Hotel Ercolini & Savi

2025-04-14

Loved our stay! Yummy breakfast friendly staff nice central location! Thank you!

2025-04-14

Nice job caring for and facilitating medical care for the injured guest.

2025-04-13

Excellent welcoming staff

2025-04-12

Thanks for your great service. Breakfast was great‼️

2025-04-09

Thank you so much for facilitating a quick and easy room change when requested. Your management and staff were so helpful and polite.

2025-04-08

The young gentleman bar tender was incredibly nice! He made great cocktails and had a wonderful personality.

2025-04-08

You have a very lovely hotel and the staff is so pleasant and attentive.

2025-04-06

The staff was friendly and efficient and professional. We enjoyed our stay very much.

2025-04-05

Perfect hotel!

2025-04-05

Front desk staff was great, Bartenders, kitchen/dining room staff were great and hard-working. Coffee machines were great

2025-04-05

super

2025-04-04

We would like thank and compliment the waiting staff, who were always friendly, efficient and helpful.

2025-04-04

Thanks for the great service

2025-04-04

Every member of the staff were helpful and informative!

2025-04-04

The entire staff was extremely friendly and helpful. You’ve hired the right people!

2025-04-03

Guilliano is the best bartender in Tuscany and his professionalism and skills weee truly stand out. What a nice young man! I hope you’ll keep him around.

2025-04-03

Thanks for a very nice stay at a wonderful hotell. Very nice staff and the breakfast was amazing

2025-04-02

Thank you

2025-04-01

In every aspect of our stay the management and staff made our stay very comfortable and went above and beyond and nothing was a problem thank you again for a lovely 7 days & nights at hotel Ercolini & Savi

2025-04-01

wonderful hotel, staff, rooms, restaurant, and bar!

2025-03-31

Each and every aspect of your hotel was above and beyond expectation. The personnel, the facility and the accommodations were wonderful. The staff was exceptionally accommodating and friendly. I had an extremely enjoyable experience! Thank you !

2025-03-30

Ringrazio il personale per l'estrema gentilezza, disponibilità e puntualità nelle risposte

2025-03-29

Breakfast buffet was delightful. An abundance of options were available, enjoyed and appreciated! Our favorites were; the coffee machine, juice selection (pineapple and multivitamin and green), fresh fruit (melon & pineapple), and pear halves, my mom enjoyed making toast with the sliced bread provided. I loved making a soft boiled egg each morning. We all enjoyed the bacon and croissants! My kids were home but I told them about the pancake machine and if they were with me at the hotel, they definitely would have enjoyed using the machine to have pancakes!

2025-03-29

Over all my experience was fine except for the bed bugs which made my week there extremely unpleaant.

2025-03-29

say hi to breakfast staff Joan and i miss them!! your hotel has perfect location, easy to walk anywhere we want to go! we could have stayed longer! But will return when we can. Train to Pisa was very slow with many stops, airport is lovely and very modern. We enjoyed train from Milan and would do this again! Let me know when you have specials!

2025-03-28

Personnel at the front desk and in the breakfast area were polite, friendly and helpful.

2025-03-25

Guiliano, at the bar, was WONDERFUL!! He was friendly, composed, and attentive every night! He made our stay SO ENJOYABLE! The front desk staff was very friendly and helpful as well. The breakfast staff was helpful and lovely. The food was mostly EXCELLENT!

2025-03-25

thanks to the office staff for booking a private winery tour for me

2025-03-24

A wonderful hotel. So pleased to return March 2025. Special thanks to Irene in the restaurant but all the staff were very friendly and helpful

2025-03-23

Well done also this time!

2025-03-23

Grazie per la cortesia e la professionalità a tutto lo staff

2025-03-23

Complimenti a Irene gentilissima e super disponibile

2025-03-23

Grazie per mantenere nel tempo un'accoglienza e una ristorazione ottima, che fanno di Voi uno dei migliori hotel di Montecatini (ne abbiamo visti parecchi)

2025-03-23

Ottima idea per il servizio parcheggio ,fornendo una tariffa agevolata che offre la possibilità di lasciare l'auto in qualsiasi luogo disponibile nelle vicinanze.

2025-03-20

Your hotel is beautiful and your staff very accommodating.

2025-03-19

Thanks for s wonderful stay.

2025-03-16

Front desk was very polite and helpful, v professional

2025-03-14

We had a pleasant stay. The breakfast buffet offered a nice variety. Our restaurant dinner was fabulous. We enjoyed the nearby shopping and restaurants as well. The central location allowed us to discover Tuscany.

2025-03-14

Alla proprietà per la cordialità dello staff

2025-03-12

Management was very accommodating We had a circuit breaker go out and a toilet that was about to over flow. We went down and reported it and everything was efficiently and quickly restored to normal. Compliments on the management and the assistance.

2025-03-12

Thanks for such joyous greetings, no matter the time of day.

2025-03-12

EVERYONE was so friendly and helpful! I noticed that if we were wearing our nametags, they would call us by name. Housekeeping services were noticeably exceptional!

2025-03-09

Grazie mille per la disponibilità e la cortesia

2025-03-07

Staff were very helpful and efficient.

2025-03-07

House keeping great, front desk assisted with questions. Bar tender friendly

2025-03-05

Cleaning Service was excellent. Breakfast Service was excellent. Gourmet Dining Service and Food was Excellent.

2025-03-05

Thank you, your attention to detail and professionalism was outstanding. My stay was very perfect.

2025-03-04

Personale alle reception gentile e cordiale

2025-03-03

Everyone was so wonderful to our group. Thank you

2025-03-03

Soggiorno molto piacevole, personale cordiale e disponibile, camera pulita e comoda,tornerò sicuramente.

2025-03-03

Ottima accoglienza ed ospitalità

2025-03-02

I would say that everyone was very professional, supportive and friendly. Thoroughly enjoyed our stay..Thank you!

2025-03-02

Compliments to our housekeeper. I got sick and asked for entire bedding be changed. She cleaned the room perfect

2025-03-02

Grazie mille, ribadisco tutti i complimenti già riferiti

2025-02-26

Очень хорошее качество работы женщины на ресепшен!!!

2025-02-25

Das Essen ist hervorragend.

2025-02-24

E' stato un bel soggiorno. Tornerò con piacere

2025-02-23

Certo. Siamo stati benissimo e grazie a tutti

2025-02-23

Grazie allo staff della reception e a chi si occupa della pulizia

2025-02-23

Complimenti per le camere e per il personale gentilissimo

2025-02-23

Sono già stato nell' hotel e ne confermo l'ottima qualità. Grande colazione e cortesia. Ci ritornerò sicuramente.

2025-02-20

Sempre.. Uno staff impeccabile con accoglienza eccezionale. Ormai è tanto che ci vengo e capisco di ricevere sempre un trattamento dí particolare riguardo

2025-02-19

Accueil au top, avec une volonté de bien faire et de faire plaisir aux hôtes. Restzurant exceptionnel La propriétaire est une personne charmante

2025-02-19

Vorrei esprimere la mia profonda gratitudine alla direzione e a tutto il personale dell'hotel per la loro attenzione e cura, per la loro cordialità e reattività. Non solo svolgi i tuoi compiti in modo professionale, ma ci metti anche l’anima. Hai creato un soggiorno confortevole per i tuoi ospiti in hotel! Questo è proprio l’hotel in cui vorrai tornare ancora e ancora!

2025-02-18

Merci pour votre accueil lors de ce court séjour. Nous reviendrons avec plaisir. Raphaël porteur de la flamme olympique de Paris 2024

2025-02-17

Complimenti a tutto lo staff sia di reception che di sala

2025-02-17

Grazie di cuore della bella accoglienza sono stati 2 giorni di puro relax ci siamo veramente sentiti coccolati.Ancora grazie.

2025-02-15

Ringrazio tutto il personale per la cortesia e professionalità dimostrata.

2025-02-14

Grazie come sempre della vs. gentilezza e cortesia dalla reception alla colazione

2025-02-13

Ringrazio tutto lo staff sempre gentile e disponibile!

2025-02-08

It was a good hotel, classic and cozy. Thanks to the receptionist,it was helpful for check in ...fast and easy

2025-02-07

Спасибо за гостеприимство и приятную атмосферу в отеле!

2025-02-05

Grazie a tutto lo staff

2025-02-05

Thank you for our wonderful time at your hotel

2025-02-03

Personale gentile , preparato e disponibile. Complimenti per la vasta scelta nella colazione, un lusso. Pulizia eccellente!

2025-02-02

Ringraziamo il personale disponibile e solerte

2025-02-02

Grande professionalità

2025-01-27

Io e mio marito siamo rimasti molto soddisfatti del nostro soggiorno presso il vostro hotel

2025-02-05

Buongiorno, sono già cliente ormai da tempo e continuerò ad esserlo, sono contento della vostra offerta Grazie

2025-01-26

Теплый прием и доброжилательное отношение.

2025-01-25

Grazie a tutti per il piacevole soggiorno.

2025-01-22

Great hotel. Friendly staff. Fantastic breakfast

2025-01-19

Grazie alla cortesia e disponibilità del personale alla reception e alle governanti

2025-01-19

Staff gentile, disponibile ed attento ad ogni richiesta. Complimenti

2025-01-16

Le ragazze alla reception sono sempre molto carine e disponibilissime ad ogni esigenza .

2025-01-12

Ringrazio per lo splendido soggiorno

2025-01-12

ci siamo trovati benissimo, grande cordialità, ottimo servizio, ristorante stupendo

2025-01-09

Thanks.

2025-01-06

Sono un clente da qualche tempo, trovo sempre piacevole soggiornare da voi

2025-01-06

We Always use this hotel when staying at Montecatini.

2025-01-04

E stato un piacevolissimo soggiorno

2025-01-04

grazie e complimenti!

2025-01-03

Molto gentili alla reception del personale

2025-01-02

Ringraziamenti al personale di sala in particolare a Irene👏

2025-01-02

Grazie anche per l'assistenza durante il mio piccolo infortunio del 31 dicembre

2025-01-01

Ringrazio per la cortesia, disponibilità e attenzione di tutto il personale e addetti all’accoglienza. I miei complimenti per l’ampia gamma di servizi che la struttura offre e la professionalità con cui sono svolti

2025-01-01

Freundlich, kompetent, hilfsbereit

2025-01-01

Scrivo in russo per i clienti russi! Это уже давно наш любимый отель, нас давно все здесь знают и ждут. Чувствуем себя как дома!!! Спасибо всем!!!

2025-01-01

Ottimo hotel, centralissimo.

2024-12-29

Ottimo servizio di ristorazione al ristorante La pecora nera.

2024-12-29

Grazie per l'ottima ospitalità ritorneremo a fine marzo Gia prenotato con offerta

2024-12-27

Beautiful place to stay, staff is extremely good and helpful, ideal location to close by amenities and transport. Satisfied with the daily housekeeping.

2024-12-27

Grazie allo Staff per la gentile attenzione e cortesia.

2024-12-25

Freundliches Personal

2024-12-24

Vuole ringraziare Irene per la sua professionalità e simpatia oltre ad essere molto disponibile..

2024-12-22

Perfetto accoglienza Personale preparato

2024-12-20

desideriamo esprimere il nostro più sincero ringraziamento per l'eccellente ospitalità ricevuta durante il nostro recente soggiorno. Abbiamo apprezzato moltissimo la cura e l'attenzione che ci sono state riservate, la professionalità del vostro personale e la qualità dei servizi. Vi ringraziamo per tutto e consiglieremo la vostra struttura a amici e familiari

2024-12-15

Complimenti soprattutto per la gradevolissima accoglienza

2024-12-15

Volevo ringraziare la direzione e segnalare la professionalità e cortesia di tutto il personale

2024-12-14

I have provided my feedback: my husband and I felt very much welcomed and enjoyed very much staying in this excellent hotel.

2024-12-14

Educati, precisi, decisamente all’altezza Grazie

2024-12-13

Your staff in the dining room was outstanding. there was a young women on several days that should be commended for her service. She was very friendly and engaging. I do not know her name but she had short light hair. I did notice that the staff that was on in the mrning was still working late into the evening. It seemed to be a very long day.

2024-12-13

Collazione favoloso e personale molto gentile e di aiuto.

2024-12-13

Che dire,siete uno staff veramente preparato e sempre pronti all esigenza del cliente .Bravi.

2024-12-12

GRAZIE TOP

2024-12-09

Siamo stati benissimo e speriamo di tornarci presto tipo a carnevale

2024-12-09

L'accueil et le service client est parfait. De la réception à la salle de restaurant en passant par le personnel en charge des chambres et les barmaids.

2024-12-08

Personale gentile e attento al cliente davvero complimenti

2024-12-08

Grazie per la vostra gentilezza

2024-12-04

Per Anna e Giorgio è come sentirsi a casa, con in più la gentilezza e affabilità di ogni comportamento dello staff. Quindi grazie e complimenti!

2024-12-02

E' un'ottima struttura in tutti i suoi servizi

2024-12-01

Personale cortese e competente. Anche al vostro ristorante

2024-11-29

Kudos to front desk personnel and to the restaurant waitstaff. They were superb

2024-11-28

merci pour votre accueil.le service du restaurant remarquable tres professionel.chambre impeccable .tranquille.j etais déja venue et suis revenue sans soucis. grazie mile per tutto

2024-11-28

Grazie per la cordiale ospitalita

2024-11-26

The owner is hands on and made our stay special. The restaurant is outstanding and the morning breakfast Provided many great choices.

2024-11-24

Un plauso in particolare per la colazione, davvero eccezionale e gestita egregiamente dal personale gentilissimo

2024-11-23

Abbiamo apprezzato la vostra accoglienza e il confort della struttura. In particolare il tour gastronomico che ci ha allietato durante il nostro pernottamento.

2024-11-20

The head bartender (lady) was great. She had the most pleasant personality and wonderful smile. She worked very hard to take care of the guests. She also worked the breakfast service.

2024-11-20

The staff was very friendly, polite & knowledgeable

2024-11-20

Thanks, you made us feel very welcomed we enjoyed our stay and would love to return someday.

2024-11-19

Thank you to all the servers, bar tenders and front desk staff as well to staff that cleaned our room.

2024-11-19

We thoroughly enjoyed our stay! The staff was awesome

2024-11-19

thank you

2024-11-19

Приезжаем не в первый раз.учитывают все запросы.спасибо.обязательно вернемся к вам!

2024-11-19

Thank you to a wonderful staff

2024-11-18

I was reading in the bar one afternoon and the owner saw me and turned on the lights for me. Her attention to customer needs was very special.

2024-11-18

Everytime is a pleasure to stay with you Thank you very much for all and see you next time

2024-11-16

A lovely hotel with top-notch service.

2024-11-12

Everyone courteous and available for questions and concerns. Areas clean and employees professional.

2024-11-12

It was a pleasure to Stay at Ercolini e Savi. One of the most comfortable hotels in my many visits to Italy. Beautiful hotel, wonderful staff and great amenities.

2024-11-12

The staff was very friendly and accomidating.

2024-11-11

Ci siamo trovati benissimo come ospitalità e servizio

2024-11-10

La cena è stata ottima ed il servizio puntuale. Complimenti.

2024-11-09

Eine sehr guteAuswahl des Personal und alle gut geschult. Eine gemütliche Athmosphäre

2024-11-03

Grazie per la gentilezza e la disponibilità di tutto il personale

2024-11-03

Gentilezza e disponibilità

2024-11-03

Per la gentilezza, disponibilità e accoglienza che non sempre riceve chi trascorre una sola notte in un hotel.

2024-11-03

Qualunque volta che torniamo a Montecatini si torna da voi perche ci sentiamo accolti e tutto e' molto professionale.

2024-11-02

Ringrazio per la gentilezza e per la disponibile del personale accoglienza. Purtroppo, non ricordo il nome della signora che era in servizio 1 novembre verso le 19, ma volevo ringraziarla per la disponibilità. Inoltre abbiamo molto apprezzato le camere a due a due comunicanti

2024-11-01

Sincères remerciements à tout personnel de l hôtel, très gentil, souriant et disponible.

2024-11-01

Remerciements à tous les employés de l hotel

2024-10-31

All the staff in the hotel were very pleasant and helpful.

2024-10-31

Keep up the good work. Keep up the friendly accommodation, the good verification of the room and everyday changed of toilettries. I hope we can comeback soon. The hotel sorroundings was great. Have a nice day!

2024-10-31

Monsieur. Le personnel ait formidable, chaleureux, serviable Cordialement M.Jouval Joël

2024-10-31

. Common area downstairs good . Breakfast food same ever day . But Love pancake machine Room size nice as well as bathroom and pretty

2024-10-29

I cant say enough good things about the staff of the whole hotel, Everyone was kind and courteous!

2024-10-29

The restaurant personnel were very accommodating and helpful, especially the female manager.

2024-10-27

The booking staff and front desk were extremely receptive to my change in plan to accommodate three people in two rooms rather than in one room. This made the stay wonderful!

2024-10-26

Everything else was lovely

2024-10-25

Your hotel was gorgeous.

2024-10-25

The waiters were very proficient and Katia at the front desk was very helpful

2024-10-22

Thank you for an enjoyable stay

2024-10-22

At the hotel is incredible, everyone is always willing to help and very positive. Nice job!

2024-10-22

Everyone was always very cordial, helpful, smiling. They managed to be courteous even when a large group came in and asked a million questions at the same time. The lovely woman who cleaned my room did an excellent job.

2024-10-22

Wonderful stay and marvellous breakfast. Thanks for the extra bed for our child.

2024-10-20

This hotel was absolutely wonderful, the staff were friendly and informative, the room was spacious, clean, just perfect, the breakfast was so tasty, so many fresh health options including fresh honey. We also loved the lobby and its groovy bar and had an amazing dinner fancy dinner in the restaurant. Overall everything was 10/10 and would definitely come back to stay here next time we travel to Italy. Thank you

2024-10-19

Te bartender and the breakfast staff were great. The housekeeping staff i talked to were really nice

2024-10-19

Marina (?) at the bar and ALL the breakfast staff was have been fantastic.

2024-10-18

All of the staff was very professional. Particularly enjoyed the delicious breakfasts.

2024-10-17

Everyone was nice and polite. They were very knowledgeable and helpful when we had questions. Everything was nice and clean.

2024-10-17

Благодарю за Ваш труд

2024-10-17

The convenience of the restaurant was perfect. Delicious food - and beautiful setting.

2024-10-16

Thank you for making us feel welcome.

2024-10-15

The staff was very helpful and polite.

2024-10-12

It is a lovely hotel and accommodations were very comfortable.

2024-10-10

Food was delicious and nutritional...all staff very professional.

2024-10-10

Wonderful experience

2024-10-09

The staff was always courteous and professional in fulfilling their duties.

2024-10-09

Very comfortable room with everything that is necessary. The staff was helpful at the front desk and the maids cleaned the room well. Plenty of space for all luggage contents. Handy toilette with large shower and several towels.

2024-10-08

Staff members very helpful. Loved the hotel

2024-10-08

The entire staff was extremely courteous and helpful! The restaurant was excellent!

2024-10-07

Äußerst professionelles Personal.

2024-10-06

nous avons été très bien servi

2024-10-04

L'accoglienza e la gentilezza sono i vostri valori assoluti; un codice etico di grande valore che permette a noi di sentirci a casa in una struttura di grande eleganza. Sono rimasto colpito dalla raffinatezza della piccola sala de La pecora nera. Non l'avevo mai vista. Complimenti sempre grazie ancora..

2024-10-04

Appreciate front desk staff who assisted me in locating my missing suitcase with British Airlines and notified me of where it was being shipped. She made it much easier to enjoy our tour that day. I greatly appreciate her going above and beyond her daily duties.

2024-10-04

Front desk was helpful when needed.

2024-10-03

Thanks. Our stay was great

2024-10-06

Semplicemente siete deliziosi uno staff molto preparato e cortese ,sempre pronti per ogni esigenza del cliente complimenti a tutti voi

2024-10-02

During breakfast hours ALL the servers/helpers were ALWAYS so helpful and friendly!!!

2024-09-29

Front desk staff is very welcoming and helpful. Housekeeping staff does excellent job! We enjoyed our stay very much.

2024-09-28

The dinner in your Michelin restaurant was excellant!

2024-09-25

The general staff and reception staff were very helpful and always courteous. Credit to the company and good customer support

2024-09-25

The staff were friendly and helpful. The food was excellent.

2024-09-25

Great dinner in the A+ restaurant. Delicious! Clean rooms. Lovely reception area. Enjoyed our stay

2024-09-24

For me Montecatini Terme is Ercolini. No question. I love this place.

2024-09-24

The hotel is elegant and the staff is very friendly and efficient.

2024-09-22

Thanks you for a safe and beautiful environment. It was so lovely to stay in a traditional Italian hotel.

2024-09-22

When the owner popped in to say hello at dinner (or was it breakfast?) - that was classy. Thank you.

2024-09-22

Thank you for keeping my small bag until my return from Sicily

2024-09-22

We had a wonderful stay an all staff were most helpful in all the operational areas of the hotel

2024-09-22

Wonderful stay, many thanks!

2024-09-21

Breakfast staff was very friendly and helpful.

2024-09-19

Everyone and everything was wonderful

2024-09-18

We had a very happy and pleasant stay. The staff were wonderful, very warm, helpful and patient.

2024-09-18

Zimmerreinigung sowie Personal an der Rezeption und zum Frühstück sind sehr zuvorkommend.

2024-09-17

Excellent staff, everyone was so courteous and friendly, the owner was amazing and so vibrant

2024-09-16

My special thanks to Filomena.

2024-09-15

Staff was extremely friendly and helpful.

2024-09-15

Grazie a tutto lo staff

2024-09-14

Super Mitarbeiter: innen! Alle sehr engagiert!!

2024-09-14

accoglienza eccellente La pecora nera.. sublime Ritorneremo da voi scegliendo un'altra categoria di camera

2024-09-11

Very friendly bartender and desk staff. Enjoyed our dinner in the restaurant.

2024-09-11

Our stay at your site was perfect. From the front desk to the maid service, to the very good breakfasts, the luggage handling, and the room accommodations, all was a great experience.

2024-09-08

Thank you for a lovely stay while on the Italian Grande Tour with Helen.

2024-09-08

We had a lovely stay with kind and efficient staff, especially our lovely waitress in the restaurant.

2024-09-06

Grazie sempre gentili cortesi e disponibili

2024-09-05

Overall a pleasant stay, Would consider returning

2024-09-03

Complimenti per la vostra calorosa accoglienza

2024-09-03

Vi ringrazio a nome della mia Famiglia, per l'accoglienza, la gentilezza, simpatia e professionalità dimostrata in ogni occasione.

2024-09-03

The lady at breakfast very sweet and friendly. She got me my favorite cake! It is a very nice hotel. Room spacious and clean. Lots of storage space. Breakfast excellent. Thank you.

2024-09-03

Tutto lo staff dell'albergo è stato molto gentile e disponibile alle richieste di informazioni.

2024-09-02

Thank you for a lovely stay.

2024-09-02

Ciao grazie mi sono trovata molto bene hotel elegante .persone molto gentile

2024-09-02

posto eccezionale; massima disponibilita' da parte del personale, alquanto gentile e garbato.

2024-09-01

I miei apprezzamenti per la Vs struttura dove ho goduto di un ottimo soggiorno

2024-09-01

Bravi!

2024-08-31

Disponibili su tutto

2024-08-24

Anche se per pochi giorni sapete accogliere il cliente come uno di famiglia

2024-08-24

Thank ypu for good service and breakfast

2024-08-23

We loved our stay

2024-08-22

Vielen Dank für den schönen Aufenthalt in Ihrem Hotel! Ihre Mitarbeiter und Mitarbeiterinnen sind sehr freundlich, zuvorkommend und hilfsbereit! Der Aufenthalt in Ihrem Hotel hat erheblich zu dem erholsamen Urlaub beitragen. Mit freundlichen Grüßen

2024-08-22

Abbiamo trascorso 3 notti, siamo stati benissimo, ci hanno accolto con la massima gentilezza, il personale, sia della reception che della sala colazione/ristorante sono state lodevoli. Grazie di tutto

2024-08-22

Коллектив очень дружный и сплоченный, реагируют на все наши просьбы моментально

2024-08-19

Personale molto gentile e disponibile. Grazie per l'ottima accoglienza.

2024-08-18

Grazie a tutti. Siamo stati benissimo. Un grazie particolare alla Signora, a tutta la reception e ad Irene. Se non ci foste...meno male che ci siete!

2024-08-18

È stato un piacevole soggiorno grazie alla professionalità e disponibilità di tutto il personale . Esperienza più che positiva, grazie.

2024-08-17

Per la gentilezza e la professionalità incondizionata di tutti voi

2024-08-16

Grazie per l'accoglienza e la disponibilità

2024-08-16

Thank you for your hospitality.

2024-08-15

Merci pour l'accueil et l'attention que vous nous avez accordée.

2024-08-15

L'accoglienza perfetta, complimenti!

2024-08-14

Sono ormai parecchi anni che alloggio in questo Hotel per frequentare le terme e trascorrere alcuni giorni di relax. Devo dire che ho trovato sempre altissima professionalità e cortesia sia dai proprietari che da tutto il personale.

2024-08-14

Grazie come sempre dell'accoglienza e della professionalià del personale alla recepsion e di tutto l'altro personale.

2024-08-13

Come sempre ottima accoglienza, sistemazione, cordialità, la proprietaria ormai la consideriamo un’amica, sempre presente ed estremamente attenta, grazie

2024-08-13

Complimenti a tutto lo staff per la disponibilità e cortesia mostrata. Ottimo il sistema di differenziazione rifiuti ai piani delle camere.

2024-08-12

Grazie per l'accoglienza e la gentilezza, specie ad Irene

2024-08-11

Hotel elegante e raffinato. Personale accogliente, gentile e sempre disponibile a soddisfare le esigenze del cliente

2024-08-07

Siete un bel gruppo di persone molto professionali e cortesi,sempre pronte alle esigenze dei clienti, i quali sempre più esigenti, ma con il sorriso sempre pronto.complimenti a tutto il vostro staff.

2024-08-03

Accoglienza perfetta, personale sempre cortese e disponibile, servizi eccellenti e quel "quid" in più che mi ha fatto sentire "speciale"

2024-07-31

The reception desk was wonderful kind and very helpful…

2024-07-31

I loved the option of not having our room cleaned and getting a drink; the bartenders were wonderfully gracious with all our (American) requests.

2024-07-30

Děkujeme za milé a profesionální chování personálu a za krásné prostředí hotelu i samotného města. 😊

2024-07-27

I just wrote 10/10 review for both Tripadvisor and Google reviews over our stay at your hotel. We are very happy with the stay here, all the staff are extremely friendly and helpful! The dinners are spectacular and the room is always very clean! We want to specially thank Irene and Walter from the restaurant, Irene particularly❤️! She's very kind and witty, we had every evening good conversation and laughter together.

2024-07-26

Sehr gutes Personal

2024-07-24

Merci aux trois gentilles dames aux services à la clientèle pour leur dévouement à nous parler en français et dont une qui a eu la gentillesse de nous imprimer les horaires et trajets du train pour la visite de Pise et Florence. Sans elle tout cela n'aurait pas été des journées aussi agréable car nous avons eu un stress en moins.

2024-07-23

Come sempre siete molto attenti alle esigenze del cliente

2024-07-22

Molto gentili e professionali, hotel ben posizionato, centralissimo

2024-07-21

sehr nette Personal

2024-07-21

sempre gentili e disponibili

2024-07-21

Excellent sevice. Staff always polite and attentive. Looking forward to come back!

2024-07-21

Women on the receptions desk was perfect

2024-07-17

Thanks for trying to get the mold removed. And thank you for always being pleasant and helpful.

2024-07-17

Staff is fantastic, we had a problem with the door not locking but they were very helpful and when we needed ice as it was so hot they gladly helped. Lovely room and friendly staff will go back anytime. Thank you so much for making our stay so enjoyable.

2024-07-16

Everyone was awesome! Loved The Black Sheep

2024-07-16

Many thanks for a lovely stay x

2024-07-12

très bien

2024-07-11

The location of this hotel is fantastic and the staff were always as helpful as they could whenever we asked for something.

2024-07-11

Remerciements au personnel très accueillant et prenant bien soin des clients.

2024-07-11

Everything was great! People are friendly, rooms are clean, large, and have comfortable beds. All recommendations from our end!

2024-07-10

Tolles nettes Team. Schade das die Damen der Reinigung kein Englisch sprechen

2024-07-07

Cortesia e gentilezza, grazie mille.

2024-07-07

Grazie per il servizio e i consigli su come raggiungere Firenze lasciando la macchina fuori dalla città

2024-07-07

👍

2024-07-07

Your young lady behind the bar was very friendly, professional and helpful.

2024-07-05

Grazie mille!

2024-07-05

De instelling van het personeel is zeer goed. Allemaal, van housekeeping tot bediening en mensen aan de balie, zijn ze zeer kundig en vriendelijk.

2024-07-05

Personale molto gentile specialmente i camerieri della sala ristorante

2024-07-04

The maid service was exceptional clean bed every day and towels cleanliness . The staff were lovely in each area

2024-07-03

Hemos estado muy a gusto en el hotel. Para visitas las ciudades que queríamos está perfecto. Montecatini tiene tren para llegar a Florencia , eso es perfecto ya que en coche es difícil de circular. Los empleados son todos encantadores y la dueña es muy simpática y siempre está pendiente.

2024-06-29

The lady who greeted us at reception was so friendly and welcoming and seemed genuinely interested in us. She was also aware and very respectful of our desire to speak Italian and did not speak to us in English - this is rare and much appreciated.

2024-06-29

Thank you for making our holidays even better

2024-06-28

Excellent service from everyone.

2024-06-27

Wonderful tradition Tuscany hotel with very good breakfast and dinner. Especial thanks to the staff in the restaurant.

2024-06-26

Wir haben uns dort sehr wohl gefühlt. Dazu beigetragen haben u. a. die Mitarbeiter in der Rezeption, die für alle unsere Wünsche und Anliegen zu verschiedenen Themen immer eine Lösung gefunden haben.

2024-06-26

Thank you very much for your hospitality, kind hearts and desire to help in any situation.

2024-06-26

Siamo stati benissimo. Ritorneremo!

2024-06-26

Many thanks to reception for their advice re spas to visit. Also special thanks to Irena, head waitress, and Walter for being very attentive and accommodating with a gluten free diet. Thanks

2024-06-26

After having traveled a lot over the past decade or so, I've come to understand that, regardless of the quality of the accommodation, hospitality is always about the smiles on the faces of the people welcoming you, as much as it is about efficiency and easy communication, In that respect, we (my family and I) were very happy with the hotel. Noticing my birthday also makes the interaction more personal, which is important.

2024-06-24

Tutto di buon livello personale attento e gentile

2024-06-22

Grazie tante!

2024-06-22

Un grosso complimento alle ragazze della reception ,sempre carine e disponibilissime . Brave

2024-06-18

Struttura molto bella e personale cordiale

2024-06-16

La camera era bella e il letto comodo e la cena molto buona, anche la colazione ottima

2024-06-15

Beautiful hotel with friendly helpful staff.

2024-06-15

Thank-you for the variety of breakfast choices, especially the prunes, tomatoes, natural water, and croissants. The dinner roast pork served with a fanfare and lit flares was an especially delightful surprise.

2024-06-15

Bedankt voor het onvergetelijk verblijf bij u. Voornamelijk het vriendelijke en behulpzame personeel willen wij hierbij bedanken.

2024-06-15

Very pleasant stay, thank you.

2024-06-14

Very pleasant

2024-06-11

Wonderful hotel in a beautiful and quaint town.

2024-06-11

Lovely stay, everyone that we spoke to at the hotel were all so pleasant and helpful

2024-06-11

Wir haben uns sehr wohl gefühlt in der sehr freundlichen Atmosphäre!

2024-06-11

Everyone was so kind and helpful. We loved the personality of the hotel itself and the staff.

2024-06-11

Everyone was very helpful at all times . Grazie Mille.

2024-06-11

Irene and Maya are amazing! I have a food allergy and they took great care of me!

2024-06-11

We had a beautiful, corner room. We took advantage of the free beverage from the bar if we didn't use the maid service. We appreciated that option. We always make our own bed and don't need fresh towels every day.

2024-06-11

The main lobby, dining room, outdoor lounge area and dining area were beautiful! The windows in our room were also excellent quality. The bed was very comfortable as well! The location of hotel is also excellent! The staff were very friendly and helpful/courteous!

2024-06-10

Sehr schön

2024-06-09

Gentili e disponibili

2024-06-08

Grazie Mille 😘

2024-06-07

Alla maitre e ai due camerieri del Pecora Nera. Molto esaurienti nel descrivere le portate.

2024-06-04

An das gesamte Team.

2024-06-04

Personnel accueillant et competant

2024-06-03

Che dire tutto bene e rilassante

2024-06-03

You have a great hotel! It could use a few upgrades/ minor changes! Such as red carpet on stairs!

2024-06-03

Thank you for a wonderful stay, it was very enjoyable and felt like an authentic Italian stay.

2024-06-01

Always smiley faces, great atmosphere

2024-05-31

Un agradecimiento a todo el personal desde el primer contacto hasta el último. Tienen ustedes un personal superprofesionalizado y superempático. Cuídenlos.

2024-05-28

Beautiful place. Good locaties. The breakfast was completere overwhelming

2024-05-28

Vey kinly people. Good hospitality

2024-05-27

Anche se per poco tempo siamo stati benissimo e soprattutto siamo stati accolti con un bel sorriso ad ogni incontro

2024-05-26

Siamo rimasti molto contenti del soggiorno presso di voi. Grazie.

2024-05-25

Thank you for making our stay pleasant and stressless.

2024-05-25

Sono stati molto gentili e disponibili. Ottima cena fatta al ristorante la Pecora nera personale competente

2024-05-24

Спасибо всему персоналу за хороший отдых

2024-05-20

Staff at front desk, dining room & bar were all very helpful & polite & made our stay a happy place to stay.

2024-05-19

Tutto il personale è cordiale nell' accoglienza e sollecito nel risolvere le eventuali problematiche. È stato un soggiorno veramente piacevole!!!

2024-05-19

Lovely hotel and well managed staff,friendly, knowledgeable. Would certainly will recommend,

2024-05-18

None, our stay was superb.

2024-05-17

Grazie per la cortesia

2024-05-15

Staff was pleasant and accommodating- thank you for their ability to speak English

2024-05-15

The staff was gracious and helpful Thank you for their professionalism

2024-05-15

You do a wonderful job!

2024-05-15

Fantastic breakfast selections.

2024-05-15

VERY HAPPY WITH MANAGEMENT.

2024-05-14

Overall, a lovely and welcoming hotel.

2024-05-14

Everyone I have come in contact with at the hotel have been top notch! Friendly, kind and helpful. Thank you for a wonderful stay 😊

2024-05-11

Хотелось бы поблагодарить хозяйку, она лично принимает участие в приёме гостей. Все было очень мило и приятно

2024-05-08

Each and every staff member was wonderful!!

2024-05-07

Herzlich und Fachlich

2024-05-05

Grazie per averci fatto fare il check out un pochino più tardi senza nessuna conseguenza. torneremo

2024-05-05

GRAZIE A TUTTO IL PERSONALE TROPPA ATTESA NELLE PORTATE

2024-05-04

Thanks for the hospitality

2024-05-04

Yes I personally asked the receptionist to give my compliments to the cleaning staff as the young lady does an excellent job and is very friendly. The Breakfast wait staff are courteous and helpful too. We have found the reception staff all have been very helpful especially when I became ill with the flu and asthma. We were directed to medical assistance.

2024-05-04

Thank you very much for all of your assistance.

2024-05-01

Thank you for making our stay such a lovely experience.

2024-05-01

Thank you for making us Americans feel welcome in your beautiful country!

2024-04-28

Un ringraziamento speciale alla signora Luciana, sempre attenta ai suoi ospiti e anche a tutto il personale.

2024-04-24

My stay was so enjoyable. All the staff were very helpful and friendly. Your breakfast was delicious.

2024-04-24

A big thank you to all the restaurant staff. They are dedicated, friendly and so nice.

2024-04-24

Everyone was helpful and friendly.

2024-04-24

Thoroughly enjoyed our stay at your hotel. Thank you!

2024-04-23

Two thumbs up for Dmitri. He went above and beyond to help us with extension cord, blankets, keys and restaurant reservations.

2024-04-21

Vi ringrazio per la Vs.professionalita'e disponibilità Cordiali saluti

2024-04-21

Parabéns

2024-04-21

From many years of traveling your overall professionalism and attention ranks with the best of the best. For our visits to Montecatine you will remain our favorite place to stay!

2024-04-21

Fine job catering to our large group.