Hotel Roma di Firenze

2025-10-12

Thanks to Eleonora for her super hospitality. She showed us two rooms and let us choose our preferred one. Great service and very professional. Thank you

2025-10-12

Il Personale è stato cordiale e disponibile

2025-10-12

Tutti gentilissimi e collaborativi. Grazie

2025-10-07

Staff was very friendly and helpful.

2025-10-06

Very nice hotel is perfect location.

2025-09-28

Grazie

2025-09-27

Thank you for a brilliant stay in beautiful Tuscany everything worked out perfectly. The hotel and staff were marvellous especially the Japanese lady who served the bar and helped at breakfast.

2025-09-25

Staff was very welcoming and helpful with recommendations. We will definitely choose Hotel Roma again and recommend it to others.

2025-09-24

Thank you so much for the contacting stay! Beautiful hotel and amazing staff!

2025-09-21

Grazie per la cortesia del personale alla reception

2025-09-18

Everything was great!

2025-09-13

The reception staff especially the ladies were both friendly and professional. They were so helpful and caring to us when we had to deal with issues. Great client focus service. The breakfast staff were also attentive. The room was clean and of top standard.

2025-09-07

The staff was so friendly and helpful including the front desk and the staff in the hallways. The hotel was absolutely beautiful, always a comfortable temperature, very clean and a wonderful location. We only booked one night but if we return to Florence, this will be our number one choice to stay. We wish we could have stayed more days just to enjoy the hotel a little longer.

2025-09-07

Thank you so much again for upgrading our room and including breakfast for our honeymoon! It was so special, we will absolutely recommend your hotel to all of our friends and family.

2025-09-06

Buona accoglienza, receptionist molto cortesi

2025-09-01

Thank you very much for the special treatment

2025-08-31

Thank you for making our stay so smooth.

2025-08-28

Everything was great. Best hotel in Florence

2025-08-27

Really both ladies at the Reception (morning shift) were really amazing, also every one at the restaurant.

2025-08-26

Complimenti a tutto lo staff, dalla reception alla colazione il giorno dopo. È fantastica sia la location sia la struttura! Complimenti ancora, ci ritornerò volentieri.

2025-08-25

Everyone was very nice and friendly! The hotel is definitely recommended.

2025-08-24

Thanks a lot for delicate staff/reception and clean rooms. Good level service.

2025-08-24

En conjunto todo perfecto 👌. Lugar con muchísimo encanto . Fue genial y si volvemos repetiremos

2025-08-22

Sehr freundlicher Empfang Tolle Lage des Hotels Es wurde genügend Shampoo zur Verfügung gestellt

2025-08-12

Wonderful staff and accommodations in an excellent location.

2025-08-12

Quick response from the counter

2025-08-10

The gentleman most often at the desk who checked us in was very kind as was the smiling lady and the other fellow.

2025-08-09

Agradecimiento al personal de la recepción, muy en particular a Eleonora que nos atendió con mucha amabilidad y calidez. Nos gestionó excursión a Siena y a San Gimignano y siempre estuvo muy predispuesta a ayudar. También destacamos la atención de Julia y otra mujer que nos atendió en la conserjería y nos despidió el último día. Realmente nos sentimos muy cómodos.

2025-08-09

Thank you for our warm welcome on arrival- our children were tired and hot and so the offer of a drink and snack for them was very gratefully received

2025-08-08

The Management team were all exceptional.

2025-08-07

I have to thanks to all hotel Staff for Hospitality and good service

2025-08-06

thanks for the good service and welcome drink

2025-08-05

Everything we asked for was provided

2025-08-04

Superb location and suite is awesome for family.

2025-08-04

Thank you very much for the professional management.

2025-08-01

Very good staff. We were really enjoyed

2025-07-31

Hemos estado muy bien acogidos y han sido muy atentos y amables en todo momento.Muchas gracias!!!!!

2025-07-29

Great staff, kind and responsive

2025-07-28

Elenora was fantastic at check in, and your entire staff was helpful, friendly and kind. We will recommend you to our friends for their stay.

2025-07-27

We had a terrific stay at this lovely hotel -what made it so special was the lovely welcoming , helpful eloneara on reception

2025-07-23

Stay was awesome, great staff and hotel!! Prego

2025-07-21

I am very grateful for all the cordiality and efficiency of the hotel staff.

2025-07-19

All of the Receptionist were extremely friendly and helpful. They made us feel very welcomed and comfortable.

2025-07-18

Staf was so kind, perfect!

2025-07-17

Danke für das tolle Upgrade!

2025-07-15

Tanks

2025-07-14

Eleonora was great! Very friendly, always smiling and very helpful.

2025-07-12

Thank you for your hospitality and services

2025-07-12

Thank you Elenora for the warm greeting and help when we arrived.

2025-07-10

It was a very comfortable stay, specially since it was our first time in Florence. The hotel management was very helpful. Special compliments to Luca, who kept waiting for us untill midnight to check in since our flight was delayed from London

2025-07-08

I want to express my compliments to the staff of Hotel Roma, who are very professional, very pleasant, and very accommodating. Makes us feel at home

2025-07-08

I would like to thank each and everyone working the front desk who greeted us upon our arrival and each time we re entered the lobby. Always a smile and always helpful. The staff in the dining room did an outstanding job each morning. Thank you very much. Looking forward to seeing you on my next visit to Florence.

2025-07-07

A beautiful mature lady on reception. She was very friendly and welcoming. It was much appreciated.

2025-07-06

The staff at the counter was extremely helpful with getting our boarding passes for our return flight. The women who cleaned our room were quick and thorough.

2025-07-06

Thanks for a great stay. Service minded and helpful staff. Great location

2025-07-02

Very nice staying with amazing staff Best wishes

2025-06-30

The receptionist was very helpful and super friend. the breakfast was very good specially the coffee.

2025-06-30

The reception was very helpful with all the reccomendatios. For things to do and places to visit

2025-06-29

Grazie per l’accoglienza e la grande disponibilità tutti gentilissimi e cordiali

2025-06-22

Lo staff è sempre stato gentile, cortese e sorridente… grazie!

2025-06-21

To the reception staff on the 20th June 2025 in the morning sorry didn’t take there names

2025-06-18

Friendly staff

2025-06-16

Thank you for the lovely stay, And for the fruit and wine (although we were leaving the next day so could not eat/drink it). The breakfast is also lovely. The Orange croissant is one of the best I’ve had

2025-06-15

Complimenti particolari a Eleonora per la fattiva ospitalità e accoglienza. Persona molto gentile e preparata per indirizzare al meglio l’ospite .

2025-06-15

Receptionists were very nice and helpful .

2025-06-15

Ringrazio e faccio i miei complimenti ai ragazzi della reception: ineccepibili e cordiali. Un valore aggiunto per la struttura.

2025-06-10

Everyone at reception was beyond kind, helpful and supportive in every way. The location is excellent and the amenities really great! We loved our stay at Roma Hotel and would certainly recommend your beautiful hotel to anyone and everyone. Thank you for making our stay memorable!

2025-06-08

Amazing, staff were so helpful and nice. Proper 5 star luxury. I felt like a VIP. Location perfect

2025-06-04

A very enjoyable stay thank you.

2025-06-03

Hotel is in a great location, the reception staff were excellent with special thanks to Ellenora. The room service team were excellent too, rooms were pristine. Dining staff were attentive and always available to help. Good all round!

2025-06-02

Ringraziamo la signora Eleonora, gentilissima e molto disponibile. Grazie Eleonora

2025-05-25

The staff was all very friendly and attentive! Would recommend!

2025-05-19

Thank you for all your kindness. We enjoyed our stay.

2025-05-15

The staff were excellent all round. The wifi is the only let down to an otherwise brilliant stay.

2025-05-14

Personnel bravo

2025-05-12

We had a great stay, the staff was excellent.

2025-05-12

The lovely lady who met with us on reception , kindly let us have a room with a view over the square - she was extremely helpful in guiding us around Florence - even the best ice cream parlour ! I didn’t get her name but hopefully she knows who she is many many thanks

2025-05-11

Ringrazio tutto lo staff per la loro gentilezza e disponibilità

2025-05-11

Ringrazio per la grande gentilezza

2025-05-08

Molto bene il Ricevimento

2025-05-07

Excellent service and attention.

2025-05-06

thaks good team

2025-05-05

Sylvia went above and beyond to provide the best service.

2025-05-04

Islam and the front desk staff were wonderful.

2025-05-04

Vorrei ringraziare il ragazzo che ci ha aiutati a portare le valigie nella nostra camera 51, meravigliosa ma al quinto piano senza ascensore (vale la pena però!): gentile, disponibile e super efficiente, e la ragazza della reception, che ci ha aiutati, consigliati ed ha reso la nostra vacanza unica! Grazie a tutto lo staff dell'hotel Roma!

2025-05-04

Grazie per la disponibilità e per il gentile omaggio

2025-05-03

Ringrazio per l'accoglienza e disponibilità. Anche la premura quando prima di partire abbiamo chiesto dell'acqua e c è stata gentilmente omaggiata

2025-05-01

All the staff were very pleasant…. Elonora was exceptional.She was incredibly efficient and extremely helpful

2025-04-29

Muchas Gracias por la buena atención y disposición del equipo de trabajo para atender las solicitudes realizadas y su esfuerzo por entender las peticiones asi fueran en otro idioma.

2025-04-28

Grazie a Eleonora alla ricezione per la sua cortesia

2025-04-27

Excelente

2025-04-26

Vorrei ringraziare le ragazze della reception che in data 26/04/25 alle ore 17.00 ci hanno offerto un'aperitivo e una visita sulla terrazza privata dell'hotel che devo dire e stata molto gradita anche perché il panorama parla da solo. Ancora grazie 😁!!

2025-04-26

Ringraziamo Benedetta e gli altri colleghi alla reception per la simpatia e disponibilita' con cui ci hanno accolto e per tutti gli utili consigli dati su osterie tipiche in cui mangiare nelle vicinanze.

2025-04-21

Grazie per il nostro soggiorno, siamo stati accolti molto bene.

2025-04-20

Grazie a tutto il personale della reception e complimenti per la loro cortesia e competenza nel ricevimento degli ospiti

2025-04-16

Agradecido, por su eficiencia y amabilidad. Un cordial saludo.

2025-04-10

Ringrazio le ragazze della reception per la gentilezza,disponibilità e professionalità nei nostri riguardi.

2025-04-06

Ringrazio per l'ottima accoglienza alla reception

2025-04-06

All of the staff at the reception desk were friendly and responsive.

2025-04-06

Thank you for the friendliness and professional posture shown, congratulations. The offered breakfast was also a nice gesture.

2025-04-06

Ottima accoglienza e grande gentilezza del personale

2025-04-06

Grazie per la disponibilità e la gentilezza

2025-03-31

Molto disponibile

2025-03-27

Merci pour votre excellent accueil en français.

2025-03-27

Thanks for the nice staying.

2025-03-24

Ringrazio per la gentilezza e la professionalità, anche se il mio soggiorno è stato molto breve, ho davvero apprezzato la cortesia delle persone con cui sono entrato in contatto

2025-03-18

Complimenti per la professionalità e cortesia. A presto. Sauro Renaioli

2025-03-18

Todo fue maravilloso. Personal amable e instalaciones estupendas.

2025-03-16

I had a very pleasant stay! Your hotel was beautiful, very clean, and I really enjoyed your breakfast.

2025-03-16

Professionalità e competenza di tutto il personale

2025-03-11

Excellent customer service at check in! Very friendly and professional staff.

2025-03-10

A lovely stay

2025-03-10

Despite the feedback, we did have a wonderful time in Florence

2025-03-10

very professional and courteous

2025-03-06

We appreciate your personal approach.

2025-03-03

Grazie mille per la vostra disponibilità

2025-03-03

Personale gentilissimo... colazione ottima... stanza coccolosa

2025-03-03

Ottima gestione

2025-02-23

Ringraziati a tutto il personale.

2025-02-16

Ci siamo trovati bene ed accolti con professionalità. La suite molto bella, grande e pulita.

2025-02-13

Competenza e accoglienza professionali, ma familiari. Perfetto.

2025-02-12

la posizione è ottima la consiglio per una visita turistica a firenze

2025-02-07

Wonderful front desk service.

2025-02-05

Hotel staff were very friendly and supportive all the day

2025-01-30

to thexwholevteam

2025-01-29

Vogliamo ringraziare il signor Maurizio e tutto lo staff per l'accoglienza e la disponibilità a soddisfare ogni nostra richiesta.

2025-01-06

Alla reception

2025-01-05

Thank you so much! Fantastic Hotel with amazing stuff and super location in hart of the Florence! Thank you!

2025-01-04

GRAZIE PER AVERCI COCCOLATI

2024-12-30

Gentilezza e disponibilità sia all’accoglienza che in sala colazione

2024-12-30

Thank you for your help arranging very early airport transportation

2024-12-27

Every was very attentive and friendly

2024-12-22

La atención perfecta, nos aconsejaron donde comer o cenar y la verdad es que fue de 10 En el desayuno un trato muy amable y cariñoso con los niños ...

2024-12-13

Il personale è di grande gentilezza e pronto ad ascoltare le esigenze del cliente. La pulizia è impeccabile e la camera è rifatta presto, entro mezzogiorno, fatto notevole quando si ha bisogno di utilizzarla subito dopo pranzo. In altri alberghi di 4/5 stelle è necessario chiederlo all'arrivo, come un favore personale, e almeno una volta durante il soggiorno si dorme nel letto disfatto.

2024-12-11

personale disponibile e preparato

2024-12-01

Herzlichen Dank an alle

2024-11-24

Personale qualificato, disponibile, educato e simpatico. Struttura eccellente

2024-11-22

Ho trovato tutto perfetto oltre le aspettative. Grazie a tutto il personale per la gentilezza e professionalità. Lo consiglierò sicuramente.

2024-11-22

Staff gentilissimo e ottima colazione

2024-11-17

Tutti gentili e disponibili

2024-10-28

Stay was great. Staff called a cab for us at 4:30 am to the airport and it was right on time.

2024-10-26

Muy amables, gracias por el regalo de cortesía, y permitirnos la entrada un poco antes, muy buena ubicación y cerca de la terminal del tren

2024-10-22

Every team member we encountered was very polite and professional. The location is great!

2024-10-18

Front desk lady very nice and helpful. House cleaning does a great job.