Hotel Roma di Firenze

2026-08-08

Grazie per il buon servizio in generale

2026-08-08

Big Thank you to Eleonor receptionist . She is very helpful and very positive person 👍

2026-08-06

Many thanks for making our stay in Florence perfect.

2026-08-01

Especialmente por la amabilidad del personal y su dedicación para con mi familia

2026-07-30

Really loved your hotel. Your front desk staff were very friendly, we loved the cold air conditioning and enjoyed the breakfast.

2026-07-30

Vi ringraziamo per il soggiorno eccellente. Tutto sono stato bellissimo

2026-07-30

Le personnel est très sympathique

2026-07-30

All the staff was courteous and helpful, made our stay very enjoyable.

2026-07-29

Front desk staff was wonderful with answering all questions and with recommendations to local attractions.

2026-07-26

Thank you team team for all kind you did for us and making nice trip plan in Florence

2026-07-26

Your hotel was fabulous and the hotel front desk employees were excellent! They were so welcoming and kind and helped make our stay really memorable! One employee stands out the most. I am not exactly sure how to spell her name, but she had blonde curly hair and I believe it was Eleanora. She was completely outstanding, helpful and friendly .

2026-07-26

We had a wonderful visit. Thank you for everything 🥰

2026-07-25

Ganz besonders bedanken möchten wir uns bei Eleonora für den ausgesprochen herzlichen Empfang an der Rezeption. Sie war überaus freundlich und hilfsbereit, hat uns ein Zimmer-Upgrade ermöglicht und ein Restaurant in der Nähe empfohlen, das grossartig war. Dank ihr wurde unser Aufenthalt zu etwas ganz Besonderem – wir kommen sehr gerne wieder!

2026-07-24

Special thanks to Eleonora who showed amazing attitude, openness and determination towards us as guests. She is the best!!!!

2026-07-24

Sincere thanks for upgrading our room to the one with the king bed and amazing view of the square. We've never had such luxury and pampering and appreciate it more than you can know. The bellhop who helped us and front desk staff were just outstanding. Kudos, Hotel Roma, you are bringing it all!!!

2026-07-23

The hotel and staff were amazing

2026-07-23

The reception staff were so friendly

2026-07-19

It was very nice at the hotel and the staff is very friendli

2026-07-16

Abbiamo fatto un soggiorno di sogno. Tutto e stato perfetto , il personale di RECEPTION assolutamente adorabile , particolarmente Eleonora - Veramente siamo state benissimo e vi ringraziamo . Se dovesse tornare a Firenze sceglierei senzaltro la vostra struttura Ci siamo sentite come a casa . Grazie infinite

2026-07-16

Je vous remercie pour cette expérience.

2026-07-15

Nous avons apprécié la grande gentillesse de toutes les personnes travaillant à l'hôtel !! Merci pour le petit cadeau de départ et l'accès à la magnifique vue

2026-07-14

Friendly helpful staff. Great breakfast.

2026-07-13

The service at the front desk was the exceptional. Eleanora was extremely kind and helpful. A credit to the hotel. I wish we had an Eleanora at all the hotels we stayed at in our Europe trip.

2026-07-11

La calidez de los empleados hacia nosotros fue muy clara, en particular de la señora encargada de arreglar la habitación. Se notaba su empatía e interés hacia nosotros. Nos pareció muy amable.

2026-07-10

A lovely hotel, room, staff and breakfast.

2026-07-10

Superb stay

2026-07-10

Check in and check out personnel interaction were amazing. Great staff members setting the tone for the stay !

2026-07-08

El personal ha sido siempre muy amable y rápido al atender.

2026-07-08

Great stau

2026-07-07

Ladies in reception are so kind and helpfull. We thank all.

2026-07-07

Thank you Eliana for your helpfulness!

2026-07-05

Eleonora was outstanding , very helpful and friendly . She is the perfect person for your hotel .

2026-07-02

Thank you for providing a wonderful staff. The desk staff and bellhop were wonderful!

2026-07-01

We must warmly compliment the hotel staff! They were extremely friendly, welcoming and helpful with tourist information and with more technical travel options. Eleonora was really lovely and particularly helpful with information, although everybody else was absolutely wonderful too, in many different ways. Everyone made us feel completely at home and that nothing was too much to ask. Your hotel is very well appointed in its rooms and dining, and to really make it a 'home away from home', your friendly staff were what made it special! Thank you for a great stay!

2026-06-29

Nice room. Clean hotel. Good staff. Good location.

2026-06-29

I loved this hotel . Excellent breakfast. Comfy room with comfy chair, beautiful shower, fridge, lounge area, outside tables and most importantly excellent A/C.

2026-06-29

great location, great room and very beautiful main lobby. Reception staff was very friendly

2026-06-27

todo estuvo genial, gracias a todo el staff

2026-06-22

Quite pleased with the choice we made from your website in advance planning for our trip. Everyone we encountered was wonderful and top notch service . Thank you very much Tim & Nancy

2026-06-21

Lovely

2026-06-21

Ringrazio tutti i componenti del personale. Gentilissimi e professionali.

2026-06-20

Lovely people

2026-06-19

Sì grazie x la cortesia e disponibilità

2026-06-18

Thank’s

2026-06-18

congratulazioni

2026-06-17

Allo staff reception

2026-06-15

Eccellente

2026-06-14

Staff molto gentile e disponibile

2026-06-14

Great stay thankyou

2026-06-12

Thank you for the room, we enjoyed our time with you. The breakfast accommodations were more than we had expected, you nailed it!

2026-06-12

Wonderful stay! We loved everything. The hotel is in an excellent location, and the rooms are comfortable, tidy, and spotless, with a charming Italian style and every possible convenience. The staff is outstanding—warm, friendly, and always willing to help. A special mention goes to Eleonora, who is simply wonderful: attentive, thoughtful, and exceptionally kind. She is truly one of the hotel’s greatest assets and a highlight of the overall experience. We would definitely stay here again and highly recommend this hotel to anyone visiting Florence.

2026-06-10

Beautiful location, lovely breakfast, great size room & very friendly helpful staff

2026-06-09

Thank you very much for all people whore were very, very kind,

2026-06-09

Grazie!

2026-06-06

Buonasera ,ancora ho un ricordo meraviglioso del soggiorno nel vostro albergo . Il personale ha accolto me e mio marito con una gentilezza rara e siamo stati supportati in tutto Complimenti e non vedo l ora di tornare

2026-06-01

Ringrazio tutti voi per l'accoglienza, per l'attenzione alle esigenze del singolo cliente e per la cortesia con cui ci avete accolti e assistiti. Grazie, non è da tutti. Complimenti!

2026-05-31

GREAT SERVICE

2026-05-28

Thanks for everything

2026-05-27

Thanks to the personnel at the reception desk our stay was perfectly fine!!! We felt completely taken care of… so appreciate it!!!

2026-05-27

Schönes Hotel Öl

2026-05-25

Thanks for so amazing hotel, staff, and hospitality. We had a wonderful time, definitely will stay there again.

2026-05-24

Staff molto gentile e disponibile

2026-05-24

Abbiamo effettuato la prenotazione a gennaio direttamente sul loro sito web e, due giorni prima del check-in, ci hanno informato che ci avrebbero assegnato una camera al quinto piano SENZA ASCENSORE! All'arrivo ci hanno offerto un'altra camera con ascensore, ma con un supplemento di 35 € al giorno: un'informalità e una mancanza di impegno scandalose! Per fortuna la signorina Benedetta, con la sua straordinaria gentilezza e professionalità, ha cercato di risolvere la situazione.

2026-05-24

The views were gorgeous, very professional and helpful staff, large spacious room.

2026-05-21

Very friendly and accommodating. Reacted quickly to requests.

2026-05-21

Excellent Hotel in a fantastic location

2026-05-19

Staff were really friendly and very helpful with sites to see and eateries. Breakfast was a good standard and rooms were well cleaned and maintained. Thank you for a wonderful stay!!

2026-05-18

We were very well taken care of by the hotel staff! Definitely will recommend your hotel to friends.

2026-05-16

Ringraziamo in particolare Eleonora la ragazza della reception per la sua cordialità,assistenza e disponibilità che ha avuto nei nostri confronti. Ritorneremo sicuramente nella vostra struttura. I ragazzi di Roma!

2026-05-15

Merci pour ce séjour des plus agréables, et tout particulièrement pour la gentillesse de votre équipe de la réception et la qualité de leur accueil.

2026-05-14

Special thanks to Aliana for assisting us.

2026-05-14

Beautiful room and comfortable bed

2026-05-14

I had a really great stay for the first time in 3 weeks in Europe. Loved the room, staff were so helpful. Highly recommend Hotel Roma.

2026-05-05

Thank you so much for a wonderful stay. We can’t wait to come back again!!

2026-05-05

Thank you very much for upgrading our room, it really made our break so much more enjoyable.

2026-05-03

Ragazza bionda alla reception straordinaria.prodiga di consigli

2026-05-01

Good location and service

2026-04-29

Congratulations to all Staff. Thank you for attention and suport.

2026-04-28

It was a great stay, but WiFi in my room was not really good and you should open the roof balcony - it’s a great place.

2026-04-27

We had a fabulous stay! Thank you for making it so lovely.

2026-04-26

Das gesamte Personal waren sehr freundlich und hilfsbereit.

2026-04-20

Albergo e staff eccellente

2026-04-19

Personale gentile, qualificato e professionale. Ci hanno accolti cordialmente e ci hanno fatto sentire come a casa. Struttura top e pulizie ottime. Posizione ottima

2026-04-18

gracias por la estancia en el Hote.

2026-04-16

Special "Thank you" to Julie and Aljanna at reception. They are very helpful; nothing was too much for them. They gave us a very good recommendation for the restaurant and helped us buy tickets to the museum. Always smiling and a pleasure to talk to.

2026-04-15

Your front desk staff were excellent. When we expressed dismay after check in that there was no air conditioning, they promptly sent us fans and that was just what we needed. They supplied ice, recommendations, and were overall absolutely fantastic to deal with. We would definitely stay here again.

2026-04-14

Very helpful and kind front desk people.

2026-04-14

E’ stato un piacere

2026-04-12

Ringrazio tutto lo staff, bravi.

2026-04-12

Grazie di tutto

2026-04-11

Avec tous nos remerciements pour votre accueil

2026-04-10

Thank you to the reception staff for their continued positive attitude and for dealing with any questions we had with ease!

2026-04-10

We have stayed at the Roma many many times on our trips to Florence. Always kind people that work there and the hotel is always in spectacular shape. Thank you all for a wonderful visit.

2026-04-08

Un alojamiento excepcional

2026-04-08

Thanks for all staff in the hotel specially reception team , special thanks to alionara

2026-04-06

Super attenti, gentili , complimenti agli ITALIANI

2026-04-05

Ringraziamo lo staff per il meraviglioso soggiorno! Il vostro hotel è uno dei migliori in cui abbia mai alloggiato! Grazie di tutto, tornerò sicuramente e lo consiglierò ai miei amici!

2026-04-04

Well run hotel in a very convenient location. Extremely helpful staff and good modern rooms. We really enjoyed our stay

2026-04-02

Overall the hotel was a pleasure to stay in. Lovely seating area/lounge. Rooms are a good size and very clean.

2026-04-02

We’ve had a lovely stay, thanks very much,

2026-04-01

Thanks

2026-03-31

The staff at reception, when we checked in and checked out were super friendly and helpful! Exceptional service

2026-03-29

Very friendly and welcoming staff

2026-03-27

Thanks for the stay! We felt really well

2026-03-27

We were very satisfied during our stay in your hotel. Friendly staff! We will come back!

2026-03-24

Gracias por la atenciones rapidas y eficaces para hacernos padar un gran fin de semana. Es mi segunda vez en este hotel y sigo pensando en regresar aqui en un futuro.

2026-03-24

Thank you to all the staff, they’re lovely and friendly.

2026-03-23

Un particolare ringraziamento alla receptionist che ci ha assistito quando siamo andate via e che ci ha dato delle ottime indicazioni su come trascorrere la mattinata con i bambini. Purtroppo non ricordo il nome

2026-03-21

Thank you

2026-03-21

Per l'accurata ricezione ed essersi prontamente scusati per un errore di prenotazione commesso.

2026-03-20

danke

2026-03-15

Per la cortesía e il servizio.

2026-03-10

Yes! Wonderful and pleasant staff

2026-03-06

Gradiente l'accoglienza

2026-03-03

Merci à tous le personnel qui a été chaleureux à notre accueil ainsi qu'aux dames qui se sont occupées du petit déjeuner qui ont répondu à toutes nos demandes.

2026-03-01

Höflich, aufmerksam und zuvorkommend. Vielen Dsnk

2026-02-28

Sempre un piacere alloggiare da voi.

2026-02-26

Personnel de réception très aimable et souriant

2026-02-22

Ottimi in tutto da suggerire per chi vuole soggiornare nella città di Firenze compimenti

2026-02-20

Conosco questo albergo da molti anni e quando vengo a Firenze per me è tappa fissa. Trovo che sia un albergo bello,pulito ed accogliente. Non conosco il nome ma la coordinatrice è una donna di estrema attenzione sia per l'organizzazione dell'hotel sia per l'esigenze dei clienti.

2026-02-20

Everything was perfect to be honest exceeded expectations Location The room The staff friendly and helpful Cleanliness and fresh smell All perfect thank you

2026-02-19

Molto Cordiali

2026-02-16

Grazie per l’educazione e la disponibilità

2026-02-15

Ringrazio il personale che é stato molto gentile

2026-02-13

The reception staff were all very courteous and welcoming. Although the breakfast had a limited selection of hot dishes, it was simple but tasty.

2026-02-11

You have a beautiful business in a lovely city; I hope it continues like this.

2026-02-09

Complimenti per la professionalità e la disponibilità.

2026-01-30

Thank you for kind greetings during my stay.

2026-01-29

Accoglienza, tranquillità e pulizia delle stanze sono punti di forza della vs struttura

2026-01-25

EL PERSONAL MUY ATENTO Y AMABLE Y LOS DETALLES DE CORTESÍA SE AGRADECEN MUCHÍSIMO.

2026-01-25

Gentilezza, attenzione e cortesia del personale: reception, sala colazione, facchino

2026-01-25

Ringraziamenti

2026-01-23

Thank you to the Management and particularly the Lady in the reception who was so lovely, friendly and kind and acknowledged my return to the city after 42 years with a small memento. I was travelling with my student grndson from Ireland who also loved the city on his first visit. We LOVED The HOTEL and will recommend it to my frined in Sydney. IT IS beauticully prseted, super location and so elegant. We had the best time and will return to HOTEL ROMA on my next trip to Europe. This time it was a short trip but the best leg on the Bologna Florence Milan route.

2026-01-21

شكرا للجميع واخص السيد ايمانويل الراقي والاستاف الذي معه والسيده الشقراء التي لم اعرف اسمها

2026-01-17

squisitalente gentili alla reception, come sempre

2026-01-15

Tutto lo staff è molto molto gentile , complimenti

2026-01-14

Struttura molto accogliente. Personale gentile e disponibile. È stato un piacere soggiornare da voi.

2026-01-08

Complimenti per la professionalità e gentilezza e disponibilità di tutto il personale

2026-01-03

Thanks to all staff who were pleasant and helpful!

2025-12-30

Tutto perfetto grazie mille!

2025-12-30

Molto gentili e disponibili.

2025-12-26

The hotel service was the best all the staff was welcoming no expectations and the facilities was as good as the expected from my side and my friends i can say i well book again in your respect establishment ❤️

2025-12-21

Un ringraziamento speciale alla reception con un personale veramente splendido, gentile, disponibile e straordinario.

2025-12-14

Ringraziamenti particolari al personale della reception.

2025-12-08

Bien que très court notre séjour dans votre établissement a été très agréable, la chambre nous a pleinement satisfait et le personnel était très accueillant et sympathique. Merci beaucoup.

2025-12-08

Y

2025-12-02

Very good hotel! Perfect location, clean And confortável !

2025-12-01

I really liked staying at the hotel.I assume that a 10 is the best grade I can give to my stay in Florence.

2025-11-30

Complimenti e grazie

2025-11-26

Sehr gut geführtes Hotel und sehr freundliches und kompetentes Personal.

2025-11-23

Collaboratrici e collaboratori gentilissimi e professionali.

2025-11-23

Ringraziamenti a tutto lo staff,professionali e molto gentili

2025-11-23

Ringraziamenti a tutto lo staff

2025-11-21

Ringrazio per un soggiorno molto soddisfacente

2025-11-20

Ottimo il servizio di concierge

2025-11-19

A parte quanto già segnalato, di persona tutti molto cortesi e disponibili.

2025-11-19

Lovely - 10/10

2025-11-13

Gracias por todo

2025-11-09

I was happy to realize that room was quiet, we didn’t hear noise from the square. It was good to see that there was enough power sockets in the room . The room was also cozy.

2025-11-03

Complimenti per l’accoglienza, la disponibilità e la cortesia.

2025-10-25

Ringraziamo vivamente per l'upgrading e per la colazione offerta, oltre che per la cortesia e disponibilità

2025-10-21

La atención del personal de recepción y limpieza muy buena

2025-10-21

Staff were extremely helpful, respectful and accommodating. A member of our group uses a walker and the hotel made sure we had the right facilities and upgraded us at no extra charge.

2025-10-21

Our stay was wonderful

2025-10-17

Il personale della Reception è stato sempre presente, cortese e disponibile a dare informazioni

2025-10-17

Reception staff, porter and room maintenance were excellent.

2025-10-12

Il Personale è stato cordiale e disponibile

2025-10-12

Tutti gentilissimi e collaborativi. Grazie

2025-10-12

Thanks to Eleonora for her super hospitality. She showed us two rooms and let us choose our preferred one. Great service and very professional. Thank you

2025-10-07

Staff was very friendly and helpful.

2025-10-06

Very nice hotel is perfect location.

2025-09-28

Grazie

2025-09-27

Thank you for a brilliant stay in beautiful Tuscany everything worked out perfectly. The hotel and staff were marvellous especially the Japanese lady who served the bar and helped at breakfast.

2025-09-25

Staff was very welcoming and helpful with recommendations. We will definitely choose Hotel Roma again and recommend it to others.

2025-09-24

Thank you so much for the contacting stay! Beautiful hotel and amazing staff!

2025-09-21

Grazie per la cortesia del personale alla reception

2025-09-18

Everything was great!

2025-09-13

The reception staff especially the ladies were both friendly and professional. They were so helpful and caring to us when we had to deal with issues. Great client focus service. The breakfast staff were also attentive. The room was clean and of top standard.

2025-09-07

Thank you so much again for upgrading our room and including breakfast for our honeymoon! It was so special, we will absolutely recommend your hotel to all of our friends and family.

2025-09-07

The staff was so friendly and helpful including the front desk and the staff in the hallways. The hotel was absolutely beautiful, always a comfortable temperature, very clean and a wonderful location. We only booked one night but if we return to Florence, this will be our number one choice to stay. We wish we could have stayed more days just to enjoy the hotel a little longer.

2025-09-06

Buona accoglienza, receptionist molto cortesi

2025-09-01

Thank you very much for the special treatment

2025-08-31

Thank you for making our stay so smooth.

2025-08-28

Everything was great. Best hotel in Florence

2025-08-27

Really both ladies at the Reception (morning shift) were really amazing, also every one at the restaurant.

2025-08-26

Complimenti a tutto lo staff, dalla reception alla colazione il giorno dopo. È fantastica sia la location sia la struttura! Complimenti ancora, ci ritornerò volentieri.

2025-08-25

Everyone was very nice and friendly! The hotel is definitely recommended.

2025-08-24

En conjunto todo perfecto 👌. Lugar con muchísimo encanto . Fue genial y si volvemos repetiremos

2025-08-24

Thanks a lot for delicate staff/reception and clean rooms. Good level service.

2025-08-22

Sehr freundlicher Empfang Tolle Lage des Hotels Es wurde genügend Shampoo zur Verfügung gestellt

2025-08-12

Quick response from the counter

2025-08-12

Wonderful staff and accommodations in an excellent location.

2025-08-10

The gentleman most often at the desk who checked us in was very kind as was the smiling lady and the other fellow.