2024-10-11
excellent accueil et grande gentillesse
2024-10-10
Thank you to the Front Desk for taking such good care of me. Kathleen Higgins
2024-10-10
We had an excellent stay, the front of house staff were professional and friendly and the food was excellent
2024-10-09
To the staff who serve breakfast. They always did their work with a smile on their faces
2024-10-09
Everything was absolutely phenomenal.
2024-10-09
Grazie per la cortesia è disponibilità
2024-10-08
Front desk, breakfast servers, bar men
2024-10-08
Lovely stay
2024-10-08
Staff super competente, soprattutto Dario e ed il Sig. Vincenzo.
2024-10-08
Reception service very helpful.
2024-10-07
Thanks for the bottle of champagne.
2024-10-07
Tutto il personale molto gentile e cortese
2024-10-06
We loved the staff, they treated us amazingly.
2024-10-05
The staff was friendly, helpful, and very knowledgeable.
2024-10-05
Thank you for your hospitality and friendliness
2024-10-05
Had a dental course Friday + Saturday. Everyone was super happy with the staff, food, facilities. Everything was amazing, thank you so much!
2024-10-05
All the staff were so nice and helpful and so kind to my husband. Thank you all so much.
2024-10-04
Personale simpatico, attento e servizievole
2024-10-04
Thank you for your help
2024-10-04
Everything was excellent.
2024-10-03
Wonderful hotel, friendly and helpful staff, fantastic breakfast and restaurant - best in Napoli
2024-10-03
Grazie a Lei e al suo staff. Davvero tutti eccezionali. Come sentirsi a casa.
2024-10-03
Thank you for allowing us to check in early instead of waiting until the afternoon.
2024-10-02
Vincenzo was fabulous and so helpful!!
2024-10-02
Thanks to the entire staff for being welcoming, and service oriented. Everyone one that we encountered from housekeepers to wait staff to van driver to reception staff to gardeners were helpful, kind and friendly. We had a wonderful stay!
2024-10-02
Thank you for all of your help during our stay and accommodating us so early!
2024-10-02
Hotel was elegant, staff were professional and friendly, we felt they were invested in our having a wonderful stay. Lovely music at dinner enhanced the dining experience. We wanted to stay longer
2024-10-01
The staff was very helpful with anything we needed. We had a memorable vacation. Thank you.
2024-09-30
Grazie per avere reso il nostro breve soggiorno piacevole
2024-09-30
grazie per l'accoglienza. a presto
2024-09-30
I felt welcome everywhere at the hotel and enjoyed the relaxed, friendly atmosphere. I appreciate good treatment without snobbery, and that’s exactly what I got. Thank you for that.
2024-09-30
Specifically cleaning service was excellent
2024-09-30
Grazie sempre per la splendida accoglienza
2024-09-30
@
2024-09-30
Accoglienza e servizio professionale e cortese!
2024-09-30
We were made very welcome and all members of staff were polite, friendly and accommodating. The only reason I would not return is that I rarely go to the same place twice.
2024-09-30
Autentico 100%
2024-09-30
Front desk staff were excellent.
2024-09-29
Everyone was nice and pleasant!
2024-09-29
bellissima la camera, buono il servizio, gentilissimo il personale
2024-09-29
Bell esperienza
2024-09-29
Ottimo tutto lo staff
2024-09-29
All of the staff was kind and helpful. We did not have one bad experience with any staff member. Management should be proud.
2024-09-28
Staff was friendly and helpful
2024-09-27
We booked and checked in last minute and were welcomed very nicely. Next morning I had an online business meeting, connection was perfect. Thanks for everything.
2024-09-27
You made my introduction to Italy memorable.
2024-09-27
The front desk is exceptional and offered outstanding customer care. Thank you for all your help in arranging transportation, and the room upgrade.
2024-09-27
Very professional
2024-09-26
Overall a good stay
2024-09-26
The upgrade was very pleasuable
2024-09-25
Thank you for your assistance during our stay !
2024-09-25
Dinner was great as was the service to provide us a room by 9:30am! Awesome
2024-09-24
The people at the front desk were absolutely delightful - en anglais et en francais.
2024-09-24
Front desk or reception staff were very helpful ! And Dario was especially friendly when we first arrived!
2024-09-24
People at the front desk were very nice and answered our questions.
2024-09-24
We felt very comfortable. Everyone was always pleasant and made the language barrier non existent. Thank you to all!
2024-09-24
Our stay was beyond exceptional and beyond expectations. Your entire staff was wonderful, our suite (Melissa) was beautiful and very well appointed and maintained.
2024-09-23
Grazie per tutto
2024-09-23
The lady who served our breakfast every morning was molto gentile We missed her when she was not there
2024-09-23
Housekeeping staff do a good job and very friendly
2024-09-23
disponibilita massima
2024-09-23
Thanks for all your host and great memories at the Hotel good service my wife and I will recommend Hotel Santa Lucia
2024-09-22
Grazie per la squisita accoglienza!
2024-09-22
The sfoglatelli Ricci at breakfast are the best !
2024-09-21
sempre precisi e gentili
2024-09-21
Giovanni was very helpful at check-in.
2024-09-21
The staff was very helpful and welcoming! They had wonderful recommendations for things to do and places to eat. We loved our stay there!
2024-09-21
Consierge gentilissimi , struttura eccellente, trattamento riservatoci ottimo
2024-09-21
Thank you for making our will stay comfortable and memorable.
2024-09-20
Thank you for all your help during check in and check out
2024-09-20
Giovanni, maravillosa persona y excelente profesional
2024-09-20
Everyone was very kind and helpful
2024-09-18
Staff very accommodating and efficient. Beautiful hotel. Room wasn't ready upon arrival but offered to hold luggage.
2024-09-18
Thank you to Giovanni and to the entire staff for all of your help and kindness. We enjoyed our stay
2024-09-18
You all were perfect. Thank you.
2024-09-18
We had a fabulous stay! The accommodations were stunning! I loved your hotel. The only reason I knocked off a point was that the surroundings was quite noisy at 2 am so we needed to close the doors and we could not lower the air conditioning because it was locked at a certain temp.
2024-09-18
Your pianist is great
2024-09-24
Excellent staff on reception
2024-09-15
Thank you for making our stay nice and simple
2024-09-15
the service was polite and perfect i felt that you exceeded expectations
2024-09-15
The front desk staff were very helpful.
2024-09-14
A very pleasant stay in a nice location and a nice hotel
2024-09-14
Very efficient reception, very helpful for queries.
2024-09-14
You have an Incredible Hotel, my favorite place to stay when we are in Naples. Paolo Carman of Keyrow Tours is the reason we stay at your Hotel, an outstanding choice.
2024-09-13
Struttura bellissima e personale professionale
2024-09-13
We’d like to give Vincenzo a special mention of thanks, as he was super helpful and couldn’t do enough for us. You are lucky to have him
2024-09-13
Beautiful hotel and very friendly and professional staff - would definitely recommend
2024-09-12
Gracias
2024-09-12
We had a wonderful stay at beautiful hotel . Your staff made us truly welcome and were always extremely helpful . Thank you Michelle Eric Sarah and Clive
2024-09-12
We enjoyed all aspects of your hotel but the best, best, best part was the staff…friendly, helpful, knowledgeable and enjoyable.
2024-09-12
Every body was very nice and helpful!
2024-09-11
E’ sempre piacevole fermarmi presso il vostro hotel
2024-09-11
Fantastic team right from our arrival through our stay until our departure!! Very professional kind and knowledgeable. Our stay was a perfect dream. Thank you for all your hard work none of it went unnoticed.
2024-09-10
We only stayed one night. Great location and friendly staff.
2024-09-08
Our room was lovely. We greatly enjoyed the evening lounge. Staff is extremely courteous and helpful. The breakfast selection was absolutely amazing! Thank you for a marvelous stay.
2024-09-07
Amazing staff. Very friendly. Wonderful breakfast. Very good restaurant.
2024-09-07
Front desk staff were helpful in getting cabs, holding our bags (upon early arrival) and booking a ferry.
2024-09-07
Grazie, esperienza da ripetere
2024-09-07
È andato tutto bene grazie
2024-09-07
Well appointed room decor , looked fresh and new, friendly staff , efficient staff and a nice unhurried breakfast area , with quick attendance by the waitresses and waiters, always with a smile and a good morning.
2024-09-07
Great time
2024-09-06
Very helpful on arrival. Breakfast staff friendly and efficient. Everything was easy
2024-09-06
Merci pour la gentillesse et le professionnalisme du personnel d’entretien, des bagages, du restaurant et du petit déjeuner. Grazie mille ! Christophe Baes
2024-09-05
Room cleaning staff were very good and very friendly
2024-09-04
Doorman was very helpful when trying to fix the shower drain. Front desk was helpful with info regarding obtaining taxi. Great location and views.
2024-09-03
Beautiful property and wonderful staff!
2024-09-03
Nice time at the hotel
2024-09-02
Tutto il personale gentilissimo e disponibilissimo, in particolare Giovanni alla reception è stato meraviglioso. A presto
2024-09-02
Particular mentions to Carmen in the restaurant. Always smiling and very friendly and attentive. Also to Enrico, the accommodation manager who helped us out with our room change. All the staff were very welcoming and helpful. Thank you to them all.
2024-09-01
Ringracio a tutti, dell hotel Santa Lucia, principalmente a Marilena, Che com sua accoglienza fá il breakfasts espere um modo di cominciare bene il nostro giorno.
2024-09-01
Sempre una gioia essere vostri ospiti: come essere in famiglia.
2024-09-01
We had such a lovely time - thank you!
2024-09-01
The lovely and helpful lady in charge at breakfast time
2024-09-01
My rating 10 is good ie top. Great service and hotel. Thanks
2024-09-01
Everyone was welcoming and courteous. The staff in particular were very helpful in giving us recommendations for restaurants. Always smiling and saying hello. Breakfast was really good. And the lobby bar with the pianist was fantastic. Great drinks, too!
2024-09-01
Complimenti a tutto il personale per la formazione, la simpatia e la professionalità.
2024-08-31
Wonderful stay
2024-08-30
Thank you for having a very kind staff. Best shower of our 13 night trip. Wish we could have had the option for a waterfront view.
2024-08-28
Nous sommes toujours les bienvenus, grâce au bon accueil de tt le personnel mais celui de Giovanni.S. fait la différence.Merci infiniment.
2024-08-28
Sono molti gli Hotel di lusso. Poi c'è il Santa Lucia. La differenza? Le persone che ci lavorano. L'accoglienza. Poi c'è l'amabilità del Sig. Scapolatiello, un valore aggiunto.
2024-08-28
Thank you for a lovely stay! You were able to get us into a beautiful room when we arrived early. We were so happy to be able to rest in the room before going out to grab lunch!
2024-08-27
Reception staff were very helpful.
2024-08-27
AlI excellent suggestions for meals and nice to stay at a Hotel where the staff are Local.
2024-08-26
Very kind
2024-08-26
Thank you for providing us with a safe, comfortable, and enjoyable experience.
2024-08-26
Marilena. She was very friendly and welcoming every morning at breakfast
2024-08-26
Portiere Mario super Mann 👍🏻
2024-08-25
We appreciate the complimentary room upgrade, it was very nice!
2024-08-24
We are very impressed with the hotel and the staff and really enjoyed our stay. We can’t wait to return! Thank you!
2024-08-24
The staff was very nice and helpful. Thank you
2024-08-23
Staff was helpfull and pleasant.
2024-08-22
Great stay!
2024-08-22
We were not expecting to benefit but team prepared in advance and we had two rooms connected. Thank you very much for taking care.
2024-08-21
So kind considerate & gracious
2024-08-21
The woman running breakfast was very nice and attentive. Everyone was really lovely in general.
2024-08-20
Everyone was excellent
2024-08-20
The front desk personnel were extremely friendly & helpful
2024-08-20
Nuestra estancia en Nápoles ha sido fantástica, entre oras cuestiones, por habernos alojado en sus instalaciones. El personal ha sido encantador y el servicio espléndido.
2024-08-20
Perfect option to the heat! Very well trained colleagues ! We have already talked about coming back and have suggested Your business! Cheers Mary and Rich
2024-08-20
Those at the front desk when we arrived were warm friendly and helpful.
2024-08-20
Very pleased Suggestion Water bottles in room should be complimentary
2024-08-20
Grazie per la gentilezza e cortesia mostrata, anche per la nostra cagnolina, ben accolta
2024-08-20
Thank you very much for a wonderful stay. You went above and beyond to help me and my family and we will always appreciate it.
2024-08-19
So many thanks for all the desk staff and specially Giovanni Scapolatiello
2024-08-18
È la seconda volta che soggiorno nella vostra struttura ed è sempre una vera coccola. Location incantevole, letti comodissimi, pulizia eccellente, stanze spaziose, personale gentile e qualificato. Tornerò presto da voi. Grazie!
2024-08-17
My husband and I had a wonderful stay at your hotel and fell in love with Naples.
2024-08-15
Thanks very much for your assistance
2024-08-14
Fueron sumamente amables los de recepción; la chica y el chico que nos recibieron por la mañana y el recepcionista de la noche. Los tres nos dieron excelentes indicaciones y sugerencias para ir a Pompeya, pedir taxi y servicio de guía, comer la mejor pizza napolitana, dar un paseo por el centro y cenar mariscos y pescados de maravilla. Enhorabuena por su personal de recepción asi como el maletero.
2024-08-13
We felt very safe staying at the hotel. Anything we asked for was granted, eg. telephone.
2024-08-13
Thank you Alissa (hopefully I spelt your name right). Your professional and dedication to what you are doing is exceptional.
2024-08-13
Thx a lot Best was Floreine at reception. He was too good
2024-08-12
Thank you for a wonderful stay! The welcome drinks were a lovely touch
2024-08-11
Beautiful hotel. clean rooms and a very comfortable bed, lovely breakfast food and staff and the same on reception and in the bar
2024-08-09
Pasticceria eccellente, complimenti! Personale gentilissimo e disponibile. Camere silenziose e completamente oscurabili di notte, letto matrimoniale molto comodo, marmi e decorazioni in genere bellissimi. Torneremo di certo
2024-08-09
Thank you
2024-08-08
We enjoyed our stay at Grand Hotel Santa Lucia.
2024-08-08
Clean rooms was the best
2024-08-07
Grazie!
2024-08-05
Il signor Vincenzo è un concierge estremamente attento e cordiale che fa di tutto per la soddisfazione dei suoi ospiti. Grazie mille per questo ottimo servizio da parte sua e di tutto lo staff!
2024-08-05
Un grande grazie a Vincenzo che come sempre ci accoglie in modo gentile, simpatico ed impeccabile!
2024-08-02
Everyone was very nice to us and helpful
2024-08-02
Everyone was very helpful and pleasant from the porter to the front desk and breakfast staff a special Thank you to Vincenzo at the front desk always very helpful with his recommendations
2024-07-31
personale molto attento e professionale
2024-07-30
Vi ringraziamo per lo nostro sogiorno per lá acoglienza che ci avete fatto
2024-07-30
Complimenti per l’accoglienza
2024-07-29
The front desk management as well as bell-man was very welcoming and efficient.
2024-07-29
Very-very good breakfast, attentive and very helpful staff with good English, everything has been taken care of. The only reason why I selected “No” for staying again is only because I liked an another location better. So, nothing to complain about the hotel. I would even recommend it for others. It was really a nice experience. Thank you for everything.
2024-07-26
Everyone working there was great. Just letting you know so it can be fixed before next guests.
2024-07-26
El personal es muy amable. Llegamos un grupo grande y el restaurante se adaptó para acogernos a pesar de que eran más de las 11 de la noche. Cenamos estupendamente.
2024-07-26
My sincerest thanks to the hotel management and staff for an exceptional stay at your lovely hotel. The views from my corner suite were breathtaking! Continued success to your wonderful hotel!
2024-07-25
Complimenti al direttore, al ricevimento ed a tutto lo staff del ristobar pavone. Trattati con gentilezza garbo e professionalità. Ci siamo sentiti a casa
2024-07-24
Thank YOU!
2024-07-24
Such an amazing hotel and job by everyone!
2024-07-24
Breakfast service was extraordinary; housekeeping was perfect. What a lovely stay!
2024-07-23
Grazie di tutto, sono stato benissimo. Napoli è meravigliosa
2024-07-23
Thank you for a lovely stay!
2024-07-21
Grazie mille Soddisfattissimo.
2024-07-21
Grazie per la vs cortesia e gentilezza
2024-07-21
Lovely service, staff classy and helpful
2024-07-21
The staff on reception were immensely helpful, nothing was too much trouble
2024-07-21
Wonderful hotel with a beautiful view
2024-07-21
Thank you for an amazing stay, & for all of the staffs helpfulness
2024-07-21
Cortesia alla colazione, gentilezza del personale per le pulizie, reception molto accogliente
2024-07-20
Grazie per la collaborazione nella soluzione del nostro problema.
2024-07-20
thanks
2024-07-19
Grazie per la consueta cortesia e professionalità l
2024-07-19
Grazie di cuore come sempre per la vostra accoglienza, disponibilità.
2024-07-18
We very much enjoyed our stay at your charming hotel, which exceeded our expectations. Thank you all so much for making it a very pleasant holiday.
2024-07-18
Complimenti per l'accoglienza
2024-07-17
Thank you for a great stay in the hotel
2024-07-17
Mario is wonderful. Very helpful and knowledgeable
2024-07-16
The variety of choices for breakfast each day was impressive. The rooms were spacious, clean and comfortable.
2024-07-16
From the time we arrived until the time we left, everyone at the hotel provided us with excellent service.
2024-07-16
Your staff was friendly, helpful, and attentive. Great experience overall! I hope we will come back again.
2024-07-16
The entire staff was so professional and friendly, my family enjoyed the visit very much. My sister and I enjoyed dinner at the hotel and had a lovely conversation with Dario; he was so personable and charming. Il nostro soggiorno a Napoli sara un meraviglioso ricordo per le nostre vite. Grazie!
2024-07-16
Thank you to all the staff who were so gracious and accommodating during our stay. The Santa Lucia has become one of our favorite hotels of all time and we cannot wait to return for a longer visit.
2024-07-15
The staff at the front desk, and in the breakfast room, were professional, efficient and pleasant. The hotel premises, common areas and rooms were well-maintained. Thank you.
2024-07-15
The pianist was wonderful, fresh, fun and entertaining.
2024-07-14
For contacting me promptly. I will have someone pick it up this week.
2024-07-14
Dear Management Team, I have stayed at Gran Hotel Santa Lucia more than a dozen times over the last 10-15 years and have never had a bad experience. The front desk/reception (Carla, Francesca, and the gemtlemen) are fabulous, always helpful. The gentlemen that help with my luggage are fantastic. The cleaning service are always so polite and do such a great job (Maria was very kind on my recent stay). The employees that help to make breakfast an enjoyable experience are also great. First class group of people you should be proud. I look forward to many future stays at the Santa Lucia. Joshua Dull
2024-07-14
saluterei con simpatia il personale delle colazioni Mariela, Rosa sempre molto attenta
2024-07-13
Friendly, helpful and skilled staff. Room was clean, air conditioning pleasant. I will recommend your hotel.
2024-07-12
napoli ed il sud hanno bisogno di strutture ricettive con la vostra qualita'
2024-07-12
Personal, gentil y amable
2024-07-12
complimenti allo staff, sempre gentile, simpatico, disponibile e cordiale. Cibo ottimo e la struttura veramente ben ristrutturata e arredata. Grazie
2024-07-12
1. Breakfast service was very good. However, more variety would be appreciated. Some hot options like omelettes, fried eggs, baked beans, etc. would be a welcome addition. 2. Service at front desk was hit or miss. For instance, Carla was great. She offered us a breakfast box on the last day when we asked for a taxi, and reserved a taxi for us. But another front desk person who we spoke to about taxi earlier in the day, said no reservation was needed, and also never asked us about breakfast option.
2024-07-11
Good staff, very attentive
2024-07-11
We enjoyed a truly wonderful stay which was made all the more special with the kind hospitality and care of your concierge and staff. Thank you. We hope to visit with you again.
2024-07-11
The hotel was amazing the reception and breakkfast staff were outstanding The pianist and the hospitality of Christophe the owner was exceptional
2024-07-11
Gracias por las atenciones. Nos hicieron sentir especiales.
2024-07-11
I loved the breakfast buffet. The food and service were excellent! I liked the hotel overall very much. Everyone was friendly and helpful. I liked the overall look of hotel and quality. I liked the location. I disliked the construction in front of the hotel very much. The electric tea kettle in our room was not plugged in and it took me a while to figure out where to move it so that I could plug it in and use it. The soap in our bathroom was only replenished once during our 3 night stay. The Air conditioning was insufficient in our room. I was hot every day in our room. The weather was extremely hot and it was on the top floor of hotel. I called to ask about it and he said he’d lower the temperature but it still felt too hot to me. I wish I had a fan or two in the room to use. I asked for a fan but they did not provide one, just said they’d adjust temperature. The sun in the morning was very bright and hot. Unfortunately I only discovered how to adjust the curtains on our last night. It would have been better if I had learned that sooner to keep our room cooler and darker for sleeping. There was a lot of noise in the hallway from the cleaning people in the mornings.
2024-07-11
Great stay!
2024-07-10
The front desk service was welcoming, cordial and helpful. We appreciated their hospitality and suggestions for where to eat dinner in the evening.
2024-07-09
A big thank you to Giovanni for being always so helpful and accommodating!
2024-07-08
Thanks for a great stay.
2024-07-08
davvero professionale
2024-07-08
Merci! Vous étiez très accueillants, souriants et surtout vous étiez là pour nous aider à trouver les bonnes solutions et donner satisfaction à nos doléances.
2024-07-08
Great stay
2024-07-07
Special thanks to the very friendly breakfast staff and responsive . Didn’t have to wait for anything.
2024-07-13
Outsatanding staff at all levels.
2024-07-05
Excellent service, disponibilité et amabilité du personnel . Tous/toutes compétents et serviables Un grand merci pour votre service
2024-07-05
Tout est parfait spécialement la qualité et amabilité des employés
2024-07-05
Everyone was kind and helpful.
2024-07-05
El personal muy amable y muyefiviente
2024-07-05
Complimenti per la professionalità del sig Vincenzo sig,Giovanni e sig.Mario !!! Sei fuori classe A presto
2024-07-04
Thank you for a wonderful stay. The hotel is beautiful and the staff was very friendly and welcoming.
2024-07-04
Il personale (tutto) è stato accogliente e disponibile, alle nostre richieste sono sempre state tempestivamente soddisfatte in modo cortese. Abbiamo molto apprezzato il nostro soggiorno.
2024-07-03
Ottimo servizio
2024-07-02
Muy amables, nos apoyaron en las dudas que teníamos a cerca de los trenes y tours
2024-07-02
Professional, courteous and accommodating staff, all around. Made our stay that much easier and enjoyable. Many thanks.
2024-07-02
grazie di tutto! siete stati tutti gentilissimi ed estremamente proattivi!
2024-07-01
It is very rewarding being recognized and treated as an old costumer when you arrive at a hotel. You feel the personal touch.
2024-06-30
They were all so helpful especially the people at the front desk
2024-06-29
Merci à la réception pour ses conseils pour les restaurants
2024-06-29
Esperienza brevissima con i miei soci di Deloitte ma come sempre presso di Voi memorabile
2024-06-29
Grazie!
2024-06-28
Excellent service from every employee. Great job!!!!
2024-06-28
We had a wonderful time. Thank you. For our next trip to Naples, you are on top of our list!
2024-06-28
Grande reception per l’accoglienza
2024-06-27
GRAZIE DI VERO CUORE A TUTTO LO SPLENDIDO E STRAORDINARIO PERSONALE, SOPRATUTTO LE "GRANDI DONNE DELLA SALA COLAZIONI" TUTTI/E CAPITANATI/E E "GUIDATI/E" IN MODO IMPECCABILE DALLA GRANDISSIMA DIRETTRICE ALBA TRUDI!! SIETE UNICI" Roby Lettieri
2024-06-28
Thanks for the upgrade to a beautiful (and very quiet) junior suite with wonderful jacuzzi. Thanks for organizing an impeccable and memorable guided visit to the archeological museum and Pompeii.
2024-06-27
A LA RECEPTION JUSTE POUR CARLA UNE PERSONNE TRES ACCUEILLANTE GENTILLE SOURIANTE ET DE BONS CONSEILS
2024-06-27
Great hotel and position is the best
2024-06-26
The duty manager was excellent in his responsiveness when my wife was ill and we had to delay our departure
2024-06-26
Everyone was wonderful. Thank you
2024-06-26
Staff molto preparato
2024-06-25
Agradecida por la atención de todos los empleados.
2024-06-25
A big thank you to Carla at the front desk. She was so kind when we arrived and saw how exhausted we were and got us one of our two rooms quickly so our daughter could rest a bit.
2024-06-24
Thank you
2024-06-24
Excellent service excellent hotel
2024-06-24
The entire staff was extremely professional and helpful during our stay.
2024-06-22
complimenti per la qualità dei servizi
2024-06-21
L’équipe du restaurant pour le petit-déjeuner est très sympathique. Merci pour cet accueil chaleureux. Les employées ont fait l’effort de parler en anglais et en français. Cet équipe féminine est dynamique et compétente. Un grand Merci pour cette bonne humeur matinale.
2024-06-21
Very welcoming and enjoyable stay, sea view room offered did not have a sea view but still nice
2024-06-20
Mer0ci, tout était super
2024-06-20
Arrived in need of 20Euro for cab; manager immediately pulled out cash to help me
2024-06-20
Muchisimas gracias por los servicios prestados
2024-06-19
I had a phenomenal time here at Santa Lucia! Everyone is so nice and hospitable. The food is spectacular the architecture is amazing and the people are so synthetic. I don’t have one singular complaint. If I could rate 6 stars I would! 110% reccommend 🤍
2024-06-19
Agradezco al recibimiento en el check in el día 16 de junio, porque el Sr que nos recepcionista nos dio la habitación a un horario previo al acordado , a las 10.30 y fue una tranquilidad poder dejar nuestras valijas y pasaportes para salir a pasear . También Mario muy atento con el equipaje
2024-06-19
Thank you for looking after us so well and for such a friendly welcome when we arrived.
2024-06-18
Amazing continental breakfast!!
2024-06-17
Un ringraziamento speciale al personale della reception, nello specifico al Sig. Enzo per la sua gentilezza e disponibilità nonché alla professionalità che ci ha offerto ad ogni nostra richiesta.. Cortesissimi i facchini di albergo (purtroppo non mi ricordo il nome d chi ci ha servito), anch'essi molto gentili e professionali.
2024-06-17
Everyone was great and very accommodating. Grazie mille a tutti!
2024-06-17
Grazie ancora di tutto, ogni volta che veniamo a trovarvi ci sentiamo a casa
2024-06-16
Staff is very nice and helpful. The second room we had was much nicer and bigger. The first one so small we could barely move around. The bed was very comfortable.
2024-06-16
Muy amables todos. Lo único es que el baño era muy chico, sobre todo el espacio de la ducha””
2024-06-15
Vi ringrazio comunque del cambio di camera, in una camera sicuramente migliore per posizione e spaziosità.
2024-06-15
Staff in the dining areas were lovely
2024-06-15
Complimenti per la grande disponibilità e gentilezza del personale
2024-06-15
Thank you for giving us a room with a fantastic view during our one night stay.
2024-06-14
The staff was all so nice and friendly.
2024-06-14
Thank you forva comfortable and very enjoyable stay
2024-06-14
It was wonderful thank you
2024-06-14
Bravi i ragazzi della reception. Mi hanno dato ottimi suggerimenti per ristoranti e giri
2024-06-13
Grazie mille a tutti per la splendida accoglienza
2024-06-14
Wonderful stay with exceptional staff!
2024-06-13
I am very appreciative that you were able to give me an early check in. It made such a difference after a long flight! Thank you so much!! The high floor and nice view from a window that we could open and get a nice breeze was also great.
2024-06-13
Great stay! Grazie mille
2024-06-12
everyone that we talked to at the hotel were very professional and accommodating.
2024-06-12
We enjoyed our stay
2024-06-12
Thank you for a wonderful stay at your hotel 🏨
2024-06-11
ottima struttura con staff di primo livello sempre cordiale e professionale
2024-06-11
Siamo stati benissimo, ci siamo sentiti perfettamente a nostro agio e torneremo da voi sicuramente, grazie per tutto.
2024-06-11
A TUTTO LO STAFF
2024-06-10
Well run hotel with friendly and efficient staff
2024-06-10
Our stay was amazing
2024-06-10
Complimenti per la straordinaria accoglienza
2024-06-10
Soggiorno sempre molto piacevole anche grazie all’accoglienza e alla simpatia delle persone che lavorano nell'hotel a tutti i livelli. Dunque grazie. A tutto il personale . Peccato non fosse disponibile la stanza con la vista sul mare, che è bellisssima. Alla prossima volta, allora . Simona Sala
2024-06-10
Thanks
2024-06-09
Muchas gracias por unos dias maravillosos, ustedes son muy amables y la calidad del desayuno es excelente.
2024-06-09
My man loaned me his personal wine opener...silver. left him a bottle of veno...
2024-06-09
Merci surtout à tout le personnel qui a pris le temps de nous parler en français le mieux possible. Encore merci pour votre gentillesse.
2024-06-09
Many thanks to the wonderful friendly staff for making our stay a memorable experience.
2024-06-09
Truly amazing hotel and staff were sensational. Made our stay truly memorable
2024-06-09
Excelente servicio
2024-06-09
ad Antonella: grazie per avere esaudito la mia richiesta di cambio camera
2024-06-09
Great and unique place!
2024-06-08
David checked us in and he was wonderful! Explained the process (we were early and left our bags) and gave us a fantastic recommendation for lunch while they were getting our room ready.
2024-06-08
This hotel is a precious testament to a more gracious time. We have been very touched by the kindness of everyone who works here
2024-06-07
Many thanks to all of you especially the front desk.
2024-06-07
Sempre gentilissimi
2024-06-06
Thanks
2024-06-06
It was simply awesome compared to what we saw. Will not stay anywhere else.
2024-06-06
Our stay was less than 24 hours due to our flight plans, but the porter that took our bags to our room, the gentleman from the bar that brought ice to our room, and another gentleman that helped us early (6 am) were very helpful and professional.
2024-06-06
The gentleman who checked us in was very kind and polite. He was responsive the next morning when we told him about the clogged shower drain and said he would put in a work order right away. He also made it easy for us to store our luggage prior to leaving.
2024-06-05
All the staff were extremely nice and helpful from reception, to the safe maintenance and in the breakfast. I'd like to thank all of them for their professionalism
2024-06-05
The entire staff is wonderful, caring & efficient. Excellent job by all, grazie.
2024-06-03
Ho trascorso un piacevole e tranquillo weekend con soddisfazione per i servizi ricevuti
2024-06-02
It was a very pleasant and enjoyable stay. Compliments to the concierge and desk staff. One member of the desk staff was competent but had forgotten how to smile.
2024-06-02
The reception staff were fantastic
2024-06-02
Grazie
2024-06-02
The reception staff and the porter were exceptional. They went above and beyond. Had a great sense of humour and fun but we're not intrusive. I would return to the hotel again because of the staff mainly.q
2024-06-02
Tutti gentilissimi!!!
2024-06-02
Everything was great. We were only there one night, and had to get up at 3:00 AM to get to the airport. Dinner was excellent and we received a “breakfast box “ that was also great. The room was very nice, clean and comfortable,
2024-06-02
Grazie per l’upgrade
2024-06-01
The breakfast staff were amazing.
2024-06-01
very kind and helpful!
2024-06-01
..
2024-06-01
All the staff were very helpful and charming, especially the staff serving the breakfast.
2024-06-01
Grazie!
2024-06-01
Lovely stay. Very courteous front desk staff and bellman. All professional and friendly.
2024-05-31
Grazie per tutti. MI è piaciuto molto l' hotel e il suo servizio.
2024-05-31
Very nice staff
2024-05-31
It just so happened that it was our 28th wedding anniversary and thank you for the bottle of champagne that was sent to our room!
2024-05-30
Request for ice from bar manager done promptly and pleasantly. Responses to questions and assistance for recommendations and transport as well!
2024-05-30
Was an amazing experience, accommodations were of exceptional quality, a staff interactions were of the highest level. Thank You for the experience.....
2024-05-29
Thank you for the sparkling wine. We felt to welcome.
2024-05-29
Dario al Bar è stato fantastico. Il personale della reception è estremamente professionale.
2024-05-29
Your hotel and staff provide a nice retreat from a very busy city. Lovely location!
2024-05-28
Wonderful stay. Lovely staff. Gorgeous room.
2024-05-28
The tours were good
2024-05-28
A Vincenzo Della réception per la sua professionalita’
2024-05-27
Thanks
2024-05-27
Courteous and kind reception. Thank you.
2024-05-27
The cleaning and maintenance staff were very kind to me. There were electrical problems and they were fixed quickly.
2024-05-27
Both front desk people were wonderful. The dining room service was super slow and inattentive. We literally had to go to front desk to ask them to show up. Otherwise all is well
2024-05-26
The hotel is beautiful and the location is fabulous. The staff at the desk were great, especially Vincenzo. We had a beautiful view of Capri and Mt. Vesuvius from our room. We would definitely return on our next trip to Napoli.
2024-05-26
Los conserjes supera amables
2024-05-26
Bravi
2024-05-25
Concierge's were very helpful with restaurant suggestions and directions/walking routes.
2024-05-24
We had a fantastic stay for my partners 40th birthday. Thank for the cake that you sent to the room it was a lovely touch. We will be returning ☺️
2024-05-24
Everyone was very friendly and helpful. Specifically, booking our car services and travel to the Caserta Palace. The restaurant was also excellent both the food and the service. We will definitely consider coming back to Naples and staying at Saint Lucia
2024-05-24
Front desk people were very helpful.
2024-05-23
Thanks to the cleaning staff for keeping the room clean and with a lovely smell, thanks for the catering staff for being always kind and smiling
2024-05-23
Molto gentile il.personale alla colazione
2024-05-23
Un'accoglienza a livello internazionale con un tocco di calore partenopeo
2024-05-23
Thank you for a wonderful stay at your hotel.
2024-05-23
Thank you for a pleasant stay.
2024-05-23
Thanks for the ride from the train station during the taxi strike.
2024-05-22
Front desk staff were very good
2024-05-21
Un ringraziamento a tutto il personale per la cordialita' e la disponibilità. Non vanno date per scontate perché non sempre si trovano, nemmeno in hotel di pari categoria. Buon lavoro a tutti.
2024-05-21
Your reception people were very helpful and made a few calls for us. They were super. Your breakfast people were also very kind.
2024-05-21
Thank you for all your great help and suggestions during our stay
2024-05-21
thank you
2024-05-21
Thank you for an excellent stay with my group of ten friends.
2024-05-20
Beautiful hotel very clean and comfortable
2024-05-20
Grazie della splendida collaborazione e della risoluzione dei problemi
2024-05-20
As soon as we arrived at your hotel, we were greeted with friendly staff. The gave us a room with a view, which was spectacular. Their recommendations for restaurants were outstanding. Our room was spotless and elegant. We will highly recommend your hotel to anyone staying on Napoli. Thank you for a great stay!
2024-05-20
Good helpful stafg
2024-05-19
Exzellentes Hotel, top Ausstattung, sehr freundliches Personal (insbesondere im Frühstücksrestaurant), herzlichen Dank!
2024-05-19
Un court séjour très agréable.
2024-05-19
Very nice and comfortable accommodations
2024-05-19
Soggiorno gradevole e raffinato
2024-05-18
Personale veramente cortese e professionale
2024-05-18
Gracie
2024-05-17
Grazie mille!
2024-05-16
Overall the service was excellent, the staff very friendly snd helpful. And I would come and stay again.
2024-05-16
All of the staff were very accommodating .
2024-05-16
Hermoso el hotel y deliciosa la comida...ña ubicación perfecta!
2024-05-16
Excellent stay and experience.
2024-05-16
Excellent the internal cleaning service for clothes, very nice and prompt the cleaning lady
2024-05-15
Everyone was cordial and helpful. Our stay was great except for the constant fuse blowing in our room
2024-05-15
Muito obrigada pela optima estadia! Quarto muito bom e pequeno almoço optimo e rapido no quarto!
2024-05-14
Il concierge che mi ha ricevuta la sera del 12 maggio è stato molto professionale, empatico ed estremamente cordiale. Non avevo ricevuto la stessa accoglienza nei miei precedenti soggiorni. Ho molto gradito e vi prego di riportare i miei ringraziamenti che non ho potuto fare di persona.
2024-05-14
Everyone at the front desk was very helpful and pleasant. They helped us with places to visit
2024-05-13
Thank you for the care you gave us.
2024-05-13
Tout le personnel est adorable, très attentionné et efficace, prêt à rendre service à la moindre occasion. L’accueil est chaleureux et professionnel.
2024-05-13
Siamo stati veramente bene Grazu
2024-05-13
Le personnel toujours au petit soin pour les clients. Bravo.
2024-05-13
wonderful stay! you thoughtfully offered to wash my son’s baby bottles. very helpful to us!
2024-05-12
We had a wonderful 6 nights in you very comfortable, beautifully situated hotel. We particularly zppreciated the friendliness, helpfulness and courtesy of your staff.
2024-05-11
Thank you to the general manager for the complimentary bottle of champagne. What a wonderful and pleasant surprise on our way to dinner! Grazie! Best hotel we have ever visited.
2024-05-11
Vincenzo a l’accueil est fantastique
2024-05-10
We had a wonderful stay. Thank you.
2024-05-10
Excellent service !
2024-05-09
Thanks .. hotel was very clean !!
2024-05-09
I was pleased by the quality and professionalism of your staff and found the room pleasant and well furnished
2024-05-09
Ringrazio per tutte le cure pur in un soggiorno brevissimo. Sia il personale alla reception che il personale in sale per le colazioni sono stati cortesi e soprattutto attentissimi.
2024-05-09
Encore merci pour l'organisation des déplacements extérieurs et l'aide apportée dans les excursions
2024-05-07
All of the staff were very friendly and welcoming.
2024-05-07
The staff in general from the front desk to the cleaning staff were friendly and accommodating
2024-05-07
Très bel accueil
2024-05-07
Front desk manager went out of his way to help me mail a post card internationally. Sorry I forget his name! Staff were truly excellent all around. Hotel is beautiful and in a great location.
2024-05-07
Mille mercis
2024-05-06
It was a ruge pleasure to stay in The Grant Santa Lucia. I felt very well and confortable. All the people ate very kind.
2024-05-06
Tolles Haus in bester Lage !!
2024-05-06
Personal sehr freundlich und hilfsbereit, Gesamtambiente des Hauses hat uns gut gefallen, die Lage ist sehr gut
2024-05-05
Ringrazio le signore Antonella Riccio e Francesca Gargiulo per la loro gentilezza e disponibilità nel gestire la mia prenotazione e le mie richieste
2024-05-04
Insgesamt ein sehr angenehmer Aufenthalt, es hat uns gut in Ihrem Haus gefallen.
2024-05-03
We both loved our stay at the Grand Hotel. Everyone was very helpful and the view from our room was amazing. Thank you so much!
2024-05-03
The front desk and bellboy are very nice and also the restaurant manager come to our room and explain with dishes is for muslim and which dishers muslim cannot eat. Everything is great.
2024-05-03
Front desk staff were very friendly and accommodating. Housekeeping was excellent
2024-05-02
Ho lasciato un'ampia recensione su Google, per favore leggetela, Giampaolo Testoni
2024-05-02
Thank you for the excellent service from all staff. Thank you for the breakfast box on the day we left to catch an early train.
2024-05-02
Personale competente e preparato. Tutti molto gentili e disponibili. Grazie alla reception che ha cercato di soddisfare al meglio le nostre richieste.
2024-05-01
Excelente atención desde recepción y en seguida a todos los demás servicios. FELICIDADES.
2024-05-01
Very enjoyable stay in superb surroundings. Many thanks.
2024-05-01
All the front staff were very polite and accommodating.
2024-04-30
Was a pleasure to stay in St Lucia
2024-04-30
Grazie del bel soggiorno e gentilezza da parte di tutti 😍 complimenti 💞💯
2024-04-29
Upon check in we were kindly upgraded to a lovely suite. We also received an excellent recommendation for dinner. Desk staff went out of their way! Lovely experience in a beautiful property!
2024-04-29
Siamo stati molto bene. Personale efficiente e gentile. Stanza comoda e spaziosa. Grazie
2024-04-29
Thank you for a pleasant stay.
2024-04-29
Thank you for helping make our stay in Naples so comfortable and enjoyable!
2024-04-28
Grazie alla professionalità e gentilezza in particolare di Vincenzo e la cura e l'attenzione per mio nipote di due anni
2024-04-28
No
2024-04-28
Complimenti siamo stati benissimo ed e’ stato tutto perfetto
2024-04-27
Thank you for the outstanding service. Early check in was fantastic, as was the suite.
2024-04-26
Thank you for making our stay so enjoyable and stress free.
2024-04-26
Free water in room ,no plastic cup for caffee and tea in room -
2024-04-26
Dziękuję za miły pobyt
2024-04-24
grazie
2024-04-23
Excelente
2024-04-23
Hermosa Emma la mascota! Y los de recepción muy amables
2024-04-22
Ringraziamo per la disponibilità e gentilezza di tutto il personale compreso quello dei servizi camera ..
2024-04-22
Very courteous snd helpful when asked for inquiries
2024-04-22
Complimenti per l’accoglienza e il servizio.
2024-04-21
Excellent stay lovely staff thank you !!
2024-04-21
Tutto splendido come sempre
2024-04-21
Reception was especially helpful in helping to chose a wonderful restaurant. Local knowledge is always so useful. It mad our o e night stay in Naples very special. Thank you.
2024-04-21
We arrived on Sunday 14 April. Vincenzo at the reception and Mario the bell boy gave us the best possible welcome and help than anyone can expect. Marilena greeted us every morning at the restaurant with cheerfulness and she remembered our room number and what we liked. Thank you to the wonderful trio for their hospitality.
2024-04-20
An excellent all round service to our group
2024-04-20
Thank you for a comfortable stay and your efficient staff
2024-04-20
Good service and excellent farewell dinner. We would have liked a room with a sea view, but then so would everyone else.
2024-04-20
Thank you for being a professional hotel that really cares for its customers.🥰
2024-04-20
Our stay with you was wonderful. It was such a beautiful hotel to stay in. Compliments to the management and attentive staff. We would recommend this hotel to friends and family.
2024-04-20
The staff in breakfast room were friendly, polite and helpful.
2024-04-20
cOMPLIMENTI PER LA DISPONIBILITà DEL PERSONALE E PER L'ACCOGLIENZA.
2024-04-20
Thank you overall a pleasant stay
2024-04-19
Ottima esperienza
2024-04-19
Personnel accueillant serviable et dévoué
2024-04-16
Management is multilingual and very helpful with out of country travelers.
2024-04-15
Bravo ! Continuez !
2024-04-14
Molto cortesi
2024-04-14
que le personnel de la conciergerie se charge de faire venir un taxi alors qu'il attend rue Santa Lucia, personnel aimable et parlant le Français très convenablement
2024-04-13
Amabilité et courtoisie du personnel
2024-04-12
Excellent Work to Everyone. Shout out to Mauricio who helped us!
2024-04-12
Complimenti
2024-04-12
Ho avuto modo piu' volte di soggiornare nel vs hotel e ho sempre apprezzato la qualita' delle camere, della pulizia, ricevimento e dei servizi colazione e break. E' per questo motivo che ho organizzato da voi dal 3-5 giugno pv il meeting di tutto lo staff del Presidente Europa nella nostra societa'. Non vedo l'ora di far conoscere la calorosa accoglienza e le meraviglie di Napoli ai colleghi. A presto, cordialmente Cristina ANdreoni/SITA
2024-04-11
Grazie per la cordialità, simpatia e la pronta disponibilità nella risoluzione problemi
2024-04-11
Ringrazio tutto il personale e in particolar modo Giovanni - reception e Leonardo - contabilità per la disponibilità, cortesia ed efficienza.
2024-04-10
Extremely professional, courteous and accommodating. Thank you.
2024-04-09
All the people working at the hotel were friendly and helpful.
2024-04-09
Great stay. Thank you for everything!
2024-04-09
Lovely except fix shower
2024-04-09
Wir haben die Zimmereinrichtung - und natürlich die grossartige Aussicht - sehr genossen. Auch die Geste, zum Empfang einen Prosecco auf dem Zimmer zu offerieren, haben wir sehr geschätzt.
2024-04-09
È sempre
2024-04-08
Merci beaucoup pour l'accueil et la qualité de la literie
2024-04-08
Carla e Martina alla reception sono state particolarmente gentili e simpatiche. Marilena alla colazione é’stata deliziosamente attenta e presente rispetto alle nostre esigenze
2024-04-08
Thank you for the little birthday cake for my husband and the Prosecco!
2024-04-08
Félicitation à toute l équipe que ce soit l accueil, le service et le Menage. Tout était parfait
2024-04-07
Sehr freundliches Personal, auch beim Frühstück und Zimmermädchen.
2024-04-06
La Signora della colazione con i capelli scuri legati e non alta è bravissima! Ottime le pulizie della camera 320 nei giorni dal 2 out 5
2024-04-06
Alla reception tutti gentili e disponibili, ci si sente accolti e coccolati.
2024-04-05
Le personnel a été très aimable et très souriant. Les produits du petit déjeuner sont excellents.
2024-04-04
The service at the hotel in all departments was superb!
2024-04-02
l'accoglienza straordinaria,ma non ricordo il nome della signora
2024-04-02
We had a wonderful stay at the hotel with family, staff were lovely and the hotel was well maintained and felt luxurious.
2024-04-02
Every hotel is characterized by its staff! Thank you very much for allowing us to be guests in your extremely friendly hotel. We travel a lot for work, but it is rare to find a hotel with such friendly and helpful staff! Many thanks for a relaxing stay in Naples!
2024-04-02
Grazie di tutto
2024-04-02
Tutto curato quasi perfetto
2024-04-01
Cameriera ai piani disponibile e molto accogliente
2024-03-31
Davvero bello
2024-03-31
Hotel muy bien situado, el trato agradable,lo recomendaré
2024-03-31
A tutto lo staff. Un ringraziamento particolare alla sig. ra Marilena del servizio colazione
2024-03-30
Desgraciadamente no recuerdo el nombre de las personas que nos han atendido, pero su atención y profesionalidad han sido excelentes. Dichas personas forman parte del equipo de recepción.
2024-03-30
Muchas gracias
2024-03-30
The staff are excellent. Very helpful. Front desk (Marina perhaps) upon checkin helped with dinner reservations. Such great service!
2024-03-30
The front of staff that greeted us on arrival were fantastic and couldn’t have been more helpful
2024-03-30
All staff were extremely kind and welcoming. We left an item behind in our room the day we checked out, and while I was hoping to be able to retrieve it the same day before our train to Rome, the representative could not accommodate the request given housekeeping was unable to disturb the new guests in the room outside of turndown hours. I would have hoped an exception could be made, but we had to leave without the item. Guest services did reply by email the next day, however, that they did find my item, but I’ll have to commission a courier service. All in all, the hotel is extremely responsive and patiently worked with us at checkout as our US Bank credit card was not processing. Forty minutes and two calls to our bank later, the hotel agent was directed by billing management to process our card manually, and that worked.
2024-03-29
Grazie, avete reso i due giorni che ho trascorso da voi davvero confortevoli. La pastiera del vostro chef è un capolavoro! Complimenti.
2024-03-29
La recepcion fue fantastica!
2024-03-29
Gracias porcla atención de los recepcionistas. Simpáticos y cooperadores. Una estadia de 4 noches inolvidable.
2024-03-29
Grazie
2024-03-25
Buena estancia, ubicación muy buena para visitar Napoles, a la vez, no tener el agobio del centro histórico
2024-03-24
Il nostro soggiorno presso la vostra struttura ha reso la vacanza estremamente confortevole, in particolare abbiamo apprezzato l'acessibilità facilitata all'hotel e alla stanza per persone disabili/invalide. Inoltre, il personale ha sempre soddisfatto tutte le nostre richieste con disponibilità, cortesia e un sorriso.
2024-03-24
Grazie per la gentilezza tornerò a breve
2024-03-24
Great place/nice people
2024-03-23
Many thanks for a friendly reception and excellent service.
2024-03-23
Grazie per un soggiorno meraviglioso
2024-03-23
Tout était très bien. Naples est une ville très agréable
2024-03-21
Grazie a Dario per la ristorazione e a Giovanni per laccoglienza
2024-03-21
Excellent concierge service. Very helpful with good suggestions.
2024-03-20
Housekeeping and breakfast staff are doing a wonderful job.
2024-03-19
Managers were thoughtful and concerned
2024-03-19
Grazie per l'ospitalità
2024-03-25
Personale sempre estremamente disponibile
2024-03-18
The breakfast staff were very pleasant and attentive
2024-03-18
Wir haben die Infrastruktur, die Aufmerksamkeit und die Präsenz des Personals sehr geschätzt. Wir fühlten uns in besten Händen. Danke !
2024-03-18
Siete super
2024-03-18
Un soggiorno piacevole e un'ospitalità impeccabile. Personale davvero molto cortese, in particolare le gentili signore addette alla camera. Grazie e spero di ritornare presto.
2024-03-18
Thanks to the lovely Mario, who was never without a smile and a hello, your breakfast staff were some of the most efficient and sweet we have ever met.
2024-03-18
siamo stati molto bene e abbiamo fruito di personale cortesissimo e professionale.
2024-03-18
Grazie per la cordialità e la professionalità. E' la seconda volta che siamo vostri ospiti, torneremo.
2024-03-18
Lovely staff. Would suggest comfortable chair in bedrooms
2024-03-17
Tutti molto cordiali in caso di richieste.
2024-03-14
Thanks Vincenzo Marielena and the staff
2024-03-14
Thank You for the generous hospitality and friendliness of your staff. The accommodations were exceptional.
2024-03-14
Très bon accueil Services impeccables Et toujours avec le sourire, ça fait du bien
2024-03-12
Superior quality of services from all members of hotel
2024-03-10
Had a great 4 night stay staff were curtious and friendly and the upgrade was a bonus
2024-03-10
All of the staff were friendly, polite and helpful. Room was upgraded which was a pleasant surprise.I received a birthday cake in my room which was so thoughtful. Everyone was so welcoming think best hotel I have stayed in for a very long time and that was down to the staff
2024-03-09
Excellent taff in reception, cleaning and catering
2024-03-09
Very helpful front desk in organizing 2.am departure due train strike disruption. Very good room cleaning, disappointing lack of heated towel rack, the only hotel we stayed with in Italy without one. Great position.
2024-03-09
The two women in the breakfast room were consistently polite & attentive. I regret not writing down their names, but they are are a credit to your establishment.
2024-03-08
Everyone was incredibly helpful when I fell ill and had to go to hospital. I cannot thank you all enough. I will definitely recommend you if I know anyone going to Napoli!
2024-03-08
Tutto perfetto, grazie sopratutto l’upgrade
2024-03-07
Thank her for making us feel welcome and our stay wonderful!
2024-03-07
Carla e bellisimo.
2024-03-05
Adoro questo hotel , mi sento a casa ogni volta che vengo grazie
2024-03-04
Felicidades por su amabilidad
2024-03-04
Massima cortesia e professionalità, grazie!
2024-03-03
Grazie per la cortese, puntuale e discreta ospitalità. È stato un piacere.
2024-03-02
Ringraziamenti al Sig. Dario per l'assistenza prestata.
2024-03-02
Staff eccellente e attenti alle necessità
2024-03-02
Ho dimenticato un caricabatterie in camera e le ragazze all'accoglienza lo hanno prontamente trovato e messo da parte.
2024-03-02
Our short stay was perfect. We loved our rooms and the views. The breakfast was plentiful and the wait staff were so pleasant providing us with our coffees. The reception was perfect and very helpful with our questions. Will definitely return in September! Grazie mille!
2024-03-01
Gentilissimi, grazie.
2024-02-29
Piena disponibilità con un problema per aver dimenticato un indumento in camera.
2024-02-29
Ringrazio di cuore Giovanni e il collega di cui non ricordo il nome per essere stati deliziosi nell'accoglierci e nel suggerirci posticini nuovi in questa toccata e fuga napoletana. Ci rivedremo presto!
2024-02-29
Everyone was very helpful and kind
2024-02-28
I had a wonderful stay. Manager was extremely friendly and helpful
2024-02-27
Tutto lo staff!
2024-10-11
Beautiful property, wonderful view (room 312), great service, and breakfast. We stayed in 9 properties while in Italy, and yours got our 2nd favorite choice, only second to Il Falconiere in Cortona because of the Michelin star restaurant and location. Thank you.