c-hotels Club

2026-07-04

The staff was very nice and professional.

2026-07-04

Everything was perfect. Location by the train station was excellent. Each one of the staff was very helpful. Specially we want to mention Daniel.

2026-07-03

Félicitations pour le service

2026-07-01

They were very helpful and friendly.

2026-06-30

Thank you

2026-06-29

Komplimente für die Nachhaltigkeit, vor allem die Möglichkeit das Wasser aufzufüllen & Personal sehr nett

2026-06-28

Everything was very nice. Thank you Nikola, I'll come back again.

2026-06-28

Very welcoming staff!

2026-06-27

Merci à toute l'équipe qui est très serviable, souriante et agréable

2026-06-26

The bar staff on the evening were super friendly and helpful

2026-06-26

Had a lovely and comfortable stay. Management and staff were very friendly and courteous. Would definitely book this property again anytime I'm in Florence.

2026-06-26

Grazie di tutto. Siamo stati benissimo.

2026-06-24

Todo excelente !

2026-06-24

Спасибо за работу вашего персонала.

2026-06-24

Muchas gracias por su excelente servicio. Todos son muy amables.

2026-06-23

Thanks for a nice stay

2026-06-23

.

2026-06-23

Grazie, molto cordiali e sorridenti

2026-06-22

The location was very good. We enjoyed our stay there.

2026-06-22

Excellent

2026-06-21

Everything was superb. Thank you for making our stay so comfortable

2026-06-17

Hotel manager is great. We needed 2 split beds last minute and he accommodated request seamlessly! He also gave us comp welcome drinks!

2026-06-17

Very accommodating and professional.

2026-06-17

Excellent accommodation thank you

2026-06-16

Très bon accueil Qualité d’écoute Service performant

2026-06-16

We thoroughly enjoyed our stay. Especially the professional and courteous staff. Overall very impressed.

2026-06-16

We thoroughly enjoyed our stay. Great facilities but the staff were exceptional and contributed greatly to our overall enjoyment

2026-06-16

Lo staff è molto cortese e disponibile

2026-06-16

Super accueil. Merci à toute l’équipe !

2026-06-15

Front desk people were very helpful and nuce

2026-06-15

I am really grateful for the staff in the reception who greeted me during my check-in time. It was already late at night but he was so professional and kind, unfortunately I forgot his name. But anyway, thank you very much for giving me the map and recommendation of where to go in Florence. Grazie mille !

2026-06-15

Grazie del soggiorno e del servizio. Sicuramente qualora ricapitassimo a firenze lo risceglieremo se sarà disponibile

2026-06-10

Gracias a Nicola por su amable recepción el día de nuestra llegada y durante la estadía. También gracias a quienes nos atendieron en el desayuno. Especialmente a un muchacho al que lamentablemente no le pedimos ni vimos su nombre que hace unos capuchinos excelentes. A la persona que limpiaba nuestra habitación por cuidar tan bien nuestras pertenencias y a todos los de Recepción porque que cada salida y/o llegada era encontrarse con una sonrisa.

2026-06-09

Abbiamo soggiornato solo una notte ma ci siamo trovati molto bene. Il personale è stato professionale ed estremamente cortese.

2026-06-08

Most friendly and very helpful. Made the stay excellent

2026-06-07

Many thanks for giving me good stay and comfortable in your hotel, really appreciated.

2026-06-06

The front desk staff were extremely helpful and courteous. They represented your company very well.

2026-06-06

Destacar la amabilidad del personal de cafetería y en especial de Roshan de

2026-06-06

Thanks for recovering my contact lens from the sink.

2026-06-05

Thank you for your help at the reception desk, you were very helpful. The only problems I find is a bit noisy and a bit too small.

2026-06-02

Thanks for booking taxi for me and help me to determine the academic gallery is whether opening

2026-06-03

Merci a toute la équipe pour votre accueil et votre écoute.

2026-06-02

I had a wonderful experience at this hotel, and the reception staff played a big part and making our stay enjoyable. From the moment we arrived, they were welcoming, professional, and friendly. They handled whatever questions we had very promptly and were always willing to assist us with a smile. They’re excellent service made us feel valued and very comfortable throughout our stay. they helped us with local restaurant suggestions and sightseeing and everything around in that general area for us to enjoy. I would like to acknowledge Niccolo and Tommaso for their hospitality and outstanding service.

2026-06-03

Youyou

2026-06-02

Amazing staff! Nicolo was absolutely awesome !

2026-06-02

Thanks for making me feel welcome.

2026-06-02

Thanks a lot for giving us a warm and friendly welcome inspite of we having some complications with our travel and baggage

2026-06-02

The entire staff provided outstanding customer experience to us . Front office and the staff in restaurant.

2026-06-02

Graze! Fantastico!

2026-06-02

good!

2026-06-02

We had a very pleasant and good stay at the hotel. The staff was very kind and nice and helped with everything needed. Highly recommend.

2026-05-31

Thank you

2026-05-30

We had a really lovely time here. Perfect location, very comfortable, great facilities, and very friendly staff. We will probably stay here again.

2026-05-29

Thanks a lot for having me and my wife so gently!

2026-05-29

Thanks for you management.

2026-05-29

Thank you for a wonderful day enjoyed our time and staff was great.

2026-05-27

Sehr freundliches und hilfsbereites Personal.

2026-05-28

Very helpful pointing out good restaurants in the vicinity.

2026-05-25

All staff, from reception to the breakfast including the cleaners were very nice and made us felt good. This is what we appreciate the most. The decoration in the lobby and bf area is very nice. Location super comfy, walking from the center but not in the middle of the mess :-) if we are back we definitely check again with you. Thank you

2026-05-25

Best regards for all the people working in hotel :) It was a very nice stay.

2026-05-24

The staff was great!

2026-05-25

All was very good

2026-05-25

Many thanks to the front reception and bar staff who were exceptionally friendly and helpful.

2026-05-24

Thank you for a lovely stay. Italy is one of my top counties to visit and the people were really welcoming. Staff at the hotel were excellence. :)

2026-05-23

Agradeço a atenção recebida em nosso check-inn e check-out. Recebemos informações importantes e sugestão de qualidade, além do esforço de comunicação da equipe

2026-05-22

Todo fue excelente. Todo el personal muy amable y profesional. Las instalaciones simples limpias y muy estéticas. Gracias por todos los detalles que tuvieron durante nuestra corta estadía pero que marcaron la diferencia en nuestro viaje.

2026-05-22

We had a lovely three days at your establishment. The staff were polite and very attentive . The accommodation and food was excellent. We would highly recommend your Hotel . The location was fantastic. Thank you vey much .😊

2026-05-21

Very friendly staff everywhere! Smiling and friendly. Approve of the accessibility to water bottles and dispenser near reception. Luggage storage solution was much appreciated!

2026-05-17

Very good management!

2026-05-14

good

2026-05-13

Excelente servicio. Amabilidad, trato super humano y total colaboración en todos los aspectos

2026-05-13

Nick and Nicka

2026-05-13

The hotel made our stay in Florence much nicer. Nick and Nikola were more than helpful and went out of their way to assist us in any of our needs along with the rest of the staff.

2026-05-12

Muy amable el personal, nos ayudaron en todo momento.

2026-05-12

Excellent accueil, il est agréable de trouver un interlocuteur parlant français.

2026-05-12

Very helpful staff when we left an item in the room and it was kept for us

2026-05-11

Grazie mille per l'ottima accoglienza alla reception. Non ho mai incontrato personale così gentile in un hotel.

2026-05-11

Sehr freundliches Personal 👍

2026-05-10

Nicolo (si así se escribe) y el resto del staff fueron increíbles. Excelente disposición y daba mucho gusto verlos siempre

2026-05-09

Every member of the staff was helpful and courteous, especially at the front desk!

2026-05-09

Grazie per tutti, multo simpáticos.

2026-05-05

Excelente profissionais, adorei e voltarei.

2026-05-05

Staff were all very helpful and kind

2026-05-06

Remerciements très sincères au personnel à la réception et au barman.

2026-05-03

Excelente acomodações, excede-te atendimento pela a recepção e café da manhã. Todos muito atenciosos. Kleber e Roshan cuidadosos na atendimento ao café da manhã!!

2026-05-03

Nick was the best! So kind and helpful.

2026-05-03

Nos sentimos muito acolhidos pela recepção e pelos funcionários do café da manhã. O Roshan e o Cleber foram muito atenciosos.

2026-05-02

The staff were very helpful

2026-05-01

Thank you to all the frontline staff

2026-04-30

Agradecimiento a todo el personal del hotel y felicitarlos por su gran trabajo.

2026-04-30

Thank you for your service and courtesy

2026-04-29

Vielen Dank fur unseren schönen Aufenthalt, den wir hatten. Das Team haben wir geschätzt. Keep going

2026-04-29

Thankyou so much for your hospitality, we were made to feel very welcome the moment we stepped in the door and from that point onwards, I could not recommend this hotel enough, absolutely brilliant experience and a very nice place and people to come back to at the end of a long day walking around Florence.

2026-04-29

Everyone was so friendly and welcoming we had a great stay and would stay again thank you so much for everything.

2026-04-28

He estado dos veces en su establecimiento y siempre nos han atendido muy bien.Todo el personal muy agradable y los encargados del desayuno superagradables y simpáticos.

2026-04-28

Thanks to everyone! You were all so kind and helpful. We had a wonderful 3 day stay Grazie mille

2026-04-28

Thank you very much for you hospitality

2026-04-26

A todo el personal del hotel, ha sido un trato excelente

2026-04-26

Grazie Millie 😃

2026-04-24

An amazing stay staff went above and beyond to offer advice on places to visit and eat at. Service in the breakfast buffet was superb very friendly and helpful staff. There was a very positive feel about the hotel.

2026-04-23

Thank you for the lovely hospitality!

2026-04-23

Excellent helpful reception staff also staff in dining room were pleasant and courteous.

2026-04-22

Thanks

2026-04-21

Gentili e professionali , ti fanno sentire a casa . Grazie di tutto. Complimenti!!

2026-04-21

Thank you and see you.

2026-04-21

Nicoli was extremely helpful at check-in. He gave us a tour showing us all the amenities.

2026-04-21

Front desk staff was great! :)

2026-04-21

Front desk were very helpful and courteous.

2026-04-20

Merci, pour l'accueil et votre prestation durant notre sejour

2026-04-21

Personale simpatico gentile e disponibile

2026-04-19

Merci pour votre accueil, courtoisie et disponibilité

2026-04-18

Nuestra estadía fué muy cómoda, el personal muy atento, el desayuno rico y variado. La ubicación del hotel estratégica , por lo que bajando del tren caminamos 5 minutos. Y llegamos con rapidez a visitar la ciudad. Gracias por las atenciones, sin duda volvería a hospedarme.Hay una terraza para fumar, lo que agradezo mucho.

2026-04-18

Au personnel de l’accueil, ainsi qu'à Rosham, un accueil au petit déjeuner pour commencer la journée en beauté

2026-04-17

Hôtel propre et bien équipé. Personnel très compétent et aimable.

2026-04-17

kind and polite service overall

2026-04-17

Merci pour l'accueil et votre gentillesse (en français en +) aussi bien à l'accueil qu'au bar.

2026-04-17

Lovely stay...central location...great staff

2026-04-15

Todo el personal muy dispuesto a ayudar e informar. Excelente

2026-04-15

Front desk staff very welcoming

2026-04-15

Bravo pour la qualité de l’accueil de vos différents personnels. Tous ont été charmants, agréables, polis et particulièrement serviables, ce qui est assez rare de nos jours.

2026-04-14

You have fantastic and tentative staff that make you feel looked after.

2026-04-14

Très bon séjour. Nous avons particulièrement apprécié la gentillesse et la compétence du personnel. Merci.

2026-04-13

Gracias .

2026-04-13

Thank you for providing us a fan when we asked for it since it was pretty warm when we got there.

2026-04-12

Savoir répondre positivement lorsque le client formule une réclamation

2026-04-12

Thank you. You guys were friendly and awesome!

2026-04-10

Un grand merci au personnel en général, très agréable, serviable, le personnel est le plus de cet établissement

2026-04-10

the front office staff were excellent, always ready to help and very accommodating to our needs

2026-04-09

Principalmente os colaboradores Cleber e Roshan do café da manhã. Foram excelentes!!!

2026-04-08

Sopratutto chi lavora al desk e bar sono gentilissimi. Grazie.

2026-04-08

I ragazzi alla reception sono stati super cortesi e hanno mostrato massima disponibilità alle nostre esigenze

2026-04-07

Thankyou for a wonderful stay we look forward to returning in the near future

2026-04-07

We had to add my 13 year old son to our accommodation on our last night due to his choir tour ending in Florence. The front end staff were extremely helpful in making this work for us upon check-in. Grazie Mille!

2026-04-06

!

2026-04-04

Great staff! Really above average in terms of willingness to help. I would say it is the plus factor!

2026-04-03

Andrea and the staff were incredibly friendly and helpful making our stay in Firenze truly enjoyable. The hotel is also in a fantastic location perfect for exploring this beautiful city.

2026-04-03

Muy amable todo el personal, eso lo hace un lugar maravilloso

2026-04-02

Reception staff really good and guy running the bar at night was awesome, really helpful

2026-04-02

Equipe incrível

2026-04-01

We loved the warm welcome and how nicely they treated us. Grazie mille!

2026-04-01

Muchas por la amabilidad y servicio del personal del restaurante

2026-04-01

The guys at the reception were very helpful. They gave us information about the area of ​​your area!

2026-03-30

everything else was excellent

2026-03-30

Grazie per l'ospitalità.

2026-03-30

Your reception staff are fantastic.

2026-03-29

All staff I come a cross during the stay.

2026-03-26

Very helpful and friendly

2026-03-25

Very good stay with excellent service

2026-03-25

Grazie a tutto lo staff ci Vete fatto sentire come a casa

2026-03-24

Sempre a disposizione

2026-03-24

A simpatia do pessoal e toda a disponibilidade demonstrada é sem duvida a vossa melhor qualidade.

2026-03-23

Staff molto cortese e professionale

2026-03-22

Grazie e complimenti per la cortesia e la professionalità del personale. Molto accogliente la struttura

2026-03-21

Da consigliare

2026-03-21

Thank you for your hospitality

2026-03-21

Stuffs of breakfast are very kind and friendly. Thanks a lot.

2026-03-21

Destaco la amabilidad y cordialidad tanto de los muchachos del front desk como de los muchachos que atendían el desayuno. Nos hicieron sentir como en casa.

2026-03-20

Personnel très très sympathique, serviable et très poli que ce soit au bar, au déjeuner ou à la réception

2026-03-20

The space between the bed and the desk is too narrow to work.

2026-03-20

Quiero agradecer la atención de Rosan y Luigi durante el desayuno, su atención y predisposición son dignas de destacar, especialmente Rosan quien tiene más trato con el cliente por su puesto. También nos atendió a la llegada un chico que hablaba español quien fue muy amble y nos dio todo tipo de indicaciones.

2026-03-19

Thanks for everything.

2026-03-18

Pouca luz no quarto, faltou iluminação; frigobar muito cheio, faltou espaço para guardar compras no mercado; elevador com mau funcionamento. Mas no geral foi ótima a estadia. Parabéns especial ao padeiro, o pão do café da manhã quentinho é MARAVILHOSO!!!!!!!

2026-03-18

Personal perfecto en general y reconocimiento especial a las personas del comedor

2026-03-18

Got to check in early well accomadated

2026-03-17

L’accueil de Nicolas ainsi que son professionnalisme !

2026-03-17

Personnel de l'accueil, du petit déjeuner et du bar , parfait

2026-03-16

The guy at the reception was really attentive, helpful all the time. He spoke spanish which was nice for us. The whole team was very professional and helpful throughout our stay. Thank you guys!

2026-03-16

Bravo à toute l'équipe

2026-03-16

Bravo au personnel d'accueil pour leur gentillesse ,merci à Roshan et Cléber le matin pour le petit déjeuner car ils sont au petit soins et à l'ecoute pour les client tout les matins !

2026-03-16

Merci à Stefano (désolée si l'orthographe n'est pas la bonne) qui a fait preuve d'une grande qualité d'écoute, d'accueil au delà de nos espérances. L'équipe était agréable, professionnelle. Nous vous remercions d'avoir fait de notre weekend un moment exceptionnel.

2026-03-16

A Hotel very well managed.

2026-03-15

Grazie per averci cambiato camera

2026-03-15

Well trained staff, polite and very professional.

2026-03-14

Gentilezza e professionalità del personale

2026-03-14

Wonderful service from arrival to departure

2026-03-13

Cortesia di tutto il personale

2026-03-12

Thanks!

2026-03-11

Many thanks to Clever and his colleagues from the buffet team. Their service was outstanding—professional, attentive, and always welcoming. They truly made a difference and contributed greatly to a wonderful experience.

2026-03-11

Merci au personnel.

2026-03-10

La estancia fue muy agradable y el personal fue muy amable. La habitación estaba limpia, amplia, cómoda y la localización del hotel perfecta. En general, estamos muy satisfecho con los servicios y nuestra estancia en el hotel.

2026-03-09

Al recepcionista que nos sugirió dónde cenar y fue super amable

2026-03-08

Very near from train station. City center, polite and helpful staffs, can leave luggages hours after check.out for free.

2026-03-08

Nous remercions le monsieur qui nous a accueilli, qui parlait français et qui a été très agréable. Nous avons aussi beaucoup apprécié Roshan et Clebar qui nous ont servi au petit déjeuner et qui tous les jours étaient très souriants et attentionnés. Un grand merci à eux .

2026-03-07

Davvero accoglienza di qualità. Grazie

2026-03-07

Спасибо

2026-03-07

Thank you

2026-03-05

Merci à toute l’équipe

2026-03-05

Séjour très agréable, merci

2026-03-05

Merci à toute l’équipe d’avoir rendu notre séjour inoubliable. Gardez la play list, on adore

2026-03-03

All the stuff was very friendly and helpful. Thank yoı

2026-03-03

Excellent stuff

2026-03-03

Amazing!

2026-03-02

Danke

2026-03-02

Tutti molto gentili e disponibili

2026-03-02

Agradecer a tod@s los recepcionistas y personal de sala en el desayuno durante mi estancia, su amabilidad, profesionalidad y simpatía. Se agradece una estancia así.

2026-03-02

Struttura ben posizionata

2026-03-02

Ringrazio sinceramente per il trattamento ricevuto, complimentandomi soprattutto con il personale sempre molto professionale ed educato.

2026-03-01

Staff were lovely, whatever time we were at the desk. We asked for some milk and spoon for coffee which arrived promptly. They held our bags on our arrival and put them in our room for later, and also held our bags on our last day so we didn't have to carry them around.

2026-02-26

I’d like to thank the cleaning staff for doing an amazing job at making up our room every day. The room is always spotless every time we come back after a long day out!

2026-02-23

Excelente personal, muy amables y dispuestos a ayudarnos

2026-02-23

La cortesia del personale sia al check-in che al checkout

2026-02-23

Grazie per l' ospitalità e la cortesia

2026-02-22

Thank you for a wonderful stay at Club Hotel in Florence.

2026-02-21

Tha la for the attention

2026-02-20

All staff we encountered were a credit to the hotel. They couldn't do enough for us. They gave excellent recommendations, were helpful and had pride in the city of Florence.

2026-02-19

Ringrazio il personale del desk e quello della sala colazioni per la grande disponibilità.

2026-02-19

O hotel está lindo, muito bem decorado. Sua equipe é capacitada, comprometida e gentil.

2026-02-19

a equipe foi muito cordial durante toda nossa estadia, desde a recepção ao staff do café da manhã, parabéns!

2026-02-18

Bravo à toute l'équipe de l'hôtel ! Très aimable et très bon accueil.

2026-02-17

You have a great team serving clients. I love the layout of our room.

2026-02-16

molto gentili e cordiali

2026-02-16

La estancia fue estupenda. La ubicación del hotel magnífica, pero lo mejor de todo el personal: profesional y atento, con indicaciones muy claras y precisas a las preguntas y dudas que le formulamos. FELICIDADES!!!

2026-02-16

Merci au personnel pour sa courtoisie qu’il s’agisse des membres de l’accueil, des femmes de chambre et des responsables du petit déjeuner qui m’ont fait de délicieux cappuccino et chocolat chaud ! Un régal !

2026-02-16

È stato un privilegio alloggiare presso la vostra struttura. COMPLIMENTI per la struttura, l'aperitivo offerto molto gradito e di ottima qualità e soprattutto grazie a tutto il personale, dalla reception agli addetti alle colazioni ed alle pulizie, ci avete fatto sentire a casa e circondati di attenzioni speciali. Torneremo presto

2026-02-16

Gracias por la atención y comodidad recibida en nuestra estancia

2026-02-15

Thank you for your kindness during my stay.

2026-02-15

Al personal por su amabilidad

2026-02-14

Les agradecemos su trato agradable, amabilidad y colaboración.

2026-02-13

Merci au personnel a l'accueil pour leur professionnalisme .

2026-02-12

The staff at the hotel were wonderful - really helpful and friendly. We loved the breakfasts - and the thoughtful touches like the welcome drink and the pasta gift. The location is fantastic. We really are delighted to have found the hotel, which is perfect for a short break in Florence.

2026-02-07

Foram todos muito atenciosos e disponíveis.

2026-02-07

Recepcionistt very nice

2026-02-06

Gracias por su hospitalidad

2026-02-06

Thank you for all.

2026-02-06

Compliments to aĺl of the staff especially the reception staff who were very helpful.👍

2026-02-06

Muy agradable el personal y las instalaciones. Un lugar tranquilo, agradable y acogedor. Felicitaciones

2026-02-05

Great team

2026-02-05

The staff on site were very friendly and good.

2026-02-05

Very enthusiastic, thank you

2026-02-04

Thank you

2026-02-02

Accoglienza molto gentile e professionale

2026-02-02

Al personal de conserjería y especialmente a Nicola. Muy amable y cortes siempre anticipando las necesidades del huésped. Felicitaciones 👏

2026-02-02

A wonderful stay. All staff were extremely helpful and friendly and I have already spoken to them about returning later in the year,

2026-02-02

Personale molto disponibile e gentile soprattutto alla reception.

2026-02-01

Thank you for the warm welcome and the service we had was excellent

2026-02-01

El personal siempre fue muy atento e incluso nos obsequiaron con una nota de bienvenida y un regalo de despedida. Tienen un gran hotel y un personal fantástico Gracias

2026-01-31

Grazie di tutto

2026-01-31

Tutti gli impiegati alla reception si sono dimostrati sempre disponibili e gentili. Grazie!

2026-01-31

remerciements à Nicolas pour son accueil chaleureux (et en français) et à Roshan pour les petits déjeuners joyeux

2026-01-30

À tous

2026-01-30

Thank you and we are hapoy for stayingto your hotel, we hope to visitt and stay again in your hotel, God Bless and Good luck🙏🏻😘

2026-01-30

Good 👍

2026-01-30

Cortesia, efficienza e disponibilità. Un soggiorno perfetto in una due giorni di lavoro.

2026-01-30

Breakfast team was Perfecto

2026-01-29

Everything was great. The staff was very helpful and positive. Especially Roshan was a very professional and friendly person. Thank you for everything.

2026-01-28

Tutto molto confortevole, all molto bella e personale gentile.

2026-01-27

Gostaria apenas de agradecer à equipe pelos dias maravilhosos e cortesia de todos. Fiquei muito satisfeita. Obrigada a todos.

2026-01-27

thank you for your service good clean and leave luggage service

2026-01-27

Overall I greathful

2026-01-26

everything was wonderful! 😍 thank you for this experience!

2026-01-26

Thank you for a wonderful 2 night stay!

2026-01-26

Personale cortese e disponibile.

2026-01-24

It was a great stay with easy check in process and clean rooms. Thank you!

2026-01-25

cordialità e disponibilità.

2026-01-24

Grazie mille

2026-01-23

Thanx a lot for every thing

2026-01-23

Thanks

2026-01-23

So nice place to stay

2026-01-21

Salve, Siete stati fantastici

2026-01-20

Excelente la atención de todo el personal. Los cappuccinos de Roshan de un nivel superior

2026-01-20

Un ringraziamento ai ragazzi della reception molto disponibili gentili e professionali complimenti molto bravi anche il personale della colazione

2026-01-19

Grazie ♥️

2026-01-18

thanks to all

2026-01-16

Everyone was sooooo wonderful. Enjoyed our stay

2026-01-12

El personal fue muy amable, los detalles muy lindos.

2026-01-11

I wanted to say how brilliant Nicolae was when we checked in and checkout out. So welcoming and accommodating! He should get employee of the month.

2026-01-11

Thank you so much for all of your hard work and kindness. All of the staff was extremely welcoming and helpful. I'd love to come back and stay again in the future.

2026-01-11

Excellent front desk, breakfast and bar staff!

2026-01-09

Thank

2026-01-09

We received a warm welcome from the first minute at the hotel. The entire hotel staff is very welcoming. The buffet staff is professional and hardworking, special thanks to Roshan for the morning smile and creative coffee.

2026-01-08

Desidero fare i complimenti, oltre che alla struttura nel suo complesso, a tutto il personale che ci ha accolti e fatti sentire come a casa. Un ringraziamento speciale a Niccolò e Tommaso che, con i loro consigli e aiuti nel corso e dopo la fine del soggiorno, ci hanno fatto sentire accolti e fatti uscire con la volontà di scegliere di nuovo C-Hotel Club per il prossimo soggiorno a Firenze!

2026-01-08

My stay was very good and thanks to everyone to make possible a great stay

2026-01-08

No

2026-01-07

Grazie mille per la disponibilità per l’accoglienza del piccolo barboncino che era con noi e la disponibilità per la sorpresa di compleanno a mia moglie durante la colazione

2026-01-05

Votre personnel est exceptionnel, gardez-le ! L'accueil était chaleureux, souriant, agréable ! Au top!

2026-01-05

Foi nossa primeira visita a Florença e a estadia no hotel foi essencial para que tudo fosse maravilhoso! Muito muito obrigada e espero voltar a hospedar-me em breve!!!

2026-01-04

Excelente! Adoramos muito. Atendimento, cortesia, tudo limpinho e quarto excelente. Recomendamos sem dúvidas. E bem localizado também, perto da estação de metrô/trem.

2026-01-04

Complimenti per la cortesia del personale alla reception e del personale del servizio pulizia camere

2026-01-03

Thanks for the small presents you provided everyday on the room

2026-01-02

Personnel très accueillant et compétent. Très bien situé, très propre et beau.

2026-01-02

Nous tenions tout particulièrement à vous remercier pour la qualité de votre personnel, disponible et très efficace notamment dans le tumulte des journées du 30 et 31-12, bravo à eux qui plus est en nous indiquant les bonnes adresse en français ! Vous avez été formidable ! Belle année à Eux ! Merci infiniment !

2026-01-01

Thank you for your great service. I really enjoy the stay in Firenze.

2025-12-31

The reception staffs are very nice and freindly!

2025-12-30

Thanks for all

2025-12-30

Staff at front desk was most helpful and professional! They made us feel welcome and made excellent suggestions.

2025-12-29

Tout le personnel est très agréable et poli

2025-12-26

Thanks!!!! Happy new year.

2025-12-25

Remerciements pour votre accueil et votre disponibilité.

2025-12-25

Gracias por las atenciones dispensadas

2025-12-24

Thanks a lot for the hospitality, the experience and the amazing service

2025-12-24

Gente agradable y dispuesta a ayudarte

2025-12-23

Amabilidad de su personal, su orientación con los puntos turísticos y por la preocupación de hacer que nuestra estadía fuese la mejor

2025-12-22

Your staff was excellent and thank you for them.

2025-12-19

Thank you for everything.

2025-12-16

Un grand merci à toute l équipe de l hôtel pour leur gentillesse, leur réactivité a trouver une solution pour le bien etre du client et surtout un grand merci a Jamila et sœur pour leur accompagnement tout au long de notre séjour à l hôtel

2025-12-15

All the staff of this hotel were professional, friendly, helpful.

2025-12-15

Güleryüzlü ve sıcak karşılama için teşekkürler. 🙏🏼

2025-12-14

Muchas gracias por su amabilidad y buen servicio durante nuestra estancia.

2025-12-14

Je tiens à adresser mes plus sincères remerciements à la direction du C Club Hôtel de Florence pour l’excellence de l’accueil et la qualité des prestations. Mon séjour a été absolument remarquable, marqué par le professionnalisme, l’attention et la gentillesse de toute l’équipe. Une expérience que je garderai en très bon souvenir et que je recommanderai sans hésitation.

2025-12-10

En general todo estuvo muy bien, el personal muy atento y buen nivel de servicio.

2025-12-09

Ringrazio la.redazione e chi ci lavora per l'accoglienza che abbiamo avuto, le camere erano perfette e molto pulite

2025-12-06

All the staff were very friendly and helpful.

2025-12-03

Things were good

2025-12-03

Felicidades por la atención y amabilidad de todos los trabajadores que han coincidido con nosotros durante nuestra estancia. Sigan así! Paloma & familia

2025-12-03

Thanks to the front desk staff they were patient and helpful in helping us get to where we needed

2025-12-03

Félicitations pour votre amabilité et votre sérieux Nous reviendrons très certainement

2025-12-02

Thank you so much for your helpfulness and generosity. Nicoli made it possible for me to check in early as Id been walking with my luggage in the cold. My stay was wonderful.

2025-12-01

Siete tutti molto cortesi mi trovo bene con voi

2025-11-30

Caffe buono e professionale della barista alla sera. Credevo di aver dimenticato i guanti in stanza e la concierge mi ha accompagnato a cercarli nonostante avessi già fatto il checkout.

2025-11-28

Ringrazio per la gentilezza e cordialità dimostrata

2025-11-27

Bravo au personnel de restauration et d'accueil et d'entretien

2025-11-27

La gente del desayuno, geniales!

2025-11-26

Front desk and breakfast staff was very helpful and courteous.

2025-11-24

Ringrazio tutto lo staff per la disponibilità e la gentilezza, sono rimasto più che soddisfatto e se dovessi tornare a Firenze credo proprio che tornerei ad alloggiare nel vostro hotel. Grazie.

2025-11-23

Thanks for the spaghetti as welcome gift. We love it so much.

2025-11-23

Complimenti, sarà la ns struttura per i prossimi soggiorni a Roma.

2025-11-23

Grazie per la gentilezza, disponibilità e professionalità di tutto il personale e al servizio di Roshan nella prima colazione

2025-11-23

Tolles Team...nett, zuvorkommend, Serviceorientiert....

2025-11-23

Vorrei fare un elogio alla gentilezza, cordialità e disponibilità del personale che ci ha accolto, soprattutto il ragazzo del check-in e quello delle colazioni.

2025-11-22

Kind and attestation staff. Very helpful

2025-11-22

El petsonal inmejorables

2025-11-18

Thank you for hosting us.

2025-11-17

Contraluz for Nicolae. You’re amazing

2025-11-17

Nicolae foi extremamente atencioso e eficiente. Sem duvidas seu atendimento fez diferença positiva na experiência. Muito obrigado, Nicolae.

2025-11-16

Thank you

2025-11-16

The hotel and stuff are very good

2025-11-15

Thanks thr staff was great that's the main plus for our whole stay

2025-11-14

The staff in the hotel are amazing and helpful in any situation.

2025-11-14

the service has been good.

2025-11-12

Le personnel parle francais super!

2025-11-11

very friendly staff both at check-in and check out

2025-11-09

Muchas gracias por su altíssima profesionalidad y buen servicio

2025-11-09

We stayed at Hotel Sentier mid-October 2025. We were greeted by Tibo, Moustapha and Aladin. Everyone was very professional and helpful to us. Your entire staff made our stay quite pleasant and enjoyable. Also the restaurant staff was very helpful when I needed ice for my ankle. We would recommended this hotel to others who may be visiting Paris.

2025-11-07

Gracias por la amabilidad del personal prinicpalmente por su cortesia y habalaba español perfectamente. Y a un personal de mantenimiento muy amable tambien de los cuales no se sus nombres, pero les felicito por su profesionalidad.

2025-11-05

Andre and the staff were all so kind and helpful. We really appreciate the hospitality level in that hotel

2025-11-05

Thanks!!!

2025-11-05

Muchísimas gracias por la amabilidad e información a la llegada del hotel. Nos atendió una chica que sabía hablar español y se agradece. Un saludo

2025-11-04

Gentilezza disponibilità ottima

2025-11-03

Ho pernottato nella vostra struttura 1 notte e sono rimasto molto soddisfatto.

2025-11-03

The hotel is conveniently located right next to Firenze Santa Maria Novella Station and within easy walking distance of Florence’s historic centre, making it an excellent base for exploring the city. The check-in process was brief and pleasant. Since we arrived earlier than the usual check-in time of 2:00 PM, the staff were very accommodating and arranged to store our luggage while we went out to sightsee. We stayed in a room suitable for a family of four, which was clean, comfortable, and well-maintained. The modern décor and tidy layout made it feel welcoming after a long day of travel. Despite being close to the train station, the room was quiet and offered a good night’s rest. Overall, we had a very positive experience. The combination of friendly staff, convenient location, and clean accommodations makes C-Hotels Club a great choice for families visiting Florence.

2025-11-02

A tutto il personale di accoglienza e staff di lavoro . sempre gentili e disponibili. hotel pulito moderno e ben localizzato

2025-10-29

Thank you so much for a wonderful stay! Everything was superb and staff so so helpful! Our request of being on the same floor was also accommodated and we were also given an upgrade which was amazing! The complimentary pasta on the last day was such a lovely touch. Thank you all - we will be back. ☺️

2025-10-29

Thanks to all for help and assistance in both Rome and Florence

2025-10-28

Tutto il personale veramente all'ascolto,dotato di vera gentilezza e disponibilita'...e anche se sembra assurdo, non e' scontato.

2025-10-28

Le jeune homme a l'accueil (qui parle français) était d'une grande amabilité, merci pour ça

2025-10-27

The reception team provided excellent service they went above and beyond

2025-10-26

thank you for your kindness!

2025-10-25

Valentina at reception was excellent and very helpful at check in and departure. We would stay again when nxt in Florence an ideal location.

2025-10-25

Très bon accueil et conseils

2025-10-24

We real liked our stay at this hotel in Florence . Great location . Very close to ponte vecchio.. station . Other museums . Duomo .. Santa Maria novella church . ect .. close to many restaurants . Personnel were friendly /professional and amazing service . We were welcomed sincerely . Thank you to all staff .

2025-10-24

En general a todo el personal en todas las areas, en especial a Sr. Tomas atencion durante lis desayunos

2025-10-23

Ottimooooo

2025-10-21

All the staff are friendly & helpful.

2025-10-19

You deserve ⭐️⭐️⭐️⭐️⭐️

2025-10-19

Felicitaciones por el servicio y la amabilidad del personal que en perfecto español nos aclararon todas las inquietudes.

2025-10-18

Everybody was very friendly and helpful.

2025-10-17

Reception and breakfast staff were all very friendly and helpful.

2025-10-15

Awesome accommodations and staff

2025-10-15

Beautiful!

2025-10-15

Thank you!

2025-10-14

The front desk professionals at this hotel are among the best I have encountered in my travels! From entry into the hotel they welcome you and ensure you are oriented to the space you will be living in during your stay! The water filling station, the dining suggestions, the map outlining where you are, and the friendly courteous attitude of your hotel is really something very special! Kudos to your teams!

2025-10-14

Muy agradable la estancia. Muy buen hotel. El personal muy bien. La lencería de cama me encantó.

2025-10-14

The front desk esp Cristina (totally forgot her name but I think she’s Spanish) was so nice and she helped me get my luggage back from the airport. I was so tired when I arrived at past 2pm and she let me check in already. I am very happy with my room! It was so clean and perfect size for me. I had a great time in Florence and took day trips to Tuscany and other surrounding areas. I moved on to Naples as I don’t go back to the same cities I’ve been. I would highly recommend this hotel.

2025-10-14

Great location and very important: great staff everywhere, wether it was reception, breakfast, House keeping…

2025-10-13

Front desk was very helpful Akiem was great

2025-10-12

Everyone was so nice, helpful & thoughtful. Thank you for putting our bags in our room, for the water, welcome cocktail & the bag of pasta souvenir!

2025-10-12

Thank you

2025-10-11

thank you for great service and accommodations. perfect location for shopping and restaurants.

2025-10-11

Wonderful stay and courteous staff

2025-10-10

The staff is really friendly and polite. I can see that you are working hard to achieve this level of services

2025-10-10

It's an excellent hotel and I would like to say a big thankyou to the reception staff who were so welcoming ang helpful when asked any question. And to the breakfast staff who were so cheerful every morning and the batista was and artist with our coffee. He made our breakfast an event to enjoy. Grazie mille.

2025-10-10

Excellent location , clean hotel and Excellent service

2025-10-10

All staff so friendly and helpful - everywhere spotlessly clean!

2025-10-09

Accueil chaleureux et compétant ! Barista sympathique et compétant

2025-10-08

Thank you for being always accommodating!

2025-10-08

Staff were excellent, hotel was quiet and comfortable.

2025-10-07

Was my second time visiting the hotel

2025-10-07

Everything was perfect. Thank you!!!

2025-10-06

Todo excelente

2025-10-04

All staff were helpful and courteous. However rooms were small as were the bathroom

2025-10-03

Thank you

2025-10-03

Thanks for early check-in.

2025-10-02

My wife, son, daughter in law and myself stayed at the hotel. The entire staff was amazing and extremely friendly. We enjoyed our stay and will certainly return the next time we visit Italy.

2025-09-30

Great service!

2025-09-30

Estuvimos 4 días no no puedo decir nada malo al contrario todo fue perfecto

2025-09-28

Gida she is the best, my tour is Roma,Florencia and Venice, not one take care us how she did .thank you Gida.

2025-09-26

Great hotel great location very friendly staff , rooms spotless and tea making facilities a bonus

2025-09-25

Staff molto disponibile e attento ad ogni richiesta

2025-09-24

The staff are exceptional, thoughtful, welcoming and professional.

2025-09-23

Made it personal

2025-09-23

Lovely helpful friendly staff. The room was cleaned and tidied everyday. The chocolate and welcome letter on arrival and pasta on departure was very thoughtful. Thank you for making our stay so welcoming.

2025-09-22

Our check in was great as we arrived early and were exhausted from travel. The two receptionists on the day were very accommodating with lots of suggestions for good places to visit and eat. We were offered an upgrade for an extra cost as that particular room was available so that meant early check in and we were grateful to pay the bit extra and get to our room much earlier than expected. Thanks for a great stay in your hotel!

2025-09-20

Gracias por todo😘

2025-09-19

All the reception staff were very friendly and helpful

2025-09-18

Thanks

2025-09-17

Thank you for the free pasta and chocolate

2025-09-17

Thank you for the amazing service and being so helpful in recommending our lunch and dinner place in Florence.

2025-09-15

A la llegada, nuestra habitación doble, era pequeñisina, imposible para dos personas, pero nos la cambiaron sin ningún problema por otra algo más grande. El personal de mantenimiento es un chico excepcional, nos ayudó en todo lo que necesitamos, incluso a cambiarnos de habitación. La atención recibida ha sido muy buena también en recepción, muy colaboradores. Lo mejor el personal, la ubicación justo al lado de la estación del tren y de la parada del tranvía que te lleva al aeropuerto.

2025-09-15

Very helpful at counter happy and Efficient

2025-09-14

Thank you to the very friendly, welcoming and helpful staff

2025-09-14

Thank you for the time at the hotel

2025-09-11

thank you

2025-09-11

Front desk staff were super friendly and willing to answer any questions to the best of their knowledge.

2025-09-10

Thanks, our brief stay was excellent, from start to finish. Quality and performance in all areas. Thanks for a great experience.

2025-09-09

Justin was fantastic, from check in to check out.

2025-09-07

フロントでの対応や室内のリネンの清潔さと調度品のデザインの良さなどトータルでとても素晴らしいホテルでした。イタリアでの長期旅の中で数々のホテルに滞在しましたが、間違いなく一番素晴らしいホテルでした。フィレンツェを再訪する時には必ず泊まりたく思い、また友人にもおすすめしたいです。本当にありがとうございました。

2025-09-07

.

2025-09-04

Staff were so cheerful.

2025-09-03

All the staff were pleasant and very helpful

2025-09-02

We had a wonderful stay at Hotel Club in Florence. The hotel room was comfortable and the location was perfect for exploring the city. But what really made our visit special was the warm and attentive service. A special thank you to Gaida at reception who was incredibly kind, helpful, and welcoming. She truly went above and beyond to make us feel at home. We would gladly return and highly recommend Hotel Club to anyone visiting Florence.

2025-09-02

Thank you!!!!

2025-09-02

Thank you for your hospitality!

2025-09-01

La próxima vez os volveré a elegir 100%

2025-09-01

Thank you for going beyond than expectations!

2025-09-01

Nos sentimos muy a gusto en lo que va de nuestra estadía

2025-08-30

Thanks

2025-08-30

Many thx

2025-08-31

L'hotel è molto bello, arredato bene e molto confortevole. Anche il bar. Pulizia impeccabile fuori e dentro la camera. Comodo per chi arriva e parte da Firenze, a due passi dalla stazione e dal terminal dei pullman. Professionalità e cortesia impeccabili del personale in reception.

2025-08-30

Remerciements au personnel car le service est excellent.

2025-08-30

Thanks to the staff at the reception to help us find our way around. They are very friendly and helpful.

2025-08-29

La cortesía de la persona que me atendió en el check in me ayudó muchisimo con la estadía, claro, preciso y muy cortés. Asimismo las notas dejadas en mi habitación muy validada, sin duda haré referencias con las personas que viajen a la ciudada

2025-08-29

Thank you Nicholas for your kindness and warm welcome, and arranged activities for us really appreciated, we enjoyed horse back riding! And the beautiful scenery

2025-08-28

Ringrazio la direzione per la disponibilità e la gentilezza del personale.

2025-08-28

We were very pleased with everyone's kindness and attention. Thank you!

2025-08-27

The reception desk staff are amazing so welcoming and friendly, we were made to feel like valuable customers even though we were only staying one night. Our room was lovely, very clean and comfortable, breakfast was great, very good choice of food and again friendly and welcoming staff. Would highly recommend your hotel.

2025-08-26

Great staff great hotel

2025-08-25

Thank you for the warm welcome and all the kindness and care shown during our stay. Florence was an even more beautiful experience also thanks to you

2025-08-25

Thank you. Hotel management and staff were very helpful with providing information and of their time. We cant thank tbem enough and will be back to stay again.

2025-08-25

Justin provided excellent service and looked after us very well. He was smiley, pleasant and polite and took time to make recommendations for a restaurant. He also took our bags to our room for us and helped us to book a taxi with another colleague. Justin was lovely with our children and after the meal, came to check that we were happy with everything. I felt that he went above and beyond to look after us and help us.

2025-08-24

We really enjoyed staying at your hotel. It was really wonderful. The price was also reasonable. Thank you very much for your service. The next time we visit Rome, we definitely wish to return to your hotel again.

2025-08-24

Grazie mille per l'accoglienza e la qualità dei servizi

2025-08-24

Excelente atención y hermosas instalaciones. Muy cómodo y cercano a la estación de trenes. Felicitaciones!!

2025-08-24

Tutto bene

2025-08-24

Very helpful and informative

2025-08-23

Wery nice stay for our sons wedding at tenuta cordinaia in toscana. Thanks for a plesent stay

2025-08-22

Thanks a heap to the front desk people! They were extremely kind, welcoming & helpful at all times.

2025-08-22

Management very polite and with a high vocación to service

2025-08-22

Thank you for our overall great stay at your hotel. Also, the handwritten welcome note on our bed was a really nice touch, we immediately felt at home!

2025-08-22

Everyone was very nice and helpful to us throughout our whole visit. We really appreciate the help and kindness we received.

2025-08-21

Thank you for providing a very good option for staying in Florence!

2025-08-21

Merci à vous pour avoir contribué à la qualité de notre sejour

2025-08-20

Reception and breakfastMr Fernando

2025-08-19

편하게 잘 쉬었습니다. 대체적으로 모든게 완벽했습니다

2025-08-18

Your Hotel is great, staff is awsome. Lots of little surprises, that make all guests smile. I will visit you again, if I'm in Firenze and will recommend your Hotel to my friends.

2025-08-18

Obrigada

2025-08-18

Super hôtel et le personnel est vraiment très bien Hôtel hyper bien situé

2025-08-18

Thank you for a great stay, for accommodating our early check in and for storing our luggage after check out.

2025-08-17

Volevo ringraziare le due signorine alla reception, veramente gentili ma soprattutto sempre con il sorriso.

2025-08-16

When we come back to Firenze, we will definately stay at your place again! Thank you very much for the suggestion of the restaurant. We went two places according to the suggestion and both were really good!

2025-08-15

Enjoyed our stay thank you.

2025-08-13

The staff was all very warm and open.

2025-08-13

Thank you for a perfect stay

2025-08-13

The staff at the front desk at check in were so lovely and very informative. I think his name was kane - he was brilliant! The filter water tap was such a nice addition as the temperature was so high in florence during our stay.

2025-08-09

The front desk staff at your hotel were wonderful. Two people really stood out for me. I do not know there names but it was a man and a woman who were both working the same shift at our time of check-out. Please thank them for me. The woman upon arrival and check-in walked us to the elevator and she gave us great recommendations for food in Florence. The man who was working the front desk was very friendly and kind. One time he even helped me to open a beer that I had bought because the room did not have a bottle opened. I really appreciated the service of both of them.

2025-08-09

En general todo el personal era muy amable

2025-08-09

Overall it was good with no complaints. We felt next home in away from own home with good hospitality. Ultimately Thanks to all Hotel Staffs and Management team for your comfortable stay. With thanks & regards Magar Kazi & Tara kazithapa.snpl@gmail.com

2025-08-09

Thank you for the lovely and respectful staff.

2025-08-08

Thanks

2025-08-08

Thanks for all the hospitality.

2025-08-06

All people very very kind

2025-08-06

Excelente servicio, atención y comodidad, definitivamente regresaré

2025-08-06

Wonderful hotel!

2025-08-05

Thank you for everything!

2025-08-04

Everyone was pleasant and helpful. Enjoyed our stay

2025-08-04

Vorremmo ringraziare nuovamente per l’upgrade della camera concesso.

2025-08-04

Thank you!!

2025-08-04

Thanks :)

2025-08-04

Grazie per la disponibilità, la cortesia e l’attenzione al cliente.

2025-08-04

Thank you for an excellent service on the 2 occasions we stayed.

2025-08-01

To all the staff, fab hotel

2025-07-31

An extremely comfortable and well located hotel.

2025-07-31

The staff member who looked after us in check in was amazing. Very friendly and we love his recommendations for the city - very helpful. The complimentary drink, hand written note on arrival and pasta on departure didn’t go unnoticed and we are very appreciative of the extra touches. It makes your hotel stand out amongst the rest. Well done and thank you 😄

2025-07-30

I satisfied 100% for your hotel.

2025-07-29

Das hotel ist mega Zentral gelegen und trotzdem sehr ruhig Das personal ist sehr nett Alles war perfekt

2025-07-29

Very very good staff

2025-07-28

Muy amables todos los recepcionistas, en especial una chica morena que nos atendió el primer día. No le pregunté el nombre, lo siento. Gracias por la atención y amabilidad p

2025-07-27

Thank you for a wonderful stay!

2025-07-27

Félicitations pour cet hôtel confortable et bien tenu.

2025-07-26

Accueil impeccable,merci pour toutes ces petites attentions (chocolat,apéritif offert et paquet de pâtes)

2025-07-26

Muchas gracias por la atención, el personal ha sido super amable y cortez. Brindan un excelente servicio. Destaco además que a pesar de estar en una zona de mucho tránsito no se escuchan ruidos.

2025-07-25

Lovely customer service! The man at check in was lovely and the welcome drink and note was a great touch!

2025-07-25

Thank you for keeping my bag I left. I received them in California

2025-07-23

My daughter was very unwell overnight and needed a bit longer in the morning before check out which you kindly did. Also, looking after cases before check in and after check out before we could get our train.

2025-07-23

Amazing stay and tram

2025-07-23

Thank you so much for making our stay wonderful

2025-07-23

Des hôtes qui parlaient français et anglais à notre arrivée qui se sont assurés de nous offrir un service de qualité. Souriants, gentils et soucieux de notre bien-être. Un remerciement spécial à un des hommes de la réception qui nous a nommé où aller manger comme des gens qui vivent à Florence, et un circuit qui nous a permis de visiter les derniers points d'attraits à ne pas manquer.

2025-07-23

Good job.

2025-07-22

You’re so thoughtful and professional I will definitely come back your hotel when i come back Italy.

2025-07-22

Just a thank you for all the help and hospitality to all.

2025-07-20

This is a great hotel due to the hard work of the staff

2025-07-20

X

2025-07-20

Great place! Great location! Great front desk staff!

2025-07-20

Obrigado pela atenção na recepção

2025-07-20

Thank you for always greeting me kindly with a smile and talking to me. I will visit this hotel again when I come back to Florence.

2025-07-16

Thank you so much for attending our luggage issue!

2025-07-15

Receptionist was very polite and friendly. He even showed the way to the extra toilet for guests’ use.

2025-07-14

Stay was fantastic and staff were very good.

2025-07-12

Merci pour le service et la gentillesse de tout le personnel

2025-07-11

They are very responsive and helpful. We enjoyed our time there.

2025-07-10

Stayin at yous Hotel was very nice

2025-07-09

We appreciate a lot we were arranged a room with the balcony. We had a nice dinner enjoying the night view of Florence which was great experience.