VILLE SULL'ARNO

2025-11-23

Super staff to client relations in all our interactions throughout the hotel.

2025-11-23

Every team member has been really pleasantly friendly and welcoming. Nothing was ever too much an ask. Thank you for your kind hospitaliy.

2025-11-23

Luogo molto rilassante e accogliente. Gentilezza e disponibilità del personale. Cibo di ottima qualità.

2025-11-18

Grazie alla signora sarah,molto professionale, e gentile

2025-11-17

Lady on reception was delightful

2025-11-15

Siamo rimasti molto contenti della cortesia e della professionalità dello staff; dalla reception, al servizio parcheggio fino al ristorante. Nessuno escluso.

2025-11-13

The cleaner did an excellent job - thank you. The reception staff were polite and helpful. The men who drove the shuttle bus were absolutely lovely and chatty - a real asset to the hotel.

2025-11-13

We had a fantastic stay. The staff were all so lovely and the hotel was superb.

2025-11-13

Everyone we spoke with was very accommodating and always able to help us. We especially appreciated the restaurant staff's care and attention to detail regarding my peanut allergy, as traveling with a serious allergy can be quite stressful. We also found it very easy to get where we needed to go in the city with the help of reception, and very much appreciated the offer of breakfast boxes on days that we had an early start

2025-11-13

Our honeymoon stay was absolutely wonderful, the breakfast everyday was so delicious, the spacious patio was a plus, and we loved walking to the city center everyday. Our only observations about the room that we felt could have been improved upon was the shower/tub..we found it a bit slippery eith the curve to get in and out for showering

2025-11-09

The staff were very polite, helpful and kind.

2025-11-08

tutto perfetto

2025-11-07

Un ringraziamento al team del ristorante, in particolar modo a Francesco per l’attenzione costante che mostra nei confronti deinclienti.

2025-11-05

Sempre piacevole soggiornare da voi

2025-11-03

Brilliant environment and service Staff very efficient and polite

2025-11-03

Very nice, very clean. Spacious room! Good breakfast.

2025-11-02

Complimenti per la professionalità della Receptionist che ci ha seguiti nella prenotazione telefonica e via email e per l'accoglienza all'arrivo. Inoltre, mi complimento per la pulizia, l'ordine ed il comfort della camera. Ringrazio nuovamente per lo sconto inerente all'upgrade della camera in fase di check in.

2025-10-30

Hotel bellissimo e personale molto cordiale

2025-10-28

Very polite and helpful staff

2025-10-26

Ambienti molto piacevoli e lussuosi. Complimenti a tutto lo staff molto gentile e attento al cliente.

2025-10-21

Vi ringrazio per lo splendido soggiorno

2025-10-14

Un'oasi di tranquillità dove la professionalità del personale garantisce un servizio impeccabile.

2025-10-13

Best complimentary breakfast I’ve ever had. The dinner we had was spectacular too.

2025-10-12

Gentilissime e molto cordiali le signore addette della reception e della sala colazione

2025-10-11

Cláudia the Concierge was trully one of a kind person, always available, with a smile and always going the extra mile. Made my 50th aniversarie unforgetable.

2025-10-08

All'intero personale, squisito nei modi e attento alle necessità degli ospiti. Una squadra eccellente

2025-10-08

Continuare così

2025-10-09

Great cleanliness and service. Pool still opened in October - wonderful ☺️👏🏻 Bikes were great value as well as probably the shuttle service which I unfortunately did not use this time. Happy to return to your beautiful place!

2025-10-08

Your house-made apricot jam at the breakfast was outstanding, to me. I would have liked to buy some and take it with me when we left.

2025-10-06

Our stay was lovely, lots of attention to detail and nice touches, staff were so friendly it was very relaxing after a day if sightseeing in the town we will definately return a lovely experience

2025-10-06

The attention to detail and anticipation of every need was amazing

2025-10-05

personale molto gentile

2025-09-30

Fabulous hotel.

2025-09-27

You have an excellent team thoroughly enjoyed our stay, many thanks.

2025-09-27

Thoroughly enjoyed our recent stay and look forward to returning . All the staff were so helpful and friendly from the moment we arrived. The breakfast was amazing and the restaurant was superb. ❤️

2025-09-26

We really enjoyed your hotel! It was perfect. The service and your staf is great. Thank you so much. We will recommend it to our family and friends.

2025-09-28

Tutto sempre perfetto

2025-09-20

All the service and staff were excellent. Claudia on reception stood out as exceptional with her friendliness and willingness to help.

2025-09-20

Wonderful service and staff! Most amazing breakfast and interior — the highlight of our trip.

2025-09-19

The service was exceptional, all staff very kind and helpful. The little touches like concierge attending the room to ask if we needed anything each evening and the 'gifts' given to guests around the pool were very appreciated and special. Breakfast was wonderful too!

2025-09-17

Stay being an amazing hotel. Perfect .

2025-09-17

I was very impressed with the quality of staff and their friendliness. We had to leave early on our final day and the unprompted offer of a breakfast box to take with us was a very pleasant surprise. The contents were good too!

2025-09-15

We broke down in a hire car outside the hotel. The staff could not have been more helpful and then found us a lovely room to stay the night. The food for dinner and breakfast was excellent.

2025-09-13

posto incantevole e personale fantastico

2025-09-12

I loved staying at your hotel, the staff were amazing, i have no comolaints. The glass that devides the two swimming pools could do with a clean, it did not offend me, but if it were clean it would make the whole experience flawless. I hope i get to stay with you again.

2025-09-12

Era la prima volta e sono stato ben impressionato dalla qualità dell'hotel e da tutto il personale sia della reception che di sala. Per lavoro trascorro una ventina di notti all'anno in hotel a Firenze e siete stati una piacevole scoperta. Nel caso ci fosse la possibilità di una convenzione sarei disponibile a valutarla. Grazie, Luca Parisi

2025-09-10

Excellent service, very nice people's, all the stuffi f it is the valley parking, or the cleaning women's, reception, restaurant stuff, chef , definitely when I'm back to Florence will come again to your amazing hotel ,

2025-09-05

We loved the hotel and our recent stay there was great! My only comment would be to increase shuttle service times to include more in the afternoon. Otherwise, we had no complaints!

2025-09-04

This was my second visit to the hotel. I was so impressed with the property and staff when I stayed 4 years ago and was very happy to return. The thoughtful touches, like fresh fruit and cool water that are set out, are so welcome. And the beautiful grounds so inviting. I do have some suggestions, though, which I'll outline in the next section.

2025-08-31

We stayed at ville sull'arno 11th-18th August. Absolutely fantastic only suggestion is small wardrobe space & lack of draws for a 7 night stay. & maybe a bit more availability on shuttle bus. Other than that a massive thanks to everyone especially to Juliette always going the extra mile a great team member 👏 We will be back G&M Taylor

2025-08-30

The staff were all incredibly pleasant and helpful and made for an unbelievably enjoyable stay in an already beautiful hotel with so much attention to detail. Will definitely consider returning at some point in the future. Loved every minute of it and cannot thank you all enough

2025-08-30

Front desk / concierge were amazing - WhatsApp service super efficient. All the little extras around the hotel are brilliant. Shuttle is great - Driver Aziz very friendly

2025-08-28

All the staff were excellent, very professional and helpful throughout our stay. Lots of great little touches like taxi ordering, take away breakfast for our early departure and complimentary Prosecco for our anniversary. We had a great few days, thank you.

2025-08-21

Upgrade. Pulizia. Cortesia. Disponibilità. Colazione di qualità.

2025-08-20

La colazione proposta, le materie prime ed il servizio, necessitano di una nostra nota di merito. Nota positiva che lascia un ricordo particolarmente piacevole.

2025-08-19

The breakfast was amazing and the staff who served it and at the bar through the day were very polite and helpful.

2025-08-19

Es war alles perfekt. Bereits das zweitemal in diesem Hotel.

2025-08-18

Il servizio è ottimo e il personale gentile.

2025-08-13

The staff was very nice and well trained.

2025-08-13

It would be great if you could offer the shuttle service to town during lunch time as well. It was very hot in town and we didn't want to wait for the first shuttle in the afternoon to go back to the hotel. We always ended up using a taxi to get back to the hotel. But all in all it was great. Than you very much.

2025-08-08

Truly excellent

2025-08-09

Tutto perfetto

2025-08-06

Il personale veramente gentile tutti

2025-08-06

L‘atmosfera e tutti i dettagli bellissima

2025-08-06

E la seconda volta che siamo venuti da voi, un allbergo favoloso

2025-08-04

it was a PERFECT stay at your beautiful hotel and we really enjoyed it! Only point of irritation was the noise of the opposite site from the hotel (construction noise).

2025-08-02

Keep this amazing staff. Everyone was wonderful, especially Carmen left a lasting impression, she really seems like she loves her job. But truly every single staff member was very nice

2025-07-20

Qualità del personale , disponibilità e cortesia

2025-07-20

Adrian T one of the members of staff in the restaurant and bar was excellent really helpful and offered great service, he needs promotion

2025-07-18

Semplicemente grazie

2025-07-14

Staff went way out of their way to please - especially the Hotel Manager, Nicholas.

2025-07-14

everything was really so wonderful- thank you for making our stay great and taking such great care of us. if i had to think of one critique it’s that the air conditioning in the room we stayed in didn’t circulate in the room evenly, and the part of the room near the bed felt a bit warmer than desired.

2025-07-14

We had a great stay, loved everything about the hotel. Service was great, at reception, breakfast and bar. Thanks to the staff.

2025-07-13

great staff.

2025-07-11

I appreciated the concierge (a young man) who helped 'restore my iphone' when I returned from downtown. He & another fellow who work there put their heads together and got it working again.

2025-07-08

The hotel has a lovely atmosphere, great service and a very useful shuttle service to town . All very much appreciated and enjoyed. All staff were very friendly and helpful.

2025-07-07

Piacevole soggiorno in un contesto delizioso

2025-06-28

My husband and I had a wonderful stay and it was because your staff is incredible. From check-in, housekeeping to maintenance to the restaurant staff, we were incredible. It made our stay wonderful. Thank you to everyone, and we will recommend to anyone staying in Florence.

2025-06-28

The hotel was spectacular. We really enjoyed it and we would return again. The shower in our room did not really drain well. This was a minor inconvenience. The breakfast was the best of our entire trip and we appreciate how pleasant and accommodating all of the staff were.

2025-06-24

Very helpful staff on reception (lady checking in Friday 20th at 1.30pm was particularly helpful sorting out bus transfers to city, dinner reservations and WiFi codes, overnight sun 22nd gentleman also very helpful sorting taxi transfers to airport and arranging breakfast boxes)

2025-06-21

Fantastic hotel , one of the nicest hotels I’ve stayed in

2025-06-20

Continuez comme cela 👍

2025-06-14

Well Done. The Hotel was beautiful, members were helpful and very polite. Room was just what we were looking for. Congrats!!!!

2025-06-14

Amazing hotel - BEAUTIFUL room and common areas AMAZING Breakfast Great service with shuttle to downtown LOVED IT1

2025-06-14

We loved our stay and have enjoyed the time at your place. Thank you and see you next time. Peter

2025-06-12

Staff was incredible!

2025-06-05

Ringrazio tutto il personale per la professionalità dimostrata. Sicuramente la struttura migliore dove sono stato in questi anni dove spesso mi sposto per motivi di lavoro.

2025-06-03

Kudos to front desk Paula and Claudia. Also the restaurant staff Luca. They treated us like family with warm Italian hospitality. Thank for their service and hospitality.

2025-06-03

Understand it’s not always easy to maintain the modernization of an antique building. Thank you for the leadership and let us feel like home with these wonderful staff.

2025-06-02

Bellissima location ottimo il servizio posteggio auto

2025-06-02

Grazie per la solita gentilezza e disponibilità. I ragazzi al ristorante, sia a colazione/ pranzo sia a cena sono semplicemente splendidi e professionali. Alla reception con Sara e Paola sembra di entrare a casa. Grazie davvero al direttore, se a ville sull'arno si sta così bene merito di chi la dirige e sceglie il personale

2025-05-27

incredible breakfast and friendly staff. loved the bikes and room was perfect. thank you!

2025-05-26

The room was bit small.

2025-05-23

gentilezza di tutto il personale

2025-05-21

Shuttle was great. Staff were great and helpful. Highly recommend.

2025-05-19

servizio molto curato, personale professionale e molto cortese. un soggiorno di alta qualità sotto ogni punto di vista

2025-05-18

Siete un sogno!!!

2025-05-15

The villa was booked through a travel consultant and we were so pleased! It was a such a lovely respite from the city center. We rode bikes, took walks and absolutely loved staying in the villa!

2025-05-16

욕실과 샤워부스가 넓어서 쾌적햤습니다.

2025-05-14

Come sempre il Personale gentile e disponibile.

2025-05-04

Tutto perfetto

2025-04-30

Ottimo personale alla reception Utilissimo il servizio navetta Ambiente molto piacevole e rilassante

2025-04-21

Complimenti a tutto lo staff dell'hotel e, in particolare, a Paola della reception.

2025-04-22

Complimenti, gentili e disponibili. Confort totale, letto comodissimo, colazione eccezionale, peccato per averci dormito solo una notte

2025-04-21

Accoglienza e cortesia assolutamente ineccepibili, struttura ed arredi della nostra stanza veramente ottimi.

2025-04-20

Thank you to the entire hotel team who were wonderful. The restaurant is perfect, the recommendations for dishes and wines are impeccable

2025-04-13

We had a lovely stay. The room was beautiful, all the staff were very friendly. Breakfast was amazing.

2025-04-15

Ringraziamento in generale al servizio ristorante, in modo particolare a Francesco.

2025-04-10

Breakfast buffet was amazing!

2025-04-09

Non è la prima volta che facciamo tappa qui ed ogni volta restiamo meravigliati dalla bellezza dell'hotel e la professionalità del personale.

2025-04-09

Uno staff unico

2025-04-09

Beautiful views of the Arno river!

2025-04-07

Il soggiorno è stato eccellente ed abbiamo avuto la possibilità di goderci tutte le facilities della struttura.

2025-04-06

ringrazio per la cordialità e mi complimento con tutto lo staff per la professionalità e la disponibilità.

2025-04-07

Everyone was very friendly and helpful and we had a lovely time

2025-04-03

Excellent hotel, I have left a review that reflects how happy we were with our stay

2025-04-03

Friendly front desk staff. Loved the bicycles. Pool although I didn't use it, looking out to it from my window, it was dirty and would have been more pleasant of a view if it were clean. Overall I really enjoyed my stay.

2025-04-03

It was amazing.. the hotel, staff, smile, service, cleening, shuttle, spa, view It made the vaction great and relax Tnx a lot for the dessert & candle for my lady on her birthday❤️ We gona recommend to others to come to the hotel💖

2025-04-01

Personale gentile e sempre disponibile

2025-03-19

Firstly it must be understood the awful weather we experienced which limited the reason for coming to Florence was our biggest disappointment and not a criticism of the Hotel. We found all staff to be helpful and pleasant with an immediate willingness to help.

2025-03-17

Siamo stati molto bene. Tutto lo staff è stato molto accogliente e disponibile.

2025-03-17

Complimenti tutti molto gentili e preparati.

2025-03-17

Cortesia, disponibilità, supporto. Tutte persone meravigliose. Ogni servizio è di grande qualità.

2025-03-16

Lo staff è davvero eccezionale , dalla reception al ristorante . Ci siamo sentiti ben accolti ed a nostro agia

2025-03-14

Overall it was a great room and great hotel, congrats on your staff and special shoutout and appreciation to you cleaning service and staff! We appreciated the free coffee and water in the room. Great service to have the shuttle bus to/from the city center!

2025-03-11

Atmosfera, servizio, qualità del ristorante, disponbilità, gentilezza, eleganza

2025-03-16

Ottimo il servizio al ristorante

2025-03-08

Praise the staff! They we ALL brilliant, especially the reception staff. I don't think I can speak highly enough of them.

2025-03-06

First class customer service

2025-03-03

Tutti molto gentili, ottimo cibo.

2025-03-02

Tutti i ragazzi che lavorano nell'albergo sono di un livello altissimo per professionalità, gentilezza, educazione e disponibilità. Una menzione per Sarah, Paola e Niccolò. Sempre sorridenti, disponibili. Arrivare in albergo e trovare loro è un piacere. Ma bisognerebbe citarli tutti per la bravura

2025-02-25

The staff at the front desk were always so polite, helpful and accommodating. Shout out to the young blonde girl who helped us when checking in (sorry can’t remember her name)

2025-02-24

Il personale è stato gentile ed efficiente. I miei complimenti

2025-02-17

location sempre all'altezza con standard di elevata qualità, gentilezza, ospitalita, cordialità e disponibilità

2025-02-16

Perfect

2025-01-27

Cura e attenzione per il cliente. Personale gentile e disponibile

2025-01-25

Grazie e mille a tutti le personnale

2025-01-21

È stato un soggiorno perfetto, hotel, spa, ristorante ma soprattutto la gentilezza, cortesia ed efficienza da parte di tutto il personale è stato al disopra delle nostre aspettative. Grazie.

2025-01-20

Gentilezza di tutto il personale.

2025-01-20

Grazie a tutto lo staff

2025-01-16

MI SONO SENTITO A CASA

2025-01-16

Mia moglie ed io desideriamo ringraziare tutto il personale per la cortesia e disponibilità dimostrate. Un particolare plauso va al capo ricevimento.

2025-01-13

Ringrazio tutto lo staff per la cortesia e la disponibilità dimostrati durante il nostro soggiorno.

2025-01-06

Tutto perfetto!

2025-01-03

Ringrazio tutto lo staff; siamo stati coccolati

2024-12-30

Your staff was attentive, professional and very accommodating! The only suggestion would be to fix the indoor pool/spa area - some of the facilities were not functioning. Overall - we LOVED our stay and have already started recommending to friends!

2024-12-27

Il miglior hotel in cui abbia mai soggiornato, tutto perfetto e curato nel minimo dettaglio. Un soggiorno da sogno reso possibile anche grazie alla gentilezza e disponibilità dello staff che ci ha messo a nostro agio. Non vedo l'ora di tornare.

2024-12-27

Sentirsi a casa

2024-12-25

personale gentile e preparato

2024-12-30

Per la cordialità e professionalità di tutto lo staff

2024-12-24

Non credo possa essere meglio!

2024-12-22

Ottimo hotel

2024-12-20

Everything was excelent! We went with our baby and next to the restaurant we had a bathroom wth a changing table for him and daipers! This was an excellent idea and we really appreciate it. Thank you so much! Also it was my husband birthday and they gave us a cake for him! Nice gestures.. we will definetly come back

2024-12-21

We did have a small issue with ants in the room which management cleared up right away, and was very helpful and also not at all dismissive of the concern. As a journeyman painter, I did notice that the baseboard was not sealed with caulking. This would be helpful for the reduction of pest infiltration, and would preserve any moisture issues. Otherwise the finishing was absolutely beautiful and the wall coverings were very tasteful

2024-12-21

Staff educato e accogliente torneremo di nuovo come sempre

2024-12-16

Il servizio e il personale eccelenti

2024-12-09

Un ringraziamento speciale va ai ragazzi/e della reception che hanno saputo metterci subito a nostro agio. La camera meravigliosa, ovviamente grazie al lavoro che viene svolto giornalmente dagli addetti alle camere. La colazione un vero spettacolo, camerieri gentilissimi e disponibili. Tutto il personale veramente super!

2024-12-09

Camera molto bella e curata

2024-12-08

Inoltre, desidero aggiungere che considero il punto di forza più grande di Villa sull’Arno il trattamento così personale e l’atmosfera intima che si respira. È un vero piacere soggiornare in un hotel a cinque stelle che riesce a combinare l’eccellenza del servizio con un ambiente così accogliente e intimo. La cura per i dettagli e l’attenzione dedicata a ogni ospite fanno davvero la differenza rispetto ad altri hotel di lusso.

2024-12-01

Beautiful hotel and beautiful setting. Excellent service. Luca was especially friendly and helpful to us during our stay.

2024-12-01

Maravilloso hotel. Distancia perfecta al centro de Florencia. Muy tranquilo y hermoso el lugar junto al rio. El desayuno es espectacular, delicioso. Gran servicio de todos los que trabajan alli. Estamos deseando regresar. Gracias!

2024-11-27

Tutto pulito e sempre profumato

2024-11-28

Grazie per lo splendido soggiorno. Personale professionale e cordiale, servizi top, posto auto, food & beverage eccellente e splendida location. Il miglior albergo di Firenze. Grazie ancora !

2024-11-26

Ringrazio per cortesia disponibilità ed alta qualità del servizio offerto. Coccolati...