2026-01-05
The front desk staff were very friendly and attentive. They made us felt very welcomed and addressed our questions/requests promptly. This is the first time we stay at politeama and it was indeed a pleasant surprise. Will stay here again when we come back to Palermo.
2026-01-05
The waiter in breakfast room was amazing. The best coffee and the best actitud. Love the postachio cake and all the offer at the buffet.
2026-01-05
Remerciements à Filipo et au responsable du restaurant
2026-01-04
Grazie allo staff super gentile e disponibile. Professionali ma anche empatici.
2026-01-04
Thanks for the room Service , the room is always very clean ! It is Perfect ! The Service in breakfast and roof restaurant are great ! The reception are all very friendly!
2026-01-03
congrats to your consierge , he was very helpful and knowledgeable
2026-01-03
Ich musste nach einem Tag das Zimmer wechseln, weil das Fenster kaputt war und sich nicht schließen ließ. Aber man hat auf meine Reklamation sehr gut reagiert und mir ein neues Zimmer angeboten. Vielen Dank!
2026-01-02
GRAZIE AD AVERMI DATO UNA STANZA CHE ERA PRENOTATA PER IL 2026 (PER ERRORE MIO) !
2026-01-02
Le service des boissons aux pdj est rapide, c'est agréable
2026-01-02
Personal profesional e impecable
2026-01-01
Thank you for being so accommodating and helpful. We were provided with extra pillows for better sleep. Also, it was hot in the room. They provided us with a fan that allowed us to cool the room down.
2025-12-31
good job
2025-12-29
We had a very pleasant stay thanks in part to the excellent accommodations and location of the hotel. Thank you for all your efforts in making your guests want to come back.
2025-12-27
Very good service in breakfast
2025-12-27
Merci pour le service et les attentions portées à notre bien être
2025-12-22
Complimenti per le camere veramente belle e confortevoli. Il personale gentile e disponibile. La colazione ricca e molto varia
2025-12-17
Gracias a Filippo nuestra estancia fue inmejorable
2025-12-16
Tutto eccellente non ho nulla da dire
2025-12-15
Grazie per la vostra accoglienza e disponibilità.
2025-12-15
Un ringraziamento speciale al personale estremamente gentile e disponibile. Hanno tutti il potere di farti sentire a casa!
2025-12-15
Grazie al personale super gentile e sempre premuroso
2025-12-14
Soggiorno perfetto
2025-12-14
Rafael was amazing with accommodating my preferences.
2025-12-10
The staff was exceptional. The room was clean and cozy. The breakfast buffet was well stocked with excellent food. The concierge man, Filipo, was most helpful and provided excellent food choices. We really appreciate the warm hospitality. Thank you
2025-12-08
If there is a problem, your excellent English-speaking and professional team solves the wishes and questions of your guests outstandingly.
2025-12-07
We had a fantastic stay at Hotel Politeama. The location at the Politeama Theater Plaza was a great launching point for sightseeing. The Front Desk folks were ever so cheerful & helpful. The Breakfast Buffet was out of this world, best we've ever seen, anywhere. The Housekeeping folks were cheerful & fastidious. We absolutely loved our stay!
2025-12-02
We had a wonderful stay and the staff was extremely helpful. The room was very clean and comfortable. The breakfast was excellent and the valet parking was very efficient. Almost a 10!!
2025-12-01
The front desk staff was very friendly and helpful. They made me feel welcome and comfortable.
2025-11-30
Ottima la colazione
2025-11-29
Struttura eccellente. La segnalazione perché rimaniate al consueto top level!
2025-11-28
They were all very helpful and courteous. .
2025-11-21
Filippo Gambino was a great help, both before and during our stay. He really made us feel at home and made a stressful time much easier.
2025-11-17
Remerciements à l’ensemble du personnel de l’accueil pour leur totale disponibilité pour nous renseigner et nous aider. Remerciements également pour leur totale disponibilité personnel du petit déjeuner pour sa gentillesse et tout particulièrement Maximo.
2025-11-16
Grazie alle care signorine delle pulizie sempre pronte e sempre gentili
2025-11-15
Very helpful staff.warm and friendly and very accommodating
2025-11-13
Great location, friendly and helpful staff. Accommodation was neat clean and comfortable!
2025-11-11
Great stay. Great location.
2025-11-11
Thanks to the breakfast team!
2025-11-10
Very friendly and helpful staff
2025-11-09
Your staff were very friendly, welcoming and attentive, in the restaurant, at reception and those servicing our room. I am indebted to their help for finding and returning some lost items and have written to covey my thanks separately.
2025-11-09
Thank you to Felippo for the hospitality and great service. He was amazing to make sure me and my girlfriend had a great time in palermo.
2025-11-07
PER LA RECEPTION
2025-11-06
Thanks for a welcoming stay
2025-11-04
Housekeeping did a great job! Laundry and room cleaning both outstanding.
2025-11-04
The staff in the breakfast room was courteous and prompt with beverage orders.
2025-11-02
I wouldn't hesitate to book with you again if I return to Palermo. Enjoyed my stay with you
2025-11-01
We had a wonderful stay. Our compliments to the staff and management
2025-10-31
Complimenti per l'ottima accoglienza e per la gentilezza del personale.
2025-10-30
Thanks for polite and cheerful service
2025-10-30
L'invito in terrazza è stato veramente magico. Ecco il mio 8 nonostante non mi sia sentita coccolata a colazione, come le ultime volte.
2025-10-29
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2025-10-28
Excellent service, professional staff and immaculate accommodations. Thank you!
2025-10-28
This was our second visit to the Politeama and we are looking forward to our next visit. The staff feels like family to us.
2025-10-27
Thank you for running a maintaining a wonderful hotel!!!!. I wish you would have more hotels throughout Italy, Perhaps all of Europe, I would stay at all of them if theya re all as wonderful!!!
2025-10-26
Alles rund um Roof Top ist sensationell!! Wir haben uns sehr wohl und gut begleitet gefüglt! TopPerso al
2025-10-25
Extremely helpful, patient and knowledgeable staff
2025-10-25
Thank you for a very delightful stay. My compliments to all your staff.
2025-10-25
I had a great stay. Thanks for that.
2025-10-25
Grazie per la gentilezza e complimenti per la gestione.
2025-10-23
Fillippo is a wonderful concierge. Very helpful and ready with ideas to make our stay positively memorable.
2025-10-22
Maravillosa estancia. Recibimos un trato magnífico. Si regresamos a Sicilia, repetiremos alojamiento sin lugar a dudas.
2025-10-22
Wonderful experience with staff being friendly, helpful and welcoming.
2025-10-22
To your entire staff, but in particular to Filippo who exceeded our expectations at every every level and made seamless arrangements for our tour guide and restaurant reservations. Bravo Filippo!
2025-10-22
For being so helpful when we absolutely had no $$ for airport ride to hotel until we got $$ the next day. We had been robbed on train from Pompei
2025-10-20
Our sleep was disrupted on the Saturday night by a private party above us on the 10 th floor which was particularly annoying as we had asked explicitly for a quiet room. My wife complained and she was dealt with very politely by your staff and we received a discount on the night which was very much appreciated. You turned around a potentially very negative experience.
2025-10-20
Tutto perfetto come sempre. Colazione top tra i 4 stelle locali
2025-10-20
MANY THANKS TO THE RECEPTION STAFF. THEY HELPED US WITH PARKING OUR CAR, WITH INFORMATION, THEY EVEN BROUGHT OUR CAR IN FRONT OF THE HOTEL TO HELP US OUT. THEY WERE VERY POLITE AND PLEASANT. CONGRATULATIONS!
2025-10-19
Front desk was extremely helpful! And the rooftop restaurant went above and beyond all of our expectations.
2025-10-17
Front desk were amazing
2025-10-15
Very enjoyable stay in 806 with a balcony.
2025-10-13
All the staff were great ! But a special thank You to Filippo Gambino. His connection was exceptional.
2025-10-11
Very accommodating
2025-10-11
As a group of four friends this was our first, but not our last, visit to Sicily. Having toured the island, our final stay in Palermo and at the Hotel Politeama crowned a wonderful holiday experience. We felt very welcome and treated like honoured guests.
2025-10-09
We had an excellent stay, house keeping services were really good too. We would recommend the hotel to anyone visiting Palermo. Thank you very much
2025-10-08
Everyone was kind and friendly.
2025-10-08
Other than the concerns previously mentioned. The location, size, and cleanliness of the room and breakfast were amazing
2025-10-07
Compliments to the breakfast team & Plillipo
2025-10-07
Our stay was fabulous. The staff was friendly and welcoming.
2025-10-07
Great stay and grazie!
2025-10-06
Handles everything we requested well and cheerfully
2025-10-05
Front desk was very helpful and gracious, made us feel at home!
2025-10-03
for sorting our taxi on the last day when demonstration interfered with traffic - much appreciated
2025-10-03
The front desk went above and beyond to help with my needs. My suitcase was broken they provided tape to use and keep until my stay was done. I also needed a cleaner for cleaning my sneakers. They left the property to obtain some and delivered it to my room. They were always pleasant and eager to please.
2025-10-02
Thank you for a great experience. Service was excellent, and the restaurant was excellent. Thank you for forwarding my glasses.
2025-09-30
Thank you for our wonderful experience
2025-09-29
All staff were awesome
2025-09-27
Overall, an excellent stay. Thanks.
2025-09-27
Kudos to managers for training employees who made visitors welcomed.
2025-09-27
Thank you to all the staff for making our stay so brilliant. The reception staff were great, smartly dressed and always helpful, the breakfast team - the breakfast was amazing every morning with a wonderful choice and it was so reassuring to have a gluten free option for me, the restaurant staff who looked after us so well, the cleaners who ensured our room was spotless every day. Top marks have to go to Filippo whose attention to detail is just brilliant and he is reliable doing what he says he is going to do and in such a polite but friendly way - he is a great asset to the Politeama! We were really sad to leave the Politeama and Palermo and we will definitely return. We had an amazing time - thank you all.
2025-09-26
Many thanks for the wonderful service you have been outstanding I truly enjoyed your breakfast especially the fresh Italian salami mortadella , cheese , ricotta was soo good, and fill your own Cannoli yummy. Unfortunately I did not have dinner on the Rooftop only Aperol Spritz before going to town. Thanks again.
2025-09-26
Excellent & friendly service. Our room was exemplary and a fantastic view. The roof top bar was amazing.
2025-09-25
Andrew was the best host!
2025-09-24
Ogni volta che vengo a Palermo soggiorno nel vostro hotel. Sono sempre rimasta soddisfatta, mantenete sempre la stessa qualità!
2025-09-23
Thanks for helping us get a taxi and for recommending a great place for dinner.
2025-09-23
Evening concierge was awesome and so was the assistance of where to go for the evening!
2025-09-23
Thank you so much for the beautiful experience!
2025-09-22
Es war ein wunderbarer Aufenthalt. Der Service an der Rezeption war sehr zuvorkommend, ebenso die Roof Top BAr. Herzlichen Dank! Ein sehr sauberes Zimmer und sehr schönes Ambiente!
2025-09-22
We enjoyed our stay. Front desk people very efficient and also very helpful
2025-09-21
The helpfulness of Fellipo before we arrived was superb!!! The front desk staff is super professional. The room was amazing too. I have stayed at many, many hotels over 40 years and 50+ countries, and the management of this hotel should get a pay increase because they are fantastic.
2025-09-21
Thank you for a delightful stay. I felt welcomed and appreciated.
2025-09-21
Thank You
2025-09-20
We had a delightful stay. Our room overlooked the Piazza, and was well furnished. The staff was friendly and welcoming.
2025-09-20
Grazie mille! Tutto stato bene
2025-09-20
Best hotel staff on our three week trip through England, France and Sicily. So helpful and friendly.
2025-09-19
It was all very good and we enjoyed the rooftop bar/restaurant a lot. Thank you
2025-09-19
Lived the bar/restaurant
2025-09-19
Excellent service à la clientèle de toute votre équipe! Outstanding service!
2025-09-18
I very much enjoyed my stay. Great concierge service and food at the roof top restaurant was outstanding
2025-09-17
Special thanks to the rooftop staff , fantastic service made for a wonderful evening.
2025-09-16
Exceptional hotel and service was great!
2025-09-16
All together a very good service - espacially the concierge service regarding car rental.
2025-09-15
Complimenti per tutto
2025-09-14
Die Rooftopbar ist wirklich toll
2025-09-14
Friendly staff, perfect location, amazing views from rooftop bar and restaurant, clean and spacious rooms, terrific breakfast… Grazie
2025-09-14
Everyone went out of their way to make things possible - an ion to ion your dress, changing a room at short notice, special requests during breakfest... the Wifi was very good and worked faultlessly during the entiire week, this was mich appreciated. We had one dinner in the restaurant and the atmosphere and the food were outstanding. A special shoutout to the gentlemen at the reception, both day and night, who with their kindness, expert knowledge of the city and helpfulness were the perfect embodiment of Hotel Politeama. If we ever come back to Palermo, we will definitely stay here again! PS: I can't really say anything about the room prices, because I did not pay for the room myself and do not knpw how much it was.
2025-09-14
Thank you!
2025-09-13
Thanks for a wonderful experience.
2025-09-13
Thank you to all staff for your kind and polite professionalism.
2025-09-13
Thank you for great service in the reception and in during breakfast!
2025-09-10
All staff were polite and friendly. Fillippo, the Concierge, was really helpful and arranged a great food market trip for us
2025-09-09
I want to thank the staff at front desk for storing our luggage when our flight back to the United States was delayed 6 hours. They kindly stored our luggage and allowed us to have breakfast.
2025-09-09
Thanks for a lovely stay at your hotel.
2025-09-09
From the moment we walked in to checking out everyone was very friendly, accommodating and always smiling. Thank you!
2025-09-09
Helpful reception staff. Very clean spacious room with great terrace We appreciated the complementary drink in the lovely rooftop bar
2025-09-08
Filippo, the concierge, was fantastic. He came to my aid when I was very stressed by changes to my flights. He managed to help me change my flights and then suggested a boat trip when I had extra time, arranged for a room to b made available for me to change before I left. He was just great.
2025-09-07
The waiters in the breakfast restaurant were so helpful and so sweet. They deserve a big thank from us.
2025-09-07
Rafael’s Memoli is a very responsible, respectful, polite, and overall accommodating to our needs, and you are lucky to have him in your employment
2025-09-06
My wife and I enjoyed our first stay at the Politeama. The breakfast selection was one of the best we have experienced. Also Front Desk staff were very helpful.
2025-09-05
Very friendly and attentive staff.
2025-09-05
Excelente atención de todo el personal y muy buena ubicación Nada para criticar
2025-09-03
Thanks to all staff. Expecially staff at reception and at waiters at breakfast.
2025-09-03
The night receptionist/doorman was AMAZING! He was the nicest, most helpful, knowledgeable, amd friendly staff member (at this hotel and at mamy others where I have stayed). He was delightful and aboslutely the best employee at the hotel. I cannot reval his name, but he was an older gentleman and worked the overnight shift at the hotel.
2025-09-03
Excelente atención del personal, las instalaciones impecables, la comida excepcional, muchas gracias por hacer de esta la mejor experiencia
2025-09-02
Fillipo the concierge was very helpful
2025-09-02
Merci de m(avoir parfaitement expliqué les règles de stationnement à Palerme
2025-09-02
Your hotel was perfect for our stopover in Palermo. Special thanks to your team at the front desk, rooftop bar and breakfast.
2025-09-02
The hotel was lovely. My room and the common areas were clean and nicely decorated. The bathroom and bedding were pristine, and the bed very comfortable. I especially enjoyed the rooftop cocktail bar on the first night of our arrival. Breakfast was beautifully presented with much variety and excellent quality. The staff I encountered, whether in the cocktail bar, at breakfast, the reception desk or service staff, all were polite, courteous, friendly and helpful.
2025-09-01
Alessio and Fillipo were super helpful and outstanding to work with
2025-09-01
Thank you for a wonderful stay. We enjoyed our time in Palermo!
2025-09-01
I would like to congratulate you on concierge service - Filippo Gambino was very professional- I was travelling alone & had emailed him in advance of my arrival about suggestions for tours & he organised a programme of tours - when I arrived he met me warmly- arranged additional events , advised on a wide range of tours hooked me up with another solo traveller ,& when get your guide tour never turned up he arranged private tour with. No notice when he was not actually scheduled in work , he offered to arrange taxi when an evening event finished - & was an outstanding member of the team - he also offered to arrange any additional events for my tour from my Taormina base although I had pre arranged this - he was warm & friendly with all guests & made my whole holiday travelling for the first time solo very special. - Another cooking event was cancelled & he scheduled an alternative trip for me advising on a range of tours at varying prices & what each tour offered & what he felt was most suited to my situation . He is a credit to the hotel and went above & beyond to make my holiday special - a true professional .
2025-08-31
The men in the reception was wonderful, always wishing us a good day, and a good night. A special, wonderful thanks to our sweet breakfast waiter. Tall, lovely high cheekbones and great hair. So nice, quiet, and just lovely guy. He really made our breakfast. He didn’t say much but really made an impression.
2025-08-30
I could not have been happier with the staff and I want to Mention a special shout out to the concierge Filipo, for suggesting such wonderful sites and activities. He is a now a friend !
2025-08-30
Philip was fantastic with his restaurants and tour guides.
2025-08-29
Beautiful hotel with very friendly and helpful staff. We loved the soaps and creams on the room too! The rooftop bar was beautiful.
2025-08-29
We had a wonderful stay for our 50th birthdays. Ther hotel was perfect for our needs. The rooms were spacious and immaculately clean. Reception staff were helpful and friendly as were the staff in the restaurant and bar. Special thanks to Philippe who made our stay extra special. We would definitely return. Kind Regards
2025-08-27
Hotel e personale da 10.
2025-08-27
Me gustaría felicitar a la propiedad por su buen gusto a la hora de decorar las instalaciones
2025-08-27
Thanks for getting us into the rooms before check in and to Fillipo for setting up the tour!
2025-08-26
I was so impressed with the whole team, who were so professional, courteous and welcoming!. They provided an excellent guest experience. Joshua in particular, was very helpful answering emails before I arrived and making a wonderful restaurant recommendation for dinner, during my stay. Everyone was very helpful when I needed directions I really enjoyed my stay and have booked again for myself and my family to stay May 29 - June 01, 2026!
2025-08-23
Great service and most of all this is located in a great location. The rooftop bar was nice & cocktails good.
2025-08-23
Filippo Gambino the concierge was especially helpful and friendly. He recommended additional activities to us and helped us to book them. He offered to help us plan our return trip. He made us feel so welcome like we were family.
2025-08-22
Thank you to Alessio from the rooftop who took good care of me with a perfect French ❤️
2025-08-22
Comme à chaque visite, le personnel fut aux petits soins pour nous ! Accueil fort sympathique, à notre écoute. D'excellents conseils de la part de Filippo Gambino. Nous remercions également le manager du roof top et son équipe, grâce à qui nous avons passé une très belle soirée.
2025-08-21
Thank you for the quality of service.
2025-08-20
Bonne continuation
2025-08-20
Súper amables, siempre sonrientes! A disposición todo el tiempo 👍🏻todo el personal excelente! El personal del Roof (Alessio) y todos 👍🏻, el personal y servicio de la colazione 👏🏻👏🏻👏🏻! Tutto 10 puntos!!!! ALTAMENTE RECOMENDABLE 🙌🏻💖di🇦🇷GRAZIE MILLE💝💘 Palermo ITALIA 🇮🇹 ❤️
2025-08-20
Thank you again for such a memorable and enjoyable time in Palermo. So helpful the staff and very friendly. Would go back anytime
2025-08-18
Very kind and professional and friendly.
2025-08-18
Very kind staff from bottum to rooftop
2025-08-17
Thanks to everyone. Staff were really helpful and attentive. Would stay here again.
2025-08-16
A las personas del mostrador que fueron muy gentiles
2025-08-13
For all the work in the reception are wonderful,keep be like this nice and welcoming. And the best cleaners in the world. Thanks a lot.
2025-08-12
Le personnel du petit déjeuner est très professionnel et attentif aux clients. Le service de Chambre est impeccable. Le personnel à la réception est toujours attentif et disponible pour les clients Nous remercions donc tout le personnel qui nous a permis de passer des vacances très agréables.
2025-08-12
Un ringraziamento a tutti per il soggiorno.
2025-08-10
Thank you for your service
2025-08-10
Concierge very helpful. Thank you
2025-08-09
Food was excellent breakfast was very good all service staff very good
2025-08-09
I cannot adequately express my appreciation for the way in which the persons (Joshua), went out of their way to offer their concerns over my light headed reaction to the heat on the first day but more importantly, how everyone from the front desk to the cleaning lady asked how I was feeling after my accident. The Hotelteama simply made me feel that I was right at home in Sicily. My own son remarked how happy I seemed after my accident and I indicated it was because of the kind and gracious response from everyone. My love and appreciation for the Hotelteama will always be the high point of my visit to Paloma Sicily. I am doing fine and will have the stitches removed soon.
2025-08-09
Thanks guys to everyone, reception team, restaurant and breakfast team, cleaning team . Keep it as it is, well done!
2025-08-09
Very helpful staff throughout the hotel- reception, room service, cleaning, breakfast. Thank you.
2025-08-07
The staff was very knowledgeable and very helpful with any inquiries.
2025-08-07
A wonderful hotel in a perfect location to explore the city. It was close to all. Great roof bar for views and all the staff were professional and very friendly and spoke english.
2025-08-06
Extrema amabilidad y entrega
2025-08-06
Very, very accommodating knowledgeable couldn’t be better
2025-08-02
compliment à tout le personnel très aimable
2025-08-02
Loved our stay due to a very helpful and friendly staff.
2025-08-01
Very good
2025-08-01
Outstanding service, nice and clean rooms, highly recommended! Will definitely return.
2025-08-01
All of the staff, from reception to roof top terrace, were extremely friendly, helpful and efficient. We very much enjoyed our stay. Thank you!
2025-08-01
An absolute pleasure dealing with the front desk and Conciere.
2025-07-30
Thank you for looking after us so efficiently and considerately. It was much appreciated 😊
2025-07-30
We really loved the hospitality and friendliness by every employee we met at the reception! They were very helpful and professional. We also apprecieated the rooms cleanliness. We will be back next year!
2025-07-29
Thanks to all your amazingly professional ,and helpful staff
2025-07-27
We appreciate that our room and hotel were accessible to our daughter and how warm and helpful all the staff are. Whenever we return to Palermo, we will stay at this hotel for sure. Thank you!
2025-07-26
They were vey helpful when I left my key in the room
2025-07-26
realmente muy agradecidas por la estadia en politeama, atencion excelente, el personal de recepcion correctisimo, muy amables y dispuestos. La habitacion impecable y el restaurante realmente hermoso. felicitaciones. Ah la ubicacion es perfecta!!!
2025-07-24
Thanks to the front desk for being very kind and answering our questions. Thanks to the cleaning services for keeping our room spotless.
2025-07-25
Grazie per la meravigliosa esperienza nel vostro splendido hotel.
2025-07-24
Thank you!
2025-07-24
La gente que trabaja en el hotel es 10 Puntos en calidad atención y cordialidad. En particular los que tuve contacto, recepción y excelente los camareros de la colación.
2025-07-22
Thanks al la a prossima
2025-07-21
Joshua was great at front desk, he communicated with me before arrival and was warm, friendly and informative upon our arrival. Great personal touch and made us feel very comfortable and welcome. Booked us a table at roof top bar, which was great.
2025-07-22
Room clean every day was fantastic and reception staff were also really welcoming and extremely helpful We didn’t undertake any trips via the concierge but Filippo was also fantastic with his advice etc.
2025-07-20
Merci pour ce bel accueil. Le verre de prosecco sur le rooftop était très appréciable.
2025-07-20
Front desk agents vert helpful and very nice. Great service during check -in and check-out.
2025-07-19
All the staff were very friendly & helpful.
2025-07-17
We thoroughly enjoyed our stay. Thank you for having us
2025-07-13
Thank you for a wonderful stay. Your concierge provided amazing restaurant recommendations and the host/manager of the rooftop bar was super nice and accommodating. Your breakfast staff was also really good, as was the housekeeping. Thank you.
2025-07-13
Wonderful!
2025-07-12
Filippo was extremely helpful and was able to answer our questions.
2025-07-11
Very professional and helpful staff
2025-07-11
Very comfortable , roomy and accommodating !
2025-07-10
Excellent restaurant sur le toit, service très efficace et équipe très courtoise!!!!!! Nos meilleurs repas siciliens!!!!
2025-07-10
Communication before my arrival was fantastic when I wanted to check things, and the hotel and staff were great, I couldn't fault anything at all. Our room was very clean and spacious and breakfast was delicious.
2025-07-10
Thanks for upgrading the hotel room for our honeymoon stay.
2025-07-09
Great service
2025-07-09
We had a great experience at your hotel. The staff, the room and the food was really great. We also took the parking service and it was really well organize. We had a great time in your hotel and Palermo!
2025-07-08
We did not stay at hotel. But front desk allowed a wifi connection so we could get directions as our esim did not activate as expected. We returned during the week to eat at rooftop. Restaurant was excellent, our favorite meal in Palermo. Thank you so much for your courtesy.
2025-07-07
The lady that cleaned our room all but one day was fantastic so friendly and accommodating and did a wonderful job
2025-07-07
A fantastic stay, our family was well looked after. Special thanks to Joshua at reception, his level of service was exceptional.
2025-07-06
The front desk staff was welcoming and helpful. Also the concierge was very friendly and also helpful.
2025-07-06
Very friendly and helpful reception team.
2025-07-06
Thank you much for everything. Filippo was amazing and so nice.
2025-07-05
Plauso a tutti gli operatori che lavorano in struttura :gentili, educati e molto professionali.
2025-07-04
Grazie per la Vostra cortesia e disponibilita’
2025-07-04
Front desk staff were exceptional.
2025-07-04
Vacanza bellissima, grazie!
2025-07-03
Merci pour la qualité de l'accueil et leur sympathie
2025-07-03
L'équipe de la réception très agréable
2025-07-03
The front desk staff was very accommodating and friendly, the rooms were very clean. Would stay here again!
2025-07-03
Filippo is the best
2025-07-01
Felipo was a wonderful concierge, great recommendations and very kind man.
2025-07-01
Although our stay was for only one night the hotel rates as one of the best in Italy. Great, helpful, friendly service, spacious, well decorated rooms and in a great area of Palerrmo!
2025-07-01
Reception staff were friendly , welcoming and proud of the hotel they should be commended.
2025-06-30
Thanks a lot. I’m very happy staying at the hotel.
2025-06-29
Great location and everyone was very friendly and helpful
2025-06-28
Philipo was very helpful and kind with scheduling excursions, dinner reservation and dining suggestions..
2025-06-27
alles sehr gut
2025-06-26
Joshua , Andrew and other reception staff excellent
2025-06-25
Alessio at the roof-top restaurant is great!
2025-06-24
grazie di cuore per aver reso confortevole e piacevole il ns soggiorno in ogni momento. E' stato meraviglioso poter soggiornare nella vs struttura e spero che torneremo presto.
2025-06-24
Thank you for having all of our rooms ready early in the day. We were fully expecting to have to wait longer for them to be ready.
2025-06-21
Thanks, loved the stay.
2025-06-21
Our best experience was with Filippo, who went out of his way to help us with ongoing bookings and tickets. He made our stay that much better.
2025-06-21
Thanks to all the staff that we met.
2025-06-20
Mi complimento per l'accoglienza che fa sentire l'ospite come a casa
2025-06-20
Thank you for your professionalism
2025-06-19
Reception & breakfast team were great! The morning coffee was perfect.
2025-06-18
Our stay at the hotel and the service in the restaurant were exemplary from start to end. Thank you so much. I wish it had been longer.
2025-06-18
Excelente la atención de recepción. La mejor de 10 hoteles que estuvimos en este viaje. Atentos, cordiales y eficiente. Muy bien el valet parking, el desayuno y el rooftop. Muchas gracias.
2025-06-18
Personnel très accueillant et sympathique. J'ai beaucoup aimé la décoration contemporaine des œuvres d'art.
2025-06-17
Thanks for organizing the great transfer to the airport. Was a very friendly driver,Alessandro and helpful with tips and how to navigate for our next journey.
2025-06-16
Great job by the front desk in assisting us when our name was incorrectly booked by our travel agency. The gentleman remained professional as our issue was sorted out.
2025-06-15
Filippo the Concierge is truly an asset! Wow - so helpful and kind. He made our stay! We really loved our room (703) and the hotels location was perfect. We will definitely recommend this hotel. We also ate at and visited the rooftop 3 times. It was lovely. It would be nice if we could charge purchases to our room. Great meal there!
2025-06-15
Everything was amazing thank you!
2025-06-14
Thank you for checking in early because we have a room ready
2025-06-14
Thank you for a perfect stay.
2025-06-13
Management was very helpful and friendly
2025-06-11
Grazie mille per l'ottima accoglienza, cortesia e disponibilità.
2025-06-11
The restaurant staff were very good
2025-06-11
The head waiter in the rooftop restaurant was very hospitable and welcoming whilst being very efficient. We rated it the best quality/price dining experience in Palermo (we also ate at CitySea) and liked it so much we spent two nights there. The food and wine was excellent and well priced. We loved the cocktails too. All with beauitiful views.
2025-06-10
Thank you for being so positive and helpful. Always a smile on someone’s face
2025-06-08
Very nice stay, staff very helpful & polite.
2025-06-07
Just a small note to thank all the staff for being so kind, pleasant, and helpful throughout my stay — and for keeping up with me while I was busy losing several of my hotel cards along the way! I truly appreciated your patience and warm service. Thanks again!
2025-06-07
Thank you very much for your hospitality, it was very lovely stay.
2025-06-06
The entire staff was extremely polite and knowledgeable. We loved the rooftop bar and all aspects of your hotel, including location.
2025-06-06
you were all very polite and helpful
2025-06-04
Hôtel très propre, personnel au top. Femmes de ménage très aimable ainsi que le personnel du petit déjeuner
2025-06-03
Thanks to all the staff.
2025-06-03
Thanks ! You made our short stay very special
2025-06-03
A todo el personal atento y cordial no es fácil tratar con personas Gracias
2025-06-03
Grazie mille
2025-06-01
Great staff and amazing having a squat rack in the gym.
2025-06-01
It was a truly lovely stay. We will be back ☺️
2025-06-01
Frühstückbuffet top, Zimmer schön u sauber
2025-06-01
Asia was extremely helpful at reception with our requests for information about local transport and sites.
2025-05-31
Thank you for the pleasent stay.
2025-05-31
Very good accommodation experience, spacious rooms, complete facilities, friendly staff, excellent location
2025-05-31
We had a very nice stay at Politeama hotel, thank you to all teams!
2025-05-30
All staff were very friendly and reception staff very helpful with booking taxis, tourist information etc our room was always spotless with a lovely member of staff looking after it (Room 501) and staff in rooftop bar were very welcoming and friendly
2025-05-30
We would like to sincerely thank reception, housekeeping, and breakfast staff for the exceptional service they all provided to us during our recent stay. They collectively made our holiday even more enjoyable. Thank you.
2025-05-30
Front desk staff have been very helpful.
2025-06-08
Ringrazio tutto lo staff dell'hotel Politeama per la professionalità e cortesia
2025-05-29
Fueron muy amables y el hotel esta muy bien ubicado.
2025-05-28
Front desk staff were very helpful with suggestions and information.
2025-05-28
Thank you our stay was wonderful 👍
2025-05-28
Siamo stati bene accolti al nostro arrivo nonostante l'ora...e tutte le nostre richieste sono state soddisfatte. Tutto il personale molto gentile e orientato al cliente. Buonissima la colazione e anche il ristorante.
2025-05-28
Lovely stay - thank you
2025-05-28
Excelente disposicion y atencion del personal. Muy conforme con las condiciones del hotel y el servicio recibido
2025-05-28
Ｙour hotel was perfect! Thank you !
2025-05-27
The rooftop is really very nice, good drinks and very good service and service!!
2025-05-26
Disponibilità,cordialità e cortesia
2025-05-25
Great location. The breakfast available was great. The restaurant was very nice. Our room was spacious and requests were met. We had a great stay!
2025-05-24
Well run hotel, enjoyed our stay.
2025-05-24
I booked your hotel after reading favourable reviews & was not disappointed. The hotel is in a great spot & easy to find. Our room was huge & the bed/pillows were very comfortable. A huge thank you to all the staff for our relaxing stay.
2025-05-23
Mi fate sentire a casa
2025-05-23
Very good experience. Glad Ciao Andiamo selected your hotel. Very welcoming staff. Breakfast and the staff were wonderful. I was comfortable staying with you.
2025-05-23
Gracie. Enjoyable stay.
2025-05-22
Service was outstanding in the restaurant.
2025-05-22
Vorrei ringraziare il personale al ricevimento per la cortesia e disponibilità dimostrata durante i miei soggiorni
2025-05-22
Grazie per averci accontentato con una bella camera al piano alto e complimenti per l'ottima pulizia delle camere e dei bagni
2025-05-21
Special thanks to Filippo your concierge for taking care of us from arrival to departure and for organising two good tours Also to Alessio in the roof top restaurant for taking care of us on two nights, providing us with excellent food and first class hospitality and attentive service - please thank them both !
2025-05-21
Agradeciendo al personal de recepción Nos ayudó con un objeto olvidado en otro hotel Habla muy bien español
2025-05-20
A parte l’inconveniente con il servizio Car valet parking (“sono cose che succedono, ma sarebbe meglio che non succedessero”) siamo molto soddisfatti del soggiorno. Volentieri, sceglieremo la Vs struttura in caso di ritorno nel capoluogo siciliano.
2025-05-19
The staff was very nice and attentive, and the room was kept very nice and clean
2025-05-19
Good experience, caring staff, convenient location, overall good service
2025-05-18
È sempre un piacere soggiornare da voi. Grazie!
2025-05-18
The lady and gentleman at the desk were very nice and helpful.
2025-05-17
We had a wonderful stay at your hotel. The room was perfect with all amenities we required. The staff were excellent and helped us with all aspects of our trip and were always friendly and willing to help. The staff at breakfast and cleaning staff were all very pleasant and welcoming. The rooms were very clean and quiet. The only recommendation would be to provide a full glass of Prosecco and not half a glass as this was a nice touch. Breakfast was fantastic with lots of choice. Overall great experience and would like to come back here when I’m over again in the summer.
2025-05-17
Sommes satisfaits de notre séjour dans votre établissement !
2025-05-15
professionalità, cortesia e attenzione. BRAVI
2025-05-14
I would like to thank you very much for your hospitality
2025-05-14
Outstanding hotel! Wonderful stay!
2025-05-14
Merci aux personnes de la réception pour l'accueil très chaleureux et l'aide apportée pour la logistique de mon voyage professionnel et pour découvrir la ville. De plus, le restaurant est fabuleux: non seulement le goût des plats est remarquable mais la présentation est très belle, du haut niveau.
2025-05-13
Your staff was very nice, very accomodating. Alessio, Alessia and restaurant staff were outstanding
2025-05-12
Complimenti!
2025-05-12
Buen servicio y buena atención.
2025-05-12
We had an incident where our room was given to another party and they walked in on us at 9pm at night. Seeing that the room was occupied they apologized and left. Your reception desk apologized and handled the mishap well. Mistakes happen, however we stressed this was not acceptable! We asked for and reception immediately approved complimentary breakfast. Thank you We booked a twin room and had a beautiful room at the front of the hotel. However, we had to sleep with ear plugs as it was noisy. We were returning for another night 2 days later and requested a different quiet room. Reception provided us with a different room not at the front of the hotel even though this was difficult for you as we were told all your twin rooms are at the front. We also received complimentary breakfast again. Once again excellent customer service, your reception handled it very well. Thank you Your breakfast buffet was outstanding! Best we had our entire trip and we stayed at 4 different hotels in Sicily. Thank you
2025-05-12
All of the staff at the front desk and restaurant have been so nice.
2025-05-12
Thanks, reception staff always attentive
2025-05-11
Потрясающий откль!
2025-05-10
Todo perfecto
2025-05-08
Enjoyed our room and the balcony views. Excellent housekeeping. The rooftop bar was extremely enjoyable especially the maitre d’hotel who was friendly and knowledgeable about wine.
2025-05-08
Alles perfekt , ich komme wieder
2025-05-08
So clean and very convenient. Staff was helpful for dinner suggestions and made reservations.
2025-05-08
We enjoyed our experience with this hotel
2025-05-07
Concierge was a good feature.
2025-05-07
The stay was very nice. The staff was polite and helpful.
2025-05-06
We were particularly pleased with the help that we received from Felippo Gambino, the concierge. He went above and beyond his duties to make sure that we saw what we wanted and enjoyed our stay in Palermo to the fullest.
2025-05-06
Room cleaning was very good
2025-05-06
Bravo, l’hôtel est vraiment top!
2025-05-06
Was happy with front desk staff
2025-05-05
Lovely stay. Although the above points we really liked out stay. For sure the dinner at the rooftop was very nice. Nice food and very friendly staff. Even when they made a wrong order it was all resolvend quickly.
2025-05-04
Accoglienza, servizio e gentilezza sono sempre una costante
2025-05-04
Just to say thank you because everything was fantastic
2025-05-04
Persone gentili e disponibili
2025-05-03
Your reception staff were friendly, kind and very professional
2025-05-02
On Monday, April 28 about 5pm, as I started to our room, I tripped on the lobby stairs, striking my forehead on the floor. Immediately, your young female front receptionist rushed to my aid with cotton and medical fluid to treat my wound! She was very concerned that I was okay and not seriously injured. She offered to find me medical care if I wanted. From then on, each time I passed the front desk, she asked about my wellbeing! I failed to get her name but she and all other members of your front lobby staff on that afternoon were right there to help me! You employ helpful, caring staff! My thanks to the young lady in particular and to your front desk staff! Please pass along my 'THANK YOU' to them all…particularly the young lady! R.W. Burkett
2025-05-01
Très bon accueil, amabilité et disponibilité
2025-05-01
Reception employees were very welcoming. Knowledgeable willing to make reservations and change reservations, had great suggestions for restaurants and attractions.
2025-05-02
Complimenti per tutto, giro per lavoro tutta Italia ma la cortesia e l’eccellenza che trovo all’hotel Politeama sono ineguagliabili. Sarete sempre la mia scelta
2025-04-30
Very good rooms
2025-04-29
Thank you for your excellent service and very clean rooms and facilities.
2025-04-29
Siamo stati meravigliosamente bene ritorneremo
2025-04-25
//
2025-04-24
Nice room and location. Very quiet and comfortable. Room clean and pillows comfortable. Thank you
2025-04-24
Sehr freundliches und hilfsbereites Personal am Empfang und beim Frühstücksservice
2025-04-23
Please have instant coffee and English tea bags in the room
2025-04-22
Ero cliente abituale fino al 2022. Sono tornata con tutta la famiglia per pasqua e sono rimasta felice come sempre della sistemazione, colazione eccellente. Una nota sopratutto per il personale: speciali nella gentilezza e disponibilità. Ormai è il nostro posto del cuore a palermo. complimenti
2025-04-21
Sehr freundliches und hilfsbereites Personal
2025-04-19
We had a lovely stay in Palermo and the hotel was excellent. Easy walking to the sights, very friendly and helpful staff. Excellent breakfast and a lovely roof top bar. Would definitely recommend. Thank you.
2025-04-19
We found Andrea at reception very helpful and accommodating. The concierge Fillippo was extraordinarily helpful and informative. He looked after all our needs and requests in a very friendly and helpful manner. His advice on excursions made our stay truly memorable. He was also very generous his time. His comprehension of the English language was very helpful. He is a great asset to your hotel. We would like to say a huge thank you to him and all your staff. We would have no problem recommending your hotel to our friends
2025-04-19
Friendly and efficient reception desk service. Extraordinary restaurant experience! In particular, Alessio could not have been kinder or more accommodating. We will certainly recommend dining at the restaurant to our many friends who travel internationally.
2025-04-18
Alles gut funktioniert
2025-04-16
Our checkout was handled perfectly - airport transfer was offered and booked, luggage stored and brought out right when the airport transfer was arriving - we did not have to take care of anything. Thank you very much!
2025-04-16
The front desk staff and the breakfast servers were both excellent and very friendly.
2025-04-16
Restaurant teuer, ein wenig zu einfache Gerichte für zu hohe Preise. Hotel sonst top.
2025-04-16
I cannot say enough how helpful the staff at reception was. They helped with making dinner reservations, helped with directions and were always friendly and courteous!!
2025-04-16
Uno dei migliori alberghi in cui sono stato come rapporto qualità prezzo
2025-04-16
All good
2025-04-15
We had a wonderful stay despite the fact that British Airways did not bring our bags, your staff made it easy to navigate the retrieval. Everyone was helpful with information, made all the necessary arrangements for us to enjoy our stay and not completely loose time with the baggage issues. A wonderful hotel, with great professional staff. Thank you
2025-04-15
Buongiorno! Gracie!
2025-04-15
A very enjoyable stay, all the staff were very nice, friendly and helpful from the moment we walked in - the Reception Team, The Concierge, The Room Service, Roof-Top Bar and Breakfast team. The room was nice and clean, well appointed and a good bathroom.
2025-04-15
The bartender and manager master D of the rooftop bar were outstanding and gracious. Made for an awesome trip.
2025-04-15
Impressed with the service at breakfast regarding my gluten free requirement. Reception were helpful organising parking and the concierge service provided was helpful.
2025-04-15
Thank you everyone was wonderful! We appreciated that your employees also spoke English.
2025-04-14
We loved staying at your hotel, and especially appreciated the help and hospitality of the concierge.
2025-04-13
Orazio was great at the breakfast. Very professional.
2025-04-12
Complimenti per la cortesia, pulizia e disponibi
2025-04-12
Ottima la pulizia nelle camere e ottimo il personale all’accoglienza
2025-04-12
A truly wonderful stay! Lovely hotel and super friendly staff!
2025-04-13
Thank you for a lovely stay.
2025-04-12
Sempre gentili e puntuali. L'hotel è il mio preferito a Palermo
2025-04-11
Very polite and helpfull staff made our stay memorable. Made us feel like we're home. Thank You !
2025-04-11
Tutto bello e gradevolissimo in specie il ristorante e la vista dalla camera
2025-04-11
Front desk helpful
2025-04-10
Buen servicio y buena ubicación!
2025-04-10
We greatly enjoyed our stay in your hotel and in the city.It was very smart hotel as as a calm place in the noisy energy of the city with a great location and view from our balcony.
2025-04-08
Really enjoyed my stay in your hotel - got a very nice room for 6 nights with a lovely balcony which was a great surprise.. Room 806 Cleanliness was really good.. Breakfast had a very nice and large verity and the staff was overall nice and friendly
2025-04-07
Thank you for the great conditions and wonderful experience!
2025-04-07
Tutto il personale in genere molto gentile e disponibile: uno su tutti, il concierge Filippo ovviamente, anche se personalmente non ho purtroppo avuto modo di conoscerlo.
2025-04-05
We thoroughly enjoyed our stay in your hotel. The hotel is superbly located, and your staff were professional, efficient, friendly and welcoming. Thank you for making our stay in Palermo so enjoyable.
2025-04-05
Very welcoming and professional
2025-04-05
All staff very friendly and helpful. Location is ideal for exploring historic centre of Palermo and most was within walking distance of the hotel. The rooftop restaurant had wonderful views across the city and towards the sea. The room was comfortable and the one we had with the balcony was fantastic.
2025-04-05
Ringrazio per tutte le informazioni precise che sono state fornite.
2025-04-04
We really had a wonderful stay. The hotel was nice in all dimensions: big, well-furnished room, everything worked. The location was an especially nice feature.
2025-04-03
Thank you so much for your Grande Simpatia e calore umano.
2025-04-01
Tutto bene. Grazie molte
2025-03-31
Alle Mitarbeiter waren sehr freundlich und hilfsbereit, am Empfang und beim Frühstück.
2025-03-31
Front desk staff we all amazing. I spoke with 3 different ones during my stay. They were all so nice.
2025-03-30
Very pleasant staff at the front desk and breakfast room.
2025-03-30
Reception very friendly
2025-03-26
Apart from the noise issue detailed in the other sections, the stay was excellent. The staff were also very nice.
2025-03-24
It was a great stayimg experience. All the staff works in reception were very interested for the customers. They followed all my request and gave significant experience. Many thanks
2025-03-24
Thank you so much for the accommodation. Great location, friendly staff, and excellent services.
2025-03-24
Thank you for all your help!
2025-03-22
Thank you for making my birthday special by working with my partner to surprise me with Prosecco and sweets
2025-03-21
Soggiorno perfetto, struttura accogliente pulita e centralissima! Personale impeccabile!
2025-03-19
Raffaele at the front desk was wonderful and so helpful. I was in Palermo for a unique situation. My mom was on vacay and fell and had to go to hospital/clinic and have surgery last Wednesday. I flew in on Sunday/Monday and the hotel was very accommodating with me not knowing when I would need to go back to California with my mom or when she would be allowed to fly home. They were just very nice and did not create any more stress for me at all in an otherwise stressful situation with my mom. So thank you for that and the area the hotel was in, was great and walkable to so many things! Can't wait to go back!!
2025-03-19
Vorrei presentare i miei ringraziamenti sia al personale della reception sia della governante ai piani.
2025-03-10
Ottima accoglienza e disponibilita'
2025-03-09
Grazie per la qualità e la professionalità.
2025-03-09
Ottima qualità professionale e umana, necessaria in un mondo di confusioni e improvvisazioni e quindi estremamente rara ed estremamente gradita
2025-03-05
Front desk was very helpful
2025-03-05
Tutto molto bene la riunione dynamicom
2025-03-04
Very nice and centrally located
2025-03-04
Very helpful and friendly. A big asset to the hotel
2025-03-03
grazie grazie grazie
2025-02-26
Tutto perfetto
2025-02-25
Complimenti e invito a non abbassare la guardia. buon lavoro
2025-02-22
We had an amazing stay at Hotel Politeama. The concierge staff was on point and met every need. The valet car service was extremely accommodating even with our very early check out time. The Rooftop bar was also excellent and Alessio took great care of us every time we stopped in. Thank you for making our first in Sicily so memorable!
2025-02-18
Grazie per l'accoglienza e tutte le puntuali istruzioni per i nostri tour in Città
2025-02-17
Thank you for your helpfulness and accommodations.
2025-02-13
Un grazie per la cortesia che tutto il personale della reception e della colazione mi riservano. Mi fanno sentire a casa e per chi viaggia molto e’ una bellissima sensazione
2025-02-10
Gentilezza e competenza assoluta. Grazie
2025-02-10
Great staff, very helpful and friendly.
2025-02-08
Sempre un piacevole soggiorno!
2025-02-07
Grazie per l'accoglienza e la precisione. Ottimo soggiorno! 😊
2025-02-05
Cameriere colazione
2025-02-03
Perfect stay !
2025-01-31
Gentilezza impeccabile
2025-01-29
Might want to add complimentary breakfast
2025-01-27
Thank you for changing the room when it was too warm!
2025-01-27
Molte grazie per la prenotazione e la conseguente accoglienza all'arrivo. Sceglierò sempre il Vostro Hotel per i prossimi viaggi a Palermo.
2025-01-25
Thanks for hosting me
2025-01-22
Personale molto cortese
Fabulous
Prenotazione e accoglienza
Le portate
Soddisfazione globale e informazioni generali sul ristorante
Aree comuni e servizi
Soddisfazione globale e informazioni generali sul soggiorno
Piazza Ruggero Settimo 15, Palermo 90139, PA
39 091 32 27 77
2026-01-05
Ho apprezzato la pulizia della camera e la colazione veramente ottima con varietà di prodotti e con personale attento e impeccabile.