2025-09-14
Everyone went out of their way to make things possible - an ion to ion your dress, changing a room at short notice, special requests during breakfest... the Wifi was very good and worked faultlessly during the entiire week, this was mich appreciated. We had one dinner in the restaurant and the atmosphere and the food were outstanding. A special shoutout to the gentlemen at the reception, both day and night, who with their kindness, expert knowledge of the city and helpfulness were the perfect embodiment of Hotel Politeama. If we ever come back to Palermo, we will definitely stay here again! PS: I can't really say anything about the room prices, because I did not pay for the room myself and do not knpw how much it was.
2025-09-14
Die Rooftopbar ist wirklich toll
2025-09-14
Thank you!
2025-09-14
Friendly staff, perfect location, amazing views from rooftop bar and restaurant, clean and spacious rooms, terrific breakfast… Grazie
2025-09-10
All staff were polite and friendly. Fillippo, the Concierge, was really helpful and arranged a great food market trip for us
2025-09-09
Helpful reception staff. Very clean spacious room with great terrace We appreciated the complementary drink in the lovely rooftop bar
2025-09-09
I want to thank the staff at front desk for storing our luggage when our flight back to the United States was delayed 6 hours. They kindly stored our luggage and allowed us to have breakfast.
2025-09-09
Thanks for a lovely stay at your hotel.
2025-09-08
Filippo, the concierge, was fantastic. He came to my aid when I was very stressed by changes to my flights. He managed to help me change my flights and then suggested a boat trip when I had extra time, arranged for a room to b made available for me to change before I left. He was just great.
2025-09-07
Rafael’s Memoli is a very responsible, respectful, polite, and overall accommodating to our needs, and you are lucky to have him in your employment
2025-09-07
The waiters in the breakfast restaurant were so helpful and so sweet. They deserve a big thank from us.
2025-09-06
My wife and I enjoyed our first stay at the Politeama. The breakfast selection was one of the best we have experienced. Also Front Desk staff were very helpful.
2025-09-05
Very friendly and attentive staff.
2025-09-05
Excelente atención de todo el personal y muy buena ubicación Nada para criticar
2025-09-03
Thanks to all staff. Expecially staff at reception and at waiters at breakfast.
2025-09-03
The night receptionist/doorman was AMAZING! He was the nicest, most helpful, knowledgeable, amd friendly staff member (at this hotel and at mamy others where I have stayed). He was delightful and aboslutely the best employee at the hotel. I cannot reval his name, but he was an older gentleman and worked the overnight shift at the hotel.
2025-09-03
Excelente atención del personal, las instalaciones impecables, la comida excepcional, muchas gracias por hacer de esta la mejor experiencia
2025-09-02
Fillipo the concierge was very helpful
2025-09-02
Merci de m(avoir parfaitement expliqué les règles de stationnement à Palerme
2025-09-02
The hotel was lovely. My room and the common areas were clean and nicely decorated. The bathroom and bedding were pristine, and the bed very comfortable. I especially enjoyed the rooftop cocktail bar on the first night of our arrival. Breakfast was beautifully presented with much variety and excellent quality. The staff I encountered, whether in the cocktail bar, at breakfast, the reception desk or service staff, all were polite, courteous, friendly and helpful.
2025-09-02
Your hotel was perfect for our stopover in Palermo. Special thanks to your team at the front desk, rooftop bar and breakfast.
2025-09-01
Alessio and Fillipo were super helpful and outstanding to work with
2025-09-01
Thank you for a wonderful stay. We enjoyed our time in Palermo!
2025-09-01
I would like to congratulate you on concierge service - Filippo Gambino was very professional- I was travelling alone & had emailed him in advance of my arrival about suggestions for tours & he organised a programme of tours - when I arrived he met me warmly- arranged additional events , advised on a wide range of tours hooked me up with another solo traveller ,& when get your guide tour never turned up he arranged private tour with. No notice when he was not actually scheduled in work , he offered to arrange taxi when an evening event finished - & was an outstanding member of the team - he also offered to arrange any additional events for my tour from my Taormina base although I had pre arranged this - he was warm & friendly with all guests & made my whole holiday travelling for the first time solo very special. - Another cooking event was cancelled & he scheduled an alternative trip for me advising on a range of tours at varying prices & what each tour offered & what he felt was most suited to my situation . He is a credit to the hotel and went above & beyond to make my holiday special - a true professional .
2025-08-31
The men in the reception was wonderful, always wishing us a good day, and a good night. A special, wonderful thanks to our sweet breakfast waiter. Tall, lovely high cheekbones and great hair. So nice, quiet, and just lovely guy. He really made our breakfast. He didn’t say much but really made an impression.
2025-08-30
I could not have been happier with the staff and I want to Mention a special shout out to the concierge Filipo, for suggesting such wonderful sites and activities. He is a now a friend !
2025-08-30
Philip was fantastic with his restaurants and tour guides.
2025-08-29
Beautiful hotel with very friendly and helpful staff. We loved the soaps and creams on the room too! The rooftop bar was beautiful.
2025-08-29
We had a wonderful stay for our 50th birthdays. Ther hotel was perfect for our needs. The rooms were spacious and immaculately clean. Reception staff were helpful and friendly as were the staff in the restaurant and bar. Special thanks to Philippe who made our stay extra special. We would definitely return. Kind Regards
2025-08-27
Me gustaría felicitar a la propiedad por su buen gusto a la hora de decorar las instalaciones
2025-08-27
Hotel e personale da 10.
2025-08-27
Thanks for getting us into the rooms before check in and to Fillipo for setting up the tour!
2025-08-26
I was so impressed with the whole team, who were so professional, courteous and welcoming!. They provided an excellent guest experience. Joshua in particular, was very helpful answering emails before I arrived and making a wonderful restaurant recommendation for dinner, during my stay. Everyone was very helpful when I needed directions I really enjoyed my stay and have booked again for myself and my family to stay May 29 - June 01, 2026!
2025-08-23
Filippo Gambino the concierge was especially helpful and friendly. He recommended additional activities to us and helped us to book them. He offered to help us plan our return trip. He made us feel so welcome like we were family.
2025-08-23
Great service and most of all this is located in a great location. The rooftop bar was nice & cocktails good.
2025-08-22
Comme à chaque visite, le personnel fut aux petits soins pour nous ! Accueil fort sympathique, à notre écoute. D'excellents conseils de la part de Filippo Gambino. Nous remercions également le manager du roof top et son équipe, grâce à qui nous avons passé une très belle soirée.
2025-08-22
Thank you to Alessio from the rooftop who took good care of me with a perfect French ❤️
2025-08-21
Thank you for the quality of service.
2025-08-20
Bonne continuation
2025-08-20
Thank you again for such a memorable and enjoyable time in Palermo. So helpful the staff and very friendly. Would go back anytime
2025-08-20
Súper amables, siempre sonrientes! A disposición todo el tiempo 👍🏻todo el personal excelente! El personal del Roof (Alessio) y todos 👍🏻, el personal y servicio de la colazione 👏🏻👏🏻👏🏻! Tutto 10 puntos!!!! ALTAMENTE RECOMENDABLE 🙌🏻💖di🇦🇷GRAZIE MILLE💝💘 Palermo ITALIA 🇮🇹 ❤️
2025-08-18
Very kind staff from bottum to rooftop
2025-08-18
Very kind and professional and friendly.
2025-08-17
Thanks to everyone. Staff were really helpful and attentive. Would stay here again.
2025-08-16
A las personas del mostrador que fueron muy gentiles
2025-08-13
For all the work in the reception are wonderful,keep be like this nice and welcoming. And the best cleaners in the world. Thanks a lot.
2025-08-12
Un ringraziamento a tutti per il soggiorno.
2025-08-12
Le personnel du petit déjeuner est très professionnel et attentif aux clients. Le service de Chambre est impeccable. Le personnel à la réception est toujours attentif et disponible pour les clients Nous remercions donc tout le personnel qui nous a permis de passer des vacances très agréables.
2025-08-10
Thank you for your service
2025-08-10
Concierge very helpful. Thank you
2025-08-09
I cannot adequately express my appreciation for the way in which the persons (Joshua), went out of their way to offer their concerns over my light headed reaction to the heat on the first day but more importantly, how everyone from the front desk to the cleaning lady asked how I was feeling after my accident. The Hotelteama simply made me feel that I was right at home in Sicily. My own son remarked how happy I seemed after my accident and I indicated it was because of the kind and gracious response from everyone. My love and appreciation for the Hotelteama will always be the high point of my visit to Paloma Sicily. I am doing fine and will have the stitches removed soon.
2025-08-09
Food was excellent breakfast was very good all service staff very good
2025-08-09
Thanks guys to everyone, reception team, restaurant and breakfast team, cleaning team . Keep it as it is, well done!
2025-08-09
Very helpful staff throughout the hotel- reception, room service, cleaning, breakfast. Thank you.
2025-08-07
The staff was very knowledgeable and very helpful with any inquiries.
2025-08-07
A wonderful hotel in a perfect location to explore the city. It was close to all. Great roof bar for views and all the staff were professional and very friendly and spoke english.
2025-08-06
Very, very accommodating knowledgeable couldn’t be better
2025-08-06
Extrema amabilidad y entrega
2025-08-02
compliment à tout le personnel très aimable
2025-08-02
Loved our stay due to a very helpful and friendly staff.
2025-08-01
Very good
2025-08-01
All of the staff, from reception to roof top terrace, were extremely friendly, helpful and efficient. We very much enjoyed our stay. Thank you!
2025-08-01
An absolute pleasure dealing with the front desk and Conciere.
2025-08-01
Outstanding service, nice and clean rooms, highly recommended! Will definitely return.
2025-07-30
We really loved the hospitality and friendliness by every employee we met at the reception! They were very helpful and professional. We also apprecieated the rooms cleanliness. We will be back next year!
2025-07-30
Thank you for looking after us so efficiently and considerately. It was much appreciated 😊
2025-07-29
Thanks to all your amazingly professional ,and helpful staff
2025-07-27
We appreciate that our room and hotel were accessible to our daughter and how warm and helpful all the staff are. Whenever we return to Palermo, we will stay at this hotel for sure. Thank you!
2025-07-26
They were vey helpful when I left my key in the room
2025-07-26
realmente muy agradecidas por la estadia en politeama, atencion excelente, el personal de recepcion correctisimo, muy amables y dispuestos. La habitacion impecable y el restaurante realmente hermoso. felicitaciones. Ah la ubicacion es perfecta!!!
2025-07-24
Thanks to the front desk for being very kind and answering our questions. Thanks to the cleaning services for keeping our room spotless.
2025-07-24
La gente que trabaja en el hotel es 10 Puntos en calidad atención y cordialidad. En particular los que tuve contacto, recepción y excelente los camareros de la colación.
2025-07-25
Grazie per la meravigliosa esperienza nel vostro splendido hotel.
2025-07-24
Thank you!
2025-07-22
Thanks al la a prossima
2025-07-22
Room clean every day was fantastic and reception staff were also really welcoming and extremely helpful We didn’t undertake any trips via the concierge but Filippo was also fantastic with his advice etc.
2025-07-21
Joshua was great at front desk, he communicated with me before arrival and was warm, friendly and informative upon our arrival. Great personal touch and made us feel very comfortable and welcome. Booked us a table at roof top bar, which was great.
2025-07-20
Front desk agents vert helpful and very nice. Great service during check -in and check-out.
2025-07-20
Merci pour ce bel accueil. Le verre de prosecco sur le rooftop était très appréciable.
2025-07-19
All the staff were very friendly & helpful.
2025-07-17
We thoroughly enjoyed our stay. Thank you for having us
2025-07-13
Wonderful!
2025-07-13
Thank you for a wonderful stay. Your concierge provided amazing restaurant recommendations and the host/manager of the rooftop bar was super nice and accommodating. Your breakfast staff was also really good, as was the housekeeping. Thank you.
2025-07-12
Filippo was extremely helpful and was able to answer our questions.
2025-07-11
Very professional and helpful staff
2025-07-11
Very comfortable , roomy and accommodating !
2025-07-10
Excellent restaurant sur le toit, service très efficace et équipe très courtoise!!!!!! Nos meilleurs repas siciliens!!!!
2025-07-10
Communication before my arrival was fantastic when I wanted to check things, and the hotel and staff were great, I couldn't fault anything at all. Our room was very clean and spacious and breakfast was delicious.
2025-07-10
Thanks for upgrading the hotel room for our honeymoon stay.
2025-07-09
We had a great experience at your hotel. The staff, the room and the food was really great. We also took the parking service and it was really well organize. We had a great time in your hotel and Palermo!
2025-07-09
Great service
2025-07-08
We did not stay at hotel. But front desk allowed a wifi connection so we could get directions as our esim did not activate as expected. We returned during the week to eat at rooftop. Restaurant was excellent, our favorite meal in Palermo. Thank you so much for your courtesy.
2025-07-07
The lady that cleaned our room all but one day was fantastic so friendly and accommodating and did a wonderful job
2025-07-07
A fantastic stay, our family was well looked after. Special thanks to Joshua at reception, his level of service was exceptional.
2025-07-06
The front desk staff was welcoming and helpful. Also the concierge was very friendly and also helpful.
2025-07-06
Very friendly and helpful reception team.
2025-07-06
Thank you much for everything. Filippo was amazing and so nice.
2025-07-05
Plauso a tutti gli operatori che lavorano in struttura :gentili, educati e molto professionali.
2025-07-04
Front desk staff were exceptional.
2025-07-04
Vacanza bellissima, grazie!
2025-07-04
Grazie per la Vostra cortesia e disponibilita’
2025-07-03
Filippo is the best
2025-07-03
L'équipe de la réception très agréable
2025-07-03
The front desk staff was very accommodating and friendly, the rooms were very clean. Would stay here again!
2025-07-03
Merci pour la qualité de l'accueil et leur sympathie
2025-07-01
Felipo was a wonderful concierge, great recommendations and very kind man.
2025-07-01
Although our stay was for only one night the hotel rates as one of the best in Italy. Great, helpful, friendly service, spacious, well decorated rooms and in a great area of Palerrmo!
2025-07-01
Reception staff were friendly , welcoming and proud of the hotel they should be commended.
2025-06-30
Thanks a lot. I’m very happy staying at the hotel.
2025-06-29
Great location and everyone was very friendly and helpful
2025-06-28
Philipo was very helpful and kind with scheduling excursions, dinner reservation and dining suggestions..
2025-06-27
alles sehr gut
2025-06-26
Joshua , Andrew and other reception staff excellent
2025-06-25
Alessio at the roof-top restaurant is great!
2025-06-24
Thank you for having all of our rooms ready early in the day. We were fully expecting to have to wait longer for them to be ready.
2025-06-24
grazie di cuore per aver reso confortevole e piacevole il ns soggiorno in ogni momento. E' stato meraviglioso poter soggiornare nella vs struttura e spero che torneremo presto.
2025-06-21
Thanks to all the staff that we met.
2025-06-21
Thanks, loved the stay.
2025-06-21
Our best experience was with Filippo, who went out of his way to help us with ongoing bookings and tickets. He made our stay that much better.
2025-06-20
Mi complimento per l'accoglienza che fa sentire l'ospite come a casa
2025-06-20
Thank you for your professionalism
2025-06-19
Reception & breakfast team were great! The morning coffee was perfect.
2025-06-18
Personnel très accueillant et sympathique. J'ai beaucoup aimé la décoration contemporaine des œuvres d'art.
2025-06-18
Our stay at the hotel and the service in the restaurant were exemplary from start to end. Thank you so much. I wish it had been longer.
2025-06-18
Excelente la atención de recepción. La mejor de 10 hoteles que estuvimos en este viaje. Atentos, cordiales y eficiente. Muy bien el valet parking, el desayuno y el rooftop. Muchas gracias.
2025-06-17
Thanks for organizing the great transfer to the airport. Was a very friendly driver,Alessandro and helpful with tips and how to navigate for our next journey.
2025-06-16
Great job by the front desk in assisting us when our name was incorrectly booked by our travel agency. The gentleman remained professional as our issue was sorted out.
2025-06-15
Everything was amazing thank you!
2025-06-15
Filippo the Concierge is truly an asset! Wow - so helpful and kind. He made our stay! We really loved our room (703) and the hotels location was perfect. We will definitely recommend this hotel. We also ate at and visited the rooftop 3 times. It was lovely. It would be nice if we could charge purchases to our room. Great meal there!
2025-06-14
Thank you for checking in early because we have a room ready
2025-06-14
Thank you for a perfect stay.
2025-06-13
Management was very helpful and friendly
2025-06-11
The head waiter in the rooftop restaurant was very hospitable and welcoming whilst being very efficient. We rated it the best quality/price dining experience in Palermo (we also ate at CitySea) and liked it so much we spent two nights there. The food and wine was excellent and well priced. We loved the cocktails too. All with beauitiful views.
2025-06-11
The restaurant staff were very good
2025-06-11
Grazie mille per l'ottima accoglienza, cortesia e disponibilità.
2025-06-10
Thank you for being so positive and helpful. Always a smile on someone’s face
2025-06-08
Very nice stay, staff very helpful & polite.
2025-06-07
Thank you very much for your hospitality, it was very lovely stay.
2025-06-07
Just a small note to thank all the staff for being so kind, pleasant, and helpful throughout my stay — and for keeping up with me while I was busy losing several of my hotel cards along the way! I truly appreciated your patience and warm service. Thanks again!
2025-06-06
The entire staff was extremely polite and knowledgeable. We loved the rooftop bar and all aspects of your hotel, including location.
2025-06-06
you were all very polite and helpful
2025-06-04
Hôtel très propre, personnel au top. Femmes de ménage très aimable ainsi que le personnel du petit déjeuner
2025-06-03
Thanks to all the staff.
2025-06-03
A todo el personal atento y cordial no es fácil tratar con personas Gracias
2025-06-03
Thanks ! You made our short stay very special
2025-06-03
Grazie mille
2025-06-01
Great staff and amazing having a squat rack in the gym.
2025-06-01
Asia was extremely helpful at reception with our requests for information about local transport and sites.
2025-06-01
It was a truly lovely stay. We will be back ☺️
2025-06-01
Frühstückbuffet top, Zimmer schön u sauber
2025-05-31
We had a very nice stay at Politeama hotel, thank you to all teams!
2025-05-31
Very good accommodation experience, spacious rooms, complete facilities, friendly staff, excellent location
2025-05-31
Thank you for the pleasent stay.
2025-06-08
Ringrazio tutto lo staff dell'hotel Politeama per la professionalità e cortesia
2025-05-30
We would like to sincerely thank reception, housekeeping, and breakfast staff for the exceptional service they all provided to us during our recent stay. They collectively made our holiday even more enjoyable. Thank you.
2025-05-30
All staff were very friendly and reception staff very helpful with booking taxis, tourist information etc our room was always spotless with a lovely member of staff looking after it (Room 501) and staff in rooftop bar were very welcoming and friendly
2025-05-30
Front desk staff have been very helpful.
2025-05-29
Fueron muy amables y el hotel esta muy bien ubicado.
2025-05-28
Thank you our stay was wonderful 👍
2025-05-28
Ｙour hotel was perfect! Thank you !
2025-05-28
Excelente disposicion y atencion del personal. Muy conforme con las condiciones del hotel y el servicio recibido
2025-05-28
Front desk staff were very helpful with suggestions and information.
2025-05-28
Lovely stay - thank you
2025-05-28
Siamo stati bene accolti al nostro arrivo nonostante l'ora...e tutte le nostre richieste sono state soddisfatte. Tutto il personale molto gentile e orientato al cliente. Buonissima la colazione e anche il ristorante.
2025-05-27
The rooftop is really very nice, good drinks and very good service and service!!
2025-05-26
Disponibilità,cordialità e cortesia
2025-05-25
Great location. The breakfast available was great. The restaurant was very nice. Our room was spacious and requests were met. We had a great stay!
2025-05-24
I booked your hotel after reading favourable reviews & was not disappointed. The hotel is in a great spot & easy to find. Our room was huge & the bed/pillows were very comfortable. A huge thank you to all the staff for our relaxing stay.
2025-05-24
Well run hotel, enjoyed our stay.
2025-05-23
Very good experience. Glad Ciao Andiamo selected your hotel. Very welcoming staff. Breakfast and the staff were wonderful. I was comfortable staying with you.
2025-05-23
Gracie. Enjoyable stay.
2025-05-23
Mi fate sentire a casa
2025-05-22
Grazie per averci accontentato con una bella camera al piano alto e complimenti per l'ottima pulizia delle camere e dei bagni
2025-05-22
Service was outstanding in the restaurant.
2025-05-22
Vorrei ringraziare il personale al ricevimento per la cortesia e disponibilità dimostrata durante i miei soggiorni
2025-05-21
Special thanks to Filippo your concierge for taking care of us from arrival to departure and for organising two good tours Also to Alessio in the roof top restaurant for taking care of us on two nights, providing us with excellent food and first class hospitality and attentive service - please thank them both !
2025-05-21
Agradeciendo al personal de recepción Nos ayudó con un objeto olvidado en otro hotel Habla muy bien español
2025-05-20
A parte l’inconveniente con il servizio Car valet parking (“sono cose che succedono, ma sarebbe meglio che non succedessero”) siamo molto soddisfatti del soggiorno. Volentieri, sceglieremo la Vs struttura in caso di ritorno nel capoluogo siciliano.
2025-05-19
The staff was very nice and attentive, and the room was kept very nice and clean
2025-05-19
Good experience, caring staff, convenient location, overall good service
2025-05-18
È sempre un piacere soggiornare da voi. Grazie!
2025-05-18
The lady and gentleman at the desk were very nice and helpful.
2025-05-17
Sommes satisfaits de notre séjour dans votre établissement !
2025-05-17
We had a wonderful stay at your hotel. The room was perfect with all amenities we required. The staff were excellent and helped us with all aspects of our trip and were always friendly and willing to help. The staff at breakfast and cleaning staff were all very pleasant and welcoming. The rooms were very clean and quiet. The only recommendation would be to provide a full glass of Prosecco and not half a glass as this was a nice touch. Breakfast was fantastic with lots of choice. Overall great experience and would like to come back here when I’m over again in the summer.
2025-05-15
professionalità, cortesia e attenzione. BRAVI
2025-05-14
Outstanding hotel! Wonderful stay!
2025-05-14
I would like to thank you very much for your hospitality
2025-05-13
Your staff was very nice, very accomodating. Alessio, Alessia and restaurant staff were outstanding
2025-05-14
Merci aux personnes de la réception pour l'accueil très chaleureux et l'aide apportée pour la logistique de mon voyage professionnel et pour découvrir la ville. De plus, le restaurant est fabuleux: non seulement le goût des plats est remarquable mais la présentation est très belle, du haut niveau.
2025-05-12
We had an incident where our room was given to another party and they walked in on us at 9pm at night. Seeing that the room was occupied they apologized and left. Your reception desk apologized and handled the mishap well. Mistakes happen, however we stressed this was not acceptable! We asked for and reception immediately approved complimentary breakfast. Thank you We booked a twin room and had a beautiful room at the front of the hotel. However, we had to sleep with ear plugs as it was noisy. We were returning for another night 2 days later and requested a different quiet room. Reception provided us with a different room not at the front of the hotel even though this was difficult for you as we were told all your twin rooms are at the front. We also received complimentary breakfast again. Once again excellent customer service, your reception handled it very well. Thank you Your breakfast buffet was outstanding! Best we had our entire trip and we stayed at 4 different hotels in Sicily. Thank you
2025-05-12
Buen servicio y buena atención.
2025-05-12
Complimenti!
2025-05-12
All of the staff at the front desk and restaurant have been so nice.
2025-05-12
Thanks, reception staff always attentive
2025-05-11
Потрясающий откль!
2025-05-10
Todo perfecto
2025-05-08
We enjoyed our experience with this hotel
2025-05-08
So clean and very convenient. Staff was helpful for dinner suggestions and made reservations.
2025-05-08
Enjoyed our room and the balcony views. Excellent housekeeping. The rooftop bar was extremely enjoyable especially the maitre d’hotel who was friendly and knowledgeable about wine.
2025-05-08
Alles perfekt , ich komme wieder
2025-05-07
Concierge was a good feature.
2025-05-07
The stay was very nice. The staff was polite and helpful.
2025-05-06
Room cleaning was very good
2025-05-06
Was happy with front desk staff
2025-05-06
Bravo, l’hôtel est vraiment top!
2025-05-06
We were particularly pleased with the help that we received from Felippo Gambino, the concierge. He went above and beyond his duties to make sure that we saw what we wanted and enjoyed our stay in Palermo to the fullest.
2025-05-05
Lovely stay. Although the above points we really liked out stay. For sure the dinner at the rooftop was very nice. Nice food and very friendly staff. Even when they made a wrong order it was all resolvend quickly.
2025-05-04
Just to say thank you because everything was fantastic
2025-05-04
Persone gentili e disponibili
2025-05-04
Accoglienza, servizio e gentilezza sono sempre una costante
2025-05-03
Your reception staff were friendly, kind and very professional
2025-05-02
On Monday, April 28 about 5pm, as I started to our room, I tripped on the lobby stairs, striking my forehead on the floor. Immediately, your young female front receptionist rushed to my aid with cotton and medical fluid to treat my wound! She was very concerned that I was okay and not seriously injured. She offered to find me medical care if I wanted. From then on, each time I passed the front desk, she asked about my wellbeing! I failed to get her name but she and all other members of your front lobby staff on that afternoon were right there to help me! You employ helpful, caring staff! My thanks to the young lady in particular and to your front desk staff! Please pass along my 'THANK YOU' to them all…particularly the young lady! R.W. Burkett
2025-05-01
Très bon accueil, amabilité et disponibilité
2025-05-02
Complimenti per tutto, giro per lavoro tutta Italia ma la cortesia e l’eccellenza che trovo all’hotel Politeama sono ineguagliabili. Sarete sempre la mia scelta
2025-05-01
Reception employees were very welcoming. Knowledgeable willing to make reservations and change reservations, had great suggestions for restaurants and attractions.
2025-04-30
Very good rooms
2025-04-29
Thank you for your excellent service and very clean rooms and facilities.
2025-04-29
Siamo stati meravigliosamente bene ritorneremo
2025-04-25
//
2025-04-24
Sehr freundliches und hilfsbereites Personal am Empfang und beim Frühstücksservice
2025-04-24
Nice room and location. Very quiet and comfortable. Room clean and pillows comfortable. Thank you
2025-04-23
Please have instant coffee and English tea bags in the room
2025-04-22
Ero cliente abituale fino al 2022. Sono tornata con tutta la famiglia per pasqua e sono rimasta felice come sempre della sistemazione, colazione eccellente. Una nota sopratutto per il personale: speciali nella gentilezza e disponibilità. Ormai è il nostro posto del cuore a palermo. complimenti
2025-04-21
Sehr freundliches und hilfsbereites Personal
2025-04-19
We found Andrea at reception very helpful and accommodating. The concierge Fillippo was extraordinarily helpful and informative. He looked after all our needs and requests in a very friendly and helpful manner. His advice on excursions made our stay truly memorable. He was also very generous his time. His comprehension of the English language was very helpful. He is a great asset to your hotel. We would like to say a huge thank you to him and all your staff. We would have no problem recommending your hotel to our friends
2025-04-19
We had a lovely stay in Palermo and the hotel was excellent. Easy walking to the sights, very friendly and helpful staff. Excellent breakfast and a lovely roof top bar. Would definitely recommend. Thank you.
2025-04-19
Friendly and efficient reception desk service. Extraordinary restaurant experience! In particular, Alessio could not have been kinder or more accommodating. We will certainly recommend dining at the restaurant to our many friends who travel internationally.
2025-04-18
Alles gut funktioniert
2025-04-16
Our checkout was handled perfectly - airport transfer was offered and booked, luggage stored and brought out right when the airport transfer was arriving - we did not have to take care of anything. Thank you very much!
2025-04-16
I cannot say enough how helpful the staff at reception was. They helped with making dinner reservations, helped with directions and were always friendly and courteous!!
2025-04-16
The front desk staff and the breakfast servers were both excellent and very friendly.
2025-04-16
Restaurant teuer, ein wenig zu einfache Gerichte für zu hohe Preise. Hotel sonst top.
2025-04-16
All good
2025-04-16
Uno dei migliori alberghi in cui sono stato come rapporto qualità prezzo
2025-04-15
Impressed with the service at breakfast regarding my gluten free requirement. Reception were helpful organising parking and the concierge service provided was helpful.
2025-04-15
The bartender and manager master D of the rooftop bar were outstanding and gracious. Made for an awesome trip.
2025-04-15
Thank you everyone was wonderful! We appreciated that your employees also spoke English.
2025-04-15
A very enjoyable stay, all the staff were very nice, friendly and helpful from the moment we walked in - the Reception Team, The Concierge, The Room Service, Roof-Top Bar and Breakfast team. The room was nice and clean, well appointed and a good bathroom.
2025-04-15
Buongiorno! Gracie!
2025-04-15
We had a wonderful stay despite the fact that British Airways did not bring our bags, your staff made it easy to navigate the retrieval. Everyone was helpful with information, made all the necessary arrangements for us to enjoy our stay and not completely loose time with the baggage issues. A wonderful hotel, with great professional staff. Thank you
2025-04-14
We loved staying at your hotel, and especially appreciated the help and hospitality of the concierge.
2025-04-13
Orazio was great at the breakfast. Very professional.
2025-04-12
Complimenti per la cortesia, pulizia e disponibi
2025-04-12
A truly wonderful stay! Lovely hotel and super friendly staff!
2025-04-12
Ottima la pulizia nelle camere e ottimo il personale all’accoglienza
2025-04-12
Sempre gentili e puntuali. L'hotel è il mio preferito a Palermo
2025-04-13
Thank you for a lovely stay.
2025-04-11
Very polite and helpfull staff made our stay memorable. Made us feel like we're home. Thank You !
2025-04-11
Tutto bello e gradevolissimo in specie il ristorante e la vista dalla camera
2025-04-11
Front desk helpful
2025-04-10
We greatly enjoyed our stay in your hotel and in the city.It was very smart hotel as as a calm place in the noisy energy of the city with a great location and view from our balcony.
2025-04-10
Buen servicio y buena ubicación!
2025-04-08
Really enjoyed my stay in your hotel - got a very nice room for 6 nights with a lovely balcony which was a great surprise.. Room 806 Cleanliness was really good.. Breakfast had a very nice and large verity and the staff was overall nice and friendly
2025-04-07
Thank you for the great conditions and wonderful experience!
2025-04-07
Tutto il personale in genere molto gentile e disponibile: uno su tutti, il concierge Filippo ovviamente, anche se personalmente non ho purtroppo avuto modo di conoscerlo.
2025-04-05
We thoroughly enjoyed our stay in your hotel. The hotel is superbly located, and your staff were professional, efficient, friendly and welcoming. Thank you for making our stay in Palermo so enjoyable.
2025-04-05
Very welcoming and professional
2025-04-05
Ringrazio per tutte le informazioni precise che sono state fornite.
2025-04-05
All staff very friendly and helpful. Location is ideal for exploring historic centre of Palermo and most was within walking distance of the hotel. The rooftop restaurant had wonderful views across the city and towards the sea. The room was comfortable and the one we had with the balcony was fantastic.
2025-04-04
We really had a wonderful stay. The hotel was nice in all dimensions: big, well-furnished room, everything worked. The location was an especially nice feature.
2025-04-03
Thank you so much for your Grande Simpatia e calore umano.
2025-04-01
Tutto bene. Grazie molte
2025-03-31
Alle Mitarbeiter waren sehr freundlich und hilfsbereit, am Empfang und beim Frühstück.
2025-03-31
Front desk staff we all amazing. I spoke with 3 different ones during my stay. They were all so nice.
2025-03-30
Reception very friendly
2025-03-30
Very pleasant staff at the front desk and breakfast room.
2025-03-26
Apart from the noise issue detailed in the other sections, the stay was excellent. The staff were also very nice.
2025-03-24
Thank you so much for the accommodation. Great location, friendly staff, and excellent services.
2025-03-24
It was a great stayimg experience. All the staff works in reception were very interested for the customers. They followed all my request and gave significant experience. Many thanks
2025-03-24
Thank you for all your help!
2025-03-22
Thank you for making my birthday special by working with my partner to surprise me with Prosecco and sweets
2025-03-21
Soggiorno perfetto, struttura accogliente pulita e centralissima! Personale impeccabile!
2025-03-19
Raffaele at the front desk was wonderful and so helpful. I was in Palermo for a unique situation. My mom was on vacay and fell and had to go to hospital/clinic and have surgery last Wednesday. I flew in on Sunday/Monday and the hotel was very accommodating with me not knowing when I would need to go back to California with my mom or when she would be allowed to fly home. They were just very nice and did not create any more stress for me at all in an otherwise stressful situation with my mom. So thank you for that and the area the hotel was in, was great and walkable to so many things! Can't wait to go back!!
2025-03-19
Vorrei presentare i miei ringraziamenti sia al personale della reception sia della governante ai piani.
2025-03-10
Ottima accoglienza e disponibilita'
2025-03-09
Ottima qualità professionale e umana, necessaria in un mondo di confusioni e improvvisazioni e quindi estremamente rara ed estremamente gradita
2025-03-09
Grazie per la qualità e la professionalità.
2025-03-05
Tutto molto bene la riunione dynamicom
2025-03-05
Front desk was very helpful
2025-03-04
Very nice and centrally located
2025-03-04
Very helpful and friendly. A big asset to the hotel
2025-03-03
grazie grazie grazie
2025-02-26
Tutto perfetto
2025-02-25
Complimenti e invito a non abbassare la guardia. buon lavoro
2025-02-22
We had an amazing stay at Hotel Politeama. The concierge staff was on point and met every need. The valet car service was extremely accommodating even with our very early check out time. The Rooftop bar was also excellent and Alessio took great care of us every time we stopped in. Thank you for making our first in Sicily so memorable!
2025-02-18
Grazie per l'accoglienza e tutte le puntuali istruzioni per i nostri tour in Città
2025-02-17
Thank you for your helpfulness and accommodations.
2025-02-13
Un grazie per la cortesia che tutto il personale della reception e della colazione mi riservano. Mi fanno sentire a casa e per chi viaggia molto e’ una bellissima sensazione
2025-02-10
Gentilezza e competenza assoluta. Grazie
2025-02-10
Great staff, very helpful and friendly.
2025-02-08
Sempre un piacevole soggiorno!
2025-02-07
Grazie per l'accoglienza e la precisione. Ottimo soggiorno! 😊
2025-02-05
Cameriere colazione
2025-02-03
Perfect stay !
2025-01-31
Gentilezza impeccabile
2025-01-29
Might want to add complimentary breakfast
2025-01-27
Thank you for changing the room when it was too warm!
2025-01-27
Molte grazie per la prenotazione e la conseguente accoglienza all'arrivo. Sceglierò sempre il Vostro Hotel per i prossimi viaggi a Palermo.
2025-01-25
Thanks for hosting me
2025-01-22
Personale molto cortese
2025-01-21
Complimenti per la professionalità
2025-01-10
Complimenti
2025-01-08
Il personale in generale sia al piano della camera, che al breakfast che alla reception era molto gentile e collaborativo. D’altra parte ho trovato tutti i palermitani sorridenti e gentili, educati e spontanei in maniera garbata.
2025-01-07
The hotel was very well run, clean and organized. We very much enjoyed our first stay in Palermo.
2025-01-06
Siamo stati veramente bene e il servizio complessivo ricevuto è stato eccellente. La cordialità di tutti ha contribuito molto.
2025-01-06
Staff was very kind and we haven't any problems.
2025-01-06
Colazione speciale: ottima qualita, presentazione e prodotti del territorio
2025-01-06
floor in the room is very nice
2025-01-05
Tutti molto gentili e disponibili. Grazie!
2025-01-05
Sono stata molto bene
2025-01-05
OVERALL, OUR STAY WAS VERY PLESANT. THE MANAGEMENT WAS VERY CORDIAL AND ACCOMMODATING; THE HOUSEKEEPING WAS EXCELLENT. IHAVE JUST A FEW SMALL BUT IM[PORTANT OBSERVATIONS.
2025-01-01
Thank you for excellent service
2025-01-01
Great staff, very helpful. Rooms could be warmer - add a carpet or some more wall art. Felt a bit bare and unwelcoming. Otherwise amazing location we had a blast.
2024-12-31
Great stay all around. Clean, comfortable room. Friendly staff from Front desk, housekeeping, breakfast, rooftop.
2024-12-31
Thank you all for an excellent stay!
2024-12-30
very kind - the room was very clean
2024-12-29
Great stay. Thank you for everything.
2024-12-28
Merci pour l'accueil qui nous a été réservé.
2024-12-24
Bellissima struttura, ottimo servizio, personale accogliente
2024-12-18
Salve. Grazie mille. Siamo stracontenti con il nostro soggiorno da voi. Anche il parcheggio valet, era molto pratico. Siamo una famiglia Italo-Norvegese con base qui in Sicilia. Nostra figlia ed il suo marito abitano vicino al albergo ed dentro Politeama con i loro bimbi. Lavorano ambi con teatro & cinema in Italia ed al estero. Hanno spesso ospiti dalla Norvegia ed altri paesi. Gente professionista. Noi abbiamo casa a Collesano ed veniamo spesso a Palermo per trovarla famiglia . Io sono proddottore ed realizzatore di cinema da molti anni, ed lavoro anche parecchio dentro il settore del turismo del Nord : il mio sito: www.eMotionGroup.it . Sarebbe interessante se fosse possibile negoziare un buen prezzo per altre visite nell anno che viene essendo Hotel Politeama il nostro albergo preferito a Palermo. Vorrei volentieri raccomandare altri colleghi miei pernattorare da voi. Il ristorante da provare la prossima volta. A presto. Grazie ancora Saluti da Erik Gustavson : erik@emotion.no whats app : +4790128082
2024-12-18
Soggiorno perfetto, complimenti per la professionalità e l’efficienza
2024-12-17
Gentili tutti alla reception e molto professionali. Efficiente e rapido il servizio a colazione. Complimenti soprattutto all'arrivo per lasciare l'auto tutto espletato rapidamente.
2024-12-15
Complimenti per la disponibilità e l’estrema accoglienza
2024-12-14
Soggiorno eccellente
2024-12-13
Grazie, siamo stati molto bene
2024-12-10
Buonasera, Il nostro ritorno a Palermo, è stato reso ancora più piacevole dal soggiorno nella Vostra struttura. Ne abbiamo apprezzato la location impareggiabile,la professionalità dell'accoglienza e lo stile lineare ed elegante degli arredi. Torneremo sicuramente da Voi in occasione di una nostra prossima visita in una città tanto affascinante. I più cordiali saluti Elena & William Joffrain
2024-11-29
Tutto lo staff gentile ma la ragazza alla reception, Giulia, illuminava la hall col suo sorriso. Ci ha trattati con tanta gentilezza e riusciva sempre a metterci di buon umore.
2024-11-25
Thank you to the chambermaids for cleaning the bedroom very well every day and for friendliness of the reception staff.
2024-11-24
Very nice, we enjoyed our stay
2024-11-23
..
2024-11-23
The front desk staff were friendly and always helpful - smiling and approachable The rooftop bar staff were great and had good recommendations Enjoyed our stay with you
2024-11-21
Complimenti! Staff sempre accogliente e molto gentile.
2024-11-19
Absolutely excellent. Very kind and accommodating wonderful hotel
2024-11-19
it was a very nice stay. Staff very helpfull
2024-11-18
Personale alla reception favoloso e pronto a raccogliere i desiderata dei clienti e soddisfarli con gentilezza
2024-11-15
Cortesi e accoglienti. Premurosi nel mettermi a disposizione box colazione vista la partenza la mattina presto.
2024-11-11
Is it possible to make English speaking channels available not the TV - Eg BBC world news = we liked the room but somewhat austere - could have used with a bit more decor -eg art on the walls
2024-11-11
Thanks for the good service
2024-11-10
Si ringrazia per la cortesia e gentilezza.
2024-11-05
Great Hotel
2024-11-05
ottima esperienza, personale disponibile e gentile, servizi e colazione inappuntabili
2024-11-03
Lovely staff,nice room but a little bit cold in the lobby.
2024-11-01
Merci beaucoup
2024-11-01
Alles Hervorragend!
2024-10-31
Breakfast staff and desk staff are outstanding. Housekeeping does an excellent job.
2024-10-31
Hay dos hombres de barba en la recepción. Felicidades! A pesar de un error de nuestra agencia de viajes, nos resolvieron la estadía. Seguro regresaremos.
2024-10-30
The breakfast staff is wonderful. Very professional and courteous with excellent service.
2024-10-28
Everything was great, room was ready really early, check in was smooth.breakfast staff were very friendly.
2024-10-26
A very nice welcome at the front desk and excellent service for breakfast and room cleaners, well done. Coffee machine came at the end and ironing board and laundry service excellent.
2024-10-25
sehr ordentlich
2024-10-24
grazie
2024-10-24
Séjour très agréable, personnel sympathique et accueillant. Restaurant excellent dans un cadre magnifique. Nous recommanderons votre hôtel !
2024-10-24
See above
2024-10-24
Grazie per la disponibilità e la cortesia
2024-10-23
Thank you to Julia and Alessandro at the front desk. The servers at the breakfast were exceptional as well.
2024-10-23
The breakfast staff in particular was excellent!
2024-10-23
Thank you for your support and excellent assistance. Best, Guillermo Marrero
2024-10-22
Hello Team, Great job team, our stay was like ‘home from home’. Loved every minute of our stay with you all. Thanks. N & G 👍
2024-10-21
Julio at the bar & restaurant was fantastic. Julia at the front desk was also very helpful & professional. All of your staff were great.
2024-10-21
Julia at the front desk and Julio in the restaurant were both very helpful.
2024-10-20
The service and the staff were excellent and helpful.
2024-10-20
Overall presentation was great
2024-10-20
Je remercie tout le staff de l'hôtel pour leur amabilité et gentillesse, l'accueil, le service chambre et petit déjeuner. Le geste d'ajouter une bouteille d'eau et une cafetière dans notre chambre a été vivement apprécié.
2024-10-20
It was the best place we stayed in Italy. It was very close to everything in town.
2024-10-20
Thank you for the attention to detail, politeness and eagerness to assist us during our stay!
2024-10-19
Your management was very helpful and professional
2024-10-18
Andrea was very helpful with emails and answering all our questions before our trip. Giulia and Alessandro at the front desk were very friendly and welcoming. Everyone always provided a warm and welcoming smile when we returned to the hotel.
2024-10-18
We had a wonderful stay. Everyone was professional and friendly and welcoming. A special thank you to Andrea at the front desk who was so helpful in planning our stay and answering questions, and to Giulia, also at the front desk who was always there to answer questions and offer suggestions. A special thank you also to Sara, our housekeeper who was always smiling and accommodating of our every need.
2024-10-18
A very clean and modern hotel. We enjoyed our stay!
2024-10-17
The rooftop bar/restaurant staff are superb.
2024-10-17
L'accoglienza della reception da parte del direttore Carmelo e del suo staff è stata ottima. Sicuramente avrebbe raggiunto l'eccellenza se ci fosse stata anche la signora Gabriella, dimissionaria. Professionalmente ed empaticamente sentirò la sua mancanza. Aveva, con il suo sorriso, la capacità di farmi sentire a mio agio, quasi a casa. Per uno come me, solito a frequentare alberghi di alto profilo, la signora Gabriella rappresentava un punto di riferimento.
2024-10-16
Truly enjoyed the visit and the service.
2024-10-14
Many thanks to Roberta for arranging our driver for our trip to Mezzoiusso.
2024-10-13
Tivemos uma experiencia maravilhosa nos 3 dias que estivemos neste hotel. A gentileza dos profissionais com um alto padrao de atendimento foram fundamentais em nossa percepção geral da estadia. Imensa gratidão à equipe.
2024-10-13
It was an excellent experience and the staff were exceptional, friendly and professional.
2024-10-13
Great service and lovely hotel. Thank you!
2024-10-13
A big thank you to the front office. Our flight was cancelled and they did everything to help and extend our stay.
2024-10-12
Very pleasant stay
2024-10-11
Die Mitarbeiter waren alle sehr nett und freundlich 😊
2024-10-11
Muy agradecidos por la atención amabilidad y buena disposición de todo el personal. Tuvimos una estadía muy agradable en el hotel.
2024-10-11
Excelente estadía en el hotel. No tengo ninguna observación
2024-10-10
WAS VERY PLEASED WITH MANAGEMENT AND THE STAFF. EVERYTHING WAS FRESH AND ORGANIZED. THE ROOMS WERE BEAUTIFUL AND COMFORTABLE
2024-10-10
The front desk staff was always welcoming and helpful when we had questions or needs.
2024-10-10
The hotel is in a great location. Lots of great bars, restaurants and shopping in walking distance. The staff is helpful, friendly and professional. The hotel is clean, sleek and modern. The rooftop bar is fantastic! Breakfast buffet is excellent!!
2024-10-08
very friendly, helpful and informative regarding restaurant options etc.
2024-10-08
Staff for packing breakfast bag for early departure
2024-10-06
Apart from the food in the rooftop restaurant we had a wonderful stay. Thank you
2024-10-06
We had a very nice time at the Hotel. Roberto at the rooftop breakfasts was a highlight of our trip. Gabriella was terrific in advance planning over email and we also spoke to others via telephone before our arrival. Front desk crew was professional and courteous. We enjoyed one dinner at the rooftop and the staff was very helpful. We love the location of the hotel and we would definitely return.
2024-10-06
Very nice hotel and centrally located.
2024-10-06
Grazie for a lovely stay at your hotel. The room was very comfortable, modern and spotless. The staff were very friendly, professional and courteous.
2024-10-06
Thank you for being so welcoming and helpful with transportation and any questions we had.
2024-10-05
Wonderful. Gabriele at rooftop bar was excellent
2024-10-04
Thanks for the reception. So good and helpful once you arrived.
2024-10-03
Great staff! Very helpful
2024-10-02
Thank you to front desk people. They were very helpful guiding us and mapping places we wanted to go.
2024-10-02
Wonderful stay..thank you!
2024-09-29
Merci....
2024-09-28
The staff were so kind and helpful enjoyed our stay
2024-09-27
La camera era confortevole e pulita.
2024-09-27
Pedonale estremamente cortese e professionale.
2024-09-27
Muy buena calidad de atención, el personal excelente
2024-09-27
We really enjoyed staying in the hotel. Excellent location, fabulous view from our room , very attentive staff,great breakfast, lovely rooftop bar, with beautiful view and great food . It was a wonderful start to our holiday in Sicily
2024-09-27
Thank you for the wonderful stay at Hotel Politeama. Everything including the staff was wonderful.
2024-09-27
Wie immer alles perfekt....
2024-09-26
Thank you to everyone!! What a wonderful hotel
2024-09-26
Your staff was very nice!
2024-09-25
The front desk staff were always pleasant and fantastic to work with
2024-09-24
Very helpful front desk.
2024-09-23
Soggiorno piacevole ed all,altezza della reputazione della struttura
2024-09-22
Always helpful when assistance required
2024-09-21
Of the 4 hotels we stayed in Hotel Politeama was the best. The location is perfect , we had a lovely view of the piazza, the rooms were very comfortable and clean. The rooftop bar was amazing. The breakfasts were outstanding. A highlight of our holiday in Sicily. Thankyou. Grazie mille.
2024-09-21
Thank you for an amazing stay. The room was always clean and well cared for. Your maid service is outstanding. The front desk was polite and very accommodating. Thank you for a wonderful time.
2024-09-19
A comfortable hotel.
2024-09-19
L'accoglienza e la gentilezza del personale è encomiabile
Favoloso
Prenotazione e accoglienza
Le portate
Aree comuni e servizi
Soddisfazione globale e informazioni generali sul soggiorno
Soddisfazione globale e informazioni generali sul ristorante
Piazza Ruggero Settimo 15, Palermo 90139, PA
39 091 32 27 77
2025-09-17
Special thanks to the rooftop staff , fantastic service made for a wonderful evening.