Hotel Roma di Firenze

2024-12-27

Every was very attentive and friendly

2024-12-22

La atención perfecta, nos aconsejaron donde comer o cenar y la verdad es que fue de 10 En el desayuno un trato muy amable y cariñoso con los niños ...

2024-12-13

Il personale è di grande gentilezza e pronto ad ascoltare le esigenze del cliente. La pulizia è impeccabile e la camera è rifatta presto, entro mezzogiorno, fatto notevole quando si ha bisogno di utilizzarla subito dopo pranzo. In altri alberghi di 4/5 stelle è necessario chiederlo all'arrivo, come un favore personale, e almeno una volta durante il soggiorno si dorme nel letto disfatto.

2024-12-11

personale disponibile e preparato

2024-12-01

Herzlichen Dank an alle

2024-11-24

Personale qualificato, disponibile, educato e simpatico. Struttura eccellente

2024-11-22

Ho trovato tutto perfetto oltre le aspettative. Grazie a tutto il personale per la gentilezza e professionalità. Lo consiglierò sicuramente.

2024-11-22

Staff gentilissimo e ottima colazione

2024-11-17

Tutti gentili e disponibili

2024-10-28

Stay was great. Staff called a cab for us at 4:30 am to the airport and it was right on time.

2024-10-26

Muy amables, gracias por el regalo de cortesía, y permitirnos la entrada un poco antes, muy buena ubicación y cerca de la terminal del tren

2024-10-22

Every team member we encountered was very polite and professional. The location is great!

2024-10-18

Front desk lady very nice and helpful. House cleaning does a great job.

2024-10-16

The staff are always polite and courteous.

2024-10-13

Thank you for making our stay so enjoyable

2024-10-11

Personale preparato e gentile.

2024-10-06

Hotel excelente

2024-09-25

Eccezionale competenza ed empatia del signor Maurizio alla.reception

2024-09-08

Grand merci pour avoir satisfait mes souhaits pour le type de chambre. Merci aussi pour la corbeille de fruit et le vin dans la chambre Grand merci pour l'accueil de votre personnel Remerciement pour la propreté de votre établissement.

2024-09-08

Complimenti anche per la cordialità del personale

2024-08-29

Thanks for all management(Front members also Japanese lady. We appreciate for dinner reservation arrangement. We were very happy to stay in your hotel

2024-08-28

Thank you to everyone there. You guys were great!

2024-08-25

Thanks to the staff. However 'Love Holidays' sold us the holiday deal based on the hotel being in Florence. It was miles away.

2024-08-23

ringraziamo per l'accoglienza e la gentilezza del personale

2024-08-23

personnel très aimable et à l'écoute de la clientèle nous a donne de bons conseil s pour nos visites culturelles

2024-08-15

La ubicación muy buena y el recibimiento de lo mejor La habitación muy cómoda y bonita

2024-08-15

Great hotel, loved it

2024-08-10

sinceramante i nostri complimenti per l ottima accoglienza dell personale e la gentilenza di tutti ! mille grazie !

2024-08-04

Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt.

2024-07-31

The check in was amazing. So fast and smooth. I travel a lot and the gentleman that checked me in was amazing! I would come back because front desk and management has been excellent. Would recommend and come back!

2024-07-24

Tutti staff sono molto gentili e simpatici!! Servizio er perfetto!! La camera mia era sempre pulitissima, Sono molto soddisfatto! Camera in Dependance era molto tranquilla e spaziosa, vorrei consigliare questa camera a tutti!! anche se senza ascensore😊 Sono molto soddisfatto! Comprimenti!!

2024-07-21

Ringraziamenti ai collaboratori della reception, cortesi e disponibili

2024-07-17

Personnel super

2024-07-12

Everything thing were perfect , best staff ever never had such great experience before. For sure all were lovely, but special thanks for " hopefully i have spelled her name correctly" Benadetela. Will make sure to recommend it for everyone ☺️☺️☺️☺️ . Until next meeting Florence

2024-07-07

Many thanks to reception workers, very helpfull and professional behaviour anytime of the day.

2024-07-07

Wonderful stay, thank you!

2024-07-06

Tutto fantastico ma am0liate la zona colazione

2024-07-04

Great job wonderful hotel

2024-07-04

Sono sempre molto gentili

2024-06-26

We had a great stay and staff we very friendly and accommodating.

2024-06-23

Ringrazio tutto il personale dell reception, che sono stati gentilissimi dispinibili e soprattutto competenti.

2024-06-16

Personale squisito, servizio impeccabile

2024-06-12

Reception staff are very helpful

2024-06-12

Thank you Luca for taking care of my group! I had 20 passengers and he was very helpful with the luggage and our meeting up with our guide and driver for our tour.

2024-06-12

Thank you for making my visit very enjoyable and making me feel at home.

2024-06-11

Personale gentile

2024-06-09

My luggage did not arrive by fault of the airline. Your staff went above and beyond assisting me with where to buy essentials and clothing while I waited for it to be delivered. They were very patient and on the day it arrived promptly called me so that I could start relaxing and enjoy my vacation rather than worry about having to buy clothing etc.

2024-06-09

Very responsive in email communication. Arranged water taxi pick up and drop off as well as suggestions for dinner.

2024-06-09

Grazie, tutti molto gentili

2024-06-06

Siete stati cortesi e molto accoglienti. Purtroppo il nostro soggiorno a Firenze non è stato positvo per noi a causa dell'enorme, sconcertante presenza di turisti nei musei. Forse è dovuto al post-covid, ma era un vero "delirio". Torneremo in inverno.

2024-06-04

Thank you to the team who made the hotel stay so enjoyable.

2024-06-02

Thank you for your great service

2024-06-01

Overall, the service at the hotel is excellent. Everyone is friendly and helpful.

2024-05-31

Very grateful to attentive front staff, made our anniversary very memorable

2024-05-28

Very friendly and generous staff!

2024-05-22

Thank you the nice stay, the location was very good with all the locations within 1 km.

2024-05-22

Thanks for the quality stay at Hotel Roma.

2024-05-22

Nous sommes arrivés à 02h00 du matin à pieds depuis l.aéroport suite à des problèmes météo et grève. Nous avons été très bien reçu et nos petits déjeuners nous ont été offerts. La nuit a été courte mais réparatrice dans une grande chambre calme. Merci à la personne qui travaillait cette nuit.

2024-05-16

Il personale alla reception molto professionale

2024-05-15

We liked the pleasant check in desk staff, breakfast.

2024-05-13

Los felicito por las buenas instalaciones e higiene del Hotel. No tuve oportunidad de desayunar en el hotel por lo que no puedo opinar al respecto. Su ubicación es excelente, la habitación tenía una preciosa vista a la plaza Santa María Novella. Su personal fue muy atento y servicial. Lo recomiendo.

2024-05-11

Grazie Mille! We had another wonderful stay with you. See you next time we are in Firenze!

2024-05-10

Sempre molto gentili! Grazie!

2024-05-08

Vi ringrazio per la gentilezza e cortesia nei confronti dei miei genitori CANNAS GAIN PAOLO e MIRRI GIOVANNA

2024-05-08

Il personale è molto professionale e accogliente

2024-05-05

Entire staff in the hotel were wonderful!

2024-05-03

Muy lindo hotel, bien ubicado, rico desayuno, Personal muy amable.

2024-05-03

Tutto il personale è molto bravo e gentile

2024-05-02

Al servicio de Recepción, sin duda lo mejor del hotel.

2024-04-27

Disponibilité du personnel d'accueil, en particulier pour nous aider à résoudre quelques problèmes matériels.

2024-04-26

Everything about our stay was excellent. Every person on staff was helpful and the hotel was perfectly located for us.

2024-04-26

La signorina che ha preso la nostra prenotazione e ho rivisto al check out è gentilissima.

2024-04-21

Staff is very friendly

2024-04-21

Grazie per la cortesia

2024-04-20

Gastfreundschaft - Hilfsbereitschaft - das freundliche Lächeln vor allem an der Rezeption aber auch beim Frühstückspersonal. Man fühlt sich einfach rundum wohl! Danke.

2024-04-17

Weiter so!

2024-04-17

Amabilidad del personal tanto recepción como de limpieza. Un agradecimiento por su esfuerzo en intentar hablar español. Una estación genial, recomendamos el hotel a nuestros amigos.

2024-04-12

Upon arriving at our room we were disappointed that it had no regular windows, just a skylight (that probably should be mentioned and highlighted in the description of the room). However, your staff handled the situation wonderfully and we were very happy with the room that we switched to. A staff member named Said very kindly showed us the new room and was super helpful and friendly. Thank you!

2024-04-12

Séjour agréable. Totale satisfaction de la prestation. Personnel disponible accueillant souriant. Discrétion du personnel.

2024-04-08

Thank you for a great stay and for looking after us so well. The way you accommodated my Dad’s need to use a hired motor scooter was superb. We had a small problem with laundry but you tried to resolve things quickly.

2024-04-07

Il personale della reception è stato efficiente e gentile. Anche i facchini. Grazie.

2024-04-01

Staff cordiale gentile e sempre disponibile

2024-04-01

Personale alla Reception molto educato e disponibile

2024-04-01

Complimenti a tutto lo staff per la gentilezza e la disponibilità.

2024-03-31

El personal ha sido muy atento durante toda la estancia, las instalaciones estaban limpias.

2024-03-22

Personale veramente disponibile, professionale e cordiale. La signora della sala colazione la perfezione per sentirsi coccolati come a casa

2024-03-22

Grazie della vostra gentilezza e cordialità

2024-03-21

Le réceptionniste était vraiment très dévoué!

2024-03-19

I had a wonderful 3 days at Hotel Roma and I would like to thank all the staff for looking on big after me so well

2024-03-17

Ci siamo trovate molto bene. Super apprezzato l’omaggio della colazione

2024-03-17

Grazie per l’ospitalità

2024-03-17

Thanks for the amazing stay at your hotel and allow me to thank everyone of the staff for their support and professionalism

2024-03-16

Dankeschön

2024-03-10

Strutta a dir poco stupenda , accogliente , ottima posizione, personale sempre con il sorriso e super accogliente , ad ogni richieste super disponibili. Grazie per aver reso questo weekend da favola. Consiglio a tutti di poter alloggiare in questo hotel A presto

2024-03-10

Complimenti

2024-03-10

L hotel sembra essere ben tenuto e lo staff del ricevimento è partocolarmente cortese e attento.

2024-03-06

Grazie per il bel soggiorno presso la vostra struttura

2024-03-04

Complimenti a Benedetta che è stata gentilissima.