Certificato Qualitando

Name: Enterprise Hotel
Telephone: +3902318181
Rating: 88.9

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2026-07-11

I was a little concerned that one of my earrings went missing. It was in a package that was closed and the earring was clipped to the package. When I went to wear the earrings to a gala on Friday night, I noted that one earrings had gone missing. I was concerned that maybe someone who serviced the room could taken it as it is odd that the one earring would unclip from the package and fall out of the sealed bag. I am hoping staff can be trusted

2026-07-10

Die Einrichtung ist toll, das Personal freundlich

2026-07-08

We had a wonderful stay and would happily come back again! I had been really looking forward to staying at this hotel, and overall it definitely lived up to our expectations. On arrival, I did notice that the room seemed to need a little maintenance, particularly the shower, which slightly affected my first impression. I also had the feeling that some members of staff were looking at and talking about my sister in Italian. I could be completely mistaken, but it did make us feel a little uncomfortable. Having worked in hospitality myself, I completely understand that staff chat about guests from time to time, but ideally it's best done when guests aren't around. 😊 That said, the rest of our stay completely turned things around. Every member of staff we interacted with was genuinely friendly, welcoming, and helpful. The food and bar were excellent, the hotel had a lovely cosy atmosphere, and although it was busy, it never felt overwhelming. Our room was spotless and very well maintained. The only other small thing I noticed was that the room door wasn't the most soundproof, so you could hear people in the corridor a little more than in some other hotels. It didn't really affect our stay, but I thought it was worth mentioning. The spa was a fantastic addition, beautifully clean, peaceful, with lovely views and a really relaxing atmosphere. I also think the location is one of the hotel's biggest strengths. While it's not right in the city centre, we actually preferred that. The surrounding neighbourhood was full of fantastic local restaurants, markets, and cafés, making it feel much more authentic than staying in the busiest tourist areas. Taking the old-fashioned tram into the centre each day became one of our favourite parts of the trip. One moment that really stood out was when a member of staff kindly checked her own handbag to see if she had a tampon for me after we discovered the nearby pharmacy was closed on a Sunday. She didn't have one in the end, but the fact that she took the time to check was incredibly thoughtful and genuinely appreciated. I was able to buy some from the nearby supermarket, but her kindness really stayed with me. I can't remember her name but she checked us out if I'm not mistaken Although I don't usually choose older hotels, this stay completely won me over. The warmth of the staff, the atmosphere, the facilities, and the neighbourhood made for a wonderful experience. We'd happily stay here again and would definitely recommend it to anyone visiting Milan.

2026-07-08

Ottimo Staff

2026-07-06

Der Service und die Hilfsbereitschaft der Mitarbeiter an der Rezeption ist wirklich hervorzuheben. Immer freundlich und lösungsorientiert. Ich habe mich stets gut aufgehoben gefühlt. Vielen Dank für den tollen Aufenthalt in diesem schönen Hotel.

2026-07-05

One of the reasons we choose this hotel was the statement about catering for allergies and for vegetarians. Our experience of eating in Sophia’s restaurant was disappointing. Only 1 vegetarian main option, that was a soup. This was disappointing also my daughter had a food intolerance to onion. This is not usually an issue in restaurants as most chefs can adapt a range of dishes. However the only option here was a risotto made with water- again very disappointing for a restaurant of this caliber. Generally all the staff were excellent, helpful and informative. However the reception staff member I asked for information about public transport was not aware that the airport express train did stop at the local station. If I had not checked at the station we would have made an unnecessary journey across the city, wasting time and money.

2026-07-01

Super friendly staff, made us feel very welcome.

2026-07-01

Isabella è stata cortesissima e professionale.

2026-06-29

Ho trovato tutto veramente ottimo, dai dipendenti ottima accoglienza, la colazione veramente superlativa

2026-06-29

Grazie

2026-06-29

Accoglienza perfetta, camera confortevole e colazione al top

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Enterprise Hotel

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