c-hotels Joy

2026-07-09

front desk staff are courteous and helpful.

2026-07-08

Thank you for the free upgrade to a larger room and the warm welcome.

2026-07-06

VERYGOOD

2026-07-06

very good stay!

2026-07-03

I would like to thank the staff led by Osman

2026-07-03

Equipe da Recepção prestativos educados Atendentes do cafe manha buffet excelente muito prestativas

2026-07-02

Vielen Dank für den angenehmen Aufenthalt!

2026-07-02

Excelente atención de Matteo. Nos gestionaron reservas de restaurantes antes de nuestra llegada

2026-06-28

Excellent staff, friendly and helpful at all times. Made our stay all the more enjoyable

2026-06-29

Complimenti al personale, cordiale disponibile e professionale. Ottima camera, e colazione veramente abbondante e speciale. Camera confortevole e servizio eccellente.

2026-06-26

Thank you so much to the management and staff of C-Joy Hotel. We were very well looked after. The staff are amazing.

2026-06-26

Friendly helpful staff

2026-06-21

Grazie!!

2026-06-21

Front desk staff were all great. Special shoutout to Matteo who recommended an excellent restaurant where we got special care and discount . Shoutout to Michela at breakfast buffet who made delicious cappuccino and friendly home style service. The little welcome note and departure gift were a beautiful touch to make our stay so memorable !

2026-06-20

Good job

2026-06-20

Nous remercions vivement l'équipe de l'hôtel Joy (réception , nettoyage, restauration) qui a contribué à ce que notre séjour soit excellent. Nous recommandons vivement cet hôtel, pour l'accueil de l'équipe, le confort de l'équipement, et sa proximité avec les différents lieux de découverte de Florence.

2026-06-17

The hotel staff were gracious and always very accommodating. We appreciated the ability to store our luggage the day of our departure and the courtesy refreshments in the bar while we waited for our train departure.

2026-06-16

Excellent service de tous les côtés, avec un grand sourire !

2026-06-16

Que des compliments : - Idéalement situé - Calme (chambre sur l'arrière) - Bien équipé - Personnel compétent, attentif et souriant - Très bon petit-déjeuner Bref, nous recommandons !!!

2026-06-15

Christian, Goli, and Mateo are always very kind and professional. I can’t thank them enough for all they do for me while in Florence.

2026-06-15

Compliments to Goli. She was more than amazing!!!

2026-06-12

Perfekt. Danke

2026-06-09

We loved Matas he welcomed us and gave us great places to visit during our stay.

2026-06-08

thanks to the receptionist girl

2026-06-08

Thank you for your hospitality. I enjoyed my stay very much.

2026-06-02

The stay with exceptional

2026-06-01

Mauritzio at reception was extremely helpful Thank you

2026-06-01

Mauricio was absolutely wonderful and looked after us far better than we imagined. He could. It have been more courteous or more helpful. Such a joy

2026-05-31

All the staff were kind. Check-out was quick. I compliment the cost-effective hotel. You guys will be the best travel hotel if you manage your room dust well

2026-05-30

Such amazing and helpful staff members!! Will definitely stay here if we comr back to Florence!

2026-05-30

Wonderful service and a lovely hotel.

2026-05-26

Thank you

2026-05-24

Thank you for. Great stay.

2026-05-24

Mulțumim! Excelent personalul la mic dejun, în mod special

2026-05-24

Overall very satisfied. Wonderful service and breakfast

2026-05-22

Un grand merci pour les filles responsables du restaurant lors du petit déjeuner

2026-05-19

Remerciements pour l’accueil et le service.

2026-05-19

Nous avons passé un excellent séjour avec un très bon accueil de tout le personnel

2026-05-19

We had a great stay at your Firenzi hotel. All the staff were really friendly and we thought the breakfast was one of the best we had ever had

2026-05-19

A

2026-05-18

Lovely and polite and always helpfull .

2026-05-18

You can not do any better

2026-05-17

Thank you for a lovely stay, we will see you again

2026-05-15

Todo excelente! Muchas gracias por la amabilidad de todo su personal

2026-05-14

Thank you we enjoyed our stay

2026-05-12

Really good stay. Thank for curtesy shown to us by all.

2026-05-12

Thanks for a lovely stay, all the staff that we met and spoke to were extremely professional and friendly.

2026-05-12

I actually think I received the best customer service ever at your hotel in all of the accommodations I've stayed at in Italy, and I've stayed at many over the years. Hats off to Goli :)

2026-05-10

The front desk staff were so warm and friendly. The rooms although not the biggest have very comfy beds and the water pressure in the shower was great.

2026-05-08

Merci à la jeune fille souriante qui nous a accueilli à notre arrivée. Elle parlait français. Merci au jeune homme qui nous a offert un café On a pû s', installer rapidement. Et elle a pris le temps de nous conseiller sur des visites Merci au personnel du petit déjeuner de nous avoir préparé un petit déjeuner à emporter pour le jour de notre excursion

2026-05-07

Mikela is an excellent person. She makes us happy at every breakfast.

2026-05-07

Matteo C was superb at dealing with a stolen phone issue. He spent a lot of time helping us to get things sorted and was always very helpful and friendly.

2026-05-06

The breakfast go box was well done and filling.

2026-05-05

Sehr nette und zuvorkommende Dame beim Frühstück.

2026-05-04

The front desk met all our needs from arranging a 4:30am cab service to a sack breakfast before the cab got there.

2026-05-02

Daniele at reception was super helpful and friendly. He made our stay!

2026-05-02

Excellent stay

2026-05-01

Very clean, comfortable room, well equipped with toiletries. Reception staff were friendly and professional, also giving me a map and helpful information about travelling around the city and how to reach an initial starting point.

2026-04-29

Thanks for check in

2026-04-29

Danili is very helpful.

2026-04-28

Moltes gràcies per l'amabilitat i cortesia del personal. I la simpatia i dedicació del personal de l'esmorzar. Hem tingut una estància molt confortable

2026-04-28

Nous avons passé un agréable séjour dans votre hôtel, le personnel à l'accueil ainsi qu'au petit déjeuner sont très compétents et respectueux. Le matin au petit déjeuner nous avons été servi avec le sourire et la bonne humeur. Nous avons apprécié ces moments partagés avec le personnel et nous ne manquerons pas de recommander votre hôtel à nos amis. Nous vous remercions pour votre accueil.

2026-04-28

Great stay, great location

2026-04-28

Very pleasant and helpful

2026-04-28

Thank you for your warm hospitality. Your team is amazing:)

2026-04-27

Goli, Danielle, Guzman were each marvelous at Reception. VERY helpful, light-hearted and friendly. Jade was exceptional at breakfast.

2026-04-26

Very helpful in getting us a taxi to the wedding venue.

2026-04-26

All staff were helpful and friendly. Daniele on the front desk was excellent

2026-04-26

Thanks to Danielle on reception he was very helpful and accommodating andRadin who was behind the bar was also extremely helpful and he had service with a smile

2026-04-25

A todo el personal de recepción y comedor y limpieza muchas gracias

2026-04-22

Everyone working at the front desk during our stay was so welcoming and friendly

2026-04-22

This was our second time to Florence but the first to stay at the Joy Hotel. We plan on to keep visiting and have already discussed that there will be no other place for us to stay.

2026-04-22

Staff was very helpful & commodating. Convenient to everything.

2026-04-21

The hotel is lovely, is small but very well run. lots of little details that make your stay more comfortable. beautiful decorated. Usually never stay around train stations because is not usually pleasant. Location was wonderful close to everywhere Rodin and all the staff from reception were very nice and friendly

2026-04-21

Besonders bedanken möchten wir uns bei dem äußerst hilfsbereiten und engagierten jungen Mann an der Rezeption. Insgesamt wurden wir von allen sehr gut betreut!

2026-04-20

Thanks Mattheo for friendly manners.

2026-04-19

Very friendly and helpful staff highly recommended

2026-04-19

All the staff were so nice and helpful

2026-04-18

Un grand merci pour l’accueil attentionné. Mention à Shinny et sa partenaire de petit dej qui ont fait de nos matins des moments sympathiques et avec beaucoup de sourire.

2026-04-15

안녕하세요 머무는 3일동안 언어가 통하지 않았지만 숙소의 위치며 청결상태로 편안하게 쉴 수 있었답니다 무엇보다 수압상태가 좋아서 더 만족스러웠어요 항상 행복하시길 바래며 한번 더 이용할수있는 기회가 제 인생에서 주어지길 기원해봅니다 감사합니다

2026-04-14

Equipe maravilhosa, super educados, hotel maravilhoso

2026-04-13

Special thank you for Daniele, he is always very friendly and helpful

2026-04-10

Everyone at the hotel is great! We enjoyed staying here !

2026-04-10

All staff were really nice and up there with best customer service we have received during a hotel stay. Special complaints to all breakfast staff who went above and beyond and reception staff who helped with booking restaurants and recommendations for dinner and rooftop bars

2026-04-06

thanks for making us a nice stay!

2026-04-05

Our thanks go to DANIELE. He is very friendly, polite and always willing to help.

2026-04-04

Thank you for everything, Mattheo is very kind.

2026-04-04

Accueil excellent et service très agréable pour les petits déjeuners

2026-04-04

Merci pour cet excellent séjour

2026-04-02

Very courteous and helpful staff

2026-04-01

Many thanks, we really enjoyed the time stayed in the hotel!

2026-04-01

You had been wonderful, thank you!

2026-04-01

Excelente servicio, Daniele 10 de 10 muy colaborador y responde a todas las preguntas para orientar nuestros planes en Florencia.

2026-03-30

At reception Uzman( ? Spelling) was friendly and helpful. The two catering staff were excellent, friendly and efficient!! The cleaning person did a very good job. The staff of hotel were exceptional!

2026-03-30

Félicitations au personnel accueil, bar et restauration Très agréable et professionnel

2026-03-25

Très belle prestation : accueil, propreté, confort excellents. Plus note spéciale pour le petit déjeuner : parfait, attrayant, excellent et personnel très agréable

2026-03-22

Personale super cortese

2026-03-22

Excellent vibes. Warn people. Nice place. Over all 5 stars

2026-03-16

Merci pour tout

2026-03-16

Matteo at the reception is a star. Polite, precise, keen to help. Thank you Matteo!

2026-03-15

Tutti gentilissimi

2026-03-10

Muy amables todos el personal de recepción y desayuno, en especial Jade, siempre atenta. Gracias.

2026-03-09

Accueil parfait de la part de toute l'équipe un remerciement tout particulier au réceptionniste qui parle français qui à été réactif pour nous changer de chambre suite à notre demande un grand merci

2026-03-09

L’accueil très sympa

2026-03-08

El personal del desayuno muy simpático y correcto, sólo que poca variedad en el desayuno

2026-03-02

Special thanks to Mateo and Christian who welcomed us at check in and were incredibly kind.

2026-03-02

Matteo e Francesca veramente molto gentili

2026-03-01

Complimenti a tutto lo staff

2026-02-28

Complimenti a tutto lo staff, per la gentilezza, cortesia e professionalità.

2026-02-28

chritian and mateo are very kind and helpful

2026-02-25

Keep it up

2026-02-23

Félicitations en particulier à Daniele à l'accueil, Giada et Claudia au petit déjeuner et Radin au bar. Tout le monde a été aimable.

2026-02-17

Staff gentilissimo, dalla reception alla sala colazioni. Giada è fenomenale nel mettere tutti a loro agio, Daniele gentilissimo nel darmi tutte le migliori info del luogo. Tutto lo staff è stato eccezionale!!!!

2026-02-17

Abbiamo soggiornato solo una notte, ma è stato sufficiente per avvertire professionalità e disponibilità, ringrazio tutti per l'accoglienza

2026-02-16

The reception staff provided excellent service. The room was highly comfortable, and the hotel is in a prime location

2026-02-16

5 estrelas

2026-02-15

Appreciated Daniel and Francesca for great support and booking restaurant.

2026-02-14

Thank you Daniela

2026-02-14

Thank you Daniele🙏

2026-02-11

Thank you very much for 3days. I spent comfortable time.And I also enjoyed speaking with staff.

2026-02-10

Cristian e Matteo eccezionali

2026-02-09

Daniele is very professional.

2026-02-05

Abbiamo soggiornato presso la vostra struttura dal 2 al 4 febbraio e ci siamo trovati benissimo! Un 10 di cuore specialmente a Daniele che salutiamo e ringraziamo! Amanda e Max

2026-02-05

El personal ha sido muy atento en nuestra estancia. Gracias

2026-02-04

Благодарю,что вы заботитесь о гостях! Такого теплого приема давно не видела в Италии!

2026-02-04

La amabilidad de Mateo y la alegría de Jade son de agradecer , los dos súper profesionales.

2026-01-31

complimenti agli addetti al ricevimento, sono stati disponibili fin da prima del mio arrivo in hotel, fornendo indicazioni via telefono ed effettuando un check in veloce e ricco di informazioni alle mie richieste.

2026-01-30

Parabéns a toda equipe do hotel. Todos são muito gentis.

2026-01-26

The guys of reception are very agreable, efective and polite.

2026-01-25

Personale molto professionale e soprattutto gentile. Grazie di tutto.

2026-01-20

Thanks for the great service and excellent stay; I’m coming back soon! Greetings from Holland

2026-01-19

Ringrazio tutto il personale che è stato premuroso, ci hanno consigliato dove mangiare, ci hanno fatto lasciare i bagagli per una camminata più tranquilla. Ringrazio tutti i ragazzi che hanno lavorato sabato 17 e domenica 18 gennaio 2026 (scusate ho perso il foglietto con i vostri nomi), in particolare un ragazzo che ci ha dato una camera leggermente più grande

2026-01-19

It was a very comfortable stay. I was happy that all the staff were kind. I really want to stay when I go to Florence again.

2026-01-17

A Cristian en particular y a tofos

2026-01-15

I would love to emphasize Daniele, he was great from the check in, during the stay up to the check out.

2026-01-13

Everyone were very kind and good at their job!

2026-01-12

Thank you Daniele for great help and breakfast staff.

2026-01-08

Matteo’s customer relations was exceptional.

2026-01-06

Thank you to Danielle who provided us with a complimentary upgrade

2026-01-06

Tutto perfetto, super cordiali e a disposizione. grazie mille

2026-01-04

We checked in on New Year’s Day, and the person who assisted us with the check-in process was Alexandra. She was very helpful and went out of her way to get us settled. She even checked in afterward to make sure we were happy with our room, which I really appreciated. The hotel’s location was excellent—less than a five-minute walk from the train station, and many popular destinations are within walking distance. We chose this hotel because we had luggage coming from the train station, and the meeting point for our bus tour was conveniently located nearby. The hotel offers welcome drinks, complimentary coffee, and some bakery items in the waiting room, which was a nice touch. Our room was very clean and appeared to have been renovated not long ago. The tea kettle was spotlessly clean, and there were several options for tea, instant coffee, and creamers, along with a complimentary bottle of water. The water pressure and drainage in the shower were excellent, and the soap and lotion provided were of relatively good quality. Unlike many small hotels in Europe, this hotel has staff at the front desk available 24 hours a day to assist guests. I did not include breakfast when I booked the hotel because we had to leave early for a bus tour, well before breakfast hours. I also assumed there would be plenty of breakfast options in Florence. However, it was surprisingly difficult to find a restaurant open between 6 and 7 a.m., aside from McDonald’s. We had grown tired of pasta and pastries and were craving fresh fruit and eggs. As a result, we decided to have breakfast at the hotel on our last day in Florence, and we were very pleased. They served fresh fruit and yogurt, greens, eggs, well-cooked quiche, and delicious pastries, all at a very reasonable price. I will definitely return to Florence in the future, and when I do, I will stay at this same hotel and update my review. I hope this place continues to do well.

2026-01-04

Un'accoglienza perfetta, calorosa, che coccola i clienti durante il loro soggiorno. Personale fantastico!!!

2026-01-03

Staff were perfect first day reception 1st of January one lady from Rome she was amazing, best welcoming also second of January in breakfast section another lady supported us and she served breakfast after breakfast timing with positive energy. Thanks of them

2026-01-03

Respekt für die Mitarbieterauswahl. Sie haben sehr freundliche und kompetente Mitarbeiter.

2026-01-03

Danielle excelente!

2026-01-03

I arrived in the morning and went to the reception to leave my luggage until check-in. The receptionist looked into it and after a while I was able to check in. As I am Japanese, I have received this kind of service in Japan, but I have never received this kind of service overseas, so I was very impressed. It took a little while, but the housekeeper was very professional, did a thorough final check, and provided us with a very comfortable room. This was the most moving thing about my trip to Italy. After checking in, I was able to enjoy sightseeing at my own pace. Thank you so much.

2026-01-02

Front desk and Servers at breakfast were friendly and helpful, Thank you all! The Hotel is 2 minutes walk from train station, but our room was very quiet and clean, Highly recommended !

2026-01-01

とっても親切で笑顔の接客でした。ありがとうございました。

2025-12-30

Good work

2025-12-30

Gracias por guardarnos las maletas en las recepcion después del check-out y por adelantar el check-in. Este pequeno detalle y flexibilidad hizo mucho mas agaradbel nuestra estancia.

2025-12-27

Grazie per la disponibilità, cortesia, gentilezza

2025-12-25

Merci pour la rapidité d intervention

2025-12-24

감사합니다

2025-12-24

Affordable. Room was very clean. Check in and check out was very efficient.

2025-12-13

Grazie per avermi offerto una camera “comfi” al posto della camera “smart” che avevo prenotato.

2025-12-09

Abbiamo soggiornato solo una notte ci siamo trovati benissimo vicino al centro, personale gentile, camera comoda e calda, colazione ottima! Ci torneremo…

2025-12-01

Good

2025-11-28

Thanks

2025-11-27

Front desk and restaurant staff very accommodating.

2025-11-27

Amazing job done to keep the place nice and running well!

2025-11-28

Livello di pulizia adeguato così cone il comfort della camera. Colazione con bu9ma scelta di prodotti

2025-11-24

Vi ringrazio sempre l’eccellente servizio che offrite. Mi fate sentire sempre a casa ❤️

2025-11-23

people at the reception have always been very friendly and helpulf

2025-11-23

Personale gentile e disponibile. Molto attenta la ragazza addetta alle colazioni.

2025-11-23

Breakfast was so good and felt happy!

2025-11-14

The reception team, the breakfast team and the bar staff Room was also v clean

2025-11-13

很好的体验下次还来

2025-11-11

it was a wonderful experience and a very well good customer service!

2025-11-10

Daniel, Christian and all reception

2025-11-07

Thanks for new visitor information, storing luggage, and helping with transportation.

2025-11-04

Our receptionist during check-in and check-out (and was there every morning) was truly amazing. Very professional, very polite and very helpful. He created a very nice atmosphere that made us relax, feel looked after and genuinely enjoy our stay. Every interaction with every other staff member was excellent and the room and common areas were nicely designed. Kudos!

2025-11-03

Molto disponibili

2025-11-02

Matteo Z and Alessandra were extremely friendly and helpful every step of the way. Thank you.

2025-11-01

Great staff at reception. So nice and caring. Really nice.

2025-10-28

Thank you for the courtesy given for our honeymoon. We had a wonderful stay!

2025-10-27

The concierge who gave me a kind explanation (sry, I don't know his name.)

2025-10-27

Thank you to make our reservetion to the tour in Siena!

2025-10-25

Special thanks to ambra. She is excellent manager. , she is giving best service,

2025-10-25

Thank you to your wonderful staff!

2025-10-24

Everything very good, excellent location

2025-10-23

From the moment we arrived to the day we left the hotel staff were amazing. Friendly, helpful and very professional. We were made to feel very welcomed. Would definitely recommend your hotel to friends in the future. Thank you for going the extra mile.

2025-10-22

To Justin & the rest of the front desk staff and the young lady who took care of us in the breakfast room!!

2025-10-22

What really made this property stand out was the excellent staff - especially Ambra and Alessandra, but really everyone. Their kindness, attention to detail, and helpfulness was fantastic, more like what I would expect at a Ritz-Carlton property. We would definitely stay here again for that reason (although next time I think we would upgrade to the larger room).

2025-10-21

Thank very nice

2025-10-17

Obrigada pela receptividade e cuidado no quarto. Foi excelente e queremos voltar.

2025-10-15

Compliments to reception staff

2025-10-11

좋음

2025-10-10

Thanks

2025-10-10

Gracias por hablar mi idioma y por su amabilidad.

2025-10-06

Al personal de front desk al hacer el check in, súper amable. Y a las chicas con el servicio de desayuno, muy amables también.

2025-10-03

We had a wonderful quick stay. It was close to the train station, very clean and a great value.

2025-10-02

Excelente atención en recepción y desayuno

2025-09-27

Justin was so helpful during our check in experience!

2025-09-25

grazie di tutto, tutto lo staff gentile, disponibile e professionale

2025-09-23

To all the staff. Thank you so much for making our stay so Unforgettable thank you too for helping us booking our trip to visit beautiful places in Florence and Tuscany. Thank you for your hospitality.

2025-09-23

O hotel está muito bem equipado

2025-09-21

Personnel très agréable Remerciements à Daniel à l'accueil qui nous a bien renseigné merci aussi à la responsable qui nous a gentiment servi au bar en l'absence du barman

2025-09-21

Gracias por su carta de bienvenida

2025-09-21

it was my first trip to Firenze, but it was a great stay thanks to kind stuffs! Grazie!

2025-09-18

Nice staff and excellent location.

2025-09-17

Gracias por hacer nuestra estancia muy agradable, el desayuno estupendo y las instalaciones y atención son estupendas.

2025-09-13

Beim Empfang und Frühstücken war das Personal sehr freundlich und zuvorkommend. Die Kollegen beim Frühstück haben ansteckende Fröhlichkeit gehabt.

2025-09-13

thanks

2025-09-10

Daniele at the front desk was incredibly helpful and pleasant, he really did take great care of me and was pleasant and professional.

2025-09-08

Very Good experience but there’s no boiler in the room. Suggest to have one.

2025-09-05

I loved the welcome from reception ver engaging and the welcome letter. A nice touch. The room was spacious and lovely.

2025-08-31

Reception staff were excellent - always willing to help and offer recommendations for restaurants or suggestions for things to do. When you found it was my wife’s birthday the staff couldn’t have been more helpful in setting up the small surprise for her in the breakfast room. I really appreciated the efforts made and the care shown. All in all a great place to stay during our time in Firenze. Thank you.

2025-08-31

The staff were friendly and professional and the hotel and the rooms were clean

2025-08-26

Thoroughly enjoyed our stay. Excellent hospitality

2025-08-22

Very helpful and welcoming!

2025-08-17

Ringrazio a tutto il personale. In particolare a Daniele.

2025-08-15

Grazie!! Ciao Ciao ~~

2025-08-15

Daniel was a great help and very sweet and professional

2025-08-14

I would like to compliment Daniel from the front desk for his excellent service. He was very polite, professional, and helpful throughout our stay. In fact, all the other front desk and back office staff we met were also very courteous. Even a maintenance staff member we met in the elevator greeted us politely and asked about our stay, which made us feel very welcome.

2025-08-13

Good location, good service, staff are kind, helpful and hospitable. Mr. Christian at the reception is very helpful. Thank you so much for a pleasant stay in your hotel. Will surely recommend.

2025-08-08

All went well and as expected.

2025-08-06

Thanks for everything

2025-08-06

Congratularions on the staff. Not only friendly and helpful, but great with upselling opportunities. As someone that works in the travel industry, I appreciate well trained staff that know how to naturally help with revenue while helping the guest feel comfortable and looked after. So, well done everyone! It has been a pleasure staying at C Joy Hotel in Firenze.

2025-08-06

Merci aux réceptionnistes, aux personnels de ménage et les dames du petit déjeuner !

2025-08-04

thanks

2025-08-04

Thanks to reception staff very friendly and gave us a lot of useful information

2025-08-03

/

2025-08-01

Staff were willing to speak English which was so helpful. Willing to provide maps etc.

2025-07-30

Your staff served during the breakfast was wonderful. They were very kind and helpful

2025-07-29

Todo excelente

2025-07-27

Great hotel. Thank you!

2025-07-26

El trato en general ha sido muy atento y profesional, pero destacamos especialmente al equipo que nos atendió durante los desayunos (2 chicas) y a Alessio, que nos aconsejó muy bien durante nuestra estancia. Gracias por todo.

2025-07-26

Todo el personal muy amable y atento

2025-07-24

Thank you

2025-07-24

El personal es muy Amable

2025-07-23

Tutto il personale è veramente gentile e qualificato.

2025-07-21

The lady that checked us in (blonde hair, large glasses) was very nice and welcoming.

2025-07-21

Grazie di cuore per l'accoglienza e l'ospitalità.

2025-07-18

Great job with all accommodations.