2024-12-16
Grazie mille
2024-12-15
Grazie per l’ospitalità, la “spontanea” simpatia e la professionalità mostrata.
2024-12-12
I had a very pleasant stay. The staffs are all very courteous! I enjoyed the waitress Nunzye very much. She taught me Italian and made great recommendations of where to visit. She is extremely friendly and helpful. She made sure to get the food that I like. Please thank her for me!
2024-12-12
Very please with our stay. Good breakfast
2024-12-11
Complimenti per tutto . Staff gentilissimo , accogliente e prontissimo ad ogni esigenza !! Top ritornerò sicuramente! Grazie ancora per tutto Sisto Adalgisa e Giovanni Cofone
2024-12-10
Excellent hotel!
2024-12-10
Very nice personnel.
2024-12-09
I would like to thank Antonino in particular. Also Gennaro and all the staff. This is a great hotel run brilliantly for its guests. I can’t recommend it highly enough.
2024-12-02
Grazie della professionalità
2024-12-02
Bravissimi! Complimenti!
2024-11-30
All of your staff were extremely helpful and kind. We loved our stay and hope to come back in the future. Grazie mille!
2024-11-25
Thank you for a wonderful stay at your hotel
2024-11-23
The reception staff and restaurant teams were exemplary.
2024-11-23
There were only 4-5 staff that we saw (low season) - all were very kind and helpful. Both front desk and at the restaurant / bar. Thank you.
2024-11-22
Je remercie le personnel de l'accueil qui nous a bien conseillé pour les visites à faire et je remercie Maria et Patricia les personnes qui s'occupent du spa, qui est très bien entretenu et elles font de très bons massages. Tout était parfait Merci
2024-11-21
Excelente el trato de todo el personal , muy amables , en el desayuno , en la recepción
2024-11-21
Thank you so much for a fantastic stay! The hotel is so beautiful, the staff were amazing and couldn’t do enough to help. A special thank you to the breakfast room staff, they were absolutely amazing, nothing was too much trouble! Thank you again and we look forward to seeing you again soon!
2024-11-21
Just a thank you for a wonderful stay. All of your staff were friendly, helpful and professional. The reception team could not have been more helpful in providing us with support for our stay to the area. All of the team however were a real pleasure to deal with. This was underpinned by the beautifully appointed hotel. Everything was impeccably clean and the food and service were first class.
2024-11-21
Everything was perfect.
2024-11-18
Just an overall amazing experience. Everyone was so nice and professional. You have a very nice piece of history in your hotel.
2024-11-17
I would like to thank you for your helpful maintenance service in recovering the jewelry that fell down the bathroom sink drain. I would also like to thank the reception staff for all their attention and help with directions to nearby parking lots and markets. And finally, for the excellent service provided by the restaurant staff, for the attention and memorable holidays provided.
2024-11-15
All of the staff was terrific - extremely professional and courteous. They offered help and service at every turn. The breakfast offering was outstanding and the staff offered additional items. The front desk staff were friendly and super helpful. I willing recommend this hotel to my family and colleagues and hope to return!
2024-11-15
Amazing service from arrival to departure. Beautiful hotel.
2024-11-14
Thank you for a great stay and wonderful service!
2024-11-14
I appreciate the way that you keep the historical villa and the original furnishing with respect and great care
2024-11-14
Thanks for everything. It was an excellent stay
2024-11-12
Séjour très agréable, nous reviendrons avec plaisir ! Par contre nous étions en chambre 209, 205, 206; j’ai réglé la totalité en partant lundi matin tôt et on a réclamé à ma fille qui partait plus tard 10€ pour une bouteille en verre que j’aurais emporté .il n’en ai rien car cette bouteille vide je l’ai mise à côté de la cafetière le dimanche matin et elle n’a pas été réremplie et a disparu. C’est vraiment gênant et inadmissible.ceci étant…. Votre établissement est magnifique !
2024-11-08
Anna and the other front desk staff were outstanding! They pleasant and courteous each time we interacted and are a true asset to the hotel. Also the dining staff and kitchen were warm and professional which made every meal more enjoyable.
2024-11-08
Front desk was amazing. Anna was so nice and helpful
2024-11-06
Ringraziamenti al personale della reception e della sala ristorante molto gradevoli
2024-11-06
Everything about our stay was wonderful. By far the most beautiful and most accommodating hotel during our italy trip.
2024-11-05
Im allgemeinen sonst alles top!! Sehr kompetentes und höfliches Personal
2024-11-05
Sehr zuvorkommend, hilfsbereit und freundlich, danke!
2024-11-04
Wonderful resort and service. Staff was exceptional. The breakfast was best ever experienced
2024-11-03
I miei complimenti al personale del ristorante attento, puntuale e gentile.
2024-11-03
Struttura confortevole e accogliente.
2024-11-01
un grande grazie per il regalo che ho ricevuto in occasione del mio compleanno
2024-11-01
We had a very pleasant two days in the hotel.
2024-10-30
Thank you for everything
2024-10-30
We hand a wonderful stay once again. The staff were so generous with their time and we received a fantastic welcome back. We will definitely be returning, La Medusa is a little piece of heaven for us.
2024-10-28
The whole front desk staff is excellent!! My wife and I have been traveling for over 50 years and Antonino, Achille, Anna, Fabio, Sara and Vincenzo are the best!! They were super attentive, polite, informative and courteous!! They all are the main reason we are planning to return to La Medusa. I also want to acknowledge the great staff at the breakfast buffet. Genaro, Nuncia, Milena, Luigi and the “teacher” were all exceptional!! Also, the gentleman at the bar, Luigi, was great!! His personality and humor made it always an enjoyable time. Rosa and Candida in housekeeping were great and very friendly. The room was always very clean and comfortable!! Grazie Mille!! Jose Negron and Margarita Aviles
2024-10-27
Evento svolto nel migliore dei modi, con accuratezza e cordialità
2024-10-27
Our stay at La Medusa was wonderful. All staff were fantastic and couldn’t be more welcoming or helpful. We would highly recommend the hotel to anyone visiting Italy.
2024-10-27
Luigi and the main guigermo (main manager) sorry for spelling were exceptional.
2024-10-26
Ho esperienza di hotel 5*L come F&B director e raramente ho visto una cura dei particolari come nel vostro hotel. Il personale F&B (guidati dall'ottimo Gennaro) e Housekeeping è sempre stato perfetto!!!
2024-10-24
We absolutely loved your hotel. The staff was wonderful. The garden was lovely and I regret that we haven´t time to use the pool or the spa. But perhaps we will come back :)
2024-10-24
Excellent service!
2024-10-24
The maître’d at the restaurant was excellent and really made our stay exceptional. Please thank him.
2024-10-23
The most amazing massage, such talented and friendly staff. Really impressed, thank you Patricia & Maria
2024-10-22
We had a lovely stay. I was very impressed by the attitude and professionalism of the staff. The culture the leadership has built with its staff is impressive. The environments were all beautiful and well kept. The pool water was too cold to use but the gardens, room and views were all amazing. Food at breakfast and lunch was delicious. The room service sandwich was very expensive and not very nice unfortunately. Shuttle bus was useful as hotel is a little cut off and you can’t get to places by foot.
2024-10-22
Ringrazio in particolare per la cortesia e la cordialità dimostrata dal personale della reception. Sottolineo la puntualità nei servizi.
2024-10-22
Thank you for your incredible hospitality and making my daughter and I feel so welcome!
2024-10-21
Complimenti a tutto lo staff e al personale preposto x servire le colazioni ……. Gentili preparati .
2024-10-21
Very friendly and happy to help with any needs (apart from listed above)
2024-10-20
Thanks
2024-10-19
Nous avons passé un très agréable séjour dans votre très bel établissement. Le personnel est charmant et parfaitement l'écoute. Nous espérons pouvoir revenir un jour chez vous. Bien à vous Famille DOAT
2024-10-18
I am astounded by the professionalism and courtesy of the staff of the hotel. They fact that they valet my car for free (or a part of my purchase), a welcome drink with a presentation of what you can do in the hotel. Free shuttling to certain local areas and only 10 euros if outside those local areas. I only stayed 1 night so I wasn't able to properly enjoy the amenities of the hotel. I would come back if I were to stay longer than 2 or more days).
2024-10-17
All staff were exceptional very kind considerate and helpful with all our needs. On arrival we were made to feel very welcome indeed. Gannaro was wonderful and welcoming
2024-10-17
Sehr freundlicher und kompetenter Service an der Rezeption.
2024-10-16
Merci pour cette parenthèse enchantée dans votre établissement Merci à l ensemble du personnel agréable et professionnel
2024-10-16
The staff were polite and professional. Made our stay extremely enjoyable.
2024-10-16
Thank you so very much for getting the handicap toilet seat for room 118 when we stayed there with the Adriano Moscatelli group. That was very much appreciated. The Hotel is fabulous, and we enjoyed our stay very much. The staff were all great!
2024-10-16
Grazie per la gentilezza la cortesia e la disponibilità
2024-10-16
Molto apprezzata la disponibilità e la cordialità di tutto lo staff.
2024-10-15
The dining staff served us well and the two dinners prepared for our group were outstanding!
2024-10-15
All the staff at the hotel was extremely helpful and polite. It exceeded all our expectations! We were really happy we chose to stay at your hotel!
2024-10-15
Nous avons passé un excellent séjour dans votre établissement. Le cadre est somptueux, mais nous voulons mettre en évidence le professionnalisme et l’amabilité de l’ensemble du personnel .
2024-10-14
Excellent staff all around from the front desk to the restaurant! Loved them all.
2024-10-14
Wir kennen viele gute Hotels auf der Welt. Aber Sie sind das erste Hotel in dem jeder!!!! Mitarbeiter ho CH Tee Leistung und Freundlichkeit hatte. Empfang, Putzteam, Pool, Service alle waren freundlich und kompetent. Sehr sauber. Bestes Essen. Wir kommen gerne wieder! Besondere Fürsorge durch restaurantchef Gennaro und sein Team. Auch ihre so liebe Sommelier. Sie hat uns tollen Wein aus der Region empfohlen.
2024-10-14
Tutto il personale è gentile professionale accogliente
2024-10-13
Hotel was as good as we expected, but the Staff were exceptional and very helpful. They perfected our stay!
2024-10-13
Service was outstanding. Breakfast daily was delicious. The 2 dinners were great. Thanks to all
2024-10-13
Every member of staff we spoke to during the whole stay were so welcoming and friendly. The staff at the front desk assisted us with anything we needed. It really made our stay special. The interior and surrounding areas were beautiful as well.
2024-10-13
We had a wonderful stay and experience at LaMedusa. Every staff member went out of their way to be helpful. We will happily recommend LaMedusa!
2024-10-13
This is the best hotel I’ve ever stayed in without a doubt. Thank you so much for such a lovely experience!!
2024-10-12
Food and beverage staff were impeccable. The house staff were exemplary. The bar staff in the evening were friendly, but not as attentive to empty drinks.
2024-10-12
Hotel realmente eccellente.
2024-10-11
Everyone was very helpful and nice
2024-10-11
Everyone we dealt with was fantastic.
2024-10-10
This hotel ranks among the finest we had the pleasure of staying at, having traveled extensively to over 12 countries and experienced numerous establishments. The staff went above and beyond to help make our stay so comfortable. We would give more than 5 stars to Anthony at the front desk and the spa was outstanding. Thank you for making our memories of Pompeii so amazing.
2024-10-09
N/A
2024-10-09
Thank tot for the service.
2024-10-08
Every staff member was extremely professional and helpful. From the front desk to the wait staff at breakfast and dinner, we would rate them all a very high 5 star rating. I cannot remember a more pleasurable stay. Thank you for a very memorable stay at your beautiful hotel.
2024-10-02
The Manager of the restaurant in the evening was amazing as were the serving staff and the pool attendant. The staff were fabulous
2024-10-02
The property is beautiful the staff lovely people and very helpful. Only complaint the bedding and pillows could be better quality and the bath towels & products better quality ie. no bath robes or pool towels in the room.
2024-10-01
TOUT A ETE PARFAIT
2024-10-01
What a magical place! We had plans to tour the area and found ourselves not wanting to leave the hotel🥰 our room was clean and beautiful with an amazing balcony with the most wonderful view. The pool is magnificent, the restaurant and bar and the breakfast at the rooftop with breathtaking views. I have to give a huge credit to the hotel staff, the bartender Danino, antonio from the reception and above all to Gennaro who made our stay even more memorable.
2024-10-01
We stayed at the end of September this year. Everyone we had contact with was kind , honest and extremely friendly. A team to be very proud of !!
2024-10-01
Excellent facility and staff!
2024-09-30
Staff ultra gentile e cordiale sempre disponibili 🥹
2024-09-30
Very nice staff
2024-09-30
Il personale, dai camerieri, inservienti, personale di pulizia, baristi e parcheggiatori… tutti gentilissimi, disponibili e solari. È la cosa che resta più impressa e volevamo fare i complimenti a tutti.
2024-09-30
Notre séjour était incroyable ! Le personnel est très professionnel et accueillant. Les plats du restaurant sont un délice Un spécial remerciement à vincenzo qui s’est à chaque fois très bien occupé de nous
2024-09-30
Ringraziamo io e mia moglie a tutto lo staf dell'hotel, in particolar modo ad Anna alla reception e a Vincenzo che con il suo sorriso e la sua cordialità ha reso ancora più piacevole il buongiorno con la colazione servita sulla meravigliosa terrazza.
2024-09-30
Grazie ❤️
2024-09-30
Grazie.
2024-09-29
I would like to thank everyone that made our holiday so special, everything about the hotel was amazing from top to bottom, the beautiful garden I have never seen anything like it, it was a pleasure to be in it, I really can not fault the staff food, drinks and will definitely be back
2024-09-29
All the staff were truly amazing! The day we arrived we were greeted by Anna who was so very helpful and polite. We attended the bar and met a very charming young man named Danilo, even though he was young his skills as a bartender were very good!! We also dined at the wonderful restaurant we were served by Milena and Vincenzo, we were advised by a very charismatic man named Gennaro. The cuisine was exceptional!! The service was first class. The spa was excellent and staff of Patrizia and Maria, were fabulous. The lifeguard Stefano was very friendly and extremely helpful! We could truly not fault anything!!!
2024-09-29
All staff were helpful and polite.
2024-09-28
Our special thanks goes to Gerrano and team for making every evening meal fun, warm and exciting, we were never disappointed! Also to Vincenzo and team at breakfast with his friendly welcoming smile and Steffano at the pool, nothing was too much trouble. Your chefs are insanely talented, lamb to die for! 😂 Not forgetting the reception team, all so helpful. Myself and family had a fantastic, memorable holiday, albeit short..I've no doubt we will be back! Grazie Mille ❤
2024-09-28
Agradecimiento a todo el staff del hotel y los restaurantes por su excelente servicio, en especial a los concierges, fueron muy amables y nos atendieron excelente. Es un hotel precioso y regresaríamos felices.
2024-09-28
Un maravilloso lugar, disfrutamos demasiado nuestra estancia con ustedes. La atención hacia nosotros fue excelente, todos muy cálidos y amables. Muchas felicidades
2024-09-28
Stefano who looked after us at the pool was amazing - he is a real credit to the hotel!
2024-09-28
Each staff member was the best I could expect. Always smiling and cooperative. We appreciate the time and recommendations given by Mr Gennaro when ever we needed his advice. LaMedusa is by far the best hotel we’ve been in. Keep up the great hospitality
2024-09-28
You made my trip special.
2024-09-28
We had a lovely stay. Staff so nice in every ways
2024-09-27
A big thank you for looking after us so well in your beautiful hotel!
2024-09-27
The staff were in general very courteous and helpful, apart from one person at breakfast who was a bit curt. I really enjoyed the stay in the hotel. Thank you very much for making the stay as pleasant as it was.
2024-09-27
Grazie mille. Ottimo soggiorno
2024-09-27
Cleaning staff so friendly and thoughtful.🤔
2024-09-27
The Best!!!
2024-09-27
Very comfortable, thank you.
2024-09-27
Thank you
2024-09-26
Everyone from the front desk, breakfast and dining in the evenings, made our stay very special and enjoyable Thanks to all
2024-09-26
We enjoyed a wonderful stay and wish we could have stayed longer. Thank you for the wonderful hospitality.
2024-09-25
Thank you for a lovely stay and wonderful breakfast in your hotel.
2024-09-24
Great staff! Great attitudes! Very professional. Congratulations!
2024-09-24
It was a wonderful stay. No complaints!
2024-09-24
Beautiful hotel. Professional staff. The shuttle service to town is very appreciated!!
2024-09-23
A big thank you to the beautiful people at La Medusa for making us feel like family even though we were unable to speak Italian . This beautiful hotel has left a warm space in our hearts for Italy
2024-09-23
We had a wonderful time. The staff was very helpful with suggestions to visit the huatorical villas. They typed up extensive information for us. The staff was so responsive at our evening dinners. Thank you.
2024-09-22
This hotel is by far the best in Italy. The staff are so friendly and proud of their environment that it spills over to the guests. Everyone went out of their way to assure our stay was outstanding.
2024-09-22
A Ana en recepción siempre con su sonrisa y muy atenta todo el tiempo. Hace muy especial el recibimiento con ella. El personal del restaurante también muy atento, le llevaron velilta con los hotcakes a mi hijo por su cumpleaños, un muy buen detalle. De los mejores hoteles a los que he asisitido.
2024-09-22
Thank you for making my vacation welcoming.
2024-09-22
I loved staying there. Everyone and everything was wonderful. I particularly compliment the staff on their professionalism, friendliness and sincere efforts to make our stay the best possible. Grazie mille!
2024-09-22
Beautiful resort.
2024-09-22
Great place and very comfortable... thanks for all who served us and treated my kids so kindly
2024-09-22
Wonderful hotel
2024-09-22
what a wonderful place to stay. Well-trained staff congratulations on that.
2024-09-22
Foi td maravilhoso
2024-09-21
The staff was polite and courteous. The staff keeps the grounds very clean.
2024-09-21
Wonderful . Just a little loud with the weddings and 50th and party , in the marque above our room. Also be good to restock the tea and coffee in the room rather than have to keep asking.
2024-09-21
J'ai particulièrement apprécié la gentillesse de toute votre équipe. Les prestations de l'hôtel sont déjà exceptionnelles, mais l'équipe apportait un réel plus qui a fait de mon séjour un merveilleux moment.
2024-09-21
Disponibilità eccezionale
2024-09-20
The staff were extremely accommodating! The hotel was amazing. We were very impressed!
2024-09-20
Beautiful hotel made even better by the excellent staff. I could not have asked for a better experience. All of my expectations were exceeded.
2024-09-19
The resort is simply beautiful - I wish that we could have stayed a few more days and enjoy the beautiful grounds.
2024-09-18
Special thanks to Vincenzo and Gennaro
2024-09-17
I truly enjoyed my stay in your hotel. The room was nice, the staff was very friendly and helpful. The food was really good. 10/10 for making my holiday so wonderful. Thank you very much for everything.
2024-09-17
The staff - from the front desk reception to the the breakfast servers were fantastic. Most of them were personable and friendly, helpful. I especially enjoyed Sara, Achille, Fabio and Antonino at the front. And upstairs the staff Vicenzo and Angela were super!
2024-09-17
Un buon soggiorno, di alta qualita
2024-09-17
Bellissimo hotel, personale top, soprattutto al ristorante molto attento, anche per la mia dieta senza glutine, grazie per questo! Consiglierei questo hotel e ritorneremo sicuramente!
2024-09-17
All of the staff were amazing and the shuttle bus was a life saver for us. Would like to thank all reception staff and especially mention Lucenzo who served our breakfast and one of our main meals. He offered exceptional service and very welcoming
2024-09-16
Great srtaff friendly and Professional a credit to the hotel
2024-09-16
My travel plans changed at 10pm while we were at dinner. I had to leave the hotel at 4am the next morning. Our waiter made arrangements for a breakfast bag to be ready for me upon my departure. It was so sweet and appreciated.
2024-09-16
Oltre al pernottamento, abbiamo avuto il piacere di poter festeggiare da voi il giorno del nostro matrimonio. Feste stupende e personale sempre disponibile e professionale.
2024-09-16
Great staff everywhere, at the restaurant, pool, spa, all fabulous and helpful,
2024-09-12
I appreciated the kind and professional staff, especially the catering team. As well as the very agreeable hotel accomodation. Thank you for making our stay one to remember
2024-09-12
There are not enough electricty connections in the bedroom. For phone etc etc
2024-09-12
A special thanks to the staff at diner. Their kindness and assistance when I got unwell the 1st evening were remarkable. Bavo and Thank you.
2024-09-12
prima
2024-09-07
Simona was the best staff member we encountered, she made us feel so welcome! Everyone was amazing but she truly stood out.
2024-09-07
Thank you for making it a great stay for us
2024-09-07
We had a wonderful experience from start to finish. Your staff: Antonino, Genero, Danillo, Vincenzo, Fabio, Angela, Luigi - just to name a few, went above and beyond every opportunity they had to make us feel extra special. Being a 3rd generation native from Napoli, I felt that this trip with your team / property exceeded all of my expectations. Grazie! 🇮🇹🤌 Mike / Iriana Formato Chicago
2024-09-07
Excelente hotel lo mejor q he estado
2024-09-06
The building has a quiet elegance and charm. The staff are so warm and personable and genuine in their professional role. The food is impeccable. The garden is a romantic idyll.
2024-09-06
Merci pour ce super séjour, équipe attentionnée et professionnelle.
2024-09-06
Lovely stay! Our server at night was top of the top!
2024-09-05
Your staff were exceptional. First class service in every way. Special mention to Gennaro, Vincenzo, Marie Alena, Antoni, Salvatore and Stefano. Thank you for making our stay so comfortable. Your generosity and kindness is unique.
2024-09-03
Un grand merci pour l'amabilité et la gentillesse de vos collaborateurs. Notre séjour fut parfait. Les chambres sont extrêmement propres, les infrastructures excellentes et le personnel remarquable.
2024-09-03
Management and staff are always incredible. They're professionalism and accomodation of your wants is 5*. The Medusa is easily my favorite hotel in Stabia!!
2024-09-03
Thank you for making our stay so very special. The staff are exceptional in all areas of service and are a credit to the hotel.
2024-09-02
We had a wonderful stay at the hotel, all the staff were very help and nice. The room was fantastic, the breakfast was lovely and the staff very polite.
2024-09-02
We had a lovely stay and especially appreciated that we got an upgraded room as it was our 30th wedding anniversary. The staff in reception and at breakfast were so helpful. It made our holiday extra special.
2024-09-01
Ringrazio tutto lo staff per l ottima organizzazione e cortesia e complimenti al cuoco
2024-08-31
We have just got back from spending a week at your hotel. We were travelling with our 17 year old autistic son (who doesn't always enjoy new places) and I cannot thank the staff enough for their kindness and attention. Particularly the restaurant and bar staff. Please give our thanks to Gernaro, Milena and there were two younger members of staff (one female with glasses) who Finley will forever remember as the 'nice cheese lady' for giving him extra cheese. They made our evening so enjoyable by meeting Finleys needs. Felt like a very special place.
2024-08-31
Amazing staff always smiling and helpful and restaurant staff were simply the best.
2024-08-30
Sehr schöne Location mit unglaublich engagiertem und nettem Personal.
2024-08-29
hotel con muy bien situado para visitar tanto la costa amalfitana como Pompeya o Nápoles, con unas instalaciones y jardines magnificas y un servicio impecable.
2024-08-29
Beautiful hotel with truly exemplary service. Lovely relaxing week in a fabulous setting. Thank you!
2024-08-29
Grazie della ospitalità a tutti In particolare al servizio ristorante Buonissimo il cibo Attentissimo tutto il personale di sala
2024-08-29
Staff della colazione, servizio cortese e accuratissimo.
2024-08-28
Très bel établissement + équipe de qualité
2024-08-27
Merci pour la qualité de votre équipe. Une équipe très attentionné.
2024-08-27
Dear LaMEDUSA, i was especially impressed about the wohle stuff: everyone of them aways was friendly and accomodating, and every wish was reading from our eyes. After a side trip, when we came back to the Hotel, it was like coming home ❤️ It was a dream vacation! Thank you so much! P.s.: the garden is a Paradise🥰 Kind regards Birgit
2024-08-27
Thank you all the staff, amazing stay there! Everyone was so welcoming and had recommendations of restaurants and places. Truly an amazing atmosphere and people, the restaurants food was really good
2024-08-27
Staff and management were extremely courteous
2024-08-27
Exceptionala locatia, gradina de vis, piscina curata, cu salvamar propriu. A fost o sedere de vis, nu am cuvinte sa descriu frumusetea si ospitalitatea .felicitari. visam sa revenim!!!
2024-08-26
Bravissimi
2024-08-26
Un ringraziamento particolare al maitre e a tutti i camerieri del ristorante e della colazione.
2024-08-26
Un grand merci au personnel dans son ensemble, à l'accueil, personnel toujours agréable et souriant. Au restaurant, le personnel est exceptionnel, d'une très grande gentillesse et très serviable, toujours là pour le moindre désir avec un service de qualité. A la piscine, toujours serviable et à l'écoute. Rien à redire sur le personnel ou l'hôtel, séjour de rêve, à refaire sans aucune hésitation. Un grand merci pour ce professionnalisme exceptionnel.
2024-08-26
Compliments and thanks to Fabio, Anna, and Salvatore (pool attendant)!
2024-08-24
All the people where very courteous, responsibe and very pleasant. Special thanks to the breakfast and dinner waiters and attendants.
2024-08-24
The staff is wonderful and they make the stay great The hotel and the garden are amazing
2024-08-24
We want to thank the staff at the front desk. Your help made a big difference to us enjoying our trip!
2024-08-24
Staff at breakfast were perfect, super friendly, courteous, smiling with immaculate service and attention to detail The quality of the breakfast was exceptional
2024-08-24
Mi sono già complimentato a voce per la cortesia e professionalità di tutto il personale ma colgo l'occasione per farlo nuovamente. Spero di avere modo di essere ancora vostro ospite in futuro.
2024-08-24
The staff were very friendly and helpful and provided excellent service. The quality of the breakfast was excellent
2024-08-25
Merci pour ce merveilleux séjour dans votre hôtel .
2024-08-23
Lors de notre séjour nous avons été très bien reçu par l’ensemble du personnel qui a été à notre écoute, et à notre disposition. Merci encore à tout le personnel qui a été d’une extrême gentillesse et a rendu notre séjour très agréable.
2024-08-22
Un merci tout particulier à Vincenzo pour son sourire son amabilité et sa gentillesse et à Gennaro pour toutes les petites attentions bienveillantes à l’égard de notre famille. Un modèle d’hospitalité à l’italienne dans un cadre luxuriant.
2024-08-21
Vinchenco and Danilo
2024-08-21
Sehr geehrte Damen und Herren., Wir sind sehr dankbar für die Zeit in Ihren Hotel. Es hat uns sehr gefallen. Wir waren sehr zufrieden!
2024-08-20
A special thank you to everyone for making our return visit so welcoming, excellent service and ambiance. We look forward to returning in April 25 and in August 25 for our magical wedding. La Medusa you are truely a very special place.
2024-08-19
Everyone we met that worked at the hotel were fantastic.
2024-08-19
I experienced one of the best service in my travels around Europe. All the staff were friendly, professional and courteous from the moment we walked in to the moment we were dropped off at the local train station by the shuttle driver. I can’t thank you all enough. I will definitely be coming back again and I highly recommend this beautiful hotel.
2024-08-19
Thank you all for a fantastic visit in your lovely Hotel. The garden is fantastic and everyone is so kindful. Best regards Lena
2024-08-19
It was a really pleasant stay, thanks to all staff they was very friendly and professional
2024-08-19
Our stay was fantastic and all staff were wonderful. Special mention to Stefano at the pool, Gerardo the driver and anyone who helped us on reception with WhatsApp!
2024-08-18
Achille on reception was lovely.. and very professional. On both nights we stayed at the hotel we had dinner in the hotel garden. The outdoor setting was magical, and the quality of the food and the service from the team was exceptional - it was a highlight of our holiday.
2024-08-18
Stefano the pool attendant was very attentive and friendly, The breakfast staff were amazing and reception very helpful
2024-08-18
Tout était parfait On a adoré Décoration et piscine top Dîner du 15 août top
2024-08-18
Come già scritto su Google, grazie per questa fantastica esperienza ad ognuno di voi. Siete stati unici abbiamo trascorso 3 giorni meravigliosi.
2024-08-18
Merci pour vos conseils de voyages , de restaurations et votre amabilité.
2024-08-18
Ottima struttura Personale qualificato ed accogliente Da ritornarci
2024-08-18
Outstanding service our compliment to your staff
2024-08-17
The staff is perfect and amazing
2024-08-17
Ho lasciato un bigliettino nella camera al terzo piano, avevamo soggiornato giovedì notte a nome Michelini Michele. Grazie.
2024-08-17
Breakfast staff and pool staff amazing in fact all staff very commendable
2024-08-16
Merci pour votre service excellent .
2024-08-17
Incredible hospitality
2024-08-16
Excellent hotel and very nice staff.
2024-08-16
We stayed for 8 days and had the best time in Italy thanks to the hot, staff and services. We will be back!
2024-08-15
Caro team di Hotel Medusa Vogliamo ringraziarvi di cuore per la fantastica esperienza che abbiamo vissuto da voi. Il cibo era delizioso e i consigli sono stati perfetti. Il vostro servizio è stato eccellente e ci siamo sentiti davvero ben accolti. Un grande grazie agli chef per i loro capolavori culinari e allo staff per il servizio cordiale e professionale. Meritate assolutamente cinque stelle! Non vediamo l’ora di tornare presto per godere di nuovo della vostra cucina. Cordiali saluti, Room 304 De Mesmaeker
2024-08-14
Établissement magnifique et très agréable. Toutes les personnes ont été aux petits soins pour nous. Au restaurant Genaro, Vincenzo, Frederick et j en oubli ont été supers. Les personnes à l accueil ont trouvé des solutions pour nous. Je recommande vivement.
2024-08-14
Hotel itself is great, but hospitality and professionalism of all your personnel is stunning.
2024-08-13
It was really a wonderful stay in the hotel. Everybody was very friendly and helpful.
2024-08-11
Attenzione ai dettagli e cortesia!
2024-08-11
The entire staff - from the cleaning personnel to the reception to the pool orderly to the waitstaff, etc. etc. was absolutely wonderful. Courteous, beyond friendly, great with our young kids. Such an amazing experience!
2024-08-11
Superbe hotel, personnel au top, buffet du petit déjeuner excellent
2024-08-11
We had the perfect stay, the staff were all welcoming, friendly and professional. The hotel environment was a really special place and we would love to return in the future.
2024-08-09
I would like to thank all the staff specially vizente for help us with amazing service at the breakfast. Very profesional and friendly with me and my family I’ll send 5 stars for him!
2024-08-08
Bravo ! Tout était parfait ! Le cadre, la piscine, le personnel, le restaurant et les magnifiques PDJ !
2024-08-08
The hotel staff were very helpful, friendly and welcoming. I really enjoyed my visit.
2024-08-08
Je tiens à féliciter tout particulièrement monsieur Genaro le maître d’hôtel , grand professionnel , sans oublié le maître nageur .
2024-08-07
We had the most amazing stay and can’t thank the staff enough
2024-08-05
Many thanks, we enjoyed our stay very much and will come back again. Everything is great, the food, the hotel, the staff, really top-noth!
2024-08-05
I stayed in many hotels before. But your hotel in Castellammare is one of the best I ever stayed at. The breakfast was superb and the two dinners we had was incredible. Special thanks to all hotel and restaurant employees. We will definately come back soon. Best, Patrick & Alina from Switzerland
2024-08-05
Staff d'eccellenza. Parco strepitoso
2024-08-05
Parfait
2024-08-02
Hartelijk bedankt voor alle goede zorgen. U heeft een prachtig hotel met fantastisch personeel!
2024-08-01
We had a fantastic stay in La Medusa! The staff is amazing: friendly, helpfull, the make your stay very fine, accomadation is super!
2024-08-01
Thanks to you all, special thanks to Sara in the reception for saving us, Daniello at the bar for laughs and excellent service at last a very special thanks to Genaro for excellent service and help to what we could visit and how to travel. Hope to se you again next year. Regards Daniel and Desiree , room 318
2024-07-30
Thanka to Gennaro for being the best!
2024-07-29
Esperienza fantastica grazie di tutto ritornerò al più presto
2024-07-29
Incantevole... Tutto!!! Da farsi ricordare!!!
2024-07-27
Splendid hotel!
2024-07-27
Though our stay was short. My wife and I were thoroughly impressed. This was a great pick and a great line for Hilton to be a part of. Places like yours make them look good.
2024-07-25
Thank you for an excellent stay, staff were very attentive and courteous which was well appreciated!
2024-07-25
Thank you to Gennaro! He made our stay extra special.
2024-07-24
overall we had a most enjoyable stay and would like a special thank you to the restaurant manager and his team for looking after us so well.
2024-07-24
Sentirse en casa es una constante. Gratificante y mágico
2024-07-24
We had an incredible stay. We found all of the staff at The Medusa incredibly courtesy, helpful and knowledgeable. The hotel and grounds are really beautiful and thoughtfully put together and we had a really memorable dining experience there - with incredible food. It’s a very special place with exceptional service and we look forward to coming back to stay.
2024-07-24
All staff and management were exceptional. Very polite, helpful and always smiling.
2024-07-23
Thank you very much for the pleasant stay!
2024-07-23
Vielen Dank für den außerordentlichen schönen Aufenthalt. Das gesamte Team war immer sehr freundlich und Hilfsbereit.
2024-07-22
Every member of staff were so welcoming, very helpful and went above and beyond to make our holiday perfect! Thank you so much to everyone for your help during our stay! We will hopefully be back soon!
2024-07-21
We would like to specially thank the staff at the reception and at the restaurant
2024-07-21
Reception an restaurant staff were exceptionally good
2024-07-20
Alles sehr gut, gerne kommen wir wieder ☺️
2024-07-19
The staff is amazing and very helpful.
2024-07-18
Excellent service and beautiful grounds. Staff was very professional.
2024-07-17
Staying at La Medusa was beyond our expectations, the hotel and all the staff-members we met where the best professionals ever!! Big compliments to all of them. If it was up to us we would rate this magisch place with even 6*!! Hope to come back and would recommend La Medusa to others.
2024-07-17
Always accomodating! Thank you!
2024-07-17
Wonderful service overall especially the waitstaff and breakfast and dinner.
2024-07-16
First class service and very professional. Especially, the restaurant manager was excellent, helpful and very pleasant to talk to.
2024-07-15
Thank you so much for an incredible stay at your hotel!!! It was such a pleasant experience. EVERYONE was so professional and so friendly. Thank you, to everyone, from those in reception who took the time to personally sit down with me to arrange my travel plans to those who served us at dinner. Thank you, Gennaro for making us feel seen! Your attention to detail, conversations, and advice were amazing, Overall, this was such a GREAT experience, and I will definitely visit again. I highly recommend anyone to stay here!
2024-07-15
Das gesamt Personal war sehr freundlich und zuvorkommend. Ein besonderer Dank gilt Stefano, der uns stets mit Tipps und Geränken verwöhnt hat.
2024-07-15
Everyone we encountered was so kind and helpful! And, they made us feel really special. They always knew who we were as we left & came each day.
2024-07-15
Gostaria de agradecer toda a atenção e gentileza do Genaro.
2024-07-15
The hotel was fantastic. The staff were extremely friendly and professional and everywhere was perfectly clean and well presented.
2024-07-15
Professionali e simpaticin
2024-07-14
Sempre incantevole e personale professionale
2024-07-14
We had a great stay and enjoyed every minute -fabulous staff and lovely building and artefacts within
2024-07-14
Fantastisk personale🙏🙏🙏 Super service og meget smuk have på hotellet.
2024-07-11
thanks to all
2024-07-10
Merci pour ce magnifique séjour. Tout était parfait.
2024-07-10
Perfect staff thank you all!! For amazing vacation!!🙏🏻🙏🏻🙏🏻🌷🌷🌷
2024-07-08
My family enjoyed our week at La Medusa and are already looking forward to planning a future visit. Everyone at the hotel was accommodating and professional. At meals everyone was very attentive and it was clear there's a mission to serve and take care of your guests. I've stayed at some five star properties that could learn a thing or two from your staff. Special thanks to Stefano for always tending to us at the pool and Gennaro for being so on top of everything.
2024-07-08
Grazie per aver reso il giorno del nostro matrimonio ancor più magico.
2024-07-07
Thank you so much for making our shirt stay so perfect!
2024-07-05
Alles perfect
2024-07-04
They were amazing, from the lobby staff to the pool side staff. All amazing
2024-07-04
We had the most wonderful stay ! We can not thank the team enough from the contact by mail to our departure. Everybody was wonderful ! The kindness towards my elderly father and the offered help and smiles are worth a million! Please do not change anything. Thank you all !!! You are the ones making the difference! Thanks to our cleaning jewel kind and helpfull a real jewel !Thanks to our happy poolmen I will miss your kindness and happiness taking care of us all ! A special thanks to the kind young men ( with curls ) kind and full of tips and advice who was working at the reception during the day . Thanks to our wonderful bartender ( with curly hair sorry forgot your name ) a magician in making the most wonderful ( non alcoholic ) drinks offering a great ,kind and discreet service to my partner and me! Thanks to a phenomenal waiter speaking english with a little accent a real talent offering the perfect follow up .. full off kindness. Thanks to the wonderful maitre who directed his team like a real maestro a real talent towards staff and towards guests , a real leader in organisation making the impossible possible , offering service again and again in a more than perfect way and always with a kind word for all as-well for the guests as for the staff ..and always.. with a smile. Thank you ! A super thank you to the chefs as what a cuisine ! It was amazing thank you for the pure magical food ! Thank you ! And a final thank you to the one making my father and our family more than happy as we looked forward to see him in the morning ! Our Salvatore ! A jewel at breakfast ! His impeccable service and follow up was amazing. He is so relaxing and kind ; a real jewel. He sees what the others do not see ! Father and me thank you again and again Salvatore! Don't change!! You have the gift to make us loose all our stress and worries !What a kind and soft energy you have ! And then there is the gardener , another real magician ! I asked him how do you get this exceptional garden !? as when you move in the garden you get one parfum after the other in such a harmony.. this is magic!!! I visited many beautiful gardens but he is a magician What a flowers and nothing but happy plants and trees ! So a great thank you to the magician and it's team making us enjoying every minute we could in this wonderful oases ! Thank you! Time was to short to enjoy the Spa but .. I promise next time we will ! Kindest regards, Family De Muynck Hotel Alegria *** superior Bruges Belgium
2024-07-03
Thanks for a perfect stay at La Medusa? even when we arrived not proper dressed and looked like random tourists you all treated us nice. We are impressed. Best wishes for the summer from a hotel owner and michelin restaurant owner. As you say. Tutto perfetto(-: Torleiv Middelthon
2024-07-01
My husband and I thoroughly enjoyed our stay. The staff and accommodations were splendid, which made it difficult to leave the premises and visit the surrounding area. :-)
2024-06-30
Hôtel de très grande qualité Un parc exceptionnel, une compétence du personnel d’un très bon niveau
2024-06-30
Meravigliosa
2024-06-30
Had a great stay :)
2024-06-29
Al personale sempre disponibile e cortese
2024-06-29
All staff at the hotel were incredibly friendly and helpful. any request was actioned straight away! Taxi service was also very quick and good
2024-06-29
Grazie per una bellissima esperienza
2024-06-29
We had a wonderful stay and a special thanks to the maitre d’ for all his professionalism and attention to detail. Nothing was too much for any of the staff. Thank you so much
2024-06-28
Thanks a million for making our stay very comfortable and welcoming
2024-06-28
Excellent guest services. Breakfast staff provided exceptional hospitality. Hotel facilities comfortable and hotel grounds well maintained.
2024-06-28
Excellence in cleanliness, rooms , hospitality, Courtesy, never experienced before in any hotel . COMPLIMENTS TO THE MANAGEMENT AND THE STAFF ! Keep it up 🥂
2024-06-27
Everyone was incredibly kind and friendly. It was a birthday celebration which made it extra special
2024-06-27
Thanks for Gennaro and all the staff in the restaurant and especially that breakfast area. They are very professional and the service is amazing.
2024-06-26
Thank you everyone at Medusa for helping us during our stay. From restaurant recommendations, to help with the ferry reservations to facilitating the return and replacement of our rental car that suffered a flat tire, we really appreciate the amazing service and hospitality. We will come back because of the people as much as the beautiful location and facility.
2024-06-26
I have left a note in the room . Telling you that I had a wonderful time in Medusa. The service was amazing. Always with a beautiful smile. I admire that!
2024-06-25
special thank you to Genaro at breakfast for making our stay comfortable and providing excellent service. and to reception staff for meeting our needs for a bucket of ice each day. the housemaid who popped back in the evenings when we were out dining to replace towels.
2024-06-25
Extremely welcoming, helpful and pleasant staff in all areas of the hotel.
2024-06-25
The restaurant manager was exceptionally in every aspect and an absolute professional. I would also like to highly recommend the barman Danilo who was equally professional, attentive and gave us great service with a smile and sense of humour.
2024-06-25
Had a lovely stay! All staff were extremely helpful from the point of check to when we left, nothing was too much trouble. Genaro was extremely helpful! Danielo was great! Also the lifeguard (forgotten name sorry) was so friendly and always available to get drinks and food for us
2024-06-25
Ringrazio per la cortesia ,attenzione e attenzione! Molto bravi e gentili Parco eccezionale
2024-06-25
they were friendly, professional and help us to reserve transportation etc
2024-06-24
Beautiful hotel
2024-06-24
Great job in keeping such a nice resort clean and comfortable
2024-06-23
Bravissimi tutti !
2024-06-23
We enjoyed staying again in the hotel after 9 years. We are looking forward to our next visit. Thank you
2024-06-22
Excellent service et endroit magnifique . Stephano à la piscine fait un travail exemplaire .
2024-06-22
We had such a lovely stay :-)
2024-06-22
Thank you for a wonderful stay at your hotel.
2024-06-20
We really enjoyed our stay and plan to return. Breakfast was excellent, facilities great for a medium-sized hotel and the outside ambience in the evening was exceptional. Great quality ingredients for the dinner.
2024-06-19
The reception staff were excellent are were able to help me find out train times for our return to Naples they were also very helpful when we wanted to book a boat trip around the coast. Also the staff in the breakfast room were also excellent and nothing was ever a problem for them.
2024-06-19
Thank you so much for a wonderful stay with wonderful staff and wonderful location, exceeded my expectations!
2024-06-19
Special thanks to Stefano for looking after us so well at the pool and to Gennaro and his team for the excellent food in wonderful surroundings. Also reception staff for all their assistance and suggestions
2024-06-19
Thankyou to everyone for making our stay so wonderful. Will definitely be back
2024-06-19
Everything was perfect during our stay. The staff are very kind and friendly, the garden is beautiful, the meals are delicious. Overall, we'll definitely come back again :)
2024-06-19
Thank you to all the members of staff who made our day so special. Very attentive, polite and welcoming.
2024-06-18
tutti molto gentili ed educati
2024-06-17
Très bel hôtel avec une décoration parfaite et de bon goût La chambre 110 est superbe
2024-06-17
It was a very nice week! A place to relax, to deconnect from the daily rat race. That was, although the hotel itself is beautifull, possible by the management/ the organisation/ the staff! Thank you!
2024-06-17
Solo agradecimiento por el excelente trato que nos dieron en el hotel y felicitaciones por la belleza de las instalaciones y lo mas importante por la calidad del personal humano en su totalidad. Todo fue perfecto
2024-06-17
Very nice check-in and checkout. The restaurant and breakfast staff are very-well trained and provided excellent service.
2024-06-17
Excellent service. Very friendly staff. Fine food.
2024-06-17
félicitations au staff et au personnel
2024-06-16
The staff was wonderful, starting with Kelly, she was very knowledgeable and helpful! At our first meal, Vincenzo was so warm and friendly! It was a pleasure to see him through out our stay. The whole staff including the cleaning staff were also warm, friendly and helpful. The Hotel Madusa set the standard high, which other establishments can only hope to meet!
2024-06-16
Your entire staff exemplified hospitality!! 10 stars all around!! From accommodating our early arrival, coordinating tours and reservations, serving us delicious food to just regular warm conversation. They always went above and beyond. I can’t sing your hotel’s praises enough!! Thank you for such wonderful hospitality!
2024-06-15
Enhorabuena, el hotel es muy agradable y el personal encantador. Gracias.
2024-06-13
Archille, Antonio and Sarah (not sure of her name spelling) were all very helpful at the front desk and went above and beyond to accommodate us. They were very friendly and really made us feel at home.
2024-06-13
Wonderful front desk team. A special thank you to Antonio for going above and beyond for taking care of us and assisting with all the dinner and lunch recommendations and reservations. Additionally thank you for help the create a map for my Capri day Great team!!!
2024-06-13
Vorrei fare i complimenti a Patrizia, è stata molto accogliente e cordiale, e durante tutto il percorso è stata molto efficiente. Ottimo staff, ambiente e relax
2024-06-11
Great staff and facilities
2024-06-11
We had the most amazing time during our visit. The hotel is beautiful but your best asset are your Team!!! Nothing was too much trouble, every single one of them gave exceptional service whilst remaining discreet.
2024-06-09
Special thanks to the breakfast waiters and service staff. They were extremely attentive and friendly and made us feel very pampered. Also massive thanks to Antonia in reception - very friendly and informative. Nothing too much trouble and he made the introduction to the hotel very special. Many thanks
2024-06-08
Professionali
2024-06-08
We would like to thank management for a wonderful stay for 7 guests. We would especially like to thank Iryna, Giovanna, Maria, Patricia, Sara, Antonio, Vinzen and General Manager at restaurant whom we seem to forgotten his name. Thank you everyone
2024-06-08
I would like to say how much we enjoyed our short stay in your lovely hotel. A special thank you to the reception team of Antonino, Vicenzo, Sara, Fabio and Achille. They were all very polite and helpful. A thank you to the Wellness team, especially Iryna who was very friendly and helpful and the treatment team of Givanna, Maria & Patrizia who provided the best massages for all of us. Truly amazing. A special thank you to the Maitre D, Gennaro who was so helpful by explaining all the dishes and made us feel really welcome. Made our meal times that much more enjoyable. All in all it was a fantastic stay in the beautiful La Medusa and we hope to come back soon. Thank you Rajan Jirapure
2024-06-08
Special Thanks for the Service especially to Vincenzo who cares about us kindly while having meals. Our highlight was the treatment by Gennaro who has a great sense for guests. His recommendations for food and beverages were excellent. He made my day and was the reason why we dine 3 times at Hotel.
2024-06-08
The front desk crew held our luggage when our room was not ready, then delivered to our room. We asked them questions and they were answered promptly. We had room service and it was great! In room service turned out great. Vincenzo at the breakfast service was amazing. He made everyday start with a great breakfast and attitude. He was great in every way. Thanks Vincenzo!!
2024-06-07
Big thank you for our perfect stay: staff very friendly, room has everything what you need, diner with great wine choice and breakfast with lots of variety, garden bar was amazing! Complimenti a tutta la squadra! Paul and Leen Mertens - Verhaert
2024-06-07
Chers membres de l'équipe de l'hôtel, Nous tenions à exprimer nos sincères remerciements et nos félicitations pour l'excellent service que nous avons reçu durant notre séjour à Naples. Votre accueil chaleureux, votre professionnalisme et votre attention aux détails ont rendu notre visite véritablement mémorable. Chaque membre de votre personnel a contribué à faire de notre séjour une expérience exceptionnelle, et nous vous en sommes profondément reconnaissants. Avec nos meilleures salutations, Liliane Ott
2024-06-07
Bonsoir Le tout était parfait Petit bémol nous étions trois dans une chambre et les boissons au frigo plus le café et thé ainsi que les verres était prévue pour deux personnes
2024-06-07
Grazie mille a tutti per un soggiorno molto piacevole!!
2024-06-07
Een goede rustige ligging en vriendelijk personeel.
2024-06-07
We were really impressed by the beautifull location, beautifull garden, friendly people, excellent breakfast and very nice rooms.
2024-06-06
The front desk was very helpful and we appreciated it.
2024-06-06
Just amazing all around! Thank you!
2024-06-06
Gennaro was amazing! We stayed late at the restaurant and he was very patient and super hospitalble with us. Also Luigi the bartender was very professional and nice. The entire staff are great!
2024-06-06
Bonjour, Votre hôtel est tout simplement merveilleux, du service qui est des plus agréable et souriant, aux infrastructures tout ça dans un parc magnifique, votre spa est tout autant magnifique avec un service des plus accueillant. Merci à vous pour votre gentillesse et professionnalisme.
2024-06-05
Everyting was OK. Only the prices of the drinks are very expensief. Ten euro for a glass of wine is a little to high
2024-06-03
Siamo stati ospiti di un ricevimento nella giornata di domenica 2 giugno. Prima volte nella struttura. Accoglienza e servizio eccellenti, mise en place di ottimo livello
2024-06-03
Fate bene e con professionalità il Vs. lavoro.
2024-06-03
Einfach außerordentlich tolles und zuvorkommendes Hotel was die haben , wir haben unglaublich wohl gefühlt!! Eine Frage habe ich kann man das Duschgel (etro) bei Ihnen käuflich erwerben? Zahle gerne das Porto . Lieben Dank im Voraus Melanie Geiser
2024-06-02
All the staff are fantastic!!
2024-06-02
We thoroughly enjoyed our stay. The friendliness of your staff is top notch. from reception to restaurant/breakfast and pool. we felt very much looked after. You handled our complaint about the loud music very well and to our full satisfaction. we will come again
2024-06-02
Fantastic advice and help when booking trips, cabs and general overall helpfulness.
2024-06-02
Complimenti
2024-06-01
Bravo aux personnels de l'établissement LA MEDUSA ! Notre séjour chez vous a été très agréable et revitalisant. Merci pour vos bonnes attentions au quotidien, à votre proximité et de vos aides d'informations local pour nos projets touristique.
2024-06-01
The staff were beyond fantastic and the grounds were spectacular! Loved staying with you.
2024-06-01
Danke für die wunderschöne Zeit bei Ihnen im Hotel!
2024-06-01
Special thank you to Mr. Gennaro and his staff => evertything is possible
2024-05-31
Excellent stay and friendly staff .
2024-05-31
Al personal de recepción que trataron que fuera menos tedioso los traslados dentro de sus posibilidades
2024-05-30
Gostaria de elogiar a todos, desde todo o pessoal da recepção, como do café da manhã e restaurante, o maitre e garçons, uma pena não ter lembrado de todos os nomes, mas nossa hospedagem superou e muito a nossa expectativa, o hotel e o lugar, a vista que proporciona, o clima, a cordialidade e atenção de vcs, tudo harmonizou para que nos sentíssemos muito melhor que em casa, muito obrigado.
2024-05-30
Profissionais muito bem treinados, amáveis, prestativos, uma surpresa muito agradável, todos os setores do hotel os profissionais são excelentes
2024-05-28
The staff is so friendly and helpful. I just loved the hotel and hope to return and stay longer in the future.
2024-05-28
Excelent, extraordinary hotel, congratulations to wonderful hotel,instalations, service, food and in special congratularions to Gennaro and his STAFF. Vicenzo and others.
2024-05-27
Amazing place :)
2024-05-27
Gennaro provided service above and beyond our expectation, as did the entire dining and front desk staff. We were very pleased with our choice of the Medusa and plan to visit again in the future.
2024-05-27
Personale gentile e preparato
2024-05-26
La struttura è ben curata e il personale gentile e disponibile e’ stata una vera sorpresa. La consiglierei e la terrò presente nei prossimi viaggi in zona
2024-05-26
Great staff in all areas
2024-05-26
complimenti!!! ttutto molto bello
2024-05-25
Un tout grand merci à toute l'équipe.
2024-05-25
Everything from check in to check out was perfect. All staff was kind and helpful. The grounds are absolutely charming, and the room was beautiful. Our meals were all wonderful as well as our spa treatment on our last day.
2024-05-25
I had a very relaxing stay at La Medusa!! Staff were friendly and professional and genuinely cared for my well-being and wished me a wonderful stay! Nothing was too much trouble. Waking up and seeing the big smiles from the staff in the Breakfast Room was a highlight!
2024-05-24
Excelente hotel, muy cómodo
2024-05-24
Excelente hotel y atención
2024-05-23
We had an amazing stay with you! Everyone was friendly and helpful all the way. Thanks for such a fantastic experience!
2024-05-22
Genarro the Maitre D and the entire staff of the dining area, Luigi manning the bar and the rest of the reception and maids were amazing!!!!!! We miss you all! We will be back!! :)
2024-05-22
An absolutely wonderful stay, everything either met or exceeded our expectations! A truly magic stay!
2024-05-22
We had a wonderful stay and were looked after exceptionally well. Thank you
2024-05-21
The food and service at the restaurant was exceptional. The maitre d’hotel was exceptional. Very professional yet so charming. He made us feel welcome and offered very helpful dining suggestions.
2024-05-21
The best
2024-05-21
Our group of six had dinner at your wonderful restaurant. The food was amazing but your staff, headed by Gennaro, made our evening memorable. Congratulations on having such a professional staff.
2024-05-21
Agradeçer su amabilidade y todo en general, un subresaliente para este Hotel. Magnifico en todos lo aspectos 100% recomendable. Gracias !!.
2024-05-21
All of the staff were wonderful! We especially wanted to thank Gennaro (the Maitre-d) who was absolutely the best!
2024-05-20
We had a fantastic stay at the Medusa. Me and my wife will be staying again, and recommend the hotel to our friends. Your recreation staff were soo helpfully with issues of lost luggage, and a problem with our Hire Car. Can't thank you enough.
2024-05-20
Most amazing stay . Hotel beautiful and all the staff fantastic made us feel so welcome. Always there to help and nothing was too much of a problem for you all. We couldn't fault it in anyway and think its a little Oasis of a hotel. Thank you so much for such a lovely stay and holiday.
2024-05-18
Tout était parfait. Merci et à bientôt.
2024-05-17
Noi, membri del gruppo del Blauwe Vogel, abbiamo vissuto un soggiorno indimenticabile alla Medusa. Abbiamo particolarmente apprezzato l'upgrade della camera (della n° 112 alla 118) dopo aver segnalato alla reception (grazie Sara !) la doccia-pioggia rotta. Sinceri ringraziamenti anche a Maria del servizio camere primo piano per aver restituito nella 118 spontaneamente un pezzo importante della mia mascherina apnea perso nella 112 !
2024-05-17
The service was impeccable. The grounds were immaculate, beautiful place to stay wonderful staff. I am very happy with your hotel.
2024-05-17
Beautiful place, friendly persons. Thank you for the pleasant stay. Arrivederci
2024-05-15
The staff were excellent Reception was very helpful with everything we asked them Stephan at the pool made sure we had everything we needed Vincenzo -served us at breakfast and dinner and was very attentive as were all the staff that served. The man in the suit whose name we didn’t get but I assume to be the manager made sure nothing was too much trouble including how long my friends eggs were boiled for. The overall attention to detail was excellent and we did not come across any member of staff that didn’t greet us professionally with a smile.
2024-05-13
The staff is wonderful -- extremely professional but also very friendly and welcoming. The dining staff was so kind and helpful. We were especially well taken care of by Gennaro and Millenia.
2024-05-13
Siete fantastici struttura e personale lo fate essere un ambiente pieno di magia
2024-05-13
Excellent service from everybody. Stefano at the pool was very helpful and kind. Antonio gave us a great guided tour around the hotel and recommendations for sightseeing.
2024-05-13
Everything was absolutely perfect. Very professional and accommodating staff in spa, at the pool, in the bar, reception and the restaurants, both at the breakfast buffet and in the veranda. We really enjoyed our stay and will for sure recommend La Medusa. We were really surprised such a luxury hotel.
2024-05-12
Thank you so much, you made our stay super enjoyable. All the staff were lovely and so professional. The food was delicious - the best meal we have ever had. We loved going for a run around the perimeter and then a refreshing swim in the pool before breakfast too. Your staff also were fantastic in helping us plan our trip to Ischia. Thank you so much! X
2024-05-12
Everyone was very welcoming. Overly accommodating and attentive. They helped to celebrate my birthday with a cake my husband ordered which was incredible. The only issue is that the staff mentioned that they put everything in the car and when we arrived at the destination the cake was missing. They must have overlooked it. Considering we paid for two nights, could only use one due to the delay and additionally paid for a cake we were not able to enjoy, I would have expected someone to reach out with at the very least a small gesture. Otherwise staff was incredibly.
2024-05-12
Fantastic stay and great food! Staff were very attentive- well done and thank you
2024-05-12
There are no words to express how amazingly wonderful our experience was at La Medusa. The entire staff should be commended for their kindness and professionalism. Thank you Sara and Paulo at the reception and Gennaro, Vincenzo, and Fabio in the restaurant...all of you were very special to our experience and Robin and I thank you. We hope to see you all again in the near future. Lastly, the take out lunch you prepared for my wife and I was amazing and delicious. It is unfortunate you forgot to give us the delicious birthday cake. Grazie mille.
2024-05-12
Thanks for the most comfortable stay.
2024-05-11
Gentillesse et professionnalisme de tout le staff
2024-05-11
Personnel très professionnel, très style et très gentil et qui ont fait des efforts pour parler français
2024-05-11
Merci pour votre professionalisme. La qualité de votre établissement est exemplaire. Nous avons 4 jours hyper reposant. Une mention spéciale pour le jardin qui est une vrai pépite. Les odeurs de jasmin et des différents agrumes étaient un vrai délice.
2024-05-11
Wonderful stay! We were welcomed here 19 years ago, the day after we became engaged, and we planned our wedding while at La Medusa. Returning these years later, and we found it exactly as we remembered. Gennaro and his staff are truly outstanding! And our meal…way above expectations. Easily qualifies for Michelin recognition!!! Thank you!!!
2024-05-11
Complimenti per la gentilezza
2024-05-10
Perfect stay
2024-05-10
My husband and I visited from Canada for our 20th wedding anniversary trip. We were so happy with our stay at La Medusa. ALL of the staff were incredible and professional and helpful. It is a beautiful estate in a beautiful part of the world. Keep up the great work you’re doing it right!
2024-05-10
Lovely, lovely staff so friendly couldn’t do enough - amazing!
2024-05-10
The chef’s cooking was outstanding, and the service privided by Gennaro in the restaurant was second to none. He created a very good rapport with us and even helped us plan some of our tours by recommending where to visit and even liaising with reception to get taxi organised for us. We had dinner 5 times at your restaurant and he always made sure we were happy and had everything we needed. Milena, Vincenzo and Daniela were also very professional and friendly. Always had a smile on their faces and made us feel very welcome each evening.
2024-05-08
ALL THE STAFF WERE ALWAYS VERY HELPFUL, COURTEOUS, AND EFFICIENT.
2024-05-08
All staff
2024-05-08
Pleasant stay. Thank you.
2024-05-08
Amazing welcoming, attentive and friendly staff. Nothing was too much trouble. We were made to feel extremely special and looked after.
2024-05-07
Merci beaucoup pour tout
2024-05-07
Prachtig hotel. Prima service van al het personeel. Kamers zeer comfortabel.
2024-05-05
The hotel was in the top 100 hotels for a Reason, my wife and I enjoyed every aspect of it. Thank you. Tony Scott
2024-05-05
A l'attention de l'ensemble du staff de l'établissement : Nous avons passé un séjour exceptionnel grâce à votre professionnalisme et vos attentions de chaque instant. Toute la famille gardera des souvenirs magnifiques de ces vacances : La Médusa est un morceau de paradis sur terre !
2024-05-05
Gennaro, Melina, Luigi and Vincenzo went out of their way to make us comfortable and happy. I really think La Medusa and their staff are world class and are amongst the best hotels I have visited. Truly outstanding hotel and service!
2024-05-03
Wonderful hotel and very professional welcoming staff
2024-05-03
What a wonderful few days spent with you all. Thank you so much for your warm hospitality. From the moment we arrived, we were greeted with smiles and friendliness. We booked two rooms and both were spotless with amazing views. The staff were absolutely first class and whatever we asked, nothing was too much trouble. The service and quality of the food at breakfast and dinner was fine dining standard. The gardens were magical with fairy lights in the lemon trees and the view from the breakfast terrace will be remembered forever. If you are wondering whether to stay here, just book!!! You will not be disappointed. We wish we could have stayed longer. Thank you again.
2024-05-02
Het personeel is heel vriendelijk en bekwaam.
2024-05-02
About the main diner: ‘primo piatto’ was very well, the ‘piatto principale’ was not what we expect in such a hotel. The frist two days without sauce, dry and the food was not warm enough. No complains of the dessert. Some waiters didn’t understand very good English but they were very friendly and helpful.
2024-05-02
Very nice hotel and garden.
2024-05-01
Merci encore pour ce merveilleux séjour et tout particulièrement au personnel pour son accueil chaleureux et de grande qualité.
2024-04-30
Buona professionalità del personale in sala ristorazione e colazione ..Cusomer Care
2024-04-30
Complimenti per l eccellente servizio a tavola ,cena e colazione. Personale molto gentile, competente, customer care.
2024-04-29
It was a wonderful experience
2024-04-28
Beautiful hotel,comfortable room,food was great. The staff were so friendly & helpful. Vincenzo,who checked us in was very helpful & the breakfast waiter was so friendly too
2024-04-28
Thanks for a great stay and for the incredible service !
2024-04-28
Bravo a toute l equipe Continuer
2024-04-28
Grazie per questo fantastico soggiorno
2024-04-27
Das Personal war großartig . Die Einrichtung und Deko wunderschön
2024-04-26
Un hôtel magnifique où on se sent bien, le personnel est vraiment très agréable et accueillant.
2024-04-24
Gracias por el trato excelente que hemos recibido.
2024-04-22
We were very delighted by treatment we received throughout the complete hotel. Everybody was wonderful. The food was delicious
2024-04-22
Gorgeous stay. Thank you to Vincenzo and Salvatore for making breakfast so personal.
2024-04-22
The 2 gentleman at the breakfast buffet (the elderly gentleman and the younger engaged gentleman) were superb. Very attentive, professional and eager to help
2024-04-20
Grande professionalità e cortesia del personale di sala durante la cena e la colazione. Bravi!
2024-04-19
Wonderful sense of kindness from everyone. Felt like we were part of their family. Thank you all
2024-04-19
We very much enjoyed our stay. The breakfasts were wonderful.
2024-04-19
Beautiful hotel with friendly helpful staff
2024-04-19
I would like to thank the staff for being friendly, helpful and professional. Also many thanks to those hidden staff who serviced my room daily and prepared the meals in the kitchen. I shall remember my stay with great pleasure.
2024-04-18
Very professional and pleasant staff to work with, congratulations.
2024-04-18
Fabulous service. The dinner was amazing. Just sorry our stay was so short
2024-04-18
Over and above service night before our departure in our own dining area with exquisite attention service and quality of food and choices. Bar and front desk service superior. Unfortunately we left too early to enjoy breakfast with a lovely view and had no time for spa or pool. Grounds are gorgeous .
2024-04-18
Absolutely remarkable!!! Everyone went above and beyond to make our stay so incredible . The food was amazing!!
2024-04-18
It is an amazing place with a wonderful staff! Everyone was helpful and kind and did it all with a genuine smile. I really enjoyed my stay there.
2024-04-17
Thanks a lot to all team for its very special attentions to me and my daughter these 3 days our stay was thanks to you a wonderful time and memories. Never will forget that stay and we are eager to come back !
2024-04-16
Our deepest thanks to everyone @ La Medusa & your accommodating excellent service. We look forward to return this autumn & to have you organise our wedding in August 2025 🇮🇹❤️
2024-04-16
Una bella esperienza resa molto piacevole da un personale capace di trasmettere il senso dell’accoglienza
2024-04-16
Informations et aide efficaces avec sourire et patience. Merci
2024-04-15
Grazie mille della bella giornata trascorsa da voi.👏👏👏👏👏
2024-04-14
It was a perfect and lovely stay . Thank you all.
2024-04-13
Thank you for making our stay so amazing and memorable.
2024-04-13
We had a wonderful stay
2024-04-10
We had an excellent time and loved every minute. We can't wait to be back with you. Paul and Pina Griffin
2024-04-06
Merci
2024-04-06
Thank you for a wonderful stay!
2024-04-02
Thanks to the wonderful staff at the desk specially Erminia ,Sara and Imma for their kindness.
2024-03-31
We were absolutely thrilled by everyone and the care they took of us. We genuinely felt liked and even “spoiled”. In particular, Gennaro at breakfast (and dinner), Luigi in the bar and Gaetano and Alessandro who drove us to and from the train station so many times. The staff at reception were so gracious and helpful (although we didn’t get any of their names).
2024-03-31
All staff were noticeably friendly and helpful from when we arrived until we left.
2024-03-30
Everyone was very pleasant and helpful, making our stay very enjoyable.
2024-03-30
Voglio ringraziare il personale , super disponibile solare e simpatico
2024-03-30
Herminia is so nice!
2024-03-30
Thank you very much to all of the staff for making our stay so fantastic! You were very helpful, polite and professional.
2024-03-30
Gennaro is absolutely amazing! So helpful and kind. All staff were brilliant but especially Gennaro.
2024-03-29
Enjoyed my 2 night stay very much
2024-03-28
I found the stay very pleasant and the staff extremely friendly and professional
2024-03-23
Un sincero apprezzamento alla cordialità , disponibilità e professionalità del personale altamente qualificato
2024-01-08
Emiliana and Imma were wonderful
2024-01-07
Grazie per la meravigliosa esperienza, in particolare ringrazio il team della spa che ci ha saputo consigliare il modo migliore per usufruire del percorso offerto dalla struttura ed è rimasto sempre cortese e gentile.
2024-01-04
Ihr Hotel war wunderschön das Personal so nett
2024-01-03
Eccellente struttura
2024-01-03
Ringrazio dei vostri servizi mi sono trovato molto bene
2024-01-03
Siamo stati benissimo, struttura da consigliare sicuramente x chi si reca da quelle parti. Complimenti
2024-01-03
grazie per lo splendido fine anno! l'albergo è veramente ben tenuto, confortevole, elegante e sobrio. Il personale è gentilissimo, competente e risolve tutte le situazioni ordinarie e straordinarie (durante il soggiorno c'è stata un'interruzione di corrente, tempestivamente risolta). Le portate sono abbastanza ricche e varie e la qualità di esse è molto elevata. Complimenti!
2024-01-03
Soggiorno superlativo
2024-01-03
Mi sono trovata come a casa... anzi meglio!!!
2024-01-03
Professionalità e cortesia due elementi di valore ormai pressoché rari che voi avete onorevolmente onorato Grazie
2024-01-02
LO STAFF AL COMPLETO IN PARTICOLARE AL SIGNOR GENNARO RESPONSABILE IN SALA SEMPRE CORTESE E ATTENTO NEI NOSTRI CONFRONTI
2024-01-02
Comunque vi ringraziamo per l’accoglienza
2024-01-02
complimenti per il personale educato e molto cortese
2024-01-02
Siete accoglienti , professionali, la struttura è stupenda, il panorama emozionante, la cena deliziosa
2024-01-02
grazie di tutto. siete il top!!!!!!!!!!!
2023-12-30
Ringrazio per la cortesia e la disponibilità di tutti
2023-12-30
Complimenti per la professionalità dello staff. Accelenti antipasto e dolci. Ottimo Il vino. Equilibrati i primi e secondo. Bravi
2023-12-29
Sehr kompetentes und hilfsbereites Personal- vor allem Milena, Vincenzo, Ermina, Imma!
2023-12-27
Many thanks to Ermina for helping us out with dinner reservations and talking to us. Also housekeeping was AMAZING. they were so nice to us for being late and cleaned the room so well.
2023-12-27
Grazie per un soggiorno splendido. Abbiamo piaciuto molto la nostra visita!
Eccellente
Centro benessere
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni
Prenotazione e accoglienza
Via Passeggiata Archeologica 5, Castellammare Di Stabia 80053, NA
+390818723383
2024-12-16
Everyone was very courteous and polite during our stay!