2025-05-16
Front desk staff was outstanding. Among the best experiences I have had internationally and they attended to each of my requests in a most timely and professional manner. As a producer of the largest series of travel trade fairs in the United States, I will share my feedback on the service levels at your property. www.travelshows.com
2025-05-16
Il personale è molto gentile.
2025-05-15
Voyage de groupe. Enchantée du séjour
2025-05-15
Merci pour votre accueil!
2025-05-15
The staff were fantastic, especially helpful on reception. The waiting staff were also very friendly. We had a wonderful stay at the hotel, nothing was too much trouble for the staff. I would recommend this hotel.
2025-05-14
Merci à tout le personnel de la réception, très disponible et très aimable. Egalement un grand merci pour le personnel de la terrasse, où nous avons gouté un délicieux apéro avec des crostini. La fille qui nous a servi était très gentille et aimable.
2025-05-13
Wonderful hotel. Very comfortable with a friendly staff who were quick to provide recommendations for restaurants and tours
2025-05-13
Non vedo l’ora di tornare a Napoli. Grazie
2025-05-12
Thank you for your courtesy and helpfulness
2025-05-12
Un très grand merci pour votre accueil chaleureux et pour l’attention pour notre anniversaire de mariage ! Le team de l’hôtel et les infrastructures sont excellentes. Nous reviendrons!
2025-05-12
Your staff was so helpful and kind. Wonderful service. Beautiful hotel.
2025-05-12
The staff was very helpful and pleasant. Always eager to assist & very friendly. A very impressive group of employees!
2025-05-11
beautiful hotel with great service
2025-05-11
Great job!!!!
2025-05-11
Thank you for a fabulous stay
2025-05-11
Thank you for the cake and the wishes for my husbands birthday.
2025-05-11
The Staff was exemplary. Fortuna on the 9th floor lounge was professional and very attentive. We had medical needs on during our 1st stay and Marco was at the ready to help us get a Physician to our room.
2025-05-10
It was lovely to be able to make our tea in the room, thank you so much for providing the kettle!
2025-05-10
The front desk staff were just consistently excellent .. friendly and helpful
2025-05-10
Staff was helpful and friendly. We enjoyed our stay in the hotel.
2025-05-10
Great location, friendly and helpful,staff
2025-05-10
We had a wonderful stay and all your staff were friendly, efficient and very professional. Thank you!
2025-05-09
Grazie x l’accoglienza con dolce di elevato livello, è una cosa molto carina
2025-05-09
Very professional and the staff was excellent. Provisions for taxi was excellent 👍
2025-05-09
On behalf of myself and Kevin, we thoroughly enjoyed our stay at the Oriente. Everybody was kind and polite and we will definitely make it our #1 place to stay when we revisit Naples. Special thanks go to Paolo who looked after us in the bar. Ciao for now!
2025-05-09
The staff was very courteous and helpful.
2025-05-08
To Riccardo for his approach to our issues and offering alternatives and solutions. He made us feel valued guests and his manner is to be commended. To Salvatore for his professionalism and manner in helping to make the first night more comfortable with the provision of the small fan. To all front of house team - all very welcoming and made time for dealing with any enquiry - again, nothing seemed any inconvenience and always had a ready smile. To Veronica in housekeeping - always acknowledged us when she saw us, and checked all OK.
2025-05-08
Reception staff are very courteous and helpful. Thank you...
2025-05-05
Very good hotel and staff
2025-05-05
A wonderful team of people
2025-05-05
We found our stay outstanding... Staff at reception were very informative and helpful. Service in the restaurant was really good. Cleanliness of the hotel made our stay extremely comfortable.
2025-05-04
the front desk was excellent and helpful
2025-05-03
We were exceedingly happy with our stay and the keepers recommendations.
2025-05-03
Gracias por la atención y los detalles a la llegada
2025-05-02
ringrazio per l'attenzione fornita per una richiesta di servizi esterna.
2025-05-02
personale molto gentile e carino soprattutto nel ristorante al 9 piano. parti comuni molto belle, terrazza spettacolare.
2025-05-01
Excellent service. Hotel was very close to amenities and all the attractions
2025-05-01
Sehr freundliches Service, sehr zentrale Lage, nachts auch ruhig. Tagsüber ist das aber auch bei der superzentralen Lage nicht zu erwarten
2025-05-02
Hôtel très agreable
2025-05-01
We thoroughly enjoyed our stay at your hotel. We found it very comfortable and a convenient base from which to explore Napoli.
2025-04-30
Ringrazio per il trattamento speciale che siete soliti riservarmi e apprezzo la cortesia e la professionalità dei collaboratori. Alla prossima!
2025-04-30
Thank you very much for the hospitality. Whish to see a full roof top bar next time 🍾🥂🎉
2025-04-29
Grazie per l'ottima ospitalità
2025-04-29
bravi
2025-04-28
Abbiamo soggiornato nel vostro hotel molto bene un ringraziamento particolare per la camera che ci avete assegnato magnifica
2025-04-28
Keep up the good job and always have people in your team like the ones we met during our stay! People make the difference!
2025-04-27
Sehr freundliche und hilfsbereite Mitarbeitende an der Reception.
2025-04-27
Thank you very much for being so helpful with information about transport and the city!
2025-04-27
Un grand merci pour l’accueil du personnel
2025-04-27
A nome di tutto il gruppo ( 15 persone )desidero esprimere la mia piu' singera gratitudine per il meraviglioso soggiorno e per l`ottima accoglienza riservata a tutto il gruppo presso il vostro Grand Hotel Orient dal 22 al 26 di Aprile.La mia personale riconoscenza va Rosario e Salvatore della Rezeption per la loro disponibilita e d impegno che hanno reso questo soggiorno a Napoli un esperienza indimenticabile -per molti di loro era la prima volta-.Un immenso e singero Grazie. Walter Chirico
2025-04-25
The staff are helpful and friendly
2025-04-24
Merci pour la qualité de vos prestations ( propreté des lieux, confort de la chambre, qualité des repas, gentillesse du personnel…), vous avez répondu à toutes nos attentes et nous avons passé un merveilleux séjour dans votre établissement. Nous reviendrons avec un immense plaisir.
2025-04-24
Un immense merci à tout le personnel pour leur accueil, leur gentillesse ainsi que leur grand professionnalisme !
2025-04-22
Cordialità professionalità e cortesia massime
2025-04-21
We very much enjoyed our short stay. Staff were very friendly and helpful.
2025-04-21
Well done....grazie mille
2025-04-20
The front desk personnel were very friendly, professional and helpful.
2025-04-20
The breakfast selection and service were outstanding! The front desk staff were very helpful, especially in securing a taxi to take my group to the airport at 4:00 am.
2025-04-20
Thanks
2025-04-20
Jerry and Nancy Clarkson , thank the staff and front desk when I need directions and storing my luggage. And the rooftop restaurant staff and selection of food is amazing!
2025-04-20
Everyone one was nice and informative and helpful.
2025-04-20
Merci pour votre accueil
2025-04-20
Ruben at the desk and definitely to the GM who is sharp and understands how to operate the Hotel in a quiet manner.
2025-04-20
We had a great trip the stuff was amazing and everything was 10 stars !!!!! Wonderful
2025-04-19
Grazie mille for this nice stay in napoli!
2025-04-19
Very friendly helpful staff, clean facility, excellent roof-top bar.
2025-04-19
Loved your location and affiliation with the Rick Steves tours
2025-04-19
Everyone was so kind and helpful
2025-04-19
Thank you for the beautiful time in your Hotel BR Corrine
2025-04-18
Provided first aid supplies to help with shoulder injury. Located doctor for us. We chose not to use. Glad to have options available
2025-04-17
Grazie per la cortesia
2025-04-17
Great breakfasts, with very friendly staff.
2025-04-16
We hadden een hele mooie kamer. 8.16.
2025-04-15
Thank you for being such pleasant kind and attentive staff. We were very impressed. Particularly thank you for all your kindness when we had to return home in an emergency and for all your help with telephone etc
2025-04-15
Merci à chacun des personnels pour sa gentillesse et qualités
2025-04-15
Fantastic support and kindness when we unfortunately had to curtail our trip and fly home at short notice. Loved the rooftop bar.
2025-04-15
Agradecer por terem desligado a calefação de nosso quarto e da presteza dos funcionários
2025-04-14
Well done. Keep current pace.
2025-04-14
Thanks for a wonderful stay. We especially enjoyed the rooftop area where we got a tray of lovely snacks with our drinks.
2025-04-13
Die Mitarbeiter an der Rezeption alle sehr Nett und freundlich, haben alle Reklamationen auch sofort behoben/ erledigt.
2025-04-13
Everyone we encountered during our stay was so kind and helpful!
2025-04-13
Hotel staff was very courteous at all times.
2025-04-13
The roof bar is wonderful
2025-04-13
Thank you to the men at the front desk for helping to straighten my eyeglasses frame after they had gotten squashed. Very kind and funny. Also the breakfast buffet waiters were fantastic and fast with morning coffee
2025-04-13
Well designed hotel with very good service .
2025-04-13
Everything was great!
2025-04-12
Grazie per tutti.
2025-04-12
Many compliments to your restaurant staff for their wonderfully welcoming demeanor and for the remarkable memory of one who always remembered how I like my cappuccino! 😊bravisimo!
2025-04-12
Salvatore was great in helping me with last minute reservation of a car service from Naples airport. He was also very helpful with information and guidance on Trenitalia information and booking of a short side trip. Thank you to Ruben and Rosario as well for their assistance. The service at the breakfast area was excellent! The food was good and there were many varieties. We had dinner at the restaurant and the food we ordered and service were very good.
2025-04-12
Remerciements
2025-04-11
bravissimi
2025-04-11
Très bien et bon service, merci
2025-04-11
Merci pour la qualité de service
2025-04-10
Tutti molto gentili
2025-04-08
We were greeted warmly and helped by two wonderful gentlemen who were the day attendants!!
2025-04-07
Nous avons passé un excellent séjour
2025-04-07
Très poli et souriant
2025-04-06
Thanks for making our dinner reservation - great choice
2025-04-06
A lovely hotel. Thanks to all staff who were very attentive and friendly. Paula in the bar was very friendly and a great asset.
2025-04-05
Paola & Fulvio looked after us in the bar area and for dinner in the bar. We really think they represent your brand well
2025-04-05
Particolarmente apprezzata la cortesia del personale.
2025-04-05
Come nelle precedenti occasioni abbiamo apprezzato la totale disponibilità e gentilezza di tutti e l’omaggio della direzione
2025-04-05
Abbiamo molto gradito il benvenuto.
2025-04-04
Tutto perfetto, cortesia, affabilità, verace e signorile senso dell'ospitalità.
2025-04-02
Thank you for a wonderful stay. And thank you to the very helpful staff at Reception - one lady in particular was so kind and helped explain how to catch the train to Pompei. I’m so grateful. We were visiting Naples from the UK. If we come back again, we would definitely stay with you - and will certainly recommend The Grand Hotel Oriente to our friends. THANK YOU.
2025-04-02
Personale eccellente
2025-04-01
Professionalità e cortesia, complimenti!
2025-04-01
Vorrei ringraziare lo staff per accoglienza e disponibilità
2025-03-31
Wir haben uns wirklich wieder super wohl gefühlt und freuen uns schon auf das neue Jahr! Das gesamte Personal war super freundlich und zuvorkommen und Paola ist immer super mit der ganzen Organisation und ist immer für uns ansprechbar! Vielen Dank!
2025-03-31
Ringrazio tutto lo staff per l'accoglienza, la professionalità e simpatia, un ringraziamento alle signore che si occupano delle pulizie, al personale del bar e ristorazione, ai receptionist. Da consigliare vivamente.
2025-03-30
Gracias por todas las atenciones y amanilidad de los empleados.
2025-03-29
Continúen así
2025-03-28
All staff were excellent friendly and helpful. Front desk and breakfast staff were exceptional.
2025-03-28
Sono molto soddisfatto del mio soggiorno presso il vostro hotel e di tutti i servizi ricevuti. Anche Napoli è meravigliosa.
2025-03-28
Great stay. Excellent quality and service
2025-03-25
Grazie e complimenti per i servizi
2025-03-24
Reception e personale sempre molto gentili e professionali.
2025-03-21
We found restaurant/bar staff and front desk staff welcoming and friendly. One front desk person came too find us in the bar to tell us about our dinner reservations. Really appreciated the warmth of all--especially Enzo in the restaurant!
2025-03-21
very good service, prompt and polite helpful suggestions on restaurants
2025-03-19
Lo mejor del Hotel es la amabilidad , profesionalidad y atención de todo el personal. FELICIDADES. Excelente equipo de recepción , concierge y restaurante.
2025-03-19
La permanente è stata molto grauenvoll. Complimenti a tutti!
2025-03-19
Bravi
2025-03-19
Félicitations aux hôtes d'acc.
2025-03-19
Personnel au top, chambres agréables et calmes, restauration de qualité.
2025-03-19
Bravissimo tutto il personale, ricevimento, ristorante, housekeeping, tutti bravi complimenti. Tutti gentilissimi, super disponibili. Il vostro punto di forza e' veramente il vostro personale.
2025-03-11
Molte grazie!
2025-03-11
Ringraziamo di cuore tutti voi operatori dell' hotel per aver contribuito positivamente al nostro soggiorno. Grazie
2025-03-09
Merci pour votre accueil chaleureux et votre attention pour rendre notre séjour le plus agréable possible
2025-03-09
A warm welcome as a walk in customer
2025-03-09
grazie per come accogliete i clienti
2025-03-06
Siete gentilissimi, cortesi e presenti in tutto. Complimenti
2025-03-06
Vorremmo ringraziare la Signora Flavia anche per le utili informazioni fornite per la visita alla Reggia di Portici.
2025-03-04
Excellent service and lovely hotel
2025-03-04
STAFF MOST HELPFUL
2025-03-04
Everyone very helpful : I was also allowed to play the piano in the lounge.
2025-03-04
thanks so much
2025-03-04
Breakfast staff were so attentive, even remembering a coffee request after the first day.....on leaving the breakfast room 'have a great day' makes all the difference. Taking pride in their city and the hotel, they are to be really congratulated.
2025-03-04
Very well run hotel.
2025-03-04
Thank you
2025-03-04
Thanks to the entire staff. Everyone without exception was helpful, considerate, attentive, and professional. What a great hotel!
2025-03-01
a very stylish hotel
2025-02-28
Grazie a tutti, solo per una notte ma tutto perfetto!
2025-02-28
Foi muito bom poder estar em Nápoles novamente e poder ficar hospedado no Grande Oriente Hotel.
2025-02-27
Vorrei segnalare la professionalità, la disponibilità e gentilezza di tutto il personale con cui ho avuto modo d'interagire durante tutto il soggiorno.
2025-02-26
Personale molto cortese
2025-02-26
tutti gentilissimi !!
2025-02-26
Le personnel est très agréable et on se sent comme chez soi.
2025-02-25
Félicitations
2025-02-24
El emplazamiento del hotel es muy bueno ⭐️
2025-02-23
Propreté exemplaire et décoration très agréable . Restaurant recommandable pour ce genre d'hotel . Grande gentillesse et grande disponibilité du personnel au restaurant
2025-02-23
I had a nice stay and the hotel is well located and well manged.
2025-02-20
A huge thanks to Flavia, and the gentleman who was there in the morning. Incredibly helpful and friendly - Flavia in particular, is an incredible member of staff.
2025-02-18
Vi ringrazio per l'ospitalita
2025-02-18
Good job with the choice of the staff. Very friendly and helpful. Great place to stay
2025-02-18
The receptionists were very helpful when we asked questions about the city and what to visit.
2025-02-17
Trato excelente de los conserjes.
2025-02-17
Toutes mes félicitations et remerciements pour tout
2025-02-17
The staff were extremely courteous, helpful and professional. Congratulations!!
2025-02-17
Beautiful hotel great staff.
2025-02-17
Estuvimos muy bien atendidos en todo momento
2025-02-16
Grazie mille per l'ospitalita .
2025-02-16
Tutti bravissimi
2025-02-16
Un ringraziamento speciale a Michele, gentilissimo e cordiale con risposte pronte alle nostre richieste
2025-02-16
Ringrazio tutti per essermi sentita come a casa ...a presto grazie mille
2025-02-15
Merci au personnel
2025-02-14
Félicitation pour tout le personnel du restaurant , de cuisine des femmes de ménage et ceux de l’accueil ! Bravo Hotel à recommander !
2025-02-13
Personale sempre gentile e disponibile
2025-02-12
Bravo à la direction. Excellente organisation. Service en chambre impeccable, entretien quotidien parfait. Un grand merci à tous.
2025-02-11
Flavia! She was the best.
2025-02-11
La estancia de 3 noches fué muy agradable y estuvimos muy a gusto. Repetiremos, si volvemos a Nápoles
2025-02-10
Tout fut absolument parfait, ne rien changer surtout.
2025-02-10
Pulizia eccellente
2025-02-09
Tutto sempre perfetto
2025-02-08
Danke für den schönen Aufenthalt bei Ihnen!
2025-02-08
Beds could be alot softer . Mattresses were like sleeping on a floor
2025-02-08
Excellent staff in both Reception area and the Bar.
2025-02-08
N.C.
2025-02-08
Lovely centrally located hotel. Staff were amazing and extremely helpful. We will return to this hotel on our next visit to Naples. Thank you we had a great stay.
2025-02-05
Chambre très agréable et très propre.
2025-02-05
très touchée par le gâteau reçu en chambre le jour de mon anniversaire
2025-02-05
Die Mitarbeiter und Mitarbeiterinnen sind sehr höflich und zuvorkommend. Das Hitel ist sehr empfehlenswert
2025-02-05
Merci pour votre hospitalité et la gentillesse du personnel
2025-02-05
Vi ringrazio per aver contribuito a rendere il mio soggiorno piacevole.
2025-02-05
Ottimo
2025-02-05
Grazie per la cortesia e professionalita
2025-02-05
Soggiorno piacevole in contesto tranquillo e riservato. Complimenti per tutta l'organizzazione.
2025-02-04
Due giorni perfetti , consigli e suggerimenti molto utili dalla reception
2025-02-04
Pleasant one night stay
2025-02-04
Un tout grand merci
2025-02-04
Housekeeping process is very good, cleanless of the room was perfect. Your breakfast room, the staff and the cleanless of the area were also perfect. And we love the place of the hotel. We had a very lovely holiday there. Thank you for everything.
2025-02-04
Thank you to Flavia for being so helpful and happy!
2025-02-03
Grazie a tutti, in particolare a tutta la reception
2025-02-03
Complimenti alla direzione e alla cortesia e professionalità del personale che hanno reso il nostro breve soggiorno estremamente piacevole
2025-02-02
Tout est parfait
2025-02-01
Personale efficiente e cortese a tutte le ore. Tutto questo in un albergo è merito della Direzione
2025-02-02
Thank you for making our stay so comfortable and enjoyable.
2025-02-01
Thank you for being attentive to our needs, especially the front desk and the waiters at the breakfast buffet. Quality service and very friendly staff. 5 💫
2025-01-31
Complimenti al Direttore Giuseppe 👏🏼
2025-01-28
Thank you for the wonderful stay!
2025-01-27
Personale molto gentile e disponibile
2025-01-27
Grazie per l’accoglienza e la professionalità
2025-01-27
The front desk folks were lovely and so professional. Checking in, the room did not have a bathtub which was important after a 32 hour trip and 11 hour time zone change, and from all the info available we thought there was a bathtub in the room. So, we requested another room with a tub and they moved us. Thanks so much, but we suggest you make it clear in the reservation process that you may or may not get a tub and if you need one to make sure you request it. Also, the breakfast staff were exceptional, top notch and very helpful. Please let them know how much we appreciated their services.
2025-01-26
Ringraziamente e complimenti per tutto lo staff. Anché per gli amici che ci hanno raccomandato il vostro albergo 👍
2025-01-25
muchas gacias por todo
2025-01-24
many thanks for a pleasant stay. Your staff very helpful
2025-01-24
Sono stata all’evento Emirates, nulla da dire. Sala pulita, acustica buona, bagni puliti e ben organizzato
2025-01-23
Gentilezza, simpatia e cortesia
2025-01-22
Bravo pour la grande qualité de l'accueil-personnel très aimable-magnifique séjour- très calme en pleine ville-
2025-01-19
Is it was very pleasant thank you for all your hard work
2025-01-19
Wonderful hotel close to shopping and restaurants. Great staff of professionals
2025-01-18
well done, very professional
2025-01-18
Good stay
2025-01-18
The staff in the bar and restaurant were especially pleasant and courteous.
2025-01-16
Era la segunda vez en su hotel pero serán más!
2025-01-14
Ringrazio il personale per la gentilezza e mi complimento per la professionalità
2025-01-13
Grazie per la disponibilità e cortesia
2025-01-11
Ringraziamenti particolari per il signor Salvatore per la gentilezza e la disponibilità
2025-01-11
Al personale della Reception e soprattutto al Sig. Salvatore.
2025-01-09
Da diversi anni usufruiamo della Vostra struttura con grande soddisfazione. Desidero esprimere un'apprezzata nota di merito alla Signora Concetta Annunziata per l'attenzione che sempre ci riserva, al Signor Salvatore della Reception per la professionale cordialità ed alla Signora Stefania per puntuale e completa pulizia delle camere. Abbiamo già provveduto a prenotare con la Signora Concetta il nostro soggiorno per il 2026.
2025-01-09
Abbiamo trascorso una splendida vacanza, grazie anche alla vostra disponibilità e gentilezza!
2025-01-05
Grazie mille è stato tutto impeccabile!! Spero di tornare preso a Napoli per venire da voi
2025-01-04
Thank you for an excellent stay! Special thanks to Michele at the reception!
2025-01-03
Un ringraziamento a tutti per la cortesia e professionalità ed un plauso speciale al personale di sala ed al Responsabile di sala. Molto contenti anche del Cenone di Capodanno. Bravi
2025-01-03
Ringrazio per la gentilezza e disponibilità del personale
2025-01-02
Grazie a tutto lo staff per il calore e l’accoglienza dimostrata
2025-01-02
הכל היה נפלא
2025-01-01
Un ringraziamento a tutto lo staff dell'Hotel per la professionalità e la cortesia dimostrata nei nostri giorni di permanenza
2025-01-01
Personale gentile e competente
2025-01-01
THANKS TO THE RECEPTION PERSONS
2024-12-30
thank you for looking after me so well. Jane McAusland
2024-12-30
Efficienti e gentili
2024-12-30
Grazie, il personale in generale è molto efficiente e disponibile, sia alla reception che in sala da pranzo/bar, COMPLIMENTI!!
2024-12-29
Tutto perfetto
2024-12-28
Grazie per la l’accoglienza che sempre ci riservate
2024-12-26
Excelente atención , felicidades
2024-12-25
Tutto lo staff perfetto, un ringraziamento in particolare allo staff della reception...
2024-12-23
Excellent experience.
2024-12-22
Personale preciso ed attento. Vengo per convegni, in quanto napoletano, ma trattato come un cliente pagante. Saluti
2024-12-21
Overall my stay was great and comfortable. Thank you.
2024-12-21
Thank you for your hcospitality and support. Bery impressed by the surprie gift for my wife’s birthday!
2024-12-21
Grazie per la disponibilità e l' attenzione al mio soggiorno.
2024-12-21
Thank you for your hospitality, and overall professionalism of all the staff
2024-12-21
👍🥰
2024-12-21
Thank you
2024-12-21
Servizio soddisfacente
2024-12-21
Merci pour votre gentillesse et votre professionnalisme.
2024-12-21
Thank you very much for every aspect of your service. I was very pleased! I hope I will have the chance to return soon!
2024-12-21
Han sido muy amables y cercanos!
2024-12-21
During my recent stay, all the staff were very polite and friendly. Please can I praise Fulvio for his professionalism and patience on the evening’s especially when the bar area was very busy.
2024-12-21
Gracias por la hospitalidad de toda la crew ha sido un placer
2024-12-20
Personnel très professionnel et accueillant.
2024-12-20
L hôtel est d un grand confort et particulièrement propre. Le personnel est très attentif aux besoins des clients. Notre chambre (506) était spacieuse et très confortable. Le petit déjeuner était très varié avec des produits de qualite. Nous avons passé un excellent séjour dans cet hôtel bien situé et calme grace au personnel de l hotel.
2024-12-16
Ringrazio per la cortesia di tutto lo staff . Veloci e sempre disponibili.
2024-12-16
Per noi il GHO significa Napoli, quella cordiale disponibile e bellissima fatta di gente autentica
2024-12-16
Persone meravigliose dalla reception alla sala colazione, gentilissimi. Posto ottimo x persone diversamente abili, mia figlia trattata come una principessa. Flavia è speciale
2024-12-16
Grazie per la vostra cortesia e professionalità. Arrivederci
2024-12-15
Grata
2024-12-15
As usual, the service and accommodation was perfect!
2024-12-12
Grazie a tutti le persone della reception . In particolare la sig. ra Flavia
2024-12-12
L'hotel è in una posizione molto bella ed è assai confortevole. Sono stata molto bene. Aveva prenotato per me l'Università
2024-12-10
Gentili e professionali come sempre
2024-12-10
Tutto eccezionale
2024-12-08
Bravi
2024-12-08
Servizio accurato, preciso e puntuale.
2024-12-07
Grazie come sempre per la splendida accoglienza
2024-12-07
grazie
2024-12-06
Complimenti per la cortesia, professionalità.... e il sorriso sulle labbra
2024-12-03
Grazie di tutto
2024-12-03
Complimenti a tutto il personale per l’ottima accoglienza durante il nostro soggiorno. Abbiamo apprezzato sia la stanza con la veduta sulla citta’ sia la posizione del ristorante, incantevole. Buone feste
2024-12-02
Grazie a tutto lo staff per la loro gentilezza e le premure dimostrate nei nostri confronti. Dal bar,ottimo cocktail,alla sala colazione e ristorante. Bellissima esperienza.
2024-12-02
La signora del bar serale molto gentile e disponibile, pronta a soddisfare le nostre richieste anche all ultimo minuto.
2024-12-01
Had a great stay!
2024-12-01
Grazie
2024-11-30
Excellent séjour
2024-11-30
Grazie al personale dei piani per la cura della camera e la sollecitudine nel risolvere problemi.
2024-11-30
Grazie per tutto. Una voltà di più abbiamo adorato il nostro soggiorno. Anche nostri amici hanno stato contentissimi. Tutto era perfetto. Alla prossima volta
2024-11-30
Grazie!
2024-11-28
Hôtel très agréable, avec un excellent accueil
2024-11-27
Esperienza eccellente
2024-11-25
Siamo stati accolti molto bene! Personale gentile e disponibile! Grazie!!
2024-11-25
Excellent séjour. Très bon accueil. Tranquilité et repose, indispensable lors d'un séjour pour une conférence publmique à Naples à la Fondazione Croce
2024-11-25
grazie per averci accolto e assecondato tutte le nostre esigente con cortesia e gentilezza
2024-11-25
Servizio impeccabile, struttura ben tenuta, qualità e cortesia di livello. Nulla da eccepire.
2024-11-25
Un grazie particolare al personale di accoglienza
2024-11-24
Grazie!
2024-11-24
Top...
2024-11-24
Grazie per la buona organizzazione e la disponibilità del personale tutto.
2024-11-23
Ringraziamenti a tutto il personale per la disponibilità e cortesia e complimenti per la professionalità.
2024-11-22
Merci
2024-11-21
Many thx to all staff for your service
2024-11-20
Grazie mille dell'accoglienza e della collaborazione.
2024-11-20
Personale competente, gentile e premuroso!
2024-11-20
Grazie per la gentilezza e disponibilità
2024-11-19
complimenti per l'ottimo servizio offerto da tutto il personale
2024-11-19
Tutto il personale della reception sono stati super gentili con noi e vi ringraziamo ! Vi volevo anche ringraziare del bellissimo pensiero che avete avuto per il mio compleanno!! Fa sempre tanto piacere e la torta era SQUISITA!! Grazie a tutti!!
2024-11-17
Bravo à tout le personnel pour l'amabilité de l'accueil et le professionnalisme.
2024-11-17
Everyone was very courteous and helpful. We very much enjoyed the time at the hotel.
2024-11-16
Vi ringrazio per lo splendido soggiorno trascorso nel vostro hotel . Complimenti a tutti
2024-11-16
all the staff was very courteous, helpful and pleasant. Recall this hotel as when I was younger, stayed a number of times here Still very central and beautiful hotel Will be back in Spring.
2024-11-15
Sono arrivato il 14 sera e al mio arrivo è immediatamente stato chiaro che avevo commesso un errore in fase di prenotazione, La cortese addetta al check-in (mi scuso in ricordo il nome) e la direzione hanno risolto tutto in un lampo, rendendo un non evento quella che sarebbe potuta trasformarsi in una seria fonte di stress. Sono rimasto piacevolmente impressionato (e di hotel ne frequento molti). Grazie, purtroppo non vengo spesso a Napoli ma avete fatto un cliente e vi raccomanderò ad ogni occasione.
2024-11-15
Servizio impeccabile
2024-11-15
Grazie
2024-11-13
Solo una cosa: CONTINUATE AD ESSERE SEMPRE COSÌ...PROFESSIONALI GRAZIE
2024-11-12
Complimenti per la gentilezza e cortesia del personale in primis oltre a tutto il resto
2024-11-11
Ottima accoglienza . Belle camere . Ottima colazione con vista sulla città
2024-11-09
En el Level nos hicisteis sentir como en casa. Nos aconsejasteis en nuestras visitas, desplazamientos etc y nos resolvisteis todas nuestras dudas.
2024-11-08
Ringrazio sinceramente per la cortesia e disponibilità mostrata dalle Persone che costituiscono il vostro Staff, evidentemente scelte con cura e gestite con attenzione
2024-11-05
Todo muy bien
2024-11-05
When I arrived with my tour group, I was feeling very unwell, and our rooms would not be ready till 3.00 pm. When I explained my situation, the person on reception found a room that I could use for the day, which was of immense help to me. I was able to lay down and rest and felt so much better. Thank you and the hotel staff so much for your kindness and consideration , it was much appreciated.
2024-11-04
È stata un’esperienza magnifica degna della Grande Bellezza di Napoli. Torneremo!
2024-11-04
Soggiorno splendido
2024-11-04
Hanno dato riscontro alle mie richieste .
2024-11-03
Competenza e professionalità bravissimi e grazie di tutto
2024-11-03
Fantastico grazie
2024-11-03
Bel hôtel très bien situé. Nous avons beaucoup apprécié votre geste le jour de l'anniversaire de mon mari se traduisant par une excellente pâtisserie apportée vers 17 h dans notre chambre. Il s'agit d'une délicate attention en complément de l'email reçu le matin même à ce sujet.
2024-11-03
Un ringraziamento a tutto lo staff … alla reception che mi ha seguito nella prenotazione telefonica , ai camerieri della sala colazione ed alla signora Bianca addetta alle pulizie del mio piano .
2024-11-03
Je recommande cet hôtel , accueillant, très bien placé Notre séjour a été très agréable.
2024-11-03
Efficient gerenoveerd! Hou niet van splinternieuwe hotels. Gelezen dat het hotel dateerd van de jaren 40. Ademt nog steeds luxe uit terwijl we de prijs kunnen betalen. We waren met 3 koppels waarvan 1 altijd ih hogere segment en 1 ih lagere. Dit hotel was absoluut super voor de prijs.
2024-11-03
Vorrei menzionare Rosario alla reception, competente, affabile e premuroso nel soddisfare le nostre richieste,e una menzione anche per lo staff del bar,veramente bravi e socievoli
2024-11-02
Big thanks to Flavia and Michele in the reception who were very friendly and hepful with our requests such as car rental. They are excellent.
2024-11-02
All very good
2024-11-02
Ringrazio per la gentilezza e assistenza sempre ricevuta in particolare quest'ultima volta in seguito ad un mio infortunio.
2024-11-01
De dimanche 27 à ce matin 1er novembre j’ai passé un séjour vraiment merveilleux dans votre hôtel et remercie l’ensemble du personnel. Tout m’a semblé parfait !
2024-11-01
Herzlichen Dank für die sehr aufmerksame und freundliche Unterbringung und Bedienung im Hotel!
2024-11-01
Tutto ottimo
2024-10-31
grazie a tutti per la gentilezza e la cortesia
2024-10-31
Your staff was fabulous and very accommodating
2024-10-30
Sehr freundlich und kompetent !!
2024-10-29
Mil gracias por el detalle del pastel en el día del cumpleaños de mi mujer
2024-10-29
Alle Mitarbeitende waren sehr freundlich, die Aussicht vom Speisesaal ist sehr schön
2024-10-29
Everyone at the desk and support staff were kind, generous of their time and most helpful including directions a store that included going out for guidance to me. Always polite and ready to offer assistance. Thanks for a wonderful stay even when I was sick for 2 days before departing.
2024-10-28
Accoglienza e trattamento molto buoni. Personale molto cortese e disponibile.
2024-10-28
The receptionist was courteous. The room was spacious. Everything we used, worked. Thanks
2024-10-28
Tout était très bien
2024-10-27
Very comfortable stay and great location.
2024-10-27
I was part of the Rick Steves Tour. The hotel was in a great location, could not have been happier with it and the employees who were so helpful.
2024-10-27
Our room on level 8 was flooded with waterpouring from level 9 above. The staff were quick and efficient in moving us to another room.
2024-10-27
grazie
2024-10-27
Thank you so much for the free upgrade - great room and it was ready for early check in!
2024-10-27
Graet place
2024-10-26
Thank you to all the staff at the reception, dining room and some of the housekeepers..That female receptionist was always smiling
2024-10-26
Totally unique accommodations. Well executed staff, polite, and professional.
2024-10-26
The staff and servers were excellent!
2024-10-26
Super hôtel 👍
2024-10-26
Such pleasant and patient professional service, thank you for a peaceful experience in an active city!
2024-10-26
Front desk very helpful Waitstaff in roof top bar we’re fantastic
2024-10-25
Excellent service by all.
2024-10-25
Grazie della Vostra Professionalità e mettere l’ospite come se fosse a casa Sua
2024-10-25
Very professional and courteous.
2024-10-25
Wonderful hotel, great accommodation, great breakfast and wonderful views
2024-10-25
Very nice and friendly staff.
2024-10-25
Very helpful and friendly
2024-10-24
Very welcome to foreign guests
2024-10-23
Grazie per tutto. E sempre un immeso piacere di ritornare al Orienre. Robert Castello
2024-10-23
Ensemble du personnel y compris femme de chambre
2024-10-21
We do appreciate the attention paid to us and the compliments related to my anniversary.
2024-10-20
Grazie mille!
2024-10-20
Beautiful, clean and well run hotel staffed with people that care. Congratulations
2024-10-19
Grazie per i vostri modi gentili e di altissima professionalità! Patrizia Ciarcelluti
2024-10-18
All staff were very helpful & courteous. This includes reception, bar, restaurant, room etc. The room we had - 808 - was very nice. Particularly the terrace.
2024-10-18
We appreciate the kindness and helpfulness of the staff.
2024-10-18
your team was very attenuative and helpful
2024-10-18
Well done for the good services .
2024-10-18
THANK YOU VERY MUCH
2024-10-16
Your hotel is amazing and the staff were amazing in every way. We were provided directions and arrangements were made for a very early transport to the airport. We were given a breakfast box to enjoy along the way. Thank you
2024-10-17
Many thanks for an excellent stay. You were kind enough to give me a small gift for my birthday and really helped me out when there was a problem with my flight. All staff were exceptionally helpful and friendly especially the team on the 9th floor bar.
2024-10-16
Paulo on the roof bar was excellent.
2024-10-16
Thank you for your friendly and courteous service. Much appreciated!
2024-10-16
Much love and respect for the friendliness and courtesy extended during my stay.
2024-10-16
Fantastic hotel. Staff all provided excellent service.
2024-10-15
I want to complement the entire staff and management of this hotel. From check in to check out your assisted me with taxis you assisted me with suggestions for places to eat when I called. I was upset about not having American TV service, but that was my only complaint, I love the location of the hotel. I requested that I stay here since I stay here two years ago.
2024-10-15
Séjour de 4 nuits des plus agréable, la chambre jacuzzi au top merci pour ce surclassement ( nous avions réservé une chambre exécutive)! Le personnel d’étage et celui de l’accueil sont très sympathiques et efficaces Je recommande fortement l’hôtel
2024-10-14
We had a wonderful three night stay at your hotel. The room was beautiful and well maintained throughout our stay. Ruben and Flavia at the front desk were especially helpful and kind - they were patient with us and our questions and able to give us many great recommendations and directions. But everyone at the hotel was kind and respectful. We are so impressed!
2024-10-14
Great job!
2024-10-14
Thank you and your staff for the wonderful service and experience during our stay.
2024-10-13
Your receptionist was superb. One of the best we have encountered in many years of travel
2024-10-13
All staff were friendly and helpful. We enjoyed our stay with you and we loved Napoli.
2024-10-13
Cortesi professionali
2024-10-12
Grazie ancora per l’ospitalità..
2024-10-12
thank you everyone and I hope to see you again next year
2024-10-12
All of its staff without exception is extremely EFFICIENT and FRIENDLY. But I want to highlight, that they have valuable people like Fulvio and Paola, who put a lot of dedication to the customer, with their personal "spark" .
2024-10-11
Everyone was extremely helpful and accommodating upon any request.
2024-10-11
Bellisimo
2024-10-11
Excellent service
2024-10-11
The Staff were very helpful and professional, nothing was too much trouble for them.
2024-10-11
Thanks to all
2024-10-10
Paula was very attentive always greeted with smile .Nothing too much trouble or seemed that way. Completely in control of the situation.
2024-10-10
Salvatore and Ruben at reception were very helpful
2024-10-10
The staff were generally very helpful and pleasant.
2024-10-10
I would like to thank Paola who served us on several occasions both in the morning and evening. Paula was always polite greeted us with a smile and nothing seemed to much trouble, she is a credit to your hotel.
2024-10-09
Toujours un bonheur de résider chez vous.
2024-10-09
Merci
2024-10-08
War wiederum ein guter Aufenthalt. Das gesamte Personal ist sehr freundlich, besonders freundlich ist die Mannschaft an der Bar.
2024-10-08
I loved staying at your wonderful hotel from check in to check out everything was impeccable.
2024-10-08
The ladies on reception were extremely helpful helping to book trips/taxis/restaurants and very quick to reply to any enquiries by email. The customer service was outstanding.
2024-10-08
tutto perfetto , grazie dell'accoglienza
2024-10-08
Appreciated the courtesy and helpfulness of the staff, the prepared breakfast, and arrangement for a taxi in the early morning.
2024-10-07
Front Desk staff were very helpful and accommodating
2024-10-07
Comme toujours, tout n'est qu'harmonie, gentillesse et disponibilité du personnel
2024-10-07
Ottima struttura e personale.
2024-10-07
Thank you for being kind and helpful.
2024-10-07
Front desk reception was timely and professional
2024-10-06
Ringrazio i/le portieri/e per la loro pazienza, gentilezza e professionslita’. Ringrazio il personale delle pulizie per il sorriso ed il buongiorn,o benche’ il loro sia un lavoro pesante.
2024-10-06
Thanks
2024-10-06
Very helpful front desk staff Bartender/server on 9th floor very helpful
2024-10-06
One of the best showers in Europe. Great hot water and space to wash. This is important when other hotels have tiny shower stalls.
2024-10-06
Abbiamo ricevuto, in occasione del nostro meeting EUBEA del 3-5 ottobre, tantissimi complimenti e ringraziamenti circa l’ospitalità ricevuta. Vi ringrazio. Napoli vince ancora !!!! Diego Pini
2024-10-06
Complimenti e grazie
2024-10-06
We stayed at the hotel as part of a Rick Steves tour. Great cappuchino!
2024-10-06
Ringraziamo per la cortesia e disponibilità
2024-10-05
The Reception were excellent.
2024-10-05
Bravo bel hôtel
2024-10-05
Exceptional service and customer care.
2024-10-05
Great stay, as always! Many thanks.
2024-10-05
Il personale addetto alla ristorazione e alla pulizia delle camere è estremamente cortese.
2024-10-05
Had a wonderful time. Great hotel with great service, amenities and location
2024-10-05
Thank you so very much for a great stay.
2024-10-05
very helpful bellhop, upgraded us also beautiful room and great location. Just not likely to visit Naples again. tbd
2024-10-05
The staff everywhere were excellent. The young man at the front desk gave us his personal favorite pizza restaurant and it was fantastic. Restaurant staff were kind and helpful. Front lobby staff also very helpful with taxi and bags. Thank you all! We stayed at a number of hotels in Italy and yours was my favorite! Loved the style of the room. The decor was classic and beautiful! I had a marvelous bath. I felt so pampered. Thank you!
2024-10-04
The best hotel we stayed in our 17 day trip was yours. Thank you for a lovely, clean, safe place to stay.
2024-10-04
Français parlé par quelques employés de la réception ce qui facilite la demande.
2024-10-04
Merci pour l'accueil et le service !
2024-10-04
la chose la plus importante est toujours la qualité de l'accueil .tous les membres du staff sont souriants, disponibles et font des efforts pour parler français.. bravo et merci à toute l'équipe
2024-10-04
Great Staff and Management. we really enjoyed our stay!
2024-10-04
Beautiful hotel and staff were exceptional
2024-10-05
Un ringraziamento a Riccardo per la grande gentilezza e professionalità trasmessa!
2024-10-04
ottima struttura e servizi eccellenti
2024-10-04
All of the staff from the House Service team to catering and reception were all very helpful and friendly.
2024-10-04
Thanks to Thomas what a really nice caring helpful gentleman 😊 Also our maid/ cleaner who left a box of tissues for me as I had developed a nasty cold/ virus 😊 Thank you so very much
2024-10-03
The person at the front desk was every professional and knowledgeable of the area. He spoke 4 languages and offered great suggestions for food establishments in the area.
2024-10-03
Merci pour l accueil
2024-10-03
Tout etait très bien, le personnel etait très très bien. Petit bémol pour le petit déjeuner.
2024-10-04
A tutto lo staff
2024-10-03
We loved your hotel and staff. Breakfast was outstanding with great service. Location was fantastic. If we get back to Naples we will certainly stay with you.
2024-10-03
.
2024-10-03
Very pleasant and professional
2024-10-03
Ein großer Dank an das stets hilfsbereite und tolle Personal. Vor allem an das Team des Restaurants und der Bar unter der Leitung von Mariano.
2024-10-03
I love this Hotel , everybody was very friendly. Restaurant wonderful meal and service . Mariano and girls does a good job. Reception was excellent.
2024-10-02
Staff was very friendly and helpful!
2024-10-02
Grazie mille
2024-10-01
Fuí hace unos años por mi cuenta y ahora con un tour y lo vi mejorado. Felicitaciones.
2024-10-01
Beautiful hotel , well run, I would like to say it was like I was transported back into a time of classical Italian / European hotel usually depicted in the movies shown in the 1950’s and 60’s.
2024-10-02
Abbiamo trascorso tutto il tempo in un luogo che ci ha trasmesso tranquillità e serenità con un servizio eccellente
2024-09-30
We had a good stay, thanks to the staff who is working daily to make our stay comfortable
2024-09-30
Merci
2024-09-30
👍
2024-09-30
Hôtel remarquable en particulier par la qualité du personnel, le lieu du petit déjeuner et la qualité du buffet,
2024-09-30
Bravo à toute l’équipe pour le très bon accueil
2024-09-30
Merci à tout le personnel pour la qualité des services et leur grande discrétion et disponibilité
2024-09-30
Wonderful breakfast selection
2024-09-30
Remerciements au personnel de chambre ainsi que pour le personnel lors du petit déjeuné.
2024-09-30
The breakfast buffet was excellent and had wonderful variety of choices and excellent cafe. Staff was most kind and service was impeccable!
2024-09-30
Merci pour l'excellent séjour dans votre hôtel.
2024-09-29
Flavia was amazing, she consistently provided prompt responses to our questions prior to our arrival and helped us secure car arrangements to and from the hotel. She was courteous, friendly, professional and efficient. Our room was spacious and lovely and the Prosecco was a delightful surprise. We would absolutely recommend this hotel to others. Gratzia for a fabulous stay in Naples!
2024-09-28
Very friendly staff
2024-09-28
Such a lovely experience - staff were so friendly and happy
2024-09-26
Thank you for an excellent stay. We thoroughly enjoyed ourselves.
2024-09-26
Mr R.Valente and all front of house very very helpful
2024-09-26
Superbe hôtel dans sa catégorie. Décoration, ambiance. Belles prestations. Très bel hôtel. Propreté. Situation. Très bon accueil.
2024-09-25
Tous le personnel est absolument charmant et serviable 👍👍👍👍
2024-09-25
Sono napoletano ma lavoro da anni fuori, il soggiorno presso l'hotel è stato un momento di ristoro nel cuore di Napoli. Consiglierò sicuramente la struttura a colleghi o amici
2024-09-25
Hôtel tout simplement merveilleux !
2024-09-24
A lovely hotel. Clean comfortable well decorated. Everything I needed was provided. The staff were exceptionally helpful, friendly and polite. It was a pleasure to stay at the hotel..
2024-09-24
Complimenti sinceri
2024-09-24
Our room was upgraded for us and we very much appreciate the kindness from your staff. Thank you for making our trip even better! We would love to join you again in the future.
2024-09-24
We had a wonderful stay
2024-09-23
Complimenti per la ospitalità la cordialità del personale la signora addetta alle pulizie delle stanze sempre attenta alle richieste cortesia di tutto il personale anche del ristorante
2024-09-23
Very professional and helpful
2024-09-23
The hotel was clean and the staff were friendly and helpful.
2024-09-23
Rossario at reception was very helpful and professional. He was a great help to us.
2024-09-23
Another wonderful stay at Hotel Grande Orient
2024-09-22
Very pleasant and helpful
2024-09-22
No
2024-09-22
A lot of thanks to break fast staff they Are helpful And willing to serve any order with smile
2024-09-22
Front desk and roof top staff were very professional
2024-09-22
Good job
2024-09-22
Voir au dessus
2024-09-21
Grazie al personale della reception e alla Signora Paola che hanno fatto il possibile per rendere disponibili tutte le camere di cui avevamo bisogno
2024-09-21
Many thanks!
2024-09-21
Ringrazio per l'accoglienza come ho già avuto modo di dire rispondendo al vostro questionario. Spero di tornare presto a Napoli. Grazie mille
2024-09-20
We had a wonderful stay. We won’t return, but that is because we feel we have explored Sorrento enough but we will happily recommend the hotel to friends.
2024-09-20
Very nice place to stay, staff was helpful and location was great for dining, shopping and sightseeing
2024-09-20
I found all staff from front desk to cateringvto be very courteous and helpful
2024-09-19
We enjoyed our stay and were very comfortable. Only reason we said we’d not return is that we are international travellers that won’t likely have the opportunity again.
2024-09-18
Excellent overall stay. The team on the front desk were amazingly helpful with advice on travelling around Napoli and also booking taxis etc
2024-09-18
Great location of the hotel and staff were helpful and friendly
2024-09-18
Everyone was very polite and friendly
2024-09-17
Thank you for a special night!
2024-09-17
Thank you for the hospitality
2024-09-17
Muchas gracias por sus atenciones y excelente servicio en todas sus áreas
2024-09-17
👌
2024-09-17
Ottima organizzazione. Personale di ricevimento veramente efficiente
2024-09-17
La gentilezza di tutto il personale che si è adoperato per risolvere piccoli disagi nella nostra camera che in occasione della sgradevole esperienza a cena
2024-09-17
Everyone was very kind and helpful
2024-09-17
Très bon service , belle chambre très propre
2024-09-16
Siamo stati molto contenti dell'accoglimento e della professionalità dei collaboratori
2024-09-16
Perfect for our stay.
2024-09-16
great service
2024-09-17
All staff well mannered and understood the different language barriers..👍🏼.
2024-09-16
Thank you for making my family’s stay so pleasant.
2024-09-15
We really appreciated Ruben's kind and professional demeanor and warm welcome. He had to assist us with new keys a couple of times during our stay, and a reservation that was not cancelled prior to our arrival. Ruben is an asset to your organization!
2024-09-15
Thank you to all the staff (cleaners, receptionists, waiters, waitresses and bar staff etc) who were kind and courteous throughout our stay.
2024-09-15
Thank all your front desk staff for excellent help, directions and services!
2024-09-15
We had a very pleasant stay, the hotel is very well located, the staff welcoming and affable.
2024-09-15
Personalised welcoming service. Our complimentary Prosecco with snacks on arrival were much appreciated
2024-09-14
Davvero tutto super, grazie!!!
2024-09-14
We really enjoyed our stay in Naples with you in such a convenient location.
2024-09-14
Thank you for everything 🌹
2024-09-13
Generally services is very good
2024-09-13
Great stay
2024-09-13
lovely hotel
2024-09-13
Lovely hotel. Great coffee right next door.
2024-09-13
Thanks
2024-09-13
Siete fantastici. Grazie!
2024-09-11
Staff very professional. The staff at breakfast were amazing and made everyone smile
2024-09-11
Reception staff were very welcoming
2024-09-11
Quando sono da voi mi sento a casa. Grazie per la vostra gentilezza, mai formale.
2024-09-11
I enjoyed my stay and the attention oriivuded by the team.
2024-09-11
Grazie
2024-09-11
Remerciements pour le personnel du bar et de la restauration.
2024-09-11
I and my husband had stayed at the hotel many times before. Several members of your staffs remembered this and gave us a warm welcome, that I would like to thank you very much.
2024-09-11
Thanks for a lovely stay again. WiFi could do with improving so it reaches breakfast/rooftop area. Great, friendly, helpful staff. Loved, the breakfast!
2024-09-10
we had a lovely stay, the hotel was an oasis of calm and the roof top bar was a real treat at end of the evening. Basically I loved the hotel and the staff were polite, friendly and very helpful.
2024-09-10
I really enjoyed my stay at your hotel. The staff were very friendly and helpful and the room was comfortable and clean. The hotel location was great for visiting the city. Thank you👍🏻
2024-09-10
Szczególne podziękowania dla Pań z serwisu sprzątającego pokój 720. Bardzo, bardzo dziękujemy.
2024-09-10
ALL staff were very pleasant and helpful.
2024-09-10
We loved the roof top bar and the staff very friendly and mixed the best Negroni ever!!
2024-09-09
Très propre et hôtel bien tenu. Une équipe disponible et souriante.
2024-09-09
Everything and everyone was perfect. We enjoyed our stay at the hotel since the moment we entered.
2024-09-08
Very friendly staff, and spotlessly clean and comfortable rooms.
2024-09-08
Thanks to all staff for friendliness and efficiency
2024-09-07
Thank you - this was my first visit to Naples (despite many, many visits to Italy). The hotel was ideally situated, clean and well appointed.
2024-09-07
The entire staff was always polite, friendly and helpful. This always made us feel right at home. A special thanks to Paola and Anna as they made us feel as though we were VIP’s . They were so kind and helpful and a great asset to your company!
2024-09-07
Anna and Paola were absolutely wonderful!!! The first night that we were there we met them in the bar. They were so friendly and made us feel so comfortable that we continued to go back in the evenings. We could have gone to any of the many bars in Napoli, but we always wanted to go back there. We saw them several times, breakfast, dinner and at the bar. They were always so great that we felt like we had known them a long time. They represented not only the hotel but Napoli very well.
2024-09-07
Parabéns!! Gostei muito do atendimento do hotel!
2024-09-07
Anna and Paola made our trip a lot of fun. They felt like friends.
2024-09-07
Your reception team were super helpful and make my stay very comfortable.
2024-09-07
Paola and Anna up on 9th floor made the whole visit great! They gave the us friendly personal touch over our entire stay. It’s the people that make the difference in our choice of hotel.
2024-09-06
Per l’ultima cena nel questo viaggio in Italia, abbiamo chiesto una consiglia del ristorante dove si mangia bene cose frutti di mare, e vostro suggestione da concierge era ottima!
2024-09-06
Nice stay. Especially liked the roof top terrace and bar. Staff was very friendly!
2024-09-05
A la cortesia de la recepcion
2024-09-04
Parabéns pelos serviços
2024-09-04
mille e mille ringraziamenti per l'accoglienza che ho ricevuto al mio arrivo per la camera che mi è stata assegnata che era ed è veramente al top e per le attenzioni che mi sono state date ogni qual volta chiedevo una informazione top anche il ceck out compreso di prenotazione taxi e bag colazione...ottimo il servizio in reception e anche il servizio sia per l'aperitivo che per la colazione fatte al nono piano. Sarà mi a premura entro il mese di novembre provvedere già a prenotare per luglio del prossimo anno (sperando di poter avere la medesima stanza ovvero la 523)
2024-09-04
We used the pool table several times for free. Thank you very much.
2024-09-04
Great stay, and a great hotel , no faults with the staff , all happy and polite…….. Can’t find fault with anything 🥇
2024-09-03
Thank you for the services. Really appreciated the birthday surprise.
2024-09-03
Very helpful staff - great service!
2024-09-02
Everyone was very nice but a special thank you to the lovely lady who served us our drinks in the bar on the roof top terrace in the evenings.
2024-09-01
wonderful staff and very helpful
2024-09-01
I did not catch his name at Reception he was very friendly and helpful. We arrived at the hotel three hours early for check in and went outside to the bar to await our room and the gentleman came out a few minutes later to tell us our room would be ready in 20 mins. I always fine the staff so friendly and helpful all over the hotel.
2024-09-01
So very kind and helpful.
2024-09-01
Le personnel est très compétent et sympathique, nous aimons cet hôtel de qualité, très bien placé dans Naples, à deux pas de la rue principale et des restaurants .
2024-08-31
💯💝
2024-08-31
Whole crew was always positive and friendly
2024-08-31
Thank you for your hospitality!
2024-08-29
Abbiamo apprezzato molto la cortesia del personale e la sensazione di assoluto comfort.
2024-08-29
Flavia rosario and paola and the team in the restaurant complimenti!!
2024-08-28
The staff was the best that we experienced on the entire tour that we had, we stayed in other hotels and the staff at the other hotels did not compare. Paola and Mariano were OUTSTANDING!!!!!! Those two make us want to visit your hotel again!!!!
2024-08-28
Thank you for a wonderful stay. I last stayed at your hotel 12 years ago. The upgrades are amazing and service of staff including front desk, bar on 6th floor and cleaning staff were superior Thank you everyone
2024-08-26
Your staff at the breakfast area are very nice.
2024-08-26
I would like to say big „thank you” to Paola for her kindness and delicious drink’s that she prepared and served during our stay!
2024-08-25
Siete da alcuni anni il nostro porto sicuro al centro di Napoli, dove godere di un ambiente sempre elegante, pulito e raffinato. Il ristorante offre prodotti di altissima qualità trattati a regola d'arte. Tutto il personale è sempre disponibile e molto cortese. Complimenti vivissimi e torneremo certamente come di consueto
2024-08-24
Volevamo ringraziarvi sentitamente, per l’ottimo soggiorno che abbiamo avuto nel Vs Hotel, tutto perfetto dall’accoglienza, alla camera, all’eccellente colazione e la gentilezza di tutto il Vs personale Cordiali saluti Pier Francesco Boldrini e Sturlini Alessia
2024-08-23
The staff were so nice at the restaurant both dinner and breakfast. They were attentive and friendly. The front of desk staff were excellent and we were really impressed with their service! The cleaning staff were great to especially to the lady who helped us get into the room on the first day!
2024-08-22
Thank you to all the staff helping whilst we stayed there during the most lovely and informative lady who I have forgotten her name unfortunately but she was amazing and appreciate all her help. Cant wait to be back next year x
2024-08-22
A well run hotel with a professional helpful staff contributed to a great stay
2024-08-18
I would like to thank the reception staff for the promptness of their services when I happened to need a doctor to attend to my daughter. The doctor named Luca Credendino was one of the best doctors I have ever met. He treated my daughter perfectly and was extremely helpful so we were able to continue our tour around Naples without problems. Thank you for everything.
2024-08-18
Amazing hotel, Amazing staff!
2024-08-17
The staff, the room, the food, the location, the ambiance of the hotel in general.. everything was perfect! Would definitely recommend it!
2024-08-17
Vorrei ringraziare di vero cuore il Direttore Giuseppe per la sua cordialità,disponibilità,affidabilità e serietà.
2024-08-16
Excelente atención del personal de recepción.
2024-08-15
Très agréable séjour dans un hôtel magnifique très bien situé. Un personnel professionnel et à l’écoute. Un service impeccable!
2024-08-15
Merci pour votre accueil. Tout était impeccable
2024-08-15
Thank you for your help in providing information about Naples and recommendations regarding things to do!
2024-08-15
Complimenti per tutto
2024-08-13
We had a wonderful stay. All the staff were fantastic. Thank you for making our holiday wonderful
2024-08-12
Thank for all services provided. All the people working in hotel made our stay comfortable and easy. I would like to come back
2024-08-12
All are perfect. Thank you so much
2024-08-12
Danke an die sehr freundlichen, kompetenten und äußerst zuvorkommenden Herren ihrer ausgezeichneten Rezeption, wie Salvatore und alle Kollegen! Toller Empfang und Verabschiedung sowie alles mittendrin 😁
2024-08-11
Séjour parfait dans un très bel hôtel bien situé avec un personnel adorable et à l’écoute Nous reviendrons
2024-08-10
Thank you for making my extended stay so pleasant.
2024-08-09
Front reception are fabulous as is housekeeping.
2024-08-07
Merci pour le gâteau d'anniversaire
2024-08-05
The staff were very helpful and polite with every question we asked help with, would definitely recommend a stay at your hotel and would love to stay again!
2024-08-04
Si ringrazia per la squisita professionalità, garbo e disponibilità di tutto il personale
2024-08-04
I received takeaway service in the early morning. it was kind of them for their offering service for us with their willingness. thank you very much!
2024-08-03
I am a travel agency owner in the USA - your hotel was recommended by one of my tour operator partners - I was able to book with my American Airline points. The staff was amazing, the culinary options wonderful - perfect location. I would definitely return, and will recommend for our clients to the future.
2024-08-02
Danke für den herzlichen Empfang 👍🏼
2024-08-01
Personal sehr freundlich un zuvorkommend
2024-07-31
We had a lovely stay and your staff couldn't of been more helpful.
2024-07-30
Personnel du PDJ Très classe , très professionnel trés belle tenue .Trés belle salle de restaurant
2024-07-30
I was especially impressed with the quality and kindness of staff, in particular the man who checked us in and went above and beyond to make us feel welcome and give us suggestions on what to see in the city, as well as restaurant staff who were extremely prepared, professional and kind.
2024-07-28
Everything was wonderful
2024-07-28
Everyone
2024-07-28
Thank you!
2024-07-26
Grazie per l’ottima ospitalità
2024-07-26
Mi sento sempre a casa, grazie!!
2024-07-24
Ricardo at reception as per above
2024-07-24
Agradecemos la atención prestada.
2024-07-24
Thank you for your hospitality!
2024-07-24
Staff on the reception was very professional and friendly! And ready to help and solve all the issues and questions
2024-07-23
Thank you for our nice stay at Napoli. We had a really nice time. The room was comfortable and clean, even prepared before our check in time. That, your breakfast area with the bar and the hospitality is the reason I came back to Napoli, this time with my husband. Everytime you send me a happy birthday email, I get reminded of my trip. Thank you again and I hope to see you again, Ana
2024-07-23
The front desk staff and either the manager of the check in area or hotel manager ( not sure of his title, wears glasses) was especially fantastic to our needs
2024-07-23
The staff was very professional, nice and helpful. I enjoyed my stay
2024-07-22
A la recepcionista Flavia que fue un encanto y muy profesional. De lo mejor que he visto y viajo muchísimo cada semana.
2024-07-22
Grazie di tutto, ho passato quattro giorni a Napoli e da voi sono stato molto bene. Ritornerò sicuramente
2024-07-21
Your reception team were very helpful and kind, they went above and beyond to help out. The rooftop bar gentleman were warm and accommodating
2024-07-21
Toda la ayuda e información brindada fue muy útil. Todo el equipo fue muy gentil.
2024-07-21
Un grand merci à tout le personnel pour leurs gentillesses et le grand professionnalisme. Un grand merci pour le gâteau 🎂 present dans notre chambre le jour de l'anniversaire de mon épouse et offert par la direction.
2024-07-20
Personale gentilissimo e disponibilissimo.
2024-07-20
il mio soggiorno è stato perfetto
2024-07-20
It is always a pleasure to stay at Grand Hotel Oriente
2024-07-19
Complimenti
2024-07-19
Grazie e complimenti per la professionalità.
2024-07-19
Complimenti per la cortesia e gentilezza
2024-07-19
Grazie
2024-07-18
Tout le personnel du petit-déj’, très agréable et attentionné. Merci infiniment
2024-07-17
Thanks for helping us out when we had to leave the accommodation we had originally booked the staff on reception and the manager as well as the concierge were great
2024-07-16
Everyone was so kind, thank you !
2024-07-16
Salvatore & Flavia, both professional & friendly. Thank you !
2024-07-16
Thanks for such great service
2024-07-15
Thank you for a very pleasant stay and thank you for your kind consideration of my delayed arrival, due to a flight cancellation. I wish I could have arrived a day earlier as previously planned. All staff has been very friendly and helpful at all times: Front Office Housekeeping Rooftop Terrace (Paola is excellent)
2024-07-15
Thank you for your kindness and efficiency
2024-07-14
Danke für das Upgrade und den gruß aufs Zimmer.
2024-07-13
Grazie per la qualità del soggiono e per la vostra professionalità. Buona estate Antonio e Melina Nicastro Dimenticavo la nostra cagnetta Chiaia
2024-07-13
Complimenti Spero di poter venire prresto a trovarvi e mi auguro che la qualità dell accoglienza rimsnga la stessa compiimenti al personale e allo chef .Non ho suggerimrnti da trasmettere
2024-07-13
Ci tengo a ringraziare tutto il personale per la grande professionalità e cortesia ricevuta durante tutto il soggiorno presso la vostra magnifica struttura. Un ringraziamento speciale a Paola e Martino (spero di aver ricordato il nome corretto). A presto. Michela Canu
2024-07-13
Complimenti al personale
2024-07-13
Grazie per il bellissimo accoglio che abbiamo aviron con il nostro cagnolino.
2024-07-12
.
2024-07-11
il personale tutto molto cortese e disponibile complimenti
2024-07-10
Grazie per la cortesia
2024-07-09
Thank you for your great hospitality. We enjoyed our short stay at Naples and will surely be back soon. Keep up the good work!
2024-07-09
Thanking the reception staff for their warm and cordial welcome and advice about our travel itinerary. And also the cleaning staff for looking after us.
2024-07-09
C était bien merci
2024-07-08
In general, good job.
2024-07-08
i came from the US on a family vaction and it was so good, thanks!!
2024-07-08
very friendly and helpfull
2024-07-07
Unser Aufenthalt wurde durch das super freundliche Personal extrem entspannt. Danke an das ganze Team
2024-07-06
Ringraziamo di cuore tutto lo staff e un complimento speciale per Paola, gentilissima e competente
2024-07-06
Paola was so kind and friendly when she served our lunch!
2024-07-06
Grazie ancora per la disponibilità ad esaudire tutte le nostre richieste
2024-07-06
Thank you soo much dear breakfast team for looking after us. Your sevice, etiquette, amazing selection of tasty food and friendly greetings are simply magical. A great credit to this wonderful Hotel.
2024-07-03
The staff was very pleasant and helpful.
2024-07-03
Davvero gentili e ci hanno fatto trovare una piccola torta in occasione del compleanno
2024-07-03
Semplicemente grazie
2024-07-01
Sono stati 2 gg molto belli , massima ospitalità e professionalità. Lo consiglio con molto piacere. Complimenti a tutto lo staff .
2024-06-30
Beautiful hotel. Great sevices
2024-06-30
Great staff and service , thank you
2024-06-30
Lovely hotel. We were accommodated with both an early check in and late check out which was super helpful as we needed a room as our flight to the USA was canceled.
2024-06-30
Grazie per aver reso mio marito così felice nel giorno del suo onomastico!
2024-06-29
Everyone was terrific the staff at the front desk. Service staff at the bar restaurant and maid service. Wonderful
2024-06-29
Staff very knowledgeable and friendly. Well Done.
2024-06-29
Danke. Für ihre Bemühungen und freundliche
2024-06-27
La mia camera aveva dei problemi e mi è stata data una camera superiore
2024-06-27
Thank you :)
2024-06-27
Sempre assolutamente professionali e disponibili. Grazie
2024-06-26
Helpful when we arrived. Helpful with eating choices.
2024-06-26
Your staff and hotel was easily the best of our trip. Thank you for a great stay on Naples!
2024-06-25
Our stay was wonderful and the staff was very helpful!
2024-06-25
The staff have been incredibly nice and helpful. Ivan from the bar is wonderful and represents your hotel the best. We will always book here every time we come back because of this.
2024-06-24
Very nice hotel. Great location. Loved sitting on the rooftop plaza looking at the city.
2024-06-23
El personal es muy amable y profesional. Todos. Desde recepción, hasta el personal de limpieza y los compañeros de garajes.
2024-06-23
Very good staff - very helpful to us.
2024-06-23
Un grazie a tutto lo staff
2024-06-23
Very nice hotel. Bellmen were great. Paola the bartender on 9th floor provided very good service. Nice room 312
2024-06-21
Wonderful, wonderful service. Excellent staff.
2024-06-20
Thanks to all, good job.
2024-06-19
Complimenti
2024-06-19
I was very pleased with the accommodation, cleanliness, staff courtesy and helpfulness, and also the breakfast. The view from the restaurant balcony is very special too! We very much enjoyed our stay.
2024-06-18
professionalità e competenza
2024-06-18
Disponibilità e professionalità
2024-06-18
All staff incredibly kind and helpful
2024-06-17
Grazie per Accoglienza e qualità del servizio
2024-06-16
Great stay
2024-06-16
Very nice hotel with friendly and helpful staff. Wonderful city views from the rooftop restaurant. Very helpful in arranging cab service to airport. We were on a higher floor so also appreciated the elevators.
2024-06-15
Very clean. Very helpful. Great mattress
2024-06-15
Nous avons séjourné une seule nuit car il y a eu un Problème de réservation dans un autre hôtel mais vraiment tout était super !! La localisation la gentillesses le petit déjeuné la qualité de la literie absolument tout ! Déçu de ne pas être resté plus longtemps !!
2024-06-15
Best buffet breakfast and very kind staff in front desk and waiters.
2024-06-15
Bravo à l'équipe de la réception. Qualité de l'accueil, bonne maitrise de la langue française, sourire, servabilité et professionnalisme
2024-06-14
Wonderful stay
2024-06-14
Very helpful front desk and we were very appreciative of the complementary upgrade
2024-06-14
We had a wonderful stay in Napoli in large part to the staff of this fantastic hotel. They were able to accommodate an early check in for us. After a long day of travel, that was such a relief. The staff were all very friendly, attentive and professional. Our rooms were beautiful and very comfortable. The breakfast buffets had delicious food with a large variety of options. We had some clothes laundered as well during our stay and the quality of the cleaning and pressing exceeded our expectations. We also forgot some items behind and the staff was helpful in getting our items returned to us quickly. Overall, we would highly recommend the Gran Hotel Oriente.
2024-06-13
Thanks for making our stay in Naples great. We had a great time and if we get to revisit your city we will make sure to stay with you again!
2024-06-13
Muy buena predisposicion de todo el personal, amabilidad x sobre todo
2024-06-12
thanks
2024-06-11
Was able to check in very early- thank you
2024-06-11
Amo questo hotel per la bellezza degli arredi, l’incredibile comodità dei letti, la bontà della colazione e la gentilezza del personale. Un ringraziamento particolare a Concetta e Rosario. Grazie grazie grazie. Jessica
2024-06-11
Grazie mille! Tutti Voi, siete stati semplicemente stupendi!! Grazie del vostro lavoro per averci fatto sentire speciale.
2024-06-11
Compliments to all. Courteous and helpful. I said no to the question of whether we'll return only because it's unlikely at our age that we'll be able to visit Italy again.
2024-06-11
Overall we were satisfied with our stay but somethings need to be addressed ( see above)
2024-06-10
Grazie per l accoglienza, la disponibilità e i suggerimenti forniti per visitare la città
2024-06-10
That was the BEST breakfast! Absolutely delicious. And the staff was so charming and helpful throughout the hotel.
2024-06-10
Great stay. Great staff.
2024-06-10
Abbiamo passato 4 giorni indimenticabile a Napoli nella vostra struttura. Abbiamo apprezzato la professionalità e gentilezza di tutto lo staff. Consigliamo vostro albergo senza dubbio ad altri nostri conoscenti. Grazie
2024-06-09
All the staff were kind and helpful but I’d like in particular to single out those in the bar and restaurant in the evenings for their special attention
2024-06-08
rooftop area very nice and comfortable, staff very friendly and helpful.
2024-06-08
Gracias por el buen trato que han ofrecido al Grupo Varma en su visita a Nápoles. Ha sido un placer poder disfrutar de su hospitalidad. Un cordial saludo
2024-06-08
Tutti gentili
2024-06-07
We had a wonderful stay. The hotel team were very kind and accommodating.
2024-06-07
Great staff and very friendly
2024-06-05
All staff were excellent. This includes front desk, cleaning, breakfast, and bar area staff. Really excellent personnel all around.
2024-06-05
Very helpful reception team when trying to book the ferry to Capri.
2024-06-05
Thank you for the wonderful stay at your hotel.
2024-06-05
Un albergo perfetto
2024-06-06
Anna
2024-06-04
The hotel staff were courteous and helpful throughout our stay.
2024-06-05
The facility was very clean and attentive to our needs. They made wonderful drinks and food and were so nice.
2024-06-03
Sehr freundliches Personal. Sehr guter Service. Sehr gute Lage des Hotels.
2024-06-03
Gratulation zu dem sehr freundlichen, hilfsbereiten und kompetenten Mitarbeitern!
2024-06-03
Paolo (bar) made our stay so enjoyable. She was amazing.
2024-06-03
Los chicos hablan varios idiomas … muy correctos y atentos . Gracias
2024-06-02
Perfetto !! Grazie
2024-06-02
Tout est parfait , excellent séjour .
2024-06-01
The Front Desk staff and bar and restaurant staff were professional, knowledgeable, helpful and friendly.
2024-05-31
We appreciated Ruben at the front desk when he pleasantly accommodated changes to our taxi pickup schedule.
2024-05-31
Outstanding hotel and employees.
2024-05-29
Very helpful and pleasant staff.
2024-05-28
All the staff I came into direct contact with were wonderful, helpful and personable. Sorry I don't have specific names
2024-05-28
Really nice hotel with friendly and very helpful staff. Fantastic rooftop with bar.
2024-05-27
Davvero ottimo staff. Oltre alla struttura ho apprezzato la gentilezza e l’ospitalità
2024-05-27
La disponibilité du personnel.
2024-05-26
Very professional and attentive staff reception staff was excellent
2024-05-26
Great location, arranged for taxi to airport, beautiful rooftop
2024-05-26
Reception staff professional and helpful
2024-05-25
Félicitations au personnel très efficace et professionnel, et très accueillant (à la réception, au bar au 9ème étage, et les femmes de ménage des chambres) Bravo pour l'emplacement magique de l'hotel et sa terrasse
2024-05-25
Personnel très souriant réactif et professionnel. Un grand bravo à tout le staff !
2024-05-25
Great staff in restaurant!
2024-05-24
Thanks for good place to stay in heart of Naples.
2024-05-24
The reception staff are particularly welcoming and helpful and the waiters in the restaurant v pleasant and courteous.
2024-05-24
Ritornare ogni volta presso la vostra struttura è come un ritorno a casa: ci si sente accolti con quella cura e attenzione che fa la differenza.
2024-05-23
Thank you all for a wonderful holiday. Everything was perfect including the room and common areas, staff were all polite, friendly and efficient. We plan to return some day soon- Grazie Mille!
2024-05-22
Soggiorno a piena soddisfazione.
2024-05-22
Non so il prezzo pattuito con l'agenzia, perciò non posso asserire se il prezzo è adeguato. E' comunque stata una ottima esperienza passare qualche giorno nella vostra struttura. Grazie
2024-05-22
sono stato ben servito, dove ho scritto "ha intenzione di scegliere ancora la nostra struttura" ho scritto NO, non perchè sia stato male, ma perchè non penso di fare un ulteriore gita in quel di Napoli.
2024-05-21
Das Personal in allen Bereichen ist sehr freundlich und zuvorkommend (Frühstück, Bar, Rezeption etc.).
2024-05-21
Ottima accoglienza e posizione dell’Hotel. Grazie abbiamo passato 5 giorni magnifici nella vostra bella Napoli.
2024-05-20
Lovely hotel and wonderful, friendly staff.
2024-05-20
Thanks to all at Reception and in the Restaurant..
2024-05-20
Thank you to the person who offered me a cappuccino when we arrived the first day we arrived. And to all the other workers there we came in contact with. All very pleasant. The one lady everyday at breakfast too.
2024-05-20
Flavia on your front desk team was exceptionally helpful in confirming that our train was NOT cancelled as part of the recent rail strike. She made us feel like family and we are SO grateful to her for her assistance,
2024-05-19
Hope to come again
2024-05-19
Grazie a Flavia !
2024-05-19
You run a well managed hotel. The professionalism, courtesy and cheerfulness of your employees is to be commended. I would recommend your hotel to anyone.
2024-05-20
value for money! helpful and friendly staff - especially michael who tried very hard to speak to us in chinese, big spacious rooms with very nice breakfast.
Fabulous
Prenotazione e accoglienza
Colazione e servizi di ristorazione
Sistemazione
Aree comuni
Soddisfazione globale e informazioni generali
Via Armando Diaz 44, Naples 80134, NA
+39 081 551 21 33
2025-05-16
Beautiful hotel, and very helpful staff. Thank you!