2026-02-02
A wonderful stay. All staff were extremely helpful and friendly and I have already spoken to them about returning later in the year,
2026-02-02
Personale molto disponibile e gentile soprattutto alla reception.
2026-02-02
Al personal de conserjería y especialmente a Nicola. Muy amable y cortes siempre anticipando las necesidades del huésped. Felicitaciones 👏
2026-02-02
Accoglienza molto gentile e professionale
2026-02-01
Thank you for the warm welcome and the service we had was excellent
2026-01-31
Tutti gli impiegati alla reception si sono dimostrati sempre disponibili e gentili. Grazie!
2026-01-31
remerciements à Nicolas pour son accueil chaleureux (et en français) et à Roshan pour les petits déjeuners joyeux
2026-01-30
Thank you and we are hapoy for stayingto your hotel, we hope to visitt and stay again in your hotel, God Bless and Good luck🙏🏻😘
2026-01-30
Cortesia, efficienza e disponibilità. Un soggiorno perfetto in una due giorni di lavoro.
2026-01-30
Breakfast team was Perfecto
2026-01-30
À tous
2026-01-29
Everything was great. The staff was very helpful and positive. Especially Roshan was a very professional and friendly person. Thank you for everything.
2026-01-28
Tutto molto confortevole, all molto bella e personale gentile.
2026-01-27
thank you for your service good clean and leave luggage service
2026-01-26
Personale cortese e disponibile.
2026-01-26
Thank you for a wonderful 2 night stay!
2026-01-26
everything was wonderful! 😍 thank you for this experience!
2026-01-24
It was a great stay with easy check in process and clean rooms. Thank you!
2026-01-25
cordialità e disponibilità.
2026-01-24
Grazie mille
2026-01-23
Thanx a lot for every thing
2026-01-23
Thanks
2026-01-23
So nice place to stay
2026-01-21
Salve, Siete stati fantastici
2026-01-20
Excelente la atención de todo el personal. Los cappuccinos de Roshan de un nivel superior
2026-01-19
Grazie ♥️
2026-01-20
Un ringraziamento ai ragazzi della reception molto disponibili gentili e professionali complimenti molto bravi anche il personale della colazione
2026-01-18
thanks to all
2026-01-16
Everyone was sooooo wonderful. Enjoyed our stay
2026-01-12
El personal fue muy amable, los detalles muy lindos.
2026-01-11
I wanted to say how brilliant Nicolae was when we checked in and checkout out. So welcoming and accommodating! He should get employee of the month.
2026-01-11
Thank you so much for all of your hard work and kindness. All of the staff was extremely welcoming and helpful. I'd love to come back and stay again in the future.
2026-01-11
Excellent front desk, breakfast and bar staff!
2026-01-09
Thank
2026-01-09
We received a warm welcome from the first minute at the hotel. The entire hotel staff is very welcoming. The buffet staff is professional and hardworking, special thanks to Roshan for the morning smile and creative coffee.
2026-01-08
Desidero fare i complimenti, oltre che alla struttura nel suo complesso, a tutto il personale che ci ha accolti e fatti sentire come a casa. Un ringraziamento speciale a Niccolò e Tommaso che, con i loro consigli e aiuti nel corso e dopo la fine del soggiorno, ci hanno fatto sentire accolti e fatti uscire con la volontà di scegliere di nuovo C-Hotel Club per il prossimo soggiorno a Firenze!
2026-01-08
No
2026-01-08
My stay was very good and thanks to everyone to make possible a great stay
2026-01-07
Grazie mille per la disponibilità per l’accoglienza del piccolo barboncino che era con noi e la disponibilità per la sorpresa di compleanno a mia moglie durante la colazione
2026-01-05
Votre personnel est exceptionnel, gardez-le ! L'accueil était chaleureux, souriant, agréable ! Au top!
2026-01-05
Foi nossa primeira visita a Florença e a estadia no hotel foi essencial para que tudo fosse maravilhoso! Muito muito obrigada e espero voltar a hospedar-me em breve!!!
2026-01-04
Complimenti per la cortesia del personale alla reception e del personale del servizio pulizia camere
2026-01-04
Excelente! Adoramos muito. Atendimento, cortesia, tudo limpinho e quarto excelente. Recomendamos sem dúvidas. E bem localizado também, perto da estação de metrô/trem.
2026-01-03
Thanks for the small presents you provided everyday on the room
2026-01-02
Nous tenions tout particulièrement à vous remercier pour la qualité de votre personnel, disponible et très efficace notamment dans le tumulte des journées du 30 et 31-12, bravo à eux qui plus est en nous indiquant les bonnes adresse en français ! Vous avez été formidable ! Belle année à Eux ! Merci infiniment !
2026-01-02
Personnel très accueillant et compétent. Très bien situé, très propre et beau.
2026-01-01
Thank you for your great service. I really enjoy the stay in Firenze.
2025-12-31
The reception staffs are very nice and freindly!
2025-12-30
Thanks for all
2025-12-30
Staff at front desk was most helpful and professional! They made us feel welcome and made excellent suggestions.
2025-12-29
Tout le personnel est très agréable et poli
2025-12-26
Thanks!!!! Happy new year.
2025-12-25
Remerciements pour votre accueil et votre disponibilité.
2025-12-25
Gracias por las atenciones dispensadas
2025-12-24
Gente agradable y dispuesta a ayudarte
2025-12-24
Thanks a lot for the hospitality, the experience and the amazing service
2025-12-23
Amabilidad de su personal, su orientación con los puntos turísticos y por la preocupación de hacer que nuestra estadía fuese la mejor
2025-12-22
Your staff was excellent and thank you for them.
2025-12-19
Thank you for everything.
2025-12-16
Un grand merci à toute l équipe de l hôtel pour leur gentillesse, leur réactivité a trouver une solution pour le bien etre du client et surtout un grand merci a Jamila et sœur pour leur accompagnement tout au long de notre séjour à l hôtel
2025-12-15
Güleryüzlü ve sıcak karşılama için teşekkürler. 🙏🏼
2025-12-15
All the staff of this hotel were professional, friendly, helpful.
2025-12-14
Je tiens à adresser mes plus sincères remerciements à la direction du C Club Hôtel de Florence pour l’excellence de l’accueil et la qualité des prestations. Mon séjour a été absolument remarquable, marqué par le professionnalisme, l’attention et la gentillesse de toute l’équipe. Une expérience que je garderai en très bon souvenir et que je recommanderai sans hésitation.
2025-12-14
Muchas gracias por su amabilidad y buen servicio durante nuestra estancia.
2025-12-10
En general todo estuvo muy bien, el personal muy atento y buen nivel de servicio.
2025-12-09
Ringrazio la.redazione e chi ci lavora per l'accoglienza che abbiamo avuto, le camere erano perfette e molto pulite
2025-12-06
All the staff were very friendly and helpful.
2025-12-03
Things were good
2025-12-03
Thanks to the front desk staff they were patient and helpful in helping us get to where we needed
2025-12-03
Félicitations pour votre amabilité et votre sérieux Nous reviendrons très certainement
2025-12-03
Felicidades por la atención y amabilidad de todos los trabajadores que han coincidido con nosotros durante nuestra estancia. Sigan así! Paloma & familia
2025-12-02
Thank you so much for your helpfulness and generosity. Nicoli made it possible for me to check in early as Id been walking with my luggage in the cold. My stay was wonderful.
2025-12-01
Siete tutti molto cortesi mi trovo bene con voi
2025-11-30
Caffe buono e professionale della barista alla sera. Credevo di aver dimenticato i guanti in stanza e la concierge mi ha accompagnato a cercarli nonostante avessi già fatto il checkout.
2025-11-28
Ringrazio per la gentilezza e cordialità dimostrata
2025-11-27
Bravo au personnel de restauration et d'accueil et d'entretien
2025-11-27
La gente del desayuno, geniales!
2025-11-26
Front desk and breakfast staff was very helpful and courteous.
2025-11-24
Ringrazio tutto lo staff per la disponibilità e la gentilezza, sono rimasto più che soddisfatto e se dovessi tornare a Firenze credo proprio che tornerei ad alloggiare nel vostro hotel. Grazie.
2025-11-23
Vorrei fare un elogio alla gentilezza, cordialità e disponibilità del personale che ci ha accolto, soprattutto il ragazzo del check-in e quello delle colazioni.
2025-11-23
Thanks for the spaghetti as welcome gift. We love it so much.
2025-11-23
Tolles Team...nett, zuvorkommend, Serviceorientiert....
2025-11-23
Grazie per la gentilezza, disponibilità e professionalità di tutto il personale e al servizio di Roshan nella prima colazione
2025-11-23
Complimenti, sarà la ns struttura per i prossimi soggiorni a Roma.
2025-11-22
El petsonal inmejorables
2025-11-22
Kind and attestation staff. Very helpful
2025-11-18
Thank you for hosting us.
2025-11-17
Contraluz for Nicolae. You’re amazing
2025-11-17
Nicolae foi extremamente atencioso e eficiente. Sem duvidas seu atendimento fez diferença positiva na experiência. Muito obrigado, Nicolae.
2025-11-16
Thank you
2025-11-16
The hotel and stuff are very good
2025-11-15
Thanks thr staff was great that's the main plus for our whole stay
2025-11-14
The staff in the hotel are amazing and helpful in any situation.
2025-11-14
the service has been good.
2025-11-12
Le personnel parle francais super!
2025-11-11
very friendly staff both at check-in and check out
2025-11-09
Muchas gracias por su altíssima profesionalidad y buen servicio
2025-11-09
We stayed at Hotel Sentier mid-October 2025. We were greeted by Tibo, Moustapha and Aladin. Everyone was very professional and helpful to us. Your entire staff made our stay quite pleasant and enjoyable. Also the restaurant staff was very helpful when I needed ice for my ankle. We would recommended this hotel to others who may be visiting Paris.
2025-11-07
Gracias por la amabilidad del personal prinicpalmente por su cortesia y habalaba español perfectamente. Y a un personal de mantenimiento muy amable tambien de los cuales no se sus nombres, pero les felicito por su profesionalidad.
2025-11-05
Andre and the staff were all so kind and helpful. We really appreciate the hospitality level in that hotel
2025-11-05
Thanks!!!
2025-11-05
Muchísimas gracias por la amabilidad e información a la llegada del hotel. Nos atendió una chica que sabía hablar español y se agradece. Un saludo
2025-11-04
Gentilezza disponibilità ottima
2025-11-03
The hotel is conveniently located right next to Firenze Santa Maria Novella Station and within easy walking distance of Florence’s historic centre, making it an excellent base for exploring the city. The check-in process was brief and pleasant. Since we arrived earlier than the usual check-in time of 2:00 PM, the staff were very accommodating and arranged to store our luggage while we went out to sightsee. We stayed in a room suitable for a family of four, which was clean, comfortable, and well-maintained. The modern décor and tidy layout made it feel welcoming after a long day of travel. Despite being close to the train station, the room was quiet and offered a good night’s rest. Overall, we had a very positive experience. The combination of friendly staff, convenient location, and clean accommodations makes C-Hotels Club a great choice for families visiting Florence.
2025-11-03
Ho pernottato nella vostra struttura 1 notte e sono rimasto molto soddisfatto.
2025-11-02
A tutto il personale di accoglienza e staff di lavoro . sempre gentili e disponibili. hotel pulito moderno e ben localizzato
2025-10-29
Thanks to all for help and assistance in both Rome and Florence
2025-10-29
Thank you so much for a wonderful stay! Everything was superb and staff so so helpful! Our request of being on the same floor was also accommodated and we were also given an upgrade which was amazing! The complimentary pasta on the last day was such a lovely touch. Thank you all - we will be back. ☺️
2025-10-28
Le jeune homme a l'accueil (qui parle français) était d'une grande amabilité, merci pour ça
2025-10-28
Tutto il personale veramente all'ascolto,dotato di vera gentilezza e disponibilita'...e anche se sembra assurdo, non e' scontato.
2025-10-27
The reception team provided excellent service they went above and beyond
2025-10-26
thank you for your kindness!
2025-10-25
Très bon accueil et conseils
2025-10-25
Valentina at reception was excellent and very helpful at check in and departure. We would stay again when nxt in Florence an ideal location.
2025-10-24
We real liked our stay at this hotel in Florence . Great location . Very close to ponte vecchio.. station . Other museums . Duomo .. Santa Maria novella church . ect .. close to many restaurants . Personnel were friendly /professional and amazing service . We were welcomed sincerely . Thank you to all staff .
2025-10-24
En general a todo el personal en todas las areas, en especial a Sr. Tomas atencion durante lis desayunos
2025-10-23
Ottimooooo
2025-10-21
All the staff are friendly & helpful.
2025-10-19
You deserve ⭐️⭐️⭐️⭐️⭐️
2025-10-19
Felicitaciones por el servicio y la amabilidad del personal que en perfecto español nos aclararon todas las inquietudes.
2025-10-18
Everybody was very friendly and helpful.
2025-10-17
Reception and breakfast staff were all very friendly and helpful.
2025-10-15
Thank you!
2025-10-15
Beautiful!
2025-10-15
Awesome accommodations and staff
2025-10-14
The front desk esp Cristina (totally forgot her name but I think she’s Spanish) was so nice and she helped me get my luggage back from the airport. I was so tired when I arrived at past 2pm and she let me check in already. I am very happy with my room! It was so clean and perfect size for me. I had a great time in Florence and took day trips to Tuscany and other surrounding areas. I moved on to Naples as I don’t go back to the same cities I’ve been. I would highly recommend this hotel.
2025-10-14
The front desk professionals at this hotel are among the best I have encountered in my travels! From entry into the hotel they welcome you and ensure you are oriented to the space you will be living in during your stay! The water filling station, the dining suggestions, the map outlining where you are, and the friendly courteous attitude of your hotel is really something very special! Kudos to your teams!
2025-10-14
Great location and very important: great staff everywhere, wether it was reception, breakfast, House keeping…
2025-10-14
Muy agradable la estancia. Muy buen hotel. El personal muy bien. La lencería de cama me encantó.
2025-10-13
Front desk was very helpful Akiem was great
2025-10-12
Everyone was so nice, helpful & thoughtful. Thank you for putting our bags in our room, for the water, welcome cocktail & the bag of pasta souvenir!
2025-10-12
Thank you
2025-10-11
Wonderful stay and courteous staff
2025-10-11
thank you for great service and accommodations. perfect location for shopping and restaurants.
2025-10-10
The staff is really friendly and polite. I can see that you are working hard to achieve this level of services
2025-10-10
Excellent location , clean hotel and Excellent service
2025-10-10
All staff so friendly and helpful - everywhere spotlessly clean!
2025-10-10
It's an excellent hotel and I would like to say a big thankyou to the reception staff who were so welcoming ang helpful when asked any question. And to the breakfast staff who were so cheerful every morning and the batista was and artist with our coffee. He made our breakfast an event to enjoy. Grazie mille.
2025-10-09
Accueil chaleureux et compétant ! Barista sympathique et compétant
2025-10-08
Staff were excellent, hotel was quiet and comfortable.
2025-10-08
Thank you for being always accommodating!
2025-10-07
Was my second time visiting the hotel
2025-10-07
Everything was perfect. Thank you!!!
2025-10-06
Todo excelente
2025-10-04
All staff were helpful and courteous. However rooms were small as were the bathroom
2025-10-03
Thanks for early check-in.
2025-10-03
Thank you
2025-10-02
My wife, son, daughter in law and myself stayed at the hotel. The entire staff was amazing and extremely friendly. We enjoyed our stay and will certainly return the next time we visit Italy.
2025-09-30
Estuvimos 4 días no no puedo decir nada malo al contrario todo fue perfecto
2025-09-30
Great service!
2025-09-28
Gida she is the best, my tour is Roma,Florencia and Venice, not one take care us how she did .thank you Gida.
2025-09-26
Great hotel great location very friendly staff , rooms spotless and tea making facilities a bonus
2025-09-25
Staff molto disponibile e attento ad ogni richiesta
2025-09-24
The staff are exceptional, thoughtful, welcoming and professional.
2025-09-23
Made it personal
2025-09-23
Lovely helpful friendly staff. The room was cleaned and tidied everyday. The chocolate and welcome letter on arrival and pasta on departure was very thoughtful. Thank you for making our stay so welcoming.
2025-09-22
Our check in was great as we arrived early and were exhausted from travel. The two receptionists on the day were very accommodating with lots of suggestions for good places to visit and eat. We were offered an upgrade for an extra cost as that particular room was available so that meant early check in and we were grateful to pay the bit extra and get to our room much earlier than expected. Thanks for a great stay in your hotel!
2025-09-20
Gracias por todo😘
2025-09-19
All the reception staff were very friendly and helpful
2025-09-18
Thanks
2025-09-17
Thank you for the amazing service and being so helpful in recommending our lunch and dinner place in Florence.
2025-09-17
Thank you for the free pasta and chocolate
2025-09-15
A la llegada, nuestra habitación doble, era pequeñisina, imposible para dos personas, pero nos la cambiaron sin ningún problema por otra algo más grande. El personal de mantenimiento es un chico excepcional, nos ayudó en todo lo que necesitamos, incluso a cambiarnos de habitación. La atención recibida ha sido muy buena también en recepción, muy colaboradores. Lo mejor el personal, la ubicación justo al lado de la estación del tren y de la parada del tranvía que te lleva al aeropuerto.
2025-09-15
Very helpful at counter happy and Efficient
2025-09-14
Thank you to the very friendly, welcoming and helpful staff
2025-09-14
Thank you for the time at the hotel
2025-09-11
Front desk staff were super friendly and willing to answer any questions to the best of their knowledge.
2025-09-11
thank you
2025-09-10
Thanks, our brief stay was excellent, from start to finish. Quality and performance in all areas. Thanks for a great experience.
2025-09-09
Justin was fantastic, from check in to check out.
2025-09-07
.
2025-09-07
フロントでの対応や室内のリネンの清潔さと調度品のデザインの良さなどトータルでとても素晴らしいホテルでした。イタリアでの長期旅の中で数々のホテルに滞在しましたが、間違いなく一番素晴らしいホテルでした。フィレンツェを再訪する時には必ず泊まりたく思い、また友人にもおすすめしたいです。本当にありがとうございました。
2025-09-04
Staff were so cheerful.
2025-09-03
All the staff were pleasant and very helpful
2025-09-02
Thank you for your hospitality!
2025-09-02
Thank you!!!!
2025-09-02
We had a wonderful stay at Hotel Club in Florence. The hotel room was comfortable and the location was perfect for exploring the city. But what really made our visit special was the warm and attentive service. A special thank you to Gaida at reception who was incredibly kind, helpful, and welcoming. She truly went above and beyond to make us feel at home. We would gladly return and highly recommend Hotel Club to anyone visiting Florence.
2025-09-01
Thank you for going beyond than expectations!
2025-09-01
Nos sentimos muy a gusto en lo que va de nuestra estadía
2025-09-01
La próxima vez os volveré a elegir 100%
2025-08-30
Thanks to the staff at the reception to help us find our way around. They are very friendly and helpful.
2025-08-30
Thanks
2025-08-30
Many thx
2025-08-30
Remerciements au personnel car le service est excellent.
2025-08-31
L'hotel è molto bello, arredato bene e molto confortevole. Anche il bar. Pulizia impeccabile fuori e dentro la camera. Comodo per chi arriva e parte da Firenze, a due passi dalla stazione e dal terminal dei pullman. Professionalità e cortesia impeccabili del personale in reception.
2025-08-29
La cortesía de la persona que me atendió en el check in me ayudó muchisimo con la estadía, claro, preciso y muy cortés. Asimismo las notas dejadas en mi habitación muy validada, sin duda haré referencias con las personas que viajen a la ciudada
2025-08-29
Thank you Nicholas for your kindness and warm welcome, and arranged activities for us really appreciated, we enjoyed horse back riding! And the beautiful scenery
2025-08-28
We were very pleased with everyone's kindness and attention. Thank you!
2025-08-28
Ringrazio la direzione per la disponibilità e la gentilezza del personale.
2025-08-27
The reception desk staff are amazing so welcoming and friendly, we were made to feel like valuable customers even though we were only staying one night. Our room was lovely, very clean and comfortable, breakfast was great, very good choice of food and again friendly and welcoming staff. Would highly recommend your hotel.
2025-08-26
Great staff great hotel
2025-08-25
Thank you for the warm welcome and all the kindness and care shown during our stay. Florence was an even more beautiful experience also thanks to you
2025-08-25
Thank you. Hotel management and staff were very helpful with providing information and of their time. We cant thank tbem enough and will be back to stay again.
2025-08-25
Justin provided excellent service and looked after us very well. He was smiley, pleasant and polite and took time to make recommendations for a restaurant. He also took our bags to our room for us and helped us to book a taxi with another colleague. Justin was lovely with our children and after the meal, came to check that we were happy with everything. I felt that he went above and beyond to look after us and help us.
2025-08-24
We really enjoyed staying at your hotel. It was really wonderful. The price was also reasonable. Thank you very much for your service. The next time we visit Rome, we definitely wish to return to your hotel again.
2025-08-24
Very helpful and informative
2025-08-24
Tutto bene
2025-08-24
Grazie mille per l'accoglienza e la qualità dei servizi
2025-08-24
Excelente atención y hermosas instalaciones. Muy cómodo y cercano a la estación de trenes. Felicitaciones!!
2025-08-23
Wery nice stay for our sons wedding at tenuta cordinaia in toscana. Thanks for a plesent stay
2025-08-22
Thanks a heap to the front desk people! They were extremely kind, welcoming & helpful at all times.
2025-08-22
Management very polite and with a high vocación to service
2025-08-22
Everyone was very nice and helpful to us throughout our whole visit. We really appreciate the help and kindness we received.
2025-08-22
Thank you for our overall great stay at your hotel. Also, the handwritten welcome note on our bed was a really nice touch, we immediately felt at home!
2025-08-21
Thank you for providing a very good option for staying in Florence!
2025-08-21
Merci à vous pour avoir contribué à la qualité de notre sejour
2025-08-20
Reception and breakfastMr Fernando
2025-08-19
편하게 잘 쉬었습니다. 대체적으로 모든게 완벽했습니다
2025-08-18
Obrigada
2025-08-18
Super hôtel et le personnel est vraiment très bien Hôtel hyper bien situé
2025-08-18
Your Hotel is great, staff is awsome. Lots of little surprises, that make all guests smile. I will visit you again, if I'm in Firenze and will recommend your Hotel to my friends.
2025-08-18
Thank you for a great stay, for accommodating our early check in and for storing our luggage after check out.
2025-08-17
Volevo ringraziare le due signorine alla reception, veramente gentili ma soprattutto sempre con il sorriso.
2025-08-16
When we come back to Firenze, we will definately stay at your place again! Thank you very much for the suggestion of the restaurant. We went two places according to the suggestion and both were really good!
2025-08-15
Enjoyed our stay thank you.
2025-08-13
Thank you for a perfect stay
2025-08-13
The staff at the front desk at check in were so lovely and very informative. I think his name was kane - he was brilliant! The filter water tap was such a nice addition as the temperature was so high in florence during our stay.
2025-08-13
The staff was all very warm and open.
2025-08-09
Overall it was good with no complaints. We felt next home in away from own home with good hospitality. Ultimately Thanks to all Hotel Staffs and Management team for your comfortable stay. With thanks & regards Magar Kazi & Tara kazithapa.snpl@gmail.com
2025-08-09
En general todo el personal era muy amable
2025-08-09
Thank you for the lovely and respectful staff.
2025-08-09
The front desk staff at your hotel were wonderful. Two people really stood out for me. I do not know there names but it was a man and a woman who were both working the same shift at our time of check-out. Please thank them for me. The woman upon arrival and check-in walked us to the elevator and she gave us great recommendations for food in Florence. The man who was working the front desk was very friendly and kind. One time he even helped me to open a beer that I had bought because the room did not have a bottle opened. I really appreciated the service of both of them.
2025-08-08
Thanks
2025-08-08
Thanks for all the hospitality.
2025-08-06
Wonderful hotel!
2025-08-06
Excelente servicio, atención y comodidad, definitivamente regresaré
2025-08-06
All people very very kind
2025-08-05
Thank you for everything!
2025-08-04
Grazie per la disponibilità, la cortesia e l’attenzione al cliente.
2025-08-04
Thank you for an excellent service on the 2 occasions we stayed.
2025-08-04
Thank you!!
2025-08-04
Thanks :)
2025-08-04
Vorremmo ringraziare nuovamente per l’upgrade della camera concesso.
2025-08-04
Everyone was pleasant and helpful. Enjoyed our stay
2025-08-01
To all the staff, fab hotel
2025-07-31
The staff member who looked after us in check in was amazing. Very friendly and we love his recommendations for the city - very helpful. The complimentary drink, hand written note on arrival and pasta on departure didn’t go unnoticed and we are very appreciative of the extra touches. It makes your hotel stand out amongst the rest. Well done and thank you 😄
2025-07-31
An extremely comfortable and well located hotel.
2025-07-30
I satisfied 100% for your hotel.
2025-07-29
Das hotel ist mega Zentral gelegen und trotzdem sehr ruhig Das personal ist sehr nett Alles war perfekt
2025-07-29
Very very good staff
2025-07-28
Muy amables todos los recepcionistas, en especial una chica morena que nos atendió el primer día. No le pregunté el nombre, lo siento. Gracias por la atención y amabilidad p
2025-07-27
Thank you for a wonderful stay!
2025-07-27
Félicitations pour cet hôtel confortable et bien tenu.
2025-07-26
Accueil impeccable,merci pour toutes ces petites attentions (chocolat,apéritif offert et paquet de pâtes)
2025-07-26
Muchas gracias por la atención, el personal ha sido super amable y cortez. Brindan un excelente servicio. Destaco además que a pesar de estar en una zona de mucho tránsito no se escuchan ruidos.
2025-07-25
Lovely customer service! The man at check in was lovely and the welcome drink and note was a great touch!
2025-07-25
Thank you for keeping my bag I left. I received them in California
2025-07-23
Thank you so much for making our stay wonderful
2025-07-23
Des hôtes qui parlaient français et anglais à notre arrivée qui se sont assurés de nous offrir un service de qualité. Souriants, gentils et soucieux de notre bien-être. Un remerciement spécial à un des hommes de la réception qui nous a nommé où aller manger comme des gens qui vivent à Florence, et un circuit qui nous a permis de visiter les derniers points d'attraits à ne pas manquer.
2025-07-23
My daughter was very unwell overnight and needed a bit longer in the morning before check out which you kindly did. Also, looking after cases before check in and after check out before we could get our train.
2025-07-23
Good job.
2025-07-23
Amazing stay and tram
2025-07-22
You’re so thoughtful and professional I will definitely come back your hotel when i come back Italy.
2025-07-22
Just a thank you for all the help and hospitality to all.
2025-07-20
Obrigado pela atenção na recepção
2025-07-20
Great place! Great location! Great front desk staff!
2025-07-20
This is a great hotel due to the hard work of the staff
2025-07-20
Thank you for always greeting me kindly with a smile and talking to me. I will visit this hotel again when I come back to Florence.
2025-07-20
X
2025-07-16
Thank you so much for attending our luggage issue!
2025-07-15
Receptionist was very polite and friendly. He even showed the way to the extra toilet for guests’ use.
2025-07-14
Stay was fantastic and staff were very good.
2025-07-12
Merci pour le service et la gentillesse de tout le personnel
2025-07-11
They are very responsive and helpful. We enjoyed our time there.
2025-07-10
Stayin at yous Hotel was very nice
2025-07-09
We appreciate a lot we were arranged a room with the balcony. We had a nice dinner enjoying the night view of Florence which was great experience.
2025-07-06
Everything was excelent! Thank you
2025-07-05
All the staff were kind and I had a pleasant and pleasant trip. I really want to visit again next time.
2025-07-05
Comfortable room and bed, wonderful staff and fabulous breakfast buffet. Also, so nice to have the free water fountains, especially with the intense outside temperatures during my stay.
2025-07-05
Extremely friendly staff, excellent attention to detail!
2025-07-04
Very especial service !! attentive and helpful !!
2025-07-04
Very helpful at front desk!
2025-07-04
Muchas gracias por la buena recepción y amabilidad de todo el personal. Continúen así.
2025-07-03
Queremos agradecer al personal de la recepción porque fueron muy amables en todo momento.
2025-07-03
Bravo c’est une bonne surprise d’avoir découvert votre hôtel nous qui venons au moins 2 fois par an à Florence depuis 15 ans Nous reviendrons
2025-07-01
professional and helpful staffs. they provide free water refill stations. clean room
2025-06-29
Everything was perfect, except the very small size of the room. It will be very comfortable to have the bide in the room and revise the check-in and check-out timing. Thanks again for our wonderful stay in Firenze.
2025-06-28
Overall great experience! Location is perfect, definitely would look for it again when visiting Florence.
2025-06-28
well done
2025-06-27
Thank you for our great staying
2025-06-27
Ottimo check in & check out efficiente e preciso nelle indicazioni.
2025-06-27
During my stay, there was an unfortunate incident in the buffet/bar area that caused the fire alarm to go off. It required everyone to evacuate, and we had to wait until the alarm was reset until able to get back into the building. The team was very professional and supportive, although frustrated at the delay it took for the alarm company to get to the building. Although it was a holiday in Florence that day. Nonetheless, the situation was handled very professionally by the staff. It's an unfortunate incident that can happen. Thank you to the team!
2025-06-27
I would like to thank Nicolai and the rest of the staff. Everyone we met was very friendly and their suggestions with restaurants and things to do did not disappoint. Thank you for a Lovely stay. Ivan Miranda
2025-06-27
To Justin for your delightful manner and assistance with helping me make a dinner reservation and the service in the bar after the evacuation. We so appreciated it. And to Roshan for your amazing coffee and hospitality. All of the team behind reception were always unwaveringly lovely
2025-06-26
Excellent hôtel, personnel agréable et disponible.
2025-06-26
Friendly staff at Reception especially Karim. Rohan at Cafe was very efficient in serving our coffee and his coffee art made our day so much. Please also thank the housekeeper who cleaned our room 307, her standards of cleaning was so good and she was thoughtful too.
2025-06-26
Great hotel with fantastic staff. Friendly and wecoming. Comfortable
2025-06-25
I would like to highlight that the staff at the front desk and the breakfast area were extremaly helpful, polite and friendly. Their kidness really make a difference in my stay. Thank you
2025-06-24
A Equipe do café são muito atenciosos, elegantes, estão de parabéns!
2025-06-23
Front desk men were very helpful so pleasant. Bar lady so professional and happy
2025-06-22
荷物も運んでくれてありがとう 市街地マップもありがとうございました
2025-06-21
We like to thank the staff on duty throughout our stay, for all their help with all our enquiries, especially helping us to book an alternative transport to Pisa airport while the trains were on strike. Miss Giada, Mr Karim and Mr Tommaso are valuable assets for the establishment. They are very proud doing their job and they are very good at it. Thank you all.
2025-06-21
また、フィレンツェに行くことがあったら、泊まりたいと思います。、はじめてのイタリア旅の私たちには，駅が近いのと、スタッフの笑顔がとても安心しました。
2025-06-21
Big thanks to Valentina (front desk) and specialist, working at the breakfast: he remembers the names and preffered drinks, very pleasant )
2025-06-20
Thank you for all of your help during the train strike this past Friday. We really appreciate your compassion for your guests.
2025-06-17
Tutti i ragazzi del personale molto gentili e accoglienti
2025-06-17
Justin was a joy to meet and very helpful!
2025-06-17
Fantastic hotel, extremely helpful staff. Great location
2025-06-15
Parabéns a todos os colaboradores , é ótimo sermos bem recebidos . Funcionários simpáticos e objetivos.
2025-06-13
Buena atención en recepción y el comedor a la hora del desayuno
2025-06-13
Thank you for your wonderful, friendly service!
2025-06-13
Thanks for a great stay
2025-06-12
The staff are very polite and friendly. It was so nice staying in your hotel
2025-06-11
Amazing management! Timely check-in, and very accommodating. Hotel was close to the train station and made it convenient for us.
2025-06-10
Wonderful job great hotel
2025-06-10
Thanks for the warm welcome and hospitality
2025-06-09
We just wanted to commend Nickolai for his fabulous work on reception - he was amazing and gave us the best recommendations for dinner and lunch. He was so kind and helpful!!!
2025-06-09
A tutto lo staff
2025-06-08
Personale tutto gentile
2025-06-08
Thank all the staff for their wonderful service
2025-06-07
Special thanks to Justin for giving us great recommendations.
2025-06-05
The reception employees were wonderful to us and could not do more to help us from getting us a taxi to opening our wine bottles and getting us ice !!!
2025-06-04
Nous remercions tout le personnel accueillant et dévoué.
2025-06-04
Nikolai was friendly and professional All staff were excellent Appreciated luggage taken up and staff to take us to the room
2025-06-03
Das Personal vom Hotel in Florenz war ausgezeichnet!!! Sehr tolle Mitarbeiter.
2025-06-03
Thanks for a great night and getting into our rooms early.
2025-06-02
Thank you for the service!
2025-06-02
Super Service und Mega freundlich
2025-06-02
Il personale e' stato estremamente cortese; l'accoglienza ed i "welcome/goodbye gift" sono stati molto apprezzati
2025-05-28
Roshan was very helpful and friendly
2025-05-27
Thanks very much!
2025-05-26
The breakfast staff was amazing and the front desk as well
2025-05-26
Every staff member we met was incredibly friendly, especially at breakfast in the morning and the bar in the evening
2025-05-25
The breakfast buffet helpers were fabulous.
2025-05-24
ROSHAN Y OSHINI
2025-05-24
Très bonne gestion d’établissement. Personnel attentionné et professionnel. Bravo!
2025-05-22
Friendly and helpful staff! Value for money and clean room! Good location!
2025-05-22
Whe feld verry welcome! Everyone was verry kind and friendly. The personalised cappuccino by Roshan was so nice and cute😄
2025-05-22
Excelente la atención de recepción y del personal en el área del desayuno.
2025-05-22
Personal muy amable, siempre queriendo facilitar nuestra estancia
2025-05-21
Great stay and welcome by staff
2025-05-21
Everyone
2025-05-21
Thank you for making the effort to make the hotel as beautiful as it is
2025-05-21
They offered the room early to us because the room had already been cleaned and we arrived early. They also graciously allowed us to Store our bags and made a great recommendation for dinner. So pleasant and welcoming
2025-05-20
Muchas gracias , excelente todo
2025-05-19
All staff we communicated with were very friendly and professional
2025-05-19
Grazie per la gentilezza
2025-05-19
Love the bed and bedsheets
2025-05-17
Good staff
2025-05-17
Veel dank voor de goede begeleiding.
2025-05-15
The Reception staff provided excellent restaurant recommendations. Everyone made us feel very welcome.
2025-05-15
Everyone we interacted with was great! A+ stay, we will visit again!
2025-05-14
Grazie
2025-05-14
Always friendly; and eager to help!
2025-05-13
Thanks for the management team. They have immediate reply to my email.
2025-05-13
We would like to Compliment Valentina and her colleague on duty, on Sunday Night of 12th of May at Via Santa Caterina da Siena 11/R 50123 Firenze. They were both very welcoming, friendly and helpful. Valentina delivered Outstanding Customer Service.
2025-05-13
Thank you all
2025-05-12
All staf was supernice
2025-05-10
Compliments
2025-05-10
Grazie per il soggiorno confortevole
2025-05-10
Agradecer a Justin la amabilidad y profesionalidad
2025-05-10
Oshini, Roshan, and Justin were particularly helpful and gracious.
2025-05-09
We would like to thank Justin. He was very helpful and gave us a great recommendation for a restaurant.
2025-05-09
Bravo à toute l’équipe pour nous avoir permis de passer un excellent séjour à Florence. On a senti l’énergie positive dès notre arrivée et nous avons beaucoup aimé nos interactions avec l’ensemble de l’équipe. Bravo au management pour ce beau travail.
2025-05-09
Graccie mille
2025-05-07
Excellent Housekeeping, helpful front desk. Good evening bar lady
2025-05-06
Grazie per l’accoglienza
2025-05-06
The cleaner who did our room was excellent. All the other staff were helpful and friendly.
2025-05-05
Front desk always helpful! Breakfast personel and quality and assortment of food were excellent!
2025-05-05
Thanks gör everything
2025-05-01
Good service.
2025-05-01
Staff at the breakfast area were friendly and attentive and at the reception desk spoke good English and were very helpful with suggestions of places to visit and eat, providing locations marked on a map.
2025-04-30
Pour tout le personnel et surtout à la dame qui prépare le café au petit déjeuner son acceuil chaleureux Bravo à tout le staff.
2025-04-29
Nonr
2025-04-29
Gut geführtes und unkompliziertes Etablissement, Hotelteam sehr zugänglich und nett. Herzlichen Dank und ganz liebe Grüße E.Wiedemann
2025-04-28
Grazie Giada!
2025-04-28
War sauber, gutes Frühstück und exzellente Bedienung und Unterstützung an der Frontdesk
2025-04-28
Thanks to the young lady at the front desk she was so helpful.
2025-04-27
Thank you to everyone at Club Hotel for a truly enjoyable stay.The service was excellent.the room was comfortable and the staff made me feel very welcome.I look forward to returning& definetely recommend your hotel to others!
2025-04-24
The staff were incredibly helpful and super friendly
2025-04-23
Sehr nette Rezepion und sehr hilfsbereit👍🏽👍🏽 Sehr freundliche Kellner beim Frühstück👍🏽👍🏽
2025-04-23
Thank you
2025-04-23
Complimenti grazie
2025-04-22
Thank you for a relaxing stay
2025-04-22
Wonderful, convient clean great breakfast
2025-04-21
Nuestra estancia fue totalmente satisfactoria. Es cierto que no pretendemos algo excepcional. Valoramos mucho la limpieza, el trato con el personal y el servicio de restaurante con el desayuno y tengo que decir que nos sentimos como en casa. También valoramos la ubicación, a escasos minutos del centro y tener la estación de tren y sobre todo de metro es algo muy positivo. Tengo claro que si volvemos a Florencia, sabemos donde ir sin ninguna duda... Gracias por todo.
2025-04-21
감사합니다
2025-04-20
Thank you for a lovely stay and for being so welcoming.
2025-04-20
Hospitality, informative and good service mind
2025-04-19
Staff is very nice. The reception staff have us good restaurant recommendation. The complimentary water refill is a very nice gesture.
2025-04-18
We would like to thank C hotel Florence, the staff were very helpful and the location is very accessible to metro and prime location in Florence. Highly recommended!
2025-04-18
Great front desk staff, everyone was great to us from check in to watching our bags for a bit while we went to a museum. Thank you
2025-04-17
Thanks to all and specially to Tomas and Roshan
2025-04-16
All good. Especially like the location.
2025-04-15
Thany you to the great staff!
2025-04-15
Très bon accueil. Chambre agréable et confortable. De bons conseils du personnel concernant un restaurant aux alentours. Hôtel très bien placé dans la ville. Facile d accès.
2025-04-14
Thank you for everything from the reception, the room cleaner, the bartender. We are very comfortable.
2025-04-14
Great stay!
2025-04-14
GRACIAS AL PERSONAL DE RECEPCIÓN Y GRACIAS ESPECIALES A LOS ENCARGADOS DE PREPARAR EL CAFÉ EN EL DESAYUNO POR SU SIMPATÍA Y AMABILIDAD
2025-04-14
I would like to thank especially the breakfast stuff.
2025-04-12
Remarquable petit déjeuner. Étant français,bon renseignement à l’accueil
2025-04-11
Un grand merci pour leurs sourires et leur gentillesse à Rhosana et Oshini en charge du petit-déjeuner.
2025-04-09
Super friendly and professional
2025-04-07
Thank you so much for the professional friendly cooperative staff
2025-04-06
Gracias por vuestra amabilidad.
2025-04-06
Nice and coorperation
2025-04-06
Thank you, best regards! I wish to see you next time.
2025-04-06
Prefect
2025-04-06
Thank you!
2025-04-05
Thank you for the services and you have a very good location, thd team were very kind
2025-04-05
Thank you for the delicious breakfast and coffee every morning.
2025-04-04
Excellent
2025-04-02
Thanks
2025-03-31
Grazie per la gentilezza e la disponibilità
2025-03-30
¡Felicitaciones!
2025-03-30
The young lad on Reception when we arrived was very helpful as was the barista in the mornings.
2025-03-29
Personnel de l'accueil très serviable et aimable et mes félicitations pour le personnel du petit déjeuner très professionnel et très souriant et toujours à l'écoute .Le bar du soir également très bien cette idée de l'happy hour.merci pour tout .
2025-03-29
Un ringraziamento speciale a Oshini e Rochan che con i loro sorrisi mettono buonumore già dalla mattina. E anche a Justin e agli altri ragazzi della reception, sempre gentilissimi e disponibili.
2025-03-29
머무는 동안 편안하게 이용하게 해주셔서 감사 인사를 전합니다.
2025-03-29
Everyone in the staff
2025-03-28
Service parfait. Oshini et Roshan nous ont accueilli tous les matins avec professionnalisme et une extrême gentillesse. Toutes les personnes de l accueil également
2025-03-27
Excellent team! Special thanks to Justin, who solved all our issues very fast, recommended a great restaurant near the hotel and presented us the welcome drinks after a long trip. Next time we will definitely stay in this hotel again. Thank you for your support and care!
2025-03-27
Excelente servicio, personal amable, serviciales y atentos
2025-03-26
The two people who helped us in the breakfast were amazing! A very kind lady and a wonderful man, unfortunately i don’t remember their names but they were there on Tuesday March 25th. Both of them were really smiling, kind and literally they made our day! Congratulations for having such a wonderful team!
2025-03-26
Félicitations aux personnes du petit déjeuner
2025-03-26
THANKS FOR THE HOSPITALITY
2025-03-25
keep it up
2025-03-24
Very good hotel
2025-03-24
프론트 응대직원분들 너무 친절해서 감동이었습니다.
2025-03-23
Very kind
2025-03-19
La estadía fue excelente. La atención de todo el personal es inmejorable, siempre fueron muy amables y predispuestos ante todo lo que necesitábamos.
2025-03-19
Grazie per la bella accoglienza, personale molto educato e cordiale soprattuto Roshan alla colazione gentilissimo ed a completa disposizione number one.
2025-03-19
Especial saludo a los que atienden a la mañana en el Desayuno! Son maravillosos! 👏👏👏👏👏de lujo!!!
2025-03-19
friendly and professional access to this cute hotel with excellent location
2025-03-19
El Sr Justin en la recepción y el personal de bar, tanto Ostini y Roshan ambas excelente predisposición
2025-03-19
Localización muy buena! Entiendo que no se pueda hacer mucha reforma pero No es 4****. Los chic@s del Desayuno amables de verdad.
2025-03-19
Grazie a tutto lo staff per la professionalità e cortesia mostrati. Un particolare ringraziamento alla signora Roshan Oshini per la cura durante il servizio della colazione.
2025-03-19
It's a pleasant journey, thank you very much!
2025-03-19
En especial a los del desayuno
2025-03-19
It was our first trio to Italy and we were able to spend the best days in your hotel! I'd like to stay c hotels many times!! We wish we had these amazing hotel in japan too... I'm sure all young people are going to love this style of hotel! Thank you very much for a wonderful opportunity.
2025-03-19
Agradecimiento especial por la excelente atención en los desayunos a Oshini y Roshan.
2025-03-12
Un agradecimiento especial a Valentina, que hizo que nuestra estadía fuese completamente extraordinaria.
2025-03-11
Wonderful, friendly and welcoming staff! Exceeded our expectations. We were just expecting a decent hotel within a close location to the train. This was so much better than expected!
2025-03-11
La posizione dell'hotel è perfetta, a pochi passi dalla stazione centrale di Firenze, rendendo comodo l'accesso a tutti i principali luoghi di interesse. Le camere sono abbastanza spaziose e pulite, e il personale è stato molto accogliente e disponibile. Un particolare ringraziamento a Oshini e Roshan, che sono stati estremamente gentili e simpatici durante la colazione, aggiungendo un tocco speciale al soggiorno. (La signora bulgara/rumena, che lavora con loro é piena di negatività e ha sbagliato di dirmi che non puoi fumare nel cortile vicino il bar) . Tutto il personale della reception è stato cortese e molto professionale. Ci torneremo di sicuro.
2025-03-11
Complimenti a tutto lo staff dell’hotel per la gentilezza e la cortesia.
2025-03-11
Thank you for all!
2025-03-09
Thanks
2025-03-06
Thanks
2025-03-05
Un gran apoyo de parte de Val que nos recibió y habla español, fue de gran ayuda para orientarnos, y a Fernando su actitud en la mañana nos contagió por su gran alegría y a los chicos de recepción que nos recomendaron lugares para cena exquisita carne!
2025-03-04
Merci pour la gentillesse du personnel et la propreté de l’hôtel !
2025-03-04
Servizio colazione da complimenti per il personale , anche reception molto disponibile . Grazie
2025-03-04
Personale molto gentile e disponibile.
2025-03-04
Thank you for the welcome drink and pasta
2025-03-03
Todo el personal, recepción y comedor muy amables y atentos. Volveremos en otra ocasión, la ubicación excelente.
2025-03-02
un ringraziamento a Roshan per la professionalità e simpatia e per il suo cappuccino artistico; grazie anche alla gentilezza di Oshini
2025-03-01
Grazie a tutti per la vostra gentileza. Siamo stati come a casa.
2025-03-08
Volevo ringraziare il personale delle reception (Justin e l'altro gentile Collega di cui non ricordo il nome) per la disponibilità a trovare una camera perchè avevo necessità di prolungare il soggiorno: hanno fatto in modo che rimanessi nella stessa stanza. Volevo anche ringraziare il personale della colazione (Roshan e Oshini) per la professionalità ed il sorriso con cui accolgono le persone.
2025-02-28
La atención del personal de recepción fue excelente.
2025-02-28
We would like to thank and congratulate Roshan and Oshini on their professionalism. They were both extremely helpful and we had one of the best breakfast times, including the best cappuccino and americano ever!
2025-02-28
Nicolae è stato veramente gentile e competente nel migliorare la situazione iniziale di igiene e funzionalità della stanza iniziale mettendo a disposizione una camera più grande e pulita. Il personale è estremamente gentile e di questo va reso merito alla direzione.
2025-02-27
Quisiera agradecer a Roshan Oshini su profesionalidad y especialmente su calidad humana. Una bonita forma de empezar el día. Muchas gracias.
2025-02-26
Un grand merci a Nicolas pour son accueil et sa gentillesse tout au long de notre sejour
2025-02-26
Grazie
2025-02-25
Thanks for all your efforts to make this stay and vacation memorable with nice clean cozy appartment
2025-02-22
Thanks to all the staff and mainly to the barista, his coffee gave me the mood to travel during the day.
2025-02-22
Nada
2025-02-22
Todos
2025-02-22
Thank you.
2025-02-21
onother matter February 19, one night stay. My name is Sekiko Wada. My room number is #318. Thank you very much for a very comfortable stay! Did you leave anything in your room? A print I bought in Florence. Two paintings (rolled up and in a blue plastic bag) I liked the paintings very much. I am very sad that you forgot them. I think they were on the table in your room. I would be grateful if you could check them for me.
2025-02-19
It was a wonderful experience. All of your staff is very kind and professional. A special thanks to Ms. OSHINI, Every day she helped us nevertheless the language barrier. Mi è piacuto tutto. Grazie mille!!!
2025-02-18
Auguri grazie per tutto
2025-02-18
Ottimo servizio e grande disponibilità
2025-02-18
todos os funcionários são muito prestativos e bem treinados. chegamos antes do horário do checkin, deixamos nossas malas para guarda, quando retornamos nossas malas já estavam no quarto, gostamos muito.
2025-02-18
thankyou for everything
2025-02-19
well done to the two ladies who greeted us on arrival. It was a great welcome and definately a 5 star hotel one. Good job Ladies. Also Oshini and her team were brilliant at breakfast. Very warm and accomodating. Kepp it up.
2025-02-16
Muchas gracias por el trato recibido y cambiarnos la habitación cuando lo pedimos, todo un detalle por vuestra parte.Saludos
2025-02-16
Ottima struttura e grande cortesia...
2025-02-16
Thank you for all the staff!
2025-02-15
Perfect stay, thank you
2025-02-15
Reception staff were excellent and the young lady at breakfast was very friendly, cheerful and helpful
2025-02-15
The staff were very helpful to me and my daughter, going above and beyond to help with some printing she required for her residency permit. The room was always cleaned beautifully. Thank you for a lovely stay.
2025-02-15
Everything was perfect.
2025-02-16
Grazie per questo bellissimo soggiorno e per la bella sorpresa per la mia ragazza per san Valentino.
2025-02-13
Many thanks to all the staff's members for their amiability and politeness.
2025-02-11
Reception staff especially helpful
2025-02-11
Staff was friendly and helpful with queries on getting around and finding our preferred food options. The early check-in an hour earlier is deeply appreciated.
2025-02-11
Thank you very much
2025-02-10
Al ragazzo che ci ha accolto gentilissimo Justin molto accurato e paziente per le informazioni ricevute....
2025-02-09
Grazie di tutti
2025-02-07
El personal de recepción muy atentos y amables. Especial agradecimiento al personal que atienden el desayuno.. Muchas graciassss a todos.
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2026-02-04
Thank you