2025-08-27
All staff great except for first guy
2025-08-27
The people in the reception were great, really nice and easy going, that’s a plus that we appreciatte
2025-08-27
Thank you for the great service
2025-08-27
Благодаря за прекрасното обслежване!
2025-08-27
So gentle & kind
2025-08-26
Amazing!
2025-08-26
Thank you to Marcel and Igor for their professionalism.
2025-08-25
Great hostess staff at breakfast. Made sure we were well taken care of.
2025-08-25
We enjoyed our stay very much. Location was excellent. Staff were very efficient. Would definitely stay here again. Highly recommend.
2025-08-24
Agradecimiento especial a Lorenzo y al servicio de Tomás en el desayuno
2025-08-24
Agradecida con la atención del personal tanto de recepción como el buffet como el personal de limpieza. He estado muy a gusto estos días y me ha hecho mucha ilusión los detalles que han tenido. Sin duda volvería a hospedarme . Gracias
2025-08-24
Thank you for a great stay it way outdid our expectations for the money we paid
2025-08-24
Bravo et merci à l’ensemble du personnel de l’établissement, particulièrement à Angelica qui lors des petits-déjeuners a toujours été très attentionnée et accueillante.
2025-08-23
Quiero dar las gracias al personal de recepción, por la ayuda prestada durante el check-in, especialmente a Gabriel y del personal del desayuno a Oshimi ( no estoy seguro de si está bien escrito) por su atención y sonrisa por las mañanas.
2025-08-23
Agradecemos la posibilidad que nos dió el hotel para dejar las maletas previamente al check-in. Tuvimos un problema de atasco en la ducha que solucionaron rápidamente. Repetiríamos sin duda por precio, personal del servicio y ubicación del hotel.
2025-08-23
thank you
2025-08-22
Todo perfecto
2025-08-22
Muchas felicidades al personal, han sido muy atentos
2025-08-21
Foral altamente profissionais.
2025-08-21
Sehr freundliches Personal im ganzen Hotel
2025-08-21
Great breakfast selection and overall customer service
2025-08-21
Very nice!
2025-08-20
Thank you for the hospitality. We had a good time staying in your hotel.
2025-08-20
Gracias por hacernos la estancia, como en casa.
2025-08-19
Sehr freundliches Personal am Empfang! Aber auch sonst überall sehr gutes Personal.
2025-08-19
Mauriz 10
2025-08-19
Thank you for making our stay in Florence so memorable
2025-08-18
Igor was so lovely to deal with, thank you for the small touches left in our room. We appreciate it all.
2025-08-18
A todo el personal. Gracias
2025-08-18
Dank je wel voor de uitstekende service
2025-08-17
Would like to thank management for the friendly service and the willingness to assist and also the thoughtful little gift that added that special touch.
2025-08-17
Thank you so much for making our stay a great experience
2025-08-16
Queremos agradecer durante nuestra estancia en su hotel, la magnífica atención de las recepcionistas. Cualquier cosa que hemos necesitado saber , han sabido asistirnos muy afablemente. Y en general , muy contentos con el trato recibido y los servicios disponibles del hotel.
2025-08-16
comfortable stay
2025-08-16
remerciments pour tous le personnels.un grand merci pour le personnels de chambres
2025-08-16
Un GRAND MERCI à tout le personnel sans exception.Grace à vous ,on a passé un excellent séjour à Florence .vous avez étés très professionnels, serviables et gentils. Je remercie plus particulièrement Mr Maurizio ,qui nous a surclassé et accompagné jusqu'à la chambre Et le Mr à l' entrée du restaurant du petit déjeuner (iranien de nationalité je pense) qui ,chaque matin nous a accueilli avec un grand sourire .sans oublier la très belle OSHINI qui était très attentionnée et vérifie à chaque fois si on avait besoin de quelque chose , malgré que tout était disponible ,vu la qualité et la variété du petit déjeuner.franchement BRAVO.Merci pour la boisson de bienvenue,merci pour la carte avec le gentil message et merci pour le Regalo 😄: spaghetti avec le nom de l hôtel.Je recommande votre hôtel sans hésiter.Grazie mille.
2025-08-15
Merci au personnel de chambre, petit-déjeuner et réception pour leur professionnalisme. 😊
2025-08-15
We have a wonderful stay, thank you
2025-08-15
Muchas gracias por la atención, amabilidad y buen trato, muy satisfechas.
2025-08-15
The staff were very friendly and treated me very well! My first time in Florence…. Whenever I come back, I will be sure to stay here. The value and location is a plus!!!
2025-08-14
部屋を隣同士にしてくれて、ありがとうございました。家族旅行だったのでとても助かりました。
2025-08-14
Thanks for everyone, you are so helpful
2025-08-13
Everybody was very nice. Thank you for the nice stay.
2025-08-12
It was really nice to stay in your hotel. All of the staff was very helpful. It is really thoughtful of you to leave little gifts to our room as well.
2025-08-12
Highly appreciating your support and follow up The staff are super super friendly, smiling, and supportive Wishing you all the best Again, thank you
2025-08-12
Thank you for your care during our stay, we felt very welcome.
2025-08-13
Grazie per la cortesia l ospitalitá e la professionalitá
2025-08-12
Le barman est vraiment super
2025-08-11
On a passé un excellent séjour dans l'hôtel. Grâce à Angelica on a eu chaque jour un cappuccino frais joliment décoré, Victoria nous a fourni plein de renseignements utiles. La literie (matelas) sont excellents, la chambre était toujours bien rangé et chaque jour on a eu une bouteille d'eau. Un plus le centre historique est à deux pas, facilement accessible à pied, la gare est en face de l'hôtel. Que souhaiter de plus ? Je ne peux que recommander. Un grand merci à personnel de l'établissement pour notre séjour confortable à Florence !
2025-08-11
Thank you for the room upgrade as a compliment for our 20 years anniversary,the welcome drinks, and all the support and smiles from all the staff
2025-08-11
Thanks for the great service and the high quality of the hotel
2025-08-11
Gràcies per la magnífica vista del Duomo des de la nostra habitacio. Sou molt atents i generosos. Moltes gràcies per la vostra hospitalitat.
2025-08-10
Grazie mille per la disponibilità e cortesia.,il Nostro Hotel a Firenze
2025-08-10
I would like to thank Lorenzo on reception for his helpfulness and professionalism
2025-08-10
Thank you . Nice stay .
2025-08-10
thank for your services
2025-08-10
Gracias por las atenciones recibidas y por el souvenir
2025-08-10
All the staff were incredibly attentive and made us feel welcome and well looked after.
2025-08-10
👍
2025-08-10
The Team are great. Thank you!
2025-08-10
Well done. Lovely stay. All staff great. Lorenzo checked us in ..... a superstar
2025-08-10
Thank you for always greeting us with a vibrant smile whenever we swing by the lobby :)
2025-08-10
Great 👍 service
2025-08-09
El encargado de los desayunos fue una persona muy educada y atenta en todo momento.
2025-08-09
BIG thanks to Giovanni, who vent that extra mile, to go from super to excellent stay
2025-08-09
Everything was perfect ! 10 + with congratulation. Thanks!
2025-08-09
Thank you
2025-08-09
Thank you
2025-08-09
Thanks! We’ll be back
2025-08-08
Jazakallah khairul for your services. A big thank you to the bubble lady who made fresh latte for us during breakfast. To Zack , thanks for welcoming us with a smile every morning/breakfast.
2025-08-08
Great hotel and staff! This should be a 5 star hotel!!⭐️⭐️⭐️⭐️⭐️
2025-08-08
Thank you to Eva at the reception who warmed my heart the moment l walked in to the lobby to check in. Her thoughtfulness and kindness was well received. And a big thanks to the beautiful Angelica at the buffet restaurant. Always willing to help with a smile. She just made it worthwhile every morning.
2025-08-08
Me sentí muy cómoda mucgasxgracias
2025-08-08
Thanks everyone from the reception team till breakfast team. All have been welcoming.
2025-08-08
The management was professional and respectful. Made the stay memorable.
2025-08-08
Siete molto accoglienti
2025-08-07
Great
2025-08-07
Our stay was enjoyable, the staff, room, location and facilities were all satisfying.
2025-08-07
I would like to thank the staff at reception for giving us a warm welcome and all the information to enable us to enjoy our stay. The rooms were very clean & comfortable. We had an enjoyable visit in your hotel.
2025-08-06
Ringrazio la struttura per l’upgrade della stanza e per il welcome drink!
2025-08-06
Every thing amazing!
2025-08-06
tutto ok
2025-08-05
Old style hotel with the best service of Italy
2025-08-05
Enjoyed the stay
2025-08-05
Compliments to all the breakfast / catering staff and to those on reception.
2025-08-05
Perfect
2025-08-05
VERY COURTEOUS
2025-08-05
Compliments to all at reception for patience and help. Special mention to the lady who upgraded our room complimentary. Last time i Stayed in room 342 and this time in 346. Both were good rooms but for next trip (hopefully soon) will ask reservation team to book 342 room number.
2025-08-05
Thanks to all at reception as they helped us a lot
2025-08-04
From our arrival to departure we were looked after exceptionally well. Guilia at the check in desk was incredibly friendly, warm and welcoming. Nothing was a problem - we already felt like we were at home, especially when she informed us of our upgraded room! We couldn’t believe it! The room was extremely comfortable, the linen on the beds was amazing - clean, crisp and classy. From the daily fresh linen to the very thoughtful welcome note and leaving gift of a bag of pasta along with a hand written note, we were already blown away. The Welcome drink was also a fabulous touch and we really enjoyed using it on our last night during happy hour. The Bar and lounge area had a fantastic vibe and the cushions were Devine. We loved the ornate couch next to the grand piano and spent quite some time marvelling its beauty. We especially appreciated having access to our balcony and although it was a little noisey whilst outside due to the train station activity, the double glazed windows provided almost 100% sound proofing. There was plenty of space to store our belongs and was wonderful having the use of two bag stands. I would also like to mention the wonderful service provided by Igor (at the check out desk) who helped us stow our bags for a little while before we departed Florence. Please pass on this thanks to all of your wonderful staff but in particular to Guilia and Igor.
2025-08-04
Molto cordiali e accoglienti
2025-08-03
A great experience. Excellent value for the money. Very friendly staff. Lots of nice little touches like the upgraded room, welcome cocktail, excellent buffet.
2025-08-03
Thank you very much for wonderfull time in Firenze.
2025-08-03
Thanks
2025-08-03
I absolutely loved my stay at this hotel! It was by far the best one I experienced during my trip to Italy. The staff was incredibly warm and attentive, always ready to help. The room was spotless, beautifully decorated, and very comfortable. Breakfast was delicious. The location was perfect, whether for exploring the city or simply relaxing. An unforgettable experience. I highly recommend this place and would gladly come back!
2025-08-03
Thank youu
2025-08-02
Please send my greetings to Gabrielle, the girl from the bar! She is an amazing person ❤️!
2025-08-02
Ein wunderschönes Hotel mit viel Liebe zum Detail! Alles war sauber, gemütlich und geschmackvoll eingerichtet. Das Personal war freundlich und hilfsbereit. Wir haben uns rundum wohlgefühlt – absolut empfehlenswert!
2025-08-02
Thank you so much for our wonderful stay
2025-08-02
I am happy to be at your hotel
2025-08-02
hotel has a very good place all attractions is near very good personal in hotel
2025-08-01
Excellent hôtel. Très bon moment passé en son sein.
2025-08-01
Grazie per l'accoglienza
2025-08-01
Complimenti allo staff
2025-08-01
Remerciements pour le professionnalisme du personnel
2025-08-01
Merci beaucoup pour toute l équipe
2025-08-01
Merci de nous avoir proposé de changer de chambre quand nous vous avons indiqué que notre chambre avec vue sur la gare était trop bruyante
2025-08-01
El trato de todo el personal del hotel fue muy bueno.
2025-07-31
Staff (for example, front of house Daniele, breakfast Victoryia, Yasmann, the supervisor, staff serving during happy hour) were exceptional. I have stayed in a diverse range of hotels and staff at your hotel were the best that I have ever experienced. All were extremely pleasant, professional, competent, efficient and willing to do that 'extra little bit' to ensure that our stay was enjoyable. I would like to commend them all.
2025-07-31
Grazie per la disponibilità e gentilezza.
2025-07-31
Desidero esprimere i miei più sinceri complimenti per il meraviglioso soggiorno che ho trascorso presso la vostra struttura. Ho apprezzato moltissimo ogni dettaglio: dalla qualità eccellente della colazione, ricca e curata, all’accoglienza professionale di tutto lo staff. La camera era confortevole, un vero piacere dormirci. L’atmosfera generale dell’hotel è stata rilassante e piacevole, facendomi sentire davvero a mio agio fin dal primo momento. Grazie per l’impegno che mettete nel vostro lavoro: si percepisce in ogni aspetto dell’esperienza che offrite. Tornerò volentieri e consiglierò il vostro hotel con entusiasmo.
2025-07-31
Very nice & helpful staff
2025-07-31
Tienen un personal de 10, siempre dispuesto a hacer la estancia como si estuviéramos en casa.
2025-07-30
Thanks for everything. It's amazing.
2025-07-29
Ευχαριστώ θερμά !
2025-07-29
Sie haben tolle und freundliche Mitarbeiter. Wir wurden herzlich empfangen und auch die Damen im Frühstücksservice waren sehr nett. Vielen Dank für den tollen Aufenthalt bei Ihnen
2025-07-29
Great service
2025-07-29
El mejor hotel en el que he estado. Muchas gracias
2025-07-29
The lady at the bar with the welcome drink was very kind and pleasant. Also the room cleaning was excellent.
2025-07-29
The service was optimal. Very accommodating and helpful with setting up an early morning taxi to the airport for us.
2025-07-28
I appreciated the attention, care and kindness of Giulia from the reception. She was very attentive and professional. I also appreciated the call she made to me after the checkout to know how everything went with my staying.
2025-07-28
Thanks
2025-07-28
We got upgraded on our trip to florence and it was the most beautiful room with a big balcony overlooking part of the city. Thank you so much for your kindness and hospitality, we will recommend this hotel to everyone we know and we will most definetaly visit again. Big big love!
2025-07-28
Thank you was a lovely stay x
2025-07-27
We had an amazing experience in this hotel. Front desk staff were all very friendly and professional. Breakfast quality were exceptional. I strongly recommend this hotel to everyone.
2025-07-26
Sehr nette Angestellte. Im Frühstücksraum arbeitete auch ein Mann mit einer Beeinträchtigung, der sehe freundlich und aufmerksam war. Schön, dass auch er arbeiten darf.
2025-07-26
Very pleasant and courteous staff..Gentleman in charge of restaurant very efficient.Breakfast choice and presentation exceptional
2025-07-26
Ha sido una estadía maravillosa. Agradecimientos especiales a Maurizio y a las demás chicas del equipo de recepción, todos son sumamente amables.
2025-07-26
Thanks for a lovely stay
2025-07-25
Gerne wieder
2025-07-25
Excellent and professional
2025-07-25
Checkin desk staffs are kind and make me smile!!
2025-07-24
Grazie alla signora Ilenia che è stata gentilissima nel venirmi incontro alle richieste. Chiederò sempre di lei
2025-07-24
El personal del hotel fantástico. Desde el equipo de limpieza hasta las recepcionistas y el personal del desayuno.
2025-07-23
Other than what I mentioned , the staff were very nice and helpful, the room was clean and having a coffee in the room was a nice touch, and we’re happy that the hotel tried their best to make our stay enjoyable!
2025-07-23
The whole team in general. I will be back to you guys because you did an amazing job. Thanks
2025-07-23
Siamo stati molto bene, struttura pulita, accoglienza squisita
2025-07-23
We had a great stay. Breakfast was wonderful. Thanks
2025-07-23
Everyone was amazing and very helpful. We loved our stay in Florence and your hotel was a key part of it. Thank you!
2025-07-22
Lovey and friendly staff.
2025-07-22
Muchas gracias por su hospitalidad y amabilidad, nos sentimos muy cómodos y a gusto en el hotel. Sin duda volveremos Saludos cordiales Florencia.
2025-07-22
Thank you só much.
2025-07-22
Perfect. We are satisfied. Keep going
2025-07-21
Many thanks for such a welcoming experience😊
2025-07-21
Juliano at the front desk was very helpful and friendly!
2025-07-20
Es el Segundo año que voy consecutivo y no cambiaría de Hotel en Firenze , volveré el año próximo nuevamente gracias x todo
2025-07-20
Grazie infinite per l'ottima accoglienza, professionalità e servizio. A presto! Cordialmente Raffaella Paparella
2025-07-20
The breakfast team was really awesome !
2025-07-20
Thanks for the warm welcome on our arrival and for accelerating our checkin. Special mention for the reactivity of the server named Oshini, at the breakfast room.
2025-07-19
very professional
2025-07-19
The staff is very friendly. Especialy Igor at the reception desk was very attentive. The vakue for money was outstanding.
2025-07-19
Your staff member Zack took great care of us at the hotel. We’d like to sincerely thank him here. We were very satisfied with everything. Every day, they asked if we needed anything. If we come to Florence again, we would definitely stay here once more.
2025-07-18
Remerciements à Igor
2025-07-18
Excelente hotel e colaboradores.
2025-07-16
Staff in the hotel where helpful and friendly at all times.
2025-07-16
Thanks for everything
2025-07-16
Special thanks to Igor, Marcel, Evelina at reception for all the help and taking care of us; the lady at breakfast for her kindness and serving us with a smile, and the Reception Manager for the room upgrade. Also the room cleaners for their very good work.
2025-07-16
Agradeço ao atendimento, todos muito prestativos, em especial Loianne e mais uma atendente que fez as reservas para Montalcino e Cinque Terre, que infelizmente esqueci o nome
2025-07-15
I´d like to recognize the kindness of the receptionists. Unfortunately I don't remember the names of the two kind ladies that we interacted with.
2025-07-15
Keep up the good work, thank you.
2025-07-15
Very helpful in providing directions and restaurant recommendations.
2025-07-15
Très bel accueil, très chaleureux Merciiiiiiiiiii
2025-07-15
Everything was perfect. Staff room breakfast
2025-07-15
Siamo state benissimo!
2025-07-15
the staff especially in the breakfast room is very helpful and kind
2025-07-15
Ringrazio il personale dell'hotel per la gentilezza e la disponibilità dimostrate durante il nostro soggiorno, grazie di cuore.
2025-07-14
Everything was perfect! We will meet again!
2025-07-12
Great front desk young lady, don't know her name. But she was amazing
2025-07-12
Stefanie was great and very accommodating. Upon check out (I forgot the name) I asked her for a taxi and taxi arrives within a few minutes. My stay was very short but I am very satisfied!! Thank yoi
2025-07-12
Grazie mille
2025-07-12
Amazing hospitality by the entire staff. The check in and late check out was handled very smoothly. Also, the breakfast menu was very nice.
2025-07-12
Tutto veramente ottimo
2025-07-11
Excelente servicio en la recepción y el desayuno
2025-07-11
I want to thank the staff at the reception for helping and being supportive with my request. My luggage has been delayed and the staff acted and helped very professionally. I feel that they went an extra step and that is really appreciative. Thank you!!!
2025-07-11
Very good location
2025-07-11
Friendly staff
2025-07-10
buona la varietà e la accoglienza alla colazione
2025-07-11
Everything else about the hotel was fantastic. Excellent staff. Excellent room. We otherwise thoroughly enjoyed our stay.
2025-07-10
Leonardo was fantastic! I wanted milk for my cafe and he gave me some. When we checked in a second time, he gave us a room overlooking Florence. He was super nice.
2025-07-09
Thanks to Igor for his services and support
2025-07-09
Agradecer al Personal especialmente a Igor
2025-07-09
je suis agent de voyage en France , aussi j ai un regard critique mais objectif. j étais dans la chambre 341 : problème de moisissure sur le carrelage de la baignoire, pas de table de chevet dans la chambre ( alors que la 342 à coté en avait 1 de chaque coté) personnel de chambre : adorable, poli et serviable, respectueux et efficace réception : personnel souriant et au petit soin, patient et efficace bar: personnel agréable et souriant petit déjeuner : personnel agréable et souriant MAIS avec un séjour de 7 nuits donc 7 p.déjeuners nous avons eu la même chose pendant 7 jours; il faudrait donc varié un peu sur les fruits les fromages, le chaud, le froid...c'est mon seul regret. donc globalement super séjour!!
2025-07-08
The ladies at the reception were super friendly and very competent! Great staff! They were also so lovely to our dog, we really appreciated that.
2025-07-08
The staff were very welcoming and friendly, and there were nice touches in the room with a welcome note, chocolates, bottle of water - and a goodbye gift of Italian Pasta. These are excellent touches and were appreciated.
2025-07-08
In particular, Lorenzo at the reception was exceptionally welcoming and helpful.
2025-07-07
I would like to say thank very much for the gifts (chocolate, pasta) left in my room.
2025-07-07
I would like to extend my sincere thanks to your gracious hotel for the warm welcome and hospitality. The stay was comfortable and the service was excellent. I greatly appreciate your attention and professionalism. Many thanks and appreciation.
2025-07-07
Mi sono trovata molto bene, anche il servizio di mantenimento dei bagagli dopo in check out è stata molto utile
2025-07-07
Thanks for all the staff kindness!!
2025-07-07
We thank the management for a very pleasant stay, aside from the shower issue.
2025-07-07
thank you for all help and kindness
2025-07-06
Excelencia en El servicio, nos fuimos encantados, por todos por los detalles y la atención personalizada Muchas gracias por todo!!
2025-07-06
Gracias por hacer de una estadía especial, en su hotel
2025-07-06
Yes, again very helpful with any requests we had - big thanks to your checking in/out staff. And a special thanks for the complimentary waters - especially in this heat, drinks and snacks in the fridge - that doesn't happen often at all - was so greatly appreciated. Our room was always very well cleaned - so also a big thank you to your room staff.
2025-07-06
Thanks for the amazing service.
2025-07-05
Grazie
2025-07-05
Excellent experience this was 2nd time I stayed here have been to Florence more than 30 times for Pitti filati but this hotel experience was the best in future always will book your hotel
2025-07-05
Staff very helpful
2025-07-05
Thanks for all the staff
2025-07-04
Ottimo hotel
2025-07-03
thank you for helping us out
2025-07-03
Ho lamentato il malfunzionamento dell'aria condizionata, ma hanno controllato e mi hanno cambiato camera, così ho avuto un soggiorno confortevole. Grazie per la vostra risposta proattiva.
2025-07-03
Tutto perfetto!
2025-07-02
Thank you to Igor who was very kind and accommodating! He made our stay awesome!
2025-07-01
Great location, reasonably priced, wonderful services and nice room and lobby. Highly recommend it!
2025-06-30
Nous avons vu deux charmantes dames qui travaillaient à la réception. Nous les remercions pour leur amabilité, sourires, professionnalisme, gentillesse. Merci beaucoup !!
2025-06-30
muy lindos los detalles; carta, chocolate, pasta, trago de bienvenida.
2025-06-30
Really helpful front desk staff on our welcome and checking out
2025-06-30
Everyone was lovely and courteous.
2025-06-30
.
2025-06-29
최고였습니다. 불친절하다는 리뷰가 많아서 걱정했으나 충분히 친절했고 편하게 머물렀습니다
2025-06-28
Please thank Igor for being so helpful.
2025-06-28
Staff are superb
2025-06-27
Thanks for the service!
2025-06-27
Quiero agradecerles a.todos, el.personal cordialmente, amenos, Profesionalismo, excelente.
2025-06-25
Thanks
2025-06-24
All the staff were very kind and friendly and I was happy to talk to them.
2025-06-24
Wonderful place and employees can't be helpful enough
2025-06-23
Thank you very much for your wonderful hospitality. Most importantly Lorenzo at the front office made our stay extra special
2025-06-23
Il signore del check-in è stato di una gentilezza e professionalità incredibili.
2025-06-23
we didnt like our room- and they change it for us for better one- it was really nice of them -quick action
2025-06-23
Very courteous and helpful front desk
2025-06-23
I had a great stay, thank you. The Brazilian lady at the front desk (I think is called Joleen) was super nice and helpful
2025-06-21
Grazie per aver ritrovato uno spazzolino elettrico dimenticato
2025-06-20
I enjoyed the stay. It is a little bit expencive during pitti
2025-06-20
Everyone was very professional, efficient, friendly, and kind. Thank you.
2025-06-20
Giovanni is so nice and provide the excellent services. Thanks for your chocolates and pasta. The experience at your hotel is so fantastic！
2025-06-19
Very clean and quiet room.
2025-06-19
al direttore e a tutto lo staff
2025-06-20
Thank you for a wonderful staff & service!
2025-06-19
personale solare e gentilissimo
2025-06-18
Thanks
2025-06-18
Special thanks to the team.
2025-06-18
Thanks to the helpful and friendly staff at C Hotel Ambasciatori in Firenze. Special thanks to the lady staff at reception when we checked in. We faced some issues in our booking but she helped us throughout. The issue was not the hotel’s responsibility but she , knowing we didn’t speak Italian, even made local phone calls for us , interpreted for us …. We really appreciated her help. The breakfast at hotel was good, managers were welcoming . Food is widespread and good.
2025-06-17
Ringrazio la signora bionda addetta alla sala colazioni
2025-06-17
Thanks
2025-06-17
Gracias por la amabilidad del personal, tanto en recepción como en el desayuno.
2025-06-16
Thank you for your kind hospitality and outstanding breakfast. Congratulations on an outstanding service. Perfect location too.
2025-06-16
Merci Sophie pour sa gentillesse ! Son français qui était très bon et son merveilleux sourire
2025-06-15
Thanks for the happy hour that we spent on your hotel
2025-06-14
Great bar staff/ happy hour buffet. Front desk very professional.
2025-06-14
Thank you for a wonderful stay. The room was big and clean.
2025-06-14
Tutto ottimo
2025-06-14
Grazie
2025-06-13
GRACIAS POR TODAS LAS ATENCIONES EN NUESTRA ESTANCIA
2025-06-12
Il Sig. Maurizio, rimane un operatore concreto, pragmatico ed allo stesso tempo molto disponibile con ottime doti relazioni, che in questo ns mondo sempre più distaccato e freddo ed anche un pò numerico, fa la differenza.
2025-06-11
Ihr Mitarbeiter Igor war extrem hilfsbereit,so ein Servicecwar besser als in einem 5 Sterne Hotel.
2025-06-10
Thanks
2025-06-10
Nice place
2025-06-10
Just perfect
2025-06-10
The bartender at the sweet bar was awesome.
2025-06-10
IGOR 고마웠어요
2025-06-09
Excelente trabajo
2025-06-09
Très bon accueil
2025-06-09
Thank you for making our stay so enjoyable and memorable.
2025-06-08
Breakfast was amazing.
2025-06-08
Fabulous location accommodation quiet and spacious
2025-06-08
Gracias por el excelente servicio del establecimiento y la amable atención de Lorenzo en recepción
2025-06-08
Ideales Hotel mit besonderer Nähe zum Hauptbahnhof. Sehr ruhig.
2025-06-07
Il personale della colazione è davvero squisito
2025-06-07
Great handling of our situation. Lovely staff in breakfast room.
2025-06-07
Guilea from front office was excellent. Lots of empathy and service orientation needed for hospitality industry. Many thanks to her.
2025-06-08
Staff gentilissimo e colazione ottima
2025-06-07
Nice and Friendly staff
2025-06-07
Si abbiamo fatto una vacanza eccellente e arivare in vostro Hotel e riposare in camera pulita e in silenzio anche se era vicina alla Stazione !
2025-06-06
Grazie mille!!!
2025-06-05
Compotable
2025-06-05
Grazie a tutto lo staff, in particolare a Maurizio alla reception e Daniela al bar
2025-06-05
very good
2025-06-05
They are very friendly
2025-06-05
Very clean thank you for that,and near to the train station and shopping center,restaurants.
2025-06-04
Sehr freundliches Personal und sehr sauberes Zimmer. Lieben Dank für einen schönen Aufenthalt.
2025-06-04
I love your hotel. Will come back and stay w u again
2025-06-03
We had a short but wonderful stay at your hotel. The staff were friendly, helpful and always smiling. Breakfast was superb, the hotel is directly opposite the railway station - a great plus for travellers. We would highly recommend.
2025-06-03
Thank you for accommodating our request
2025-06-03
It was a pleasant stay. In particular, the location was perfect. It was my first time to visit Firenze, and next time I will visit Forenze I look forward to using Ambasciatori hotel again. Thanks.
2025-06-03
Your service is great, I'm very happy with it and I hope you all get better and better!
2025-06-02
The entire staff from the moment we walked in was friendly, helpful, and engaging. We had a long travel day prior to our arrival, and they made a point to make us feel welcome and even gave our children special attention which made us all feel great.
2025-06-02
Dankeschön
2025-06-02
You have an older gentleman by the name of Mauricio that was extremely pleasant to add to a great overall staff, Congratulations
2025-06-02
Personale di una cordialità degna di nota. Ci siamo sentiti veramente coccolati da tutte le piccole attenzioni e cortesie ricevute.
2025-06-02
Thanks to nice and friendly stuff. Special thanks to a member of staff who welcomed and checked room numbers at breakfast - very positive and friendly, so we had a good mood for the start of the day. And cleaning staff - room was cleaned perfectly
2025-06-02
Very good place near train station. Will be back again.
2025-06-02
I was pleased with the service and professionalism of Leone and Mauritzo. Job well done for those two. They truly deserve a commendation. Kudos
2025-06-02
Antonio is very nice man
2025-06-02
Thaks for your helpful and nice staff, we enjoyed our stay.
2025-06-02
Thank you for keeping our luggage after check out!!
2025-06-01
Stephanie was awesome!
2025-06-01
Todo perfecto. Para repetir
2025-06-02
Bar manager and servers were excellent
2025-05-31
Breakfast was great!
2025-05-29
Complimenti per la cortesia e per la professionalità di tutto il personale
2025-05-29
All staff were so very helpful and went out of their way to tend to all our needs
2025-05-29
Merci pour tout
2025-05-28
Excellent Staff!
2025-05-28
Thank you for the great service you provided
2025-05-28
Staff at the hotel were very helpful and kind. I like the location and the small size of the hotel.
2025-05-28
Staff very helpful regarding storing luggage and more.
2025-05-28
Thanks for your thoughtfulness of providing water everyday and sweet gifts of pasta.
2025-05-28
O Igor στην ρεσεψιόν εξαιρετικός, φιλικότατος κ ευγενέστατος.
2025-05-27
Nous y étions très bien
2025-05-27
Un grazie a tutti
2025-05-26
The staff was very helpful and very kind! My stay was amazing experience . Congratulations for your employees!!
2025-05-26
Todo genial
2025-05-26
Un soggiorno eccellente
2025-05-25
Big thank you to Igor and friendly staff for making us feel welcome.
2025-05-25
Agradecimientos al personal de recepcion que han sido muy amables.
2025-05-24
For special upgrade and surprise - special thanks to Loainne who supported us in all matters
2025-05-24
Good staff
2025-05-24
Al personal en genere
2025-05-24
Grazie per la cortesia e ospitalita'
2025-05-24
X
2025-05-23
5 star in all ways
2025-05-23
Efficient, organised and polite
2025-05-22
Very helpful
2025-05-21
Merci
2025-05-21
tutto lo staff è molto accogliente e gentile.
2025-05-20
The staff was so kind and when we had breakfast each morning the staff went above and beyond to great care of us!
2025-05-19
Excellent staff and breakfast
2025-05-19
N
2025-05-19
Thank you! I found the front desk clerks to be very helpful and make me feel welcome.
2025-05-19
the girl that checked us in was very friendly and helpful. really appreciated her!
2025-05-19
Grato pela atenção da recepção.
2025-05-18
Thank you
2025-05-18
Marcel and everyone
2025-05-16
Je vous félicite et je vous souhaite une bonne continuation
2025-05-16
Great service!
2025-05-16
Thank you for a lovely stay
2025-05-15
Grazie Mille. We enjoyed our stay immensely. We loved the floor A bar. All staff was exceptional. Our room was great.
2025-05-15
Everything was excellent. If I return to Italy, I WILL RETURN TO YOUR BEAUTIFUL HOTEL.
2025-05-15
Impecable todo. Nos sentimos como en casa, pero con un desayuno insuperable
2025-05-15
Servicio excelente
2025-05-14
the reception are really friendly!
2025-05-14
Your staff was exceptional and perfect. Extremely clean and very beautiful. You help me to fall in love with your country and made our stay amazing!! We will definitely be back and will definitely be staying with you and your staff in your beautiful hotel. Your staff was truly perfecto. Gracias señorita, Italy stole my heart.
2025-05-14
Thank you
2025-05-15
Our stay and breakfast was fabulous.
2025-05-15
Everyone was very nice and helpful.
2025-05-14
Apprezzo l'ospitalità del vostro hotel durante il mio soggiorno a Firenze. Grazie!
2025-05-13
Congratulations for keeping a wonderful hotel. We love the location, it's so close to everything. Very clean room and hallways. Fresh smelling and comfortable bed and pillows. Breakfast is great as well.
2025-05-13
Thank you so much
2025-05-13
Special credit to the lady at the bar who made our welcome drink. She got a great smile and greeted us whenevery we bumped into her during our stay
2025-05-13
We had to move from one room to another and the hotel staff kindly moved our luggage for us. The breakfasts were always very good and had a wide selection of food.
2025-05-13
Your front desk staff was excellent, very helpful during our stay. Also, the breakfast servers and hosts were exceptional!! Daua (sp?) was top notch! Very pleasant and made sure I received my cappuccino every morning. Breakfast selection was very good, loved the pain Au chocolate!
2025-05-12
Un ringraziamento particolare va a Lorenzo che ci ha accolto con gentilezza e professionalità. Grazie Raffaella Urbinati
2025-05-12
Thank you.
2025-05-13
Well done
2025-05-12
Thank you to brkfst & dinner staff. Friendly & helpful. TV fixed promptly. Rooms lovely. Comfortable beds.
2025-05-11
Grande professionalità e cortesia
2025-05-11
The Staff on Duty on Sunday 11th May were Excellent. They were both very friendly, and welcoming and helpful. The delivered Outstanding Service.
2025-05-10
Thank you, lovely stay
2025-05-10
Classy hotel in the center of the city!
2025-05-10
Front staff
2025-05-10
Gracias por sus servicios
2025-05-09
Everything was great! Thank you!
2025-05-08
Guila on the front desk was very understanding after our original accommodation failed. We were stuck in a foreign country at 9pm with no where to stay. Guila went out of her way to make us feel relaxed and welcome.
2025-05-07
Thanks so much for your generous hospitality.
2025-05-06
All staff were extremely friendly & courteous
2025-05-06
accueil très bon , premier contact avec giulia qui a été extra , qui nous a expliqué sa ville et donne des points à voir . c’était appréciable d’autant que air france avait perdu ma valise , ce qui m’a beaucoup perturbé .
2025-05-05
Siamo stati accolti dalla signorina Danai che si è dimostrata, come anche gli altri receptionists, molto professionale, cortese e disponibile.
2025-05-05
WE LIKED EVERYTHING
2025-05-04
thank you!
2025-05-05
Nous remercions Sophie qui nous a très bien accueilli, souriante, compétente, elle a tout fait pour que notre séjour soit agréable et sans soucis. Nous remercions également Maurice, très gentil et arrangeant.
2025-05-04
Nous sommes très satisfait de notre séjour dans votre établissement.
2025-05-03
Would like to thank Danai! She went over and beyond to make our stay comfortable, and promptly responded to our queries/complaints :)
2025-05-03
Thsnks
2025-05-03
Merci pour l’accueil et la gentillesse des personnels.
2025-05-02
Lorenzo was fantastic!
2025-05-02
Gratzie, per un buon tiemo.
2025-05-02
Les agradecemos la atenciones que tuvieron con nosotras durante nuestra estadía, en general todo el equipo, desde la recepción, las personas en el bufet, hasta las personas de limpieza, fueron muy amables y siempre con disposición de ayudar y tratar de que nuestra estadía fuera la mejor. Sin duda es un lugar al que regresaríamos y lo vamos a recomendar con nuestros conocidos!
2025-05-02
Thanks for kindness
2025-05-01
Ringrazio Igor per l’accoglienza e la cura per il cliente
2025-04-30
The hotel was a good experience at check in and check out. The staff was friendly and accommodating, the room was nice and big, one of the room come with a nice balcony. I particularly enjoyed the convenient location near train station. It was a bit noisy but overall a good hotel.
2025-04-30
Great staff👍
2025-04-30
Staff muy profesional y amable.
2025-04-30
Nous avons beaucoup apprécié LOIANNE (qui est à la réception). Très aimable cherchant toujours à trouver la meilleure solution. Efficace. Avec elle le client est considéré. Bravo.
2025-04-30
Gracias por hacer de nuestra estadía una experiencia inolvidable!.
2025-04-30
Evelyn at the front desk was wonderful, Andre who greeted us for breakfast every morning was such a warm and friendly person. Cleaning staff was phenomenal! Rhanknyou!
2025-04-30
Thank You
2025-04-30
The bar staff in the evening were fantastic
2025-04-30
Bar staff in the evening
2025-04-30
Complimenti per la professionalità e la gentilezza
2025-04-29
Soggiorno perfetto. Complimenti per lo staff che ci ha accolto e salutato nel migliore dei modi e ha reso questi giorni a Firenze ancora più speciali. Apprezzati molto i cioccolatini e il drink di benvenuto e il pacco di pasta a fine soggiorno. Davvero un bellissimo pensiero. Pulizie e camere ordinatissime. Rapporto qualità prezzo più che soddisfacente. Sistemazione da suggerire e tornare. Grazie
2025-04-28
Special thanks to Giulia for her kindness and help.
2025-04-28
Hemos estado muy bien en el hotel!!
2025-04-28
Agradecer o facto de nos terem oferecido uma bebida no dia do meu aniversário. Todos os dias a receção liga a confirmar se está tudo bem. No final ofereceram nos um pacote de pasta.
2025-04-28
Grazie mille per i regali, molto apprezzati come la pasta, i cioccolatini e i biglietti scritti a mano! Complimenti per i dettagli
2025-04-27
Thanks to Sophie! Excelent!
2025-04-27
Deseo transmitir mi completo agradecimiento al personal del Servicio de desayuno, en especial a un empleado argentino llamado Tomás. No solo demostró amabilidad y cortesía sino que su cara la transmitía
2025-04-27
Evelina at reception-she was very informative, pleasant and gave us an upgrade to a room overlooking the square that had amazing views. We stayed 26-28 April and had a lovely time and we will come back for sure.
2025-04-27
Muchas gracias por sus atenciones
2025-04-27
Grazie per la professionalità, la cortesia e l'attenzione al cliente! Prenoteremo sicuramente da voi se dovessimo tornare a Firenze.
2025-04-26
Hospitalidade e aparência geral impecáveis. Muito obrigada.
2025-04-26
Thanks for helping us to get restaurant reservation and always answer our questions with a smile especially front desk staff Mr Giovanni
2025-04-26
Accueil, gentillesse et compréhension du personnel, propreté.
2025-04-26
Remerciements à Lorenzo qui s'est occupé de notre check-in et check-out. Un accueil chaleureux et un suivi hautement appréciés
2025-04-25
All staff were so helpful even down to filling up our water bottles before heading out for the day… with lots of ice in too!
2025-04-25
We had an amazing experience staying at this hotel, it exceeded our expectations, the room we were given I’m sure must have had one of the best views the hotel has, and for that I’m extremely grateful, all the staff were exceptional especially the at check in ❤️
2025-04-25
Obrigada Loiane. Excelente profissional
2025-04-25
Giovanni at check in
2025-04-24
Mr -Sami Mr-gufanni
2025-04-24
Es war perfekt
2025-04-23
Abbiamo apprezzato l'aperitivo di benvenuto e il deposito bagagli
2025-04-22
Thank you for your kind and polite behavior. We had a wonderful time there.
2025-04-22
Merci pour votre geste commercial avec les biscuits et les pattes.
2025-04-22
非常满意👍
2025-04-21
Già fatti per la sig.a Victoria delle colaxioni
2025-04-21
Gostamos muito dos mimos.
2025-04-21
Siete tutti meravigliosi❤️!!
2025-04-20
I didnt get her name, but she was very nice and accomadated us very good.
2025-04-20
One of the most satisfactory stay in a hotel🤝
2025-04-19
Thanks to a lady from the breakfast staff who made us a couple of cups of coffee. So much better than what is delivered by machine.
2025-04-18
Very good hotel
2025-04-18
very clean. hotel has air port service i guess but need to know at the time of check in- price and type of car etc. then travelers are willing to take the service instead of taxi. lack of complete information at the check in.
2025-04-18
We were especially pleased with Evelina at check in
2025-04-18
The days we spent at this hotel were very pleasant. For the excellent location, the quality of the service, the remarkable breakfast and the friendliness of all the staff. Thank you so much!
2025-04-18
The hotel is great Staff are very professional with the exception of my incident They are very friendly
2025-04-18
I would like to thanks the staff for their friendly and very nice attitude
2025-04-17
The front desk staff were kind with attempting to make dining reservations as well as suggestions for gelato. I also appreciated their willingness to provide me a bag of pasta since we had our do not disturb sign on the door for the last night.
2025-04-16
all of the stuff was friendly. the front desk stuff was really helpfull. thanks to aurora and lorenzo were really helpful.
2025-04-16
Thank you so mach!!! Happy honeymoon trip :)
2025-04-16
nice
2025-04-16
job well done
2025-04-15
Welcome drink was best and the overall service was good.
2025-04-15
nossa estadia foi magnifica espero voltar em breve, todo o atendimento foi impecavel
2025-04-15
Over all my stay was v good & lovee it to be back Only at chk inn its rush while chk inn my chk in time was 4:30pm
2025-04-14
Vogliamo ringraziare/complimenti di accoglienza e bil messaggio che scritta a mano personale x la nostra benvenuta. Grz ancora
2025-04-14
Great stay thank you
2025-04-14
Grazie per il vostro benvenuto all'arrivo e durante il nostro soggiorno. Le vostre piccole attenzioni sono state apprezzate dalla mia famiglia e da me stesso."
2025-04-13
Many thanks for their warm welcome and amazing effort for Sophie from reception and I cannot remember her name but from sweet bar and she comes from Ecvador.
2025-04-13
Veramente top
2025-04-12
Grazie
2025-04-11
Grazie, tutto eccellente! La colazione super!
2025-04-11
Professionalitá e gentilezza al ricevimento, il Signor Maurizio ed Ilenia con i quali abbiamo avuto più contatti sono starti molto disponibili ed efficienti. Grazie a tutti.
2025-04-11
Millegrazie per tutti
2025-04-10
Room we received had decent size with great views. Thank you!
2025-04-10
Danke für das tolle Personal!
2025-04-09
Muito bom tudo
2025-04-09
The complimentary drinks were such a nice touch. The bar area on 1st floor are great & the barmaid was excellent. Thanks
2025-04-09
This was an amazing stay and it was above* expectations! The hotel was immaculate and the staff easy BEYOND friendly and helpful. The cleaners were so kind and offered us supplies even when we didn’t ask. The front desk helped us with receiving our lost luggage bag! I cannot recommend this hotel enough!! I can’t wait to visit it again!
2025-04-09
Perfect staf. Professional reception, especially Mr. Igor. All information we got, and he was very helpful. Clim and nice room. Thank you
2025-04-09
Many thanks to Igor on reception desk, he was very helpful for us.
2025-04-09
Bedankt de
2025-04-07
Very pleasant and comfortable stay.
2025-04-07
Lorenzo è stato di una cortesia che ci ha lasciato senza parole
2025-04-07
Grazie! A presto
2025-04-06
Everyone at front desk was amazing as we only stayed one night!! Thank you
2025-04-06
Everyone at the desk was attentive, friendly, and just generally pretty great. They answered all my questions fully, were quick to offer solutions, and also took extra steps to make my stay incredibly easy and nice. Whatever you're paying them, pay them more.
2025-04-04
Thank you!
2025-04-04
Hotel was average but with walking distance to old city. Very convenient.
2025-04-04
Very nice hotel, we have an excellent stay.
2025-04-04
None
2025-04-04
Was very happy with everyone what worked at the hotel. Will definitely stay again!
2025-04-03
Many thanks for your professionalism
2025-03-28
Too all the staff. Sophie was very kind
2025-03-28
Thank you for your thoughtfulness and courtesy in providing complimentary bottles of water, chocolate and a farewell gift of pasta.
2025-03-28
Siete un ottimo esempio di professionalità e preparazione
2025-03-28
Many thanks for making sure everything was fine during the days I stayed in the hotel. I'll be back soon for sure!
2025-03-28
Congratulations for your professionalism and the quality of your hotel!
2025-03-27
Thanks for making our stay memorable there
2025-03-27
I especially want to mention at the reception Lorenzo, who is distinguished with respect to the guests with a very warm attitude !thank you Lawrenzo❤️
2025-03-27
The staff were wonderful. Thank you.
2025-03-26
Très bonne expérience, personnel à l’écoute Hôtel calme malgré une proximité avec la gare Bonne idée le welcome drink Merci
2025-03-26
complimenti a tutti
2025-03-26
Je voyage beaucoup et votre établissement est géré avec un professionnalisme exemplaire. Vous êtes attentifs sur tous les points qui peuvent rendre agréable le séjour d'un hôte. Merci beaucoup
2025-03-26
Best stuff ever. Love to stay. Thanks!
2025-03-25
Front desk staff was nice and competent. He suggested upgrades but we were just staying for one night. We would have opted for the upgrade if our stay was longer.
2025-03-25
I was really impressed by the welcome drink and handwritten welcome letter in the room.
2025-03-25
I would like to thank Lorenzo, he was very kind and positive
2025-03-25
We enjoyed staying there
2025-03-24
I miei complimenti
2025-03-23
Carlos excelente en apoyar al huesped Muy amable y siempre dispuesto a ayudar
2025-03-23
Complimenti
2025-03-21
Great job. We will stay with you again
2025-03-21
Good job! Very helpful and accommodating .
2025-03-21
Complimenti al personale ricevimento
2025-03-20
Quiero agradecer la amabilidad de Igor en su atención a la llegada del hotel, por su ayuda en todo momento y por las explicaciones y recomendaciones que nos dió sibre la ciudad.
2025-03-20
Agradecimiento especial a Igor en la entrada a su hotel, muy amable y muy atento en todo momento y a Giovanni en la salida que ha sido muy simpático y agradable. Personal del desayuno también excelente.
2025-03-20
受付、ウェルカムドリンク、施設や設備、備品、働いている方々、どれも素晴らしく、快適に過ごすことができました。立地も駅にもバスターミナルにも近く、旧市街にも徒歩で行け、便利でした。
2025-03-19
Grazie per tutto
2025-03-19
Complimenti per la selezione del personale sia front office che personale di sala , colazione e bar, che personale ai piani. Servizio eccellente
2025-03-19
Nous avons fait 3 hôtels 4 étoiles durant notre séjour: Milan, Florence, Rome. A tous points de vue, nous avons préféré l’hôtel Ambasciatori!
2025-03-19
I would like to thank Giovanni at reception for his brilliant service when we made a mistake in our booking. He sorted it out for us in a very friendly and efficient manner.
2025-03-19
In ringraziamento al personale del bar sono molto gentili ed accoglienti salutoni
2025-03-19
Ringrazio tutto il team per la gentilezza e la calorosa accoglienza!
2025-03-19
I'd like to congratulate the whole team, but specially Marco, who was in the reception at our check in and provided us a very nice room, with a perfect view.
2025-03-19
Lorenza e Sophie
2025-03-19
MR.Marco was very good!!!!.
2025-03-19
Your staff are lovely
2025-03-19
I liked the stuff. Cleaning was made every day. Breakfast delicious
2025-03-19
Excellent location and polite and helpful staff
2025-03-19
I will come again when I visit Firenze
2025-03-19
ringraziamento per il supporto del front office/prenotazioni per aggiunta camera il giorno stesso e per la completezza delle informazioni in fase di preventivo e modalità di gestione del soggiorno.
2025-03-19
Thanks for the service
2025-03-19
Gentilissimi alla reception. ottimo barman
2025-03-19
조식이 훌륭햇고 위치가 아주 좋아요! 조식팀에 안젤리카 라는 직원 너무 밝고 친절하셧어요. 감사합니다 ~
2025-03-19
Complimenti per il personale della Reception
2025-03-19
let me congratulate the breakfast staff. They went above and beyond! I can't remember all of them, but the bald guy at the computer (Breakfast), Marika, Claudia...... they did amazing!
2025-03-19
Thank you so much for the front desk officer who reminded me about my jacket that I left in the chair.
2025-03-19
Gostei bastante de todos os pequenos pormenores, tais como o postal de boas vindas, a welcome drink e o pacote de fusilli. Achei que o pequeno-almoço era bastante variado. Fiquei muito convencida de que a satisfação do cliente é muito importante para a gerência.
2025-03-19
great service! keep it up =)
2025-03-19
Thanks for letting us change room so fast. The first night we slept poorly due to overheated room.
2025-03-19
Il personale molto cordiale!!
2025-03-19
A tutto lo staff dalla reception allo staff del servizio colazione al personale della pulizia complimenti per la professionalità dimostrata ognuno nel suo ruolo
2025-03-19
ottimo spazio colazione accessibilità e organizzazione
2025-03-12
気持ちよく過ごせました。 イタリアでのよい思い出となりました。 ありがとうございました。
2025-03-12
Muy bien
2025-03-12
Transmitir nuestro agradecimiento a todos los profesionales del hotel por su buen hacer y ayudarnos y aconsejarnos en todo momento. Tienen un buen equipo. Enhorabuena!
2025-03-12
Thanks
2025-03-11
Un remerciement plus particulier à Sophie à l’accueil, elle nous a très bien accueilli, et ses explications ont été précieuses pour nous.
2025-03-11
Tutto ben gestito, la cortesia si percepisce dall’inizio alla fine
2025-03-11
Nice Hotel
2025-03-11
Siamo stati benissimo 🙂
2025-03-10
I enjoyed my trip and stay in your hotel a lot. Thank you.
2025-03-10
Complimenti a tutto il personale : gentile, disponibile e professionale!
2025-03-10
A tutto lo staff della reception
2025-03-10
Complimenti per la cortesia e la professionalità di tutto lo staff. Un ringraziamento speciale al vostro Receptionist Marco che ci ha aiutato nella scelta del ristorante dove cenare, occupandosi perfino di effettuare la prenotazione, e ci ha offerto l'apericena nella vostra bellissima meeting room al primo piano.
2025-03-10
Sofia alla reception e Angelica alle colazioni sono state l esempio di come si deve lavorare in una struttura di livello..Sorridenti preparare e professionali.brave
2025-03-09
Igor nos atendió increible! Nos ayudó con reservas a restaurant, nos recomendo lugares a visitar, etc.
2025-03-09
Me and my son had an amazing 2 nights staying with you, service could not have been any better, Thank you
2025-03-09
Nonostante il tardo orario il room service ha provveduto ad esaudire una mia necessità. Veramente cortesi e disponibili, da 5☆
2025-03-09
Congratulations
2025-03-09
I was delighted with the services offered by C Hotels Ambasciatori. I felt good and the staff was extremely kind and welcoming. I would definitely return to this hotel.
2025-03-09
Thank you
2025-03-09
Thanks for all your hospitality
2025-03-09
Our stay was excellent. Igor attended to us at check in and was excellent. He gave us valuable tips and suggestions for various sites. The other staff was very courteous and helpful.
2025-03-08
hotel comodo come posizione e ben organizzato
2025-03-07
Marco at reception was very helpful and gave tourist information to us. All staff were friendly and helpful
2025-03-06
Personale dal primo all'ultimo molto gentile e competente, che ha fatto di tutto per farci stare benissimo! Ottimo il servizio di tenerti i bagsgli sia prima del ceck in che dopo il ceck out! Complimenti!
2025-03-06
Ottima servizio
2025-03-06
PERSONALE CORTESE E COMPETENTE
2025-03-06
excelente hotel, localização. Recomendo
2025-03-06
카운터의 일본인 스태프가 친절했습니다 :)
2025-03-05
Prenotazione diretta alla reception. Pur essendo rimaste le ultime due camere, mi è stata assegnata una bellissima stanza matrimoniale panoramica con balcone ad uso singolo 🤩
2025-03-05
Gracias al personal de la recepción del hotel han sido muy amables y atentos para nuestras dudas y consultas ayudándonos con información.
2025-03-05
Thanks Giovanni and all the staff
2025-03-05
Excellent experience thank you very much
2025-03-05
Un grazie di cuore a Voi tutti del personale....simpatici, accoglienti, inclusivi, speciali eccellente tutto! Bravi. Maria Grazia e Vincenzo
2025-03-05
Complimenti per la colazione e per il personale addetto
2025-03-05
Si mi habitación hubiera sido interior mi estancia hubiera sido perfecta. Porque salvo por el ruido de las que dan a la calle, todos los demás aspectos del hotel son impecables.
2025-03-05
Ringrazio tutto il personale per l ottima accoglienza e cortesia
2025-03-05
We were very well received by the reception staff, especially by your employee named Igor, who made every effort to ensure that we received the best service. Many thanks to Igor.
2025-03-05
Siete stati tutti estremamente gentili, vi ringrazio.
2025-03-05
Mi congratulo con la direzione di hotel. Si vede che dietro le quinte c'è una o più persone che capiscono cosa e come tener soddisfatto un cliente. Bravi bravi bravi 👏🏻 sicuramente ci ritorneremo.
2025-03-05
Grazie infinite per la cortesia e la professionalità di ognuno di voi
2025-03-05
Thank you
2025-03-04
Igor was amazing at the welcome desk and provided some good places to visit.
2025-03-04
Muchas gracias a Sophie que fue muy amable y nos explicó todo muy bien desde el principio.
2025-03-04
Great stay - good team.
2025-03-04
Il. Personale del servizio colazione è sempre stato gentile, premuroso e simpatico.
2025-03-05
Grazie mille
2025-03-03
Grazie
2025-03-03
Agradecer al personal tanto de limpieza, bar y recepción, la amabilidad y cortesía.
2025-03-03
Si ringrazia
2025-03-02
When breakfast was difficult, I asked the manager to have an apple for breakfast, but he prepared a simple breakfast such as apples and bread, so I was able to have breakfast with a happy heart. Thank you so much
2025-03-02
I hope I have a chance to return.
2025-03-01
Adoramos as dependencias…todos os serviços prestados em nossa estadia…..em especial, pela recepçao da Sophie….um amor de pessoa…👏👏👏👏👏👏👏👏👏
2025-03-01
Merci à tous.
2025-03-01
Félicitations ++ a Giulia pour son accueil, sa gentillesse et sa bienveillance.
2025-02-27
Vorrei ringraziare tutto il personale dalla reception, alle addette alle camere ed infine gli addetti al bar. Bravi tutti!
2025-02-27
I want to send a BIG thank you to the guy [sry forgot his name] who looked for my folder after the Getinge sessions, which I left behind and had important notes I wanted to take with me, but I ended up leaving it behind. When I realised all this, I was already on my way to the airport to fly back to Malta. I was so happy to hear from receptionist Ms Elenia that my folder was found and that they will scan my documents, which they did and were sent to me by Mr Igor. Thank you!!
2025-02-26
Thanks a lot team Ambasciatori. The reception and help/assistance was excellent. Overall staff courtesy was outstanding.
2025-02-26
Thank you
2025-02-25
Complimenti per il personale molto gentile, ambienti molto spaziosi e pulizia ottima, sicuramente soggiorneremo ancora da voi la prossima volta che verremo a Firenze.. Grazie
2025-02-25
Grazie! Tutto perfetto complimenti
2025-02-25
Tutti molto cordiali … danai è stata particolarmente gentile e disponibile con me . Ho molto apprezzato l’upgrade ad una suite dopo aver constatato che son cliente da anni
2025-02-25
congratulations
2025-02-25
Thank you for your warm welcome and helpfulness with requests
2025-02-24
Çok güvenli ve konforlu bir konaklama oldu teşekkür ederim:)
2025-02-24
Il ragazzo della reception, Lorenzo, veramente una persona cortese disponibile e preparata.
2025-02-24
Volevamo ringraziare tutto lo staff e Lorenzo in particolare che ci ha seguito in tutto e per tutto
2025-02-24
Grazie dell'accoglienza; la camera era molto confortevole, pulita e silenziosa. Il personale cortese ed efficiente
2025-02-24
Complimenti al personale per l’accoglienza riservatami, per il sorriso delle operatrici che mi hanno accolta, alla direzione per il messaggio in camera e il cocktail di benvenuto. Tutto molto apprezzato.
2025-02-24
Grazie per l’ottima accoglienza ed ospitalità e per il comodissimo letto!
2025-02-22
Amabilité du personnel et entretien des chambres parfaits.
2025-03-03
I received a room with view on S. Maria Novella square. Really beautiful!
2025-02-22
Enjoy
2025-02-22
Accoglienza e cortesia sono stati davvero apprezzati all’artivo e alla partenza nonostante ci fosse molta gente
2025-02-23
Siamo state molto bene e tutti i personali sono stati molto cordiali gentili: in particolare la signora giapponese alla reception è molto disponibile e simpatica. Quando torniamo a Firenze sceglieremo il vostro hotel volentieri. Grazie mille e buon lavoro!
2025-02-22
La amabilidad de los recepcionistas Guiovanni e Ylenia
2025-02-21
Grazie! Ottimo hotel!
2025-02-21
Thank you
2025-02-21
0
2025-02-21
Grazie per la gentilezza e professionalità
2025-02-20
Grazie al signor Lorenzo...al ceck-in voto 10
2025-02-20
At the reception Silvia was very kind, helpful, pozitiv
2025-02-19
Bravo à Evelina de la réception qui a toujours été efficace, disponible et souriante.
2025-02-19
Remerciements tout particulièrement pour le professionnalisme et la gentillesse d’Evelina à l’accueil. 😊
2025-02-19
Muy amable y cálida la recepcionista de Brasil, su nombre empezaba con L.
2025-02-18
Thank you so much to C Hotel Firenze for their wonderf hospitality and service especially one of your staff named Loianne who has made my family and I the most welcome, giving us the warmest welcome as well as providing as much help as she could with your room, any kind of hospitality as well as teaching us directions to certain places we needed to go. Our stay at C Hotel was wonderful and it was really thanks to Loianne and her kindness as well as the other staff
2025-02-18
Hotel was clean with great Breakfast
2025-02-18
Un especial agradecimiento a Loianne con quien realizamos check in y check out con la misma dedicación y profesionalismo. Muy cálida .
2025-02-18
Complimenti allo staff veramente cortesi e competenti
2025-02-18
Eveline è stata molto cortese e accogliente, ma anche un’altra ragazza di cui non conosco il nome che si è occupata di mettere da parte i nostri bagagli.
2025-02-17
gentilezza
2025-02-17
Grazie per il fantastico soggiorno. Alla prossima!
2025-02-17
Veramente un buon soggiorno, complimenti. Ottimo il personale in sala colazione, come il personale al check in, in questo caso però sarebbe ottimo se si riuscisse ad aumentare le postazioni per velocizzare le operazioni.
2025-02-17
Un ringraziamento particolare a Danai e Giovanni per la disponibilità, gentilezza e professionalità che hanno reso il soggiorno ancora più piacevole.
2025-02-17
Staff sempre disponibile molto gentile.
2025-02-17
Gentilissimi tutti, in particolare i ragazzi della Reception e la signora del bar, molto carina
2025-02-17
Grazie per l'accoglienza e per l'ospitalità, in particolar modo ad Evelina che ha saputo rendere il nostro soggiorno ancor più piacevole.
2025-02-17
Grazie per il biglietto, i cioccolatini e la pasta. Piccoli gesti che fanno la differenza.
2025-02-17
Struttura top,l’ho recensita anche su google Sicuramente al mio prossimo soggiorno a. Firenze sceglierò la vostra struttura per la posizione gentilezza e serietà
2025-02-17
L'accoglienza è stata al di sopra delle aspettative, considerata la mole di turisti in arrivo. Disponibilità e cortesia i punti di forza dello Staff. Un ringraziamento particolare a Lorenzo del check in e ad Angelica in sala colazioni.
2025-02-16
Ottimo staf grazie infinite
2025-02-16
Merci pour l’accueil et le professionnalisme
2025-02-16
Cordialità e gentilezza
2025-02-15
We had an optimal stay at your hotel hoping to seeing you very soon 🌹
2025-02-14
Personale molto cordiale e gentile! Esperienza molto positiva..
2025-02-13
Thanks Lorenzo this guy is amazing best ever met
2025-02-13
Marco is the Best employee !
2025-02-13
Al personal que recibe en le restaurante .. maravilloso su servicio .. no recuerdo su nombre pero un joven agradable, profesional y atento!
2025-02-13
gentilissimi
2025-02-11
Tutti molto gentili e professionali Grazie
2025-02-11
Ottimo servizio!
2025-02-11
Thanks for an excellent stay
2025-02-11
I have never had the experience of been shown to my room with a free upgrade, a hand written note. I have never felt more welcomed to a hotel and I have paid a lot more for a hotel room also, so excellent value for money.
2025-02-11
Staff molto gentile e disponibile
2025-02-11
Olá a todos, adoramos a nossa estadia no vosso hotel, desde as instalações até todo o staff, ao cuidado, a atenção, o excelente pequeno almoço. Obrigada por tudo e um até breve
2025-02-11
Since the check in until check out you were amazing with us. Many Thanks for all
2025-02-10
Grazie per il bellissimo soggiorno e la disponibilità!
2025-02-10
Tutto ciò che ti aspetti quando sei in hotel...l'ho trovato. Grazie.
2025-02-09
Il personale é molto gentile
2025-02-09
Thank you so much for a fantastic service in this hotel, thanks you we had a great stay .We will definitely come back to this hotel
2025-02-09
To Allesandro and Daniella (I think her name was that😬) in the baar
2025-02-09
Ringrazio il personale della Reception per la loro gentilezza è cortesia.
2025-02-09
Somos de Chile 🇨🇱 y Desde el momento que llegamos al Hotel nos atendieron excelente, muy amable, destacar la cálida atención de Giulia que nos hizo sentir muy cómodas. Todo muy limpio, rico el desayuno, cama cómoda, los chicos del Bar un 10, ubicación muy buena, lo recomendamos 100%
2025-02-08
Un ringraziamento particolare ai ragazzi della colazione per avere avuto pronta attenzione, memoria e cortesia alle nostre richieste
2025-02-08
Her şey için çok teşekkür ederiz. En iyi dileklerimizle.
2025-02-09
Ringrazio la struttura soprattutto complimenti a Daniela simpaticissima e super disponibile a farsi due risate.
2025-02-08
Συγχαρητήρια στον επαγγελματισμό και την ευγένεια του προσωπικού και ειδικά στον Λορέντζο.
2025-02-08
Thank you for our pleasant and comfortable stay.
2025-02-07
It was a good stay.
2025-02-07
Grazie per aver diffuso l'attenzione del cliente al personale.
2025-02-07
thank you
2025-02-07
Grazie di cuore, mi sono sentito coccolato e ho dormito in un posto estremamente accogliente. La colazione è stata ottima, come il bigliettino e i cioccolatini in camera. Ottimo!
2025-02-07
Il soggiorno è stato ottimo e non ho lamentele da fare. Grazie
2025-02-07
Thank you for the view from the room and the compliment that I always get every time I stay there
2025-02-06
thanks
2025-02-06
Really well-maintained hotel with superb staff and perfec location
2025-02-05
The service from your front desk employees is excellent. Anna specifically was very helpful.
2025-02-04
Well done!
2025-02-04
Grazie mille per tutto!😉
2025-02-03
Excelente
2025-02-03
Complimenti soprattutto per la gentilezza e disponibilità, veramente notevole
2025-02-02
Lorenzo è uno spettacolo
2025-02-02
Please do something about the room’s soundproofing, you can even hear someone snoring in the next room. Everything else is great!
2025-02-02
We loved everything and every single detail that you have with the guests. Definetly we will come back
2025-02-02
desidero ringraziare e complimentarmi con il vostro personale durante il servizio colazione (ottimo i dolci fatti dalla signora) e con il personale della reception, veramente disponibilissimi e molto cortesi.
2025-02-02
Nos encantó la amabilidad del personal
2025-02-01
Todo el equipo muy amable y atento . La hora de cortesía para salir más tarde un regalo y todos los detalles de bienvenida y adiós nos parecieron maravillosos
2025-02-01
Grazie per il piacevole soggiorno presso la vostra struttura
2025-01-31
tutti molto gentili
2025-01-30
Quisiera agradecer la cortesía y amabilidad de todos los miembros del staff, desde la atención al público hasta los sistema de limpieza. 100% recomendable.
2025-01-30
Trato excelente y ubicación inmejorable
2025-01-30
Gracias por todo! Fueron unos días fantásticos
2025-01-30
Need more umbrellas
2025-01-29
Gracias por estar en un sitio privilegiado en una Florencia privilegiada y maravillosa.
2025-01-29
Ringrazio per tutte le informazioni che mi sono state date al momento della prenotazione ,di quelle fornite al momento del check-in.Faccio i complimenti x l’ upgrade che mi è stato fatto e per le sorprese che ci sono state fatte trovare in camera (biscottini , cioccolatini , biglietti di ringraziamento,cocktail di benvenuto ),fanno sempre piacere e fanno la differenza .
2025-01-29
one of the best buffet spreads
2025-01-29
Personale professionale e cordiale!
2025-01-29
Volevo ringraziare tutto il personale per la cordialità, la disponibilità e la gentilezza nei nostri confronti.
2025-01-29
Ringrazio tutto lo staff per la loro professionalità e gentilezza
2025-01-28
Grazie per il mesaggio di benvenito trovato nella stanza
2025-01-28
Thank you for wonderful accommodations. Your hotel is exceptional. And the rate for a room is very affordable
2025-01-28
Il nostro soggiorno è stato meraviglioso, grazie dell’accoglienza.
2025-01-28
Very nice stay, very helpful staff
2025-01-28
Thanks to your warm welcome, we enjoyed staying in Firenze very much.
2025-01-28
Merci
2025-01-28
All staff very helpful, especially Yukiku. Thank you.
2025-01-27
Thanks to the whole staff of the hotel… all of them were very caring and co operative…
2025-01-27
Thank you so much for your excellent service!
2025-01-28
For breakfast and reception people... thank you for your support and kind manners
2025-01-27
El personal maravilloso
2025-01-26
Un grazie a Lorenzo alla reception per la sua gentilezza e cortesia, non comune.
2025-01-26
Ótimas e variadas opções de produtos sem glúten
2025-01-25
Il personale è stato davvero gentile e cordiale
2025-01-25
Tutto fantastico!
2025-01-25
Staff gentilissimo e sempre disponibile per qualsiasi richiesta.
2025-01-25
I had made a mistake with my booking, my fault, but the receptionist seeked assistance and a manager authorised her to put it right which was very much appreciated, thank you.
2025-01-25
To everyone! You all were amazing, professional, helpful, nothing was too much and you looked after us with care and smiles on your faces! From the moment we stepped into the hotel through to the end so thank you.
2025-01-25
tks
2025-01-25
Un ringraziamento speciale a lorenzo
2025-01-24
Ottimo servizio al check out fatto molto velocemente causa treno in partenza.Mi ha fatto molto piacere che l'adetta alla reception parlasse albanese.
2025-01-24
.
2025-01-24
Tutti molto gentili e cortesi
2025-01-23
Complimenti
2025-01-23
Front desk ladies are friendly especially YOKIKO was knowledgeable about the hotel and the area. Also ZAK at the breakfast lounge was very helpful.
2025-01-23
The kindness and help from Yukiko from the reception desk and from Daniela from the bar
2025-01-23
Sami
2025-01-23
Complimenti per l'attenzione rivolta all'ospite durante tutto il soggiorno. Personale davvero professionale e cordiale.
2025-01-22
GRAZIE MILLE
2025-01-22
It is perfect
2025-01-22
Grazie . E stata una bella giornata
2025-01-22
Je souhaitais remercier tout le personnel qui a été très attentionné
2025-01-22
Complimenti in tutto, siamo stati molto contenti, torneremo di sicuro, grazie mille
2025-01-22
Gracias por su cálido recibimiento.
2025-01-21
Obrigado
2025-01-21
Personale preparato e accogliente, ti fanno sentire a casa
2025-01-21
God location,good service,good breakfast.
2025-01-21
Complimenti per cortesia, posizione, pulizia e dimensioni stanza
2025-01-20
Ringraziamo Giulia all’accoglienza davvero gentilissima e Angelica alla colazione per i buonissimi cappuccini
2025-01-20
ringrazio per la cordialità la signora al banco colazioni per la sua pazienza nell’assistermi sulla mia intolleranza alimentare, anche alla resepcion sono stati tutti molto cordiali
2025-01-20
Voglio ringraziare tutto il personale, sempre estremamente gentile, ma in particolare una ragazzo brasiliano e una ragazza salernitana che alla colazione dell'ultimo giorno sono stati di una cortesia e gentilezza esemplari
2025-01-20
Complimenti a tutto lo staff,ottima accoglienza.
2025-01-20
Hotel elegante e bonito, café da manhã muito bom e funcionários simpáticos e atenciosos.
2025-01-20
Complimenti però per l’attenzione data al cliente durante il soggiorno. Ho apprezzato molto la chiamata in camera appena arrivato per accertarvi che tutto fosse a posto che che la camera fosse di mio gradimento.
2025-01-20
Extremely friendly and very helpfull staff.
2025-01-20
ringrazio il personale della reception perchè è stato gentilissimo; ci ha supportato in ogni nostra richiesta con pazienza, professionalità e sorriso.
2025-01-19
Perfect
2025-01-18
Voglio fare i complimenti perché il rapporto qualità prezzo, il personale e la posizione sono veramente ottimi
2025-01-18
Personale cortese, siamo stati accolti con il sorriso. Tutto soddisfacente più delle aspettative
2025-01-18
Merci
2025-01-18
.
2025-01-18
Tout le personnel de l accueil était au top mais un petit plus pour loanna qui nous as très bien reçu et guidé
2025-01-17
Todo excelente y mucha amabilidad
2025-01-17
El hotel nos sorprendió gratamente. Teníamos dudas al reservarlo, pues estaba muy cerca de la estación de ferrocarril. Normalmente hay gente no muy recomendable. Pero en este caso había mucha seguridad por la zona. El hotel está muy bien ubicado. Hotel a tener en cuenta para próxima visita a Florencia.
2025-01-17
Ho soggiornato già altre volte e continuo sempre ad apprezzare la cura e l’attenzione verso i clienti da parte di tutto il personale, della reception, del bar e della Direzione etc
2025-01-17
The reception staff , Danai who checked me in to other reception staff I spoke to at reception and via the phone when I needed some help with ironing board are absolutely amazing and professional . It’s also a great hotel but the staff made it an amazing stay and that’s why I will visit again and again. I want the hotel to know these staff are a big asset to the growth of the hotel.
2025-01-16
Everything was perfect.Thank you very much👏🏼👏🏼👏🏼
2025-01-16
Obrigada pelo atendimento gentil e qualidade dos serviços do hotel e de seus funicionários.
2025-01-16
Satisfied of our stay of 2 days in your hotel. One only thing, there was a bit of dust on the table, not removed in 2 days.
2025-01-15
Many thanks for the great job done and the excellent service provided!!
2025-01-15
Bravo et bon courage pour le travail que vous faites
2025-01-15
Many thanks for the professionalism and the courtesy demonstrated during my stay which made it excellent!
2025-01-15
Complimenti per la scelta dello staff, persone che brillano per cortesia e professionalità
2025-01-14
Muchas gracias por la amabilidad de todo el personal.La habitación muy bien, las instalaciones muy bien y el l desayuno excelente.Muy bien situado.
2025-01-14
El muchacho que nos atendió a nuestra llegada fue muy simpático y amable, y nos ayudó mucho explicándonos cómo podíamos encontrar el punto de encuentro de una excursión que teníamos reservada. ¡Y además nos atendió en español!
2025-01-14
Muchas gracias, nos encantó la estancia en el hotel y los pequeños detalles que recibimos
2025-01-14
Bravissimo!!
2025-01-14
The front of house staff were all so incredibly helpful and welcoming. We really appreciated the accommodating they all were
2025-01-14
Veramente grazie per la vostra accoglienza e gentilezza
2025-01-14
Tutto perfetto. La cura dei dettagli come i pensieri trovati in camera e l’essere stati contattati dopo per avere un feedback hanno fatto la differenza.
2025-01-14
La struttura è bellissima ed il personale eccellente
2025-01-14
Thank you for professional and comfortable facilities and staff! We would definitely return to your hotel in the future.
2025-01-13
Grazie per il bellissimo weekend trascorso È stato tutto splendido
2025-01-13
Todo Fantastico,
2025-01-13
El personal fue increíble y hicieron la estancia perfecta, todos muy amables y corteses!
2025-01-13
Tutto lo staff competente e premuroso
2025-01-13
Thanks a lot for the brilliant service.
2025-01-12
Grazie mille per l accoglienza. Siamo stati bene. In particolare siamo stati piacevolmente sorpresi della qualità della colazione
2025-01-12
Muy satisfactoria la estancia. Ubicación, instalaciones y calidez en la atención. Un 100 de calificación.
2025-01-12
Muchas felicidades y muchas gracias. Nos atendió una chica de origen Brasileño. Fue exelente su atención.
2025-01-12
Grazie infinite, siamo stati benissimo.
2025-01-12
Bravi tutti
2025-01-12
The shower cubicle needs to be bigger.
2025-01-12
GRAZIE A TUTTI !
2025-01-11
Staff super speciale, tutti molto professionali e pronti ad ogni esigenza. Un grazie particolare anche a Daniela che ci ha aiutato con un problema con le scarpe della mia ragazza.
2025-01-11
Muy buena experiencia , muy buen trato y cortesía del personal, agradecido y si vuelvo por florencia trataré de utilizar nuevamente el hotel además de recomendarlo si se me consulta.
2025-01-11
Thanks for making ours a pleasant stay.
2025-01-11
Overall - good!
2025-01-11
Merci beaucoup pour l acceil c ete un plaisir de sejournee dans votre hotel
2025-01-11
Thank you very much to all the staff of this hotel! Staying here was very comfortable! Special thanks for the compliment before leaving!
2025-01-11
Merci ♥️♥️
2025-01-10
cortesi, professionali ed accoglienti
2025-01-09
Thanks
2025-01-09
A sammy
2025-01-09
Thank-you so much.
2025-01-09
Congratulations for all staff.
2025-01-09
Thanks for all, specially for Yukiko. On the other hand, the 8th of January, I forget the charger of my mobile in room 253, if you find It, could you send me It?, I'd pay shipping cost. I am Salvador Lima and my address is Plaza Grande 2, 2°B, 28850-Torrejon de Ardoz - Spain Phone (+34)686506013
2025-01-09
Very good
2025-01-08
Adorei!😍
2025-01-08
Thank for all and each workers in hotel
2025-01-08
친절한 체크인아웃 안내와, 짐 보관 서비스, 정돈된 방에서 편안하게 쉬었다 갔습니다. 맛있는 조식과 풍부한 양을 먹을 수 있어서 좋았습니다. 앞으로도 잘 부탁드립니다.
2025-01-08
Gran atención y amabilidad del personal a la hora del check-in
2025-01-08
Bravi il personale
2025-01-08
Thanks for everything, Front Desk, They are fast and friendly 😁
2025-01-07
Personale molto gentile, disponibile ed educato
2025-01-07
Complimenti tutto 5 stelle
2025-01-07
Anna is a great professional!
2025-01-07
Grazie per le attenzioni e la cortesia
2025-01-07
Grazie a Marco per avere trovato una sistemazione alternativa e di livello superiore a seguito di ritardo nella disponibilità della camera
2025-01-07
Siete stati tutti gentili e sorridenti vi ringrazio molto
2025-01-07
Grazie per la gentilezza e l’accoglienza, queste hanno fatto la differenza.
2025-01-07
ottima pulizia e accoglienza
2025-01-06
Il personale addetto alla Reception e' veramente cortese e professionale. Complimenti. Inoltre il presente fattoci trovare in stanza ( il pacco di pasta senza glutine - mia moglie celiaca ) e' stata veramente un plus. Grazie.
2025-01-06
Thank you for a wonderful stay
2025-01-06
Grazie per la cortesia e la disponibilità di tutto il personale… è stato il nostro terzo anno consecutivo e sicuramente torneremo anche in futuro…
2025-01-05
Grazie mille per la vostra disponibilità e gentilezza, torneremo sicuramente!
2025-01-05
I ragazzi dello staff sono stati sempre gentilissimi
2025-01-05
Perfect service. Thank you!
2025-01-05
Thanks to All the staff from reception to housekeeping. They are very courteous and helpful. Special thanks to the cafe breakfast Team for being professional and guests oriented. Special thanks to Giuseppe and Amelia for the wonderful experiences. My family and I enjoyed our stay.
2025-01-05
Excelente atencion y servicio,sobre todo del personal del desayuno y limpieza!!
2025-01-04
Un ringraziamento al personale tutto ed uno in particolare alla Sig.ra Angelica della sala per le colazioni molto professionale disponibile e simpatica.
2025-01-04
The staff were so welcoming and even called on the first night making sure everything was okay. The location could not of been more perfect. It was so close to everything which made it so convenient. The room was clean and comfortable making it a pleasant stay.
2025-01-04
Thanks for making us feel home
2025-01-03
.
2025-01-03
Grazie mille per l ospitalità
2025-01-03
Personale cortese e disponibile
2025-01-12
Complimenti a tutto lo staff per gentilezza e efficienza
2025-01-03
Excellent team. Considerate & patient. Nice personalized touches from complimentary drink at bar as room was not ready to chocolates, and pasta gifts.
2025-01-02
Muy atentos todo el tiempo. La estadía fue muy placentera. Gracias por los detalles.
2025-01-02
Thank you for hiring that staff to serve your customers
2025-01-02
Parabenizo toda a equipe pela excelente acolhida, especialmente a atendente Loianne, que nos atendeu super bem! Voltarei e recomendarei o hotel a amigos.
2025-01-01
We have been staying at Ambasciatori for many years during our annual visits to Florence and continue to have the highest regard for its most kind, friendly and professional staff!
2025-01-01
Tutti molto gentili
2025-01-01
Amazing stay, very helpful staff and lovely room.
2025-01-01
Staff was very courteous!
2024-12-31
Thanks so much!
2024-12-31
Grand merci à toutes les équipes ´ y compris celles qui œuvrent dans les cuisines, les backdoor office et je l’on oublie parfois. Tout le monde est vraiment aux petits soinss et attentionné.
2024-12-31
Absolutely fantastic customer service from the start. Friendly and helpful staff.
2024-12-30
They were all excellent.Thanks.Happy new year!!!
2024-12-30
Merci à l’équipe au petit soin
2024-12-30
The hotel staffs are very nice and helpfully. I am very appreciate with them. My daughter liked your hotel very much. Thank to your team to make my vacation so enjoyable.
2024-12-30
É a quinta vez que nos hospedamos no Hotel e sempre ficamos satisfeitos. Destaco a cordialidade de todos os funcionários, especialmente, os profissionais da recepção e do local onde o café da manhã é servido. Parabéns por serem realmente petfriendly! Nosso pequeno Shitzu nos acompanhou no bar e durante o café da manhã. Muito obrigada 😊 Em breve, retornaremos!
2024-12-29
Thank you so much for making our stay in Florence comfortable and memorable! We will stay again on our next visit!
2024-12-28
Thank you so much for running a great hotel! Wonderful experience!
2024-12-28
Tout est parfait. Votre établissement correspond très exactement à nos attentes.
2024-12-28
Félicitations à tout le personnel
2024-12-28
Thank you a very enjoyable stay.
2024-12-28
Thanks for making our stay a pleasant
2024-12-27
Gracias por su atención y trato amable.
2024-12-27
Excellent stay
2024-12-27
Grazie per tutto e buone feste
2024-12-27
Thank you for making our stay great!
2024-12-27
complimenti a tutto il personale
2024-12-27
I would like to thank guest service manager that ipgrsted our room to have a enjoyable night and to Mrs. Goli that was very helpful and professional.
2024-12-27
Grazie per la disponibilità del personale e per la fantastica colazione che offrite ogni giorno, di qualità e varia.
2024-12-27
Marco was very helpful! Amazing person.
2024-12-27
Renewed rooms
2024-12-26
Nous sommes ravis de notre séjour ds cet hôtel . Le personnel est très agréable et professionnel , le petit déjeuner est incroyable et l emplacement est central . Nous reviendrons avec plaisir .
2024-12-26
Very professional and friendly staff
2024-12-26
Merci pour le beau séjour
2024-12-26
Grazie per tutto.💕
2024-12-26
Complimenti per la direzione del vostro Hotel. È stato meraviglioso soggiornare da voi. Torneremo sicuramente
2024-12-26
CC
2024-12-26
Excellent service
2024-12-25
Merci beaucoup à tout le personnel de l'hôtel. Ils sont très gentils, attentifs, aux petits soins. L'hôtel est très beau, et il était idéalement situé pour nous (cœur historique, tram, gare). Les différentes attentions sont également extrêmement agréables (boisson d'accueil, paquet de pâtes comme cadeau de départ, dépose de bagages). Nous nous sommes sentis privilégiés.
2024-12-25
Tremendous service and professionalism. Great hotel and great city. Loved our time there. We has 3 rooms and enjoyed a lot.
2024-12-25
I nostri ringraziamenti vanno al desk check-in/checkout per GENTILEZZA e CORTESIA
2024-12-25
Muchas gracias por la amabilidad de todo el personal.
2024-12-25
I would like to thank Yukiko, one of the reception staff. She made our check in and out experience perfect and was so friendly. She went above and beyond to make sure we were taken care of and had all the information we needed.
2024-12-25
Gracias por todo lo demás. Nuestra instancia fue muy agradable.
2024-12-24
Great hotel and personnel
2024-12-24
Very supportive staff
2024-12-23
Gracias por su acogimiento
2024-12-23
Yes of course. Fantastic front office staff namely Ukiko and Maria (hope I got the names right) who was super helpful and courteous. Breakfast was excellent with fantastic spread. Just a suggestion to have the food labeled as not everyone takes beef and pork.
2024-12-23
El hombre de la recepción del desayuno muy majo, el que estaba el viernes y el sábado
2024-12-22
Complimenti per tutto
2024-12-22
Tout était vraiment parfait Excellent rapport qualité prix
2024-12-22
Merci pour votre gentillesse, votre professionnalisme, vos attentions ainsi que pour les arrangements effectués. ( nous avions raté notre avion et vous avez très gentiment accepté de modifier notre réservation sans frais et nous avons aussi pu ajouter une nuit à cette réservation, encore merci)
2024-12-21
Ich war an meinem Geburtstag bei Ihnen und wurde beim Frühstück mit einer Gratulation und einer Geburtstagskerze überrascht. Das hat mich sehr gefreut.
2024-12-21
Thanks Marco and team!
2024-12-21
Il personale del ricevimento é eccellente; il signore che mi ha accolta a colazione é stato gentilissimo e super disponibile!!!
2024-12-21
Es war ein Traum! Danke!
2024-12-20
complimenti al personale della reception (Loianne) e della cucina (Angelica)
2024-12-20
Buena situación. Limpieza diaria. Muy agradable el personal del desayuno
2024-12-20
Sempre sorridenti. Bravi !!
2024-12-20
I was happy to stay in a clean and well-organized room and a comfortable hotel environment.
2024-12-20
Grazie a tutto il personale, sempre disponibile, sorridente, gentile e professionale!
2024-12-19
volevamo ringraziare tutto il personale per l'accoglienza buone feste a tutti!
2024-12-19
Thank you for your hospitality. Everything here make me relax and calm. After going through a stressful trip and tour in Italy, arriving here made me feel like I was at home, safe and warm. Thank you to everyone, especially Mr. C, the hotel manager. Meeting you that day made me very happy.
2024-12-19
Süper
2024-12-19
Grazie. Buon Natale.
2024-12-18
Un hotel meraviglioso da fermarci prossimamente
2024-12-18
Good work
2024-12-18
perfect and it's my favourite hotel during my journey
2024-12-18
Thank you for all your services and support
2024-12-18
Ricezione, cortesia
2024-12-17
Thank you
2024-12-17
Hotel muy bonito y con buena ubicación, las recepcionistas nos dieron todas las atenciones necesarias, muchas gracias por todo
2024-12-17
Il personale è molto accogliente attento e cortese. Fanno la differenza!
2024-12-17
Merci pour votre accueil lors de notre détresse annulation de notre avion et pour vos efforts en Français cela fait plaisir. Une super équipe qui nous a bien aidé
2024-12-16
Ottimo fine settimana
2024-12-16
More English TV
2024-12-16
Grazie di tutto!! Ritorneremo sicuramente
2024-12-16
Grazie della vostra serietà, professionalità e gentilezza. Buona serata
2024-12-15
Ottimo il servizio colazione, sia in termini di qualità dei prodotti offerti che della cortesia del personale
2024-12-15
Efficienti e gentili
2024-12-15
Grazie
2024-12-14
I would like to thanks recipient staff they are very helpful
2024-12-14
Ok
2024-12-14
Everyone at the reception was so friendly. They even let us check in early as the room was ready. People were so polite and helpful.
2024-12-14
El personal muy educado y muy amable. Te ayudan en todo. El personal de limpieza muy bien. Y el personal del desayuno súper amables.
2024-12-14
Tout le personnel est très poli, affable et à notre disposition. Bravo!
2024-12-14
Thank you for everything
2024-12-13
Grazie di tutto e spero di tornare presto nella vostra struttura
2024-12-13
El personal de recepción y en general del hotel muy amable, muy atentos y dispuestos. Gracias por su hospitalidad y recibimiento, nos sentimos muy bien acogidos
2024-12-13
Merry Christmas
2024-12-14
Todo a sido genial el servicios las personas que trabajan ahí y incluso la decoración me fui muy contesta de ahí y con más ganas de seguir.
2024-12-12
Ottima squadra
2024-12-12
Grazie per tutti é a tutti In special to Daniela and the brazilian girl, from reception
2024-12-13
Grazie per l’accoglienza e la cordialità
2024-12-11
Complimenti a tutto il personale tutti cortesi, disponibili e professionali
2024-12-11
Tutti bravi menzione Lorenzo reception e il ragazzo all’ accoglienza della colazione con un Buongiorno Unico e Gradito
2024-12-11
Complimenti buono confort grazie
2024-12-12
Todo ok
2024-12-11
Grazie per il piacevole soggiorno.
2024-12-11
Complimenti a tutto lo staff, sempre gentile e sorridente
2024-12-11
Ragazzi dello staff incredibilmente cordiali e disponibili. Client oriented
2024-12-11
Gracias
2024-12-06
The Bar staff were superb and were very knowledgeable about the local area and loads of recommendations.
2024-12-06
Special thanks to Lorenzo at the reception desk.
2024-12-06
Grazie di tutto, è stato un soggiorno piacevolissimo
2024-12-06
Vi ringrazio molto perché oltre ad averci offerto un servizio eccellente siete stati tutti molto cortesi grazie
2024-12-06
Tutto ok tranne x quel problemino segnalato a cui voi prontamente avete cercato di risolvere,ma che purtroppo è rimasto.
2024-12-05
Great hotel and great staff!
2024-12-05
complimenti allo staf
2024-12-05
Grazie per tutta la vostra attenzione, educazione ottima di tutto lo staff
2024-12-05
Agradecimiento a los empleados del buffet del desayuno,mención especial a Angélica por sus atenciones y amabilidad.
2024-12-05
Grazie anche per l'upgrade
2024-12-05
Todo el personal muy bien y amable
2024-12-04
Thank you
2024-12-04
Igor and Goli. Absolutely helpful. Above and beyond service.
2024-12-03
Thank you
2024-12-03
Ringrazio il personale per la disponibilità nel risolvere le nostre esigenze
2024-12-03
Very nice and good hotel
2024-12-03
Thanks for your warm welcome and great service
2024-12-03
Tt perfetto
2024-12-03
tks so much for all the team
2024-12-03
Thank you for everything.
2024-12-03
Félicitations
2024-12-03
Thank you for the warm welcome and good advice.
2024-12-03
Ringrazio per l'ottima organizzazione e professionalità del personale, in special modo lo staff addetto alle colazioni ed un plauso per la signora Angelica,
2024-12-03
Thank you for being a good host
2024-12-03
Thanks
2024-12-02
Un grazie speciale a Giovanni della reception che con la sua professionalità, cortesia e simpatia ci ha fatti sentire a casa
2024-12-02
Grazie per aver contribuito al piacevole e breve soggiorno.
2024-12-02
Complimenti
2024-12-01
Per lavoro viaggio spesso e soggiorno in varie strutture,post covid,raramente ho trovato una gentilezza,premura verso il cliente,professionalità come qui all’Ambasciatori. Complimenti davvero!
2024-12-01
Ringrazio per il piacevole soggiorno
2024-12-01
Grazie mille al barista che nonostante fosse mezzanotte meno 1 minuto mi ha fornito quanto necessitavo per la notte.
2024-12-01
Per la disponibilità del personale e gentilezza. Anche al personale della colazione (angelica per esempio)
2024-11-30
Thanks 🙏
2024-11-29
Soggiorno fantastico; tutto perfetto; spero di ritornare presto
2024-11-28
Agradecimiento al check-in y chech-out,ahora no recuerdo su nombre creo que Yoki,de rasgos orientales
2024-11-27
Ringrazio della cortesia dimostrata, soprattutto in fase di check-out.
2024-11-27
It is a great place to stay, definitely would recommend. Very nice and welcoming people.
2024-11-27
Compiments to Daniela at A Bar and Lorenzo at rhe recepcion
2024-11-27
Giulia at check in was most helpful and friendly and answered all my questions. The little note at our room welcoming us was a nice gesture. And so was the farewell note with the little gift - a very nice classy touch. Our room was upgraded and this was a very a nice gesture by the hotel and we thank the hotel and staff very much. Overall we had a lovely stay in Florence - the Florentines are nice people and proud of the city which is wonderful.
2024-11-28
Personale tutto veramente cortese
2024-11-27
El personal muy amable, sobre todo las personas que te recibían en el desayuno, encantadores. El precio, la ubicación y el desayuno muy buenos.
2024-11-26
Grazie alla receptionist, sia all arrivo che alla partenza. Gentilissima e disponibile. Mi dispiace solo non ricordare il suo nome per ringraziarla specificatamente, penso sia sudamericana.
2024-11-26
I unfortunately do not know their names, but at the breakfast buffet the gentleman at the desk checking us into breakfast each morning was incredibly kind. Also the young gentleman who brought us cappuccinos was very attentive. Each staff member at the buffet and in the hotel greeted us and offered assistance, going above and beyond. This was my second visit to the hotel, and definitely not the last!
2024-11-26
Thank you especially to the check-in employees, very very kind
2024-11-26
.
2024-11-25
Ringrazio per professionalità e cordialità ricevuta sia di persona che durante lo scambio di informazioni da me richieste tramite e mail.
2024-11-25
well done
2024-11-25
Customer experience veramente molto soddisfacente con il servizio altamente professionale e nello stesso tempo caloroso e personalizzato, attento alle nostre esigenze
2024-11-25
Grazie per l'eccellente ospitalità
2024-11-25
the hotel staff were very nice and helpful and the overall experience was just great
2024-11-24
Tutto il personale era cordiale e brillante. Ho passato una bella giornata.😁
2024-11-24
Continuate così!!! Complimenti!
2024-11-24
Der Aufenthalt war sehr gut, Zimmer sauber, die Bedienung war sehr gut.
2024-11-23
I staff sono stati gentili e efficaci.
2024-11-23
Ho trovato un ambiente sorridente e professionale.
2024-11-23
The reception team were really friendly and helpful.
2024-11-24
Grazie!
2024-11-23
Buon livello
2024-11-21
Thank you for the great stay
2024-11-21
Igor fue un excelente host, nos ayudó a ubicarnos y nos dio recomendaciones sobre Firenze. ¡El personal en general fue excelente!
2024-11-21
Thank you for hospitality!
2024-11-21
Bella struttura e gestita molto bene. Ho anche chiesto la cortesia di avere un ferro da stiro ed avete provveduto. Grazie ancora e ci vedremo presto! Unica cosa è che il Wi-Fi era molto lento e non riuscivo a lavorare con il pc (ho dovuto collegarmi tramite il cellulare), ma questo è nulla rispetto a tutto il resto. Grazie
2024-11-20
Excellent. Keep up the good work.
2024-11-20
Todo el personal muy atento
2024-11-20
Complimenti per la cortesia e disponibilità del personale.
2024-11-19
Complimenti per la vostra attenzione alla continua crescita
2024-11-19
Rapporto qualità prezzo insuperabile, personale perfetto soprattutto Igor e Daniela del bar
2024-11-19
The staff were very accommodating and helpful. The note on arrival and the gift before we left were a lovely touch
2024-11-18
A
2024-11-18
Cordiali e veloci
2024-11-18
Ringraziamo Lorenzo per la sua gentilezza e la struttura per averci offerto un upgrade della camera con vista sul duomo.
2024-11-18
Grazie di tutto per la calorosa accoglienza e per il servizio ottimo ci rivedremo presto!
2024-11-18
Grazie
2024-11-18
Grazie per l accoglienza….il personale è veramente gentile e professionale
2024-11-18
Well organized
2024-11-17
Personale gentilissimo. Stanza perfetta. Colazione ottima. Location davanti alla stazione SM Novella: meglio di così?
2024-11-17
Complimenti al personale ( tutti inclusi )
2024-11-16
La estancia fue excelente, muy buena trato
2024-11-15
Grazie per averci dato un upgrading ed offerto un drink di benvenuto. La nuova stanza era moto gradevole
2024-11-15
thanks to marac he was so nice guy showed me everything and explain to me all things i beleive he is good staff who cares about customers
2024-11-15
Breakfast was impressive with so many choices, spacious seating areas and friendly staff. Nice experience :)
2024-11-15
Marco at the reception made our stay in the hotel excellent ! He even proposed and suggested us to book from your hotel chain Atlantic hotel in Milano which was also excellent as yours.
2024-11-15
Igor from reception was so fine and polite.
2024-11-15
Complimenti a Marco per l’accoglienza che ci ha riservato. Disponibile, gentile e discreto.
2024-11-15
All very kind at the reception during check in and check out.
2024-11-15
Igor è stato gentilissimo.
2024-11-14
From the breakfast to the smiling faces of the staff, we had a wonderful 3 nights. We were especially happy to have a card left in our room, treats and pasta as a gift. We were welcomed at breakfast and felt very comfortable. I will recommend this hotel to everyone from now on.
2024-11-14
Great service n breakfast
2024-11-14
Ho appezzato molto la disponibilità nel trovarmi una sistemazione avendo scoperto all'arrivo, che la mia prenotazione non era stata confermata (per un errore tecnico non dovuto all'hotel)
2024-11-14
Grazie per la disponibilità del personale, sono un cliente abituale e sono contento di aver ritrovato Marco, di cui apprezzo sempre la gentilezza e la professionalità
2024-11-14
Réception : personnel accueillant et respectueux bravo
2024-11-14
Good friendly staff, esp. Lorenzo, also Marco.
2024-11-15
ottimo lavoro
2024-11-13
I would like to thank the Japanese reception when we checked in, she was amazing!! I was hoping to see her again but didn't she was soo lovely. As well as the staff members in the restaurant when we went to redeem our free drinks. Lovely staff!!
2024-11-13
Igor the best
2024-11-13
all compliments for Igor from Serbia
2024-11-13
Félicitations et remerciements surtout pour l'acceuil et l'attention portée aux clients.
2024-11-12
personale cortese e attento
2024-11-12
Especial agradecimiento a Marcella Cioppi por su atención y pronta respuesta, Muchas gracias!
2024-11-12
Excellent breakfast
2024-11-12
Complimenti a tutto il persona, gentile e disponibile. Ma soprattutto a Lorenzo, un ragazzo molto simpatico e attento che mi ha fatto sentire come a casa con la sua accoglienza.
2024-11-12
Très bon accueil, personnel très disponible et courtois, nous avons apprécié la consommation offerte au bar. Merci pour ce très bon séjour
2024-11-12
Merci à votre personnel d accueil
2024-11-12
Davvero un ottimo Hotel con un ottimo personale e una colazione davvero ricca e varia ma soprattutto buona! ho soggiornato lì per 3 giorni in questo hotel con il mio compagno e mi sono trovata davvero bene. Cordiali, gentili e sempre disponibili...se dovessi ritornare a Firenze prenderò in considerazione quest'albergo. Grazie per la vostra ospitalità e cortesia un 100 e lode! 😄
2024-11-12
Personale gentile e disponibile
2024-11-11
Agradecemos a atenção e cordialidade de todo staff , em.especial Joianne e Aurora. Recebemos indicação de familiares e com certeza voltaremos, bem como indicaremos para amigos. Muito obrigada por tornarem nossa estadia em Florença tão especial.
2024-11-11
😊
2024-11-11
A los chicos y chicas de recepción por su cordialidad
2024-11-11
Thanks
2024-11-11
Thank you!
2024-11-10
Staff are so well trained and professional. Special thanks to Igor at the reception
2024-11-10
Special thanks to the staff at the reception and the restaurant. They are professional, friendly, accommodating and caring.
2024-11-10
Enjoyed my stay
2024-11-09
Gracias por el cambio de habitación.
2024-11-09
Very good service 👍🏽
2024-11-08
Complimenti e grazie
2024-11-08
Would like to thank the reception for their warm welcome and kindness in their way of dealing .
2024-11-08
Per quanto riguarda il personale non ho nulla da obiettare
2024-11-08
super service et que travail à l’accueil
2024-11-07
thanks the front desk staff warm greetings and help
2024-11-07
I had a lovely stay! The rooms were really nice and clean, staff were lovely and I would high recommend it to others. Thankyou!
2024-11-07
We had a lovely time staying with you in Florence. We definitely want to come back to Florence and we would certainly book the hotel again. Everyone was so friendly and helpful. We are going through a very difficult time with a seriously ill family member, so to come away and be able to relax was very appreciated. Thank you so much for your hospitality.
2024-11-07
Loved the stay at hotel. The receptionists were super cordial.
2024-11-07
Todo estuvo excelente muchas gracias y felicidades
2024-11-06
Thank you for the service. Everything was so perfect!
2024-11-06
Gracias a todos y muy especialmente a Marco que en todo momento se preocupó por el bienestar de mi familia y solucionó el problema de las habitaciones, muchas gracias Marco!.
2024-11-06
Bravi tutti Giovani volenterosi e appassionati
2024-11-05
Lady at front desk helped correct our door key problem, by calling maintenance, coming up to our room to make sure problem was corrected and gave us complimentary water while we waited. Sorry we can’t remember her name, but she was of Chinese(?) or southeast Asian descent.
2024-11-05
Very clean and good value
2024-11-05
We loved the hotel and they all were very kind and professional. The place was near everithing and the personal extremely cordial and nice. Thank you!
2024-11-05
Have been staying at a series of hotels over the last 12 days and yours has been the best!
2024-11-04
Le ragazze delle pulizie molto educate e gentili oltre che professionali.
2024-11-04
Quando si inizia un soggiorno con dell'ottima accoglienza si rende il tutto più bello. Grazie a tutti
2024-11-04
Great service
2024-11-05
Ottimo personale di servizio, ma infrastrutture interne vecchie e da sistemare.
2024-11-04
El agua, la bebidas y la pasta de cortesía son un detalle estupendo y todo el personal es muy amable y atento. Todo esto hace que la estancia sea muy cómoda. Muchas gracias.
2024-11-04
Thank you for the return gift …really appreciate it❤️
2024-11-04
Thanks to all the staff we dealt with during the four days of our stay. You are extremely kind, courteous and welcoming, from the first moment we arrived to the day when we checked out. We thoroughly enjoyed our visit with you and will definitely be staying with you next time we are in Florence.
2024-11-04
La signorina della reception, al telefono quando ho prenotato, era gentilissima e premurosa, complimenti. Il servizio che mi ha sodisfatto moltissimo era il fatto, che siccome siamo venuti di mattina in treno, potevamo lasciare giá le valigie e girare per Firenze!
2024-11-04
Housekeeping was great, our room was clean & tidy daily. Thank you & much appreciated.
2024-11-03
Woman on the desk was helpful and absolutely lovely.
2024-11-02
A special thank you to Ms Ilenia at the front desk. She was very helpful and professional. From sauro room 439 Thank you
2024-11-02
The evening bellboy for going above and betond
2024-11-02
Otherwise everything else was very nice :D
2024-11-02
Thank you for your professionalism and wonderful service!
2024-11-02
Your hotel is very well managed and your staff are well trained, very knowledgeable and extremely helpful. They helped us a great deal and all were very pleasant.
2024-11-01
Thank you for having helpful, kind staff and comfortable clean accommodations. I also liked that the hotel was very conveniently located near the train station.
2024-11-01
We really enjoyed our stay, a lovely, modern hotel that was very reasonably priced. The staff were all helpful and even though our room was slightly delayed in being ready we did appreciate the welcome drink in the bar area.
2024-11-01
Votre plus grande force est le petit-déjeuner et le personnel qui s'en occupe. Ils et elles sont fantastiques! Extrêmement aimable et avenant! Particulièrement Angelica, Kleber et Claudia à la cuisine. Le service est excellent et le plus bel aspect de notre séjour. Et Zach à l'accueil est merveilleux de gentillesse! Tous les matins, nous avions hâte de descendre pour le petit-déjeuner! Vraiment une équipe du tonnerre! Bravo à tous!
2024-10-31
accoglienza professionale e gentile .
2024-10-31
This is definitely the best hotel we have ever stayed at for years! The staff is warm, welcoming, and very helpful...the room is amazing with extremely comfortable beds...and the location is perfect! Couldn't be happier!!!
2024-10-31
Overall this hotel is good in all aspects
2024-10-31
Merci de m’avoir offert le séjour pour le petit chien, le petit tapis et la gamelle ainsi que la bouteille d’eau Merci
2024-10-31
Very professional front desk. Wonderful experience overall in all ways. I would stay at C-hotels again!
2024-10-30
Many thanks for the quick help when I came back to collect our passports which we forgot in the room! ❤️
2024-10-30
such a very comfortable stay ….thank you . if i have to go back to Italy again, i will certainly stay with you again
2024-10-29
Vielen Dank der Mitarbeiterin am Reception Aurora, sie hat absolut genialen Job gemacht
2024-10-28
Thanks u for the hospitality and will definitely step back in during my next visit to Florence. Muaath
2024-10-28
good hotel enjoyed free drink on arrival
2024-10-28
I want to commend Goli for a job very well done. She was incredibly accommodating and helped us throughout our check-in and check-out process. She even escorted us to our room, making sure we knew how to use the keys. Goli also shared valuable information about exploring Florence, which was very helpful. She is a wonderful example of excellent service and hospitality. I would encourage everyone to emulate her dedication. Thank you so much for the warm welcome and the complimentary drink. We truly appreciate it
2024-10-28
Nicol and Angelica were excellent and went above in service and professionalism. Be very proud that they represented you in such a fine manner.
2024-10-28
Thank you so much! Looking forward on my next visit
2024-10-28
Overall is satisfactory
2024-10-28
Goli was very helpful, professional & courteous.
2024-10-27
I had a great stay and was most impressed by the friendliness of all staff in all areas of the hotel - just wonderful!
2024-10-27
Compliment
2024-10-27
Un buon soggiorno in un ambiente pulito circondati da persone cortesi . Una menzione particolare per la colazione ed il servizio ristorazione di gran qualità
2024-10-27
Thank you very much gratzie ☝️
2024-10-27
Helpful and friendly staff, thank you!
2024-10-27
None
2024-10-26
Thank you for your hospitality
2024-10-26
Everyone that I dealt with at the hotel was friendly and efficient. It felt like a 'family' run hotel with a great team spirit.
2024-10-26
Thank all of you
2024-10-25
Personnel très sérieux et compétent. Bravo
2024-10-25
Professionali.👍🏻
2024-10-25
Everything was excellent! At Firenze located in the front of the Train Station.
2024-10-25
Beautiful and quiet place
2024-10-25
Beautiful reception staff - wonderful warmth and communication.
2024-10-25
Thank you so much. It was amazing experience here. Definitely I’ll stay this hotel again!
2024-10-24
Everything was well done and the standard was top notch
2024-10-24
Muy buena atención en el hotel y en el sitio del desayuno.
2024-10-24
thank you
2024-10-24
The hotel exceeds our expectation. It is much better inside than the look from outside. Service is excellent and the farewell gift of pasta is such a unique touch. I highly recommend to stay here. We only stayed one night but would be happy fo stay longer as it's such a lovely city.
2024-10-23
Thank you would recommend to everyone back I New Zealand
2024-10-23
Personnel aux petits soins. Grand merci
2024-10-23
Personal muy atento para explicar muu bien a detalle las dudas que tubimos excelente personal hacen que la estancia sea muy grata y confortable
2024-10-22
To the entire staff complement a huge thank you. Personable and thoughtful. Brilliant.
2024-10-22
Great location and convenience
2024-10-22
Thank you for the quick reaction to fix the doors of the closet
2024-10-21
Hotel con buen emplazamiento y excelente atención por parte del personal.
2024-10-21
Nos pareció ganador el detalle que dejan en la habitación para los huéspedes
2024-10-21
We would like to extend our heartfelt thanks to Lorenzo for making us feel so welcome and special. His courteous, polite, and friendly demeanor truly stood out, and he went above and beyond to ensure we were comfortable. Thank you, Lorenzo, for everything – your kindness made all the difference!
2024-10-21
Lorenzo was so polite and helpful. It made staying very enjoyable.
2024-10-20
Thanks!!
2024-10-20
Excellent hotel in fantastic location
2024-10-19
Bel acceuil, personnel souriant qui répond très bien à nos demandes. Merci
2024-10-19
Mejorar los indicadores para los ascensores porque son un poco liosos para acceder a la zona del breakfast y la recepción
2024-10-18
Your front desk staff were exceptional. In every way they helped us find an excellent restaurant get taxis and we’re kind to me when I thought my glasses were taken and looked into it. Thank you. You have a very honorable hotel and staff.
2024-10-18
Thank you for your wonderful service.
2024-10-18
Wonderful kind staff from reception to bar and housekeeping they all made a positive experience on our stay
2024-10-17
Thank you very much for your service.
2024-10-17
All of your front desk staff was wonderful and extremely kind. We arrived on the day of the rail strike and it was madness & chaos in the lobby. Your staff was very patient with everyone!
2024-10-17
Good company offering good service to travelers
2024-10-16
Thank you
2024-10-16
Special thanks to Marco and Loianne for their excellent hospitality.
2024-10-16
Well done
2024-10-15
Thank you Antonio.
2024-10-14
Ms. Danai Z was super great at checkin! She helped us with our rooms and ensured we were comfortable! Super Great Person! Thank you! :)
2024-10-14
Great place! Great experience!
2024-10-14
ringrazio nuovamente i ragazzi della reception...soprattutto Evelina ed Ilenia...per avermi fatto ricevere il cellulare dimenticato in Hotel.
2024-10-13
grazie a tutto il personale
2024-10-13
We had a nice visit!
2024-10-13
posizione comoda , staff cortese ed efficiente ,ottima colazione complimenti !
2024-10-12
Tout le personnel était chaleureux. Hôtel à recommander
2024-10-12
Agradezco al personal por su amabilidad y disposición. Muchas gracias. Ana Lia
2024-10-12
Thanks to all the staff specially the breakfast buffet people.
2024-10-12
Front desk staff was kind, courteous and helpful.
2024-10-11
Weiter so! Bankzahlung für Hotelaufenthalt sollte bis 2 Tage vor Checkin möglich sein.
2024-10-11
Amazing stafff at the reception specially Marco at the reception
2024-10-11
Complemente per l'idea del regalo
2024-10-11
Efficienza degli addetti sia al check in che al check out
2024-10-10
Thank you for the services
2024-10-10
great service
2024-10-10
Lovely friendly staff fr9m reception,breakfast room and room maids
2024-10-10
Everyone was really kind and proactive
2024-10-09
Thanks for the stay.
2024-10-09
Beautiful room and hotel. Thank you
2024-10-09
Everyone was very helpful and polite
2024-10-09
Thank you
2024-10-09
Gostaríamos de agradecer pelo excelente atendimento do Marco e do Antonio que nos recebeu no hotel com muita simpatia e atenção.
2024-10-08
Thanks for the whole team
2024-10-08
Great location, overall service was good.
2024-10-08
Lorenzo and all the team at the front desk were very kind and welcoming.
2024-10-08
excelente.
2024-10-08
Compliments to from office staff for help, assistance and advice
2024-10-08
Great contact and information prior to arrival.
2024-10-07
Complimenti.
2024-10-07
What an amazing stay we had at C-Hotels Ambasciatori!!! From the moment Igor & Marco welcomed us with such amazing customer service at check in, to the fabulous hospitality of Claudia, Angelica, Zack & Cleber during our delicious daily breakfast, to the beautiful views from our room, to the ideal hotel location, my husband and I have been totally WOW'D during our stay. We looked so forward to the wonderful evening conversations & laughter we shared with Igor & Marco as well as the mornings spent with Claudia & Angelica who always remembered our favorite seats and how we liked our cappuccinos prepared! What a blessing this team was to us during our stay! Thank you so much for the attention to every detail and for a team that goes above and beyond to deliver the highest level of customer service. You all have made our 1st visit to Florence a truly memorable one! We can't wait to come back!!!
2024-10-07
The staff in the hotel was super, we asked for help with restaurants and bookingsl perfectly executed.
2024-10-06
Personale sorridente pronto a soddisfare ogni esigenza
2024-10-06
Grazie
2024-10-06
Very proactive if any issues, resolved very fast. All staff was very helpful polite
2024-10-05
Thanks.
2024-10-05
The front desk staff were very helpful. They gave amazing directions and took the time to make sure you understood. They spoke amazing English which helped with the questions we had.
2024-10-05
personal muy educado. Nos recibió una mujer brasileña, que nos explicó todo sobre el hotel y la ciudad. El equipo del desayuno también se merece un 10
2024-10-05
Un ringraziamento va fatto al signor Marco e al signor Lorenzo per la loro disponibilità e professionalità. Un altro ringraziamento va fatto al personale del servizio colazioni in particolare alla signora Angelica per la sua disponibilità, gentilezza e cortesia. Infine ringrazio la direzione e tutto il personale dell’hotel per aver reso il nostro soggiorno eccellente
2024-10-05
The best employee is Daniela from the bar
2024-10-05
Ringrazio il personale per la cortesia e l'attenzione riservataci. alla prossima
2024-10-04
Igor checked us in. He was friendly and courteous and could not have been more helpful. A credit to the organisation.
2024-10-04
A special thanks to all staff for making me and my mother feel at home. Antonio received us with a full smile and he was so helpfull 🤗
2024-10-04
Everyone was very accommodating to my group that was created through Michelangelo Tours.
2024-10-03
A great stay
2024-10-02
Thank you for exceptional service.
2024-10-02
Agradecemos a todo el personal del hotel por su amable atención, en especial a Angélica y a Daniela quienes nos brindaron un especial servicio.
2024-10-02
Agradecemos a todo el personal del hotel por su atención esmerada para con nosotros. Fue una gran experiencia y un excelente servicio, gracias nuevamente.
2024-10-02
Muchas gracias por todo Muy amables todos
2024-10-01
Desk staff and breakfast staff particularly courteous.
2024-10-01
Quería agradecer a Ileana que estuvo pendiente todo el tiempo para que nos sintamos conformes.Estuvo en todos los detalles acompañándonos Gracias
2024-10-01
I believe their names were Evelina and Giovanni, such incredible service! Everyone who helped us at the check-in and check-out desks went above and beyond, ensuring we were happy and helped every step of the way!
2024-09-30
The male in the dining area was fantastic. Very professional however I do not know his name
2024-09-30
La estancia fue muy agradable y confortable, el equipo muy simpático
2024-09-29
Reception staff were excellent and so was the room cleaning service also
2024-09-29
Thx
2024-09-29
Had a wonderful stay
2024-09-29
The staff were very welcoming. Room was clean. The room was small (my only minor negative) but functional for a short stay. In all, I was very pleased with the stay.
2024-09-28
Clean , comfortable and excellent location, just what we needed in our short stay in Florence
2024-09-28
Great breakfast and personnel! But you have to fax your hotels sewers!
2024-09-28
d
2024-09-28
You are amazing thank you
2024-09-27
Thank you very much for your management I would like to say much appreciation to Igor, who helped us with accomodation.
2024-09-27
Staff very polite and helpful. Thank you
2024-09-27
Igor and Alessandro were amazing! Very professionals,helpful and nice to us!!!
2024-09-27
Your staff are excellent (rooms, bar, restaurant and front desks). Grazie
2024-09-27
Thanks for making it such a memorable experience.
2024-09-27
The receptionists are helpful and kind to answer all the questions, which make me feel extremely welcomed to the hotel.
2024-09-26
When I had an issue with the hair dryer it was immediately addressed and a backup hair dryer delivered to my room within minutes. Very grateful for excellent service.
2024-09-26
Ci è piaciuta la gentilezza e l'attenzione dello staff, perché già da subito ci ha coccolato e ci ha fatto sentire a casa. Il primo hotel 4 stelle di più e non di meno. Potessimo dare un punteggio più alto del massimo lo darei a loro
2024-09-26
Ms Nicole’s cheerful smile & warm reception at the counter !!
2024-09-26
Front staff was very friendly. The greeter at breakfast was delightful. While I can’t remember her name, There was a young woman at the bar that was most friendly and helpful.
2024-09-25
Liked the nice touches like the free bar drinks and pasta gift. Staff all very friendly and helpful
2024-09-25
We had one small problem and they took care of it right away. We loved our room our view and the convenience at the railway station. Staff was always helpful and understood English well. I will recommend to anyone planing to visit Florence a lovely and fun city
2024-09-25
Thank you Igor for helping with the safe issue.
2024-09-25
Thanks Aurora for checking us in efficiently after a bit of a wait and for remembering us on checking out.
2024-09-25
Aurora and Goli at front desk were very efficient, warm, friendly and helpful at check-in and check out. Grazie!
2024-09-24
Your staff was very nice and went out of their way to help us with any questions and/or provide assistance.
2024-09-24
Many thanks for a very enjoyable stay . We would definitely recommend this hotel .
2024-09-24
Muchas gracias por la hopitalidad
2024-09-24
Huge thanks to Igor who helped not only with checkin but also explained on the map the city and suggested good places to go
2024-09-23
Excellent staff and nice room
2024-09-23
Thanks for your flexibility in allowing me to keep my luggage in the building while waiting for my train departure time
2024-09-22
Good service
2024-09-22
Complimenti per aver risolto tempestivamente il problema elettrico che si è creato nella mia camera
2024-09-22
Nice centric Location with available of necessary things , good coperative staff and has delicious Breakfast
2024-09-21
Ótimo atendimento e cordialidade.
2024-09-21
The front desk staff was very friendly and helpful
2024-09-21
Thank you so much for everything! The bartender was very nice and professional. One little thing that I wanted to suggest is about the carpet in the room. It would be nice and clean not to have rugs in the rooms. Thank you so much.
2024-09-21
Not much
2024-09-20
Japanese staff helped to meke our stay comfortable and enjoyable as much as possible. We appreciate her a lot.
2024-09-20
Thanks Sami on reception for being helpful.
2024-09-21
Well run hotel and friendly professional staff
2024-09-19
As above. Hotel in great location. Walkable to all sites. Food market was a definite highlight and I will return for that alone. Reception staff recommended a great steak restaurant for a true Florentino experience. Would highly recommend this hotel
2024-09-19
Very helpful front desk staff. Bartenders were efficient and of excellent humor
2024-09-19
Thanks for the reception staff they were very helpful.
2024-09-19
Thank you for making our stay memorable Tadeusz(Ted)J.
2024-09-19
Thank you.
2024-09-19
Grazie per il supporto prestato a me e al mio business partner arrivato a tarda sera dalla Cina
2024-09-19
Front desk was extremely helpful.
2024-09-18
Big thank you to the front desk people (Giovanni, Lorenzo & Evelina). All three were very professional and helpful in providing information and making our check in and check out very easy. All three employees were very friendly and understanding.
2024-09-18
EVERYONE WAS VERY NICE
2024-09-16
Goli was so helpful and friendly on checkout and assisting with my luggage. I really appreciated her excellent hospitality skills.
2024-09-16
The bar is absolutely beautiful and the bartender was a consummate professional. Lots of ice is an American's best friend in Italy. Thank you.
2024-09-16
Always very helpful, especially when I kept leaving my room key in the room.
2024-09-16
Good
2024-09-16
Great breakfast room, very organised and helpful staff. Reception staff happy and helpful. Room cleaning great work. 👍
2024-09-16
Unici
2024-09-16
Seen complaint section.
2024-09-16
Thanks to your check-in staff--- truly excellent. She was so helpful & really took great care of us.
2024-09-15
Excelente personal de recepcion A todos muchas gracias
2024-09-14
Gepflegtes Hotel
2024-09-14
Quiero felicitar a todo el personal de recepción por su amabilidad y cortesía. Asimismo quiero agradecer al personal que atiende los desayunos por los mismos motivos y muy especialmente a Aurora
2024-09-14
ich will gern bedanken eure Mitarbeiter HERR IGOR Reception:9 war sehr willkommen und sehr nett
2024-09-14
We appreciated the fast check out process and the house keeping.
2024-09-14
The breakfast team were very good
2024-09-13
Thank you for a lovely stay
2024-09-13
THANK YOU for the service!
2024-09-13
Great service by providing professional staff.
2024-09-13
Le agradecemos a Lorenzo su amabilidad, profesionalismo y colaboración para hacer de nuestra estadía muy confortable. Estuvimos muy bien atendidos y esperamos regresar pronto.
2024-09-13
Excellent bar staff
2024-09-13
The staff at the restaurant, reception and housekeeping are very helpful and friendly and efficient.
2024-09-13
Your staff "Lo Renzo" was very kind.
2024-09-13
Everyone we interacted with was very kind
2024-09-13
The staff was very nice and helpful! 10/10
2024-09-13
Agradecida pelo cuidado de ligar diariamente a perguntar se tudo corria bem. Muito simpático por parte Parabéns do hotel! *
2024-09-13
Compliments to the greeting at breakfast and the lady that looked after us
2024-09-12
Staff was great.
2024-09-12
"La posizione dell'hotel e il rapporto qualità/prezzo sono eccellenti."
2024-09-12
Excellents marks to whole staff at Reception desk, specially Igor who was extremly kind and helpfull.
2024-09-12
Nicol was a great receptionist. Zack greeted us every morning at the breakfast very kindly. Igor was very kind to ask if we had any problems.
2024-09-12
Thank you!
2024-09-12
Ok
2024-09-11
Thank you. Nice stay.
2024-09-10
The check in and check out were super smooth.
2024-09-10
Everything was perfect
2024-09-10
Thanks for a lovely stay
2024-09-09
Reception girl was very helpful and efficient
2024-09-09
Muchas gracias por la atención y buen servicio
2024-09-09
The staff were very professional & helpful
2024-09-09
Fantastic service!
2024-09-09
The reception staff, particularly an girl named Goli, demonstrated exceptional courtesy and helpfulness. Goli's assistance extended beyond our checkout, showcasing a commendable level of dedication to customer service. I highly recommend this hotel due to its strategic location and the professionalism exhibited by its staff.
2024-09-09
Congratulations on a superb team!
2024-09-07
Great service and help
2024-09-07
Merci à vos équipes, personnel disponible et l’écoute
2024-09-07
Gracias por todo.
2024-09-07
The restaurant attendant who greeted my wife and I for breakfast on both mornings was extremely friendly and courteous Kudos to him. Well done!
2024-09-07
Special thank you to Giovanni (Hotel Front Desk) that helped us immensely with restaurant recommendations, shopping venues, attractions and general information (directions, suggestions, etc.) for beautiful Florence. Also, another thank you to Angelica for making our breakfast meals so special served us coffee (and biscotti) with a smile and wonderful personality.
2024-09-07
Thank you for the complimentary drinks at out arrival and the small thank you gift when we left.
2024-09-07
Personnel were strictly attentive and we receive some gifts in the end. Thanks a lot for that. Those presents make us smile. And we will never forget these gestures.
2024-09-06
They made our stay in Florence even better!
2024-09-06
Service was good. We enjoyed comfortable stay.
2024-09-06
Grs por hacernos sentir especiales
2024-09-06
Thank you for making my stay so pleasant
2024-09-06
Amazing service and extremelly friendly staff
2024-09-05
I would like to make a very big compliment to the breakfast staff. The welcome every morning was exceptional. The staff at breakfast were the best and I will miss them all.
2024-09-05
The staff at the front desk and the host at breakfast were absolutely amazing. I didn't speak to any of the other staff
2024-09-05
The front desk staffs were all excellent in providing information and services. A very special mention to Igor,who checked us in. He was tremendously helpful and always serving us with a smile. He even recommended good spots to visit. His hospitality definitely made our stay in Firenze very memorable.
2024-09-04
Felecitaciones
2024-09-03
Thank you
2024-09-03
Staff was very friendly and professional
2024-09-03
Todo el personal excelente y en especial ANGELICA en los desayunos un amor. Mi mascota encantada también. Saludos desde España gracias por todo.
2024-09-02
A equipe de colaboradores excelente!! Parabéns
2024-09-02
Staff is wonderful. Location is great.
2024-09-02
Angélica, Cleber e Daniela foram maravilhosos! Muito gentis e atenciosos!
2024-09-01
Thank you
2024-09-01
Es war alles perfekt. DANKE!
2024-09-01
Gioli was absolutely lovely and helpful. She is professional, friendly and warm which made my stay memorable. Absolute star!!!!!
2024-08-31
Muy agradecida con el servicio y las atenciones.
2024-08-31
Thank you for the personalized note :) it really made my day
2024-08-31
Patenteando pela atenção dada ao cliente . Foram impecáveis e atenciosos neste ponto .
2024-08-31
We had a problem with our shower not draining at 00:00 and the employee with very short hair and a beard stayed past when he ended his shift to fix our shower. thank you very much to that guy
2024-08-31
Grazie mille. Sono SeHo di Corea. Ho fatto un'bello tempo.
2024-08-31
Personal muy profesional y amable
2024-08-30
Thank you for the effort to make our stay special. Thank you for the prosecco and flowers for our anniversary
2024-08-30
very good cleaning staff.
2024-08-30
Complimenti per l’attenzione al cliente
2024-08-30
Complimenti x tutto. Ritornerò. Daniela Corso
2024-08-30
Grazie milla!! Ok niosro soggiorno da Firenze a statto estraordinario!! Arrivederci!!!
2024-08-29
Thank you for the free drink and the gift (pasta)! I’ll bring it home 😃
2024-08-29
Super clean room, nice and helpful staff. Sweet message and snacks in the room really made my stay so enjoyable
Ottimo
Colazione
Prenotazione e accoglienza
Sistemazione
Soddisfazione globale e informazioni generali
2025-08-27
Lovely room, great staff!