Grand Hotel Oriente

2025-06-10

Great service by the staff of entire hotel

2025-06-10

The staff is very pleasant and helpful. The restaurant is lovely. We had 2 dinners and a lunch there, in addition to breakfast each day, and the meals were good as was the service. Overall we had an excellent stay and would recommend your hotel to others.

2025-06-10

Una estancia muy agradable.El personal atento y servicial.

2025-06-08

Very professional at reception and dining room

2025-06-08

Overall good and professional staff.

2025-06-08

Great hotel & staff!

2025-06-07

Nuestra estancia fue placentera, recibimos un trato muy cordial

2025-06-07

. Nice and clean hotel

2025-06-07

Excelente la atencion recibida por el personal en general

2025-06-06

The bar staff up in the terrace are so helpful and friendly. Even a guy who has just started

2025-06-05

Great rooftop bar and view!!!

2025-06-05

Reception staff and porter were very helpful and friendly.

2025-06-03

Liike Gold earlier, hotel High quality anf clean, staff very friendly, nide breakfast. Hotel location also perfect for long weekend

2025-06-03

Grazie di cuore a Rosario, Salvatore, Concetta e Simona. Un caro saluto a Fulvio e allo chef Salvatore, per la disponibilità e la gentilezza. Un super abbraccio a Paola. Grazie di cuore ♥️

2025-06-02

Ĵ

2025-06-02

All the staff were very nice and professional

2025-06-02

I’d like to recognize front desk gentleman for his professionalism and warm hospitality at 6:00am June 1st.

2025-06-02

complimenti per organizzazione

2025-06-02

Gentilezza di tutto lo staff dalle pulizie alla reception ... tutti davvero

2025-06-01

Thank you for the clean and quiet room and the efficient front desk staff.

2025-06-01

Your mature gentleman who served our breakfast was excellent

2025-05-31

Tutto perfetto, grazie

2025-05-31

Complimenti Accoglienza molto professionale e personale molto disponibile

2025-05-31

La posizione dell'Hotel a Napoli, la professionalità e la dedizione del personale a far sentire confortrvole il soggiorno di qualsiasi cliente mi ha molto colpito! Complimenti!

2025-05-30

Hotel was great other than this experience.

2025-05-30

Always very helpful.

2025-05-30

Muchas gracias por la atención recibida

2025-05-29

Merci à toute l'équipe pour ce joli séjour passé en amoureux, et qui plus est sous le signe de la victoire napolitaine au football Grazie per tutti !

2025-05-29

Les felicito por su cortesía y les agradezco el buen trato recibido.

2025-05-27

All staff were wonderful. Fulvio did a great job running our Group dinner and assisting me with dietary concerns at breakfast.

2025-05-27

Your staff are excellent

2025-05-26

Complimenti allo Staff della colazione in particolare modo ad Enzo e Paola allora gentilezza e professionalità

2025-05-25

The two gentlemen at the desk when we checked out early the morning of May 24. I do not remember their names, (they did tell us), but both were very nice and helped us with a cab and our luggage.

2025-05-25

LOCATION GENTILEZZA. PROFESSIONALITA BELLISSIMO ROOF TOP CON BUONA CUCINA

2025-05-25

Tutto ok

2025-05-24

Piacevole soggiorno sicuramente ritorneremo personale molto cortese e disponibile

2025-05-23

Tutto perfetto

2025-05-22

All good thanks

2025-05-22

Un grand merci pour vos conseils de restos, et infos à l accueil, sourires et salutations lors de nos allers retours Forza Napoli 😀

2025-05-20

Thank you!

2025-05-20

Huge thank you to Paola Marina Doria (my main contact for the Conference and accommodation booking) and Felice (who looked after our various venue needs during meetings/conference) for all their wonderful assistance. And then to Favio and Paola in the bar for working late to look after the group.

2025-05-16

The personnel at the front desk were always very helpful.

2025-05-16

Front desk staff was outstanding. Among the best experiences I have had internationally and they attended to each of my requests in a most timely and professional manner. As a producer of the largest series of travel trade fairs in the United States, I will share my feedback on the service levels at your property. www.travelshows.com

2025-05-16

Beautiful hotel, and very helpful staff. Thank you!

2025-05-16

Il personale è molto gentile.

2025-05-15

Merci pour votre accueil!

2025-05-15

Voyage de groupe. Enchantée du séjour

2025-05-15

Que de sourires, compétences, amabilité : merci

2025-05-15

Reception desk staff were fantastic. Helped us so much. They made our stay fantastic. Thankyou so much.

2025-05-15

The staff were fantastic, especially helpful on reception. The waiting staff were also very friendly. We had a wonderful stay at the hotel, nothing was too much trouble for the staff. I would recommend this hotel.

2025-05-14

Merci à tout le personnel de la réception, très disponible et très aimable. Egalement un grand merci pour le personnel de la terrasse, où nous avons gouté un délicieux apéro avec des crostini. La fille qui nous a servi était très gentille et aimable.

2025-05-14

We had a great time in your hotel, just like we did 7 years ago

2025-05-13

Wonderful hotel. Very comfortable with a friendly staff who were quick to provide recommendations for restaurants and tours

2025-05-13

The reception staff were very helpful and the waiters in the restaurant were courteous and helpful. The lady who served in the terrace bar was excellent

2025-05-13

Non vedo l’ora di tornare a Napoli. Grazie

2025-05-12

Your staff was so helpful and kind. Wonderful service. Beautiful hotel.

2025-05-12

Thank you for your courtesy and helpfulness

2025-05-12

The staff was very helpful and pleasant. Always eager to assist & very friendly. A very impressive group of employees!

2025-05-12

Un très grand merci pour votre accueil chaleureux et pour l’attention pour notre anniversaire de mariage ! Le team de l’hôtel et les infrastructures sont excellentes. Nous reviendrons!

2025-05-11

The Staff was exemplary. Fortuna on the 9th floor lounge was professional and very attentive. We had medical needs on during our 1st stay and Marco was at the ready to help us get a Physician to our room.

2025-05-11

Thank you for a fabulous stay

2025-05-11

beautiful hotel with great service

2025-05-11

Great job!!!!

2025-05-11

Thank you for the cake and the wishes for my husbands birthday.

2025-05-10

It was lovely to be able to make our tea in the room, thank you so much for providing the kettle!

2025-05-10

We had a wonderful stay and all your staff were friendly, efficient and very professional. Thank you!

2025-05-10

Staff was helpful and friendly. We enjoyed our stay in the hotel.

2025-05-10

Great location, friendly and helpful,staff

2025-05-10

The front desk staff were just consistently excellent .. friendly and helpful

2025-05-09

On behalf of myself and Kevin, we thoroughly enjoyed our stay at the Oriente. Everybody was kind and polite and we will definitely make it our #1 place to stay when we revisit Naples. Special thanks go to Paolo who looked after us in the bar. Ciao for now!

2025-05-09

It’s a nice hotel near the old town

2025-05-09

The staff was very courteous and helpful.

2025-05-09

Grazie x l’accoglienza con dolce di elevato livello, è una cosa molto carina

2025-05-09

Very professional and the staff was excellent. Provisions for taxi was excellent 👍

2025-05-08

To Riccardo for his approach to our issues and offering alternatives and solutions. He made us feel valued guests and his manner is to be commended. To Salvatore for his professionalism and manner in helping to make the first night more comfortable with the provision of the small fan. To all front of house team - all very welcoming and made time for dealing with any enquiry - again, nothing seemed any inconvenience and always had a ready smile. To Veronica in housekeeping - always acknowledged us when she saw us, and checked all OK.

2025-05-08

Reception staff are very courteous and helpful. Thank you...

2025-05-05

Outstanding customer service from start to finish! Special thank you to the excellent staff of the Rooftop Bar!

2025-05-05

We found our stay outstanding... Staff at reception were very informative and helpful. Service in the restaurant was really good. Cleanliness of the hotel made our stay extremely comfortable.

2025-05-05

A wonderful team of people

2025-05-05

Very good hotel and staff

2025-05-04

the front desk was excellent and helpful

2025-05-03

We were exceedingly happy with our stay and the keepers recommendations.

2025-05-03

Gracias por la atención y los detalles a la llegada

2025-05-02

ringrazio per l'attenzione fornita per una richiesta di servizi esterna.

2025-05-02

personale molto gentile e carino soprattutto nel ristorante al 9 piano. parti comuni molto belle, terrazza spettacolare.

2025-05-02

Hôtel très agreable

2025-05-01

Excellent service. Hotel was very close to amenities and all the attractions

2025-05-01

Sehr freundliches Service, sehr zentrale Lage, nachts auch ruhig. Tagsüber ist das aber auch bei der superzentralen Lage nicht zu erwarten

2025-05-01

We thoroughly enjoyed our stay at your hotel. We found it very comfortable and a convenient base from which to explore Napoli.

2025-04-30

Thank you very much for the hospitality. Whish to see a full roof top bar next time 🍾🥂🎉

2025-04-30

Ringrazio per il trattamento speciale che siete soliti riservarmi e apprezzo la cortesia e la professionalità dei collaboratori. Alla prossima!

2025-04-29

Grazie per l'ottima ospitalità

2025-04-29

bravi

2025-04-28

Abbiamo soggiornato nel vostro hotel molto bene un ringraziamento particolare per la camera che ci avete assegnato magnifica

2025-04-28

Keep up the good job and always have people in your team like the ones we met during our stay! People make the difference!

2025-04-27

Thank you very much for being so helpful with information about transport and the city!

2025-04-27

Sehr freundliche und hilfsbereite Mitarbeitende an der Reception.

2025-04-27

A nome di tutto il gruppo ( 15 persone )desidero esprimere la mia piu' singera gratitudine per il meraviglioso soggiorno e per l`ottima accoglienza riservata a tutto il gruppo presso il vostro Grand Hotel Orient dal 22 al 26 di Aprile.La mia personale riconoscenza va Rosario e Salvatore della Rezeption per la loro disponibilita e d impegno che hanno reso questo soggiorno a Napoli un esperienza indimenticabile -per molti di loro era la prima volta-.Un immenso e singero Grazie. Walter Chirico

2025-04-27

Un grand merci pour l’accueil du personnel

2025-04-25

The staff are helpful and friendly

2025-04-24

Un immense merci à tout le personnel pour leur accueil, leur gentillesse ainsi que leur grand professionnalisme !

2025-04-24

Merci pour la qualité de vos prestations ( propreté des lieux, confort de la chambre, qualité des repas, gentillesse du personnel…), vous avez répondu à toutes nos attentes et nous avons passé un merveilleux séjour dans votre établissement. Nous reviendrons avec un immense plaisir.

2025-04-22

Cordialità professionalità e cortesia massime

2025-04-21

We very much enjoyed our short stay. Staff were very friendly and helpful.

2025-04-21

Well done....grazie mille

2025-04-20

The breakfast selection and service were outstanding! The front desk staff were very helpful, especially in securing a taxi to take my group to the airport at 4:00 am.

2025-04-20

Thanks

2025-04-20

We had a great trip the stuff was amazing and everything was 10 stars !!!!! Wonderful

2025-04-20

Jerry and Nancy Clarkson , thank the staff and front desk when I need directions and storing my luggage. And the rooftop restaurant staff and selection of food is amazing!

2025-04-20

The front desk personnel were very friendly, professional and helpful.

2025-04-20

Ruben at the desk and definitely to the GM who is sharp and understands how to operate the Hotel in a quiet manner.

2025-04-20

Merci pour votre accueil

2025-04-20

Everyone one was nice and informative and helpful.

2025-04-19

Everyone was so kind and helpful

2025-04-19

Loved your location and affiliation with the Rick Steves tours

2025-04-19

Very friendly helpful staff, clean facility, excellent roof-top bar.

2025-04-19

Thank you for the beautiful time in your Hotel BR Corrine

2025-04-19

Grazie mille for this nice stay in napoli!

2025-04-18

Provided first aid supplies to help with shoulder injury. Located doctor for us. We chose not to use. Glad to have options available

2025-04-17

Great breakfasts, with very friendly staff.

2025-04-17

Grazie per la cortesia

2025-04-16

We hadden een hele mooie kamer. 8.16.

2025-04-15

Agradecer por terem desligado a calefação de nosso quarto e da presteza dos funcionários

2025-04-15

Merci à chacun des personnels pour sa gentillesse et qualités

2025-04-15

Fantastic support and kindness when we unfortunately had to curtail our trip and fly home at short notice. Loved the rooftop bar.

2025-04-15

Thank you for being such pleasant kind and attentive staff. We were very impressed. Particularly thank you for all your kindness when we had to return home in an emergency and for all your help with telephone etc

2025-04-14

Well done. Keep current pace.

2025-04-14

Thanks for a wonderful stay. We especially enjoyed the rooftop area where we got a tray of lovely snacks with our drinks.

2025-04-13

The roof bar is wonderful

2025-04-13

Well designed hotel with very good service .

2025-04-13

Thank you to the men at the front desk for helping to straighten my eyeglasses frame after they had gotten squashed. Very kind and funny. Also the breakfast buffet waiters were fantastic and fast with morning coffee

2025-04-13

Everything was great!

2025-04-13

Hotel staff was very courteous at all times.

2025-04-13

Die Mitarbeiter an der Rezeption alle sehr Nett und freundlich, haben alle Reklamationen auch sofort behoben/ erledigt.

2025-04-13

Everyone we encountered during our stay was so kind and helpful!

2025-04-12

Remerciements

2025-04-12

Many compliments to your restaurant staff for their wonderfully welcoming demeanor and for the remarkable memory of one who always remembered how I like my cappuccino! 😊bravisimo!

2025-04-12

Grazie per tutti.

2025-04-12

Salvatore was great in helping me with last minute reservation of a car service from Naples airport. He was also very helpful with information and guidance on Trenitalia information and booking of a short side trip. Thank you to Ruben and Rosario as well for their assistance. The service at the breakfast area was excellent! The food was good and there were many varieties. We had dinner at the restaurant and the food we ordered and service were very good.

2025-04-11

Très bien et bon service, merci

2025-04-11

Merci pour la qualité de service

2025-04-11

bravissimi

2025-04-10

Tutti molto gentili

2025-04-08

We were greeted warmly and helped by two wonderful gentlemen who were the day attendants!!

2025-04-07

Très poli et souriant

2025-04-07

Nous avons passé un excellent séjour

2025-04-06

Thanks for making our dinner reservation - great choice

2025-04-06

A lovely hotel. Thanks to all staff who were very attentive and friendly. Paula in the bar was very friendly and a great asset.

2025-04-05

Paola & Fulvio looked after us in the bar area and for dinner in the bar. We really think they represent your brand well

2025-04-05

Particolarmente apprezzata la cortesia del personale.

2025-04-05

Abbiamo molto gradito il benvenuto.

2025-04-05

Come nelle precedenti occasioni abbiamo apprezzato la totale disponibilità e gentilezza di tutti e l’omaggio della direzione

2025-04-04

Tutto perfetto, cortesia, affabilità, verace e signorile senso dell'ospitalità.

2025-04-02

Thank you for a wonderful stay. And thank you to the very helpful staff at Reception - one lady in particular was so kind and helped explain how to catch the train to Pompei. I’m so grateful. We were visiting Naples from the UK. If we come back again, we would definitely stay with you - and will certainly recommend The Grand Hotel Oriente to our friends. THANK YOU.

2025-04-02

Personale eccellente

2025-04-01

Professionalità e cortesia, complimenti!

2025-04-01

Vorrei ringraziare lo staff per accoglienza e disponibilità

2025-03-31

Ringrazio tutto lo staff per l'accoglienza, la professionalità e simpatia, un ringraziamento alle signore che si occupano delle pulizie, al personale del bar e ristorazione, ai receptionist. Da consigliare vivamente.

2025-03-31

Wir haben uns wirklich wieder super wohl gefühlt und freuen uns schon auf das neue Jahr! Das gesamte Personal war super freundlich und zuvorkommen und Paola ist immer super mit der ganzen Organisation und ist immer für uns ansprechbar! Vielen Dank!

2025-03-30

Gracias por todas las atenciones y amanilidad de los empleados.

2025-03-29

Continúen así

2025-03-28

All staff were excellent friendly and helpful. Front desk and breakfast staff were exceptional.

2025-03-28

Sono molto soddisfatto del mio soggiorno presso il vostro hotel e di tutti i servizi ricevuti. Anche Napoli è meravigliosa.

2025-03-28

Great stay. Excellent quality and service

2025-03-25

Grazie e complimenti per i servizi