2025-09-15
Un sentito e doveroso ringraziamento a tutte le persone del Grand Hotel Santa Lucia per aver fatto da irripetibile ed inimitabile cornice alle nostre nozze. Alessandro Berlé e Maria Luisa Berlé Buccino Grimaldi - a nome anche del resto della famiglia Berlé-Violi
2025-09-15
Grazie dell’accoglienza
2025-09-15
Tutto il personale è sempre gentile e disponibile
2025-09-14
Complimenti per l’accoglienza Per il servizio della colazione Per le pulizie delle camere Il quartiere molto vicino al centro
2025-09-14
Como siempre, Excelente atención de todo el staff.
2025-09-14
Merci à Vicento pour son accueil et sa disponibilité
2025-09-13
The staff was very helpful in any way they could be.
2025-09-12
Complimenti a tutto lo staff, da Vincenzo alla Reception, ovviamente insieme alle sue colleghe, allo staff di servizio per la prima colazione e alla solerzia nel risolvere i piccoli intoppi che possono capitare.
2025-09-11
Grazie per un altro soggiorno meraviglioso. È stato buonissimo di essere salutato dallo stesso staff dal mio soggiorno un anno fa. Ritornerò l’anno prossimo con un altro gruppo Neo Zelandese e spero di stare con voi ancora.
2025-09-11
Breakfast servers were terrific!
2025-09-10
Thank you to the manager who worked the night we stayed (I didn't get his name). They keys to our room were not working. For the inconvenience, he put us up in a beautiful suite and helped us move our luggage. We loved your hotel. Thank you, Kelly Mercado
2025-09-09
We had a great stay with you this past Sunday evening! Definitely recommend!
2025-09-08
Thank the management for getting us checked in such an early manner as the schedule time was later in the afternoon , but ithe room was ready in less of an hour upon our arrival.
2025-09-08
Thanks a lot
2025-09-08
Yes the gentleman at the desk was very kind and helpful.
2025-09-08
Vi ringrazio anche per il vostro aiuto a cercare il fioraio e mandare fiori a miei amici
2025-09-08
Complimenti per la Struttura, l’organizzazione e lo staff. Ottimo rapporto qualità prezzo. Torneremo senz’altro nella splendida Napoli e richiederemo nuovamente un preventivo alla Vostra struttura, sperando di ricevere un trattamento da Clienti Fidelizzati quali crediamo di essere diventati; come lo siamo già in altre strutture simili italiane.
2025-09-05
C était parfait merci a tous
2025-09-04
Thanks for the wake up call on the day we check out
2025-09-04
Your front office staff, when greeted is phenomenal. Incredibly professional, helpful, informative, and kind.. They makes you feel you are part of a “Naples family”.. We felt so close and warm toward the gentleman that was taking care of us,that we brought him a gelato after our dinner, and had a heartfelt conversation with him about family and life.( I can’t remember his name, but he was working the desk at 9;30pm on tuesday ,sept 2… He really was the nicest of men . He had incredible people skills, and really really genuine caring in his heart.
2025-09-04
Your team’s commitment to excellent service made my stay both enjoyable and memorable. Please convey my gratitude to all staff members who contributed to this experience. I will be sure to recommend the hotel to colleagues, friends, and family, and I look forward to returning in the future.
2025-09-04
Generally, your hotel and staff were excellent. Thank you.
2025-09-04
Ringraziamento speciale a Vincenzo della reception ! Una spanna sopra tutti gli altri !!! Dece fare scuola a tutti
2025-09-04
The staff were so friendly and professional from the moment we walked in the front door they made us feel right at home. The balding gentleman at the front desk was beyond friendly and kind!
2025-09-01
We had a great stay in your beautiful hotel, many thanks!!
2025-08-31
ottima accoglienza alla reception e durante tutto il soggiorno , mi fa piacere il signor Vincenzo ma non solo e anche il personale della sala colazioni
2025-08-31
Buonasera , il personale è certamente cortese ed accogliente degno di un albergo cosi maestoso e bello . Siamo stati subito messi a nostro agio io e mio marito appena arrivati . Niente da dire e super soddisfatti .
2025-08-31
Beautiful hotel with professional staff
2025-08-30
Great stay
2025-08-30
L’accoglienza di Giovanni e di tutto lo staff in Reception è sempre straordinaria! Se penso a Napoli, penso al Santa Lucia
2025-08-29
Giovanni is the best as well as many other staff members ! Francesca, Dario, Vincenzo and Martina are helpful and friendly ! Marialena at breakfast is amazing. !!!
2025-08-28
Our staff were incredible in every department and were a joy to be around
2025-08-27
Altogether a very nice hotel with friendly and helpful staff. Please accept our thanks for a great stay
2025-08-26
We are thanks to Francesca, Giovanni, Vincenzo and Carla We are thanks to Marilena who alwata does her best at our breakfast and Mario who welcomes us
2025-08-26
Thank You for all of your assistance during our stay!
2025-08-26
Accueil chaleureux et souriant …mention spéciale pour le sourire et la gentillesse de mario !
2025-08-26
Grazie Mille
2025-08-26
Beautiful hotel, perfect location and fantastic service!
2025-08-25
Among other plusses, I was VERY appreciative of the fact that we could check in upon arrival as I was exhausted after a long flight & made to feel very welcome! Grazie Mille!
2025-08-25
Everyone was friendly and nice
2025-08-24
Merci de nous avoir surclasser avec une très belle chambre vue mer et un jacuzzi !
2025-08-23
Very good gym- good range of weights.
2025-08-21
Thank you for making our Italy vacation a most memorable one!
2025-08-21
Merci pour votre communication au lobby.
2025-08-21
The hotel facilities, room size and bathroom were really lovely. The team were all really friendly and helpful and made our stay really enjoyable.
2025-08-21
It was a wonderful stay at your beautiful hotel, I hope to be back one day in the future.
2025-08-19
Everyone at the front desk was extremely helpful and polite!!!
2025-08-18
Merci beaucoup pour notre séjour…et surtout à Mario
2025-08-18
Desideriamo inoltre ringraziare tutte le persone con cui siamo stati in contatto – ad eccezione della persona alla reception la sera del 16 agosto – in particolare il personale della reception, Mario il facchino, molto professionale, e la signora della colazione, per la loro cortesia e disponibilità.
2025-08-18
Great experience, thank you for everything. View was fantastic!)
2025-08-17
Thank you for the lovely service and for the gift of a bottle of red wine upon arrival
2025-08-17
Thank you for the wine
2025-08-13
Excellent service, great hotel. Great location. Shout out to the Front Office Team for providing us an excellent cab driver to Pompeii.
2025-08-12
Nice clean place. Friendly staff , food was great at dinner in your restaurant. Thanks Randy
2025-08-09
Gracias por todos los buenos momentos pasados en la estadía
2025-08-09
Grazie per l'accoglienza e per la cortesia del personale, in particolar modo le signore che fanno servizio nelle camere, sempre molto gentili e sorridenti e cortese
2025-08-09
hi marco, we really enjoyed our stay. loved naples. thanks for letting us keep our luggage there on the final day. all the best, stewart ps guitar needs 2 new strings!
2025-08-07
Thank you for making our stay in Naples very enjoyable. The location was perfect and the service very good. While it is unlikely that I will return to Naples, I will certainly recommend your hotel to travelers who might be going.
2025-08-04
The staff was great, thank you!
2025-08-04
We enjoyed our stay but it was very short. One evening. Wish we could have stayed longer
2025-08-03
Estuve 4 días y contenta. Todo el personal muy atento, la Srita. Del restaurante muy atenta y servicial. En general es muy bueno el hotel y lo recomiendo
2025-08-03
Très bonne réception à l’arrivée Équipes salle petit déjeuner très sympathique ainsi que service en chambre Bagagistes rapides Globalement très bonnes équipes motivées
2025-08-04
Your front desk people were terrific! Very responsive and helpful
2025-08-01
Thank you for being very kind, patience and understanding for my little grandkids. We all are very thankful for all the service you provide. Cleaning ladies are so great, breakfast team are excellent and all people in the service desk are very friendly and so helpful. We are so thankful to the man who was taking care of our luggage’s ( they were very heavyweights) but they were helping politely and with a smile. What a great and excellent service we got from your team. Thank you all!!!
2025-07-31
The breakfast staff was courteous and the desk staff offered useful tips and was very helpful in answering our questions.
2025-07-31
Thank you for the best room service. Very clean
2025-07-31
It is a beautiful, renovated hotel in a safe area of the town by the water with quite number of restaurants.
2025-07-31
Thank you for the friendly and attentive service
2025-07-29
Thank you for your help in all things.
2025-07-29
Au personnel. Merci pour l'accueil
2025-07-27
Everyone we interacted with during our stay was professional, kind, and helpful
2025-07-26
Accglienza gentilezza e simpatia
2025-07-26
Grazie,torno a fine sett/ ott
2025-07-23
Thank you for for great experience
2025-07-23
Thank you
2025-07-23
Overall a very pleasant stay with friendly efficient service.
2025-07-22
Thank you for a wonderful stay in Napoli
2025-07-21
Thank you for a wonderful day.
2025-07-17
Enjoyed my stay great location Helpful in taking me for another night do to united screw up
2025-07-16
Staff is wonderful
2025-07-16
Very nice stay at a beautiful property.
2025-07-16
The staff was unfailingly pleasant and helpful
2025-07-15
Thank you to all the staff. Very professional and always helpful.
2025-07-14
Thank you for making us feel so welcome. Your staff provided excellent recommendations for restaurants.
2025-07-13
Excellent hotel. Wonder staff. Would highly recommend to others
2025-07-13
Everyone was absolutely wonderful. Thank you for the fantastic stay!
2025-07-12
The hotel was amazing with the breakfast! The breakfast is delicious!
2025-07-12
Great stay! Very helpful staff
2025-07-12
Thank you to house keeping for laundering my night dress so quickly!! Greatly appreciated!
2025-07-10
Grazie davvero per tutto
2025-07-09
personale disponibile e gentile
2025-07-09
Wonderful service top to bottom beautiful hotel, beautiful setting. Would definitely suggest to other people and would love to come back.
2025-07-07
Comme souhaité nous avons eu la chambre au5e etage.
2025-07-07
Thank you for the upgrade overlooking the ocean. That made us want to come back to see that view again
2025-07-05
Personnel très disponible qui nous a donné de son temps pour nous aider notamment pour louer une voiture Merci à vous
2025-07-04
Ottima struttura e personale professionale e capace. Rapidi nella risoluzione inconvenienti.
2025-07-04
The staff were very friendly and eager to help.
2025-07-04
Gentili e disponibili. Professionalmente impeccabili
2025-07-02
Gusto y elegancia en las instalaciones Excelente propuesta en el restaurante
2025-07-01
We travel with Paulo Carmen's group. We were only at your hotel for 1 night on this trip (we were there several nights last year). It's a beautiful hotel. We love it. We will visit again. Thank you.
2025-06-29
Friendly and accommodating staff Excellent location
2025-06-29
grazie per l'accoglienza, la gentilezza e l'attenzione ricevute.
2025-06-28
Felicitaciones a todo el personal que trabaja al Santa Lucía, todos muy lindos y detallistas.
2025-06-28
You are all fabulous
2025-06-28
You are always the best!!!
2025-06-28
Il soggiorno presso la vostra struttura ha reso perfetto il weekend in una città già meravigliosa di per sé. Grazie per la vostra accoglienza, gentilezza, cura dei dettagli e professionalità.
2025-06-27
Anche se è stato per lavoro, il soggiorno è stato perfetto, cortesia ed ospitalità sono state sempre presenti ad iniziare dall'arrivo quando ci ha dato il benvenuto assegnazione di una camera con una splendida vista sul mare. Consiglio l'esperienza di un pranzo o di una cena nel ristorante dell'albergo dove, nonostante le modeste dimensioni della sala, la qualità dei cibi proposti è assolutamente da non perdere.
2025-06-27
Grazie a presto
2025-06-27
Nous vous remercions de ne pas avoir facture notre derniere nuit. Nous avons beaucoup apprecie l'accueil du personnel de l'hotel.
2025-06-24
We would like to thank the staff for a truly wonderful stay. Especially for the cake my wife received on her birthday, a very nice surprise.
2025-06-23
Ottimo servizio e gestione inappuntabile del cliente
2025-06-23
Grazie mille per l’assistenza e l’ accoglienza
2025-06-23
Thank you for a wonderful stay
2025-06-22
Personale professionale e gentile
2025-06-21
Excellent hotel. Absolutely beautiful.
2025-06-19
Thank you to the front staff- our room wasn’t ready because we checked in early, but my daughter was ill and needed to rest so they found a room for us so we didn’t have to wait. So grateful and they even sent up a bottle of water for her. Thank you
2025-06-19
This was one of the most beautiful hotels we have ever stayed at. And the value for the money was exceptional.
2025-06-19
La señora de la limoieza encantadora, en geberal todo el personal
2025-06-19
Thanks to all staff members
2025-06-18
Had an amazing stay!!!
2025-06-17
Tutto il personale gentile, premuroso e molto professionale
2025-06-16
The staff in all departments were extremely helpful
2025-06-16
All fine!
2025-06-16
Merci pour notre agréable séjour
2025-06-16
Buone le stance buono il servizio
2025-06-16
Grazie mille alla Sign. Alba per tutto
2025-06-16
All and all our stay was fine. Perhaps average, but the shortcomings mentioned above prevented our stay from being exceptional, which I think hotels of your caliber should strive for. I think more focus on customer satisfaction would be recommended with paying attention to details being of utmost importance. When we arrived, there were four people behind the front desk yet they could not break a €50 Bill into smaller euros. Ridiculous. The chef was able to make a special dish for our traveling companions, which was great and the ability to do that was truly exceptional. Compliments to the chef! No coffee in the morning as we departed at 6:00 AM or no Nespresso machine in room for a hotel striving to be in the top echelon is inexcusable.
2025-06-15
We had a lovely 1 night stay at the Grand Hotel Santa Lucia
2025-06-15
The reception staff on our arrival were very helpful and friendly
2025-06-13
A beautiful hotel.
2025-06-12
Tutto lo staff è sempre impeccabile
2025-06-12
The team at the front desk we’re outstanding They were most helpful in making arrangements for events and tours
2025-06-12
Servizio sempre positivo professionale
2025-06-11
Thanks
2025-06-11
Many thanks for comfotable informed and relaxed stay
2025-06-11
The gentleman in reception who speaks French very very helpful
2025-06-11
A Giovanni, che mi ha offerto un upgrade. Io sono abituale del vicino Excelsior ma la qualità del vostro servizio l’ho trovata migliore.
2025-06-10
Thank you for the upgraded room. Thank you for the hospitality.
2025-06-09
The check in process was so amazing. Everyone was so kind so helpful.
2025-06-09
Wonderful prompt reception and help with rooms and luggage.
2025-06-08
Bravo pour les compétences du responsable de la réception toujours prêt à nous faciliter notre séjour et nous soulignons son sens de l'humour et ses efforts importants pour s'adresser en français, étant de Belgique.
2025-06-07
camere pulite, personale per la colazione molto cortese, receptionist professionale e veloce
2025-06-07
Very accommodating staff especially at breakfast. Wonderful people!
2025-06-07
Le personnels au restaurant " petit dejeuner" + l'acceuil > parfait.
2025-06-04
Grazie veramente!!!! 2 giorni meravigliosi Nadia spero tanto di tornare presto
2025-06-04
The reception was very helpful
2025-06-04
I write a TripAdvisor review already stating that our stay with you was outstanding! Thank you so very much!
2025-06-04
Wonderful reception upon arrival & loved the assistance from bell men
2025-06-04
Thank you for another beautiful stay!
2025-06-03
In general the staff was very courteous and helpful.
2025-06-02
Great stay, thank you!
2025-06-02
The hotel staff was friendly, helpful and hardworking. Every interaction I had was positive. Breakfast was wonderful, the front desk was so kind and the room was beautifully maintained and clean.
2025-06-02
Professional staff
2025-06-01
Vielen Dank!
2025-06-01
Complimenti per l’alta professionalità e la cortese disponibilità di tutto il personale. Un caloroso ringraziamento alla dottoressa Barbara Testa.
2025-06-01
Front desk staff was very friendly and helpful.
2025-06-01
estremamente gentili e pronti a rispondere ad eventuali richieste
2025-05-31
Tutto perfetto Sapete come trattare i clienti
2025-05-30
Complimenti
2025-05-30
Breakfast staff were superb. Housekeeper was great.
2025-05-30
We really like your hotel, the people who works there are very nice and helpful. We had such a wonderful experience staying in your hotel. Location is perfect
2025-05-30
C’était parfait
2025-05-30
Everyone was terrific and very friendly
2025-05-30
Fantastic breakfast and breakfast staff. The best of the best. Gracious, hospitable, good service. It was a pleasure to come for breakfast every morning. With the exception of the complaint about my husband's lost vest, the desk staff was lovely and very helpful. I had the need for help in clarifying my medicine needs at the pharmacy. I have some Italian but not enough and the pharmacist gave me the wrong medicine. The desk discovered the correct words in Italian for what I needed, called the pharmacist to clarify, wrote a note in Italian, sent the bell gentleman to assure that things worked out. I felt very well taken care of. Thank you. Later that day I went to the bar and the maitre'di brought me everything I needed for a cold:hot pea soup, hot tea, fresh squeezed orange juice.
2025-05-29
Thank you for helping us get a ride to the airport since there was a taxi strike.
2025-05-29
Merci pour la gentillesse de la femme de chambre qui en plus a toujours parfaitement entretenu la chambre. Merci aussi à l'accueil au petit déjeuner.
2025-05-29
Les agradecemos enormemente que nos proporcionaran una habitación con balcón y unas maravillosas vistas.
2025-05-28
You’re the best
2025-05-28
The staff is amazing. Everyone is so nice. They went above and beyond to make our stay memorable!!
2025-05-28
Thanks for changing our room once our television was not working in the original room
2025-05-28
You have a wonderfully courteous staff. The breakfast food and staff were outstanding. Grazie' and Bravo!
2025-05-27
Beautiful and all staff were super helpful and very nice. Loved staying there
2025-05-26
To the reception team Vincenzo Giovanni Francesca e gli altri Sevizio eccellente con grande gentilezza e passione
2025-05-26
l’entretien de la chambre était parfait
2025-05-26
Es war ein perfekter Aufenthalt bei ihnen.
2025-05-25
Complimenti a tutti, ed infiniti ringraziamenti per il vs supporto e la vs disponibilità! La signora della colazione (non ricordo il nome, chiedo venia) è fantastica: siete fortunati ad averla nel vostro staff. Grazie a tutti
2025-05-25
Thank you for accommodating our additional day
2025-05-23
Very helpful with any concerns/ language barriers.
2025-05-23
Lob
2025-05-22
The housekeeper was friendly and personable.
2025-05-21
The hotel is beautiful, staff were friendly and we enjoyed our stay.
2025-05-21
persone disponibile e gentilissimo
2025-05-21
Grazie sempre alla grande famiglia del Grand Hotel Santa Lucia tutta. Specie alla sua Gentilissima Direttrice Alba ed a tutti voi.
2025-05-21
Staff extremely friendly, helpful and engaging. We enjoyed our stay very much indeed.
2025-05-20
The staff at the reception/ concierge and housekeeping was excellent
2025-05-20
Gentili e disponibili al cambio di stanza. Complimenti!
2025-05-19
Thank you!
2025-05-19
Marina at the front desk was extremely helpful from the moment we checked in until we left. I had an issue with an indepenent tour guide which Marina assisted me with since she speaks Italian. She also appeared to work everyday. She is a true asset to your company.
2025-05-18
All of the staff were wonderful, very professional, and accommodating to all of our requests.
2025-05-17
Breakfast staff is very nice
2025-05-17
tutto perfetto
2025-05-17
La dame qui supervise le déjeuner est très bonne. Nous avons bien apprécié son efficacité. SVP la féliciter et remercier
2025-05-17
Thank you for a fantastic stay.
2025-05-17
You have some excellent staff. In particular I wish to note maid Livia and Vincenzo at the front desk. But the breakfast team is also excellent, as are others with whom I interacted.
2025-05-17
Everything was great
2025-05-17
Everyone in your reception, valet, porter & breakfast wait staff were phenomenal!
2025-05-16
Frühstück Mitarbeiter sehr freundlich
2025-05-16
I ragazzi al servizio colazioni sono stati molto cortesi e molto preparati
2025-05-16
Personal an der Rezeption sehr freundlich!
2025-05-16
Personale al ceck in molto gentile. Piccolo upgrade molto graditi
2025-05-16
Beautiful hotel with exceptional staff
2025-05-15
Thank you for offering suggestions for dinners and directions. Well staffed with knowledgeable people that also speak English :)
2025-05-15
Wonderful staff. Good recommendations. Very friendly and accessible.
2025-05-14
Wonderful stay, wish it was longer
2025-05-13
Staff very professional and courteous
2025-05-13
Thank you for a wonderful experience.
2025-05-13
Top notch service and facilities! Thank you!,
2025-05-13
Friendly & helpful service
2025-05-13
Thank you for helping us navigate to the island of ischia. Carla was so helpful in getting us acquainted with your city.
2025-05-12
reception e camerieri cordiali e disponibili
2025-05-12
Tutto molto bene torneremo sicuramente
2025-05-12
Beautiful hotel ! Thank you for the water and little pastries in the room it was much appreciated because we had to leave for the airport before breakfast
2025-05-11
tout était parfait
2025-05-11
Everything was quite nice and very properly handled. We had an early morning check out and our needs were met
2025-05-10
Per la vs organizzazione, gentilezza, disponibilità… ecc
2025-05-10
Grazie per avere prontamente risolto il problema di funzionamento della serratura della camera.
2025-05-10
My wife said, when she saw the room, "This is the poshest hotel I've ever been in." (It isn't: so you exceeded high expectations!)
2025-05-09
Lovely staff
2025-05-08
This was an excellent hotel. It is beautifully located, clean and well maintained with gracious and friendly staff. Our room was spacious with a gorgeous view of the Bay of Naples. Breakfast was superb.
2025-05-08
Sono stata molto bene, tutti molto efficienti
2025-05-06
Thanks for a great experience at your Hotel.
2025-05-06
Everything about my time at Santa Lucia was ideal. The staff was very friendly and helpful. The location near water is beautiful. My room was clean, quiet and had a partial sea view as requested.
2025-05-05
The view from our balcony was spectacular. Sadly we only stayed one night but next time we’re in naples we will stay here again.
2025-05-05
Very courteous for our 4 AM wake up and need for cab.
2025-05-05
All persons at the front desk.
2025-05-04
Superb greeting by reception upon arrival and always friendly and incredibly helpful with an questions or queries. Our room was cleaned really well and the cleaning staff we very friendly. Breakfast staff were again, very friendly helpful and explained how breakfast works. One lady stood out, with dark hair, she was superb. Remembered my lemon tea ever morning. Incredibly helpful and always had a smile.
2025-05-04
Thank yoy
2025-05-04
Beautiful place, staff excellent, kindness appreciated.
2025-05-03
ringrazio per sconto ricevuto causa non funzionamento wifi in camera
2025-05-03
Complimenti per la cortesia e la gentilezza di tutto il personale; camera e bagni sempre ben puliti.
2025-05-03
personale sempre disponibile e gentile, in particolare alle colazioni
2025-05-03
Grazie per averci fatto uno sconto per Wi-Fi non funzionante in camera !
2025-05-02
Thanks for the great services, excellent conditions, cleanliness and friendly staff !
2025-05-01
We thoroughly enjoyed our stay, your team all is excellent and welcoming.
2025-05-01
Thank you for your service
2025-05-01
Lovely friendly breakfast room staff
2025-05-01
The staff was very helpful and friendly with recommendations with restaurants and places to visit and all our needs Thank you!
2025-04-29
The front desk was very helpful with excellent suggestions for a range of dining experiences - everything from highly rated restaurants to eat on the street pizza.
2025-04-29
THE SAINT LUCIA IS VERY CHARMING. ITS LOCATION, TO A FIRST-TIME VISITOR, WAS MORE THEN WE COULD HOPE FOR. THE CONDITION OF THE ROOM WAS EXCELLENT. THE HOUSEKEEPING SERVICE WAS EXCELLENT.
2025-04-29
Alles perfekt! Komme gerne wieder.
2025-04-29
Thank you for a pleasant and comfortable one night stay!
2025-04-27
The staff were excellent. Helpful and engaging.
2025-04-27
Service an der Rezeption war ausgezeichnet, effizient sehr hilfreich und schnell
2025-04-28
Many thanks to all. You made our stay very nice!
2025-04-27
It's our pleasure
2025-04-26
Friendly and helpful
2025-04-26
Thank you for the lovely room and breakfasts in your beautiful hotel which was booked by Academy Tours.
2025-04-26
Mein Aufenthalt war wunderbar.
2025-04-26
Reception ottima
2025-04-26
Excelente hotel en todos los aspectos.
2025-04-24
Thank you for your help on early check in
2025-04-24
Ringrazio il personale sempre gentile sorridente e disponibile
2025-04-22
Very prompt attention to matters that needed attending (minor). Most pleasant and committed staff who service the rooms, and in the dining area (breakfast staff excellent). Signora Livia who serviced our room was excellent.
2025-04-22
All of the staff were polite, friendly and experienced.
2025-04-21
bEDANKT VOOR DE FRIENDELIJKHEID
2025-04-21
Very kind personal,
2025-04-21
Loved the people, the suggestions and the dog Emma!
2025-04-20
Una gran amabilidad por parte de todo el mundo, especialmente gracias al Sig. Vicenso por cuidarnos tanto.
2025-04-19
The front desk and the women in the breakfast area were very nice and always greeted us with a smile and willing to be of service. Thank you!
2025-04-18
Cura su tutto
2025-04-18
Bella struttura, pulita, con attenzione ai dettagli!
2025-04-17
thanks especially to the breakfast servers and the maids
2025-04-17
Agradezco la atención de la manager Mónica Vespoli pero quiero hacer mención especial por la magnífica atención recibida por Natalie Amitrabo. Su eficiencia y amabilidad nos ayudó a superar un problema al haber olvidado un sobre en la caja de seguridad. En general desde que llegamos fue factor clave para estar muy contentos en el hotel. Es magnífico poder agradecer por este medio su gran disponibilidad. Recomendaré ampliamente al Hotel. Los felicito por contar con este tipo de personas laborando con Ustedes.
2025-04-16
Bravo
2025-04-14
Thank you for being very accommodating
2025-04-14
The cleaning ladies; front desk personnel ,engineer, and wait staff
2025-04-14
wonderful location and service. I would like to stay here again
2025-04-13
Muchas gracias por su atención y excelente servicio
2025-04-13
Die Damen im Frühstücksbereich waren sehr nett und aufmerksam. Die Damen und Herren an der Rezeption waren sehr professionell.
2025-04-12
Todo muy bien
2025-04-10
The front desk and housekeeping staff were professional, friendly and very helpful.
2025-04-07
Eccellenti e cortesi
2025-04-06
Très agréable séjour Emplacement exceptionnel et magnifique chambre avec vue mer Le personnel est a l’écoute et très chaleureux Bons conseils Je recommande à 100%!
2025-04-06
Great reception /service
2025-04-05
Vorrei tanto ringraziarvi per l’accoglienza e la possibilità di entrare in camera molto prima dell’orario di check in - viaggio spesso nel mondo per lavoro - la vostra gentilezza è unica - grazie
2025-04-04
Staff was courteous and professional.
2025-04-04
Breakfast lady in charge of the buffet was excellent & proud of her area
2025-04-03
All staff are wonderful, especially housekeepers and bar.
2025-04-02
Tutto bene
2025-04-01
Complimenti per l’accoglienza: lo staff è sempre molto gentile e disponibile.
2025-04-01
Excelente
2025-04-01
Loved our stay!
2025-03-31
Thanks to all the staff
2025-03-31
Thank you for supporting me with lost luggage
2025-03-31
Merci pour votre accueil
2025-03-31
Die Freundlichkeit und Professionalität aller Mitarbeiter im Hotel ist sehr lobenswert.
2025-03-31
thankyou for a wonderful stay in a beautiful hotel your staff were friendly and helpful
2025-03-31
Thank you for a very comfortable stay. All your staff are very friendly and polite and their English is excellent , unlike my Italian !
2025-03-27
Wir behalten den Aufenthalt in guter Erinnerung
2025-03-25
Everyone was most pleasant and helpful.
2025-03-25
Excellent hotel with warm and friendly staff ready to meet your patrons' needs.
2025-03-25
I was a guest at your lovely hotel from March 19, 2025 through Saturday, March 22. I was a member of the Grand Tour Group from the United Stares. During my stay, I took a fall and injured my wrist. The staff at Santa Lucia was immediately helpful in finding me a doctor to come to my hotel room. The bar staff was cooperative providing my friends with an ice bucket for my sprained wrist. II appreciate the effort of the staff. If coming back to Naples, I would stay in your hotel again. The food and service were excellent beyond was warm and welcoming. Thank you Marguerite Owens
2025-03-25
Only that we were very happy with your hotel and the staff and will be delighted to choose you again in the future.
2025-03-24
Siete stati tutti molto accorti e gentili Grazie
2025-03-23
Ringrazio per la cortesia e gentilezza tutto lo staff complimenti
2025-03-22
very nice and friendly
2025-03-21
excellent staff at breakfast friendly service in the bar and restaurant very clean comfortable bedrooms
2025-03-20
Ottimo soggiorno
2025-03-20
The concierge and the bar were very generous and helpful when a member of our group (The Grand Tour/WBJC-FM) fell and hurt her arm. We asked the concierge where we could get some ice for her arm, and he immediately sent us to the bar. The barman gave us a large container of ice and we took it the injured woman's room. The ice reduced the swelling and promoted healing. Thank you for this.
2025-03-19
Personale disponibile e attento a soddisfare ogni esigenza dei clienti
2025-03-19
Gentili
2025-03-19
A special thank you to the breakfast crew, very friendly and helpful. The front desk personnel were also very kind and helpful. I enjoyed saying hello to Emma! I wish my Italian was better, but I will study hard before our next visit.
2025-03-19
Sehr freundlich
2025-03-19
Stanza molto spaziosa e confortevole
2025-03-19
Gentilezza receptionists
2025-03-19
IL PERSONALE DELLA PRIMA COLAZIONE E' MOLTO DISPONIBILE E GENTILE... si comincia bene al giornata!
2025-03-19
Ottimi come sempre, terzo o quarto soggiorno. Tornerò e torneremo a soggiornare lì con l'Azienda
2025-03-12
Raffinatezza, esclusività. L'eleganza è fatta di piccole cose
2025-03-12
Ottima struttura per accoglienza e disponibilità
2025-03-09
We had an issue with our first room assigned as there was a plumbing issue. The staff did help with a room switch.
2025-03-09
Complimenti per tutto! Dalla bellezza della struttura alla perfetta pulizia delle camere
2025-03-09
Struttura bellissima molto elegante ed accogliente Personale molto gentile e professionale
2025-03-05
Ringraziamo per l'ospitalità il proprietario con la sua splendida Emma! E tutto lo staff, davvero gentilissimi e professionali
2025-03-05
Thank you for a perfect stay!! Thank you to the wonderful woman who was in the breakfast room. Marianna?? Not sure how to spell her name. She was so nice!!!
2025-03-04
Grazie for the welcoming
2025-03-04
Accoglienti, gentili. Il personale della prima colazione di livello eccellente per disponibilità, simpatia e professionalità.
2025-03-04
Grazie a tutti 🖤💙
2025-03-03
Ottima accoglienza e buon servizio per la prima colazione
2025-03-01
Frequento da anni la struttura ,mai un errore Complimenti
2025-03-01
Tutti molto gentili, competenti e sorridenti. Molto bravi!
2025-03-01
Great staff!!!
2025-02-27
Già trasmessi il giorno del check out direttamente allo staff
2025-02-27
Sono una giornalista rai vengo sempre per lavoro, purtroppo, nonostante le stanze in convenzione cercate sempre di darmi la soluzione migliore. Grazie
2025-02-26
..
2025-02-26
Grazie, tutto perfetto
2025-02-26
Complimenti per la struttura molto curata e pulita , ottimo il servizio del personale dalla reception ai camerieri nelle sale ! Molto utili e di buona qualità i necessaire che erano in bagno ,camere spaziose e ben arredate . Esperienza da ripetere .
2025-02-25
Mille merci pour ce séjour ! L’équipe à la réception est aux petits soins surtout Dorio ! Merci
2025-02-23
Very service-oriented.
2025-02-23
Complimenti per l’accoglienza
2025-02-21
Thanks for accepting a parcel on my behalf that was sent from Assisi to await my arrival.
2025-02-20
Thank you for the services you offered during our stay
2025-02-20
Sogiorno stupendo al vostro albergo nella inigualabile Napoli! Grazie di cuore. Ci vediamo presto ( Daniela e Franco, gli argentini)
2025-02-20
Grazie per la vostra cortesia e professionalità
2025-02-19
Ottimo hotel una bellissima suite n. 506, bellissima palestra, personale molto professionale e gentilissimo e disponibile per ogni richiesta. Consiglio questo hotel per chi vuole trascorrere qualche giorno di pieno relax a Napoli.
2025-02-18
Grazie bravi
2025-02-15
It was our first time visiting Italy and of all the places throughout the country we have stayed, this was my favorite. The hotel itself self is beautiful and in a perfect location and the staff and management were amazing and incredibly friendly.
2025-02-13
Ringrazio tutto lo staff x la loro disponibilita’ e gentilezza , grazie
2025-02-10
gentilssimi nota di merito alla cameriera in sala colazioni
2025-02-08
Grazie per il soggiorno 5 Stars
2025-02-08
Thanks for the hospitality and the care you took all over our stay
2025-02-05
Grazie per la vostra tradizionale e proverbiale ospitalità
2025-02-03
complimenti alle signore delle pulizie camere per la perfezione!!
2025-02-02
Thank you to all the staff. Especially Mariela in dining room, Vicenzo, Alessio, Giovanni. And for giving me a risotto before the kitchen/dining room opened - I was very very hungry and it was THE BEST risotto I have ever had. Please thank the kind waiter whose name I did not get,. Room 410
2025-02-02
I thought that all staff were helpful and efficient, and the lady who looked after us at breakfast provided excellent service.
2025-02-02
The lady server in the restaurant was always so pleasant and remembered our coffee order after the first day. She was efficient and professional and friendly
2025-02-02
Very Efficient and helpful and friendly staff
2025-02-02
All the staff were helpful and friendly, particularly over breakfast
2025-02-01
da tutti i membri del personale che sono indistintamente servizievoli, gentili e professionali, si desume che la direzione è molto attenta a questi aspetti e che allo stesso tempo vige un'atmosfera positiva e rilassata di rispetto reciproco, un bell'ambiente di lavoro che viene trasmesso ai clienti, complimenti !
2025-01-30
Muchas gracias Hotel bien situado y buen servicio
2025-01-30
Ringraziamenti a Giovanni e allo staff del bar
2025-01-30
A la acertada decoración donde aúnan con exquisito gusto, pasado y presente de la ciudad.
2025-01-30
Agradecimiento a la persona que se encargó de la cafetería el día 28 de febrero por la noche. Se iba ya para casa, pedí un vaso de leche caliente y volvió a abrirla para dármelo. Mi agradecimiento más profundo para él.
2025-01-29
sakuti e ringraziamenti a Giovanni e l'Equipe del Bar e Ristorante
2025-01-27
Thankyou for your great service .
2025-01-27
Reception Conciegie e pulizie di primordine
2025-01-26
E' stata una piacevole sorpresa l'upgrade e lo spumante in camera (anche se non l'abbiamo bevuto!)
2025-01-26
Complimenti per la location e per la cortesia del personale
2025-01-25
Glad to meet Christopher! He was lovely.
2025-01-25
Tutto assolutamente perfetto.
2025-01-23
We send a huge Thank You to Giovanni and Dario who were both incredibly helpful planning our visit and assisting with our many questions during our visit. The rest of the hotel team were very friendly, highly competent and fun to be with. Everyone treated us incredibly well - we loved our stay in Napoli! Thank you.
2025-01-23
In generale il personale è sempre estremamente gentile .
2025-01-21
tutto bellissimo
2025-01-20
Thank you all for a wonderful stay for our first visit to Naples. We hope to someday stay at the Grand Santa Lucia again.
2025-01-20
Otiimo hotel personale preparato gentilissimo e disponibile per ogni richiesta. Sogiorno ogni qual volta che vengo a Napoli con la mia compagna per lavoro.
2025-01-19
Complimenti , albergo bellissimo e romantico
2025-01-17
Hotel molto curato , per cui il soggiorno è stato molto piacevole
2025-01-14
Personale gentilissimo, cura della camera ottima, torneremo senz’altro. Grazie
2025-01-12
Voglio esprimere i miei complimenti perché è difficile trovare una struttura alberghiera cosi perfetta. Albergo elegante, ben arredato, colazione ottima e personale attento e gentile.
2025-01-11
Grazie per la disponibilità che mostrate ogni volta che veniamo da voi
2025-01-06
Perfetto soggiorno, personale gentile e accogliente
2025-01-06
Complimenti per tutto Ci fate sentire a casa
2025-01-06
Personale fantastico sia per efficienza che per i modi. Mio marito ed io torniamo sempre più che volentieri. Fate sentire veramente a casa. Grazie di tutto e speriamo a presto
2025-01-04
Molto gentili. Grazie
2025-01-03
Complimenti a tutto lo staff.
2025-01-03
We ordered room service for NYE and it was efficient, delicious and delivered with a much appreciated smile and good demina by Francesco.
2025-01-02
Grazie
2025-01-02
Una lode particolare alla gentilezza e professionalità di Vincenzo
2025-01-02
Grazie mille a voi tutti siete stati semplicemente fantastici
2025-01-01
Complimenti per il rinnovo del 2019, siete il migliore dei 4 n Via Partenope, complimenti per l’educazione e la professionalità dimostrata soprattutto nelle pulizie e a colazione 👏
2024-12-31
Vorremmo comunicarvi la nostra soddisfazione durante tutto il periodo trascorso nel vostro hotel. La gentilezza, la discrezione e l’eleganza nella professionalità vi contraddistinguono.
2024-12-31
Thank you to the friendly staff for the pleasant stay.
2024-12-29
Siamo stati benissimo, grazie di tutto
2024-12-27
Soggiorno piacevole, personale sempre disponibile e all’altezza.
2024-12-27
Complimenti per l’accoglienza ed i servizi offerti
2024-12-27
Un grand merci à tout le personnel
2024-12-27
Ottima accoglienza
2024-12-26
Grazie per l’accoglienza che ci riservate ogni volta .
2024-12-24
A seguito problema rumore dovuto al vento, abbiamo ricevuto assistenza dsl oersonsle reception con disponibilità a risolvere il problema e proposta di cambiare camera con soluzioni alternative. Abbiamo deciso di rimanere nella nostra camera per tipologia della stessa (piacevole e comoda )
2024-12-21
Memorable.
2024-12-21
Very comfortable rooms spacious and we’ll kept
2024-12-18
Just wanted to say thank you again, your hotel and service exceeded all our expectations!
2024-12-18
Grazie come sempre dell’attenzione di tutto il personale
2024-12-16
Complimenti, mantenete questo livello di qualità!
2024-12-15
Grazie per la bella esperienza presso il vostro hotel, e grazie per la gentilezza e disponibilità del vostro personale.
2024-12-15
Cordialità e professionalità in primo piano. Location molto bella. Ottima qualità della colazione (non ho usufruito dei pasti principali)
2024-12-14
Personale dell’accoglienza molto cordiale
2024-12-14
Complimenti al personale della colazione e del ristorante
2024-12-14
Gracias
2024-12-14
Gentilezza di tutto il personale, sia alla reception che in sala colazione. Davvero gentili ed attenti.
2024-12-12
Vi ringraziamo della vostra ottima accoglienza e gentilezza e professionalità. Cordiali saluti Dott. Murgia e Avv. Prof. Giorgetti.
2024-12-12
Una sola parola per definirvi: classe
2024-12-10
Accoglienza ottima. Grazie
2024-12-09
Wonderful staff who were so kind and very professional. I loved my room and the view was spectacular.
2024-12-09
TUTTI MOLTO CORDIALI E DISPONIBILI
2024-12-08
Colazione migliore mai fatta a napoli e staff al check in gentilissimo
2024-12-07
Gentilissimi e ospitali
2024-12-06
Tutto eccezionale
2024-12-05
The manager at the desk on Saturday 30 Nov 24 was very helpful. There had been a mistake in my reservation for a meeting I was attending. He was patient, and helpful in trakcing down options. When I asked about just checking in to the reserved room a day early he noted that the cost woudl be quite high and helped find a more suitable room since I was paying for that night myself rather than having it covered by the meeting sponsore. I travel frequently, so I have had previous experiences like this, but I have not received this degree of support and professionalism I did in Grand Hotel Santa Lucia.
2024-12-05
Un ringraziamento e le congratulazioni al personale dell'accoglienza e a quello addetto alla colazione. Ho trovato molto gentile anche il personale addetto alla pulizia che ho avuto occasione di incontrare nel corridoio
2024-12-05
Soprattutto per le pulizie e servizio colazioni
2024-12-05
Il personale della prima colazione è davvero gentile e disponibile
2024-12-05
Cortesia del personale della reception
2024-12-05
Sehr schöner und angenehmer Aufenthalt, großes Zimmer, sehr sauber, guter Gepäckservice
2024-12-04
Servicio impecable
2024-12-03
Il miglior soggiorno che ho avuto a Napoli in assoluto
2024-12-02
Siete gentili e professionali
2024-12-02
ringrazio per la bella accoglienza riservataci
2024-12-02
Abbiamo trascorso due giorni … pochi per assaporare tutto il bello della vs città. La vs struttura e il personale molto , molto accogliente e confortevole. Complimenti!!
2024-12-01
Ottima struttura e ottimo staff
2024-12-01
Grazie.. è stato tutto perfetto
2024-11-30
Pleasant and comfortable hotel. Wonderful location
2024-12-01
Ringrazio per la cortesia e la disponibilità
2024-11-29
Personale gentile ed estremamente disponibile. Molto bravi e discreti. Allo stesso tempo non distaccati ma accoglienti e “caldi”
2024-11-28
Grazie
2024-11-26
Gentilezza e qualità elevata dei servizi da me usufruiti. Non ho avuto occasione di avvalermi della vostra ristorazione. Sarà per un'altra occadione
2024-11-26
Abbiamo goduto di un ottimo soggiorno
2024-11-26
Grazie a tutti!
2024-11-25
Lo staff è perfetto… complimenti in particolare al Sig Scapolatiello per la squisita accoglienza ricevuta ..!
2024-11-25
Personale gentilissimo , accogliente e professionale
2024-11-24
Portiere di notte, facchino e Reception del sabato mattina molto gradevoli Gentilissima la signora alla prima colazioni
2024-11-24
Great Staff! Fantastic experience! The house restaurant is superb. My compliments to the Chef, and staff! Enjoyed my staying. Looking forward to seeing you again soon. Cheers 🥂
2024-11-24
Staff was extremely helpful and professional
2024-11-24
Ottimo, come sempre!
2024-11-23
Complimenti.Ottimo soggiorno.
2024-11-25
Siete i miei preferiti
2024-11-23
Personale professionale, buona pulizia, posizione ottima
2024-11-23
La pulizia eccezionale!
2024-11-19
Grazie per la professionalità e l'ottima accoglienza
2024-11-19
Grazie
2024-11-18
Sentendoci oramai a "casa" ..potrebbe apparire pleonastico formulare i complimenti allo staff del Santa Lucia. Tuttavia, proprio la "familiarità" a volte, può far scadere il rapporto..e invece nel Vs Hotel la serietà, il rispetto , l'educazione , l'essere sempre pronti sono quel plus , quel valore insindacabile.
2024-11-15
THE RECEPTIONISTS AND WAITING STAFF (BREAKFAST) WERE VERY HELPFUL AND FRIENDLY
2024-11-15
The staff at the reception and at the breakfast was very welcoming
2024-11-12
This is a beautiful hotel in an excellent location. All of the staff were very friendly and helpful. The breakfast was delicious. Thank you
2024-11-12
ottimo albergo, soggiorno gradevole, personale sempre cortese, professionale e disponibile
2024-11-11
Thank you very much. Every member of staff we encountered was helpful and prompt to respond to our requests. We enjoyed out stay at your lovely hotel.
2024-11-11
Many thanks recommend to our friends
2024-11-11
Clean and welcoming.Great location.
2024-11-11
Thank you for making me very comfortable. In the hotel - greats room And food.
2024-11-11
Big thanks to front desk especially Vincenzo, and Salvatore and Marilena,Francesco in catering
2024-11-10
Beautiful hotel
2024-11-09
Thank you for a great stay
2024-11-09
The staff went above and beyond to help us with the pharmacy to get my husbands drugs since he miss calculated it wrong. They were very helpful.
2024-11-09
All the staff were very professional, polite and always helpful.
2024-11-09
Everything was good. Too bad the gym didn't work.
2024-11-07
avevo una stanza in cui si sentivano tanto i vicini, e mi è stata prontamente cambiata anche se potevo risultare troppo pretenzioso (non avevo mai avanzato questo tipo di richiesta nei miei soggiorni in giro per il mondo). Grazie mille, bravissimi!
2024-11-07
Christopher and his team were absolutely amazing. The accommodations were fantastic. View and bedrooms were so comfortable. The bar and piano player just topped off the stay! I will recommend anyone and everyone to stay here!! Cheers from Philadelphia!!!
2024-11-06
Buonasera, vorrei fare questa recensione per lo staff. Sono stata lunedì per la degustazione e vorrei fare i miei complimenti ma soprattutto ringraziare il signor Flavio, ed altri che sfortunatamente non ricordo il nome.
2024-11-05
Grazie dei vostri sorrisi
2024-11-04
Grazie per l’accoglienza, la professionalità e la simpatia
2024-11-04
i signori della reception veramente professionali e simpatici, ci hanno dato un ottimo benvenuto!
2024-11-04
più o meno sono tutti gentili..
2024-11-04
Gracias, bello hotel, bella Nápoles
2024-11-04
Excelente servicio al cliente ! Gracias
2024-11-04
Hemos estado muy agusto, la habiatacion con vistas al mar son geniales.
2024-11-04
Personal amabilísimo. Todo perfecto. Gracias
2024-11-04
ES UN LUJO LA DECORACIÓN, EL SERVICIO Y TODO.
2024-11-04
We had a wonderful time at your hotel. Our room was beautiful. The staff was courteous, professional and helpful. The bartender made a fantastic mojito and martini. Molte grazie per tutti!
2024-11-04
Alle persone della reception che, con la loro esperienza, sollevano immediatamente da problemi pratici, in particolareper la gestione dell'auto
2024-11-04
sono stata molto bene ed il personale è estremamente gentile
2024-11-03
davvero gentili e disponibili Giovanni ed i signori dedicati ai bagagli
2024-11-01
Grazie di tutto ci siamo sentiti accolti
2024-11-01
The entire hotel staff was very helpful. Your Desk bell, breakfast, bar and maid staff are excellent!
2024-11-01
Thanks for extra help
2024-10-31
Siete stati tutti gentilissimi ed efficienti
2024-10-31
Gracie
2024-10-31
Breakfast staff extremely pleasant and helpful.
2024-10-30
Lovely hotel
2024-10-30
The accomodations otherwise are lovely. It’s a great location. The staff is outstanding.
2024-10-29
Tres bien
2024-10-29
encantadores
2024-10-28
Ho apprezzato la disponibilità e cortesia di tutto il pert
2024-10-28
Grazie a tutti !! Molto bravi !!
2024-10-28
The staff was pleasant and helpful
2024-10-28
everything was excellent.
2024-10-27
Mario was very helpful and always smiling while we were there. Please relay our thanks to him.
2024-10-27
Accoglienza e pulizia
2024-10-26
very helpful and cheery staff
2024-10-26
Lovely desk staff and porter.
2024-10-26
I inadvertently forgot my passport when I checked out...the staff went above and beyond to bring my passport to the marina prior to the ship departing! Soo grateful! 🥲
2024-10-25
The team was very responsive and helpful!
2024-10-25
Thank you so much!
2024-10-25
Always friendly, helpful with lots of luggage since we were traveling overseas!
2024-10-24
Wonderful stay, very kind and helpful front desk
2024-10-24
Great staff, beautiful hotel. Lovely stay.
2024-10-23
The bar staff was wonderful especially Francesco We had great restaurant recommendations from the staff at the front desk. They were very helpful !
2024-10-23
Reception, breakfast personnel, luggage handlers and cleaning staff were all great.
2024-10-23
LOVED the real jazz music playing in the elevator!!!
2024-10-23
Rooms kept very clean by staff.
2024-10-23
The staff was FANTASTIC
2024-10-22
Excellent stay staff were amazing
2024-10-22
Staff at breakfast was very good
2024-10-22
Very good stay
2024-10-22
Very clean and well maintained hotel. Very happy with our first stay.
2024-10-21
Great location! Great hotel.
2024-10-21
Voglio complimentarmi con la ragazza delle pulizie del quinto piano che oltre ad essere una bella ragazza mi ha permesso di trovare sempre la camera superpulita e profumata.
2024-10-21
Mario was an incredible help ! Great appreciation to his support and help.
2024-10-21
Although we used a travel agency we were glad your hotel was exquisite. We thank the staff for providing a bagged breakfast to take since we had early departures. The housekeeping staff did an excellent job in providing clean rooms. (531 & 431). The only issue I had was on our return stay, a coffee maker was not provided (rm 431) Although it was not a great concern. I utilized the bar for my coffee
2024-10-21
Thanks for taking care of my car and for looking after my wife's boots that she forgot. The shower tray in 524 was a little blocked.
2024-10-21
Staff were friendly and helpful.
2024-10-20
we had a great time! good luck with everything you undertake!
2024-10-19
Ringrazio la struttura per gentilezza, cordialità e professionalità.
2024-10-19
Complimenti per la gentilezza e professionalità del personale tutto
2024-10-19
Eccellente, come da tradizione
2024-10-18
Personnel disponible et accueillant
2024-10-18
A tutto il personale senza distinzione di ruoli e mansioni
2024-10-18
Tous mes remerciements et félicitations pour ce séjour
2024-10-18
we love Santa Lucia
2024-10-18
The hotel had the best Coffee I have had in Italy. It tasted like freshly ground. The piano player in the dining room was very nice.
2024-10-17
Everyone very nice and helpful, especially the Concierge
2024-10-17
Very helpful from desk at my stay on 10/13-14
2024-10-17
La struttura e la posizione sono meravigliose, ma la professionalità, simpatia, disponibilità e accoglienza del personale rendono questo posto uno degli hotel migliori in cui sia stata (e viaggio parecchio!). Grazie di cuore.
2024-10-16
The check in desk was excellent and very pleasant, Fabio helped with our bags and was wonderful. The breakfast at 7:00 am was truly excellent. We will definitely come and stay again. This is a wonderful hotel.
2024-10-15
Thanks for the wonderful stay and the friendly, helpful staff.
2024-10-15
The service at breakfast and check-in/out was excellent!
2024-10-15
The gentleman at the front check in were excellent
2024-10-15
Excellent job on the parts of your entire staff
2024-10-16
Vincenzo was very helpful and knowledgeable. The staff in the bar congenial and responsive. Everyone was warm and friendly.
2024-10-15
Grazie!!
2024-10-14
Efficiente il contatto marketing Finalmente un hoteldi lusso dove si sente l occhio e l amore di chi lo dirige
2024-10-15
Housekeeping was excellent...everything was very clean and in order every day and the women were very kind.
2024-10-14
The manger knew we had just flew in from the states he saw my room was available earlier than 3 pm he allowed us to check in early
2024-10-14
The lady who greeted us each morning at breakfast and attended to our needs was excellent!
2024-10-14
just wanted to tell the entire staff from the front desk to the breakfast staff thank you very much !
2024-10-14
Greatly appreciate your integrity and assistance when we had checked out and my husband left his passport and wallet in the room safe.
2024-10-13
tutto iperefficente personale molto preparato e gentile ho avuto un problema e tutti si sono prodigati per risolverlo complimenti sinceri
2024-10-13
GENTILEZZA E PROFESSIONALITA'
2024-10-13
Staff were very friendly and helpful.
2024-10-13
The front desk woman, Cara (??) or Carol, was very accommodating and went out of her way to assist us with questions/suggestions.
2024-10-13
Disponibilità e gentilezza del personale
2024-10-13
Complimenti siete una grande squadra continuate cosi
2024-10-13
Thank you
2024-10-12
The staff at the front desk were terrific! The were helpful and welcoming. Great job over all
2024-10-12
Vorrei ringraziare la signora che mi ha accolto durante il mio check inn. Tutto il personale è gentile e disponibilissimo: reception, personale nella sala colazione e quello dedicato al mantenimento delle camere
2024-10-12
Everyone was frirndly
2024-10-11
Thank you for a wonderful experience.
2024-10-11
excellent accueil et grande gentillesse
2024-10-11
Your staff was very responsive and professional in all cases. On a busy, rainy night your restaurant staff found a way to serve us dinner. Also, your breakfast servers and food was superior.
2024-10-11
Beautiful property, wonderful view (room 312), great service, and breakfast. We stayed in 9 properties while in Italy, and yours got our 2nd favorite choice, only second to Il Falconiere in Cortona because of the Michelin star restaurant and location. Thank you.
2024-10-10
We had an excellent stay, the front of house staff were professional and friendly and the food was excellent
2024-10-10
Thank you to the Front Desk for taking such good care of me. Kathleen Higgins
2024-10-10
The front desk was warm, welcoming and accommodating. My husband and I were only there for one night. The desk made a reservation at an authentic local restaurant. We cancelled due to rain and wind. The hotel restaurant was more than happy to serve us a light meal in the bar area that we requested. Kudos to all for their professionalism and desire to make our stay pleasant. The hotel and room decor was just beautiful. Loved the breakfast service and menu as well. I will highly recommend the restaurant to others. Best regards, Paula
2024-10-10
Petits compliments à la responsable du petit déjeuner qui m'a fait de superbes hot chocolate.
2024-10-09
To the staff who serve breakfast. They always did their work with a smile on their faces
2024-10-09
Everything was absolutely phenomenal.
2024-10-09
Grazie per la cortesia è disponibilità
2024-10-08
Lovely stay
2024-10-08
Reception service very helpful.
2024-10-08
Staff super competente, soprattutto Dario e ed il Sig. Vincenzo.
2024-10-08
Front desk, breakfast servers, bar men
2024-10-07
Tutto il personale molto gentile e cortese
2024-10-07
Thanks for the bottle of champagne.
2024-10-06
We loved the staff, they treated us amazingly.
2024-10-06
Always attentive. Offered an electrical converter for our use when we asked where we could buy one. Offered umbrellas. Gave directions and suggestions on where to eat and get gelato.
2024-10-05
Had a dental course Friday + Saturday. Everyone was super happy with the staff, food, facilities. Everything was amazing, thank you so much!
2024-10-05
Thank you for your hospitality and friendliness
2024-10-05
The staff was friendly, helpful, and very knowledgeable.
2024-10-05
All the staff were so nice and helpful and so kind to my husband. Thank you all so much.
2024-10-04
Personale simpatico, attento e servizievole
2024-10-04
Thank you for your help
2024-10-04
Everything was excellent.
2024-10-03
Grazie a Lei e al suo staff. Davvero tutti eccezionali. Come sentirsi a casa.
2024-10-03
Wonderful hotel, friendly and helpful staff, fantastic breakfast and restaurant - best in Napoli
2024-10-03
Thank you for allowing us to check in early instead of waiting until the afternoon.
2024-10-02
Vincenzo was fabulous and so helpful!!
2024-10-02
Thank you for all of your help during our stay and accommodating us so early!
2024-10-02
Thanks to the entire staff for being welcoming, and service oriented. Everyone one that we encountered from housekeepers to wait staff to van driver to reception staff to gardeners were helpful, kind and friendly. We had a wonderful stay!
2024-10-02
Hotel was elegant, staff were professional and friendly, we felt they were invested in our having a wonderful stay. Lovely music at dinner enhanced the dining experience. We wanted to stay longer
2024-10-01
The staff was very helpful with anything we needed. We had a memorable vacation. Thank you.
2024-09-30
Grazie per avere reso il nostro breve soggiorno piacevole
2024-09-30
grazie per l'accoglienza. a presto
2024-09-30
@
2024-09-30
Accoglienza e servizio professionale e cortese!
2024-09-30
Specifically cleaning service was excellent
2024-09-30
We were made very welcome and all members of staff were polite, friendly and accommodating. The only reason I would not return is that I rarely go to the same place twice.
2024-09-30
Autentico 100%
2024-09-30
I felt welcome everywhere at the hotel and enjoyed the relaxed, friendly atmosphere. I appreciate good treatment without snobbery, and that’s exactly what I got. Thank you for that.
2024-09-30
Front desk staff were excellent.
2024-09-30
Grazie sempre per la splendida accoglienza
2024-09-29
All of the staff was kind and helpful. We did not have one bad experience with any staff member. Management should be proud.
2024-09-29
Bell esperienza
2024-09-29
Everyone was nice and pleasant!
2024-09-29
bellissima la camera, buono il servizio, gentilissimo il personale
2024-09-29
Ottimo tutto lo staff
2024-09-28
Staff was friendly and helpful
2024-09-27
Very professional
2024-09-27
You made my introduction to Italy memorable.
2024-09-27
The front desk is exceptional and offered outstanding customer care. Thank you for all your help in arranging transportation, and the room upgrade.
2024-09-27
We booked and checked in last minute and were welcomed very nicely. Next morning I had an online business meeting, connection was perfect. Thanks for everything.
2024-09-26
The upgrade was very pleasuable
2024-09-26
Overall a good stay
2024-09-25
Dinner was great as was the service to provide us a room by 9:30am! Awesome
2024-09-25
Thank you for your assistance during our stay !
2024-09-24
We felt very comfortable. Everyone was always pleasant and made the language barrier non existent. Thank you to all!
2024-09-24
Our stay was beyond exceptional and beyond expectations. Your entire staff was wonderful, our suite (Melissa) was beautiful and very well appointed and maintained.
2024-09-24
People at the front desk were very nice and answered our questions.
2024-09-24
Front desk or reception staff were very helpful ! And Dario was especially friendly when we first arrived!
2024-09-24
The people at the front desk were absolutely delightful - en anglais et en francais.
2024-09-23
Thanks for all your host and great memories at the Hotel good service my wife and I will recommend Hotel Santa Lucia
2024-09-23
disponibilita massima
2024-09-23
Grazie per tutto
2024-09-23
Housekeeping staff do a good job and very friendly
2024-09-23
The lady who served our breakfast every morning was molto gentile We missed her when she was not there
2024-09-22
Grazie per la squisita accoglienza!
2024-09-22
The sfoglatelli Ricci at breakfast are the best !
2024-09-21
Consierge gentilissimi , struttura eccellente, trattamento riservatoci ottimo
2024-09-21
sempre precisi e gentili
2024-09-21
Giovanni was very helpful at check-in.
2024-09-21
Thank you for making our will stay comfortable and memorable.
2024-09-21
The staff was very helpful and welcoming! They had wonderful recommendations for things to do and places to eat. We loved our stay there!
2024-09-20
Everyone was very kind and helpful
2024-09-20
Giovanni, maravillosa persona y excelente profesional
2024-09-20
Thank you for all your help during check in and check out
2024-09-18
Thank you to Giovanni and to the entire staff for all of your help and kindness. We enjoyed our stay
2024-09-18
Staff very accommodating and efficient. Beautiful hotel. Room wasn't ready upon arrival but offered to hold luggage.
2024-09-18
Your pianist is great
2024-09-18
You all were perfect. Thank you.
2024-09-18
We had a fabulous stay! The accommodations were stunning! I loved your hotel. The only reason I knocked off a point was that the surroundings was quite noisy at 2 am so we needed to close the doors and we could not lower the air conditioning because it was locked at a certain temp.
Ottimo
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Prenotazione e accoglienza
Sistemazione
Colazione e servizi di ristorazione
2025-09-15
We appreciated your help with finding out way around Naples.