2025-11-04
Location was very good and the Breakfeast was amazing. The concierge who checked us in was very nice as were all of your staff.
2025-11-02
Gentilezza e disponibilità, bell'ambiente!
2025-11-02
The staff was the best asset in the hotel. Always friendly and helpful and we really appreciated it. It made our stay very welcoming!
2025-11-01
The rooms are beautifully decorated. Special thanks for the lemon water in the lobby. I would also like to mention the friendly staff at the reception
2025-11-01
The Comfort 2000 is amazing!
2025-11-01
Parcheggio
2025-10-31
The staff in general and in particular Elisabeth in the reception. She was so nice and went far and beyond to help was with anything we needed. Thank you so much. 🌷
2025-10-29
Very friendly staff . Most welcoming
2025-10-29
Nach der täglichen Reinigung hat das Zimmer immer sehr angenehm gerochen. Das ist uns jedesmal positiv aufgefallen.
2025-10-28
Die Sauberkeit und nach der Reinigung hat es im Zimmer immer sehr angenehm geduftet. Das Zimmer war angenehm groß und das Bad sehr schön.
2025-10-28
The cleanliness and the scent from the central air conditioning was a subtle but classy touch.
2025-10-27
Professionalità e gentilezza del personale tutto Ottima scelta per la colazione
2025-10-26
La habitacion
2025-10-26
Personale più che professionale . Posizione a pochi passi dalla stazione e vicina al centro città
2025-10-24
Le calme l'accueil et la propreté
2025-10-24
Overall, the experience was wonderful and a great value. If we come back through Florence, we will definitely stay again.
2025-10-24
The front staff - no matter what time of day it was the employee on duty was super friendly and very helpful. They were truly wonderful!
2025-10-24
Loved the staff! Super accommodating to all our needs with our luggage and taxi requests!
2025-10-23
We were made to feel at home. Very comforting. Made our stay free of worries or complaints. Loved our stay and would return many times.
2025-10-23
Много любезни, най вече рецепцията
2025-10-23
I very much appreciated the recommendation of the restaurant Il Clarinetto. The staff were all very friendly and helpful. I had a problem with mosquitos in my room -- it was handled immediately and effectively. This was the best hotel experience I have ever had!
2025-10-23
The staff were extremely helpful and welcoming ,
2025-10-23
The staff...always greeted with a smile. Very helpful. A huge thank you to the staff from us.
2025-10-23
La disponibilità e gentilezza del personale
2025-10-23
Early check in was so appreciated!!
2025-10-22
I liked the room and shower. Staff were all very friendly and helpful.
2025-10-22
The modern rooms and having a fridge- most places don’t have this. The shower was lovely. Very clean.
2025-10-22
We stayed 10 days. Family atmosphere, car parking and perfect situated for La Fortezza or visiting the city. I have the feeling that I know the place like home.
2025-10-21
Electronic modern technology in a familiaal feeling. The style of decoration and lighting of the bathroom and room.
2025-10-21
Roof top deck close to amenities and beautiful hotel
2025-10-20
Quiet atmosphere. Close to transport links to the centre which meant that there was the best of both worlds.
2025-10-20
Der Parkplatz im Hof war sehr gut.
2025-10-19
Near transport links and great restaurant
2025-10-18
Posizione
2025-10-18
Excellent reception staff! Friendly, helpful, great information.
2025-10-17
Elisabeth receptionist fantastica, colazione molto buona, e l'hotel è ben collegato con i mezzi pubblici
2025-10-17
la gentilezza dello staff (in particolare Elisabeth) a venire incontro alle mie esigenze
2025-10-16
Das Bad
2025-10-16
Beautiful hotel
2025-10-16
location, neatness, quaint charm
2025-10-16
The staff was friendly and kind
2025-10-16
Location was fantastic. Tram stop was great.
2025-10-16
il letto era molto comodo; l'hotel è ben collegato con i mezzi pubblici e la colazione era molto buona
2025-10-15
La atención de Elizabeth…excelente!!!
2025-10-15
Elizabeth en la recepción, excelente. Muy buen hotel.
2025-10-15
Hospitality is the main strength of the hotel!
2025-10-15
L'accueil d'Élisabeth a été plus que de qualité. Elle a su nous proposer une chambre adaptée à nos demandes et nous recommander les restaurants et lieux cultes à visiter. Son sourire est à l'image de la qualité du service rendu.
2025-10-14
All staff were very friendly. It was also great to have our luggage taken to the room when we returned from a walk to check in. The breakfast was a good choice also and welcoming staff in the restaurant
2025-10-14
How clean and modern the room was, especially loved the shower picture
2025-10-14
Our room was excellent enjoyed the courtyard and size of room very happy
2025-10-12
The very capable and friendly staff!
2025-10-11
Staff
2025-10-11
Proximity to the T2 tram line - for access to the airport.
2025-10-11
Desk Manager was very helpful about everything. Suggested great restaurants, secured taxi for us. Courteous and friendly. Breakfast staff very nice and efficient. Would stay here again and recommend to friends.
2025-10-11
The ceiling in our room, the shower room and its clever design to see the original ceiling. Beautiful spacious and very clean room. Very friendly staff.
2025-10-10
The staff was very kind. Breakfast was refilled promptly.
2025-10-10
The staff were extremely helpful and friendly and the wireless was easy to use.
2025-10-10
Loved the combination of price, location, and ability to host 4 people in the same room. Loved the staff who were always so helpful and smiling.
2025-10-10
Very good location, able to get around Florence easily by taxi. The breakfast buffet was delicious every morning. The hotel staff was so helpful and supportive and helped book our train trip to Rome.
2025-10-09
The service from the ladies at the breakfast was the best ever!! The warmth of the ladies in the recpetion.
2025-10-08
Every thing
2025-10-08
Helpful front desk gave suggestions on good places for dinner. It was a woman, but we forget her name. Excellent breakfast with very friendly staff
2025-10-07
Breakfast was excellent and we really appreciated having a takeaway breakfast on our last morning.
2025-10-06
Staff were very friendly. Rooms were very clean. Nice to receive bottles on complimentary water in the fridge.
2025-10-06
Location is excellent Comfortable rooms Pleasant and helpful staff Clean and tidy
2025-10-06
The staff
2025-10-05
Sehr, sehr freundliches Personal!!
2025-10-05
Loved our stay here! Great location within walking distance of everything we wanted to visit. Staff very friendly and helpful. Loved our room with our own little courtyard to sit out and enjoy the weather
2025-10-05
In most hotels, the design tends to be sterile and generic, but at this hotel, we felt differently: from the floors to the furniture, every detail and subtle touch of light is noticeable everywhere, creating a warm and calming atmosphere
2025-10-03
Petit déjeuner excellent. Accueil chaleureux. Chambre impeccable . Petite bouteille d'eau dans 1 frigo appréciable ainsi qu'1 bouilloire avec café et thé. Je recommande cet hôtel
2025-10-03
Loved the design of the room. Shower was fantastic. Bed was extremely comfortable.
2025-10-01
1. Front desk staff 2. Proximty to metro to Airport / town 3. Proximity to the Florence Irish Pub - after 25 days of Italian food, this place was a wonderful break!
2025-10-01
The ex Italian air force pilot who was on reception could not have been more helpful. When our flight to London was cancelled and the hotel was full, he went out of his way to find us a convenient hotel for our additional nights stay. He also provided great information on where to visit and eat. A total star!
2025-09-30
Rooms, breakfast and staff service.
2025-09-30
Fantastic breakfast and staff
2025-09-30
The cleanliness and by far the very friendly staff
2025-09-29
Exceptionally clean, pleasant and wonderful better than a 5 star hotel
2025-09-29
Staff were friendly and polite! Keep it up !
2025-09-29
L’odeur dans la chambre
2025-09-29
Location. Quietness. Excellent Reception. Comfortable bed
2025-09-28
Personale
2025-09-28
Beautiful Lobby - lovely concierges
2025-09-28
The decor was beautiful and the bathroom was amazing!
2025-09-27
Posizione ottimale e facilmente raggiungibile sia a piedi che in auto che on i mezzi pubblici
2025-09-27
Excellent reception staff. Great sdvice
2025-09-27
Receptionist at the desk went out of her way to help with questions and was very understanding and accommodating.
2025-09-26
The front desk ladies were so welcoming, knowledgeable and helpful!!
2025-09-26
Location , friendly staff and excellent spacious modern room
2025-09-26
Our room was super- had a velux window that we could open and close. Plenty of storage, great wifi and the shower was really fab. Location is so convenient for the tram. The staff were welcoming and very pleasant. We loved your hotel .
2025-09-26
Colazione, gentilezza degli operatori
2025-09-26
The receptionist was very helpful and friendly.
2025-09-26
La vicinanza al centro
2025-09-26
Sa situation Le calme de la chambre Son parking voiture
2025-09-25
Le personnel professionnel et attentionné
2025-09-25
Easy walk to some nice restaurants and a green space but not far from the train station.
2025-09-24
La gentilezza di Stefania che mi ha assistito con un piccolo contrattempo personale
2025-09-24
Le personnel
2025-09-24
Location was great with a car. The terrace of our room was nice.
2025-09-23
Perfect location
2025-09-23
Excellent design of room and fittings, lovely bathroom with glass ceiling to see the amazing ceiling, everything worked well in the room, people all helpful
2025-09-23
Excellent staff
2025-09-23
The accommodations were very nice. The location was good but one of the most outstanding parts of our stay was the breakfast.. great service and wonderful food! Well worth getting the rate that includes breakfast :)
2025-09-22
Your staff is welcoming
2025-09-22
Your front desk personnel Rafael and Stefania were excellent. They went above and beyond to get taxis and give directions and help us with anything we needed. They were the best staff of any we have encountered in Italy in the past two weeks. Would definitely come back if we’re knew they were there.
2025-09-21
Everyone's very warm and welcoming. Nothing was too much trouble
2025-09-21
Accueil de toute l’équipe de l’hôtel et disponibilité
2025-09-21
Room was very modern with great facilities
2025-09-21
Tout le personnel , sans exception , est très professionnel , à l’écoute et toujours souriant- merci à tous
2025-09-21
Breakfast was outstanding. Bed was very nice Everything clean and worked well.
2025-09-20
The breakfast staff were very helpful and good. Also frontreception was good.
2025-09-20
Posizione per cha fa un po'mil turista ed un po' frequenta il Careggi
2025-09-19
The building the modernity and cleanliness of the room
2025-09-19
The very friendly and helpful staff
2025-09-19
Qualité de l’accueil et des services.
2025-09-19
Excellent customer service and friendly staff
2025-09-18
Very friendly and welcoming staff. Thank you
2025-09-15
Location, friendly staff, functional rooms and a delicious breakfast - exactly what we needed!
2025-09-15
It was a big room
2025-09-14
Freundlichkeit und Serviceorientierung
2025-09-14
Colazione, parcheggio
2025-09-14
Situation géographique, proche du centre historique. Deux stations de tram à proximité. La tranquillité de l'établissement. Personnel sympathique
2025-09-14
Disponibilitat del personal
2025-09-14
Location was great for bus connections for tours
2025-09-13
So clean, modern, very high standards.
2025-09-13
It’s location is perfect for local transport.
2025-09-13
Posizione strategica
2025-09-12
Friendly Staff, good location, excellent breakfast, rooms were cleaned daily.
2025-09-12
We have been very pleased with the reception desk. The staff was very friendly. Specialist thanks go to Elisabeth who did everything to resolve some concerns. She was very kind and helpful! Thank you Elisabeth! Overall we have been very pleased with our stay at La Fortezza
2025-09-12
taille humaine, accueil très chaleureux.
2025-09-11
The gentleman at reception always greeted us with a friendly smile. Hotel’s location is excellent, room is very comfortable, shower was easy to regulate.
2025-09-11
Posizione , accoglienza, disponibilità di tutto il personale, pulizia, colazione, materasso.
2025-09-11
Breakfast and room disposition and cleanliness
2025-09-11
Lounge room. Assortment of drinks. Location.
2025-09-10
Good communication from staff. Good directions from train station.
2025-09-10
The very friendly person at the reception
2025-09-10
Fantastic breakfast!
2025-09-09
We have been very happy with our stay at the hotel The staff at the reception was very friendly and kind especially Elisabeth . She was very welcoming and helpful with a small concern that we had . We appreciate her help and efficiency. Thank you Elisabeth!
2025-09-09
Staffs were helpful and friendly.
2025-09-09
Shower was amazing
2025-09-09
The staff were amazing! The breakfast was very good!
2025-09-09
Breakfast was fantastic and very good value
2025-09-09
Close to everywhere
2025-09-08
Wir mussten bei der Abreise um 5.30 Uhr auschecken und hatten dies am Abend zuvor angekündigt. Wir vermuten, dass der ältere nette Herr der Hotel-Chef war, der uns den frühen checkout problemlos zusagt und nicht nur das, wir bekamen von ihm noch eine großzügig gepackte Lunchbox mit! Das war soo liebenswert und freundlich! So brauchten wir uns am Flughafen nichts mehr kaufen.
2025-09-07
personnel souriant _bien placé pour la visite proche des transports gare et tramway_ chambre calme
2025-09-06
Il parcheggio riservato e le camere accoglienti con la doccia ampia. Camere super profumate e sistemate. Ottimo i phon per capelli. Grande tv. Ottimo letto. L'hotel è un tre stelle ma offre servizi da 4 stelle.
2025-09-05
Accueil, emplacement calme, confort de la chambre, discrétion et disponibilité du personnel, en résumé un hôtel à recommander
2025-09-05
Clean, gentle reception, very good room, parking...
2025-09-05
L’emplacement
2025-09-05
The staff.
2025-09-05
Staff was very kind and helpful. Great customer service. Specially Elisabeth, Caterina and Patrick.
2025-09-05
Shower was great and the bed was very comfortable.
2025-09-04
Propreté Chaleur Excellent petit déjeuner
2025-09-04
Gentilezza
2025-08-31
Delicious breakfast!!!
2025-08-31
È situato in una zona abbastanza tranquilla della città è ben insonorizzato ed è a 20 minuti a piedi dal centro storico
2025-08-31
Colazione Personale Parcheggio Posizione
2025-08-31
The staff, especially the friendly and funny sir at the entrance.
2025-08-31
Everything
2025-08-30
Hotel reception were very helpful in giving us directions on how to get around Florence, and restaurant suggestions. We particularly enjoyed a conversation with "An Officer and a Gentlemen". Sorry, we didn't get his name. I think you know who that is.🙂
2025-08-30
El desayuno y la amabilidad de la gente
2025-08-30
L’accueil Le parking Les prix La literie La propreté
2025-08-30
Le personnel souriant et bienveillant
2025-08-29
Shower is gigantic
2025-08-28
Les oreillers pouvez vous nous dire où l’on peut trouver les mêmes merci
2025-08-28
Very attentive and kind staff.
2025-08-27
Les personnes à l’accueil ( surtout la dame métissé) ! Force de proposition et conseils pour passer un agréable séjour ! Toujours à disposition pour la moindre question Mention spéciale à la jeune personne qui s’occupe du petit déjeuner, très à l’écoute des gens et très serviable et avec le sourire !!
2025-08-27
La posibilidad del parking, la cercanía a la parada de metro para ir al centro. Destacar sobre todo la amabilidad y simpatía de la chica de la recepción y del desayuno.
2025-08-27
Personal Frühstücksbuffet war sehr freundlich. Zimmerreinigung vorbildlich.
2025-08-27
Staff, room and breakfast
2025-08-27
La prima colazione
2025-08-26
Quiet location. Friendly staff.
2025-08-26
Location and the charming building
2025-08-26
Le professionnalisme et la gentillesse du personnel de l’accueil.Encore merci à eux.
2025-08-26
Bagno stupendo con luci led
2025-08-26
Great location and friendly, helpful staff
2025-08-26
La cercanía a la parada del metro
2025-08-25
Of the 3 hotels we stayed at in Italy, Hotel La Fortezza was the only one to have an in-room coffee service. This was a definite strength.
2025-08-25
Excellent parking location
2025-08-25
Breakfast was splendid...actually the best we got in Tuscany
2025-08-24
Breakfast and shower, room was good size. Thanks for a great stay
2025-08-24
l'accueil.
2025-08-24
very nice and clean
2025-08-24
Localização Pequeno almoço Tamanho do quarto
2025-08-23
L’accueil
2025-08-23
Everything
2025-08-22
The staff all are very nice
2025-08-22
La personnel ultra sympathique et attentionné Bravo à vous et 1000 mercis
2025-08-21
All the staff were very helpful
2025-08-21
Sehr sauber, sehr angenehm, gutes Bett
2025-08-21
The staff was excellent!!!
2025-08-20
Clean and Friendly staff
2025-08-20
Parcheggio Mobili nuovi e moderni
2025-08-19
Accueil très chaleureux . Disponibilité .
2025-08-19
The staff are amazing and rectified the issue we had with our 1st room as soon as was physically possible, nothing seemed too much trouble for them. Would definitely stay again
2025-08-17
The room decorations, comfort of the bed, value of breakfast. Great location and friendly people. Would absolutely come back!
2025-08-17
The honeycomb! Many very good cakes..
2025-08-17
La chambre avec la petite terrasse
2025-08-17
Room was very nice and modern. Great amenities - tea, coffee, smart TV, air con, fridge. Everything you need. Great lighting in the room. Nice and spacious and comfortable. Lovely staff on reception and in the breakfast room, very kind.
2025-08-17
Love the room and rest room
2025-08-16
- Le calme de la chambre - La décoration de la chambre - Le petit déjeuner très varié et abondant - L'accueil avec du personnel parlant notre langue
2025-08-16
L'excellent accueil, le calme de la chambre, le petit déjeuner et le parking très pratique.
2025-08-16
Chambre avec tout le charme de la décoration italienne, personnel accueillant et serviable
2025-08-15
Really welcoming, helpful and friendly staff....especially the man in the breakfast room
2025-08-15
Great location, very nice staff, clean a quiet.
2025-08-15
L'agréable accueil, le calme de la chambre, le très bon petit-déjeuner, le parking et l'emplacement.
2025-08-14
La atencion
2025-08-14
Sehr freundliches Personal. Das Frühstück war wirklich sehr gut. Die Auswahl war mehr als ausreichend und alles wurde derart liebevoll präsentiert. Jeder Tag konnte somit perfekt starten
2025-08-13
Le personnel impeccable souriant disponible
2025-08-12
Grandezza dei letti, pulizia del bagno, pulizia degli asciugamani.
2025-08-12
La pulizia e l'attenzione
2025-08-12
The temperature was very cool, exactly what is needed after hot summer days (the hottest we had was 39°). The shower was really nice and stayed perfectly consistent, a lot of the hotels we have tried the shower would drop in temperature constantly but at La Fortezza we never experienced any inconsistency. The cleaning team was brilliant and anything we used was replaced while we were out and about.
2025-08-11
Customer service was excellent. Amazing staff
2025-08-11
Location, great rooms! Very good breakfast!
2025-08-11
Perfect location in the ancient town!
2025-08-11
Se si sta visitando Firenze il posto migliore dove stare è qui! Nel momento in cui si arriva il personale è accogliente e cordiale con un sacco di conoscenze della zona. La camera perfetta 😍 e pulitissima con tantissimo spazio. Consiglio vivamente questa struttura.
2025-08-11
Große Hilfsbereitschaft des Personals bei der Suche nach einem Parkplatz für unseren Motorradanhänger.
2025-08-11
La gentillesse de Raphaele, encore merci. Personnels du petit déjeuner très a l'écoute, le proximité des sites à visiter
2025-08-10
Le personnel est vraiment très gentil, Et le buffet du petit déjeuner toujours bien rempli. Merci
2025-08-10
Lovely breakfast, great choices and lots of fruit and pastries.
2025-08-10
Le confort , la réfection de l’hôtel fait avec goût , la douche , la literie , la chambre qui est grande , le parquet . Une chambre très agréable
2025-08-09
Competent and discrete staff.
2025-08-09
Good location to the centre of Florence and shortwalk from train station Friendly staff, clean rooms
2025-08-09
Sobre todo la amabilidad, a destacar Rafael en recepción que me aconsejó sitios a descubrir, ayudo a mi mujer con las maletas…trato magnífico. Saludos.
2025-08-09
Feels like home. American!
2025-08-09
Bathroom was beautiful
2025-08-09
Exceptionally clean
2025-08-08
Restaurant suggestion (antico fattore and opera in Santa Monoca church were great)
2025-08-08
The staff made us welcome from the moment we entered until the day we sadly left. I would of loved to have stayed longer. Your staff are a credit to the lovely hotel. Thank you for having us.
2025-08-08
La amabilidad de todo el personal, recepción y desayuno. La variedad y calidad de los productos del desayuno. La limpieza y la confortabilidad de la habitación.
2025-08-08
Très propre et le petit déjeuner
2025-08-07
Staff were super welcoming and helpful without exception
2025-08-07
La amabilidad de todo el personal. Las habitaciones muy confortables.
2025-08-06
Friendliness of the staff and cleanliness
2025-08-06
Ubicación desayuno y cama cómoda y amplia
2025-08-05
staff members are super friendly and nice, I sincerely appreciate every support I received during the stay.
2025-08-04
Good location close to transport links
2025-08-04
Great location, spacious room, delicious breakfast
2025-08-04
Location, cleanliness, proximity to tram, staff behavior
2025-08-04
We really liked the size of the room, it was big and really fresh
2025-08-04
Front desk staff were fantastic. Helped with tips, luggage storage, and taxi booking.
2025-08-04
Staff at reception were very helpful
2025-08-04
Il posto auto! É ottimale ! Poi il punto dove si trova tutto vicino dal supermercato al ristorante dove mangio benissimo! E poi con una bella camminata si può arrivare al duomo a Piedi ! Poi tutto il personale é a nostra disposizione ❤️
2025-08-04
Le confort de la chambre et le parking aussi
2025-08-03
Very good location , it near to the city centre but not in the city centre. Very well connected
2025-08-02
The room (superior double) was absolutely first class. Modern, crisp styling, a fantastic comfortable bed, great air conditioning (a must) and a superb bathroom with fantastic walk in shower! Seriously better the the 3 star rating of the hotel. Close enough to the attractions but far enough away for a quiet peaceful night's sleep.
2025-08-02
Staff were incredibly helpful & even phoned a taxi for us from reception. Fantastic breakfasts and room was clean & comfortable
2025-08-02
The size and comfort of the room. It was easy to share with my sister and I always had a wonderful sleep after a long day of walking.
2025-08-02
L’accueil et la disponibilité du personnel.
2025-08-01
La terrasse
2025-08-01
Cleanliness
2025-08-01
Breakfast and room design
2025-08-01
IL punto di forza dell'hotel è il suo personale !!!
2025-08-01
L' ambiente dell' albergo nel suo complesso accogliente...
2025-08-01
Everything about it
2025-08-01
Freundlichkeit Und das tolle Zimmer
2025-07-31
la gentilezza e la disponibilità del personale , la location, l'eleganza dell'arredamento
2025-07-31
The free cold water in the fridge
2025-07-31
Service by the front desk staff They assisting in scheduling a 345am taxi to the airport and all promises were met
2025-07-31
Le persone dello staff tutti gentli e premurosi, pronti a soddisfare ogni richiesta....anche le più insolite. Grazie a tutti
2025-07-31
Convenient and safe parking and amazing breakfast and staff. Good location…a few steps to trams.
2025-07-30
The room was lovely, clean and very modern and the staff were very accommodating and friendly.
2025-07-29
Lo stile
2025-07-29
Vicinanza alla ZTL Parcheggio interno
2025-07-29
Recibimiento Habitación cómoda
2025-07-29
The traditional decor is nice.
2025-07-28
Beautiful
2025-07-28
Staff went above and beyond when I needed to move my vehicle in an open space when needed to. Elizabeta was wonderful!
2025-07-28
Il soffitto in travi in legno dipinte, la spaziosità delle camere, il rapporto qualità prezzo, la possibilità di parcheggio, l'ubicazione vicina al centro ed ai servizi... Tanti punti positivi, un solo punto di miglioramento
2025-07-27
Parcheggio interno, posizione appena fuori dalla ztl, camera spaziosa e confortevole, pannello fotografico in doccia idea originalissima.
2025-07-27
Politeness and helpfulness of staff (Raffaele and lady on first day - so sorry we did not get her name). So welcoming, nothing too much to ask. Beautiful rooms and bathrooms. Comfortable bed. Easy transport links. Totally wonderful. Would definitely stay again. Grazie Mille
2025-07-27
Das freundliche Personal und das wunderbare Frühstücksbuffet.
2025-07-27
La gentillesse et la disponibilité du personnel
2025-07-26
Posto auto e vicinanza al centro
2025-07-26
La atención en recepción es muy buena
2025-07-26
Sehr zentral gelegen und dennoch perfekt mit dem Auto zu erreichen.
2025-07-26
Proche des arrêts de train et bus et aussi le mercato
2025-07-25
Staff, location and ability to park within the hotel
2025-07-25
The gentleman at the reception (unfortunately we forgot to ask his name, which we truly regret) was extremely polite, funny and kind. He made us feel very welcome and we really appreciated his attitude. Thanks to him, we truly hope he gets the recognition he deserves. :)
2025-07-23
I appreciate that the guests spoke several languages
2025-07-23
Posizione ottima vicinissimo al centro. Bellissima struttura, siamo stati accolti benissimo dal proprietario, ha il posto macchina , silenzioso e veramente ben tenuto. Grazie e alla prossima
2025-07-22
Le parking privé
2025-07-22
Confort et propreté de la chambre, buffet déjeuner.
2025-07-21
Professionalità e cura dei dettagli nella camera
2025-07-21
Great mattress
2025-07-20
Sono un vecchio cliente e ho piacevolmente scoperto la ristrutturazione delle camere.
2025-07-20
La chica que atiende el desayuno y una señora en recepción
2025-07-19
The staff at the hotel were so friendly and nothing was too much trouble. We really liked having a kettle in the room so we could have a tea/coffee. The complimentary bottles of water were so welcome when we arrived. The room was lovely and modern- the layout was thoughtful for the traveller as there was a place to put our suitcases.
2025-07-19
Toute et beau
2025-07-18
All staff members were very nice and helpful and nothing was too much trouble, always met at reception desk with a smile. Fantastic service well done to all the staff.
2025-07-18
great location, perfect staff, very comfortable room (also very comfortable mattresses)
2025-07-17
Staff very good
2025-07-17
Tutto il personale
2025-07-16
The terrace area to sit outside your room. Also the rooms were very spacious as was the bed and bathroom.
2025-07-16
L’accoglienza del pilota a cui invio i miei saluti
2025-07-16
La habitación y el baño
2025-07-15
Evening night porter he was lovely Girl who makes cappuccino with a star was lovely
2025-07-15
Belles chambres et bonne position
2025-07-14
Ubicación muy bien
2025-07-13
Amabilidad del personal
2025-07-13
Excellent breakfast and reception staff
2025-07-12
Great service!
2025-07-12
Breakfast and parking.
2025-07-11
Short travel to the city center and train station.
2025-07-11
La pulizia
2025-07-11
Die Lage
2025-07-11
Location was very good and in a nice quiet area, reception staff very helpful when I requested milk to have with English tea in our room, we were very happy with our stay and will return
2025-07-10
La modernité tout en respectant l’architecture !
2025-07-10
Everything😉
2025-07-10
The young lady who served at Breakfast, and who creates all the art work on the boards around the room, was excellent and, even though she was too busy with so many people and only her available to serve, she was very professional. An excellent employee.
2025-07-09
Mi è piaciuto molto lo stile dell'arredo nell'ingresso e nella hall, il salotto, e la camera. Lo spazio doccia era molto comodo e soprattutto è bello e molto originale inserire piastrelle con immagini delle bellezze artistiche di Firenze. Fondamentale anche la presenza dell'aria condizionata, visto il caldo di questa estate. Molto comodo il parcheggio interno privato. Grazie
2025-07-09
The room with a huge patio, the calmness and privacy. Beautiful experience!!!
2025-07-08
Beautiful rooms. Staff at reception very helpful. The staff at breakfast, again very good, ESPECIALLY the young female who was really under pressure one morning, with numerous people coming into the breakfast room, at once. She was very polite, under a stressful situation and continued her service with a smile.
2025-07-08
Breakfast cleanliness helpfull and its lication also the parking safe.
2025-07-07
tutto ok
2025-07-07
Welcoming staff and beautiful property
2025-07-07
PARCHEGGIO AUTO INTERNO
2025-07-06
- A very welcoming, helpful and friendly staff - Elegant and clean rooms - An excellent breakfast. Freshly baked warm bread, loved it!
2025-07-06
The deco is very nice and modern.
2025-07-06
Everything was great. Excellent location close to tram. Parking at hotel is great Thank you for everything
2025-07-05
Das Ambiente und die Atmosphäre
2025-07-05
Fresh honey at breakfast was awesome 👌
2025-07-04
Pulizia, confort, parcheggio, policy prenotazione
2025-07-03
Gute Lage zu öffentlichen Verkehrsmitteln. Gute Klimaanlage! Freundliches Personal.
2025-07-03
Gentilezza e disponibilità del personale
2025-07-03
Pulizia, Cortesia del personale, qualità del riposo, colazione
2025-07-02
Accueil
2025-07-02
Le personnel à l’accueil ( et le reste également) était vraiment aux petits soins. Chambre très agréable, très fraîche au vu des températures caniculaires, très confortable et surtout très belle. Autre point fort: le buffet du petit déjeuner, très complet et très bon!
2025-07-02
L’emplacement et la dimension de la chambre
2025-07-02
Reception very helpful breakfast was good quality
2025-07-02
Bellisimo
2025-07-01
Great staff great prices! We loved our stay :)
2025-07-01
Ideally located in a quiet area yet close to station and tram and within easy walking distance of many attractions. Excellent aircon, which we really appreciated
2025-07-01
Pas très loin du centre
2025-07-01
La dame de la réception très agreable
2025-06-29
Wir konnten das Zimmer gegen Aufpreis bis zum Nachmittag nutzen.
2025-06-29
Gute Lage zur Innenstadt und zu den öffentlichen Verkehrsmitteln. Sehr ruhig und freundlich.
2025-06-28
Great location clean rooms good WiFi and smart TV
2025-06-27
Room with a balcony
2025-06-27
Location, v friendly staff
2025-06-27
Propreté Grandeur de la chambre et de la douche
2025-06-27
Convivialité
2025-06-26
Bella camera, spaziosa e con uno stile unico
2025-06-26
disponibilità e flessibilità
2025-06-25
Parcheggiato, colazione
2025-06-25
Our rooms were so clean every day once we came back and everyone was so friendly
2025-06-25
Lo
2025-06-25
La gentilezza e l'accoglienza di tutto il personale
2025-06-24
Car parking in Hotel
2025-06-24
Location Location
2025-06-23
The receptionist Elisabeth was really lovely. Friendly and exceptionally helpful.
2025-06-22
Posizione e disponibilità di parcheggi pubblici
2025-06-22
The staff!!!!!!!
2025-06-22
The food and staff are amazing
2025-06-20
Cordialità dello staff Posizione ottima Parcheggio auto Colazione
2025-06-19
Breakfast
2025-06-18
Vicinanza fiera Pitti
2025-06-18
Posizione dell' hotel
2025-06-18
Hotel davvero ottimo per avere 3 stelle, davvero un ottima scoperta!
2025-06-18
Posizione, condizioni struttura, cortesia e disponibilità del personale
2025-06-16
I confort e la posizione
2025-06-16
Le lit
2025-06-16
Amazing new decor! Very chic! Love the colours of the soft furnishings and the marble in the bathroom. Very comfy bed too! If you add black out curtains it would perfect!!!
2025-06-16
Close to train station, City Centre, and tram station as well. There are plenty of stores and restaurants nearby. Our room was spotless and very neat. Definitely recommend
2025-06-15
The staff. The AC
2025-06-15
Excellent staff and rooms.
2025-06-15
La cordialità e l' accortezza dello staff, e l'aria pulita che si respira al suo interno
2025-06-15
La colazione.
2025-06-14
Très belle chambre toute rénovée
2025-06-14
Everyone working the front desk was very helpful, especially Elizabeth. She went above and beyond to help us with the tram.
2025-06-14
Angenehme leise Klimaanlage und sehr komfortables Bad mit Regentusche
2025-06-13
Il bagno molto curato e spazio esterno super apprezzato
2025-06-13
La posizione
2025-06-11
Tout OK
2025-06-11
Tout.
2025-06-10
La gentillesse et la qualité de l'accueil de votre personnel
2025-06-10
Die Freundlichkeit des Personals und die gute Anbindung an den ÖPNV
2025-06-09
The staff! They were all so helpful and cheerful!
2025-06-09
location
2025-06-09
Le personnel que ce soit réception et service petit-déjeuner souriants prévenants et répondant à nos diverses questions et interrogations.
2025-06-09
L’accueil très chaleureux et rempli d’attentions Le confort de la chambre et sa propreté La gentillesse de tout le personnel Je vais recommander cet hôtel à mes proches. Un grand merci à Elisabeth😘🙏🌸
2025-06-08
Die Freundlichkeit des Personals, die gute Anbindung an den ÖPNV
2025-06-08
Freundlichkeit des Personals, Sauberkeit, Parkplatz
2025-06-08
Hospitality, clean, beautiful, great staff
2025-06-06
Il letto
2025-06-06
la posizione ...comodissimo al centro e dotato di parcheggio
2025-06-06
L'accueil du personnel
2025-06-06
Great breakfast. It would be nice to have American coffee
2025-06-06
You front Staff went above and beyond to be helpful
2025-06-05
Beautiful hotel & excellent, attentive staff. Breakfast was delicious. Room was fantastic, and very clean. Would absolutely recommend this amazing hotel.
2025-06-05
Habitación modernizada, no se oía nada al cerrar la ventana, descanso ideal!!
2025-06-04
La calidad del personal, la ubicación, los desayunos.
2025-06-04
Bathroom
2025-06-04
On our last day yesterday, I accidently locked our passports and money in the room safe, The guy on duty was magnificent in the way that he helped us -it was 05.00 in a morning and we had a flight at 07.00. Without hime we woudl have been in trouble. He was great but I didnt get his name. Mille Grazie.
2025-06-04
Tranquilidad
2025-06-03
Excellent service all round.
2025-06-03
Amazing friendly staff big comfy beds, spacious bathroom very clean had a wonderful stay
2025-06-02
It was overall a very pleasant experience.
2025-06-02
Beautiful hotel and very clean and comfortable. Breakfast was excellent.
2025-06-01
Friendly staff and clean, very good breakfast
2025-06-01
Staff Breakfast Bathroom
2025-06-01
Collocazione silenziosa
2025-06-01
proximity
2025-06-01
Breakfast was very good and breakfast staff.
2025-05-31
The location was very nice. It was easy amd quick to get a taxi and a quick walk to the market/restaurant area
2025-05-31
The night reception was fantastic. Very friendly man.
2025-05-31
The hotel was great, the staff fantastic and a great location. The restaurant we were recommended was fantastic too.
2025-05-31
Helpful friendly staff. Lovely clean modern room. Super shower room.
2025-05-31
Strefania and the night manager were so professional and friendly at all times with a smile to greet you with everytime
2025-05-31
Parcheggio,colazione,camera 110
2025-05-31
Comodo
2025-05-30
Proximité du centre ville
2025-05-30
L'accueil
2025-05-30
The staff were very friendly and the rooms were cleaned very well.
2025-05-30
Very and helpful staff
2025-05-29
Clean, comfortable rooms. Friendly staff. Excellent location for either walking to the centre of Florence or picking up the tram opposite the hotel. Lovely breakfast. What more could you ask for? I'd definitely stay here again.
2025-05-29
Friendliness of the staff. We informed them upon arrival that it was our honeymoon and they gave us a small bottle of prosecco each.
2025-05-29
Staff and breakfast excellent
2025-05-28
Very good and polite reception, which served us better than we expected. Very beautiful and spacious room, bathroom also very beautiful and spacious, besides everything being very clean and organized
2025-05-28
Accomadations and location, close to sights but not in the middle of busy area
2025-05-27
Everyone at the front was always so helpful
2025-05-27
Beautiful hotel Staff extremely helpful Especially Mohammad- excellent service
2025-05-27
Pulizia, letto comodo e camere silenziose
2025-05-27
Posizione ottima e gentilezza dello staff
2025-05-26
The staff are lovely
2025-05-26
Breakfast, location, and Raphael! He was very try helpful and friendly.
2025-05-25
Quiet room on the inside court
2025-05-24
The Hotel was outstanding clean,fresh and vibrant. Raphael was a great host very informative. Highly recommend this Hotel
2025-05-24
Lovely hotel freshly renovated. Amazing front of house gentleman. Would definitely stay again
2025-05-24
Wir wurden sehr freundlich empfangen und der Herr an der Rezeption war über den ganzen Aufenthalt sehr zuvorkommend und herzlich!! Vielen lieben Dank dafür!!!
2025-05-23
Availability of wines and waters for purchase.
2025-05-23
Great staff
2025-05-23
I'm sorry I don't know the name of the woman at the front desk who greeted us. She was very friendly and welcoming. She gave us really good recommendations for restaurants. She also gave us information to orient ourselves. And finally, she was so helpful to me when I was having trouble accessing my plane tickets to France. I also want to say that the room was open and airy and felt spacious and uplifting. The bed was amazing! It was very comfortable for us.
2025-05-22
dinner suggestion of Il Clarineto
2025-05-21
Posizione e clima molto ospitale
2025-05-21
The personal; everyone went above and beyond to make it a memorable stay.
2025-05-20
The location was excellent and very quiet.
2025-05-19
Personal
2025-05-19
Elisabeth at reception, in particular, and other reception staff went above and beyond to be helpful with parking, taxis, and restaurant recommendations. We really enjoyed our stay. Wish there were more restaurants co nearby, but otherwise, it was a first rate experience!
2025-05-19
Proximité des transports , calme qualité de l’hôtel et du personnel
2025-05-19
Cortesia, colazione, pulizia
2025-05-19
Das freundliche und zuvorkommend Personal.
2025-05-18
Friendly helpful staff,spoke English well
2025-05-18
The staff were amazing and very accommodating to any queries, help, even laundry
2025-05-18
Location was great with easy access to trams.
2025-05-18
Amabilidad Desayuno
2025-05-18
Ruhige Lage, das Zentrum ist fußläufig erreichbar.
2025-05-18
La camera che ho ricevuto la 214, a dir poco bellissima e comodissima
2025-05-18
The staff were very pleasant and helpful.
2025-05-17
The helpfulness of Elisabeth on reception
2025-05-17
Qualité de la literie
2025-05-17
Breakfast staff are friendly and very efficient. The breakfast food was excellent. And the room was clean, spacious, and comfortable.
2025-05-16
Very clean and well presented.
2025-05-16
Elisabeth has been brilliant from the moment I booked, to speaking on the phone to the day we arrived. Warm and welcoming. Thank you for a great stay.
2025-05-16
Good location for the tram and the parking was very useful
2025-05-16
The Hotel's location was very convenient for able bodied visitors to walk to most central attractions.
2025-05-15
L’accueil, la décoration des chambres
2025-05-15
La situation géographique
2025-05-14
Your attention to gluten free breakfast was second to none and the staff were so friendly
2025-05-13
The room was very comfortable and most relaxing. The staff very helpful especially when we had a problem with the room safe.
2025-05-13
Staff were very good
2025-05-13
The welcoming staff, clean hotel throughout and a rainfall shower
2025-05-11
la posizione, tranquilla, a pochi passi dal centro e soprattutto possibilità di posto auto interno
2025-05-11
Location
2025-05-11
location
2025-05-11
The staff were the best part of the Hotel. They were always friendly, rearranged rooms for us, and extended our stay. Not to mention out of all the Hotels we stayed at in Italy, this was by far the largest and nicest for this price range
2025-05-10
Colazione e posizione
2025-05-10
Dekoration
2025-05-10
Breakfast
2025-05-09
The Hotel was in a great location, l couldn't fault anything. We had a very enjoyable experience, the room was so lovely, clean and comfortable. There was plenty of choice at the breakfast buffet and it was set out beautifully. When we needed help with the lights and the safe , a staff member came and helped us. Everyone who worked in the Hotel were very pleasant and helpful. They made our stay very enjoyable. Penta Bistro restaurant which your Hotel recommended was very good and very reasonable. We would love to come back some day.
2025-05-09
Convenient location
2025-05-09
Staff on reception were very helpful, provided us with a local map and recommendations of local restaurants
2025-05-09
Our updated room was clean, bed was very comfortable, great location and breakfast!
2025-05-09
Hotel La Fortezza is situated in an ideal, peaceful location just outside Florence city centre but just a 5 minutes stroll from the tram stop for the journey to/from the airport and 10 minutes from the main train station and bus terminal. The staff are very friendly and helpful. The room was nice and clean and the bed comfortable. We did have to turn off the air conditioning because we couldn't work out how to control the room temperature. Breakfast was lovely - plenty of choice. All the city centre attractions are within easy walking distance.
2025-05-08
L'accueil, la gentillesse et le professionnalisme des personnels.
2025-05-08
the staff (elizabeth) was very helpfull. She spoke french, which we appreciated a lot.
2025-05-08
The staff is courteous and helpful.
2025-05-08
The location was great
2025-05-06
Setting was lovely, outside town.
2025-05-06
Bed was very comfortable and room was very clean
2025-05-05
Gentillesse et écoute du personnel.
2025-05-05
Très propre! Bon placement ! On a adoré le déco et l' accueil ! On recommande !
2025-05-04
Posizione strategica, vicino alla stazione e al centro. Camere meravigliose ed ottima la pulizia. Da migliorare un po' la colazione.
2025-05-03
Posizione e staff
2025-05-03
The location and your staff were amazing. Helpful, friendly and went above and beyond to assist us.
2025-05-02
Room was perfect and air conditioning was much needed.
2025-05-01
Staf
2025-04-29
The cleaning while we were away was nice.
2025-04-28
Parking, ubicación fuera de ZTL, desayuno, amabilidad del personal.
2025-04-28
El confort de la habitación. El equipamiento y la atención del personal, en especial el señor Mohamed, desde el mismo momento en que llegamos al hotel.
2025-04-27
Luca at reception was wonderful. Very welcoming to my sisters and I as well as providing recommendations and directions. It was a wonderful stay and the location was perfect. I would highly recommend!!
2025-04-27
Comodo x i mezzi di trasporto, vicino al centro ma nn cautico
2025-04-27
La camera
2025-04-26
Hotel vicino al centro e comodo anche economicamente tutto perfetto
2025-04-26
My room was beautiful and modern, I loved the patio! I also loved the breakfast. It was excellent. The staff was helpful as well.
2025-04-26
La propreté de la chambre
2025-04-24
Gute Lage zur Stadtmitte und Erreichbarkeit zum Flugplatz via Straßenbahn, sehr nettes Personal
2025-04-24
Very nice room and great location to the city center! A big plus is also the parking!
2025-04-24
El personal nos ha tratado muy bien. La posibilidad de usar el parkig es muy cómoda
2025-04-22
I like everything mentioned above, but particularly I like the location: very near the airport and very near the historical centre. I also like the possibility of free annulation (very great service).
2025-04-21
La vicinanza al centro raggiungibile con il tram in 5 minuti. La COLAZIONE STREPITOSA eccellente, ricca, varia, deliziosa da 10 e lode.
2025-04-21
Come già detto personale gentilissimo ... Continuate così...siete fortissimi!!
2025-04-21
Friendly and helpful staff make it a really pleasant experience...
2025-04-21
Accoglienza e struttura
2025-04-21
Ubicación. Al lado del metro. Desayuno super completo
2025-04-20
Proximité du centre ville et les transports. L'amabilité du personnel surtout Élisabeth
2025-04-20
Accueil réception Elisabeth 👏👏👏
2025-04-20
Proximité
2025-04-19
Tranquillité
2025-04-19
Posizione strategica per gli spostamenti, presenza del parcheggio
2025-04-19
le calme car nous n'entendions pas le bruit de la rue. De l'eau minérale gratuite et à disposition du thé/café. Petit déjeuner copieux.
2025-04-18
Hotel muy bien situado para pasear hasta el centro histórico. Habitaciones muy agradables y limpias. Servicio muy amable y desayuno muy completo.
2025-04-18
We really liked receptionists because they communicated professionally and trustworthy.
2025-04-18
Emplacement de l'hôtel parfait. Acceuil parfait. Parking parfait.
2025-04-17
The staff (notably, the black woman at the front desk who helped us so much).
2025-04-16
Atmosphère , authenticité et calme
2025-04-16
L'accueil
2025-04-16
Pulizia, disponibilità
2025-04-16
Location, staff and convenience.
2025-04-16
Ubicacion El personal de recepcion, TODOS fueron muy amables
2025-04-14
The breakfast was amazing 🤩
2025-04-14
Very helpful and friendly staff particularly Elizabeth.
2025-04-14
The attentive staff to our needs (our complaint that the room was too hot - she came down and was shocked how warm it was, and insisted she will give us another room.
2025-04-13
Prezzo accessibile per la zona. Staff molto gentile
2025-04-12
Le petit déjeuner, le calme
2025-04-12
The shower.
2025-04-12
Estephania was amazing and sweet when we arrived. Loved the David watching us shower we were in room 320 it was amazing we loved our stay and the restaurant recommendation from estephania
2025-04-11
Personnel charmant et parlant bien anglais
2025-04-11
Posizione , comfort e gentilezza
2025-04-11
La charmante personne Stéphanie de l'accueil à échangé quelques mots en Français bien agréablement et dans un anglais parfait.
2025-04-10
Excellent customer service and very informative staff
2025-04-10
Hotel room was amazing. The welcome you gave to us and made us feel happy. Lovely breakfast spread. The bathroom was amazing and so glamorous.
2025-04-09
La proximité de la ville et la gare.
2025-04-09
The breakfast was excellent and value for money.
2025-04-09
Receptionist very kind and helpful
2025-04-08
The amount of space, updated rooms, and friendliness of the staff.
2025-04-08
Keon at the restaurant breakfast. He is excellent, he went beyond to ask us if wanted coffee or tea and super service ! Great 10 point for him Staff at the reception are excellent informative, cordial, elegant and nice people We love our stay
2025-04-08
Kudos al personal del desayuno!!! son muy amables y también el personal de recepción son muy atentos.
2025-04-07
Fácil acesso a pontos necessários.
2025-04-07
Friendly helpful staff, wonderfully comfortable and clean room and great to have a smart TV I could use with ease
2025-04-07
tutto il personale squisito, disponibile, collaborativo e sempre sorridente. complimenti davvero siamo stati davvero bene
2025-04-07
Posizione, a due passi dal centro di Firenze
2025-04-07
Die Hilfsbereitschaft des Fezeptions-Teams..! Vielen herzlichen Dank für die nette Behandlung mit Fahrrädern und auch am Tag des Check-out, das hat unseren Aufenthalt in Florenz sehr angenehm gemacht. Herzliche Grüße!
2025-04-07
As above
2025-04-05
Localização excelente , limpeza e ótimo café da manhã.
2025-04-05
Posizione , cordialità e disponibilità del personale
2025-04-05
Chambres très bien refaites , décoration et qualité !
2025-04-05
Very cozy hotel. Breakfast was excellent.
2025-04-04
The staff was so wonderful! I felt very comfortable and welcomed!
2025-04-04
The matress
2025-04-04
Nice staff both in reception and breakfast
2025-04-02
From the start, Raffaello made us feel like family. We arrived late and hungry. He suggested a local dining spot called Clarinetto. They require reservations however, Raffaello knew the owner and set us up for a fantastic meal for 4. The hotel is newly remodeled in a neo-classical style with a clean modern look. The breakfast is superb. The chef makes some very special assortment of artisanal food. We will definitely stay again in the future, and this time we will book directly through Hotel La Fortezza.
2025-04-01
The reception staff were very attentive and helpful and friendly.
2025-03-31
La grandezza della stanza,il posto auto e la posizione geografica
2025-03-31
Ottima colazione, ottima posizione da mezzi e da stazione. Camere recentemente ristrutturate e dotate di ottimi comfort e di tecnologie moderne
2025-03-30
Both receptionists were very friendly and helpful. I only got Elizabeth’s name though. Could not have been more helpful or friendly! 👍
2025-03-30
Posizione, personale
2025-03-28
Cleanliness and efficient & courteous staff
2025-03-28
camera stupenda
2025-03-28
Staff was very good and breakfast was very tasty
2025-03-28
staff is excellent
2025-03-27
Gutes Team. Gute Lage.
2025-03-26
Si trova a pochi passi dai vari punti di interesse.
2025-03-26
Extremely helpful staff & a very pleasant stay! Thank you!
2025-03-25
Posizione e parcheggio
2025-03-24
The buffet breakfast! Also, how convenient it is to the #2Tram. We also were able to easily walk into the historic district without taking the Tram, so the location is a strength.
2025-03-24
Il punto centrale
2025-03-22
Posizione strategica per poter raggiungere facilmente tutti i punti di interesse della città.
2025-03-22
Les recommandations pour les visites avec une carte et tous les conseils pour les bus
2025-03-21
The whole experience was excellent. Very clean and the newly reburbished rooms and bathrooms was exceptional. The breakfast was excellent with a good choice. Location was good with trams nearby ( 2 stops for the centre and train station) we would highly recommend.
2025-03-20
Beautiful bathroom
2025-03-20
Posizione, pulizia, disponibilità, professionalità, parcheggio, staff, colazione.
2025-03-20
Personal, habitación y desayuno magníficos. Situación del hotel en zona tranquila y bien comunicada.
2025-03-19
Hotel reception was particularly helpful in providing information and suggestions, complete with a paper city map, on where to see art.
2025-03-18
The staff were all so kind! The breakfast was lovely, plenty of options.
2025-03-17
Excellent breakfast Excellent staff
2025-03-17
The friendliness of the staff - especially Raffaelle and Elizabeth - had such a warm welcome! The breakfast staff were very friendly and the choice of the buffet breakfast was fantastic! We would definitely choose to stay here again! Grazie 🇮🇹🥰
2025-03-17
L' ambiente la pulizia e la zona in cui è l' hotel
2025-03-17
Excellent staff value and services
2025-03-16
Vicinanza alla stazione e al centro
2025-03-16
Vicino alla stazione
2025-03-15
La posizione e la cordialità e disponibilità del personale alla reception. Camera molto spaziosa e ben arredata.
2025-03-15
The reception staff was always very helpful in providing information and make arrangements regarding transportation.
2025-03-15
Il comfort delle stanze
2025-03-15
Il silenzio per un riposo ottimale con letto comodo
2025-03-14
Check in staff were so lovely and helpful
2025-03-12
Staff was so friendly and accommodating. Excellent communication.
2025-03-09
All the staff were very helpful and service with a smule
2025-03-09
Posizione. Disponibilità parcheggio.
2025-03-06
Lo staff
2025-03-05
Maybe a bar
2025-03-05
Freundlichkeit
2025-03-04
There was small issue with the room but it was addressed immediately. Excellent service.
2025-03-04
Loved the location! Also, such a polite and helpful staff. The hotel is going through some renovations and I'm positive that it'll be even better than when we visited.
2025-03-03
La disponibilità e la cortesia degli impiegati.
2025-03-02
Camera
2025-03-01
Maria at the front desk was so helpful. She is amazing!!
2025-03-01
El personal.
2025-02-28
Front desk staff were exceptionally helpful. Particularly Elizabeth, who was very pleasant and made great recommendations for the city, and loved showing off the beautiful hotel. She is a great asset
2025-02-28
Elisabeth and Stephania were extremely helpful! The breakfast was also well beyond our expectations! The local honey was a beautiful addition ! Thank you all so much !
2025-02-28
Las habitaciones son muy amplias y cómodas
2025-02-27
Los recepcionistas y el personal en general muy amenos y educados
2025-02-27
posizione
2025-02-26
Das gesamte Personal war (kinder-)freundlich und sehr hilfsbereit! Das Zimmer schön groß geschnitten, modern und sehr sauber! Man hat sich direkt wohl gefühlt
2025-02-26
L'excellent Accueil et la gentillesse du petsonnel
2025-02-25
posizione, parcheggio
2025-02-23
La cordialita' e gentilezza del direttore.
2025-02-22
Wonderful staff! Location!
2025-02-21
The service of the personnel was exquisite. Conveniently located close to the tram that gets to the airport. The breakfast was delicious
2025-02-20
La amabilidad del personal.
2025-02-20
The newly refurbished rooms look amazing
2025-02-19
Tutto perfetto
2025-02-19
Aux petits soins, merci pour tout nous reviendrons quand nous irons sur Florence
2025-02-18
Accoglienza famigliare.
2025-02-18
Sehr feines Frühstück. Gute Lage für Bahnreisende. Tramstation in nächster Nähe. Sehenswürdigkeiten auch zu Fuss erreichbar. Viele Restaurants in der Nähe.
2025-02-17
les personnes à l'accueil très aimables
2025-02-16
The hotel itself was lovely but the people/service was amazing. Everyone was so friendly and helpful
2025-02-16
gentilezza professionalità attenzione verso il cliente cosa molto difficile da trovare
2025-02-15
Cortesia, gentilezza e disponibilità dello staff alla reception e alla colazione. Colazione ottima Complimenti
2025-02-15
Great service, good location.15 /20 min walk to the main tourist attractions. High probabililty we will return next time as it was a nice experience.
2025-02-15
Baño, ducha, temperatura adecuada de habitaciones
2025-02-14
La qualité de l'accueil. L'attention portée aux clients. Formidable !
2025-02-14
L’accueil
2025-02-14
Die Freundlichkeit des Personals war sehr wohltuend
2025-02-13
Raffaele
2025-02-13
Cordialità, gentilezza e disponibilità dello staff. Ottima colazione
2025-02-13
The staff was incredible. We really loved the concierge named Raffaele. He made us laugh every time we came through the lobby and provided us with excellent recommendations during our time in Florence. Muito obrigado de seus amigos Juliana e Jeremiah.
2025-02-11
Vicinanza al centro e alla stazione
2025-02-10
Professionalità
2025-02-10
Cappuccino eccezionale e super pancake. Belle e funzionali le camere appena ristrutturate. Sempre un buonissimo profumo in ingresso e nelle camere e l’accoglienza con acqua e limone è un’attenzione molto galante. Grazie a tutto lonstaff e soprattutto a Raffaele. Sempre un piacere passare qualche giorno da voi anche se per noi si tratta di un soggiorno di lavoro e di giornate molto impegnative.
2025-02-09
la posizione vicino la stazione di SM Novella e la colazione
2025-02-08
The people were friendly, the rooms are comfortable and the breakfast is very good. If you want to go to the city it is nearby, you can walk if you want. if you don't want to walk it has also a tram nearby! This can also take you to the airport!
2025-02-07
Petit déjeuner copieux et excellent.
2025-02-07
Friendly Staff going out of their way to help you. Lovely spacious room. Short walk to centre of Firenze.
2025-02-05
Su amabilidad y lo acogedor que es.
2025-02-09
punto strategico al centro; colazione Top
2025-02-05
Professionalità
2025-02-05
La gentilezza del proprietario e degli addetti alla reception.
2025-02-04
La posizione, il personale, la colazione
2025-02-03
Disponibilità e accoglienza top
2025-02-03
Ottima l’accoglienza e la colazione
2025-02-03
Centrale
2025-01-29
vicinanza alla fortezza e parcheggio
2025-01-29
Bedienung Restaurant
2025-01-28
Posizione comoda per gli spostamenti, il silenzio nelle camere, la disponibilità di tutto lo staff.
2025-01-27
Accoglienza e gentilezza del personale vicinanza al centro, silenzioso, disponibilità di posto auto
2025-01-27
Accoglienza eccellentissima! Grazie di cuore e tanti complimenti!
2025-01-27
Accoglienza .. camera grande .. Ottima Colazione e un punto in piu la gentilezza della Ragazza a Colazione .. Torneremo sicuramente
2025-01-26
Parcheggio e comodità ai servizi.
2025-01-26
La posizione e la cordialità di tutto lo staff.
2025-01-26
Accoglienza gentilezza tutto eccellente
2025-01-26
Gentilezza
2025-01-26
Accoglienza
2025-01-24
Disponibilità e gentilezza del personale
2025-01-23
La gentilezza del proprietario è la ristrutturazione delle stanze davvero confortevoli!
2025-01-22
Il personale. Un particolare ringraziamento a Raffaele! Per la disponibilità e la professionalità! A presto
2025-01-21
O senhor Rafaele é muito gentil
2025-01-21
L’accueil des gens à la réception
2025-01-19
La simpatia del staff
2025-01-19
Accoglienza. La gentilezza, la disponibilità e la cortesia della signora Stefania è stato il vero punto di forza dell’hotel. Grazie per i consigli!
2025-01-19
Bonito limpio y muy amable con recepción 24h
2025-01-18
Parcheggio, vicinanza al centro storico, servizi, cortesia e professionalita
2025-01-14
Lovely reception staff, very comfortable bed, great variety at breakfat
2025-01-14
Kindness and efficiency of the staff Cleanliness and a very pleasant and well situated hotel
2025-01-12
Limpieza y orden Cambio de toallas y sábanas diariamente Y café al momento recién hecho
2025-01-11
Breakfast
2025-01-11
The staff were all very welcoming and helpful
2025-01-11
LA ATENCION DEL PERSONAL, EXCELENTE
2025-01-10
Staff welcome. Grazie míle 💕
2025-01-07
Il personale è stato gentilissimo ed efficiente.
2025-01-06
Comodità mezzi pubblici, parcheggio interno, colazione wow, personale gentile, proprietario top.
2025-01-06
parcheggio privato interno
2025-01-06
Posizione, parcheggio, phon grande in bagno
2025-01-05
Personale Parcheggio
2025-01-04
La posizione è il parcheggio
2025-01-04
Gentillesse de toutes les personnes et humour du chef du parking ! Proximité du centre ville sans avoir à bouger la voiture. Petit dej très copieux. Très bon hôtel et très bon séjour pour nous
2025-01-03
Localization and breackfast
2024-12-31
The front desk staff was very helpful.
2024-12-31
Struttura situata appena fuori la ztl. Parcheggio interno. Colazione superlativa!
2024-12-30
La ubicación
2024-12-30
clerks advise of where to eat
2024-12-30
Desayuno muy completo muy rico.
2024-12-27
Emplacement/ Accueil / Parking
2024-12-27
Breakfast
2024-12-27
Posizione parcheggio camere nuove molto confortevoli e un particolare grazie a Raffaele per averci dato molti consigli per il nostro soggiorno.
2024-12-26
grandeur de la chambre, hauteur de plafond, qualité de la literie, calme
2024-12-24
Kindness of all the staff. Thank you all!
2024-12-23
Posizione molto comoda al centro Personale molto gentile Rapporto qualita' prezzo
2024-12-20
Die Freundlichen Mitarbeiter, das leckere Frühstück. Immer noch zentral gelegen und trotzdem ruhig.
2024-12-20
All the staff were very friendly and helpful.
2024-12-19
Vicinanza al centro e parcheggio privato
2024-12-17
Servicio de la persona que nos recibio en el hotel
2024-12-16
Il Sig. Raffaele
2024-12-15
The hot chocolate!!! All of the breakfast was good but the hot chocolate was amazing! We liked the honeycomb too but it was only there on the 1st of our 2 day stay.
2024-12-15
The staff were so helpful and friendly and always a lovely smile from them
2024-12-15
Such a wonderful experience from check in to departure. The staff are super, genuinely friendly. They really made us feel welcome. Room was spotless and the bed was exceptionally comfortable. I would highly recommend the breakfast - lush. Well done everyone for a fab stay xxx
2024-12-15
Front desk staff very warm and welcoming
2024-12-13
Disponibilità, gentilezza, pulizia
2024-12-12
Amabilidad de todo el personal y comodidad de la habitación
2024-12-10
Molto pulito, buona posizione
2024-12-09
VICINO AL CENTRO STORICO ELEGANZA TRANQUILLITA COLAZIONE TUTTO BUONISSIMO COMPLIMENTI
2024-12-08
Silenzioso e confortevole
2024-12-06
Wszystko pyszne
2024-12-05
location and hospitality
2024-12-04
Location was great beds very comfortable good shower
2024-12-02
The location is great and the staff are really sweet.
2024-12-02
Accoglienza...posizione...Colazione..tutto
2024-12-02
Personale disponibile e accogliente
2024-12-02
Letto
2024-12-01
Vicino al centro ottima colazione
2024-12-01
A very kind gesture has been portrayed by the receptionists. there were two receptionists i don't know their names but both were very kind
2024-12-01
Location, breakfast, hotel room windows
2024-11-30
Le personnel à l accueil
2024-11-30
We loved the location, breakfast and beautiful rooms with an amazing view!
2024-11-30
Ha una posizione strategica per raggiungere la stazione ferroviaria di S.M.Novella, il duomo ect
2024-11-28
La décoration dans la douche !
2024-11-28
Location close to metro and train
2024-11-26
Very approachable staff, warm and friendly, fantastic room and a great location to explore Firenze. We would stay at the La Fortezza again.
2024-11-26
Brilliant staff.
2024-11-26
l acceuil
2024-11-24
Lovely big rooms and a friendly atmosphere.
2024-11-24
Breakfast and good Beds
2024-11-23
Perfettamente rinnovato. Vicino alla fermata del tram T1. 10 minuti a piedi e sei al centro congressi
2024-11-22
Trotz der vorbeschrieben schwächen würde ich nach der Renovierung gerne wiederkommen. Besonders hervorheben möchten wir die freundlichen Servicekräfte im ganzen Haus, sie zeigen, was man eigentlich von diesem Haus nach der Renovierung erwartebn kann. Guten Service in einem Mittelklassehotel.
2024-11-20
Everything!
2024-11-20
The receptionist Elisabeth was very welcoming and helpful. She was willing to try help us call the post office to follow up on our letter delivery (although the post office didn't pick up). She then helped us with direction to get to the post office.
2024-11-20
Gentilezza del personale
2024-11-19
Anche se l'hotel era in parte in ristrutturazione, la camera era molto pulita e accogliente. Posizione comoda dalla stazione e per il centro.
2024-11-17
Le personnel est très agréable et l hôtel offre des prestations de qualité
2024-11-17
Buona posizione sia rispetto al centro città che alla stazione. Camera molto pulita, letto molto comodo.
2024-11-17
Mi è piaciuto tutto.
2024-11-17
It was close proximity to the train station and it was very clean, staff was excellent and breakfast was great,
2024-11-16
Le personnel très agrzable
2024-11-16
La disponibilita' e l empatia del Direttore ( Sig Raffaele) nel fornire indicazioni per facilitare la visita della citta'.
2024-11-16
The early check-in and late checkout! Considering that this type of service is a luxury nowadays, this was a pleasant surprise.
2024-11-16
le petit déjeuné et la situation géographique de l'hôtel
2024-11-15
Location
2024-11-15
The hotel is in an excellent location near to the tram station and inky a 15 minute walk into the city centre. The staff were all lovely especially Elisabeth who went out of her way to help us. The room was very clean and comfortable.
2024-11-14
L ensemble des prestations La situation calme de l hôtel La proximité par rapport au centre historique L extrême gentillesse et l accueil si chaleureux du personnel de la réception
2024-11-14
Thank you so much for your warm hospitality. You've made our stay quite a memorable one!
2024-11-13
Son emplacement et le parking véhicule
2024-11-13
Reception and advice to guests as well as an excellent breakfast
2024-11-13
Personnel Gentil ,discret et parlant le français Merci à toute l'équipe de l hôtel
2024-11-10
Staff are lovely and very friendly and helpful Stephanie, Raphaela, Catherine and Cain Are all kind and likeable. 🥰🥰🥰
2024-11-08
The staff.
Favoloso
Valuta Hotel La Fortezza
Viale Giovanni Milton 95, Florence 50129, FI
+39 055 46 39 101
2025-11-04
staff courtesy and break fast staff asking if we want to pack some pastries for eating later was excellent. Keep up the good work