2025-09-15
We broke down in a hire car outside the hotel. The staff could not have been more helpful and then found us a lovely room to stay the night. The food for dinner and breakfast was excellent.
2025-09-13
The bar staff were frosty, a bit dismissive and patronising. They need to warm up a bit.
2025-09-13
posto incantevole e personale fantastico
2025-09-12
Era la prima volta e sono stato ben impressionato dalla qualità dell'hotel e da tutto il personale sia della reception che di sala. Per lavoro trascorro una ventina di notti all'anno in hotel a Firenze e siete stati una piacevole scoperta. Nel caso ci fosse la possibilità di una convenzione sarei disponibile a valutarla. Grazie, Luca Parisi
2025-09-04
This was my second visit to the hotel. I was so impressed with the property and staff when I stayed 4 years ago and was very happy to return. The thoughtful touches, like fresh fruit and cool water that are set out, are so welcome. And the beautiful grounds so inviting. I do have some suggestions, though, which I'll outline in the next section.
2025-09-02
Very nice people working there, at breakfast time, one or two waitresses were little bit nervous.
2025-08-30
The staff were all incredibly pleasant and helpful and made for an unbelievably enjoyable stay in an already beautiful hotel with so much attention to detail. Will definitely consider returning at some point in the future. Loved every minute of it and cannot thank you all enough
2025-08-30
Front desk / concierge were amazing - WhatsApp service super efficient. All the little extras around the hotel are brilliant. Shuttle is great - Driver Aziz very friendly
2025-08-28
All the staff were excellent, very professional and helpful throughout our stay. Lots of great little touches like taxi ordering, take away breakfast for our early departure and complimentary Prosecco for our anniversary. We had a great few days, thank you.
2025-08-28
Always felt like we caught team members on a bad day, not very friendly service. We had just come from another hotel where the service was exceptional, so I was just expecting something different. No one was out right rude, but I always felt like we were an inconvenience.
Eccellente
Reception e Servizio Prenotazioni
Breakfast
La Sua camera e bagno
Room service
Ristorante
Lungarno Cristoforo Colombo 1/3/5, Florence 50136,
+39055670971
2025-09-17
I was very impressed with the quality of staff and their friendliness. We had to leave early on our final day and the unprompted offer of a breakfast box to take with us was a very pleasant surprise. The contents were good too!