Hotel Roma di Firenze

2026-04-15

Your front desk staff were excellent. When we expressed dismay after check in that there was no air conditioning, they promptly sent us fans and that was just what we needed. They supplied ice, recommendations, and were overall absolutely fantastic to deal with. We would definitely stay here again.

2026-04-14

E’ stato un piacere

2026-04-12

Grazie di tutto

2026-04-12

Ringrazio tutto lo staff, bravi.

2026-04-11

Avec tous nos remerciements pour votre accueil

2026-04-10

Thank you to the reception staff for their continued positive attitude and for dealing with any questions we had with ease!

2026-04-10

We have stayed at the Roma many many times on our trips to Florence. Always kind people that work there and the hotel is always in spectacular shape. Thank you all for a wonderful visit.

2026-04-08

Un alojamiento excepcional

2026-04-08

Thanks for all staff in the hotel specially reception team , special thanks to alionara

2026-04-06

Super attenti, gentili , complimenti agli ITALIANI

2026-04-05

Ringraziamo lo staff per il meraviglioso soggiorno! Il vostro hotel è uno dei migliori in cui abbia mai alloggiato! Grazie di tutto, tornerò sicuramente e lo consiglierò ai miei amici!

2026-04-04

Well run hotel in a very convenient location. Extremely helpful staff and good modern rooms. We really enjoyed our stay

2026-04-02

Overall the hotel was a pleasure to stay in. Lovely seating area/lounge. Rooms are a good size and very clean.

2026-04-02

We’ve had a lovely stay, thanks very much,

2026-04-01

Thanks

2026-03-31

The staff at reception, when we checked in and checked out were super friendly and helpful! Exceptional service

2026-03-29

Very friendly and welcoming staff

2026-03-27

We were very satisfied during our stay in your hotel. Friendly staff! We will come back!

2026-03-27

Thanks for the stay! We felt really well

2026-03-24

Thank you to all the staff, they’re lovely and friendly.

2026-03-24

Gracias por la atenciones rapidas y eficaces para hacernos padar un gran fin de semana. Es mi segunda vez en este hotel y sigo pensando en regresar aqui en un futuro.

2026-03-23

Un particolare ringraziamento alla receptionist che ci ha assistito quando siamo andate via e che ci ha dato delle ottime indicazioni su come trascorrere la mattinata con i bambini. Purtroppo non ricordo il nome

2026-03-21

Thank you

2026-03-21

Per l'accurata ricezione ed essersi prontamente scusati per un errore di prenotazione commesso.

2026-03-20

danke

2026-03-15

Per la cortesía e il servizio.

2026-03-10

Yes! Wonderful and pleasant staff

2026-03-06

Gradiente l'accoglienza

2026-03-03

Merci à tous le personnel qui a été chaleureux à notre accueil ainsi qu'aux dames qui se sont occupées du petit déjeuner qui ont répondu à toutes nos demandes.

2026-03-01

Höflich, aufmerksam und zuvorkommend. Vielen Dsnk

2026-02-28

Sempre un piacere alloggiare da voi.

2026-02-26

Personnel de réception très aimable et souriant

2026-02-22

Ottimi in tutto da suggerire per chi vuole soggiornare nella città di Firenze compimenti

2026-02-20

Conosco questo albergo da molti anni e quando vengo a Firenze per me è tappa fissa. Trovo che sia un albergo bello,pulito ed accogliente. Non conosco il nome ma la coordinatrice è una donna di estrema attenzione sia per l'organizzazione dell'hotel sia per l'esigenze dei clienti.

2026-02-20

Everything was perfect to be honest exceeded expectations Location The room The staff friendly and helpful Cleanliness and fresh smell All perfect thank you

2026-02-19

Molto Cordiali

2026-02-16

Grazie per l’educazione e la disponibilità

2026-02-15

Ringrazio il personale che é stato molto gentile

2026-02-13

The reception staff were all very courteous and welcoming. Although the breakfast had a limited selection of hot dishes, it was simple but tasty.

2026-02-11

You have a beautiful business in a lovely city; I hope it continues like this.

2026-02-09

Complimenti per la professionalità e la disponibilità.

2026-01-30

Thank you for kind greetings during my stay.

2026-01-29

Accoglienza, tranquillità e pulizia delle stanze sono punti di forza della vs struttura

2026-01-25

Gentilezza, attenzione e cortesia del personale: reception, sala colazione, facchino

2026-01-25

EL PERSONAL MUY ATENTO Y AMABLE Y LOS DETALLES DE CORTESÍA SE AGRADECEN MUCHÍSIMO.

2026-01-25

Ringraziamenti

2026-01-23

Thank you to the Management and particularly the Lady in the reception who was so lovely, friendly and kind and acknowledged my return to the city after 42 years with a small memento. I was travelling with my student grndson from Ireland who also loved the city on his first visit. We LOVED The HOTEL and will recommend it to my frined in Sydney. IT IS beauticully prseted, super location and so elegant. We had the best time and will return to HOTEL ROMA on my next trip to Europe. This time it was a short trip but the best leg on the Bologna Florence Milan route.

2026-01-21

شكرا للجميع واخص السيد ايمانويل الراقي والاستاف الذي معه والسيده الشقراء التي لم اعرف اسمها

2026-01-17

squisitalente gentili alla reception, come sempre

2026-01-15

Tutto lo staff è molto molto gentile , complimenti

2026-01-14

Struttura molto accogliente. Personale gentile e disponibile. È stato un piacere soggiornare da voi.

2026-01-08

Complimenti per la professionalità e gentilezza e disponibilità di tutto il personale

2026-01-03

Thanks to all staff who were pleasant and helpful!

2025-12-30

Molto gentili e disponibili.

2025-12-30

Tutto perfetto grazie mille!

2025-12-26

The hotel service was the best all the staff was welcoming no expectations and the facilities was as good as the expected from my side and my friends i can say i well book again in your respect establishment ❤️

2025-12-21

Un ringraziamento speciale alla reception con un personale veramente splendido, gentile, disponibile e straordinario.

2025-12-14

Ringraziamenti particolari al personale della reception.

2025-12-08

Y

2025-12-08

Bien que très court notre séjour dans votre établissement a été très agréable, la chambre nous a pleinement satisfait et le personnel était très accueillant et sympathique. Merci beaucoup.

2025-12-02

Very good hotel! Perfect location, clean And confortável !

2025-12-01

I really liked staying at the hotel.I assume that a 10 is the best grade I can give to my stay in Florence.

2025-11-30

Complimenti e grazie

2025-11-26

Sehr gut geführtes Hotel und sehr freundliches und kompetentes Personal.

2025-11-23

Ringraziamenti a tutto lo staff

2025-11-23

Collaboratrici e collaboratori gentilissimi e professionali.

2025-11-23

Ringraziamenti a tutto lo staff,professionali e molto gentili

2025-11-21

Ringrazio per un soggiorno molto soddisfacente

2025-11-20

Ottimo il servizio di concierge

2025-11-19

A parte quanto già segnalato, di persona tutti molto cortesi e disponibili.

2025-11-19

Lovely - 10/10

2025-11-13

Gracias por todo

2025-11-09

I was happy to realize that room was quiet, we didn’t hear noise from the square. It was good to see that there was enough power sockets in the room . The room was also cozy.

2025-11-03

Complimenti per l’accoglienza, la disponibilità e la cortesia.

2025-10-25

Ringraziamo vivamente per l'upgrading e per la colazione offerta, oltre che per la cortesia e disponibilità

2025-10-21

La atención del personal de recepción y limpieza muy buena

2025-10-21

Our stay was wonderful

2025-10-21

Staff were extremely helpful, respectful and accommodating. A member of our group uses a walker and the hotel made sure we had the right facilities and upgraded us at no extra charge.

2025-10-17

Reception staff, porter and room maintenance were excellent.

2025-10-17

Il personale della Reception è stato sempre presente, cortese e disponibile a dare informazioni

2025-10-12

Thanks to Eleonora for her super hospitality. She showed us two rooms and let us choose our preferred one. Great service and very professional. Thank you

2025-10-12

Il Personale è stato cordiale e disponibile

2025-10-12

Tutti gentilissimi e collaborativi. Grazie

2025-10-07

Staff was very friendly and helpful.

2025-10-06

Very nice hotel is perfect location.

2025-09-28

Grazie

2025-09-27

Thank you for a brilliant stay in beautiful Tuscany everything worked out perfectly. The hotel and staff were marvellous especially the Japanese lady who served the bar and helped at breakfast.

2025-09-25

Staff was very welcoming and helpful with recommendations. We will definitely choose Hotel Roma again and recommend it to others.

2025-09-24

Thank you so much for the contacting stay! Beautiful hotel and amazing staff!

2025-09-21

Grazie per la cortesia del personale alla reception

2025-09-18

Everything was great!

2025-09-13

The reception staff especially the ladies were both friendly and professional. They were so helpful and caring to us when we had to deal with issues. Great client focus service. The breakfast staff were also attentive. The room was clean and of top standard.

2025-09-07

Thank you so much again for upgrading our room and including breakfast for our honeymoon! It was so special, we will absolutely recommend your hotel to all of our friends and family.

2025-09-07

The staff was so friendly and helpful including the front desk and the staff in the hallways. The hotel was absolutely beautiful, always a comfortable temperature, very clean and a wonderful location. We only booked one night but if we return to Florence, this will be our number one choice to stay. We wish we could have stayed more days just to enjoy the hotel a little longer.

2025-09-06

Buona accoglienza, receptionist molto cortesi

2025-09-01

Thank you very much for the special treatment

2025-08-31

Thank you for making our stay so smooth.

2025-08-28

Everything was great. Best hotel in Florence

2025-08-27

Really both ladies at the Reception (morning shift) were really amazing, also every one at the restaurant.

2025-08-26

Complimenti a tutto lo staff, dalla reception alla colazione il giorno dopo. È fantastica sia la location sia la struttura! Complimenti ancora, ci ritornerò volentieri.

2025-08-25

Everyone was very nice and friendly! The hotel is definitely recommended.

2025-08-24

En conjunto todo perfecto 👌. Lugar con muchísimo encanto . Fue genial y si volvemos repetiremos

2025-08-24

Thanks a lot for delicate staff/reception and clean rooms. Good level service.

2025-08-22

Sehr freundlicher Empfang Tolle Lage des Hotels Es wurde genügend Shampoo zur Verfügung gestellt

2025-08-12

Wonderful staff and accommodations in an excellent location.

2025-08-12

Quick response from the counter

2025-08-10

The gentleman most often at the desk who checked us in was very kind as was the smiling lady and the other fellow.

2025-08-09

Thank you for our warm welcome on arrival- our children were tired and hot and so the offer of a drink and snack for them was very gratefully received

2025-08-09

Agradecimiento al personal de la recepción, muy en particular a Eleonora que nos atendió con mucha amabilidad y calidez. Nos gestionó excursión a Siena y a San Gimignano y siempre estuvo muy predispuesta a ayudar. También destacamos la atención de Julia y otra mujer que nos atendió en la conserjería y nos despidió el último día. Realmente nos sentimos muy cómodos.

2025-08-08

The Management team were all exceptional.

2025-08-07

I have to thanks to all hotel Staff for Hospitality and good service

2025-08-06

thanks for the good service and welcome drink

2025-08-05

Everything we asked for was provided

2025-08-04

Superb location and suite is awesome for family.

2025-08-04

Thank you very much for the professional management.

2025-08-01

Very good staff. We were really enjoyed

2025-07-31

Hemos estado muy bien acogidos y han sido muy atentos y amables en todo momento.Muchas gracias!!!!!

2025-07-29

Great staff, kind and responsive

2025-07-28

Elenora was fantastic at check in, and your entire staff was helpful, friendly and kind. We will recommend you to our friends for their stay.

2025-07-27

We had a terrific stay at this lovely hotel -what made it so special was the lovely welcoming , helpful eloneara on reception

2025-07-23

Stay was awesome, great staff and hotel!! Prego

2025-07-21

I am very grateful for all the cordiality and efficiency of the hotel staff.

2025-07-19

All of the Receptionist were extremely friendly and helpful. They made us feel very welcomed and comfortable.

2025-07-18

Staf was so kind, perfect!

2025-07-17

Danke für das tolle Upgrade!

2025-07-15

Tanks

2025-07-14

Eleonora was great! Very friendly, always smiling and very helpful.

2025-07-12

Thank you for your hospitality and services

2025-07-12

Thank you Elenora for the warm greeting and help when we arrived.

2025-07-10

It was a very comfortable stay, specially since it was our first time in Florence. The hotel management was very helpful. Special compliments to Luca, who kept waiting for us untill midnight to check in since our flight was delayed from London

2025-07-08

I want to express my compliments to the staff of Hotel Roma, who are very professional, very pleasant, and very accommodating. Makes us feel at home

2025-07-08

I would like to thank each and everyone working the front desk who greeted us upon our arrival and each time we re entered the lobby. Always a smile and always helpful. The staff in the dining room did an outstanding job each morning. Thank you very much. Looking forward to seeing you on my next visit to Florence.

2025-07-07

A beautiful mature lady on reception. She was very friendly and welcoming. It was much appreciated.

2025-07-06

The staff at the counter was extremely helpful with getting our boarding passes for our return flight. The women who cleaned our room were quick and thorough.

2025-07-06

Thanks for a great stay. Service minded and helpful staff. Great location

2025-07-02

Very nice staying with amazing staff Best wishes

2025-06-30

The reception was very helpful with all the reccomendatios. For things to do and places to visit

2025-06-30

The receptionist was very helpful and super friend. the breakfast was very good specially the coffee.

2025-06-29

Grazie per l’accoglienza e la grande disponibilità tutti gentilissimi e cordiali

2025-06-22

Lo staff è sempre stato gentile, cortese e sorridente… grazie!

2025-06-21

To the reception staff on the 20th June 2025 in the morning sorry didn’t take there names

2025-06-18

Friendly staff

2025-06-16

Thank you for the lovely stay, And for the fruit and wine (although we were leaving the next day so could not eat/drink it). The breakfast is also lovely. The Orange croissant is one of the best I’ve had

2025-06-15

Ringrazio e faccio i miei complimenti ai ragazzi della reception: ineccepibili e cordiali. Un valore aggiunto per la struttura.

2025-06-15

Complimenti particolari a Eleonora per la fattiva ospitalità e accoglienza. Persona molto gentile e preparata per indirizzare al meglio l’ospite .

2025-06-15

Receptionists were very nice and helpful .

2025-06-10

Everyone at reception was beyond kind, helpful and supportive in every way. The location is excellent and the amenities really great! We loved our stay at Roma Hotel and would certainly recommend your beautiful hotel to anyone and everyone. Thank you for making our stay memorable!

2025-06-08

Amazing, staff were so helpful and nice. Proper 5 star luxury. I felt like a VIP. Location perfect

2025-06-04

A very enjoyable stay thank you.

2025-06-03

Hotel is in a great location, the reception staff were excellent with special thanks to Ellenora. The room service team were excellent too, rooms were pristine. Dining staff were attentive and always available to help. Good all round!

2025-06-02

Ringraziamo la signora Eleonora, gentilissima e molto disponibile. Grazie Eleonora

2025-05-25

The staff was all very friendly and attentive! Would recommend!

2025-05-19

Thank you for all your kindness. We enjoyed our stay.

2025-05-15

The staff were excellent all round. The wifi is the only let down to an otherwise brilliant stay.

2025-05-14

Personnel bravo

2025-05-12

We had a great stay, the staff was excellent.

2025-05-12

The lovely lady who met with us on reception , kindly let us have a room with a view over the square - she was extremely helpful in guiding us around Florence - even the best ice cream parlour ! I didn’t get her name but hopefully she knows who she is many many thanks

2025-05-11

Ringrazio tutto lo staff per la loro gentilezza e disponibilità

2025-05-11

Ringrazio per la grande gentilezza

2025-05-08

Molto bene il Ricevimento

2025-05-07

Excellent service and attention.

2025-05-06

thaks good team

2025-05-05

Sylvia went above and beyond to provide the best service.

2025-05-04

Vorrei ringraziare il ragazzo che ci ha aiutati a portare le valigie nella nostra camera 51, meravigliosa ma al quinto piano senza ascensore (vale la pena però!): gentile, disponibile e super efficiente, e la ragazza della reception, che ci ha aiutati, consigliati ed ha reso la nostra vacanza unica! Grazie a tutto lo staff dell'hotel Roma!

2025-05-04

Islam and the front desk staff were wonderful.

2025-05-04

Grazie per la disponibilità e per il gentile omaggio

2025-05-03

Ringrazio per l'accoglienza e disponibilità. Anche la premura quando prima di partire abbiamo chiesto dell'acqua e c è stata gentilmente omaggiata

2025-05-01

All the staff were very pleasant…. Elonora was exceptional.She was incredibly efficient and extremely helpful

2025-04-29

Muchas Gracias por la buena atención y disposición del equipo de trabajo para atender las solicitudes realizadas y su esfuerzo por entender las peticiones asi fueran en otro idioma.

2025-04-28

Grazie a Eleonora alla ricezione per la sua cortesia

2025-04-27

Excelente

2025-04-26

Ringraziamo Benedetta e gli altri colleghi alla reception per la simpatia e disponibilita' con cui ci hanno accolto e per tutti gli utili consigli dati su osterie tipiche in cui mangiare nelle vicinanze.

2025-04-26

Vorrei ringraziare le ragazze della reception che in data 26/04/25 alle ore 17.00 ci hanno offerto un'aperitivo e una visita sulla terrazza privata dell'hotel che devo dire e stata molto gradita anche perché il panorama parla da solo. Ancora grazie 😁!!

2025-04-21

Grazie per il nostro soggiorno, siamo stati accolti molto bene.

2025-04-20

Grazie a tutto il personale della reception e complimenti per la loro cortesia e competenza nel ricevimento degli ospiti