2025-05-30
All staff were very friendly and reception staff very helpful with booking taxis, tourist information etc our room was always spotless with a lovely member of staff looking after it (Room 501) and staff in rooftop bar were very welcoming and friendly
2025-05-30
Front desk staff have been very helpful.
2025-05-28
Front desk staff were very helpful with suggestions and information.
2025-05-28
Ｙour hotel was perfect! Thank you !
2025-05-28
Lovely stay - thank you
2025-05-27
The rooftop is really very nice, good drinks and very good service and service!!
2025-05-26
Disponibilità,cordialità e cortesia
2025-05-25
Great location. The breakfast available was great. The restaurant was very nice. Our room was spacious and requests were met. We had a great stay!
2025-05-24
I booked your hotel after reading favourable reviews & was not disappointed. The hotel is in a great spot & easy to find. Our room was huge & the bed/pillows were very comfortable. A huge thank you to all the staff for our relaxing stay.
2025-05-23
Mi fate sentire a casa
2025-05-23
Very good experience. Glad Ciao Andiamo selected your hotel. Very welcoming staff. Breakfast and the staff were wonderful. I was comfortable staying with you.
2025-05-22
Vorrei ringraziare il personale al ricevimento per la cortesia e disponibilità dimostrata durante i miei soggiorni
2025-05-22
Service was outstanding in the restaurant.
2025-05-22
Grazie per averci accontentato con una bella camera al piano alto e complimenti per l'ottima pulizia delle camere e dei bagni
2025-05-21
Special thanks to Filippo your concierge for taking care of us from arrival to departure and for organising two good tours Also to Alessio in the roof top restaurant for taking care of us on two nights, providing us with excellent food and first class hospitality and attentive service - please thank them both !
2025-05-21
Agradeciendo al personal de recepción Nos ayudó con un objeto olvidado en otro hotel Habla muy bien español
2025-05-20
A parte l’inconveniente con il servizio Car valet parking (“sono cose che succedono, ma sarebbe meglio che non succedessero”) siamo molto soddisfatti del soggiorno. Volentieri, sceglieremo la Vs struttura in caso di ritorno nel capoluogo siciliano.
2025-05-19
Good experience, caring staff, convenient location, overall good service
2025-05-19
The staff was very nice and attentive, and the room was kept very nice and clean
2025-05-18
È sempre un piacere soggiornare da voi. Grazie!
2025-05-18
The lady and gentleman at the desk were very nice and helpful.
2025-05-17
Sommes satisfaits de notre séjour dans votre établissement !
2025-05-17
We had a wonderful stay at your hotel. The room was perfect with all amenities we required. The staff were excellent and helped us with all aspects of our trip and were always friendly and willing to help. The staff at breakfast and cleaning staff were all very pleasant and welcoming. The rooms were very clean and quiet. The only recommendation would be to provide a full glass of Prosecco and not half a glass as this was a nice touch. Breakfast was fantastic with lots of choice. Overall great experience and would like to come back here when I’m over again in the summer.
2025-05-15
professionalità, cortesia e attenzione. BRAVI
2025-05-14
Outstanding hotel! Wonderful stay!
2025-05-14
I would like to thank you very much for your hospitality
2025-05-14
Merci aux personnes de la réception pour l'accueil très chaleureux et l'aide apportée pour la logistique de mon voyage professionnel et pour découvrir la ville. De plus, le restaurant est fabuleux: non seulement le goût des plats est remarquable mais la présentation est très belle, du haut niveau.
2025-05-13
Your staff was very nice, very accomodating. Alessio, Alessia and restaurant staff were outstanding
2025-05-12
All of the staff at the front desk and restaurant have been so nice.
2025-05-12
Buen servicio y buena atención.
2025-05-12
Complimenti!
2025-05-12
We had an incident where our room was given to another party and they walked in on us at 9pm at night. Seeing that the room was occupied they apologized and left. Your reception desk apologized and handled the mishap well. Mistakes happen, however we stressed this was not acceptable! We asked for and reception immediately approved complimentary breakfast. Thank you We booked a twin room and had a beautiful room at the front of the hotel. However, we had to sleep with ear plugs as it was noisy. We were returning for another night 2 days later and requested a different quiet room. Reception provided us with a different room not at the front of the hotel even though this was difficult for you as we were told all your twin rooms are at the front. We also received complimentary breakfast again. Once again excellent customer service, your reception handled it very well. Thank you Your breakfast buffet was outstanding! Best we had our entire trip and we stayed at 4 different hotels in Sicily. Thank you
2025-05-12
Thanks, reception staff always attentive
2025-05-11
Потрясающий откль!
2025-05-10
Todo perfecto
2025-05-08
So clean and very convenient. Staff was helpful for dinner suggestions and made reservations.
2025-05-08
Alles perfekt , ich komme wieder
2025-05-08
Enjoyed our room and the balcony views. Excellent housekeeping. The rooftop bar was extremely enjoyable especially the maitre d’hotel who was friendly and knowledgeable about wine.
2025-05-08
We enjoyed our experience with this hotel
2025-05-07
Concierge was a good feature.
2025-05-07
The stay was very nice. The staff was polite and helpful.
2025-05-06
Was happy with front desk staff
2025-05-06
Room cleaning was very good
2025-05-06
Bravo, l’hôtel est vraiment top!
2025-05-06
We were particularly pleased with the help that we received from Felippo Gambino, the concierge. He went above and beyond his duties to make sure that we saw what we wanted and enjoyed our stay in Palermo to the fullest.
2025-05-05
Lovely stay. Although the above points we really liked out stay. For sure the dinner at the rooftop was very nice. Nice food and very friendly staff. Even when they made a wrong order it was all resolvend quickly.
2025-05-04
Just to say thank you because everything was fantastic
2025-05-04
Persone gentili e disponibili
2025-05-04
Accoglienza, servizio e gentilezza sono sempre una costante
2025-05-03
Your reception staff were friendly, kind and very professional
2025-05-02
On Monday, April 28 about 5pm, as I started to our room, I tripped on the lobby stairs, striking my forehead on the floor. Immediately, your young female front receptionist rushed to my aid with cotton and medical fluid to treat my wound! She was very concerned that I was okay and not seriously injured. She offered to find me medical care if I wanted. From then on, each time I passed the front desk, she asked about my wellbeing! I failed to get her name but she and all other members of your front lobby staff on that afternoon were right there to help me! You employ helpful, caring staff! My thanks to the young lady in particular and to your front desk staff! Please pass along my 'THANK YOU' to them all…particularly the young lady! R.W. Burkett
2025-05-02
Complimenti per tutto, giro per lavoro tutta Italia ma la cortesia e l’eccellenza che trovo all’hotel Politeama sono ineguagliabili. Sarete sempre la mia scelta
2025-05-01
Très bon accueil, amabilité et disponibilité
2025-05-01
Reception employees were very welcoming. Knowledgeable willing to make reservations and change reservations, had great suggestions for restaurants and attractions.
2025-04-30
Very good rooms
2025-04-29
Thank you for your excellent service and very clean rooms and facilities.
2025-04-29
Siamo stati meravigliosamente bene ritorneremo
2025-04-25
//
2025-04-24
Nice room and location. Very quiet and comfortable. Room clean and pillows comfortable. Thank you
2025-04-24
Sehr freundliches und hilfsbereites Personal am Empfang und beim Frühstücksservice
2025-04-23
Please have instant coffee and English tea bags in the room
2025-04-22
Ero cliente abituale fino al 2022. Sono tornata con tutta la famiglia per pasqua e sono rimasta felice come sempre della sistemazione, colazione eccellente. Una nota sopratutto per il personale: speciali nella gentilezza e disponibilità. Ormai è il nostro posto del cuore a palermo. complimenti
2025-04-21
Sehr freundliches und hilfsbereites Personal
2025-04-19
We found Andrea at reception very helpful and accommodating. The concierge Fillippo was extraordinarily helpful and informative. He looked after all our needs and requests in a very friendly and helpful manner. His advice on excursions made our stay truly memorable. He was also very generous his time. His comprehension of the English language was very helpful. He is a great asset to your hotel. We would like to say a huge thank you to him and all your staff. We would have no problem recommending your hotel to our friends
2025-04-19
Friendly and efficient reception desk service. Extraordinary restaurant experience! In particular, Alessio could not have been kinder or more accommodating. We will certainly recommend dining at the restaurant to our many friends who travel internationally.
2025-04-19
We had a lovely stay in Palermo and the hotel was excellent. Easy walking to the sights, very friendly and helpful staff. Excellent breakfast and a lovely roof top bar. Would definitely recommend. Thank you.
2025-04-18
Alles gut funktioniert
2025-04-16
I cannot say enough how helpful the staff at reception was. They helped with making dinner reservations, helped with directions and were always friendly and courteous!!
2025-04-16
The front desk staff and the breakfast servers were both excellent and very friendly.
2025-04-16
Restaurant teuer, ein wenig zu einfache Gerichte für zu hohe Preise. Hotel sonst top.
2025-04-16
Our checkout was handled perfectly - airport transfer was offered and booked, luggage stored and brought out right when the airport transfer was arriving - we did not have to take care of anything. Thank you very much!
2025-04-16
Uno dei migliori alberghi in cui sono stato come rapporto qualità prezzo
2025-04-16
All good
2025-04-15
A very enjoyable stay, all the staff were very nice, friendly and helpful from the moment we walked in - the Reception Team, The Concierge, The Room Service, Roof-Top Bar and Breakfast team. The room was nice and clean, well appointed and a good bathroom.
2025-04-15
We had a wonderful stay despite the fact that British Airways did not bring our bags, your staff made it easy to navigate the retrieval. Everyone was helpful with information, made all the necessary arrangements for us to enjoy our stay and not completely loose time with the baggage issues. A wonderful hotel, with great professional staff. Thank you
2025-04-15
Buongiorno! Gracie!
2025-04-15
Impressed with the service at breakfast regarding my gluten free requirement. Reception were helpful organising parking and the concierge service provided was helpful.
2025-04-15
Thank you everyone was wonderful! We appreciated that your employees also spoke English.
2025-04-15
The bartender and manager master D of the rooftop bar were outstanding and gracious. Made for an awesome trip.
2025-04-14
We loved staying at your hotel, and especially appreciated the help and hospitality of the concierge.
2025-04-13
Orazio was great at the breakfast. Very professional.
2025-04-12
Sempre gentili e puntuali. L'hotel è il mio preferito a Palermo
2025-04-12
A truly wonderful stay! Lovely hotel and super friendly staff!
2025-04-12
Complimenti per la cortesia, pulizia e disponibi
2025-04-13
Thank you for a lovely stay.
2025-04-12
Ottima la pulizia nelle camere e ottimo il personale all’accoglienza
2025-04-11
Tutto bello e gradevolissimo in specie il ristorante e la vista dalla camera
2025-04-11
Very polite and helpfull staff made our stay memorable. Made us feel like we're home. Thank You !
2025-04-11
Front desk helpful
2025-04-10
We greatly enjoyed our stay in your hotel and in the city.It was very smart hotel as as a calm place in the noisy energy of the city with a great location and view from our balcony.
2025-04-10
Buen servicio y buena ubicación!
2025-04-08
Really enjoyed my stay in your hotel - got a very nice room for 6 nights with a lovely balcony which was a great surprise.. Room 806 Cleanliness was really good.. Breakfast had a very nice and large verity and the staff was overall nice and friendly
2025-04-07
Tutto il personale in genere molto gentile e disponibile: uno su tutti, il concierge Filippo ovviamente, anche se personalmente non ho purtroppo avuto modo di conoscerlo.
2025-04-07
Thank you for the great conditions and wonderful experience!
2025-04-05
Very welcoming and professional
2025-04-05
All staff very friendly and helpful. Location is ideal for exploring historic centre of Palermo and most was within walking distance of the hotel. The rooftop restaurant had wonderful views across the city and towards the sea. The room was comfortable and the one we had with the balcony was fantastic.
2025-04-05
Ringrazio per tutte le informazioni precise che sono state fornite.
2025-04-05
We thoroughly enjoyed our stay in your hotel. The hotel is superbly located, and your staff were professional, efficient, friendly and welcoming. Thank you for making our stay in Palermo so enjoyable.
2025-04-04
We really had a wonderful stay. The hotel was nice in all dimensions: big, well-furnished room, everything worked. The location was an especially nice feature.
2025-04-03
Thank you so much for your Grande Simpatia e calore umano.
2025-04-01
Tutto bene. Grazie molte
2025-03-31
Front desk staff we all amazing. I spoke with 3 different ones during my stay. They were all so nice.
2025-03-31
Alle Mitarbeiter waren sehr freundlich und hilfsbereit, am Empfang und beim Frühstück.
2025-03-30
Reception very friendly
2025-03-30
Very pleasant staff at the front desk and breakfast room.
2025-03-26
Apart from the noise issue detailed in the other sections, the stay was excellent. The staff were also very nice.
2025-03-24
Thank you so much for the accommodation. Great location, friendly staff, and excellent services.
2025-03-24
It was a great stayimg experience. All the staff works in reception were very interested for the customers. They followed all my request and gave significant experience. Many thanks
2025-03-24
Thank you for all your help!
2025-03-22
Thank you for making my birthday special by working with my partner to surprise me with Prosecco and sweets
2025-03-21
Soggiorno perfetto, struttura accogliente pulita e centralissima! Personale impeccabile!
2025-03-19
Raffaele at the front desk was wonderful and so helpful. I was in Palermo for a unique situation. My mom was on vacay and fell and had to go to hospital/clinic and have surgery last Wednesday. I flew in on Sunday/Monday and the hotel was very accommodating with me not knowing when I would need to go back to California with my mom or when she would be allowed to fly home. They were just very nice and did not create any more stress for me at all in an otherwise stressful situation with my mom. So thank you for that and the area the hotel was in, was great and walkable to so many things! Can't wait to go back!!
2025-03-19
Vorrei presentare i miei ringraziamenti sia al personale della reception sia della governante ai piani.
2025-03-10
Ottima accoglienza e disponibilita'
2025-03-09
Grazie per la qualità e la professionalità.
2025-03-09
Ottima qualità professionale e umana, necessaria in un mondo di confusioni e improvvisazioni e quindi estremamente rara ed estremamente gradita
2025-03-05
Front desk was very helpful
2025-03-05
Tutto molto bene la riunione dynamicom
2025-03-04
Very nice and centrally located
2025-03-04
Very helpful and friendly. A big asset to the hotel
2025-03-03
grazie grazie grazie
2025-02-26
Tutto perfetto
2025-02-25
Complimenti e invito a non abbassare la guardia. buon lavoro
2025-02-22
We had an amazing stay at Hotel Politeama. The concierge staff was on point and met every need. The valet car service was extremely accommodating even with our very early check out time. The Rooftop bar was also excellent and Alessio took great care of us every time we stopped in. Thank you for making our first in Sicily so memorable!
2025-02-18
Grazie per l'accoglienza e tutte le puntuali istruzioni per i nostri tour in Città
2025-02-17
Thank you for your helpfulness and accommodations.
2025-02-13
Un grazie per la cortesia che tutto il personale della reception e della colazione mi riservano. Mi fanno sentire a casa e per chi viaggia molto e’ una bellissima sensazione
2025-02-10
Great staff, very helpful and friendly.
2025-02-10
Gentilezza e competenza assoluta. Grazie
2025-02-08
Sempre un piacevole soggiorno!
2025-02-07
Grazie per l'accoglienza e la precisione. Ottimo soggiorno! 😊
2025-02-05
Cameriere colazione
2025-02-03
Perfect stay !
2025-01-31
Gentilezza impeccabile
2025-01-29
Might want to add complimentary breakfast
2025-01-27
Molte grazie per la prenotazione e la conseguente accoglienza all'arrivo. Sceglierò sempre il Vostro Hotel per i prossimi viaggi a Palermo.
2025-01-27
Thank you for changing the room when it was too warm!
2025-01-25
Thanks for hosting me
2025-01-22
Personale molto cortese
2025-01-21
Complimenti per la professionalità
2025-01-10
Complimenti
2025-01-08
Il personale in generale sia al piano della camera, che al breakfast che alla reception era molto gentile e collaborativo. D’altra parte ho trovato tutti i palermitani sorridenti e gentili, educati e spontanei in maniera garbata.
2025-01-07
The hotel was very well run, clean and organized. We very much enjoyed our first stay in Palermo.
2025-01-06
Staff was very kind and we haven't any problems.
2025-01-06
Colazione speciale: ottima qualita, presentazione e prodotti del territorio
2025-01-06
Siamo stati veramente bene e il servizio complessivo ricevuto è stato eccellente. La cordialità di tutti ha contribuito molto.
2025-01-06
floor in the room is very nice
2025-01-05
Tutti molto gentili e disponibili. Grazie!
2025-01-05
Sono stata molto bene
2025-01-05
OVERALL, OUR STAY WAS VERY PLESANT. THE MANAGEMENT WAS VERY CORDIAL AND ACCOMMODATING; THE HOUSEKEEPING WAS EXCELLENT. IHAVE JUST A FEW SMALL BUT IM[PORTANT OBSERVATIONS.
2025-01-01
Thank you for excellent service
2025-01-01
Great staff, very helpful. Rooms could be warmer - add a carpet or some more wall art. Felt a bit bare and unwelcoming. Otherwise amazing location we had a blast.
2024-12-31
Great stay all around. Clean, comfortable room. Friendly staff from Front desk, housekeeping, breakfast, rooftop.
2024-12-31
Thank you all for an excellent stay!
2024-12-30
very kind - the room was very clean
2024-12-29
Great stay. Thank you for everything.
2024-12-28
Merci pour l'accueil qui nous a été réservé.
2024-12-24
Bellissima struttura, ottimo servizio, personale accogliente
2024-12-18
Salve. Grazie mille. Siamo stracontenti con il nostro soggiorno da voi. Anche il parcheggio valet, era molto pratico. Siamo una famiglia Italo-Norvegese con base qui in Sicilia. Nostra figlia ed il suo marito abitano vicino al albergo ed dentro Politeama con i loro bimbi. Lavorano ambi con teatro & cinema in Italia ed al estero. Hanno spesso ospiti dalla Norvegia ed altri paesi. Gente professionista. Noi abbiamo casa a Collesano ed veniamo spesso a Palermo per trovarla famiglia . Io sono proddottore ed realizzatore di cinema da molti anni, ed lavoro anche parecchio dentro il settore del turismo del Nord : il mio sito: www.eMotionGroup.it . Sarebbe interessante se fosse possibile negoziare un buen prezzo per altre visite nell anno che viene essendo Hotel Politeama il nostro albergo preferito a Palermo. Vorrei volentieri raccomandare altri colleghi miei pernattorare da voi. Il ristorante da provare la prossima volta. A presto. Grazie ancora Saluti da Erik Gustavson : erik@emotion.no whats app : +4790128082
2024-12-18
Soggiorno perfetto, complimenti per la professionalità e l’efficienza
2024-12-17
Gentili tutti alla reception e molto professionali. Efficiente e rapido il servizio a colazione. Complimenti soprattutto all'arrivo per lasciare l'auto tutto espletato rapidamente.
2024-12-15
Complimenti per la disponibilità e l’estrema accoglienza
2024-12-14
Soggiorno eccellente
2024-12-13
Grazie, siamo stati molto bene
2024-12-10
Buonasera, Il nostro ritorno a Palermo, è stato reso ancora più piacevole dal soggiorno nella Vostra struttura. Ne abbiamo apprezzato la location impareggiabile,la professionalità dell'accoglienza e lo stile lineare ed elegante degli arredi. Torneremo sicuramente da Voi in occasione di una nostra prossima visita in una città tanto affascinante. I più cordiali saluti Elena & William Joffrain
2024-11-29
Tutto lo staff gentile ma la ragazza alla reception, Giulia, illuminava la hall col suo sorriso. Ci ha trattati con tanta gentilezza e riusciva sempre a metterci di buon umore.
2024-11-25
Thank you to the chambermaids for cleaning the bedroom very well every day and for friendliness of the reception staff.
2024-11-24
Very nice, we enjoyed our stay
2024-11-23
The front desk staff were friendly and always helpful - smiling and approachable The rooftop bar staff were great and had good recommendations Enjoyed our stay with you
2024-11-23
..
2024-11-21
Complimenti! Staff sempre accogliente e molto gentile.
2024-11-19
Absolutely excellent. Very kind and accommodating wonderful hotel
2024-11-19
it was a very nice stay. Staff very helpfull
2024-11-18
Personale alla reception favoloso e pronto a raccogliere i desiderata dei clienti e soddisfarli con gentilezza
2024-11-15
Cortesi e accoglienti. Premurosi nel mettermi a disposizione box colazione vista la partenza la mattina presto.
2024-11-11
Is it possible to make English speaking channels available not the TV - Eg BBC world news = we liked the room but somewhat austere - could have used with a bit more decor -eg art on the walls
2024-11-11
Thanks for the good service
2024-11-10
Si ringrazia per la cortesia e gentilezza.
2024-11-05
ottima esperienza, personale disponibile e gentile, servizi e colazione inappuntabili
2024-11-05
Great Hotel
2024-11-03
Lovely staff,nice room but a little bit cold in the lobby.
2024-11-01
Merci beaucoup
2024-11-01
Alles Hervorragend!
2024-10-31
Hay dos hombres de barba en la recepción. Felicidades! A pesar de un error de nuestra agencia de viajes, nos resolvieron la estadía. Seguro regresaremos.
2024-10-31
Breakfast staff and desk staff are outstanding. Housekeeping does an excellent job.
2024-10-30
The breakfast staff is wonderful. Very professional and courteous with excellent service.
2024-10-28
Everything was great, room was ready really early, check in was smooth.breakfast staff were very friendly.
2024-10-26
A very nice welcome at the front desk and excellent service for breakfast and room cleaners, well done. Coffee machine came at the end and ironing board and laundry service excellent.
2024-10-25
sehr ordentlich
2024-10-24
See above
2024-10-24
grazie
2024-10-24
Séjour très agréable, personnel sympathique et accueillant. Restaurant excellent dans un cadre magnifique. Nous recommanderons votre hôtel !
2024-10-24
Grazie per la disponibilità e la cortesia
2024-10-23
The breakfast staff in particular was excellent!
2024-10-23
Thank you to Julia and Alessandro at the front desk. The servers at the breakfast were exceptional as well.
2024-10-23
Thank you for your support and excellent assistance. Best, Guillermo Marrero
2024-10-22
Hello Team, Great job team, our stay was like ‘home from home’. Loved every minute of our stay with you all. Thanks. N & G 👍
2024-10-21
Julio at the bar & restaurant was fantastic. Julia at the front desk was also very helpful & professional. All of your staff were great.
2024-10-21
Julia at the front desk and Julio in the restaurant were both very helpful.
2024-10-20
The service and the staff were excellent and helpful.
2024-10-20
Thank you for the attention to detail, politeness and eagerness to assist us during our stay!
2024-10-20
Je remercie tout le staff de l'hôtel pour leur amabilité et gentillesse, l'accueil, le service chambre et petit déjeuner. Le geste d'ajouter une bouteille d'eau et une cafetière dans notre chambre a été vivement apprécié.
2024-10-20
It was the best place we stayed in Italy. It was very close to everything in town.
2024-10-20
Overall presentation was great
2024-10-19
Your management was very helpful and professional
2024-10-18
Andrea was very helpful with emails and answering all our questions before our trip. Giulia and Alessandro at the front desk were very friendly and welcoming. Everyone always provided a warm and welcoming smile when we returned to the hotel.
2024-10-18
We had a wonderful stay. Everyone was professional and friendly and welcoming. A special thank you to Andrea at the front desk who was so helpful in planning our stay and answering questions, and to Giulia, also at the front desk who was always there to answer questions and offer suggestions. A special thank you also to Sara, our housekeeper who was always smiling and accommodating of our every need.
2024-10-18
A very clean and modern hotel. We enjoyed our stay!
2024-10-17
The rooftop bar/restaurant staff are superb.
2024-10-17
L'accoglienza della reception da parte del direttore Carmelo e del suo staff è stata ottima. Sicuramente avrebbe raggiunto l'eccellenza se ci fosse stata anche la signora Gabriella, dimissionaria. Professionalmente ed empaticamente sentirò la sua mancanza. Aveva, con il suo sorriso, la capacità di farmi sentire a mio agio, quasi a casa. Per uno come me, solito a frequentare alberghi di alto profilo, la signora Gabriella rappresentava un punto di riferimento.
2024-10-16
Truly enjoyed the visit and the service.
2024-10-14
Many thanks to Roberta for arranging our driver for our trip to Mezzoiusso.
2024-10-13
Tivemos uma experiencia maravilhosa nos 3 dias que estivemos neste hotel. A gentileza dos profissionais com um alto padrao de atendimento foram fundamentais em nossa percepção geral da estadia. Imensa gratidão à equipe.
2024-10-13
Great service and lovely hotel. Thank you!
2024-10-13
A big thank you to the front office. Our flight was cancelled and they did everything to help and extend our stay.
2024-10-13
It was an excellent experience and the staff were exceptional, friendly and professional.
2024-10-12
Very pleasant stay
2024-10-11
Excelente estadía en el hotel. No tengo ninguna observación
2024-10-11
Die Mitarbeiter waren alle sehr nett und freundlich 😊
2024-10-11
Muy agradecidos por la atención amabilidad y buena disposición de todo el personal. Tuvimos una estadía muy agradable en el hotel.
2024-10-10
The front desk staff was always welcoming and helpful when we had questions or needs.
2024-10-10
The hotel is in a great location. Lots of great bars, restaurants and shopping in walking distance. The staff is helpful, friendly and professional. The hotel is clean, sleek and modern. The rooftop bar is fantastic! Breakfast buffet is excellent!!
2024-10-10
WAS VERY PLEASED WITH MANAGEMENT AND THE STAFF. EVERYTHING WAS FRESH AND ORGANIZED. THE ROOMS WERE BEAUTIFUL AND COMFORTABLE
2024-10-08
very friendly, helpful and informative regarding restaurant options etc.
2024-10-08
Staff for packing breakfast bag for early departure
2024-10-06
We had a very nice time at the Hotel. Roberto at the rooftop breakfasts was a highlight of our trip. Gabriella was terrific in advance planning over email and we also spoke to others via telephone before our arrival. Front desk crew was professional and courteous. We enjoyed one dinner at the rooftop and the staff was very helpful. We love the location of the hotel and we would definitely return.
2024-10-06
Apart from the food in the rooftop restaurant we had a wonderful stay. Thank you
2024-10-06
Grazie for a lovely stay at your hotel. The room was very comfortable, modern and spotless. The staff were very friendly, professional and courteous.
2024-10-06
Thank you for being so welcoming and helpful with transportation and any questions we had.
2024-10-06
Very nice hotel and centrally located.
2024-10-05
Wonderful. Gabriele at rooftop bar was excellent
2024-10-04
Thanks for the reception. So good and helpful once you arrived.
2024-10-03
Great staff! Very helpful
2024-10-02
Thank you to front desk people. They were very helpful guiding us and mapping places we wanted to go.
2024-10-02
Wonderful stay..thank you!
2024-09-29
Merci....
2024-09-28
The staff were so kind and helpful enjoyed our stay
2024-09-27
We really enjoyed staying in the hotel. Excellent location, fabulous view from our room , very attentive staff,great breakfast, lovely rooftop bar, with beautiful view and great food . It was a wonderful start to our holiday in Sicily
2024-09-27
Pedonale estremamente cortese e professionale.
2024-09-27
La camera era confortevole e pulita.
2024-09-27
Wie immer alles perfekt....
2024-09-27
Muy buena calidad de atención, el personal excelente
2024-09-27
Thank you for the wonderful stay at Hotel Politeama. Everything including the staff was wonderful.
2024-09-26
Your staff was very nice!
2024-09-26
Thank you to everyone!! What a wonderful hotel
2024-09-25
The front desk staff were always pleasant and fantastic to work with
2024-09-24
Very helpful front desk.
2024-09-23
Soggiorno piacevole ed all,altezza della reputazione della struttura
2024-09-22
Always helpful when assistance required
2024-09-21
Thank you for an amazing stay. The room was always clean and well cared for. Your maid service is outstanding. The front desk was polite and very accommodating. Thank you for a wonderful time.
2024-09-21
Of the 4 hotels we stayed in Hotel Politeama was the best. The location is perfect , we had a lovely view of the piazza, the rooms were very comfortable and clean. The rooftop bar was amazing. The breakfasts were outstanding. A highlight of our holiday in Sicily. Thankyou. Grazie mille.
2024-09-19
A comfortable hotel.
2024-09-19
L'accoglienza e la gentilezza del personale è encomiabile
2024-09-18
Our experience was wonderful and the staff really helpful. Breakfast staff were great!
2024-09-17
We had a pleasant 3 day stay at the hotel. The accomodation was satisfactory, yet a litlle more space in the room would have been welcome. Breakfast was complete and abundant. The diner we had the last night at the rooftop bar was delicious. We will certainly recommend your hotel to friends and relatives if they plan a passage or stay in Palermo.
2024-09-17
The roof top bar staff were wonderful!!…friendly and inviting…. One of the servers at breakfast buffet was very warm and friendly (wish I had gotten his name)..
2024-09-15
Thank you for your excellent customer service from each and every employee we encountered. Very helpful, professional and friendly.
2024-09-14
We had a wonderful experience during our stay. Staff is very cordial and friendly
2024-09-14
Thank you for the great service I thoroughly enjoyed my stay
2024-09-13
Ihre Mitarbeiter waren sehr freundlich und professionell
2024-09-11
Simply, a great stay!
2024-09-11
A really enjoyable stay at a good hot
2024-09-10
You made our stay absolutely wonderful. This hotel was more than I expected. It is literally perfection. Staff was amazing, restaurant was excellent location etc. perfect
2024-09-08
Grazie a Gabriella!
2024-09-08
Personale gentile e disponibile, camera pulita ed accogliente, di adeguate dimensioni con ottima vista.
2024-09-07
Excellent stay
2024-09-06
Thank you for great service and courtesy
2024-09-06
Schönes Hotel bequem sehr zufrieden
2024-09-05
The service provided in the hotel and in the rooftop bar was amazing.
2024-09-04
Top!
2024-09-04
Thank you. The staff was very friendly and polite always. Great service.
2024-09-02
Compliments to everyone from the reception to the breakfast staff and to the room cleaning group. Appreciated help with calls and reservations. Overall very professional.
2024-09-02
Rooftop lounge was excellent. Location of the hotel was excellent. Most front desk staff were great.
2024-09-01
Staff was wonderful at reception and the breakfast room. Very friendly and helpful.
2024-09-01
Thank you for hospitality.
2024-08-31
Thank you to the breakfast team for always making me feel welcomed. They packed me breakfast for my early morning flight which I really appreciated. Staff overall were very friendly. Would love to stay here again when I come back to Palermo.
2024-08-31
The bar tender is superb a real asset and v friendly Cleaners also v v good Reception staff also v good and helpful
2024-08-30
Un coup de chapeau à la réception: disponibilité, aimabilité et service (luggahe room, restaurant booking …) Et félicitations au personnel du restaurant pour son professionnalisme
2024-08-30
Nous avons passé un séjour vraiment très agréable dans votre établissement ! Nous venons généralement à Palermo chaque année, car nous allons faire de la plongée à Ustica, et votre établissement est idéalement placé par rapport au port et à l'arrêt de bus vers l'aéroport juste devant votre porte. C'est la première fois que nous séjournions à l'Hôtel Politeama, mais ce ne sera pas la dernière car nous avons été enchantés tant par l'accueil, que par les chambres et le restaurant panoramique. Un grand merci et très probablement à l'année prochaine !
2024-09-03
Personale alla Reception gentilissimo, servizio pulizia camera eccellente e personale gentile e disponibile. Complimenti
2024-08-26
The staff was very kind and helpful at all times, thank you
2024-08-26
Fantastico Hotel, personale gentile e competente
2024-08-25
Insgesamt alles sehr freundlich
2024-08-24
Very happy after day 1.
2024-08-24
Beautiful and wonderful location!
2024-08-19
Wonderful hotel, staff and service..
2024-08-19
A lovely stay, the hotel surpassed my expectations. Thank you for your kindness.
2024-08-18
Personale accogliente
2024-08-18
Molto gentili tutti.
2024-08-18
it was good experience
2024-08-17
Très bon accueil et personnel très avenant. Chambre très bien, très propre.
2024-08-15
Thanks to the poeplo there serve breakfast
2024-08-13
Grazie a tutti gli addetti alla reception, in primis Raffaele, per la loro cortesia e disponibilità a soddisfare ogni domanda e richiesta. I suggerimenti sui luoghi da visitare e dove mangiare sono stati superlativi. Due giorni stupendi!
2024-08-13
Thank you to all. We were happy with everything
2024-08-12
Go further ! Thanks for the good experience we had 🙏🏽
2024-08-12
Ringrazio in particolare il servizio in camera e l’accoglienza
2024-08-11
Gentili efficienti molto soddisfatti di questo soggiorno
2024-08-07
The breakfast is really good The furniture in the hotel is really lovely aand chosing very well. In the room but also in the hallway, reception
2024-08-06
Great experience. I will definitely recommend it to friends and family ..
2024-08-04
Great quality hotel. Pleasant staff. The rooftop bar and restaurant was fabulous.
2024-08-03
You guys were awesome! Thank you for having us! Management is very helpful and kind; we will be definitely recommending your hotel to others.
2024-08-03
The front desk was very helpful
2024-08-02
Gracias al equipo del lobby, son geniales.
2024-08-02
Ottimo hotel
2024-08-02
Great service, beautiful hotel
2024-07-31
Very helpful with any questions or assistance needed.
2024-07-31
thank you for being so accommodating for our whole family.
2024-07-27
Thank you! I really enjoyed my stay.
2024-07-26
Il personale è stato di una disponibilità incredibile
2024-07-26
Hotel meraviglioso, personale molto preparato,accogliente ed estremamente gentile.
2024-07-27
My family and I had a wonderful stay (five nights) at Hotel Politeama. The people at the desk were very helpful. We enjoyed the breakfasts. We had a lovely dinner one night at the restaurant.
2024-07-25
Thank you for promptly and kindly moving us to a new room when the room above started to leak water into our bathroom!
2024-07-25
Отель расположен очень удобно, в шаговой доступности от основных достопримечательностей города. Номера чистые, уютные и комфортные, оснащены всем необходимым для приятного отдыха. Сотрудники отеля очень внимательны и профессиональны, всегда готовы помочь с любыми вопросами. Wi-Fi работает стабильно и без нареканий. Если вы путешествуете на машине, команда отеля оперативно припаркует ее за 25 евро в день. В целом, наш отдых в этом отеле был замечательным!
2024-07-25
L'hotel offre un servizio incomparabile e sempre cordiale.
2024-07-24
c
2024-07-21
Our stay was excellent, we had no bad encounters with any of the staff, and everyone was very helpful.
2024-07-20
Grazie ,siete stati molto gentili e premurosi. Complimenti per la pulizia e l'ottima accoglienza.
2024-07-20
Bravi tutti
2024-07-20
It was a very pleasant experience. Thank you for your services.
2024-07-19
Our daughter was not well and you arranged a room after check out at no extra charge, we really want to let you know how much we appreciate that. Thank you again so so much
2024-07-19
Thank you a lovely stay and holding our luggage after check out as we had a late night flight 👏👏
2024-07-17
Thank you to the restaurant staff for breakfast who always greeted me with a smile in the morning, were polite and helpful and remembered my coffee request
2024-07-15
Thank you for the warm welcome and your kindness throughout our staying!
2024-07-14
Servers at breakfast were excellent and friendly. Also the breakfast itself was spectacular.
2024-07-14
The bar staff were lovely. Kind. Attentive. As we're the breakfast staff. Lovely individuals
2024-07-14
Front desk staff was excellent
2024-07-14
Good breakfast; Good service from everyone at hotel.
2024-07-14
Despite turning up on the incorrect day the staff were very helpful and managed to get us a room - many thanks
2024-07-13
Very Helpful reception Staff
2024-07-12
Excellent all round. Really lovely staff and whole experience could not have been better. Excellent recommendation in perfect location.
2024-07-11
Beautiful hotel. Lovely staff.
2024-07-11
Front desk and the concierge were helpful and pleasant
2024-07-10
Merci pour séjour exceptionnel en famille . Localisation de l hôtel impeccable, très bien décoré et petit déjeuner dans le sous sol très très bien aménagé…. Merci pour nous avoir trouvé un taxi avec un chauffeur ( hôtel vers CEFALU (club Med) qui a conduit de manière très agréable, calme, et … nous nous sentions en sécurité avec les enfants.
2024-07-09
All staff encountered were friendly, courteous and accommodating. Great location only wish a balcony room was available for my stay. Next time 😉
2024-07-09
The service and drinks at the rooftop bar were very good
2024-07-09
Buen hotel. Gracias
2024-07-09
Grazie Mille to your amazing front of house staff (so friendly and helpful with advice and recommendations), to your fabulous breakfast staff (smiley, welcoming and efficient), your wonderful room cleaners (always happy, saying good morning and keeping our room spotlessly clean and tidy), and your brilliant restaurant staff (friendly, professional, welcoming, plus such delicious drinks and food!) We can’t wait to come back. One thing if you have any say to the city tourist department, we find the horse carriages cruel and there should be much stricter rules for the horses well-being. Not working in the heat of the day, more water breaks, no standing in the direct sunlight. It’s such a horrible sight for tourists, the horses are clearly suffering.
2024-07-09
So helpful, had a great time.
2024-07-07
It was the best hotel for me and wife. My honey moon was blessed by your hotel. So appreciated you.
2024-07-07
we had a wonderful holiday the staff were all very helpful and friendly.
2024-07-07
Well done keep up the great wirk
2024-07-07
A fantastic stay, exceeded our expectations. A lovely comfortable hotel which was kept immaculately clean. The housekeeping in or room(202) was fantastic. Thanks Hotel Politeama, we will be back. Breakfast and the cappuccino was excellent as was the staff on front of house.
2024-07-06
Our stay at the Hotel Politeama was a pleasure. The staff were kind and helpful with directions and recommendations.
2024-07-04
We had a great say -thank you. Rooms always cleaned very well and efficiently. Locations was great. Breakfast was great -with great selection and great staff.
2024-07-04
We found all the staff helpful and friendly
2024-06-30
Un très bon accueil. Bravo au ménage !
2024-06-30
All good
2024-06-28
stayed twice at hotel and request for higher floor on second floor was accommodated
2024-06-27
Lovely hotel in great location.
2024-06-27
The top floor restaurant staff were excellent - we wouldn’t normally eat at a hotel restaurant but we went there for a drink and the staff were so friendly and attentive that we ate there twice
2024-06-26
Dear Reception Staff, you are very kind and efficiant. Same the waiters at breakfast. Thank you. Kind regards, Nevija Bozic
2024-06-26
The breakfast staff were excellent and made every effort to cater to our needs
2024-06-24
Excellent staff !
2024-06-24
Every was great and welcoming . Great hotel.
2024-06-24
the staff at the reception was very helpful and pleasant.
2024-06-24
The front desk was very helpful, also spoke and understood English. We requested a food walking tour and I really want to recommend the tour with Maria it turned into a food/history walking tour. The gentleman at the front desk set the tour up for us and it was awesome! It was a 3 hour tour and she stayed with us for 5 hours and seemed to be enjoying herself. Very knowledgeable!
2024-06-24
Thank you so much to the friendly staff and lovely lady who assisted us with information on things to do and see
2024-06-24
Sehr freundliche Mitarbeiter von der Rezeption bis zum Frühstück zu den Zimmern und in der rooftop bar! Wir fühlten uns sehr willkommen
2024-06-23
Roberta the consigner was great! She was excellent at her job and went the extra mile for us We truly appreciated all her help and knowledge
2024-06-23
Thanks for a great stay.
2024-06-21
Thank you
2024-06-21
Complimenti al Personale tutto per cortesia e professionalità. Un caro ringraziamento alle signore che si occupano del servizio al piano molto accurato ed attento
2024-06-20
Thanks for a very good welcome in the lobby late at the night on our arrival.
2024-06-19
in particolare corre l'obbligo di segnalare la grande professionalità e disponibilità dimostrata da Roberta, alla quale inviamo i nostri più sinceri e affettuosi saluti
2024-06-18
Excellent price point hotel.
2024-06-18
Thank you for the ecxelent management, and the reception staff.
2024-06-18
The hotel gives the value of the money. My stay in the hotel was pleasant with the reception staff, housekeeping, nice breakfast and the location of the hotel. Thank you
2024-06-17
Thankyou we had a wonderful stay with you :-)
2024-06-17
Staff was very accommodating and helpful with any needs we had.
2024-06-16
I am so glad to have been your guest. I loved my time with you.
2024-06-15
Estremamente cortesi, colazione superlativa
2024-06-14
La gentilezza e la professionalità sono veramente un di più rispetto ad altri Hotel
2024-06-13
Roberta was amazing and made our trip great. The staff was incredibly accommodating. The restaurant was beyond fabulous. Staff there exceptional as well!
2024-06-13
Very helpful staff. Front desk. Breakfast room. I used your gym and the ladies kept it clean. Excellent location. Good suggestions.
2024-06-11
We enjoyed the 2 nights we were there. Our room was large, clean and fresh. The bathroom was on the small side, so more hooks to hang things would be helpful. Front desk staff were friendly and efficient, as were the breakfast staff.
2024-06-09
Everyone there were fabulous!!
2024-06-09
Hello, I stayed at Hotel Politeama from May 13 - 20 and June 5 - 8, 2024. Both stays were wonderful - perfect location, lovely staff, very good breakfast and very comfortable room. Everyone was so kind, friendly and helpful - front desk staff, housekeepers, breakfast room staff. Also, please can you pass along a big thank you to Gabriella at the front desk for me? She really welcomed me to Politeama and Palermo and she was so helpful with recommending restaurants and things to do. I really enjoyed everything she suggested. She was so good to me. Thank you so much, Patricia
2024-06-08
Thanks for making our stay in Palermo a very happy and memorable one
2024-06-08
Reception staff were really helpful. We had an excellent restaurant recommendation from them.
2024-06-07
Thank you for outside dining recommendations and travel information
2024-06-06
Thank you for being so accommodating
2024-06-06
Courteous staff
2024-06-06
Your hotel exceeded my expectations with fine furnishings, fabrics and feng shui. I look forward to my return next week!
2024-06-05
Very clean and well presented hotel - we loved the artwork and general atmosphere, staff always helpful and friendly
2024-06-05
Room was beautifully clean every day.
2024-06-04
thank you for your service
2024-06-03
Perfect stay for one night, very central, clean and information for check in and the stay was very clear.
2024-06-02
Everybody on the staff was great
2024-06-01
I loved my stay
2024-06-01
Gratzi! Service was great. The room was okay. The bed was comfortable.
2024-06-01
A lovely well situated hotel with a great room, view and bathroom. The consierge was helpful and friendly.
2024-06-01
Fantastic stay and fantastic staff!!
Fabulous
Aree comuni e servizi
Le portate
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali sul soggiorno
Soddisfazione globale e informazioni generali sul ristorante
Piazza Ruggero Settimo 15, Palermo 90139, PA
39 091 32 27 77
2025-05-30
We would like to sincerely thank reception, housekeeping, and breakfast staff for the exceptional service they all provided to us during our recent stay. They collectively made our holiday even more enjoyable. Thank you.