VILLE SULL'ARNO

A selection of our guests' comments

2025-07-08

The hotel has a lovely atmosphere, great service and a very useful shuttle service to town . All very much appreciated and enjoyed. All staff were very friendly and helpful.

2025-07-08

Some advice would be to change/ add more food to the restaurant menu us and some other guests just wanted to eat a basic burger etc. we didn’t want to eat a tasting menu every night

2025-07-07

Piacevole soggiorno in un contesto delizioso

2025-06-28

My husband and I had a wonderful stay and it was because your staff is incredible. From check-in, housekeeping to maintenance to the restaurant staff, we were incredible. It made our stay wonderful. Thank you to everyone, and we will recommend to anyone staying in Florence.

2025-06-24

Very helpful staff on reception (lady checking in Friday 20th at 1.30pm was particularly helpful sorting out bus transfers to city, dinner reservations and WiFi codes, overnight sun 22nd gentleman also very helpful sorting taxi transfers to airport and arranging breakfast boxes)

2025-06-14

Amazing hotel - BEAUTIFUL room and common areas AMAZING Breakfast Great service with shuttle to downtown LOVED IT1

2025-06-13

The room could do with some drawers to put small clothing away. The bath was beautifully big but is awkward to get in to. A small step would make it less dangerous to get in or out.

2025-06-12

Staff was incredible!

2025-06-05

A little more storage space would be helpful for guests staying more than a few days

2025-06-05

There was a lot of noise on two of the three night. Mostly doors slamming. Not sure if we were near a staff cupboard but it was very loud and went on very late.

2025-06-05

Ringrazio tutto il personale per la professionalità dimostrata. Sicuramente la struttura migliore dove sono stato in questi anni dove spesso mi sposto per motivi di lavoro.

93.8%

Excellent

Based on 18097 answers to the questionnaires managed and verified by Qualitando

Reception e Servizio Prenotazioni

96.2%

Room service

95.2%

Breakfast

94.7%

La Sua camera e bagno

94.1%

Ristorante

93.8%

Useful information

Lungarno Cristoforo Colombo 1/3/5, Florence 50136,

+39055670971

direzione.generale@planetariahotels.com