VILLE SULL'ARNO

2025-08-21

Upgrade. Pulizia. Cortesia. Disponibilità. Colazione di qualità.

2025-08-19

The breakfast was amazing and the staff who served it and at the bar through the day were very polite and helpful.

2025-08-20

La colazione proposta, le materie prime ed il servizio, necessitano di una nostra nota di merito. Nota positiva che lascia un ricordo particolarmente piacevole.

2025-08-18

Il servizio è ottimo e il personale gentile.

2025-08-16

Its not a complaint but it would of been nice to have a larger than a craft larger that isn't to our taste

2025-08-13

The staff was very nice and well trained.

2025-08-13

It would be great if you could offer the shuttle service to town during lunch time as well. It was very hot in town and we didn't want to wait for the first shuttle in the afternoon to go back to the hotel. We always ended up using a taxi to get back to the hotel. But all in all it was great. Than you very much.

2025-08-08

Truly excellent

2025-08-09

Tutto perfetto

2025-08-06

Il personale veramente gentile tutti

2025-08-06

L‘atmosfera e tutti i dettagli bellissima

2025-08-06

E la seconda volta che siamo venuti da voi, un allbergo favoloso

2025-08-04

it was a PERFECT stay at your beautiful hotel and we really enjoyed it! Only point of irritation was the noise of the opposite site from the hotel (construction noise).

2025-08-02

Keep this amazing staff. Everyone was wonderful, especially Carmen left a lasting impression, she really seems like she loves her job. But truly every single staff member was very nice

2025-07-28

The iron works across the river adds some local color. Not much you can do about that.

2025-07-20

Qualità del personale , disponibilità e cortesia

2025-07-20

Adrian T one of the members of staff in the restaurant and bar was excellent really helpful and offered great service, he needs promotion

2025-07-18

Semplicemente grazie

2025-07-14

Staff went way out of their way to please - especially the Hotel Manager, Nicholas.

2025-07-13

great staff.

2025-07-14

everything was really so wonderful- thank you for making our stay great and taking such great care of us. if i had to think of one critique it’s that the air conditioning in the room we stayed in didn’t circulate in the room evenly, and the part of the room near the bed felt a bit warmer than desired.

2025-07-14

We had a great stay, loved everything about the hotel. Service was great, at reception, breakfast and bar. Thanks to the staff.

2025-07-11

I appreciated the concierge (a young man) who helped 'restore my iphone' when I returned from downtown. He & another fellow who work there put their heads together and got it working again.

2025-07-08

The hotel has a lovely atmosphere, great service and a very useful shuttle service to town . All very much appreciated and enjoyed. All staff were very friendly and helpful.

2025-07-07

Piacevole soggiorno in un contesto delizioso

2025-06-28

My husband and I had a wonderful stay and it was because your staff is incredible. From check-in, housekeeping to maintenance to the restaurant staff, we were incredible. It made our stay wonderful. Thank you to everyone, and we will recommend to anyone staying in Florence.

2025-06-28

The hotel was spectacular. We really enjoyed it and we would return again. The shower in our room did not really drain well. This was a minor inconvenience. The breakfast was the best of our entire trip and we appreciate how pleasant and accommodating all of the staff were.

2025-06-24

Very helpful staff on reception (lady checking in Friday 20th at 1.30pm was particularly helpful sorting out bus transfers to city, dinner reservations and WiFi codes, overnight sun 22nd gentleman also very helpful sorting taxi transfers to airport and arranging breakfast boxes)

2025-06-20

Continuez comme cela 👍

2025-06-21

Fantastic hotel , one of the nicest hotels I’ve stayed in

2025-06-14

Amazing hotel - BEAUTIFUL room and common areas AMAZING Breakfast Great service with shuttle to downtown LOVED IT1

2025-06-13

The room could do with some drawers to put small clothing away. The bath was beautifully big but is awkward to get in to. A small step would make it less dangerous to get in or out.

2025-06-12

Staff was incredible!

2025-06-05

A little more storage space would be helpful for guests staying more than a few days

2025-06-05

There was a lot of noise on two of the three night. Mostly doors slamming. Not sure if we were near a staff cupboard but it was very loud and went on very late.

2025-06-05

Ringrazio tutto il personale per la professionalità dimostrata. Sicuramente la struttura migliore dove sono stato in questi anni dove spesso mi sposto per motivi di lavoro.

2025-06-03

Kudos to front desk Paula and Claudia. Also the restaurant staff Luca. They treated us like family with warm Italian hospitality. Thank for their service and hospitality.

2025-06-02

Grazie per la solita gentilezza e disponibilità. I ragazzi al ristorante, sia a colazione/ pranzo sia a cena sono semplicemente splendidi e professionali. Alla reception con Sara e Paola sembra di entrare a casa. Grazie davvero al direttore, se a ville sull'arno si sta così bene merito di chi la dirige e sceglie il personale

2025-05-27

incredible breakfast and friendly staff. loved the bikes and room was perfect. thank you!

2025-05-26

The room was bit small.

2025-05-23

gentilezza di tutto il personale

2025-05-21

Shuttle was great. Staff were great and helpful. Highly recommend.

2025-05-19

servizio molto curato, personale professionale e molto cortese. un soggiorno di alta qualità sotto ogni punto di vista

2025-05-18

Siete un sogno!!!

2025-05-15

The villa was booked through a travel consultant and we were so pleased! It was a such a lovely respite from the city center. We rode bikes, took walks and absolutely loved staying in the villa!

2025-05-16

욕실과 샤워부스가 넓어서 쾌적햤습니다.

2025-05-14

Come sempre il Personale gentile e disponibile.

2025-05-04

Tutto perfetto

2025-04-30

Ottimo personale alla reception Utilissimo il servizio navetta Ambiente molto piacevole e rilassante

2025-04-21

Complimenti a tutto lo staff dell'hotel e, in particolare, a Paola della reception.

2025-04-22

Complimenti, gentili e disponibili. Confort totale, letto comodissimo, colazione eccezionale, peccato per averci dormito solo una notte

2025-04-21

Accoglienza e cortesia assolutamente ineccepibili, struttura ed arredi della nostra stanza veramente ottimi.

2025-04-20

Thank you to the entire hotel team who were wonderful. The restaurant is perfect, the recommendations for dishes and wines are impeccable

2025-04-13

We had a lovely stay. The room was beautiful, all the staff were very friendly. Breakfast was amazing.

2025-04-15

Ringraziamento in generale al servizio ristorante, in modo particolare a Francesco.

2025-04-10

Breakfast buffet was amazing!

2025-04-09

Non è la prima volta che facciamo tappa qui ed ogni volta restiamo meravigliati dalla bellezza dell'hotel e la professionalità del personale.

2025-04-09

Uno staff unico

2025-04-09

Beautiful views of the Arno river!

2025-04-07

Il soggiorno è stato eccellente ed abbiamo avuto la possibilità di goderci tutte le facilities della struttura.

2025-04-07

Everyone was very friendly and helpful and we had a lovely time

2025-04-06

ringrazio per la cordialità e mi complimento con tutto lo staff per la professionalità e la disponibilità.

2025-04-03

Excellent hotel, I have left a review that reflects how happy we were with our stay

2025-04-03

Friendly front desk staff. Loved the bicycles. Pool although I didn't use it, looking out to it from my window, it was dirty and would have been more pleasant of a view if it were clean. Overall I really enjoyed my stay.

2025-04-03

It was amazing.. the hotel, staff, smile, service, cleening, shuttle, spa, view It made the vaction great and relax Tnx a lot for the dessert & candle for my lady on her birthday❤️ We gona recommend to others to come to the hotel💖

2025-04-01

Personale gentile e sempre disponibile

2025-03-19

Firstly it must be understood the awful weather we experienced which limited the reason for coming to Florence was our biggest disappointment and not a criticism of the Hotel. We found all staff to be helpful and pleasant with an immediate willingness to help.

2025-03-17

Complimenti tutti molto gentili e preparati.

2025-03-17

Siamo stati molto bene. Tutto lo staff è stato molto accogliente e disponibile.

2025-03-17

Cortesia, disponibilità, supporto. Tutte persone meravigliose. Ogni servizio è di grande qualità.

2025-03-16

Lo staff è davvero eccezionale , dalla reception al ristorante . Ci siamo sentiti ben accolti ed a nostro agia

2025-03-14

Overall it was a great room and great hotel, congrats on your staff and special shoutout and appreciation to you cleaning service and staff! We appreciated the free coffee and water in the room. Great service to have the shuttle bus to/from the city center!

2025-03-11

Atmosfera, servizio, qualità del ristorante, disponbilità, gentilezza, eleganza

2025-03-16

Ottimo il servizio al ristorante

2025-03-08

Praise the staff! They we ALL brilliant, especially the reception staff. I don't think I can speak highly enough of them.

2025-03-06

First class customer service

2025-03-03

Tutti molto gentili, ottimo cibo.

2025-03-02

Tutti i ragazzi che lavorano nell'albergo sono di un livello altissimo per professionalità, gentilezza, educazione e disponibilità. Una menzione per Sarah, Paola e Niccolò. Sempre sorridenti, disponibili. Arrivare in albergo e trovare loro è un piacere. Ma bisognerebbe citarli tutti per la bravura

2025-02-25

The staff at the front desk were always so polite, helpful and accommodating. Shout out to the young blonde girl who helped us when checking in (sorry can’t remember her name)

2025-02-24

Il personale è stato gentile ed efficiente. I miei complimenti

2025-02-16

Perfect

2025-02-17

location sempre all'altezza con standard di elevata qualità, gentilezza, ospitalita, cordialità e disponibilità

2025-01-27

Cura e attenzione per il cliente. Personale gentile e disponibile

2025-01-25

Grazie e mille a tutti le personnale

2025-01-21

È stato un soggiorno perfetto, hotel, spa, ristorante ma soprattutto la gentilezza, cortesia ed efficienza da parte di tutto il personale è stato al disopra delle nostre aspettative. Grazie.

2025-01-20

Gentilezza di tutto il personale.

2025-01-20

Grazie a tutto lo staff

2025-01-16

MI SONO SENTITO A CASA

2025-01-16

Mia moglie ed io desideriamo ringraziare tutto il personale per la cortesia e disponibilità dimostrate. Un particolare plauso va al capo ricevimento.

2025-01-13

Ringrazio tutto lo staff per la cortesia e la disponibilità dimostrati durante il nostro soggiorno.

2025-01-06

Tutto perfetto!

2025-01-03

Ringrazio tutto lo staff; siamo stati coccolati

2024-12-30

Your staff was attentive, professional and very accommodating! The only suggestion would be to fix the indoor pool/spa area - some of the facilities were not functioning. Overall - we LOVED our stay and have already started recommending to friends!

2024-12-27

Il miglior hotel in cui abbia mai soggiornato, tutto perfetto e curato nel minimo dettaglio. Un soggiorno da sogno reso possibile anche grazie alla gentilezza e disponibilità dello staff che ci ha messo a nostro agio. Non vedo l'ora di tornare.

2024-12-27

Sentirsi a casa

2024-12-25

personale gentile e preparato

2024-12-24

Non credo possa essere meglio!

2024-12-30

Per la cordialità e professionalità di tutto lo staff

2024-12-22

Ottimo hotel

2024-12-21

Staff educato e accogliente torneremo di nuovo come sempre

2024-12-21

We did have a small issue with ants in the room which management cleared up right away, and was very helpful and also not at all dismissive of the concern. As a journeyman painter, I did notice that the baseboard was not sealed with caulking. This would be helpful for the reduction of pest infiltration, and would preserve any moisture issues. Otherwise the finishing was absolutely beautiful and the wall coverings were very tasteful

2024-12-20

Everything was excelent! We went with our baby and next to the restaurant we had a bathroom wth a changing table for him and daipers! This was an excellent idea and we really appreciate it. Thank you so much! Also it was my husband birthday and they gave us a cake for him! Nice gestures.. we will definetly come back

2024-12-16

Il servizio e il personale eccelenti

2024-12-09

Un ringraziamento speciale va ai ragazzi/e della reception che hanno saputo metterci subito a nostro agio. La camera meravigliosa, ovviamente grazie al lavoro che viene svolto giornalmente dagli addetti alle camere. La colazione un vero spettacolo, camerieri gentilissimi e disponibili. Tutto il personale veramente super!

2024-12-09

Camera molto bella e curata

2024-12-08

Inoltre, desidero aggiungere che considero il punto di forza più grande di Villa sull’Arno il trattamento così personale e l’atmosfera intima che si respira. È un vero piacere soggiornare in un hotel a cinque stelle che riesce a combinare l’eccellenza del servizio con un ambiente così accogliente e intimo. La cura per i dettagli e l’attenzione dedicata a ogni ospite fanno davvero la differenza rispetto ad altri hotel di lusso.

2024-12-01

Beautiful hotel and beautiful setting. Excellent service. Luca was especially friendly and helpful to us during our stay.

2024-12-01

Maravilloso hotel. Distancia perfecta al centro de Florencia. Muy tranquilo y hermoso el lugar junto al rio. El desayuno es espectacular, delicioso. Gran servicio de todos los que trabajan alli. Estamos deseando regresar. Gracias!

2024-11-27

Tutto pulito e sempre profumato

2024-11-28

Grazie per lo splendido soggiorno. Personale professionale e cordiale, servizi top, posto auto, food & beverage eccellente e splendida location. Il miglior albergo di Firenze. Grazie ancora !

2024-11-26

Ringrazio per cortesia disponibilità ed alta qualità del servizio offerto. Coccolati...

2024-11-23

Persona addetta a movimentazione auto, trasporto bagagli (non ricordo il nome: alto con capelli corti e pizzetto), molto gentile e disponibile anche per problemi funzionamento smart TV.

2024-11-20

Everything from arrival to departure was incredible. Great room, everyone is helpful. Excellent facilities and the restaurnat is fantastic. I had breakfast, lunch, and a late night snack there. Full bar with their own spin on the Negroni. Not far from the City Center and not far from the vineyards of Tuscanny.

2024-11-18

Personale molto cortese!

2024-11-05

Tutto meraviglioso e tutti: Paola, Marta, Sara, Lorenzo, nicolo, alessandro

2024-11-04

Ho gradito l upgrade gratuito della stanza, cuccia e crocchette per il cane in stanza e nessun costo aggiuntivo per il cane

2024-11-04

We had a very lovely stay with you. All of your staff were attentive, kind and thoughtful. The food at both breakfast and evening dinner was of a very high standard. We have already looked at staying with other hotels in your chain and will stay with your again at Ville Sull'Arno. Thank you for a lovely few days.

2024-10-31

Complimenti a tutti dalla reception, al ristorante, bar, piscina, I ragazzi della manutenzione, sono tutti bravissimi, gentili e disponibili

2024-10-25

We absolutely loved our stay. Wonderful atmosphere, excellent location, attention to detail, warm hospitality and professional service, great food! Thank you 🙏

2024-10-21

Restaurant food was very good but very small portions for the charges

2024-10-19

We have spent a short, but exceptional stay at Ville Sull'Arno. Everything was perfect and the kindness of the service, the flawless quality and the delicate attention for our wedding anniversary was at the top. Gratefulness and warm thanks to the whole team.

2024-10-17

Wonderful hotel and the evening restaurant food was amazing. All the staff were very pleasant and helpful, one of the best hotels we have stayed at. Thank you all

2024-10-14

We had a fantastic dinner on our first night and the team throughout the stay were lovely, courteous and helpful throughout.

2024-10-13

Per il resto l albergo è molto bello , top la piscina esterna riscaldata , colazione servizio e ristorante buono e anche la posizione strategica sulla riva dell Arno . Belle le biciclette per una bella pedalata sulle rive e ottima la distanza dal centro fuori dal caos che assicura tranquillità . Molto gentile il personale

2024-10-13

Excellent Service at the Restaurant for dinner on all 4 days. Maybe one or two more selection for Main courses. Breakfast: the fruits could be better in taste.

2024-10-09

Breakfast staff always professional and friendly. Great food selection. Restaurant nice and clean.

2024-10-05

Lovely room with amazing balcony. Service everywhere was superior.

2024-10-02

We had a fantastic time here for our honeymoon and the staff were absolutely brilliant. The hotel is beautiful and although a short distance from city centre this allows for the feeling of a more rural hotel and there are bikes and a free shuttle bus, or walking doesn’t take too long. Breakfast is superb and although drinks and snacks are somewhat pricey, they are of high quality

2024-10-02

Ringrazio lo staff del ristorante (un applauso al cuoco e ai suoi collaboratori) e a tutto lo staff in sala/Bar…una dedica speciale a Francesco per l’attenzione continua (ma mai ‘invasiva’) nei confronti del cliente

2024-09-30

The bar food especially was wonderful!

2024-09-29

Ringrazio tutto lo staff dell'hotel e del ristorante, dai ragazzi della reception al personale della spa, tutti veramente gentili, accoglienti, presenti e disponibili mai invadente, tutti pronti a soddisfare ogni minima esigenza. Ci è sembrato di stare a casa con tutte le coccole di veri professionisti. Grazie di cuore a tutti

2024-09-28

We loved this location away from the crowded streets and having nice walking paths.

2024-09-22

Cordialità e gentilezza, disponibilità ed educazione

2024-09-18

Complimenti

2024-09-15

Ritornerò di sicuro ❤️

2024-09-15

Eccellente in tutto. Complimenti

2024-09-14

Professionali

2024-09-13

😀❤️

2024-09-12

This hotel experience was extraordinary. The room was outstanding in every regard - the terrace view was gorgeous. I will most definitely return on my next visit to Florence!

2024-09-06

Wonderful hotel. Great staff who couldn’t be more helpful

2024-09-06

Personale eccellente, senza eccezioni, dalla reception al servizio di colazione ..... La direzione sempre presente per le diverse esigenze che per lavoro possono crearsi. Eccellente.

2024-09-06

Complimenti

2024-09-05

Staff were excellent - please thank them for their care and attention. We had a wonderful stay and enjoyed the hotel.

2024-09-01

Attenzione al bisogno del cliente

2024-08-30

The restaurant wine recommendations and service were generally excellent and special thanks to Luca. The breakfast ladies were very helpful when my girlfriend was a little ill and wanted me to take a few things back to the room for her. The city shuttle service was excellent and essential with the heatwave.

2024-08-29

Grazie di cuore per tutto. È stato un soggiorno meraviglioso!