c-hotels Ambasciatori

2026-05-21

We had a wonderful stay at c-hotels Ambasciatori and would especially like to thank Marcel at the reception for his excellent customer service. He was friendly, professional, and always willing to help, which made our stay even more enjoyable. The hotel location is fantastic — only a 2-minute walk from the train station, making it super convenient for travellers. There are also plenty of restaurants around the hotel with many choices to enjoy, and a convenience store just behind the hotel which was very handy. Another great point is that most of the main landmarks are within walking distance, so it was easy to explore the city. The only area that could be improved is the lighting in the room, as we found it a little too dark. Aside from that, we had a very pleasant experience and would happily stay again.

2026-05-21

Wonderful we loved the sugar hour - happy hour drinks and food. It was a welcoming and very pleasant experience. We had a great time there.

2026-05-18

Ringrazio per cortesia e solarità del personale

2026-05-18

Front desk staff was amazing, and got me checked in a little earlier than plan and held my bags until I was able to - truly wonderful and hospitable.

2026-05-18

Thank you for a really nice stay and for making us feel so welcome

2026-05-18

Su personal en recepción es muy amable ! Atentos y solventaron situaciones y dudas.

2026-05-18

Vorrei ringraziarvi per l’eccellente esperienza durante il nostro soggiorno. L’hotel ci è piaciuto moltissimo: molto comodo, pulito e con una colazione super completa e varia. Vorrei anche sottolineare in modo speciale l’attenzione di Mateo alla reception. È stato sempre molto gentile, disponibile e attento, rendendo il nostro soggiorno ancora più piacevole. Senza dubbio torneremmo e consiglieremo l’hotel. Grazie mille.

2026-05-18

Congrats

2026-05-17

Staff cortese e disponibile

2026-05-16

Everything was excellent!

2026-05-16

thanks for the great service!

2026-05-16

Ringraziamo e complimenti per il buon funzionamento di tutto!

2026-05-16

Mindig kedves, szogálatkész személyzet.

2026-05-16

Excellent job

2026-05-15

The staff is excellent!

2026-05-15

Reception staff and breakfast staff are all excellent

2026-05-14

Todos los funcionarios son supremamente amables, una maravilla la calidad humana de todos, felicitaciones!

2026-05-14

Excelente la atención del personal, el servicio del desayuno y muy comodas las instalaciones

2026-05-13

Thank you for little welcome not with chocolate and also package of pastas gift to take away

2026-05-13

Excelente atencion de Mateo en el counter Muy servicial y atento al igual que los demas

2026-05-12

Un immense merci à toute l'équipe pour cet accueil chaleureux et ce séjour mémorable. Nous avons apprécié les petites attentions. Pour nous c'est un 10/10 sans hésitation. Cordialement Angélique et Christophe Proni

2026-05-12

Lorenzo at reception is very friendly and helpful. He managed to make us check in asap and did room upgrades for us so we can get rest after long journey. Also, a staff (she is a lady on duty, don’t know her name) at reception in the evening of 10 May offered me one Euro coin, her kindness resolved my problem with drying at a laundromat. Thanks to Lorenzo and the lady. We felt so warmly welcomed to the hotel and Florence!

2026-05-12

Staff excellent and helpful

2026-05-12

Everything was perfect. Definitely will be going back.

2026-05-11

Ringrazio tutto il personale ed in particolare Matteo alla reception e il personale operante per la colazione

2026-05-11

Check-in attendant was super helpful as he could tell we were stressed due to a long day of travel. Check-out attendant was gracious offering a bottled water for our upcoming travels.

2026-05-11

Grazie mille. É stato un soggiorno eccellente

2026-05-11

Muchas gracias por la atencion, debido a que tuve un incidente i fueron muy amables i serviciales en todo momento.

2026-05-10

Mateo was very helpful and friendly

2026-05-10

Well done

2026-05-10

When we arrived there was a large conference group checking in, staff were checking making sure guests did not get caught up in the long queue. Good location for the tram and train station. Very polite staff.

2026-05-09

Un agradecimiento especial a los camareros del desayuno, muy buena atención. También para los jóvenes de la recepción, muy agradable su atención.

2026-05-09

excellent

2026-05-08

Grazie per tutto. Tornarò.

2026-05-08

Thanks for your kindness when I checked in.

2026-05-08

I had filled in the welcome survey in the first evening & found a few items, like tissues, that I thought should have been included in the room. When we came back from breakfast, I was pleasantly surprised to find the items in our room. A big thank you for providing great customer service!

2026-05-08

Thank you for a wonderful stay - staff very courteous and professional. Room clean and comfortable. Hotel ideal for exploring your wonderful city.

2026-05-08

Quick checking in and out

2026-05-07

We stayed at c-hotels Ambasciatori in Florence for 14 nights and had a wonderful experience, mainly due to Giulia B. at the front desk. We had a late check-in and was greeted by Giulia with a beautiful smile, she made us feel welcomed the moment we arrived. She arranged a room for us with a balcony and view of Florence which was quite nice. Giulia was extremely efficient, professional, courteous, kind, and helpful, I can’t say enough about her excellent service. She went above and beyond to accommodate us, she recommended a really good restaurant close to the hotel the night we checked-in, and ordered packed breakfast for us when we had early scheduled tours. Thank you Giulia for your excellent service. The room was clean, impeccable, the bed was very comfortable, and housekeeping also provided excellent service, they replaced all toiletries when they cleaned the room. When we called about the broken safe in our room, the hotel staff responded quickly and replaced it the next morning. Breakfast was excellent, it had a variety of selections of hot and cold foods, and Katy (staff) was very courteous and attentive to our needs. We highly recommend c-hotels Ambasciatori to anyone who wants a pleasant and convenient stay in Florence

2026-05-07

Enjoyed our stay!

2026-05-06

Great stay and friendly staff

2026-05-06

Très bon hôtel et personne

2026-05-06

Txs

2026-05-05

All the staff were great. There were regular checks, gifts and satisfaction surveys done. Very good service.

2026-05-04

Staff eccellente

2026-05-03

Ringraziamento per lo staff

2026-05-03

Grazie mille per la cortesia e gli ottimi consigli sui ristoranti vicini

2026-05-03

Great job everyone, it was a very nice and seamless stay!

2026-05-02

very thanks for your kindness

2026-05-02

Alles gut organisiert.

2026-05-02

.

2026-05-01

Je souhaite mettre en évidence le professionnalisme et l'amabilité du personnel.

2026-05-01

Veramente tutto perfetto

2026-05-01

Mitarbeiter sind sehr freundlich und hilfsbereit.

2026-05-01

Das Personal war sehr freundlich und zuvorkommend.

2026-04-30

Thank you for making my stay pleasant and easy.

2026-04-30

Front desk employees superb!

2026-04-30

Everyone was extremely helpful

2026-04-30

Lors de notre réservation nous avions demandé des lits jumeaux. À notre arrivée, la première chambre ne correspondaient pas à nos attentes malgré un appel téléphonique avant notre arrivée. Le personnel a gentiment trouvé une nouvelle chambre répondant à nos attentes malgré l'heure tardive car il était presque minuit. Un grand merci.

2026-04-30

Il personale di contatto di sala colazioni e bar è estremamente gentile e disponibile .

2026-04-29

Front desk

2026-04-29

Thanks for the attentive service which made guest feel welcomed. The management focused on the details and sincere service . This was a highlight among the same level hotels in Italy. Well done.

2026-04-28

Todas las personas con las que tuvimos contacto fueron muy amables y nos ayudaron en todo lo que pedimos. La sugerencia del upgrade nos brindó una habitación con una vista excepcional. Gracias

2026-04-28

Very friendly and helpful staff

2026-04-28

Remerciements et félicitations pour le personnel du petit déjeuner

2026-04-28

Thanks

2026-04-27

Check in staff were wonderful!

2026-04-27

Personale alla receptio (sig.na Sophie soprattutto) di estrema cortesia, gentilezza e disponibilità. Ha saputo suggerirci 2 locali per pranzo / cena prenotando in vece nostra. Personale del servizio colazione sorridente e attento. Tutto molto molto bene. Unica "pecca" - si fa per dire - la distanza dall'ascensore alla camera (452): una bella camminata! Ma non è nulla. S'è fatti tanti chilometri lungo le strade di Firenze...

2026-04-27

Muy agradecido por todo

2026-04-27

I have to compliment the staff - they were all wonderful

2026-04-26

Un hôtel au top

2026-04-26

El personal de recepción (check in & out) muy amable. Mención especial para el chico rubio (no sé su nombre) que estaba en check out el 24/4.

2026-04-26

Everything was perfect and the staffs were amazing

2026-04-25

Amazing will definitely stay here again location is amazing

2026-04-25

Une belle équipe (à tous niveaux) qui fait que l’on se sent bien dans l’hotel

2026-04-25

I would liek to thank all of your staff. The service we received was exceptional. All of the staff at the hotel were friendly and accomodating. The restaurant staff were exceptional! The manager (gentleman) who gretted us in the morning was so firendly and remembered us from the previous day; that is great service!

2026-04-25

Good

2026-04-24

Excelente

2026-04-23

Un equipo humano excepcional

2026-04-23

Staff were absolutely amazing especially Zak in the Breakfast area.

2026-04-23

Staff were friendly efficient helpful at all times

2026-04-23

Grazie

2026-04-22

Continuar tenir el mateix personal, ja que tot l'equip molt correcte. I la cambrera OSHINI ens van tractar de manera excel·lent en els esmorzas.

2026-04-22

Reception staff and staff at the first floor bar were all excellent.

2026-04-22

Our stay was fantastic and the kindness and friendlyness of all the staff members is notable. A special thank you to Danai from Reception and Niccolo from breakfast team who were always very helpful.

2026-04-22

Muchas gracias al personal de recepción. No solamente fueron educados y amables en su trata, sino que atendieron a todas nuestras dudas y necesidades con celeridad. Y se agradece que hablaran varios idiomas.

2026-04-22

Very pleasant to interact with the staff. When our safety box decided to give up on its life, staff was very helpful and attentive. Any questions we had were promptly answered and handled professionally. Top class!

2026-04-21

Thank you for profesional, promot reaction to the issue reported with the noisy room;

2026-04-20

The reception staff and ineed all staff were excellent. Not sure how effective the aircon was as it was not working in my daughter's room (403). The happy hour drinks and snacks at 8 euro was a very welcome surpise.

2026-04-20

Clean staff excellent. Check in staff excellent and helpful

2026-04-20

un complimento speciale per la cordialità alla Signora Daniela del piano A.

2026-04-20

The staff were very friendly and helpful. We were so happy that they could store our luggage before checkin and after checkout.

2026-04-20

Estrema cortesia

2026-04-20

I was visiting Florence with my son for the Rothko exhibition. Your team made our visit one to remember. Thank you so much for everything you do to make visitors most welcome.

2026-04-19

Grazie ospitalita cortesia e pulizia

2026-04-19

Grazie per questa notte di relax.

2026-04-19

Compimenti per la professionalità e la cortesia dello staff

2026-04-19

El personal muy agradable

2026-04-19

Excelente hotel, la amabilidad del personal impresionante, me llevó una grata experiencia.

2026-04-17

Merci à Daine à la réception pour son accueil, son sourire, sa disponibilité et ses conseils et aussi ses réponses à nos questions et...en français. Très professionnelle. Merci aussi à tout le personnel en charge du petit déjeuner: cuisine, staff en salle et accueil; souriant, courtois. Et pour la cuisine du petit déjeuner: excellent petit déjeuner!! Merci au personnel de cuisine,rien ne manquait et petit-déjeuner préparé avec savoir faire et produits de qualité. Ménage impeccable.

2026-04-17

Excellent performance

2026-04-17

Very good

2026-04-17

Thank the A floor employee always gave help to my hurting leg. Provide ice very quick. Especially thanks to the girl who play basketball before, she is very kind and helpful. Thanks

2026-04-17

Merci pour l accueil, la gentillesse et le professionnalisme de toute l équipe.

2026-04-17

It was a great stay on our vacation

2026-04-16

Adoramos a gentileza e simpatia da equipe!

2026-04-16

Un ringraziamento al personale del check in al mio arrivo, molto cordiali e professionali in quanto hanno effettuato uno swap di camera su mia richiesta visto alcuni problemi

2026-04-16

je souhaite saluer la gentillesse des personnes du bar

2026-04-15

O atendimento foi maravilhoso e o café da manhã também.

2026-04-15

Worth the money spent 100%

2026-04-14

Merci à Alberto piur son accueil et sa gentillesse.

2026-04-14

We would like to thank the bar staff and the breakfast staff who were particularly friendly and helpful.

2026-04-13

Très bonnes prestations. Une mention spéciale au personnel du petit déjeuner.

2026-04-13

Congratulations to the staff, very gentle.

2026-04-13

Thanks

2026-04-13

Sehr freundlich.

2026-04-12

Breakfast staff in particular were very friendly and accommodating as were staff on reception

2026-04-12

Special compliments to the staff at the breakfast area

2026-04-12

Gracias por la amabilidad y atención

2026-04-12

Todo el personal, un trato exquisito.

2026-04-11

Sono stato bene. Personale gentile, camera spaziosa pulita e silenziosa . Buona colazione . Complimenti

2026-04-11

Thanks for letting me check in early! And big thanks to the guys at the reception, that let me store my luggage for the afternoon.

2026-04-11

Come già detto prima di partire….consiglieró questa struttura Ottima posizione…sempre pronti a soddisfare i bisogni del cliente Bravi!!

2026-04-11

Clean and comfortable room, Kind staff, Excellent service

2026-04-11

Great experience, thank you so much!

2026-04-11

My family and I would like to thank you for a pleasant stay, in a friendly environment where everything was well taken care of! Anna Greece

2026-04-10

Bravo

2026-04-10

Excellent service, clean rooms and friendly personal. The bartender Gianluca makes us feel welcome and was amazingly friendly and helpful.

2026-04-09

Thank you for the good services provided.

2026-04-09

Than you for acomodation.

2026-04-09

Thanks a lot for the good services!

2026-04-09

Merci a tout le personnel pour sa disponibilité, son amabilité, sa discrétion et sa compétence

2026-04-09

Très beau ,merci beaucoup.

2026-04-09

Grazie mille per l'ospitalità e la cura mostrata

2026-04-09

Breakfast service was wonderful and staff very friendly and helpful and accommodating

2026-04-08

Cordiali e premurosi

2026-04-08

The front desk staff during our stay April 5-7 was fantastic. A pleasure!

2026-04-08

Everything was good.

2026-04-08

A tutto lo staff per la gentilezza dimostrara

2026-04-07

Comfortable room and bath, large enough to place the bags. The breakfast room was crowded, but everything worked well

2026-04-07

The reception staff iscourteous. And they were very polite.

2026-04-07

Staff Katy and Angelica at breakfast were excellent and made great coffee. In fact Katy served coffee on all 3 days for us and always was smiling and so helpful. The front desk staff were also very helpful in booking taxis for us. All the staff were friendly and approachable.

2026-04-07

Magnífico servicio del front desk y personal total

2026-04-06

Thank you for the lovely stay. We truly enjoyed everything and appreciate your kind hospitality.

2026-04-06

Mes remerciements à katy au restaurant le matin elle est exceptionnelle aux petits soins, vient ensuite oshini et meriem.

2026-04-06

Al personal de recepción check in check out y al personal del desayuno.

2026-04-06

All the staff members that I met were very friendly and accommodating, especially the receptionist who checked me in (Mary, Mery?).

2026-04-06

Excelente servicio y atención personal.

2026-04-06

AGRADEZCO LA ATENCION DE TODO EL PERSONAL SIEMPRE FUERON AMABLES Y ATENTOS. LA UBICACION MUY BUENA !

2026-04-06

Goede organisatie.

2026-04-06

Grazie mile

2026-04-06

Das Personal sowohl an der Reception als auch im Zimmerservice und im Speisesaal war generell sehr hilfsbereit und freundlich, insbesondere die Kellnerinnen Claudia und Angelica im Frühstücks-Saal.

2026-04-05

Thank you for a great stay

2026-04-05

Fine orgNisation

2026-04-05

Yurt dışı seyahatlerimde bu kadar memnun kaldığım bir otel olmadı. Her anlamda mükemmeldi teşekkürler muhakkak tekrar tercih edeceğim ve önereceğim sevgiler

2026-04-04

The staff you have is great!!

2026-04-04

Un servicio muy profesional, trato excelente por parte de todo el personal. La mejor ubicación de Florencia, sin duda. Excelente desayuno.

2026-04-04

The breakfast staff were very friendly and the breakfast supervisor was particularly welcoming. We enjoyed the young waiter coming around the tables to offer homemade cookies.

2026-04-04

N

2026-04-04

Compliments to Rossana (reception) and Katrina (coffee shop) Excellent courteous and accommodating to guests 👍👏

2026-04-04

Thank you to the entire staff during my stay

2026-04-03

The concierge staffs are really welcoming and warming. Especially the lady who helped us for checking-in, she made the day

2026-04-03

Mil gracias por toda la atención recibida. Lo pasamos hermoso. El hotel y atención impecable. Un 10/10

2026-04-02

Gracias por todo su apoyo en nuestra estadía

2026-04-02

Très Bon accueil. Petit déjeuner très varié et copieux

2026-04-02

Gracias, por todo!! Excelente servicio y todo en el hotel!! Todo perfecto.

2026-04-01

Las personas de la cafetería son muy amables.

2026-04-01

Excelente atención del personal

2026-04-01

Excelente trato y atención recibida.

2026-03-31

Thanks to the management team, the catering team and the cleaning team. They all made our stay very welcoming.

2026-03-31

Un particolare ringraziamento alla signora della colazione super gentile e simpatica.

2026-03-30

Staff is very kind and helpful

2026-03-30

Vorrei elogiare il servizio offerto dalla dipendente Aurora: è stata molto disponibile e attenta.

2026-03-30

Das Personal war grandios der Herr an der Bar perfekt 👌

2026-03-29

I am so happy with my stay and all staff were friendly and helpful. If i come back to Florence i will stay here for sure.

2026-03-29

Ringrazio per aver custodito i bagagli prima che la camera sia pronta e dopo in check out. Massima cortesia e disponibilità

2026-03-29

Super friendly breakfast staff.

2026-03-28

Thank you for the wonderful staff and breakfast food! The bar personnel were top notch as well!

2026-03-31

very ki d and pleasant

2026-03-27

Dana was very attentiveand her knowledge in Spanish/Portuguese was very helpfull

2026-03-27

Personnels sérieux et bienveillants

2026-03-27

Muchas gracias por la amabilidad y profesionalidad de todo el personal

2026-03-27

The staff is extremely friendly, and the breakfast is very good.

2026-03-26

Merci pour l’accueil et l’efficacité. Mon séjour a été de courte durée cette fois, je pense y retourner avec mon mari pour une période plus longue.

2026-03-26

Than you !

2026-03-26

Ótimo

2026-03-26

Reception staff was very friendly, helpful, and remembered us from our previous visit. The gentleman greeting us at breakfast was very friendly and accomodating.

2026-03-25

The happy hour was delightful!

2026-03-25

The only hotel I have preferred for many years because I feel at home . Thank you to all the friends who were in the service….

2026-03-25

Muy buena nuestra estancia en el hotel

2026-03-25

The stay in hotel was excellent. The staff were really nice and the approch to the client was on point. I rly appriciate the welcome drink, posibility to leave our bags and the pasta gift. You're doing an excellent job.

2026-03-25

Front desk staff was so welcoming! Definitely recommend to our friends visiting Venice in the future

2026-03-25

This hotel was a very pleasant surprise! I will be back.

2026-03-25

Ottimo approccio al cliente solerte ma discreto

2026-03-24

Igor was fantastic!

2026-03-24

Ringrazio lo staff in particolare il Sig. Igor per la sua disponibilità.

2026-03-23

disponibilià e professionalità in particolare nell'area colazione

2026-03-23

Grazie anche a nome della Desyna

2026-03-23

Ringrazio per l’ospitalità e per le future occasioni di alloggio.

2026-03-23

Excellent staff, all very friendly and helpful.

2026-03-23

Colazione ottima Personale molto disponibile

2026-03-22

👌🏻👍

2026-03-20

Many thanks to the management team for maintaining such a high standard of hospitality. We were especially impressed by Igor at the front desk. His friendliness, helpful attitude, and attention to detail made a big difference to our experience. He is a real asset to the hotel. Hope it’s stay the same, as planning to visit again soon

2026-03-20

The staff really understand the meaning of service.

2026-03-20

Oshini and all staff very nice, helpfull

2026-03-20

Oshini F&B Staff at breakfast room made me Ice Chocolate for the first time. Really impressed me.

2026-03-20

Thank you very much! We can check in early.

2026-03-20

Excelente todo

2026-03-20

Il mio soggiorno all'Hotel Ambasciatori è stato un'esperienza incredibile. La vista dall'hotel è spettacolare e la camera non è solo comoda, ma ha anche un design bellissimo. Desidero sottolineare la grande disponibilità del personale e la qualità del buffet, vario e davvero piacevole. In generale, è stata un'esperienza meravigliosa; complimenti a tutto il team perché, grazie al vostro lavoro, l'hotel mantiene un marchio di qualità impareggiabile. Assolutamente consigliato!

2026-03-20

We had a wonderful stay! The check in and front desk staff was very helpful and accommodating, bringing us up to the room was an unexpected very nice surprise. Room was large and very comfortable, very clean. The Breakfast buffet was amazing and the team attentive. We very much enjoyed our stay and wished we had more time than just one night.

2026-03-20

il personale alla reception, complimenti

2026-03-20

Thank you for a very pleasant stay at c-hotels Ambasciatori in Florence. The location was excellent—right next to the train station and within easy walking distance of the main attractions. The room was clean, comfortable, and well maintained, and I appreciated the consistent housekeeping standards. The staff were polite, helpful, and made the overall experience smooth and welcoming. Breakfast was good with a nice selection, and everything felt well organized. Overall, a great experience and very good value for money. I would happily stay again and recommend this hotel to others visiting Florence

2026-03-19

Ringrazio per la possibilità di avermi dato accesso al buffet della colazione con un po' di anticipo visto che dovevo lasciare la struttura presto. Vorrei segnalare anche la notevole qualità e varietà dei prodotti offerti per la colazione e la grande cortesia e disponibilità del personale in sala.

2026-03-19

L'accoglienza, la camera, la colazione, tutto era fantastico.

2026-03-19

Merci . Logement parfait très bien situé

2026-03-19

Complimenti a Oshimi, per la sua gentilezza.

2026-03-19

Super !!!

2026-03-19

Quiero agradecer a la atención prestada al personal de recepción y al del bufete desayuno. Ha sido un trato exquisito. Me gustaría que se le informara.

2026-03-18

Grazie a tutti

2026-03-18

Everyone we met at the hotel were friendly and helpful. I only remember name Igor at the check in who went above and beyond.

2026-03-17

The girl that check is in was great

2026-03-17

It was an excellent experience staying at this hotel.

2026-03-17

Das gesamte Personal von Rezeption, über Sweetbar, Frühstücksraum und Zimmerservice ist hervorragend!

2026-03-17

Todos foram extremamente gentis, desde o começo.

2026-03-16

Complimenti a tutto il personale

2026-03-16

Ho ricevuto più di quello che pensavo

2026-03-15

just, thanks for doing our staying very pleasent

2026-03-14

Grazie di tutto

2026-03-14

Gentilissimi tutti Ma in particolare alla signorina Daniela al bar gentilissima dolcissima

2026-03-12

Cortesi

2026-03-12

Thanks for you kind services!

2026-03-12

Thanks for all the little details, that made our stay better!

2026-03-12

Amabilidad, profesionalidad

2026-03-11

Many thanks to Igor

2026-03-11

nessun imprevisto

2026-03-11

Muy amables y profesionales todos Claro que regresaría

2026-03-10

Good.

2026-03-10

Everyone are excelent ambasador , the ecuatorian girl at coffee are the best person

2026-03-10

Ringrazio il personale del check in e check out per la gentilezza e professionalità

2026-03-09

Ottimo Staff, ragazze sorridenti, disponibili, pazienti,educare e ottima pulizia

2026-03-09

It was an exceptional stay very clean and with the bathroom in every room welcome drink bins hot water everything was perfect 🤩 well done and thank you. We are the maltese ladies

2026-03-10

I wish I could remember the gentleman's name that checked us in. He made us feel so welcomed and I thoroughly enjoyed his conversation.

2026-03-09

Grazie per aver reso il nostro soggiorno molto piacevole

2026-03-09

.

2026-03-08

Agradeço o profissionalismo e simpatia dos funcionários. Muito útil a guarda de bagagem antes do check-in e após o check-out. Adorei a minha estadia em Florença.

2026-03-08

Personale professionale , disponibile ed esaustivo in tutte le comunicazioni

2026-03-08

The staff were wonderful, it is rare to find such great service!

2026-03-07

Grazie mille to Igor and the sweetest person at bar. The Lady from Ecuador.

2026-03-07

Спасибо,все очень хорошо!

2026-03-06

Ringraziamo Igor, che ci ha accolto, persona molto disponibile e preparata.

2026-03-06

We would like to thank the management and staff. The team was very accommodating and made our stay comfortable, although the air conditioning was not good, the food was disappointing, and access to the lounge required an extra fee.

2026-03-06

パスタをプレゼントで頂き今美味しく頂きました。朝食も美味しく部屋も綺麗でした。

2026-03-06

Bilo je odlicno. Hvala na svemu. Sigurno se vidimo opet 👏🥂

2026-03-05

Gracias por todo, fue una agradable estadía !

2026-03-05

Ringraziamenti

2026-03-05

Personal excelente y muy profesional

2026-03-05

Yes

2026-03-05

Amabilitatea personalului, incepand cu persoana de la receptie, curățenia exemplară, micile atentii oferite doar ca sejurul sa fie cat mai placut merita nota maxima. Un hotel de nota 10 ! Felicitari !

2026-03-05

ringrazio Zac per la cortesia, il garbo e la professionalità con cui ci accoglie e accompagna durante la colazione

2026-03-03

اشكر السيد موري يو في الإستقبال على حسن الاستقبال والمعاملة الممتازة وجميع طاقم الإستقبال بصفة عامة

2026-03-03

Super friendly staff, esp. during check-in and during breakfast.

2026-03-03

Thank you very much for pleasant stay, awesome people through whole hotel. Would definitely recommend to stay and will be happy omce i return in Florence to choose your hotel again.Thank you.

2026-03-03

Nuestro agradecimiento a Lorenzo (Recepción) por su gran profesionalidad y amabilidad.

2026-03-02

Tutti molto cordiali, soggiorno eccellente

2026-03-02

Personale del ricevimento ed in sala colazioni fantastico davvero

2026-03-02

Thanks

2026-03-02

Assolutamente un soggiorno da sogno

2026-03-01

Igor and the rest of your staff was amazing thank you so much

2026-03-01

thanks

2026-03-01

Una bona elecció, molt ben situat, molt bon hotel. Repetirem

2026-03-01

Excellent séjour, excellente situation géographique, excellentes prestations globales.

2026-03-02

Muchas gracias por el detalle de cortesia en llegada y en salida.

2026-02-28

Soggiorno ottimo

2026-02-28

Complimenti per tutto

2026-02-25

Thank you for the organization and cleanliness

2026-02-25

Excellent stay thank you

2026-02-28

♥️

2026-02-23

El trato del personal muy bueno Tanto en recepción con Igor como en la parte del desayuno con Angelica

2026-02-23

La atención del personal es muy buena.

2026-02-23

Great place great service

2026-02-23

Un spécial remerciement à Igor (à la réception) pour son chaleureux accueil et son professionnalisme.

2026-02-23

Everything was good in this hotel.

2026-02-23

How great place during rest! Thank you so much!

2026-02-23

A todos, de recepción, limpieza y en el desayuno, personas de alta calidad humana.

2026-02-23

Personale gentile, colazione eccellente.

2026-02-22

Special thanks to all the staff in every department as we were satisfied with the service overall

2026-02-22

Thanks for the great stay from start to end

2026-02-22

Thank you so much for everything! We had a great time at the c-hotels.

2026-02-21

Thank you for the upgraded room and the warm welcome (especially in the morning at breakfast).

2026-02-21

Thank you for your sincere service

2026-02-21

Il Personale è molto efficiente e gentilissimo . Grazie per la Vostra cortesia

2026-02-21

To Giulia and Igor on reception and Angelica in the breakfast room

2026-02-21

.

2026-02-20

Thanks for all

2026-02-19

Complimenti

2026-02-18

Molto diddisfatto

2026-02-17

Very clean room

2026-02-17

Menzione speciale per personale check in/out e soprattutto per lo staff della colazione

2026-02-16

MI sono trovato veramente bene e tornerò nel vostro albergo semmai dovessi ancora alloggiare a Firenze

2026-02-16

Cordialità e gentilezza riscontrata da tutto il personale

2026-02-16

Au plaisir de vous revoir

2026-02-16

Très bel accueil, personnel à l'écoute

2026-02-17

Grazie a tutto lo staff

2026-02-16

Thankyou for your service

2026-02-16

Buon servizio nonostante il grande afflusso

2026-02-15

Queremos resaltar la amabilidad y lo profesionales que han sido dos personas e particular, son las dos mujeres que nos prepararon los cafés a la hora del desayuno. Lamentamos no recordar sus nombres pero si recordamos la buena atención y su sonrisa permanente a la hora de atendernos.

2026-02-14

Herzlichen Dank für die sehr nette Bedienung beim Frühstück und die liebevollen Cappuccinos die wir jeden Morgen von Angelica geniessen durften.

2026-02-13

Felicitation pour la qualité exceptionnelle de votre service

2026-02-13

Thank you for your attention and efforts.

2026-02-13

Everything was as requested Everyone has been very kind

2026-02-13

Ön resepsiyon görevlisi Giovanni bize doğum günüm sebebiyle harika bir karşılama sundu. Muhteşem manzaralı odada kaldık, çok teşekkür ediyoruz.

2026-02-13

We really enjoyed our stay at the hotel. The staff were amazing - especially LORENZO who ensured we got a great room and always checked in that we were comfortable throughout our stay. Also, the breakfast was very nice, with great options. We will definitely come back anytime we are in Florence. Ciao!

2026-02-13

thank you for your hospitality

2026-02-13

Ringrazio per la disponibilità e il supporto ricevuto

2026-02-13

Staff de la reception e servizio sempre ottimo !

2026-02-12

The waiting staff in the restaurant were very good and attentive, especially Angelina who made us coffee when the machines were making very poor almost cold coffee.

2026-02-12

Todo muy bien , servicio excelente

2026-02-12

Ottima accoglienza da parte di tutto lo staff! Sempre felici di tornare

2026-02-12

Excellent

2026-02-12

Personale molto professionale e gentile. Il Signore addetto al check-in della colazione non solo accoglie sempre con sorriso e gentilezza, ma si ricorda persino delle visite precedenti e ha saluti personalizzati.

2026-02-10

Bravi tutti, gentili e sorridenti, soprattutto la ragazza delle colazioni

2026-02-10

Come ho già anticipato al personale alla reception, siete bravi!

2026-02-10

Es war super!

2026-02-10

Staff efficiente, attendo al cliente e sempre dispoinibile alla risoluzione di dubbi

2026-02-09

Tutto il personale gentilissimo.

2026-02-09

Complimenti al personale

2026-02-08

Tutti molto disponibili e gentili

2026-02-08

I would to thank Michel at reception. He was so helpful with moving us to another room. We were not comfortable with the bathroom and he gladly assisted us such with such ease. We also had Angelica who made us the best the cuppachinos at breakfast. She was so courteous and friendly. Loved the service we received. The location was awesome, right across the station. Very convenient. Rooms were beautiful and the view of the city was also great.

2026-02-08

Thank you for all service. We enjoyed our stay. Loved the pasta!!

2026-02-07

Complimenti allo staff del ricevimento e del servizio colazione.

2026-02-06

Thank you to the management team for the great organization and support. Everything was well managed and made the experience very pleasant. Keep up the good work!

2026-02-04

Grazie a tutti voi per l'accoglienza la professionalità e disponibilità...ma grazie soprattutto per i sorrisi regalatimi ogni volta che incrociavo i vostri sguardi.. Tante cose belle.

2026-02-04

Complimenti per la cortesia e disponibilità del personale. Colazione ottima e ben assortita

2026-02-04

Personale molto cortese

2026-02-03

Muy agradecida por vuestro servicio de excelente calidad!

2026-02-03

Thank you

2026-02-03

Complimenti per tutto

2026-02-03

Thank you for everything

2026-02-02

Ringrazio il capo sala della colazione

2026-02-02

Boa gestão e excelente equipe.

2026-02-02

Extraordinary service from everyone we spoke to. We wouldn’t stay anywhere else in Florences. From the front desk to the bar to the breakfast service, perfection!

2026-02-02

GRAZIE PER L'ACCOGLIENZA E LA QUALITA' DEL SERVIZIO OFFERTO

2026-02-02

Il personale della reception è stato molto gentile e sicuramente tornerò a soggiornare qui.

2026-02-02

Yes, front desk, bar people the cappuccino ladies and the gentleman at breakfast were exceptional specially super welcoming with our dog.

2026-02-01

Muchas gracias a Lorenzo, su atencion fue de 10 en todo momento, desde el minutos uno nos sentimos como en casa gracias a su simpatia y disponibilidad para todo

2026-02-01

Aurora Bernardi - reception. Solare, disponibile, presente, pro attiva. Grazie!

2026-02-01

Great Service by Marcel at Reception and Angelica at Breakfast!

2026-02-01

Very nice hotel and cool employees. Thank you !

2026-01-31

TobLORENZO, Elisa Evelina in the front desl …. And Angelina and Angelica in the breakfast room and the whole breakfast team ! Good staff

2026-01-31

Sehr gut geschulte Miarbeiter. Freundlich, aufmerksam. Wir kommen sicher wieder., denn der 1.Aufenthalt war genauso angenehm wie der zweite. Kompliment

2026-01-31

Un grand bravo pour votre professionnalisme et accueil

2026-01-31

A pleasant stay and enjoyed the hospitality and good service and food. Congratulations. Will be back!

2026-01-31

You made my first trip to Europe feel good. I was very happy. Thank you! Grazie!!

2026-01-30

MANY THANKS

2026-01-30

Gracias a todo.el.personal. por la amabilidad y hospitalidad mostrada tras el incidente al llegar.. Estuvieron preocupados de nuestra estancia en todo momento. Un atención a Angelina en los desayunos que nos cuidaba en todo momento.

2026-01-30

It had been a great service experienced! Thanks for taking care our group!

2026-01-30

Mi ha colpito favorevolmente la cortesia del personale e un laudo particolare per Angelica.

2026-01-30

personale molto cordiale ed efficiente. Grazie

2026-01-30

very kind and disposal

2026-01-29

Un gran hotel con muy buen servicio y trato en todas las instalaciones del hotel.volveria sin duda.

2026-01-29

Grazie

2026-01-29

Hemos pasado tres noches inolvidables en este hotel. Me ha encantado la profesionalidad y amabilidad de todo el personal. La calidad del servicio. La comodidad y la higiene. Y puntualizar que los detalles y regalos de bienvenida y al marcharnos han terminado de conquistarme. Solo puedo recomendarlo. Volveremos!

2026-01-29

I appreciate kindness of all of you.

2026-01-29

Absolutely amazing!

2026-01-28

Ho segnalato che nella mia stanza la finestra del bagno era rotta ed il personale con molta gentilezza mi ha proposto il cambio di stanza. Cortesia e gentilezza che ho riscontrato in tutto il personale dell'albergo. Volevo inoltre farvi i complimenti per l'idea, a colazione, di passare tra i tavoli offrendo i dolcetti fatti in casa. veramente un'ottima idea

2026-01-28

Complimenti per la professionalità e serenità

2026-01-27

Thank you for pleasant stay

2026-01-27

Had a lovely anniversary stay - thank you for the nice touches of room upgrade, chocolate and welcome drink

2026-01-26

Ringrazio la direzione innanzitutto per l'upgrade in una junior suite e per averci permesso di usufruire della stanza prima del previsto. Mi sento poi in dovere di ringraziare tutto lo staff al completo per la cortesia, la disponibilità e la cordialità, complimenti a tutti. Torneremo presto a trovarvi.

2026-01-25

I had a wonderful stay at this 4 stars hotel. I highly recommend it. The staff was very kind, helpful and always smiling. Spacious and clean rooms. Also a great location!

2026-01-25

The staff were very helpful that encouraged me to book next time in the same hotel

2026-01-24

学校の研修旅行で訪れました。日本と違って戸惑ったこともあったけれど、いい思い出ばかりで楽しい宿泊ができました！布団も心地よいし、朝食がとても美味しかったです！とくに私の好きなトマトがあって嬉しかったです。ありがとうございました。

2026-01-24

Thank you so much for making my stay comfortable!

2026-01-23

Thanks!

2026-01-23

Superb breakfast room staff - very welcoming and polite

2026-01-21

Muchisimas gracias por la atención!

2026-01-20

Al personal del hotel

2026-01-20

Vorrei segnalare la gentilezza e la disponibilità del personale con un apprezzamento nei confronti di Lorenzo

2026-01-20

Reception Team very polite and professional

2026-01-20

Buongiorno, e buon lavoro. Personalmente valuto l'insieme della Vostra proposta, semplicemente eccezionale. Un encomio speciale alla gentilezza, al calore umano e alla professionalità. Continuate così! A Firenze, sarete d'ora in poi il mio punto di riferimento.

2026-01-19

Perfect!

2026-01-18

Grazie 🙏 mille

2026-01-18

Thank you for a wonderful time during our stay in your hotel. We enjoyed our experience very much and will be back for sure.

2026-01-19

We very much appreciate that changes in our arrival and departure plans were easily accommodated at short notice.

2026-01-17

El que me hizo CHECK IN y la que me hizo CHECK OUT, Unos genios, muy buena calidad de personal.

2026-01-17

Thank you very much for your wonderful hospitality during my stay. Although I had sent my room requests through Agoda in advance, the information had not been shared with the hotel. However, the staff member who assisted me at check-in listened carefully to my requests and handled the situation very professionally. I was informed that there was no twin room with a bathtub available at that time, but I was kindly offered a double room that would be changed to a twin room in the evening. When I returned later that day, the room had already been prepared as promised, which I truly appreciated. Furthermore, I was told that my room could be changed to my preferred room the following day. Thanks to the excellent communication among your staff, the information was clearly shared, and the room change was handled smoothly the next day. All of the staff were very friendly, kind, and helpful throughout my stay. The hotel was comfortable, conveniently located near the station, and overall exceeded my expectations. I had a very satisfying and pleasant stay. Thank you again for your excellent service.

2026-01-17

Thank you so much for changing room. Second day is very nice and beautiful view room!!

2026-01-17

Foi maravilhoso estar lá !

2026-01-17

Veramente gentili ed attenti al cliente! Bravi

2026-01-17

Grazie per stare sempre disponibile ❤️

2026-01-16

The lady named Angelica provided exceptionally wonderful service during breakfast. She is the person I remember most from my visit to Florence and my stay at the Ambassador Hotel. Because of her, I would like to stay at the Ambassador Hotel again on my next visit. The room initially assigned to me was very cold, but the room I was moved to was warm and comfortable. I would definitely recommend this hotel to people traveling from Korea to Florence. She helped create truly wonderful memories for me. Thank you very much.

2026-01-16

Beautiful stay . Truly enjoyed the professionalism of the hotel staff . I love my bedroom

2026-01-16

Muchas gracias por todo. El servicio es excelente.

2026-01-16

Excellent service everywhere and lovely stay

2026-01-15

Thanks

2026-01-15

Great and Warm welcome from the team

2026-01-14

non e' la prima volta che scelgo il vostro hotel e si conferma il mio preferito , lo staff e' eccezionale, le camere sempre piacevoli , ma la colazione e quella che batte tutti , una vasta scelta e prodotti da forno di una bonta' eccezionale , infatti non a caso lo scelgo e lo consiglio come hotel sopratutto per la colazione , spero di ritornarci presto se trovo una tariffa per le mie possibilita' GRAZIE MILLE e continuate su questa strada che fate la differenza

2026-01-13

Thank you.

2026-01-13

Gran hotel con grandes profesionales, se nota en la atención de todo el personal hacia los Clientes

2026-01-13

Siamo stati ospiti con altre due coppie presso la vostra struttura e ci siamo trovati veramente. La posizione del vostro albergo è eccellente ed il personale super professionale. Grazie

2026-01-12

Ringraziamo per l'ospitalità e per averci permesso di usufruire delle comodissime poltrone del bar fino a tarda sera a causa del ritardo del nostro treno il giorno del check-out

2026-01-12

In particolare modo ringrazio Igor, che è stato molto gentile e cortese, ma anche un’altra signora che mi ha consigliato dove andare a mangiare.

2026-01-12

Grazie della disponibilità E della cordialita ricevuta Ottimo come sempre

2026-01-12

Ringrazio Elisa ed Igor per la loro professionalità.

2026-01-12

Thank you for everything! It was a pleasure stay in your hotel! Home feelings!

2026-01-11

Gostaria de agradecer aos funcionários da recepção pela cortesia e atenção dadas, tanto na chegada quando indicaram bons restaurantes e locais para visitas, quanto todo o apoio na saída do hotel.

2026-01-11

Ottimo soggiorno, bellissima struttura e personale gentile e disponibile

2026-01-11

Very kind and lovely.

2026-01-11

Thanks for the care and hospitality!

2026-01-10

Agradecimiento al trato de recepción y del personal del desayuno.

2026-01-11

Na

2026-01-10

Thank you.

2026-01-10

Thanks.

2026-01-09

Congratulation your start main: Angelita

2026-01-08

I like to thank in particular Mr Igor at the check in desk, so courteous took his time to explain so many things to us , gave us a big map of Florence and told us how we will navigate through because I came with my six yrs old daughter who is very inquisitive. He did not know I wrote his name down . Thank you .

2026-01-08

En general, todo el personal del restaurante fue muy atento, muy amable y te hacen sentir como en casa. Mis más sinceras felicitaciones y reconocimiento a su trabajo.

2026-01-08

All your staff from the front desk to the bellman were great courteous and professional.

2026-01-07

Grazie per l'ottimo soggiorno

2026-01-07

Personale disponibile, gentile e il servizio di tenere le valigie dopo il check out è veramente un gesto prezioso e di grande attenzione. Grazie

2026-01-06

Gracias a todo el staff con la cálida atención

2026-01-06

Grazie per la disponibilità e per averci aiutato con gli spostamenti all'interno della città, con i consigli su tram, treno e taxi

2026-01-06

Thanks

2026-01-06

Thank you for helping us book a restaurant to have dinner on the 31st December as such a sort notice

2026-01-06

Grazie per l’eccellente soggiorno.

2026-01-06

Ringraziamo per l’attenzione e la cortesia manifestataci durante l’intero soggiorno

2026-01-06

Thank you so much for everything especially the room update and the welcome note 🙏🏻🥰

2026-01-05

Marcelo, Chef G from the kitchen buffet breakfast downstairs, the bartenders and the entire front desk gratzie mille, ciao

2026-01-05

Al personal del Front desk, al del restaurante desayuno, a los de mantenimiento Y limpieza.

2026-01-05

Staff has been very kind and helpful

2026-01-04

Al personal de recepción y limpieza por su cordialidad y eficiencia

2026-01-04

Everything was perfect.

2026-01-04

The happy hour in the bar was great as well as the breakfast options.

2026-01-03

Angélica del comedor es de diez, dispuesta siempre a ayudar y preocupada por todo.

2026-01-03

Thank you for this awesome stay. The hotel was amazing, perfectly located in Florence. The rooms were very elegant. Our receptionist Giulia was incredibly helpful, able to explain in french the streets to visit when walking around Florence.

2026-01-03

good

2026-01-03

Un grazie per la gentilezza di tutto il personale

2026-01-03

.

2026-01-02

Thanks very much for a fantastic stay over new year

2026-01-02

Excellent team. Warm hospitality.

2025-12-31

Staff is very friendly and room is pretty clean

2025-12-31

Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.

2025-12-31

とても快適でした。 スタッフの対応も気持ちよく、丁寧でした。 次にフィレンツェに行くときは絶対にまたこのホテルに泊まります❣️

2025-12-31

Thanks to the receptionist. Ciao

2025-12-31

We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!

2025-12-31

the employees were very friendly and helpfull

2025-12-30

Thank you so much to your friendly and helpful staff. I only stayed one night, but I will definitely visit again.

2025-12-30

Thanks to Angelica from the breakfast staff

2025-12-30

Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.

2025-12-29

Bravissimi

2025-12-29

Staff was really helpful with the early checkin and bed arrangement request

2025-12-29

Staff are helpful

2025-12-29

Man fühlt sich sehr wohl

2025-12-28

Amazing staff members, very professional keep up the good work!

2025-12-27

Personale giovane,Complimenti ragazzi ottima organizzazione, buon anno 🍾🥂

2025-12-27

Angelica off the staff was impressive she works for the breakfast

2025-12-27

Grazie per il bel soggiorno natalizio a Firenze.

2025-12-27

ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.

2025-12-27

Angelica at the breakfast restaurant provided very friendly and kind service. Her special cappuccino was absolutely delicious, and I will miss her hospitality.

2025-12-26

Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo

2025-12-26

Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!

2025-12-26

Molto cordiali e gentili

2025-12-25

El personal es muy amable. Felicitaciones de mi parte

2025-12-25

Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.

2025-12-25

Nice location Accessible to almost anywhere

2025-12-25

Merci et bonne année à tous

2025-12-24

Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation

2025-12-24

kindness, courtesy, competence

2025-12-24

special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.

2025-12-23

Tutto bene

2025-12-23

Thank you! The service was amazing!

2025-12-22

The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you

2025-12-22

ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.

2025-12-22

Cordialità di tutto il personale un valore aggiunto

2025-12-21

Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!

2025-12-21

Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.

2025-12-21

Muito bom, recomendo

2025-12-20

Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good

2025-12-20

I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.

2025-12-18

Thanks everyone for kindness and hospitality.

2025-12-18

The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica

2025-12-18

Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.

2025-12-17

I would like to thank everyone

2025-12-17

Reallly nice

2025-12-17

Grazie per la calorosa accoglienza

2025-12-17

good

2025-12-16

Thanks for the good stay

2025-12-16

Front desk eccellente

2025-12-16

i più grandi ringraziamenti alla direzione

2025-12-16

Grazie infinite per l'accoglienza. I miei più cordiali auguri di Buon Natale

2025-12-15

Complimenti per tutto,ci ritorneremo sicuramente presto.

2025-12-15

Grazie per l'accoglienza

2025-12-15

Vorrei complimentarmi con il sig Lorenzo per l'accoglienza

2025-12-15

Tutti cordiali e professionali

2025-12-15

Vi ringrazio infinitamente per l'attenzione mostrata nell'accoglienza, nei servizi offerti, nel personale gentile e professionale dal check in al check out, dal barman e la cameriera del piano A, dalla cortesia nell'accoglienza nella prima colazione ci avete coccolate e viziate. Un grazie particolare ad Angelica del servizio prima colazione. Torneremo presto!!!

2025-12-15

many thanks for Igor, he was very friendly when we arrive at night by taxi from Verona, where our flight landed instead of Florence.

2025-12-15

Siamo stati accolti calorosamente dalla signorina Nataly, ragazza molto preparata, gentilissima e molto disponibile a soddisfare ogni esigenza del cliente.

2025-12-14

Ringrazio l'intero personale, professionale educato

2025-12-14

We loved Giovanni especially and his restaurant recommendation was excellent!

2025-12-14

Ottimo servizio

2025-12-14

Zach at the breakfast room was always super nice and provided a nice start to the day. Also, the front desk staff was super helpful with some hiccups and extending my stay.

2025-12-14

special cappuccino bueno gustoso!

2025-12-14

Muy bien

2025-12-14

Thank you for all the staff they are all accommodating

2025-12-14

Tutto perfetto, grazie mille

2025-12-14

Staff eccezionale

2025-12-13

El hotel, servicio y personal es maravilloso. Con gusto regresaremos.

2025-12-13

The staff was excellent, the room was super clean, it had all I needed.

2025-12-13

Merci beaucoup pour la disponibilité et le service

2025-12-11

Quero elogiar o profissionalismo e simpatia da Aurora

2025-12-11

Complimenti

2025-12-11

2日間ありがとうございました。 急な日程変更にもご対応いただき、感謝します。 システム上、変更できないみたいですが、それでも実行しようと頑張ってくれたことだけで嬉しかったです。 本当にありがとうございました。 また来ます！

2025-12-11

thank you for your great hospitality and and a special thanks to the receptianist

2025-12-11

Very nice stay

2025-12-10

Tutto perfetto , Danai alla reception e Oshini in sala colazioni hanno fatto diventare il mio soggiorno molto piacevole . Bravissime ragazze . Grazie di tutto

2025-12-09

Grazie infinite a tutto lo staff, al personale e soprattutto al Direttore Nicola Leone, il quale dirige con alta professionalità, garbo e signorilità la direzione della struttura alberghiera. Complimenti! Cordialmente Dott.ssa Maria Rosaria Iannelli Ing. Rosario Landi

2025-12-09

Thank you, i enjoyed my stay.

2025-12-09

A tutto lo staff

2025-12-09

Thank you once again for for your hospitality

2025-12-09

grazie per accoglienza e disponibilità

2025-12-09

Complimenti a tutto Lo staff in particolare al sign Maurizio eccezionale su tutto

2025-12-09

A Dana per la gentilezza

2025-12-08

il personale era eccellente e molto disponibile con un ottimo Il WiFi era eccellente e le camere erano fantastiche. Tornerò e lo consiglierò.

2025-12-08

Disponibilità del personale della Reception e della Colazione

2025-12-07

Grazie per la cortesia del personale

2025-12-06

complimenti per la semplicità, rapidità del check in e check out

2025-12-05

Personale molto gentile e disponibile.

2025-12-04

Il drink di benvenuto è stato apprezzato, la pulizia della camera anche, la comodità del letto.

2025-12-03

Thank you for your compliments and nice organisation in the hotel! It’s very touching and kind! All the staff is guests oriented which gives you the feeling of warmth and special treatment! Thank you!

2025-12-02

Thanks everybody for ALL services.

2025-12-02

Ringrazio la direzione per la professionalità e disponibilità

2025-12-02

Complimenti a tutto lo staff per la gentilezza e cortesia. Hotel moderno comodo e dotato di ogni confort

2025-12-01

Il mio soggiorno all’hotel Ambasciatori è stato perfetto in ogni singolo aspetto. Vi ringrazio per l’efficienza e la professionalità degli operatori e per il confort ricevuto durante la mia permanenza.

2025-11-30

Thank you for providing a clean and comfortable stay for us. We will definitely stay at your accommodation again.

2025-11-30

Personale gentilissimo

2025-11-28

Excellent efficiency and friendliness from Giulia at reception on arrival and every day after

2025-11-27

Personale accogliente, educato e professionale

2025-11-27

In particolare ad Angelica delle colazioni

2025-11-27

Obrigado

2025-11-27

Muchas gracias por mejorar mi habitación, a una habitación mayor y sin coste, para que estuviéramos más cómodos.

2025-11-27

Excellent behaviour from the team of the reception.

2025-11-27

Thanks for :Ilenia, Simon , Goli, Maurizio. (Reception ) Thanks also : Angelica (breakfast) Thanks for: Abigail and Ame (chambermaids) Thanks for the guis bar: Gianlucca , Radin , Yasaman. *Miei complimenti a Ilenia che anche sotto pressione hai mantenuto la classe ed la diplomazia per trovare una soluzione per il mio caso . Grazie mille .

2025-11-26

Al personal del hotel siempre muy amables todos desde que llegamos hasta que nos retiramos.

2025-11-26

Gracias por todas sus atenciones y su buen trabajo!

2025-11-26

Igor è stato molto gentile e professionale…💯💯

2025-11-26

fantastic

2025-11-26

非常感謝你們的招待，很榮幸有機會可以入住貴飯店

2025-11-25

Personale molto cordiale e disponibile, capace di problem solving,

2025-11-25

Everything is excellent.

2025-11-25

Thank you for your great services and upgrade facilitation with special thanks to Goli. Thanks

2025-11-25

Thank you for your great service

2025-11-25

Thank you, the staff at the front desk were courteous and helpful.

2025-11-24

All were great

2025-11-24

Ottimo soggiorno

2025-11-24

Al personale, gentile, sorridente e disponibile

2025-11-23

I would like to thank Danai at the front desk, extremely helpful and friendly at check in and check out.

2025-11-23

Well done

2025-11-22

Vi ringrazio davvero per la cortesia e la disponibilità che ho incontrato da parte di tutto il personale. Vi segnalo in particolare Igor che ci ha accolti la sera del 19 e che ci ha risolto qualche problema di logistica dedicandoci tutto il tempo necessario a trovare una soluzione che comportasse il minimo disturbo per noi.

2025-11-21

Good

2025-11-21

Ho avuto il piacere di trascorrere una 20 di minuti al bar, del giorno 20-11 fascia oraria 14,00/14,30, i miei complimenti alla barista per qualità cortesia ed eleganza. Penso che il nome nella targhetta fosse Daniela.

2025-11-20

Bravo pour votre qualité d'accueil et la propreté des chambres

2025-11-20

Très bien, merci !

2025-11-20

Agradecimiento al personal y muy especialmente agradecemos el trato recibido en el desayuno por parte de la Signora Angelica!

2025-11-20

Complimenti a tutto lo staff

2025-11-20

Well done

2025-11-19

Personnel gentil et serviable. Linge de toilette changé tous les jours.

2025-11-18

Thank you, Angelica for your kindness !!

2025-11-18

Thank You to Igor, he was very helpful to my dad and I. I would also like to thank all the front desk staff, they were all wonderful as well! Will definitely and will be staying here again next time!

2025-11-17

un ringraziamento per la vostra professionalita,

2025-11-16

Hospitality was excellent. Excellent staff at front desk, breakfast and housekeeping.

2025-11-16

Vielen Dank für den wunderschönen Aufenthalt in Ihrem Hotel und damit auch verbunden in Ihrer wunderschönen Stadt Florenz! Roland Preußer

2025-11-14

Das erst Zimmer 508 war leider nicht zufriedenstellend. Die Zimmeraufteilung ist etwas schwierig und das Rauschen/Röhren der Lüftung war sehr laut. Wir erhielten anstandslos für die zweite Nacht eine top Zimmer. Vielen Dank

2025-11-14

Los felicito por su tarea que se ve reflejada en el Hotel. Nos sentimos muy a gusto

2025-11-14

I felt very welcome and comfortable in your hotel, thank you.

2025-11-14

Gracias por la atención

2025-11-12

Thanks for all team

2025-11-12

Thanks for the great exoerience we had in your Hotel. the mamagment team in the front desk and their team were professional, and respectful, and happy to help!!

2025-11-12

👏👏

2025-11-12

Excellent hotel

2025-11-11

I would like to congrats and say thank-you for everyone for the great services n helpful to explained well to foreigners.

2025-11-11

Complimenti a tutto la staff

2025-11-11

I migliori auguri per gli affari.

2025-11-11

Pedimos um quarto com 2 camas individuais e o nosso pedido foi atendido de imediato.

2025-11-10

Thank you it was excellent stay and the staff was nice and helpfull

2025-11-10

Thank you

2025-11-10

Thanks for the upgrade and friendly and competent service at the desk.

2025-11-09

Vielen Dank für alles!

2025-11-09

Accueil très chaleureux et sympatique, personnel toujours à l'écoute

2025-11-09

Camareire. Excelente

2025-11-09

personale molto gentile e attento, complimenti

2025-11-09

No entregue las llaves al retírame una disculpa y gracias por todo

2025-11-08

Complimenti alle ragazze della reception, soprattutto la ragazza con i capelli neri e la frangetta

2025-11-08

Tutti molto gentili, dalla accoglienza al servizio colazione. Grazie

2025-11-08

Grazie dell’ottima ospitalità! Personale davvero disponibile e professionale.

2025-11-08

Muy buena atención por parte de los empleados. Tanto recepción como los empleados del desayuno. Habitación amplia y limpia.

2025-11-07

Merci à l’ensemble du personnel de l’accueil , professionnel aimable et souriant

2025-11-07

Vorrei fare i complimenti alla persona che si è occupata della pulizia della nostra stanza, avevamo avvertito che mio marito è fortemente allergico alla polvere e la camera ci è stata fatta trovare perfetta, anche il giorno del riassetto veramente ben pulita.

2025-11-06

ありがとうございました。とても快適に過ごせました。

2025-11-06

Obrigado pela estada

2025-11-06

Vera Nice place/stay

2025-11-06

Ringraziamo per il servizio accoglienza e per la qualità dell’offerta complessiva. Forse si potrebbe dare la possibilità di avere una colazione più semplice e meno costosa. Per il resto tutto funziona molto bene. Grazie ancora e alla prossima occasione.

2025-11-06

Personale attento e disponibilissimo. Struttura meravigliosa e camera da sogno.

2025-11-05

Gracias por todas las atenciones

2025-11-05

Faccio i complimenti a tutto lo staff

2025-11-03

Dalla reception a tutti camerieri

2025-11-03

Staff molto professionale.

2025-11-03

Professionali, gentili e simpatici. Sento già nostalgia

2025-11-02

A great hotel in every aspect

2025-11-02

The stay was excellent!

2025-10-31

Staff at bar

2025-10-30

Sig. Igor al mio arrivo è stato veramente gentile e cordiale. grazie

2025-10-30

Thanks for the excellent hospitality.

2025-11-01

ringrazio Zack e Angelica del garbo cortesia e professionalità con la quale mi accolgono facendomi sentire a mio agio

2025-10-30

Mi trovo sempre molto bene nel vostro hotel e questa volta l'esperienza è stata ancor più positiva perché mi è stata assegnata una camera più spaziosa e rinnovata, rispetto ai precedenti soggiorni, pur ad una tariffa moderata. La gentilezza e l'accoglienza di tutto lo staff, sia alla reception, che nella sala colazione è sincera e veramente gradevole quando si viaggia per lavoro e si è normalmente nervosi e stanchi. Le stanze hanno tutti i servizi e gadget che uno spera di trovare, che non sempre sono presente nei 4 stelle: bollitore con biscottini, ciabatte, frigobar, campioncini Grazie ancora. Non sempre riesco a trovare una stanza a tariffe adeguate alle mie policy aziendali ma quando riesco, siete sempre la mia prima scelta a Firenze!

2025-10-30

Keep going, the future will be better!

2025-10-30

All was good

2025-10-29

The reception and the bartender were all very friendly and great staff ! Thank you !

2025-10-28

Ringrazio Igor per la cortesia e la disponibilità data.. e anche per l’ upgrade della camera

2025-10-28

Um agradecimento aos funcionários que trabalham servindo o café da manhã.

2025-10-28

I would like to prase the young lady that made our check in, unfortunatly I don't remember her name, but she was very helpfull and very nice.

2025-10-27

Un très bon séjour, merci à l ensemble du personnel

2025-10-27

Prossima volta un po’ di sconto visto che vengo una volta al mese

2025-10-27

Bravo pour la qualité d’accueil des employés

2025-10-26

Bravissimi

2025-10-26

Agradecimiento especial Daniela del bar

2025-10-26

Compliment to the staff

2025-10-26

Thanks

2025-10-25

We would like to thank the management and the entire staff for such a lovely and memorable stay. Your team's kindness and professionalism made our trip to Venice truly special. Thank you!

2025-10-25

General support by the staff was good

2025-10-25

Luggage transfer

2025-10-25

A well-run hotel, in a superb location; all staff helpful and kind, good breakfasts, clean and comfortable room and I was delighted to have a balcony

2025-10-24

Ottima organizzazione

2025-10-24

Thank you for providing beverages that was amazing to have something to drink in the room.

2025-10-24

👍

2025-10-24

Very friendly staff and nice,friendly treatment

2025-10-24

Thank you all for your services and help especially getting transportation and suggestions of places to have dinner

2025-10-23

Merci pour votre accueil

2025-10-23

Thank you !

2025-10-23

Very good

2025-10-23

El personal del hotel muy amable y atento, en especial las personas que atendían el desayuno.

2025-10-22

Thank you all!

2025-10-22

Gilnazi Zakaria Oshini

2025-10-21

Thank you for your great staff and service

2025-10-21

Obrigada pela lembrança que deixaram no quarto

2025-10-21

Grazie per l’accoglienza

2025-10-21

Great hotel and staff

2025-10-21

Grazie! The staff and accommodations were excellent!

2025-10-20

I would like to give a special thank you to the employees Sophie and Oshine

2025-10-20

Brava Angelica nella sala colazioni

2025-10-19

Good 2 days in this hotel, very happy

2025-10-19

Very satisfied from Julia in the reception to Angelica at breakfast there was a feeling of warm hospitality. Also, some small gifts and a warm welcoming note in the room make a difference.

2025-10-19

Συγχαρητήρια στο προσωπικό και τη διοίκηση για τις εξαιρετικές υπηρεσίες και την οργάνωση. Ιδιαίτερη αναφορά στη Julia της reception, που με το καταπληκτικό της χαμόγελο την ευγένεια καιτην εξυπηρέτηση της, μας έκανε να αισθανθούμε άνετα και φιλόξενα απο την πρώτη στιγμή. Πολύ εξυπηρετική και ευχάριστη επίσης και η Angelika στο πρωινό.

2025-10-19

Thanks for you kindness. Special mention to Daniela at the bar she's amazing.

2025-10-19

Todo bien

2025-10-19

❤️

2025-10-19

Restaurant team for breakfast was exceptional

2025-10-18

I whish I could stay longer at this hotel! The staff in general was very helpful, caring and attentive. Take my hat off, especially to Angelica in the breakfast area and to the manager a tall gentleman with glasses (sorry don't know the name) very polite and he made sure we were pleased and happy with our meal. Thanks a million.

2025-10-18

Grazie di tutto il conforto, l'attenzione e la cucina!

2025-10-18

thank you🥰

2025-10-17

Great place

2025-10-17

The dining room manager and his staff were pleasant, professional and attentive. 🙏🏽

2025-10-17

Thanks for getting us a room without having a reservation

2025-10-17

All of the staff was outstanding! The check-in staff and breakfast staff especially! Check-in allowed us to check our bags about 5 hours before check-in time. We were able to enjoy touring around Florence without our bags. Such a wonderful help.

2025-10-17

Ok

2025-10-16

lovely management as always

2025-10-16

many thanks to all of you

2025-10-15

Thank you for making our stay so nice. Everyone was friendly, helpful and polite!

2025-10-15

I appreciate the small touch of a hand written note to welcome me. It is a small thing but I do really appreciate the welcome. The small gift before I left was also a great touch. Thank you and all the staff for the warm hospitality

2025-10-15

All the check in and check out people. Super attentive and pleasant going above and beyond their duties

2025-10-16

der Mitarbeiter beim Check-in hat uns vorgeschlagen ein upgrade zu machen, da wir 5 Tage gebucht haben. Fazit: ein sehr schönes Hotel, zentral, ruhig, freundliches Personal

2025-10-14

Preparatissimi

2025-10-14

Igor is verry kind and professional.

2025-10-13

Thank you for the kindness and hosting, you are amazing!

2025-10-13

Staff very friendly and helpful

2025-10-11

High efficiency and professional.

2025-10-11

Lorenzo is great. He made us feel like home, for sure I will use in the future the hotel

2025-10-10

Nos encantó la estadia en el hotel.

2025-10-09

All the reception employees were great , they help us with info and tours , taxi and restaurant . I want to say special thanks to the lady at the breakfast buffet ( I wish I remember her name ) she was blond and no Italian super sweet and kind

2025-10-09

Thank you for offering us a room upgrade — we truly appreciated being able to enjoy a room with a wonderful view.

2025-10-09

Thank you for your hospitality.

2025-10-08

Agradezco su cordialidad y atenci

2025-10-08

Thank you for the welcome note!

2025-10-07

Grazie per avermi fatto sentire molto bene.

2025-10-07

Igor checked us in and he was fantastic. Professional, welcoming and a great ambassador for your brand.

2025-10-07

Thanks to Igor on reception who greeted us like old friends and has an exceptional level of hospitality service . 5 stars and thank you ;)

2025-10-07

You have a fantastic staff of smiling, neat, professional and helpful individuals. Well done!!

2025-10-06

Thanks. Overall, we liked it.

2025-10-06

Lovely room. Delicious breakfast.

2025-10-06

Quiero dar las gracias la recepcionista que nos atendió, y la equipo de limpieza por su magnífico trabajo.

2025-10-06

Thank you for everything. Blessings to you all!❤️

2025-10-06

First time visiting and it was amazing!! Thank you!!

2025-10-06

agradezco la amabilidad del personal que nos pusieron en una habitacion con vistas excelentes

2025-10-06

Il personale è molto gentile

2025-10-06

The bar was great and really enjoyed happy hour, after a busy day. Nice to end my day there before bed.

2025-10-05

Everything was amazing. Thank you for making our honeymoon so enjoyable!

2025-10-05

Thanks to everyone from the front desk to the dinning room, a wonderful stay.

2025-10-05

everybody was good. Sofia was exelent !

2025-10-05

Everyone was ever helpful either with reservations, greetings or general inquiries.

2025-10-05

We received a upgrade which was unexpected -- lovely room with view, nice happy hour, and delicious breakfast, both quality and quantity!

2025-10-04

The front desk staff, breakfast manager, and bar tenders were wonderful - truly professional, friendly and accomodating. Congratulations for a business that is well-run

2025-10-04

Excelente todo el servicio y la atención del personal del hotel.

2025-10-04

The best hotel near train station. TQVM

2025-10-04

Good

2025-10-03

Merci pour votre accueil!

2025-10-02

complimenti per l'affabilità del personale in particoilare Angelica e Zac

2025-10-01

Thanks for your hospitality.

2025-10-01

Maurizio per la disponibilità e professionalita’e Goli

2025-10-01

Nice hotel - great breakfast choices.

2025-10-01

All of the staff were polite and helpful .

2025-10-01

Keep up the good 👍 job

2025-09-30

elisa was great, balcony, mirror, lamp was too big for the table blocked half the tv

2025-09-30

Thank you so much for an incredible stay.Staff we very professional and eager to help with whatever you needed

2025-09-30

Thank you for our recent stay at your hotel

2025-09-30

The best

2025-09-29

Muy buena atención de todo el personal

2025-09-29

Me gustaría hacer especial mención de Angelica, camarera que nos atendió en el desayuno. Su amabilidad, profesionalidad y cercanía marcan la diferencia.

2025-09-29

Un servicio excelente desde recepccion hasta las personas de cafeteria , amables y mostrando una sonrisa cada momento, estando pendientes de lo que nos podia ayudar. Servico de habitaciones igual de amables Para nuestra familia un 10 en calidad humana que en ocasiones cuesta encontrar

2025-09-29

Mon mari et moi-même avons apprécié votre établissement pour l'organisation qui était parfaite. Le personnel est agréable et professionnel et son excellente localisation par rapport au centre ville.

2025-09-29

Thanks so much to the breakfast staff who kept a well stocked buffet.

2025-09-28

Staff are wonderful for accommodating our group of 30.

2025-09-28

Excellent service!!

2025-09-28

Wir waren als Ehepaar für fünf Tage in diesem Hotel. Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind innerhalb von 10-20 Minuten zu Fuß erreichbar. Ein besonderer Dank an das Personal im Frühstücksraum Herrn Zack, Frau Angelika und Frau Yassman. Sie waren sehr nett und hilfsbereit, auch beim anderen Fragen bezüglich Sehenswürdigkeiten etc. Waren sie hilfsbereit,. Es wurden uns immer frische Cafés, Cappuccinos und sonstiges zum Tisch gebracht,. Das Frühstück war wunderbar und lecker, sehr umfangreich( gekochtes Ei, Rührei, Wurst, Bacon, verschiedene Käsesorten, frische Obst und Gemüse, verschiedene Kuchensorten und vieles mehr . Das Hotel ist sehr sauber. Die Damen und Herren an der Rezeption waren jederzeit hilfsbereit und sehr freundlich. Wir haben unseren Aufenthalt dort sehr genossen. Wir empfehlen dieses Hotel auf jeden Fall weiter.

2025-09-28

Wir waren als Ehepaar für 5 Nächte /6Tage dort. Besonderer Dank an die Rezeption und an das Personal im Frühstücksraum Herrn Zack, Fr. Yasaman und Fr. Angelika sowie Herrn Arvin. Sehr hilfsbereite und kompetent Rezeption. Frühstück war sehr gut, mit kalten und warmen Gerichten, frische Croissants und sonstigen Kuchen. Wir haben den Aufenthalt sehr genossen. Das Hotel liegt sehr zentral, gegenüber von Hauptbahnhof . Alle Sehenswürdigkeiten sind innerhalb von 10-20 min zu Fuß erreichbar. Von dort nach Pisa mit dem Zug nur knappe 1 Stunde( ca. 10€) und Flughafen 20 min( nur 1,70€/ Person) erreichbar. Wir würden das Hotel gerne weiter empfehlen. Es war alles super. Vielen lieben Dank.

2025-09-26

Vielen Dank für den wunderbaren Aufenthalt!

2025-09-26

it was our second stay at the hotel. staff was super helpful and friendly as always. special thanks to Danai and Ilenia for providing us with everything, including booking our trips around Tuscany

2025-09-26

Thanks for a generally pleasen stay.

2025-09-26

Giulia & Gioviani were both excellent. Went out of their way in a very busy time to help.

2025-09-25

We couldn’t check in as we arrived early buy when we came back around 3pm, it still took a while before we could enter the room. The shift of the staff who handled us earlier ended (when I asked about our room at about 3pm, she said there was change of staff) and there might not have been a proper turnover to the incoming staff because I had to ask against 3:30 if we could enter our room already. We had to wait for almost an hour before our room became ready. I loved the idea though of a welcome drink.

2025-09-25

Staff super gentile e disponibile

2025-09-25

Thank you fir gave us spacious room.

2025-09-24

Thank you for the arrangement of transport from the hotel to Pisa Airport.

2025-09-23

Tuvimos un problema con un peluche de una niña que se olvido en la habitación , y apareció en el medio de la ropa de la cama que iba para la lavandería, super amables, profesionalidad, muchísimas gracias

2025-09-23

The ladies on the breakfast buffet where very attentive and nice.

2025-09-23

Thank you for the upgrade on our room!

2025-09-23

Thankyou to the front staff that checked us in. She was extremely helpful. You are lucky to have her.

2025-09-22

The reception who greeted us on arrival and the lovely waitress at breakfast made this rating much higher than it would otherwise have been, they were brilliant and I hope how wonderful and welcoming they are is recognised.

2025-09-22

You're hotel delivered my expectations

2025-09-21

Everything worked exactly how a hotel should.

2025-09-20

Staff are friendly

2025-09-20

Muchas gracias!!!

2025-09-18

thank you for the staff

2025-09-18

Great

2025-09-18

Excellent service

2025-09-18

Ottima la posizione

2025-09-17

Very nice and helpfull Staff at the reception.

2025-09-17

Thanks a lot for your kindness and for services at the top level!

2025-09-17

Excellent service

2025-09-16

Thank you for our nice sta

2025-09-16

Votre personnel est au top

2025-09-16

Obrigada por tudo

2025-09-15

grazie! il nostro soggiorno è stato molto confortevole

2025-09-15

Just that everything was good

2025-09-15

Great staff and exquisite hospitality. In the breakfast room, they remember you after your first breakfast!

2025-09-15

Breakfast staff are delightful. Sweet bar is great.

2025-09-15

Staff alla sala colazione

2025-09-15

Thank you for a lovely stay at your hotel!

2025-09-14

Front desk staff are excellent!

2025-09-14

A wonderful stay! All the staff we met were friendly and professional and very welcoming! Thank you for a hospital welcome!

2025-09-14

thank you for all kind hospitality

2025-09-14

Thank you for your kindness and warm treatment.

2025-09-13

NA

2025-09-12

Room very clean and comfortable. Your staff very helpful and polite

2025-09-12

We have stayed in another NH hotel before and this one was also amazing.

2025-09-12

The services we received were excellent, thanks to all those individuals who made our stay feel welcomed. Our only uncomfort was the small room where could barely walk around the bed.

2025-09-12

The man who welcomed us in the breakfast room was very attentive and kind. Igor was also very helpful with check-in.

2025-09-12

Sehr freundlich und feiner Aufenthalt

2025-09-10

Thank you for an excellent stay

2025-09-10

Excellent and friendly service rendered by all staff. Thanks again

2025-09-10

Gracias por la atención tan amena. Sami de recepción excelente y muy predispuesto, Tomás y Angelica del desayuno excelentes muy cordiales, siempre con una sonrisa y dispuestos a ayudar Excelente personal me hicieron sentir como en mi Casa gracias

2025-09-10

Thank you for the lovely service, especially Emilia. She was nice and helpful.

2025-09-09

Vorrei sottolineare la cortesia e la simpatia al desk. In particolare di una ragazza con capelli lunghi raccolti a coda di cavallo. Non so il nome. Davvero brava.

2025-09-09

We were a group of 12 and we were pleased without stay. The staff went above and beyond.

2025-09-09

The location is very good. Overall stay was comfortable.

2025-09-08

The whole staff was professional and always welcoming.

2025-09-08

Been a couple of times to Florence but not likely to come back again as I have seen what I wanted. Location is good for catching trains.

2025-09-06

The Hotel is very good but the surrounding area is very crowded even it is difficult to walk

2025-09-06

L’accueil est efficace et aimable.Des attentions sympathiques au petit déjeuner.Happy hour pratique et bar agréable.

2025-09-05

Grazie per la disponibilità.

2025-09-05

We are happy that we stayed in your hotel. The staff were cheerful and professional. The location near the train station was perfect as we planed on taking a day excursion to Rome.

2025-09-05

One of the most comfortable hotels I stayed in during my 3 week vacation in numerous cities of Italy. <3 Thank you!

2025-09-05

Très bon accueil, personnel très attentif aux demandes.

2025-09-04

We. Sure enjoyed our 2 day stay in your hotel. Staff were very professional and helpful. Our room were extremely clean. I can’t think of any negative thing to report. Grazie, Russell Houser

2025-09-02

location and hospitality was great. I definitely have a plan to visit again. Thanks overall.

2025-09-02

I am most grateful for your kindness and courtesy. The hotel foyer is very welcoming, and the staff are very kind. The rooms are very clean, and the hallways are extremely clean too. The hotel has a nice smell, and it makes it feel homely It is a very quiet hotel . I love it. despite being in the city centre it is a haven of peace. we'll done and keep up the good work.

2025-09-02

Reception staffs are acceptional, friendly and helpful, Breakfast is outstanding .

2025-09-02

Amazing hospitality

2025-09-01

Ottima struttura personale cordiale . Ottima posizione della struttura, stanza perfetta

2025-09-01

Staff was tentative and courteous.

2025-09-01

Félicitations pour votre organisation millimétrée

2025-09-01

A very comfortable stay, staff mist helpfully. Hotel extremely clean

2025-09-01

Great stay bed comfy and people friendly

2025-08-31

Grazie per la cortesia

2025-08-31

They are very helpful

2025-08-31

thankyu

2025-08-30

Thank you so much for this amazing trip !

2025-08-30

Ringrazio Giulia alla reception per la cortesia,gentilezza e professionalità.

2025-08-30

Igor gave us a warm welcome.

2025-08-30

Very aerviceminded reception

2025-08-29

Everything was great. We just didn’t like the location because there were too many people when you walked out the front door

2025-08-29

Merci à Giovanni et Igor pour leur accueil et conseils sur la visite de la ville

2025-08-29

Overall the stay was pleasant Thank You

2025-08-29

Tout était exceptionnel, nous nous sommes sentis pris en charge, le personnel était particulièrement attentif, les chambres très bien nettoyées. Le mot d'arrivée qui m'attendait dans la chambre et le cadeau de départ étaient une marque de d'attention dont je me souviendrai très longtemps. Merci infiniment, nous reviendrons dans votre hôtel

2025-08-28

Thanks for the excellent service Very noisy from outside especially in the morning,from machinery at the station

2025-08-28

Everything was great. We appreciated a lot the greeting card and the present at the end, and the overall service. Congratulations!

2025-08-28

Nos cambiaron a una habitación superior, por lo que entendí. Eso se agradece mucho.

2025-08-28

Staff were all lovely and the room was very clean.

2025-08-27

Lovely room, great staff!

2025-08-27

So gentle & kind

2025-08-27

All staff great except for first guy

2025-08-27

Thank you for the great service

2025-08-27

The people in the reception were great, really nice and easy going, that’s a plus that we appreciatte

2025-08-27

Le cadeau de bienvenue était une délicate attention ainsi que le surclassement de la chambre.

2025-08-27

Благодаря за прекрасното обслежване!

2025-08-27

Thanks for everything!

2025-08-26

Excellent

2025-08-26

Beautiful hotel and the staff were very helpful and friendly!

2025-08-26

Amazing!

2025-08-26

Thank you to Marcel and Igor for their professionalism.

2025-08-26

super staff!!!

2025-08-25

Todo muy excelente!!

2025-08-25

Great hostess staff at breakfast. Made sure we were well taken care of.

2025-08-25

Gerne wieder

2025-08-25

We enjoyed our stay very much. Location was excellent. Staff were very efficient. Would definitely stay here again. Highly recommend.

2025-08-24

Thank you for a great stay it way outdid our expectations for the money we paid

2025-08-24

Agradecimiento especial a Lorenzo y al servicio de Tomás en el desayuno

2025-08-24

Agradecida con la atención del personal tanto de recepción como el buffet como el personal de limpieza. He estado muy a gusto estos días y me ha hecho mucha ilusión los detalles que han tenido. Sin duda volvería a hospedarme . Gracias

2025-08-24

Bravo et merci à l’ensemble du personnel de l’établissement, particulièrement à Angelica qui lors des petits-déjeuners a toujours été très attentionnée et accueillante.

2025-08-23

Agradecemos la posibilidad que nos dió el hotel para dejar las maletas previamente al check-in. Tuvimos un problema de atasco en la ducha que solucionaron rápidamente. Repetiríamos sin duda por precio, personal del servicio y ubicación del hotel.

2025-08-23

Quiero dar las gracias al personal de recepción, por la ayuda prestada durante el check-in, especialmente a Gabriel y del personal del desayuno a Oshimi ( no estoy seguro de si está bien escrito) por su atención y sonrisa por las mañanas.

2025-08-23

thank you

2025-08-22

Great service all round

2025-08-22

Todo perfecto

2025-08-22

Muchas felicidades al personal, han sido muy atentos

2025-08-21

Great breakfast selection and overall customer service

2025-08-21

Very nice!

2025-08-21

Foral altamente profissionais.

2025-08-21

Sehr freundliches Personal im ganzen Hotel

2025-08-20

Everything perfect. Well done.

2025-08-20

Thank you for the hospitality. We had a good time staying in your hotel.

2025-08-20

Gracias por hacernos la estancia, como en casa.

2025-08-19

Thank you for making our stay in Florence so memorable

2025-08-19

Excelente custo benefício, limoeza e localização

2025-08-19

Merci pour tout

2025-08-19

Sehr freundliches Personal am Empfang! Aber auch sonst überall sehr gutes Personal.

2025-08-19

Mauriz 10

2025-08-18

Igor was so lovely to deal with, thank you for the small touches left in our room. We appreciate it all.

2025-08-18

Dank je wel voor de uitstekende service

2025-08-18

A todo el personal. Gracias

2025-08-18

remerciements et félicitations

2025-08-17

Would like to thank management for the friendly service and the willingness to assist and also the thoughtful little gift that added that special touch.

2025-08-17

Thank you so much for making our stay a great experience

2025-08-16

remerciments pour tous le personnels.un grand merci pour le personnels de chambres

2025-08-16

Un GRAND MERCI à tout le personnel sans exception.Grace à vous ,on a passé un excellent séjour à Florence .vous avez étés très professionnels, serviables et gentils. Je remercie plus particulièrement Mr Maurizio ,qui nous a surclassé et accompagné jusqu'à la chambre Et le Mr à l' entrée du restaurant du petit déjeuner (iranien de nationalité je pense) qui ,chaque matin nous a accueilli avec un grand sourire .sans oublier la très belle OSHINI qui était très attentionnée et vérifie à chaque fois si on avait besoin de quelque chose , malgré que tout était disponible ,vu la qualité et la variété du petit déjeuner.franchement BRAVO.Merci pour la boisson de bienvenue,merci pour la carte avec le gentil message et merci pour le Regalo 😄: spaghetti avec le nom de l hôtel.Je recommande votre hôtel sans hésiter.Grazie mille.

2025-08-16

comfortable stay

2025-08-16

Queremos agradecer durante nuestra estancia en su hotel, la magnífica atención de las recepcionistas. Cualquier cosa que hemos necesitado saber , han sabido asistirnos muy afablemente. Y en general , muy contentos con el trato recibido y los servicios disponibles del hotel.

2025-08-15

We have a wonderful stay, thank you

2025-08-15

Muchas gracias por la atención, amabilidad y buen trato, muy satisfechas.

2025-08-15

The staff were very friendly and treated me very well! My first time in Florence…. Whenever I come back, I will be sure to stay here. The value and location is a plus!!!

2025-08-15

Merci au personnel de chambre, petit-déjeuner et réception pour leur professionnalisme. 😊

2025-08-14

Thanks for everyone, you are so helpful

2025-08-14

部屋を隣同士にしてくれて、ありがとうございました。家族旅行だったのでとても助かりました。

2025-08-13

Everybody was very nice. Thank you for the nice stay.

2025-08-12

Highly appreciating your support and follow up The staff are super super friendly, smiling, and supportive Wishing you all the best Again, thank you

2025-08-12

It was really nice to stay in your hotel. All of the staff was very helpful. It is really thoughtful of you to leave little gifts to our room as well.

2025-08-13

Grazie per la cortesia l ospitalitá e la professionalitá

2025-08-12

Thank you for your care during our stay, we felt very welcome.

2025-08-12

Le barman est vraiment super

2025-08-11

On a passé un excellent séjour dans l'hôtel. Grâce à Angelica on a eu chaque jour un cappuccino frais joliment décoré, Victoria nous a fourni plein de renseignements utiles. La literie (matelas) sont excellents, la chambre était toujours bien rangé et chaque jour on a eu une bouteille d'eau. Un plus le centre historique est à deux pas, facilement accessible à pied, la gare est en face de l'hôtel. Que souhaiter de plus ? Je ne peux que recommander. Un grand merci à personnel de l'établissement pour notre séjour confortable à Florence !

2025-08-11

Gràcies per la magnífica vista del Duomo des de la nostra habitacio. Sou molt atents i generosos. Moltes gràcies per la vostra hospitalitat.

2025-08-11

Thank you for the room upgrade as a compliment for our 20 years anniversary,the welcome drinks, and all the support and smiles from all the staff

2025-08-11

Thanks for the great service and the high quality of the hotel

2025-08-10

Thankyou - we enjoyed our stay with you. Breakfast great, staff very helpful.

2025-08-10

Gracias por las atenciones recibidas y por el souvenir

2025-08-10

thank for your services

2025-08-10

I would like to thank Lorenzo on reception for his helpfulness and professionalism

2025-08-10

👍

2025-08-10

All the staff were incredibly attentive and made us feel welcome and well looked after.

2025-08-10

Great 👍 service

2025-08-10

Thank you for always greeting us with a vibrant smile whenever we swing by the lobby :)

2025-08-10

Thank you . Nice stay .

2025-08-10

Grazie mille per la disponibilità e cortesia.,il Nostro Hotel a Firenze

2025-08-10

The Team are great. Thank you!

2025-08-10

Well done. Lovely stay. All staff great. Lorenzo checked us in ..... a superstar