Hotel Roma di Firenze

2026-11-05

Staff molto disponibile e gentilissimi

2026-10-31

AAA

2026-10-29

Ottima accoglienza e qualità del servizio, cortesia dello staff

2026-10-28

Thank you for a very nice stay at your hotel.

2026-10-28

The reception desk were very helpful when we needed a room change due to outside roadworks.

2026-10-28

A lovely hotel friendly staff and a great location

2026-10-26

Everything was very good. Thank you to everyone.

2026-10-25

Ringrazio per la professionalità e la gentilezza del personale

2026-10-24

For all of you Grazie!

2026-10-23

Gracias por sus atenciones fueron muy amables

2026-10-23

Really enjoyed our stay. We will be back soon.

2026-10-15

The entire staff was friendly, accommodating and helpful!

2026-10-15

We had a wonderful experience at Hotel Roma during our family trip to Florence, and I can't thank the staff enough for making our stay so special. From the moment we arrived, everyone was incredibly welcoming, kind, and helpful. We arrived a little earlier than our check-in time, and the team went out of their way to accommodate us and make us feel comfortable. We were traveling with our 6-year-old daughter, and the warmth and generosity everyone showed her truly meant a lot to us. The staff was consistently thoughtful and attentive, especially the wonderful team taking care of breakfast every morning. A very special thank you to Eleonora, who has an exceptional gift for hospitality. Her genuine kindness, professionalism, and dedication to making guests feel welcome really stood out. It's rare to find a hotel where the people make such a difference in the overall experience. We felt genuinely cared for throughout our stay. We would absolutely stay at Hotel Roma again, without a second thought. Thank you to Eleonora and the entire team for making our time in Florence so memorable!

2026-10-13

I want to thank the attention of the front desk (Elionara and Eliana)

2026-10-11

Siempre voy a este hotel. Tengo mi agencia de viajes y es el hotel que reconiendo

2026-10-08

Personale molto gentile e disponibile. Ottima colazione.

2026-10-07

We enjoyed our short, but very comfortable and welcoming stay. The accommodations were wonderful, the breakfast was extremely varied and met all our needs. The staff was above and beyond helpful. The location of the hotel met our needs and was centrally located and so close to everything. We would definitely stay again and will recommend to friends and family. A delight to stay in your hotel!

2026-10-07

Amazing hotel. Thank you for a great stay!

2026-10-07

Stuff are very nice, location is great, walk distance to everywhere. Definitely will stay there again.

2026-10-07

Прекрасный дружелюбный персонал Все сотрудники работают профессионально и на высоком уровне ! Отель находится в центре города рялом с Св Мария Новелла

2026-10-06

The Room was Great and the staff were Great Difficult to match the overall experience well done all

2026-10-06

Eleanore has provided some nice guidance and care to us and we feel so welcomed by the hotel.It is also nice to see Akiko serving in the breakfast place with her smile.

2026-10-04

Mi complimento con la Direzione per la gentilissima accoglienza da parte dell'addetta alla reception sig.ra Eleonora De Santis e per l'ottimo servizio al breakfast

2026-10-04

Thank you for making our stay memorable. Attentive staff like yours make customer's experience so much better. Superb facilities, best location. In short, perfect 10/10

2026-10-04

Accoglienza splendida e sorridente, capacità di risolvere al meglio ogni richiesta

2026-10-04

Tres bon accueil. Merci pour le.petit déjeuner a emporter car nous devions partir tres tôt.

2026-10-04

El personal de recepcion y de desayuno nos atendio muy bien y nos acogio muy bien. Nos sentimos bien atendidos.

2026-10-03

Thank you so much to the receptionists at the check in desk who were so friendly and helpful.

2026-10-01

Staff were extremely helpful and welcoming.

2026-10-01

very nice people and profesional, keep it up

2026-09-27

Personale della reception e della prima colazione particolarmente gentili e pronti all'ascolto e a soddisfare le richieste

2026-09-21

hotel was very good. i especially was impressed with the breakfast.

2026-09-21

Nice stay.

2026-09-21

The front desk employees and employees who helped with luggage were terrific, they answered all of our questions and treated us with respect.

2026-09-20

Cortesia e professionalità del personale sia alla reception che sala colazione

2026-09-20

Professionalità e cordialità elevate. Congratulazioni

2026-09-17

We had a 2 night stay in a great spacious room, yes couple of buts could be better in room as had noisy air conditioning, we had all electric’s trip out when entering the room by putting cars in slot for lights and a struggling toilet flush but was fine and staff were lovely. I don’t want to report any negative comments but a few suggestions below may help in the future.

2026-09-15

Our stay was magnificent

2026-09-10

I would like to sincerely thank the entire team for making us feel so welcome from the very first moment. Everyone was incredibly warm, kind, attentive, and genuinely caring. The reception team in particular was wonderful.. always friendly, smiling, and ready to help with anything we needed. Their hospitality made our stay feel especially comfortable and personal. It was truly a pleasure to be welcomed by such a lovely and professional team. Thank you so much for making our stay so enjoyable!

2026-09-08

Great hotel. Front desk call cab and helped with luggage

2026-09-06

accoglienza otima, colazione ordine e pulizia perfetti

2026-09-06

Muy correctos Muy buena ubicación Y muy amables todos

2026-08-29

A tutto il personale, per cortesia e gentilezza dimostrata in ogni momento del soggiorno. Grazie.

2026-08-28

The receptionists were very nice and professional.

2026-08-23

Bon accueil et gentillesse très agréable

2026-08-23

Mia moglie ed io desideriamo ringraziare di cuore tutto lo staff per la gentilezza, attenzione e professionalità dimostrata in occasione del nostro soggiorno.

2026-08-20

Reception staff were wonderful.

2026-08-19

Excellent staff from front desk to cleaning to restaurant. Bravo!

2026-08-19

Merci à toute l’équipe

2026-08-19

Ottima accoglienza e trattamento, totalmente disponibili al telefono e via mail, accurati nei dettagli, molto pulito e bello

2026-08-14

Avevamo una prenotazione per 2 e siamo arrivati in 3 perché nostra figlia si è unita a noi la mattina stessa del nostro arrivo lo staff reception ha risolto per la sistemazione di tutti e 3. Grazie. Torneremo molto volentieri in questa struttura. La consigliamo a tutti.

2026-08-13

Our stay at Hotel Roma in Florence was absolutely wonderful. The room was incredible — so spacious and comfortable for a family of four, which made such a difference during our stay. The balcony was an especially lovely touch. Taking in the atmosphere really added to the experience and gave us that wonderful feeling of being right in the heart of Florence. Overall, we genuinely loved our stay. The hotel had a lovely atmosphere, the room was fantastic, and the location made exploring Florence so easy. We would happily stay at Hotel Roma again and would definitely recommend it to families looking for somewhere comfortable and special in Florence.

2026-08-12

Everything was good, and we had a pleasant stay without any major issues. Thank you for your hospitality!

2026-08-09

Séjour parfait au sein de votre établissement. Le personnel et notamment a l accueil est attentionné. Tout était parfait Merci et au plaisir de séjourner de nouveau dans votre établissement.

2026-08-08

Nous remercions l'ensemble dupersonnel pour sa gentilles et son professionnalisme.

2026-08-08

Big Thank you to Eleonor receptionist . She is very helpful and very positive person 👍

2026-08-08

Grazie per il buon servizio in generale

2026-08-07

thanks!

2026-08-07

Fantastic service from each and every single staff member we encountered. Lovely rooms and incredibly comfortable, had a really excellent night’s sleep each night we were there. Fantastic location too. We really found the staff at the reception desk in particular to be very warm, welcoming and accommodating of different questions and requests throughout our stay.

2026-08-06

Many thanks for making our stay in Florence perfect.

2026-08-01

Especialmente por la amabilidad del personal y su dedicación para con mi familia

2026-07-30

All the staff was courteous and helpful, made our stay very enjoyable.

2026-07-30

Le personnel est très sympathique

2026-07-30

Really loved your hotel. Your front desk staff were very friendly, we loved the cold air conditioning and enjoyed the breakfast.

2026-07-30

Vi ringraziamo per il soggiorno eccellente. Tutto sono stato bellissimo

2026-07-29

Front desk staff was wonderful with answering all questions and with recommendations to local attractions.

2026-07-27

Eleonora was really nice and very helpful

2026-07-26

We had a wonderful visit. Thank you for everything 🥰

2026-07-26

Thank you team team for all kind you did for us and making nice trip plan in Florence

2026-07-26

Your hotel was fabulous and the hotel front desk employees were excellent! They were so welcoming and kind and helped make our stay really memorable! One employee stands out the most. I am not exactly sure how to spell her name, but she had blonde curly hair and I believe it was Eleanora. She was completely outstanding, helpful and friendly .

2026-07-25

Ganz besonders bedanken möchten wir uns bei Eleonora für den ausgesprochen herzlichen Empfang an der Rezeption. Sie war überaus freundlich und hilfsbereit, hat uns ein Zimmer-Upgrade ermöglicht und ein Restaurant in der Nähe empfohlen, das grossartig war. Dank ihr wurde unser Aufenthalt zu etwas ganz Besonderem – wir kommen sehr gerne wieder!

2026-07-24

Special thanks to Eleonora who showed amazing attitude, openness and determination towards us as guests. She is the best!!!!

2026-07-24

Sincere thanks for upgrading our room to the one with the king bed and amazing view of the square. We've never had such luxury and pampering and appreciate it more than you can know. The bellhop who helped us and front desk staff were just outstanding. Kudos, Hotel Roma, you are bringing it all!!!

2026-07-23

The reception staff were so friendly

2026-07-23

The hotel and staff were amazing

2026-07-19

It was very nice at the hotel and the staff is very friendli

2026-07-16

Abbiamo fatto un soggiorno di sogno. Tutto e stato perfetto , il personale di RECEPTION assolutamente adorabile , particolarmente Eleonora - Veramente siamo state benissimo e vi ringraziamo . Se dovesse tornare a Firenze sceglierei senzaltro la vostra struttura Ci siamo sentite come a casa . Grazie infinite

2026-07-16

Je vous remercie pour cette expérience.

2026-07-15

Nous avons apprécié la grande gentillesse de toutes les personnes travaillant à l'hôtel !! Merci pour le petit cadeau de départ et l'accès à la magnifique vue

2026-07-14

Friendly helpful staff. Great breakfast.

2026-07-13

The service at the front desk was the exceptional. Eleanora was extremely kind and helpful. A credit to the hotel. I wish we had an Eleanora at all the hotels we stayed at in our Europe trip.

2026-07-11

La calidez de los empleados hacia nosotros fue muy clara, en particular de la señora encargada de arreglar la habitación. Se notaba su empatía e interés hacia nosotros. Nos pareció muy amable.

2026-07-10

Check in and check out personnel interaction were amazing. Great staff members setting the tone for the stay !

2026-07-10

A lovely hotel, room, staff and breakfast.

2026-07-10

Superb stay

2026-07-08

El personal ha sido siempre muy amable y rápido al atender.

2026-07-08

Great stau

2026-07-07

Thank you Eliana for your helpfulness!

2026-07-07

Ladies in reception are so kind and helpfull. We thank all.

2026-07-05

Eleonora was outstanding , very helpful and friendly . She is the perfect person for your hotel .

2026-07-02

Thank you for providing a wonderful staff. The desk staff and bellhop were wonderful!

2026-07-01

We must warmly compliment the hotel staff! They were extremely friendly, welcoming and helpful with tourist information and with more technical travel options. Eleonora was really lovely and particularly helpful with information, although everybody else was absolutely wonderful too, in many different ways. Everyone made us feel completely at home and that nothing was too much to ask. Your hotel is very well appointed in its rooms and dining, and to really make it a 'home away from home', your friendly staff were what made it special! Thank you for a great stay!

2026-06-29

great location, great room and very beautiful main lobby. Reception staff was very friendly

2026-06-29

I loved this hotel . Excellent breakfast. Comfy room with comfy chair, beautiful shower, fridge, lounge area, outside tables and most importantly excellent A/C.

2026-06-29

Nice room. Clean hotel. Good staff. Good location.

2026-06-27

todo estuvo genial, gracias a todo el staff

2026-06-22

Quite pleased with the choice we made from your website in advance planning for our trip. Everyone we encountered was wonderful and top notch service . Thank you very much Tim & Nancy

2026-06-21

Lovely

2026-06-21

Ringrazio tutti i componenti del personale. Gentilissimi e professionali.

2026-06-20

Lovely people

2026-06-19

Sì grazie x la cortesia e disponibilità

2026-06-18

Thank’s

2026-06-18

congratulazioni

2026-06-17

Allo staff reception

2026-06-15

Eccellente

2026-06-14

Great stay thankyou

2026-06-14

Staff molto gentile e disponibile

2026-06-12

Wonderful stay! We loved everything. The hotel is in an excellent location, and the rooms are comfortable, tidy, and spotless, with a charming Italian style and every possible convenience. The staff is outstanding—warm, friendly, and always willing to help. A special mention goes to Eleonora, who is simply wonderful: attentive, thoughtful, and exceptionally kind. She is truly one of the hotel’s greatest assets and a highlight of the overall experience. We would definitely stay here again and highly recommend this hotel to anyone visiting Florence.

2026-06-12

Thank you for the room, we enjoyed our time with you. The breakfast accommodations were more than we had expected, you nailed it!

2026-06-10

Beautiful location, lovely breakfast, great size room & very friendly helpful staff

2026-06-09

Thank you very much for all people whore were very, very kind,

2026-06-09

Grazie!

2026-06-06

Buonasera ,ancora ho un ricordo meraviglioso del soggiorno nel vostro albergo . Il personale ha accolto me e mio marito con una gentilezza rara e siamo stati supportati in tutto Complimenti e non vedo l ora di tornare

2026-06-01

Ringrazio tutti voi per l'accoglienza, per l'attenzione alle esigenze del singolo cliente e per la cortesia con cui ci avete accolti e assistiti. Grazie, non è da tutti. Complimenti!

2026-05-31

GREAT SERVICE

2026-05-28

Thanks for everything

2026-05-27

Thanks to the personnel at the reception desk our stay was perfectly fine!!! We felt completely taken care of… so appreciate it!!!

2026-05-27

Schönes Hotel Öl

2026-05-25

Thanks for so amazing hotel, staff, and hospitality. We had a wonderful time, definitely will stay there again.

2026-05-24

Abbiamo effettuato la prenotazione a gennaio direttamente sul loro sito web e, due giorni prima del check-in, ci hanno informato che ci avrebbero assegnato una camera al quinto piano SENZA ASCENSORE! All'arrivo ci hanno offerto un'altra camera con ascensore, ma con un supplemento di 35 € al giorno: un'informalità e una mancanza di impegno scandalose! Per fortuna la signorina Benedetta, con la sua straordinaria gentilezza e professionalità, ha cercato di risolvere la situazione.

2026-05-24

The views were gorgeous, very professional and helpful staff, large spacious room.

2026-05-24

Staff molto gentile e disponibile

2026-05-21

Very friendly and accommodating. Reacted quickly to requests.

2026-05-21

Excellent Hotel in a fantastic location

2026-05-19

Staff were really friendly and very helpful with sites to see and eateries. Breakfast was a good standard and rooms were well cleaned and maintained. Thank you for a wonderful stay!!

2026-05-18

We were very well taken care of by the hotel staff! Definitely will recommend your hotel to friends.

2026-05-16

Ringraziamo in particolare Eleonora la ragazza della reception per la sua cordialità,assistenza e disponibilità che ha avuto nei nostri confronti. Ritorneremo sicuramente nella vostra struttura. I ragazzi di Roma!

2026-05-15

Merci pour ce séjour des plus agréables, et tout particulièrement pour la gentillesse de votre équipe de la réception et la qualité de leur accueil.

2026-05-14

Beautiful room and comfortable bed

2026-05-14

I had a really great stay for the first time in 3 weeks in Europe. Loved the room, staff were so helpful. Highly recommend Hotel Roma.

2026-05-14

Special thanks to Aliana for assisting us.

2026-05-05

Thank you so much for a wonderful stay. We can’t wait to come back again!!

2026-05-05

Thank you very much for upgrading our room, it really made our break so much more enjoyable.

2026-05-03

Ragazza bionda alla reception straordinaria.prodiga di consigli

2026-05-01

Good location and service

2026-04-29

Congratulations to all Staff. Thank you for attention and suport.

2026-04-28

It was a great stay, but WiFi in my room was not really good and you should open the roof balcony - it’s a great place.

2026-04-27

We had a fabulous stay! Thank you for making it so lovely.

2026-04-26

Das gesamte Personal waren sehr freundlich und hilfsbereit.

2026-04-20

Albergo e staff eccellente

2026-04-19

Personale gentile, qualificato e professionale. Ci hanno accolti cordialmente e ci hanno fatto sentire come a casa. Struttura top e pulizie ottime. Posizione ottima

2026-04-18

gracias por la estancia en el Hote.

2026-04-16

Special "Thank you" to Julie and Aljanna at reception. They are very helpful; nothing was too much for them. They gave us a very good recommendation for the restaurant and helped us buy tickets to the museum. Always smiling and a pleasure to talk to.

2026-04-15

Your front desk staff were excellent. When we expressed dismay after check in that there was no air conditioning, they promptly sent us fans and that was just what we needed. They supplied ice, recommendations, and were overall absolutely fantastic to deal with. We would definitely stay here again.

2026-04-14

E’ stato un piacere

2026-04-14

Very helpful and kind front desk people.

2026-04-12

Grazie di tutto

2026-04-12

Ringrazio tutto lo staff, bravi.

2026-04-11

Avec tous nos remerciements pour votre accueil

2026-04-10

Thank you to the reception staff for their continued positive attitude and for dealing with any questions we had with ease!

2026-04-10

We have stayed at the Roma many many times on our trips to Florence. Always kind people that work there and the hotel is always in spectacular shape. Thank you all for a wonderful visit.

2026-04-08

Un alojamiento excepcional

2026-04-08

Thanks for all staff in the hotel specially reception team , special thanks to alionara

2026-04-06

Super attenti, gentili , complimenti agli ITALIANI

2026-04-05

Ringraziamo lo staff per il meraviglioso soggiorno! Il vostro hotel è uno dei migliori in cui abbia mai alloggiato! Grazie di tutto, tornerò sicuramente e lo consiglierò ai miei amici!

2026-04-04

Well run hotel in a very convenient location. Extremely helpful staff and good modern rooms. We really enjoyed our stay

2026-04-02

We’ve had a lovely stay, thanks very much,

2026-04-02

Overall the hotel was a pleasure to stay in. Lovely seating area/lounge. Rooms are a good size and very clean.

2026-04-01

Thanks

2026-03-31

The staff at reception, when we checked in and checked out were super friendly and helpful! Exceptional service

2026-03-29

Very friendly and welcoming staff

2026-03-27

Thanks for the stay! We felt really well

2026-03-27

We were very satisfied during our stay in your hotel. Friendly staff! We will come back!

2026-03-24

Gracias por la atenciones rapidas y eficaces para hacernos padar un gran fin de semana. Es mi segunda vez en este hotel y sigo pensando en regresar aqui en un futuro.

2026-03-24

Thank you to all the staff, they’re lovely and friendly.

2026-03-23

Un particolare ringraziamento alla receptionist che ci ha assistito quando siamo andate via e che ci ha dato delle ottime indicazioni su come trascorrere la mattinata con i bambini. Purtroppo non ricordo il nome

2026-03-21

Thank you

2026-03-21

Per l'accurata ricezione ed essersi prontamente scusati per un errore di prenotazione commesso.

2026-03-20

danke

2026-03-15

Per la cortesía e il servizio.

2026-03-10

Yes! Wonderful and pleasant staff

2026-03-06

Gradiente l'accoglienza

2026-03-03

Merci à tous le personnel qui a été chaleureux à notre accueil ainsi qu'aux dames qui se sont occupées du petit déjeuner qui ont répondu à toutes nos demandes.

2026-03-01

Höflich, aufmerksam und zuvorkommend. Vielen Dsnk

2026-02-28

Sempre un piacere alloggiare da voi.

2026-02-26

Personnel de réception très aimable et souriant

2026-02-22

Ottimi in tutto da suggerire per chi vuole soggiornare nella città di Firenze compimenti

2026-02-20

Everything was perfect to be honest exceeded expectations Location The room The staff friendly and helpful Cleanliness and fresh smell All perfect thank you

2026-02-20

Conosco questo albergo da molti anni e quando vengo a Firenze per me è tappa fissa. Trovo che sia un albergo bello,pulito ed accogliente. Non conosco il nome ma la coordinatrice è una donna di estrema attenzione sia per l'organizzazione dell'hotel sia per l'esigenze dei clienti.

2026-02-19

Molto Cordiali

2026-02-16

Grazie per l’educazione e la disponibilità

2026-02-15

Ringrazio il personale che é stato molto gentile

2026-02-13

The reception staff were all very courteous and welcoming. Although the breakfast had a limited selection of hot dishes, it was simple but tasty.

2026-02-11

You have a beautiful business in a lovely city; I hope it continues like this.

2026-02-09

Complimenti per la professionalità e la disponibilità.

2026-01-30

Thank you for kind greetings during my stay.

2026-01-29

Accoglienza, tranquillità e pulizia delle stanze sono punti di forza della vs struttura

2026-01-25

Ringraziamenti

2026-01-25

EL PERSONAL MUY ATENTO Y AMABLE Y LOS DETALLES DE CORTESÍA SE AGRADECEN MUCHÍSIMO.

2026-01-25

Gentilezza, attenzione e cortesia del personale: reception, sala colazione, facchino

2026-01-23

Thank you to the Management and particularly the Lady in the reception who was so lovely, friendly and kind and acknowledged my return to the city after 42 years with a small memento. I was travelling with my student grndson from Ireland who also loved the city on his first visit. We LOVED The HOTEL and will recommend it to my frined in Sydney. IT IS beauticully prseted, super location and so elegant. We had the best time and will return to HOTEL ROMA on my next trip to Europe. This time it was a short trip but the best leg on the Bologna Florence Milan route.

2026-01-21

شكرا للجميع واخص السيد ايمانويل الراقي والاستاف الذي معه والسيده الشقراء التي لم اعرف اسمها

2026-01-17

squisitalente gentili alla reception, come sempre

2026-01-15

Tutto lo staff è molto molto gentile , complimenti

2026-01-14

Struttura molto accogliente. Personale gentile e disponibile. È stato un piacere soggiornare da voi.

2026-01-08

Complimenti per la professionalità e gentilezza e disponibilità di tutto il personale

2026-01-03

Thanks to all staff who were pleasant and helpful!

2025-12-30

Molto gentili e disponibili.

2025-12-30

Tutto perfetto grazie mille!

2025-12-26

The hotel service was the best all the staff was welcoming no expectations and the facilities was as good as the expected from my side and my friends i can say i well book again in your respect establishment ❤️

2025-12-21

Un ringraziamento speciale alla reception con un personale veramente splendido, gentile, disponibile e straordinario.

2025-12-14

Ringraziamenti particolari al personale della reception.

2025-12-08

Y

2025-12-08

Bien que très court notre séjour dans votre établissement a été très agréable, la chambre nous a pleinement satisfait et le personnel était très accueillant et sympathique. Merci beaucoup.

2025-12-02

Very good hotel! Perfect location, clean And confortável !

2025-12-01

I really liked staying at the hotel.I assume that a 10 is the best grade I can give to my stay in Florence.

2025-11-30

Complimenti e grazie

2025-11-26

Sehr gut geführtes Hotel und sehr freundliches und kompetentes Personal.

2025-11-23

Ringraziamenti a tutto lo staff,professionali e molto gentili

2025-11-23

Ringraziamenti a tutto lo staff

2025-11-23

Collaboratrici e collaboratori gentilissimi e professionali.

2025-11-21

Ringrazio per un soggiorno molto soddisfacente

2025-11-20

Ottimo il servizio di concierge

2025-11-19

A parte quanto già segnalato, di persona tutti molto cortesi e disponibili.

2025-11-19

Lovely - 10/10

2025-11-13

Gracias por todo

2025-11-09

I was happy to realize that room was quiet, we didn’t hear noise from the square. It was good to see that there was enough power sockets in the room . The room was also cozy.