2024-12-23
Yes of course. Fantastic front office staff namely Ukiko and Maria (hope I got the names right) who was super helpful and courteous. Breakfast was excellent with fantastic spread. Just a suggestion to have the food labeled as not everyone takes beef and pork.
2024-12-23
El hombre de la recepción del desayuno muy majo, el que estaba el viernes y el sábado
2024-12-22
Tout était vraiment parfait Excellent rapport qualité prix
2024-12-22
Merci pour votre gentillesse, votre professionnalisme, vos attentions ainsi que pour les arrangements effectués. ( nous avions raté notre avion et vous avez très gentiment accepté de modifier notre réservation sans frais et nous avons aussi pu ajouter une nuit à cette réservation, encore merci)
2024-12-22
Complimenti per tutto
2024-12-21
Ich war an meinem Geburtstag bei Ihnen und wurde beim Frühstück mit einer Gratulation und einer Geburtstagskerze überrascht. Das hat mich sehr gefreut.
2024-12-21
Es war ein Traum! Danke!
2024-12-20
I was happy to stay in a clean and well-organized room and a comfortable hotel environment.
2024-12-20
Sempre sorridenti. Bravi !!
2024-12-20
Buena situación. Limpieza diaria. Muy agradable el personal del desayuno
2024-12-20
Grazie a tutto il personale, sempre disponibile, sorridente, gentile e professionale!
2024-12-20
complimenti al personale della reception (Loianne) e della cucina (Angelica)
2024-12-19
Grazie. Buon Natale.
2024-12-19
volevamo ringraziare tutto il personale per l'accoglienza buone feste a tutti!
2024-12-19
Süper
2024-12-18
Ricezione, cortesia
2024-12-18
Un hotel meraviglioso da fermarci prossimamente
2024-12-18
perfect and it's my favourite hotel during my journey
2024-12-18
Thank you for all your services and support
2024-12-18
Good work
2024-12-17
Hotel muy bonito y con buena ubicación, las recepcionistas nos dieron todas las atenciones necesarias, muchas gracias por todo
2024-12-17
Thank you
2024-12-17
Il personale è molto accogliente attento e cortese. Fanno la differenza!
2024-12-17
Merci pour votre accueil lors de notre détresse annulation de notre avion et pour vos efforts en Français cela fait plaisir. Une super équipe qui nous a bien aidé
2024-12-16
More English TV
2024-12-16
Ottimo fine settimana
2024-12-16
Grazie della vostra serietà, professionalità e gentilezza. Buona serata
2024-12-16
Grazie di tutto!! Ritorneremo sicuramente
2024-12-15
Ottimo il servizio colazione, sia in termini di qualità dei prodotti offerti che della cortesia del personale
2024-12-15
Efficienti e gentili
2024-12-15
Grazie
2024-12-14
Everyone at the reception was so friendly. They even let us check in early as the room was ready. People were so polite and helpful.
2024-12-14
I would like to thanks recipient staff they are very helpful
2024-12-14
Ok
2024-12-14
Tout le personnel est très poli, affable et à notre disposition. Bravo!
2024-12-14
El personal muy educado y muy amable. Te ayudan en todo. El personal de limpieza muy bien. Y el personal del desayuno súper amables.
2024-12-14
Thank you for everything
2024-12-13
El personal de recepción y en general del hotel muy amable, muy atentos y dispuestos. Gracias por su hospitalidad y recibimiento, nos sentimos muy bien acogidos
2024-12-14
Todo a sido genial el servicios las personas que trabajan ahí y incluso la decoración me fui muy contesta de ahí y con más ganas de seguir.
2024-12-13
Merry Christmas
2024-12-13
Grazie di tutto e spero di tornare presto nella vostra struttura
2024-12-12
Grazie per tutti é a tutti In special to Daniela and the brazilian girl, from reception
2024-12-13
Grazie per l’accoglienza e la cordialità
2024-12-12
Ottima squadra
2024-12-11
Tutti bravi menzione Lorenzo reception e il ragazzo all’ accoglienza della colazione con un Buongiorno Unico e Gradito
2024-12-11
Ragazzi dello staff incredibilmente cordiali e disponibili. Client oriented
2024-12-11
Complimenti a tutto lo staff, sempre gentile e sorridente
2024-12-11
Complimenti a tutto il personale tutti cortesi, disponibili e professionali
2024-12-11
Complimenti buono confort grazie
2024-12-12
Todo ok
2024-12-11
Grazie per il piacevole soggiorno.
2024-12-11
Gracias
2024-12-06
Vi ringrazio molto perché oltre ad averci offerto un servizio eccellente siete stati tutti molto cortesi grazie
2024-12-06
The Bar staff were superb and were very knowledgeable about the local area and loads of recommendations.
2024-12-06
Grazie di tutto, è stato un soggiorno piacevolissimo
2024-12-06
Special thanks to Lorenzo at the reception desk.
2024-12-06
Tutto ok tranne x quel problemino segnalato a cui voi prontamente avete cercato di risolvere,ma che purtroppo è rimasto.
2024-12-05
Todo el personal muy bien y amable
2024-12-05
Grazie anche per l'upgrade
2024-12-05
complimenti allo staf
2024-12-05
Great hotel and great staff!
2024-12-05
Grazie per tutta la vostra attenzione, educazione ottima di tutto lo staff
2024-12-04
Igor and Goli. Absolutely helpful. Above and beyond service.
2024-12-04
Thank you
2024-12-03
Ringrazio il personale per la disponibilità nel risolvere le nostre esigenze
2024-12-03
Thank you
2024-12-03
Tt perfetto
2024-12-03
tks so much for all the team
2024-12-03
Thank you for everything.
2024-12-03
Very nice and good hotel
2024-12-03
Thanks for your warm welcome and great service
2024-12-03
Félicitations
2024-12-03
Thanks
2024-12-03
Thank you for being a good host
2024-12-03
Ringrazio per l'ottima organizzazione e professionalità del personale, in special modo lo staff addetto alle colazioni ed un plauso per la signora Angelica,
2024-12-03
Thank you for the warm welcome and good advice.
2024-12-02
Grazie per aver contribuito al piacevole e breve soggiorno.
2024-12-02
Complimenti
2024-12-02
Un grazie speciale a Giovanni della reception che con la sua professionalità, cortesia e simpatia ci ha fatti sentire a casa
2024-12-01
Per lavoro viaggio spesso e soggiorno in varie strutture,post covid,raramente ho trovato una gentilezza,premura verso il cliente,professionalità come qui all’Ambasciatori. Complimenti davvero!
2024-12-01
Per la disponibilità del personale e gentilezza. Anche al personale della colazione (angelica per esempio)
2024-12-01
Ringrazio per il piacevole soggiorno
2024-12-01
Grazie mille al barista che nonostante fosse mezzanotte meno 1 minuto mi ha fornito quanto necessitavo per la notte.
2024-11-30
Thanks 🙏
2024-11-29
Soggiorno fantastico; tutto perfetto; spero di ritornare presto
2024-11-28
Agradecimiento al check-in y chech-out,ahora no recuerdo su nombre creo que Yoki,de rasgos orientales
2024-11-27
It is a great place to stay, definitely would recommend. Very nice and welcoming people.
2024-11-27
Ringrazio della cortesia dimostrata, soprattutto in fase di check-out.
2024-11-27
El personal muy amable, sobre todo las personas que te recibían en el desayuno, encantadores. El precio, la ubicación y el desayuno muy buenos.
2024-11-27
Giulia at check in was most helpful and friendly and answered all my questions. The little note at our room welcoming us was a nice gesture. And so was the farewell note with the little gift - a very nice classy touch. Our room was upgraded and this was a very a nice gesture by the hotel and we thank the hotel and staff very much. Overall we had a lovely stay in Florence - the Florentines are nice people and proud of the city which is wonderful.
2024-11-27
Compiments to Daniela at A Bar and Lorenzo at rhe recepcion
2024-11-28
Personale tutto veramente cortese
2024-11-26
.
2024-11-26
Grazie alla receptionist, sia all arrivo che alla partenza. Gentilissima e disponibile. Mi dispiace solo non ricordare il suo nome per ringraziarla specificatamente, penso sia sudamericana.
2024-11-26
I unfortunately do not know their names, but at the breakfast buffet the gentleman at the desk checking us into breakfast each morning was incredibly kind. Also the young gentleman who brought us cappuccinos was very attentive. Each staff member at the buffet and in the hotel greeted us and offered assistance, going above and beyond. This was my second visit to the hotel, and definitely not the last!
2024-11-26
Thank you especially to the check-in employees, very very kind
2024-11-25
the hotel staff were very nice and helpful and the overall experience was just great
2024-11-25
Customer experience veramente molto soddisfacente con il servizio altamente professionale e nello stesso tempo caloroso e personalizzato, attento alle nostre esigenze
2024-11-25
well done
2024-11-25
Ringrazio per professionalità e cordialità ricevuta sia di persona che durante lo scambio di informazioni da me richieste tramite e mail.
2024-11-25
Grazie per l'eccellente ospitalità
2024-11-24
Continuate così!!! Complimenti!
2024-11-24
Der Aufenthalt war sehr gut, Zimmer sauber, die Bedienung war sehr gut.
2024-11-24
Tutto il personale era cordiale e brillante. Ho passato una bella giornata.😁
2024-11-23
Buon livello
2024-11-23
The reception team were really friendly and helpful.
2024-11-23
I staff sono stati gentili e efficaci.
2024-11-24
Grazie!
2024-11-23
Ho trovato un ambiente sorridente e professionale.
2024-11-21
Igor fue un excelente host, nos ayudó a ubicarnos y nos dio recomendaciones sobre Firenze. ¡El personal en general fue excelente!
2024-11-21
Thank you for the great stay
2024-11-21
Thank you for hospitality!
2024-11-21
Bella struttura e gestita molto bene. Ho anche chiesto la cortesia di avere un ferro da stiro ed avete provveduto. Grazie ancora e ci vedremo presto! Unica cosa è che il Wi-Fi era molto lento e non riuscivo a lavorare con il pc (ho dovuto collegarmi tramite il cellulare), ma questo è nulla rispetto a tutto il resto. Grazie
2024-11-20
Todo el personal muy atento
2024-11-20
Excellent. Keep up the good work.
2024-11-20
Complimenti per la cortesia e disponibilità del personale.
2024-11-19
Rapporto qualità prezzo insuperabile, personale perfetto soprattutto Igor e Daniela del bar
2024-11-19
Complimenti per la vostra attenzione alla continua crescita
2024-11-19
The staff were very accommodating and helpful. The note on arrival and the gift before we left were a lovely touch
2024-11-18
Cordiali e veloci
2024-11-18
Well organized
2024-11-18
Grazie per l accoglienza….il personale è veramente gentile e professionale
2024-11-18
Grazie di tutto per la calorosa accoglienza e per il servizio ottimo ci rivedremo presto!
2024-11-18
Grazie
2024-11-18
Ringraziamo Lorenzo per la sua gentilezza e la struttura per averci offerto un upgrade della camera con vista sul duomo.
2024-11-18
A
2024-11-17
Personale gentilissimo. Stanza perfetta. Colazione ottima. Location davanti alla stazione SM Novella: meglio di così?
2024-11-17
Complimenti al personale ( tutti inclusi )
2024-11-16
La estancia fue excelente, muy buena trato
2024-11-15
Igor from reception was so fine and polite.
2024-11-15
Igor è stato gentilissimo.
2024-11-15
Breakfast was impressive with so many choices, spacious seating areas and friendly staff. Nice experience :)
2024-11-15
thanks to marac he was so nice guy showed me everything and explain to me all things i beleive he is good staff who cares about customers
2024-11-15
Grazie per averci dato un upgrading ed offerto un drink di benvenuto. La nuova stanza era moto gradevole
2024-11-15
Complimenti a Marco per l’accoglienza che ci ha riservato. Disponibile, gentile e discreto.
2024-11-15
Marco at the reception made our stay in the hotel excellent ! He even proposed and suggested us to book from your hotel chain Atlantic hotel in Milano which was also excellent as yours.
2024-11-15
All very kind at the reception during check in and check out.
2024-11-14
Good friendly staff, esp. Lorenzo, also Marco.
2024-11-14
Great service n breakfast
2024-11-14
Ho appezzato molto la disponibilità nel trovarmi una sistemazione avendo scoperto all'arrivo, che la mia prenotazione non era stata confermata (per un errore tecnico non dovuto all'hotel)
2024-11-14
Grazie per la disponibilità del personale, sono un cliente abituale e sono contento di aver ritrovato Marco, di cui apprezzo sempre la gentilezza e la professionalità
2024-11-15
ottimo lavoro
2024-11-14
From the breakfast to the smiling faces of the staff, we had a wonderful 3 nights. We were especially happy to have a card left in our room, treats and pasta as a gift. We were welcomed at breakfast and felt very comfortable. I will recommend this hotel to everyone from now on.
2024-11-14
Réception : personnel accueillant et respectueux bravo
2024-11-13
I would like to thank the Japanese reception when we checked in, she was amazing!! I was hoping to see her again but didn't she was soo lovely. As well as the staff members in the restaurant when we went to redeem our free drinks. Lovely staff!!
2024-11-13
Félicitations et remerciements surtout pour l'acceuil et l'attention portée aux clients.
2024-11-13
all compliments for Igor from Serbia
2024-11-13
Igor the best
2024-11-12
Davvero un ottimo Hotel con un ottimo personale e una colazione davvero ricca e varia ma soprattutto buona! ho soggiornato lì per 3 giorni in questo hotel con il mio compagno e mi sono trovata davvero bene. Cordiali, gentili e sempre disponibili...se dovessi ritornare a Firenze prenderò in considerazione quest'albergo. Grazie per la vostra ospitalità e cortesia un 100 e lode! 😄
2024-11-12
personale cortese e attento
2024-11-12
Complimenti a tutto il persona, gentile e disponibile. Ma soprattutto a Lorenzo, un ragazzo molto simpatico e attento che mi ha fatto sentire come a casa con la sua accoglienza.
2024-11-12
Excellent breakfast
2024-11-12
Especial agradecimiento a Marcella Cioppi por su atención y pronta respuesta, Muchas gracias!
2024-11-12
Merci à votre personnel d accueil
2024-11-12
Très bon accueil, personnel très disponible et courtois, nous avons apprécié la consommation offerte au bar. Merci pour ce très bon séjour
2024-11-12
Personale gentile e disponibile
2024-11-11
A los chicos y chicas de recepción por su cordialidad
2024-11-11
😊
2024-11-11
Thanks
2024-11-11
Thank you!
2024-11-11
Agradecemos a atenção e cordialidade de todo staff , em.especial Joianne e Aurora. Recebemos indicação de familiares e com certeza voltaremos, bem como indicaremos para amigos. Muito obrigada por tornarem nossa estadia em Florença tão especial.
2024-11-10
Enjoyed my stay
2024-11-10
Staff are so well trained and professional. Special thanks to Igor at the reception
2024-11-10
Special thanks to the staff at the reception and the restaurant. They are professional, friendly, accommodating and caring.
2024-11-09
Gracias por el cambio de habitación.
2024-11-09
Very good service 👍🏽
2024-11-08
super service et que travail à l’accueil
2024-11-08
Per quanto riguarda il personale non ho nulla da obiettare
2024-11-08
Would like to thank the reception for their warm welcome and kindness in their way of dealing .
2024-11-08
Complimenti e grazie
2024-11-07
thanks the front desk staff warm greetings and help
2024-11-07
Loved the stay at hotel. The receptionists were super cordial.
2024-11-07
Todo estuvo excelente muchas gracias y felicidades
2024-11-07
We had a lovely time staying with you in Florence. We definitely want to come back to Florence and we would certainly book the hotel again. Everyone was so friendly and helpful. We are going through a very difficult time with a seriously ill family member, so to come away and be able to relax was very appreciated. Thank you so much for your hospitality.
2024-11-07
I had a lovely stay! The rooms were really nice and clean, staff were lovely and I would high recommend it to others. Thankyou!
2024-11-06
Gracias a todos y muy especialmente a Marco que en todo momento se preocupó por el bienestar de mi familia y solucionó el problema de las habitaciones, muchas gracias Marco!.
2024-11-06
Thank you for the service. Everything was so perfect!
2024-11-06
Bravi tutti Giovani volenterosi e appassionati
2024-11-05
Have been staying at a series of hotels over the last 12 days and yours has been the best!
2024-11-05
Very clean and good value
2024-11-05
Lady at front desk helped correct our door key problem, by calling maintenance, coming up to our room to make sure problem was corrected and gave us complimentary water while we waited. Sorry we can’t remember her name, but she was of Chinese(?) or southeast Asian descent.
2024-11-05
We loved the hotel and they all were very kind and professional. The place was near everithing and the personal extremely cordial and nice. Thank you!
2024-11-04
Quando si inizia un soggiorno con dell'ottima accoglienza si rende il tutto più bello. Grazie a tutti
2024-11-04
Thank you for the return gift …really appreciate it❤️
2024-11-04
Housekeeping was great, our room was clean & tidy daily. Thank you & much appreciated.
2024-11-04
Le ragazze delle pulizie molto educate e gentili oltre che professionali.
2024-11-04
Thanks to all the staff we dealt with during the four days of our stay. You are extremely kind, courteous and welcoming, from the first moment we arrived to the day when we checked out. We thoroughly enjoyed our visit with you and will definitely be staying with you next time we are in Florence.
2024-11-04
Great service
2024-11-04
La signorina della reception, al telefono quando ho prenotato, era gentilissima e premurosa, complimenti. Il servizio che mi ha sodisfatto moltissimo era il fatto, che siccome siamo venuti di mattina in treno, potevamo lasciare giá le valigie e girare per Firenze!
2024-11-05
Ottimo personale di servizio, ma infrastrutture interne vecchie e da sistemare.
2024-11-04
El agua, la bebidas y la pasta de cortesía son un detalle estupendo y todo el personal es muy amable y atento. Todo esto hace que la estancia sea muy cómoda. Muchas gracias.
2024-11-03
Woman on the desk was helpful and absolutely lovely.
2024-11-02
The evening bellboy for going above and betond
2024-11-02
Thank you for your professionalism and wonderful service!
2024-11-02
Your hotel is very well managed and your staff are well trained, very knowledgeable and extremely helpful. They helped us a great deal and all were very pleasant.
2024-11-02
Otherwise everything else was very nice :D
2024-11-02
A special thank you to Ms Ilenia at the front desk. She was very helpful and professional. From sauro room 439 Thank you
2024-11-01
Votre plus grande force est le petit-déjeuner et le personnel qui s'en occupe. Ils et elles sont fantastiques! Extrêmement aimable et avenant! Particulièrement Angelica, Kleber et Claudia à la cuisine. Le service est excellent et le plus bel aspect de notre séjour. Et Zach à l'accueil est merveilleux de gentillesse! Tous les matins, nous avions hâte de descendre pour le petit-déjeuner! Vraiment une équipe du tonnerre! Bravo à tous!
2024-11-01
Thank you for having helpful, kind staff and comfortable clean accommodations. I also liked that the hotel was very conveniently located near the train station.
2024-11-01
We really enjoyed our stay, a lovely, modern hotel that was very reasonably priced. The staff were all helpful and even though our room was slightly delayed in being ready we did appreciate the welcome drink in the bar area.
2024-10-31
This is definitely the best hotel we have ever stayed at for years! The staff is warm, welcoming, and very helpful...the room is amazing with extremely comfortable beds...and the location is perfect! Couldn't be happier!!!
2024-10-31
Very professional front desk. Wonderful experience overall in all ways. I would stay at C-hotels again!
2024-10-31
Merci de m’avoir offert le séjour pour le petit chien, le petit tapis et la gamelle ainsi que la bouteille d’eau Merci
2024-10-31
Overall this hotel is good in all aspects
2024-10-31
accoglienza professionale e gentile .
2024-10-30
such a very comfortable stay ….thank you . if i have to go back to Italy again, i will certainly stay with you again
2024-10-30
Many thanks for the quick help when I came back to collect our passports which we forgot in the room! ❤️
2024-10-29
Vielen Dank der Mitarbeiterin am Reception Aurora, sie hat absolut genialen Job gemacht
2024-10-28
Nicol and Angelica were excellent and went above in service and professionalism. Be very proud that they represented you in such a fine manner.
2024-10-28
good hotel enjoyed free drink on arrival
2024-10-28
Overall is satisfactory
2024-10-28
Thanks u for the hospitality and will definitely step back in during my next visit to Florence. Muaath
2024-10-28
Thank you so much! Looking forward on my next visit
2024-10-28
Goli was very helpful, professional & courteous.
2024-10-28
I want to commend Goli for a job very well done. She was incredibly accommodating and helped us throughout our check-in and check-out process. She even escorted us to our room, making sure we knew how to use the keys. Goli also shared valuable information about exploring Florence, which was very helpful. She is a wonderful example of excellent service and hospitality. I would encourage everyone to emulate her dedication. Thank you so much for the warm welcome and the complimentary drink. We truly appreciate it
2024-10-27
None
2024-10-27
Compliment
2024-10-27
Helpful and friendly staff, thank you!
2024-10-27
Thank you very much gratzie ☝️
2024-10-27
Un buon soggiorno in un ambiente pulito circondati da persone cortesi . Una menzione particolare per la colazione ed il servizio ristorazione di gran qualità
2024-10-27
I had a great stay and was most impressed by the friendliness of all staff in all areas of the hotel - just wonderful!
2024-10-26
Everyone that I dealt with at the hotel was friendly and efficient. It felt like a 'family' run hotel with a great team spirit.
2024-10-26
Thank you for your hospitality
2024-10-26
Thank all of you
2024-10-25
Professionali.👍🏻
2024-10-25
Thank you so much. It was amazing experience here. Definitely I’ll stay this hotel again!
2024-10-25
Personnel très sérieux et compétent. Bravo
2024-10-25
Everything was excellent! At Firenze located in the front of the Train Station.
2024-10-25
Beautiful and quiet place
2024-10-25
Beautiful reception staff - wonderful warmth and communication.
2024-10-24
The hotel exceeds our expectation. It is much better inside than the look from outside. Service is excellent and the farewell gift of pasta is such a unique touch. I highly recommend to stay here. We only stayed one night but would be happy fo stay longer as it's such a lovely city.
2024-10-24
thank you
2024-10-24
Muy buena atención en el hotel y en el sitio del desayuno.
2024-10-24
Everything was well done and the standard was top notch
2024-10-23
Personnel aux petits soins. Grand merci
2024-10-23
Thank you would recommend to everyone back I New Zealand
2024-10-23
Personal muy atento para explicar muu bien a detalle las dudas que tubimos excelente personal hacen que la estancia sea muy grata y confortable
2024-10-22
Great location and convenience
2024-10-22
To the entire staff complement a huge thank you. Personable and thoughtful. Brilliant.
2024-10-22
Thank you for the quick reaction to fix the doors of the closet
2024-10-21
Hotel con buen emplazamiento y excelente atención por parte del personal.
2024-10-21
Nos pareció ganador el detalle que dejan en la habitación para los huéspedes
2024-10-21
We would like to extend our heartfelt thanks to Lorenzo for making us feel so welcome and special. His courteous, polite, and friendly demeanor truly stood out, and he went above and beyond to ensure we were comfortable. Thank you, Lorenzo, for everything – your kindness made all the difference!
2024-10-21
Lorenzo was so polite and helpful. It made staying very enjoyable.
2024-10-20
Excellent hotel in fantastic location
2024-10-20
Thanks!!
2024-10-19
Mejorar los indicadores para los ascensores porque son un poco liosos para acceder a la zona del breakfast y la recepción
2024-10-19
Bel acceuil, personnel souriant qui répond très bien à nos demandes. Merci
2024-10-18
Wonderful kind staff from reception to bar and housekeeping they all made a positive experience on our stay
2024-10-18
Your front desk staff were exceptional. In every way they helped us find an excellent restaurant get taxis and we’re kind to me when I thought my glasses were taken and looked into it. Thank you. You have a very honorable hotel and staff.
2024-10-18
Thank you for your wonderful service.
2024-10-17
All of your front desk staff was wonderful and extremely kind. We arrived on the day of the rail strike and it was madness & chaos in the lobby. Your staff was very patient with everyone!
2024-10-17
Thank you very much for your service.
2024-10-17
Good company offering good service to travelers
2024-10-16
Thank you
2024-10-16
Well done
2024-10-16
Special thanks to Marco and Loianne for their excellent hospitality.
2024-10-15
Thank you Antonio.
2024-10-14
Ms. Danai Z was super great at checkin! She helped us with our rooms and ensured we were comfortable! Super Great Person! Thank you! :)
2024-10-14
Great place! Great experience!
2024-10-13
posizione comoda , staff cortese ed efficiente ,ottima colazione complimenti !
2024-10-13
We had a nice visit!
2024-10-14
ringrazio nuovamente i ragazzi della reception...soprattutto Evelina ed Ilenia...per avermi fatto ricevere il cellulare dimenticato in Hotel.
2024-10-13
grazie a tutto il personale
2024-10-12
Front desk staff was kind, courteous and helpful.
2024-10-12
Tout le personnel était chaleureux. Hôtel à recommander
2024-10-12
Agradezco al personal por su amabilidad y disposición. Muchas gracias. Ana Lia
2024-10-12
Thanks to all the staff specially the breakfast buffet people.
2024-10-11
Efficienza degli addetti sia al check in che al check out
2024-10-11
Complemente per l'idea del regalo
2024-10-11
Amazing stafff at the reception specially Marco at the reception
2024-10-11
Weiter so! Bankzahlung für Hotelaufenthalt sollte bis 2 Tage vor Checkin möglich sein.
2024-10-10
Everyone was really kind and proactive
2024-10-10
Lovely friendly staff fr9m reception,breakfast room and room maids
2024-10-10
great service
2024-10-10
Thank you for the services
2024-10-09
Thanks for the stay.
2024-10-09
Beautiful room and hotel. Thank you
2024-10-09
Everyone was very helpful and polite
2024-10-09
Thank you
2024-10-09
Gostaríamos de agradecer pelo excelente atendimento do Marco e do Antonio que nos recebeu no hotel com muita simpatia e atenção.
2024-10-08
Lorenzo and all the team at the front desk were very kind and welcoming.
2024-10-08
Great location, overall service was good.
2024-10-08
Great contact and information prior to arrival.
2024-10-08
Thanks for the whole team
2024-10-08
excelente.
2024-10-08
Compliments to from office staff for help, assistance and advice
2024-10-07
The staff in the hotel was super, we asked for help with restaurants and bookingsl perfectly executed.
2024-10-07
Complimenti.
2024-10-07
What an amazing stay we had at C-Hotels Ambasciatori!!! From the moment Igor & Marco welcomed us with such amazing customer service at check in, to the fabulous hospitality of Claudia, Angelica, Zack & Cleber during our delicious daily breakfast, to the beautiful views from our room, to the ideal hotel location, my husband and I have been totally WOW'D during our stay. We looked so forward to the wonderful evening conversations & laughter we shared with Igor & Marco as well as the mornings spent with Claudia & Angelica who always remembered our favorite seats and how we liked our cappuccinos prepared! What a blessing this team was to us during our stay! Thank you so much for the attention to every detail and for a team that goes above and beyond to deliver the highest level of customer service. You all have made our 1st visit to Florence a truly memorable one! We can't wait to come back!!!
2024-10-06
Personale sorridente pronto a soddisfare ogni esigenza
2024-10-06
Grazie
2024-10-06
Very proactive if any issues, resolved very fast. All staff was very helpful polite
2024-10-05
The best employee is Daniela from the bar
2024-10-05
personal muy educado. Nos recibió una mujer brasileña, que nos explicó todo sobre el hotel y la ciudad. El equipo del desayuno también se merece un 10
2024-10-05
Un ringraziamento va fatto al signor Marco e al signor Lorenzo per la loro disponibilità e professionalità. Un altro ringraziamento va fatto al personale del servizio colazioni in particolare alla signora Angelica per la sua disponibilità, gentilezza e cortesia. Infine ringrazio la direzione e tutto il personale dell’hotel per aver reso il nostro soggiorno eccellente
2024-10-05
Ringrazio il personale per la cortesia e l'attenzione riservataci. alla prossima
2024-10-05
Thanks.
2024-10-05
The front desk staff were very helpful. They gave amazing directions and took the time to make sure you understood. They spoke amazing English which helped with the questions we had.
2024-10-04
Igor checked us in. He was friendly and courteous and could not have been more helpful. A credit to the organisation.
2024-10-04
A special thanks to all staff for making me and my mother feel at home. Antonio received us with a full smile and he was so helpfull 🤗
2024-10-04
Everyone was very accommodating to my group that was created through Michelangelo Tours.
2024-10-03
A great stay
2024-10-02
Muchas gracias por todo Muy amables todos
2024-10-02
Thank you for exceptional service.
2024-10-02
Agradecemos a todo el personal del hotel por su amable atención, en especial a Angélica y a Daniela quienes nos brindaron un especial servicio.
2024-10-02
Agradecemos a todo el personal del hotel por su atención esmerada para con nosotros. Fue una gran experiencia y un excelente servicio, gracias nuevamente.
2024-10-01
Desk staff and breakfast staff particularly courteous.
2024-10-01
Quería agradecer a Ileana que estuvo pendiente todo el tiempo para que nos sintamos conformes.Estuvo en todos los detalles acompañándonos Gracias
2024-10-01
I believe their names were Evelina and Giovanni, such incredible service! Everyone who helped us at the check-in and check-out desks went above and beyond, ensuring we were happy and helped every step of the way!
2024-09-30
The male in the dining area was fantastic. Very professional however I do not know his name
2024-09-30
La estancia fue muy agradable y confortable, el equipo muy simpático
2024-09-29
The staff were very welcoming. Room was clean. The room was small (my only minor negative) but functional for a short stay. In all, I was very pleased with the stay.
2024-09-29
Reception staff were excellent and so was the room cleaning service also
2024-09-29
Thx
2024-09-29
Had a wonderful stay
2024-09-28
Clean , comfortable and excellent location, just what we needed in our short stay in Florence
2024-09-28
Great breakfast and personnel! But you have to fax your hotels sewers!
2024-09-28
You are amazing thank you
2024-09-28
d
2024-09-27
Your staff are excellent (rooms, bar, restaurant and front desks). Grazie
2024-09-27
The receptionists are helpful and kind to answer all the questions, which make me feel extremely welcomed to the hotel.
2024-09-27
Staff very polite and helpful. Thank you
2024-09-27
Thanks for making it such a memorable experience.
2024-09-27
Igor and Alessandro were amazing! Very professionals,helpful and nice to us!!!
2024-09-27
Thank you very much for your management I would like to say much appreciation to Igor, who helped us with accomodation.
2024-09-26
Front staff was very friendly. The greeter at breakfast was delightful. While I can’t remember her name, There was a young woman at the bar that was most friendly and helpful.
2024-09-26
Ms Nicole’s cheerful smile & warm reception at the counter !!
2024-09-26
Ci è piaciuta la gentilezza e l'attenzione dello staff, perché già da subito ci ha coccolato e ci ha fatto sentire a casa. Il primo hotel 4 stelle di più e non di meno. Potessimo dare un punteggio più alto del massimo lo darei a loro
2024-09-26
When I had an issue with the hair dryer it was immediately addressed and a backup hair dryer delivered to my room within minutes. Very grateful for excellent service.
2024-09-25
Liked the nice touches like the free bar drinks and pasta gift. Staff all very friendly and helpful
2024-09-25
We had one small problem and they took care of it right away. We loved our room our view and the convenience at the railway station. Staff was always helpful and understood English well. I will recommend to anyone planing to visit Florence a lovely and fun city
2024-09-25
Thanks Aurora for checking us in efficiently after a bit of a wait and for remembering us on checking out.
2024-09-25
Thank you Igor for helping with the safe issue.
2024-09-25
Aurora and Goli at front desk were very efficient, warm, friendly and helpful at check-in and check out. Grazie!
2024-09-24
Muchas gracias por la hopitalidad
2024-09-24
Many thanks for a very enjoyable stay . We would definitely recommend this hotel .
2024-09-24
Huge thanks to Igor who helped not only with checkin but also explained on the map the city and suggested good places to go
2024-09-24
Your staff was very nice and went out of their way to help us with any questions and/or provide assistance.
2024-09-23
Excellent staff and nice room
2024-09-23
Thanks for your flexibility in allowing me to keep my luggage in the building while waiting for my train departure time
2024-09-22
Complimenti per aver risolto tempestivamente il problema elettrico che si è creato nella mia camera
2024-09-22
Nice centric Location with available of necessary things , good coperative staff and has delicious Breakfast
2024-09-22
Good service
2024-09-21
Not much
2024-09-21
Ótimo atendimento e cordialidade.
2024-09-21
Thank you so much for everything! The bartender was very nice and professional. One little thing that I wanted to suggest is about the carpet in the room. It would be nice and clean not to have rugs in the rooms. Thank you so much.
2024-09-21
The front desk staff was very friendly and helpful
2024-09-20
Thanks Sami on reception for being helpful.
2024-09-20
Japanese staff helped to meke our stay comfortable and enjoyable as much as possible. We appreciate her a lot.
2024-09-21
Well run hotel and friendly professional staff
2024-09-19
Thank you for making our stay memorable Tadeusz(Ted)J.
2024-09-19
As above. Hotel in great location. Walkable to all sites. Food market was a definite highlight and I will return for that alone. Reception staff recommended a great steak restaurant for a true Florentino experience. Would highly recommend this hotel
2024-09-19
Thank you.
2024-09-19
Thanks for the reception staff they were very helpful.
2024-09-19
Grazie per il supporto prestato a me e al mio business partner arrivato a tarda sera dalla Cina
2024-09-19
Very helpful front desk staff. Bartenders were efficient and of excellent humor
2024-09-19
Front desk was extremely helpful.
2024-09-18
Big thank you to the front desk people (Giovanni, Lorenzo & Evelina). All three were very professional and helpful in providing information and making our check in and check out very easy. All three employees were very friendly and understanding.
2024-09-18
EVERYONE WAS VERY NICE
2024-09-16
Unici
2024-09-16
Great breakfast room, very organised and helpful staff. Reception staff happy and helpful. Room cleaning great work. 👍
2024-09-16
Good
2024-09-16
Always very helpful, especially when I kept leaving my room key in the room.
2024-09-16
The bar is absolutely beautiful and the bartender was a consummate professional. Lots of ice is an American's best friend in Italy. Thank you.
2024-09-16
Goli was so helpful and friendly on checkout and assisting with my luggage. I really appreciated her excellent hospitality skills.
2024-09-16
Thanks to your check-in staff--- truly excellent. She was so helpful & really took great care of us.
2024-09-16
Seen complaint section.
2024-09-14
Gepflegtes Hotel
2024-09-14
Quiero felicitar a todo el personal de recepción por su amabilidad y cortesía. Asimismo quiero agradecer al personal que atiende los desayunos por los mismos motivos y muy especialmente a Aurora
2024-09-14
The breakfast team were very good
2024-09-15
Excelente personal de recepcion A todos muchas gracias
2024-09-14
We appreciated the fast check out process and the house keeping.
2024-09-14
ich will gern bedanken eure Mitarbeiter HERR IGOR Reception:9 war sehr willkommen und sehr nett
2024-09-13
Compliments to the greeting at breakfast and the lady that looked after us
2024-09-13
Great service by providing professional staff.
2024-09-13
Thank you for a lovely stay
2024-09-13
Excellent bar staff
2024-09-13
The staff at the restaurant, reception and housekeeping are very helpful and friendly and efficient.
2024-09-13
THANK YOU for the service!
2024-09-13
Agradecida pelo cuidado de ligar diariamente a perguntar se tudo corria bem. Muito simpático por parte Parabéns do hotel! *
2024-09-13
Le agradecemos a Lorenzo su amabilidad, profesionalismo y colaboración para hacer de nuestra estadía muy confortable. Estuvimos muy bien atendidos y esperamos regresar pronto.
2024-09-13
Your staff "Lo Renzo" was very kind.
2024-09-13
The staff was very nice and helpful! 10/10
2024-09-13
Everyone we interacted with was very kind
2024-09-12
Excellents marks to whole staff at Reception desk, specially Igor who was extremly kind and helpfull.
2024-09-12
Staff was great.
2024-09-12
Nicol was a great receptionist. Zack greeted us every morning at the breakfast very kindly. Igor was very kind to ask if we had any problems.
2024-09-12
"La posizione dell'hotel e il rapporto qualità/prezzo sono eccellenti."
2024-09-12
Thank you!
2024-09-12
Ok
2024-09-11
Thank you. Nice stay.
2024-09-10
The check in and check out were super smooth.
2024-09-10
Thanks for a lovely stay
2024-09-10
Everything was perfect
2024-09-09
Fantastic service!
2024-09-09
Muchas gracias por la atención y buen servicio
2024-09-09
Congratulations on a superb team!
2024-09-09
The reception staff, particularly an girl named Goli, demonstrated exceptional courtesy and helpfulness. Goli's assistance extended beyond our checkout, showcasing a commendable level of dedication to customer service. I highly recommend this hotel due to its strategic location and the professionalism exhibited by its staff.
2024-09-09
The staff were very professional & helpful
2024-09-09
Reception girl was very helpful and efficient
2024-09-07
Special thank you to Giovanni (Hotel Front Desk) that helped us immensely with restaurant recommendations, shopping venues, attractions and general information (directions, suggestions, etc.) for beautiful Florence. Also, another thank you to Angelica for making our breakfast meals so special served us coffee (and biscotti) with a smile and wonderful personality.
2024-09-07
The restaurant attendant who greeted my wife and I for breakfast on both mornings was extremely friendly and courteous Kudos to him. Well done!
2024-09-07
Personnel were strictly attentive and we receive some gifts in the end. Thanks a lot for that. Those presents make us smile. And we will never forget these gestures.
2024-09-07
Gracias por todo.
2024-09-07
Thank you for the complimentary drinks at out arrival and the small thank you gift when we left.
2024-09-07
Great service and help
2024-09-07
Merci à vos équipes, personnel disponible et l’écoute
2024-09-06
Grs por hacernos sentir especiales
2024-09-06
They made our stay in Florence even better!
2024-09-06
Service was good. We enjoyed comfortable stay.
2024-09-06
Amazing service and extremelly friendly staff
2024-09-06
Thank you for making my stay so pleasant
2024-09-05
The staff at the front desk and the host at breakfast were absolutely amazing. I didn't speak to any of the other staff
2024-09-05
I would like to make a very big compliment to the breakfast staff. The welcome every morning was exceptional. The staff at breakfast were the best and I will miss them all.
2024-09-04
Felecitaciones
2024-09-05
The front desk staffs were all excellent in providing information and services. A very special mention to Igor,who checked us in. He was tremendously helpful and always serving us with a smile. He even recommended good spots to visit. His hospitality definitely made our stay in Firenze very memorable.
2024-09-03
Staff was very friendly and professional
2024-09-03
Todo el personal excelente y en especial ANGELICA en los desayunos un amor. Mi mascota encantada también. Saludos desde España gracias por todo.
2024-09-03
Thank you
2024-09-02
Angélica, Cleber e Daniela foram maravilhosos! Muito gentis e atenciosos!
2024-09-02
A equipe de colaboradores excelente!! Parabéns
2024-09-02
Staff is wonderful. Location is great.
2024-09-01
Es war alles perfekt. DANKE!
2024-09-01
Gioli was absolutely lovely and helpful. She is professional, friendly and warm which made my stay memorable. Absolute star!!!!!
2024-09-01
Thank you
2024-08-31
Personal muy profesional y amable
2024-08-31
Patenteando pela atenção dada ao cliente . Foram impecáveis e atenciosos neste ponto .
2024-08-31
We had a problem with our shower not draining at 00:00 and the employee with very short hair and a beard stayed past when he ended his shift to fix our shower. thank you very much to that guy
2024-08-31
Muy agradecida con el servicio y las atenciones.
2024-08-31
Grazie mille. Sono SeHo di Corea. Ho fatto un'bello tempo.
2024-08-31
Thank you for the personalized note :) it really made my day
2024-08-30
Complimenti per l’attenzione al cliente
2024-08-30
Complimenti x tutto. Ritornerò. Daniela Corso
2024-08-30
Grazie milla!! Ok niosro soggiorno da Firenze a statto estraordinario!! Arrivederci!!!
2024-08-30
very good cleaning staff.
2024-08-30
Thank you for the effort to make our stay special. Thank you for the prosecco and flowers for our anniversary
2024-08-29
Thank you for the free drink and the gift (pasta)! I’ll bring it home 😃
2024-08-29
Super clean room, nice and helpful staff. Sweet message and snacks in the room really made my stay so enjoyable
2024-08-28
Mi sono trovato bene con voi, complimenti a tutti per il servizio che mi avete offerto.
2024-08-28
La estancia fue excelente
2024-08-27
Me encantaron los detalles de la pasta y los chocolates. Los pequeños detalles hacen la diferencia. Buen trabajo
2024-08-27
Thanks for your services.
2024-08-27
The reception staff and the bar lady on arrival was excellent.
2024-08-27
The staff was great and put all their effort to make us feel welcome. Special regards to your staff in the bar, Daniela in particular was super welcoming!
2024-08-26
Mi congratulo con il personale della reception: professionale, cortese ed assai veloce.
2024-08-26
Muchas gracias por lo confortable y agradable que han hecho nuestra estancia.
2024-08-26
mes remerciements a toute l'equipe de l'hotel de la réception au service petit déjeuner ,un accueil chaleureux et affiche toujours le sourire ,Grand merci
2024-08-26
Excellent
2024-08-26
Thanks for your service. Special thanks to Angelica best Cappuccino from👌🏾 warm and welcoming. The manager for the breakfast team was also always warm and professional. Clean accommodation and comfortable. Reception staff helpful. Will always recommend to others and stay there again.
2024-08-26
Thank the staff at the dining hall especially the ladies who do the service
2024-08-26
Bonjour, merci pour la qualité de l'accueil. Une mention spéciale pour la dame qui fait le service au bar qui est bienveillante, à l'écoute et dégage une joie de vivre et une douceur contagieuse
2024-08-25
You are doing a good job. Especially the nice Gifts are very much appreciated for a nice stay
2024-08-25
Thanks for everything
2024-08-25
Wonderful job
2024-08-25
To all the staff they doing a great job
2024-08-24
Personal de recepción muy amable
2024-08-24
Thank you to the staff for making our stay so comfortable and in particular to Loianne.
2024-08-24
Thank you for welcome and support during our stay in the hotel. It was a surprised good experience
2024-08-24
I really appreciate your services especially a lady at the reception who checked us in and took enough time to explain all we asked about things to do in Florence
2024-08-24
Thank you for our couple nights next time we hope to stay a little longer
2024-08-25
Thanks for making us feel welcome…at reception, Lorenze and Goli were extremely helpful!
2024-08-23
Molte grazie per tutto. Siamo stati nel vostro hotel per la terza volta e ci torneremo ogni volta che visiteremo Firenze. Torneremo presto!
2024-08-23
Excelente localização, atendimento muito cortes, boas instalações do quarto, bom café da manhã, Parabéns para a Direção e todos os funcionários.
2024-08-23
Perfect！
2024-08-22
Good location, modern and stylish interior design, staff are very friendly, the price correct.
2024-08-22
Muchas gracias por hacer de esta estancia una de las mejores que nunca hemos recibido
2024-08-22
Really lovely staff especially Danielle who works in the bar one of the friendliest nicest people we met and the first person we met in Florence so it gave our stay a great impression
2024-08-22
Igor is the best!!
2024-08-22
el personal en general educadisimo,atento buen personal
2024-08-22
Courtesy and professionalism of the staff are the best!!!! Thanks
2024-08-22
Good
2024-08-22
Excelente el trato que tuvo con nosotros Igor
2024-08-22
Eccellentissimi
2024-08-21
We enjoyed our stay. Great room, efficient front desk service, excellent soundproofing, super staff
2024-08-21
Outstanding service! We felt so taken care of when we visited
2024-08-21
Un particolare grazie a Lorenzo per la disponibilità
2024-08-21
We would like to thank Yukiko at reception for her arrangements and suggestions. It was a really nice stay.
2024-08-21
Thanks for upgrade the room which is very big.
2024-08-21
Es war ein sehr guter Aufenthalt in Florenz, alles war perfekt, gute Lage und sehr nettes Personal, immer wieder gerne!
2024-08-21
Estancia agradable y tranquila
2024-08-21
Nice hotel
2024-08-21
Thanks to staff for a professional service
2024-08-21
Perpect for everything
2024-08-21
Excellent Hotel.
2024-08-21
Great service.
2024-08-21
Thank you for solving all problems with speed and efficiency. We had a pleasant stay!
2024-08-20
Amazing staff very friendly and helpful.
2024-08-20
Personnel was great, of great help
2024-08-20
Je tiens à remercier toute l'équipe pour la disponibilité et la gentillesse
2024-08-20
Thank you to the reception staff
2024-08-20
Hotel room was upgraded with a nice view, clean spacious room and polite welcoming professional staff.
2024-08-20
We had requested for early check in and duly received it and this also helped us to explore Florence properly. We also received a room upgrade with a view of the duomo which was fantastic !! Room was clean and staff were very polite smiling and warm and professional. We also received a welcome note and drinks. Overall very pleasant stay and highly recommended!!
2024-08-20
Thanks
2024-08-19
Muy buen servicio gracias por todo 🇨🇴💕🇮🇹
2024-08-19
Complimenti! Tutto perfetto! Excelente estrutura, organização, café da manhã muito bom! Todos os funcionários nos recebem muito bem, em especial a recepcionista Loyanne Quitella que foi maravilhosa, muito competente, gentil, cordial. Voltaremos com certeza!
2024-08-19
C'était la deuxième fois que nous séjournions dans cet hôtel. Tout est toujours aussi parfait. Et nous reviendrons à nouveau !
2024-08-19
good hoapitality and especially from the bar woth compmienrary welcome drink rhw staff mAde our day.
2024-08-19
All staff in the hotel were very helpful and friendly. We could not fault the service we received
2024-08-19
Very helpful and friendly staff. Close to train station and city centre, so extremely convenient location. The breakfast was very very good. Overall we were impressed with the quality of the hotel and the excellent breakfast!
2024-08-20
Very good !
2024-08-19
I wrote in the wrong section,but you can see above that I was satisfied with our stay
2024-08-19
.
2024-08-19
Thanks you for the nice breakfast and staff Angela is very courteous and kind.
2024-08-19
Kompliment an Lorenzo, er war sehr nett und zuvorkommend!
2024-08-19
The service provided by your employees was excellent from the moment we arrived to the minute we left. I can highly recommend staying at your hotel in Florence.
2024-08-19
everyone friendly, breakfast was amazing great selection of different foods. room was huge with a great bath and balcony
2024-08-18
Ao Cleber da Copa e a Moça que fazia um capuccino muito especial para mim, e de modo geral a todos muito gentis, e acolhedores.
2024-08-18
Super Contents de vous.
2024-08-17
Thank you to the lovely cleaner, always greeted us happy with a lovely smile. We stayed in room A26. Nice bar staff helpful with ice as it was so hot It was clean lovely All staff were friendly and helpful at times
2024-08-17
El personal muy amable y competente
2024-08-17
Felicito al equipo de trabajo. El personal muy amable y atento.. El cuarto impecable. Mil gracias.
2024-08-17
Thanks
2024-08-17
Zac and Angelica provided superb service during breakfast, and gave friendly recommendations which made our visit better. A floor bar lounge lady staff was also very helpful and provided good service.
2024-08-17
Thank you Special thanks to Nicole at reception
2024-08-17
A todo el personal en general ,la atención fu muy amable. Especialmente a Angélica del servicio de desayuno , nos atendió muy amable y nos sentimos muy cuidados por ella, excelente su atención,muchas gracias y muchos éxitos 😊
2024-08-17
Igor at the front reception was absolutely amazing. He helped us with air-conditioning in the room. He was absolutely amazing took all our luggage to the train station in the morning. Always attentive and happy to assist . He was able to resolve conflick, good communicator and has integrity and a he is a valuable asset to Hotel Ambasciotori. We were very impressed.
2024-08-17
Solucionaron con rapidez nuestra queja sobre el mando de aire acondicionado.
2024-08-16
Grazie a tutto il personale della reception, al personale del caffè e delle pulizie, servizio eccellente
2024-08-16
All the staff was helpful and very courteous. Small details such as welcome chocolate and water and a gift on the last day made me feel important and valued.
2024-08-16
the receptionist Igor was sensational
2024-08-16
The front desk guy was great he gave us suggestions about what to eat on the Ferragosto celebration and more thing to do, how to get to the port etc. Was very friendly and professional.
2024-08-15
Parabéns ao staff, todos muito atenciosos
2024-08-15
Agradecer a Nicole en recepción y a Daniela en el bar por el trato siempre amable y nos dio muy buenas más recomendaciones.
2024-08-15
I would like to thank the concierge for the very pleasant check in experience and for checking up on us during our stay. The welcome chocs and send-off pasta gift was also a nice touch, much appreciated!
2024-08-15
the staff at the desk was always ready to help
2024-08-15
Igor, a great help at check in
2024-08-14
The service with the team at the reception was amazing. Specially thanks to Lorenzo that was very helpful sharing tips of Florence during our stay. We had a little dog with us and all the staff was really friendly.
2024-08-14
Great service from your staff. Especially with Igor, he was very helpful and knowledgeable throughout our stay 👌😌
2024-08-14
Thank you , I had a good time in your hotel.
2024-08-14
Thank you Lorenzo, you are a nice guy.
2024-08-14
Detalle importante y de agradecerl agua y cafe de coryrsis y la pasta de regalo
2024-08-14
Vi ringrazio sinceramente e complimenti per tutto!
2024-08-14
Personnel très à l écoute et sympathique. Bravo pour l accueil idem au petit déjeuner. Merci d avoir permis de passer un bon sejour
2024-08-13
Excelente volvete
2024-08-13
Quiero agradecer a recepción por la ayuda y consejos otorgados durante nuestra estancia, fueron muy amables.
2024-08-13
Thank for the excellent service
2024-08-13
Me he sentido muy a gusto en el hotel. La atención y servicio han permitido que mi estancia fuese realmente gratificante.
2024-08-13
Merci séjour très agréable!
2024-08-12
I'd like to emphasize all the support and kindness of Lorenzo! He was great: Since the welcome,up to the check-out, providing real customer service, it was our honeymoon and all his customer service made our days in Florence the best of all our Italy Trip. We spent time in so many hotels since South Capri and Positano up-to Milan, and the best customer service was provided by Lorenzo from your C-Hotels Ambasciatori Grazzie mille! You all guys made our honeymoon so special. BR Rafael Gomes
2024-08-12
Evelina is just great in the reception!
2024-08-12
Thanks again again for all your help
2024-08-12
Merci beaucoup!
2024-08-12
Grazie per il buon soggiorno che mi avete concesso, il personale è stato sempre molto gentile e mi hanno permesso di avere me e le mie valigie nella vostra struttura fino al momento della mia partenza, grazie mille come messicano. grazie infinitamente
2024-08-12
This was my first time staying at this hotel, and I was very satisfied with both the excellent location and the cleanliness of the room. Most of all, I was impressed by the warmth of the staff, which is something I truly appreciated. It’s a hotel I would love to recommend to everyone. Thank you so much for everything.
2024-08-12
El servicio de recepción ha sido muy atento, resolviendo nuestras dudas y ayudándonos durante nuestra estancia.
2024-08-12
快適な部屋とあたたかいサービスのおかげでよい旅になりました。ありがとう！
2024-08-11
Grazie!
2024-08-11
Soggiorno davvero bello, vi ringrazio per la gentilezza e disponibilità dimostrate!!
2024-08-11
Agradecimientos en especial al personal, un trato y amabilidad estupendo. Los de recepción, desayuno, limpieza...
2024-08-11
Ottimo hotel,posizione vicinissimo alla Stazione dei treni,molto pulito,tenuto molto bene . Staff eccezionale,disponibilissimo,complimenti!!!!
2024-08-11
Thanks for a wonderful stsy
2024-08-10
Thanks
2024-08-10
Great stay, great service. Loved the personalisation. Will be wonderful to come back.
2024-08-10
Very professional and good service
2024-08-10
Handwritten welcome note and leaving gift really nice touches
2024-08-10
Thank you for the hospitality. The staff always smiles to us when we were there. Keep it up
2024-08-10
Thank you. Good management team that has organized the hotel up to a very professional level. The hand -written welcome message, in the room is a very nice idea!
2024-08-09
The front desk staff, IGOR, was very kind and awesome. I would like to stay at this hotel when I visit Florence again in the future.
2024-08-09
Thanks for helping me receive my passports as i had forgotten in the room locker Excellent response
2024-08-09
Bien mais la prise en charge des bagages laisse à désirer accès et manutention
2024-08-07
It was great
2024-08-07
Thanks for upgrade my room this why I extend 1 day more
2024-08-07
Thnx Igor and Aurora
2024-08-07
Thank you for your great service and help! Also with booking a taxi and luggage storage. I had a lovely stay!
2024-08-07
L'hôtel est très propre. Nous félicitons tout le personnel pour leur professionnalisme.
2024-08-07
Aurora & Igor thank you
2024-08-06
Muchas gracias
2024-08-06
Gracias!
2024-08-06
Thanks for your warm hospitality . We will surely recommend this place again
2024-08-05
Very good 👍!
2024-08-05
Sono rimasto colpito dal fatto che la colazione dei bambini fosse gratuita.
2024-08-05
Um
2024-08-05
Thanks for the accommodation it was very nice 🩷
2024-08-05
Thank you for all
2024-08-05
Excelente atención y amabilidad continúen así
2024-08-05
Thanks
2024-08-04
Todo perfecto, tanto las instalaciones como la atención
2024-08-04
everything allright
2024-08-04
Perfekt
2024-08-04
Todo espectacular. Me encantó!!!
2024-08-04
Our first time in Florence and it was amazing. Helped by your extremely cheerful helpful and attentive staff!
2024-08-04
Thank you and keep upmthe good work and being very hospitable yonyour guests like us.
2024-08-03
Lorenzo was very gracious and friendly
2024-08-03
The staff at the sweet bar were amazing. We wish we could have tipped with our card as we don't like carrying cash.
2024-08-02
Excelente atencion del personal de recepcion, buffet, bar y limpieza.
2024-08-02
Felicitaciones
2024-08-02
Beautiful hotel
2024-08-01
Thank you!
2024-08-01
Gracias por su amabilidad y su trato.
2024-08-01
thank you for getting us in an hour early!!
2024-07-31
los quiero mucho
2024-07-31
Lorenzo at check-in was excellent, so friendly and welcoming. The bar staff every night were fabulous, so friendly and delicious cocktails. The host at breakfast was so smiley and very nice.
2024-07-31
Thank you so much for wonderful stay.
2024-07-30
Thank you to Lorenzo who checked me in. Information from Expedia said I had a room with a view however this was not on your system. Lorenzo explained it often happened with Expedia and took the time to show me to my room even though not the one I had booked. However as he was so good to talk I accepted what I was given despite not being the room grade I booked. Next time I will book directly with your website!!!
2024-07-30
Grazie a tutti. Un giorno tornerei.
2024-07-30
Vuole trasmettere ringraziamenti o complimenti alla direzione?
2024-07-30
Excelente hotel.Comodidad y esmerada atención del personal
2024-07-30
Thank you
2024-07-29
Toute l'équipe était fort sympathique et l'uniforme très sympa et moderne
2024-07-29
Thank you for everything
2024-07-29
Sehr freundlich und engagiert
2024-07-29
Reception staff very courteous and breakfast staff as well
2024-07-29
Personale cordiale, gentile e attento. Pulizia e comfort ad altro livello.
2024-07-29
Thank you
2024-07-28
Daniella in the bar area was the sweetest, kindest!!! Truly can tell she enjoys her job
2024-07-28
Igor who welcomed us was fantastic :)
2024-07-28
Excellent location, very courteous staff.
2024-07-28
Danai was great
2024-07-28
Gracias a Giovanni y Loiane y Daniela del Bar por su atención y profesionalismo
2024-07-27
Thanks
2024-07-27
Staff was really good n helping
2024-07-27
Good hotel, centrally located. Very pleasant and helpful staff. Will stay again😊 Thank you
2024-07-27
Thanks for the nice comfortable room.
2024-07-27
I am so happy I chose this hotel, the entire staff was amazing, very kind and made me feel so special. Thank you to the entire reception staff who were super attentive and always had a smile, thank you to the bar lady for being so kind to us and a special thank you to the breakfast receptionist, he goes out of his way to make us feel special. My thanks to the manager who left us a welcome note with a chocolate on our bed. I had an amazing time at this hotel, thank you!!!
2024-07-27
Great stay keep up the good work
2024-07-28
Our fabulous receptionist greeted us and gave us so much information on your beautiful city
2024-07-27
all service correct
2024-07-26
Very courteous and have early check-in also
2024-07-26
Soggiorno perfetto ,grande cortesia e professionalità da parte di tutto lo staff
2024-07-26
Soggiorno perfetto staff eccellente
2024-07-25
Gracias por una feliz estancia y vuestra bienvenida
2024-07-25
Lorenzo in reception was just fantastic.
2024-07-25
Dear Igor, I'm so grateful for your warm hospitality and the attention to details made my stay unforgettable. Thank you,
2024-07-25
Thanks for the front desk to switch rooms for us per our request.
2024-07-25
Herzlichen Dank für die freundliche Betreuung!
2024-07-25
Gracias por todo
2024-07-24
Thanks
2024-07-24
Accoglienza estremamente professionale e attenta alle esigenze e alle richieste. Gentilissimo tutto il personale, anche nel servizio colazione.
2024-07-23
Gracias por la atención tan excelente en recepción!
2024-07-23
gastvrijheid was top
2024-07-23
Mi agradecimiento en la recepción a Belinda y en el desayuno no me quedé con su nombre porque soy muy mala para recordar nombres ,pero es una chica rubia ,bajita con ojos grandes azules,que recibía y ponía las mesas…conservelan porque ha sido súper amable y atenta con nosotras,gracias a las 2 por hacernos sentir en casa
2024-07-22
Agradezco al recepcionista que nos recibió, no sé su nombre pero nos llevó hasta la habitación y tenía una vista preciosa. También quiero agradecer a la Señora de limpieza porque nos deseaba un gran día y la limpieza era excelente. Como olvidar al señor que nos daba la bienvenida en los desayunos! Son ustedes realmente cálidos y amables! Gracias de corazón!
2024-07-22
Queríamos agradecer los detalles y la habitación hermosa con balcones con vista a la ciudad y las áreas verdes de Florencia.
2024-07-22
Maurizio at the front desk is very nice and helpful. He made quite some recommendations for our trip at Florence.
2024-07-22
Special thanks to Nicol. She has been very helpful, courteous and kind. Provided valuable information and has been of real help.
2024-07-22
Thank you for a relaxing stay
2024-07-22
Thank you! My mom and I had a wonderful time. All of the staff were so friendly and helpful. The location was great as well.
2024-07-21
Best area the hotel accessible to everywhere
2024-07-21
Otelinizde 6 gün tek başıma konakladım. Konfor, güvenlik, temizlik tam istediğim gibiydi çok rahat ettim. Çalışanlar çok güler yüzlü ve kibardı. Özellikle Zack ve Marcellus’a çok teşekkür ederim, çok yardımcı oldular. Kesinlikle Floransa’ya bir daha geleceğim ve otelinizde kalacağım.
2024-07-21
grazie siette bravii
2024-07-21
Warm messages when we arrived and left. I feel that was very sweet.
2024-07-21
I would like to thank Lorenzo for his exceptional service
2024-07-21
Keep up the great work
2024-07-20
Pls read above
2024-07-19
Obrigado pela vossa simpatia
2024-07-19
We really enjoyed our stay.
2024-07-19
Ottimo il servizio alla reception con noi e il nostro cane. Ottima posizione. Questa è la quarta volta che soggiorniamo in hotel. Torniamo indietro!
2024-07-19
My husband left his wallet on the day we left. Thank you for your honesty, it is much appreciated.
2024-07-17
We booked last minute due to a flight cancellation and were so happy with how comfortable the room was and how easy it was to check in at such a late hour. My husband even had a bath! 😊
2024-07-17
Thanks for the hotel staff they were so respectful and received your good by gift , really appreciate it. Bets hotel i have ever visited
2024-07-17
Thank you for the beautiful stay
2024-07-17
Merci
2024-07-16
Thanks for all
2024-07-16
Thnx for everythings
2024-07-16
You were amazing! Everything was perfect
2024-07-16
Fantastic hotel and service👌🏼
2024-07-15
Thank you for the warm hospitality and gluten free options.
2024-07-15
Definitely a very good experience, the welcome and Loianne´s support was exceptional during our stay, thank you very much! Definitivamente una muy buena experiencia, el recibimiento y apoyo de Loianne fue excepcional en nuestra estancia, mil gracias
2024-07-15
Personnel très sympathique et compétent
2024-07-14
Thank you
2024-07-14
Our stay was beyond what we expected. I am grateful for the wonderful room and hospitality
2024-07-13
This is my second time to stay in this hotel, the room always nice and thanks a lot cause I got complimentary pasta this time.
2024-07-13
Excellent
2024-07-13
Great hotel, great service great stuff
2024-07-13
Grazie mille!
2024-07-13
To igor at the reception, extremely warm and made us comfortable
2024-07-13
Personale gentilissimi. Apprezzato aiuto con bagaglio e spiegazione come funzionava tutto nella camera.
2024-07-13
Thank you for promptly finding us a room with 2 beds - room much better
2024-07-13
Male receptionist, short brown hair parted on side, glasses, married, about 5'7", helped 7/5 & 7/11 with great shopping referral, extra help with.large suitcase, genuine concern for my safety.& well-being.
2024-07-13
Thank you to Nicol who was trying to make our stay comfortable
2024-07-13
thank u for the supports during my stays
2024-07-13
A lot of gratitude for the staff
2024-07-13
イタリア語はまったくできず、英語もたどどしい私たちを丁寧に接客いただき、ありがとうございました。 素敵な新婚旅行になりました。
2024-07-12
sehr höflicher und freundlicher Empfang und Service durch Igor!
2024-07-12
Lo staff é molto competente e cordiale, la professionalità é il massimo. Complimenti e alla prossima.
2024-07-12
O
2024-07-12
Staff were super friendly and attentive. We witnessed one of your receptionists identify a pick pocket saving someone’s handbag from being stolen. We stayed in room A01 and I ordered drinks from the bar, the bar man on duty was particularly friendly, attentive and couldn’t do enough. He was a credit to your hotel.
2024-07-11
El resto muy bien ,quizás mejoraría los zumos del desayuno.
2024-07-10
Thank you
2024-07-10
Thank you Egor!!
2024-07-09
Muchas gracias por una perfecta estancia
2024-07-09
L'hotel è favoloso, dalle strutture al servizio fornito da ciascun dipendente, in particolare Igor, che è stato molto gentile e attento.
2024-07-09
Sehr gut organisiert
2024-07-09
.
2024-07-09
Très bel hôtel, personnel très gentil
2024-07-08
Excelente servicio
2024-07-08
Segnalo la gentilezza e simpatia del personale al bar.
2024-07-09
A causa dello sciopero dei treni ho dovuto prendere un treno poco prima della mezzanotte. Ho potuto lasciare il bagaglio fino all'ultimo e restare nella hall in attesa della partenza. Avrei gradito la possibilità di utilizzare i servizi per rinfrescarmi. Tuttavia non mi sono sentita di troppo.
2024-07-07
The head of reception
2024-07-07
Ihr Service ist hervorragend. Ich habe selten so freundliche und hilfsbereite Mitarbeiter erlebt.
2024-07-07
Everything was very nice and the staff was very helpful
2024-07-07
L'accoglienza che avete dedicato al nostro cane ci ha fatto sentire bene e a nostro agio. Non è per niente scontato accogliere gli animali con garbo e gentilezza come avete fatto voi. Grazie
2024-07-07
Very pleased.
2024-07-06
We had a wonderful stay! Grazie mille!
2024-07-06
Staff are very nice, happy to visit again!
2024-07-06
Thank you to Daniella the sweet bartender and the reception staff, also to housekeeping for always keeping our room clean
2024-07-05
Un bel établissement au service impeccable
2024-07-05
Complimenti per la cortesia del personale
2024-07-05
Very Nice staff and exceptional customer care
2024-07-05
Nice welcoming!
2024-07-05
Il personale al Check-in è stato molto cortese
2024-07-05
Friendly staff
2024-07-04
Complimenti per la professionalità e l’attenzione
2024-07-03
Everyone was nice and kind ❤️ thank you. Plus, I love the uniforms of your staff! So elegant!
2024-07-03
Thank you the warm welcome, sweet message, and a cozy experience.
2024-07-03
Absolute beautiful place and staff
2024-07-03
Une équipe polie très gentille et a l écoute de nos attentes merci pour votre accueil
2024-07-03
Thanks to Maurizio front desk
2024-07-03
i nostri complimenti e ringraziamenti soprattutto al personale del servizio colazioni. Sono sempre splendide
2024-07-03
Todo estupendo y el personal perfecto
2024-07-03
Thank you very much.
2024-07-03
I would like to complement Aurora that works in reception And the people that work at the bar
2024-07-04
Tutto perfetto. Complimenti
2024-07-03
Thanks guys you are doing a great job.
2024-07-03
A huge thanks to the breakfast staff !
2024-07-02
Nice personal touches as well as great location for us
2024-07-01
Muchas gracias por la atención. En especial la amabilidad y diligencia de Morenzo
2024-07-01
Mi congratulo con la prontezza nel tentativo di risolvere i problemi e la scelta del personale dell'hotel.
2024-07-01
Efficienza ,cordialita' professinalita dei dipendenti
2024-07-01
Agradeço toda gentileza e clareza nas informações!
2024-07-01
Everything was perfect. We were welcomed really nicely! Thank you for everything.
2024-07-01
Un agradecimiento a Lorenzo por su excelente atención
2024-07-01
Excellent location
2024-07-01
Complimenti per la pulizia e per la cortesia di tutto lo staff. Il profumatore d’ambiente in camera è stato particolarmente apprezzato
2024-07-01
La atención de Lorenzo fue fenomenal, muy atento a resolver dudas e inquietudes
2024-07-01
Grazie per la cordialità e la gentilezza con la quale ci avete accolto e servito!
2024-07-01
Igor
2024-06-30
Great friendly staff. Lorenzo and the team were very helpful and friendly
2024-06-30
Agradecimiento an Aurora y Leani.
2024-06-29
Es de agradecer, sobre todo, la disposición y la amabilidad del personal del hotel.
2024-06-29
Desde la bebida de cortesía fue maravillosa nuestra estadía. Sin duda volveremos y los recomendáremos. Daniela muy amable .
2024-06-29
Obrigada pelo ótimo serviço prestado. Parabéns !!😍😍
2024-06-29
Each and every staff member we met from reception to breakfast staff and the bar staff were so friendly. We enjoyed the interaction. Great service.
2024-06-28
The lovely man who welcomed us every day at breakfast
2024-06-28
Agradecer tanto el trato humano como el servicio de limpieza a todos y cada uno de los trabajadores del hotel. Muchas gracias y espero volver a vernos pronto
2024-06-27
Due menzioni su tutti: Nicole e Zac SUPERSTAR, unici, disponibili, professionali, in uma parola gradevoli
2024-06-27
The breakfast staff is amazing , very nice people
2024-06-27
Thank you
2024-06-26
Thanks for the staff at the front desk, cleaning services and breakfast staff, you were all great, keep it up 😍💐
2024-06-26
Reception and breakfast staff was pleasant and professional, thank you all!
2024-06-26
Thank you for all your help
2024-06-26
Muy amable Nicol de la recepción!!!
2024-06-26
Staff fantastic, friendly and very helpful.
2024-06-25
Very patient with non-Italian speaking visitors and also attentive, professional and friendly service from all the staff we encountered.
2024-06-24
Thank for everything it was a good experience staying in this hotel the hotel was clean and the size of room was not big and not small normal but the inportant thing is cleanliness
2024-06-24
Overall we had a very good experience. The bed was a bit uncomfortable. Everything else was good.
2024-06-24
Very happy
2024-06-27
Complimenti
2024-06-23
Habe mich sehr wohlgefühlt. Unkompliziertes und zuvorkommendes Vorgehen. Vielen Dank.
2024-06-23
Very thanks to Angelika at breakfast time.Her kindness was amazing.
2024-06-22
Amazing job !
2024-06-22
All staff at reception were amazing help
2024-06-21
I just want to thank the staff to accommodate our request changing the location of our room . Also special thanks to Golnaz giving us a lot of helpful information to make the best out of trip. She is awesome 😊
2024-06-21
Special thanks to Evelina who was friendly and professional.
2024-06-21
Very nice staff and facilities
2024-06-20
Très bonne organisation
2024-06-20
Many thanks for the excellent hospitality . The staff was very friendly and the quality of the hotel room perfect.
2024-06-20
To all check in staff
2024-06-20
Perfect staff
2024-06-19
Igor ci ha accolte con estrema gentilezza e cordialità semplicemente perfetto
2024-06-19
The people at the reception area were always polite and helpful.
2024-06-20
I enjoyed our stay at the hotel and the staff were extremely helpful and courteous.
2024-06-19
Very good
2024-06-18
Staff is amazing. Really polite and helpfull.
2024-06-18
The location is so close to the station, We enjoy our stay at your hotel. Keep up the great work.
2024-06-18
Thank you. A pleasant stay we had.
2024-06-18
Thanks
2024-06-18
Paola was amazing!!
2024-06-18
Our train to Viareggio was canceled due to a strike, first time in beautiful Italy and didn’t know where to go. We found your hotel as we were leaving the train station hoping you have rooms available. Your wonderful front office clerk Giovanni helped us and checked us in. He was courteous, kind and professional. So was the other wonderful lady that worked next to him, unfortunately I do not remember her name. We don’t speak Italian and she called the hotel in Viareggio letting them know we were not going to make it that day. I am so grateful with your staff, grazzie mille I hope I wrote it correctly.
2024-06-18
Thanks for good job
2024-06-18
The staff are excellent and extremely helpful especially Evalina at reception. I hope I spelled her name correctly.
2024-06-18
Always the best experience and have stayed at your Florence hotel several times. The front desk gentleman was super friendly and accomodating.
2024-06-17
Outstanding Supporting employees
2024-06-17
Danke für den netten Empfang!
2024-06-17
Ringrazio lo staff per l’’accortezza e disponibilità verso il cliente. Personale molto preparato e accogliente.
2024-06-17
Bravi! Torneremo sicuramente!
2024-06-17
Personale disponibile e gentile in particolare la signorina bionda che ci ha preparato un cappuccino top la mattina a colazione e la signorina del soft bar , gentilissima e sorridente
2024-06-16
I miei ringraziamenti vanno allo staff per la loro professionalità
2024-06-15
You guys are amazing!! Thank you so much
2024-06-15
Courteous and helpful staff
2024-06-15
Thank you so much for making our stay so memorable.
2024-06-14
Special thanks to lorenzo
2024-06-14
Special thanks to Lorenzo
2024-06-13
Al direttore
2024-06-13
Merci pour votre gentillesse et votre disponibilité
2024-06-13
Reception staff were great
2024-06-13
We had an excellent stay and the staff were all wonderful. Thank you
2024-06-12
Thanks to all the staff for their friendliness, service and support. The little extra touches mean a lot to a traveler. We appreciated the welcoming we received from helping with bags, to the welcome note and complimentary items. The service from the Sweet bar and cleaning staff were exceptional as well. Thank you all for making our stay memorable. We will definitely recommend your hotel for top notch service.
2024-06-13
👌 this was perfect
2024-06-12
Lovely stay
2024-06-12
Hotel muy bien ubicado
2024-06-12
Thank the receptionist. She was kindness with a large smile in her face.
2024-06-12
Our room was late but it was handled professionally also given free BF I will comeback and use this hotel in the future and also recommend to my friends and family
2024-06-11
Many thanks to Lioanna who was exceptional on reception and our room service lady for 508 who was also exceptional
2024-06-11
Everybody was processional and personable.
2024-06-11
Thank you for the service, it was a great experience, definitely the best hotel from our entire trip. If one day we return to Florence we surly will be staying here again
2024-06-11
We really happy to stay at C Hotel as the receptionist are great and very helpful. We went to market and forgot the timing. We indeed grateful with the receptionists.
2024-06-11
Well done
2024-06-11
Veramente molto cortesi e simpatici
2024-06-11
Helpful and friendly staff that were readily available and keen to assist.
2024-06-10
Complimenti al signorina che ha curato il mio check-out intorno alle ore 17.30 18.00, efficientissima e gentilissima. Non ricordo il nome e mi discìpiace.
2024-06-10
Staff at breakfast and in the bar provided exceptional service. Made our stay all the more enjoyable.
2024-06-10
All staff were extremely friendly and helpful. Breakfast staff especially friendly and courteous.
2024-06-10
Grazie per la cortesia e professionalità
2024-06-10
Everyone was extremely helpful
2024-06-10
Felicitaciones por la amabilidad y buena disposición de todo el personal.
2024-06-10
La atención del personal, especialmente en recepción es muy buena. Cálida, certera, generosa.
2024-06-10
Grazie per aver fornito una camera con una vista fantastica e un'esperienza speciale.
2024-06-09
We were so very impressed with your hotel - the balcony was wonderful as were all other aspects for our stay. We likely will not return since visiting Italy has been complete.
2024-06-09
Tutti gentilissimi
2024-06-08
Giovani was exceptionally good
2024-06-08
We had a wonderful check in with Igor.
2024-06-08
hankt you for your coopereation！
2024-06-08
Vielen Dank für das Willkommensschreiben mit der Schokolade und den Abschiedsnudeln. Eine sehr nette Geste! Sehr freundliches und zuvorkommendes Personal!
2024-06-08
Grazie
2024-06-08
I want to thank all employees, they were very good, helpful and friendly.
2024-06-08
Ok
2024-06-07
Thanks
2024-06-07
Thank you very much
2024-06-07
Muchas gracias por su atención.
2024-06-07
Tout c’est très bien déroulé de notre arrivée à notre départ…. Merci
2024-06-07
Very friendly and helpful staff. Congratulations for working with caring and passionate people
2024-06-05
Thank to the smile and kindness
2024-06-05
Great accommodation and service from the management.
2024-06-05
Very enjoyable stay. Very central. Excellent location for tram to airport and for railway station to explore Tuscany. Very clean and confortable rooms. Very friendly staff. Nice touches like the gift of pasta/ thank you notes etc Highly recommend
2024-06-05
Thank you for the nice accommodation
2024-06-05
Very nice hotel and helpful staff.
2024-06-05
Front desk staff was superb and very helpful. Lorenzo offered to come an hour and half early for his shift to help us with our bags across to the train station.
2024-06-05
Personnel très agréable et serviable
2024-06-05
Best reception greeting experience.
2024-06-04
Service was very good. Staff amazing. Someone even called us to see if everything was OK.
2024-06-04
Grazie Mile
2024-06-03
Vielen Lieben Dank für angenehmes Zeit bei Euch. Wir kann gern alles wiederholen
2024-06-03
Staff was exceptionally helpful.
2024-06-03
Tutto ottimo tutto ben organizzato
2024-06-03
Excellent service
2024-06-02
I appreciated the little touches of messages and gifts. Also felt appropriate level of communication before arrival.
2024-06-02
L'hotel mi è piaciuto molto, è stato tutto meraviglioso! accoglienza eccellente! Lo consiglio sicuramente ad altri ospiti!
2024-06-02
I am very grateful to Igor and Victorya. They were both so welcoming, helpful, genuine and enthusiastic! Igor explained everything to us, gave us the map of the city, talked about places to visit, took us to our room helping with our bags, he talked to us in the evening on Thursday and then again on Friday night asking about our day and again suggested things to do. He spoke fluent Russian which made us feel more comfortable. He told us about Russian church ( where he sings in the choir) and this was very important for us as we are Russian orthodox Christians. When we returned home to UK we realised that one of the shopping bags was missing and I remembered that we had not brought it to Montespertoli. I asked Igor to help to find it and he spent a lot of time calling taxi companies and Baglioni hotel. I told many Russian speaking people at the wedding about Igor so they can recommend your hotel to their friends where such a wonderful person works . And also I will talk about Igor in the UK as I have many friends here who speak Russian or learning Russian ( I am a Russian teacher) and love Italy. Hopefully you will have more clients Also I would like to praise Victorya. She was also extremely friendly. I arrived late for breakfast and she helped me to get food and brought fresh coffee. She approached me herself because she saw my Russian surname. I was extremely pleased! We had great chat about things and life in Florence. I was not in a very good mood the day before because of some family arguments but Victorya’s positivity really helped and the rest of the day was really great for me and my daughter. I also told my Russian friend who recently moved to the area ( because she married ) about your hotel and Victorya who is very helpful and outgoing person.
2024-06-02
Complemnts to Igor, excelent service
2024-06-01
Breakfast staff were excellent and good choice of fresh foods. Reception / bar staff courteous and friendly.
2024-06-01
Siete favolosi! Staff perfetto! Grazieeeeee
2024-06-01
verry good.
2024-06-01
Excellent location. This property is right across from the train station and close to everything. The best part was the service you received from everyone. Specially my praise goes to Lorenzo. He was professional, friendly and very humble. He made us feel like we were at home. We will definitely return to this hotel again. Beautiful property!!
2024-06-01
Well run and professional. Totally above my expectations.
2024-06-01
The front desk staff where great
2024-05-31
Thanks for your patience with our language difference.
2024-05-31
We were warmly greeted by the hotel manager's hand-writing welcome note in the room. He also called me after we checkout to find out if everything is fine. I was glad to tell him that the hotel was above our exception with the friendly staff and clean facility.
2024-05-31
Had a great stay. Everything was perfect. Thank you for your hospitality.
2024-05-30
The bar tender recommended a wonderful Restruant and made great drinks; the staff was well informed and spoke great English and our room was comfortable
2024-05-30
Thank you for our wonderful stay, our room was beautiful and the view was incredible. We loved it and would like to stay again!
2024-05-30
Great hotel, friendly staff, couldn't fault the stay
2024-05-30
Friendly staff
2024-05-29
Merci à tout les personnel qui a été au petits soins durant tout notre séjour. Igor à notre arrivée et durant le séjour, toujours à l'écoute et à rendre service. Le personnel en salle au petit déjeuner très sympathique et aux petits soins également. Le personnel d'entretien discret et efficace. Merci à toute l'équipe pour son efficacité et son dévouement.
2024-05-29
I would like to once again thank the entire staff of Ambasciatori Hotel, Firenze for providing an excellent, professional customer service during my 3 night stay. I am extremely satisfied with the hotel and services that I received. The hotel will be my place to stay everytime I am in Florence! Thank you all SO much! Very Respectfully, Maria Castro
2024-05-29
Ringrazio tutto lo staff per la cortesia e la gentilezza con cui siamo stati trattati.
2024-05-29
thanks for the room upgrade
2024-05-29
Hemos pasado mi esposa y yo unos excelentes dias, la ubicacion del hotel nos beneficio mucho al tener todo a mano, felicito a todo el personal y a la direccion del hotel por hacer nuestra estadia muy agradable, saludos cordiales.
2024-05-29
Thanks for loaning me a converter for the electrical outlet.
2024-05-29
Thank you.
2024-05-27
Good
2024-05-27
Miss Aurora very helpful
2024-05-27
Thank you for the pleasant surprise, chocolate when I and my husband arrived in our room, and also one package of pasta to say bye. It was carefully, thanks
2024-05-27
Un grand merci pour ce très agréable séjour passé au sein de votre hôtel Nous avons particulièrement apprécié : la gentillesse du personnel, le confort du lit, le petit verre d accueil et l emplacement de l hôtel Chambre très bien insonorisée Une mention spéciale pour la vue sur le Duomo (chambre 439) . Quand nous reviendrons, nous souhaiterions la même ! Merci pour tout et bravo Jean et Véronique
2024-05-26
The staff were friendly and helpful.
2024-05-26
Front desk was always helpful every time we visited it. Sami the bar tender gave us memorable service upon arrive while waiting to check into our room. The first night out toilet was running all night I tried to call the front and the phone in room did not work I used the phone in the hall and the gentleman at the desk said he was alone at that hour so they could not do anything until the morning. We shut the bathroom door and it was it a major issue by morning it would it flush. We notified the desk in the am and the was fixed by the time we returned that afternoon. For an older upkeep we enjoyed our stay the patio and windows are nice features we wanted to mention these improvements here in hopes you do improve them we’d like to stay again. Thanks
2024-05-25
Lorenzo and Maurizio are outstanding. Always smiling, asking if you are OK and willing to help.
2024-05-25
Very helpful staff at reception
2024-05-25
Thankyou
2024-05-24
Very helpful ans polite check in staff
2024-05-24
Merci au personnel
2024-05-24
Special thanks to Christina for helping us figure out the shower. She was friendly and cheerful
2024-05-23
Great stay, thankd
2024-05-23
Vielen herzlichen Dank für das Zimmerupgrade, die Begrüssungskarte auf dem Bett und den Welcome Drink. Es hat unseren Aufenthalt sehr speziell gemacht. Wir haben uns sehr darüber gefreut!
2024-05-23
Nicole was wonderful. She went out of her way to accommodate us and make us feel welcome. She was so friendly and helpful. The rest of the staff was also excellent.
2024-05-23
Ringrazio tantissimo il personale molto caloroso e simpatico
2024-05-23
Der Zimmerservice war sehr gut, das Personal Frühstück sehr zuvorkommend.
2024-05-23
thank you
2024-05-23
Much appreciation with the Welcome note, chocolate and pasta. Taking time to let travellers feel the warmth away from home. Special thanks to Lorenzo at the front desk as well for being proactive in providing guidance to the must-visits around the hotel.
2024-05-22
El personal es muy amable ( limpieza,recepción, mantenimiento, catering, recepción.....
2024-05-22
Especial agradecimiento a Carolina es un encanto, nos ha atendido genial y también a Lesme ha estado pendiente de todo y trato excelente, gracias por facilitar asi la estancia
2024-05-21
Thanks to Lorenzo who is a reception, I had wonderful expreiences during Florence.
2024-05-21
Die ganze Gruppe hat sich wohlgefühlt
2024-05-21
All staff great
2024-05-21
Thank you for an excellent stay.
2024-05-20
Excelente servicio y fue muy especial el mensaje en la habitación ❤️
2024-05-20
Lenzo at check in was outstanding, he went above and beyond.
2024-05-20
Everything was excellent and the entire staff was friendly and well informed.
2024-05-19
Complimenti per la professionalità e cortesia di tutto il personale: dalla reception alle colazioni, dalle cameriere dei piani al personale addetto alle manutenzioni. Lodevole. Cordialità
2024-05-19
Grazie per tutti
2024-05-19
Front desk staff was very helpful and polite .
2024-05-18
Pricing was on the higher side
2024-05-18
The reception was warm and friendly, they gave suggestions on the places to visit as well as food to try! This made our stay enjoyable.
2024-05-18
Paola, at Reception, was very professional and friendly, giving us excellent assistance in navigating around La Spezia & Cinque Terre. Well done!
2024-05-18
I would like to thank the staff for their excellent approach to guests. Especially to Mr. Igor, who took great care of us.
2024-05-17
Accueil et gentillesse du personnel... Chambre propre ,dommage pour les bruits extérieurs.(premier étage)
2024-05-17
Dear Friends, Thank you for your excellent treatment during our stay. Definitively, your hotel will be our 1st choice during our next trip to Florence.
2024-05-17
Thank you
2024-05-17
Thank you for taking our luggage and bags to our room, after storing it before check in. The person who checked us in was very helpful, but unfortunately we do not remember his name.
2024-05-17
pour la qualite du service et du personnel,ce qui n est pas toujours le cas en France !!!
2024-05-25
complimenti a Nicole e Zac entrambi ECCEZIONALI
2024-05-16
Muchas gracias en especial a Lorenzo de la recepción
2024-05-16
Complimenti alla disponibilit’ ed ai sorrisi di accoglienza dello staff tutto.
2024-05-16
I want to compliment the front counter been so welcoming when I checkin. Also the manager at the breakfast counter. Superb services and friendly, he remembered almost all the guests and greets them with a big smile.
2024-05-15
Very well run hotel
2024-05-15
The staff at the front desk as well as the bar staff were the best staff I've had in a hotel this entire trip.
2024-05-15
Many thanks to you and your all staff.
2024-05-14
Me surpreendi com a simpatia e presteza do staff. Meu quarto estava impecável.
2024-05-14
It was avery stay, and the lady in the front desk was very accommodating and courteous and quiet helpful in permitting the early check in at the earliest opportunity and the room though was compact had all the comforts
2024-05-14
Thank you for making our stay pleasant and easy.You were most helpful , staff was friendly, room was clean and our overall experience staying at the hotel was great.You accommodating us for checking in late, was going the extra mile!! Keep being awesome👌
2024-05-13
In overall Era perfetto, Vi ringrazio per tutto
2024-05-13
Thanks for the professionalism and for attention.
2024-05-13
Our first trip to Florence was amazing, will definitely come back to Florence again, hopefully next year and will return to this hotel. So pleased with the accommodation and staff was so polite, helpful and friendly, no complaints only compliments to you all. Thank you all for making our first visit one to remember 😊
2024-05-12
Molto unpractiko e non disponsibile armadio nella mia stanza (445).
2024-05-12
Excellence
2024-05-12
Merci au personnel du petit déjeuner, très attentif à ce que tout se passe bien ! Merci à la personne qui était au Desk et qui m’a très aimablement imprimer les documents dont j’avais besoin pour pouvoir travailler le lendemain
2024-05-11
Excellent service in all ways and an immediate response to resolve our bathroom problem.
2024-05-11
Ringrazio Iohr che ci ha aiutate e fatte sentire a nostro agio
2024-05-11
Igor was excellent was us, he helped so much and I have to thank him
2024-05-11
Il personale della sala colazione è tutto molto cordiale
2024-05-10
Lorenzo was very kindly
2024-05-09
Merci pour votre accueil et écoute je recommande fortement
2024-05-09
Thanks to the man who help us in booking our train 😀
2024-05-09
Free drink in the bar before journey on train was much appreciated but we are Scottish and like our drinks especially when free.
2024-05-09
Hotel molto ben posizionato, personale molto gentile e colazione eccezionale
2024-05-09
Room was good - Breakfast was excellent and staff were very friendly
2024-05-08
شكرا لكل شئ ادارتكم ممتازه واستمتعنا .نراكم مره اخري .
2024-05-08
Grazie per aver ricevuto prenotazione via telefono
2024-05-08
Merci beaucoup pour passer un bonne séjour
2024-05-08
Very satisfied Wii highly recommend it
2024-05-08
Igor greeted us and was very welcoming! A lady also helped us as well when we came back for check in but we didn’t get her name. She was also very professional and welcoming.
2024-05-07
Great staff members
2024-05-07
Yes on the whole our stay was great. The staff were very helpful and professional. Thank you ☺️
2024-05-07
Thank you for the hospitality I really enjoyed the accommodations
2024-05-06
Bonjour, Je souhaiterai remercier le personnel de l'hotel pour son professionnalisme et son écoute durent notre séjour.
2024-05-06
The bar staff is exceptional!
2024-05-06
Very polite and nice staff
2024-05-06
Igor went above & BEYOND at check in. He helped my friend, who fell, by suggesting a pharmacy and also a great place for us to eat that was nearby & delicious. PLEASE reward him in some shape or form. I travel for work constantly and Igor is truly one of the best I’ve seen in hospitality. He needs to be in a position of leadership/management, if he isn’t already.
2024-05-05
Thank you for the room with the best view in Florence. All the staff is superb and it’s such a wonderful experience to meet Paul and Lorenzo, they so pleasant and helpful.
2024-05-05
Grazie mille
2024-05-05
The service was very good and they took us to the room , the staff are very welcomed and when we checked out it was very easy and fast. Thank you for having us.
2024-05-05
Excelente atención de Loianle y de Lorenzo
2024-05-05
Thanks to Ileona for the excellent welcoming service.
2024-05-04
日本語を話すスタッフがとても優しくて、日本人を受け入れてくれていると感動しました！素晴らしいホテルです。ありがとうございました！
2024-05-04
Excellent service
2024-05-04
Since I stayed in Florence for business and not for vacation the noise really impact on my rest. Please be sure every customer can rest without all this noise in future. This really makes the difference. I’ll give good feedback on your hotel to my company and my colleagues but please fix this issue.
2024-05-04
Very good location, good value for money and friendly staff, thank you
2024-05-04
All staff from the moment we arrived to the time we left were extremely friendly and very helpful. Our stay was very pleasant and would recommend to friends and family.
2024-05-04
Increible el momento que pasamos con ustedes, gracias!!!
2024-05-04
Thank IGOR for the great service
2024-05-04
Compliments to Lorenzo, the one who facilitated our stay.
2024-05-04
Thank you for your help, staff where pleasant and helpful when needed
2024-05-03
Félicitations
2024-05-03
Merci pour l’accueil chaleureux et la bienveillance de Nicol, d’une jeune femme au bar à notre arrivée, du personnel des petits déjeuners extrêmement gentils. Vraiment un grand plaisir pour notre famille
2024-05-03
special thanks to Igor and Nicole from the reception desk for their kindness and help.
2024-05-03
I would like to thank Jean Paul for his hospitality in recommending sights to see and restaurants to have meals in. Nicole was a great help in answering questions on transport as well. The staff have been so pleasant and went out of their way to ensure a wonderful stay!
2024-05-03
Muy bien situado. Servicios de limpieza, desayuno y recepción correctos. Volvería otra vez
2024-05-03
Perfeito
2024-05-02
To the fellow who did our check-in (sorry, didn't catch the name), extremely helpful.
2024-05-02
The staff was extremely polite and efficient. The building was beautiful. Food and service was excellent. I do not think we could have asked for a better experience.
2024-05-02
We liked the bath tub very much The room was spacious It was a comfortable stay
2024-05-02
Great job
2024-05-01
The staff Lorenzo is very professional for our check-in with helpful introduction.
2024-05-01
N/a
2024-05-01
Front desk team and bar
2024-05-01
All of the staff were very nice and accommodating. Very helpful.
2024-05-01
The entire staff was friendly and ready to help!
2024-05-01
Cleaning staff are great as were reception and bar staff
2024-05-01
Ringraziamo per la qualità del servizio e la cortesia e disponibilità del personale
2024-04-30
loved the steakhouse on street . I know it isn't owned by the hotel but the fact that I walked at 6:15 for a 7:00 dinner an was welcome because we were stay upstairs. Great food and service
2024-04-30
Great
2024-04-30
The breakfast staff were more than helpfulland courteous. The bar staff were lovely and friendly.
2024-04-30
Bartenders are very friendly and helpful ,,, cannot say enough about the gentleman who greets you at breakfast., he goes above and beyond and is a real asset to your hotel ,
2024-04-30
Thank you to the check in staff and restaurants staff
2024-04-30
It was an amazing stay. Lorenzo from reception was very helpfull and kind.
2024-04-30
Grazzie a tutti per la simpatia e prestezza che abbiamo ricevuto dell'arrivo alla partenza.
2024-04-30
Your staff at the check in and check out counter were fantastic. It was a quick and pleasant experiance.
2024-04-29
sim
2024-04-29
Jean Paul Is the first staff member who I really felt smiled and was welcoming in the many times I have stayed at this facility period this has always been my source of displeasure with the hotel was the staff. I bring tours to many places throughout Europe and when I bring them to Florence. It is the only hotel staff that I have been going to for so many years. Who I cannot say that I have connected with any staff member. They seem overworked and disconnected from all guests
2024-04-29
Thank you for a wonderful stay!
2024-04-29
Thank you especially to Ciara and Rafael who did everything they could to make sure we had a great stay at the hotel and in Florence - we had a wonderful time
2024-04-29
Chiara went above and beyond to make our stay perfect. We ask to get an upgrade and we got one with our friends and we’re able to share a patio. The noise on the train station side was too much. Such a caring person. Raphael was so knowledgeable on the sights to see. Igor was so helpful on getting us to our room and would help us anyway we wanted. Loved the staff and hotel.
2024-04-29
Leonardo was excellent at check in! Thankyou very much. Great stay!
2024-04-29
Staff is excellent. Very well trained, great customer service. Special kudos to Chiarra! She is patient, knowledgeable very accommodating and extremely friendly.
2024-04-29
We appreciate the wonderful hospitality and the warm welcome from your friendly staff.
2024-04-29
Thank you for excellent service!
2024-04-28
A recepção que me ajudou a definir a minha curta estada em Florença.
2024-04-28
Otimo servizio e cortesia
2024-04-28
We dropped off our bags in the morning before check in. It was such a nice touch that they had our bags delivered to our room for us by the time we checked in. We LOVED the location.
2024-04-28
Overall stay was excellent except wifi signal is not able to connect in some room.
2024-04-28
Thank you for the welcome and farewell gifts!!
2024-04-27
Kind hospitality
2024-04-27
Many thanks to Nicole
2024-04-27
Thanks for everything
2024-04-27
Excellent service from all the staff who were very warm and welcoming. Great advice on the local area. The staff also were very supportive of my heavily pregnant wife making her comfortable and providing upgraded facilities in the room for her. Thank you.
2024-04-28
Thank you.
2024-04-27
Good front office staff. All were good. Eugor was helpful
2024-04-26
Muchísimas gracias por los detalles entregados a nuestra llegada y salida, y en especial para Igor, recepcionista que nos recibió muy bien y el encargado del desayuno que nos recibía cada mañana. Gracias.
2024-04-26
Staff was courteous and informative.
2024-04-26
You staff does make the difference!!!
2024-04-26
Excelente la atencion en chek in del Sr Lorenzo
2024-04-26
Staff were friendly and helpful on most issues
2024-04-26
Très bon accueil, particulièrement de la part de Nicole, très gentille et très professionnelle, en plus d'un français parfait elle a su résoudre notre petit problème de quantité de serviettes dans notre chambre.
2024-04-26
Merci pour tout, votre personnel est très professionnel, à l’écoute et très serviable, bravo votre service est exceptionnel. Nous avons été surclassé et vous remercie beaucoup. Nous reviendrons dans votre établissement, est-il possible d’un surclassement à nouveau si nous venons en famille ? Top séjour bravo.
2024-04-26
Très gentil personnel à l’accueil
2024-04-26
Atendimento muito educado e profissinal.
2024-04-26
All went very smoothly, thanks
2024-04-25
Good
2024-04-25
Grazie
2024-04-25
Thanks
2024-04-24
Staff is very friendly and competent. The two bartenders were great!
2024-04-23
Staff lovely including the bar area which was really clean and welcoming
2024-04-23
Local agradável, limpo, funcionários educados e falam vários idiomas Localização perfeita
2024-04-23
Todo muy profesional y atentos con los detalles. Gracias
2024-04-23
Fantastic stay in our favourite city in the world. Great hotel, great service and location
2024-04-23
Complimenti il sogiorno è stato perfetto grazie alla vostra proffessionalità . In particolare un Grazie a Raffaele dell acettazione per i suoi consigli e la disponibilità.
2024-04-23
The bar staff was awesome!
2024-04-22
Thank you for our stay it was delightful we had a excellent stay perfectico
2024-04-22
la signora alla reception è stata molto gentile❤️
2024-04-22
Thank you to all your helpful friendly staff, our lovely welcome note and pasta gift on leaving 😍
2024-04-22
servizio impeccabile struttura meravigliosa
2024-04-21
All perfect amazing Hotel
2024-04-21
Gracias por el esfuerzo que realizan para hacer de nuestra visita más agradable.
2024-04-20
Thank you whole front desk staff and Givonn was really specially sweet. I will be back again to stay there.
2024-04-20
Fantastici
2024-04-20
Obrigada pela simpatia, recepção e pequeno almoço bons
2024-04-20
Thank You so much for helping us out at the last minute. The people who work there is awesome. I will tell everyone I know that if they come to Florence to stay there
2024-04-19
The hospitality was great! Everyone was very gentle and the room was very clean! I would like to come again to Ambasciatori hotel!
2024-04-19
I would like to thank Zak and Matteo at breakfast. They were a joy yo see first thing in the morning, they were both so happy, friendly and went out of their way to ensure that the day was started in the best possible way. They are an asset to your company!
2024-04-19
Our check in was fab…room was ready early! We’re taken to our room and had aircon explained. Perfect
2024-04-19
Thank you for your service and its location.
2024-04-18
I stayed at the hotel with my mum, it was so comfortable, clean, we slept so well. The staff were very friendly and helpful. Would stay again. Gorgeous hotel and great location
2024-04-18
Destacar la amabilidad de todo el personal, principalmente el personal del desayuno, muy atentos, un 10 para ellos.
2024-04-18
It was nice to stay at the hotel staff very friendly and helpful would recommend your hotel thanks
2024-04-17
Every staffs are friendly, thank you very much!
2024-04-17
Very nice hotel, well run, excellent staff.,
2024-04-16
Excellent service, brilliant breakfast
2024-04-16
The check in guy was most helpful. All staff were great.
2024-04-16
O cafe da manhã é sensacional; o Sweet Bar é muito agradável assim como todas as pessoas que ali trabalham. Sabem trabalhar com turistas e traduzir o espirito acolhedor da Italia.
2024-04-16
Si
2024-04-16
Muchas gracias por los detalles que tuvieron con nosotros, desde el mensaje de bienvenida, todas las atenciones y el detalle de la pasta. Cuestión servicio todo excelente.
2024-04-15
good hotel. 1. improve wi-fi 2. breakfast area had only one working coffee machines... long queues
2024-04-15
Fantastic stay with wonderful sunset on the balcony.
2024-04-15
It was a very pleasant staying, the team were very friendly and kind; that means a lot when it comes to staying in a hotel for the first time. And the hand writing note is the best idea, im gonna keep it!
2024-04-14
grazie per la gentilezza del personale
2024-04-14
Thank you for your help and professionalism. It was a wonderful stay.
2024-04-14
This was my 3rd stay at the Ambasciatori. The staff does a great job.
2024-04-14
A
2024-04-14
Particularly Giovani who arranged a reservation for us at Sabatini’s, and Reception staffer who checked us in was very helpful, Friday late night Bar staffer was also delightful and professional. Breakfast Maitre D’ and his staff were wonderful!
2024-04-14
From the front desk to the Bar staff and the breakfast staff, everyone were welcoming and helpful. I felt very warm and look forward to my return.
2024-04-13
Excelente el anfitrión del desayuno.
2024-04-13
John Luka was especially accommodating!
2024-04-13
Thank you for a nice stay
2024-04-13
Staff was fantastic
2024-04-13
Your staff were excellent and friendly
2024-04-12
Obrigada a todos pelo atendimento e pela cortesia.
2024-04-12
Efficient and clean
2024-04-12
Thank you all
2024-04-12
Overall the stay was great because of the front desk staff and breakfast staff. The room was very small i could not even walk around, bathroom very inconvenient when you take showers and have to walk on water. The location is great and very convenient to everything. The stuff at Front Desk and Breakfast made a good impression and their hospitality is top notch. Please thank all staff for me. Sorry I cannot remember anyone names.
2024-04-12
Good staff
2024-04-12
Excellent and your staff is wonderful. From reception to breakfast and to bar and housekeeping
2024-04-11
Thank you for a pleasant stay
2024-04-11
Wonderful service. Got to the Hotel at 1pm and room was ready. Breakfast was good. Everything was clean and everyone was friendly
2024-04-11
I stayed for 4 nights and it was wonderful. Thank you very much!
2024-04-11
It was refreshing to meet such a genuinely helpful & happy team. There is a great vibe amongst the staff - they made the trip more enjoyable and I will definitely stay again next visit to Florence
2024-04-10
Grazie oer la disponibilità del reception
2024-04-10
Good work guys!
2024-04-10
Staff was very helpful, check in process was easy, reception staff was very friendly and professional. Thank you for making our stay more pleasant!
2024-04-10
Sono stato molto bene
2024-04-09
We had an amazing stay at your hotel. The staffs were very accommodating and we appreciated the personalised approach. Thank you! We will definitely visit you hotel again in the futute.
2024-04-08
Many thanks to the hotel’s team for the seamless staying and attention
2024-04-08
We were very well received by the staff. The team was great at all times
2024-04-08
Grazie di tutto!! Cortesia e professionalità.
2024-04-07
Thank you for a lovely enjoyable stay!
2024-04-07
I stayed 2 years ago. It was very good memory to me at that time. Thanks to everyone.
2024-04-07
Merci et félicitations pour toutes les attentions au quotidien ainsi que pour les sourires et amabilité de tous le personnel
2024-04-06
I had a wonderful stay with my family. Staff especially were very polite. Will visit again.
2024-04-05
Thank you for all the gifts
2024-04-05
La struttura dimostra che tutto il personale coinvolto è motivato a « fare bene le cose » Non abbiamo trovato questa spontaneità nel ricevere nemmeno in molti hotel a 5 stelle lusso, che possono avere una forma ma che risulta solo di facciata, qui no, qui abbiamo percepito la spontaneità. Complimenti alla direzione e a tutto il suo staff. Santo e Selina Crea
2024-04-05
thank you Fabio.
2024-04-05
Many thanks for taking care of us.
2024-04-05
Un ottimo soggiorno
2024-04-05
Je félicité tout le monde . Super séjour. Très accueillant...
2024-04-04
El trato ha sido exquisito
2024-04-04
O quarto que estava A-12, o ralo no chuveiro estava extremamente entupido. Usando pouca pressão da ducha, a área do box ficava totalmente cheio. Era uma piscina no banheiro. Entrei em contato com um email que consegui nas informações da reserva porque a recepção, quando eu estava no hotel sempre estava muito cheia de clientes a serem atendidos. A maneger respondeu-me pedindo para procurar a recepção. Entendo que ela mesmo poderia ter encaminhado esse email para o setor responsável e ter resolvido o problema no primeiro dia. Consegui falar na recepção e somente no último dia de minha estadia conseguimos tomar um banho sem alagar todo o banheiro. O quarto por não ter janelas que se abrem ficava muito quente e o ar condicionado não resfriava a quantidade necessária para conforto termico. No mais, o hotel é muito lindo e confortável. Bem localizado e os recepcionistas muito cordiais.
2024-04-04
Excellent staff Great location
2024-04-04
Keep it up
2024-04-04
Muy amables todos y volveré.
2024-04-04
O
2024-04-03
C-Hotel Ambasciatori è sinonimo di gentilezza, perfezione e pulizia. Grazie per il trattamento che ci avete riservato. Eccezionali
2024-04-03
Tolle Mitarbeiter und gute Einrichtungen
2024-04-03
Excelente el servicio de Daniela , la encargada del bar, nos hizo pasar un tiempo muy agradable mientras nos entregaban la habitación. Detallista, amable y con muy buena calidad de servicio al cliente. También un excelente servicio por parte de la persona que nos hizo el checkin no recuerdo su nombre.
2024-04-03
The check in was more than perfect, the girl was so professional and gave us a great information. Thank you
2024-04-03
cortesia del personale
2024-04-03
The staff is very supporting. The food excellent and the location perfect.
2024-04-02
Ottima organizzazione di tutto lo staff. Gentili e disponibili
2024-04-02
Ein hervorragend geführtes Hotel. Vielen Dank
2024-04-02
Великолепный отель, великолепное обслуживание, чистота, вкусный завтрак, удобные кровати, прекрасное постельное белье! Однозначно вернемся! Спасибо Вам🙌
2024-04-01
tutto stupendo
2024-04-01
Gracias por hacer fabulosa la estancia en Florencia
2024-04-01
Great stay, thank you and compliments to the hotel staff
2024-04-01
Complimeti all'intero staff, profesionale, educato,signorile.
2024-04-01
Ringrazio per la possibilità di lasciare i bagagli in struttura fino a sera quando partiva il treno e per la cordialità del personale
2024-03-31
Competenze, professionalità e ottimo personale
2024-03-31
The hotel is awesome, solid and great location.
2024-03-30
Thank you for such a great hotel, great location and value for money
2024-03-30
Le persone dell’accettazione e chi ci ha accompagnato in camera sono stati molto gentili.
2024-03-30
Super staff. Spotless hotel.
2024-03-30
tudo foi maravilhoso
2024-03-30
Gracias por su esfuerzo a unos clientes tan negados para los idiomas
2024-03-29
Grazie per aver conciliato la richiesta di early check-in e l’ottima accoglienza
2024-03-29
Chica en recepción muy amable. Nos consiguió entrada a galería
2024-03-28
The Hotel is very well managed despite the busy season and have one of the finest competitive employees. Excellent will recommend the hotel to anyone visiting Florence. Thanks for the excellent professional conduct.
2024-03-28
Das Personal war insgesamt professionell und in Ordnung; einzig die Lage und Situation des Hotels verhindern eine bessere Beurteilung
2024-03-28
All the staff we met on our trip were so helpful and friendly
2024-03-29
No tengo ninguna observación, todo estuvo muy bien
2024-03-27
Staff is very friendly
2024-03-27
I stayed at this hotel for three nights, and it made me feel very comfortable! The efficient front desk service, quiet and comfortable rooms, and most importantly, the cleanliness of the room with no strange odors. The location is also quite convenient, as our second city on the trip was Rome, and the hotel across from the train station was incredibly convenient! Plus, all of Florence's attractions are within walking distance. So I highly recommend this hotel!
2024-03-26
Compliments to Alexsandro int he bar. He was excellent Why can’t you give gratuities on card like in the uk … we didn’t have cash so this was a shame that the card machine wasn’t set up for this!
2024-03-26
Thanks!
2024-03-25
❤️❤️❤️
2024-03-25
Colazione super! Bacon cotto al punto giusto! Gentilezza del personale di rilievo.
2024-03-25
Grazie per ospitalità gentilezza e cortesia !!ottimo servizio ,vi daremo buona pubblicità e se dovessimo ritornare a Firenze saremo vostri ospiti 😍
2024-03-25
Thank you very much for the stay - it made our holiday very special
2024-03-25
Thank-you to all the well mannered and professional staff, who always smiled and never made us feel uncomfortable during our stay.
2024-03-25
Thanks it was a pleasure staying in your hotel
2024-03-25
Personnel souriant à l’écoute au petit soin Accueil chaleureux Bon emplacement
2024-03-25
!
2024-03-25
Great stuff
2024-03-25
Lo staff è stato estremamente disponibile e gentile in tutte le fasi, dall'accoglienza alla partenza. Sono stati d'aiuto nel conservare i nostri bagagli al check in e al check out e le operazioni sono state gestite molto velocemente. Grazie anche per l'aperitivo omaggio.
2024-03-25
Thank you for your service
2024-03-25
The bar and reception staff were courteous and professional.
2024-03-24
Grazie a tutto lo staff! Super gentili e disponibili. Un ringraziamento speciale a Maurizio
2024-03-23
grazie per la professionalità,
2024-03-23
All the staffs are very welcoming and excellent
2024-03-23
Grandissima cortesia
2024-03-22
Thanks
2024-03-22
Grazie
2024-03-22
Attenzione al cliente davvero impressionante, di altissimo livello, personale gentilissimo e professionale. Mi hanno colpito particolarmente i gentili omaggi e i messaggi scritti a mano.
2024-03-22
Die Bediensteten am Frühstücksbuffet, insbesondere Angelica, waren unbeschreiblich nett und hilfsbereit. Der Spezialkaffee jeden Morgen war super. Vielen Dank dafür
2024-03-22
Staff was friendly. Breakfast was exceptional.
2024-03-21
This was my second time staying. I love this hotel. Location and just overall convenience and vibe. The staff is top notch, especially Sammy at the bar.
2024-03-21
thanks for all
2024-03-21
Very attentive and helpful
2024-03-22
Nos brindaron un up grade de habitación por las condiciones de mi mamá, lo cual agradezco mucho igualmente nos dejaron guardar el equipaje mientras realizamos un tour
2024-03-22
tutto ottimo. solo la stanza piccola
2024-03-20
Ottima accoglienza
2024-03-20
Ringrazio a lei aver potuto usare la stanza prima del orario e per il regalo ricevuto
2024-03-20
Je remercie la réceptionniste Nicole , très agréable à l’écoute et très souriante . Encore merci pour son professionnalisme !
2024-03-20
Estancia perfecta. Repetiremos. Muchas gracias
2024-03-20
Our stay was comfortable and pleasant. Your facility is well run. Thank you.
2024-03-19
Thank you for our pleasent stay
2024-03-19
Very professional and courteous front desk staff
2024-03-19
Grazie per averci fatto trascorrere un bellissimo soggiorno a Firenze
2024-03-18
A todo el personal, que ha sido muy amable
2024-03-18
Herzlichen Dank
2024-03-18
Un ringraziamento a tutti .Dal personale alla reception,a quello delle pulizie ed in modo particolare ad Angelica e a Cleber per i deliziosi e gentilissimi modi che trattano i clienti.Grazie e spero presto di ritornarci.
2024-03-18
Staff especially at reception were very kind and helpful and very pleasant.
2024-03-18
Thanks!
2024-03-18
For all the things I want to say THANK YOU
2024-03-17
Toppppppp
2024-03-17
Muy agradecidos con la estancia por una semana, todo ha estado maravilloso , el personal estupendo.
2024-03-17
Il personale è sempre cortese e solerte, oltre che estremamente preparato ed efficiente
2024-03-17
the service from the staff was excellent
2024-03-17
Excelente servicio
2024-03-17
Grazie di tutto, siamo stati molto bene
2024-03-18
Complimenti
2024-03-16
Un seul mot : Bravo
2024-03-16
Thank you for your kindness.
2024-03-16
No individual names but great staff
2024-03-16
Grazie per tutti! Grazie per tutti voi! 🙏
2024-03-16
Thank you to the reception staff who helped us with a problem we had. Also the bar staff were fantastic
2024-03-16
The room was very nice and front desk ladies and men were very helpful
2024-03-16
Tudo perfeito. Excelentes colaboradores
2024-03-15
Schönes, geschmackvoll eingerichtetes Haus. Tolle Holzböden in den Zimmern. Alle sehr freundlich und hilfreich. Merci!
2024-03-15
All the staff went out of their way to assist. From the lady behind the bar on the first floor to the people T reception. Especially a lady who spent a lot of time and patience helping an elderly gentleman having problems with his cell phone.
2024-03-15
I wish I had gotten her name, but the bartender at the Sweet Bar was absolutely wonderful. She was friendly and really enhanced our experience.
2024-03-15
Grazie per il piacevole soggiorno
2024-03-14
Excelente atendimento, quarto muito confortável! Super recomendo
2024-03-14
Thank you Sara and others for your help. Other comment: Perfect position next to train station.
2024-03-13
I loved the stay at c-hotel diplomat florence. The lobby, lounge and room were all very nicely designed and the staff were so helpful to fill our water bottles every time we asked.
2024-03-13
Thanks for the upgrade
2024-03-13
Grazie per la Vostra squisita cortesia e disponibilità
2024-03-12
Complimenti Bella struttura
2024-03-12
Muito bem atendida pelos funcionários..
2024-03-12
Thanks to the staff for arranging our twin beds at short notice 🙏
2024-03-12
nice quick stay close to train station
2024-03-12
The staff very professional and helpful
2024-03-11
Thank you so much for a good stay in this hotel.
2024-03-11
Thank you for Giovanni's assistance
2024-03-11
Excellent location, service,
2024-03-11
👍👏
2024-03-11
N
2024-03-12
al personal en general
2024-03-11
Good hotel ; very clean ; courteous and helpful staff
2024-03-11
Thanks especially for the smiling staff for all their kind and helpfull services!
2024-03-10
Breakfast staff exceptional
2024-03-10
congratulate
2024-03-10
Thanks
2024-03-10
Bravo à toute l’équipe
2024-03-09
The staff were all lovely. Main problem was the odor.
2024-03-08
No
2024-03-07
Grat staff and stay
2024-03-06
The front desk staff were always available & helpful. It was great that we did not have to wait on all four occasions we visited the front desk. Often there are not enough staff
2024-03-06
Thank you
2024-03-06
A
2024-03-05
Ottima struttura per posizione e comfort.Personale attento e qualificato.
2024-03-05
Thank you so much for everything! We had a wonderful stay in Florence; the next time we come, we will surely choose this hotel for the second time!
2024-03-06
Struttura ottima e sicuramente prenotero' ancora quando saro' a Firenze
2024-03-05
Addetta check in molto professionale e rapida
2024-03-04
Complimenti al personale di sala della colazione!
2024-03-04
Grazie per il servizio dedicato
2024-03-04
Very kind and good service
2024-03-04
Complimenti e ringrazio tutti
2024-03-04
Un grazie di cuore per la simpatia e professionalità .
2024-03-04
Tutto lo staff professionale ed efficiente
2024-03-04
Grazie di tutto
2024-03-01
Everything was amazing!
2024-03-01
شكرا لطاقم الفندق وادارة الفندق
2024-03-01
Félicitions, bravo à toute l’équipe de l’accueil au barman aux femmes de ménages
2024-03-01
Everyone we dealt with was incredibly friendly and helpful.
2024-03-01
I am very happy with the staff
2024-03-01
Grazie per l'accoglienza ed il soggiorno. E' stato tutto perfetto.
2024-02-29
Ottimo servizio e cortesia
2024-02-29
Grazie mille
2024-02-29
Servizio e personale top
2024-02-29
Complimenti. Grazie a voi abbiamo cenato in un posto romantico e abbiamo speso poco, grazie al suggerimento di un vostro collaboratore
2024-02-29
Vi ringrazio
2024-02-29
Quality of breakfast buffet was outstanding. Ambience was awesome
2024-02-28
Very nice and warm welcome. :)
2024-02-28
Great place
2024-02-28
Grazie di tutto Complimenti
2024-02-28
On a aimé notre séjour. Nous espérons revenir merci
2024-02-28
Agradecido con todo el personal del hotel, son muy amables te hacen sentir como en casa. Daniela, la chica del bar es una persona muuuuy agradable. Sin problema el día que regrese a Florencia me hospedaré con ustedes.
2024-02-28
Superbe accueil de Loaina, efficace et précis, de très bon conseils, merci à elle
2024-02-27
Thanks!
2024-02-27
Grazie mille per l'ospitalità
2024-02-27
Excellent staff
2024-02-27
Thanks for helping me with my injury.
2024-02-27
Grazie per l’accoglienza e la gentilezza
2024-02-27
Ringraziamo per l'ottima accoglienza
2024-02-27
Soggiorno bello
2024-02-27
Grande professionalità e cortesia
2024-02-27
grazie a tutto lo staff gentilissimi e cordiali
2024-02-27
Il soggiorno è stato ottimo grazie al professionismo, all'attenzione e alla gentilezza di tutti. Grazie da vero e a presto !
2024-02-27
Muy buena estancia, gracias por todo :-)
2024-02-27
We had a very pleasant stay, thank you.
2024-02-26
Madame, monsieur, votre établissement est très professionnel et votre personnel compétent et agréable.
2024-02-26
It was one of the best rooms i ever had with you. Thank you
2024-02-26
Séjour très plaisant merci !
2024-02-26
Ottimo soggiorno. Staff educato e professionale.
2024-02-26
Complimenti!
2024-02-25
You have an excellent team. Especially Reception and the Housekeeping staff, they were all so welcoming, friendly and helpful, this trip I didn’t use the dining facilities but I shall next time.
2024-02-25
Thanks to front office staff especially Hamzah who always smile and give useful information while we visit Florence. The hospitality was superb
2024-02-24
Grande professionalità. Grazie per l accoglienza.
2024-02-24
Grazie per aver reso il nostro soggiorno ottimo
2024-02-24
Grazie mille!!
2024-02-24
Hank you for a wonderful experience. The staff were very friendly and helpful. I will recommend your hotel.
2024-02-24
Tutto veramente super. Complimenti a tutto lo staff
2024-02-23
Siamo stati bene. Continuate così
2024-02-24
Ringrazio tutti i ragazzi per la cortesia e disponibilità
2024-02-23
Complimenti per lo staff, ti fa sentire a casa.
2024-02-23
Merci pour les petites attentions ☺️☺️
2024-02-23
It was an excellent stay,everything was good
2024-02-23
Me ha encantado el hotel limpiesa ,personal de.bar y bufet,lo único q es muy alto el wc para los más bajitos,no obstante muy satisfecha
2024-02-23
Thanks for providing us with a lovely stay. The complimentary drinks and pasta were such nice touches that felt so personal. Even when we were shown to our room too.
2024-02-24
the staff was incredibly helpful, we felt very welcomed, thank you
2024-02-22
Avevo gia soggiornato in precedenya nella Vs struttura e confermo il giudizio eccellente che gia avevo su tutto . personale competente gentile e disponibile. grazie alla prossima
2024-02-22
The whole stuff was absolutely impressive and helpful. Their dedication created very calming and comfortable atmosphere. Lorenzo assisted us and effortfully gave us detailed information about everything we needed. Overall, these 2 days were excellent and we are beyond grateful for helping us create amazing memories
2024-02-22
Este año ha sido la tercera vez que hemos alojado a nuestro grupo en el hotel Ambasciatori. Como siempre, un éxito. Gracias por todo.
2024-02-22
Tutto benissimo
2024-02-21
The guy that manages the breakfast service is very professional and super polite, thanks!
2024-02-21
J'ai passé un bon séjour...je vous remercie pour votre dévouement
2024-02-21
Grazie per il Vs servizio. Unico malinteso per sapere la chiusura della porta dall'interno stanza...il primo operatore che ha risposto ha dato risposta evasiva e subito dopo la sua collega ha saputo spiegare per bene sulla mia semplicissima richiesta. NEL COMPLESSO È STATA UN'OTTIMA PERMANENZA, GRAZIE A TUTTI QUANTI VOI, BUON LAVORO, Cordiali saluti e spero di venire presto a Firenze presso vostro Hotel. Grazie ancora
2024-02-21
Nil
2024-02-21
Thank you for everything.
2024-02-21
Thanks for the smooth of check in & out. And luggage storage
2024-02-21
We love you❣️ thx
2024-02-21
Felicidades por su profesionalidad, entrega y amabilidad. Recomiendo a mi familia y amigos y conocidos este fantástico hotel.
2024-02-20
Aux personnes à l’accueil ainsi qu’à Angelica et Kléber au service du petit déjeuner qui ont été aux « petits soins » et trés professionnels.
2024-02-20
Grazzie mille per tutto
2024-02-20
Thank you so much for another brilliant stay
2024-02-20
Thank you for upgrading our room. It was so beautiful! A view from a hotel room we will never forget.
2024-02-19
Bravissimi
2024-02-19
Thanks a lot for the worm welcome and lovely treatment by your staff. Myself and my wife appreciate the room upgrade and nice pasta gifted to us.
2024-02-19
Professionalità, cortesia e gentilezza di tutto il personale.
2024-02-18
Thankyou for making our Wedding Anniversary stay a special one. Your staff is professional in every way during our stay. Kudos for your job well done. Again thankyou and keep up your excellent work in giving guests the feel of a home away from home. Tony & Carol Lam
2024-02-18
grazie per l'upgrade di stanza (con vista e balconcino)
2024-02-18
Amazing 👏 🤩
2024-02-18
Very nice service
2024-02-18
Grazie mille!
2024-02-18
Staff were friendly, helpful, and professional. Thank you!
2024-02-18
Thanks 🙏
2024-02-18
5* services!
2024-02-18
Desidero sinceramente ringraziare la direzione e tutto lo staff per l’ottimo soggiorno. Welcome drink di benvenuto molto apprezzato e cortesia del personale ammirevole.
2024-02-16
We very much enjoyed our stay at your establishment and the tone was set right from the beginning with us learning that our request for the room with the view was accommodated, a courtesy phone call from the reception after we'd settled in to our room and the complimentary drinks and biscuits - we were made to feel very welcome. The location of the hotel was very much convenient for our daily travel plans and we were able to make the most of the same. We also enjoyed the complimentary drinks at the Sweet Bar which during which we had a pleasant and enjoyable chat with the attendant. Truly a wonderful stay and we'll be more than happy to stay again during our future travels and we'll most definitely recommend the same to any of our friends/family who plan to visit Florence.
2024-02-16
Excelente trato , muy amable todo el personal . Muy cómodas las instalaciones . Excelente ubicación
2024-02-16
Complimenti per lo staff estremamente cortese, professionale e disponibile. Le gentilezze e le attenzioni ricevute sono state graditissimi, soprattutto l'offerta della camera con vista sulla città è stata apprezzatissima. Anche le attenzioni durante la colazione ci hanno fatto sentire particolarmente coccolati.
2024-02-16
Thank you for this awesome service !
2024-02-16
Accoglienza ottima e personale gentilissimo. Non ho segnalato l'inconveniente della doccia perché sono ripartito il mattino molto presto
2024-02-16
Very good service
2024-02-15
The staff are front reception were welcoming and helpful.
2024-02-15
Thank You for your kind reception
2024-02-14
Staff outstanding attention to detail outstNding
2024-02-14
Ringraziamo per la sollecita attenzione di tutto il Vostro personale.
2024-02-14
Hotel eccellente e la differenza sta nel servizio in camera, ricevere un biglietto di benvenuto, acqua in omaggio e alla fine il pacchetto di pasta era spettacolare, quando tornerò a Firenze sarà sicuramente nel vostro hotel.
2024-02-14
I had a nice experience,so I m thankful to the staff
2024-02-14
Grazie per la cortesia e per la qualità del vostro servizio
2024-02-14
Keep doing the good work. Staff is very helpful and very welcoming.
2024-02-14
A todos
2024-02-13
Thank you for welcome message and welcome drinks :) those made us feel special.
2024-02-13
Thank you to the checkin woman, who was warm, welcoming and helpful. Fantastic!
2024-02-12
Tutto il personale è stato davvero accogliente e professionale
2024-02-12
Grazie e buon lavoro
2024-02-12
Siete stupendi!
2024-02-12
I miei complimenti a Nicole e la ragazza mora che era al desk sola sabato pomeriggio del 10/02/2024 intorno alle 17.30-17.45, sono state entrambe squisite.
2024-02-12
Thank you for the services
2024-02-12
Management office was perfect, as providing me several complimentary water right away.
2024-02-11
Aurora who checked us into our stay was absolutely delightful to deal with. More than excellent customer service and I would happily return if she was at the front desk to welcome us again
2024-02-11
Thanks to all staff and Management for making the stay memorable.
2024-02-11
The person greeting at breakfast entrance. Not sure about his name. He is tall, light beard, with glass.
2024-02-10
Loved the Sweet Bar and it's bartenders! Loved the maitre'd of the breakfast joint and still i'm not tired to emulate his booming `buon giornooo!!!!' The fact that we couldn't get into our room because our lock(!)'s battery was low, while amusing at retrospect, should have merited an extra voucher for the bar, but anyway the beer from the mini bar wasn't allocated, so we're even.
2024-02-10
Lovely and excellent service and courtesy from Ornela and all the front desk staff
2024-02-10
Muy bien pensado sobre las necesidades del turista excelente relación calidad precio. Se agradece el servicio ofrecido.
2024-02-10
Thank you
2024-02-09
Bravo pour vos efforts notre sejour etait splendide
2024-02-09
Molto apprezzata la cortesia sia in fase di prenotazione sia nell'accoglienza.
2024-02-08
It’s wonderful travel with c-hotel diplomat!!
2024-02-08
Era la seconda volta che alloggiavo presso la Vostra struttura e, sicuramente, ce ne saranno altre.
2024-02-07
Complimenti sinceri per lo staff al desk di accoglienza; imn particolare Loianna e Sara sono state magnifiche. Grazie.
2024-02-07
It was only one night but it was also remarkable one
2024-02-07
Abbiamo apprezzato quei piccoli doni lasciati per noi, un pensiero bello
2024-02-07
Thank you, your staffs are friendly and helpful. Great team.
2024-02-07
Your staff is so helpful
2024-02-07
Danielle at the Sweets Bar was so helpful outlining what to do in the city!
2024-02-07
Mi dispiace tanto di non poter parlare inglese, ma sono stato così felice che tu mi abbia parlato bene lentamente. Grazie.
2024-02-07
Thanks
2024-02-06
Complimenti a tutto il personale
2024-02-06
Chica de recepción blanca con cabello corto hasta el hombro, fue muy amable y nos encantó su interés por nuestro confort, nos ayudó mucho y siempre con muy buena actitud. Ella nos hizo el check in y check out
2024-02-06
Great sertvice!
2024-02-06
Great bar staff, reception too
2024-02-05
👌👌👌👌👌👌
2024-02-05
Thank you so much for your hospitality during my stay! I really appreciate the warm welcome I received, and am grateful for all the hospitality and generosity shown to me.
2024-02-05
Tutto eccellente
2024-02-05
Excellent service
2024-02-05
Bravi tutti Complimenti!
2024-02-04
Complimenti a tutti quanti per l'accoglienza e il servizio eccellente e per la cortesia dello staff, siamo lieti di ritornarci un' altra volta.
2024-02-04
Keep up the good work
2024-02-04
Complimenti per la cortesia e gentilezza dello staff
2024-02-03
Volevo ringraziare il personale in particolare una ragazza giovane e carina che mi ha assistito per un piccolo disguido sul check in. Anche la scorsa volta mi ha cambiato la camera e gentilmente accompagnato.
2024-02-03
Personal y atención muy buenos, regresaría a hospedarme de nuevo, excelente ubicación junto a la estación de trenes
2024-02-03
ㆍ
2024-02-03
Espectacular la atención del personal de recepción y del buffet. Buffet muy completo y muy satisfactorio. Ubicación del hotel es genial siempre y cuando no tengas una habitación que dé a la calle de la estación ya que tienes muchas posibilidades de despertar antes de las 7 de la mañana.
2024-02-03
Thank you for the welcome drink and for changing our room immediately.
2024-02-03
Muy agradecidos con Ylenia, muy agradable, nos ayudó con la gestión de encontrar nuestra maleta perdida en el vuelo
2024-02-03
Great Hotel, Thax...Terimakasih
2024-02-02
Special thanks to Quick check in & kindness of the hotel staffs!
2024-02-02
Personale molto cortese e gentile
2024-02-02
Me and my wife were guests in your hotel for every Baker Hughes Annual Meeting since 2019, and hoping to stay like that in future. The location was the main reason for us to chose it but we realised many other advantages the hotel has.
2024-02-02
Excelente servicio . La habitación espectacular Muchas gracias
2024-02-02
Loianne was amazing during check-in and throughout our stay. She speaks Portuguese and made us feel at home.
2024-02-01
Very nice and welcoming the team in breakfast room. Less the check in team but probably they were busy
2024-02-01
Thank you for making our stay comfortable!
2024-01-31
Thank you for the hospitality and selection of good staff, really great staff .
2024-01-31
si
2024-01-30
Un ringraziamento particolare alla sig.ra Anna( se non ricordo male il nome), per l’accoglienza particolare con la quale siamo stati accolti
2024-01-30
Staff at the bar and front deak were very kind!
2024-01-30
Le personnel a toujours été disponible et agréable et nous vous remercions du service.
2024-01-30
Volevo ringraziare la direzione per l’ottima accoglienza, per la velocità del check in e check out e per la sistemazione dei miei bagagli dopo il check out…..
2024-01-29
Ottimo servizio e cortesia Colazione ricchissima
2024-01-29
Thanks
2024-01-29
Il personale è stato veramente di una gentilezza e professionalità uniche, complimenti.
2024-01-29
Muy buena atencion en el front desk, atendieron todas mis solicitudes muy rapidamente, el desayuno muy rico y variado, la limpieza de la habitacion excelente, cama muy comoda.
2024-01-29
De referir a delicadeza de uma funcionária da restauração que me atendeu lindissimamente e como eu não falava francês tentou de todas as formas comunicar comigo. Teve ainda a gentileza de me apresentar um colega seu brasileiro, também ele fantástico, para que me sentisse mais acolhida falar português. De um modo geral todos os funcionários foram delicados, prestativos, simpáticos e educados e tudo fizeram para que nos sentisse-mos acolhidos na nossa estadia. Parabéns a todos.
2024-01-29
Volevo ringraziare la Signora Fiorenza dell'Ufficio Prenotazioni per la gentilezza e la disponibilità ad esaudire i miei desiderata.
2024-01-29
Special compliments to bar and its staff. It turned out to be a nice place to sit and relax after a day of walking. The pinze made a nice light supper and is a welcome addition to the bar food.
2024-01-28
Tutto perfetto
2024-01-28
Thanks a lot for the great experience
2024-01-28
Complimenti a tutto lo staff
2024-01-28
well maintained and good stuff
2024-01-28
Thanks for everything
2024-01-28
Los detalles de bienvenida y despedida se agradecen mucho por parte de los viajeros. Suman calidad a la estancia
2024-01-27
Voglio ringraziarvi per la professionalità e segnalare il meraviglioso buongiorno dell'addetto all'accoglienza alla colazione, assolutamente un valore aggiunto a quanto di già perfetto. e ci tengo a precisare che non sono affatto una cliente facile ne con poca esperienza. grazie
2024-01-26
breakfast lady was very nice and check in was easy
2024-01-25
Agradezco a todo el personal son muy amables y cordiales
2024-01-25
Merci
2024-01-25
Thank you for everything! It was a great trip!
2024-01-25
Je tiens à exprimer ma sincère gratitude à toute l'équipe de l'hôtel Amsbasciatori pour avoir rendu mon séjour à Florence si agréable. Votre hospitalité et votre professionnalisme ont grandement contribué à faire de mon voyage une expérience mémorable. Je souhaite particulièrement remercier Monsieur le directeur pour son attention le petit déjeuner offert . La qualité du service fourni par votre équipe a été remarquable, et j'ai été impressionné par le niveau de confort et de propreté de ma chambre.
2024-01-25
Very efficient and helpful
2024-01-25
Thank you to the cheerful welcoming staff in breakfast, to the helpful staff at reception, and the staff in the bar. A most enjoyable and seamless stay.
2024-01-25
After having a bad day arriving in Florence..Loianne at the front desk bent over backwards to make sure everything was perfect for us and our friends… I’ll never forget her kindness and help… because of her and the rest of the staff my husband and I will definitely return
2024-01-25
Tutto bene grazie mille
2024-01-24
Very comfy beds and comforters. Some were not during our stay in Italy, but your beds were comfortable. Only suggestion …two twins were pushed together…butted up to each other, thus not a uniform mattress for two people. Also, would suggest Kleenex tissues in the room. We had to use toilet paper instead.
2024-01-24
Your barman Alex is an absolute winner
2024-01-24
Best service
2024-01-24
Agradecidos por la atencion recibida, en la estadia, en vuestro hotel.
2024-01-24
Thanks for the late check out to 1230pm, it really helped as our train wasn't leaving until 1420pm.
2024-01-23
Good stay for 2nights. Nice ambiance, liked the interiors. A guy at the bar worked hard! If I may not come back in the future due to the wall is not sound proofing, shower pressure is very low.
2024-01-24
We had a great stay! Everything was perfect, the location was amazing and the rooms were very clear and with space!
2024-01-23
Trop trop gentil est très bien je reviendrai merci encore
2024-01-23
Good job
2024-01-23
Thanks for your amiability
2024-01-23
All at the reception were nice and professional
2024-01-23
Had a great time in your hotel and city, the barman was very good and friendly
2024-01-22
Tout était parfait merci
2024-01-22
.
2024-01-22
Nos encantó nuestra estancia en vuestro hotel y lo recomendaré. Muchas gracias
2024-01-22
Personnel
2024-01-22
Gentili e disponibili
2024-01-22
Thank you
2024-01-22
Salvo la problematica di cui sopra, migliorabile con poco, ci complimentiamo per tutto il resto. La struttura è meravigliosa, il personale numeroso e professionale, le camere ed i servizi sono eccellenti. Torneremo magari chiedendo una sistemazione nei piani superiori sperando ci sia meno rumore esterno allontanandoci dalla tramvia sottostante.
2024-01-22
Grazie di Cuore siamo stati benissimo e ci ritorneremo
2024-01-22
Gracias a Ioanne; excelente atención
2024-01-22
Thanks for your great services and have a pleasant stay !
2024-01-21
Thank you for the handwritten card in the room. Really appreciate small gestures like this.
2024-01-21
thanks
2024-01-21
Felicidades.. excelente lugar
2024-01-20
They have very good staff
2024-01-20
The breakfast was great.
2024-01-20
Big thanks to the check in staff who managed to swap my room to one with a balcony.
2024-01-19
Ringrazio tt il personale x la loro professionalità compensa il loro sorriso ed educazione a prestissimo lo consiglierò 😉Grazie 🙏🏻
2024-01-19
We were treated so well. The only reason I’m not coming back is because I probably won’t be in Florence again. I love your hotel…great location, nice room, great staff!
2024-01-19
All staff are very familiar
2024-01-19
Odamızdan çok memnun kaldık. Temizliği genişliği balkonu olması ve en güzeli manzarası hatikaydı. Her şey için çok teşekkür ederiz.
2024-01-19
Grazie per la cortesia e disponibilità
2024-01-18
Overall a very positive experience and a very convenient location in which to stay.
2024-01-18
Thanks for every thing
2024-01-18
Special thanks to Mr. Maurizo for his cooperation
2024-01-17
Gracias por el paquete de pasta y la invitación de una bebida en el bar!!
2024-01-17
complimenti per il personale e la struttura ben pulita e organizzata. grazie per l'upgrade gratuito ricevuto
2024-01-17
Gentilezza del personale tutto!
2024-01-16
Lorenzo was very helpful when we did the check-in. He was great.
2024-01-16
Merci pour les efforts pour fideliser la clientele
2024-01-16
Muy buena atencion
2024-01-15
Hotel stupendo!! Non ho parole davvero di quanto bello sia stato il mio soggiorno da voi. Grazie infinite❤️
2024-01-15
Todo perfecto gracias
2024-01-14
Tutto perfetto! Personale gentile e disponibile. Grazie!
2024-01-14
Clean, comfortable, good breakfast and outstanding customer service. Will definitely come again
2024-01-13
Ottima ospitalita'
2024-01-13
A very pleasure stay thanks
2024-01-12
Thank you for a very helpful and the nice staff
2024-01-12
Grazie al direttore e a Maurizio della reception
2024-01-12
Grazie
2024-01-09
Overall it was a nice stay thanks for everyone.
2024-01-09
My room was upgraded. Thanks for that!
2024-01-08
Staff were really helpful on reception
2024-01-08
Ringraziamo ,io e mia moglie, la Direzione e il personale che ci ha accolto per la cortesia, la gentilezza e la cordialità. Tutto ciò ci ha convinto a scegliere la vostra struttura per le prossime visite a Firenze e di consigliarne la scelta ad amici e conoscenti.grazie e buona serata. Luigi Russo e Anna Costantino.
2024-01-07
Grazie per l’upgrade effettuato.
2024-01-07
Complimenti alla reception e a alla signora del bar sempre sorridente
2024-01-07
Complimenti bello davvero
2024-01-06
Gracias por la nota de bienvenida y por el regalo. Fueron sorpresas muy agradables.
2024-01-07
Grazie per i piccoli ma significativi gesti di accoglienza
2024-01-05
Ottima struttura, personale professionale e cortese. Le camere sono confortevoli e pulite.
2024-01-05
Angelica, Giuseppe e Zak del breakfast, persone meravigliose
2024-01-05
Per l'accoglienza . Viaggiare con due nipoti adolescenti esige una buona sistemazione. Il vostro hotel ha tutti i requisiti per le nostre esigenze
2024-01-05
Complimenti per il personale, tutti gentilissimi, disponibili
2024-01-05
Ringrazio per il biglietto di benvenuto e il pensiero di fine soggiorno. Entrambi i pensieri sono stati molto graditi.
2024-01-05
grate job
2024-01-05
Grazie per la cortesia e la disponibilità
2024-01-05
Han sido muy amables y nos han encantados sus atenciones personalizadas.
2024-01-05
Especialmente a la persona que recibe a los comensales en el desayuno, no recuerdo su nombre
2024-01-05
I’d like to say how great that Maurizio at reception was, he was very helpful and courteous. Nothing was too much fior him 🙏
2024-01-04
Lady in the Sweet Bar on the day shift, really lovely and welcoming.
2024-01-04
Mis agradecimientos al personal del desk de recepción, particularmente Anna y Francesco quienes fueron muy amables. También a la Sra. que atendía el bar (no retuve el nombre, es de Ecuador) ... también muy amable
2024-01-04
Front desk is Very friendly
2024-01-04
Thanks for make our visit to Florece so much better. The staff is so good, and we enjoy every detail in our room. ❤️
2024-01-04
Grazie per l’ospitalità
2024-01-03
Grazie per le piccole attenzioni trovate in camera, un plus a sorpresa!
2024-01-03
A nicol un ringraziamento speciale per essere stata tempestiva e avere risolto Il problema avuto con la prenotazione
2024-01-03
Excelente atencion y servicio , Lo recomiendo y volveria de nuevo . gracias por du servicios y atencion , muy bien ubicado tambien 👍🏻
2024-01-03
Very kindly staff, good location 🤗
2024-01-02
Parabens a todos pela simpatia
2024-01-02
Very nice employees .
2024-01-01
Thank you for the upgrade of the room, it was great🥰
2024-01-01
Grazie,best of the best
2024-01-01
Ringrazio il personale per la loro professionalità dal personale di accoglienza, delle pulizie e di sala.
2024-01-01
Réactivité et sympathie de l’hôtesse
2024-01-01
good and kind service
2024-01-01
Hotel molto bello!
2024-01-01
Nous avons eu un problème chambre 134 et rapidement on nous a changé de chambre sans aucun problème.
2024-01-01
SE ME OLVIDARON EN LA CAJA DE SEGURIDAD MIS PASAPORTES Y LA ATENCION PARA ENTREGARMELOS FUE EXCELENTE Y GRACIAS A ESO NO PERDIMOS NUESTRO AVION, ASI QUE MUY AGRADECIDOS POR ESA ATENCION EN ESPECIAL
2023-12-31
Dear All, It was quite a good stay for us. We really felt at home with your kind gestures! Many thanks all your efforts.
2023-12-31
Je tenais à remercier le personnel de l'accueil plus particulièrement à Anna qui m'a très bien reçu avec élégance et sympathie. Très bon niveau en français que je trouve très important pour un hôtel qui reçoit des étrangers.
2023-12-30
Solo agradecer porque todo estuvo muy bien. Gracias
2023-12-30
Grazie per la cortesia non è la professionalità
2023-12-30
Merci
2023-12-30
It was very nice to receive the peronal invitation letter thank you
2023-12-30
Always convenient and a pleasure to stay ar Ambasciatori.
2023-12-30
Dear Members of the Management Many thank for once again spoiling us with your most kind and professional service during our recent visit to Florence - it is highly appreciated! Kind regards to all. Willem Moore
2023-12-30
They showed flexibility with the problem of excessive heat of the 1st room, and changed us
2023-12-30
Thanks a lot !
2023-12-29
Gracias por la amabilidad y disposición de toda la plantilla del hotel
2023-12-29
Congratulations to the management for hiring and preparing the staff. Getting to the hotel, Loianne (sorry if I misspelled) was so thoughtful and kind (especially to my grandma). Since the room was not ready, we went to the bar and got a welcome drink (wonderful idea + Riccardo was a wonderful bartender). The room was clean and organized (couldn't see the name of the person who cleaned it, but thank you!!) we got a welcome note and some chocolates as well! The breakfast was soooo good! The pancakes were fluffy and there were many options + they offered us an almond cookie that was tasty and crunchy! The staff was polite and helpful at all times, especially Loianne and the breakfast crew. They all worked really hard and we had a wonderful time thanks to them.
2023-12-29
This reservation was registered a month in advance due to a mistake in the traveler's chin. But your excellent front desk staff solved it. He was a very good at work, and it was wonderful.
2023-12-29
Ringraziamenti per la possibilità di check in anticipato e complimenti per l’accoglienza e la gentilezza del personale
2023-12-29
Breakfast manager(man) is professional of manage.We enjoyed,Thank you.
2023-12-28
La recepción amables y la calidad del desayuno muy buena
2023-12-28
Ganze personal sind sehr nett.
2023-12-28
Personale sempre cordiale e a disposizione di qualsiasi evenienza. Struttura molto bella, con molti servizi e soprattutto comoda vicino alla stazione. Ci ritornerò sicuramente.
2023-12-28
Obrigada por terem uma pessoa na recepção que falasse Português. Realmente foi um diferencial!
2023-12-28
Excelente atención de la recepcionista (Anna)
2023-12-28
Je vous remercie pour le séjour magnifique
2023-12-27
A menina brasileira que nos atendeu de forma cortes e amável na recepção
2023-12-27
We truly enjoyed our stay. What an incredible service and attention from everyone.
2023-12-27
I would like to thank the manager during check-in. Florence marked my first city visit and, being my inaugural check-out, the manager's courteous and seamless check-in process made my stay exceptionally convenient and enjoyable.
2023-12-26
Thanks for sll staff
2023-12-26
All stafe
2023-12-26
Grazie per la acoblienza e simpatia che anno tutti enpiegati
2023-12-26
The reception staff was helpful and kind
2023-12-26
Gentilissimi e molto disponibili tutti!
2023-12-26
Le séjour était impeccable, je vous félicite de l'excellent qualité du service et de la bienveillance de l'ensemble du staff et spécialement le staff du restaurant. Tout est parfait, merci beaucoup pour tout et à la prochaine!
2023-12-26
Complimenti a tutto lo staff, dalle signore delle pulizie molto educate a tutte le persone che lavorano nell’ hotel. Bellissima esperienza che ripeteremo . Grazie di tutto, attenzione nei particolari non facile da trovare e omaggio natalizio. Ancora complimenti a tutti e auguri di buon fine e inizio anno. A presto Marila Di Stanislao
2023-12-26
Everyone was very nice!!!
2023-12-26
Bravo pour votre personnel souriant et efficace
Ottimo
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
2024-12-25
Tremendous service and professionalism. Great hotel and great city. Loved our time there. We has 3 rooms and enjoyed a lot.