c-hotels Diplomat

2026-05-25

Your staff were very helpful with check in. They were very kind by storing my important medication in the hotel refrigerator. They were most helpful and kind. I look forward to staying t Hotel Diplomat again next week.

2026-05-24

Un ringraziamento particolare a liana e Giovanna

2026-05-21

Gracias por todo! Mi hija y yo pasamos unos días muy agradables

2026-05-21

El personal magnífico si no hablan español hablan inglés, tienen paciencia y son muy cordiales.

2026-05-21

Les agradezco lo amables que fueron en todos los servicios y los pequeños detalles que tienen con sus huéspedes, pues marcan la diferencia y elevan la calidad de su hotel.

2026-05-20

Giovana on the front seat was excellent: she went out of her way to be friendly and helpful.

2026-05-19

El personal muy amable (todos)

2026-05-18

Grazie della gentilezza e disponibilità, in particolare alla signora Giovanna della reception e alla signora Giulia del servizio colazione

2026-05-18

Desidero segnalare la cortesia e la disponibilità di tutto il personale

2026-05-17

Enjoyed our stay. You have very good staff. Particular call out to reception staff, The lady on floor5 who looked after our room (555) and the waiter who removed dishes and cleaned up the tables in the breakfast room and your barman as well. Thank you vey much. Grazie mille!

2026-05-16

Ty

2026-05-14

Thanks

2026-05-13

Giovanna and Marco at reception were fantastic. Very welcoming and helpful during our stay. Gratze!

2026-05-13

All reseptional stuff are very helpful

2026-05-11

Helpful, friendly.

2026-05-10

Everyone was friendly and helpful.

2026-05-10

Aside from the door issue, thank you very much!

2026-05-09

Thanks for courtesy and will to fulfill requests 😀

2026-05-09

Thank you!

2026-05-06

agradecimento a equipe do café da manhã por atender a todas as nossas solicitações

2026-05-06

Liana and Alessandra are very helpful!

2026-05-06

Alt har fungeret på nær den ene elevator som har været i stykker siden vi kom

2026-05-04

Everything was perfect!

2026-05-03

Thank you for everything.

2026-05-01

Thanks for the nice stay

2026-04-30

Very recommended

2026-04-30

Very helpful and polite at all times

2026-04-30

Thanks in particular to front desk and breakfast staff (Giulia)

2026-04-29

All 4 people on reception were absolutely brilliant. And helpful

2026-04-28

We received every help we needed - escpecially connected with check-out. There was no trouble to leave baggages even till late afternoon. It was of a great help for us

2026-04-27

We appreciated that our stowed bags were delivered to our room. We also really enjoyed the nice service at Happy Hour!

2026-04-26

A young man at the reception was very helpful and friendly.

2026-04-25

Struttura nel complesso funzionale, spaziosa e confortevole a prezzi competitivi. L’attenzione a qualche piccolo dettaglio in più farebbe sicuramente la differenza.

2026-04-25

I was so happy to receive the handwritten cards and gifts. Thank you very much!

2026-04-24

The room was very good, fairly spacious, environment good

2026-04-24

Todo estupendo

2026-04-24

Perfetto

2026-04-24

Simplesmente perfeito!

2026-04-23

피렌체 마리아 노벨라 역 바로 앞에 위치한 덕분에 매우 편한 여행을 할 수 있었습니다. 편하고 넓고 쾌적하고, 앞서 말한 체크아웃 때 본 여자 직원 두분을 제외하고 만난 모든 직원들 (체크인, 조식, 복도)이 모두 인사를 잘 받아주었고 대부분 친절하였습니다. 덕분에 신혼여행 출발이 매우 성공적이었다고 판단됩니다. 감사합니다.

2026-04-23

Thank you very much

2026-04-22

.

2026-04-20

Muy buenas idea los pequeños obsequios personalizados que nos hicieron llegar. Nos sentimos clientes especiales También felicitar la amabilidad y cortesía del personal de recepción (lo hice presente con detalle en booking)

2026-04-20

I would like to thank all the staffs that has made the stay very pleasant. Especially Alessandra and Ermelinda, also Liana who helped me with my postcards. Thank you all for being helpful and kind

2026-04-20

Very kind stuffs and very good experience.

2026-04-19

A equipe da recepção é maguenifica

2026-04-19

Thank you for making our stay perfect

2026-04-19

Thanks for all the advice

2026-04-19

everyone very kind and helpful

2026-04-19

Tutti professionisti

2026-04-19

I misplaced a package and a gentleman on the front desk helped me immensely, I'm sorry that I do not recall his name, but I want to say thank you again!

2026-04-17

Équipes à l écoute Merci

2026-04-17

Muy agradecidos con todo el personal. Esperamos volver pronto

2026-04-16

Estremamente pulito e gradevolmente e costantemente profumato

2026-04-15

Good job, keep going! The location is excellent and good value for the money! Cheers to the bartenders, are super!

2026-04-13

Exceptionally clear communication and very helpful staff!

2026-04-13

Thank you for the great hospitality, we felt special when we visited your hotel.

2026-04-12

Todo o atendimento desde do primeiro dia ao último foi incrível por parte deles

2026-04-12

Huge thank you for a wonderful stay. All the staff were exceptional.

2026-04-12

For your attention and kindness

2026-04-11

This was our third stay at your hotel. The room was not as good as the previous ones. The breakfast was excellent. Overall good, but has been better.

2026-04-09

Lovely welcoming hotel

2026-04-09

Queremos agradecer la amabilidad del personal de recepción y del personal del comedor a la hora del desayuno. En todo momento estuvieron pendiente de que nuestra estancia fuera especial.

2026-04-08

Thanks

2026-04-07

Toda la estancia fue un placer, el desayuno excelente de calidad y variedad cada día con algo nuevo y casero, el personal muy atento y amable y les pedimos que nos reservaran un restaurante para cenar por problemas con el idioma y lo hicieron encantados Todo facilidades, sin duda volveremos a elegirlos si regresamos a Florencia

2026-04-04

Tudo Ótimo

2026-04-02

조식 훌륭하고 방도 넓어서 아주 만족 합니다

2026-04-02

Had a very good stay here, excellent hotel and location

2026-04-01

Upgrade was appreciated thank you. We enjoyed our stay, great value hotel.

2026-04-01

The hotel check-in staff was especially kind and left a great impression on me. Thank you for making my stay memorable.

2026-03-31

All the staff

2026-03-30

Merci pour votre gentillesse

2026-03-30

Merci pour ce chouette séjour

2026-03-29

Near to train station. Very convenient.

2026-03-28

thank you！

2026-03-28

The Diplomat far exceeded my expectations! The staff was top-notch; the airline lost my luggage and your staff was completely sympathetic and kept me updated as often as I asked. The room was excellent, a nice size especially for the price, and the bathroom was clean and updated. Your hotel is in a very central location. The only downside is that it can get a bit noisy with so much activity at the train station, but I turned on a white noise app to sleep and it tuned it all out. Well done!! Thank you!

2026-03-26

Very polite staff, talking in English if needed, room was so clean, breakfast was very good. I really appreciated the staff asking if we needed to keep our bags at the hotel before departing to the airport.

2026-03-25

Al personal de recepción por su amable atencion al orientarme tanto para recorrer la ciudad, así como también en los tours para tener una estancia mas productiva en la maravillosa ciudad de Florencia Gracias Gracias

2026-03-25

Dear Adriatik, Thank you for your constant kindness and gentle manner. Your patience, thoughtfulness, and calm presence made a real difference and put me at ease. I truly appreciated how respectful and considerate you were every step of the way—your warmth and professionalism did not go unnoticed. With gratitude, Harallamb

2026-03-25

Great experience overall. The staff was incredibly friendly, communicative, and always willing to assist with anything. They really made us feel welcome. Thank you!

2026-03-25

Complimenti gentilissimi

2026-03-24

Thanks for a great experience in Firenze.

2026-03-24

Thank you for hospitality

2026-03-23

Thank you

2026-03-23

Fantastic staff

2026-03-23

Thank you to all the staff members for their hospitality and dedication especially to Adriatik for his service and professionalism

2026-03-22

Mycket vänlig och service-minded personal

2026-03-23

Grazie!

2026-03-22

Ringrazio per la cortesia e la disponibilità di tutto il personale. La qualità del soggiorno è sicuramente legata alle persone e se anche per una sola notte trascorsa nella vostra struttura, è stato decisamente ottimo.

2026-03-21

Thank you for being so attentive leaving notes in the room and a wonderful packet of pasta as a souvenir gift. We really appreciated it and thoroughly enjoyed our stay!

2026-03-20

Personale gentile e sempre disponibile dalla prenotazione al post check-out (deposito bagagli): GRAZIE!

2026-03-20

Bravo pour la variété de l'offre sans gluten au petit déjeuner

2026-03-20

Nice front desk staff

2026-03-20

Gracias por toda la atención recibida. Una muy buena experiencia. Si volvemos a Florencia repetiremos.

2026-03-19

Muy amables

2026-03-19

Merci beaucoup

2026-03-18

x

2026-03-18

Les petites attentions verre d accueil, petits dons sont très agréable

2026-03-17

The main desk attendants were extremely polite and patient when they could not find our names because they were registered under the name of the wedding planner (we were there for a wedding).

2026-03-17

Exceptional service for a European hotel, service attitude felt better than several other 5 star hotels. Taking our bags to the room from storage was a very happy surprise.

2026-03-16

Personale estremamente gentile, in particolar modo la signora Giulia

2026-03-16

Everyone was very professional and welcoming

2026-03-15

Grazie per l'accoglienza, bella struttura, molto confortevole. Ottima posizione. Torneremo sicuramente.

2026-03-15

Thank you for everything

2026-03-15

It was so comfortable staying for me during my first trip in Firenze. Room is clean, staff are kind, breakfast is hot and fresh, hotel is located convenient for any sightseeing. Seems that facilities of hotel were modern, new and well maintained. Nothing to be claimed. I will suggest other peoples to choose this hotel if it’s affordable for them.

2026-03-14

Estrema gentilezza e disponibilità, anche nel tenerci in custodia i bagagli oltre l'ora del checkout.

2026-03-14

Sono stata molto bene, il personale è stato davvero molto gentile

2026-03-14

Complimenti per la cortesia del personale e per le camere pulite e confortevoli

2026-03-12

All the staff were helpful and friendly, can’t recommend this hotel highly enough ☺️

2026-03-12

Niente

2026-03-11

Thanks Michael(or Marco) in reception.

2026-03-11

Thank you for the hospitality and responsiveness of the entire team and especially the hostess at the restaurant

2026-03-11

Thank for everything.

2026-03-09

Merci à Monsieur le Directeur pour votre sympathique attention en nous surclassant. Merci pour la bienveillance de l’ensemble du personnel et particulièrement Luca lors de notre départ. Merci pour avoir participé à la réussite de notre séjour dans cette belle ville de Florence.

2026-03-09

Nous avons passé un séjour remarquable grâce à votre hôtel !! Merci pour l’accueil que vous nous avez réservé, votre gentillesse, le confort de notre chambre et l’incroyable petit déjeuner offert le matin 😍. Nous reviendrons sans hésiter chez vous si nous sommes à nouveau à Florence. Votre hôtel est juste magnifique et votre personnel est un vrai bonheur !!! Merci mille fois 🤗

2026-03-09

Un ringraziamento speciale ad Alessandra e Stefan della reception, sempre sorridenti e disponibili. Gentilissima anche la Signora Giulia alle colazioni.

2026-03-08

Un grand merci pour le surclassement de notre chambre, qui s'est avéré être une agréable surprise! Le personnel était à l'écoute, toujours souriant et d'une grande sympathie. Un coup de coeur spécial pour LUCA, dont la gentillesse et les délicates attentions ont marqué notre séjour. Le dernier matin, alors que nous devions partir très tôt, il a eu la délicate attention de nous préparer des petits déjeuners à emporter. Une touche qui fait toute la différence.

2026-03-08

Great hotel with friendly / helpful staff. Will definitely recommend to friends and family.

2026-03-08

All the staff were so very helpful and extremely pleasant and friendly. The member of staff who was just wonderful was Guilia who was amazing so when we went for breakfast, made us feel so welcome and was unbelievably helpful and absolutely lovely.

2026-03-07

Wonderful

2026-03-07

Danke für die nette schriftliche. Begrüßung vom Manager bei der Ankunft im Zimmer. Danke für die Pasta. Besonderen Dank für das kostenlose Upgrade für Zimmer 350!,,

2026-03-07

Tutto perfetto come sempre gentilezza e competenza e disponibilità!

2026-03-06

È’ sempre un piacere alloggiare da voi Chiedo sempre piano alto e camera silenziosa ed si è’ sempre fatto il impossibile per permetterlo Comodo con la stazione Un riferimento in città

2026-03-06

Huge thanks to Marco on the front desk who could not do enough to help us. We were incredibly impressed by the quality of the hotel and customer service!

2026-03-06

Thanks!

2026-03-06

siete stati molto accoglienti e professionali. grazie di tutto

2026-03-05

Todo el personal muy agradable, sobre todo en el desayuno.

2026-03-05

Amo i ragazzi della colazione...sono splendidi.

2026-03-05

Very good staff at recepcionista, breakfast and bar. Specially Giulia and her cappuccino ….

2026-03-04

Giulia is the best! Makes you feel at home and welcome! Thank you Giulia!

2026-03-02

Perfect

2026-03-02

Your staff goes above and beyond caring for your guests.Your staff is professional, helpful and genuine. I didn't encounter even one person who appeared discontent with their position. Cheers to the C Diplomat staff!

2026-03-02

Thanks for upgrading.🥰

2026-03-02

Excellent stay. Lovely hotel, lovely helpful staff.

2026-03-01

I really liked the experience overall and the small details such as the chocolate and the pasta + little notes that you left!

2026-03-01

All the staff of the hotel were kind and helpful. When I and my wife made a check-out in an esrly morning to go to a Pisa airport, the front desk staff gave us information about strike of the train staff union partially and then he let us know our train was okay. And just in case that we cannot catch a train due to the strike we could arrange a call taxi in an hotel if we want that was helpful to us that was embarrasing situation at that time. We really appreciate about that. Thank you for all the staff of your hotel that gave us a good memory of Florence and therefore if we visit Florence, we would stay there again and recommend to our friends and family. Thanks and best regards Yunsung Choi

2026-02-28

Accoglienza perfetta. Sono già stata vostra ospite in altre occasioni. Siete sempre una garanzia

2026-02-24

Complimenti per la disponibilità

2026-02-22

Todo genial, desde la amabilidad de los empleados de recepción, hasta la limpieza... Muy recomendable

2026-02-21

Thank you so much for your hospitality.

2026-02-20

Thank you the staffs at the front desk. We were clear the answers for our questions.

2026-02-19

Very nice

2026-02-17

Thanks for a great stay. We will visit again

2026-02-17

Great stay. Thank you. All the staff was helpful. Breakfast was outstanding.

2026-02-17

everyone was very friendly and helpful. it was a pleasure to interact with your staff

2026-02-16

Ringraziamo per l’accoglienza e la tanta gentilezza ricevuta all’ingresso, durante e fino alla fine del nostro soggiorno. Ringraziamo anche la amorevolezza della signora Giulia durante la colazione. Sempre molto attenta e disponibile. Ottimo staff e struttura

2026-02-16

I would like to thank speacially for the sincere handwritten welcoming note, it was cute! Welcoming at the reception was great. The room was ready before check-in time, it was a real bonus. Granting us a suit was also amazing. Cleaning was perfect. The breakfast had more than enough, true Italian style. Giulia was very kind and helpful. Thank you all!

2026-02-14

Thanks

2026-02-13

Complimenti veramente…

2026-02-13

Tutto stupendo

2026-02-11

great!

2026-02-10

Seconda volta nel vostro Hotel….. prossima volta tirniamo da voi Grazue

2026-02-10

Tutto il personale molto accogliente e disponibile, ed è la vostra vera forza, la signora bionda che ci ha accolto nelle nostre tre colazioni è stata meravigliosa attenta alle nostre esigenze una vera professionista.

2026-02-10

Superbe hôtel. Merci à Giulia pour son accueil particulièrement chaleureux!

2026-02-09

Marcus was excellent on arrival - very nice welcome - in fact all my interactions with staff members were positive

2026-02-09

Goog

2026-02-09

ringraziare per l'upgrade della sistemazione e complimentarmi per la cortesia di tutto il personale incontrato

2026-02-08

Best hotel !!! Thank you!! I’ll be back ❤️❤️

2026-02-08

thanks very much.Your hotel is so comfortable

2026-02-07

Merci à Liana et Marco pour leur accueil impeccable ! Notre séjour a été agrémenté de petites attentions très appréciables et agréable. Et merci à Giulia, Adriatic et Daniele pour leur excellent accueil aux petits déjeuners. Très attentionnés et à l’écoute. Nous reviendrons :-)

2026-02-06

Personale gentilissimo

2026-02-06

Many thanks to Alessandra in reception and Adriatik in buffet breakfast

2026-02-06

muy amables todos en la atencion

2026-02-05

Thanks to all staff! Particulary to Giulia, from breakfast room!

2026-02-05

All the staff is excellent, working for the well-being of the guests. The breakfasts staff of are spectacular very kind especially Giulia allays with a smile. We return for sure

2026-02-04

I was very satisfied for your services,as I told you before and I give a big like for the breakfast and especially for the service that Giulia offered to us. Thank you for everything again!

2026-02-03

Feliciten a Guilia de mi parte. Una maravilla de camarera. Un encanto.

2026-02-03

Abbiamo apprezzato molto il prezzo concorrenziale oltre alla vostra disponibilità e professionalità. Lo staff alla reception molto cordiale, il barista molto professionale e la signora Giulia molto simpatica e ci ha fatto veramente piacere conversare con lei!

2026-02-03

Thank you for hospitality

2026-02-02

Voglio esprimere i complimenti per l'estrema gentilezza del personale alla Reception e un ringraziamento particolare alla gentilezza della signora con la coda nella sala delle colazioni

2026-02-02

Merci tout était parfait

2026-02-01

grazie per l'ospitalità per l'accoglienza e la disponibilità. è stato un vero piacere fare la vostra conoscenza alla prossima

2026-02-01

Agradecer a todo el personal la amabilidad y especialmente a Giulia que con su amabilidad nos ha tratado en nuestros desayunos como si estuviéramos como en casa

2026-02-01

Merci pour le service d’acceuil

2026-02-01

A very clean and well organised hotel and the staff are very helpful and friendly, thank you!

2026-01-29

Thanks for a little early check in.

2026-01-28

I’d like to congratulate the professionalism of the reception staff. Tip top!

2026-01-28

Particulièrement à Julia qui nous a fait goûter au petit déjeuner un gâteau délicieux qui se mange au moment du Carnaval

2026-01-27

Receptionists

2026-01-27

Gracias a todo el personal del hotel. El trato fue escaso porque estuvimos todo el día fuera pero los ratitos que hizo falta nos trataron con mucha amabilidad.

2026-01-27

Overall staff were friendly and polite, Julia was extra helpful at breakfast. :-)

2026-01-26

After a very hectic day with train delays, c-hotel Diplomat Florence was exactly what I needed. From the moment we arrived, the staff was exceptionally kind and welcoming. We were delighted with an upgrade, a thoughtful welcome note, and chocolates — small touches that made a big difference. The room was comfortable, quiet, and had beautiful views. The happy hour is a must — I highly recommend the Hugo Spritz; even the garnish is outstanding. A heartfelt thank-you to the entire team for accommodating us later that evening and for the wonderful send-off the next morning with a bag of pasta and a cappuccino. Highly recommended!

2026-01-26

Gentilissimi, un grazie a tutto lo staff in particolare a Adriatik che ha reso il massimo comfort durante il momento della colazione con nostra figlia.

2026-01-24

All the Staff are excelente!

2026-01-22

Great stay.

2026-01-21

Top team, very friendly and very courteous. Loved the little handwritten message in the room and the complimentary pasta!! Thanks a lot!

2026-01-21

Super staff, and very pleased with the written welcome message and the complimentary pasta! Thanks a lot!

2026-01-21

Gracias por todo! La atención, el servicio. Todo impecable. Un placer pasar unos días en el hotel!

2026-01-20

Volevamo complimentarci con tutto il personale, per la professionalità e la cortesia che abbiamo ricevuto. Ottima l'attenzione per i clienti. Un ringraziamento a Giulia (durante la colazione) e al ragazzo che lavora al bar per la cortesia e gentilezza che hanno dimostrato. Torneremo volentieri presso la vostra struttura. Simona e Francesco

2026-01-20

Continuate così

2026-01-17

Ringrazio per l'estrema cortesia dimostrata

2026-01-18

Staff gentilssimo e disponibile, dalla reception alla colazione. Bravi! Super apprezzato up grade della camera, anche se le dimensioni in generale rimangono piuttosto piccole. In ogni caso siamo già stati clienti più volte e ritorneremo sen'altro (compatibilmente con tariffe plausibili)

2026-01-16

Thank you verry much, 🙏 But i think i leave my power bank in room 435, but no problem.

2026-01-15

PERSONALE CORDIALE E DISPONIBILE

2026-01-13

Very pleasant stay with very helpful staff.

2026-01-11

stupendi, ve l'ho anche detto a voce!

2026-01-11

Thank you to the reception staff who were very helpful upon check in and throughout my stay.

2026-01-09

Giulia was absolutely lovely at breakfast warm, welcoming, and attentive. She really made our morning.

2026-01-08

Excellent service for very good value. Thank you

2026-01-07

The reception staff were very friendly and helpful

2026-01-05

Everyone at the front desk were kind and helpful.

2026-01-04

See above

2026-01-02

Great staff

2026-01-02

Siamo stati colpiti dalla gentilezza e disponibilità di tutto il personale.

2026-01-02

Gentile Direzione, desidero esprimere un sentito ringraziamento per l’accoglienza e la cura riservatemi durante il mio soggiorno presso l’Hotel C-Diplomat nelle giornate del 31 dicembre e 1° gennaio. Ho particolarmente apprezzato l’eleganza degli ambienti, l’attenzione ai dettagli e la professionalità discreta di tutto il personale, elementi che hanno reso la permanenza estremamente piacevole e rilassante, anche in un periodo dell’anno così intenso. È stato un modo raffinato e sereno di concludere l’anno e accogliere quello nuovo, e ritengo doveroso condividere questa esperienza positiva. Con viva cordialità, Luisiana

2026-01-01

ありがとうございました！アクセスがよく、観光と観光の間にはホテルでゆっくり休むこともできました。

2026-01-01

部屋をグレードアップして下さった事、お風呂付きの部屋にして下さった事、和かなサービス、ありがとうございました

2026-01-01

Merci pour ce séjour en famille qui était absolument parfait !! Merci aussi pour l'incroyable gentillesse du personnel et la propreté des chambres

2025-12-31

Great people and location.

2025-12-31

Filippo feom front desk is amazing! The guys from breakfast room also very nice!

2025-12-31

Enjoyed our stay, thank you.

2025-12-31

Well run hotel. Can clearly see that there is a Hands on manager leading the team. All staff members were friendly accommodating and hospitable - something the hospitality industry is lacking. Was a refreshing change.

2025-12-30

Personnel aimable et disponible Petites attentions appréciables dans la chambre: chocolats, produits locaux, le tout personnalisé

2025-12-29

We are very grateful and appreciated with the breakfast staffs. They all showed us their best hospitality and take the best care in every morning when we had the breakfast.

2025-12-29

Professional staff and kind people

2025-12-26

Thank you mille grazie!

2025-12-25

The front desk staff were amazing and extremely helpful

2025-12-24

Thank you ..

2025-12-21

both staff I talked to were very courteous and professional

2025-12-18

Sono rimasta molto colpita dalla cortesia del personale, dal messaggio di benvenuto personalizzato e dall'omaggio al momento del check out

2025-12-18

Sono stata da voi a Novembre, avevo richiesto una sistemazione più silenziosa, mi avete accontentata immediatamente. Grazie!!! Complimenti ad Adriatik, Giuliana e Lorenzo, si sono presi cura di me in tutto, gentili, attenti e umani. Ritornerò. Ancora Grazie

2025-12-15

Thank you for your hospitality. Was a great experience

2025-12-15

Nice hotel, good staff

2025-12-15

Nos alojaron en una habitación superior a la que habíamos reservado.

2025-12-14

Un ringraziamento agli addetti alla reception per accoglienza, professionalità e disponibilità nel Gestire le mie richieste. Avrei infatti dovuto lasciare la struttura molto presto senza aver tempo sufficiente per beneficiare della colazione inclusa e mi è stato Permesso come eccezione di accedere alla colazione 15 minuti prima dell’apertura ai clienti. Un ringraziamento speciale anche al personale presente alla colazione per l’affabile disponibilità in particolare vorrei che il ringraziamento fosse riferito alla signora Giulia per la grande gentilezza e cordialità.

2025-12-14

notre séjour a été parfait félicitations

2025-12-13

agradecer especialmente la amabilidad de Giulia que nos servía el desayuno por las mañanas,siempre pendiente que no faltase nada profesional y amable muchas gracias

2025-12-12

Thank you for lovely hospitality!

2025-12-11

Great stay , thank you

2025-12-11

I would like to sincerely thank the management and the entire hotel team for your warm welcome and the quality of your services. I especially appreciated your professionalism and availability. I look forward to staying at your establishment again. BR,

2025-12-11

Ottima organizzazione, complimenti

2025-12-09

Ringraziamenti ai ragazzi della reception e della sala colazione in particolare ad anthony ...spero averlo scritto bene

2025-12-09

Desidero esprimere un sentito grazie a tutto il personale dell’hotel per la gentilezza, la professionalità e l’attenzione che avete dimostrato durante il mio soggiorno. Ogni dettaglio è stato curato con premura e mi sono sentita accolta come a casa. Un ringraziamento speciale va a Giulia, per la sua disponibilità, il sorriso sempre presente e la capacità di rendere ogni momento ancora più piacevole. La sua cordialità ha fatto davvero la differenza. Grazie di cuore per aver reso il mio soggiorno così piacevole. Spero di tornare presto!

2025-12-05

The front desk could not have been nicer. Even at 3:30am our host was cheerful, made us cappuccinos while we waited for our taxi and help load our bags when the driver arrived. Excellent service

2025-12-05

I made a reservation in a hurry during my family trip and didn't have much information about the hotel. However, I was very grateful for the kind response from the staff at your hotel from the arrival to the end of the trip. The overall service was good, including well-managed rooms and quality breakfast. Thank you.

2025-12-01

Reception molto gentile e solare. Disponibilissime le ragazze. Ritornerò di certo

2025-12-01

Wonderful front desk! Thank you for all the assistance!

2025-11-30

Merci pour la chambre plus grande que celle prévue. A très bientôt je l'espère

2025-11-30

Ottima gestione e accoglienza

2025-11-29

Grazie per la disponibilità al check out

2025-11-28

Ringrazio per il servizio, ottimo.

2025-11-27

Muy buenas instalaciones, recepcionistas y desayuno :)

2025-11-27

We booked this hotel as an emergency and it exceeded expectations!

2025-11-26

Thank for the pleasant stay. I will come again of course and recommend you to my family and friends The staff was very helpful and friendly

2025-11-25

Julia was very kind

2025-11-25

Merci pour les bons conseils de la dame à la réception !

2025-11-25

Complimenti per l’accoglienza alla signora Francesca e al suo collega cortesia e professionalità

2025-11-24

Your staff is amazing! They managed to create a home-like atmosphere and personally took care of each guest. Thank you very much.

2025-11-24

素晴らしいホテルでした！

2025-11-24

ringrazio tutto lo staff per cortesia e gentilezza.

2025-11-24

Enhorabuena por los empleados que tienen, que son los engranajes del hotel, y es una de las cosas por las que vuelves a hospedarte. Mantengan ese tipo de desayuno porque es un punto fuerte.

2025-11-23

La camera era pulita e i servizi eccellenti! Ma la cosa migliore è stata la cordialità del personale! Consiglio vivamente questo hotel a chiunque venga a Firenze! Grazie per averci accolto come parte della comunità fiorentina!ありがとうございました！

2025-11-22

Special thanks to Gabrielle in the reception. He is so cheerful and helpful.

2025-11-21

Thank you for everything! You made us feel special, your amazing staff were friendly, polite and extra attentive, made our stay fanastic! Thank you!

2025-11-21

Personnel très agréable tant à l accueil qu au petit déjeuner.

2025-11-20

The person helping me at check-in was amazing. I think his name was Gabrielle. My ring was extremely hot, even though, though the heat was turned off. Unfortunately, I couldn’t open the window to cool down the room because it overlooked some ventilation and pipes, which had an unpleasant smell. He helped with some suggestions regarding the heating and cooling and when that didn’t work, he moved my room and made sure to come with me to the room to make sure it wasn’t too hot.

2025-11-18

Grazie per l’accoglienza

2025-11-17

Cortesia e disponibilità del personale eccellente così come la colazione.

2025-11-16

Complimenti ed apprezzamento per le ragazze in reception per essersi prodigate nella ricerca di una camera silenziosa... la 267

2025-11-17

un sentito grazie anche per il consiglio del panificio accanto

2025-11-15

Très bon service

2025-11-15

Giulia and Daniele and all were very pleasant and accommodating. I looked forward to each breakfast during my stay.

2025-11-14

Thanks!!!

2025-11-14

Grazie!!

2025-11-14

We hebben super leuk verblijf in jullie hotel. Personeel was erg vriendelijk en kundig. Ze nemen de tijd om een goede uitleg te geven. Kamer werd dagelijks schoongemaakt en netjes achtergelaten.

2025-11-20

Great staff very friendly and welcoming.

2025-11-11

Excellent staff throughout the hotel, in particular Lorenzo at breakfast

2025-11-10

Struttura molto accogliente e personale gentilissimo

2025-11-10

My wife and I loved everything in the hotel. The staff, the facilities, check in and check out process, the room. The breakfast! We just loved. Thank you.

2025-11-10

Servizio reception molto cortese e disponibile

2025-11-09

grazie per il biglietto e il regalo

2025-11-08

Ringraziamento per la cortesia dello staff

2025-11-08

Grazie per cortesia e attenzione ai dettagli

2025-11-08

Dear all, Thanks a lot for making my last night in Italy so special. I will remember my stay at c-hotels when thinking back of my time in Florence. My stay could not have been better: - the hotel was located perfectly in walking distance to the city center/the major sights but still close to public transportation. Despite that, the room to the back was very quiet - the personnel of the hotel was very friendly (at check-in, breakfast, cleaning lady which I met by coincidence) - I loved the design of the room: nice and warm colors, clean bathroom, enough space considering the size of the room and what was available (desk with a reasonable size, armchair), good light in the room (in many hotels, there is not enough light and it is "gloomy" when it is dark outside) - the breakfast buffet was very good (variety, quality, service) - overall very good price/value. Thanks a lot for this experience!

2025-11-08

Hotel muito bom, atendimento excelente,localização excelente

2025-11-08

Ringrazio per la gentilezza e la prontezza con cui hanno risolto due piccoli inconvenienti

2025-11-08

Cordialità e professionalità veramente rari

2025-11-06

Great location and friendly staff. Very happy to come back again.

2025-11-04

Excellent. The entire team, from reception to the cleaning staff. I even made a friend there, Adriatik.

2025-11-05

Thinks for arranging new room with air conditioning

2025-11-04

Agradeço o acolhimento, os mimos deixados em meu quarto e a hospitalidade. A equipe está de parabéns.

2025-11-03

My 3 nights stay was very good. Courteous and helpful reception desk staffs, my single room was well layout and doesn’t feel cramp, very clean. Location was perfect!!! 2 minutes walk to the train station. Thank you for the wonderful stay.

2025-11-03

Tout le personnel a était à la hauteur de l’établissement, encore merci pour tout !!!

2025-11-03

Tutto perfetto. Complimenti alla gentilezza e professionalità di tutto il personale.

2025-11-03

We had a wonderful time in Florence. Thank you for the kind and pleasant reception staff who were so helpful even though my English isn't very good, for upgrading us to a better room, and for the lovely pasta gift.

2025-11-02

Overall stay was very nice. Housekeeping very good.

2025-11-02

Location is very good! All staff are professional and warm for us. I also receive a welcome card and telephone from counter that make us very comfortable! Nice hotel !

2025-11-01

The hotel is amazing everything is perfect

2025-10-30

Hat alles bestens geklappt!

2025-10-30

Staff was very kind. Was optimal for us that hotel is very close to train station.

2025-10-30

Muchas gracias por la estancia, el desayuno uno de los mas ricos de mi viaje por Europa considerando que estuve en diferentes hoteles. Gracias por el upgrade, tambien fue increible la habitación y experiencia en el hotel.

2025-10-30

Siamo soddisfatti del soggiorno presso c-diplomatic,

2025-10-29

Thank you to everyone who was at the reception for helping us. Professional, respectful and very welcoming. We had a friend fall in the hotel and they were amazing with everything. Very accommodating and friendly. I would definitely stay here again and I will recommend it.

2025-10-27

Thank you all

2025-10-27

I had a package delivered - and it was brilliant - many thanks

2025-10-25

Thank you for patience with impatient guests.

2025-10-25

We had a 6:30am flight, and the front desk agreed to arrange for a taxi pickup at 4am. Friday morning. We arrived at the airport at 4:08am, because of no traffic. Unfortunately, the check-in counters don't open until 4:45am. So we suggest perhaps a 4:30am taxi would have been perfect. thank you.

2025-10-25

Thank you very much for your kind hospitality and welcome especially to Francesca.

2025-10-23

Queremos enviar nuestro agradecimiento especial al personal de desayunos y de recepción que fueron muy amables en contestar a nuestras consultas y en traernos algunos de los alimentos que solicitábamos en el desayuno, como la leche sin lactosa caliente.

2025-10-22

Das Personal in allen Bereichen (Empfang, Frühstücksbuffet und Raumpflege) war super freundlich und hat alle Fragen, Wünsche sehr hilfsbereit aufgenommen und stets perfekt gelöst. Vielen Dank

2025-10-21

I would like to thank the lady in reception who were so polite & helpful. Sorry i don't recall her name

2025-10-21

Great service, well done 👍🏻

2025-10-21

thank you for your hospitality

2025-10-21

All staff very polite and courteous

2025-10-21

Hrazzieille

2025-10-21

L’ ensemble du personnel est très attentionné. Très bon Service.

2025-10-21

All of the staff I dealt with were very welcoming and helpful. My bags were waiting for me in my room and the welcome note and chocolates are a really nice touch.

2025-10-21

We had a great stay everyone was so very nice

2025-10-21

Excellent staff, great to have a place to leave the luggage

2025-10-21

Complimenti per la cura e la pulizia degli ambienti e per la cortesia e gentilezza di tutto lo staff

2025-10-20

Estoy de regreso a mi país Ecuador en verdad mi agradecimiento por su hospitalidad muy contentos por las atenciones de todo su personal digno de recomendar saludos a la distancia éxitos.

2025-10-20

Tienen un gran hotel,y personal..sobre todo la ubicación....

2025-10-19

Thank you for getting our lugguage from airport.

2025-10-19

Staff very friendly and helpful

2025-10-19

The staff was most helpful and pleasant

2025-10-19

Everything was excelent

2025-10-17

Thank you.

2025-10-16

Excelente atención por todos los empleados. Muy profesionales y atentos

2025-10-16

Molte Bene, bravo, que bona forza!!!

2025-10-16

Thank you

2025-10-14

Very professional and very polite. Thank you

2025-10-14

Un agradecimiento y felicitaciones especiales para Luca y Francesca del área de recepción desde nuestra llegada fueron muy atentos, considerados y serviciales. Ambos nos ayudaron con las reservas de los tours que queríamos para Cinque Terre y La Toscana. Son personas maravillosas y con una atención al huésped incomparable. También un agradecimiento en especial a Giulia del área de restaurante en el desayuno, una persona encantadora, siempre sonriente y atenta a nuestras necesidades en especial la de mi Madre. Quedamos encantados con sus atenciones y nos sorprendió el último día, ya que nos despidió con unos chocolatitos de cortesía. Estás 3 personas en especial hicieron de nuestra estancia en el hotel una experiencia memorable y superaron nuestras expectativas con su atención.

2025-10-14

All the staff was super gentle and helpful

2025-10-12

Thanks

2025-10-12

Gràcies.

2025-10-07

Luca who checked us in was extremely helpful and have lots of insight. All of the reception staff was great. I appreciate them helping to make reservations for us.

2025-10-07

All around wonderful experience. Hit all points.

2025-10-07

I would like to commend Igor from the hotel reception staff who was very kind jn assisting us with our luggages storage since there was only 1 working elevator during our stay.

2025-10-03

We had such an amazing stay! We will recommend it to our friends&family! 10/10🥰

2025-10-02

We had a great time, thank you very much for the room upgrade and the wonderful service. We will definitely come back

2025-10-01

親切なスタッフのお迎え、温かいカード、お土産、静かな部屋！とても良かったです。

2025-10-01

People at the front desk were very kind

2025-10-01

Linda on reception very helpful

2025-09-30

We enjoyed our stay.

2025-09-29

Yara was available to us 24*7 and was extremely helpful on all our questions and requests. She really made it so easy for us

2025-09-29

thanks for welcoming and nice people

2025-09-29

O melhor hotel disparado de toda a nossa passagem pela Europa Tanto em conforto, como qualidade, atendimento, tudo!

2025-09-28

Super indico o Hotel. Todos nós da excursão ficamos muito a vontade e atendidos 100% de nossas necessidades .

2025-09-27

The desk staff was very supportive of our quick in and out plan and helping us with baggage storage both in and out.

2025-09-22

All the people at the front desk were super helpful, very professional and very kind. Congrats for your reception team

2025-09-21

Enjoy vacation.....thanks so much

2025-09-21

The staff was very helpful with direction, food recommendations and even upgraded our room upon arrival!

2025-09-19

Très bon accueil du personnel et surclassement dans une chambre un peu plus spacieuse

2025-09-18

Agradecer ao excelente atendimento e atação da recpção do Hotel, em especial pelo atendimento da Francesca.

2025-09-18

Francesca and Stefano were wonderful 😍

2025-09-18

Muchas Gracias...salud 🖖

2025-09-17

Very friendly and helpful

2025-09-17

Thank you so much, we enjoyed our stay and thanks for your hospitality!!! We’ll visit again for sure!!

2025-09-16

Un’esperienza bella con personale gentile e sempre disponibile.! Grazie per il soggiorno!

2025-09-14

Merci pour votre accueil et sourire

2025-09-14

As expressed in the note also in the hotel , a big thank you and every thing was super nice , the staff very sweet and courteous , so congratulations on your good work , we came back very happy , thank you !! ,

2025-09-14

Todo el personal fue muy amable, en especial Hermelinda, muchas gracias a todos y todas

2025-09-13

Perfect stay. Ill visit again

2025-09-11

Merci infiniment à celui qui m a fourni si gentiment une théière pour le petit déjeuner les deux matins de mon séjour .

2025-09-10

Thank you

2025-09-09

Helpful on desk on arrival and leaving.i was looking for a coffee and water around 11.00am. Someone came and served me promptly and in checking out I found it had been given free of charge. These quick small gestures were appreciated.

2025-09-09

The overall experience was excellent, and I would definitely recommend your hotel. The staff were friendly, professional, and made our stay very pleasant.

2025-09-08

Great experiece! all staff and facilities were great! Thank you for making our visit enjoyable!

2025-09-07

La estadía estuvo maravillosa, el staff nos ayudó en todo momento e hicieron de nuestra visita una muy buena experiencia. Sin duda volveremos

2025-09-05

Ringrazio tutti al C-Diplomat per la consueta accoglienza e disponibilità, rinnovata ad ogni mio soggiorno.

2025-09-05

Obrigada pela calorosa receptação . Meus primos irão para Firenze em outubro e eu indiquei o maravilhoso hotel de vocês .

2025-09-04

Thanks for the warm welcome

2025-09-04

Thank you for the nice stay!

2025-09-04

Everyone was very helpful and kind.

2025-09-04

Dealing with risk very quickly and constantly

2025-09-03

Muy bien gestionado.

2025-09-02

It was nice stay :-)

2025-09-02

To all at reception staff

2025-09-01

From booking in to each and every day morning and night the staff were totally professional and very accommodating to everyone,love our stay in the perfect place from arriving to getting around. Thank you to all the staff

2025-09-01

We have enjoyed our recent stay with yourselves everything was excellent from the day we got there to the day we left. The staff where exceptional to everyone who came in and out of reception and always had a smile and happy to help attitude, the staff who serviced the rooms also did a fantastic job our rooms were cleaned and freshened up every day would recommend this hotel to family and friends and will definitely be back, thanks to everyone in the hotel xxx

2025-08-30

Thank you to the reception staff for managing our issue with a bathroom problem so efficiently and being so kind and polite. Thank you for early check in. We felt very comfortable at the hotel :-)

2025-08-30

Thank you for your warm welcome. We really appreciated how you treat your customers. I definitely recommend 👌

2025-08-29

Very nice trip, thank you very much.

2025-08-29

Thank you for your warm welcome and making us feel special.

2025-08-29

Tout était au top que ce soit l’accueil, le service ou les réceptionnistes, nous avons passé un très bon séjour. Merci pour tout !

2025-08-28

Muchas gracias

2025-08-28

Gran profesionalidad, solucionaron todas las cuestiones que planteamos. Desayuno magnífico. Volveré a este hotel

2025-08-28

Muchas gracias por la habitación. Maravillosa.

2025-08-28

Grazie per la cortesia e per la camera comfort

2025-08-27

Thanks for the lovely hand written note. It was a very nice touch. The lady at the reception in the morning who took our tax payment was lovely. We couldn’t check in early as the room wasn’t ready. All reception staff were very polite and called a taxi for me which arrived in minutes.

2025-08-27

Thank you, lovely stay!

2025-08-27

Great experience thank you

2025-08-27

Thank you for allowing us to change rooms. Also, It was very nice that you left flowers and pasta for our daughter's 16th birthday. We really appreciate it.

2025-08-24

To the Brazilian guy of the breakfast

2025-08-24

Merci pour la qualité de votre accueil et des prestations Nous reviendrons avec plaisir 😁

2025-08-24

Todo bien

2025-08-24

Merci pour vos petites attentions. Nous les avons adoré

2025-08-23

Excellent all around

2025-08-23

Great people!

2025-08-23

Particularly impressed with the cleanliness and care taken over making up the rooms

2025-08-22

Muchas gracias Lis por vuestra atención. Con vuestra profesionalidad contribuís a que la estancia sea agradable y cómoda.

2025-08-20

Una estancia muy agradable y muy detallista. Llegar al hotel y que te digan que tienes tus maletas en la habitacion ya preparadas, es de agradecer, todo el personal a sido muy amable . El hotel muy centrico y limpio.

2025-08-20

Merci pour votre gentillesse et pour votre accueil !

2025-08-18

Muchas gracias por los detalles que nos brindaron en nuestra estancia.

2025-08-17

pulito esteticamente piacevole efficiente posizione perfetta

2025-08-15

Good

2025-08-14

Thank you to all the staff for being so kind in every moment we stayed. room upgrades, early check-ins, small gifts etc,, everything was such a grateful and special memory for us visiting Florence for the first time. I'll definitely stay here next time again.

2025-08-14

Very nice of the management to carefully look after our luggages and put send luggages to our room when we back check in

2025-08-13

Nice location and comfortable

2025-08-10

Stephan at the reception was funny and super helpful. Great stuff.

2025-08-08

Very cosy place. Staff are kind.

2025-08-08

Muy buena atención y predisposición muy cortez

2025-08-08

Grazie di tutto, pur avendo lavorato in orari notturni e avendo usufruito della camera per riposare in orari fino dopo mezzogiorno la stanza è stata rifatta e pulita anche successivamente

2025-08-04

Thank you for the welcome note and the treat you left for me!

2025-08-03

I’ve completed a Booking review but just wanted to say that having had two stays with you this year I’ve found that the hotel has been excellent. Comfortable, clean and the staff have been friendly and exceptionally helpful and welcoming.

2025-08-03

El equipo de recepción del primer y último día educadisimos , atentos , se esforzaron por entendernos y nos facilitaron el check out más tarde por un problema con nuestro billete de tren

2025-07-31

Thank you for your services

2025-07-30

Thanks a lot for your great hospitality!

2025-07-29

Thank you for all.

2025-07-29

Thank you for all!

2025-07-29

The location was excellent, close to the station and with easy access to sightseeing spots. The hotel was also stylish, clean, and tidy, which I was very satisfied with. When I told them that a photographer would be arriving early in the morning during my stay, they were very understanding and shared this with the other staff, which was very helpful. I would definitely use their service again when I visit Florence. Thank you very much.

2025-07-29

Friendly & helpful staff Perfect service

2025-07-28

An Unforgettable Stay! Our stay was absolutely fantastic — truly one of the best hotel experiences we’ve ever had! The room was amazing: bright, spotlessly clean, and incredibly comfortable. The staff were so friendly and welcoming, making us feel right at home from the moment we arrived. The welcome drink and chocolates were such a thoughtful touch — little details that really stood out and made a big impression. What made our stay even more special is that we got engaged during our trip, turning an already memorable stay into something truly unforgettable. Thank you for being part of such a special moment in our lives. We can’t wait to come back!

2025-07-27

Contáis con un personal extraordinario actualmente, felicitaciones y lvalorarlo, porque ellos son quienes hacen que volvamos a ese hotel, porque pueden tener el mejor hotel del mundo pero si la gente que trabaja allí no es buena les aseguro que poca gente volverá. Así que enhorabuena de nuevo por el trato y la profesionalidad ofrecida por cada uno, recepción, camareros, y limpieza.

2025-07-27

The hotel is nice and modern and the staff are very helpful and friendly.

2025-07-25

Thank you to the staff. Great service. Very clean and fresh rooms. Everyone involved should be celebrated!! Thank you thank you!!!!

2025-07-25

Thank you very much for the upgrade

2025-07-24

Very homely & freiendly staff, great hospitality rare to find.

2025-07-23

Excellent accueil, très professionnel

2025-07-23

La atención impresionante y los dos regalos muy bonitos y agradecidos por las formas

2025-07-22

Thank you for such a warm welcome, and a great stay. We'll be back!

2025-07-21

I had a very nice time staying at your hotel. The staff was very friendly and ready to help with any questions. The breakfast was amazing: the quality and the variety of the food was very satisfying and the staff there was really nice. The room (which I had it upgraded) was comfortable, clean and great size. I am very pleased with the stay, I will surely be back and I will surely recommend your hotel to others. Thank you very much!

2025-07-20

Thank you very much for your quick response and helping to find the items left in the room and assisting in sending them back to my country.

2025-07-17

Thank you all for the service

2025-07-16

Such helpful and charming staff and the almost instant help with the room safe was impressive

2025-07-15

Gracias de nuevo por la ayuda y ofrecida y el servicio de check-in nocturno del viernes 11 de julio. Una atencion impecable a pesar de las horas.

2025-07-14

とても清潔で素敵なホテルでした。ありがとうございました。

2025-07-14

Special thanks to Giovanna. She made our stay incredible.

2025-07-13

Thank you for a very pleasant stay at your hotel. The staff was very professional and nice to deal with and provided helpful information.

2025-07-12

The professional service and hospitality provided by your staff was well appreciated and I trust that they will keep up their good work and service.

2025-07-12

Very clean and comfortable room! Thank you so much! Loved the kettle and refrigerator for making coffee first thing in the morning…

2025-07-11

Thank you to the friendly and helpful staff.

2025-07-03

You have trained your staff very well.

2025-07-02

Excelente asesoramiento y predisposición del personal a cualquier requerimiento.

2025-07-01

.

2025-07-01

Good job

2025-06-30

Merci pour votre accueil parfait et vos jolies attentions dans notre chambre

2025-06-30

Super kind and helpful stafff

2025-06-29

Very good stay.

2025-06-28

Reception staff was very efficient at check in, showed us room types and enquired if we would like to upgrade our room whilst taking care of our luggage. Showed us the key points on interest on the city map. Staff were all very pleasant and room was very good value.

2025-06-28

obtuvimos un buen servicio de hotel, todo estuvo muy bien

2025-06-28

The handwritten note was a nice touch! A unique idea and very welcoming!

2025-06-27

I forgot my charger & the staff lent me one overnight & also charged my battery pack for me. So helpful.

2025-06-26

Thank you

2025-06-26

Really appreciate the small touches, note and small gift , it's really nice.

2025-06-25

No pudieron ser más amables. La habitación era mucho mejor de lo que esperábamos. Muy buen detalle reponer el té cada día. Limpieza máxima. No esperábamos los regalos de cortesía. Pensamos volver a visitar vuestros hoteles.

2025-06-25

We really enjoyed our short stay in your hôtel. Excellent warm welcome with great recommendations, room confortable with all we needed, great cocktails at the bar with snacks, fantastic breakfast... Overall, what a friendly team in such a nice hotel ! Love its decoration by the way ! What an amazing attention to détails !

2025-06-25

The front desk staff was both helpful and courteous!

2025-06-24

We had a really nice stay. We greatly appreciated the professionalism of all the staff. Housekeeping was excellent. The hotel is so conveniently located and we will return. Thank you!

2025-06-23

Il personale di reception molto disponibile, preciso e professionale

2025-06-23

We have been first assigned a room with insufficient air conditioning and faulty electric socket. However, the staffs in the reception quickly arrange a room with much better air conditioning and larger room size with no faulty socket. We are very happy with the arrangement.

2025-06-22

Complimenti allo staff cortese professionale e disponibile! Bravi

2025-06-22

The manager was covering the bar during happy hour, due to staff shortages. He did a great job preparing my Old Fashioned cocktail, and gave us some tips of places to find real ales and cocktails in Florence

2025-06-22

Thank you to the. Reception staff for allowing us to store or baggage for a few hours after check out. It was very much appreciated

2025-06-20

Our small complaint (the cockroach) was dealt with very well and the barman gave us a brilliant recommendation for dinner! Expensive, but Pitti was on….

2025-06-19

Un excellent séjour ! Nous avons particulièrement apprécié les petites attentions quotidiennes du staff c’était un plaisir de séjour dans votre hôtel .

2025-06-19

Semplicemente BRAVI 👏

2025-06-19

El trato de todo el personal fue muy bueno. También me gustaría felicitar al personal de limpieza que siempre dejaba la habitación impecable.

2025-06-18

Vi ringrazio per la cortesia e la disponibilità.

2025-06-17

Thank you for offering the option for a larger room. The management team was always welcoming and helpful.

2025-06-17

Siamo arrivati prima dell’orario di check-in e sono stati tutti gentilissimi. Abbiamo dovuto comunque aspettare le ore 15:00 per poter entrare in camera, ma per scusarsi del ritardo ci hanno offerto due drink alla sera, nonostante fossimo noi ad essere in anticipo. veramente tutti gentilissimi e sempre con il sorriso!

2025-06-17

Excellent front desk staff thank you

2025-06-15

Wir konnten unser Gepäck bis zu unserer Weiterfahrt am Abend sicher im Hotel zurücklassen. Das war prima!

2025-06-14

Bravo pour votre hotel et ma grande chambre comme demandé lors de la réservation

2025-06-14

The hand written, personal letter in our room was very kind :-)

2025-06-13

You're doing a fantastic work out there, just jeep it up like this and your clients will be always satisfied and should encourage others to visit.

2025-06-12

Excellent séjour, excellent petit-déjeuner, personnel très agréable, chambres très propres. Bref, un très bon séjour.

2025-06-11

Thank you for the thoughtfulness of giving me an appetizer for choosing the hotel twice this month. It was a very thoughtful gesture.

2025-06-10

The touch of offering Italian pasta is very thoughtful. Thank you!

2025-06-06

Euer Personal war hervorragend und das Frühstück überragend! Und die Restaurant- und Weinbar Tipps sind sensationell, wir haben versucht so viel wie möglich in 4 Tagen zu besuchen und alle waren sensationell! Vielen lieben Dank, wir werden Euch auf jeden Fall weiterempfehlen. Herzliche Grüße Martina und Stefan Betz

2025-06-07

Huge thanks to the breakfast staff in the Ambasciatori who saw my husband was struggling and kindly helped him at the buffet then went and made fresh coffee for us. This was our last night in Italy after 3 weeks of touring by train, and it was really lovely. Thank you.

2025-06-05

Great service, happy hour was wonderful

2025-06-04

Especial Thanks to Ermelinda!

2025-06-04

Ni una queja con el personal TODOS y TODAS muy amables. Ninguna presunta sin contestar. Muy bien

2025-06-04

Vorrei ringraziarvi di cuore per averci cortesemente offerto un upgrade durante il nostro soggiorno a Firenze. Abbiamo apprezzato molto anche il regalo (fusilli) come souvenir. Vorremmo sottolineare la gentilezza di tutto lo staff nell'accoglierci e nel fornirci tutte le informazioni necessarie per visitare la città. Sono stati quattro giorni meravigliosi e indimenticabili. Consiglierò sicuramente l'hotel ad amici e parenti.

2025-06-03

Great service

2025-06-03

All the staff were very helpful and really kind.

2025-06-03

Thanks to the front desk for booking the taxi for me and keeping our luggage. Also my special request for a baby crib was taken care very well!

2025-06-03

Absolute pleasure to deal with reception and cleaning staff. Everyone friendly and helpful.

2025-06-02

A very nice stay. Exceeded my expectations. The outside first impression (drive by) of the hotel was far exceeded by everything inside.

2025-06-02

Front desk was very courteous and helpful. Good recommendation on a restaurant for dinner.

2025-05-31

Thank you for the warm welcome and for everything that contributed to making our stay a very pleasant one. The hotel's very good location, the attentive and kind staff, the good food and the cleanliness convinced us that everything you do is to make every tourist who stays here want to come back here.

2025-05-31

Merci nous avons passé un super séjour à Florence et vous n'y êtes pas pour rien.

2025-05-30

Personnel toujours présent et accueillant à la réception Personnel Salle petit déjeuner très agréable et prévenant Établissement très bien tenu

2025-05-29

Convenient location and helpful staff. All worked out fine.

2025-05-29

I'm sorry that I didn't get any names but all of the staff there were very helpful and gracious. I especially loved the help with finding good shopping and key places to go in Florence. Plus we were able to check in early which was very much appreciated.

2025-05-28

Gentilezza del personale al piano e del personale della colazione

2025-05-26

Remerciements pour le sur classement de la chambre.

2025-05-26

ho apprezzato molto il fatto che la camera fosse sempre rifatta subito dopo pranzo.Letto perfetto

2025-05-26

Buena ubicacion. Hotel cuidado. Personal profesional