2025-05-12
Beautiful hotel ! Thank you for the water and little pastries in the room it was much appreciated because we had to leave for the airport before breakfast
2025-05-12
reception e camerieri cordiali e disponibili
2025-05-11
Everything was quite nice and very properly handled. We had an early morning check out and our needs were met
2025-05-11
tout était parfait
2025-05-10
Per la vs organizzazione, gentilezza, disponibilità… ecc
2025-05-10
Grazie per avere prontamente risolto il problema di funzionamento della serratura della camera.
2025-05-10
My wife said, when she saw the room, "This is the poshest hotel I've ever been in." (It isn't: so you exceeded high expectations!)
2025-05-09
Lovely staff
2025-05-08
Sono stata molto bene, tutti molto efficienti
2025-05-08
This was an excellent hotel. It is beautifully located, clean and well maintained with gracious and friendly staff. Our room was spacious with a gorgeous view of the Bay of Naples. Breakfast was superb.
2025-05-06
Thanks for a great experience at your Hotel.
2025-05-05
Very courteous for our 4 AM wake up and need for cab.
2025-05-05
All persons at the front desk.
2025-05-05
The view from our balcony was spectacular. Sadly we only stayed one night but next time we’re in naples we will stay here again.
2025-05-04
Superb greeting by reception upon arrival and always friendly and incredibly helpful with an questions or queries. Our room was cleaned really well and the cleaning staff we very friendly. Breakfast staff were again, very friendly helpful and explained how breakfast works. One lady stood out, with dark hair, she was superb. Remembered my lemon tea ever morning. Incredibly helpful and always had a smile.
2025-05-04
Beautiful place, staff excellent, kindness appreciated.
2025-05-04
Thank yoy
2025-05-03
Grazie per averci fatto uno sconto per Wi-Fi non funzionante in camera !
2025-05-03
Complimenti per la cortesia e la gentilezza di tutto il personale; camera e bagni sempre ben puliti.
2025-05-03
personale sempre disponibile e gentile, in particolare alle colazioni
2025-05-03
ringrazio per sconto ricevuto causa non funzionamento wifi in camera
2025-05-02
Thanks for the great services, excellent conditions, cleanliness and friendly staff !
2025-05-01
Thank you for your service
2025-05-01
The staff was very helpful and friendly with recommendations with restaurants and places to visit and all our needs Thank you!
2025-05-01
Lovely friendly breakfast room staff
2025-05-01
We thoroughly enjoyed our stay, your team all is excellent and welcoming.
2025-04-29
Alles perfekt! Komme gerne wieder.
2025-04-29
THE SAINT LUCIA IS VERY CHARMING. ITS LOCATION, TO A FIRST-TIME VISITOR, WAS MORE THEN WE COULD HOPE FOR. THE CONDITION OF THE ROOM WAS EXCELLENT. THE HOUSEKEEPING SERVICE WAS EXCELLENT.
2025-04-29
The front desk was very helpful with excellent suggestions for a range of dining experiences - everything from highly rated restaurants to eat on the street pizza.
2025-04-29
Thank you for a pleasant and comfortable one night stay!
2025-04-27
It's our pleasure
2025-04-27
The staff were excellent. Helpful and engaging.
2025-04-27
Service an der Rezeption war ausgezeichnet, effizient sehr hilfreich und schnell
2025-04-28
Many thanks to all. You made our stay very nice!
2025-04-26
Friendly and helpful
2025-04-26
Thank you for the lovely room and breakfasts in your beautiful hotel which was booked by Academy Tours.
2025-04-26
Excelente hotel en todos los aspectos.
2025-04-26
Reception ottima
2025-04-26
Mein Aufenthalt war wunderbar.
2025-04-24
Thank you for your help on early check in
2025-04-24
Ringrazio il personale sempre gentile sorridente e disponibile
2025-04-22
Very prompt attention to matters that needed attending (minor). Most pleasant and committed staff who service the rooms, and in the dining area (breakfast staff excellent). Signora Livia who serviced our room was excellent.
2025-04-22
All of the staff were polite, friendly and experienced.
2025-04-21
Loved the people, the suggestions and the dog Emma!
2025-04-21
bEDANKT VOOR DE FRIENDELIJKHEID
2025-04-21
Very kind personal,
2025-04-20
Una gran amabilidad por parte de todo el mundo, especialmente gracias al Sig. Vicenso por cuidarnos tanto.
2025-04-19
The front desk and the women in the breakfast area were very nice and always greeted us with a smile and willing to be of service. Thank you!
2025-04-18
Bella struttura, pulita, con attenzione ai dettagli!
2025-04-18
Cura su tutto
2025-04-17
Agradezco la atención de la manager Mónica Vespoli pero quiero hacer mención especial por la magnífica atención recibida por Natalie Amitrabo. Su eficiencia y amabilidad nos ayudó a superar un problema al haber olvidado un sobre en la caja de seguridad. En general desde que llegamos fue factor clave para estar muy contentos en el hotel. Es magnífico poder agradecer por este medio su gran disponibilidad. Recomendaré ampliamente al Hotel. Los felicito por contar con este tipo de personas laborando con Ustedes.
2025-04-17
thanks especially to the breakfast servers and the maids
2025-04-16
Bravo
2025-04-14
Thank you for being very accommodating
2025-04-14
The cleaning ladies; front desk personnel ,engineer, and wait staff
2025-04-14
wonderful location and service. I would like to stay here again
2025-04-13
Muchas gracias por su atención y excelente servicio
2025-04-13
Die Damen im Frühstücksbereich waren sehr nett und aufmerksam. Die Damen und Herren an der Rezeption waren sehr professionell.
2025-04-12
Todo muy bien
2025-04-10
The front desk and housekeeping staff were professional, friendly and very helpful.
2025-04-07
Eccellenti e cortesi
2025-04-06
Great reception /service
2025-04-06
Très agréable séjour Emplacement exceptionnel et magnifique chambre avec vue mer Le personnel est a l’écoute et très chaleureux Bons conseils Je recommande à 100%!
2025-04-05
Vorrei tanto ringraziarvi per l’accoglienza e la possibilità di entrare in camera molto prima dell’orario di check in - viaggio spesso nel mondo per lavoro - la vostra gentilezza è unica - grazie
2025-04-04
Breakfast lady in charge of the buffet was excellent & proud of her area
2025-04-04
Staff was courteous and professional.
2025-04-03
All staff are wonderful, especially housekeepers and bar.
2025-04-02
Tutto bene
2025-04-01
Loved our stay!
2025-04-01
Complimenti per l’accoglienza: lo staff è sempre molto gentile e disponibile.
2025-04-01
Excelente
2025-03-31
Thanks to all the staff
2025-03-31
Die Freundlichkeit und Professionalität aller Mitarbeiter im Hotel ist sehr lobenswert.
2025-03-31
Merci pour votre accueil
2025-03-31
Thank you for a very comfortable stay. All your staff are very friendly and polite and their English is excellent , unlike my Italian !
2025-03-31
Thank you for supporting me with lost luggage
2025-03-31
thankyou for a wonderful stay in a beautiful hotel your staff were friendly and helpful
2025-03-27
Wir behalten den Aufenthalt in guter Erinnerung
2025-03-25
Everyone was most pleasant and helpful.
2025-03-25
Only that we were very happy with your hotel and the staff and will be delighted to choose you again in the future.
2025-03-25
I was a guest at your lovely hotel from March 19, 2025 through Saturday, March 22. I was a member of the Grand Tour Group from the United Stares. During my stay, I took a fall and injured my wrist. The staff at Santa Lucia was immediately helpful in finding me a doctor to come to my hotel room. The bar staff was cooperative providing my friends with an ice bucket for my sprained wrist. II appreciate the effort of the staff. If coming back to Naples, I would stay in your hotel again. The food and service were excellent beyond was warm and welcoming. Thank you Marguerite Owens
2025-03-25
Excellent hotel with warm and friendly staff ready to meet your patrons' needs.
2025-03-24
Siete stati tutti molto accorti e gentili Grazie
2025-03-23
Ringrazio per la cortesia e gentilezza tutto lo staff complimenti
2025-03-22
very nice and friendly
2025-03-21
excellent staff at breakfast friendly service in the bar and restaurant very clean comfortable bedrooms
2025-03-20
Ottimo soggiorno
2025-03-20
The concierge and the bar were very generous and helpful when a member of our group (The Grand Tour/WBJC-FM) fell and hurt her arm. We asked the concierge where we could get some ice for her arm, and he immediately sent us to the bar. The barman gave us a large container of ice and we took it the injured woman's room. The ice reduced the swelling and promoted healing. Thank you for this.
2025-03-19
Personale disponibile e attento a soddisfare ogni esigenza dei clienti
2025-03-19
Gentili
2025-03-19
Sehr freundlich
2025-03-19
A special thank you to the breakfast crew, very friendly and helpful. The front desk personnel were also very kind and helpful. I enjoyed saying hello to Emma! I wish my Italian was better, but I will study hard before our next visit.
2025-03-19
Stanza molto spaziosa e confortevole
2025-03-19
Gentilezza receptionists
2025-03-19
IL PERSONALE DELLA PRIMA COLAZIONE E' MOLTO DISPONIBILE E GENTILE... si comincia bene al giornata!
2025-03-19
Ottimi come sempre, terzo o quarto soggiorno. Tornerò e torneremo a soggiornare lì con l'Azienda
2025-03-12
Raffinatezza, esclusività. L'eleganza è fatta di piccole cose
2025-03-12
Ottima struttura per accoglienza e disponibilità
2025-03-09
We had an issue with our first room assigned as there was a plumbing issue. The staff did help with a room switch.
2025-03-09
Struttura bellissima molto elegante ed accogliente Personale molto gentile e professionale
2025-03-09
Complimenti per tutto! Dalla bellezza della struttura alla perfetta pulizia delle camere
2025-03-05
Thank you for a perfect stay!! Thank you to the wonderful woman who was in the breakfast room. Marianna?? Not sure how to spell her name. She was so nice!!!
2025-03-05
Ringraziamo per l'ospitalità il proprietario con la sua splendida Emma! E tutto lo staff, davvero gentilissimi e professionali
2025-03-04
Accoglienti, gentili. Il personale della prima colazione di livello eccellente per disponibilità, simpatia e professionalità.
2025-03-04
Grazie for the welcoming
2025-03-04
Grazie a tutti 🖤💙
2025-03-03
Ottima accoglienza e buon servizio per la prima colazione
2025-03-01
Tutti molto gentili, competenti e sorridenti. Molto bravi!
2025-03-01
Great staff!!!
2025-03-01
Frequento da anni la struttura ,mai un errore Complimenti
2025-02-27
Sono una giornalista rai vengo sempre per lavoro, purtroppo, nonostante le stanze in convenzione cercate sempre di darmi la soluzione migliore. Grazie
2025-02-27
Già trasmessi il giorno del check out direttamente allo staff
2025-02-26
Grazie, tutto perfetto
2025-02-26
..
2025-02-26
Complimenti per la struttura molto curata e pulita , ottimo il servizio del personale dalla reception ai camerieri nelle sale ! Molto utili e di buona qualità i necessaire che erano in bagno ,camere spaziose e ben arredate . Esperienza da ripetere .
2025-02-25
Mille merci pour ce séjour ! L’équipe à la réception est aux petits soins surtout Dorio ! Merci
2025-02-23
Very service-oriented.
2025-02-23
Complimenti per l’accoglienza
2025-02-21
Thanks for accepting a parcel on my behalf that was sent from Assisi to await my arrival.
2025-02-20
Grazie per la vostra cortesia e professionalità
2025-02-20
Sogiorno stupendo al vostro albergo nella inigualabile Napoli! Grazie di cuore. Ci vediamo presto ( Daniela e Franco, gli argentini)
2025-02-20
Thank you for the services you offered during our stay
2025-02-19
Ottimo hotel una bellissima suite n. 506, bellissima palestra, personale molto professionale e gentilissimo e disponibile per ogni richiesta. Consiglio questo hotel per chi vuole trascorrere qualche giorno di pieno relax a Napoli.
2025-02-15
It was our first time visiting Italy and of all the places throughout the country we have stayed, this was my favorite. The hotel itself self is beautiful and in a perfect location and the staff and management were amazing and incredibly friendly.
2025-02-18
Grazie bravi
2025-02-13
Ringrazio tutto lo staff x la loro disponibilita’ e gentilezza , grazie
2025-02-10
gentilssimi nota di merito alla cameriera in sala colazioni
2025-02-08
Grazie per il soggiorno 5 Stars
2025-02-08
Thanks for the hospitality and the care you took all over our stay
2025-02-05
Grazie per la vostra tradizionale e proverbiale ospitalità
2025-02-03
complimenti alle signore delle pulizie camere per la perfezione!!
2025-02-02
The lady server in the restaurant was always so pleasant and remembered our coffee order after the first day. She was efficient and professional and friendly
2025-02-02
I thought that all staff were helpful and efficient, and the lady who looked after us at breakfast provided excellent service.
2025-02-02
All the staff were helpful and friendly, particularly over breakfast
2025-02-02
Thank you to all the staff. Especially Mariela in dining room, Vicenzo, Alessio, Giovanni. And for giving me a risotto before the kitchen/dining room opened - I was very very hungry and it was THE BEST risotto I have ever had. Please thank the kind waiter whose name I did not get,. Room 410
2025-02-02
Very Efficient and helpful and friendly staff
2025-02-01
da tutti i membri del personale che sono indistintamente servizievoli, gentili e professionali, si desume che la direzione è molto attenta a questi aspetti e che allo stesso tempo vige un'atmosfera positiva e rilassata di rispetto reciproco, un bell'ambiente di lavoro che viene trasmesso ai clienti, complimenti !
2025-01-30
A la acertada decoración donde aúnan con exquisito gusto, pasado y presente de la ciudad.
2025-01-30
Muchas gracias Hotel bien situado y buen servicio
2025-01-30
Agradecimiento a la persona que se encargó de la cafetería el día 28 de febrero por la noche. Se iba ya para casa, pedí un vaso de leche caliente y volvió a abrirla para dármelo. Mi agradecimiento más profundo para él.
2025-01-30
Ringraziamenti a Giovanni e allo staff del bar
2025-01-29
sakuti e ringraziamenti a Giovanni e l'Equipe del Bar e Ristorante
2025-01-27
Reception Conciegie e pulizie di primordine
2025-01-27
Thankyou for your great service .
2025-01-26
E' stata una piacevole sorpresa l'upgrade e lo spumante in camera (anche se non l'abbiamo bevuto!)
2025-01-26
Complimenti per la location e per la cortesia del personale
2025-01-25
Glad to meet Christopher! He was lovely.
2025-01-25
Tutto assolutamente perfetto.
2025-01-23
We send a huge Thank You to Giovanni and Dario who were both incredibly helpful planning our visit and assisting with our many questions during our visit. The rest of the hotel team were very friendly, highly competent and fun to be with. Everyone treated us incredibly well - we loved our stay in Napoli! Thank you.
2025-01-23
In generale il personale è sempre estremamente gentile .
2025-01-21
tutto bellissimo
2025-01-20
Thank you all for a wonderful stay for our first visit to Naples. We hope to someday stay at the Grand Santa Lucia again.
2025-01-20
Otiimo hotel personale preparato gentilissimo e disponibile per ogni richiesta. Sogiorno ogni qual volta che vengo a Napoli con la mia compagna per lavoro.
2025-01-19
Complimenti , albergo bellissimo e romantico
2025-01-17
Hotel molto curato , per cui il soggiorno è stato molto piacevole
2025-01-14
Personale gentilissimo, cura della camera ottima, torneremo senz’altro. Grazie
2025-01-12
Voglio esprimere i miei complimenti perché è difficile trovare una struttura alberghiera cosi perfetta. Albergo elegante, ben arredato, colazione ottima e personale attento e gentile.
2025-01-11
Grazie per la disponibilità che mostrate ogni volta che veniamo da voi
2025-01-06
Personale fantastico sia per efficienza che per i modi. Mio marito ed io torniamo sempre più che volentieri. Fate sentire veramente a casa. Grazie di tutto e speriamo a presto
2025-01-06
Complimenti per tutto Ci fate sentire a casa
2025-01-06
Perfetto soggiorno, personale gentile e accogliente
2025-01-04
Molto gentili. Grazie
2025-01-03
Complimenti a tutto lo staff.
2025-01-03
We ordered room service for NYE and it was efficient, delicious and delivered with a much appreciated smile and good demina by Francesco.
2025-01-02
Una lode particolare alla gentilezza e professionalità di Vincenzo
2025-01-02
Grazie
2025-01-02
Grazie mille a voi tutti siete stati semplicemente fantastici
2025-01-01
Complimenti per il rinnovo del 2019, siete il migliore dei 4 n Via Partenope, complimenti per l’educazione e la professionalità dimostrata soprattutto nelle pulizie e a colazione 👏
2024-12-31
Thank you to the friendly staff for the pleasant stay.
2024-12-31
Vorremmo comunicarvi la nostra soddisfazione durante tutto il periodo trascorso nel vostro hotel. La gentilezza, la discrezione e l’eleganza nella professionalità vi contraddistinguono.
2024-12-29
Siamo stati benissimo, grazie di tutto
2024-12-27
Complimenti per l’accoglienza ed i servizi offerti
2024-12-27
Un grand merci à tout le personnel
2024-12-27
Soggiorno piacevole, personale sempre disponibile e all’altezza.
2024-12-27
Ottima accoglienza
2024-12-26
Grazie per l’accoglienza che ci riservate ogni volta .
2024-12-24
A seguito problema rumore dovuto al vento, abbiamo ricevuto assistenza dsl oersonsle reception con disponibilità a risolvere il problema e proposta di cambiare camera con soluzioni alternative. Abbiamo deciso di rimanere nella nostra camera per tipologia della stessa (piacevole e comoda )
2024-12-21
Very comfortable rooms spacious and we’ll kept
2024-12-21
Memorable.
2024-12-18
Grazie come sempre dell’attenzione di tutto il personale
2024-12-18
Just wanted to say thank you again, your hotel and service exceeded all our expectations!
2024-12-16
Complimenti, mantenete questo livello di qualità!
2024-12-15
Grazie per la bella esperienza presso il vostro hotel, e grazie per la gentilezza e disponibilità del vostro personale.
2024-12-15
Cordialità e professionalità in primo piano. Location molto bella. Ottima qualità della colazione (non ho usufruito dei pasti principali)
2024-12-14
Gracias
2024-12-14
Gentilezza di tutto il personale, sia alla reception che in sala colazione. Davvero gentili ed attenti.
2024-12-14
Complimenti al personale della colazione e del ristorante
2024-12-14
Personale dell’accoglienza molto cordiale
2024-12-12
Vi ringraziamo della vostra ottima accoglienza e gentilezza e professionalità. Cordiali saluti Dott. Murgia e Avv. Prof. Giorgetti.
2024-12-12
Una sola parola per definirvi: classe
2024-12-10
Accoglienza ottima. Grazie
2024-12-09
TUTTI MOLTO CORDIALI E DISPONIBILI
2024-12-09
Wonderful staff who were so kind and very professional. I loved my room and the view was spectacular.
2024-12-08
Colazione migliore mai fatta a napoli e staff al check in gentilissimo
2024-12-07
Gentilissimi e ospitali
2024-12-06
Tutto eccezionale
2024-12-05
Un ringraziamento e le congratulazioni al personale dell'accoglienza e a quello addetto alla colazione. Ho trovato molto gentile anche il personale addetto alla pulizia che ho avuto occasione di incontrare nel corridoio
2024-12-05
Soprattutto per le pulizie e servizio colazioni
2024-12-05
Cortesia del personale della reception
2024-12-05
Sehr schöner und angenehmer Aufenthalt, großes Zimmer, sehr sauber, guter Gepäckservice
2024-12-05
Il personale della prima colazione è davvero gentile e disponibile
2024-12-05
The manager at the desk on Saturday 30 Nov 24 was very helpful. There had been a mistake in my reservation for a meeting I was attending. He was patient, and helpful in trakcing down options. When I asked about just checking in to the reserved room a day early he noted that the cost woudl be quite high and helped find a more suitable room since I was paying for that night myself rather than having it covered by the meeting sponsore. I travel frequently, so I have had previous experiences like this, but I have not received this degree of support and professionalism I did in Grand Hotel Santa Lucia.
2024-12-04
Servicio impecable
2024-12-03
Il miglior soggiorno che ho avuto a Napoli in assoluto
2024-12-02
ringrazio per la bella accoglienza riservataci
2024-12-02
Abbiamo trascorso due giorni … pochi per assaporare tutto il bello della vs città. La vs struttura e il personale molto , molto accogliente e confortevole. Complimenti!!
2024-12-02
Siete gentili e professionali
2024-12-01
Grazie.. è stato tutto perfetto
2024-12-01
Ottima struttura e ottimo staff
2024-12-01
Ringrazio per la cortesia e la disponibilità
2024-11-30
Pleasant and comfortable hotel. Wonderful location
2024-11-29
Personale gentile ed estremamente disponibile. Molto bravi e discreti. Allo stesso tempo non distaccati ma accoglienti e “caldi”
2024-11-28
Grazie
2024-11-26
Grazie a tutti!
2024-11-26
Abbiamo goduto di un ottimo soggiorno
2024-11-26
Gentilezza e qualità elevata dei servizi da me usufruiti. Non ho avuto occasione di avvalermi della vostra ristorazione. Sarà per un'altra occadione
2024-11-25
Personale gentilissimo , accogliente e professionale
2024-11-25
Lo staff è perfetto… complimenti in particolare al Sig Scapolatiello per la squisita accoglienza ricevuta ..!
2024-11-24
Portiere di notte, facchino e Reception del sabato mattina molto gradevoli Gentilissima la signora alla prima colazioni
2024-11-24
Staff was extremely helpful and professional
2024-11-24
Great Staff! Fantastic experience! The house restaurant is superb. My compliments to the Chef, and staff! Enjoyed my staying. Looking forward to seeing you again soon. Cheers 🥂
2024-11-24
Ottimo, come sempre!
2024-11-25
Siete i miei preferiti
2024-11-23
Personale professionale, buona pulizia, posizione ottima
2024-11-23
La pulizia eccezionale!
2024-11-23
Complimenti.Ottimo soggiorno.
2024-11-19
Grazie per la professionalità e l'ottima accoglienza
2024-11-19
Grazie
2024-11-18
Sentendoci oramai a "casa" ..potrebbe apparire pleonastico formulare i complimenti allo staff del Santa Lucia. Tuttavia, proprio la "familiarità" a volte, può far scadere il rapporto..e invece nel Vs Hotel la serietà, il rispetto , l'educazione , l'essere sempre pronti sono quel plus , quel valore insindacabile.
2024-11-15
THE RECEPTIONISTS AND WAITING STAFF (BREAKFAST) WERE VERY HELPFUL AND FRIENDLY
2024-11-15
The staff at the reception and at the breakfast was very welcoming
2024-11-12
This is a beautiful hotel in an excellent location. All of the staff were very friendly and helpful. The breakfast was delicious. Thank you
2024-11-12
ottimo albergo, soggiorno gradevole, personale sempre cortese, professionale e disponibile
2024-11-11
Big thanks to front desk especially Vincenzo, and Salvatore and Marilena,Francesco in catering
2024-11-11
Thank you for making me very comfortable. In the hotel - greats room And food.
2024-11-11
Clean and welcoming.Great location.
2024-11-11
Many thanks recommend to our friends
2024-11-11
Thank you very much. Every member of staff we encountered was helpful and prompt to respond to our requests. We enjoyed out stay at your lovely hotel.
2024-11-10
Beautiful hotel
2024-11-09
The staff went above and beyond to help us with the pharmacy to get my husbands drugs since he miss calculated it wrong. They were very helpful.
2024-11-09
Thank you for a great stay
2024-11-09
Everything was good. Too bad the gym didn't work.
2024-11-09
All the staff were very professional, polite and always helpful.
2024-11-07
avevo una stanza in cui si sentivano tanto i vicini, e mi è stata prontamente cambiata anche se potevo risultare troppo pretenzioso (non avevo mai avanzato questo tipo di richiesta nei miei soggiorni in giro per il mondo). Grazie mille, bravissimi!
2024-11-07
Christopher and his team were absolutely amazing. The accommodations were fantastic. View and bedrooms were so comfortable. The bar and piano player just topped off the stay! I will recommend anyone and everyone to stay here!! Cheers from Philadelphia!!!
2024-11-06
Buonasera, vorrei fare questa recensione per lo staff. Sono stata lunedì per la degustazione e vorrei fare i miei complimenti ma soprattutto ringraziare il signor Flavio, ed altri che sfortunatamente non ricordo il nome.
2024-11-05
Grazie dei vostri sorrisi
2024-11-04
Gracias, bello hotel, bella Nápoles
2024-11-04
Alle persone della reception che, con la loro esperienza, sollevano immediatamente da problemi pratici, in particolareper la gestione dell'auto
2024-11-04
Excelente servicio al cliente ! Gracias
2024-11-04
Personal amabilísimo. Todo perfecto. Gracias
2024-11-04
ES UN LUJO LA DECORACIÓN, EL SERVICIO Y TODO.
2024-11-04
We had a wonderful time at your hotel. Our room was beautiful. The staff was courteous, professional and helpful. The bartender made a fantastic mojito and martini. Molte grazie per tutti!
2024-11-04
Grazie per l’accoglienza, la professionalità e la simpatia
2024-11-04
più o meno sono tutti gentili..
2024-11-04
i signori della reception veramente professionali e simpatici, ci hanno dato un ottimo benvenuto!
2024-11-04
Hemos estado muy agusto, la habiatacion con vistas al mar son geniales.
2024-11-04
sono stata molto bene ed il personale è estremamente gentile
2024-11-03
davvero gentili e disponibili Giovanni ed i signori dedicati ai bagagli
2024-11-01
Thanks for extra help
2024-11-01
Grazie di tutto ci siamo sentiti accolti
2024-11-01
The entire hotel staff was very helpful. Your Desk bell, breakfast, bar and maid staff are excellent!
2024-10-31
Gracie
2024-10-31
Siete stati tutti gentilissimi ed efficienti
2024-10-31
Breakfast staff extremely pleasant and helpful.
2024-10-30
Lovely hotel
2024-10-30
The accomodations otherwise are lovely. It’s a great location. The staff is outstanding.
2024-10-29
encantadores
2024-10-29
Tres bien
2024-10-28
Grazie a tutti !! Molto bravi !!
2024-10-28
everything was excellent.
2024-10-28
The staff was pleasant and helpful
2024-10-28
Ho apprezzato la disponibilità e cortesia di tutto il pert
2024-10-27
Accoglienza e pulizia
2024-10-27
Mario was very helpful and always smiling while we were there. Please relay our thanks to him.
2024-10-26
very helpful and cheery staff
2024-10-26
Lovely desk staff and porter.
2024-10-26
I inadvertently forgot my passport when I checked out...the staff went above and beyond to bring my passport to the marina prior to the ship departing! Soo grateful! 🥲
2024-10-25
Always friendly, helpful with lots of luggage since we were traveling overseas!
2024-10-25
Thank you so much!
2024-10-25
The team was very responsive and helpful!
2024-10-24
Great staff, beautiful hotel. Lovely stay.
2024-10-24
Wonderful stay, very kind and helpful front desk
2024-10-23
Rooms kept very clean by staff.
2024-10-23
LOVED the real jazz music playing in the elevator!!!
2024-10-23
The bar staff was wonderful especially Francesco We had great restaurant recommendations from the staff at the front desk. They were very helpful !
2024-10-23
Reception, breakfast personnel, luggage handlers and cleaning staff were all great.
2024-10-23
The staff was FANTASTIC
2024-10-22
Very clean and well maintained hotel. Very happy with our first stay.
2024-10-22
Staff at breakfast was very good
2024-10-22
Excellent stay staff were amazing
2024-10-22
Very good stay
2024-10-21
Staff were friendly and helpful.
2024-10-21
Thanks for taking care of my car and for looking after my wife's boots that she forgot. The shower tray in 524 was a little blocked.
2024-10-21
Great location! Great hotel.
2024-10-21
Voglio complimentarmi con la ragazza delle pulizie del quinto piano che oltre ad essere una bella ragazza mi ha permesso di trovare sempre la camera superpulita e profumata.
2024-10-21
Although we used a travel agency we were glad your hotel was exquisite. We thank the staff for providing a bagged breakfast to take since we had early departures. The housekeeping staff did an excellent job in providing clean rooms. (531 & 431). The only issue I had was on our return stay, a coffee maker was not provided (rm 431) Although it was not a great concern. I utilized the bar for my coffee
2024-10-21
Mario was an incredible help ! Great appreciation to his support and help.
2024-10-20
we had a great time! good luck with everything you undertake!
2024-10-19
Eccellente, come da tradizione
2024-10-19
Ringrazio la struttura per gentilezza, cordialità e professionalità.
2024-10-19
Complimenti per la gentilezza e professionalità del personale tutto
2024-10-18
we love Santa Lucia
2024-10-18
The hotel had the best Coffee I have had in Italy. It tasted like freshly ground. The piano player in the dining room was very nice.
2024-10-18
A tutto il personale senza distinzione di ruoli e mansioni
2024-10-18
Tous mes remerciements et félicitations pour ce séjour
2024-10-18
Personnel disponible et accueillant
2024-10-17
La struttura e la posizione sono meravigliose, ma la professionalità, simpatia, disponibilità e accoglienza del personale rendono questo posto uno degli hotel migliori in cui sia stata (e viaggio parecchio!). Grazie di cuore.
2024-10-17
Very helpful from desk at my stay on 10/13-14
2024-10-17
Everyone very nice and helpful, especially the Concierge
2024-10-16
The check in desk was excellent and very pleasant, Fabio helped with our bags and was wonderful. The breakfast at 7:00 am was truly excellent. We will definitely come and stay again. This is a wonderful hotel.
2024-10-15
Grazie!!
2024-10-15
The service at breakfast and check-in/out was excellent!
2024-10-16
Vincenzo was very helpful and knowledgeable. The staff in the bar congenial and responsive. Everyone was warm and friendly.
2024-10-15
Excellent job on the parts of your entire staff
2024-10-15
The gentleman at the front check in were excellent
2024-10-15
Thanks for the wonderful stay and the friendly, helpful staff.
2024-10-14
The manger knew we had just flew in from the states he saw my room was available earlier than 3 pm he allowed us to check in early
2024-10-14
Greatly appreciate your integrity and assistance when we had checked out and my husband left his passport and wallet in the room safe.
2024-10-14
just wanted to tell the entire staff from the front desk to the breakfast staff thank you very much !
2024-10-14
The lady who greeted us each morning at breakfast and attended to our needs was excellent!
2024-10-15
Housekeeping was excellent...everything was very clean and in order every day and the women were very kind.
2024-10-14
Efficiente il contatto marketing Finalmente un hoteldi lusso dove si sente l occhio e l amore di chi lo dirige
2024-10-13
GENTILEZZA E PROFESSIONALITA'
2024-10-13
Complimenti siete una grande squadra continuate cosi
2024-10-13
tutto iperefficente personale molto preparato e gentile ho avuto un problema e tutti si sono prodigati per risolverlo complimenti sinceri
2024-10-13
Disponibilità e gentilezza del personale
2024-10-13
The front desk woman, Cara (??) or Carol, was very accommodating and went out of her way to assist us with questions/suggestions.
2024-10-13
Staff were very friendly and helpful.
2024-10-13
Thank you
2024-10-12
Everyone was frirndly
2024-10-12
Vorrei ringraziare la signora che mi ha accolto durante il mio check inn. Tutto il personale è gentile e disponibilissimo: reception, personale nella sala colazione e quello dedicato al mantenimento delle camere
2024-10-12
The staff at the front desk were terrific! The were helpful and welcoming. Great job over all
2024-10-11
Your staff was very responsive and professional in all cases. On a busy, rainy night your restaurant staff found a way to serve us dinner. Also, your breakfast servers and food was superior.
2024-10-11
Thank you for a wonderful experience.
2024-10-11
excellent accueil et grande gentillesse
2024-10-11
Beautiful property, wonderful view (room 312), great service, and breakfast. We stayed in 9 properties while in Italy, and yours got our 2nd favorite choice, only second to Il Falconiere in Cortona because of the Michelin star restaurant and location. Thank you.
2024-10-10
Thank you to the Front Desk for taking such good care of me. Kathleen Higgins
2024-10-10
The front desk was warm, welcoming and accommodating. My husband and I were only there for one night. The desk made a reservation at an authentic local restaurant. We cancelled due to rain and wind. The hotel restaurant was more than happy to serve us a light meal in the bar area that we requested. Kudos to all for their professionalism and desire to make our stay pleasant. The hotel and room decor was just beautiful. Loved the breakfast service and menu as well. I will highly recommend the restaurant to others. Best regards, Paula
2024-10-10
Petits compliments à la responsable du petit déjeuner qui m'a fait de superbes hot chocolate.
2024-10-10
We had an excellent stay, the front of house staff were professional and friendly and the food was excellent
2024-10-09
To the staff who serve breakfast. They always did their work with a smile on their faces
2024-10-09
Grazie per la cortesia è disponibilità
2024-10-09
Everything was absolutely phenomenal.
2024-10-08
Staff super competente, soprattutto Dario e ed il Sig. Vincenzo.
2024-10-08
Front desk, breakfast servers, bar men
2024-10-08
Lovely stay
2024-10-08
Reception service very helpful.
2024-10-07
Tutto il personale molto gentile e cortese
2024-10-07
Thanks for the bottle of champagne.
2024-10-06
We loved the staff, they treated us amazingly.
2024-10-06
Always attentive. Offered an electrical converter for our use when we asked where we could buy one. Offered umbrellas. Gave directions and suggestions on where to eat and get gelato.
2024-10-05
Had a dental course Friday + Saturday. Everyone was super happy with the staff, food, facilities. Everything was amazing, thank you so much!
2024-10-05
Thank you for your hospitality and friendliness
2024-10-05
The staff was friendly, helpful, and very knowledgeable.
2024-10-05
All the staff were so nice and helpful and so kind to my husband. Thank you all so much.
2024-10-04
Everything was excellent.
2024-10-04
Personale simpatico, attento e servizievole
2024-10-04
Thank you for your help
2024-10-03
Grazie a Lei e al suo staff. Davvero tutti eccezionali. Come sentirsi a casa.
2024-10-03
Wonderful hotel, friendly and helpful staff, fantastic breakfast and restaurant - best in Napoli
2024-10-03
Thank you for allowing us to check in early instead of waiting until the afternoon.
2024-10-02
Thank you for all of your help during our stay and accommodating us so early!
2024-10-02
Vincenzo was fabulous and so helpful!!
2024-10-02
Thanks to the entire staff for being welcoming, and service oriented. Everyone one that we encountered from housekeepers to wait staff to van driver to reception staff to gardeners were helpful, kind and friendly. We had a wonderful stay!
2024-10-02
Hotel was elegant, staff were professional and friendly, we felt they were invested in our having a wonderful stay. Lovely music at dinner enhanced the dining experience. We wanted to stay longer
2024-10-01
The staff was very helpful with anything we needed. We had a memorable vacation. Thank you.
2024-09-30
Autentico 100%
2024-09-30
@
2024-09-30
Front desk staff were excellent.
2024-09-30
Accoglienza e servizio professionale e cortese!
2024-09-30
We were made very welcome and all members of staff were polite, friendly and accommodating. The only reason I would not return is that I rarely go to the same place twice.
2024-09-30
grazie per l'accoglienza. a presto
2024-09-30
Specifically cleaning service was excellent
2024-09-30
I felt welcome everywhere at the hotel and enjoyed the relaxed, friendly atmosphere. I appreciate good treatment without snobbery, and that’s exactly what I got. Thank you for that.
2024-09-30
Grazie per avere reso il nostro breve soggiorno piacevole
2024-09-30
Grazie sempre per la splendida accoglienza
2024-09-29
Ottimo tutto lo staff
2024-09-29
Bell esperienza
2024-09-29
Everyone was nice and pleasant!
2024-09-29
bellissima la camera, buono il servizio, gentilissimo il personale
2024-09-29
All of the staff was kind and helpful. We did not have one bad experience with any staff member. Management should be proud.
2024-09-28
Staff was friendly and helpful
2024-09-27
You made my introduction to Italy memorable.
2024-09-27
Very professional
2024-09-27
We booked and checked in last minute and were welcomed very nicely. Next morning I had an online business meeting, connection was perfect. Thanks for everything.
2024-09-27
The front desk is exceptional and offered outstanding customer care. Thank you for all your help in arranging transportation, and the room upgrade.
2024-09-26
Overall a good stay
2024-09-26
The upgrade was very pleasuable
2024-09-25
Dinner was great as was the service to provide us a room by 9:30am! Awesome
2024-09-25
Thank you for your assistance during our stay !
2024-09-24
Front desk or reception staff were very helpful ! And Dario was especially friendly when we first arrived!
2024-09-24
We felt very comfortable. Everyone was always pleasant and made the language barrier non existent. Thank you to all!
2024-09-24
Our stay was beyond exceptional and beyond expectations. Your entire staff was wonderful, our suite (Melissa) was beautiful and very well appointed and maintained.
2024-09-24
People at the front desk were very nice and answered our questions.
2024-09-24
The people at the front desk were absolutely delightful - en anglais et en francais.
2024-09-23
The lady who served our breakfast every morning was molto gentile We missed her when she was not there
2024-09-23
Grazie per tutto
2024-09-23
Thanks for all your host and great memories at the Hotel good service my wife and I will recommend Hotel Santa Lucia
2024-09-23
Housekeeping staff do a good job and very friendly
2024-09-23
disponibilita massima
2024-09-22
Grazie per la squisita accoglienza!
2024-09-22
The sfoglatelli Ricci at breakfast are the best !
2024-09-21
The staff was very helpful and welcoming! They had wonderful recommendations for things to do and places to eat. We loved our stay there!
2024-09-21
sempre precisi e gentili
2024-09-21
Giovanni was very helpful at check-in.
2024-09-21
Consierge gentilissimi , struttura eccellente, trattamento riservatoci ottimo
2024-09-21
Thank you for making our will stay comfortable and memorable.
2024-09-20
Thank you for all your help during check in and check out
2024-09-20
Giovanni, maravillosa persona y excelente profesional
2024-09-20
Everyone was very kind and helpful
2024-09-18
Your pianist is great
2024-09-18
Staff very accommodating and efficient. Beautiful hotel. Room wasn't ready upon arrival but offered to hold luggage.
2024-09-18
We had a fabulous stay! The accommodations were stunning! I loved your hotel. The only reason I knocked off a point was that the surroundings was quite noisy at 2 am so we needed to close the doors and we could not lower the air conditioning because it was locked at a certain temp.
2024-09-18
Thank you to Giovanni and to the entire staff for all of your help and kindness. We enjoyed our stay
2024-09-18
You all were perfect. Thank you.
2024-09-24
Excellent staff on reception
2024-09-15
The front desk staff were very helpful.
2024-09-15
the service was polite and perfect i felt that you exceeded expectations
2024-09-15
Thank you for making our stay nice and simple
2024-09-14
Very efficient reception, very helpful for queries.
2024-09-14
A very pleasant stay in a nice location and a nice hotel
2024-09-14
You have an Incredible Hotel, my favorite place to stay when we are in Naples. Paolo Carman of Keyrow Tours is the reason we stay at your Hotel, an outstanding choice.
2024-09-13
Struttura bellissima e personale professionale
2024-09-13
We’d like to give Vincenzo a special mention of thanks, as he was super helpful and couldn’t do enough for us. You are lucky to have him
2024-09-13
Beautiful hotel and very friendly and professional staff - would definitely recommend
2024-09-12
We enjoyed all aspects of your hotel but the best, best, best part was the staff…friendly, helpful, knowledgeable and enjoyable.
2024-09-12
We had a wonderful stay at beautiful hotel . Your staff made us truly welcome and were always extremely helpful . Thank you Michelle Eric Sarah and Clive
2024-09-12
Gracias
2024-09-12
Every body was very nice and helpful!
2024-09-11
E’ sempre piacevole fermarmi presso il vostro hotel
2024-09-11
Fantastic team right from our arrival through our stay until our departure!! Very professional kind and knowledgeable. Our stay was a perfect dream. Thank you for all your hard work none of it went unnoticed.
2024-09-10
We only stayed one night. Great location and friendly staff.
2024-09-08
Our room was lovely. We greatly enjoyed the evening lounge. Staff is extremely courteous and helpful. The breakfast selection was absolutely amazing! Thank you for a marvelous stay.
2024-09-07
Well appointed room decor , looked fresh and new, friendly staff , efficient staff and a nice unhurried breakfast area , with quick attendance by the waitresses and waiters, always with a smile and a good morning.
2024-09-07
Grazie, esperienza da ripetere
2024-09-07
Front desk staff were helpful in getting cabs, holding our bags (upon early arrival) and booking a ferry.
2024-09-07
Amazing staff. Very friendly. Wonderful breakfast. Very good restaurant.
2024-09-07
È andato tutto bene grazie
2024-09-07
Great time
2024-09-06
Very helpful on arrival. Breakfast staff friendly and efficient. Everything was easy
2024-09-06
Merci pour la gentillesse et le professionnalisme du personnel d’entretien, des bagages, du restaurant et du petit déjeuner. Grazie mille ! Christophe Baes
2024-09-05
Room cleaning staff were very good and very friendly
2024-09-04
Doorman was very helpful when trying to fix the shower drain. Front desk was helpful with info regarding obtaining taxi. Great location and views.
2024-09-03
Beautiful property and wonderful staff!
2024-09-03
Nice time at the hotel
2024-09-02
Tutto il personale gentilissimo e disponibilissimo, in particolare Giovanni alla reception è stato meraviglioso. A presto
2024-09-02
Particular mentions to Carmen in the restaurant. Always smiling and very friendly and attentive. Also to Enrico, the accommodation manager who helped us out with our room change. All the staff were very welcoming and helpful. Thank you to them all.
2024-09-01
Everyone was welcoming and courteous. The staff in particular were very helpful in giving us recommendations for restaurants. Always smiling and saying hello. Breakfast was really good. And the lobby bar with the pianist was fantastic. Great drinks, too!
2024-09-01
My rating 10 is good ie top. Great service and hotel. Thanks
2024-09-01
We had such a lovely time - thank you!
2024-09-01
Ringracio a tutti, dell hotel Santa Lucia, principalmente a Marilena, Che com sua accoglienza fá il breakfasts espere um modo di cominciare bene il nostro giorno.
2024-09-01
Sempre una gioia essere vostri ospiti: come essere in famiglia.
2024-09-01
The lovely and helpful lady in charge at breakfast time
2024-09-01
Complimenti a tutto il personale per la formazione, la simpatia e la professionalità.
2024-08-31
Wonderful stay
2024-08-30
Thank you for having a very kind staff. Best shower of our 13 night trip. Wish we could have had the option for a waterfront view.
2024-08-28
Thank you for a lovely stay! You were able to get us into a beautiful room when we arrived early. We were so happy to be able to rest in the room before going out to grab lunch!
2024-08-28
Nous sommes toujours les bienvenus, grâce au bon accueil de tt le personnel mais celui de Giovanni.S. fait la différence.Merci infiniment.
2024-08-28
Sono molti gli Hotel di lusso. Poi c'è il Santa Lucia. La differenza? Le persone che ci lavorano. L'accoglienza. Poi c'è l'amabilità del Sig. Scapolatiello, un valore aggiunto.
2024-08-27
AlI excellent suggestions for meals and nice to stay at a Hotel where the staff are Local.
2024-08-27
Reception staff were very helpful.
2024-08-26
Portiere Mario super Mann 👍🏻
2024-08-26
Marilena. She was very friendly and welcoming every morning at breakfast
2024-08-26
Very kind
2024-08-26
Thank you for providing us with a safe, comfortable, and enjoyable experience.
2024-08-25
We appreciate the complimentary room upgrade, it was very nice!
2024-08-24
We are very impressed with the hotel and the staff and really enjoyed our stay. We can’t wait to return! Thank you!
2024-08-24
The staff was very nice and helpful. Thank you
2024-08-23
Staff was helpfull and pleasant.
2024-08-22
Great stay!
2024-08-22
We were not expecting to benefit but team prepared in advance and we had two rooms connected. Thank you very much for taking care.
2024-08-21
So kind considerate & gracious
2024-08-21
The woman running breakfast was very nice and attentive. Everyone was really lovely in general.
2024-08-20
Nuestra estancia en Nápoles ha sido fantástica, entre oras cuestiones, por habernos alojado en sus instalaciones. El personal ha sido encantador y el servicio espléndido.
2024-08-20
Perfect option to the heat! Very well trained colleagues ! We have already talked about coming back and have suggested Your business! Cheers Mary and Rich
2024-08-20
Those at the front desk when we arrived were warm friendly and helpful.
2024-08-20
Very pleased Suggestion Water bottles in room should be complimentary
2024-08-20
Grazie per la gentilezza e cortesia mostrata, anche per la nostra cagnolina, ben accolta
2024-08-20
Everyone was excellent
2024-08-20
The front desk personnel were extremely friendly & helpful
2024-08-20
Thank you very much for a wonderful stay. You went above and beyond to help me and my family and we will always appreciate it.
2024-08-19
So many thanks for all the desk staff and specially Giovanni Scapolatiello
2024-08-18
È la seconda volta che soggiorno nella vostra struttura ed è sempre una vera coccola. Location incantevole, letti comodissimi, pulizia eccellente, stanze spaziose, personale gentile e qualificato. Tornerò presto da voi. Grazie!
2024-08-17
My husband and I had a wonderful stay at your hotel and fell in love with Naples.
2024-08-15
Thanks very much for your assistance
2024-08-14
Fueron sumamente amables los de recepción; la chica y el chico que nos recibieron por la mañana y el recepcionista de la noche. Los tres nos dieron excelentes indicaciones y sugerencias para ir a Pompeya, pedir taxi y servicio de guía, comer la mejor pizza napolitana, dar un paseo por el centro y cenar mariscos y pescados de maravilla. Enhorabuena por su personal de recepción asi como el maletero.
2024-08-13
We felt very safe staying at the hotel. Anything we asked for was granted, eg. telephone.
2024-08-13
Thank you Alissa (hopefully I spelt your name right). Your professional and dedication to what you are doing is exceptional.
2024-08-13
Thx a lot Best was Floreine at reception. He was too good
2024-08-12
Thank you for a wonderful stay! The welcome drinks were a lovely touch
2024-08-11
Beautiful hotel. clean rooms and a very comfortable bed, lovely breakfast food and staff and the same on reception and in the bar
2024-08-09
Thank you
2024-08-09
Pasticceria eccellente, complimenti! Personale gentilissimo e disponibile. Camere silenziose e completamente oscurabili di notte, letto matrimoniale molto comodo, marmi e decorazioni in genere bellissimi. Torneremo di certo
2024-08-08
We enjoyed our stay at Grand Hotel Santa Lucia.
2024-08-08
Clean rooms was the best
2024-08-07
Grazie!
2024-08-05
Il signor Vincenzo è un concierge estremamente attento e cordiale che fa di tutto per la soddisfazione dei suoi ospiti. Grazie mille per questo ottimo servizio da parte sua e di tutto lo staff!
2024-08-05
Un grande grazie a Vincenzo che come sempre ci accoglie in modo gentile, simpatico ed impeccabile!
2024-08-02
Everyone was very helpful and pleasant from the porter to the front desk and breakfast staff a special Thank you to Vincenzo at the front desk always very helpful with his recommendations
2024-08-02
Everyone was very nice to us and helpful
2024-07-31
personale molto attento e professionale
2024-07-30
Vi ringraziamo per lo nostro sogiorno per lá acoglienza che ci avete fatto
2024-07-30
Complimenti per l’accoglienza
2024-07-29
The front desk management as well as bell-man was very welcoming and efficient.
2024-07-29
Very-very good breakfast, attentive and very helpful staff with good English, everything has been taken care of. The only reason why I selected “No” for staying again is only because I liked an another location better. So, nothing to complain about the hotel. I would even recommend it for others. It was really a nice experience. Thank you for everything.
2024-07-26
My sincerest thanks to the hotel management and staff for an exceptional stay at your lovely hotel. The views from my corner suite were breathtaking! Continued success to your wonderful hotel!
2024-07-26
El personal es muy amable. Llegamos un grupo grande y el restaurante se adaptó para acogernos a pesar de que eran más de las 11 de la noche. Cenamos estupendamente.
2024-07-26
Everyone working there was great. Just letting you know so it can be fixed before next guests.
2024-07-24
Such an amazing hotel and job by everyone!
2024-07-24
Breakfast service was extraordinary; housekeeping was perfect. What a lovely stay!
2024-07-24
Thank YOU!
2024-07-25
Complimenti al direttore, al ricevimento ed a tutto lo staff del ristobar pavone. Trattati con gentilezza garbo e professionalità. Ci siamo sentiti a casa
2024-07-23
Thank you for a lovely stay!
2024-07-23
Grazie di tutto, sono stato benissimo. Napoli è meravigliosa
2024-07-21
Grazie per la vs cortesia e gentilezza
2024-07-21
Wonderful hotel with a beautiful view
2024-07-21
Thank you for an amazing stay, & for all of the staffs helpfulness
2024-07-21
Grazie mille Soddisfattissimo.
2024-07-21
Lovely service, staff classy and helpful
2024-07-21
The staff on reception were immensely helpful, nothing was too much trouble
2024-07-21
Cortesia alla colazione, gentilezza del personale per le pulizie, reception molto accogliente
2024-07-20
thanks
2024-07-20
Grazie per la collaborazione nella soluzione del nostro problema.
2024-07-19
Grazie per la consueta cortesia e professionalità l
2024-07-19
Grazie di cuore come sempre per la vostra accoglienza, disponibilità.
2024-07-18
We very much enjoyed our stay at your charming hotel, which exceeded our expectations. Thank you all so much for making it a very pleasant holiday.
2024-07-17
Thank you for a great stay in the hotel
2024-07-17
Mario is wonderful. Very helpful and knowledgeable
2024-07-18
Complimenti per l'accoglienza
2024-07-16
From the time we arrived until the time we left, everyone at the hotel provided us with excellent service.
2024-07-16
Thank you to all the staff who were so gracious and accommodating during our stay. The Santa Lucia has become one of our favorite hotels of all time and we cannot wait to return for a longer visit.
2024-07-16
Your staff was friendly, helpful, and attentive. Great experience overall! I hope we will come back again.
2024-07-16
The entire staff was so professional and friendly, my family enjoyed the visit very much. My sister and I enjoyed dinner at the hotel and had a lovely conversation with Dario; he was so personable and charming. Il nostro soggiorno a Napoli sara un meraviglioso ricordo per le nostre vite. Grazie!
2024-07-16
The variety of choices for breakfast each day was impressive. The rooms were spacious, clean and comfortable.
2024-07-15
The pianist was wonderful, fresh, fun and entertaining.
2024-07-15
The staff at the front desk, and in the breakfast room, were professional, efficient and pleasant. The hotel premises, common areas and rooms were well-maintained. Thank you.
2024-07-14
For contacting me promptly. I will have someone pick it up this week.
2024-07-14
Dear Management Team, I have stayed at Gran Hotel Santa Lucia more than a dozen times over the last 10-15 years and have never had a bad experience. The front desk/reception (Carla, Francesca, and the gemtlemen) are fabulous, always helpful. The gentlemen that help with my luggage are fantastic. The cleaning service are always so polite and do such a great job (Maria was very kind on my recent stay). The employees that help to make breakfast an enjoyable experience are also great. First class group of people you should be proud. I look forward to many future stays at the Santa Lucia. Joshua Dull
2024-07-14
saluterei con simpatia il personale delle colazioni Mariela, Rosa sempre molto attenta
2024-07-13
Friendly, helpful and skilled staff. Room was clean, air conditioning pleasant. I will recommend your hotel.
2024-07-12
Personal, gentil y amable
2024-07-12
complimenti allo staff, sempre gentile, simpatico, disponibile e cordiale. Cibo ottimo e la struttura veramente ben ristrutturata e arredata. Grazie
2024-07-12
1. Breakfast service was very good. However, more variety would be appreciated. Some hot options like omelettes, fried eggs, baked beans, etc. would be a welcome addition. 2. Service at front desk was hit or miss. For instance, Carla was great. She offered us a breakfast box on the last day when we asked for a taxi, and reserved a taxi for us. But another front desk person who we spoke to about taxi earlier in the day, said no reservation was needed, and also never asked us about breakfast option.
2024-07-12
napoli ed il sud hanno bisogno di strutture ricettive con la vostra qualita'
2024-07-11
We enjoyed a truly wonderful stay which was made all the more special with the kind hospitality and care of your concierge and staff. Thank you. We hope to visit with you again.
2024-07-11
I loved the breakfast buffet. The food and service were excellent! I liked the hotel overall very much. Everyone was friendly and helpful. I liked the overall look of hotel and quality. I liked the location. I disliked the construction in front of the hotel very much. The electric tea kettle in our room was not plugged in and it took me a while to figure out where to move it so that I could plug it in and use it. The soap in our bathroom was only replenished once during our 3 night stay. The Air conditioning was insufficient in our room. I was hot every day in our room. The weather was extremely hot and it was on the top floor of hotel. I called to ask about it and he said he’d lower the temperature but it still felt too hot to me. I wish I had a fan or two in the room to use. I asked for a fan but they did not provide one, just said they’d adjust temperature. The sun in the morning was very bright and hot. Unfortunately I only discovered how to adjust the curtains on our last night. It would have been better if I had learned that sooner to keep our room cooler and darker for sleeping. There was a lot of noise in the hallway from the cleaning people in the mornings.
2024-07-11
The hotel was amazing the reception and breakkfast staff were outstanding The pianist and the hospitality of Christophe the owner was exceptional
2024-07-11
Gracias por las atenciones. Nos hicieron sentir especiales.
2024-07-11
Good staff, very attentive
2024-07-11
Great stay!
2024-07-10
The front desk service was welcoming, cordial and helpful. We appreciated their hospitality and suggestions for where to eat dinner in the evening.
2024-07-09
A big thank you to Giovanni for being always so helpful and accommodating!
2024-07-08
davvero professionale
2024-07-08
Merci! Vous étiez très accueillants, souriants et surtout vous étiez là pour nous aider à trouver les bonnes solutions et donner satisfaction à nos doléances.
2024-07-08
Great stay
2024-07-08
Thanks for a great stay.
2024-07-07
Special thanks to the very friendly breakfast staff and responsive . Didn’t have to wait for anything.
2024-07-13
Outsatanding staff at all levels.
2024-07-05
Excellent service, disponibilité et amabilité du personnel . Tous/toutes compétents et serviables Un grand merci pour votre service
2024-07-05
Tout est parfait spécialement la qualité et amabilité des employés
2024-07-05
Complimenti per la professionalità del sig Vincenzo sig,Giovanni e sig.Mario !!! Sei fuori classe A presto
2024-07-05
El personal muy amable y muyefiviente
2024-07-05
Everyone was kind and helpful.
2024-07-04
Il personale (tutto) è stato accogliente e disponibile, alle nostre richieste sono sempre state tempestivamente soddisfatte in modo cortese. Abbiamo molto apprezzato il nostro soggiorno.
2024-07-04
Thank you for a wonderful stay. The hotel is beautiful and the staff was very friendly and welcoming.
2024-07-03
Ottimo servizio
2024-07-02
grazie di tutto! siete stati tutti gentilissimi ed estremamente proattivi!
2024-07-02
Muy amables, nos apoyaron en las dudas que teníamos a cerca de los trenes y tours
2024-07-02
Professional, courteous and accommodating staff, all around. Made our stay that much easier and enjoyable. Many thanks.
2024-07-01
It is very rewarding being recognized and treated as an old costumer when you arrive at a hotel. You feel the personal touch.
2024-06-30
They were all so helpful especially the people at the front desk
2024-06-29
Grazie!
2024-06-29
Merci à la réception pour ses conseils pour les restaurants
2024-06-29
Esperienza brevissima con i miei soci di Deloitte ma come sempre presso di Voi memorabile
2024-06-28
We had a wonderful time. Thank you. For our next trip to Naples, you are on top of our list!
2024-06-28
Grande reception per l’accoglienza
2024-06-28
Excellent service from every employee. Great job!!!!
2024-06-27
A LA RECEPTION JUSTE POUR CARLA UNE PERSONNE TRES ACCUEILLANTE GENTILLE SOURIANTE ET DE BONS CONSEILS
2024-06-27
Great hotel and position is the best
2024-06-28
Thanks for the upgrade to a beautiful (and very quiet) junior suite with wonderful jacuzzi. Thanks for organizing an impeccable and memorable guided visit to the archeological museum and Pompeii.
2024-06-27
GRAZIE DI VERO CUORE A TUTTO LO SPLENDIDO E STRAORDINARIO PERSONALE, SOPRATUTTO LE "GRANDI DONNE DELLA SALA COLAZIONI" TUTTI/E CAPITANATI/E E "GUIDATI/E" IN MODO IMPECCABILE DALLA GRANDISSIMA DIRETTRICE ALBA TRUDI!! SIETE UNICI" Roby Lettieri
2024-06-26
The duty manager was excellent in his responsiveness when my wife was ill and we had to delay our departure
2024-06-26
Everyone was wonderful. Thank you
2024-06-26
Staff molto preparato
2024-06-25
A big thank you to Carla at the front desk. She was so kind when we arrived and saw how exhausted we were and got us one of our two rooms quickly so our daughter could rest a bit.
2024-06-25
Agradecida por la atención de todos los empleados.
2024-06-24
The entire staff was extremely professional and helpful during our stay.
2024-06-24
Thank you
2024-06-24
Excellent service excellent hotel
2024-06-22
complimenti per la qualità dei servizi
2024-06-21
Very welcoming and enjoyable stay, sea view room offered did not have a sea view but still nice
2024-06-21
L’équipe du restaurant pour le petit-déjeuner est très sympathique. Merci pour cet accueil chaleureux. Les employées ont fait l’effort de parler en anglais et en français. Cet équipe féminine est dynamique et compétente. Un grand Merci pour cette bonne humeur matinale.
2024-06-20
Muchisimas gracias por los servicios prestados
2024-06-20
Mer0ci, tout était super
2024-06-20
Arrived in need of 20Euro for cab; manager immediately pulled out cash to help me
2024-06-19
I had a phenomenal time here at Santa Lucia! Everyone is so nice and hospitable. The food is spectacular the architecture is amazing and the people are so synthetic. I don’t have one singular complaint. If I could rate 6 stars I would! 110% reccommend 🤍
2024-06-19
Agradezco al recibimiento en el check in el día 16 de junio, porque el Sr que nos recepcionista nos dio la habitación a un horario previo al acordado , a las 10.30 y fue una tranquilidad poder dejar nuestras valijas y pasaportes para salir a pasear . También Mario muy atento con el equipaje
2024-06-19
Thank you for looking after us so well and for such a friendly welcome when we arrived.
2024-06-18
Amazing continental breakfast!!
2024-06-17
Grazie ancora di tutto, ogni volta che veniamo a trovarvi ci sentiamo a casa
2024-06-17
Everyone was great and very accommodating. Grazie mille a tutti!
2024-06-17
Un ringraziamento speciale al personale della reception, nello specifico al Sig. Enzo per la sua gentilezza e disponibilità nonché alla professionalità che ci ha offerto ad ogni nostra richiesta.. Cortesissimi i facchini di albergo (purtroppo non mi ricordo il nome d chi ci ha servito), anch'essi molto gentili e professionali.
2024-06-16
Staff is very nice and helpful. The second room we had was much nicer and bigger. The first one so small we could barely move around. The bed was very comfortable.
2024-06-16
Muy amables todos. Lo único es que el baño era muy chico, sobre todo el espacio de la ducha””
2024-06-15
Thank you for giving us a room with a fantastic view during our one night stay.
2024-06-15
Complimenti per la grande disponibilità e gentilezza del personale
2024-06-15
Staff in the dining areas were lovely
2024-06-15
Vi ringrazio comunque del cambio di camera, in una camera sicuramente migliore per posizione e spaziosità.
2024-06-14
The staff was all so nice and friendly.
2024-06-14
Thank you forva comfortable and very enjoyable stay
2024-06-14
It was wonderful thank you
2024-06-14
Bravi i ragazzi della reception. Mi hanno dato ottimi suggerimenti per ristoranti e giri
2024-06-13
Grazie mille a tutti per la splendida accoglienza
2024-06-14
Wonderful stay with exceptional staff!
2024-06-13
I am very appreciative that you were able to give me an early check in. It made such a difference after a long flight! Thank you so much!! The high floor and nice view from a window that we could open and get a nice breeze was also great.
2024-06-12
We enjoyed our stay
2024-06-12
Thank you for a wonderful stay at your hotel 🏨
2024-06-12
everyone that we talked to at the hotel were very professional and accommodating.
2024-06-13
Great stay! Grazie mille
2024-06-11
ottima struttura con staff di primo livello sempre cordiale e professionale
2024-06-11
Siamo stati benissimo, ci siamo sentiti perfettamente a nostro agio e torneremo da voi sicuramente, grazie per tutto.
2024-06-11
A TUTTO LO STAFF
2024-06-10
Soggiorno sempre molto piacevole anche grazie all’accoglienza e alla simpatia delle persone che lavorano nell'hotel a tutti i livelli. Dunque grazie. A tutto il personale . Peccato non fosse disponibile la stanza con la vista sul mare, che è bellisssima. Alla prossima volta, allora . Simona Sala
2024-06-10
Complimenti per la straordinaria accoglienza
2024-06-10
Thanks
2024-06-10
Our stay was amazing
2024-06-10
Well run hotel with friendly and efficient staff
2024-06-09
Many thanks to the wonderful friendly staff for making our stay a memorable experience.
2024-06-09
Truly amazing hotel and staff were sensational. Made our stay truly memorable
2024-06-09
Merci surtout à tout le personnel qui a pris le temps de nous parler en français le mieux possible. Encore merci pour votre gentillesse.
2024-06-09
Great and unique place!
2024-06-09
Excelente servicio
2024-06-09
Muchas gracias por unos dias maravillosos, ustedes son muy amables y la calidad del desayuno es excelente.
2024-06-09
My man loaned me his personal wine opener...silver. left him a bottle of veno...
2024-06-09
ad Antonella: grazie per avere esaudito la mia richiesta di cambio camera
2024-06-08
David checked us in and he was wonderful! Explained the process (we were early and left our bags) and gave us a fantastic recommendation for lunch while they were getting our room ready.
2024-06-08
This hotel is a precious testament to a more gracious time. We have been very touched by the kindness of everyone who works here
2024-06-07
Many thanks to all of you especially the front desk.
2024-06-07
Sempre gentilissimi
2024-06-06
Our stay was less than 24 hours due to our flight plans, but the porter that took our bags to our room, the gentleman from the bar that brought ice to our room, and another gentleman that helped us early (6 am) were very helpful and professional.
2024-06-06
The gentleman who checked us in was very kind and polite. He was responsive the next morning when we told him about the clogged shower drain and said he would put in a work order right away. He also made it easy for us to store our luggage prior to leaving.
2024-06-06
Thanks
2024-06-06
It was simply awesome compared to what we saw. Will not stay anywhere else.
2024-06-05
All the staff were extremely nice and helpful from reception, to the safe maintenance and in the breakfast. I'd like to thank all of them for their professionalism
2024-06-05
The entire staff is wonderful, caring & efficient. Excellent job by all, grazie.
2024-06-03
Ho trascorso un piacevole e tranquillo weekend con soddisfazione per i servizi ricevuti
2024-06-02
It was a very pleasant and enjoyable stay. Compliments to the concierge and desk staff. One member of the desk staff was competent but had forgotten how to smile.
2024-06-02
The reception staff and the porter were exceptional. They went above and beyond. Had a great sense of humour and fun but we're not intrusive. I would return to the hotel again because of the staff mainly.q
2024-06-02
Grazie
2024-06-02
Tutti gentilissimi!!!
2024-06-02
Everything was great. We were only there one night, and had to get up at 3:00 AM to get to the airport. Dinner was excellent and we received a “breakfast box “ that was also great. The room was very nice, clean and comfortable,
2024-06-02
Grazie per l’upgrade
2024-06-02
The reception staff were fantastic
2024-06-01
very kind and helpful!
2024-06-01
..
2024-06-01
Grazie!
2024-06-01
The breakfast staff were amazing.
2024-06-01
All the staff were very helpful and charming, especially the staff serving the breakfast.
2024-06-01
Lovely stay. Very courteous front desk staff and bellman. All professional and friendly.
2024-05-31
Grazie per tutti. MI è piaciuto molto l' hotel e il suo servizio.
2024-05-31
Very nice staff
2024-05-31
It just so happened that it was our 28th wedding anniversary and thank you for the bottle of champagne that was sent to our room!
2024-05-30
Was an amazing experience, accommodations were of exceptional quality, a staff interactions were of the highest level. Thank You for the experience.....
2024-05-30
Request for ice from bar manager done promptly and pleasantly. Responses to questions and assistance for recommendations and transport as well!
2024-05-29
Dario al Bar è stato fantastico. Il personale della reception è estremamente professionale.
2024-05-29
Thank you for the sparkling wine. We felt to welcome.
2024-05-29
Your hotel and staff provide a nice retreat from a very busy city. Lovely location!
2024-05-28
Wonderful stay. Lovely staff. Gorgeous room.
2024-05-28
The tours were good
2024-05-28
A Vincenzo Della réception per la sua professionalita’
2024-05-27
Courteous and kind reception. Thank you.
2024-05-27
Thanks
2024-05-27
The cleaning and maintenance staff were very kind to me. There were electrical problems and they were fixed quickly.
2024-05-27
Both front desk people were wonderful. The dining room service was super slow and inattentive. We literally had to go to front desk to ask them to show up. Otherwise all is well
2024-05-26
The hotel is beautiful and the location is fabulous. The staff at the desk were great, especially Vincenzo. We had a beautiful view of Capri and Mt. Vesuvius from our room. We would definitely return on our next trip to Napoli.
2024-05-26
Bravi
2024-05-26
Los conserjes supera amables
2024-05-25
Concierge's were very helpful with restaurant suggestions and directions/walking routes.
2024-05-24
Everyone was very friendly and helpful. Specifically, booking our car services and travel to the Caserta Palace. The restaurant was also excellent both the food and the service. We will definitely consider coming back to Naples and staying at Saint Lucia
2024-05-24
We had a fantastic stay for my partners 40th birthday. Thank for the cake that you sent to the room it was a lovely touch. We will be returning ☺️
2024-05-24
Front desk people were very helpful.
2024-05-23
Molto gentile il.personale alla colazione
2024-05-23
Thanks to the cleaning staff for keeping the room clean and with a lovely smell, thanks for the catering staff for being always kind and smiling
2024-05-23
Un'accoglienza a livello internazionale con un tocco di calore partenopeo
2024-05-23
Thank you for a wonderful stay at your hotel.
2024-05-23
Thank you for a pleasant stay.
2024-05-23
Thanks for the ride from the train station during the taxi strike.
2024-05-22
Front desk staff were very good
2024-05-21
Thank you for an excellent stay with my group of ten friends.
2024-05-21
Un ringraziamento a tutto il personale per la cordialita' e la disponibilità. Non vanno date per scontate perché non sempre si trovano, nemmeno in hotel di pari categoria. Buon lavoro a tutti.
2024-05-21
Your reception people were very helpful and made a few calls for us. They were super. Your breakfast people were also very kind.
2024-05-21
Thank you for all your great help and suggestions during our stay
2024-05-21
thank you
2024-05-20
Grazie della splendida collaborazione e della risoluzione dei problemi
2024-05-20
As soon as we arrived at your hotel, we were greeted with friendly staff. The gave us a room with a view, which was spectacular. Their recommendations for restaurants were outstanding. Our room was spotless and elegant. We will highly recommend your hotel to anyone staying on Napoli. Thank you for a great stay!
2024-05-20
Good helpful stafg
2024-05-20
Beautiful hotel very clean and comfortable
2024-05-19
Un court séjour très agréable.
2024-05-19
Exzellentes Hotel, top Ausstattung, sehr freundliches Personal (insbesondere im Frühstücksrestaurant), herzlichen Dank!
2024-05-19
Very nice and comfortable accommodations
2024-05-19
Soggiorno gradevole e raffinato
2024-05-18
Personale veramente cortese e professionale
2024-05-18
Gracie
2024-05-17
Grazie mille!
2024-05-16
All of the staff were very accommodating .
2024-05-16
Excellent stay and experience.
2024-05-16
Overall the service was excellent, the staff very friendly snd helpful. And I would come and stay again.
2024-05-16
Hermoso el hotel y deliciosa la comida...ña ubicación perfecta!
2024-05-16
Excellent the internal cleaning service for clothes, very nice and prompt the cleaning lady
Optimal
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Sistemazione
Colazione e servizi di ristorazione
2025-05-12
Tutto molto bene torneremo sicuramente