c-hotels Ambasciatori
Lingua
c-hotels Ambasciatori
Lingua2026-04-15
O atendimento foi maravilhoso e o café da manhã também.
2026-04-15
Worth the money spent 100%
2026-04-14
We would like to thank the bar staff and the breakfast staff who were particularly friendly and helpful.
2026-04-14
Merci à Alberto piur son accueil et sa gentillesse.
2026-04-13
Congratulations to the staff, very gentle.
2026-04-13
Très bonnes prestations. Une mention spéciale au personnel du petit déjeuner.
2026-04-13
Thanks
2026-04-12
Gracias por la amabilidad y atención
2026-04-12
Special compliments to the staff at the breakfast area
2026-04-12
Breakfast staff in particular were very friendly and accommodating as were staff on reception
2026-04-11
Great experience, thank you so much!
2026-04-11
My family and I would like to thank you for a pleasant stay, in a friendly environment where everything was well taken care of! Anna Greece
2026-04-11
Come già detto prima di partire….consiglieró questa struttura Ottima posizione…sempre pronti a soddisfare i bisogni del cliente Bravi!!
2026-04-10
Bravo
2026-04-10
Excellent service, clean rooms and friendly personal. The bartender Gianluca makes us feel welcome and was amazingly friendly and helpful.
2026-04-09
Merci a tout le personnel pour sa disponibilité, son amabilité, sa discrétion et sa compétence
2026-04-09
Thank you for the good services provided.
2026-04-09
Thanks a lot for the good services!
2026-04-09
Grazie mille per l'ospitalità e la cura mostrata
2026-04-08
A tutto lo staff per la gentilezza dimostrara
2026-04-08
Cordiali e premurosi
2026-04-07
Staff Katy and Angelica at breakfast were excellent and made great coffee. In fact Katy served coffee on all 3 days for us and always was smiling and so helpful. The front desk staff were also very helpful in booking taxis for us. All the staff were friendly and approachable.
2026-04-07
Magnífico servicio del front desk y personal total
2026-04-07
Comfortable room and bath, large enough to place the bags. The breakfast room was crowded, but everything worked well
2026-04-06
Grazie mile
2026-04-06
Goede organisatie.
2026-04-06
Das Personal sowohl an der Reception als auch im Zimmerservice und im Speisesaal war generell sehr hilfsbereit und freundlich, insbesondere die Kellnerinnen Claudia und Angelica im Frühstücks-Saal.
2026-04-06
Thank you for the lovely stay. We truly enjoyed everything and appreciate your kind hospitality.
2026-04-06
Mes remerciements à katy au restaurant le matin elle est exceptionnelle aux petits soins, vient ensuite oshini et meriem.
2026-04-06
Al personal de recepción check in check out y al personal del desayuno.
2026-04-06
Excelente servicio y atención personal.
2026-04-06
AGRADEZCO LA ATENCION DE TODO EL PERSONAL SIEMPRE FUERON AMABLES Y ATENTOS. LA UBICACION MUY BUENA !
2026-04-06
All the staff members that I met were very friendly and accommodating, especially the receptionist who checked me in (Mary, Mery?).
2026-04-05
Thank you for a great stay
2026-04-05
Yurt dışı seyahatlerimde bu kadar memnun kaldığım bir otel olmadı. Her anlamda mükemmeldi teşekkürler muhakkak tekrar tercih edeceğim ve önereceğim sevgiler
2026-04-05
Fine orgNisation
2026-04-04
Un servicio muy profesional, trato excelente por parte de todo el personal. La mejor ubicación de Florencia, sin duda. Excelente desayuno.
2026-04-04
N
2026-04-04
The staff you have is great!!
2026-04-04
The breakfast staff were very friendly and the breakfast supervisor was particularly welcoming. We enjoyed the young waiter coming around the tables to offer homemade cookies.
2026-04-04
Compliments to Rossana (reception) and Katrina (coffee shop) Excellent courteous and accommodating to guests 👍👏
2026-04-04
Thank you to the entire staff during my stay
2026-04-03
Mil gracias por toda la atención recibida. Lo pasamos hermoso. El hotel y atención impecable. Un 10/10
2026-04-03
The concierge staffs are really welcoming and warming. Especially the lady who helped us for checking-in, she made the day
2026-04-02
Très Bon accueil. Petit déjeuner très varié et copieux
2026-04-02
Gracias por todo su apoyo en nuestra estadía
2026-04-02
Gracias, por todo!! Excelente servicio y todo en el hotel!! Todo perfecto.
2026-04-01
Las personas de la cafetería son muy amables.
2026-04-01
Excelente atención del personal
2026-04-01
Excelente trato y atención recibida.
2026-03-31
Thanks to the management team, the catering team and the cleaning team. They all made our stay very welcoming.
2026-03-31
Un particolare ringraziamento alla signora della colazione super gentile e simpatica.
2026-03-30
Das Personal war grandios der Herr an der Bar perfekt 👌
2026-03-30
Vorrei elogiare il servizio offerto dalla dipendente Aurora: è stata molto disponibile e attenta.
2026-03-30
Staff is very kind and helpful
2026-03-29
Super friendly breakfast staff.
2026-03-29
I am so happy with my stay and all staff were friendly and helpful. If i come back to Florence i will stay here for sure.
2026-03-29
Ringrazio per aver custodito i bagagli prima che la camera sia pronta e dopo in check out. Massima cortesia e disponibilità
2026-03-31
very ki d and pleasant
2026-03-27
Personnels sérieux et bienveillants
2026-03-27
The staff is extremely friendly, and the breakfast is very good.
2026-03-27
Dana was very attentiveand her knowledge in Spanish/Portuguese was very helpfull
2026-03-27
Muchas gracias por la amabilidad y profesionalidad de todo el personal
2026-03-26
Ótimo
2026-03-26
Reception staff was very friendly, helpful, and remembered us from our previous visit. The gentleman greeting us at breakfast was very friendly and accomodating.
2026-03-26
Than you !
2026-03-26
Merci pour l’accueil et l’efficacité. Mon séjour a été de courte durée cette fois, je pense y retourner avec mon mari pour une période plus longue.
2026-03-25
Front desk staff was so welcoming! Definitely recommend to our friends visiting Venice in the future
2026-03-25
The stay in hotel was excellent. The staff were really nice and the approch to the client was on point. I rly appriciate the welcome drink, posibility to leave our bags and the pasta gift. You're doing an excellent job.
2026-03-25
This hotel was a very pleasant surprise! I will be back.
2026-03-25
Muy buena nuestra estancia en el hotel
2026-03-25
Ottimo approccio al cliente solerte ma discreto
2026-03-25
The only hotel I have preferred for many years because I feel at home . Thank you to all the friends who were in the service….
2026-03-25
The happy hour was delightful!
2026-03-24
Igor was fantastic!
2026-03-24
Ringrazio lo staff in particolare il Sig. Igor per la sua disponibilità.
2026-03-23
Excellent staff, all very friendly and helpful.
2026-03-23
disponibilià e professionalità in particolare nell'area colazione
2026-03-23
Grazie anche a nome della Desyna
2026-03-23
Ringrazio per l’ospitalità e per le future occasioni di alloggio.
2026-03-23
Colazione ottima Personale molto disponibile
2026-03-22
👌🏻👍
2026-03-20
We had a wonderful stay! The check in and front desk staff was very helpful and accommodating, bringing us up to the room was an unexpected very nice surprise. Room was large and very comfortable, very clean. The Breakfast buffet was amazing and the team attentive. We very much enjoyed our stay and wished we had more time than just one night.
2026-03-20
Many thanks to the management team for maintaining such a high standard of hospitality. We were especially impressed by Igor at the front desk. His friendliness, helpful attitude, and attention to detail made a big difference to our experience. He is a real asset to the hotel. Hope it’s stay the same, as planning to visit again soon
2026-03-20
il personale alla reception, complimenti
2026-03-20
Thank you for a very pleasant stay at c-hotels Ambasciatori in Florence. The location was excellent—right next to the train station and within easy walking distance of the main attractions. The room was clean, comfortable, and well maintained, and I appreciated the consistent housekeeping standards. The staff were polite, helpful, and made the overall experience smooth and welcoming. Breakfast was good with a nice selection, and everything felt well organized. Overall, a great experience and very good value for money. I would happily stay again and recommend this hotel to others visiting Florence
2026-03-20
Thank you very much! We can check in early.
2026-03-20
The staff really understand the meaning of service.
2026-03-20
Excelente todo
2026-03-20
Il mio soggiorno all'Hotel Ambasciatori è stato un'esperienza incredibile. La vista dall'hotel è spettacolare e la camera non è solo comoda, ma ha anche un design bellissimo. Desidero sottolineare la grande disponibilità del personale e la qualità del buffet, vario e davvero piacevole. In generale, è stata un'esperienza meravigliosa; complimenti a tutto il team perché, grazie al vostro lavoro, l'hotel mantiene un marchio di qualità impareggiabile. Assolutamente consigliato!
2026-03-20
Oshini and all staff very nice, helpfull
2026-03-20
Oshini F&B Staff at breakfast room made me Ice Chocolate for the first time. Really impressed me.
2026-03-19
L'accoglienza, la camera, la colazione, tutto era fantastico.
2026-03-19
Quiero agradecer a la atención prestada al personal de recepción y al del bufete desayuno. Ha sido un trato exquisito. Me gustaría que se le informara.
2026-03-19
Super !!!
2026-03-19
Ringrazio per la possibilità di avermi dato accesso al buffet della colazione con un po' di anticipo visto che dovevo lasciare la struttura presto. Vorrei segnalare anche la notevole qualità e varietà dei prodotti offerti per la colazione e la grande cortesia e disponibilità del personale in sala.
2026-03-19
Merci . Logement parfait très bien situé
2026-03-19
Complimenti a Oshimi, per la sua gentilezza.
2026-03-18
Grazie a tutti
2026-03-18
Everyone we met at the hotel were friendly and helpful. I only remember name Igor at the check in who went above and beyond.
2026-03-17
Das gesamte Personal von Rezeption, über Sweetbar, Frühstücksraum und Zimmerservice ist hervorragend!
2026-03-17
It was an excellent experience staying at this hotel.
2026-03-17
The girl that check is in was great
2026-03-17
Todos foram extremamente gentis, desde o começo.
2026-03-16
Ho ricevuto più di quello che pensavo
2026-03-16
Complimenti a tutto il personale
2026-03-15
just, thanks for doing our staying very pleasent
2026-03-14
Gentilissimi tutti Ma in particolare alla signorina Daniela al bar gentilissima dolcissima
2026-03-14
Grazie di tutto
2026-03-12
Amabilidad, profesionalidad
2026-03-12
Thanks for all the little details, that made our stay better!
2026-03-12
Thanks for you kind services!
2026-03-12
Cortesi
2026-03-11
Muy amables y profesionales todos Claro que regresaría
2026-03-11
nessun imprevisto
2026-03-11
Many thanks to Igor
2026-03-10
Everyone are excelent ambasador , the ecuatorian girl at coffee are the best person
2026-03-10
Ringrazio il personale del check in e check out per la gentilezza e professionalità
2026-03-10
Good.
2026-03-09
.
2026-03-09
Grazie per aver reso il nostro soggiorno molto piacevole
2026-03-09
Ottimo Staff, ragazze sorridenti, disponibili, pazienti,educare e ottima pulizia
2026-03-09
It was an exceptional stay very clean and with the bathroom in every room welcome drink bins hot water everything was perfect 🤩 well done and thank you. We are the maltese ladies
2026-03-10
I wish I could remember the gentleman's name that checked us in. He made us feel so welcomed and I thoroughly enjoyed his conversation.
2026-03-08
Agradeço o profissionalismo e simpatia dos funcionários. Muito útil a guarda de bagagem antes do check-in e após o check-out. Adorei a minha estadia em Florença.
2026-03-08
Personale professionale , disponibile ed esaustivo in tutte le comunicazioni
2026-03-08
The staff were wonderful, it is rare to find such great service!
2026-03-07
Grazie mille to Igor and the sweetest person at bar. The Lady from Ecuador.
2026-03-07
Спасибо,все очень хорошо!
2026-03-06
パスタをプレゼントで頂き今美味しく頂きました。朝食も美味しく部屋も綺麗でした。
2026-03-06
Bilo je odlicno. Hvala na svemu. Sigurno se vidimo opet 👏🥂
2026-03-06
We would like to thank the management and staff. The team was very accommodating and made our stay comfortable, although the air conditioning was not good, the food was disappointing, and access to the lounge required an extra fee.
2026-03-06
Ringraziamo Igor, che ci ha accolto, persona molto disponibile e preparata.
2026-03-05
Gracias por todo, fue una agradable estadía !
2026-03-05
Personal excelente y muy profesional
2026-03-05
Yes
2026-03-05
Amabilitatea personalului, incepand cu persoana de la receptie, curățenia exemplară, micile atentii oferite doar ca sejurul sa fie cat mai placut merita nota maxima. Un hotel de nota 10 ! Felicitari !
2026-03-05
Ringraziamenti
2026-03-05
ringrazio Zac per la cortesia, il garbo e la professionalità con cui ci accoglie e accompagna durante la colazione
2026-03-03
Super friendly staff, esp. during check-in and during breakfast.
2026-03-03
Thank you very much for pleasant stay, awesome people through whole hotel. Would definitely recommend to stay and will be happy omce i return in Florence to choose your hotel again.Thank you.
2026-03-03
Nuestro agradecimiento a Lorenzo (Recepción) por su gran profesionalidad y amabilidad.
2026-03-03
اشكر السيد موري يو في الإستقبال على حسن الاستقبال والمعاملة الممتازة وجميع طاقم الإستقبال بصفة عامة
2026-03-02
Assolutamente un soggiorno da sogno
2026-03-02
Tutti molto cordiali, soggiorno eccellente
2026-03-02
Personale del ricevimento ed in sala colazioni fantastico davvero
2026-03-02
Thanks
2026-03-02
Muchas gracias por el detalle de cortesia en llegada y en salida.
2026-03-01
Excellent séjour, excellente situation géographique, excellentes prestations globales.
2026-03-01
Una bona elecció, molt ben situat, molt bon hotel. Repetirem
2026-03-01
Igor and the rest of your staff was amazing thank you so much
2026-03-01
thanks
2026-02-28
Complimenti per tutto
2026-02-28
Soggiorno ottimo
2026-02-25
Excellent stay thank you
2026-02-25
Thank you for the organization and cleanliness
2026-02-28
♥️
2026-02-23
La atención del personal es muy buena.
2026-02-23
Un spécial remerciement à Igor (à la réception) pour son chaleureux accueil et son professionnalisme.
2026-02-23
Everything was good in this hotel.
2026-02-23
El trato del personal muy bueno Tanto en recepción con Igor como en la parte del desayuno con Angelica
2026-02-23
Great place great service
2026-02-23
How great place during rest! Thank you so much!
2026-02-23
A todos, de recepción, limpieza y en el desayuno, personas de alta calidad humana.
2026-02-22
Special thanks to all the staff in every department as we were satisfied with the service overall
2026-02-23
Personale gentile, colazione eccellente.
2026-02-22
Thanks for the great stay from start to end
2026-02-22
Thank you so much for everything! We had a great time at the c-hotels.
2026-02-21
Thank you for the upgraded room and the warm welcome (especially in the morning at breakfast).
2026-02-21
Il Personale è molto efficiente e gentilissimo . Grazie per la Vostra cortesia
2026-02-21
Thank you for your sincere service
2026-02-21
.
2026-02-21
To Giulia and Igor on reception and Angelica in the breakfast room
2026-02-20
Thanks for all
2026-02-19
Complimenti
2026-02-18
Molto diddisfatto
2026-02-17
Very clean room
2026-02-17
Menzione speciale per personale check in/out e soprattutto per lo staff della colazione
2026-02-16
MI sono trovato veramente bene e tornerò nel vostro albergo semmai dovessi ancora alloggiare a Firenze
2026-02-16
Très bel accueil, personnel à l'écoute
2026-02-16
Au plaisir de vous revoir
2026-02-16
Buon servizio nonostante il grande afflusso
2026-02-16
Cordialità e gentilezza riscontrata da tutto il personale
2026-02-16
Thankyou for your service
2026-02-17
Grazie a tutto lo staff
2026-02-15
Queremos resaltar la amabilidad y lo profesionales que han sido dos personas e particular, son las dos mujeres que nos prepararon los cafés a la hora del desayuno. Lamentamos no recordar sus nombres pero si recordamos la buena atención y su sonrisa permanente a la hora de atendernos.
2026-02-14
Herzlichen Dank für die sehr nette Bedienung beim Frühstück und die liebevollen Cappuccinos die wir jeden Morgen von Angelica geniessen durften.
2026-02-13
Everything was as requested Everyone has been very kind
2026-02-13
We really enjoyed our stay at the hotel. The staff were amazing - especially LORENZO who ensured we got a great room and always checked in that we were comfortable throughout our stay. Also, the breakfast was very nice, with great options. We will definitely come back anytime we are in Florence. Ciao!
2026-02-13
Thank you for your attention and efforts.
2026-02-13
Felicitation pour la qualité exceptionnelle de votre service
2026-02-13
Ringrazio per la disponibilità e il supporto ricevuto
2026-02-13
Ön resepsiyon görevlisi Giovanni bize doğum günüm sebebiyle harika bir karşılama sundu. Muhteşem manzaralı odada kaldık, çok teşekkür ediyoruz.
2026-02-13
Staff de la reception e servizio sempre ottimo !
2026-02-13
thank you for your hospitality
2026-02-12
Todo muy bien , servicio excelente
2026-02-12
Excellent
2026-02-12
Ottima accoglienza da parte di tutto lo staff! Sempre felici di tornare
2026-02-12
The waiting staff in the restaurant were very good and attentive, especially Angelina who made us coffee when the machines were making very poor almost cold coffee.
2026-02-12
Personale molto professionale e gentile. Il Signore addetto al check-in della colazione non solo accoglie sempre con sorriso e gentilezza, ma si ricorda persino delle visite precedenti e ha saluti personalizzati.
2026-02-10
Es war super!
2026-02-10
Come ho già anticipato al personale alla reception, siete bravi!
2026-02-10
Bravi tutti, gentili e sorridenti, soprattutto la ragazza delle colazioni
2026-02-09
Complimenti al personale
2026-02-09
Tutto il personale gentilissimo.
2026-02-10
Staff efficiente, attendo al cliente e sempre dispoinibile alla risoluzione di dubbi
2026-02-08
I would to thank Michel at reception. He was so helpful with moving us to another room. We were not comfortable with the bathroom and he gladly assisted us such with such ease. We also had Angelica who made us the best the cuppachinos at breakfast. She was so courteous and friendly. Loved the service we received. The location was awesome, right across the station. Very convenient. Rooms were beautiful and the view of the city was also great.
2026-02-08
Tutti molto disponibili e gentili
2026-02-08
Thank you for all service. We enjoyed our stay. Loved the pasta!!
2026-02-07
Complimenti allo staff del ricevimento e del servizio colazione.
2026-02-06
Thank you to the management team for the great organization and support. Everything was well managed and made the experience very pleasant. Keep up the good work!
2026-02-04
Complimenti per la cortesia e disponibilità del personale. Colazione ottima e ben assortita
2026-02-04
Personale molto cortese
2026-02-04
Grazie a tutti voi per l'accoglienza la professionalità e disponibilità...ma grazie soprattutto per i sorrisi regalatimi ogni volta che incrociavo i vostri sguardi.. Tante cose belle.
2026-02-03
Thank you for everything
2026-02-03
Thank you
2026-02-03
Muy agradecida por vuestro servicio de excelente calidad!
2026-02-03
Complimenti per tutto
2026-02-02
Extraordinary service from everyone we spoke to. We wouldn’t stay anywhere else in Florences. From the front desk to the bar to the breakfast service, perfection!
2026-02-02
GRAZIE PER L'ACCOGLIENZA E LA QUALITA' DEL SERVIZIO OFFERTO
2026-02-02
Ringrazio il capo sala della colazione
2026-02-02
Boa gestão e excelente equipe.
2026-02-02
Il personale della reception è stato molto gentile e sicuramente tornerò a soggiornare qui.
2026-02-02
Yes, front desk, bar people the cappuccino ladies and the gentleman at breakfast were exceptional specially super welcoming with our dog.
2026-02-01
Aurora Bernardi - reception. Solare, disponibile, presente, pro attiva. Grazie!
2026-02-01
Muchas gracias a Lorenzo, su atencion fue de 10 en todo momento, desde el minutos uno nos sentimos como en casa gracias a su simpatia y disponibilidad para todo
2026-02-01
Very nice hotel and cool employees. Thank you !
2026-02-01
Great Service by Marcel at Reception and Angelica at Breakfast!
2026-01-31
A pleasant stay and enjoyed the hospitality and good service and food. Congratulations. Will be back!
2026-01-31
Un grand bravo pour votre professionnalisme et accueil
2026-01-31
Sehr gut geschulte Miarbeiter. Freundlich, aufmerksam. Wir kommen sicher wieder., denn der 1.Aufenthalt war genauso angenehm wie der zweite. Kompliment
2026-01-31
TobLORENZO, Elisa Evelina in the front desl …. And Angelina and Angelica in the breakfast room and the whole breakfast team ! Good staff
2026-01-31
You made my first trip to Europe feel good. I was very happy. Thank you! Grazie!!
2026-01-30
Mi ha colpito favorevolmente la cortesia del personale e un laudo particolare per Angelica.
2026-01-30
personale molto cordiale ed efficiente. Grazie
2026-01-30
very kind and disposal
2026-01-30
It had been a great service experienced! Thanks for taking care our group!
2026-01-30
MANY THANKS
2026-01-30
Gracias a todo.el.personal. por la amabilidad y hospitalidad mostrada tras el incidente al llegar.. Estuvieron preocupados de nuestra estancia en todo momento. Un atención a Angelina en los desayunos que nos cuidaba en todo momento.
2026-01-29
Un gran hotel con muy buen servicio y trato en todas las instalaciones del hotel.volveria sin duda.
2026-01-29
I appreciate kindness of all of you.
2026-01-29
Grazie
2026-01-29
Hemos pasado tres noches inolvidables en este hotel. Me ha encantado la profesionalidad y amabilidad de todo el personal. La calidad del servicio. La comodidad y la higiene. Y puntualizar que los detalles y regalos de bienvenida y al marcharnos han terminado de conquistarme. Solo puedo recomendarlo. Volveremos!
2026-01-29
Absolutely amazing!
2026-01-28
Complimenti per la professionalità e serenità
2026-01-28
Ho segnalato che nella mia stanza la finestra del bagno era rotta ed il personale con molta gentilezza mi ha proposto il cambio di stanza. Cortesia e gentilezza che ho riscontrato in tutto il personale dell'albergo. Volevo inoltre farvi i complimenti per l'idea, a colazione, di passare tra i tavoli offrendo i dolcetti fatti in casa. veramente un'ottima idea
2026-01-27
Had a lovely anniversary stay - thank you for the nice touches of room upgrade, chocolate and welcome drink
2026-01-27
Thank you for pleasant stay
2026-01-26
Ringrazio la direzione innanzitutto per l'upgrade in una junior suite e per averci permesso di usufruire della stanza prima del previsto. Mi sento poi in dovere di ringraziare tutto lo staff al completo per la cortesia, la disponibilità e la cordialità, complimenti a tutti. Torneremo presto a trovarvi.
2026-01-25
I had a wonderful stay at this 4 stars hotel. I highly recommend it. The staff was very kind, helpful and always smiling. Spacious and clean rooms. Also a great location!
2026-01-25
The staff were very helpful that encouraged me to book next time in the same hotel
2026-01-24
学校の研修旅行で訪れました。日本と違って戸惑ったこともあったけれど、いい思い出ばかりで楽しい宿泊ができました！布団も心地よいし、朝食がとても美味しかったです！とくに私の好きなトマトがあって嬉しかったです。ありがとうございました。
2026-01-24
Thank you so much for making my stay comfortable!
2026-01-23
Superb breakfast room staff - very welcoming and polite
2026-01-23
Thanks!
2026-01-21
Muchisimas gracias por la atención!
2026-01-20
Vorrei segnalare la gentilezza e la disponibilità del personale con un apprezzamento nei confronti di Lorenzo
2026-01-20
Al personal del hotel
2026-01-20
Reception Team very polite and professional
2026-01-19
Perfect!
2026-01-20
Buongiorno, e buon lavoro. Personalmente valuto l'insieme della Vostra proposta, semplicemente eccezionale. Un encomio speciale alla gentilezza, al calore umano e alla professionalità. Continuate così! A Firenze, sarete d'ora in poi il mio punto di riferimento.
2026-01-19
We very much appreciate that changes in our arrival and departure plans were easily accommodated at short notice.
2026-01-18
Grazie 🙏 mille
2026-01-18
Thank you for a wonderful time during our stay in your hotel. We enjoyed our experience very much and will be back for sure.
2026-01-17
El que me hizo CHECK IN y la que me hizo CHECK OUT, Unos genios, muy buena calidad de personal.
2026-01-17
Veramente gentili ed attenti al cliente! Bravi
2026-01-17
Thank you very much for your wonderful hospitality during my stay. Although I had sent my room requests through Agoda in advance, the information had not been shared with the hotel. However, the staff member who assisted me at check-in listened carefully to my requests and handled the situation very professionally. I was informed that there was no twin room with a bathtub available at that time, but I was kindly offered a double room that would be changed to a twin room in the evening. When I returned later that day, the room had already been prepared as promised, which I truly appreciated. Furthermore, I was told that my room could be changed to my preferred room the following day. Thanks to the excellent communication among your staff, the information was clearly shared, and the room change was handled smoothly the next day. All of the staff were very friendly, kind, and helpful throughout my stay. The hotel was comfortable, conveniently located near the station, and overall exceeded my expectations. I had a very satisfying and pleasant stay. Thank you again for your excellent service.
2026-01-17
Thank you so much for changing room. Second day is very nice and beautiful view room!!
2026-01-17
Foi maravilhoso estar lá !
2026-01-17
Grazie per stare sempre disponibile ❤️
2026-01-16
Muchas gracias por todo. El servicio es excelente.
2026-01-16
The lady named Angelica provided exceptionally wonderful service during breakfast. She is the person I remember most from my visit to Florence and my stay at the Ambassador Hotel. Because of her, I would like to stay at the Ambassador Hotel again on my next visit. The room initially assigned to me was very cold, but the room I was moved to was warm and comfortable. I would definitely recommend this hotel to people traveling from Korea to Florence. She helped create truly wonderful memories for me. Thank you very much.
2026-01-16
Beautiful stay . Truly enjoyed the professionalism of the hotel staff . I love my bedroom
2026-01-16
Excellent service everywhere and lovely stay
2026-01-15
Thanks
2026-01-15
Great and Warm welcome from the team
2026-01-14
non e' la prima volta che scelgo il vostro hotel e si conferma il mio preferito , lo staff e' eccezionale, le camere sempre piacevoli , ma la colazione e quella che batte tutti , una vasta scelta e prodotti da forno di una bonta' eccezionale , infatti non a caso lo scelgo e lo consiglio come hotel sopratutto per la colazione , spero di ritornarci presto se trovo una tariffa per le mie possibilita' GRAZIE MILLE e continuate su questa strada che fate la differenza
2026-01-13
Gran hotel con grandes profesionales, se nota en la atención de todo el personal hacia los Clientes
2026-01-13
Siamo stati ospiti con altre due coppie presso la vostra struttura e ci siamo trovati veramente. La posizione del vostro albergo è eccellente ed il personale super professionale. Grazie
2026-01-13
Thank you.
2026-01-12
Grazie della disponibilità E della cordialita ricevuta Ottimo come sempre
2026-01-12
Ringraziamo per l'ospitalità e per averci permesso di usufruire delle comodissime poltrone del bar fino a tarda sera a causa del ritardo del nostro treno il giorno del check-out
2026-01-12
In particolare modo ringrazio Igor, che è stato molto gentile e cortese, ma anche un’altra signora che mi ha consigliato dove andare a mangiare.
2026-01-12
Thank you for everything! It was a pleasure stay in your hotel! Home feelings!
2026-01-12
Ringrazio Elisa ed Igor per la loro professionalità.
2026-01-11
Very kind and lovely.
2026-01-11
Thanks for the care and hospitality!
2026-01-11
Gostaria de agradecer aos funcionários da recepção pela cortesia e atenção dadas, tanto na chegada quando indicaram bons restaurantes e locais para visitas, quanto todo o apoio na saída do hotel.
2026-01-11
Ottimo soggiorno, bellissima struttura e personale gentile e disponibile
2026-01-10
Agradecimiento al trato de recepción y del personal del desayuno.
2026-01-11
Na
2026-01-10
Thank you.
2026-01-10
Thanks.
2026-01-09
Congratulation your start main: Angelita
2026-01-08
I like to thank in particular Mr Igor at the check in desk, so courteous took his time to explain so many things to us , gave us a big map of Florence and told us how we will navigate through because I came with my six yrs old daughter who is very inquisitive. He did not know I wrote his name down . Thank you .
2026-01-08
En general, todo el personal del restaurante fue muy atento, muy amable y te hacen sentir como en casa. Mis más sinceras felicitaciones y reconocimiento a su trabajo.
2026-01-08
All your staff from the front desk to the bellman were great courteous and professional.
2026-01-07
Grazie per l'ottimo soggiorno
2026-01-07
Personale disponibile, gentile e il servizio di tenere le valigie dopo il check out è veramente un gesto prezioso e di grande attenzione. Grazie
2026-01-06
Thank you for helping us book a restaurant to have dinner on the 31st December as such a sort notice
2026-01-06
Ringraziamo per l’attenzione e la cortesia manifestataci durante l’intero soggiorno
2026-01-06
Thanks
2026-01-06
Gracias a todo el staff con la cálida atención
2026-01-06
Grazie per l’eccellente soggiorno.
2026-01-06
Grazie per la disponibilità e per averci aiutato con gli spostamenti all'interno della città, con i consigli su tram, treno e taxi
2026-01-05
Marcelo, Chef G from the kitchen buffet breakfast downstairs, the bartenders and the entire front desk gratzie mille, ciao
2026-01-05
Staff has been very kind and helpful
2026-01-06
Thank you so much for everything especially the room update and the welcome note 🙏🏻🥰
2026-01-05
Al personal del Front desk, al del restaurante desayuno, a los de mantenimiento Y limpieza.
2026-01-04
Everything was perfect.
2026-01-04
Al personal de recepción y limpieza por su cordialidad y eficiencia
2026-01-04
The happy hour in the bar was great as well as the breakfast options.
2026-01-03
Un grazie per la gentilezza di tutto il personale
2026-01-03
Angélica del comedor es de diez, dispuesta siempre a ayudar y preocupada por todo.
2026-01-03
Thank you for this awesome stay. The hotel was amazing, perfectly located in Florence. The rooms were very elegant. Our receptionist Giulia was incredibly helpful, able to explain in french the streets to visit when walking around Florence.
2026-01-03
.
2026-01-03
good
2026-01-02
Excellent team. Warm hospitality.
2026-01-02
Thanks very much for a fantastic stay over new year
2025-12-31
とても快適でした。 スタッフの対応も気持ちよく、丁寧でした。 次にフィレンツェに行くときは絶対にまたこのホテルに泊まります❣️
2025-12-31
the employees were very friendly and helpfull
2025-12-31
Staff is very friendly and room is pretty clean
2025-12-31
Thanks to the receptionist. Ciao
2025-12-31
We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!
2025-12-31
Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.
2025-12-30
Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.
2025-12-30
Thanks to Angelica from the breakfast staff
2025-12-30
Thank you so much to your friendly and helpful staff. I only stayed one night, but I will definitely visit again.
2025-12-29
Bravissimi
2025-12-29
Staff was really helpful with the early checkin and bed arrangement request
2025-12-29
Staff are helpful
2025-12-29
Man fühlt sich sehr wohl
2025-12-28
Amazing staff members, very professional keep up the good work!
2025-12-27
Grazie per il bel soggiorno natalizio a Firenze.
2025-12-27
ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.
2025-12-27
Personale giovane,Complimenti ragazzi ottima organizzazione, buon anno 🍾🥂
2025-12-27
Angelica at the breakfast restaurant provided very friendly and kind service. Her special cappuccino was absolutely delicious, and I will miss her hospitality.
2025-12-27
Angelica off the staff was impressive she works for the breakfast
2025-12-26
Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!
2025-12-26
Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo
2025-12-26
Molto cordiali e gentili
2025-12-25
Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.
2025-12-25
Merci et bonne année à tous
2025-12-25
Nice location Accessible to almost anywhere
2025-12-25
El personal es muy amable. Felicitaciones de mi parte
2025-12-24
special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.
2025-12-24
kindness, courtesy, competence
2025-12-24
Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation
2025-12-23
Thank you! The service was amazing!
2025-12-23
Tutto bene
2025-12-22
The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you
2025-12-22
ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.
2025-12-22
Cordialità di tutto il personale un valore aggiunto
2025-12-21
Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.
2025-12-21
Muito bom, recomendo
2025-12-21
Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!
2025-12-20
I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.
2025-12-20
Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good
2025-12-18
The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica
2025-12-18
Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.
2025-12-18
Thanks everyone for kindness and hospitality.
2025-12-17
good
2025-12-17
Reallly nice
2025-12-17
I would like to thank everyone
2025-12-17
Grazie per la calorosa accoglienza
2025-12-16
Front desk eccellente
2025-12-16
Grazie infinite per l'accoglienza. I miei più cordiali auguri di Buon Natale
2025-12-16
Thanks for the good stay
2025-12-16
i più grandi ringraziamenti alla direzione
2025-12-15
Complimenti per tutto,ci ritorneremo sicuramente presto.
2025-12-15
Vorrei complimentarmi con il sig Lorenzo per l'accoglienza
2025-12-15
Grazie per l'accoglienza
2025-12-15
Tutti cordiali e professionali
2025-12-15
many thanks for Igor, he was very friendly when we arrive at night by taxi from Verona, where our flight landed instead of Florence.
2025-12-15
Vi ringrazio infinitamente per l'attenzione mostrata nell'accoglienza, nei servizi offerti, nel personale gentile e professionale dal check in al check out, dal barman e la cameriera del piano A, dalla cortesia nell'accoglienza nella prima colazione ci avete coccolate e viziate. Un grazie particolare ad Angelica del servizio prima colazione. Torneremo presto!!!
2025-12-15
Siamo stati accolti calorosamente dalla signorina Nataly, ragazza molto preparata, gentilissima e molto disponibile a soddisfare ogni esigenza del cliente.
2025-12-14
Ringrazio l'intero personale, professionale educato
2025-12-14
Thank you for all the staff they are all accommodating
2025-12-14
Tutto perfetto, grazie mille
2025-12-14
Ottimo servizio
2025-12-14
We loved Giovanni especially and his restaurant recommendation was excellent!
2025-12-14
special cappuccino bueno gustoso!
2025-12-14
Muy bien
2025-12-14
Zach at the breakfast room was always super nice and provided a nice start to the day. Also, the front desk staff was super helpful with some hiccups and extending my stay.
2025-12-13
Merci beaucoup pour la disponibilité et le service
2025-12-14
Staff eccezionale
2025-12-13
El hotel, servicio y personal es maravilloso. Con gusto regresaremos.
2025-12-13
The staff was excellent, the room was super clean, it had all I needed.
2025-12-11
Very nice stay
2025-12-11
thank you for your great hospitality and and a special thanks to the receptianist
2025-12-11
Complimenti
2025-12-11
2日間ありがとうございました。 急な日程変更にもご対応いただき、感謝します。 システム上、変更できないみたいですが、それでも実行しようと頑張ってくれたことだけで嬉しかったです。 本当にありがとうございました。 また来ます！
2025-12-11
Quero elogiar o profissionalismo e simpatia da Aurora
2025-12-10
Tutto perfetto , Danai alla reception e Oshini in sala colazioni hanno fatto diventare il mio soggiorno molto piacevole . Bravissime ragazze . Grazie di tutto
2025-12-09
Grazie infinite a tutto lo staff, al personale e soprattutto al Direttore Nicola Leone, il quale dirige con alta professionalità, garbo e signorilità la direzione della struttura alberghiera. Complimenti! Cordialmente Dott.ssa Maria Rosaria Iannelli Ing. Rosario Landi
2025-12-09
Thank you, i enjoyed my stay.
2025-12-09
grazie per accoglienza e disponibilità
2025-12-09
A Dana per la gentilezza
2025-12-09
Complimenti a tutto Lo staff in particolare al sign Maurizio eccezionale su tutto
2025-12-09
Thank you once again for for your hospitality
2025-12-09
A tutto lo staff
2025-12-08
il personale era eccellente e molto disponibile con un ottimo Il WiFi era eccellente e le camere erano fantastiche. Tornerò e lo consiglierò.
2025-12-08
Disponibilità del personale della Reception e della Colazione
2025-12-07
Grazie per la cortesia del personale
2025-12-06
complimenti per la semplicità, rapidità del check in e check out
2025-12-05
Personale molto gentile e disponibile.
2025-12-04
Il drink di benvenuto è stato apprezzato, la pulizia della camera anche, la comodità del letto.
2025-12-03
Thank you for your compliments and nice organisation in the hotel! It’s very touching and kind! All the staff is guests oriented which gives you the feeling of warmth and special treatment! Thank you!
2025-12-02
Thanks everybody for ALL services.
2025-12-02
Ringrazio la direzione per la professionalità e disponibilità
2025-12-02
Complimenti a tutto lo staff per la gentilezza e cortesia. Hotel moderno comodo e dotato di ogni confort
2025-12-01
Il mio soggiorno all’hotel Ambasciatori è stato perfetto in ogni singolo aspetto. Vi ringrazio per l’efficienza e la professionalità degli operatori e per il confort ricevuto durante la mia permanenza.
2025-11-30
Thank you for providing a clean and comfortable stay for us. We will definitely stay at your accommodation again.
2025-11-30
Personale gentilissimo
2025-11-28
Excellent efficiency and friendliness from Giulia at reception on arrival and every day after
2025-11-27
In particolare ad Angelica delle colazioni
2025-11-27
Personale accogliente, educato e professionale
2025-11-27
Excellent behaviour from the team of the reception.
2025-11-27
Muchas gracias por mejorar mi habitación, a una habitación mayor y sin coste, para que estuviéramos más cómodos.
2025-11-27
Thanks for :Ilenia, Simon , Goli, Maurizio. (Reception ) Thanks also : Angelica (breakfast) Thanks for: Abigail and Ame (chambermaids) Thanks for the guis bar: Gianlucca , Radin , Yasaman. *Miei complimenti a Ilenia che anche sotto pressione hai mantenuto la classe ed la diplomazia per trovare una soluzione per il mio caso . Grazie mille .
2025-11-27
Obrigado
2025-11-26
非常感謝你們的招待，很榮幸有機會可以入住貴飯店
2025-11-26
Al personal del hotel siempre muy amables todos desde que llegamos hasta que nos retiramos.
2025-11-26
Gracias por todas sus atenciones y su buen trabajo!
2025-11-26
Igor è stato molto gentile e professionale…💯💯
2025-11-26
fantastic
2025-11-25
Everything is excellent.
2025-11-25
Thank you for your great services and upgrade facilitation with special thanks to Goli. Thanks
2025-11-25
Personale molto cordiale e disponibile, capace di problem solving,
2025-11-25
Thank you, the staff at the front desk were courteous and helpful.
2025-11-25
Thank you for your great service
2025-11-24
Al personale, gentile, sorridente e disponibile
2025-11-24
All were great
2025-11-24
Ottimo soggiorno
2025-11-23
I would like to thank Danai at the front desk, extremely helpful and friendly at check in and check out.
2025-11-23
Well done
2025-11-22
Vi ringrazio davvero per la cortesia e la disponibilità che ho incontrato da parte di tutto il personale. Vi segnalo in particolare Igor che ci ha accolti la sera del 19 e che ci ha risolto qualche problema di logistica dedicandoci tutto il tempo necessario a trovare una soluzione che comportasse il minimo disturbo per noi.
2025-11-21
Ho avuto il piacere di trascorrere una 20 di minuti al bar, del giorno 20-11 fascia oraria 14,00/14,30, i miei complimenti alla barista per qualità cortesia ed eleganza. Penso che il nome nella targhetta fosse Daniela.
2025-11-21
Good
2025-11-20
Well done
2025-11-20
Agradecimiento al personal y muy especialmente agradecemos el trato recibido en el desayuno por parte de la Signora Angelica!
2025-11-20
Très bien, merci !
2025-11-20
Bravo pour votre qualité d'accueil et la propreté des chambres
2025-11-20
Complimenti a tutto lo staff
2025-11-19
Personnel gentil et serviable. Linge de toilette changé tous les jours.
2025-11-18
Thank You to Igor, he was very helpful to my dad and I. I would also like to thank all the front desk staff, they were all wonderful as well! Will definitely and will be staying here again next time!
2025-11-18
Thank you, Angelica for your kindness !!
2025-11-17
un ringraziamento per la vostra professionalita,
2025-11-16
Hospitality was excellent. Excellent staff at front desk, breakfast and housekeeping.
2025-11-16
Vielen Dank für den wunderschönen Aufenthalt in Ihrem Hotel und damit auch verbunden in Ihrer wunderschönen Stadt Florenz! Roland Preußer
2025-11-14
Gracias por la atención
2025-11-14
I felt very welcome and comfortable in your hotel, thank you.
2025-11-14
Das erst Zimmer 508 war leider nicht zufriedenstellend. Die Zimmeraufteilung ist etwas schwierig und das Rauschen/Röhren der Lüftung war sehr laut. Wir erhielten anstandslos für die zweite Nacht eine top Zimmer. Vielen Dank
2025-11-14
Los felicito por su tarea que se ve reflejada en el Hotel. Nos sentimos muy a gusto
2025-11-12
Thanks for all team
2025-11-12
Thanks for the great exoerience we had in your Hotel. the mamagment team in the front desk and their team were professional, and respectful, and happy to help!!
2025-11-12
Excellent hotel
2025-11-12
👏👏
2025-11-11
Pedimos um quarto com 2 camas individuais e o nosso pedido foi atendido de imediato.
2025-11-11
I migliori auguri per gli affari.
2025-11-11
I would like to congrats and say thank-you for everyone for the great services n helpful to explained well to foreigners.
2025-11-11
Complimenti a tutto la staff
2025-11-10
Thank you it was excellent stay and the staff was nice and helpfull
2025-11-10
Thank you
2025-11-10
Thanks for the upgrade and friendly and competent service at the desk.
2025-11-09
Vielen Dank für alles!
2025-11-09
personale molto gentile e attento, complimenti
2025-11-09
Camareire. Excelente
2025-11-09
Accueil très chaleureux et sympatique, personnel toujours à l'écoute
2025-11-08
Muy buena atención por parte de los empleados. Tanto recepción como los empleados del desayuno. Habitación amplia y limpia.
2025-11-09
No entregue las llaves al retírame una disculpa y gracias por todo
2025-11-08
Complimenti alle ragazze della reception, soprattutto la ragazza con i capelli neri e la frangetta
2025-11-08
Tutti molto gentili, dalla accoglienza al servizio colazione. Grazie
2025-11-08
Grazie dell’ottima ospitalità! Personale davvero disponibile e professionale.
2025-11-07
Vorrei fare i complimenti alla persona che si è occupata della pulizia della nostra stanza, avevamo avvertito che mio marito è fortemente allergico alla polvere e la camera ci è stata fatta trovare perfetta, anche il giorno del riassetto veramente ben pulita.
2025-11-07
Merci à l’ensemble du personnel de l’accueil , professionnel aimable et souriant
2025-11-06
Ringraziamo per il servizio accoglienza e per la qualità dell’offerta complessiva. Forse si potrebbe dare la possibilità di avere una colazione più semplice e meno costosa. Per il resto tutto funziona molto bene. Grazie ancora e alla prossima occasione.
2025-11-06
ありがとうございました。とても快適に過ごせました。
2025-11-06
Vera Nice place/stay
2025-11-06
Obrigado pela estada
2025-11-06
Personale attento e disponibilissimo. Struttura meravigliosa e camera da sogno.
2025-11-05
Gracias por todas las atenciones
2025-11-05
Faccio i complimenti a tutto lo staff
2025-11-03
Professionali, gentili e simpatici. Sento già nostalgia
2025-11-03
Dalla reception a tutti camerieri
2025-11-03
Staff molto professionale.
2025-11-02
The stay was excellent!
2025-11-02
A great hotel in every aspect
2025-10-31
Staff at bar
2025-11-01
ringrazio Zack e Angelica del garbo cortesia e professionalità con la quale mi accolgono facendomi sentire a mio agio
2025-10-30
Thanks for the excellent hospitality.
2025-10-30
Sig. Igor al mio arrivo è stato veramente gentile e cordiale. grazie
2025-10-30
Mi trovo sempre molto bene nel vostro hotel e questa volta l'esperienza è stata ancor più positiva perché mi è stata assegnata una camera più spaziosa e rinnovata, rispetto ai precedenti soggiorni, pur ad una tariffa moderata. La gentilezza e l'accoglienza di tutto lo staff, sia alla reception, che nella sala colazione è sincera e veramente gradevole quando si viaggia per lavoro e si è normalmente nervosi e stanchi. Le stanze hanno tutti i servizi e gadget che uno spera di trovare, che non sempre sono presente nei 4 stelle: bollitore con biscottini, ciabatte, frigobar, campioncini Grazie ancora. Non sempre riesco a trovare una stanza a tariffe adeguate alle mie policy aziendali ma quando riesco, siete sempre la mia prima scelta a Firenze!
2025-10-30
Keep going, the future will be better!
2025-10-30
All was good
2025-10-29
The reception and the bartender were all very friendly and great staff ! Thank you !
2025-10-28
Um agradecimento aos funcionários que trabalham servindo o café da manhã.
2025-10-28
Ringrazio Igor per la cortesia e la disponibilità data.. e anche per l’ upgrade della camera
2025-10-28
I would like to prase the young lady that made our check in, unfortunatly I don't remember her name, but she was very helpfull and very nice.
2025-10-27
Prossima volta un po’ di sconto visto che vengo una volta al mese
2025-10-27
Bravo pour la qualité d’accueil des employés
2025-10-27
Un très bon séjour, merci à l ensemble du personnel
2025-10-26
Agradecimiento especial Daniela del bar
2025-10-26
Compliment to the staff
2025-10-26
Thanks
2025-10-26
Bravissimi
2025-10-25
Luggage transfer
2025-10-25
A well-run hotel, in a superb location; all staff helpful and kind, good breakfasts, clean and comfortable room and I was delighted to have a balcony
2025-10-25
General support by the staff was good
2025-10-25
We would like to thank the management and the entire staff for such a lovely and memorable stay. Your team's kindness and professionalism made our trip to Venice truly special. Thank you!
2025-10-24
Very friendly staff and nice,friendly treatment
2025-10-24
Thank you all for your services and help especially getting transportation and suggestions of places to have dinner
2025-10-24
👍
2025-10-24
Ottima organizzazione
2025-10-24
Thank you for providing beverages that was amazing to have something to drink in the room.
2025-10-23
El personal del hotel muy amable y atento, en especial las personas que atendían el desayuno.
2025-10-23
Thank you !
2025-10-23
Merci pour votre accueil
2025-10-23
Very good
2025-10-22
Thank you all!
2025-10-22
Gilnazi Zakaria Oshini
2025-10-21
Grazie per l’accoglienza
2025-10-21
Great hotel and staff
2025-10-21
Thank you for your great staff and service
2025-10-21
Obrigada pela lembrança que deixaram no quarto
2025-10-21
Grazie! The staff and accommodations were excellent!
2025-10-20
I would like to give a special thank you to the employees Sophie and Oshine
2025-10-20
Brava Angelica nella sala colazioni
2025-10-19
Restaurant team for breakfast was exceptional
2025-10-19
Thanks for you kindness. Special mention to Daniela at the bar she's amazing.
2025-10-19
Good 2 days in this hotel, very happy
2025-10-19
❤️
2025-10-19
Todo bien
2025-10-19
Συγχαρητήρια στο προσωπικό και τη διοίκηση για τις εξαιρετικές υπηρεσίες και την οργάνωση. Ιδιαίτερη αναφορά στη Julia της reception, που με το καταπληκτικό της χαμόγελο την ευγένεια καιτην εξυπηρέτηση της, μας έκανε να αισθανθούμε άνετα και φιλόξενα απο την πρώτη στιγμή. Πολύ εξυπηρετική και ευχάριστη επίσης και η Angelika στο πρωινό.
2025-10-19
Very satisfied from Julia in the reception to Angelica at breakfast there was a feeling of warm hospitality. Also, some small gifts and a warm welcoming note in the room make a difference.
2025-10-18
Grazie di tutto il conforto, l'attenzione e la cucina!
2025-10-18
I whish I could stay longer at this hotel! The staff in general was very helpful, caring and attentive. Take my hat off, especially to Angelica in the breakfast area and to the manager a tall gentleman with glasses (sorry don't know the name) very polite and he made sure we were pleased and happy with our meal. Thanks a million.
2025-10-18
thank you🥰
2025-10-17
The dining room manager and his staff were pleasant, professional and attentive. 🙏🏽
2025-10-17
Thanks for getting us a room without having a reservation
2025-10-17
Great place
2025-10-17
Ok
2025-10-17
All of the staff was outstanding! The check-in staff and breakfast staff especially! Check-in allowed us to check our bags about 5 hours before check-in time. We were able to enjoy touring around Florence without our bags. Such a wonderful help.
2025-10-16
many thanks to all of you
2025-10-16
lovely management as always
2025-10-15
All the check in and check out people. Super attentive and pleasant going above and beyond their duties
2025-10-15
I appreciate the small touch of a hand written note to welcome me. It is a small thing but I do really appreciate the welcome. The small gift before I left was also a great touch. Thank you and all the staff for the warm hospitality
2025-10-15
Thank you for making our stay so nice. Everyone was friendly, helpful and polite!
2025-10-16
der Mitarbeiter beim Check-in hat uns vorgeschlagen ein upgrade zu machen, da wir 5 Tage gebucht haben. Fazit: ein sehr schönes Hotel, zentral, ruhig, freundliches Personal
2025-10-14
Preparatissimi
2025-10-14
Igor is verry kind and professional.
2025-10-13
Staff very friendly and helpful
2025-10-13
Thank you for the kindness and hosting, you are amazing!
2025-10-11
High efficiency and professional.
2025-10-11
Lorenzo is great. He made us feel like home, for sure I will use in the future the hotel
2025-10-10
Nos encantó la estadia en el hotel.
2025-10-09
All the reception employees were great , they help us with info and tours , taxi and restaurant . I want to say special thanks to the lady at the breakfast buffet ( I wish I remember her name ) she was blond and no Italian super sweet and kind
2025-10-09
Thank you for offering us a room upgrade — we truly appreciated being able to enjoy a room with a wonderful view.
2025-10-09
Thank you for your hospitality.
2025-10-08
Thank you for the welcome note!
2025-10-08
Agradezco su cordialidad y atenci
2025-10-07
Igor checked us in and he was fantastic. Professional, welcoming and a great ambassador for your brand.
2025-10-07
You have a fantastic staff of smiling, neat, professional and helpful individuals. Well done!!
2025-10-07
Grazie per avermi fatto sentire molto bene.
2025-10-07
Thanks to Igor on reception who greeted us like old friends and has an exceptional level of hospitality service . 5 stars and thank you ;)
2025-10-06
agradezco la amabilidad del personal que nos pusieron en una habitacion con vistas excelentes
2025-10-06
Il personale è molto gentile
2025-10-06
Lovely room. Delicious breakfast.
2025-10-06
Thank you for everything. Blessings to you all!❤️
2025-10-06
First time visiting and it was amazing!! Thank you!!
2025-10-06
Thanks. Overall, we liked it.
2025-10-06
Quiero dar las gracias la recepcionista que nos atendió, y la equipo de limpieza por su magnífico trabajo.
2025-10-06
The bar was great and really enjoyed happy hour, after a busy day. Nice to end my day there before bed.
2025-10-05
Everyone was ever helpful either with reservations, greetings or general inquiries.
2025-10-05
We received a upgrade which was unexpected -- lovely room with view, nice happy hour, and delicious breakfast, both quality and quantity!
2025-10-05
everybody was good. Sofia was exelent !
2025-10-05
Thanks to everyone from the front desk to the dinning room, a wonderful stay.
2025-10-05
Everything was amazing. Thank you for making our honeymoon so enjoyable!
2025-10-04
The best hotel near train station. TQVM
2025-10-04
Excelente todo el servicio y la atención del personal del hotel.
2025-10-04
The front desk staff, breakfast manager, and bar tenders were wonderful - truly professional, friendly and accomodating. Congratulations for a business that is well-run
2025-10-04
Good
2025-10-03
Merci pour votre accueil!
2025-10-02
complimenti per l'affabilità del personale in particoilare Angelica e Zac
2025-10-01
Thanks for your hospitality.
2025-10-01
Maurizio per la disponibilità e professionalita’e Goli
2025-10-01
All of the staff were polite and helpful .
2025-10-01
Keep up the good 👍 job
2025-10-01
Nice hotel - great breakfast choices.
2025-09-30
Thank you so much for an incredible stay.Staff we very professional and eager to help with whatever you needed
2025-09-30
Thank you for our recent stay at your hotel
2025-09-30
elisa was great, balcony, mirror, lamp was too big for the table blocked half the tv
2025-09-30
The best
2025-09-29
Mon mari et moi-même avons apprécié votre établissement pour l'organisation qui était parfaite. Le personnel est agréable et professionnel et son excellente localisation par rapport au centre ville.
2025-09-29
Muy buena atención de todo el personal
2025-09-29
Thanks so much to the breakfast staff who kept a well stocked buffet.
2025-09-29
Un servicio excelente desde recepccion hasta las personas de cafeteria , amables y mostrando una sonrisa cada momento, estando pendientes de lo que nos podia ayudar. Servico de habitaciones igual de amables Para nuestra familia un 10 en calidad humana que en ocasiones cuesta encontrar
2025-09-29
Me gustaría hacer especial mención de Angelica, camarera que nos atendió en el desayuno. Su amabilidad, profesionalidad y cercanía marcan la diferencia.
2025-09-28
Wir waren als Ehepaar für fünf Tage in diesem Hotel. Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind innerhalb von 10-20 Minuten zu Fuß erreichbar. Ein besonderer Dank an das Personal im Frühstücksraum Herrn Zack, Frau Angelika und Frau Yassman. Sie waren sehr nett und hilfsbereit, auch beim anderen Fragen bezüglich Sehenswürdigkeiten etc. Waren sie hilfsbereit,. Es wurden uns immer frische Cafés, Cappuccinos und sonstiges zum Tisch gebracht,. Das Frühstück war wunderbar und lecker, sehr umfangreich( gekochtes Ei, Rührei, Wurst, Bacon, verschiedene Käsesorten, frische Obst und Gemüse, verschiedene Kuchensorten und vieles mehr . Das Hotel ist sehr sauber. Die Damen und Herren an der Rezeption waren jederzeit hilfsbereit und sehr freundlich. Wir haben unseren Aufenthalt dort sehr genossen. Wir empfehlen dieses Hotel auf jeden Fall weiter.
2025-09-28
Excellent service!!
2025-09-28
Wir waren als Ehepaar für 5 Nächte /6Tage dort. Besonderer Dank an die Rezeption und an das Personal im Frühstücksraum Herrn Zack, Fr. Yasaman und Fr. Angelika sowie Herrn Arvin. Sehr hilfsbereite und kompetent Rezeption. Frühstück war sehr gut, mit kalten und warmen Gerichten, frische Croissants und sonstigen Kuchen. Wir haben den Aufenthalt sehr genossen. Das Hotel liegt sehr zentral, gegenüber von Hauptbahnhof . Alle Sehenswürdigkeiten sind innerhalb von 10-20 min zu Fuß erreichbar. Von dort nach Pisa mit dem Zug nur knappe 1 Stunde( ca. 10€) und Flughafen 20 min( nur 1,70€/ Person) erreichbar. Wir würden das Hotel gerne weiter empfehlen. Es war alles super. Vielen lieben Dank.
2025-09-28
Staff are wonderful for accommodating our group of 30.
2025-09-26
Giulia & Gioviani were both excellent. Went out of their way in a very busy time to help.
2025-09-26
it was our second stay at the hotel. staff was super helpful and friendly as always. special thanks to Danai and Ilenia for providing us with everything, including booking our trips around Tuscany
2025-09-26
Vielen Dank für den wunderbaren Aufenthalt!
2025-09-26
Thanks for a generally pleasen stay.
2025-09-25
We couldn’t check in as we arrived early buy when we came back around 3pm, it still took a while before we could enter the room. The shift of the staff who handled us earlier ended (when I asked about our room at about 3pm, she said there was change of staff) and there might not have been a proper turnover to the incoming staff because I had to ask against 3:30 if we could enter our room already. We had to wait for almost an hour before our room became ready. I loved the idea though of a welcome drink.
2025-09-25
Staff super gentile e disponibile
2025-09-25
Thank you fir gave us spacious room.
2025-09-24
Thank you for the arrangement of transport from the hotel to Pisa Airport.
2025-09-23
The ladies on the breakfast buffet where very attentive and nice.
2025-09-23
Thankyou to the front staff that checked us in. She was extremely helpful. You are lucky to have her.
2025-09-23
Tuvimos un problema con un peluche de una niña que se olvido en la habitación , y apareció en el medio de la ropa de la cama que iba para la lavandería, super amables, profesionalidad, muchísimas gracias
2025-09-23
Thank you for the upgrade on our room!
2025-09-22
You're hotel delivered my expectations
2025-09-22
The reception who greeted us on arrival and the lovely waitress at breakfast made this rating much higher than it would otherwise have been, they were brilliant and I hope how wonderful and welcoming they are is recognised.
2025-09-21
Everything worked exactly how a hotel should.
2025-09-20
Staff are friendly
2025-09-20
Muchas gracias!!!
2025-09-18
Excellent service
2025-09-18
Great
2025-09-18
thank you for the staff
2025-09-18
Ottima la posizione
2025-09-17
Thanks a lot for your kindness and for services at the top level!
2025-09-17
Very nice and helpfull Staff at the reception.
2025-09-17
Excellent service
2025-09-16
Votre personnel est au top
2025-09-16
Thank you for our nice sta
2025-09-16
Obrigada por tudo
2025-09-15
Thank you for a lovely stay at your hotel!
2025-09-15
grazie! il nostro soggiorno è stato molto confortevole
2025-09-15
Just that everything was good
2025-09-15
Great staff and exquisite hospitality. In the breakfast room, they remember you after your first breakfast!
2025-09-15
Staff alla sala colazione
2025-09-15
Breakfast staff are delightful. Sweet bar is great.
2025-09-14
Thank you for your kindness and warm treatment.
2025-09-14
thank you for all kind hospitality
2025-09-14
A wonderful stay! All the staff we met were friendly and professional and very welcoming! Thank you for a hospital welcome!
2025-09-14
Front desk staff are excellent!
2025-09-13
NA
2025-09-12
Sehr freundlich und feiner Aufenthalt
2025-09-12
We have stayed in another NH hotel before and this one was also amazing.
2025-09-12
The man who welcomed us in the breakfast room was very attentive and kind. Igor was also very helpful with check-in.
2025-09-12
Room very clean and comfortable. Your staff very helpful and polite
2025-09-12
The services we received were excellent, thanks to all those individuals who made our stay feel welcomed. Our only uncomfort was the small room where could barely walk around the bed.
2025-09-10
Excellent and friendly service rendered by all staff. Thanks again
2025-09-10
Gracias por la atención tan amena. Sami de recepción excelente y muy predispuesto, Tomás y Angelica del desayuno excelentes muy cordiales, siempre con una sonrisa y dispuestos a ayudar Excelente personal me hicieron sentir como en mi Casa gracias
2025-09-10
Thank you for the lovely service, especially Emilia. She was nice and helpful.
2025-09-10
Thank you for an excellent stay
2025-09-09
We were a group of 12 and we were pleased without stay. The staff went above and beyond.
2025-09-09
The location is very good. Overall stay was comfortable.
2025-09-09
Vorrei sottolineare la cortesia e la simpatia al desk. In particolare di una ragazza con capelli lunghi raccolti a coda di cavallo. Non so il nome. Davvero brava.
2025-09-08
Been a couple of times to Florence but not likely to come back again as I have seen what I wanted. Location is good for catching trains.
2025-09-08
The whole staff was professional and always welcoming.
2025-09-06
The Hotel is very good but the surrounding area is very crowded even it is difficult to walk
2025-09-06
L’accueil est efficace et aimable.Des attentions sympathiques au petit déjeuner.Happy hour pratique et bar agréable.
2025-09-05
We are happy that we stayed in your hotel. The staff were cheerful and professional. The location near the train station was perfect as we planed on taking a day excursion to Rome.
2025-09-05
Très bon accueil, personnel très attentif aux demandes.
2025-09-05
One of the most comfortable hotels I stayed in during my 3 week vacation in numerous cities of Italy. <3 Thank you!
2025-09-05
Grazie per la disponibilità.
2025-09-04
We. Sure enjoyed our 2 day stay in your hotel. Staff were very professional and helpful. Our room were extremely clean. I can’t think of any negative thing to report. Grazie, Russell Houser
2025-09-02
Amazing hospitality
2025-09-02
Reception staffs are acceptional, friendly and helpful, Breakfast is outstanding .
2025-09-02
location and hospitality was great. I definitely have a plan to visit again. Thanks overall.
2025-09-02
I am most grateful for your kindness and courtesy. The hotel foyer is very welcoming, and the staff are very kind. The rooms are very clean, and the hallways are extremely clean too. The hotel has a nice smell, and it makes it feel homely It is a very quiet hotel . I love it. despite being in the city centre it is a haven of peace. we'll done and keep up the good work.
2025-09-01
Ottima struttura personale cordiale . Ottima posizione della struttura, stanza perfetta
2025-09-01
Great stay bed comfy and people friendly
2025-09-01
Staff was tentative and courteous.
2025-09-01
A very comfortable stay, staff mist helpfully. Hotel extremely clean
2025-09-01
Félicitations pour votre organisation millimétrée
2025-08-31
thankyu
2025-08-31
They are very helpful
2025-08-31
Grazie per la cortesia
2025-08-30
Igor gave us a warm welcome.
2025-08-30
Ringrazio Giulia alla reception per la cortesia,gentilezza e professionalità.
2025-08-30
Very aerviceminded reception
2025-08-30
Thank you so much for this amazing trip !
2025-08-29
Tout était exceptionnel, nous nous sommes sentis pris en charge, le personnel était particulièrement attentif, les chambres très bien nettoyées. Le mot d'arrivée qui m'attendait dans la chambre et le cadeau de départ étaient une marque de d'attention dont je me souviendrai très longtemps. Merci infiniment, nous reviendrons dans votre hôtel
2025-08-29
Merci à Giovanni et Igor pour leur accueil et conseils sur la visite de la ville
2025-08-29
Overall the stay was pleasant Thank You
2025-08-29
Everything was great. We just didn’t like the location because there were too many people when you walked out the front door
2025-08-28
Thanks for the excellent service Very noisy from outside especially in the morning,from machinery at the station
2025-08-28
Staff were all lovely and the room was very clean.
2025-08-28
Nos cambiaron a una habitación superior, por lo que entendí. Eso se agradece mucho.
2025-08-28
Everything was great. We appreciated a lot the greeting card and the present at the end, and the overall service. Congratulations!
2025-08-27
Благодаря за прекрасното обслежване!
2025-08-27
Le cadeau de bienvenue était une délicate attention ainsi que le surclassement de la chambre.
2025-08-27
Thank you for the great service
2025-08-27
Lovely room, great staff!
2025-08-27
Thanks for everything!
2025-08-27
So gentle & kind
2025-08-27
The people in the reception were great, really nice and easy going, that’s a plus that we appreciatte
2025-08-27
All staff great except for first guy
2025-08-26
Excellent
2025-08-26
Beautiful hotel and the staff were very helpful and friendly!
2025-08-26
super staff!!!
2025-08-26
Thank you to Marcel and Igor for their professionalism.
2025-08-26
Amazing!
2025-08-25
Gerne wieder
2025-08-25
We enjoyed our stay very much. Location was excellent. Staff were very efficient. Would definitely stay here again. Highly recommend.
2025-08-25
Great hostess staff at breakfast. Made sure we were well taken care of.
2025-08-25
Todo muy excelente!!
2025-08-24
Agradecida con la atención del personal tanto de recepción como el buffet como el personal de limpieza. He estado muy a gusto estos días y me ha hecho mucha ilusión los detalles que han tenido. Sin duda volvería a hospedarme . Gracias
2025-08-24
Agradecimiento especial a Lorenzo y al servicio de Tomás en el desayuno
2025-08-24
Thank you for a great stay it way outdid our expectations for the money we paid
2025-08-24
Bravo et merci à l’ensemble du personnel de l’établissement, particulièrement à Angelica qui lors des petits-déjeuners a toujours été très attentionnée et accueillante.
2025-08-23
thank you
2025-08-23
Quiero dar las gracias al personal de recepción, por la ayuda prestada durante el check-in, especialmente a Gabriel y del personal del desayuno a Oshimi ( no estoy seguro de si está bien escrito) por su atención y sonrisa por las mañanas.
2025-08-23
Agradecemos la posibilidad que nos dió el hotel para dejar las maletas previamente al check-in. Tuvimos un problema de atasco en la ducha que solucionaron rápidamente. Repetiríamos sin duda por precio, personal del servicio y ubicación del hotel.
2025-08-22
Todo perfecto
2025-08-22
Great service all round
2025-08-22
Muchas felicidades al personal, han sido muy atentos
2025-08-21
Sehr freundliches Personal im ganzen Hotel
2025-08-21
Very nice!
2025-08-21
Foral altamente profissionais.
2025-08-21
Great breakfast selection and overall customer service
2025-08-20
Gracias por hacernos la estancia, como en casa.
2025-08-20
Thank you for the hospitality. We had a good time staying in your hotel.
2025-08-20
Everything perfect. Well done.
2025-08-19
Merci pour tout
2025-08-19
Excelente custo benefício, limoeza e localização
2025-08-19
Mauriz 10
2025-08-19
Thank you for making our stay in Florence so memorable
2025-08-19
Sehr freundliches Personal am Empfang! Aber auch sonst überall sehr gutes Personal.
2025-08-18
Dank je wel voor de uitstekende service
2025-08-18
remerciements et félicitations
2025-08-18
A todo el personal. Gracias
2025-08-18
Igor was so lovely to deal with, thank you for the small touches left in our room. We appreciate it all.
2025-08-17
Thank you so much for making our stay a great experience
2025-08-17
Would like to thank management for the friendly service and the willingness to assist and also the thoughtful little gift that added that special touch.
2025-08-16
comfortable stay
2025-08-16
Un GRAND MERCI à tout le personnel sans exception.Grace à vous ,on a passé un excellent séjour à Florence .vous avez étés très professionnels, serviables et gentils. Je remercie plus particulièrement Mr Maurizio ,qui nous a surclassé et accompagné jusqu'à la chambre Et le Mr à l' entrée du restaurant du petit déjeuner (iranien de nationalité je pense) qui ,chaque matin nous a accueilli avec un grand sourire .sans oublier la très belle OSHINI qui était très attentionnée et vérifie à chaque fois si on avait besoin de quelque chose , malgré que tout était disponible ,vu la qualité et la variété du petit déjeuner.franchement BRAVO.Merci pour la boisson de bienvenue,merci pour la carte avec le gentil message et merci pour le Regalo 😄: spaghetti avec le nom de l hôtel.Je recommande votre hôtel sans hésiter.Grazie mille.
2025-08-16
remerciments pour tous le personnels.un grand merci pour le personnels de chambres
2025-08-16
Queremos agradecer durante nuestra estancia en su hotel, la magnífica atención de las recepcionistas. Cualquier cosa que hemos necesitado saber , han sabido asistirnos muy afablemente. Y en general , muy contentos con el trato recibido y los servicios disponibles del hotel.
2025-08-15
The staff were very friendly and treated me very well! My first time in Florence…. Whenever I come back, I will be sure to stay here. The value and location is a plus!!!
2025-08-15
Merci au personnel de chambre, petit-déjeuner et réception pour leur professionnalisme. 😊
2025-08-15
Muchas gracias por la atención, amabilidad y buen trato, muy satisfechas.
2025-08-15
We have a wonderful stay, thank you
2025-08-14
部屋を隣同士にしてくれて、ありがとうございました。家族旅行だったのでとても助かりました。
2025-08-14
Thanks for everyone, you are so helpful
2025-08-13
Everybody was very nice. Thank you for the nice stay.
2025-08-13
Grazie per la cortesia l ospitalitá e la professionalitá
2025-08-12
It was really nice to stay in your hotel. All of the staff was very helpful. It is really thoughtful of you to leave little gifts to our room as well.
2025-08-12
Thank you for your care during our stay, we felt very welcome.
2025-08-12
Highly appreciating your support and follow up The staff are super super friendly, smiling, and supportive Wishing you all the best Again, thank you
2025-08-12
Le barman est vraiment super
2025-08-11
On a passé un excellent séjour dans l'hôtel. Grâce à Angelica on a eu chaque jour un cappuccino frais joliment décoré, Victoria nous a fourni plein de renseignements utiles. La literie (matelas) sont excellents, la chambre était toujours bien rangé et chaque jour on a eu une bouteille d'eau. Un plus le centre historique est à deux pas, facilement accessible à pied, la gare est en face de l'hôtel. Que souhaiter de plus ? Je ne peux que recommander. Un grand merci à personnel de l'établissement pour notre séjour confortable à Florence !
2025-08-11
Gràcies per la magnífica vista del Duomo des de la nostra habitacio. Sou molt atents i generosos. Moltes gràcies per la vostra hospitalitat.
2025-08-11
Thank you for the room upgrade as a compliment for our 20 years anniversary,the welcome drinks, and all the support and smiles from all the staff
2025-08-11
Thanks for the great service and the high quality of the hotel
2025-08-10
Thank you . Nice stay .
2025-08-10
thank for your services
2025-08-10
Grazie mille per la disponibilità e cortesia.,il Nostro Hotel a Firenze
2025-08-10
I would like to thank Lorenzo on reception for his helpfulness and professionalism
2025-08-10
Gracias por las atenciones recibidas y por el souvenir
2025-08-10
Thankyou - we enjoyed our stay with you. Breakfast great, staff very helpful.
2025-08-10
👍
2025-08-10
Well done. Lovely stay. All staff great. Lorenzo checked us in ..... a superstar
2025-08-10
Great 👍 service
2025-08-10
All the staff were incredibly attentive and made us feel welcome and well looked after.
2025-08-10
The Team are great. Thank you!
2025-08-10
Thank you for always greeting us with a vibrant smile whenever we swing by the lobby :)
2025-08-09
Thanks! We’ll be back
2025-08-09
El encargado de los desayunos fue una persona muy educada y atenta en todo momento.
2025-08-09
Thank you
2025-08-09
Well done , excellent staff
2025-08-09
Thank you
2025-08-09
BIG thanks to Giovanni, who vent that extra mile, to go from super to excellent stay
2025-08-09
Everything was perfect ! 10 + with congratulation. Thanks!
2025-08-08
Me sentí muy cómoda mucgasxgracias
2025-08-08
Great hotel and staff! This should be a 5 star hotel!!⭐️⭐️⭐️⭐️⭐️
2025-08-08
The management was professional and respectful. Made the stay memorable.
2025-08-08
Siete molto accoglienti
2025-08-08
Thanks everyone from the reception team till breakfast team. All have been welcoming.
2025-08-08
Thank you to Eva at the reception who warmed my heart the moment l walked in to the lobby to check in. Her thoughtfulness and kindness was well received. And a big thanks to the beautiful Angelica at the buffet restaurant. Always willing to help with a smile. She just made it worthwhile every morning.
2025-08-08
Jazakallah khairul for your services. A big thank you to the bubble lady who made fresh latte for us during breakfast. To Zack , thanks for welcoming us with a smile every morning/breakfast.
2025-08-07
Our stay was enjoyable, the staff, room, location and facilities were all satisfying.
2025-08-07
Great
2025-08-07
I would like to thank the staff at reception for giving us a warm welcome and all the information to enable us to enjoy our stay. The rooms were very clean & comfortable. We had an enjoyable visit in your hotel.
2025-08-06
tutto ok
2025-08-06
Ringrazio la struttura per l’upgrade della stanza e per il welcome drink!
2025-08-06
Every thing amazing!
2025-08-05
VERY COURTEOUS
2025-08-05
Thanks to all at reception as they helped us a lot
2025-08-05
Perfect
2025-08-05
Old style hotel with the best service of Italy
2025-08-05
Enjoyed the stay
2025-08-05
Compliments to all at reception for patience and help. Special mention to the lady who upgraded our room complimentary. Last time i Stayed in room 342 and this time in 346. Both were good rooms but for next trip (hopefully soon) will ask reservation team to book 342 room number.
2025-08-05
Compliments to all the breakfast / catering staff and to those on reception.
2025-08-04
Molto cordiali e accoglienti
2025-08-04
From our arrival to departure we were looked after exceptionally well. Guilia at the check in desk was incredibly friendly, warm and welcoming. Nothing was a problem - we already felt like we were at home, especially when she informed us of our upgraded room! We couldn’t believe it! The room was extremely comfortable, the linen on the beds was amazing - clean, crisp and classy. From the daily fresh linen to the very thoughtful welcome note and leaving gift of a bag of pasta along with a hand written note, we were already blown away. The Welcome drink was also a fabulous touch and we really enjoyed using it on our last night during happy hour. The Bar and lounge area had a fantastic vibe and the cushions were Devine. We loved the ornate couch next to the grand piano and spent quite some time marvelling its beauty. We especially appreciated having access to our balcony and although it was a little noisey whilst outside due to the train station activity, the double glazed windows provided almost 100% sound proofing. There was plenty of space to store our belongs and was wonderful having the use of two bag stands. I would also like to mention the wonderful service provided by Igor (at the check out desk) who helped us stow our bags for a little while before we departed Florence. Please pass on this thanks to all of your wonderful staff but in particular to Guilia and Igor.
2025-08-03
A great experience. Excellent value for the money. Very friendly staff. Lots of nice little touches like the upgraded room, welcome cocktail, excellent buffet.
2025-08-03
Thank youu
2025-08-03
I absolutely loved my stay at this hotel! It was by far the best one I experienced during my trip to Italy. The staff was incredibly warm and attentive, always ready to help. The room was spotless, beautifully decorated, and very comfortable. Breakfast was delicious. The location was perfect, whether for exploring the city or simply relaxing. An unforgettable experience. I highly recommend this place and would gladly come back!
2025-08-03
Thanks
2025-08-03
Thank you very much for wonderfull time in Firenze.
2025-08-02
hotel has a very good place all attractions is near very good personal in hotel
2025-08-02
Ein wunderschönes Hotel mit viel Liebe zum Detail! Alles war sauber, gemütlich und geschmackvoll eingerichtet. Das Personal war freundlich und hilfsbereit. Wir haben uns rundum wohlgefühlt – absolut empfehlenswert!
2025-08-02
Please send my greetings to Gabrielle, the girl from the bar! She is an amazing person ❤️!
2025-08-02
Thank you so much for our wonderful stay
2025-08-02
I am happy to be at your hotel
2025-08-01
Merci beaucoup pour toute l équipe
2025-08-01
Grazie per l'accoglienza
2025-08-01
Complimenti allo staff
2025-08-01
Remerciements pour le professionnalisme du personnel
2025-08-01
Merci de nous avoir proposé de changer de chambre quand nous vous avons indiqué que notre chambre avec vue sur la gare était trop bruyante
2025-08-01
El trato de todo el personal del hotel fue muy bueno.
2025-08-01
Excellent hôtel. Très bon moment passé en son sein.
2025-07-31
Grazie per la disponibilità e gentilezza.
2025-07-31
Very nice & helpful staff
2025-07-31
Tienen un personal de 10, siempre dispuesto a hacer la estancia como si estuviéramos en casa.
2025-07-31
Desidero esprimere i miei più sinceri complimenti per il meraviglioso soggiorno che ho trascorso presso la vostra struttura. Ho apprezzato moltissimo ogni dettaglio: dalla qualità eccellente della colazione, ricca e curata, all’accoglienza professionale di tutto lo staff. La camera era confortevole, un vero piacere dormirci. L’atmosfera generale dell’hotel è stata rilassante e piacevole, facendomi sentire davvero a mio agio fin dal primo momento. Grazie per l’impegno che mettete nel vostro lavoro: si percepisce in ogni aspetto dell’esperienza che offrite. Tornerò volentieri e consiglierò il vostro hotel con entusiasmo.
2025-07-31
Staff (for example, front of house Daniele, breakfast Victoryia, Yasmann, the supervisor, staff serving during happy hour) were exceptional. I have stayed in a diverse range of hotels and staff at your hotel were the best that I have ever experienced. All were extremely pleasant, professional, competent, efficient and willing to do that 'extra little bit' to ensure that our stay was enjoyable. I would like to commend them all.
2025-07-30
Thanks for everything. It's amazing.
2025-07-29
The service was optimal. Very accommodating and helpful with setting up an early morning taxi to the airport for us.
2025-07-29
Sie haben tolle und freundliche Mitarbeiter. Wir wurden herzlich empfangen und auch die Damen im Frühstücksservice waren sehr nett. Vielen Dank für den tollen Aufenthalt bei Ihnen
2025-07-29
Ευχαριστώ θερμά !
2025-07-29
The lady at the bar with the welcome drink was very kind and pleasant. Also the room cleaning was excellent.
2025-07-29
Great service
2025-07-29
El mejor hotel en el que he estado. Muchas gracias
2025-07-28
I appreciated the attention, care and kindness of Giulia from the reception. She was very attentive and professional. I also appreciated the call she made to me after the checkout to know how everything went with my staying.
2025-07-28
Thank you was a lovely stay x
2025-07-28
We got upgraded on our trip to florence and it was the most beautiful room with a big balcony overlooking part of the city. Thank you so much for your kindness and hospitality, we will recommend this hotel to everyone we know and we will most definetaly visit again. Big big love!
2025-07-28
Thanks
2025-07-27
We had an amazing experience in this hotel. Front desk staff were all very friendly and professional. Breakfast quality were exceptional. I strongly recommend this hotel to everyone.
2025-07-26
Sehr nette Angestellte. Im Frühstücksraum arbeitete auch ein Mann mit einer Beeinträchtigung, der sehe freundlich und aufmerksam war. Schön, dass auch er arbeiten darf.
2025-07-26
Very pleasant and courteous staff..Gentleman in charge of restaurant very efficient.Breakfast choice and presentation exceptional
2025-07-26
Thanks for a lovely stay
2025-07-26
Ha sido una estadía maravillosa. Agradecimientos especiales a Maurizio y a las demás chicas del equipo de recepción, todos son sumamente amables.
2025-07-25
Checkin desk staffs are kind and make me smile!!
2025-07-25
Gerne wieder
2025-07-25
Excellent and professional
2025-07-24
Grazie alla signora Ilenia che è stata gentilissima nel venirmi incontro alle richieste. Chiederò sempre di lei
2025-07-24
El personal del hotel fantástico. Desde el equipo de limpieza hasta las recepcionistas y el personal del desayuno.
2025-07-23
Siamo stati molto bene, struttura pulita, accoglienza squisita
2025-07-23
Everyone was amazing and very helpful. We loved our stay in Florence and your hotel was a key part of it. Thank you!
2025-07-23
Other than what I mentioned , the staff were very nice and helpful, the room was clean and having a coffee in the room was a nice touch, and we’re happy that the hotel tried their best to make our stay enjoyable!
2025-07-23
The whole team in general. I will be back to you guys because you did an amazing job. Thanks
2025-07-23
We had a great stay. Breakfast was wonderful. Thanks
2025-07-22
Perfect. We are satisfied. Keep going
2025-07-22
Lovey and friendly staff.
2025-07-22
Muchas gracias por su hospitalidad y amabilidad, nos sentimos muy cómodos y a gusto en el hotel. Sin duda volveremos Saludos cordiales Florencia.
2025-07-22
Thank you só much.
2025-07-21
Juliano at the front desk was very helpful and friendly!
2025-07-21
Many thanks for such a welcoming experience😊
2025-07-20
Thanks for the warm welcome on our arrival and for accelerating our checkin. Special mention for the reactivity of the server named Oshini, at the breakfast room.
2025-07-20
Grazie infinite per l'ottima accoglienza, professionalità e servizio. A presto! Cordialmente Raffaella Paparella
2025-07-20
The breakfast team was really awesome !
2025-07-20
Es el Segundo año que voy consecutivo y no cambiaría de Hotel en Firenze , volveré el año próximo nuevamente gracias x todo
2025-07-19
Your staff member Zack took great care of us at the hotel. We’d like to sincerely thank him here. We were very satisfied with everything. Every day, they asked if we needed anything. If we come to Florence again, we would definitely stay here once more.
2025-07-19
The staff is very friendly. Especialy Igor at the reception desk was very attentive. The vakue for money was outstanding.
2025-07-19
very professional
2025-07-18
Excelente hotel e colaboradores.
2025-07-18
Remerciements à Igor
2025-07-16
Agradeço ao atendimento, todos muito prestativos, em especial Loianne e mais uma atendente que fez as reservas para Montalcino e Cinque Terre, que infelizmente esqueci o nome
2025-07-16
Special thanks to Igor, Marcel, Evelina at reception for all the help and taking care of us; the lady at breakfast for her kindness and serving us with a smile, and the Reception Manager for the room upgrade. Also the room cleaners for their very good work.
2025-07-16
Thanks for everything
2025-07-16
Staff in the hotel where helpful and friendly at all times.
2025-07-15
Ringrazio il personale dell'hotel per la gentilezza e la disponibilità dimostrate durante il nostro soggiorno, grazie di cuore.
2025-07-15
Très bel accueil, très chaleureux Merciiiiiiiiiii
2025-07-15
Keep up the good work, thank you.
2025-07-15
Everything was perfect. Staff room breakfast
2025-07-15
the staff especially in the breakfast room is very helpful and kind
2025-07-15
Siamo state benissimo!
2025-07-15
Very helpful in providing directions and restaurant recommendations.
2025-07-15
I´d like to recognize the kindness of the receptionists. Unfortunately I don't remember the names of the two kind ladies that we interacted with.
2025-07-14
Everything was perfect! We will meet again!
2025-07-12
Amazing hospitality by the entire staff. The check in and late check out was handled very smoothly. Also, the breakfast menu was very nice.
2025-07-12
Grazie mille
2025-07-12
Stefanie was great and very accommodating. Upon check out (I forgot the name) I asked her for a taxi and taxi arrives within a few minutes. My stay was very short but I am very satisfied!! Thank yoi
2025-07-12
Great front desk young lady, don't know her name. But she was amazing
2025-07-12
Tutto veramente ottimo
2025-07-11
Very good location
2025-07-11
I want to thank the staff at the reception for helping and being supportive with my request. My luggage has been delayed and the staff acted and helped very professionally. I feel that they went an extra step and that is really appreciative. Thank you!!!
2025-07-11
Excelente servicio en la recepción y el desayuno
2025-07-11
Everything else about the hotel was fantastic. Excellent staff. Excellent room. We otherwise thoroughly enjoyed our stay.
2025-07-10
Leonardo was fantastic! I wanted milk for my cafe and he gave me some. When we checked in a second time, he gave us a room overlooking Florence. He was super nice.
2025-07-11
Friendly staff
2025-07-10
buona la varietà e la accoglienza alla colazione
2025-07-09
Thanks to Igor for his services and support
2025-07-09
je suis agent de voyage en France , aussi j ai un regard critique mais objectif. j étais dans la chambre 341 : problème de moisissure sur le carrelage de la baignoire, pas de table de chevet dans la chambre ( alors que la 342 à coté en avait 1 de chaque coté) personnel de chambre : adorable, poli et serviable, respectueux et efficace réception : personnel souriant et au petit soin, patient et efficace bar: personnel agréable et souriant petit déjeuner : personnel agréable et souriant MAIS avec un séjour de 7 nuits donc 7 p.déjeuners nous avons eu la même chose pendant 7 jours; il faudrait donc varié un peu sur les fruits les fromages, le chaud, le froid...c'est mon seul regret. donc globalement super séjour!!
2025-07-09
Agradecer al Personal especialmente a Igor
2025-07-08
In particular, Lorenzo at the reception was exceptionally welcoming and helpful.
2025-07-08
The ladies at the reception were super friendly and very competent! Great staff! They were also so lovely to our dog, we really appreciated that.
2025-07-08
The staff were very welcoming and friendly, and there were nice touches in the room with a welcome note, chocolates, bottle of water - and a goodbye gift of Italian Pasta. These are excellent touches and were appreciated.
2025-07-07
Thanks for all the staff kindness!!
2025-07-07
Mi sono trovata molto bene, anche il servizio di mantenimento dei bagagli dopo in check out è stata molto utile
2025-07-07
I would like to say thank very much for the gifts (chocolate, pasta) left in my room.
2025-07-07
I would like to extend my sincere thanks to your gracious hotel for the warm welcome and hospitality. The stay was comfortable and the service was excellent. I greatly appreciate your attention and professionalism. Many thanks and appreciation.
2025-07-07
We thank the management for a very pleasant stay, aside from the shower issue.
2025-07-07
thank you for all help and kindness
2025-07-06
Gracias por hacer de una estadía especial, en su hotel
2025-07-06
Excelencia en El servicio, nos fuimos encantados, por todos por los detalles y la atención personalizada Muchas gracias por todo!!
2025-07-06
Thanks for the amazing service.
2025-07-06
Yes, again very helpful with any requests we had - big thanks to your checking in/out staff. And a special thanks for the complimentary waters - especially in this heat, drinks and snacks in the fridge - that doesn't happen often at all - was so greatly appreciated. Our room was always very well cleaned - so also a big thank you to your room staff.
2025-07-05
Thanks for all the staff
2025-07-05
Grazie
2025-07-05
Excellent experience this was 2nd time I stayed here have been to Florence more than 30 times for Pitti filati but this hotel experience was the best in future always will book your hotel
2025-07-05
Staff very helpful
2025-07-04
Ottimo hotel
2025-07-03
thank you for helping us out
2025-07-03
Ho lamentato il malfunzionamento dell'aria condizionata, ma hanno controllato e mi hanno cambiato camera, così ho avuto un soggiorno confortevole. Grazie per la vostra risposta proattiva.
2025-07-03
Tutto perfetto!
2025-07-02
Thank you to Igor who was very kind and accommodating! He made our stay awesome!
2025-07-01
Great location, reasonably priced, wonderful services and nice room and lobby. Highly recommend it!
2025-06-30
Nous avons vu deux charmantes dames qui travaillaient à la réception. Nous les remercions pour leur amabilité, sourires, professionnalisme, gentillesse. Merci beaucoup !!
2025-06-30
muy lindos los detalles; carta, chocolate, pasta, trago de bienvenida.
2025-06-30
.
2025-06-30
Really helpful front desk staff on our welcome and checking out
2025-06-30
Everyone was lovely and courteous.
2025-06-29
최고였습니다. 불친절하다는 리뷰가 많아서 걱정했으나 충분히 친절했고 편하게 머물렀습니다
2025-06-28
Please thank Igor for being so helpful.
2025-06-28
Staff are superb
2025-06-27
Quiero agradecerles a.todos, el.personal cordialmente, amenos, Profesionalismo, excelente.
2025-06-27
Thanks for the service!
2025-06-25
Thanks
2025-06-24
Wonderful place and employees can't be helpful enough
2025-06-24
All the staff were very kind and friendly and I was happy to talk to them.
2025-06-23
Thank you very much for your wonderful hospitality. Most importantly Lorenzo at the front office made our stay extra special
2025-06-23
Very courteous and helpful front desk
2025-06-23
we didnt like our room- and they change it for us for better one- it was really nice of them -quick action
2025-06-23
I had a great stay, thank you. The Brazilian lady at the front desk (I think is called Joleen) was super nice and helpful
2025-06-23
Il signore del check-in è stato di una gentilezza e professionalità incredibili.
2025-06-21
Grazie per aver ritrovato uno spazzolino elettrico dimenticato
2025-06-20
Everyone was very professional, efficient, friendly, and kind. Thank you.
2025-06-20
Giovanni is so nice and provide the excellent services. Thanks for your chocolates and pasta. The experience at your hotel is so fantastic！
2025-06-20
I enjoyed the stay. It is a little bit expencive during pitti
2025-06-20
Thank you for a wonderful staff & service!
2025-06-19
al direttore e a tutto lo staff
2025-06-19
Very clean and quiet room.
2025-06-19
personale solare e gentilissimo
2025-06-18
Thanks
2025-06-18
Special thanks to the team.
2025-06-18
Thanks to the helpful and friendly staff at C Hotel Ambasciatori in Firenze. Special thanks to the lady staff at reception when we checked in. We faced some issues in our booking but she helped us throughout. The issue was not the hotel’s responsibility but she , knowing we didn’t speak Italian, even made local phone calls for us , interpreted for us …. We really appreciated her help. The breakfast at hotel was good, managers were welcoming . Food is widespread and good.
2025-06-17
Gracias por la amabilidad del personal, tanto en recepción como en el desayuno.
2025-06-17
Ringrazio la signora bionda addetta alla sala colazioni
2025-06-17
Thanks
2025-06-16
Thank you for your kind hospitality and outstanding breakfast. Congratulations on an outstanding service. Perfect location too.
2025-06-16
Merci Sophie pour sa gentillesse ! Son français qui était très bon et son merveilleux sourire
2025-06-15
Thanks for the happy hour that we spent on your hotel
2025-06-14
Tutto ottimo
2025-06-14
Thank you for a wonderful stay. The room was big and clean.
2025-06-14
Great bar staff/ happy hour buffet. Front desk very professional.
2025-06-14
Grazie
2025-06-13
GRACIAS POR TODAS LAS ATENCIONES EN NUESTRA ESTANCIA
2025-06-12
Il Sig. Maurizio, rimane un operatore concreto, pragmatico ed allo stesso tempo molto disponibile con ottime doti relazioni, che in questo ns mondo sempre più distaccato e freddo ed anche un pò numerico, fa la differenza.
2025-06-11
Ihr Mitarbeiter Igor war extrem hilfsbereit,so ein Servicecwar besser als in einem 5 Sterne Hotel.
2025-06-10
Thanks
2025-06-10
The bartender at the sweet bar was awesome.
2025-06-10
Nice place
2025-06-10
Just perfect
2025-06-10
IGOR 고마웠어요
2025-06-09
Très bon accueil
2025-06-09
Excelente trabajo
2025-06-09
Thank you for making our stay so enjoyable and memorable.
2025-06-08
Gracias por el excelente servicio del establecimiento y la amable atención de Lorenzo en recepción
2025-06-08
Ideales Hotel mit besonderer Nähe zum Hauptbahnhof. Sehr ruhig.
2025-06-08
Fabulous location accommodation quiet and spacious
2025-06-08
Breakfast was amazing.
2025-06-07
Nice and Friendly staff
2025-06-07
Guilea from front office was excellent. Lots of empathy and service orientation needed for hospitality industry. Many thanks to her.
2025-06-08
Staff gentilissimo e colazione ottima
2025-06-07
Great handling of our situation. Lovely staff in breakfast room.
2025-06-07
Si abbiamo fatto una vacanza eccellente e arivare in vostro Hotel e riposare in camera pulita e in silenzio anche se era vicina alla Stazione !
2025-06-07
Il personale della colazione è davvero squisito
2025-06-06
Grazie mille!!!
2025-06-05
Very clean thank you for that,and near to the train station and shopping center,restaurants.
2025-06-05
They are very friendly
2025-06-05
Grazie a tutto lo staff, in particolare a Maurizio alla reception e Daniela al bar
2025-06-05
Compotable
2025-06-05
very good
2025-06-04
Sehr freundliches Personal und sehr sauberes Zimmer. Lieben Dank für einen schönen Aufenthalt.
2025-06-04
I love your hotel. Will come back and stay w u again
2025-06-03
Your service is great, I'm very happy with it and I hope you all get better and better!
2025-06-03
We had a short but wonderful stay at your hotel. The staff were friendly, helpful and always smiling. Breakfast was superb, the hotel is directly opposite the railway station - a great plus for travellers. We would highly recommend.
2025-06-03
Thank you for accommodating our request
2025-06-03
It was a pleasant stay. In particular, the location was perfect. It was my first time to visit Firenze, and next time I will visit Forenze I look forward to using Ambasciatori hotel again. Thanks.
2025-06-02
Dankeschön
2025-06-02
Very good place near train station. Will be back again.
2025-06-02
Thaks for your helpful and nice staff, we enjoyed our stay.
2025-06-02
Antonio is very nice man
2025-06-02
I was pleased with the service and professionalism of Leone and Mauritzo. Job well done for those two. They truly deserve a commendation. Kudos
2025-06-02
Personale di una cordialità degna di nota. Ci siamo sentiti veramente coccolati da tutte le piccole attenzioni e cortesie ricevute.
2025-06-02
You have an older gentleman by the name of Mauricio that was extremely pleasant to add to a great overall staff, Congratulations
2025-06-02
Thanks to nice and friendly stuff. Special thanks to a member of staff who welcomed and checked room numbers at breakfast - very positive and friendly, so we had a good mood for the start of the day. And cleaning staff - room was cleaned perfectly
2025-06-02
Thank you for keeping our luggage after check out!!
2025-06-02
The entire staff from the moment we walked in was friendly, helpful, and engaging. We had a long travel day prior to our arrival, and they made a point to make us feel welcome and even gave our children special attention which made us all feel great.
2025-06-01
Stephanie was awesome!
2025-06-02
Bar manager and servers were excellent
2025-06-01
Todo perfecto. Para repetir
2025-05-31
Breakfast was great!
2025-05-29
All staff were so very helpful and went out of their way to tend to all our needs
2025-05-29
Merci pour tout
2025-05-29
Complimenti per la cortesia e per la professionalità di tutto il personale
2025-05-28
Thanks for your thoughtfulness of providing water everyday and sweet gifts of pasta.
2025-05-28
Excellent Staff!
2025-05-28
O Igor στην ρεσεψιόν εξαιρετικός, φιλικότατος κ ευγενέστατος.
2025-05-28
Staff very helpful regarding storing luggage and more.
2025-05-28
Staff at the hotel were very helpful and kind. I like the location and the small size of the hotel.
2025-05-28
Thank you for the great service you provided
2025-05-27
Nous y étions très bien
2025-05-27
Un grazie a tutti
2025-05-26
Todo genial
2025-05-26
Un soggiorno eccellente
2025-05-26
The staff was very helpful and very kind! My stay was amazing experience . Congratulations for your employees!!
2025-05-25
Big thank you to Igor and friendly staff for making us feel welcome.
2025-05-25
Agradecimientos al personal de recepcion que han sido muy amables.
2025-05-24
Good staff
2025-05-24
Grazie per la cortesia e ospitalita'
2025-05-24
Al personal en genere
2025-05-24
For special upgrade and surprise - special thanks to Loainne who supported us in all matters
2025-05-24
X
2025-05-23
5 star in all ways
2025-05-23
Efficient, organised and polite
2025-05-22
Very helpful
2025-05-21
tutto lo staff è molto accogliente e gentile.
2025-05-21
Merci
2025-05-20
The staff was so kind and when we had breakfast each morning the staff went above and beyond to great care of us!
2025-05-19
Excellent staff and breakfast
2025-05-19
Grato pela atenção da recepção.
2025-05-19
Thank you! I found the front desk clerks to be very helpful and make me feel welcome.
2025-05-19
N
2025-05-19
the girl that checked us in was very friendly and helpful. really appreciated her!
2025-05-18
Thank you
2025-05-18
Marcel and everyone
2025-05-16
Thank you for a lovely stay
2025-05-16
Great service!
2025-05-16
Je vous félicite et je vous souhaite une bonne continuation
2025-05-15
Grazie Mille. We enjoyed our stay immensely. We loved the floor A bar. All staff was exceptional. Our room was great.
2025-05-15
Everything was excellent. If I return to Italy, I WILL RETURN TO YOUR BEAUTIFUL HOTEL.
2025-05-15
Servicio excelente
2025-05-15
Impecable todo. Nos sentimos como en casa, pero con un desayuno insuperable
2025-05-15
Our stay and breakfast was fabulous.
2025-05-15
Everyone was very nice and helpful.
2025-05-14
the reception are really friendly!
2025-05-14
Apprezzo l'ospitalità del vostro hotel durante il mio soggiorno a Firenze. Grazie!
2025-05-14
Thank you
2025-05-14
Your staff was exceptional and perfect. Extremely clean and very beautiful. You help me to fall in love with your country and made our stay amazing!! We will definitely be back and will definitely be staying with you and your staff in your beautiful hotel. Your staff was truly perfecto. Gracias señorita, Italy stole my heart.
2025-05-13
Your front desk staff was excellent, very helpful during our stay. Also, the breakfast servers and hosts were exceptional!! Daua (sp?) was top notch! Very pleasant and made sure I received my cappuccino every morning. Breakfast selection was very good, loved the pain Au chocolate!
2025-05-13
Congratulations for keeping a wonderful hotel. We love the location, it's so close to everything. Very clean room and hallways. Fresh smelling and comfortable bed and pillows. Breakfast is great as well.
2025-05-13
Special credit to the lady at the bar who made our welcome drink. She got a great smile and greeted us whenevery we bumped into her during our stay
2025-05-13
Thank you so much
2025-05-13
We had to move from one room to another and the hotel staff kindly moved our luggage for us. The breakfasts were always very good and had a wide selection of food.
2025-05-12
Thank you to brkfst & dinner staff. Friendly & helpful. TV fixed promptly. Rooms lovely. Comfortable beds.
2025-05-13
Well done
2025-05-12
Thank you.
2025-05-12
Un ringraziamento particolare va a Lorenzo che ci ha accolto con gentilezza e professionalità. Grazie Raffaella Urbinati
2025-05-11
The Staff on Duty on Sunday 11th May were Excellent. They were both very friendly, and welcoming and helpful. The delivered Outstanding Service.
2025-05-11
Grande professionalità e cortesia
2025-05-10
Classy hotel in the center of the city!
2025-05-10
Gracias por sus servicios
2025-05-10
Front staff
2025-05-10
Thank you, lovely stay
2025-05-09
Everything was great! Thank you!
2025-05-08
Guila on the front desk was very understanding after our original accommodation failed. We were stuck in a foreign country at 9pm with no where to stay. Guila went out of her way to make us feel relaxed and welcome.
2025-05-07
Thanks so much for your generous hospitality.
2025-05-06
All staff were extremely friendly & courteous
2025-05-06
accueil très bon , premier contact avec giulia qui a été extra , qui nous a expliqué sa ville et donne des points à voir . c’était appréciable d’autant que air france avait perdu ma valise , ce qui m’a beaucoup perturbé .
2025-05-05
WE LIKED EVERYTHING
2025-05-05
Siamo stati accolti dalla signorina Danai che si è dimostrata, come anche gli altri receptionists, molto professionale, cortese e disponibile.
2025-05-04
Nous sommes très satisfait de notre séjour dans votre établissement.
2025-05-04
thank you!
2025-05-05
Nous remercions Sophie qui nous a très bien accueilli, souriante, compétente, elle a tout fait pour que notre séjour soit agréable et sans soucis. Nous remercions également Maurice, très gentil et arrangeant.
2025-05-03
Thsnks
2025-05-03
Merci pour l’accueil et la gentillesse des personnels.
2025-05-03
Would like to thank Danai! She went over and beyond to make our stay comfortable, and promptly responded to our queries/complaints :)
2025-05-02
Les agradecemos la atenciones que tuvieron con nosotras durante nuestra estadía, en general todo el equipo, desde la recepción, las personas en el bufet, hasta las personas de limpieza, fueron muy amables y siempre con disposición de ayudar y tratar de que nuestra estadía fuera la mejor. Sin duda es un lugar al que regresaríamos y lo vamos a recomendar con nuestros conocidos!
2025-05-02
Gratzie, per un buon tiemo.
2025-05-02
Thanks for kindness
2025-05-02
Lorenzo was fantastic!
2025-05-01
Ringrazio Igor per l’accoglienza e la cura per il cliente
2025-04-30
Complimenti per la professionalità e la gentilezza
2025-04-30
Thank You
2025-04-30
Gracias por hacer de nuestra estadía una experiencia inolvidable!.
2025-04-30
The hotel was a good experience at check in and check out. The staff was friendly and accommodating, the room was nice and big, one of the room come with a nice balcony. I particularly enjoyed the convenient location near train station. It was a bit noisy but overall a good hotel.
2025-04-30
Evelyn at the front desk was wonderful, Andre who greeted us for breakfast every morning was such a warm and friendly person. Cleaning staff was phenomenal! Rhanknyou!
2025-04-30
Great staff👍
2025-04-30
Bar staff in the evening
2025-04-30
Nous avons beaucoup apprécié LOIANNE (qui est à la réception). Très aimable cherchant toujours à trouver la meilleure solution. Efficace. Avec elle le client est considéré. Bravo.
2025-04-30
Staff muy profesional y amable.
2025-04-30
The bar staff in the evening were fantastic
2025-04-29
Soggiorno perfetto. Complimenti per lo staff che ci ha accolto e salutato nel migliore dei modi e ha reso questi giorni a Firenze ancora più speciali. Apprezzati molto i cioccolatini e il drink di benvenuto e il pacco di pasta a fine soggiorno. Davvero un bellissimo pensiero. Pulizie e camere ordinatissime. Rapporto qualità prezzo più che soddisfacente. Sistemazione da suggerire e tornare. Grazie
2025-04-28
Grazie mille per i regali, molto apprezzati come la pasta, i cioccolatini e i biglietti scritti a mano! Complimenti per i dettagli
2025-04-28
Hemos estado muy bien en el hotel!!
2025-04-28
Agradecer o facto de nos terem oferecido uma bebida no dia do meu aniversário. Todos os dias a receção liga a confirmar se está tudo bem. No final ofereceram nos um pacote de pasta.
2025-04-28
Special thanks to Giulia for her kindness and help.
2025-04-27
Deseo transmitir mi completo agradecimiento al personal del Servicio de desayuno, en especial a un empleado argentino llamado Tomás. No solo demostró amabilidad y cortesía sino que su cara la transmitía
2025-04-27
Evelina at reception-she was very informative, pleasant and gave us an upgrade to a room overlooking the square that had amazing views. We stayed 26-28 April and had a lovely time and we will come back for sure.
2025-04-27
Muchas gracias por sus atenciones
2025-04-27
Thanks to Sophie! Excelent!
2025-04-27
Grazie per la professionalità, la cortesia e l'attenzione al cliente! Prenoteremo sicuramente da voi se dovessimo tornare a Firenze.
2025-04-26
Remerciements à Lorenzo qui s'est occupé de notre check-in et check-out. Un accueil chaleureux et un suivi hautement appréciés
2025-04-26
Hospitalidade e aparência geral impecáveis. Muito obrigada.
2025-04-26
Thanks for helping us to get restaurant reservation and always answer our questions with a smile especially front desk staff Mr Giovanni
2025-04-26
Accueil, gentillesse et compréhension du personnel, propreté.
2025-04-25
Giovanni at check in
2025-04-25
We had an amazing experience staying at this hotel, it exceeded our expectations, the room we were given I’m sure must have had one of the best views the hotel has, and for that I’m extremely grateful, all the staff were exceptional especially the at check in ❤️
2025-04-25
All staff were so helpful even down to filling up our water bottles before heading out for the day… with lots of ice in too!
2025-04-25
Obrigada Loiane. Excelente profissional
2025-04-24
Es war perfekt
2025-04-24
Mr -Sami Mr-gufanni
2025-04-23
Abbiamo apprezzato l'aperitivo di benvenuto e il deposito bagagli
2025-04-22
非常满意👍
2025-04-22
Merci pour votre geste commercial avec les biscuits et les pattes.
2025-04-22
Thank you for your kind and polite behavior. We had a wonderful time there.
2025-04-21
Gostamos muito dos mimos.
2025-04-21
Già fatti per la sig.a Victoria delle colaxioni
2025-04-21
Siete tutti meravigliosi❤️!!
2025-04-20
I didnt get her name, but she was very nice and accomadated us very good.
2025-04-20
One of the most satisfactory stay in a hotel🤝
2025-04-19
Thanks to a lady from the breakfast staff who made us a couple of cups of coffee. So much better than what is delivered by machine.
2025-04-18
I would like to thanks the staff for their friendly and very nice attitude
2025-04-18
The days we spent at this hotel were very pleasant. For the excellent location, the quality of the service, the remarkable breakfast and the friendliness of all the staff. Thank you so much!
2025-04-18
very clean. hotel has air port service i guess but need to know at the time of check in- price and type of car etc. then travelers are willing to take the service instead of taxi. lack of complete information at the check in.
2025-04-18
Very good hotel
2025-04-18
The hotel is great Staff are very professional with the exception of my incident They are very friendly
2025-04-18
We were especially pleased with Evelina at check in
Ottimo
Colazione
Prenotazione e accoglienza
Sistemazione
Soddisfazione globale e informazioni generali
2026-04-16
Un ringraziamento al personale del check in al mio arrivo, molto cordiali e professionali in quanto hanno effettuato uno swap di camera su mia richiesta visto alcuni problemi