Hotel Politeama
Lingua
Hotel Politeama
Lingua2026-04-26
Your staff are brilliant from top to bottom, friendly and approachable, the tall guy serving breakfast always remembered my coffee order, a small thing but it's the little things that stand out and make a stay special, will definitely recommend you to my work colleagues
2026-04-24
We were very grateful for the help and advice given to us by the excellent concierge. His help made a big difference to our enjoyment of Palermo.
2026-04-21
ottimo soggiorno
2026-04-21
Your staff were exceptional in the professionalism, friendliness and desire to help
2026-04-21
During my stay at the hotel, I had the pleasure of meeting the staff at the reception desk, the breakfast restaurant, and the room service team – a heartfelt thank you to all of them for making me feel welcome and like a truly special guest. Unfortunately, I do not know their names, but they will remain part of my warm memories of wonderful Politeama Hotel and Palermo.
2026-04-21
A special thanks to the excellent Reception staff who were always friendly and informative.
2026-04-21
I really appreciate having 2 adjacent rooms with my 22 yo daugther staying next door to us- on request.
2026-04-21
Everyone was very kind and accommodating.
2026-04-22
The first night there we were very hot in our rooms and the a/c didn’t work. The next day the management agreed to switch the system so we could use the a/c. It made our visit much more comfortable. We were on the 6th and 5th floors so it really made a difference. Thank you for accommodating our request.
2026-04-20
Your front desk young lad who spoke English ( I think his name was Gabriele) was exceptional. He went out of his way to help not just us but many other English speaking guests. He is an asset to your hotel for his language skills and local knowledge. He was also able to sort out our transfer from the car hire drop off and also managed to sort out our Airport run. Sadly I lost my sun glasses at the hotel and I wonder if you have found them. They may well be in the reception area. If you do find them is it possible that you can return them to me by post ?
2026-04-20
Overall a brilliant stay. Lovely room with wonderful views. Staff polite and very helpful.
2026-04-19
Thank you for such a lovely service. Everything was great during my stay. Cleaning was outstanding. And the variety and quality of desserts at the breakfast exceeded my expectations: they are not extremely sweet and so tasty. I would go there again for desserts only. Grilled peppers and eggs with spinach were also good. Staff is friendly and helpful. Not crowded, no queues. Thank you for not charging kids for breakfast, it always gives extra points to the hotel.
2026-04-18
Front desk management or reception was first to respond to us upon arrival. Friendly and pleasant.
2026-04-18
Your reception team went out of their way to be helpful and make a stay at the hotel a pleasurable one.
2026-04-18
Thanks for the information given about how to get to the train station and the airport. Staff are friendly and informative.
2026-04-17
Thankyou for a lovely stay, we really enjoyed the breakfast
2026-04-17
Hotel impeccabile da tutti i punti di vista, posizione, ospitality, pulizia, servizi. Veramente top. Complimenti
2026-04-15
素晴らしいホテルでした。
2026-04-14
tutto perfetto La colazione merita un 10 e lode sia per l'assortimento che per la qualità del cibo.
2026-04-12
Just to say thanks for such a great stay. Please also pass thanks onto the staff who clean the rooms (it was always spotless) and also to the restaurant staff who made our daughter feel very special with the mocktails.
2026-04-12
grazie per aver contribuito al piacere di visitare palermol
2026-04-12
Personale molto professionale e gentile
2026-04-11
Lovely staff very helpful and polite
2026-04-10
Great stay, beautiful views!
2026-04-09
Really enjoyed our three night stay in your hotel. Perfect location and service that was exactly what we were looking for.
2026-04-09
Very helpful people on reception. I also contacted the hotel before arriving and their response was helpful and quick.
2026-04-09
It's addressed to people working at the hotel's reception.Very friendly and helpful with a sense od humor(some of them), which I like very much.
2026-04-08
Grazie a tutti per la cortesia e continua disponibilità durante tutto il soggiorno !
2026-04-07
What a lovely experience your hotel has been. Thank you so much! The location is excellent and the breakfast was outstanding! (You actually set the bar impossibly high for the next hotel we visited)
2026-04-06
Tutto eccellente
2026-04-05
The concierge Fillipo was very helpful and friendly
2026-04-04
Very clean. Very well managed hotel
2026-04-04
Our stay has been very memorable and will definitely return to this hotel.
2026-04-04
Reception staff were excellent and the Concierge ,Filippo was outstanding!
2026-04-03
Wir waren sehr zufrieden, würden aber ein anderes Zimmer wählen. Nicht mehr mit dem Blick auf den Innenhof.
2026-04-02
complimenti a tutti !!
2026-04-01
We were always warmly welcomed, and the staff was helpful. We felt special.
2026-03-31
The ladies cleaning the room - one of the best services I have ever met!
2026-03-30
I found your staff to be pleasant and accommodating
2026-03-29
Dankeschön für den wunderbaren und sehr freundlichen Empfang und Aufenthalt
2026-03-28
Grazie per la gentilezza e la squisita accoglienza e disponibilità
2026-03-28
complimenti per tutto
2026-03-27
My reservation through booking was cancelled (problem with the credit card) and the manager gave me and my husband a new room. It was really reassuring because we continue our vacation with a relief
2026-03-25
The front staff person Salvatore was so helpful. We had problems with our shower flooding the bathroom. He was so kind and professional. He was able to offer us a new accommodation.
2026-03-24
Thanks for an enjoyable short break
2026-03-23
Gracias por la atención recibida y por su amabilidad
2026-03-23
They tried to help
2026-03-21
Grazie Mille
2026-03-20
Tutto perfetto
2026-03-20
Accoglienza in reception eccellente. Bravi a tutto il personale
2026-03-18
sehr freundlicher Service, sehr gutes Frühstück
2026-03-16
Grazie per la gentilezza
2026-03-16
Personale molto cortese, solo molta confusione nella sala colazioni, ma non dovuta a voi, ma alla maleducazione delle persone che urlano come se fossero a casa loro
2026-03-14
Receptionist
2026-03-14
Grazie per la cordiale assistenza
2026-03-13
Very professional and helpful staff on reception. Very good breakfast.
2026-03-10
We had a lovely stay. Thank you.
2026-03-04
Our reception was very warm and personalised. As older guests we were always cared for by the staff who helped in whatever way they could.Because of the warmth and helpfulness of the staff, we extended our stay from a booked 2 days by a further 3 days , which we thoroughly enjoyed. Our sincere thanks to all members of staff who made our stay so pleasant and so memorable!
2026-03-04
Thank you very much for a pleasant stay at the Politeama!
2026-03-03
Everyone was friendly and accomodating.
2026-02-24
Disponibilità totale dello staff.
2026-02-23
Es ist wirklich sehr schönes Hotel im Zentrum von Dresden. All’esistenza zu Fuß zu erreichen und für weitere Ausflüge steht der hervorragende Parkservice für das eigene Auto zur Verfügung. Das Gebäude ist neu. Die Einrichtung und die Haustechnik sind perfekt. Ebenso die Freundlichkeit aller Mitarbeiter.
2026-02-23
Personale molto gentile e disponibile. Sorridenti....che non guasta!!
2026-02-23
Un sincero ringraziamento per l’accoglienza impeccabile, la disponibilità dello staff e l’atmosfera elegante che hanno reso il nostro soggiorno a Palermo davvero indimenticabile.
2026-02-20
Tolles Hotel, wurden sehr freundlich empfangen. Ein highlight ist die Roofbar/ Restaurant im 9 stock , mit Blick über Palermo bis zum Meer. Alesia, die Perle an der Bar hat uns super gute Trinks nach wunsch gemixt. Das Essen und bedienung sehr gut. viel Sehenswürdigkeiten zu Fuss machbar.
2026-02-20
Complimenti a tutto lo staff
2026-02-19
Thank you for a nice stay , we looked forward to returning halfway through our tour and received the same welcome, all the stall were friendly and helpful.
2026-02-16
Staff cortese e sempre pronto a risolvere ogni tipo di problema. È sempre un piacere ritornare ed essere accolti con calore e affetto.
2026-02-13
Anche se per una sola notte siamo stati accolti da un personale educato e gentile, ottimo cibo tutto perfetto
2026-02-12
colazione spettacolare
2026-02-05
tutto ottimo
2026-02-04
Just thank you for making our stay very enjoyable. All the staff were polite and helpful.
2026-01-25
Thank you very much, my stay in Palermo was very pleasant.
2026-01-24
Complimenti per il sevizio e gentilezza dei vostri collaboratori
2026-01-23
Agradecemos la hopitalidad y servicio. Gracias.
2026-01-21
complimenti per la disponibilità e la gentilezza
2026-01-05
Ho apprezzato la pulizia della camera e la colazione veramente ottima con varietà di prodotti e con personale attento e impeccabile.
2026-01-05
The waiter in breakfast room was amazing. The best coffee and the best actitud. Love the postachio cake and all the offer at the buffet.
2026-01-05
The front desk staff were very friendly and attentive. They made us felt very welcomed and addressed our questions/requests promptly. This is the first time we stay at politeama and it was indeed a pleasant surprise. Will stay here again when we come back to Palermo.
2026-01-05
Remerciements à Filipo et au responsable du restaurant
2026-01-04
7
2026-01-04
Thanks for the room Service , the room is always very clean ! It is Perfect ! The Service in breakfast and roof restaurant are great ! The reception are all very friendly!
2026-01-04
Grazie allo staff super gentile e disponibile. Professionali ma anche empatici.
2026-01-03
congrats to your consierge , he was very helpful and knowledgeable
2026-01-03
Ich musste nach einem Tag das Zimmer wechseln, weil das Fenster kaputt war und sich nicht schließen ließ. Aber man hat auf meine Reklamation sehr gut reagiert und mir ein neues Zimmer angeboten. Vielen Dank!
2026-01-02
Le service des boissons aux pdj est rapide, c'est agréable
2026-01-02
Personal profesional e impecable
2026-01-02
GRAZIE AD AVERMI DATO UNA STANZA CHE ERA PRENOTATA PER IL 2026 (PER ERRORE MIO) !
2026-01-01
Thank you for being so accommodating and helpful. We were provided with extra pillows for better sleep. Also, it was hot in the room. They provided us with a fan that allowed us to cool the room down.
2025-12-31
good job
2025-12-29
We had a very pleasant stay thanks in part to the excellent accommodations and location of the hotel. Thank you for all your efforts in making your guests want to come back.
2025-12-27
Very good service in breakfast
2025-12-27
Merci pour le service et les attentions portées à notre bien être
2025-12-22
Complimenti per le camere veramente belle e confortevoli. Il personale gentile e disponibile. La colazione ricca e molto varia
2025-12-17
Gracias a Filippo nuestra estancia fue inmejorable
2025-12-16
Tutto eccellente non ho nulla da dire
2025-12-15
Un ringraziamento speciale al personale estremamente gentile e disponibile. Hanno tutti il potere di farti sentire a casa!
2025-12-15
Grazie per la vostra accoglienza e disponibilità.
2025-12-15
Grazie al personale super gentile e sempre premuroso
2025-12-14
Soggiorno perfetto
2025-12-14
Rafael was amazing with accommodating my preferences.
2025-12-10
The staff was exceptional. The room was clean and cozy. The breakfast buffet was well stocked with excellent food. The concierge man, Filipo, was most helpful and provided excellent food choices. We really appreciate the warm hospitality. Thank you
2025-12-08
If there is a problem, your excellent English-speaking and professional team solves the wishes and questions of your guests outstandingly.
2025-12-07
We had a fantastic stay at Hotel Politeama. The location at the Politeama Theater Plaza was a great launching point for sightseeing. The Front Desk folks were ever so cheerful & helpful. The Breakfast Buffet was out of this world, best we've ever seen, anywhere. The Housekeeping folks were cheerful & fastidious. We absolutely loved our stay!
2025-12-02
We had a wonderful stay and the staff was extremely helpful. The room was very clean and comfortable. The breakfast was excellent and the valet parking was very efficient. Almost a 10!!
2025-12-01
The front desk staff was very friendly and helpful. They made me feel welcome and comfortable.
2025-11-30
Ottima la colazione
2025-11-29
Struttura eccellente. La segnalazione perché rimaniate al consueto top level!
2025-11-28
They were all very helpful and courteous. .
2025-11-21
Filippo Gambino was a great help, both before and during our stay. He really made us feel at home and made a stressful time much easier.
2025-11-17
Remerciements à l’ensemble du personnel de l’accueil pour leur totale disponibilité pour nous renseigner et nous aider. Remerciements également pour leur totale disponibilité personnel du petit déjeuner pour sa gentillesse et tout particulièrement Maximo.
2025-11-16
Grazie alle care signorine delle pulizie sempre pronte e sempre gentili
2025-11-15
Very helpful staff.warm and friendly and very accommodating
2025-11-13
Great location, friendly and helpful staff. Accommodation was neat clean and comfortable!
2025-11-11
Thanks to the breakfast team!
2025-11-11
Great stay. Great location.
2025-11-10
Very friendly and helpful staff
2025-11-09
Your staff were very friendly, welcoming and attentive, in the restaurant, at reception and those servicing our room. I am indebted to their help for finding and returning some lost items and have written to covey my thanks separately.
2025-11-09
Thank you to Felippo for the hospitality and great service. He was amazing to make sure me and my girlfriend had a great time in palermo.
2025-11-07
PER LA RECEPTION
2025-11-06
Thanks for a welcoming stay
2025-11-04
The staff in the breakfast room was courteous and prompt with beverage orders.
2025-11-04
Housekeeping did a great job! Laundry and room cleaning both outstanding.
2025-11-02
I wouldn't hesitate to book with you again if I return to Palermo. Enjoyed my stay with you
2025-11-01
We had a wonderful stay. Our compliments to the staff and management
2025-10-31
Complimenti per l'ottima accoglienza e per la gentilezza del personale.
2025-10-30
Thanks for polite and cheerful service
2025-10-30
L'invito in terrazza è stato veramente magico. Ecco il mio 8 nonostante non mi sia sentita coccolata a colazione, come le ultime volte.
2025-10-29
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2025-10-28
This was our second visit to the Politeama and we are looking forward to our next visit. The staff feels like family to us.
2025-10-28
Excellent service, professional staff and immaculate accommodations. Thank you!
2025-10-27
Thank you for running a maintaining a wonderful hotel!!!!. I wish you would have more hotels throughout Italy, Perhaps all of Europe, I would stay at all of them if theya re all as wonderful!!!
2025-10-26
Alles rund um Roof Top ist sensationell!! Wir haben uns sehr wohl und gut begleitet gefüglt! TopPerso al
2025-10-25
I had a great stay. Thanks for that.
2025-10-25
Extremely helpful, patient and knowledgeable staff
2025-10-25
Grazie per la gentilezza e complimenti per la gestione.
2025-10-25
Thank you for a very delightful stay. My compliments to all your staff.
2025-10-23
Fillippo is a wonderful concierge. Very helpful and ready with ideas to make our stay positively memorable.
2025-10-22
For being so helpful when we absolutely had no $$ for airport ride to hotel until we got $$ the next day. We had been robbed on train from Pompei
2025-10-22
Maravillosa estancia. Recibimos un trato magnífico. Si regresamos a Sicilia, repetiremos alojamiento sin lugar a dudas.
2025-10-22
Wonderful experience with staff being friendly, helpful and welcoming.
2025-10-22
To your entire staff, but in particular to Filippo who exceeded our expectations at every every level and made seamless arrangements for our tour guide and restaurant reservations. Bravo Filippo!
2025-10-20
Tutto perfetto come sempre. Colazione top tra i 4 stelle locali
2025-10-20
Our sleep was disrupted on the Saturday night by a private party above us on the 10 th floor which was particularly annoying as we had asked explicitly for a quiet room. My wife complained and she was dealt with very politely by your staff and we received a discount on the night which was very much appreciated. You turned around a potentially very negative experience.
2025-10-20
MANY THANKS TO THE RECEPTION STAFF. THEY HELPED US WITH PARKING OUR CAR, WITH INFORMATION, THEY EVEN BROUGHT OUR CAR IN FRONT OF THE HOTEL TO HELP US OUT. THEY WERE VERY POLITE AND PLEASANT. CONGRATULATIONS!
2025-10-19
Front desk was extremely helpful! And the rooftop restaurant went above and beyond all of our expectations.
2025-10-17
Front desk were amazing
2025-10-15
Very enjoyable stay in 806 with a balcony.
2025-10-13
All the staff were great ! But a special thank You to Filippo Gambino. His connection was exceptional.
2025-10-11
Very accommodating
2025-10-11
As a group of four friends this was our first, but not our last, visit to Sicily. Having toured the island, our final stay in Palermo and at the Hotel Politeama crowned a wonderful holiday experience. We felt very welcome and treated like honoured guests.
2025-10-09
We had an excellent stay, house keeping services were really good too. We would recommend the hotel to anyone visiting Palermo. Thank you very much
2025-10-08
Everyone was kind and friendly.
2025-10-08
Other than the concerns previously mentioned. The location, size, and cleanliness of the room and breakfast were amazing
2025-10-07
Our stay was fabulous. The staff was friendly and welcoming.
2025-10-07
Compliments to the breakfast team & Plillipo
2025-10-07
Great stay and grazie!
2025-10-06
Handles everything we requested well and cheerfully
2025-10-05
Front desk was very helpful and gracious, made us feel at home!
2025-10-03
for sorting our taxi on the last day when demonstration interfered with traffic - much appreciated
2025-10-03
The front desk went above and beyond to help with my needs. My suitcase was broken they provided tape to use and keep until my stay was done. I also needed a cleaner for cleaning my sneakers. They left the property to obtain some and delivered it to my room. They were always pleasant and eager to please.
2025-10-02
Thank you for a great experience. Service was excellent, and the restaurant was excellent. Thank you for forwarding my glasses.
2025-09-30
Thank you for our wonderful experience
2025-09-29
All staff were awesome
2025-09-27
Kudos to managers for training employees who made visitors welcomed.
2025-09-27
Overall, an excellent stay. Thanks.
2025-09-27
Thank you to all the staff for making our stay so brilliant. The reception staff were great, smartly dressed and always helpful, the breakfast team - the breakfast was amazing every morning with a wonderful choice and it was so reassuring to have a gluten free option for me, the restaurant staff who looked after us so well, the cleaners who ensured our room was spotless every day. Top marks have to go to Filippo whose attention to detail is just brilliant and he is reliable doing what he says he is going to do and in such a polite but friendly way - he is a great asset to the Politeama! We were really sad to leave the Politeama and Palermo and we will definitely return. We had an amazing time - thank you all.
2025-09-26
Many thanks for the wonderful service you have been outstanding I truly enjoyed your breakfast especially the fresh Italian salami mortadella , cheese , ricotta was soo good, and fill your own Cannoli yummy. Unfortunately I did not have dinner on the Rooftop only Aperol Spritz before going to town. Thanks again.
2025-09-26
Excellent & friendly service. Our room was exemplary and a fantastic view. The roof top bar was amazing.
2025-09-25
Andrew was the best host!
2025-09-24
Ogni volta che vengo a Palermo soggiorno nel vostro hotel. Sono sempre rimasta soddisfatta, mantenete sempre la stessa qualità!
2025-09-23
Thanks for helping us get a taxi and for recommending a great place for dinner.
2025-09-23
Evening concierge was awesome and so was the assistance of where to go for the evening!
2025-09-23
Thank you so much for the beautiful experience!
2025-09-22
We enjoyed our stay. Front desk people very efficient and also very helpful
2025-09-22
Es war ein wunderbarer Aufenthalt. Der Service an der Rezeption war sehr zuvorkommend, ebenso die Roof Top BAr. Herzlichen Dank! Ein sehr sauberes Zimmer und sehr schönes Ambiente!
2025-09-21
Thank you for a delightful stay. I felt welcomed and appreciated.
2025-09-21
The helpfulness of Fellipo before we arrived was superb!!! The front desk staff is super professional. The room was amazing too. I have stayed at many, many hotels over 40 years and 50+ countries, and the management of this hotel should get a pay increase because they are fantastic.
2025-09-21
Thank You
2025-09-20
Best hotel staff on our three week trip through England, France and Sicily. So helpful and friendly.
2025-09-20
Grazie mille! Tutto stato bene
2025-09-20
We had a delightful stay. Our room overlooked the Piazza, and was well furnished. The staff was friendly and welcoming.
2025-09-19
Excellent service à la clientèle de toute votre équipe! Outstanding service!
2025-09-19
It was all very good and we enjoyed the rooftop bar/restaurant a lot. Thank you
2025-09-19
Lived the bar/restaurant
2025-09-18
I very much enjoyed my stay. Great concierge service and food at the roof top restaurant was outstanding
2025-09-17
Special thanks to the rooftop staff , fantastic service made for a wonderful evening.
2025-09-16
All together a very good service - espacially the concierge service regarding car rental.
2025-09-16
Exceptional hotel and service was great!
2025-09-15
Complimenti per tutto
2025-09-14
Die Rooftopbar ist wirklich toll
2025-09-14
Friendly staff, perfect location, amazing views from rooftop bar and restaurant, clean and spacious rooms, terrific breakfast… Grazie
2025-09-14
Thank you!
2025-09-14
Everyone went out of their way to make things possible - an ion to ion your dress, changing a room at short notice, special requests during breakfest... the Wifi was very good and worked faultlessly during the entiire week, this was mich appreciated. We had one dinner in the restaurant and the atmosphere and the food were outstanding. A special shoutout to the gentlemen at the reception, both day and night, who with their kindness, expert knowledge of the city and helpfulness were the perfect embodiment of Hotel Politeama. If we ever come back to Palermo, we will definitely stay here again! PS: I can't really say anything about the room prices, because I did not pay for the room myself and do not knpw how much it was.
2025-09-13
Thank you for great service in the reception and in during breakfast!
2025-09-13
Thank you to all staff for your kind and polite professionalism.
2025-09-13
Thanks for a wonderful experience.
2025-09-10
All staff were polite and friendly. Fillippo, the Concierge, was really helpful and arranged a great food market trip for us
2025-09-09
I want to thank the staff at front desk for storing our luggage when our flight back to the United States was delayed 6 hours. They kindly stored our luggage and allowed us to have breakfast.
2025-09-09
From the moment we walked in to checking out everyone was very friendly, accommodating and always smiling. Thank you!
2025-09-09
Helpful reception staff. Very clean spacious room with great terrace We appreciated the complementary drink in the lovely rooftop bar
2025-09-09
Thanks for a lovely stay at your hotel.
2025-09-08
Filippo, the concierge, was fantastic. He came to my aid when I was very stressed by changes to my flights. He managed to help me change my flights and then suggested a boat trip when I had extra time, arranged for a room to b made available for me to change before I left. He was just great.
2025-09-07
Rafael’s Memoli is a very responsible, respectful, polite, and overall accommodating to our needs, and you are lucky to have him in your employment
2025-09-07
The waiters in the breakfast restaurant were so helpful and so sweet. They deserve a big thank from us.
2025-09-06
My wife and I enjoyed our first stay at the Politeama. The breakfast selection was one of the best we have experienced. Also Front Desk staff were very helpful.
2025-09-05
Excelente atención de todo el personal y muy buena ubicación Nada para criticar
2025-09-05
Very friendly and attentive staff.
2025-09-03
The night receptionist/doorman was AMAZING! He was the nicest, most helpful, knowledgeable, amd friendly staff member (at this hotel and at mamy others where I have stayed). He was delightful and aboslutely the best employee at the hotel. I cannot reval his name, but he was an older gentleman and worked the overnight shift at the hotel.
2025-09-03
Thanks to all staff. Expecially staff at reception and at waiters at breakfast.
2025-09-03
Excelente atención del personal, las instalaciones impecables, la comida excepcional, muchas gracias por hacer de esta la mejor experiencia
2025-09-02
Merci de m(avoir parfaitement expliqué les règles de stationnement à Palerme
2025-09-02
Your hotel was perfect for our stopover in Palermo. Special thanks to your team at the front desk, rooftop bar and breakfast.
2025-09-02
The hotel was lovely. My room and the common areas were clean and nicely decorated. The bathroom and bedding were pristine, and the bed very comfortable. I especially enjoyed the rooftop cocktail bar on the first night of our arrival. Breakfast was beautifully presented with much variety and excellent quality. The staff I encountered, whether in the cocktail bar, at breakfast, the reception desk or service staff, all were polite, courteous, friendly and helpful.
2025-09-02
Fillipo the concierge was very helpful
2025-09-01
Thank you for a wonderful stay. We enjoyed our time in Palermo!
2025-09-01
Alessio and Fillipo were super helpful and outstanding to work with
2025-09-01
I would like to congratulate you on concierge service - Filippo Gambino was very professional- I was travelling alone & had emailed him in advance of my arrival about suggestions for tours & he organised a programme of tours - when I arrived he met me warmly- arranged additional events , advised on a wide range of tours hooked me up with another solo traveller ,& when get your guide tour never turned up he arranged private tour with. No notice when he was not actually scheduled in work , he offered to arrange taxi when an evening event finished - & was an outstanding member of the team - he also offered to arrange any additional events for my tour from my Taormina base although I had pre arranged this - he was warm & friendly with all guests & made my whole holiday travelling for the first time solo very special. - Another cooking event was cancelled & he scheduled an alternative trip for me advising on a range of tours at varying prices & what each tour offered & what he felt was most suited to my situation . He is a credit to the hotel and went above & beyond to make my holiday special - a true professional .
2025-08-31
The men in the reception was wonderful, always wishing us a good day, and a good night. A special, wonderful thanks to our sweet breakfast waiter. Tall, lovely high cheekbones and great hair. So nice, quiet, and just lovely guy. He really made our breakfast. He didn’t say much but really made an impression.
2025-08-30
I could not have been happier with the staff and I want to Mention a special shout out to the concierge Filipo, for suggesting such wonderful sites and activities. He is a now a friend !
2025-08-30
Philip was fantastic with his restaurants and tour guides.
2025-08-29
Beautiful hotel with very friendly and helpful staff. We loved the soaps and creams on the room too! The rooftop bar was beautiful.
2025-08-29
We had a wonderful stay for our 50th birthdays. Ther hotel was perfect for our needs. The rooms were spacious and immaculately clean. Reception staff were helpful and friendly as were the staff in the restaurant and bar. Special thanks to Philippe who made our stay extra special. We would definitely return. Kind Regards
2025-08-27
Hotel e personale da 10.
2025-08-27
Me gustaría felicitar a la propiedad por su buen gusto a la hora de decorar las instalaciones
2025-08-27
Thanks for getting us into the rooms before check in and to Fillipo for setting up the tour!
2025-08-26
I was so impressed with the whole team, who were so professional, courteous and welcoming!. They provided an excellent guest experience. Joshua in particular, was very helpful answering emails before I arrived and making a wonderful restaurant recommendation for dinner, during my stay. Everyone was very helpful when I needed directions I really enjoyed my stay and have booked again for myself and my family to stay May 29 - June 01, 2026!
2025-08-23
Filippo Gambino the concierge was especially helpful and friendly. He recommended additional activities to us and helped us to book them. He offered to help us plan our return trip. He made us feel so welcome like we were family.
2025-08-23
Great service and most of all this is located in a great location. The rooftop bar was nice & cocktails good.
2025-08-22
Comme à chaque visite, le personnel fut aux petits soins pour nous ! Accueil fort sympathique, à notre écoute. D'excellents conseils de la part de Filippo Gambino. Nous remercions également le manager du roof top et son équipe, grâce à qui nous avons passé une très belle soirée.
2025-08-22
Thank you to Alessio from the rooftop who took good care of me with a perfect French ❤️
2025-08-21
Thank you for the quality of service.
2025-08-20
Thank you again for such a memorable and enjoyable time in Palermo. So helpful the staff and very friendly. Would go back anytime
2025-08-20
Súper amables, siempre sonrientes! A disposición todo el tiempo 👍🏻todo el personal excelente! El personal del Roof (Alessio) y todos 👍🏻, el personal y servicio de la colazione 👏🏻👏🏻👏🏻! Tutto 10 puntos!!!! ALTAMENTE RECOMENDABLE 🙌🏻💖di🇦🇷GRAZIE MILLE💝💘 Palermo ITALIA 🇮🇹 ❤️
2025-08-20
Bonne continuation
2025-08-18
Very kind staff from bottum to rooftop
2025-08-18
Very kind and professional and friendly.
2025-08-17
Thanks to everyone. Staff were really helpful and attentive. Would stay here again.
2025-08-16
A las personas del mostrador que fueron muy gentiles
2025-08-13
For all the work in the reception are wonderful,keep be like this nice and welcoming. And the best cleaners in the world. Thanks a lot.
2025-08-12
Un ringraziamento a tutti per il soggiorno.
2025-08-12
Le personnel du petit déjeuner est très professionnel et attentif aux clients. Le service de Chambre est impeccable. Le personnel à la réception est toujours attentif et disponible pour les clients Nous remercions donc tout le personnel qui nous a permis de passer des vacances très agréables.
2025-08-10
Thank you for your service
2025-08-10
Concierge very helpful. Thank you
2025-08-09
Very helpful staff throughout the hotel- reception, room service, cleaning, breakfast. Thank you.
2025-08-09
Food was excellent breakfast was very good all service staff very good
2025-08-09
I cannot adequately express my appreciation for the way in which the persons (Joshua), went out of their way to offer their concerns over my light headed reaction to the heat on the first day but more importantly, how everyone from the front desk to the cleaning lady asked how I was feeling after my accident. The Hotelteama simply made me feel that I was right at home in Sicily. My own son remarked how happy I seemed after my accident and I indicated it was because of the kind and gracious response from everyone. My love and appreciation for the Hotelteama will always be the high point of my visit to Paloma Sicily. I am doing fine and will have the stitches removed soon.
2025-08-09
Thanks guys to everyone, reception team, restaurant and breakfast team, cleaning team . Keep it as it is, well done!
2025-08-07
The staff was very knowledgeable and very helpful with any inquiries.
2025-08-07
A wonderful hotel in a perfect location to explore the city. It was close to all. Great roof bar for views and all the staff were professional and very friendly and spoke english.
2025-08-06
Extrema amabilidad y entrega
2025-08-06
Very, very accommodating knowledgeable couldn’t be better
2025-08-02
Loved our stay due to a very helpful and friendly staff.
2025-08-02
compliment à tout le personnel très aimable
2025-08-01
Outstanding service, nice and clean rooms, highly recommended! Will definitely return.
2025-08-01
All of the staff, from reception to roof top terrace, were extremely friendly, helpful and efficient. We very much enjoyed our stay. Thank you!
2025-08-01
Very good
2025-08-01
An absolute pleasure dealing with the front desk and Conciere.
2025-07-30
Thank you for looking after us so efficiently and considerately. It was much appreciated 😊
2025-07-30
We really loved the hospitality and friendliness by every employee we met at the reception! They were very helpful and professional. We also apprecieated the rooms cleanliness. We will be back next year!
2025-07-29
Thanks to all your amazingly professional ,and helpful staff
2025-07-27
We appreciate that our room and hotel were accessible to our daughter and how warm and helpful all the staff are. Whenever we return to Palermo, we will stay at this hotel for sure. Thank you!
2025-07-26
realmente muy agradecidas por la estadia en politeama, atencion excelente, el personal de recepcion correctisimo, muy amables y dispuestos. La habitacion impecable y el restaurante realmente hermoso. felicitaciones. Ah la ubicacion es perfecta!!!
2025-07-26
They were vey helpful when I left my key in the room
2025-07-24
La gente que trabaja en el hotel es 10 Puntos en calidad atención y cordialidad. En particular los que tuve contacto, recepción y excelente los camareros de la colación.
2025-07-24
Thank you!
2025-07-25
Grazie per la meravigliosa esperienza nel vostro splendido hotel.
2025-07-24
Thanks to the front desk for being very kind and answering our questions. Thanks to the cleaning services for keeping our room spotless.
2025-07-22
Thanks al la a prossima
2025-07-21
Joshua was great at front desk, he communicated with me before arrival and was warm, friendly and informative upon our arrival. Great personal touch and made us feel very comfortable and welcome. Booked us a table at roof top bar, which was great.
2025-07-22
Room clean every day was fantastic and reception staff were also really welcoming and extremely helpful We didn’t undertake any trips via the concierge but Filippo was also fantastic with his advice etc.
2025-07-20
Merci pour ce bel accueil. Le verre de prosecco sur le rooftop était très appréciable.
2025-07-20
Front desk agents vert helpful and very nice. Great service during check -in and check-out.
2025-07-19
All the staff were very friendly & helpful.
2025-07-17
We thoroughly enjoyed our stay. Thank you for having us
2025-07-13
Thank you for a wonderful stay. Your concierge provided amazing restaurant recommendations and the host/manager of the rooftop bar was super nice and accommodating. Your breakfast staff was also really good, as was the housekeeping. Thank you.
2025-07-13
Wonderful!
2025-07-12
Filippo was extremely helpful and was able to answer our questions.
2025-07-11
Very professional and helpful staff
2025-07-11
Very comfortable , roomy and accommodating !
2025-07-10
Excellent restaurant sur le toit, service très efficace et équipe très courtoise!!!!!! Nos meilleurs repas siciliens!!!!
2025-07-10
Thanks for upgrading the hotel room for our honeymoon stay.
2025-07-10
Communication before my arrival was fantastic when I wanted to check things, and the hotel and staff were great, I couldn't fault anything at all. Our room was very clean and spacious and breakfast was delicious.
2025-07-09
Great service
2025-07-09
We had a great experience at your hotel. The staff, the room and the food was really great. We also took the parking service and it was really well organize. We had a great time in your hotel and Palermo!
2025-07-08
We did not stay at hotel. But front desk allowed a wifi connection so we could get directions as our esim did not activate as expected. We returned during the week to eat at rooftop. Restaurant was excellent, our favorite meal in Palermo. Thank you so much for your courtesy.
2025-07-07
The lady that cleaned our room all but one day was fantastic so friendly and accommodating and did a wonderful job
2025-07-07
A fantastic stay, our family was well looked after. Special thanks to Joshua at reception, his level of service was exceptional.
2025-07-06
Thank you much for everything. Filippo was amazing and so nice.
2025-07-06
Very friendly and helpful reception team.
2025-07-06
The front desk staff was welcoming and helpful. Also the concierge was very friendly and also helpful.
2025-07-05
Plauso a tutti gli operatori che lavorano in struttura :gentili, educati e molto professionali.
2025-07-04
Vacanza bellissima, grazie!
2025-07-04
Grazie per la Vostra cortesia e disponibilita’
2025-07-04
Front desk staff were exceptional.
2025-07-03
L'équipe de la réception très agréable
2025-07-03
Filippo is the best
2025-07-03
Merci pour la qualité de l'accueil et leur sympathie
2025-07-03
The front desk staff was very accommodating and friendly, the rooms were very clean. Would stay here again!
2025-07-01
Felipo was a wonderful concierge, great recommendations and very kind man.
2025-07-01
Reception staff were friendly , welcoming and proud of the hotel they should be commended.
2025-07-01
Although our stay was for only one night the hotel rates as one of the best in Italy. Great, helpful, friendly service, spacious, well decorated rooms and in a great area of Palerrmo!
2025-06-30
Thanks a lot. I’m very happy staying at the hotel.
2025-06-29
Great location and everyone was very friendly and helpful
2025-06-28
Philipo was very helpful and kind with scheduling excursions, dinner reservation and dining suggestions..
2025-06-27
alles sehr gut
2025-06-26
Joshua , Andrew and other reception staff excellent
2025-06-25
Alessio at the roof-top restaurant is great!
2025-06-24
Thank you for having all of our rooms ready early in the day. We were fully expecting to have to wait longer for them to be ready.
2025-06-24
grazie di cuore per aver reso confortevole e piacevole il ns soggiorno in ogni momento. E' stato meraviglioso poter soggiornare nella vs struttura e spero che torneremo presto.
2025-06-21
Thanks, loved the stay.
2025-06-21
Our best experience was with Filippo, who went out of his way to help us with ongoing bookings and tickets. He made our stay that much better.
2025-06-21
Thanks to all the staff that we met.
2025-06-20
Mi complimento per l'accoglienza che fa sentire l'ospite come a casa
2025-06-20
Thank you for your professionalism
2025-06-19
Reception & breakfast team were great! The morning coffee was perfect.
2025-06-18
Personnel très accueillant et sympathique. J'ai beaucoup aimé la décoration contemporaine des œuvres d'art.
2025-06-18
Excelente la atención de recepción. La mejor de 10 hoteles que estuvimos en este viaje. Atentos, cordiales y eficiente. Muy bien el valet parking, el desayuno y el rooftop. Muchas gracias.
2025-06-18
Our stay at the hotel and the service in the restaurant were exemplary from start to end. Thank you so much. I wish it had been longer.
2025-06-17
Thanks for organizing the great transfer to the airport. Was a very friendly driver,Alessandro and helpful with tips and how to navigate for our next journey.
2025-06-16
Great job by the front desk in assisting us when our name was incorrectly booked by our travel agency. The gentleman remained professional as our issue was sorted out.
2025-06-15
Everything was amazing thank you!
2025-06-15
Filippo the Concierge is truly an asset! Wow - so helpful and kind. He made our stay! We really loved our room (703) and the hotels location was perfect. We will definitely recommend this hotel. We also ate at and visited the rooftop 3 times. It was lovely. It would be nice if we could charge purchases to our room. Great meal there!
2025-06-14
Thank you for a perfect stay.
2025-06-14
Thank you for checking in early because we have a room ready
2025-06-13
Management was very helpful and friendly
2025-06-11
Grazie mille per l'ottima accoglienza, cortesia e disponibilità.
2025-06-11
The head waiter in the rooftop restaurant was very hospitable and welcoming whilst being very efficient. We rated it the best quality/price dining experience in Palermo (we also ate at CitySea) and liked it so much we spent two nights there. The food and wine was excellent and well priced. We loved the cocktails too. All with beauitiful views.
2025-06-11
The restaurant staff were very good
2025-06-10
Thank you for being so positive and helpful. Always a smile on someone’s face
2025-06-08
Very nice stay, staff very helpful & polite.
2025-06-07
Thank you very much for your hospitality, it was very lovely stay.
2025-06-07
Just a small note to thank all the staff for being so kind, pleasant, and helpful throughout my stay — and for keeping up with me while I was busy losing several of my hotel cards along the way! I truly appreciated your patience and warm service. Thanks again!
2025-06-06
The entire staff was extremely polite and knowledgeable. We loved the rooftop bar and all aspects of your hotel, including location.
2025-06-06
you were all very polite and helpful
2025-06-04
Hôtel très propre, personnel au top. Femmes de ménage très aimable ainsi que le personnel du petit déjeuner
2025-06-03
Thanks to all the staff.
2025-06-03
Thanks ! You made our short stay very special
2025-06-03
A todo el personal atento y cordial no es fácil tratar con personas Gracias
2025-06-03
Grazie mille
2025-06-01
Asia was extremely helpful at reception with our requests for information about local transport and sites.
2025-06-01
It was a truly lovely stay. We will be back ☺️
2025-06-01
Frühstückbuffet top, Zimmer schön u sauber
2025-06-01
Great staff and amazing having a squat rack in the gym.
2025-05-31
We had a very nice stay at Politeama hotel, thank you to all teams!
2025-05-31
Very good accommodation experience, spacious rooms, complete facilities, friendly staff, excellent location
2025-05-31
Thank you for the pleasent stay.
2025-06-08
Ringrazio tutto lo staff dell'hotel Politeama per la professionalità e cortesia
2025-05-30
All staff were very friendly and reception staff very helpful with booking taxis, tourist information etc our room was always spotless with a lovely member of staff looking after it (Room 501) and staff in rooftop bar were very welcoming and friendly
2025-05-30
We would like to sincerely thank reception, housekeeping, and breakfast staff for the exceptional service they all provided to us during our recent stay. They collectively made our holiday even more enjoyable. Thank you.
2025-05-30
Front desk staff have been very helpful.
2025-05-29
Fueron muy amables y el hotel esta muy bien ubicado.
2025-05-28
Thank you our stay was wonderful 👍
2025-05-28
Excelente disposicion y atencion del personal. Muy conforme con las condiciones del hotel y el servicio recibido
2025-05-28
Front desk staff were very helpful with suggestions and information.
2025-05-28
Ｙour hotel was perfect! Thank you !
2025-05-28
Siamo stati bene accolti al nostro arrivo nonostante l'ora...e tutte le nostre richieste sono state soddisfatte. Tutto il personale molto gentile e orientato al cliente. Buonissima la colazione e anche il ristorante.
2025-05-28
Lovely stay - thank you
2025-05-27
The rooftop is really very nice, good drinks and very good service and service!!
2025-05-26
Disponibilità,cordialità e cortesia
2025-05-25
Great location. The breakfast available was great. The restaurant was very nice. Our room was spacious and requests were met. We had a great stay!
2025-05-24
Well run hotel, enjoyed our stay.
2025-05-24
I booked your hotel after reading favourable reviews & was not disappointed. The hotel is in a great spot & easy to find. Our room was huge & the bed/pillows were very comfortable. A huge thank you to all the staff for our relaxing stay.
2025-05-23
Mi fate sentire a casa
2025-05-23
Gracie. Enjoyable stay.
2025-05-23
Very good experience. Glad Ciao Andiamo selected your hotel. Very welcoming staff. Breakfast and the staff were wonderful. I was comfortable staying with you.
2025-05-22
Grazie per averci accontentato con una bella camera al piano alto e complimenti per l'ottima pulizia delle camere e dei bagni
2025-05-22
Service was outstanding in the restaurant.
2025-05-22
Vorrei ringraziare il personale al ricevimento per la cortesia e disponibilità dimostrata durante i miei soggiorni
2025-05-21
Special thanks to Filippo your concierge for taking care of us from arrival to departure and for organising two good tours Also to Alessio in the roof top restaurant for taking care of us on two nights, providing us with excellent food and first class hospitality and attentive service - please thank them both !
2025-05-21
Agradeciendo al personal de recepción Nos ayudó con un objeto olvidado en otro hotel Habla muy bien español
2025-05-20
A parte l’inconveniente con il servizio Car valet parking (“sono cose che succedono, ma sarebbe meglio che non succedessero”) siamo molto soddisfatti del soggiorno. Volentieri, sceglieremo la Vs struttura in caso di ritorno nel capoluogo siciliano.
2025-05-19
Good experience, caring staff, convenient location, overall good service
2025-05-19
The staff was very nice and attentive, and the room was kept very nice and clean
2025-05-18
È sempre un piacere soggiornare da voi. Grazie!
2025-05-18
The lady and gentleman at the desk were very nice and helpful.
2025-05-17
We had a wonderful stay at your hotel. The room was perfect with all amenities we required. The staff were excellent and helped us with all aspects of our trip and were always friendly and willing to help. The staff at breakfast and cleaning staff were all very pleasant and welcoming. The rooms were very clean and quiet. The only recommendation would be to provide a full glass of Prosecco and not half a glass as this was a nice touch. Breakfast was fantastic with lots of choice. Overall great experience and would like to come back here when I’m over again in the summer.
2025-05-17
Sommes satisfaits de notre séjour dans votre établissement !
2025-05-15
professionalità, cortesia e attenzione. BRAVI
2025-05-14
I would like to thank you very much for your hospitality
2025-05-14
Outstanding hotel! Wonderful stay!
2025-05-14
Merci aux personnes de la réception pour l'accueil très chaleureux et l'aide apportée pour la logistique de mon voyage professionnel et pour découvrir la ville. De plus, le restaurant est fabuleux: non seulement le goût des plats est remarquable mais la présentation est très belle, du haut niveau.
2025-05-13
Your staff was very nice, very accomodating. Alessio, Alessia and restaurant staff were outstanding
2025-05-12
All of the staff at the front desk and restaurant have been so nice.
2025-05-12
Complimenti!
2025-05-12
We had an incident where our room was given to another party and they walked in on us at 9pm at night. Seeing that the room was occupied they apologized and left. Your reception desk apologized and handled the mishap well. Mistakes happen, however we stressed this was not acceptable! We asked for and reception immediately approved complimentary breakfast. Thank you We booked a twin room and had a beautiful room at the front of the hotel. However, we had to sleep with ear plugs as it was noisy. We were returning for another night 2 days later and requested a different quiet room. Reception provided us with a different room not at the front of the hotel even though this was difficult for you as we were told all your twin rooms are at the front. We also received complimentary breakfast again. Once again excellent customer service, your reception handled it very well. Thank you Your breakfast buffet was outstanding! Best we had our entire trip and we stayed at 4 different hotels in Sicily. Thank you
2025-05-12
Buen servicio y buena atención.
2025-05-12
Thanks, reception staff always attentive
2025-05-11
Потрясающий откль!
2025-05-10
Todo perfecto
2025-05-08
Enjoyed our room and the balcony views. Excellent housekeeping. The rooftop bar was extremely enjoyable especially the maitre d’hotel who was friendly and knowledgeable about wine.
2025-05-08
So clean and very convenient. Staff was helpful for dinner suggestions and made reservations.
2025-05-08
We enjoyed our experience with this hotel
2025-05-08
Alles perfekt , ich komme wieder
2025-05-07
The stay was very nice. The staff was polite and helpful.
2025-05-07
Concierge was a good feature.
2025-05-06
We were particularly pleased with the help that we received from Felippo Gambino, the concierge. He went above and beyond his duties to make sure that we saw what we wanted and enjoyed our stay in Palermo to the fullest.
2025-05-06
Was happy with front desk staff
2025-05-06
Room cleaning was very good
2025-05-06
Bravo, l’hôtel est vraiment top!
2025-05-05
Lovely stay. Although the above points we really liked out stay. For sure the dinner at the rooftop was very nice. Nice food and very friendly staff. Even when they made a wrong order it was all resolvend quickly.
2025-05-04
Just to say thank you because everything was fantastic
2025-05-04
Persone gentili e disponibili
2025-05-04
Accoglienza, servizio e gentilezza sono sempre una costante
2025-05-03
Your reception staff were friendly, kind and very professional
2025-05-02
On Monday, April 28 about 5pm, as I started to our room, I tripped on the lobby stairs, striking my forehead on the floor. Immediately, your young female front receptionist rushed to my aid with cotton and medical fluid to treat my wound! She was very concerned that I was okay and not seriously injured. She offered to find me medical care if I wanted. From then on, each time I passed the front desk, she asked about my wellbeing! I failed to get her name but she and all other members of your front lobby staff on that afternoon were right there to help me! You employ helpful, caring staff! My thanks to the young lady in particular and to your front desk staff! Please pass along my 'THANK YOU' to them all…particularly the young lady! R.W. Burkett
2025-05-01
Très bon accueil, amabilité et disponibilité
2025-05-01
Reception employees were very welcoming. Knowledgeable willing to make reservations and change reservations, had great suggestions for restaurants and attractions.
2025-05-02
Complimenti per tutto, giro per lavoro tutta Italia ma la cortesia e l’eccellenza che trovo all’hotel Politeama sono ineguagliabili. Sarete sempre la mia scelta
2025-04-30
Very good rooms
2025-04-29
Thank you for your excellent service and very clean rooms and facilities.
2025-04-29
Siamo stati meravigliosamente bene ritorneremo
Favoloso
Prenotazione e accoglienza
Le portate
Soddisfazione globale e informazioni generali sul ristorante
Soddisfazione globale e informazioni generali sul soggiorno
Aree comuni e servizi
2026-04-27
Thank you to the concierge for his restaurant recommendations and for making the reservations. Also thanks for making arrangements for transportation from the airport.