Grand Hotel Santa Lucia
Lingua
Grand Hotel Santa Lucia
Lingua2026-04-29
Personale molto gentile
2026-04-27
Exceptional Service from all the staff; Reception, Bar, Porter, Breakfast, Housekeeping.
2026-04-27
La signora della reception di una pazienza e gentilezza molto spontanea e di grande professionalità
2026-04-27
Personale davvero molto professionale ma con gentilezza
2026-04-27
Wonderful day. Always friendly, always helpful and a beautiful room!
2026-04-27
Thanks
2026-04-27
All staff very pleasant and accommodating
2026-04-27
Grazie per la vostra cordialita' e cortesia
2026-04-26
It was am amazing few days - Mario the door man was just simple incredible - esp his hospitality.
2026-04-25
Very friendly and helpful at all times and Lindy printed a document for me.
2026-04-25
Bett und Bad waren top!
2026-04-25
Staff is lovely helpful and funny
2026-04-25
Great staff
2026-04-24
Thank you to all the staff all excellent
2026-04-23
All staff were very kind, helpful, efficient and always ready to help. Thank you all very much. Everywhere was spotlessly clean and smart.
2026-04-23
comfortable room and polite and helpful staff. very happy stay
2026-04-21
The front desk team and those who meet guests at the fort will set the tone of all that goes on in the establishment. Your team did a very good job at making us feel welcome. That same atmosphere was also seen among the breakfast staff and housekeeping. Should we visit Napoli again, we will look you up.
2026-04-21
Staff was very professional.
2026-04-20
Really enjoyed our stay!
2026-04-20
Outstanding service. Had issues with our tea kettle that were resolved quickly. Outstanding breakfast. Lovely rooms.
2026-04-20
La professionalità, l'impegno e la gentilezza dell'intero staff sono encomiabili.
2026-04-20
Thank you for replacing hair dryer
2026-04-19
Siete uno staff di primissimo livello per cortesia, disponibilità ed efficienza
2026-04-19
Thank you to the entire staff for the wonderful and friendly service.,
2026-04-20
The front desk staff was very good as were the valets. Breakfast staff was very good on 17 and 18 April, but not so good on Sunday the 19th. They seemed like they were not sure what they were doing.
2026-04-18
Very pleasant stay
2026-04-17
Un plauso particolare da Giovanni a tutto il personale del ricevimento altamente professionale ed Antonella sempre disponibile nelle prenotazioni
2026-04-17
You are doing a good job which is reflected in how well trained and motivated the staff are.
2026-04-17
All the staff were excellent. The breakfast ladies were so welcoming and happy it made a good start to the day. Special thanks to Giovanni for lost baggage assistance.
2026-04-17
The staff are some of the most friendly and helpful I have ever met. They always had a smile on their faces and went out of their way to help some of the people in our group. I was so impressed!
2026-04-15
To the staff managing the front desk please. They were just wonderful - their English was impeccable, which we so appreciated, and they were so helpful and kind. And to the ladies who catered our breakfast. Just so welcoming and the best cup of cappuccino ever!
2026-04-14
To the chamber maid our room was spotless on our return each day. Sadly complementary water came only on the first night. Front of house staff very helpful and the staff in the breakfast room. Situation of hotel perfect for evening walks
2026-04-14
Great staff, all very helpful and welcoming
2026-04-13
Grazie come sempre
2026-04-13
It was great fun and a lovely place to stay.
2026-04-13
We've particularly enjoyed the staff in the breakfast room as well as housekeeping
2026-04-12
Благодарим за комфортное пребывание.Продолжайте поддерживать сервис на столь же высоком уровне! Успехов и процветания!
2026-04-10
We had a very pleasant stay but we did have a misunderstanding about the time to book a car service, and I did not think that was handled well. They tried to charge us, and when we complained, they didn’t charge us, but we should not have had to complain. they should never have tried to charge us for booking a car service at the incorrect time of day.
2026-04-10
We had a great stay and the staff was great
2026-04-08
Zzzzz
2026-04-06
Wir möchten uns für dien überaus freundlichen Empfang und das sehr nette und zuvorkommende Personal bedanken.
2026-04-06
Ein angenehmer Aufenthalt, unser Badezimmer war für 1 Person ausreichend, aber etwas klein ,Zimmer 507! Schöner Ausblick. Die Dame beim Frühstück war sehr flott u.aufmerksam u. angenehm, sie hatte alles im Griff.
2026-04-06
uno staff eccellente dalla reception al bar sala colazioni
2026-04-06
Very kind service in general.
2026-04-05
Complimenti alla reception e alla colazione. Tutti molto attenti e molto cordiali
2026-04-05
SIAMO STATE BENISSIMO
2026-04-03
Agradecer el trato siempre educado y cercano de todos los empleados, un personal excepcional!
2026-04-03
Personal de recepción amable y cariñoso
2026-04-02
Ho apprezzato molto la discrezione e l’assoluta educazione e disponibilità del vostro personale; sia all’accoglienza, sia in sala e ai piani. Abbiatene cura perché oggi sono la “merce” più rara e preziosa! Grazie mille!
2026-04-02
Accoglienza in reception e problem solver con gentilezza e garbo
2026-04-02
Muy buen hotel
2026-04-01
All staff extremely helpfull and friendly. Very good service of ALL the staff!
2026-03-30
A lovely hotel, great views over the Bay of Naples, convenient for several good restaurants and if we were to return to Naples we would stay with you again.
2026-03-30
We were very satisfied with your personnel. Everybody was very professional, from reception to the bar, restaurant, and breakfast service. We particularly appreciated Mario who helped us with our luggage and Marianna who brought us breakfast.
2026-03-28
Thank you for a most enjoyable visit to you well-positioned hotel.
2026-03-28
thank you for a wonderful stay, if we come to Naples again, we will stay with you again.
2026-03-28
Friendly and efficient staff
2026-03-27
Lo staff è il migliore di Napoli, anzi d'Italia
2026-03-26
Staff molto cordiale e simpatico.
2026-03-26
Thank you to Dario and the entire reception staff for help making our time in Napoli very enjoyable
2026-03-25
Da molti anni la Mia casa a Napoli
2026-03-26
Äußerst freundliches Personal, stets hilfsbereit und alles wird prompt erledigt.
2026-03-25
Vincenzo at the front desk was outstanding.
2026-03-24
Grazie x la fentilezza
2026-03-24
Ich bedanke mich im Namen von The Grand Tour Travel Company für die freundliche, unkomplizierte, kompetente und zuvorkommende Art, mit der unsere Gäste bei Ihnen behandelt wurden. Alle haben sich ausgesprochen wohl gefühlt in Ihrem Haus. Wir freuen uns auf unseren nächsten Aufenthalt bei Ihnen. Andreas Powik Tour Manager The Grand Tour
2026-03-23
Grazie per il fantastico soggiorno
2026-03-23
All the staff were so friendly and helpful, making our stay so enjoyable
2026-03-23
Ho molto apprezzato la disponibilità e la cortesia sia del personale della reception sia anche delle persone addette ai bagagli. Davvero piacevole
2026-03-20
The whole staff was excellent !
2026-03-18
A wonderful stay for our first time in Napoli! We hope to return!
2026-03-16
So far our stay has been wonderful. Everyone is so kind. We are enjoying every bit of our stay
2026-03-16
Voi siete la mia certezza e il luogo che ogni volta check torno mi Sto arrivando! di casa, di raffinata eleganza senza essere mai eccessiva e chiassosa. Accoglienza meravigliosa da parete del personale della sala colazione, reception, portieri e addetti alle camere.
2026-03-16
c'è un'attenzione totale, ma molto discreta per il cliente; tale da far sembrare scontate e naturali tante piccole coccole che uno riceve. si ha veramente difficoltà (poca voglia) di uscire dalla propria camera. è bello sentirsi 'a casa'.
2026-03-16
Ringrazio tutto lo staff per la gentilezza
2026-03-15
What an amazing hotel! The owner, management and staff are top tier people. I felt like I was welcomed by family upon arrival and felt comfortable the entire stay. I can’t wait to return in August.
2026-03-15
Grazie per il bellissimo soggiorno. Il Vs Hotel fa anch'esso parte della memoria storica e affascinante di Napoli. Bravi a tutelarlo e allo stesso tempo adattarlo ai ns tempi
2026-03-15
You made our stay in Napoli wonderful. Next time we come to Napoli we will definitely stay at the Grand Hotel Santa Lucia
2026-03-14
Enjoyed very much the new fitness equipment. Very nice and clean.
2026-03-13
Thank you for a wonderful stay.
2026-03-13
Our reception at check-in was delightful. Everyone was friendly and attentive.
2026-03-12
Bravo pour tout ... on a adoré... maintenant Naples rime avec l’hotel santa lucia
2026-03-10
Sempre gradevole il soggiorno presso la Vostra struttura , sta diventando ormai tradizione per noi.
2026-03-08
1
2026-03-08
Thanks to Rosa for excellent breakfast service, and for the birthday cake she served on Friday
2026-03-05
Thank you all for your warm welcome and assistance.
2026-03-03
Everyone we met was very pleasant, professional and helpful.
2026-03-03
Thanks very much. We had a great stay and everyone was lovely to us.
2026-03-03
We had a wonderful stay, thank you. Every member of your team, without exception, welcomed us as though we were long lost friends, and were focused on ensuring our stay was as perfect as it could possibly be. Thank you to your entire team. This was our second stay with you, and we highly recommend the Grand Hotel Santa Lucia.
2026-03-03
We had a lovely stay, excellent staff. Sorry we drank all your Madri on our first night🤣
2026-03-01
Sono stati tutti molto cortesia e gradevoli. Grazie
2026-03-01
Signorilità, accoglienza, disponibilità, cortesia e buonumore di tutto lo staff, in particolare modo gli addetti a bar/ cucina, colazioni.
2026-02-28
We enjoyed our stay with you very much - thank you!
2026-02-28
Breakfast staff very pleasant, courteous and always smiling, thanks to Denise.
2026-02-28
Thank you for a great stay!
2026-02-28
Grazie è sempre un piacere passare qualche giorno da voi
2026-02-27
Non è la prima volta ed è sempre un piacere
2026-02-27
Ringrazio per il servizio e gentilezza
2026-02-24
Nos ayudaron con con la valija que se nos había trabado la combinación. Muchas gracias, hermoso hotel y atención del personal
2026-02-23
Il Santa Lucia riesce a coniugare il giusto livello di "lusso" con un'atmosfera di semplicità e calorosa - senza essere troppo confidenziale - accoglienza. Eccellente il servizio garage/car valet, ad un giusto prezzo. Squisita anche la cortesia/disponibilità di tutto, proprio tutto, il personale. Dopo anni di frequentazione per lavoro e per turismo del sempre ottimo "Vesuvio" , non ho dubbi sul fatto che anche per il futuro i miei soggiorni a Napoli saranno al "Santa Lucia", il cui rapporto prezzo/qualità è, a mio giudizio, semplicemente imbattibile.
2026-02-21
Wonderful rooms and great room service
2026-02-21
Grazie
2026-02-21
Gracias, y muy adorable el caniche
2026-02-20
Miglior hotel di Napoli
2026-02-19
Volevo ringraziare perchè molto gentilmente avete tenuto la vettura di un nostro ospite durante la cena senza addebito.
2026-02-18
All of the management and staff were pleasant, helpful and accommodating. We very much appreciate their assistance in making this an enjoyable trip!
2026-02-16
Bravo pour la qualité de la chambre , et à la qualité du petit déjeuner ( excellente et rare dans un hôtel en Italie)
2026-02-17
Great service!
2026-02-15
You reception staff were very accommodating and helpful
2026-02-14
Grazie per tutto...pioggia esclusa (!!) ma questo non è colpa vostra
2026-02-13
Lovely stay. Friendly. Comfortable. Quiet.
2026-02-13
Excellent service and kindness upon our arrival and very good doorman service with the suitcases and with parking the car. And a special thank you to the lady serving breakfast (small - brunette); she was extremely kind and helpful. Her service was impeccable. Thank you.
2026-02-12
Accoglienza ottima
2026-02-12
Ringrazio la gentilezza della cameriera.
2026-02-12
Tutti gentilissimi, complimenti!!!!
2026-02-11
Sempre di classe, storico staff eccezionale
2026-02-09
Everything was beautiful! Very high quality service. Room was gorgeous. I enjoyed the view. Linen/ bedding was excellent quality.
2026-02-09
Staff were generally friendly and helpful especially the senior lady serving breakfast.
2026-02-09
Your staff was very ingratiating
2026-02-09
Grazie mille
2026-02-09
Thank you very much. Especially the cleaning ladies and the breakfast ladies
2026-02-09
Thank you to the breakfast waitresses and the cleaning ladies
2026-02-09
all staff especially the reception and the guys in the lobby were incredibly polite.
2026-02-09
A lovely stay
2026-02-09
Sono in frequent client di Hyatt Dorchester Mandarin . La qualità del servizio che offrite al Santa Lucia è ineguagliabile! Non ho parole ! Vincenzo Trani
2026-02-07
Ricevimento, pulizia, ristorante ma soprattutto le signore della colazione che sono il buon giorno
2026-02-03
really nice and accommodating service at the reception. very good breakfast.
2026-02-02
Complimenti per la professionalità e la gentilezza e per averci fatto sentire a casa nostra.
2026-02-01
Thank you for a wonderful stay, we enjoyed our time with you.
2026-01-31
The staff, without exception, were helpful, professional, friendly and made our stay particularly pleasurable.
2026-01-30
Gracias y felicidades
2026-01-30
Grazie sempre per il calore
2026-01-29
Thank you for sorting out issues with our guests' check-in quickly and efficiently
2026-01-28
Loved our stay Staff very pleasant Rooms clean Great crew in the bar
2026-01-26
Grazie per la gentile accoglienza al check-in.
2026-01-25
SOGGIORNO BELLISSIMO ED ESPERIENZA CHE CONTIAMO DI POTER RIPETERE COSTANTEMENTE
2026-01-25
Ringrazio molto la direzione e tutti i dipendenti. Ho ricevuto un'ottima accoglienza specialmente per avermi riservato un dolce in camera, al mio arrivo, per il mio compleanno. Sono stata benissimo nella camera numero 310 che chiederò di riservarmi ogni volta che tornerò a Napoli. Grazie di tutto e...a presto!
2026-01-24
The staff in the breakfast area on January 19th were so thoughtful when they gave me a small birthday cake during breakfast. It is very much appreciated.
2026-01-20
Professional stafff Helpful in making arrangements and made our stay very pleasant
2026-01-19
complimenti alle reception e ai dipendenti
2026-01-17
Grazie come sempre
2026-01-16
Angenehme und freundliche Atmosphäre, die. Küche hat jederzeit etwas Leckeres für die Gäste bereit
2026-01-14
Ottimo tutto. Ordinato ed elegante
2026-01-12
Bravi molto molto gentili
2026-01-12
Ottima esperienza, ringrazio per aver ricevuto un gradito upgrade con vista mare laterale. L’hotel é elegante e molto pulito, camera silenziosa e confortevole. Staff gentile e ottima posizione. Alla prossima! Michele
2026-01-11
Professionali e molto disponibili, empatici
2026-01-15
Ottima accoglienza con professionalità sorriso e gentilezza
2026-01-07
Un soggiorno strepitoso, dalla a alla z
2026-01-07
When my luggage was lost at Naples Airport, the front desk staff went above and beyond to support me. Their kindness and professionalism were truly reassuring, and I am deeply grateful to everyone who assisted me. Thank you very much.
2026-01-06
Grazie per la professionalità e l' accoglienza.
2026-01-06
Thank you for a lovely stay.
2026-01-05
Grazie dell’ospitalità
2026-01-05
Grazie per la sua gentilezza
2026-01-03
very clean hotel. friendly staff, great views and good location
2026-01-03
Accoglienza cortese cena di capodanno ottima e soprattutto pasticciere doc
2026-01-02
Ringrazio di cuore per l’accoglienza e la cura mostrata verso ogni esigenza.
2026-01-02
Personale professionale , cortese, eccellente
2026-01-02
The Manager Vincenzo was outstanding. He is very pleasant and was very helpful to us. He is a great asset to your hotel.
2025-12-31
Wir waren überaus zufrieden und haben unseren Aufenthalt genossen.
2025-12-30
camerieri del ristorante e della colazione.
2025-12-30
Every member of staff were very pleasant and helpful, nothing was too much trouble.
2025-12-28
Complimenti per l’ottima cortesia di tutto il personale in servizio, sempre disponibile, educato e accogliente
2025-12-27
Complimenti all’intero staff per gentilezza e professionalità
2025-12-27
Ottima struttura in una delle zone più suggestive del golfo di Napoli. Complimenti a tutto lo staff
2025-12-24
il santa lucia è la nostra casa lontano da casa
2025-12-23
La gentilezza della caposala per la colazione nel preparare sacchetti per partenza anticipata
2025-12-22
Sempre un grande piacere ritornare al Santa Lucia. È oramai la nostra casa a Napoli
2025-12-22
Very nice hotel
2025-12-22
Thank you for the beautiful room. My daughter and I I were so happy to enjoy the luxury while looking at the sea. We had a wonderful time
2025-12-20
The staff were extremely helpful and informed.
2025-12-19
Grazia
2025-12-18
Grazie a tutto lo staff della reception per la cura e la disponibilità nel gestire un inconveniente personale
2025-12-15
Si. Agli addetti alla reception e agli altri servizi
2025-12-15
Accoglienza
2025-12-13
È sempre un piacere soggiornare presso la vostra struttura
2025-12-11
ottima struttura
2025-12-11
Complimenti per tutto il personale davvero molto attento. Ci tornerò molto volentieri
2025-12-10
All'arrivo personale simpatico e scherozo ma molto cortese. La livrea del personale dà un senso di ordine ed eleganza raro. Il presepe all'ingresso è stata una bellissima sorpresa, mi ha colpito molto il fatto che fosse un Ferrigno originale. È molto bello che un'hotel investa in opere d'arte di maestri del territorio. La camera era perfetta. Ho apprezzato molto che tutti gli accessori (pantofole, shampoo ecc) fossero già presenti senza doverli richiedere alla reception o, peggio ancora, scannerizzando dei qr code e ordinandoli su un sito, come fanno adesso altri hotel con la scusa dell'ecologia. Degli arredi in particolare mi sono piaciuti molto gli accessori per la scrittura in pelle come il sottomano e il porta taccuino. Sono proprio un tocco di classe in più. Colazione molto piacevole, non so se sia effetivamente così, ma l'impressione era che fosse stato preparato tutto all'interno dell'hotel. Infine, almeno per quel poco tempo che ci ho passato, gli spazi comuni erano tenuti in maniera impeccabile. In particolar modo il bagno, che non è scontato. Grazie mille per l'esperienza.
2025-12-09
Grazie mille di cuore a tutti voi ed un abbraccio speciale al signor Mario. Buon Natale
2025-12-09
Complimenti a tutto lo staff
2025-12-09
Molto gentili e disponibili
2025-12-09
Nella vs struttura siamo stati benissimo e abbiamo trovato il personale molto cortese e attento a soddisfare le nostre richieste
2025-12-09
Grazie dell’accoglienza e dell’ottimo servizio
2025-12-08
un luogo di soggiorno storico, elegante, con personale davvero professionale e gentilissimo.
2025-12-06
Avete uno staff alla reception eccezionale: Antonella, Vincenzo, Francesca o Stefania ?(non sono sicura del nome) e un altro signore presente il 5 mattina sono stati meravigliosi. E ancora grazie per averci dato la camera con uno scorcio sul vostro splendido golfo, quando al telefono mi era stato detto che non c'era più disponibilità. Amo il vostro hotel da sempre, ma l'accoglienza che ci è stata riservata,nonostante fossero giornate in cui eravate alle prese con vip vari, è stata senza uguali. POrto il Santa Lucia nel cuore, come perla della vostra incredibile città. Spero di tornare presto.
2025-12-07
Risotto al sugo eccezionale!!
2025-12-06
Personale eccellente . Complimenti !! Sempre al top
2025-12-05
Molto cordiali all'accoglienza e molto dipsonibili nella sala colazioni
2025-12-03
GRAZIE PER L’OTTIMO SERVIZIO DI ACCOGLIENZA DELLA RECEPTION
2025-12-01
Ottimo soggiorno
2025-12-01
E' stato un soggiorno davvero piacevole , lo staff è stato molto gentile e sempre disponibile.
2025-11-30
Cortesi e diaponibili
2025-11-29
We always feel welcome at St Lucia!
2025-11-24
Grazie come sempre. Mi sono sentita a casa
2025-11-22
Sempre precisi e gentili
2025-11-22
Thank you for your courtesy pleasant reception and hospitality. Look forward to coming back…
2025-11-21
The receptions people were excellent
2025-11-17
Grazie per l’accoglienza la cortesia e l’attenzione agli ospiti Tornerò sicuramente
2025-11-15
Tt molto bene
2025-11-15
Ottimo albergo, anche il personale gentil disponibile. Livello internazionale. Son venuto con uno sponsor, valutero il prezzo per venire con la famiglia in futuro.
2025-11-14
Thank you for allowing us to do an early check in and offer the room prior to the established timeframe, it was convenient and it made a difference in our day.
2025-11-14
The concierge staff was extremely helpful.
2025-11-12
C’était parfait
2025-11-10
Tutti gli addetti alla ricezione sono gentili e simpatici, molto disponibili, tutti bravi ma la signora Carla è top
2025-11-10
Thank you for a wonderful few days in Naples
2025-11-10
Especially to the ladybthat ran the breakfast room
2025-11-10
Staff were all helpful and knowledgeable especially the breakfast staff.
2025-11-10
Excellent service and accommodation. Room temperature control required assistance from reception. A minor quibble during a very comfortable stay. Thank you.
2025-11-08
Many halpful and friendly staff. Salvatore upon arrival with the luggage, Dario was superfriendly and helpful at the bar during coffee breaks. For the Conference good help from Flavio and when he wasn’t there Maurizio showed great willingness to help. Thank you to them and everyone else who made our stay and meeting memorable.
2025-11-08
Grazie
2025-11-08
Especially to Marlena at breakfast
2025-11-06
I was part of the Volvo Group conference and I had a great staying.
2025-11-06
Complimenti a Tutti, Gentilissimi, Cortesia e Professionali, soprattutto Marilena in sala Colazione.
2025-11-04
Excellent attention at breakfast service.
2025-11-04
Thank you for taking care of overcharge.
2025-11-05
A wonderful hotel. I will recommend it. So peaceful but so close to the city center.
2025-11-04
Sempre un piacere. Una coccola dal primo istante. Grazie per l’attenzione e per la cura
2025-11-04
We had a wonderful stay! Great ambiance. Desk staff polite and helpful.
2025-11-03
Gentilezza e cortesia sempre
2025-11-03
Afmerksamkeit und Service 1A
2025-11-03
Mario was very efficient, friendly, and fast, which is always helpful as an international traveler (ie, getting my bags quickly, hailing a cab quickly) etc. Also, the risotto was perhaps the best I've ever eaten in my life. It was spectacular!!! The restaurant (lunch) wait staff were impeccable by every measure and I could not have asked for anything more. An excellent lunch experience (2 days ago, Saturday, Nov 1).
2025-11-02
The hotel is beautiful. The staff is accommodating. The neighborhood is excellent!
2025-10-31
Grazie! Non dimenticherò À presto
2025-10-30
Motivo il signor Mario !! Bravi tutù ma lui è stato magnificato e molto collaborativo
2025-10-29
Staff at the front desk/concierge were great!
2025-10-28
A beautiful hotel. Staff were attentive, friendly and helpful. The location was excellent.
2025-10-28
Nonostante l'accoglienza iniziale fosse stata piuttosto fredda, tutto è cambiato con l'arrivo del signor Mario. È un vero raggio di sole in questo hotel, una persona molto piacevole e disponibile
2025-10-27
Personale molto gentile, disponibile e competente.
2025-10-27
Complimenti per la manutenzione delle stanze e delle aree comuni Sebbene la struttura non sia di recente costruzione non è facile trovare camere così curate nei dettagli e con attenzione alla manutenzione, lo stesso per le aree comuni
2025-10-26
Thank you for a most memorable stay at your beautiful hotel! We were delighted by the complimentary upgrade to a room with a sea view—it was truly magical. Every staff member we encountered, from the front desk to the breakfast service and housekeeping, was warm, professional, and attentive. You made us feel so welcome, and we’re already dreaming of our next visit!
2025-10-25
Members of our party were stranded at the train station due to the taxi strike. A member of your reception staff quickly went into action and had a driver at the train station within 15 minutes of the call. It definitely made 5 people very happy. Thanks to the tall gentleman in reception. I wish I got his name.
2025-10-25
I liked the big room.
2025-10-25
Mario war ein sehr angenehmer Mitarbeiter.
2025-10-25
Gentilissimi e disponibili tutti quanti, a partire dalla signora Carla alla reception.
2025-10-24
wonderful stay at your hotel!
2025-10-24
Gentilezza e disponibilità dello staff
2025-10-24
Very friendly staff, we had an overall excellent time.
2025-10-24
Thank you for acknowledging the odor with the septic in the bathroom and changing the room
2025-10-23
Lovey stay, wonderful location.
2025-10-22
Great service. The staff cares
2025-10-22
Tutto lo staff è stato davvero super
2025-10-22
Thank you for a wonderful stay!
2025-10-22
Your service in the bar and adjoining restaurant is exceptional.
2025-10-22
gentilezza e disponibilità
2025-10-22
Your hotel is stunning! From fresh flowers in the lobby to a front desk that can help non-Italian speakers to the friendliest breakfast staff I have ever encountered...our trip for a family of 4 was amazing. Your staff is high quality and very good. The family suite was huge! I want to thank your housekeeping staff. Every day we can back to a clean, spotless room. They even arranged my son's stuffed animals and blanket for him every day. We will recommend this hotel to everyone we know! Thank you.
2025-10-22
The bell man the evening we arrived was exceptionally sweet. He helped us later to turn off the overpowering scent of air freshener that was blowing through the vent system. May I suggest that you do not blow frangeances into the rooms.
2025-10-19
We loved the professional team at the hotel (and the included the lovely presence of the dog Emma!). Very attentive and kind - and thanks to the amazing restaurant recommendations, we created some delicious and unforgettable food memories…
2025-10-17
Muy amables a nuestra llegada y durante todos los días que hemos estado mi esposa y yo José Galiano y Desamparados Sanz
2025-10-17
La acogida en el día de la llegada, así como la amabilidad mostrada por todos los miembros del Equipo, ha sido excepcional.
2025-10-16
Every member of the hotel staff were exceptional! Giovanni was above and beyond.
2025-10-15
Fantastic stay, easy and relaxing. Friendly team and beautiful rooms. Thank you
2025-10-15
1. Es war uns nach mehrerer Anfragen nicht möglich, ein Zimmer mit Meersicht zu erhalten, obschon wir 7 Uebernachtungen bei Ihnen verbracht haben. Verschiedene Personen aus unserer Gruppe (Arcatour) konnten ein Up-grading erhalten. Bei uns hiess es jedesmal, nicht möglich. 2. Die Klimaanlage in Zimmer 536 konnte nicht justiert werden, Konsequenz davon: beide leiden jetzt unter einer starken Erkältung!!!
2025-10-15
Beautiful hotel. Staff was very friendly
2025-10-14
Your in-house pianist creates a nice atmosphere which we have enjoyed very much and whenever we come to Napoli we spend sometime at the bar drinking and singing.
2025-10-13
I very much enjoyed my time in your lovely hotel. The facility is beautiful and the staff were kind and friendly. Thank you for a very pleasant stay!
2025-10-13
I appreciated the kindness of reception with my questions and also booking my airport transportation
2025-10-13
Bravissimi e gentilissimi
2025-10-12
Gesamtes Personal äusserst professionell und freundlich - DANKE IHNEN Allen!
2025-10-12
Thank you for holding our luggage and arranging transfer to the airport.
2025-10-12
Superb staff and a beautiful, well located hotel. Comfortable and quiet, despite being in the midst of Neapolitan life.
2025-10-12
Amazing staff, friendly & welcoming
2025-10-12
Servizio colazione molto gentile ed efficiente. E il servizio bar disposto a ospitarci ben oltre l'ora di chiusura. Grazie!
2025-10-12
Gute Lage, ruhig
2025-10-12
L’intero staff molto gentile e professionale . Complimenti!
2025-10-12
Sehr sauberes Hotel, nettes Personal, schöne Zimmer. Ich habe nur gefrühstückt. Buffet war in Ordnung, Service ziemlich chaotisch. WLAN unstabil im Zimmer. Aber kein Problem, es waren ja Ferien. Nette Bar. Insgesamt sehr angenehmer Aufenthalt. Schade, dass es einen Bauzaun vor dem Hotel hatte!
2025-10-11
J’ai été très satisfaite de l’accueil, du service tant en chambre qu’au petit-déjeuner. Mon séjour fut de courte durée et je n’ai pas pu me rendre au restaurant mais j’ai eu de très bons échos. Ce sera pour une prochaine fois.
2025-10-11
We arrived very early on our arrival date but immediately was allowed to check-in and go to our room. EVERYONE we encountered was extremely professional, helpful and kind. If I were to travel to Naples again, I would absolutely stay at the Santa Lucia again.
2025-10-11
Excellent service. Comfortable rooms.
2025-10-09
The dark haired woman in charge of the breakfast area does an excellent job. She is attentive and friendly. I think her name started with M.
2025-10-09
The breakfast staff were outstanding. Very attentive and remembered the type of tea and coffee we had every day
2025-10-09
L accueil est parfait et très chaleureux. Tout le personnel est aux petits soins pour nous.
2025-10-09
Beautiful hotel and good location.
2025-10-08
Very nice and professional…
2025-10-08
The breakfast was first rate. The servers were welcoming and pleasant.
2025-10-08
Enjoyed the last segment of our stay in southern Italy. I appreciate the upgrade to a suite since my husband and I were celebrating our 40th anniversary! Service for friendly and efficient at the breakfast buffet.
2025-10-07
Everyone was very nice and helpful.
2025-10-06
Your staff was all around amazing!
2025-10-06
The porter was a delightful young man. I appreciated his taking the time to explain how things worked in the room.
2025-10-05
The staff were great - chambermaid and breakfast. Lovely bedroom with great view.
2025-10-05
Wonderful one night stay! Did not get to enjoy breakfast as we had to get To the airport for a 10am flight. Will stay next time in Naples
2025-10-05
Beautiful property and staff.
2025-10-04
I would like to take the opportunity to recognize our bartender SAID He was very entertaining and professional. He made us feel very comfortable and important. The overall experience was AMAZING at Your beautiful hotel and we will be back.
2025-10-04
Personale cortese e disponibile
2025-10-03
SIETE SEMPRE IL MIO HOTEL PREFERITO!! TOP!!
2025-10-02
Very nice hotel.
2025-10-02
Great experience.
2025-10-02
Want to thank the black gentleman who works at front desk! He was extremely professional in finding us a second room after we noticed an unpleasant odor in initial room. He went over and above to make sure we were happy with our room. He is a gem!!
2025-10-02
Grazie mille, tutto perfetto.
2025-10-01
Thank you to reception staff for assisting me in my laundry issue. It was well taken care of thank you and your bar staff was quite pleasant! Grazie millie per tutti cose!
2025-10-01
Thank you. We enjoyed our stay at the Santa Lucia in Naples. Our room was comfortable and spacious.
2025-10-01
Beautiful hotel.
2025-10-01
Appreciate your professionalism.
2025-10-01
The breakfast staff was outstanding. They were welcoming and professional.
2025-10-01
Their hospitality was the best
2025-09-30
Everyone was polite, cooperative, informative and helpful.
2025-09-30
Everyone was friendly and helpful and the staff was very accommodating in letting me speak Italian, which is wonderful practice for me but maybe not so much fun for them!
2025-09-30
Thanks for a great stay! We really enjoyed staying at your hotel!
2025-09-30
Everyone I dealt with at your hotel was friendly, helpful and welcoming! There were two gentlemen, I believe they were both named Donte (not positive). One worked at the front desk and the other in the dining room. They were especially helpful and welcoming to me during my stay. While I have no idea of when I may return to Italy, I would definitely stay in your facility again and would highly recommend it to anyone visiting. Thank you for making my vacation memorable.
2025-09-29
Wonderful service in every way.
2025-09-29
Great job!
2025-09-29
Public bathroom is very clean and impressive
2025-09-28
Thanks to Vincenzo and staff for going out of their way to help me have a good experience.
2025-09-28
We found the front desk and restaurant staff to be attentive and helpful.
2025-09-28
Excellent quality, friendly staff, good restaurant suggestions, great location, spacious and comfortable room with beautiful view. ❤️
2025-09-27
Thank you for a wonderful visit. Your hotel and staff are excellent. Your help in arranging transportation and other services made our visit stress free. I look forward to staying with gain.
2025-09-26
We had a great experience at the Grand Hotel and particularly enjoyed your excellent gym! Great friendly staff who really cared for us very well.
2025-09-26
Of the five hotels we stayed at on our trip, yours was my favorite. I appreciated how cozy it was. I also appreciated your chef, who personally asked us what we wanted for dinner the two nights we were there.
2025-09-25
Domenico helped us find a great restaurant.
2025-09-25
Vorrei complimentarmi con la signora, purtroppo non ho chiesto il nome, che gestisce la sala colazioni sempre con molta professionalità, eleganza e cortesia verso tutti gli ospiti.
2025-09-24
Thank you for making our anniversary so wonderful!
2025-09-24
Everyone was so nice and helpful
2025-09-24
Many thanks for truly a wonderful stay!
2025-09-23
Non modificate nulla
2025-09-22
The management was exceptionally welcoming and accomodating.
2025-09-22
The gentlemen at check-in was very friendly and helpful. He booked several reservations for us.
2025-09-22
We had a lovely stay. All staff were friendly and helpful. Thank you
2025-09-22
Thank you to all the guys and girls to Front Desk extremely helpful and very professional
2025-09-22
Thank you for exceptional service
2025-09-22
I left some clothes and went to Capri. The hotel staff found them and I was able to retrieve them when I returned to Naples. I really appreciated the service and trustworthiness!
2025-09-22
everyone was very help full thank you
2025-09-22
Thank you for a lovely stay in your beautiful hotel
2025-09-21
Management and staff were exceptional.
2025-09-21
Thank you to the wonderful staff. See you soon
2025-09-21
Thank you very much
2025-09-21
Thank you for an enjoyable stay. We were only in Naples for one night but we very much enjoyed your hotel and staff.
2025-09-21
Apropriate services and staf. I tried to stay there for one nght after a few days, it had been my first option ( unfortunely there is no place...) Thanks for all
2025-09-21
Wonderful hotel. Great location and the rooms were 5 star. View of the city and water.
2025-09-20
All very good from doorman to breakfast staff to dinner staff 👍
2025-09-20
Tutto perfetto
2025-09-20
Very well run hotel and helpful and charming staff.
2025-09-20
Antonella corresponded with me by email to organize a driver and Private guide to Pompeii. Every one was fantastic.
2025-09-20
The restaurant staff are very courteous and helpful.
2025-09-20
Other than WiFi and tv everything was top notch. We would definitely stay there again.
2025-09-18
Sehr angenehmer aufenthalt, super freundliches personal, grazie
2025-09-18
Great restaurant suggestions. We have been here two nights and both suggestions were top notch!
2025-09-17
Merci pour la qualité de votre maison
2025-09-17
Vorrei ringraziare in particolar modo lo staff della colazione. Hanno notato subito che la mia ragazza non mangia il glutine e hanno proattivamente organizzato per il giorno successivo una colazione dedicata senza glutine. Veramente una bella attenzione. In generale tutto lo staff è un punto di forza della struttura.
2025-09-17
Un très bel établissement très bien tenu
2025-09-17
Excellent séjour, comme d'habitude dans votre hôtel, le petit déjeuner toujours aussi délicieux
2025-09-16
Giovanni is the very best head concierge that I have ever dealt with. Giovanni assisted us with check in, transfers from airport, train schedules, taxi advice, and ferry schedules. We looked forward to seeing Giovanni. We are so grateful for the outstanding customer service. The entire hotel staff is excellent. We loved our stay.
2025-09-16
Thank for making our stay welcoming and enjoyable
2025-09-15
We appreciated your help with finding out way around Naples.
2025-09-15
Your staff was very helpful and our stay was wonderful.
2025-09-15
Un sentito e doveroso ringraziamento a tutte le persone del Grand Hotel Santa Lucia per aver fatto da irripetibile ed inimitabile cornice alle nostre nozze. Alessandro Berlé e Maria Luisa Berlé Buccino Grimaldi - a nome anche del resto della famiglia Berlé-Violi
2025-09-15
Tutto il personale è sempre gentile e disponibile
2025-09-15
Grazie dell’accoglienza
2025-09-14
Como siempre, Excelente atención de todo el staff.
2025-09-14
Merci à Vicento pour son accueil et sa disponibilité
2025-09-14
Complimenti per l’accoglienza Per il servizio della colazione Per le pulizie delle camere Il quartiere molto vicino al centro
2025-09-13
The staff was very helpful in any way they could be.
2025-09-12
Complimenti a tutto lo staff, da Vincenzo alla Reception, ovviamente insieme alle sue colleghe, allo staff di servizio per la prima colazione e alla solerzia nel risolvere i piccoli intoppi che possono capitare.
2025-09-12
Efficienti
2025-09-11
Grazie per un altro soggiorno meraviglioso. È stato buonissimo di essere salutato dallo stesso staff dal mio soggiorno un anno fa. Ritornerò l’anno prossimo con un altro gruppo Neo Zelandese e spero di stare con voi ancora.
2025-09-11
Breakfast servers were terrific!
2025-09-10
Thank you to the manager who worked the night we stayed (I didn't get his name). They keys to our room were not working. For the inconvenience, he put us up in a beautiful suite and helped us move our luggage. We loved your hotel. Thank you, Kelly Mercado
2025-09-09
We had a great stay with you this past Sunday evening! Definitely recommend!
2025-09-08
Thank the management for getting us checked in such an early manner as the schedule time was later in the afternoon , but ithe room was ready in less of an hour upon our arrival.
2025-09-08
Yes the gentleman at the desk was very kind and helpful.
2025-09-08
Thanks a lot
2025-09-08
Complimenti per la Struttura, l’organizzazione e lo staff. Ottimo rapporto qualità prezzo. Torneremo senz’altro nella splendida Napoli e richiederemo nuovamente un preventivo alla Vostra struttura, sperando di ricevere un trattamento da Clienti Fidelizzati quali crediamo di essere diventati; come lo siamo già in altre strutture simili italiane.
2025-09-08
Vi ringrazio anche per il vostro aiuto a cercare il fioraio e mandare fiori a miei amici
2025-09-08
bella struttura, belle camere, grande attenzione alla pulizia. personale disponibile
2025-09-05
C était parfait merci a tous
2025-09-04
The staff were so friendly and professional from the moment we walked in the front door they made us feel right at home. The balding gentleman at the front desk was beyond friendly and kind!
2025-09-04
Your front office staff, when greeted is phenomenal. Incredibly professional, helpful, informative, and kind.. They makes you feel you are part of a “Naples family”.. We felt so close and warm toward the gentleman that was taking care of us,that we brought him a gelato after our dinner, and had a heartfelt conversation with him about family and life.( I can’t remember his name, but he was working the desk at 9;30pm on tuesday ,sept 2… He really was the nicest of men . He had incredible people skills, and really really genuine caring in his heart.
2025-09-04
Your team’s commitment to excellent service made my stay both enjoyable and memorable. Please convey my gratitude to all staff members who contributed to this experience. I will be sure to recommend the hotel to colleagues, friends, and family, and I look forward to returning in the future.
2025-09-04
Generally, your hotel and staff were excellent. Thank you.
2025-09-04
Ringraziamento speciale a Vincenzo della reception ! Una spanna sopra tutti gli altri !!! Dece fare scuola a tutti
2025-09-04
Thanks for the wake up call on the day we check out
2025-09-01
We had a great stay in your beautiful hotel, many thanks!!
2025-08-31
Beautiful hotel with professional staff
2025-08-31
Buonasera , il personale è certamente cortese ed accogliente degno di un albergo cosi maestoso e bello . Siamo stati subito messi a nostro agio io e mio marito appena arrivati . Niente da dire e super soddisfatti .
2025-08-31
ottima accoglienza alla reception e durante tutto il soggiorno , mi fa piacere il signor Vincenzo ma non solo e anche il personale della sala colazioni
2025-08-30
Great stay
2025-08-30
L’accoglienza di Giovanni e di tutto lo staff in Reception è sempre straordinaria! Se penso a Napoli, penso al Santa Lucia
2025-08-29
Giovanni is the best as well as many other staff members ! Francesca, Dario, Vincenzo and Martina are helpful and friendly ! Marialena at breakfast is amazing. !!!
2025-08-28
Our staff were incredible in every department and were a joy to be around
2025-08-27
Altogether a very nice hotel with friendly and helpful staff. Please accept our thanks for a great stay
2025-08-26
We are thanks to Francesca, Giovanni, Vincenzo and Carla We are thanks to Marilena who alwata does her best at our breakfast and Mario who welcomes us
2025-08-26
Thank You for all of your assistance during our stay!
2025-08-26
Beautiful hotel, perfect location and fantastic service!
2025-08-26
Grazie Mille
2025-08-26
Accueil chaleureux et souriant …mention spéciale pour le sourire et la gentillesse de mario !
2025-08-25
Everyone was friendly and nice
2025-08-25
Among other plusses, I was VERY appreciative of the fact that we could check in upon arrival as I was exhausted after a long flight & made to feel very welcome! Grazie Mille!
2025-08-24
Merci de nous avoir surclasser avec une très belle chambre vue mer et un jacuzzi !
2025-08-23
Very good gym- good range of weights.
2025-08-21
Thank you for making our Italy vacation a most memorable one!
2025-08-21
Merci pour votre communication au lobby.
2025-08-21
The hotel facilities, room size and bathroom were really lovely. The team were all really friendly and helpful and made our stay really enjoyable.
2025-08-21
It was a wonderful stay at your beautiful hotel, I hope to be back one day in the future.
2025-08-19
Everyone at the front desk was extremely helpful and polite!!!
2025-08-18
Great experience, thank you for everything. View was fantastic!)
2025-08-18
Merci beaucoup pour notre séjour…et surtout à Mario
2025-08-18
Desideriamo inoltre ringraziare tutte le persone con cui siamo stati in contatto – ad eccezione della persona alla reception la sera del 16 agosto – in particolare il personale della reception, Mario il facchino, molto professionale, e la signora della colazione, per la loro cortesia e disponibilità.
2025-08-17
Thank you for the wine
2025-08-17
Thank you for the lovely service and for the gift of a bottle of red wine upon arrival
2025-08-13
Excellent service, great hotel. Great location. Shout out to the Front Office Team for providing us an excellent cab driver to Pompeii.
2025-08-12
Nice clean place. Friendly staff , food was great at dinner in your restaurant. Thanks Randy
2025-08-09
Gracias por todos los buenos momentos pasados en la estadía
2025-08-09
Grazie per l'accoglienza e per la cortesia del personale, in particolar modo le signore che fanno servizio nelle camere, sempre molto gentili e sorridenti e cortese
2025-08-09
hi marco, we really enjoyed our stay. loved naples. thanks for letting us keep our luggage there on the final day. all the best, stewart ps guitar needs 2 new strings!
2025-08-07
Thank you for making our stay in Naples very enjoyable. The location was perfect and the service very good. While it is unlikely that I will return to Naples, I will certainly recommend your hotel to travelers who might be going.
2025-08-04
We enjoyed our stay but it was very short. One evening. Wish we could have stayed longer
2025-08-04
The staff was great, thank you!
2025-08-03
Estuve 4 días y contenta. Todo el personal muy atento, la Srita. Del restaurante muy atenta y servicial. En general es muy bueno el hotel y lo recomiendo
2025-08-03
Très bonne réception à l’arrivée Équipes salle petit déjeuner très sympathique ainsi que service en chambre Bagagistes rapides Globalement très bonnes équipes motivées
2025-08-04
Your front desk people were terrific! Very responsive and helpful
2025-08-01
Thank you for being very kind, patience and understanding for my little grandkids. We all are very thankful for all the service you provide. Cleaning ladies are so great, breakfast team are excellent and all people in the service desk are very friendly and so helpful. We are so thankful to the man who was taking care of our luggage’s ( they were very heavyweights) but they were helping politely and with a smile. What a great and excellent service we got from your team. Thank you all!!!
2025-07-31
Thank you for the friendly and attentive service
2025-07-31
Thank you for the best room service. Very clean
2025-07-31
The breakfast staff was courteous and the desk staff offered useful tips and was very helpful in answering our questions.
2025-07-31
It is a beautiful, renovated hotel in a safe area of the town by the water with quite number of restaurants.
2025-07-29
Thank you for your help in all things.
2025-07-29
Au personnel. Merci pour l'accueil
2025-07-26
Accglienza gentilezza e simpatia
2025-07-26
Grazie,torno a fine sett/ ott
2025-07-27
Everyone we interacted with during our stay was professional, kind, and helpful
2025-07-23
Thank you for for great experience
2025-07-23
Overall a very pleasant stay with friendly efficient service.
2025-07-23
Thank you
2025-07-22
Thank you for a wonderful stay in Napoli
2025-07-21
Thank you for a wonderful day.
2025-07-17
Enjoyed my stay great location Helpful in taking me for another night do to united screw up
2025-07-16
Very nice stay at a beautiful property.
2025-07-16
Staff is wonderful
2025-07-16
The staff was unfailingly pleasant and helpful
2025-07-15
Thank you to all the staff. Very professional and always helpful.
2025-07-14
Thank you for making us feel so welcome. Your staff provided excellent recommendations for restaurants.
2025-07-13
Everyone was absolutely wonderful. Thank you for the fantastic stay!
2025-07-13
Excellent hotel. Wonder staff. Would highly recommend to others
2025-07-12
Great stay! Very helpful staff
2025-07-12
The hotel was amazing with the breakfast! The breakfast is delicious!
2025-07-12
Thank you to house keeping for laundering my night dress so quickly!! Greatly appreciated!
2025-07-10
Grazie davvero per tutto
2025-07-09
personale disponibile e gentile
2025-07-09
Wonderful service top to bottom beautiful hotel, beautiful setting. Would definitely suggest to other people and would love to come back.
2025-07-07
Comme souhaité nous avons eu la chambre au5e etage.
2025-07-07
Thank you for the upgrade overlooking the ocean. That made us want to come back to see that view again
2025-07-05
Personnel très disponible qui nous a donné de son temps pour nous aider notamment pour louer une voiture Merci à vous
2025-07-04
Ottima struttura e personale professionale e capace. Rapidi nella risoluzione inconvenienti.
2025-07-04
The staff were very friendly and eager to help.
2025-07-04
Gentili e disponibili. Professionalmente impeccabili
2025-07-02
Gusto y elegancia en las instalaciones Excelente propuesta en el restaurante
2025-07-01
We travel with Paulo Carmen's group. We were only at your hotel for 1 night on this trip (we were there several nights last year). It's a beautiful hotel. We love it. We will visit again. Thank you.
2025-06-29
Friendly and accommodating staff Excellent location
2025-06-29
grazie per l'accoglienza, la gentilezza e l'attenzione ricevute.
2025-06-28
You are always the best!!!
2025-06-28
Il soggiorno presso la vostra struttura ha reso perfetto il weekend in una città già meravigliosa di per sé. Grazie per la vostra accoglienza, gentilezza, cura dei dettagli e professionalità.
2025-06-28
Felicitaciones a todo el personal que trabaja al Santa Lucía, todos muy lindos y detallistas.
2025-06-28
You are all fabulous
2025-06-27
Nous vous remercions de ne pas avoir facture notre derniere nuit. Nous avons beaucoup apprecie l'accueil du personnel de l'hotel.
2025-06-27
Grazie a presto
2025-06-27
Anche se è stato per lavoro, il soggiorno è stato perfetto, cortesia ed ospitalità sono state sempre presenti ad iniziare dall'arrivo quando ci ha dato il benvenuto assegnazione di una camera con una splendida vista sul mare. Consiglio l'esperienza di un pranzo o di una cena nel ristorante dell'albergo dove, nonostante le modeste dimensioni della sala, la qualità dei cibi proposti è assolutamente da non perdere.
2025-06-24
We would like to thank the staff for a truly wonderful stay. Especially for the cake my wife received on her birthday, a very nice surprise.
2025-06-23
Grazie mille per l’assistenza e l’ accoglienza
2025-06-23
Thank you for a wonderful stay
2025-06-23
Ottimo servizio e gestione inappuntabile del cliente
2025-06-22
Personale professionale e gentile
2025-06-21
Excellent hotel. Absolutely beautiful.
2025-06-19
Thank you to the front staff- our room wasn’t ready because we checked in early, but my daughter was ill and needed to rest so they found a room for us so we didn’t have to wait. So grateful and they even sent up a bottle of water for her. Thank you
2025-06-19
This was one of the most beautiful hotels we have ever stayed at. And the value for the money was exceptional.
2025-06-19
La señora de la limoieza encantadora, en geberal todo el personal
2025-06-19
Thanks to all staff members
2025-06-18
Had an amazing stay!!!
2025-06-17
Tutto il personale gentile, premuroso e molto professionale
2025-06-16
All and all our stay was fine. Perhaps average, but the shortcomings mentioned above prevented our stay from being exceptional, which I think hotels of your caliber should strive for. I think more focus on customer satisfaction would be recommended with paying attention to details being of utmost importance. When we arrived, there were four people behind the front desk yet they could not break a €50 Bill into smaller euros. Ridiculous. The chef was able to make a special dish for our traveling companions, which was great and the ability to do that was truly exceptional. Compliments to the chef! No coffee in the morning as we departed at 6:00 AM or no Nespresso machine in room for a hotel striving to be in the top echelon is inexcusable.
2025-06-16
All fine!
2025-06-16
Merci pour notre agréable séjour
2025-06-16
Buone le stance buono il servizio
2025-06-16
Grazie mille alla Sign. Alba per tutto
2025-06-16
The staff in all departments were extremely helpful
2025-06-15
The reception staff on our arrival were very helpful and friendly
2025-06-15
We had a lovely 1 night stay at the Grand Hotel Santa Lucia
2025-06-13
A beautiful hotel.
2025-06-12
The team at the front desk we’re outstanding They were most helpful in making arrangements for events and tours
2025-06-12
Servizio sempre positivo professionale
2025-06-12
Tutto lo staff è sempre impeccabile
2025-06-11
Thanks
2025-06-11
Many thanks for comfotable informed and relaxed stay
2025-06-11
A Giovanni, che mi ha offerto un upgrade. Io sono abituale del vicino Excelsior ma la qualità del vostro servizio l’ho trovata migliore.
2025-06-11
The gentleman in reception who speaks French very very helpful
2025-06-10
Thank you for the upgraded room. Thank you for the hospitality.
2025-06-09
Wonderful prompt reception and help with rooms and luggage.
2025-06-09
The check in process was so amazing. Everyone was so kind so helpful.
2025-06-08
Bravo pour les compétences du responsable de la réception toujours prêt à nous faciliter notre séjour et nous soulignons son sens de l'humour et ses efforts importants pour s'adresser en français, étant de Belgique.
2025-06-07
Le personnels au restaurant " petit dejeuner" + l'acceuil > parfait.
2025-06-07
Very accommodating staff especially at breakfast. Wonderful people!
2025-06-07
camere pulite, personale per la colazione molto cortese, receptionist professionale e veloce
2025-06-04
Wonderful reception upon arrival & loved the assistance from bell men
2025-06-04
Grazie veramente!!!! 2 giorni meravigliosi Nadia spero tanto di tornare presto
2025-06-04
I write a TripAdvisor review already stating that our stay with you was outstanding! Thank you so very much!
2025-06-04
Thank you for another beautiful stay!
2025-06-04
The reception was very helpful
2025-06-03
In general the staff was very courteous and helpful.
2025-06-02
The hotel staff was friendly, helpful and hardworking. Every interaction I had was positive. Breakfast was wonderful, the front desk was so kind and the room was beautifully maintained and clean.
2025-06-02
Professional staff
2025-06-02
Great stay, thank you!
2025-06-01
Vielen Dank!
2025-06-01
Complimenti per l’alta professionalità e la cortese disponibilità di tutto il personale. Un caloroso ringraziamento alla dottoressa Barbara Testa.
2025-06-01
Front desk staff was very friendly and helpful.
2025-06-01
estremamente gentili e pronti a rispondere ad eventuali richieste
2025-05-31
Tutto perfetto Sapete come trattare i clienti
2025-05-30
C’était parfait
2025-05-30
We really like your hotel, the people who works there are very nice and helpful. We had such a wonderful experience staying in your hotel. Location is perfect
2025-05-30
Everyone was terrific and very friendly
2025-05-30
Breakfast staff were superb. Housekeeper was great.
2025-05-30
Fantastic breakfast and breakfast staff. The best of the best. Gracious, hospitable, good service. It was a pleasure to come for breakfast every morning. With the exception of the complaint about my husband's lost vest, the desk staff was lovely and very helpful. I had the need for help in clarifying my medicine needs at the pharmacy. I have some Italian but not enough and the pharmacist gave me the wrong medicine. The desk discovered the correct words in Italian for what I needed, called the pharmacist to clarify, wrote a note in Italian, sent the bell gentleman to assure that things worked out. I felt very well taken care of. Thank you. Later that day I went to the bar and the maitre'di brought me everything I needed for a cold:hot pea soup, hot tea, fresh squeezed orange juice.
2025-05-30
Complimenti
2025-05-29
Thank you for helping us get a ride to the airport since there was a taxi strike.
2025-05-29
Les agradecemos enormemente que nos proporcionaran una habitación con balcón y unas maravillosas vistas.
2025-05-29
Merci pour la gentillesse de la femme de chambre qui en plus a toujours parfaitement entretenu la chambre. Merci aussi à l'accueil au petit déjeuner.
2025-05-28
You have a wonderfully courteous staff. The breakfast food and staff were outstanding. Grazie' and Bravo!
2025-05-28
You’re the best
2025-05-28
The staff is amazing. Everyone is so nice. They went above and beyond to make our stay memorable!!
2025-05-28
Thanks for changing our room once our television was not working in the original room
2025-05-27
Beautiful and all staff were super helpful and very nice. Loved staying there
2025-05-26
Es war ein perfekter Aufenthalt bei ihnen.
2025-05-26
l’entretien de la chambre était parfait
2025-05-26
To the reception team Vincenzo Giovanni Francesca e gli altri Sevizio eccellente con grande gentilezza e passione
2025-05-25
Thank you for accommodating our additional day
2025-05-25
Complimenti a tutti, ed infiniti ringraziamenti per il vs supporto e la vs disponibilità! La signora della colazione (non ricordo il nome, chiedo venia) è fantastica: siete fortunati ad averla nel vostro staff. Grazie a tutti
2025-05-23
Very helpful with any concerns/ language barriers.
2025-05-23
Lob
2025-05-22
The housekeeper was friendly and personable.
2025-05-21
Grazie sempre alla grande famiglia del Grand Hotel Santa Lucia tutta. Specie alla sua Gentilissima Direttrice Alba ed a tutti voi.
2025-05-21
Staff extremely friendly, helpful and engaging. We enjoyed our stay very much indeed.
2025-05-21
The hotel is beautiful, staff were friendly and we enjoyed our stay.
2025-05-21
persone disponibile e gentilissimo
2025-05-20
The staff at the reception/ concierge and housekeeping was excellent
2025-05-20
Gentili e disponibili al cambio di stanza. Complimenti!
2025-05-19
Thank you!
2025-05-19
Marina at the front desk was extremely helpful from the moment we checked in until we left. I had an issue with an indepenent tour guide which Marina assisted me with since she speaks Italian. She also appeared to work everyday. She is a true asset to your company.
2025-05-18
All of the staff were wonderful, very professional, and accommodating to all of our requests.
2025-05-17
Everything was great
2025-05-17
You have some excellent staff. In particular I wish to note maid Livia and Vincenzo at the front desk. But the breakfast team is also excellent, as are others with whom I interacted.
2025-05-17
La dame qui supervise le déjeuner est très bonne. Nous avons bien apprécié son efficacité. SVP la féliciter et remercier
2025-05-17
Everyone in your reception, valet, porter & breakfast wait staff were phenomenal!
2025-05-17
Thank you for a fantastic stay.
2025-05-17
Breakfast staff is very nice
2025-05-17
tutto perfetto
2025-05-16
I ragazzi al servizio colazioni sono stati molto cortesi e molto preparati
2025-05-16
Personale al ceck in molto gentile. Piccolo upgrade molto graditi
2025-05-16
Frühstück Mitarbeiter sehr freundlich
2025-05-16
Personal an der Rezeption sehr freundlich!
2025-05-16
Beautiful hotel with exceptional staff
2025-05-15
Thank you for offering suggestions for dinners and directions. Well staffed with knowledgeable people that also speak English :)
2025-05-15
Wonderful staff. Good recommendations. Very friendly and accessible.
2025-05-14
Wonderful stay, wish it was longer
2025-05-13
Thank you for a wonderful experience.
2025-05-13
Staff very professional and courteous
2025-05-13
Friendly & helpful service
2025-05-13
Top notch service and facilities! Thank you!,
2025-05-13
Thank you for helping us navigate to the island of ischia. Carla was so helpful in getting us acquainted with your city.
2025-05-12
Tutto molto bene torneremo sicuramente
2025-05-12
Beautiful hotel ! Thank you for the water and little pastries in the room it was much appreciated because we had to leave for the airport before breakfast
2025-05-12
reception e camerieri cordiali e disponibili
2025-05-11
tout était parfait
2025-05-11
Everything was quite nice and very properly handled. We had an early morning check out and our needs were met
2025-05-10
My wife said, when she saw the room, "This is the poshest hotel I've ever been in." (It isn't: so you exceeded high expectations!)
2025-05-10
Grazie per avere prontamente risolto il problema di funzionamento della serratura della camera.
2025-05-10
Per la vs organizzazione, gentilezza, disponibilità… ecc
2025-05-09
Lovely staff
2025-05-08
This was an excellent hotel. It is beautifully located, clean and well maintained with gracious and friendly staff. Our room was spacious with a gorgeous view of the Bay of Naples. Breakfast was superb.
2025-05-08
Sono stata molto bene, tutti molto efficienti
2025-05-06
Thanks for a great experience at your Hotel.
2025-05-06
Everything about my time at Santa Lucia was ideal. The staff was very friendly and helpful. The location near water is beautiful. My room was clean, quiet and had a partial sea view as requested.
2025-05-05
All persons at the front desk.
2025-05-05
Very courteous for our 4 AM wake up and need for cab.
2025-05-05
The view from our balcony was spectacular. Sadly we only stayed one night but next time we’re in naples we will stay here again.
2025-05-04
Superb greeting by reception upon arrival and always friendly and incredibly helpful with an questions or queries. Our room was cleaned really well and the cleaning staff we very friendly. Breakfast staff were again, very friendly helpful and explained how breakfast works. One lady stood out, with dark hair, she was superb. Remembered my lemon tea ever morning. Incredibly helpful and always had a smile.
2025-05-04
Beautiful place, staff excellent, kindness appreciated.
2025-05-04
Thank yoy
Ottimo
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Prenotazione e accoglienza
Sistemazione
Colazione e servizi di ristorazione
2026-04-30
Siamo stati bene. Letto e teli bagno al top