Best Western Hotel Tritone
Lingua
Best Western Hotel Tritone
Lingua2026-07-03
no thank you that's fine.
2026-07-04
Francesco ( I can't recall his last name initial) at the check in desk was so helpful and accommodating. Bravo to him.
2026-07-04
Staff was very friendly and helpful. Greeted us and arranged our group with rooms. Gave information about breakfast and arranged ride to airport for us. Rained and even offered umbrella. Not sure all names but one was Francesco B. Great experience
2026-07-01
Il personale dell'accoglienza è stato estremamente gentile e disponibile
2026-07-03
All front desk personnel was exceptional! Very patient, answered all questions. The best service I have received during all my travels! Francisco, Camille, Vivian(?). I can’t remember all the names.
2026-07-03
The staff were very helpful and kind.
2026-07-02
Staff at reception were professional and helpful
2026-07-02
Franchesco, Camila y Eleonora extraordinarios . Amables , servicio impecable . Me ayudaron con todas las solicitudes
2026-07-02
Very helpful staff Delicious breakfast Enjoyed the stay
2026-07-01
Thank you to the professionalism of the front desk staff. They were very informative and patient with me concerning the visitor tax, QR exemption and breakfast sign-up. I really appreciated this and my stay at Best Western Hotel Tritone began on a very positive note because of them.
2026-06-30
Staff was wonderful. Especially the front desk. So helpful. Thank you so much.
2026-06-29
Merci pour votre accueil
2026-06-27
All the staff were welcoming, friendly and informative. Gave good advice re the locality and always willing and polite, made the stay very enjoyable
2026-06-29
We were very impressed with the quality of the air conditioning in very hot weather!
2026-06-28
Merci pour vos informations pour la visite de Venise
2026-06-28
The first room, the bathroom drain didn’t not work and flooded bathroom floor. Had to mop up water. Staff provided new room and everything was great after that.
2026-06-28
We had a wonderful stay. The room was superb. Very clean and equipped with everything we needed.
2026-06-27
Établissement, propre, très bien situé en face de la gare. Les personnel est très agréable et disponible.
2026-06-26
Thanks to the receptionist who saved my night because of a defect air condion. He is a life saver
2026-06-23
Tutti professionali
2026-06-24
Il suo staff è molto cordiale , tanti complimenti.
2026-06-24
All the staff were helpful and friendly
2026-06-23
Good managed hotel.
2026-06-23
Yes! Thank you all!! Special thanks to front staff (Camille) and cleaning lady (sorry didn't get her name)!!!
2026-06-20
Had a fantastic holiday.Would recommend this hotel for its location to the bus and train station.Staff were lovely and helpful. Housekeepers did an amazing job on our room daily.Your staff are to be commended.
2026-06-20
We would like to congratulate the team at this particular hotel for all of their kindness. All of the staff from Reception to the breakfast staff were polite & friendly, down to the cleaners who did a stirling job of our room every day. We were made to feel most welcome by everyone, and we wouldn't hesitate to stay here again. Thank you.
2026-06-21
Speciel thanks to the young man in the breakfast room. I was using crutches, so if he has't been there, I would not have been able to get any breakfast.
2026-06-18
Staff e personale altamente professionali gentili e competenti
2026-06-18
The Staff at the reception desk were very courteous, helpful and professional especially Camilla. Thank you for being so helpful and making us feel so welcome.
2026-06-17
Thanks for a night stay, indeed enjoy the location is very convenient to shopping,restaurants and public transportation.
2026-06-17
Thank you for the one night accommodation. Thank you!
2026-06-14
Check-in was done quickly and courteously. Breakfast staff were very friendly, and recognised us after a couple of days
2026-06-12
Muy buena atencion
2026-06-11
Everything was fine. Excellent staff and cleaning. Thanks for everything.
2026-06-11
Thank you to the Front Desk Representatives for providing us with directions, answering our questions.
2026-06-11
Thank you very much to everyone at the hotel. It was a wonderful stay.
2026-06-09
Thank you for the management and all service caretakers. Everyone was super nice and helpful. we had a wonderful stay. would definitely book again in the future.
2026-06-09
staff at the reception and also breakfast was very friendly and dedicated .they deserve a compliment and a higher salary...
2026-06-07
Grazie
2026-06-08
Todo correcto
2026-06-08
Great people working there. Very helpful.
2026-06-08
Excelente café da manhã e as cortesias no quarto surpreenderam. O atendimento da moça da recepção e da estagiária foram excepcionais.
2026-06-07
One lady on reception was extremely helpful in sorting out the visitor tax issue. Camilla was very approachable and seemed to have good customer service skills.
2026-06-06
Staff were very friendly and helpful with local knowledge
2026-06-06
Friendly and helpful check-in even though we were early. All of the staff were friendly and helpful at all times of the night and day throughout our stay.
2026-06-06
Thanks to Daniele (Coordinator) for his efforts to make our stay a memorable one.
2026-06-05
El hotel contribuyó a que nuestra visita a Europa sea maravillosa.
2026-06-03
TUTTI MOLTO CORTESI ED ESAURIENTI NELLE RISPOSTE
2026-06-03
Vos employés sont très compétents et souriants. Nous avons apprécié de se faire servir en français
2026-06-03
Oui ,ils sont à l’écoute du client et donnent les bonnes informations pour nous guider
2026-06-03
Merci pour tout spécialement au personnel à l'accueil
2026-06-03
Le personnel à notre arrivée , très aimable et efficace
2026-05-31
Yes, Francesco on the reception was outstanding. He made our tour memorable and the amount of patience he has with guest. Absolutely amazing ! Cheers to him.
2026-05-31
Excellent staff experiences! Really appreciated their support and professionalism, it really made our experience
2026-05-31
Good facility, nice service. Thank you
2026-05-31
Staff very welcoming and helpful and informed us of the upcoming rail strike and assisted with alternative onward transportation.
2026-05-31
Had a great stay. No Issues.
2026-05-30
Continuar con esta energiam
2026-05-28
Reception staff and breakfast staff all helpful and courteous. Nothing was too much trouble.
2026-05-29
Manager Daniele went out of his way to help us when we had a small issue. We were treated very well and jade to feel quite special. The other front desk staff were lovely and very helpful
2026-05-29
The staff at the front desk were awesome. They gave us lots of information about Venice and surrounding areas.
2026-05-29
Buena disponibilidad y trato agradable
2026-05-28
everyone very helpful especially arranging taxis etc. our group was quite large (20 people).
2026-05-28
Staff were always helpful, polite and well turned out. The reception staff were of great help in providing information and assistance.
2026-05-27
I always love Best Western.. Everything perfect except there is no English channel..
2026-05-27
Very nice hotel
2026-05-27
Just a big thank you, a loshort but lovely stay!
2026-05-27
I had problems with my room key and houskeeping was very helpful
2026-05-27
Daniel checked us in at arrival and was very friendly and helpful
2026-05-27
Thanks for being so welcoming and friendly we would definitely visit again.
2026-05-24
All of the staff were very helpful, in a way that was obviously natural, very helpful even helping with our Italian!! Rooms were comfortable and clean. Excellent experience, would certainly recommend.
2026-05-24
Excelente todo. Siempre dispuestos a entendernos y explicarnos. Excelente ubicación. Trato muy cordial y ameno
2026-05-24
Pleasant stay
2026-05-22
First impression of the entrance was that it looked dated especially in reception. Outside by the front door had old dining chairs. Would of been nice to see some nice outside seating sofas with decorative plants/ screening. Hotel staff were so helpful always tried to help to make my stay great. Only negative was no nice outside seating area or courtesy room to change, otherwise it was fine thankyou
2026-05-21
Everyone was very friendly, courteous and helpful. The man who checked me in put in a request for my room to me ready asap which was very much appreciated after taking 27 hours since leaving home to arrive in Venice. Thank you
2026-05-20
Merci à la jeune femme à la réception d'avoir gardé son sourire malgré la clientèle insatisfaite
2026-05-20
No
2026-05-20
Merci
2026-05-18
Very clean space and professional, friendly staff.
2026-05-20
Accueil tres courtois malgré le fait que nous étions un grand nombre de personnes à arriver en même temps.
2026-05-20
Reception staff were very professional efficient and friendly
2026-05-20
We had an early morning bus ride to the airport and we were grateful for the box breakfast that was ready for us. There were many restaurants close by to chose from that enhanced our experience.
2026-05-20
Personnel très gentil, poli Avons dormi seulement une nuit et devions quitter très tôt le matin, petit sac avec croissants bien apprécié Merci
2026-05-19
The reception desk staff were all friendly and full of local information. Don't have their names.
2026-05-19
No
2026-05-19
Francesco who checked us in went above and beyond to sort us out from a double to a triple room with the last minute change in additional person. He was very patient while very clear and concise.
2026-05-18
Merci
2026-05-18
Great experience
2026-05-18
Staff was very helpful with info about us getting around Venice
2026-05-16
Great stay, thank you all.
2026-05-16
I was made to feel totally at home Very happy , friendly staff
2026-05-15
Super
2026-05-13
Thank you for letting me use your adapter, it helped out a lot. Thank you for information on how to get to Venice and Marco Polo airport.
2026-05-11
The family room was very spacious and comfortable. Being located on the maisonette (M) floor, it was convenient to be able to go up and down to the lobby floor without using the elevator. I really enjoyed that the drinks and snacks in the refrigerator were replenished free of charge every day. The location is fantastic, right in front of the train station and bus stop. All the hotel staff were very pleasant, but I was a little bothered by one male staff member who handled my check-in with an angry and intimidating expression. I felt he wasn't suited for reception work.I was also bothered by the smell on the reception floor. It would be good if they could improve it with aromatherapy or something similar.
2026-05-11
.
2026-05-09
So glad we stayed here. Way beyond our expectations.
2026-05-06
Staff del desk
2026-05-05
Molto apprezzato da mio figlio le patatine e dolci nel frigobar e i biscotti di benvenuto 😍 Grazie
2026-05-04
Molto disponibili
2026-05-02
Eccellenti nel risolvere il problema della camera 520 con sostituzione camera anche se dopo un giorno
2026-04-30
Realmente felicitar a todo el plantel de personal que nos atendió. Desde la recepcionista (perdon pero no se el nombre) que nos ayudó con la carga de la información oficial hasta comunicarnos, dado que no sabemos italiano y nuestro inglés es bajo. El desayuno fue excelente y la atención del personal fue igual de buena. La habitación fue muy cómoda y muy bien decorada. Vamos a recomendar a nuestros amigo, vuestro hotel es excelente. Es la primera vez que venimos a Italia, donde anteriormente pasamos por Roma, París y Milán, pero el hotel de Uds, fue sin dudas el mejor en calidad de las instalaciones, atención y precio. Saludos cordiales. Marcelo
2026-04-28
Gentili e cortesi
2026-04-28
Thanks for helping us set up a driver for the airport so early ion the morning!
2026-04-28
THe gentleman that checked us in was amazing. We arrived late and he was helpful, friendly and a great customer orientated member of staff. The gentleman that checked us out was rude to another guest and not very helpful.
2026-04-25
Merci
2026-04-25
Danke für die Gastfreundschaft!
2026-04-25
Dovrei avere molte righe: tutte le persone che ho conosciuto sono state Gentili, Educato, ma soprattutto molto Sincere. Un Grazie a tutti. Luciano, Cosetta e un bau bau da Toto.
2026-04-24
Thank you so much for your service.
2026-04-21
Atendimente da recepção Kiara foi muito simpatica e esclarecedora.
2026-04-21
All the staff were lovely
2026-04-18
Bien à l’écoute et serviable
2026-04-19
Very comfortable, great experience for our first time in Venezia.
2026-04-16
Wir bedanken uns für den schönen Aufenthalt
2026-04-18
Sem dúvida, uma excelente estadia, ótimas acomodações, café da manhã muito bom e ótimo atendimento
2026-04-18
Tutto lo staff è stato professionale e gentile. Un ringraziamento speciale a Eleonora, anche a Francesco, Daniele e alle ragazze della sala colazione.
2026-04-16
Front counter staff was excellent, both young ladies were very helpful in getting us to Venice by train.
2026-04-14
Front desk gave great shopping and tour suggestions
2026-04-13
Ciara was so helpful, very conscientious. A credit to the company.
2026-04-12
Very helpful staff
2026-04-12
Très bon hôtel, je le conseillerai.
2026-04-12
Hay muy buen servicio del personal y es un gran detalle que el.minibar esté a disposición del huésped sin cobro. Gracias!!!!
2026-04-09
a
2026-04-08
Agradeço muito a atenção de todos e os serviços do hotel.
2026-04-07
Check in staff was very helpful upon arrival advising us of options for Venice and airport
2026-04-05
Ce Best western est très bien situé au calme. La gare les arrêts de bus sont tout proches. Il y a également des restaurants et un supermarché pas loin. Idéal pour nous ! Un grand plus pour le personnel !!! 👍🏻
2026-04-04
All staff were polite pleasant helpful and professional
2026-04-04
Très heureux de notre séjour, on recommandera votre établissement si besoin !
2026-04-06
Sono stato tutti molto gentili
2026-04-02
Fueron dias agradables para nosotros.. Excelente atención
2026-04-02
Staff were friendly and helpful.
2026-04-01
thank you for the information about bus connection from the airport and the information for diner and tour in Venice especially thanks for camilla
2026-03-31
Everything is great
2026-03-31
Das Team ist immer sehr nett und hilfsbereit
2026-03-29
Front desk and all staffs were great! Restaurant and Room was so nice ! I will let all Korean people know about your Beautiful and well located Hotel!
2026-03-27
Excellent petit déjeuné !!! Et mercibpour l'aide pour se déplacer et de mentionner wuil y a une passe 24h et 48h pour les transports !!
2026-03-22
Le personnel est très agréable. Les locaux sont propres.
2026-03-22
MERCI AU PERSONNEL DE L'ACCUEIL TOUJOURS SOURIANT ET BIENVAILLANT
2026-03-20
Front desk was very helpful.
2026-03-10
Daniele super helpful! Top notch service from everyone I interacted with. Will return and refer.
2026-03-11
Francesco checked us in and was very helpful.
2026-03-10
Personale alla reception e ragazza al bar colazioni sempre top e gentilissimi. Ogni volta che veniamo ci sentiamo a casa. Alla prossima
2026-03-09
hot water and tea
2026-03-07
Buen servicio de la señorita que nos atendió, desgraciadamente no apunté su nombre, pero excelente
2026-03-04
Thank you, had a pleasant stay
2026-03-04
Sigan por este camino
2026-03-02
The location and amenities were very good.
2026-02-27
Molta attenzione e professionalità alla reception
2026-02-26
Molto disponibili nel prenotare un ristorante per la cena
2026-02-24
Il personale è stato sempre gentile e professionale. La colazione è stata eccezionale
2026-02-24
Muy buen hotel!! Bien mantenido y manejado
2026-02-24
Well run- friendly and helpful staff.
2026-02-23
We very much appreciated the breakfast package for our early departure. The staff was also very helpful with directions.
2026-02-22
Agradecemos habernos podido comunicar tan bien y amablemente a pesar de nosotros no saber hablar mucho en italiano. Y también por permitirnos entrar antes del horario acordado. Fueron todos muy amables.
2026-02-19
Das Hotel ist sehr freundlich, nicht nur das Personal auch die Ausstattung ist sehr schön, vor allem der Frühstücksraum ist wundervoll gestaltet.
2026-02-17
Helpful young lady on reception
2026-02-17
Everyone was incredibly helpful. The reception staff immediately responded when I asked for the heating to be turned down. Lovely man at breakfast made me an expression coffee as the machine broke down.
2026-02-13
Thank you so much for the deluxe room. It was incredibly thoughtful that you were able to provide us with two rooms next to each other. Every single staff member was extremely kind, smiling, and friendly. The food at breakfast was divine, and the hot chocolate was simply superb. You provided us with a five-star experience, and we thank you very much for it.
2026-02-10
Everything was great
2026-02-09
Very welcoming staff at front desk.
2026-02-08
We had power issues the night of our stay. It was frustrating, staff did what they could to correct the issue but it took a bit and created a restless environment. We appreciate the comped breakfast and removal of city taxes from the bill.
2026-02-08
Thank you for a lovely stay
2026-02-07
Все було чудово, вже вдруге зупиняємось в цьому готелі
2026-01-30
Vorrei ringraziare il personale di portineria per la disponibilità e per l'aiuto datomi con le ricevute.
2026-01-28
the girl checked us in was very nice , pilot.
2026-01-28
ELEONORA, ENCANTADORA!!!... Toda una profesional!.. nos informó perfectamente, amabilidad y simpatía. Nos ayudó en todo lo que pudo!.. Da gusto encontrar gente como ella. También quiero hacer mención al personal del desayuno!.. súper agradables!.. parecía que estábamos en casa... Seguid así!!!.. da gusto encontrar gente así en un HOTEL.
2026-01-28
Tuvimos una estancia inmejorable.
2026-01-28
El personal del hotel es 10 de 10.
2026-01-27
Thanks a lot for your hospitality!
2026-01-27
Estuvo todo perfecto.
2026-01-26
Great service at reception desk, the lady that works there gave us great recommendations for dinner. They were all friendly and helpful.
2026-01-25
Todo a sido genial Gracias a todos 👏🏻👏🏻👏🏻👏🏻👏🏻
2026-01-19
Todo excelente, instalaciones, personal, desayuno. No cambiaría nada.
2026-01-18
Weiter so, wie bisher
2026-01-20
.
2026-01-18
Thank you for storing our luggage before and after check-in. Thanks to that, we were able to fully enjoy sightseeing!ありがとうございました！
2026-01-19
It was nice staying there and very much appreciate to kind staffs. Especally the breakfasts were very very good.
2026-01-10
La ragazza alla reception veramente professionale. Informazioni su tutto e veramente cordiale
2026-01-07
Enjoyed our stay and friendliness of staff. Breakfast and available choice of food options noted.
2026-01-07
Merci pour votre accueil
2026-01-04
Nous avons été très bien accueillis. Merci pour votre gentillesse.
2026-01-04
Wir waren insgesamt sehr zufrieden. Die Lage am Bahnhof war für uns optimal. Das Frühstück war -für italienische Verhältnisse- sehr gut.
2026-01-06
Personale gentilissimo, ringrazio tutti: dalla reception, al personale dedicato alle camere, al personale della sala colazione.
2026-01-06
We had 3 rooms, all good.Staff was friendly and helpful.
2026-01-05
Everything was fine. What a shame for no warm water in the rooms. Only cold
2026-01-05
Todo muy bien. El personal que nos recibió muy amables. La persona que estaba a cargo en el buffet del desayuno, excepcional.
2026-01-02
Complimenti allo staff per la gentilezza e disponibilità
2025-12-29
Muy atentos y serviciales todos quienes se desenvuelven y trabajan en el hotel
2025-12-27
Gracias Camilla!!!!
2025-12-24
Many thanks to all management & staff.
2025-12-25
Un grand merci pour la dame de la réception qui nous à très bien accueilli et très bien conseiller.
2025-12-25
Muy amables y atentos.
2025-12-22
Buena atención en todos los servicios. Muy cómodo el lugar donde se encuentra. Gracias
2025-12-22
El hotel muy bueno, limpio, la ropa blanca excelente, el personal muy amable. Muy recomendable
2025-12-21
very good feeling，thanks a lot
2025-12-16
Especial mención a las labores de limpieza y orden de la habitación, ha sido el mejor punto de la estancia. También agradezco el interés por resolver las dudas de la recepción, todos en general y en concreto de Camila, que fue muy agradable.
2025-12-16
Complimenti a tutto lo staff per la cordialità e la disponibilità profusa
2025-12-15
HOTEL PULITO E ORDINATO E IN OTTIMA POSIZIONE PER VIAGGIARE IN TRENO
2025-12-11
Ringrazio la persona all ricezione che ho trovato al mio arrivo, circa ale 18 del 8/12. Presente anche nel pomeriggio del 9/12. Ottimo consigli
2025-12-10
Vorrei ringraziare tutto lo staff per le cortesie e le attenzioni ricevute soprattutto per quanto riguarda la colazione che era a dir poco fantastica, grazie ancora
2025-12-06
was very helpfull and kind.
2025-12-05
Hotel tenuto bene, complimenti, e personale disponibile, efficiente e molto cordiale
2025-12-05
I would like to mention Camilla Fantinato (front office team), who was very helpful and kind, promptly helping us with the reservation.
2025-12-04
To Francesco. Friendly, courteous and resourceful. We needed information about transportation and he pointed us in the direction we needed.
2025-12-03
Un très bon accueil et très serviable
2025-12-03
My congratulacions
2025-12-02
We thought the reception staff were very friendly and helpful.We enjoyed the breakfasts and thought the room service ie tidying our rooms was great. We would definately stay at this hotel again
2025-12-02
A Special Thank You to all the staff.As it was our 30th Wedding anniversary and my Birthday it was lovely and ideal spot for exploring more of Venice.
2025-11-29
Mi complimento per la sempre cordialità e professionalità di Daniele in accettazione in fase di check in
2025-11-29
My sincerest thanks to hotel personnel who took immediate and considerate attention to room access issues and heating needs during my stay.
2025-11-28
Excelente la hospitalidad del personal !!!Ŕecomendaré sin duda el hotel.Excelente el personal del desayuno y muy amables.
2025-11-27
Ringrazio tutti per la cortesia e gentilezza
2025-11-26
The mezzanine floor rooms are beautiful. I highly enjoyed my stay and the free mini bar was an excellent bonus. Thank you
2025-11-26
O atendimento no checkin foi bem esclarecedor e simpático.
2025-11-24
The receptionist went above and beyond to be kind and helpful. It was a pleasure to deal with her.
2025-11-22
Un grazie a tutto lo staff per la sempre piacevole accoglienza in struttura
2025-11-20
Un caro saluto a tutti ...gentilissimi, preparati e disponibili.
2025-11-20
It was great stay for sure i will recomend stay in this hotel to all my friends thank you very much
2025-11-17
Estuvimos muy bien y muy agradables todos sus empleados
2025-11-14
Sono soddisfatto con il staff, ringrazio speciale a Riccardo. Come di solito professional e gentile.
2025-11-11
Gracie Mille pour votre sympathie et professionnalisme. Petite anecdote : blocage dans l’ascenseur au 1er étage mais le personnel a été au top. Gracie Mille
2025-11-12
Yes. Firstly very nice confident and welcoming staff.since I booked a family room and we were reaching in the morning and checking in was at 3pm . Staff Camilla went extra miles and arranged us very beautiful room with baby cot and all the necessary stuff required with the baby and never felt us we were away from home. I would really recommend this hotel as all the facilities were provided. Everything is accessible nearby trains bus and airport. And morning staff have good knowledge and guided us to visit padova city. Also we had breakfast for the two days and it was all amazing nice welcome by the 2 ladies. Also the HSK staff were very friendly and cleaned the room even for the second day without telling. Overall I would rate this hotel 10/10
2025-11-12
____
2025-11-12
All staff were friendly and helpful
2025-11-11
Super nettes Personal, man fühlt sich sehr wohl.
2025-11-11
Tutto il personale è stato estremamente gentile e disponibile
2025-11-06
The young male staff member who guided me through check-in was incredibly kind. Thank you. His kindness made me want to visit again.
2025-11-06
Puntuali e disponibili
2025-11-02
Séjour agréable
2025-11-04
Complimenti per il personale della reception e della sala colazione sono unici
2025-11-04
El personal es muy amable
2025-11-02
personale molto qualificato, disponibile ed accogliente
2025-11-02
Sr. Gerente, por favor lea mi comentario mas abajo
2025-11-01
We totally enjoyed the Tritone . Location to transit station was perfect . Staff wrre professional , room was comfortable and breakfast was delicious . We will recommend this hotel to friends .
2025-10-30
Muy bien el hotel, buena calidad en los servicios y el personal muy atento.
2025-10-29
Perfect! Only...the bathroom door was hard to open.
2025-10-29
I would like to thank Camilla who arranged a last minute room upgrade for us in order to accommodate my son staying with us for 2 nights out of the 3. All staff were very polite and helpful. Breakfast staff were very welcoming. Thank you
2025-10-28
Muchas gracias
2025-10-28
Gracias por el esfuerzo diario.
2025-10-24
Excellent service & value, great staff. Great breakfast choice & quality.
2025-10-24
tutti molto cordiali e professionali
2025-10-24
My wife & I stayed for 5 days between the 20-24 Oct and would like to thank all the staff for all their assistance during our stay. They should all be given 10 out of 10.
2025-10-24
Me.Daniell was very Nice
2025-10-24
Gracias por la asistencia de los trabajadores
2025-10-23
Staff was fantastic.
2025-10-23
Francesco was very welcoming when we checked in. He also recommended an excellent choice for an early dinner, Pizza Michele.
2025-10-23
Tutto ineccepibile e ben organizzato
2025-10-20
Muy buena atencion, el personal muy agradable
2025-10-21
Although our visit was short the help, advice and simple kindness we received particularly your front desk staff was exceptional. It really astounded me how helpful and knowledgeable they were. It made our short stay much more enjoyable. When I return to Venice your hotel is top of my list.
2025-10-19
Excellent hotel, staff really helpful and friendly. Good location for reasonable price bars/food
2025-10-21
I had a fantastic experience. The staff was very friendly and helpful. Thank you for an awesome experience!
2025-10-20
Très sympathique à la réception
2025-10-20
When we arrived the tv did not work. We reported the problem and it was fixed the same day. The desk personnel were very hepful.
2025-10-19
We thank all the staff of the hotel for their politeness and their professionalism.
2025-10-19
The staff were very helpful and responsible. The only concern that I had was with my bed which was uncomfortable and noisy. I couldn't have a good rest. I explained my concern while I was checking out.
2025-10-18
We were in room M22. There were 2 issues with the room and we reported them immediately. Both issues were corrected while we were out for the day. The staff was more than helpful.
2025-10-18
desk clerk was very helpful in arranging a taxi to the airport. Other staff were also friendly and helpful and provided recommendations on restuarants. Very good experience.
2025-10-18
Convenient location
2025-10-15
My husband and I had a great stay here! Nice hotel, great breakfast, nice location.
2025-10-17
Very much enjoyed our stay, the staff were extremely helpful with everything from breakfast through to directions for visiting Venice. Only improvement we think would be a softer bed, we both found it very firm.
2025-10-15
Il membro dello staff alla reception, Francesco? Francesca?, è stato molto gentile con noi e ha prontamente soddisfatto le nostre richieste. Credo che lavorasse anche di sera, e gliene sono molto grata. La prossima volta che visiterò Venezia, prenoterò sicuramente di nuovo questa struttura e spero di rivederlo. Vi auguro un soggiorno meraviglioso.
2025-10-15
Bon accueil ….comme un Best western digne de ce nom👍
2025-10-15
Personnel plein d'attention
2025-10-15
The front desk personnel were very helpful went out of their way to assist with directions and any questions I had. 👍👍
2025-10-15
Staff vey courteous
2025-10-14
The reception team for checking in is very welcoming and helpful. They gave clear directions to room and suggestions to nearby attractions including Venice S Lucia. The complimentary drinks and mini bar was a very nice surprise. Thank you!
2025-10-14
pour le personnel de la réception qui nous a bien guidé pour notre visite de Venise et l’île de Murano, ligne de bateau
2025-10-14
The receptionist was very helpful getting us a large taxi.
2025-10-14
Complimenti per lo staff dell’intero hotel e soprattutto alla reception che è sempre disponibile
2025-10-13
Upgrade di camera
2025-10-13
리셉션 데스크의 카밀라가 너무 친절해서 정말 좋았어요. 환한 웃음에 언어소통 걱정이 다 사라졌어요. 감사합니다. 행운이 함께 하길 빌어요. 그리고 식당의 여성 매니저의 응대가 친절했고 태도가 훌륭했어요. 식당의 영레이디, 미소로 응대한다면 더 좋을 것같아요.
2025-10-13
Everyone that we had contact with at the front desk was very helpful and professional
2025-10-10
Personnel tres gentil et courtois.
2025-10-10
Perfetto
2025-10-10
My stay was outstanding from the receptionists to the housekeeping!
2025-10-09
Notre chambre était déjà prête à notre arrivée. C’est un plus sachant que nous sommes arrivés vers 10h30.
2025-10-09
very nice hotel and staff
2025-10-09
Excellente experience
2025-10-07
Very impressed when I emailed the hotel the night before regarding buses and they came back to me very quickly with really useful information about the ATVO buses, which we knew nothing about until then.
2025-10-07
Personnel à la réception très courtois. MERCI et chambre prête rapidement.
2025-10-06
The staff was amazing very helpful. Rooms very clean . Breakfast was ok it got boring after the second day same stuff nothing different so could improve on that . Bacon was raw.not cooked at all . Other than that everything was great .
2025-10-06
Very helpful!
2025-10-03
Great that the staff sorted out the issue but disappointed by the room (card and lights not working) and size of the room was very small and not what you see on websites. Also mould on the wall above the vents. Appreciate Hotel manager getting involved when we were struggling with the room card. Disappointed we were not given another room.
2025-10-01
All the staff we met during our stay were friendly and helpful. They gave us the best restaurant recommendation and helped with transport suggestions and directions.
2025-10-02
No
2025-10-02
Very friendly staff
2025-10-01
Everyone was nice, friendly and helpful.
2025-09-30
Always a pleasure to stay at your hotel
2025-09-29
Everyone at the desk was extremely helpful and friendly!
2025-09-29
Lovely hotel, excellent location. Staff on reception very helpful, with good local knowledge. Would definitely stay there again.
2025-09-28
Thank you for the kindness and convenient locations
2025-09-27
Irina at the front desk was very professional, efficient and provided great service for our check-in and questions on the local area
2025-09-26
Merci à tous
2025-09-25
Mil gracias por todo
2025-09-24
Excellent service and attention especially after an early arrival.
2025-09-24
Very helpful and provided good information.
2025-09-24
Agradecer la atención amable y profesional de la persona de recepción
2025-09-24
Both the front desk staff and breakfast workers were very helpful, friendly and professional. 👍
2025-09-23
Francesco at the front desk was amazing, very helpful. He had answers to everything we wanted and needed to know. 10/10
2025-09-22
Notre séjour a été très agréable et très confortable ! Notre chambre était déjâ prête dès notre arrivée, ce qui fût fort apprécié !!! L'hôtel est très bien situé tout près de la station de trains.
2025-09-21
Receptionist who checked us in was very nice infact all of the staff were very good indeed, wouldn’t hesitate in recommending hotel to others
2025-09-20
Thank you to all the kind and amazing staff that were always so lovely!!
2025-09-20
Check in was smooth and quick, and the staff was lovely
2025-09-21
Thanks for a very pleasant stay!
2025-09-19
Staff was very helpful during check-in and throughout our stay. They arranged our transfer to the airport for our departure day and made everything very seamless.
2025-09-19
Superó nuestras expectativas. Muy recomendable !
2025-09-19
Front Desk Staff was always polite and helpful!!!
2025-09-18
We are delightful with our stay at the hotel. Everybody there since the very first moment we arrived, made us feel welcome !! The staff at the breakfast room were very kind and attentive .
2025-09-18
We were delightful with our stay at the BW Tritone. The staff was great, the location was excellent, our room was very comfortable and the breakfast was very good !
2025-09-18
Si bastante
2025-09-17
Very helpful and professional
2025-09-16
All staff friendly approachable helpful and a joy to meet
2025-09-16
Desk staff was excellent, very helpful in arranging transportation and recommending places to eat
2025-09-15
Super service
2025-09-15
Very helpful for local things
2025-09-15
Appreciate the staff member who helped us check out at 3:30 in the morning
2025-09-14
Very nice hotel with very helpful and courteous staff.
2025-09-14
TUTTO OK
2025-09-13
Very comfortable bed and good shower. Spacious room
2025-09-12
Thank you to all your staff for making our stay comfortable, relaxing and pleasant.
2025-09-12
Nice place but the shower head was broken and leaked everywhere.
2025-09-12
Helpful in every way , would certainly return
2025-09-12
we enjoyed our stay and found everyone very helpful
2025-09-11
I had a CPAP machine that needed US electrical adapter and the maintenance and front desk staff got me the right equipment
2025-09-10
El personal de recepción se preocupó por resolver un problema que teníamoscon la reserva , situación que apreciamos.
2025-09-10
Excellent, very good staff.
2025-09-10
The hotel was very clean. The staff is very nice. Even the guests staying at the hotel were super nice. The food was good. The bed was comfortable.
2025-09-07
No
2025-09-09
Sempre eccezionali grazie
2025-09-09
Hôtel bien entretenu, choix offerts au buffet super (variété, qualité) et intéressant d’avoir aussi la possibilité de déjeuner sur terrasse, et personnel embauché aux chambres, resto et lobby est adéquat. Si j’avais suggestions à donner: actualiser le lobby plus au goût du jour, et si l’odeur d’humidité au lobby ne peut se régler, au moins d’y changer l’odeur avec de l’encens ou capsules audorantes dans prises de courant, ou autre. Un hôtel où je retournerais.
2025-09-08
Irini was really helpful when we arrived
2025-09-09
We were well received by you front desk clerk and he was very helpful in assisting us with our needs
2025-09-07
Thankyou to the ladies on the check-in desk. Extremely friendly & inviting, great introduction to the hotel
2025-09-06
Doing a great job,made our stay memorable
2025-09-06
The staff I dealt with were extremely helpful and efficient
2025-09-06
The reception staff were so helpful and friendly and nothing was too much trouble. A very big thank you for helping with my phone !!!
2025-09-06
El personal sumamente atentos y correctos
2025-09-04
We stayed one night, the staff was very good and professional. It was so nice to be right across from the train station. We enjoyed our time there. Thanks.
2025-09-02
Excelente recepción, desde la llegada me hicieron sentir como estar eni propia casa. Me facilitaron todas las instalaciones, me ayudaron con el check in de ITA me imprimieron los comprobantes. Me explicaron con calidez como disfrutar de un día en Venecia . Destaco la calidez de las Srtas. Eleonor y Carolina. Muy agradecido por el servicio brindado, fueron lo mejor de toda Italia y eso que fuimos muy bien atendidos.
2025-09-02
toilet very very cramped impossible to sit on it. only side saddle
2025-09-02
Solución pronta de inconvenientes
2025-09-02
Prima hotel voor een redelijke prijs. Blijf zo doorgaan.
2025-08-31
Buena relacion precio calidad
2025-09-02
Great customer service, Francisco was amazing. We enjoyed our stay,
2025-09-01
Room cleanliness was especially good and front desk helpful. The room was always quiet at night. Thanks for a lovely stay.
2025-08-31
Thank you for accommodating our requests for some extra bowls, cutleries to have some food in our room. Much appreciated !
2025-08-28
Personale molto cortese
2025-08-23
Great accommodation, room was really good with facilities, eg jug, fridge to meet our personnel requirements. We arrived early in morning, 1am, Stefan on night reception was very good, complements to him. Great hotel, I have also left a review on Booking. Com. Highly recommend. Keep up your high standards.
2025-08-23
Room was very good .. The only problem we had was the Tub sides were so high that it was very difficult getting in and out.. we are no youngsters so this could be a safety issue..
2025-08-22
Personnel souriant et serviable
2025-08-21
Todo correcto. Volveremos a utilizar la cadena
2025-08-19
Muchas gracias todo excelente
2025-08-21
Si muchas gracias ya que me encantó el hotel
2025-08-20
Thank you for accommodating our little family of 3 with professionalism and being courteous
2025-08-20
Camilla reception excellent service
2025-08-20
Thank you so much. See you soon again.
2025-08-20
Front desk was amazing
2025-08-19
Tout était bien organisé
2025-08-18
Ευχαριστούμε πολύ ήταν μια καταπληκτική διαμονή
2025-08-17
Parfait, merci pour votre accueil
2025-08-16
Sehr Aufmerksam und zuvorkommend
2025-08-14
We had a lovely stay and very much appreciate the luggage storage as we are currently hiking Alta via 1
2025-08-12
Personnel est très agréable et très professionnel.
2025-08-11
Thanks for all of prsonel
2025-08-10
Desk staff was courteous and helped us whenever we need any guidance navigating city.
2025-08-09
Thank you a lot guys
2025-08-07
I found my whole experience lovely the hotel was very well run and the staff were a pleasure and a credit to your brand would definitely stay here again
2025-08-08
Oui, pour le personnel en général, le petit déjeuner Ok, les chambres belles et bien insonorisée.
2025-08-08
❤️
2025-08-08
Absolutely no complaints... hotel staff at front desk very helpful and pleasant to deal with.
2025-08-08
Excellent staff especially the ladies made our family very welcome and would highly recommend
2025-08-08
Thank you for the lovely staff throughout our stay at the hotel; everyone has been absolutely lovely and helpful. The breakfast was consistently delicious and filling and the room was very cozy, and clean. Thank you for having us and we’re looking forward to coming back in the future!
2025-08-08
Muchas gracias Hemos disfrutado la estancia en vuestro hotel
2025-08-05
Excelente atención del personal. Sin embargo las instalaciones necesitan mantenimiento y renovación
2025-08-06
You have done an excellent job picking your staff each one was amazing
2025-08-06
Very helpful staff, with restaurants, ATMs and taxis
2025-08-06
Staff very nice and helpful Room was clean
2025-08-04
Thanks to the front desk for being so courteous and attentive. I appreciate doing everything possible to get a room available for check in early since I was traveling with my 3 year old son.
2025-07-31
The hotel had a great location, the staff was helpful. The room was spacious and comfortable and clean. Very modern hotel. The breakfast was amazing!
2025-07-30
Très belle chaîne d’hôtels . Le jeune homme qui nous a accueilli le premier jour était parfait, parle très bien le français. Ses conseils ont été très précieux.
2025-07-29
Excelente servicio, buen ambiente en la habitación y pasillos. Área de desayuno expectacular. Todo muy limpio y organizado
2025-07-26
We thank the managment for the update from our room.
2025-07-26
The location was perfect as a base for exploring Venice, and the breakfast was delightful and affordable.
2025-07-24
Merci de votre accueil
2025-07-23
very satisfied their special service arrangement for black diamond member
2025-07-22
Vorrei ringraziare l'intero staff per la gentilezza e per avermi fatto sentire come a casa.
2025-07-22
Excellent!
2025-07-21
Thank you
2025-07-21
All reception staff were very professional, helpful and friendly.
2025-07-18
Meglio nel futturo indicare il parcheggio accanto
2025-07-15
Merci pour la qualité du service.
2025-07-17
Thanks for every thing
2025-07-15
Very friendly staff who spoke excellent English.
2025-07-15
Na recepção, a Camilla sempre nos atendeu muito bem!
2025-07-12
The staff was always professional and friendly, your hotel is situated in the best possible position to access Venice by bus or train. The room was amazing the breakfast was delicious
2025-07-14
Hotel was generally good, however, we stayed in room M24. There was mould in the shower and on the hand held shower pipe. This could easily be cleaned with mould cleaner. Otherwise it was a good hotel.
2025-07-13
Wonderful staff. Stefano welcomed us on arrival, great help with everything. Thanks Stefano, and all the staff we met. A credit to the Best Western chain
Fabulous
Staff
Camera
Servizio colazione
WI-FI
Esperienza generale
2026-07-10
Nous avons reçu un chaleureux accueil. Le personnel est très attentionné avec nous en tout temps. Plusieurs informations pertinentes pour notre séjour nous ont été donnés par eux!