Grand Hotel Santa Lucia

2026-08-05

とても快適に過ごすことが出来ました。 またりようしたいとおもいます。

2026-08-02

Thank you to all the staff at the Grand Hotel Santa Lucia, Vincenzo, Carla and Alessio at the reception, Marilena at the breakfast buffet and Francesca our housekeeper for a memorable stay.

2026-08-02

A very pleasant stay! Service was 100% !

2026-08-02

We really had an excellent stay on a top location.

2026-08-01

Maria Elena at breakfast was excellent. Also, the people in the reception area were very nice and helpful.

2026-07-28

Thank you, lovely stay. Would love to visit again once renovations are complete.

2026-07-28

Thank you for your hospitality and kindness

2026-07-27

Housekeeping was very pleasant and kept our room very clean with all our needs met. The rain shower was so pleasant! But the bath floor did feel a bit slippery when wet, so I had to be extra cautious.

2026-07-25

Complimenti alle persone che mi hanno accolto, alla loro gentilezza. in particolare al Signor Mario che mi ha accolto al taxi.

2026-07-24

The office management was welcoming and very courteous and efficient!!

2026-07-24

Very good room and location

2026-07-16

signorilità ed eleganza alla reception, bravi

2026-07-15

Extending a special thank you to Dario, who greeted me at reception when I checked in. He was very warm and friendly, extremely helpful when there was a problem in my room. He changed me to another room right away - and he helped me with dinner plans as well. I have stayed at your property for many years and always appreciate the attentive service. I'll be looking forward to staying with you again this Fall. Warmest Regards. Susan Honnell

2026-07-14

it is a lovely hotel in super surroundings and beautiful.

2026-07-13

Wonderful

2026-07-13

Lovely stay, beautiful hotel

2026-07-12

An amazing stay Loved the location the friendliness and helpfulness of staff

2026-07-12

Thank you for the breakfast box on the morning of July 11.

2026-07-08

We had arrived very late in evening due to cancellation of plane. Wasn’t sure when we would be able to proceed on our vacation. Room was promptly prepared for us and reception and maid service were excellent.

2026-07-07

Vorrei ringraziare le Signore delle pulizie. Molto gentili e soprattutto efficienti. Grazie

2026-07-04

Kind staff at front desk

2026-07-03

I enjoyed interacting with everyone at the Front Desk. Vicenzo, Mariana (?)-young lady, with glasses), Carla (she looks like the lady on the picture on the wall at the Front Desk :)), Mario, the Porter. He has a contagious smile. Always happy. And all the staff at the morning breakfast! Thank you for making our stay comfortable!

2026-07-02

Thank you for upgrading our room and looking after us, we had a lovely stay at your hotel

2026-07-01

The staff was so helpful with all travel arrangements. I was going to gragnano for the day and they helped me plan it expertly.

2026-06-29

Lovely stay

2026-06-29

Da anni ero cliente del Royal a Voi vicino tornerò al Santa Lucia

2026-06-28

Our stay was lovely and the hotel is beautiful. Thank you!

2026-06-28

Very helpful and friendly staff.

2026-06-28

Thank you for a wonderful stay.

2026-06-28

Tutto e tutti meravigliosi🫶

2026-06-27

Fromt desk people were very friendly and helpfulwith all our arrangments

2026-06-27

very good location, very good breakfast, very polite stuff.

2026-06-27

Lovely staff

2026-06-26

Thank you for accomodating our early check in as well as allowing us to stay a bit later when our flight was delayed back to the USA. You could not have been any nicer or more helpful! We also so very much appreicated our upgraded room. Your hotel is stunning and front desk staff professional, informative and friendly.

2026-06-26

Très bel établissement et magnifique décoration

2026-06-24

Thank you for your outstanding hospitality! Everything was perfect and your team especially Giovanni went above and beyond to make our stay enjoyable. We can’t wait to come back !

2026-06-23

When we arrived we were greeted wonderfully! Very polite and eager to please! Bravo!

2026-06-23

Unfortunately I didn’t get the names of the people at the front desk who helped us but Sunday June 20th a gentleman in the afternoon gave us several good suggestions for dinner. Then the morning on Monday June 21 somebody else walked to the taxi stand and negotiated us a price to the airport so that we didn’t get taken advantage of like we had in other cabs. We were extremely grateful for that.

2026-06-23

Thank you for a lovely stay and for arranging a Sea view room which totally elevated our experience. We loved the friendly staff and the design of the hotel.

2026-06-22

Grazie a tutto lo staff super professionali e gentili

2026-06-22

Marianna in the breakfast area was excellent and very friendly

2026-06-22

Breakfast staff very attentive and friendly-especially Mariana

2026-06-20

Cari tutti, vorrei ringraziarvi di cuore per la splendida accoglienza e per l’attenzione che mi avete riservato durante il mio soggiorno. Fin dal primo momento mi sono sentita benvenuta e coccolata. La vostra gentilezza, disponibilità e professionalità hanno reso questa esperienza davvero speciale e mi hanno fatto sentire come a casa. Grazie a tutto lo staff per il sorriso, la cura e la passione che mettete ogni giorno nel vostro lavoro. Porterò con me un bellissimo ricordo di questo soggiorno e spero di avere presto l’occasione di tornare a trovarvi. Con affetto e gratitudine Marta Fascina

2026-06-20

Cortesia e grande professionalità

2026-06-19

Thank you for keeping the Hotel in great condition and for a fabulous stay.

2026-06-19

un grazie a tutto il personale con il quale siamo entrati in contatto, in particolare ristorante e colazione

2026-06-19

The staff and hotel were lovely.

2026-06-19

Thanks for being so flexible in adjusting our reservation

2026-06-18

Grazie per l’accoglienza

2026-06-17

all wonderful as usual

2026-06-17

All staff were very nice and friendly!

2026-06-17

We would like to thank you for such a wonderful stay. Congratulations on such wonderful staff and an extremely beautiful hotel. Kindest regards Steven & Kerrie Sydney

2026-06-16

Personnel très sympathique et professionnel

2026-06-16

Wir hatten einen schönen Aufenthalt in Ihrem Hotel und werden den Besuch in Neapel in sehr guter Erinnerung behalten.

2026-06-16

To the entire staff, grazie mile !!! Looking forward to seeing you next year !

2026-06-15

Reception

2026-06-15

Thank you for accommodating our early check in and late check out. The staff was amazing!

2026-06-15

Very nice experience

2026-06-12

Concierge and front desk were very, very helpful.

2026-06-11

The staff were excellent and the hotel clean and well presented.

2026-06-11

very friendly and helpful staff, wonderful view!

2026-06-11

Nous avons été très satisfaits , ainsi que les participants à la conférence d’Euribron

2026-06-11

Great Thanks to all, staff at reception but also lady at breakfast

2026-06-09

Excellentes Team vom Frühstückraum,Reception Empfang bis zur Bar, alle Mitarbeiter sehr nett gewesen

2026-06-09

We were made to feel so welcome by all the staff during our stay. Everyone was so friendly and welcoming and very kind to our baby! We felt very comfortable and loved our visit.

2026-06-08

La professionalità e la simpatia con cui ci avete accolti ci hanno fatto sentire a casa... grazie di cuore

2026-06-08

Excellent, friendly staff who were always very helpful.

2026-06-07

Giovanni is an excellent concierge

2026-06-07

Thanks for the whole concierges and their team for the Napolitan warm welcoming and all that follows when we enter the hotel. Day and night

2026-06-07

Vi ringrazio infinitamente Silvia Berri

2026-06-06

Everyone could not have been nicer or more accommodating. Thank you

2026-06-05

We enjoyed our stay very much and all of the staff were excellent. Thank you.

2026-06-05

Compliments till now.On 7 of june at 4.00 I should check out to reach the plane at 6.20.Can you give me a breakfast to go,a phone call at 3.30 and call for a taxi for the airport for me? Thank you and all the best for you

2026-06-04

Staff molto professionale e cordiale .

2026-06-04

This hotel was really a beautiful place to stay. The staff was so friendly and welcoming. The location is great for just getting outdoors and walking. The breakfast buffet was outstanding. We also enjoyed the later checkout. Most definitely would stay here again.

2026-06-04

All tk you

2026-06-03

Wonderful stay with very friendly staff

2026-06-03

Super service . Our room cleaner was delightful

2026-06-02

Tutto fantastico e tutti gentilissimi e super accoglienti

2026-06-01

We enjoyed our stay and loved the location and breakfast

2026-05-31

Thank you for our lovely stay in Naples.

2026-05-31

Thanks to the front desk on our arrival 3 hours early, as we decided to change our train trip to fly, our room wasn't read but they did find us an alternative room so we didn't waste half the day sitting in reception.

2026-06-01

Thank you EVERYONE for your exceptional commitment.

2026-05-31

Excellent hotel and very helpful staff.

2026-05-30

We were originally disappointed in our room and when we addressed it at the front desk, we were upgraded to a far nicer accommodation. We appreciate this. While this was a strictly personal trip for me, I am an associate with HelmsBriscoe and I will report good reviews on our company’s platform called Insight for all associates to know of our good experience. Thank you.

2026-05-29

Everything runs very well in yours hotel

2026-05-29

Die Geschäftsleitung hat ein gutes Händchen in der Wahl ihrer mitarbeitenden. Ich möchte an dieser Stelle besonders Dario von der reception erwähnen. Er hat mit mir lange vor meiner Ankunft in sehr gekonnter und verbindlicher Weise zum Teil zeitaufwendige Ausflugs- und Besichtigungsprogramme organisiert und sogar in letzter Minute unmögliches möglich gemacht. Dario vertritt die Qualität der formvollendeten, erstklassigen Concierge wie man das noch von den Siebzigerjahren her kennt.

2026-05-29

Thanks for the reception

2026-05-27

grazie x l'accoglimento del nostro barboncino

2026-05-26

What a beautiful and wonderful stay

2026-05-26

Thank you to Giovanni at front desk for taking the time to talk to us about how passionate he was of his city of Naples and to the wonderful staff at breakfast who were lovely to our family !

2026-05-26

Thank you for a great stay. Everyone was friendly and helpful

2026-05-26

ORGANIZZAZIONE DI VIAGGI CON GRANDE SOLLECITUDINE. SIMPATIA ED EDUCAZIONE DEL PERSONALE.

2026-05-25

Come già il passato la vostra capacita’ di ricezione alberghiera e’ ai livelli più alti. Grazie per l’ospitalita’

2026-05-25

To the front desk for the job well done

2026-05-24

Very hospitable. Thank you.

2026-05-24

Nice hotel.

2026-05-23

The team was able to find my passport left accidentally in my room. I was in Sorrento and came over the next day for pickup. Great service!

2026-05-23

Agradecimiento para todo el personal del hotel por su amabilidad y buena disposición

2026-05-21

Molto professionale e cordiale

2026-05-21

Wonderful stay. Great location. Enjoyed meeting Mateo.

2026-05-20

This was a once off trip to Napoli and unlikely to be repeated any time soon. An enjoyable stay nonetheless. The staff were all helpful and polite

2026-05-20

My experience was exceptional all around.

2026-05-20

All staff were professional and attentive and responsive to the guest.

2026-05-20

Compliments to the housekeeping staff. Our room was kept very clean during our stay, and this was greatly appreciated!

2026-05-19

Grazie per tutto.

2026-05-19

personale cortese e accogliente, molto professionale ma con la dovuta empatia verso i clienti

2026-05-19

Un grazie ed elogio particolare al personale di sala e del bar: gentilissimi e competenti.

2026-05-19

Friendly, welcoming staff

2026-05-19

Complimenti a tutto il personale, soprattutto alla Signora che gestisce la ristorazione della colazione in sala, in quanto a volte vi è stato un po' il delirio (tutti insieme) ma è sempre stata in grado di gestire la situazione perfettamente!

2026-05-19

Tutto il personale è stato molto gentile, senza affettazione.

2026-05-19

ottimo personale

2026-05-19

Egregi signori, È stato un soggiorno molto piacevole e la gentilezza del personale di alto livello.

2026-05-18

Very pleasant and accommodating. Thank you

2026-05-17

Accoglienza cortesia di Vincenzo molto gradita

2026-05-15

Merci pour l’accueil et votre gentillesse et tout vos services.

2026-05-15

Grazie a tutti, siamo stati benissimo.

2026-05-14

Breakfast staff were super attentive and pleasant. Front desk staff very helpful and informative

2026-05-14

Thank you to the front desk staff for your kind support in booking our taxi and car driver needs. You helped make our stay a perfect base for our day trips in the area. Thank you to the breakfast dining room staff: always pleasant, professional, and attentive service. You made each morning's breakfast a pleasure. Thank you to the efficient housekeeping services. Our room needs were kept in perfect condition!

2026-05-14

U

2026-05-14

Thank you for the exceptional service at the reception desk for arranging our driver Giuseppe Erculano for Pompeii, Herculaneum and Amalfi Coast site seeing. Attendants were thorough, accurate, and polite.

2026-05-14

Excellent accommodations and top teir staff!

2026-05-14

The staff was accommodating. We were at the end of our journey and it was very much appreciated to check in early. Wish we would have had more time at your facility, instead of one night.

2026-05-14

Appreciate the breakfast basket we were able to have for our early morning departure.

2026-05-13

our stay,our firs, at the hotel was outstanding

2026-05-12

Very friendly front desk staff. The bell porters were efficient. They made parking my car very easy. Good highly recommend this hotel.

2026-05-12

Il personale è stato meraviglioso

2026-05-11

Thank you. We had a very nice stay!

2026-05-12

Very nice trip in your hotel

2026-05-11

FELICITATIONS

2026-05-11

Our stay was absolutely perfect. I wouldn’t change a thing. Keep up the great work. Best hotel I’ve ever stayed in!

2026-05-10

Großartiger Gesamteindruck ihres Hotels mit einem sehr aufmerksamen, sehr freundlichen und hilfsbereiten Personal! Grazie Mille

2026-05-10

Come sempre cortesi e puntuali

2026-05-09

The hotel staff where outstanding they where very polite and always there to help with any inquiries Will highly recommend this hotel to friends and family.

2026-05-09

tutti bravi

2026-05-09

The breakfast staff was excellent. And so were those working at the front desk. They were friendly and helpful.

2026-05-08

Hôtel grande classe avec un personnel toujours disponible et à l'écoute chambre et petit déjeuner au top Félicitations à vous tous

2026-05-07

All was so helpful l. Educator (I apologize if I misspelled his name. We were looking for a nice restaurant and he suggested and he Called to let them know we were coming. When we showed up at the restaurant, we were greeted so nice!

2026-05-06

All was good

2026-05-05

Grazie per la gentilezza e affabilità

2026-05-05

Wonderful!!

2026-05-05

Front desk very professional.

2026-05-04

Muy agradecidos a Vincenzo de recepción, Fue amabilísimo y nos ayudó con la reserva para visitar "Nápoles subterráneo".

2026-05-04

Hotel staff were very welcoming and accommodating. Very friendly. From front desk to bell staff to dining service. Wonderful experience. Thank you.

2026-05-04

Thanks

2026-05-04

Grazie dell' accoglienza, della disponibilità e della professionalità!

2026-05-04

Thanks to Vincenzo for his hospitality

2026-05-04

Great job! Wonderful stay

2026-05-04

Complimenti alla reception, sempre cortesi e disponibili

2026-05-03

Everyone was friendly and helpful each day of our stay.

2026-05-03

Vincenzo D'Alessandro went above and beyond in helping us arrange airport transportation (2 times), transfer to Ravello, and setting up a car/tour of Pompeii. Lastly...he had a great recommendation for dinner that was exactly what we were looking for!

2026-05-03

Wonderful staff! Friendly, efficient

2026-04-30

Grazie di tutto siete veramente gentili

2026-04-30

Siamo stati bene. Letto e teli bagno al top

2026-04-29

Personale molto gentile

2026-04-27

Personale davvero molto professionale ma con gentilezza

2026-04-27

La signora della reception di una pazienza e gentilezza molto spontanea e di grande professionalità

2026-04-27

Exceptional Service from all the staff; Reception, Bar, Porter, Breakfast, Housekeeping.

2026-04-27

Grazie per la vostra cordialita' e cortesia

2026-04-27

Thanks

2026-04-27

All staff very pleasant and accommodating

2026-04-27

Wonderful day. Always friendly, always helpful and a beautiful room!

2026-04-27

Grazie per il piacevole soggiorno e per la Vostra cortesia.

2026-04-26

It was am amazing few days - Mario the door man was just simple incredible - esp his hospitality.

2026-04-25

Great staff

2026-04-25

Bett und Bad waren top!

2026-04-25

Staff is lovely helpful and funny

2026-04-25

Very friendly and helpful at all times and Lindy printed a document for me.

2026-04-24

Thank you to all the staff all excellent

2026-04-23

comfortable room and polite and helpful staff. very happy stay

2026-04-23

All staff were very kind, helpful, efficient and always ready to help. Thank you all very much. Everywhere was spotlessly clean and smart.

2026-04-21

Staff was very professional.

2026-04-21

The front desk team and those who meet guests at the fort will set the tone of all that goes on in the establishment. Your team did a very good job at making us feel welcome. That same atmosphere was also seen among the breakfast staff and housekeeping. Should we visit Napoli again, we will look you up.

2026-04-20

Outstanding service. Had issues with our tea kettle that were resolved quickly. Outstanding breakfast. Lovely rooms.

2026-04-20

Really enjoyed our stay!

2026-04-20

Thank you for replacing hair dryer

2026-04-20

La professionalità, l'impegno e la gentilezza dell'intero staff sono encomiabili.

2026-04-19

Siete uno staff di primissimo livello per cortesia, disponibilità ed efficienza

2026-04-20

The front desk staff was very good as were the valets. Breakfast staff was very good on 17 and 18 April, but not so good on Sunday the 19th. They seemed like they were not sure what they were doing.

2026-04-19

Thank you to the entire staff for the wonderful and friendly service.,

2026-04-18

Very pleasant stay

2026-04-17

An enjoyable stay in Naples

2026-04-17

You are doing a good job which is reflected in how well trained and motivated the staff are.

2026-04-17

The staff are some of the most friendly and helpful I have ever met. They always had a smile on their faces and went out of their way to help some of the people in our group. I was so impressed!

2026-04-17

Un plauso particolare da Giovanni a tutto il personale del ricevimento altamente professionale ed Antonella sempre disponibile nelle prenotazioni

2026-04-17

All the staff were excellent. The breakfast ladies were so welcoming and happy it made a good start to the day. Special thanks to Giovanni for lost baggage assistance.

2026-04-15

To the staff managing the front desk please. They were just wonderful - their English was impeccable, which we so appreciated, and they were so helpful and kind. And to the ladies who catered our breakfast. Just so welcoming and the best cup of cappuccino ever!

2026-04-14

To the chamber maid our room was spotless on our return each day. Sadly complementary water came only on the first night. Front of house staff very helpful and the staff in the breakfast room. Situation of hotel perfect for evening walks

2026-04-14

Great staff, all very helpful and welcoming

2026-04-13

We've particularly enjoyed the staff in the breakfast room as well as housekeeping

2026-04-13

It was great fun and a lovely place to stay.

2026-04-13

Grazie come sempre

2026-04-12

Благодарим за комфортное пребывание.Продолжайте поддерживать сервис на столь же высоком уровне! Успехов и процветания!

2026-04-10

We had a great stay and the staff was great

2026-04-10

We had a very pleasant stay but we did have a misunderstanding about the time to book a car service, and I did not think that was handled well. They tried to charge us, and when we complained, they didn’t charge us, but we should not have had to complain. they should never have tried to charge us for booking a car service at the incorrect time of day.

2026-04-08

Zzzzz

2026-04-06

uno staff eccellente dalla reception al bar sala colazioni

2026-04-06

Very kind service in general.

2026-04-06

Ein angenehmer Aufenthalt, unser Badezimmer war für 1 Person ausreichend, aber etwas klein ,Zimmer 507! Schöner Ausblick. Die Dame beim Frühstück war sehr flott u.aufmerksam u. angenehm, sie hatte alles im Griff.

2026-04-06

Wir möchten uns für dien überaus freundlichen Empfang und das sehr nette und zuvorkommende Personal bedanken.

2026-04-05

SIAMO STATE BENISSIMO

2026-04-05

Complimenti alla reception e alla colazione. Tutti molto attenti e molto cordiali

2026-04-03

Personal de recepción amable y cariñoso

2026-04-03

Agradecer el trato siempre educado y cercano de todos los empleados, un personal excepcional!

2026-04-02

Muy buen hotel

2026-04-02

Ho apprezzato molto la discrezione e l’assoluta educazione e disponibilità del vostro personale; sia all’accoglienza, sia in sala e ai piani. Abbiatene cura perché oggi sono la “merce” più rara e preziosa! Grazie mille!

2026-04-02

Accoglienza in reception e problem solver con gentilezza e garbo

2026-04-01

All staff extremely helpfull and friendly. Very good service of ALL the staff!

2026-03-30

A lovely hotel, great views over the Bay of Naples, convenient for several good restaurants and if we were to return to Naples we would stay with you again.

2026-03-30

We were very satisfied with your personnel. Everybody was very professional, from reception to the bar, restaurant, and breakfast service. We particularly appreciated Mario who helped us with our luggage and Marianna who brought us breakfast.

2026-03-28

Thank you for a most enjoyable visit to you well-positioned hotel.

2026-03-28

thank you for a wonderful stay, if we come to Naples again, we will stay with you again.

2026-03-28

Friendly and efficient staff

2026-03-27

Lo staff è il migliore di Napoli, anzi d'Italia

2026-03-26

Staff molto cordiale e simpatico.

2026-03-26

Thank you to Dario and the entire reception staff for help making our time in Napoli very enjoyable

2026-03-25

Da molti anni la Mia casa a Napoli

2026-03-26

Äußerst freundliches Personal, stets hilfsbereit und alles wird prompt erledigt.

2026-03-25

Vincenzo at the front desk was outstanding.

2026-03-24

Grazie x la fentilezza

2026-03-24

Ich bedanke mich im Namen von The Grand Tour Travel Company für die freundliche, unkomplizierte, kompetente und zuvorkommende Art, mit der unsere Gäste bei Ihnen behandelt wurden. Alle haben sich ausgesprochen wohl gefühlt in Ihrem Haus. Wir freuen uns auf unseren nächsten Aufenthalt bei Ihnen. Andreas Powik Tour Manager The Grand Tour

2026-03-23

Ho molto apprezzato la disponibilità e la cortesia sia del personale della reception sia anche delle persone addette ai bagagli. Davvero piacevole

2026-03-23

Grazie per il fantastico soggiorno

2026-03-23

All the staff were so friendly and helpful, making our stay so enjoyable

2026-03-20

The whole staff was excellent !

2026-03-18

A wonderful stay for our first time in Napoli! We hope to return!

2026-03-16

Voi siete la mia certezza e il luogo che ogni volta check torno mi Sto arrivando! di casa, di raffinata eleganza senza essere mai eccessiva e chiassosa. Accoglienza meravigliosa da parete del personale della sala colazione, reception, portieri e addetti alle camere.

2026-03-16

So far our stay has been wonderful. Everyone is so kind. We are enjoying every bit of our stay

2026-03-16

c'è un'attenzione totale, ma molto discreta per il cliente; tale da far sembrare scontate e naturali tante piccole coccole che uno riceve. si ha veramente difficoltà (poca voglia) di uscire dalla propria camera. è bello sentirsi 'a casa'.

2026-03-16

Ringrazio tutto lo staff per la gentilezza

2026-03-15

You made our stay in Napoli wonderful. Next time we come to Napoli we will definitely stay at the Grand Hotel Santa Lucia

2026-03-15

What an amazing hotel! The owner, management and staff are top tier people. I felt like I was welcomed by family upon arrival and felt comfortable the entire stay. I can’t wait to return in August.

2026-03-15

Grazie per il bellissimo soggiorno. Il Vs Hotel fa anch'esso parte della memoria storica e affascinante di Napoli. Bravi a tutelarlo e allo stesso tempo adattarlo ai ns tempi

2026-03-14

Enjoyed very much the new fitness equipment. Very nice and clean.

2026-03-13

Thank you for a wonderful stay.

2026-03-13

Our reception at check-in was delightful. Everyone was friendly and attentive.

2026-03-12

Bravo pour tout ... on a adoré... maintenant Naples rime avec l’hotel santa lucia

2026-03-10

Sempre gradevole il soggiorno presso la Vostra struttura , sta diventando ormai tradizione per noi.

2026-03-08

Thanks to Rosa for excellent breakfast service, and for the birthday cake she served on Friday

2026-03-08

1

2026-03-05

Thank you all for your warm welcome and assistance.

2026-03-03

Everyone we met was very pleasant, professional and helpful.

2026-03-03

Thanks very much. We had a great stay and everyone was lovely to us.

2026-03-03

We had a wonderful stay, thank you. Every member of your team, without exception, welcomed us as though we were long lost friends, and were focused on ensuring our stay was as perfect as it could possibly be. Thank you to your entire team. This was our second stay with you, and we highly recommend the Grand Hotel Santa Lucia.

2026-03-03

We had a lovely stay, excellent staff. Sorry we drank all your Madri on our first night🤣

2026-03-01

Sono stati tutti molto cortesia e gradevoli. Grazie

2026-03-01

Signorilità, accoglienza, disponibilità, cortesia e buonumore di tutto lo staff, in particolare modo gli addetti a bar/ cucina, colazioni.

2026-02-28

Breakfast staff very pleasant, courteous and always smiling, thanks to Denise.

2026-02-28

We enjoyed our stay with you very much - thank you!

2026-02-28

Thank you for a great stay!

2026-02-27

Ringrazio per il servizio e gentilezza

2026-02-27

Non è la prima volta ed è sempre un piacere

2026-02-28

Grazie è sempre un piacere passare qualche giorno da voi

2026-02-24

Nos ayudaron con con la valija que se nos había trabado la combinación. Muchas gracias, hermoso hotel y atención del personal

2026-02-23

Il Santa Lucia riesce a coniugare il giusto livello di "lusso" con un'atmosfera di semplicità e calorosa - senza essere troppo confidenziale - accoglienza. Eccellente il servizio garage/car valet, ad un giusto prezzo. Squisita anche la cortesia/disponibilità di tutto, proprio tutto, il personale. Dopo anni di frequentazione per lavoro e per turismo del sempre ottimo "Vesuvio" , non ho dubbi sul fatto che anche per il futuro i miei soggiorni a Napoli saranno al "Santa Lucia", il cui rapporto prezzo/qualità è, a mio giudizio, semplicemente imbattibile.

2026-02-21

Wonderful rooms and great room service

2026-02-21

Grazie

2026-02-21

Gracias, y muy adorable el caniche

2026-02-20

Miglior hotel di Napoli

2026-02-19

Volevo ringraziare perchè molto gentilmente avete tenuto la vettura di un nostro ospite durante la cena senza addebito.

2026-02-18

All of the management and staff were pleasant, helpful and accommodating. We very much appreciate their assistance in making this an enjoyable trip!

2026-02-16

Bravo pour la qualité de la chambre , et à la qualité du petit déjeuner ( excellente et rare dans un hôtel en Italie)

2026-02-17

Great service!

2026-02-15

You reception staff were very accommodating and helpful

2026-02-14

Grazie per tutto...pioggia esclusa (!!) ma questo non è colpa vostra

2026-02-13

Excellent service and kindness upon our arrival and very good doorman service with the suitcases and with parking the car. And a special thank you to the lady serving breakfast (small - brunette); she was extremely kind and helpful. Her service was impeccable. Thank you.

2026-02-13

Lovely stay. Friendly. Comfortable. Quiet.

2026-02-12

Tutti gentilissimi, complimenti!!!!

2026-02-12

Ringrazio la gentilezza della cameriera.

2026-02-12

Accoglienza ottima

2026-02-11

Sempre di classe, storico staff eccezionale

2026-02-09

Thank you to the breakfast waitresses and the cleaning ladies

2026-02-09

Thank you very much. Especially the cleaning ladies and the breakfast ladies

2026-02-09

Staff were generally friendly and helpful especially the senior lady serving breakfast.

2026-02-09

Your staff was very ingratiating

2026-02-09

A lovely stay

2026-02-09

Everything was beautiful! Very high quality service. Room was gorgeous. I enjoyed the view. Linen/ bedding was excellent quality.

2026-02-09

Grazie mille

2026-02-09

all staff especially the reception and the guys in the lobby were incredibly polite.

2026-02-09

Sono in frequent client di Hyatt Dorchester Mandarin . La qualità del servizio che offrite al Santa Lucia è ineguagliabile! Non ho parole ! Vincenzo Trani

2026-02-07

Ricevimento, pulizia, ristorante ma soprattutto le signore della colazione che sono il buon giorno

2026-02-03

really nice and accommodating service at the reception. very good breakfast.

2026-02-02

Complimenti per la professionalità e la gentilezza e per averci fatto sentire a casa nostra.

2026-02-01

Thank you for a wonderful stay, we enjoyed our time with you.

2026-01-31

The staff, without exception, were helpful, professional, friendly and made our stay particularly pleasurable.

2026-01-30

Grazie sempre per il calore

2026-01-30

Gracias y felicidades

2026-01-29

Thank you for sorting out issues with our guests' check-in quickly and efficiently

2026-01-28

Loved our stay Staff very pleasant Rooms clean Great crew in the bar

2026-01-26

Grazie per la gentile accoglienza al check-in.

2026-01-25

Ringrazio molto la direzione e tutti i dipendenti. Ho ricevuto un'ottima accoglienza specialmente per avermi riservato un dolce in camera, al mio arrivo, per il mio compleanno. Sono stata benissimo nella camera numero 310 che chiederò di riservarmi ogni volta che tornerò a Napoli. Grazie di tutto e...a presto!

2026-01-25

SOGGIORNO BELLISSIMO ED ESPERIENZA CHE CONTIAMO DI POTER RIPETERE COSTANTEMENTE

2026-01-24

The staff in the breakfast area on January 19th were so thoughtful when they gave me a small birthday cake during breakfast. It is very much appreciated.

2026-01-20

Professional stafff Helpful in making arrangements and made our stay very pleasant

2026-01-19

complimenti alle reception e ai dipendenti

2026-01-17

Grazie come sempre

2026-01-16

Angenehme und freundliche Atmosphäre, die. Küche hat jederzeit etwas Leckeres für die Gäste bereit

2026-01-14

Ottimo tutto. Ordinato ed elegante

2026-01-12

Bravi molto molto gentili

2026-01-12

Ottima esperienza, ringrazio per aver ricevuto un gradito upgrade con vista mare laterale. L’hotel é elegante e molto pulito, camera silenziosa e confortevole. Staff gentile e ottima posizione. Alla prossima! Michele

2026-01-11

Professionali e molto disponibili, empatici

2026-01-07

Un soggiorno strepitoso, dalla a alla z

2026-01-07

When my luggage was lost at Naples Airport, the front desk staff went above and beyond to support me. Their kindness and professionalism were truly reassuring, and I am deeply grateful to everyone who assisted me. Thank you very much.

2026-01-15

Ottima accoglienza con professionalità sorriso e gentilezza

2026-01-06

Thank you for a lovely stay.

2026-01-06

Grazie per la professionalità e l' accoglienza.

2026-01-05

Grazie per la sua gentilezza

2026-01-05

Grazie dell’ospitalità

2026-01-03

Accoglienza cortese cena di capodanno ottima e soprattutto pasticciere doc

2026-01-03

very clean hotel. friendly staff, great views and good location

2026-01-02

The Manager Vincenzo was outstanding. He is very pleasant and was very helpful to us. He is a great asset to your hotel.

2026-01-02

Ringrazio di cuore per l’accoglienza e la cura mostrata verso ogni esigenza.

2026-01-02

Personale professionale , cortese, eccellente

2025-12-31

Wir waren überaus zufrieden und haben unseren Aufenthalt genossen.

2025-12-30

Every member of staff were very pleasant and helpful, nothing was too much trouble.

2025-12-30

camerieri del ristorante e della colazione.

2025-12-28

Complimenti per l’ottima cortesia di tutto il personale in servizio, sempre disponibile, educato e accogliente

2025-12-27

Complimenti all’intero staff per gentilezza e professionalità

2025-12-27

Ottima struttura in una delle zone più suggestive del golfo di Napoli. Complimenti a tutto lo staff

2025-12-24

il santa lucia è la nostra casa lontano da casa

2025-12-23

La gentilezza della caposala per la colazione nel preparare sacchetti per partenza anticipata

2025-12-22

Very nice hotel

2025-12-22

Thank you for the beautiful room. My daughter and I I were so happy to enjoy the luxury while looking at the sea. We had a wonderful time

2025-12-22

Sempre un grande piacere ritornare al Santa Lucia. È oramai la nostra casa a Napoli

2025-12-20

The staff were extremely helpful and informed.

2025-12-19

Grazia

2025-12-18

Grazie a tutto lo staff della reception per la cura e la disponibilità nel gestire un inconveniente personale

2025-12-15

Accoglienza

2025-12-15

Si. Agli addetti alla reception e agli altri servizi

2025-12-13

È sempre un piacere soggiornare presso la vostra struttura

2025-12-11

ottima struttura

2025-12-11

Complimenti per tutto il personale davvero molto attento. Ci tornerò molto volentieri

2025-12-10

All'arrivo personale simpatico e scherozo ma molto cortese. La livrea del personale dà un senso di ordine ed eleganza raro. Il presepe all'ingresso è stata una bellissima sorpresa, mi ha colpito molto il fatto che fosse un Ferrigno originale. È molto bello che un'hotel investa in opere d'arte di maestri del territorio. La camera era perfetta. Ho apprezzato molto che tutti gli accessori (pantofole, shampoo ecc) fossero già presenti senza doverli richiedere alla reception o, peggio ancora, scannerizzando dei qr code e ordinandoli su un sito, come fanno adesso altri hotel con la scusa dell'ecologia. Degli arredi in particolare mi sono piaciuti molto gli accessori per la scrittura in pelle come il sottomano e il porta taccuino. Sono proprio un tocco di classe in più. Colazione molto piacevole, non so se sia effetivamente così, ma l'impressione era che fosse stato preparato tutto all'interno dell'hotel. Infine, almeno per quel poco tempo che ci ho passato, gli spazi comuni erano tenuti in maniera impeccabile. In particolar modo il bagno, che non è scontato. Grazie mille per l'esperienza.

2025-12-09

Molto gentili e disponibili

2025-12-09

Nella vs struttura siamo stati benissimo e abbiamo trovato il personale molto cortese e attento a soddisfare le nostre richieste

2025-12-09

Grazie dell’accoglienza e dell’ottimo servizio

2025-12-09

Grazie mille di cuore a tutti voi ed un abbraccio speciale al signor Mario. Buon Natale

2025-12-09

Complimenti a tutto lo staff

2025-12-08

un luogo di soggiorno storico, elegante, con personale davvero professionale e gentilissimo.

2025-12-07

Risotto al sugo eccezionale!!

2025-12-06

Avete uno staff alla reception eccezionale: Antonella, Vincenzo, Francesca o Stefania ?(non sono sicura del nome) e un altro signore presente il 5 mattina sono stati meravigliosi. E ancora grazie per averci dato la camera con uno scorcio sul vostro splendido golfo, quando al telefono mi era stato detto che non c'era più disponibilità. Amo il vostro hotel da sempre, ma l'accoglienza che ci è stata riservata,nonostante fossero giornate in cui eravate alle prese con vip vari, è stata senza uguali. POrto il Santa Lucia nel cuore, come perla della vostra incredibile città. Spero di tornare presto.

2025-12-06

Personale eccellente . Complimenti !! Sempre al top

2025-12-05

Molto cordiali all'accoglienza e molto dipsonibili nella sala colazioni

2025-12-03

GRAZIE PER L’OTTIMO SERVIZIO DI ACCOGLIENZA DELLA RECEPTION

2025-12-01

Ottimo soggiorno

2025-12-01

E' stato un soggiorno davvero piacevole , lo staff è stato molto gentile e sempre disponibile.

2025-11-30

Cortesi e diaponibili

2025-11-29

We always feel welcome at St Lucia!

2025-11-24

Grazie come sempre. Mi sono sentita a casa

2025-11-22

Thank you for your courtesy pleasant reception and hospitality. Look forward to coming back…

2025-11-22

Sempre precisi e gentili

2025-11-21

The receptions people were excellent

2025-11-17

Grazie per l’accoglienza la cortesia e l’attenzione agli ospiti Tornerò sicuramente

2025-11-15

Ottimo albergo, anche il personale gentil disponibile. Livello internazionale. Son venuto con uno sponsor, valutero il prezzo per venire con la famiglia in futuro.

2025-11-15

Tt molto bene

2025-11-14

The concierge staff was extremely helpful.

2025-11-14

Thank you for allowing us to do an early check in and offer the room prior to the established timeframe, it was convenient and it made a difference in our day.

2025-11-12

C’était parfait

2025-11-10

Thank you for a wonderful few days in Naples

2025-11-10

Excellent service and accommodation. Room temperature control required assistance from reception. A minor quibble during a very comfortable stay. Thank you.

2025-11-10

Staff were all helpful and knowledgeable especially the breakfast staff.

2025-11-10

Tutti gli addetti alla ricezione sono gentili e simpatici, molto disponibili, tutti bravi ma la signora Carla è top

2025-11-10

Especially to the ladybthat ran the breakfast room

2025-11-08

Especially to Marlena at breakfast

2025-11-08

Many halpful and friendly staff. Salvatore upon arrival with the luggage, Dario was superfriendly and helpful at the bar during coffee breaks. For the Conference good help from Flavio and when he wasn’t there Maurizio showed great willingness to help. Thank you to them and everyone else who made our stay and meeting memorable.

2025-11-08

Grazie

2025-11-06

Complimenti a Tutti, Gentilissimi, Cortesia e Professionali, soprattutto Marilena in sala Colazione.

2025-11-06

I was part of the Volvo Group conference and I had a great staying.

2025-11-04

Sempre un piacere. Una coccola dal primo istante. Grazie per l’attenzione e per la cura

2025-11-04

Excellent attention at breakfast service.

2025-11-04

We had a wonderful stay! Great ambiance. Desk staff polite and helpful.

2025-11-05

A wonderful hotel. I will recommend it. So peaceful but so close to the city center.

2025-11-04

Thank you for taking care of overcharge.

2025-11-03

Gentilezza e cortesia sempre

2025-11-03

Afmerksamkeit und Service 1A

2025-11-03

Mario was very efficient, friendly, and fast, which is always helpful as an international traveler (ie, getting my bags quickly, hailing a cab quickly) etc. Also, the risotto was perhaps the best I've ever eaten in my life. It was spectacular!!! The restaurant (lunch) wait staff were impeccable by every measure and I could not have asked for anything more. An excellent lunch experience (2 days ago, Saturday, Nov 1).

2025-11-02

The hotel is beautiful. The staff is accommodating. The neighborhood is excellent!

2025-10-31

Grazie! Non dimenticherò À presto

2025-10-30

Motivo il signor Mario !! Bravi tutù ma lui è stato magnificato e molto collaborativo

2025-10-29

Staff at the front desk/concierge were great!

2025-10-28

A beautiful hotel. Staff were attentive, friendly and helpful. The location was excellent.

2025-10-28

Nonostante l'accoglienza iniziale fosse stata piuttosto fredda, tutto è cambiato con l'arrivo del signor Mario. È un vero raggio di sole in questo hotel, una persona molto piacevole e disponibile

2025-10-27

Personale molto gentile, disponibile e competente.

2025-10-27

Complimenti per la manutenzione delle stanze e delle aree comuni Sebbene la struttura non sia di recente costruzione non è facile trovare camere così curate nei dettagli e con attenzione alla manutenzione, lo stesso per le aree comuni

2025-10-26

Thank you for a most memorable stay at your beautiful hotel! We were delighted by the complimentary upgrade to a room with a sea view—it was truly magical. Every staff member we encountered, from the front desk to the breakfast service and housekeeping, was warm, professional, and attentive. You made us feel so welcome, and we’re already dreaming of our next visit!

2025-10-25

I liked the big room.

2025-10-25

Mario war ein sehr angenehmer Mitarbeiter.

2025-10-25

Members of our party were stranded at the train station due to the taxi strike. A member of your reception staff quickly went into action and had a driver at the train station within 15 minutes of the call. It definitely made 5 people very happy. Thanks to the tall gentleman in reception. I wish I got his name.

2025-10-25

Gentilissimi e disponibili tutti quanti, a partire dalla signora Carla alla reception.

2025-10-24

wonderful stay at your hotel!

2025-10-24

Gentilezza e disponibilità dello staff

2025-10-24

Thank you for acknowledging the odor with the septic in the bathroom and changing the room

2025-10-24

Very friendly staff, we had an overall excellent time.

2025-10-23

Lovey stay, wonderful location.

2025-10-22

Great service. The staff cares

2025-10-22

Tutto lo staff è stato davvero super

2025-10-22

Thank you for a wonderful stay!

2025-10-22

Your service in the bar and adjoining restaurant is exceptional.

2025-10-22

The bell man the evening we arrived was exceptionally sweet. He helped us later to turn off the overpowering scent of air freshener that was blowing through the vent system. May I suggest that you do not blow frangeances into the rooms.

2025-10-22

gentilezza e disponibilità

2025-10-22

Your hotel is stunning! From fresh flowers in the lobby to a front desk that can help non-Italian speakers to the friendliest breakfast staff I have ever encountered...our trip for a family of 4 was amazing. Your staff is high quality and very good. The family suite was huge! I want to thank your housekeeping staff. Every day we can back to a clean, spotless room. They even arranged my son's stuffed animals and blanket for him every day. We will recommend this hotel to everyone we know! Thank you.

2025-10-19

We loved the professional team at the hotel (and the included the lovely presence of the dog Emma!). Very attentive and kind - and thanks to the amazing restaurant recommendations, we created some delicious and unforgettable food memories…

2025-10-17

Muy amables a nuestra llegada y durante todos los días que hemos estado mi esposa y yo José Galiano y Desamparados Sanz

2025-10-17

La acogida en el día de la llegada, así como la amabilidad mostrada por todos los miembros del Equipo, ha sido excepcional.

2025-10-16

Every member of the hotel staff were exceptional! Giovanni was above and beyond.

2025-10-15

Fantastic stay, easy and relaxing. Friendly team and beautiful rooms. Thank you

2025-10-15

1. Es war uns nach mehrerer Anfragen nicht möglich, ein Zimmer mit Meersicht zu erhalten, obschon wir 7 Uebernachtungen bei Ihnen verbracht haben. Verschiedene Personen aus unserer Gruppe (Arcatour) konnten ein Up-grading erhalten. Bei uns hiess es jedesmal, nicht möglich. 2. Die Klimaanlage in Zimmer 536 konnte nicht justiert werden, Konsequenz davon: beide leiden jetzt unter einer starken Erkältung!!!

2025-10-15

Beautiful hotel. Staff was very friendly

2025-10-14

Your in-house pianist creates a nice atmosphere which we have enjoyed very much and whenever we come to Napoli we spend sometime at the bar drinking and singing.

2025-10-13

I very much enjoyed my time in your lovely hotel. The facility is beautiful and the staff were kind and friendly. Thank you for a very pleasant stay!

2025-10-13

Bravissimi e gentilissimi

2025-10-13

I appreciated the kindness of reception with my questions and also booking my airport transportation

2025-10-12

Gute Lage, ruhig

2025-10-12

Sehr sauberes Hotel, nettes Personal, schöne Zimmer. Ich habe nur gefrühstückt. Buffet war in Ordnung, Service ziemlich chaotisch. WLAN unstabil im Zimmer. Aber kein Problem, es waren ja Ferien. Nette Bar. Insgesamt sehr angenehmer Aufenthalt. Schade, dass es einen Bauzaun vor dem Hotel hatte!

2025-10-12

Servizio colazione molto gentile ed efficiente. E il servizio bar disposto a ospitarci ben oltre l'ora di chiusura. Grazie!

2025-10-12

Amazing staff, friendly & welcoming

2025-10-12

L’intero staff molto gentile e professionale . Complimenti!

2025-10-12

Thank you for holding our luggage and arranging transfer to the airport.

2025-10-12

Superb staff and a beautiful, well located hotel. Comfortable and quiet, despite being in the midst of Neapolitan life.

2025-10-12

Gesamtes Personal äusserst professionell und freundlich - DANKE IHNEN Allen!

2025-10-11

J’ai été très satisfaite de l’accueil, du service tant en chambre qu’au petit-déjeuner. Mon séjour fut de courte durée et je n’ai pas pu me rendre au restaurant mais j’ai eu de très bons échos. Ce sera pour une prochaine fois.

2025-10-11

Excellent service. Comfortable rooms.

2025-10-11

We arrived very early on our arrival date but immediately was allowed to check-in and go to our room. EVERYONE we encountered was extremely professional, helpful and kind. If I were to travel to Naples again, I would absolutely stay at the Santa Lucia again.

2025-10-09

The breakfast staff were outstanding. Very attentive and remembered the type of tea and coffee we had every day

2025-10-09

L accueil est parfait et très chaleureux. Tout le personnel est aux petits soins pour nous.

2025-10-09

Beautiful hotel and good location.

2025-10-09

The dark haired woman in charge of the breakfast area does an excellent job. She is attentive and friendly. I think her name started with M.

2025-10-08

The breakfast was first rate. The servers were welcoming and pleasant.

2025-10-08

Enjoyed the last segment of our stay in southern Italy. I appreciate the upgrade to a suite since my husband and I were celebrating our 40th anniversary! Service for friendly and efficient at the breakfast buffet.

2025-10-08

Very nice and professional…

2025-10-07

Everyone was very nice and helpful.

2025-10-06

Your staff was all around amazing!

2025-10-06

The porter was a delightful young man. I appreciated his taking the time to explain how things worked in the room.

2025-10-05

The staff were great - chambermaid and breakfast. Lovely bedroom with great view.

2025-10-05

Beautiful property and staff.

2025-10-05

Wonderful one night stay! Did not get to enjoy breakfast as we had to get To the airport for a 10am flight. Will stay next time in Naples

2025-10-04

I would like to take the opportunity to recognize our bartender SAID He was very entertaining and professional. He made us feel very comfortable and important. The overall experience was AMAZING at Your beautiful hotel and we will be back.

2025-10-04

Personale cortese e disponibile

2025-10-03

SIETE SEMPRE IL MIO HOTEL PREFERITO!! TOP!!

2025-10-02

Very nice hotel.

2025-10-02

Great experience.

2025-10-02

Want to thank the black gentleman who works at front desk! He was extremely professional in finding us a second room after we noticed an unpleasant odor in initial room. He went over and above to make sure we were happy with our room. He is a gem!!

2025-10-01

Appreciate your professionalism.

2025-10-01

Thank you to reception staff for assisting me in my laundry issue. It was well taken care of thank you and your bar staff was quite pleasant! Grazie millie per tutti cose!

2025-10-01

Thank you. We enjoyed our stay at the Santa Lucia in Naples. Our room was comfortable and spacious.

2025-10-01

Their hospitality was the best

2025-10-01

The breakfast staff was outstanding. They were welcoming and professional.

2025-10-02

Grazie mille, tutto perfetto.

2025-10-01

Beautiful hotel.

2025-09-30

Everyone I dealt with at your hotel was friendly, helpful and welcoming! There were two gentlemen, I believe they were both named Donte (not positive). One worked at the front desk and the other in the dining room. They were especially helpful and welcoming to me during my stay. While I have no idea of when I may return to Italy, I would definitely stay in your facility again and would highly recommend it to anyone visiting. Thank you for making my vacation memorable.

2025-09-30

Everyone was polite, cooperative, informative and helpful.

2025-09-30

Thanks for a great stay! We really enjoyed staying at your hotel!

2025-09-30

Everyone was friendly and helpful and the staff was very accommodating in letting me speak Italian, which is wonderful practice for me but maybe not so much fun for them!

2025-09-29

Great job!

2025-09-29

Public bathroom is very clean and impressive

2025-09-29

Wonderful service in every way.

2025-09-28

We found the front desk and restaurant staff to be attentive and helpful.

2025-09-28

Excellent quality, friendly staff, good restaurant suggestions, great location, spacious and comfortable room with beautiful view. ❤️

2025-09-28

Thanks to Vincenzo and staff for going out of their way to help me have a good experience.

2025-09-27

Thank you for a wonderful visit. Your hotel and staff are excellent. Your help in arranging transportation and other services made our visit stress free. I look forward to staying with gain.

2025-09-26

We had a great experience at the Grand Hotel and particularly enjoyed your excellent gym! Great friendly staff who really cared for us very well.

2025-09-26

Of the five hotels we stayed at on our trip, yours was my favorite. I appreciated how cozy it was. I also appreciated your chef, who personally asked us what we wanted for dinner the two nights we were there.

2025-09-25

Domenico helped us find a great restaurant.

2025-09-24

Thank you for making our anniversary so wonderful!

2025-09-24

Everyone was so nice and helpful

2025-09-24

Many thanks for truly a wonderful stay!

2025-09-25

Vorrei complimentarmi con la signora, purtroppo non ho chiesto il nome, che gestisce la sala colazioni sempre con molta professionalità, eleganza e cortesia verso tutti gli ospiti.

2025-09-23

Non modificate nulla

2025-09-22

Thank you to all the guys and girls to Front Desk extremely helpful and very professional

2025-09-22

The management was exceptionally welcoming and accomodating.

2025-09-22

Thank you for a lovely stay in your beautiful hotel

2025-09-22

everyone was very help full thank you

2025-09-22

The gentlemen at check-in was very friendly and helpful. He booked several reservations for us.

2025-09-22

We had a lovely stay. All staff were friendly and helpful. Thank you

2025-09-22

I left some clothes and went to Capri. The hotel staff found them and I was able to retrieve them when I returned to Naples. I really appreciated the service and trustworthiness!

2025-09-22

Thank you for exceptional service

2025-09-21

Management and staff were exceptional.

2025-09-21

Thank you very much

2025-09-21

Wonderful hotel. Great location and the rooms were 5 star. View of the city and water.

2025-09-21

Thank you to the wonderful staff. See you soon

2025-09-21

Thank you for an enjoyable stay. We were only in Naples for one night but we very much enjoyed your hotel and staff.

2025-09-21

Apropriate services and staf. I tried to stay there for one nght after a few days, it had been my first option ( unfortunely there is no place...) Thanks for all

2025-09-20

All very good from doorman to breakfast staff to dinner staff 👍

2025-09-20

The restaurant staff are very courteous and helpful.

2025-09-20

Very well run hotel and helpful and charming staff.

2025-09-20

Antonella corresponded with me by email to organize a driver and Private guide to Pompeii. Every one was fantastic.

2025-09-20

Tutto perfetto

2025-09-20

Other than WiFi and tv everything was top notch. We would definitely stay there again.

2025-09-18

Great restaurant suggestions. We have been here two nights and both suggestions were top notch!

2025-09-18

Sehr angenehmer aufenthalt, super freundliches personal, grazie

2025-09-17

Vorrei ringraziare in particolar modo lo staff della colazione. Hanno notato subito che la mia ragazza non mangia il glutine e hanno proattivamente organizzato per il giorno successivo una colazione dedicata senza glutine. Veramente una bella attenzione. In generale tutto lo staff è un punto di forza della struttura.

2025-09-17

Un très bel établissement très bien tenu

2025-09-17

Merci pour la qualité de votre maison

2025-09-17

Excellent séjour, comme d'habitude dans votre hôtel, le petit déjeuner toujours aussi délicieux

2025-09-16

Thank for making our stay welcoming and enjoyable

2025-09-16

Giovanni is the very best head concierge that I have ever dealt with. Giovanni assisted us with check in, transfers from airport, train schedules, taxi advice, and ferry schedules. We looked forward to seeing Giovanni. We are so grateful for the outstanding customer service. The entire hotel staff is excellent. We loved our stay.

2025-09-15

We appreciated your help with finding out way around Naples.

2025-09-15

Un sentito e doveroso ringraziamento a tutte le persone del Grand Hotel Santa Lucia per aver fatto da irripetibile ed inimitabile cornice alle nostre nozze. Alessandro Berlé e Maria Luisa Berlé Buccino Grimaldi - a nome anche del resto della famiglia Berlé-Violi

2025-09-15

Tutto il personale è sempre gentile e disponibile

2025-09-15

Grazie dell’accoglienza

2025-09-15

Your staff was very helpful and our stay was wonderful.

2025-09-14

Complimenti per l’accoglienza Per il servizio della colazione Per le pulizie delle camere Il quartiere molto vicino al centro

2025-09-14

Como siempre, Excelente atención de todo el staff.

2025-09-14

Merci à Vicento pour son accueil et sa disponibilité

2025-09-13

The staff was very helpful in any way they could be.

2025-09-12

Complimenti a tutto lo staff, da Vincenzo alla Reception, ovviamente insieme alle sue colleghe, allo staff di servizio per la prima colazione e alla solerzia nel risolvere i piccoli intoppi che possono capitare.

2025-09-12

Efficienti

2025-09-11

Breakfast servers were terrific!

2025-09-11

Grazie per un altro soggiorno meraviglioso. È stato buonissimo di essere salutato dallo stesso staff dal mio soggiorno un anno fa. Ritornerò l’anno prossimo con un altro gruppo Neo Zelandese e spero di stare con voi ancora.

2025-09-10

Thank you to the manager who worked the night we stayed (I didn't get his name). They keys to our room were not working. For the inconvenience, he put us up in a beautiful suite and helped us move our luggage. We loved your hotel. Thank you, Kelly Mercado

2025-09-09

We had a great stay with you this past Sunday evening! Definitely recommend!

2025-09-08

Complimenti per la Struttura, l’organizzazione e lo staff. Ottimo rapporto qualità prezzo. Torneremo senz’altro nella splendida Napoli e richiederemo nuovamente un preventivo alla Vostra struttura, sperando di ricevere un trattamento da Clienti Fidelizzati quali crediamo di essere diventati; come lo siamo già in altre strutture simili italiane.

2025-09-08

Vi ringrazio anche per il vostro aiuto a cercare il fioraio e mandare fiori a miei amici

2025-09-08

Thank the management for getting us checked in such an early manner as the schedule time was later in the afternoon , but ithe room was ready in less of an hour upon our arrival.

2025-09-08

Yes the gentleman at the desk was very kind and helpful.

2025-09-08

Thanks a lot

2025-09-08

bella struttura, belle camere, grande attenzione alla pulizia. personale disponibile

2025-09-05

C était parfait merci a tous

2025-09-04

Your front office staff, when greeted is phenomenal. Incredibly professional, helpful, informative, and kind.. They makes you feel you are part of a “Naples family”.. We felt so close and warm toward the gentleman that was taking care of us,that we brought him a gelato after our dinner, and had a heartfelt conversation with him about family and life.( I can’t remember his name, but he was working the desk at 9;30pm on tuesday ,sept 2… He really was the nicest of men . He had incredible people skills, and really really genuine caring in his heart.

2025-09-04

Thanks for the wake up call on the day we check out

2025-09-04

Your team’s commitment to excellent service made my stay both enjoyable and memorable. Please convey my gratitude to all staff members who contributed to this experience. I will be sure to recommend the hotel to colleagues, friends, and family, and I look forward to returning in the future.

2025-09-04

Ringraziamento speciale a Vincenzo della reception ! Una spanna sopra tutti gli altri !!! Dece fare scuola a tutti

2025-09-04

Generally, your hotel and staff were excellent. Thank you.

2025-09-04

The staff were so friendly and professional from the moment we walked in the front door they made us feel right at home. The balding gentleman at the front desk was beyond friendly and kind!

2025-09-01

We had a great stay in your beautiful hotel, many thanks!!

2025-08-31

Beautiful hotel with professional staff

2025-08-31

ottima accoglienza alla reception e durante tutto il soggiorno , mi fa piacere il signor Vincenzo ma non solo e anche il personale della sala colazioni

2025-08-31

Buonasera , il personale è certamente cortese ed accogliente degno di un albergo cosi maestoso e bello . Siamo stati subito messi a nostro agio io e mio marito appena arrivati . Niente da dire e super soddisfatti .

2025-08-30

L’accoglienza di Giovanni e di tutto lo staff in Reception è sempre straordinaria! Se penso a Napoli, penso al Santa Lucia

2025-08-30

Great stay

2025-08-29

Giovanni is the best as well as many other staff members ! Francesca, Dario, Vincenzo and Martina are helpful and friendly ! Marialena at breakfast is amazing. !!!

2025-08-28

Our staff were incredible in every department and were a joy to be around

2025-08-27

Altogether a very nice hotel with friendly and helpful staff. Please accept our thanks for a great stay

2025-08-26

Beautiful hotel, perfect location and fantastic service!

2025-08-26

Grazie Mille

2025-08-26

Thank You for all of your assistance during our stay!

2025-08-26

We are thanks to Francesca, Giovanni, Vincenzo and Carla We are thanks to Marilena who alwata does her best at our breakfast and Mario who welcomes us

2025-08-26

Accueil chaleureux et souriant …mention spéciale pour le sourire et la gentillesse de mario !

2025-08-25

Among other plusses, I was VERY appreciative of the fact that we could check in upon arrival as I was exhausted after a long flight & made to feel very welcome! Grazie Mille!

2025-08-25

Everyone was friendly and nice

2025-08-24

Merci de nous avoir surclasser avec une très belle chambre vue mer et un jacuzzi !

2025-08-23

Very good gym- good range of weights.

2025-08-21

It was a wonderful stay at your beautiful hotel, I hope to be back one day in the future.

2025-08-21

The hotel facilities, room size and bathroom were really lovely. The team were all really friendly and helpful and made our stay really enjoyable.

2025-08-21

Merci pour votre communication au lobby.

2025-08-21

Thank you for making our Italy vacation a most memorable one!

2025-08-19

Everyone at the front desk was extremely helpful and polite!!!

2025-08-18

Desideriamo inoltre ringraziare tutte le persone con cui siamo stati in contatto – ad eccezione della persona alla reception la sera del 16 agosto – in particolare il personale della reception, Mario il facchino, molto professionale, e la signora della colazione, per la loro cortesia e disponibilità.

2025-08-18

Merci beaucoup pour notre séjour…et surtout à Mario

2025-08-18

Great experience, thank you for everything. View was fantastic!)

2025-08-17

Thank you for the wine

2025-08-17

Thank you for the lovely service and for the gift of a bottle of red wine upon arrival

2025-08-13

Excellent service, great hotel. Great location. Shout out to the Front Office Team for providing us an excellent cab driver to Pompeii.

2025-08-12

Nice clean place. Friendly staff , food was great at dinner in your restaurant. Thanks Randy