Grand Hotel Santa Lucia
Lingua
Grand Hotel Santa Lucia
Lingua2026-10-22
Vincenzo...the Best manager. He is always calm and friendly and ready to help us out with any questions. He is a wonderful gentleman! The Ladies serving the breakfast are all lovely. They are hard working and always friendly and smiling.
2026-10-20
Staff helped with restaurant reservations long distance and helped with small currency exchange. Always polite and attentive
2026-10-20
Wonderful stay and helpful staff, housekeeping first rate! Only complaint is scrabled eggs not hot enough at breakfasy!
2026-10-19
Great staff all so friendly feels like a family
2026-10-19
our room was perfect and all the accommodations were outstanding. The lobster salad in your dining room was perfect. I would highly recommend staying in this hotel to anyone visiting Naples.
2026-10-18
Staff were welcoming, professional and helpful. Miles ahead of aloof unhelpful staff at nearby hotels. I felt sorry for the staff member wrangling the breakfast crowd. The hotel has a lovely ambience. The welcome snack was a lovely treat. I liked the fact the hotel manager's card was in the room.
2026-10-18
It was a fabulous stay in a beautiful hotel with old world charm. An absolute delight.
2026-10-18
La cortesia e la disponibilità del personale rende il soggiorno molto gradevole Grazie
2026-10-16
I have stayed at your property many times - it is always my choice as part of my travel back and forth to Capri every year (from California). Everything is always so nice! I would like to give special thanks and appreciation to Giovanni at the front desk, both upon my arrival and departure. He was wonderful! Grazie mille!
2026-10-14
Excellent! beautiful hotel. Excellent staff. Beautiful location.
2026-10-13
Grazi
2026-10-13
Thank you for making our stay there perfect! We really enjoyed it!
2026-10-12
I'd like to thank the reception staff and the concierge staff,who were always available and friendly and helpful
2026-10-12
We had a lovely one night stay in a very comfortable & well appointed room. Gorgeous view of Napoli!
2026-10-11
I stayed compliments of the Pio Monte Governors: my stay could not have been more comfortable or pleasant. Thank you!
2026-10-11
Excellent place, friendly helpful staff, very comfortable stay
2026-10-10
Your hotel is lovely - really beautiful and comfortable with wonderful staff. We appreciated the fantastic service we received.
2026-10-10
Il Santa Lucia è diventata a Napoli la home away from home
2026-10-08
Buonissimo
2026-10-08
Grazie Vincenzo
2026-10-07
complimenti per il personale attento e cordiale
2026-10-06
NO complaints as everything was perfect. Keep on doing what you are already doing. We love your hotel. - Barry
2026-10-06
Front desk was excellent and always helpful. Our room was always very well maintained. Roof top restaurant served exceptional meals and drinks.
2026-10-06
Thank you for keeping the authentic and historic Naples tradition alive with your style, service, decor, but also making sure there is good water pressure, hot water and other comforts of modern times.
2026-10-06
The staff was very professional and helpful.
2026-10-06
Wonderful helpful staff.
2026-10-07
Everyone was kind and helpful. I would like to especially point out Dante in the bar who was very helpful and engaging.
2026-10-05
We have been to several hotels in Italy and yours is undoubtedly the best. When location is a given, your staff’s excellency in professionalism is unparalleled. The seafood risotto we had on the night of our arrival is simply the most delicious Italian cuisine we have had! Please convert our most heart felt thanks to the chef! It is not a food it is an art! Breakfast is equally amazing and the staff is great! We enjoyed everything in your elegant and lovely hotel and we will definitely be back.
2026-10-05
Every person who worked there was cheerful, friendly, and professional. I haven't seen that at all of our hotels in Italy.
2026-10-05
The staff at the front desk, in the restaurant and the porters were all wonderful. They were considerate and made our stay very pleasant,
2026-10-04
Grazie dire poco, accoglienti,gentili,disponibili, sorridenti, super disponibili grazie veramente di tutto Eliana Pala
2026-10-04
Your front desk team are always so professional & so welcoming
2026-10-04
Servizio eccellente
2026-10-03
Thank you for a wonderful and easy stay!
2026-10-03
Thank you all for a wonderful experience
2026-10-03
Thank you for the beautiful accommodations. All staff were pleasant and helpful.
2026-10-03
Thank you for assisting us with valet and early check in we were very well accommodated and will likely visit again in future
2026-10-03
una dei punti di eccellenza dell'hotel e' il personale. Infatti il personale della reception e' sempre disponibile, gentile viene incontro a tutte le esigenze trovando soluzioni. grazie
2026-10-03
Excellent service in the bar and restaurant. We had a fabulous lunch and a wonderful evening of cocktails. The management has done a fantastic job training your staff!!
2026-10-03
Bravi
2026-10-02
The staff is hardworking and friendly. Front desk was helpful with suggestions and directions.
2026-10-01
We spent 3 weeks in Italy and stayed at 5 different hotels in different cities. None of the other hotels even compared to your hotel. One of the things that I really loved was the size of the rooms, as well as your incredible staff. It was a wonderful stay. Thank you.
2026-10-01
Breakfast was hectic with too many showing up at once and we arrived to no table available. One of the staff went out of her way to welcome us and ask for a few minutes to get a table cleared for us. She made a negative situation very positive and displayed excellent customer service. A quality worker.
2026-09-30
Excellent hospitality, experience, cleanliness and help!
2026-09-29
Great stay even if for only one night. Staff was very welcoming an accommodating.
2026-09-29
Compliments to the breakfast servers. Very pleasant and efficient
2026-09-29
personale molto gentile e disponibile
2026-09-29
The staff was very friendly and professional!
2026-09-29
From reception to our departure staff was very accommodating
2026-09-29
Most beautiful holiday. Your hotel is like a museum! Simple beautiful. Best we have stayed in
2026-09-29
Everyone was curious and attentive to any questions or needs. Especially loved the outside patio
2026-09-27
Fantastic stay!
2026-09-26
Alles fein
2026-09-25
Absolutely outstanding operation. Well done.
2026-09-25
Overall a very nice experience.
2026-09-25
We were just there one night but enjoyed our stay
2026-09-25
Thanks for a nice check in and help to the Ferry. We come back
2026-09-25
Breakfast staff were so efficient and courteous
2026-09-24
Thank you for the good breakfast every morning. And the ladies who work there are very nice.
2026-09-24
We were very pleased with your hotel and personnel…Vincenzo - Great … the older lady, not so much…
2026-09-24
Loved our breakfast lady! Big smile and warm welcome every morning!!
2026-09-23
Superb team.
2026-09-22
A lovely two night stay beautiful room overlooking the marina.
2026-09-21
Than you to the front desk and breakfast and dinner staff,
2026-09-21
All staff we encountered were excellent!!
2026-09-21
Muchas gracias a todo el personal del hotel por su amabilidad y simpatía . Del bufé del desayuno quisiera destacar la dulcería napolitana .Espectacular, nos ha entusiasmado
2026-09-21
This Chef Feker I had my tour there 18-19-20 Thank you for everything.
2026-09-21
We were on a tour and were very impressed by our beautiful hotel. You have a wonderful location and I would recommend this hotel to others.
2026-09-21
Thank you for the kind welcome
2026-09-21
Thank you for preparing breakfast boxes! We had a lovely stay!
2026-09-20
Very attentive service - Gracie
2026-09-19
Packing us a to go breakfast box exceptional. Also everyone was courteous and very kind and helpful.
2026-09-19
To the breakfast staff who very friendly and attentive, thank you very much
2026-09-19
Such nice staff and always so helpful.
2026-09-19
Thank you for a wonderful 3 night stay in Naples. The room was fabulous and all the staff were friendly, courteous and helpful.
2026-09-18
Everyone at the hotel made us feel welcome and important. It was a delightful stay.
2026-09-18
. We
2026-09-17
Thank you for a wonderful stay at your beautiful hotel. We are looking forward to a return visit.
2026-09-17
Thank you so much for the kind upgrade during my first trip to Italy! It made the experience in Napoli that much better, and would stay in this hotel again in a heartbeat!
2026-09-16
Hotel staff is great
2026-09-16
Grazie e tifate Luna Rossa
2026-09-16
Everyone was very accommodating. Very pleasurable stay.
2026-09-15
Thank you to make our stay comfort Sbke
2026-09-15
Friendly and efficient staff.
2026-09-15
ringraziamo il personale particolarmente gentili
2026-09-15
Thank you
2026-09-15
To the breakfast team. Excellent service on our stay.
2026-09-15
Thank you for our stay, it was a pleasant experience. All in all.
2026-09-15
Come quando venivo anni fa, ottima accoglienza, ottima assistenza, ottima colazione Grazie a tutto lo staff
2026-09-14
Grazie al meraviglioso Maurizio
2026-09-13
It was an excelent stay.
2026-09-10
We had a tough flight getting into Naples and the concierge gentleman that checked us in turned our whole night around. He was very helpful and gave us a fantastic room. He made our night!
2026-09-10
El personal del lobby masculino muy atentos y educados. El personal del restaurante amable
2026-09-09
Thank you for the accommodations.
2026-09-10
The service from the team from start to finish was wonderful, with particular thanks to Salvatore for the exceptional welcome and for looking after us throughout the stay, Agostino at dinner for also looking after us so well when we were in the restaurant, Ciara at breakfast who i understand is a trainee but definitely has all the skills needed to work with and engage with guests, and Marco the concierge for his wonderful engagement whenever we saw him. The hotel was also spotlessly clean so my compliments to the houseeeping team
2026-09-08
soggiorno ottimo e perfetta la location, tutto pulito e servizio eccellente
2026-09-08
Air conditioning on 5th floor was weak
2026-09-08
The location of the hotel is fabulous. The hotel itself was very clean and we loved our room.
2026-09-07
All staff were extremely professional and helpful. Your hotel is extremely lucky to have such staff members.
2026-09-07
All staff where first class
2026-09-07
Vorrei ringrazio lo staff della reception e del ristorante per la loro professionalità e gentilezza. La qualità del servizio offerta e’ stata ottima.
2026-09-07
Our first was a small connecting room. Dario helped us find a room we were satisfied with. Very helpful.
2026-09-06
Alessio arranged for my airport transfer and a guide and transfer to Herculaneum. He also greeted me in the mornings so that I felt important. I had trouble with the stairs and the gentlemen at the door always was at my side to lend me an arm and assistance with a smile.
2026-09-06
The staff was very nice.
2026-09-06
Checkin was easy and friendly. Directions to local places was very good
2026-09-05
complimenti per il personale tutti bravi e gentili
2026-09-04
Thank you for being such a courteous caring staff. I asked for an iron board and Iron and it was there in two minutes. I can’t say enough about how lovely the staff was answering all our questions and giving us advice on restaurants, hair, salons, etc..
2026-09-04
Thanks for your kind concern
2026-09-02
The gentleman at the reception is so knowledgeable and gave us a lot of valuable information for Pompeii and surrounding areas
2026-09-02
Ringraziare per aver provveduto rapidamente al cambio di stanza che presentava problemi tecnici
2026-09-02
Carla at reception was wonderful. She was friendly and had great recommendations
2026-09-01
Compliments to your resturant staff. They gave excellent service.
2026-09-01
Grazie mille, un alloggio fantastico :))
2026-09-01
Sauber und beste Qualität
2026-08-28
快適なナボリでの時間を取ることが出来ました。ホテルの雰囲気はとても良かったです。
2026-08-25
Wonderful stay, fantastic staff..amazing!
2026-08-24
complimenti aspettiamo il sig.VINCENZO
2026-08-25
I had a great stay, the bed was very comfortable and the room was lovely. The staff was very helpful. It was a wonderful experience overall.
2026-08-24
Struttura davvero ben curata e accogliente. Faccio i miei personali e oggettivi complimenti per tutti i collaboratori che avete in struttura. Personale cosi cordiale e preparato è difficile da trovare.
2026-08-22
Accueil remarquable. Tout le personnel mérite d’être salué pour sa gentillesse et son professionnalisme
2026-08-20
The staff working when we arrived around 5pm on August 18 was wonderful!
2026-08-19
CONCIERGE SEMPRE DISPONIBILE E PROFESSIONALE
2026-08-19
Thank you, everyone’s thoughtfulness was appreciated.
2026-08-17
Thank you for an outstanding service and for your beautiful place
2026-08-17
From arrival to last day overall it was amazing
2026-08-16
Gracias a todo el personal, que ha sido muy amable y atento, especialmente a Giovanni en recepción.
2026-08-11
Reception staff at check in is excellent. Every thing is good.
2026-08-09
Thank you for letting me check in early. I was very tired after long flight, and the person at reception helped me by checking me earlier. Seevice like this is really appreciated, amd I will come back.
2026-08-10
Very kind and accommodating
2026-08-07
wonderful stay
2026-08-06
Sehr freundliches Personal an der Rezeption.
2026-08-05
とても快適に過ごすことが出来ました。 またりようしたいとおもいます。
2026-08-02
Thank you to all the staff at the Grand Hotel Santa Lucia, Vincenzo, Carla and Alessio at the reception, Marilena at the breakfast buffet and Francesca our housekeeper for a memorable stay.
2026-08-02
We really had an excellent stay on a top location.
2026-08-02
A very pleasant stay! Service was 100% !
2026-08-01
Maria Elena at breakfast was excellent. Also, the people in the reception area were very nice and helpful.
2026-07-28
Thank you for your hospitality and kindness
2026-07-28
Thank you, lovely stay. Would love to visit again once renovations are complete.
2026-07-27
Housekeeping was very pleasant and kept our room very clean with all our needs met. The rain shower was so pleasant! But the bath floor did feel a bit slippery when wet, so I had to be extra cautious.
2026-07-25
Complimenti alle persone che mi hanno accolto, alla loro gentilezza. in particolare al Signor Mario che mi ha accolto al taxi.
2026-07-24
The office management was welcoming and very courteous and efficient!!
2026-07-24
Very good room and location
2026-07-16
signorilità ed eleganza alla reception, bravi
2026-07-15
Extending a special thank you to Dario, who greeted me at reception when I checked in. He was very warm and friendly, extremely helpful when there was a problem in my room. He changed me to another room right away - and he helped me with dinner plans as well. I have stayed at your property for many years and always appreciate the attentive service. I'll be looking forward to staying with you again this Fall. Warmest Regards. Susan Honnell
2026-07-14
it is a lovely hotel in super surroundings and beautiful.
2026-07-13
Wonderful
2026-07-13
Lovely stay, beautiful hotel
2026-07-12
Thank you for the breakfast box on the morning of July 11.
2026-07-12
An amazing stay Loved the location the friendliness and helpfulness of staff
2026-07-08
We had arrived very late in evening due to cancellation of plane. Wasn’t sure when we would be able to proceed on our vacation. Room was promptly prepared for us and reception and maid service were excellent.
2026-07-07
Vorrei ringraziare le Signore delle pulizie. Molto gentili e soprattutto efficienti. Grazie
2026-07-04
Kind staff at front desk
2026-07-03
I enjoyed interacting with everyone at the Front Desk. Vicenzo, Mariana (?)-young lady, with glasses), Carla (she looks like the lady on the picture on the wall at the Front Desk :)), Mario, the Porter. He has a contagious smile. Always happy. And all the staff at the morning breakfast! Thank you for making our stay comfortable!
2026-07-02
Thank you for upgrading our room and looking after us, we had a lovely stay at your hotel
2026-07-01
The staff was so helpful with all travel arrangements. I was going to gragnano for the day and they helped me plan it expertly.
2026-06-29
Lovely stay
2026-06-29
Da anni ero cliente del Royal a Voi vicino tornerò al Santa Lucia
2026-06-28
Tutto e tutti meravigliosi🫶
2026-06-28
Our stay was lovely and the hotel is beautiful. Thank you!
2026-06-28
Very helpful and friendly staff.
2026-06-28
Thank you for a wonderful stay.
2026-06-27
Lovely staff
2026-06-27
Fromt desk people were very friendly and helpfulwith all our arrangments
2026-06-27
very good location, very good breakfast, very polite stuff.
2026-06-26
Thank you for accomodating our early check in as well as allowing us to stay a bit later when our flight was delayed back to the USA. You could not have been any nicer or more helpful! We also so very much appreicated our upgraded room. Your hotel is stunning and front desk staff professional, informative and friendly.
2026-06-26
Très bel établissement et magnifique décoration
2026-06-24
Thank you for your outstanding hospitality! Everything was perfect and your team especially Giovanni went above and beyond to make our stay enjoyable. We can’t wait to come back !
2026-06-23
When we arrived we were greeted wonderfully! Very polite and eager to please! Bravo!
2026-06-23
Thank you for a lovely stay and for arranging a Sea view room which totally elevated our experience. We loved the friendly staff and the design of the hotel.
2026-06-23
Unfortunately I didn’t get the names of the people at the front desk who helped us but Sunday June 20th a gentleman in the afternoon gave us several good suggestions for dinner. Then the morning on Monday June 21 somebody else walked to the taxi stand and negotiated us a price to the airport so that we didn’t get taken advantage of like we had in other cabs. We were extremely grateful for that.
2026-06-22
Grazie a tutto lo staff super professionali e gentili
2026-06-22
Breakfast staff very attentive and friendly-especially Mariana
2026-06-22
Marianna in the breakfast area was excellent and very friendly
2026-06-20
Cortesia e grande professionalità
2026-06-20
Cari tutti, vorrei ringraziarvi di cuore per la splendida accoglienza e per l’attenzione che mi avete riservato durante il mio soggiorno. Fin dal primo momento mi sono sentita benvenuta e coccolata. La vostra gentilezza, disponibilità e professionalità hanno reso questa esperienza davvero speciale e mi hanno fatto sentire come a casa. Grazie a tutto lo staff per il sorriso, la cura e la passione che mettete ogni giorno nel vostro lavoro. Porterò con me un bellissimo ricordo di questo soggiorno e spero di avere presto l’occasione di tornare a trovarvi. Con affetto e gratitudine Marta Fascina
2026-06-19
Thank you for keeping the Hotel in great condition and for a fabulous stay.
2026-06-19
un grazie a tutto il personale con il quale siamo entrati in contatto, in particolare ristorante e colazione
2026-06-19
Thanks for being so flexible in adjusting our reservation
2026-06-19
The staff and hotel were lovely.
2026-06-18
Grazie per l’accoglienza
2026-06-17
All staff were very nice and friendly!
2026-06-17
all wonderful as usual
2026-06-17
We would like to thank you for such a wonderful stay. Congratulations on such wonderful staff and an extremely beautiful hotel. Kindest regards Steven & Kerrie Sydney
2026-06-16
Personnel très sympathique et professionnel
2026-06-16
Wir hatten einen schönen Aufenthalt in Ihrem Hotel und werden den Besuch in Neapel in sehr guter Erinnerung behalten.
2026-06-16
To the entire staff, grazie mile !!! Looking forward to seeing you next year !
2026-06-15
Thank you for accommodating our early check in and late check out. The staff was amazing!
2026-06-15
Very nice experience
2026-06-15
Reception
2026-06-12
Concierge and front desk were very, very helpful.
2026-06-11
Great Thanks to all, staff at reception but also lady at breakfast
2026-06-11
Nous avons été très satisfaits , ainsi que les participants à la conférence d’Euribron
2026-06-11
The staff were excellent and the hotel clean and well presented.
2026-06-11
very friendly and helpful staff, wonderful view!
2026-06-09
Excellentes Team vom Frühstückraum,Reception Empfang bis zur Bar, alle Mitarbeiter sehr nett gewesen
2026-06-09
We were made to feel so welcome by all the staff during our stay. Everyone was so friendly and welcoming and very kind to our baby! We felt very comfortable and loved our visit.
2026-06-08
La professionalità e la simpatia con cui ci avete accolti ci hanno fatto sentire a casa... grazie di cuore
2026-06-08
Excellent, friendly staff who were always very helpful.
2026-06-07
Thanks for the whole concierges and their team for the Napolitan warm welcoming and all that follows when we enter the hotel. Day and night
2026-06-07
Vi ringrazio infinitamente Silvia Berri
2026-06-07
Giovanni is an excellent concierge
2026-06-06
Everyone could not have been nicer or more accommodating. Thank you
2026-06-05
We enjoyed our stay very much and all of the staff were excellent. Thank you.
2026-06-05
Compliments till now.On 7 of june at 4.00 I should check out to reach the plane at 6.20.Can you give me a breakfast to go,a phone call at 3.30 and call for a taxi for the airport for me? Thank you and all the best for you
2026-06-04
This hotel was really a beautiful place to stay. The staff was so friendly and welcoming. The location is great for just getting outdoors and walking. The breakfast buffet was outstanding. We also enjoyed the later checkout. Most definitely would stay here again.
2026-06-04
Staff molto professionale e cordiale .
2026-06-04
All tk you
2026-06-03
Super service . Our room cleaner was delightful
2026-06-03
Wonderful stay with very friendly staff
2026-06-02
Tutto fantastico e tutti gentilissimi e super accoglienti
2026-06-01
We enjoyed our stay and loved the location and breakfast
2026-05-31
Thanks to the front desk on our arrival 3 hours early, as we decided to change our train trip to fly, our room wasn't read but they did find us an alternative room so we didn't waste half the day sitting in reception.
2026-05-31
Excellent hotel and very helpful staff.
2026-06-01
Thank you EVERYONE for your exceptional commitment.
2026-05-31
Thank you for our lovely stay in Naples.
2026-05-30
We were originally disappointed in our room and when we addressed it at the front desk, we were upgraded to a far nicer accommodation. We appreciate this. While this was a strictly personal trip for me, I am an associate with HelmsBriscoe and I will report good reviews on our company’s platform called Insight for all associates to know of our good experience. Thank you.
2026-05-29
Thanks for the reception
2026-05-29
Everything runs very well in yours hotel
2026-05-29
Die Geschäftsleitung hat ein gutes Händchen in der Wahl ihrer mitarbeitenden. Ich möchte an dieser Stelle besonders Dario von der reception erwähnen. Er hat mit mir lange vor meiner Ankunft in sehr gekonnter und verbindlicher Weise zum Teil zeitaufwendige Ausflugs- und Besichtigungsprogramme organisiert und sogar in letzter Minute unmögliches möglich gemacht. Dario vertritt die Qualität der formvollendeten, erstklassigen Concierge wie man das noch von den Siebzigerjahren her kennt.
2026-05-27
grazie x l'accoglimento del nostro barboncino
2026-05-26
What a beautiful and wonderful stay
2026-05-26
Thank you to Giovanni at front desk for taking the time to talk to us about how passionate he was of his city of Naples and to the wonderful staff at breakfast who were lovely to our family !
2026-05-26
Thank you for a great stay. Everyone was friendly and helpful
2026-05-26
ORGANIZZAZIONE DI VIAGGI CON GRANDE SOLLECITUDINE. SIMPATIA ED EDUCAZIONE DEL PERSONALE.
2026-05-25
Come già il passato la vostra capacita’ di ricezione alberghiera e’ ai livelli più alti. Grazie per l’ospitalita’
2026-05-25
To the front desk for the job well done
2026-05-24
Very hospitable. Thank you.
2026-05-24
Nice hotel.
2026-05-23
The team was able to find my passport left accidentally in my room. I was in Sorrento and came over the next day for pickup. Great service!
2026-05-23
Agradecimiento para todo el personal del hotel por su amabilidad y buena disposición
2026-05-21
Molto professionale e cordiale
2026-05-21
Wonderful stay. Great location. Enjoyed meeting Mateo.
2026-05-20
My experience was exceptional all around.
2026-05-20
Compliments to the housekeeping staff. Our room was kept very clean during our stay, and this was greatly appreciated!
2026-05-20
This was a once off trip to Napoli and unlikely to be repeated any time soon. An enjoyable stay nonetheless. The staff were all helpful and polite
2026-05-20
All staff were professional and attentive and responsive to the guest.
2026-05-19
Grazie per tutto.
2026-05-19
Friendly, welcoming staff
2026-05-19
Complimenti a tutto il personale, soprattutto alla Signora che gestisce la ristorazione della colazione in sala, in quanto a volte vi è stato un po' il delirio (tutti insieme) ma è sempre stata in grado di gestire la situazione perfettamente!
2026-05-19
Un grazie ed elogio particolare al personale di sala e del bar: gentilissimi e competenti.
2026-05-19
Tutto il personale è stato molto gentile, senza affettazione.
2026-05-19
personale cortese e accogliente, molto professionale ma con la dovuta empatia verso i clienti
2026-05-19
Egregi signori, È stato un soggiorno molto piacevole e la gentilezza del personale di alto livello.
2026-05-19
ottimo personale
2026-05-18
Very pleasant and accommodating. Thank you
2026-05-17
Accoglienza cortesia di Vincenzo molto gradita
2026-05-15
Merci pour l’accueil et votre gentillesse et tout vos services.
2026-05-15
Grazie a tutti, siamo stati benissimo.
2026-05-14
U
2026-05-14
Breakfast staff were super attentive and pleasant. Front desk staff very helpful and informative
2026-05-14
Thank you to the front desk staff for your kind support in booking our taxi and car driver needs. You helped make our stay a perfect base for our day trips in the area. Thank you to the breakfast dining room staff: always pleasant, professional, and attentive service. You made each morning's breakfast a pleasure. Thank you to the efficient housekeeping services. Our room needs were kept in perfect condition!
2026-05-14
Excellent accommodations and top teir staff!
2026-05-14
The staff was accommodating. We were at the end of our journey and it was very much appreciated to check in early. Wish we would have had more time at your facility, instead of one night.
2026-05-14
Thank you for the exceptional service at the reception desk for arranging our driver Giuseppe Erculano for Pompeii, Herculaneum and Amalfi Coast site seeing. Attendants were thorough, accurate, and polite.
2026-05-14
Appreciate the breakfast basket we were able to have for our early morning departure.
2026-05-13
our stay,our firs, at the hotel was outstanding
2026-05-12
Very friendly front desk staff. The bell porters were efficient. They made parking my car very easy. Good highly recommend this hotel.
2026-05-12
Il personale è stato meraviglioso
2026-05-11
FELICITATIONS
2026-05-11
Thank you. We had a very nice stay!
2026-05-12
Very nice trip in your hotel
2026-05-11
Our stay was absolutely perfect. I wouldn’t change a thing. Keep up the great work. Best hotel I’ve ever stayed in!
2026-05-10
Come sempre cortesi e puntuali
2026-05-10
Großartiger Gesamteindruck ihres Hotels mit einem sehr aufmerksamen, sehr freundlichen und hilfsbereiten Personal! Grazie Mille
2026-05-09
The hotel staff where outstanding they where very polite and always there to help with any inquiries Will highly recommend this hotel to friends and family.
2026-05-09
The breakfast staff was excellent. And so were those working at the front desk. They were friendly and helpful.
2026-05-09
tutti bravi
2026-05-08
Hôtel grande classe avec un personnel toujours disponible et à l'écoute chambre et petit déjeuner au top Félicitations à vous tous
2026-05-07
All was so helpful l. Educator (I apologize if I misspelled his name. We were looking for a nice restaurant and he suggested and he Called to let them know we were coming. When we showed up at the restaurant, we were greeted so nice!
2026-05-06
All was good
2026-05-05
Wonderful!!
2026-05-05
Front desk very professional.
2026-05-05
Grazie per la gentilezza e affabilità
2026-05-04
Muy agradecidos a Vincenzo de recepción, Fue amabilísimo y nos ayudó con la reserva para visitar "Nápoles subterráneo".
2026-05-04
Thanks to Vincenzo for his hospitality
2026-05-04
Great job! Wonderful stay
2026-05-04
Hotel staff were very welcoming and accommodating. Very friendly. From front desk to bell staff to dining service. Wonderful experience. Thank you.
2026-05-04
Thanks
2026-05-04
Grazie dell' accoglienza, della disponibilità e della professionalità!
2026-05-04
Complimenti alla reception, sempre cortesi e disponibili
2026-05-03
Everyone was friendly and helpful each day of our stay.
2026-05-03
Wonderful staff! Friendly, efficient
2026-05-03
Vincenzo D'Alessandro went above and beyond in helping us arrange airport transportation (2 times), transfer to Ravello, and setting up a car/tour of Pompeii. Lastly...he had a great recommendation for dinner that was exactly what we were looking for!
2026-04-30
Grazie di tutto siete veramente gentili
2026-04-30
Siamo stati bene. Letto e teli bagno al top
2026-04-29
Personale molto gentile
2026-04-27
Exceptional Service from all the staff; Reception, Bar, Porter, Breakfast, Housekeeping.
2026-04-27
Wonderful day. Always friendly, always helpful and a beautiful room!
2026-04-27
Grazie per il piacevole soggiorno e per la Vostra cortesia.
2026-04-27
All staff very pleasant and accommodating
2026-04-27
Thanks
2026-04-27
La signora della reception di una pazienza e gentilezza molto spontanea e di grande professionalità
2026-04-27
Personale davvero molto professionale ma con gentilezza
2026-04-27
Grazie per la vostra cordialita' e cortesia
2026-04-26
It was am amazing few days - Mario the door man was just simple incredible - esp his hospitality.
2026-04-25
Bett und Bad waren top!
2026-04-25
Very friendly and helpful at all times and Lindy printed a document for me.
2026-04-25
Great staff
2026-04-25
Staff is lovely helpful and funny
2026-04-24
Thank you to all the staff all excellent
2026-04-23
comfortable room and polite and helpful staff. very happy stay
2026-04-23
All staff were very kind, helpful, efficient and always ready to help. Thank you all very much. Everywhere was spotlessly clean and smart.
2026-04-21
The front desk team and those who meet guests at the fort will set the tone of all that goes on in the establishment. Your team did a very good job at making us feel welcome. That same atmosphere was also seen among the breakfast staff and housekeeping. Should we visit Napoli again, we will look you up.
2026-04-21
Staff was very professional.
2026-04-20
Outstanding service. Had issues with our tea kettle that were resolved quickly. Outstanding breakfast. Lovely rooms.
2026-04-20
Really enjoyed our stay!
2026-04-20
Thank you for replacing hair dryer
2026-04-20
La professionalità, l'impegno e la gentilezza dell'intero staff sono encomiabili.
2026-04-19
Thank you to the entire staff for the wonderful and friendly service.,
2026-04-19
Siete uno staff di primissimo livello per cortesia, disponibilità ed efficienza
2026-04-20
The front desk staff was very good as were the valets. Breakfast staff was very good on 17 and 18 April, but not so good on Sunday the 19th. They seemed like they were not sure what they were doing.
2026-04-18
Very pleasant stay
2026-04-17
An enjoyable stay in Naples
2026-04-17
The staff are some of the most friendly and helpful I have ever met. They always had a smile on their faces and went out of their way to help some of the people in our group. I was so impressed!
2026-04-17
You are doing a good job which is reflected in how well trained and motivated the staff are.
2026-04-17
All the staff were excellent. The breakfast ladies were so welcoming and happy it made a good start to the day. Special thanks to Giovanni for lost baggage assistance.
2026-04-17
Un plauso particolare da Giovanni a tutto il personale del ricevimento altamente professionale ed Antonella sempre disponibile nelle prenotazioni
2026-04-15
To the staff managing the front desk please. They were just wonderful - their English was impeccable, which we so appreciated, and they were so helpful and kind. And to the ladies who catered our breakfast. Just so welcoming and the best cup of cappuccino ever!
2026-04-14
Great staff, all very helpful and welcoming
2026-04-14
To the chamber maid our room was spotless on our return each day. Sadly complementary water came only on the first night. Front of house staff very helpful and the staff in the breakfast room. Situation of hotel perfect for evening walks
2026-04-13
It was great fun and a lovely place to stay.
2026-04-13
We've particularly enjoyed the staff in the breakfast room as well as housekeeping
2026-04-13
Grazie come sempre
2026-04-12
Благодарим за комфортное пребывание.Продолжайте поддерживать сервис на столь же высоком уровне! Успехов и процветания!
2026-04-10
We had a great stay and the staff was great
2026-04-10
We had a very pleasant stay but we did have a misunderstanding about the time to book a car service, and I did not think that was handled well. They tried to charge us, and when we complained, they didn’t charge us, but we should not have had to complain. they should never have tried to charge us for booking a car service at the incorrect time of day.
2026-04-08
Zzzzz
2026-04-06
uno staff eccellente dalla reception al bar sala colazioni
2026-04-06
Ein angenehmer Aufenthalt, unser Badezimmer war für 1 Person ausreichend, aber etwas klein ,Zimmer 507! Schöner Ausblick. Die Dame beim Frühstück war sehr flott u.aufmerksam u. angenehm, sie hatte alles im Griff.
2026-04-06
Wir möchten uns für dien überaus freundlichen Empfang und das sehr nette und zuvorkommende Personal bedanken.
2026-04-06
Very kind service in general.
2026-04-05
SIAMO STATE BENISSIMO
2026-04-05
Complimenti alla reception e alla colazione. Tutti molto attenti e molto cordiali
2026-04-03
Agradecer el trato siempre educado y cercano de todos los empleados, un personal excepcional!
2026-04-03
Personal de recepción amable y cariñoso
2026-04-02
Ho apprezzato molto la discrezione e l’assoluta educazione e disponibilità del vostro personale; sia all’accoglienza, sia in sala e ai piani. Abbiatene cura perché oggi sono la “merce” più rara e preziosa! Grazie mille!
2026-04-02
Muy buen hotel
2026-04-02
Accoglienza in reception e problem solver con gentilezza e garbo
2026-04-01
All staff extremely helpfull and friendly. Very good service of ALL the staff!
2026-03-30
A lovely hotel, great views over the Bay of Naples, convenient for several good restaurants and if we were to return to Naples we would stay with you again.
2026-03-30
We were very satisfied with your personnel. Everybody was very professional, from reception to the bar, restaurant, and breakfast service. We particularly appreciated Mario who helped us with our luggage and Marianna who brought us breakfast.
2026-03-28
Thank you for a most enjoyable visit to you well-positioned hotel.
2026-03-28
thank you for a wonderful stay, if we come to Naples again, we will stay with you again.
2026-03-28
Friendly and efficient staff
2026-03-27
Lo staff è il migliore di Napoli, anzi d'Italia
2026-03-26
Thank you to Dario and the entire reception staff for help making our time in Napoli very enjoyable
2026-03-26
Staff molto cordiale e simpatico.
2026-03-25
Da molti anni la Mia casa a Napoli
2026-03-25
Vincenzo at the front desk was outstanding.
2026-03-26
Äußerst freundliches Personal, stets hilfsbereit und alles wird prompt erledigt.
2026-03-24
Grazie x la fentilezza
2026-03-24
Ich bedanke mich im Namen von The Grand Tour Travel Company für die freundliche, unkomplizierte, kompetente und zuvorkommende Art, mit der unsere Gäste bei Ihnen behandelt wurden. Alle haben sich ausgesprochen wohl gefühlt in Ihrem Haus. Wir freuen uns auf unseren nächsten Aufenthalt bei Ihnen. Andreas Powik Tour Manager The Grand Tour
2026-03-23
Ho molto apprezzato la disponibilità e la cortesia sia del personale della reception sia anche delle persone addette ai bagagli. Davvero piacevole
2026-03-23
Grazie per il fantastico soggiorno
2026-03-23
All the staff were so friendly and helpful, making our stay so enjoyable
2026-03-20
The whole staff was excellent !
2026-03-18
A wonderful stay for our first time in Napoli! We hope to return!
2026-03-16
c'è un'attenzione totale, ma molto discreta per il cliente; tale da far sembrare scontate e naturali tante piccole coccole che uno riceve. si ha veramente difficoltà (poca voglia) di uscire dalla propria camera. è bello sentirsi 'a casa'.
2026-03-16
So far our stay has been wonderful. Everyone is so kind. We are enjoying every bit of our stay
2026-03-16
Ringrazio tutto lo staff per la gentilezza
2026-03-16
Voi siete la mia certezza e il luogo che ogni volta check torno mi Sto arrivando! di casa, di raffinata eleganza senza essere mai eccessiva e chiassosa. Accoglienza meravigliosa da parete del personale della sala colazione, reception, portieri e addetti alle camere.
2026-03-15
Grazie per il bellissimo soggiorno. Il Vs Hotel fa anch'esso parte della memoria storica e affascinante di Napoli. Bravi a tutelarlo e allo stesso tempo adattarlo ai ns tempi
2026-03-15
You made our stay in Napoli wonderful. Next time we come to Napoli we will definitely stay at the Grand Hotel Santa Lucia
2026-03-15
What an amazing hotel! The owner, management and staff are top tier people. I felt like I was welcomed by family upon arrival and felt comfortable the entire stay. I can’t wait to return in August.
2026-03-14
Enjoyed very much the new fitness equipment. Very nice and clean.
2026-03-13
Thank you for a wonderful stay.
2026-03-13
Our reception at check-in was delightful. Everyone was friendly and attentive.
2026-03-12
Bravo pour tout ... on a adoré... maintenant Naples rime avec l’hotel santa lucia
2026-03-10
Sempre gradevole il soggiorno presso la Vostra struttura , sta diventando ormai tradizione per noi.
2026-03-08
1
2026-03-08
Thanks to Rosa for excellent breakfast service, and for the birthday cake she served on Friday
2026-03-05
Thank you all for your warm welcome and assistance.
2026-03-03
Everyone we met was very pleasant, professional and helpful.
2026-03-03
Thanks very much. We had a great stay and everyone was lovely to us.
2026-03-03
We had a lovely stay, excellent staff. Sorry we drank all your Madri on our first night🤣
2026-03-03
We had a wonderful stay, thank you. Every member of your team, without exception, welcomed us as though we were long lost friends, and were focused on ensuring our stay was as perfect as it could possibly be. Thank you to your entire team. This was our second stay with you, and we highly recommend the Grand Hotel Santa Lucia.
2026-03-01
Sono stati tutti molto cortesia e gradevoli. Grazie
2026-03-01
Signorilità, accoglienza, disponibilità, cortesia e buonumore di tutto lo staff, in particolare modo gli addetti a bar/ cucina, colazioni.
2026-02-28
We enjoyed our stay with you very much - thank you!
2026-02-28
Thank you for a great stay!
2026-02-28
Breakfast staff very pleasant, courteous and always smiling, thanks to Denise.
2026-02-27
Ringrazio per il servizio e gentilezza
2026-02-28
Grazie è sempre un piacere passare qualche giorno da voi
2026-02-27
Non è la prima volta ed è sempre un piacere
2026-02-24
Nos ayudaron con con la valija que se nos había trabado la combinación. Muchas gracias, hermoso hotel y atención del personal
2026-02-23
Il Santa Lucia riesce a coniugare il giusto livello di "lusso" con un'atmosfera di semplicità e calorosa - senza essere troppo confidenziale - accoglienza. Eccellente il servizio garage/car valet, ad un giusto prezzo. Squisita anche la cortesia/disponibilità di tutto, proprio tutto, il personale. Dopo anni di frequentazione per lavoro e per turismo del sempre ottimo "Vesuvio" , non ho dubbi sul fatto che anche per il futuro i miei soggiorni a Napoli saranno al "Santa Lucia", il cui rapporto prezzo/qualità è, a mio giudizio, semplicemente imbattibile.
2026-02-21
Gracias, y muy adorable el caniche
2026-02-21
Grazie
2026-02-21
Wonderful rooms and great room service
2026-02-20
Miglior hotel di Napoli
2026-02-19
Volevo ringraziare perchè molto gentilmente avete tenuto la vettura di un nostro ospite durante la cena senza addebito.
2026-02-18
All of the management and staff were pleasant, helpful and accommodating. We very much appreciate their assistance in making this an enjoyable trip!
2026-02-17
Great service!
2026-02-16
Bravo pour la qualité de la chambre , et à la qualité du petit déjeuner ( excellente et rare dans un hôtel en Italie)
2026-02-15
You reception staff were very accommodating and helpful
2026-02-14
Grazie per tutto...pioggia esclusa (!!) ma questo non è colpa vostra
2026-02-13
Excellent service and kindness upon our arrival and very good doorman service with the suitcases and with parking the car. And a special thank you to the lady serving breakfast (small - brunette); she was extremely kind and helpful. Her service was impeccable. Thank you.
2026-02-13
Lovely stay. Friendly. Comfortable. Quiet.
2026-02-12
Ringrazio la gentilezza della cameriera.
2026-02-12
Tutti gentilissimi, complimenti!!!!
2026-02-12
Accoglienza ottima
2026-02-11
Sempre di classe, storico staff eccezionale
2026-02-09
Your staff was very ingratiating
2026-02-09
Thank you to the breakfast waitresses and the cleaning ladies
2026-02-09
Staff were generally friendly and helpful especially the senior lady serving breakfast.
2026-02-09
A lovely stay
2026-02-09
Grazie mille
2026-02-09
Thank you very much. Especially the cleaning ladies and the breakfast ladies
2026-02-09
Sono in frequent client di Hyatt Dorchester Mandarin . La qualità del servizio che offrite al Santa Lucia è ineguagliabile! Non ho parole ! Vincenzo Trani
2026-02-09
all staff especially the reception and the guys in the lobby were incredibly polite.
2026-02-09
Everything was beautiful! Very high quality service. Room was gorgeous. I enjoyed the view. Linen/ bedding was excellent quality.
2026-02-07
Ricevimento, pulizia, ristorante ma soprattutto le signore della colazione che sono il buon giorno
2026-02-03
really nice and accommodating service at the reception. very good breakfast.
2026-02-02
Complimenti per la professionalità e la gentilezza e per averci fatto sentire a casa nostra.
2026-02-01
Thank you for a wonderful stay, we enjoyed our time with you.
2026-01-31
The staff, without exception, were helpful, professional, friendly and made our stay particularly pleasurable.
2026-01-30
Grazie sempre per il calore
2026-01-30
Gracias y felicidades
2026-01-29
Thank you for sorting out issues with our guests' check-in quickly and efficiently
2026-01-28
Loved our stay Staff very pleasant Rooms clean Great crew in the bar
2026-01-26
Grazie per la gentile accoglienza al check-in.
2026-01-25
SOGGIORNO BELLISSIMO ED ESPERIENZA CHE CONTIAMO DI POTER RIPETERE COSTANTEMENTE
2026-01-25
Ringrazio molto la direzione e tutti i dipendenti. Ho ricevuto un'ottima accoglienza specialmente per avermi riservato un dolce in camera, al mio arrivo, per il mio compleanno. Sono stata benissimo nella camera numero 310 che chiederò di riservarmi ogni volta che tornerò a Napoli. Grazie di tutto e...a presto!
2026-01-24
The staff in the breakfast area on January 19th were so thoughtful when they gave me a small birthday cake during breakfast. It is very much appreciated.
2026-01-20
Professional stafff Helpful in making arrangements and made our stay very pleasant
2026-01-19
complimenti alle reception e ai dipendenti
2026-01-17
Grazie come sempre
2026-01-16
Angenehme und freundliche Atmosphäre, die. Küche hat jederzeit etwas Leckeres für die Gäste bereit
2026-01-14
Ottimo tutto. Ordinato ed elegante
2026-01-12
Bravi molto molto gentili
2026-01-12
Ottima esperienza, ringrazio per aver ricevuto un gradito upgrade con vista mare laterale. L’hotel é elegante e molto pulito, camera silenziosa e confortevole. Staff gentile e ottima posizione. Alla prossima! Michele
2026-01-11
Professionali e molto disponibili, empatici
2026-01-15
Ottima accoglienza con professionalità sorriso e gentilezza
2026-01-07
When my luggage was lost at Naples Airport, the front desk staff went above and beyond to support me. Their kindness and professionalism were truly reassuring, and I am deeply grateful to everyone who assisted me. Thank you very much.
2026-01-07
Un soggiorno strepitoso, dalla a alla z
2026-01-06
Thank you for a lovely stay.
2026-01-06
Grazie per la professionalità e l' accoglienza.
2026-01-05
Grazie per la sua gentilezza
2026-01-05
Grazie dell’ospitalità
2026-01-03
very clean hotel. friendly staff, great views and good location
2026-01-03
Accoglienza cortese cena di capodanno ottima e soprattutto pasticciere doc
2026-01-02
The Manager Vincenzo was outstanding. He is very pleasant and was very helpful to us. He is a great asset to your hotel.
2026-01-02
Ringrazio di cuore per l’accoglienza e la cura mostrata verso ogni esigenza.
2026-01-02
Personale professionale , cortese, eccellente
2025-12-31
Wir waren überaus zufrieden und haben unseren Aufenthalt genossen.
2025-12-30
Every member of staff were very pleasant and helpful, nothing was too much trouble.
2025-12-30
camerieri del ristorante e della colazione.
2025-12-28
Complimenti per l’ottima cortesia di tutto il personale in servizio, sempre disponibile, educato e accogliente
2025-12-27
Ottima struttura in una delle zone più suggestive del golfo di Napoli. Complimenti a tutto lo staff
2025-12-27
Complimenti all’intero staff per gentilezza e professionalità
2025-12-24
il santa lucia è la nostra casa lontano da casa
2025-12-23
La gentilezza della caposala per la colazione nel preparare sacchetti per partenza anticipata
2025-12-22
Sempre un grande piacere ritornare al Santa Lucia. È oramai la nostra casa a Napoli
2025-12-22
Thank you for the beautiful room. My daughter and I I were so happy to enjoy the luxury while looking at the sea. We had a wonderful time
2025-12-22
Very nice hotel
2025-12-20
The staff were extremely helpful and informed.
2025-12-19
Grazia
2025-12-18
Grazie a tutto lo staff della reception per la cura e la disponibilità nel gestire un inconveniente personale
2025-12-15
Accoglienza
2025-12-15
Si. Agli addetti alla reception e agli altri servizi
2025-12-13
È sempre un piacere soggiornare presso la vostra struttura
2025-12-11
Complimenti per tutto il personale davvero molto attento. Ci tornerò molto volentieri
2025-12-11
ottima struttura
2025-12-10
All'arrivo personale simpatico e scherozo ma molto cortese. La livrea del personale dà un senso di ordine ed eleganza raro. Il presepe all'ingresso è stata una bellissima sorpresa, mi ha colpito molto il fatto che fosse un Ferrigno originale. È molto bello che un'hotel investa in opere d'arte di maestri del territorio. La camera era perfetta. Ho apprezzato molto che tutti gli accessori (pantofole, shampoo ecc) fossero già presenti senza doverli richiedere alla reception o, peggio ancora, scannerizzando dei qr code e ordinandoli su un sito, come fanno adesso altri hotel con la scusa dell'ecologia. Degli arredi in particolare mi sono piaciuti molto gli accessori per la scrittura in pelle come il sottomano e il porta taccuino. Sono proprio un tocco di classe in più. Colazione molto piacevole, non so se sia effetivamente così, ma l'impressione era che fosse stato preparato tutto all'interno dell'hotel. Infine, almeno per quel poco tempo che ci ho passato, gli spazi comuni erano tenuti in maniera impeccabile. In particolar modo il bagno, che non è scontato. Grazie mille per l'esperienza.
2025-12-09
Molto gentili e disponibili
2025-12-09
Grazie mille di cuore a tutti voi ed un abbraccio speciale al signor Mario. Buon Natale
2025-12-09
Grazie dell’accoglienza e dell’ottimo servizio
2025-12-09
Nella vs struttura siamo stati benissimo e abbiamo trovato il personale molto cortese e attento a soddisfare le nostre richieste
2025-12-09
Complimenti a tutto lo staff
2025-12-08
un luogo di soggiorno storico, elegante, con personale davvero professionale e gentilissimo.
2025-12-06
Avete uno staff alla reception eccezionale: Antonella, Vincenzo, Francesca o Stefania ?(non sono sicura del nome) e un altro signore presente il 5 mattina sono stati meravigliosi. E ancora grazie per averci dato la camera con uno scorcio sul vostro splendido golfo, quando al telefono mi era stato detto che non c'era più disponibilità. Amo il vostro hotel da sempre, ma l'accoglienza che ci è stata riservata,nonostante fossero giornate in cui eravate alle prese con vip vari, è stata senza uguali. POrto il Santa Lucia nel cuore, come perla della vostra incredibile città. Spero di tornare presto.
2025-12-06
Personale eccellente . Complimenti !! Sempre al top
2025-12-07
Risotto al sugo eccezionale!!
2025-12-05
Molto cordiali all'accoglienza e molto dipsonibili nella sala colazioni
2025-12-03
GRAZIE PER L’OTTIMO SERVIZIO DI ACCOGLIENZA DELLA RECEPTION
2025-12-01
E' stato un soggiorno davvero piacevole , lo staff è stato molto gentile e sempre disponibile.
2025-12-01
Ottimo soggiorno
2025-11-30
Cortesi e diaponibili
2025-11-29
We always feel welcome at St Lucia!
2025-11-24
Grazie come sempre. Mi sono sentita a casa
2025-11-22
Thank you for your courtesy pleasant reception and hospitality. Look forward to coming back…
2025-11-22
Sempre precisi e gentili
2025-11-21
The receptions people were excellent
2025-11-17
Grazie per l’accoglienza la cortesia e l’attenzione agli ospiti Tornerò sicuramente
2025-11-15
Tt molto bene
2025-11-15
Ottimo albergo, anche il personale gentil disponibile. Livello internazionale. Son venuto con uno sponsor, valutero il prezzo per venire con la famiglia in futuro.
2025-11-14
Thank you for allowing us to do an early check in and offer the room prior to the established timeframe, it was convenient and it made a difference in our day.
2025-11-14
The concierge staff was extremely helpful.
2025-11-12
C’était parfait
2025-11-10
Especially to the ladybthat ran the breakfast room
2025-11-10
Excellent service and accommodation. Room temperature control required assistance from reception. A minor quibble during a very comfortable stay. Thank you.
2025-11-10
Staff were all helpful and knowledgeable especially the breakfast staff.
2025-11-10
Thank you for a wonderful few days in Naples
2025-11-10
Tutti gli addetti alla ricezione sono gentili e simpatici, molto disponibili, tutti bravi ma la signora Carla è top
2025-11-08
Many halpful and friendly staff. Salvatore upon arrival with the luggage, Dario was superfriendly and helpful at the bar during coffee breaks. For the Conference good help from Flavio and when he wasn’t there Maurizio showed great willingness to help. Thank you to them and everyone else who made our stay and meeting memorable.
2025-11-08
Grazie
2025-11-08
Especially to Marlena at breakfast
2025-11-06
I was part of the Volvo Group conference and I had a great staying.
2025-11-06
Complimenti a Tutti, Gentilissimi, Cortesia e Professionali, soprattutto Marilena in sala Colazione.
2025-11-04
Thank you for taking care of overcharge.
2025-11-04
Sempre un piacere. Una coccola dal primo istante. Grazie per l’attenzione e per la cura
2025-11-05
A wonderful hotel. I will recommend it. So peaceful but so close to the city center.
2025-11-04
Excellent attention at breakfast service.
2025-11-04
We had a wonderful stay! Great ambiance. Desk staff polite and helpful.
2025-11-03
Gentilezza e cortesia sempre
2025-11-03
Afmerksamkeit und Service 1A
2025-11-03
Mario was very efficient, friendly, and fast, which is always helpful as an international traveler (ie, getting my bags quickly, hailing a cab quickly) etc. Also, the risotto was perhaps the best I've ever eaten in my life. It was spectacular!!! The restaurant (lunch) wait staff were impeccable by every measure and I could not have asked for anything more. An excellent lunch experience (2 days ago, Saturday, Nov 1).
2025-11-02
The hotel is beautiful. The staff is accommodating. The neighborhood is excellent!
2025-10-31
Grazie! Non dimenticherò À presto
2025-10-30
Motivo il signor Mario !! Bravi tutù ma lui è stato magnificato e molto collaborativo
2025-10-29
Staff at the front desk/concierge were great!
2025-10-28
A beautiful hotel. Staff were attentive, friendly and helpful. The location was excellent.
2025-10-28
Nonostante l'accoglienza iniziale fosse stata piuttosto fredda, tutto è cambiato con l'arrivo del signor Mario. È un vero raggio di sole in questo hotel, una persona molto piacevole e disponibile
2025-10-27
Personale molto gentile, disponibile e competente.
2025-10-27
Complimenti per la manutenzione delle stanze e delle aree comuni Sebbene la struttura non sia di recente costruzione non è facile trovare camere così curate nei dettagli e con attenzione alla manutenzione, lo stesso per le aree comuni
2025-10-26
Thank you for a most memorable stay at your beautiful hotel! We were delighted by the complimentary upgrade to a room with a sea view—it was truly magical. Every staff member we encountered, from the front desk to the breakfast service and housekeeping, was warm, professional, and attentive. You made us feel so welcome, and we’re already dreaming of our next visit!
Ottimo
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Prenotazione e accoglienza
Sistemazione
Colazione e servizi di ristorazione
2026-10-22
Special thanks to Vincenzo , desk manager