2025-04-25
All staff were so helpful even down to filling up our water bottles before heading out for the day… with lots of ice in too!
2025-04-25
Giovanni at check in
2025-04-24
Mr -Sami Mr-gufanni
2025-04-23
Abbiamo apprezzato l'aperitivo di benvenuto e il deposito bagagli
2025-04-21
Già fatti per la sig.a Victoria delle colaxioni
2025-04-21
Siete tutti meravigliosi❤️!!
2025-04-21
Gostamos muito dos mimos.
2025-04-20
One of the most satisfactory stay in a hotel🤝
2025-04-20
I didnt get her name, but she was very nice and accomadated us very good.
2025-04-19
Thanks to a lady from the breakfast staff who made us a couple of cups of coffee. So much better than what is delivered by machine.
2025-04-18
Very good hotel
2025-04-18
We were especially pleased with Evelina at check in
2025-04-18
The days we spent at this hotel were very pleasant. For the excellent location, the quality of the service, the remarkable breakfast and the friendliness of all the staff. Thank you so much!
2025-04-18
very clean. hotel has air port service i guess but need to know at the time of check in- price and type of car etc. then travelers are willing to take the service instead of taxi. lack of complete information at the check in.
2025-04-18
The hotel is great Staff are very professional with the exception of my incident They are very friendly
2025-04-18
I would like to thanks the staff for their friendly and very nice attitude
2025-04-17
The front desk staff were kind with attempting to make dining reservations as well as suggestions for gelato. I also appreciated their willingness to provide me a bag of pasta since we had our do not disturb sign on the door for the last night.
2025-04-16
nice
2025-04-16
Thank you so mach!!! Happy honeymoon trip :)
2025-04-16
all of the stuff was friendly. the front desk stuff was really helpfull. thanks to aurora and lorenzo were really helpful.
2025-04-15
Over all my stay was v good & lovee it to be back Only at chk inn its rush while chk inn my chk in time was 4:30pm
2025-04-15
nossa estadia foi magnifica espero voltar em breve, todo o atendimento foi impecavel
2025-04-15
Welcome drink was best and the overall service was good.
2025-04-14
Vogliamo ringraziare/complimenti di accoglienza e bil messaggio che scritta a mano personale x la nostra benvenuta. Grz ancora
2025-04-14
Grazie per il vostro benvenuto all'arrivo e durante il nostro soggiorno. Le vostre piccole attenzioni sono state apprezzate dalla mia famiglia e da me stesso."
2025-04-14
Great stay thank you
2025-04-13
Veramente top
2025-04-13
Many thanks for their warm welcome and amazing effort for Sophie from reception and I cannot remember her name but from sweet bar and she comes from Ecvador.
2025-04-11
Professionalitá e gentilezza al ricevimento, il Signor Maurizio ed Ilenia con i quali abbiamo avuto più contatti sono starti molto disponibili ed efficienti. Grazie a tutti.
2025-04-11
Millegrazie per tutti
2025-04-11
Grazie, tutto eccellente! La colazione super!
2025-04-10
Room we received had decent size with great views. Thank you!
2025-04-10
Danke für das tolle Personal!
2025-04-09
The complimentary drinks were such a nice touch. The bar area on 1st floor are great & the barmaid was excellent. Thanks
2025-04-09
Bedankt de
2025-04-09
Muito bom tudo
2025-04-09
This was an amazing stay and it was above* expectations! The hotel was immaculate and the staff easy BEYOND friendly and helpful. The cleaners were so kind and offered us supplies even when we didn’t ask. The front desk helped us with receiving our lost luggage bag! I cannot recommend this hotel enough!! I can’t wait to visit it again!
2025-04-09
Many thanks to Igor on reception desk, he was very helpful for us.
2025-04-09
Perfect staf. Professional reception, especially Mr. Igor. All information we got, and he was very helpful. Clim and nice room. Thank you
2025-04-07
Grazie! A presto
2025-04-07
Very pleasant and comfortable stay.
2025-04-07
Lorenzo è stato di una cortesia che ci ha lasciato senza parole
2025-04-06
Everyone at front desk was amazing as we only stayed one night!! Thank you
2025-04-06
Everyone at the desk was attentive, friendly, and just generally pretty great. They answered all my questions fully, were quick to offer solutions, and also took extra steps to make my stay incredibly easy and nice. Whatever you're paying them, pay them more.
2025-04-04
Very nice hotel, we have an excellent stay.
2025-04-04
Was very happy with everyone what worked at the hotel. Will definitely stay again!
2025-04-04
None
2025-04-04
Thank you!
2025-04-04
Hotel was average but with walking distance to old city. Very convenient.
2025-04-03
Many thanks for your professionalism
2025-03-28
Thank you for your thoughtfulness and courtesy in providing complimentary bottles of water, chocolate and a farewell gift of pasta.
2025-03-28
Congratulations for your professionalism and the quality of your hotel!
2025-03-28
Too all the staff. Sophie was very kind
2025-03-28
Siete un ottimo esempio di professionalità e preparazione
2025-03-28
Many thanks for making sure everything was fine during the days I stayed in the hotel. I'll be back soon for sure!
2025-03-27
Thanks for making our stay memorable there
2025-03-27
The staff were wonderful. Thank you.
2025-03-27
I especially want to mention at the reception Lorenzo, who is distinguished with respect to the guests with a very warm attitude !thank you Lawrenzo❤️
2025-03-26
Je voyage beaucoup et votre établissement est géré avec un professionnalisme exemplaire. Vous êtes attentifs sur tous les points qui peuvent rendre agréable le séjour d'un hôte. Merci beaucoup
2025-03-26
Très bonne expérience, personnel à l’écoute Hôtel calme malgré une proximité avec la gare Bonne idée le welcome drink Merci
2025-03-26
complimenti a tutti
2025-03-26
Best stuff ever. Love to stay. Thanks!
2025-03-25
We enjoyed staying there
2025-03-25
I was really impressed by the welcome drink and handwritten welcome letter in the room.
2025-03-25
Front desk staff was nice and competent. He suggested upgrades but we were just staying for one night. We would have opted for the upgrade if our stay was longer.
2025-03-25
I would like to thank Lorenzo, he was very kind and positive
2025-03-24
I miei complimenti
2025-03-23
Carlos excelente en apoyar al huesped Muy amable y siempre dispuesto a ayudar
2025-03-23
Complimenti
2025-03-21
Great job. We will stay with you again
2025-03-21
Good job! Very helpful and accommodating .
2025-03-21
Complimenti al personale ricevimento
2025-03-20
Quiero agradecer la amabilidad de Igor en su atención a la llegada del hotel, por su ayuda en todo momento y por las explicaciones y recomendaciones que nos dió sibre la ciudad.
2025-03-20
受付、ウェルカムドリンク、施設や設備、備品、働いている方々、どれも素晴らしく、快適に過ごすことができました。立地も駅にもバスターミナルにも近く、旧市街にも徒歩で行け、便利でした。
2025-03-20
Agradecimiento especial a Igor en la entrada a su hotel, muy amable y muy atento en todo momento y a Giovanni en la salida que ha sido muy simpático y agradable. Personal del desayuno también excelente.
2025-03-19
Grazie per tutto
2025-03-19
Nous avons fait 3 hôtels 4 étoiles durant notre séjour: Milan, Florence, Rome. A tous points de vue, nous avons préféré l’hôtel Ambasciatori!
2025-03-19
I would like to thank Giovanni at reception for his brilliant service when we made a mistake in our booking. He sorted it out for us in a very friendly and efficient manner.
2025-03-19
Complimenti per la selezione del personale sia front office che personale di sala , colazione e bar, che personale ai piani. Servizio eccellente
2025-03-19
Ringrazio tutto il team per la gentilezza e la calorosa accoglienza!
2025-03-19
I'd like to congratulate the whole team, but specially Marco, who was in the reception at our check in and provided us a very nice room, with a perfect view.
2025-03-19
MR.Marco was very good!!!!.
2025-03-19
Lorenza e Sophie
2025-03-19
In ringraziamento al personale del bar sono molto gentili ed accoglienti salutoni
2025-03-19
Your staff are lovely
2025-03-19
I liked the stuff. Cleaning was made every day. Breakfast delicious
2025-03-19
Excellent location and polite and helpful staff
2025-03-19
I will come again when I visit Firenze
2025-03-19
Thanks for the service
2025-03-19
ringraziamento per il supporto del front office/prenotazioni per aggiunta camera il giorno stesso e per la completezza delle informazioni in fase di preventivo e modalità di gestione del soggiorno.
2025-03-19
Thanks for letting us change room so fast. The first night we slept poorly due to overheated room.
2025-03-19
Il personale molto cordiale!!
2025-03-19
great service! keep it up =)
2025-03-19
A tutto lo staff dalla reception allo staff del servizio colazione al personale della pulizia complimenti per la professionalità dimostrata ognuno nel suo ruolo
2025-03-19
ottimo spazio colazione accessibilità e organizzazione
2025-03-19
조식이 훌륭햇고 위치가 아주 좋아요! 조식팀에 안젤리카 라는 직원 너무 밝고 친절하셧어요. 감사합니다 ~
2025-03-19
Complimenti per il personale della Reception
2025-03-19
Gentilissimi alla reception. ottimo barman
2025-03-19
Gostei bastante de todos os pequenos pormenores, tais como o postal de boas vindas, a welcome drink e o pacote de fusilli. Achei que o pequeno-almoço era bastante variado. Fiquei muito convencida de que a satisfação do cliente é muito importante para a gerência.
2025-03-19
Thank you so much for the front desk officer who reminded me about my jacket that I left in the chair.
2025-03-19
let me congratulate the breakfast staff. They went above and beyond! I can't remember all of them, but the bald guy at the computer (Breakfast), Marika, Claudia...... they did amazing!
2025-03-12
Muy bien
2025-03-12
気持ちよく過ごせました。 イタリアでのよい思い出となりました。 ありがとうございました。
2025-03-12
Transmitir nuestro agradecimiento a todos los profesionales del hotel por su buen hacer y ayudarnos y aconsejarnos en todo momento. Tienen un buen equipo. Enhorabuena!
2025-03-12
Thanks
2025-03-11
Un remerciement plus particulier à Sophie à l’accueil, elle nous a très bien accueilli, et ses explications ont été précieuses pour nous.
2025-03-11
Nice Hotel
2025-03-11
Siamo stati benissimo 🙂
2025-03-11
Tutto ben gestito, la cortesia si percepisce dall’inizio alla fine
2025-03-10
I enjoyed my trip and stay in your hotel a lot. Thank you.
2025-03-10
A tutto lo staff della reception
2025-03-10
Sofia alla reception e Angelica alle colazioni sono state l esempio di come si deve lavorare in una struttura di livello..Sorridenti preparare e professionali.brave
2025-03-10
Complimenti a tutto il personale : gentile, disponibile e professionale!
2025-03-10
Complimenti per la cortesia e la professionalità di tutto lo staff. Un ringraziamento speciale al vostro Receptionist Marco che ci ha aiutato nella scelta del ristorante dove cenare, occupandosi perfino di effettuare la prenotazione, e ci ha offerto l'apericena nella vostra bellissima meeting room al primo piano.
2025-03-09
Thanks for all your hospitality
2025-03-09
Igor nos atendió increible! Nos ayudó con reservas a restaurant, nos recomendo lugares a visitar, etc.
2025-03-09
Me and my son had an amazing 2 nights staying with you, service could not have been any better, Thank you
2025-03-09
Nonostante il tardo orario il room service ha provveduto ad esaudire una mia necessità. Veramente cortesi e disponibili, da 5☆
2025-03-09
Our stay was excellent. Igor attended to us at check in and was excellent. He gave us valuable tips and suggestions for various sites. The other staff was very courteous and helpful.
2025-03-09
I was delighted with the services offered by C Hotels Ambasciatori. I felt good and the staff was extremely kind and welcoming. I would definitely return to this hotel.
2025-03-09
Congratulations
2025-03-09
Thank you
2025-03-08
hotel comodo come posizione e ben organizzato
2025-03-07
Marco at reception was very helpful and gave tourist information to us. All staff were friendly and helpful
2025-03-06
카운터의 일본인 스태프가 친절했습니다 :)
2025-03-06
Ottima servizio
2025-03-06
PERSONALE CORTESE E COMPETENTE
2025-03-06
excelente hotel, localização. Recomendo
2025-03-06
Personale dal primo all'ultimo molto gentile e competente, che ha fatto di tutto per farci stare benissimo! Ottimo il servizio di tenerti i bagsgli sia prima del ceck in che dopo il ceck out! Complimenti!
2025-03-05
Si mi habitación hubiera sido interior mi estancia hubiera sido perfecta. Porque salvo por el ruido de las que dan a la calle, todos los demás aspectos del hotel son impecables.
2025-03-05
Siete stati tutti estremamente gentili, vi ringrazio.
2025-03-05
Thanks Giovanni and all the staff
2025-03-05
Mi congratulo con la direzione di hotel. Si vede che dietro le quinte c'è una o più persone che capiscono cosa e come tener soddisfatto un cliente. Bravi bravi bravi 👏🏻 sicuramente ci ritorneremo.
2025-03-05
We were very well received by the reception staff, especially by your employee named Igor, who made every effort to ensure that we received the best service. Many thanks to Igor.
2025-03-05
Thank you
2025-03-05
Grazie infinite per la cortesia e la professionalità di ognuno di voi
2025-03-05
Excellent experience thank you very much
2025-03-05
Prenotazione diretta alla reception. Pur essendo rimaste le ultime due camere, mi è stata assegnata una bellissima stanza matrimoniale panoramica con balcone ad uso singolo 🤩
2025-03-05
Un grazie di cuore a Voi tutti del personale....simpatici, accoglienti, inclusivi, speciali eccellente tutto! Bravi. Maria Grazia e Vincenzo
2025-03-05
Ringrazio tutto il personale per l ottima accoglienza e cortesia
2025-03-05
Complimenti per la colazione e per il personale addetto
2025-03-05
Gracias al personal de la recepción del hotel han sido muy amables y atentos para nuestras dudas y consultas ayudándonos con información.
2025-03-04
Il. Personale del servizio colazione è sempre stato gentile, premuroso e simpatico.
2025-03-04
Muchas gracias a Sophie que fue muy amable y nos explicó todo muy bien desde el principio.
2025-03-04
Igor was amazing at the welcome desk and provided some good places to visit.
2025-03-05
Grazie mille
2025-03-04
Great stay - good team.
2025-03-03
Grazie
2025-03-03
Agradecer al personal tanto de limpieza, bar y recepción, la amabilidad y cortesía.
2025-03-03
Si ringrazia
2025-03-02
When breakfast was difficult, I asked the manager to have an apple for breakfast, but he prepared a simple breakfast such as apples and bread, so I was able to have breakfast with a happy heart. Thank you so much
2025-03-02
I hope I have a chance to return.
2025-03-01
Adoramos as dependencias…todos os serviços prestados em nossa estadia…..em especial, pela recepçao da Sophie….um amor de pessoa…👏👏👏👏👏👏👏👏👏
2025-03-01
Merci à tous.
2025-03-01
Félicitations ++ a Giulia pour son accueil, sa gentillesse et sa bienveillance.
2025-02-27
I want to send a BIG thank you to the guy [sry forgot his name] who looked for my folder after the Getinge sessions, which I left behind and had important notes I wanted to take with me, but I ended up leaving it behind. When I realised all this, I was already on my way to the airport to fly back to Malta. I was so happy to hear from receptionist Ms Elenia that my folder was found and that they will scan my documents, which they did and were sent to me by Mr Igor. Thank you!!
2025-02-27
Vorrei ringraziare tutto il personale dalla reception, alle addette alle camere ed infine gli addetti al bar. Bravi tutti!
2025-02-26
Thank you
2025-02-26
Thanks a lot team Ambasciatori. The reception and help/assistance was excellent. Overall staff courtesy was outstanding.
2025-02-25
Complimenti per il personale molto gentile, ambienti molto spaziosi e pulizia ottima, sicuramente soggiorneremo ancora da voi la prossima volta che verremo a Firenze.. Grazie
2025-02-25
Grazie! Tutto perfetto complimenti
2025-02-25
Tutti molto cordiali … danai è stata particolarmente gentile e disponibile con me . Ho molto apprezzato l’upgrade ad una suite dopo aver constatato che son cliente da anni
2025-02-25
Thank you for your warm welcome and helpfulness with requests
2025-02-25
congratulations
2025-02-24
Çok güvenli ve konforlu bir konaklama oldu teşekkür ederim:)
2025-02-24
Grazie per l’ottima accoglienza ed ospitalità e per il comodissimo letto!
2025-02-24
Grazie dell'accoglienza; la camera era molto confortevole, pulita e silenziosa. Il personale cortese ed efficiente
2025-02-24
Complimenti al personale per l’accoglienza riservatami, per il sorriso delle operatrici che mi hanno accolta, alla direzione per il messaggio in camera e il cocktail di benvenuto. Tutto molto apprezzato.
2025-02-24
Il ragazzo della reception, Lorenzo, veramente una persona cortese disponibile e preparata.
2025-02-24
Volevamo ringraziare tutto lo staff e Lorenzo in particolare che ci ha seguito in tutto e per tutto
2025-02-22
La amabilidad de los recepcionistas Guiovanni e Ylenia
2025-02-22
Amabilité du personnel et entretien des chambres parfaits.
2025-02-22
Accoglienza e cortesia sono stati davvero apprezzati all’artivo e alla partenza nonostante ci fosse molta gente
2025-02-23
Siamo state molto bene e tutti i personali sono stati molto cordiali gentili: in particolare la signora giapponese alla reception è molto disponibile e simpatica. Quando torniamo a Firenze sceglieremo il vostro hotel volentieri. Grazie mille e buon lavoro!
2025-02-22
Enjoy
2025-03-03
I received a room with view on S. Maria Novella square. Really beautiful!
2025-02-21
0
2025-02-21
Thank you
2025-02-21
Grazie per la gentilezza e professionalità
2025-02-21
Grazie! Ottimo hotel!
2025-02-20
Grazie al signor Lorenzo...al ceck-in voto 10
2025-02-20
At the reception Silvia was very kind, helpful, pozitiv
2025-02-19
Bravo à Evelina de la réception qui a toujours été efficace, disponible et souriante.
2025-02-19
Remerciements tout particulièrement pour le professionnalisme et la gentillesse d’Evelina à l’accueil. 😊
2025-02-19
Muy amable y cálida la recepcionista de Brasil, su nombre empezaba con L.
2025-02-18
Hotel was clean with great Breakfast
2025-02-18
Eveline è stata molto cortese e accogliente, ma anche un’altra ragazza di cui non conosco il nome che si è occupata di mettere da parte i nostri bagagli.
2025-02-18
Complimenti allo staff veramente cortesi e competenti
2025-02-18
Un especial agradecimiento a Loianne con quien realizamos check in y check out con la misma dedicación y profesionalismo. Muy cálida .
2025-02-18
Thank you so much to C Hotel Firenze for their wonderf hospitality and service especially one of your staff named Loianne who has made my family and I the most welcome, giving us the warmest welcome as well as providing as much help as she could with your room, any kind of hospitality as well as teaching us directions to certain places we needed to go. Our stay at C Hotel was wonderful and it was really thanks to Loianne and her kindness as well as the other staff
2025-02-17
L'accoglienza è stata al di sopra delle aspettative, considerata la mole di turisti in arrivo. Disponibilità e cortesia i punti di forza dello Staff. Un ringraziamento particolare a Lorenzo del check in e ad Angelica in sala colazioni.
2025-02-17
Struttura top,l’ho recensita anche su google Sicuramente al mio prossimo soggiorno a. Firenze sceglierò la vostra struttura per la posizione gentilezza e serietà
2025-02-17
Grazie per il biglietto, i cioccolatini e la pasta. Piccoli gesti che fanno la differenza.
2025-02-17
Un ringraziamento particolare a Danai e Giovanni per la disponibilità, gentilezza e professionalità che hanno reso il soggiorno ancora più piacevole.
2025-02-17
Grazie per l'accoglienza e per l'ospitalità, in particolar modo ad Evelina che ha saputo rendere il nostro soggiorno ancor più piacevole.
2025-02-17
gentilezza
2025-02-17
Gentilissimi tutti, in particolare i ragazzi della Reception e la signora del bar, molto carina
2025-02-17
Grazie per il fantastico soggiorno. Alla prossima!
2025-02-17
Staff sempre disponibile molto gentile.
2025-02-17
Veramente un buon soggiorno, complimenti. Ottimo il personale in sala colazione, come il personale al check in, in questo caso però sarebbe ottimo se si riuscisse ad aumentare le postazioni per velocizzare le operazioni.
2025-02-16
Cordialità e gentilezza
2025-02-16
Ottimo staf grazie infinite
2025-02-16
Merci pour l’accueil et le professionnalisme
2025-02-15
We had an optimal stay at your hotel hoping to seeing you very soon 🌹
2025-02-14
Personale molto cordiale e gentile! Esperienza molto positiva..
2025-02-13
Al personal que recibe en le restaurante .. maravilloso su servicio .. no recuerdo su nombre pero un joven agradable, profesional y atento!
2025-02-13
gentilissimi
2025-02-13
Thanks Lorenzo this guy is amazing best ever met
2025-02-13
Marco is the Best employee !
2025-02-11
Olá a todos, adoramos a nossa estadia no vosso hotel, desde as instalações até todo o staff, ao cuidado, a atenção, o excelente pequeno almoço. Obrigada por tudo e um até breve
2025-02-11
Thanks for an excellent stay
2025-02-11
Ottimo servizio!
2025-02-11
I have never had the experience of been shown to my room with a free upgrade, a hand written note. I have never felt more welcomed to a hotel and I have paid a lot more for a hotel room also, so excellent value for money.
2025-02-11
Staff molto gentile e disponibile
2025-02-11
Since the check in until check out you were amazing with us. Many Thanks for all
2025-02-11
Tutti molto gentili e professionali Grazie
2025-02-10
Grazie per il bellissimo soggiorno e la disponibilità!
2025-02-10
Tutto ciò che ti aspetti quando sei in hotel...l'ho trovato. Grazie.
2025-02-09
To Allesandro and Daniella (I think her name was that😬) in the baar
2025-02-09
Somos de Chile 🇨🇱 y Desde el momento que llegamos al Hotel nos atendieron excelente, muy amable, destacar la cálida atención de Giulia que nos hizo sentir muy cómodas. Todo muy limpio, rico el desayuno, cama cómoda, los chicos del Bar un 10, ubicación muy buena, lo recomendamos 100%
2025-02-09
Thank you so much for a fantastic service in this hotel, thanks you we had a great stay .We will definitely come back to this hotel
2025-02-09
Ringrazio il personale della Reception per la loro gentilezza è cortesia.
2025-02-09
Il personale é molto gentile
2025-02-08
Her şey için çok teşekkür ederiz. En iyi dileklerimizle.
2025-02-08
Thank you for our pleasant and comfortable stay.
2025-02-09
Ringrazio la struttura soprattutto complimenti a Daniela simpaticissima e super disponibile a farsi due risate.
2025-02-08
Συγχαρητήρια στον επαγγελματισμό και την ευγένεια του προσωπικού και ειδικά στον Λορέντζο.
2025-02-08
Un ringraziamento particolare ai ragazzi della colazione per avere avuto pronta attenzione, memoria e cortesia alle nostre richieste
2025-02-07
Thank you for the view from the room and the compliment that I always get every time I stay there
2025-02-07
Grazie per aver diffuso l'attenzione del cliente al personale.
2025-02-07
Grazie di cuore, mi sono sentito coccolato e ho dormito in un posto estremamente accogliente. La colazione è stata ottima, come il bigliettino e i cioccolatini in camera. Ottimo!
2025-02-07
Il soggiorno è stato ottimo e non ho lamentele da fare. Grazie
2025-02-07
It was a good stay.
2025-02-07
thank you
2025-02-06
Really well-maintained hotel with superb staff and perfec location
2025-02-06
thanks
2025-02-05
The service from your front desk employees is excellent. Anna specifically was very helpful.
2025-02-04
Well done!
2025-02-04
Grazie mille per tutto!😉
2025-02-03
Excelente
2025-02-03
Complimenti soprattutto per la gentilezza e disponibilità, veramente notevole
2025-02-02
We loved everything and every single detail that you have with the guests. Definetly we will come back
2025-02-02
Nos encantó la amabilidad del personal
2025-02-02
Please do something about the room’s soundproofing, you can even hear someone snoring in the next room. Everything else is great!
2025-02-02
Lorenzo è uno spettacolo
2025-02-02
desidero ringraziare e complimentarmi con il vostro personale durante il servizio colazione (ottimo i dolci fatti dalla signora) e con il personale della reception, veramente disponibilissimi e molto cortesi.
2025-02-01
Grazie per il piacevole soggiorno presso la vostra struttura
2025-02-01
Todo el equipo muy amable y atento . La hora de cortesía para salir más tarde un regalo y todos los detalles de bienvenida y adiós nos parecieron maravillosos
2025-01-31
tutti molto gentili
2025-01-30
Need more umbrellas
2025-01-30
Quisiera agradecer la cortesía y amabilidad de todos los miembros del staff, desde la atención al público hasta los sistema de limpieza. 100% recomendable.
2025-01-30
Gracias por todo! Fueron unos días fantásticos
2025-01-30
Trato excelente y ubicación inmejorable
2025-01-29
Volevo ringraziare tutto il personale per la cordialità, la disponibilità e la gentilezza nei nostri confronti.
2025-01-29
Personale professionale e cordiale!
2025-01-29
one of the best buffet spreads
2025-01-29
Ringrazio per tutte le informazioni che mi sono state date al momento della prenotazione ,di quelle fornite al momento del check-in.Faccio i complimenti x l’ upgrade che mi è stato fatto e per le sorprese che ci sono state fatte trovare in camera (biscottini , cioccolatini , biglietti di ringraziamento,cocktail di benvenuto ),fanno sempre piacere e fanno la differenza .
2025-01-29
Gracias por estar en un sitio privilegiado en una Florencia privilegiada y maravillosa.
2025-01-29
Ringrazio tutto lo staff per la loro professionalità e gentilezza
2025-01-28
Thanks to your warm welcome, we enjoyed staying in Firenze very much.
2025-01-28
Merci
2025-01-28
All staff very helpful, especially Yukiku. Thank you.
2025-01-28
Very nice stay, very helpful staff
2025-01-28
Grazie per il mesaggio di benvenito trovato nella stanza
2025-01-28
Thank you for wonderful accommodations. Your hotel is exceptional. And the rate for a room is very affordable
2025-01-28
Il nostro soggiorno è stato meraviglioso, grazie dell’accoglienza.
2025-01-28
For breakfast and reception people... thank you for your support and kind manners
2025-01-27
El personal maravilloso
2025-01-27
Thank you so much for your excellent service!
2025-01-27
Thanks to the whole staff of the hotel… all of them were very caring and co operative…
2025-01-26
Un grazie a Lorenzo alla reception per la sua gentilezza e cortesia, non comune.
2025-01-26
Ótimas e variadas opções de produtos sem glúten
2025-01-25
Il personale è stato davvero gentile e cordiale
2025-01-25
Tutto fantastico!
2025-01-25
Un ringraziamento speciale a lorenzo
2025-01-25
I had made a mistake with my booking, my fault, but the receptionist seeked assistance and a manager authorised her to put it right which was very much appreciated, thank you.
2025-01-25
Staff gentilissimo e sempre disponibile per qualsiasi richiesta.
2025-01-25
To everyone! You all were amazing, professional, helpful, nothing was too much and you looked after us with care and smiles on your faces! From the moment we stepped into the hotel through to the end so thank you.
2025-01-25
tks
2025-01-24
.
2025-01-24
Ottimo servizio al check out fatto molto velocemente causa treno in partenza.Mi ha fatto molto piacere che l'adetta alla reception parlasse albanese.
2025-01-24
Tutti molto gentili e cortesi
2025-01-23
Complimenti per l'attenzione rivolta all'ospite durante tutto il soggiorno. Personale davvero professionale e cordiale.
2025-01-23
Complimenti
2025-01-23
Sami
2025-01-23
Front desk ladies are friendly especially YOKIKO was knowledgeable about the hotel and the area. Also ZAK at the breakfast lounge was very helpful.
2025-01-23
The kindness and help from Yukiko from the reception desk and from Daniela from the bar
2025-01-22
Je souhaitais remercier tout le personnel qui a été très attentionné
2025-01-22
Complimenti in tutto, siamo stati molto contenti, torneremo di sicuro, grazie mille
2025-01-22
GRAZIE MILLE
2025-01-22
It is perfect
2025-01-22
Grazie . E stata una bella giornata
2025-01-22
Gracias por su cálido recibimiento.
2025-01-21
Obrigado
2025-01-21
Personale preparato e accogliente, ti fanno sentire a casa
2025-01-21
God location,good service,good breakfast.
2025-01-21
Complimenti per cortesia, posizione, pulizia e dimensioni stanza
2025-01-20
ringrazio il personale della reception perchè è stato gentilissimo; ci ha supportato in ogni nostra richiesta con pazienza, professionalità e sorriso.
2025-01-20
ringrazio per la cordialità la signora al banco colazioni per la sua pazienza nell’assistermi sulla mia intolleranza alimentare, anche alla resepcion sono stati tutti molto cordiali
2025-01-20
Voglio ringraziare tutto il personale, sempre estremamente gentile, ma in particolare una ragazzo brasiliano e una ragazza salernitana che alla colazione dell'ultimo giorno sono stati di una cortesia e gentilezza esemplari
2025-01-20
Complimenti però per l’attenzione data al cliente durante il soggiorno. Ho apprezzato molto la chiamata in camera appena arrivato per accertarvi che tutto fosse a posto che che la camera fosse di mio gradimento.
2025-01-20
Complimenti a tutto lo staff,ottima accoglienza.
2025-01-20
Hotel elegante e bonito, café da manhã muito bom e funcionários simpáticos e atenciosos.
2025-01-20
Ringraziamo Giulia all’accoglienza davvero gentilissima e Angelica alla colazione per i buonissimi cappuccini
2025-01-20
Extremely friendly and very helpfull staff.
2025-01-19
Perfect
2025-01-18
.
2025-01-18
Merci
2025-01-18
Personale cortese, siamo stati accolti con il sorriso. Tutto soddisfacente più delle aspettative
2025-01-18
Tout le personnel de l accueil était au top mais un petit plus pour loanna qui nous as très bien reçu et guidé
2025-01-18
Voglio fare i complimenti perché il rapporto qualità prezzo, il personale e la posizione sono veramente ottimi
2025-01-17
The reception staff , Danai who checked me in to other reception staff I spoke to at reception and via the phone when I needed some help with ironing board are absolutely amazing and professional . It’s also a great hotel but the staff made it an amazing stay and that’s why I will visit again and again. I want the hotel to know these staff are a big asset to the growth of the hotel.
2025-01-17
Todo excelente y mucha amabilidad
2025-01-17
El hotel nos sorprendió gratamente. Teníamos dudas al reservarlo, pues estaba muy cerca de la estación de ferrocarril. Normalmente hay gente no muy recomendable. Pero en este caso había mucha seguridad por la zona. El hotel está muy bien ubicado. Hotel a tener en cuenta para próxima visita a Florencia.
2025-01-17
Ho soggiornato già altre volte e continuo sempre ad apprezzare la cura e l’attenzione verso i clienti da parte di tutto il personale, della reception, del bar e della Direzione etc
2025-01-16
Everything was perfect.Thank you very much👏🏼👏🏼👏🏼
2025-01-16
Satisfied of our stay of 2 days in your hotel. One only thing, there was a bit of dust on the table, not removed in 2 days.
2025-01-16
Obrigada pelo atendimento gentil e qualidade dos serviços do hotel e de seus funicionários.
2025-01-15
Bravo et bon courage pour le travail que vous faites
2025-01-15
Many thanks for the great job done and the excellent service provided!!
2025-01-15
Complimenti per la scelta dello staff, persone che brillano per cortesia e professionalità
2025-01-15
Many thanks for the professionalism and the courtesy demonstrated during my stay which made it excellent!
2025-01-14
Tutto perfetto. La cura dei dettagli come i pensieri trovati in camera e l’essere stati contattati dopo per avere un feedback hanno fatto la differenza.
2025-01-14
Veramente grazie per la vostra accoglienza e gentilezza
2025-01-14
Thank you for professional and comfortable facilities and staff! We would definitely return to your hotel in the future.
2025-01-14
El muchacho que nos atendió a nuestra llegada fue muy simpático y amable, y nos ayudó mucho explicándonos cómo podíamos encontrar el punto de encuentro de una excursión que teníamos reservada. ¡Y además nos atendió en español!
2025-01-14
Muchas gracias, nos encantó la estancia en el hotel y los pequeños detalles que recibimos
2025-01-14
The front of house staff were all so incredibly helpful and welcoming. We really appreciated the accommodating they all were
2025-01-14
La struttura è bellissima ed il personale eccellente
2025-01-14
Muchas gracias por la amabilidad de todo el personal.La habitación muy bien, las instalaciones muy bien y el l desayuno excelente.Muy bien situado.
2025-01-14
Bravissimo!!
2025-01-13
Grazie per il bellissimo weekend trascorso È stato tutto splendido
2025-01-13
El personal fue increíble y hicieron la estancia perfecta, todos muy amables y corteses!
2025-01-13
Tutto lo staff competente e premuroso
2025-01-13
Thanks a lot for the brilliant service.
2025-01-13
Todo Fantastico,
2025-01-12
GRAZIE A TUTTI !
2025-01-12
Bravi tutti
2025-01-12
Grazie mille per l accoglienza. Siamo stati bene. In particolare siamo stati piacevolmente sorpresi della qualità della colazione
2025-01-12
Muchas felicidades y muchas gracias. Nos atendió una chica de origen Brasileño. Fue exelente su atención.
2025-01-12
Muy satisfactoria la estancia. Ubicación, instalaciones y calidez en la atención. Un 100 de calificación.
2025-01-12
Grazie infinite, siamo stati benissimo.
2025-01-12
The shower cubicle needs to be bigger.
2025-01-11
Staff super speciale, tutti molto professionali e pronti ad ogni esigenza. Un grazie particolare anche a Daniela che ci ha aiutato con un problema con le scarpe della mia ragazza.
2025-01-11
Thanks for making ours a pleasant stay.
2025-01-11
Muy buena experiencia , muy buen trato y cortesía del personal, agradecido y si vuelvo por florencia trataré de utilizar nuevamente el hotel además de recomendarlo si se me consulta.
2025-01-11
Overall - good!
2025-01-11
Thank you very much to all the staff of this hotel! Staying here was very comfortable! Special thanks for the compliment before leaving!
2025-01-11
Merci ♥️♥️
2025-01-11
Merci beaucoup pour l acceil c ete un plaisir de sejournee dans votre hotel
2025-01-10
cortesi, professionali ed accoglienti
2025-01-09
Congratulations for all staff.
2025-01-09
Very good
2025-01-09
Thank-you so much.
2025-01-09
Thanks for all, specially for Yukiko. On the other hand, the 8th of January, I forget the charger of my mobile in room 253, if you find It, could you send me It?, I'd pay shipping cost. I am Salvador Lima and my address is Plaza Grande 2, 2°B, 28850-Torrejon de Ardoz - Spain Phone (+34)686506013
2025-01-09
A sammy
2025-01-09
Thanks
2025-01-08
친절한 체크인아웃 안내와, 짐 보관 서비스, 정돈된 방에서 편안하게 쉬었다 갔습니다. 맛있는 조식과 풍부한 양을 먹을 수 있어서 좋았습니다. 앞으로도 잘 부탁드립니다.
2025-01-08
Thank for all and each workers in hotel
2025-01-08
Adorei!😍
2025-01-08
Gran atención y amabilidad del personal a la hora del check-in
2025-01-08
Bravi il personale
2025-01-08
Thanks for everything, Front Desk, They are fast and friendly 😁
2025-01-07
Siete stati tutti gentili e sorridenti vi ringrazio molto
2025-01-07
Anna is a great professional!
2025-01-07
Grazie per le attenzioni e la cortesia
2025-01-07
ottima pulizia e accoglienza
2025-01-07
Grazie per la gentilezza e l’accoglienza, queste hanno fatto la differenza.
2025-01-07
Personale molto gentile, disponibile ed educato
2025-01-07
Grazie a Marco per avere trovato una sistemazione alternativa e di livello superiore a seguito di ritardo nella disponibilità della camera
2025-01-07
Complimenti tutto 5 stelle
2025-01-06
Il personale addetto alla Reception e' veramente cortese e professionale. Complimenti. Inoltre il presente fattoci trovare in stanza ( il pacco di pasta senza glutine - mia moglie celiaca ) e' stata veramente un plus. Grazie.
2025-01-06
Thank you for a wonderful stay
2025-01-06
Grazie per la cortesia e la disponibilità di tutto il personale… è stato il nostro terzo anno consecutivo e sicuramente torneremo anche in futuro…
2025-01-05
Grazie mille per la vostra disponibilità e gentilezza, torneremo sicuramente!
2025-01-05
I ragazzi dello staff sono stati sempre gentilissimi
2025-01-05
Thanks to All the staff from reception to housekeeping. They are very courteous and helpful. Special thanks to the cafe breakfast Team for being professional and guests oriented. Special thanks to Giuseppe and Amelia for the wonderful experiences. My family and I enjoyed our stay.
2025-01-05
Excelente atencion y servicio,sobre todo del personal del desayuno y limpieza!!
2025-01-05
Perfect service. Thank you!
2025-01-04
Thanks for making us feel home
2025-01-04
The staff were so welcoming and even called on the first night making sure everything was okay. The location could not of been more perfect. It was so close to everything which made it so convenient. The room was clean and comfortable making it a pleasant stay.
2025-01-04
Un ringraziamento al personale tutto ed uno in particolare alla Sig.ra Angelica della sala per le colazioni molto professionale disponibile e simpatica.
2025-01-03
Excellent team. Considerate & patient. Nice personalized touches from complimentary drink at bar as room was not ready to chocolates, and pasta gifts.
2025-01-12
Complimenti a tutto lo staff per gentilezza e efficienza
2025-01-03
.
2025-01-03
Grazie mille per l ospitalità
2025-01-03
Personale cortese e disponibile
2025-01-02
Thank you for hiring that staff to serve your customers
2025-01-02
Parabenizo toda a equipe pela excelente acolhida, especialmente a atendente Loianne, que nos atendeu super bem! Voltarei e recomendarei o hotel a amigos.
2025-01-02
Muy atentos todo el tiempo. La estadía fue muy placentera. Gracias por los detalles.
2025-01-01
Staff was very courteous!
2025-01-01
We have been staying at Ambasciatori for many years during our annual visits to Florence and continue to have the highest regard for its most kind, friendly and professional staff!
2025-01-01
Amazing stay, very helpful staff and lovely room.
2025-01-01
Tutti molto gentili
2024-12-31
Thanks so much!
2024-12-31
Absolutely fantastic customer service from the start. Friendly and helpful staff.
2024-12-31
Grand merci à toutes les équipes ´ y compris celles qui œuvrent dans les cuisines, les backdoor office et je l’on oublie parfois. Tout le monde est vraiment aux petits soinss et attentionné.
2024-12-30
They were all excellent.Thanks.Happy new year!!!
2024-12-30
É a quinta vez que nos hospedamos no Hotel e sempre ficamos satisfeitos. Destaco a cordialidade de todos os funcionários, especialmente, os profissionais da recepção e do local onde o café da manhã é servido. Parabéns por serem realmente petfriendly! Nosso pequeno Shitzu nos acompanhou no bar e durante o café da manhã. Muito obrigada 😊 Em breve, retornaremos!
2024-12-30
The hotel staffs are very nice and helpfully. I am very appreciate with them. My daughter liked your hotel very much. Thank to your team to make my vacation so enjoyable.
2024-12-30
Merci à l’équipe au petit soin
2024-12-29
Thank you so much for making our stay in Florence comfortable and memorable! We will stay again on our next visit!
2024-12-28
Félicitations à tout le personnel
2024-12-28
Tout est parfait. Votre établissement correspond très exactement à nos attentes.
2024-12-28
Thank you a very enjoyable stay.
2024-12-28
Thank you so much for running a great hotel! Wonderful experience!
2024-12-28
Thanks for making our stay a pleasant
2024-12-27
Grazie per la disponibilità del personale e per la fantastica colazione che offrite ogni giorno, di qualità e varia.
2024-12-27
I would like to thank guest service manager that ipgrsted our room to have a enjoyable night and to Mrs. Goli that was very helpful and professional.
2024-12-27
Gracias por su atención y trato amable.
2024-12-27
Renewed rooms
2024-12-27
Thank you for making our stay great!
2024-12-27
Marco was very helpful! Amazing person.
2024-12-27
complimenti a tutto il personale
2024-12-27
Grazie per tutto e buone feste
2024-12-27
Excellent stay
2024-12-26
Grazie per tutto.💕
2024-12-26
CC
2024-12-26
Merci pour le beau séjour
2024-12-26
Complimenti per la direzione del vostro Hotel. È stato meraviglioso soggiornare da voi. Torneremo sicuramente
2024-12-26
Nous sommes ravis de notre séjour ds cet hôtel . Le personnel est très agréable et professionnel , le petit déjeuner est incroyable et l emplacement est central . Nous reviendrons avec plaisir .
2024-12-26
Excellent service
2024-12-26
Very professional and friendly staff
2024-12-25
Tremendous service and professionalism. Great hotel and great city. Loved our time there. We has 3 rooms and enjoyed a lot.
2024-12-25
Gracias por todo lo demás. Nuestra instancia fue muy agradable.
2024-12-25
Merci beaucoup à tout le personnel de l'hôtel. Ils sont très gentils, attentifs, aux petits soins. L'hôtel est très beau, et il était idéalement situé pour nous (cœur historique, tram, gare). Les différentes attentions sont également extrêmement agréables (boisson d'accueil, paquet de pâtes comme cadeau de départ, dépose de bagages). Nous nous sommes sentis privilégiés.
2024-12-25
I nostri ringraziamenti vanno al desk check-in/checkout per GENTILEZZA e CORTESIA
2024-12-25
Muchas gracias por la amabilidad de todo el personal.
2024-12-25
I would like to thank Yukiko, one of the reception staff. She made our check in and out experience perfect and was so friendly. She went above and beyond to make sure we were taken care of and had all the information we needed.
2024-12-24
Great hotel and personnel
2024-12-24
Very supportive staff
2024-12-23
Gracias por su acogimiento
2024-12-23
Yes of course. Fantastic front office staff namely Ukiko and Maria (hope I got the names right) who was super helpful and courteous. Breakfast was excellent with fantastic spread. Just a suggestion to have the food labeled as not everyone takes beef and pork.
2024-12-23
El hombre de la recepción del desayuno muy majo, el que estaba el viernes y el sábado
2024-12-22
Merci pour votre gentillesse, votre professionnalisme, vos attentions ainsi que pour les arrangements effectués. ( nous avions raté notre avion et vous avez très gentiment accepté de modifier notre réservation sans frais et nous avons aussi pu ajouter une nuit à cette réservation, encore merci)
2024-12-22
Complimenti per tutto
2024-12-22
Tout était vraiment parfait Excellent rapport qualité prix
2024-12-21
Ich war an meinem Geburtstag bei Ihnen und wurde beim Frühstück mit einer Gratulation und einer Geburtstagskerze überrascht. Das hat mich sehr gefreut.
2024-12-21
Thanks Marco and team!
2024-12-21
Es war ein Traum! Danke!
2024-12-21
Il personale del ricevimento é eccellente; il signore che mi ha accolta a colazione é stato gentilissimo e super disponibile!!!
2024-12-20
I was happy to stay in a clean and well-organized room and a comfortable hotel environment.
2024-12-20
Buena situación. Limpieza diaria. Muy agradable el personal del desayuno
2024-12-20
complimenti al personale della reception (Loianne) e della cucina (Angelica)
2024-12-20
Grazie a tutto il personale, sempre disponibile, sorridente, gentile e professionale!
2024-12-20
Sempre sorridenti. Bravi !!
2024-12-19
Süper
2024-12-19
Thank you for your hospitality. Everything here make me relax and calm. After going through a stressful trip and tour in Italy, arriving here made me feel like I was at home, safe and warm. Thank you to everyone, especially Mr. C, the hotel manager. Meeting you that day made me very happy.
2024-12-19
Grazie. Buon Natale.
2024-12-19
volevamo ringraziare tutto il personale per l'accoglienza buone feste a tutti!
2024-12-18
Ricezione, cortesia
2024-12-18
perfect and it's my favourite hotel during my journey
2024-12-18
Thank you for all your services and support
2024-12-18
Good work
2024-12-18
Un hotel meraviglioso da fermarci prossimamente
2024-12-17
Hotel muy bonito y con buena ubicación, las recepcionistas nos dieron todas las atenciones necesarias, muchas gracias por todo
2024-12-17
Thank you
2024-12-17
Merci pour votre accueil lors de notre détresse annulation de notre avion et pour vos efforts en Français cela fait plaisir. Une super équipe qui nous a bien aidé
2024-12-17
Il personale è molto accogliente attento e cortese. Fanno la differenza!
2024-12-16
More English TV
2024-12-16
Grazie di tutto!! Ritorneremo sicuramente
2024-12-16
Ottimo fine settimana
2024-12-16
Grazie della vostra serietà, professionalità e gentilezza. Buona serata
2024-12-15
Efficienti e gentili
2024-12-15
Ottimo il servizio colazione, sia in termini di qualità dei prodotti offerti che della cortesia del personale
2024-12-15
Grazie
2024-12-14
El personal muy educado y muy amable. Te ayudan en todo. El personal de limpieza muy bien. Y el personal del desayuno súper amables.
2024-12-14
Tout le personnel est très poli, affable et à notre disposition. Bravo!
2024-12-14
I would like to thanks recipient staff they are very helpful
2024-12-14
Thank you for everything
2024-12-14
Ok
2024-12-14
Everyone at the reception was so friendly. They even let us check in early as the room was ready. People were so polite and helpful.
2024-12-14
Todo a sido genial el servicios las personas que trabajan ahí y incluso la decoración me fui muy contesta de ahí y con más ganas de seguir.
2024-12-13
Grazie di tutto e spero di tornare presto nella vostra struttura
2024-12-13
Merry Christmas
2024-12-13
El personal de recepción y en general del hotel muy amable, muy atentos y dispuestos. Gracias por su hospitalidad y recibimiento, nos sentimos muy bien acogidos
2024-12-12
Grazie per tutti é a tutti In special to Daniela and the brazilian girl, from reception
2024-12-13
Grazie per l’accoglienza e la cordialità
2024-12-12
Ottima squadra
2024-12-11
Grazie per il piacevole soggiorno.
2024-12-12
Todo ok
2024-12-11
Tutti bravi menzione Lorenzo reception e il ragazzo all’ accoglienza della colazione con un Buongiorno Unico e Gradito
2024-12-11
Complimenti buono confort grazie
2024-12-11
Complimenti a tutto il personale tutti cortesi, disponibili e professionali
2024-12-11
Complimenti a tutto lo staff, sempre gentile e sorridente
2024-12-11
Ragazzi dello staff incredibilmente cordiali e disponibili. Client oriented
2024-12-11
Gracias
2024-12-06
Grazie di tutto, è stato un soggiorno piacevolissimo
2024-12-06
Tutto ok tranne x quel problemino segnalato a cui voi prontamente avete cercato di risolvere,ma che purtroppo è rimasto.
2024-12-06
Vi ringrazio molto perché oltre ad averci offerto un servizio eccellente siete stati tutti molto cortesi grazie
2024-12-06
Special thanks to Lorenzo at the reception desk.
2024-12-06
The Bar staff were superb and were very knowledgeable about the local area and loads of recommendations.
2024-12-05
Grazie anche per l'upgrade
2024-12-05
Agradecimiento a los empleados del buffet del desayuno,mención especial a Angélica por sus atenciones y amabilidad.
2024-12-05
Todo el personal muy bien y amable
2024-12-05
Grazie per tutta la vostra attenzione, educazione ottima di tutto lo staff
2024-12-05
Great hotel and great staff!
2024-12-05
complimenti allo staf
2024-12-04
Igor and Goli. Absolutely helpful. Above and beyond service.
2024-12-04
Thank you
2024-12-03
Félicitations
2024-12-03
Thanks
2024-12-03
Thank you for the warm welcome and good advice.
2024-12-03
Ringrazio per l'ottima organizzazione e professionalità del personale, in special modo lo staff addetto alle colazioni ed un plauso per la signora Angelica,
2024-12-03
Thank you for being a good host
2024-12-03
tks so much for all the team
2024-12-03
Very nice and good hotel
2024-12-03
Thanks for your warm welcome and great service
2024-12-03
Thank you for everything.
2024-12-03
Ringrazio il personale per la disponibilità nel risolvere le nostre esigenze
2024-12-03
Tt perfetto
2024-12-03
Thank you
2024-12-02
Complimenti
2024-12-02
Un grazie speciale a Giovanni della reception che con la sua professionalità, cortesia e simpatia ci ha fatti sentire a casa
2024-12-02
Grazie per aver contribuito al piacevole e breve soggiorno.
2024-12-01
Per lavoro viaggio spesso e soggiorno in varie strutture,post covid,raramente ho trovato una gentilezza,premura verso il cliente,professionalità come qui all’Ambasciatori. Complimenti davvero!
2024-12-01
Ringrazio per il piacevole soggiorno
2024-12-01
Grazie mille al barista che nonostante fosse mezzanotte meno 1 minuto mi ha fornito quanto necessitavo per la notte.
2024-12-01
Per la disponibilità del personale e gentilezza. Anche al personale della colazione (angelica per esempio)
2024-11-30
Thanks 🙏
2024-11-29
Soggiorno fantastico; tutto perfetto; spero di ritornare presto
2024-11-28
Agradecimiento al check-in y chech-out,ahora no recuerdo su nombre creo que Yoki,de rasgos orientales
2024-11-28
Personale tutto veramente cortese
2024-11-27
El personal muy amable, sobre todo las personas que te recibían en el desayuno, encantadores. El precio, la ubicación y el desayuno muy buenos.
2024-11-27
It is a great place to stay, definitely would recommend. Very nice and welcoming people.
2024-11-27
Ringrazio della cortesia dimostrata, soprattutto in fase di check-out.
2024-11-27
Giulia at check in was most helpful and friendly and answered all my questions. The little note at our room welcoming us was a nice gesture. And so was the farewell note with the little gift - a very nice classy touch. Our room was upgraded and this was a very a nice gesture by the hotel and we thank the hotel and staff very much. Overall we had a lovely stay in Florence - the Florentines are nice people and proud of the city which is wonderful.
2024-11-27
Compiments to Daniela at A Bar and Lorenzo at rhe recepcion
2024-11-26
Grazie alla receptionist, sia all arrivo che alla partenza. Gentilissima e disponibile. Mi dispiace solo non ricordare il suo nome per ringraziarla specificatamente, penso sia sudamericana.
2024-11-26
I unfortunately do not know their names, but at the breakfast buffet the gentleman at the desk checking us into breakfast each morning was incredibly kind. Also the young gentleman who brought us cappuccinos was very attentive. Each staff member at the buffet and in the hotel greeted us and offered assistance, going above and beyond. This was my second visit to the hotel, and definitely not the last!
2024-11-26
.
2024-11-26
Thank you especially to the check-in employees, very very kind
2024-11-25
the hotel staff were very nice and helpful and the overall experience was just great
2024-11-25
Grazie per l'eccellente ospitalità
2024-11-25
Ringrazio per professionalità e cordialità ricevuta sia di persona che durante lo scambio di informazioni da me richieste tramite e mail.
2024-11-25
well done
2024-11-25
Customer experience veramente molto soddisfacente con il servizio altamente professionale e nello stesso tempo caloroso e personalizzato, attento alle nostre esigenze
2024-11-24
Tutto il personale era cordiale e brillante. Ho passato una bella giornata.😁
2024-11-24
Der Aufenthalt war sehr gut, Zimmer sauber, die Bedienung war sehr gut.
2024-11-24
Continuate così!!! Complimenti!
2024-11-23
I staff sono stati gentili e efficaci.
2024-11-24
Grazie!
2024-11-23
Buon livello
2024-11-23
Ho trovato un ambiente sorridente e professionale.
2024-11-23
The reception team were really friendly and helpful.
2024-11-21
Thank you for hospitality!
2024-11-21
Bella struttura e gestita molto bene. Ho anche chiesto la cortesia di avere un ferro da stiro ed avete provveduto. Grazie ancora e ci vedremo presto! Unica cosa è che il Wi-Fi era molto lento e non riuscivo a lavorare con il pc (ho dovuto collegarmi tramite il cellulare), ma questo è nulla rispetto a tutto il resto. Grazie
2024-11-21
Thank you for the great stay
2024-11-21
Igor fue un excelente host, nos ayudó a ubicarnos y nos dio recomendaciones sobre Firenze. ¡El personal en general fue excelente!
2024-11-20
Excellent. Keep up the good work.
2024-11-20
Complimenti per la cortesia e disponibilità del personale.
2024-11-20
Todo el personal muy atento
2024-11-19
Rapporto qualità prezzo insuperabile, personale perfetto soprattutto Igor e Daniela del bar
2024-11-19
Complimenti per la vostra attenzione alla continua crescita
2024-11-19
The staff were very accommodating and helpful. The note on arrival and the gift before we left were a lovely touch
2024-11-18
Grazie di tutto per la calorosa accoglienza e per il servizio ottimo ci rivedremo presto!
2024-11-18
Grazie
2024-11-18
Cordiali e veloci
2024-11-18
A
2024-11-18
Ringraziamo Lorenzo per la sua gentilezza e la struttura per averci offerto un upgrade della camera con vista sul duomo.
2024-11-18
Grazie per l accoglienza….il personale è veramente gentile e professionale
2024-11-18
Well organized
2024-11-17
Personale gentilissimo. Stanza perfetta. Colazione ottima. Location davanti alla stazione SM Novella: meglio di così?
2024-11-17
Complimenti al personale ( tutti inclusi )
2024-11-16
La estancia fue excelente, muy buena trato
2024-11-15
Grazie per averci dato un upgrading ed offerto un drink di benvenuto. La nuova stanza era moto gradevole
2024-11-15
Complimenti a Marco per l’accoglienza che ci ha riservato. Disponibile, gentile e discreto.
2024-11-15
Igor from reception was so fine and polite.
2024-11-15
Marco at the reception made our stay in the hotel excellent ! He even proposed and suggested us to book from your hotel chain Atlantic hotel in Milano which was also excellent as yours.
2024-11-15
All very kind at the reception during check in and check out.
2024-11-15
Igor è stato gentilissimo.
2024-11-15
thanks to marac he was so nice guy showed me everything and explain to me all things i beleive he is good staff who cares about customers
2024-11-15
Breakfast was impressive with so many choices, spacious seating areas and friendly staff. Nice experience :)
2024-11-14
From the breakfast to the smiling faces of the staff, we had a wonderful 3 nights. We were especially happy to have a card left in our room, treats and pasta as a gift. We were welcomed at breakfast and felt very comfortable. I will recommend this hotel to everyone from now on.
2024-11-14
Grazie per la disponibilità del personale, sono un cliente abituale e sono contento di aver ritrovato Marco, di cui apprezzo sempre la gentilezza e la professionalità
2024-11-14
Ho appezzato molto la disponibilità nel trovarmi una sistemazione avendo scoperto all'arrivo, che la mia prenotazione non era stata confermata (per un errore tecnico non dovuto all'hotel)
2024-11-14
Great service n breakfast
2024-11-14
Good friendly staff, esp. Lorenzo, also Marco.
2024-11-14
Réception : personnel accueillant et respectueux bravo
2024-11-15
ottimo lavoro
2024-11-13
Félicitations et remerciements surtout pour l'acceuil et l'attention portée aux clients.
2024-11-13
all compliments for Igor from Serbia
2024-11-13
Igor the best
2024-11-13
I would like to thank the Japanese reception when we checked in, she was amazing!! I was hoping to see her again but didn't she was soo lovely. As well as the staff members in the restaurant when we went to redeem our free drinks. Lovely staff!!
2024-11-12
Davvero un ottimo Hotel con un ottimo personale e una colazione davvero ricca e varia ma soprattutto buona! ho soggiornato lì per 3 giorni in questo hotel con il mio compagno e mi sono trovata davvero bene. Cordiali, gentili e sempre disponibili...se dovessi ritornare a Firenze prenderò in considerazione quest'albergo. Grazie per la vostra ospitalità e cortesia un 100 e lode! 😄
2024-11-12
Personale gentile e disponibile
2024-11-12
Especial agradecimiento a Marcella Cioppi por su atención y pronta respuesta, Muchas gracias!
2024-11-12
Complimenti a tutto il persona, gentile e disponibile. Ma soprattutto a Lorenzo, un ragazzo molto simpatico e attento che mi ha fatto sentire come a casa con la sua accoglienza.
2024-11-12
Très bon accueil, personnel très disponible et courtois, nous avons apprécié la consommation offerte au bar. Merci pour ce très bon séjour
2024-11-12
Merci à votre personnel d accueil
2024-11-12
personale cortese e attento
2024-11-12
Excellent breakfast
2024-11-11
Agradecemos a atenção e cordialidade de todo staff , em.especial Joianne e Aurora. Recebemos indicação de familiares e com certeza voltaremos, bem como indicaremos para amigos. Muito obrigada por tornarem nossa estadia em Florença tão especial.
2024-11-11
Thanks
2024-11-11
Thank you!
2024-11-11
😊
2024-11-11
A los chicos y chicas de recepción por su cordialidad
2024-11-10
Staff are so well trained and professional. Special thanks to Igor at the reception
2024-11-10
Special thanks to the staff at the reception and the restaurant. They are professional, friendly, accommodating and caring.
2024-11-10
Enjoyed my stay
2024-11-09
Gracias por el cambio de habitación.
2024-11-09
Very good service 👍🏽
2024-11-08
super service et que travail à l’accueil
2024-11-08
Complimenti e grazie
2024-11-08
Per quanto riguarda il personale non ho nulla da obiettare
2024-11-08
Would like to thank the reception for their warm welcome and kindness in their way of dealing .
2024-11-07
thanks the front desk staff warm greetings and help
2024-11-07
I had a lovely stay! The rooms were really nice and clean, staff were lovely and I would high recommend it to others. Thankyou!
2024-11-07
We had a lovely time staying with you in Florence. We definitely want to come back to Florence and we would certainly book the hotel again. Everyone was so friendly and helpful. We are going through a very difficult time with a seriously ill family member, so to come away and be able to relax was very appreciated. Thank you so much for your hospitality.
2024-11-07
Todo estuvo excelente muchas gracias y felicidades
2024-11-07
Loved the stay at hotel. The receptionists were super cordial.
2024-11-06
Gracias a todos y muy especialmente a Marco que en todo momento se preocupó por el bienestar de mi familia y solucionó el problema de las habitaciones, muchas gracias Marco!.
2024-11-06
Bravi tutti Giovani volenterosi e appassionati
2024-11-06
Thank you for the service. Everything was so perfect!
2024-11-05
Lady at front desk helped correct our door key problem, by calling maintenance, coming up to our room to make sure problem was corrected and gave us complimentary water while we waited. Sorry we can’t remember her name, but she was of Chinese(?) or southeast Asian descent.
2024-11-05
Have been staying at a series of hotels over the last 12 days and yours has been the best!
2024-11-05
We loved the hotel and they all were very kind and professional. The place was near everithing and the personal extremely cordial and nice. Thank you!
2024-11-05
Very clean and good value
2024-11-04
Thanks to all the staff we dealt with during the four days of our stay. You are extremely kind, courteous and welcoming, from the first moment we arrived to the day when we checked out. We thoroughly enjoyed our visit with you and will definitely be staying with you next time we are in Florence.
2024-11-04
Le ragazze delle pulizie molto educate e gentili oltre che professionali.
2024-11-04
Quando si inizia un soggiorno con dell'ottima accoglienza si rende il tutto più bello. Grazie a tutti
2024-11-04
Great service
2024-11-04
Housekeeping was great, our room was clean & tidy daily. Thank you & much appreciated.
2024-11-04
El agua, la bebidas y la pasta de cortesía son un detalle estupendo y todo el personal es muy amable y atento. Todo esto hace que la estancia sea muy cómoda. Muchas gracias.
2024-11-04
Thank you for the return gift …really appreciate it❤️
2024-11-04
La signorina della reception, al telefono quando ho prenotato, era gentilissima e premurosa, complimenti. Il servizio che mi ha sodisfatto moltissimo era il fatto, che siccome siamo venuti di mattina in treno, potevamo lasciare giá le valigie e girare per Firenze!
2024-11-05
Ottimo personale di servizio, ma infrastrutture interne vecchie e da sistemare.
2024-11-03
Woman on the desk was helpful and absolutely lovely.
2024-11-02
Your hotel is very well managed and your staff are well trained, very knowledgeable and extremely helpful. They helped us a great deal and all were very pleasant.
2024-11-02
Thank you for your professionalism and wonderful service!
2024-11-02
A special thank you to Ms Ilenia at the front desk. She was very helpful and professional. From sauro room 439 Thank you
2024-11-02
The evening bellboy for going above and betond
2024-11-02
Otherwise everything else was very nice :D
2024-11-01
Votre plus grande force est le petit-déjeuner et le personnel qui s'en occupe. Ils et elles sont fantastiques! Extrêmement aimable et avenant! Particulièrement Angelica, Kleber et Claudia à la cuisine. Le service est excellent et le plus bel aspect de notre séjour. Et Zach à l'accueil est merveilleux de gentillesse! Tous les matins, nous avions hâte de descendre pour le petit-déjeuner! Vraiment une équipe du tonnerre! Bravo à tous!
2024-11-01
We really enjoyed our stay, a lovely, modern hotel that was very reasonably priced. The staff were all helpful and even though our room was slightly delayed in being ready we did appreciate the welcome drink in the bar area.
2024-11-01
Thank you for having helpful, kind staff and comfortable clean accommodations. I also liked that the hotel was very conveniently located near the train station.
2024-10-31
This is definitely the best hotel we have ever stayed at for years! The staff is warm, welcoming, and very helpful...the room is amazing with extremely comfortable beds...and the location is perfect! Couldn't be happier!!!
2024-10-31
accoglienza professionale e gentile .
2024-10-31
Very professional front desk. Wonderful experience overall in all ways. I would stay at C-hotels again!
2024-10-31
Merci de m’avoir offert le séjour pour le petit chien, le petit tapis et la gamelle ainsi que la bouteille d’eau Merci
2024-10-31
Overall this hotel is good in all aspects
2024-10-30
such a very comfortable stay ….thank you . if i have to go back to Italy again, i will certainly stay with you again
2024-10-30
Many thanks for the quick help when I came back to collect our passports which we forgot in the room! ❤️
2024-10-29
Vielen Dank der Mitarbeiterin am Reception Aurora, sie hat absolut genialen Job gemacht
2024-10-28
Overall is satisfactory
2024-10-28
Goli was very helpful, professional & courteous.
2024-10-28
Thank you so much! Looking forward on my next visit
2024-10-28
I want to commend Goli for a job very well done. She was incredibly accommodating and helped us throughout our check-in and check-out process. She even escorted us to our room, making sure we knew how to use the keys. Goli also shared valuable information about exploring Florence, which was very helpful. She is a wonderful example of excellent service and hospitality. I would encourage everyone to emulate her dedication. Thank you so much for the warm welcome and the complimentary drink. We truly appreciate it
2024-10-28
good hotel enjoyed free drink on arrival
2024-10-28
Nicol and Angelica were excellent and went above in service and professionalism. Be very proud that they represented you in such a fine manner.
2024-10-28
Thanks u for the hospitality and will definitely step back in during my next visit to Florence. Muaath
2024-10-27
Thank you very much gratzie ☝️
2024-10-27
Compliment
2024-10-27
None
2024-10-27
Helpful and friendly staff, thank you!
2024-10-27
I had a great stay and was most impressed by the friendliness of all staff in all areas of the hotel - just wonderful!
2024-10-27
Un buon soggiorno in un ambiente pulito circondati da persone cortesi . Una menzione particolare per la colazione ed il servizio ristorazione di gran qualità
2024-10-26
Thank all of you
2024-10-26
Thank you for your hospitality
2024-10-26
Everyone that I dealt with at the hotel was friendly and efficient. It felt like a 'family' run hotel with a great team spirit.
2024-10-25
Beautiful reception staff - wonderful warmth and communication.
2024-10-25
Everything was excellent! At Firenze located in the front of the Train Station.
2024-10-25
Personnel très sérieux et compétent. Bravo
2024-10-25
Beautiful and quiet place
2024-10-25
Thank you so much. It was amazing experience here. Definitely I’ll stay this hotel again!
2024-10-25
Professionali.👍🏻
2024-10-24
The hotel exceeds our expectation. It is much better inside than the look from outside. Service is excellent and the farewell gift of pasta is such a unique touch. I highly recommend to stay here. We only stayed one night but would be happy fo stay longer as it's such a lovely city.
2024-10-24
thank you
2024-10-24
Everything was well done and the standard was top notch
2024-10-24
Muy buena atención en el hotel y en el sitio del desayuno.
2024-10-23
Thank you would recommend to everyone back I New Zealand
2024-10-23
Personal muy atento para explicar muu bien a detalle las dudas que tubimos excelente personal hacen que la estancia sea muy grata y confortable
2024-10-23
Personnel aux petits soins. Grand merci
2024-10-22
Thank you for the quick reaction to fix the doors of the closet
2024-10-22
To the entire staff complement a huge thank you. Personable and thoughtful. Brilliant.
2024-10-22
Great location and convenience
2024-10-21
Hotel con buen emplazamiento y excelente atención por parte del personal.
2024-10-21
We would like to extend our heartfelt thanks to Lorenzo for making us feel so welcome and special. His courteous, polite, and friendly demeanor truly stood out, and he went above and beyond to ensure we were comfortable. Thank you, Lorenzo, for everything – your kindness made all the difference!
2024-10-21
Nos pareció ganador el detalle que dejan en la habitación para los huéspedes
2024-10-21
Lorenzo was so polite and helpful. It made staying very enjoyable.
2024-10-20
Excellent hotel in fantastic location
2024-10-20
Thanks!!
2024-10-19
Bel acceuil, personnel souriant qui répond très bien à nos demandes. Merci
2024-10-19
Mejorar los indicadores para los ascensores porque son un poco liosos para acceder a la zona del breakfast y la recepción
2024-10-18
Thank you for your wonderful service.
2024-10-18
Your front desk staff were exceptional. In every way they helped us find an excellent restaurant get taxis and we’re kind to me when I thought my glasses were taken and looked into it. Thank you. You have a very honorable hotel and staff.
2024-10-18
Wonderful kind staff from reception to bar and housekeeping they all made a positive experience on our stay
2024-10-17
Thank you very much for your service.
2024-10-17
Good company offering good service to travelers
2024-10-17
All of your front desk staff was wonderful and extremely kind. We arrived on the day of the rail strike and it was madness & chaos in the lobby. Your staff was very patient with everyone!
2024-10-16
Thank you
2024-10-16
Special thanks to Marco and Loianne for their excellent hospitality.
2024-10-16
Well done
2024-10-15
Thank you Antonio.
2024-10-14
Ms. Danai Z was super great at checkin! She helped us with our rooms and ensured we were comfortable! Super Great Person! Thank you! :)
2024-10-14
Great place! Great experience!
2024-10-13
We had a nice visit!
2024-10-13
grazie a tutto il personale
2024-10-13
posizione comoda , staff cortese ed efficiente ,ottima colazione complimenti !
2024-10-14
ringrazio nuovamente i ragazzi della reception...soprattutto Evelina ed Ilenia...per avermi fatto ricevere il cellulare dimenticato in Hotel.
2024-10-12
Tout le personnel était chaleureux. Hôtel à recommander
2024-10-12
Agradezco al personal por su amabilidad y disposición. Muchas gracias. Ana Lia
2024-10-12
Thanks to all the staff specially the breakfast buffet people.
2024-10-12
Front desk staff was kind, courteous and helpful.
2024-10-11
Complemente per l'idea del regalo
2024-10-11
Efficienza degli addetti sia al check in che al check out
2024-10-11
Amazing stafff at the reception specially Marco at the reception
2024-10-11
Weiter so! Bankzahlung für Hotelaufenthalt sollte bis 2 Tage vor Checkin möglich sein.
2024-10-10
Lovely friendly staff fr9m reception,breakfast room and room maids
2024-10-10
Everyone was really kind and proactive
2024-10-10
Thank you for the services
2024-10-10
great service
2024-10-09
Thank you
2024-10-09
Thanks for the stay.
2024-10-09
Gostaríamos de agradecer pelo excelente atendimento do Marco e do Antonio que nos recebeu no hotel com muita simpatia e atenção.
2024-10-09
Beautiful room and hotel. Thank you
2024-10-09
Everyone was very helpful and polite
2024-10-08
Compliments to from office staff for help, assistance and advice
2024-10-08
Lorenzo and all the team at the front desk were very kind and welcoming.
2024-10-08
Great location, overall service was good.
2024-10-08
Thanks for the whole team
2024-10-08
Great contact and information prior to arrival.
2024-10-08
excelente.
2024-10-07
Complimenti.
2024-10-07
What an amazing stay we had at C-Hotels Ambasciatori!!! From the moment Igor & Marco welcomed us with such amazing customer service at check in, to the fabulous hospitality of Claudia, Angelica, Zack & Cleber during our delicious daily breakfast, to the beautiful views from our room, to the ideal hotel location, my husband and I have been totally WOW'D during our stay. We looked so forward to the wonderful evening conversations & laughter we shared with Igor & Marco as well as the mornings spent with Claudia & Angelica who always remembered our favorite seats and how we liked our cappuccinos prepared! What a blessing this team was to us during our stay! Thank you so much for the attention to every detail and for a team that goes above and beyond to deliver the highest level of customer service. You all have made our 1st visit to Florence a truly memorable one! We can't wait to come back!!!
2024-10-07
The staff in the hotel was super, we asked for help with restaurants and bookingsl perfectly executed.
2024-10-06
Personale sorridente pronto a soddisfare ogni esigenza
2024-10-06
Very proactive if any issues, resolved very fast. All staff was very helpful polite
2024-10-06
Grazie
2024-10-05
Thanks.
2024-10-05
The best employee is Daniela from the bar
2024-10-05
Ringrazio il personale per la cortesia e l'attenzione riservataci. alla prossima
2024-10-05
personal muy educado. Nos recibió una mujer brasileña, que nos explicó todo sobre el hotel y la ciudad. El equipo del desayuno también se merece un 10
2024-10-05
The front desk staff were very helpful. They gave amazing directions and took the time to make sure you understood. They spoke amazing English which helped with the questions we had.
2024-10-05
Un ringraziamento va fatto al signor Marco e al signor Lorenzo per la loro disponibilità e professionalità. Un altro ringraziamento va fatto al personale del servizio colazioni in particolare alla signora Angelica per la sua disponibilità, gentilezza e cortesia. Infine ringrazio la direzione e tutto il personale dell’hotel per aver reso il nostro soggiorno eccellente
2024-10-04
Igor checked us in. He was friendly and courteous and could not have been more helpful. A credit to the organisation.
2024-10-04
A special thanks to all staff for making me and my mother feel at home. Antonio received us with a full smile and he was so helpfull 🤗
2024-10-04
Everyone was very accommodating to my group that was created through Michelangelo Tours.
2024-10-03
A great stay
2024-10-02
Agradecemos a todo el personal del hotel por su atención esmerada para con nosotros. Fue una gran experiencia y un excelente servicio, gracias nuevamente.
2024-10-02
Thank you for exceptional service.
2024-10-02
Muchas gracias por todo Muy amables todos
2024-10-02
Agradecemos a todo el personal del hotel por su amable atención, en especial a Angélica y a Daniela quienes nos brindaron un especial servicio.
2024-10-01
I believe their names were Evelina and Giovanni, such incredible service! Everyone who helped us at the check-in and check-out desks went above and beyond, ensuring we were happy and helped every step of the way!
2024-10-01
Desk staff and breakfast staff particularly courteous.
2024-10-01
Quería agradecer a Ileana que estuvo pendiente todo el tiempo para que nos sintamos conformes.Estuvo en todos los detalles acompañándonos Gracias
2024-09-30
La estancia fue muy agradable y confortable, el equipo muy simpático
2024-09-30
The male in the dining area was fantastic. Very professional however I do not know his name
2024-09-29
Had a wonderful stay
2024-09-29
The staff were very welcoming. Room was clean. The room was small (my only minor negative) but functional for a short stay. In all, I was very pleased with the stay.
2024-09-29
Reception staff were excellent and so was the room cleaning service also
2024-09-29
Thx
2024-09-28
d
2024-09-28
Great breakfast and personnel! But you have to fax your hotels sewers!
2024-09-28
You are amazing thank you
2024-09-28
Clean , comfortable and excellent location, just what we needed in our short stay in Florence
2024-09-27
Thanks for making it such a memorable experience.
2024-09-27
Your staff are excellent (rooms, bar, restaurant and front desks). Grazie
2024-09-27
Thank you very much for your management I would like to say much appreciation to Igor, who helped us with accomodation.
2024-09-27
Staff very polite and helpful. Thank you
2024-09-27
Igor and Alessandro were amazing! Very professionals,helpful and nice to us!!!
2024-09-27
The receptionists are helpful and kind to answer all the questions, which make me feel extremely welcomed to the hotel.
2024-09-26
When I had an issue with the hair dryer it was immediately addressed and a backup hair dryer delivered to my room within minutes. Very grateful for excellent service.
2024-09-26
Ci è piaciuta la gentilezza e l'attenzione dello staff, perché già da subito ci ha coccolato e ci ha fatto sentire a casa. Il primo hotel 4 stelle di più e non di meno. Potessimo dare un punteggio più alto del massimo lo darei a loro
2024-09-26
Ms Nicole’s cheerful smile & warm reception at the counter !!
2024-09-26
Front staff was very friendly. The greeter at breakfast was delightful. While I can’t remember her name, There was a young woman at the bar that was most friendly and helpful.
2024-09-25
Thanks Aurora for checking us in efficiently after a bit of a wait and for remembering us on checking out.
2024-09-25
Aurora and Goli at front desk were very efficient, warm, friendly and helpful at check-in and check out. Grazie!
2024-09-25
Liked the nice touches like the free bar drinks and pasta gift. Staff all very friendly and helpful
2024-09-25
Thank you Igor for helping with the safe issue.
2024-09-25
We had one small problem and they took care of it right away. We loved our room our view and the convenience at the railway station. Staff was always helpful and understood English well. I will recommend to anyone planing to visit Florence a lovely and fun city
2024-09-24
Muchas gracias por la hopitalidad
2024-09-24
Huge thanks to Igor who helped not only with checkin but also explained on the map the city and suggested good places to go
2024-09-24
Many thanks for a very enjoyable stay . We would definitely recommend this hotel .
2024-09-24
Your staff was very nice and went out of their way to help us with any questions and/or provide assistance.
2024-09-23
Excellent staff and nice room
2024-09-23
Thanks for your flexibility in allowing me to keep my luggage in the building while waiting for my train departure time
2024-09-22
Nice centric Location with available of necessary things , good coperative staff and has delicious Breakfast
2024-09-22
Complimenti per aver risolto tempestivamente il problema elettrico che si è creato nella mia camera
2024-09-22
Good service
2024-09-21
The front desk staff was very friendly and helpful
2024-09-21
Thank you so much for everything! The bartender was very nice and professional. One little thing that I wanted to suggest is about the carpet in the room. It would be nice and clean not to have rugs in the rooms. Thank you so much.
2024-09-21
Ótimo atendimento e cordialidade.
2024-09-21
Not much
2024-09-21
Well run hotel and friendly professional staff
2024-09-20
Japanese staff helped to meke our stay comfortable and enjoyable as much as possible. We appreciate her a lot.
2024-09-20
Thanks Sami on reception for being helpful.
2024-09-19
Grazie per il supporto prestato a me e al mio business partner arrivato a tarda sera dalla Cina
2024-09-19
Thank you for making our stay memorable Tadeusz(Ted)J.
2024-09-19
Very helpful front desk staff. Bartenders were efficient and of excellent humor
2024-09-19
Front desk was extremely helpful.
2024-09-19
Thank you.
2024-09-19
Thanks for the reception staff they were very helpful.
2024-09-19
As above. Hotel in great location. Walkable to all sites. Food market was a definite highlight and I will return for that alone. Reception staff recommended a great steak restaurant for a true Florentino experience. Would highly recommend this hotel
2024-09-18
EVERYONE WAS VERY NICE
2024-09-18
Big thank you to the front desk people (Giovanni, Lorenzo & Evelina). All three were very professional and helpful in providing information and making our check in and check out very easy. All three employees were very friendly and understanding.
2024-09-16
Unici
2024-09-16
Good
2024-09-16
Goli was so helpful and friendly on checkout and assisting with my luggage. I really appreciated her excellent hospitality skills.
2024-09-16
The bar is absolutely beautiful and the bartender was a consummate professional. Lots of ice is an American's best friend in Italy. Thank you.
2024-09-16
Great breakfast room, very organised and helpful staff. Reception staff happy and helpful. Room cleaning great work. 👍
2024-09-16
Always very helpful, especially when I kept leaving my room key in the room.
2024-09-16
Seen complaint section.
2024-09-16
Thanks to your check-in staff--- truly excellent. She was so helpful & really took great care of us.
2024-09-14
The breakfast team were very good
2024-09-14
ich will gern bedanken eure Mitarbeiter HERR IGOR Reception:9 war sehr willkommen und sehr nett
2024-09-15
Excelente personal de recepcion A todos muchas gracias
2024-09-14
We appreciated the fast check out process and the house keeping.
2024-09-14
Quiero felicitar a todo el personal de recepción por su amabilidad y cortesía. Asimismo quiero agradecer al personal que atiende los desayunos por los mismos motivos y muy especialmente a Aurora
2024-09-14
Gepflegtes Hotel
2024-09-13
Everyone we interacted with was very kind
2024-09-13
Le agradecemos a Lorenzo su amabilidad, profesionalismo y colaboración para hacer de nuestra estadía muy confortable. Estuvimos muy bien atendidos y esperamos regresar pronto.
2024-09-13
Great service by providing professional staff.
2024-09-13
Compliments to the greeting at breakfast and the lady that looked after us
2024-09-13
The staff was very nice and helpful! 10/10
2024-09-13
Thank you for a lovely stay
2024-09-13
The staff at the restaurant, reception and housekeeping are very helpful and friendly and efficient.
2024-09-13
Excellent bar staff
2024-09-13
Agradecida pelo cuidado de ligar diariamente a perguntar se tudo corria bem. Muito simpático por parte Parabéns do hotel! *
2024-09-13
Your staff "Lo Renzo" was very kind.
2024-09-13
THANK YOU for the service!
2024-09-12
Staff was great.
2024-09-12
Excellents marks to whole staff at Reception desk, specially Igor who was extremly kind and helpfull.
2024-09-12
Ok
2024-09-12
Nicol was a great receptionist. Zack greeted us every morning at the breakfast very kindly. Igor was very kind to ask if we had any problems.
2024-09-12
"La posizione dell'hotel e il rapporto qualità/prezzo sono eccellenti."
2024-09-12
Thank you!
2024-09-11
Thank you. Nice stay.
2024-09-10
The check in and check out were super smooth.
2024-09-10
Thanks for a lovely stay
2024-09-10
Everything was perfect
2024-09-09
Reception girl was very helpful and efficient
2024-09-09
Muchas gracias por la atención y buen servicio
2024-09-09
The staff were very professional & helpful
2024-09-09
Fantastic service!
2024-09-09
The reception staff, particularly an girl named Goli, demonstrated exceptional courtesy and helpfulness. Goli's assistance extended beyond our checkout, showcasing a commendable level of dedication to customer service. I highly recommend this hotel due to its strategic location and the professionalism exhibited by its staff.
2024-09-09
Congratulations on a superb team!
2024-09-07
The restaurant attendant who greeted my wife and I for breakfast on both mornings was extremely friendly and courteous Kudos to him. Well done!
2024-09-07
Gracias por todo.
2024-09-07
Great service and help
2024-09-07
Merci à vos équipes, personnel disponible et l’écoute
2024-09-07
Special thank you to Giovanni (Hotel Front Desk) that helped us immensely with restaurant recommendations, shopping venues, attractions and general information (directions, suggestions, etc.) for beautiful Florence. Also, another thank you to Angelica for making our breakfast meals so special served us coffee (and biscotti) with a smile and wonderful personality.
2024-09-07
Thank you for the complimentary drinks at out arrival and the small thank you gift when we left.
2024-09-07
Personnel were strictly attentive and we receive some gifts in the end. Thanks a lot for that. Those presents make us smile. And we will never forget these gestures.
2024-09-06
They made our stay in Florence even better!
2024-09-06
Thank you for making my stay so pleasant
2024-09-06
Amazing service and extremelly friendly staff
2024-09-06
Grs por hacernos sentir especiales
2024-09-06
Service was good. We enjoyed comfortable stay.
2024-09-05
I would like to make a very big compliment to the breakfast staff. The welcome every morning was exceptional. The staff at breakfast were the best and I will miss them all.
2024-09-05
The staff at the front desk and the host at breakfast were absolutely amazing. I didn't speak to any of the other staff
2024-09-05
The front desk staffs were all excellent in providing information and services. A very special mention to Igor,who checked us in. He was tremendously helpful and always serving us with a smile. He even recommended good spots to visit. His hospitality definitely made our stay in Firenze very memorable.
2024-09-04
Felecitaciones
2024-09-03
Thank you
2024-09-03
Todo el personal excelente y en especial ANGELICA en los desayunos un amor. Mi mascota encantada también. Saludos desde España gracias por todo.
2024-09-03
Staff was very friendly and professional
2024-09-02
Angélica, Cleber e Daniela foram maravilhosos! Muito gentis e atenciosos!
2024-09-02
A equipe de colaboradores excelente!! Parabéns
2024-09-02
Staff is wonderful. Location is great.
2024-09-01
Gioli was absolutely lovely and helpful. She is professional, friendly and warm which made my stay memorable. Absolute star!!!!!
2024-09-01
Thank you
2024-09-01
Es war alles perfekt. DANKE!
2024-08-31
Grazie mille. Sono SeHo di Corea. Ho fatto un'bello tempo.
2024-08-31
Thank you for the personalized note :) it really made my day
2024-08-31
Patenteando pela atenção dada ao cliente . Foram impecáveis e atenciosos neste ponto .
2024-08-31
We had a problem with our shower not draining at 00:00 and the employee with very short hair and a beard stayed past when he ended his shift to fix our shower. thank you very much to that guy
2024-08-31
Muy agradecida con el servicio y las atenciones.
2024-08-31
Personal muy profesional y amable
2024-08-30
Complimenti per l’attenzione al cliente
2024-08-30
very good cleaning staff.
2024-08-30
Complimenti x tutto. Ritornerò. Daniela Corso
2024-08-30
Thank you for the effort to make our stay special. Thank you for the prosecco and flowers for our anniversary
2024-08-30
Grazie milla!! Ok niosro soggiorno da Firenze a statto estraordinario!! Arrivederci!!!
2024-08-29
Super clean room, nice and helpful staff. Sweet message and snacks in the room really made my stay so enjoyable
2024-08-29
Thank you for the free drink and the gift (pasta)! I’ll bring it home 😃
2024-08-28
Mi sono trovato bene con voi, complimenti a tutti per il servizio che mi avete offerto.
2024-08-28
La estancia fue excelente
2024-08-27
The staff was great and put all their effort to make us feel welcome. Special regards to your staff in the bar, Daniela in particular was super welcoming!
2024-08-27
Thanks for your services.
2024-08-27
The reception staff and the bar lady on arrival was excellent.
2024-08-27
Me encantaron los detalles de la pasta y los chocolates. Los pequeños detalles hacen la diferencia. Buen trabajo
2024-08-26
Excellent
2024-08-26
Thanks for your service. Special thanks to Angelica best Cappuccino from👌🏾 warm and welcoming. The manager for the breakfast team was also always warm and professional. Clean accommodation and comfortable. Reception staff helpful. Will always recommend to others and stay there again.
2024-08-26
Muchas gracias por lo confortable y agradable que han hecho nuestra estancia.
2024-08-26
Mi congratulo con il personale della reception: professionale, cortese ed assai veloce.
2024-08-26
mes remerciements a toute l'equipe de l'hotel de la réception au service petit déjeuner ,un accueil chaleureux et affiche toujours le sourire ,Grand merci
2024-08-26
Thank the staff at the dining hall especially the ladies who do the service
2024-08-26
Bonjour, merci pour la qualité de l'accueil. Une mention spéciale pour la dame qui fait le service au bar qui est bienveillante, à l'écoute et dégage une joie de vivre et une douceur contagieuse
2024-08-25
To all the staff they doing a great job
2024-08-25
Wonderful job
2024-08-25
You are doing a good job. Especially the nice Gifts are very much appreciated for a nice stay
2024-08-25
Thanks for everything
2024-08-25
Thanks for making us feel welcome…at reception, Lorenze and Goli were extremely helpful!
2024-08-24
Thank you for our couple nights next time we hope to stay a little longer
2024-08-24
Personal de recepción muy amable
2024-08-24
Thank you for welcome and support during our stay in the hotel. It was a surprised good experience
2024-08-24
I really appreciate your services especially a lady at the reception who checked us in and took enough time to explain all we asked about things to do in Florence
2024-08-24
Thank you to the staff for making our stay so comfortable and in particular to Loianne.
2024-08-23
Molte grazie per tutto. Siamo stati nel vostro hotel per la terza volta e ci torneremo ogni volta che visiteremo Firenze. Torneremo presto!
2024-08-23
Excelente localização, atendimento muito cortes, boas instalações do quarto, bom café da manhã, Parabéns para a Direção e todos os funcionários.
2024-08-23
Perfect！
2024-08-22
Really lovely staff especially Danielle who works in the bar one of the friendliest nicest people we met and the first person we met in Florence so it gave our stay a great impression
2024-08-22
Eccellentissimi
2024-08-22
Good
2024-08-22
Igor is the best!!
2024-08-22
Excelente el trato que tuvo con nosotros Igor
2024-08-22
Good location, modern and stylish interior design, staff are very friendly, the price correct.
2024-08-22
el personal en general educadisimo,atento buen personal
2024-08-22
Courtesy and professionalism of the staff are the best!!!! Thanks
2024-08-22
Muchas gracias por hacer de esta estancia una de las mejores que nunca hemos recibido
2024-08-21
Nice hotel
2024-08-21
Thanks to staff for a professional service
2024-08-21
Estancia agradable y tranquila
2024-08-21
Thank you for solving all problems with speed and efficiency. We had a pleasant stay!
2024-08-21
Es war ein sehr guter Aufenthalt in Florenz, alles war perfekt, gute Lage und sehr nettes Personal, immer wieder gerne!
2024-08-21
We enjoyed our stay. Great room, efficient front desk service, excellent soundproofing, super staff
2024-08-21
Perpect for everything
2024-08-21
We would like to thank Yukiko at reception for her arrangements and suggestions. It was a really nice stay.
2024-08-21
Un particolare grazie a Lorenzo per la disponibilità
2024-08-21
Thanks for upgrade the room which is very big.
2024-08-21
Great service.
2024-08-21
Outstanding service! We felt so taken care of when we visited
2024-08-21
Excellent Hotel.
2024-08-20
Je tiens à remercier toute l'équipe pour la disponibilité et la gentillesse
2024-08-20
Personnel was great, of great help
2024-08-20
Thanks
2024-08-20
Thank you to the reception staff
2024-08-20
Amazing staff very friendly and helpful.
2024-08-20
Hotel room was upgraded with a nice view, clean spacious room and polite welcoming professional staff.
2024-08-20
We had requested for early check in and duly received it and this also helped us to explore Florence properly. We also received a room upgrade with a view of the duomo which was fantastic !! Room was clean and staff were very polite smiling and warm and professional. We also received a welcome note and drinks. Overall very pleasant stay and highly recommended!!
2024-08-19
good hoapitality and especially from the bar woth compmienrary welcome drink rhw staff mAde our day.
2024-08-20
Very good !
2024-08-19
Very helpful and friendly staff. Close to train station and city centre, so extremely convenient location. The breakfast was very very good. Overall we were impressed with the quality of the hotel and the excellent breakfast!
2024-08-19
All staff in the hotel were very helpful and friendly. We could not fault the service we received
2024-08-19
Thanks you for the nice breakfast and staff Angela is very courteous and kind.
2024-08-19
C'était la deuxième fois que nous séjournions dans cet hôtel. Tout est toujours aussi parfait. Et nous reviendrons à nouveau !
2024-08-19
I wrote in the wrong section,but you can see above that I was satisfied with our stay
2024-08-19
.
2024-08-19
everyone friendly, breakfast was amazing great selection of different foods. room was huge with a great bath and balcony
2024-08-19
Kompliment an Lorenzo, er war sehr nett und zuvorkommend!
2024-08-19
The service provided by your employees was excellent from the moment we arrived to the minute we left. I can highly recommend staying at your hotel in Florence.
2024-08-19
Muy buen servicio gracias por todo 🇨🇴💕🇮🇹
2024-08-19
Complimenti! Tutto perfetto! Excelente estrutura, organização, café da manhã muito bom! Todos os funcionários nos recebem muito bem, em especial a recepcionista Loyanne Quitella que foi maravilhosa, muito competente, gentil, cordial. Voltaremos com certeza!
2024-08-18
Ao Cleber da Copa e a Moça que fazia um capuccino muito especial para mim, e de modo geral a todos muito gentis, e acolhedores.
2024-08-18
Super Contents de vous.
2024-08-17
Igor at the front reception was absolutely amazing. He helped us with air-conditioning in the room. He was absolutely amazing took all our luggage to the train station in the morning. Always attentive and happy to assist . He was able to resolve conflick, good communicator and has integrity and a he is a valuable asset to Hotel Ambasciotori. We were very impressed.
2024-08-17
Thank you to the lovely cleaner, always greeted us happy with a lovely smile. We stayed in room A26. Nice bar staff helpful with ice as it was so hot It was clean lovely All staff were friendly and helpful at times
2024-08-17
Felicito al equipo de trabajo. El personal muy amable y atento.. El cuarto impecable. Mil gracias.
2024-08-17
Thank you Special thanks to Nicole at reception
2024-08-17
Thanks
2024-08-17
Solucionaron con rapidez nuestra queja sobre el mando de aire acondicionado.
2024-08-17
Zac and Angelica provided superb service during breakfast, and gave friendly recommendations which made our visit better. A floor bar lounge lady staff was also very helpful and provided good service.
2024-08-17
A todo el personal en general ,la atención fu muy amable. Especialmente a Angélica del servicio de desayuno , nos atendió muy amable y nos sentimos muy cuidados por ella, excelente su atención,muchas gracias y muchos éxitos 😊
2024-08-17
El personal muy amable y competente
2024-08-16
All the staff was helpful and very courteous. Small details such as welcome chocolate and water and a gift on the last day made me feel important and valued.
2024-08-16
Grazie a tutto il personale della reception, al personale del caffè e delle pulizie, servizio eccellente
2024-08-16
The front desk guy was great he gave us suggestions about what to eat on the Ferragosto celebration and more thing to do, how to get to the port etc. Was very friendly and professional.
2024-08-16
the receptionist Igor was sensational
2024-08-15
Igor, a great help at check in
2024-08-15
I would like to thank the concierge for the very pleasant check in experience and for checking up on us during our stay. The welcome chocs and send-off pasta gift was also a nice touch, much appreciated!
2024-08-15
Agradecer a Nicole en recepción y a Daniela en el bar por el trato siempre amable y nos dio muy buenas más recomendaciones.
2024-08-15
Parabéns ao staff, todos muito atenciosos
2024-08-15
the staff at the desk was always ready to help
2024-08-14
Thank you , I had a good time in your hotel.
2024-08-14
Detalle importante y de agradecerl agua y cafe de coryrsis y la pasta de regalo
2024-08-14
Personnel très à l écoute et sympathique. Bravo pour l accueil idem au petit déjeuner. Merci d avoir permis de passer un bon sejour
2024-08-14
Thank you Lorenzo, you are a nice guy.
2024-08-14
Great service from your staff. Especially with Igor, he was very helpful and knowledgeable throughout our stay 👌😌
2024-08-14
The service with the team at the reception was amazing. Specially thanks to Lorenzo that was very helpful sharing tips of Florence during our stay. We had a little dog with us and all the staff was really friendly.
2024-08-14
Vi ringrazio sinceramente e complimenti per tutto!
2024-08-13
Merci séjour très agréable!
2024-08-13
Me he sentido muy a gusto en el hotel. La atención y servicio han permitido que mi estancia fuese realmente gratificante.
2024-08-13
Thank for the excellent service
2024-08-13
Excelente volvete
2024-08-13
Quiero agradecer a recepción por la ayuda y consejos otorgados durante nuestra estancia, fueron muy amables.
2024-08-12
Evelina is just great in the reception!
2024-08-12
Grazie per il buon soggiorno che mi avete concesso, il personale è stato sempre molto gentile e mi hanno permesso di avere me e le mie valigie nella vostra struttura fino al momento della mia partenza, grazie mille come messicano. grazie infinitamente
2024-08-12
This was my first time staying at this hotel, and I was very satisfied with both the excellent location and the cleanliness of the room. Most of all, I was impressed by the warmth of the staff, which is something I truly appreciated. It’s a hotel I would love to recommend to everyone. Thank you so much for everything.
2024-08-12
快適な部屋とあたたかいサービスのおかげでよい旅になりました。ありがとう！
2024-08-12
El servicio de recepción ha sido muy atento, resolviendo nuestras dudas y ayudándonos durante nuestra estancia.
2024-08-12
I'd like to emphasize all the support and kindness of Lorenzo! He was great: Since the welcome,up to the check-out, providing real customer service, it was our honeymoon and all his customer service made our days in Florence the best of all our Italy Trip. We spent time in so many hotels since South Capri and Positano up-to Milan, and the best customer service was provided by Lorenzo from your C-Hotels Ambasciatori Grazzie mille! You all guys made our honeymoon so special. BR Rafael Gomes
2024-08-12
Merci beaucoup!
2024-08-12
Thanks again again for all your help
2024-08-11
Thanks for a wonderful stsy
2024-08-11
Agradecimientos en especial al personal, un trato y amabilidad estupendo. Los de recepción, desayuno, limpieza...
2024-08-11
Grazie!
2024-08-11
Soggiorno davvero bello, vi ringrazio per la gentilezza e disponibilità dimostrate!!
2024-08-11
Ottimo hotel,posizione vicinissimo alla Stazione dei treni,molto pulito,tenuto molto bene . Staff eccezionale,disponibilissimo,complimenti!!!!
2024-08-10
Thank you for the hospitality. The staff always smiles to us when we were there. Keep it up
2024-08-10
Thank you. Good management team that has organized the hotel up to a very professional level. The hand -written welcome message, in the room is a very nice idea!
2024-08-10
Very professional and good service
2024-08-10
Thanks
2024-08-10
Great stay, great service. Loved the personalisation. Will be wonderful to come back.
2024-08-10
Handwritten welcome note and leaving gift really nice touches
2024-08-09
Bien mais la prise en charge des bagages laisse à désirer accès et manutention
2024-08-09
Thanks for helping me receive my passports as i had forgotten in the room locker Excellent response
2024-08-09
The front desk staff, IGOR, was very kind and awesome. I would like to stay at this hotel when I visit Florence again in the future.
2024-08-07
Aurora & Igor thank you
2024-08-07
L'hôtel est très propre. Nous félicitons tout le personnel pour leur professionnalisme.
2024-08-07
Thank you for your great service and help! Also with booking a taxi and luggage storage. I had a lovely stay!
2024-08-07
Thanks for upgrade my room this why I extend 1 day more
2024-08-07
Thnx Igor and Aurora
2024-08-07
It was great
2024-08-06
Thanks for your warm hospitality . We will surely recommend this place again
2024-08-06
Muchas gracias
2024-08-06
Gracias!
2024-08-05
Thanks for the accommodation it was very nice 🩷
2024-08-05
Very good 👍!
2024-08-05
Excelente atención y amabilidad continúen así
2024-08-05
Thank you for all
2024-08-05
Um
2024-08-05
Thanks
2024-08-05
Sono rimasto colpito dal fatto che la colazione dei bambini fosse gratuita.
2024-08-04
Our first time in Florence and it was amazing. Helped by your extremely cheerful helpful and attentive staff!
2024-08-04
Perfekt
2024-08-04
everything allright
2024-08-04
Todo espectacular. Me encantó!!!
2024-08-04
Todo perfecto, tanto las instalaciones como la atención
2024-08-04
Thank you and keep upmthe good work and being very hospitable yonyour guests like us.
2024-08-03
The staff at the sweet bar were amazing. We wish we could have tipped with our card as we don't like carrying cash.
2024-08-03
Lorenzo was very gracious and friendly
2024-08-02
Felicitaciones
2024-08-02
Beautiful hotel
2024-08-02
Excelente atencion del personal de recepcion, buffet, bar y limpieza.
2024-08-01
Thank you!
2024-08-01
thank you for getting us in an hour early!!
2024-08-01
Gracias por su amabilidad y su trato.
2024-07-31
Lorenzo at check-in was excellent, so friendly and welcoming. The bar staff every night were fabulous, so friendly and delicious cocktails. The host at breakfast was so smiley and very nice.
2024-07-31
los quiero mucho
2024-07-31
Thank you so much for wonderful stay.
2024-07-30
Excelente hotel.Comodidad y esmerada atención del personal
2024-07-30
Vuole trasmettere ringraziamenti o complimenti alla direzione?
2024-07-30
Thank you
2024-07-30
Grazie a tutti. Un giorno tornerei.
2024-07-30
Thank you to Lorenzo who checked me in. Information from Expedia said I had a room with a view however this was not on your system. Lorenzo explained it often happened with Expedia and took the time to show me to my room even though not the one I had booked. However as he was so good to talk I accepted what I was given despite not being the room grade I booked. Next time I will book directly with your website!!!
2024-07-29
Thank you for everything
2024-07-29
Toute l'équipe était fort sympathique et l'uniforme très sympa et moderne
2024-07-29
Reception staff very courteous and breakfast staff as well
2024-07-29
Sehr freundlich und engagiert
2024-07-29
Personale cordiale, gentile e attento. Pulizia e comfort ad altro livello.
2024-07-29
Thank you
2024-07-28
Daniella in the bar area was the sweetest, kindest!!! Truly can tell she enjoys her job
2024-07-28
Gracias a Giovanni y Loiane y Daniela del Bar por su atención y profesionalismo
2024-07-28
Excellent location, very courteous staff.
2024-07-28
Danai was great
2024-07-28
Igor who welcomed us was fantastic :)
2024-07-27
Good hotel, centrally located. Very pleasant and helpful staff. Will stay again😊 Thank you
2024-07-27
Staff was really good n helping
2024-07-27
Thanks for the nice comfortable room.
2024-07-27
Thanks
2024-07-27
Great stay keep up the good work
2024-07-28
Our fabulous receptionist greeted us and gave us so much information on your beautiful city
2024-07-27
I am so happy I chose this hotel, the entire staff was amazing, very kind and made me feel so special. Thank you to the entire reception staff who were super attentive and always had a smile, thank you to the bar lady for being so kind to us and a special thank you to the breakfast receptionist, he goes out of his way to make us feel special. My thanks to the manager who left us a welcome note with a chocolate on our bed. I had an amazing time at this hotel, thank you!!!
2024-07-27
all service correct
2024-07-26
Very courteous and have early check-in also
2024-07-26
Soggiorno perfetto ,grande cortesia e professionalità da parte di tutto lo staff
2024-07-26
Soggiorno perfetto staff eccellente
2024-07-25
Herzlichen Dank für die freundliche Betreuung!
2024-07-25
Gracias por todo
2024-07-25
Thanks for the front desk to switch rooms for us per our request.
2024-07-25
Lorenzo in reception was just fantastic.
2024-07-25
Gracias por una feliz estancia y vuestra bienvenida
2024-07-25
Dear Igor, I'm so grateful for your warm hospitality and the attention to details made my stay unforgettable. Thank you,
2024-07-24
Accoglienza estremamente professionale e attenta alle esigenze e alle richieste. Gentilissimo tutto il personale, anche nel servizio colazione.
2024-07-24
Thanks
2024-07-23
Mi agradecimiento en la recepción a Belinda y en el desayuno no me quedé con su nombre porque soy muy mala para recordar nombres ,pero es una chica rubia ,bajita con ojos grandes azules,que recibía y ponía las mesas…conservelan porque ha sido súper amable y atenta con nosotras,gracias a las 2 por hacernos sentir en casa
2024-07-23
gastvrijheid was top
2024-07-23
Gracias por la atención tan excelente en recepción!
2024-07-22
Special thanks to Nicol. She has been very helpful, courteous and kind. Provided valuable information and has been of real help.
2024-07-22
Thank you! My mom and I had a wonderful time. All of the staff were so friendly and helpful. The location was great as well.
2024-07-22
Thank you for a relaxing stay
2024-07-22
Queríamos agradecer los detalles y la habitación hermosa con balcones con vista a la ciudad y las áreas verdes de Florencia.
2024-07-22
Agradezco al recepcionista que nos recibió, no sé su nombre pero nos llevó hasta la habitación y tenía una vista preciosa. También quiero agradecer a la Señora de limpieza porque nos deseaba un gran día y la limpieza era excelente. Como olvidar al señor que nos daba la bienvenida en los desayunos! Son ustedes realmente cálidos y amables! Gracias de corazón!
2024-07-22
Maurizio at the front desk is very nice and helpful. He made quite some recommendations for our trip at Florence.
2024-07-21
Otelinizde 6 gün tek başıma konakladım. Konfor, güvenlik, temizlik tam istediğim gibiydi çok rahat ettim. Çalışanlar çok güler yüzlü ve kibardı. Özellikle Zack ve Marcellus’a çok teşekkür ederim, çok yardımcı oldular. Kesinlikle Floransa’ya bir daha geleceğim ve otelinizde kalacağım.
2024-07-21
grazie siette bravii
2024-07-21
Warm messages when we arrived and left. I feel that was very sweet.
2024-07-21
Keep up the great work
2024-07-21
Best area the hotel accessible to everywhere
2024-07-21
I would like to thank Lorenzo for his exceptional service
2024-07-20
Pls read above
2024-07-19
My husband left his wallet on the day we left. Thank you for your honesty, it is much appreciated.
2024-07-19
Obrigado pela vossa simpatia
2024-07-19
Ottimo il servizio alla reception con noi e il nostro cane. Ottima posizione. Questa è la quarta volta che soggiorniamo in hotel. Torniamo indietro!
2024-07-19
We really enjoyed our stay.
2024-07-17
Thank you for the beautiful stay
2024-07-17
Thanks for the hotel staff they were so respectful and received your good by gift , really appreciate it. Bets hotel i have ever visited
2024-07-17
Merci
2024-07-17
We booked last minute due to a flight cancellation and were so happy with how comfortable the room was and how easy it was to check in at such a late hour. My husband even had a bath! 😊
2024-07-16
Fantastic hotel and service👌🏼
2024-07-16
You were amazing! Everything was perfect
2024-07-16
Thnx for everythings
2024-07-16
Thanks for all
2024-07-15
Thank you for the warm hospitality and gluten free options.
2024-07-15
Definitely a very good experience, the welcome and Loianne´s support was exceptional during our stay, thank you very much! Definitivamente una muy buena experiencia, el recibimiento y apoyo de Loianne fue excepcional en nuestra estancia, mil gracias
2024-07-15
Personnel très sympathique et compétent
2024-07-14
Thank you
2024-07-14
Our stay was beyond what we expected. I am grateful for the wonderful room and hospitality
2024-07-13
Excellent
2024-07-13
Great hotel, great service great stuff
2024-07-13
To igor at the reception, extremely warm and made us comfortable
2024-07-13
A lot of gratitude for the staff
2024-07-13
イタリア語はまったくできず、英語もたどどしい私たちを丁寧に接客いただき、ありがとうございました。 素敵な新婚旅行になりました。
2024-07-13
thank u for the supports during my stays
2024-07-13
Personale gentilissimi. Apprezzato aiuto con bagaglio e spiegazione come funzionava tutto nella camera.
2024-07-13
Male receptionist, short brown hair parted on side, glasses, married, about 5'7", helped 7/5 & 7/11 with great shopping referral, extra help with.large suitcase, genuine concern for my safety.& well-being.
2024-07-13
Thank you to Nicol who was trying to make our stay comfortable
2024-07-13
This is my second time to stay in this hotel, the room always nice and thanks a lot cause I got complimentary pasta this time.
2024-07-13
Grazie mille!
2024-07-13
Thank you for promptly finding us a room with 2 beds - room much better
2024-07-12
Staff were super friendly and attentive. We witnessed one of your receptionists identify a pick pocket saving someone’s handbag from being stolen. We stayed in room A01 and I ordered drinks from the bar, the bar man on duty was particularly friendly, attentive and couldn’t do enough. He was a credit to your hotel.
2024-07-12
Lo staff é molto competente e cordiale, la professionalità é il massimo. Complimenti e alla prossima.
2024-07-12
sehr höflicher und freundlicher Empfang und Service durch Igor!
2024-07-12
O
2024-07-11
El resto muy bien ,quizás mejoraría los zumos del desayuno.
2024-07-10
Thank you Egor!!
2024-07-10
Thank you
2024-07-09
.
2024-07-09
Très bel hôtel, personnel très gentil
2024-07-09
Sehr gut organisiert
2024-07-09
Muchas gracias por una perfecta estancia
2024-07-09
L'hotel è favoloso, dalle strutture al servizio fornito da ciascun dipendente, in particolare Igor, che è stato molto gentile e attento.
2024-07-08
Excelente servicio
2024-07-09
A causa dello sciopero dei treni ho dovuto prendere un treno poco prima della mezzanotte. Ho potuto lasciare il bagaglio fino all'ultimo e restare nella hall in attesa della partenza. Avrei gradito la possibilità di utilizzare i servizi per rinfrescarmi. Tuttavia non mi sono sentita di troppo.
2024-07-08
Segnalo la gentilezza e simpatia del personale al bar.
2024-07-07
Ihr Service ist hervorragend. Ich habe selten so freundliche und hilfsbereite Mitarbeiter erlebt.
2024-07-07
Everything was very nice and the staff was very helpful
2024-07-07
Very pleased.
2024-07-07
The head of reception
2024-07-07
L'accoglienza che avete dedicato al nostro cane ci ha fatto sentire bene e a nostro agio. Non è per niente scontato accogliere gli animali con garbo e gentilezza come avete fatto voi. Grazie
2024-07-06
Staff are very nice, happy to visit again!
2024-07-06
Thank you to Daniella the sweet bartender and the reception staff, also to housekeeping for always keeping our room clean
2024-07-06
We had a wonderful stay! Grazie mille!
2024-07-05
Complimenti per la cortesia del personale
2024-07-05
Very Nice staff and exceptional customer care
2024-07-05
Nice welcoming!
2024-07-05
Il personale al Check-in è stato molto cortese
2024-07-05
Friendly staff
2024-07-05
Un bel établissement au service impeccable
2024-07-04
Complimenti per la professionalità e l’attenzione
2024-07-03
i nostri complimenti e ringraziamenti soprattutto al personale del servizio colazioni. Sono sempre splendide
2024-07-03
Todo estupendo y el personal perfecto
2024-07-03
Absolute beautiful place and staff
2024-07-03
Une équipe polie très gentille et a l écoute de nos attentes merci pour votre accueil
2024-07-04
Tutto perfetto. Complimenti
2024-07-03
Thanks to Maurizio front desk
2024-07-03
Everyone was nice and kind ❤️ thank you. Plus, I love the uniforms of your staff! So elegant!
2024-07-03
Thank you very much.
2024-07-03
I would like to complement Aurora that works in reception And the people that work at the bar
2024-07-03
Thanks guys you are doing a great job.
2024-07-03
Thank you the warm welcome, sweet message, and a cozy experience.
2024-07-03
A huge thanks to the breakfast staff !
2024-07-02
Nice personal touches as well as great location for us
2024-07-01
Igor
2024-07-01
Complimenti per la pulizia e per la cortesia di tutto lo staff. Il profumatore d’ambiente in camera è stato particolarmente apprezzato
2024-07-01
Excellent location
2024-07-01
Agradeço toda gentileza e clareza nas informações!
2024-07-01
La atención de Lorenzo fue fenomenal, muy atento a resolver dudas e inquietudes
2024-07-01
Grazie per la cordialità e la gentilezza con la quale ci avete accolto e servito!
2024-07-01
Mi congratulo con la prontezza nel tentativo di risolvere i problemi e la scelta del personale dell'hotel.
2024-07-01
Everything was perfect. We were welcomed really nicely! Thank you for everything.
2024-07-01
Muchas gracias por la atención. En especial la amabilidad y diligencia de Morenzo
2024-07-01
Un agradecimiento a Lorenzo por su excelente atención
2024-07-01
Efficienza ,cordialita' professinalita dei dipendenti
2024-06-30
Great friendly staff. Lorenzo and the team were very helpful and friendly
2024-06-30
Agradecimiento an Aurora y Leani.
2024-06-29
Obrigada pelo ótimo serviço prestado. Parabéns !!😍😍
2024-06-29
Desde la bebida de cortesía fue maravillosa nuestra estadía. Sin duda volveremos y los recomendáremos. Daniela muy amable .
2024-06-29
Es de agradecer, sobre todo, la disposición y la amabilidad del personal del hotel.
2024-06-29
Each and every staff member we met from reception to breakfast staff and the bar staff were so friendly. We enjoyed the interaction. Great service.
2024-06-28
Agradecer tanto el trato humano como el servicio de limpieza a todos y cada uno de los trabajadores del hotel. Muchas gracias y espero volver a vernos pronto
2024-06-28
The lovely man who welcomed us every day at breakfast
2024-06-27
Thank you
2024-06-27
The breakfast staff is amazing , very nice people
2024-06-27
Due menzioni su tutti: Nicole e Zac SUPERSTAR, unici, disponibili, professionali, in uma parola gradevoli
2024-06-26
Staff fantastic, friendly and very helpful.
2024-06-26
Muy amable Nicol de la recepción!!!
2024-06-26
Thank you for all your help
2024-06-26
Reception and breakfast staff was pleasant and professional, thank you all!
2024-06-26
Thanks for the staff at the front desk, cleaning services and breakfast staff, you were all great, keep it up 😍💐
2024-06-25
Very patient with non-Italian speaking visitors and also attentive, professional and friendly service from all the staff we encountered.
2024-06-24
Thank for everything it was a good experience staying in this hotel the hotel was clean and the size of room was not big and not small normal but the inportant thing is cleanliness
2024-06-24
Very happy
2024-06-24
Overall we had a very good experience. The bed was a bit uncomfortable. Everything else was good.
2024-06-27
Complimenti
2024-06-23
Very thanks to Angelika at breakfast time.Her kindness was amazing.
2024-06-23
Habe mich sehr wohlgefühlt. Unkompliziertes und zuvorkommendes Vorgehen. Vielen Dank.
2024-06-22
Amazing job !
2024-06-22
All staff at reception were amazing help
2024-06-21
Very nice staff and facilities
2024-06-21
Special thanks to Evelina who was friendly and professional.
2024-06-21
I just want to thank the staff to accommodate our request changing the location of our room . Also special thanks to Golnaz giving us a lot of helpful information to make the best out of trip. She is awesome 😊
2024-06-20
Perfect staff
2024-06-20
Très bonne organisation
2024-06-20
To all check in staff
2024-06-20
Many thanks for the excellent hospitality . The staff was very friendly and the quality of the hotel room perfect.
2024-06-20
I enjoyed our stay at the hotel and the staff were extremely helpful and courteous.
2024-06-19
The people at the reception area were always polite and helpful.
2024-06-19
Igor ci ha accolte con estrema gentilezza e cordialità semplicemente perfetto
2024-06-19
Very good
2024-06-18
Always the best experience and have stayed at your Florence hotel several times. The front desk gentleman was super friendly and accomodating.
2024-06-18
Thanks
2024-06-18
Thank you. A pleasant stay we had.
2024-06-18
Staff is amazing. Really polite and helpfull.
2024-06-18
Paola was amazing!!
2024-06-18
Thanks for good job
2024-06-18
The staff are excellent and extremely helpful especially Evalina at reception. I hope I spelled her name correctly.
2024-06-18
Our train to Viareggio was canceled due to a strike, first time in beautiful Italy and didn’t know where to go. We found your hotel as we were leaving the train station hoping you have rooms available. Your wonderful front office clerk Giovanni helped us and checked us in. He was courteous, kind and professional. So was the other wonderful lady that worked next to him, unfortunately I do not remember her name. We don’t speak Italian and she called the hotel in Viareggio letting them know we were not going to make it that day. I am so grateful with your staff, grazzie mille I hope I wrote it correctly.
2024-06-18
The location is so close to the station, We enjoy our stay at your hotel. Keep up the great work.
2024-06-17
Ringrazio lo staff per l’’accortezza e disponibilità verso il cliente. Personale molto preparato e accogliente.
2024-06-17
Danke für den netten Empfang!
2024-06-17
Outstanding Supporting employees
2024-06-17
Personale disponibile e gentile in particolare la signorina bionda che ci ha preparato un cappuccino top la mattina a colazione e la signorina del soft bar , gentilissima e sorridente
2024-06-17
Bravi! Torneremo sicuramente!
2024-06-16
I miei ringraziamenti vanno allo staff per la loro professionalità
2024-06-15
You guys are amazing!! Thank you so much
2024-06-15
Courteous and helpful staff
2024-06-15
Thank you so much for making our stay so memorable.
2024-06-14
Special thanks to lorenzo
2024-06-14
Special thanks to Lorenzo
2024-06-13
Reception staff were great
2024-06-13
Al direttore
2024-06-13
We had an excellent stay and the staff were all wonderful. Thank you
2024-06-13
Merci pour votre gentillesse et votre disponibilité
2024-06-12
Our room was late but it was handled professionally also given free BF I will comeback and use this hotel in the future and also recommend to my friends and family
2024-06-12
Lovely stay
2024-06-12
Thank the receptionist. She was kindness with a large smile in her face.
2024-06-12
Thanks to all the staff for their friendliness, service and support. The little extra touches mean a lot to a traveler. We appreciated the welcoming we received from helping with bags, to the welcome note and complimentary items. The service from the Sweet bar and cleaning staff were exceptional as well. Thank you all for making our stay memorable. We will definitely recommend your hotel for top notch service.
2024-06-12
Hotel muy bien ubicado
2024-06-13
👌 this was perfect
2024-06-11
Helpful and friendly staff that were readily available and keen to assist.
2024-06-11
Well done
2024-06-11
Many thanks to Lioanna who was exceptional on reception and our room service lady for 508 who was also exceptional
2024-06-11
Veramente molto cortesi e simpatici
2024-06-11
We really happy to stay at C Hotel as the receptionist are great and very helpful. We went to market and forgot the timing. We indeed grateful with the receptionists.
2024-06-11
Thank you for the service, it was a great experience, definitely the best hotel from our entire trip. If one day we return to Florence we surly will be staying here again
2024-06-11
Everybody was processional and personable.
2024-06-10
La atención del personal, especialmente en recepción es muy buena. Cálida, certera, generosa.
2024-06-10
Complimenti al signorina che ha curato il mio check-out intorno alle ore 17.30 18.00, efficientissima e gentilissima. Non ricordo il nome e mi discìpiace.
2024-06-10
Grazie per la cortesia e professionalità
2024-06-10
Staff at breakfast and in the bar provided exceptional service. Made our stay all the more enjoyable.
2024-06-10
All staff were extremely friendly and helpful. Breakfast staff especially friendly and courteous.
2024-06-10
Everyone was extremely helpful
2024-06-10
Felicitaciones por la amabilidad y buena disposición de todo el personal.
2024-06-10
Grazie per aver fornito una camera con una vista fantastica e un'esperienza speciale.
2024-06-09
We were so very impressed with your hotel - the balcony was wonderful as were all other aspects for our stay. We likely will not return since visiting Italy has been complete.
2024-06-09
Tutti gentilissimi
2024-06-08
Grazie
2024-06-08
Vielen Dank für das Willkommensschreiben mit der Schokolade und den Abschiedsnudeln. Eine sehr nette Geste! Sehr freundliches und zuvorkommendes Personal!
2024-06-08
Giovani was exceptionally good
2024-06-08
hankt you for your coopereation！
2024-06-08
Ok
2024-06-08
I want to thank all employees, they were very good, helpful and friendly.
2024-06-08
We had a wonderful check in with Igor.
2024-06-07
Thank you very much
2024-06-07
Thanks
2024-06-07
Very friendly and helpful staff. Congratulations for working with caring and passionate people
2024-06-07
Tout c’est très bien déroulé de notre arrivée à notre départ…. Merci
2024-06-07
Muchas gracias por su atención.
2024-06-05
Very enjoyable stay. Very central. Excellent location for tram to airport and for railway station to explore Tuscany. Very clean and confortable rooms. Very friendly staff. Nice touches like the gift of pasta/ thank you notes etc Highly recommend
2024-06-05
Best reception greeting experience.
2024-06-05
Personnel très agréable et serviable
2024-06-05
Very nice hotel and helpful staff.
2024-06-05
Front desk staff was superb and very helpful. Lorenzo offered to come an hour and half early for his shift to help us with our bags across to the train station.
2024-06-05
Thank you for the nice accommodation
2024-06-05
Great accommodation and service from the management.
2024-06-05
Thank to the smile and kindness
2024-06-04
Service was very good. Staff amazing. Someone even called us to see if everything was OK.
2024-06-04
Grazie Mile
2024-06-03
Excellent service
2024-06-03
Vielen Lieben Dank für angenehmes Zeit bei Euch. Wir kann gern alles wiederholen
2024-06-03
Staff was exceptionally helpful.
2024-06-03
Tutto ottimo tutto ben organizzato
2024-06-02
I appreciated the little touches of messages and gifts. Also felt appropriate level of communication before arrival.
2024-06-02
L'hotel mi è piaciuto molto, è stato tutto meraviglioso! accoglienza eccellente! Lo consiglio sicuramente ad altri ospiti!
2024-06-02
Complemnts to Igor, excelent service
2024-06-02
I am very grateful to Igor and Victorya. They were both so welcoming, helpful, genuine and enthusiastic! Igor explained everything to us, gave us the map of the city, talked about places to visit, took us to our room helping with our bags, he talked to us in the evening on Thursday and then again on Friday night asking about our day and again suggested things to do. He spoke fluent Russian which made us feel more comfortable. He told us about Russian church ( where he sings in the choir) and this was very important for us as we are Russian orthodox Christians. When we returned home to UK we realised that one of the shopping bags was missing and I remembered that we had not brought it to Montespertoli. I asked Igor to help to find it and he spent a lot of time calling taxi companies and Baglioni hotel. I told many Russian speaking people at the wedding about Igor so they can recommend your hotel to their friends where such a wonderful person works . And also I will talk about Igor in the UK as I have many friends here who speak Russian or learning Russian ( I am a Russian teacher) and love Italy. Hopefully you will have more clients Also I would like to praise Victorya. She was also extremely friendly. I arrived late for breakfast and she helped me to get food and brought fresh coffee. She approached me herself because she saw my Russian surname. I was extremely pleased! We had great chat about things and life in Florence. I was not in a very good mood the day before because of some family arguments but Victorya’s positivity really helped and the rest of the day was really great for me and my daughter. I also told my Russian friend who recently moved to the area ( because she married ) about your hotel and Victorya who is very helpful and outgoing person.
2024-06-01
Well run and professional. Totally above my expectations.
2024-06-01
The front desk staff where great
2024-06-01
Siete favolosi! Staff perfetto! Grazieeeeee
2024-06-01
verry good.
2024-06-01
Excellent location. This property is right across from the train station and close to everything. The best part was the service you received from everyone. Specially my praise goes to Lorenzo. He was professional, friendly and very humble. He made us feel like we were at home. We will definitely return to this hotel again. Beautiful property!!
2024-06-01
Breakfast staff were excellent and good choice of fresh foods. Reception / bar staff courteous and friendly.
2024-05-31
Had a great stay. Everything was perfect. Thank you for your hospitality.
2024-05-31
Thanks for your patience with our language difference.
2024-05-31
We were warmly greeted by the hotel manager's hand-writing welcome note in the room. He also called me after we checkout to find out if everything is fine. I was glad to tell him that the hotel was above our exception with the friendly staff and clean facility.
2024-05-30
Great hotel, friendly staff, couldn't fault the stay
2024-05-30
The bar tender recommended a wonderful Restruant and made great drinks; the staff was well informed and spoke great English and our room was comfortable
2024-05-30
Friendly staff
2024-05-30
Thank you for our wonderful stay, our room was beautiful and the view was incredible. We loved it and would like to stay again!
2024-05-29
thanks for the room upgrade
2024-05-29
Thank you.
2024-05-29
Thanks for loaning me a converter for the electrical outlet.
2024-05-29
Hemos pasado mi esposa y yo unos excelentes dias, la ubicacion del hotel nos beneficio mucho al tener todo a mano, felicito a todo el personal y a la direccion del hotel por hacer nuestra estadia muy agradable, saludos cordiales.
2024-05-29
I would like to once again thank the entire staff of Ambasciatori Hotel, Firenze for providing an excellent, professional customer service during my 3 night stay. I am extremely satisfied with the hotel and services that I received. The hotel will be my place to stay everytime I am in Florence! Thank you all SO much! Very Respectfully, Maria Castro
2024-05-29
Ringrazio tutto lo staff per la cortesia e la gentilezza con cui siamo stati trattati.
2024-05-29
Merci à tout les personnel qui a été au petits soins durant tout notre séjour. Igor à notre arrivée et durant le séjour, toujours à l'écoute et à rendre service. Le personnel en salle au petit déjeuner très sympathique et aux petits soins également. Le personnel d'entretien discret et efficace. Merci à toute l'équipe pour son efficacité et son dévouement.
2024-05-27
Un grand merci pour ce très agréable séjour passé au sein de votre hôtel Nous avons particulièrement apprécié : la gentillesse du personnel, le confort du lit, le petit verre d accueil et l emplacement de l hôtel Chambre très bien insonorisée Une mention spéciale pour la vue sur le Duomo (chambre 439) . Quand nous reviendrons, nous souhaiterions la même ! Merci pour tout et bravo Jean et Véronique
2024-05-27
Thank you for the pleasant surprise, chocolate when I and my husband arrived in our room, and also one package of pasta to say bye. It was carefully, thanks
2024-05-27
Miss Aurora very helpful
2024-05-27
Good
2024-05-26
The staff were friendly and helpful.
2024-05-26
Front desk was always helpful every time we visited it. Sami the bar tender gave us memorable service upon arrive while waiting to check into our room. The first night out toilet was running all night I tried to call the front and the phone in room did not work I used the phone in the hall and the gentleman at the desk said he was alone at that hour so they could not do anything until the morning. We shut the bathroom door and it was it a major issue by morning it would it flush. We notified the desk in the am and the was fixed by the time we returned that afternoon. For an older upkeep we enjoyed our stay the patio and windows are nice features we wanted to mention these improvements here in hopes you do improve them we’d like to stay again. Thanks
2024-05-25
Very helpful staff at reception
2024-05-25
Thankyou
2024-05-25
Lorenzo and Maurizio are outstanding. Always smiling, asking if you are OK and willing to help.
2024-05-24
Very helpful ans polite check in staff
2024-05-24
Special thanks to Christina for helping us figure out the shower. She was friendly and cheerful
2024-05-24
Merci au personnel
2024-05-23
Vielen herzlichen Dank für das Zimmerupgrade, die Begrüssungskarte auf dem Bett und den Welcome Drink. Es hat unseren Aufenthalt sehr speziell gemacht. Wir haben uns sehr darüber gefreut!
2024-05-23
Much appreciation with the Welcome note, chocolate and pasta. Taking time to let travellers feel the warmth away from home. Special thanks to Lorenzo at the front desk as well for being proactive in providing guidance to the must-visits around the hotel.
2024-05-23
Nicole was wonderful. She went out of her way to accommodate us and make us feel welcome. She was so friendly and helpful. The rest of the staff was also excellent.
2024-05-23
Ringrazio tantissimo il personale molto caloroso e simpatico
2024-05-23
thank you
2024-05-23
Great stay, thankd
2024-05-23
Der Zimmerservice war sehr gut, das Personal Frühstück sehr zuvorkommend.
2024-05-22
El personal es muy amable ( limpieza,recepción, mantenimiento, catering, recepción.....
2024-05-22
Especial agradecimiento a Carolina es un encanto, nos ha atendido genial y también a Lesme ha estado pendiente de todo y trato excelente, gracias por facilitar asi la estancia
2024-05-21
All staff great
2024-05-21
Thank you for an excellent stay.
2024-05-21
Thanks to Lorenzo who is a reception, I had wonderful expreiences during Florence.
2024-05-21
Die ganze Gruppe hat sich wohlgefühlt
2024-05-20
Everything was excellent and the entire staff was friendly and well informed.
2024-05-20
Lenzo at check in was outstanding, he went above and beyond.
2024-05-20
Excelente servicio y fue muy especial el mensaje en la habitación ❤️
2024-05-19
Grazie per tutti
2024-05-19
Front desk staff was very helpful and polite .
2024-05-19
Complimenti per la professionalità e cortesia di tutto il personale: dalla reception alle colazioni, dalle cameriere dei piani al personale addetto alle manutenzioni. Lodevole. Cordialità
2024-05-18
Paola, at Reception, was very professional and friendly, giving us excellent assistance in navigating around La Spezia & Cinque Terre. Well done!
2024-05-18
The reception was warm and friendly, they gave suggestions on the places to visit as well as food to try! This made our stay enjoyable.
2024-05-18
Pricing was on the higher side
2024-05-18
I would like to thank the staff for their excellent approach to guests. Especially to Mr. Igor, who took great care of us.
2024-05-17
pour la qualite du service et du personnel,ce qui n est pas toujours le cas en France !!!
2024-05-17
Accueil et gentillesse du personnel... Chambre propre ,dommage pour les bruits extérieurs.(premier étage)
2024-05-17
Thank you for taking our luggage and bags to our room, after storing it before check in. The person who checked us in was very helpful, but unfortunately we do not remember his name.
2024-05-17
Thank you
2024-05-17
Dear Friends, Thank you for your excellent treatment during our stay. Definitively, your hotel will be our 1st choice during our next trip to Florence.
2024-05-25
complimenti a Nicole e Zac entrambi ECCEZIONALI
2024-05-16
I want to compliment the front counter been so welcoming when I checkin. Also the manager at the breakfast counter. Superb services and friendly, he remembered almost all the guests and greets them with a big smile.
2024-05-16
Muchas gracias en especial a Lorenzo de la recepción
2024-05-16
Complimenti alla disponibilit’ ed ai sorrisi di accoglienza dello staff tutto.
2024-05-15
Many thanks to you and your all staff.
2024-05-15
The staff at the front desk as well as the bar staff were the best staff I've had in a hotel this entire trip.
2024-05-15
Very well run hotel
2024-05-14
Me surpreendi com a simpatia e presteza do staff. Meu quarto estava impecável.
2024-05-14
It was avery stay, and the lady in the front desk was very accommodating and courteous and quiet helpful in permitting the early check in at the earliest opportunity and the room though was compact had all the comforts
2024-05-14
Thank you for making our stay pleasant and easy.You were most helpful , staff was friendly, room was clean and our overall experience staying at the hotel was great.You accommodating us for checking in late, was going the extra mile!! Keep being awesome👌
2024-05-13
Our first trip to Florence was amazing, will definitely come back to Florence again, hopefully next year and will return to this hotel. So pleased with the accommodation and staff was so polite, helpful and friendly, no complaints only compliments to you all. Thank you all for making our first visit one to remember 😊
2024-05-13
In overall Era perfetto, Vi ringrazio per tutto
2024-05-13
Thanks for the professionalism and for attention.
2024-05-12
Molto unpractiko e non disponsibile armadio nella mia stanza (445).
2024-05-12
Merci au personnel du petit déjeuner, très attentif à ce que tout se passe bien ! Merci à la personne qui était au Desk et qui m’a très aimablement imprimer les documents dont j’avais besoin pour pouvoir travailler le lendemain
2024-05-12
Excellence
2024-05-11
Il personale della sala colazione è tutto molto cordiale
2024-05-11
Ringrazio Iohr che ci ha aiutate e fatte sentire a nostro agio
2024-05-11
Excellent service in all ways and an immediate response to resolve our bathroom problem.
2024-05-11
Igor was excellent was us, he helped so much and I have to thank him
2024-05-10
Lorenzo was very kindly
2024-05-09
Free drink in the bar before journey on train was much appreciated but we are Scottish and like our drinks especially when free.
2024-05-09
Merci pour votre accueil et écoute je recommande fortement
2024-05-09
Thanks to the man who help us in booking our train 😀
2024-05-09
Hotel molto ben posizionato, personale molto gentile e colazione eccezionale
2024-05-09
Room was good - Breakfast was excellent and staff were very friendly
2024-05-08
Grazie per aver ricevuto prenotazione via telefono
2024-05-08
Merci beaucoup pour passer un bonne séjour
2024-05-08
شكرا لكل شئ ادارتكم ممتازه واستمتعنا .نراكم مره اخري .
2024-05-08
Igor greeted us and was very welcoming! A lady also helped us as well when we came back for check in but we didn’t get her name. She was also very professional and welcoming.
2024-05-08
Very satisfied Wii highly recommend it
2024-05-07
Yes on the whole our stay was great. The staff were very helpful and professional. Thank you ☺️
2024-05-07
Thank you for the hospitality I really enjoyed the accommodations
2024-05-07
Great staff members
2024-05-06
Very polite and nice staff
2024-05-06
Igor went above & BEYOND at check in. He helped my friend, who fell, by suggesting a pharmacy and also a great place for us to eat that was nearby & delicious. PLEASE reward him in some shape or form. I travel for work constantly and Igor is truly one of the best I’ve seen in hospitality. He needs to be in a position of leadership/management, if he isn’t already.
2024-05-06
The bar staff is exceptional!
2024-05-06
Bonjour, Je souhaiterai remercier le personnel de l'hotel pour son professionnalisme et son écoute durent notre séjour.
2024-05-05
Grazie mille
2024-05-05
The service was very good and they took us to the room , the staff are very welcomed and when we checked out it was very easy and fast. Thank you for having us.
2024-05-05
Thank you for the room with the best view in Florence. All the staff is superb and it’s such a wonderful experience to meet Paul and Lorenzo, they so pleasant and helpful.
2024-05-05
Excelente atención de Loianle y de Lorenzo
2024-05-05
Thanks to Ileona for the excellent welcoming service.
2024-05-04
Since I stayed in Florence for business and not for vacation the noise really impact on my rest. Please be sure every customer can rest without all this noise in future. This really makes the difference. I’ll give good feedback on your hotel to my company and my colleagues but please fix this issue.
2024-05-04
Very good location, good value for money and friendly staff, thank you
2024-05-04
Thank you for your help, staff where pleasant and helpful when needed
2024-05-04
Compliments to Lorenzo, the one who facilitated our stay.
2024-05-04
All staff from the moment we arrived to the time we left were extremely friendly and very helpful. Our stay was very pleasant and would recommend to friends and family.
2024-05-04
日本語を話すスタッフがとても優しくて、日本人を受け入れてくれていると感動しました！素晴らしいホテルです。ありがとうございました！
2024-05-04
Increible el momento que pasamos con ustedes, gracias!!!
2024-05-04
Excellent service
2024-05-04
Thank IGOR for the great service
2024-05-03
Merci pour l’accueil chaleureux et la bienveillance de Nicol, d’une jeune femme au bar à notre arrivée, du personnel des petits déjeuners extrêmement gentils. Vraiment un grand plaisir pour notre famille
2024-05-03
Muy bien situado. Servicios de limpieza, desayuno y recepción correctos. Volvería otra vez
2024-05-03
special thanks to Igor and Nicole from the reception desk for their kindness and help.
2024-05-03
Félicitations
2024-05-03
Perfeito
2024-05-03
I would like to thank Jean Paul for his hospitality in recommending sights to see and restaurants to have meals in. Nicole was a great help in answering questions on transport as well. The staff have been so pleasant and went out of their way to ensure a wonderful stay!
2024-05-02
Great job
2024-05-02
To the fellow who did our check-in (sorry, didn't catch the name), extremely helpful.
2024-05-02
We liked the bath tub very much The room was spacious It was a comfortable stay
2024-05-02
The staff was extremely polite and efficient. The building was beautiful. Food and service was excellent. I do not think we could have asked for a better experience.
2024-05-01
Cleaning staff are great as were reception and bar staff
2024-05-01
Ringraziamo per la qualità del servizio e la cortesia e disponibilità del personale
2024-05-01
Front desk team and bar
2024-05-01
The entire staff was friendly and ready to help!
2024-05-01
All of the staff were very nice and accommodating. Very helpful.
2024-05-01
The staff Lorenzo is very professional for our check-in with helpful introduction.
2024-05-01
N/a
2024-04-30
Thank you to the check in staff and restaurants staff
2024-04-30
Great
2024-04-30
Your staff at the check in and check out counter were fantastic. It was a quick and pleasant experiance.
2024-04-30
Grazzie a tutti per la simpatia e prestezza che abbiamo ricevuto dell'arrivo alla partenza.
2024-04-30
The breakfast staff were more than helpfulland courteous. The bar staff were lovely and friendly.
2024-04-30
It was an amazing stay. Lorenzo from reception was very helpfull and kind.
2024-04-30
Bartenders are very friendly and helpful ,,, cannot say enough about the gentleman who greets you at breakfast., he goes above and beyond and is a real asset to your hotel ,
2024-04-30
loved the steakhouse on street . I know it isn't owned by the hotel but the fact that I walked at 6:15 for a 7:00 dinner an was welcome because we were stay upstairs. Great food and service
2024-04-29
Chiara went above and beyond to make our stay perfect. We ask to get an upgrade and we got one with our friends and we’re able to share a patio. The noise on the train station side was too much. Such a caring person. Raphael was so knowledgeable on the sights to see. Igor was so helpful on getting us to our room and would help us anyway we wanted. Loved the staff and hotel.
2024-04-29
We appreciate the wonderful hospitality and the warm welcome from your friendly staff.
2024-04-29
sim
2024-04-29
Thank you for a wonderful stay!
2024-04-29
Thank you especially to Ciara and Rafael who did everything they could to make sure we had a great stay at the hotel and in Florence - we had a wonderful time
2024-04-29
Leonardo was excellent at check in! Thankyou very much. Great stay!
2024-04-29
Staff is excellent. Very well trained, great customer service. Special kudos to Chiarra! She is patient, knowledgeable very accommodating and extremely friendly.
2024-04-29
Jean Paul Is the first staff member who I really felt smiled and was welcoming in the many times I have stayed at this facility period this has always been my source of displeasure with the hotel was the staff. I bring tours to many places throughout Europe and when I bring them to Florence. It is the only hotel staff that I have been going to for so many years. Who I cannot say that I have connected with any staff member. They seem overworked and disconnected from all guests
2024-04-29
Thank you for excellent service!
2024-04-28
Overall stay was excellent except wifi signal is not able to connect in some room.
2024-04-28
Otimo servizio e cortesia
2024-04-28
We dropped off our bags in the morning before check in. It was such a nice touch that they had our bags delivered to our room for us by the time we checked in. We LOVED the location.
2024-04-28
A recepção que me ajudou a definir a minha curta estada em Florença.
2024-04-28
Thank you for the welcome and farewell gifts!!
Optimal
Colazione
Prenotazione e accoglienza
Sistemazione
Soddisfazione globale e informazioni generali
2025-04-26
Remerciements à Lorenzo qui s'est occupé de notre check-in et check-out. Un accueil chaleureux et un suivi hautement appréciés