c-hotels Ambasciatori

2026-10-28

Ilenia did the upgrade and I had to thank her!!

2026-10-28

Complimenti per la grande professionalità e gentilezza del personale alla recepion

2026-10-27

Thank you for having this staff team. Always checking for assistance and almost daily checking with us if we are satisfied and if any assistance needed.

2026-10-28

Grazie dell'accoglienza gentile e puntuale

2026-10-26

I miei complimenti per l'attenzione, la cortesia e la disponinilità. Il soggiorno è stato ottimo. Ho apprezzato, in particolare, le piccole attenzioni riservate. Grazie.

2026-10-25

Cortesia e professionalità del personale, colazione eccellente i miei complimenti.

2026-10-25

Grazie di tutto! A presto❣️

2026-10-25

Ringrazio il personale del check in. E' venuto incontro alle mie esigenze senza neanche che lo chiedessi

2026-10-24

Tutto perfetto. Continuate cosi....

2026-10-24

Thank you for making the whole stay wonderful and pleasant.

2026-10-23

Agradecimientos a todo el personal, tuvimos una grata experiencia y recomendaremos el lugar. Gracias.

2026-10-21

Thank you all. We'll be back.

2026-10-20

all staff very friendly

2026-10-20

Amazing

2026-10-19

Staff - very polite, always smiling and helpful.

2026-10-19

The lady at the bar showed us how the lights worked and needing to put your key in the slot for the power to be on.

2026-10-18

Excelente ambiente.

2026-10-17

Loved the library/ quietness/ relaxing in the bar A lot of people with just comfortable setting Very clean Thank You

2026-10-17

The entire staff were very welcoming. The room was in very good condition, the view excellent. The breakfast quality and variety was outstanding. I am happy to have returned (I first stayed in 2017) and would return again.

2026-10-15

thanks!

2026-10-14

Yes, the room was very cozy, the breakfast was delicious, and the service throughout was impeccable.

2026-10-13

Very courteous staff. One staff from A floor at the bar helped to open my wine bottle on the 9th October

2026-10-13

The front desk/reception people are wonderful. Could not b more welcoming

2026-10-13

Front desk staff were very friendly, happy and helpful

2026-10-13

Grazie per la gentilezza e la cortesia che ci avete donato. Un sorriso vale molto, di questi tempi.

2026-10-12

Grazie a voi il mio fine settimana di studio a Firenze è più più leggero . Sono sempre felice di pernottare da voi ogni qualvolta si trova una stanza a prezzi umani 😁 .Siete sempre la mia prima scelta.

2026-10-12

Grazie a tutto il personale per la vostra accoglienza. Il servizio colazione poi è superlativo

2026-10-12

Bien

2026-10-12

Complimenti allo staff

2026-10-11

I wish I could get a room with a balcony, because my two friends got one but I was the only one who didn't, a room with a balcony was a valuable experience for me when I came to Florence, a beautiful city.

2026-10-09

Great hotel. Your front desk staff was polite, accommodating and very helpful.

2026-10-09

Friendly, helpful staff. Great location.

2026-10-08

Thanks for the friendliness of the hotel service team!

2026-10-06

Muy gentiles y predipuestos

2026-10-06

everything

2026-10-06

All good

2026-10-06

All the people were excellent, exceedingly polite and went out of their way to be helpful. The reception, check-in and check-out was fast. That means the management has worked hard to make the employees feel that it is their hotel.

2026-10-06

Reception was fast and efficient. Very friendly and provided room upgrade options for our early arrival from Milano. Reception experience was great.

2026-10-05

good

2026-10-05

Tanti ringraziamenti

2026-10-04

Ricardo at the bar was friendly, courteous and provided great info for our visit to Florence and Tuscany.

2026-10-03

Well done

2026-10-03

as i said to staff and i wrote a note i only have one problem that my stay was too short everything was exceptional

2026-10-03

Thanks for the good stay and service.

2026-10-03

Easy to check in and convient to keep the luggage when.checking out.

2026-10-01

O atendente na recepção foi extremamente gentil e educado. Não lembro o nome dele, acho que era, Maurício ou Mateus, algo assim. Gostaria de parabeniza-lo pelo atendimento.

2026-10-01

X

2026-09-30

Al personal que me atendió a la llegada.

2026-09-30

Merci pour l accueil du personnel qui a fait l effort de communiquer avec nous en français.

2026-09-28

Amazing staff, very helpful, thank you.

2026-09-27

All management approachable and helpful .

2026-09-27

A la recepcionista que nos recibió Excelente Muchas gracias

2026-09-27

molto gentili

2026-09-27

Very happy with my stay at your hotel. Very convenient for the station. Room was cleaned each day. Buffet breakfast was excellent, far better than I have experienced before in more expensive hotels. Staff were friendly and helpful. I would recommend.

2026-09-26

Thanks for the service.

2026-09-25

Nous avons passé un excellent séjour en votre hôtel, qui est bien situé, et facile d'accès. A recommander.

2026-09-25

The reception staff were all amazing. Elaine was superb!

2026-09-25

We had a great experience staying at this hotel! Special thanks to Stephanie and Maurizio from the reception and everyone of the breakfast staff!

2026-09-24

Ringrazio Zac per il consueto e proverbiale benvenuto; ringrazio Angelica per il suo sorriso e la sua cortesia; ringrazio Matteo per l'alta professionalità unita a una completa e signorile disponibilità

2026-09-23

Great hotel and staff was very helpful

2026-09-22

Lesson was the best!!

2026-09-22

Excelente servicio en todas las areas

2026-09-21

Mi hanno permesso di lavorare nella hall nonostante il check out già effettuato al mattino. Gentilezza e garbo

2026-09-21

Customer service was very good

2026-09-21

Complimenti per l’accoglienza Tutti molto gentili

2026-09-20

Sami was such a great help. We came in on late flight via airport. He came and met us in Florence and helped get us to the Ambassador. Cannot say enough excellent words for his professional service and help. Thank you, thank you!1

2026-09-19

At check in, the front desk associate offered us an upgraded room for larger size, opposite side of hotel from train station and a balcony with nice view. All were good except room size was still pretty small. Also, another associate corrected the missing booking.com free breakfast and it was a very nice buffet.

2026-09-19

tutto ottimo

2026-09-18

Parabéns a toda equipe pelo atendimento e simpatia.

2026-09-19

Rapida risoluzione di un problema perché una finestra della camera non chideva

2026-09-17

Gracias por sus buenas palabras y respuesta

2026-09-17

Everything was perfect. Thank you

2026-09-17

Muchas gracias!

2026-09-16

A la recepcionista que nos otorgó el cambio de habitación por una más cercana al ascensor facilitando a mi esposo que utiliza bastón el acceso a la misma

2026-09-16

Claudio della reception è stato simpatico, gentile e molto premuroso

2026-09-16

Very smiley and helpful staff. Lovely hotel that catered very well for people of our age (80 plus) and made the celebration of our 60th wedding anniversary special. Hotel is well situated for station and areas/monuments we wanted to visit. Unlikely to return simply because we are getting too old to sightsee!

2026-09-15

Thank you so much

2026-09-15

Massimo recommended 2 restaurants and we tried one (Il Giardino) and the service was excellent. We were happy to receive a welcome drink and 10% discount being guests from the hotel.

2026-09-15

The staff have all been fantastic and are a credit to the hotel, very pleasant, very efficient, very friendly......Very Good!

2026-09-15

The girls from the breakfast are very attentive, polite, and friendly!

2026-09-14

le personnel est à la disposition de la clientèle avec le sourire et la compétence

2026-09-14

Great reception/check-in/check-out experience. All staff is very nice

2026-09-14

Grazie

2026-09-14

merci pour votre accueil et pour votre réactivité quand nous avons eu besoin de vous (réservation de taxis...)

2026-09-14

Enjoyed our stay, staff was very good and supportive.

2026-09-14

Congratulations. Very nice and pleasant.

2026-09-14

Every thing was smooth no problems no complaints was all good

2026-09-13

Gracias por las pastas toscanas!

2026-09-13

Thank you for all the staffs for giving us excellent service during our stay.

2026-09-13

Thank you!

2026-09-12

They were very Kind and helpful.

2026-09-12

Merci à l’ensemble du personnel et spécialement à l’accueil. La préposée bous a parlé en français.

2026-09-11

👍👍

2026-09-11

Nice work!

2026-09-11

The staff during breakfast were very pleasant people. They acknowledged us and truly wished us the best.

2026-09-11

The receptionists are very attentive. One of them, who is Arab (I forgot her name), was very helpful

2026-09-08

Thank you

2026-09-08

Tout était parfait !

2026-09-08

Gratuluję tak sympatycznej załogi.

2026-09-08

Great location. Room just a little dated. Couple of mishaps with the room, but were very quickly corrected, so cannot complain, (shower tray blocked, batteries in the safe needed replacing. Bed was a double instead of two singles. But that could be down to my travel agent. Staff came to seperate bed & remake immediately! No milk or cream with the coffee facilities). Tiny issues. I WOULD stay hear again.

2026-09-08

THANKS FOR ALL

2026-09-07

Com0l8menti a tutti!

2026-09-07

Rongrazio tutti alla reception per la loro professionalità ed il personale in sala colazione

2026-09-07

Merci

2026-09-05

Merci pour l'accueil en tant que français

2026-09-04

Gracias por sus atención, muchas gracias

2026-09-04

Merci pour l'accueil et l'agréable séjour dans votre hôtel

2026-09-03

Management was friendly and polite.

2026-09-02

Al personal de mostrador fueron amables en todo momento y extraordinarios en su atención. Gracias

2026-09-02

😀😀😀 everything is perfect

2026-09-02

Thanks for a great stay and room upgrade.

2026-09-02

Un trato muy amable y profesional. Eficiencia

2026-09-03

Toda vuestra atención fue excelente. Muchas gracias.

2026-09-01

El personal de recepción fue extraordinariamente amable y atento. The recepcionists were immensely polite and helpful.

2026-09-01

Un grand merci à Lorenzo pour sa gentillesse, sa disponibilité et surtout ses précieux conseils lors de notre arrivée, sur les déplacements et les visites de la ville et ses environs.

2026-08-31

Cordiali, pronti a rispondere ad ogni perplessità e simpatici.

2026-08-31

All good

2026-08-31

Excellent séjour et grande amabilité du personnel

2026-08-31

Excelent stay

2026-08-31

Muy buena la atención del personal. Felicitaciones al hotel en general.

2026-08-30

都非常棒

2026-08-30

Muy buena idea el aperitivo y pequeño bufet en el Sweet Bar Muy atentos todo el personal, pendientes de su estaba todo bien. Incluso nos llamaron por teléfono dos veces para comprobar si estaba todo ok

2026-08-30

Thank you

2026-08-30

Miriam de recepción. Muy muy amable.

2026-08-29

Great team, helpful, efficient and welcoming.

2026-08-29

We made this booking in a hurry because our original one was somehow booked into a wrong country. Your check-in clerk did a magnificent work, thank you. The breakfast arrangement was splendid and unique.

2026-08-28

Primera vez y no será la última. Trato por parte del personal excelente. ❤️

2026-08-26

El ombre en la reception del desayuno fue muy educado y amable asi como las personas que me atendieron para check in y out. El desayuno lo encontré muy rico.

2026-08-26

Perfect location, staff exceptional

2026-08-26

Giovanni was great!!

2026-08-26

Un ringraziamento particolare a Cristian per la cortesia e disponibilità.

2026-09-04

vi ringraziod ella dsisponibilità spèecialmente in orari assai duifficili nei quali spesso vi raggiungo e del trattamento economico sempre ottimo

2026-08-26

Gracias por cuidar con tanta atencion mis medicamrentos que necesitaban congelador.

2026-08-26

Thanks to the staff member who offered me a room upgrade at a special price during check-in, I stayed in a marvelous room and am heading home with great memories of Florence.

2026-08-25

Persona molto efficiente

2026-08-25

Good stay

2026-08-25

Thank you to the reception staff, housekeeping and breakfast staff. All were excellent in their service.

2026-08-25

Continue to provide good service

2026-08-25

Quisieras agradecerles por todo! Nuestro primer viaje a Italia desde Argentina. Gracias eternas

2026-08-25

The staff working very well!

2026-08-24

Io e mia moglie ci siamo trovati molto bene nella vostra struttura

2026-08-24

Les petites attentions étaient très agréables. Bravo à l’ensemble du personnel pour la qualité du service client

2026-08-24

All good!

2026-08-23

Todos muy amables

2026-08-23

Ringrazio per ospitalità e professionalità

2026-08-23

The young man were very pleasant and extremely friendly and helpful

2026-08-23

初めてのイタリア旅行。フィレンツェ滞在の中で、予約取り忘れの1日を貴ホテルにしました。でもとても良かったです。次はずっとここにします。

2026-08-22

moc děkujeme za příjemný pobyt

2026-08-22

Excelente estadia, quartos limpos e organizados e excelente café da manhã. A localização também é ótima, ideal para quem vai se locomover de trem

2026-08-21

ringrazio per la professionalità e gentilezza di tutto il Vostro personale, senza escludere quello ai piani dedicato alle stanze

2026-08-21

The stuff is very polite and helpful!

2026-08-21

Todo muy bien. Muy buena ubicación frente a la estación de tren y a 15' del duomo. Excelente el desayuno.

2026-08-22

As far as I could see, high and professional customer relations at the reception desk.

2026-08-21

Grazie per la gentilezza

2026-08-20

Didn't like our room allocation, too far away from reception, exit, etc. It was 156 at the end of the corridor. It was changed to 125 next day without any argument, very impressed!

2026-08-20

Bonne organisation des personnels l’accueil est très chaleureux je pense que vous manager bien l’ensemble des équipes

2026-08-19

The front desk and the bartender in the lounge were all top notch!!

2026-08-19

personal de recepcion

2026-08-18

Very clean and friendly

2026-08-18

The pasta and welcome drink was a lovely touch I am grateful for such a wonderful stay.

2026-08-18

Gracias por la amabilidad desde la persona que nos hizo el check in, al igual el mismo propietario del hotel en ocasiones nos ayuda en varias dudas y situaciones que teníamos. Gracias por todo

2026-08-18

GRAZIE!

2026-08-17

Un ringraziamento particolare al servizio colazione molto attento alle esigenze di ogni cliente. Bravi

2026-08-16

nice service. very pleasant stay and enjoyed the stay

2026-08-16

Complimenti per la gentilezza del personale e la qualità complessiva del servizio

2026-08-16

Well done in taking care of your guests.

2026-08-15

All very friendly with professionalism.

2026-08-15

Would like to thank the management for running a lovely clean hotel with helpful staff. Highly recommend staying at The Ambassador- great location for sightseeing and commuting by train

2026-08-15

Merci pour le service les petites attention à l’entrée le petit mot personnalisé avec le chocolat le congeler de bienvenu aussi le packet de patte à la sortie

2026-08-15

Parabéns pela cordialidade como fomos recebidos e acomodação confortável.

2026-08-15

We would like to thank Angelika for her excellent service at breakfast. She was always cheerful and helpful, even prepared fresh juice for us and coffee. Also the reception team were brilliant.

2026-08-15

Un sentito grazie per il vostro lavoro. Siamo stati bene a casa vostra.

2026-08-14

Dear Hotel Management, I am writing to formally commend Maritzio for the exceptional service he provided during our recent stay at your hotel. From the moment we arrived, Maritzio went above and beyond to ensure we felt welcomed and well looked after. His professional attitude, attentiveness, and warm hospitality truly stood out and made our visit memorable. It is rare to encounter someone so genuinely dedicated to outstanding customer service. Please extend our sincere thanks to Maritzio for his hard work and kindness. He is a wonderful asset to your team. Warm regards, Andries Steyn

2026-08-14

Por su hospitalidad, han sido muy amables y atentos en todo momento y nos han ayudado en todo.

2026-08-13

Good

2026-08-13

スタッフの皆様がとても親切で、また清潔で十分な広さの部屋で快適に過ごすことができました。ありがとうございました。

2026-08-13

I’m frequentl traveller and I learned to value the little things. The personal handwrititen note in the room, the complimentary welcoming drink, a follow up call to see how the room was and the upgrade of a room with a fabulous view were above expectations. So overall I had the impression that the management really values quests and don’t see them just as customers. Especially appreciated since this was a very busy season for you. I would gladly return and recommend

2026-08-13

Merci à Aurora pour sa gentillesse et sa réactivité. Elle disait parler un peu français mais elle parlait très bien en français. Merci pour ses conseils pour le restaurant au top.je tiens à dire que tout l'équipe était très agréable . Merci aussi au barman que l on a vu au début de notre séjour un brun mince je ne sait pas son nom, très sympas et au top au niveau du service.

2026-08-12

thanks

2026-08-12

Muchas gracias por la atención y cordialidad recibida.

2026-08-11

The team at reception was really nice with us during our checkin process.

2026-08-11

El joven de recepción nos atendió sumamente amable y nos habló en español.

2026-08-11

Muy buena la atención de todos los recepcionistas y de funcionarios del desayuno y bar.

2026-08-11

Muchas gracias por la experiencia.

2026-08-10

Thank you to the team. Treats and service were good. But the Tuscany Region has a fertile plain. Cheese, dairy products and vegetable-fruit variety should be increased

2026-08-10

Yes, staff were pleasant and professional. I used your laundry service twice and you did a great job.

2026-08-09

Gracias por los detalles dados por nuestra luna de miel. Muy agradecidas y contentas

2026-08-09

Personale ben scelto e addestrato alla perfezione, sono molto contenta sia del trattamento ricevuto al check in sia nella zona della colazione, dove il personale spicca particolarmente per gentilezza e dosponibilità

2026-08-09

Tout le personnel et nottament a angelina pour sa gentilllesse

2026-08-09

Staff was helpful to us as we figured out how to navigate Florence. It was a pleasure to stay in your hotel.

2026-08-09

The breakfast staff was perfect!

2026-08-08

Front desk was very accommodating for English speakers

2026-08-08

Han sido muy amables conmigo y con mis padres. Un fuerte abrazo desde Valencia (España). Espero volver a veros!!

2026-08-06

Grazie mille per il supporto e l'assistenza ricevuti durante il mio soggiorno.

2026-08-06

I’m impressed with your services

2026-08-06

Nice staff！ It was the best stay of Italy! breakfast is also good！

2026-08-06

Thank you very much for the lovely hospitality and for the lovely room. My daughter was very happy and this meant a lot to me 😊🤩

2026-08-06

Very pleasant stay and small gifts on a bed make a big difference to other hotel chains.

2026-08-05

Muchas gracias por todo.

2026-08-05

Mr Lomani and I really appreciated the hospitalities from the staff, the room, the location and the food for our breakfast’s rituals mornings ! I recommend this hotel 100% ! Thanks you for making our stay easy simple and very enjoyable!

2026-08-05

bene

2026-08-03

Salvo el tema del ascensor el resto estuvo perfecto. Seguramente volveremos.

2026-08-02

Mil gracias por los productos gluten free que pude recibir en el desayuno, súper importante contar con éste servicio para los que somos celíacos.

2026-08-02

Thank you for great service

2026-08-01

Grazie alla disponibilità, prontezza e professionalità nonché della gentilezza, del personale tutto, il mio soggiorno è stato ottimo, rilassante e agevole.

2026-07-31

Por favor agradezcan a la señorita que hizo la limpieza de mi cuarto! Fue increíblemente amable y realizó un trabajo increíble

2026-07-31

Thanks

2026-07-30

Un'accoglienza calda ed umana, cosa non frequente negli hotel di questa categoria!

2026-07-30

Very convenient location, very clean, absolutely value for money.

2026-07-29

Complimenti a tutto lo staff e alle signore delle pulizie

2026-07-28

All the staff especially marcel in the reception.

2026-07-27

Ein tolles Haus in einer optimalen Lage

2026-07-27

The lovely guy that checked us in was so kind and explained everything so well.

2026-07-27

We stayed for the weekend and the entire stay was perfect. We congratulate your team for their attention to detail and friendliness as soon as we arrived at the hotel in Florence.

2026-07-27

The location of the hotel is excellent & what a view of the Duomo too, that was an unexpected bonus! Despite being opposite the station as soon as the door was closed there was no noise. Very easy to navigate from the airport with the tram station right outside the hotel. A 10 minute walk & you’re in front of the Duomo, perfect location for our stay in Florence.

2026-07-26

Alessio from the front desk was really nice.

2026-07-26

Je tiens à adresser mes sincères remerciements à toute la direction de l'hôtel. Mon séjour a été particulièrement agréable grâce à la qualité exceptionnelle du service. Tout le personnel s'est montré extrêmement poli, accueillant, serviable et toujours prêt à répondre à mes besoins avec le sourire. Leur professionnalisme et leur gentillesse ont largement contribué à rendre mon expérience mémorable. En tenant compte de l'ensemble des critères qui font la qualité d'un établissement (accueil, service, confort, propreté, ambiance et rapport qualité-prix), je peux affirmer que c'est le meilleur hôtel 4 étoiles dans lequel j'ai séjourné au cours de tous mes voyages à travers différents pays européens. Je félicite chaleureusement la direction pour l'excellent travail accompli et l'encourage à maintenir ce niveau d'excellence. Je reviendrai avec grand plaisir et je recommanderai cet hôtel sans hésitation. Merci à toute l'équipe pour cette magnifique expérience.

2026-07-24

thanks a lot

2026-07-22

Very good hotel

2026-07-22

Thanks

2026-07-22

Excellent front desk

2026-07-22

Merci

2026-07-21

i am happy with my stay at the hotel, thank you!

2026-07-20

Perfetto - Mille Grazie!

2026-07-19

Personal molt amables i atents

2026-07-19

Thank you all for making our stay excellent

2026-07-19

Il personale dell'hotel è stato molto gentile, attento e professionale : ottima esperienza per il checkin, checkout e per la prima colazione.

2026-07-18

Tutto perfetto!

2026-07-17

Herşey çok güzel olmuş

2026-07-17

Es hat alles wunderbar geklappt. Empfang war stets bemüht Fragen zu beantworten. Wir kommen jederzeit gerne wieder und empfehlen dieses Hotel auch gerne weiter

2026-07-16

Gracias por la cortesía y predisposición por atendernos en español

2026-07-17

a las recepcionistas del 14 y 15 de julio de 2026

2026-07-16

Our experience here was exceptional! The hotel staff was so accommodating and so courteous. The room, the food, was wonderful.

2026-07-16

I am so glad I got this survey! I don't know where to start. I was telling one of the beautiful, wonderful ladies at check out (Oh how I wish I would have gotten her name!) that we have been in many countries in Europe and this is BY FAR the best experience we have ever had. The staff was positively world class! The gorgeous, classy, professional ladies at the desk were most helpful at all times. An absolute delight! We were treated with first class, even world class hospitality the entire time. Our room was lovely. The breakfast was the best we've had in Europe. We were given an exceptionally early check in and even a late check out. Positively wonderful experience. I just can't say enough about your amazing hotel and staff. I would visit Florence again just knowing that your hotel is there. Bravo!! My highest compliments to all involved. Please feel free to reach out if you have any questions! God bless, Dr. Dean Anderson, Sacramento, CA.

2026-07-16

Desk staff were great

2026-07-16

Grazie soprattutto alla ragazza che ci ha accolti alla reception

2026-07-15

Nous avons passé un excellent séjour. Le personnel est au top. Aussi bien au check in qu’au check out. Au bar, au breakfast, au ménage , vraiment partout

2026-07-15

Grazie

2026-07-15

Excellent location and service

2026-07-13

Excelent

2026-07-13

Thank you very much for all Staff!

2026-07-13

Mr Marcel, le petit blondinet est une personne remarquable et très attentionné.

2026-07-12

Lo mejor que tiene el hotel es su personal, super amable en todo momento, eso facilita las cosas cuando estás trabajando, e imagino que de vacaciones te las hace más agradable. El personal, desde Luca hasta el último camarero e incluso la camarera de pisos, un 10 en atención y amabilidad.

2026-07-12

In der ersten Nacht hatte ich ein Zimmer mit „Aussicht“ auf den Bahnhof, es war in der Nacht sehr laut und ich konnte nicht schlafen. Auf meine Anfrage am nächsten Tag hin durfte ich in ein anderes Zimmer wechseln mit Blick auf den Innenhof. Da war es sehr ruhig und ich konnte super schlafen. Vielen Dank dafür !

2026-07-11

Remerciements

2026-07-11

thanks for all things

2026-07-09

Thanks for a great stay.

2026-07-09

RINGRAZIO ZAC, ANGELICA E MICHELA PER L'AFFETTO E LA PERFEZIONE DIMOSTRATA DURANTE LA COLAZIONE

2026-07-08

The restaurant staff were great and the bar lady on shift Saturday morning was very kind and helpful

2026-07-08

Tutti bravi e professionali

2026-07-07

Thanks to Ilena for the simpaty and disponibility

2026-07-07

Thank U Sophie while check-in

2026-07-07

Thanks

2026-07-06

Giovanni was excellent and very helpful, especially after we accidentally booked a room at the wrong hotel.

2026-07-06

Overall, everyone is great!

2026-07-05

The staff are exceptional .. well done!

2026-07-05

Thanks for great service provided

2026-07-05

Thanks to Christian, Helena and the young girl that spoke Spanish at the reception. This is the 1st place in our long trip to Italy that we felt that the staff was helpful and servicefull. Keep up the great work and team.

2026-07-04

Thank you for your prompt assistance and availability

2026-07-04

Thanks for an excellent service and little gifts, these were a nice gesture!

2026-07-04

Dear Management, I would like to express my sincere gratitude for Giulia, who was exceptionally kind throughout our stay. She made my father's and my first trip to Florence absolutely perfect. Her warm hospitality is the reason I came to love this city so deeply, and it would be the biggest reason I would choose this hotel again should I return. To thank her for her kindness, I offered her a tip, but she politely and graciously declined, saying that it was simply the service she was expected to provide. I would like to once again express my appreciation for her honesty and warmth. She also shared that she holds a very positive impression of Korea, and I am truly grateful that she treated us, as Koreans, with such genuine kindness. Please kindly pass along my heartfelt thanks to her. Warm regards

2026-07-04

Thanks for the upgrade to the room with a view

2026-07-04

El personal muy bien gracias por todo

2026-07-04

Un agradecimiento muy especial para MIRIAM por su amabilidad, diligencia y eficacia.

2026-07-03

Personnel très attentions aux besoins des clients et tres efficacies

2026-07-02

I had a wonderful stay at Hotel Ambasciatori in Florence. The hotel was exceptionally clean, with modern and comfortable rooms that were well maintained. Everything was spotless, making it a relaxing place to return to after a day of exploring the city. The staff were friendly, professional, and always willing to help. They provided excellent service throughout my stay, from check-in to check-out, and were happy to answer questions and offer helpful recommendations for sightseeing and dining. The location is perfect, especially for travelers arriving by train. Being just steps from Firenze Santa Maria Novella Station made getting around incredibly convenient, while many of Florence's top attractions, restaurants, and shopping streets were within easy walking distance. I highly recommend Hotel Ambasciatori for its cleanliness, excellent service, and unbeatable location.

2026-07-02

Staff very pleasant, helpful and efficient

2026-07-02

I'd like to thank the Management and staff for the wonderful stay.

2026-07-02

Sehr hilfsbereites und freundliches Personal

2026-07-02

The hotel staff was very kind and polite. Stefany offered us help and suggested what to visit in Florence. We even got a free welcome drink in the hotel’s bar. It was a perfect stay an I would suggest the hotel to anyone visiting Florence.

2026-07-01

Hospitality was great. Everyone was vey accommodating. The cleaning service was professional.

2026-06-30

Overall very satisfied

2026-06-30

Wonderful staff, very helpful

2026-06-30

I’d a very comfortable stay during my time in Florence. Every detail of the hotel was delightful, from the welcome drink to the pasta gift to remember the stay by! I’ll certainly stay with you again in the future.

2026-06-30

Amazing front desk staff, especially Miriam and Leina, as well as Daniella at the Sweet Bar!!

2026-06-30

Very pleasant staff. Especially the breakfast staff, Angelica, went out of her way to be very courteous bring me coffee and fresh orange juice. She was one of the nicest servers I had on my whole trip.

2026-06-29

Excellent job ! Staffs are all very professional and friendly, hotel are clean and very convenient location.

2026-06-29

Das Personal war sehr nett, aussergewöhnlich !

2026-06-29

Non appena abbiamo segnalato un guasto alla doccia la riparazione è stata effettuata immediatamente e siamo stati omaggiati di una confezione di pasta, che abbiamo apprezzato molto!

2026-06-29

Thank you so much for the wonderful stay

2026-06-29

Complimenti per la cordialità, e’ un piacere vedere tutti sorridenti

2026-06-29

Thanks

2026-06-28

Un ringraziamento speciale a Giulia, molto gentile cordiale e soprattutto umana!!

2026-06-28

To the management at c-hotel Ambasciatori Hello, my name is Woo Hyo-jin, and I stayed at your hotel from June 25th to 27th. I was deeply impressed by the front desk staff, who welcomed me with smiles and kindness from the moment I arrived. I sincerely apologize for not remembering their names and thus being unable to mention them specifically. Thanks to my stay at what is truly the best hotel in Florence, I was able to return home with wonderful memories. Thank you.

2026-06-28

Personale eccellente e simpatico. Mille attenzioni al cliente. Siamo stati benissimo

2026-06-28

The scenery from the window was excellent! Every staff was friendly and I’d like to say thank you for his (her) hospitality.

2026-06-27

Grazie per ospitalità e servizio al massimo.

2026-06-27

Merci pour l accueil et le service à toute l’équipe !

2026-06-27

Best compliments on a job well done.

2026-06-26

The lady at the front desk was very professional and attended to my concerns. We were very satisfied with the service we received. With our Europe trip this time, this hotel provided us the best service and we definitely will come back to Florence.

2026-06-26

Compliments to: Stefany, front desk. Zack, F&B Angelina, service during Breakfast Mateo, service

2026-06-25

Thanks for all

2026-06-24

Agradecer a los del lobby que son muy atentos , y alas del desayuno que sirven en las mesas fueron espectaculares, yo me sentí mal deshidratada y me estuvieron atendiendo con todo, una señorita colocha de su pelo negro de estatura baja y muy dulce fue el día 23-6-26

2026-06-23

Grazie siete sempre perfetti

2026-06-23

Very good service

2026-06-23

Thanks so much for your hospitality

2026-06-22

谢谢

2026-06-22

Bravo

2026-06-22

Excelente atención de todo el personal; en especial el de recepción.

2026-06-22

Teşekkürler özellikle resepsiyondaki arkadaş çok başarılı çok misafirperver sıcak karşıladı aynı balkonu açılan iki oda vermeniz bizleri çok mutlu etti kahvaltı biraz zayıftı yani birkaç peynir veya birkaç omlet tarzı bir şey eklenebilir sadece haşlanmış yumurta ve çırpılmış pişirilmiş yumurta vardı

2026-06-22

La cortesia e professionalità del vostro personale hanno reso il mio breve soggiorno veramente speciale

2026-06-21

Great

2026-06-21

La chica que atiende el bar, Daniela, la mejor!!! Muy gentil y atenta en su atención, muchas 👏

2026-06-21

The staff was very kind and helpful

2026-06-21

Maurizio war sehr zuvorkommend und bat einen super Service

2026-06-21

Ottimo servizio e gentilezza delle staff. La collazione buffet è favoloso.

2026-06-21

Excellent service by the staff at Reception. I am sorry I don't remember her name, but she works afternoon shift and wears glasses. She was very courteous and friendly. Really happy with the way she welcomed and treated us.

2026-06-21

Thanks to Ilena for exceptional service!

2026-06-21

Miriam, Ileana and Daniela; as well as Stefan

2026-06-21

the employees at the bar were very generous and supplied me with a bag of ice when I said I had tripped and fallen outside.

2026-06-20

Please keep up the good work.

2026-06-20

Thanks for everything especially yr lovely hospitality

2026-06-20

Accueil de Maurizio excellent

2026-06-18

bravi tutti, personale eccellente per la cortesia

2026-06-18

Ho soggiornato in questo hotel e sono rimasta davvero entusiasta. Tutto è stato perfetto: la struttura è bellissima, estremamente curata e accogliente. Il personale è stato sempre gentile, professionale e disponibile. La pulizia è impeccabile e l’atmosfera è rilassante ed elegante. Si percepisce l’attenzione ai dettagli e la passione con cui viene gestito questo luogo. È stata un’esperienza meravigliosa e tornerò sicuramente. Consiglio questo hotel a chiunque desideri un soggiorno di alta qualità. Complimenti a tutto lo staff!

2026-06-18

Many thanks to all the staff who made everything very easy

2026-06-17

A la recepcionista que hicimos check in, lamentablemente no recuerdo su nombre, pero era Española, excelente atención, muy amable y servicial

2026-06-17

The entire staff from the reception desk to the housecleaning to the breakfast staff were excellent. We would especially like to single out Giulia and Miriam for going above and beyond to make our stay exceptional. We felt like we had family in a strange city.

2026-06-17

All the staff were lovely and accommodating

2026-06-17

Grazie

2026-06-16

Good and respectful

2026-06-16

Vorrei complimentarmi per la cortesia e gentilezza di tutto il personale dell’hotel ed in particolare della reception.

2026-06-15

Totul a fost OK . Felicitări !

2026-06-14

Thanks to the Staff from the restaurant that were so kind and professional i.e. Daniela, Alessandro and the top Lady Victoria. Also, the gentlemen and the Lady that cant recalls the names from the breakfast team that are outstanding people.

2026-06-13

Great 👍 Front desk service! Breaks was amazing and I believe was the lady Angela she was Amazing 🤩 Nino

2026-06-12

Breakfast was excellent, and the managers are always around—kind and very generous with their hospitality. The location was great—very close to the train station and within easy walking distance of the center of Florence. The staff were very helpful; Giovanni, in particular, is very clever and an excellent problem solver. The only issue is that some rooms do not have a cupboard/wardrobe for storing clothes.

2026-06-12

nice location and breakfast, but facility is old,especially sofa bed

2026-06-12

.Daniela and Christian are excellent professionals, friendly and very helpful.

2026-06-12

The hotel staff is wonderful. The breakfast team is extremely polite, attentive, and friendly.

2026-06-12

I would like to thank the entire staff!!! You all were the most welcoming accommodating and kind staff we encountered in all of Florence!!! Miriam at check was so amazing! She helped with a few small issues so promptly and in such a nice manner! She is truly the best!! Angelina at the breakfast buffet was so sweet. She even made me a special egg on our second breakfast. You all are simply the best!! Keep doing what you do!!!

2026-06-11

Grazie

2026-06-11

Thank you for your kindness. I would like to thank specifically to Giovanni from reception. He was very helpful, kind, respectful.

2026-06-11

Complimenti per la cortesia e per la struttura.

2026-06-10

Amazing service please you all are doing a great job

2026-06-10

I would like to express my sincere gratitude to the entire hotel staff,especially Viktoria from Belarus.she was incredibly kind,friendly and always ready to help with a smaile.her professionalism and warm altitude made our stay even more enjoyable. Everything was perfect from the moment we arrived until we checked..The hotel has an excellent location,the staff are amazing and the overall experience exceeded our expectations.Thank you for such a wonderful stay.

2026-06-10

SON GRANDES ANFITRIONES

2026-06-09

Continuate così.

2026-06-09

I would like to express my sincere thanks to all the staff who were kind, helpful, friendly, and understanding throughout our 7-night stay. The food was excellent, and so was the cleanliness. I wish you continued success.

2026-06-08

Top!!!!!!!!!!!!!!!!!!

2026-06-08

Thank you very much!

2026-06-07

Good service specially from Cristian

2026-06-07

Staff well trained, obliging and courteous

2026-06-07

Very polite and sincere.

2026-06-07

Queremos agradecer la atención de todo el personal pero especialmente de Diana en el Bar que atiende siempre con una sonrisa y es muy amable

2026-06-05

Thank you for your pasta

2026-06-05

Evelina, very professional courteous and helpful to us at all times, special team member for your hotel. Thank you Evelina for making our stay In Florence so wonderful.

2026-06-05

Thanks to Evelina on the reception deskt she was very helpful, warm and welcoming. She is an amazing person and an asset to the hotel.

2026-06-05

This is a large centrally located hotel convenient for station & the staff in all departments (reception, bar & breakfast) were particularly attentive & welcoming with a high level of engagement & this was much appreciated.

2026-06-04

I'd like to extend my gratitude to all the team for such excellent services we received

2026-06-04

Marcello is a excelent employee

2026-06-04

Thank you

2026-06-04

Nuestra estancia fue muy agradable y siempre nos lo pusieron fácil

2026-06-03

Merci aux deux jeunes garçons de l'accueil qui ont toujours été très polis et souriants

2026-06-03

The people who works in service were very simpatic and kind. Congratulations!

2026-06-03

Front Desk, was exceptional

2026-06-03

A recepcionista que nos atendeu foi extremamente cordial, tanto no checkin quanto no checkout! O café da manha é incrível!

2026-06-02

Desidero che diate un riconoscimento speciale alla signorina Sophie della reception e di una signorina il quale nome iniziava per “O” di colore. Entrambe bravissime (non solo con me) da premiare!!!

2026-06-02

Zach is the best!!! We loved that guy

2026-06-02

Thank-you for a pleasant stay. The room was very quiet and clean

2026-05-31

special pour Lorenzo à l'acceuil

2026-05-31

The hotel was fantastic great location right next to everything! The staff were so friendly and answer questions and requests quickly. The rooms were big for 3 people. The person at breakfast was very friendly and makes everyone feel welcome.

2026-05-31

you need to update your bathroom .

2026-05-31

Very good hotel, excellent location. Staff efficient and very helpful. Breakfast incredibly good and abundant. We were staying in the room overlooking the inner yard, very silent and you can have a really good rest.

2026-05-31

Ci siamo trovati molto bene, avete un personale eccellente

2026-05-31

Yes 👍

2026-05-31

El personal del servicio de desayuno es maravilloso. Hacen que iniciemos el día de una manera perfecta.

2026-05-31

Agradecemos que nos hayan ayudado cada vez que pedíamos información

2026-05-30

Thank you for making our visit to Florence so enjoyable. We would gladly stay here again and highly recommend Hotel Ambasciatori to anyone visiting Florence.

2026-05-30

Excellent hotel, perfectly located, with all comfort.

2026-05-29

A great stay

2026-05-28

很好！

2026-05-28

Thanks for arranging a room with nice view.

2026-05-28

The front desk staff were extremely helpful during our stay.

2026-05-27

Wir waren sehr vom Frühstücksbuffet begeistert. Das Personal überaus freundlich und kompetent

2026-05-27

I really loved the general friendly atmosphere of the staff in the beautiful atmosphere of the hotel. Thanks for your hospitality and of course the hotel will be highly recommended.

2026-05-26

Bravo bel hôtel avec un personnel au top.

2026-05-26

Outstanding courtesy and attention provided by the satff, specially from Stefany, in the front desk, and Angelica in the coffee shop.

2026-05-25

Great hotel. Was booked with the trafalgar tour company

2026-05-25

For de employers! Congratulations!

2026-05-25

Abcdefghijklmnop

2026-05-25

Fue una estadia muy confortable y la gente de la reception muy amable

2026-05-25

Special Thanks to Eliana. She helped us and made our stay so enjoyable.

2026-05-24

Agradecimiento a todos y en especial a Stefanía que fue quien nos recibió con mucha amabilidad

2026-05-24

Sophie foi extremamente gentil com a nossa estadia.

2026-05-24

Thanks to all staffs

2026-05-23

L'ensemble du personnel a toujours été disponible, accueillant, chaleureux et agréable. Une vraie volonté d'être au service du client et c'est très appréciable. Bravo à tous.

2026-05-22

My adapter was broken after I went out. One piece stuck in the wall. Told the receptionist when I checked out. She gave me a free adapter instead. Very nice service

2026-05-22

Ringrazio per la disponibilità a darmi una camera cin balconcimo

2026-05-22

Foi uma oima estada! Hotel enorme e impresssionante staff! Muito ageis e espertos! Pessoa da recepçao muito sorridente e proativo. Bar e breakfast idem! Otima ideia do breakfast to go! Utilizamos por duas vezes, por sugestao da recepçao.

2026-05-21

Wonderful we loved the sugar hour - happy hour drinks and food. It was a welcoming and very pleasant experience. We had a great time there.

2026-05-21

Daniella, we loved!!!

2026-05-21

We had a wonderful stay at c-hotels Ambasciatori and would especially like to thank Marcel at the reception for his excellent customer service. He was friendly, professional, and always willing to help, which made our stay even more enjoyable. The hotel location is fantastic — only a 2-minute walk from the train station, making it super convenient for travellers. There are also plenty of restaurants around the hotel with many choices to enjoy, and a convenience store just behind the hotel which was very handy. Another great point is that most of the main landmarks are within walking distance, so it was easy to explore the city. The only area that could be improved is the lighting in the room, as we found it a little too dark. Aside from that, we had a very pleasant experience and would happily stay again.

2026-05-21

Excelente servicio por parte de Matteo y de todo el personal de recepción.

2026-05-20

un gran saludo para Mateo por su excelente atencion y recomendaciones. Gracias para el!

2026-05-19

muchisimas gracias por todo! hermoso todo, volveremos!

2026-05-19

Excelente servicio y la habitación muy bien en todos los sentidos

2026-05-18

Thanks to all the staff for a wonderful Stay and also Assistance om retrieving item of clothing left behind

2026-05-18

Ringrazio per cortesia e solarità del personale

2026-05-18

Front desk staff was amazing, and got me checked in a little earlier than plan and held my bags until I was able to - truly wonderful and hospitable.

2026-05-18

Thank you for a really nice stay and for making us feel so welcome

2026-05-18

Vorrei ringraziarvi per l’eccellente esperienza durante il nostro soggiorno. L’hotel ci è piaciuto moltissimo: molto comodo, pulito e con una colazione super completa e varia. Vorrei anche sottolineare in modo speciale l’attenzione di Mateo alla reception. È stato sempre molto gentile, disponibile e attento, rendendo il nostro soggiorno ancora più piacevole. Senza dubbio torneremmo e consiglieremo l’hotel. Grazie mille.

2026-05-18

Su personal en recepción es muy amable ! Atentos y solventaron situaciones y dudas.

2026-05-18

Congrats

2026-05-17

Staff cortese e disponibile

2026-05-18

Thank you so much for a wonderful stay.

2026-05-16

Mindig kedves, szogálatkész személyzet.

2026-05-16

Ringraziamo e complimenti per il buon funzionamento di tutto!

2026-05-16

Everything was excellent!

2026-05-16

thanks for the great service!

2026-05-16

Ok

2026-05-16

Excellent job

2026-05-15

Reception staff and breakfast staff are all excellent

2026-05-15

The staff is excellent!

2026-05-14

Excelente la atención del personal, el servicio del desayuno y muy comodas las instalaciones

2026-05-14

Todos los funcionarios son supremamente amables, una maravilla la calidad humana de todos, felicitaciones!

2026-05-13

Excelente atencion de Mateo en el counter Muy servicial y atento al igual que los demas

2026-05-13

Thank you for little welcome not with chocolate and also package of pastas gift to take away

2026-05-12

Lorenzo at reception is very friendly and helpful. He managed to make us check in asap and did room upgrades for us so we can get rest after long journey. Also, a staff (she is a lady on duty, don’t know her name) at reception in the evening of 10 May offered me one Euro coin, her kindness resolved my problem with drying at a laundromat. Thanks to Lorenzo and the lady. We felt so warmly welcomed to the hotel and Florence!

2026-05-12

Staff excellent and helpful

2026-05-12

Un immense merci à toute l'équipe pour cet accueil chaleureux et ce séjour mémorable. Nous avons apprécié les petites attentions. Pour nous c'est un 10/10 sans hésitation. Cordialement Angélique et Christophe Proni

2026-05-12

Everything was perfect. Definitely will be going back.

2026-05-11

Grazie mille. É stato un soggiorno eccellente

2026-05-11

Thanks for maintaining clean rooms and staff are polite.

2026-05-11

Ringrazio tutto il personale ed in particolare Matteo alla reception e il personale operante per la colazione

2026-05-11

Check-in attendant was super helpful as he could tell we were stressed due to a long day of travel. Check-out attendant was gracious offering a bottled water for our upcoming travels.

2026-05-11

Muchas gracias por la atencion, debido a que tuve un incidente i fueron muy amables i serviciales en todo momento.

2026-05-10

When we arrived there was a large conference group checking in, staff were checking making sure guests did not get caught up in the long queue. Good location for the tram and train station. Very polite staff.

2026-05-10

Mateo was very helpful and friendly

2026-05-10

Well done

2026-05-09

Un agradecimiento especial a los camareros del desayuno, muy buena atención. También para los jóvenes de la recepción, muy agradable su atención.

2026-05-09

excellent

2026-05-08

Remerciements au personnel de l'hôtel qui a fait preuve de beaucoup de bienveillance , d'amabilité et de disponibilité tout au long de notre séjour.Merci à eux..

2026-05-08

I had filled in the welcome survey in the first evening & found a few items, like tissues, that I thought should have been included in the room. When we came back from breakfast, I was pleasantly surprised to find the items in our room. A big thank you for providing great customer service!

2026-05-08

Thank you for a wonderful stay - staff very courteous and professional. Room clean and comfortable. Hotel ideal for exploring your wonderful city.

2026-05-08

Grazie per tutto. Tornarò.

2026-05-08

Thanks for your kindness when I checked in.

2026-05-08

Quick checking in and out

2026-05-07

We stayed at c-hotels Ambasciatori in Florence for 14 nights and had a wonderful experience, mainly due to Giulia B. at the front desk. We had a late check-in and was greeted by Giulia with a beautiful smile, she made us feel welcomed the moment we arrived. She arranged a room for us with a balcony and view of Florence which was quite nice. Giulia was extremely efficient, professional, courteous, kind, and helpful, I can’t say enough about her excellent service. She went above and beyond to accommodate us, she recommended a really good restaurant close to the hotel the night we checked-in, and ordered packed breakfast for us when we had early scheduled tours. Thank you Giulia for your excellent service. The room was clean, impeccable, the bed was very comfortable, and housekeeping also provided excellent service, they replaced all toiletries when they cleaned the room. When we called about the broken safe in our room, the hotel staff responded quickly and replaced it the next morning. Breakfast was excellent, it had a variety of selections of hot and cold foods, and Katy (staff) was very courteous and attentive to our needs. We highly recommend c-hotels Ambasciatori to anyone who wants a pleasant and convenient stay in Florence

2026-05-07

Enjoyed our stay!

2026-05-06

Très bon hôtel et personne

2026-05-06

Txs

2026-05-06

Great stay and friendly staff

2026-05-05

All the staff were great. There were regular checks, gifts and satisfaction surveys done. Very good service.

2026-05-04

Staff eccellente

2026-05-03

Grazie mille per la cortesia e gli ottimi consigli sui ristoranti vicini

2026-05-03

Ringraziamento per lo staff

2026-05-03

Great job everyone, it was a very nice and seamless stay!

2026-05-02

very thanks for your kindness

2026-05-02

Alles gut organisiert.

2026-05-02

.

2026-05-01

Das Personal war sehr freundlich und zuvorkommend.

2026-05-01

Mitarbeiter sind sehr freundlich und hilfsbereit.

2026-05-01

Je souhaite mettre en évidence le professionnalisme et l'amabilité du personnel.

2026-05-01

Veramente tutto perfetto

2026-04-30

Il personale di contatto di sala colazioni e bar è estremamente gentile e disponibile .

2026-04-30

Front desk employees superb!

2026-04-30

Everyone was extremely helpful

2026-04-30

Lors de notre réservation nous avions demandé des lits jumeaux. À notre arrivée, la première chambre ne correspondaient pas à nos attentes malgré un appel téléphonique avant notre arrivée. Le personnel a gentiment trouvé une nouvelle chambre répondant à nos attentes malgré l'heure tardive car il était presque minuit. Un grand merci.

2026-04-30

Thank you for making my stay pleasant and easy.

2026-04-29

Thanks for the attentive service which made guest feel welcomed. The management focused on the details and sincere service . This was a highlight among the same level hotels in Italy. Well done.

2026-04-29

Front desk

2026-04-28

Thanks

2026-04-28

Remerciements et félicitations pour le personnel du petit déjeuner

2026-04-28

Very friendly and helpful staff

2026-04-28

Todas las personas con las que tuvimos contacto fueron muy amables y nos ayudaron en todo lo que pedimos. La sugerencia del upgrade nos brindó una habitación con una vista excepcional. Gracias

2026-04-27

Personale alla receptio (sig.na Sophie soprattutto) di estrema cortesia, gentilezza e disponibilità. Ha saputo suggerirci 2 locali per pranzo / cena prenotando in vece nostra. Personale del servizio colazione sorridente e attento. Tutto molto molto bene. Unica "pecca" - si fa per dire - la distanza dall'ascensore alla camera (452): una bella camminata! Ma non è nulla. S'è fatti tanti chilometri lungo le strade di Firenze...

2026-04-27

Check in staff were wonderful!

2026-04-27

I have to compliment the staff - they were all wonderful

2026-04-27

Muy agradecido por todo

2026-04-26

Un hôtel au top

2026-04-26

Everything was perfect and the staffs were amazing

2026-04-26

El personal de recepción (check in & out) muy amable. Mención especial para el chico rubio (no sé su nombre) que estaba en check out el 24/4.

2026-04-25

Good

2026-04-25

Amazing will definitely stay here again location is amazing

2026-04-25

I would liek to thank all of your staff. The service we received was exceptional. All of the staff at the hotel were friendly and accomodating. The restaurant staff were exceptional! The manager (gentleman) who gretted us in the morning was so firendly and remembered us from the previous day; that is great service!

2026-04-25

Une belle équipe (à tous niveaux) qui fait que l’on se sent bien dans l’hotel

2026-04-24

Excelente

2026-04-23

Un equipo humano excepcional

2026-04-23

Grazie

2026-04-23

Staff were absolutely amazing especially Zak in the Breakfast area.

2026-04-23

Staff were friendly efficient helpful at all times

2026-04-22

Continuar tenir el mateix personal, ja que tot l'equip molt correcte. I la cambrera OSHINI ens van tractar de manera excel·lent en els esmorzas.

2026-04-22

Reception staff and staff at the first floor bar were all excellent.

2026-04-22

Muchas gracias al personal de recepción. No solamente fueron educados y amables en su trata, sino que atendieron a todas nuestras dudas y necesidades con celeridad. Y se agradece que hablaran varios idiomas.

2026-04-22

Our stay was fantastic and the kindness and friendlyness of all the staff members is notable. A special thank you to Danai from Reception and Niccolo from breakfast team who were always very helpful.

2026-04-21

Thank you for profesional, promot reaction to the issue reported with the noisy room;

2026-04-22

Very pleasant to interact with the staff. When our safety box decided to give up on its life, staff was very helpful and attentive. Any questions we had were promptly answered and handled professionally. Top class!

2026-04-20

I was visiting Florence with my son for the Rothko exhibition. Your team made our visit one to remember. Thank you so much for everything you do to make visitors most welcome.

2026-04-20

The staff were very friendly and helpful. We were so happy that they could store our luggage before checkin and after checkout.

2026-04-20

un complimento speciale per la cordialità alla Signora Daniela del piano A.

2026-04-20

Clean staff excellent. Check in staff excellent and helpful

2026-04-20

The reception staff and ineed all staff were excellent. Not sure how effective the aircon was as it was not working in my daughter's room (403). The happy hour drinks and snacks at 8 euro was a very welcome surpise.

2026-04-20

Estrema cortesia

2026-04-19

Grazie per questa notte di relax.

2026-04-19

Grazie ospitalita cortesia e pulizia

2026-04-19

El personal muy agradable

2026-04-19

Excelente hotel, la amabilidad del personal impresionante, me llevó una grata experiencia.

2026-04-19

Compimenti per la professionalità e la cortesia dello staff

2026-04-17

Excellent performance

2026-04-17

Merci à Daine à la réception pour son accueil, son sourire, sa disponibilité et ses conseils et aussi ses réponses à nos questions et...en français. Très professionnelle. Merci aussi à tout le personnel en charge du petit déjeuner: cuisine, staff en salle et accueil; souriant, courtois. Et pour la cuisine du petit déjeuner: excellent petit déjeuner!! Merci au personnel de cuisine,rien ne manquait et petit-déjeuner préparé avec savoir faire et produits de qualité. Ménage impeccable.

2026-04-17

Merci pour l accueil, la gentillesse et le professionnalisme de toute l équipe.

2026-04-17

It was a great stay on our vacation

2026-04-17

Very good

2026-04-17

Thank the A floor employee always gave help to my hurting leg. Provide ice very quick. Especially thanks to the girl who play basketball before, she is very kind and helpful. Thanks

2026-04-16

Adoramos a gentileza e simpatia da equipe!

2026-04-16

je souhaite saluer la gentillesse des personnes du bar

2026-04-16

Un ringraziamento al personale del check in al mio arrivo, molto cordiali e professionali in quanto hanno effettuato uno swap di camera su mia richiesta visto alcuni problemi

2026-04-15

O atendimento foi maravilhoso e o café da manhã também.

2026-04-15

Worth the money spent 100%

2026-04-14

We would like to thank the bar staff and the breakfast staff who were particularly friendly and helpful.

2026-04-14

Merci à Alberto piur son accueil et sa gentillesse.

2026-04-13

Thanks

2026-04-13

Congratulations to the staff, very gentle.

2026-04-13

Très bonnes prestations. Une mention spéciale au personnel du petit déjeuner.

2026-04-13

Sehr freundlich.

2026-04-12

Gracias por la amabilidad y atención

2026-04-12

Special compliments to the staff at the breakfast area

2026-04-12

Todo el personal, un trato exquisito.

2026-04-12

Breakfast staff in particular were very friendly and accommodating as were staff on reception

2026-04-11

Come già detto prima di partire….consiglieró questa struttura Ottima posizione…sempre pronti a soddisfare i bisogni del cliente Bravi!!

2026-04-11

Thanks for letting me check in early! And big thanks to the guys at the reception, that let me store my luggage for the afternoon.

2026-04-11

Sono stato bene. Personale gentile, camera spaziosa pulita e silenziosa . Buona colazione . Complimenti

2026-04-11

My family and I would like to thank you for a pleasant stay, in a friendly environment where everything was well taken care of! Anna Greece

2026-04-11

Clean and comfortable room, Kind staff, Excellent service

2026-04-11

Great experience, thank you so much!

2026-04-10

Excellent service, clean rooms and friendly personal. The bartender Gianluca makes us feel welcome and was amazingly friendly and helpful.

2026-04-10

Bravo

2026-04-09

Très beau ,merci beaucoup.

2026-04-09

Merci a tout le personnel pour sa disponibilité, son amabilité, sa discrétion et sa compétence

2026-04-09

Thank you for the good services provided.

2026-04-09

Than you for acomodation.

2026-04-09

Thanks a lot for the good services!

2026-04-09

Grazie mille per l'ospitalità e la cura mostrata

2026-04-08

Everything was good.

2026-04-09

Breakfast service was wonderful and staff very friendly and helpful and accommodating

2026-04-08

The front desk staff during our stay April 5-7 was fantastic. A pleasure!

2026-04-08

A tutto lo staff per la gentilezza dimostrara

2026-04-08

Cordiali e premurosi

2026-04-07

Comfortable room and bath, large enough to place the bags. The breakfast room was crowded, but everything worked well

2026-04-07

The reception staff iscourteous. And they were very polite.

2026-04-07

Magnífico servicio del front desk y personal total

2026-04-07

Staff Katy and Angelica at breakfast were excellent and made great coffee. In fact Katy served coffee on all 3 days for us and always was smiling and so helpful. The front desk staff were also very helpful in booking taxis for us. All the staff were friendly and approachable.

2026-04-06

Excelente servicio y atención personal.

2026-04-06

AGRADEZCO LA ATENCION DE TODO EL PERSONAL SIEMPRE FUERON AMABLES Y ATENTOS. LA UBICACION MUY BUENA !

2026-04-06

Al personal de recepción check in check out y al personal del desayuno.

2026-04-06

Thank you for the lovely stay. We truly enjoyed everything and appreciate your kind hospitality.

2026-04-06

All the staff members that I met were very friendly and accommodating, especially the receptionist who checked me in (Mary, Mery?).

2026-04-06

Goede organisatie.

2026-04-06

Mes remerciements à katy au restaurant le matin elle est exceptionnelle aux petits soins, vient ensuite oshini et meriem.

2026-04-06

Das Personal sowohl an der Reception als auch im Zimmerservice und im Speisesaal war generell sehr hilfsbereit und freundlich, insbesondere die Kellnerinnen Claudia und Angelica im Frühstücks-Saal.

2026-04-06

Grazie mile

2026-04-05

Thank you for a great stay

2026-04-05

Yurt dışı seyahatlerimde bu kadar memnun kaldığım bir otel olmadı. Her anlamda mükemmeldi teşekkürler muhakkak tekrar tercih edeceğim ve önereceğim sevgiler

2026-04-05

Fine orgNisation

2026-04-04

The staff you have is great!!

2026-04-04

Un servicio muy profesional, trato excelente por parte de todo el personal. La mejor ubicación de Florencia, sin duda. Excelente desayuno.

2026-04-04

Compliments to Rossana (reception) and Katrina (coffee shop) Excellent courteous and accommodating to guests 👍👏

2026-04-04

Thank you to the entire staff during my stay

2026-04-04

N

2026-04-04

The breakfast staff were very friendly and the breakfast supervisor was particularly welcoming. We enjoyed the young waiter coming around the tables to offer homemade cookies.

2026-04-03

The concierge staffs are really welcoming and warming. Especially the lady who helped us for checking-in, she made the day

2026-04-03

Mil gracias por toda la atención recibida. Lo pasamos hermoso. El hotel y atención impecable. Un 10/10

2026-04-02

Gracias, por todo!! Excelente servicio y todo en el hotel!! Todo perfecto.

2026-04-02

Très Bon accueil. Petit déjeuner très varié et copieux

2026-04-02

Gracias por todo su apoyo en nuestra estadía

2026-04-01

Las personas de la cafetería son muy amables.

2026-04-01

Excelente trato y atención recibida.

2026-04-01

Excelente atención del personal

2026-03-31

Un particolare ringraziamento alla signora della colazione super gentile e simpatica.

2026-03-31

Thanks to the management team, the catering team and the cleaning team. They all made our stay very welcoming.

2026-03-30

Das Personal war grandios der Herr an der Bar perfekt 👌

2026-03-30

Staff is very kind and helpful

2026-03-30

Vorrei elogiare il servizio offerto dalla dipendente Aurora: è stata molto disponibile e attenta.

2026-03-29

I am so happy with my stay and all staff were friendly and helpful. If i come back to Florence i will stay here for sure.

2026-03-29

Super friendly breakfast staff.

2026-03-29

Ringrazio per aver custodito i bagagli prima che la camera sia pronta e dopo in check out. Massima cortesia e disponibilità

2026-03-28

Thank you for the wonderful staff and breakfast food! The bar personnel were top notch as well!

2026-03-31

very ki d and pleasant

2026-03-27

The staff is extremely friendly, and the breakfast is very good.

2026-03-27

Dana was very attentiveand her knowledge in Spanish/Portuguese was very helpfull

2026-03-27

Personnels sérieux et bienveillants

2026-03-27

Muchas gracias por la amabilidad y profesionalidad de todo el personal

2026-03-26

Merci pour l’accueil et l’efficacité. Mon séjour a été de courte durée cette fois, je pense y retourner avec mon mari pour une période plus longue.

2026-03-26

Than you !

2026-03-26

Ótimo

2026-03-26

Reception staff was very friendly, helpful, and remembered us from our previous visit. The gentleman greeting us at breakfast was very friendly and accomodating.

2026-03-25

The happy hour was delightful!

2026-03-25

The stay in hotel was excellent. The staff were really nice and the approch to the client was on point. I rly appriciate the welcome drink, posibility to leave our bags and the pasta gift. You're doing an excellent job.

2026-03-25

Muy buena nuestra estancia en el hotel

2026-03-25

Front desk staff was so welcoming! Definitely recommend to our friends visiting Venice in the future

2026-03-25

Ottimo approccio al cliente solerte ma discreto

2026-03-25

The only hotel I have preferred for many years because I feel at home . Thank you to all the friends who were in the service….

2026-03-25

This hotel was a very pleasant surprise! I will be back.

2026-03-24

Ringrazio lo staff in particolare il Sig. Igor per la sua disponibilità.

2026-03-24

Igor was fantastic!

2026-03-23

Grazie anche a nome della Desyna

2026-03-23

Ringrazio per l’ospitalità e per le future occasioni di alloggio.

2026-03-23

disponibilià e professionalità in particolare nell'area colazione

2026-03-23

Excellent staff, all very friendly and helpful.

2026-03-23

Colazione ottima Personale molto disponibile

2026-03-22

👌🏻👍

2026-03-20

Thank you very much! We can check in early.

2026-03-20

Thank you for a very pleasant stay at c-hotels Ambasciatori in Florence. The location was excellent—right next to the train station and within easy walking distance of the main attractions. The room was clean, comfortable, and well maintained, and I appreciated the consistent housekeeping standards. The staff were polite, helpful, and made the overall experience smooth and welcoming. Breakfast was good with a nice selection, and everything felt well organized. Overall, a great experience and very good value for money. I would happily stay again and recommend this hotel to others visiting Florence

2026-03-20

Many thanks to the management team for maintaining such a high standard of hospitality. We were especially impressed by Igor at the front desk. His friendliness, helpful attitude, and attention to detail made a big difference to our experience. He is a real asset to the hotel. Hope it’s stay the same, as planning to visit again soon

2026-03-20

Excelente todo

2026-03-20

Oshini and all staff very nice, helpfull

2026-03-20

Il mio soggiorno all'Hotel Ambasciatori è stato un'esperienza incredibile. La vista dall'hotel è spettacolare e la camera non è solo comoda, ma ha anche un design bellissimo. Desidero sottolineare la grande disponibilità del personale e la qualità del buffet, vario e davvero piacevole. In generale, è stata un'esperienza meravigliosa; complimenti a tutto il team perché, grazie al vostro lavoro, l'hotel mantiene un marchio di qualità impareggiabile. Assolutamente consigliato!

2026-03-20

Oshini F&B Staff at breakfast room made me Ice Chocolate for the first time. Really impressed me.

2026-03-20

il personale alla reception, complimenti

2026-03-20

We had a wonderful stay! The check in and front desk staff was very helpful and accommodating, bringing us up to the room was an unexpected very nice surprise. Room was large and very comfortable, very clean. The Breakfast buffet was amazing and the team attentive. We very much enjoyed our stay and wished we had more time than just one night.

2026-03-20

The staff really understand the meaning of service.

2026-03-19

L'accoglienza, la camera, la colazione, tutto era fantastico.

2026-03-19

Complimenti a Oshimi, per la sua gentilezza.

2026-03-19

Merci . Logement parfait très bien situé

2026-03-19

Quiero agradecer a la atención prestada al personal de recepción y al del bufete desayuno. Ha sido un trato exquisito. Me gustaría que se le informara.

2026-03-19

Super !!!

2026-03-19

Ringrazio per la possibilità di avermi dato accesso al buffet della colazione con un po' di anticipo visto che dovevo lasciare la struttura presto. Vorrei segnalare anche la notevole qualità e varietà dei prodotti offerti per la colazione e la grande cortesia e disponibilità del personale in sala.

2026-03-18

Everyone we met at the hotel were friendly and helpful. I only remember name Igor at the check in who went above and beyond.

2026-03-18

Grazie a tutti

2026-03-17

The girl that check is in was great

2026-03-17

Todos foram extremamente gentis, desde o começo.

2026-03-17

It was an excellent experience staying at this hotel.

2026-03-17

Das gesamte Personal von Rezeption, über Sweetbar, Frühstücksraum und Zimmerservice ist hervorragend!

2026-03-16

Complimenti a tutto il personale

2026-03-16

Ho ricevuto più di quello che pensavo

2026-03-15

just, thanks for doing our staying very pleasent

2026-03-14

Grazie di tutto

2026-03-14

Gentilissimi tutti Ma in particolare alla signorina Daniela al bar gentilissima dolcissima

2026-03-12

Amabilidad, profesionalidad

2026-03-12

Cortesi

2026-03-12

Thanks for all the little details, that made our stay better!

2026-03-12

Thanks for you kind services!

2026-03-11

Muy amables y profesionales todos Claro que regresaría

2026-03-11

nessun imprevisto

2026-03-11

Many thanks to Igor

2026-03-10

Good.

2026-03-10

Everyone are excelent ambasador , the ecuatorian girl at coffee are the best person

2026-03-10

Ringrazio il personale del check in e check out per la gentilezza e professionalità

2026-03-09

Ottimo Staff, ragazze sorridenti, disponibili, pazienti,educare e ottima pulizia

2026-03-09

Grazie per aver reso il nostro soggiorno molto piacevole

2026-03-10

I wish I could remember the gentleman's name that checked us in. He made us feel so welcomed and I thoroughly enjoyed his conversation.

2026-03-09

It was an exceptional stay very clean and with the bathroom in every room welcome drink bins hot water everything was perfect 🤩 well done and thank you. We are the maltese ladies

2026-03-09

.

2026-03-08

The staff were wonderful, it is rare to find such great service!

2026-03-08

Agradeço o profissionalismo e simpatia dos funcionários. Muito útil a guarda de bagagem antes do check-in e após o check-out. Adorei a minha estadia em Florença.

2026-03-08

Personale professionale , disponibile ed esaustivo in tutte le comunicazioni

2026-03-07

Grazie mille to Igor and the sweetest person at bar. The Lady from Ecuador.

2026-03-07

Спасибо,все очень хорошо!

2026-03-06

パスタをプレゼントで頂き今美味しく頂きました。朝食も美味しく部屋も綺麗でした。

2026-03-06

Bilo je odlicno. Hvala na svemu. Sigurno se vidimo opet 👏🥂

2026-03-06

We would like to thank the management and staff. The team was very accommodating and made our stay comfortable, although the air conditioning was not good, the food was disappointing, and access to the lounge required an extra fee.

2026-03-06

Ringraziamo Igor, che ci ha accolto, persona molto disponibile e preparata.

2026-03-05

Gracias por todo, fue una agradable estadía !

2026-03-05

Yes

2026-03-05

Amabilitatea personalului, incepand cu persoana de la receptie, curățenia exemplară, micile atentii oferite doar ca sejurul sa fie cat mai placut merita nota maxima. Un hotel de nota 10 ! Felicitari !

2026-03-05

Personal excelente y muy profesional

2026-03-05

Ringraziamenti

2026-03-05

ringrazio Zac per la cortesia, il garbo e la professionalità con cui ci accoglie e accompagna durante la colazione

2026-03-03

اشكر السيد موري يو في الإستقبال على حسن الاستقبال والمعاملة الممتازة وجميع طاقم الإستقبال بصفة عامة

2026-03-03

Thank you very much for pleasant stay, awesome people through whole hotel. Would definitely recommend to stay and will be happy omce i return in Florence to choose your hotel again.Thank you.

2026-03-03

Nuestro agradecimiento a Lorenzo (Recepción) por su gran profesionalidad y amabilidad.

2026-03-03

Super friendly staff, esp. during check-in and during breakfast.

2026-03-02

Personale del ricevimento ed in sala colazioni fantastico davvero

2026-03-02

Tutti molto cordiali, soggiorno eccellente

2026-03-02

Thanks

2026-03-02

Assolutamente un soggiorno da sogno

2026-03-01

Excellent séjour, excellente situation géographique, excellentes prestations globales.

2026-03-02

Muchas gracias por el detalle de cortesia en llegada y en salida.

2026-03-01

thanks

2026-03-01

Igor and the rest of your staff was amazing thank you so much

2026-03-01

Una bona elecció, molt ben situat, molt bon hotel. Repetirem

2026-02-28

Soggiorno ottimo

2026-02-28

Complimenti per tutto

2026-02-25

Thank you for the organization and cleanliness

2026-02-25

Excellent stay thank you

2026-02-28

♥️

2026-02-23

Great place great service

2026-02-23

How great place during rest! Thank you so much!

2026-02-23

La atención del personal es muy buena.

2026-02-23

El trato del personal muy bueno Tanto en recepción con Igor como en la parte del desayuno con Angelica

2026-02-23

A todos, de recepción, limpieza y en el desayuno, personas de alta calidad humana.

2026-02-23

Un spécial remerciement à Igor (à la réception) pour son chaleureux accueil et son professionnalisme.

2026-02-23

Everything was good in this hotel.

2026-02-22

Thank you so much for everything! We had a great time at the c-hotels.

2026-02-22

Thanks for the great stay from start to end

2026-02-22

Special thanks to all the staff in every department as we were satisfied with the service overall

2026-02-23

Personale gentile, colazione eccellente.

2026-02-21

.

2026-02-21

To Giulia and Igor on reception and Angelica in the breakfast room

2026-02-21

Il Personale è molto efficiente e gentilissimo . Grazie per la Vostra cortesia

2026-02-21

Thank you for your sincere service

2026-02-21

Thank you for the upgraded room and the warm welcome (especially in the morning at breakfast).

2026-02-20

Thanks for all

2026-02-19

Complimenti

2026-02-18

Molto diddisfatto

2026-02-17

Menzione speciale per personale check in/out e soprattutto per lo staff della colazione

2026-02-17

Very clean room

2026-02-16

Cordialità e gentilezza riscontrata da tutto il personale

2026-02-17

Grazie a tutto lo staff

2026-02-16

Au plaisir de vous revoir

2026-02-16

Buon servizio nonostante il grande afflusso

2026-02-16

Très bel accueil, personnel à l'écoute

2026-02-16

Thankyou for your service

2026-02-16

MI sono trovato veramente bene e tornerò nel vostro albergo semmai dovessi ancora alloggiare a Firenze

2026-02-15

Queremos resaltar la amabilidad y lo profesionales que han sido dos personas e particular, son las dos mujeres que nos prepararon los cafés a la hora del desayuno. Lamentamos no recordar sus nombres pero si recordamos la buena atención y su sonrisa permanente a la hora de atendernos.

2026-02-14

Herzlichen Dank für die sehr nette Bedienung beim Frühstück und die liebevollen Cappuccinos die wir jeden Morgen von Angelica geniessen durften.

2026-02-13

Ön resepsiyon görevlisi Giovanni bize doğum günüm sebebiyle harika bir karşılama sundu. Muhteşem manzaralı odada kaldık, çok teşekkür ediyoruz.

2026-02-13

We really enjoyed our stay at the hotel. The staff were amazing - especially LORENZO who ensured we got a great room and always checked in that we were comfortable throughout our stay. Also, the breakfast was very nice, with great options. We will definitely come back anytime we are in Florence. Ciao!

2026-02-13

Staff de la reception e servizio sempre ottimo !

2026-02-13

thank you for your hospitality

2026-02-13

Ringrazio per la disponibilità e il supporto ricevuto

2026-02-13

Everything was as requested Everyone has been very kind

2026-02-13

Thank you for your attention and efforts.

2026-02-13

Felicitation pour la qualité exceptionnelle de votre service

2026-02-12

The waiting staff in the restaurant were very good and attentive, especially Angelina who made us coffee when the machines were making very poor almost cold coffee.

2026-02-12

Excellent

2026-02-12

Todo muy bien , servicio excelente

2026-02-12

Ottima accoglienza da parte di tutto lo staff! Sempre felici di tornare

2026-02-12

Personale molto professionale e gentile. Il Signore addetto al check-in della colazione non solo accoglie sempre con sorriso e gentilezza, ma si ricorda persino delle visite precedenti e ha saluti personalizzati.

2026-02-10

Come ho già anticipato al personale alla reception, siete bravi!

2026-02-10

Bravi tutti, gentili e sorridenti, soprattutto la ragazza delle colazioni

2026-02-10

Es war super!

2026-02-10

Staff efficiente, attendo al cliente e sempre dispoinibile alla risoluzione di dubbi

2026-02-09

Complimenti al personale

2026-02-09

Tutto il personale gentilissimo.

2026-02-08

I would to thank Michel at reception. He was so helpful with moving us to another room. We were not comfortable with the bathroom and he gladly assisted us such with such ease. We also had Angelica who made us the best the cuppachinos at breakfast. She was so courteous and friendly. Loved the service we received. The location was awesome, right across the station. Very convenient. Rooms were beautiful and the view of the city was also great.

2026-02-08

Tutti molto disponibili e gentili

2026-02-08

Thank you for all service. We enjoyed our stay. Loved the pasta!!

2026-02-07

Complimenti allo staff del ricevimento e del servizio colazione.

2026-02-06

Thank you to the management team for the great organization and support. Everything was well managed and made the experience very pleasant. Keep up the good work!

2026-02-04

Personale molto cortese

2026-02-04

Complimenti per la cortesia e disponibilità del personale. Colazione ottima e ben assortita

2026-02-04

Grazie a tutti voi per l'accoglienza la professionalità e disponibilità...ma grazie soprattutto per i sorrisi regalatimi ogni volta che incrociavo i vostri sguardi.. Tante cose belle.

2026-02-03

Muy agradecida por vuestro servicio de excelente calidad!

2026-02-03

Thank you

2026-02-03

Thank you for everything

2026-02-03

Complimenti per tutto

2026-02-02

Il personale della reception è stato molto gentile e sicuramente tornerò a soggiornare qui.

2026-02-02

Boa gestão e excelente equipe.

2026-02-02

Extraordinary service from everyone we spoke to. We wouldn’t stay anywhere else in Florences. From the front desk to the bar to the breakfast service, perfection!

2026-02-02

Yes, front desk, bar people the cappuccino ladies and the gentleman at breakfast were exceptional specially super welcoming with our dog.

2026-02-02

GRAZIE PER L'ACCOGLIENZA E LA QUALITA' DEL SERVIZIO OFFERTO

2026-02-02

Ringrazio il capo sala della colazione

2026-02-01

Aurora Bernardi - reception. Solare, disponibile, presente, pro attiva. Grazie!

2026-02-01

Very nice hotel and cool employees. Thank you !

2026-02-01

Great Service by Marcel at Reception and Angelica at Breakfast!

2026-02-01

Muchas gracias a Lorenzo, su atencion fue de 10 en todo momento, desde el minutos uno nos sentimos como en casa gracias a su simpatia y disponibilidad para todo

2026-01-31

You made my first trip to Europe feel good. I was very happy. Thank you! Grazie!!

2026-01-31

TobLORENZO, Elisa Evelina in the front desl …. And Angelina and Angelica in the breakfast room and the whole breakfast team ! Good staff

2026-01-31

Sehr gut geschulte Miarbeiter. Freundlich, aufmerksam. Wir kommen sicher wieder., denn der 1.Aufenthalt war genauso angenehm wie der zweite. Kompliment

2026-01-31

A pleasant stay and enjoyed the hospitality and good service and food. Congratulations. Will be back!

2026-01-31

Un grand bravo pour votre professionnalisme et accueil

2026-01-30

Gracias a todo.el.personal. por la amabilidad y hospitalidad mostrada tras el incidente al llegar.. Estuvieron preocupados de nuestra estancia en todo momento. Un atención a Angelina en los desayunos que nos cuidaba en todo momento.

2026-01-30

MANY THANKS

2026-01-30

It had been a great service experienced! Thanks for taking care our group!

2026-01-30

personale molto cordiale ed efficiente. Grazie

2026-01-30

Mi ha colpito favorevolmente la cortesia del personale e un laudo particolare per Angelica.

2026-01-30

very kind and disposal

2026-01-29

Grazie

2026-01-29

Un gran hotel con muy buen servicio y trato en todas las instalaciones del hotel.volveria sin duda.

2026-01-29

Hemos pasado tres noches inolvidables en este hotel. Me ha encantado la profesionalidad y amabilidad de todo el personal. La calidad del servicio. La comodidad y la higiene. Y puntualizar que los detalles y regalos de bienvenida y al marcharnos han terminado de conquistarme. Solo puedo recomendarlo. Volveremos!

2026-01-29

Absolutely amazing!

2026-01-29

I appreciate kindness of all of you.

2026-01-28

Complimenti per la professionalità e serenità

2026-01-28

Ho segnalato che nella mia stanza la finestra del bagno era rotta ed il personale con molta gentilezza mi ha proposto il cambio di stanza. Cortesia e gentilezza che ho riscontrato in tutto il personale dell'albergo. Volevo inoltre farvi i complimenti per l'idea, a colazione, di passare tra i tavoli offrendo i dolcetti fatti in casa. veramente un'ottima idea

2026-01-27

Thank you for pleasant stay

2026-01-27

Had a lovely anniversary stay - thank you for the nice touches of room upgrade, chocolate and welcome drink

2026-01-26

Ringrazio la direzione innanzitutto per l'upgrade in una junior suite e per averci permesso di usufruire della stanza prima del previsto. Mi sento poi in dovere di ringraziare tutto lo staff al completo per la cortesia, la disponibilità e la cordialità, complimenti a tutti. Torneremo presto a trovarvi.

2026-01-25

I had a wonderful stay at this 4 stars hotel. I highly recommend it. The staff was very kind, helpful and always smiling. Spacious and clean rooms. Also a great location!

2026-01-25

The staff were very helpful that encouraged me to book next time in the same hotel

2026-01-24

Thank you so much for making my stay comfortable!

2026-01-24

学校の研修旅行で訪れました。日本と違って戸惑ったこともあったけれど、いい思い出ばかりで楽しい宿泊ができました！布団も心地よいし、朝食がとても美味しかったです！とくに私の好きなトマトがあって嬉しかったです。ありがとうございました。

2026-01-23

Superb breakfast room staff - very welcoming and polite

2026-01-23

Thanks!

2026-01-21

Muchisimas gracias por la atención!

2026-01-20

Vorrei segnalare la gentilezza e la disponibilità del personale con un apprezzamento nei confronti di Lorenzo

2026-01-20

Reception Team very polite and professional

2026-01-20

Al personal del hotel

2026-01-19

Perfect!

2026-01-20

Buongiorno, e buon lavoro. Personalmente valuto l'insieme della Vostra proposta, semplicemente eccezionale. Un encomio speciale alla gentilezza, al calore umano e alla professionalità. Continuate così! A Firenze, sarete d'ora in poi il mio punto di riferimento.

2026-01-19

We very much appreciate that changes in our arrival and departure plans were easily accommodated at short notice.

2026-01-18

Grazie 🙏 mille

2026-01-18

Thank you for a wonderful time during our stay in your hotel. We enjoyed our experience very much and will be back for sure.

2026-01-17

El que me hizo CHECK IN y la que me hizo CHECK OUT, Unos genios, muy buena calidad de personal.

2026-01-17

Thank you so much for changing room. Second day is very nice and beautiful view room!!

2026-01-17

Thank you very much for your wonderful hospitality during my stay. Although I had sent my room requests through Agoda in advance, the information had not been shared with the hotel. However, the staff member who assisted me at check-in listened carefully to my requests and handled the situation very professionally. I was informed that there was no twin room with a bathtub available at that time, but I was kindly offered a double room that would be changed to a twin room in the evening. When I returned later that day, the room had already been prepared as promised, which I truly appreciated. Furthermore, I was told that my room could be changed to my preferred room the following day. Thanks to the excellent communication among your staff, the information was clearly shared, and the room change was handled smoothly the next day. All of the staff were very friendly, kind, and helpful throughout my stay. The hotel was comfortable, conveniently located near the station, and overall exceeded my expectations. I had a very satisfying and pleasant stay. Thank you again for your excellent service.

2026-01-17

Veramente gentili ed attenti al cliente! Bravi

2026-01-17

Grazie per stare sempre disponibile ❤️

2026-01-17

Foi maravilhoso estar lá !

2026-01-16

Muchas gracias por todo. El servicio es excelente.

2026-01-16

Beautiful stay . Truly enjoyed the professionalism of the hotel staff . I love my bedroom

2026-01-16

Excellent service everywhere and lovely stay

2026-01-16

The lady named Angelica provided exceptionally wonderful service during breakfast. She is the person I remember most from my visit to Florence and my stay at the Ambassador Hotel. Because of her, I would like to stay at the Ambassador Hotel again on my next visit. The room initially assigned to me was very cold, but the room I was moved to was warm and comfortable. I would definitely recommend this hotel to people traveling from Korea to Florence. She helped create truly wonderful memories for me. Thank you very much.

2026-01-15

Great and Warm welcome from the team

2026-01-15

Thanks

2026-01-14

non e' la prima volta che scelgo il vostro hotel e si conferma il mio preferito , lo staff e' eccezionale, le camere sempre piacevoli , ma la colazione e quella che batte tutti , una vasta scelta e prodotti da forno di una bonta' eccezionale , infatti non a caso lo scelgo e lo consiglio come hotel sopratutto per la colazione , spero di ritornarci presto se trovo una tariffa per le mie possibilita' GRAZIE MILLE e continuate su questa strada che fate la differenza

2026-01-13

Gran hotel con grandes profesionales, se nota en la atención de todo el personal hacia los Clientes

2026-01-13

Thank you.

2026-01-13

Siamo stati ospiti con altre due coppie presso la vostra struttura e ci siamo trovati veramente. La posizione del vostro albergo è eccellente ed il personale super professionale. Grazie

2026-01-12

Grazie della disponibilità E della cordialita ricevuta Ottimo come sempre

2026-01-12

Thank you for everything! It was a pleasure stay in your hotel! Home feelings!

2026-01-12

Ringrazio Elisa ed Igor per la loro professionalità.

2026-01-12

Ringraziamo per l'ospitalità e per averci permesso di usufruire delle comodissime poltrone del bar fino a tarda sera a causa del ritardo del nostro treno il giorno del check-out

2026-01-12

In particolare modo ringrazio Igor, che è stato molto gentile e cortese, ma anche un’altra signora che mi ha consigliato dove andare a mangiare.

2026-01-11

Ottimo soggiorno, bellissima struttura e personale gentile e disponibile

2026-01-11

Very kind and lovely.

2026-01-11

Gostaria de agradecer aos funcionários da recepção pela cortesia e atenção dadas, tanto na chegada quando indicaram bons restaurantes e locais para visitas, quanto todo o apoio na saída do hotel.

2026-01-11

Thanks for the care and hospitality!

2026-01-10

Thank you.

2026-01-10

Agradecimiento al trato de recepción y del personal del desayuno.

2026-01-10

Thanks.

2026-01-11

Na

2026-01-09

Congratulation your start main: Angelita

2026-01-08

I like to thank in particular Mr Igor at the check in desk, so courteous took his time to explain so many things to us , gave us a big map of Florence and told us how we will navigate through because I came with my six yrs old daughter who is very inquisitive. He did not know I wrote his name down . Thank you .

2026-01-08

En general, todo el personal del restaurante fue muy atento, muy amable y te hacen sentir como en casa. Mis más sinceras felicitaciones y reconocimiento a su trabajo.

2026-01-08

All your staff from the front desk to the bellman were great courteous and professional.

2026-01-07

Grazie per l'ottimo soggiorno

2026-01-07

Personale disponibile, gentile e il servizio di tenere le valigie dopo il check out è veramente un gesto prezioso e di grande attenzione. Grazie

2026-01-06

Thank you for helping us book a restaurant to have dinner on the 31st December as such a sort notice

2026-01-06

Gracias a todo el staff con la cálida atención

2026-01-06

Grazie per la disponibilità e per averci aiutato con gli spostamenti all'interno della città, con i consigli su tram, treno e taxi

2026-01-06

Grazie per l’eccellente soggiorno.

2026-01-06

Thanks

2026-01-06

Ringraziamo per l’attenzione e la cortesia manifestataci durante l’intero soggiorno

2026-01-05

Marcelo, Chef G from the kitchen buffet breakfast downstairs, the bartenders and the entire front desk gratzie mille, ciao

2026-01-05

Al personal del Front desk, al del restaurante desayuno, a los de mantenimiento Y limpieza.

2026-01-06

Thank you so much for everything especially the room update and the welcome note 🙏🏻🥰

2026-01-05

Staff has been very kind and helpful

2026-01-04

Al personal de recepción y limpieza por su cordialidad y eficiencia

2026-01-04

Everything was perfect.

2026-01-04

The happy hour in the bar was great as well as the breakfast options.

2026-01-03

.

2026-01-03

Un grazie per la gentilezza di tutto il personale

2026-01-03

Thank you for this awesome stay. The hotel was amazing, perfectly located in Florence. The rooms were very elegant. Our receptionist Giulia was incredibly helpful, able to explain in french the streets to visit when walking around Florence.

2026-01-03

good

2026-01-03

Angélica del comedor es de diez, dispuesta siempre a ayudar y preocupada por todo.

2026-01-02

Excellent team. Warm hospitality.

2026-01-02

Thanks very much for a fantastic stay over new year

2025-12-31

とても快適でした。 スタッフの対応も気持ちよく、丁寧でした。 次にフィレンツェに行くときは絶対にまたこのホテルに泊まります❣️

2025-12-31

Thanks to the receptionist. Ciao

2025-12-31

Staff is very friendly and room is pretty clean

2025-12-31

the employees were very friendly and helpfull

2025-12-31

Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.

2025-12-31

We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!

2025-12-30

Thank you so much to your friendly and helpful staff. I only stayed one night, but I will definitely visit again.

2025-12-30

Thanks to Angelica from the breakfast staff

2025-12-30

Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.

2025-12-29

Staff was really helpful with the early checkin and bed arrangement request

2025-12-29

Bravissimi

2025-12-29

Man fühlt sich sehr wohl

2025-12-29

Staff are helpful

2025-12-28

Amazing staff members, very professional keep up the good work!

2025-12-27

Grazie per il bel soggiorno natalizio a Firenze.

2025-12-27

ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.

2025-12-27

Angelica at the breakfast restaurant provided very friendly and kind service. Her special cappuccino was absolutely delicious, and I will miss her hospitality.

2025-12-27

Angelica off the staff was impressive she works for the breakfast

2025-12-27

Personale giovane,Complimenti ragazzi ottima organizzazione, buon anno 🍾🥂

2025-12-26

Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo

2025-12-26

Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!

2025-12-26

Molto cordiali e gentili

2025-12-25

El personal es muy amable. Felicitaciones de mi parte

2025-12-25

Merci et bonne année à tous

2025-12-25

Nice location Accessible to almost anywhere

2025-12-25

Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.

2025-12-24

kindness, courtesy, competence

2025-12-24

special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.

2025-12-24

Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation

2025-12-23

Thank you! The service was amazing!

2025-12-23

Tutto bene

2025-12-22

The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you

2025-12-22

Cordialità di tutto il personale un valore aggiunto

2025-12-22

ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.

2025-12-21

Muito bom, recomendo

2025-12-21

Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.

2025-12-21

Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!

2025-12-20

I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.

2025-12-20

Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good

2025-12-18

Thanks everyone for kindness and hospitality.

2025-12-18

Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.

2025-12-18

The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica

2025-12-17

I would like to thank everyone

2025-12-17

Reallly nice