c-hotels Ambasciatori
Lingua
c-hotels Ambasciatori
Lingua2026-09-27
Very happy with my stay at your hotel. Very convenient for the station. Room was cleaned each day. Buffet breakfast was excellent, far better than I have experienced before in more expensive hotels. Staff were friendly and helpful. I would recommend.
2026-09-26
Thanks for the service.
2026-09-25
The reception staff were all amazing. Elaine was superb!
2026-09-25
Nous avons passé un excellent séjour en votre hôtel, qui est bien situé, et facile d'accès. A recommander.
2026-09-23
Great hotel and staff was very helpful
2026-09-24
Ringrazio Zac per il consueto e proverbiale benvenuto; ringrazio Angelica per il suo sorriso e la sua cortesia; ringrazio Matteo per l'alta professionalità unita a una completa e signorile disponibilità
2026-09-22
Excelente servicio en todas las areas
2026-09-22
Lesson was the best!!
2026-09-21
Complimenti per l’accoglienza Tutti molto gentili
2026-09-21
Mi hanno permesso di lavorare nella hall nonostante il check out già effettuato al mattino. Gentilezza e garbo
2026-09-20
Sami was such a great help. We came in on late flight via airport. He came and met us in Florence and helped get us to the Ambassador. Cannot say enough excellent words for his professional service and help. Thank you, thank you!1
2026-09-19
At check in, the front desk associate offered us an upgraded room for larger size, opposite side of hotel from train station and a balcony with nice view. All were good except room size was still pretty small. Also, another associate corrected the missing booking.com free breakfast and it was a very nice buffet.
2026-09-19
tutto ottimo
2026-09-17
Everything was perfect. Thank you
2026-09-17
Muchas gracias!
2026-09-17
Gracias por sus buenas palabras y respuesta
2026-09-16
Claudio della reception è stato simpatico, gentile e molto premuroso
2026-09-16
Very smiley and helpful staff. Lovely hotel that catered very well for people of our age (80 plus) and made the celebration of our 60th wedding anniversary special. Hotel is well situated for station and areas/monuments we wanted to visit. Unlikely to return simply because we are getting too old to sightsee!
2026-09-15
Thank you so much
2026-09-15
The girls from the breakfast are very attentive, polite, and friendly!
2026-09-15
The staff have all been fantastic and are a credit to the hotel, very pleasant, very efficient, very friendly......Very Good!
2026-09-15
Massimo recommended 2 restaurants and we tried one (Il Giardino) and the service was excellent. We were happy to receive a welcome drink and 10% discount being guests from the hotel.
2026-09-14
Enjoyed our stay, staff was very good and supportive.
2026-09-14
merci pour votre accueil et pour votre réactivité quand nous avons eu besoin de vous (réservation de taxis...)
2026-09-14
Every thing was smooth no problems no complaints was all good
2026-09-14
Grazie
2026-09-14
Great reception/check-in/check-out experience. All staff is very nice
2026-09-14
le personnel est à la disposition de la clientèle avec le sourire et la compétence
2026-09-13
Gracias por las pastas toscanas!
2026-09-13
Thank you!
2026-09-12
They were very Kind and helpful.
2026-09-12
Merci à l’ensemble du personnel et spécialement à l’accueil. La préposée bous a parlé en français.
2026-09-11
The receptionists are very attentive. One of them, who is Arab (I forgot her name), was very helpful
2026-09-11
The staff during breakfast were very pleasant people. They acknowledged us and truly wished us the best.
2026-09-11
Nice work!
2026-09-11
👍👍
2026-09-08
THANKS FOR ALL
2026-09-08
Great location. Room just a little dated. Couple of mishaps with the room, but were very quickly corrected, so cannot complain, (shower tray blocked, batteries in the safe needed replacing. Bed was a double instead of two singles. But that could be down to my travel agent. Staff came to seperate bed & remake immediately! No milk or cream with the coffee facilities). Tiny issues. I WOULD stay hear again.
2026-09-08
Tout était parfait !
2026-09-08
Thank you
2026-09-08
Gratuluję tak sympatycznej załogi.
2026-09-07
Merci
2026-09-07
Rongrazio tutti alla reception per la loro professionalità ed il personale in sala colazione
2026-09-07
Com0l8menti a tutti!
2026-09-05
Merci pour l'accueil en tant que français
2026-09-04
Merci pour l'accueil et l'agréable séjour dans votre hôtel
2026-09-04
Gracias por sus atención, muchas gracias
2026-09-03
Management was friendly and polite.
2026-09-02
Thanks for a great stay and room upgrade.
2026-09-02
Un trato muy amable y profesional. Eficiencia
2026-09-02
😀😀😀 everything is perfect
2026-09-02
Al personal de mostrador fueron amables en todo momento y extraordinarios en su atención. Gracias
2026-09-03
Toda vuestra atención fue excelente. Muchas gracias.
2026-09-01
Un grand merci à Lorenzo pour sa gentillesse, sa disponibilité et surtout ses précieux conseils lors de notre arrivée, sur les déplacements et les visites de la ville et ses environs.
2026-09-01
El personal de recepción fue extraordinariamente amable y atento. The recepcionists were immensely polite and helpful.
2026-08-31
Excelent stay
2026-08-31
Cordiali, pronti a rispondere ad ogni perplessità e simpatici.
2026-08-31
Muy buena la atención del personal. Felicitaciones al hotel en general.
2026-08-31
All good
2026-08-31
Excellent séjour et grande amabilité du personnel
2026-08-30
都非常棒
2026-08-30
Miriam de recepción. Muy muy amable.
2026-08-30
Thank you
2026-08-30
Muy buena idea el aperitivo y pequeño bufet en el Sweet Bar Muy atentos todo el personal, pendientes de su estaba todo bien. Incluso nos llamaron por teléfono dos veces para comprobar si estaba todo ok
2026-08-29
We made this booking in a hurry because our original one was somehow booked into a wrong country. Your check-in clerk did a magnificent work, thank you. The breakfast arrangement was splendid and unique.
2026-08-29
Great team, helpful, efficient and welcoming.
2026-08-28
Primera vez y no será la última. Trato por parte del personal excelente. ❤️
2026-08-26
Thanks to the staff member who offered me a room upgrade at a special price during check-in, I stayed in a marvelous room and am heading home with great memories of Florence.
2026-08-26
Gracias por cuidar con tanta atencion mis medicamrentos que necesitaban congelador.
2026-09-04
vi ringraziod ella dsisponibilità spèecialmente in orari assai duifficili nei quali spesso vi raggiungo e del trattamento economico sempre ottimo
2026-08-26
El ombre en la reception del desayuno fue muy educado y amable asi como las personas que me atendieron para check in y out. El desayuno lo encontré muy rico.
2026-08-26
Un ringraziamento particolare a Cristian per la cortesia e disponibilità.
2026-08-26
Perfect location, staff exceptional
2026-08-26
Giovanni was great!!
2026-08-25
The staff working very well!
2026-08-25
Persona molto efficiente
2026-08-25
Thank you to the reception staff, housekeeping and breakfast staff. All were excellent in their service.
2026-08-25
Good stay
2026-08-25
Continue to provide good service
2026-08-25
Quisieras agradecerles por todo! Nuestro primer viaje a Italia desde Argentina. Gracias eternas
2026-08-24
All good!
2026-08-24
Les petites attentions étaient très agréables. Bravo à l’ensemble du personnel pour la qualité du service client
2026-08-24
Io e mia moglie ci siamo trovati molto bene nella vostra struttura
2026-08-23
The young man were very pleasant and extremely friendly and helpful
2026-08-23
初めてのイタリア旅行。フィレンツェ滞在の中で、予約取り忘れの1日を貴ホテルにしました。でもとても良かったです。次はずっとここにします。
2026-08-23
Ringrazio per ospitalità e professionalità
2026-08-23
Todos muy amables
2026-08-22
moc děkujeme za příjemný pobyt
2026-08-22
Excelente estadia, quartos limpos e organizados e excelente café da manhã. A localização também é ótima, ideal para quem vai se locomover de trem
2026-08-21
The stuff is very polite and helpful!
2026-08-22
As far as I could see, high and professional customer relations at the reception desk.
2026-08-21
Grazie per la gentilezza
2026-08-21
Todo muy bien. Muy buena ubicación frente a la estación de tren y a 15' del duomo. Excelente el desayuno.
2026-08-21
ringrazio per la professionalità e gentilezza di tutto il Vostro personale, senza escludere quello ai piani dedicato alle stanze
2026-08-20
Bonne organisation des personnels l’accueil est très chaleureux je pense que vous manager bien l’ensemble des équipes
2026-08-20
Didn't like our room allocation, too far away from reception, exit, etc. It was 156 at the end of the corridor. It was changed to 125 next day without any argument, very impressed!
2026-08-19
personal de recepcion
2026-08-19
The front desk and the bartender in the lounge were all top notch!!
2026-08-18
Gracias por la amabilidad desde la persona que nos hizo el check in, al igual el mismo propietario del hotel en ocasiones nos ayuda en varias dudas y situaciones que teníamos. Gracias por todo
2026-08-18
The pasta and welcome drink was a lovely touch I am grateful for such a wonderful stay.
2026-08-18
Very clean and friendly
2026-08-18
GRAZIE!
2026-08-17
Un ringraziamento particolare al servizio colazione molto attento alle esigenze di ogni cliente. Bravi
2026-08-16
Complimenti per la gentilezza del personale e la qualità complessiva del servizio
2026-08-16
nice service. very pleasant stay and enjoyed the stay
2026-08-16
Well done in taking care of your guests.
2026-08-15
Un sentito grazie per il vostro lavoro. Siamo stati bene a casa vostra.
2026-08-15
All very friendly with professionalism.
2026-08-15
We would like to thank Angelika for her excellent service at breakfast. She was always cheerful and helpful, even prepared fresh juice for us and coffee. Also the reception team were brilliant.
2026-08-15
Merci pour le service les petites attention à l’entrée le petit mot personnalisé avec le chocolat le congeler de bienvenu aussi le packet de patte à la sortie
2026-08-15
Parabéns pela cordialidade como fomos recebidos e acomodação confortável.
2026-08-15
Would like to thank the management for running a lovely clean hotel with helpful staff. Highly recommend staying at The Ambassador- great location for sightseeing and commuting by train
2026-08-14
Dear Hotel Management, I am writing to formally commend Maritzio for the exceptional service he provided during our recent stay at your hotel. From the moment we arrived, Maritzio went above and beyond to ensure we felt welcomed and well looked after. His professional attitude, attentiveness, and warm hospitality truly stood out and made our visit memorable. It is rare to encounter someone so genuinely dedicated to outstanding customer service. Please extend our sincere thanks to Maritzio for his hard work and kindness. He is a wonderful asset to your team. Warm regards, Andries Steyn
2026-08-14
Por su hospitalidad, han sido muy amables y atentos en todo momento y nos han ayudado en todo.
2026-08-13
スタッフの皆様がとても親切で、また清潔で十分な広さの部屋で快適に過ごすことができました。ありがとうございました。
2026-08-13
Good
2026-08-12
Muchas gracias por la atención y cordialidad recibida.
2026-08-13
I’m frequentl traveller and I learned to value the little things. The personal handwrititen note in the room, the complimentary welcoming drink, a follow up call to see how the room was and the upgrade of a room with a fabulous view were above expectations. So overall I had the impression that the management really values quests and don’t see them just as customers. Especially appreciated since this was a very busy season for you. I would gladly return and recommend
2026-08-12
thanks
2026-08-13
Merci à Aurora pour sa gentillesse et sa réactivité. Elle disait parler un peu français mais elle parlait très bien en français. Merci pour ses conseils pour le restaurant au top.je tiens à dire que tout l'équipe était très agréable . Merci aussi au barman que l on a vu au début de notre séjour un brun mince je ne sait pas son nom, très sympas et au top au niveau du service.
2026-08-11
El joven de recepción nos atendió sumamente amable y nos habló en español.
2026-08-11
The team at reception was really nice with us during our checkin process.
2026-08-11
Muchas gracias por la experiencia.
2026-08-11
Muy buena la atención de todos los recepcionistas y de funcionarios del desayuno y bar.
2026-08-10
Thank you to the team. Treats and service were good. But the Tuscany Region has a fertile plain. Cheese, dairy products and vegetable-fruit variety should be increased
2026-08-10
Yes, staff were pleasant and professional. I used your laundry service twice and you did a great job.
2026-08-09
Gracias por los detalles dados por nuestra luna de miel. Muy agradecidas y contentas
2026-08-09
Staff was helpful to us as we figured out how to navigate Florence. It was a pleasure to stay in your hotel.
2026-08-09
Personale ben scelto e addestrato alla perfezione, sono molto contenta sia del trattamento ricevuto al check in sia nella zona della colazione, dove il personale spicca particolarmente per gentilezza e dosponibilità
2026-08-09
Tout le personnel et nottament a angelina pour sa gentilllesse
2026-08-09
The breakfast staff was perfect!
2026-08-08
Han sido muy amables conmigo y con mis padres. Un fuerte abrazo desde Valencia (España). Espero volver a veros!!
2026-08-08
Front desk was very accommodating for English speakers
2026-08-06
Nice staff！ It was the best stay of Italy! breakfast is also good！
2026-08-06
Thank you very much for the lovely hospitality and for the lovely room. My daughter was very happy and this meant a lot to me 😊🤩
2026-08-06
Very pleasant stay and small gifts on a bed make a big difference to other hotel chains.
2026-08-06
Grazie mille per il supporto e l'assistenza ricevuti durante il mio soggiorno.
2026-08-06
I’m impressed with your services
2026-08-05
Muchas gracias por todo.
2026-08-05
bene
2026-08-05
Mr Lomani and I really appreciated the hospitalities from the staff, the room, the location and the food for our breakfast’s rituals mornings ! I recommend this hotel 100% ! Thanks you for making our stay easy simple and very enjoyable!
2026-08-03
Salvo el tema del ascensor el resto estuvo perfecto. Seguramente volveremos.
2026-08-02
Thank you for great service
2026-08-02
Mil gracias por los productos gluten free que pude recibir en el desayuno, súper importante contar con éste servicio para los que somos celíacos.
2026-08-01
Grazie alla disponibilità, prontezza e professionalità nonché della gentilezza, del personale tutto, il mio soggiorno è stato ottimo, rilassante e agevole.
2026-07-31
Thanks
2026-07-31
Por favor agradezcan a la señorita que hizo la limpieza de mi cuarto! Fue increíblemente amable y realizó un trabajo increíble
2026-07-30
Very convenient location, very clean, absolutely value for money.
2026-07-30
Un'accoglienza calda ed umana, cosa non frequente negli hotel di questa categoria!
2026-07-29
Complimenti a tutto lo staff e alle signore delle pulizie
2026-07-28
All the staff especially marcel in the reception.
2026-07-27
The location of the hotel is excellent & what a view of the Duomo too, that was an unexpected bonus! Despite being opposite the station as soon as the door was closed there was no noise. Very easy to navigate from the airport with the tram station right outside the hotel. A 10 minute walk & you’re in front of the Duomo, perfect location for our stay in Florence.
2026-07-27
We stayed for the weekend and the entire stay was perfect. We congratulate your team for their attention to detail and friendliness as soon as we arrived at the hotel in Florence.
2026-07-27
Ein tolles Haus in einer optimalen Lage
2026-07-27
The lovely guy that checked us in was so kind and explained everything so well.
2026-07-26
Je tiens à adresser mes sincères remerciements à toute la direction de l'hôtel. Mon séjour a été particulièrement agréable grâce à la qualité exceptionnelle du service. Tout le personnel s'est montré extrêmement poli, accueillant, serviable et toujours prêt à répondre à mes besoins avec le sourire. Leur professionnalisme et leur gentillesse ont largement contribué à rendre mon expérience mémorable. En tenant compte de l'ensemble des critères qui font la qualité d'un établissement (accueil, service, confort, propreté, ambiance et rapport qualité-prix), je peux affirmer que c'est le meilleur hôtel 4 étoiles dans lequel j'ai séjourné au cours de tous mes voyages à travers différents pays européens. Je félicite chaleureusement la direction pour l'excellent travail accompli et l'encourage à maintenir ce niveau d'excellence. Je reviendrai avec grand plaisir et je recommanderai cet hôtel sans hésitation. Merci à toute l'équipe pour cette magnifique expérience.
2026-07-26
Alessio from the front desk was really nice.
2026-07-24
thanks a lot
2026-07-22
Merci
2026-07-22
Excellent front desk
2026-07-22
Thanks
2026-07-22
Very good hotel
2026-07-21
i am happy with my stay at the hotel, thank you!
2026-07-20
Perfetto - Mille Grazie!
2026-07-19
Thank you all for making our stay excellent
2026-07-19
Il personale dell'hotel è stato molto gentile, attento e professionale : ottima esperienza per il checkin, checkout e per la prima colazione.
2026-07-19
Personal molt amables i atents
2026-07-18
Tutto perfetto!
2026-07-17
Es hat alles wunderbar geklappt. Empfang war stets bemüht Fragen zu beantworten. Wir kommen jederzeit gerne wieder und empfehlen dieses Hotel auch gerne weiter
2026-07-17
Herşey çok güzel olmuş
2026-07-16
Gracias por la cortesía y predisposición por atendernos en español
2026-07-16
Our experience here was exceptional! The hotel staff was so accommodating and so courteous. The room, the food, was wonderful.
2026-07-17
a las recepcionistas del 14 y 15 de julio de 2026
2026-07-16
I am so glad I got this survey! I don't know where to start. I was telling one of the beautiful, wonderful ladies at check out (Oh how I wish I would have gotten her name!) that we have been in many countries in Europe and this is BY FAR the best experience we have ever had. The staff was positively world class! The gorgeous, classy, professional ladies at the desk were most helpful at all times. An absolute delight! We were treated with first class, even world class hospitality the entire time. Our room was lovely. The breakfast was the best we've had in Europe. We were given an exceptionally early check in and even a late check out. Positively wonderful experience. I just can't say enough about your amazing hotel and staff. I would visit Florence again just knowing that your hotel is there. Bravo!! My highest compliments to all involved. Please feel free to reach out if you have any questions! God bless, Dr. Dean Anderson, Sacramento, CA.
2026-07-16
Desk staff were great
2026-07-16
Grazie soprattutto alla ragazza che ci ha accolti alla reception
2026-07-15
Excellent location and service
2026-07-15
Nous avons passé un excellent séjour. Le personnel est au top. Aussi bien au check in qu’au check out. Au bar, au breakfast, au ménage , vraiment partout
2026-07-15
Grazie
2026-07-13
Thank you very much for all Staff!
2026-07-13
Excelent
2026-07-13
Mr Marcel, le petit blondinet est une personne remarquable et très attentionné.
2026-07-12
Lo mejor que tiene el hotel es su personal, super amable en todo momento, eso facilita las cosas cuando estás trabajando, e imagino que de vacaciones te las hace más agradable. El personal, desde Luca hasta el último camarero e incluso la camarera de pisos, un 10 en atención y amabilidad.
2026-07-12
In der ersten Nacht hatte ich ein Zimmer mit „Aussicht“ auf den Bahnhof, es war in der Nacht sehr laut und ich konnte nicht schlafen. Auf meine Anfrage am nächsten Tag hin durfte ich in ein anderes Zimmer wechseln mit Blick auf den Innenhof. Da war es sehr ruhig und ich konnte super schlafen. Vielen Dank dafür !
2026-07-11
Remerciements
2026-07-11
thanks for all things
2026-07-09
Thanks for a great stay.
2026-07-09
RINGRAZIO ZAC, ANGELICA E MICHELA PER L'AFFETTO E LA PERFEZIONE DIMOSTRATA DURANTE LA COLAZIONE
2026-07-08
The restaurant staff were great and the bar lady on shift Saturday morning was very kind and helpful
2026-07-08
Tutti bravi e professionali
2026-07-07
Thanks to Ilena for the simpaty and disponibility
2026-07-07
Thank U Sophie while check-in
2026-07-07
Thanks
2026-07-06
Giovanni was excellent and very helpful, especially after we accidentally booked a room at the wrong hotel.
2026-07-05
Thanks to Christian, Helena and the young girl that spoke Spanish at the reception. This is the 1st place in our long trip to Italy that we felt that the staff was helpful and servicefull. Keep up the great work and team.
2026-07-05
The staff are exceptional .. well done!
2026-07-05
Thanks for great service provided
2026-07-06
Overall, everyone is great!
2026-07-04
Thank you for your prompt assistance and availability
2026-07-04
Dear Management, I would like to express my sincere gratitude for Giulia, who was exceptionally kind throughout our stay. She made my father's and my first trip to Florence absolutely perfect. Her warm hospitality is the reason I came to love this city so deeply, and it would be the biggest reason I would choose this hotel again should I return. To thank her for her kindness, I offered her a tip, but she politely and graciously declined, saying that it was simply the service she was expected to provide. I would like to once again express my appreciation for her honesty and warmth. She also shared that she holds a very positive impression of Korea, and I am truly grateful that she treated us, as Koreans, with such genuine kindness. Please kindly pass along my heartfelt thanks to her. Warm regards
2026-07-04
El personal muy bien gracias por todo
2026-07-04
Thanks for the upgrade to the room with a view
2026-07-04
Un agradecimiento muy especial para MIRIAM por su amabilidad, diligencia y eficacia.
2026-07-04
Thanks for an excellent service and little gifts, these were a nice gesture!
2026-07-03
Personnel très attentions aux besoins des clients et tres efficacies
2026-07-02
Staff very pleasant, helpful and efficient
2026-07-02
I had a wonderful stay at Hotel Ambasciatori in Florence. The hotel was exceptionally clean, with modern and comfortable rooms that were well maintained. Everything was spotless, making it a relaxing place to return to after a day of exploring the city. The staff were friendly, professional, and always willing to help. They provided excellent service throughout my stay, from check-in to check-out, and were happy to answer questions and offer helpful recommendations for sightseeing and dining. The location is perfect, especially for travelers arriving by train. Being just steps from Firenze Santa Maria Novella Station made getting around incredibly convenient, while many of Florence's top attractions, restaurants, and shopping streets were within easy walking distance. I highly recommend Hotel Ambasciatori for its cleanliness, excellent service, and unbeatable location.
2026-07-02
The hotel staff was very kind and polite. Stefany offered us help and suggested what to visit in Florence. We even got a free welcome drink in the hotel’s bar. It was a perfect stay an I would suggest the hotel to anyone visiting Florence.
2026-07-02
I'd like to thank the Management and staff for the wonderful stay.
2026-07-02
Sehr hilfsbereites und freundliches Personal
2026-07-01
Hospitality was great. Everyone was vey accommodating. The cleaning service was professional.
2026-06-30
I’d a very comfortable stay during my time in Florence. Every detail of the hotel was delightful, from the welcome drink to the pasta gift to remember the stay by! I’ll certainly stay with you again in the future.
2026-06-30
Amazing front desk staff, especially Miriam and Leina, as well as Daniella at the Sweet Bar!!
2026-06-30
Wonderful staff, very helpful
2026-06-30
Very pleasant staff. Especially the breakfast staff, Angelica, went out of her way to be very courteous bring me coffee and fresh orange juice. She was one of the nicest servers I had on my whole trip.
2026-06-30
Overall very satisfied
2026-06-29
Das Personal war sehr nett, aussergewöhnlich !
2026-06-29
Thanks
2026-06-29
Thank you so much for the wonderful stay
2026-06-29
Non appena abbiamo segnalato un guasto alla doccia la riparazione è stata effettuata immediatamente e siamo stati omaggiati di una confezione di pasta, che abbiamo apprezzato molto!
2026-06-29
Complimenti per la cordialità, e’ un piacere vedere tutti sorridenti
2026-06-29
Excellent job ! Staffs are all very professional and friendly, hotel are clean and very convenient location.
2026-06-28
To the management at c-hotel Ambasciatori Hello, my name is Woo Hyo-jin, and I stayed at your hotel from June 25th to 27th. I was deeply impressed by the front desk staff, who welcomed me with smiles and kindness from the moment I arrived. I sincerely apologize for not remembering their names and thus being unable to mention them specifically. Thanks to my stay at what is truly the best hotel in Florence, I was able to return home with wonderful memories. Thank you.
2026-06-28
Personale eccellente e simpatico. Mille attenzioni al cliente. Siamo stati benissimo
2026-06-28
Un ringraziamento speciale a Giulia, molto gentile cordiale e soprattutto umana!!
2026-06-28
The scenery from the window was excellent! Every staff was friendly and I’d like to say thank you for his (her) hospitality.
2026-06-27
Best compliments on a job well done.
2026-06-27
Grazie per ospitalità e servizio al massimo.
2026-06-27
Merci pour l accueil et le service à toute l’équipe !
2026-06-26
The lady at the front desk was very professional and attended to my concerns. We were very satisfied with the service we received. With our Europe trip this time, this hotel provided us the best service and we definitely will come back to Florence.
2026-06-26
Compliments to: Stefany, front desk. Zack, F&B Angelina, service during Breakfast Mateo, service
2026-06-25
Thanks for all
2026-06-24
Agradecer a los del lobby que son muy atentos , y alas del desayuno que sirven en las mesas fueron espectaculares, yo me sentí mal deshidratada y me estuvieron atendiendo con todo, una señorita colocha de su pelo negro de estatura baja y muy dulce fue el día 23-6-26
2026-06-23
Very good service
2026-06-23
Grazie siete sempre perfetti
2026-06-23
Thanks so much for your hospitality
2026-06-22
Excelente atención de todo el personal; en especial el de recepción.
2026-06-22
Bravo
2026-06-22
La cortesia e professionalità del vostro personale hanno reso il mio breve soggiorno veramente speciale
2026-06-22
谢谢
2026-06-22
Teşekkürler özellikle resepsiyondaki arkadaş çok başarılı çok misafirperver sıcak karşıladı aynı balkonu açılan iki oda vermeniz bizleri çok mutlu etti kahvaltı biraz zayıftı yani birkaç peynir veya birkaç omlet tarzı bir şey eklenebilir sadece haşlanmış yumurta ve çırpılmış pişirilmiş yumurta vardı
2026-06-21
the employees at the bar were very generous and supplied me with a bag of ice when I said I had tripped and fallen outside.
2026-06-21
Maurizio war sehr zuvorkommend und bat einen super Service
2026-06-21
The staff was very kind and helpful
2026-06-21
La chica que atiende el bar, Daniela, la mejor!!! Muy gentil y atenta en su atención, muchas 👏
2026-06-21
Ottimo servizio e gentilezza delle staff. La collazione buffet è favoloso.
2026-06-21
Miriam, Ileana and Daniela; as well as Stefan
2026-06-21
Great
2026-06-21
Thanks to Ilena for exceptional service!
2026-06-21
Excellent service by the staff at Reception. I am sorry I don't remember her name, but she works afternoon shift and wears glasses. She was very courteous and friendly. Really happy with the way she welcomed and treated us.
2026-06-20
Please keep up the good work.
2026-06-20
Accueil de Maurizio excellent
2026-06-20
Thanks for everything especially yr lovely hospitality
2026-06-18
bravi tutti, personale eccellente per la cortesia
2026-06-18
Ho soggiornato in questo hotel e sono rimasta davvero entusiasta. Tutto è stato perfetto: la struttura è bellissima, estremamente curata e accogliente. Il personale è stato sempre gentile, professionale e disponibile. La pulizia è impeccabile e l’atmosfera è rilassante ed elegante. Si percepisce l’attenzione ai dettagli e la passione con cui viene gestito questo luogo. È stata un’esperienza meravigliosa e tornerò sicuramente. Consiglio questo hotel a chiunque desideri un soggiorno di alta qualità. Complimenti a tutto lo staff!
2026-06-18
Many thanks to all the staff who made everything very easy
2026-06-17
All the staff were lovely and accommodating
2026-06-17
The entire staff from the reception desk to the housecleaning to the breakfast staff were excellent. We would especially like to single out Giulia and Miriam for going above and beyond to make our stay exceptional. We felt like we had family in a strange city.
2026-06-17
Grazie
2026-06-17
A la recepcionista que hicimos check in, lamentablemente no recuerdo su nombre, pero era Española, excelente atención, muy amable y servicial
2026-06-16
Good and respectful
2026-06-16
Vorrei complimentarmi per la cortesia e gentilezza di tutto il personale dell’hotel ed in particolare della reception.
2026-06-15
Totul a fost OK . Felicitări !
2026-06-14
Thanks to the Staff from the restaurant that were so kind and professional i.e. Daniela, Alessandro and the top Lady Victoria. Also, the gentlemen and the Lady that cant recalls the names from the breakfast team that are outstanding people.
2026-06-13
Great 👍 Front desk service! Breaks was amazing and I believe was the lady Angela she was Amazing 🤩 Nino
2026-06-12
nice location and breakfast, but facility is old,especially sofa bed
2026-06-12
Breakfast was excellent, and the managers are always around—kind and very generous with their hospitality. The location was great—very close to the train station and within easy walking distance of the center of Florence. The staff were very helpful; Giovanni, in particular, is very clever and an excellent problem solver. The only issue is that some rooms do not have a cupboard/wardrobe for storing clothes.
2026-06-12
The hotel staff is wonderful. The breakfast team is extremely polite, attentive, and friendly.
2026-06-12
.Daniela and Christian are excellent professionals, friendly and very helpful.
2026-06-12
I would like to thank the entire staff!!! You all were the most welcoming accommodating and kind staff we encountered in all of Florence!!! Miriam at check was so amazing! She helped with a few small issues so promptly and in such a nice manner! She is truly the best!! Angelina at the breakfast buffet was so sweet. She even made me a special egg on our second breakfast. You all are simply the best!! Keep doing what you do!!!
2026-06-11
Complimenti per la cortesia e per la struttura.
2026-06-11
Thank you for your kindness. I would like to thank specifically to Giovanni from reception. He was very helpful, kind, respectful.
2026-06-11
Grazie
2026-06-10
I would like to express my sincere gratitude to the entire hotel staff,especially Viktoria from Belarus.she was incredibly kind,friendly and always ready to help with a smaile.her professionalism and warm altitude made our stay even more enjoyable. Everything was perfect from the moment we arrived until we checked..The hotel has an excellent location,the staff are amazing and the overall experience exceeded our expectations.Thank you for such a wonderful stay.
2026-06-10
Amazing service please you all are doing a great job
2026-06-10
SON GRANDES ANFITRIONES
2026-06-09
Continuate così.
2026-06-09
I would like to express my sincere thanks to all the staff who were kind, helpful, friendly, and understanding throughout our 7-night stay. The food was excellent, and so was the cleanliness. I wish you continued success.
2026-06-08
Top!!!!!!!!!!!!!!!!!!
2026-06-08
Thank you very much!
2026-06-07
Very polite and sincere.
2026-06-07
Queremos agradecer la atención de todo el personal pero especialmente de Diana en el Bar que atiende siempre con una sonrisa y es muy amable
2026-06-07
Staff well trained, obliging and courteous
2026-06-07
Good service specially from Cristian
2026-06-05
Thank you for your pasta
2026-06-05
Thanks to Evelina on the reception deskt she was very helpful, warm and welcoming. She is an amazing person and an asset to the hotel.
2026-06-05
This is a large centrally located hotel convenient for station & the staff in all departments (reception, bar & breakfast) were particularly attentive & welcoming with a high level of engagement & this was much appreciated.
2026-06-05
Evelina, very professional courteous and helpful to us at all times, special team member for your hotel. Thank you Evelina for making our stay In Florence so wonderful.
2026-06-04
Nuestra estancia fue muy agradable y siempre nos lo pusieron fácil
2026-06-04
Thank you
2026-06-04
Marcello is a excelent employee
2026-06-04
I'd like to extend my gratitude to all the team for such excellent services we received
2026-06-03
A recepcionista que nos atendeu foi extremamente cordial, tanto no checkin quanto no checkout! O café da manha é incrível!
2026-06-03
Front Desk, was exceptional
2026-06-03
The people who works in service were very simpatic and kind. Congratulations!
2026-06-03
Merci aux deux jeunes garçons de l'accueil qui ont toujours été très polis et souriants
2026-06-02
Zach is the best!!! We loved that guy
2026-06-02
Thank-you for a pleasant stay. The room was very quiet and clean
2026-06-02
Desidero che diate un riconoscimento speciale alla signorina Sophie della reception e di una signorina il quale nome iniziava per “O” di colore. Entrambe bravissime (non solo con me) da premiare!!!
2026-05-31
you need to update your bathroom .
2026-05-31
Ci siamo trovati molto bene, avete un personale eccellente
2026-05-31
Agradecemos que nos hayan ayudado cada vez que pedíamos información
2026-05-31
Very good hotel, excellent location. Staff efficient and very helpful. Breakfast incredibly good and abundant. We were staying in the room overlooking the inner yard, very silent and you can have a really good rest.
2026-05-31
Yes 👍
2026-05-31
The hotel was fantastic great location right next to everything! The staff were so friendly and answer questions and requests quickly. The rooms were big for 3 people. The person at breakfast was very friendly and makes everyone feel welcome.
2026-05-31
El personal del servicio de desayuno es maravilloso. Hacen que iniciemos el día de una manera perfecta.
2026-05-31
special pour Lorenzo à l'acceuil
2026-05-30
Excellent hotel, perfectly located, with all comfort.
2026-05-30
Thank you for making our visit to Florence so enjoyable. We would gladly stay here again and highly recommend Hotel Ambasciatori to anyone visiting Florence.
2026-05-29
A great stay
2026-05-28
很好！
2026-05-28
The front desk staff were extremely helpful during our stay.
2026-05-28
Thanks for arranging a room with nice view.
2026-05-27
I really loved the general friendly atmosphere of the staff in the beautiful atmosphere of the hotel. Thanks for your hospitality and of course the hotel will be highly recommended.
2026-05-27
Wir waren sehr vom Frühstücksbuffet begeistert. Das Personal überaus freundlich und kompetent
2026-05-26
Outstanding courtesy and attention provided by the satff, specially from Stefany, in the front desk, and Angelica in the coffee shop.
2026-05-26
Bravo bel hôtel avec un personnel au top.
2026-05-25
Great hotel. Was booked with the trafalgar tour company
2026-05-25
Fue una estadia muy confortable y la gente de la reception muy amable
2026-05-25
For de employers! Congratulations!
2026-05-25
Abcdefghijklmnop
2026-05-25
Special Thanks to Eliana. She helped us and made our stay so enjoyable.
2026-05-24
Thanks to all staffs
2026-05-24
Sophie foi extremamente gentil com a nossa estadia.
2026-05-24
Agradecimiento a todos y en especial a Stefanía que fue quien nos recibió con mucha amabilidad
2026-05-23
L'ensemble du personnel a toujours été disponible, accueillant, chaleureux et agréable. Une vraie volonté d'être au service du client et c'est très appréciable. Bravo à tous.
2026-05-22
Ringrazio per la disponibilità a darmi una camera cin balconcimo
2026-05-22
My adapter was broken after I went out. One piece stuck in the wall. Told the receptionist when I checked out. She gave me a free adapter instead. Very nice service
2026-05-22
Foi uma oima estada! Hotel enorme e impresssionante staff! Muito ageis e espertos! Pessoa da recepçao muito sorridente e proativo. Bar e breakfast idem! Otima ideia do breakfast to go! Utilizamos por duas vezes, por sugestao da recepçao.
2026-05-21
Wonderful we loved the sugar hour - happy hour drinks and food. It was a welcoming and very pleasant experience. We had a great time there.
2026-05-21
Excelente servicio por parte de Matteo y de todo el personal de recepción.
2026-05-21
Daniella, we loved!!!
2026-05-21
We had a wonderful stay at c-hotels Ambasciatori and would especially like to thank Marcel at the reception for his excellent customer service. He was friendly, professional, and always willing to help, which made our stay even more enjoyable. The hotel location is fantastic — only a 2-minute walk from the train station, making it super convenient for travellers. There are also plenty of restaurants around the hotel with many choices to enjoy, and a convenience store just behind the hotel which was very handy. Another great point is that most of the main landmarks are within walking distance, so it was easy to explore the city. The only area that could be improved is the lighting in the room, as we found it a little too dark. Aside from that, we had a very pleasant experience and would happily stay again.
2026-05-20
un gran saludo para Mateo por su excelente atencion y recomendaciones. Gracias para el!
2026-05-19
muchisimas gracias por todo! hermoso todo, volveremos!
2026-05-19
Excelente servicio y la habitación muy bien en todos los sentidos
2026-05-18
Thanks to all the staff for a wonderful Stay and also Assistance om retrieving item of clothing left behind
2026-05-18
Ringrazio per cortesia e solarità del personale
2026-05-18
Congrats
2026-05-18
Su personal en recepción es muy amable ! Atentos y solventaron situaciones y dudas.
2026-05-18
Thank you for a really nice stay and for making us feel so welcome
2026-05-18
Vorrei ringraziarvi per l’eccellente esperienza durante il nostro soggiorno. L’hotel ci è piaciuto moltissimo: molto comodo, pulito e con una colazione super completa e varia. Vorrei anche sottolineare in modo speciale l’attenzione di Mateo alla reception. È stato sempre molto gentile, disponibile e attento, rendendo il nostro soggiorno ancora più piacevole. Senza dubbio torneremmo e consiglieremo l’hotel. Grazie mille.
2026-05-18
Front desk staff was amazing, and got me checked in a little earlier than plan and held my bags until I was able to - truly wonderful and hospitable.
2026-05-17
Staff cortese e disponibile
2026-05-18
Thank you so much for a wonderful stay.
2026-05-16
Excellent job
2026-05-16
thanks for the great service!
2026-05-16
Mindig kedves, szogálatkész személyzet.
2026-05-16
Everything was excellent!
2026-05-16
Ringraziamo e complimenti per il buon funzionamento di tutto!
2026-05-16
Ok
2026-05-15
Reception staff and breakfast staff are all excellent
2026-05-15
The staff is excellent!
2026-05-14
Todos los funcionarios son supremamente amables, una maravilla la calidad humana de todos, felicitaciones!
2026-05-14
Excelente la atención del personal, el servicio del desayuno y muy comodas las instalaciones
2026-05-13
Thank you for little welcome not with chocolate and also package of pastas gift to take away
2026-05-13
Excelente atencion de Mateo en el counter Muy servicial y atento al igual que los demas
2026-05-12
Everything was perfect. Definitely will be going back.
2026-05-12
Staff excellent and helpful
2026-05-12
Un immense merci à toute l'équipe pour cet accueil chaleureux et ce séjour mémorable. Nous avons apprécié les petites attentions. Pour nous c'est un 10/10 sans hésitation. Cordialement Angélique et Christophe Proni
2026-05-12
Lorenzo at reception is very friendly and helpful. He managed to make us check in asap and did room upgrades for us so we can get rest after long journey. Also, a staff (she is a lady on duty, don’t know her name) at reception in the evening of 10 May offered me one Euro coin, her kindness resolved my problem with drying at a laundromat. Thanks to Lorenzo and the lady. We felt so warmly welcomed to the hotel and Florence!
2026-05-11
Muchas gracias por la atencion, debido a que tuve un incidente i fueron muy amables i serviciales en todo momento.
2026-05-11
Check-in attendant was super helpful as he could tell we were stressed due to a long day of travel. Check-out attendant was gracious offering a bottled water for our upcoming travels.
2026-05-11
Ringrazio tutto il personale ed in particolare Matteo alla reception e il personale operante per la colazione
2026-05-11
Grazie mille. É stato un soggiorno eccellente
2026-05-11
Thanks for maintaining clean rooms and staff are polite.
2026-05-10
Mateo was very helpful and friendly
2026-05-10
Well done
2026-05-10
When we arrived there was a large conference group checking in, staff were checking making sure guests did not get caught up in the long queue. Good location for the tram and train station. Very polite staff.
2026-05-09
excellent
2026-05-09
Un agradecimiento especial a los camareros del desayuno, muy buena atención. También para los jóvenes de la recepción, muy agradable su atención.
2026-05-08
I had filled in the welcome survey in the first evening & found a few items, like tissues, that I thought should have been included in the room. When we came back from breakfast, I was pleasantly surprised to find the items in our room. A big thank you for providing great customer service!
2026-05-08
Remerciements au personnel de l'hôtel qui a fait preuve de beaucoup de bienveillance , d'amabilité et de disponibilité tout au long de notre séjour.Merci à eux..
2026-05-08
Grazie per tutto. Tornarò.
2026-05-08
Thank you for a wonderful stay - staff very courteous and professional. Room clean and comfortable. Hotel ideal for exploring your wonderful city.
2026-05-08
Quick checking in and out
2026-05-08
Thanks for your kindness when I checked in.
2026-05-07
Enjoyed our stay!
2026-05-07
We stayed at c-hotels Ambasciatori in Florence for 14 nights and had a wonderful experience, mainly due to Giulia B. at the front desk. We had a late check-in and was greeted by Giulia with a beautiful smile, she made us feel welcomed the moment we arrived. She arranged a room for us with a balcony and view of Florence which was quite nice. Giulia was extremely efficient, professional, courteous, kind, and helpful, I can’t say enough about her excellent service. She went above and beyond to accommodate us, she recommended a really good restaurant close to the hotel the night we checked-in, and ordered packed breakfast for us when we had early scheduled tours. Thank you Giulia for your excellent service. The room was clean, impeccable, the bed was very comfortable, and housekeeping also provided excellent service, they replaced all toiletries when they cleaned the room. When we called about the broken safe in our room, the hotel staff responded quickly and replaced it the next morning. Breakfast was excellent, it had a variety of selections of hot and cold foods, and Katy (staff) was very courteous and attentive to our needs. We highly recommend c-hotels Ambasciatori to anyone who wants a pleasant and convenient stay in Florence
2026-05-06
Great stay and friendly staff
2026-05-06
Très bon hôtel et personne
2026-05-06
Txs
2026-05-05
All the staff were great. There were regular checks, gifts and satisfaction surveys done. Very good service.
2026-05-04
Staff eccellente
2026-05-03
Great job everyone, it was a very nice and seamless stay!
2026-05-03
Ringraziamento per lo staff
2026-05-03
Grazie mille per la cortesia e gli ottimi consigli sui ristoranti vicini
2026-05-02
.
2026-05-02
very thanks for your kindness
2026-05-02
Alles gut organisiert.
2026-05-01
Das Personal war sehr freundlich und zuvorkommend.
2026-05-01
Mitarbeiter sind sehr freundlich und hilfsbereit.
2026-05-01
Je souhaite mettre en évidence le professionnalisme et l'amabilité du personnel.
2026-05-01
Veramente tutto perfetto
2026-04-30
Il personale di contatto di sala colazioni e bar è estremamente gentile e disponibile .
2026-04-30
Lors de notre réservation nous avions demandé des lits jumeaux. À notre arrivée, la première chambre ne correspondaient pas à nos attentes malgré un appel téléphonique avant notre arrivée. Le personnel a gentiment trouvé une nouvelle chambre répondant à nos attentes malgré l'heure tardive car il était presque minuit. Un grand merci.
2026-04-30
Everyone was extremely helpful
2026-04-30
Front desk employees superb!
2026-04-30
Thank you for making my stay pleasant and easy.
2026-04-29
Thanks for the attentive service which made guest feel welcomed. The management focused on the details and sincere service . This was a highlight among the same level hotels in Italy. Well done.
2026-04-29
Front desk
2026-04-28
Todas las personas con las que tuvimos contacto fueron muy amables y nos ayudaron en todo lo que pedimos. La sugerencia del upgrade nos brindó una habitación con una vista excepcional. Gracias
2026-04-28
Remerciements et félicitations pour le personnel du petit déjeuner
2026-04-28
Thanks
2026-04-28
Very friendly and helpful staff
2026-04-27
I have to compliment the staff - they were all wonderful
2026-04-27
Check in staff were wonderful!
2026-04-27
Personale alla receptio (sig.na Sophie soprattutto) di estrema cortesia, gentilezza e disponibilità. Ha saputo suggerirci 2 locali per pranzo / cena prenotando in vece nostra. Personale del servizio colazione sorridente e attento. Tutto molto molto bene. Unica "pecca" - si fa per dire - la distanza dall'ascensore alla camera (452): una bella camminata! Ma non è nulla. S'è fatti tanti chilometri lungo le strade di Firenze...
2026-04-27
Muy agradecido por todo
2026-04-26
Un hôtel au top
2026-04-26
El personal de recepción (check in & out) muy amable. Mención especial para el chico rubio (no sé su nombre) que estaba en check out el 24/4.
2026-04-26
Everything was perfect and the staffs were amazing
2026-04-25
I would liek to thank all of your staff. The service we received was exceptional. All of the staff at the hotel were friendly and accomodating. The restaurant staff were exceptional! The manager (gentleman) who gretted us in the morning was so firendly and remembered us from the previous day; that is great service!
2026-04-25
Amazing will definitely stay here again location is amazing
2026-04-25
Une belle équipe (à tous niveaux) qui fait que l’on se sent bien dans l’hotel
2026-04-25
Good
2026-04-24
Excelente
2026-04-23
Staff were friendly efficient helpful at all times
2026-04-23
Grazie
2026-04-23
Un equipo humano excepcional
2026-04-23
Staff were absolutely amazing especially Zak in the Breakfast area.
2026-04-22
Our stay was fantastic and the kindness and friendlyness of all the staff members is notable. A special thank you to Danai from Reception and Niccolo from breakfast team who were always very helpful.
2026-04-22
Muchas gracias al personal de recepción. No solamente fueron educados y amables en su trata, sino que atendieron a todas nuestras dudas y necesidades con celeridad. Y se agradece que hablaran varios idiomas.
2026-04-22
Continuar tenir el mateix personal, ja que tot l'equip molt correcte. I la cambrera OSHINI ens van tractar de manera excel·lent en els esmorzas.
2026-04-22
Reception staff and staff at the first floor bar were all excellent.
2026-04-21
Thank you for profesional, promot reaction to the issue reported with the noisy room;
2026-04-22
Very pleasant to interact with the staff. When our safety box decided to give up on its life, staff was very helpful and attentive. Any questions we had were promptly answered and handled professionally. Top class!
2026-04-20
un complimento speciale per la cordialità alla Signora Daniela del piano A.
2026-04-20
The staff were very friendly and helpful. We were so happy that they could store our luggage before checkin and after checkout.
2026-04-20
Clean staff excellent. Check in staff excellent and helpful
2026-04-20
Estrema cortesia
2026-04-20
The reception staff and ineed all staff were excellent. Not sure how effective the aircon was as it was not working in my daughter's room (403). The happy hour drinks and snacks at 8 euro was a very welcome surpise.
2026-04-20
I was visiting Florence with my son for the Rothko exhibition. Your team made our visit one to remember. Thank you so much for everything you do to make visitors most welcome.
2026-04-19
El personal muy agradable
2026-04-19
Grazie per questa notte di relax.
2026-04-19
Excelente hotel, la amabilidad del personal impresionante, me llevó una grata experiencia.
2026-04-19
Compimenti per la professionalità e la cortesia dello staff
2026-04-19
Grazie ospitalita cortesia e pulizia
2026-04-17
Excellent performance
2026-04-17
Very good
2026-04-17
Merci à Daine à la réception pour son accueil, son sourire, sa disponibilité et ses conseils et aussi ses réponses à nos questions et...en français. Très professionnelle. Merci aussi à tout le personnel en charge du petit déjeuner: cuisine, staff en salle et accueil; souriant, courtois. Et pour la cuisine du petit déjeuner: excellent petit déjeuner!! Merci au personnel de cuisine,rien ne manquait et petit-déjeuner préparé avec savoir faire et produits de qualité. Ménage impeccable.
2026-04-17
Thank the A floor employee always gave help to my hurting leg. Provide ice very quick. Especially thanks to the girl who play basketball before, she is very kind and helpful. Thanks
2026-04-17
It was a great stay on our vacation
2026-04-17
Merci pour l accueil, la gentillesse et le professionnalisme de toute l équipe.
2026-04-16
Un ringraziamento al personale del check in al mio arrivo, molto cordiali e professionali in quanto hanno effettuato uno swap di camera su mia richiesta visto alcuni problemi
2026-04-16
je souhaite saluer la gentillesse des personnes du bar
2026-04-16
Adoramos a gentileza e simpatia da equipe!
2026-04-15
O atendimento foi maravilhoso e o café da manhã também.
2026-04-15
Worth the money spent 100%
2026-04-14
Merci à Alberto piur son accueil et sa gentillesse.
2026-04-14
We would like to thank the bar staff and the breakfast staff who were particularly friendly and helpful.
2026-04-13
Congratulations to the staff, very gentle.
2026-04-13
Très bonnes prestations. Une mention spéciale au personnel du petit déjeuner.
2026-04-13
Sehr freundlich.
2026-04-13
Thanks
2026-04-12
Gracias por la amabilidad y atención
2026-04-12
Special compliments to the staff at the breakfast area
2026-04-12
Todo el personal, un trato exquisito.
2026-04-12
Breakfast staff in particular were very friendly and accommodating as were staff on reception
2026-04-11
My family and I would like to thank you for a pleasant stay, in a friendly environment where everything was well taken care of! Anna Greece
2026-04-11
Come già detto prima di partire….consiglieró questa struttura Ottima posizione…sempre pronti a soddisfare i bisogni del cliente Bravi!!
2026-04-11
Thanks for letting me check in early! And big thanks to the guys at the reception, that let me store my luggage for the afternoon.
2026-04-11
Sono stato bene. Personale gentile, camera spaziosa pulita e silenziosa . Buona colazione . Complimenti
2026-04-11
Great experience, thank you so much!
2026-04-11
Clean and comfortable room, Kind staff, Excellent service
2026-04-10
Bravo
2026-04-10
Excellent service, clean rooms and friendly personal. The bartender Gianluca makes us feel welcome and was amazingly friendly and helpful.
2026-04-09
Grazie mille per l'ospitalità e la cura mostrata
2026-04-09
Merci a tout le personnel pour sa disponibilité, son amabilité, sa discrétion et sa compétence
2026-04-09
Than you for acomodation.
2026-04-09
Thank you for the good services provided.
2026-04-09
Très beau ,merci beaucoup.
2026-04-09
Thanks a lot for the good services!
2026-04-08
The front desk staff during our stay April 5-7 was fantastic. A pleasure!
2026-04-08
Everything was good.
2026-04-09
Breakfast service was wonderful and staff very friendly and helpful and accommodating
2026-04-08
Cordiali e premurosi
2026-04-08
A tutto lo staff per la gentilezza dimostrara
2026-04-07
The reception staff iscourteous. And they were very polite.
2026-04-07
Staff Katy and Angelica at breakfast were excellent and made great coffee. In fact Katy served coffee on all 3 days for us and always was smiling and so helpful. The front desk staff were also very helpful in booking taxis for us. All the staff were friendly and approachable.
2026-04-07
Magnífico servicio del front desk y personal total
2026-04-07
Comfortable room and bath, large enough to place the bags. The breakfast room was crowded, but everything worked well
2026-04-06
Mes remerciements à katy au restaurant le matin elle est exceptionnelle aux petits soins, vient ensuite oshini et meriem.
2026-04-06
Al personal de recepción check in check out y al personal del desayuno.
2026-04-06
Das Personal sowohl an der Reception als auch im Zimmerservice und im Speisesaal war generell sehr hilfsbereit und freundlich, insbesondere die Kellnerinnen Claudia und Angelica im Frühstücks-Saal.
2026-04-06
All the staff members that I met were very friendly and accommodating, especially the receptionist who checked me in (Mary, Mery?).
2026-04-06
Grazie mile
2026-04-06
Goede organisatie.
2026-04-06
AGRADEZCO LA ATENCION DE TODO EL PERSONAL SIEMPRE FUERON AMABLES Y ATENTOS. LA UBICACION MUY BUENA !
2026-04-06
Excelente servicio y atención personal.
2026-04-06
Thank you for the lovely stay. We truly enjoyed everything and appreciate your kind hospitality.
2026-04-05
Yurt dışı seyahatlerimde bu kadar memnun kaldığım bir otel olmadı. Her anlamda mükemmeldi teşekkürler muhakkak tekrar tercih edeceğim ve önereceğim sevgiler
2026-04-05
Fine orgNisation
2026-04-05
Thank you for a great stay
2026-04-04
The staff you have is great!!
2026-04-04
The breakfast staff were very friendly and the breakfast supervisor was particularly welcoming. We enjoyed the young waiter coming around the tables to offer homemade cookies.
2026-04-04
N
2026-04-04
Un servicio muy profesional, trato excelente por parte de todo el personal. La mejor ubicación de Florencia, sin duda. Excelente desayuno.
2026-04-04
Thank you to the entire staff during my stay
2026-04-04
Compliments to Rossana (reception) and Katrina (coffee shop) Excellent courteous and accommodating to guests 👍👏
2026-04-03
Mil gracias por toda la atención recibida. Lo pasamos hermoso. El hotel y atención impecable. Un 10/10
2026-04-03
The concierge staffs are really welcoming and warming. Especially the lady who helped us for checking-in, she made the day
2026-04-02
Gracias, por todo!! Excelente servicio y todo en el hotel!! Todo perfecto.
2026-04-02
Très Bon accueil. Petit déjeuner très varié et copieux
2026-04-02
Gracias por todo su apoyo en nuestra estadía
2026-04-01
Las personas de la cafetería son muy amables.
2026-04-01
Excelente trato y atención recibida.
2026-04-01
Excelente atención del personal
2026-03-31
Un particolare ringraziamento alla signora della colazione super gentile e simpatica.
2026-03-31
Thanks to the management team, the catering team and the cleaning team. They all made our stay very welcoming.
2026-03-30
Staff is very kind and helpful
2026-03-30
Das Personal war grandios der Herr an der Bar perfekt 👌
2026-03-30
Vorrei elogiare il servizio offerto dalla dipendente Aurora: è stata molto disponibile e attenta.
2026-03-29
Ringrazio per aver custodito i bagagli prima che la camera sia pronta e dopo in check out. Massima cortesia e disponibilità
2026-03-29
Super friendly breakfast staff.
2026-03-29
I am so happy with my stay and all staff were friendly and helpful. If i come back to Florence i will stay here for sure.
2026-03-31
very ki d and pleasant
2026-03-28
Thank you for the wonderful staff and breakfast food! The bar personnel were top notch as well!
2026-03-27
Dana was very attentiveand her knowledge in Spanish/Portuguese was very helpfull
2026-03-27
The staff is extremely friendly, and the breakfast is very good.
2026-03-27
Personnels sérieux et bienveillants
2026-03-27
Muchas gracias por la amabilidad y profesionalidad de todo el personal
2026-03-26
Ótimo
2026-03-26
Reception staff was very friendly, helpful, and remembered us from our previous visit. The gentleman greeting us at breakfast was very friendly and accomodating.
2026-03-26
Than you !
2026-03-26
Merci pour l’accueil et l’efficacité. Mon séjour a été de courte durée cette fois, je pense y retourner avec mon mari pour une période plus longue.
2026-03-25
Muy buena nuestra estancia en el hotel
2026-03-25
The only hotel I have preferred for many years because I feel at home . Thank you to all the friends who were in the service….
2026-03-25
Ottimo approccio al cliente solerte ma discreto
2026-03-25
Front desk staff was so welcoming! Definitely recommend to our friends visiting Venice in the future
2026-03-25
This hotel was a very pleasant surprise! I will be back.
2026-03-25
The happy hour was delightful!
2026-03-25
The stay in hotel was excellent. The staff were really nice and the approch to the client was on point. I rly appriciate the welcome drink, posibility to leave our bags and the pasta gift. You're doing an excellent job.
2026-03-24
Ringrazio lo staff in particolare il Sig. Igor per la sua disponibilità.
2026-03-24
Igor was fantastic!
2026-03-23
disponibilià e professionalità in particolare nell'area colazione
2026-03-23
Excellent staff, all very friendly and helpful.
2026-03-23
Grazie anche a nome della Desyna
2026-03-23
Ringrazio per l’ospitalità e per le future occasioni di alloggio.
2026-03-23
Colazione ottima Personale molto disponibile
2026-03-22
👌🏻👍
2026-03-20
The staff really understand the meaning of service.
2026-03-20
Oshini and all staff very nice, helpfull
2026-03-20
Thank you for a very pleasant stay at c-hotels Ambasciatori in Florence. The location was excellent—right next to the train station and within easy walking distance of the main attractions. The room was clean, comfortable, and well maintained, and I appreciated the consistent housekeeping standards. The staff were polite, helpful, and made the overall experience smooth and welcoming. Breakfast was good with a nice selection, and everything felt well organized. Overall, a great experience and very good value for money. I would happily stay again and recommend this hotel to others visiting Florence
2026-03-20
il personale alla reception, complimenti
2026-03-20
We had a wonderful stay! The check in and front desk staff was very helpful and accommodating, bringing us up to the room was an unexpected very nice surprise. Room was large and very comfortable, very clean. The Breakfast buffet was amazing and the team attentive. We very much enjoyed our stay and wished we had more time than just one night.
2026-03-20
Thank you very much! We can check in early.
2026-03-20
Excelente todo
2026-03-20
Il mio soggiorno all'Hotel Ambasciatori è stato un'esperienza incredibile. La vista dall'hotel è spettacolare e la camera non è solo comoda, ma ha anche un design bellissimo. Desidero sottolineare la grande disponibilità del personale e la qualità del buffet, vario e davvero piacevole. In generale, è stata un'esperienza meravigliosa; complimenti a tutto il team perché, grazie al vostro lavoro, l'hotel mantiene un marchio di qualità impareggiabile. Assolutamente consigliato!
2026-03-20
Many thanks to the management team for maintaining such a high standard of hospitality. We were especially impressed by Igor at the front desk. His friendliness, helpful attitude, and attention to detail made a big difference to our experience. He is a real asset to the hotel. Hope it’s stay the same, as planning to visit again soon
2026-03-20
Oshini F&B Staff at breakfast room made me Ice Chocolate for the first time. Really impressed me.
2026-03-19
L'accoglienza, la camera, la colazione, tutto era fantastico.
2026-03-19
Super !!!
2026-03-19
Ringrazio per la possibilità di avermi dato accesso al buffet della colazione con un po' di anticipo visto che dovevo lasciare la struttura presto. Vorrei segnalare anche la notevole qualità e varietà dei prodotti offerti per la colazione e la grande cortesia e disponibilità del personale in sala.
2026-03-19
Quiero agradecer a la atención prestada al personal de recepción y al del bufete desayuno. Ha sido un trato exquisito. Me gustaría que se le informara.
2026-03-19
Complimenti a Oshimi, per la sua gentilezza.
2026-03-19
Merci . Logement parfait très bien situé
2026-03-18
Everyone we met at the hotel were friendly and helpful. I only remember name Igor at the check in who went above and beyond.
2026-03-18
Grazie a tutti
2026-03-17
It was an excellent experience staying at this hotel.
2026-03-17
Das gesamte Personal von Rezeption, über Sweetbar, Frühstücksraum und Zimmerservice ist hervorragend!
2026-03-17
The girl that check is in was great
2026-03-17
Todos foram extremamente gentis, desde o começo.
2026-03-16
Ho ricevuto più di quello che pensavo
2026-03-16
Complimenti a tutto il personale
2026-03-15
just, thanks for doing our staying very pleasent
2026-03-14
Gentilissimi tutti Ma in particolare alla signorina Daniela al bar gentilissima dolcissima
2026-03-14
Grazie di tutto
2026-03-12
Amabilidad, profesionalidad
2026-03-12
Thanks for all the little details, that made our stay better!
2026-03-12
Thanks for you kind services!
2026-03-12
Cortesi
2026-03-11
nessun imprevisto
2026-03-11
Many thanks to Igor
2026-03-11
Muy amables y profesionales todos Claro que regresaría
2026-03-10
Good.
2026-03-10
Everyone are excelent ambasador , the ecuatorian girl at coffee are the best person
2026-03-10
Ringrazio il personale del check in e check out per la gentilezza e professionalità
2026-03-09
Ottimo Staff, ragazze sorridenti, disponibili, pazienti,educare e ottima pulizia
2026-03-09
Grazie per aver reso il nostro soggiorno molto piacevole
2026-03-10
I wish I could remember the gentleman's name that checked us in. He made us feel so welcomed and I thoroughly enjoyed his conversation.
2026-03-09
.
2026-03-09
It was an exceptional stay very clean and with the bathroom in every room welcome drink bins hot water everything was perfect 🤩 well done and thank you. We are the maltese ladies
2026-03-08
Agradeço o profissionalismo e simpatia dos funcionários. Muito útil a guarda de bagagem antes do check-in e após o check-out. Adorei a minha estadia em Florença.
2026-03-08
Personale professionale , disponibile ed esaustivo in tutte le comunicazioni
2026-03-08
The staff were wonderful, it is rare to find such great service!
2026-03-07
Спасибо,все очень хорошо!
2026-03-07
Grazie mille to Igor and the sweetest person at bar. The Lady from Ecuador.
2026-03-06
Ringraziamo Igor, che ci ha accolto, persona molto disponibile e preparata.
2026-03-06
パスタをプレゼントで頂き今美味しく頂きました。朝食も美味しく部屋も綺麗でした。
2026-03-06
We would like to thank the management and staff. The team was very accommodating and made our stay comfortable, although the air conditioning was not good, the food was disappointing, and access to the lounge required an extra fee.
2026-03-06
Bilo je odlicno. Hvala na svemu. Sigurno se vidimo opet 👏🥂
2026-03-05
Ringraziamenti
2026-03-05
ringrazio Zac per la cortesia, il garbo e la professionalità con cui ci accoglie e accompagna durante la colazione
2026-03-05
Yes
2026-03-05
Amabilitatea personalului, incepand cu persoana de la receptie, curățenia exemplară, micile atentii oferite doar ca sejurul sa fie cat mai placut merita nota maxima. Un hotel de nota 10 ! Felicitari !
2026-03-05
Gracias por todo, fue una agradable estadía !
2026-03-05
Personal excelente y muy profesional
2026-03-03
Thank you very much for pleasant stay, awesome people through whole hotel. Would definitely recommend to stay and will be happy omce i return in Florence to choose your hotel again.Thank you.
2026-03-03
Nuestro agradecimiento a Lorenzo (Recepción) por su gran profesionalidad y amabilidad.
2026-03-03
Super friendly staff, esp. during check-in and during breakfast.
2026-03-03
اشكر السيد موري يو في الإستقبال على حسن الاستقبال والمعاملة الممتازة وجميع طاقم الإستقبال بصفة عامة
2026-03-02
Thanks
2026-03-02
Personale del ricevimento ed in sala colazioni fantastico davvero
2026-03-02
Tutti molto cordiali, soggiorno eccellente
2026-03-02
Assolutamente un soggiorno da sogno
2026-03-01
thanks
2026-03-01
Una bona elecció, molt ben situat, molt bon hotel. Repetirem
2026-03-02
Muchas gracias por el detalle de cortesia en llegada y en salida.
2026-03-01
Excellent séjour, excellente situation géographique, excellentes prestations globales.
2026-03-01
Igor and the rest of your staff was amazing thank you so much
2026-02-28
Soggiorno ottimo
2026-02-28
Complimenti per tutto
2026-02-25
Thank you for the organization and cleanliness
2026-02-25
Excellent stay thank you
2026-02-28
♥️
2026-02-23
El trato del personal muy bueno Tanto en recepción con Igor como en la parte del desayuno con Angelica
2026-02-23
La atención del personal es muy buena.
2026-02-23
How great place during rest! Thank you so much!
2026-02-23
A todos, de recepción, limpieza y en el desayuno, personas de alta calidad humana.
2026-02-23
Everything was good in this hotel.
2026-02-23
Un spécial remerciement à Igor (à la réception) pour son chaleureux accueil et son professionnalisme.
2026-02-23
Great place great service
2026-02-23
Personale gentile, colazione eccellente.
2026-02-22
Thank you so much for everything! We had a great time at the c-hotels.
2026-02-22
Special thanks to all the staff in every department as we were satisfied with the service overall
2026-02-22
Thanks for the great stay from start to end
2026-02-21
Thank you for your sincere service
2026-02-21
.
2026-02-21
To Giulia and Igor on reception and Angelica in the breakfast room
2026-02-21
Il Personale è molto efficiente e gentilissimo . Grazie per la Vostra cortesia
2026-02-21
Thank you for the upgraded room and the warm welcome (especially in the morning at breakfast).
2026-02-20
Thanks for all
2026-02-19
Complimenti
2026-02-18
Molto diddisfatto
2026-02-17
Very clean room
2026-02-17
Menzione speciale per personale check in/out e soprattutto per lo staff della colazione
2026-02-17
Grazie a tutto lo staff
2026-02-16
Thankyou for your service
2026-02-16
Buon servizio nonostante il grande afflusso
2026-02-16
Au plaisir de vous revoir
2026-02-16
Très bel accueil, personnel à l'écoute
2026-02-16
Cordialità e gentilezza riscontrata da tutto il personale
2026-02-16
MI sono trovato veramente bene e tornerò nel vostro albergo semmai dovessi ancora alloggiare a Firenze
2026-02-15
Queremos resaltar la amabilidad y lo profesionales que han sido dos personas e particular, son las dos mujeres que nos prepararon los cafés a la hora del desayuno. Lamentamos no recordar sus nombres pero si recordamos la buena atención y su sonrisa permanente a la hora de atendernos.
2026-02-14
Herzlichen Dank für die sehr nette Bedienung beim Frühstück und die liebevollen Cappuccinos die wir jeden Morgen von Angelica geniessen durften.
2026-02-13
Everything was as requested Everyone has been very kind
2026-02-13
thank you for your hospitality
2026-02-13
We really enjoyed our stay at the hotel. The staff were amazing - especially LORENZO who ensured we got a great room and always checked in that we were comfortable throughout our stay. Also, the breakfast was very nice, with great options. We will definitely come back anytime we are in Florence. Ciao!
2026-02-13
Felicitation pour la qualité exceptionnelle de votre service
2026-02-13
Thank you for your attention and efforts.
2026-02-13
Ringrazio per la disponibilità e il supporto ricevuto
2026-02-13
Ön resepsiyon görevlisi Giovanni bize doğum günüm sebebiyle harika bir karşılama sundu. Muhteşem manzaralı odada kaldık, çok teşekkür ediyoruz.
2026-02-13
Staff de la reception e servizio sempre ottimo !
2026-02-12
Excellent
2026-02-12
The waiting staff in the restaurant were very good and attentive, especially Angelina who made us coffee when the machines were making very poor almost cold coffee.
2026-02-12
Todo muy bien , servicio excelente
2026-02-12
Ottima accoglienza da parte di tutto lo staff! Sempre felici di tornare
2026-02-12
Personale molto professionale e gentile. Il Signore addetto al check-in della colazione non solo accoglie sempre con sorriso e gentilezza, ma si ricorda persino delle visite precedenti e ha saluti personalizzati.
2026-02-10
Es war super!
2026-02-10
Come ho già anticipato al personale alla reception, siete bravi!
2026-02-10
Bravi tutti, gentili e sorridenti, soprattutto la ragazza delle colazioni
2026-02-09
Tutto il personale gentilissimo.
2026-02-09
Complimenti al personale
2026-02-10
Staff efficiente, attendo al cliente e sempre dispoinibile alla risoluzione di dubbi
2026-02-08
Thank you for all service. We enjoyed our stay. Loved the pasta!!
2026-02-08
Tutti molto disponibili e gentili
2026-02-08
I would to thank Michel at reception. He was so helpful with moving us to another room. We were not comfortable with the bathroom and he gladly assisted us such with such ease. We also had Angelica who made us the best the cuppachinos at breakfast. She was so courteous and friendly. Loved the service we received. The location was awesome, right across the station. Very convenient. Rooms were beautiful and the view of the city was also great.
2026-02-07
Complimenti allo staff del ricevimento e del servizio colazione.
2026-02-06
Thank you to the management team for the great organization and support. Everything was well managed and made the experience very pleasant. Keep up the good work!
2026-02-04
Grazie a tutti voi per l'accoglienza la professionalità e disponibilità...ma grazie soprattutto per i sorrisi regalatimi ogni volta che incrociavo i vostri sguardi.. Tante cose belle.
2026-02-04
Personale molto cortese
2026-02-04
Complimenti per la cortesia e disponibilità del personale. Colazione ottima e ben assortita
2026-02-03
Complimenti per tutto
2026-02-03
Thank you for everything
2026-02-03
Thank you
2026-02-03
Muy agradecida por vuestro servicio de excelente calidad!
2026-02-02
Extraordinary service from everyone we spoke to. We wouldn’t stay anywhere else in Florences. From the front desk to the bar to the breakfast service, perfection!
2026-02-02
GRAZIE PER L'ACCOGLIENZA E LA QUALITA' DEL SERVIZIO OFFERTO
2026-02-02
Ringrazio il capo sala della colazione
2026-02-02
Il personale della reception è stato molto gentile e sicuramente tornerò a soggiornare qui.
2026-02-02
Yes, front desk, bar people the cappuccino ladies and the gentleman at breakfast were exceptional specially super welcoming with our dog.
2026-02-02
Boa gestão e excelente equipe.
2026-02-01
Very nice hotel and cool employees. Thank you !
2026-02-01
Aurora Bernardi - reception. Solare, disponibile, presente, pro attiva. Grazie!
2026-02-01
Muchas gracias a Lorenzo, su atencion fue de 10 en todo momento, desde el minutos uno nos sentimos como en casa gracias a su simpatia y disponibilidad para todo
2026-02-01
Great Service by Marcel at Reception and Angelica at Breakfast!
2026-01-31
TobLORENZO, Elisa Evelina in the front desl …. And Angelina and Angelica in the breakfast room and the whole breakfast team ! Good staff
2026-01-31
Sehr gut geschulte Miarbeiter. Freundlich, aufmerksam. Wir kommen sicher wieder., denn der 1.Aufenthalt war genauso angenehm wie der zweite. Kompliment
2026-01-31
You made my first trip to Europe feel good. I was very happy. Thank you! Grazie!!
2026-01-31
Un grand bravo pour votre professionnalisme et accueil
2026-01-31
A pleasant stay and enjoyed the hospitality and good service and food. Congratulations. Will be back!
2026-01-30
It had been a great service experienced! Thanks for taking care our group!
2026-01-30
very kind and disposal
2026-01-30
MANY THANKS
2026-01-30
personale molto cordiale ed efficiente. Grazie
2026-01-30
Mi ha colpito favorevolmente la cortesia del personale e un laudo particolare per Angelica.
2026-01-30
Gracias a todo.el.personal. por la amabilidad y hospitalidad mostrada tras el incidente al llegar.. Estuvieron preocupados de nuestra estancia en todo momento. Un atención a Angelina en los desayunos que nos cuidaba en todo momento.
2026-01-29
Grazie
2026-01-29
Hemos pasado tres noches inolvidables en este hotel. Me ha encantado la profesionalidad y amabilidad de todo el personal. La calidad del servicio. La comodidad y la higiene. Y puntualizar que los detalles y regalos de bienvenida y al marcharnos han terminado de conquistarme. Solo puedo recomendarlo. Volveremos!
2026-01-29
Un gran hotel con muy buen servicio y trato en todas las instalaciones del hotel.volveria sin duda.
2026-01-29
I appreciate kindness of all of you.
2026-01-29
Absolutely amazing!
2026-01-28
Complimenti per la professionalità e serenità
2026-01-28
Ho segnalato che nella mia stanza la finestra del bagno era rotta ed il personale con molta gentilezza mi ha proposto il cambio di stanza. Cortesia e gentilezza che ho riscontrato in tutto il personale dell'albergo. Volevo inoltre farvi i complimenti per l'idea, a colazione, di passare tra i tavoli offrendo i dolcetti fatti in casa. veramente un'ottima idea
2026-01-27
Had a lovely anniversary stay - thank you for the nice touches of room upgrade, chocolate and welcome drink
2026-01-27
Thank you for pleasant stay
2026-01-26
Ringrazio la direzione innanzitutto per l'upgrade in una junior suite e per averci permesso di usufruire della stanza prima del previsto. Mi sento poi in dovere di ringraziare tutto lo staff al completo per la cortesia, la disponibilità e la cordialità, complimenti a tutti. Torneremo presto a trovarvi.
2026-01-25
I had a wonderful stay at this 4 stars hotel. I highly recommend it. The staff was very kind, helpful and always smiling. Spacious and clean rooms. Also a great location!
2026-01-25
The staff were very helpful that encouraged me to book next time in the same hotel
2026-01-24
学校の研修旅行で訪れました。日本と違って戸惑ったこともあったけれど、いい思い出ばかりで楽しい宿泊ができました！布団も心地よいし、朝食がとても美味しかったです！とくに私の好きなトマトがあって嬉しかったです。ありがとうございました。
2026-01-24
Thank you so much for making my stay comfortable!
2026-01-23
Thanks!
2026-01-23
Superb breakfast room staff - very welcoming and polite
2026-01-21
Muchisimas gracias por la atención!
2026-01-20
Vorrei segnalare la gentilezza e la disponibilità del personale con un apprezzamento nei confronti di Lorenzo
2026-01-20
Reception Team very polite and professional
2026-01-20
Al personal del hotel
2026-01-19
Perfect!
2026-01-20
Buongiorno, e buon lavoro. Personalmente valuto l'insieme della Vostra proposta, semplicemente eccezionale. Un encomio speciale alla gentilezza, al calore umano e alla professionalità. Continuate così! A Firenze, sarete d'ora in poi il mio punto di riferimento.
2026-01-19
We very much appreciate that changes in our arrival and departure plans were easily accommodated at short notice.
2026-01-18
Grazie 🙏 mille
2026-01-18
Thank you for a wonderful time during our stay in your hotel. We enjoyed our experience very much and will be back for sure.
2026-01-17
Veramente gentili ed attenti al cliente! Bravi
2026-01-17
Thank you very much for your wonderful hospitality during my stay. Although I had sent my room requests through Agoda in advance, the information had not been shared with the hotel. However, the staff member who assisted me at check-in listened carefully to my requests and handled the situation very professionally. I was informed that there was no twin room with a bathtub available at that time, but I was kindly offered a double room that would be changed to a twin room in the evening. When I returned later that day, the room had already been prepared as promised, which I truly appreciated. Furthermore, I was told that my room could be changed to my preferred room the following day. Thanks to the excellent communication among your staff, the information was clearly shared, and the room change was handled smoothly the next day. All of the staff were very friendly, kind, and helpful throughout my stay. The hotel was comfortable, conveniently located near the station, and overall exceeded my expectations. I had a very satisfying and pleasant stay. Thank you again for your excellent service.
2026-01-17
Thank you so much for changing room. Second day is very nice and beautiful view room!!
2026-01-17
El que me hizo CHECK IN y la que me hizo CHECK OUT, Unos genios, muy buena calidad de personal.
2026-01-17
Grazie per stare sempre disponibile ❤️
2026-01-17
Foi maravilhoso estar lá !
2026-01-16
Beautiful stay . Truly enjoyed the professionalism of the hotel staff . I love my bedroom
2026-01-16
The lady named Angelica provided exceptionally wonderful service during breakfast. She is the person I remember most from my visit to Florence and my stay at the Ambassador Hotel. Because of her, I would like to stay at the Ambassador Hotel again on my next visit. The room initially assigned to me was very cold, but the room I was moved to was warm and comfortable. I would definitely recommend this hotel to people traveling from Korea to Florence. She helped create truly wonderful memories for me. Thank you very much.
2026-01-16
Muchas gracias por todo. El servicio es excelente.
2026-01-16
Excellent service everywhere and lovely stay
2026-01-15
Thanks
2026-01-15
Great and Warm welcome from the team
2026-01-14
non e' la prima volta che scelgo il vostro hotel e si conferma il mio preferito , lo staff e' eccezionale, le camere sempre piacevoli , ma la colazione e quella che batte tutti , una vasta scelta e prodotti da forno di una bonta' eccezionale , infatti non a caso lo scelgo e lo consiglio come hotel sopratutto per la colazione , spero di ritornarci presto se trovo una tariffa per le mie possibilita' GRAZIE MILLE e continuate su questa strada che fate la differenza
2026-01-13
Gran hotel con grandes profesionales, se nota en la atención de todo el personal hacia los Clientes
2026-01-13
Siamo stati ospiti con altre due coppie presso la vostra struttura e ci siamo trovati veramente. La posizione del vostro albergo è eccellente ed il personale super professionale. Grazie
2026-01-13
Thank you.
2026-01-12
Ringraziamo per l'ospitalità e per averci permesso di usufruire delle comodissime poltrone del bar fino a tarda sera a causa del ritardo del nostro treno il giorno del check-out
2026-01-12
Grazie della disponibilità E della cordialita ricevuta Ottimo come sempre
2026-01-12
Ringrazio Elisa ed Igor per la loro professionalità.
2026-01-12
In particolare modo ringrazio Igor, che è stato molto gentile e cortese, ma anche un’altra signora che mi ha consigliato dove andare a mangiare.
2026-01-12
Thank you for everything! It was a pleasure stay in your hotel! Home feelings!
2026-01-11
Gostaria de agradecer aos funcionários da recepção pela cortesia e atenção dadas, tanto na chegada quando indicaram bons restaurantes e locais para visitas, quanto todo o apoio na saída do hotel.
2026-01-11
Very kind and lovely.
2026-01-11
Thanks for the care and hospitality!
2026-01-11
Ottimo soggiorno, bellissima struttura e personale gentile e disponibile
2026-01-10
Thanks.
2026-01-11
Na
2026-01-10
Thank you.
2026-01-10
Agradecimiento al trato de recepción y del personal del desayuno.
2026-01-09
Congratulation your start main: Angelita
2026-01-08
I like to thank in particular Mr Igor at the check in desk, so courteous took his time to explain so many things to us , gave us a big map of Florence and told us how we will navigate through because I came with my six yrs old daughter who is very inquisitive. He did not know I wrote his name down . Thank you .
2026-01-08
En general, todo el personal del restaurante fue muy atento, muy amable y te hacen sentir como en casa. Mis más sinceras felicitaciones y reconocimiento a su trabajo.
2026-01-08
All your staff from the front desk to the bellman were great courteous and professional.
2026-01-07
Personale disponibile, gentile e il servizio di tenere le valigie dopo il check out è veramente un gesto prezioso e di grande attenzione. Grazie
2026-01-07
Grazie per l'ottimo soggiorno
2026-01-06
Ringraziamo per l’attenzione e la cortesia manifestataci durante l’intero soggiorno
2026-01-06
Thank you for helping us book a restaurant to have dinner on the 31st December as such a sort notice
2026-01-06
Thanks
2026-01-06
Grazie per l’eccellente soggiorno.
2026-01-06
Grazie per la disponibilità e per averci aiutato con gli spostamenti all'interno della città, con i consigli su tram, treno e taxi
2026-01-06
Gracias a todo el staff con la cálida atención
2026-01-06
Thank you so much for everything especially the room update and the welcome note 🙏🏻🥰
2026-01-05
Marcelo, Chef G from the kitchen buffet breakfast downstairs, the bartenders and the entire front desk gratzie mille, ciao
2026-01-05
Staff has been very kind and helpful
2026-01-05
Al personal del Front desk, al del restaurante desayuno, a los de mantenimiento Y limpieza.
2026-01-04
Al personal de recepción y limpieza por su cordialidad y eficiencia
2026-01-04
The happy hour in the bar was great as well as the breakfast options.
2026-01-04
Everything was perfect.
2026-01-03
.
2026-01-03
Angélica del comedor es de diez, dispuesta siempre a ayudar y preocupada por todo.
2026-01-03
Un grazie per la gentilezza di tutto il personale
2026-01-03
good
2026-01-03
Thank you for this awesome stay. The hotel was amazing, perfectly located in Florence. The rooms were very elegant. Our receptionist Giulia was incredibly helpful, able to explain in french the streets to visit when walking around Florence.
2026-01-02
Excellent team. Warm hospitality.
2026-01-02
Thanks very much for a fantastic stay over new year
2025-12-31
Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.
2025-12-31
We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!
2025-12-31
the employees were very friendly and helpfull
2025-12-31
Thanks to the receptionist. Ciao
2025-12-31
とても快適でした。 スタッフの対応も気持ちよく、丁寧でした。 次にフィレンツェに行くときは絶対にまたこのホテルに泊まります❣️
2025-12-31
Staff is very friendly and room is pretty clean
2025-12-30
Thank you so much to your friendly and helpful staff. I only stayed one night, but I will definitely visit again.
2025-12-30
Thanks to Angelica from the breakfast staff
2025-12-30
Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.
2025-12-29
Man fühlt sich sehr wohl
2025-12-29
Staff was really helpful with the early checkin and bed arrangement request
2025-12-29
Staff are helpful
2025-12-29
Bravissimi
2025-12-28
Amazing staff members, very professional keep up the good work!
2025-12-27
ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.
2025-12-27
Grazie per il bel soggiorno natalizio a Firenze.
2025-12-27
Personale giovane,Complimenti ragazzi ottima organizzazione, buon anno 🍾🥂
2025-12-27
Angelica at the breakfast restaurant provided very friendly and kind service. Her special cappuccino was absolutely delicious, and I will miss her hospitality.
2025-12-27
Angelica off the staff was impressive she works for the breakfast
2025-12-26
Molto cordiali e gentili
2025-12-26
Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!
2025-12-26
Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo
2025-12-25
Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.
2025-12-25
Merci et bonne année à tous
2025-12-25
Nice location Accessible to almost anywhere
2025-12-25
El personal es muy amable. Felicitaciones de mi parte
2025-12-24
special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.
2025-12-24
kindness, courtesy, competence
2025-12-24
Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation
2025-12-23
Thank you! The service was amazing!
2025-12-23
Tutto bene
2025-12-22
ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.
2025-12-22
The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you
2025-12-22
Cordialità di tutto il personale un valore aggiunto
2025-12-21
Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.
2025-12-21
Muito bom, recomendo
2025-12-21
Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!
2025-12-20
Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good
2025-12-20
I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.
2025-12-18
Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.
2025-12-18
Thanks everyone for kindness and hospitality.
2025-12-18
The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica
2025-12-17
I would like to thank everyone
2025-12-17
Grazie per la calorosa accoglienza
2025-12-17
good
2025-12-17
Reallly nice
2025-12-16
Thanks for the good stay
2025-12-16
i più grandi ringraziamenti alla direzione
2025-12-16
Grazie infinite per l'accoglienza. I miei più cordiali auguri di Buon Natale
2025-12-16
Front desk eccellente
2025-12-15
Grazie per l'accoglienza
2025-12-15
Vorrei complimentarmi con il sig Lorenzo per l'accoglienza
2025-12-15
Complimenti per tutto,ci ritorneremo sicuramente presto.
2025-12-15
many thanks for Igor, he was very friendly when we arrive at night by taxi from Verona, where our flight landed instead of Florence.
2025-12-15
Vi ringrazio infinitamente per l'attenzione mostrata nell'accoglienza, nei servizi offerti, nel personale gentile e professionale dal check in al check out, dal barman e la cameriera del piano A, dalla cortesia nell'accoglienza nella prima colazione ci avete coccolate e viziate. Un grazie particolare ad Angelica del servizio prima colazione. Torneremo presto!!!
2025-12-15
Siamo stati accolti calorosamente dalla signorina Nataly, ragazza molto preparata, gentilissima e molto disponibile a soddisfare ogni esigenza del cliente.
2025-12-15
Tutti cordiali e professionali
2025-12-14
Thank you for all the staff they are all accommodating
2025-12-14
special cappuccino bueno gustoso!
2025-12-14
Zach at the breakfast room was always super nice and provided a nice start to the day. Also, the front desk staff was super helpful with some hiccups and extending my stay.
2025-12-14
Muy bien
2025-12-14
We loved Giovanni especially and his restaurant recommendation was excellent!
2025-12-14
Ringrazio l'intero personale, professionale educato
2025-12-14
Ottimo servizio
2025-12-14
Tutto perfetto, grazie mille
2025-12-13
Merci beaucoup pour la disponibilité et le service
2025-12-13
El hotel, servicio y personal es maravilloso. Con gusto regresaremos.
2025-12-14
Staff eccezionale
2025-12-13
The staff was excellent, the room was super clean, it had all I needed.
2025-12-11
Quero elogiar o profissionalismo e simpatia da Aurora
2025-12-11
Very nice stay
2025-12-11
thank you for your great hospitality and and a special thanks to the receptianist
2025-12-11
2日間ありがとうございました。 急な日程変更にもご対応いただき、感謝します。 システム上、変更できないみたいですが、それでも実行しようと頑張ってくれたことだけで嬉しかったです。 本当にありがとうございました。 また来ます！
2025-12-11
Complimenti
2025-12-10
Tutto perfetto , Danai alla reception e Oshini in sala colazioni hanno fatto diventare il mio soggiorno molto piacevole . Bravissime ragazze . Grazie di tutto
2025-12-09
Thank you once again for for your hospitality
2025-12-09
Thank you, i enjoyed my stay.
2025-12-09
grazie per accoglienza e disponibilità
2025-12-09
A Dana per la gentilezza
2025-12-09
Grazie infinite a tutto lo staff, al personale e soprattutto al Direttore Nicola Leone, il quale dirige con alta professionalità, garbo e signorilità la direzione della struttura alberghiera. Complimenti! Cordialmente Dott.ssa Maria Rosaria Iannelli Ing. Rosario Landi
2025-12-09
A tutto lo staff
2025-12-09
Complimenti a tutto Lo staff in particolare al sign Maurizio eccezionale su tutto
2025-12-08
il personale era eccellente e molto disponibile con un ottimo Il WiFi era eccellente e le camere erano fantastiche. Tornerò e lo consiglierò.
2025-12-08
Disponibilità del personale della Reception e della Colazione
2025-12-07
Grazie per la cortesia del personale
2025-12-06
complimenti per la semplicità, rapidità del check in e check out
2025-12-05
Personale molto gentile e disponibile.
2025-12-04
Il drink di benvenuto è stato apprezzato, la pulizia della camera anche, la comodità del letto.
2025-12-03
Thank you for your compliments and nice organisation in the hotel! It’s very touching and kind! All the staff is guests oriented which gives you the feeling of warmth and special treatment! Thank you!
2025-12-02
Ringrazio la direzione per la professionalità e disponibilità
2025-12-02
Thanks everybody for ALL services.
2025-12-02
Complimenti a tutto lo staff per la gentilezza e cortesia. Hotel moderno comodo e dotato di ogni confort
2025-12-01
Il mio soggiorno all’hotel Ambasciatori è stato perfetto in ogni singolo aspetto. Vi ringrazio per l’efficienza e la professionalità degli operatori e per il confort ricevuto durante la mia permanenza.
2025-11-30
Personale gentilissimo
2025-11-30
Thank you for providing a clean and comfortable stay for us. We will definitely stay at your accommodation again.
2025-11-28
Excellent efficiency and friendliness from Giulia at reception on arrival and every day after
2025-11-27
Obrigado
2025-11-27
Excellent behaviour from the team of the reception.
2025-11-27
Muchas gracias por mejorar mi habitación, a una habitación mayor y sin coste, para que estuviéramos más cómodos.
2025-11-27
Thanks for :Ilenia, Simon , Goli, Maurizio. (Reception ) Thanks also : Angelica (breakfast) Thanks for: Abigail and Ame (chambermaids) Thanks for the guis bar: Gianlucca , Radin , Yasaman. *Miei complimenti a Ilenia che anche sotto pressione hai mantenuto la classe ed la diplomazia per trovare una soluzione per il mio caso . Grazie mille .
2025-11-27
Personale accogliente, educato e professionale
2025-11-27
In particolare ad Angelica delle colazioni
2025-11-26
非常感謝你們的招待，很榮幸有機會可以入住貴飯店
2025-11-26
fantastic
2025-11-26
Gracias por todas sus atenciones y su buen trabajo!
2025-11-26
Al personal del hotel siempre muy amables todos desde que llegamos hasta que nos retiramos.
2025-11-26
Igor è stato molto gentile e professionale…💯💯
2025-11-25
Personale molto cordiale e disponibile, capace di problem solving,
2025-11-25
Thank you for your great services and upgrade facilitation with special thanks to Goli. Thanks
2025-11-25
Everything is excellent.
2025-11-25
Thank you, the staff at the front desk were courteous and helpful.
2025-11-25
Thank you for your great service
2025-11-24
Ottimo soggiorno
2025-11-24
All were great
2025-11-24
Al personale, gentile, sorridente e disponibile
2025-11-23
I would like to thank Danai at the front desk, extremely helpful and friendly at check in and check out.
2025-11-23
Well done
2025-11-22
Vi ringrazio davvero per la cortesia e la disponibilità che ho incontrato da parte di tutto il personale. Vi segnalo in particolare Igor che ci ha accolti la sera del 19 e che ci ha risolto qualche problema di logistica dedicandoci tutto il tempo necessario a trovare una soluzione che comportasse il minimo disturbo per noi.
2025-11-21
Ho avuto il piacere di trascorrere una 20 di minuti al bar, del giorno 20-11 fascia oraria 14,00/14,30, i miei complimenti alla barista per qualità cortesia ed eleganza. Penso che il nome nella targhetta fosse Daniela.
2025-11-21
Good
2025-11-20
Agradecimiento al personal y muy especialmente agradecemos el trato recibido en el desayuno por parte de la Signora Angelica!
2025-11-20
Bravo pour votre qualité d'accueil et la propreté des chambres
2025-11-20
Très bien, merci !
2025-11-20
Complimenti a tutto lo staff
2025-11-20
Well done
2025-11-19
Personnel gentil et serviable. Linge de toilette changé tous les jours.
2025-11-18
Thank You to Igor, he was very helpful to my dad and I. I would also like to thank all the front desk staff, they were all wonderful as well! Will definitely and will be staying here again next time!
2025-11-18
Thank you, Angelica for your kindness !!
2025-11-17
un ringraziamento per la vostra professionalita,
2025-11-16
Vielen Dank für den wunderschönen Aufenthalt in Ihrem Hotel und damit auch verbunden in Ihrer wunderschönen Stadt Florenz! Roland Preußer
2025-11-16
Hospitality was excellent. Excellent staff at front desk, breakfast and housekeeping.
2025-11-14
I felt very welcome and comfortable in your hotel, thank you.
2025-11-14
Los felicito por su tarea que se ve reflejada en el Hotel. Nos sentimos muy a gusto
2025-11-14
Gracias por la atención
2025-11-14
Das erst Zimmer 508 war leider nicht zufriedenstellend. Die Zimmeraufteilung ist etwas schwierig und das Rauschen/Röhren der Lüftung war sehr laut. Wir erhielten anstandslos für die zweite Nacht eine top Zimmer. Vielen Dank
2025-11-12
Thanks for the great exoerience we had in your Hotel. the mamagment team in the front desk and their team were professional, and respectful, and happy to help!!
2025-11-12
Excellent hotel
2025-11-12
👏👏
2025-11-12
Thanks for all team
2025-11-11
Pedimos um quarto com 2 camas individuais e o nosso pedido foi atendido de imediato.
2025-11-11
I would like to congrats and say thank-you for everyone for the great services n helpful to explained well to foreigners.
2025-11-11
Complimenti a tutto la staff
2025-11-11
I migliori auguri per gli affari.
2025-11-10
Thank you
2025-11-10
Thank you it was excellent stay and the staff was nice and helpfull
2025-11-10
Thanks for the upgrade and friendly and competent service at the desk.
2025-11-09
Vielen Dank für alles!
2025-11-09
Camareire. Excelente
2025-11-09
Accueil très chaleureux et sympatique, personnel toujours à l'écoute
2025-11-09
personale molto gentile e attento, complimenti
2025-11-08
Muy buena atención por parte de los empleados. Tanto recepción como los empleados del desayuno. Habitación amplia y limpia.
2025-11-09
No entregue las llaves al retírame una disculpa y gracias por todo
2025-11-08
Grazie dell’ottima ospitalità! Personale davvero disponibile e professionale.
2025-11-08
Complimenti alle ragazze della reception, soprattutto la ragazza con i capelli neri e la frangetta
2025-11-08
Tutti molto gentili, dalla accoglienza al servizio colazione. Grazie
2025-11-07
Merci à l’ensemble du personnel de l’accueil , professionnel aimable et souriant
2025-11-07
Vorrei fare i complimenti alla persona che si è occupata della pulizia della nostra stanza, avevamo avvertito che mio marito è fortemente allergico alla polvere e la camera ci è stata fatta trovare perfetta, anche il giorno del riassetto veramente ben pulita.
2025-11-06
Ringraziamo per il servizio accoglienza e per la qualità dell’offerta complessiva. Forse si potrebbe dare la possibilità di avere una colazione più semplice e meno costosa. Per il resto tutto funziona molto bene. Grazie ancora e alla prossima occasione.
2025-11-06
Personale attento e disponibilissimo. Struttura meravigliosa e camera da sogno.
2025-11-06
Vera Nice place/stay
2025-11-06
Obrigado pela estada
2025-11-06
ありがとうございました。とても快適に過ごせました。
2025-11-05
Gracias por todas las atenciones
2025-11-05
Faccio i complimenti a tutto lo staff
2025-11-03
Professionali, gentili e simpatici. Sento già nostalgia
2025-11-03
Dalla reception a tutti camerieri
2025-11-03
Staff molto professionale.
2025-11-02
A great hotel in every aspect
2025-11-02
The stay was excellent!
2025-10-31
Staff at bar
2025-10-30
Keep going, the future will be better!
2025-11-01
ringrazio Zack e Angelica del garbo cortesia e professionalità con la quale mi accolgono facendomi sentire a mio agio
2025-10-30
Thanks for the excellent hospitality.
2025-10-30
Sig. Igor al mio arrivo è stato veramente gentile e cordiale. grazie
2025-10-30
Mi trovo sempre molto bene nel vostro hotel e questa volta l'esperienza è stata ancor più positiva perché mi è stata assegnata una camera più spaziosa e rinnovata, rispetto ai precedenti soggiorni, pur ad una tariffa moderata. La gentilezza e l'accoglienza di tutto lo staff, sia alla reception, che nella sala colazione è sincera e veramente gradevole quando si viaggia per lavoro e si è normalmente nervosi e stanchi. Le stanze hanno tutti i servizi e gadget che uno spera di trovare, che non sempre sono presente nei 4 stelle: bollitore con biscottini, ciabatte, frigobar, campioncini Grazie ancora. Non sempre riesco a trovare una stanza a tariffe adeguate alle mie policy aziendali ma quando riesco, siete sempre la mia prima scelta a Firenze!
2025-10-30
All was good
2025-10-29
The reception and the bartender were all very friendly and great staff ! Thank you !
2025-10-28
I would like to prase the young lady that made our check in, unfortunatly I don't remember her name, but she was very helpfull and very nice.
2025-10-28
Um agradecimento aos funcionários que trabalham servindo o café da manhã.
2025-10-28
Ringrazio Igor per la cortesia e la disponibilità data.. e anche per l’ upgrade della camera
2025-10-27
Prossima volta un po’ di sconto visto che vengo una volta al mese
2025-10-27
Un très bon séjour, merci à l ensemble du personnel
2025-10-27
Bravo pour la qualité d’accueil des employés
2025-10-26
Thanks
2025-10-26
Agradecimiento especial Daniela del bar
2025-10-26
Bravissimi
2025-10-26
Compliment to the staff
2025-10-25
A well-run hotel, in a superb location; all staff helpful and kind, good breakfasts, clean and comfortable room and I was delighted to have a balcony
2025-10-25
We would like to thank the management and the entire staff for such a lovely and memorable stay. Your team's kindness and professionalism made our trip to Venice truly special. Thank you!
2025-10-25
General support by the staff was good
2025-10-25
Luggage transfer
2025-10-24
Ottima organizzazione
2025-10-24
Thank you all for your services and help especially getting transportation and suggestions of places to have dinner
2025-10-24
Thank you for providing beverages that was amazing to have something to drink in the room.
2025-10-24
Very friendly staff and nice,friendly treatment
2025-10-24
👍
2025-10-23
Thank you !
2025-10-23
Very good
2025-10-23
El personal del hotel muy amable y atento, en especial las personas que atendían el desayuno.
2025-10-23
Merci pour votre accueil
2025-10-22
Gilnazi Zakaria Oshini
2025-10-22
Thank you all!
2025-10-21
Great hotel and staff
2025-10-21
Grazie per l’accoglienza
2025-10-21
Thank you for your great staff and service
2025-10-21
Obrigada pela lembrança que deixaram no quarto
2025-10-21
Grazie! The staff and accommodations were excellent!
2025-10-20
Brava Angelica nella sala colazioni
2025-10-20
I would like to give a special thank you to the employees Sophie and Oshine
2025-10-19
Very satisfied from Julia in the reception to Angelica at breakfast there was a feeling of warm hospitality. Also, some small gifts and a warm welcoming note in the room make a difference.
2025-10-19
Συγχαρητήρια στο προσωπικό και τη διοίκηση για τις εξαιρετικές υπηρεσίες και την οργάνωση. Ιδιαίτερη αναφορά στη Julia της reception, που με το καταπληκτικό της χαμόγελο την ευγένεια καιτην εξυπηρέτηση της, μας έκανε να αισθανθούμε άνετα και φιλόξενα απο την πρώτη στιγμή. Πολύ εξυπηρετική και ευχάριστη επίσης και η Angelika στο πρωινό.
2025-10-19
Good 2 days in this hotel, very happy
2025-10-19
Restaurant team for breakfast was exceptional
2025-10-19
Todo bien
2025-10-19
Thanks for you kindness. Special mention to Daniela at the bar she's amazing.
2025-10-19
❤️
2025-10-18
Grazie di tutto il conforto, l'attenzione e la cucina!
2025-10-18
I whish I could stay longer at this hotel! The staff in general was very helpful, caring and attentive. Take my hat off, especially to Angelica in the breakfast area and to the manager a tall gentleman with glasses (sorry don't know the name) very polite and he made sure we were pleased and happy with our meal. Thanks a million.
2025-10-18
thank you🥰
2025-10-17
Great place
2025-10-17
Ok
2025-10-17
All of the staff was outstanding! The check-in staff and breakfast staff especially! Check-in allowed us to check our bags about 5 hours before check-in time. We were able to enjoy touring around Florence without our bags. Such a wonderful help.
2025-10-17
Thanks for getting us a room without having a reservation
2025-10-17
The dining room manager and his staff were pleasant, professional and attentive. 🙏🏽
2025-10-16
many thanks to all of you
2025-10-16
lovely management as always
2025-10-16
der Mitarbeiter beim Check-in hat uns vorgeschlagen ein upgrade zu machen, da wir 5 Tage gebucht haben. Fazit: ein sehr schönes Hotel, zentral, ruhig, freundliches Personal
2025-10-15
I appreciate the small touch of a hand written note to welcome me. It is a small thing but I do really appreciate the welcome. The small gift before I left was also a great touch. Thank you and all the staff for the warm hospitality
2025-10-15
Thank you for making our stay so nice. Everyone was friendly, helpful and polite!
2025-10-15
All the check in and check out people. Super attentive and pleasant going above and beyond their duties
2025-10-14
Preparatissimi
2025-10-14
Igor is verry kind and professional.
2025-10-13
Thank you for the kindness and hosting, you are amazing!
2025-10-13
Staff very friendly and helpful
2025-10-11
High efficiency and professional.
2025-10-11
Lorenzo is great. He made us feel like home, for sure I will use in the future the hotel
2025-10-10
Nos encantó la estadia en el hotel.
2025-10-09
All the reception employees were great , they help us with info and tours , taxi and restaurant . I want to say special thanks to the lady at the breakfast buffet ( I wish I remember her name ) she was blond and no Italian super sweet and kind
2025-10-09
Thank you for your hospitality.
2025-10-09
Thank you for offering us a room upgrade — we truly appreciated being able to enjoy a room with a wonderful view.
2025-10-08
Agradezco su cordialidad y atenci
2025-10-08
Thank you for the welcome note!
2025-10-07
You have a fantastic staff of smiling, neat, professional and helpful individuals. Well done!!
2025-10-07
Grazie per avermi fatto sentire molto bene.
2025-10-07
Thanks to Igor on reception who greeted us like old friends and has an exceptional level of hospitality service . 5 stars and thank you ;)
2025-10-07
Igor checked us in and he was fantastic. Professional, welcoming and a great ambassador for your brand.
2025-10-06
agradezco la amabilidad del personal que nos pusieron en una habitacion con vistas excelentes
2025-10-06
Thanks. Overall, we liked it.
2025-10-06
Thank you for everything. Blessings to you all!❤️
2025-10-06
Lovely room. Delicious breakfast.
2025-10-06
Quiero dar las gracias la recepcionista que nos atendió, y la equipo de limpieza por su magnífico trabajo.
2025-10-06
Il personale è molto gentile
2025-10-06
First time visiting and it was amazing!! Thank you!!
2025-10-06
The bar was great and really enjoyed happy hour, after a busy day. Nice to end my day there before bed.
2025-10-05
everybody was good. Sofia was exelent !
2025-10-05
Thanks to everyone from the front desk to the dinning room, a wonderful stay.
2025-10-05
We received a upgrade which was unexpected -- lovely room with view, nice happy hour, and delicious breakfast, both quality and quantity!
2025-10-05
Everyone was ever helpful either with reservations, greetings or general inquiries.
2025-10-05
Everything was amazing. Thank you for making our honeymoon so enjoyable!
2025-10-04
The front desk staff, breakfast manager, and bar tenders were wonderful - truly professional, friendly and accomodating. Congratulations for a business that is well-run
2025-10-04
Excelente todo el servicio y la atención del personal del hotel.
2025-10-04
The best hotel near train station. TQVM
2025-10-04
Good
2025-10-03
Merci pour votre accueil!
2025-10-02
complimenti per l'affabilità del personale in particoilare Angelica e Zac
2025-10-01
Thanks for your hospitality.
2025-10-01
Nice hotel - great breakfast choices.
2025-10-01
Maurizio per la disponibilità e professionalita’e Goli
2025-10-01
Keep up the good 👍 job
2025-10-01
All of the staff were polite and helpful .
Ottimo
Colazione
Prenotazione e accoglienza
Sistemazione
Soddisfazione globale e informazioni generali
2026-09-27
All management approachable and helpful .