2025-02-04
Atención perfecta
2025-02-03
Merci pour ce séjour sans problème…personnel au petit déjeuner efficace et disponible
2025-02-03
Le séjour s’est très bien passé. L’hôtel était parfait et sa situation excellente. Nous revuendrons
2025-02-02
Muy agradecida con El personal de recepción, nos atendieron muy bien 🥰 Recomendados al 100%
2025-01-29
Todo excelente Muy buena predisposición Super recomendables
2025-01-28
.
2025-01-28
Gracias por la atención del personal, pasamos una hermosa estadía ❤️
2025-01-28
El hotel buen situado y muy cerca de la estación. Habitación cómoda y agradable. La atención del recepcionista del domingo por la mañana excelente. Felicitaciones . No obstante la recepcionista del lunes por la mañana antipática
2025-01-27
Dear Management, Thank you for the kind welcome note and the chocolates—it was such a thoughtful touch. I truly value the hospitality and attention to detail that went into making me feel so comfortable. This experience has already set a high bar, and it’s something I won’t forget anytime soon. I enjoyed my stay here in Florence. Thank you again for making it so memorable. Special thanks to Daniele G & Matteo Z at the reception/ front desk and the entire kitchen crew. Best regards, Imran
2025-01-27
Excelente servicio, la recepción todos muy amables, la ubicación del hotel es excelente todo cerca.
2025-01-27
Siamo stati benissimo, personale sempre cordiale e soprattutto attento all'ospite.
2025-01-25
The with curly hair in the reception was really nice and helpful, I want to thank her big time!
2025-01-25
Queremos daros las gracias por el trato recibido en todo momento, muy profesional y cercano. Además, muy agradecidos por los detalles tanto en la llegada como en la salida. Sin duda nuestra estancia ha sido excelente y si volvemos a Florencia repetiremos con vosotros! Muchas gracias!
2025-01-23
I ragazzi del Check in molto cortesi
2025-01-22
Complimenti ai ragazzi della reception super preparati, le ragazze della colazione fantastiche BRAVISSIME
2025-01-21
Gli addetti alla reception sono stati molto gentili e mi hanno salutato allegramente. Grazie.
2025-01-20
It’s been really like home for me staying here!! Gracia!! 🙏🏻
2025-01-20
Personale professionale e gentile . Complimenti
2025-01-19
Excellent in all aspects: comfortable, clean, friendly staff, good location, good breakfast...
2025-01-16
Gracie, very much
2025-01-16
Muchas gracias a Matías, quien nos recibió con mucha amabilidad. También se agradece q hablara español y su paciencia ☺️. Por las indicaciones y sugerencias muy buenas q nos dio también. Muchas gracias por todo 💖
2025-01-16
Ringrazio e mi complimento con il personale della reception per la naturale cortesia e disponibilità dimostrata, sia di chi ho trovato all'arrivo che di chi c'era alla partenza.
2025-01-16
Ottima accoglienza e chiarezza nelle informazioni al check in e check out
2025-01-15
The staff helped me for check in, but I’m not sure about his name, he wears glasses and brown jacket!
2025-01-15
Soggiorno ottimo. Tutto lo staff del desktop particolarmente disponibile. Bravissimi
2025-01-14
La colazione è buonissimo 👍🏻
2025-01-12
ringrazio tanto alessandra e mateo c e mateo f
2025-01-10
Prenderò in considerazione anche le altre strutture se servizio allineato al Vostro
2025-01-07
Ringrazio tutto lo staff e soprattutto a Daniele e Christian sono eccezionali.
2025-01-07
Danielle front desk
2025-01-07
Professionalità e cortesia . Bravi !!!!
2025-01-05
Thank you
2025-01-05
Fomos recebidos com muita gentileza e amabilidade. Agradecemos com carinho..
2025-01-03
.
2025-01-02
I would like to thanks the friendly& helpful staff starting from check in , during stay , check out .
2025-01-02
The hotel is nice, the rooms are clean, all the staff are kind and caring. Thanks especially to Alessandra and Christian for their interest.I would like to stay again
2025-01-02
Ringrazio per la disponibilità, professionalità e cortesia
2025-01-01
Une équipe très agréable, disponible et professionnelle Un grand merci à tous !!! Je recommande fortement
2025-01-01
Tutto perfetto
2024-12-31
Félicitations à Daniele pour sa gentillesse et son efficacité et à la dame du petit-déjeuner pour les mêmes raisons
2024-12-31
Thanks for Matteo!
2024-12-29
Grazie per l'accoglienza e la disponibilità. A presto!
2024-12-29
Por los detalles de bienvenida, la tarjeta a mano es todo un detalle, dejar las maletas después del check in y la amabilidad del personal De recepción
2024-12-27
The staff are polite and passionate! They explained everything with patience.
2024-12-27
Daniele is one of the most kind staff
2024-12-25
The management and hospitality really stand out from other hotels, definitely would visit again if i ever come back to Italy.
2024-12-25
Thank you for your kindness
2024-12-23
Pasamos unos días inolvidables en Florencia y uno de los puntos fuertes fue el haber escogido un buen hotel, Alessio nos trató muy bien desde el check in, y todo el equipo muy amable. Sin duda la próxima vez que regresemos a Florencia, estaremos muy contentos de volver a alojarnos en vuestro hotel. Felicidades al equipo y Manager Feliz navidad Un saludo Cristian y Ayda
2024-12-23
La nota de bienvenida y además en nuestro idioma materno, ha sido una grata sorpresa que ha hecho el inicio de nuestra estadía más agradable. El servicio de todos los empleados ha sido muy amable, estos detalles sin duda son un estímulo para volver y recomendar su hotel.
2024-12-21
When we check in, the reception is very polite and friendly. When we back to hotel very late in night, there was one drunk man sat next the card scanner, when I was wondering if I should cross his head to scan the access card. Then the reception came to help.
2024-12-19
Merci beaucoup pour votre accueil, nous avons passé très bien les petits vacances chez vous !
2024-12-19
Staff working in night shift at reception are great., Quite helpful and friendly.. Will miss the stay thier! And yes amazing breakfast, the lady prepared vegan food for us!
2024-12-18
Thanks for such amazing service
2024-12-18
Thank you for being so friendly and welcoming. You made us feel at home. All of the staff we met during our stay were extremely kind and welcoming.
2024-12-16
Merci à toute l’équipe pour votre sympathie et votre professionnalisme :)
2024-12-16
Personale Professionale, cortese ed empatico! Camera bellissima con tanti servizi Colazione internazionale ottima Che dire! Super!
2024-12-15
Really nice hotel which I stay in Europe!!!
2024-12-13
Grazie per tutti
2024-12-13
Muchas gracias! todos fueron muy amables, el personal de recepción es excelente y el desayuno estuvo buenísimo.
2024-12-13
Grazie per la vostra gentilezza e per aver accolto le nostre richieste speciali. Non dimenticherò la mia esperienza qui.
2024-12-09
Un grazie per la gentilezza e la cordialità di tutto il personale sempre sorridente e disponibile.
2024-12-09
excellent bed linen !!! friendly receptionist in the evening serving us in the bar
2024-12-09
A really lovely stay, thank you to all the staff
2024-12-06
Gracias por la atención en el desayuno a (Kawissa y la otra señora), y también a los de recepcion. Todos súper amables.
2024-12-06
Stanza bellissima e confortevole. complimenti!
2024-12-06
Thank you
2024-12-04
Grazie
2024-12-03
Ringraziamo per aver reso migliore la nostra vacanza 😉
2024-12-01
Alesso y Mateo súper anfitriones y amables. Felicidades!
2024-11-30
Ringrazio Alessandra di cuore per essersi subito attivata alle mie esigenze
2024-11-28
Excellent Location and the staff are very kind and approachable. I would highly recommend it to everyone and will sure to come again soon.
2024-11-27
Good english skills and welcoming staff. For Italy it is much better than average. Excellent people. For example Matteo from the night shift. But also the colleagues in the morning.
2024-11-27
Gentilezze da parte di tutto lo staff
2024-11-26
I don’t know the names of the two people of the staff that attended us, but they were pretty pleasant, attentive and helped us a lot . The stay has been wonderful and the hotel made it even better, also, congratulations for have wonderful people working in the hotel.
2024-11-24
un ottimo servizio fornito con cordialità e semplicità
2024-11-23
Service was amazing, very respectful and friendly. I will recommend this hotel. Location is great too
2024-11-19
Grazie mille
2024-11-16
Molto carino ed al momento unico tra gli hotel dove sono stata il messaggio di benvenuto personalizzato e scritto a mano. Albergo piccolo ma molto confortevole. Grazieeee
2024-11-15
I have a very pleasant stay. Thank you for making me feel so welcomed 😊
2024-11-14
Muchas gracias por su amabilidad y detalles con el cliente. Limpieza y tranquilidad..
2024-11-14
Grazie per il servizio di qualità, grazie a loro mi sono divertito moltissimo a Firenze.
2024-11-11
exelent
2024-11-12
Merci a l ensemble du personnel pour leur accueil chaleureux
2024-11-08
Exceptional staff at the front desk, very professional and helpful, pleasant to interact with every time
2024-11-08
Thank you for making us feel welcome. We appreciate the daily housekeeping.
2024-11-06
Good
2024-11-06
Simpatia e cordialità della reception
2024-11-06
Complimenti per la cordialità e la disponibilità
2024-11-05
the hotel was clean, friendly with a good location
2024-11-05
Appreciate the upgrade to a room with Balcony, it helped make the 4 night stay more comfortable.
2024-11-04
All staff was friendly, efficient and capable!
2024-11-04
Quería agradecer la agradable estancia que nos han hecho pasar a mi madre y a mí los días que hemos estado alejadas en el hotel. Todos los trabajadores han sido sumamente diligentes y agradables, pero sobre todo Matteo, quien nos atendió con mucha amabilidad y predisposición de ayudarnos desde el momento en que llegamos.
2024-11-04
Thanks to all the staff at the C-Joy Hotel in Florence. Super friendly and helpful. Really a wonderful stay.
2024-11-04
Ambiente notevole sotto ogni profilo.
2024-11-02
We were very well received by the two Mateos on November 30th! We were immediately given a city map with helpful information about places to visit and an offer to make restaurant reservations, which worked perfectly. When we arrived at the room, we received a warm welcome card and two chocolates, all very kind and rare nowadays. The breakfast was wonderful, with options for all tastes and the kindness of the couple who were there every morning we stayed at the hotel - from November 31st to December 2nd. We can say that the hotel is one of the attractions of Florence. We will be back!
2024-11-02
Thanks for all the staffs we met at the hotel, they all are amazing! They did the best job!
2024-11-01
Thank you so much! Everyone was very professional and warm. Cheers!
2024-10-31
Good
2024-10-30
Thanks to everyone, especially Danielle.
2024-10-29
Overall very good job for everything, thank you very much.
2024-10-28
Thank you for the warm welcome traveling alone
2024-10-27
Everything was really great! The front staff were very professional and gave us great recommendations. We were very happy with the stay!
2024-10-27
All of the staff, from first greeting at check in, to bartender, to manager, to check out, were extremely polite and helpful.
2024-10-27
We were visiting from the US. The staff was very friendly and accommodating. If we come back to Florence, I would choose to stay there again but our return to the city is unlikely. Thank you to a great staff.
2024-10-26
Wonderful stay
2024-10-26
Nice to have detail explanation for late check in. Very thanks to front staff.
2024-10-26
The hotel wa super clean and the location was so convenient, but most of all is the amazing staff! This hotel literally has the best staff that I have ever met and I travel a lot! The best customer service ever! From the reception team to the bar tender, everyone was very helpful. Thanks a lot for an unforgettable stay :)
2024-10-25
Thank all the staff offer the excellent service.
2024-10-25
Nos sentimos muy cómodos en nuestra estadía, sin duda regresaríamos ya que el personal se portó muy amable con nosotros y todo impecable.
2024-10-24
Agradecemos ,a todo el personal ! A Alessandro de la barra ,que hasta se tomó una foto con nosotros, excelente ser humano,los chcios que nos atendieron,tratando de hablar nuestro idioma y poniéndose a disposición!!! Excelente estadía en Florencia! Gracias equipo!!! Hasta la vuelta!!! Abrazos! Ale y Rubén!!!
2024-10-23
Hotel staff, from front desk, to breakfast servers were perfect. We felt welcomed, and cared for. The staff were cheerful, and very eager to help. Outstanding customer service. Will definitely stay when visiting Firenze again. We did not know you were also in Napoli, and Roma. Will definitely look for your properties in the future.
2024-10-23
The front desk staff was so friendly and helpful. Excellent team and wonderful hotel
2024-10-23
Une énorme merci à Franchesca à l’accueil, elle est très aimable,très souriante ce fut agréable d’être servi par celle-ci. Bravo pour ton professionnalisme Franchesca !
2024-10-20
I would like to thank Daniele for his promptness, which was essential in answering several questions about the city.
2024-10-18
Front desk staff are very friendly and welcoming.
2024-10-18
Thanks for your warm hospitality. All staffs are very helpful. We will like to specially thanks to Matto for his excellent service on our first day. Cheers.
2024-10-18
Very friendly and helpful front desk staff. Directed us to a good restaurant nearby on a dark, rainy night. Location near train station is excellent!
2024-10-18
Nous avons été très bien accueilli. Le personnel est à l'écoute des clients de façons discrète et efficace. Merci.
2024-10-17
Just want to thank the staff . They are professional and kind and responsive
2024-10-17
We have a very satisfying stay with excellent service and reception staff!
2024-10-17
The reception staff are nice and helpful
2024-10-16
Thanks to Christian and the team(sorry didn’t catch their name) another two guys who on duty with him and the afternoon shift.
2024-10-16
Special thanks to Christian and Matteo for how welcome they made us feel, like “guests” :)
2024-10-16
Thank you for the welcome note, very friendly staff and parting bag of pasta, nice touch!
2024-10-15
Staff were fantastic and services were quick and easy
2024-10-15
Vielen Dank für den angenehmen Aufenthalt.
2024-10-15
I wanted to thanks to Gema, she was fantastic, I have a wonderful breakfast!!
2024-10-14
The lady who was at the breakfast is very kind, and happy. She made the best cappuccino I've had in Italy. Thank you!
2024-10-14
Every person we interacted with from the front lobby, bartender, house keeping, and at the breakfast buffet was really pleasant and friendly.
2024-10-14
We had a great stay! Thank you, good job!
2024-10-14
Happy to stay in C joy, all the staffs very helpfull and friendly; especially Danielle 👍 He so nice, even he help to take a picture for us.
2024-10-14
Gentlemen in the front desk were awesome! Lady bartender was great as well!
2024-10-13
Great service. I appreciate the professional staff and management.
2024-10-12
Thank you for your support
2024-10-11
.
2024-10-11
The staffs at front desk are nice and friendly
2024-10-10
Thankssss
2024-10-10
Thank you so much for your warm and cheery disposition. Out stay was very pleasant.
2024-10-08
Very helpful with early check in of bags
2024-10-08
Thank you to all the staff at c-hotels Joy for making our stay so pleasant!
2024-10-08
thank you for your service i hope see you again
2024-10-06
Café da manhã muito gostoso e hotel muito organizado. Agradecemos muito a atenção e gentileza dedicados no período de nossa estadia.
2024-10-02
Grazie mille per essere rimasto.
2024-10-02
Wonderful Hotel I had a very pleasant stay your front staff was really friendly and efficient the location was perfect and I hope to return one day
2024-10-01
Very polite and friendly, thank you!
2024-09-30
Thanks for everything, everybody so kind and friendly
2024-09-28
Thanks to everyone for making our stay so great while in Florence!
2024-09-28
Staff were polite, professional and made every effort to make us welcome, going above and beyond to make sure our stay was pleasant and enjoyable. We only wish we had had time to stay more than one night! We definitely hope to come back and stay at the hotel in the near future!
2024-09-27
Thank you Amber for making our stay so enjoyable. Without you and your desire to give 100 % customer service, we would have moved to a different hotel. Thank you again!
2024-09-24
Big thanks to the reception team for their warm welcome and making me feel right at home! They even upgraded my room, which was such a nice surprise
2024-09-24
The front desk provided the most friendly service we received in Switzerland, Portugal and Italy. Truly wonderful front desk staff, both at check-in around noon on 22-September, as well as check-out at 4:30am on 23-September. Thank you to everyone!
2024-09-24
Thanks for nice team!!
2024-09-23
thank you
2024-09-23
Thank you for tour kindness
2024-09-22
Очень хорошая работница ресторана во время завтрака
2024-09-21
The team at the front desk was very welcoming, helpful with choices of places to visit and for dining options, including great gelato place at Gelateria Di Medici. Keep up the great customer service and definitely a 5-star plus service. I don’t even get that kind of service at other higher start-rated hotels! Kudos to the management for training a great team at the front desk. Will definitely consider your hotel next time in Florence.
2024-09-19
What a fabulous stay!!! I will recommend this hotel to everyone!!! And the small gift of pasta was really fabulous!!!
2024-09-19
Grazie
2024-09-15
Thank you for your kind greetings. It makes uour journey much more nice!!
2024-09-14
All the staff is phenomenal. Daniele and Christian were especially helpful!
2024-09-13
Very good hotel Lovely people and very helpful Thank you
2024-09-13
Excellent service from the lady in the breakfast room!! Very friendly and a pleasure.
2024-09-13
Excellent reception & breakfast room staff! Friendly, helpful people who made the stay even better
2024-09-13
Many thanks to all staff, the were all fantastico!
2024-09-10
Special thanks to Christian for his helpful services and greetings during our stay.
2024-09-09
Agradecer el trato excelente recibido durante nuestra estancia
2024-09-09
Excellent, friendly service.
2024-09-08
The night staff, I believe their names are Juliusc at the front desk and also Alesandro in the bar. Juliusc was extremely professional and accommodating even at one o'clock in the morning. He promptly checked us in, and even offered us to use his phone charger. The train station has some sort of glitch with the kiosk and unfortunately we missed our last train out to Roma termini which resulted in us having to spend the night. The bartender Alesandro was super friendly and just a delight. He had an amazing sense of humor and made us laugh the entire time. He recommend a bottle of wine which was fantastic. We were spending the day celebrating our 25th wedding anniversary in Florence so considering that we missed the train out he was a bright spot that ended the day on a positive note. We can't thank him enough for his generosity and good company. And we can't forget the chocolate cake and strawberries! Thank you! The hotel was well kept, very clean and smelled wonderful. We would definitely stay here again if ever in Florence.
2024-09-08
All in all, we had a great time at your hotel and one of the best hotel beds we ever slept in 😊 the personal note at check in was also really great. We enjoyed the great variety of the breakfast buffet. But most of all, I would like to thank your staff, they were at all times kind, helpful and made our stay really special. Thanks!
2024-09-08
Unglaublich freundliches, aufmerksames und hilfsbereites Team hinter der Eingangstheke und beim Frühstück.
2024-09-07
Muchas gracias a los chicos de la recepción, especialmente a los que hablaban español. Nos ayudaron mucho y fueron muy amables y atentos, siempre tratando de complacet a los huéspedes. Muy agradecido con ellos
2024-09-05
Enjoyed our stay, the front reception did an amazing job with assisting us with our luggage prior to checking in our room and after we have already checked out and still wanted to explore the area.
2024-09-03
The staff at the front desk during check in and check out were very helpful and friendly!
2024-09-02
thanks for the front desk staff and the friendly bartender.
2024-08-31
Staff all very friendly
2024-08-30
The hotel was excellent!
2024-08-30
Bravo
2024-08-28
Everything was great for our stay. Room clean, the lobby clean the staff were awesome. We had an excellent stay.
2024-08-28
We enjoyes our stay. Thanks
2024-08-28
Everyone at the hotel was very kind and helpful, the front desk, the manager, and the breakfast staff. The accommodation was great. Food was nice. WiFi was nice too.
2024-08-26
The team at C- Joy hotel, wow what an amazing team you have.
2024-08-24
Thank you. Amazing hotel apartment
2024-08-24
My gratitude to entire staff.
2024-08-24
A really convenient and lovely hotel, friendly staff and clean, modern and comfortable rooms, came with my husband whilst celebrating my 50th birthday, a very memorable stay and wouldn't hesitate to stay again. Thank you
2024-08-24
We had a lovely stay. The staff were very professional, friendly and helpful.
2024-08-24
I was 4th times to stay at your hotel I satisfy always with your room Best regards WAKATSUKI
2024-08-23
Todos muy amables y el servicio excelente.
2024-08-22
Thanks to everyone who made our stay one of the best! You are all amazing individuals
2024-08-22
Thank You for the personal Message at our room, the kind personal at the bar and the very polite People at the breakfast-room!
2024-08-21
Nice Hotel and the Bar is so amazing
2024-08-21
We enjoyed our visit very much and would recommend your Hotel to others. Well done!
2024-08-21
Un ringraziamento soprattutto a Cristian che ci ha dado delucidazioni sulla nostra prossima prenotazione
2024-08-20
Front desk was great and welcoming
2024-08-18
All the front desk staff was amazing. Very friendly, helpful and professional.
2024-08-17
Excellent morning, day, and night staff! Very personable and accommodating!
2024-08-17
nice reception and service
2024-08-16
Everyone was fantastic!
2024-08-16
Million thanks to the great staff
2024-08-15
We LOVED this hotel and were sorry that we’d only booked one night. The staff was exceptional- friendly, helpful, welcoming; and the hotel itself, although small, was phenomenal. Beautiful, contemporary design in the hotel and in the rooms, and everything was very clean. Extremely comfortable and enjoyable place to stay. Very convenient location in the center of town.
2024-08-15
Two gentlemen at the reception were friendly, helpful and very nice.
2024-08-14
Very good.
2024-08-14
Many thanks to all the staff for the nice service
2024-08-13
The staff was wonderful
2024-08-13
Very friendly you made our visit very special. We also appreciate the food recommendations given.
2024-08-12
Excellent reception staff with local information, very well maintained hotel
2024-08-09
Gracias por su buen servicio
2024-08-09
Complimenti a tutto lo staff, veramente ragazzi disponibili, accoglienti e solari!
2024-08-08
Well done
2024-08-08
Thank you for your service
2024-08-07
Both gentlemen a pleasure to deal with. Especially the person who checked me into the hotel.
2024-08-06
I was in Florence for a wedding and to see tourist attractions, and the staff was absolutely amazing. Everyone was very sweet and I would definitely be back again in the future. From a fellow Canadian, thank you so much for the hospitality!!
2024-08-06
The Joy staff’s hospitality was exceptional especially Mr Christian and Danielle and even the person at the cafe. I must thank all of you for such an amazing experience. It was the best hotel stay during my complete trip.
2024-08-03
All the staff were extremely helpful and friendly. We truly enjoyed our stay and we will stay at Hitel Joy again next time we are in Florence.
2024-08-02
Thank you for your help, really enjoy to stay in Joy Hotel
2024-07-27
Thank you all your kind service
2024-07-26
very very nice HOTEL! perfect!!
2024-07-24
Un grand merci pour votre accueil et votre gentillesse.
2024-07-23
good service
2024-07-21
The gentleman that assisted with the checking provided stellar service.
2024-07-21
Sehr freundliches Personal
2024-07-20
All the staff made our stay the best one, we were on our honeymoon, either front desk or staff at the bar, treated us excellent, and left us with the desire to come back again.
2024-07-19
Well done
2024-07-19
Alessio was extremely helpful and accommodating
2024-07-15
Great staff
2024-07-14
Everything perfect.
2024-07-13
Thnak you for your service and for a pleasant stay.
2024-07-10
Gli impiegati erano gentili. Specialmente le donne responsabili della colazione erano gentili. Grazie.
2024-07-09
En el Check in fueron sumamente atentos y hospitalarios!
2024-07-09
Very good staff and nice room
2024-07-08
Thank you for the c hotel staff
2024-07-07
very nice
2024-07-07
A parte le pile del telecomando alla camera 104 non funzionante, e il finto armadio per dimensioni, per il resto tutto bene.
2024-07-06
The staff were very pleasant and attentive.
2024-07-03
Thanks for a great customer service and a very professional team!
2024-07-01
They have lots Matheo on the staff and not only them but ALL the staff were incredible.
2024-07-01
Wonderful accommodations. Excellent service from all of the staff, from front desk, housekeeping and service staff.
2024-07-01
Absolutely amazing lovely people
2024-07-01
Thanks for the best service and perfect customer service
2024-06-30
I love this hotel
2024-06-29
Really appreciated the night staff person - a young man who was incredibly helpful and so pleasant. Also greatly appreciated the breakfast woman Giada, she was so thoughtful, remembered our drinks the following day and was constantly cleaning. These two really made the stay worth it.
2024-06-28
Gracias por su atención y servicio!
2024-06-28
Polite staff and helpful.
2024-06-26
Very helpful and courteous staff!
2024-06-24
Grazie a tutti voi, per averci permesso di fare una vacanza meravigliosa! Quando torneremo a Firenze, verremo sicuramente da voi! A presto
2024-06-22
Big thanks to the staff at the reception
2024-06-22
The receptionist at the front desk on the evening of June 21 and morning of June 22 went above and beyond to help us with the shipping of a suitcase that was going to be picked up by a third party service. She was EXTREMELY helpful with printing documents and finding shipping supplies and so polite. Thank you so much.
2024-06-20
Your reception and evening bar staff.
2024-06-20
Our check in was very smooth and overall staff were very friendly and helpful
2024-06-19
Thanks Great location Nice place Generous hospitality
2024-06-19
The team from the welcome to our departure was cordial and hospitable. We truly enjoyed our time there.
2024-06-19
The minute I arrived I was made feel special. The staff were exceptionally helpful and smiling at all times. The room was clean and very comfortable. I will definitely check this chain in my next visit to Italy.
2024-06-19
Thank you for a great stay!
2024-06-15
Staffs are so friendly
2024-06-14
Thanks to Daniel. Was excellent on reception
2024-06-14
The staff we met were extremely helpful and went out of their way to help us with our enquiries
2024-06-14
Complimenti a tutto lo staff, sempre tutti gentili
2024-06-12
Thanks!
2024-06-12
Room with balcony was special. All staff was helpful, professional and friendly
2024-06-10
Super
2024-06-08
I am impressed with the professionalism and quality of services provided by the staff at the front desk and the breakfast area. Special thanks to Danielle for being so helpful and courteous. Will definitely book again for the next trip to Firenze.
2024-06-04
Carlo and Giada were so wonderful! They were so helpful, friendly, and certainly contributed to the stay at the hotel. I cannot say enough about the fantastic service from Carlo and Giada, thank you very much. Lisa Moen
2024-06-04
The bartender and staff at breakfast were extremely courteous, prompt, and eager to go beyond what is to be expected to ensure we were happy. I can’t say enough good words.
2024-06-03
Check in was great and the front desk was most helpful during our stay.
2024-06-03
…
2024-06-03
Agracedimiento a todo el personal y sobre todo a Daniele por hacer nuestra estancia muy muy agradable.
2024-06-01
All the staff we encountered were friendly, helpful, kind, respectful and very courteous - really lovely people, well done to you all, you should be very proud!
2024-05-31
Thank you very much! I’ll be returning in the near future.
2024-05-30
Recepcionist Mateo qas very kindly and helpful
2024-05-30
Friendly and helpful staff! Great facility and breakfast! Value for Money!
2024-05-29
Great staff! Thank you to Ricardo and Carlo at the bar!!! We were a loud group!
2024-05-29
Everyone was very nice
2024-05-29
Front desk staff, bartenders, and breakfast staff.
2024-05-27
Nice to stay there
2024-05-25
Bien por todo el personal
2024-05-25
初めての旅をとても良いものにしてくれました。ありがとう。
2024-05-25
Staff were friendly and helpful…esp Alexandria! Breakfast buffet staff very nice and hard working
2024-05-23
Rooms very clean and tidy. Excellent scent. All staff from reception to room attendents were extremely friendly and polite.
2024-05-22
It was a great stay. Thank you.
2024-05-22
Everyone was great
2024-05-22
To everyone
2024-05-21
Thank you Daniele and Matteo, they are friendly
2024-05-20
The breakfast was wonderful!
2024-05-20
Your hotel is fabulous and the staff are a credit to you. We received a very warm welcome and nothing was too much trouble. We have stayed with you twice and plan to see you next year!! 😀😀😀😀😀😀
2024-05-18
Thanks
2024-05-17
Thank you to the staff for making our stay a wonderful experience.
2024-05-17
Professional and helpful
2024-05-16
Ty
2024-05-16
Grazie al vostro meraviglioso staff.Grazie.
2024-05-14
Agradeço a honestidade dos colaboradores, pois deixei minhas joias no quarto e após o check out, quando voltei, estavam guardadas na recepção. Parabéns!!! 👏🏻👏🏻
2024-05-13
Grazie mille per tutta la vostra ospitalità, gentilezza, cordialità.
2024-05-13
Bonjour et merci de votre accueil de grande qualité et de vos conseils précieux ,nous avons passé un excellent séjour dans votre hôtel et nous reviendrons prochainement À bientôt
2024-05-12
very good hotel
2024-05-11
Gracias! Nos encanto estar en el hotel y la atención. Nos gustó mucho la seguridad que utilizan a la noche de abrir las puertas con la tarjeta de la habitación.
2024-05-10
Thank you guys so much for helping as
2024-05-09
We liked being so close to the train station. The staff at the front desk were very helpful and friendly. Breakfast was great!
2024-05-08
We were made to feel very welcome and we’re greeted every morning at breakfast. Mateus was especially helpful on our arrival
2024-05-08
Staff were very accommodating and patient. When I have constructive feedback for my room, the staff paid attention, offered to switch rooms, and made sure my immediate needs were met. We stayed in a lot of hotels during our vacation and this was the only one where I didn’t feel the shower floor was clean enough to not wear flip flops. This is a core concern of mine as the grout in the shower as black as the tile and you could visibly see blackening along the rim of the shower. My initial feedback details my concern for lack of ventilation in the bathroom of room 111. Otherwise I had no complaint- our stay was pleasant and the staff was wonderful. I personally won’t return based on the design choice of the black shower bottom hiding mold and mildew- otherwise this hotel is in a great location and with long term improvements it may meet my personal hygiene standards in the future.
2024-05-07
Thank you very much.
2024-05-07
Thank you for the gift upon check in and check out date
2024-05-06
Great Hotel, good location!
2024-05-06
Todo el personal con el que hemos tratado han sido muy amables y eficientes
2024-05-05
Thank you
2024-05-05
/
2024-05-05
Thanks!!! See you soon!
2024-05-02
Thank you so much. Especially good that it was close to the station, and your breakfast.
2024-05-01
Thanks to all the team that made my engagement proposal happen! And also, the BIG HELP with the car issue. Best team ever
2024-04-29
Thanks the front desk staffs, it felt comfort and relieved.
2024-04-29
Muy agradecido por toda la atención
2024-04-29
Thanks for the stay and professional staff A good operation is in place. Special thanks to Florence Fabricatore ( reservations ) and to Michelle ( reception )
2024-04-28
your kindness made our stay in Florence so much more memorable. thank you!
2024-04-28
I would like to thank all the reception they were more than helpful
2024-04-28
Amazing stay!!!
2024-04-27
Bar tender was very hospitable
2024-04-26
Todo muy bien durante la estadía, los detalles a la llegada y a la salida me parecen algo muy bueno de su parte y definitivamente volveré a hospedarme con ustedes.
2024-04-24
Chris is very nice person and he served well and very communicative.
2024-04-22
The staff were amazing, particularly, the information, warmth and service of the two Matteo's on the front desk. They were stellar and deserve personal recognition as they are exemplary to your business.
2024-04-20
Really nice and polite staff
2024-04-19
All staff we encountered were excellent, friendly helpful and efficient
2024-04-19
Everyone was so friendly and helpful.
2024-04-18
Alambra, Mateo (2), Christian, Alesandra, Giada, Lorendano, Esmeralda . . . ALL stupendous!!
2024-04-18
Ringraziamo tutto lo staff per la professionalità, disponibilità e correttezza nel risolvere la nostra prenotazione errata.
2024-04-15
Very good and corteus staff.
2024-04-15
Cortesia e disponibilità Grazie
2024-04-15
All staff were very friendly, courteous and extremely helpful - concierge, attendant in lounge, housekeeping.
2024-04-15
Thank you for helping us book an excellent dinner and a tour at the Academy museum. Also thanks to the excellent bartender for his service and friendliness.
2024-04-10
Ringrazio per la cortesia e la disponibilità di TUTTO il personale, in particolare della signora in sala colazione
2024-04-09
The team wa excellent
2024-04-09
ringrazio per la cordialità di tutto il personale.
2024-04-08
Mateo and Mateo gve us gread service
2024-04-07
Mateo was excellent! Everybody else was great too but sorry I don’t have their names
2024-04-06
Excelente y cálida atención, seguro volvería y lo recomendaría. Muy buena ubicación cerca de la estación de tren
2024-04-06
Staff was great especially Matteo at reception and the bar tender, they were outstanding and made our stay more pleasurable.
2024-04-04
Thank you for your hospitality
2024-04-03
Alexandra at the front desk was very helpful to us.
2024-04-03
Front desk staff were very friendly and accommodating. Thank you so much for your hospitality.
2024-04-03
Matteo was very helpful and friendly welcoming us.
2024-04-02
Thanks
2024-03-31
Parabéns. O hotel oferece todo o conforto e suporte necessários para um estada agradável.
2024-03-31
Friendly and courteous staff, always cheerful
2024-03-30
Thanks
2024-03-30
Wir waren schon 4mal im Joy und wurden noch nie enttäuscht. Personal ist super freundlich und zuvorkommend. Die Zimmer sind sauber und modern, das Frühstücksbüffet ist umfangreich und frisch und die Lage ist unschlagbar. Wir haben schon für unseren nächsten Urlaub wieder im Joy gebucht.
2024-03-29
Thanks for room arrangement for 3persons
2024-03-28
It was my first time in Italy so thank you for being accommodating and helping me feel welcomed
2024-03-26
The entire staff was superb, professional but very friendly, helpful in every way, and always went out of their way to help us in every way. The catering staff were the best we’ve encountered in our many visits to both Florence and other cities in Europe. We will definitively visit this and other hotels in this group again. Well done, especially to this holtel’s wonderful staff!!
2024-03-25
really appreciate for the hand written greeting card and the gift prepare for us. Most of the staffs are nice and friendly. Thank you for going extra miles to make our trip become more memorable
2024-03-23
The hand written welcome card and pasta are appreciated.
2024-03-21
I was thoroughly impressed with the warm hospitality and attentive service during my stay at Joy Hotel. The staff made my stay exceptionally pleasant and memorable.
2024-03-20
Thank you for ensuring everything was perfect during our stay.
2024-03-20
Thank you for accommodating our late arrival and early departure. You exceeded our expectations. Thank you!
2024-03-19
Compliments to Matteo and other gurl that I did not catch the name (with glassess) I interected witht them two and they were so nice!
2024-03-19
Friendly staff and nice breakfast. I’m happy to see to have a balcony for my room.
2024-03-19
Your hotel was a lucky choice for us--we visit Florence once a year and this stay has been the most satisfying. We plan on making your hotel our choice into the foreseeable future.
2024-03-16
Thank you to all the members of the hotel team, day and night, who largely contributed in making our stay a real enjoyment. We received great information to have super lunches, all our questions met answers. Smile, confidence, serious are your values. Save them !
2024-03-15
Overall it was a very good 1 night stay. From check in, front desk personnel to the nice, modern room and amenities incl water kettle and coffee making facilities. Exceeded my expectations especially after seeing the mixed reviews for the other sister C- hotels .
2024-03-15
Thanks for a clean room and a delicious breakfast!
2024-03-14
The staff at reception were very friendly and helpful.
2024-03-12
All of the staff absolutely lovely people. Especially Julianic absolute gentleman, thank you so much Julianic 👏
2024-03-12
Personale della colazione estremamente gentile e disponibile. Colazione decisamente cara come anche la tassa di soggiorno, tarata sui 7 euro al giorno! Come gli hotel a cinque stelle. Il vostro non lo è. E’ un buon hotel a tre stelle, ben servito dal personale e pulito, ma dimostra i suoi problemi nella struttura: la finestra della mia camera non era facile da aprire e il tecnico che mi avete inviato non sembrava troppo professionale.
2024-03-11
Séjour parfait Personnel faisant preuve d'écoute et très sympathique
2024-03-09
merci à toute l'équipe!
2024-03-08
Amazing customer service.
2024-03-13
Je vous remercie du fond du coeur pour votre gentillesse et votre bienveillance..belle équipe..Merci
2024-03-07
Extremely friendly and helpful staff who made me feel welcome. I normally only give full marks if there is a nespresso machine in the room (genuinely makes all the difference) but the extra nice staff made up for it!
2024-03-07
Thank you
2024-03-07
Great staff, everything was amazing about the Joy Hotel
2024-03-06
Concierge impeccabile. Piacevolissimo interior design: sobrio, raffinato, non manca nulla, colori e materiali top
2024-03-06
Thank you for a lovely stay.
2024-03-04
Gracias por dejarnos guardar nuestro equipaje 1 día antes de nuestra reserva.
2024-03-03
Hotel gestito in modo impeccabile! Cortesia, professionalità e cura del cliente sono le caratteristiche che mi hanno impressonato positivamente. Ci tornerò e lo sceglierò come albergo tutte le volte che dovrò tornare a Firenze.
2024-03-02
The staff was terrific and were helpful with all of our questions. We would stay at Joy Hotel again if in Florence.
2024-03-02
It was nice time during the stay ,Thank you for your hospitality
2024-03-02
Main areas were always clean regardless of the time. Smile on all the staff members, courteous.
2024-02-29
Buenos días, quería comunicarles que estuvimos muy agusto durante nuestra estancia. Estuvimos en varias ciudades de Italia esa semana y vuestro hotel es el que más nos gustó y donde estuvimos más cómodos. Lo recomendaremos, y si volvemos a ir de vacaciones sin duda os elegiremos de nuevo. Muchas gracias por todo y un saludo!
2024-02-29
Gracias por la ayuda prestada, información recibida y preocupación de que estemos lo mejor posible.
2024-02-29
Thank you for everything our stay was wonderful.
2024-02-29
Keep doing a great job.
2024-02-29
.
2024-02-28
Hemos estado 4 días en Florencia y este hotel nos ha gustado mucho. El personal muy amable, limpieza y la habitación en general un 10! Muchas gracias por hacer nuestras pequeñas vacaciones perfectas.
2024-02-28
Fueron todos en extremo amables, eficientes y muy flexibles. Realmente excelente el trato y la profesionalidad de los trabajadores.
2024-02-27
Staff are very welcoming and friendly. The hotel is clean and location is very convenient.
2024-02-25
Personale gentilissimo e molto disponibile
2024-02-23
Hotel in great location and the staff were really welcoming and great. The breakfast buffet is great too with good price. Definitely coming back to Firenze will stay in the same hotel. Thank you!
2024-02-23
Encantada con la elección de su hotel. Las instalaciones son muy bonitas y limpias, el personal es muy amable y en verdad hacen todo lo posible por entender al huésped. El buffet del desayuno es muy variado y los alimentos muy ricos. La persona que atiende en el desayuno es muy amable y servicial.
2024-02-22
The breakfast was amazing!
2024-02-21
Thank you for making our first time in Florence a great first impression!
2024-02-20
friendly and helpful staff
2024-02-20
Very kind and comfortable stay!
2024-02-20
Gracias por su actitud positiva.
2024-02-20
Todos muy amables durante nuestra estadía!
2024-02-18
TRES BON SEJOUR MERCI
2024-02-15
We had a good time staying at your hotel. Staff were professional and friendly. I highly recommend this hotel. Congratulations on the job well done!
2024-02-14
Gentilezza è la parola d’ordine ✌️🤗👍🏾
2024-02-13
Thanks for the welcome card written by the management .It was a very pleasant stay in c-hotel .
2024-02-12
Chère Madame chèr Monsieur ,je vous remercie pour votre accueil et gentillesse, personnel souriant, agréable, tous étaient très propres et avec goût..je reviendrai..
2024-02-12
Ringrazio tutto il personale dell'hotel per la cortesia e soprattutto gentilezza e disponibilità che hanno avuto nei nostri confronti.
2024-02-10
Hôtel parfait
2024-02-10
Excelente atención y predisposición del personal. Muy amables y cordiales
2024-02-09
Everybody was so kind:)
2024-02-09
Come ho scritto nella recensione di booking, una delle migliori esperienze di hotellerie. Veramente struttura splendida e camera spettacolare. Bravi.
Fabulous
Prenotazione e accoglienza
Colazione
Sistemazione
Soddisfazione globale e informazioni generali
Via Degli Orti Oricellari 30 Santa Maria Novella, Florence 50123, FI
+39 055214628
2025-02-05
Todo el personal fue encantador, nos recibieron siempre con una sonrisa y nos atendieron a la perfección. El hotel está situado en un lugar estratégico, muy cerca del centro andando y al lado de la estación de autobús y de la parada del metro que lleva al aeropuerto que funciona de maravilla, tenemos uno cada 4 minutos durante casi todo el día.