HOTEL VITTORIA

2026-06-15

Everyone we came in contact with was extremely nice and helpful. The front desk staff always answered our questions and were ready to help up. Made our honeymoon even more special.

2026-06-13

Nice hotel could do with up dating in some areas

2026-06-13

La disponibilità del garage.

2026-06-12

Lovely staff

2026-06-09

Hemos disfrutado mucho de su hotel, muy bueno todo, gracias.

2026-06-04

Thanks to all staff especially the ladies at breakfast outstanding.

2026-06-03

It is a lovely little hotel. I wish we stayed longer. It was close to main tram and bus lines that really helped.

2026-06-03

Muchas gracias por todo, el personal fue muy gentil con nosotros en todo sentido

2026-06-02

Great concept, particularly when it comes to the design

2026-06-02

A las chicas que nos recibían para desayunar y al conseje

2026-06-02

Świetne miejsce z super atmosferą i miłą obsługą.

2026-06-02

The breakfast attendant Amelia was absolutely incredible. She helped prepare breakfast tray every morning while I was there. My traveling companion injured her foot and Nile and could not walk down to breakfast. Amelia is an extraordinary employee, always greeting me with a million dollar smile, as well as helping me with my Italian. Thank you Amelia, forever. This invaluable lady deserves a raise. I observed her assisting other patrons and I know they felt the warm welcome that I did. Thank you Amelia, again for all your kindness. Mathew Slovensky 720.323.3422 Mathew Slovensky.

2026-05-30

Thanks for your hospitality

2026-05-29

Alles perfekt, auch unsere kleine Geburtstagsfeier.

2026-05-28

personale della reception e della colazione assolutamente straordinario per simpatia ed efficienza. grazie

2026-05-26

Ottimo hotel

2026-05-25

Thanks for making our stay so comfortable. We were very grateful to be moved from the room we were first allocated (42) as it was far too noisy and small and dark to have spent 8 nights in.

2026-05-25

Thank you for the early check in accomidations. It was enjoyable speaking with the desk staff.

2026-05-21

Thank you. We had a fantastic state on our honeymoon. Everything was perfect.

2026-05-19

Grazie per l‘ospitalitá e sempre forza Inter ⚫️🔵🏆🏆

2026-05-18

Thank you for making our stay so pleasant.

2026-05-17

A special thank you to the two gentlemen serving us during breakfast. they were so nice to us.

2026-05-12

Thanks for your help with taxis and suggestiins for eating out. Everyone is friendly, which was much appreciated.

2026-05-12

Tous les employés au petit-déjeuner sont très aimables et professionnels.

2026-05-11

Grazie per la professionalità e gentilezza

2026-05-09

Thank you

2026-05-09

Alle sind sehr freundlich, die Stimmung scheint entspannt zu sein. Sehr angenehm!

2026-05-09

The young man at the front desk was so accommodating at the first meeting.

2026-05-08

Thank u for a wonderfully holiday, we had 3 rms for 1 ngt , truly enjoyed your kind staff

2026-05-08

Nice Place to stay in Milan City and affordable

2026-05-08

Reception staff were friendly and efficient. Breakfast staff were outstanding

2026-05-07

Thank u

2026-05-05

Thank you

2026-05-04

I was really delighted to stay in this hotel. Very pleasant service everywhere. It also allowed to know this part of Milano which I hadn’t been before and I truly enjoyed. Certainly I will keep the address for next time.

2026-05-02

.

2026-05-01

Grazie per la cortesia dei suoi collaboratori

2026-05-01

The staff were amazi g especially Giorgio and the 2 other members off staff we connected with especially the one who helped fix our broken case.

2026-04-28

First of all, I stayed in room 40. Honestly, it was not really a single room; it was a connected room, and because of the noise, I could not sleep at all for 3 nights. I could hear all the conversations and movements from the next room as if they were happening inside my own room. Afterwards, I moved to room 29, and at least the silence there was much better. All the staff at the reception were very attentive and helpful. The waiters in the breakfast room were also wonderful. However, the comfort of the room in the first place was disappointing for me.

2026-04-28

Great first hotel on our honeymoon stay your breakfast staff were wonderful very accommodating also shared recipes with us can't wait to get home and try them ❤️

2026-04-28

Thank you

2026-04-27

Amelia e Massimo in the breakfast area :)

2026-04-25

Ho soggiornato al classico ed elegante Hotel Vittoria in via Calvi, Milano, e l’esperienza è stata impeccabile. L’hotel ha un fascino d’altri tempi, con un’atmosfera classica e curata, che ti fa sentire in un luogo elegante e accogliente. Il personale è stato incredibilmente gentile e disponibile, riuscendo a trovarmi una camera anche durante il Salone del Mobile, quando la città è affollata. Le stanze e gli spazi comuni sono pulitissimi e rifiniti con gusto. Un soggiorno davvero positivo, che consiglio a chiunque cerchi eleganza, comfort e un’ospitalità di alto livello. Tornerò sicuramente!

2026-04-21

Overall Satisfactory Stay and experience

2026-04-16

Thanks a lot for the very friendly interactions as the reception and the breakfast buffet!

2026-04-16

Tutto perfetto.Un bellissimo soggiorno.

2026-04-10

thank to all of you we enjoyed our stay

2026-04-08

Agrademiento especial a todo el personal, una atención y cortesía increíbles. El lugar, impecable.

2026-04-05

A terrific bargain. Old World charm at a great price point. Charming decor and a very nice breakfast in a gorgeous dining room. Close to transportation and several good restaurants.

2026-04-04

Das Teinihungs- und Sevicepersonal ist sehr bemüht, kompetent und freundlich. Ich habe mich sehr gut bei Ihnen gefühlt ( bis auf die Dusche…)

2026-04-04

Wir haben uns sehr wohl gefühlt, danke.

2026-04-02

Maravilhosa estadia

2026-04-02

Everything was lovely . Thank you .

2026-04-01

Complimenti per l’arredamento storico e per l’estrema cortesia del personale e del proprietario

2026-03-30

Un grand merci pour l’accueil chaleureux de tout le personnel et en particulier ceux du petit déjeuner

2026-03-29

Ho apprezzato la gentilezza di tutte le figure, dalla reception allo staff delle camere

2026-03-29

Complimenti enormi per la struttura, sembra di stare in un Hotel di altri tempi, l'arredo ricercato, le stampe, tutto l'insieme una splendida cornice. Grazie

2026-03-24

Staff team were all friendly and helpful

2026-03-24

Buona gestione

2026-03-24

All the staff were very polite and obliging

2026-03-24

Wonderful stay everyone was extremely welcoming and friendly they couldn't do enough for you. We felt really at home. Thank you to all the staff

2026-03-24

All the staff were very friendly and helpful. Thank you!!

2026-03-23

Vielen Dank für unvergesslich schöne Tage in Ihrem Hotel . Dank an alle Ihre so freundlichen und hilfsbereiten Mitarbeiter,

2026-03-23

The best

2026-03-20

Buen día , nos alojamos 6 personas y la pasamos excelente, excelente predisposición de la parte de las personas de recepción, muy buen desayuno Muy recomendable el hotel

2026-03-20

Management and staff were excellent

2026-03-18

complimenti per il personale, disponibile e cortese e sempre sorridente!

2026-03-18

I would like to thank Vicente for his excellent service during breakfast.

2026-03-17

Thank for all staff especially in the kitchen

2026-03-16

Thank you so much!!!

2026-03-10

Dziękuję bardzoa za wspaniałą pracę całego personelu w hotelu. Czuliśmy się naprawdę wyjatkowo

2026-03-08

Thanks to the amazing reception, breakfast staff and housecleaning

2026-03-07

Grazie

2026-03-05

Sehr sehr sehr freundlich und einfach super toll! Wir lieben das Hotel! Danke für Alles

2026-03-04

The staff is always polite, efficient and helpful.

2026-03-04

in our original room we had a issue being next to the lift and a light bulb flickering but as soon as we called reception we were moved to a different room a lovely stay in a charming grand hotel

2026-03-02

Ambiente estremamente confortevole, personale accogliente e simpatico

2026-03-02

Sono stato molto bene

2026-03-01

Verrò di nuovo e lo sto raccomandando agli amici

2026-02-26

None, great staff input

2026-02-25

Giorgio, every time I had a problem, he sorted it

2026-02-22

🙏

2026-02-19

Vielen Dank für die Freundlichkeit, Herzlichkeit und das zuvorkommende Team besonders betreffend Einrichtung und Hilfestellung für unser Baby

2026-02-17

Merci de l’accueil en français

2026-02-15

Thank you for the welcoming Italian hospitality

2026-02-14

We had an excellent stay, staff was very friendly and everything worked perfect. Breakfast was amazing - special thanks to the young man of the breakfast staff who brought me a large coffee without asking (as he noticed that I drink 2-3 cups).

2026-02-13

Apologies did not get his name but the young man on Reception Desk (good English & had worked in Dublin, Ireland) had a charming bubbly friendly manner and was very helpful & informative. He is a credit to the Hotel. He warmly greeted us when ever seeing us and remembered our stay was in celebration of a Wedding Anniversary. This young man needs to be recognised by Management for his excellent customer engagement & service. He vastly contributed in making our stay positive. 5 Stars

2026-02-11

Complimenti per la professionalità e gentilezza

2026-02-11

Grazie

2026-02-11

Thanks

2026-02-05

We had a bit of a nightmare with booking this hotel not your fault! And I was a bit concerned about how dated the hotel looked but I was pleasantly surprised. It was so clean and smelt amazing everyone was so friendly and would do anything for you! It was in an amazing location and I would deffo stay here again.

2026-02-01

Everything was fantastic. Only minor minor issue was not knowing how to control the heating.

2026-01-29

Thanks to a reception manager and housekeeper for immediate assisting with my requests!

2026-01-28

I appreciate the reception service and staff. Accommodations were carefully considered when I ask for a lower floor because I fear elevators. Reception graciously took care and found a comfortable room on the first floor. I was happy and comfortable. Thank you reception and staff. I had a lovely stay at the nostalgic Vittoriia hotel.

2026-01-27

Very friendly helpfulstaff

2026-01-27

Staff very polite and helpful

2026-01-26

Gracias por la estancia, han sido muy atentos. Su hotel es familiar y acogedor y esta magníficamente situado.

2026-01-25

Ospite insieme a mio marito vi ho trovati impeccabili .grazie

2026-01-21

i ragazzi del des sono GENTILISSIMI. Migliorabile la colazione e il personale non efficientissimo...

2026-01-19

前台的先生非常热情诙谐，让我们感到宾至如归。谢谢他的热情接待，感觉很温暖。

2026-01-18

Merci d'avoir rendu mon séjour agréable. A la prochaine ...

2026-01-17

La predisposición de todo el personal especialmente de Leonardo ha sido excelente, muchas gracias por todo

2026-01-15

Thank you for the pleasant stay!

2026-01-15

very helpful and friendly staff

2026-01-15

Great service

2026-01-15

Thank you for the nice accommodation, friendly staff, good breakfast!

2026-01-15

Alberto was very cheerful, great cammunicator and source of useful information. Long live Alberto!

2026-01-12

It was great! Thanks.

2026-01-11

All the staff are good persons and have one who speaks portuguese, our original language. Thanks for it.

2026-01-11

Grazie a tutto il personale, professionalità ed allo stesso tempo cortesia e attenzione verso l'ospite dell'hotel. Grazie mille

2026-01-09

Many thanks to all Hotel staff absolutely amazing people cant remember all names say restaurant and room service Team, young gentleman at afternoon/ evening shift, very good English-speaking also day shift and of course Mr.Alberto. Many thanks to all

2026-01-09

Ottima accoglienza ,

2026-01-06

I liked it. Thank you for your work.

2026-01-03

We would like to thank the Vittoria Hotel personnel for their politeness, efficiency, and highly professional attitude towards their guests.

2026-01-03

Thank you!

2026-01-01

We enjoyed the stay and speaking with the staff at the entrance they were very friendly

2026-01-01

Front desk man was very professional great experience and very good English

2025-12-30

Merci à toute l’équipe pour votre gentillesse notamment à Amel au petit-déjeuner et Giorgio à la réception

2025-12-29

Děkujeme za příjemný pobyt, skvělou obsluhu, dobrou snídaní.

2025-12-28

Excellent service. Very supportive staff

2025-12-18

Molto cortesi e disponibili tutti.

2025-12-17

Very nice accomodation with good connections to everywhere in Milan 😊

2025-12-15

Merci pour l’accueil en français

2025-12-15

Receptionist staff and the breakfast team super friendly

2025-12-14

Thank you for the hospitality!

2025-12-12

Alberto was pleasant and informative.

2025-12-11

Thank you I met one person he told me that’s he’s the owner, he was very nice smiling and very polite 😊thanks to him .

2025-12-11

Complimenti tutto perfetto da manuale

2025-12-08

Netheid kamer - dank Vriendelijkheid meestal top

2025-12-08

Thanks for finding a room for us

2025-12-08

Everythink was great!

2025-12-07

Best regards, keep on like that.

2025-12-05

Lovely decor in lounge. Very pleasant and helpful staff

2025-12-05

Lovely hotel for our stay and fabulous staff

2025-12-04

Ottima struttura per posizione e organizzazione anche se forse è opportuno un intervento di rivisitazione/sostituzione di diversi componenti soprattutto nei bagni. Molto migliorato, rispetto alle esperienze precedenti, il servizio di colazione

2025-12-02

Vorrei ringraziare l'addetto alla reception, che mi ha accolto nel pomeriggio del 30 novembre 2025, per la cortesia e per le informazioni che ha saputo fornirmi

2025-12-01

The evening receptionist Giorgio from Russia was extremely friendly and made us feel very comfortable during our stay at your hotel

2025-11-29

Easy check in. Staff gave recommendation for an evening meal .. which was delicious. Taxi also ordered for us. Thank you for making our brief stay so enjoyable 😁

2025-11-28

merci pour votre accueil et disponibilité tout le long de notre séjour

2025-11-27

grazie!

2025-11-26

The staff at Hotel Vittoria were fantastic. Kind, helpful and friendly. That is why I would recommend this hotel.

2025-11-25

Thanks

2025-11-25

Félicitations merci pour ce doux et bon moment dans votre établissement Karine et Juliette Labassa

2025-11-24

Thank you very much for the pleasant stay

2025-11-20

Danke für das hervorragende Frühstück mit frischen, gesunden Speisen und Getränken. Vielen Dank für die nette Atmosphäre.

2025-11-19

Mi compiaccio per la vostra professionalità e cortesia, accompagnate da una buonissima accoglienza personale degli ospiti

2025-11-18

Veldig hjemmekoselig - lite og personlig og god service. Fikk sitte nede og ta en øl når vi kom sent hjem om kvelden. Supert.

2025-11-18

Thank you for exellent service.

2025-11-18

Very polite!

2025-11-16

All good. Thanks a lot

2025-11-15

The younger man on reception in the evening is a credit to your hotel, so friendly and professional.

2025-11-13

Personale estremamente gentile

2025-11-13

Amazing desk staff, helpful and delightful. Felt like home.

2025-11-12

Everyone at the Hotel was wonderul, helpful, charming and always available. The location was perfect for us. Ristorante recommendations were spot on and assistance with travel around the city expert.

2025-11-10

Personale top .... educati , professionali e piacevoli .

2025-11-10

Ringrazio per l’accoglienza e la cordialità dimostrata dal receptionist

2025-11-09

Tutto bene.

2025-11-07

tutti molto cortesi ed efficienti. avevo un problema ed è stato subito risolto, anzi hanno controllato bene ed aggiustato una lampada che secondo loro avrebbe potuto avere problemi di lì a poco. e tutto gestito con delicatezza e cortesia. Grazie è stato un piacere soggiornare da voi

2025-11-06

היה נהדר

2025-11-06

היה נהדר, מאוד נהננו

2025-11-02

Accueil très professionnel et bien à l'écoute du client.

2025-10-30

Grand merci à tout le personnel qui s'est montré très aimable et attentionné.

2025-10-30

Complimenti

2025-10-27

Thanks for the hospitality

2025-10-26

Très bon accueil.Tres bon petit déjeuner. Seule chose: chambres mal isolées, bruits de chasse d’eau voisine.

2025-10-26

Thank you for 2 nice days in your hotel. I was with my daughter and we had wonderful time. Everything was perfekt. We will recommend your hotel to our family and friends. Br Suzana Glavan

2025-10-26

Grazie per la bella accoglienza del mio gruppo

2025-10-26

Amabilité du personnel et sa compétence

2025-10-26

L'ensemble du personnel est très gentil et tres compétent

2025-10-22

Everyone at the fest was very helpful especially with recommendations for dinner

2025-10-20

Thank for my short vacation , I will come back for sure !

2025-10-19

Estancia muy agradable. Personal amable y eficiente.

2025-10-19

Very helpful staff

2025-10-19

They were very friendly and helpful with suggestions of where to go for dinner. All was excellent

2025-10-17

Thanks for keeping up good, we preferred the hotel coz of nearby public transport and shops,

2025-10-16

Many thanks for your friendly, excellent and professional service. It made a big difference to our stay.

2025-10-16

All the staff were friendly and helpful. We appreciate the effort to help us in English. The reception staff Alberto and Marco were brilliant

2025-10-16

Thank you!

2025-10-16

Thankyou for the earlier check in and courtesy during my stay.

2025-10-14

Grazie dei sorrisi, della professionalità e della disponibilità. E' raro trovare strutture dove si sente il calore come la Vostra.

2025-10-14

Alberto was exceptionally helpful with all our needs.Also the main breakfast waitress I don't know her name but she was so pleasant and kind.

2025-10-11

Agradezco al Sr. Georgio su amabilidad y predisposición.

2025-10-10

Pasamos muy bien y nos gustó el lugar tranquilo

2025-10-10

al personal de recepcion Maximo, Giorgio y la persona que no recuerdo ahora el nombre, y en general la atención del personal de desayuno

2025-10-08

La excelente atención del personal de recepción y del desayuno

2025-10-07

Alberto was extremely helpful as were all the front desk staff!

2025-10-05

Very friendly

2025-10-05

My friends and I have stayed here 4 times. Everybody is very helpful and always extremely friendly. We have a very happy stay. Thank you.

2025-10-05

Thankyou for helping us by recommending restaurants!

2025-10-05

Nous tenons à remercier les personnes qui assurent l'accueil de votre Hôtel pour leur écoute, leur bienveillance et leur compétence.

2025-10-02

All the staff were very friendly and welcoming. A credit to your Company.

2025-09-30

Thank you to Reception staff for being so welcoming, the Diningroom staff for being so caring and Room service so good.

2025-09-28

To one particular person at reception the young gentleman forgot his name sorry . This guy is an asset to your hotel went beyond what I think was expected from him. I would like to thank him from so much

2025-09-27

Merci pour tout, ce fut un séjour fort agréable

2025-09-27

Ottima è stata l'accoglienza e ottima la qualità del soggiorno, la gentilezza e la qualità meritano i complimenti

2025-09-26

The staff was excellent and courteous! The location is excellent!

2025-09-26

grazie

2025-09-26

Thank you for a welcoming stay

2025-09-24

Estamos muy contentos por la atención y estadía!! gracias por todo saludos cordiales...

2025-09-24

Muy buena la Atención de Giorgio , que se brindo en todo momento y servicial , y también de Michele en el desayuno muy servicial

2025-09-23

Grazie pour la gentillesse du staff

2025-09-23

Súper amables y atentos

2025-09-23

I'd like to thank Alberto. He put up with me trying to speak Italian and gave me some great tips!

2025-09-22

Die meisten Angestellten arbeiten trotz schwierigen Umständen verblüffend motiviert

2025-09-22

El personal de recepción es muy amable

2025-09-21

The staff at the breakfast tallest chubby girl

2025-09-20

Beautiful hotel. Wonderful, friendly staff.

2025-09-19

A pleasant stay, particularly the breakfast.

2025-09-16

Thank you

2025-09-14

Han sido todos muy amables en la atención!

2025-09-13

Thanks

2025-09-13

o

2025-09-13

Bravissimi servizio

2025-09-13

Très bien

2025-09-12

Hôtel bien tenu et personnel à l’ecoute

2025-09-11

Dear , Many, Many Thanks 💞

2025-09-11

Staff were very friendly and always willing to assist with booking restaurants and giving helpful directions

2025-09-11

N/A

2025-09-11

A very kind and helpful Concierge! Thank you so much!

2025-09-09

The staff were amazing and very helpful, we stayed for the F1 at monza and the staff at the hotel were so helpful and friendly and nothing was too hard for them, I would recommend this hotel to everyone I know and me and my wife will definitely be returning to this great hotel and city of Milan

2025-09-08

Reception staff were great!

2025-09-08

Had a great stay.

2025-09-06

Service at breakfast is amazing

2025-09-05

Desk was very helpful.

2025-09-03

Harika bir otel, iyi ki denk gelmişim

2025-09-03

I would like to thank especially to the staff at the reception desk and at the breakfast room/hall. They were all very kind and helping.

2025-08-31

The young bearded receptionist and the older statesman were always helpful with advice and directions. A pleasure to deal with.

2025-08-22

Thank you for being so kind, approachable and helpful

2025-08-20

The staff are very nice and patiently explain everything. Gave us good recommendations and gave very nice service

2025-08-20

Il personale alla reception molto professionale educato gentile

2025-08-19

Alberto is great!!!

2025-08-19

Room was small and cramped . Staff etc were very good .

2025-08-19

Thank your for letting me into my room earlier!

2025-08-14

Great service

2025-08-14

Para Alejandro,, excelente atención, tuve un problema en mi check in, y no tardo en solucionar,, agradeciendo, igual al de recepción de tarde que no tengo el nombre pero muy atento. En general excelente atención general!!

2025-08-11

Reception team are the best, very helpful and professionals

2025-08-10

War alles super

2025-08-06

Thanks

2025-08-05

great staff! we had a wonderful stay

2025-08-04

Grazie mille for a wonderful stay - I will be back!

2025-08-03

Muy amables con los clientes. Los felicito.

2025-08-03

Thanks for nice resepsjon.

2025-08-02

The hotel was AMAZING. Absolutely deserved 5 star, the staff arr suppppppeeeerrrrrr amazing and kind and friendly, i just love yall❤️

2025-07-31

Équipe qui parle très bien français très aimable

2025-07-28

Alberto was great!

2025-07-26

Thanks

2025-07-25

The gentleman on Reception was very kind and accommodating!

2025-07-25

The receptionist was very nice

2025-07-25

.

2025-07-24

Muy amable el conserje. Super agradecida

2025-07-22

Thank you for the warm welcome, the staff of the hotel is very pleasant and professional. it was a pleasant stay!

2025-07-21

Thanks from Mike, Steph & Lucy.

2025-07-20

Merci à l’équipe pour l’accueil chaleureux et souriant

2025-07-17

Thank you for your great service and the hospitality of the staff.

2025-07-15

Lovely stay at your hotel. Desk staff very friendly and helpful. Breakfast people great, especially Dadar (probably wrong spelling).

2025-07-15

Congratulations to the wonderful employees who solve any situation with professionalism and a smile on their faces. Also thank you for solving the very pressing situation of the scale so I could be able to weight my luggage.

2025-07-12

Great hotel in great location. Plenty of food and drink options nearby. Close to the centre. Reception staff wonderful and helpful.

2025-07-11

Angelo is amazing! Very kind and supportive! We had no trouble with communication because he spoke english with us when we couldn't keep up with the italian. Also helped us to heat our food at night, and was really helpful! Massimo was also very polite and kind to us! Both of them were amazing!

2025-07-11

spend marvelous time in Your facility, will come back again with our friends

2025-07-10

Excellent reception staff.

2025-07-10

Sono stata sempre trattata con professionalità e cortesia!

2025-07-08

all the stuff and management were professional, friendly and helpful. Thank you all .

2025-07-05

Thank you very much for a a very pleasant accommodation. I enjoyed very much and certainly recomend to others

2025-07-04

It is a nice hotel with good rooms and very helpful staff.

2025-07-04

un plauso all'accoglienza alla reception ed per la disponibilità di una stanza dove cambiarmi avendone avuto esigenza dopo il check out (prima di andare in stazione)

2025-07-02

nach Reklamation wurde Klimaanlage schnellstens repariert

2025-07-02

Reception was articulately helpful, even in the middle of the night when checking in due to a delayed flight.

2025-06-30

The reception staff and those on breakfast duty were all very pleasant and helpful and they all made our stay a very enjoyable one and if we were going to visit Milan again we would consider staying at your hotel.

2025-06-29

al Sr. Eduardo de recepción, muy amable y atento.

2025-06-25

All the staff were very pleasant but a particular thank you to Ennio, who was extremely helpful with tips on the locality and always made time to ensure we were enjoying our stay

2025-06-22

The concierge at the front desk was extremely helpful with any question I had. I would recommend this hotel to other international travelers because of how helpful the entire staff was.

2025-06-20

Excelente predisposición para solucionar cualquier inconveniente