c-hotels Ambasciatori

2026-06-28

Un ringraziamento speciale a Giulia, molto gentile cordiale e soprattutto umana!!

2026-06-28

Personale eccellente e simpatico. Mille attenzioni al cliente. Siamo stati benissimo

2026-06-28

The scenery from the window was excellent! Every staff was friendly and I’d like to say thank you for his (her) hospitality.

2026-06-27

Grazie per ospitalità e servizio al massimo.

2026-06-26

Compliments to: Stefany, front desk. Zack, F&B Angelina, service during Breakfast Mateo, service

2026-06-25

Thanks for all

2026-06-24

Agradecer a los del lobby que son muy atentos , y alas del desayuno que sirven en las mesas fueron espectaculares, yo me sentí mal deshidratada y me estuvieron atendiendo con todo, una señorita colocha de su pelo negro de estatura baja y muy dulce fue el día 23-6-26

2026-06-23

Thanks so much for your hospitality

2026-06-23

Very good service

2026-06-23

Grazie siete sempre perfetti

2026-06-22

La cortesia e professionalità del vostro personale hanno reso il mio breve soggiorno veramente speciale

2026-06-22

Teşekkürler özellikle resepsiyondaki arkadaş çok başarılı çok misafirperver sıcak karşıladı aynı balkonu açılan iki oda vermeniz bizleri çok mutlu etti kahvaltı biraz zayıftı yani birkaç peynir veya birkaç omlet tarzı bir şey eklenebilir sadece haşlanmış yumurta ve çırpılmış pişirilmiş yumurta vardı

2026-06-22

谢谢

2026-06-22

Excelente atención de todo el personal; en especial el de recepción.

2026-06-21

La chica que atiende el bar, Daniela, la mejor!!! Muy gentil y atenta en su atención, muchas 👏

2026-06-21

Ottimo servizio e gentilezza delle staff. La collazione buffet è favoloso.

2026-06-21

Miriam, Ileana and Daniela; as well as Stefan

2026-06-21

Thanks to Ilena for exceptional service!

2026-06-21

Excellent service by the staff at Reception. I am sorry I don't remember her name, but she works afternoon shift and wears glasses. She was very courteous and friendly. Really happy with the way she welcomed and treated us.

2026-06-21

The staff was very kind and helpful

2026-06-21

the employees at the bar were very generous and supplied me with a bag of ice when I said I had tripped and fallen outside.

2026-06-21

Maurizio war sehr zuvorkommend und bat einen super Service

2026-06-20

Please keep up the good work.

2026-06-20

Thanks for everything especially yr lovely hospitality

2026-06-20

Accueil de Maurizio excellent

2026-06-18

Ho soggiornato in questo hotel e sono rimasta davvero entusiasta. Tutto è stato perfetto: la struttura è bellissima, estremamente curata e accogliente. Il personale è stato sempre gentile, professionale e disponibile. La pulizia è impeccabile e l’atmosfera è rilassante ed elegante. Si percepisce l’attenzione ai dettagli e la passione con cui viene gestito questo luogo. È stata un’esperienza meravigliosa e tornerò sicuramente. Consiglio questo hotel a chiunque desideri un soggiorno di alta qualità. Complimenti a tutto lo staff!

2026-06-18

Many thanks to all the staff who made everything very easy

2026-06-18

bravi tutti, personale eccellente per la cortesia

2026-06-17

A la recepcionista que hicimos check in, lamentablemente no recuerdo su nombre, pero era Española, excelente atención, muy amable y servicial

2026-06-17

All the staff were lovely and accommodating

2026-06-17

The entire staff from the reception desk to the housecleaning to the breakfast staff were excellent. We would especially like to single out Giulia and Miriam for going above and beyond to make our stay exceptional. We felt like we had family in a strange city.

2026-06-16

Vorrei complimentarmi per la cortesia e gentilezza di tutto il personale dell’hotel ed in particolare della reception.

2026-06-16

Good and respectful

2026-06-15

Totul a fost OK . Felicitări !

2026-06-14

Thanks to the Staff from the restaurant that were so kind and professional i.e. Daniela, Alessandro and the top Lady Victoria. Also, the gentlemen and the Lady that cant recalls the names from the breakfast team that are outstanding people.

2026-06-13

Great 👍 Front desk service! Breaks was amazing and I believe was the lady Angela she was Amazing 🤩 Nino

2026-06-12

.Daniela and Christian are excellent professionals, friendly and very helpful.

2026-06-12

The hotel staff is wonderful. The breakfast team is extremely polite, attentive, and friendly.

2026-06-12

Breakfast was excellent, and the managers are always around—kind and very generous with their hospitality. The location was great—very close to the train station and within easy walking distance of the center of Florence. The staff were very helpful; Giovanni, in particular, is very clever and an excellent problem solver. The only issue is that some rooms do not have a cupboard/wardrobe for storing clothes.

2026-06-12

I would like to thank the entire staff!!! You all were the most welcoming accommodating and kind staff we encountered in all of Florence!!! Miriam at check was so amazing! She helped with a few small issues so promptly and in such a nice manner! She is truly the best!! Angelina at the breakfast buffet was so sweet. She even made me a special egg on our second breakfast. You all are simply the best!! Keep doing what you do!!!

2026-06-11

Thank you for your kindness. I would like to thank specifically to Giovanni from reception. He was very helpful, kind, respectful.

2026-06-11

Complimenti per la cortesia e per la struttura.

2026-06-10

I would like to express my sincere gratitude to the entire hotel staff,especially Viktoria from Belarus.she was incredibly kind,friendly and always ready to help with a smaile.her professionalism and warm altitude made our stay even more enjoyable. Everything was perfect from the moment we arrived until we checked..The hotel has an excellent location,the staff are amazing and the overall experience exceeded our expectations.Thank you for such a wonderful stay.

2026-06-10

Amazing service please you all are doing a great job

2026-06-10

SON GRANDES ANFITRIONES

2026-06-09

Continuate così.

2026-06-09

I would like to express my sincere thanks to all the staff who were kind, helpful, friendly, and understanding throughout our 7-night stay. The food was excellent, and so was the cleanliness. I wish you continued success.

2026-06-08

Thank you very much!

2026-06-07

Very polite and sincere.

2026-06-07

Staff well trained, obliging and courteous

2026-06-07

Queremos agradecer la atención de todo el personal pero especialmente de Diana en el Bar que atiende siempre con una sonrisa y es muy amable

2026-06-07

Good service specially from Cristian

2026-06-05

Thank you for your pasta

2026-06-05

This is a large centrally located hotel convenient for station & the staff in all departments (reception, bar & breakfast) were particularly attentive & welcoming with a high level of engagement & this was much appreciated.

2026-06-05

Thanks to Evelina on the reception deskt she was very helpful, warm and welcoming. She is an amazing person and an asset to the hotel.

2026-06-05

Evelina, very professional courteous and helpful to us at all times, special team member for your hotel. Thank you Evelina for making our stay In Florence so wonderful.

2026-06-04

Nuestra estancia fue muy agradable y siempre nos lo pusieron fácil

2026-06-04

Thank you

2026-06-04

I'd like to extend my gratitude to all the team for such excellent services we received

2026-06-04

Marcello is a excelent employee

2026-06-03

The people who works in service were very simpatic and kind. Congratulations!

2026-06-03

A recepcionista que nos atendeu foi extremamente cordial, tanto no checkin quanto no checkout! O café da manha é incrível!

2026-06-03

Merci aux deux jeunes garçons de l'accueil qui ont toujours été très polis et souriants

2026-06-03

Front Desk, was exceptional

2026-06-02

Thank-you for a pleasant stay. The room was very quiet and clean

2026-06-02

Zach is the best!!! We loved that guy

2026-06-02

Desidero che diate un riconoscimento speciale alla signorina Sophie della reception e di una signorina il quale nome iniziava per “O” di colore. Entrambe bravissime (non solo con me) da premiare!!!

2026-05-31

special pour Lorenzo à l'acceuil

2026-05-31

El personal del servicio de desayuno es maravilloso. Hacen que iniciemos el día de una manera perfecta.

2026-05-31

Very good hotel, excellent location. Staff efficient and very helpful. Breakfast incredibly good and abundant. We were staying in the room overlooking the inner yard, very silent and you can have a really good rest.

2026-05-31

you need to update your bathroom .

2026-05-31

Agradecemos que nos hayan ayudado cada vez que pedíamos información

2026-05-31

Yes 👍

2026-05-31

The hotel was fantastic great location right next to everything! The staff were so friendly and answer questions and requests quickly. The rooms were big for 3 people. The person at breakfast was very friendly and makes everyone feel welcome.

2026-05-31

Ci siamo trovati molto bene, avete un personale eccellente

2026-05-30

Excellent hotel, perfectly located, with all comfort.

2026-05-30

Thank you for making our visit to Florence so enjoyable. We would gladly stay here again and highly recommend Hotel Ambasciatori to anyone visiting Florence.

2026-05-29

A great stay

2026-05-28

很好！

2026-05-28

The front desk staff were extremely helpful during our stay.

2026-05-28

Thanks for arranging a room with nice view.

2026-05-27

Wir waren sehr vom Frühstücksbuffet begeistert. Das Personal überaus freundlich und kompetent

2026-05-27

I really loved the general friendly atmosphere of the staff in the beautiful atmosphere of the hotel. Thanks for your hospitality and of course the hotel will be highly recommended.

2026-05-26

Bravo bel hôtel avec un personnel au top.

2026-05-26

Outstanding courtesy and attention provided by the satff, specially from Stefany, in the front desk, and Angelica in the coffee shop.

2026-05-25

Fue una estadia muy confortable y la gente de la reception muy amable

2026-05-25

Special Thanks to Eliana. She helped us and made our stay so enjoyable.

2026-05-25

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2026-05-25

Great hotel. Was booked with the trafalgar tour company

2026-05-25

For de employers! Congratulations!

2026-05-24

Agradecimiento a todos y en especial a Stefanía que fue quien nos recibió con mucha amabilidad

2026-05-24

Thanks to all staffs

2026-05-24

Sophie foi extremamente gentil com a nossa estadia.

2026-05-23

L'ensemble du personnel a toujours été disponible, accueillant, chaleureux et agréable. Une vraie volonté d'être au service du client et c'est très appréciable. Bravo à tous.

2026-05-22

Ringrazio per la disponibilità a darmi una camera cin balconcimo

2026-05-22

Foi uma oima estada! Hotel enorme e impresssionante staff! Muito ageis e espertos! Pessoa da recepçao muito sorridente e proativo. Bar e breakfast idem! Otima ideia do breakfast to go! Utilizamos por duas vezes, por sugestao da recepçao.

2026-05-22

My adapter was broken after I went out. One piece stuck in the wall. Told the receptionist when I checked out. She gave me a free adapter instead. Very nice service

2026-05-21

Wonderful we loved the sugar hour - happy hour drinks and food. It was a welcoming and very pleasant experience. We had a great time there.

2026-05-21

We had a wonderful stay at c-hotels Ambasciatori and would especially like to thank Marcel at the reception for his excellent customer service. He was friendly, professional, and always willing to help, which made our stay even more enjoyable. The hotel location is fantastic — only a 2-minute walk from the train station, making it super convenient for travellers. There are also plenty of restaurants around the hotel with many choices to enjoy, and a convenience store just behind the hotel which was very handy. Another great point is that most of the main landmarks are within walking distance, so it was easy to explore the city. The only area that could be improved is the lighting in the room, as we found it a little too dark. Aside from that, we had a very pleasant experience and would happily stay again.

2026-05-21

Daniella, we loved!!!

2026-05-21

Excelente servicio por parte de Matteo y de todo el personal de recepción.

2026-05-20

un gran saludo para Mateo por su excelente atencion y recomendaciones. Gracias para el!

2026-05-19

Excelente servicio y la habitación muy bien en todos los sentidos

2026-05-19

muchisimas gracias por todo! hermoso todo, volveremos!

2026-05-18

Vorrei ringraziarvi per l’eccellente esperienza durante il nostro soggiorno. L’hotel ci è piaciuto moltissimo: molto comodo, pulito e con una colazione super completa e varia. Vorrei anche sottolineare in modo speciale l’attenzione di Mateo alla reception. È stato sempre molto gentile, disponibile e attento, rendendo il nostro soggiorno ancora più piacevole. Senza dubbio torneremmo e consiglieremo l’hotel. Grazie mille.

2026-05-18

Congrats

2026-05-18

Front desk staff was amazing, and got me checked in a little earlier than plan and held my bags until I was able to - truly wonderful and hospitable.

2026-05-18

Thank you for a really nice stay and for making us feel so welcome

2026-05-18

Su personal en recepción es muy amable ! Atentos y solventaron situaciones y dudas.

2026-05-18

Ringrazio per cortesia e solarità del personale

2026-05-18

Thanks to all the staff for a wonderful Stay and also Assistance om retrieving item of clothing left behind

2026-05-18

Thank you so much for a wonderful stay.

2026-05-17

Staff cortese e disponibile

2026-05-16

Mindig kedves, szogálatkész személyzet.

2026-05-16

Ok

2026-05-16

Excellent job

2026-05-16

Everything was excellent!

2026-05-16

Ringraziamo e complimenti per il buon funzionamento di tutto!

2026-05-16

thanks for the great service!

2026-05-15

The staff is excellent!

2026-05-15

Reception staff and breakfast staff are all excellent

2026-05-14

Todos los funcionarios son supremamente amables, una maravilla la calidad humana de todos, felicitaciones!

2026-05-14

Excelente la atención del personal, el servicio del desayuno y muy comodas las instalaciones

2026-05-13

Thank you for little welcome not with chocolate and also package of pastas gift to take away

2026-05-13

Excelente atencion de Mateo en el counter Muy servicial y atento al igual que los demas

2026-05-12

Un immense merci à toute l'équipe pour cet accueil chaleureux et ce séjour mémorable. Nous avons apprécié les petites attentions. Pour nous c'est un 10/10 sans hésitation. Cordialement Angélique et Christophe Proni

2026-05-12

Everything was perfect. Definitely will be going back.

2026-05-12

Lorenzo at reception is very friendly and helpful. He managed to make us check in asap and did room upgrades for us so we can get rest after long journey. Also, a staff (she is a lady on duty, don’t know her name) at reception in the evening of 10 May offered me one Euro coin, her kindness resolved my problem with drying at a laundromat. Thanks to Lorenzo and the lady. We felt so warmly welcomed to the hotel and Florence!

2026-05-12

Staff excellent and helpful

2026-05-11

Grazie mille. É stato un soggiorno eccellente

2026-05-11

Thanks for maintaining clean rooms and staff are polite.

2026-05-11

Ringrazio tutto il personale ed in particolare Matteo alla reception e il personale operante per la colazione

2026-05-11

Check-in attendant was super helpful as he could tell we were stressed due to a long day of travel. Check-out attendant was gracious offering a bottled water for our upcoming travels.

2026-05-11

Muchas gracias por la atencion, debido a que tuve un incidente i fueron muy amables i serviciales en todo momento.

2026-05-10

When we arrived there was a large conference group checking in, staff were checking making sure guests did not get caught up in the long queue. Good location for the tram and train station. Very polite staff.

2026-05-10

Well done

2026-05-10

Mateo was very helpful and friendly

2026-05-09

Un agradecimiento especial a los camareros del desayuno, muy buena atención. También para los jóvenes de la recepción, muy agradable su atención.

2026-05-09

excellent

2026-05-08

Grazie per tutto. Tornarò.

2026-05-08

Quick checking in and out

2026-05-08

Thank you for a wonderful stay - staff very courteous and professional. Room clean and comfortable. Hotel ideal for exploring your wonderful city.

2026-05-08

Remerciements au personnel de l'hôtel qui a fait preuve de beaucoup de bienveillance , d'amabilité et de disponibilité tout au long de notre séjour.Merci à eux..

2026-05-08

I had filled in the welcome survey in the first evening & found a few items, like tissues, that I thought should have been included in the room. When we came back from breakfast, I was pleasantly surprised to find the items in our room. A big thank you for providing great customer service!

2026-05-08

Thanks for your kindness when I checked in.

2026-05-07

Enjoyed our stay!

2026-05-07

We stayed at c-hotels Ambasciatori in Florence for 14 nights and had a wonderful experience, mainly due to Giulia B. at the front desk. We had a late check-in and was greeted by Giulia with a beautiful smile, she made us feel welcomed the moment we arrived. She arranged a room for us with a balcony and view of Florence which was quite nice. Giulia was extremely efficient, professional, courteous, kind, and helpful, I can’t say enough about her excellent service. She went above and beyond to accommodate us, she recommended a really good restaurant close to the hotel the night we checked-in, and ordered packed breakfast for us when we had early scheduled tours. Thank you Giulia for your excellent service. The room was clean, impeccable, the bed was very comfortable, and housekeeping also provided excellent service, they replaced all toiletries when they cleaned the room. When we called about the broken safe in our room, the hotel staff responded quickly and replaced it the next morning. Breakfast was excellent, it had a variety of selections of hot and cold foods, and Katy (staff) was very courteous and attentive to our needs. We highly recommend c-hotels Ambasciatori to anyone who wants a pleasant and convenient stay in Florence

2026-05-06

Great stay and friendly staff

2026-05-06

Très bon hôtel et personne

2026-05-06

Txs

2026-05-05

All the staff were great. There were regular checks, gifts and satisfaction surveys done. Very good service.

2026-05-04

Staff eccellente

2026-05-03

Great job everyone, it was a very nice and seamless stay!

2026-05-03

Grazie mille per la cortesia e gli ottimi consigli sui ristoranti vicini

2026-05-03

Ringraziamento per lo staff

2026-05-02

very thanks for your kindness

2026-05-02

Alles gut organisiert.

2026-05-02

.

2026-05-01

Je souhaite mettre en évidence le professionnalisme et l'amabilité du personnel.

2026-05-01

Mitarbeiter sind sehr freundlich und hilfsbereit.

2026-05-01

Das Personal war sehr freundlich und zuvorkommend.

2026-05-01

Veramente tutto perfetto

2026-04-30

Il personale di contatto di sala colazioni e bar è estremamente gentile e disponibile .

2026-04-30

Lors de notre réservation nous avions demandé des lits jumeaux. À notre arrivée, la première chambre ne correspondaient pas à nos attentes malgré un appel téléphonique avant notre arrivée. Le personnel a gentiment trouvé une nouvelle chambre répondant à nos attentes malgré l'heure tardive car il était presque minuit. Un grand merci.

2026-04-30

Everyone was extremely helpful

2026-04-30

Front desk employees superb!

2026-04-30

Thank you for making my stay pleasant and easy.

2026-04-29

Front desk

2026-04-29

Thanks for the attentive service which made guest feel welcomed. The management focused on the details and sincere service . This was a highlight among the same level hotels in Italy. Well done.

2026-04-28

Thanks

2026-04-28

Remerciements et félicitations pour le personnel du petit déjeuner

2026-04-28

Very friendly and helpful staff

2026-04-28

Todas las personas con las que tuvimos contacto fueron muy amables y nos ayudaron en todo lo que pedimos. La sugerencia del upgrade nos brindó una habitación con una vista excepcional. Gracias

2026-04-27

I have to compliment the staff - they were all wonderful

2026-04-27

Personale alla receptio (sig.na Sophie soprattutto) di estrema cortesia, gentilezza e disponibilità. Ha saputo suggerirci 2 locali per pranzo / cena prenotando in vece nostra. Personale del servizio colazione sorridente e attento. Tutto molto molto bene. Unica "pecca" - si fa per dire - la distanza dall'ascensore alla camera (452): una bella camminata! Ma non è nulla. S'è fatti tanti chilometri lungo le strade di Firenze...

2026-04-27

Check in staff were wonderful!

2026-04-27

Muy agradecido por todo

2026-04-26

Un hôtel au top

2026-04-26

El personal de recepción (check in & out) muy amable. Mención especial para el chico rubio (no sé su nombre) que estaba en check out el 24/4.

2026-04-26

Everything was perfect and the staffs were amazing

2026-04-25

Amazing will definitely stay here again location is amazing

2026-04-25

I would liek to thank all of your staff. The service we received was exceptional. All of the staff at the hotel were friendly and accomodating. The restaurant staff were exceptional! The manager (gentleman) who gretted us in the morning was so firendly and remembered us from the previous day; that is great service!

2026-04-25

Une belle équipe (à tous niveaux) qui fait que l’on se sent bien dans l’hotel

2026-04-25

Good

2026-04-24

Excelente

2026-04-23

Staff were friendly efficient helpful at all times

2026-04-23

Staff were absolutely amazing especially Zak in the Breakfast area.

2026-04-23

Un equipo humano excepcional

2026-04-23

Grazie

2026-04-22

Muchas gracias al personal de recepción. No solamente fueron educados y amables en su trata, sino que atendieron a todas nuestras dudas y necesidades con celeridad. Y se agradece que hablaran varios idiomas.

2026-04-22

Our stay was fantastic and the kindness and friendlyness of all the staff members is notable. A special thank you to Danai from Reception and Niccolo from breakfast team who were always very helpful.

2026-04-22

Continuar tenir el mateix personal, ja que tot l'equip molt correcte. I la cambrera OSHINI ens van tractar de manera excel·lent en els esmorzas.

2026-04-22

Reception staff and staff at the first floor bar were all excellent.

2026-04-21

Thank you for profesional, promot reaction to the issue reported with the noisy room;

2026-04-22

Very pleasant to interact with the staff. When our safety box decided to give up on its life, staff was very helpful and attentive. Any questions we had were promptly answered and handled professionally. Top class!

2026-04-20

I was visiting Florence with my son for the Rothko exhibition. Your team made our visit one to remember. Thank you so much for everything you do to make visitors most welcome.

2026-04-20

The staff were very friendly and helpful. We were so happy that they could store our luggage before checkin and after checkout.

2026-04-20

Clean staff excellent. Check in staff excellent and helpful

2026-04-20

Estrema cortesia

2026-04-20

un complimento speciale per la cordialità alla Signora Daniela del piano A.

2026-04-20

The reception staff and ineed all staff were excellent. Not sure how effective the aircon was as it was not working in my daughter's room (403). The happy hour drinks and snacks at 8 euro was a very welcome surpise.

2026-04-19

Excelente hotel, la amabilidad del personal impresionante, me llevó una grata experiencia.

2026-04-19

El personal muy agradable

2026-04-19

Grazie ospitalita cortesia e pulizia

2026-04-19

Compimenti per la professionalità e la cortesia dello staff

2026-04-19

Grazie per questa notte di relax.

2026-04-17

Thank the A floor employee always gave help to my hurting leg. Provide ice very quick. Especially thanks to the girl who play basketball before, she is very kind and helpful. Thanks

2026-04-17

Very good

2026-04-17

Merci pour l accueil, la gentillesse et le professionnalisme de toute l équipe.

2026-04-17

It was a great stay on our vacation

2026-04-17

Excellent performance

2026-04-17

Merci à Daine à la réception pour son accueil, son sourire, sa disponibilité et ses conseils et aussi ses réponses à nos questions et...en français. Très professionnelle. Merci aussi à tout le personnel en charge du petit déjeuner: cuisine, staff en salle et accueil; souriant, courtois. Et pour la cuisine du petit déjeuner: excellent petit déjeuner!! Merci au personnel de cuisine,rien ne manquait et petit-déjeuner préparé avec savoir faire et produits de qualité. Ménage impeccable.

2026-04-16

Un ringraziamento al personale del check in al mio arrivo, molto cordiali e professionali in quanto hanno effettuato uno swap di camera su mia richiesta visto alcuni problemi

2026-04-16

Adoramos a gentileza e simpatia da equipe!

2026-04-16

je souhaite saluer la gentillesse des personnes du bar

2026-04-15

O atendimento foi maravilhoso e o café da manhã também.

2026-04-15

Worth the money spent 100%

2026-04-14

Merci à Alberto piur son accueil et sa gentillesse.

2026-04-14

We would like to thank the bar staff and the breakfast staff who were particularly friendly and helpful.

2026-04-13

Thanks

2026-04-13

Très bonnes prestations. Une mention spéciale au personnel du petit déjeuner.

2026-04-13

Congratulations to the staff, very gentle.

2026-04-13

Sehr freundlich.

2026-04-12

Breakfast staff in particular were very friendly and accommodating as were staff on reception

2026-04-12

Gracias por la amabilidad y atención

2026-04-12

Special compliments to the staff at the breakfast area

2026-04-12

Todo el personal, un trato exquisito.

2026-04-11

Sono stato bene. Personale gentile, camera spaziosa pulita e silenziosa . Buona colazione . Complimenti

2026-04-11

Great experience, thank you so much!

2026-04-11

Clean and comfortable room, Kind staff, Excellent service

2026-04-11

Come già detto prima di partire….consiglieró questa struttura Ottima posizione…sempre pronti a soddisfare i bisogni del cliente Bravi!!

2026-04-11

Thanks for letting me check in early! And big thanks to the guys at the reception, that let me store my luggage for the afternoon.

2026-04-11

My family and I would like to thank you for a pleasant stay, in a friendly environment where everything was well taken care of! Anna Greece

2026-04-10

Excellent service, clean rooms and friendly personal. The bartender Gianluca makes us feel welcome and was amazingly friendly and helpful.

2026-04-10

Bravo

2026-04-09

Merci a tout le personnel pour sa disponibilité, son amabilité, sa discrétion et sa compétence

2026-04-09

Thanks a lot for the good services!

2026-04-09

Grazie mille per l'ospitalità e la cura mostrata

2026-04-09

Très beau ,merci beaucoup.

2026-04-09

Than you for acomodation.

2026-04-09

Thank you for the good services provided.

2026-04-08

Everything was good.

2026-04-08

The front desk staff during our stay April 5-7 was fantastic. A pleasure!

2026-04-08

A tutto lo staff per la gentilezza dimostrara

2026-04-08

Cordiali e premurosi

2026-04-09

Breakfast service was wonderful and staff very friendly and helpful and accommodating

2026-04-07

Comfortable room and bath, large enough to place the bags. The breakfast room was crowded, but everything worked well

2026-04-07

Staff Katy and Angelica at breakfast were excellent and made great coffee. In fact Katy served coffee on all 3 days for us and always was smiling and so helpful. The front desk staff were also very helpful in booking taxis for us. All the staff were friendly and approachable.

2026-04-07

Magnífico servicio del front desk y personal total

2026-04-07

The reception staff iscourteous. And they were very polite.

2026-04-06

Al personal de recepción check in check out y al personal del desayuno.

2026-04-06

All the staff members that I met were very friendly and accommodating, especially the receptionist who checked me in (Mary, Mery?).

2026-04-06

Excelente servicio y atención personal.

2026-04-06

AGRADEZCO LA ATENCION DE TODO EL PERSONAL SIEMPRE FUERON AMABLES Y ATENTOS. LA UBICACION MUY BUENA !

2026-04-06

Mes remerciements à katy au restaurant le matin elle est exceptionnelle aux petits soins, vient ensuite oshini et meriem.

2026-04-06

Goede organisatie.

2026-04-06

Grazie mile

2026-04-06

Thank you for the lovely stay. We truly enjoyed everything and appreciate your kind hospitality.

2026-04-06

Das Personal sowohl an der Reception als auch im Zimmerservice und im Speisesaal war generell sehr hilfsbereit und freundlich, insbesondere die Kellnerinnen Claudia und Angelica im Frühstücks-Saal.

2026-04-05

Thank you for a great stay

2026-04-05

Fine orgNisation

2026-04-05

Yurt dışı seyahatlerimde bu kadar memnun kaldığım bir otel olmadı. Her anlamda mükemmeldi teşekkürler muhakkak tekrar tercih edeceğim ve önereceğim sevgiler

2026-04-04

The staff you have is great!!

2026-04-04

The breakfast staff were very friendly and the breakfast supervisor was particularly welcoming. We enjoyed the young waiter coming around the tables to offer homemade cookies.

2026-04-04

N

2026-04-04

Un servicio muy profesional, trato excelente por parte de todo el personal. La mejor ubicación de Florencia, sin duda. Excelente desayuno.

2026-04-04

Thank you to the entire staff during my stay

2026-04-04

Compliments to Rossana (reception) and Katrina (coffee shop) Excellent courteous and accommodating to guests 👍👏

2026-04-03

The concierge staffs are really welcoming and warming. Especially the lady who helped us for checking-in, she made the day

2026-04-03

Mil gracias por toda la atención recibida. Lo pasamos hermoso. El hotel y atención impecable. Un 10/10

2026-04-02

Très Bon accueil. Petit déjeuner très varié et copieux

2026-04-02

Gracias por todo su apoyo en nuestra estadía

2026-04-02

Gracias, por todo!! Excelente servicio y todo en el hotel!! Todo perfecto.

2026-04-01

Las personas de la cafetería son muy amables.

2026-04-01

Excelente atención del personal

2026-04-01

Excelente trato y atención recibida.

2026-03-31

Un particolare ringraziamento alla signora della colazione super gentile e simpatica.

2026-03-31

Thanks to the management team, the catering team and the cleaning team. They all made our stay very welcoming.

2026-03-30

Staff is very kind and helpful

2026-03-30

Das Personal war grandios der Herr an der Bar perfekt 👌

2026-03-30

Vorrei elogiare il servizio offerto dalla dipendente Aurora: è stata molto disponibile e attenta.

2026-03-29

I am so happy with my stay and all staff were friendly and helpful. If i come back to Florence i will stay here for sure.

2026-03-29

Super friendly breakfast staff.

2026-03-29

Ringrazio per aver custodito i bagagli prima che la camera sia pronta e dopo in check out. Massima cortesia e disponibilità

2026-03-31

very ki d and pleasant

2026-03-28

Thank you for the wonderful staff and breakfast food! The bar personnel were top notch as well!

2026-03-27

Personnels sérieux et bienveillants

2026-03-27

Dana was very attentiveand her knowledge in Spanish/Portuguese was very helpfull

2026-03-27

Muchas gracias por la amabilidad y profesionalidad de todo el personal

2026-03-27

The staff is extremely friendly, and the breakfast is very good.

2026-03-26

Than you !

2026-03-26

Merci pour l’accueil et l’efficacité. Mon séjour a été de courte durée cette fois, je pense y retourner avec mon mari pour une période plus longue.

2026-03-26

Ótimo

2026-03-26

Reception staff was very friendly, helpful, and remembered us from our previous visit. The gentleman greeting us at breakfast was very friendly and accomodating.

2026-03-25

Front desk staff was so welcoming! Definitely recommend to our friends visiting Venice in the future

2026-03-25

Ottimo approccio al cliente solerte ma discreto

2026-03-25

The stay in hotel was excellent. The staff were really nice and the approch to the client was on point. I rly appriciate the welcome drink, posibility to leave our bags and the pasta gift. You're doing an excellent job.

2026-03-25

This hotel was a very pleasant surprise! I will be back.

2026-03-25

Muy buena nuestra estancia en el hotel

2026-03-25

The happy hour was delightful!

2026-03-25

The only hotel I have preferred for many years because I feel at home . Thank you to all the friends who were in the service….

2026-03-24

Ringrazio lo staff in particolare il Sig. Igor per la sua disponibilità.

2026-03-24

Igor was fantastic!

2026-03-23

Ringrazio per l’ospitalità e per le future occasioni di alloggio.

2026-03-23

Grazie anche a nome della Desyna

2026-03-23

disponibilià e professionalità in particolare nell'area colazione

2026-03-23

Excellent staff, all very friendly and helpful.

2026-03-23

Colazione ottima Personale molto disponibile

2026-03-22

👌🏻👍

2026-03-20

Oshini and all staff very nice, helpfull

2026-03-20

Oshini F&B Staff at breakfast room made me Ice Chocolate for the first time. Really impressed me.

2026-03-20

Thank you for a very pleasant stay at c-hotels Ambasciatori in Florence. The location was excellent—right next to the train station and within easy walking distance of the main attractions. The room was clean, comfortable, and well maintained, and I appreciated the consistent housekeeping standards. The staff were polite, helpful, and made the overall experience smooth and welcoming. Breakfast was good with a nice selection, and everything felt well organized. Overall, a great experience and very good value for money. I would happily stay again and recommend this hotel to others visiting Florence

2026-03-20

Il mio soggiorno all'Hotel Ambasciatori è stato un'esperienza incredibile. La vista dall'hotel è spettacolare e la camera non è solo comoda, ma ha anche un design bellissimo. Desidero sottolineare la grande disponibilità del personale e la qualità del buffet, vario e davvero piacevole. In generale, è stata un'esperienza meravigliosa; complimenti a tutto il team perché, grazie al vostro lavoro, l'hotel mantiene un marchio di qualità impareggiabile. Assolutamente consigliato!

2026-03-20

Excelente todo

2026-03-20

Thank you very much! We can check in early.

2026-03-20

Many thanks to the management team for maintaining such a high standard of hospitality. We were especially impressed by Igor at the front desk. His friendliness, helpful attitude, and attention to detail made a big difference to our experience. He is a real asset to the hotel. Hope it’s stay the same, as planning to visit again soon

2026-03-20

The staff really understand the meaning of service.

2026-03-20

We had a wonderful stay! The check in and front desk staff was very helpful and accommodating, bringing us up to the room was an unexpected very nice surprise. Room was large and very comfortable, very clean. The Breakfast buffet was amazing and the team attentive. We very much enjoyed our stay and wished we had more time than just one night.

2026-03-20

il personale alla reception, complimenti

2026-03-19

L'accoglienza, la camera, la colazione, tutto era fantastico.

2026-03-19

Ringrazio per la possibilità di avermi dato accesso al buffet della colazione con un po' di anticipo visto che dovevo lasciare la struttura presto. Vorrei segnalare anche la notevole qualità e varietà dei prodotti offerti per la colazione e la grande cortesia e disponibilità del personale in sala.

2026-03-19

Merci . Logement parfait très bien situé

2026-03-19

Complimenti a Oshimi, per la sua gentilezza.

2026-03-19

Quiero agradecer a la atención prestada al personal de recepción y al del bufete desayuno. Ha sido un trato exquisito. Me gustaría que se le informara.

2026-03-19

Super !!!

2026-03-18

Grazie a tutti

2026-03-18

Everyone we met at the hotel were friendly and helpful. I only remember name Igor at the check in who went above and beyond.

2026-03-17

The girl that check is in was great

2026-03-17

Das gesamte Personal von Rezeption, über Sweetbar, Frühstücksraum und Zimmerservice ist hervorragend!

2026-03-17

Todos foram extremamente gentis, desde o começo.

2026-03-17

It was an excellent experience staying at this hotel.

2026-03-16

Complimenti a tutto il personale

2026-03-16

Ho ricevuto più di quello che pensavo

2026-03-15

just, thanks for doing our staying very pleasent

2026-03-14

Gentilissimi tutti Ma in particolare alla signorina Daniela al bar gentilissima dolcissima

2026-03-14

Grazie di tutto

2026-03-12

Thanks for you kind services!

2026-03-12

Thanks for all the little details, that made our stay better!

2026-03-12

Amabilidad, profesionalidad

2026-03-12

Cortesi

2026-03-11

nessun imprevisto

2026-03-11

Many thanks to Igor

2026-03-11

Muy amables y profesionales todos Claro que regresaría

2026-03-10

Everyone are excelent ambasador , the ecuatorian girl at coffee are the best person

2026-03-10

Ringrazio il personale del check in e check out per la gentilezza e professionalità

2026-03-10

Good.

2026-03-09

Grazie per aver reso il nostro soggiorno molto piacevole

2026-03-09

.

2026-03-10

I wish I could remember the gentleman's name that checked us in. He made us feel so welcomed and I thoroughly enjoyed his conversation.

2026-03-09

Ottimo Staff, ragazze sorridenti, disponibili, pazienti,educare e ottima pulizia

2026-03-09

It was an exceptional stay very clean and with the bathroom in every room welcome drink bins hot water everything was perfect 🤩 well done and thank you. We are the maltese ladies

2026-03-08

Personale professionale , disponibile ed esaustivo in tutte le comunicazioni

2026-03-08

Agradeço o profissionalismo e simpatia dos funcionários. Muito útil a guarda de bagagem antes do check-in e após o check-out. Adorei a minha estadia em Florença.

2026-03-08

The staff were wonderful, it is rare to find such great service!

2026-03-07

Спасибо,все очень хорошо!

2026-03-07

Grazie mille to Igor and the sweetest person at bar. The Lady from Ecuador.

2026-03-06

We would like to thank the management and staff. The team was very accommodating and made our stay comfortable, although the air conditioning was not good, the food was disappointing, and access to the lounge required an extra fee.

2026-03-06

パスタをプレゼントで頂き今美味しく頂きました。朝食も美味しく部屋も綺麗でした。

2026-03-06

Bilo je odlicno. Hvala na svemu. Sigurno se vidimo opet 👏🥂

2026-03-06

Ringraziamo Igor, che ci ha accolto, persona molto disponibile e preparata.

2026-03-05

ringrazio Zac per la cortesia, il garbo e la professionalità con cui ci accoglie e accompagna durante la colazione

2026-03-05

Gracias por todo, fue una agradable estadía !

2026-03-05

Yes

2026-03-05

Amabilitatea personalului, incepand cu persoana de la receptie, curățenia exemplară, micile atentii oferite doar ca sejurul sa fie cat mai placut merita nota maxima. Un hotel de nota 10 ! Felicitari !

2026-03-05

Personal excelente y muy profesional

2026-03-05

Ringraziamenti

2026-03-03

Super friendly staff, esp. during check-in and during breakfast.

2026-03-03

Thank you very much for pleasant stay, awesome people through whole hotel. Would definitely recommend to stay and will be happy omce i return in Florence to choose your hotel again.Thank you.

2026-03-03

Nuestro agradecimiento a Lorenzo (Recepción) por su gran profesionalidad y amabilidad.

2026-03-03

اشكر السيد موري يو في الإستقبال على حسن الاستقبال والمعاملة الممتازة وجميع طاقم الإستقبال بصفة عامة

2026-03-02

Personale del ricevimento ed in sala colazioni fantastico davvero

2026-03-02

Tutti molto cordiali, soggiorno eccellente

2026-03-02

Thanks

2026-03-02

Assolutamente un soggiorno da sogno

2026-03-01

Excellent séjour, excellente situation géographique, excellentes prestations globales.

2026-03-02

Muchas gracias por el detalle de cortesia en llegada y en salida.

2026-03-01

Una bona elecció, molt ben situat, molt bon hotel. Repetirem

2026-03-01

thanks

2026-03-01

Igor and the rest of your staff was amazing thank you so much

2026-02-28

Soggiorno ottimo

2026-02-28

Complimenti per tutto

2026-02-25

Excellent stay thank you

2026-02-25

Thank you for the organization and cleanliness

2026-02-28

♥️

2026-02-23

A todos, de recepción, limpieza y en el desayuno, personas de alta calidad humana.

2026-02-23

Everything was good in this hotel.

2026-02-23

How great place during rest! Thank you so much!

2026-02-23

Great place great service

2026-02-23

La atención del personal es muy buena.

2026-02-23

El trato del personal muy bueno Tanto en recepción con Igor como en la parte del desayuno con Angelica

2026-02-23

Un spécial remerciement à Igor (à la réception) pour son chaleureux accueil et son professionnalisme.

2026-02-22

Thank you so much for everything! We had a great time at the c-hotels.

2026-02-22

Thanks for the great stay from start to end

2026-02-23

Personale gentile, colazione eccellente.

2026-02-22

Special thanks to all the staff in every department as we were satisfied with the service overall

2026-02-21

To Giulia and Igor on reception and Angelica in the breakfast room

2026-02-21

Il Personale è molto efficiente e gentilissimo . Grazie per la Vostra cortesia

2026-02-21

.

2026-02-21

Thank you for your sincere service

2026-02-21

Thank you for the upgraded room and the warm welcome (especially in the morning at breakfast).

2026-02-20

Thanks for all

2026-02-19

Complimenti

2026-02-18

Molto diddisfatto

2026-02-17

Menzione speciale per personale check in/out e soprattutto per lo staff della colazione

2026-02-17

Very clean room

2026-02-16

Cordialità e gentilezza riscontrata da tutto il personale

2026-02-16

Au plaisir de vous revoir

2026-02-17

Grazie a tutto lo staff

2026-02-16

MI sono trovato veramente bene e tornerò nel vostro albergo semmai dovessi ancora alloggiare a Firenze

2026-02-16

Thankyou for your service

2026-02-16

Très bel accueil, personnel à l'écoute

2026-02-16

Buon servizio nonostante il grande afflusso

2026-02-15

Queremos resaltar la amabilidad y lo profesionales que han sido dos personas e particular, son las dos mujeres que nos prepararon los cafés a la hora del desayuno. Lamentamos no recordar sus nombres pero si recordamos la buena atención y su sonrisa permanente a la hora de atendernos.

2026-02-14

Herzlichen Dank für die sehr nette Bedienung beim Frühstück und die liebevollen Cappuccinos die wir jeden Morgen von Angelica geniessen durften.

2026-02-13

Everything was as requested Everyone has been very kind

2026-02-13

Ringrazio per la disponibilità e il supporto ricevuto

2026-02-13

Ön resepsiyon görevlisi Giovanni bize doğum günüm sebebiyle harika bir karşılama sundu. Muhteşem manzaralı odada kaldık, çok teşekkür ediyoruz.

2026-02-13

Felicitation pour la qualité exceptionnelle de votre service

2026-02-13

We really enjoyed our stay at the hotel. The staff were amazing - especially LORENZO who ensured we got a great room and always checked in that we were comfortable throughout our stay. Also, the breakfast was very nice, with great options. We will definitely come back anytime we are in Florence. Ciao!

2026-02-13

Thank you for your attention and efforts.

2026-02-13

thank you for your hospitality

2026-02-13

Staff de la reception e servizio sempre ottimo !

2026-02-12

Ottima accoglienza da parte di tutto lo staff! Sempre felici di tornare

2026-02-12

The waiting staff in the restaurant were very good and attentive, especially Angelina who made us coffee when the machines were making very poor almost cold coffee.

2026-02-12

Excellent

2026-02-12

Todo muy bien , servicio excelente

2026-02-12

Personale molto professionale e gentile. Il Signore addetto al check-in della colazione non solo accoglie sempre con sorriso e gentilezza, ma si ricorda persino delle visite precedenti e ha saluti personalizzati.

2026-02-10

Bravi tutti, gentili e sorridenti, soprattutto la ragazza delle colazioni

2026-02-10

Es war super!

2026-02-10

Come ho già anticipato al personale alla reception, siete bravi!

2026-02-09

Complimenti al personale

2026-02-10

Staff efficiente, attendo al cliente e sempre dispoinibile alla risoluzione di dubbi

2026-02-09

Tutto il personale gentilissimo.

2026-02-08

I would to thank Michel at reception. He was so helpful with moving us to another room. We were not comfortable with the bathroom and he gladly assisted us such with such ease. We also had Angelica who made us the best the cuppachinos at breakfast. She was so courteous and friendly. Loved the service we received. The location was awesome, right across the station. Very convenient. Rooms were beautiful and the view of the city was also great.

2026-02-08

Thank you for all service. We enjoyed our stay. Loved the pasta!!

2026-02-08

Tutti molto disponibili e gentili

2026-02-07

Complimenti allo staff del ricevimento e del servizio colazione.

2026-02-06

Thank you to the management team for the great organization and support. Everything was well managed and made the experience very pleasant. Keep up the good work!

2026-02-04

Personale molto cortese

2026-02-04

Complimenti per la cortesia e disponibilità del personale. Colazione ottima e ben assortita

2026-02-04

Grazie a tutti voi per l'accoglienza la professionalità e disponibilità...ma grazie soprattutto per i sorrisi regalatimi ogni volta che incrociavo i vostri sguardi.. Tante cose belle.

2026-02-03

Thank you

2026-02-03

Muy agradecida por vuestro servicio de excelente calidad!

2026-02-03

Thank you for everything

2026-02-03

Complimenti per tutto

2026-02-02

Il personale della reception è stato molto gentile e sicuramente tornerò a soggiornare qui.

2026-02-02

Extraordinary service from everyone we spoke to. We wouldn’t stay anywhere else in Florences. From the front desk to the bar to the breakfast service, perfection!

2026-02-02

Yes, front desk, bar people the cappuccino ladies and the gentleman at breakfast were exceptional specially super welcoming with our dog.

2026-02-02

Boa gestão e excelente equipe.

2026-02-02

Ringrazio il capo sala della colazione

2026-02-02

GRAZIE PER L'ACCOGLIENZA E LA QUALITA' DEL SERVIZIO OFFERTO

2026-02-01

Very nice hotel and cool employees. Thank you !

2026-02-01

Muchas gracias a Lorenzo, su atencion fue de 10 en todo momento, desde el minutos uno nos sentimos como en casa gracias a su simpatia y disponibilidad para todo

2026-02-01

Aurora Bernardi - reception. Solare, disponibile, presente, pro attiva. Grazie!

2026-02-01

Great Service by Marcel at Reception and Angelica at Breakfast!

2026-01-31

Sehr gut geschulte Miarbeiter. Freundlich, aufmerksam. Wir kommen sicher wieder., denn der 1.Aufenthalt war genauso angenehm wie der zweite. Kompliment

2026-01-31

You made my first trip to Europe feel good. I was very happy. Thank you! Grazie!!

2026-01-31

TobLORENZO, Elisa Evelina in the front desl …. And Angelina and Angelica in the breakfast room and the whole breakfast team ! Good staff

2026-01-31

Un grand bravo pour votre professionnalisme et accueil

2026-01-31

A pleasant stay and enjoyed the hospitality and good service and food. Congratulations. Will be back!

2026-01-30

It had been a great service experienced! Thanks for taking care our group!

2026-01-30

MANY THANKS

2026-01-30

very kind and disposal

2026-01-30

Gracias a todo.el.personal. por la amabilidad y hospitalidad mostrada tras el incidente al llegar.. Estuvieron preocupados de nuestra estancia en todo momento. Un atención a Angelina en los desayunos que nos cuidaba en todo momento.

2026-01-30

personale molto cordiale ed efficiente. Grazie

2026-01-30

Mi ha colpito favorevolmente la cortesia del personale e un laudo particolare per Angelica.

2026-01-29

Un gran hotel con muy buen servicio y trato en todas las instalaciones del hotel.volveria sin duda.

2026-01-29

I appreciate kindness of all of you.

2026-01-29

Absolutely amazing!

2026-01-29

Grazie

2026-01-29

Hemos pasado tres noches inolvidables en este hotel. Me ha encantado la profesionalidad y amabilidad de todo el personal. La calidad del servicio. La comodidad y la higiene. Y puntualizar que los detalles y regalos de bienvenida y al marcharnos han terminado de conquistarme. Solo puedo recomendarlo. Volveremos!

2026-01-28

Ho segnalato che nella mia stanza la finestra del bagno era rotta ed il personale con molta gentilezza mi ha proposto il cambio di stanza. Cortesia e gentilezza che ho riscontrato in tutto il personale dell'albergo. Volevo inoltre farvi i complimenti per l'idea, a colazione, di passare tra i tavoli offrendo i dolcetti fatti in casa. veramente un'ottima idea

2026-01-28

Complimenti per la professionalità e serenità

2026-01-27

Had a lovely anniversary stay - thank you for the nice touches of room upgrade, chocolate and welcome drink

2026-01-27

Thank you for pleasant stay

2026-01-26

Ringrazio la direzione innanzitutto per l'upgrade in una junior suite e per averci permesso di usufruire della stanza prima del previsto. Mi sento poi in dovere di ringraziare tutto lo staff al completo per la cortesia, la disponibilità e la cordialità, complimenti a tutti. Torneremo presto a trovarvi.

2026-01-25

The staff were very helpful that encouraged me to book next time in the same hotel

2026-01-25

I had a wonderful stay at this 4 stars hotel. I highly recommend it. The staff was very kind, helpful and always smiling. Spacious and clean rooms. Also a great location!

2026-01-24

Thank you so much for making my stay comfortable!

2026-01-24

学校の研修旅行で訪れました。日本と違って戸惑ったこともあったけれど、いい思い出ばかりで楽しい宿泊ができました！布団も心地よいし、朝食がとても美味しかったです！とくに私の好きなトマトがあって嬉しかったです。ありがとうございました。

2026-01-23

Superb breakfast room staff - very welcoming and polite

2026-01-23

Thanks!

2026-01-21

Muchisimas gracias por la atención!

2026-01-20

Reception Team very polite and professional

2026-01-20

Al personal del hotel

2026-01-20

Vorrei segnalare la gentilezza e la disponibilità del personale con un apprezzamento nei confronti di Lorenzo

2026-01-19

Perfect!

2026-01-20

Buongiorno, e buon lavoro. Personalmente valuto l'insieme della Vostra proposta, semplicemente eccezionale. Un encomio speciale alla gentilezza, al calore umano e alla professionalità. Continuate così! A Firenze, sarete d'ora in poi il mio punto di riferimento.

2026-01-19

We very much appreciate that changes in our arrival and departure plans were easily accommodated at short notice.

2026-01-18

Grazie 🙏 mille

2026-01-18

Thank you for a wonderful time during our stay in your hotel. We enjoyed our experience very much and will be back for sure.

2026-01-17

Foi maravilhoso estar lá !

2026-01-17

Grazie per stare sempre disponibile ❤️

2026-01-17

Thank you so much for changing room. Second day is very nice and beautiful view room!!

2026-01-17

El que me hizo CHECK IN y la que me hizo CHECK OUT, Unos genios, muy buena calidad de personal.

2026-01-17

Thank you very much for your wonderful hospitality during my stay. Although I had sent my room requests through Agoda in advance, the information had not been shared with the hotel. However, the staff member who assisted me at check-in listened carefully to my requests and handled the situation very professionally. I was informed that there was no twin room with a bathtub available at that time, but I was kindly offered a double room that would be changed to a twin room in the evening. When I returned later that day, the room had already been prepared as promised, which I truly appreciated. Furthermore, I was told that my room could be changed to my preferred room the following day. Thanks to the excellent communication among your staff, the information was clearly shared, and the room change was handled smoothly the next day. All of the staff were very friendly, kind, and helpful throughout my stay. The hotel was comfortable, conveniently located near the station, and overall exceeded my expectations. I had a very satisfying and pleasant stay. Thank you again for your excellent service.

2026-01-17

Veramente gentili ed attenti al cliente! Bravi

2026-01-16

Beautiful stay . Truly enjoyed the professionalism of the hotel staff . I love my bedroom

2026-01-16

Muchas gracias por todo. El servicio es excelente.

2026-01-16

The lady named Angelica provided exceptionally wonderful service during breakfast. She is the person I remember most from my visit to Florence and my stay at the Ambassador Hotel. Because of her, I would like to stay at the Ambassador Hotel again on my next visit. The room initially assigned to me was very cold, but the room I was moved to was warm and comfortable. I would definitely recommend this hotel to people traveling from Korea to Florence. She helped create truly wonderful memories for me. Thank you very much.

2026-01-16

Excellent service everywhere and lovely stay

2026-01-15

Thanks

2026-01-15

Great and Warm welcome from the team

2026-01-14

non e' la prima volta che scelgo il vostro hotel e si conferma il mio preferito , lo staff e' eccezionale, le camere sempre piacevoli , ma la colazione e quella che batte tutti , una vasta scelta e prodotti da forno di una bonta' eccezionale , infatti non a caso lo scelgo e lo consiglio come hotel sopratutto per la colazione , spero di ritornarci presto se trovo una tariffa per le mie possibilita' GRAZIE MILLE e continuate su questa strada che fate la differenza

2026-01-13

Siamo stati ospiti con altre due coppie presso la vostra struttura e ci siamo trovati veramente. La posizione del vostro albergo è eccellente ed il personale super professionale. Grazie

2026-01-13

Thank you.

2026-01-13

Gran hotel con grandes profesionales, se nota en la atención de todo el personal hacia los Clientes

2026-01-12

Ringraziamo per l'ospitalità e per averci permesso di usufruire delle comodissime poltrone del bar fino a tarda sera a causa del ritardo del nostro treno il giorno del check-out

2026-01-12

In particolare modo ringrazio Igor, che è stato molto gentile e cortese, ma anche un’altra signora che mi ha consigliato dove andare a mangiare.

2026-01-12

Ringrazio Elisa ed Igor per la loro professionalità.

2026-01-12

Grazie della disponibilità E della cordialita ricevuta Ottimo come sempre

2026-01-12

Thank you for everything! It was a pleasure stay in your hotel! Home feelings!

2026-01-11

Thanks for the care and hospitality!

2026-01-11

Gostaria de agradecer aos funcionários da recepção pela cortesia e atenção dadas, tanto na chegada quando indicaram bons restaurantes e locais para visitas, quanto todo o apoio na saída do hotel.

2026-01-11

Ottimo soggiorno, bellissima struttura e personale gentile e disponibile

2026-01-11

Very kind and lovely.

2026-01-10

Thanks.

2026-01-10

Thank you.

2026-01-11

Na

2026-01-10

Agradecimiento al trato de recepción y del personal del desayuno.

2026-01-09

Congratulation your start main: Angelita

2026-01-08

I like to thank in particular Mr Igor at the check in desk, so courteous took his time to explain so many things to us , gave us a big map of Florence and told us how we will navigate through because I came with my six yrs old daughter who is very inquisitive. He did not know I wrote his name down . Thank you .

2026-01-08

En general, todo el personal del restaurante fue muy atento, muy amable y te hacen sentir como en casa. Mis más sinceras felicitaciones y reconocimiento a su trabajo.

2026-01-08

All your staff from the front desk to the bellman were great courteous and professional.

2026-01-07

Personale disponibile, gentile e il servizio di tenere le valigie dopo il check out è veramente un gesto prezioso e di grande attenzione. Grazie

2026-01-07

Grazie per l'ottimo soggiorno

2026-01-06

Thank you for helping us book a restaurant to have dinner on the 31st December as such a sort notice

2026-01-06

Thanks

2026-01-06

Gracias a todo el staff con la cálida atención

2026-01-06

Grazie per l’eccellente soggiorno.

2026-01-06

Grazie per la disponibilità e per averci aiutato con gli spostamenti all'interno della città, con i consigli su tram, treno e taxi

2026-01-06

Ringraziamo per l’attenzione e la cortesia manifestataci durante l’intero soggiorno

2026-01-05

Staff has been very kind and helpful

2026-01-05

Al personal del Front desk, al del restaurante desayuno, a los de mantenimiento Y limpieza.

2026-01-05

Marcelo, Chef G from the kitchen buffet breakfast downstairs, the bartenders and the entire front desk gratzie mille, ciao

2026-01-06

Thank you so much for everything especially the room update and the welcome note 🙏🏻🥰

2026-01-04

The happy hour in the bar was great as well as the breakfast options.

2026-01-04

Everything was perfect.

2026-01-04

Al personal de recepción y limpieza por su cordialidad y eficiencia

2026-01-03

good

2026-01-03

.

2026-01-03

Angélica del comedor es de diez, dispuesta siempre a ayudar y preocupada por todo.

2026-01-03

Thank you for this awesome stay. The hotel was amazing, perfectly located in Florence. The rooms were very elegant. Our receptionist Giulia was incredibly helpful, able to explain in french the streets to visit when walking around Florence.

2026-01-03

Un grazie per la gentilezza di tutto il personale

2026-01-02

Excellent team. Warm hospitality.

2026-01-02

Thanks very much for a fantastic stay over new year

2025-12-31

Staff is very friendly and room is pretty clean

2025-12-31

the employees were very friendly and helpfull

2025-12-31

とても快適でした。 スタッフの対応も気持ちよく、丁寧でした。 次にフィレンツェに行くときは絶対にまたこのホテルに泊まります❣️

2025-12-31

Thanks to the receptionist. Ciao

2025-12-31

Staff at reception AND breakfast very friendly and professional. After all the years we’ve been staying at Ambasciatori Angelica serving at breakfast is superb in her service. An absolute pleasant experience to receive such service.

2025-12-31

We have been staying at Ambasciatori for many years when in Florence and have the highest regard and appreciation for the professional and always friendly service of the management and staff!!! Congratulations!!!

2025-12-30

Todo muy bien. Un placer haber estado en vuestro hotel. Volveremos a vuestras instalaciones.

2025-12-30

Thank you so much to your friendly and helpful staff. I only stayed one night, but I will definitely visit again.

2025-12-30

Thanks to Angelica from the breakfast staff

2025-12-29

Bravissimi

2025-12-29

Staff was really helpful with the early checkin and bed arrangement request

2025-12-29

Man fühlt sich sehr wohl

2025-12-29

Staff are helpful

2025-12-28

Amazing staff members, very professional keep up the good work!

2025-12-27

Grazie per il bel soggiorno natalizio a Firenze.

2025-12-27

Angelica off the staff was impressive she works for the breakfast

2025-12-27

Personale giovane,Complimenti ragazzi ottima organizzazione, buon anno 🍾🥂

2025-12-27

ILENIA in reception was extremely helpful, checking for when midnight mass was held in the various churches and calling Sabatini's and making a dinner appointment for us.

2025-12-27

Angelica at the breakfast restaurant provided very friendly and kind service. Her special cappuccino was absolutely delicious, and I will miss her hospitality.

2025-12-26

Graciasmpor la atencion personalizada desde la nota de bienvenida y el regalo

2025-12-26

Omg! I study hospitality and I now how hard is to receive a good review. I want to congratulate all of you for your hard work, your devotion and dedication in festive days. You are an excellent team continue doing what you do you are doing amazing!

2025-12-26

Molto cordiali e gentili

2025-12-25

Merci et bonne année à tous

2025-12-25

Nice location Accessible to almost anywhere

2025-12-25

Buonasera, ripeto e confermo, sono contenta di essere stata Vostra ospite. Tutto eccellente Grazie davvero 2 giorni di pura bellezza.

2025-12-25

El personal es muy amable. Felicitaciones de mi parte

2025-12-24

Mes remerciements a Tout le personnel Joyeux noel Bonne année 2026 Bonne continuation

2025-12-24

kindness, courtesy, competence

2025-12-24

special compliant to server Angelica and the waiter in the breakfast area, forgot his name. He has been working there for 20+ years . Both of them were very nice and advised us with time and was willing to help us with special needs. The host was very nice too. He was so plesant and very polite and show smile.

2025-12-23

Tutto bene

2025-12-23

Thank you! The service was amazing!

2025-12-22

Cordialità di tutto il personale un valore aggiunto

2025-12-22

ci tenevo a ringraziare il receptionist di nome Maurizio, è stato molto cortese e ha offerto a me e mia sorella un upgrade della nostra camera.

2025-12-22

The special ANGELICA cappuccino served at breakfast was soothing. I was happy that they prepared an extra cappuccino for our room. Also, the ladies at checkout made up for our mistake of using the minibar, thinking it was free. I'm so grateful. Thank you to all the wonderful staff. Thank you

2025-12-21

Io e il mio compagno vi ringraziamo per averci fatto passare un weekend meraviglioso, grazie per la disponibilità. Torneremo sicuramente!

2025-12-21

Muito bom, recomendo

2025-12-21

Desideriamo ringraziare tutto il personale per la disponibilità e l'attenzione che ci hanno rivolto durante il nostro soggiorno. Un vero punto di forza è indubbiamente la colazione, buffet ricco di prodotti dolci e salati qualitativamente ottimi. Una menzione speciale ad Oshini per la cortesia e simpatia dimostrata durante il servizio.

2025-12-20

Overall, my family are very happy with our stay. It was just super near train station and the breakfast spread was good

2025-12-20

I would like to thank Sophie and Maurizio. They were very understanding, so friendly and helpful.

2025-12-18

The recipient staff were excellent , the crew of breakfast staff were excellent specially angelica

2025-12-18

Thanks everyone for kindness and hospitality.

2025-12-18

Volevo ringraziare tutti ma in particolare modo la Sig.na GIULIA per la sua GENTILEZZA.

2025-12-17

I would like to thank everyone

2025-12-17

Reallly nice

2025-12-17

good

2025-12-17

Grazie per la calorosa accoglienza

2025-12-16

Thanks for the good stay

2025-12-16

i più grandi ringraziamenti alla direzione

2025-12-16

Grazie infinite per l'accoglienza. I miei più cordiali auguri di Buon Natale

2025-12-16

Front desk eccellente

2025-12-15

Complimenti per tutto,ci ritorneremo sicuramente presto.

2025-12-15

Vorrei complimentarmi con il sig Lorenzo per l'accoglienza

2025-12-15

Grazie per l'accoglienza

2025-12-15

Tutti cordiali e professionali

2025-12-15

many thanks for Igor, he was very friendly when we arrive at night by taxi from Verona, where our flight landed instead of Florence.

2025-12-15

Siamo stati accolti calorosamente dalla signorina Nataly, ragazza molto preparata, gentilissima e molto disponibile a soddisfare ogni esigenza del cliente.

2025-12-15

Vi ringrazio infinitamente per l'attenzione mostrata nell'accoglienza, nei servizi offerti, nel personale gentile e professionale dal check in al check out, dal barman e la cameriera del piano A, dalla cortesia nell'accoglienza nella prima colazione ci avete coccolate e viziate. Un grazie particolare ad Angelica del servizio prima colazione. Torneremo presto!!!

2025-12-14

Thank you for all the staff they are all accommodating

2025-12-14

Ottimo servizio

2025-12-14

special cappuccino bueno gustoso!

2025-12-14

Muy bien

2025-12-14

We loved Giovanni especially and his restaurant recommendation was excellent!

2025-12-14

Zach at the breakfast room was always super nice and provided a nice start to the day. Also, the front desk staff was super helpful with some hiccups and extending my stay.

2025-12-14

Ringrazio l'intero personale, professionale educato

2025-12-14

Tutto perfetto, grazie mille

2025-12-14

Staff eccezionale

2025-12-13

The staff was excellent, the room was super clean, it had all I needed.

2025-12-13

Merci beaucoup pour la disponibilité et le service

2025-12-13

El hotel, servicio y personal es maravilloso. Con gusto regresaremos.

2025-12-11

Complimenti

2025-12-11

thank you for your great hospitality and and a special thanks to the receptianist

2025-12-11

Very nice stay

2025-12-11

2日間ありがとうございました。 急な日程変更にもご対応いただき、感謝します。 システム上、変更できないみたいですが、それでも実行しようと頑張ってくれたことだけで嬉しかったです。 本当にありがとうございました。 また来ます！

2025-12-11

Quero elogiar o profissionalismo e simpatia da Aurora

2025-12-10

Tutto perfetto , Danai alla reception e Oshini in sala colazioni hanno fatto diventare il mio soggiorno molto piacevole . Bravissime ragazze . Grazie di tutto

2025-12-09

Thank you once again for for your hospitality

2025-12-09

A tutto lo staff

2025-12-09

Thank you, i enjoyed my stay.

2025-12-09

A Dana per la gentilezza

2025-12-09

grazie per accoglienza e disponibilità

2025-12-09

Complimenti a tutto Lo staff in particolare al sign Maurizio eccezionale su tutto

2025-12-09

Grazie infinite a tutto lo staff, al personale e soprattutto al Direttore Nicola Leone, il quale dirige con alta professionalità, garbo e signorilità la direzione della struttura alberghiera. Complimenti! Cordialmente Dott.ssa Maria Rosaria Iannelli Ing. Rosario Landi

2025-12-08

Disponibilità del personale della Reception e della Colazione

2025-12-08

il personale era eccellente e molto disponibile con un ottimo Il WiFi era eccellente e le camere erano fantastiche. Tornerò e lo consiglierò.

2025-12-07

Grazie per la cortesia del personale

2025-12-06

complimenti per la semplicità, rapidità del check in e check out

2025-12-05

Personale molto gentile e disponibile.

2025-12-04

Il drink di benvenuto è stato apprezzato, la pulizia della camera anche, la comodità del letto.

2025-12-03

Thank you for your compliments and nice organisation in the hotel! It’s very touching and kind! All the staff is guests oriented which gives you the feeling of warmth and special treatment! Thank you!

2025-12-02

Ringrazio la direzione per la professionalità e disponibilità

2025-12-02

Complimenti a tutto lo staff per la gentilezza e cortesia. Hotel moderno comodo e dotato di ogni confort

2025-12-02

Thanks everybody for ALL services.

2025-12-01

Il mio soggiorno all’hotel Ambasciatori è stato perfetto in ogni singolo aspetto. Vi ringrazio per l’efficienza e la professionalità degli operatori e per il confort ricevuto durante la mia permanenza.

2025-11-30

Personale gentilissimo

2025-11-30

Thank you for providing a clean and comfortable stay for us. We will definitely stay at your accommodation again.

2025-11-28

Excellent efficiency and friendliness from Giulia at reception on arrival and every day after

2025-11-27

Personale accogliente, educato e professionale

2025-11-27

Muchas gracias por mejorar mi habitación, a una habitación mayor y sin coste, para que estuviéramos más cómodos.

2025-11-27

Excellent behaviour from the team of the reception.

2025-11-27

In particolare ad Angelica delle colazioni

2025-11-27

Thanks for :Ilenia, Simon , Goli, Maurizio. (Reception ) Thanks also : Angelica (breakfast) Thanks for: Abigail and Ame (chambermaids) Thanks for the guis bar: Gianlucca , Radin , Yasaman. *Miei complimenti a Ilenia che anche sotto pressione hai mantenuto la classe ed la diplomazia per trovare una soluzione per il mio caso . Grazie mille .

2025-11-27

Obrigado

2025-11-26

非常感謝你們的招待，很榮幸有機會可以入住貴飯店

2025-11-26

fantastic

2025-11-26

Al personal del hotel siempre muy amables todos desde que llegamos hasta que nos retiramos.

2025-11-26

Igor è stato molto gentile e professionale…💯💯

2025-11-26

Gracias por todas sus atenciones y su buen trabajo!

2025-11-25

Thank you, the staff at the front desk were courteous and helpful.

2025-11-25

Thank you for your great service

2025-11-25

Thank you for your great services and upgrade facilitation with special thanks to Goli. Thanks

2025-11-25

Personale molto cordiale e disponibile, capace di problem solving,

2025-11-25

Everything is excellent.

2025-11-24

Ottimo soggiorno

2025-11-24

Al personale, gentile, sorridente e disponibile

2025-11-24

All were great

2025-11-23

Well done

2025-11-23

I would like to thank Danai at the front desk, extremely helpful and friendly at check in and check out.

2025-11-22

Vi ringrazio davvero per la cortesia e la disponibilità che ho incontrato da parte di tutto il personale. Vi segnalo in particolare Igor che ci ha accolti la sera del 19 e che ci ha risolto qualche problema di logistica dedicandoci tutto il tempo necessario a trovare una soluzione che comportasse il minimo disturbo per noi.

2025-11-21

Ho avuto il piacere di trascorrere una 20 di minuti al bar, del giorno 20-11 fascia oraria 14,00/14,30, i miei complimenti alla barista per qualità cortesia ed eleganza. Penso che il nome nella targhetta fosse Daniela.

2025-11-21

Good

2025-11-20

Agradecimiento al personal y muy especialmente agradecemos el trato recibido en el desayuno por parte de la Signora Angelica!

2025-11-20

Bravo pour votre qualité d'accueil et la propreté des chambres

2025-11-20

Well done

2025-11-20

Très bien, merci !

2025-11-20

Complimenti a tutto lo staff

2025-11-19

Personnel gentil et serviable. Linge de toilette changé tous les jours.

2025-11-18

Thank you, Angelica for your kindness !!

2025-11-18

Thank You to Igor, he was very helpful to my dad and I. I would also like to thank all the front desk staff, they were all wonderful as well! Will definitely and will be staying here again next time!

2025-11-17

un ringraziamento per la vostra professionalita,

2025-11-16

Hospitality was excellent. Excellent staff at front desk, breakfast and housekeeping.

2025-11-16

Vielen Dank für den wunderschönen Aufenthalt in Ihrem Hotel und damit auch verbunden in Ihrer wunderschönen Stadt Florenz! Roland Preußer

2025-11-14

Das erst Zimmer 508 war leider nicht zufriedenstellend. Die Zimmeraufteilung ist etwas schwierig und das Rauschen/Röhren der Lüftung war sehr laut. Wir erhielten anstandslos für die zweite Nacht eine top Zimmer. Vielen Dank

2025-11-14

I felt very welcome and comfortable in your hotel, thank you.

2025-11-14

Los felicito por su tarea que se ve reflejada en el Hotel. Nos sentimos muy a gusto

2025-11-14

Gracias por la atención

2025-11-12

Thanks for the great exoerience we had in your Hotel. the mamagment team in the front desk and their team were professional, and respectful, and happy to help!!

2025-11-12

Thanks for all team

2025-11-12

Excellent hotel

2025-11-12

👏👏

2025-11-11

Pedimos um quarto com 2 camas individuais e o nosso pedido foi atendido de imediato.

2025-11-11

Complimenti a tutto la staff

2025-11-11

I migliori auguri per gli affari.

2025-11-11

I would like to congrats and say thank-you for everyone for the great services n helpful to explained well to foreigners.

2025-11-10

Thanks for the upgrade and friendly and competent service at the desk.

2025-11-10

Thank you it was excellent stay and the staff was nice and helpfull

2025-11-10

Thank you

2025-11-09

Accueil très chaleureux et sympatique, personnel toujours à l'écoute

2025-11-09

Vielen Dank für alles!

2025-11-09

Camareire. Excelente

2025-11-09

personale molto gentile e attento, complimenti

2025-11-08

Grazie dell’ottima ospitalità! Personale davvero disponibile e professionale.

2025-11-08

Tutti molto gentili, dalla accoglienza al servizio colazione. Grazie

2025-11-08

Complimenti alle ragazze della reception, soprattutto la ragazza con i capelli neri e la frangetta

2025-11-09

No entregue las llaves al retírame una disculpa y gracias por todo

2025-11-08

Muy buena atención por parte de los empleados. Tanto recepción como los empleados del desayuno. Habitación amplia y limpia.

2025-11-07

Merci à l’ensemble du personnel de l’accueil , professionnel aimable et souriant

2025-11-07

Vorrei fare i complimenti alla persona che si è occupata della pulizia della nostra stanza, avevamo avvertito che mio marito è fortemente allergico alla polvere e la camera ci è stata fatta trovare perfetta, anche il giorno del riassetto veramente ben pulita.

2025-11-06

Ringraziamo per il servizio accoglienza e per la qualità dell’offerta complessiva. Forse si potrebbe dare la possibilità di avere una colazione più semplice e meno costosa. Per il resto tutto funziona molto bene. Grazie ancora e alla prossima occasione.

2025-11-06

Obrigado pela estada

2025-11-06

Personale attento e disponibilissimo. Struttura meravigliosa e camera da sogno.

2025-11-06

Vera Nice place/stay

2025-11-06

ありがとうございました。とても快適に過ごせました。

2025-11-05

Gracias por todas las atenciones

2025-11-05

Faccio i complimenti a tutto lo staff

2025-11-03

Staff molto professionale.

2025-11-03

Dalla reception a tutti camerieri

2025-11-03

Professionali, gentili e simpatici. Sento già nostalgia

2025-11-02

The stay was excellent!

2025-11-02

A great hotel in every aspect

2025-10-31

Staff at bar

2025-10-30

Thanks for the excellent hospitality.

2025-10-30

Sig. Igor al mio arrivo è stato veramente gentile e cordiale. grazie

2025-10-30

Mi trovo sempre molto bene nel vostro hotel e questa volta l'esperienza è stata ancor più positiva perché mi è stata assegnata una camera più spaziosa e rinnovata, rispetto ai precedenti soggiorni, pur ad una tariffa moderata. La gentilezza e l'accoglienza di tutto lo staff, sia alla reception, che nella sala colazione è sincera e veramente gradevole quando si viaggia per lavoro e si è normalmente nervosi e stanchi. Le stanze hanno tutti i servizi e gadget che uno spera di trovare, che non sempre sono presente nei 4 stelle: bollitore con biscottini, ciabatte, frigobar, campioncini Grazie ancora. Non sempre riesco a trovare una stanza a tariffe adeguate alle mie policy aziendali ma quando riesco, siete sempre la mia prima scelta a Firenze!

2025-10-30

All was good

2025-11-01

ringrazio Zack e Angelica del garbo cortesia e professionalità con la quale mi accolgono facendomi sentire a mio agio

2025-10-30

Keep going, the future will be better!

2025-10-29

The reception and the bartender were all very friendly and great staff ! Thank you !

2025-10-28

Um agradecimento aos funcionários que trabalham servindo o café da manhã.

2025-10-28

Ringrazio Igor per la cortesia e la disponibilità data.. e anche per l’ upgrade della camera

2025-10-28

I would like to prase the young lady that made our check in, unfortunatly I don't remember her name, but she was very helpfull and very nice.

2025-10-27

Bravo pour la qualité d’accueil des employés

2025-10-27

Un très bon séjour, merci à l ensemble du personnel

2025-10-27

Prossima volta un po’ di sconto visto che vengo una volta al mese

2025-10-26

Bravissimi

2025-10-26

Agradecimiento especial Daniela del bar

2025-10-26

Thanks

2025-10-26

Compliment to the staff

2025-10-25

Luggage transfer

2025-10-25

We would like to thank the management and the entire staff for such a lovely and memorable stay. Your team's kindness and professionalism made our trip to Venice truly special. Thank you!

2025-10-25

General support by the staff was good

2025-10-25

A well-run hotel, in a superb location; all staff helpful and kind, good breakfasts, clean and comfortable room and I was delighted to have a balcony

2025-10-24

Thank you all for your services and help especially getting transportation and suggestions of places to have dinner

2025-10-24

👍

2025-10-24

Thank you for providing beverages that was amazing to have something to drink in the room.

2025-10-24

Ottima organizzazione

2025-10-24

Very friendly staff and nice,friendly treatment

2025-10-23

Merci pour votre accueil

2025-10-23

Very good

2025-10-23

Thank you !

2025-10-23

El personal del hotel muy amable y atento, en especial las personas que atendían el desayuno.

2025-10-22

Thank you all!

2025-10-22

Gilnazi Zakaria Oshini

2025-10-21

Obrigada pela lembrança que deixaram no quarto

2025-10-21

Thank you for your great staff and service

2025-10-21

Great hotel and staff

2025-10-21

Grazie! The staff and accommodations were excellent!

2025-10-21

Grazie per l’accoglienza

2025-10-20

Brava Angelica nella sala colazioni

2025-10-20

I would like to give a special thank you to the employees Sophie and Oshine

2025-10-19

Todo bien

2025-10-19

Συγχαρητήρια στο προσωπικό και τη διοίκηση για τις εξαιρετικές υπηρεσίες και την οργάνωση. Ιδιαίτερη αναφορά στη Julia της reception, που με το καταπληκτικό της χαμόγελο την ευγένεια καιτην εξυπηρέτηση της, μας έκανε να αισθανθούμε άνετα και φιλόξενα απο την πρώτη στιγμή. Πολύ εξυπηρετική και ευχάριστη επίσης και η Angelika στο πρωινό.

2025-10-19

❤️

2025-10-19

Very satisfied from Julia in the reception to Angelica at breakfast there was a feeling of warm hospitality. Also, some small gifts and a warm welcoming note in the room make a difference.

2025-10-19

Good 2 days in this hotel, very happy

2025-10-19

Restaurant team for breakfast was exceptional

2025-10-19

Thanks for you kindness. Special mention to Daniela at the bar she's amazing.

2025-10-18

thank you🥰

2025-10-18

Grazie di tutto il conforto, l'attenzione e la cucina!

2025-10-18

I whish I could stay longer at this hotel! The staff in general was very helpful, caring and attentive. Take my hat off, especially to Angelica in the breakfast area and to the manager a tall gentleman with glasses (sorry don't know the name) very polite and he made sure we were pleased and happy with our meal. Thanks a million.

2025-10-17

Thanks for getting us a room without having a reservation

2025-10-17

Great place

2025-10-17

The dining room manager and his staff were pleasant, professional and attentive. 🙏🏽

2025-10-17

All of the staff was outstanding! The check-in staff and breakfast staff especially! Check-in allowed us to check our bags about 5 hours before check-in time. We were able to enjoy touring around Florence without our bags. Such a wonderful help.

2025-10-17

Ok

2025-10-16

lovely management as always

2025-10-16

many thanks to all of you

2025-10-15

All the check in and check out people. Super attentive and pleasant going above and beyond their duties

2025-10-15

Thank you for making our stay so nice. Everyone was friendly, helpful and polite!

2025-10-15

I appreciate the small touch of a hand written note to welcome me. It is a small thing but I do really appreciate the welcome. The small gift before I left was also a great touch. Thank you and all the staff for the warm hospitality

2025-10-16

der Mitarbeiter beim Check-in hat uns vorgeschlagen ein upgrade zu machen, da wir 5 Tage gebucht haben. Fazit: ein sehr schönes Hotel, zentral, ruhig, freundliches Personal

2025-10-14

Igor is verry kind and professional.

2025-10-14

Preparatissimi

2025-10-13

Thank you for the kindness and hosting, you are amazing!

2025-10-13

Staff very friendly and helpful

2025-10-11

High efficiency and professional.

2025-10-11

Lorenzo is great. He made us feel like home, for sure I will use in the future the hotel

2025-10-10

Nos encantó la estadia en el hotel.

2025-10-09

Thank you for offering us a room upgrade — we truly appreciated being able to enjoy a room with a wonderful view.

2025-10-09

All the reception employees were great , they help us with info and tours , taxi and restaurant . I want to say special thanks to the lady at the breakfast buffet ( I wish I remember her name ) she was blond and no Italian super sweet and kind

2025-10-09

Thank you for your hospitality.

2025-10-08

Agradezco su cordialidad y atenci

2025-10-08

Thank you for the welcome note!

2025-10-07

You have a fantastic staff of smiling, neat, professional and helpful individuals. Well done!!

2025-10-07

Grazie per avermi fatto sentire molto bene.

2025-10-07

Igor checked us in and he was fantastic. Professional, welcoming and a great ambassador for your brand.

2025-10-07

Thanks to Igor on reception who greeted us like old friends and has an exceptional level of hospitality service . 5 stars and thank you ;)

2025-10-06

Lovely room. Delicious breakfast.

2025-10-06

First time visiting and it was amazing!! Thank you!!

2025-10-06

Thank you for everything. Blessings to you all!❤️

2025-10-06

Thanks. Overall, we liked it.

2025-10-06

Quiero dar las gracias la recepcionista que nos atendió, y la equipo de limpieza por su magnífico trabajo.

2025-10-06

The bar was great and really enjoyed happy hour, after a busy day. Nice to end my day there before bed.

2025-10-06

Il personale è molto gentile

2025-10-06

agradezco la amabilidad del personal que nos pusieron en una habitacion con vistas excelentes

2025-10-05

We received a upgrade which was unexpected -- lovely room with view, nice happy hour, and delicious breakfast, both quality and quantity!

2025-10-05

Everything was amazing. Thank you for making our honeymoon so enjoyable!

2025-10-05

Everyone was ever helpful either with reservations, greetings or general inquiries.

2025-10-05

everybody was good. Sofia was exelent !

2025-10-05

Thanks to everyone from the front desk to the dinning room, a wonderful stay.

2025-10-04

Good

2025-10-04

The front desk staff, breakfast manager, and bar tenders were wonderful - truly professional, friendly and accomodating. Congratulations for a business that is well-run

2025-10-04

The best hotel near train station. TQVM

2025-10-04

Excelente todo el servicio y la atención del personal del hotel.

2025-10-03

Merci pour votre accueil!

2025-10-02

complimenti per l'affabilità del personale in particoilare Angelica e Zac

2025-10-01

Maurizio per la disponibilità e professionalita’e Goli

2025-10-01

All of the staff were polite and helpful .

2025-10-01

Nice hotel - great breakfast choices.

2025-10-01

Thanks for your hospitality.

2025-10-01

Keep up the good 👍 job

2025-09-30

elisa was great, balcony, mirror, lamp was too big for the table blocked half the tv

2025-09-30

Thank you for our recent stay at your hotel

2025-09-30

Thank you so much for an incredible stay.Staff we very professional and eager to help with whatever you needed

2025-09-30

The best

2025-09-29

Un servicio excelente desde recepccion hasta las personas de cafeteria , amables y mostrando una sonrisa cada momento, estando pendientes de lo que nos podia ayudar. Servico de habitaciones igual de amables Para nuestra familia un 10 en calidad humana que en ocasiones cuesta encontrar

2025-09-29

Mon mari et moi-même avons apprécié votre établissement pour l'organisation qui était parfaite. Le personnel est agréable et professionnel et son excellente localisation par rapport au centre ville.

2025-09-29

Muy buena atención de todo el personal

2025-09-29

Me gustaría hacer especial mención de Angelica, camarera que nos atendió en el desayuno. Su amabilidad, profesionalidad y cercanía marcan la diferencia.

2025-09-29

Thanks so much to the breakfast staff who kept a well stocked buffet.

2025-09-28

Wir waren als Ehepaar für 5 Nächte /6Tage dort. Besonderer Dank an die Rezeption und an das Personal im Frühstücksraum Herrn Zack, Fr. Yasaman und Fr. Angelika sowie Herrn Arvin. Sehr hilfsbereite und kompetent Rezeption. Frühstück war sehr gut, mit kalten und warmen Gerichten, frische Croissants und sonstigen Kuchen. Wir haben den Aufenthalt sehr genossen. Das Hotel liegt sehr zentral, gegenüber von Hauptbahnhof . Alle Sehenswürdigkeiten sind innerhalb von 10-20 min zu Fuß erreichbar. Von dort nach Pisa mit dem Zug nur knappe 1 Stunde( ca. 10€) und Flughafen 20 min( nur 1,70€/ Person) erreichbar. Wir würden das Hotel gerne weiter empfehlen. Es war alles super. Vielen lieben Dank.

2025-09-28

Wir waren als Ehepaar für fünf Tage in diesem Hotel. Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind innerhalb von 10-20 Minuten zu Fuß erreichbar. Ein besonderer Dank an das Personal im Frühstücksraum Herrn Zack, Frau Angelika und Frau Yassman. Sie waren sehr nett und hilfsbereit, auch beim anderen Fragen bezüglich Sehenswürdigkeiten etc. Waren sie hilfsbereit,. Es wurden uns immer frische Cafés, Cappuccinos und sonstiges zum Tisch gebracht,. Das Frühstück war wunderbar und lecker, sehr umfangreich( gekochtes Ei, Rührei, Wurst, Bacon, verschiedene Käsesorten, frische Obst und Gemüse, verschiedene Kuchensorten und vieles mehr . Das Hotel ist sehr sauber. Die Damen und Herren an der Rezeption waren jederzeit hilfsbereit und sehr freundlich. Wir haben unseren Aufenthalt dort sehr genossen. Wir empfehlen dieses Hotel auf jeden Fall weiter.

2025-09-28

Staff are wonderful for accommodating our group of 30.

2025-09-28

Excellent service!!

2025-09-26

Giulia & Gioviani were both excellent. Went out of their way in a very busy time to help.

2025-09-26

Vielen Dank für den wunderbaren Aufenthalt!

2025-09-26

Thanks for a generally pleasen stay.

2025-09-26

it was our second stay at the hotel. staff was super helpful and friendly as always. special thanks to Danai and Ilenia for providing us with everything, including booking our trips around Tuscany

2025-09-25

We couldn’t check in as we arrived early buy when we came back around 3pm, it still took a while before we could enter the room. The shift of the staff who handled us earlier ended (when I asked about our room at about 3pm, she said there was change of staff) and there might not have been a proper turnover to the incoming staff because I had to ask against 3:30 if we could enter our room already. We had to wait for almost an hour before our room became ready. I loved the idea though of a welcome drink.

2025-09-25

Staff super gentile e disponibile

2025-09-25

Thank you fir gave us spacious room.

2025-09-24

Thank you for the arrangement of transport from the hotel to Pisa Airport.

2025-09-23

Thank you for the upgrade on our room!

2025-09-23

Thankyou to the front staff that checked us in. She was extremely helpful. You are lucky to have her.

2025-09-23

Tuvimos un problema con un peluche de una niña que se olvido en la habitación , y apareció en el medio de la ropa de la cama que iba para la lavandería, super amables, profesionalidad, muchísimas gracias

2025-09-23

The ladies on the breakfast buffet where very attentive and nice.

2025-09-22

You're hotel delivered my expectations

2025-09-22

The reception who greeted us on arrival and the lovely waitress at breakfast made this rating much higher than it would otherwise have been, they were brilliant and I hope how wonderful and welcoming they are is recognised.

2025-09-21

Everything worked exactly how a hotel should.

2025-09-20

Staff are friendly

2025-09-20

Muchas gracias!!!

2025-09-18

Ottima la posizione

2025-09-18

Excellent service

2025-09-18

Great

2025-09-18

thank you for the staff

2025-09-17

Very nice and helpfull Staff at the reception.

2025-09-17

Thanks a lot for your kindness and for services at the top level!

2025-09-17

Excellent service

2025-09-16

Obrigada por tudo

2025-09-16

Thank you for our nice sta

2025-09-16

Votre personnel est au top

2025-09-15

Thank you for a lovely stay at your hotel!

2025-09-15

grazie! il nostro soggiorno è stato molto confortevole

2025-09-15

Staff alla sala colazione

2025-09-15

Breakfast staff are delightful. Sweet bar is great.

2025-09-15

Great staff and exquisite hospitality. In the breakfast room, they remember you after your first breakfast!

2025-09-15

Just that everything was good

2025-09-14

Front desk staff are excellent!

2025-09-14

Thank you for your kindness and warm treatment.

2025-09-14

thank you for all kind hospitality

2025-09-14

A wonderful stay! All the staff we met were friendly and professional and very welcoming! Thank you for a hospital welcome!

2025-09-13

NA

2025-09-12

We have stayed in another NH hotel before and this one was also amazing.

2025-09-12

The man who welcomed us in the breakfast room was very attentive and kind. Igor was also very helpful with check-in.

2025-09-12

Sehr freundlich und feiner Aufenthalt

2025-09-12

Room very clean and comfortable. Your staff very helpful and polite

2025-09-12

The services we received were excellent, thanks to all those individuals who made our stay feel welcomed. Our only uncomfort was the small room where could barely walk around the bed.

2025-09-10

Thank you for the lovely service, especially Emilia. She was nice and helpful.

2025-09-10

Thank you for an excellent stay

2025-09-10

Excellent and friendly service rendered by all staff. Thanks again

2025-09-10

Gracias por la atención tan amena. Sami de recepción excelente y muy predispuesto, Tomás y Angelica del desayuno excelentes muy cordiales, siempre con una sonrisa y dispuestos a ayudar Excelente personal me hicieron sentir como en mi Casa gracias

2025-09-09

Vorrei sottolineare la cortesia e la simpatia al desk. In particolare di una ragazza con capelli lunghi raccolti a coda di cavallo. Non so il nome. Davvero brava.

2025-09-09

The location is very good. Overall stay was comfortable.

2025-09-09

We were a group of 12 and we were pleased without stay. The staff went above and beyond.

2025-09-08

Been a couple of times to Florence but not likely to come back again as I have seen what I wanted. Location is good for catching trains.

2025-09-08

The whole staff was professional and always welcoming.

2025-09-06

The Hotel is very good but the surrounding area is very crowded even it is difficult to walk