2025-11-25
Fantastic service from the staff, especially the maitre d Gennaro in the restaurant! By the time we left, we were like old friends!
2025-11-24
Wonderful stay! Gennaro is a fantastic host in the restaurant and he and his team did an amazing job.
2025-11-21
I want to thank the front office staff for all their help and professionalism. The restaurant manager is absolutely amazing. Enjoyed seeing him every morning.
2025-11-21
Gennaro was very helpful and very pleasant to interact with during Breakfast and at Dinner. He was very helpful in guiding us around the area.
2025-11-20
The maître d at the restaurant on the top floor was excellent. He was enjoyable to talk to and anticipated needs extremely well. He made our visit very enjoyable.
2025-11-19
All staff
2025-11-19
Every single member of the front desk staff & wait staff especially Gennaero & Catelo. Grazie Mille!
2025-11-19
The staff at La Medusa was absolutely incredible! From the moment we walked in we were greeted by Anna with a smile and she was most helpful in not only assisting to get our luggage to our room but in guiding us to the bar for a drink after a long day of traveling. She also helped coordinate a car rental which saves us so much time. Paolo was also extremely helpful at the desk. A special thank you tkk ok the entire staff at the restaurant in the fourth floor, especially Genaro. His knowledge of food was impeccable and we appreciated all his suggestions from wine to aperitifs and beyond. My husband and I were pleasantly surprised by the special attention to detail. We will most certainly be back soon! Grazie!!! George and Celina Judson Texas, USA
2025-11-19
Many thanks for breakfast staff and the reseption and bar staff
2025-11-18
Grazie davvero per aver reso.il.mio breve soggiorno unico
2025-11-18
Thanks for the lovely hospitality
2025-11-17
Danke an Gennaro. Er hat uns so tolle Tipps für Ausflüge gegeben. Wir haben uns immer gefreut mit ihm zu sprechen.
2025-11-14
Es war alles perfekt. Sehr zuvorkommender, überaus freundlicher Service.
2025-11-13
Oui grand merci à l’ensemble du personnel très charmant, à l’accueil, au bar ou encore au petit dejeuner! Personnel vraiment au petit soin !!
2025-11-12
Thank you for a memorable stay.
2025-11-12
All the staff were wonderful, unfailingly courteous and welcoming. Thank you
2025-11-12
All Wonderfull esp your staff One poor meal of pork & oven ready chips More salads would be good
2025-11-12
All staff professional and charming, very helpful
2025-11-12
I came here for work (Tour Manager for Ace Cultural Tours). What a lovely hotel and thank you for looking after our guests so well (that made my job a lot easier). The hotel is beautiful and your staff are caring and attentive - thank you so much. I would have loved some more time at the hotel.
2025-11-12
Thank you for your kindness as well as your exceptional professional services. Each and every one of you went out of your way to make sure that I had a relaxing and safe holiday. I have never stayed in a hotel that welcomed their guests with such warmth and care. Thank you!!!
2025-11-12
Un immense merci à toute l'équipe staff. Que ce soit l'accueil, le bar, le restaurant, le service d'entretien, chaque membre du personnel a été d'une incroyable gentillesse et politesse. Cela a beaucoup contribué à la qualité de notre séjour. L'hôtel est remarquablement tenu, d'une propreté irréprochable et les services proposés vraiment adaptés. Nous avons été séduit par le charme de l'hôtel et son magnifique jardin, lui aussi vraiment très bien entretenu. Tout est pensé et mis en place pour le bien-être des clients. Bien évidemment nous allons recommander à 100% La Medusa autour de nous !
2025-11-12
Thanks a lot! everything was so beautiful and the courtesy of the staff was super
2025-11-11
Un ringraziamento speciale va a Gennaro. Viaggio molto, ma una persona come lui ho avuto il privilegio di incontrarla molto, molto, molto raramente. Grazie Sabrina
2025-11-10
Sehr schönes Ambiente! Tolles Personal im Gastronomiebeteich!
2025-11-08
Complimenti per la professionalità e la cortesia
2025-11-07
Thank you for a great stay!
2025-11-07
Thank you for the warm welcome and hospitality! The welcoming and check-in to the resort was fantastic! It is a beautiful property!
2025-11-06
Thanks to everyboby, Everything was nice and kind
2025-11-06
Wonderful! Stay with very pleasant and attentive staff.
2025-11-06
Wonderful stay. I really could not have asked for more. Management even made sure I had plans for the day.
2025-11-05
Nous avons passé un exceptionnel séjour dans votre établissement. Le personnel est très avenant et toujours disponible pour rendre notre séjour très agréable. Un vrai plus à Pierpaulo ++++
2025-11-05
Bravo à tous!
2025-11-04
The staff was super helpful. Always giving great information. Thank you!!
2025-11-03
Uno staff di una caratura incredibile Mai visto prima
2025-11-03
Staff was kind and professional. Lovely hotel!!
2025-11-03
Top
2025-11-03
Complimenti per la cortesia e professionalità.
2025-11-03
Siamo stati benissimo. Accolti in maniera brillante con tanto di drink. La camera bella e pulita, il bagno con tutti i comfort. Struttura magnifica con vista sul parco. Pacchetto spa e massaggio, personale gentile, spa piccola ma confortevole. Ci siamo rilassati a tal punto che a cena avevamo gli occhi semi chiusi 🩷 Grazie
2025-11-01
tutto perfetto, grazie
2025-10-31
Das Team an der Rezeption ist sehr herzlich, hilfsbereit und gibt dem Gast das Gefühl wertgeschätzt und willkommen zu sein. Auch hervorzuheben, ist das wundervolle upgrade als SLH Mitglied und der Umsetzung des Wunsch nach einem Balkon wurde exakt erfüllt. Selbst bei Fragen zu Sightseeing wurde professionelle Hilfe gleistet. Generell war immer ein Lächeln beim Betreten des Empfangs gegeben und für einen kleinen Small Talk gegeben. Auch die Bar mit der einzigartigen Atmosphäre und dem sehr höflichen Personal welche einen sehr guten Gimlet kreiert hatte war ein Vergnügen. Generell entspricht die Professionalität und Empathie der Mitarbeitet exakt dem Anforderungsprofil von Small Luxury Hotel. Auch ist die Kollegin welche als Sommelier im regulären Restaurant arbeitet, und im Frühstücksrestaurant zweimal ausgeholfen hat eine Bereicherung für den Gast. Ich hätte mir gewünscht alle Mitarbeiter im Frühstücksrestaurant würden diese Leidenschaft und Herzlichkeit am Gast leben.
2025-10-28
Unbelievable experience. I am so proud and excited to represent my client and cannot wait to host her wedding here next year.
2025-10-28
Patrizia il top
2025-10-28
We enjoyed our stay! The service from staff was spectacular. We will be returning soon.
2025-10-28
This was the best staff I’ve ever experienced. The two ladies that greeted us when we arrived were amazing. They worked the night of October 23rd deserve a raise!
2025-10-27
Buffet della colazione eccezionale, struttura bella e molto curata e personale gentilissimo. L'ideale per cerimonie e festeggiamenti
2025-10-27
Nette Mitarbeiter, gepflegte Anlage. Das Personal beim Frühstück sollte sich vor den Gästen nicht dauernd unterhalten, lieber den Gast Aufmerksamkeit zeigen - nur ein Hinweis.
2025-10-26
hello,if possible i would like the recepie from your cooking chef of the dillicious risotto with the lemon taste :-)
2025-10-26
Alles was top in orde !
2025-10-26
Dank voor de vriendelijkheid, de ontvangst, de bediening. Het maakte het plaatje compleet. Het was een oase om na een drukke dag tot r ust te komen en te genieten van de tuin, de faciliteiten, de inrichting van het hotel. Super!
2025-10-26
Everthing was okay
2025-10-26
Breakfast :Super fine and lots of choise . Special thanks for the 2 bartenders (the Averna man from Belgium)
2025-10-26
Compliments to all the staff! Great food!
2025-10-26
Congratulations for the management and staff. My stay was pleasant because of the kindness of the staff and because of the extremely courteous ambiance in the hotel!
2025-10-26
Thank you all for a very nice stay at your hotel. This was by far the best hotel and service I ever visited.
2025-10-26
Your beautiful hotel is truly a haven of peace and tranquility. The rooms are very comfortable and spacious. The service is impeccable and discreet. In the evening, the restaurant offers a varied and delicious three-course menu. The gardens are magnificent, where you can relax in comfortable lounge chairs in the shade of lemon and orange trees. Unfortunately, I was unable to enjoy the wellness center or the beautiful outdoor pool as I was traveling at the end of October. It is a perfect central location from which to explore Naples, Capri, Sorrento, and the Amalfi Coast. Thank you for your attentive care. I will be sure to recommend your hotel.
2025-10-24
Mijn felicitaties aan het management en alle medewerkers voor het gastvrije onthaal en de vlotte, vriendelijke zorg voor hun gasten. Dankjewel.
2025-10-23
Thank you!
2025-10-22
Staff and all managers were very professional and helpful
2025-10-22
Reception was very welcoming and helpful, especially your two younger employees, Anna and Vinnie. These two and made sure we had a very good tour of Pompeii and correct arrangements with the train service back to the Rome airport. Antonio (?) your Canadian driver was very helpful to and from Pompeii and later to ensure we had the correct ticketing for the train back to FCO Rome. The staff in all the breakfast and dinning room were very helpful in choosing dishes and wine. They all helped make our meals very enjoyable.
2025-10-22
The building and grounds were spectacular. Sadly, we couldn’t use the pool because the water was too cold. All staff were professional and friendly. We enjoyed the two bartenders that we met and chatted with, they were knowledgeable and friendly. Front desk was engaging and delightful. Your taxi driver was professional, engaging and Canadian ❤️ we enjoyed our breakfast in the 4th floor dining room, it was spotless and plenty of choices. We especially enjoyed our lunch and supper in the atrium with the delightful woman who was a gracious, knowledgeable & attentive host.
2025-10-21
Great service, much appreciated
2025-10-21
It was an amazing stay, we will be back!
2025-10-21
Zeer fijne ontvangst, vriendelijk personeel, zeer nette kamers en andere ruimtes, een pracht van een tuin... Indien er al een probleem zou zijn, dan werd at onmiddellijk opgelost. Het hotel is een echte aanrader!
2025-10-21
We absolutely loved our stay at La Medusa. From the moment we arrived we were welcomed by the management and team in both front office and the restaurant. The hotel is superb: rooms, restaurant and gardens. Exceptional in all aspects. We will definitely return.
2025-10-20
the staff and especially the restaurant staff were exceptional
2025-10-18
We immensely enjoyed our 5-night stay at La Medusa. Thank you to the staff who were extremely friendly and helpful and made us feel like honored guests or family. The hotel exudes old world charm which is almost impossible to find these days. For anyone wanting a special oasis central to Pompeii, Sorrento, Amalfi, Naples and Airport, I could not make a better recommendation.
2025-10-18
Excellent engagement by staff. Strong English skills and care taken anticipating our needs.
2025-10-17
Grazie di tutto
2025-10-17
very friendly personel
2025-10-17
All super ok
2025-10-17
We hadden een aangenaam verblijf in jullie hotel. Een belangrijke bijdrage van onze vakantie aan jullie regio. Waarvoor dank.
2025-10-17
Everything was perfect, we enjoyed our stad, pitythat we hadn´t time for Pool or welnee, because it was a group travel
2025-10-17
You have a great team of personnel. The food is wonderful, and the restaurant staff goes above and beyond to please and make sure you are happy with everything. I recommend La Medusa to friends and business associates. Thank you for paying close attention to details for everyone.
2025-10-14
Vincenzo, Sara and the entire staff were amazing! Thank you for making our trip a memory of a lifetime!!
2025-10-14
Thanks for everything!
2025-10-13
Amazing staff, always available to help.
2025-10-13
Awesome, friendly and professional
2025-10-13
We came with a group ( Salisbury Cruise Club) everything and everyone was fantastic! This was a highlight of our trip to Italy! Thank you so much for everything! We LOVED our time there!
2025-10-13
My wife and I have traveled all over Europe and North America. We believe that the LaMadusa was the most exquisite, charming, and welcoming hotel in all of our vacations. Thank you for your excellent, professional, and genuine service. Bob & Susan Fitch
2025-10-12
un séjour inoubliable dans un hôtel à couper le souffle à tout point de vue ,nous reviendrons avec un immense plaisir ,mille mercis pour votre accueil et votre gentillesse ,à très vite
2025-10-12
nous avons passé un excellent séjour le personnel est très agréable, sympathique et très professionnel merci pour ce séjour très agréable
2025-10-10
The overall service, helpfulness and professionalism OF ALL the staff was absolutely top notch! My room was gorgeous in a charming way and !I loved my time at the spa, The grounds with anll the gorgeous landscaping, citrus trees and multiple seating arrangements…it was all really lovely! Thanks you so much!
2025-10-09
An incredible stay with and amazing staff that anticipated our needs and took great care of us
2025-10-08
I have stayed in many fine hotels in many countries and La Medusa is one of the finest. The structural environment is exceptional as is the food and drink offer. However, what makes it stand out is the charm and expertise of the the staff. Without exception the staff were charming, discreet and expert, this applies to everyone we encountered, whether cleaning or in a position of seniority. This is a rare achievement. Clearly we were there at a very quiet time and, sadly for only two nights. Thank you for a memorable stay.
2025-10-07
Staff in the Restaurant were very polite and helpful - they should be congratulated
2025-10-07
A wonderfull hotel, very good serviceand very kindly staff.
2025-10-07
Y es
2025-10-07
Very nice hotel
2025-10-06
Vielen lieben Dank für den schönen Aufenthalt, es war ein ein wirkliches Vergnügen, gerne empfehlen wir sie weiter.
2025-10-06
Your hotel is amazing! The staff was incredible and dining was incredible also.
2025-10-06
the stay was fantastic. Thank and for the warm welcome and taking care of us!
2025-10-05
Carlo Antonio Genaro the whole staff was amazing and so nice!!!! Front desk everyone outstanding!!! Definitely will comeback!!! Property was gorgeous unreal and magical
2025-10-02
Keep up the high level of service and surroundings of the staff and hotel. Our stay (5days) was fantastic. Special thanks to Gennaro Dunnarummo, Gian(Luca) and Salvatore, great servers. Krist Wolfcarius and Astrid Dhondt.
2025-10-02
thank you very much !
2025-10-02
Prachthotel: zeer gezellig, zeer net, vriendelijk personeel !
2025-10-02
Heel aangenaam verblijf en prachtige locatie met vriendelijke bediening!
2025-10-02
It was a wonderful hotel. thank you for your kindness. The food was wonderful
2025-10-02
Bedankt voor vriendelijk en behulpzaam personeel
2025-10-02
Grazie per tutto speriamo di essere con voi prossimo anno
2025-10-02
Thank you very much for the wonderful stay in your beautiful hotel
2025-09-29
Fantastic stay and very friendly Staff!
2025-09-29
Everyone was supernice
2025-09-29
Thank you very much for the excellent service and kind attention.
2025-09-29
Ringraziamo io e mia moglie per la cortesia e la disponibilità del personale speriamo di rivederci al più presto
2025-09-27
Prachtig hotel verdient de 5 sterren als er niet wordt gegeten
2025-09-27
Thanks for a nice stay. But we'd appreciate if you take into account our comment on the food.
2025-09-27
Algemeem super personeel en locatie.
2025-09-26
I think his name was Gianluca who was waiting at the restaurant on 24 September and running the breakfast on 25 September. He was very generous and helpful.
2025-09-22
Super kind service
2025-09-22
Vriendelijk personeel
2025-09-22
Thanks for the professional and satisfying service to all of you and especially to the people working for breakfast and dinner...really perfect!!
2025-09-22
Speciali
2025-09-20
Thank you for the accommodation
2025-09-19
Thank you for a wonderful stay and the birthday messages you sent on the day of Rebecca’s birthday!
2025-09-19
Beautiful hotel, lovely friendly staff, would love to come again.
2025-09-17
Helpful, friendly, available.
2025-09-17
It was a perfect vacasion….. but all in english is not easy we are from Belgium!!!
2025-09-17
Over het algemeen was iedereen op en top vriendelijk , bezorgd ook in het bijzonder de onderhoudsploeg die dagelijks instonden voor de netheid van de kamers👌
2025-09-17
Perfect stay
2025-09-16
When we booked LaMedusa with the travel agent she told us the hotel was in Sorrento. We had excursions set up leaving from Sorrento so we had to take a taxi to and from Sorrento every day of our stay. The staff at the reception desk were incredibly kind, welcoming and accommodating. They made arrangements everyday for us to get a taxi to Sorrento. The gentleman we had as the taxi driver was equally as kind to us. Upon returning to LaMedusa in the evening we were always greeted with kindness and smiles. The lovely young lady Claudia who checked with us every night to see if we needed towels or if she could do anything for us was always very sweet and accommodating. We absolutely loved LaMedusa and would definitely return. The panoramic views stretched from the sparkling coastline to the distant mountains like waking up in a post card.
2025-09-16
Thank you for your support/service/help.
2025-09-15
Complimenti
2025-09-12
Vielen Dank für den schönen Aufenthalt! Exzellente Betreuung durch das Personal!
2025-09-12
Prima
2025-09-12
thanks for the unforgetable holiday in a splendid environment.
2025-09-10
Personale cordiale e preparato in un ambiente di alto livello completo di tutto. Complimenti
2025-09-09
Staff was very professional, helpful and pleasant. please congratulate them.
2025-09-09
Complimenti doverosi ad una struttura ricettizia costituente un "pezzo" storico di Stabia e punto di riferimento per sereni ed ospitali soggiorni, in una al delicium culinario !
2025-09-08
Il nostro soggiorno è sempre straordinario ed il personale è dotato di grande professionalità e gentilezza! Veniamo trattati da veri principi, ma con il calore di casa nostra. Grazie dal profondo del cuore per questi giorni di puro relax!
2025-09-07
Espectacular servicio
2025-09-07
Exceptional service and stay.
2025-09-07
Grazie per la squisita accoglienza e ospitalità. Ottimo servizio e struttura
2025-09-07
The restaurant and the food with nice music was very relaxing
2025-09-07
Congratulations to all the staff Salvatore, Gennaro, Carlos , Giuseppe and everyone else for making our trip memorable. Special thanks also to the reception staff for activities and restaurant options.
2025-09-07
Super place to stay. Beautiful grounds and spectacular views.
2025-09-07
We had a wonderful stay! The facility is beautiful, but the staff is impeccable. The whole staff made you feel like family. From reception, breakfast, pool, cocktails and dinner. We were greeted by everyone, including housekeeping. A special thanks to Gennaro for helping us coordinate a spectacular dinner for our local family of 18 people. The food, service and attention to detail was unsurpassed. We will definitely recommend your hotel to family and friends. A la prossima!
2025-09-07
To the management, Your entire staff is well trained, professional and absolutely wonderful! We thoroughly enjoyed our stay at your enchanting hotel!
2025-09-07
Everyone went above and beyond! They are do friendly, helpful, genuine, always so helpful and welcoming! The front desk staff is terrific as well and all of the bar and food service people went out of their way to accommodate! Loved staying with you!
2025-09-07
had an amazing stay. the staff were so good had the best time
2025-09-07
Thank you all for making our stay so enjoyable and memorable
2025-09-07
Everything was great. The staff was wonderful!!!
2025-09-07
The hotel desk staff were amazing, polite, very helpful and very accommodating.
2025-09-07
Arrived from Philadelphia, PA excited to be in Italy! Our small group arrived not knowing what to expect? The grounds, scenic views, food, beautiful architecture, luxurious appointments and attentive staff. Worded through the language barriers. Easily overcome! Spoke to another guest from England by the pool. “ In a few hours I will walk my bride down the aisle and be wed.” This place is Magical, trust me! The bride and groom flew a long way! Something to be said for that, Magical indeed! Most every Hotel, just a place to stow your gear and lay down for a snooze. Here we felt like an invited guest in a Italian Chateau! My wife and I opted for a couples Spa experience. Well worth every Euro! Sitting here back in USA smiling about our group’s luxurious stay! .Thank you for the memories .”La Medusa Hotel” we salute you!
2025-09-07
Wonder and beautiful! Inside and out! Buffet breakfast was wonderful. We sat outside at night 3 times in the front on the beautiful grounds- 8 people. The people at the front desk were so helpful. Loved it! THANK YOU!
2025-09-06
A wonderful hotel and welcoming staff. Thanks for a great stay. We’ll be back!
2025-09-06
The front desk personnel were very helpful in ordering tour tickets and ordering rides.
2025-09-06
The entire staff was very pleasant and helpful. Thank you to all!
2025-09-05
Remerciement à tout le personnel et particulièrement à Sarah à l’accueil.
2025-09-05
Un grand merci à Sara à l’accueil pour tous ces conseils, grâce à elle notre visite de la région a été magnifique. Au petit déjeuner il y a Gianluca qui est vraiment le soleil de votre salle de restauration. Toute l’équipe est extrêmement gentille vraiment bravo .
2025-09-05
Veramente un ottimo Hotel sotto tutti i punti di vista
2025-09-05
Reception Staff…how goes the check in.. goes the stay. Beautiful experience !!
2025-09-04
Great clean environment and facilities. Welcoming staff all around the facility. Keep up the good work
2025-09-04
Fantastico!! What a fabulous & magical stay, thank you!!
2025-09-04
What an amazing stay - we would love to come back!!
2025-09-03
Outstanding service from Genarro, Gianluca, Marianno, Melina, Nuncia, Antonio (bar), Fabio, Angela, Anna and Akila. Entire reception team were amazing !
2025-09-03
Amazing stay!!
2025-09-03
All the staff at the hotel were so friendly and helpful, nothing was too much trouble. Stefano at the pool was lovely. The hotel is stunning and we thoroughly enjoyed our stay with you, thank you.
2025-09-03
Thank you for the wonderfull staying. We were very warmly welcomed.
2025-09-03
Had a wonderful time. Everyone of the staff need to be congratulated for their pleasant behaviour and hard work
2025-09-02
Beautiful hotel with incredible staff
2025-09-02
Very beautiful, comfortable and relax hotel. The staff profesional and helpful. 2 nights - memorable and pleasant. Thanks a lot.
2025-09-02
Exceptional staff who went above and beyond. A truly magical stay at La Medusa. Beyond grateful for our experience.
2025-09-02
A wonderful small luxury hotel with exceptional staff who were all courteous and helpful. The grounds, rooms and food quality were excellent- we thoroughly enjoyed our stay
2025-08-30
We got lost and your staff helped us out and sent a taxi for us- - we will recommend you to everyone! So very helpful!
2025-08-30
We took the wrong bus and the front desk sent a taxi to pick us up. So appreciative.
2025-08-30
We had a incrededible experience at La Medusa. Thank you for all !
2025-08-27
Everyone at the hotel and restaurants were excellent and went way above expectations. The entire facility and staff were fantastic. I would highly recommend your hotel and restaurant.
2025-08-27
I do not have any specific names. The entire staff made our trip outstanding and one of the best hotel stays we have had. Your attention to detail was excellent. Thank you
2025-08-27
bella struttura, elegante e di charme, servizi all'altezza, personale gentile e preparato, cucina ristorante ottima
2025-08-27
Merci pour le WhatsApp et service de navettes
2025-08-25
Incredible experience, fantastic service. The best hotel I’ve ever stayed at. Amazing citrus garden.
2025-08-24
We were only for 1 day, and it was an amazing experience. All the staff is so professional and looking for every detail. Worth visiting, no doubt.
2025-08-24
The staff were amazingly helpful and friendly
2025-08-24
The staff at the hotel went above and beyond to help during our stay. Some of the best staff we have had when staying at a hotel
2025-08-23
Complimenti a tutto lo staff , dalla reception al maitre ed a tutto il personale addetto alla ristorazione, ai bagnini della piscina per la professionalità e gentilezza.
2025-08-23
Superbe séjour de 4 jours. Merci !
2025-08-22
We had a fantastic stay at La Medusa and the staff were faultless.
2025-08-22
I would like to thank A man with dark hair at the reception who greats us on our arrival date ans was helping us for a later check out ( when the same lady asked us for 50€ extra to pay). This man was honest, friendly and helpful. Maybe he was also the one who email us some advices about beaches. The gastronomic restaurant manager and service were really professionnal and it was very pleasant to have a dinner there with a pianist/singer Overall the property is beautiful and relaxing
2025-08-21
This hotel was exceptional from the moment we pulled up until our sad departure. The staff facility and restaurant we fantastic. I would definitely return next time I travel to Italy!
2025-08-21
We would like to thank a few people. Starting with Anna at the front desk who welcomed us in the most wonderful way, pleasant, and thorough. She is a great personality to have as your first impressions greeter. Mariano was our server for most meals, starting with our first dinner at the hotel to our last breakfast. We feel very well taken care of from his attention to our table. Please let him know. And finally, but not the least of which, Gennaro made our time with your hotel excellent!! WE can't thank Gennaro enough for what he did. He asks questions, and listens to the answers, and then takes action immediately!! All in a very quiet and professional manner. He provided valuable information about the area and what to do and see. He is always attentive, and was there the entire time of our stay. Never have I had such a great relationship with someone in a hotel I stayed at. We will never forget him!!
2025-08-21
Gennaro and his team made the experience unforgettable. From dinner recommandation, to a great service during breakfast. Amazing work and would definitely recommend to friends and come back to la Medusa if we decide to come again in Napoli
2025-08-21
N/a
2025-08-20
The hotel and grounds are stunning but its the staff really complete the experience. Gennaro and the front desk staff were real stand outs and couldn't do enough for you.
2025-08-20
Tous nos remerciements pour votre accueil, nous étions sous le charme, merci à tout le personnel, cuisine, serveurs, femmes de chambre.une très grande qualité de restauration et la musique le soir en mangeant c’était super.bravo à tous
2025-08-19
Congrats to every one and a special hello to Erminia
2025-08-19
Très bel hôtel, la décoration est magnifique. Le personnel est vraiment très agréable et serviable.
2025-08-19
J'étais déjà venu à votre magnifique hôtel il y a une vingtaine d'années avec ma femme et mes deux enfants et nous avions gardé un très bon souvenir de notre séjour. Je suis donc revenu cette fois-ci avec mon papa et je dois dire que l'expérience était à nouveau fabuleuse. Tout est parfait : l'hôtel lui-même, sa décoration, ses installations, ses merveilleux extérieurs, son animation en soirée et ses chambres, mais aussi les prestations de restauration au déjeuner, au diner et au petit déjeuner, qui lorsque nous étions venus la première fois n'était pas encore au magnifique 4ème étage. Tout le personnel est très agréable et très professionnel, félicitations à tous ! J'espère pouvoir revenir avant 20 ans ! en tout cas je recommanderai votre établissement à tous ceux qui me demandent un conseil pour leur séjour dans la baie de Naples.
2025-08-18
nice correct people. thank you for all your help
2025-08-18
Grazie
2025-08-17
Muchas gracias por las atenciones recibidas durante nuestra estadía
2025-08-17
Thank you all for everything!!!
2025-08-17
Tutto eccellente
2025-08-17
Nous vous remercions pour ce super séjour, nous avons passé un agréable moment dans votre hôtel, c’était un bonheur !
2025-08-17
I was very impressed with the quality of service. It was most beneficial that the staff spoke English. I will highly recommend this hotel to family and friends.
2025-08-16
Grazie per la cortesia dimostrata dallo staff
2025-08-16
Amazing service, very good breakfast and comfortable bed
2025-08-15
We loved this hotel but especially the staff. We will be back
2025-08-13
The head of hospitality - his name started with a G… he always was asking us what he could do for us, amazing customer service!
2025-08-13
Thank you for a GREAT EXPERIENCE. Very clean, neat, and friendly. Excellent service was provided, especially with the transportation. The musician who performed in the outside dining area on Saturday, August 6th and 11th was EXCELLENT. Thank you for a great experience. Keep up the good work.
2025-08-13
We had wonderful stay at the hotel. The quality and standards of the facilities, the food and the service were at such an high level, and all the staff were so friendly and welcoming.
2025-08-13
the staff were so so lovely throughout the whole stay. all the bar staff and the restaurant staff were outstanding and service was amazing! Geraldo is a gift from the heavens, his customer service is so amazing and he is also a very nice man. the hotel was lovely and very accommodating. i will definitely stay again in the future!
2025-08-13
This was a perfect place to stay beginning with the welcome staff explaining all of the amenities to the beautifully clean room and deliciously prepared breakfasts!!! The first night we ate dinner, it was absolutely delicious but there wasn't enough food. However, the next evening there was an abundance of deliciously prepared food!!! The service was outstanding and the evening music both nights was outstanding! We would return to your hotel if ever we return to your area, no doubt about it!
2025-08-12
Your hotel looks like a small paradise in castellamare. My huge compliments to the management team and the staffs. Everyone was friendly and helpful. Many thanks, Farzad khoyi
2025-08-12
Das Personal war extrem freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt.
2025-08-12
Thank you for the wonderful and very relaxing stay.
2025-08-12
Gennaro, Hermina, Sara, Ana. Fabio, Antonio
2025-08-11
Un grand merci à tous le personnel polyvalent et chaleureux!
2025-08-11
Grande complimenti per tutto lo staff ma soprattutto il signore Gennaro e anche Stefano alla piscina! Un lavoro incredibile!!
2025-08-10
I frost stayed at the hotel Medusa in 2013. I am pleased to see that it is still as excellent as it was then.
2025-08-07
Siamo stati benissimo molto accogliente
2025-08-07
I like to thank Mr Roberto , the manager & the staff
2025-08-07
Siamo stati molto bene e pensiamo di tornare.
2025-08-06
Merci pour tout Tout était parfait ne changez rien 😍😍😍
2025-08-06
We had a wonderful stay with you and felt so well looked after by everyone. The kindness and courtesy of all the staff was exceptional.
2025-08-06
Le personnel le cuisinier mon dieu qu’on s’est régalé tout était plus que parfait le seul petit souci c’est une toute petite armoire pour mettre tous nos vêtements à mon mari ma fille et moi trop trop juste mais le séjour était tellement magique que ce n’est pas grave du tout merci pour tout vous êtes au top du top
2025-08-05
Thank you to all the staff for a truly wonderful stay. We were especially impressed with the beautiful restaurant and dinner. We very much hope to come and visit again soon.
2025-08-05
Thanks for lovely couple of days with you. We will be back :)
2025-08-04
Già espressi con feedback al temine della breve vacanza
2025-08-04
Thank you for our beautiful stay. We came last year and we loved it and we loved it again this time. I found a bit different the level of the breakfast buffet compared to last year as there were not pastiera and sfogliatelle this time! Hopefully we will find them next year when we come.
2025-08-03
Beautiful hotel with lovely service and staff. Grounds were so pretty and the pool was refreshing. Would stay here again.
2025-08-02
The staff were all very helpful at front desk, dining for dinner and breakfast, and cleaning staff. Very pleased!
2025-07-29
Transport! We love you
2025-07-28
So wonderful!!
2025-07-28
I would like to personally thank all the staff at your wonderful hotel. Everyone from check-in, to the pool-attendant, restaurant staff and the room cleaner were absolutely superb, kind, courteous and always shared a "genuine smile". We are Hilton Diamond Members and visit roughly 80 - 100 hotel stays per year and your staff are the very best I have ever encountered. You made our stay very memorable and we will hopefully return soon as we visit Naples regularly
2025-07-28
"Very pleasant atmosphere in your hotel, exceptionally friendly and helpful!
2025-07-28
thank you, we'll come back
2025-07-28
The staff is the best! Very friendly.
2025-07-27
The Medusa was a wonderful surprise. We were visiting Pompeii, and had really no expectations. But your hotel is WONDERFUL. It has all the old-fashioned charm and style and comfort and space; combined with modern facilities; and helpful, friendly and professional staff. It could not have been better. Thank you so very much. We will definitely return.
2025-07-27
personale molto cortese gentile e disponibile alla spa
2025-07-26
Magnifique endroit où nous revenons régulièrement Un vrai petit coin de paradis 🤩
2025-07-26
I want to send my compliment to dear Anna, help us kindly in every question that we had she was so polite and always smile
2025-07-24
Ottimo servizio e disponibilità eccellente
2025-07-22
Personale gentile e, molto attento,struttura curata e molto pulita,ottimo il servizio ed i pasti serviti al ristorante,ci torneremo senz'altro e lo consigliamo ai nostri amici.Il giardino incantevole!!!!
2025-07-22
Breakfast staff were brilliant, one male in particular but I cannot remember his name
2025-07-21
Grazie di cuore per l accoglienza e la professionalità
2025-07-21
A tutti indistintamente. In particolare a Stefano per la disponibilità a bordo piscina. Alla ragazza della reception che ci ha accolto ed alla signora. Comunque sono stati tutti molto cortesi e professionali.
2025-07-21
Ein toller Aufenthalt, der keine Wünsche offenließ
2025-07-21
Grazie
2025-07-21
Dziękuję za serwis podczas wyśmienitego sniadania
2025-07-20
We hadn’t gone away as a family for a number of years since everyone had their own things to do. The hotel was a perfect choice as it gave a bit of luxury and met the needs of us all. Gennaro at breakfast was always not only helpful and friendly, but full of useful information that made the holiday better.
2025-07-20
Die Grünanlage ist traumhaft schön. insgesamt ein Ort der Entspannung!
2025-07-19
A beautiful hotel with great caring staff who made us feel very welcome. We would definitely recommend this hotel to anyone
2025-07-19
The staff at the breakfast buffet are exceptionally attentive, and all the food is delicious.
2025-07-18
Complimenti a tutto lo staff! Mi sono sentito a casa. Se dovessi tornare in zona prenoteró sicuramente in questa struttura meravigliosa.
2025-07-17
Ein wunderbares schönes Hotel, ein wunderbarer Garten, sehr höflicher Empfang, sehr freundlicher Service überall, sehr gutes Restaurant, Qualität der Speisen sehr gut -> Ein wunderbarer Aufenthalt - wir haben es sehr genossen
2025-07-17
Wunderschönes Hotel. Sehr guter Service, sehr freundlich. Sehr gutes Essen. Wunderschöner Garten. Viele Stechmücken😂. Vielen Dank für Alles.
2025-07-16
The best welcome of our trip covering 6 hotels.
2025-07-15
Great experiences with your serve staff for lunch and dinner , call out check in / front desk team all were great Anna , Vincenzo, and bartenders Antonio and Carlos were fantastic
2025-07-14
The hotel and grounds are gorgeous. Thank you!! The only reason I said I would not be back is that I doubt I will travel back to the area. If I did find myself close to Castellammare, then I would definitely stay here again.
2025-07-14
Front desk and restaurant staff very polite, friendly and profesional
2025-07-13
Genarro was excellent. Antonio the shuttle driver was extremely helpful and friendly. Too many names to mention but the entire reception team are amazing as are the waiting on staff, the cleaning staff and the pool lifeguard. Your staff are an asset to your hotel.
2025-07-12
Everyone we encountered during our stay was so professional and courteous. Our stay at La Medusa was the perfect ending to our trip.
2025-07-12
The staff was fantastic from the moment we arrived to the time we left. Every staff member went above and beyond
2025-07-11
Wonderful stay. Staff was very accommodating and helpful. Wellness staff, especially Maria-Louisa and Rosa, were phenomenal! Great service and professionalism.
2025-07-10
Ontvangst was super de valiezen worden door het personeel gedragen je krijgt een welkomstdrankje in het salon terwijl men de incheck voor jou doet Wat een service .
2025-07-10
Your front desk team was excellent. So attentive and super welcoming.
2025-07-09
Fantastic hotel with friendly and helpful staff, A truly relaxing experience, we will visit again in the future.
2025-07-09
The entire team at La Medusa was exceptional! We loved it! We felt at ease from the moment we stepped in. Very friendly staff, elegant decor, and a peaceful, soothing atmosphere. Ideal for both work trips and short breaks. From start to finish, the hotel management made us feel at home. Everything went smoothly and felt easy. Our stay was truly memorable. The peaceful ambiance and excellent staff made this one of the best hotel experiences we’ve had. Mille grazie!
2025-07-09
You made our stay amazing…Thanks a million!
2025-07-09
Sara and ALL the staff were absolutely wonderful!
2025-07-08
Absolutely wonderful hotel! I will definitely be back.
2025-07-08
SPA therapist were superb
2025-07-08
Es war ein wundervoller Aufenthalt in ihrem so charmanten, von der gesamten Atmosphäre hervorzuheben Hotel. Eine Frau und ich haben uns gesagt, dass wir in Ihrem Hause ein der schönsten Hotelaufenthalte unseres Lebens hatten. Wir haben uns so sehr wohl gefühlt. Damit haben sie ganz besonders mit ihrer besonderen Liebenswürdigkeit und Freundlichkeit in ganz erhebliche Maße beigetragen. Ganz, ganz herzlich bedanken wir uns bei Ihrem gesamten Team – Sie haben uns eine wunderbare Zeit in Castellamare Du Stabia als Ausgangspunkt für all unsere Unternehmungen gemacht.!!!
2025-07-07
Grazie mille
2025-07-06
Reception staff was very attentive. The shuttle driver, Antonio, was absolutely excellent.
2025-07-06
….we loved the service and hospitality mentality of Antonio (bar at night) and Stafano (pool)
2025-07-06
Check in was marvelous - we were greeted and welcomed like VIP's.
2025-07-05
The staff was amazing! Truly appreciate the amazing service from the front desk to the breakfast servers and housekeeping.
2025-07-05
We arrived very late due to a delayed flight. The staff was extremely understanding and helpful. Absolutely no complaints. I would gladly stay here again, and I recommend the hotel to anyone interested.
2025-07-04
buon personale
2025-07-02
We loved our stay. The staff were very professional and friendly from check in to check out which added to our experience - particularly exceptional service from Stefan at the pool and the GM of the restaurant in the evening. I will recommend to friends and family.
2025-07-02
Excellent service - Keep up the good work.
2025-07-02
I must say that the staff were all 10/10
2025-07-01
Excellent service from all staff
2025-07-01
Each interaction with the front desk and restaurant staff was helpful, pleasant and highly professional. We are eager to return.
2025-07-01
Keep on doing what you are doing
2025-07-01
Come sempre il miglior hotel del mondo ❤️
2025-06-30
The waitstaff at the restaurant, particularly Gennaro, was excellent and very attentive.
2025-06-30
Fantastic staff and facility. Thank you!
2025-06-30
COMPLIMENTI PER AVER GESTISTO 300 PERSONE IN MANIERE ECCELLENTE E AVER ACCONTENTATO LE RICHIESTE DEL NOSTRO TAVOLO
2025-06-30
La prima colazione è stata eccellente. Scelta, qualità e servizio superiori
2025-06-29
Thank you to everyone at La Medusa who makes us feel like a ViP on our return trips. The La Medusa family are wonderful & is why we return are have arranged our wedding this August to be celebrated with you all.
2025-06-28
Thank you so much to the entire team at La Medusa! You played a great role in making our honeymoon perfect!
2025-06-28
Nous vous félicitions pour le bel hôtel qu'est La Medusa. Nous y avons été très bien. Le lieu est magnifique et le personnel très à l'écoute.
2025-06-27
Gianlucca was fantastic. Very patient with us. The staff was all great. Shuttle driver. Reception staff. Everyone knocked it out of the park.
2025-06-27
Gennaro has provided great hospitality and service during our stay and the wedding reception. Imma did a great job of organizing the wedding, which went great. Room cleaning personnel really do great job too.
2025-06-27
Thank you for excellent service!
2025-06-27
Thank you very much for your hospitality and friendly atmosphere!
2025-06-26
Personnel formidable et très compétent dans tous les domaines. Ce fut un réel plaisir de passe du temps dans l hôtel.
2025-06-26
Grazie a tutto il personale per l’accoglienza fin dal primo giorno, la gentilezza e il grande professionalismo dimostrati durante tutto il nostro soggiorno. Ci siamo sentiti davvero ben seguiti e abbiamo apprezzato la qualità del servizio offerto. Non vediamo l'ora di tornare 😄
2025-06-23
It was a pleasant stay, made possible by the friendliness and attention of the staff
2025-06-23
Danke an alle Mitarbeiter.
2025-06-22
All staff was excellent and professional
2025-06-22
Thanks for everything
2025-06-22
Good personal
2025-06-22
This hotel has the best staff that we have seen anywhere in the world, the service was impeccable, the atmosphere was lively and the staff was extremely helpful and courteous. The property is also beautiful. Highly recommended.
2025-06-21
Really touched by your hospitality!
2025-06-20
I would like to thank the entire staff for all the wonderful service at your hotel…special thank you to Gennaro for his service and wonderful Hospitality to our entire family. Thank you for everything. Gina Cappannelli
2025-06-19
Genmaro was exceptional . Also received help from Achilles when I got a parking ticket. Tier 1 customer support!
2025-06-18
Merci à toute l’équipe. Séjour très agréable avec grande gentillesse du personnel et un cadre magnifique très reposant. Superbe piscine face au Vésuve
2025-06-17
At dinner time the staff was not always very kind and to me it looked as they ware a bit “overworked”
2025-06-17
Proficiat, zowel met de inrichting als de bediening.
2025-06-17
Thanks to the whole La Medusa team for the pleasant stay!
2025-06-17
I enjoyed my stay at your beautiful hotel very much; I will return with my husband, just the two of us, not with the group of “de blauwe vogel”. I want to thank all of the staff for have taking good care of me with the room service for several dinnertimes while I was sick.
2025-06-17
Super!
2025-06-17
It was a very pleasant stay
2025-06-17
Wij gaven 10 op 10 voor het hotel. Alhoewel wij Wellness graag zouden gebruiken, haden wij geen tijd daarvoor. Met 'de blauwe vogel' hadden wij een redelijk drukke agenda.
2025-06-16
Feliz de haber llegado a vuestro Horel. Gracias por todo.
2025-06-16
The service and staff were excellent
2025-06-16
Veramente tutto eccezionale
2025-06-15
We found everyone so helpful and pleasant to deal with.
2025-06-15
Your staff are your biggest asset. Your property is amazing, but your staff throughout the hotel are outstanding.
2025-06-13
Congratulations 🎊
2025-06-12
Thanks to everyone who maid my holiday complete!
2025-06-12
Many thans to everybody Our stay Sith the « Blauwe Vogel » in La Medusa was fantastic
2025-06-12
Thanks to all the persons of the hotel, we enjoyed our stay
2025-06-12
Very good stay in your hotel.
2025-06-12
De man die buiten de bar bediende was uiterst beleefd, vriendelijk en behulpzaam
2025-06-12
Dankuwel! We hadden een heerlijk verblijf in uw hotel!
2025-06-12
Very professional and friendly staff, we enjoyed our stay very much and can only recommend your facilities to anyone!
2025-06-12
Doe zo verder. Prima !
2025-06-12
Good place to stay, thanks
2025-06-12
Absolutely lovely hotel. The whole staff of the hotel is very kind
2025-06-12
We hebben er een erg aangename tijd gehad in een rustige omgeving. Het management was zeer attentvol naar ons. Alvast bedankt a/h ganse team van La Medusa. Marc & Carine Franssen-Roels
2025-06-12
Fantastisch mooi hotel , vriendelijke ontvangst zeker voor herhaling vatbaar.
2025-06-11
Shuttle drivers were very professional and accommodating beyond our expectations compared to other Italian hotels and resorts. The shuttle made the trip so easy and more enjoyable with access to center of the town.
2025-06-10
Very satisfied with the professionalism and courtesy of the maitre d' and the rest of the restaurant / catering staff
2025-06-10
The entire staff was fantastic. Very warm and welcoming. Special shoutouts go to Antonio (bellman), Maria (spa) and Paolo (front desk). All went above and behind to help with arrangements and ensure a great visit.
2025-06-09
the lady on reception (Anna?) is the best - welcomed me and explained everything. Also Larisa from breakfast team - she was extremely nice to me and my son
2025-06-09
Klassehotel in schitterende locatie.
2025-06-08
Je souhaite vous remercier pour votre accueil et pour le repos et le service donné. Nous reviendrons sûrement Merci
2025-06-07
What a wonderful hotel, in a beautiful setting. The service provided to us by all the staff was perfect. We thoroughly enjoyed our stay. Thank you.
2025-06-07
Thank you so much for your service. We had the BEST time!
2025-06-07
The staff was amazing and professional! The driver Antonio had great recommendations and the bartenders. Also the staff during breakfast were welcoming!
2025-06-07
Your establishment is truly amazing in every way. I have no complaints and no suggestions for improvement because everyone and everything is 100%.
2025-06-07
Genarro was particularly polite and very accommodating. The spa staff were wonderful too.
2025-06-07
Super hotel, prachtige tuin, goede service, heel goed gelegen. Perfect!
2025-06-07
In general friendly
2025-06-06
10/10
2025-06-06
Al personal del restaurante
2025-06-05
You were very kind, friendly and helpfull! Thank you all very much!!
2025-06-05
We had a very pleasant stay at la Medusa. Everything was perfect. We will definitely come back!
2025-06-04
Great gardens, very clean hotel and super friendly staff
2025-06-04
My compliments to Management and staff at La Medusa. Our stay was all and more as in the past. I will continue to return to La Medusa because of Management and staff at the hotel. Thank you.
2025-06-04
Staff à l'accueil très aidant et sympathique
2025-06-03
Great staff
2025-06-04
Grazie a tutti In particolare ai titolari che offrono professionalità e eccellenza.
2025-06-03
Tutto è stato buono ed eccezionale
2025-06-03
Grazie di tutto un ottima accoglienza
2025-06-03
Desidero esprimere un sincero ringraziamento a tutto lo staff dell’hotel per la splendida accoglienza ricevuta durante il mio soggiorno. Un apprezzamento speciale va alle signore Sara ed Erminia della reception, sempre disponibili, sorridenti e pronte ad assistere con professionalità e gentilezza. La loro cordialità ha davvero fatto la differenza, facendomi sentire come a casa fin dal primo momento. Un sentito grazie anche al signor Gennaro per la cura e l’attenzione riservate al servizio di ristorazione: disponibilità, cortesia e un’ottima gestione che hanno reso ogni pasto un momento piacevole. È stato un soggiorno davvero piacevole anche grazie a voi. Tornerò con piacere e vi consiglierò con entusiasmo
2025-06-02
Merci à toute l’équipe pour leur professionnalisme et leur gentillesse . Pierpaolo pour son accueil , gennaro et mylena pour leurs conseils . Nous reviendrons sans hésiter
2025-06-02
Anna, sarah and the entire team provided us with one of the best experiences we had on our trip. Anna especially went above and beyond at every turn. My only complaint is we didn’t have more time at the resort.
2025-06-02
La struttura è ottima
2025-06-02
Three staff members were exceptional, Anna, Sara, Gennaro. We had a wonderful stay thanks to them.
2025-06-01
We had a fabulous stay particularly because of the staff who were so kind and professional
2025-06-01
Excelente personal, servicio y el hotel y jardines l preciosos 💞
2025-06-01
Big compliments for a high level of quality and luxury from one of the friendliest staff we have ever met!
2025-06-01
Would like to give you a 10! 👍👍👍
2025-06-01
Great service
2025-06-01
Front staff was exceptionally helpful and courteous. We arrived early and hadn't expected to get our room right away; however they gave us a drink and had us wait a few minutes while the rooms were prepared and then were given entry. We also had dinner at the restaurant and the wait staff was also very friendly and helpful. The entire facility was beautiful adn very enjoyable.
2025-06-01
Great experience.
2025-06-01
It was awesome. Such a gem!
2025-06-01
Merci beaucoup à toute l’équipe de la médusa qui a rendu notre séjour inoubliable Nous reviendrons
2025-06-01
Excellent Hôtel, nous avons passé un excellent séjour dans votre établissement,merci infiniment
2025-05-31
We felt we were treated like royalty especially by Anna, Giano (restaurant manager), Fabio and another gentleman that was there throughout most of our stay in the restaurants but we can’t remember his name. Also, the bartender took great care of us. All in all, it was a fabulous stay at a beautiful resort. Thank you!
2025-05-31
Alla ricezione sono stato accolto con un sorriso e sí sono messi a disposizione quando ho avuto bisogno. Sia a colazione che in giardino, tutti molto professionali. Il ragazzo del parcheggio molto simpatico. Grazie di tutto. Flavio Marchetti.
2025-05-31
Ci tengo tantissimo a ringraziare tutto lo Staff eccezionale della Medusa Hotel!!! In particolare, ringrazio Imma che mi ha seguita per tutto il percorso antecedente al matrimonio fino a quel giorno aiutandomi a scegliere e curare ogni dettaglio della cerimonia, il suo aiuto è stato per me indispensabile!!! Grazie al metre Luigi che ci ha accompagnato in ogni scelta culinaria in maniera impeccabile!!! Grazie al signor Catello che con la sua solida esperienza ha fatto sì che tutto fosse perfetto!! Grazie alla sommelier Milena, è stata fantastica nella scelta dei vini!!! Ancora grazie davvero a tutti tutti tutti, altri nomi non li conosco ma ci siamo sentiti amati e coccolati dal primo giorno che abbiamo messo piede in questa meravigliosa struttura!!! Ed infine non può mancare un Grazie alla direzione, al Dottor Irollo a cui vanno i più sinceri complimenti per tutto questo!!
2025-05-31
You are providing a fantastic experience in a beautiful environment delivered by superb staff. However you do need to get food right,
2025-05-31
It was very good and the spaghetti bollagnaise was incredible
2025-05-30
Mr G is the man
2025-05-30
Wonderful stay. The best service I have ever received. Everyone was friendly and helpful. You have a great team of people working there.
2025-05-30
Staff was excellent and very accommodating. Breakfast was excellent!!
2025-05-29
très bon accueil, personnel très serviable, très bon séjour merci
2025-05-27
Everything ok!
2025-05-27
heel vriendelijk
2025-05-27
Tutto molto bello e personale gentilissimo
2025-05-27
Gent.mi, vi ringraziamo per lo splendido soggiorno e per l'ottimo trattamento.
2025-05-27
Prachtig hotel, jammer van het eten.... maar komt waarschijnlijk door de prijs die de blauwe vogel betaald
2025-05-26
Great staff, two were rude
2025-05-26
It was one of the best hotels I ever visites! Thanks to all the persons who work at Medusa.
2025-05-26
Extremely helpful staff with taxis, clarifying local goings on, etc. very pleased!
2025-05-25
Felicitari
2025-05-25
Thank you for all We want plan visit you again Virgil
2025-05-31
Sehr nettes und kompetentes Personal, ein wunderschöner Park.
2025-05-25
The front desk team are very friendly and helpfuk
2025-05-25
Acceuil et qualite des prestations. Domaine enchanteur. Sejour parfait. Nuits tres calmes et excellente literie! Merci.
2025-05-23
Gennero and the rest of the staff was amazing! The property is beautiful and relaxing. Walking in at the end of a busy sightseeing day was a welcome respite. All the right touches, made it from ambiance to staff made it feel personal, like home bust so much better!
2025-05-22
Very beautiful hotel, just loved it. It was a work journey, so not paid by me. Would love to go again with my husband, but a bit pricey. Do you have special offers a bit off the season? Best regards Victoria Aaberg
2025-05-22
everything was super . TOP
2025-05-22
Thank you to Pietro Paulo at the front desk for the excellent service and to the entire staff at front desk and at the restaurant and breakfast service
2025-05-22
The staff is very friendly and helpfull. And professional and well dressed
2025-05-22
Hotel met een prachtige tuin
2025-05-19
Great and pleasant crew. High level Professionalism shown at all times
2025-05-19
Thank you - very helpful
2025-05-19
We had a lovely stay. The hotel is very desirable location for a break, the staff engaged and attentive and the grounds fantastic. Highly commendable.
2025-05-18
The staff and property was incredibly beautiful and welcoming. Thank you
2025-05-17
Grazie per il sogiorno magnifico. We enjoyed the stay and the diners. It is not at all necessary to have Belgium dishes in Italy. But it is lovely what ‘il cuoco’ has done. And the tomato sauce was very tastely! A tutti i tesori di hotel lamedusa Arrivederci!..
2025-05-17
Great. CU in future
2025-05-17
Very Nice hotel with friendly and professional staff. Hotel surrounded nu magnificient garden
2025-05-17
Vriendelijkheid personeel zaal en keuken
2025-05-16
Service was outstanding, very welcoming, management realized we had an early airport departure and prepared us a take out bag of morning snacks. Bravo
2025-05-15
The staff were all fantastic, especially when we arrived back late after an event. The reception staff ensured our needs were met.
2025-05-12
Ein traumhafter Ort, der unsere Zeit an der Amalfiküste noch besonderer gemacht hat. Großartiger Frühstücksservice
2025-05-12
Thank you for your very professional and courteous service. La Medusa quickly became one of our most favorite hotels!
2025-05-12
Wonderful stay and will definitely recommend to our many traveler friends.
2025-05-12
Beautiful tile floors and furnishings. We loved the park and sitting areas!
2025-05-12
Absolutely amazing staff! The whole team of staff made our stay perfect!
2025-05-12
A big thank you to the entire staff with special mention for Gerrano, Achille, Antonio and Gerrerdo for paying undivided attention to us.
2025-05-12
Thank you for such a lovely stay
2025-05-12
Abbiamo trovato la cortesia di ogni lavoratore straordinaria! Attenti precisi ma soprattutto col sorriso, grazie per il soggiorno passato con voi!
2025-05-11
Merci pour votre accueil et votre gentillesse
2025-05-11
Personale discreto, professionale, cordiale, educazione di alto standard
2025-05-11
Séjour très agréable . Personnel très sympathique
2025-05-10
Impeccable service and wonderful accommodations!
2025-05-10
The staff are exemplary! We found all the staff very helpful, friendly, personable and attentive. Your staff is providing a 5 star service level!
2025-05-10
Special mention, and compliments to Genero and his team at the restaurant. Excellent 5* service. We were made to feel extremely welcome. The food and wine was of outstanding quality, and surpassed our expectations. The staff on reception were again very engaging, friendly and professional. All staff at the La Medusa are an absolute credit to the company, and should be applauded for their work ethics, friendliness and proffessionalism. It was an absolute pleasure communicating with them. 10/10.
2025-05-09
Genaro Was exceptional. A lovely man and the front desk staff were so helpful.
2025-05-09
We very much enjoyed our stay in the hotel. We specially would like to thank the very kind staff in the restaurant and at the reception.
2025-05-07
jammer dat het zwembad gesloten was.
2025-05-07
Très bel hôtel intérieur et extérieur magnifique 🤗 Remerciements et félicitations très sincères à l'ensemble du personnel très professionnel ainsi qu'un grand merci à Gennaro le Maître d'hôtel qui nous a très bien conseillé pour le choix des plats succulents et aussi pour sa grande gentillesse et très professionnel. Nous reviendrons sans hésitation tout était parfait. Famille Goncalves
2025-05-05
Beautiful property and fabulous staff!
2025-05-05
The entire staff were amazing … from welcome throughout the entire stay…everyone was kind, respectful and accommodating of our every need. Gennaro was particularly helpful. The property is beautiful..the rooms spacious and beautiful. This is a hidden gem that we are so glad we discovered…a definite highlight in our trip to Italy.
2025-05-04
A lovely place, and staff were outstanding. We had a delightful stay.
2025-05-03
Hele vriendelijke medewerkers in het hotel aanwezig.
2025-05-02
Grazie per disponibilità, ospitalità e accoglienza davvero speciali
2025-05-01
sehr schöner, leider kurzer Aufenthalt.
2025-04-30
We had a wonderful time - thank you
2025-04-30
Dear Anna, thank you for the details you gave me during our phone conversation for booking.
2025-04-30
We had a marvelous time and the hotel is flawless. Staff were lovely. Keep up the great work.
2025-04-30
Très belle équipe souriante et professionnelle. Une bâtisse imposante calme et magnifiquement entretenue.
2025-04-29
The service was everthing and beyond! The way the straff helpension with everything from arrange a great birthdsycelebration for my partnerr, to helt out with bookings for padel and other wishes we had was unneliveble!
2025-04-29
Thanks for making our stay an excellent experience. I couldn't wish for a better cake on my birthday, Thanks!
2025-04-29
Fantastic staff, service, f&b, bar and very well decorated common areas. Excellent ambience. We will definitely recommend the hotel and to visit and stay again. Many thanks
2025-04-28
Great team! Very friendly. Sometimes it’s a long wait for drinks in the bar.
2025-04-28
Zeer, zeer vriendelijk en begaan met de toeristen/mensen
2025-04-28
Complimenti per la pulizia, la cordialità del personale, la stanza con il balcone e la disponibilità dello staff.
2025-04-28
Thank you very much to the mgt of the hotel - Manchester City U15's team enjoyed their stay at the hotel
2025-04-27
Accueil de la réception et conseil pour l'organisation des journées parfaites dans un français agréable.
2025-04-27
Tutto perfetto
2025-04-27
Complimenti allo staff.
2025-04-26
We had a lovely stay and the staff were all very friendly. Just a pity the swimming pool wasn't ready.
2025-04-26
Complimenti per la gestione dei locali e per la pulizia
2025-04-26
Merci à tout le personnel pour leur accueil et disponibilité.
2025-04-23
Your staff members were kind and helpful. We felt genuinely welcome. Bravo to Carlo at the bar and Giancarlo at the restaurant and breakfast, Antonio, our shuttle driver and Gennaro, who took great care of us. All your staff and many others unnamed were wonderful. We thank you so much for your hospitality!
2025-04-22
Personale altamente professionale e cordiale
2025-04-22
Es war sehr schön und erholsam! Sehr freundliches Peronal,wir haben uns sehr wohl und aufgehoben gefunden! Nochmals vielen herzlichen Dank und auf ein Wiedersehen!!!!
2025-04-20
Thank you for your hospitality it was truly an exceptional experience!
2025-04-20
I truly had a magnificent grand finale at you hotel tje food the phenomenal band was exceptional. So grateful to of been invited by LS Events
2025-04-20
tutto lo staff.
2025-04-20
personale impeccabile, cibo superlativo
2025-04-19
Very Nice resort, calm and quiet. Super rooms and Breakfast was amazing with the best view on the roof top!!
2025-04-19
Yes, everybody was super helpful! The food is absolutely top quality!
2025-04-19
The Hotel Staff were extremely helpful and friendly.
2025-04-19
Hotel is super. Staff was very kind and helpful. We regret that the pool was not yet open but we definitely come back!!
2025-04-19
The manager was so attentive and wonderful. I think he mentioned that he was new this season - he really made our stay great. Thank you!!
2025-04-17
Huge thanks to the staff and team that made us feel incredibly welcome and well looked after. Gerrano was especially brilliant. He gave us good recommends and supported all our hotel needs as well as giving recommendations about sightseeeing in the area. Really lovely! Thank you :)
2025-04-17
Ihre Mitarbeiter sind von erlesener Freundlichkeit und Hilfsbereitschaft. Sie sind die Seele des Hauses! Großes Kompliment!!!
2025-04-17
Das Haus ist wunderschön, das größte Asset aber sind die liebenswürdigen Mitarbeiter:innen
2025-04-16
Thanks
2025-04-16
Prijs kwaliteit was het verblijf zeker in orde.
2025-04-16
I want to thank the whole team of la medusa for the good service. We had a good time there and everyone was very hospitable. If we ever come back to this area, we will definitely book again in this hotel!
2025-04-16
Thank you for the beautiful and great hospitality and the help u did with me as I lost my passport in the plane
2025-04-16
Thanks to management and staff for the nice service
2025-04-16
It was fantastic
2025-04-15
Thank you to all La Medusa Team for this return trip & for making our parents 60th wedding Anniversary stay a special one. Your welcome every time we stay at our most favourite hotel in the world is always a warm & memorable one. We are very excited to return this August for our wedding & birthday celebrations and sharing with our family & friends the best kept secret in the Bay of Naples! Best wishes to all @ La Medusa.
2025-04-14
Durchwegs ausserordentlich freundliches und sehr nettes Personal - aufmerksam, lustig, sehr natürlich und nicht künstlich gestellt, hilfsbereit und kompetent - durchs ganze Hotel - von der Rezeption über die Raumpflege bis ins Restaurant und Restaurantleitung. Bravo. Man fühlt sich in diesem Hotel willkommen und als gern gesehener Gast und spürt, dass das Wohle des Gastes für alle an erster Stelle ist, aber eben trotzdem locker und mit dem italienischen Charme und Herzlichkeit. molto bello, fantastico, bellisima....
2025-04-11
thank you for the hospitality everyone on the staff was friendly , correct and polite every place was neat and tidy the bar was a nice place (lovely drinks, quiet place to repose the garden beautiful for the season the breakfast was perfect diner:i had no complaints, (in Italy : i want to taste some italian food) congratulations!
2025-04-11
Thank you for the nice stay
2025-04-11
I was falen and had to stay at my room . They were very helpfull ! Thank you
2025-04-08
legamos al lugar sin referencia alguna y todo fue de gran excelencia, confort y elegancia. Volveremos sin lugar a dudas muchisimas gracias
2025-04-07
Tutto perfetto
2025-04-07
Persone alla reception veramente professionali.
2025-04-05
Everyone was really nice and helpful
2025-04-05
Thank you everyone at La Medusa. You were all fantastic and so very helpful. Attended to all our needs promptly and was a pleasure to stay at the resort again. We hope to come back soon with the family as we really love the resort. Once again thank you all. Raj
2025-04-04
das Personal und die Atmosphäre hat mir ein Lächeln ins Gesicht gezaubert. Ich werde den wunderbaren Aufenthalt nicht vergessen und plane wiederzukommen.
2025-04-04
Molto professionali e cortesi
2025-04-04
Complimenti per la serietà,celerità e premura che ci mettono nell’’offrire un servizio impeccabile
2025-04-03
Konaklamada rahatlığımızı sağlayan Yönetici ve personele teşekkürlerimi iletirim .
2025-04-03
Anna, thank you for treedt Assistance and changing our room.
2025-04-03
It was nice to be welcomed with a drink
2025-04-02
Thank you for making our stay wonderful in every sense of the word. Absolutely loved it. Wishing you all a stress free season if that is possible with only nice customers staying. The Lancaster’s
2025-04-02
I cannot speak highly enough of our whole stay from start to finish. The hotel is immaculately presented with so much charm and sophistication in the public areas. The gardens are mature and stunning. I imagine will be even more beautiful once everything is open for the summer season. However, more importantly than this, ALL of the staff at LaMedusa were wonderful and a pleasure to be with. It’s not fair to single anyone out for praise as everyone we interacted with were so pleasant and kind. That being said we did bond in particular with Gennaro, Milena and all of the staff for both breakfast service and in the Restaurant. Wow, the restaurant Donn’Eugenia was simply outstanding. We said during our stay that it was consistently the best food we have ever eaten. Amazing. We are heavier now than when we arrived because we could not say no to any of it! A real gastronomic experience and cannot recommend this highly enough. We loved our week long stay at LaMedusa. If we are in this part of the world at anytime in the future we will only ever stay here. It’s a credit to everyone that works there. Thank you for being so nice to us. X
2025-04-02
Thanks to the front desk staff that allowed us to leave our bags so we could go to lunch, and their offer to let us check into the room if we wanted it.
2025-04-01
Thanks and compliments to Rosa Patrizia! They were amazing, as was the woman at the reception on the spa.
2025-03-31
What a fabulous stay! The front desk/concierge provided outstanding service. From the moment we arrived and greeted by Fabio, it was an amazing experience. Many, many thanks to Fabio, Achille and Ana who assisted us with booking all our tours, taxi rides and dinner reservations. Everything was perfect. And I cannot forget to thank Luigi who made the most fantastic drinks and provided outstanding service to us in the lounge after a long(and exhausting) day of walking and sightseeing in southern Italy. Rare is it to find high quality, professional staff that is such a pleasure to deal with. Again, many thanks to each of you. Andrea Badyna
2025-03-31
Vi ringrazio per la disponibilità e la gentilezza di tutto il personale
2025-03-31
Merci à toute l’équipe et en particulier à la gentillesse et le sourire du chef de salle Mr Gennaro qui a été parfait sur notre séjour !!!!! Merci 🙏 🤩nous nous sommes sentis comme à la maison grâce à lui 😍
2025-03-30
The entire staff is to be commended!
2025-03-30
Cortesia per l’accoglienza anche in fase check out
2025-03-29
The reception personnel and the breakfast personnel were great!
2025-03-28
Very happy with everything
2025-03-28
Graze mille! I greatly enjoyed my stay at La Medusa.
2025-03-28
Thanks for all the lovely staff at the hotel. Everybody was so kind. Even thought we didn't meet him, the maintenance man who helped us to unlock our luggage deserves a special mention!
2025-03-28
La Medusa is a beautiful hotel and the professionalism and courtesy of the staff at all levels and in all sections is of a very hight standard. Nothing is too much trouble. This is what marks this hotel out from others of the same classification. We would like to thank the Reception team for helping my husband out with repairing his suitcase which was damaged on the inbound flight and most particularly for the care and attention we received from Gennaro and his team in the restaurant. I need a gluten free diet and this was managed superbly throughout my stay. We would highly recommend this hotel to anyone we knew who was travelling in the area. Thank you!
2025-03-28
Excellent staff. Very friendly
2025-03-28
I would like to thank you all for your kindness and hospitality during my stay. You have a lovely sense of humour too. You were all caring and helpful and that meant a lot to me. If I have any criticisms - I would have liked more vegetables and sauces with the meals. That is an English thing i think. I feel very honoured and privileged to have met you all. The hotel was set in lovely surroundings and I loved the kumquats. Best wishes to you all and have already recommended your hotel to friends.
2025-03-26
Ambiente accogliente, personale molto disponibile.
2025-03-26
X
2025-03-26
Sono stata veramente benissimo. Mi sono sentita molto ben accolta e coccolata. Grazie di cuore
2025-03-25
Genaro, Luigi, Milena and Gian Lucca in the catering department were ABSOLUTELY FANTASTIC! Luigi at the bar made our stay an unforgettable one, and Anna at reception treated us like royalty going way beyond to help us with any need. The staff in the Medussa is something really special, and have made us for sure plan a future trip back! We will be recommending many more people as well!
2025-03-25
All the staff was absolutely amazing!! Special thank you to Anna, Genaro, Luigui, Milena y Jan Luca. Everyone was so friendly, accommodating, and kind! The best hotel and staff and the food was delicious!
2025-03-24
Complimenti
2025-01-07
Complimenti al personale attento e sempre disponibile
2025-01-07
Solo un po' di attenzione al personale che pulisce le camere e bagni.
2025-01-07
Complimenti per la struttura, bellissima e ben curata. Servizi top
2025-01-07
Ringrazio e faccio i complimenti al personale dell’albergo per la cortesia dimostrata e per la cura con cui è tenuta la struttura
2025-01-06
Everyone was so kind! I can’t wait to come back! Your staff is so welcoming and helpful! I loved your spa, one of my favorites in the world!
2025-01-03
Ringraziamo tutto il personale, gentile e professionale , e sempre attento alle nostre esigenze che ha contribuito a farci vivere un bellissimo Capodanno in questa elegantissima dimora !!! Nadia & Christophe ( camera 314 )
2025-01-03
Ringraziamo tutto il personale, gentile, professionale e sempre attento alle nostre esigenze che ha contribuito a farci vivere un bellissimo Capodanno in questa elegantissima dimora. Nadia & Christophe (camera 314)
2025-01-03
Eccellente struttura, Vi faccio i miei complimenti.
2025-01-02
Grazieeeeeee
2025-01-02
Ambiente di classe, personale preparato, disponibile e molto cordiale. ServiI eccellenti ristorazione curata innovativa ma con riscontro alla tradizione.
2024-12-31
Everyone has been very helpful and friendly, from the restaurant to the front desk people who were so accommodating and helpful, thanks to all!
2024-12-31
front desk staff was very nice and helpful.
2024-12-30
Big thank you to Achille. He was fantastic.
2024-12-30
Grazie mille a tutti voi per l’ospitalità. Ci sentiamo come a casa. Buon Anno a presto
2024-12-30
Merci pour la gentillesse du personnel qui a pris la peine de satisfaire toutes nos demandes spéciales taxi ou location de voiture prosecco etc avec le sourire
2024-12-28
In verità la scelta è stata casuale. Siamo stati piacevolmente sorpresi.
2024-12-27
Très bel établissement et personnel très sympathique
2024-12-16
Everyone was very courteous and polite during our stay!
2024-12-16
Grazie mille
2024-12-15
Grazie per l’ospitalità, la “spontanea” simpatia e la professionalità mostrata.
2024-12-12
Very please with our stay. Good breakfast
2024-12-12
I had a very pleasant stay. The staffs are all very courteous! I enjoyed the waitress Nunzye very much. She taught me Italian and made great recommendations of where to visit. She is extremely friendly and helpful. She made sure to get the food that I like. Please thank her for me!
2024-12-11
Complimenti per tutto . Staff gentilissimo , accogliente e prontissimo ad ogni esigenza !! Top ritornerò sicuramente! Grazie ancora per tutto Sisto Adalgisa e Giovanni Cofone
2024-12-10
Excellent hotel!
2024-12-10
Very nice personnel.
2024-12-09
I would like to thank Antonino in particular. Also Gennaro and all the staff. This is a great hotel run brilliantly for its guests. I can’t recommend it highly enough.
2024-12-02
Grazie della professionalità
2024-12-02
Bravissimi! Complimenti!
2024-11-30
All of your staff were extremely helpful and kind. We loved our stay and hope to come back in the future. Grazie mille!
Eccellente
Prenotazione e accoglienza
Prenotazione e accoglienza
Centro benessere
Spa e Centro benessere
Camera
Via Passeggiata Archeologica 5, Castellammare Di Stabia 80053, NA
+390818723383
2025-11-25
The dinner and breakfast host was very hospitable.