Hotel Ercolini & Savi

2026-09-29

Juliano in the bar area went above and beyond in his service. He was kind and courteous at all times. The breakfast staff were prompt and friendly every morning, always smiling and eager to help. The front desk staff were extremely helpful with suggestions and directions when we asked for assistance

2026-09-29

Все были очень вежливые! Мы в восторге от отеля и персонала

2026-09-29

I wanna thank the whole staff and family. Specifically Luciano (bartender) for his excellent/efficient service and recommendations in town. Also, Marco for excellent hospitality at the restaurant. The whole staff was extremely friendly and the food was delicious. Thank you for a memorable experience and I hope to be back sooner than later!

2026-09-27

Grazie sempre per l'accoglienza e a pazienza alle nostre richieste

2026-09-27

Thank you for a great stay

2026-09-25

Ragazze fantastiche sempre gentili ,sveglie e disponibili un grande e elogio a queste stupende donne

2026-09-25

I feel like I’m part of the family, the staff knows my likes, the bartender knows my drink/where to charge, the staff have answered all my needs and requests . Everyone I have encountered are so gracious; I adore this gem and want to return

2026-09-23

Abbiamo trascorso un soggiorno davvero piacevole nel vostro hotel.

2026-09-22

The staff was so courteous and went out of their way to take if our needs. Loved the dining room attendants they were perfect

2026-09-22

Everyone I interacted with was pleasant and very helpful.

2026-09-22

Enjoyed my stay & would recomend u to anyone 👍Love this Area!!

2026-09-22

The restaurant wait staff staff and food was absolutely amazing - Fine Dining at its best ! The front desk staff and breakfast crew were extremely friendly and the food was perfect to start compliment to start my day. Thank you for an enjoyable stay !

2026-09-22

Indeed, the family, the employees, the food, and the attention to cleanliness in my room was all very wonderful. But the very bad Wi-Fi caused many problems for me. I was in a remote area of the building.

2026-09-22

Thankyou for our pleasant stay it is always a pleasure to visit all the way from New Zealand.. I acknowledged and thanked all the staff I had contact with.. well done Ercolini, and I do not hesitate to refer you to my friends when they visit your beautiful country.. Thankyou very much once again and also for my birthday message ..That was a special touch.Kindest regards Maria.. see you in 2027…😇

2026-09-21

Ringrazio tutto lo staff x cortesia, professionalità e disponibilità

2026-09-21

The Hotel was very clean and tidy, the Staff were above and beyond. We loved our stay. Thankyou

2026-09-20

Desideriamo ringraziare di cuore la Direzione dell’albergo per aver organizzato la cena del nostro matrimonio in modo impeccabile. Abbiamo trovato uno staff semplicemente splendido: cordiale, preparato, professionale e sempre disponibile a soddisfare ogni nostra esigenza. La loro attenzione, gentilezza e cura dei dettagli hanno contribuito a rendere questa serata ancora più speciale e indimenticabile. Grazie davvero a tutta la Direzione e a ogni membro dello staff per la professionalità e il calore con cui ci avete accompagnato in un giorno così importante per noi.

2026-09-18

Competent and friendly staff, particularly the bar staff.

2026-09-18

Рахмет. Спасибо.

2026-09-18

The staff was very accommodating to our needs, so friendly and helpful we had a delightful stay.

2026-09-18

Everyone was very friendly, helpful, and knowledgeable. It was a wonderful hotel. Comfortable and very clean. So ebjoyable

2026-09-18

Juliana the bar worker. Very friendly and attentive

2026-09-17

Staff was kind and helpful! I appreciated the offer of a free drink if cleaning service was not needed. As a solo traveler, I only needed service every other day.

2026-09-16

Was a lovely well organised stay. We all really enjoyed it Perhaps at breakfast corks gave facility to poach or fry eggs and also cooked tomatoes and mushrooms and possibly smoked salmon

2026-09-16

thank you to all friendly staffs of the hotel, specially bar staffs.

2026-09-16

Love the drink voucher and eco savings of skipping daily housekeeping

2026-09-15

Everyone was very helpful and friendly.

2026-09-15

Very rare that you meet the manager of the establishment he was a lovely lady and very cordial hotel stay was excellent accommodations or excellent. Had a great trip. Thank you very much.

2026-09-15

Juliano the bartender was very attentive

2026-09-15

wonderful desk staff, barman Julian was fantastic to us9 we were a big group)

2026-09-15

From owner to everyone else staffed! All very friendly and courteous

2026-09-15

Excellent staff on reception and bar staff providing bottle of wine for room

2026-09-14

Thank you for a very pleasant stay! Staff is very helpful and friendly.

2026-09-14

Very enjoyable stay. Facilities were clean and well taken care of(except for the elevator call button on the 4th floor). Staff very pleasant and helpful. Thanks!

2026-09-13

Staff at morning breakfast was exceptional

2026-09-13

Cordialità al top

2026-09-12

I wanted to share how great Irene has been with me during dinner and breakfast. She made a difference in making my experience at your hotel really nice.

2026-09-12

Very friendly and informative and helpful

2026-09-12

Everyone was very friendly and helpful

2026-09-12

Many thanks for your hospitality. Breakfast was lovely, great service. Reception/lounge area is bright, calm & relaxing. Very good staff on reception. I felt safe & secure!

2026-09-11

Direzione e personale ineccepibile!!!

2026-09-10

The breakfast staff were amazing and accommodating - the front end reception staff were very pleasant and helpful

2026-09-09

Grazie !

2026-09-09

Thank you to all your staff. They were all very complimentary to your Italian hospitality

2026-09-09

Thank you all for making my holiday very enjoyable.

2026-09-09

We are very impressed with your staff in particular. Helpful and friendly!!!

2026-09-09

All staff were very friendly and helpful. Special mention to Irene for her kindness, helpfulness and knowledge to help with my lactose intolerance.

2026-09-09

Thanks for a lovely stay

2026-09-07

Amazing and tidy hotel

2026-09-07

L’accueil était parfait, Mr et Mme très gentils, le service était impeccable

2026-09-06

notre séjour a été court mais très agréable, accueil en français à la réception très appréciable, chambre confortable, très bonne literie, bel environnement, nous avons été très satisfaits.

2026-09-06

You were all wonderful

2026-09-06

Thanks to all the catering, cleaning and bar staff especially coping with seniors on a coach trip. Enjoyed exploring Tuscany

2026-09-05

Nothing to add

2026-09-05

Un personnel très qualifié et compétent.

2026-09-05

Scritto recensione positiva su Google

2026-09-03

Merci pour votre accueil et gentillesse

2026-09-03

Remerciements pour l’ensemble du personnel Efficacité et gentillesse Accueil bar restauration et personnel d’étage La chambre toujours bien tenue réassortiment régulier

2026-09-03

great personel in restaurant, bar and at breakfast, cleaning and reception

2026-09-03

Моя семья отдыхает в вашем отеле 12 лет. Мы приезжаем к вам с большим удовольствием. Ваше внимание ресторан и доброжелательный коллектив заслуживает максимальной оценке. Спасибо

2026-09-02

Lovely stay - would definitely be back

2026-09-01

Thoroughly enjoyed our stay everything was brillant

2026-08-31

Un ringraziamento al personale della reception e alla signora Irene

2026-08-31

Merci à tous !

2026-08-30

Io e la mia famiglia siamo ospiti del vs.hotel ormai da anni e ci troviamo sempre bene, segno di un impegno costante da parte vostra nei confronti del cliente. Complimenti!

2026-08-30

Lovely stay at a very fine hotel

2026-08-29

Accueil particulièrement agréable avec une personne qui parlait le français Facilité de stationnement

2026-08-29

Grazie per tutto.Siamo rimasti molto bravi con te.

2026-08-29

My husband and I booked a room because we visited my father in law, who lives in Montecatini Terme. We had a very pleasant stay in a beautifull, well-maintained and decorated hotel. We really felt at home and it was a pleasure to meet and greet the owner in the mornings when we were on our way to the restaurant for breakfast. Our last day there was a minor issue with the aircondition in our room, which was solved within 30 minutes – thank you for this great service! During our walks in the city we have seen many other hotels and none of those we have seen can keep up with Ercolini & Savi. We were so happy with our choice and we will definately stay at your place again next time we visit my father in law again.

2026-08-29

Thank you to Juliano ,sorry for the spelling who runs the bar, he is a great assest to your team and also Betty the breakfast support, she was amazing and lovely to our children who even draw them both pictures to say goodbye

2026-08-27

Nice staying

2026-08-26

Grazie per essere stati molto disponibili ed averci accolto prima dell'orario

2026-08-26

All stuff is very nice and helpfull. Cleaning of room is on the high level.

2026-08-25

Amazing service from everyone, super friendly Bar man and waiting staff at breakfast

2026-08-24

SEMPRE UN PIACERE STARE IN VOSTRO ALBERGO

2026-08-23

Complimenti per l'accoglienza, la gentilezza e la professionalità

2026-08-22

Complimenti per il vostro servizio,la vostra gentilezza e far sentire il cliente a proprio agio.

2026-08-18

Grazie a tutto lo staff per gentilezza e cortesia.

2026-08-19

Grazie sempre per la gentilezza e l'accoglienza di tutto lo staff che in vacanza ci fanno sentire come a casa. Un grazie particolare va alla signora Luciana e a Fabio che è sono eccellenti padroni di casa.

2026-08-18

Sehr freundliches und kompetentes Team an der Rezeption

2026-08-18

Always a pleasure and always accomdating. Gratzi!

2026-08-18

Thanks to all the staff they were so friendly, welcoming and helpful but special thanks to Giuliano who was very knowledgeable with drink choices and took the time to talk and make our evenings in the bar memorable. Along with the lady who covered the bar and breakfast, i am gutted i didn't get a chance to ask her name and say goodbye. She was brilliant, always smiling, happy to talk and make us feel at home. Special thanks to the owner, she was so glamorous but always took the time to say hello in passing. You should be so proud of the hotel and all the staff. We absolutely loved our stay

2026-08-17

Tutto super apprezzato, super soddisfatta d’aver avuto una esperienza con voi!

2026-08-17

Staff are amazing and friendly always professional

2026-08-17

Complimenti per il servizio offerto nella sala ristprante. Ci siamo trovati benissimo

2026-08-17

Ringrazio la signora Luciana e tutto il suo staff veramente di cuore

2026-08-16

Grazie al personale di sala. Alle signore della reception. Al personale tutto ed all Signora e a Suo figlio. Professionalità ed umanità a volte non coincidono. Qui sono una cosa sola.

2026-08-16

È stato molto gradito l’aperitivo di Ferragosto, ottima organizzazione e ampia varietà di finger food.

2026-08-15

Ci si sente a proprio agio nel vostro hotel, complimenti

2026-08-14

Un caro saluto a tutti.

2026-08-13

All people so polite and correct, household staff perfect

2026-08-12

The staff at this hotel were friendly and courteous. The food was delicious and the location is right in the heart of the city.

2026-08-12

Grazie a tutti per la generosa ospitalità, dal servizio accoglienza, al personale di sala, alle addette alle camere, al barista. In particolare modo ringraziamo Aya, Betty , Irene e Fabiana. Complimenti a tutti per i sorrisi che ci avete regalato.

2026-08-11

Management & staff were all very friendly and welcoming. There needs to be better follow through on maintenance issues.

2026-08-10

Grazie per la vostra gentilezza e presenza senza invadenza.

2026-08-10

Il nostro soggiorno all’Hotel Ercolini & Savi è stato davvero molto piacevole, sotto ogni punto di vista. Fin dal check-in ci siamo sentiti accolti con grande gentilezza. Anche se siamo arrivati molto presto, ci hanno permesso di fare il check-in prima dell’orario previsto. Si vedeva davvero che il personale faceva di tutto per venirci incontro e permetterci di sistemarci il prima possibile, soprattutto dopo un viaggio molto lungo e faticoso. Il personale della reception è stato sempre gentilissimo, disponibile e molto attento alle nostre esigenze. In realtà, sono stati tutti incredibilmente cordiali. Vorrei però fare una menzione speciale per Fabiana, una delle receptionist, con la quale ho avuto modo di parlare più spesso durante il nostro soggiorno. È stata davvero carinissima, sempre sorridente, disponibile e pronta ad aiutare. Ci ha fatto sentire davvero i benvenuti. Grazie di cuore a tutto lo staff per la gentilezza e l’ospitalità. È stato un soggiorno molto piacevole e torneremo sicuramente con piacere!

2026-08-09

Super accoglienza e ottimo hotel

2026-08-09

SO HELPUL AND KIND GRAZIE

2026-08-08

Bedankt voor de behulpzaamheid tijdens ons verblijf. Omdat onze zoon in het ziekenhuis ligt, En er werd meegedacht over verlengen van het verblijf. En de meelevenheid

2026-08-08

Finora è stato un piacevole soggiorno , grazie anche alla cortesia e alla discrezione del personale.Cura e qualità nelle proposte dei vari menu.

2026-08-07

Great stay, friendly and helpful.

2026-08-07

Juliano was a wonderful barman during our stay. The Pecora Nero staff were also wonderful. The front desk staff were always friendly.

2026-08-05

Our table staff was very polite m

2026-08-05

We had a wonderful time staying at your hotel. Your staff, all of them, are very, very friendly

2026-08-05

Al of the staff are very friendly and attentive, especially the bar man who’s name i forget, and Marco in the restaurant is exceptional a made our dinner in La Pecora Nera very special.

2026-08-05

Cleaner was very lovely and thorough. So were the bar staff

2026-08-04

We had a wonderful stay at this hotel! The property was beautiful, comfortable, and very well maintained. What truly made our experience special, though, was the staff. Everyone we interacted with was incredibly friendly, welcoming, and attentive. They went above and beyond to make sure we felt comfortable and well taken care of throughout our stay. The service was excellent, the atmosphere was relaxing, and every detail was thoughtfully handled. It’s clear that the staff genuinely care about their guests and take pride in providing a great experience. We would happily stay here again and highly recommend this hotel to anyone looking for a comfortable stay with exceptional service!

2026-08-04

Nagyon köszönjük az eddigi vendéglátást, a reggeli menü nagyon jó, finom, a felszolgálók nagyon kedvesek, nincsen panaszom.

2026-07-31

Enjoyed our stay once again very much! The hotel deels like a warm bath, a cool retreat after a hot summer day of discovering Tuscany, with professional and friendly staff. Support for parking and ZTL upon arrival is superb and a pleasant surprise. Please keep that up. Makes a big difference in taking away logistical hurdles. Also the newly refurbished room was wonderful, matrasses new and long enough for average length adult, all very good and so much better than the average hotel. Bathroom a bit dated but very very clean. All in all we will return upon our next visit to Tuscany! Big thank you to the entire team for the wonderful time on behalf of my family. Thank you so much!!

2026-07-30

To Barnan Irene & reception

2026-07-30

We thoroughly enjoyed our stay and dining with you in each of your restaurants.Every member of staff we met were helpful and made us happy to be there.Only one matter,which cannot be solved, is the noise from other rooms at night,especially above our room. Thank you for intervening to make the occupants aware.Otherwise 10/10 !!

2026-07-30

This was a charming hotel with excellent staff.

2026-07-30

we met the owner very welcoming lady

2026-07-30

Food was first class as were the dining room staff.

2026-07-30

Excellent staff in all areas of the hotel. Receptionists, dining room staff, bar staff all very pleasant and welcoming.

2026-07-30

To juliano in the bar excellent service

2026-07-30

Останавливаемся не первый раз, очень довольны отелем и рестораном

2026-07-30

Accoglienza perfetta, discreta ma cordiale. Ho avuto risposte cortesi ed esaurienti per ogni mia esigenza. Si respira un clima molto positivo che invoglia a ritornare.

2026-07-29

Your staff at the hotel were very pleasant and helpfull at all times. Your resturant staff were excellent, they dealt with my wifes food intolerence better than anyother hotel we have stayed in.

2026-07-29

We appreciated the offer to swap cleaning the room for a welcome drink. We were also very well looked after by the restaurant staff, and Irene in particular and would like to send our appreciation.

2026-07-29

Much appreciate the friendly services and the calm and friendly atmosphere in the hotel. We had a lovely time and a very comfortable stay. It was lovely to see the hotel owner enjoying her work amongst her staff, always greeting her guests with a smile. Great dining experience! Thankyou ❤️

2026-07-29

Fantastic service form all waiter/waitresses.

2026-07-29

I would like to thank you for a very memorable stay in your charming hotel. Your staff were very welcoming, and extremely friendly and helpful.

2026-07-29

Management and staff are very attentive and excellent in their roles, they wouldn't be out of place in a five star hotel.

2026-07-28

Thank you - there is alovely atmosphere at the hotel and the a la carte dinner was spectacular!

2026-07-28

Wonderful staff, so friendly and welcoming. I have an allergy and they were so attentive, Rooms are a little tired but on the whole, a lovely stsy

2026-07-28

Thank you and all your wonderful staff for a peaceful and relaxing stay.

2026-07-28

I do not think you could provide a better service. First class all round

2026-07-28

Very good

2026-07-28

Our stay at the hotel was absolutely wonderful. The hotel is exceptionally clean, well maintained, and every area is cared for with great attention to detail. The staff were truly outstanding – professional, welcoming, and genuinely kind. Every interaction was met with a warm smile, and they made us feel valued throughout our stay. The breakfasts were delicious, with a great variety of fresh, high-quality products that made every morning a pleasure. One of the things we appreciated most was the hotel's beautifully designed spaces for relaxation. There are so many comfortable and inviting places to sit, read a book, enjoy a coffee, or simply unwind in a peaceful atmosphere. It really adds to the unique charm of the hotel. Overall, we had a fantastic stay and enjoyed every moment. We would happily return and highly recommend this hotel to anyone looking for a relaxing and memorable experience.

2026-07-28

Wonderful staff, cannot fault their attention, an absolute credit to your establishment

2026-07-27

Your restaurant staff were exceptional, going far beyond what was expected, we couldn’t thank them enough.

2026-07-26

Un’ottima accoglienza.

2026-07-26

Grazie al servizio in ristorazione

2026-07-26

Lovely barman very helpful.

2026-07-26

Thanks for your hospitality

2026-07-26

Very good staff

2026-07-25

We have found this hotel and all of the staff very warm and welcoming, Always a smile and a greeting which is lovely. Very helpful. The hotel itself is lovely, lovely rooms and everywhere lovely and clean. The food has been excellent and lovely choices

2026-07-24

Lovely family run hotel , had everything , great location

2026-07-23

I don’t know any of their names but they were all really friendly and proved Italians are raised very well

2026-07-23

Lovely friendly stafff. Recommended two great restaurants

2026-07-23

All the reception staff were extremely friendly, helpful and kind. I asked for help around a toll ticket and they couldn’t have helped me more. Thank you

2026-07-21

Special thanks for the housekeeping for making the room so beatifull and clean every day.

2026-07-21

Thank you; very nice and helpful reception when we had a small problem in the room.

2026-07-21

ero benvenuto ,il mio soggiorno a mipiacuto veramente

2026-07-21

Fabio Cenni, General Manager, and Fabiana Bellobuono, Addetta al Ricevimento | Front Office, were very kind and helpful. Thank you so much!

2026-07-20

Tutto perfetto, come sempre. Siamo ormai clienti abituali. Grazie .

2026-07-20

Questa volta sono stato in compagnia e ho ricevuto a mia volta complimenti per la location, la bellezza degli spazi e la gentilezza di tutto lo staff. Anche grazie s voi abbiamo passato giorni bellissimi. Un grazie speciale anche dalla signora Massa.

2026-07-20

Thank you for such a lovely stay in your beautiful establishment.

2026-07-19

Das gesamte Personal war überaus freundlich. Es war sehr angenehm dort zu wohnen. Der Einrichtungsstil ist auch sehr gelungen, sowohl im Appartement, als auch im gesamten Hotel.

2026-07-17

Amazing and accommodating staff , customer service was 1st class , cannot anything will definitely come again

2026-07-15

Il personale è particolarmente attento, gentilissimo e competente. Ritornerò volenyin questa splendida struttura.

2026-07-14

Everyone was helpful and considerate when my partner sustained an ankle injury outwith the hotel - providing us with ample ice packs and sympathy. Juliano (spelling query) on the bar was especially accommodating and personable.

2026-07-13

È giá il terzo anno che soggiono in Albergo e mi sono sempre trovato molto bene , tutti gentilissimi e attenti , per ció ringrazio tutto il Personale . A Presto

2026-07-12

Gentilezza e cordialità. Grazie

2026-07-11

We had a wonderful stay, I found the hotel comfortable and homily and the staff very helpful, also the location was great for the trains.

2026-07-11

Everyone was so so lovely always saying hello and very helpful when needed. The free snacks when getting a drink was a lovely touch and the free drink card if you don’t have your room cleaned is brilliant

2026-07-08

Siamo stati bene. Grazie.

2026-07-08

Ho molto apprezzato la convenzione per parcheggiare nelle strisce blu a prezzo calmierato.

2026-07-08

Thank you so much!

2026-07-08

The ladies on reception were very friendly and polite and the gentleman that ran the bar was fantastic. He was very helpful, friendly and he made us feel at home.

2026-07-08

Szanowni Państwo, dziękuję bardzo za miły czas jak spędziłam w Państwa hotelu razem z córką. Czas minął bardzo szybko, obsługa bardzo sympatyczna a śniadania smaczne i różnorodne. Bardzo dziękuję

2026-07-07

Tutto benissimo come sempre, grazie e a presto!

2026-07-07

Je suis encore là pour plus d’une semaine donc je laisserai mes remerciements à la fin de mon séjour. Mais je peux dire dès à présent que tout le personnel est adorable et vraiment attentionné. Peut-être que la pratique plus fluide de l’anglais ou un peu de français seraient un plus

2026-07-04

tutto lo staff estremamente cordiale, adorabili.

2026-07-03

Barkellner war nicht sehr schnell beim Geträmke aufnemen

2026-07-02

Thank you for looking after us for the last 7 days. In particular I’d like to mention all the staff. They were great.

2026-06-30

Personale accogliente sistemazione molto buona posizione comoda i due ristoranti ottimi

2026-06-29

Irene ist super

2026-06-29

Thank you for the very plasant vacation!

2026-06-29

Ein ganz großes Lob und Dank für alles Mitarbeiter Innen, die alle sehr freundlich, zuvorkommebd ubd hilfsbereit sind. Speziell das Team für Service Frühstück und Abendessen, gsnz großen Dank an Irene und ihr Team und das sie mich aufgrund meiner Laktoseintolersnz so sehr gut beraten haben. Das Essen ist auch hervorragend ein Dsnkeschön auch an das Küchentesm

2026-06-29

Very nice stay !!

2026-06-28

Amazing accommodations. The owner is such a hard working lady and her staff very well trained. Fabulous location. If I’m ever back I will definitely stay here again.

2026-06-27

Fantastic breakfeast. Great team. Thank you

2026-06-27

Complimenti alla cameriera con gli occhiali bionda per la gentilezza e l’alta professionalità

2026-06-26

The two ladies on the front desk in the morning were exceptional in their responsiveness to our needs as they arose.

2026-06-28

Grazie a tutti x la Vs. Disponibilità e cortesia.

2026-06-25

Everyone is cheerful and friendly: A reflection on the management

2026-06-24

Excellent accommodations and professional staff. We very much enjoyed our time at your hotel. Thank you

2026-06-24

Wonderful staff and we had a great stay

2026-06-24

Guliano was Excellent. I really enjoyed having drinks at the bar after dinner. Always pleasant and very professional!

2026-06-24

Я останавливаюсь в вашем отеле очень часто, сказала бы даже регулярно, всегда советую его своим друзьям и знакомым! Место расположение отеля невероятно удобное, он находится в самом центре и это Максимально удобно! Персонал очень приветлив! Обожаю ваш отель! Не хватает бутылочки воды в номере при заселении и тапочек … И крайний раз у меня был не очень приятный момент с мусоровозом, который разбудил нас с Мамой, когда мы отдыхали в вашем отеле в 7 утра, приехавший забрать контейнеры с мусором которые стояли прямо под нашими окнами … это немного осквернило наше время прибивания в Вашем отеле! В остальном мне нравится ваш отель!

2026-06-23

We really enjoyed our stay at Hotel Ercolini & Savi. The hotel was perfect for us. The food was amazing and special thanks to Irene and the team for looking after us during our stay.

2026-06-23

Absolutely beautiful Hotel. Your Staff are wonderful. We love your Hotel so much , we want to come back and stay longer.

2026-06-22

We had a very pleasant stay in your hotel.

2026-06-22

Thank you.

2026-06-22

All the staff were exceptionally polite & helpful

2026-06-22

Staff very helpful and friendly especially in the dinner restaurant and bar

2026-06-22

We enjoyed our stay at Hotel Ercolini very much. This was booked through an Italian vacation agency, so we were very pleased. the location was great to explore Montecatini and surrounding towns. The staff were accommodating and helpful. No complaints.

2026-06-21

Vor allem das Personal im Restaurant und in der Bar war sehr aufmerksam und höchst professionell

2026-06-21

Thank you for our good experience, we hope you appreciated our honest feedback and we want to thank you once again for our nice stay 😁

2026-06-21

Excellent service & facilities.A lovely, welcoming atmosphere.Such a comfortable stay.

2026-06-21

Your reception desk employees are great and awesome.

2026-06-19

Staff were helpful and professional.

2026-06-19

All the staff we encountered were friendly and welcoming. The overall feeling in the main hotel areas was relaxed and very enjoyable.

2026-06-19

We had a wonderful stay at your hotel and would definitely visit again. Special mention to the reception staff who were all só very friendly and helpful.

2026-06-18

All servers were excellent. Especially liked that the 83 year old owner was present and talking to guests and recommending restaurant - nice touch. Also breakfast box was a great idea.

2026-06-18

Lovely hotel but outside facilities were not as expected I book through a tour company so I did not have opportunity to select the hotel. Would have preferred a hotel with loungers and umbrellas.

2026-06-17

Thankyou. Lovely stay

2026-06-17

Big thanks to the bartender. Very good and such a pleasure to speak with. Guilllano? I think was his name.

2026-06-17

Complimenti per la cena in mezza pensione.

2026-06-17

Bella esperienza anche se solo x una notte. Rapporto qualità prezzo ottimo. Colazione fantastica.

2026-06-17

Personale molto professionale

2026-06-17

Well done to all staff, very helpful and attentive.

2026-06-16

Great staff

2026-06-16

Bartender very polite

2026-06-16

Thanks for all. We very well liked or stay at the hotel!

2026-06-16

Polite, helpful and friendly staff

2026-06-16

Staff were friendly.

2026-06-16

Grazie per l’accoglienza

2026-06-16

Everything was nice and clean and everyone was happy and courteous. Food was always good.

2026-06-16

Complimenti alla reception per l'ottima gestione dell'anomalia riscontrata circa la mancata ricezione della ns prenotazione on-line

2026-06-16

Cordiali e professionali

2026-06-16

The ladies at the front desk were always warm and accommodating and even complemented my beginner Italian. :)

2026-06-15

Ringrazio tutti cordialissimi soggiorno rilassante

2026-06-15

Ottima struttura

2026-06-15

All staff were really friendly and helpful is all areas of hotel

2026-06-14

Thank you for the good service at the reception desk as well at the breakfast.

2026-06-14

Ringrazio il personale, per la competenza,, la gentilezza e la disponibilità.

2026-06-14

Alles was ok, bedankt voor de service

2026-06-14

Bedankt voor de service en de vlotte bedienig

2026-06-14

Encore merci

2026-06-13

Had a lovely and enjoyable stay.

2026-06-13

Thank you to all front staff as well as housekeeping for making my stay wonderful. I appreciate all the hard work by all especially the smooth check-in for a large group. Look forward to another stay in the future.

2026-06-13

Great welcome from staff. They were efficient. Called us a taxi,

2026-06-12

The reception team were incredibly helpful when my husband had an accident and needed to see a dentist urgently. Not only did they suggest some dentists, but kindly phoned on our behalf to explain the situation. Afterwards they checked in with us to make sure my husband was ok, and how the experience had been with the dentist. Their help and care made an unexpected and stressful situation much easier.

2026-06-12

The beds are very uncomfortable

2026-06-12

Thanks for being welcoming! Your staff is very professional and make me feel great!

2026-06-11

They were great help and appreciated how we could leave the heavy keys at reception

2026-06-11

Siete molto professionali, grazie per la vostra accoglienza!

2026-06-10

Thank you to all the staff who made us feel welcome and provided a lovely pleasant stay. It was a really lovely week

2026-06-10

To Irene!!

2026-06-09

As ever, staff are friendly and efficient- nothing is ever too much problem. A wonderful stay.

2026-06-08

Absolutely amazing hotel, with perfect location and amazing views. Also team was totally friendly and helpful. Our stay in your hotel was very good. Thank you

2026-06-06

Freundliche und hilfsbereite Mitarbeiter!

2026-06-05

Tutto perfetto. Bellissimo hotel camere grandi e molto pulite. Ritornerò sicuramente.

2026-06-04

All your staff are kind and friendly. Everyone is doing a fabulous job.

2026-06-03

Generell sind wir - mit Ausnahme der Hinweise - bei Ihnen sehr zufrieden und gut aufgehoben. Wir werden wiederkommen.

2026-06-03

personale molto gentile. ho molto apprezzato il late checkout

2026-06-03

We had a great stay, we enjoyed the room the breakfast and the service/ friendliness of the staff. The location is great too, close to the station with lots ov restaurants and shops nearby.

2026-06-02

Love your reward for not having my room cleaned every day.

2026-06-01

Sehr freundliche Mitarbeiterinnen und Mitarbeiter

2026-06-01

Front desk staff were very helpful and arranged for breakfast at 6:45 on a day we had an early tour.

2026-06-01

Very freindly and helpfull staff, very clean and tidy everwhere in the hotel.

2026-05-31

Bartender the best

2026-05-31

Thanks for a neat en clean sorroundings

2026-05-30

Really enjoyed oud time

2026-05-30

Beautiful stay

2026-05-30

The staff was very kind, helpful and welcoming. Everyone was very nice.

2026-05-30

Thank you for the pleasant visit last week. The hotel is charming and the staff were fantastic! Julie Brown

2026-05-30

The front desk staff and bartenders were exceptional. They helped us daily with any questions we had.

2026-05-29

Grazie a tutti voi per la gentilezza e la disponibilità cosa non facile da trovare sempre, girando tutta Italia per lavoro e frequentando molti alberghi posso garantirvi che è un valore aggiunto. Grazie.

2026-05-28

The. Front desk ladies are cheerful and accommodating.

2026-05-28

Always Warmly greeted by staff and owner

2026-05-28

My stay was lovely. My room had a lovely crystal chandelier and heavy black out drapes. I thought the hotel was very well appointed.

2026-05-28

All staff were friendly, attentive and went over and above in their service.

2026-05-28

you made us most welcome, as we arrived early with our bikes you provided us with what we needed until our room was ready

2026-05-28

The staff are all delightful, very friendly and helpful.

2026-05-28

with the exception of the waiter complaint, your entire staff was very nice and that makes up for the small issues.

2026-05-27

Very beautiful hotel and very clean. Excellent location

2026-05-26

The more seasoned/tenured desk staff were extreme kind and helpful- and really made us feel looked-after. The restaurant and breakfast staff were also wonderful.

2026-05-26

С Ирэн,завтраки и ужины становились не только вкусными благодаря высококачественным продуктам и профессиональными шеф поварами,но и по домашнему уютными! Елена и её команда поддерживают такую чистоту в номерах отеля,которую мы не видели ни где!

2026-05-26

My daughter became ill and your staff called a doctor and provided an ice pack for her comfort. Almost everyone on staff was helpful.

2026-05-25

Overall comfortable and pleasant stay.

2026-05-24

Amazing hotel and excellent customer service - made our stay so special!

2026-05-24

Staff at reception very polite and offered helpful suggestions.

2026-05-23

E' raro vedere un personale tanto preparato, capace e gentile. Come sempre, il soggiorno dalla signora Luciana è stato incantevole

2026-05-23

Dinner and Bar staff were extremely helpful and made us feel very valued as a guest. They went out of their way to create a positive experience.

2026-05-23

La parte esterna le aree comuni il bar ed il ristorante sono di livello assoluto

2026-05-22

Thank you for you and all your staff who made our stay amazing

2026-05-21

breakfast was good although Americans like ketchup or tobasco for their eggs. Dinner in restaurant was excellent and very reasonable in price.

2026-05-20

We dined in the dining room on Monday evening 18th May . The food was delicious and the staff were very efficient and informative about the menu choices . The staff at breakfast were also very helpful and tried their best to get us anything we wanted .

2026-05-20

Polite staff. Enjoy the voucher concept for not having the rooms made up. Good incentive and good for environment

2026-05-20

The breakfast room staff were always cheerful and welcoming and polite The room maids did an excellent job they seemed to care about their guests and took pride in doing a beautiful service I felt very grateful for the work they did

2026-05-20

Great location and the staff were friendly and accommodating. I liked the breakfast too! Nice variety and good quality.

2026-05-20

Everyone always had a smile and a greeting for us which makes you feel welcomed.

2026-05-20

Staff always very welcoming front desk, breakfast staff

2026-05-20

Thanks

2026-05-20

The reception staff was helpful when needed. The restaurant was outstanding- service & food. Juliano was great at the bar & patio. ❤️

2026-05-20

Thank you so much for a lovely stay, we loved room 308, and look forward to staying with you again! Thank you to you and the team for making our stay so special.

2026-05-19

Un ringraziamento a tutto lo staff sempre cordiale preparato e sorridente

2026-05-19

Grazie e complimenti per la professionalità

2026-05-19

Thanks italy

2026-05-19

Kurzfristig wurden für uns am Abreisetag noch zwei Flaschen Wein organisiert, um ein bisschen Urlaubsgeschmack mit nach Hause zu nehmen - ganz herzlichen Dank dafür.

2026-05-18

Excellent all

2026-05-18

Everyone was amazing, pleasant and helpful. Collette made a great choice for our location.

2026-05-18

The breakfast staff and bar staff were so wonderful and friendly. I really looked forward to all of my meals. The best hotel experience I’ve ever had.

2026-05-18

The staff was very helpful and well trained. Bettie and Aja in the dinning room were especially helpful.

2026-05-16

Grazie per la vostra accoglienza e per i suggerimenti su cosa fare in serata a Montecatini

2026-05-16

To the receptionists , thank you for your assistance To the ladies who cleaned our rooms, thank you for a welcoming room

2026-05-16

I really enjoyed my stay in your beautiful hotel. All the staff were very friendly and helpful. I was also impressed with the offer of a drink voucher for every day that your room was not serviced. An excellent idea and a good way to help the environment!!!

2026-05-16

Everyone at the desk was lovely and helpful. Thank you.

2026-05-16

We would like to thank all the hotel personnel for the kind reception and attendance during our recent viist everyone from the front desk, the reception, the restaurant, the bar, and the people that attended our room demonstrated such a professional attitude that need comendation

2026-05-16

Thank you very much!

2026-05-15

every single person i dealt with breakfast staff, desk, housekeeping, were always pleasant and helpful. It was really a lovely stay

2026-05-15

Whenever we went to the bar for tea, every person who worked there was wonderful. Prompt and attentive. Great conversationalists.

2026-05-14

From the front desk to the kitchen to the lounge the service was exceptional. Our room was always cleaned efficiently. Giuliano was by far excellent. He took the time to connect and give helpful hints as we were visiting for the first time and without a guide. As well there was a lady in the kitchen who also worked the lounge when he was away. She was kind, always remembered us and was all around wonderful. I unfortunately do not know her name. This was our first time visiting Italy as well as first time in Europe from Canada. The staff made us feel welcome and safe. We feel blessed to have stayed and enjoyed with you. We will highly recommend. Also a side note we had a tour in Alto and our guide spoke very highly of your establishment. When local people say good things it is to my experience they are very true. Well done! Until our next visit we wish you your family and staff well. The Barclay’s

2026-05-14

Front Desk staff was very accommodating. We were on a tour so some of the questions regarding price did not apply. Daily breakfast was included which we thought was adequate.

2026-05-14

Thank you for getting us a better room. It was greatly appreciated. As our stay was not so exceptional at first, it became exceptional with the great effort for the staff to make us happy.

2026-05-13

Everything about the hotel was great-very clean, good food, and courteous staff-especially the bartender.

2026-05-13

Well done.

2026-05-13

Thank you for such a wonderful stay. Everyone was kind, warm, and welcoming!

2026-05-13

We thoroughly enjoyed our stay at your hotel. The staff were always very pleasant and helpful. After a day of touring we always felt that we were coming back home. The location is perfect; central but not too noisy. We had a great time and were sorry to leave.

2026-05-13

Thank you to all the staff especially the bartender and breakfast staff

2026-05-12

People were warm and welcoming. They greeted us each morning and wait staff very pleasant.

2026-05-11

My stay was comfortable and pleasant!

2026-05-11

That took very good care of us while we stayed there.

2026-05-09

Wonderful staff, very friendly and helpful

2026-05-09

Irene truly helped make our trip great. Just a lovely smile each day.

2026-05-09

very friendly stay.

2026-05-08

Helpful, kind, knowledgeable, professional but relaxed (good).

2026-05-08

The management and staff were extremely helpful and welcoming.

2026-05-07

A bientôt

2026-05-07

Very friendly staff. Beautiful rooms and property

2026-05-07

We appreciated the free drink voucher for each day we did not use the room cleaning service. Your bartender is OUTSTANDING! Give that man a raise!

2026-05-07

Tutto perfetto.

2026-05-06

Wonderful hotel with excellent staff!

2026-05-06

Everyone we met were very helpful. The bar tender was great. The last morning the desk clerk could not have been more helpful in Ensuring we had our box breakfast.

2026-05-06

Grazie for a wonderful stay!

2026-05-06

We enjoyed our stay at your hotel it was so nice lodging from your hotel for our entire trip visiting Tuscany. Your breakfast was amazing and you bar host staff were a lot of fun. We really enjoyed your location Montecatini. Thanks for making our visit to Italy extra nice.

2026-05-06

My wife and I were very pleased you listened to us about our broken room lock and concerns. Thank you for making it possible for us to move to another room during our tour, we appreciated the amenity changes.

2026-05-05

Staff on the front desk were friendly but couldn't resolve issues re air con.

2026-05-05

Your staff is wonderful. You bar manager was super nice and friendly and service oriented.

2026-05-05

Thank you to everyone here for a marvelous stay. The friendliness and helpfulness of everyone we encountered makes this a truly special place.

2026-05-05

Thanks for a very pleasant stay.

2026-05-05

Everyone was helpful and friendly. The bartender was great. If he noticed we needed a an extra chair or snacks he was always there without anyone asking. He was very pleasant

2026-05-04

Very efficient and hospitable in all areas. Lovely staff always happy and smiling !!

2026-05-04

All members of staff were all very friendly and helpful. I don’t know all their names—except for Irene who was always most accommodating. The hotel is so very elegant with a wonderful ambiance. It was like a fantasy to be able to stay in your beautiful hotel!

2026-05-04

Everyone was very attentive and kind. It made our stay feel very welcome.

2026-05-04

Wonderful hotel, lovely staff and it made staying in Montecantini very special. Grazie

2026-05-03

My group had a wonderful stay at your Hotel. It is always lovely to come back to such an elegant hotel with nice staff and a very special atmosphere

2026-05-03

The owner and staff especially the restaurant staff were very friendly and helpful. We had a lovely stay in a lovely Tuscan town.

2026-05-03

Tutto lo staff, dalla reception, ai camerieri, signora delle pulizie, tutti estremamente gentili, disponibile e accoglienti. Ci siamo sentiti come a casa 🥰

2026-05-03

The reception staff was warm and helpful and knew which tour I was a part of.

2026-05-02

Really looked after us. We came on an Albatross tour

2026-04-30

Thank you for your warm and caring hospitality. I loved the romantic atmosphere of the hotel and the hotel was very accessible to the shops and other attractions.

2026-04-30

We had a lovely stay.staff very friendly

2026-04-30

we were very touched by the warmth of your care and the extra steps you took to make our stay most welcome. My wife was sick for a day but the dining room staff went out of their way to provide her with breakfast in her room. Those personal touches meant a lot. Thank you.

2026-04-29

Спасибо за все

2026-04-29

Beautiful hotel, close to everything

2026-04-28

Bonnes prestations, bonne localisation

2026-04-28

The desk staff was always very helpful and pleasant. When we checked is, we asked the woman working (a sorry but I did not get her name), if she could find out about the opera tickets. She did and we loved it!

2026-04-28

Staff was friendly and helpful. 🙂

2026-04-27

Mon séjour à votre hôtel a été parfait du début à la fin, la chambre était confortable, beaucoup de choix pour le petit-déjeuner, la terrasse superbe, très bien situé et le personnel très professionnel et sympathique. Je recommande.

2026-04-27

Это мое 4 проживание в вашем отеле и этим все сказано. Спасибо за прекрасную работу руководства и персонала. Все очень прекрасно.

2026-04-27

Thanks to the receptionist who approached us to enquiring why we had stopped having dinner although we’d already paid for it.she made arrangements for alternative food menu for us. Also they all were very informative and knowledgeable in the answers they gave to our questions about our travels and excursions.

2026-04-27

Очень вежливый персонал. Чистые комнаты.

2026-04-27

Come sempre accoglienza molto piacevole, ci sentiamo come a casa 🥰

2026-04-27

Totul este perfect mulțumesc mult fetelor de la recepție în deosebi Luana! foarte drăguță ne-a ajutat foarte mult la tot ce am solicitat! curățenia de asemenea ESTE foarte bună !micul dejun locația !sperăm să mai revenim…

2026-04-26

The staff were always cordial, patient and helpful.

2026-04-26

People are gracious and kind.

2026-04-26

I really enjoyed my stay at the hotel. And Walter at breakfast told great care of us!

2026-04-26

grazie per la cordialità, la disponibilità e la professionalità degli staff della ricezione e del servizio colazioni, un vero valore aggiunto alla piacevolezza e accoglienza della struttura e degli altri servizi offerti

2026-04-25

Dead/Reception personnel were excellent! They assisted with taxi’s, available for all questions, friendly - couldn’t ask for any more!

2026-04-25

Thanks for letting us change rooms due to elevator noise.

2026-04-25

Merci à tout le personnel pour cette semaine remarquable et j’espère un jour revenir.

2026-04-24

Обоятельная Хозяйка , замечательный Персонал . Номер чистый , еда вкусная . Главное тишина ! Приеду еще раз 🙏

2026-04-24

Feint desk staff was very helpful in helping me to weigh my suitcase. Breakfast room staff very courteous. Bar tenders very pleasant and helpful.

2026-04-24

Belle décoration du hall de l'hôtel

2026-04-22

Grazie per l'ottima accoglienza

2026-04-21

Thanks for a great time

2026-04-21

Thank you for your great service and kindness.

2026-04-21

Thank you everyone at front desk and dinning room

2026-04-21

Staff was wonderful, room was fine and ambience was satisfactory

2026-04-21

Loved the hotel, the look, the decor, the ambience. Our room was lovely and with a balcony that we enjoyed very much. Staff was great.

2026-04-21

The people at your front desk were amazing...very helpful ....very professional...very friendly.

2026-04-21

Your place is beautiful, comfortable and quiet. We had the joy of dining at the Black Sheep and marveled at the presentation of the food, its high quality and its affordability. Thank you for creating such a lovely environment!

2026-04-20

Thank you for a wonderful visit.

2026-04-20

Everyone at the hotel was professional and friendly. Our room was cleaned spotlessly and we enjoyed our dinner and the bar service. The breakfast was very good.

2026-04-20

Breakfast was exceptional every morning of stay. Staff was polite and attentive without being intrusive.

2026-04-19

Facilities are beautiful. Amazing gluten free choices at breakfast. Friendly staff and clean property

2026-04-19

Manager and staff were extremely helpful and friendly. The night concierge took the time to engage in a long conversation with us. He was very friendly. The hotel is very charming. We would like to stay again someday.

2026-04-19

Maid service was superb. Everyday our bed was immaculate and also comfortable. All of our bathroom products were arranged for us and made us feel very well taken care of.

2026-04-18

A well run hotel. Staff are polite. professional and helpful

2026-04-16

Great stay

2026-04-16

We Loved our Bartender. What a nice young man he was. Always pleasant, friendly and kind.

2026-04-16

Very attentive staff and accommodating 😊

2026-04-15

Lovely staff

2026-04-14

Bartender was excellent.

2026-04-14

Your bar tender was awesome! All of the staff is delightful.

2026-04-14

We had an excellent stay at your hotel! The location couldn’t be beat and the staff was so friendly and helpful. Thank you for a wonderful time!

2026-04-14

Very nice stay.

2026-04-14

Grazie della estrema disponibilità e cortesia del personale e della sig.ra Luciana.

2026-04-14

All of the staff were kind and helpful. Being as we were with a very outgoing group, we particularly enjoyed the bar services in the evening and the bartender was very efficient and friendly!

2026-04-13

Ottima accoglienza professionalità nel servizio e la gentilezza della signora molto apprezzata

2026-04-12

All the receptionists, waiter and waitresses on breakfast shift, and the bartender were absolutely amazing. They are very professional, kept smiling, and fulfilled our requirements.

2026-04-12

GRAZIE DI TUTTO E ......... ARRIVEDERCI!!!!

2026-04-12

Séjour très agréable dans un endroit merveilleux dommage qu'on ne parle pas français et que l'accueil ne fasse pas d'effort

2026-04-12

Ottimo

2026-04-12

Per la gentilezza e la disponibilità ormai rare..

2026-04-11

remerciements à toute l équipe d accueil et de restauration de l hôtel toujours à l ecoute , et au chef cuisinier qui nous a offert de repas variés et délicieux

2026-04-11

Alles bestens

2026-04-11

Très bon accueil et professionnalisme du personnel

2026-04-11

Encourager votre personnel a parler français

2026-04-10

Nous avons beaucoup apprécié le restaurant tant pour la qualité de la cuisine que pour le service et le décor. Les chambres aussi sont très bien entretenues.

2026-04-10

Thank you it was a wonderful stay. The staff was extremenly nice and friendly.

2026-04-10

Grazie per l’attenzione riservata nel permettermi di riavere il libro lasciato in camera. Molto apprezzato

2026-04-09

Bar tender was amazing! He had a great personality and was always pleasant and attentive to the bar.

2026-04-09

The hotel is clean and everyone is very helpful when asking any questions.

2026-04-08

Good services!

2026-04-08

Большое спасибо за теплый прием

2026-04-08

Thank, friendly nice staff.

2026-04-08

Una soddisfacente vacanza presso il vostro Hotel

2026-04-08

Complimenti a tutti voi. Grazie

2026-04-08

Grazie per la gentilezza e la disponibilità

2026-04-06

Grazie a tutto lo staff, gentilissimi e sempre cortesi. Abbiamo apprezzato la professionalità e soprattutto l'ambiente "caldo e accogliente" che abbiamo trovato. Ancora grazie

2026-04-06

Thanks!

2026-04-06

Siamo stati accolti con modi gentili e cordiali da tutto lo staff, anche se solo per una notte abbiamo trascorso il nostro soggiorno in un ambiente confortevole e alla mano. Grazie per la bella esperienza.

2026-04-06

Thank you so much for your help when my friend got stuck on the train on Easter night. Your help with sending a taxi to her rescue was outstanding!

2026-04-05

У вас домашняя обстановка, весь персонал начиная с хозяйкой добрые, внимательные 🙏

2026-04-05

Das gesamte Personal ist überaus aufmerksam und freundlich - vielen Dank! Die Betten sind sehr angenehm und erholsam nach einem anstrengenden Sightseeing-Tag. Die Räumlichkeiten sind sehr hübsch eingerichtet. Ich habe mich sehr wohlgefühlt. Das Haus werde ich jedenfalls zum Weiterempfehlen.

2026-04-04

Unser wiederholter Aufenthalt war wie auch die letzten 2 Male überaus angenehm.

2026-04-04

wunderbares Ambiente sehr freundliches, kompetentes und engagiertes Personal sehr saubere Räumlichkeiten Getränkegutschein (Zimmer 1x nicht aufräumen) - sehr nette Idee

2026-04-03

We had a wonderful stay in your hotel with our group. Your staff was so polite and always willing to help with any questions. They made us feel like we were family.

2026-04-03

Everyone was very welcoming and helpful.

2026-04-02

Отличный сервис!!! Бесконечно комплиментарные сотрудники

2026-04-02

Great place. Clean. Good breakfast

2026-04-02

Young man serving as bartender was fantastic!!!

2026-04-02

Great Service.& All the staff was excellent.

2026-04-01

The front desk was so helpful and friendly. They were able to give us useful information on many situations.

2026-04-01

The front desk ladies were extremely friendly & helpful!

2026-04-01

Really enjoyed my stay here!!!

2026-04-01

The front desk team and the food and beverage manager who used to get me a 'proper' cappuccino

2026-04-01

Gentili e professionali

2026-03-31

Everything was splendid especially front desk staff. Thanks so much for a wonderful visit.

2026-03-31

Пребывание в отеле понравилось. Хорошие номера, персонал всегда готов помочь, регулярно и качественная уборка номера.

2026-03-30

Enjoyed our stay

2026-03-30

Wonderful accommodations, lovely staff and delicious breakfast. We would love to come back.

2026-03-30

Grazie mille per la splendida accoglienza

2026-03-29

Everyone was so helpful and the cleaning staff kept our room spotless! The food staff were amazing and always looking to help.

2026-03-28

Gracious, courteous, accommodating staff. Lovely in every way. Enjoyed my time and would come back again.

2026-03-28

Thanks for the fine stay.

2026-03-28

Nous sommes ravis de notre séjour à l’hôtel.Le rapport qualité prix est excellent Surtout pour les repas variés et raffinés ainsi que le service impeccable et chaleureux Merci Abel et Colette Valor

2026-03-28

Thanks for your hospitality.

2026-03-27

C’était parfait

2026-03-27

Очень благодарны горничным Лена и др девушка, пока имени не знаем, очень хорошо убирают, они русскоговорящие помогают нам во всех вопросах спасибо большое им, также хотелось отметтть работу официантов в ресторане, без задержек, очень внимательны все, находишься в домашней обстановке, мы с мужем в восторге, он человек привередливый, но ему все здесь нопвится , мне тоже, очень хотим побывать еще и всем будет советовать и рассказывать о Вашем отеле? О ваших ужинах, никуда не хочется идти в другое место, каждый день новые интересные блюда, просто удивляешься , откуда столько идей, просто вкуснятина . Все сотрудники просто замечательные, но поражает своей активностью, умелым и правильным руководством Ваш руководитель Лучана, здоровья, бодромти и хорошего настроения на долгие годы! Спасибо большое за прекрасную работу этого отеля! И наш отличный отдых!

2026-03-25

Thanks!

2026-03-25

I was with a group tour. Our accommodations were lovely. The room was clean and efficient. Your staff was very accommodating and friendly. Thank you for a wonderful first expedience in Italy.

2026-03-25

Staff was helpful. Liked Giuliani in bar. Very professional, and friendly.

2026-03-25

Our stay was wonderful. Every employee was cheerful, helpful, courteous, and outstanding!

2026-03-25

Everyone was courteous and very happy to assist me

2026-03-24

The staff was excellent from front desk, breakfast and bar area. All outstanding!

2026-03-24

This was a great hotel and worked perfectly for our tour. Staff was great, dining room Strada was great and the attached restaurant was excellent. It was a fun stay.

2026-03-24

We had an excellent stay. Everyone was very kind.

2026-03-24

Thank you for such a warm welcome during my stay. You made me feel at home with you beautiful smiles.

2026-03-24

Beautiful hotel in a wonderful location. Great staff and delicious breakfast

2026-03-24

I was treated very courteous and my questions were answered where I understood them

2026-03-24

The manager in the restaurant during breakfast was amazing very gracious and helpful. Your bartender is amazing and such a gentleman and has a great smile.

2026-03-23

Everyone was very helpful and nice.

2026-03-22

Simply a lovely hotel with amazing staff and beautiful rooms. Food was excellent and location was perfect for day trips within Tuscany and within the town of Montecatini Terme itself.

2026-03-21

The staff were pleasant, helpful, and professional. They helped to make a great stay!

2026-03-21

Receptionist at front desk are very helpful and very curious

2026-03-21

I had a very enjoyable stay at the hotel. Staff were very pleasant and helpful. The hotel was lovely, very comfortable.

2026-03-21

It was a very pleasant experience to stay .

2026-03-21

Thank you for making my stay an enjoyable memorable experience!!

2026-03-20

Front desk staff very easy to talk to. Dinning staff helpful

2026-03-19

Your staff was superb, always kind and helpful.

2026-03-19

We were on a tour through Colette . Your staff went out of there way to take care of our needs. I have a gluten free dietary restriction and the catering staff went out of there way to take care of my needs every morning. They were very caring.

2026-03-19

Thank you for the most wonderful dinner at La Pecora Nera! A top dining experience! Loved it. Was so thrilled we could get a reservation thanks to Paolo, our guide. Also enjoyed free drink coupon for skipping a room clean up. Although the room was quite small, the convenient location made up for it. The bartender could not have been kinder, more professional, or more accommodating. Also liked having a box of tissues available in the bathroom.

2026-03-19

Your hotel is beautiful and your staff is very good and accommodating

2026-03-19

Al personale di sala specialmente durante la colazione

2026-03-17

We have been coming to your hotel for the third year in a row at this time of year, and every time it feels just as special. We truly love everything about this place — it is so warm, cozy, and welcoming. We always feel like we are at home here. A special thank you to Mrs. Luchiana, who gives such personal attention to every guest. We are truly charmed and grateful for your hospitality. Thank you for creating such a beautiful and heartfelt atmosphere. We look forward to coming back again.

2026-03-17

accoglienza attenta veloce e premurosa

2026-03-17

Thank you for your hard work you have a lovely hotel,which you take pride in as it can tell,your staff are so professional and friendly, well done on picking the right people. ✅️

2026-03-17

Enjoyed our stay very much. Highly recommend this hotel

2026-03-16

Ringrazio per la gentilezza e cortesia dello staff

2026-03-16

Tutti gentilissimi e professionali

2026-03-15

Ringrazio tutto lo staff della reception e ristorante, nonché la signora proprietaria, per l'ottimo soggiorno

2026-03-15

Hotel datato ma pieno di storia personale gentilissimo che ci ha seguito dal nostro arrivo sino alla partenza, colazione super buona, non vorrei dimenticare la cosa fondamentale la pulizia di tutti i locali dell' Hotel....

2026-03-14

Ihr schönes Hotel hat viel Charm und ich habe mich sehr wohl gefühlt. Das Essen war ausgezeichnet.

2026-03-14

Sehr schönes altes Haus mir sehr guten Betten.

2026-03-14

Irene is amazing!!! She is so kind, knowledgeable and helpful. She made our stay just special! Please thank her from the girls from Canada!!

2026-03-14

Soggiorno piacevole

2026-03-13

Super obsługa, pełen profesjonalizm, Zawsze uśmiechnięci i pomocni...

2026-03-13

Accoglienza perfetta, ottimi servizi, ottimo hotel

2026-03-12

Friendly, helpful, patient

2026-03-12

Thank you for your warm welcome Very Good service at the restaurant . The hôtel is very charming and well maintained

2026-03-11

Ringrazio tutto lo staff per la loro gentilezza e disponibilità...abbiamo passato un soggiorno veramente piacevole

2026-03-11

Faccio i miei complimenti per la cortesia del personale e per la qualità della colazione.

2026-03-11

We were efficiently given our rooms and taken care of. We had dessert at the bar one evening and Irena was especially a warm and friendly person. We enjoyed her and our desserts.

2026-03-10

Rooms were kept clean and neat.

2026-03-10

Irene on the wait staff She was very attentive

2026-03-10

The people who we saw every morning in the breakfast area for 7 days were so nice and welcoming with lovely smiles and sweetness. They should be recognized for a job well done from management. The gentleman at the front desk always greeted up in the morning on our way to coffee and the sweet ladies were always so tolerant of us having as we had to turn the key in when we left the hotel and that quite often as were were gone frequently. Was very pleaded with my stay

2026-03-10

Everyone was friendly. A pleasant stay.

2026-03-10

Your breakfast buffet was outstanding. We loved it. There was such a variety of both food and drink choices. We also enjoyed the welcome dinner that you provided the Collette group on March 1, Sunday evening.

2026-03-10

Service overall was good and we were treated very well. Thanks for the stay.

2026-03-10

My stay at the Hotel Ercolini & Savi was as a member of the Collette Tour #1364893 March 3-11, 2026. I was in a spacious room with two others. The beds were comfortable and everything was very clean. I enjoyed my breakfast each day and was greeted each day by the wait staff. I enjoyed a delicious meal and received outstanding service at the Pecora Nera Restorante. Grazie for making my stay so enjoyable!

2026-03-10

Thank you to our housekeeper who kept our rooms perfect and the whole front desk for all of their acccomidations. Also to the breakfast staff for outstanding buffet and accommodating a very early departure with a coffee bar. So appreciated.

2026-03-10

I was very happy with entire staff whenever I didn't understand something since this was my first trip abroad, someone helped me immediately or asked another person to help me. Beautiful dining area and reception area!! I loved your breakfasts. Especially enjoyed the delicious yogurt, with the granola choices and other things like flax seeds. i loved the fruit especially appreciated the prunes. And the aqua naturale without bubbles being available daily. Loved the tart like cake like fig and berry. I liked that your scrambled eggs have less salt than US hotels!!!

2026-03-08

My third visit in this beautiful hotel. Enjoyed a delicious meal in your outstanding Black Sheep restaurant

2026-03-08

Staff molto gentile e disponibile. Abbiamo soggiornato con smartbox e siamo rimasti soddisfatti rispetto alle aspettative che di solito si hanno con questi cofanetti. Aree comuni come reception, ristorante e bar molto eleganti e belle! Grazie della bella esperienza!

2026-03-08

I enjoyed my stay very much. Very nice room and hotel. Breakfast was fantastic every morning. Loved the coffee.

2026-03-08

Front desk gentleman at night very pleasant and helpful.

2026-03-08

Our stay was very pleasant and comfortable. Enjoyed the historic hotel very much. Staff was very good as well as the breakfasts.

2026-03-08

Very friendly and helpful staff. Always with a smile.

2026-03-08

Lovely hotel in a lovely town.

2026-03-08

Great ❣️❣️

2026-03-07

Grazie per l’accoglienza e cortesia che ci avete dimostrato.

2026-03-07

L'accoglienza del personale, impeccabile. L'accoglienza in camera con la Cialda di Montecatini Terme come benvenuto. La cura. Grazie.

2026-03-06

The room was always clean. Thank you to the maintenance staff Food was excellent

2026-03-06

Lovely two nights… Complimentii!

2026-03-06

Thank you, it was a pleasant stay.

2026-03-06

You have a wonderful hotel. The staff is very friendly and helpful. Thank you for helping to make our staying Tuscany very memorable.

2026-03-06

Everyone from email respondents, desk staff, 4th floor assistants, bar staff were friendly, engaged, warm, informative and helpful

2026-03-04

Guilanno in the bar was very personable, accommodating and a pleasure to talk with every evening. He takes special pride and care in crafting cocktails. He’s an asset to your hotel.

2026-03-04

A beautiful hotel, very comfortable rooms. Perfect location. The breakfast was good. All the staff were very polite and helpful. Thank you

2026-03-04

bartender and wait staff were very pleasant and helpful

2026-03-04

The gentleman working the bar was amazing. Not only did he handle our overly rambunctious group very well, he made me delicious alcohol free beverages. Being pregnant, I can't enjoy the drinks like I would have liked to but he made me yummy options so I could feel included and I appreciated it very much! He was simply the best!

2026-03-04

Beds were extremely comfortable, breakfast excellent, and everyone very friendly.

2026-03-04

Thanks to the staff. The breakfast manager was awesome.

2026-03-03

The hotel was lovely. Our room was very spacious, and the staff was very kind and accommodating.

2026-03-03

Bartender was so friendly and nice.

2026-03-03

Thank you to the staff for their kindness doing my stay.

2026-03-03

un service parfait au restaurant pecora nera

2026-03-03

It was a beautiful stay for me here in Italy. Very, very enjoyable!

2026-03-03

We loved seeing the hotel owner out and about and mingling with guests. also loved the little bartender, he was there all week and wonderful

2026-03-02

Giuliano was an amazing and very helpful bar tender. Always had a smile on his face with great service

2026-03-02

Many thanks, lovely hotel and greta staff

2026-03-02

Irene in the breakfast room so welcoming and helpful and really kind and sweet to my granddaughter. The housekeeping keep the hotel and guest rooms immaculate.

2026-03-01

Tutto perfetto dall'arrivo fino alla partenza. Personale molto professionale, gentile ed attento alle esigenze dell'ospite e pronti a soddisfarle. Ambiente elegante e formale, senza perdere di vista il rapporto di familiarità. Stanze ampie ed eleganti e perfettamente pulite ed igienizzate. L'impianto di condizionamento moderno ed efficace. In poche parole ci siamo trovati molto bene, grazie .........

2026-03-01

Your staff was very nice and interacted with us.

2026-03-01

Very nice hotel. Great location

2026-02-28

We found the employees helpful and friendly, the whole hotel clean and a comfortable place overall. The Michelin star restaurant was amazing. Thank you for a great experience.

2026-02-28

Overall very nice stay. Julian was amazing and probably the highlight of the stay.

2026-02-28

A very friendly group of staff in all areas of the hotel. Will Be returning next year

2026-02-27

yes the staff is friendly and I saw some lovely smiles. the hotel was very clean !

2026-02-26

Personale molto disponibile e super gentile

2026-02-25

Everyone from front desk, breakfast and housekeeping was amazing, friendly and went out of their way to make my experience the most remarkable experience

2026-02-25

Thank you for the kind, respectful and patient care you extended to myself and all those in my travel group (Collette) Feb 18-26, 2026

2026-02-25

Irene was particularly helpful and attentive to my need for gluten free items.

2026-02-25

It was a great stay with wonderful staff. So safe that I didn't realize my door wasn't locked for the first half of my stay and no problem, no worry. Would definitely stay here again

2026-02-23

Frau Irene im Service war sehr aufmerksam und immer bereit für etwaige Wünsche sorge zu tragen. Dafür möchte ich ein besonderes Lob aussprechen.

2026-02-23

Many thanks for a welcome amd friendly stay

2026-02-22

Alle Mitarbeiter aber vor allem Frau Irene waren sehr aufmerksam und haben den Aufenthalt sehr schön gemacht.

2026-02-22

We loved the character of this hotel. Large room and comfortable bed. We also appreciated being rewarded for not expecting housekeeping each day.

2026-02-22

Juliano in the bar is a true gem. His bright smile is always welcoming. He makes one of the best Old Fashioned whiskey drinks I have had. He always did everything possible to make each drink and experience pleasurable. We even spent more time in the bar area that we usually do. We also liked the option of skipping room service for a complimentary drink card.

2026-02-21

Thanks for your cheerful, welcoming staff.

2026-02-21

OTTIMO TUTTO

2026-02-21

Grazie per la gentilezza in particolare riguardo le indicazioni per il parcheggio.

2026-02-20

Un ringraziamento particolare per la cortesia, la solerzia, la disponibilità, la cordialità e la professionalità del personale, in particolare della maitre e delle operatrici della reception. Un plauso per la pet policy, il benessere della mia femmina di lagotto Nike e la benevolenza con cui è stata accolta ha dato un valore aggiunto al mio soggiorno, rendendolo assolutamente consigliabile

2026-02-20

Отстановилась в этом отеле первый раз и была очень удивлена радушием и вниманием. Я приехала в 11.00, мои вещи отнесли в номер и в 13.00 пригласили для заселения. Очень вкусный и разнообразный завтрак. Недалеко от ст. Монтекатини Чентрале. До термы Теттучо 7 минут пешком. Кстати в феврале они уже в этом году открыты. Я осталась очень довольна. В следующий раз остановлюсь только здесь

2026-02-19

Tout est parfait! On a passé merveilleuse séjour!

2026-02-19

Ho prenotato erroneamente una stanza in un altra data al mio arrivo hanno risolto gentilmente senza problemi Bravi

2026-02-19

La perfezione

2026-02-19

Bravi e gentili sia alla reception e che al personale di sala. Grazie

2026-02-18

Felice del periodo trascorso in hotel confortevole ed elegante.

2026-02-17

Personale molto professionale, preparato e con forte carica empatica, attento ai bisogni, capace di dialogare con un'ampio ventaglio di status sociali.

2026-02-17

Ringrazio per la gentilezza del pesonale reception e per quello delle colazioni

2026-02-17

Thanks to all of the staff in the restaurant, at breakfast, at reception and maid service. All so helpful and friendly.

2026-02-17

Staff altamente professionale e gentile.

2026-02-16

Servizio ed accoglienza sempre impeccabili! Grazie! Roberto Pariani e Matteo Bonizzoni

2026-02-16

Ringrazio la receptionist, sempre accogliente e cortese.

2026-02-15

Personale professionale e cortese

2026-02-15

Ottima reception e personale inclusa la proprietaria

2026-02-14

Abbiamo cenato e ci siamo trovati molto bene. La spiegazioni fornite dalla sig.ra (credo la titolare) sono state esemplare

2026-02-13

Grazie per la disponibilità

2026-02-09

Cortesia, gentilezza e disponibilità

2026-02-08

Irene è stata cordialissima, sempre molto gentile e super professionale

2026-02-08

Personale estremamente cortese, gentile e disponibile

2026-02-07

Complimenti a tutti

2026-02-05

Lovely to Stay Here

2026-02-04

War alles schön und sauber und höflich.

2026-02-04

Come ho potuto fare personalmente vorrei segnalare il vostro albergo perché trovo da voi un ambiente accogliente, raffinato, di grande qualità che soddisfa tutte le mie esigenze così come la vostra ristorazione. Alla prossima occasione!

2026-02-03

Grazie mille alla reception per la gentilezza e alla signora sempre presente e solare alla colazione.

2026-02-03

Come sempre tutto perfetto

2026-02-02

Thank you for the excellent service and friendly staff. The breakfast was delicious. The rooms were very clean and beautiful. We had a wonderful stay and were very happy.

2026-02-01

Siamo stati molto bene questo weekend ,struttura pulita e stanza confortevole. Anche Harley,il nostro cagnolino, é stato ben accolto! Grazie.

2026-01-31

I had a lovely stay and thank you very much. Everyone was most friendly and helpful.

2026-01-29

Grazie per il supporto

2026-01-29

Complimenti a tutto lo staff! Professionali e sempre attenti al cliente

2026-01-28

Personale squisito e accoglienza impeccabile.

2026-01-25

La prenotazione era last-minute: per una sistemazione per 4 persone - una quadrupla su due camere, con bagno in comune - All'arrivo abbiamo avuto la (piacevole) sorpresa di avere due camere, comunicanti, con due bagni. Grazie

2026-01-25

sempre gentilissimi e disponibili

2026-01-25

Prenotazione fatta solo poche ore prima dell'arrivo e sistemazione perfetta. Grazie

2026-01-25

Sono stati gentili e disponibili

2026-01-24

Grazie per la gentilezza della reception

2026-01-22

È un hotel di altri tempi ma all'avvanguardia

2026-01-22

Torno sempre molto volentieri nella vostra struttura per il buon rapporto qualità/prezzo e per la cortesia del Personale

2026-01-22

Complimenti per la professionalità e per la cura del cliente. Ho soggiiornato nell' hotel decine di volte

2026-01-21

Mi sono trovato molto bene in hotel. E spero di tornare ad essere vostro ospite a stretto giro e riuscire ad assaggiare anche la vostra offerta culinaria.

2026-01-20

Все было очень хорошо спасибо

2026-01-19

Grazie per l ora in piu per il check-out

2026-01-19

Struttura accogliente e centralissima,personale molto efficiente.

2026-01-18

Per la gentilezza e il servizio al cliente

2026-01-18

Great efficiency and friendliness

2026-01-18

Ringrazio per l'accoglienza ed i servizi offerti.Complimenti alla reception

2026-01-16

Спасибо за чистоту!

2026-01-15

Tutti molto gentili e disponibili. Stanza pulitissima

2026-01-15

We love the location of the hotel. It makes it very convenient to explore Tuscany. But, we really love the welcoming, serene style of hotel. We are thankful that although we did not reserve breakfast when I made the reservation the front desk staff said it was possible to just charge it day by day. That was a welcome opportunity.

2026-01-14

PERSONALE OTIMO

2026-01-13

Soggiorno perfetto!

2026-01-13

Thank you for warm and pleasant stay.

2026-01-12

Ho gradito moltissimo il kit regalo per la mia cagnolina. È la prima struttura in Italia che mi ha fatto un regalo per lei.

2026-01-11

Ringrazio, oltre che per la sempre cordiale accoglienza in generale, anche per la cortesia di sabato 10 di aprire la stanza con il passepartout perché mi ero chiusa la borsetta (con la chiave originale dentro) in macchina....

2026-01-11

Là nostra permanenza è stata molto soddisfacente ed abbiamo apprezzato la cortesia e la disponibilità di chi ci ha accolto con professionalità e gentilezza

2026-01-10

Grazie a tutto il personale

2026-01-10

My husband and I had a wonderful stay. We didn’t know what to expect and were very pleasantly surprised by the standards and service. Thank you.

2026-01-10

Thank’s of you

2026-01-08

Staff allways really nice.

2026-01-07

È la seconda volta che veniamo in hotel e sicuramente saremo ancora da voi per la professionalità e cortesia del personale e la camera molto accogliente.

2026-01-06

Complimenti per l’accoglienza, per il personale di sala, in particolare la signora Irene e il signor Giuliano ci hanno coccolati. Complimenti agli chef di altissimo livello. Ci siamo sentiti a casa. Grazie per aver risposto prontamente alle nostre segnalazioni a causa di piccoli disagi risolti

2026-01-06

Molto gentili e luogo elegantissimo

2026-01-06

Un sincero ringraziamento per il bel soggiorno appena concluso.

2026-01-05

Очень доброжелательный персонал и внимательный,спасибо

2026-01-05

Staff very helpful & smiling . Thank you for everything.

2026-01-05

Personale disponibile e cordiale.

2026-01-04

Grazie sempre per la gentilezza e il calore dell'accoglienza di tutte le vostre persone.

2026-01-04

Soggiorno molto piacevole e rilassante,servizi e personale gentile e disponibile.

2026-01-03

Merci à tout le personnel

2026-01-03

Il personale molto apprezzato per la gentilezza e disponibilità meritano un elogio, anche le pulizie delle stanze sono fatte con la giusta attenzione. Anche il personale alla reception molto gentile e attenta.

2026-01-03

Grazie di tutto a presto

2026-01-03

Très bon accueil, nous étions un groupe, nous avons eu les clés des chambres rapidement et le personnel est très disponible pour tout renseignements divers

2026-01-03

Die Dame für den Zimmerservice (204) war sehr freundlich und hilfsbereit. Ebenso die Kellnerin beim Frühstück und Abendessen!! Das Personal im Hotel sehr freundlich und hilfsbereit.

2026-01-03

Grazie per accoglienza e atmosfera. Ristorante ottimo così come il personale

2026-01-02

Personale di sala molto disponibile e cordiale. Un grande grazie ad Irene persona speciale.

2026-01-01

Bellissima struttura, ricca di fascino con un'ottima accoglienza pur arrivando a notte inoltrata in piena festa

2026-01-01

I love the lobby and the restaurant, but the chairs was not so durable.

2026-01-01

Un ringraziamento particolare alla Signora Irene e al Signor Giuliano per la professionalità e simpatia

2026-01-01

Tutti...assolutamente....gentili

2026-01-01

À la maître d'hôtel du restaurant

2026-01-01

Bon accueil, bon emplacement, chambre agréable

2025-12-31

Bon service … amabilité … Confort Bonne restauration

2025-12-31

Great staff, very welcoming. The food in the restaurant could be improved.

2025-12-31

Had a great stay! Thank you for the warm welcome and the yummy breakfast

2025-12-30

É molto raro, ormai, trovare strutture e personale che accolgano l’ospite con tale garbo, professionalità e rispetto

2025-12-30

Thank you very much for an excellent stay!

2025-12-30

Grazie per la vostra cortesia e professionalità durante la nostra accoglienza … chiarezza e solerzia sono elementi indispensabili durante il check in !

2025-12-29

Vi ringrazio per la vostra disponibilità e professionalità durante il soggiorno.

2025-12-29

Grazie per la gentilezza e professionalità

2025-12-28

Das Personal war immer zuvorkomend, höflich und hilfsbereit. Ein ganz besonderes Lob an das Küchenpersonal für das ausgezeichnete Essen und die perfekte Menüzusammenstellung.

2025-12-28

Ringraziamenti e complimenti alla signora Irene che ha reso i nostri momenti della colazione e della cena veramente ottimi.

2025-12-28

Thank you 😊

2025-12-27

Ringrazio la responsabile della sala pranzo per la sua gentilezza e disponibilità

2025-12-27

Direzione di sala ristorazione molto gentile, come anche le signore alla reception. Personale di pulizie molto gentile e non invasivo, molto discreto.

2025-12-27

Staff cordiale e accogliente

2025-12-27

Siamo stati benissimo, grazie a tutto lo staff 🙂

2025-12-27

La ringrazio ci siamo sentite a proprio agio e complimenti per la disponibilità della responsabile della ristorazione

2025-12-27

Siamo clienti dell’hotel da qualche anno e ogni volta abbiamo la stessa sensazione di benessere ed eleganza. Un hotel che non ti delude mai, la priorità è il cliente oltre all’atmosfera elegante e la sensazione di essere in famiglia. Non trascurabile anche la bontà della colazione e la cena

2025-12-26

Grazie mille per la disponibilità e la prontezza nel soddisfare le nostre richieste. Personale davvero molto carino e ospitale.

2025-12-26

Personale preparato e gentilissimo

2025-12-25

Kommen immer wieder gerne

2025-12-25

Grazieee per la vostra accoglienza e gentilezza,i,rinoviamo i nostri migliori auguri di buone feste 😘❤️🙏🏻

2025-12-21

Staff molto gentile, disponibile e cordiale per non parlare della titolare la Signora Luciana , una donna sempre presente, molto affabile ed attenta a soddisfare le esigenze della clientela.

2025-12-21

personale gentile e cortese sia nell'accoglienza che nella ristorazione

2025-12-21

Danke sehr guter Aufenthalt besonders die Oberkellnerin Irene!!!!❤️

2025-12-21

Ottimo in tutto grazie tornerò sicuramente Mariacristina

2025-12-20

I came here on 17th December. Thanks to the mangement. We all had the christmas vibe and delicious cake for breakfast.

2025-12-19

Il tratto che contraddistingue l'Hotel è la cortesia e la disponibilità di tutto il personale

2025-12-18

Sono stata ricevuta molto bene, ambiente raffinato e molto curato. Ristorante a 10 stelle, si mangia molto bene e personale molto cordiale e molto gentile. Ti tornerò volentieri.

2025-12-17

Tutti gentili e disponibili

2025-12-17

Grande accoglienza anche da parte della proprietaria.

2025-12-16

Hotel raffinato ed accogliente. Complimenti per la pulizia delle camere e delle aree comuni. Grazie e complimenti.

2025-12-16

Ringrazio tutto il personale per la profesionalità e gentilezza dimostrata

2025-12-14

Front desk, breakfast staff and housekeeper are very pleasant and friendly I love this hotel

2025-12-14

Soggiorno fantastico! L'albergo è stato una vera scoperta. Personale accogliente e disponibile, camera pulita e confortevole, colazione deliziosa. Abbiamo optato per la mezza pensione, quindi era inclusa anche la cena anch'essa deliziosa... un grazie particolare a Irene che ci ha sempre accolti in sala con un sorriso e grande attenzione per la nostra piccola. Posizione ideale per visitare la città. Lo consiglio vivamente a tutti...

2025-12-14

Grazie per la gentilezza e disponibilità

2025-12-14

Grazie della vostra disponibilita' e gentilezza

2025-12-14

Buona accoglienza,gentili e professionali.Struttura bella accogliente

2025-12-11

Buongiorno.Anche dolo per una notte sono stata bene

2025-12-21

Ringrazio per la cortesia ed attenzione riservatami in questo mese di soggiorno

2025-12-11

Grazie

2025-12-11

Ringrazio tutti per il meraviglioso soggiorno, a partire dalla proprietà passando per Chef, Maitre, Sommelier, Barman, Receptionis Camerieri tutti. Grazie

2025-12-10

Accoglienza e gentilezza, pulizia nelle stanze e negli ambienti comuni

2025-12-10

É’ sempre un piacere soggiornare nella vostra struttura. Un ambiente caloroso circondato da un ottima professionalità.

2025-12-10

Thank you for always being kind and for letting us check out a little later

2025-12-10

Прекрасный персонал на ресепшен, внимательный к запросам гостя. Приятные русскоговорящие девушки, обеспечивающие чистоту в номерах. Также отдельное спасибо за сосиски на завтрак по запросу, которые внимательный стаф нам обеспечивал ежедневно. Чувствуется любовь к отелю со стороны собственников и всех сотрудников. Благодарим за наши приятные впечатления

2025-12-09

Grazie x la bella esperienza trascorsa nella vostra struttura. Tutto ottimo

2025-12-09

Grande professionalità e cortesia di Irene sia durante la colazione che la cena

2025-12-08

Front desk personal were very friendly and always accommodating.

2025-12-08

Personale gentile e disponibile

2025-12-07

Grazie per la cortese accoglienza e disponibilità nel risolvere i problemi della clientela

2025-12-07

Non è la prima volta che io e mia mogli soggiorniamo nel vostro hotel e come sempre ci troviamo bene. Complimenti a tutto lo staff in particolare al personale di sala e del bar.

2025-12-06

Your entire team is welcoming and wonderful. Great front desk staff. Love seeing Lucian around. The bar staff gentleman is perfect.

2025-12-06

Service was great!

2025-12-06

Volevo ringraziare tutto lo staff dell'ercolini e savi per la splendida accoglienza fornita. Dalla proprietà, alle ragazze della reception e dai camerieri si sala , siamo stati coccolati. Non venivamo in questa splendida struttura dal periodo pre covid ma è come se tutto questo tempo non sia mai passato. Ci hanno realmente coccolato

2025-12-06

Perfect location for our Collette tour for Ferris State Alumni Tuscany Tour - 👏 #Well Done Team Ercolini & Savi!👍😀

2025-12-05

Grazie per gentilezza e disponibilità

2025-12-04

Thank you for the amazing treatment and hospitality. Everyone was so welcoming and amazing. Especially the bartender in the lobby bar.

2025-12-04

Complimenti alle ragazze alla reception e in sala ( per la colazione) per l’accoglienza e l’educazione.

2025-12-04

Quando sono vostro ospite mi sento come a casa. Continuate così!

2025-12-04

Grazie per tutto

2025-12-02

Tutto quasi perfetto.

2025-12-02

Very nice breakfast

2025-12-02

Grazie

2025-12-01

Complimenti

2025-11-30

soggiorno oltre le aspettative grazie

2025-11-30

complimenti alla ragazza che ci ha accolti la sera dell'arrivo, (non ricordo il nome ma aveva gli occhiali)e comunque complimenti a tutto lo staff per la loro disponibilità e cordialità verso il cliente

2025-11-27

ACCOGLIENTE E UN BUON RISTORANTE

2025-11-26

Спасибо Елене за организацию хорошей уборки и комфорта

2025-11-26

Благодарим Елену за организацию работы по поддержанию чистоты и порядка в номерах

2025-11-26

Soggiorno piacevole, prezzo competitivo.

2025-11-25

Many thanks for a very pleasant stay!

2025-11-24

Camera pulita, comoda e molto gradita la cialda di benvenuto. Personale sorridente e molto disponibile.

2025-11-23

thanks

2025-11-23

Per la gentilezza, premura e comprensione nei confronti della nostra bimba, ringraziamo e apprezziamo, ci riempie di gioia.

2025-11-23

Sehr schönes Hotel mit guter Lage👍🏼

2025-11-22

Grazie

2025-11-21

Ottima cucina e personale attento e professionale.

2025-11-21

Thank you very much

2025-11-21

A presto!

2025-11-20

It was a lovely stay. The staff was great.

2025-11-20

Sehr zufrieden

2025-11-19

friendly attentive staff and lovely propert

2025-11-19

Thank you so much for accommodating the people in our group who had special dietary needs and also for taking care of our sick people. All of your staff were friendly and easy to work with.

2025-11-19

The front desk, bartender, and especially the breakfast staff were great

2025-11-19

The housekeeper was very helpful.

2025-11-17

All the staff were friendly and helpful.

2025-11-17

Continuate così

2025-11-17

All staff were courteous and attentive- but, staff at breakfast and bar were exceptional in assuring we had what we wanted.

2025-11-16

Accolti benissimo e a colazione molta gentilezza e preparazione

2025-11-16

Staff molto cordiale e la patrone deliziosa. Abbiamo passato un bel weekend grazie

2025-11-16

Ringrazio per l’accoglienza, la cortesia e la disponibilità di tutto il personale.

2025-11-16

Tantissimi complimenti al vostro staff per la cordialità e disponibilità

2025-11-15

Wonderful, friendly staff! Thank you.

2025-11-13

It would’ve been nice to know how to use the electricity upon arrival in my hotel room. This was foreign to me.

2025-11-13

The breakfast team was amazing. The rest of the front desk team other than the know-it-all youngster I ran up against was impressive.

2025-11-13

Staff was very helpful and knowledgeable

2025-11-12

Everybody did a great job. We felt so welcome!

2025-11-12

The desk clerks were very friendly and helpful. I asked questions of them several times and they were always helpful and informative. Also, we found the breakfast room staff friendly and efficient.

2025-11-11

Tutto molto gentili

2025-11-11

I was there with a tour group and everything was wonderful, especially the staff and service.

2025-11-11

Staff is very friendly and helpful. They always smile and greet us.

2025-11-11

Juliano was professional and pleasant, a great bartender. We did not have our room cleaned every day by choice, and appreciated the free drink coupon we received instead. When we opted for the room cleaning, the housecleaner was so thorough, really nice job.

2025-11-11

I arrived in a room that had no hot water. The following morning, I was moved to one that did. I enjoyed a few hot baths.

2025-11-11

really like the bonus glass of wine for not cleaning daily

2025-11-11

Merci au barman, d'une gentillesse et professionnalisme, bonne continuation Merci a ma dame qui était a la salle du petit déjeuner, agréable gentille et attentionné.

2025-11-11

We enjoyed our stay!! Everyone was friendly and knowledgeable. Room was in perfect condition each time we came in! Thank you for making our experience one to remember!!

2025-11-10

The staff was very helpful, they answered all my questions. They guided me to the correct store and restaurant.

2025-11-10

Very friendly and responsive management! Thank You!

2025-11-09

Thank you so much for the front desk staff who were so very helpful, the bar tender who was so sweet, efficient, and welcoming, the breakfast staff, the cleaning staff, and the owner who made it a point to get to know her guests.

2025-11-09

Molto professionali e cortesi

2025-11-09

Complimenti al personale gentilissimo.

2025-11-08

grazie per il piacevole sia pur breve soggiorno

2025-11-08

Ringraziamenti particolari vanno alla receptionist e al personale di sala. Complimenti.

2025-11-07

exceptionally good bartender

2025-11-07

complimenti per la gentilezza

2025-11-06

Guiliano the bar tender and all your reception staff. Lady with the glasses in the dining room for breakfast sorry didn’t get the name.

2025-11-04

Struttura elegante, servizi efficienti e personale cordiale e discreto. Da consigliare!

2025-11-03

Complimenti per la gentilezza, la disponibilità e la cordialità dimostrati da tutto lo staff

2025-11-03

Ragazze in reception gentilissime

2025-11-02

Il personale di sala, in particolare Irene, sono stati fantastici

2025-11-02

Grazie per la accoglienza Arrivederci.

2025-11-01

Thank you so much for this wonderful stay at your hotel. Grand Circle really knows how to pick some terrific accommodations!!

2025-11-01

Servizio ristorante al top, la signora proprietaria è molto gentile.

2025-10-31

The staff were very helpful and approachable at all times.

2025-10-31

Thank you for hosting my wife and I (and our little poodle) on our recent visit

2025-10-29

Thanks to all the staff for they were very accommodating.

2025-10-29

Staff is wonderful!

2025-10-28

Благодарность поворам. Благодарностт горничным. Особая благодарность официантам, очень внимательные, доброжелательные и позитивные

2025-10-28

Thank you we greatly enjoyed our stay!

2025-10-28

Wonderful hotel with a wonderful hostess!

2025-10-27

Beautiful accommodations, wonderful service. Thank you

2025-10-27

Guliano was very good.

2025-10-27

The Hotel was very clean, which is important to me. The breakfast was great, very nice variety and food was very good. Rooms were very comfortable and spacious.

2025-10-26

The staff was wonderful. The Bartender was excellent. The Dinner was remarkable.

2025-10-26

Everyone was friendly and professional. It was an amazing place for our group to stay. The young man who was generally our bartender (turned 22 years old while we were there), was polite, helpful, had an excellent attitude and interacted with everyone exceptionally well. We loved our interactions with the hotel owner.

2025-10-26

Owner’s personal presence and supervision was appreciated.

2025-10-26

The hotel was just great. Thank you

2025-10-26

Thank you for a wonderful stay! Friendly staff. Very nice hotel.

2025-10-26

All management and staff were exceptional, especially the nightly bartender Giuliano, he was so kind, friendly and knowledgeable about the area.

2025-10-26

The owner was simply amazing! She was so personable and greeted us every day!

2025-10-26

Il paradiso

2025-10-24

The service was very good and the staff very friendly. Juliano in the bar was so kind and excellent in his craft. We are so happy with his service. We would return and stay there again.

2025-10-24

Very helpful and accommodating staff, which made our stay more enjoyable.

2025-10-24

What a lovely hotel. The ambiance & staff were fantastic!

2025-10-23

All the staff was polite and accommodating from the front desk, to the dining room, to the housekeeper.I appreciated how the owner made sure to greet us every time she saw us. It all made our stay special.

2025-10-22

Everyone was so friendly. Breakfast was delicious. Rooms nice and tidy. Juliana the bar tender was excellent.

2025-10-22

Thank you for a wonderful stay, I enjoyed the accommodations.

2025-10-22

The location, breakfast and dinner at Pecora were wonderful, and we loved the vintage ambiance. Those who communicated with us before our arrival, and the front desk personnel were so very helpful and friendly -- even when the hotel had to deal with a power outage. Very professional. We would love to visit again, and thank you for a lovely time!

2025-10-21

Thank you for your pleasant welcoming. Your bartender is absolutely fantastic in his demeanor and professionalism. He’s a keeper!

2025-10-20

Staff at the front desk always had a smile on their face no matter what they were dealing with. They were very helpful.

2025-10-20

Everyone that I encountered was professional, friendly, and very helpful.

2025-10-20

Hotel staff was extremely accomodating and very helpful. They nade our stay very enjoyable.

2025-10-20

Service was great

2025-10-20

All of your staff take pride and love there jobs. It shows in their service and smiles.

2025-10-20

Complements to the breakfast staff and receptionists….. They were always very pleasant and helpful

2025-10-20

Everyone has been very friendly and welcoming. Several items stand out: When we first arrived, our shower was not draining. I spoke to the front desk in the morning and it was fixed by the time we returned in the afternoon. The breakfast staff kindly put together bagged food for us for an early departure. Our room has been well maintained during our stay.

2025-10-19

Très bon service au restaurant

2025-10-19

thanks for rapid repair of toilet seat in room 116...much appr4ciated timeliness and the good workmanship...

2025-10-19

Thankyou for being very attentive

2025-10-19

Bella struttura la camera che ci è stata assegnata molto bella e di nostro gradimento. La ragazza dell'accoglienza molto cordiale e professionale.

2025-10-18

A beautiful hotel and staff are wonderful

2025-10-18

The receptionists were very nice and helpful. When we checked out, they made a special arrangement for the breakfast place to open earlier so that we can catch an early train. That is very thoughtful.

2025-10-18

The hotel staff were all very nice and helpful.

2025-10-17

Thank you very much for accommodating me in a room without carpeting

2025-10-17

The front desk staff was always very responsive and pleasant. The bartender, Julian, was exceptional.

2025-10-15

Very clean and hospitable

2025-10-15

Gentilezza e professionalità, complimenti ci siamo trovati benissimo

2025-10-13

Really enjoyed our stay Grazie

2025-10-13

The house cleaning staff was excellent

2025-10-13

The front desk was always super nice and friendly. Our room cleaner was excellent and you should give her a raise :-)

2025-10-13

Very helpful people in the breakfast department.

2025-10-13

Your staff is outstanding. Each person had a smile and available to help. Excellent!

2025-10-13

Veramente complimenti per l'ottima accoglienza del servizio ricevuto

2025-10-12

Tutti gentilissimi!! Grazie

2025-10-12

Lovely hotel and the staff were all very kind and helpful.

2025-10-11

The young man who worked in the bar area was very accommodating and helpful. Unfortunately, I don't know his name.

2025-10-10

Very nice staff

2025-10-10

Sehr große Hilfsbereitschaft bei der Beschaffung des Taxis. Vielen Dank dem Portier dafür

2025-10-10

House keeping was amazing, super nice. Very helpful and sweet when I wasn't feeling well. Front desk was very nice and helpful

2025-10-10

Complimenti per il personale della reception, buono il ristorante.

2025-10-10

Mooi hotel, vriendelijk ontvangen

2025-10-09

lovely hotel, comfortable beds (except for one night),excellent location.

2025-10-09

The reception and the waut staff were top notch

2025-10-09

В этом отеле хочется останавливаться. Чувствуется внимание и доброе отношение от всего персонала. Особая благодарность девушкам на рецепшен и горничным за чистоту. Третий раз останавливалась в этом отеле и, если соберусь еще, то остановлюсь в Ercolini &Savi

2025-10-08

Very friendly reception

2025-10-08

Merci pour l’accueil chaleureux et personnalisé de tout le personnel

2025-10-07

Staff was very nice and welcoming. Servers did great when asked a question. However. It would have been nice if they cleared the areas better/faster when guests left for breakfast. We would come down and you could tell the whole table was done and one unused table spot. So we would have to try to find the one unused in the mess. And the one table was pushed way too far into the corner

2025-10-07

Staff was very nice and saw to our needs

2025-10-07

Everyone was professional, courteous, and helped to make an excellent experience. The breakfast buffet was superior. The dinner we had in the restaurant was fabulous! Thanks for making our stay memorable.

2025-10-07

we really enjoyed meeting your professional staff.

2025-10-07

Grazie sempre per la gentilezza e l'accoglienza sempre perfetta.

2025-10-06

Merci

2025-10-06

Overall very nice hotel, staff and great restaurant

2025-10-06

The young man who attended the bar was very friendly and accommodating. He added to our enjoyment when visiting the bar area!

2025-10-05

Ringrazio e mi complimento con la reception disponibile cordiale e gentile

2025-10-04

Thank you for a lovely week at your hotel. We enjoyed our stay very much.

2025-10-04

Thanks to all employees. They were all very helpful.

2025-10-04

The front desk staff was very friendly and helpful. The dining room staff was also very friendly and courteous.

2025-10-04

Nous avons passé un excellent moment dans votre bel hôtel et avons apprécié l’amabilité et le professionnalisme du personnel.

2025-10-04

Your entire crew of people were great and very accommodating.

2025-10-03

Very helpful reception staff and high level of service and professionalism in the bar and restaurant

2025-10-03

Amazing staff, great stay

2025-10-02

I want to thank not only the hotel management, but also the helpful receptionists, the dining room and bar staff, as well as the exemplary cleaning.

2025-10-02

staff were great!

2025-10-01

Grazie per l’accoglienza ricevuta e per il supporto nella gestione di alcune faccende personali risolte prontamente

2025-10-01

Staff was fabulous! Bartender was amazing!

2025-10-01

I feel that the staff at the hotel are generally very nice and helpful, especially the more mature woman at the front desk. Thank you for trying to be as helpful as you can be. Also the staff in the ‘breakfast’ room are also very nice and helpful.

2025-10-01

We had a lovely stay.

2025-10-01

Thank you to all staff for a very pleasant stay

2025-10-01

Un particolare ringraziamento alla signora Irene, addetta alla sala ristorazione

2025-09-30

Sono cliente del ristorante. Complimenti alla cucina, varietà della proposta gastronomica alta. Personale di sala gentile, professionale e competente. Servizio attento, professionale ed empatico. Bello vedere persone che lavorano con il sorriso.

2025-09-30

There is a very good team , overrall ( reception, waiters , kitchen , bar , house keepers ) and we are very glad to meet them every time.Many thanks to all for a good job