Grand Hotel Santa Lucia

2026-10-03

Excellent service in the bar and restaurant. We had a fabulous lunch and a wonderful evening of cocktails. The management has done a fantastic job training your staff!!

2026-10-03

una dei punti di eccellenza dell'hotel e' il personale. Infatti il personale della reception e' sempre disponibile, gentile viene incontro a tutte le esigenze trovando soluzioni. grazie

2026-10-03

Bravi

2026-10-03

Thank you for assisting us with valet and early check in we were very well accommodated and will likely visit again in future

2026-10-01

Breakfast was hectic with too many showing up at once and we arrived to no table available. One of the staff went out of her way to welcome us and ask for a few minutes to get a table cleared for us. She made a negative situation very positive and displayed excellent customer service. A quality worker.

2026-09-29

Compliments to the breakfast servers. Very pleasant and efficient

2026-09-29

The staff was very friendly and professional!

2026-09-29

Most beautiful holiday. Your hotel is like a museum! Simple beautiful. Best we have stayed in

2026-09-29

From reception to our departure staff was very accommodating

2026-09-29

Everyone was curious and attentive to any questions or needs. Especially loved the outside patio

2026-09-29

personale molto gentile e disponibile

2026-09-27

Fantastic stay!

2026-09-26

Alles fein

2026-09-25

Overall a very nice experience.

2026-09-25

Breakfast staff were so efficient and courteous

2026-09-25

Absolutely outstanding operation. Well done.

2026-09-25

Thanks for a nice check in and help to the Ferry. We come back

2026-09-24

We were very pleased with your hotel and personnel…Vincenzo - Great … the older lady, not so much…

2026-09-24

Thank you for the good breakfast every morning. And the ladies who work there are very nice.

2026-09-24

Loved our breakfast lady! Big smile and warm welcome every morning!!

2026-09-23

Superb team.

2026-09-22

A lovely two night stay beautiful room overlooking the marina.

2026-09-21

All staff we encountered were excellent!!

2026-09-21

Muchas gracias a todo el personal del hotel por su amabilidad y simpatía . Del bufé del desayuno quisiera destacar la dulcería napolitana .Espectacular, nos ha entusiasmado

2026-09-21

Than you to the front desk and breakfast and dinner staff,

2026-09-21

Thank you for preparing breakfast boxes! We had a lovely stay!

2026-09-21

Thank you for the kind welcome

2026-09-21

This Chef Feker I had my tour there 18-19-20 Thank you for everything.

2026-09-21

We were on a tour and were very impressed by our beautiful hotel. You have a wonderful location and I would recommend this hotel to others.

2026-09-20

Very attentive service - Gracie

2026-09-19

To the breakfast staff who very friendly and attentive, thank you very much

2026-09-19

Thank you for a wonderful 3 night stay in Naples. The room was fabulous and all the staff were friendly, courteous and helpful.

2026-09-19

Such nice staff and always so helpful.

2026-09-19

Packing us a to go breakfast box exceptional. Also everyone was courteous and very kind and helpful.

2026-09-18

. We

2026-09-18

Everyone at the hotel made us feel welcome and important. It was a delightful stay.

2026-09-17

Thank you so much for the kind upgrade during my first trip to Italy! It made the experience in Napoli that much better, and would stay in this hotel again in a heartbeat!

2026-09-17

Thank you for a wonderful stay at your beautiful hotel. We are looking forward to a return visit.

2026-09-16

Grazie e tifate Luna Rossa

2026-09-16

Everyone was very accommodating. Very pleasurable stay.

2026-09-16

Hotel staff is great

2026-09-15

ringraziamo il personale particolarmente gentili

2026-09-15

Thank you for our stay, it was a pleasant experience. All in all.

2026-09-15

To the breakfast team. Excellent service on our stay.

2026-09-15

Come quando venivo anni fa, ottima accoglienza, ottima assistenza, ottima colazione Grazie a tutto lo staff

2026-09-15

Thank you to make our stay comfort Sbke

2026-09-15

Thank you

2026-09-15

Friendly and efficient staff.

2026-09-14

Grazie al meraviglioso Maurizio

2026-09-13

It was an excelent stay.

2026-09-10

We had a tough flight getting into Naples and the concierge gentleman that checked us in turned our whole night around. He was very helpful and gave us a fantastic room. He made our night!

2026-09-10

El personal del lobby masculino muy atentos y educados. El personal del restaurante amable

2026-09-10

The service from the team from start to finish was wonderful, with particular thanks to Salvatore for the exceptional welcome and for looking after us throughout the stay, Agostino at dinner for also looking after us so well when we were in the restaurant, Ciara at breakfast who i understand is a trainee but definitely has all the skills needed to work with and engage with guests, and Marco the concierge for his wonderful engagement whenever we saw him. The hotel was also spotlessly clean so my compliments to the houseeeping team

2026-09-09

Thank you for the accommodations.

2026-09-08

Air conditioning on 5th floor was weak

2026-09-08

The location of the hotel is fabulous. The hotel itself was very clean and we loved our room.

2026-09-08

soggiorno ottimo e perfetta la location, tutto pulito e servizio eccellente

2026-09-07

Vorrei ringrazio lo staff della reception e del ristorante per la loro professionalità e gentilezza. La qualità del servizio offerta e’ stata ottima.

2026-09-07

All staff were extremely professional and helpful. Your hotel is extremely lucky to have such staff members.

2026-09-07

Our first was a small connecting room. Dario helped us find a room we were satisfied with. Very helpful.

2026-09-07

All staff where first class

2026-09-06

The staff was very nice.

2026-09-06

Checkin was easy and friendly. Directions to local places was very good

2026-09-06

Alessio arranged for my airport transfer and a guide and transfer to Herculaneum. He also greeted me in the mornings so that I felt important. I had trouble with the stairs and the gentlemen at the door always was at my side to lend me an arm and assistance with a smile.

2026-09-05

complimenti per il personale tutti bravi e gentili

2026-09-04

Thank you for being such a courteous caring staff. I asked for an iron board and Iron and it was there in two minutes. I can’t say enough about how lovely the staff was answering all our questions and giving us advice on restaurants, hair, salons, etc..

2026-09-04

Thanks for your kind concern

2026-09-02

Carla at reception was wonderful. She was friendly and had great recommendations

2026-09-02

Ringraziare per aver provveduto rapidamente al cambio di stanza che presentava problemi tecnici

2026-09-02

The gentleman at the reception is so knowledgeable and gave us a lot of valuable information for Pompeii and surrounding areas

2026-09-01

Grazie mille, un alloggio fantastico :))

2026-09-01

Sauber und beste Qualität

2026-09-01

Compliments to your resturant staff. They gave excellent service.

2026-08-28

快適なナボリでの時間を取ることが出来ました。ホテルの雰囲気はとても良かったです。

2026-08-25

Wonderful stay, fantastic staff..amazing!

2026-08-25

I had a great stay, the bed was very comfortable and the room was lovely. The staff was very helpful. It was a wonderful experience overall.

2026-08-24

Struttura davvero ben curata e accogliente. Faccio i miei personali e oggettivi complimenti per tutti i collaboratori che avete in struttura. Personale cosi cordiale e preparato è difficile da trovare.

2026-08-24

complimenti aspettiamo il sig.VINCENZO

2026-08-22

Accueil remarquable. Tout le personnel mérite d’être salué pour sa gentillesse et son professionnalisme

2026-08-20

The staff working when we arrived around 5pm on August 18 was wonderful!

2026-08-19

Thank you, everyone’s thoughtfulness was appreciated.

2026-08-19

CONCIERGE SEMPRE DISPONIBILE E PROFESSIONALE

2026-08-17

Thank you for an outstanding service and for your beautiful place

2026-08-17

From arrival to last day overall it was amazing

2026-08-16

Gracias a todo el personal, que ha sido muy amable y atento, especialmente a Giovanni en recepción.

2026-08-11

Reception staff at check in is excellent. Every thing is good.

2026-08-10

Very kind and accommodating

2026-08-09

Thank you for letting me check in early. I was very tired after long flight, and the person at reception helped me by checking me earlier. Seevice like this is really appreciated, amd I will come back.

2026-08-07

wonderful stay

2026-08-06

Sehr freundliches Personal an der Rezeption.

2026-08-05

とても快適に過ごすことが出来ました。 またりようしたいとおもいます。

2026-08-02

Thank you to all the staff at the Grand Hotel Santa Lucia, Vincenzo, Carla and Alessio at the reception, Marilena at the breakfast buffet and Francesca our housekeeper for a memorable stay.

2026-08-02

A very pleasant stay! Service was 100% !

2026-08-02

We really had an excellent stay on a top location.

2026-08-01

Maria Elena at breakfast was excellent. Also, the people in the reception area were very nice and helpful.

2026-07-28

Thank you, lovely stay. Would love to visit again once renovations are complete.

2026-07-28

Thank you for your hospitality and kindness

2026-07-27

Housekeeping was very pleasant and kept our room very clean with all our needs met. The rain shower was so pleasant! But the bath floor did feel a bit slippery when wet, so I had to be extra cautious.

2026-07-25

Complimenti alle persone che mi hanno accolto, alla loro gentilezza. in particolare al Signor Mario che mi ha accolto al taxi.

2026-07-24

Very good room and location

2026-07-24

The office management was welcoming and very courteous and efficient!!

2026-07-16

signorilità ed eleganza alla reception, bravi

2026-07-15

Extending a special thank you to Dario, who greeted me at reception when I checked in. He was very warm and friendly, extremely helpful when there was a problem in my room. He changed me to another room right away - and he helped me with dinner plans as well. I have stayed at your property for many years and always appreciate the attentive service. I'll be looking forward to staying with you again this Fall. Warmest Regards. Susan Honnell

2026-07-14

it is a lovely hotel in super surroundings and beautiful.

2026-07-13

Lovely stay, beautiful hotel

2026-07-13

Wonderful

2026-07-12

An amazing stay Loved the location the friendliness and helpfulness of staff

2026-07-12

Thank you for the breakfast box on the morning of July 11.

2026-07-08

We had arrived very late in evening due to cancellation of plane. Wasn’t sure when we would be able to proceed on our vacation. Room was promptly prepared for us and reception and maid service were excellent.

2026-07-07

Vorrei ringraziare le Signore delle pulizie. Molto gentili e soprattutto efficienti. Grazie

2026-07-04

Kind staff at front desk

2026-07-03

I enjoyed interacting with everyone at the Front Desk. Vicenzo, Mariana (?)-young lady, with glasses), Carla (she looks like the lady on the picture on the wall at the Front Desk :)), Mario, the Porter. He has a contagious smile. Always happy. And all the staff at the morning breakfast! Thank you for making our stay comfortable!

2026-07-02

Thank you for upgrading our room and looking after us, we had a lovely stay at your hotel

2026-07-01

The staff was so helpful with all travel arrangements. I was going to gragnano for the day and they helped me plan it expertly.

2026-06-29

Lovely stay

2026-06-29

Da anni ero cliente del Royal a Voi vicino tornerò al Santa Lucia

2026-06-28

Tutto e tutti meravigliosi🫶

2026-06-28

Our stay was lovely and the hotel is beautiful. Thank you!

2026-06-28

Very helpful and friendly staff.

2026-06-28

Thank you for a wonderful stay.

2026-06-27

very good location, very good breakfast, very polite stuff.

2026-06-27

Lovely staff

2026-06-27

Fromt desk people were very friendly and helpfulwith all our arrangments

2026-06-26

Thank you for accomodating our early check in as well as allowing us to stay a bit later when our flight was delayed back to the USA. You could not have been any nicer or more helpful! We also so very much appreicated our upgraded room. Your hotel is stunning and front desk staff professional, informative and friendly.

2026-06-26

Très bel établissement et magnifique décoration

2026-06-24

Thank you for your outstanding hospitality! Everything was perfect and your team especially Giovanni went above and beyond to make our stay enjoyable. We can’t wait to come back !

2026-06-23

When we arrived we were greeted wonderfully! Very polite and eager to please! Bravo!

2026-06-23

Thank you for a lovely stay and for arranging a Sea view room which totally elevated our experience. We loved the friendly staff and the design of the hotel.

2026-06-23

Unfortunately I didn’t get the names of the people at the front desk who helped us but Sunday June 20th a gentleman in the afternoon gave us several good suggestions for dinner. Then the morning on Monday June 21 somebody else walked to the taxi stand and negotiated us a price to the airport so that we didn’t get taken advantage of like we had in other cabs. We were extremely grateful for that.

2026-06-22

Breakfast staff very attentive and friendly-especially Mariana

2026-06-22

Marianna in the breakfast area was excellent and very friendly

2026-06-22

Grazie a tutto lo staff super professionali e gentili

2026-06-20

Cortesia e grande professionalità

2026-06-20

Cari tutti, vorrei ringraziarvi di cuore per la splendida accoglienza e per l’attenzione che mi avete riservato durante il mio soggiorno. Fin dal primo momento mi sono sentita benvenuta e coccolata. La vostra gentilezza, disponibilità e professionalità hanno reso questa esperienza davvero speciale e mi hanno fatto sentire come a casa. Grazie a tutto lo staff per il sorriso, la cura e la passione che mettete ogni giorno nel vostro lavoro. Porterò con me un bellissimo ricordo di questo soggiorno e spero di avere presto l’occasione di tornare a trovarvi. Con affetto e gratitudine Marta Fascina

2026-06-19

Thank you for keeping the Hotel in great condition and for a fabulous stay.

2026-06-19

The staff and hotel were lovely.

2026-06-19

Thanks for being so flexible in adjusting our reservation

2026-06-19

un grazie a tutto il personale con il quale siamo entrati in contatto, in particolare ristorante e colazione

2026-06-18

Grazie per l’accoglienza

2026-06-17

All staff were very nice and friendly!

2026-06-17

all wonderful as usual

2026-06-17

We would like to thank you for such a wonderful stay. Congratulations on such wonderful staff and an extremely beautiful hotel. Kindest regards Steven & Kerrie Sydney

2026-06-16

Personnel très sympathique et professionnel

2026-06-16

To the entire staff, grazie mile !!! Looking forward to seeing you next year !

2026-06-16

Wir hatten einen schönen Aufenthalt in Ihrem Hotel und werden den Besuch in Neapel in sehr guter Erinnerung behalten.

2026-06-15

Very nice experience

2026-06-15

Thank you for accommodating our early check in and late check out. The staff was amazing!

2026-06-15

Reception

2026-06-12

Concierge and front desk were very, very helpful.

2026-06-11

Great Thanks to all, staff at reception but also lady at breakfast

2026-06-11

The staff were excellent and the hotel clean and well presented.

2026-06-11

very friendly and helpful staff, wonderful view!

2026-06-11

Nous avons été très satisfaits , ainsi que les participants à la conférence d’Euribron

2026-06-09

Excellentes Team vom Frühstückraum,Reception Empfang bis zur Bar, alle Mitarbeiter sehr nett gewesen

2026-06-09

We were made to feel so welcome by all the staff during our stay. Everyone was so friendly and welcoming and very kind to our baby! We felt very comfortable and loved our visit.

2026-06-08

Excellent, friendly staff who were always very helpful.

2026-06-08

La professionalità e la simpatia con cui ci avete accolti ci hanno fatto sentire a casa... grazie di cuore

2026-06-07

Thanks for the whole concierges and their team for the Napolitan warm welcoming and all that follows when we enter the hotel. Day and night

2026-06-07

Giovanni is an excellent concierge

2026-06-07

Vi ringrazio infinitamente Silvia Berri

2026-06-06

Everyone could not have been nicer or more accommodating. Thank you

2026-06-05

Compliments till now.On 7 of june at 4.00 I should check out to reach the plane at 6.20.Can you give me a breakfast to go,a phone call at 3.30 and call for a taxi for the airport for me? Thank you and all the best for you

2026-06-05

We enjoyed our stay very much and all of the staff were excellent. Thank you.

2026-06-04

All tk you

2026-06-04

This hotel was really a beautiful place to stay. The staff was so friendly and welcoming. The location is great for just getting outdoors and walking. The breakfast buffet was outstanding. We also enjoyed the later checkout. Most definitely would stay here again.

2026-06-04

Staff molto professionale e cordiale .

2026-06-03

Wonderful stay with very friendly staff

2026-06-03

Super service . Our room cleaner was delightful

2026-06-02

Tutto fantastico e tutti gentilissimi e super accoglienti

2026-06-01

We enjoyed our stay and loved the location and breakfast

2026-05-31

Excellent hotel and very helpful staff.

2026-05-31

Thank you for our lovely stay in Naples.

2026-05-31

Thanks to the front desk on our arrival 3 hours early, as we decided to change our train trip to fly, our room wasn't read but they did find us an alternative room so we didn't waste half the day sitting in reception.

2026-06-01

Thank you EVERYONE for your exceptional commitment.

2026-05-30

We were originally disappointed in our room and when we addressed it at the front desk, we were upgraded to a far nicer accommodation. We appreciate this. While this was a strictly personal trip for me, I am an associate with HelmsBriscoe and I will report good reviews on our company’s platform called Insight for all associates to know of our good experience. Thank you.

2026-05-29

Everything runs very well in yours hotel

2026-05-29

Thanks for the reception

2026-05-29

Die Geschäftsleitung hat ein gutes Händchen in der Wahl ihrer mitarbeitenden. Ich möchte an dieser Stelle besonders Dario von der reception erwähnen. Er hat mit mir lange vor meiner Ankunft in sehr gekonnter und verbindlicher Weise zum Teil zeitaufwendige Ausflugs- und Besichtigungsprogramme organisiert und sogar in letzter Minute unmögliches möglich gemacht. Dario vertritt die Qualität der formvollendeten, erstklassigen Concierge wie man das noch von den Siebzigerjahren her kennt.

2026-05-27

grazie x l'accoglimento del nostro barboncino

2026-05-26

ORGANIZZAZIONE DI VIAGGI CON GRANDE SOLLECITUDINE. SIMPATIA ED EDUCAZIONE DEL PERSONALE.

2026-05-26

What a beautiful and wonderful stay

2026-05-26

Thank you to Giovanni at front desk for taking the time to talk to us about how passionate he was of his city of Naples and to the wonderful staff at breakfast who were lovely to our family !

2026-05-26

Thank you for a great stay. Everyone was friendly and helpful

2026-05-25

To the front desk for the job well done

2026-05-25

Come già il passato la vostra capacita’ di ricezione alberghiera e’ ai livelli più alti. Grazie per l’ospitalita’

2026-05-24

Nice hotel.

2026-05-24

Very hospitable. Thank you.

2026-05-23

Agradecimiento para todo el personal del hotel por su amabilidad y buena disposición

2026-05-23

The team was able to find my passport left accidentally in my room. I was in Sorrento and came over the next day for pickup. Great service!

2026-05-21

Wonderful stay. Great location. Enjoyed meeting Mateo.

2026-05-21

Molto professionale e cordiale

2026-05-20

My experience was exceptional all around.

2026-05-20

All staff were professional and attentive and responsive to the guest.

2026-05-20

Compliments to the housekeeping staff. Our room was kept very clean during our stay, and this was greatly appreciated!

2026-05-20

This was a once off trip to Napoli and unlikely to be repeated any time soon. An enjoyable stay nonetheless. The staff were all helpful and polite

2026-05-19

Friendly, welcoming staff

2026-05-19

ottimo personale

2026-05-19

Un grazie ed elogio particolare al personale di sala e del bar: gentilissimi e competenti.

2026-05-19

personale cortese e accogliente, molto professionale ma con la dovuta empatia verso i clienti

2026-05-19

Complimenti a tutto il personale, soprattutto alla Signora che gestisce la ristorazione della colazione in sala, in quanto a volte vi è stato un po' il delirio (tutti insieme) ma è sempre stata in grado di gestire la situazione perfettamente!

2026-05-19

Tutto il personale è stato molto gentile, senza affettazione.

2026-05-19

Egregi signori, È stato un soggiorno molto piacevole e la gentilezza del personale di alto livello.

2026-05-19

Grazie per tutto.

2026-05-18

Very pleasant and accommodating. Thank you

2026-05-17

Accoglienza cortesia di Vincenzo molto gradita

2026-05-15

Grazie a tutti, siamo stati benissimo.

2026-05-15

Merci pour l’accueil et votre gentillesse et tout vos services.

2026-05-14

Excellent accommodations and top teir staff!

2026-05-14

Thank you to the front desk staff for your kind support in booking our taxi and car driver needs. You helped make our stay a perfect base for our day trips in the area. Thank you to the breakfast dining room staff: always pleasant, professional, and attentive service. You made each morning's breakfast a pleasure. Thank you to the efficient housekeeping services. Our room needs were kept in perfect condition!

2026-05-14

The staff was accommodating. We were at the end of our journey and it was very much appreciated to check in early. Wish we would have had more time at your facility, instead of one night.

2026-05-14

Appreciate the breakfast basket we were able to have for our early morning departure.

2026-05-14

Breakfast staff were super attentive and pleasant. Front desk staff very helpful and informative

2026-05-14

U

2026-05-14

Thank you for the exceptional service at the reception desk for arranging our driver Giuseppe Erculano for Pompeii, Herculaneum and Amalfi Coast site seeing. Attendants were thorough, accurate, and polite.

2026-05-13

our stay,our firs, at the hotel was outstanding

2026-05-12

Very friendly front desk staff. The bell porters were efficient. They made parking my car very easy. Good highly recommend this hotel.

2026-05-12

Il personale è stato meraviglioso

2026-05-11

Our stay was absolutely perfect. I wouldn’t change a thing. Keep up the great work. Best hotel I’ve ever stayed in!

2026-05-12

Very nice trip in your hotel

2026-05-11

FELICITATIONS

2026-05-11

Thank you. We had a very nice stay!

2026-05-10

Großartiger Gesamteindruck ihres Hotels mit einem sehr aufmerksamen, sehr freundlichen und hilfsbereiten Personal! Grazie Mille

2026-05-10

Come sempre cortesi e puntuali

2026-05-09

tutti bravi

2026-05-09

The hotel staff where outstanding they where very polite and always there to help with any inquiries Will highly recommend this hotel to friends and family.

2026-05-09

The breakfast staff was excellent. And so were those working at the front desk. They were friendly and helpful.

2026-05-08

Hôtel grande classe avec un personnel toujours disponible et à l'écoute chambre et petit déjeuner au top Félicitations à vous tous

2026-05-07

All was so helpful l. Educator (I apologize if I misspelled his name. We were looking for a nice restaurant and he suggested and he Called to let them know we were coming. When we showed up at the restaurant, we were greeted so nice!

2026-05-06

All was good

2026-05-05

Front desk very professional.

2026-05-05

Wonderful!!

2026-05-05

Grazie per la gentilezza e affabilità

2026-05-04

Muy agradecidos a Vincenzo de recepción, Fue amabilísimo y nos ayudó con la reserva para visitar "Nápoles subterráneo".

2026-05-04

Thanks to Vincenzo for his hospitality

2026-05-04

Hotel staff were very welcoming and accommodating. Very friendly. From front desk to bell staff to dining service. Wonderful experience. Thank you.

2026-05-04

Thanks

2026-05-04

Complimenti alla reception, sempre cortesi e disponibili

2026-05-04

Grazie dell' accoglienza, della disponibilità e della professionalità!

2026-05-04

Great job! Wonderful stay

2026-05-03

Everyone was friendly and helpful each day of our stay.

2026-05-03

Wonderful staff! Friendly, efficient

2026-05-03

Vincenzo D'Alessandro went above and beyond in helping us arrange airport transportation (2 times), transfer to Ravello, and setting up a car/tour of Pompeii. Lastly...he had a great recommendation for dinner that was exactly what we were looking for!

2026-04-30

Grazie di tutto siete veramente gentili

2026-04-30

Siamo stati bene. Letto e teli bagno al top

2026-04-29

Personale molto gentile

2026-04-27

Grazie per il piacevole soggiorno e per la Vostra cortesia.

2026-04-27

La signora della reception di una pazienza e gentilezza molto spontanea e di grande professionalità

2026-04-27

Wonderful day. Always friendly, always helpful and a beautiful room!

2026-04-27

Grazie per la vostra cordialita' e cortesia

2026-04-27

All staff very pleasant and accommodating

2026-04-27

Exceptional Service from all the staff; Reception, Bar, Porter, Breakfast, Housekeeping.

2026-04-27

Thanks

2026-04-27

Personale davvero molto professionale ma con gentilezza

2026-04-26

It was am amazing few days - Mario the door man was just simple incredible - esp his hospitality.

2026-04-25

Bett und Bad waren top!

2026-04-25

Very friendly and helpful at all times and Lindy printed a document for me.

2026-04-25

Great staff

2026-04-25

Staff is lovely helpful and funny

2026-04-24

Thank you to all the staff all excellent

2026-04-23

comfortable room and polite and helpful staff. very happy stay

2026-04-23

All staff were very kind, helpful, efficient and always ready to help. Thank you all very much. Everywhere was spotlessly clean and smart.

2026-04-21

The front desk team and those who meet guests at the fort will set the tone of all that goes on in the establishment. Your team did a very good job at making us feel welcome. That same atmosphere was also seen among the breakfast staff and housekeeping. Should we visit Napoli again, we will look you up.

2026-04-21

Staff was very professional.

2026-04-20

Thank you for replacing hair dryer

2026-04-20

La professionalità, l'impegno e la gentilezza dell'intero staff sono encomiabili.

2026-04-20

Outstanding service. Had issues with our tea kettle that were resolved quickly. Outstanding breakfast. Lovely rooms.

2026-04-20

Really enjoyed our stay!

2026-04-19

Siete uno staff di primissimo livello per cortesia, disponibilità ed efficienza

2026-04-19

Thank you to the entire staff for the wonderful and friendly service.,

2026-04-20

The front desk staff was very good as were the valets. Breakfast staff was very good on 17 and 18 April, but not so good on Sunday the 19th. They seemed like they were not sure what they were doing.

2026-04-18

Very pleasant stay

2026-04-17

You are doing a good job which is reflected in how well trained and motivated the staff are.

2026-04-17

All the staff were excellent. The breakfast ladies were so welcoming and happy it made a good start to the day. Special thanks to Giovanni for lost baggage assistance.

2026-04-17

An enjoyable stay in Naples

2026-04-17

The staff are some of the most friendly and helpful I have ever met. They always had a smile on their faces and went out of their way to help some of the people in our group. I was so impressed!

2026-04-17

Un plauso particolare da Giovanni a tutto il personale del ricevimento altamente professionale ed Antonella sempre disponibile nelle prenotazioni

2026-04-15

To the staff managing the front desk please. They were just wonderful - their English was impeccable, which we so appreciated, and they were so helpful and kind. And to the ladies who catered our breakfast. Just so welcoming and the best cup of cappuccino ever!

2026-04-14

To the chamber maid our room was spotless on our return each day. Sadly complementary water came only on the first night. Front of house staff very helpful and the staff in the breakfast room. Situation of hotel perfect for evening walks

2026-04-14

Great staff, all very helpful and welcoming

2026-04-13

Grazie come sempre

2026-04-13

It was great fun and a lovely place to stay.

2026-04-13

We've particularly enjoyed the staff in the breakfast room as well as housekeeping

2026-04-12

Благодарим за комфортное пребывание.Продолжайте поддерживать сервис на столь же высоком уровне! Успехов и процветания!

2026-04-10

We had a great stay and the staff was great

2026-04-10

We had a very pleasant stay but we did have a misunderstanding about the time to book a car service, and I did not think that was handled well. They tried to charge us, and when we complained, they didn’t charge us, but we should not have had to complain. they should never have tried to charge us for booking a car service at the incorrect time of day.

2026-04-08

Zzzzz

2026-04-06

Wir möchten uns für dien überaus freundlichen Empfang und das sehr nette und zuvorkommende Personal bedanken.

2026-04-06

Ein angenehmer Aufenthalt, unser Badezimmer war für 1 Person ausreichend, aber etwas klein ,Zimmer 507! Schöner Ausblick. Die Dame beim Frühstück war sehr flott u.aufmerksam u. angenehm, sie hatte alles im Griff.

2026-04-06

uno staff eccellente dalla reception al bar sala colazioni

2026-04-06

Very kind service in general.

2026-04-05

SIAMO STATE BENISSIMO

2026-04-05

Complimenti alla reception e alla colazione. Tutti molto attenti e molto cordiali

2026-04-03

Agradecer el trato siempre educado y cercano de todos los empleados, un personal excepcional!

2026-04-03

Personal de recepción amable y cariñoso

2026-04-02

Ho apprezzato molto la discrezione e l’assoluta educazione e disponibilità del vostro personale; sia all’accoglienza, sia in sala e ai piani. Abbiatene cura perché oggi sono la “merce” più rara e preziosa! Grazie mille!

2026-04-02

Muy buen hotel

2026-04-02

Accoglienza in reception e problem solver con gentilezza e garbo

2026-04-01

All staff extremely helpfull and friendly. Very good service of ALL the staff!

2026-03-30

A lovely hotel, great views over the Bay of Naples, convenient for several good restaurants and if we were to return to Naples we would stay with you again.

2026-03-30

We were very satisfied with your personnel. Everybody was very professional, from reception to the bar, restaurant, and breakfast service. We particularly appreciated Mario who helped us with our luggage and Marianna who brought us breakfast.

2026-03-28

thank you for a wonderful stay, if we come to Naples again, we will stay with you again.

2026-03-28

Thank you for a most enjoyable visit to you well-positioned hotel.

2026-03-28

Friendly and efficient staff

2026-03-27

Lo staff è il migliore di Napoli, anzi d'Italia

2026-03-26

Thank you to Dario and the entire reception staff for help making our time in Napoli very enjoyable

2026-03-26

Staff molto cordiale e simpatico.

2026-03-25

Da molti anni la Mia casa a Napoli

2026-03-25

Vincenzo at the front desk was outstanding.

2026-03-26

Äußerst freundliches Personal, stets hilfsbereit und alles wird prompt erledigt.

2026-03-24

Ich bedanke mich im Namen von The Grand Tour Travel Company für die freundliche, unkomplizierte, kompetente und zuvorkommende Art, mit der unsere Gäste bei Ihnen behandelt wurden. Alle haben sich ausgesprochen wohl gefühlt in Ihrem Haus. Wir freuen uns auf unseren nächsten Aufenthalt bei Ihnen. Andreas Powik Tour Manager The Grand Tour

2026-03-24

Grazie x la fentilezza

2026-03-23

All the staff were so friendly and helpful, making our stay so enjoyable

2026-03-23

Ho molto apprezzato la disponibilità e la cortesia sia del personale della reception sia anche delle persone addette ai bagagli. Davvero piacevole

2026-03-23

Grazie per il fantastico soggiorno

2026-03-20

The whole staff was excellent !

2026-03-18

A wonderful stay for our first time in Napoli! We hope to return!

2026-03-16

Voi siete la mia certezza e il luogo che ogni volta check torno mi Sto arrivando! di casa, di raffinata eleganza senza essere mai eccessiva e chiassosa. Accoglienza meravigliosa da parete del personale della sala colazione, reception, portieri e addetti alle camere.

2026-03-16

Ringrazio tutto lo staff per la gentilezza

2026-03-16

So far our stay has been wonderful. Everyone is so kind. We are enjoying every bit of our stay

2026-03-16

c'è un'attenzione totale, ma molto discreta per il cliente; tale da far sembrare scontate e naturali tante piccole coccole che uno riceve. si ha veramente difficoltà (poca voglia) di uscire dalla propria camera. è bello sentirsi 'a casa'.

2026-03-15

You made our stay in Napoli wonderful. Next time we come to Napoli we will definitely stay at the Grand Hotel Santa Lucia

2026-03-15

Grazie per il bellissimo soggiorno. Il Vs Hotel fa anch'esso parte della memoria storica e affascinante di Napoli. Bravi a tutelarlo e allo stesso tempo adattarlo ai ns tempi

2026-03-15

What an amazing hotel! The owner, management and staff are top tier people. I felt like I was welcomed by family upon arrival and felt comfortable the entire stay. I can’t wait to return in August.

2026-03-14

Enjoyed very much the new fitness equipment. Very nice and clean.

2026-03-13

Our reception at check-in was delightful. Everyone was friendly and attentive.

2026-03-13

Thank you for a wonderful stay.

2026-03-12

Bravo pour tout ... on a adoré... maintenant Naples rime avec l’hotel santa lucia

2026-03-10

Sempre gradevole il soggiorno presso la Vostra struttura , sta diventando ormai tradizione per noi.

2026-03-08

Thanks to Rosa for excellent breakfast service, and for the birthday cake she served on Friday

2026-03-08

1

2026-03-05

Thank you all for your warm welcome and assistance.

2026-03-03

We had a wonderful stay, thank you. Every member of your team, without exception, welcomed us as though we were long lost friends, and were focused on ensuring our stay was as perfect as it could possibly be. Thank you to your entire team. This was our second stay with you, and we highly recommend the Grand Hotel Santa Lucia.

2026-03-03

Everyone we met was very pleasant, professional and helpful.

2026-03-03

Thanks very much. We had a great stay and everyone was lovely to us.

2026-03-03

We had a lovely stay, excellent staff. Sorry we drank all your Madri on our first night🤣

2026-03-01

Signorilità, accoglienza, disponibilità, cortesia e buonumore di tutto lo staff, in particolare modo gli addetti a bar/ cucina, colazioni.

2026-03-01

Sono stati tutti molto cortesia e gradevoli. Grazie

2026-02-28

Breakfast staff very pleasant, courteous and always smiling, thanks to Denise.

2026-02-28

Thank you for a great stay!

2026-02-28

We enjoyed our stay with you very much - thank you!

2026-02-28

Grazie è sempre un piacere passare qualche giorno da voi

2026-02-27

Ringrazio per il servizio e gentilezza

2026-02-27

Non è la prima volta ed è sempre un piacere

2026-02-24

Nos ayudaron con con la valija que se nos había trabado la combinación. Muchas gracias, hermoso hotel y atención del personal

2026-02-23

Il Santa Lucia riesce a coniugare il giusto livello di "lusso" con un'atmosfera di semplicità e calorosa - senza essere troppo confidenziale - accoglienza. Eccellente il servizio garage/car valet, ad un giusto prezzo. Squisita anche la cortesia/disponibilità di tutto, proprio tutto, il personale. Dopo anni di frequentazione per lavoro e per turismo del sempre ottimo "Vesuvio" , non ho dubbi sul fatto che anche per il futuro i miei soggiorni a Napoli saranno al "Santa Lucia", il cui rapporto prezzo/qualità è, a mio giudizio, semplicemente imbattibile.

2026-02-21

Grazie

2026-02-21

Gracias, y muy adorable el caniche

2026-02-21

Wonderful rooms and great room service

2026-02-20

Miglior hotel di Napoli

2026-02-19

Volevo ringraziare perchè molto gentilmente avete tenuto la vettura di un nostro ospite durante la cena senza addebito.

2026-02-18

All of the management and staff were pleasant, helpful and accommodating. We very much appreciate their assistance in making this an enjoyable trip!

2026-02-16

Bravo pour la qualité de la chambre , et à la qualité du petit déjeuner ( excellente et rare dans un hôtel en Italie)

2026-02-17

Great service!

2026-02-15

You reception staff were very accommodating and helpful

2026-02-14

Grazie per tutto...pioggia esclusa (!!) ma questo non è colpa vostra

2026-02-13

Lovely stay. Friendly. Comfortable. Quiet.

2026-02-13

Excellent service and kindness upon our arrival and very good doorman service with the suitcases and with parking the car. And a special thank you to the lady serving breakfast (small - brunette); she was extremely kind and helpful. Her service was impeccable. Thank you.

2026-02-12

Tutti gentilissimi, complimenti!!!!

2026-02-12

Accoglienza ottima

2026-02-12

Ringrazio la gentilezza della cameriera.

2026-02-11

Sempre di classe, storico staff eccezionale

2026-02-09

Everything was beautiful! Very high quality service. Room was gorgeous. I enjoyed the view. Linen/ bedding was excellent quality.

2026-02-09

A lovely stay

2026-02-09

Grazie mille

2026-02-09

all staff especially the reception and the guys in the lobby were incredibly polite.

2026-02-09

Staff were generally friendly and helpful especially the senior lady serving breakfast.

2026-02-09

Thank you to the breakfast waitresses and the cleaning ladies

2026-02-09

Your staff was very ingratiating

2026-02-09

Sono in frequent client di Hyatt Dorchester Mandarin . La qualità del servizio che offrite al Santa Lucia è ineguagliabile! Non ho parole ! Vincenzo Trani

2026-02-09

Thank you very much. Especially the cleaning ladies and the breakfast ladies

2026-02-07

Ricevimento, pulizia, ristorante ma soprattutto le signore della colazione che sono il buon giorno

2026-02-03

really nice and accommodating service at the reception. very good breakfast.

2026-02-02

Complimenti per la professionalità e la gentilezza e per averci fatto sentire a casa nostra.

2026-02-01

Thank you for a wonderful stay, we enjoyed our time with you.

2026-01-31

The staff, without exception, were helpful, professional, friendly and made our stay particularly pleasurable.

2026-01-30

Grazie sempre per il calore

2026-01-30

Gracias y felicidades

2026-01-29

Thank you for sorting out issues with our guests' check-in quickly and efficiently

2026-01-28

Loved our stay Staff very pleasant Rooms clean Great crew in the bar

2026-01-26

Grazie per la gentile accoglienza al check-in.

2026-01-25

Ringrazio molto la direzione e tutti i dipendenti. Ho ricevuto un'ottima accoglienza specialmente per avermi riservato un dolce in camera, al mio arrivo, per il mio compleanno. Sono stata benissimo nella camera numero 310 che chiederò di riservarmi ogni volta che tornerò a Napoli. Grazie di tutto e...a presto!

2026-01-25

SOGGIORNO BELLISSIMO ED ESPERIENZA CHE CONTIAMO DI POTER RIPETERE COSTANTEMENTE

2026-01-24

The staff in the breakfast area on January 19th were so thoughtful when they gave me a small birthday cake during breakfast. It is very much appreciated.

2026-01-20

Professional stafff Helpful in making arrangements and made our stay very pleasant

2026-01-19

complimenti alle reception e ai dipendenti

2026-01-17

Grazie come sempre

2026-01-16

Angenehme und freundliche Atmosphäre, die. Küche hat jederzeit etwas Leckeres für die Gäste bereit

2026-01-14

Ottimo tutto. Ordinato ed elegante

2026-01-12

Bravi molto molto gentili

2026-01-12

Ottima esperienza, ringrazio per aver ricevuto un gradito upgrade con vista mare laterale. L’hotel é elegante e molto pulito, camera silenziosa e confortevole. Staff gentile e ottima posizione. Alla prossima! Michele

2026-01-11

Professionali e molto disponibili, empatici

2026-01-07

When my luggage was lost at Naples Airport, the front desk staff went above and beyond to support me. Their kindness and professionalism were truly reassuring, and I am deeply grateful to everyone who assisted me. Thank you very much.

2026-01-15

Ottima accoglienza con professionalità sorriso e gentilezza

2026-01-07

Un soggiorno strepitoso, dalla a alla z

2026-01-06

Thank you for a lovely stay.

2026-01-06

Grazie per la professionalità e l' accoglienza.

2026-01-05

Grazie per la sua gentilezza

2026-01-05

Grazie dell’ospitalità

2026-01-03

very clean hotel. friendly staff, great views and good location

2026-01-03

Accoglienza cortese cena di capodanno ottima e soprattutto pasticciere doc

2026-01-02

Personale professionale , cortese, eccellente

2026-01-02

The Manager Vincenzo was outstanding. He is very pleasant and was very helpful to us. He is a great asset to your hotel.

2026-01-02

Ringrazio di cuore per l’accoglienza e la cura mostrata verso ogni esigenza.

2025-12-31

Wir waren überaus zufrieden und haben unseren Aufenthalt genossen.

2025-12-30

camerieri del ristorante e della colazione.

2025-12-30

Every member of staff were very pleasant and helpful, nothing was too much trouble.

2025-12-28

Complimenti per l’ottima cortesia di tutto il personale in servizio, sempre disponibile, educato e accogliente

2025-12-27

Ottima struttura in una delle zone più suggestive del golfo di Napoli. Complimenti a tutto lo staff

2025-12-27

Complimenti all’intero staff per gentilezza e professionalità

2025-12-24

il santa lucia è la nostra casa lontano da casa

2025-12-23

La gentilezza della caposala per la colazione nel preparare sacchetti per partenza anticipata

2025-12-22

Thank you for the beautiful room. My daughter and I I were so happy to enjoy the luxury while looking at the sea. We had a wonderful time

2025-12-22

Sempre un grande piacere ritornare al Santa Lucia. È oramai la nostra casa a Napoli

2025-12-22

Very nice hotel

2025-12-20

The staff were extremely helpful and informed.

2025-12-19

Grazia

2025-12-18

Grazie a tutto lo staff della reception per la cura e la disponibilità nel gestire un inconveniente personale

2025-12-15

Accoglienza

2025-12-15

Si. Agli addetti alla reception e agli altri servizi

2025-12-13

È sempre un piacere soggiornare presso la vostra struttura

2025-12-11

Complimenti per tutto il personale davvero molto attento. Ci tornerò molto volentieri

2025-12-11

ottima struttura

2025-12-10

All'arrivo personale simpatico e scherozo ma molto cortese. La livrea del personale dà un senso di ordine ed eleganza raro. Il presepe all'ingresso è stata una bellissima sorpresa, mi ha colpito molto il fatto che fosse un Ferrigno originale. È molto bello che un'hotel investa in opere d'arte di maestri del territorio. La camera era perfetta. Ho apprezzato molto che tutti gli accessori (pantofole, shampoo ecc) fossero già presenti senza doverli richiedere alla reception o, peggio ancora, scannerizzando dei qr code e ordinandoli su un sito, come fanno adesso altri hotel con la scusa dell'ecologia. Degli arredi in particolare mi sono piaciuti molto gli accessori per la scrittura in pelle come il sottomano e il porta taccuino. Sono proprio un tocco di classe in più. Colazione molto piacevole, non so se sia effetivamente così, ma l'impressione era che fosse stato preparato tutto all'interno dell'hotel. Infine, almeno per quel poco tempo che ci ho passato, gli spazi comuni erano tenuti in maniera impeccabile. In particolar modo il bagno, che non è scontato. Grazie mille per l'esperienza.

2025-12-09

Molto gentili e disponibili

2025-12-09

Complimenti a tutto lo staff

2025-12-09

Grazie mille di cuore a tutti voi ed un abbraccio speciale al signor Mario. Buon Natale

2025-12-09

Nella vs struttura siamo stati benissimo e abbiamo trovato il personale molto cortese e attento a soddisfare le nostre richieste

2025-12-09

Grazie dell’accoglienza e dell’ottimo servizio

2025-12-08

un luogo di soggiorno storico, elegante, con personale davvero professionale e gentilissimo.

2025-12-06

Personale eccellente . Complimenti !! Sempre al top

2025-12-06

Avete uno staff alla reception eccezionale: Antonella, Vincenzo, Francesca o Stefania ?(non sono sicura del nome) e un altro signore presente il 5 mattina sono stati meravigliosi. E ancora grazie per averci dato la camera con uno scorcio sul vostro splendido golfo, quando al telefono mi era stato detto che non c'era più disponibilità. Amo il vostro hotel da sempre, ma l'accoglienza che ci è stata riservata,nonostante fossero giornate in cui eravate alle prese con vip vari, è stata senza uguali. POrto il Santa Lucia nel cuore, come perla della vostra incredibile città. Spero di tornare presto.

2025-12-07

Risotto al sugo eccezionale!!

2025-12-05

Molto cordiali all'accoglienza e molto dipsonibili nella sala colazioni

2025-12-03

GRAZIE PER L’OTTIMO SERVIZIO DI ACCOGLIENZA DELLA RECEPTION

2025-12-01

E' stato un soggiorno davvero piacevole , lo staff è stato molto gentile e sempre disponibile.

2025-12-01

Ottimo soggiorno

2025-11-30

Cortesi e diaponibili

2025-11-29

We always feel welcome at St Lucia!

2025-11-24

Grazie come sempre. Mi sono sentita a casa

2025-11-22

Sempre precisi e gentili

2025-11-22

Thank you for your courtesy pleasant reception and hospitality. Look forward to coming back…

2025-11-21

The receptions people were excellent

2025-11-17

Grazie per l’accoglienza la cortesia e l’attenzione agli ospiti Tornerò sicuramente

2025-11-15

Tt molto bene

2025-11-15

Ottimo albergo, anche il personale gentil disponibile. Livello internazionale. Son venuto con uno sponsor, valutero il prezzo per venire con la famiglia in futuro.

2025-11-14

The concierge staff was extremely helpful.

2025-11-14

Thank you for allowing us to do an early check in and offer the room prior to the established timeframe, it was convenient and it made a difference in our day.

2025-11-12

C’était parfait

2025-11-10

Excellent service and accommodation. Room temperature control required assistance from reception. A minor quibble during a very comfortable stay. Thank you.

2025-11-10

Staff were all helpful and knowledgeable especially the breakfast staff.

2025-11-10

Especially to the ladybthat ran the breakfast room

2025-11-10

Thank you for a wonderful few days in Naples

2025-11-10

Tutti gli addetti alla ricezione sono gentili e simpatici, molto disponibili, tutti bravi ma la signora Carla è top

2025-11-08

Grazie

2025-11-08

Especially to Marlena at breakfast

2025-11-08

Many halpful and friendly staff. Salvatore upon arrival with the luggage, Dario was superfriendly and helpful at the bar during coffee breaks. For the Conference good help from Flavio and when he wasn’t there Maurizio showed great willingness to help. Thank you to them and everyone else who made our stay and meeting memorable.

2025-11-06

I was part of the Volvo Group conference and I had a great staying.

2025-11-06

Complimenti a Tutti, Gentilissimi, Cortesia e Professionali, soprattutto Marilena in sala Colazione.

2025-11-04

Sempre un piacere. Una coccola dal primo istante. Grazie per l’attenzione e per la cura

2025-11-04

We had a wonderful stay! Great ambiance. Desk staff polite and helpful.

2025-11-04

Excellent attention at breakfast service.

2025-11-04

Thank you for taking care of overcharge.

2025-11-05

A wonderful hotel. I will recommend it. So peaceful but so close to the city center.

2025-11-03

Mario was very efficient, friendly, and fast, which is always helpful as an international traveler (ie, getting my bags quickly, hailing a cab quickly) etc. Also, the risotto was perhaps the best I've ever eaten in my life. It was spectacular!!! The restaurant (lunch) wait staff were impeccable by every measure and I could not have asked for anything more. An excellent lunch experience (2 days ago, Saturday, Nov 1).

2025-11-03

Gentilezza e cortesia sempre

2025-11-03

Afmerksamkeit und Service 1A

2025-11-02

The hotel is beautiful. The staff is accommodating. The neighborhood is excellent!

2025-10-31

Grazie! Non dimenticherò À presto

2025-10-30

Motivo il signor Mario !! Bravi tutù ma lui è stato magnificato e molto collaborativo

2025-10-29

Staff at the front desk/concierge were great!

2025-10-28

A beautiful hotel. Staff were attentive, friendly and helpful. The location was excellent.

2025-10-28

Nonostante l'accoglienza iniziale fosse stata piuttosto fredda, tutto è cambiato con l'arrivo del signor Mario. È un vero raggio di sole in questo hotel, una persona molto piacevole e disponibile

2025-10-27

Personale molto gentile, disponibile e competente.

2025-10-27

Complimenti per la manutenzione delle stanze e delle aree comuni Sebbene la struttura non sia di recente costruzione non è facile trovare camere così curate nei dettagli e con attenzione alla manutenzione, lo stesso per le aree comuni

2025-10-26

Thank you for a most memorable stay at your beautiful hotel! We were delighted by the complimentary upgrade to a room with a sea view—it was truly magical. Every staff member we encountered, from the front desk to the breakfast service and housekeeping, was warm, professional, and attentive. You made us feel so welcome, and we’re already dreaming of our next visit!

2025-10-25

Members of our party were stranded at the train station due to the taxi strike. A member of your reception staff quickly went into action and had a driver at the train station within 15 minutes of the call. It definitely made 5 people very happy. Thanks to the tall gentleman in reception. I wish I got his name.

2025-10-25

Mario war ein sehr angenehmer Mitarbeiter.

2025-10-25

I liked the big room.

2025-10-25

Gentilissimi e disponibili tutti quanti, a partire dalla signora Carla alla reception.

2025-10-24

Very friendly staff, we had an overall excellent time.

2025-10-24

Thank you for acknowledging the odor with the septic in the bathroom and changing the room

2025-10-24

Gentilezza e disponibilità dello staff

2025-10-24

wonderful stay at your hotel!

2025-10-23

Lovey stay, wonderful location.

2025-10-22

Great service. The staff cares

2025-10-22

Your service in the bar and adjoining restaurant is exceptional.

2025-10-22

Thank you for a wonderful stay!

2025-10-22

Tutto lo staff è stato davvero super

2025-10-22

Your hotel is stunning! From fresh flowers in the lobby to a front desk that can help non-Italian speakers to the friendliest breakfast staff I have ever encountered...our trip for a family of 4 was amazing. Your staff is high quality and very good. The family suite was huge! I want to thank your housekeeping staff. Every day we can back to a clean, spotless room. They even arranged my son's stuffed animals and blanket for him every day. We will recommend this hotel to everyone we know! Thank you.

2025-10-22

gentilezza e disponibilità

2025-10-22

The bell man the evening we arrived was exceptionally sweet. He helped us later to turn off the overpowering scent of air freshener that was blowing through the vent system. May I suggest that you do not blow frangeances into the rooms.

2025-10-19

We loved the professional team at the hotel (and the included the lovely presence of the dog Emma!). Very attentive and kind - and thanks to the amazing restaurant recommendations, we created some delicious and unforgettable food memories…

2025-10-17

Muy amables a nuestra llegada y durante todos los días que hemos estado mi esposa y yo José Galiano y Desamparados Sanz

2025-10-17

La acogida en el día de la llegada, así como la amabilidad mostrada por todos los miembros del Equipo, ha sido excepcional.

2025-10-16

Every member of the hotel staff were exceptional! Giovanni was above and beyond.

2025-10-15

1. Es war uns nach mehrerer Anfragen nicht möglich, ein Zimmer mit Meersicht zu erhalten, obschon wir 7 Uebernachtungen bei Ihnen verbracht haben. Verschiedene Personen aus unserer Gruppe (Arcatour) konnten ein Up-grading erhalten. Bei uns hiess es jedesmal, nicht möglich. 2. Die Klimaanlage in Zimmer 536 konnte nicht justiert werden, Konsequenz davon: beide leiden jetzt unter einer starken Erkältung!!!

2025-10-15

Beautiful hotel. Staff was very friendly

2025-10-15

Fantastic stay, easy and relaxing. Friendly team and beautiful rooms. Thank you

2025-10-14

Your in-house pianist creates a nice atmosphere which we have enjoyed very much and whenever we come to Napoli we spend sometime at the bar drinking and singing.

2025-10-13

Bravissimi e gentilissimi

2025-10-13

I appreciated the kindness of reception with my questions and also booking my airport transportation

2025-10-13

I very much enjoyed my time in your lovely hotel. The facility is beautiful and the staff were kind and friendly. Thank you for a very pleasant stay!

2025-10-12

Servizio colazione molto gentile ed efficiente. E il servizio bar disposto a ospitarci ben oltre l'ora di chiusura. Grazie!

2025-10-12

Gute Lage, ruhig

2025-10-12

L’intero staff molto gentile e professionale . Complimenti!

2025-10-12

Sehr sauberes Hotel, nettes Personal, schöne Zimmer. Ich habe nur gefrühstückt. Buffet war in Ordnung, Service ziemlich chaotisch. WLAN unstabil im Zimmer. Aber kein Problem, es waren ja Ferien. Nette Bar. Insgesamt sehr angenehmer Aufenthalt. Schade, dass es einen Bauzaun vor dem Hotel hatte!

2025-10-12

Superb staff and a beautiful, well located hotel. Comfortable and quiet, despite being in the midst of Neapolitan life.

2025-10-12

Gesamtes Personal äusserst professionell und freundlich - DANKE IHNEN Allen!

2025-10-12

Amazing staff, friendly & welcoming

2025-10-12

Thank you for holding our luggage and arranging transfer to the airport.

2025-10-11

We arrived very early on our arrival date but immediately was allowed to check-in and go to our room. EVERYONE we encountered was extremely professional, helpful and kind. If I were to travel to Naples again, I would absolutely stay at the Santa Lucia again.

2025-10-11

Excellent service. Comfortable rooms.

2025-10-11

J’ai été très satisfaite de l’accueil, du service tant en chambre qu’au petit-déjeuner. Mon séjour fut de courte durée et je n’ai pas pu me rendre au restaurant mais j’ai eu de très bons échos. Ce sera pour une prochaine fois.

2025-10-09

The breakfast staff were outstanding. Very attentive and remembered the type of tea and coffee we had every day

2025-10-09

The dark haired woman in charge of the breakfast area does an excellent job. She is attentive and friendly. I think her name started with M.

2025-10-09

Beautiful hotel and good location.

2025-10-09

L accueil est parfait et très chaleureux. Tout le personnel est aux petits soins pour nous.

2025-10-08

Very nice and professional…

2025-10-08

Enjoyed the last segment of our stay in southern Italy. I appreciate the upgrade to a suite since my husband and I were celebrating our 40th anniversary! Service for friendly and efficient at the breakfast buffet.

2025-10-08

The breakfast was first rate. The servers were welcoming and pleasant.

2025-10-07

Everyone was very nice and helpful.

2025-10-06

Your staff was all around amazing!

2025-10-06

The porter was a delightful young man. I appreciated his taking the time to explain how things worked in the room.

2025-10-05

The staff were great - chambermaid and breakfast. Lovely bedroom with great view.

2025-10-05

Beautiful property and staff.

2025-10-05

Wonderful one night stay! Did not get to enjoy breakfast as we had to get To the airport for a 10am flight. Will stay next time in Naples