Hotel Roma di Firenze

2025-07-08

I want to express my compliments to the staff of Hotel Roma, who are very professional, very pleasant, and very accommodating. Makes us feel at home

2025-07-08

I would like to thank each and everyone working the front desk who greeted us upon our arrival and each time we re entered the lobby. Always a smile and always helpful. The staff in the dining room did an outstanding job each morning. Thank you very much. Looking forward to seeing you on my next visit to Florence.

2025-07-07

A beautiful mature lady on reception. She was very friendly and welcoming. It was much appreciated.

2025-07-06

The staff at the counter was extremely helpful with getting our boarding passes for our return flight. The women who cleaned our room were quick and thorough.

2025-07-06

Thanks for a great stay. Service minded and helpful staff. Great location

2025-07-02

Very nice staying with amazing staff Best wishes

2025-06-30

The reception was very helpful with all the reccomendatios. For things to do and places to visit

2025-06-30

The receptionist was very helpful and super friend. the breakfast was very good specially the coffee.

2025-06-29

Grazie per l’accoglienza e la grande disponibilità tutti gentilissimi e cordiali

2025-06-22

Lo staff è sempre stato gentile, cortese e sorridente… grazie!

2025-06-21

To the reception staff on the 20th June 2025 in the morning sorry didn’t take there names

2025-06-18

Friendly staff

2025-06-16

Thank you for the lovely stay, And for the fruit and wine (although we were leaving the next day so could not eat/drink it). The breakfast is also lovely. The Orange croissant is one of the best I’ve had

2025-06-15

Complimenti particolari a Eleonora per la fattiva ospitalità e accoglienza. Persona molto gentile e preparata per indirizzare al meglio l’ospite .

2025-06-15

Receptionists were very nice and helpful .

2025-06-15

Ringrazio e faccio i miei complimenti ai ragazzi della reception: ineccepibili e cordiali. Un valore aggiunto per la struttura.

2025-06-10

Everyone at reception was beyond kind, helpful and supportive in every way. The location is excellent and the amenities really great! We loved our stay at Roma Hotel and would certainly recommend your beautiful hotel to anyone and everyone. Thank you for making our stay memorable!

2025-06-08

Amazing, staff were so helpful and nice. Proper 5 star luxury. I felt like a VIP. Location perfect

2025-06-04

A very enjoyable stay thank you.

2025-06-03

Hotel is in a great location, the reception staff were excellent with special thanks to Ellenora. The room service team were excellent too, rooms were pristine. Dining staff were attentive and always available to help. Good all round!

2025-06-02

Ringraziamo la signora Eleonora, gentilissima e molto disponibile. Grazie Eleonora

2025-05-25

The staff was all very friendly and attentive! Would recommend!

2025-05-19

Thank you for all your kindness. We enjoyed our stay.

2025-05-15

The staff were excellent all round. The wifi is the only let down to an otherwise brilliant stay.

2025-05-14

Personnel bravo

2025-05-12

We had a great stay, the staff was excellent.

2025-05-12

The lovely lady who met with us on reception , kindly let us have a room with a view over the square - she was extremely helpful in guiding us around Florence - even the best ice cream parlour ! I didn’t get her name but hopefully she knows who she is many many thanks

2025-05-11

Ringrazio tutto lo staff per la loro gentilezza e disponibilità

2025-05-11

Ringrazio per la grande gentilezza

2025-05-08

Molto bene il Ricevimento

2025-05-07

Excellent service and attention.

2025-05-06

thaks good team

2025-05-05

Sylvia went above and beyond to provide the best service.

2025-05-04

Vorrei ringraziare il ragazzo che ci ha aiutati a portare le valigie nella nostra camera 51, meravigliosa ma al quinto piano senza ascensore (vale la pena però!): gentile, disponibile e super efficiente, e la ragazza della reception, che ci ha aiutati, consigliati ed ha reso la nostra vacanza unica! Grazie a tutto lo staff dell'hotel Roma!

2025-05-04

Grazie per la disponibilità e per il gentile omaggio

2025-05-04

Islam and the front desk staff were wonderful.

2025-05-03

Ringrazio per l'accoglienza e disponibilità. Anche la premura quando prima di partire abbiamo chiesto dell'acqua e c è stata gentilmente omaggiata

2025-05-01

All the staff were very pleasant…. Elonora was exceptional.She was incredibly efficient and extremely helpful

2025-04-29

Muchas Gracias por la buena atención y disposición del equipo de trabajo para atender las solicitudes realizadas y su esfuerzo por entender las peticiones asi fueran en otro idioma.

2025-04-28

Grazie a Eleonora alla ricezione per la sua cortesia

2025-04-27

Excelente

2025-04-26

Ringraziamo Benedetta e gli altri colleghi alla reception per la simpatia e disponibilita' con cui ci hanno accolto e per tutti gli utili consigli dati su osterie tipiche in cui mangiare nelle vicinanze.

2025-04-26

Vorrei ringraziare le ragazze della reception che in data 26/04/25 alle ore 17.00 ci hanno offerto un'aperitivo e una visita sulla terrazza privata dell'hotel che devo dire e stata molto gradita anche perché il panorama parla da solo. Ancora grazie 😁!!

2025-04-21

Grazie per il nostro soggiorno, siamo stati accolti molto bene.

2025-04-20

Grazie a tutto il personale della reception e complimenti per la loro cortesia e competenza nel ricevimento degli ospiti

2025-04-16

Agradecido, por su eficiencia y amabilidad. Un cordial saludo.

2025-04-10

Ringrazio le ragazze della reception per la gentilezza,disponibilità e professionalità nei nostri riguardi.

2025-04-06

Grazie per la disponibilità e la gentilezza

2025-04-06

Ottima accoglienza e grande gentilezza del personale

2025-04-06

Ringrazio per l'ottima accoglienza alla reception

2025-04-06

All of the staff at the reception desk were friendly and responsive.

2025-04-06

Thank you for the friendliness and professional posture shown, congratulations. The offered breakfast was also a nice gesture.

2025-03-31

Molto disponibile

2025-03-27

Thanks for the nice staying.

2025-03-27

Merci pour votre excellent accueil en français.

2025-03-24

Ringrazio per la gentilezza e la professionalità, anche se il mio soggiorno è stato molto breve, ho davvero apprezzato la cortesia delle persone con cui sono entrato in contatto

2025-03-18

Complimenti per la professionalità e cortesia. A presto. Sauro Renaioli

2025-03-18

Todo fue maravilloso. Personal amable e instalaciones estupendas.

2025-03-16

Professionalità e competenza di tutto il personale

2025-03-16

I had a very pleasant stay! Your hotel was beautiful, very clean, and I really enjoyed your breakfast.

2025-03-11

Excellent customer service at check in! Very friendly and professional staff.

2025-03-10

A lovely stay

2025-03-10

Despite the feedback, we did have a wonderful time in Florence

2025-03-10

very professional and courteous

2025-03-06

We appreciate your personal approach.

2025-03-03

Grazie mille per la vostra disponibilità

2025-03-03

Ottima gestione

2025-03-03

Personale gentilissimo... colazione ottima... stanza coccolosa

2025-02-23

Ringraziati a tutto il personale.

2025-02-16

Ci siamo trovati bene ed accolti con professionalità. La suite molto bella, grande e pulita.

2025-02-13

Competenza e accoglienza professionali, ma familiari. Perfetto.

2025-02-12

la posizione è ottima la consiglio per una visita turistica a firenze

2025-02-07

Wonderful front desk service.

2025-02-05

Hotel staff were very friendly and supportive all the day

2025-01-30

to thexwholevteam

2025-01-29

Vogliamo ringraziare il signor Maurizio e tutto lo staff per l'accoglienza e la disponibilità a soddisfare ogni nostra richiesta.

2025-01-06

Alla reception

2025-01-05

Thank you so much! Fantastic Hotel with amazing stuff and super location in hart of the Florence! Thank you!

2025-01-04

GRAZIE PER AVERCI COCCOLATI

2024-12-30

Gentilezza e disponibilità sia all’accoglienza che in sala colazione

2024-12-30

Thank you for your help arranging very early airport transportation

2024-12-27

Every was very attentive and friendly

2024-12-22

La atención perfecta, nos aconsejaron donde comer o cenar y la verdad es que fue de 10 En el desayuno un trato muy amable y cariñoso con los niños ...

2024-12-13

Il personale è di grande gentilezza e pronto ad ascoltare le esigenze del cliente. La pulizia è impeccabile e la camera è rifatta presto, entro mezzogiorno, fatto notevole quando si ha bisogno di utilizzarla subito dopo pranzo. In altri alberghi di 4/5 stelle è necessario chiederlo all'arrivo, come un favore personale, e almeno una volta durante il soggiorno si dorme nel letto disfatto.

2024-12-11

personale disponibile e preparato

2024-12-01

Herzlichen Dank an alle

2024-11-24

Personale qualificato, disponibile, educato e simpatico. Struttura eccellente

2024-11-22

Staff gentilissimo e ottima colazione

2024-11-22

Ho trovato tutto perfetto oltre le aspettative. Grazie a tutto il personale per la gentilezza e professionalità. Lo consiglierò sicuramente.

2024-11-17

Tutti gentili e disponibili

2024-10-28

Stay was great. Staff called a cab for us at 4:30 am to the airport and it was right on time.

2024-10-26

Muy amables, gracias por el regalo de cortesía, y permitirnos la entrada un poco antes, muy buena ubicación y cerca de la terminal del tren

2024-10-22

Every team member we encountered was very polite and professional. The location is great!

2024-10-18

Front desk lady very nice and helpful. House cleaning does a great job.

2024-10-16

The staff are always polite and courteous.

2024-10-13

Thank you for making our stay so enjoyable

2024-10-11

Personale preparato e gentile.

2024-10-06

Hotel excelente

2024-09-25

Eccezionale competenza ed empatia del signor Maurizio alla.reception

2024-09-08

Complimenti anche per la cordialità del personale

2024-09-08

Grand merci pour avoir satisfait mes souhaits pour le type de chambre. Merci aussi pour la corbeille de fruit et le vin dans la chambre Grand merci pour l'accueil de votre personnel Remerciement pour la propreté de votre établissement.

2024-08-29

Thanks for all management(Front members also Japanese lady. We appreciate for dinner reservation arrangement. We were very happy to stay in your hotel

2024-08-28

Thank you to everyone there. You guys were great!

2024-08-25

Thanks to the staff. However 'Love Holidays' sold us the holiday deal based on the hotel being in Florence. It was miles away.

2024-08-23

ringraziamo per l'accoglienza e la gentilezza del personale

2024-08-23

personnel très aimable et à l'écoute de la clientèle nous a donne de bons conseil s pour nos visites culturelles

2024-08-15

Great hotel, loved it

2024-08-15

La ubicación muy buena y el recibimiento de lo mejor La habitación muy cómoda y bonita

2024-08-10

sinceramante i nostri complimenti per l ottima accoglienza dell personale e la gentilenza di tutti ! mille grazie !

2024-08-04

Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt.

2024-07-31

The check in was amazing. So fast and smooth. I travel a lot and the gentleman that checked me in was amazing! I would come back because front desk and management has been excellent. Would recommend and come back!

2024-07-24

Tutti staff sono molto gentili e simpatici!! Servizio er perfetto!! La camera mia era sempre pulitissima, Sono molto soddisfatto! Camera in Dependance era molto tranquilla e spaziosa, vorrei consigliare questa camera a tutti!! anche se senza ascensore😊 Sono molto soddisfatto! Comprimenti!!

2024-07-21

Ringraziamenti ai collaboratori della reception, cortesi e disponibili

2024-07-17

Personnel super

2024-07-12

Everything thing were perfect , best staff ever never had such great experience before. For sure all were lovely, but special thanks for " hopefully i have spelled her name correctly" Benadetela. Will make sure to recommend it for everyone ☺️☺️☺️☺️ . Until next meeting Florence