2026-01-21
Top team, very friendly and very courteous. Loved the little handwritten message in the room and the complimentary pasta!! Thanks a lot!
2026-01-20
Volevamo complimentarci con tutto il personale, per la professionalità e la cortesia che abbiamo ricevuto. Ottima l'attenzione per i clienti. Un ringraziamento a Giulia (durante la colazione) e al ragazzo che lavora al bar per la cortesia e gentilezza che hanno dimostrato. Torneremo volentieri presso la vostra struttura. Simona e Francesco
2026-01-20
Continuate così
2026-01-18
Staff gentilssimo e disponibile, dalla reception alla colazione. Bravi! Super apprezzato up grade della camera, anche se le dimensioni in generale rimangono piuttosto piccole. In ogni caso siamo già stati clienti più volte e ritorneremo sen'altro (compatibilmente con tariffe plausibili)
2026-01-17
Ringrazio per l'estrema cortesia dimostrata
2026-01-16
Thank you verry much, 🙏 But i think i leave my power bank in room 435, but no problem.
2026-01-13
Very pleasant stay with very helpful staff.
2026-01-11
stupendi, ve l'ho anche detto a voce!
2026-01-11
Thank you to the reception staff who were very helpful upon check in and throughout my stay.
2026-01-09
Giulia was absolutely lovely at breakfast warm, welcoming, and attentive. She really made our morning.
2026-01-08
Excellent service for very good value. Thank you
2026-01-07
The reception staff were very friendly and helpful
2026-01-05
Everyone at the front desk were kind and helpful.
2026-01-04
See above
2026-01-02
Gentile Direzione, desidero esprimere un sentito ringraziamento per l’accoglienza e la cura riservatemi durante il mio soggiorno presso l’Hotel C-Diplomat nelle giornate del 31 dicembre e 1° gennaio. Ho particolarmente apprezzato l’eleganza degli ambienti, l’attenzione ai dettagli e la professionalità discreta di tutto il personale, elementi che hanno reso la permanenza estremamente piacevole e rilassante, anche in un periodo dell’anno così intenso. È stato un modo raffinato e sereno di concludere l’anno e accogliere quello nuovo, e ritengo doveroso condividere questa esperienza positiva. Con viva cordialità, Luisiana
2026-01-02
Great staff
2026-01-02
Siamo stati colpiti dalla gentilezza e disponibilità di tutto il personale.
2026-01-01
Merci pour ce séjour en famille qui était absolument parfait !! Merci aussi pour l'incroyable gentillesse du personnel et la propreté des chambres
2026-01-01
部屋をグレードアップして下さった事、お風呂付きの部屋にして下さった事、和かなサービス、ありがとうございました
2026-01-01
ありがとうございました！アクセスがよく、観光と観光の間にはホテルでゆっくり休むこともできました。
2025-12-31
Enjoyed our stay, thank you.
2025-12-31
Great people and location.
2025-12-31
Well run hotel. Can clearly see that there is a Hands on manager leading the team. All staff members were friendly accommodating and hospitable - something the hospitality industry is lacking. Was a refreshing change.
2025-12-31
Filippo feom front desk is amazing! The guys from breakfast room also very nice!
2025-12-30
Personnel aimable et disponible Petites attentions appréciables dans la chambre: chocolats, produits locaux, le tout personnalisé
2025-12-29
Professional staff and kind people
2025-12-29
We are very grateful and appreciated with the breakfast staffs. They all showed us their best hospitality and take the best care in every morning when we had the breakfast.
2025-12-26
Thank you mille grazie!
2025-12-25
The front desk staff were amazing and extremely helpful
2025-12-24
Thank you ..
2025-12-21
both staff I talked to were very courteous and professional
2025-12-18
Sono rimasta molto colpita dalla cortesia del personale, dal messaggio di benvenuto personalizzato e dall'omaggio al momento del check out
2025-12-18
Sono stata da voi a Novembre, avevo richiesto una sistemazione più silenziosa, mi avete accontentata immediatamente. Grazie!!! Complimenti ad Adriatik, Giuliana e Lorenzo, si sono presi cura di me in tutto, gentili, attenti e umani. Ritornerò. Ancora Grazie
2025-12-15
Thank you for your hospitality. Was a great experience
2025-12-15
Nos alojaron en una habitación superior a la que habíamos reservado.
2025-12-15
Nice hotel, good staff
2025-12-14
notre séjour a été parfait félicitations
2025-12-14
Un ringraziamento agli addetti alla reception per accoglienza, professionalità e disponibilità nel Gestire le mie richieste. Avrei infatti dovuto lasciare la struttura molto presto senza aver tempo sufficiente per beneficiare della colazione inclusa e mi è stato Permesso come eccezione di accedere alla colazione 15 minuti prima dell’apertura ai clienti. Un ringraziamento speciale anche al personale presente alla colazione per l’affabile disponibilità in particolare vorrei che il ringraziamento fosse riferito alla signora Giulia per la grande gentilezza e cordialità.
2025-12-13
agradecer especialmente la amabilidad de Giulia que nos servía el desayuno por las mañanas,siempre pendiente que no faltase nada profesional y amable muchas gracias
2025-12-12
Thank you for lovely hospitality!
2025-12-11
Great stay , thank you
2025-12-11
I would like to sincerely thank the management and the entire hotel team for your warm welcome and the quality of your services. I especially appreciated your professionalism and availability. I look forward to staying at your establishment again. BR,
2025-12-11
Ottima organizzazione, complimenti
2025-12-09
Ringraziamenti ai ragazzi della reception e della sala colazione in particolare ad anthony ...spero averlo scritto bene
2025-12-09
Desidero esprimere un sentito grazie a tutto il personale dell’hotel per la gentilezza, la professionalità e l’attenzione che avete dimostrato durante il mio soggiorno. Ogni dettaglio è stato curato con premura e mi sono sentita accolta come a casa. Un ringraziamento speciale va a Giulia, per la sua disponibilità, il sorriso sempre presente e la capacità di rendere ogni momento ancora più piacevole. La sua cordialità ha fatto davvero la differenza. Grazie di cuore per aver reso il mio soggiorno così piacevole. Spero di tornare presto!
2025-12-05
I made a reservation in a hurry during my family trip and didn't have much information about the hotel. However, I was very grateful for the kind response from the staff at your hotel from the arrival to the end of the trip. The overall service was good, including well-managed rooms and quality breakfast. Thank you.
2025-12-05
The front desk could not have been nicer. Even at 3:30am our host was cheerful, made us cappuccinos while we waited for our taxi and help load our bags when the driver arrived. Excellent service
2025-12-01
Wonderful front desk! Thank you for all the assistance!
2025-12-01
Reception molto gentile e solare. Disponibilissime le ragazze. Ritornerò di certo
2025-11-30
Merci pour la chambre plus grande que celle prévue. A très bientôt je l'espère
2025-11-30
Ottima gestione e accoglienza
2025-11-29
Grazie per la disponibilità al check out
2025-11-28
Ringrazio per il servizio, ottimo.
2025-11-27
Muy buenas instalaciones, recepcionistas y desayuno :)
2025-11-27
We booked this hotel as an emergency and it exceeded expectations!
2025-11-26
Thank for the pleasant stay. I will come again of course and recommend you to my family and friends The staff was very helpful and friendly
2025-11-25
Julia was very kind
2025-11-25
Complimenti per l’accoglienza alla signora Francesca e al suo collega cortesia e professionalità
2025-11-25
Merci pour les bons conseils de la dame à la réception !
2025-11-24
Enhorabuena por los empleados que tienen, que son los engranajes del hotel, y es una de las cosas por las que vuelves a hospedarte. Mantengan ese tipo de desayuno porque es un punto fuerte.
2025-11-24
ringrazio tutto lo staff per cortesia e gentilezza.
2025-11-24
Your staff is amazing! They managed to create a home-like atmosphere and personally took care of each guest. Thank you very much.
2025-11-24
素晴らしいホテルでした！
2025-11-23
La camera era pulita e i servizi eccellenti! Ma la cosa migliore è stata la cordialità del personale! Consiglio vivamente questo hotel a chiunque venga a Firenze! Grazie per averci accolto come parte della comunità fiorentina!ありがとうございました！
2025-11-22
Special thanks to Gabrielle in the reception. He is so cheerful and helpful.
2025-11-21
Thank you for everything! You made us feel special, your amazing staff were friendly, polite and extra attentive, made our stay fanastic! Thank you!
2025-11-21
Personnel très agréable tant à l accueil qu au petit déjeuner.
2025-11-20
The person helping me at check-in was amazing. I think his name was Gabrielle. My ring was extremely hot, even though, though the heat was turned off. Unfortunately, I couldn’t open the window to cool down the room because it overlooked some ventilation and pipes, which had an unpleasant smell. He helped with some suggestions regarding the heating and cooling and when that didn’t work, he moved my room and made sure to come with me to the room to make sure it wasn’t too hot.
2025-11-18
Grazie per l’accoglienza
2025-11-17
Cortesia e disponibilità del personale eccellente così come la colazione.
2025-11-17
un sentito grazie anche per il consiglio del panificio accanto
2025-11-16
Complimenti ed apprezzamento per le ragazze in reception per essersi prodigate nella ricerca di una camera silenziosa... la 267
2025-11-15
Giulia and Daniele and all were very pleasant and accommodating. I looked forward to each breakfast during my stay.
2025-11-15
Très bon service
2025-11-14
We hebben super leuk verblijf in jullie hotel. Personeel was erg vriendelijk en kundig. Ze nemen de tijd om een goede uitleg te geven. Kamer werd dagelijks schoongemaakt en netjes achtergelaten.
2025-11-14
Grazie!!
2025-11-14
Thanks!!!
2025-11-20
Great staff very friendly and welcoming.
2025-11-11
Excellent staff throughout the hotel, in particular Lorenzo at breakfast
2025-11-10
Struttura molto accogliente e personale gentilissimo
2025-11-10
Servizio reception molto cortese e disponibile
2025-11-10
My wife and I loved everything in the hotel. The staff, the facilities, check in and check out process, the room. The breakfast! We just loved. Thank you.
2025-11-09
grazie per il biglietto e il regalo
2025-11-08
Dear all, Thanks a lot for making my last night in Italy so special. I will remember my stay at c-hotels when thinking back of my time in Florence. My stay could not have been better: - the hotel was located perfectly in walking distance to the city center/the major sights but still close to public transportation. Despite that, the room to the back was very quiet - the personnel of the hotel was very friendly (at check-in, breakfast, cleaning lady which I met by coincidence) - I loved the design of the room: nice and warm colors, clean bathroom, enough space considering the size of the room and what was available (desk with a reasonable size, armchair), good light in the room (in many hotels, there is not enough light and it is "gloomy" when it is dark outside) - the breakfast buffet was very good (variety, quality, service) - overall very good price/value. Thanks a lot for this experience!
2025-11-08
Grazie per cortesia e attenzione ai dettagli
2025-11-08
Cordialità e professionalità veramente rari
2025-11-08
Ringrazio per la gentilezza e la prontezza con cui hanno risolto due piccoli inconvenienti
2025-11-08
Hotel muito bom, atendimento excelente,localização excelente
2025-11-08
Ringraziamento per la cortesia dello staff
2025-11-06
Great location and friendly staff. Very happy to come back again.
2025-11-05
Thinks for arranging new room with air conditioning
2025-11-04
Agradeço o acolhimento, os mimos deixados em meu quarto e a hospitalidade. A equipe está de parabéns.
2025-11-04
Excellent. The entire team, from reception to the cleaning staff. I even made a friend there, Adriatik.
2025-11-03
We had a wonderful time in Florence. Thank you for the kind and pleasant reception staff who were so helpful even though my English isn't very good, for upgrading us to a better room, and for the lovely pasta gift.
2025-11-03
My 3 nights stay was very good. Courteous and helpful reception desk staffs, my single room was well layout and doesn’t feel cramp, very clean. Location was perfect!!! 2 minutes walk to the train station. Thank you for the wonderful stay.
2025-11-03
Tutto perfetto. Complimenti alla gentilezza e professionalità di tutto il personale.
2025-11-03
Tout le personnel a était à la hauteur de l’établissement, encore merci pour tout !!!
2025-11-02
Overall stay was very nice. Housekeeping very good.
2025-11-02
Location is very good! All staff are professional and warm for us. I also receive a welcome card and telephone from counter that make us very comfortable! Nice hotel !
2025-11-01
The hotel is amazing everything is perfect
2025-10-30
Siamo soddisfatti del soggiorno presso c-diplomatic,
2025-10-30
Muchas gracias por la estancia, el desayuno uno de los mas ricos de mi viaje por Europa considerando que estuve en diferentes hoteles. Gracias por el upgrade, tambien fue increible la habitación y experiencia en el hotel.
2025-10-30
Staff was very kind. Was optimal for us that hotel is very close to train station.
2025-10-30
Hat alles bestens geklappt!
2025-10-29
Thank you to everyone who was at the reception for helping us. Professional, respectful and very welcoming. We had a friend fall in the hotel and they were amazing with everything. Very accommodating and friendly. I would definitely stay here again and I will recommend it.
2025-10-27
Thank you all
2025-10-27
I had a package delivered - and it was brilliant - many thanks
2025-10-25
We had a 6:30am flight, and the front desk agreed to arrange for a taxi pickup at 4am. Friday morning. We arrived at the airport at 4:08am, because of no traffic. Unfortunately, the check-in counters don't open until 4:45am. So we suggest perhaps a 4:30am taxi would have been perfect. thank you.
2025-10-25
Thank you very much for your kind hospitality and welcome especially to Francesca.
2025-10-25
Thank you for patience with impatient guests.
2025-10-23
Queremos enviar nuestro agradecimiento especial al personal de desayunos y de recepción que fueron muy amables en contestar a nuestras consultas y en traernos algunos de los alimentos que solicitábamos en el desayuno, como la leche sin lactosa caliente.
2025-10-22
Das Personal in allen Bereichen (Empfang, Frühstücksbuffet und Raumpflege) war super freundlich und hat alle Fragen, Wünsche sehr hilfsbereit aufgenommen und stets perfekt gelöst. Vielen Dank
2025-10-21
L’ ensemble du personnel est très attentionné. Très bon Service.
2025-10-21
All staff very polite and courteous
2025-10-21
Great service, well done 👍🏻
2025-10-21
thank you for your hospitality
2025-10-21
I would like to thank the lady in reception who were so polite & helpful. Sorry i don't recall her name
2025-10-21
All of the staff I dealt with were very welcoming and helpful. My bags were waiting for me in my room and the welcome note and chocolates are a really nice touch.
2025-10-21
Hrazzieille
2025-10-21
We had a great stay everyone was so very nice
2025-10-21
Complimenti per la cura e la pulizia degli ambienti e per la cortesia e gentilezza di tutto lo staff
2025-10-21
Excellent staff, great to have a place to leave the luggage
2025-10-20
Tienen un gran hotel,y personal..sobre todo la ubicación....
2025-10-20
Estoy de regreso a mi país Ecuador en verdad mi agradecimiento por su hospitalidad muy contentos por las atenciones de todo su personal digno de recomendar saludos a la distancia éxitos.
2025-10-19
The staff was most helpful and pleasant
2025-10-19
Staff very friendly and helpful
2025-10-19
Everything was excelent
2025-10-19
Thank you for getting our lugguage from airport.
2025-10-17
Thank you.
2025-10-16
Molte Bene, bravo, que bona forza!!!
2025-10-16
Excelente atención por todos los empleados. Muy profesionales y atentos
2025-10-16
Thank you
2025-10-14
Very professional and very polite. Thank you
2025-10-14
Un agradecimiento y felicitaciones especiales para Luca y Francesca del área de recepción desde nuestra llegada fueron muy atentos, considerados y serviciales. Ambos nos ayudaron con las reservas de los tours que queríamos para Cinque Terre y La Toscana. Son personas maravillosas y con una atención al huésped incomparable. También un agradecimiento en especial a Giulia del área de restaurante en el desayuno, una persona encantadora, siempre sonriente y atenta a nuestras necesidades en especial la de mi Madre. Quedamos encantados con sus atenciones y nos sorprendió el último día, ya que nos despidió con unos chocolatitos de cortesía. Estás 3 personas en especial hicieron de nuestra estancia en el hotel una experiencia memorable y superaron nuestras expectativas con su atención.
2025-10-14
All the staff was super gentle and helpful
2025-10-12
Thanks
2025-10-12
Gràcies.
2025-10-07
Luca who checked us in was extremely helpful and have lots of insight. All of the reception staff was great. I appreciate them helping to make reservations for us.
2025-10-07
All around wonderful experience. Hit all points.
2025-10-07
I would like to commend Igor from the hotel reception staff who was very kind jn assisting us with our luggages storage since there was only 1 working elevator during our stay.
2025-10-03
We had such an amazing stay! We will recommend it to our friends&family! 10/10🥰
2025-10-02
We had a great time, thank you very much for the room upgrade and the wonderful service. We will definitely come back
2025-10-01
親切なスタッフのお迎え、温かいカード、お土産、静かな部屋！とても良かったです。
2025-10-01
People at the front desk were very kind
2025-10-01
Linda on reception very helpful
2025-09-30
We enjoyed our stay.
2025-09-29
thanks for welcoming and nice people
2025-09-29
O melhor hotel disparado de toda a nossa passagem pela Europa Tanto em conforto, como qualidade, atendimento, tudo!
2025-09-29
Yara was available to us 24*7 and was extremely helpful on all our questions and requests. She really made it so easy for us
2025-09-28
Super indico o Hotel. Todos nós da excursão ficamos muito a vontade e atendidos 100% de nossas necessidades .
2025-09-27
The desk staff was very supportive of our quick in and out plan and helping us with baggage storage both in and out.
2025-09-22
All the people at the front desk were super helpful, very professional and very kind. Congrats for your reception team
2025-09-21
The staff was very helpful with direction, food recommendations and even upgraded our room upon arrival!
2025-09-21
Enjoy vacation.....thanks so much
2025-09-19
Très bon accueil du personnel et surclassement dans une chambre un peu plus spacieuse
2025-09-18
Agradecer ao excelente atendimento e atação da recpção do Hotel, em especial pelo atendimento da Francesca.
2025-09-18
Francesca and Stefano were wonderful 😍
2025-09-18
Muchas Gracias...salud 🖖
2025-09-17
Very friendly and helpful
2025-09-17
Thank you so much, we enjoyed our stay and thanks for your hospitality!!! We’ll visit again for sure!!
2025-09-16
Un’esperienza bella con personale gentile e sempre disponibile.! Grazie per il soggiorno!
2025-09-14
Merci pour votre accueil et sourire
2025-09-14
As expressed in the note also in the hotel , a big thank you and every thing was super nice , the staff very sweet and courteous , so congratulations on your good work , we came back very happy , thank you !! ,
2025-09-14
Todo el personal fue muy amable, en especial Hermelinda, muchas gracias a todos y todas
2025-09-13
Perfect stay. Ill visit again
2025-09-11
Merci infiniment à celui qui m a fourni si gentiment une théière pour le petit déjeuner les deux matins de mon séjour .
2025-09-10
Thank you
2025-09-09
Helpful on desk on arrival and leaving.i was looking for a coffee and water around 11.00am. Someone came and served me promptly and in checking out I found it had been given free of charge. These quick small gestures were appreciated.
2025-09-09
The overall experience was excellent, and I would definitely recommend your hotel. The staff were friendly, professional, and made our stay very pleasant.
2025-09-08
Great experiece! all staff and facilities were great! Thank you for making our visit enjoyable!
2025-09-07
La estadía estuvo maravillosa, el staff nos ayudó en todo momento e hicieron de nuestra visita una muy buena experiencia. Sin duda volveremos
2025-09-05
Obrigada pela calorosa receptação . Meus primos irão para Firenze em outubro e eu indiquei o maravilhoso hotel de vocês .
2025-09-05
Ringrazio tutti al C-Diplomat per la consueta accoglienza e disponibilità, rinnovata ad ogni mio soggiorno.
2025-09-04
Thanks for the warm welcome
2025-09-04
Thank you for the nice stay!
2025-09-04
Everyone was very helpful and kind.
2025-09-03
Muy bien gestionado.
2025-09-04
Dealing with risk very quickly and constantly
2025-09-02
To all at reception staff
2025-09-02
It was nice stay :-)
2025-09-01
We have enjoyed our recent stay with yourselves everything was excellent from the day we got there to the day we left. The staff where exceptional to everyone who came in and out of reception and always had a smile and happy to help attitude, the staff who serviced the rooms also did a fantastic job our rooms were cleaned and freshened up every day would recommend this hotel to family and friends and will definitely be back, thanks to everyone in the hotel xxx
2025-09-01
From booking in to each and every day morning and night the staff were totally professional and very accommodating to everyone,love our stay in the perfect place from arriving to getting around. Thank you to all the staff
2025-08-30
Thank you to the reception staff for managing our issue with a bathroom problem so efficiently and being so kind and polite. Thank you for early check in. We felt very comfortable at the hotel :-)
2025-08-30
Thank you for your warm welcome. We really appreciated how you treat your customers. I definitely recommend 👌
2025-08-29
Tout était au top que ce soit l’accueil, le service ou les réceptionnistes, nous avons passé un très bon séjour. Merci pour tout !
2025-08-29
Very nice trip, thank you very much.
2025-08-29
Thank you for your warm welcome and making us feel special.
2025-08-28
Muchas gracias
2025-08-28
Gran profesionalidad, solucionaron todas las cuestiones que planteamos. Desayuno magnífico. Volveré a este hotel
2025-08-28
Muchas gracias por la habitación. Maravillosa.
2025-08-28
Grazie per la cortesia e per la camera comfort
2025-08-27
Thank you, lovely stay!
2025-08-27
Thanks for the lovely hand written note. It was a very nice touch. The lady at the reception in the morning who took our tax payment was lovely. We couldn’t check in early as the room wasn’t ready. All reception staff were very polite and called a taxi for me which arrived in minutes.
2025-08-27
Thank you for allowing us to change rooms. Also, It was very nice that you left flowers and pasta for our daughter's 16th birthday. We really appreciate it.
2025-08-27
Great experience thank you
2025-08-24
Merci pour la qualité de votre accueil et des prestations Nous reviendrons avec plaisir 😁
2025-08-24
Merci pour vos petites attentions. Nous les avons adoré
2025-08-24
Todo bien
2025-08-24
To the Brazilian guy of the breakfast
2025-08-23
Particularly impressed with the cleanliness and care taken over making up the rooms
2025-08-23
Excellent all around
2025-08-23
Great people!
2025-08-22
Muchas gracias Lis por vuestra atención. Con vuestra profesionalidad contribuís a que la estancia sea agradable y cómoda.
2025-08-20
Una estancia muy agradable y muy detallista. Llegar al hotel y que te digan que tienes tus maletas en la habitacion ya preparadas, es de agradecer, todo el personal a sido muy amable . El hotel muy centrico y limpio.
2025-08-20
Merci pour votre gentillesse et pour votre accueil !
2025-08-18
Muchas gracias por los detalles que nos brindaron en nuestra estancia.
2025-08-17
pulito esteticamente piacevole efficiente posizione perfetta
2025-08-15
Good
2025-08-14
Very nice of the management to carefully look after our luggages and put send luggages to our room when we back check in
2025-08-14
Thank you to all the staff for being so kind in every moment we stayed. room upgrades, early check-ins, small gifts etc,, everything was such a grateful and special memory for us visiting Florence for the first time. I'll definitely stay here next time again.
2025-08-13
Nice location and comfortable
2025-08-10
Stephan at the reception was funny and super helpful. Great stuff.
2025-08-08
Grazie di tutto, pur avendo lavorato in orari notturni e avendo usufruito della camera per riposare in orari fino dopo mezzogiorno la stanza è stata rifatta e pulita anche successivamente
2025-08-08
Very cosy place. Staff are kind.
2025-08-08
Muy buena atención y predisposición muy cortez
2025-08-04
Thank you for the welcome note and the treat you left for me!
2025-08-03
El equipo de recepción del primer y último día educadisimos , atentos , se esforzaron por entendernos y nos facilitaron el check out más tarde por un problema con nuestro billete de tren
2025-08-03
I’ve completed a Booking review but just wanted to say that having had two stays with you this year I’ve found that the hotel has been excellent. Comfortable, clean and the staff have been friendly and exceptionally helpful and welcoming.
2025-07-31
Thank you for your services
2025-07-30
Thanks a lot for your great hospitality!
2025-07-29
Friendly & helpful staff Perfect service
2025-07-29
The location was excellent, close to the station and with easy access to sightseeing spots. The hotel was also stylish, clean, and tidy, which I was very satisfied with. When I told them that a photographer would be arriving early in the morning during my stay, they were very understanding and shared this with the other staff, which was very helpful. I would definitely use their service again when I visit Florence. Thank you very much.
2025-07-29
Thank you for all!
2025-07-29
Thank you for all.
2025-07-27
The hotel is nice and modern and the staff are very helpful and friendly.
2025-07-27
Contáis con un personal extraordinario actualmente, felicitaciones y lvalorarlo, porque ellos son quienes hacen que volvamos a ese hotel, porque pueden tener el mejor hotel del mundo pero si la gente que trabaja allí no es buena les aseguro que poca gente volverá. Así que enhorabuena de nuevo por el trato y la profesionalidad ofrecida por cada uno, recepción, camareros, y limpieza.
2025-07-28
An Unforgettable Stay! Our stay was absolutely fantastic — truly one of the best hotel experiences we’ve ever had! The room was amazing: bright, spotlessly clean, and incredibly comfortable. The staff were so friendly and welcoming, making us feel right at home from the moment we arrived. The welcome drink and chocolates were such a thoughtful touch — little details that really stood out and made a big impression. What made our stay even more special is that we got engaged during our trip, turning an already memorable stay into something truly unforgettable. Thank you for being part of such a special moment in our lives. We can’t wait to come back!
2025-07-25
Thank you very much for the upgrade
2025-07-25
Thank you to the staff. Great service. Very clean and fresh rooms. Everyone involved should be celebrated!! Thank you thank you!!!!
2025-07-24
Very homely & freiendly staff, great hospitality rare to find.
2025-07-23
Excellent accueil, très professionnel
2025-07-23
La atención impresionante y los dos regalos muy bonitos y agradecidos por las formas
2025-07-22
Thank you for such a warm welcome, and a great stay. We'll be back!
2025-07-21
I had a very nice time staying at your hotel. The staff was very friendly and ready to help with any questions. The breakfast was amazing: the quality and the variety of the food was very satisfying and the staff there was really nice. The room (which I had it upgraded) was comfortable, clean and great size. I am very pleased with the stay, I will surely be back and I will surely recommend your hotel to others. Thank you very much!
2025-07-20
Thank you very much for your quick response and helping to find the items left in the room and assisting in sending them back to my country.
2025-07-17
Thank you all for the service
2025-07-16
Such helpful and charming staff and the almost instant help with the room safe was impressive
2025-07-15
Gracias de nuevo por la ayuda y ofrecida y el servicio de check-in nocturno del viernes 11 de julio. Una atencion impecable a pesar de las horas.
2025-07-14
とても清潔で素敵なホテルでした。ありがとうございました。
2025-07-14
Special thanks to Giovanna. She made our stay incredible.
2025-07-13
Thank you for a very pleasant stay at your hotel. The staff was very professional and nice to deal with and provided helpful information.
2025-07-12
Very clean and comfortable room! Thank you so much! Loved the kettle and refrigerator for making coffee first thing in the morning…
2025-07-12
The professional service and hospitality provided by your staff was well appreciated and I trust that they will keep up their good work and service.
2025-07-11
Thank you to the friendly and helpful staff.
2025-07-03
You have trained your staff very well.
2025-07-02
Excelente asesoramiento y predisposición del personal a cualquier requerimiento.
2025-07-01
.
2025-07-01
Good job
2025-06-30
Super kind and helpful stafff
2025-06-30
Merci pour votre accueil parfait et vos jolies attentions dans notre chambre
2025-06-29
Very good stay.
2025-06-28
The handwritten note was a nice touch! A unique idea and very welcoming!
2025-06-28
obtuvimos un buen servicio de hotel, todo estuvo muy bien
2025-06-28
Reception staff was very efficient at check in, showed us room types and enquired if we would like to upgrade our room whilst taking care of our luggage. Showed us the key points on interest on the city map. Staff were all very pleasant and room was very good value.
2025-06-27
I forgot my charger & the staff lent me one overnight & also charged my battery pack for me. So helpful.
2025-06-26
Thank you
2025-06-26
Really appreciate the small touches, note and small gift , it's really nice.
2025-06-25
The front desk staff was both helpful and courteous!
2025-06-25
We really enjoyed our short stay in your hôtel. Excellent warm welcome with great recommendations, room confortable with all we needed, great cocktails at the bar with snacks, fantastic breakfast... Overall, what a friendly team in such a nice hotel ! Love its decoration by the way ! What an amazing attention to détails !
2025-06-25
No pudieron ser más amables. La habitación era mucho mejor de lo que esperábamos. Muy buen detalle reponer el té cada día. Limpieza máxima. No esperábamos los regalos de cortesía. Pensamos volver a visitar vuestros hoteles.
2025-06-24
We had a really nice stay. We greatly appreciated the professionalism of all the staff. Housekeeping was excellent. The hotel is so conveniently located and we will return. Thank you!
2025-06-23
Il personale di reception molto disponibile, preciso e professionale
2025-06-23
We have been first assigned a room with insufficient air conditioning and faulty electric socket. However, the staffs in the reception quickly arrange a room with much better air conditioning and larger room size with no faulty socket. We are very happy with the arrangement.
2025-06-22
Complimenti allo staff cortese professionale e disponibile! Bravi
2025-06-22
Thank you to the. Reception staff for allowing us to store or baggage for a few hours after check out. It was very much appreciated
2025-06-22
The manager was covering the bar during happy hour, due to staff shortages. He did a great job preparing my Old Fashioned cocktail, and gave us some tips of places to find real ales and cocktails in Florence
2025-06-20
Our small complaint (the cockroach) was dealt with very well and the barman gave us a brilliant recommendation for dinner! Expensive, but Pitti was on….
2025-06-19
El trato de todo el personal fue muy bueno. También me gustaría felicitar al personal de limpieza que siempre dejaba la habitación impecable.
2025-06-19
Semplicemente BRAVI 👏
2025-06-19
Un excellent séjour ! Nous avons particulièrement apprécié les petites attentions quotidiennes du staff c’était un plaisir de séjour dans votre hôtel .
2025-06-18
Vi ringrazio per la cortesia e la disponibilità.
2025-06-17
Thank you for offering the option for a larger room. The management team was always welcoming and helpful.
2025-06-17
Siamo arrivati prima dell’orario di check-in e sono stati tutti gentilissimi. Abbiamo dovuto comunque aspettare le ore 15:00 per poter entrare in camera, ma per scusarsi del ritardo ci hanno offerto due drink alla sera, nonostante fossimo noi ad essere in anticipo. veramente tutti gentilissimi e sempre con il sorriso!
2025-06-17
Excellent front desk staff thank you
2025-06-15
Wir konnten unser Gepäck bis zu unserer Weiterfahrt am Abend sicher im Hotel zurücklassen. Das war prima!
2025-06-14
The hand written, personal letter in our room was very kind :-)
2025-06-14
Bravo pour votre hotel et ma grande chambre comme demandé lors de la réservation
2025-06-13
You're doing a fantastic work out there, just jeep it up like this and your clients will be always satisfied and should encourage others to visit.
2025-06-12
Excellent séjour, excellent petit-déjeuner, personnel très agréable, chambres très propres. Bref, un très bon séjour.
2025-06-11
Thank you for the thoughtfulness of giving me an appetizer for choosing the hotel twice this month. It was a very thoughtful gesture.
2025-06-10
The touch of offering Italian pasta is very thoughtful. Thank you!
2025-06-06
Euer Personal war hervorragend und das Frühstück überragend! Und die Restaurant- und Weinbar Tipps sind sensationell, wir haben versucht so viel wie möglich in 4 Tagen zu besuchen und alle waren sensationell! Vielen lieben Dank, wir werden Euch auf jeden Fall weiterempfehlen. Herzliche Grüße Martina und Stefan Betz
2025-06-07
Huge thanks to the breakfast staff in the Ambasciatori who saw my husband was struggling and kindly helped him at the buffet then went and made fresh coffee for us. This was our last night in Italy after 3 weeks of touring by train, and it was really lovely. Thank you.
2025-06-05
Great service, happy hour was wonderful
2025-06-04
Ni una queja con el personal TODOS y TODAS muy amables. Ninguna presunta sin contestar. Muy bien
2025-06-04
Vorrei ringraziarvi di cuore per averci cortesemente offerto un upgrade durante il nostro soggiorno a Firenze. Abbiamo apprezzato molto anche il regalo (fusilli) come souvenir. Vorremmo sottolineare la gentilezza di tutto lo staff nell'accoglierci e nel fornirci tutte le informazioni necessarie per visitare la città. Sono stati quattro giorni meravigliosi e indimenticabili. Consiglierò sicuramente l'hotel ad amici e parenti.
2025-06-04
Especial Thanks to Ermelinda!
2025-06-03
All the staff were very helpful and really kind.
2025-06-03
Thanks to the front desk for booking the taxi for me and keeping our luggage. Also my special request for a baby crib was taken care very well!
2025-06-03
Great service
2025-06-03
Absolute pleasure to deal with reception and cleaning staff. Everyone friendly and helpful.
2025-06-02
Front desk was very courteous and helpful. Good recommendation on a restaurant for dinner.
2025-06-02
A very nice stay. Exceeded my expectations. The outside first impression (drive by) of the hotel was far exceeded by everything inside.
2025-05-31
Thank you for the warm welcome and for everything that contributed to making our stay a very pleasant one. The hotel's very good location, the attentive and kind staff, the good food and the cleanliness convinced us that everything you do is to make every tourist who stays here want to come back here.
2025-05-31
Merci nous avons passé un super séjour à Florence et vous n'y êtes pas pour rien.
2025-05-30
Personnel toujours présent et accueillant à la réception Personnel Salle petit déjeuner très agréable et prévenant Établissement très bien tenu
2025-05-29
I'm sorry that I didn't get any names but all of the staff there were very helpful and gracious. I especially loved the help with finding good shopping and key places to go in Florence. Plus we were able to check in early which was very much appreciated.
2025-05-29
Convenient location and helpful staff. All worked out fine.
2025-05-28
Gentilezza del personale al piano e del personale della colazione
2025-05-26
Buena ubicacion. Hotel cuidado. Personal profesional
2025-05-26
ho apprezzato molto il fatto che la camera fosse sempre rifatta subito dopo pranzo.Letto perfetto
2025-05-26
Remerciements pour le sur classement de la chambre.
2025-05-25
Agradecimientos Al manager, por los detalles y atenciones.
2025-05-25
Muito obrigado
2025-05-24
Thank you for the friendliness of the staffs. Very welcoming
2025-05-24
Clean comfortable room with warm friendly staff
2025-05-23
Staff was wonderful
2025-05-22
Very good! I will come to live there again. The location is perfect and the room is comfortable.
2025-05-21
all of the reception staff was extremely helpful and friendly
2025-05-21
Félicitations pour l’efficacité de votre établissement et le comfort offert. J’ai beaucoup aimé mon séjour à votre hôtel..
2025-05-20
I enjoyed my stay, and appreciate the attention and support of your staff.
2025-05-20
Thanks is was great
2025-05-19
Dear all, Thank you all for the amazing effort. I have never write any comments or rate a hotel before but you were just amazing. I really felt like home. Hope to see you again.
2025-05-16
The staff were always friendly and helpful. They made me feel very comfortable during my overseas trip.
2025-05-15
…
2025-05-14
Bravo pour votre accueil
2025-05-14
The reception lady was very good.
2025-05-13
Such lovely staff - our room was available a little early so they let us check in and also we asked to buy a coffee in the morning and they made it on the house since didn’t want breakfast.
2025-05-14
Staff members are friendly and very helpful.
2025-05-12
The to go breakfast bag is filled with the food more than enough. It was surprisingly generous what they prepared. Thank you.
2025-05-11
Thanks to all the Team
2025-05-10
We were well received and treated delightfully by different members of the staff
2025-05-10
My trip to Florence was unexpected ( my passport had been stolen in Venice, so we had to make an unplanned visit to the US Consulate); however the courtesy of the staff and the check in process helped turn a sour situation into something more bearable. My husband and I thank you all.
2025-05-10
..
2025-05-09
Outstanding Service, Staff, Food, accommodation, Service. Stunning Breakfast (Lots of variety, pleasant presentation. Marvelous Kind Staff. We (my husband and I - Isabel Lobo da Cunha) had a 7 wonderful days in your Hotel (rrom 637). And we, also, would like to deeply thank for your lovely gesture for our departure. The "pasta". For sure , if one day we get back to Florence, surely we will stay in your facilities. Warm Regards
2025-05-09
I had wonderful stay at your hotel, I' ll certainly come back in the future.Thank you
2025-05-09
Thank you for upgrading the room and service you provided. We could enjoy staying Firenze.
2025-05-08
Very clean hotel and very welcoming and helpful staff. Thank you for the welcome note at check in and for the check out gift.
2025-05-08
my friend loves the smell in the room.
2025-05-07
Everything is good, way better than my imagination. And we didn’t aspect there’ll be cleaning on the first night, when we left the room it was a mess. But when we got back and everything was well cleaned and arranged. Thanks a lot for the cleaning staff. The room is nice and spacious and clean, well maintained. Thank you all in anyways. If we have a chance to go back, we’ll definitely stay here again!
2025-05-07
Staff are all lovely and very helpful
2025-05-05
Nous avons passé un merveilleux séjour. Le personnel est attentionné et très disponible
2025-05-04
とても清潔な部屋で快適でした。 朝食のバリエーションも豊富でとても美味しかったです。 レストランの予約もしていただき助かりました。
2025-05-04
Your hospitality is very good. Thank you for everything.
2025-05-03
Awesome hotel
2025-05-02
Required attention was dealt with responsibly.
2025-05-01
Smiling faces and prompt response..
2025-04-30
A las chicas de recepción. Fueron muy amables y atentas
2025-04-30
I appreciate your kindness and professionalism. Thank you.
2025-04-29
The staff spoke English and made registration and awareness of all the amenities. I also left behind a jacket and four days later after being in Sierra Anna returned to the hotel and they had it. Thank you so much for a wonderful staff.
2025-04-29
Thank you for a wonderful stay in Florence. 🙏
2025-04-28
thank you
2025-04-28
Great stay!! Great location.. thank you
2025-04-28
Our stay was only short so didn’t have any expectations but it was pretty basic but absolutely fine, for the two nights we were there. Was clean, tidy and well equipped for out stay, bed was comfortable. Atmosphere was good. Staff were absolutely great. I’d go back.
2025-04-27
Thankyou very much all the staff members made our stay special
2025-04-27
Staff eccezionalmente cordiale e disponibile Gentilissimi
2025-04-27
Staff were fabulous, friendly and welcoming
2025-04-27
Nous voué remercions beaucoup pour votre professionnalisme, votre gentillesse et bienveillance. Je ne peux que recommander votre hôtel. Confort de la chambre, insonorisation de la sdb., service, emplacement, facilité d’accès. Nous revenons chez vous le 03 Novembre et c’est dejà réservé. Merci Dominique Destray
2025-04-27
Quiero agradecer la cortesía de los empleados, en todos los rangos en especial a los que nos atienden en el desayuno, alegres, cordiales, impecables, nos hacen sentir de su familia, impecables las mesas, el armado de los alimentos, un placer desayunar con ellos, además de ocuparse de nosotros, y de atendernos nos ayudan con las consultas a pesar de no conocer su idioma, los extrañare en el continuar de mi viaje, GRACIASSSSS son excelente las señoritas y el joven que atendieron estos dias de mi estadia. GENIOS!!!!!!
2025-04-27
Everyone we met in the hotel were kind and polite. I felt comfortable during my stay.
2025-04-27
A very enjoyable stay. Will visit again.
2025-04-27
Friendly, willing to help
2025-04-27
Thanks....i m glad to stay at You re hotel
2025-04-26
Very well done we loved it
2025-04-23
Everyone & everything was just lovely... Staff couldn't have been more helpful or thoughtful in all aspects of our experience staying at your hotel... We'll definitely be back.
2025-04-21
Danke an alle Mitarbeiter. Von der Rezeption an beim einchecken, Service und den Reinigungsdamen. Wir kommen wieder.
2025-04-21
Thanks
2025-04-19
Thank you for a fantastic stay
2025-04-18
Friendly desk reception from everyone!
2025-04-17
Thank you very much for your hospitality and thanks to your staff to make life easier for us❤️
2025-04-17
5 kat odada kaldık gece boyunca çok uğultulu bir ses ile uyumak zorunda kaldık. Odanın sessizliği iyi değil
2025-04-15
Très satisfaite de mon séjour chez vous. Bel accueil à l'hôtel et petites attentions à la chambre : mot de bienvenue avec chocolats, bouteille d'eau et pâtes à la fin du séjour... Je vais vous recommander à ma famille et amies.
2025-04-15
Thank you for all!
2025-04-14
Personale gentile, efficiente e veloce?
2025-04-14
Tolles Konzept, sauber, freundlich. Wir hatten ein Zimmer nach hinten heraus. Es war einfach nur sehr erholsam.
2025-04-14
Grazie per la cortesia
2025-04-12
good
2025-04-12
Tudo muito bom! Atendimento, quarto !
2025-04-10
Mitarbeitrin an der Rezeption besonders freundlich! Wir mochten auch die Happy Hour!
2025-04-09
Thank you to the reception staff, who were extremely helpful and friendly throughout our stay.🙏🏽
2025-04-08
Thank you so much for a lovely stay. We were very happy with the hotel and staff were very helpful, friendly and approachable. Would definitely stay with you again.
2025-04-08
Grazie per l'accoglienza, la cortesia, il comfort e la qualità
2025-04-04
Todo el personal muy amable, en recepción, en el reataurante y en todos lados fueron muy amables. Gracias por todo!!!
2025-04-04
Thanks
2025-04-02
Helpful and knowledgeable staff. It was a pleasure to stay with you
2025-03-31
I would like to highlight Luca’s exceptional attention to us while he worked to resolve our issues regarding a delayed flight. He provided solutions and the best possible service to address our concerns, and he was incredibly supportive. Additionally, I want to mention Francesca, who, in the morning, went above and beyond to ensure that the room was cleaned as quickly as possible, allowing us to check in as soon as we arrived..
2025-03-30
I truly enjoyed my stay at your hotel. The staff were exceptionally kind, and the breakfast was both convenient and high-quality. I hope to stay here again on my next visit to Florence.
2025-03-29
Thank you
2025-03-29
Grazie al team del C-Diplomat hotel. Da team in reception al team della colazione, la vostra cortesia e la vostra disponibilità sono i punti di forza dell’hotel. Date spontaneamente l’impressione di amare il vostro lavoro, cosa che rende piacevole tornare da Voi ogni volta e sentirsi un po’ di casa. Grazie. Anna
2025-03-29
Muchas gracias por hacerme tan agradable y cómoda mi estancia en su hotel. Espero volver. Saludos
2025-03-28
A big thank you to all the staff for making me feel comfortable while I wasn’t well. Also a big thank you for changing my room. I have stayed in your hotel several times and I’ve always returned feeling happy and knowing that I was well looked after. The room are spotless and the bed super comfortable.
2025-03-27
Grazie per l ascolto attivo e visivo
2025-03-26
Muchas gracias por vuestra atención y por hacernos una estancia agradable .
2025-03-25
Great staff at the reception, very helpful and warm Thank you
2025-03-24
Hôtel bien entretenu et super chaleureux. Équipes à l’écoute. Bravo.
2025-03-21
MUCHAS GRACIAS X TODO!!!!!
2025-03-20
Grazie per la vostra professionalità e gentilezza.
2025-03-20
Thank you all so much for your hospitality and kindness, I was honored to be in your hotel!
2025-03-19
Hotel limpinho e Saff muito simpático e muito prestativo
2025-03-19
Great service, thank you
2025-03-19
Handwritten welcome card made my day
2025-03-19
Excelente servicio, muy cómoda la habitación 👍
2025-03-19
None
2025-03-19
Ottima accoglienza e rapidità di check in e check out Molto gradita l'acqua a disposizione gratuita
2025-03-19
Thank you for your hospitality! We really enjoyed our stay and definitely will return again! All the best, Lyubena Stoimenova
2025-03-19
Excelente servicio al cliente, nos sentimos como en casa.
2025-03-19
Thank you a lot, the staff was really amazing, good people, and always available to help !! Very pleasant stay
2025-03-12
Ottimo staff e gentilissimo
2025-03-11
Thanks
2025-03-11
for upgrading us, for fixing immediately the broken flush, for the coary pasta, thanks for all
2025-03-11
thats all was very good
2025-03-10
thank you for your service.
2025-03-10
Many thanks for your hospitality
2025-03-06
Thank you for all the excellent services you provide us
2025-03-06
We thoroughly enjoyed our time at your hotel. All of the staff were very welcoming and friendly and the breakfast selection was amazing. The breakfast staff do a great job of keeping the area clean and making sure all the food remains fully stocked. Would definitely recommend your hotel to anyone who is visiting the city :)
2025-03-05
Thank you for the wonderful stay
2025-03-05
Ermelinda de recepción, excelente persona.
2025-03-04
Mantenere sempre alto il senso dell'ospitalità attuale, cioè cortesia e professionalitay
2025-03-03
Vielen Dank. Ihr Team hat eine gute, ruhige und freundliche Art im Umgang mit ihren Gästen.
2025-03-03
Wir haben uns sehr willkommen gefühlt
2025-03-03
Grazie per la cortesia e disponibilità.
2025-03-03
è stato un piacevole soggiorno. Grazie di tutto
2025-03-02
Gracias por vuestra amabilidad y por vuestro servicio. Tuvimos una estancia muy satisfactoria , todo muy limpio, cómodo y atentos . Desayuno impecable. Volvería sin dudas
2025-03-02
Vielen Dank für den schönen Aufenthalt. Wir haben uns sehr wohlgefühlt.
2025-03-02
Thanks for all.
2025-02-28
Complimenti al ragazzo alla reception che mi ha accolto il 26 sera, veramente gentile, disponibile, professionale
2025-02-27
People are nice
2025-02-27
remerciements pour leur accueil pour le personnel à l'accueil et au service du petit déjeuner
2025-02-27
Thank you
2025-02-26
"It is truly a great place to relax."
2025-02-26
Merci à toute l'équipe
2025-02-25
merci
2025-02-24
Complimenti a tutto lo staff per cortesia disponibilità e professionalità.
2025-02-23
Your staff, in all departnents, is very attentive and friendly.
2025-02-23
Receptionist had provided a good service for us. She had arranged a bigger room for us and sent our luggage to our room.
2025-02-23
Camere molto silenziose
2025-02-22
Everyone was so kind and welcoming thank you very much
2025-02-19
Volevo fare i complimenti alla persona che ci ha ricevuto alla reception, non ne ricordo il nome ma era un uomo alto, mi sembra con occhiali, è stato estremamente amabile e cordiale, quindi ci tenevo a ringraziarlo, perchè ha reso il soggiorno piú gradevole.
2025-02-18
We really enjoyed our stay. Thank you so much for everything.
2025-02-18
Personale cordiale e professionale . Ci ha consigliato il parcheggio convenzionato a fianco
2025-02-20
Marco della Reception Desk per la sua simpatia e per l’estrema disponibilità nei confronti delle ns richieste. Uno dei camerieri presente la mattina alla colazione, ma purtroppo non conosciamo il suo nome.
2025-02-19
Ringrazio per la cortesia e l’ospitalità a noi riservati!grazie alla prossima
2025-02-20
Grazie x la cortesia segnatamente al signor Marco alla reception
2025-02-17
Félicitations à tout le personnel. Accueil chaleureux ! De belles petites attentions à notre égard. Hotel propre et très cosy. Petit déjeuner de qualité, varié et copieux. Nous reviendrons dans votre hôtel c’est sûr et nous le conseillerons à des amis. Continuez ainsi bravo !
2025-02-17
thank you for putting us the comfy rooms, and for being all so freindly and accurate with informantion! we will definitely come back next year!
2025-02-17
Das Personal war sehr freundlich! Meine Frau hatte Geburtstag und wir haben ein Upgrade und eine tolle Geste bekommen.
2025-02-17
We travel to Firenze every year and we always choose your hotels, usually Ambasciatori. I hope we can go on doing it for a long time. Kind regards.
2025-02-17
thanks for the service and optimism
2025-02-16
I had a wonderful stay at [Hotel Name] for four nights, and I truly appreciate the exceptional hospitality. The buffet breakfast was particularly impressive, offering a delightful variety of fresh bread, cheeses, pastries, vegetables, fruits, and more—ensuring a delicious and satisfying start to each day. The staff was warm and attentive, making my stay even more enjoyable. The comfortable accommodations and excellent service truly made this a memorable experience. Thank you for a fantastic stay—I look forward to returning in the future!
2025-02-17
Assistenza Medica
2025-02-15
Gracias al personal de recepción, de planta y de comedor por su amabilidad y profesionalidad.
2025-02-15
Keep up the good work
2025-02-15
la estancia ha sido perfecta muchísimas gracias
2025-02-15
Merci beaucoup à Evelina à l'accueil qui a tous les jours su être disponible, efficace et souriante.
2025-02-12
Soggiorno perfetto, Cortesia dello staff, camera pulitissima e comoda, ho apprezzato molto anche il dispenser di caffè nella zona comune!
2025-02-11
Vorrei esprimere i miei complimenti per la professionalità e la disponibilità del vostro personale (sia alla reception, che in sala durante le colazioni, la sera al bar dell albergho o durante le pulizie in camera).
2025-02-10
Very good
2025-02-08
All staff are professional
2025-02-06
keep up the good work
2025-02-06
the room is very clean!
2025-02-05
Complimenti per tutto e grazie della Vostra sempre costante cordialità, disponibilità e grande gentilezza.
2025-02-05
The new girl couldn't remember her name, she was too lovely. Lidia was helpful.
2025-02-04
Tutto perfetto! check-in, educazione, disponibilità tutto top
2025-02-05
Personale molte gentile, soprattutto il della reception
2025-02-02
Sono stato molto bene, anche i ragazzi del Bar sono stati gentilissimi
2025-02-02
Gentile Direzione, desidero esprimere il mio sincero ringraziamento per l'esperienza davvero piacevole che ho avuto nel vostro hotel. Mi sono trovata benissimo durante il soggiorno, e ciò è stato reso possibile principalmente dalle attenzioni e dalla professionalità dello staff, che si è sempre mostrato gentile, disponibile e attento a ogni esigenza. Un elogio particolare va anche al momento della colazione, che è stata non solo abbondante, ma di qualità eccellente. La varietà e la freschezza dei prodotti hanno reso ogni mattina speciale e il personale di sala, garbato e attento, ha contribuito a rendere ogni momento ancora più piacevole. Voglio davvero complimentarmi con tutto il vostro team per aver reso il mio soggiorno tanto confortevole e memorabile. Non esiterò a raccomandare il vostro hotel a chiunque desideri un'accoglienza impeccabile. Spero di avere presto l'opportunità di ritornare!
2025-01-30
Linda was awesome at reception. Very sweet little girl. We love all staff , room was excellent, its a little piece of gem.in Florence city.
2025-01-30
It is really a pleasant stay with a spacious big room at 5/Floor. A great view for the historical SMN station and nearby buildings. Breakfast is so good , wide variety of food , hot and cold , all with good taste. Reception is helpful, show me clear direction to the airport.
2025-01-28
Very courteous and helpful staff . The rooms were clean with all amenities .
2025-01-28
Colazione fantastica e personale gentilissimo
2025-01-28
Ok all !
Favoloso
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
2026-01-24
All the Staff are excelente!