2025-07-07
El personal en general se esfuerza mucho por darnos un excelente servicio!!! Los felicito.
2025-07-06
Thanks for amber
2025-07-06
We were made to feel very welcome by the reception staff and the ladies in the restaurant at breakfast time.
2025-07-05
Very good
2025-07-05
The staff is so nice and polite.
2025-07-05
Tienen un personal muy amables y eficientes.
2025-07-04
impeccabili
2025-07-02
Excellent service. Mattel and Christian were always present to help.
2025-07-01
Thank Amber and Christine for great services.
2025-07-01
Thank you for making my stay a great memory
2025-06-29
Thank you for the warm hospitality. I was a bit overwhelmed trying to navigate the traffic and return the rental car by 6 p.m. But the kindness and humor of the front desk staff really helped me relax. Thanks to you, I had a pleasant stay. Next time, I hope to stay in one of your nicer rooms!
2025-06-28
Welcoming staff at reception. Helped us get a room earlier on a very hot day in florance. Were very hospitable.
2025-06-27
Aux deux excellents (et charmants) réceptionnistes : Alessandra et Christian
2025-06-27
Thank you so much for the comfortable and beautiful stay.
2025-06-26
very good
2025-06-22
Information staffs are quite kind. Especially luggage systems are so friendly to customers. I send my regards to all staff in c joy hotel. Gracie. :)
2025-06-20
I was given a complimentary room upgrade upon check-in, which was a pleasant surprise. However, when I noticed that the air conditioning in the room wasn’t working properly, one of your staff members promptly came to assist. He went the extra mile by contacting a technician and doing his best to resolve the issue. When the problem persisted, he thoughtfully suggested a room change to ensure my comfort.The complimentary welcome drink at the hotel bar was also a nice touch to it.
2025-06-18
Thank you for making our stay in your hotel comfortable!
2025-06-17
Excelente el personal que trabaja allí.
2025-06-17
Thank you to all the staff. they were so helpful and courteous.
2025-06-14
Alessandra and Alessio were very attentive and help us to do everything we need!
2025-06-14
I recently had the pleasure of staying at this lovely hotel in Italy, and I can’t recommend it enough! The location is incredibly convenient—just a short walk from the main train station, which made traveling around the city and beyond extremely easy. The hotel itself was clean, comfortable, and welcoming. What truly made the experience exceptional, however, was the outstanding service. The staff were warm, professional, and always willing to help. I want to give a special mention to a wonderful lady at the front desk (unfortunately, I didn’t catch her name) who went above and beyond to make sure everything was perfect during my stay. Her friendly attitude and helpful suggestions really made a difference. Whether you’re in town for business or leisure, this hotel is a fantastic choice. I’ll definitely be back!
2025-06-07
Devo sinceramente congratularmi per la struttura (che già conoscevo...), i ragazzi dalla reception, le persone che gestiscono la colazione, tutti giovani, sorridenti e molto cortesi... il ragazzo del bar super!!! Si respirava un'atmosfera calda e familiare. E' stato un piacere vivere 24 ore con Voi!!! Bravi!!!!
2025-06-07
very friendly and helpful staff. always smiling. the breakfast was great as well.
2025-06-07
We had to go to the Antinori winery, but there was a problem that it was delayed because Uber was not caught. At that time, with the help of the hotel manager and the staff, I arrived safely at the winery by call taxi and went to the restaurant I reserved with the help of the hotel manager's phone. I experienced an unforgettable service and would like to visit this hotel again next time.
2025-06-06
Great team, especially the breakfast team! Many thanks!
2025-06-06
Everyone that helped us were polite and professional. Great experience.
2025-06-05
다니엘에게 멋진미소와 함께 친절을 베풀어주셔서 감사합니다
2025-06-04
The First Lady we met who greeted and house keeping were fabulous!
2025-06-02
Front desk staff were friendly and helpful. Breakfast staff were cheerful and welcoming.
2025-06-02
thanks for the receptions kindly help
2025-06-01
Cristian very nice in reception
2025-05-31
My wife left her shoes in the hotel. After contacting the hotel staff, they found them and reported them to us in time. Although we have returned to China, we have retrieved them from the hotel through a friend. Thank you very much for the hotel's help.
2025-05-31
Amazing
2025-05-30
Excelente la atención de Doua y Giada en el desayuno y en recepción Alessandra, todos 10/10
2025-05-30
Everyone was helpful and friendly.
2025-05-25
Staff at the check in counter was very friendly and helpful in giving directions for the city tour.
2025-05-25
Great and attentive staff Cozy hall and nice welcome facilities
2025-05-24
Always cheerful and helpful
2025-05-24
En general la atención entregada por el personal fue excelente y con una amabilidad muy buena, en general muy agradecido por la atención entregada.
2025-05-21
Thank you for your kindness.Thanks to the room upgrade, we had a comfortable time.
2025-05-20
Friendly wellcoming.
2025-05-16
Thank you for your cooperation. It was a comfortable and wonderful stay.
2025-05-15
Ottima accoglienza e pronti a soddisfare ogni esigenza
2025-05-14
Matteo was especially kind and helpful w my questions, luggage and directions around.
2025-05-13
Especial mención al personal de recepción y de limpieza de la habitación, a las dos chicas que tuvimos en la limpieza, les pedimos algo especial y lo hicieron sin ningún problema y con mucha amabilidad. En cuanto a recepción todos los empleados muy profesionales, atentos, simpáticos y agradables: Christian, Francesca, Mateo C. y sobre todos el mejor con diferencia Mateo Z., nos atendió maravillosamente, con muchísima simpatía, nos dio indicaciones de ubicaciones y lugares que visitar y nos resolvió todas nuestras peticiones, además de hablar español perfectamente.
2025-05-12
Excelente servicio, muy atentos. Se ven felices!!
2025-05-13
Thank you for making my stay beautiful.
2025-05-11
The Staff at reception were very welcoming when we arrived and throughout our stay. Thankyou to reception for the very warm welcome which was also informative.
2025-05-09
Thanks a lot for the journey in your hotel . Bedroom was nice and comfortable . Welcome of staff was really enjoyable . We will advice your hotel for somebody who wants visiting Firenze
2025-05-09
Very good hotel that is near the train stations.
2025-05-07
El joven de la recepción muy amable y atento gracias por la tarjeta dedicatoria que los dejaron en la habitación un lindo detalle
2025-05-06
We appreciate the complimentary drink in honor of our honeymoon and the small gift of the pasta as a going away present.
2025-05-05
Personal muy atento , la limpieza muy bien. Angelica en los desayunos nos trató de 10
2025-05-04
신혼여행으로 묵었던 호텔은 완벽했습니다. 일찍 도착하여 짐 보관을 했었어야 했는데 짐 보관부터 삼일 동안 친절한 미소로 저희를 대해주셨습니다. 우리에게 항상 웃는 얼굴로 인사해주던 matteo daniel 덕분에 피렌체에서의 3일을 잊지못할 것 같아요! 마지막으로 파스타 면을 선물로 주셔서 감사합니다.
2025-05-04
I didn’t get his name but one of your staff, a young, blond guy, was so nice and friendly. He knew how to make a small talk with the guests, always greeting to us everytime we went in and out. He spoke very good English and Spanish too. Thanks for the hospitality and the professionalism.
2025-05-04
All members of staff where very professional, helpful and welcoming. They are a credit to your organisation.
2025-05-03
I would like to thank Christian who was very helpful to us on check in and happy to share information a great host Thank you again
2025-05-03
Super nice stay at your hotel🇮🇹☀️
2025-05-01
Staff Alessandra and Christian are very friendly and helpful
2025-05-01
Good service… staff are very friendly
2025-04-29
Wonderful staff at reception. They gave 5he room earlier than the expected check-in time
2025-04-28
Amabilidad para tratar de solucionar mi situación
2025-04-27
Thank you to Alex for the warm welcome—he’s the one to go to if anything comes up!
2025-04-27
The staff is very kind and plesent. We will recommend this hotel for others 💚
2025-04-26
Matteo was very welcoming and helpful
2025-04-26
Es war alles super. Der Empfang war auch um 23:00 seh höflich, freundlich und herzlich. Das Frühstücksbüffet war exzellent- eine Riesen Auswahl für alle Geschmäcker. Das Personal beim Frühstücksbüffet höchst freundlich, fleißig und sauber. Matteo C., Matteo Z. Und Danieli sehr hilfsbereit, wir haben uns sehr, sehr willkommen gefühlt. Danke für alles und bis zum nächsten Mal.
2025-04-26
Het welkomskaartje is heel attent, net als het afscheids cadeautje. Altijd vriendelijk personeel. Wat leuk dat er altijd iets te drinken en een hapje klaar staat voor de gasten.
2025-04-25
Thank you for keeping our luggage
2025-04-22
Good work and friendlyness of the staff.
2025-04-20
I would like to thanks the front counter staff especially Danielle who managed to accommodate our request to change the room without hesitation, staff welcome us back with a bright smiles at anytime of the day and the housekeeping team who freshen up the room with spotless clean and tidy.
2025-04-19
The general reception work is effective, addressed thanks to Alessio
2025-04-18
wonderful staff ......very freindly
2025-04-15
Thanks for the amazing service :)
2025-04-15
Vielen Dank für die höfliche und freundliche Bedienung. Wir haben uns sehr wohl gefühlt.
2025-04-15
Спасибо большое! Всё было достойно!
2025-04-14
I would like to express my sincere gratitude to the two ladies who checked me in on the morning of the 11th Apr, as well as to Daniele.
2025-04-14
Thank you
2025-04-13
I had a lovely stay. Reception was very kind, accommodated my requests with a smile and made me feel very welcome. The young man at the bar - I think his name was Radin - was friendly, kind, and personable. I was in a bit of an upset state when I came in and felt much better when I left. He's great. I will be back.
2025-04-12
Congratulation
2025-04-09
Everyone at the desk and the bartender
2025-04-07
A fantastic hotel, close to train station and downtown area.
2025-04-04
The front desk staff were exceptionally friendly, helpful and responsive. Thank you for treating me so well.
2025-04-02
My compliments for the quality of the pillows and mattress. I am a person with back pains but during my stay at your hotel I forgot about it! If possible could you please let me know which model, what brand is the mattress from? Thank you!
2025-03-31
At the end of long trip, Joy Hotel helped us to relax and enjoy Firenze
2025-03-31
Sehr nette Personal. Super Frühstück.
2025-03-30
Excelent !!
2025-03-29
Thanks
2025-03-28
Khách sạn tuyệt vời, mọi thứ hoàn hảo, không tì vết. Tôi rất thích vị trí, phòng ở và bữa sáng của bạn. Cảm ơn vì đã khiến cho kỳ nghỉ chúng tôi thêm hoàn hảo !
2025-03-27
Muy amables. Nos ayudaron en la comunicación con la empresa de retorno. En todo momento serviciales y corteses
2025-03-25
즐거운 여행이 될수 있게 많은 도움과 친절 감사합니다
2025-03-24
Thank you so much for a comfortable and lovely stay. Breakfast was amazing and so convenient to have before starting our day!
2025-03-24
Thanks
2025-03-22
Super!
2025-03-21
여러분의 친절한 환대와 서비스에 감사드립니다. 이탈리아에 간다면 또 방문하겠습니다.
2025-03-20
Having our bags stored away after check-out was a huge help!
2025-03-20
Muchas gracias por la amabilidad del personal.
2025-03-19
Thank you for the pleasant stay. Keeping the luggage after checking out. Staff was extremely helpful.
2025-03-19
Thank you for a great stay!!
2025-03-19
TEŞEKKÜRLER
2025-03-19
Thank you so much for every staff in C Joy Hotel making it a wonderful stay in Florence!
2025-03-19
You’re all lovely, especially those who worked 14-17 March at the breakfast buffet and reception.
2025-03-19
Thanks for all your help during our stay.
2025-03-12
Thank you very much for a wonderful experience.
2025-03-11
The most welcoming staff I have ever had the pleasure of meeting.
2025-03-10
The staff were delightful. Alessio, Christian on the desk, Alessandro in the bar. They were all charming and helpful.
2025-03-10
Very pleasant stay thank you
2025-03-07
Thanks!
2025-03-07
Un très bon accueil dans cet hôtel qui est vraiment bien placé pour toutes les visites du centre ville. Chambre propre, literie excellente. Personnel top .
2025-03-07
3명이 방문하였는데 좋은 방을 주셔서 감사합니다.
2025-03-02
Gentili e professionali
2025-03-02
Destacar el comportamiento de los recepcionistas tan amables que nos ayudaron en todo momento. concretamente de mateo, Daniela y alessio. Repetiremos sin duda!!!
2025-03-02
Personal recepción amabilisimo
2025-03-01
thank you for comfortable to stay overnight
2025-02-26
酒店一切都好，尤其前台小哥服务热情周到，非常满意，下次一定还来。
2025-02-25
Complimenti per la cura del cliente da parte dello staff e per la qualità della colazione, stanza pulita e con tutto a disposizione
2025-02-25
I can't speak english. So i speak shortly. Thank you for your service. I make a happy memory for you. I suggest for my friends Joy hotel.
2025-02-24
Eccezionale tutto..in particolare la cortesia e professionalità dello staff...in particolare un grazie a Matteo
2025-02-24
Grazie per l'ospitalità, credo ci rivedremo. Soprattutto per la colazione, le persone erano gentili e la colazione eccellente Grazie ancora
2025-02-24
Thanks for making us welcome
2025-02-23
Gracias por vuestra excelente atencion!
2025-02-23
Todo perfecto. Pasamos unos días increíbles y el hotel es magnífico. Gracias por todo!
2025-02-23
Verh friendly staff and helpful, made our stay comfortable and joyful.
2025-02-22
Thank you for a warm welcome service
2025-02-22
La persona que nos atendió en el check-in fue muy amable y atento, somos de Valencia y se interesó por todo lo referente a las inundaciones por la Dana. Nos dio la habitación antes de la hora de entrada. En general toda la recepción muy amable. Las camareras que servían el desayuno, muy trabajadoras y pendientes en todo momento para que estuviéramos bien atendidos. Diría que es un hotel muy bien ubicado para los desplazamientos, sobre todo en tren. Un hotel tranquilo que te hace sentir bien cuando llegas a él para descansar después de recorrer tan bonita ciudad.
2025-02-21
Christian and the night time concierge
2025-02-20
I would like to thank Christian, Ambra and Giaaa (sorry if not correct spelling. Always happy to help and give some good suggestion's for dinner. We loved our stay and the hotel was just lovely.
2025-02-18
Tutti super gentili e disponibili
2025-02-16
Complimenti per l'accoglienza e per la struttura situata in posto a noi congeniale e facilmente raggiungibile dalla Stazione ferroviaria.
2025-02-16
Thanks Alessandra for her kind assistance and prompt response, especially when I realised I left my credit card in our room after checking out
2025-02-15
bonjour merci beaucoup a toute l équipe pour votre gentillesse.
2025-02-15
Ciao, signore! La tua gentilezza ha reso il nostro soggiorno a Firenze un ricordo indimenticabile per noi, una coppia coreana in visita dall'altra parte del mondo. Siamo già stati qui l'anno scorso e siamo felici di essere tornati. È stata davvero un'ottima scelta tornare in questo posto meraviglioso. Sicuramente torneremo di nuovo la prossima volta!
2025-02-14
He tenido una estancia muy agradable. El personal ha sido muy amable , atento y servicial.
2025-02-13
Parabéns pela estrutura e principalmente pela receptividade dos seus funcionários. Principalmente para a Senhora que atende no café da manhã, sempre muito simpática, altiva e prestativa. Nos sentimos muito acolhidos por vocês.
2025-02-13
Awesome stay!
2025-02-12
Grazie della gentilezza e della colazione impeccabile
2025-02-12
good
2025-02-12
Merci de l accueil très professionnel
2025-02-11
Ringrazio tutto il personale della struttura per la cotanta gentilezza che ci hanno riservato
2025-02-11
Personal: Rezeption + Frühstück sehr freundlich und hilfsbereit
2025-02-11
Staff eccezionale accoglienza e disponibilità fantastica😍 sicuramente ci rivedremo🙏
2025-02-09
Uno speciale ringraziamento a Daniele
2025-02-08
Continuate così
2025-02-08
La estadía, aunque corta fue realmente excelente. El Hotel se preocupa por pequeños detalles que marcan la diferencia, agradezco la bienvenida junto con los chocolates. Nuestros deseos de éxito y crecimiento para la empresa y cada uno de sus funcionarios sin duda esperamos regresar.
2025-02-06
Daniele at check-in was incredibly helpful and welcoming, even assisting with my dinner reservations. Thanks to Matteo for confirming the bookings via WhatsApp!
2025-02-05
Todo el personal fue encantador, nos recibieron siempre con una sonrisa y nos atendieron a la perfección. El hotel está situado en un lugar estratégico, muy cerca del centro andando y al lado de la estación de autobús y de la parada del metro que lleva al aeropuerto que funciona de maravilla, tenemos uno cada 4 minutos durante casi todo el día.
2025-02-04
Atención perfecta
2025-02-04
Ringrazio per la cortesia e per la disponibilità del personale, sia di quello addetto al check in / check out che di quello preposto alla colazione.
2025-02-03
Merci pour ce séjour sans problème…personnel au petit déjeuner efficace et disponible
2025-02-03
Le séjour s’est très bien passé. L’hôtel était parfait et sa situation excellente. Nous revuendrons
2025-02-02
Excelente atención, personal muy amable. Gracias
2025-02-02
Muy agradecida con El personal de recepción, nos atendieron muy bien 🥰 Recomendados al 100%
2025-01-29
Todo excelente Muy buena predisposición Super recomendables
2025-01-28
.
2025-01-28
El hotel buen situado y muy cerca de la estación. Habitación cómoda y agradable. La atención del recepcionista del domingo por la mañana excelente. Felicitaciones . No obstante la recepcionista del lunes por la mañana antipática
2025-01-28
Gracias por la atención del personal, pasamos una hermosa estadía ❤️
2025-01-27
Siamo stati benissimo, personale sempre cordiale e soprattutto attento all'ospite.
2025-01-27
Dear Management, Thank you for the kind welcome note and the chocolates—it was such a thoughtful touch. I truly value the hospitality and attention to detail that went into making me feel so comfortable. This experience has already set a high bar, and it’s something I won’t forget anytime soon. I enjoyed my stay here in Florence. Thank you again for making it so memorable. Special thanks to Daniele G & Matteo Z at the reception/ front desk and the entire kitchen crew. Best regards, Imran
2025-01-27
Excelente servicio, la recepción todos muy amables, la ubicación del hotel es excelente todo cerca.
2025-01-25
The with curly hair in the reception was really nice and helpful, I want to thank her big time!
2025-01-25
Queremos daros las gracias por el trato recibido en todo momento, muy profesional y cercano. Además, muy agradecidos por los detalles tanto en la llegada como en la salida. Sin duda nuestra estancia ha sido excelente y si volvemos a Florencia repetiremos con vosotros! Muchas gracias!
2025-01-23
I ragazzi del Check in molto cortesi
2025-01-22
Complimenti ai ragazzi della reception super preparati, le ragazze della colazione fantastiche BRAVISSIME
2025-01-21
Gli addetti alla reception sono stati molto gentili e mi hanno salutato allegramente. Grazie.
2025-01-20
It’s been really like home for me staying here!! Gracia!! 🙏🏻
2025-01-20
Personale professionale e gentile . Complimenti
2025-01-19
Excellent in all aspects: comfortable, clean, friendly staff, good location, good breakfast...
2025-01-16
Ottima accoglienza e chiarezza nelle informazioni al check in e check out
2025-01-16
Ringrazio e mi complimento con il personale della reception per la naturale cortesia e disponibilità dimostrata, sia di chi ho trovato all'arrivo che di chi c'era alla partenza.
2025-01-16
Gracie, very much
2025-01-16
Muchas gracias a Matías, quien nos recibió con mucha amabilidad. También se agradece q hablara español y su paciencia ☺️. Por las indicaciones y sugerencias muy buenas q nos dio también. Muchas gracias por todo 💖
2025-01-15
Soggiorno ottimo. Tutto lo staff del desktop particolarmente disponibile. Bravissimi
2025-01-15
The staff helped me for check in, but I’m not sure about his name, he wears glasses and brown jacket!
2025-01-14
La colazione è buonissimo 👍🏻
2025-01-12
ringrazio tanto alessandra e mateo c e mateo f
2025-01-10
Prenderò in considerazione anche le altre strutture se servizio allineato al Vostro
2025-01-07
Danielle front desk
2025-01-07
Professionalità e cortesia . Bravi !!!!
2025-01-07
Ringrazio tutto lo staff e soprattutto a Daniele e Christian sono eccezionali.
2025-01-05
Fomos recebidos com muita gentileza e amabilidade. Agradecemos com carinho..
2025-01-05
Thank you
2025-01-03
.
2025-01-02
The hotel is nice, the rooms are clean, all the staff are kind and caring. Thanks especially to Alessandra and Christian for their interest.I would like to stay again
2025-01-02
Ringrazio per la disponibilità, professionalità e cortesia
2025-01-02
I would like to thanks the friendly& helpful staff starting from check in , during stay , check out .
2025-01-01
Tutto perfetto
2025-01-01
Une équipe très agréable, disponible et professionnelle Un grand merci à tous !!! Je recommande fortement
2024-12-31
Félicitations à Daniele pour sa gentillesse et son efficacité et à la dame du petit-déjeuner pour les mêmes raisons
2024-12-31
Thanks for Matteo!
2024-12-29
Grazie per l'accoglienza e la disponibilità. A presto!
2024-12-29
Por los detalles de bienvenida, la tarjeta a mano es todo un detalle, dejar las maletas después del check in y la amabilidad del personal De recepción
2024-12-27
Daniele is one of the most kind staff
2024-12-27
The staff are polite and passionate! They explained everything with patience.
2024-12-25
Thank you for your kindness
2024-12-25
The management and hospitality really stand out from other hotels, definitely would visit again if i ever come back to Italy.
2024-12-23
La nota de bienvenida y además en nuestro idioma materno, ha sido una grata sorpresa que ha hecho el inicio de nuestra estadía más agradable. El servicio de todos los empleados ha sido muy amable, estos detalles sin duda son un estímulo para volver y recomendar su hotel.
2024-12-23
Pasamos unos días inolvidables en Florencia y uno de los puntos fuertes fue el haber escogido un buen hotel, Alessio nos trató muy bien desde el check in, y todo el equipo muy amable. Sin duda la próxima vez que regresemos a Florencia, estaremos muy contentos de volver a alojarnos en vuestro hotel. Felicidades al equipo y Manager Feliz navidad Un saludo Cristian y Ayda
2024-12-21
When we check in, the reception is very polite and friendly. When we back to hotel very late in night, there was one drunk man sat next the card scanner, when I was wondering if I should cross his head to scan the access card. Then the reception came to help.
2024-12-19
Staff working in night shift at reception are great., Quite helpful and friendly.. Will miss the stay thier! And yes amazing breakfast, the lady prepared vegan food for us!
2024-12-19
Merci beaucoup pour votre accueil, nous avons passé très bien les petits vacances chez vous !
2024-12-18
Thanks for such amazing service
2024-12-18
Thank you for being so friendly and welcoming. You made us feel at home. All of the staff we met during our stay were extremely kind and welcoming.
2024-12-16
Merci à toute l’équipe pour votre sympathie et votre professionnalisme :)
2024-12-16
Personale Professionale, cortese ed empatico! Camera bellissima con tanti servizi Colazione internazionale ottima Che dire! Super!
2024-12-15
Really nice hotel which I stay in Europe!!!
2024-12-13
Muchas gracias! todos fueron muy amables, el personal de recepción es excelente y el desayuno estuvo buenísimo.
2024-12-13
Grazie per tutti
2024-12-13
Grazie per la vostra gentilezza e per aver accolto le nostre richieste speciali. Non dimenticherò la mia esperienza qui.
2024-12-09
Un grazie per la gentilezza e la cordialità di tutto il personale sempre sorridente e disponibile.
2024-12-09
A really lovely stay, thank you to all the staff
2024-12-09
excellent bed linen !!! friendly receptionist in the evening serving us in the bar
2024-12-06
Gracias por la atención en el desayuno a (Kawissa y la otra señora), y también a los de recepcion. Todos súper amables.
2024-12-06
Stanza bellissima e confortevole. complimenti!
2024-12-06
Thank you
2024-12-04
Grazie
2024-12-03
Ringraziamo per aver reso migliore la nostra vacanza 😉
2024-12-01
Alesso y Mateo súper anfitriones y amables. Felicidades!
2024-11-30
Ringrazio Alessandra di cuore per essersi subito attivata alle mie esigenze
2024-11-28
Excellent Location and the staff are very kind and approachable. I would highly recommend it to everyone and will sure to come again soon.
2024-11-27
Good english skills and welcoming staff. For Italy it is much better than average. Excellent people. For example Matteo from the night shift. But also the colleagues in the morning.
2024-11-27
Gentilezze da parte di tutto lo staff
2024-11-26
I don’t know the names of the two people of the staff that attended us, but they were pretty pleasant, attentive and helped us a lot . The stay has been wonderful and the hotel made it even better, also, congratulations for have wonderful people working in the hotel.
2024-11-24
un ottimo servizio fornito con cordialità e semplicità
2024-11-23
Service was amazing, very respectful and friendly. I will recommend this hotel. Location is great too
2024-11-19
Grazie mille
2024-11-16
Molto carino ed al momento unico tra gli hotel dove sono stata il messaggio di benvenuto personalizzato e scritto a mano. Albergo piccolo ma molto confortevole. Grazieeee
2024-11-15
I have a very pleasant stay. Thank you for making me feel so welcomed 😊
2024-11-14
Grazie per il servizio di qualità, grazie a loro mi sono divertito moltissimo a Firenze.
2024-11-14
Muchas gracias por su amabilidad y detalles con el cliente. Limpieza y tranquilidad..
2024-11-11
exelent
2024-11-12
Merci a l ensemble du personnel pour leur accueil chaleureux
2024-11-08
Thank you for making us feel welcome. We appreciate the daily housekeeping.
2024-11-08
Exceptional staff at the front desk, very professional and helpful, pleasant to interact with every time
2024-11-06
Complimenti per la cordialità e la disponibilità
2024-11-06
Simpatia e cordialità della reception
2024-11-06
Good
2024-11-05
the hotel was clean, friendly with a good location
2024-11-05
Appreciate the upgrade to a room with Balcony, it helped make the 4 night stay more comfortable.
2024-11-04
All staff was friendly, efficient and capable!
2024-11-04
Ambiente notevole sotto ogni profilo.
2024-11-04
Thanks to all the staff at the C-Joy Hotel in Florence. Super friendly and helpful. Really a wonderful stay.
2024-11-04
Quería agradecer la agradable estancia que nos han hecho pasar a mi madre y a mí los días que hemos estado alejadas en el hotel. Todos los trabajadores han sido sumamente diligentes y agradables, pero sobre todo Matteo, quien nos atendió con mucha amabilidad y predisposición de ayudarnos desde el momento en que llegamos.
2024-11-02
We were very well received by the two Mateos on November 30th! We were immediately given a city map with helpful information about places to visit and an offer to make restaurant reservations, which worked perfectly. When we arrived at the room, we received a warm welcome card and two chocolates, all very kind and rare nowadays. The breakfast was wonderful, with options for all tastes and the kindness of the couple who were there every morning we stayed at the hotel - from November 31st to December 2nd. We can say that the hotel is one of the attractions of Florence. We will be back!
2024-11-02
Thanks for all the staffs we met at the hotel, they all are amazing! They did the best job!
2024-11-01
Thank you so much! Everyone was very professional and warm. Cheers!
2024-10-31
Good
2024-10-30
Thanks to everyone, especially Danielle.
2024-10-29
Overall very good job for everything, thank you very much.
2024-10-28
Thank you for the warm welcome traveling alone
2024-10-27
Everything was really great! The front staff were very professional and gave us great recommendations. We were very happy with the stay!
2024-10-27
We were visiting from the US. The staff was very friendly and accommodating. If we come back to Florence, I would choose to stay there again but our return to the city is unlikely. Thank you to a great staff.
2024-10-27
All of the staff, from first greeting at check in, to bartender, to manager, to check out, were extremely polite and helpful.
2024-10-26
Wonderful stay
2024-10-26
Nice to have detail explanation for late check in. Very thanks to front staff.
2024-10-26
The hotel wa super clean and the location was so convenient, but most of all is the amazing staff! This hotel literally has the best staff that I have ever met and I travel a lot! The best customer service ever! From the reception team to the bar tender, everyone was very helpful. Thanks a lot for an unforgettable stay :)
2024-10-25
Nos sentimos muy cómodos en nuestra estadía, sin duda regresaríamos ya que el personal se portó muy amable con nosotros y todo impecable.
2024-10-25
Thank all the staff offer the excellent service.
2024-10-24
Agradecemos ,a todo el personal ! A Alessandro de la barra ,que hasta se tomó una foto con nosotros, excelente ser humano,los chcios que nos atendieron,tratando de hablar nuestro idioma y poniéndose a disposición!!! Excelente estadía en Florencia! Gracias equipo!!! Hasta la vuelta!!! Abrazos! Ale y Rubén!!!
2024-10-23
Une énorme merci à Franchesca à l’accueil, elle est très aimable,très souriante ce fut agréable d’être servi par celle-ci. Bravo pour ton professionnalisme Franchesca !
2024-10-23
Hotel staff, from front desk, to breakfast servers were perfect. We felt welcomed, and cared for. The staff were cheerful, and very eager to help. Outstanding customer service. Will definitely stay when visiting Firenze again. We did not know you were also in Napoli, and Roma. Will definitely look for your properties in the future.
2024-10-23
The front desk staff was so friendly and helpful. Excellent team and wonderful hotel
2024-10-20
I would like to thank Daniele for his promptness, which was essential in answering several questions about the city.
2024-10-18
Front desk staff are very friendly and welcoming.
2024-10-18
Thanks for your warm hospitality. All staffs are very helpful. We will like to specially thanks to Matto for his excellent service on our first day. Cheers.
2024-10-18
Very friendly and helpful front desk staff. Directed us to a good restaurant nearby on a dark, rainy night. Location near train station is excellent!
2024-10-18
Nous avons été très bien accueilli. Le personnel est à l'écoute des clients de façons discrète et efficace. Merci.
2024-10-17
The reception staff are nice and helpful
2024-10-17
Just want to thank the staff . They are professional and kind and responsive
2024-10-17
We have a very satisfying stay with excellent service and reception staff!
2024-10-16
Thanks to Christian and the team(sorry didn’t catch their name) another two guys who on duty with him and the afternoon shift.
2024-10-16
Special thanks to Christian and Matteo for how welcome they made us feel, like “guests” :)
2024-10-16
Thank you for the welcome note, very friendly staff and parting bag of pasta, nice touch!
2024-10-15
I wanted to thanks to Gema, she was fantastic, I have a wonderful breakfast!!
2024-10-15
Staff were fantastic and services were quick and easy
2024-10-15
Vielen Dank für den angenehmen Aufenthalt.
2024-10-14
The lady who was at the breakfast is very kind, and happy. She made the best cappuccino I've had in Italy. Thank you!
2024-10-14
Every person we interacted with from the front lobby, bartender, house keeping, and at the breakfast buffet was really pleasant and friendly.
2024-10-14
Gentlemen in the front desk were awesome! Lady bartender was great as well!
2024-10-14
We had a great stay! Thank you, good job!
2024-10-14
Happy to stay in C joy, all the staffs very helpfull and friendly; especially Danielle 👍 He so nice, even he help to take a picture for us.
2024-10-13
Great service. I appreciate the professional staff and management.
2024-10-12
Thank you for your support
2024-10-11
The staffs at front desk are nice and friendly
2024-10-11
.
2024-10-10
Thank you so much for your warm and cheery disposition. Out stay was very pleasant.
2024-10-10
Thankssss
2024-10-08
Very helpful with early check in of bags
2024-10-08
thank you for your service i hope see you again
2024-10-08
Thank you to all the staff at c-hotels Joy for making our stay so pleasant!
2024-10-06
Café da manhã muito gostoso e hotel muito organizado. Agradecemos muito a atenção e gentileza dedicados no período de nossa estadia.
2024-10-02
Grazie mille per essere rimasto.
2024-10-02
Wonderful Hotel I had a very pleasant stay your front staff was really friendly and efficient the location was perfect and I hope to return one day
2024-10-01
Very polite and friendly, thank you!
2024-09-30
Thanks for everything, everybody so kind and friendly
2024-09-28
Thanks to everyone for making our stay so great while in Florence!
2024-09-28
Staff were polite, professional and made every effort to make us welcome, going above and beyond to make sure our stay was pleasant and enjoyable. We only wish we had had time to stay more than one night! We definitely hope to come back and stay at the hotel in the near future!
2024-09-27
Thank you Amber for making our stay so enjoyable. Without you and your desire to give 100 % customer service, we would have moved to a different hotel. Thank you again!
2024-09-24
Thanks for nice team!!
2024-09-24
Big thanks to the reception team for their warm welcome and making me feel right at home! They even upgraded my room, which was such a nice surprise
2024-09-24
The front desk provided the most friendly service we received in Switzerland, Portugal and Italy. Truly wonderful front desk staff, both at check-in around noon on 22-September, as well as check-out at 4:30am on 23-September. Thank you to everyone!
2024-09-23
thank you
2024-09-23
Thank you for tour kindness
2024-09-22
Очень хорошая работница ресторана во время завтрака
2024-09-21
The team at the front desk was very welcoming, helpful with choices of places to visit and for dining options, including great gelato place at Gelateria Di Medici. Keep up the great customer service and definitely a 5-star plus service. I don’t even get that kind of service at other higher start-rated hotels! Kudos to the management for training a great team at the front desk. Will definitely consider your hotel next time in Florence.
2024-09-19
Grazie
2024-09-19
What a fabulous stay!!! I will recommend this hotel to everyone!!! And the small gift of pasta was really fabulous!!!
2024-09-15
Thank you for your kind greetings. It makes uour journey much more nice!!
2024-09-14
All the staff is phenomenal. Daniele and Christian were especially helpful!
2024-09-13
Very good hotel Lovely people and very helpful Thank you
2024-09-13
Excellent reception & breakfast room staff! Friendly, helpful people who made the stay even better
2024-09-13
Many thanks to all staff, the were all fantastico!
2024-09-13
Excellent service from the lady in the breakfast room!! Very friendly and a pleasure.
2024-09-10
Special thanks to Christian for his helpful services and greetings during our stay.
2024-09-09
Agradecer el trato excelente recibido durante nuestra estancia
2024-09-09
Excellent, friendly service.
2024-09-08
All in all, we had a great time at your hotel and one of the best hotel beds we ever slept in 😊 the personal note at check in was also really great. We enjoyed the great variety of the breakfast buffet. But most of all, I would like to thank your staff, they were at all times kind, helpful and made our stay really special. Thanks!
2024-09-08
Unglaublich freundliches, aufmerksames und hilfsbereites Team hinter der Eingangstheke und beim Frühstück.
2024-09-08
The night staff, I believe their names are Juliusc at the front desk and also Alesandro in the bar. Juliusc was extremely professional and accommodating even at one o'clock in the morning. He promptly checked us in, and even offered us to use his phone charger. The train station has some sort of glitch with the kiosk and unfortunately we missed our last train out to Roma termini which resulted in us having to spend the night. The bartender Alesandro was super friendly and just a delight. He had an amazing sense of humor and made us laugh the entire time. He recommend a bottle of wine which was fantastic. We were spending the day celebrating our 25th wedding anniversary in Florence so considering that we missed the train out he was a bright spot that ended the day on a positive note. We can't thank him enough for his generosity and good company. And we can't forget the chocolate cake and strawberries! Thank you! The hotel was well kept, very clean and smelled wonderful. We would definitely stay here again if ever in Florence.
2024-09-07
Muchas gracias a los chicos de la recepción, especialmente a los que hablaban español. Nos ayudaron mucho y fueron muy amables y atentos, siempre tratando de complacet a los huéspedes. Muy agradecido con ellos
2024-09-05
Enjoyed our stay, the front reception did an amazing job with assisting us with our luggage prior to checking in our room and after we have already checked out and still wanted to explore the area.
2024-09-03
The staff at the front desk during check in and check out were very helpful and friendly!
2024-09-02
thanks for the front desk staff and the friendly bartender.
2024-08-31
Staff all very friendly
2024-08-30
Bravo
2024-08-30
The hotel was excellent!
2024-08-28
Everyone at the hotel was very kind and helpful, the front desk, the manager, and the breakfast staff. The accommodation was great. Food was nice. WiFi was nice too.
2024-08-28
Everything was great for our stay. Room clean, the lobby clean the staff were awesome. We had an excellent stay.
2024-08-28
We enjoyes our stay. Thanks
2024-08-26
The team at C- Joy hotel, wow what an amazing team you have.
2024-08-24
I was 4th times to stay at your hotel I satisfy always with your room Best regards WAKATSUKI
2024-08-24
My gratitude to entire staff.
2024-08-24
A really convenient and lovely hotel, friendly staff and clean, modern and comfortable rooms, came with my husband whilst celebrating my 50th birthday, a very memorable stay and wouldn't hesitate to stay again. Thank you
2024-08-24
We had a lovely stay. The staff were very professional, friendly and helpful.
2024-08-24
Thank you. Amazing hotel apartment
2024-08-23
Todos muy amables y el servicio excelente.
2024-08-22
Thank You for the personal Message at our room, the kind personal at the bar and the very polite People at the breakfast-room!
2024-08-22
Thanks to everyone who made our stay one of the best! You are all amazing individuals
2024-08-21
Un ringraziamento soprattutto a Cristian che ci ha dado delucidazioni sulla nostra prossima prenotazione
2024-08-21
Nice Hotel and the Bar is so amazing
2024-08-21
We enjoyed our visit very much and would recommend your Hotel to others. Well done!
2024-08-20
Front desk was great and welcoming
2024-08-18
All the front desk staff was amazing. Very friendly, helpful and professional.
2024-08-17
nice reception and service
2024-08-17
Excellent morning, day, and night staff! Very personable and accommodating!
2024-08-16
Million thanks to the great staff
2024-08-16
Everyone was fantastic!
2024-08-15
We LOVED this hotel and were sorry that we’d only booked one night. The staff was exceptional- friendly, helpful, welcoming; and the hotel itself, although small, was phenomenal. Beautiful, contemporary design in the hotel and in the rooms, and everything was very clean. Extremely comfortable and enjoyable place to stay. Very convenient location in the center of town.
2024-08-15
Two gentlemen at the reception were friendly, helpful and very nice.
2024-08-14
Many thanks to all the staff for the nice service
2024-08-14
Very good.
2024-08-13
The staff was wonderful
2024-08-13
Very friendly you made our visit very special. We also appreciate the food recommendations given.
2024-08-12
Excellent reception staff with local information, very well maintained hotel
2024-08-09
Gracias por su buen servicio
2024-08-09
Complimenti a tutto lo staff, veramente ragazzi disponibili, accoglienti e solari!
2024-08-08
Well done
2024-08-08
Thank you for your service
2024-08-07
Both gentlemen a pleasure to deal with. Especially the person who checked me into the hotel.
2024-08-06
I was in Florence for a wedding and to see tourist attractions, and the staff was absolutely amazing. Everyone was very sweet and I would definitely be back again in the future. From a fellow Canadian, thank you so much for the hospitality!!
2024-08-06
The Joy staff’s hospitality was exceptional especially Mr Christian and Danielle and even the person at the cafe. I must thank all of you for such an amazing experience. It was the best hotel stay during my complete trip.
2024-08-03
All the staff were extremely helpful and friendly. We truly enjoyed our stay and we will stay at Hitel Joy again next time we are in Florence.
2024-08-02
Thank you for your help, really enjoy to stay in Joy Hotel
2024-07-27
Thank you all your kind service
2024-07-26
very very nice HOTEL! perfect!!
2024-07-24
Un grand merci pour votre accueil et votre gentillesse.
2024-07-23
good service
2024-07-21
Sehr freundliches Personal
2024-07-21
The gentleman that assisted with the checking provided stellar service.
2024-07-20
All the staff made our stay the best one, we were on our honeymoon, either front desk or staff at the bar, treated us excellent, and left us with the desire to come back again.
2024-07-19
Well done
2024-07-19
Alessio was extremely helpful and accommodating
2024-07-15
Great staff
2024-07-14
Everything perfect.
2024-07-13
Thnak you for your service and for a pleasant stay.
Favoloso
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
Via Degli Orti Oricellari 30 Santa Maria Novella, Florence 50123, FI
+39 055214628
2025-07-09
Muchas gracias y saludos