2026-01-02
Excellent team. Warm hospitality.
2025-12-31
Staff is very friendly and room is pretty clean
2025-12-31
Thanks to the receptionist. Ciao
2025-12-31
Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.
2025-12-31
We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!
2025-12-30
Thanks to Angelica from the breakfast staff
2025-12-30
Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.
2025-12-29
Staff are helpful
2025-12-28
Amazing staff members, very professional keep up the good work!
2025-12-27
ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.
2025-12-27
Grazie per il bel soggiorno natalizio a Firenze.
2025-12-27
Angelica off the staff was impressive she works for the breakfast
2025-12-26
Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!
2025-12-26
Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo
2025-12-26
Molto cordiali e gentili
2025-12-25
Nice location Accessible to almost anywhere
2025-12-25
El personal es muy amable. Felicitaciones de mi parte
2025-12-25
Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.
2025-12-25
Merci et bonne année à tous
2025-12-24
Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation
2025-12-24
special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.
2025-12-24
kindness, courtesy, competence
2025-12-23
Thank you! The service was amazing!
2025-12-23
Tutto bene
2025-12-22
The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you
2025-12-22
Cordialità di tutto il personale un valore aggiunto
2025-12-22
ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.
2025-12-21
Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.
2025-12-21
Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!
2025-12-21
Muito bom, recomendo
2025-12-20
I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.
2025-12-20
Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good
2025-12-18
The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica
2025-12-18
Thanks everyone for kindness and hospitality.
2025-12-18
Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.
2025-12-17
Reallly nice
2025-12-17
I would like to thank everyone
2025-12-17
Grazie per la calorosa accoglienza
2025-12-17
good
2025-12-16
Front desk eccellente
2025-12-16
Thanks for the good stay
2025-12-16
i più grandi ringraziamenti alla direzione
2025-12-16
Grazie infinite per l'accoglienza. I miei più cordiali auguri di Buon Natale
2025-12-15
Siamo stati accolti calorosamente dalla signorina Nataly, ragazza molto preparata, gentilissima e molto disponibile a soddisfare ogni esigenza del cliente.
2025-12-15
many thanks for Igor, he was very friendly when we arrive at night by taxi from Verona, where our flight landed instead of Florence.
2025-12-15
Complimenti per tutto,ci ritorneremo sicuramente presto.
2025-12-15
Grazie per l'accoglienza
2025-12-15
Vorrei complimentarmi con il sig Lorenzo per l'accoglienza
2025-12-15
Vi ringrazio infinitamente per l'attenzione mostrata nell'accoglienza, nei servizi offerti, nel personale gentile e professionale dal check in al check out, dal barman e la cameriera del piano A, dalla cortesia nell'accoglienza nella prima colazione ci avete coccolate e viziate. Un grazie particolare ad Angelica del servizio prima colazione. Torneremo presto!!!
2025-12-15
Tutti cordiali e professionali
2025-12-14
Zach at the breakfast room was always super nice and provided a nice start to the day. Also, the front desk staff was super helpful with some hiccups and extending my stay.
2025-12-14
Ringrazio l'intero personale, professionale educato
2025-12-14
special cappuccino bueno gustoso!
2025-12-14
We loved Giovanni especially and his restaurant recommendation was excellent!
2025-12-14
Ottimo servizio
2025-12-14
Thank you for all the staff they are all accommodating
2025-12-14
Tutto perfetto, grazie mille
2025-12-14
Staff eccezionale
2025-12-13
El hotel, servicio y personal es maravilloso. Con gusto regresaremos.
2025-12-13
The staff was excellent, the room was super clean, it had all I needed.
2025-12-11
Complimenti
2025-12-11
Quero elogiar o profissionalismo e simpatia da Aurora
2025-12-11
thank you for your great hospitality and and a special thanks to the receptianist
2025-12-11
2日間ありがとうございました。 急な日程変更にもご対応いただき、感謝します。 システム上、変更できないみたいですが、それでも実行しようと頑張ってくれたことだけで嬉しかったです。 本当にありがとうございました。 また来ます！
2025-12-11
Very nice stay
2025-12-10
Tutto perfetto , Danai alla reception e Oshini in sala colazioni hanno fatto diventare il mio soggiorno molto piacevole . Bravissime ragazze . Grazie di tutto
2025-12-09
Thank you once again for for your hospitality
2025-12-09
grazie per accoglienza e disponibilità
2025-12-09
A Dana per la gentilezza
2025-12-09
Thank you, i enjoyed my stay.
2025-12-09
A tutto lo staff
2025-12-09
Grazie infinite a tutto lo staff, al personale e soprattutto al Direttore Nicola Leone, il quale dirige con alta professionalità, garbo e signorilità la direzione della struttura alberghiera. Complimenti! Cordialmente Dott.ssa Maria Rosaria Iannelli Ing. Rosario Landi
2025-12-09
Complimenti a tutto Lo staff in particolare al sign Maurizio eccezionale su tutto
2025-12-08
Disponibilità del personale della Reception e della Colazione
2025-12-08
il personale era eccellente e molto disponibile con un ottimo Il WiFi era eccellente e le camere erano fantastiche. Tornerò e lo consiglierò.
2025-12-07
Grazie per la cortesia del personale
2025-12-06
complimenti per la semplicità, rapidità del check in e check out
2025-12-05
Personale molto gentile e disponibile.
2025-12-04
Il drink di benvenuto è stato apprezzato, la pulizia della camera anche, la comodità del letto.
2025-12-03
Thank you for your compliments and nice organisation in the hotel! It’s very touching and kind! All the staff is guests oriented which gives you the feeling of warmth and special treatment! Thank you!
2025-12-02
Ringrazio la direzione per la professionalità e disponibilità
2025-12-02
Complimenti a tutto lo staff per la gentilezza e cortesia. Hotel moderno comodo e dotato di ogni confort
2025-12-02
Thanks everybody for ALL services.
2025-12-01
Il mio soggiorno all’hotel Ambasciatori è stato perfetto in ogni singolo aspetto. Vi ringrazio per l’efficienza e la professionalità degli operatori e per il confort ricevuto durante la mia permanenza.
2025-11-30
Thank you for providing a clean and comfortable stay for us. We will definitely stay at your accommodation again.
2025-11-30
Personale gentilissimo
2025-11-28
Excellent efficiency and friendliness from Giulia at reception on arrival and every day after
2025-11-27
Personale accogliente, educato e professionale
2025-11-27
Thanks for :Ilenia, Simon , Goli, Maurizio. (Reception ) Thanks also : Angelica (breakfast) Thanks for: Abigail and Ame (chambermaids) Thanks for the guis bar: Gianlucca , Radin , Yasaman. *Miei complimenti a Ilenia che anche sotto pressione hai mantenuto la classe ed la diplomazia per trovare una soluzione per il mio caso . Grazie mille .
2025-11-27
In particolare ad Angelica delle colazioni
2025-11-27
Excellent behaviour from the team of the reception.
2025-11-27
Obrigado
2025-11-27
Muchas gracias por mejorar mi habitación, a una habitación mayor y sin coste, para que estuviéramos más cómodos.
2025-11-26
Al personal del hotel siempre muy amables todos desde que llegamos hasta que nos retiramos.
2025-11-26
非常感謝你們的招待，很榮幸有機會可以入住貴飯店
2025-11-26
Igor è stato molto gentile e professionale…💯💯
2025-11-26
Gracias por todas sus atenciones y su buen trabajo!
2025-11-26
fantastic
2025-11-25
Thank you for your great service
2025-11-25
Thank you, the staff at the front desk were courteous and helpful.
2025-11-25
Personale molto cordiale e disponibile, capace di problem solving,
2025-11-25
Everything is excellent.
2025-11-25
Thank you for your great services and upgrade facilitation with special thanks to Goli. Thanks
2025-11-24
All were great
2025-11-24
Ottimo soggiorno
2025-11-24
Al personale, gentile, sorridente e disponibile
2025-11-23
Well done
2025-11-23
I would like to thank Danai at the front desk, extremely helpful and friendly at check in and check out.
2025-11-22
Vi ringrazio davvero per la cortesia e la disponibilità che ho incontrato da parte di tutto il personale. Vi segnalo in particolare Igor che ci ha accolti la sera del 19 e che ci ha risolto qualche problema di logistica dedicandoci tutto il tempo necessario a trovare una soluzione che comportasse il minimo disturbo per noi.
2025-11-21
Good
2025-11-21
Ho avuto il piacere di trascorrere una 20 di minuti al bar, del giorno 20-11 fascia oraria 14,00/14,30, i miei complimenti alla barista per qualità cortesia ed eleganza. Penso che il nome nella targhetta fosse Daniela.
2025-11-20
Complimenti a tutto lo staff
2025-11-20
Bravo pour votre qualité d'accueil et la propreté des chambres
2025-11-20
Très bien, merci !
2025-11-20
Agradecimiento al personal y muy especialmente agradecemos el trato recibido en el desayuno por parte de la Signora Angelica!
2025-11-20
Well done
2025-11-19
Personnel gentil et serviable. Linge de toilette changé tous les jours.
2025-11-18
Thank you, Angelica for your kindness !!
2025-11-18
Thank You to Igor, he was very helpful to my dad and I. I would also like to thank all the front desk staff, they were all wonderful as well! Will definitely and will be staying here again next time!
2025-11-17
un ringraziamento per la vostra professionalita,
2025-11-16
Vielen Dank für den wunderschönen Aufenthalt in Ihrem Hotel und damit auch verbunden in Ihrer wunderschönen Stadt Florenz! Roland Preußer
2025-11-16
Hospitality was excellent. Excellent staff at front desk, breakfast and housekeeping.
2025-11-14
Das erst Zimmer 508 war leider nicht zufriedenstellend. Die Zimmeraufteilung ist etwas schwierig und das Rauschen/Röhren der Lüftung war sehr laut. Wir erhielten anstandslos für die zweite Nacht eine top Zimmer. Vielen Dank
2025-11-14
Los felicito por su tarea que se ve reflejada en el Hotel. Nos sentimos muy a gusto
2025-11-14
Gracias por la atención
2025-11-14
I felt very welcome and comfortable in your hotel, thank you.
2025-11-12
Thanks for the great exoerience we had in your Hotel. the mamagment team in the front desk and their team were professional, and respectful, and happy to help!!
2025-11-12
👏👏
2025-11-12
Excellent hotel
2025-11-12
Thanks for all team
2025-11-11
I migliori auguri per gli affari.
2025-11-11
Pedimos um quarto com 2 camas individuais e o nosso pedido foi atendido de imediato.
2025-11-11
I would like to congrats and say thank-you for everyone for the great services n helpful to explained well to foreigners.
2025-11-11
Complimenti a tutto la staff
2025-11-10
Thanks for the upgrade and friendly and competent service at the desk.
2025-11-10
Thank you it was excellent stay and the staff was nice and helpfull
2025-11-10
Thank you
2025-11-09
Vielen Dank für alles!
2025-11-09
personale molto gentile e attento, complimenti
2025-11-09
Accueil très chaleureux et sympatique, personnel toujours à l'écoute
2025-11-09
Camareire. Excelente
2025-11-09
No entregue las llaves al retírame una disculpa y gracias por todo
2025-11-08
Muy buena atención por parte de los empleados. Tanto recepción como los empleados del desayuno. Habitación amplia y limpia.
2025-11-08
Complimenti alle ragazze della reception, soprattutto la ragazza con i capelli neri e la frangetta
2025-11-08
Tutti molto gentili, dalla accoglienza al servizio colazione. Grazie
2025-11-08
Grazie dell’ottima ospitalità! Personale davvero disponibile e professionale.
2025-11-07
Vorrei fare i complimenti alla persona che si è occupata della pulizia della nostra stanza, avevamo avvertito che mio marito è fortemente allergico alla polvere e la camera ci è stata fatta trovare perfetta, anche il giorno del riassetto veramente ben pulita.
2025-11-07
Merci à l’ensemble du personnel de l’accueil , professionnel aimable et souriant
2025-11-06
ありがとうございました。とても快適に過ごせました。
2025-11-06
Obrigado pela estada
2025-11-06
Personale attento e disponibilissimo. Struttura meravigliosa e camera da sogno.
2025-11-06
Vera Nice place/stay
2025-11-06
Ringraziamo per il servizio accoglienza e per la qualità dell’offerta complessiva. Forse si potrebbe dare la possibilità di avere una colazione più semplice e meno costosa. Per il resto tutto funziona molto bene. Grazie ancora e alla prossima occasione.
2025-11-05
Gracias por todas las atenciones
2025-11-05
Faccio i complimenti a tutto lo staff
2025-11-03
Dalla reception a tutti camerieri
2025-11-03
Staff molto professionale.
2025-11-03
Professionali, gentili e simpatici. Sento già nostalgia
2025-11-02
A great hotel in every aspect
2025-11-02
The stay was excellent!
2025-10-31
Staff at bar
2025-10-30
Mi trovo sempre molto bene nel vostro hotel e questa volta l'esperienza è stata ancor più positiva perché mi è stata assegnata una camera più spaziosa e rinnovata, rispetto ai precedenti soggiorni, pur ad una tariffa moderata. La gentilezza e l'accoglienza di tutto lo staff, sia alla reception, che nella sala colazione è sincera e veramente gradevole quando si viaggia per lavoro e si è normalmente nervosi e stanchi. Le stanze hanno tutti i servizi e gadget che uno spera di trovare, che non sempre sono presente nei 4 stelle: bollitore con biscottini, ciabatte, frigobar, campioncini Grazie ancora. Non sempre riesco a trovare una stanza a tariffe adeguate alle mie policy aziendali ma quando riesco, siete sempre la mia prima scelta a Firenze!
2025-10-30
Sig. Igor al mio arrivo è stato veramente gentile e cordiale. grazie
2025-10-30
Keep going, the future will be better!
2025-11-01
ringrazio Zack e Angelica del garbo cortesia e professionalità con la quale mi accolgono facendomi sentire a mio agio
2025-10-30
All was good
2025-10-30
Thanks for the excellent hospitality.
2025-10-29
The reception and the bartender were all very friendly and great staff ! Thank you !
2025-10-28
I would like to prase the young lady that made our check in, unfortunatly I don't remember her name, but she was very helpfull and very nice.
2025-10-28
Um agradecimento aos funcionários que trabalham servindo o café da manhã.
2025-10-28
Ringrazio Igor per la cortesia e la disponibilità data.. e anche per l’ upgrade della camera
2025-10-27
Un très bon séjour, merci à l ensemble du personnel
2025-10-27
Bravo pour la qualité d’accueil des employés
2025-10-27
Prossima volta un po’ di sconto visto che vengo una volta al mese
2025-10-26
Compliment to the staff
2025-10-26
Thanks
2025-10-26
Agradecimiento especial Daniela del bar
2025-10-26
Bravissimi
2025-10-25
Luggage transfer
2025-10-25
A well-run hotel, in a superb location; all staff helpful and kind, good breakfasts, clean and comfortable room and I was delighted to have a balcony
2025-10-25
We would like to thank the management and the entire staff for such a lovely and memorable stay. Your team's kindness and professionalism made our trip to Venice truly special. Thank you!
2025-10-25
General support by the staff was good
2025-10-24
👍
2025-10-24
Very friendly staff and nice,friendly treatment
2025-10-24
Thank you for providing beverages that was amazing to have something to drink in the room.
2025-10-24
Ottima organizzazione
2025-10-24
Thank you all for your services and help especially getting transportation and suggestions of places to have dinner
2025-10-23
El personal del hotel muy amable y atento, en especial las personas que atendían el desayuno.
2025-10-23
Very good
2025-10-23
Thank you !
2025-10-23
Merci pour votre accueil
2025-10-22
Thank you all!
2025-10-22
Gilnazi Zakaria Oshini
2025-10-21
Grazie! The staff and accommodations were excellent!
2025-10-21
Obrigada pela lembrança que deixaram no quarto
2025-10-21
Thank you for your great staff and service
2025-10-21
Great hotel and staff
2025-10-21
Grazie per l’accoglienza
2025-10-20
I would like to give a special thank you to the employees Sophie and Oshine
2025-10-20
Brava Angelica nella sala colazioni
2025-10-19
Συγχαρητήρια στο προσωπικό και τη διοίκηση για τις εξαιρετικές υπηρεσίες και την οργάνωση. Ιδιαίτερη αναφορά στη Julia της reception, που με το καταπληκτικό της χαμόγελο την ευγένεια καιτην εξυπηρέτηση της, μας έκανε να αισθανθούμε άνετα και φιλόξενα απο την πρώτη στιγμή. Πολύ εξυπηρετική και ευχάριστη επίσης και η Angelika στο πρωινό.
2025-10-19
Thanks for you kindness. Special mention to Daniela at the bar she's amazing.
2025-10-19
Good 2 days in this hotel, very happy
2025-10-19
Very satisfied from Julia in the reception to Angelica at breakfast there was a feeling of warm hospitality. Also, some small gifts and a warm welcoming note in the room make a difference.
2025-10-19
Restaurant team for breakfast was exceptional
2025-10-19
❤️
2025-10-19
Todo bien
2025-10-18
thank you🥰
2025-10-18
Grazie di tutto il conforto, l'attenzione e la cucina!
2025-10-18
I whish I could stay longer at this hotel! The staff in general was very helpful, caring and attentive. Take my hat off, especially to Angelica in the breakfast area and to the manager a tall gentleman with glasses (sorry don't know the name) very polite and he made sure we were pleased and happy with our meal. Thanks a million.
2025-10-17
Great place
2025-10-17
All of the staff was outstanding! The check-in staff and breakfast staff especially! Check-in allowed us to check our bags about 5 hours before check-in time. We were able to enjoy touring around Florence without our bags. Such a wonderful help.
2025-10-17
Ok
2025-10-17
Thanks for getting us a room without having a reservation
2025-10-17
The dining room manager and his staff were pleasant, professional and attentive. 🙏🏽
2025-10-16
many thanks to all of you
2025-10-16
lovely management as always
2025-10-15
I appreciate the small touch of a hand written note to welcome me. It is a small thing but I do really appreciate the welcome. The small gift before I left was also a great touch. Thank you and all the staff for the warm hospitality
2025-10-15
Thank you for making our stay so nice. Everyone was friendly, helpful and polite!
2025-10-16
der Mitarbeiter beim Check-in hat uns vorgeschlagen ein upgrade zu machen, da wir 5 Tage gebucht haben. Fazit: ein sehr schönes Hotel, zentral, ruhig, freundliches Personal
2025-10-15
All the check in and check out people. Super attentive and pleasant going above and beyond their duties
2025-10-14
Preparatissimi
2025-10-14
Igor is verry kind and professional.
2025-10-13
Thank you for the kindness and hosting, you are amazing!
2025-10-13
Staff very friendly and helpful
2025-10-11
Lorenzo is great. He made us feel like home, for sure I will use in the future the hotel
2025-10-11
High efficiency and professional.
2025-10-10
Nos encantó la estadia en el hotel.
2025-10-09
Thank you for your hospitality.
2025-10-09
Thank you for offering us a room upgrade — we truly appreciated being able to enjoy a room with a wonderful view.
2025-10-09
All the reception employees were great , they help us with info and tours , taxi and restaurant . I want to say special thanks to the lady at the breakfast buffet ( I wish I remember her name ) she was blond and no Italian super sweet and kind
2025-10-08
Agradezco su cordialidad y atenci
2025-10-08
Thank you for the welcome note!
2025-10-07
Thanks to Igor on reception who greeted us like old friends and has an exceptional level of hospitality service . 5 stars and thank you ;)
2025-10-07
Igor checked us in and he was fantastic. Professional, welcoming and a great ambassador for your brand.
2025-10-07
You have a fantastic staff of smiling, neat, professional and helpful individuals. Well done!!
2025-10-07
Grazie per avermi fatto sentire molto bene.
2025-10-06
The bar was great and really enjoyed happy hour, after a busy day. Nice to end my day there before bed.
2025-10-06
Il personale è molto gentile
2025-10-06
agradezco la amabilidad del personal que nos pusieron en una habitacion con vistas excelentes
2025-10-06
First time visiting and it was amazing!! Thank you!!
2025-10-06
Thanks. Overall, we liked it.
2025-10-06
Thank you for everything. Blessings to you all!❤️
2025-10-06
Lovely room. Delicious breakfast.
2025-10-06
Quiero dar las gracias la recepcionista que nos atendió, y la equipo de limpieza por su magnífico trabajo.
2025-10-05
Thanks to everyone from the front desk to the dinning room, a wonderful stay.
2025-10-05
everybody was good. Sofia was exelent !
2025-10-05
Everything was amazing. Thank you for making our honeymoon so enjoyable!
2025-10-05
We received a upgrade which was unexpected -- lovely room with view, nice happy hour, and delicious breakfast, both quality and quantity!
2025-10-05
Everyone was ever helpful either with reservations, greetings or general inquiries.
2025-10-04
Good
2025-10-04
The front desk staff, breakfast manager, and bar tenders were wonderful - truly professional, friendly and accomodating. Congratulations for a business that is well-run
2025-10-04
Excelente todo el servicio y la atención del personal del hotel.
2025-10-04
The best hotel near train station. TQVM
2025-10-03
Merci pour votre accueil!
2025-10-02
complimenti per l'affabilità del personale in particoilare Angelica e Zac
2025-10-01
Maurizio per la disponibilità e professionalita’e Goli
2025-10-01
Keep up the good 👍 job
2025-10-01
All of the staff were polite and helpful .
2025-10-01
Thanks for your hospitality.
2025-10-01
Nice hotel - great breakfast choices.
2025-09-30
elisa was great, balcony, mirror, lamp was too big for the table blocked half the tv
2025-09-30
The best
2025-09-30
Thank you so much for an incredible stay.Staff we very professional and eager to help with whatever you needed
2025-09-30
Thank you for our recent stay at your hotel
2025-09-29
Mon mari et moi-même avons apprécié votre établissement pour l'organisation qui était parfaite. Le personnel est agréable et professionnel et son excellente localisation par rapport au centre ville.
2025-09-29
Un servicio excelente desde recepccion hasta las personas de cafeteria , amables y mostrando una sonrisa cada momento, estando pendientes de lo que nos podia ayudar. Servico de habitaciones igual de amables Para nuestra familia un 10 en calidad humana que en ocasiones cuesta encontrar
2025-09-29
Me gustaría hacer especial mención de Angelica, camarera que nos atendió en el desayuno. Su amabilidad, profesionalidad y cercanía marcan la diferencia.
2025-09-29
Muy buena atención de todo el personal
2025-09-29
Thanks so much to the breakfast staff who kept a well stocked buffet.
2025-09-28
Wir waren als Ehepaar für 5 Nächte /6Tage dort. Besonderer Dank an die Rezeption und an das Personal im Frühstücksraum Herrn Zack, Fr. Yasaman und Fr. Angelika sowie Herrn Arvin. Sehr hilfsbereite und kompetent Rezeption. Frühstück war sehr gut, mit kalten und warmen Gerichten, frische Croissants und sonstigen Kuchen. Wir haben den Aufenthalt sehr genossen. Das Hotel liegt sehr zentral, gegenüber von Hauptbahnhof . Alle Sehenswürdigkeiten sind innerhalb von 10-20 min zu Fuß erreichbar. Von dort nach Pisa mit dem Zug nur knappe 1 Stunde( ca. 10€) und Flughafen 20 min( nur 1,70€/ Person) erreichbar. Wir würden das Hotel gerne weiter empfehlen. Es war alles super. Vielen lieben Dank.
2025-09-28
Wir waren als Ehepaar für fünf Tage in diesem Hotel. Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind innerhalb von 10-20 Minuten zu Fuß erreichbar. Ein besonderer Dank an das Personal im Frühstücksraum Herrn Zack, Frau Angelika und Frau Yassman. Sie waren sehr nett und hilfsbereit, auch beim anderen Fragen bezüglich Sehenswürdigkeiten etc. Waren sie hilfsbereit,. Es wurden uns immer frische Cafés, Cappuccinos und sonstiges zum Tisch gebracht,. Das Frühstück war wunderbar und lecker, sehr umfangreich( gekochtes Ei, Rührei, Wurst, Bacon, verschiedene Käsesorten, frische Obst und Gemüse, verschiedene Kuchensorten und vieles mehr . Das Hotel ist sehr sauber. Die Damen und Herren an der Rezeption waren jederzeit hilfsbereit und sehr freundlich. Wir haben unseren Aufenthalt dort sehr genossen. Wir empfehlen dieses Hotel auf jeden Fall weiter.
2025-09-28
Staff are wonderful for accommodating our group of 30.
2025-09-28
Excellent service!!
2025-09-26
Giulia & Gioviani were both excellent. Went out of their way in a very busy time to help.
2025-09-26
Thanks for a generally pleasen stay.
2025-09-26
it was our second stay at the hotel. staff was super helpful and friendly as always. special thanks to Danai and Ilenia for providing us with everything, including booking our trips around Tuscany
2025-09-26
Vielen Dank für den wunderbaren Aufenthalt!
2025-09-25
Thank you fir gave us spacious room.
2025-09-25
Staff super gentile e disponibile
2025-09-25
We couldn’t check in as we arrived early buy when we came back around 3pm, it still took a while before we could enter the room. The shift of the staff who handled us earlier ended (when I asked about our room at about 3pm, she said there was change of staff) and there might not have been a proper turnover to the incoming staff because I had to ask against 3:30 if we could enter our room already. We had to wait for almost an hour before our room became ready. I loved the idea though of a welcome drink.
2025-09-24
Thank you for the arrangement of transport from the hotel to Pisa Airport.
2025-09-23
Thankyou to the front staff that checked us in. She was extremely helpful. You are lucky to have her.
2025-09-23
Tuvimos un problema con un peluche de una niña que se olvido en la habitación , y apareció en el medio de la ropa de la cama que iba para la lavandería, super amables, profesionalidad, muchísimas gracias
2025-09-23
Thank you for the upgrade on our room!
2025-09-23
The ladies on the breakfast buffet where very attentive and nice.
2025-09-22
The reception who greeted us on arrival and the lovely waitress at breakfast made this rating much higher than it would otherwise have been, they were brilliant and I hope how wonderful and welcoming they are is recognised.
2025-09-22
You're hotel delivered my expectations
2025-09-21
Everything worked exactly how a hotel should.
2025-09-20
Muchas gracias!!!
2025-09-20
Staff are friendly
2025-09-18
Great
2025-09-18
Excellent service
2025-09-18
thank you for the staff
2025-09-18
Ottima la posizione
2025-09-17
Thanks a lot for your kindness and for services at the top level!
2025-09-17
Excellent service
2025-09-17
Very nice and helpfull Staff at the reception.
2025-09-16
Votre personnel est au top
2025-09-16
Obrigada por tudo
2025-09-16
Thank you for our nice sta
2025-09-15
Breakfast staff are delightful. Sweet bar is great.
2025-09-15
Great staff and exquisite hospitality. In the breakfast room, they remember you after your first breakfast!
2025-09-15
Staff alla sala colazione
2025-09-15
Just that everything was good
2025-09-15
grazie! il nostro soggiorno è stato molto confortevole
2025-09-15
Thank you for a lovely stay at your hotel!
2025-09-14
Thank you for your kindness and warm treatment.
2025-09-14
thank you for all kind hospitality
2025-09-14
Front desk staff are excellent!
2025-09-14
A wonderful stay! All the staff we met were friendly and professional and very welcoming! Thank you for a hospital welcome!
2025-09-13
NA
2025-09-12
The man who welcomed us in the breakfast room was very attentive and kind. Igor was also very helpful with check-in.
2025-09-12
We have stayed in another NH hotel before and this one was also amazing.
2025-09-12
Sehr freundlich und feiner Aufenthalt
2025-09-12
Room very clean and comfortable. Your staff very helpful and polite
2025-09-12
The services we received were excellent, thanks to all those individuals who made our stay feel welcomed. Our only uncomfort was the small room where could barely walk around the bed.
2025-09-10
Thank you for an excellent stay
2025-09-10
Excellent and friendly service rendered by all staff. Thanks again
2025-09-10
Gracias por la atención tan amena. Sami de recepción excelente y muy predispuesto, Tomás y Angelica del desayuno excelentes muy cordiales, siempre con una sonrisa y dispuestos a ayudar Excelente personal me hicieron sentir como en mi Casa gracias
2025-09-10
Thank you for the lovely service, especially Emilia. She was nice and helpful.
2025-09-09
Vorrei sottolineare la cortesia e la simpatia al desk. In particolare di una ragazza con capelli lunghi raccolti a coda di cavallo. Non so il nome. Davvero brava.
2025-09-09
We were a group of 12 and we were pleased without stay. The staff went above and beyond.
2025-09-09
The location is very good. Overall stay was comfortable.
2025-09-08
Been a couple of times to Florence but not likely to come back again as I have seen what I wanted. Location is good for catching trains.
2025-09-08
The whole staff was professional and always welcoming.
2025-09-06
The Hotel is very good but the surrounding area is very crowded even it is difficult to walk
2025-09-06
L’accueil est efficace et aimable.Des attentions sympathiques au petit déjeuner.Happy hour pratique et bar agréable.
2025-09-05
Grazie per la disponibilità.
2025-09-05
We are happy that we stayed in your hotel. The staff were cheerful and professional. The location near the train station was perfect as we planed on taking a day excursion to Rome.
2025-09-05
One of the most comfortable hotels I stayed in during my 3 week vacation in numerous cities of Italy. <3 Thank you!
2025-09-05
Très bon accueil, personnel très attentif aux demandes.
2025-09-04
We. Sure enjoyed our 2 day stay in your hotel. Staff were very professional and helpful. Our room were extremely clean. I can’t think of any negative thing to report. Grazie, Russell Houser
2025-09-02
location and hospitality was great. I definitely have a plan to visit again. Thanks overall.
2025-09-02
Amazing hospitality
2025-09-02
I am most grateful for your kindness and courtesy. The hotel foyer is very welcoming, and the staff are very kind. The rooms are very clean, and the hallways are extremely clean too. The hotel has a nice smell, and it makes it feel homely It is a very quiet hotel . I love it. despite being in the city centre it is a haven of peace. we'll done and keep up the good work.
2025-09-02
Reception staffs are acceptional, friendly and helpful, Breakfast is outstanding .
2025-09-01
Ottima struttura personale cordiale . Ottima posizione della struttura, stanza perfetta
2025-09-01
A very comfortable stay, staff mist helpfully. Hotel extremely clean
2025-09-01
Staff was tentative and courteous.
2025-09-01
Great stay bed comfy and people friendly
2025-09-01
Félicitations pour votre organisation millimétrée
2025-08-31
Grazie per la cortesia
2025-08-31
thankyu
2025-08-31
They are very helpful
2025-08-30
Ringrazio Giulia alla reception per la cortesia,gentilezza e professionalità.
2025-08-30
Thank you so much for this amazing trip !
2025-08-30
Igor gave us a warm welcome.
2025-08-30
Very aerviceminded reception
2025-08-29
Everything was great. We just didn’t like the location because there were too many people when you walked out the front door
2025-08-29
Overall the stay was pleasant Thank You
2025-08-29
Tout était exceptionnel, nous nous sommes sentis pris en charge, le personnel était particulièrement attentif, les chambres très bien nettoyées. Le mot d'arrivée qui m'attendait dans la chambre et le cadeau de départ étaient une marque de d'attention dont je me souviendrai très longtemps. Merci infiniment, nous reviendrons dans votre hôtel
2025-08-29
Merci à Giovanni et Igor pour leur accueil et conseils sur la visite de la ville
2025-08-28
Staff were all lovely and the room was very clean.
2025-08-28
Thanks for the excellent service Very noisy from outside especially in the morning,from machinery at the station
2025-08-28
Everything was great. We appreciated a lot the greeting card and the present at the end, and the overall service. Congratulations!
2025-08-28
Nos cambiaron a una habitación superior, por lo que entendí. Eso se agradece mucho.
2025-08-27
Thanks for everything!
2025-08-27
So gentle & kind
2025-08-27
The people in the reception were great, really nice and easy going, that’s a plus that we appreciatte
2025-08-27
Lovely room, great staff!
2025-08-27
Thank you for the great service
2025-08-27
Le cadeau de bienvenue était une délicate attention ainsi que le surclassement de la chambre.
2025-08-27
Благодаря за прекрасното обслежване!
2025-08-27
All staff great except for first guy
2025-08-26
Beautiful hotel and the staff were very helpful and friendly!
2025-08-26
Amazing!
2025-08-26
super staff!!!
2025-08-26
Thank you to Marcel and Igor for their professionalism.
2025-08-26
Excellent
2025-08-25
Gerne wieder
2025-08-25
We enjoyed our stay very much. Location was excellent. Staff were very efficient. Would definitely stay here again. Highly recommend.
2025-08-25
Todo muy excelente!!
2025-08-25
Great hostess staff at breakfast. Made sure we were well taken care of.
2025-08-24
Agradecimiento especial a Lorenzo y al servicio de Tomás en el desayuno
2025-08-24
Thank you for a great stay it way outdid our expectations for the money we paid
2025-08-24
Bravo et merci à l’ensemble du personnel de l’établissement, particulièrement à Angelica qui lors des petits-déjeuners a toujours été très attentionnée et accueillante.
2025-08-24
Agradecida con la atención del personal tanto de recepción como el buffet como el personal de limpieza. He estado muy a gusto estos días y me ha hecho mucha ilusión los detalles que han tenido. Sin duda volvería a hospedarme . Gracias
2025-08-23
Quiero dar las gracias al personal de recepción, por la ayuda prestada durante el check-in, especialmente a Gabriel y del personal del desayuno a Oshimi ( no estoy seguro de si está bien escrito) por su atención y sonrisa por las mañanas.
2025-08-23
thank you
2025-08-23
Agradecemos la posibilidad que nos dió el hotel para dejar las maletas previamente al check-in. Tuvimos un problema de atasco en la ducha que solucionaron rápidamente. Repetiríamos sin duda por precio, personal del servicio y ubicación del hotel.
2025-08-22
Great service all round
2025-08-22
Todo perfecto
2025-08-22
Muchas felicidades al personal, han sido muy atentos
2025-08-21
Very nice!
2025-08-21
Sehr freundliches Personal im ganzen Hotel
2025-08-21
Great breakfast selection and overall customer service
2025-08-21
Foral altamente profissionais.
2025-08-20
Everything perfect. Well done.
2025-08-20
Thank you for the hospitality. We had a good time staying in your hotel.
2025-08-20
Gracias por hacernos la estancia, como en casa.
2025-08-19
Thank you for making our stay in Florence so memorable
2025-08-19
Merci pour tout
2025-08-19
Sehr freundliches Personal am Empfang! Aber auch sonst überall sehr gutes Personal.
2025-08-19
Mauriz 10
2025-08-19
Excelente custo benefício, limoeza e localização
2025-08-18
remerciements et félicitations
2025-08-18
A todo el personal. Gracias
2025-08-18
Igor was so lovely to deal with, thank you for the small touches left in our room. We appreciate it all.
2025-08-18
Dank je wel voor de uitstekende service
2025-08-17
Thank you so much for making our stay a great experience
2025-08-17
Would like to thank management for the friendly service and the willingness to assist and also the thoughtful little gift that added that special touch.
2025-08-16
Un GRAND MERCI à tout le personnel sans exception.Grace à vous ,on a passé un excellent séjour à Florence .vous avez étés très professionnels, serviables et gentils. Je remercie plus particulièrement Mr Maurizio ,qui nous a surclassé et accompagné jusqu'à la chambre Et le Mr à l' entrée du restaurant du petit déjeuner (iranien de nationalité je pense) qui ,chaque matin nous a accueilli avec un grand sourire .sans oublier la très belle OSHINI qui était très attentionnée et vérifie à chaque fois si on avait besoin de quelque chose , malgré que tout était disponible ,vu la qualité et la variété du petit déjeuner.franchement BRAVO.Merci pour la boisson de bienvenue,merci pour la carte avec le gentil message et merci pour le Regalo 😄: spaghetti avec le nom de l hôtel.Je recommande votre hôtel sans hésiter.Grazie mille.
2025-08-16
remerciments pour tous le personnels.un grand merci pour le personnels de chambres
2025-08-16
comfortable stay
2025-08-16
Queremos agradecer durante nuestra estancia en su hotel, la magnífica atención de las recepcionistas. Cualquier cosa que hemos necesitado saber , han sabido asistirnos muy afablemente. Y en general , muy contentos con el trato recibido y los servicios disponibles del hotel.
2025-08-15
We have a wonderful stay, thank you
2025-08-15
The staff were very friendly and treated me very well! My first time in Florence…. Whenever I come back, I will be sure to stay here. The value and location is a plus!!!
2025-08-15
Muchas gracias por la atención, amabilidad y buen trato, muy satisfechas.
2025-08-15
Merci au personnel de chambre, petit-déjeuner et réception pour leur professionnalisme. 😊
2025-08-14
Thanks for everyone, you are so helpful
2025-08-14
部屋を隣同士にしてくれて、ありがとうございました。家族旅行だったのでとても助かりました。
2025-08-13
Everybody was very nice. Thank you for the nice stay.
2025-08-12
It was really nice to stay in your hotel. All of the staff was very helpful. It is really thoughtful of you to leave little gifts to our room as well.
2025-08-12
Le barman est vraiment super
2025-08-12
Highly appreciating your support and follow up The staff are super super friendly, smiling, and supportive Wishing you all the best Again, thank you
2025-08-13
Grazie per la cortesia l ospitalitá e la professionalitá
2025-08-12
Thank you for your care during our stay, we felt very welcome.
2025-08-11
Gràcies per la magnífica vista del Duomo des de la nostra habitacio. Sou molt atents i generosos. Moltes gràcies per la vostra hospitalitat.
2025-08-11
Thanks for the great service and the high quality of the hotel
2025-08-11
Thank you for the room upgrade as a compliment for our 20 years anniversary,the welcome drinks, and all the support and smiles from all the staff
2025-08-11
On a passé un excellent séjour dans l'hôtel. Grâce à Angelica on a eu chaque jour un cappuccino frais joliment décoré, Victoria nous a fourni plein de renseignements utiles. La literie (matelas) sont excellents, la chambre était toujours bien rangé et chaque jour on a eu une bouteille d'eau. Un plus le centre historique est à deux pas, facilement accessible à pied, la gare est en face de l'hôtel. Que souhaiter de plus ? Je ne peux que recommander. Un grand merci à personnel de l'établissement pour notre séjour confortable à Florence !
2025-08-10
Grazie mille per la disponibilità e cortesia.,il Nostro Hotel a Firenze
2025-08-10
All the staff were incredibly attentive and made us feel welcome and well looked after.
2025-08-10
Thank you . Nice stay .
2025-08-10
I would like to thank Lorenzo on reception for his helpfulness and professionalism
2025-08-10
👍
2025-08-10
Thankyou - we enjoyed our stay with you. Breakfast great, staff very helpful.
2025-08-10
Great 👍 service
2025-08-10
The Team are great. Thank you!
2025-08-10
thank for your services
2025-08-10
Gracias por las atenciones recibidas y por el souvenir
2025-08-10
Thank you for always greeting us with a vibrant smile whenever we swing by the lobby :)
2025-08-10
Well done. Lovely stay. All staff great. Lorenzo checked us in ..... a superstar
2025-08-09
Thank you
2025-08-09
Well done , excellent staff
2025-08-09
Thank you
2025-08-09
El encargado de los desayunos fue una persona muy educada y atenta en todo momento.
2025-08-09
BIG thanks to Giovanni, who vent that extra mile, to go from super to excellent stay
2025-08-09
Thanks! We’ll be back
2025-08-09
Everything was perfect ! 10 + with congratulation. Thanks!
2025-08-08
Siete molto accoglienti
2025-08-08
The management was professional and respectful. Made the stay memorable.
2025-08-08
Thank you to Eva at the reception who warmed my heart the moment l walked in to the lobby to check in. Her thoughtfulness and kindness was well received. And a big thanks to the beautiful Angelica at the buffet restaurant. Always willing to help with a smile. She just made it worthwhile every morning.
2025-08-08
Jazakallah khairul for your services. A big thank you to the bubble lady who made fresh latte for us during breakfast. To Zack , thanks for welcoming us with a smile every morning/breakfast.
2025-08-08
Great hotel and staff! This should be a 5 star hotel!!⭐️⭐️⭐️⭐️⭐️
2025-08-08
Thanks everyone from the reception team till breakfast team. All have been welcoming.
2025-08-08
Me sentí muy cómoda mucgasxgracias
2025-08-07
Great
2025-08-07
I would like to thank the staff at reception for giving us a warm welcome and all the information to enable us to enjoy our stay. The rooms were very clean & comfortable. We had an enjoyable visit in your hotel.
2025-08-07
Our stay was enjoyable, the staff, room, location and facilities were all satisfying.
2025-08-06
tutto ok
2025-08-06
Every thing amazing!
2025-08-06
Ringrazio la struttura per l’upgrade della stanza e per il welcome drink!
2025-08-05
Enjoyed the stay
2025-08-05
Compliments to all at reception for patience and help. Special mention to the lady who upgraded our room complimentary. Last time i Stayed in room 342 and this time in 346. Both were good rooms but for next trip (hopefully soon) will ask reservation team to book 342 room number.
2025-08-05
Old style hotel with the best service of Italy
2025-08-05
Compliments to all the breakfast / catering staff and to those on reception.
2025-08-05
VERY COURTEOUS
2025-08-05
Perfect
2025-08-05
Thanks to all at reception as they helped us a lot
2025-08-04
Molto cordiali e accoglienti
2025-08-04
From our arrival to departure we were looked after exceptionally well. Guilia at the check in desk was incredibly friendly, warm and welcoming. Nothing was a problem - we already felt like we were at home, especially when she informed us of our upgraded room! We couldn’t believe it! The room was extremely comfortable, the linen on the beds was amazing - clean, crisp and classy. From the daily fresh linen to the very thoughtful welcome note and leaving gift of a bag of pasta along with a hand written note, we were already blown away. The Welcome drink was also a fabulous touch and we really enjoyed using it on our last night during happy hour. The Bar and lounge area had a fantastic vibe and the cushions were Devine. We loved the ornate couch next to the grand piano and spent quite some time marvelling its beauty. We especially appreciated having access to our balcony and although it was a little noisey whilst outside due to the train station activity, the double glazed windows provided almost 100% sound proofing. There was plenty of space to store our belongs and was wonderful having the use of two bag stands. I would also like to mention the wonderful service provided by Igor (at the check out desk) who helped us stow our bags for a little while before we departed Florence. Please pass on this thanks to all of your wonderful staff but in particular to Guilia and Igor.
2025-08-03
Thank youu
2025-08-03
I absolutely loved my stay at this hotel! It was by far the best one I experienced during my trip to Italy. The staff was incredibly warm and attentive, always ready to help. The room was spotless, beautifully decorated, and very comfortable. Breakfast was delicious. The location was perfect, whether for exploring the city or simply relaxing. An unforgettable experience. I highly recommend this place and would gladly come back!
2025-08-03
A great experience. Excellent value for the money. Very friendly staff. Lots of nice little touches like the upgraded room, welcome cocktail, excellent buffet.
2025-08-03
Thank you very much for wonderfull time in Firenze.
2025-08-03
Thanks
2025-08-02
hotel has a very good place all attractions is near very good personal in hotel
2025-08-02
I am happy to be at your hotel
2025-08-02
Please send my greetings to Gabrielle, the girl from the bar! She is an amazing person ❤️!
2025-08-02
Thank you so much for our wonderful stay
2025-08-02
Ein wunderschönes Hotel mit viel Liebe zum Detail! Alles war sauber, gemütlich und geschmackvoll eingerichtet. Das Personal war freundlich und hilfsbereit. Wir haben uns rundum wohlgefühlt – absolut empfehlenswert!
2025-08-01
Grazie per l'accoglienza
2025-08-01
Merci de nous avoir proposé de changer de chambre quand nous vous avons indiqué que notre chambre avec vue sur la gare était trop bruyante
2025-08-01
Merci beaucoup pour toute l équipe
2025-08-01
Excellent hôtel. Très bon moment passé en son sein.
2025-08-01
Remerciements pour le professionnalisme du personnel
2025-08-01
Complimenti allo staff
2025-08-01
El trato de todo el personal del hotel fue muy bueno.
2025-07-31
Desidero esprimere i miei più sinceri complimenti per il meraviglioso soggiorno che ho trascorso presso la vostra struttura. Ho apprezzato moltissimo ogni dettaglio: dalla qualità eccellente della colazione, ricca e curata, all’accoglienza professionale di tutto lo staff. La camera era confortevole, un vero piacere dormirci. L’atmosfera generale dell’hotel è stata rilassante e piacevole, facendomi sentire davvero a mio agio fin dal primo momento. Grazie per l’impegno che mettete nel vostro lavoro: si percepisce in ogni aspetto dell’esperienza che offrite. Tornerò volentieri e consiglierò il vostro hotel con entusiasmo.
2025-07-31
Grazie per la disponibilità e gentilezza.
2025-07-31
Tienen un personal de 10, siempre dispuesto a hacer la estancia como si estuviéramos en casa.
2025-07-31
Very nice & helpful staff
2025-07-31
Staff (for example, front of house Daniele, breakfast Victoryia, Yasmann, the supervisor, staff serving during happy hour) were exceptional. I have stayed in a diverse range of hotels and staff at your hotel were the best that I have ever experienced. All were extremely pleasant, professional, competent, efficient and willing to do that 'extra little bit' to ensure that our stay was enjoyable. I would like to commend them all.
2025-07-30
Thanks for everything. It's amazing.
2025-07-29
Ευχαριστώ θερμά !
2025-07-29
Great service
2025-07-29
The lady at the bar with the welcome drink was very kind and pleasant. Also the room cleaning was excellent.
2025-07-29
The service was optimal. Very accommodating and helpful with setting up an early morning taxi to the airport for us.
2025-07-29
El mejor hotel en el que he estado. Muchas gracias
2025-07-29
Sie haben tolle und freundliche Mitarbeiter. Wir wurden herzlich empfangen und auch die Damen im Frühstücksservice waren sehr nett. Vielen Dank für den tollen Aufenthalt bei Ihnen
2025-07-28
Thanks
2025-07-28
We got upgraded on our trip to florence and it was the most beautiful room with a big balcony overlooking part of the city. Thank you so much for your kindness and hospitality, we will recommend this hotel to everyone we know and we will most definetaly visit again. Big big love!
2025-07-28
I appreciated the attention, care and kindness of Giulia from the reception. She was very attentive and professional. I also appreciated the call she made to me after the checkout to know how everything went with my staying.
2025-07-28
Thank you was a lovely stay x
2025-07-27
We had an amazing experience in this hotel. Front desk staff were all very friendly and professional. Breakfast quality were exceptional. I strongly recommend this hotel to everyone.
2025-07-26
Sehr nette Angestellte. Im Frühstücksraum arbeitete auch ein Mann mit einer Beeinträchtigung, der sehe freundlich und aufmerksam war. Schön, dass auch er arbeiten darf.
2025-07-26
Ha sido una estadía maravillosa. Agradecimientos especiales a Maurizio y a las demás chicas del equipo de recepción, todos son sumamente amables.
2025-07-26
Very pleasant and courteous staff..Gentleman in charge of restaurant very efficient.Breakfast choice and presentation exceptional
2025-07-26
Thanks for a lovely stay
2025-07-25
Gerne wieder
2025-07-25
Excellent and professional
2025-07-25
Checkin desk staffs are kind and make me smile!!
2025-07-24
Grazie alla signora Ilenia che è stata gentilissima nel venirmi incontro alle richieste. Chiederò sempre di lei
2025-07-24
El personal del hotel fantástico. Desde el equipo de limpieza hasta las recepcionistas y el personal del desayuno.
2025-07-23
Other than what I mentioned , the staff were very nice and helpful, the room was clean and having a coffee in the room was a nice touch, and we’re happy that the hotel tried their best to make our stay enjoyable!
2025-07-23
Siamo stati molto bene, struttura pulita, accoglienza squisita
2025-07-23
We had a great stay. Breakfast was wonderful. Thanks
2025-07-23
Everyone was amazing and very helpful. We loved our stay in Florence and your hotel was a key part of it. Thank you!
2025-07-23
The whole team in general. I will be back to you guys because you did an amazing job. Thanks
2025-07-22
Muchas gracias por su hospitalidad y amabilidad, nos sentimos muy cómodos y a gusto en el hotel. Sin duda volveremos Saludos cordiales Florencia.
2025-07-22
Thank you só much.
2025-07-22
Perfect. We are satisfied. Keep going
2025-07-22
Lovey and friendly staff.
2025-07-21
Many thanks for such a welcoming experience😊
2025-07-21
Juliano at the front desk was very helpful and friendly!
2025-07-20
Grazie infinite per l'ottima accoglienza, professionalità e servizio. A presto! Cordialmente Raffaella Paparella
2025-07-20
The breakfast team was really awesome !
2025-07-20
Es el Segundo año que voy consecutivo y no cambiaría de Hotel en Firenze , volveré el año próximo nuevamente gracias x todo
2025-07-20
Thanks for the warm welcome on our arrival and for accelerating our checkin. Special mention for the reactivity of the server named Oshini, at the breakfast room.
2025-07-19
very professional
2025-07-19
Your staff member Zack took great care of us at the hotel. We’d like to sincerely thank him here. We were very satisfied with everything. Every day, they asked if we needed anything. If we come to Florence again, we would definitely stay here once more.
2025-07-19
The staff is very friendly. Especialy Igor at the reception desk was very attentive. The vakue for money was outstanding.
2025-07-18
Excelente hotel e colaboradores.
2025-07-18
Remerciements à Igor
2025-07-16
Agradeço ao atendimento, todos muito prestativos, em especial Loianne e mais uma atendente que fez as reservas para Montalcino e Cinque Terre, que infelizmente esqueci o nome
2025-07-16
Special thanks to Igor, Marcel, Evelina at reception for all the help and taking care of us; the lady at breakfast for her kindness and serving us with a smile, and the Reception Manager for the room upgrade. Also the room cleaners for their very good work.
2025-07-16
Thanks for everything
2025-07-16
Staff in the hotel where helpful and friendly at all times.
2025-07-15
Keep up the good work, thank you.
2025-07-15
I´d like to recognize the kindness of the receptionists. Unfortunately I don't remember the names of the two kind ladies that we interacted with.
2025-07-15
Everything was perfect. Staff room breakfast
2025-07-15
Très bel accueil, très chaleureux Merciiiiiiiiiii
2025-07-15
Very helpful in providing directions and restaurant recommendations.
2025-07-15
Ringrazio il personale dell'hotel per la gentilezza e la disponibilità dimostrate durante il nostro soggiorno, grazie di cuore.
2025-07-15
the staff especially in the breakfast room is very helpful and kind
2025-07-15
Siamo state benissimo!
2025-07-14
Everything was perfect! We will meet again!
2025-07-12
Grazie mille
2025-07-12
Amazing hospitality by the entire staff. The check in and late check out was handled very smoothly. Also, the breakfast menu was very nice.
2025-07-12
Tutto veramente ottimo
2025-07-12
Great front desk young lady, don't know her name. But she was amazing
2025-07-12
Stefanie was great and very accommodating. Upon check out (I forgot the name) I asked her for a taxi and taxi arrives within a few minutes. My stay was very short but I am very satisfied!! Thank yoi
2025-07-11
I want to thank the staff at the reception for helping and being supportive with my request. My luggage has been delayed and the staff acted and helped very professionally. I feel that they went an extra step and that is really appreciative. Thank you!!!
2025-07-11
Excelente servicio en la recepción y el desayuno
2025-07-11
Very good location
2025-07-11
Everything else about the hotel was fantastic. Excellent staff. Excellent room. We otherwise thoroughly enjoyed our stay.
2025-07-10
buona la varietà e la accoglienza alla colazione
2025-07-11
Friendly staff
2025-07-10
Leonardo was fantastic! I wanted milk for my cafe and he gave me some. When we checked in a second time, he gave us a room overlooking Florence. He was super nice.
2025-07-09
Agradecer al Personal especialmente a Igor
2025-07-09
je suis agent de voyage en France , aussi j ai un regard critique mais objectif. j étais dans la chambre 341 : problème de moisissure sur le carrelage de la baignoire, pas de table de chevet dans la chambre ( alors que la 342 à coté en avait 1 de chaque coté) personnel de chambre : adorable, poli et serviable, respectueux et efficace réception : personnel souriant et au petit soin, patient et efficace bar: personnel agréable et souriant petit déjeuner : personnel agréable et souriant MAIS avec un séjour de 7 nuits donc 7 p.déjeuners nous avons eu la même chose pendant 7 jours; il faudrait donc varié un peu sur les fruits les fromages, le chaud, le froid...c'est mon seul regret. donc globalement super séjour!!
2025-07-09
Thanks to Igor for his services and support
2025-07-08
In particular, Lorenzo at the reception was exceptionally welcoming and helpful.
2025-07-08
The ladies at the reception were super friendly and very competent! Great staff! They were also so lovely to our dog, we really appreciated that.
2025-07-08
The staff were very welcoming and friendly, and there were nice touches in the room with a welcome note, chocolates, bottle of water - and a goodbye gift of Italian Pasta. These are excellent touches and were appreciated.
2025-07-07
We thank the management for a very pleasant stay, aside from the shower issue.
2025-07-07
thank you for all help and kindness
2025-07-07
I would like to say thank very much for the gifts (chocolate, pasta) left in my room.
2025-07-07
Mi sono trovata molto bene, anche il servizio di mantenimento dei bagagli dopo in check out è stata molto utile
2025-07-07
I would like to extend my sincere thanks to your gracious hotel for the warm welcome and hospitality. The stay was comfortable and the service was excellent. I greatly appreciate your attention and professionalism. Many thanks and appreciation.
2025-07-07
Thanks for all the staff kindness!!
2025-07-06
Excelencia en El servicio, nos fuimos encantados, por todos por los detalles y la atención personalizada Muchas gracias por todo!!
2025-07-06
Thanks for the amazing service.
2025-07-06
Gracias por hacer de una estadía especial, en su hotel
2025-07-06
Yes, again very helpful with any requests we had - big thanks to your checking in/out staff. And a special thanks for the complimentary waters - especially in this heat, drinks and snacks in the fridge - that doesn't happen often at all - was so greatly appreciated. Our room was always very well cleaned - so also a big thank you to your room staff.
2025-07-05
Grazie
2025-07-05
Staff very helpful
2025-07-05
Thanks for all the staff
2025-07-05
Excellent experience this was 2nd time I stayed here have been to Florence more than 30 times for Pitti filati but this hotel experience was the best in future always will book your hotel
2025-07-04
Ottimo hotel
2025-07-03
Ho lamentato il malfunzionamento dell'aria condizionata, ma hanno controllato e mi hanno cambiato camera, così ho avuto un soggiorno confortevole. Grazie per la vostra risposta proattiva.
2025-07-03
Tutto perfetto!
2025-07-03
thank you for helping us out
2025-07-02
Thank you to Igor who was very kind and accommodating! He made our stay awesome!
2025-07-01
Great location, reasonably priced, wonderful services and nice room and lobby. Highly recommend it!
2025-06-30
Nous avons vu deux charmantes dames qui travaillaient à la réception. Nous les remercions pour leur amabilité, sourires, professionnalisme, gentillesse. Merci beaucoup !!
2025-06-30
.
2025-06-30
Really helpful front desk staff on our welcome and checking out
2025-06-30
Everyone was lovely and courteous.
2025-06-30
muy lindos los detalles; carta, chocolate, pasta, trago de bienvenida.
2025-06-29
최고였습니다. 불친절하다는 리뷰가 많아서 걱정했으나 충분히 친절했고 편하게 머물렀습니다
2025-06-28
Staff are superb
2025-06-28
Please thank Igor for being so helpful.
2025-06-27
Quiero agradecerles a.todos, el.personal cordialmente, amenos, Profesionalismo, excelente.
2025-06-27
Thanks for the service!
2025-06-25
Thanks
2025-06-24
All the staff were very kind and friendly and I was happy to talk to them.
2025-06-24
Wonderful place and employees can't be helpful enough
2025-06-23
we didnt like our room- and they change it for us for better one- it was really nice of them -quick action
2025-06-23
Thank you very much for your wonderful hospitality. Most importantly Lorenzo at the front office made our stay extra special
2025-06-23
Il signore del check-in è stato di una gentilezza e professionalità incredibili.
2025-06-23
I had a great stay, thank you. The Brazilian lady at the front desk (I think is called Joleen) was super nice and helpful
2025-06-23
Very courteous and helpful front desk
2025-06-21
Grazie per aver ritrovato uno spazzolino elettrico dimenticato
2025-06-20
Everyone was very professional, efficient, friendly, and kind. Thank you.
2025-06-20
Giovanni is so nice and provide the excellent services. Thanks for your chocolates and pasta. The experience at your hotel is so fantastic！
2025-06-20
I enjoyed the stay. It is a little bit expencive during pitti
2025-06-19
personale solare e gentilissimo
2025-06-19
Very clean and quiet room.
2025-06-20
Thank you for a wonderful staff & service!
2025-06-19
al direttore e a tutto lo staff
2025-06-18
Thanks to the helpful and friendly staff at C Hotel Ambasciatori in Firenze. Special thanks to the lady staff at reception when we checked in. We faced some issues in our booking but she helped us throughout. The issue was not the hotel’s responsibility but she , knowing we didn’t speak Italian, even made local phone calls for us , interpreted for us …. We really appreciated her help. The breakfast at hotel was good, managers were welcoming . Food is widespread and good.
2025-06-18
Thanks
2025-06-18
Special thanks to the team.
2025-06-17
Ringrazio la signora bionda addetta alla sala colazioni
2025-06-17
Gracias por la amabilidad del personal, tanto en recepción como en el desayuno.
2025-06-17
Thanks
2025-06-16
Merci Sophie pour sa gentillesse ! Son français qui était très bon et son merveilleux sourire
2025-06-16
Thank you for your kind hospitality and outstanding breakfast. Congratulations on an outstanding service. Perfect location too.
2025-06-15
Thanks for the happy hour that we spent on your hotel
2025-06-14
Tutto ottimo
2025-06-14
Grazie
2025-06-14
Great bar staff/ happy hour buffet. Front desk very professional.
2025-06-14
Thank you for a wonderful stay. The room was big and clean.
2025-06-13
GRACIAS POR TODAS LAS ATENCIONES EN NUESTRA ESTANCIA
2025-06-12
Il Sig. Maurizio, rimane un operatore concreto, pragmatico ed allo stesso tempo molto disponibile con ottime doti relazioni, che in questo ns mondo sempre più distaccato e freddo ed anche un pò numerico, fa la differenza.
2025-06-11
Ihr Mitarbeiter Igor war extrem hilfsbereit,so ein Servicecwar besser als in einem 5 Sterne Hotel.
2025-06-10
Just perfect
2025-06-10
Nice place
2025-06-10
The bartender at the sweet bar was awesome.
2025-06-10
Thanks
2025-06-10
IGOR 고마웠어요
2025-06-09
Très bon accueil
2025-06-09
Thank you for making our stay so enjoyable and memorable.
2025-06-09
Excelente trabajo
2025-06-08
Gracias por el excelente servicio del establecimiento y la amable atención de Lorenzo en recepción
2025-06-08
Ideales Hotel mit besonderer Nähe zum Hauptbahnhof. Sehr ruhig.
2025-06-08
Breakfast was amazing.
2025-06-08
Fabulous location accommodation quiet and spacious
2025-06-07
Si abbiamo fatto una vacanza eccellente e arivare in vostro Hotel e riposare in camera pulita e in silenzio anche se era vicina alla Stazione !
2025-06-07
Great handling of our situation. Lovely staff in breakfast room.
2025-06-08
Staff gentilissimo e colazione ottima
2025-06-07
Nice and Friendly staff
2025-06-07
Guilea from front office was excellent. Lots of empathy and service orientation needed for hospitality industry. Many thanks to her.
2025-06-07
Il personale della colazione è davvero squisito
2025-06-06
Grazie mille!!!
2025-06-05
very good
2025-06-05
They are very friendly
2025-06-05
Grazie a tutto lo staff, in particolare a Maurizio alla reception e Daniela al bar
2025-06-05
Compotable
2025-06-05
Very clean thank you for that,and near to the train station and shopping center,restaurants.
2025-06-04
Sehr freundliches Personal und sehr sauberes Zimmer. Lieben Dank für einen schönen Aufenthalt.
2025-06-04
I love your hotel. Will come back and stay w u again
2025-06-03
Your service is great, I'm very happy with it and I hope you all get better and better!
2025-06-03
Thank you for accommodating our request
2025-06-03
It was a pleasant stay. In particular, the location was perfect. It was my first time to visit Firenze, and next time I will visit Forenze I look forward to using Ambasciatori hotel again. Thanks.
2025-06-03
We had a short but wonderful stay at your hotel. The staff were friendly, helpful and always smiling. Breakfast was superb, the hotel is directly opposite the railway station - a great plus for travellers. We would highly recommend.
2025-06-02
The entire staff from the moment we walked in was friendly, helpful, and engaging. We had a long travel day prior to our arrival, and they made a point to make us feel welcome and even gave our children special attention which made us all feel great.
2025-06-02
Very good place near train station. Will be back again.
2025-06-02
Thank you for keeping our luggage after check out!!
2025-06-02
You have an older gentleman by the name of Mauricio that was extremely pleasant to add to a great overall staff, Congratulations
2025-06-02
Personale di una cordialità degna di nota. Ci siamo sentiti veramente coccolati da tutte le piccole attenzioni e cortesie ricevute.
2025-06-02
Thanks to nice and friendly stuff. Special thanks to a member of staff who welcomed and checked room numbers at breakfast - very positive and friendly, so we had a good mood for the start of the day. And cleaning staff - room was cleaned perfectly
2025-06-02
Antonio is very nice man
2025-06-02
Dankeschön
2025-06-02
Thaks for your helpful and nice staff, we enjoyed our stay.
2025-06-02
I was pleased with the service and professionalism of Leone and Mauritzo. Job well done for those two. They truly deserve a commendation. Kudos
2025-06-02
Bar manager and servers were excellent
2025-06-01
Stephanie was awesome!
2025-06-01
Todo perfecto. Para repetir
2025-05-31
Breakfast was great!
2025-05-29
Complimenti per la cortesia e per la professionalità di tutto il personale
2025-05-29
Merci pour tout
2025-05-29
All staff were so very helpful and went out of their way to tend to all our needs
2025-05-28
Excellent Staff!
2025-05-28
O Igor στην ρεσεψιόν εξαιρετικός, φιλικότατος κ ευγενέστατος.
2025-05-28
Thanks for your thoughtfulness of providing water everyday and sweet gifts of pasta.
2025-05-28
Staff very helpful regarding storing luggage and more.
2025-05-28
Staff at the hotel were very helpful and kind. I like the location and the small size of the hotel.
2025-05-28
Thank you for the great service you provided
2025-05-27
Nous y étions très bien
2025-05-27
Un grazie a tutti
2025-05-26
Un soggiorno eccellente
2025-05-26
The staff was very helpful and very kind! My stay was amazing experience . Congratulations for your employees!!
2025-05-26
Todo genial
2025-05-25
Agradecimientos al personal de recepcion que han sido muy amables.
2025-05-25
Big thank you to Igor and friendly staff for making us feel welcome.
2025-05-24
Grazie per la cortesia e ospitalita'
2025-05-24
Al personal en genere
2025-05-24
For special upgrade and surprise - special thanks to Loainne who supported us in all matters
2025-05-24
X
2025-05-24
Good staff
2025-05-23
5 star in all ways
2025-05-23
Efficient, organised and polite
2025-05-22
Very helpful
2025-05-21
tutto lo staff è molto accogliente e gentile.
2025-05-21
Merci
2025-05-20
The staff was so kind and when we had breakfast each morning the staff went above and beyond to great care of us!
2025-05-19
Grato pela atenção da recepção.
2025-05-19
N
2025-05-19
the girl that checked us in was very friendly and helpful. really appreciated her!
2025-05-19
Excellent staff and breakfast
2025-05-19
Thank you! I found the front desk clerks to be very helpful and make me feel welcome.
2025-05-18
Marcel and everyone
2025-05-18
Thank you
2025-05-16
Thank you for a lovely stay
2025-05-16
Great service!
2025-05-16
Je vous félicite et je vous souhaite une bonne continuation
2025-05-15
Servicio excelente
2025-05-15
Grazie Mille. We enjoyed our stay immensely. We loved the floor A bar. All staff was exceptional. Our room was great.
2025-05-15
Everything was excellent. If I return to Italy, I WILL RETURN TO YOUR BEAUTIFUL HOTEL.
2025-05-15
Impecable todo. Nos sentimos como en casa, pero con un desayuno insuperable
2025-05-14
Thank you
2025-05-14
the reception are really friendly!
2025-05-14
Your staff was exceptional and perfect. Extremely clean and very beautiful. You help me to fall in love with your country and made our stay amazing!! We will definitely be back and will definitely be staying with you and your staff in your beautiful hotel. Your staff was truly perfecto. Gracias señorita, Italy stole my heart.
2025-05-15
Our stay and breakfast was fabulous.
2025-05-14
Apprezzo l'ospitalità del vostro hotel durante il mio soggiorno a Firenze. Grazie!
2025-05-15
Everyone was very nice and helpful.
2025-05-13
Congratulations for keeping a wonderful hotel. We love the location, it's so close to everything. Very clean room and hallways. Fresh smelling and comfortable bed and pillows. Breakfast is great as well.
2025-05-13
Thank you so much
2025-05-13
We had to move from one room to another and the hotel staff kindly moved our luggage for us. The breakfasts were always very good and had a wide selection of food.
2025-05-13
Your front desk staff was excellent, very helpful during our stay. Also, the breakfast servers and hosts were exceptional!! Daua (sp?) was top notch! Very pleasant and made sure I received my cappuccino every morning. Breakfast selection was very good, loved the pain Au chocolate!
2025-05-13
Special credit to the lady at the bar who made our welcome drink. She got a great smile and greeted us whenevery we bumped into her during our stay
2025-05-12
Thank you.
2025-05-12
Un ringraziamento particolare va a Lorenzo che ci ha accolto con gentilezza e professionalità. Grazie Raffaella Urbinati
2025-05-13
Well done
2025-05-12
Thank you to brkfst & dinner staff. Friendly & helpful. TV fixed promptly. Rooms lovely. Comfortable beds.
2025-05-11
Grande professionalità e cortesia
2025-05-11
The Staff on Duty on Sunday 11th May were Excellent. They were both very friendly, and welcoming and helpful. The delivered Outstanding Service.
2025-05-10
Front staff
2025-05-10
Classy hotel in the center of the city!
2025-05-10
Gracias por sus servicios
2025-05-10
Thank you, lovely stay
2025-05-09
Everything was great! Thank you!
2025-05-08
Guila on the front desk was very understanding after our original accommodation failed. We were stuck in a foreign country at 9pm with no where to stay. Guila went out of her way to make us feel relaxed and welcome.
2025-05-07
Thanks so much for your generous hospitality.
2025-05-06
All staff were extremely friendly & courteous
2025-05-06
accueil très bon , premier contact avec giulia qui a été extra , qui nous a expliqué sa ville et donne des points à voir . c’était appréciable d’autant que air france avait perdu ma valise , ce qui m’a beaucoup perturbé .
2025-05-05
Siamo stati accolti dalla signorina Danai che si è dimostrata, come anche gli altri receptionists, molto professionale, cortese e disponibile.
2025-05-05
WE LIKED EVERYTHING
2025-05-05
Nous remercions Sophie qui nous a très bien accueilli, souriante, compétente, elle a tout fait pour que notre séjour soit agréable et sans soucis. Nous remercions également Maurice, très gentil et arrangeant.
2025-05-04
thank you!
2025-05-04
Nous sommes très satisfait de notre séjour dans votre établissement.
2025-05-03
Thsnks
2025-05-03
Would like to thank Danai! She went over and beyond to make our stay comfortable, and promptly responded to our queries/complaints :)
2025-05-03
Merci pour l’accueil et la gentillesse des personnels.
2025-05-02
Lorenzo was fantastic!
2025-05-02
Thanks for kindness
2025-05-02
Gratzie, per un buon tiemo.
2025-05-02
Les agradecemos la atenciones que tuvieron con nosotras durante nuestra estadía, en general todo el equipo, desde la recepción, las personas en el bufet, hasta las personas de limpieza, fueron muy amables y siempre con disposición de ayudar y tratar de que nuestra estadía fuera la mejor. Sin duda es un lugar al que regresaríamos y lo vamos a recomendar con nuestros conocidos!
2025-05-01
Ringrazio Igor per l’accoglienza e la cura per il cliente
2025-04-30
Staff muy profesional y amable.
2025-04-30
The hotel was a good experience at check in and check out. The staff was friendly and accommodating, the room was nice and big, one of the room come with a nice balcony. I particularly enjoyed the convenient location near train station. It was a bit noisy but overall a good hotel.
2025-04-30
Gracias por hacer de nuestra estadía una experiencia inolvidable!.
2025-04-30
Great staff👍
2025-04-30
The bar staff in the evening were fantastic
2025-04-30
Bar staff in the evening
2025-04-30
Nous avons beaucoup apprécié LOIANNE (qui est à la réception). Très aimable cherchant toujours à trouver la meilleure solution. Efficace. Avec elle le client est considéré. Bravo.
2025-04-30
Complimenti per la professionalità e la gentilezza
2025-04-30
Thank You
2025-04-30
Evelyn at the front desk was wonderful, Andre who greeted us for breakfast every morning was such a warm and friendly person. Cleaning staff was phenomenal! Rhanknyou!
2025-04-29
Soggiorno perfetto. Complimenti per lo staff che ci ha accolto e salutato nel migliore dei modi e ha reso questi giorni a Firenze ancora più speciali. Apprezzati molto i cioccolatini e il drink di benvenuto e il pacco di pasta a fine soggiorno. Davvero un bellissimo pensiero. Pulizie e camere ordinatissime. Rapporto qualità prezzo più che soddisfacente. Sistemazione da suggerire e tornare. Grazie
2025-04-28
Grazie mille per i regali, molto apprezzati come la pasta, i cioccolatini e i biglietti scritti a mano! Complimenti per i dettagli
2025-04-28
Special thanks to Giulia for her kindness and help.
2025-04-28
Agradecer o facto de nos terem oferecido uma bebida no dia do meu aniversário. Todos os dias a receção liga a confirmar se está tudo bem. No final ofereceram nos um pacote de pasta.
2025-04-28
Hemos estado muy bien en el hotel!!
2025-04-27
Thanks to Sophie! Excelent!
2025-04-27
Deseo transmitir mi completo agradecimiento al personal del Servicio de desayuno, en especial a un empleado argentino llamado Tomás. No solo demostró amabilidad y cortesía sino que su cara la transmitía
2025-04-27
Evelina at reception-she was very informative, pleasant and gave us an upgrade to a room overlooking the square that had amazing views. We stayed 26-28 April and had a lovely time and we will come back for sure.
2025-04-27
Muchas gracias por sus atenciones
2025-04-27
Grazie per la professionalità, la cortesia e l'attenzione al cliente! Prenoteremo sicuramente da voi se dovessimo tornare a Firenze.
2025-04-26
Hospitalidade e aparência geral impecáveis. Muito obrigada.
2025-04-26
Accueil, gentillesse et compréhension du personnel, propreté.
2025-04-26
Remerciements à Lorenzo qui s'est occupé de notre check-in et check-out. Un accueil chaleureux et un suivi hautement appréciés
2025-04-26
Thanks for helping us to get restaurant reservation and always answer our questions with a smile especially front desk staff Mr Giovanni
2025-04-25
We had an amazing experience staying at this hotel, it exceeded our expectations, the room we were given I’m sure must have had one of the best views the hotel has, and for that I’m extremely grateful, all the staff were exceptional especially the at check in ❤️
2025-04-25
Obrigada Loiane. Excelente profissional
2025-04-25
Giovanni at check in
2025-04-25
All staff were so helpful even down to filling up our water bottles before heading out for the day… with lots of ice in too!
2025-04-24
Es war perfekt
2025-04-24
Mr -Sami Mr-gufanni
2025-04-23
Abbiamo apprezzato l'aperitivo di benvenuto e il deposito bagagli
2025-04-22
Thank you for your kind and polite behavior. We had a wonderful time there.
2025-04-22
非常满意👍
2025-04-22
Merci pour votre geste commercial avec les biscuits et les pattes.
2025-04-21
Gostamos muito dos mimos.
2025-04-21
Già fatti per la sig.a Victoria delle colaxioni
2025-04-21
Siete tutti meravigliosi❤️!!
2025-04-20
One of the most satisfactory stay in a hotel🤝
2025-04-20
I didnt get her name, but she was very nice and accomadated us very good.
2025-04-19
Thanks to a lady from the breakfast staff who made us a couple of cups of coffee. So much better than what is delivered by machine.
2025-04-18
I would like to thanks the staff for their friendly and very nice attitude
2025-04-18
The hotel is great Staff are very professional with the exception of my incident They are very friendly
2025-04-18
very clean. hotel has air port service i guess but need to know at the time of check in- price and type of car etc. then travelers are willing to take the service instead of taxi. lack of complete information at the check in.
2025-04-18
We were especially pleased with Evelina at check in
2025-04-18
Very good hotel
2025-04-18
The days we spent at this hotel were very pleasant. For the excellent location, the quality of the service, the remarkable breakfast and the friendliness of all the staff. Thank you so much!
2025-04-17
The front desk staff were kind with attempting to make dining reservations as well as suggestions for gelato. I also appreciated their willingness to provide me a bag of pasta since we had our do not disturb sign on the door for the last night.
2025-04-16
nice
2025-04-16
Thank you so mach!!! Happy honeymoon trip :)
2025-04-16
job well done
2025-04-16
all of the stuff was friendly. the front desk stuff was really helpfull. thanks to aurora and lorenzo were really helpful.
2025-04-15
Over all my stay was v good & lovee it to be back Only at chk inn its rush while chk inn my chk in time was 4:30pm
2025-04-15
Welcome drink was best and the overall service was good.
2025-04-15
nossa estadia foi magnifica espero voltar em breve, todo o atendimento foi impecavel
2025-04-14
Vogliamo ringraziare/complimenti di accoglienza e bil messaggio che scritta a mano personale x la nostra benvenuta. Grz ancora
2025-04-14
Great stay thank you
2025-04-14
Grazie per il vostro benvenuto all'arrivo e durante il nostro soggiorno. Le vostre piccole attenzioni sono state apprezzate dalla mia famiglia e da me stesso."
2025-04-13
Veramente top
2025-04-13
Many thanks for their warm welcome and amazing effort for Sophie from reception and I cannot remember her name but from sweet bar and she comes from Ecvador.
2025-04-12
Grazie
2025-04-11
Professionalitá e gentilezza al ricevimento, il Signor Maurizio ed Ilenia con i quali abbiamo avuto più contatti sono starti molto disponibili ed efficienti. Grazie a tutti.
2025-04-11
Millegrazie per tutti
2025-04-11
Grazie, tutto eccellente! La colazione super!
2025-04-10
Room we received had decent size with great views. Thank you!
2025-04-10
Danke für das tolle Personal!
2025-04-09
The complimentary drinks were such a nice touch. The bar area on 1st floor are great & the barmaid was excellent. Thanks
2025-04-09
Many thanks to Igor on reception desk, he was very helpful for us.
2025-04-09
Perfect staf. Professional reception, especially Mr. Igor. All information we got, and he was very helpful. Clim and nice room. Thank you
2025-04-09
This was an amazing stay and it was above* expectations! The hotel was immaculate and the staff easy BEYOND friendly and helpful. The cleaners were so kind and offered us supplies even when we didn’t ask. The front desk helped us with receiving our lost luggage bag! I cannot recommend this hotel enough!! I can’t wait to visit it again!
2025-04-09
Bedankt de
2025-04-09
Muito bom tudo
2025-04-07
Lorenzo è stato di una cortesia che ci ha lasciato senza parole
2025-04-07
Very pleasant and comfortable stay.
2025-04-07
Grazie! A presto
2025-04-06
Everyone at the desk was attentive, friendly, and just generally pretty great. They answered all my questions fully, were quick to offer solutions, and also took extra steps to make my stay incredibly easy and nice. Whatever you're paying them, pay them more.
2025-04-06
Everyone at front desk was amazing as we only stayed one night!! Thank you
2025-04-04
Very nice hotel, we have an excellent stay.
2025-04-04
None
2025-04-04
Was very happy with everyone what worked at the hotel. Will definitely stay again!
2025-04-04
Hotel was average but with walking distance to old city. Very convenient.
2025-04-04
Thank you!
2025-04-03
Many thanks for your professionalism
2025-03-28
Too all the staff. Sophie was very kind
2025-03-28
Congratulations for your professionalism and the quality of your hotel!
2025-03-28
Siete un ottimo esempio di professionalità e preparazione
2025-03-28
Many thanks for making sure everything was fine during the days I stayed in the hotel. I'll be back soon for sure!
2025-03-28
Thank you for your thoughtfulness and courtesy in providing complimentary bottles of water, chocolate and a farewell gift of pasta.
2025-03-27
The staff were wonderful. Thank you.
2025-03-27
Thanks for making our stay memorable there
2025-03-27
I especially want to mention at the reception Lorenzo, who is distinguished with respect to the guests with a very warm attitude !thank you Lawrenzo❤️
2025-03-26
Best stuff ever. Love to stay. Thanks!
2025-03-26
Je voyage beaucoup et votre établissement est géré avec un professionnalisme exemplaire. Vous êtes attentifs sur tous les points qui peuvent rendre agréable le séjour d'un hôte. Merci beaucoup
2025-03-26
Très bonne expérience, personnel à l’écoute Hôtel calme malgré une proximité avec la gare Bonne idée le welcome drink Merci
2025-03-26
complimenti a tutti
2025-03-25
We enjoyed staying there
2025-03-25
I would like to thank Lorenzo, he was very kind and positive
2025-03-25
Front desk staff was nice and competent. He suggested upgrades but we were just staying for one night. We would have opted for the upgrade if our stay was longer.
2025-03-25
I was really impressed by the welcome drink and handwritten welcome letter in the room.
2025-03-24
I miei complimenti
2025-03-23
Complimenti
2025-03-23
Carlos excelente en apoyar al huesped Muy amable y siempre dispuesto a ayudar
2025-03-21
Great job. We will stay with you again
2025-03-21
Good job! Very helpful and accommodating .
2025-03-21
Complimenti al personale ricevimento
2025-03-20
受付、ウェルカムドリンク、施設や設備、備品、働いている方々、どれも素晴らしく、快適に過ごすことができました。立地も駅にもバスターミナルにも近く、旧市街にも徒歩で行け、便利でした。
2025-03-20
Quiero agradecer la amabilidad de Igor en su atención a la llegada del hotel, por su ayuda en todo momento y por las explicaciones y recomendaciones que nos dió sibre la ciudad.
2025-03-20
Agradecimiento especial a Igor en la entrada a su hotel, muy amable y muy atento en todo momento y a Giovanni en la salida que ha sido muy simpático y agradable. Personal del desayuno también excelente.
2025-03-19
Grazie per tutto
2025-03-19
I would like to thank Giovanni at reception for his brilliant service when we made a mistake in our booking. He sorted it out for us in a very friendly and efficient manner.
2025-03-19
Nous avons fait 3 hôtels 4 étoiles durant notre séjour: Milan, Florence, Rome. A tous points de vue, nous avons préféré l’hôtel Ambasciatori!
2025-03-19
Complimenti per la selezione del personale sia front office che personale di sala , colazione e bar, che personale ai piani. Servizio eccellente
2025-03-19
Lorenza e Sophie
2025-03-19
Your staff are lovely
2025-03-19
MR.Marco was very good!!!!.
2025-03-19
I'd like to congratulate the whole team, but specially Marco, who was in the reception at our check in and provided us a very nice room, with a perfect view.
2025-03-19
In ringraziamento al personale del bar sono molto gentili ed accoglienti salutoni
2025-03-19
Ringrazio tutto il team per la gentilezza e la calorosa accoglienza!
2025-03-19
I liked the stuff. Cleaning was made every day. Breakfast delicious
2025-03-19
Excellent location and polite and helpful staff
2025-03-19
I will come again when I visit Firenze
2025-03-19
Thanks for the service
2025-03-19
ringraziamento per il supporto del front office/prenotazioni per aggiunta camera il giorno stesso e per la completezza delle informazioni in fase di preventivo e modalità di gestione del soggiorno.
2025-03-19
Gentilissimi alla reception. ottimo barman
2025-03-19
A tutto lo staff dalla reception allo staff del servizio colazione al personale della pulizia complimenti per la professionalità dimostrata ognuno nel suo ruolo
2025-03-19
조식이 훌륭햇고 위치가 아주 좋아요! 조식팀에 안젤리카 라는 직원 너무 밝고 친절하셧어요. 감사합니다 ~
2025-03-19
Complimenti per il personale della Reception
2025-03-19
great service! keep it up =)
2025-03-19
Il personale molto cordiale!!
2025-03-19
Thanks for letting us change room so fast. The first night we slept poorly due to overheated room.
2025-03-19
Thank you so much for the front desk officer who reminded me about my jacket that I left in the chair.
2025-03-19
Gostei bastante de todos os pequenos pormenores, tais como o postal de boas vindas, a welcome drink e o pacote de fusilli. Achei que o pequeno-almoço era bastante variado. Fiquei muito convencida de que a satisfação do cliente é muito importante para a gerência.
2025-03-19
ottimo spazio colazione accessibilità e organizzazione
2025-03-19
let me congratulate the breakfast staff. They went above and beyond! I can't remember all of them, but the bald guy at the computer (Breakfast), Marika, Claudia...... they did amazing!
2025-03-12
気持ちよく過ごせました。 イタリアでのよい思い出となりました。 ありがとうございました。
2025-03-12
Thanks
2025-03-12
Muy bien
2025-03-12
Transmitir nuestro agradecimiento a todos los profesionales del hotel por su buen hacer y ayudarnos y aconsejarnos en todo momento. Tienen un buen equipo. Enhorabuena!
2025-03-11
Tutto ben gestito, la cortesia si percepisce dall’inizio alla fine
2025-03-11
Nice Hotel
2025-03-11
Un remerciement plus particulier à Sophie à l’accueil, elle nous a très bien accueilli, et ses explications ont été précieuses pour nous.
2025-03-11
Siamo stati benissimo 🙂
2025-03-10
Complimenti a tutto il personale : gentile, disponibile e professionale!
2025-03-10
A tutto lo staff della reception
2025-03-10
Sofia alla reception e Angelica alle colazioni sono state l esempio di come si deve lavorare in una struttura di livello..Sorridenti preparare e professionali.brave
2025-03-10
Complimenti per la cortesia e la professionalità di tutto lo staff. Un ringraziamento speciale al vostro Receptionist Marco che ci ha aiutato nella scelta del ristorante dove cenare, occupandosi perfino di effettuare la prenotazione, e ci ha offerto l'apericena nella vostra bellissima meeting room al primo piano.
2025-03-10
I enjoyed my trip and stay in your hotel a lot. Thank you.
2025-03-09
Our stay was excellent. Igor attended to us at check in and was excellent. He gave us valuable tips and suggestions for various sites. The other staff was very courteous and helpful.
2025-03-09
Thanks for all your hospitality
2025-03-09
Nonostante il tardo orario il room service ha provveduto ad esaudire una mia necessità. Veramente cortesi e disponibili, da 5☆
2025-03-09
Igor nos atendió increible! Nos ayudó con reservas a restaurant, nos recomendo lugares a visitar, etc.
2025-03-09
I was delighted with the services offered by C Hotels Ambasciatori. I felt good and the staff was extremely kind and welcoming. I would definitely return to this hotel.
2025-03-09
Thank you
2025-03-09
Congratulations
2025-03-09
Me and my son had an amazing 2 nights staying with you, service could not have been any better, Thank you
2025-03-08
hotel comodo come posizione e ben organizzato
2025-03-07
Marco at reception was very helpful and gave tourist information to us. All staff were friendly and helpful
2025-03-06
excelente hotel, localização. Recomendo
2025-03-06
PERSONALE CORTESE E COMPETENTE
2025-03-06
Personale dal primo all'ultimo molto gentile e competente, che ha fatto di tutto per farci stare benissimo! Ottimo il servizio di tenerti i bagsgli sia prima del ceck in che dopo il ceck out! Complimenti!
2025-03-06
Ottima servizio
2025-03-06
카운터의 일본인 스태프가 친절했습니다 :)
2025-03-05
Gracias al personal de la recepción del hotel han sido muy amables y atentos para nuestras dudas y consultas ayudándonos con información.
2025-03-05
We were very well received by the reception staff, especially by your employee named Igor, who made every effort to ensure that we received the best service. Many thanks to Igor.
2025-03-05
Siete stati tutti estremamente gentili, vi ringrazio.
2025-03-05
Si mi habitación hubiera sido interior mi estancia hubiera sido perfecta. Porque salvo por el ruido de las que dan a la calle, todos los demás aspectos del hotel son impecables.
2025-03-05
Un grazie di cuore a Voi tutti del personale....simpatici, accoglienti, inclusivi, speciali eccellente tutto! Bravi. Maria Grazia e Vincenzo
2025-03-05
Ringrazio tutto il personale per l ottima accoglienza e cortesia
2025-03-05
Complimenti per la colazione e per il personale addetto
2025-03-05
Thanks Giovanni and all the staff
2025-03-05
Thank you
2025-03-05
Mi congratulo con la direzione di hotel. Si vede che dietro le quinte c'è una o più persone che capiscono cosa e come tener soddisfatto un cliente. Bravi bravi bravi 👏🏻 sicuramente ci ritorneremo.
2025-03-05
Excellent experience thank you very much
2025-03-05
Grazie infinite per la cortesia e la professionalità di ognuno di voi
2025-03-05
Prenotazione diretta alla reception. Pur essendo rimaste le ultime due camere, mi è stata assegnata una bellissima stanza matrimoniale panoramica con balcone ad uso singolo 🤩
2025-03-04
Great stay - good team.
2025-03-05
Grazie mille
2025-03-04
Muchas gracias a Sophie que fue muy amable y nos explicó todo muy bien desde el principio.
2025-03-04
Igor was amazing at the welcome desk and provided some good places to visit.
2025-03-04
Il. Personale del servizio colazione è sempre stato gentile, premuroso e simpatico.
2025-03-03
Si ringrazia
2025-03-03
Grazie
2025-03-03
Agradecer al personal tanto de limpieza, bar y recepción, la amabilidad y cortesía.
2025-03-02
When breakfast was difficult, I asked the manager to have an apple for breakfast, but he prepared a simple breakfast such as apples and bread, so I was able to have breakfast with a happy heart. Thank you so much
2025-03-02
I hope I have a chance to return.
2025-03-01
Merci à tous.
2025-03-01
Félicitations ++ a Giulia pour son accueil, sa gentillesse et sa bienveillance.
2025-03-01
Adoramos as dependencias…todos os serviços prestados em nossa estadia…..em especial, pela recepçao da Sophie….um amor de pessoa…👏👏👏👏👏👏👏👏👏
2025-02-27
I want to send a BIG thank you to the guy [sry forgot his name] who looked for my folder after the Getinge sessions, which I left behind and had important notes I wanted to take with me, but I ended up leaving it behind. When I realised all this, I was already on my way to the airport to fly back to Malta. I was so happy to hear from receptionist Ms Elenia that my folder was found and that they will scan my documents, which they did and were sent to me by Mr Igor. Thank you!!
2025-02-27
Vorrei ringraziare tutto il personale dalla reception, alle addette alle camere ed infine gli addetti al bar. Bravi tutti!
2025-02-26
Thank you
2025-02-26
Thanks a lot team Ambasciatori. The reception and help/assistance was excellent. Overall staff courtesy was outstanding.
2025-02-25
Complimenti per il personale molto gentile, ambienti molto spaziosi e pulizia ottima, sicuramente soggiorneremo ancora da voi la prossima volta che verremo a Firenze.. Grazie
2025-02-25
Thank you for your warm welcome and helpfulness with requests
2025-02-25
congratulations
2025-02-25
Tutti molto cordiali … danai è stata particolarmente gentile e disponibile con me . Ho molto apprezzato l’upgrade ad una suite dopo aver constatato che son cliente da anni
2025-02-25
Grazie! Tutto perfetto complimenti
2025-02-24
Çok güvenli ve konforlu bir konaklama oldu teşekkür ederim:)
2025-02-24
Grazie dell'accoglienza; la camera era molto confortevole, pulita e silenziosa. Il personale cortese ed efficiente
2025-02-24
Grazie per l’ottima accoglienza ed ospitalità e per il comodissimo letto!
2025-02-24
Il ragazzo della reception, Lorenzo, veramente una persona cortese disponibile e preparata.
2025-02-24
Volevamo ringraziare tutto lo staff e Lorenzo in particolare che ci ha seguito in tutto e per tutto
2025-02-24
Complimenti al personale per l’accoglienza riservatami, per il sorriso delle operatrici che mi hanno accolta, alla direzione per il messaggio in camera e il cocktail di benvenuto. Tutto molto apprezzato.
2025-02-22
Enjoy
2025-02-22
Amabilité du personnel et entretien des chambres parfaits.
2025-02-23
Siamo state molto bene e tutti i personali sono stati molto cordiali gentili: in particolare la signora giapponese alla reception è molto disponibile e simpatica. Quando torniamo a Firenze sceglieremo il vostro hotel volentieri. Grazie mille e buon lavoro!
2025-02-22
La amabilidad de los recepcionistas Guiovanni e Ylenia
2025-02-22
Accoglienza e cortesia sono stati davvero apprezzati all’artivo e alla partenza nonostante ci fosse molta gente
2025-03-03
I received a room with view on S. Maria Novella square. Really beautiful!
2025-02-21
Grazie! Ottimo hotel!
2025-02-21
0
2025-02-21
Grazie per la gentilezza e professionalità
2025-02-21
Thank you
2025-02-20
Grazie al signor Lorenzo...al ceck-in voto 10
2025-02-20
At the reception Silvia was very kind, helpful, pozitiv
2025-02-19
Bravo à Evelina de la réception qui a toujours été efficace, disponible et souriante.
2025-02-19
Remerciements tout particulièrement pour le professionnalisme et la gentillesse d’Evelina à l’accueil. 😊
2025-02-19
Muy amable y cálida la recepcionista de Brasil, su nombre empezaba con L.
2025-02-18
Complimenti allo staff veramente cortesi e competenti
2025-02-18
Hotel was clean with great Breakfast
2025-02-18
Thank you so much to C Hotel Firenze for their wonderf hospitality and service especially one of your staff named Loianne who has made my family and I the most welcome, giving us the warmest welcome as well as providing as much help as she could with your room, any kind of hospitality as well as teaching us directions to certain places we needed to go. Our stay at C Hotel was wonderful and it was really thanks to Loianne and her kindness as well as the other staff
2025-02-18
Un especial agradecimiento a Loianne con quien realizamos check in y check out con la misma dedicación y profesionalismo. Muy cálida .
2025-02-18
Eveline è stata molto cortese e accogliente, ma anche un’altra ragazza di cui non conosco il nome che si è occupata di mettere da parte i nostri bagagli.
2025-02-17
Grazie per il fantastico soggiorno. Alla prossima!
2025-02-17
Un ringraziamento particolare a Danai e Giovanni per la disponibilità, gentilezza e professionalità che hanno reso il soggiorno ancora più piacevole.
2025-02-17
Grazie per il biglietto, i cioccolatini e la pasta. Piccoli gesti che fanno la differenza.
2025-02-17
Staff sempre disponibile molto gentile.
2025-02-17
Grazie per l'accoglienza e per l'ospitalità, in particolar modo ad Evelina che ha saputo rendere il nostro soggiorno ancor più piacevole.
2025-02-17
Veramente un buon soggiorno, complimenti. Ottimo il personale in sala colazione, come il personale al check in, in questo caso però sarebbe ottimo se si riuscisse ad aumentare le postazioni per velocizzare le operazioni.
2025-02-17
Gentilissimi tutti, in particolare i ragazzi della Reception e la signora del bar, molto carina
2025-02-17
Struttura top,l’ho recensita anche su google Sicuramente al mio prossimo soggiorno a. Firenze sceglierò la vostra struttura per la posizione gentilezza e serietà
2025-02-17
gentilezza
2025-02-17
L'accoglienza è stata al di sopra delle aspettative, considerata la mole di turisti in arrivo. Disponibilità e cortesia i punti di forza dello Staff. Un ringraziamento particolare a Lorenzo del check in e ad Angelica in sala colazioni.
2025-02-16
Ottimo staf grazie infinite
2025-02-16
Merci pour l’accueil et le professionnalisme
2025-02-16
Cordialità e gentilezza
2025-02-15
We had an optimal stay at your hotel hoping to seeing you very soon 🌹
2025-02-14
Personale molto cordiale e gentile! Esperienza molto positiva..
2025-02-13
gentilissimi
2025-02-13
Marco is the Best employee !
2025-02-13
Thanks Lorenzo this guy is amazing best ever met
2025-02-13
Al personal que recibe en le restaurante .. maravilloso su servicio .. no recuerdo su nombre pero un joven agradable, profesional y atento!
2025-02-11
Since the check in until check out you were amazing with us. Many Thanks for all
2025-02-11
Thanks for an excellent stay
2025-02-11
Ottimo servizio!
2025-02-11
I have never had the experience of been shown to my room with a free upgrade, a hand written note. I have never felt more welcomed to a hotel and I have paid a lot more for a hotel room also, so excellent value for money.
2025-02-11
Staff molto gentile e disponibile
2025-02-11
Olá a todos, adoramos a nossa estadia no vosso hotel, desde as instalações até todo o staff, ao cuidado, a atenção, o excelente pequeno almoço. Obrigada por tudo e um até breve
2025-02-11
Tutti molto gentili e professionali Grazie
2025-02-10
Grazie per il bellissimo soggiorno e la disponibilità!
2025-02-10
Tutto ciò che ti aspetti quando sei in hotel...l'ho trovato. Grazie.
2025-02-09
Il personale é molto gentile
2025-02-09
Thank you so much for a fantastic service in this hotel, thanks you we had a great stay .We will definitely come back to this hotel
2025-02-09
Somos de Chile 🇨🇱 y Desde el momento que llegamos al Hotel nos atendieron excelente, muy amable, destacar la cálida atención de Giulia que nos hizo sentir muy cómodas. Todo muy limpio, rico el desayuno, cama cómoda, los chicos del Bar un 10, ubicación muy buena, lo recomendamos 100%
2025-02-09
Ringrazio il personale della Reception per la loro gentilezza è cortesia.
2025-02-09
To Allesandro and Daniella (I think her name was that😬) in the baar
2025-02-09
Ringrazio la struttura soprattutto complimenti a Daniela simpaticissima e super disponibile a farsi due risate.
2025-02-08
Her şey için çok teşekkür ederiz. En iyi dileklerimizle.
2025-02-08
Συγχαρητήρια στον επαγγελματισμό και την ευγένεια του προσωπικού και ειδικά στον Λορέντζο.
2025-02-08
Thank you for our pleasant and comfortable stay.
2025-02-08
Un ringraziamento particolare ai ragazzi della colazione per avere avuto pronta attenzione, memoria e cortesia alle nostre richieste
2025-02-07
It was a good stay.
2025-02-07
thank you
2025-02-07
Il soggiorno è stato ottimo e non ho lamentele da fare. Grazie
2025-02-07
Grazie per aver diffuso l'attenzione del cliente al personale.
2025-02-07
Grazie di cuore, mi sono sentito coccolato e ho dormito in un posto estremamente accogliente. La colazione è stata ottima, come il bigliettino e i cioccolatini in camera. Ottimo!
2025-02-07
Thank you for the view from the room and the compliment that I always get every time I stay there
2025-02-06
Really well-maintained hotel with superb staff and perfec location
2025-02-06
thanks
2025-02-05
The service from your front desk employees is excellent. Anna specifically was very helpful.
2025-02-04
Well done!
2025-02-04
Grazie mille per tutto!😉
2025-02-03
Excelente
2025-02-03
Complimenti soprattutto per la gentilezza e disponibilità, veramente notevole
2025-02-02
Lorenzo è uno spettacolo
2025-02-02
desidero ringraziare e complimentarmi con il vostro personale durante il servizio colazione (ottimo i dolci fatti dalla signora) e con il personale della reception, veramente disponibilissimi e molto cortesi.
2025-02-02
Nos encantó la amabilidad del personal
2025-02-02
We loved everything and every single detail that you have with the guests. Definetly we will come back
2025-02-02
Please do something about the room’s soundproofing, you can even hear someone snoring in the next room. Everything else is great!
2025-02-01
Todo el equipo muy amable y atento . La hora de cortesía para salir más tarde un regalo y todos los detalles de bienvenida y adiós nos parecieron maravillosos
2025-02-01
Grazie per il piacevole soggiorno presso la vostra struttura
2025-01-31
tutti molto gentili
2025-01-30
Quisiera agradecer la cortesía y amabilidad de todos los miembros del staff, desde la atención al público hasta los sistema de limpieza. 100% recomendable.
2025-01-30
Trato excelente y ubicación inmejorable
2025-01-30
Gracias por todo! Fueron unos días fantásticos
2025-01-30
Need more umbrellas
2025-01-29
one of the best buffet spreads
2025-01-29
Volevo ringraziare tutto il personale per la cordialità, la disponibilità e la gentilezza nei nostri confronti.
2025-01-29
Ringrazio per tutte le informazioni che mi sono state date al momento della prenotazione ,di quelle fornite al momento del check-in.Faccio i complimenti x l’ upgrade che mi è stato fatto e per le sorprese che ci sono state fatte trovare in camera (biscottini , cioccolatini , biglietti di ringraziamento,cocktail di benvenuto ),fanno sempre piacere e fanno la differenza .
2025-01-29
Personale professionale e cordiale!
2025-01-29
Gracias por estar en un sitio privilegiado en una Florencia privilegiada y maravillosa.
2025-01-28
Il nostro soggiorno è stato meraviglioso, grazie dell’accoglienza.
2025-01-29
Ringrazio tutto lo staff per la loro professionalità e gentilezza
2025-01-28
All staff very helpful, especially Yukiku. Thank you.
2025-01-28
Merci
2025-01-28
Thanks to your warm welcome, we enjoyed staying in Firenze very much.
2025-01-28
Very nice stay, very helpful staff
2025-01-28
Grazie per il mesaggio di benvenito trovato nella stanza
2025-01-28
Thank you for wonderful accommodations. Your hotel is exceptional. And the rate for a room is very affordable
2025-01-27
Thanks to the whole staff of the hotel… all of them were very caring and co operative…
2025-01-27
Thank you so much for your excellent service!
2025-01-28
For breakfast and reception people... thank you for your support and kind manners
2025-01-27
El personal maravilloso
2025-01-26
Ótimas e variadas opções de produtos sem glúten
2025-01-26
Un grazie a Lorenzo alla reception per la sua gentilezza e cortesia, non comune.
2025-01-25
Un ringraziamento speciale a lorenzo
2025-01-25
Tutto fantastico!
2025-01-25
Staff gentilissimo e sempre disponibile per qualsiasi richiesta.
2025-01-25
Il personale è stato davvero gentile e cordiale
2025-01-25
I had made a mistake with my booking, my fault, but the receptionist seeked assistance and a manager authorised her to put it right which was very much appreciated, thank you.
2025-01-25
To everyone! You all were amazing, professional, helpful, nothing was too much and you looked after us with care and smiles on your faces! From the moment we stepped into the hotel through to the end so thank you.
2025-01-25
tks
2025-01-24
.
2025-01-24
Tutti molto gentili e cortesi
2025-01-24
Ottimo servizio al check out fatto molto velocemente causa treno in partenza.Mi ha fatto molto piacere che l'adetta alla reception parlasse albanese.
2025-01-23
Front desk ladies are friendly especially YOKIKO was knowledgeable about the hotel and the area. Also ZAK at the breakfast lounge was very helpful.
2025-01-23
Complimenti
2025-01-23
Sami
2025-01-23
Complimenti per l'attenzione rivolta all'ospite durante tutto il soggiorno. Personale davvero professionale e cordiale.
2025-01-23
The kindness and help from Yukiko from the reception desk and from Daniela from the bar
2025-01-22
GRAZIE MILLE
2025-01-22
Gracias por su cálido recibimiento.
2025-01-22
It is perfect
2025-01-22
Complimenti in tutto, siamo stati molto contenti, torneremo di sicuro, grazie mille
2025-01-22
Grazie . E stata una bella giornata
2025-01-22
Je souhaitais remercier tout le personnel qui a été très attentionné
2025-01-21
Complimenti per cortesia, posizione, pulizia e dimensioni stanza
2025-01-21
Obrigado
2025-01-21
Personale preparato e accogliente, ti fanno sentire a casa
2025-01-21
God location,good service,good breakfast.
2025-01-20
ringrazio il personale della reception perchè è stato gentilissimo; ci ha supportato in ogni nostra richiesta con pazienza, professionalità e sorriso.
2025-01-20
Extremely friendly and very helpfull staff.
2025-01-20
Complimenti a tutto lo staff,ottima accoglienza.
2025-01-20
ringrazio per la cordialità la signora al banco colazioni per la sua pazienza nell’assistermi sulla mia intolleranza alimentare, anche alla resepcion sono stati tutti molto cordiali
2025-01-20
Voglio ringraziare tutto il personale, sempre estremamente gentile, ma in particolare una ragazzo brasiliano e una ragazza salernitana che alla colazione dell'ultimo giorno sono stati di una cortesia e gentilezza esemplari
2025-01-20
Hotel elegante e bonito, café da manhã muito bom e funcionários simpáticos e atenciosos.
2025-01-20
Complimenti però per l’attenzione data al cliente durante il soggiorno. Ho apprezzato molto la chiamata in camera appena arrivato per accertarvi che tutto fosse a posto che che la camera fosse di mio gradimento.
2025-01-20
Ringraziamo Giulia all’accoglienza davvero gentilissima e Angelica alla colazione per i buonissimi cappuccini
2025-01-19
Perfect
2025-01-18
Merci
2025-01-18
Tout le personnel de l accueil était au top mais un petit plus pour loanna qui nous as très bien reçu et guidé
2025-01-18
.
2025-01-18
Voglio fare i complimenti perché il rapporto qualità prezzo, il personale e la posizione sono veramente ottimi
2025-01-18
Personale cortese, siamo stati accolti con il sorriso. Tutto soddisfacente più delle aspettative
2025-01-17
El hotel nos sorprendió gratamente. Teníamos dudas al reservarlo, pues estaba muy cerca de la estación de ferrocarril. Normalmente hay gente no muy recomendable. Pero en este caso había mucha seguridad por la zona. El hotel está muy bien ubicado. Hotel a tener en cuenta para próxima visita a Florencia.
2025-01-17
The reception staff , Danai who checked me in to other reception staff I spoke to at reception and via the phone when I needed some help with ironing board are absolutely amazing and professional . It’s also a great hotel but the staff made it an amazing stay and that’s why I will visit again and again. I want the hotel to know these staff are a big asset to the growth of the hotel.
2025-01-17
Todo excelente y mucha amabilidad
2025-01-17
Ho soggiornato già altre volte e continuo sempre ad apprezzare la cura e l’attenzione verso i clienti da parte di tutto il personale, della reception, del bar e della Direzione etc
2025-01-16
Obrigada pelo atendimento gentil e qualidade dos serviços do hotel e de seus funicionários.
2025-01-16
Satisfied of our stay of 2 days in your hotel. One only thing, there was a bit of dust on the table, not removed in 2 days.
2025-01-16
Everything was perfect.Thank you very much👏🏼👏🏼👏🏼
2025-01-15
Complimenti per la scelta dello staff, persone che brillano per cortesia e professionalità
2025-01-15
Bravo et bon courage pour le travail que vous faites
2025-01-15
Many thanks for the professionalism and the courtesy demonstrated during my stay which made it excellent!
2025-01-15
Many thanks for the great job done and the excellent service provided!!
2025-01-14
Muchas gracias por la amabilidad de todo el personal.La habitación muy bien, las instalaciones muy bien y el l desayuno excelente.Muy bien situado.
2025-01-14
La struttura è bellissima ed il personale eccellente
2025-01-14
Bravissimo!!
2025-01-14
Tutto perfetto. La cura dei dettagli come i pensieri trovati in camera e l’essere stati contattati dopo per avere un feedback hanno fatto la differenza.
2025-01-14
El muchacho que nos atendió a nuestra llegada fue muy simpático y amable, y nos ayudó mucho explicándonos cómo podíamos encontrar el punto de encuentro de una excursión que teníamos reservada. ¡Y además nos atendió en español!
2025-01-14
Muchas gracias, nos encantó la estancia en el hotel y los pequeños detalles que recibimos
2025-01-14
Thank you for professional and comfortable facilities and staff! We would definitely return to your hotel in the future.
2025-01-14
The front of house staff were all so incredibly helpful and welcoming. We really appreciated the accommodating they all were
2025-01-14
Veramente grazie per la vostra accoglienza e gentilezza
2025-01-13
Todo Fantastico,
2025-01-13
Grazie per il bellissimo weekend trascorso È stato tutto splendido
2025-01-13
El personal fue increíble y hicieron la estancia perfecta, todos muy amables y corteses!
2025-01-13
Tutto lo staff competente e premuroso
2025-01-13
Thanks a lot for the brilliant service.
2025-01-12
Grazie mille per l accoglienza. Siamo stati bene. In particolare siamo stati piacevolmente sorpresi della qualità della colazione
2025-01-12
Bravi tutti
2025-01-12
The shower cubicle needs to be bigger.
2025-01-12
Muy satisfactoria la estancia. Ubicación, instalaciones y calidez en la atención. Un 100 de calificación.
2025-01-12
Muchas felicidades y muchas gracias. Nos atendió una chica de origen Brasileño. Fue exelente su atención.
2025-01-12
GRAZIE A TUTTI !
2025-01-12
Grazie infinite, siamo stati benissimo.
2025-01-11
Merci beaucoup pour l acceil c ete un plaisir de sejournee dans votre hotel
2025-01-11
Thank you very much to all the staff of this hotel! Staying here was very comfortable! Special thanks for the compliment before leaving!
2025-01-11
Staff super speciale, tutti molto professionali e pronti ad ogni esigenza. Un grazie particolare anche a Daniela che ci ha aiutato con un problema con le scarpe della mia ragazza.
2025-01-11
Muy buena experiencia , muy buen trato y cortesía del personal, agradecido y si vuelvo por florencia trataré de utilizar nuevamente el hotel además de recomendarlo si se me consulta.
2025-01-11
Merci ♥️♥️
2025-01-11
Thanks for making ours a pleasant stay.
2025-01-11
Overall - good!
2025-01-10
cortesi, professionali ed accoglienti
2025-01-09
Thanks
2025-01-09
Congratulations for all staff.
2025-01-09
Thank-you so much.
2025-01-09
Thanks for all, specially for Yukiko. On the other hand, the 8th of January, I forget the charger of my mobile in room 253, if you find It, could you send me It?, I'd pay shipping cost. I am Salvador Lima and my address is Plaza Grande 2, 2°B, 28850-Torrejon de Ardoz - Spain Phone (+34)686506013
2025-01-09
Very good
2025-01-09
A sammy
2025-01-08
Thanks for everything, Front Desk, They are fast and friendly 😁
2025-01-08
Thank for all and each workers in hotel
2025-01-08
친절한 체크인아웃 안내와, 짐 보관 서비스, 정돈된 방에서 편안하게 쉬었다 갔습니다. 맛있는 조식과 풍부한 양을 먹을 수 있어서 좋았습니다. 앞으로도 잘 부탁드립니다.
2025-01-08
Adorei!😍
2025-01-08
Bravi il personale
2025-01-08
Gran atención y amabilidad del personal a la hora del check-in
2025-01-07
Grazie per le attenzioni e la cortesia
2025-01-07
Anna is a great professional!
2025-01-07
Grazie per la gentilezza e l’accoglienza, queste hanno fatto la differenza.
2025-01-07
ottima pulizia e accoglienza
2025-01-07
Siete stati tutti gentili e sorridenti vi ringrazio molto
2025-01-07
Personale molto gentile, disponibile ed educato
2025-01-07
Complimenti tutto 5 stelle
2025-01-07
Grazie a Marco per avere trovato una sistemazione alternativa e di livello superiore a seguito di ritardo nella disponibilità della camera
2025-01-06
Grazie per la cortesia e la disponibilità di tutto il personale… è stato il nostro terzo anno consecutivo e sicuramente torneremo anche in futuro…
2025-01-06
Il personale addetto alla Reception e' veramente cortese e professionale. Complimenti. Inoltre il presente fattoci trovare in stanza ( il pacco di pasta senza glutine - mia moglie celiaca ) e' stata veramente un plus. Grazie.
2025-01-06
Thank you for a wonderful stay
2025-01-05
I ragazzi dello staff sono stati sempre gentilissimi
2025-01-05
Thanks to All the staff from reception to housekeeping. They are very courteous and helpful. Special thanks to the cafe breakfast Team for being professional and guests oriented. Special thanks to Giuseppe and Amelia for the wonderful experiences. My family and I enjoyed our stay.
2025-01-05
Excelente atencion y servicio,sobre todo del personal del desayuno y limpieza!!
2025-01-05
Grazie mille per la vostra disponibilità e gentilezza, torneremo sicuramente!
2025-01-05
Perfect service. Thank you!
Ottimo
Colazione
Prenotazione e accoglienza
Sistemazione
Soddisfazione globale e informazioni generali
2026-01-03
Un grazie per la gentilezza di tutto il personale