Hotel Ercolini & Savi
Lingua
Hotel Ercolini & Savi
Lingua2026-09-07
Amazing and tidy hotel
2026-09-06
notre séjour a été court mais très agréable, accueil en français à la réception très appréciable, chambre confortable, très bonne literie, bel environnement, nous avons été très satisfaits.
2026-09-06
You were all wonderful
2026-09-05
Un personnel très qualifié et compétent.
2026-09-05
Scritto recensione positiva su Google
2026-09-03
great personel in restaurant, bar and at breakfast, cleaning and reception
2026-09-03
Remerciements pour l’ensemble du personnel Efficacité et gentillesse Accueil bar restauration et personnel d’étage La chambre toujours bien tenue réassortiment régulier
2026-09-03
Merci pour votre accueil et gentillesse
2026-09-02
Lovely stay - would definitely be back
2026-09-01
Thoroughly enjoyed our stay everything was brillant
2026-08-31
Merci à tous !
2026-08-31
Un ringraziamento al personale della reception e alla signora Irene
2026-08-30
Io e la mia famiglia siamo ospiti del vs.hotel ormai da anni e ci troviamo sempre bene, segno di un impegno costante da parte vostra nei confronti del cliente. Complimenti!
2026-08-30
Lovely stay at a very fine hotel
2026-08-29
Grazie per tutto.Siamo rimasti molto bravi con te.
2026-08-29
Accueil particulièrement agréable avec une personne qui parlait le français Facilité de stationnement
2026-08-29
Thank you to Juliano ,sorry for the spelling who runs the bar, he is a great assest to your team and also Betty the breakfast support, she was amazing and lovely to our children who even draw them both pictures to say goodbye
2026-08-29
My husband and I booked a room because we visited my father in law, who lives in Montecatini Terme. We had a very pleasant stay in a beautifull, well-maintained and decorated hotel. We really felt at home and it was a pleasure to meet and greet the owner in the mornings when we were on our way to the restaurant for breakfast. Our last day there was a minor issue with the aircondition in our room, which was solved within 30 minutes – thank you for this great service! During our walks in the city we have seen many other hotels and none of those we have seen can keep up with Ercolini & Savi. We were so happy with our choice and we will definately stay at your place again next time we visit my father in law again.
2026-08-27
Nice staying
2026-08-26
Grazie per essere stati molto disponibili ed averci accolto prima dell'orario
2026-08-26
All stuff is very nice and helpfull. Cleaning of room is on the high level.
2026-08-25
Amazing service from everyone, super friendly Bar man and waiting staff at breakfast
2026-08-23
Complimenti per l'accoglienza, la gentilezza e la professionalità
2026-08-22
Complimenti per il vostro servizio,la vostra gentilezza e far sentire il cliente a proprio agio.
2026-08-18
Sehr freundliches und kompetentes Team an der Rezeption
2026-08-18
Grazie a tutto lo staff per gentilezza e cortesia.
2026-08-18
Thanks to all the staff they were so friendly, welcoming and helpful but special thanks to Giuliano who was very knowledgeable with drink choices and took the time to talk and make our evenings in the bar memorable. Along with the lady who covered the bar and breakfast, i am gutted i didn't get a chance to ask her name and say goodbye. She was brilliant, always smiling, happy to talk and make us feel at home. Special thanks to the owner, she was so glamorous but always took the time to say hello in passing. You should be so proud of the hotel and all the staff. We absolutely loved our stay
2026-08-18
Always a pleasure and always accomdating. Gratzi!
2026-08-19
Grazie sempre per la gentilezza e l'accoglienza di tutto lo staff che in vacanza ci fanno sentire come a casa. Un grazie particolare va alla signora Luciana e a Fabio che è sono eccellenti padroni di casa.
2026-08-17
Tutto super apprezzato, super soddisfatta d’aver avuto una esperienza con voi!
2026-08-17
Complimenti per il servizio offerto nella sala ristprante. Ci siamo trovati benissimo
2026-08-17
Staff are amazing and friendly always professional
2026-08-17
Ringrazio la signora Luciana e tutto il suo staff veramente di cuore
2026-08-16
È stato molto gradito l’aperitivo di Ferragosto, ottima organizzazione e ampia varietà di finger food.
2026-08-16
Grazie al personale di sala. Alle signore della reception. Al personale tutto ed all Signora e a Suo figlio. Professionalità ed umanità a volte non coincidono. Qui sono una cosa sola.
2026-08-15
Ci si sente a proprio agio nel vostro hotel, complimenti
2026-08-14
Un caro saluto a tutti.
2026-08-13
All people so polite and correct, household staff perfect
2026-08-12
The staff at this hotel were friendly and courteous. The food was delicious and the location is right in the heart of the city.
2026-08-12
Grazie a tutti per la generosa ospitalità, dal servizio accoglienza, al personale di sala, alle addette alle camere, al barista. In particolare modo ringraziamo Aya, Betty , Irene e Fabiana. Complimenti a tutti per i sorrisi che ci avete regalato.
2026-08-11
Management & staff were all very friendly and welcoming. There needs to be better follow through on maintenance issues.
2026-08-10
Grazie per la vostra gentilezza e presenza senza invadenza.
2026-08-10
Il nostro soggiorno all’Hotel Ercolini & Savi è stato davvero molto piacevole, sotto ogni punto di vista. Fin dal check-in ci siamo sentiti accolti con grande gentilezza. Anche se siamo arrivati molto presto, ci hanno permesso di fare il check-in prima dell’orario previsto. Si vedeva davvero che il personale faceva di tutto per venirci incontro e permetterci di sistemarci il prima possibile, soprattutto dopo un viaggio molto lungo e faticoso. Il personale della reception è stato sempre gentilissimo, disponibile e molto attento alle nostre esigenze. In realtà, sono stati tutti incredibilmente cordiali. Vorrei però fare una menzione speciale per Fabiana, una delle receptionist, con la quale ho avuto modo di parlare più spesso durante il nostro soggiorno. È stata davvero carinissima, sempre sorridente, disponibile e pronta ad aiutare. Ci ha fatto sentire davvero i benvenuti. Grazie di cuore a tutto lo staff per la gentilezza e l’ospitalità. È stato un soggiorno molto piacevole e torneremo sicuramente con piacere!
2026-08-09
SO HELPUL AND KIND GRAZIE
2026-08-09
Super accoglienza e ottimo hotel
2026-08-08
Bedankt voor de behulpzaamheid tijdens ons verblijf. Omdat onze zoon in het ziekenhuis ligt, En er werd meegedacht over verlengen van het verblijf. En de meelevenheid
2026-08-08
Finora è stato un piacevole soggiorno , grazie anche alla cortesia e alla discrezione del personale.Cura e qualità nelle proposte dei vari menu.
2026-08-07
Juliano was a wonderful barman during our stay. The Pecora Nero staff were also wonderful. The front desk staff were always friendly.
2026-08-07
Great stay, friendly and helpful.
2026-08-05
Al of the staff are very friendly and attentive, especially the bar man who’s name i forget, and Marco in the restaurant is exceptional a made our dinner in La Pecora Nera very special.
2026-08-05
Cleaner was very lovely and thorough. So were the bar staff
2026-08-05
Our table staff was very polite m
2026-08-05
We had a wonderful time staying at your hotel. Your staff, all of them, are very, very friendly
2026-08-04
We had a wonderful stay at this hotel! The property was beautiful, comfortable, and very well maintained. What truly made our experience special, though, was the staff. Everyone we interacted with was incredibly friendly, welcoming, and attentive. They went above and beyond to make sure we felt comfortable and well taken care of throughout our stay. The service was excellent, the atmosphere was relaxing, and every detail was thoughtfully handled. It’s clear that the staff genuinely care about their guests and take pride in providing a great experience. We would happily stay here again and highly recommend this hotel to anyone looking for a comfortable stay with exceptional service!
2026-08-04
Nagyon köszönjük az eddigi vendéglátást, a reggeli menü nagyon jó, finom, a felszolgálók nagyon kedvesek, nincsen panaszom.
2026-07-31
Enjoyed our stay once again very much! The hotel deels like a warm bath, a cool retreat after a hot summer day of discovering Tuscany, with professional and friendly staff. Support for parking and ZTL upon arrival is superb and a pleasant surprise. Please keep that up. Makes a big difference in taking away logistical hurdles. Also the newly refurbished room was wonderful, matrasses new and long enough for average length adult, all very good and so much better than the average hotel. Bathroom a bit dated but very very clean. All in all we will return upon our next visit to Tuscany! Big thank you to the entire team for the wonderful time on behalf of my family. Thank you so much!!
2026-07-30
Останавливаемся не первый раз, очень довольны отелем и рестораном
2026-07-30
Accoglienza perfetta, discreta ma cordiale. Ho avuto risposte cortesi ed esaurienti per ogni mia esigenza. Si respira un clima molto positivo che invoglia a ritornare.
2026-07-30
Excellent staff in all areas of the hotel. Receptionists, dining room staff, bar staff all very pleasant and welcoming.
2026-07-30
To juliano in the bar excellent service
2026-07-30
Food was first class as were the dining room staff.
2026-07-30
To Barnan Irene & reception
2026-07-30
We thoroughly enjoyed our stay and dining with you in each of your restaurants.Every member of staff we met were helpful and made us happy to be there.Only one matter,which cannot be solved, is the noise from other rooms at night,especially above our room. Thank you for intervening to make the occupants aware.Otherwise 10/10 !!
2026-07-30
This was a charming hotel with excellent staff.
2026-07-30
we met the owner very welcoming lady
2026-07-29
Management and staff are very attentive and excellent in their roles, they wouldn't be out of place in a five star hotel.
2026-07-29
I would like to thank you for a very memorable stay in your charming hotel. Your staff were very welcoming, and extremely friendly and helpful.
2026-07-29
Fantastic service form all waiter/waitresses.
2026-07-29
Your staff at the hotel were very pleasant and helpfull at all times. Your resturant staff were excellent, they dealt with my wifes food intolerence better than anyother hotel we have stayed in.
2026-07-29
We appreciated the offer to swap cleaning the room for a welcome drink. We were also very well looked after by the restaurant staff, and Irene in particular and would like to send our appreciation.
2026-07-29
Much appreciate the friendly services and the calm and friendly atmosphere in the hotel. We had a lovely time and a very comfortable stay. It was lovely to see the hotel owner enjoying her work amongst her staff, always greeting her guests with a smile. Great dining experience! Thankyou ❤️
2026-07-28
Wonderful staff, cannot fault their attention, an absolute credit to your establishment
2026-07-28
Thank you - there is alovely atmosphere at the hotel and the a la carte dinner was spectacular!
2026-07-28
Wonderful staff, so friendly and welcoming. I have an allergy and they were so attentive, Rooms are a little tired but on the whole, a lovely stsy
2026-07-28
Our stay at the hotel was absolutely wonderful. The hotel is exceptionally clean, well maintained, and every area is cared for with great attention to detail. The staff were truly outstanding – professional, welcoming, and genuinely kind. Every interaction was met with a warm smile, and they made us feel valued throughout our stay. The breakfasts were delicious, with a great variety of fresh, high-quality products that made every morning a pleasure. One of the things we appreciated most was the hotel's beautifully designed spaces for relaxation. There are so many comfortable and inviting places to sit, read a book, enjoy a coffee, or simply unwind in a peaceful atmosphere. It really adds to the unique charm of the hotel. Overall, we had a fantastic stay and enjoyed every moment. We would happily return and highly recommend this hotel to anyone looking for a relaxing and memorable experience.
2026-07-28
Very good
2026-07-28
I do not think you could provide a better service. First class all round
2026-07-28
Thank you and all your wonderful staff for a peaceful and relaxing stay.
2026-07-27
Your restaurant staff were exceptional, going far beyond what was expected, we couldn’t thank them enough.
2026-07-26
Very good staff
2026-07-26
Thanks for your hospitality
2026-07-26
Grazie al servizio in ristorazione
2026-07-26
Un’ottima accoglienza.
2026-07-26
Lovely barman very helpful.
2026-07-25
We have found this hotel and all of the staff very warm and welcoming, Always a smile and a greeting which is lovely. Very helpful. The hotel itself is lovely, lovely rooms and everywhere lovely and clean. The food has been excellent and lovely choices
2026-07-24
Lovely family run hotel , had everything , great location
2026-07-23
Lovely friendly stafff. Recommended two great restaurants
2026-07-23
All the reception staff were extremely friendly, helpful and kind. I asked for help around a toll ticket and they couldn’t have helped me more. Thank you
2026-07-23
I don’t know any of their names but they were all really friendly and proved Italians are raised very well
2026-07-21
Thank you; very nice and helpful reception when we had a small problem in the room.
2026-07-21
ero benvenuto ,il mio soggiorno a mipiacuto veramente
2026-07-21
Special thanks for the housekeeping for making the room so beatifull and clean every day.
2026-07-21
Fabio Cenni, General Manager, and Fabiana Bellobuono, Addetta al Ricevimento | Front Office, were very kind and helpful. Thank you so much!
2026-07-20
Questa volta sono stato in compagnia e ho ricevuto a mia volta complimenti per la location, la bellezza degli spazi e la gentilezza di tutto lo staff. Anche grazie s voi abbiamo passato giorni bellissimi. Un grazie speciale anche dalla signora Massa.
2026-07-20
Thank you for such a lovely stay in your beautiful establishment.
2026-07-20
Tutto perfetto, come sempre. Siamo ormai clienti abituali. Grazie .
2026-07-19
Das gesamte Personal war überaus freundlich. Es war sehr angenehm dort zu wohnen. Der Einrichtungsstil ist auch sehr gelungen, sowohl im Appartement, als auch im gesamten Hotel.
2026-07-17
Amazing and accommodating staff , customer service was 1st class , cannot anything will definitely come again
2026-07-15
Il personale è particolarmente attento, gentilissimo e competente. Ritornerò volenyin questa splendida struttura.
2026-07-14
Everyone was helpful and considerate when my partner sustained an ankle injury outwith the hotel - providing us with ample ice packs and sympathy. Juliano (spelling query) on the bar was especially accommodating and personable.
2026-07-13
È giá il terzo anno che soggiono in Albergo e mi sono sempre trovato molto bene , tutti gentilissimi e attenti , per ció ringrazio tutto il Personale . A Presto
2026-07-12
Gentilezza e cordialità. Grazie
2026-07-11
Everyone was so so lovely always saying hello and very helpful when needed. The free snacks when getting a drink was a lovely touch and the free drink card if you don’t have your room cleaned is brilliant
2026-07-11
We had a wonderful stay, I found the hotel comfortable and homily and the staff very helpful, also the location was great for the trains.
2026-07-08
Ho molto apprezzato la convenzione per parcheggiare nelle strisce blu a prezzo calmierato.
2026-07-08
Siamo stati bene. Grazie.
2026-07-08
Szanowni Państwo, dziękuję bardzo za miły czas jak spędziłam w Państwa hotelu razem z córką. Czas minął bardzo szybko, obsługa bardzo sympatyczna a śniadania smaczne i różnorodne. Bardzo dziękuję
2026-07-08
The ladies on reception were very friendly and polite and the gentleman that ran the bar was fantastic. He was very helpful, friendly and he made us feel at home.
2026-07-08
Thank you so much!
2026-07-07
Tutto benissimo come sempre, grazie e a presto!
2026-07-07
Je suis encore là pour plus d’une semaine donc je laisserai mes remerciements à la fin de mon séjour. Mais je peux dire dès à présent que tout le personnel est adorable et vraiment attentionné. Peut-être que la pratique plus fluide de l’anglais ou un peu de français seraient un plus
2026-07-04
tutto lo staff estremamente cordiale, adorabili.
2026-07-03
Barkellner war nicht sehr schnell beim Geträmke aufnemen
2026-07-02
Thank you for looking after us for the last 7 days. In particular I’d like to mention all the staff. They were great.
2026-06-30
Personale accogliente sistemazione molto buona posizione comoda i due ristoranti ottimi
2026-06-29
Irene ist super
2026-06-29
Thank you for the very plasant vacation!
2026-06-29
Ein ganz großes Lob und Dank für alles Mitarbeiter Innen, die alle sehr freundlich, zuvorkommebd ubd hilfsbereit sind. Speziell das Team für Service Frühstück und Abendessen, gsnz großen Dank an Irene und ihr Team und das sie mich aufgrund meiner Laktoseintolersnz so sehr gut beraten haben. Das Essen ist auch hervorragend ein Dsnkeschön auch an das Küchentesm
2026-06-29
Very nice stay !!
2026-06-28
Amazing accommodations. The owner is such a hard working lady and her staff very well trained. Fabulous location. If I’m ever back I will definitely stay here again.
2026-06-27
Complimenti alla cameriera con gli occhiali bionda per la gentilezza e l’alta professionalità
2026-06-27
Fantastic breakfeast. Great team. Thank you
2026-06-28
Grazie a tutti x la Vs. Disponibilità e cortesia.
2026-06-26
The two ladies on the front desk in the morning were exceptional in their responsiveness to our needs as they arose.
2026-06-25
Everyone is cheerful and friendly: A reflection on the management
2026-06-24
Я останавливаюсь в вашем отеле очень часто, сказала бы даже регулярно, всегда советую его своим друзьям и знакомым! Место расположение отеля невероятно удобное, он находится в самом центре и это Максимально удобно! Персонал очень приветлив! Обожаю ваш отель! Не хватает бутылочки воды в номере при заселении и тапочек … И крайний раз у меня был не очень приятный момент с мусоровозом, который разбудил нас с Мамой, когда мы отдыхали в вашем отеле в 7 утра, приехавший забрать контейнеры с мусором которые стояли прямо под нашими окнами … это немного осквернило наше время прибивания в Вашем отеле! В остальном мне нравится ваш отель!
2026-06-24
Wonderful staff and we had a great stay
2026-06-24
Excellent accommodations and professional staff. We very much enjoyed our time at your hotel. Thank you
2026-06-24
Guliano was Excellent. I really enjoyed having drinks at the bar after dinner. Always pleasant and very professional!
2026-06-23
Absolutely beautiful Hotel. Your Staff are wonderful. We love your Hotel so much , we want to come back and stay longer.
2026-06-23
We really enjoyed our stay at Hotel Ercolini & Savi. The hotel was perfect for us. The food was amazing and special thanks to Irene and the team for looking after us during our stay.
2026-06-22
We had a very pleasant stay in your hotel.
2026-06-22
All the staff were exceptionally polite & helpful
2026-06-22
Thank you.
2026-06-22
We enjoyed our stay at Hotel Ercolini very much. This was booked through an Italian vacation agency, so we were very pleased. the location was great to explore Montecatini and surrounding towns. The staff were accommodating and helpful. No complaints.
2026-06-22
Staff very helpful and friendly especially in the dinner restaurant and bar
2026-06-21
Excellent service & facilities.A lovely, welcoming atmosphere.Such a comfortable stay.
2026-06-21
Thank you for our good experience, we hope you appreciated our honest feedback and we want to thank you once again for our nice stay 😁
2026-06-21
Your reception desk employees are great and awesome.
2026-06-21
Vor allem das Personal im Restaurant und in der Bar war sehr aufmerksam und höchst professionell
2026-06-19
We had a wonderful stay at your hotel and would definitely visit again. Special mention to the reception staff who were all só very friendly and helpful.
2026-06-19
All the staff we encountered were friendly and welcoming. The overall feeling in the main hotel areas was relaxed and very enjoyable.
2026-06-19
Staff were helpful and professional.
2026-06-18
Lovely hotel but outside facilities were not as expected I book through a tour company so I did not have opportunity to select the hotel. Would have preferred a hotel with loungers and umbrellas.
2026-06-18
All servers were excellent. Especially liked that the 83 year old owner was present and talking to guests and recommending restaurant - nice touch. Also breakfast box was a great idea.
2026-06-17
Personale molto professionale
2026-06-17
Bella esperienza anche se solo x una notte. Rapporto qualità prezzo ottimo. Colazione fantastica.
2026-06-17
Well done to all staff, very helpful and attentive.
2026-06-17
Complimenti per la cena in mezza pensione.
2026-06-17
Thankyou. Lovely stay
2026-06-17
Big thanks to the bartender. Very good and such a pleasure to speak with. Guilllano? I think was his name.
2026-06-16
Grazie per l’accoglienza
2026-06-16
Complimenti alla reception per l'ottima gestione dell'anomalia riscontrata circa la mancata ricezione della ns prenotazione on-line
2026-06-16
Polite, helpful and friendly staff
2026-06-16
Cordiali e professionali
2026-06-16
The ladies at the front desk were always warm and accommodating and even complemented my beginner Italian. :)
2026-06-16
Staff were friendly.
2026-06-16
Thanks for all. We very well liked or stay at the hotel!
2026-06-16
Everything was nice and clean and everyone was happy and courteous. Food was always good.
2026-06-16
Bartender very polite
2026-06-16
Great staff
2026-06-15
Ottima struttura
2026-06-15
Ringrazio tutti cordialissimi soggiorno rilassante
2026-06-15
All staff were really friendly and helpful is all areas of hotel
2026-06-14
Alles was ok, bedankt voor de service
2026-06-14
Bedankt voor de service en de vlotte bedienig
2026-06-14
Encore merci
2026-06-14
Thank you for the good service at the reception desk as well at the breakfast.
2026-06-14
Ringrazio il personale, per la competenza,, la gentilezza e la disponibilità.
2026-06-13
Thank you to all front staff as well as housekeeping for making my stay wonderful. I appreciate all the hard work by all especially the smooth check-in for a large group. Look forward to another stay in the future.
2026-06-13
Had a lovely and enjoyable stay.
2026-06-13
Great welcome from staff. They were efficient. Called us a taxi,
2026-06-12
Thanks for being welcoming! Your staff is very professional and make me feel great!
2026-06-12
The reception team were incredibly helpful when my husband had an accident and needed to see a dentist urgently. Not only did they suggest some dentists, but kindly phoned on our behalf to explain the situation. Afterwards they checked in with us to make sure my husband was ok, and how the experience had been with the dentist. Their help and care made an unexpected and stressful situation much easier.
2026-06-12
The beds are very uncomfortable
2026-06-11
Siete molto professionali, grazie per la vostra accoglienza!
2026-06-11
They were great help and appreciated how we could leave the heavy keys at reception
2026-06-10
Thank you to all the staff who made us feel welcome and provided a lovely pleasant stay. It was a really lovely week
2026-06-10
To Irene!!
2026-06-09
As ever, staff are friendly and efficient- nothing is ever too much problem. A wonderful stay.
2026-06-08
Absolutely amazing hotel, with perfect location and amazing views. Also team was totally friendly and helpful. Our stay in your hotel was very good. Thank you
2026-06-06
Freundliche und hilfsbereite Mitarbeiter!
2026-06-05
Tutto perfetto. Bellissimo hotel camere grandi e molto pulite. Ritornerò sicuramente.
2026-06-04
All your staff are kind and friendly. Everyone is doing a fabulous job.
2026-06-03
Generell sind wir - mit Ausnahme der Hinweise - bei Ihnen sehr zufrieden und gut aufgehoben. Wir werden wiederkommen.
2026-06-03
personale molto gentile. ho molto apprezzato il late checkout
2026-06-03
We had a great stay, we enjoyed the room the breakfast and the service/ friendliness of the staff. The location is great too, close to the station with lots ov restaurants and shops nearby.
2026-06-02
Love your reward for not having my room cleaned every day.
2026-06-01
Very freindly and helpfull staff, very clean and tidy everwhere in the hotel.
2026-06-01
Front desk staff were very helpful and arranged for breakfast at 6:45 on a day we had an early tour.
2026-06-01
Sehr freundliche Mitarbeiterinnen und Mitarbeiter
2026-05-31
Bartender the best
2026-05-31
Thanks for a neat en clean sorroundings
2026-05-30
Beautiful stay
2026-05-30
Really enjoyed oud time
2026-05-30
Thank you for the pleasant visit last week. The hotel is charming and the staff were fantastic! Julie Brown
2026-05-30
The staff was very kind, helpful and welcoming. Everyone was very nice.
2026-05-30
The front desk staff and bartenders were exceptional. They helped us daily with any questions we had.
2026-05-29
Grazie a tutti voi per la gentilezza e la disponibilità cosa non facile da trovare sempre, girando tutta Italia per lavoro e frequentando molti alberghi posso garantirvi che è un valore aggiunto. Grazie.
2026-05-28
The. Front desk ladies are cheerful and accommodating.
2026-05-28
The staff are all delightful, very friendly and helpful.
2026-05-28
with the exception of the waiter complaint, your entire staff was very nice and that makes up for the small issues.
2026-05-28
All staff were friendly, attentive and went over and above in their service.
2026-05-28
My stay was lovely. My room had a lovely crystal chandelier and heavy black out drapes. I thought the hotel was very well appointed.
2026-05-28
you made us most welcome, as we arrived early with our bikes you provided us with what we needed until our room was ready
2026-05-28
Always Warmly greeted by staff and owner
2026-05-27
Very beautiful hotel and very clean. Excellent location
2026-05-26
С Ирэн,завтраки и ужины становились не только вкусными благодаря высококачественным продуктам и профессиональными шеф поварами,но и по домашнему уютными! Елена и её команда поддерживают такую чистоту в номерах отеля,которую мы не видели ни где!
2026-05-26
My daughter became ill and your staff called a doctor and provided an ice pack for her comfort. Almost everyone on staff was helpful.
2026-05-26
The more seasoned/tenured desk staff were extreme kind and helpful- and really made us feel looked-after. The restaurant and breakfast staff were also wonderful.
2026-05-25
Overall comfortable and pleasant stay.
2026-05-24
Staff at reception very polite and offered helpful suggestions.
2026-05-24
Amazing hotel and excellent customer service - made our stay so special!
2026-05-23
Dinner and Bar staff were extremely helpful and made us feel very valued as a guest. They went out of their way to create a positive experience.
2026-05-23
E' raro vedere un personale tanto preparato, capace e gentile. Come sempre, il soggiorno dalla signora Luciana è stato incantevole
2026-05-23
La parte esterna le aree comuni il bar ed il ristorante sono di livello assoluto
2026-05-22
Thank you for you and all your staff who made our stay amazing
2026-05-21
breakfast was good although Americans like ketchup or tobasco for their eggs. Dinner in restaurant was excellent and very reasonable in price.
2026-05-20
Staff always very welcoming front desk, breakfast staff
2026-05-20
Thanks
2026-05-20
Polite staff. Enjoy the voucher concept for not having the rooms made up. Good incentive and good for environment
2026-05-20
Thank you so much for a lovely stay, we loved room 308, and look forward to staying with you again! Thank you to you and the team for making our stay so special.
2026-05-20
Everyone always had a smile and a greeting for us which makes you feel welcomed.
2026-05-20
The breakfast room staff were always cheerful and welcoming and polite The room maids did an excellent job they seemed to care about their guests and took pride in doing a beautiful service I felt very grateful for the work they did
2026-05-20
We dined in the dining room on Monday evening 18th May . The food was delicious and the staff were very efficient and informative about the menu choices . The staff at breakfast were also very helpful and tried their best to get us anything we wanted .
2026-05-20
The reception staff was helpful when needed. The restaurant was outstanding- service & food. Juliano was great at the bar & patio. ❤️
2026-05-20
Great location and the staff were friendly and accommodating. I liked the breakfast too! Nice variety and good quality.
2026-05-19
Grazie e complimenti per la professionalità
2026-05-19
Un ringraziamento a tutto lo staff sempre cordiale preparato e sorridente
2026-05-19
Thanks italy
2026-05-19
Kurzfristig wurden für uns am Abreisetag noch zwei Flaschen Wein organisiert, um ein bisschen Urlaubsgeschmack mit nach Hause zu nehmen - ganz herzlichen Dank dafür.
2026-05-18
The breakfast staff and bar staff were so wonderful and friendly. I really looked forward to all of my meals. The best hotel experience I’ve ever had.
2026-05-18
The staff was very helpful and well trained. Bettie and Aja in the dinning room were especially helpful.
2026-05-18
Everyone was amazing, pleasant and helpful. Collette made a great choice for our location.
2026-05-18
Excellent all
2026-05-16
To the receptionists , thank you for your assistance To the ladies who cleaned our rooms, thank you for a welcoming room
2026-05-16
Grazie per la vostra accoglienza e per i suggerimenti su cosa fare in serata a Montecatini
2026-05-16
We would like to thank all the hotel personnel for the kind reception and attendance during our recent viist everyone from the front desk, the reception, the restaurant, the bar, and the people that attended our room demonstrated such a professional attitude that need comendation
2026-05-16
Thank you very much!
2026-05-16
I really enjoyed my stay in your beautiful hotel. All the staff were very friendly and helpful. I was also impressed with the offer of a drink voucher for every day that your room was not serviced. An excellent idea and a good way to help the environment!!!
2026-05-16
Everyone at the desk was lovely and helpful. Thank you.
2026-05-15
every single person i dealt with breakfast staff, desk, housekeeping, were always pleasant and helpful. It was really a lovely stay
2026-05-15
Whenever we went to the bar for tea, every person who worked there was wonderful. Prompt and attentive. Great conversationalists.
2026-05-14
Front Desk staff was very accommodating. We were on a tour so some of the questions regarding price did not apply. Daily breakfast was included which we thought was adequate.
2026-05-14
From the front desk to the kitchen to the lounge the service was exceptional. Our room was always cleaned efficiently. Giuliano was by far excellent. He took the time to connect and give helpful hints as we were visiting for the first time and without a guide. As well there was a lady in the kitchen who also worked the lounge when he was away. She was kind, always remembered us and was all around wonderful. I unfortunately do not know her name. This was our first time visiting Italy as well as first time in Europe from Canada. The staff made us feel welcome and safe. We feel blessed to have stayed and enjoyed with you. We will highly recommend. Also a side note we had a tour in Alto and our guide spoke very highly of your establishment. When local people say good things it is to my experience they are very true. Well done! Until our next visit we wish you your family and staff well. The Barclay’s
2026-05-14
Thank you for getting us a better room. It was greatly appreciated. As our stay was not so exceptional at first, it became exceptional with the great effort for the staff to make us happy.
2026-05-13
Thank you for such a wonderful stay. Everyone was kind, warm, and welcoming!
2026-05-13
Thank you to all the staff especially the bartender and breakfast staff
2026-05-13
Everything about the hotel was great-very clean, good food, and courteous staff-especially the bartender.
2026-05-13
Well done.
2026-05-13
We thoroughly enjoyed our stay at your hotel. The staff were always very pleasant and helpful. After a day of touring we always felt that we were coming back home. The location is perfect; central but not too noisy. We had a great time and were sorry to leave.
2026-05-12
People were warm and welcoming. They greeted us each morning and wait staff very pleasant.
2026-05-11
That took very good care of us while we stayed there.
2026-05-11
My stay was comfortable and pleasant!
2026-05-09
Wonderful staff, very friendly and helpful
2026-05-09
very friendly stay.
2026-05-09
Irene truly helped make our trip great. Just a lovely smile each day.
2026-05-08
Helpful, kind, knowledgeable, professional but relaxed (good).
2026-05-08
The management and staff were extremely helpful and welcoming.
2026-05-07
We appreciated the free drink voucher for each day we did not use the room cleaning service. Your bartender is OUTSTANDING! Give that man a raise!
2026-05-07
A bientôt
2026-05-07
Very friendly staff. Beautiful rooms and property
2026-05-07
Tutto perfetto.
2026-05-06
Grazie for a wonderful stay!
2026-05-06
We enjoyed our stay at your hotel it was so nice lodging from your hotel for our entire trip visiting Tuscany. Your breakfast was amazing and you bar host staff were a lot of fun. We really enjoyed your location Montecatini. Thanks for making our visit to Italy extra nice.
2026-05-06
Wonderful hotel with excellent staff!
2026-05-06
My wife and I were very pleased you listened to us about our broken room lock and concerns. Thank you for making it possible for us to move to another room during our tour, we appreciated the amenity changes.
2026-05-06
Everyone we met were very helpful. The bar tender was great. The last morning the desk clerk could not have been more helpful in Ensuring we had our box breakfast.
2026-05-05
Thanks for a very pleasant stay.
2026-05-05
Staff on the front desk were friendly but couldn't resolve issues re air con.
2026-05-05
Thank you to everyone here for a marvelous stay. The friendliness and helpfulness of everyone we encountered makes this a truly special place.
2026-05-05
Everyone was helpful and friendly. The bartender was great. If he noticed we needed a an extra chair or snacks he was always there without anyone asking. He was very pleasant
2026-05-05
Your staff is wonderful. You bar manager was super nice and friendly and service oriented.
2026-05-04
All members of staff were all very friendly and helpful. I don’t know all their names—except for Irene who was always most accommodating. The hotel is so very elegant with a wonderful ambiance. It was like a fantasy to be able to stay in your beautiful hotel!
2026-05-04
Very efficient and hospitable in all areas. Lovely staff always happy and smiling !!
2026-05-04
Wonderful hotel, lovely staff and it made staying in Montecantini very special. Grazie
2026-05-04
Everyone was very attentive and kind. It made our stay feel very welcome.
2026-05-03
My group had a wonderful stay at your Hotel. It is always lovely to come back to such an elegant hotel with nice staff and a very special atmosphere
2026-05-03
Tutto lo staff, dalla reception, ai camerieri, signora delle pulizie, tutti estremamente gentili, disponibile e accoglienti. Ci siamo sentiti come a casa 🥰
2026-05-03
The reception staff was warm and helpful and knew which tour I was a part of.
2026-05-03
The owner and staff especially the restaurant staff were very friendly and helpful. We had a lovely stay in a lovely Tuscan town.
2026-05-02
Really looked after us. We came on an Albatross tour
2026-04-30
We had a lovely stay.staff very friendly
2026-04-30
we were very touched by the warmth of your care and the extra steps you took to make our stay most welcome. My wife was sick for a day but the dining room staff went out of their way to provide her with breakfast in her room. Those personal touches meant a lot. Thank you.
2026-04-30
Thank you for your warm and caring hospitality. I loved the romantic atmosphere of the hotel and the hotel was very accessible to the shops and other attractions.
2026-04-29
Beautiful hotel, close to everything
2026-04-29
Спасибо за все
2026-04-28
Bonnes prestations, bonne localisation
2026-04-28
The desk staff was always very helpful and pleasant. When we checked is, we asked the woman working (a sorry but I did not get her name), if she could find out about the opera tickets. She did and we loved it!
2026-04-28
Staff was friendly and helpful. 🙂
2026-04-27
Thanks to the receptionist who approached us to enquiring why we had stopped having dinner although we’d already paid for it.she made arrangements for alternative food menu for us. Also they all were very informative and knowledgeable in the answers they gave to our questions about our travels and excursions.
2026-04-27
Mon séjour à votre hôtel a été parfait du début à la fin, la chambre était confortable, beaucoup de choix pour le petit-déjeuner, la terrasse superbe, très bien situé et le personnel très professionnel et sympathique. Je recommande.
2026-04-27
Come sempre accoglienza molto piacevole, ci sentiamo come a casa 🥰
2026-04-27
Totul este perfect mulțumesc mult fetelor de la recepție în deosebi Luana! foarte drăguță ne-a ajutat foarte mult la tot ce am solicitat! curățenia de asemenea ESTE foarte bună !micul dejun locația !sperăm să mai revenim…
2026-04-27
Очень вежливый персонал. Чистые комнаты.
2026-04-27
Это мое 4 проживание в вашем отеле и этим все сказано. Спасибо за прекрасную работу руководства и персонала. Все очень прекрасно.
2026-04-26
I really enjoyed my stay at the hotel. And Walter at breakfast told great care of us!
2026-04-26
The staff were always cordial, patient and helpful.
2026-04-26
People are gracious and kind.
2026-04-26
grazie per la cordialità, la disponibilità e la professionalità degli staff della ricezione e del servizio colazioni, un vero valore aggiunto alla piacevolezza e accoglienza della struttura e degli altri servizi offerti
2026-04-25
Thanks for letting us change rooms due to elevator noise.
2026-04-25
Merci à tout le personnel pour cette semaine remarquable et j’espère un jour revenir.
2026-04-25
Dead/Reception personnel were excellent! They assisted with taxi’s, available for all questions, friendly - couldn’t ask for any more!
2026-04-24
Feint desk staff was very helpful in helping me to weigh my suitcase. Breakfast room staff very courteous. Bar tenders very pleasant and helpful.
2026-04-24
Belle décoration du hall de l'hôtel
2026-04-24
Обоятельная Хозяйка , замечательный Персонал . Номер чистый , еда вкусная . Главное тишина ! Приеду еще раз 🙏
2026-04-22
Grazie per l'ottima accoglienza
2026-04-21
Thank you everyone at front desk and dinning room
2026-04-21
Loved the hotel, the look, the decor, the ambience. Our room was lovely and with a balcony that we enjoyed very much. Staff was great.
2026-04-21
Your place is beautiful, comfortable and quiet. We had the joy of dining at the Black Sheep and marveled at the presentation of the food, its high quality and its affordability. Thank you for creating such a lovely environment!
2026-04-21
The people at your front desk were amazing...very helpful ....very professional...very friendly.
2026-04-21
Thank you for your great service and kindness.
2026-04-21
Thanks for a great time
2026-04-21
Staff was wonderful, room was fine and ambience was satisfactory
2026-04-20
Everyone at the hotel was professional and friendly. Our room was cleaned spotlessly and we enjoyed our dinner and the bar service. The breakfast was very good.
2026-04-20
Breakfast was exceptional every morning of stay. Staff was polite and attentive without being intrusive.
2026-04-20
Thank you for a wonderful visit.
2026-04-19
Maid service was superb. Everyday our bed was immaculate and also comfortable. All of our bathroom products were arranged for us and made us feel very well taken care of.
2026-04-19
Manager and staff were extremely helpful and friendly. The night concierge took the time to engage in a long conversation with us. He was very friendly. The hotel is very charming. We would like to stay again someday.
2026-04-19
Facilities are beautiful. Amazing gluten free choices at breakfast. Friendly staff and clean property
2026-04-18
A well run hotel. Staff are polite. professional and helpful
2026-04-16
We Loved our Bartender. What a nice young man he was. Always pleasant, friendly and kind.
2026-04-16
Great stay
2026-04-16
Very attentive staff and accommodating 😊
2026-04-15
Lovely staff
2026-04-14
Bartender was excellent.
2026-04-14
We had an excellent stay at your hotel! The location couldn’t be beat and the staff was so friendly and helpful. Thank you for a wonderful time!
2026-04-14
Very nice stay.
2026-04-14
Your bar tender was awesome! All of the staff is delightful.
2026-04-14
All of the staff were kind and helpful. Being as we were with a very outgoing group, we particularly enjoyed the bar services in the evening and the bartender was very efficient and friendly!
2026-04-14
Grazie della estrema disponibilità e cortesia del personale e della sig.ra Luciana.
2026-04-13
Ottima accoglienza professionalità nel servizio e la gentilezza della signora molto apprezzata
2026-04-12
Séjour très agréable dans un endroit merveilleux dommage qu'on ne parle pas français et que l'accueil ne fasse pas d'effort
2026-04-12
Per la gentilezza e la disponibilità ormai rare..
2026-04-12
Ottimo
2026-04-12
All the receptionists, waiter and waitresses on breakfast shift, and the bartender were absolutely amazing. They are very professional, kept smiling, and fulfilled our requirements.
2026-04-12
GRAZIE DI TUTTO E ......... ARRIVEDERCI!!!!
2026-04-11
remerciements à toute l équipe d accueil et de restauration de l hôtel toujours à l ecoute , et au chef cuisinier qui nous a offert de repas variés et délicieux
2026-04-11
Encourager votre personnel a parler français
2026-04-11
Très bon accueil et professionnalisme du personnel
2026-04-11
Alles bestens
2026-04-10
Grazie per l’attenzione riservata nel permettermi di riavere il libro lasciato in camera. Molto apprezzato
2026-04-10
Nous avons beaucoup apprécié le restaurant tant pour la qualité de la cuisine que pour le service et le décor. Les chambres aussi sont très bien entretenues.
2026-04-10
Thank you it was a wonderful stay. The staff was extremenly nice and friendly.
2026-04-09
Bar tender was amazing! He had a great personality and was always pleasant and attentive to the bar.
2026-04-09
The hotel is clean and everyone is very helpful when asking any questions.
2026-04-08
Good services!
2026-04-08
Большое спасибо за теплый прием
2026-04-08
Una soddisfacente vacanza presso il vostro Hotel
2026-04-08
Grazie per la gentilezza e la disponibilità
2026-04-08
Complimenti a tutti voi. Grazie
2026-04-08
Thank, friendly nice staff.
2026-04-06
Thanks!
2026-04-06
Siamo stati accolti con modi gentili e cordiali da tutto lo staff, anche se solo per una notte abbiamo trascorso il nostro soggiorno in un ambiente confortevole e alla mano. Grazie per la bella esperienza.
2026-04-06
Thank you so much for your help when my friend got stuck on the train on Easter night. Your help with sending a taxi to her rescue was outstanding!
2026-04-06
Grazie a tutto lo staff, gentilissimi e sempre cortesi. Abbiamo apprezzato la professionalità e soprattutto l'ambiente "caldo e accogliente" che abbiamo trovato. Ancora grazie
2026-04-05
У вас домашняя обстановка, весь персонал начиная с хозяйкой добрые, внимательные 🙏
2026-04-05
Das gesamte Personal ist überaus aufmerksam und freundlich - vielen Dank! Die Betten sind sehr angenehm und erholsam nach einem anstrengenden Sightseeing-Tag. Die Räumlichkeiten sind sehr hübsch eingerichtet. Ich habe mich sehr wohlgefühlt. Das Haus werde ich jedenfalls zum Weiterempfehlen.
2026-04-04
Unser wiederholter Aufenthalt war wie auch die letzten 2 Male überaus angenehm.
2026-04-04
wunderbares Ambiente sehr freundliches, kompetentes und engagiertes Personal sehr saubere Räumlichkeiten Getränkegutschein (Zimmer 1x nicht aufräumen) - sehr nette Idee
2026-04-03
We had a wonderful stay in your hotel with our group. Your staff was so polite and always willing to help with any questions. They made us feel like we were family.
2026-04-03
Everyone was very welcoming and helpful.
2026-04-02
Young man serving as bartender was fantastic!!!
2026-04-02
Great place. Clean. Good breakfast
2026-04-02
Отличный сервис!!! Бесконечно комплиментарные сотрудники
2026-04-02
Great Service.& All the staff was excellent.
2026-04-01
The front desk ladies were extremely friendly & helpful!
2026-04-01
Gentili e professionali
2026-04-01
Really enjoyed my stay here!!!
2026-04-01
The front desk was so helpful and friendly. They were able to give us useful information on many situations.
2026-04-01
The front desk team and the food and beverage manager who used to get me a 'proper' cappuccino
2026-03-31
Everything was splendid especially front desk staff. Thanks so much for a wonderful visit.
2026-03-31
Пребывание в отеле понравилось. Хорошие номера, персонал всегда готов помочь, регулярно и качественная уборка номера.
2026-03-30
Enjoyed our stay
2026-03-30
Grazie mille per la splendida accoglienza
2026-03-30
Wonderful accommodations, lovely staff and delicious breakfast. We would love to come back.
2026-03-29
Everyone was so helpful and the cleaning staff kept our room spotless! The food staff were amazing and always looking to help.
2026-03-28
Nous sommes ravis de notre séjour à l’hôtel.Le rapport qualité prix est excellent Surtout pour les repas variés et raffinés ainsi que le service impeccable et chaleureux Merci Abel et Colette Valor
2026-03-28
Thanks for your hospitality.
2026-03-28
Thanks for the fine stay.
2026-03-28
Gracious, courteous, accommodating staff. Lovely in every way. Enjoyed my time and would come back again.
2026-03-27
Очень благодарны горничным Лена и др девушка, пока имени не знаем, очень хорошо убирают, они русскоговорящие помогают нам во всех вопросах спасибо большое им, также хотелось отметтть работу официантов в ресторане, без задержек, очень внимательны все, находишься в домашней обстановке, мы с мужем в восторге, он человек привередливый, но ему все здесь нопвится , мне тоже, очень хотим побывать еще и всем будет советовать и рассказывать о Вашем отеле? О ваших ужинах, никуда не хочется идти в другое место, каждый день новые интересные блюда, просто удивляешься , откуда столько идей, просто вкуснятина . Все сотрудники просто замечательные, но поражает своей активностью, умелым и правильным руководством Ваш руководитель Лучана, здоровья, бодромти и хорошего настроения на долгие годы! Спасибо большое за прекрасную работу этого отеля! И наш отличный отдых!
2026-03-27
C’était parfait
2026-03-25
Our stay was wonderful. Every employee was cheerful, helpful, courteous, and outstanding!
2026-03-25
Everyone was courteous and very happy to assist me
2026-03-25
Thanks!
2026-03-25
I was with a group tour. Our accommodations were lovely. The room was clean and efficient. Your staff was very accommodating and friendly. Thank you for a wonderful first expedience in Italy.
2026-03-25
Staff was helpful. Liked Giuliani in bar. Very professional, and friendly.
2026-03-24
Thank you for such a warm welcome during my stay. You made me feel at home with you beautiful smiles.
2026-03-24
I was treated very courteous and my questions were answered where I understood them
2026-03-24
The manager in the restaurant during breakfast was amazing very gracious and helpful. Your bartender is amazing and such a gentleman and has a great smile.
2026-03-24
Beautiful hotel in a wonderful location. Great staff and delicious breakfast
2026-03-24
The staff was excellent from front desk, breakfast and bar area. All outstanding!
2026-03-24
This was a great hotel and worked perfectly for our tour. Staff was great, dining room Strada was great and the attached restaurant was excellent. It was a fun stay.
2026-03-24
We had an excellent stay. Everyone was very kind.
2026-03-23
Everyone was very helpful and nice.
2026-03-22
Simply a lovely hotel with amazing staff and beautiful rooms. Food was excellent and location was perfect for day trips within Tuscany and within the town of Montecatini Terme itself.
2026-03-21
Thank you for making my stay an enjoyable memorable experience!!
2026-03-21
It was a very pleasant experience to stay .
2026-03-21
I had a very enjoyable stay at the hotel. Staff were very pleasant and helpful. The hotel was lovely, very comfortable.
2026-03-21
Receptionist at front desk are very helpful and very curious
2026-03-21
The staff were pleasant, helpful, and professional. They helped to make a great stay!
2026-03-20
Front desk staff very easy to talk to. Dinning staff helpful
2026-03-19
Your hotel is beautiful and your staff is very good and accommodating
2026-03-19
Thank you for the most wonderful dinner at La Pecora Nera! A top dining experience! Loved it. Was so thrilled we could get a reservation thanks to Paolo, our guide. Also enjoyed free drink coupon for skipping a room clean up. Although the room was quite small, the convenient location made up for it. The bartender could not have been kinder, more professional, or more accommodating. Also liked having a box of tissues available in the bathroom.
2026-03-19
Al personale di sala specialmente durante la colazione
2026-03-19
Your staff was superb, always kind and helpful.
2026-03-19
We were on a tour through Colette . Your staff went out of there way to take care of our needs. I have a gluten free dietary restriction and the catering staff went out of there way to take care of my needs every morning. They were very caring.
2026-03-17
Enjoyed our stay very much. Highly recommend this hotel
2026-03-17
accoglienza attenta veloce e premurosa
2026-03-17
We have been coming to your hotel for the third year in a row at this time of year, and every time it feels just as special. We truly love everything about this place — it is so warm, cozy, and welcoming. We always feel like we are at home here. A special thank you to Mrs. Luchiana, who gives such personal attention to every guest. We are truly charmed and grateful for your hospitality. Thank you for creating such a beautiful and heartfelt atmosphere. We look forward to coming back again.
2026-03-17
Thank you for your hard work you have a lovely hotel,which you take pride in as it can tell,your staff are so professional and friendly, well done on picking the right people. ✅️
2026-03-16
Ringrazio per la gentilezza e cortesia dello staff
2026-03-16
Tutti gentilissimi e professionali
2026-03-15
Ringrazio tutto lo staff della reception e ristorante, nonché la signora proprietaria, per l'ottimo soggiorno
2026-03-15
Hotel datato ma pieno di storia personale gentilissimo che ci ha seguito dal nostro arrivo sino alla partenza, colazione super buona, non vorrei dimenticare la cosa fondamentale la pulizia di tutti i locali dell' Hotel....
2026-03-14
Sehr schönes altes Haus mir sehr guten Betten.
2026-03-14
Soggiorno piacevole
2026-03-14
Ihr schönes Hotel hat viel Charm und ich habe mich sehr wohl gefühlt. Das Essen war ausgezeichnet.
2026-03-14
Irene is amazing!!! She is so kind, knowledgeable and helpful. She made our stay just special! Please thank her from the girls from Canada!!
2026-03-13
Super obsługa, pełen profesjonalizm, Zawsze uśmiechnięci i pomocni...
2026-03-13
Accoglienza perfetta, ottimi servizi, ottimo hotel
2026-03-12
Friendly, helpful, patient
2026-03-12
Thank you for your warm welcome Very Good service at the restaurant . The hôtel is very charming and well maintained
2026-03-11
Ringrazio tutto lo staff per la loro gentilezza e disponibilità...abbiamo passato un soggiorno veramente piacevole
2026-03-11
We were efficiently given our rooms and taken care of. We had dessert at the bar one evening and Irena was especially a warm and friendly person. We enjoyed her and our desserts.
2026-03-11
Faccio i miei complimenti per la cortesia del personale e per la qualità della colazione.
2026-03-10
Irene on the wait staff She was very attentive
2026-03-10
The people who we saw every morning in the breakfast area for 7 days were so nice and welcoming with lovely smiles and sweetness. They should be recognized for a job well done from management. The gentleman at the front desk always greeted up in the morning on our way to coffee and the sweet ladies were always so tolerant of us having as we had to turn the key in when we left the hotel and that quite often as were were gone frequently. Was very pleaded with my stay
2026-03-10
Everyone was friendly. A pleasant stay.
2026-03-10
Your breakfast buffet was outstanding. We loved it. There was such a variety of both food and drink choices. We also enjoyed the welcome dinner that you provided the Collette group on March 1, Sunday evening.
2026-03-10
Thank you to our housekeeper who kept our rooms perfect and the whole front desk for all of their acccomidations. Also to the breakfast staff for outstanding buffet and accommodating a very early departure with a coffee bar. So appreciated.
2026-03-10
My stay at the Hotel Ercolini & Savi was as a member of the Collette Tour #1364893 March 3-11, 2026. I was in a spacious room with two others. The beds were comfortable and everything was very clean. I enjoyed my breakfast each day and was greeted each day by the wait staff. I enjoyed a delicious meal and received outstanding service at the Pecora Nera Restorante. Grazie for making my stay so enjoyable!
2026-03-10
I was very happy with entire staff whenever I didn't understand something since this was my first trip abroad, someone helped me immediately or asked another person to help me. Beautiful dining area and reception area!! I loved your breakfasts. Especially enjoyed the delicious yogurt, with the granola choices and other things like flax seeds. i loved the fruit especially appreciated the prunes. And the aqua naturale without bubbles being available daily. Loved the tart like cake like fig and berry. I liked that your scrambled eggs have less salt than US hotels!!!
2026-03-10
Rooms were kept clean and neat.
2026-03-10
Service overall was good and we were treated very well. Thanks for the stay.
2026-03-08
Staff molto gentile e disponibile. Abbiamo soggiornato con smartbox e siamo rimasti soddisfatti rispetto alle aspettative che di solito si hanno con questi cofanetti. Aree comuni come reception, ristorante e bar molto eleganti e belle! Grazie della bella esperienza!
2026-03-08
Great ❣️❣️
2026-03-08
Very friendly and helpful staff. Always with a smile.
2026-03-08
Lovely hotel in a lovely town.
2026-03-08
Front desk gentleman at night very pleasant and helpful.
2026-03-08
I enjoyed my stay very much. Very nice room and hotel. Breakfast was fantastic every morning. Loved the coffee.
2026-03-08
My third visit in this beautiful hotel. Enjoyed a delicious meal in your outstanding Black Sheep restaurant
2026-03-08
Our stay was very pleasant and comfortable. Enjoyed the historic hotel very much. Staff was very good as well as the breakfasts.
2026-03-07
L'accoglienza del personale, impeccabile. L'accoglienza in camera con la Cialda di Montecatini Terme come benvenuto. La cura. Grazie.
2026-03-07
Grazie per l’accoglienza e cortesia che ci avete dimostrato.
2026-03-06
Everyone from email respondents, desk staff, 4th floor assistants, bar staff were friendly, engaged, warm, informative and helpful
2026-03-06
You have a wonderful hotel. The staff is very friendly and helpful. Thank you for helping to make our staying Tuscany very memorable.
2026-03-06
The room was always clean. Thank you to the maintenance staff Food was excellent
2026-03-06
Lovely two nights… Complimentii!
2026-03-06
Thank you, it was a pleasant stay.
2026-03-04
The gentleman working the bar was amazing. Not only did he handle our overly rambunctious group very well, he made me delicious alcohol free beverages. Being pregnant, I can't enjoy the drinks like I would have liked to but he made me yummy options so I could feel included and I appreciated it very much! He was simply the best!
2026-03-04
bartender and wait staff were very pleasant and helpful
2026-03-04
Beds were extremely comfortable, breakfast excellent, and everyone very friendly.
2026-03-04
A beautiful hotel, very comfortable rooms. Perfect location. The breakfast was good. All the staff were very polite and helpful. Thank you
2026-03-04
Guilanno in the bar was very personable, accommodating and a pleasure to talk with every evening. He takes special pride and care in crafting cocktails. He’s an asset to your hotel.
2026-03-04
Thanks to the staff. The breakfast manager was awesome.
2026-03-03
It was a beautiful stay for me here in Italy. Very, very enjoyable!
2026-03-03
The hotel was lovely. Our room was very spacious, and the staff was very kind and accommodating.
2026-03-03
Thank you to the staff for their kindness doing my stay.
2026-03-03
Bartender was so friendly and nice.
2026-03-03
We loved seeing the hotel owner out and about and mingling with guests. also loved the little bartender, he was there all week and wonderful
2026-03-03
un service parfait au restaurant pecora nera
2026-03-02
Many thanks, lovely hotel and greta staff
2026-03-02
Irene in the breakfast room so welcoming and helpful and really kind and sweet to my granddaughter. The housekeeping keep the hotel and guest rooms immaculate.
2026-03-02
Giuliano was an amazing and very helpful bar tender. Always had a smile on his face with great service
2026-03-01
Very nice hotel. Great location
2026-03-01
Your staff was very nice and interacted with us.
2026-03-01
Tutto perfetto dall'arrivo fino alla partenza. Personale molto professionale, gentile ed attento alle esigenze dell'ospite e pronti a soddisfarle. Ambiente elegante e formale, senza perdere di vista il rapporto di familiarità. Stanze ampie ed eleganti e perfettamente pulite ed igienizzate. L'impianto di condizionamento moderno ed efficace. In poche parole ci siamo trovati molto bene, grazie .........
2026-02-28
A very friendly group of staff in all areas of the hotel. Will Be returning next year
2026-02-28
We found the employees helpful and friendly, the whole hotel clean and a comfortable place overall. The Michelin star restaurant was amazing. Thank you for a great experience.
2026-02-28
Overall very nice stay. Julian was amazing and probably the highlight of the stay.
2026-02-27
yes the staff is friendly and I saw some lovely smiles. the hotel was very clean !
2026-02-26
Personale molto disponibile e super gentile
2026-02-25
Everyone from front desk, breakfast and housekeeping was amazing, friendly and went out of their way to make my experience the most remarkable experience
2026-02-25
Irene was particularly helpful and attentive to my need for gluten free items.
2026-02-25
It was a great stay with wonderful staff. So safe that I didn't realize my door wasn't locked for the first half of my stay and no problem, no worry. Would definitely stay here again
2026-02-25
Thank you for the kind, respectful and patient care you extended to myself and all those in my travel group (Collette) Feb 18-26, 2026
2026-02-23
Frau Irene im Service war sehr aufmerksam und immer bereit für etwaige Wünsche sorge zu tragen. Dafür möchte ich ein besonderes Lob aussprechen.
2026-02-23
Many thanks for a welcome amd friendly stay
2026-02-22
Alle Mitarbeiter aber vor allem Frau Irene waren sehr aufmerksam und haben den Aufenthalt sehr schön gemacht.
2026-02-22
Juliano in the bar is a true gem. His bright smile is always welcoming. He makes one of the best Old Fashioned whiskey drinks I have had. He always did everything possible to make each drink and experience pleasurable. We even spent more time in the bar area that we usually do. We also liked the option of skipping room service for a complimentary drink card.
2026-02-22
We loved the character of this hotel. Large room and comfortable bed. We also appreciated being rewarded for not expecting housekeeping each day.
2026-02-21
Grazie per la gentilezza in particolare riguardo le indicazioni per il parcheggio.
2026-02-21
OTTIMO TUTTO
2026-02-21
Thanks for your cheerful, welcoming staff.
2026-02-20
Отстановилась в этом отеле первый раз и была очень удивлена радушием и вниманием. Я приехала в 11.00, мои вещи отнесли в номер и в 13.00 пригласили для заселения. Очень вкусный и разнообразный завтрак. Недалеко от ст. Монтекатини Чентрале. До термы Теттучо 7 минут пешком. Кстати в феврале они уже в этом году открыты. Я осталась очень довольна. В следующий раз остановлюсь только здесь
2026-02-20
Un ringraziamento particolare per la cortesia, la solerzia, la disponibilità, la cordialità e la professionalità del personale, in particolare della maitre e delle operatrici della reception. Un plauso per la pet policy, il benessere della mia femmina di lagotto Nike e la benevolenza con cui è stata accolta ha dato un valore aggiunto al mio soggiorno, rendendolo assolutamente consigliabile
2026-02-19
Ho prenotato erroneamente una stanza in un altra data al mio arrivo hanno risolto gentilmente senza problemi Bravi
2026-02-19
La perfezione
2026-02-19
Tout est parfait! On a passé merveilleuse séjour!
2026-02-19
Bravi e gentili sia alla reception e che al personale di sala. Grazie
2026-02-18
Felice del periodo trascorso in hotel confortevole ed elegante.
2026-02-17
Staff altamente professionale e gentile.
2026-02-17
Ringrazio per la gentilezza del pesonale reception e per quello delle colazioni
2026-02-17
Thanks to all of the staff in the restaurant, at breakfast, at reception and maid service. All so helpful and friendly.
2026-02-17
Personale molto professionale, preparato e con forte carica empatica, attento ai bisogni, capace di dialogare con un'ampio ventaglio di status sociali.
2026-02-16
Ringrazio la receptionist, sempre accogliente e cortese.
2026-02-16
Servizio ed accoglienza sempre impeccabili! Grazie! Roberto Pariani e Matteo Bonizzoni
2026-02-15
Personale professionale e cortese
2026-02-15
Ottima reception e personale inclusa la proprietaria
2026-02-14
Abbiamo cenato e ci siamo trovati molto bene. La spiegazioni fornite dalla sig.ra (credo la titolare) sono state esemplare
2026-02-13
Grazie per la disponibilità
2026-02-09
Cortesia, gentilezza e disponibilità
2026-02-08
Personale estremamente cortese, gentile e disponibile
2026-02-08
Irene è stata cordialissima, sempre molto gentile e super professionale
2026-02-07
Complimenti a tutti
2026-02-05
Lovely to Stay Here
2026-02-04
War alles schön und sauber und höflich.
2026-02-04
Come ho potuto fare personalmente vorrei segnalare il vostro albergo perché trovo da voi un ambiente accogliente, raffinato, di grande qualità che soddisfa tutte le mie esigenze così come la vostra ristorazione. Alla prossima occasione!
2026-02-03
Come sempre tutto perfetto
2026-02-03
Grazie mille alla reception per la gentilezza e alla signora sempre presente e solare alla colazione.
2026-02-02
Thank you for the excellent service and friendly staff. The breakfast was delicious. The rooms were very clean and beautiful. We had a wonderful stay and were very happy.
2026-02-01
Siamo stati molto bene questo weekend ,struttura pulita e stanza confortevole. Anche Harley,il nostro cagnolino, é stato ben accolto! Grazie.
2026-01-31
I had a lovely stay and thank you very much. Everyone was most friendly and helpful.
2026-01-29
Grazie per il supporto
2026-01-29
Complimenti a tutto lo staff! Professionali e sempre attenti al cliente
2026-01-28
Personale squisito e accoglienza impeccabile.
2026-01-25
sempre gentilissimi e disponibili
2026-01-25
Sono stati gentili e disponibili
2026-01-25
Prenotazione fatta solo poche ore prima dell'arrivo e sistemazione perfetta. Grazie
2026-01-25
La prenotazione era last-minute: per una sistemazione per 4 persone - una quadrupla su due camere, con bagno in comune - All'arrivo abbiamo avuto la (piacevole) sorpresa di avere due camere, comunicanti, con due bagni. Grazie
2026-01-24
Grazie per la gentilezza della reception
2026-01-22
Complimenti per la professionalità e per la cura del cliente. Ho soggiiornato nell' hotel decine di volte
2026-01-22
È un hotel di altri tempi ma all'avvanguardia
2026-01-22
Torno sempre molto volentieri nella vostra struttura per il buon rapporto qualità/prezzo e per la cortesia del Personale
2026-01-21
Mi sono trovato molto bene in hotel. E spero di tornare ad essere vostro ospite a stretto giro e riuscire ad assaggiare anche la vostra offerta culinaria.
2026-01-20
Все было очень хорошо спасибо
2026-01-19
Grazie per l ora in piu per il check-out
2026-01-19
Struttura accogliente e centralissima,personale molto efficiente.
2026-01-18
Ringrazio per l'accoglienza ed i servizi offerti.Complimenti alla reception
2026-01-18
Great efficiency and friendliness
2026-01-18
Per la gentilezza e il servizio al cliente
2026-01-16
Спасибо за чистоту!
2026-01-15
Tutti molto gentili e disponibili. Stanza pulitissima
2026-01-15
We love the location of the hotel. It makes it very convenient to explore Tuscany. But, we really love the welcoming, serene style of hotel. We are thankful that although we did not reserve breakfast when I made the reservation the front desk staff said it was possible to just charge it day by day. That was a welcome opportunity.
2026-01-14
PERSONALE OTIMO
2026-01-13
Thank you for warm and pleasant stay.
2026-01-13
Soggiorno perfetto!
2026-01-12
Ho gradito moltissimo il kit regalo per la mia cagnolina. È la prima struttura in Italia che mi ha fatto un regalo per lei.
2026-01-11
Ringrazio, oltre che per la sempre cordiale accoglienza in generale, anche per la cortesia di sabato 10 di aprire la stanza con il passepartout perché mi ero chiusa la borsetta (con la chiave originale dentro) in macchina....
2026-01-11
Là nostra permanenza è stata molto soddisfacente ed abbiamo apprezzato la cortesia e la disponibilità di chi ci ha accolto con professionalità e gentilezza
2026-01-10
Grazie a tutto il personale
2026-01-10
Thank’s of you
2026-01-10
My husband and I had a wonderful stay. We didn’t know what to expect and were very pleasantly surprised by the standards and service. Thank you.
2026-01-08
Staff allways really nice.
2026-01-07
È la seconda volta che veniamo in hotel e sicuramente saremo ancora da voi per la professionalità e cortesia del personale e la camera molto accogliente.
2026-01-06
Complimenti per l’accoglienza, per il personale di sala, in particolare la signora Irene e il signor Giuliano ci hanno coccolati. Complimenti agli chef di altissimo livello. Ci siamo sentiti a casa. Grazie per aver risposto prontamente alle nostre segnalazioni a causa di piccoli disagi risolti
2026-01-06
Molto gentili e luogo elegantissimo
2026-01-06
Un sincero ringraziamento per il bel soggiorno appena concluso.
2026-01-05
Personale disponibile e cordiale.
2026-01-05
Staff very helpful & smiling . Thank you for everything.
2026-01-05
Очень доброжелательный персонал и внимательный,спасибо
2026-01-04
Soggiorno molto piacevole e rilassante,servizi e personale gentile e disponibile.
2026-01-04
Grazie sempre per la gentilezza e il calore dell'accoglienza di tutte le vostre persone.
2026-01-03
Il personale molto apprezzato per la gentilezza e disponibilità meritano un elogio, anche le pulizie delle stanze sono fatte con la giusta attenzione. Anche il personale alla reception molto gentile e attenta.
2026-01-03
Grazie per accoglienza e atmosfera. Ristorante ottimo così come il personale
2026-01-03
Die Dame für den Zimmerservice (204) war sehr freundlich und hilfsbereit. Ebenso die Kellnerin beim Frühstück und Abendessen!! Das Personal im Hotel sehr freundlich und hilfsbereit.
2026-01-03
Grazie di tutto a presto
2026-01-03
Merci à tout le personnel
2026-01-03
Très bon accueil, nous étions un groupe, nous avons eu les clés des chambres rapidement et le personnel est très disponible pour tout renseignements divers
2026-01-02
Personale di sala molto disponibile e cordiale. Un grande grazie ad Irene persona speciale.
2026-01-01
I love the lobby and the restaurant, but the chairs was not so durable.
2026-01-01
Bon accueil, bon emplacement, chambre agréable
2026-01-01
Bellissima struttura, ricca di fascino con un'ottima accoglienza pur arrivando a notte inoltrata in piena festa
2026-01-01
À la maître d'hôtel du restaurant
2026-01-01
Tutti...assolutamente....gentili
2026-01-01
Un ringraziamento particolare alla Signora Irene e al Signor Giuliano per la professionalità e simpatia
2025-12-31
Had a great stay! Thank you for the warm welcome and the yummy breakfast
2025-12-31
Great staff, very welcoming. The food in the restaurant could be improved.
2025-12-31
Bon service … amabilité … Confort Bonne restauration
2025-12-30
É molto raro, ormai, trovare strutture e personale che accolgano l’ospite con tale garbo, professionalità e rispetto
2025-12-30
Thank you very much for an excellent stay!
2025-12-30
Grazie per la vostra cortesia e professionalità durante la nostra accoglienza … chiarezza e solerzia sono elementi indispensabili durante il check in !
2025-12-29
Vi ringrazio per la vostra disponibilità e professionalità durante il soggiorno.
2025-12-29
Grazie per la gentilezza e professionalità
2025-12-28
Thank you 😊
2025-12-28
Ringraziamenti e complimenti alla signora Irene che ha reso i nostri momenti della colazione e della cena veramente ottimi.
2025-12-28
Das Personal war immer zuvorkomend, höflich und hilfsbereit. Ein ganz besonderes Lob an das Küchenpersonal für das ausgezeichnete Essen und die perfekte Menüzusammenstellung.
2025-12-27
Siamo clienti dell’hotel da qualche anno e ogni volta abbiamo la stessa sensazione di benessere ed eleganza. Un hotel che non ti delude mai, la priorità è il cliente oltre all’atmosfera elegante e la sensazione di essere in famiglia. Non trascurabile anche la bontà della colazione e la cena
2025-12-27
La ringrazio ci siamo sentite a proprio agio e complimenti per la disponibilità della responsabile della ristorazione
2025-12-27
Ringrazio la responsabile della sala pranzo per la sua gentilezza e disponibilità
2025-12-27
Siamo stati benissimo, grazie a tutto lo staff 🙂
2025-12-27
Direzione di sala ristorazione molto gentile, come anche le signore alla reception. Personale di pulizie molto gentile e non invasivo, molto discreto.
2025-12-27
Staff cordiale e accogliente
2025-12-26
Personale preparato e gentilissimo
2025-12-26
Grazie mille per la disponibilità e la prontezza nel soddisfare le nostre richieste. Personale davvero molto carino e ospitale.
2025-12-25
Kommen immer wieder gerne
2025-12-25
Grazieee per la vostra accoglienza e gentilezza,i,rinoviamo i nostri migliori auguri di buone feste 😘❤️🙏🏻
2025-12-21
Ottimo in tutto grazie tornerò sicuramente Mariacristina
2025-12-21
Staff molto gentile, disponibile e cordiale per non parlare della titolare la Signora Luciana , una donna sempre presente, molto affabile ed attenta a soddisfare le esigenze della clientela.
2025-12-21
personale gentile e cortese sia nell'accoglienza che nella ristorazione
2025-12-21
Danke sehr guter Aufenthalt besonders die Oberkellnerin Irene!!!!❤️
2025-12-20
I came here on 17th December. Thanks to the mangement. We all had the christmas vibe and delicious cake for breakfast.
2025-12-19
Il tratto che contraddistingue l'Hotel è la cortesia e la disponibilità di tutto il personale
2025-12-18
Sono stata ricevuta molto bene, ambiente raffinato e molto curato. Ristorante a 10 stelle, si mangia molto bene e personale molto cordiale e molto gentile. Ti tornerò volentieri.
2025-12-17
Tutti gentili e disponibili
2025-12-17
Grande accoglienza anche da parte della proprietaria.
2025-12-16
Ringrazio tutto il personale per la profesionalità e gentilezza dimostrata
2025-12-16
Hotel raffinato ed accogliente. Complimenti per la pulizia delle camere e delle aree comuni. Grazie e complimenti.
2025-12-14
Grazie della vostra disponibilita' e gentilezza
2025-12-14
Soggiorno fantastico! L'albergo è stato una vera scoperta. Personale accogliente e disponibile, camera pulita e confortevole, colazione deliziosa. Abbiamo optato per la mezza pensione, quindi era inclusa anche la cena anch'essa deliziosa... un grazie particolare a Irene che ci ha sempre accolti in sala con un sorriso e grande attenzione per la nostra piccola. Posizione ideale per visitare la città. Lo consiglio vivamente a tutti...
2025-12-14
Buona accoglienza,gentili e professionali.Struttura bella accogliente
2025-12-14
Grazie per la gentilezza e disponibilità
2025-12-14
Front desk, breakfast staff and housekeeper are very pleasant and friendly I love this hotel
2025-12-11
Buongiorno.Anche dolo per una notte sono stata bene
2025-12-11
Ringrazio tutti per il meraviglioso soggiorno, a partire dalla proprietà passando per Chef, Maitre, Sommelier, Barman, Receptionis Camerieri tutti. Grazie
2025-12-11
Grazie
2025-12-21
Ringrazio per la cortesia ed attenzione riservatami in questo mese di soggiorno
2025-12-10
Accoglienza e gentilezza, pulizia nelle stanze e negli ambienti comuni
2025-12-10
É’ sempre un piacere soggiornare nella vostra struttura. Un ambiente caloroso circondato da un ottima professionalità.
2025-12-10
Прекрасный персонал на ресепшен, внимательный к запросам гостя. Приятные русскоговорящие девушки, обеспечивающие чистоту в номерах. Также отдельное спасибо за сосиски на завтрак по запросу, которые внимательный стаф нам обеспечивал ежедневно. Чувствуется любовь к отелю со стороны собственников и всех сотрудников. Благодарим за наши приятные впечатления
2025-12-10
Thank you for always being kind and for letting us check out a little later
2025-12-09
Grande professionalità e cortesia di Irene sia durante la colazione che la cena
2025-12-09
Grazie x la bella esperienza trascorsa nella vostra struttura. Tutto ottimo
2025-12-08
Front desk personal were very friendly and always accommodating.
2025-12-08
Personale gentile e disponibile
2025-12-07
Non è la prima volta che io e mia mogli soggiorniamo nel vostro hotel e come sempre ci troviamo bene. Complimenti a tutto lo staff in particolare al personale di sala e del bar.
2025-12-07
Grazie per la cortese accoglienza e disponibilità nel risolvere i problemi della clientela
2025-12-06
Perfect location for our Collette tour for Ferris State Alumni Tuscany Tour - 👏 #Well Done Team Ercolini & Savi!👍😀
2025-12-06
Volevo ringraziare tutto lo staff dell'ercolini e savi per la splendida accoglienza fornita. Dalla proprietà, alle ragazze della reception e dai camerieri si sala , siamo stati coccolati. Non venivamo in questa splendida struttura dal periodo pre covid ma è come se tutto questo tempo non sia mai passato. Ci hanno realmente coccolato
2025-12-06
Service was great!
2025-12-06
Your entire team is welcoming and wonderful. Great front desk staff. Love seeing Lucian around. The bar staff gentleman is perfect.
2025-12-05
Grazie per gentilezza e disponibilità
2025-12-04
Complimenti alle ragazze alla reception e in sala ( per la colazione) per l’accoglienza e l’educazione.
2025-12-04
Thank you for the amazing treatment and hospitality. Everyone was so welcoming and amazing. Especially the bartender in the lobby bar.
2025-12-04
Quando sono vostro ospite mi sento come a casa. Continuate così!
2025-12-04
Grazie per tutto
2025-12-02
Tutto quasi perfetto.
2025-12-02
Grazie
2025-12-02
Very nice breakfast
2025-12-01
Complimenti
2025-11-30
soggiorno oltre le aspettative grazie
2025-11-30
complimenti alla ragazza che ci ha accolti la sera dell'arrivo, (non ricordo il nome ma aveva gli occhiali)e comunque complimenti a tutto lo staff per la loro disponibilità e cordialità verso il cliente
2025-11-27
ACCOGLIENTE E UN BUON RISTORANTE
2025-11-26
Спасибо Елене за организацию хорошей уборки и комфорта
2025-11-26
Благодарим Елену за организацию работы по поддержанию чистоты и порядка в номерах
2025-11-26
Soggiorno piacevole, prezzo competitivo.
2025-11-25
Many thanks for a very pleasant stay!
2025-11-24
Camera pulita, comoda e molto gradita la cialda di benvenuto. Personale sorridente e molto disponibile.
2025-11-23
Per la gentilezza, premura e comprensione nei confronti della nostra bimba, ringraziamo e apprezziamo, ci riempie di gioia.
2025-11-23
Sehr schönes Hotel mit guter Lage👍🏼
2025-11-23
thanks
2025-11-22
Grazie
2025-11-21
Ottima cucina e personale attento e professionale.
2025-11-21
A presto!
2025-11-21
Thank you very much
2025-11-20
It was a lovely stay. The staff was great.
2025-11-20
Sehr zufrieden
2025-11-19
The front desk, bartender, and especially the breakfast staff were great
2025-11-19
friendly attentive staff and lovely propert
2025-11-19
Thank you so much for accommodating the people in our group who had special dietary needs and also for taking care of our sick people. All of your staff were friendly and easy to work with.
2025-11-19
The housekeeper was very helpful.
2025-11-17
All the staff were friendly and helpful.
2025-11-17
Continuate così
2025-11-17
All staff were courteous and attentive- but, staff at breakfast and bar were exceptional in assuring we had what we wanted.
2025-11-16
Ringrazio per l’accoglienza, la cortesia e la disponibilità di tutto il personale.
2025-11-16
Accolti benissimo e a colazione molta gentilezza e preparazione
2025-11-16
Tantissimi complimenti al vostro staff per la cordialità e disponibilità
2025-11-16
Staff molto cordiale e la patrone deliziosa. Abbiamo passato un bel weekend grazie
2025-11-15
Wonderful, friendly staff! Thank you.
2025-11-13
It would’ve been nice to know how to use the electricity upon arrival in my hotel room. This was foreign to me.
2025-11-13
The breakfast team was amazing. The rest of the front desk team other than the know-it-all youngster I ran up against was impressive.
2025-11-13
Staff was very helpful and knowledgeable
2025-11-12
Everybody did a great job. We felt so welcome!
2025-11-12
The desk clerks were very friendly and helpful. I asked questions of them several times and they were always helpful and informative. Also, we found the breakfast room staff friendly and efficient.
2025-11-11
I arrived in a room that had no hot water. The following morning, I was moved to one that did. I enjoyed a few hot baths.
2025-11-11
Tutto molto gentili
2025-11-11
Juliano was professional and pleasant, a great bartender. We did not have our room cleaned every day by choice, and appreciated the free drink coupon we received instead. When we opted for the room cleaning, the housecleaner was so thorough, really nice job.
2025-11-11
Staff is very friendly and helpful. They always smile and greet us.
2025-11-11
I was there with a tour group and everything was wonderful, especially the staff and service.
2025-11-11
Merci au barman, d'une gentillesse et professionnalisme, bonne continuation Merci a ma dame qui était a la salle du petit déjeuner, agréable gentille et attentionné.
2025-11-11
really like the bonus glass of wine for not cleaning daily
2025-11-11
We enjoyed our stay!! Everyone was friendly and knowledgeable. Room was in perfect condition each time we came in! Thank you for making our experience one to remember!!
2025-11-10
Very friendly and responsive management! Thank You!
2025-11-10
The staff was very helpful, they answered all my questions. They guided me to the correct store and restaurant.
2025-11-09
Thank you so much for the front desk staff who were so very helpful, the bar tender who was so sweet, efficient, and welcoming, the breakfast staff, the cleaning staff, and the owner who made it a point to get to know her guests.
2025-11-09
Complimenti al personale gentilissimo.
2025-11-09
Molto professionali e cortesi
2025-11-08
Ringraziamenti particolari vanno alla receptionist e al personale di sala. Complimenti.
2025-11-08
grazie per il piacevole sia pur breve soggiorno
2025-11-07
exceptionally good bartender
2025-11-07
complimenti per la gentilezza
2025-11-06
Guiliano the bar tender and all your reception staff. Lady with the glasses in the dining room for breakfast sorry didn’t get the name.
2025-11-04
Struttura elegante, servizi efficienti e personale cordiale e discreto. Da consigliare!
2025-11-03
Complimenti per la gentilezza, la disponibilità e la cordialità dimostrati da tutto lo staff
2025-11-03
Ragazze in reception gentilissime
2025-11-02
Il personale di sala, in particolare Irene, sono stati fantastici
2025-11-02
Grazie per la accoglienza Arrivederci.
2025-11-01
Servizio ristorante al top, la signora proprietaria è molto gentile.
2025-11-01
Thank you so much for this wonderful stay at your hotel. Grand Circle really knows how to pick some terrific accommodations!!
2025-10-31
The staff were very helpful and approachable at all times.
2025-10-31
Thank you for hosting my wife and I (and our little poodle) on our recent visit
2025-10-29
Thanks to all the staff for they were very accommodating.
2025-10-29
Staff is wonderful!
2025-10-28
Thank you we greatly enjoyed our stay!
2025-10-28
Благодарность поворам. Благодарностт горничным. Особая благодарность официантам, очень внимательные, доброжелательные и позитивные
2025-10-28
Wonderful hotel with a wonderful hostess!
2025-10-27
Beautiful accommodations, wonderful service. Thank you
2025-10-27
The Hotel was very clean, which is important to me. The breakfast was great, very nice variety and food was very good. Rooms were very comfortable and spacious.
2025-10-27
Guliano was very good.
2025-10-26
Owner’s personal presence and supervision was appreciated.
2025-10-26
The owner was simply amazing! She was so personable and greeted us every day!
2025-10-26
All management and staff were exceptional, especially the nightly bartender Giuliano, he was so kind, friendly and knowledgeable about the area.
2025-10-26
Il paradiso
2025-10-26
Thank you for a wonderful stay! Friendly staff. Very nice hotel.
2025-10-26
The hotel was just great. Thank you
2025-10-26
Everyone was friendly and professional. It was an amazing place for our group to stay. The young man who was generally our bartender (turned 22 years old while we were there), was polite, helpful, had an excellent attitude and interacted with everyone exceptionally well. We loved our interactions with the hotel owner.
2025-10-26
The staff was wonderful. The Bartender was excellent. The Dinner was remarkable.
2025-10-24
The service was very good and the staff very friendly. Juliano in the bar was so kind and excellent in his craft. We are so happy with his service. We would return and stay there again.
2025-10-24
Very helpful and accommodating staff, which made our stay more enjoyable.
2025-10-24
What a lovely hotel. The ambiance & staff were fantastic!
2025-10-23
All the staff was polite and accommodating from the front desk, to the dining room, to the housekeeper.I appreciated how the owner made sure to greet us every time she saw us. It all made our stay special.
2025-10-22
The location, breakfast and dinner at Pecora were wonderful, and we loved the vintage ambiance. Those who communicated with us before our arrival, and the front desk personnel were so very helpful and friendly -- even when the hotel had to deal with a power outage. Very professional. We would love to visit again, and thank you for a lovely time!
2025-10-22
Everyone was so friendly. Breakfast was delicious. Rooms nice and tidy. Juliana the bar tender was excellent.
2025-10-22
Thank you for a wonderful stay, I enjoyed the accommodations.
2025-10-21
Thank you for your pleasant welcoming. Your bartender is absolutely fantastic in his demeanor and professionalism. He’s a keeper!
2025-10-20
Hotel staff was extremely accomodating and very helpful. They nade our stay very enjoyable.
2025-10-20
Staff at the front desk always had a smile on their face no matter what they were dealing with. They were very helpful.
2025-10-20
Everyone has been very friendly and welcoming. Several items stand out: When we first arrived, our shower was not draining. I spoke to the front desk in the morning and it was fixed by the time we returned in the afternoon. The breakfast staff kindly put together bagged food for us for an early departure. Our room has been well maintained during our stay.
2025-10-20
Service was great
2025-10-20
All of your staff take pride and love there jobs. It shows in their service and smiles.
2025-10-20
Everyone that I encountered was professional, friendly, and very helpful.
2025-10-20
Complements to the breakfast staff and receptionists….. They were always very pleasant and helpful
2025-10-19
thanks for rapid repair of toilet seat in room 116...much appr4ciated timeliness and the good workmanship...
2025-10-19
Bella struttura la camera che ci è stata assegnata molto bella e di nostro gradimento. La ragazza dell'accoglienza molto cordiale e professionale.
2025-10-19
Très bon service au restaurant
2025-10-19
Thankyou for being very attentive
2025-10-18
The receptionists were very nice and helpful. When we checked out, they made a special arrangement for the breakfast place to open earlier so that we can catch an early train. That is very thoughtful.
2025-10-18
The hotel staff were all very nice and helpful.
2025-10-18
A beautiful hotel and staff are wonderful
2025-10-17
The front desk staff was always very responsive and pleasant. The bartender, Julian, was exceptional.
2025-10-17
Thank you very much for accommodating me in a room without carpeting
2025-10-15
Gentilezza e professionalità, complimenti ci siamo trovati benissimo
2025-10-15
Very clean and hospitable
2025-10-13
The front desk was always super nice and friendly. Our room cleaner was excellent and you should give her a raise :-)
2025-10-13
Your staff is outstanding. Each person had a smile and available to help. Excellent!
2025-10-13
Really enjoyed our stay Grazie
2025-10-13
The house cleaning staff was excellent
2025-10-13
Very helpful people in the breakfast department.
2025-10-13
Veramente complimenti per l'ottima accoglienza del servizio ricevuto
2025-10-12
Lovely hotel and the staff were all very kind and helpful.
2025-10-12
Tutti gentilissimi!! Grazie
2025-10-11
The young man who worked in the bar area was very accommodating and helpful. Unfortunately, I don't know his name.
2025-10-10
House keeping was amazing, super nice. Very helpful and sweet when I wasn't feeling well. Front desk was very nice and helpful
2025-10-10
Mooi hotel, vriendelijk ontvangen
2025-10-10
Very nice staff
2025-10-10
Sehr große Hilfsbereitschaft bei der Beschaffung des Taxis. Vielen Dank dem Portier dafür
2025-10-10
Complimenti per il personale della reception, buono il ristorante.
2025-10-09
lovely hotel, comfortable beds (except for one night),excellent location.
2025-10-09
The reception and the waut staff were top notch
2025-10-09
В этом отеле хочется останавливаться. Чувствуется внимание и доброе отношение от всего персонала. Особая благодарность девушкам на рецепшен и горничным за чистоту. Третий раз останавливалась в этом отеле и, если соберусь еще, то остановлюсь в Ercolini &Savi
2025-10-08
Merci pour l’accueil chaleureux et personnalisé de tout le personnel
2025-10-08
Very friendly reception
2025-10-07
Grazie sempre per la gentilezza e l'accoglienza sempre perfetta.
2025-10-07
we really enjoyed meeting your professional staff.
2025-10-07
Everyone was professional, courteous, and helped to make an excellent experience. The breakfast buffet was superior. The dinner we had in the restaurant was fabulous! Thanks for making our stay memorable.
2025-10-07
Staff was very nice and welcoming. Servers did great when asked a question. However. It would have been nice if they cleared the areas better/faster when guests left for breakfast. We would come down and you could tell the whole table was done and one unused table spot. So we would have to try to find the one unused in the mess. And the one table was pushed way too far into the corner
2025-10-07
Staff was very nice and saw to our needs
2025-10-06
Merci
2025-10-06
The young man who attended the bar was very friendly and accommodating. He added to our enjoyment when visiting the bar area!
2025-10-06
Overall very nice hotel, staff and great restaurant
2025-10-05
Ringrazio e mi complimento con la reception disponibile cordiale e gentile
2025-10-04
The front desk staff was very friendly and helpful. The dining room staff was also very friendly and courteous.
2025-10-04
Thank you for a lovely week at your hotel. We enjoyed our stay very much.
2025-10-04
Thanks to all employees. They were all very helpful.
2025-10-04
Nous avons passé un excellent moment dans votre bel hôtel et avons apprécié l’amabilité et le professionnalisme du personnel.
2025-10-04
Your entire crew of people were great and very accommodating.
2025-10-03
Very helpful reception staff and high level of service and professionalism in the bar and restaurant
2025-10-03
Amazing staff, great stay
2025-10-02
I want to thank not only the hotel management, but also the helpful receptionists, the dining room and bar staff, as well as the exemplary cleaning.
2025-10-02
staff were great!
2025-10-01
We had a lovely stay.
2025-10-01
I feel that the staff at the hotel are generally very nice and helpful, especially the more mature woman at the front desk. Thank you for trying to be as helpful as you can be. Also the staff in the ‘breakfast’ room are also very nice and helpful.
2025-10-01
Un particolare ringraziamento alla signora Irene, addetta alla sala ristorazione
2025-10-01
Thank you to all staff for a very pleasant stay
2025-10-01
Grazie per l’accoglienza ricevuta e per il supporto nella gestione di alcune faccende personali risolte prontamente
2025-10-01
Staff was fabulous! Bartender was amazing!
2025-09-30
Sono cliente del ristorante. Complimenti alla cucina, varietà della proposta gastronomica alta. Personale di sala gentile, professionale e competente. Servizio attento, professionale ed empatico. Bello vedere persone che lavorano con il sorriso.
2025-09-30
There is a very good team , overrall ( reception, waiters , kitchen , bar , house keepers ) and we are very glad to meet them every time.Many thanks to all for a good job
2025-09-29
Very,very nice🍀
2025-09-28
Complimenti
2025-09-28
Thank you for a wonderful stay and beautiful hotel.
2025-09-28
My grateful thanks for another wonderful stay at Ercolini.. It was lovely to see familiar faces from our stay with you last year.. The service was excellent as always and every staff member is courteous , polite and extremely helpful.. I travel a long way from New Zealand to spend time in Monte Catini and being hosted by Ercolini makes my trips pleasant and memorable.. Thankyou so much I appreciate you all..Kindest regards Maria. I referred my friends to you and they actually stayed with you in April this year.. They too had a wonderful stay and like me will continue to recommend staying at Ercolini E Savi.
2025-09-28
Everything great
2025-09-28
My room seemed to be larger than some friends' rooms, for which I really appreciated not tripping over my roommate at every turn. The front desk staff was always professional and very nice to deal with.
2025-09-27
The staff was fantastic!!
2025-09-27
We couldn't have been more pleased with our stay at your hotel
2025-09-26
We loved the welcoming feel of your hotel. The food was delicious & we appreciated the laundry service you provided. All of your staff was friendly & helpful.
2025-09-26
Wonderful, stay.My room was very nice, large.And very well climate controlled.. i also had the pleasure of it being very quiet.
2025-09-25
Il personale alla reception è stato gentilissimo
2025-09-24
All the staff we met were very friendly and helpful!
2025-09-24
Really enjoyed the stay
2025-09-24
Staff very knowledgeable and kind!
2025-09-23
An unsere Guide Carla Rigazzi Sie war toll und aufmerksam , sehr angenehm Und unsere Drivers auch !
2025-09-22
The entire staff was wonderful (check in, housekeeping, bar and restaurant)
2025-09-21
It was a great stay. Thank you all for your hard work.
2025-09-21
Lady who kept room clean was very through
2025-09-21
Thank you for making my stay pleasant and comfortable. The staff in the dining room were kind and helpful. The maid service kept my room clean. I would choose your accommodations again.
2025-09-21
The owner was very gracious and was there to make sure everything went well. The Black Sheep restaurant was absolutely fabulous. Great service, awesome food, and wonderful atmosphere. We dined there two times. Thanks to all the staff for their willingness to make out stay very pleasant. From the front desk, to the waiters in the restaurants, to the maids, to the bar tender, thank you so much for your kind service.
2025-09-20
Outstanding and friendly service!
2025-09-20
The waitstaff was excellent The bartenders were great
2025-09-20
This is a wonderful hotel. The employees are so kind and helpful. I did not eat in the dining area except for breakfast but I thought that was lovely, enough choices that everyone should be satisfied. A very lovely hotel.
2025-09-20
Front desk personnel was very friendly and helpful.
2025-09-20
Everyone was so kind it was a pleasure to stay with you. The woman who seemed in charge at breakfast was wonderful!
2025-09-18
Excellent service and food. Beautiful lobby!
2025-09-17
Thank you for a job. Well done exceptional customer service and support. Thank you. We appreciate everything by the entire staff.
2025-09-17
Very good staff! Juilianno at the bar is fabulous, as is the rest of the team. Would definitely recommend to anyone.
2025-09-17
Our stay in your hotel was very enjoyable.The staff was very friendly & accomadating. The breakfast buffet was delicious. Love the elegant vintage style of the decor.
2025-09-17
Loved your hotel!! Employees were all magnificent!!
2025-09-16
Bar tender Giovanni was excellent
2025-09-16
Julianna the bartender was amazing. Very professional and welcoming.
2025-09-16
The owner was fantastic not only is she beautiful and classy, but she is so warm and welcoming. She was a sweetheart, and I wanna complement the girls at the front desk. They were always so helpful. They were basically concierge’s much of the time very much appreciated and the wonderful staff at the breakfast and the dinner were incredible especially I love Fernando. He was so helpful and I absolutely adore the bartender Giuliano. He made our evening so wonderful by always wearing a smile and that man never stopped working he was always polishing something or doing something he was never not moving or working and as a one time bar and restaurant owner, I can not even say how invaluable he is! Whatever he’s being paid whatever we tipped him was not enough! What a wonderful hotel I have nothing but great things to say!
2025-09-16
Thank you for keeping such a beautiful place and sharing it with so many people
2025-09-16
Every one was cordial and professional and helped with any concerns I had. The Black Sheep was excellent dinning and everyone from the front desk to the house cleaning staff always had a friendly smile on their face. Would highly recommend this hotel.
2025-09-16
The hotel was wonderful and we had a great stay. Juliano, the bartender in the lounge, was fabulous. He was very nice and friendly. The receptionists and the wait staff in the restaurant were great.
2025-09-15
Thank you for your hospitality ans service
2025-09-15
The welcome drink and hospitality provided on our first night was excellent.
2025-09-15
Your bartender Julianna was the best. Love him. Room was wonderful. We had the best time! Friendly staff!
2025-09-12
Great customer service , always willing help !
Favoloso
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Colazione e servizi di ristorazione
Sistemazione
Via San Martino 18, Montecatini Terme 51016, PT
+39 0572 70331
2026-09-07
L’accueil était parfait, Mr et Mme très gentils, le service était impeccable