VILLE SULL'ARNO

2026-04-28

Personale eccellente

2026-04-26

Every single member of staff was fantastic. Friendly, helpful and efficient.

2026-04-25

It would be good to have small containers for trash (paper from sugar, tea-bags, etc.) on the table for the breakfast. It is rather standard in similar type of hotels.

2026-04-25

Storage in the room is not too good

2026-04-24

We were disappointed not to have a river view room and as we were allocated a room suitable for disabled visitors we found it functional and nowhere comfortable for us to sit down .This was difficult as we were there for a week .

2026-04-23

Lovely hotel and such nice staff. Thank you for surprising me with cake for my bday! Service could have been a little quicker. Had to call several time for water and coffee sometimes.

2026-04-19

We were both celebrating our big birthdays this year and our holiday was made even more special by the staff who went above and beyond in all areas from reception to housekeeping. They were helpful, polite and extremely hard working. The hotel was beautiful, well maintained, the food was excellent and facilities that we used were lovely. We would happily recommend.

2026-04-18

Beautiful hotel. Friendly and helpful staff. Thank you for a very enjoyable stay!

2026-04-17

Great service. Polite and helpful. Loved the shuttle service.

2026-04-15

Everything was great

2026-04-14

Grazie dell’accoglienza e complimenti per i servizi offerti

2026-04-11

Sembra di stare a casa per la qualità della struttura e del servizio

2026-04-11

The one mentioned above.

2026-04-10

To charge customers 5 euros for a tea at the bar is crazy, especially as you have to mar this yourself, they just bring you a cup of water and it’s the exact same tea you get free in the room. My daughter also has coeliac disease but the restaurant wouldn’t cater for her, but also refused to let her eat anything brought from outside which I found disgusting.

2026-04-09

Your staff is excellent. I was pleasantly surprised that at breakfast there was a person with a distance to labour working in the restaurant. Great! How extreme good.

2026-04-05

Cortesia, disponibilità, servizio eccellente, non manca proprio nulla!!!!

2026-04-05

Nessun suggerimento, siete perfetti!!

2026-04-04

It was our 10 year anniversary and you brought us a bottle of prosecco and strawberries. It was so kind and lovely. Also our patio was a highlight. So days it was hard to leave when we could sit, have a drink on our private patio and watch the Arno float by. Amazing! Thank you so much.

2026-04-02

Just keep on doing what you are doing😁

2026-03-27

À part ce point notre séjour a été parfait et nous vous remercions chaleureusement pour tout!

2026-03-23

Tutto positivo il resto, soprattutto il personale! Squisito

2026-03-21

breakfast was really nice every day. Wait staff very helpful. Front desk staff very helpful. Spa was fun!

2026-03-15

Sweetest staff ever! Plus the hotel is very beautiful with incredible amenities. It was a memorable stay and hopefully we will come back one day and it will be our first recommendation to anyone going to florence! Keep it up best hotel so far❤️

2026-03-11

Personale disponibile e cordiale

2026-03-10

Il personale, gentile disponibile educato. Un piacere soggiornare da voi

2026-03-07

Personale estremamente cortese e attento, camere curatissime e molto raffinate

2026-03-07

L’accoglienza, l’atmosfera “familiare” e calda, la storia della location rendono Ville sull’Arno un luogo di soggiorno speciale

2026-03-07

Nessuna in particolare. Il servizio è stato impeccabile

2026-03-07

Complimenti per tutto, è stato un soggiorno splendido, in occasione della mia partecipazione a ITALY FOR WEDDING

2026-02-28

Spero di tornare presto

2026-02-28

Non ho da suggerire nulla, perché sono rimasta affascinata da tutto,una vera chicca

2026-02-28

Sarah, dalla fase di prenotazione, al check out. Professionale, educatamente friendly. 5 star service

2026-02-27

Nous vous remercions pour la bouteille de Prosecco offerte à notre arrivée. Le personnel s'est montré très agréable tout au long de notre séjour. Le service de navette a été très apprécié, au vu de la distance avec le centre ville.

2026-02-27

Tutto perfetto

2026-02-25

Grazie per la professionalità e gentilezza

2026-02-20

All great

2026-02-16

Complimenti al servizio di reception

2026-02-11

Ottimo servizio, camere pulite , ottimo il ristorante, colazione ricca esattezza al cliente.

2026-02-09

Grazie per la vostra accoglienza

2026-02-02

Staff molto gentile e professionale. Molto attenti alle nostre esigenze e disponibili alle richieste.

2026-02-02

Il nostro soggiorno nel Vs. è stato buono

2026-02-01

Complimenti per la cura e la cortesia.

2026-02-01

personale alla reception e sala colazioni sempre molto gentile

2026-01-25

Brilliant service and a lovely Hptel. I recommend larger portions in the Restaurant- they are too small but the food is good. Overall ypu can be very proud of your staff and Hotel!!!!

2026-01-19

Soggiorno magnifico!

2026-01-13

the gym is really really small! I loved the locations and Lungo arno for running! Staff was nice and helpful.

2026-01-12

Staff assolutamente disponibile e cordiale. Location magnifica torneremo sicuramente in questo hotel dove le parole d ordine sono relax e tranquillità. Clima generale rilassante davvero molto, tornerò per provare il clima estivo sicuramente per poter usufruire della piscina esterna con vista Arno

2026-01-07

Complimenti

2026-01-06

Eccellente

2026-01-04

TV Smart da aggiornare

2026-01-04

Ottima la cucina. Ho vissuto a Venezia per più di 40 anni e normalmente mangio pesce 3 volte alla settimana, ho apprezzato come lo chef ha valorizzato un tipo di pesce "considerato semplice" trasformandolo in un esperienza culinaria di ottimo livello. Forse se ci fosse stata un'offerta maggiore di piatti di carne avrei provato volentieri anche quelli. Il mio giudizio resta comunque eccellente.

2026-01-04

Tutto il personale assolutamente gentilissimo.

2026-01-03

Abbiamo gradito molto il cocktail di benvenuto e il tè in omaggio. I camerieri che abbiamo trovato in sala colazioni/ristorante sono stati bravissimi, specie il ragazzo con i capelli più lunghi di cui purtroppo non so il nome.

2026-01-03

Per la cena del capodanno avrei preferito più animazione che la signora con arpa . È stata una Cena molto veloce hanno servito tutte le pietanze entro le 2230 Ottimo il cibo ma non ci tornerei più per un cenòne opterei per altro locale. Cena troppo scontata.

2026-01-01

Tutto perfetto

2025-12-31

Me and my partner visiting your beautiful establishment to celebrate her birthday. We stayed for a few days. The reservation was in my name: Eduards Doroskevics. Unfortunately, I forgot the room number we stayed in. We would like to express our most sincere appreciation to Davide who was the first person to greet us on our arrival. This was a special occassion, and he helped to make it most memorable. From the moment we entered the building to the moment we left Florence, he looked after us with grace. He defines excelence in customer service; and for that we are truly grateful. Please offer our most sincere regards to Davide, and we hope you look after him as he is an asset to the establishment.

2025-12-28

Grazie di tutto

2025-12-27

Chambre un peu petite par rapport au prix et coût du parking élevé. Il devrait y avoir plus de rotations de la navette. Hôtel très agréable et chaleureux

2025-12-27

Splendido soggiorno

2025-12-22

Tutto molto bello e persone splendide!

2025-12-22

Grazie mille siamo stati benissimo!

2025-12-21

Abbiamo gradito moltissimo il tè in omaggio, e tutto lo staff è estremamente disponibile. Un grazie particolare a chi ci ha servito il cocktail di benvenuto e la cena, purtroppo non abbiamo chiesto il suo nome

2025-12-14

Complimenti

2025-12-11

The spa water was luke warm at best and we got cold when using it.

2025-12-08

Ringrazio tanto lo staff di Ville sull'Arno, per averci fatto vivere un così gradevole soggiorno.

2025-12-07

Soggiorno perfetto!

2025-12-06

Colazione ottima

2025-12-02

Service irréprochable. Personnel absolument agréable, serviable, avenant, de bon conseil.

2025-12-01

Gentilezza dello staff merita una menzione speciale così come la qualità riscontrata nel ristorante e nel bar. L unico neo forse è stato il passaggio nell tratto di zona che congiunde la camera alla spa. Ho riscontrato una differenza di temperatura non proprio piacevole.

2025-11-24

Ho avuto la fortuna di soggiornare nella vostra struttura tramite un amico che purtroppo non ha potuto più soggiornare per problemi familiari e mi ha ceduto la sua prenotazione oltre i biglietti per il concerto dei Simply Red. Al nostro arrivo (mio e di mia moglie) siamo stati accolti da gentilezza e sorrisi di una giovane ragazza alla reception che ci ha illustrato in ogni dettaglio tutti i servizi accompagnandoci poi alla camera.... meravigliosa, appena siamo entrati è stato uno spettacolo tutto, dal bagno, il letto, la posizione vista Arno....meraviglioso. Sempre grazie alla segnalazione della ragazza alla reception abbiamo prenotato la colazione (extra) per il giorno dopo, che dire....abbiamo trovato ogni prelibatezza e il personale molto gentile e disponibile, l'extra che ci è stato richiesto ci valeva tutto!!!! Con mia moglie siamo venuti spesso a Firenze e abbiamo soggiornato sempre in posizione molto centrale, ma sicuramente la prossima volta verremo da voi anche perchè ci è mancato il centro benessere e la piscina che per motivi di tempo non abbiamo potuto utilizzare. Ma soprattutto verremo per la qualità e la gentilezza....complimenti, andate avanti sempre così!!!

2025-11-23

Super staff to client relations in all our interactions throughout the hotel.

2025-11-23

Luogo molto rilassante e accogliente. Gentilezza e disponibilità del personale. Cibo di ottima qualità.

2025-11-23

Every team member has been really pleasantly friendly and welcoming. Nothing was ever too much an ask. Thank you for your kind hospitaliy.

2025-11-18

Grazie alla signora sarah,molto professionale, e gentile

2025-11-17

Lady on reception was delightful

2025-11-15

I ragazzi e le ragazze della reception sono stati gentilissimi e cordiali fin da subito, anche la persona che si è occupata del parcheggio della vettura, è stato un piacevolissimo soggiorno che sicuramente si ripeterà

2025-11-15

Siamo rimasti molto contenti della cortesia e della professionalità dello staff; dalla reception, al servizio parcheggio fino al ristorante. Nessuno escluso.

2025-11-13

We had a fantastic stay. The staff were all so lovely and the hotel was superb.

2025-11-13

The cleaner did an excellent job - thank you. The reception staff were polite and helpful. The men who drove the shuttle bus were absolutely lovely and chatty - a real asset to the hotel.

2025-11-13

Our honeymoon stay was absolutely wonderful, the breakfast everyday was so delicious, the spacious patio was a plus, and we loved walking to the city center everyday. Our only observations about the room that we felt could have been improved upon was the shower/tub..we found it a bit slippery eith the curve to get in and out for showering

2025-11-13

Everyone we spoke with was very accommodating and always able to help us. We especially appreciated the restaurant staff's care and attention to detail regarding my peanut allergy, as traveling with a serious allergy can be quite stressful. We also found it very easy to get where we needed to go in the city with the help of reception, and very much appreciated the offer of breakfast boxes on days that we had an early start

2025-11-09

The staff were very polite, helpful and kind.

2025-11-08

tutto perfetto

2025-11-07

Un ringraziamento al team del ristorante, in particolar modo a Francesco per l’attenzione costante che mostra nei confronti deinclienti.

2025-11-05

Sempre piacevole soggiornare da voi

2025-11-03

Brilliant environment and service Staff very efficient and polite

2025-11-03

Very nice, very clean. Spacious room! Good breakfast.

2025-11-02

Complimenti per la professionalità della Receptionist che ci ha seguiti nella prenotazione telefonica e via email e per l'accoglienza all'arrivo. Inoltre, mi complimento per la pulizia, l'ordine ed il comfort della camera. Ringrazio nuovamente per lo sconto inerente all'upgrade della camera in fase di check in.

2025-10-30

Hotel bellissimo e personale molto cordiale

2025-10-28

Very polite and helpful staff

2025-10-26

Ambienti molto piacevoli e lussuosi. Complimenti a tutto lo staff molto gentile e attento al cliente.

2025-10-21

Vi ringrazio per lo splendido soggiorno

2025-10-13

Best complimentary breakfast I’ve ever had. The dinner we had was spectacular too.

2025-10-14

Un'oasi di tranquillità dove la professionalità del personale garantisce un servizio impeccabile.

2025-10-12

Gentilissime e molto cordiali le signore addette della reception e della sala colazione

2025-10-11

Cláudia the Concierge was trully one of a kind person, always available, with a smile and always going the extra mile. Made my 50th aniversarie unforgetable.

2025-10-08

Your house-made apricot jam at the breakfast was outstanding, to me. I would have liked to buy some and take it with me when we left.

2025-10-08

Continuare così

2025-10-09

Great cleanliness and service. Pool still opened in October - wonderful ☺️👏🏻 Bikes were great value as well as probably the shuttle service which I unfortunately did not use this time. Happy to return to your beautiful place!

2025-10-08

All'intero personale, squisito nei modi e attento alle necessità degli ospiti. Una squadra eccellente

2025-10-06

Our stay was lovely, lots of attention to detail and nice touches, staff were so friendly it was very relaxing after a day if sightseeing in the town we will definately return a lovely experience

2025-10-06

The attention to detail and anticipation of every need was amazing

2025-10-05

personale molto gentile

2025-09-30

Fabulous hotel.

2025-09-27

You have an excellent team thoroughly enjoyed our stay, many thanks.

2025-09-27

Thoroughly enjoyed our recent stay and look forward to returning . All the staff were so helpful and friendly from the moment we arrived. The breakfast was amazing and the restaurant was superb. ❤️

2025-09-26

We really enjoyed your hotel! It was perfect. The service and your staf is great. Thank you so much. We will recommend it to our family and friends.

2025-09-28

Tutto sempre perfetto

2025-09-20

Wonderful service and staff! Most amazing breakfast and interior — the highlight of our trip.

2025-09-20

All the service and staff were excellent. Claudia on reception stood out as exceptional with her friendliness and willingness to help.

2025-09-19

The service was exceptional, all staff very kind and helpful. The little touches like concierge attending the room to ask if we needed anything each evening and the 'gifts' given to guests around the pool were very appreciated and special. Breakfast was wonderful too!

2025-09-17

Stay being an amazing hotel. Perfect .

2025-09-17

I was very impressed with the quality of staff and their friendliness. We had to leave early on our final day and the unprompted offer of a breakfast box to take with us was a very pleasant surprise. The contents were good too!

2025-09-15

We broke down in a hire car outside the hotel. The staff could not have been more helpful and then found us a lovely room to stay the night. The food for dinner and breakfast was excellent.

2025-09-13

posto incantevole e personale fantastico

2025-09-12

I loved staying at your hotel, the staff were amazing, i have no comolaints. The glass that devides the two swimming pools could do with a clean, it did not offend me, but if it were clean it would make the whole experience flawless. I hope i get to stay with you again.

2025-09-12

Era la prima volta e sono stato ben impressionato dalla qualità dell'hotel e da tutto il personale sia della reception che di sala. Per lavoro trascorro una ventina di notti all'anno in hotel a Firenze e siete stati una piacevole scoperta. Nel caso ci fosse la possibilità di una convenzione sarei disponibile a valutarla. Grazie, Luca Parisi

2025-09-10

Excellent service, very nice people's, all the stuffi f it is the valley parking, or the cleaning women's, reception, restaurant stuff, chef , definitely when I'm back to Florence will come again to your amazing hotel ,

2025-09-05

We loved the hotel and our recent stay there was great! My only comment would be to increase shuttle service times to include more in the afternoon. Otherwise, we had no complaints!

2025-09-04

This was my second visit to the hotel. I was so impressed with the property and staff when I stayed 4 years ago and was very happy to return. The thoughtful touches, like fresh fruit and cool water that are set out, are so welcome. And the beautiful grounds so inviting. I do have some suggestions, though, which I'll outline in the next section.

2025-08-31

We stayed at ville sull'arno 11th-18th August. Absolutely fantastic only suggestion is small wardrobe space & lack of draws for a 7 night stay. & maybe a bit more availability on shuttle bus. Other than that a massive thanks to everyone especially to Juliette always going the extra mile a great team member 👏 We will be back G&M Taylor

2025-08-30

The staff were all incredibly pleasant and helpful and made for an unbelievably enjoyable stay in an already beautiful hotel with so much attention to detail. Will definitely consider returning at some point in the future. Loved every minute of it and cannot thank you all enough

2025-08-30

Front desk / concierge were amazing - WhatsApp service super efficient. All the little extras around the hotel are brilliant. Shuttle is great - Driver Aziz very friendly

2025-08-28

All the staff were excellent, very professional and helpful throughout our stay. Lots of great little touches like taxi ordering, take away breakfast for our early departure and complimentary Prosecco for our anniversary. We had a great few days, thank you.

2025-08-21

Upgrade. Pulizia. Cortesia. Disponibilità. Colazione di qualità.

2025-08-20

La colazione proposta, le materie prime ed il servizio, necessitano di una nostra nota di merito. Nota positiva che lascia un ricordo particolarmente piacevole.

2025-08-19

The breakfast was amazing and the staff who served it and at the bar through the day were very polite and helpful.

2025-08-19

Es war alles perfekt. Bereits das zweitemal in diesem Hotel.

2025-08-18

Il servizio è ottimo e il personale gentile.

2025-08-13

The staff was very nice and well trained.

2025-08-13

It would be great if you could offer the shuttle service to town during lunch time as well. It was very hot in town and we didn't want to wait for the first shuttle in the afternoon to go back to the hotel. We always ended up using a taxi to get back to the hotel. But all in all it was great. Than you very much.

2025-08-08

Truly excellent

2025-08-09

Tutto perfetto

2025-08-06

Il personale veramente gentile tutti

2025-08-06

L‘atmosfera e tutti i dettagli bellissima

2025-08-06

E la seconda volta che siamo venuti da voi, un allbergo favoloso

2025-08-04

it was a PERFECT stay at your beautiful hotel and we really enjoyed it! Only point of irritation was the noise of the opposite site from the hotel (construction noise).

2025-08-02

Keep this amazing staff. Everyone was wonderful, especially Carmen left a lasting impression, she really seems like she loves her job. But truly every single staff member was very nice

2025-07-20

Qualità del personale , disponibilità e cortesia

2025-07-20

Adrian T one of the members of staff in the restaurant and bar was excellent really helpful and offered great service, he needs promotion

2025-07-18

Semplicemente grazie

2025-07-14

Staff went way out of their way to please - especially the Hotel Manager, Nicholas.

2025-07-14

We had a great stay, loved everything about the hotel. Service was great, at reception, breakfast and bar. Thanks to the staff.

2025-07-14

everything was really so wonderful- thank you for making our stay great and taking such great care of us. if i had to think of one critique it’s that the air conditioning in the room we stayed in didn’t circulate in the room evenly, and the part of the room near the bed felt a bit warmer than desired.

2025-07-13

great staff.

2025-07-11

I appreciated the concierge (a young man) who helped 'restore my iphone' when I returned from downtown. He & another fellow who work there put their heads together and got it working again.

2025-07-08

The hotel has a lovely atmosphere, great service and a very useful shuttle service to town . All very much appreciated and enjoyed. All staff were very friendly and helpful.

2025-07-07

Piacevole soggiorno in un contesto delizioso

2025-06-28

My husband and I had a wonderful stay and it was because your staff is incredible. From check-in, housekeeping to maintenance to the restaurant staff, we were incredible. It made our stay wonderful. Thank you to everyone, and we will recommend to anyone staying in Florence.

2025-06-28

The hotel was spectacular. We really enjoyed it and we would return again. The shower in our room did not really drain well. This was a minor inconvenience. The breakfast was the best of our entire trip and we appreciate how pleasant and accommodating all of the staff were.

2025-06-24

Very helpful staff on reception (lady checking in Friday 20th at 1.30pm was particularly helpful sorting out bus transfers to city, dinner reservations and WiFi codes, overnight sun 22nd gentleman also very helpful sorting taxi transfers to airport and arranging breakfast boxes)

2025-06-21

Fantastic hotel , one of the nicest hotels I’ve stayed in

2025-06-20

Continuez comme cela 👍

2025-06-14

Amazing hotel - BEAUTIFUL room and common areas AMAZING Breakfast Great service with shuttle to downtown LOVED IT1

2025-06-14

Well Done. The Hotel was beautiful, members were helpful and very polite. Room was just what we were looking for. Congrats!!!!

2025-06-14

We loved our stay and have enjoyed the time at your place. Thank you and see you next time. Peter

2025-06-12

Staff was incredible!

2025-06-05

Ringrazio tutto il personale per la professionalità dimostrata. Sicuramente la struttura migliore dove sono stato in questi anni dove spesso mi sposto per motivi di lavoro.

2025-06-03

Kudos to front desk Paula and Claudia. Also the restaurant staff Luca. They treated us like family with warm Italian hospitality. Thank for their service and hospitality.

2025-06-03

Understand it’s not always easy to maintain the modernization of an antique building. Thank you for the leadership and let us feel like home with these wonderful staff.

2025-06-02

Grazie per la solita gentilezza e disponibilità. I ragazzi al ristorante, sia a colazione/ pranzo sia a cena sono semplicemente splendidi e professionali. Alla reception con Sara e Paola sembra di entrare a casa. Grazie davvero al direttore, se a ville sull'arno si sta così bene merito di chi la dirige e sceglie il personale

2025-06-02

Bellissima location ottimo il servizio posteggio auto

2025-05-27

incredible breakfast and friendly staff. loved the bikes and room was perfect. thank you!

2025-05-26

The room was bit small.

2025-05-23

gentilezza di tutto il personale

2025-05-21

Shuttle was great. Staff were great and helpful. Highly recommend.

2025-05-19

servizio molto curato, personale professionale e molto cortese. un soggiorno di alta qualità sotto ogni punto di vista

2025-05-18

Siete un sogno!!!

2025-05-15

The villa was booked through a travel consultant and we were so pleased! It was a such a lovely respite from the city center. We rode bikes, took walks and absolutely loved staying in the villa!

2025-05-16

욕실과 샤워부스가 넓어서 쾌적햤습니다.

2025-05-14

Come sempre il Personale gentile e disponibile.

2025-05-04

Tutto perfetto

2025-04-30

Ottimo personale alla reception Utilissimo il servizio navetta Ambiente molto piacevole e rilassante