2026-01-12
Ottima esperienza, ringrazio per aver ricevuto un gradito upgrade con vista mare laterale. L’hotel é elegante e molto pulito, camera silenziosa e confortevole. Staff gentile e ottima posizione. Alla prossima! Michele
2026-01-11
Professionali e molto disponibili, empatici
2026-01-07
Un soggiorno strepitoso, dalla a alla z
2026-01-15
Ottima accoglienza con professionalità sorriso e gentilezza
2026-01-07
When my luggage was lost at Naples Airport, the front desk staff went above and beyond to support me. Their kindness and professionalism were truly reassuring, and I am deeply grateful to everyone who assisted me. Thank you very much.
2026-01-06
Grazie per la professionalità e l' accoglienza.
2026-01-06
Thank you for a lovely stay.
2026-01-05
Grazie dell’ospitalità
2026-01-03
very clean hotel. friendly staff, great views and good location
2026-01-03
Accoglienza cortese cena di capodanno ottima e soprattutto pasticciere doc
2026-01-02
Personale professionale , cortese, eccellente
2026-01-02
The Manager Vincenzo was outstanding. He is very pleasant and was very helpful to us. He is a great asset to your hotel.
2026-01-02
Ringrazio di cuore per l’accoglienza e la cura mostrata verso ogni esigenza.
2025-12-31
Wir waren überaus zufrieden und haben unseren Aufenthalt genossen.
2025-12-30
camerieri del ristorante e della colazione.
2025-12-30
Every member of staff were very pleasant and helpful, nothing was too much trouble.
2025-12-28
Complimenti per l’ottima cortesia di tutto il personale in servizio, sempre disponibile, educato e accogliente
2025-12-27
Ottima struttura in una delle zone più suggestive del golfo di Napoli. Complimenti a tutto lo staff
2025-12-27
Complimenti all’intero staff per gentilezza e professionalità
2025-12-24
il santa lucia è la nostra casa lontano da casa
2025-12-23
La gentilezza della caposala per la colazione nel preparare sacchetti per partenza anticipata
2025-12-22
Sempre un grande piacere ritornare al Santa Lucia. È oramai la nostra casa a Napoli
2025-12-22
Thank you for the beautiful room. My daughter and I I were so happy to enjoy the luxury while looking at the sea. We had a wonderful time
2025-12-22
Very nice hotel
2025-12-20
The staff were extremely helpful and informed.
2025-12-19
Grazia
2025-12-18
Grazie a tutto lo staff della reception per la cura e la disponibilità nel gestire un inconveniente personale
2025-12-15
Si. Agli addetti alla reception e agli altri servizi
2025-12-15
Accoglienza
2025-12-13
È sempre un piacere soggiornare presso la vostra struttura
2025-12-11
Complimenti per tutto il personale davvero molto attento. Ci tornerò molto volentieri
2025-12-11
ottima struttura
2025-12-10
All'arrivo personale simpatico e scherozo ma molto cortese. La livrea del personale dà un senso di ordine ed eleganza raro. Il presepe all'ingresso è stata una bellissima sorpresa, mi ha colpito molto il fatto che fosse un Ferrigno originale. È molto bello che un'hotel investa in opere d'arte di maestri del territorio. La camera era perfetta. Ho apprezzato molto che tutti gli accessori (pantofole, shampoo ecc) fossero già presenti senza doverli richiedere alla reception o, peggio ancora, scannerizzando dei qr code e ordinandoli su un sito, come fanno adesso altri hotel con la scusa dell'ecologia. Degli arredi in particolare mi sono piaciuti molto gli accessori per la scrittura in pelle come il sottomano e il porta taccuino. Sono proprio un tocco di classe in più. Colazione molto piacevole, non so se sia effetivamente così, ma l'impressione era che fosse stato preparato tutto all'interno dell'hotel. Infine, almeno per quel poco tempo che ci ho passato, gli spazi comuni erano tenuti in maniera impeccabile. In particolar modo il bagno, che non è scontato. Grazie mille per l'esperienza.
2025-12-09
Complimenti a tutto lo staff
2025-12-09
Nella vs struttura siamo stati benissimo e abbiamo trovato il personale molto cortese e attento a soddisfare le nostre richieste
2025-12-09
Grazie dell’accoglienza e dell’ottimo servizio
2025-12-09
Grazie mille di cuore a tutti voi ed un abbraccio speciale al signor Mario. Buon Natale
2025-12-09
Molto gentili e disponibili
2025-12-08
un luogo di soggiorno storico, elegante, con personale davvero professionale e gentilissimo.
2025-12-06
Avete uno staff alla reception eccezionale: Antonella, Vincenzo, Francesca o Stefania ?(non sono sicura del nome) e un altro signore presente il 5 mattina sono stati meravigliosi. E ancora grazie per averci dato la camera con uno scorcio sul vostro splendido golfo, quando al telefono mi era stato detto che non c'era più disponibilità. Amo il vostro hotel da sempre, ma l'accoglienza che ci è stata riservata,nonostante fossero giornate in cui eravate alle prese con vip vari, è stata senza uguali. POrto il Santa Lucia nel cuore, come perla della vostra incredibile città. Spero di tornare presto.
2025-12-06
Personale eccellente . Complimenti !! Sempre al top
2025-12-07
Risotto al sugo eccezionale!!
2025-12-05
Molto cordiali all'accoglienza e molto dipsonibili nella sala colazioni
2025-12-03
GRAZIE PER L’OTTIMO SERVIZIO DI ACCOGLIENZA DELLA RECEPTION
2025-12-01
Ottimo soggiorno
2025-12-01
E' stato un soggiorno davvero piacevole , lo staff è stato molto gentile e sempre disponibile.
2025-11-30
Cortesi e diaponibili
2025-11-29
We always feel welcome at St Lucia!
2025-11-24
Grazie come sempre. Mi sono sentita a casa
2025-11-22
Thank you for your courtesy pleasant reception and hospitality. Look forward to coming back…
2025-11-22
Sempre precisi e gentili
2025-11-21
The receptions people were excellent
2025-11-17
Grazie per l’accoglienza la cortesia e l’attenzione agli ospiti Tornerò sicuramente
2025-11-15
Ottimo albergo, anche il personale gentil disponibile. Livello internazionale. Son venuto con uno sponsor, valutero il prezzo per venire con la famiglia in futuro.
2025-11-15
Tt molto bene
2025-11-14
Thank you for allowing us to do an early check in and offer the room prior to the established timeframe, it was convenient and it made a difference in our day.
2025-11-14
The concierge staff was extremely helpful.
2025-11-12
C’était parfait
2025-11-10
Tutti gli addetti alla ricezione sono gentili e simpatici, molto disponibili, tutti bravi ma la signora Carla è top
2025-11-10
Thank you for a wonderful few days in Naples
2025-11-10
Especially to the ladybthat ran the breakfast room
2025-11-10
Excellent service and accommodation. Room temperature control required assistance from reception. A minor quibble during a very comfortable stay. Thank you.
2025-11-10
Staff were all helpful and knowledgeable especially the breakfast staff.
2025-11-08
Grazie
2025-11-08
Many halpful and friendly staff. Salvatore upon arrival with the luggage, Dario was superfriendly and helpful at the bar during coffee breaks. For the Conference good help from Flavio and when he wasn’t there Maurizio showed great willingness to help. Thank you to them and everyone else who made our stay and meeting memorable.
2025-11-08
Especially to Marlena at breakfast
2025-11-06
Complimenti a Tutti, Gentilissimi, Cortesia e Professionali, soprattutto Marilena in sala Colazione.
2025-11-06
I was part of the Volvo Group conference and I had a great staying.
2025-11-04
Sempre un piacere. Una coccola dal primo istante. Grazie per l’attenzione e per la cura
2025-11-04
Thank you for taking care of overcharge.
2025-11-05
A wonderful hotel. I will recommend it. So peaceful but so close to the city center.
2025-11-04
Excellent attention at breakfast service.
2025-11-04
We had a wonderful stay! Great ambiance. Desk staff polite and helpful.
2025-11-03
Gentilezza e cortesia sempre
2025-11-03
Mario was very efficient, friendly, and fast, which is always helpful as an international traveler (ie, getting my bags quickly, hailing a cab quickly) etc. Also, the risotto was perhaps the best I've ever eaten in my life. It was spectacular!!! The restaurant (lunch) wait staff were impeccable by every measure and I could not have asked for anything more. An excellent lunch experience (2 days ago, Saturday, Nov 1).
2025-11-03
Afmerksamkeit und Service 1A
2025-11-02
The hotel is beautiful. The staff is accommodating. The neighborhood is excellent!
2025-10-31
Grazie! Non dimenticherò À presto
2025-10-30
Motivo il signor Mario !! Bravi tutù ma lui è stato magnificato e molto collaborativo
2025-10-29
Staff at the front desk/concierge were great!
2025-10-28
Nonostante l'accoglienza iniziale fosse stata piuttosto fredda, tutto è cambiato con l'arrivo del signor Mario. È un vero raggio di sole in questo hotel, una persona molto piacevole e disponibile
2025-10-28
A beautiful hotel. Staff were attentive, friendly and helpful. The location was excellent.
2025-10-27
Complimenti per la manutenzione delle stanze e delle aree comuni Sebbene la struttura non sia di recente costruzione non è facile trovare camere così curate nei dettagli e con attenzione alla manutenzione, lo stesso per le aree comuni
2025-10-27
Personale molto gentile, disponibile e competente.
2025-10-26
Thank you for a most memorable stay at your beautiful hotel! We were delighted by the complimentary upgrade to a room with a sea view—it was truly magical. Every staff member we encountered, from the front desk to the breakfast service and housekeeping, was warm, professional, and attentive. You made us feel so welcome, and we’re already dreaming of our next visit!
2025-10-25
Mario war ein sehr angenehmer Mitarbeiter.
2025-10-25
Gentilissimi e disponibili tutti quanti, a partire dalla signora Carla alla reception.
2025-10-25
I liked the big room.
2025-10-25
Members of our party were stranded at the train station due to the taxi strike. A member of your reception staff quickly went into action and had a driver at the train station within 15 minutes of the call. It definitely made 5 people very happy. Thanks to the tall gentleman in reception. I wish I got his name.
2025-10-24
wonderful stay at your hotel!
2025-10-24
Gentilezza e disponibilità dello staff
2025-10-24
Very friendly staff, we had an overall excellent time.
2025-10-24
Thank you for acknowledging the odor with the septic in the bathroom and changing the room
2025-10-23
Lovey stay, wonderful location.
2025-10-22
Thank you for a wonderful stay!
2025-10-22
Tutto lo staff è stato davvero super
2025-10-22
Your hotel is stunning! From fresh flowers in the lobby to a front desk that can help non-Italian speakers to the friendliest breakfast staff I have ever encountered...our trip for a family of 4 was amazing. Your staff is high quality and very good. The family suite was huge! I want to thank your housekeeping staff. Every day we can back to a clean, spotless room. They even arranged my son's stuffed animals and blanket for him every day. We will recommend this hotel to everyone we know! Thank you.
2025-10-22
Great service. The staff cares
2025-10-22
Your service in the bar and adjoining restaurant is exceptional.
2025-10-22
The bell man the evening we arrived was exceptionally sweet. He helped us later to turn off the overpowering scent of air freshener that was blowing through the vent system. May I suggest that you do not blow frangeances into the rooms.
2025-10-22
gentilezza e disponibilità
2025-10-19
We loved the professional team at the hotel (and the included the lovely presence of the dog Emma!). Very attentive and kind - and thanks to the amazing restaurant recommendations, we created some delicious and unforgettable food memories…
2025-10-17
La acogida en el día de la llegada, así como la amabilidad mostrada por todos los miembros del Equipo, ha sido excepcional.
2025-10-17
Muy amables a nuestra llegada y durante todos los días que hemos estado mi esposa y yo José Galiano y Desamparados Sanz
2025-10-16
Every member of the hotel staff were exceptional! Giovanni was above and beyond.
2025-10-15
1. Es war uns nach mehrerer Anfragen nicht möglich, ein Zimmer mit Meersicht zu erhalten, obschon wir 7 Uebernachtungen bei Ihnen verbracht haben. Verschiedene Personen aus unserer Gruppe (Arcatour) konnten ein Up-grading erhalten. Bei uns hiess es jedesmal, nicht möglich. 2. Die Klimaanlage in Zimmer 536 konnte nicht justiert werden, Konsequenz davon: beide leiden jetzt unter einer starken Erkältung!!!
2025-10-15
Beautiful hotel. Staff was very friendly
2025-10-15
Fantastic stay, easy and relaxing. Friendly team and beautiful rooms. Thank you
2025-10-14
Your in-house pianist creates a nice atmosphere which we have enjoyed very much and whenever we come to Napoli we spend sometime at the bar drinking and singing.
2025-10-13
I appreciated the kindness of reception with my questions and also booking my airport transportation
2025-10-13
Bravissimi e gentilissimi
2025-10-13
I very much enjoyed my time in your lovely hotel. The facility is beautiful and the staff were kind and friendly. Thank you for a very pleasant stay!
2025-10-12
Gute Lage, ruhig
2025-10-12
Thank you for holding our luggage and arranging transfer to the airport.
2025-10-12
Superb staff and a beautiful, well located hotel. Comfortable and quiet, despite being in the midst of Neapolitan life.
2025-10-12
Servizio colazione molto gentile ed efficiente. E il servizio bar disposto a ospitarci ben oltre l'ora di chiusura. Grazie!
2025-10-12
Sehr sauberes Hotel, nettes Personal, schöne Zimmer. Ich habe nur gefrühstückt. Buffet war in Ordnung, Service ziemlich chaotisch. WLAN unstabil im Zimmer. Aber kein Problem, es waren ja Ferien. Nette Bar. Insgesamt sehr angenehmer Aufenthalt. Schade, dass es einen Bauzaun vor dem Hotel hatte!
2025-10-12
Amazing staff, friendly & welcoming
2025-10-12
L’intero staff molto gentile e professionale . Complimenti!
2025-10-12
Gesamtes Personal äusserst professionell und freundlich - DANKE IHNEN Allen!
2025-10-11
We arrived very early on our arrival date but immediately was allowed to check-in and go to our room. EVERYONE we encountered was extremely professional, helpful and kind. If I were to travel to Naples again, I would absolutely stay at the Santa Lucia again.
2025-10-11
Excellent service. Comfortable rooms.
2025-10-11
J’ai été très satisfaite de l’accueil, du service tant en chambre qu’au petit-déjeuner. Mon séjour fut de courte durée et je n’ai pas pu me rendre au restaurant mais j’ai eu de très bons échos. Ce sera pour une prochaine fois.
2025-10-09
The breakfast staff were outstanding. Very attentive and remembered the type of tea and coffee we had every day
2025-10-09
Beautiful hotel and good location.
2025-10-09
L accueil est parfait et très chaleureux. Tout le personnel est aux petits soins pour nous.
2025-10-09
The dark haired woman in charge of the breakfast area does an excellent job. She is attentive and friendly. I think her name started with M.
2025-10-08
Enjoyed the last segment of our stay in southern Italy. I appreciate the upgrade to a suite since my husband and I were celebrating our 40th anniversary! Service for friendly and efficient at the breakfast buffet.
2025-10-08
Very nice and professional…
2025-10-08
The breakfast was first rate. The servers were welcoming and pleasant.
2025-10-07
Everyone was very nice and helpful.
2025-10-06
Your staff was all around amazing!
2025-10-06
The porter was a delightful young man. I appreciated his taking the time to explain how things worked in the room.
2025-10-05
Wonderful one night stay! Did not get to enjoy breakfast as we had to get To the airport for a 10am flight. Will stay next time in Naples
2025-10-05
The staff were great - chambermaid and breakfast. Lovely bedroom with great view.
2025-10-05
Beautiful property and staff.
2025-10-04
I would like to take the opportunity to recognize our bartender SAID He was very entertaining and professional. He made us feel very comfortable and important. The overall experience was AMAZING at Your beautiful hotel and we will be back.
2025-10-04
Personale cortese e disponibile
2025-10-03
SIETE SEMPRE IL MIO HOTEL PREFERITO!! TOP!!
2025-10-02
Very nice hotel.
2025-10-02
Great experience.
2025-10-02
Want to thank the black gentleman who works at front desk! He was extremely professional in finding us a second room after we noticed an unpleasant odor in initial room. He went over and above to make sure we were happy with our room. He is a gem!!
2025-10-01
Beautiful hotel.
2025-10-01
Thank you. We enjoyed our stay at the Santa Lucia in Naples. Our room was comfortable and spacious.
2025-10-01
Appreciate your professionalism.
2025-10-01
Thank you to reception staff for assisting me in my laundry issue. It was well taken care of thank you and your bar staff was quite pleasant! Grazie millie per tutti cose!
2025-10-02
Grazie mille, tutto perfetto.
2025-10-01
The breakfast staff was outstanding. They were welcoming and professional.
2025-10-01
Their hospitality was the best
2025-09-30
Thanks for a great stay! We really enjoyed staying at your hotel!
2025-09-30
Everyone was friendly and helpful and the staff was very accommodating in letting me speak Italian, which is wonderful practice for me but maybe not so much fun for them!
2025-09-30
Everyone was polite, cooperative, informative and helpful.
2025-09-30
Everyone I dealt with at your hotel was friendly, helpful and welcoming! There were two gentlemen, I believe they were both named Donte (not positive). One worked at the front desk and the other in the dining room. They were especially helpful and welcoming to me during my stay. While I have no idea of when I may return to Italy, I would definitely stay in your facility again and would highly recommend it to anyone visiting. Thank you for making my vacation memorable.
2025-09-29
Wonderful service in every way.
2025-09-29
Great job!
2025-09-29
Public bathroom is very clean and impressive
2025-09-28
Thanks to Vincenzo and staff for going out of their way to help me have a good experience.
2025-09-28
Excellent quality, friendly staff, good restaurant suggestions, great location, spacious and comfortable room with beautiful view. ❤️
2025-09-28
We found the front desk and restaurant staff to be attentive and helpful.
2025-09-27
Thank you for a wonderful visit. Your hotel and staff are excellent. Your help in arranging transportation and other services made our visit stress free. I look forward to staying with gain.
2025-09-26
Of the five hotels we stayed at on our trip, yours was my favorite. I appreciated how cozy it was. I also appreciated your chef, who personally asked us what we wanted for dinner the two nights we were there.
2025-09-26
We had a great experience at the Grand Hotel and particularly enjoyed your excellent gym! Great friendly staff who really cared for us very well.
2025-09-25
Domenico helped us find a great restaurant.
2025-09-24
Everyone was so nice and helpful
2025-09-25
Vorrei complimentarmi con la signora, purtroppo non ho chiesto il nome, che gestisce la sala colazioni sempre con molta professionalità, eleganza e cortesia verso tutti gli ospiti.
2025-09-24
Many thanks for truly a wonderful stay!
2025-09-24
Thank you for making our anniversary so wonderful!
2025-09-23
Non modificate nulla
2025-09-22
Thank you for exceptional service
2025-09-22
The gentlemen at check-in was very friendly and helpful. He booked several reservations for us.
2025-09-22
We had a lovely stay. All staff were friendly and helpful. Thank you
2025-09-22
I left some clothes and went to Capri. The hotel staff found them and I was able to retrieve them when I returned to Naples. I really appreciated the service and trustworthiness!
2025-09-22
The management was exceptionally welcoming and accomodating.
2025-09-22
Thank you for a lovely stay in your beautiful hotel
2025-09-22
everyone was very help full thank you
2025-09-22
Thank you to all the guys and girls to Front Desk extremely helpful and very professional
2025-09-21
Apropriate services and staf. I tried to stay there for one nght after a few days, it had been my first option ( unfortunely there is no place...) Thanks for all
2025-09-21
Management and staff were exceptional.
2025-09-21
Thank you very much
2025-09-21
Thank you to the wonderful staff. See you soon
2025-09-21
Thank you for an enjoyable stay. We were only in Naples for one night but we very much enjoyed your hotel and staff.
2025-09-21
Wonderful hotel. Great location and the rooms were 5 star. View of the city and water.
2025-09-20
Antonella corresponded with me by email to organize a driver and Private guide to Pompeii. Every one was fantastic.
2025-09-20
Very well run hotel and helpful and charming staff.
2025-09-20
Other than WiFi and tv everything was top notch. We would definitely stay there again.
2025-09-20
All very good from doorman to breakfast staff to dinner staff 👍
2025-09-20
The restaurant staff are very courteous and helpful.
2025-09-20
Tutto perfetto
2025-09-18
Great restaurant suggestions. We have been here two nights and both suggestions were top notch!
2025-09-18
Sehr angenehmer aufenthalt, super freundliches personal, grazie
2025-09-17
Excellent séjour, comme d'habitude dans votre hôtel, le petit déjeuner toujours aussi délicieux
2025-09-17
Merci pour la qualité de votre maison
2025-09-17
Vorrei ringraziare in particolar modo lo staff della colazione. Hanno notato subito che la mia ragazza non mangia il glutine e hanno proattivamente organizzato per il giorno successivo una colazione dedicata senza glutine. Veramente una bella attenzione. In generale tutto lo staff è un punto di forza della struttura.
2025-09-17
Un très bel établissement très bien tenu
2025-09-16
Giovanni is the very best head concierge that I have ever dealt with. Giovanni assisted us with check in, transfers from airport, train schedules, taxi advice, and ferry schedules. We looked forward to seeing Giovanni. We are so grateful for the outstanding customer service. The entire hotel staff is excellent. We loved our stay.
2025-09-16
Thank for making our stay welcoming and enjoyable
2025-09-15
We appreciated your help with finding out way around Naples.
2025-09-15
Your staff was very helpful and our stay was wonderful.
2025-09-15
Grazie dell’accoglienza
2025-09-15
Tutto il personale è sempre gentile e disponibile
2025-09-15
Un sentito e doveroso ringraziamento a tutte le persone del Grand Hotel Santa Lucia per aver fatto da irripetibile ed inimitabile cornice alle nostre nozze. Alessandro Berlé e Maria Luisa Berlé Buccino Grimaldi - a nome anche del resto della famiglia Berlé-Violi
2025-09-14
Como siempre, Excelente atención de todo el staff.
2025-09-14
Complimenti per l’accoglienza Per il servizio della colazione Per le pulizie delle camere Il quartiere molto vicino al centro
2025-09-14
Merci à Vicento pour son accueil et sa disponibilité
2025-09-13
The staff was very helpful in any way they could be.
2025-09-12
Complimenti a tutto lo staff, da Vincenzo alla Reception, ovviamente insieme alle sue colleghe, allo staff di servizio per la prima colazione e alla solerzia nel risolvere i piccoli intoppi che possono capitare.
2025-09-12
Efficienti
2025-09-11
Breakfast servers were terrific!
2025-09-11
Grazie per un altro soggiorno meraviglioso. È stato buonissimo di essere salutato dallo stesso staff dal mio soggiorno un anno fa. Ritornerò l’anno prossimo con un altro gruppo Neo Zelandese e spero di stare con voi ancora.
2025-09-10
Thank you to the manager who worked the night we stayed (I didn't get his name). They keys to our room were not working. For the inconvenience, he put us up in a beautiful suite and helped us move our luggage. We loved your hotel. Thank you, Kelly Mercado
2025-09-09
We had a great stay with you this past Sunday evening! Definitely recommend!
2025-09-08
Thanks a lot
2025-09-08
Yes the gentleman at the desk was very kind and helpful.
2025-09-08
Vi ringrazio anche per il vostro aiuto a cercare il fioraio e mandare fiori a miei amici
2025-09-08
Complimenti per la Struttura, l’organizzazione e lo staff. Ottimo rapporto qualità prezzo. Torneremo senz’altro nella splendida Napoli e richiederemo nuovamente un preventivo alla Vostra struttura, sperando di ricevere un trattamento da Clienti Fidelizzati quali crediamo di essere diventati; come lo siamo già in altre strutture simili italiane.
2025-09-08
Thank the management for getting us checked in such an early manner as the schedule time was later in the afternoon , but ithe room was ready in less of an hour upon our arrival.
2025-09-08
bella struttura, belle camere, grande attenzione alla pulizia. personale disponibile
2025-09-05
C était parfait merci a tous
2025-09-04
Thanks for the wake up call on the day we check out
2025-09-04
The staff were so friendly and professional from the moment we walked in the front door they made us feel right at home. The balding gentleman at the front desk was beyond friendly and kind!
2025-09-04
Your front office staff, when greeted is phenomenal. Incredibly professional, helpful, informative, and kind.. They makes you feel you are part of a “Naples family”.. We felt so close and warm toward the gentleman that was taking care of us,that we brought him a gelato after our dinner, and had a heartfelt conversation with him about family and life.( I can’t remember his name, but he was working the desk at 9;30pm on tuesday ,sept 2… He really was the nicest of men . He had incredible people skills, and really really genuine caring in his heart.
2025-09-04
Ringraziamento speciale a Vincenzo della reception ! Una spanna sopra tutti gli altri !!! Dece fare scuola a tutti
2025-09-04
Your team’s commitment to excellent service made my stay both enjoyable and memorable. Please convey my gratitude to all staff members who contributed to this experience. I will be sure to recommend the hotel to colleagues, friends, and family, and I look forward to returning in the future.
2025-09-04
Generally, your hotel and staff were excellent. Thank you.
2025-09-01
We had a great stay in your beautiful hotel, many thanks!!
2025-08-31
Beautiful hotel with professional staff
2025-08-31
ottima accoglienza alla reception e durante tutto il soggiorno , mi fa piacere il signor Vincenzo ma non solo e anche il personale della sala colazioni
2025-08-31
Buonasera , il personale è certamente cortese ed accogliente degno di un albergo cosi maestoso e bello . Siamo stati subito messi a nostro agio io e mio marito appena arrivati . Niente da dire e super soddisfatti .
2025-08-30
Great stay
2025-08-30
L’accoglienza di Giovanni e di tutto lo staff in Reception è sempre straordinaria! Se penso a Napoli, penso al Santa Lucia
2025-08-29
Giovanni is the best as well as many other staff members ! Francesca, Dario, Vincenzo and Martina are helpful and friendly ! Marialena at breakfast is amazing. !!!
2025-08-28
Our staff were incredible in every department and were a joy to be around
2025-08-27
Altogether a very nice hotel with friendly and helpful staff. Please accept our thanks for a great stay
2025-08-26
Thank You for all of your assistance during our stay!
2025-08-26
Accueil chaleureux et souriant …mention spéciale pour le sourire et la gentillesse de mario !
2025-08-26
Beautiful hotel, perfect location and fantastic service!
2025-08-26
We are thanks to Francesca, Giovanni, Vincenzo and Carla We are thanks to Marilena who alwata does her best at our breakfast and Mario who welcomes us
2025-08-26
Grazie Mille
2025-08-25
Everyone was friendly and nice
2025-08-25
Among other plusses, I was VERY appreciative of the fact that we could check in upon arrival as I was exhausted after a long flight & made to feel very welcome! Grazie Mille!
2025-08-24
Merci de nous avoir surclasser avec une très belle chambre vue mer et un jacuzzi !
2025-08-23
Very good gym- good range of weights.
2025-08-21
It was a wonderful stay at your beautiful hotel, I hope to be back one day in the future.
2025-08-21
The hotel facilities, room size and bathroom were really lovely. The team were all really friendly and helpful and made our stay really enjoyable.
2025-08-21
Merci pour votre communication au lobby.
2025-08-21
Thank you for making our Italy vacation a most memorable one!
2025-08-19
Everyone at the front desk was extremely helpful and polite!!!
2025-08-18
Desideriamo inoltre ringraziare tutte le persone con cui siamo stati in contatto – ad eccezione della persona alla reception la sera del 16 agosto – in particolare il personale della reception, Mario il facchino, molto professionale, e la signora della colazione, per la loro cortesia e disponibilità.
2025-08-18
Merci beaucoup pour notre séjour…et surtout à Mario
2025-08-18
Great experience, thank you for everything. View was fantastic!)
2025-08-17
Thank you for the lovely service and for the gift of a bottle of red wine upon arrival
2025-08-17
Thank you for the wine
2025-08-13
Excellent service, great hotel. Great location. Shout out to the Front Office Team for providing us an excellent cab driver to Pompeii.
2025-08-12
Nice clean place. Friendly staff , food was great at dinner in your restaurant. Thanks Randy
2025-08-09
Gracias por todos los buenos momentos pasados en la estadía
2025-08-09
Grazie per l'accoglienza e per la cortesia del personale, in particolar modo le signore che fanno servizio nelle camere, sempre molto gentili e sorridenti e cortese
2025-08-09
hi marco, we really enjoyed our stay. loved naples. thanks for letting us keep our luggage there on the final day. all the best, stewart ps guitar needs 2 new strings!
2025-08-07
Thank you for making our stay in Naples very enjoyable. The location was perfect and the service very good. While it is unlikely that I will return to Naples, I will certainly recommend your hotel to travelers who might be going.
2025-08-04
The staff was great, thank you!
2025-08-04
We enjoyed our stay but it was very short. One evening. Wish we could have stayed longer
2025-08-04
Your front desk people were terrific! Very responsive and helpful
2025-08-03
Très bonne réception à l’arrivée Équipes salle petit déjeuner très sympathique ainsi que service en chambre Bagagistes rapides Globalement très bonnes équipes motivées
2025-08-03
Estuve 4 días y contenta. Todo el personal muy atento, la Srita. Del restaurante muy atenta y servicial. En general es muy bueno el hotel y lo recomiendo
2025-08-01
Thank you for being very kind, patience and understanding for my little grandkids. We all are very thankful for all the service you provide. Cleaning ladies are so great, breakfast team are excellent and all people in the service desk are very friendly and so helpful. We are so thankful to the man who was taking care of our luggage’s ( they were very heavyweights) but they were helping politely and with a smile. What a great and excellent service we got from your team. Thank you all!!!
2025-07-31
The breakfast staff was courteous and the desk staff offered useful tips and was very helpful in answering our questions.
2025-07-31
Thank you for the best room service. Very clean
2025-07-31
Thank you for the friendly and attentive service
2025-07-31
It is a beautiful, renovated hotel in a safe area of the town by the water with quite number of restaurants.
2025-07-29
Au personnel. Merci pour l'accueil
2025-07-29
Thank you for your help in all things.
2025-07-26
Grazie,torno a fine sett/ ott
2025-07-26
Accglienza gentilezza e simpatia
2025-07-27
Everyone we interacted with during our stay was professional, kind, and helpful
2025-07-23
Thank you
2025-07-23
Overall a very pleasant stay with friendly efficient service.
2025-07-23
Thank you for for great experience
2025-07-22
Thank you for a wonderful stay in Napoli
2025-07-21
Thank you for a wonderful day.
2025-07-17
Enjoyed my stay great location Helpful in taking me for another night do to united screw up
2025-07-16
Very nice stay at a beautiful property.
2025-07-16
The staff was unfailingly pleasant and helpful
2025-07-16
Staff is wonderful
2025-07-15
Thank you to all the staff. Very professional and always helpful.
2025-07-14
Thank you for making us feel so welcome. Your staff provided excellent recommendations for restaurants.
2025-07-13
Everyone was absolutely wonderful. Thank you for the fantastic stay!
2025-07-13
Excellent hotel. Wonder staff. Would highly recommend to others
2025-07-12
Thank you to house keeping for laundering my night dress so quickly!! Greatly appreciated!
2025-07-12
The hotel was amazing with the breakfast! The breakfast is delicious!
2025-07-12
Great stay! Very helpful staff
2025-07-10
Grazie davvero per tutto
2025-07-09
personale disponibile e gentile
2025-07-09
Wonderful service top to bottom beautiful hotel, beautiful setting. Would definitely suggest to other people and would love to come back.
2025-07-07
Comme souhaité nous avons eu la chambre au5e etage.
2025-07-07
Thank you for the upgrade overlooking the ocean. That made us want to come back to see that view again
2025-07-05
Personnel très disponible qui nous a donné de son temps pour nous aider notamment pour louer une voiture Merci à vous
2025-07-04
The staff were very friendly and eager to help.
2025-07-04
Ottima struttura e personale professionale e capace. Rapidi nella risoluzione inconvenienti.
2025-07-04
Gentili e disponibili. Professionalmente impeccabili
2025-07-02
Gusto y elegancia en las instalaciones Excelente propuesta en el restaurante
2025-07-01
We travel with Paulo Carmen's group. We were only at your hotel for 1 night on this trip (we were there several nights last year). It's a beautiful hotel. We love it. We will visit again. Thank you.
2025-06-29
Friendly and accommodating staff Excellent location
2025-06-29
grazie per l'accoglienza, la gentilezza e l'attenzione ricevute.
2025-06-28
Felicitaciones a todo el personal que trabaja al Santa Lucía, todos muy lindos y detallistas.
2025-06-28
You are always the best!!!
2025-06-28
You are all fabulous
2025-06-28
Il soggiorno presso la vostra struttura ha reso perfetto il weekend in una città già meravigliosa di per sé. Grazie per la vostra accoglienza, gentilezza, cura dei dettagli e professionalità.
2025-06-27
Anche se è stato per lavoro, il soggiorno è stato perfetto, cortesia ed ospitalità sono state sempre presenti ad iniziare dall'arrivo quando ci ha dato il benvenuto assegnazione di una camera con una splendida vista sul mare. Consiglio l'esperienza di un pranzo o di una cena nel ristorante dell'albergo dove, nonostante le modeste dimensioni della sala, la qualità dei cibi proposti è assolutamente da non perdere.
2025-06-27
Grazie a presto
2025-06-27
Nous vous remercions de ne pas avoir facture notre derniere nuit. Nous avons beaucoup apprecie l'accueil du personnel de l'hotel.
2025-06-24
We would like to thank the staff for a truly wonderful stay. Especially for the cake my wife received on her birthday, a very nice surprise.
2025-06-23
Grazie mille per l’assistenza e l’ accoglienza
2025-06-23
Ottimo servizio e gestione inappuntabile del cliente
2025-06-23
Thank you for a wonderful stay
2025-06-22
Personale professionale e gentile
2025-06-21
Excellent hotel. Absolutely beautiful.
2025-06-19
Thanks to all staff members
2025-06-19
La señora de la limoieza encantadora, en geberal todo el personal
2025-06-19
This was one of the most beautiful hotels we have ever stayed at. And the value for the money was exceptional.
2025-06-19
Thank you to the front staff- our room wasn’t ready because we checked in early, but my daughter was ill and needed to rest so they found a room for us so we didn’t have to wait. So grateful and they even sent up a bottle of water for her. Thank you
2025-06-18
Had an amazing stay!!!
2025-06-17
Tutto il personale gentile, premuroso e molto professionale
2025-06-16
Buone le stance buono il servizio
2025-06-16
The staff in all departments were extremely helpful
2025-06-16
Merci pour notre agréable séjour
2025-06-16
All fine!
2025-06-16
Grazie mille alla Sign. Alba per tutto
2025-06-16
All and all our stay was fine. Perhaps average, but the shortcomings mentioned above prevented our stay from being exceptional, which I think hotels of your caliber should strive for. I think more focus on customer satisfaction would be recommended with paying attention to details being of utmost importance. When we arrived, there were four people behind the front desk yet they could not break a €50 Bill into smaller euros. Ridiculous. The chef was able to make a special dish for our traveling companions, which was great and the ability to do that was truly exceptional. Compliments to the chef! No coffee in the morning as we departed at 6:00 AM or no Nespresso machine in room for a hotel striving to be in the top echelon is inexcusable.
2025-06-15
The reception staff on our arrival were very helpful and friendly
2025-06-15
We had a lovely 1 night stay at the Grand Hotel Santa Lucia
2025-06-13
A beautiful hotel.
2025-06-12
Tutto lo staff è sempre impeccabile
2025-06-12
The team at the front desk we’re outstanding They were most helpful in making arrangements for events and tours
2025-06-12
Servizio sempre positivo professionale
2025-06-11
The gentleman in reception who speaks French very very helpful
2025-06-11
Many thanks for comfotable informed and relaxed stay
2025-06-11
A Giovanni, che mi ha offerto un upgrade. Io sono abituale del vicino Excelsior ma la qualità del vostro servizio l’ho trovata migliore.
2025-06-11
Thanks
2025-06-10
Thank you for the upgraded room. Thank you for the hospitality.
2025-06-09
The check in process was so amazing. Everyone was so kind so helpful.
2025-06-09
Wonderful prompt reception and help with rooms and luggage.
2025-06-08
Bravo pour les compétences du responsable de la réception toujours prêt à nous faciliter notre séjour et nous soulignons son sens de l'humour et ses efforts importants pour s'adresser en français, étant de Belgique.
2025-06-07
Very accommodating staff especially at breakfast. Wonderful people!
2025-06-07
Le personnels au restaurant " petit dejeuner" + l'acceuil > parfait.
2025-06-07
camere pulite, personale per la colazione molto cortese, receptionist professionale e veloce
2025-06-04
Wonderful reception upon arrival & loved the assistance from bell men
2025-06-04
Thank you for another beautiful stay!
2025-06-04
I write a TripAdvisor review already stating that our stay with you was outstanding! Thank you so very much!
2025-06-04
The reception was very helpful
2025-06-04
Grazie veramente!!!! 2 giorni meravigliosi Nadia spero tanto di tornare presto
2025-06-03
In general the staff was very courteous and helpful.
2025-06-02
The hotel staff was friendly, helpful and hardworking. Every interaction I had was positive. Breakfast was wonderful, the front desk was so kind and the room was beautifully maintained and clean.
2025-06-02
Professional staff
2025-06-02
Great stay, thank you!
2025-06-01
Front desk staff was very friendly and helpful.
2025-06-01
Complimenti per l’alta professionalità e la cortese disponibilità di tutto il personale. Un caloroso ringraziamento alla dottoressa Barbara Testa.
2025-06-01
Vielen Dank!
2025-06-01
estremamente gentili e pronti a rispondere ad eventuali richieste
2025-05-31
Tutto perfetto Sapete come trattare i clienti
2025-05-30
Breakfast staff were superb. Housekeeper was great.
2025-05-30
Everyone was terrific and very friendly
2025-05-30
C’était parfait
2025-05-30
Fantastic breakfast and breakfast staff. The best of the best. Gracious, hospitable, good service. It was a pleasure to come for breakfast every morning. With the exception of the complaint about my husband's lost vest, the desk staff was lovely and very helpful. I had the need for help in clarifying my medicine needs at the pharmacy. I have some Italian but not enough and the pharmacist gave me the wrong medicine. The desk discovered the correct words in Italian for what I needed, called the pharmacist to clarify, wrote a note in Italian, sent the bell gentleman to assure that things worked out. I felt very well taken care of. Thank you. Later that day I went to the bar and the maitre'di brought me everything I needed for a cold:hot pea soup, hot tea, fresh squeezed orange juice.
2025-05-30
Complimenti
2025-05-30
We really like your hotel, the people who works there are very nice and helpful. We had such a wonderful experience staying in your hotel. Location is perfect
2025-05-29
Merci pour la gentillesse de la femme de chambre qui en plus a toujours parfaitement entretenu la chambre. Merci aussi à l'accueil au petit déjeuner.
2025-05-29
Les agradecemos enormemente que nos proporcionaran una habitación con balcón y unas maravillosas vistas.
2025-05-29
Thank you for helping us get a ride to the airport since there was a taxi strike.
2025-05-28
The staff is amazing. Everyone is so nice. They went above and beyond to make our stay memorable!!
2025-05-28
Thanks for changing our room once our television was not working in the original room
2025-05-28
You have a wonderfully courteous staff. The breakfast food and staff were outstanding. Grazie' and Bravo!
2025-05-28
You’re the best
2025-05-27
Beautiful and all staff were super helpful and very nice. Loved staying there
2025-05-26
l’entretien de la chambre était parfait
2025-05-26
Es war ein perfekter Aufenthalt bei ihnen.
2025-05-26
To the reception team Vincenzo Giovanni Francesca e gli altri Sevizio eccellente con grande gentilezza e passione
2025-05-25
Complimenti a tutti, ed infiniti ringraziamenti per il vs supporto e la vs disponibilità! La signora della colazione (non ricordo il nome, chiedo venia) è fantastica: siete fortunati ad averla nel vostro staff. Grazie a tutti
2025-05-25
Thank you for accommodating our additional day
2025-05-23
Lob
2025-05-23
Very helpful with any concerns/ language barriers.
2025-05-22
The housekeeper was friendly and personable.
2025-05-21
persone disponibile e gentilissimo
2025-05-21
Staff extremely friendly, helpful and engaging. We enjoyed our stay very much indeed.
2025-05-21
The hotel is beautiful, staff were friendly and we enjoyed our stay.
2025-05-21
Grazie sempre alla grande famiglia del Grand Hotel Santa Lucia tutta. Specie alla sua Gentilissima Direttrice Alba ed a tutti voi.
2025-05-20
The staff at the reception/ concierge and housekeeping was excellent
2025-05-20
Gentili e disponibili al cambio di stanza. Complimenti!
2025-05-19
Thank you!
2025-05-19
Marina at the front desk was extremely helpful from the moment we checked in until we left. I had an issue with an indepenent tour guide which Marina assisted me with since she speaks Italian. She also appeared to work everyday. She is a true asset to your company.
2025-05-18
All of the staff were wonderful, very professional, and accommodating to all of our requests.
2025-05-17
You have some excellent staff. In particular I wish to note maid Livia and Vincenzo at the front desk. But the breakfast team is also excellent, as are others with whom I interacted.
2025-05-17
Everything was great
2025-05-17
Everyone in your reception, valet, porter & breakfast wait staff were phenomenal!
2025-05-17
Thank you for a fantastic stay.
2025-05-17
Breakfast staff is very nice
2025-05-17
tutto perfetto
2025-05-17
La dame qui supervise le déjeuner est très bonne. Nous avons bien apprécié son efficacité. SVP la féliciter et remercier
2025-05-16
Beautiful hotel with exceptional staff
2025-05-16
Personal an der Rezeption sehr freundlich!
2025-05-16
I ragazzi al servizio colazioni sono stati molto cortesi e molto preparati
2025-05-16
Personale al ceck in molto gentile. Piccolo upgrade molto graditi
2025-05-16
Frühstück Mitarbeiter sehr freundlich
2025-05-15
Thank you for offering suggestions for dinners and directions. Well staffed with knowledgeable people that also speak English :)
2025-05-15
Wonderful staff. Good recommendations. Very friendly and accessible.
2025-05-14
Wonderful stay, wish it was longer
2025-05-13
Thank you for a wonderful experience.
2025-05-13
Staff very professional and courteous
2025-05-13
Friendly & helpful service
2025-05-13
Thank you for helping us navigate to the island of ischia. Carla was so helpful in getting us acquainted with your city.
2025-05-13
Top notch service and facilities! Thank you!,
2025-05-12
reception e camerieri cordiali e disponibili
2025-05-12
Beautiful hotel ! Thank you for the water and little pastries in the room it was much appreciated because we had to leave for the airport before breakfast
2025-05-12
Tutto molto bene torneremo sicuramente
2025-05-11
tout était parfait
2025-05-11
Everything was quite nice and very properly handled. We had an early morning check out and our needs were met
2025-05-10
My wife said, when she saw the room, "This is the poshest hotel I've ever been in." (It isn't: so you exceeded high expectations!)
2025-05-10
Per la vs organizzazione, gentilezza, disponibilità… ecc
2025-05-10
Grazie per avere prontamente risolto il problema di funzionamento della serratura della camera.
2025-05-09
Lovely staff
2025-05-08
This was an excellent hotel. It is beautifully located, clean and well maintained with gracious and friendly staff. Our room was spacious with a gorgeous view of the Bay of Naples. Breakfast was superb.
2025-05-08
Sono stata molto bene, tutti molto efficienti
2025-05-06
Thanks for a great experience at your Hotel.
2025-05-06
Everything about my time at Santa Lucia was ideal. The staff was very friendly and helpful. The location near water is beautiful. My room was clean, quiet and had a partial sea view as requested.
2025-05-05
Very courteous for our 4 AM wake up and need for cab.
2025-05-05
The view from our balcony was spectacular. Sadly we only stayed one night but next time we’re in naples we will stay here again.
2025-05-05
All persons at the front desk.
2025-05-04
Superb greeting by reception upon arrival and always friendly and incredibly helpful with an questions or queries. Our room was cleaned really well and the cleaning staff we very friendly. Breakfast staff were again, very friendly helpful and explained how breakfast works. One lady stood out, with dark hair, she was superb. Remembered my lemon tea ever morning. Incredibly helpful and always had a smile.
2025-05-04
Thank yoy
2025-05-04
Beautiful place, staff excellent, kindness appreciated.
2025-05-03
Complimenti per la cortesia e la gentilezza di tutto il personale; camera e bagni sempre ben puliti.
2025-05-03
ringrazio per sconto ricevuto causa non funzionamento wifi in camera
2025-05-03
personale sempre disponibile e gentile, in particolare alle colazioni
2025-05-03
Grazie per averci fatto uno sconto per Wi-Fi non funzionante in camera !
2025-05-02
Thanks for the great services, excellent conditions, cleanliness and friendly staff !
2025-05-01
Lovely friendly breakfast room staff
2025-05-01
We thoroughly enjoyed our stay, your team all is excellent and welcoming.
2025-05-01
Thank you for your service
2025-05-01
The staff was very helpful and friendly with recommendations with restaurants and places to visit and all our needs Thank you!
2025-04-29
THE SAINT LUCIA IS VERY CHARMING. ITS LOCATION, TO A FIRST-TIME VISITOR, WAS MORE THEN WE COULD HOPE FOR. THE CONDITION OF THE ROOM WAS EXCELLENT. THE HOUSEKEEPING SERVICE WAS EXCELLENT.
2025-04-29
Thank you for a pleasant and comfortable one night stay!
2025-04-29
The front desk was very helpful with excellent suggestions for a range of dining experiences - everything from highly rated restaurants to eat on the street pizza.
2025-04-29
Alles perfekt! Komme gerne wieder.
2025-04-28
Many thanks to all. You made our stay very nice!
2025-04-27
It's our pleasure
2025-04-27
The staff were excellent. Helpful and engaging.
2025-04-27
Service an der Rezeption war ausgezeichnet, effizient sehr hilfreich und schnell
2025-04-26
Excelente hotel en todos los aspectos.
2025-04-26
Thank you for the lovely room and breakfasts in your beautiful hotel which was booked by Academy Tours.
2025-04-26
Mein Aufenthalt war wunderbar.
2025-04-26
Reception ottima
2025-04-26
Friendly and helpful
2025-04-24
Thank you for your help on early check in
2025-04-24
Ringrazio il personale sempre gentile sorridente e disponibile
2025-04-22
All of the staff were polite, friendly and experienced.
2025-04-22
Very prompt attention to matters that needed attending (minor). Most pleasant and committed staff who service the rooms, and in the dining area (breakfast staff excellent). Signora Livia who serviced our room was excellent.
2025-04-21
Very kind personal,
2025-04-21
bEDANKT VOOR DE FRIENDELIJKHEID
2025-04-21
Loved the people, the suggestions and the dog Emma!
2025-04-20
Una gran amabilidad por parte de todo el mundo, especialmente gracias al Sig. Vicenso por cuidarnos tanto.
2025-04-19
The front desk and the women in the breakfast area were very nice and always greeted us with a smile and willing to be of service. Thank you!
2025-04-18
Cura su tutto
2025-04-18
Bella struttura, pulita, con attenzione ai dettagli!
2025-04-17
Agradezco la atención de la manager Mónica Vespoli pero quiero hacer mención especial por la magnífica atención recibida por Natalie Amitrabo. Su eficiencia y amabilidad nos ayudó a superar un problema al haber olvidado un sobre en la caja de seguridad. En general desde que llegamos fue factor clave para estar muy contentos en el hotel. Es magnífico poder agradecer por este medio su gran disponibilidad. Recomendaré ampliamente al Hotel. Los felicito por contar con este tipo de personas laborando con Ustedes.
2025-04-17
thanks especially to the breakfast servers and the maids
2025-04-16
Bravo
2025-04-14
Thank you for being very accommodating
2025-04-14
wonderful location and service. I would like to stay here again
2025-04-14
The cleaning ladies; front desk personnel ,engineer, and wait staff
2025-04-13
Muchas gracias por su atención y excelente servicio
2025-04-13
Die Damen im Frühstücksbereich waren sehr nett und aufmerksam. Die Damen und Herren an der Rezeption waren sehr professionell.
2025-04-12
Todo muy bien
2025-04-10
The front desk and housekeeping staff were professional, friendly and very helpful.
2025-04-07
Eccellenti e cortesi
2025-04-06
Great reception /service
2025-04-06
Très agréable séjour Emplacement exceptionnel et magnifique chambre avec vue mer Le personnel est a l’écoute et très chaleureux Bons conseils Je recommande à 100%!
2025-04-05
Vorrei tanto ringraziarvi per l’accoglienza e la possibilità di entrare in camera molto prima dell’orario di check in - viaggio spesso nel mondo per lavoro - la vostra gentilezza è unica - grazie
2025-04-04
Breakfast lady in charge of the buffet was excellent & proud of her area
2025-04-04
Staff was courteous and professional.
2025-04-03
All staff are wonderful, especially housekeepers and bar.
2025-04-02
Tutto bene
2025-04-01
Excelente
2025-04-01
Loved our stay!
2025-04-01
Complimenti per l’accoglienza: lo staff è sempre molto gentile e disponibile.
2025-03-31
Merci pour votre accueil
2025-03-31
thankyou for a wonderful stay in a beautiful hotel your staff were friendly and helpful
2025-03-31
Thank you for a very comfortable stay. All your staff are very friendly and polite and their English is excellent , unlike my Italian !
2025-03-31
Thanks to all the staff
2025-03-31
Die Freundlichkeit und Professionalität aller Mitarbeiter im Hotel ist sehr lobenswert.
2025-03-31
Thank you for supporting me with lost luggage
2025-03-27
Wir behalten den Aufenthalt in guter Erinnerung
2025-03-25
Everyone was most pleasant and helpful.
2025-03-25
Excellent hotel with warm and friendly staff ready to meet your patrons' needs.
2025-03-25
I was a guest at your lovely hotel from March 19, 2025 through Saturday, March 22. I was a member of the Grand Tour Group from the United Stares. During my stay, I took a fall and injured my wrist. The staff at Santa Lucia was immediately helpful in finding me a doctor to come to my hotel room. The bar staff was cooperative providing my friends with an ice bucket for my sprained wrist. II appreciate the effort of the staff. If coming back to Naples, I would stay in your hotel again. The food and service were excellent beyond was warm and welcoming. Thank you Marguerite Owens
2025-03-25
Only that we were very happy with your hotel and the staff and will be delighted to choose you again in the future.
2025-03-24
Siete stati tutti molto accorti e gentili Grazie
2025-03-23
Ringrazio per la cortesia e gentilezza tutto lo staff complimenti
2025-03-22
very nice and friendly
2025-03-21
excellent staff at breakfast friendly service in the bar and restaurant very clean comfortable bedrooms
2025-03-20
Ottimo soggiorno
2025-03-20
The concierge and the bar were very generous and helpful when a member of our group (The Grand Tour/WBJC-FM) fell and hurt her arm. We asked the concierge where we could get some ice for her arm, and he immediately sent us to the bar. The barman gave us a large container of ice and we took it the injured woman's room. The ice reduced the swelling and promoted healing. Thank you for this.
2025-03-19
Personale disponibile e attento a soddisfare ogni esigenza dei clienti
2025-03-19
Gentili
2025-03-19
Sehr freundlich
2025-03-19
Stanza molto spaziosa e confortevole
2025-03-19
A special thank you to the breakfast crew, very friendly and helpful. The front desk personnel were also very kind and helpful. I enjoyed saying hello to Emma! I wish my Italian was better, but I will study hard before our next visit.
2025-03-19
IL PERSONALE DELLA PRIMA COLAZIONE E' MOLTO DISPONIBILE E GENTILE... si comincia bene al giornata!
2025-03-19
Gentilezza receptionists
2025-03-19
Ottimi come sempre, terzo o quarto soggiorno. Tornerò e torneremo a soggiornare lì con l'Azienda
2025-03-12
Raffinatezza, esclusività. L'eleganza è fatta di piccole cose
2025-03-12
Ottima struttura per accoglienza e disponibilità
2025-03-09
We had an issue with our first room assigned as there was a plumbing issue. The staff did help with a room switch.
2025-03-09
Complimenti per tutto! Dalla bellezza della struttura alla perfetta pulizia delle camere
2025-03-09
Struttura bellissima molto elegante ed accogliente Personale molto gentile e professionale
2025-03-05
Ringraziamo per l'ospitalità il proprietario con la sua splendida Emma! E tutto lo staff, davvero gentilissimi e professionali
2025-03-05
Thank you for a perfect stay!! Thank you to the wonderful woman who was in the breakfast room. Marianna?? Not sure how to spell her name. She was so nice!!!
2025-03-04
Grazie a tutti 🖤💙
2025-03-04
Accoglienti, gentili. Il personale della prima colazione di livello eccellente per disponibilità, simpatia e professionalità.
2025-03-04
Grazie for the welcoming
2025-03-03
Ottima accoglienza e buon servizio per la prima colazione
2025-03-01
Frequento da anni la struttura ,mai un errore Complimenti
2025-03-01
Great staff!!!
2025-03-01
Tutti molto gentili, competenti e sorridenti. Molto bravi!
2025-02-27
Sono una giornalista rai vengo sempre per lavoro, purtroppo, nonostante le stanze in convenzione cercate sempre di darmi la soluzione migliore. Grazie
2025-02-27
Già trasmessi il giorno del check out direttamente allo staff
2025-02-26
Complimenti per la struttura molto curata e pulita , ottimo il servizio del personale dalla reception ai camerieri nelle sale ! Molto utili e di buona qualità i necessaire che erano in bagno ,camere spaziose e ben arredate . Esperienza da ripetere .
2025-02-26
Grazie, tutto perfetto
2025-02-26
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2025-02-25
Mille merci pour ce séjour ! L’équipe à la réception est aux petits soins surtout Dorio ! Merci
2025-02-23
Complimenti per l’accoglienza
2025-02-23
Very service-oriented.
2025-02-21
Thanks for accepting a parcel on my behalf that was sent from Assisi to await my arrival.
2025-02-20
Grazie per la vostra cortesia e professionalità
2025-02-20
Thank you for the services you offered during our stay
2025-02-20
Sogiorno stupendo al vostro albergo nella inigualabile Napoli! Grazie di cuore. Ci vediamo presto ( Daniela e Franco, gli argentini)
2025-02-19
Ottimo hotel una bellissima suite n. 506, bellissima palestra, personale molto professionale e gentilissimo e disponibile per ogni richiesta. Consiglio questo hotel per chi vuole trascorrere qualche giorno di pieno relax a Napoli.
2025-02-15
It was our first time visiting Italy and of all the places throughout the country we have stayed, this was my favorite. The hotel itself self is beautiful and in a perfect location and the staff and management were amazing and incredibly friendly.
2025-02-18
Grazie bravi
2025-02-13
Ringrazio tutto lo staff x la loro disponibilita’ e gentilezza , grazie
2025-02-10
gentilssimi nota di merito alla cameriera in sala colazioni
2025-02-08
Grazie per il soggiorno 5 Stars
2025-02-08
Thanks for the hospitality and the care you took all over our stay
2025-02-05
Grazie per la vostra tradizionale e proverbiale ospitalità
2025-02-03
complimenti alle signore delle pulizie camere per la perfezione!!
2025-02-02
All the staff were helpful and friendly, particularly over breakfast
2025-02-02
Thank you to all the staff. Especially Mariela in dining room, Vicenzo, Alessio, Giovanni. And for giving me a risotto before the kitchen/dining room opened - I was very very hungry and it was THE BEST risotto I have ever had. Please thank the kind waiter whose name I did not get,. Room 410
2025-02-02
Very Efficient and helpful and friendly staff
2025-02-02
I thought that all staff were helpful and efficient, and the lady who looked after us at breakfast provided excellent service.
2025-02-02
The lady server in the restaurant was always so pleasant and remembered our coffee order after the first day. She was efficient and professional and friendly
2025-02-01
da tutti i membri del personale che sono indistintamente servizievoli, gentili e professionali, si desume che la direzione è molto attenta a questi aspetti e che allo stesso tempo vige un'atmosfera positiva e rilassata di rispetto reciproco, un bell'ambiente di lavoro che viene trasmesso ai clienti, complimenti !
2025-01-30
A la acertada decoración donde aúnan con exquisito gusto, pasado y presente de la ciudad.
2025-01-30
Muchas gracias Hotel bien situado y buen servicio
2025-01-30
Ringraziamenti a Giovanni e allo staff del bar
2025-01-30
Agradecimiento a la persona que se encargó de la cafetería el día 28 de febrero por la noche. Se iba ya para casa, pedí un vaso de leche caliente y volvió a abrirla para dármelo. Mi agradecimiento más profundo para él.
2025-01-29
sakuti e ringraziamenti a Giovanni e l'Equipe del Bar e Ristorante
2025-01-27
Reception Conciegie e pulizie di primordine
2025-01-27
Thankyou for your great service .
2025-01-26
E' stata una piacevole sorpresa l'upgrade e lo spumante in camera (anche se non l'abbiamo bevuto!)
2025-01-26
Complimenti per la location e per la cortesia del personale
2025-01-25
Glad to meet Christopher! He was lovely.
2025-01-25
Tutto assolutamente perfetto.
2025-01-23
We send a huge Thank You to Giovanni and Dario who were both incredibly helpful planning our visit and assisting with our many questions during our visit. The rest of the hotel team were very friendly, highly competent and fun to be with. Everyone treated us incredibly well - we loved our stay in Napoli! Thank you.
2025-01-23
In generale il personale è sempre estremamente gentile .
2025-01-21
tutto bellissimo
2025-01-20
Thank you all for a wonderful stay for our first visit to Naples. We hope to someday stay at the Grand Santa Lucia again.
2025-01-20
Otiimo hotel personale preparato gentilissimo e disponibile per ogni richiesta. Sogiorno ogni qual volta che vengo a Napoli con la mia compagna per lavoro.
2025-01-19
Complimenti , albergo bellissimo e romantico
Ottimo
Soddisfazione globale e informazioni generali
Prenotazione e accoglienza
Aree comuni e servizi
Sistemazione
Colazione e servizi di ristorazione
2026-01-12
Bravi molto molto gentili