Hotel Ercolini & Savi
Lingua
Hotel Ercolini & Savi
Lingua2026-10-25
Ringrazio tutto lo staff: in primis per la cena e per la colazione a buffet. Credo che in poche strutture si trovi questo livello di ristorazione. Per la pulizia della camera . Per la reception.
2026-10-24
Grazie per il piacevole soggiorno e complimenti per la professionalità
2026-10-24
Love my amazing dinner at you restaurant!
2026-10-23
Das große Plus ist der Service: die freundlichen Mitarbeiter im Restaurant, der aufmerksame Zimmerservice, außerdem die Sauberkeit und die ausgeteichnete Küche!
2026-10-22
The staff is wonderful. What lovely people!
2026-10-21
Housekeeping has done a great job
2026-10-19
the manager was always busy overseeing the entire building, the staff at the front desk were always friendly, the breakfast was always tasty and lots of choices and the bartender was always pleasant with a nice smile 😊
2026-10-19
Your bartender was an AMAZING young man-so friendly, so welcoming and ALWAYS smiling My room was always clean and tidy every day
2026-10-19
The dining room staff were excellent and very helpful in filling our water bottles in the morning. The food at breakfast was excellent and the dinner was as well.
2026-10-19
The staff was very nice. I appreciate that at breakfast time I was given a tray of gluten free and lactose free options.
2026-10-18
This has been a wonderful stay, your hotel is beautiful and every interaction with the staff has been friendly and positive.
2026-10-18
Every employee we came in contact with were friendly and very helpful. The restaurant staff were cheerful and helpful, as were the terrific front desk staff.
2026-10-17
The staff all were amazing. They were very friendly and very willing to make our stay comfortable.
2026-10-17
Amazing service!
2026-10-17
Every employee was wonderful. Bartender always smiled - warm and friendly. Front desk agents were very kind. There was a man that was helping me learn Italian at the front desk. So much fun.. Thank you for everything xo
2026-10-17
the hotel is very quaint. The rooms and hallways were spacious. The staff were very friendly
2026-10-17
We really enjoyed our stay! Everything news always smiling and welcoming!
2026-10-17
Overall, it was a good stay. Everyone was helpful.
2026-10-17
Great hotel Nice area
2026-10-17
Lounge bar attendant was very friendly and knowledgeable.
2026-10-17
Absolutely wonderful stay
2026-10-17
The people that work in the hotel were excellent.
2026-10-17
Had a lovely stay, your bartender was so helpful in getting me the Aperitif I was looking for…much appreciated, thank-you.
2026-10-17
Thank you for the friendly service and timely care. The bartender was very kind and always had a big smile and knowledgeable!
2026-10-17
The room was good, breakfasts were good, and everyone on your staff who we had contact with was professional and wonderful.
2026-10-17
- Thank you for providing a small gift for not utilizing housekeeping. That was a very nice surprise. - The quality of the breakfast was excellent; the croissants and all baked goods were amazing and the fruit was excellent
2026-10-16
Staff were very nice and helpful.
2026-10-15
Giovanni (young bartender) was amazing and always friendly and happy to help out. He made our stay even more special because he truly enjoys his job.
2026-10-15
Everyone was so very friendly and helpful.I would gladly recommend your hotel to anyone back home who was looking for a place to stay .Thank you for helping to make my stay unforgettable
2026-10-14
Servizio eccellente, attento e professionale
2026-10-14
Front desk staff was great. Always friendly and helpful
2026-10-14
Your bar tender is wonderful. Very friendly and helpful. Also makes a terrific drink.
2026-10-14
Bartender was great 👍
2026-10-14
Thank you for a wonderful stay.
2026-10-14
Fabians and Mena always had a smile, listened and provided wonderful advice and service. Thank you. The young gentleman in the bar with the bright smile was charming and provided great service even as the numbers of patrons increased. And the local red wine was wonderful!
2026-10-14
Beautiful hotel! Terrific location! Wait staff is friendly and helpful!
2026-10-14
Thank you for creating such a warm and welcoming atmosphere. What a beautiful touch to have the owner come over to each of our tables, introduce herself so graciously and warmly welcome us. It is evedent in her employees that she treats then in the same way too. The employees seem happy ti be wrking here and always treated us with kindness and respect.
2026-10-14
The staff are all very lovely and warm, they work very hard to please the customer and I was amazed at their professionalism. The building and rooms are clean.
2026-10-14
Front desk was always so sweet when I would drop off or pick up my key.
2026-10-14
Thankyou to all the staff at the hotel, we really enjoyed our half board stay and the food was excellent at breakfast and every eveening. Particular thanks to Walter and Irene in the Dining Room, to the lady owner / manage, reception staff, and also to the cleaning staff. Just one minor observation related to the fact that the evening menu would benefit from a vegetarian option. We are not vegetarians however we choose not to eat Beef and Calamari for example. Beef choices featured quite heavily, sometimes 2 Beef options out of the 3 choices. Great location, nice ambiance and decorations throughout.
2026-10-14
Thank you. We had a wonderful time
2026-10-13
enjoyed our stay would come back
2026-10-13
Wonderful stay with our Collette group. Facility is beautiful, and perfectly situated in Montecitini. Your bartender was awesome, friendly and courteous.
2026-10-13
Thank you checking us in quickly. Bartender was very nice efficient in making so many drinks. Cleaning staff did a wonderful job.
2026-10-11
Well received. Very polite and helpful xx
2026-10-10
Gentilissimo staff, è stato un piacere soggiornare presso la vostra struttura, cortesia, cordialità e pulizia eccellenti. Arrivederci buona vita!
2026-10-10
Great place! comfortable clean and friendly! Would highly recommend!
2026-10-10
Thank you Late at the front desk! You were so kind and helpful and pleasant. Thank you to all the breakfast area crew. You were all so polite, helpful, and service oriented.
2026-10-10
In ottima posizione centrale Accoglienza ottima attenti a ogni richiesta Camera accogliente spaziosa e pulita Ristorazione ottima Lo consiglio
2026-10-10
We had such a wonderful stay. Every single employee we encountered was gracious and welcoming. The hotel was beautiful. Accommodations were spacious and clean. The cocktails were fabulous. The breakfast was lovely each morning. Our dinner at your restaurant was among our best in all of Italy. This was our first trip to Europe and it was made memorable by your hospitality.
2026-10-09
The waiter Walter was excellent
2026-10-09
Grazie x la Vs. Cortesia e disponibilità
2026-10-08
The lady who booked us in (and checked us out) was particularly helpful. We really appreciated her efforts to allow us to check in early.
2026-10-08
Buongiorno Grazie per l'attenzione
2026-10-08
Grazie, molto bene. a tutta la struttura
2026-10-07
Thank You for making my stay at Hotel Ercolini & Savi so relaxing & enjoyable
2026-10-07
To the front desk for printing out our vouchers for the next leg of our trip to Ireland. Thank you very much for your support and kindness.
2026-10-07
Çok teşekkürler
2026-10-07
Very friendly staff at the reception , cleaning and breakfast
2026-10-07
The bar tender Giuliano was the best super nice, friendly, charming, handsome, kind, considerate, helpful. A fantastic great guy. He Is Rock Star.
2026-10-06
Feel like at home
2026-10-06
Mi sono trovata bene fatta eccezione x il prezzo pagato
2026-10-05
Accoglienza ottima
2026-10-05
Had a wonderful stay. Special thanks to Juliano, the bartender, great recommendations for restaurants and was wonderful to our whole group. Great representative of your hotel
2026-10-04
Thanks for the use of an extension cord for medical equipment. Thank you for trying to remedy the window issue in our first room.
2026-10-04
Loved seeing the owner roaming the halls and generally interested in her guests.
2026-10-03
All employees were helpful, respectful and very welcoming.
2026-10-01
Staff were courteous, friendly and helpful
2026-10-01
The cleaning staff was excellent.
2026-10-01
All the staff were lovely. Incredibly welcoming and attentive. This was my first stay in a hotel abroad and I can only hope that every other hotel is as good as this one. Compliments especially to the breakfast staff, couldn’t have been more friendly.
2026-10-01
Beautiful hotel! The staff was friendly and the bartender was knowledgeable, helpful and very good to our group. Heard numerous compliments from many on the group about him.
2026-10-01
The Desk Staff and the Bar Staff were so friendly and accommodating! Housekeeping was exceptional! Love this place and will stay there when I return!
2026-10-01
My stay with you as a Grand Circle Travel customer was delightful. Yours is a beautiful European hotel, it was very clean and your staff is wonderful! Thank you so much!
2026-10-01
We had the most amazing time. The staff were all amazing. Especially the bartender Juliano. Such a friendly man and made our time in the lounge/patio that much more enjoyable with his excellent service. We hope to return in the future
2026-09-30
Front desk very responsive to immediate needs
2026-09-30
Great staff
2026-09-30
This was my second visit and everything was perfect. The breakfast team were always cheerful and the reception team were always so welcoming
2026-09-30
Мы очень довольны как персоналом так и отелем!
2026-09-30
From the moment we checked in the entire staff has been wonderfully accommodating. The meals have been delicious and the wait staff delightful. The young bartender just added to our experience with his expertise and genuine welcoming smile
2026-09-30
The front desk ladies were very helpful with reservations and hair services. Also the bartender was very friendly and cheerful - he was a real joy!
2026-09-29
I wanna thank the whole staff and family. Specifically Luciano (bartender) for his excellent/efficient service and recommendations in town. Also, Marco for excellent hospitality at the restaurant. The whole staff was extremely friendly and the food was delicious. Thank you for a memorable experience and I hope to be back sooner than later!
2026-09-29
We had a wonderful stay at your hotel. The bartender was the best! We love the coupon for a free drink if we decided to not have the room cleaned. Brilliant idea! Thank you very much for your amazing service.
2026-09-29
Все были очень вежливые! Мы в восторге от отеля и персонала
2026-09-29
Overall, a great experience. The air conditioner was only complaint
2026-09-29
Juliano in the bar area went above and beyond in his service. He was kind and courteous at all times. The breakfast staff were prompt and friendly every morning, always smiling and eager to help. The front desk staff were extremely helpful with suggestions and directions when we asked for assistance
2026-09-27
Grazie sempre per l'accoglienza e a pazienza alle nostre richieste
2026-09-27
Thank you for a great stay
2026-09-25
I feel like I’m part of the family, the staff knows my likes, the bartender knows my drink/where to charge, the staff have answered all my needs and requests . Everyone I have encountered are so gracious; I adore this gem and want to return
2026-09-25
Ragazze fantastiche sempre gentili ,sveglie e disponibili un grande e elogio a queste stupende donne
2026-09-23
Abbiamo trascorso un soggiorno davvero piacevole nel vostro hotel.
2026-09-22
Thankyou for our pleasant stay it is always a pleasure to visit all the way from New Zealand.. I acknowledged and thanked all the staff I had contact with.. well done Ercolini, and I do not hesitate to refer you to my friends when they visit your beautiful country.. Thankyou very much once again and also for my birthday message ..That was a special touch.Kindest regards Maria.. see you in 2027…😇
2026-09-22
Enjoyed my stay & would recomend u to anyone 👍Love this Area!!
2026-09-22
Everyone I interacted with was pleasant and very helpful.
2026-09-22
The restaurant wait staff staff and food was absolutely amazing - Fine Dining at its best ! The front desk staff and breakfast crew were extremely friendly and the food was perfect to start compliment to start my day. Thank you for an enjoyable stay !
2026-09-22
The staff was so courteous and went out of their way to take if our needs. Loved the dining room attendants they were perfect
2026-09-22
Indeed, the family, the employees, the food, and the attention to cleanliness in my room was all very wonderful. But the very bad Wi-Fi caused many problems for me. I was in a remote area of the building.
2026-09-21
Ringrazio tutto lo staff x cortesia, professionalità e disponibilità
2026-09-21
The Hotel was very clean and tidy, the Staff were above and beyond. We loved our stay. Thankyou
2026-09-20
Thank you for an enjoyable stay. Nice being close to everything. Love having an in-house bar with a very pleasant bartender who helped me out when I was having a blood sugar low. Love the side patio where our group enjoyed social time together in the evening.
2026-09-20
Desideriamo ringraziare di cuore la Direzione dell’albergo per aver organizzato la cena del nostro matrimonio in modo impeccabile. Abbiamo trovato uno staff semplicemente splendido: cordiale, preparato, professionale e sempre disponibile a soddisfare ogni nostra esigenza. La loro attenzione, gentilezza e cura dei dettagli hanno contribuito a rendere questa serata ancora più speciale e indimenticabile. Grazie davvero a tutta la Direzione e a ogni membro dello staff per la professionalità e il calore con cui ci avete accompagnato in un giorno così importante per noi.
2026-09-18
Everyone was very friendly, helpful, and knowledgeable. It was a wonderful hotel. Comfortable and very clean. So ebjoyable
2026-09-18
Рахмет. Спасибо.
2026-09-18
Competent and friendly staff, particularly the bar staff.
2026-09-18
The staff was very accommodating to our needs, so friendly and helpful we had a delightful stay.
2026-09-18
Juliana the bar worker. Very friendly and attentive
2026-09-17
Staff was kind and helpful! I appreciated the offer of a free drink if cleaning service was not needed. As a solo traveler, I only needed service every other day.
2026-09-16
Was a lovely well organised stay. We all really enjoyed it Perhaps at breakfast corks gave facility to poach or fry eggs and also cooked tomatoes and mushrooms and possibly smoked salmon
2026-09-16
Love the drink voucher and eco savings of skipping daily housekeeping
2026-09-16
thank you to all friendly staffs of the hotel, specially bar staffs.
2026-09-15
Very rare that you meet the manager of the establishment he was a lovely lady and very cordial hotel stay was excellent accommodations or excellent. Had a great trip. Thank you very much.
2026-09-15
Everyone was very helpful and friendly.
2026-09-15
wonderful desk staff, barman Julian was fantastic to us9 we were a big group)
2026-09-15
From owner to everyone else staffed! All very friendly and courteous
2026-09-15
Juliano the bartender was very attentive
2026-09-15
Excellent staff on reception and bar staff providing bottle of wine for room
2026-09-14
Very enjoyable stay. Facilities were clean and well taken care of(except for the elevator call button on the 4th floor). Staff very pleasant and helpful. Thanks!
2026-09-14
Thank you for a very pleasant stay! Staff is very helpful and friendly.
2026-09-13
Staff at morning breakfast was exceptional
2026-09-13
Cordialità al top
2026-09-12
Many thanks for your hospitality. Breakfast was lovely, great service. Reception/lounge area is bright, calm & relaxing. Very good staff on reception. I felt safe & secure!
2026-09-12
Very friendly and informative and helpful
2026-09-12
I wanted to share how great Irene has been with me during dinner and breakfast. She made a difference in making my experience at your hotel really nice.
2026-09-12
Everyone was very friendly and helpful
2026-09-11
Direzione e personale ineccepibile!!!
2026-09-10
The breakfast staff were amazing and accommodating - the front end reception staff were very pleasant and helpful
2026-09-09
We are very impressed with your staff in particular. Helpful and friendly!!!
2026-09-09
Thank you all for making my holiday very enjoyable.
2026-09-09
Thank you to all your staff. They were all very complimentary to your Italian hospitality
2026-09-09
All staff were very friendly and helpful. Special mention to Irene for her kindness, helpfulness and knowledge to help with my lactose intolerance.
2026-09-09
Thanks for a lovely stay
2026-09-09
Grazie !
2026-09-07
Amazing and tidy hotel
2026-09-07
L’accueil était parfait, Mr et Mme très gentils, le service était impeccable
2026-09-06
You were all wonderful
2026-09-06
Thanks to all the catering, cleaning and bar staff especially coping with seniors on a coach trip. Enjoyed exploring Tuscany
2026-09-06
notre séjour a été court mais très agréable, accueil en français à la réception très appréciable, chambre confortable, très bonne literie, bel environnement, nous avons été très satisfaits.
2026-09-05
Scritto recensione positiva su Google
2026-09-05
Un personnel très qualifié et compétent.
2026-09-05
Nothing to add
2026-09-03
Моя семья отдыхает в вашем отеле 12 лет. Мы приезжаем к вам с большим удовольствием. Ваше внимание ресторан и доброжелательный коллектив заслуживает максимальной оценке. Спасибо
2026-09-03
Merci pour votre accueil et gentillesse
2026-09-03
Remerciements pour l’ensemble du personnel Efficacité et gentillesse Accueil bar restauration et personnel d’étage La chambre toujours bien tenue réassortiment régulier
2026-09-03
great personel in restaurant, bar and at breakfast, cleaning and reception
2026-09-02
Lovely stay - would definitely be back
2026-09-01
Thoroughly enjoyed our stay everything was brillant
2026-08-31
Merci à tous !
2026-08-31
Un ringraziamento al personale della reception e alla signora Irene
2026-08-30
Io e la mia famiglia siamo ospiti del vs.hotel ormai da anni e ci troviamo sempre bene, segno di un impegno costante da parte vostra nei confronti del cliente. Complimenti!
2026-08-30
Lovely stay at a very fine hotel
2026-08-29
Accueil particulièrement agréable avec une personne qui parlait le français Facilité de stationnement
2026-08-29
Grazie per tutto.Siamo rimasti molto bravi con te.
2026-08-29
Thank you to Juliano ,sorry for the spelling who runs the bar, he is a great assest to your team and also Betty the breakfast support, she was amazing and lovely to our children who even draw them both pictures to say goodbye
2026-08-29
My husband and I booked a room because we visited my father in law, who lives in Montecatini Terme. We had a very pleasant stay in a beautifull, well-maintained and decorated hotel. We really felt at home and it was a pleasure to meet and greet the owner in the mornings when we were on our way to the restaurant for breakfast. Our last day there was a minor issue with the aircondition in our room, which was solved within 30 minutes – thank you for this great service! During our walks in the city we have seen many other hotels and none of those we have seen can keep up with Ercolini & Savi. We were so happy with our choice and we will definately stay at your place again next time we visit my father in law again.
2026-08-27
Nice staying
2026-08-26
All stuff is very nice and helpfull. Cleaning of room is on the high level.
2026-08-26
Grazie per essere stati molto disponibili ed averci accolto prima dell'orario
2026-08-25
Amazing service from everyone, super friendly Bar man and waiting staff at breakfast
2026-08-24
SEMPRE UN PIACERE STARE IN VOSTRO ALBERGO
2026-08-23
Complimenti per l'accoglienza, la gentilezza e la professionalità
2026-08-22
Complimenti per il vostro servizio,la vostra gentilezza e far sentire il cliente a proprio agio.
2026-08-18
Thanks to all the staff they were so friendly, welcoming and helpful but special thanks to Giuliano who was very knowledgeable with drink choices and took the time to talk and make our evenings in the bar memorable. Along with the lady who covered the bar and breakfast, i am gutted i didn't get a chance to ask her name and say goodbye. She was brilliant, always smiling, happy to talk and make us feel at home. Special thanks to the owner, she was so glamorous but always took the time to say hello in passing. You should be so proud of the hotel and all the staff. We absolutely loved our stay
2026-08-18
Always a pleasure and always accomdating. Gratzi!
2026-08-18
Sehr freundliches und kompetentes Team an der Rezeption
2026-08-18
Grazie a tutto lo staff per gentilezza e cortesia.
2026-08-19
Grazie sempre per la gentilezza e l'accoglienza di tutto lo staff che in vacanza ci fanno sentire come a casa. Un grazie particolare va alla signora Luciana e a Fabio che è sono eccellenti padroni di casa.
2026-08-17
Ringrazio la signora Luciana e tutto il suo staff veramente di cuore
2026-08-17
Complimenti per il servizio offerto nella sala ristprante. Ci siamo trovati benissimo
2026-08-17
Staff are amazing and friendly always professional
2026-08-17
Tutto super apprezzato, super soddisfatta d’aver avuto una esperienza con voi!
2026-08-16
Grazie al personale di sala. Alle signore della reception. Al personale tutto ed all Signora e a Suo figlio. Professionalità ed umanità a volte non coincidono. Qui sono una cosa sola.
2026-08-16
È stato molto gradito l’aperitivo di Ferragosto, ottima organizzazione e ampia varietà di finger food.
2026-08-15
Ci si sente a proprio agio nel vostro hotel, complimenti
2026-08-14
Un caro saluto a tutti.
2026-08-13
All people so polite and correct, household staff perfect
2026-08-12
Grazie a tutti per la generosa ospitalità, dal servizio accoglienza, al personale di sala, alle addette alle camere, al barista. In particolare modo ringraziamo Aya, Betty , Irene e Fabiana. Complimenti a tutti per i sorrisi che ci avete regalato.
2026-08-12
The staff at this hotel were friendly and courteous. The food was delicious and the location is right in the heart of the city.
2026-08-11
Management & staff were all very friendly and welcoming. There needs to be better follow through on maintenance issues.
2026-08-10
Il nostro soggiorno all’Hotel Ercolini & Savi è stato davvero molto piacevole, sotto ogni punto di vista. Fin dal check-in ci siamo sentiti accolti con grande gentilezza. Anche se siamo arrivati molto presto, ci hanno permesso di fare il check-in prima dell’orario previsto. Si vedeva davvero che il personale faceva di tutto per venirci incontro e permetterci di sistemarci il prima possibile, soprattutto dopo un viaggio molto lungo e faticoso. Il personale della reception è stato sempre gentilissimo, disponibile e molto attento alle nostre esigenze. In realtà, sono stati tutti incredibilmente cordiali. Vorrei però fare una menzione speciale per Fabiana, una delle receptionist, con la quale ho avuto modo di parlare più spesso durante il nostro soggiorno. È stata davvero carinissima, sempre sorridente, disponibile e pronta ad aiutare. Ci ha fatto sentire davvero i benvenuti. Grazie di cuore a tutto lo staff per la gentilezza e l’ospitalità. È stato un soggiorno molto piacevole e torneremo sicuramente con piacere!
2026-08-10
Grazie per la vostra gentilezza e presenza senza invadenza.
2026-08-09
SO HELPUL AND KIND GRAZIE
2026-08-09
Super accoglienza e ottimo hotel
2026-08-08
Bedankt voor de behulpzaamheid tijdens ons verblijf. Omdat onze zoon in het ziekenhuis ligt, En er werd meegedacht over verlengen van het verblijf. En de meelevenheid
2026-08-08
Finora è stato un piacevole soggiorno , grazie anche alla cortesia e alla discrezione del personale.Cura e qualità nelle proposte dei vari menu.
2026-08-07
Juliano was a wonderful barman during our stay. The Pecora Nero staff were also wonderful. The front desk staff were always friendly.
2026-08-07
Great stay, friendly and helpful.
2026-08-05
We had a wonderful time staying at your hotel. Your staff, all of them, are very, very friendly
2026-08-05
Al of the staff are very friendly and attentive, especially the bar man who’s name i forget, and Marco in the restaurant is exceptional a made our dinner in La Pecora Nera very special.
2026-08-05
Cleaner was very lovely and thorough. So were the bar staff
2026-08-05
Our table staff was very polite m
2026-08-04
Nagyon köszönjük az eddigi vendéglátást, a reggeli menü nagyon jó, finom, a felszolgálók nagyon kedvesek, nincsen panaszom.
2026-08-04
We had a wonderful stay at this hotel! The property was beautiful, comfortable, and very well maintained. What truly made our experience special, though, was the staff. Everyone we interacted with was incredibly friendly, welcoming, and attentive. They went above and beyond to make sure we felt comfortable and well taken care of throughout our stay. The service was excellent, the atmosphere was relaxing, and every detail was thoughtfully handled. It’s clear that the staff genuinely care about their guests and take pride in providing a great experience. We would happily stay here again and highly recommend this hotel to anyone looking for a comfortable stay with exceptional service!
2026-07-31
Enjoyed our stay once again very much! The hotel deels like a warm bath, a cool retreat after a hot summer day of discovering Tuscany, with professional and friendly staff. Support for parking and ZTL upon arrival is superb and a pleasant surprise. Please keep that up. Makes a big difference in taking away logistical hurdles. Also the newly refurbished room was wonderful, matrasses new and long enough for average length adult, all very good and so much better than the average hotel. Bathroom a bit dated but very very clean. All in all we will return upon our next visit to Tuscany! Big thank you to the entire team for the wonderful time on behalf of my family. Thank you so much!!
2026-07-30
This was a charming hotel with excellent staff.
2026-07-30
We thoroughly enjoyed our stay and dining with you in each of your restaurants.Every member of staff we met were helpful and made us happy to be there.Only one matter,which cannot be solved, is the noise from other rooms at night,especially above our room. Thank you for intervening to make the occupants aware.Otherwise 10/10 !!
2026-07-30
Останавливаемся не первый раз, очень довольны отелем и рестораном
2026-07-30
To Barnan Irene & reception
2026-07-30
we met the owner very welcoming lady
2026-07-30
Food was first class as were the dining room staff.
2026-07-30
To juliano in the bar excellent service
2026-07-30
Excellent staff in all areas of the hotel. Receptionists, dining room staff, bar staff all very pleasant and welcoming.
2026-07-30
Accoglienza perfetta, discreta ma cordiale. Ho avuto risposte cortesi ed esaurienti per ogni mia esigenza. Si respira un clima molto positivo che invoglia a ritornare.
2026-07-29
I would like to thank you for a very memorable stay in your charming hotel. Your staff were very welcoming, and extremely friendly and helpful.
2026-07-29
Much appreciate the friendly services and the calm and friendly atmosphere in the hotel. We had a lovely time and a very comfortable stay. It was lovely to see the hotel owner enjoying her work amongst her staff, always greeting her guests with a smile. Great dining experience! Thankyou ❤️
2026-07-29
Management and staff are very attentive and excellent in their roles, they wouldn't be out of place in a five star hotel.
2026-07-29
Fantastic service form all waiter/waitresses.
2026-07-29
We appreciated the offer to swap cleaning the room for a welcome drink. We were also very well looked after by the restaurant staff, and Irene in particular and would like to send our appreciation.
2026-07-29
Your staff at the hotel were very pleasant and helpfull at all times. Your resturant staff were excellent, they dealt with my wifes food intolerence better than anyother hotel we have stayed in.
2026-07-28
Thank you and all your wonderful staff for a peaceful and relaxing stay.
2026-07-28
I do not think you could provide a better service. First class all round
2026-07-28
Very good
2026-07-28
Thank you - there is alovely atmosphere at the hotel and the a la carte dinner was spectacular!
2026-07-28
Our stay at the hotel was absolutely wonderful. The hotel is exceptionally clean, well maintained, and every area is cared for with great attention to detail. The staff were truly outstanding – professional, welcoming, and genuinely kind. Every interaction was met with a warm smile, and they made us feel valued throughout our stay. The breakfasts were delicious, with a great variety of fresh, high-quality products that made every morning a pleasure. One of the things we appreciated most was the hotel's beautifully designed spaces for relaxation. There are so many comfortable and inviting places to sit, read a book, enjoy a coffee, or simply unwind in a peaceful atmosphere. It really adds to the unique charm of the hotel. Overall, we had a fantastic stay and enjoyed every moment. We would happily return and highly recommend this hotel to anyone looking for a relaxing and memorable experience.
2026-07-28
Wonderful staff, cannot fault their attention, an absolute credit to your establishment
2026-07-28
Wonderful staff, so friendly and welcoming. I have an allergy and they were so attentive, Rooms are a little tired but on the whole, a lovely stsy
2026-07-27
Your restaurant staff were exceptional, going far beyond what was expected, we couldn’t thank them enough.
2026-07-26
Lovely barman very helpful.
2026-07-26
Un’ottima accoglienza.
2026-07-26
Thanks for your hospitality
2026-07-26
Very good staff
2026-07-26
Grazie al servizio in ristorazione
2026-07-25
We have found this hotel and all of the staff very warm and welcoming, Always a smile and a greeting which is lovely. Very helpful. The hotel itself is lovely, lovely rooms and everywhere lovely and clean. The food has been excellent and lovely choices
2026-07-24
Lovely family run hotel , had everything , great location
2026-07-23
All the reception staff were extremely friendly, helpful and kind. I asked for help around a toll ticket and they couldn’t have helped me more. Thank you
2026-07-23
I don’t know any of their names but they were all really friendly and proved Italians are raised very well
2026-07-23
Lovely friendly stafff. Recommended two great restaurants
2026-07-21
ero benvenuto ,il mio soggiorno a mipiacuto veramente
2026-07-21
Fabio Cenni, General Manager, and Fabiana Bellobuono, Addetta al Ricevimento | Front Office, were very kind and helpful. Thank you so much!
2026-07-21
Special thanks for the housekeeping for making the room so beatifull and clean every day.
2026-07-21
Thank you; very nice and helpful reception when we had a small problem in the room.
2026-07-20
Thank you for such a lovely stay in your beautiful establishment.
2026-07-20
Tutto perfetto, come sempre. Siamo ormai clienti abituali. Grazie .
2026-07-20
Questa volta sono stato in compagnia e ho ricevuto a mia volta complimenti per la location, la bellezza degli spazi e la gentilezza di tutto lo staff. Anche grazie s voi abbiamo passato giorni bellissimi. Un grazie speciale anche dalla signora Massa.
2026-07-19
Das gesamte Personal war überaus freundlich. Es war sehr angenehm dort zu wohnen. Der Einrichtungsstil ist auch sehr gelungen, sowohl im Appartement, als auch im gesamten Hotel.
2026-07-17
Amazing and accommodating staff , customer service was 1st class , cannot anything will definitely come again
2026-07-15
Il personale è particolarmente attento, gentilissimo e competente. Ritornerò volenyin questa splendida struttura.
2026-07-14
Everyone was helpful and considerate when my partner sustained an ankle injury outwith the hotel - providing us with ample ice packs and sympathy. Juliano (spelling query) on the bar was especially accommodating and personable.
2026-07-13
È giá il terzo anno che soggiono in Albergo e mi sono sempre trovato molto bene , tutti gentilissimi e attenti , per ció ringrazio tutto il Personale . A Presto
2026-07-12
Gentilezza e cordialità. Grazie
2026-07-11
We had a wonderful stay, I found the hotel comfortable and homily and the staff very helpful, also the location was great for the trains.
2026-07-11
Everyone was so so lovely always saying hello and very helpful when needed. The free snacks when getting a drink was a lovely touch and the free drink card if you don’t have your room cleaned is brilliant
2026-07-08
Ho molto apprezzato la convenzione per parcheggiare nelle strisce blu a prezzo calmierato.
2026-07-08
Siamo stati bene. Grazie.
2026-07-08
Thank you so much!
2026-07-08
The ladies on reception were very friendly and polite and the gentleman that ran the bar was fantastic. He was very helpful, friendly and he made us feel at home.
2026-07-08
Szanowni Państwo, dziękuję bardzo za miły czas jak spędziłam w Państwa hotelu razem z córką. Czas minął bardzo szybko, obsługa bardzo sympatyczna a śniadania smaczne i różnorodne. Bardzo dziękuję
2026-07-07
Je suis encore là pour plus d’une semaine donc je laisserai mes remerciements à la fin de mon séjour. Mais je peux dire dès à présent que tout le personnel est adorable et vraiment attentionné. Peut-être que la pratique plus fluide de l’anglais ou un peu de français seraient un plus
2026-07-07
Tutto benissimo come sempre, grazie e a presto!
2026-07-04
tutto lo staff estremamente cordiale, adorabili.
2026-07-03
Barkellner war nicht sehr schnell beim Geträmke aufnemen
2026-07-02
Thank you for looking after us for the last 7 days. In particular I’d like to mention all the staff. They were great.
2026-06-30
Personale accogliente sistemazione molto buona posizione comoda i due ristoranti ottimi
2026-06-29
Very nice stay !!
2026-06-29
Ein ganz großes Lob und Dank für alles Mitarbeiter Innen, die alle sehr freundlich, zuvorkommebd ubd hilfsbereit sind. Speziell das Team für Service Frühstück und Abendessen, gsnz großen Dank an Irene und ihr Team und das sie mich aufgrund meiner Laktoseintolersnz so sehr gut beraten haben. Das Essen ist auch hervorragend ein Dsnkeschön auch an das Küchentesm
2026-06-29
Thank you for the very plasant vacation!
2026-06-29
Irene ist super
2026-06-28
Amazing accommodations. The owner is such a hard working lady and her staff very well trained. Fabulous location. If I’m ever back I will definitely stay here again.
2026-06-27
Complimenti alla cameriera con gli occhiali bionda per la gentilezza e l’alta professionalità
2026-06-27
Fantastic breakfeast. Great team. Thank you
2026-06-26
The two ladies on the front desk in the morning were exceptional in their responsiveness to our needs as they arose.
2026-06-28
Grazie a tutti x la Vs. Disponibilità e cortesia.
2026-06-25
Everyone is cheerful and friendly: A reflection on the management
2026-06-24
Guliano was Excellent. I really enjoyed having drinks at the bar after dinner. Always pleasant and very professional!
2026-06-24
Я останавливаюсь в вашем отеле очень часто, сказала бы даже регулярно, всегда советую его своим друзьям и знакомым! Место расположение отеля невероятно удобное, он находится в самом центре и это Максимально удобно! Персонал очень приветлив! Обожаю ваш отель! Не хватает бутылочки воды в номере при заселении и тапочек … И крайний раз у меня был не очень приятный момент с мусоровозом, который разбудил нас с Мамой, когда мы отдыхали в вашем отеле в 7 утра, приехавший забрать контейнеры с мусором которые стояли прямо под нашими окнами … это немного осквернило наше время прибивания в Вашем отеле! В остальном мне нравится ваш отель!
2026-06-24
Excellent accommodations and professional staff. We very much enjoyed our time at your hotel. Thank you
2026-06-24
Wonderful staff and we had a great stay
2026-06-23
We really enjoyed our stay at Hotel Ercolini & Savi. The hotel was perfect for us. The food was amazing and special thanks to Irene and the team for looking after us during our stay.
2026-06-23
Absolutely beautiful Hotel. Your Staff are wonderful. We love your Hotel so much , we want to come back and stay longer.
2026-06-22
Staff very helpful and friendly especially in the dinner restaurant and bar
2026-06-22
We enjoyed our stay at Hotel Ercolini very much. This was booked through an Italian vacation agency, so we were very pleased. the location was great to explore Montecatini and surrounding towns. The staff were accommodating and helpful. No complaints.
2026-06-22
We had a very pleasant stay in your hotel.
2026-06-22
Thank you.
2026-06-22
All the staff were exceptionally polite & helpful
2026-06-21
Vor allem das Personal im Restaurant und in der Bar war sehr aufmerksam und höchst professionell
2026-06-21
Thank you for our good experience, we hope you appreciated our honest feedback and we want to thank you once again for our nice stay 😁
2026-06-21
Your reception desk employees are great and awesome.
2026-06-21
Excellent service & facilities.A lovely, welcoming atmosphere.Such a comfortable stay.
2026-06-19
We had a wonderful stay at your hotel and would definitely visit again. Special mention to the reception staff who were all só very friendly and helpful.
2026-06-19
Staff were helpful and professional.
2026-06-19
All the staff we encountered were friendly and welcoming. The overall feeling in the main hotel areas was relaxed and very enjoyable.
2026-06-18
All servers were excellent. Especially liked that the 83 year old owner was present and talking to guests and recommending restaurant - nice touch. Also breakfast box was a great idea.
2026-06-18
Lovely hotel but outside facilities were not as expected I book through a tour company so I did not have opportunity to select the hotel. Would have preferred a hotel with loungers and umbrellas.
2026-06-17
Personale molto professionale
2026-06-17
Bella esperienza anche se solo x una notte. Rapporto qualità prezzo ottimo. Colazione fantastica.
2026-06-17
Thankyou. Lovely stay
2026-06-17
Big thanks to the bartender. Very good and such a pleasure to speak with. Guilllano? I think was his name.
2026-06-17
Complimenti per la cena in mezza pensione.
2026-06-17
Well done to all staff, very helpful and attentive.
2026-06-16
Great staff
2026-06-16
Complimenti alla reception per l'ottima gestione dell'anomalia riscontrata circa la mancata ricezione della ns prenotazione on-line
2026-06-16
Everything was nice and clean and everyone was happy and courteous. Food was always good.
2026-06-16
Bartender very polite
2026-06-16
Staff were friendly.
2026-06-16
Cordiali e professionali
2026-06-16
Polite, helpful and friendly staff
2026-06-16
The ladies at the front desk were always warm and accommodating and even complemented my beginner Italian. :)
2026-06-16
Thanks for all. We very well liked or stay at the hotel!
2026-06-16
Grazie per l’accoglienza
2026-06-15
Ringrazio tutti cordialissimi soggiorno rilassante
2026-06-15
Ottima struttura
2026-06-15
All staff were really friendly and helpful is all areas of hotel
2026-06-14
Encore merci
2026-06-14
Bedankt voor de service en de vlotte bedienig
2026-06-14
Thank you for the good service at the reception desk as well at the breakfast.
2026-06-14
Alles was ok, bedankt voor de service
2026-06-14
Ringrazio il personale, per la competenza,, la gentilezza e la disponibilità.
2026-06-13
Had a lovely and enjoyable stay.
2026-06-13
Thank you to all front staff as well as housekeeping for making my stay wonderful. I appreciate all the hard work by all especially the smooth check-in for a large group. Look forward to another stay in the future.
2026-06-13
Great welcome from staff. They were efficient. Called us a taxi,
2026-06-12
Thanks for being welcoming! Your staff is very professional and make me feel great!
2026-06-12
The reception team were incredibly helpful when my husband had an accident and needed to see a dentist urgently. Not only did they suggest some dentists, but kindly phoned on our behalf to explain the situation. Afterwards they checked in with us to make sure my husband was ok, and how the experience had been with the dentist. Their help and care made an unexpected and stressful situation much easier.
2026-06-12
The beds are very uncomfortable
2026-06-11
Siete molto professionali, grazie per la vostra accoglienza!
2026-06-11
They were great help and appreciated how we could leave the heavy keys at reception
2026-06-10
To Irene!!
2026-06-10
Thank you to all the staff who made us feel welcome and provided a lovely pleasant stay. It was a really lovely week
2026-06-09
As ever, staff are friendly and efficient- nothing is ever too much problem. A wonderful stay.
2026-06-08
Absolutely amazing hotel, with perfect location and amazing views. Also team was totally friendly and helpful. Our stay in your hotel was very good. Thank you
2026-06-06
Freundliche und hilfsbereite Mitarbeiter!
2026-06-05
Tutto perfetto. Bellissimo hotel camere grandi e molto pulite. Ritornerò sicuramente.
2026-06-04
All your staff are kind and friendly. Everyone is doing a fabulous job.
2026-06-03
Generell sind wir - mit Ausnahme der Hinweise - bei Ihnen sehr zufrieden und gut aufgehoben. Wir werden wiederkommen.
2026-06-03
personale molto gentile. ho molto apprezzato il late checkout
2026-06-03
We had a great stay, we enjoyed the room the breakfast and the service/ friendliness of the staff. The location is great too, close to the station with lots ov restaurants and shops nearby.
2026-06-02
Love your reward for not having my room cleaned every day.
2026-06-01
Front desk staff were very helpful and arranged for breakfast at 6:45 on a day we had an early tour.
2026-06-01
Very freindly and helpfull staff, very clean and tidy everwhere in the hotel.
2026-06-01
Sehr freundliche Mitarbeiterinnen und Mitarbeiter
2026-05-31
Thanks for a neat en clean sorroundings
2026-05-31
Bartender the best
2026-05-30
Really enjoyed oud time
2026-05-30
The front desk staff and bartenders were exceptional. They helped us daily with any questions we had.
2026-05-30
The staff was very kind, helpful and welcoming. Everyone was very nice.
2026-05-30
Thank you for the pleasant visit last week. The hotel is charming and the staff were fantastic! Julie Brown
2026-05-30
Beautiful stay
2026-05-29
Grazie a tutti voi per la gentilezza e la disponibilità cosa non facile da trovare sempre, girando tutta Italia per lavoro e frequentando molti alberghi posso garantirvi che è un valore aggiunto. Grazie.
2026-05-28
Always Warmly greeted by staff and owner
2026-05-28
My stay was lovely. My room had a lovely crystal chandelier and heavy black out drapes. I thought the hotel was very well appointed.
2026-05-28
All staff were friendly, attentive and went over and above in their service.
2026-05-28
you made us most welcome, as we arrived early with our bikes you provided us with what we needed until our room was ready
2026-05-28
The staff are all delightful, very friendly and helpful.
2026-05-28
with the exception of the waiter complaint, your entire staff was very nice and that makes up for the small issues.
2026-05-28
The. Front desk ladies are cheerful and accommodating.
2026-05-27
Very beautiful hotel and very clean. Excellent location
2026-05-26
The more seasoned/tenured desk staff were extreme kind and helpful- and really made us feel looked-after. The restaurant and breakfast staff were also wonderful.
2026-05-26
My daughter became ill and your staff called a doctor and provided an ice pack for her comfort. Almost everyone on staff was helpful.
2026-05-26
С Ирэн,завтраки и ужины становились не только вкусными благодаря высококачественным продуктам и профессиональными шеф поварами,но и по домашнему уютными! Елена и её команда поддерживают такую чистоту в номерах отеля,которую мы не видели ни где!
2026-05-25
Overall comfortable and pleasant stay.
2026-05-24
Staff at reception very polite and offered helpful suggestions.
2026-05-24
Amazing hotel and excellent customer service - made our stay so special!
2026-05-23
Dinner and Bar staff were extremely helpful and made us feel very valued as a guest. They went out of their way to create a positive experience.
2026-05-23
La parte esterna le aree comuni il bar ed il ristorante sono di livello assoluto
2026-05-23
E' raro vedere un personale tanto preparato, capace e gentile. Come sempre, il soggiorno dalla signora Luciana è stato incantevole
2026-05-22
Thank you for you and all your staff who made our stay amazing
2026-05-21
breakfast was good although Americans like ketchup or tobasco for their eggs. Dinner in restaurant was excellent and very reasonable in price.
2026-05-20
We dined in the dining room on Monday evening 18th May . The food was delicious and the staff were very efficient and informative about the menu choices . The staff at breakfast were also very helpful and tried their best to get us anything we wanted .
2026-05-20
The breakfast room staff were always cheerful and welcoming and polite The room maids did an excellent job they seemed to care about their guests and took pride in doing a beautiful service I felt very grateful for the work they did
2026-05-20
Great location and the staff were friendly and accommodating. I liked the breakfast too! Nice variety and good quality.
2026-05-20
Thank you so much for a lovely stay, we loved room 308, and look forward to staying with you again! Thank you to you and the team for making our stay so special.
2026-05-20
Polite staff. Enjoy the voucher concept for not having the rooms made up. Good incentive and good for environment
2026-05-20
Everyone always had a smile and a greeting for us which makes you feel welcomed.
2026-05-20
Thanks
2026-05-20
The reception staff was helpful when needed. The restaurant was outstanding- service & food. Juliano was great at the bar & patio. ❤️
2026-05-20
Staff always very welcoming front desk, breakfast staff
2026-05-19
Kurzfristig wurden für uns am Abreisetag noch zwei Flaschen Wein organisiert, um ein bisschen Urlaubsgeschmack mit nach Hause zu nehmen - ganz herzlichen Dank dafür.
2026-05-19
Un ringraziamento a tutto lo staff sempre cordiale preparato e sorridente
2026-05-19
Thanks italy
2026-05-19
Grazie e complimenti per la professionalità
2026-05-18
Everyone was amazing, pleasant and helpful. Collette made a great choice for our location.
2026-05-18
The breakfast staff and bar staff were so wonderful and friendly. I really looked forward to all of my meals. The best hotel experience I’ve ever had.
2026-05-18
Excellent all
2026-05-18
The staff was very helpful and well trained. Bettie and Aja in the dinning room were especially helpful.
2026-05-16
Thank you very much!
2026-05-16
We would like to thank all the hotel personnel for the kind reception and attendance during our recent viist everyone from the front desk, the reception, the restaurant, the bar, and the people that attended our room demonstrated such a professional attitude that need comendation
2026-05-16
To the receptionists , thank you for your assistance To the ladies who cleaned our rooms, thank you for a welcoming room
2026-05-16
I really enjoyed my stay in your beautiful hotel. All the staff were very friendly and helpful. I was also impressed with the offer of a drink voucher for every day that your room was not serviced. An excellent idea and a good way to help the environment!!!
2026-05-16
Everyone at the desk was lovely and helpful. Thank you.
2026-05-16
Grazie per la vostra accoglienza e per i suggerimenti su cosa fare in serata a Montecatini
2026-05-15
every single person i dealt with breakfast staff, desk, housekeeping, were always pleasant and helpful. It was really a lovely stay
2026-05-15
Whenever we went to the bar for tea, every person who worked there was wonderful. Prompt and attentive. Great conversationalists.
2026-05-14
Thank you for getting us a better room. It was greatly appreciated. As our stay was not so exceptional at first, it became exceptional with the great effort for the staff to make us happy.
2026-05-14
From the front desk to the kitchen to the lounge the service was exceptional. Our room was always cleaned efficiently. Giuliano was by far excellent. He took the time to connect and give helpful hints as we were visiting for the first time and without a guide. As well there was a lady in the kitchen who also worked the lounge when he was away. She was kind, always remembered us and was all around wonderful. I unfortunately do not know her name. This was our first time visiting Italy as well as first time in Europe from Canada. The staff made us feel welcome and safe. We feel blessed to have stayed and enjoyed with you. We will highly recommend. Also a side note we had a tour in Alto and our guide spoke very highly of your establishment. When local people say good things it is to my experience they are very true. Well done! Until our next visit we wish you your family and staff well. The Barclay’s
2026-05-14
Front Desk staff was very accommodating. We were on a tour so some of the questions regarding price did not apply. Daily breakfast was included which we thought was adequate.
2026-05-13
Everything about the hotel was great-very clean, good food, and courteous staff-especially the bartender.
2026-05-13
Thank you to all the staff especially the bartender and breakfast staff
2026-05-13
Well done.
2026-05-13
We thoroughly enjoyed our stay at your hotel. The staff were always very pleasant and helpful. After a day of touring we always felt that we were coming back home. The location is perfect; central but not too noisy. We had a great time and were sorry to leave.
2026-05-13
Thank you for such a wonderful stay. Everyone was kind, warm, and welcoming!
2026-05-12
People were warm and welcoming. They greeted us each morning and wait staff very pleasant.
2026-05-11
That took very good care of us while we stayed there.
2026-05-11
My stay was comfortable and pleasant!
2026-05-09
very friendly stay.
2026-05-09
Irene truly helped make our trip great. Just a lovely smile each day.
2026-05-09
Wonderful staff, very friendly and helpful
2026-05-08
Helpful, kind, knowledgeable, professional but relaxed (good).
2026-05-08
The management and staff were extremely helpful and welcoming.
2026-05-07
Tutto perfetto.
2026-05-07
Very friendly staff. Beautiful rooms and property
2026-05-07
We appreciated the free drink voucher for each day we did not use the room cleaning service. Your bartender is OUTSTANDING! Give that man a raise!
2026-05-07
A bientôt
2026-05-06
Everyone we met were very helpful. The bar tender was great. The last morning the desk clerk could not have been more helpful in Ensuring we had our box breakfast.
2026-05-06
Wonderful hotel with excellent staff!
2026-05-06
Grazie for a wonderful stay!
2026-05-06
My wife and I were very pleased you listened to us about our broken room lock and concerns. Thank you for making it possible for us to move to another room during our tour, we appreciated the amenity changes.
2026-05-06
We enjoyed our stay at your hotel it was so nice lodging from your hotel for our entire trip visiting Tuscany. Your breakfast was amazing and you bar host staff were a lot of fun. We really enjoyed your location Montecatini. Thanks for making our visit to Italy extra nice.
2026-05-05
Your staff is wonderful. You bar manager was super nice and friendly and service oriented.
2026-05-05
Thanks for a very pleasant stay.
2026-05-05
Thank you to everyone here for a marvelous stay. The friendliness and helpfulness of everyone we encountered makes this a truly special place.
2026-05-05
Staff on the front desk were friendly but couldn't resolve issues re air con.
2026-05-05
Everyone was helpful and friendly. The bartender was great. If he noticed we needed a an extra chair or snacks he was always there without anyone asking. He was very pleasant
2026-05-04
Very efficient and hospitable in all areas. Lovely staff always happy and smiling !!
2026-05-04
Wonderful hotel, lovely staff and it made staying in Montecantini very special. Grazie
2026-05-04
Everyone was very attentive and kind. It made our stay feel very welcome.
2026-05-04
All members of staff were all very friendly and helpful. I don’t know all their names—except for Irene who was always most accommodating. The hotel is so very elegant with a wonderful ambiance. It was like a fantasy to be able to stay in your beautiful hotel!
2026-05-03
Tutto lo staff, dalla reception, ai camerieri, signora delle pulizie, tutti estremamente gentili, disponibile e accoglienti. Ci siamo sentiti come a casa 🥰
2026-05-03
The reception staff was warm and helpful and knew which tour I was a part of.
2026-05-03
The owner and staff especially the restaurant staff were very friendly and helpful. We had a lovely stay in a lovely Tuscan town.
2026-05-03
My group had a wonderful stay at your Hotel. It is always lovely to come back to such an elegant hotel with nice staff and a very special atmosphere
2026-05-02
Really looked after us. We came on an Albatross tour
2026-04-30
We had a lovely stay.staff very friendly
2026-04-30
Thank you for your warm and caring hospitality. I loved the romantic atmosphere of the hotel and the hotel was very accessible to the shops and other attractions.
2026-04-30
we were very touched by the warmth of your care and the extra steps you took to make our stay most welcome. My wife was sick for a day but the dining room staff went out of their way to provide her with breakfast in her room. Those personal touches meant a lot. Thank you.
2026-04-29
Beautiful hotel, close to everything
2026-04-29
Спасибо за все
2026-04-28
Bonnes prestations, bonne localisation
2026-04-28
The desk staff was always very helpful and pleasant. When we checked is, we asked the woman working (a sorry but I did not get her name), if she could find out about the opera tickets. She did and we loved it!
2026-04-28
Staff was friendly and helpful. 🙂
2026-04-27
Это мое 4 проживание в вашем отеле и этим все сказано. Спасибо за прекрасную работу руководства и персонала. Все очень прекрасно.
2026-04-27
Thanks to the receptionist who approached us to enquiring why we had stopped having dinner although we’d already paid for it.she made arrangements for alternative food menu for us. Also they all were very informative and knowledgeable in the answers they gave to our questions about our travels and excursions.
2026-04-27
Mon séjour à votre hôtel a été parfait du début à la fin, la chambre était confortable, beaucoup de choix pour le petit-déjeuner, la terrasse superbe, très bien situé et le personnel très professionnel et sympathique. Je recommande.
2026-04-27
Totul este perfect mulțumesc mult fetelor de la recepție în deosebi Luana! foarte drăguță ne-a ajutat foarte mult la tot ce am solicitat! curățenia de asemenea ESTE foarte bună !micul dejun locația !sperăm să mai revenim…
2026-04-27
Очень вежливый персонал. Чистые комнаты.
2026-04-27
Come sempre accoglienza molto piacevole, ci sentiamo come a casa 🥰
2026-04-26
I really enjoyed my stay at the hotel. And Walter at breakfast told great care of us!
2026-04-26
grazie per la cordialità, la disponibilità e la professionalità degli staff della ricezione e del servizio colazioni, un vero valore aggiunto alla piacevolezza e accoglienza della struttura e degli altri servizi offerti
2026-04-26
People are gracious and kind.
2026-04-26
The staff were always cordial, patient and helpful.
2026-04-25
Dead/Reception personnel were excellent! They assisted with taxi’s, available for all questions, friendly - couldn’t ask for any more!
2026-04-25
Thanks for letting us change rooms due to elevator noise.
2026-04-25
Merci à tout le personnel pour cette semaine remarquable et j’espère un jour revenir.
2026-04-24
Feint desk staff was very helpful in helping me to weigh my suitcase. Breakfast room staff very courteous. Bar tenders very pleasant and helpful.
2026-04-24
Обоятельная Хозяйка , замечательный Персонал . Номер чистый , еда вкусная . Главное тишина ! Приеду еще раз 🙏
2026-04-24
Belle décoration du hall de l'hôtel
2026-04-22
Grazie per l'ottima accoglienza
2026-04-21
Thank you for your great service and kindness.
2026-04-21
The people at your front desk were amazing...very helpful ....very professional...very friendly.
2026-04-21
Thanks for a great time
2026-04-21
Your place is beautiful, comfortable and quiet. We had the joy of dining at the Black Sheep and marveled at the presentation of the food, its high quality and its affordability. Thank you for creating such a lovely environment!
2026-04-21
Thank you everyone at front desk and dinning room
2026-04-21
Loved the hotel, the look, the decor, the ambience. Our room was lovely and with a balcony that we enjoyed very much. Staff was great.
2026-04-21
Staff was wonderful, room was fine and ambience was satisfactory
2026-04-20
Everyone at the hotel was professional and friendly. Our room was cleaned spotlessly and we enjoyed our dinner and the bar service. The breakfast was very good.
2026-04-20
Breakfast was exceptional every morning of stay. Staff was polite and attentive without being intrusive.
2026-04-20
Thank you for a wonderful visit.
2026-04-19
Facilities are beautiful. Amazing gluten free choices at breakfast. Friendly staff and clean property
2026-04-19
Manager and staff were extremely helpful and friendly. The night concierge took the time to engage in a long conversation with us. He was very friendly. The hotel is very charming. We would like to stay again someday.
2026-04-19
Maid service was superb. Everyday our bed was immaculate and also comfortable. All of our bathroom products were arranged for us and made us feel very well taken care of.
2026-04-18
A well run hotel. Staff are polite. professional and helpful
2026-04-16
We Loved our Bartender. What a nice young man he was. Always pleasant, friendly and kind.
2026-04-16
Great stay
2026-04-16
Very attentive staff and accommodating 😊
2026-04-15
Lovely staff
2026-04-14
Your bar tender was awesome! All of the staff is delightful.
2026-04-14
All of the staff were kind and helpful. Being as we were with a very outgoing group, we particularly enjoyed the bar services in the evening and the bartender was very efficient and friendly!
2026-04-14
Bartender was excellent.
2026-04-14
Very nice stay.
2026-04-14
We had an excellent stay at your hotel! The location couldn’t be beat and the staff was so friendly and helpful. Thank you for a wonderful time!
2026-04-14
Grazie della estrema disponibilità e cortesia del personale e della sig.ra Luciana.
2026-04-13
Ottima accoglienza professionalità nel servizio e la gentilezza della signora molto apprezzata
2026-04-12
GRAZIE DI TUTTO E ......... ARRIVEDERCI!!!!
2026-04-12
All the receptionists, waiter and waitresses on breakfast shift, and the bartender were absolutely amazing. They are very professional, kept smiling, and fulfilled our requirements.
2026-04-12
Ottimo
2026-04-12
Per la gentilezza e la disponibilità ormai rare..
2026-04-12
Séjour très agréable dans un endroit merveilleux dommage qu'on ne parle pas français et que l'accueil ne fasse pas d'effort
2026-04-11
Encourager votre personnel a parler français
2026-04-11
Très bon accueil et professionnalisme du personnel
2026-04-11
Alles bestens
2026-04-11
remerciements à toute l équipe d accueil et de restauration de l hôtel toujours à l ecoute , et au chef cuisinier qui nous a offert de repas variés et délicieux
2026-04-10
Thank you it was a wonderful stay. The staff was extremenly nice and friendly.
2026-04-10
Grazie per l’attenzione riservata nel permettermi di riavere il libro lasciato in camera. Molto apprezzato
2026-04-10
Nous avons beaucoup apprécié le restaurant tant pour la qualité de la cuisine que pour le service et le décor. Les chambres aussi sont très bien entretenues.
2026-04-09
Bar tender was amazing! He had a great personality and was always pleasant and attentive to the bar.
2026-04-09
The hotel is clean and everyone is very helpful when asking any questions.
2026-04-08
Una soddisfacente vacanza presso il vostro Hotel
2026-04-08
Thank, friendly nice staff.
2026-04-08
Good services!
2026-04-08
Большое спасибо за теплый прием
2026-04-08
Complimenti a tutti voi. Grazie
2026-04-08
Grazie per la gentilezza e la disponibilità
2026-04-06
Grazie a tutto lo staff, gentilissimi e sempre cortesi. Abbiamo apprezzato la professionalità e soprattutto l'ambiente "caldo e accogliente" che abbiamo trovato. Ancora grazie
2026-04-06
Thank you so much for your help when my friend got stuck on the train on Easter night. Your help with sending a taxi to her rescue was outstanding!
2026-04-06
Thanks!
2026-04-06
Siamo stati accolti con modi gentili e cordiali da tutto lo staff, anche se solo per una notte abbiamo trascorso il nostro soggiorno in un ambiente confortevole e alla mano. Grazie per la bella esperienza.
2026-04-05
У вас домашняя обстановка, весь персонал начиная с хозяйкой добрые, внимательные 🙏
2026-04-05
Das gesamte Personal ist überaus aufmerksam und freundlich - vielen Dank! Die Betten sind sehr angenehm und erholsam nach einem anstrengenden Sightseeing-Tag. Die Räumlichkeiten sind sehr hübsch eingerichtet. Ich habe mich sehr wohlgefühlt. Das Haus werde ich jedenfalls zum Weiterempfehlen.
2026-04-04
Unser wiederholter Aufenthalt war wie auch die letzten 2 Male überaus angenehm.
2026-04-04
wunderbares Ambiente sehr freundliches, kompetentes und engagiertes Personal sehr saubere Räumlichkeiten Getränkegutschein (Zimmer 1x nicht aufräumen) - sehr nette Idee
2026-04-03
Everyone was very welcoming and helpful.
2026-04-03
We had a wonderful stay in your hotel with our group. Your staff was so polite and always willing to help with any questions. They made us feel like we were family.
2026-04-02
Young man serving as bartender was fantastic!!!
2026-04-02
Great Service.& All the staff was excellent.
2026-04-02
Great place. Clean. Good breakfast
2026-04-02
Отличный сервис!!! Бесконечно комплиментарные сотрудники
2026-04-01
The front desk ladies were extremely friendly & helpful!
2026-04-01
The front desk was so helpful and friendly. They were able to give us useful information on many situations.
2026-04-01
Gentili e professionali
2026-04-01
The front desk team and the food and beverage manager who used to get me a 'proper' cappuccino
2026-04-01
Really enjoyed my stay here!!!
2026-03-31
Пребывание в отеле понравилось. Хорошие номера, персонал всегда готов помочь, регулярно и качественная уборка номера.
2026-03-31
Everything was splendid especially front desk staff. Thanks so much for a wonderful visit.
2026-03-30
Wonderful accommodations, lovely staff and delicious breakfast. We would love to come back.
2026-03-30
Enjoyed our stay
2026-03-30
Grazie mille per la splendida accoglienza
2026-03-29
Everyone was so helpful and the cleaning staff kept our room spotless! The food staff were amazing and always looking to help.
2026-03-28
Thanks for your hospitality.
2026-03-28
Nous sommes ravis de notre séjour à l’hôtel.Le rapport qualité prix est excellent Surtout pour les repas variés et raffinés ainsi que le service impeccable et chaleureux Merci Abel et Colette Valor
2026-03-28
Gracious, courteous, accommodating staff. Lovely in every way. Enjoyed my time and would come back again.
2026-03-28
Thanks for the fine stay.
2026-03-27
Очень благодарны горничным Лена и др девушка, пока имени не знаем, очень хорошо убирают, они русскоговорящие помогают нам во всех вопросах спасибо большое им, также хотелось отметтть работу официантов в ресторане, без задержек, очень внимательны все, находишься в домашней обстановке, мы с мужем в восторге, он человек привередливый, но ему все здесь нопвится , мне тоже, очень хотим побывать еще и всем будет советовать и рассказывать о Вашем отеле? О ваших ужинах, никуда не хочется идти в другое место, каждый день новые интересные блюда, просто удивляешься , откуда столько идей, просто вкуснятина . Все сотрудники просто замечательные, но поражает своей активностью, умелым и правильным руководством Ваш руководитель Лучана, здоровья, бодромти и хорошего настроения на долгие годы! Спасибо большое за прекрасную работу этого отеля! И наш отличный отдых!
2026-03-27
C’était parfait
2026-03-25
Thanks!
2026-03-25
Everyone was courteous and very happy to assist me
2026-03-25
Our stay was wonderful. Every employee was cheerful, helpful, courteous, and outstanding!
2026-03-25
I was with a group tour. Our accommodations were lovely. The room was clean and efficient. Your staff was very accommodating and friendly. Thank you for a wonderful first expedience in Italy.
2026-03-25
Staff was helpful. Liked Giuliani in bar. Very professional, and friendly.
2026-03-24
The manager in the restaurant during breakfast was amazing very gracious and helpful. Your bartender is amazing and such a gentleman and has a great smile.
2026-03-24
The staff was excellent from front desk, breakfast and bar area. All outstanding!
2026-03-24
I was treated very courteous and my questions were answered where I understood them
2026-03-24
Thank you for such a warm welcome during my stay. You made me feel at home with you beautiful smiles.
2026-03-24
Beautiful hotel in a wonderful location. Great staff and delicious breakfast
2026-03-24
We had an excellent stay. Everyone was very kind.
2026-03-24
This was a great hotel and worked perfectly for our tour. Staff was great, dining room Strada was great and the attached restaurant was excellent. It was a fun stay.
2026-03-23
Everyone was very helpful and nice.
2026-03-22
Simply a lovely hotel with amazing staff and beautiful rooms. Food was excellent and location was perfect for day trips within Tuscany and within the town of Montecatini Terme itself.
2026-03-21
The staff were pleasant, helpful, and professional. They helped to make a great stay!
2026-03-21
Receptionist at front desk are very helpful and very curious
2026-03-21
I had a very enjoyable stay at the hotel. Staff were very pleasant and helpful. The hotel was lovely, very comfortable.
2026-03-21
Thank you for making my stay an enjoyable memorable experience!!
2026-03-21
It was a very pleasant experience to stay .
2026-03-20
Front desk staff very easy to talk to. Dinning staff helpful
2026-03-19
Al personale di sala specialmente durante la colazione
2026-03-19
Your hotel is beautiful and your staff is very good and accommodating
2026-03-19
Your staff was superb, always kind and helpful.
2026-03-19
We were on a tour through Colette . Your staff went out of there way to take care of our needs. I have a gluten free dietary restriction and the catering staff went out of there way to take care of my needs every morning. They were very caring.
2026-03-19
Thank you for the most wonderful dinner at La Pecora Nera! A top dining experience! Loved it. Was so thrilled we could get a reservation thanks to Paolo, our guide. Also enjoyed free drink coupon for skipping a room clean up. Although the room was quite small, the convenient location made up for it. The bartender could not have been kinder, more professional, or more accommodating. Also liked having a box of tissues available in the bathroom.
2026-03-17
Enjoyed our stay very much. Highly recommend this hotel
2026-03-17
Thank you for your hard work you have a lovely hotel,which you take pride in as it can tell,your staff are so professional and friendly, well done on picking the right people. ✅️
2026-03-17
We have been coming to your hotel for the third year in a row at this time of year, and every time it feels just as special. We truly love everything about this place — it is so warm, cozy, and welcoming. We always feel like we are at home here. A special thank you to Mrs. Luchiana, who gives such personal attention to every guest. We are truly charmed and grateful for your hospitality. Thank you for creating such a beautiful and heartfelt atmosphere. We look forward to coming back again.
2026-03-17
accoglienza attenta veloce e premurosa
2026-03-16
Tutti gentilissimi e professionali
2026-03-16
Ringrazio per la gentilezza e cortesia dello staff
2026-03-15
Hotel datato ma pieno di storia personale gentilissimo che ci ha seguito dal nostro arrivo sino alla partenza, colazione super buona, non vorrei dimenticare la cosa fondamentale la pulizia di tutti i locali dell' Hotel....
2026-03-15
Ringrazio tutto lo staff della reception e ristorante, nonché la signora proprietaria, per l'ottimo soggiorno
2026-03-14
Ihr schönes Hotel hat viel Charm und ich habe mich sehr wohl gefühlt. Das Essen war ausgezeichnet.
2026-03-14
Sehr schönes altes Haus mir sehr guten Betten.
2026-03-14
Irene is amazing!!! She is so kind, knowledgeable and helpful. She made our stay just special! Please thank her from the girls from Canada!!
2026-03-14
Soggiorno piacevole
2026-03-13
Super obsługa, pełen profesjonalizm, Zawsze uśmiechnięci i pomocni...
2026-03-13
Accoglienza perfetta, ottimi servizi, ottimo hotel
2026-03-12
Friendly, helpful, patient
2026-03-12
Thank you for your warm welcome Very Good service at the restaurant . The hôtel is very charming and well maintained
2026-03-11
Ringrazio tutto lo staff per la loro gentilezza e disponibilità...abbiamo passato un soggiorno veramente piacevole
2026-03-11
Faccio i miei complimenti per la cortesia del personale e per la qualità della colazione.
2026-03-11
We were efficiently given our rooms and taken care of. We had dessert at the bar one evening and Irena was especially a warm and friendly person. We enjoyed her and our desserts.
2026-03-10
Your breakfast buffet was outstanding. We loved it. There was such a variety of both food and drink choices. We also enjoyed the welcome dinner that you provided the Collette group on March 1, Sunday evening.
2026-03-10
Everyone was friendly. A pleasant stay.
2026-03-10
Thank you to our housekeeper who kept our rooms perfect and the whole front desk for all of their acccomidations. Also to the breakfast staff for outstanding buffet and accommodating a very early departure with a coffee bar. So appreciated.
2026-03-10
My stay at the Hotel Ercolini & Savi was as a member of the Collette Tour #1364893 March 3-11, 2026. I was in a spacious room with two others. The beds were comfortable and everything was very clean. I enjoyed my breakfast each day and was greeted each day by the wait staff. I enjoyed a delicious meal and received outstanding service at the Pecora Nera Restorante. Grazie for making my stay so enjoyable!
2026-03-10
Service overall was good and we were treated very well. Thanks for the stay.
2026-03-10
Irene on the wait staff She was very attentive
2026-03-10
The people who we saw every morning in the breakfast area for 7 days were so nice and welcoming with lovely smiles and sweetness. They should be recognized for a job well done from management. The gentleman at the front desk always greeted up in the morning on our way to coffee and the sweet ladies were always so tolerant of us having as we had to turn the key in when we left the hotel and that quite often as were were gone frequently. Was very pleaded with my stay
2026-03-10
Rooms were kept clean and neat.
2026-03-10
I was very happy with entire staff whenever I didn't understand something since this was my first trip abroad, someone helped me immediately or asked another person to help me. Beautiful dining area and reception area!! I loved your breakfasts. Especially enjoyed the delicious yogurt, with the granola choices and other things like flax seeds. i loved the fruit especially appreciated the prunes. And the aqua naturale without bubbles being available daily. Loved the tart like cake like fig and berry. I liked that your scrambled eggs have less salt than US hotels!!!
2026-03-08
Very friendly and helpful staff. Always with a smile.
2026-03-08
Our stay was very pleasant and comfortable. Enjoyed the historic hotel very much. Staff was very good as well as the breakfasts.
2026-03-08
My third visit in this beautiful hotel. Enjoyed a delicious meal in your outstanding Black Sheep restaurant
2026-03-08
Staff molto gentile e disponibile. Abbiamo soggiornato con smartbox e siamo rimasti soddisfatti rispetto alle aspettative che di solito si hanno con questi cofanetti. Aree comuni come reception, ristorante e bar molto eleganti e belle! Grazie della bella esperienza!
2026-03-08
Lovely hotel in a lovely town.
2026-03-08
Great ❣️❣️
2026-03-08
Front desk gentleman at night very pleasant and helpful.
2026-03-08
I enjoyed my stay very much. Very nice room and hotel. Breakfast was fantastic every morning. Loved the coffee.
2026-03-07
Grazie per l’accoglienza e cortesia che ci avete dimostrato.
2026-03-07
L'accoglienza del personale, impeccabile. L'accoglienza in camera con la Cialda di Montecatini Terme come benvenuto. La cura. Grazie.
2026-03-06
Everyone from email respondents, desk staff, 4th floor assistants, bar staff were friendly, engaged, warm, informative and helpful
2026-03-06
Thank you, it was a pleasant stay.
2026-03-06
You have a wonderful hotel. The staff is very friendly and helpful. Thank you for helping to make our staying Tuscany very memorable.
2026-03-06
The room was always clean. Thank you to the maintenance staff Food was excellent
2026-03-06
Lovely two nights… Complimentii!
2026-03-04
The gentleman working the bar was amazing. Not only did he handle our overly rambunctious group very well, he made me delicious alcohol free beverages. Being pregnant, I can't enjoy the drinks like I would have liked to but he made me yummy options so I could feel included and I appreciated it very much! He was simply the best!
2026-03-04
Beds were extremely comfortable, breakfast excellent, and everyone very friendly.
2026-03-04
Thanks to the staff. The breakfast manager was awesome.
2026-03-04
Guilanno in the bar was very personable, accommodating and a pleasure to talk with every evening. He takes special pride and care in crafting cocktails. He’s an asset to your hotel.
2026-03-04
A beautiful hotel, very comfortable rooms. Perfect location. The breakfast was good. All the staff were very polite and helpful. Thank you
2026-03-04
bartender and wait staff were very pleasant and helpful
2026-03-03
un service parfait au restaurant pecora nera
2026-03-03
The hotel was lovely. Our room was very spacious, and the staff was very kind and accommodating.
2026-03-03
We loved seeing the hotel owner out and about and mingling with guests. also loved the little bartender, he was there all week and wonderful
2026-03-03
It was a beautiful stay for me here in Italy. Very, very enjoyable!
2026-03-03
Bartender was so friendly and nice.
2026-03-03
Thank you to the staff for their kindness doing my stay.
2026-03-02
Giuliano was an amazing and very helpful bar tender. Always had a smile on his face with great service
2026-03-02
Many thanks, lovely hotel and greta staff
2026-03-02
Irene in the breakfast room so welcoming and helpful and really kind and sweet to my granddaughter. The housekeeping keep the hotel and guest rooms immaculate.
2026-03-01
Very nice hotel. Great location
2026-03-01
Your staff was very nice and interacted with us.
2026-03-01
Tutto perfetto dall'arrivo fino alla partenza. Personale molto professionale, gentile ed attento alle esigenze dell'ospite e pronti a soddisfarle. Ambiente elegante e formale, senza perdere di vista il rapporto di familiarità. Stanze ampie ed eleganti e perfettamente pulite ed igienizzate. L'impianto di condizionamento moderno ed efficace. In poche parole ci siamo trovati molto bene, grazie .........
2026-02-28
We found the employees helpful and friendly, the whole hotel clean and a comfortable place overall. The Michelin star restaurant was amazing. Thank you for a great experience.
2026-02-28
A very friendly group of staff in all areas of the hotel. Will Be returning next year
2026-02-28
Overall very nice stay. Julian was amazing and probably the highlight of the stay.
2026-02-27
yes the staff is friendly and I saw some lovely smiles. the hotel was very clean !
2026-02-26
Personale molto disponibile e super gentile
2026-02-25
Everyone from front desk, breakfast and housekeeping was amazing, friendly and went out of their way to make my experience the most remarkable experience
2026-02-25
It was a great stay with wonderful staff. So safe that I didn't realize my door wasn't locked for the first half of my stay and no problem, no worry. Would definitely stay here again
2026-02-25
Thank you for the kind, respectful and patient care you extended to myself and all those in my travel group (Collette) Feb 18-26, 2026
2026-02-25
Irene was particularly helpful and attentive to my need for gluten free items.
2026-02-23
Frau Irene im Service war sehr aufmerksam und immer bereit für etwaige Wünsche sorge zu tragen. Dafür möchte ich ein besonderes Lob aussprechen.
2026-02-23
Many thanks for a welcome amd friendly stay
2026-02-22
We loved the character of this hotel. Large room and comfortable bed. We also appreciated being rewarded for not expecting housekeeping each day.
2026-02-22
Juliano in the bar is a true gem. His bright smile is always welcoming. He makes one of the best Old Fashioned whiskey drinks I have had. He always did everything possible to make each drink and experience pleasurable. We even spent more time in the bar area that we usually do. We also liked the option of skipping room service for a complimentary drink card.
2026-02-22
Alle Mitarbeiter aber vor allem Frau Irene waren sehr aufmerksam und haben den Aufenthalt sehr schön gemacht.
2026-02-21
OTTIMO TUTTO
2026-02-21
Grazie per la gentilezza in particolare riguardo le indicazioni per il parcheggio.
2026-02-21
Thanks for your cheerful, welcoming staff.
2026-02-20
Un ringraziamento particolare per la cortesia, la solerzia, la disponibilità, la cordialità e la professionalità del personale, in particolare della maitre e delle operatrici della reception. Un plauso per la pet policy, il benessere della mia femmina di lagotto Nike e la benevolenza con cui è stata accolta ha dato un valore aggiunto al mio soggiorno, rendendolo assolutamente consigliabile
2026-02-20
Отстановилась в этом отеле первый раз и была очень удивлена радушием и вниманием. Я приехала в 11.00, мои вещи отнесли в номер и в 13.00 пригласили для заселения. Очень вкусный и разнообразный завтрак. Недалеко от ст. Монтекатини Чентрале. До термы Теттучо 7 минут пешком. Кстати в феврале они уже в этом году открыты. Я осталась очень довольна. В следующий раз остановлюсь только здесь
2026-02-19
Bravi e gentili sia alla reception e che al personale di sala. Grazie
2026-02-19
La perfezione
2026-02-19
Tout est parfait! On a passé merveilleuse séjour!
2026-02-19
Ho prenotato erroneamente una stanza in un altra data al mio arrivo hanno risolto gentilmente senza problemi Bravi
2026-02-18
Felice del periodo trascorso in hotel confortevole ed elegante.
2026-02-17
Staff altamente professionale e gentile.
2026-02-17
Thanks to all of the staff in the restaurant, at breakfast, at reception and maid service. All so helpful and friendly.
2026-02-17
Ringrazio per la gentilezza del pesonale reception e per quello delle colazioni
2026-02-17
Personale molto professionale, preparato e con forte carica empatica, attento ai bisogni, capace di dialogare con un'ampio ventaglio di status sociali.
2026-02-16
Servizio ed accoglienza sempre impeccabili! Grazie! Roberto Pariani e Matteo Bonizzoni
2026-02-16
Ringrazio la receptionist, sempre accogliente e cortese.
2026-02-15
Ottima reception e personale inclusa la proprietaria
2026-02-15
Personale professionale e cortese
2026-02-14
Abbiamo cenato e ci siamo trovati molto bene. La spiegazioni fornite dalla sig.ra (credo la titolare) sono state esemplare
2026-02-13
Grazie per la disponibilità
2026-02-09
Cortesia, gentilezza e disponibilità
2026-02-08
Irene è stata cordialissima, sempre molto gentile e super professionale
2026-02-08
Personale estremamente cortese, gentile e disponibile
2026-02-07
Complimenti a tutti
2026-02-05
Lovely to Stay Here
2026-02-04
War alles schön und sauber und höflich.
2026-02-04
Come ho potuto fare personalmente vorrei segnalare il vostro albergo perché trovo da voi un ambiente accogliente, raffinato, di grande qualità che soddisfa tutte le mie esigenze così come la vostra ristorazione. Alla prossima occasione!
2026-02-03
Come sempre tutto perfetto
2026-02-03
Grazie mille alla reception per la gentilezza e alla signora sempre presente e solare alla colazione.
2026-02-02
Thank you for the excellent service and friendly staff. The breakfast was delicious. The rooms were very clean and beautiful. We had a wonderful stay and were very happy.
2026-02-01
Siamo stati molto bene questo weekend ,struttura pulita e stanza confortevole. Anche Harley,il nostro cagnolino, é stato ben accolto! Grazie.
2026-01-31
I had a lovely stay and thank you very much. Everyone was most friendly and helpful.
2026-01-29
Complimenti a tutto lo staff! Professionali e sempre attenti al cliente
2026-01-29
Grazie per il supporto
2026-01-28
Personale squisito e accoglienza impeccabile.
2026-01-25
La prenotazione era last-minute: per una sistemazione per 4 persone - una quadrupla su due camere, con bagno in comune - All'arrivo abbiamo avuto la (piacevole) sorpresa di avere due camere, comunicanti, con due bagni. Grazie
2026-01-25
sempre gentilissimi e disponibili
2026-01-25
Prenotazione fatta solo poche ore prima dell'arrivo e sistemazione perfetta. Grazie
2026-01-25
Sono stati gentili e disponibili
2026-01-24
Grazie per la gentilezza della reception
2026-01-22
Torno sempre molto volentieri nella vostra struttura per il buon rapporto qualità/prezzo e per la cortesia del Personale
2026-01-22
È un hotel di altri tempi ma all'avvanguardia
2026-01-22
Complimenti per la professionalità e per la cura del cliente. Ho soggiiornato nell' hotel decine di volte
2026-01-21
Mi sono trovato molto bene in hotel. E spero di tornare ad essere vostro ospite a stretto giro e riuscire ad assaggiare anche la vostra offerta culinaria.
2026-01-20
Все было очень хорошо спасибо
2026-01-19
Grazie per l ora in piu per il check-out
2026-01-19
Struttura accogliente e centralissima,personale molto efficiente.
2026-01-18
Great efficiency and friendliness
2026-01-18
Ringrazio per l'accoglienza ed i servizi offerti.Complimenti alla reception
2026-01-18
Per la gentilezza e il servizio al cliente
2026-01-16
Спасибо за чистоту!
2026-01-15
We love the location of the hotel. It makes it very convenient to explore Tuscany. But, we really love the welcoming, serene style of hotel. We are thankful that although we did not reserve breakfast when I made the reservation the front desk staff said it was possible to just charge it day by day. That was a welcome opportunity.
2026-01-15
Tutti molto gentili e disponibili. Stanza pulitissima
2026-01-14
PERSONALE OTIMO
2026-01-13
Soggiorno perfetto!
2026-01-13
Thank you for warm and pleasant stay.
2026-01-12
Ho gradito moltissimo il kit regalo per la mia cagnolina. È la prima struttura in Italia che mi ha fatto un regalo per lei.
2026-01-11
Ringrazio, oltre che per la sempre cordiale accoglienza in generale, anche per la cortesia di sabato 10 di aprire la stanza con il passepartout perché mi ero chiusa la borsetta (con la chiave originale dentro) in macchina....
2026-01-11
Là nostra permanenza è stata molto soddisfacente ed abbiamo apprezzato la cortesia e la disponibilità di chi ci ha accolto con professionalità e gentilezza
2026-01-10
Thank’s of you
2026-01-10
Grazie a tutto il personale
2026-01-10
My husband and I had a wonderful stay. We didn’t know what to expect and were very pleasantly surprised by the standards and service. Thank you.
2026-01-08
Staff allways really nice.
2026-01-07
È la seconda volta che veniamo in hotel e sicuramente saremo ancora da voi per la professionalità e cortesia del personale e la camera molto accogliente.
2026-01-06
Molto gentili e luogo elegantissimo
2026-01-06
Un sincero ringraziamento per il bel soggiorno appena concluso.
2026-01-06
Complimenti per l’accoglienza, per il personale di sala, in particolare la signora Irene e il signor Giuliano ci hanno coccolati. Complimenti agli chef di altissimo livello. Ci siamo sentiti a casa. Grazie per aver risposto prontamente alle nostre segnalazioni a causa di piccoli disagi risolti
2026-01-05
Очень доброжелательный персонал и внимательный,спасибо
2026-01-05
Staff very helpful & smiling . Thank you for everything.
2026-01-05
Personale disponibile e cordiale.
2026-01-04
Soggiorno molto piacevole e rilassante,servizi e personale gentile e disponibile.
2026-01-04
Grazie sempre per la gentilezza e il calore dell'accoglienza di tutte le vostre persone.
2026-01-03
Merci à tout le personnel
2026-01-03
Grazie di tutto a presto
2026-01-03
Il personale molto apprezzato per la gentilezza e disponibilità meritano un elogio, anche le pulizie delle stanze sono fatte con la giusta attenzione. Anche il personale alla reception molto gentile e attenta.
2026-01-03
Très bon accueil, nous étions un groupe, nous avons eu les clés des chambres rapidement et le personnel est très disponible pour tout renseignements divers
2026-01-03
Die Dame für den Zimmerservice (204) war sehr freundlich und hilfsbereit. Ebenso die Kellnerin beim Frühstück und Abendessen!! Das Personal im Hotel sehr freundlich und hilfsbereit.
2026-01-03
Grazie per accoglienza e atmosfera. Ristorante ottimo così come il personale
2026-01-02
Personale di sala molto disponibile e cordiale. Un grande grazie ad Irene persona speciale.
2026-01-01
Tutti...assolutamente....gentili
2026-01-01
Un ringraziamento particolare alla Signora Irene e al Signor Giuliano per la professionalità e simpatia
2026-01-01
Bellissima struttura, ricca di fascino con un'ottima accoglienza pur arrivando a notte inoltrata in piena festa
2026-01-01
Bon accueil, bon emplacement, chambre agréable
2026-01-01
I love the lobby and the restaurant, but the chairs was not so durable.
2026-01-01
À la maître d'hôtel du restaurant
2025-12-31
Had a great stay! Thank you for the warm welcome and the yummy breakfast
2025-12-31
Bon service … amabilité … Confort Bonne restauration
2025-12-31
Great staff, very welcoming. The food in the restaurant could be improved.
2025-12-30
É molto raro, ormai, trovare strutture e personale che accolgano l’ospite con tale garbo, professionalità e rispetto
2025-12-30
Thank you very much for an excellent stay!
2025-12-30
Grazie per la vostra cortesia e professionalità durante la nostra accoglienza … chiarezza e solerzia sono elementi indispensabili durante il check in !
2025-12-29
Grazie per la gentilezza e professionalità
2025-12-29
Vi ringrazio per la vostra disponibilità e professionalità durante il soggiorno.
2025-12-28
Thank you 😊
2025-12-28
Das Personal war immer zuvorkomend, höflich und hilfsbereit. Ein ganz besonderes Lob an das Küchenpersonal für das ausgezeichnete Essen und die perfekte Menüzusammenstellung.
2025-12-28
Ringraziamenti e complimenti alla signora Irene che ha reso i nostri momenti della colazione e della cena veramente ottimi.
2025-12-27
Siamo clienti dell’hotel da qualche anno e ogni volta abbiamo la stessa sensazione di benessere ed eleganza. Un hotel che non ti delude mai, la priorità è il cliente oltre all’atmosfera elegante e la sensazione di essere in famiglia. Non trascurabile anche la bontà della colazione e la cena
2025-12-27
La ringrazio ci siamo sentite a proprio agio e complimenti per la disponibilità della responsabile della ristorazione
2025-12-27
Staff cordiale e accogliente
2025-12-27
Ringrazio la responsabile della sala pranzo per la sua gentilezza e disponibilità
2025-12-27
Direzione di sala ristorazione molto gentile, come anche le signore alla reception. Personale di pulizie molto gentile e non invasivo, molto discreto.
2025-12-27
Siamo stati benissimo, grazie a tutto lo staff 🙂
2025-12-26
Grazie mille per la disponibilità e la prontezza nel soddisfare le nostre richieste. Personale davvero molto carino e ospitale.
2025-12-26
Personale preparato e gentilissimo
2025-12-25
Grazieee per la vostra accoglienza e gentilezza,i,rinoviamo i nostri migliori auguri di buone feste 😘❤️🙏🏻
2025-12-25
Kommen immer wieder gerne
2025-12-21
Ottimo in tutto grazie tornerò sicuramente Mariacristina
2025-12-21
personale gentile e cortese sia nell'accoglienza che nella ristorazione
2025-12-21
Staff molto gentile, disponibile e cordiale per non parlare della titolare la Signora Luciana , una donna sempre presente, molto affabile ed attenta a soddisfare le esigenze della clientela.
2025-12-21
Danke sehr guter Aufenthalt besonders die Oberkellnerin Irene!!!!❤️
2025-12-20
I came here on 17th December. Thanks to the mangement. We all had the christmas vibe and delicious cake for breakfast.
2025-12-19
Il tratto che contraddistingue l'Hotel è la cortesia e la disponibilità di tutto il personale
2025-12-18
Sono stata ricevuta molto bene, ambiente raffinato e molto curato. Ristorante a 10 stelle, si mangia molto bene e personale molto cordiale e molto gentile. Ti tornerò volentieri.
2025-12-17
Tutti gentili e disponibili
2025-12-17
Grande accoglienza anche da parte della proprietaria.
2025-12-16
Ringrazio tutto il personale per la profesionalità e gentilezza dimostrata
2025-12-16
Hotel raffinato ed accogliente. Complimenti per la pulizia delle camere e delle aree comuni. Grazie e complimenti.
2025-12-14
Soggiorno fantastico! L'albergo è stato una vera scoperta. Personale accogliente e disponibile, camera pulita e confortevole, colazione deliziosa. Abbiamo optato per la mezza pensione, quindi era inclusa anche la cena anch'essa deliziosa... un grazie particolare a Irene che ci ha sempre accolti in sala con un sorriso e grande attenzione per la nostra piccola. Posizione ideale per visitare la città. Lo consiglio vivamente a tutti...
2025-12-14
Front desk, breakfast staff and housekeeper are very pleasant and friendly I love this hotel
2025-12-14
Grazie per la gentilezza e disponibilità
2025-12-14
Buona accoglienza,gentili e professionali.Struttura bella accogliente
2025-12-14
Grazie della vostra disponibilita' e gentilezza
2025-12-11
Ringrazio tutti per il meraviglioso soggiorno, a partire dalla proprietà passando per Chef, Maitre, Sommelier, Barman, Receptionis Camerieri tutti. Grazie
2025-12-11
Grazie
2025-12-11
Buongiorno.Anche dolo per una notte sono stata bene
2025-12-21
Ringrazio per la cortesia ed attenzione riservatami in questo mese di soggiorno
2025-12-10
Accoglienza e gentilezza, pulizia nelle stanze e negli ambienti comuni
2025-12-10
É’ sempre un piacere soggiornare nella vostra struttura. Un ambiente caloroso circondato da un ottima professionalità.
2025-12-10
Прекрасный персонал на ресепшен, внимательный к запросам гостя. Приятные русскоговорящие девушки, обеспечивающие чистоту в номерах. Также отдельное спасибо за сосиски на завтрак по запросу, которые внимательный стаф нам обеспечивал ежедневно. Чувствуется любовь к отелю со стороны собственников и всех сотрудников. Благодарим за наши приятные впечатления
2025-12-10
Thank you for always being kind and for letting us check out a little later
2025-12-09
Grande professionalità e cortesia di Irene sia durante la colazione che la cena
2025-12-09
Grazie x la bella esperienza trascorsa nella vostra struttura. Tutto ottimo
2025-12-08
Personale gentile e disponibile
2025-12-08
Front desk personal were very friendly and always accommodating.
2025-12-07
Grazie per la cortese accoglienza e disponibilità nel risolvere i problemi della clientela
2025-12-07
Non è la prima volta che io e mia mogli soggiorniamo nel vostro hotel e come sempre ci troviamo bene. Complimenti a tutto lo staff in particolare al personale di sala e del bar.
2025-12-06
Perfect location for our Collette tour for Ferris State Alumni Tuscany Tour - 👏 #Well Done Team Ercolini & Savi!👍😀
2025-12-06
Your entire team is welcoming and wonderful. Great front desk staff. Love seeing Lucian around. The bar staff gentleman is perfect.
2025-12-06
Volevo ringraziare tutto lo staff dell'ercolini e savi per la splendida accoglienza fornita. Dalla proprietà, alle ragazze della reception e dai camerieri si sala , siamo stati coccolati. Non venivamo in questa splendida struttura dal periodo pre covid ma è come se tutto questo tempo non sia mai passato. Ci hanno realmente coccolato
2025-12-06
Service was great!
2025-12-05
Grazie per gentilezza e disponibilità
2025-12-04
Grazie per tutto
2025-12-04
Thank you for the amazing treatment and hospitality. Everyone was so welcoming and amazing. Especially the bartender in the lobby bar.
2025-12-04
Quando sono vostro ospite mi sento come a casa. Continuate così!
2025-12-04
Complimenti alle ragazze alla reception e in sala ( per la colazione) per l’accoglienza e l’educazione.
2025-12-02
Very nice breakfast
2025-12-02
Tutto quasi perfetto.
2025-12-02
Grazie
2025-12-01
Complimenti
2025-11-30
complimenti alla ragazza che ci ha accolti la sera dell'arrivo, (non ricordo il nome ma aveva gli occhiali)e comunque complimenti a tutto lo staff per la loro disponibilità e cordialità verso il cliente
2025-11-30
soggiorno oltre le aspettative grazie
2025-11-27
ACCOGLIENTE E UN BUON RISTORANTE
2025-11-26
Soggiorno piacevole, prezzo competitivo.
2025-11-26
Спасибо Елене за организацию хорошей уборки и комфорта
2025-11-26
Благодарим Елену за организацию работы по поддержанию чистоты и порядка в номерах
2025-11-25
Many thanks for a very pleasant stay!
2025-11-24
Camera pulita, comoda e molto gradita la cialda di benvenuto. Personale sorridente e molto disponibile.
2025-11-23
Per la gentilezza, premura e comprensione nei confronti della nostra bimba, ringraziamo e apprezziamo, ci riempie di gioia.
2025-11-23
thanks
2025-11-23
Sehr schönes Hotel mit guter Lage👍🏼
2025-11-22
Grazie
2025-11-21
A presto!
2025-11-21
Thank you very much
2025-11-21
Ottima cucina e personale attento e professionale.
2025-11-20
Sehr zufrieden
2025-11-20
It was a lovely stay. The staff was great.
2025-11-19
Thank you so much for accommodating the people in our group who had special dietary needs and also for taking care of our sick people. All of your staff were friendly and easy to work with.
2025-11-19
The front desk, bartender, and especially the breakfast staff were great
2025-11-19
The housekeeper was very helpful.
2025-11-19
friendly attentive staff and lovely propert
2025-11-17
All the staff were friendly and helpful.
2025-11-17
Continuate così
2025-11-17
All staff were courteous and attentive- but, staff at breakfast and bar were exceptional in assuring we had what we wanted.
2025-11-16
Staff molto cordiale e la patrone deliziosa. Abbiamo passato un bel weekend grazie
2025-11-16
Ringrazio per l’accoglienza, la cortesia e la disponibilità di tutto il personale.
2025-11-16
Tantissimi complimenti al vostro staff per la cordialità e disponibilità
2025-11-16
Accolti benissimo e a colazione molta gentilezza e preparazione
2025-11-15
Wonderful, friendly staff! Thank you.
2025-11-13
It would’ve been nice to know how to use the electricity upon arrival in my hotel room. This was foreign to me.
2025-11-13
The breakfast team was amazing. The rest of the front desk team other than the know-it-all youngster I ran up against was impressive.
2025-11-13
Staff was very helpful and knowledgeable
2025-11-12
The desk clerks were very friendly and helpful. I asked questions of them several times and they were always helpful and informative. Also, we found the breakfast room staff friendly and efficient.
2025-11-12
Everybody did a great job. We felt so welcome!
2025-11-11
Tutto molto gentili
2025-11-11
really like the bonus glass of wine for not cleaning daily
2025-11-11
We enjoyed our stay!! Everyone was friendly and knowledgeable. Room was in perfect condition each time we came in! Thank you for making our experience one to remember!!
2025-11-11
I was there with a tour group and everything was wonderful, especially the staff and service.
2025-11-11
I arrived in a room that had no hot water. The following morning, I was moved to one that did. I enjoyed a few hot baths.
2025-11-11
Juliano was professional and pleasant, a great bartender. We did not have our room cleaned every day by choice, and appreciated the free drink coupon we received instead. When we opted for the room cleaning, the housecleaner was so thorough, really nice job.
2025-11-11
Merci au barman, d'une gentillesse et professionnalisme, bonne continuation Merci a ma dame qui était a la salle du petit déjeuner, agréable gentille et attentionné.
2025-11-11
Staff is very friendly and helpful. They always smile and greet us.
2025-11-10
The staff was very helpful, they answered all my questions. They guided me to the correct store and restaurant.
2025-11-10
Very friendly and responsive management! Thank You!
2025-11-09
Molto professionali e cortesi
2025-11-09
Complimenti al personale gentilissimo.
2025-11-09
Thank you so much for the front desk staff who were so very helpful, the bar tender who was so sweet, efficient, and welcoming, the breakfast staff, the cleaning staff, and the owner who made it a point to get to know her guests.
2025-11-08
grazie per il piacevole sia pur breve soggiorno
2025-11-08
Ringraziamenti particolari vanno alla receptionist e al personale di sala. Complimenti.
2025-11-07
exceptionally good bartender
2025-11-07
complimenti per la gentilezza
2025-11-06
Guiliano the bar tender and all your reception staff. Lady with the glasses in the dining room for breakfast sorry didn’t get the name.
2025-11-04
Struttura elegante, servizi efficienti e personale cordiale e discreto. Da consigliare!
2025-11-03
Complimenti per la gentilezza, la disponibilità e la cordialità dimostrati da tutto lo staff
2025-11-03
Ragazze in reception gentilissime
2025-11-02
Il personale di sala, in particolare Irene, sono stati fantastici
2025-11-02
Grazie per la accoglienza Arrivederci.
2025-11-01
Thank you so much for this wonderful stay at your hotel. Grand Circle really knows how to pick some terrific accommodations!!
2025-11-01
Servizio ristorante al top, la signora proprietaria è molto gentile.
2025-10-31
The staff were very helpful and approachable at all times.
2025-10-31
Thank you for hosting my wife and I (and our little poodle) on our recent visit
2025-10-29
Thanks to all the staff for they were very accommodating.
2025-10-29
Staff is wonderful!
2025-10-28
Thank you we greatly enjoyed our stay!
2025-10-28
Благодарность поворам. Благодарностт горничным. Особая благодарность официантам, очень внимательные, доброжелательные и позитивные
2025-10-28
Wonderful hotel with a wonderful hostess!
2025-10-27
Beautiful accommodations, wonderful service. Thank you
2025-10-27
The Hotel was very clean, which is important to me. The breakfast was great, very nice variety and food was very good. Rooms were very comfortable and spacious.
2025-10-27
Guliano was very good.
Favoloso
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Colazione e servizi di ristorazione
Sistemazione
Via San Martino 18, Montecatini Terme 51016, PT
+39 0572 70331
2026-10-25
Personale qualificato!!!facciamo i nostri complimenti.