c-hotels Club
Lingua
c-hotels Club
Lingua2026-04-23
Excellent helpful reception staff also staff in dining room were pleasant and courteous.
2026-04-21
Thank you and see you.
2026-04-21
Gentili e professionali , ti fanno sentire a casa . Grazie di tutto. Complimenti!!
2026-04-20
Merci, pour l'accueil et votre prestation durant notre sejour
2026-04-19
Merci pour votre accueil, courtoisie et disponibilité
2026-04-18
Au personnel de l’accueil, ainsi qu'à Rosham, un accueil au petit déjeuner pour commencer la journée en beauté
2026-04-17
Lovely stay...central location...great staff
2026-04-17
Merci pour l'accueil et votre gentillesse (en français en +) aussi bien à l'accueil qu'au bar.
2026-04-17
kind and polite service overall
2026-04-17
Hôtel propre et bien équipé. Personnel très compétent et aimable.
2026-04-15
Bravo pour la qualité de l’accueil de vos différents personnels. Tous ont été charmants, agréables, polis et particulièrement serviables, ce qui est assez rare de nos jours.
2026-04-15
Front desk staff very welcoming
2026-04-15
Todo el personal muy dispuesto a ayudar e informar. Excelente
2026-04-14
Très bon séjour. Nous avons particulièrement apprécié la gentillesse et la compétence du personnel. Merci.
2026-04-14
You have fantastic and tentative staff that make you feel looked after.
2026-04-13
Gracias .
2026-04-13
Thank you for providing us a fan when we asked for it since it was pretty warm when we got there.
2026-04-12
Thank you. You guys were friendly and awesome!
2026-04-12
Savoir répondre positivement lorsque le client formule une réclamation
2026-04-10
the front office staff were excellent, always ready to help and very accommodating to our needs
2026-04-10
Un grand merci au personnel en général, très agréable, serviable, le personnel est le plus de cet établissement
2026-04-09
Principalmente os colaboradores Cleber e Roshan do café da manhã. Foram excelentes!!!
2026-04-08
I ragazzi alla reception sono stati super cortesi e hanno mostrato massima disponibilità alle nostre esigenze
2026-04-08
Sopratutto chi lavora al desk e bar sono gentilissimi. Grazie.
2026-04-07
Thankyou for a wonderful stay we look forward to returning in the near future
2026-04-07
We had to add my 13 year old son to our accommodation on our last night due to his choir tour ending in Florence. The front end staff were extremely helpful in making this work for us upon check-in. Grazie Mille!
2026-04-06
!
2026-04-04
Great staff! Really above average in terms of willingness to help. I would say it is the plus factor!
2026-04-03
Muy amable todo el personal, eso lo hace un lugar maravilloso
2026-04-03
Andrea and the staff were incredibly friendly and helpful making our stay in Firenze truly enjoyable. The hotel is also in a fantastic location perfect for exploring this beautiful city.
2026-04-02
Equipe incrível
2026-04-02
Reception staff really good and guy running the bar at night was awesome, really helpful
2026-04-01
Muchas por la amabilidad y servicio del personal del restaurante
2026-04-01
We loved the warm welcome and how nicely they treated us. Grazie mille!
2026-04-01
The guys at the reception were very helpful. They gave us information about the area of your area!
2026-03-30
Your reception staff are fantastic.
2026-03-30
Grazie per l'ospitalità.
2026-03-30
everything else was excellent
2026-03-29
All staff I come a cross during the stay.
2026-03-26
Very helpful and friendly
2026-03-25
Very good stay with excellent service
2026-03-25
Grazie a tutto lo staff ci Vete fatto sentire come a casa
2026-03-24
Sempre a disposizione
2026-03-24
A simpatia do pessoal e toda a disponibilidade demonstrada é sem duvida a vossa melhor qualidade.
2026-03-23
Staff molto cortese e professionale
2026-03-22
Grazie e complimenti per la cortesia e la professionalità del personale. Molto accogliente la struttura
2026-03-21
Thank you for your hospitality
2026-03-21
Da consigliare
2026-03-21
Stuffs of breakfast are very kind and friendly. Thanks a lot.
2026-03-21
Destaco la amabilidad y cordialidad tanto de los muchachos del front desk como de los muchachos que atendían el desayuno. Nos hicieron sentir como en casa.
2026-03-20
Quiero agradecer la atención de Rosan y Luigi durante el desayuno, su atención y predisposición son dignas de destacar, especialmente Rosan quien tiene más trato con el cliente por su puesto. También nos atendió a la llegada un chico que hablaba español quien fue muy amble y nos dio todo tipo de indicaciones.
2026-03-20
Personnel très très sympathique, serviable et très poli que ce soit au bar, au déjeuner ou à la réception
2026-03-20
The space between the bed and the desk is too narrow to work.
2026-03-19
Thanks for everything.
2026-03-18
Pouca luz no quarto, faltou iluminação; frigobar muito cheio, faltou espaço para guardar compras no mercado; elevador com mau funcionamento. Mas no geral foi ótima a estadia. Parabéns especial ao padeiro, o pão do café da manhã quentinho é MARAVILHOSO!!!!!!!
2026-03-18
Got to check in early well accomadated
2026-03-18
Personal perfecto en general y reconocimiento especial a las personas del comedor
2026-03-17
L’accueil de Nicolas ainsi que son professionnalisme !
2026-03-17
Personnel de l'accueil, du petit déjeuner et du bar , parfait
2026-03-16
The guy at the reception was really attentive, helpful all the time. He spoke spanish which was nice for us. The whole team was very professional and helpful throughout our stay. Thank you guys!
2026-03-16
Bravo à toute l'équipe
2026-03-16
Merci à Stefano (désolée si l'orthographe n'est pas la bonne) qui a fait preuve d'une grande qualité d'écoute, d'accueil au delà de nos espérances. L'équipe était agréable, professionnelle. Nous vous remercions d'avoir fait de notre weekend un moment exceptionnel.
2026-03-16
Bravo au personnel d'accueil pour leur gentillesse ,merci à Roshan et Cléber le matin pour le petit déjeuner car ils sont au petit soins et à l'ecoute pour les client tout les matins !
2026-03-16
A Hotel very well managed.
2026-03-15
Grazie per averci cambiato camera
2026-03-15
Well trained staff, polite and very professional.
2026-03-14
Wonderful service from arrival to departure
2026-03-14
Gentilezza e professionalità del personale
2026-03-13
Cortesia di tutto il personale
2026-03-12
Thanks!
2026-03-11
Merci au personnel.
2026-03-11
Many thanks to Clever and his colleagues from the buffet team. Their service was outstanding—professional, attentive, and always welcoming. They truly made a difference and contributed greatly to a wonderful experience.
2026-03-10
La estancia fue muy agradable y el personal fue muy amable. La habitación estaba limpia, amplia, cómoda y la localización del hotel perfecta. En general, estamos muy satisfecho con los servicios y nuestra estancia en el hotel.
2026-03-09
Al recepcionista que nos sugirió dónde cenar y fue super amable
2026-03-08
Nous remercions le monsieur qui nous a accueilli, qui parlait français et qui a été très agréable. Nous avons aussi beaucoup apprécié Roshan et Clebar qui nous ont servi au petit déjeuner et qui tous les jours étaient très souriants et attentionnés. Un grand merci à eux .
2026-03-08
Very near from train station. City center, polite and helpful staffs, can leave luggages hours after check.out for free.
2026-03-07
Davvero accoglienza di qualità. Grazie
2026-03-07
Thank you
2026-03-07
Спасибо
2026-03-05
Merci à toute l’équipe d’avoir rendu notre séjour inoubliable. Gardez la play list, on adore
2026-03-05
Merci à toute l’équipe
2026-03-05
Séjour très agréable, merci
2026-03-03
Excellent stuff
2026-03-03
All the stuff was very friendly and helpful. Thank yoı
2026-03-03
Amazing!
2026-03-02
Agradecer a tod@s los recepcionistas y personal de sala en el desayuno durante mi estancia, su amabilidad, profesionalidad y simpatía. Se agradece una estancia así.
2026-03-02
Ringrazio sinceramente per il trattamento ricevuto, complimentandomi soprattutto con il personale sempre molto professionale ed educato.
2026-03-02
Tutti molto gentili e disponibili
2026-03-02
Danke
2026-03-02
Struttura ben posizionata
2026-03-01
Staff were lovely, whatever time we were at the desk. We asked for some milk and spoon for coffee which arrived promptly. They held our bags on our arrival and put them in our room for later, and also held our bags on our last day so we didn't have to carry them around.
2026-02-26
I’d like to thank the cleaning staff for doing an amazing job at making up our room every day. The room is always spotless every time we come back after a long day out!
2026-02-23
La cortesia del personale sia al check-in che al checkout
2026-02-23
Excelente personal, muy amables y dispuestos a ayudarnos
2026-02-23
Grazie per l' ospitalità e la cortesia
2026-02-22
Thank you for a wonderful stay at Club Hotel in Florence.
2026-02-21
Tha la for the attention
2026-02-20
All staff we encountered were a credit to the hotel. They couldn't do enough for us. They gave excellent recommendations, were helpful and had pride in the city of Florence.
2026-02-19
Ringrazio il personale del desk e quello della sala colazioni per la grande disponibilità.
2026-02-19
O hotel está lindo, muito bem decorado. Sua equipe é capacitada, comprometida e gentil.
2026-02-19
a equipe foi muito cordial durante toda nossa estadia, desde a recepção ao staff do café da manhã, parabéns!
2026-02-18
Bravo à toute l'équipe de l'hôtel ! Très aimable et très bon accueil.
2026-02-17
You have a great team serving clients. I love the layout of our room.
2026-02-16
Gracias por la atención y comodidad recibida en nuestra estancia
2026-02-16
La estancia fue estupenda. La ubicación del hotel magnífica, pero lo mejor de todo el personal: profesional y atento, con indicaciones muy claras y precisas a las preguntas y dudas que le formulamos. FELICIDADES!!!
2026-02-16
È stato un privilegio alloggiare presso la vostra struttura. COMPLIMENTI per la struttura, l'aperitivo offerto molto gradito e di ottima qualità e soprattutto grazie a tutto il personale, dalla reception agli addetti alle colazioni ed alle pulizie, ci avete fatto sentire a casa e circondati di attenzioni speciali. Torneremo presto
2026-02-16
Merci au personnel pour sa courtoisie qu’il s’agisse des membres de l’accueil, des femmes de chambre et des responsables du petit déjeuner qui m’ont fait de délicieux cappuccino et chocolat chaud ! Un régal !
2026-02-16
molto gentili e cordiali
2026-02-15
Al personal por su amabilidad
2026-02-15
Thank you for your kindness during my stay.
2026-02-14
Les agradecemos su trato agradable, amabilidad y colaboración.
2026-02-13
Merci au personnel a l'accueil pour leur professionnalisme .
2026-02-12
The staff at the hotel were wonderful - really helpful and friendly. We loved the breakfasts - and the thoughtful touches like the welcome drink and the pasta gift. The location is fantastic. We really are delighted to have found the hotel, which is perfect for a short break in Florence.
2026-02-07
Recepcionistt very nice
2026-02-07
Foram todos muito atenciosos e disponíveis.
2026-02-06
Gracias por su hospitalidad
2026-02-06
Muy agradable el personal y las instalaciones. Un lugar tranquilo, agradable y acogedor. Felicitaciones
2026-02-06
Compliments to aĺl of the staff especially the reception staff who were very helpful.👍
2026-02-06
Thank you for all.
2026-02-05
Very enthusiastic, thank you
2026-02-05
Great team
2026-02-05
The staff on site were very friendly and good.
2026-02-04
Thank you
2026-02-02
Accoglienza molto gentile e professionale
2026-02-02
Al personal de conserjería y especialmente a Nicola. Muy amable y cortes siempre anticipando las necesidades del huésped. Felicitaciones 👏
2026-02-02
A wonderful stay. All staff were extremely helpful and friendly and I have already spoken to them about returning later in the year,
2026-02-02
Personale molto disponibile e gentile soprattutto alla reception.
2026-02-01
Thank you for the warm welcome and the service we had was excellent
2026-02-01
El personal siempre fue muy atento e incluso nos obsequiaron con una nota de bienvenida y un regalo de despedida. Tienen un gran hotel y un personal fantástico Gracias
2026-01-31
Grazie di tutto
2026-01-31
remerciements à Nicolas pour son accueil chaleureux (et en français) et à Roshan pour les petits déjeuners joyeux
2026-01-31
Tutti gli impiegati alla reception si sono dimostrati sempre disponibili e gentili. Grazie!
2026-01-30
À tous
2026-01-30
Breakfast team was Perfecto
2026-01-30
Good 👍
2026-01-30
Thank you and we are hapoy for stayingto your hotel, we hope to visitt and stay again in your hotel, God Bless and Good luck🙏🏻😘
2026-01-30
Cortesia, efficienza e disponibilità. Un soggiorno perfetto in una due giorni di lavoro.
2026-01-29
Everything was great. The staff was very helpful and positive. Especially Roshan was a very professional and friendly person. Thank you for everything.
2026-01-28
Tutto molto confortevole, all molto bella e personale gentile.
2026-01-27
Gostaria apenas de agradecer à equipe pelos dias maravilhosos e cortesia de todos. Fiquei muito satisfeita. Obrigada a todos.
2026-01-27
Overall I greathful
2026-01-27
thank you for your service good clean and leave luggage service
2026-01-26
Thank you for a wonderful 2 night stay!
2026-01-26
Personale cortese e disponibile.
2026-01-26
everything was wonderful! 😍 thank you for this experience!
2026-01-24
It was a great stay with easy check in process and clean rooms. Thank you!
2026-01-25
cordialità e disponibilità.
2026-01-23
Thanx a lot for every thing
2026-01-23
Thanks
2026-01-24
Grazie mille
2026-01-23
So nice place to stay
2026-01-21
Salve, Siete stati fantastici
2026-01-20
Excelente la atención de todo el personal. Los cappuccinos de Roshan de un nivel superior
2026-01-20
Un ringraziamento ai ragazzi della reception molto disponibili gentili e professionali complimenti molto bravi anche il personale della colazione
2026-01-19
Grazie ♥️
2026-01-18
thanks to all
2026-01-16
Everyone was sooooo wonderful. Enjoyed our stay
2026-01-12
El personal fue muy amable, los detalles muy lindos.
2026-01-11
Thank you so much for all of your hard work and kindness. All of the staff was extremely welcoming and helpful. I'd love to come back and stay again in the future.
2026-01-11
Excellent front desk, breakfast and bar staff!
2026-01-11
I wanted to say how brilliant Nicolae was when we checked in and checkout out. So welcoming and accommodating! He should get employee of the month.
2026-01-09
We received a warm welcome from the first minute at the hotel. The entire hotel staff is very welcoming. The buffet staff is professional and hardworking, special thanks to Roshan for the morning smile and creative coffee.
2026-01-09
Thank
2026-01-08
Desidero fare i complimenti, oltre che alla struttura nel suo complesso, a tutto il personale che ci ha accolti e fatti sentire come a casa. Un ringraziamento speciale a Niccolò e Tommaso che, con i loro consigli e aiuti nel corso e dopo la fine del soggiorno, ci hanno fatto sentire accolti e fatti uscire con la volontà di scegliere di nuovo C-Hotel Club per il prossimo soggiorno a Firenze!
2026-01-08
My stay was very good and thanks to everyone to make possible a great stay
2026-01-08
No
2026-01-07
Grazie mille per la disponibilità per l’accoglienza del piccolo barboncino che era con noi e la disponibilità per la sorpresa di compleanno a mia moglie durante la colazione
2026-01-05
Foi nossa primeira visita a Florença e a estadia no hotel foi essencial para que tudo fosse maravilhoso! Muito muito obrigada e espero voltar a hospedar-me em breve!!!
2026-01-05
Votre personnel est exceptionnel, gardez-le ! L'accueil était chaleureux, souriant, agréable ! Au top!
2026-01-04
Excelente! Adoramos muito. Atendimento, cortesia, tudo limpinho e quarto excelente. Recomendamos sem dúvidas. E bem localizado também, perto da estação de metrô/trem.
2026-01-04
Complimenti per la cortesia del personale alla reception e del personale del servizio pulizia camere
2026-01-03
Thanks for the small presents you provided everyday on the room
2026-01-02
Personnel très accueillant et compétent. Très bien situé, très propre et beau.
2026-01-02
Nous tenions tout particulièrement à vous remercier pour la qualité de votre personnel, disponible et très efficace notamment dans le tumulte des journées du 30 et 31-12, bravo à eux qui plus est en nous indiquant les bonnes adresse en français ! Vous avez été formidable ! Belle année à Eux ! Merci infiniment !
2026-01-01
Thank you for your great service. I really enjoy the stay in Firenze.
2025-12-31
The reception staffs are very nice and freindly!
2025-12-30
Staff at front desk was most helpful and professional! They made us feel welcome and made excellent suggestions.
2025-12-30
Thanks for all
2025-12-29
Tout le personnel est très agréable et poli
2025-12-26
Thanks!!!! Happy new year.
2025-12-25
Gracias por las atenciones dispensadas
2025-12-25
Remerciements pour votre accueil et votre disponibilité.
2025-12-24
Gente agradable y dispuesta a ayudarte
2025-12-24
Thanks a lot for the hospitality, the experience and the amazing service
2025-12-23
Amabilidad de su personal, su orientación con los puntos turísticos y por la preocupación de hacer que nuestra estadía fuese la mejor
2025-12-22
Your staff was excellent and thank you for them.
2025-12-19
Thank you for everything.
2025-12-16
Un grand merci à toute l équipe de l hôtel pour leur gentillesse, leur réactivité a trouver une solution pour le bien etre du client et surtout un grand merci a Jamila et sœur pour leur accompagnement tout au long de notre séjour à l hôtel
2025-12-15
Güleryüzlü ve sıcak karşılama için teşekkürler. 🙏🏼
2025-12-15
All the staff of this hotel were professional, friendly, helpful.
2025-12-14
Je tiens à adresser mes plus sincères remerciements à la direction du C Club Hôtel de Florence pour l’excellence de l’accueil et la qualité des prestations. Mon séjour a été absolument remarquable, marqué par le professionnalisme, l’attention et la gentillesse de toute l’équipe. Une expérience que je garderai en très bon souvenir et que je recommanderai sans hésitation.
2025-12-14
Muchas gracias por su amabilidad y buen servicio durante nuestra estancia.
2025-12-10
En general todo estuvo muy bien, el personal muy atento y buen nivel de servicio.
2025-12-09
Ringrazio la.redazione e chi ci lavora per l'accoglienza che abbiamo avuto, le camere erano perfette e molto pulite
2025-12-06
All the staff were very friendly and helpful.
2025-12-03
Felicidades por la atención y amabilidad de todos los trabajadores que han coincidido con nosotros durante nuestra estancia. Sigan así! Paloma & familia
2025-12-03
Félicitations pour votre amabilité et votre sérieux Nous reviendrons très certainement
2025-12-03
Thanks to the front desk staff they were patient and helpful in helping us get to where we needed
2025-12-03
Things were good
2025-12-02
Thank you so much for your helpfulness and generosity. Nicoli made it possible for me to check in early as Id been walking with my luggage in the cold. My stay was wonderful.
2025-12-01
Siete tutti molto cortesi mi trovo bene con voi
2025-11-30
Caffe buono e professionale della barista alla sera. Credevo di aver dimenticato i guanti in stanza e la concierge mi ha accompagnato a cercarli nonostante avessi già fatto il checkout.
2025-11-28
Ringrazio per la gentilezza e cordialità dimostrata
2025-11-27
La gente del desayuno, geniales!
2025-11-27
Bravo au personnel de restauration et d'accueil et d'entretien
2025-11-26
Front desk and breakfast staff was very helpful and courteous.
2025-11-24
Ringrazio tutto lo staff per la disponibilità e la gentilezza, sono rimasto più che soddisfatto e se dovessi tornare a Firenze credo proprio che tornerei ad alloggiare nel vostro hotel. Grazie.
2025-11-23
Tolles Team...nett, zuvorkommend, Serviceorientiert....
2025-11-23
Vorrei fare un elogio alla gentilezza, cordialità e disponibilità del personale che ci ha accolto, soprattutto il ragazzo del check-in e quello delle colazioni.
2025-11-23
Grazie per la gentilezza, disponibilità e professionalità di tutto il personale e al servizio di Roshan nella prima colazione
2025-11-23
Complimenti, sarà la ns struttura per i prossimi soggiorni a Roma.
2025-11-23
Thanks for the spaghetti as welcome gift. We love it so much.
2025-11-22
El petsonal inmejorables
2025-11-22
Kind and attestation staff. Very helpful
2025-11-18
Thank you for hosting us.
2025-11-17
Contraluz for Nicolae. You’re amazing
2025-11-17
Nicolae foi extremamente atencioso e eficiente. Sem duvidas seu atendimento fez diferença positiva na experiência. Muito obrigado, Nicolae.
2025-11-16
The hotel and stuff are very good
2025-11-16
Thank you
2025-11-15
Thanks thr staff was great that's the main plus for our whole stay
2025-11-14
the service has been good.
2025-11-14
The staff in the hotel are amazing and helpful in any situation.
2025-11-12
Le personnel parle francais super!
2025-11-11
very friendly staff both at check-in and check out
2025-11-09
We stayed at Hotel Sentier mid-October 2025. We were greeted by Tibo, Moustapha and Aladin. Everyone was very professional and helpful to us. Your entire staff made our stay quite pleasant and enjoyable. Also the restaurant staff was very helpful when I needed ice for my ankle. We would recommended this hotel to others who may be visiting Paris.
2025-11-09
Muchas gracias por su altíssima profesionalidad y buen servicio
2025-11-07
Gracias por la amabilidad del personal prinicpalmente por su cortesia y habalaba español perfectamente. Y a un personal de mantenimiento muy amable tambien de los cuales no se sus nombres, pero les felicito por su profesionalidad.
2025-11-05
Muchísimas gracias por la amabilidad e información a la llegada del hotel. Nos atendió una chica que sabía hablar español y se agradece. Un saludo
2025-11-05
Thanks!!!
2025-11-05
Andre and the staff were all so kind and helpful. We really appreciate the hospitality level in that hotel
2025-11-04
Gentilezza disponibilità ottima
2025-11-03
The hotel is conveniently located right next to Firenze Santa Maria Novella Station and within easy walking distance of Florence’s historic centre, making it an excellent base for exploring the city. The check-in process was brief and pleasant. Since we arrived earlier than the usual check-in time of 2:00 PM, the staff were very accommodating and arranged to store our luggage while we went out to sightsee. We stayed in a room suitable for a family of four, which was clean, comfortable, and well-maintained. The modern décor and tidy layout made it feel welcoming after a long day of travel. Despite being close to the train station, the room was quiet and offered a good night’s rest. Overall, we had a very positive experience. The combination of friendly staff, convenient location, and clean accommodations makes C-Hotels Club a great choice for families visiting Florence.
2025-11-03
Ho pernottato nella vostra struttura 1 notte e sono rimasto molto soddisfatto.
2025-11-02
A tutto il personale di accoglienza e staff di lavoro . sempre gentili e disponibili. hotel pulito moderno e ben localizzato
2025-10-29
Thank you so much for a wonderful stay! Everything was superb and staff so so helpful! Our request of being on the same floor was also accommodated and we were also given an upgrade which was amazing! The complimentary pasta on the last day was such a lovely touch. Thank you all - we will be back. ☺️
2025-10-29
Thanks to all for help and assistance in both Rome and Florence
2025-10-28
Tutto il personale veramente all'ascolto,dotato di vera gentilezza e disponibilita'...e anche se sembra assurdo, non e' scontato.
2025-10-28
Le jeune homme a l'accueil (qui parle français) était d'une grande amabilité, merci pour ça
2025-10-27
The reception team provided excellent service they went above and beyond
2025-10-26
thank you for your kindness!
2025-10-25
Valentina at reception was excellent and very helpful at check in and departure. We would stay again when nxt in Florence an ideal location.
2025-10-25
Très bon accueil et conseils
2025-10-24
We real liked our stay at this hotel in Florence . Great location . Very close to ponte vecchio.. station . Other museums . Duomo .. Santa Maria novella church . ect .. close to many restaurants . Personnel were friendly /professional and amazing service . We were welcomed sincerely . Thank you to all staff .
2025-10-24
En general a todo el personal en todas las areas, en especial a Sr. Tomas atencion durante lis desayunos
2025-10-23
Ottimooooo
2025-10-21
All the staff are friendly & helpful.
2025-10-19
Felicitaciones por el servicio y la amabilidad del personal que en perfecto español nos aclararon todas las inquietudes.
2025-10-19
You deserve ⭐️⭐️⭐️⭐️⭐️
2025-10-18
Everybody was very friendly and helpful.
2025-10-17
Reception and breakfast staff were all very friendly and helpful.
2025-10-15
Awesome accommodations and staff
2025-10-15
Beautiful!
2025-10-15
Thank you!
2025-10-14
The front desk esp Cristina (totally forgot her name but I think she’s Spanish) was so nice and she helped me get my luggage back from the airport. I was so tired when I arrived at past 2pm and she let me check in already. I am very happy with my room! It was so clean and perfect size for me. I had a great time in Florence and took day trips to Tuscany and other surrounding areas. I moved on to Naples as I don’t go back to the same cities I’ve been. I would highly recommend this hotel.
2025-10-14
Muy agradable la estancia. Muy buen hotel. El personal muy bien. La lencería de cama me encantó.
2025-10-14
The front desk professionals at this hotel are among the best I have encountered in my travels! From entry into the hotel they welcome you and ensure you are oriented to the space you will be living in during your stay! The water filling station, the dining suggestions, the map outlining where you are, and the friendly courteous attitude of your hotel is really something very special! Kudos to your teams!
2025-10-14
Great location and very important: great staff everywhere, wether it was reception, breakfast, House keeping…
2025-10-13
Front desk was very helpful Akiem was great
2025-10-12
Thank you
2025-10-12
Everyone was so nice, helpful & thoughtful. Thank you for putting our bags in our room, for the water, welcome cocktail & the bag of pasta souvenir!
2025-10-11
thank you for great service and accommodations. perfect location for shopping and restaurants.
2025-10-11
Wonderful stay and courteous staff
2025-10-10
Excellent location , clean hotel and Excellent service
2025-10-10
It's an excellent hotel and I would like to say a big thankyou to the reception staff who were so welcoming ang helpful when asked any question. And to the breakfast staff who were so cheerful every morning and the batista was and artist with our coffee. He made our breakfast an event to enjoy. Grazie mille.
2025-10-10
All staff so friendly and helpful - everywhere spotlessly clean!
2025-10-10
The staff is really friendly and polite. I can see that you are working hard to achieve this level of services
2025-10-09
Accueil chaleureux et compétant ! Barista sympathique et compétant
2025-10-08
Staff were excellent, hotel was quiet and comfortable.
2025-10-08
Thank you for being always accommodating!
2025-10-07
Everything was perfect. Thank you!!!
2025-10-07
Was my second time visiting the hotel
2025-10-06
Todo excelente
2025-10-04
All staff were helpful and courteous. However rooms were small as were the bathroom
2025-10-03
Thanks for early check-in.
2025-10-03
Thank you
2025-10-02
My wife, son, daughter in law and myself stayed at the hotel. The entire staff was amazing and extremely friendly. We enjoyed our stay and will certainly return the next time we visit Italy.
2025-09-30
Great service!
2025-09-30
Estuvimos 4 días no no puedo decir nada malo al contrario todo fue perfecto
2025-09-28
Gida she is the best, my tour is Roma,Florencia and Venice, not one take care us how she did .thank you Gida.
2025-09-26
Great hotel great location very friendly staff , rooms spotless and tea making facilities a bonus
2025-09-25
Staff molto disponibile e attento ad ogni richiesta
2025-09-24
The staff are exceptional, thoughtful, welcoming and professional.
2025-09-23
Made it personal
2025-09-23
Lovely helpful friendly staff. The room was cleaned and tidied everyday. The chocolate and welcome letter on arrival and pasta on departure was very thoughtful. Thank you for making our stay so welcoming.
2025-09-22
Our check in was great as we arrived early and were exhausted from travel. The two receptionists on the day were very accommodating with lots of suggestions for good places to visit and eat. We were offered an upgrade for an extra cost as that particular room was available so that meant early check in and we were grateful to pay the bit extra and get to our room much earlier than expected. Thanks for a great stay in your hotel!
2025-09-20
Gracias por todo😘
2025-09-19
All the reception staff were very friendly and helpful
2025-09-18
Thanks
2025-09-17
Thank you for the amazing service and being so helpful in recommending our lunch and dinner place in Florence.
2025-09-17
Thank you for the free pasta and chocolate
2025-09-15
Very helpful at counter happy and Efficient
2025-09-15
A la llegada, nuestra habitación doble, era pequeñisina, imposible para dos personas, pero nos la cambiaron sin ningún problema por otra algo más grande. El personal de mantenimiento es un chico excepcional, nos ayudó en todo lo que necesitamos, incluso a cambiarnos de habitación. La atención recibida ha sido muy buena también en recepción, muy colaboradores. Lo mejor el personal, la ubicación justo al lado de la estación del tren y de la parada del tranvía que te lleva al aeropuerto.
2025-09-14
Thank you for the time at the hotel
2025-09-14
Thank you to the very friendly, welcoming and helpful staff
2025-09-11
Front desk staff were super friendly and willing to answer any questions to the best of their knowledge.
2025-09-11
thank you
2025-09-10
Thanks, our brief stay was excellent, from start to finish. Quality and performance in all areas. Thanks for a great experience.
2025-09-09
Justin was fantastic, from check in to check out.
2025-09-07
.
2025-09-07
フロントでの対応や室内のリネンの清潔さと調度品のデザインの良さなどトータルでとても素晴らしいホテルでした。イタリアでの長期旅の中で数々のホテルに滞在しましたが、間違いなく一番素晴らしいホテルでした。フィレンツェを再訪する時には必ず泊まりたく思い、また友人にもおすすめしたいです。本当にありがとうございました。
2025-09-04
Staff were so cheerful.
2025-09-03
All the staff were pleasant and very helpful
2025-09-02
Thank you!!!!
2025-09-02
We had a wonderful stay at Hotel Club in Florence. The hotel room was comfortable and the location was perfect for exploring the city. But what really made our visit special was the warm and attentive service. A special thank you to Gaida at reception who was incredibly kind, helpful, and welcoming. She truly went above and beyond to make us feel at home. We would gladly return and highly recommend Hotel Club to anyone visiting Florence.
2025-09-02
Thank you for your hospitality!
2025-09-01
La próxima vez os volveré a elegir 100%
2025-09-01
Thank you for going beyond than expectations!
2025-09-01
Nos sentimos muy a gusto en lo que va de nuestra estadía
2025-08-31
L'hotel è molto bello, arredato bene e molto confortevole. Anche il bar. Pulizia impeccabile fuori e dentro la camera. Comodo per chi arriva e parte da Firenze, a due passi dalla stazione e dal terminal dei pullman. Professionalità e cortesia impeccabili del personale in reception.
2025-08-30
Many thx
2025-08-30
Thanks
2025-08-30
Remerciements au personnel car le service est excellent.
2025-08-30
Thanks to the staff at the reception to help us find our way around. They are very friendly and helpful.
2025-08-29
Thank you Nicholas for your kindness and warm welcome, and arranged activities for us really appreciated, we enjoyed horse back riding! And the beautiful scenery
2025-08-29
La cortesía de la persona que me atendió en el check in me ayudó muchisimo con la estadía, claro, preciso y muy cortés. Asimismo las notas dejadas en mi habitación muy validada, sin duda haré referencias con las personas que viajen a la ciudada
2025-08-28
We were very pleased with everyone's kindness and attention. Thank you!
2025-08-28
Ringrazio la direzione per la disponibilità e la gentilezza del personale.
2025-08-27
The reception desk staff are amazing so welcoming and friendly, we were made to feel like valuable customers even though we were only staying one night. Our room was lovely, very clean and comfortable, breakfast was great, very good choice of food and again friendly and welcoming staff. Would highly recommend your hotel.
2025-08-26
Great staff great hotel
2025-08-25
Thank you for the warm welcome and all the kindness and care shown during our stay. Florence was an even more beautiful experience also thanks to you
2025-08-25
Justin provided excellent service and looked after us very well. He was smiley, pleasant and polite and took time to make recommendations for a restaurant. He also took our bags to our room for us and helped us to book a taxi with another colleague. Justin was lovely with our children and after the meal, came to check that we were happy with everything. I felt that he went above and beyond to look after us and help us.
2025-08-25
Thank you. Hotel management and staff were very helpful with providing information and of their time. We cant thank tbem enough and will be back to stay again.
2025-08-24
We really enjoyed staying at your hotel. It was really wonderful. The price was also reasonable. Thank you very much for your service. The next time we visit Rome, we definitely wish to return to your hotel again.
2025-08-24
Excelente atención y hermosas instalaciones. Muy cómodo y cercano a la estación de trenes. Felicitaciones!!
2025-08-24
Tutto bene
2025-08-24
Grazie mille per l'accoglienza e la qualità dei servizi
2025-08-24
Very helpful and informative
2025-08-23
Wery nice stay for our sons wedding at tenuta cordinaia in toscana. Thanks for a plesent stay
2025-08-22
Thank you for our overall great stay at your hotel. Also, the handwritten welcome note on our bed was a really nice touch, we immediately felt at home!
2025-08-22
Everyone was very nice and helpful to us throughout our whole visit. We really appreciate the help and kindness we received.
2025-08-22
Thanks a heap to the front desk people! They were extremely kind, welcoming & helpful at all times.
2025-08-22
Management very polite and with a high vocación to service
2025-08-21
Thank you for providing a very good option for staying in Florence!
2025-08-21
Merci à vous pour avoir contribué à la qualité de notre sejour
2025-08-20
Reception and breakfastMr Fernando
2025-08-19
편하게 잘 쉬었습니다. 대체적으로 모든게 완벽했습니다
2025-08-18
Thank you for a great stay, for accommodating our early check in and for storing our luggage after check out.
2025-08-18
Obrigada
2025-08-18
Super hôtel et le personnel est vraiment très bien Hôtel hyper bien situé
2025-08-18
Your Hotel is great, staff is awsome. Lots of little surprises, that make all guests smile. I will visit you again, if I'm in Firenze and will recommend your Hotel to my friends.
2025-08-17
Volevo ringraziare le due signorine alla reception, veramente gentili ma soprattutto sempre con il sorriso.
2025-08-16
When we come back to Firenze, we will definately stay at your place again! Thank you very much for the suggestion of the restaurant. We went two places according to the suggestion and both were really good!
2025-08-15
Enjoyed our stay thank you.
2025-08-13
Thank you for a perfect stay
2025-08-13
The staff at the front desk at check in were so lovely and very informative. I think his name was kane - he was brilliant! The filter water tap was such a nice addition as the temperature was so high in florence during our stay.
2025-08-13
The staff was all very warm and open.
2025-08-09
The front desk staff at your hotel were wonderful. Two people really stood out for me. I do not know there names but it was a man and a woman who were both working the same shift at our time of check-out. Please thank them for me. The woman upon arrival and check-in walked us to the elevator and she gave us great recommendations for food in Florence. The man who was working the front desk was very friendly and kind. One time he even helped me to open a beer that I had bought because the room did not have a bottle opened. I really appreciated the service of both of them.
2025-08-09
Overall it was good with no complaints. We felt next home in away from own home with good hospitality. Ultimately Thanks to all Hotel Staffs and Management team for your comfortable stay. With thanks & regards Magar Kazi & Tara kazithapa.snpl@gmail.com
2025-08-09
En general todo el personal era muy amable
2025-08-09
Thank you for the lovely and respectful staff.
2025-08-08
Thanks for all the hospitality.
2025-08-08
Thanks
2025-08-06
All people very very kind
2025-08-06
Wonderful hotel!
2025-08-06
Excelente servicio, atención y comodidad, definitivamente regresaré
2025-08-05
Thank you for everything!
2025-08-04
Thank you for an excellent service on the 2 occasions we stayed.
2025-08-04
Grazie per la disponibilità, la cortesia e l’attenzione al cliente.
2025-08-04
Vorremmo ringraziare nuovamente per l’upgrade della camera concesso.
2025-08-04
Thanks :)
2025-08-04
Thank you!!
2025-08-04
Everyone was pleasant and helpful. Enjoyed our stay
2025-08-01
To all the staff, fab hotel
2025-07-31
An extremely comfortable and well located hotel.
2025-07-31
The staff member who looked after us in check in was amazing. Very friendly and we love his recommendations for the city - very helpful. The complimentary drink, hand written note on arrival and pasta on departure didn’t go unnoticed and we are very appreciative of the extra touches. It makes your hotel stand out amongst the rest. Well done and thank you 😄
2025-07-30
I satisfied 100% for your hotel.
2025-07-29
Very very good staff
2025-07-29
Das hotel ist mega Zentral gelegen und trotzdem sehr ruhig Das personal ist sehr nett Alles war perfekt
2025-07-28
Muy amables todos los recepcionistas, en especial una chica morena que nos atendió el primer día. No le pregunté el nombre, lo siento. Gracias por la atención y amabilidad p
2025-07-27
Félicitations pour cet hôtel confortable et bien tenu.
2025-07-27
Thank you for a wonderful stay!
2025-07-26
Muchas gracias por la atención, el personal ha sido super amable y cortez. Brindan un excelente servicio. Destaco además que a pesar de estar en una zona de mucho tránsito no se escuchan ruidos.
2025-07-26
Accueil impeccable,merci pour toutes ces petites attentions (chocolat,apéritif offert et paquet de pâtes)
2025-07-25
Thank you for keeping my bag I left. I received them in California
2025-07-25
Lovely customer service! The man at check in was lovely and the welcome drink and note was a great touch!
2025-07-23
My daughter was very unwell overnight and needed a bit longer in the morning before check out which you kindly did. Also, looking after cases before check in and after check out before we could get our train.
2025-07-23
Amazing stay and tram
2025-07-23
Des hôtes qui parlaient français et anglais à notre arrivée qui se sont assurés de nous offrir un service de qualité. Souriants, gentils et soucieux de notre bien-être. Un remerciement spécial à un des hommes de la réception qui nous a nommé où aller manger comme des gens qui vivent à Florence, et un circuit qui nous a permis de visiter les derniers points d'attraits à ne pas manquer.
2025-07-23
Good job.
2025-07-23
Thank you so much for making our stay wonderful
2025-07-22
Just a thank you for all the help and hospitality to all.
2025-07-22
You’re so thoughtful and professional I will definitely come back your hotel when i come back Italy.
2025-07-20
Great place! Great location! Great front desk staff!
2025-07-20
This is a great hotel due to the hard work of the staff
2025-07-20
Thank you for always greeting me kindly with a smile and talking to me. I will visit this hotel again when I come back to Florence.
2025-07-20
Obrigado pela atenção na recepção
2025-07-20
X
2025-07-16
Thank you so much for attending our luggage issue!
2025-07-15
Receptionist was very polite and friendly. He even showed the way to the extra toilet for guests’ use.
2025-07-14
Stay was fantastic and staff were very good.
2025-07-12
Merci pour le service et la gentillesse de tout le personnel
2025-07-11
They are very responsive and helpful. We enjoyed our time there.
2025-07-10
Stayin at yous Hotel was very nice
2025-07-09
We appreciate a lot we were arranged a room with the balcony. We had a nice dinner enjoying the night view of Florence which was great experience.
2025-07-06
Everything was excelent! Thank you
2025-07-05
Extremely friendly staff, excellent attention to detail!
2025-07-05
All the staff were kind and I had a pleasant and pleasant trip. I really want to visit again next time.
2025-07-05
Comfortable room and bed, wonderful staff and fabulous breakfast buffet. Also, so nice to have the free water fountains, especially with the intense outside temperatures during my stay.
2025-07-04
Very helpful at front desk!
2025-07-04
Very especial service !! attentive and helpful !!
2025-07-04
Muchas gracias por la buena recepción y amabilidad de todo el personal. Continúen así.
2025-07-03
Queremos agradecer al personal de la recepción porque fueron muy amables en todo momento.
2025-07-03
Bravo c’est une bonne surprise d’avoir découvert votre hôtel nous qui venons au moins 2 fois par an à Florence depuis 15 ans Nous reviendrons
2025-07-01
professional and helpful staffs. they provide free water refill stations. clean room
2025-06-29
Everything was perfect, except the very small size of the room. It will be very comfortable to have the bide in the room and revise the check-in and check-out timing. Thanks again for our wonderful stay in Firenze.
2025-06-28
well done
2025-06-28
Overall great experience! Location is perfect, definitely would look for it again when visiting Florence.
2025-06-27
To Justin for your delightful manner and assistance with helping me make a dinner reservation and the service in the bar after the evacuation. We so appreciated it. And to Roshan for your amazing coffee and hospitality. All of the team behind reception were always unwaveringly lovely
2025-06-27
I would like to thank Nicolai and the rest of the staff. Everyone we met was very friendly and their suggestions with restaurants and things to do did not disappoint. Thank you for a Lovely stay. Ivan Miranda
2025-06-27
Ottimo check in & check out efficiente e preciso nelle indicazioni.
2025-06-27
Thank you for our great staying
2025-06-27
During my stay, there was an unfortunate incident in the buffet/bar area that caused the fire alarm to go off. It required everyone to evacuate, and we had to wait until the alarm was reset until able to get back into the building. The team was very professional and supportive, although frustrated at the delay it took for the alarm company to get to the building. Although it was a holiday in Florence that day. Nonetheless, the situation was handled very professionally by the staff. It's an unfortunate incident that can happen. Thank you to the team!
2025-06-26
Friendly staff at Reception especially Karim. Rohan at Cafe was very efficient in serving our coffee and his coffee art made our day so much. Please also thank the housekeeper who cleaned our room 307, her standards of cleaning was so good and she was thoughtful too.
2025-06-26
Excellent hôtel, personnel agréable et disponible.
2025-06-26
Great hotel with fantastic staff. Friendly and wecoming. Comfortable
2025-06-25
I would like to highlight that the staff at the front desk and the breakfast area were extremaly helpful, polite and friendly. Their kidness really make a difference in my stay. Thank you
2025-06-24
A Equipe do café são muito atenciosos, elegantes, estão de parabéns!
2025-06-23
Front desk men were very helpful so pleasant. Bar lady so professional and happy
2025-06-22
荷物も運んでくれてありがとう 市街地マップもありがとうございました
2025-06-21
Big thanks to Valentina (front desk) and specialist, working at the breakfast: he remembers the names and preffered drinks, very pleasant )
2025-06-21
また、フィレンツェに行くことがあったら、泊まりたいと思います。、はじめてのイタリア旅の私たちには，駅が近いのと、スタッフの笑顔がとても安心しました。
2025-06-21
We like to thank the staff on duty throughout our stay, for all their help with all our enquiries, especially helping us to book an alternative transport to Pisa airport while the trains were on strike. Miss Giada, Mr Karim and Mr Tommaso are valuable assets for the establishment. They are very proud doing their job and they are very good at it. Thank you all.
2025-06-20
Thank you for all of your help during the train strike this past Friday. We really appreciate your compassion for your guests.
2025-06-17
Justin was a joy to meet and very helpful!
2025-06-17
Tutti i ragazzi del personale molto gentili e accoglienti
2025-06-17
Fantastic hotel, extremely helpful staff. Great location
2025-06-15
Parabéns a todos os colaboradores , é ótimo sermos bem recebidos . Funcionários simpáticos e objetivos.
2025-06-13
Thanks for a great stay
2025-06-13
Buena atención en recepción y el comedor a la hora del desayuno
2025-06-13
Thank you for your wonderful, friendly service!
2025-06-12
The staff are very polite and friendly. It was so nice staying in your hotel
2025-06-11
Amazing management! Timely check-in, and very accommodating. Hotel was close to the train station and made it convenient for us.
2025-06-10
Wonderful job great hotel
2025-06-10
Thanks for the warm welcome and hospitality
2025-06-09
A tutto lo staff
2025-06-09
We just wanted to commend Nickolai for his fabulous work on reception - he was amazing and gave us the best recommendations for dinner and lunch. He was so kind and helpful!!!
2025-06-08
Thank all the staff for their wonderful service
2025-06-08
Personale tutto gentile
2025-06-07
Special thanks to Justin for giving us great recommendations.
2025-06-05
The reception employees were wonderful to us and could not do more to help us from getting us a taxi to opening our wine bottles and getting us ice !!!
2025-06-04
Nikolai was friendly and professional All staff were excellent Appreciated luggage taken up and staff to take us to the room
2025-06-04
Nous remercions tout le personnel accueillant et dévoué.
2025-06-03
Thanks for a great night and getting into our rooms early.
2025-06-03
Das Personal vom Hotel in Florenz war ausgezeichnet!!! Sehr tolle Mitarbeiter.
2025-06-02
Thank you for the service!
2025-06-02
Super Service und Mega freundlich
2025-06-02
Il personale e' stato estremamente cortese; l'accoglienza ed i "welcome/goodbye gift" sono stati molto apprezzati
2025-05-28
Roshan was very helpful and friendly
2025-05-27
Thanks very much!
2025-05-26
The breakfast staff was amazing and the front desk as well
2025-05-26
Every staff member we met was incredibly friendly, especially at breakfast in the morning and the bar in the evening
2025-05-25
The breakfast buffet helpers were fabulous.
2025-05-24
Très bonne gestion d’établissement. Personnel attentionné et professionnel. Bravo!
2025-05-24
ROSHAN Y OSHINI
2025-05-22
Whe feld verry welcome! Everyone was verry kind and friendly. The personalised cappuccino by Roshan was so nice and cute😄
2025-05-22
Friendly and helpful staff! Value for money and clean room! Good location!
2025-05-22
Personal muy amable, siempre queriendo facilitar nuestra estancia
2025-05-22
Excelente la atención de recepción y del personal en el área del desayuno.
2025-05-21
Everyone
2025-05-21
Thank you for making the effort to make the hotel as beautiful as it is
2025-05-21
They offered the room early to us because the room had already been cleaned and we arrived early. They also graciously allowed us to Store our bags and made a great recommendation for dinner. So pleasant and welcoming
2025-05-21
Great stay and welcome by staff
2025-05-20
Muchas gracias , excelente todo
2025-05-19
Love the bed and bedsheets
2025-05-19
All staff we communicated with were very friendly and professional
2025-05-19
Grazie per la gentilezza
2025-05-17
Good staff
2025-05-17
Veel dank voor de goede begeleiding.
2025-05-15
Everyone we interacted with was great! A+ stay, we will visit again!
2025-05-15
The Reception staff provided excellent restaurant recommendations. Everyone made us feel very welcome.
2025-05-14
Grazie
2025-05-14
Always friendly; and eager to help!
2025-05-13
We would like to Compliment Valentina and her colleague on duty, on Sunday Night of 12th of May at Via Santa Caterina da Siena 11/R 50123 Firenze. They were both very welcoming, friendly and helpful. Valentina delivered Outstanding Customer Service.
2025-05-13
Thank you all
2025-05-13
Thanks for the management team. They have immediate reply to my email.
2025-05-12
All staf was supernice
2025-05-10
Grazie per il soggiorno confortevole
2025-05-10
Compliments
2025-05-10
Agradecer a Justin la amabilidad y profesionalidad
2025-05-10
Oshini, Roshan, and Justin were particularly helpful and gracious.
2025-05-09
We would like to thank Justin. He was very helpful and gave us a great recommendation for a restaurant.
2025-05-09
Graccie mille
2025-05-09
Bravo à toute l’équipe pour nous avoir permis de passer un excellent séjour à Florence. On a senti l’énergie positive dès notre arrivée et nous avons beaucoup aimé nos interactions avec l’ensemble de l’équipe. Bravo au management pour ce beau travail.
2025-05-07
Excellent Housekeeping, helpful front desk. Good evening bar lady
2025-05-06
The cleaner who did our room was excellent. All the other staff were helpful and friendly.
2025-05-06
Grazie per l’accoglienza
2025-05-05
Front desk always helpful! Breakfast personel and quality and assortment of food were excellent!
2025-05-05
Thanks gör everything
2025-05-01
Good service.
2025-05-01
Staff at the breakfast area were friendly and attentive and at the reception desk spoke good English and were very helpful with suggestions of places to visit and eat, providing locations marked on a map.
2025-04-30
Pour tout le personnel et surtout à la dame qui prépare le café au petit déjeuner son acceuil chaleureux Bravo à tout le staff.
2025-04-29
Nonr
2025-04-29
Gut geführtes und unkompliziertes Etablissement, Hotelteam sehr zugänglich und nett. Herzlichen Dank und ganz liebe Grüße E.Wiedemann
2025-04-28
Thanks to the young lady at the front desk she was so helpful.
2025-04-28
War sauber, gutes Frühstück und exzellente Bedienung und Unterstützung an der Frontdesk
2025-04-28
Grazie Giada!
2025-04-27
Thank you to everyone at Club Hotel for a truly enjoyable stay.The service was excellent.the room was comfortable and the staff made me feel very welcome.I look forward to returning& definetely recommend your hotel to others!
Favoloso
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
2026-04-23
Thank you for the lovely hospitality!