VILLE SULL'ARNO

2025-05-04

Tutto perfetto

2025-04-30

Ottimo personale alla reception Utilissimo il servizio navetta Ambiente molto piacevole e rilassante

2025-04-23

Orange juice was not fresh at all Breakfast could include more local products

2025-04-22

Complimenti, gentili e disponibili. Confort totale, letto comodissimo, colazione eccezionale, peccato per averci dormito solo una notte

2025-04-21

Complimenti a tutto lo staff dell'hotel e, in particolare, a Paola della reception.

2025-04-21

Accoglienza e cortesia assolutamente ineccepibili, struttura ed arredi della nostra stanza veramente ottimi.

2025-04-20

Thank you to the entire hotel team who were wonderful. The restaurant is perfect, the recommendations for dishes and wines are impeccable

2025-04-13

We had a lovely stay. The room was beautiful, all the staff were very friendly. Breakfast was amazing.

2025-04-15

Ringraziamento in generale al servizio ristorante, in modo particolare a Francesco.

2025-04-10

Breakfast buffet was amazing!

2025-04-09

Non è la prima volta che facciamo tappa qui ed ogni volta restiamo meravigliati dalla bellezza dell'hotel e la professionalità del personale.

2025-04-09

Uno staff unico

2025-04-09

Beautiful views of the Arno river!

2025-04-07

Il soggiorno è stato eccellente ed abbiamo avuto la possibilità di goderci tutte le facilities della struttura.

2025-04-06

ringrazio per la cordialità e mi complimento con tutto lo staff per la professionalità e la disponibilità.

2025-04-07

Everyone was very friendly and helpful and we had a lovely time

2025-04-03

Excellent hotel, I have left a review that reflects how happy we were with our stay

2025-04-03

Friendly front desk staff. Loved the bicycles. Pool although I didn't use it, looking out to it from my window, it was dirty and would have been more pleasant of a view if it were clean. Overall I really enjoyed my stay.

2025-04-03

It was amazing.. the hotel, staff, smile, service, cleening, shuttle, spa, view It made the vaction great and relax Tnx a lot for the dessert & candle for my lady on her birthday❤️ We gona recommend to others to come to the hotel💖

2025-04-01

There were flies in the bar area and staff didn't do anything about it.

2025-04-01

Personale gentile e sempre disponibile

2025-03-19

Firstly it must be understood the awful weather we experienced which limited the reason for coming to Florence was our biggest disappointment and not a criticism of the Hotel. We found all staff to be helpful and pleasant with an immediate willingness to help.

2025-03-17

Complimenti tutti molto gentili e preparati.

2025-03-17

Siamo stati molto bene. Tutto lo staff è stato molto accogliente e disponibile.

2025-03-17

Cortesia, disponibilità, supporto. Tutte persone meravigliose. Ogni servizio è di grande qualità.

2025-03-16

Lo staff è davvero eccezionale , dalla reception al ristorante . Ci siamo sentiti ben accolti ed a nostro agia

2025-03-14

Overall it was a great room and great hotel, congrats on your staff and special shoutout and appreciation to you cleaning service and staff! We appreciated the free coffee and water in the room. Great service to have the shuttle bus to/from the city center!

2025-03-11

Atmosfera, servizio, qualità del ristorante, disponbilità, gentilezza, eleganza

2025-03-16

Ottimo il servizio al ristorante

2025-03-08

Praise the staff! They we ALL brilliant, especially the reception staff. I don't think I can speak highly enough of them.

2025-03-06

First class customer service

2025-03-03

Tutti molto gentili, ottimo cibo.

2025-03-02

Tutti i ragazzi che lavorano nell'albergo sono di un livello altissimo per professionalità, gentilezza, educazione e disponibilità. Una menzione per Sarah, Paola e Niccolò. Sempre sorridenti, disponibili. Arrivare in albergo e trovare loro è un piacere. Ma bisognerebbe citarli tutti per la bravura

2025-02-25

The staff at the front desk were always so polite, helpful and accommodating. Shout out to the young blonde girl who helped us when checking in (sorry can’t remember her name)

2025-02-24

Il personale è stato gentile ed efficiente. I miei complimenti

2025-02-17

location sempre all'altezza con standard di elevata qualità, gentilezza, ospitalita, cordialità e disponibilità

2025-02-16

Perfect

2025-01-27

Cura e attenzione per il cliente. Personale gentile e disponibile

2025-01-25

Grazie e mille a tutti le personnale

2025-01-21

È stato un soggiorno perfetto, hotel, spa, ristorante ma soprattutto la gentilezza, cortesia ed efficienza da parte di tutto il personale è stato al disopra delle nostre aspettative. Grazie.

2025-01-20

Grazie a tutto lo staff

2025-01-20

Gentilezza di tutto il personale.

2025-01-16

MI SONO SENTITO A CASA

2025-01-16

Mia moglie ed io desideriamo ringraziare tutto il personale per la cortesia e disponibilità dimostrate. Un particolare plauso va al capo ricevimento.

2025-01-13

Ringrazio tutto lo staff per la cortesia e la disponibilità dimostrati durante il nostro soggiorno.

2025-01-06

Tutto perfetto!

2025-01-03

Ringrazio tutto lo staff; siamo stati coccolati

2024-12-30

Your staff was attentive, professional and very accommodating! The only suggestion would be to fix the indoor pool/spa area - some of the facilities were not functioning. Overall - we LOVED our stay and have already started recommending to friends!

2024-12-27

Il miglior hotel in cui abbia mai soggiornato, tutto perfetto e curato nel minimo dettaglio. Un soggiorno da sogno reso possibile anche grazie alla gentilezza e disponibilità dello staff che ci ha messo a nostro agio. Non vedo l'ora di tornare.

2024-12-27

Sentirsi a casa

2024-12-25

personale gentile e preparato

2024-12-30

Per la cordialità e professionalità di tutto lo staff

2024-12-24

Non credo possa essere meglio!

2024-12-22

Ottimo hotel

2024-12-20

Everything was excelent! We went with our baby and next to the restaurant we had a bathroom wth a changing table for him and daipers! This was an excellent idea and we really appreciate it. Thank you so much! Also it was my husband birthday and they gave us a cake for him! Nice gestures.. we will definetly come back

2024-12-21

We did have a small issue with ants in the room which management cleared up right away, and was very helpful and also not at all dismissive of the concern. As a journeyman painter, I did notice that the baseboard was not sealed with caulking. This would be helpful for the reduction of pest infiltration, and would preserve any moisture issues. Otherwise the finishing was absolutely beautiful and the wall coverings were very tasteful

2024-12-21

Staff educato e accogliente torneremo di nuovo come sempre

2024-12-16

Il servizio e il personale eccelenti

2024-12-09

Un ringraziamento speciale va ai ragazzi/e della reception che hanno saputo metterci subito a nostro agio. La camera meravigliosa, ovviamente grazie al lavoro che viene svolto giornalmente dagli addetti alle camere. La colazione un vero spettacolo, camerieri gentilissimi e disponibili. Tutto il personale veramente super!

2024-12-09

Camera molto bella e curata

2024-12-08

Inoltre, desidero aggiungere che considero il punto di forza più grande di Villa sull’Arno il trattamento così personale e l’atmosfera intima che si respira. È un vero piacere soggiornare in un hotel a cinque stelle che riesce a combinare l’eccellenza del servizio con un ambiente così accogliente e intimo. La cura per i dettagli e l’attenzione dedicata a ogni ospite fanno davvero la differenza rispetto ad altri hotel di lusso.

2024-12-01

Maravilloso hotel. Distancia perfecta al centro de Florencia. Muy tranquilo y hermoso el lugar junto al rio. El desayuno es espectacular, delicioso. Gran servicio de todos los que trabajan alli. Estamos deseando regresar. Gracias!

2024-12-01

Beautiful hotel and beautiful setting. Excellent service. Luca was especially friendly and helpful to us during our stay.

2024-11-28

Grazie per lo splendido soggiorno. Personale professionale e cordiale, servizi top, posto auto, food & beverage eccellente e splendida location. Il miglior albergo di Firenze. Grazie ancora !

2024-11-27

Tutto pulito e sempre profumato

2024-11-26

Ringrazio per cortesia disponibilità ed alta qualità del servizio offerto. Coccolati...

2024-11-23

Persona addetta a movimentazione auto, trasporto bagagli (non ricordo il nome: alto con capelli corti e pizzetto), molto gentile e disponibile anche per problemi funzionamento smart TV.

2024-11-20

Everything from arrival to departure was incredible. Great room, everyone is helpful. Excellent facilities and the restaurnat is fantastic. I had breakfast, lunch, and a late night snack there. Full bar with their own spin on the Negroni. Not far from the City Center and not far from the vineyards of Tuscanny.

2024-11-18

Personale molto cortese!

2024-11-05

Tutto meraviglioso e tutti: Paola, Marta, Sara, Lorenzo, nicolo, alessandro

2024-11-04

Ho gradito l upgrade gratuito della stanza, cuccia e crocchette per il cane in stanza e nessun costo aggiuntivo per il cane

2024-11-04

We had a very lovely stay with you. All of your staff were attentive, kind and thoughtful. The food at both breakfast and evening dinner was of a very high standard. We have already looked at staying with other hotels in your chain and will stay with your again at Ville Sull'Arno. Thank you for a lovely few days.

2024-10-31

Complimenti a tutti dalla reception, al ristorante, bar, piscina, I ragazzi della manutenzione, sono tutti bravissimi, gentili e disponibili

2024-10-25

We absolutely loved our stay. Wonderful atmosphere, excellent location, attention to detail, warm hospitality and professional service, great food! Thank you 🙏

2024-10-21

Restaurant food was very good but very small portions for the charges

2024-10-19

We have spent a short, but exceptional stay at Ville Sull'Arno. Everything was perfect and the kindness of the service, the flawless quality and the delicate attention for our wedding anniversary was at the top. Gratefulness and warm thanks to the whole team.

2024-10-17

Wonderful hotel and the evening restaurant food was amazing. All the staff were very pleasant and helpful, one of the best hotels we have stayed at. Thank you all

2024-10-14

We had a fantastic dinner on our first night and the team throughout the stay were lovely, courteous and helpful throughout.

2024-10-13

Per il resto l albergo è molto bello , top la piscina esterna riscaldata , colazione servizio e ristorante buono e anche la posizione strategica sulla riva dell Arno . Belle le biciclette per una bella pedalata sulle rive e ottima la distanza dal centro fuori dal caos che assicura tranquillità . Molto gentile il personale

2024-10-13

Excellent Service at the Restaurant for dinner on all 4 days. Maybe one or two more selection for Main courses. Breakfast: the fruits could be better in taste.

2024-10-09

Breakfast staff always professional and friendly. Great food selection. Restaurant nice and clean.

2024-10-05

Lovely room with amazing balcony. Service everywhere was superior.

2024-10-02

We had a fantastic time here for our honeymoon and the staff were absolutely brilliant. The hotel is beautiful and although a short distance from city centre this allows for the feeling of a more rural hotel and there are bikes and a free shuttle bus, or walking doesn’t take too long. Breakfast is superb and although drinks and snacks are somewhat pricey, they are of high quality

2024-10-02

Ringrazio lo staff del ristorante (un applauso al cuoco e ai suoi collaboratori) e a tutto lo staff in sala/Bar…una dedica speciale a Francesco per l’attenzione continua (ma mai ‘invasiva’) nei confronti del cliente

2024-09-30

The bar food especially was wonderful!

2024-09-28

We loved this location away from the crowded streets and having nice walking paths.

2024-09-29

Ringrazio tutto lo staff dell'hotel e del ristorante, dai ragazzi della reception al personale della spa, tutti veramente gentili, accoglienti, presenti e disponibili mai invadente, tutti pronti a soddisfare ogni minima esigenza. Ci è sembrato di stare a casa con tutte le coccole di veri professionisti. Grazie di cuore a tutti

2024-09-22

Cordialità e gentilezza, disponibilità ed educazione

2024-09-18

Complimenti

2024-09-15

Ritornerò di sicuro ❤️

2024-09-15

Eccellente in tutto. Complimenti

2024-09-14

Professionali

2024-09-13

😀❤️

2024-09-12

This hotel experience was extraordinary. The room was outstanding in every regard - the terrace view was gorgeous. I will most definitely return on my next visit to Florence!

2024-09-06

Wonderful hotel. Great staff who couldn’t be more helpful

2024-09-06

Personale eccellente, senza eccezioni, dalla reception al servizio di colazione ..... La direzione sempre presente per le diverse esigenze che per lavoro possono crearsi. Eccellente.

2024-09-06

Complimenti

2024-09-05

Staff were excellent - please thank them for their care and attention. We had a wonderful stay and enjoyed the hotel.

2024-09-01

Attenzione al bisogno del cliente

2024-08-30

The restaurant wine recommendations and service were generally excellent and special thanks to Luca. The breakfast ladies were very helpful when my girlfriend was a little ill and wanted me to take a few things back to the room for her. The city shuttle service was excellent and essential with the heatwave.

2024-08-29

Grazie di cuore per tutto. È stato un soggiorno meraviglioso!

2024-08-13

I would just like to thank the staff for a wonderful stay! We had an amazing time and afterwards put this down to the hotel itself but also each and every staff member. They were polite, friendly and really took time to understand us. Thank you so much.

2024-08-12

All the staff are wonderful. In particular Sarah who really did go the extra mile to help organise the tennis!!!

2024-08-05

Très bon accueil et cadre idyllique. Merci au voiturier qui était vraiment adorable et aux petits soins

2024-08-03

Larissa is a huge asset to the hotel. Her service at breakfast and throughout the day at the pool was perfect. Sarah on the front desk was fantastic at helping me to arrange special treats and activities for my wife and I to enjoy whilst there too. It really made her 40th and our anniversary very special.

2024-07-29

It was a wonderful stay, all the staff all exceptional, polite, welcoming and attentive, did not encounter one that wasn't. The finishing touches were lovely, sweets on the pillow... You are doing a great job

2024-07-29

Quality of breakfast was super. Best bread rolls I had in Tuscany. Quality of Spa equipment, refreshments,... are really good. All the staff are great.

2024-07-26

We would like to express our gratitude to your staff and to all the committed employees who helped to make our stay so wonderful and relaxing. We really appreciated your marvellous, beautifully idyllic hotel that guarantees relaxation and absolute comfort.

2024-07-25

super service!!!!

2024-07-24

Servizio navetta molto utile e ben gestito. Apprezzato il servizio di ricarica Tesla ed il valet parking.

2024-07-24

We really couldn’t fault anything, from being picked up when we arrived and for the time we spent at your fabulous hotel. All the staff were polite, engaging and made our stay even more special, thank you to all of them. We’ll definitely be back and have already recommended you to several of our friends. Thank you x

2024-07-23

I love your hotel and everything with it: It´s beautifull, clean and everybody was service minded and helpfull. I also love the way my dog was treated by everybody, she felt so comfortable. We will definitely recommend the hotel to other people we know who is traveling to Firenze.

2024-07-19

Siete stati tutti meravigliosi grazie!

2024-07-19

Gentilezza ed accoglienza

2024-07-18

Gostamos muito do hotel e atendimento.

2024-07-13

Sono stata quattro giorni per lavoro e mi sono trovata benissimo, come fossi a casa. Servizio impeccabile, personale efficiente e sempre sorridente e disponibile. Un gioiello e José numero uno...

2024-07-07

Tutti perfetti e competenti...👍👍👍

2024-07-05

The dinner we had at your restaurant was exceptionally good, really wonderful!

2024-07-06

Very nice and helpful people, I felt welcome and spoiled by all the help, and we loved our stay with you.

2024-07-10

Tutti sempre gentili e professionali

2024-07-02

The staff at the restaurant and bar were amazing! My only complaint was the cost of the liquor drinks, it was quite a bit higher than I would think it should be.

2024-07-02

We loved are room on the river side and very peaceful in the day but on some nights and quite late the club across the river played very loud music 😕such a shame but the only thing we were a little unhappy about . We absolutely loved are stay with you otherwise

2024-06-29

Love the traditional style of hotel

2024-06-28

Thank you so much for everything ! Your entire staff really went out of their way to make my stay and engagement special ! Sarah and the staff went way out of their way thanks again !

2024-06-26

We enjoyed a wonderful dinner at the restaurant and then the next day realized we had gotten many mosquito bites. Consider investing in mosquito abatement services or advise guests to apply repellent ahead of evening dining.

2024-06-23

Bellissima camera e spa, colazione eccezionale

2024-06-24

Complimenti per la spa

2024-06-16

Ci avete accolto come se fossimo degli amici!!! Ci avete fatto sentire a casa!!! Complimenti

2024-06-12

We had an amazing time at your hotel it was 5 star service. Our only issue related to the TV's reception which was very poor and the apps did not work. Apart from this everything else was perfect.

2024-06-12

Lady in spa area was very friendly. Food quality was very good and thanks must go the chefs for high standards. Check in lady Sara was very helpful and we stayed an extra night with her assistance with a reservation.

2024-05-27

Nice bedroom but lack of storage furniture for the clothes.

2024-05-26

El trato fue impecable. Todo estuvo perfecto. El personal muy atento y detallista en todo momento. Volveremos en el futuro.

2024-05-23

Complimenti per la cura e l'attenzione anche ai particolari, è questa che fa la differenza. Grazie per l'ospitalità.

2024-05-20

Era la prima volta che soggiornavamo in un 5 stelle a Firenze e l’esperienza è stata al di sopra delle nostre aspettative. Il personale tutto molto attento, disponibile e preparato. Purtroppo non abbiamo avuto modo di fare un massaggio in spa ma lo terremo per la prossima occasione! Tutto perfetto. Abbiamo segnalato solo il servizio Wi-Fi perché dalla nostra stanza 128 faticava a prendere però sicuramente sarà stato un problema momentaneo. Apprezzatissimi shampoo e bagnoschiuma, veramente delicati.

2024-05-20

Ringrazio lo Staff per l’accoglienza e la disponibilità!

2024-05-19

Great, welcoming staff for family with a baby. We’ve had a wonderful stay, Thank you!

2024-05-17

First, I want you to know that we thought Paola was the best asset of your hotel. She was extremely helpful and friendly. She was a great source of information about the area and other areas we planned to visit. We hope to come back to your hotel again sometime in the future and will certainly tell all of our friends about your great hotel and your wonderful staff One last thing, your driver (Vincenzo?) was also a great help. Very friendly and great to talk to. Joseph Lambright.

2024-05-10

My room was lovely and an upgrade which I was very pleased with. I had the junior suite with the shower in the room. This was lovely for me as I was alone, but had I been with my husband I would have had to change rooms. Some things ought to be private and I prefer not to be watched while showering. We don’t all have perfect bodies!