2024-12-23
Personale molto cordiale e gentile; siamo rimasti molto soddisfatti dal pernottamento
2024-12-21
Ringrazio per aver trovato il cestino per la colazione da viaggio al check out . Veramente gradito.
2024-12-21
Danke
2024-12-17
Grazie per l’ospitalità
2024-12-16
The staff at the hotel made our stay so pleasant. Thank you for all the kindness. This goes out to all your lovely staff! I fell in love with Florence and will be visiting again. I will definitely book in with you!
2024-12-17
Tutti cortesi, gentili, disponibili e.... non ho altre parole....in riepilogo.. tutti perfetti.....Grazie ancora di tutto.....
2024-12-16
I suggerimenti per i ristoranti sono stati graditi ed utili,così pure le indicazioni relative alle mete turistiche
2024-12-16
Grazie per l’ottima accoglienza
2024-12-16
Voglio ringraziare tutti i dipendenti dell'hotel per la cortesia e disponibililtà. Per no parlare della colazione praticamente ottima. Grazie, vi farò ottima pubblicictà
2024-12-15
Grazie mille per il soggiorno gradevole...
2024-12-15
Complimenti a tutto il personale per l attenzione la cordialità ma soprattutto la competenza . Più unici che rari. Grazie Pasquale Ragno
2024-12-15
Hôtel de qualité, personnel très compétent et à l’écoute, petit déjeuner très variés. Merci pour ce séjour
2024-12-14
Struttura molto comoda e accogliente. Personale gentilissimo e cordiale, in particolar modo vorrei ringraziare Giulia e Adriatik per averci fatto sempre sentire come a casa. Torneremo sicuramente.
2024-12-14
Thank you for your nice and proper managment. We liked your hotel location, the room, clearness and the breakfast. Everything was perfect.
2024-12-14
the your front staffs who worked in Dec 9th at 6pm. Due to my hotel failed reservation, I was quite confused and nervous. But the two staffs at the front desk dealt with my problem perfectly. I want to express immense gratitude to them. Thanks a lot. You guys made my Firenze stay perfect.
2024-12-13
Merci 🙏
2024-12-14
personale top!
2024-12-13
Very professional and friendly staff. Good breakfast
2024-12-13
Perfect place, the staff is very correct and hotel is very clean.
2024-12-12
Gentilissimi e qualità /varieta colazione veramente buona e ben servito.
2024-12-13
Personale sempre disponibile,grazie Giulia,Adriatik,Giovanna,Linda,liana e tutto lo staff
2024-12-11
El personal de limpieza es encantador. Fantásticos.
2024-12-10
The whole team were wonderfully helpful. There was no hot water Sunday morning but because everything else was excellent, I didn’t mind
2024-12-10
Siete stati impeccabili complimenti
2024-12-10
Lo staff, gli ambienti e i servizi da voi offerti sono stati impeccabili. Ringraziamo per la gentilezza e l’attenzione che ci avete dedicato. Abbiamo apprezzato molto il biglietto di benvenuto in camera, scritto a mano, nonché il pensierino che ci avete lasciato. Quando torneremo a Firenze, senz’altro soggiorneremo nuovamente da voi. Grazie mille per averci regalato un soggiorno meraviglioso.
2024-12-09
Complimenti a tutto lo staff
2024-12-09
Staff super efficiente e struttura stupenda
2024-12-07
Lugar maravilhoso! Moderno, bem decorado, café da manhã delicioso, bem localizado e o atendimento nota 10.
2024-12-06
Linda from the front desk helped me retreive nt lost luggage from Air France.
2024-12-06
Front desk staff very helpful to retrieve lost baggage.
2024-12-05
Sehr freundlich. Das Frühstück war sehr reichhaltig und lecker
2024-12-04
Thank you all
2024-12-04
Maravillosos detalles de bienvenida con los mensajes, los chocolates y el obsequio del paquete de pasta. Gracias, nos hicieron sentir muy bienvenidos.
2024-12-04
Soggiorno perfetto
2024-12-04
thank
2024-12-03
Ringraziamo il personale della sala colazione per la rapidità e gentilezza con la quale ci hanno preparato il tavolo, in particolare modo la signora Giulia.
2024-12-02
Grazie per la gentilezza.
2024-12-01
Staff gentilissimo ed attento
2024-11-29
Grazie per la cortesia e la professionalità che mostrate sempre in ogni occasione!
2024-11-28
Thanks for clean environment, and for breakfast
2024-11-28
Tutto bene
2024-11-27
Ringrazio tutti per la cortesia e la gentilezza
2024-11-26
Very pleased with the service and easiness of check in and check out
2024-11-26
Grazie per la cortesia e la disponibilità!
2024-11-26
Quando siamo entrati nella nostra stanza, siamo rimasti molto contenti della pasta che ci hai regalato e non ci hai scritto sopra.
2024-11-26
Danke für schöne Zimmer.
2024-11-25
Gestione perfetta
2024-11-24
Bravi
2024-11-24
Ringraziamo per la disponibilità e la professionalità !
2024-11-24
Grazie
2024-11-25
Al personale della reception cortese, attento r premuroso.
2024-11-24
Questa struttura è stata veramente una scoperta preziosa! Davanti alla Stazione è di qualità eccellente. Grazie mille!
2024-11-24
everyone was great. especially food staff
2024-11-21
Thank you for the nice stay and professional help and friendliness of the staff
2024-11-20
Great and professional staff. Definitely exceeded my expectations.
2024-11-19
0
2024-11-18
Front desk gentlemen who assisted us was very kind and helpful giving us recommendations and guiding with few requests.
2024-11-18
Grazie
2024-11-17
Ho dimenticato in stanza un oggetto cui tenevo e il personale mi ha risolto il problema in tempi rapidi organizzando con la ditta Caratello una spedizione. Grazie per la cortesia e la professionalità dimostrata.
2024-11-17
Il ragazzo che mi ha accolto giovedì 14 notte, è stato gentile e disponibile come pochi. Un ringraziamento particolare a lui.
2024-11-14
Grazie per la professionalità e cortesia
2024-11-14
Many thanks for the amazing stay. The staff has been super helpful and kind and the room was amazing.
2024-11-14
Best hotel of our Eurotrip. Cost vs benefits it was our best decision.
2024-11-12
personale molto gentile e disponibile
2024-11-12
The reception was perfect and the people from de breakfast were very efficient in letting all very clean and organazided
2024-11-11
-
2024-11-09
Staff
2024-11-08
We enjoyed our stay in your hotel very much. Your staff courtesy and welcoming approace as well as the bar man, mr. Ahmed which was friendly are highly appreciated.
2024-11-08
Very clean & cosy room, great service
2024-11-06
The guys at the front desk were super friendly. Special thanks to the guy that helped us with the checkin (talk, brown hair, using glasses - Marcus if I’m not mistaken). He was very kind to us and super attentive. We also would like to thank the management for the room upgrade due to my birthday. It was a awesome room and a nice surprise to us!
2024-11-04
Exceptional Location Hospitality Cleaning The only complaint: the bathroommwas too small, no space for take a shower or acommodate make up etc
2024-11-04
Gratamente sorprendidos por su foco en el cliente , pendiente de nuestras necesidades , con detalles de bienvenida , despedida y durante nuestra estancia nos hicieron vivir una excelente experiencia! Felicitaciones
2024-11-04
I loved our stay at your hotel ! We will coming again soon and staying at your hotel.
2024-11-03
Mui bueno
2024-11-01
The staff were great and very accommodating!
2024-11-01
So thankful to receive a small gift of pasta from the management.
2024-11-01
O trabalho de toda a Equipe de Recepção é excelente. Adorei a cortesia com que fui tratado durante a minha estadia. Limpeza dos quartos foi muito boa também.
2024-11-01
It’s very expecting to receive a handwritten welcome message from the manager, it’s quite a surprise. Thank you for the hospitality of all the staff.
2024-10-31
This is very sweet to receive welcome note and gift for our stay. The concierge was nice and helpful. My friend and I had a pleasant stay. Thanks so much
2024-10-30
Tolle Location und Freundlich
2024-10-30
Besos a todos
2024-10-30
Friendly and efficient staff
2024-10-30
Thanks for the comfortable stay at C Hotels Diplomat! Great location friendly staff and very professional and great breakfast.
2024-10-30
All great!
2024-10-28
Thank you
2024-10-28
staff super professionale e molto gentile, sorridente anche al momento del rientro in hotel a tarda sera
2024-10-27
Staff gentilissimo e disponibilissimo ad ogni richiesta. Molto cordiali ed ospitali, dall'accoglienza fino al check-out.
2024-10-26
Parabéns pela excelência no atendimento.
2024-10-25
A pleasure stay Thank you
2024-10-25
Thank you for a lovely stay. The hotel is clean, beautifully updated, and comfortable. The staff made us feel very welcome. We had a very early departure and staff ordered our taxi the day prior, the staff at the desk made sure we were comfortable while waiting for the taxi at a very early hour. he brought us coffee, water, and snacks! He was ever so friendly!
2024-10-25
Thank you for helping to make our trip to Florence so enjoyable, everything about the hotel was lovely, especially the staff. The extra things like notes in our room, phone calls to check everything was okay and the gift of pasta to bring home - were really appreciated.
2024-10-24
Excelente servicio de todo el personal que nos atendió , es un buen hotel que se puede recomendar con tranquilidad . Muy buen desayuno
2024-10-23
Good service breakfast was very good variety of food choices
2024-10-22
Special thanks to all staff for their warmest welcoming and cheerfulness
2024-10-21
Thanks for a great stay
2024-10-21
Near station, 10 min walk from the main square and all the others things
2024-10-21
I was pleased
2024-10-21
Thanks for a wonderful stay with no issues
2024-10-20
We had an enjoyable week here and felt truly cared for. The location is excellent and it was easy to find. Room and bed was very comfortable. Always looked after by the cleaning staff! Bar was amazing we felt truly spoilt by Ahmed who catered to our cocktail and wine needs every evening with a smile. He presented us with artfully displayed snacks and always had time to chat! Breakfast team were also attentive and welcoming every day. Thank you to everyone for our fantastic stay
2024-10-19
grazie per l0spitalita' accoglienza
2024-10-19
9
2024-10-19
thank you
2024-10-17
Great hotel!
2024-10-17
Excellent staff throughout the hotel.
2024-10-15
El personal fue súper amable, sobre todo el primer empleado que nos atendió no recuerdo su nombre, pero fue muy atento y agradable. Era un chico muy alto,con gafas.siento no recordar su nombre.
2024-10-13
Todo bien. Agradezco al agrdezco al personal en general. Muy buena atención
2024-10-13
We were only there one night but the staff was very helpful and made us a breakfast to take with us
2024-10-12
Good service when trying to check in early. Stored bags safely and placed in room when ready. Clean and spacious room. staff ensured a taxi was ready upon early morning departure. Very helpful. Good restaurant recommendation. Thank you.
2024-10-12
Thank you for splitting our beds to twin on arrival, we really appreciated how accommodating the staff were on our visit.
2024-10-12
All the staff were very courteous and helpful. Room was exceptionally clean and very comfy. Breakfast was delicious, great assortment of things and the staff very polite.
2024-10-11
Thank you for great service. Your breakfast buffet breakfast was great!!
2024-10-11
Complimenti a tutto lo staff per la cortesia e la professionalità, Giulia in particolare è stata gentilissima. Mi ha colpito in particolare la location per le colazioni, molto accogliente. Stile degli arredi bellissimo 🥰... Insomma tutto ottimo ci torneremo sicuramente DEBORA
2024-10-10
Well behaved staff
2024-10-10
Agradecer el trato recibido y la asertividad con nuestra situación, ya que nos habían robado la documentación. Su hotel esta dentro de nuestras preferencias. Muchas gracias por su hospitalidad.
2024-10-10
Ahmed at the Bar was the highlight of our stay. He was so friendly and kind and his Mojitos were 10/10. We would come back just to talk to him. He’s an asset to your team and you are very lucky to have him.
2024-10-09
Good service!
2024-10-07
The staff was very friendly. The bartender, Ahmed was great!
2024-10-07
Our bartender Aamed was excellent. He was very friendly and he made wonderful cocktails for us. Highly recommended!
2024-10-07
Facilitar paraguas en día de lluvia y el café y croissants disponibles
2024-10-06
Front reception staff were exceptional and so friendly.
2024-10-06
Sehr Aufmerksam!
2024-10-06
Ótima hospitalidade , café da manhã ótimo , gostamos de tudo .
2024-10-06
Danke für das leckere Frühstück
2024-10-05
Not sure of name. The woman at checkin during the day was very friendly and helpful.
2024-10-04
Estuve alojada en este hotel en mayo del 2023 y la estadía fue excelente. Casualmente este año volví a visitar Firenze y no dudé en volver a elegirlos por el recuerdo que tenía de mi primera estadía. El hotel es hermoso. Todas sus instalaciones. El desayuno es de mis favoritos! Excelente variedad y calidad, y también la atención de quienes lo preparan. Gracias por todo!!!
2024-10-04
We had a wonderful stay! After travelling through Europe for 5 weeks, C Hotels Diplomat was clearly the best hotel that we stayed in. The staff were very friendly and welcoming. From the moment we arrived, the reception was excellent and we were shown to our room. All information was clear and there was even a hand written welcome letter waiting for us. The room layout was excellent, location of the hotel exceptional and when we checked out, the lobby had a wonderful area to sit with complimentary coffee and water while we waited for our train. These things set your hotel above all else.
2024-10-03
Great service and excellent accommodation
2024-10-03
Ahmed was Great
2024-10-03
Excelente servicio, muy profesional todo el personal.
2024-10-03
We loved Ahmed our bartender. He took wonderful care of us.
2024-10-02
thank you for reception
2024-10-02
Our bartender Achmad was excellent.. He was friendly knowledgeable and very helpful.
2024-10-01
Top quality
2024-10-01
Great service.
2024-10-01
Every part of our stay was wonderful. Excellent hotel.
2024-09-30
It’s absolutely wonderful to stay at your hotel, I also want to explore other c hotels to see if they are also as wonderful. I love my room even though it’s small. It was very comfortable and cozy. I do feel very safe.
2024-09-30
Tolles Hotel sehr zentral gelegen. Schöne grosse Zimmer mit Möglichkeit zu sitzen.
2024-09-30
The hotel is very clean and inviting with contemporary and comfortable decor. Having big windows that can be opened for fresh air and views yet keep out the noise at night is a real bonus, after some hotels I have stayed in recently. Overall, we had a great stay and would come back and stay there again.
2024-09-29
Thank you for providing amazing accommodation in a beautiful area.
2024-09-29
Thankyou to all. Great work!
2024-09-29
The Staff was very lovely and helpful.
2024-09-29
Thanks for the services and always good to comeback to C Hotels Group
2024-09-29
gli addetti alla reception sono sempre attenti
2024-09-28
Very nice hotel, nice staff and service.
2024-09-28
Stanza silenziosa, letto comodo, ottima colazione
2024-09-26
Thank you for having a clean and convenient place to stay in Italy.
2024-09-26
hotel as expected opposite the railway station
2024-09-26
Thank you for your excellent service!
2024-09-26
Love the very much, nice room hotel and breakfast was so good. :)
2024-09-26
Everyone was absolutely outstanding and incredibly kind. Their warmth and professionalism truly made a lasting impression. Especially Marco and Martina.
2024-09-25
Great service!
2024-09-25
Un ringraziamento a Stefan ed a tutto lo staff, sempre disponibile e pronto ad aiutare anche in situazioni anomale.
2024-09-25
El personal muy atento y colaborador.
2024-09-24
thank you so much i liked the handwriting gesture with the chocolate
2024-09-23
During the stay in room 256 our room was robbed and in excess or 2100 euros were stolen. Stefan, your manager at the front desk was most concerned and helpful in helping us file a claim with the police and with Diploman (insurance). We look forward to compensation for our loss.
2024-09-23
Thanks for making our stay memorable :)
2024-09-22
Very good location of the hotel and great style of the room
2024-09-22
The hotel is very well mantained and equipped. Very nice breakfast room.
2024-09-21
Very warm welcome and service from the front desk
2024-09-20
Muchas gracias x sus atenciones fueron tan amables y tan profesionales que me quedaría ahí mil veces las personas de recepción fueron muy amables es uno de lis hoteles donde mejor me han tratado todo estubo más que perfecto me regalaron un paquete de pasta qué fue la cereza de el pastel
2024-09-19
Marco on reception when we checked in was lovely and explained all we needed to know. Ahmed at the bar was great company and you can see the pride in his work taking great effort in making his drinks up. The breakfast room was always clean and presented very well
2024-09-19
Good job
2024-09-19
My wallet was stollen in downtown Firenze and the staff made their best effort to help me to recover from the situation. It ment a lot for me.
2024-09-17
Everything great
2024-09-17
Thank you for the compliment and make it a safe stay for me.
2024-09-17
The front desk and staff were very helpful and courteous. I heartily appreciate and thank them for their service and support for the early check in and also for the lost and found items. Greatly appreciated
2024-09-16
congratulations
2024-09-14
Thank you , during my buisness trip I felt like at home :)
2024-09-14
Thank you god our stay it was comfortable, great location, barman was awesome and breakfast was a great variety. Linen was great and air con was quiet. One of the better hotels we stayed at during our vacation
2024-09-14
Por la fina y especial atención a todo el personal
2024-09-12
Daniel in the kitchen- he is so hardworking and constantly looking and refilling/refreshing items in the breakfast bar 🙌and handsome too 😀
2024-09-11
Thanks for the nice room
2024-09-11
si
2024-09-11
Good service
2024-09-09
very easy check-in and check out process, luggage storage was great, Overall lovely hotel but jus the standard room we chosen was very small. otherwise great hotel
2024-09-09
Everyone from the front desk personnel, to the staff in the breakfast area were very polite and helpful
2024-09-08
Very nice facilities and services. The staff and reception are very friendly and helpful, provide very useful information and suggestion. We are very pleased. Great!!!
2024-09-08
My thanks for an extremely pleasant stay
2024-09-08
We had a great stay, thank you.
2024-09-08
Wonderful stay all the ways. Loved it. Would suggest to my friends too.
2024-09-07
Ahmed in the Bar was a really nice host. His polite and professional, friendly manner was wonderful. He is a really good ambassador for your company, giving us good tips on which local wines and spirits were nice to try alongside his local knowledge of places to visit in / near Florence. He was the difference between an enjoyable stay and an excellent stay , thank you and please pass on our comments - from Graeme and Judith from Scotland. We hope to see him again when we next visit.
2024-09-07
Sono stato a Firenze una volta e mi sono sentito così soddisfatto del mio viaggio che non sapevo perché questo posto fosse qui. Firenze era una città bellissima, perciò tornai a visitare la città che era Firenze. Mia madre era molto soddisfatta della gentilezza del personale dell'hotel. Grazie di avere questa possibilita' di stare in un hotel meraviglioso.
2024-09-06
Wonderful stay all staff kind and helpful
2024-09-05
Thank you for the fantastic stay, much appreciated
2024-09-05
The reception staff were knowledgable about the area and very helpful
2024-09-04
Really enjoyed our stay at the hotel.
2024-09-02
Great accommodations and very helpful staff.
2024-09-02
Thank you Marco, you were very helpful🙏🏻
2024-09-02
Thanks for providing highly clean rooms with good amenities and excellent services in your hotel.
2024-09-02
Excelente
2024-09-01
Lovely thought in providing little gifts, like the chocolate in the room and the pasta. Much appreciated.
2024-08-31
The room was nice, spacious and tidy. The bed and pillows were comfortable so we were able to sleep well after walking around the city. We were also happy that the noise outside didn’t interfere with our sleep. We had a good stay at the hotel.
2024-08-30
El detalle de la pasta al final de la estadía fue muy lindo ❣️
2024-08-30
Si
2024-08-29
Bar Staff was very helpful to our Group of 8 people. Made all of us feel welcome.
2024-08-28
Thank you.
2024-08-27
Thank you for a lovely stay. I hope to be back
2024-08-27
Mes remerciements
2024-08-27
Remercier l accueil pour avoir trouver un casque Bluetooth de ma fille oublié dans le coffre room et d avoir contacté un service de transport
2024-08-26
Volevo ringraziare tutti per la meravigliosa accoglienza. Ritorneremo sicuramente!
2024-08-26
Excelente em tudo!
2024-08-25
Thank you for the warmth and hospitality for our trip. Looking forward to our next trip to Florence.
2024-08-25
We had a lovely stay in your hotel. The staff are very helpful especially when booking a taxi. Gave us suggestions regarding trains etc. We are very happy with our stay.
2024-08-25
Grande attenzione, preoccupazione e comprensione.
2024-08-24
Thanks for making my holiday an exciting experience
2024-08-24
Visited from Australia
2024-08-23
Compliments to staff...courteous, smiling, helpful.
2024-08-23
good service
2024-08-23
Bel établissement…la décoration des parties communes est parfaite…moderne et chaleureuse. Le personne est très sympathique. L’emplacement est top et le petit déjeuner est très bon et varié Séjour très agréable !
2024-08-21
Lucar is very nice and kindness. Room is very big and clean. Good location near bus stop and metro.
2024-08-19
Je félicite particulièrement l'équipe des petits déjeuner qui est très professionnel et sympathique encore merci c'était génial
2024-08-19
Excelente!
2024-08-19
Siamo rimasti molto soddisfatti del nostro soggiorno e soprattutto del servizio fornito dal team! sempre molto disponibile e attento!
2024-08-19
お部屋も綺麗で駅から近く、早いじかんから荷物もあづかっていただけて大変快適でした。 ホテル自体はとても満足していますが、私にはホテル周辺が少し治安が良くなく感じたので次回は違うところに泊まろうと思いました
2024-08-18
The front desk were great at all times very welcoming
2024-08-17
No
2024-08-16
I was very happy that the air conditioning worked well.
2024-08-14
Accoglienza e gentilezza eccellenti
2024-08-14
Todos los de recepción muy buena atención,una mención MUY ESPECIAL a Martina
2024-08-13
Friendly assistance
2024-08-13
Grazi di tutu, everything was great!
2024-08-11
Great, convenient and very comfortable Would prefer the bar to be open earlier
2024-08-10
I would like to thank the front desk staff for being very accommodating and kind. I have OCD and am very specific about what kind of room I feel comfortable staying in and they were very understanding and let me switch rooms. They also were very accommodating in letting us extend our stay. We felt very welcome and comfortable! :)
2024-08-10
The service and facilities were great thankyou.
2024-08-10
The hotel is beautiful and the staff were very welcoming and friendly
2024-08-09
I'd like to thank the whole staff of the hotel. Everyone was very kind and helpful which made my stay a very enjoyable experience.
2024-08-09
thank you for the sterling service
2024-08-09
Excelente hotel y amabilidad del personal. Muchas gracias por nuestra estadía
2024-08-07
Thanks for the lovely personal touches
2024-08-03
Grazie
2024-08-01
All the staff have been incredibly wonderful
2024-07-28
Amazing service and friendly staff. Thank you so much
2024-07-28
Best price/value. Thanks a lot.
2024-07-28
Bom dia!! Saímos do hotel no sábado! As camareiras e todos os funcionários do hotel sempre sorrindo e muito educados conosco! Estávamos hospedados no quarto 259 Rogério Furtado e Nisia Furtado e eu esqueci um vestido que comprei aí na ZARA, ainda está com a etiqueta, gostaria de saber como posso recebê-lo de volta ao Brasil!! Arrumei a mala e deixei misturar algumas peças de roupa junto com os lençóis da cama do hotel!! Muito obrigada, e voltarei novamente um dia se Deus quiser!!! 🥰🥰🥰🇧🇷🍱
2024-07-27
Grazie a tutti. Arrivederci
2024-07-27
Thank you for the hand written welcome note and discount voucher for the bar. You made out short stay very enjoyable.
2024-07-27
Thanks you all
2024-07-27
Thanks to Marco for his assistance. He is very professional and explain very clearly
2024-07-27
Muy agradecida por su bienvenida y cortesía al finalizar la estadía, es el 1er hotel en todo mi viaje que tuve con tanta amabilidad de su parte y el gesto de su buena atención al cliente, felicitaciones
2024-07-24
Thanks
2024-07-23
Very warm welcome note in the room with chocolates.
2024-07-22
Thanks to the reception staff who were so helpful
2024-07-22
tutto era eccellente. albergo meraviglioso.
2024-07-21
Great hotel.
2024-07-21
Nice location and well arranged rooms
2024-07-21
Great hotel and very friendly staff
2024-07-20
Thank you so much for making our stay perfect! Check in was easy and smooth. Management staff were very welcoming and that was the best part!
2024-07-20
Merci beaucoup, ne changez rien : calme, accueil chaleureux et presque comme à la maison, confort, amabilité, petites attentions, gentillesse, propreté… Tout nous a plu et nous étions très content, nous et notre petit chien Pablo, nous vous remercions beaucoup. Nous reviendrons et conseillons 🤗
2024-07-19
FR/ Merci beaucoup pour ce séjour parfait, le personnel de Bologne était très à l'écoute. EN/ Thanks a lot for this perfect experience, all the employees of the Diplomat Hotel in Bolonia were so nice and professional.
2024-07-18
Bar staff and reception staff really helpful and friendly.
2024-07-16
Maravilloso desayuno y el personal es sin duda el mayor valor del hotel
2024-07-14
Merci beaucoup pr la nuit passée. C’était très agréable. Nous aurions aimé rester plus.
2024-07-14
Reception very friendly.
2024-07-13
Very accommodating! Staff was able to change our room for us.
2024-07-13
The staff is wonderful !
2024-07-12
Your staff were very nice and helpful.
2024-07-12
Gracias Milli ! Thank you 🙏
2024-07-11
Thank you for the pleasant stay. We will definitely use the hotel again
2024-07-09
Thank you to the staff on duty. They were very helpful.
2024-07-09
Marco in Florence was fabulous!! Friendly and helpful. So good!
2024-07-08
Thanks for assisting us when the train station workers went on strike and we needed a taxi to the airport. Thank you so much! And thanks for being available 24 hours.
2024-07-07
professionalita' e cortesia e attenzione , grazie , non e' sempre scontato che ci siano
2024-07-06
Grazie
2024-07-06
Grazie!
2024-07-06
Nice and professional staff let me have a pleasant trip in Firenze. Thank you!
2024-07-06
Thanks for your service and the special gift, the whole experience is totally beyond our expectation.
2024-07-05
Fantastic service, thank you
2024-07-05
We got great service in the bar. He made us great drinks, good conversation and great recommendations. Marco was also great, he took our bags, showed us to our room and explained how everything worked in the room. He was very thorough. He also gave great recommendations for dinner places and even drew us a map to further clarify!😊
2024-07-05
Job well done!
2024-07-05
Complemento per il servizio offerto!
2024-07-04
Vorrei congratularmi con tutti i membri del team per l'eccellente servizio.
2024-07-04
Gostaria de agradecer em especial a recepção do hotel que me surpreendeu positivamente e com certeza indicarei os serviços.
2024-07-03
Thank you for everything! A nice and cozy place~
2024-07-03
I had lost my passport in the restroom. After I identified myself, they held the passport for me at the front desk. This was a big help, and I was able to recover my credentials with very little worry.
2024-07-03
Very pleasant and comfortable stay - friendly and helpful staff - also pleasantly surprised with balcony and view
2024-07-02
Thanks! Everyone smiles and it feels welcomed.
2024-07-02
Personal de recepción y restaurant, muy amable. Gracias!
2024-06-30
Thnak you for your kindness
2024-06-29
Great place to stay. Clean and charming. It's location is perfect to see Rome easily. Thank you for a wonderful stay.
2024-06-27
Thank you for being attentive to my needs.
2024-06-27
Thank you for the free room upgrade. I don't know the name of the lady, but she was friendly and told us about the free upgrade. I was happy that our room was ready early.
2024-06-26
Thanks for the stay
2024-06-25
Very Kind guy , I don’t remember his name🥹
2024-06-25
Amazing hotel
2024-06-25
Thank you for the memorable stay.. the team was so friendly and helpful
2024-06-24
Great servive .Very polite .
2024-06-24
A huge thank you to Marco and Stephano who went above and beyond to help us. It was the absolute best customer service we have had in Italy. We had just had our luggage stolen and Marco was so helpful in phoning the police and giving us comfort while we were so upset. Thank you VERY much!!!
2024-06-24
Danke Sie haben ein tolles Haus
2024-06-23
La estancia fue de trato muy agradable y servicial.
2024-06-22
Era da tempo che fruendo di strutture alberghiere non mi sentivo coccolato come è avvenuto presso la vostra. Complimenti per tutto!
2024-06-22
The front desk staff on arrival and checkup were awesome and most helpful. Loved their willingness to be most helpful.
2024-06-20
ا
2024-06-20
Mit Service sehr zufrieden
2024-06-18
The staff is very nice and attentive. The only comment that I have is that the room was at the main street and I couldn’t sleep because of the noise. Also, the pillows are very hard
2024-06-18
Das Hotel ist sehr geschmackvoll eingerichtet. Wir waren ganz begeistert.
2024-06-17
Hotel muito receptivo. Ótima localização, ótima limpeza, café da manhã completo, funcionários educados e atenciosos.
2024-06-16
A lovely stay. The staff from handy man to waiters, receptionists, cleaners were all lovely smiley & polite. Nothing felt too much trouble.
2024-06-17
Thank you for a pleasant stay
2024-06-15
Thank you for your attention ☺️. Staff People are very friendly and professionals.
2024-06-15
The staff were very helpful and courteous. Thank you
2024-06-14
Thank you for the warm and the lovely service at the reception and the breakfast restaurant
2024-06-14
Very clean facility and a wonderful staff
2024-06-13
The staff were very friendly and extremely courteous. I can not recommend them any more highly - please pass on our thanks to the team for making this a very enjoyable stay. This hotel is a hidden gem and will be on our list for a future trip to Florence.
2024-06-12
Tout le personnel trss gentil et bonjour a Ousmane qui a aider. Merci pour les petites attentions comme les mots et pâtes
2024-06-11
Pretty room
2024-06-10
The location was great and the room was just enough for me and my friends
2024-06-09
O servizio del personale è stato eccellente. Sempre sorridente, gentile e disponible.
2024-06-09
Lovely stay.
2024-06-09
Thanks to Liana and front desk staff for looking after us during our stay and helping us to book our tour to Siena
2024-06-08
The front desk officer welcomed us and quickly helped us check in. Very hardworking and professional. Room is very clean. We enjoyed our stay.
2024-06-08
The front desk staff were very good
2024-06-08
謝謝🙏
2024-06-07
Overall the hotel is good and only the room space is abit small, there is no guide / instruction for the safe box and it is not convenient for the guests. In the bathrooms, the water in the shower drains very slowly and it should be improved.
2024-06-07
Thank you so much for your All services sucu as comfortable room, delicious breakfast, nearesr advantages of train Station and clean bathroom.
2024-06-07
Bravissimo
2024-06-07
Thanks for eveything!!
2024-06-05
Thanks for the pasta!
2024-06-04
Such a lovely place to stay…charming and helpful I reception. Ideal location for us as it was close. To both railway and bus stations and yet only seven minutes from Santa Maria Novella and close to the rest of the cultural sites. The staff continued to make sure everything was going well. We used the hotel bar and made use of Ahmed ‘s suggestions of possible places to eat. He was a delight behind the bar making tasty cocktails.
2024-06-04
La primera noche nos tocó una habitación algo ruidosa, lo cual no descansamos bien, lo hablé con la recepcionista y enseguida me ofreció otra habitación más tranquila...mi agradecimiento par la gestión del cambio
2024-06-03
Very kind with my family and granchildren
2024-06-03
Thanks for helpful
2024-06-02
È gentile. Adesso puoi fare scorta di bagagli. Controllerò di nuovo.
2024-06-02
Agradecimiento al trato recibido por Marco
2024-06-01
El trato por parte de Marco en la recepción fue increíble. Preocupado por el huésped, siempre atento y con la mejor disposición. Fue nuestro primer contacto con alguna persona en Italia, fue un encanto. Por otra parte, Ahmed en el bar, nos trató de maravilla también, muy amable y agradable. De verdad, quedamos super agradecidos con todo su staff.
2024-06-01
Ho soggiornato in Italia per 15 giorni in 5 città diverse e nessun hotel in cui ho soggiornato aveva la qualità che C-hotels ci ha offerto sin dal nostro check-in, grazie mille di tutto!!!
2024-06-01
Thank you for a lovely stay:)
2024-05-31
very nice hotel
2024-05-30
Ahmed, the bartender at the diplomat was very courteous, friendly , and he helped book reservations for a fantastic restaurant around the corner. He may conversation with us and made us laugh, and we had an enjoyable time with him at the bar.
2024-05-30
Toda a equipe do hotel foi simpática e prestativa. Os mimos deixados no quarto só engrandeceram a nossa experiência. Nosso primeiro contato foi com Ermelinda, que fez o nosso check in e nos recebeu muito bem. O café do manhã estava maravilhoso!
2024-05-30
The staff was good and we really liked the room, it was well furnished and spacious.
2024-05-30
Thank you and you have a great team at reception
2024-05-29
Merci pour l’accueil chaleureux que nous avons reçu Merci au personnel de restauration du petit déjeuner Bonne continuation
2024-05-28
The location is so good.
2024-05-28
special thanks to Marco helpful, friendly, approachable
2024-05-26
Um hotel muito agradável, bem junto ao centro histórico. Simpatia e profissionalismo do pessoal. Bom pequeno almoço. Grande apreciação.
2024-05-25
Parabéns pelo atendimento e cortesia. Eu e minha esposa nos sentimos verdadeiramente acolhidos enquanto estivemos no hotel. Voltaremos e recomendaremos sempre!! Muito obrigado!
2024-05-25
Marco at the front desk was very kind and helped us out with a complimentary late check out until 1pm. We had a very pleasant stay!
2024-05-25
Staff at the front desk and friendly and helpful.
2024-05-24
Had a great stay - thank you!
2024-05-23
COSIMO E STEFAN CONGRATULAZIONE VAI ATALANTA!
2024-05-23
Thank you for your kind attitude
2024-05-23
I checked in at morning and keep my luggage at reception, when I came back evening time, all my luggage already moved to my room, great service. Thanks for all friendly and helpful staffs, I will stay again in the future.
2024-05-21
The staffs are very nice! They all did a good job
2024-05-21
Have a great stay, and everything is perfect. I like it!
2024-05-21
Commentando il bagno, tutto è andato molto bene e il team è stato professionale e amichevole, complimenti
2024-05-20
Perfect
2024-05-20
Thanks for accommodating the request to check in the next day because of our flight cancellation.
2024-05-19
Ahmed - he was so courteous and made the best drinks ever! A true gentleman!
2024-05-19
Gentilezza e cortesia
2024-05-19
We had a lovely stay in the hotel and look forward to staying with you again. Ahmed, your bartender was fantastic!
2024-05-19
Personale bar, amed, eccellente
2024-05-17
Grazie
2024-05-17
Thank you for an enjoyable stay.
2024-05-16
Nos sentimos muy bien atendidas por todo el personal del votel. Encantadores todos.
2024-05-15
Señorita linda de recepción muy amable
2024-05-14
Thank you so much for the wonderful hospitality. The staff has been very friendly and accommodating, and easy to communicate. Thank you for making my memories in Florence so memorable.
2024-05-14
The hotel service is very attentive. They provide welcome chocolates and even a package of pasta, which is very considerate. The decoration of the entire room has an industrial style and is very clean.
2024-05-13
Most of the staff were super friendly. It was my second time staying in your hotel. Yet, just one or two of them lacked smile but it was not really big deal. Overall pleasant experience.
2024-05-13
The service was wonderful….even the evening bartender, I believe his name was Alfredo was phenomenal.
2024-05-12
A very good hotel. Outstanding breakfast en very good bed and room.
2024-05-12
Complimenti a tutto lo staff per gentilezza e professionalità
2024-05-11
Staff at reception and breakfasts were lovely !
2024-05-11
Personnels très accueillant et professionnel
2024-05-11
Everyone was great from check in to check out. You will defiantly be on my list of where to stay when I return.
2024-05-11
Va multumim pentru ospitalitate si pentru amabilitate.
2024-05-11
Mr. Who svc on breakfast hall cleaning duty. I'm deeply appereciate.
2024-05-10
3일 밤을 묵는동안 편안하게 잘 지냈습니다. 직원분들도 모두 친절하셨습니다. 감사합니다.
2024-05-08
Thanks for upgrading our room It’s very comfortable
2024-05-07
Thanks to warm welcome
2024-05-07
Thank you for your kindness and your gift of pasta.
2024-05-06
Bartender Ahmed was Super friendly and made Excellent drinks 😃
2024-05-06
Thanks for a good stay!
2024-05-06
Front desk service very good! Excellent breakfast.
2024-05-05
I enjoyed my one night stay and felt safe
2024-05-04
Good location, very friendly well informed staff. Great breakfast. Our stay with you really added to our enjoyment of Florence
2024-05-02
I was unwell on the day we were checking out and your kind staff allowed us to stay until 12 and then to 1pm. We made our flight to Paris at 5.20pm feeling able to fly. I was very grateful for their professionalism and kindness. My husband spoke to them to appreciated their responses.
2024-05-02
Grazie a Alberto per il acogliente check in.
2024-05-01
Las recomendaciones de Restaurant excelentes y la atencion del paquete de pasta es genial
2024-04-30
Thank you , it was overall a good stay despite the minor flaws. Special thanks to Ahmed.
2024-04-29
Bartender Ahmed was excellent. Had a wonderful stay.
2024-04-29
Nos ha encantado muchísimo el servicio, nos hemos sentido muy a gusto con todo el personal, ya que en todo momento han sido muy amables y nos han facilitado mucho las cosas, tanto el personal de recepción, como el del buffet de desayuno. Tenemos claro que nuestra próxima visita a Florencia, será con ustedes. Muchas gracias por todo!
2024-04-29
Very good support when we arrived without our bags
2024-04-29
The staff were more attentive than expected
2024-04-28
La atención en la recepción excelente, principalmente el trato de Linda y sus compañeros.
2024-04-28
The Management should congratulate your employees who were all very courteous and professional. Also appreciate the complimentary water and the welcoming gift of a bag of pasta.
2024-04-28
Excelente el servicio de recepcion y de desayuno
2024-04-27
Would like to thank all staff for a wonderful and worry free stay
2024-04-27
Accueil et sympathie du personnel.
2024-04-27
The regular phone checks done by staff for my room conditions was much appreciated by us. Thanks for the bag of pasta n the hand written notes.
2024-04-27
Thank you for an amazing stay. We were extremely impressed with the hotel and will stay with you again.
2024-04-27
Thank you I had a great time
2024-04-27
Per lavoro mi occupo di accoglienza e gestione clienti, ascolto delle esigenze e risoluzione, ed essere accolta con sorriso e cortesia, lo apprezzo tantissimo, così per le cose richieste. Complimenti a voi, perchè non è la prima volta che vengo a Firenze, e pur essendomi sempre rivolta ad alberghi 4 stelle, non sempre il servizio è stato corretto. Ci ritornerò volentieri. Marina
2024-04-26
Good job
2024-04-27
Thank you for making us feel most welcome. All of the staff were attentive and helpful, especially the barman, Ahmed. We thoroughly enjoyed our stay and would love to stay with you again when we plan our next Florence trip. The welcome chocolates and the leaving gift of pasta were real surprises and a lovely thought. Thank you once again for a lovely stay, made even more special by the wonderful staff of your superb hotel. You have a hotel to be proud of.
2024-04-25
Location
2024-04-25
A special thanks to your bar staff during our stay. Ahmed was very approachable, helpful, friendly, welcoming and professional. He also makes a great Negroni 😁👍🏼
2024-04-25
Complimenti a tutto lo staff del Diplomat hotel di Firenze sono stati gentilissimi
2024-04-25
Beautiful hotel. Perfect location
2024-04-25
Marco was very friendly and helpful.
2024-04-25
Bom custo/benefício
2024-04-22
The bar staff in particular were freindlynad helpful and even booked a dinenr table for us
2024-04-22
Great stay, beautiful decor and really friendly staff. We loved all the details, the letter in the room, the pasta to take home.
2024-04-22
Чудовий готель, ввічливий персонал, стильний інтер'єр
2024-04-20
Sempre perfetti
2024-04-19
모든것이 완벽했습니다 다시한번 감사드립니다
2024-04-19
Ahmed was great in the bar & helping us with anything!
2024-04-19
The staff and specifically the bartender were all very helpful and friendly.
2024-04-17
Everyone was friendly and helpful
2024-04-16
Great front desk staff.
2024-04-16
Convenient and satisfactory place to stay.
2024-04-16
Thanks
2024-04-15
Staff was great, enjoyed stay very much.
2024-04-13
Great stay! The staff were wonderful :)
2024-04-12
i will highly recommend this place so far best hotel in Italy compared to all the hotels i booked when i came to visit Italy TY very much for the cleanliness of this place
2024-04-11
Thank you to the kind staff for cleaning the room, and the receptionists as well
2024-04-10
Il team del Diplomat è assolutamente professionale, cordiale e attento nel far sentire il cliente a casa. Sono tutti straordinari. Grazie.
2024-04-09
A very neat and cozy accommodation. Staff were friendly and the location was great.
2024-04-09
Estoy muy agradecida por los detalles recibidos en mi visita y la excelente calidad del servicio prestado .
2024-04-08
grazie di tutto!
2024-04-07
The stay was perfect, everything was clean and comfortable. Thank you for the amazing service!
2024-04-06
Only wee thing - don't perfume spray the bedding. Just a small point. Your staff are a credit to you. Food at breakfast was great. :)
2024-04-06
Staff all very friendly
2024-04-06
Everything was just perfect from the moment we arrived. Every single person on the staff was delightful. I would totally recommend this hotel, great location, amazing staff and beautiful rooms.
2024-04-05
Excellent service, small things that made our day like free coffee and croissants. integraatio morning when I was askin about closest place to get just quick small breakfast ;)
2024-04-05
Thank you for your service during my stay.
2024-04-04
Excellent service
2024-04-04
Thanks
2024-04-03
Thanks
2024-04-03
Thank you for the good service!
2024-04-02
Very friendly staff, especially Ahmet
2024-04-02
Pessoal.muiro simpático e acolhedor. Hotel muito limpo e organizado. Bom pequeno almoço . localização muito central fácil de encontrar e perto do centro e de tudo o que é necessário .
2024-04-01
Thank you so much for the warm welcome, we loved the surprises by the team and would like to appreciate the gesture .
2024-04-01
Una felicitación al personal de la recepción por su atención y orientación
2024-03-31
Der Barkeeper Ahmet war sehr freundlich, wir haben uns hervorragend mit ihm unterhalten
2024-03-31
Super consigliato per tutto , posizione , accoglienza, gentilezza, pulizia , colazione buonissima . Siamo stati benissimo e ci torneremo! Complimenti allo staff
2024-03-29
Thanks for your service
2024-03-29
Nos sentimos muy bien atendidos por parte de todo el personal. Nos gustaron los detalles que tuvisteis con nosotros, chocolatina y paquete de pasta. Gracias
2024-03-29
Amazing service. Very thoughtful staff. The note in the room was lovely as was the free pasta!
2024-03-28
Thank you for the guestures and high level of service culture provided by your colleagues!
2024-03-28
Ehnorabuena a todo el equipo de trabajo. El personal es lo mejor del hotel!
2024-03-27
Thanks, the gestures from the staff are very thoughtful, like messages, cookies, noodles 👍 That’s exceptional.
2024-03-27
We really enjoyed all the little surprises and the service was very personal.
2024-03-26
Thank you for the exceptional customer service, it was a pleasure to stay at your hotel!
2024-03-25
Tutto il personale è stato gentile. Aveva un bel sorriso e mi salutò bene.
2024-03-25
Grazie. Voglio ancora usarlo.
2024-03-25
Very good room and good big
2024-03-24
Grazie per la cortesia
2024-03-23
Grazie per la cortesia
2024-03-21
All the staff at the front desk where polite and gave information
2024-03-21
Al ragazzo del bar, aveva iniziato da poco ed è stato davvero cortese. Al ragazzo presente la mattina alle 5, molto cordiale
2024-03-20
快適だった
2024-03-20
Per cortesia e disponibilità
2024-03-20
complimenti per la gentilezza e la disponibilità, ci avete accolte sempre con un sorriso e fatte sentire letteralmente a casa. grazie 🫶🏼
2024-03-20
Gracias por el trato recibido. No podemos estar más contentos de nuestra estancia en vuestro hotel. Contábamos con todo tipo de comodidad y el personal insuperable. La limpieza perfecta. Muchas gracias por formar parte de un viaje perfecto.
2024-03-20
Thank you for excellent customer service
2024-03-20
One
2024-03-19
Nel complesso struttura ottima. Siamo stati bene.
2024-03-18
Staff at reception and retsaurant.
2024-03-18
Estuvimos como en casa. Muchas gracias.
2024-03-15
La Atención y servicio por parte del personal del hotel fue muy grato desde nuestra llegada primero por la recepción y una tarjeta personalizada de bienvenida 👌🏻 nos apoyaron en hacer reservación en un restaurant, al segundo día de igual manera nos dejaron un presente en la habitación, los detalles hacen la diferencia, sin duda el mejor lugar para hospedarse, gracias al equipo del hotel por hacer la diferencia para tener una estadía placentera.
2024-03-15
Os funcionários desde a recepção ao staff de limpeza são super profissionais e de uma simpatia extrema
2024-03-15
Ahmed at the bar was fantastic, really enjoyed our cocktails and whisky’s, he is a great personality
2024-03-15
Agradezco la Amabilidad la cordialidad al ofrecer el refrigerio en lo que te dan la habitación , el q te lleven tu equipaje directamente es otro plus la habitación hermosa limpia con detalles como el chocolates en tu habitación la carta con mi compre qué se den ese tiempo hacen ma diferencia aparte de ser una habitación muy bonita y moderna sin dejar de ser acogedora todo excelente Gracias
2024-03-14
Agradecer la cortesía del personal de recepción del hotel
2024-03-14
Thank you
2024-03-14
Nuestra estadía fue breve pero fueron muy considerados con nosotros en todo momento. Realmente hicieron que la experiencia fuera muy buena.
2024-03-14
Thank you for the complimentary upgrade. Separate thank you to Marco, who was managing my check-in.
2024-03-13
Thank you for the warm welcome and the pasta in the room :-)
2024-03-13
Ot was lovely to see a note from the management, it definitely makes the experience more personalised.
2024-03-12
I would like to see the curtain length shortened. It was very difficult to avoid stepping on the curtains when trying to get in bed on that side... Room size was a bit snug, but loved the outside deck access!
2024-03-12
Thank you for your quality services!
2024-03-11
THANKS
2024-03-11
Excellent service à la reception
2024-03-11
Grazie per la cortesia e gentilezza
2024-03-11
Complimenti pulizia accoglienza personale tutto perfetto
2024-03-08
A good Hotel with veriy good staff
2024-03-07
Wonderful friendly and very helpful staff. Everyone was a delight to interact with.
2024-03-07
Gracias por su amabilidad y atenciones.
2024-03-07
merci beaucoup pour votre accueil, vos services !
2024-03-07
thanks
2024-03-07
The hotel is very clean and staff are very nice
2024-03-06
El personal muy agradable servicial. Todo estuvo estupendo y al detalle. El desayuno fenomenal. Volveremos sin duda.
2024-03-04
Great hotel
2024-03-04
Excelente atendimento e limpeza
2024-03-04
Sono stato benissimo. La camera era stupenda e la cartolina di benvenuto e il vostro omaggio a fine vacanza è stato molto apprezzato. Mi sono sentito a casa. Ritornerò assolutamente.
2024-03-04
thank you
2024-03-04
Merci pour l'accueil et les renseignements fournis pour visiter et manger dans la ville
2024-03-02
The experience at the hotel was amazing, the staff, the food the accommodation during the whole time in there was great!
2024-03-02
Thank you for accommodating us!
2024-03-03
sì. Nel complesso, un hotel da consigliare anche agli amici
2024-03-02
Merci à l'ensemble du personnel très accueillant et au service
2024-03-02
Il personale è stato molto cordiale per tutti i giorni che abbiamo soggiornato presso la vostra struttura; soprattutto l’ultimo giorno abbiamo fatto check-out e siccome avevamo il treno tardi, sono stati super cortesi a tenere le nostre borse e ci siamo anche accomodati in sala d’attesa per molto tempo. Ringrazio ancora per il bellissimo gesto.
2024-03-02
I had an incredible stay. Thank you very much
2024-03-01
Thank you for hospitality. It was a very pleasant stay at the hotel. And also thanks for the little hift :)
2024-03-01
🙏
2024-03-01
Félicitations a tous le personnel très sympathique a l’écoute du client gentil serviable merci Hôtel très agréable propre et bien placé
2024-03-01
Super cordiali e disponibili
2024-02-28
The room is amazing and thank you for the gift!
2024-02-28
Grazie a tutti molto gentili
2024-02-27
感謝櫃檯的人員， 告訴我如何搭飯店前面的電車。 這次住宿遇到所有的櫃檯人員跟餐廳的人員都非常的棒。 謝謝你們
2024-02-26
We had a problem with our first room, but we asked for another room and I am pleased to say that we were relocated immediately. That was very nice and I appreciated ir. Thank you very much.
2024-02-23
Truly kind staff, supportive and informative. A credit to the hotel
2024-02-21
Très propres ,bon service.
2024-02-21
Mario was very kind and helpful.
2024-02-20
Professionalità e gentilezza top!!
2024-02-20
Grazie
2024-02-18
Stefan is very accommodating to us.
2024-02-18
buona risposta anche se non tempestiva al problema
2024-02-18
Grazie per la gentilezza.
2024-02-17
I really enjoyed the note and the chocolate in my room upon my arrival - and the hotel was the only one in my trip (from a total of 5) to give me a complimentary water.
2024-02-16
Staff are friendly
2024-02-14
Personale molto gentile, sorridente e disponibile
2024-02-14
I stayed comfortably in Diplomat Hotel. I am satisfied with the kindness of the staff and safe storage of luggage after checking out! I'll visit again next time
2024-02-12
Reception personnel were very helpful and polite.
2024-02-12
Thank you so much Marco for being responsive to my lost and found email and other staff helped arranging the delivery of my cellphone. What a wonderful team! Thank you for hospitality!
2024-02-11
Thanks to Marcos and staff for the warm welcoming. Everyone was very attentive. We will gladly recommend this hotel.
2024-02-10
Ringrazio per la professionalità ed il servizio eccellente
2024-02-10
I had a very good time in your HOTEL. I was comfortable when I stayed at room that was cleaned.I was surprised at breakfast. We can choose many kind of dishes and staff are very kind. I like scramble egg so much. lounge was also very nice space. thank you very much.I love your HOTEL.
2024-02-09
Lo staff davvero cordiale professionale e molto gentile
2024-02-09
Grazie! Molta Competenza ed Educazione!
2024-02-09
Je souhaite remercier le personnel pour leur professionnalisme, gentillesse et disponibilité. Un accueil chaleureux agréable après un long voyage. L’endroit est tout simplement cos on se sent comme à la maison. Pleins de petites attentions qui font plaisir, petit cadeau de bienvenue ainsi qu’un autre en quittant les lieux. Merci à toute l’équipe et plus particulièrement à Marco qui nous a accueilli et s’est très bien occupé de Nous. J’oubliais aussi la direction qui nous a surclassé dans une chambre au top ! A bientôt, Giovanna
2024-02-08
Abbiamo avuto la gradita sorpresa di una camera suite al posto della matrimoniali,grazie per l'upgrade
2024-02-08
Thank you so much.
2024-02-06
The staff was very pleasant and helpful. I needed some extra help with a freezer pack and the staff gladly helped me achieve my task.
2024-02-05
Grazie di tutto ottimo servizio
2024-02-04
Check in was very smooth.
2024-02-03
I satisfied with your service. Thank you!
2024-02-03
Tengo ad esprimere i miei complimenti in modo esplicito. La sistemazione è assolutamente dignitosa, molto graziosa nell’arredo e decisamente curata in ogni dettaglio, ma sono stati i dettagli a rendere il soggiorno davvero di alta qualità: la disponibilità del personale alla reception, veloce e sempre cordiale; l’accoglienza in camera con un messaggio di benvenuto dedicato; l’offerta di servizi anche dopo il check out, solo per fare alcuni esempi, definiscono esattamente ciò che siete e perché soggiornare in hotel è un altro mondo rispetto a farlo in una struttura ricettiva di altra natura (b&b, affittacamere e così via). Complimenti.
2024-01-31
Un très bel accueil, un service de qualité
2024-01-31
Très satisfait du service et du personnel.
2024-01-30
Thank you so much to C Hotels in Florence for our stay in Florence! We definitely felt like home! Everything went above and beyond our expectations and surely I will be back soon, if not in your Florence hotel but in your other hotels in Italy! I regret not booking your brand when I also travelled to Milan right after Florence. Nothing can beat the service as well as the thoughtfulness from the welcome note to the farewell gift.. Thank you very much!
2024-01-29
Thanks for a lovely stay - generally, very helpful and personable staff able to help with any question
2024-01-29
We had a very enjoyable stay with you and look forward to coming again.
2024-01-28
Merci
2024-01-28
Grazie per l’upgrade della camera concesso dalla direzione
2024-01-28
Grazie, l'attenzione e la discrezione di tutto lo staff e la qualità del vostro hotel verso il meritano un plauso: da parte mia, nell'ultimo anno, credo di aver ricambiato più volte mandando amici e conoscenti presso di voi.
2024-01-28
Merci
2024-01-27
Thank you for a lovely stay, everyone was so friendly as usual. We enjoyed a drink at the bar for the first time after a few stays and the bar man was very kind and friendly.
2024-01-26
Warm greetings from professional staffs!
2024-01-25
Todo correcto, estancia muy agradable
2024-01-25
Ho passato 2 giorni in comodita e relax
2024-01-24
Ricevimenti le persone sono molto gentile paziente sono contenta soddisfatta grazie
2024-01-24
Complimenti!
2024-01-23
Grazie tanto ragazzi, siete stati i migliori 👏..
2024-01-23
Complimenti a tutto lo staff per l' accoglienza che abbiamo ricevuto
2024-01-22
Soggiorno perfetto! Siete stati magnifici!
2024-01-22
Ottima esperienza.. Già fatta una recensione su Google Maps
2024-01-22
Grazie per l accoglienza ricevuta , per il messaggio di benvenuto, molto gradito. La camera , ampia , pulita e accogliente
2024-01-22
Gracias por el trato recibido por parte de todo el personal del hotel. Por los detalles que tuvieron, por la información que recibimos de donde comer, por hacer un check in y check Out fácil.
2024-01-22
Prossima visita a Firenze sicuramente saremo da voi
2024-01-21
Check in lady gave great recommendations of restaurants and sites
2024-01-21
Adorei a estadia
2024-01-21
It was very pleasure service, thanks!
2024-01-20
Ringrazio il personale della reception per l'ottima accoglienza e per le informazioni rese. Davvero un'ottima struttura
2024-01-20
It was a great experience. Everything was easy and pleasant.
2024-01-19
👍🏻👍🏻
2024-01-18
Grazie per la cortesia e l'accoglienza
2024-01-17
The staff were very friendly and helpful. Thanks Martina for your help ands excellent English!
2024-01-17
Only one night but was the best night we had in Italy
2024-01-16
Grazie mille della vostra cordialità e professionalità.
2024-01-17
Everybody were friendly and service was quick. Our room was comfortable and clean. Thank you very much.
2024-01-15
Il personale della reception ci ha accolto con un sorriso.
2024-01-15
Personale molto gentile, la zona è ottima per chi viaggia con il treno, le stanze sono bellissime, lo consiglio tantissimo
2024-01-15
Great, helpful Staff
2024-01-14
It was the best Hotel. We are planing when we vısıt Florence to stay at your hotel again. Iam grateful.
2024-01-14
Ho trovato tutto ai massimi livelli e ben oltre le aspettative. Grazie.
2024-01-13
La limpieza y el trato del personal
2024-01-12
Fantastic, see you next time!!!!
2024-01-08
Best room we stayed at during our 3 week trip to Erurope. Tha k you for your hospitality. We will be back!
2024-01-08
Thanks for the free noodles! My family and I had a pleasant stay.
2024-01-08
Smooth process
2024-01-07
Está de parabéns, pois nossa estadia ocorre muito bem, hotel agradável e uma limpeza fora do sério
2024-01-07
Complimenti tutto ok
2024-01-07
Ringrazio per la disponibilità e la gentilezza del personale.
2024-01-06
Obrigado por ter providenciado a troca do quarto, nós oferecendo uma instalação muito melhor.
2024-01-05
Thanks for having a room without reservation
2024-01-05
親切にしていただき、ありがとうございました。初めてのローマを楽しむ事が出来ました。
2024-01-05
Excellent lady on reception. Very helpful with recommendations on dinner. Courteous and friendly
2024-01-04
Me encantó el hotel, los servicios perfectos. Todo de muy buen nivel. Muy buen gusto en la decoración, un placer el café de cortesía, y una ubicación comodísima.
2024-01-04
Thanks for the Mosquito vape. It was okay.. because we still got bitten.
2024-01-04
Good service and nice staff.
2024-01-03
Just perfection, loved the room, everything was so so clean and organized, so pretty, ALL the staff were so amazing and friendly, the breakfast had everything I could ask for, and sincerely i loved every single second meal in it
2024-01-03
your courtesy was accepted
2024-01-01
Accoglienza e cordialità super
2023-12-31
Wonderful staff
2023-12-30
Great stay when in Florence , Thank you so much
2023-12-30
The room is very clean, location is convenient and the staffs are really welcoming, especially the lady who checked me in and Martina because both provided useful info for our stay and alao Steffano and Liana. The lobby is really nice and bed really comfortable.
2023-12-30
Grazie per tutti
2023-12-30
Mi hijo olvidó sus audífonos y nos entregaron los mismos gracias.
2023-12-30
Thank you very much!
2023-12-31
Molto accoglienti, c'è molta cura e disponibilità.
2023-12-28
Excellent stay with some suggestions. Front desk people are awesome.
2023-12-29
Thank you very much for a wonderful hospitality and good organisation
2023-12-28
Molto disponibili e gentili, e grazie per la confezione di pasta in regalo 😄
2023-12-27
Very nice and professionaly presented
Favoloso
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
2024-12-24
Grazie infinite per la cura nel servizio: farci trovare le valigie in camera ed averci continuato a supportare anche dopo il checkout dimostra una cura per i clienti fuori dal comune.