c-hotels Joy

2026-10-14

Both Metteo’s from the front desk. They were both very helpful and courteous with our stay.

2026-10-08

Excelente la actitud de servicio de Danielle

2026-10-05

All of the staff from reception to food service to housekeeping all very good. Staff were very friendly and seem to enjoy their jobs ;)

2026-10-04

Wonderful check in person in the evening, excellent bar person in the evening, wonderful checkout person in the morning. Room was clean and comfortable and quiet.

2026-10-04

카운터에 접수 및 응대하신 분들 너무 상냥하고 친절햇니 좋았습니다

2026-10-04

Thank you for the supports during the stay.

2026-10-02

He is very kind.

2026-09-30

Christian on the reception deserves a credit for his kindness and helpfullness.

2026-09-28

Très bel accueil de la part de Christian et de l’ensemble du personnel, on ne peut que recommander cet établissement lors d’un séjour à Florence ,proche des transports tram ou train. 10 minutes à pieds pour se rendre dans le centre dé Florence .Tout est parfait

2026-09-27

Thank you very much to Golnaz (Golly) for her warm welcoming and for offering us a welcome drink. Much appreciated !

2026-09-27

Super hotel e tutti super gentili, disponibili e professionali!

2026-09-25

thanks

2026-09-22

Couldn't of made me feel more welcome.

2026-09-21

Personnel à l'accueil très sympathique et très serviable Personnel au petit déjeuner très attentionné

2026-09-17

Have staff working the hospitality bar

2026-09-16

This is a lovely location and the accommodations pleasant ... it is not that we would not come back ... it is just that there are so many more places to see abroad. Thank you for your hospitality.

2026-09-14

The absolute best stay in Florence! Extremely clean rooms, prime location, and outstanding service. Extra thanks to MATTEO for making us feel so welcome and relaxed during our trip. Florence became even more special because of him. Highly recommended!

2026-09-13

친절하게 응대해 주셔서 감사합니다!

2026-09-12

The reception staff were most helpful and friendly. The breakfast staff were lovely.

2026-09-11

Muchas gracias al personal de recepción, muy amables todos.

2026-09-11

From our arrival to departure the staff were excellent very friendly and helpful absolutely made our stay perfect Food excellent service excellent What a great experience

2026-09-08

Thanks Christian and Ousran in reception J hotel for good recommendations and service Thanks bar service in Diplomat, we spoke motheertongu, it is very please for us.

2026-09-07

Staff assistance in choosing local restaurants was invaluable and he provided us two outstanding options that visited.

2026-09-06

Nous remercions toute l'équipe, pour l'attention qu'ils nous ont apporté.

2026-09-06

In overall the hotel is good and centric I'm a heart of Florence

2026-09-05

Merci aux personnes de l'accueil et du ménage.

2026-09-05

He changed my room immediately. Good.

2026-09-04

Félicitations pour votre professionnalisme surtout Christian à Florence qui essaye très bien de parler français

2026-09-04

Thanks to both Matteos, Christian, Ousman, and all the other reception staff! Ousman helped me find a Barber quickly, Matteo, helped me out and greeted me welcomingly during night shift and was able to help out on the spot with the booking. The staff even put my watch aside, when i forgot about it on the ground floor. Christian changed the music upon request and was helpful. Another Matteo (day shift) recommended vegan and gluten free Restaurants to me, and even asked his vegan friend to send hin a couple, which he then passed to me. Kitchen was able to adjust based on my dietary restrictions.

2026-09-04

Très bon accueil, une belle chambre confortable et super petit déjeuner. Nous avons passé un excellent séjour. Merci

2026-09-02

👍😊🙏

2026-09-01

Excelente servicio ofrecido. Muy buen desayuno.

2026-08-31

Mughal ka in the breakfast section and Daniel in the reception, all staff members are professional and courteous.

2026-08-30

Merci à Gali et Christian pour leur excellent accueil.

2026-08-29

I would like to especially thank the receptionist Matteo Crucisman,his professionalism and politeness, as well as the chef who bakes the best croissants. Thanks for lovely stay.

2026-08-28

all was great and the staff was friendly and helpful at the reception.

2026-08-26

Thank for the excellent service of you and your team.

2026-08-26

We loved our stay. Its a very nice, warm and comfy hotel.

2026-08-26

Très bon séjour et très bon accueil

2026-08-25

Un grand merci à tout le personnel réception et petit déjeuner. Très bon accueil et gentillesse. Nous reviendrons avec grand plaisir.

2026-08-25

Giada, Michela au petit déjeuner, Christian et Matteo à la réception ont été tres accueillants et intentionnés. Superbe accueil. Merci a vous 4. Luisa et Fabio

2026-08-24

You have excellent staff in Michaela and Jade in the breakfast team. Amazing ladies who are kind, smiling, hard-working and observant. They werethe highlight of our stay.

2026-08-23

Ha sido una estancia inmejorable. Calidad del hotel, tranquilidad, silencio, atención de todo el personal tanto para la entrada como en el momento de salida. especialmente de Gely. Para repetir y recomendar.

2026-08-23

因輕軌故障，8/21晚上8點才抵達旅館、櫃檯執勤先生（沒注意他的名字），非常熱忱介紹設施及早餐時間、地點，以及三人房特殊設計，並介紹我們隔天要去的羅馬景點。8/22負責退房的Christian先生效率高，並詢問是否要準備咖啡讓我們帶走，非常貼心。

2026-08-21

I’d like to extend my special thanks to the hotel managers, Christian and Daniele. They are extremely kind people. I’m grateful to them for their kindness and helpfulness. Thank you so much again for everything.

2026-08-21

reception is great with humor

2026-08-19

Thanks for everything, we enjoyed our stay

2026-08-19

Des félicitations particulières aux dames qui nous acceuillaient au petit déjeuner. Toujours souriante. Karine et William

2026-08-18

Merci pour votre gentillesse avenant

2026-08-17

The front desk staff was very friendly and polite, and the breakfast staff were also very courteous.

2026-08-15

Der Aufenthalt war sehr angenehm. Wir haben uns gut betreut und sehr wohl gefühlt. Service und Einrichtung waren perfekt. Vielen Dank für alles!!

2026-08-14

Complimenti per la gestione della struttura e per la cortesia di tutto il personale

2026-08-14

Merci aux personnes de l accueil et du petit déjeuner pour leur gentillesse

2026-08-14

Daniele y Usman excelente service

2026-08-14

Muchas gracias ! Nos encantó el Hotel , no recuerdo el Nombre del Señor de la recepción pero muy muy amable !

2026-08-11

Thank you for the wonderful hotel. comfortable location, clean room, big and comfortable bed, and a delicious breakfast.

2026-08-10

avons particulierement apprecie l'accueil a la reception et la proprete de la chambret

2026-08-08

The staff were all super helpful and friendly. Especially the bartender that worked the bar area. I wish I would have gotten her name. Goli at the front desk was also very helpful with our bookings.

2026-08-07

Had a good experience and suggested it to a friend who booked it for his next stay

2026-08-02

Merci au Christian

2026-08-02

Los recepcionistas Chrtian y Onsman Excelentes

2026-07-30

good！

2026-07-28

Reception staff unbelievable and helpful in our situation of lost passports

2026-07-27

Thanks we love the friendliness , how much the staff care for us with taxi rides meals getting a around and we are so thankful with the ladies in the kitchen the breakfast is amazing and their jokes and smile , I just want to return to the same place. Such wonderful place thank you

2026-07-24

Nous avons passé un très bon moment, l'ensemble du personnel rencontré est serviable et de bon conseil

2026-07-24

I just like to commend Christian and Mateo at the front desk, Michael at the dining toom and Freida at the bar for making our stay at the hotel very special and comfortable. They went out all the way to give us the best service available.

2026-07-23

Micaela en restaurante y Danielle en recepción fueron muy amables en nuestra estadía.

2026-07-22

Complimenti, ottima struttura

2026-07-23

Sempre molto gentili e disponibili, non si può chiedere di meglio!

2026-07-20

Un remerciement au personnel très accueillant et compétent. Mention spéciale à Michèle (ou Mickaela) au service petit déjeuner. Toujours très souriante, à nos petits soins et très sympathique. Merci ☀️☀️☀️☀️☀️

2026-07-19

Everyone have beautiful smile and very kind

2026-07-18

Thank you

2026-07-17

Voglio ringraziare tutto lo staff che ha reso il nostro soggiorno speciale. Un grazie importante a Matteo Z., che ci ha fatto sentire a casa e che ci ha fatto divertire.

2026-07-16

Nous avons passé un excellent séjour. L’hôtel et les chambres sont très agréables. Un accueil irréprochable et un service de grande qualité. Nous reviendrons avec plaisir ! Merci !

2026-07-15

Μείναμε πολύ ευχαριστημένοι σε όλα τα επίπεδα. Σίγουρα θα σας ξανά επισκεφθούμε. Συνεχίστε έτσι!

2026-07-11

thank you to all the staff and advice on places and restaurants

2026-07-09

front desk staff are courteous and helpful.

2026-07-08

Thank you for the free upgrade to a larger room and the warm welcome.

2026-07-06

VERYGOOD

2026-07-06

very good stay!

2026-07-03

Equipe da Recepção prestativos educados Atendentes do cafe manha buffet excelente muito prestativas

2026-07-03

I would like to thank the staff led by Osman

2026-07-02

Vielen Dank für den angenehmen Aufenthalt!

2026-07-02

Excelente atención de Matteo. Nos gestionaron reservas de restaurantes antes de nuestra llegada

2026-06-30

Vert nice staff

2026-06-28

Excellent staff, friendly and helpful at all times. Made our stay all the more enjoyable

2026-06-29

Complimenti al personale, cordiale disponibile e professionale. Ottima camera, e colazione veramente abbondante e speciale. Camera confortevole e servizio eccellente.

2026-06-26

Thank you so much to the management and staff of C-Joy Hotel. We were very well looked after. The staff are amazing.

2026-06-26

Friendly helpful staff

2026-06-23

Les chambres sont propres et bien équipées Le personnel est très sympathique et serviable

2026-06-21

Grazie!!

2026-06-21

Front desk staff were all great. Special shoutout to Matteo who recommended an excellent restaurant where we got special care and discount . Shoutout to Michela at breakfast buffet who made delicious cappuccino and friendly home style service. The little welcome note and departure gift were a beautiful touch to make our stay so memorable !

2026-06-20

Nous remercions vivement l'équipe de l'hôtel Joy (réception , nettoyage, restauration) qui a contribué à ce que notre séjour soit excellent. Nous recommandons vivement cet hôtel, pour l'accueil de l'équipe, le confort de l'équipement, et sa proximité avec les différents lieux de découverte de Florence.

2026-06-20

Good job

2026-06-17

The hotel staff were gracious and always very accommodating. We appreciated the ability to store our luggage the day of our departure and the courtesy refreshments in the bar while we waited for our train departure.

2026-06-16

Excellent service de tous les côtés, avec un grand sourire !

2026-06-16

Que des compliments : - Idéalement situé - Calme (chambre sur l'arrière) - Bien équipé - Personnel compétent, attentif et souriant - Très bon petit-déjeuner Bref, nous recommandons !!!

2026-06-15

Compliments to Goli. She was more than amazing!!!

2026-06-15

Christian, Goli, and Mateo are always very kind and professional. I can’t thank them enough for all they do for me while in Florence.

2026-06-12

Perfekt. Danke

2026-06-09

We loved Matas he welcomed us and gave us great places to visit during our stay.

2026-06-08

thanks to the receptionist girl

2026-06-08

Thank you for your hospitality. I enjoyed my stay very much.

2026-06-02

The stay with exceptional

2026-06-01

Mauritzio at reception was extremely helpful Thank you

2026-06-01

Mauricio was absolutely wonderful and looked after us far better than we imagined. He could. It have been more courteous or more helpful. Such a joy

2026-05-31

All the staff were kind. Check-out was quick. I compliment the cost-effective hotel. You guys will be the best travel hotel if you manage your room dust well

2026-05-30

Such amazing and helpful staff members!! Will definitely stay here if we comr back to Florence!

2026-05-30

Wonderful service and a lovely hotel.

2026-05-26

Thank you

2026-05-24

Thank you for. Great stay.

2026-05-24

Overall very satisfied. Wonderful service and breakfast

2026-05-24

Mulțumim! Excelent personalul la mic dejun, în mod special

2026-05-22

Un grand merci pour les filles responsables du restaurant lors du petit déjeuner

2026-05-19

A

2026-05-19

We had a great stay at your Firenzi hotel. All the staff were really friendly and we thought the breakfast was one of the best we had ever had

2026-05-19

Remerciements pour l’accueil et le service.

2026-05-19

Nous avons passé un excellent séjour avec un très bon accueil de tout le personnel

2026-05-18

Lovely and polite and always helpfull .

2026-05-18

You can not do any better

2026-05-17

Thank you for a lovely stay, we will see you again

2026-05-15

Todo excelente! Muchas gracias por la amabilidad de todo su personal

2026-05-14

Thank you we enjoyed our stay

2026-05-12

I actually think I received the best customer service ever at your hotel in all of the accommodations I've stayed at in Italy, and I've stayed at many over the years. Hats off to Goli :)

2026-05-12

Really good stay. Thank for curtesy shown to us by all.

2026-05-12

Thanks for a lovely stay, all the staff that we met and spoke to were extremely professional and friendly.

2026-05-10

The front desk staff were so warm and friendly. The rooms although not the biggest have very comfy beds and the water pressure in the shower was great.

2026-05-08

Merci à la jeune fille souriante qui nous a accueilli à notre arrivée. Elle parlait français. Merci au jeune homme qui nous a offert un café On a pû s', installer rapidement. Et elle a pris le temps de nous conseiller sur des visites Merci au personnel du petit déjeuner de nous avoir préparé un petit déjeuner à emporter pour le jour de notre excursion

2026-05-07

Mikela is an excellent person. She makes us happy at every breakfast.

2026-05-07

Matteo C was superb at dealing with a stolen phone issue. He spent a lot of time helping us to get things sorted and was always very helpful and friendly.

2026-05-06

The breakfast go box was well done and filling.

2026-05-05

Sehr nette und zuvorkommende Dame beim Frühstück.

2026-05-04

The front desk met all our needs from arranging a 4:30am cab service to a sack breakfast before the cab got there.

2026-05-02

Excellent stay

2026-05-02

Daniele at reception was super helpful and friendly. He made our stay!

2026-05-01

Very clean, comfortable room, well equipped with toiletries. Reception staff were friendly and professional, also giving me a map and helpful information about travelling around the city and how to reach an initial starting point.

2026-04-29

Thanks for check in

2026-04-29

Danili is very helpful.

2026-04-28

Moltes gràcies per l'amabilitat i cortesia del personal. I la simpatia i dedicació del personal de l'esmorzar. Hem tingut una estància molt confortable

2026-04-28

Very pleasant and helpful

2026-04-28

Thank you for your warm hospitality. Your team is amazing:)

2026-04-28

Great stay, great location

2026-04-28

Nous avons passé un agréable séjour dans votre hôtel, le personnel à l'accueil ainsi qu'au petit déjeuner sont très compétents et respectueux. Le matin au petit déjeuner nous avons été servi avec le sourire et la bonne humeur. Nous avons apprécié ces moments partagés avec le personnel et nous ne manquerons pas de recommander votre hôtel à nos amis. Nous vous remercions pour votre accueil.

2026-04-27

Goli, Danielle, Guzman were each marvelous at Reception. VERY helpful, light-hearted and friendly. Jade was exceptional at breakfast.

2026-04-26

Very helpful in getting us a taxi to the wedding venue.

2026-04-26

All staff were helpful and friendly. Daniele on the front desk was excellent

2026-04-26

Thanks to Danielle on reception he was very helpful and accommodating andRadin who was behind the bar was also extremely helpful and he had service with a smile

2026-04-25

A todo el personal de recepción y comedor y limpieza muchas gracias

2026-04-22

This was our second time to Florence but the first to stay at the Joy Hotel. We plan on to keep visiting and have already discussed that there will be no other place for us to stay.

2026-04-22

Staff was very helpful & commodating. Convenient to everything.

2026-04-22

Everyone working at the front desk during our stay was so welcoming and friendly

2026-04-21

The hotel is lovely, is small but very well run. lots of little details that make your stay more comfortable. beautiful decorated. Usually never stay around train stations because is not usually pleasant. Location was wonderful close to everywhere Rodin and all the staff from reception were very nice and friendly

2026-04-21

Besonders bedanken möchten wir uns bei dem äußerst hilfsbereiten und engagierten jungen Mann an der Rezeption. Insgesamt wurden wir von allen sehr gut betreut!

2026-04-20

Thanks Mattheo for friendly manners.

2026-04-19

Very friendly and helpful staff highly recommended

2026-04-19

All the staff were so nice and helpful

2026-04-18

Un grand merci pour l’accueil attentionné. Mention à Shinny et sa partenaire de petit dej qui ont fait de nos matins des moments sympathiques et avec beaucoup de sourire.

2026-04-15

안녕하세요 머무는 3일동안 언어가 통하지 않았지만 숙소의 위치며 청결상태로 편안하게 쉴 수 있었답니다 무엇보다 수압상태가 좋아서 더 만족스러웠어요 항상 행복하시길 바래며 한번 더 이용할수있는 기회가 제 인생에서 주어지길 기원해봅니다 감사합니다

2026-04-14

Equipe maravilhosa, super educados, hotel maravilhoso

2026-04-13

Special thank you for Daniele, he is always very friendly and helpful

2026-04-10

Everyone at the hotel is great! We enjoyed staying here !

2026-04-10

All staff were really nice and up there with best customer service we have received during a hotel stay. Special complaints to all breakfast staff who went above and beyond and reception staff who helped with booking restaurants and recommendations for dinner and rooftop bars

2026-04-06

thanks for making us a nice stay!

2026-04-05

Our thanks go to DANIELE. He is very friendly, polite and always willing to help.

2026-04-04

Accueil excellent et service très agréable pour les petits déjeuners

2026-04-04

Thank you for everything, Mattheo is very kind.

2026-04-04

Merci pour cet excellent séjour

2026-04-02

Very courteous and helpful staff

2026-04-01

Many thanks, we really enjoyed the time stayed in the hotel!

2026-04-01

You had been wonderful, thank you!

2026-04-01

Excelente servicio, Daniele 10 de 10 muy colaborador y responde a todas las preguntas para orientar nuestros planes en Florencia.

2026-03-30

Félicitations au personnel accueil, bar et restauration Très agréable et professionnel

2026-03-30

At reception Uzman( ? Spelling) was friendly and helpful. The two catering staff were excellent, friendly and efficient!! The cleaning person did a very good job. The staff of hotel were exceptional!

2026-03-25

Très belle prestation : accueil, propreté, confort excellents. Plus note spéciale pour le petit déjeuner : parfait, attrayant, excellent et personnel très agréable

2026-03-22

Personale super cortese

2026-03-22

Excellent vibes. Warn people. Nice place. Over all 5 stars

2026-03-16

Merci pour tout

2026-03-16

Matteo at the reception is a star. Polite, precise, keen to help. Thank you Matteo!

2026-03-15

Tutti gentilissimi

2026-03-10

Muy amables todos el personal de recepción y desayuno, en especial Jade, siempre atenta. Gracias.

2026-03-09

L’accueil très sympa

2026-03-09

Accueil parfait de la part de toute l'équipe un remerciement tout particulier au réceptionniste qui parle français qui à été réactif pour nous changer de chambre suite à notre demande un grand merci

2026-03-08

El personal del desayuno muy simpático y correcto, sólo que poca variedad en el desayuno

2026-03-02

Special thanks to Mateo and Christian who welcomed us at check in and were incredibly kind.

2026-03-02

Matteo e Francesca veramente molto gentili

2026-03-01

Complimenti a tutto lo staff

2026-02-28

Complimenti a tutto lo staff, per la gentilezza, cortesia e professionalità.

2026-02-28

chritian and mateo are very kind and helpful

2026-02-25

Keep it up

2026-02-23

Félicitations en particulier à Daniele à l'accueil, Giada et Claudia au petit déjeuner et Radin au bar. Tout le monde a été aimable.

2026-02-17

Abbiamo soggiornato solo una notte, ma è stato sufficiente per avvertire professionalità e disponibilità, ringrazio tutti per l'accoglienza

2026-02-17

Staff gentilissimo, dalla reception alla sala colazioni. Giada è fenomenale nel mettere tutti a loro agio, Daniele gentilissimo nel darmi tutte le migliori info del luogo. Tutto lo staff è stato eccezionale!!!!

2026-02-16

The reception staff provided excellent service. The room was highly comfortable, and the hotel is in a prime location

2026-02-16

5 estrelas

2026-02-15

Appreciated Daniel and Francesca for great support and booking restaurant.

2026-02-14

Thank you Daniele🙏

2026-02-14

Thank you Daniela

2026-02-11

Thank you very much for 3days. I spent comfortable time.And I also enjoyed speaking with staff.

2026-02-10

Cristian e Matteo eccezionali

2026-02-09

Daniele is very professional.

2026-02-05

Abbiamo soggiornato presso la vostra struttura dal 2 al 4 febbraio e ci siamo trovati benissimo! Un 10 di cuore specialmente a Daniele che salutiamo e ringraziamo! Amanda e Max

2026-02-05

El personal ha sido muy atento en nuestra estancia. Gracias

2026-02-04

La amabilidad de Mateo y la alegría de Jade son de agradecer , los dos súper profesionales.

2026-02-04

Благодарю,что вы заботитесь о гостях! Такого теплого приема давно не видела в Италии!

2026-01-31

complimenti agli addetti al ricevimento, sono stati disponibili fin da prima del mio arrivo in hotel, fornendo indicazioni via telefono ed effettuando un check in veloce e ricco di informazioni alle mie richieste.

2026-01-30

Parabéns a toda equipe do hotel. Todos são muito gentis.

2026-01-26

The guys of reception are very agreable, efective and polite.

2026-01-25

Personale molto professionale e soprattutto gentile. Grazie di tutto.

2026-01-20

Thanks for the great service and excellent stay; I’m coming back soon! Greetings from Holland

2026-01-19

Ringrazio tutto il personale che è stato premuroso, ci hanno consigliato dove mangiare, ci hanno fatto lasciare i bagagli per una camminata più tranquilla. Ringrazio tutti i ragazzi che hanno lavorato sabato 17 e domenica 18 gennaio 2026 (scusate ho perso il foglietto con i vostri nomi), in particolare un ragazzo che ci ha dato una camera leggermente più grande

2026-01-19

It was a very comfortable stay. I was happy that all the staff were kind. I really want to stay when I go to Florence again.

2026-01-17

A Cristian en particular y a tofos

2026-01-15

I would love to emphasize Daniele, he was great from the check in, during the stay up to the check out.

2026-01-13

Everyone were very kind and good at their job!

2026-01-12

Thank you Daniele for great help and breakfast staff.

2026-01-08

Matteo’s customer relations was exceptional.

2026-01-06

Tutto perfetto, super cordiali e a disposizione. grazie mille

2026-01-06

Thank you to Danielle who provided us with a complimentary upgrade

2026-01-04

Un'accoglienza perfetta, calorosa, che coccola i clienti durante il loro soggiorno. Personale fantastico!!!

2026-01-04

We checked in on New Year’s Day, and the person who assisted us with the check-in process was Alexandra. She was very helpful and went out of her way to get us settled. She even checked in afterward to make sure we were happy with our room, which I really appreciated. The hotel’s location was excellent—less than a five-minute walk from the train station, and many popular destinations are within walking distance. We chose this hotel because we had luggage coming from the train station, and the meeting point for our bus tour was conveniently located nearby. The hotel offers welcome drinks, complimentary coffee, and some bakery items in the waiting room, which was a nice touch. Our room was very clean and appeared to have been renovated not long ago. The tea kettle was spotlessly clean, and there were several options for tea, instant coffee, and creamers, along with a complimentary bottle of water. The water pressure and drainage in the shower were excellent, and the soap and lotion provided were of relatively good quality. Unlike many small hotels in Europe, this hotel has staff at the front desk available 24 hours a day to assist guests. I did not include breakfast when I booked the hotel because we had to leave early for a bus tour, well before breakfast hours. I also assumed there would be plenty of breakfast options in Florence. However, it was surprisingly difficult to find a restaurant open between 6 and 7 a.m., aside from McDonald’s. We had grown tired of pasta and pastries and were craving fresh fruit and eggs. As a result, we decided to have breakfast at the hotel on our last day in Florence, and we were very pleased. They served fresh fruit and yogurt, greens, eggs, well-cooked quiche, and delicious pastries, all at a very reasonable price. I will definitely return to Florence in the future, and when I do, I will stay at this same hotel and update my review. I hope this place continues to do well.

2026-01-03

Danielle excelente!

2026-01-03

Respekt für die Mitarbieterauswahl. Sie haben sehr freundliche und kompetente Mitarbeiter.

2026-01-03

I arrived in the morning and went to the reception to leave my luggage until check-in. The receptionist looked into it and after a while I was able to check in. As I am Japanese, I have received this kind of service in Japan, but I have never received this kind of service overseas, so I was very impressed. It took a little while, but the housekeeper was very professional, did a thorough final check, and provided us with a very comfortable room. This was the most moving thing about my trip to Italy. After checking in, I was able to enjoy sightseeing at my own pace. Thank you so much.

2026-01-03

Staff were perfect first day reception 1st of January one lady from Rome she was amazing, best welcoming also second of January in breakfast section another lady supported us and she served breakfast after breakfast timing with positive energy. Thanks of them

2026-01-02

Front desk and Servers at breakfast were friendly and helpful, Thank you all! The Hotel is 2 minutes walk from train station, but our room was very quiet and clean, Highly recommended !

2026-01-01

とっても親切で笑顔の接客でした。ありがとうございました。

2025-12-30

Gracias por guardarnos las maletas en las recepcion después del check-out y por adelantar el check-in. Este pequeno detalle y flexibilidad hizo mucho mas agaradbel nuestra estancia.

2025-12-30

Good work

2025-12-27

Grazie per la disponibilità, cortesia, gentilezza

2025-12-25

Merci pour la rapidité d intervention

2025-12-24

Affordable. Room was very clean. Check in and check out was very efficient.

2025-12-24

감사합니다

2025-12-13

Grazie per avermi offerto una camera “comfi” al posto della camera “smart” che avevo prenotato.

2025-12-09

Abbiamo soggiornato solo una notte ci siamo trovati benissimo vicino al centro, personale gentile, camera comoda e calda, colazione ottima! Ci torneremo…

2025-12-01

Good

2025-11-28

Thanks

2025-11-27

Amazing job done to keep the place nice and running well!

2025-11-27

Front desk and restaurant staff very accommodating.

2025-11-28

Livello di pulizia adeguato così cone il comfort della camera. Colazione con bu9ma scelta di prodotti

2025-11-24

Vi ringrazio sempre l’eccellente servizio che offrite. Mi fate sentire sempre a casa ❤️

2025-11-23

people at the reception have always been very friendly and helpulf

2025-11-23

Personale gentile e disponibile. Molto attenta la ragazza addetta alle colazioni.

2025-11-23

Breakfast was so good and felt happy!

2025-11-14

The reception team, the breakfast team and the bar staff Room was also v clean

2025-11-13

很好的体验下次还来

2025-11-11

it was a wonderful experience and a very well good customer service!

2025-11-10

Daniel, Christian and all reception

2025-11-07

Thanks for new visitor information, storing luggage, and helping with transportation.

2025-11-04

Our receptionist during check-in and check-out (and was there every morning) was truly amazing. Very professional, very polite and very helpful. He created a very nice atmosphere that made us relax, feel looked after and genuinely enjoy our stay. Every interaction with every other staff member was excellent and the room and common areas were nicely designed. Kudos!

2025-11-03

Molto disponibili

2025-11-02

Matteo Z and Alessandra were extremely friendly and helpful every step of the way. Thank you.

2025-11-01

Great staff at reception. So nice and caring. Really nice.

2025-10-28

Thank you for the courtesy given for our honeymoon. We had a wonderful stay!

2025-10-27

The concierge who gave me a kind explanation (sry, I don't know his name.)

2025-10-27

Thank you to make our reservetion to the tour in Siena!

2025-10-25

Thank you to your wonderful staff!

2025-10-25

Special thanks to ambra. She is excellent manager. , she is giving best service,

2025-10-24

Everything very good, excellent location

2025-10-23

From the moment we arrived to the day we left the hotel staff were amazing. Friendly, helpful and very professional. We were made to feel very welcomed. Would definitely recommend your hotel to friends in the future. Thank you for going the extra mile.

2025-10-22

What really made this property stand out was the excellent staff - especially Ambra and Alessandra, but really everyone. Their kindness, attention to detail, and helpfulness was fantastic, more like what I would expect at a Ritz-Carlton property. We would definitely stay here again for that reason (although next time I think we would upgrade to the larger room).

2025-10-22

To Justin & the rest of the front desk staff and the young lady who took care of us in the breakfast room!!

2025-10-21

Thank very nice

2025-10-17

Obrigada pela receptividade e cuidado no quarto. Foi excelente e queremos voltar.

2025-10-15

Compliments to reception staff