Grand Hotel Santa Lucia

Customer satisfaction


The variety of choices for breakfast each day was impressive. The rooms were spacious, clean and comfortable.


The pianist was wonderful, fresh, fun and entertaining.


1. Breakfast service was very good. However, more variety would be appreciated. Some hot options like omelettes, fried eggs, baked beans, etc. would be a welcome addition. 2. Service at front desk was hit or miss. For instance, Carla was great. She offered us a breakfast box on the last day when we asked for a taxi, and reserved a taxi for us. But another front desk person who we spoke to about taxi earlier in the day, said no reservation was needed, and also never asked us about breakfast option.


I loved the breakfast buffet. The food and service were excellent! I liked the hotel overall very much. Everyone was friendly and helpful. I liked the overall look of hotel and quality. I liked the location. I disliked the construction in front of the hotel very much. The electric tea kettle in our room was not plugged in and it took me a while to figure out where to move it so that I could plug it in and use it. The soap in our bathroom was only replenished once during our 3 night stay. The Air conditioning was insufficient in our room. I was hot every day in our room. The weather was extremely hot and it was on the top floor of hotel. I called to ask about it and he said he’d lower the temperature but it still felt too hot to me. I wish I had a fan or two in the room to use. I asked for a fan but they did not provide one, just said they’d adjust temperature. The sun in the morning was very bright and hot. Unfortunately I only discovered how to adjust the curtains on our last night. It would have been better if I had learned that sooner to keep our room cooler and darker for sleeping. There was a lot of noise in the hallway from the cleaning people in the mornings.


The hotel was amazing the reception and breakkfast staff were outstanding The pianist and the hospitality of Christophe the owner was exceptional


Gracias por las atenciones. Nos hicieron sentir especiales.


Good staff, very attentive


We enjoyed a truly wonderful stay which was made all the more special with the kind hospitality and care of your concierge and staff. Thank you. We hope to visit with you again.


The front desk service was welcoming, cordial and helpful. We appreciated their hospitality and suggestions for where to eat dinner in the evening.


A big thank you to Giovanni for being always so helpful and accommodating!


Merci! Vous étiez très accueillants, souriants et surtout vous étiez là pour nous aider à trouver les bonnes solutions et donner satisfaction à nos doléances.