Hotel Botticelli

2024-12-17

Grazie di tutto a tutti/e

2024-12-17

Remerciements au personnel du petit déjeuner. Ma femme cœliaque a pu profité d'un très bon petit déjeuner et le personnel a été à l'écoute et a proposé des solutions adaptées.

2024-12-15

Stupita della gentilezza e della pazienza

2024-12-16

Complimenti allo staff per la cortesia e la professionalità.

2024-12-16

Grazie 1000 per il meraviglioso weekend

2024-12-15

He estado muy a gusto los cuatro días . La habitación la he encontrado muy limpia. Gracias.

2024-12-15

Tienen un personal muy bueno situación muy buena

2024-12-11

Sehr gutes Hotel, sehr freundliches Personal, sehr sauber und die Lage ist perfekt.

2024-12-10

Thanks for the provided service which exceeded the expected level.

2024-12-10

C'est la deuxième fois que je viens dans votre hôtel qui me séduit toujours autant grâce à son charme, sa décoration, l'amabilité et la servitude de toute l'équipe, la situation géographique quasi idéale. Vous êtes mon premier hôtel à Florence et je ne changerai jamais d'hôtel à chacun de mes séjours. Je suis un parisien qui adore Florence et y venir régulièrement. Cordialement Wilfrid

2024-12-09

Grossen Dank an das kompetente, aufmerksame,zuvorkommende,freundliche Personal. Ein wunderschönes, gemütliches Hotel mit sehr guter Lage. Habe mich sehr wohl gefühlt in Ihrem Hotel.

2024-12-09

Great peple in reception. Restorant and all people are very kidnes.

2024-12-08

Grazie per il confortevole soggiorno

2024-12-04

Grazie per aver reso il nostro soggiorno: piacevole e sicuro,.

2024-12-04

Bella stanza con bollitore molto utile ma soprattutto ottima colazione, ben assortita e con prodotti di qualità

2024-12-04

Grazie per la cordialità a tutto il team, anche alle ragazze della colazione gentilissime!

2024-12-03

Thank you for having such a friendly, professional and helpful staff in every position.

2024-12-03

We had a great stay. The whole team are so welcoming

2024-12-02

Pleasant stay. Good atmosphere. Thank you

2024-12-02

The service was really good, thank you hotel staff

2024-12-02

Grazie

2024-12-02

MULTUMESC PENTRU OSPITALITATE

2024-11-28

Gave us rose petals on the bed and champagne for the room when they learned it was our honeymoon

2024-11-28

Molto Bene!!!

2024-11-27

The guest rooms, lobby and lounge were warm and inviting. The breakfasts, dinners and drinks were scrumptious! Best cappuccino and cocktail-La Dolce Vita was refreshing and delicious. The front desk, restaurant, housekeeping, and bell staff were polite, kind and most helpful. Always with a big smile! Everyone made us feel like family and our one week stay was magical! Thank you for creating and sharing your magic. Merry Christmas and best wishes for the jubilee. Sandy Anderson

2024-11-27

Grazie per la gentilezza!

2024-11-27

Thanks for such a welcoming approach

2024-11-25

Thank you for your amazing friendliness and hospitality. Thank you for helping us acquire dinner reservations as well!

2024-11-23

Thanks for the reception who did a great job!

2024-11-24

I'd like to thank you for training such kind and considerate staff. Their professionalism, efficiency and kindness made my stay a pleasant one.

2024-11-23

Thank you, we had a lovely relaxing stay

2024-11-21

The young lady that tended the breakfast dinning area was way above par. She was young lady with dark rimed glasses and a smile on her fact! She was such a pleasure to see every day! So pleasant to engage with!!!

2024-11-22

Muy agradable hotel, limpio y un trato muy amable. Apreciamos mucho que prepararan la habitación en la noche.

2024-11-21

Team provided great service including restaurant recommendations and reservations assistance. Excellent staff in the breakfast buffet.

2024-11-20

Gracias por su buen trato del personal, si volviéramos me encantaría volver a visitar el hotel GRACIAS, os recomendaré

2024-11-20

Ein wunderbares Hotel, wo wir uns seit vielen Jahren wohl fühlen - Bravo und danke!

2024-11-20

Thanks for the bottle on our wedding anniversary day

2024-11-17

accoglienza, sistemazione, disponibilità e gentilezza di tutto il personale. Pulizia e confort, colazione varia e abbondante, non abbiamo trovato nulla che non fosse perfetto. I nostri più sinceri ringraziamenti alla direzione e a tutto lo staff. Bravi!

2024-11-18

Le personnel d'accueil très serviable, très accueillant et fait l'effort de parler dans notre langue

2024-11-18

Grazie per la gentilezza e per il regalo di compleanno

2024-11-16

Avete i lavoratori da 5 stelle

2024-11-15

Muy buena atención de Ana, quien nos brindan de forma oportuna y rápida atención al llegar al desayuno, se le agradece enormemente su disposición

2024-11-14

Vi ringrazio per l’ottima accoglienza e trattamento ricevuto durante il mio soggiorno presso il vostro hotel. La gentilezza e la premura dello staff e’ stata di grande qualità.

2024-11-14

I wanted to thank you for making our stay so memorable. Every member of staff acted with such professionalism yet remained so friendly and welcoming it felt like a home away from home.

2024-11-13

Love your hotel and actively looked to rebook on return to Florence.

2024-11-12

Merci à tous pour votre accueil et votre disponibilité

2024-11-12

Mohammed was so helpful at the front desk and was the nicest throughout our stay!! He remembered us and checked in on how we were doing each time we got our key from the desk!

2024-11-09

Merci de nous avoir changé de chambre le 2eme jour mais nous n’avons pas dormi de la nuit la 1ere nuit

2024-11-08

Thanks

2024-11-04

Merci à toute l'équipe pour l'excellent accueil durant mon court séjour à l'hotel Boticelli.

2024-11-05

Very good!! Grazie!!

2024-11-05

We appreciate all the staff for making our stay special

2024-11-05

your entire staff are very friendly, nice and efficient.

2024-11-04

Our stay here was most pleasant! Thank you for the attention to making it so!

2024-11-03

Thank you for a very pleasant and confortable stay in your hotel! The staff was very polite and welcoming, it meant a lot for someone coming to Florence for the first time.

2024-11-02

All the staff were smiling and I felt very good during my stay. The terrace was nice and the Halloween decorations were cute. I would love to come back.

2024-10-30

Personale tutto molto cortese

2024-10-28

Thanks for the stay. The staff were very helpful and courteous

2024-10-28

We loved our stay and can’t wait to return

2024-10-28

The staff at reception and in the breakfast dining area have been most friendly, welcoming and helpful.

2024-10-27

Thank you for having good front of house & cleaning staff.

2024-10-25

Thank you all

2024-10-24

Thank you so much. You were all very helpful with check in and check out. Also guided us in all of the places we wanted to eat and see.

2024-10-24

We had a wonderful stay at the Hotel Botticelli. Everyone was very helpful and considerate. We felt very taken care of and enjoyed the convenience of your hotel to so many things. The outside noise on the weekend was a bit tough to sleep through but overall everything was lovely.

2024-10-23

Im ersten schönen Zimmer Nr. 307 war der Teppich feucht sodass wir umziehen mussten

2024-10-22

Anything I asked the staff complied

2024-10-22

Breakfast was great and so were the staff who served it. Fantastic comfortable large bed . Location is perfect.

2024-10-20

Grazie

2024-10-21

We had an exceptional time! Of the many hotels we stayed in while in Italy, yours was the very best in every way. Thank you for your professionalism and welcome.

2024-10-21

Very helpful

2024-10-20

Gracias por vuestra atención

2024-10-19

I appreciated the transparency when I asked about the filming in front of the building.

2024-10-18

I want to thank the entire staff. The accessible room was wonderful and easy to maneuver around. Being able to access the scooter when needed and the help of the staff made our stay at the hotel so easy. Thank you all so much for everything.

2024-10-19

Thanks

2024-10-16

Thank you for attending to any needs we had during our stay. Staff were very helpful whenever we had questions or need for recommendations on good restaurants to try or directions to services we needed. I provided my own washcloth and it disappeared one day but the staff was wonderful in replacement of it, even including some lovely biscotti with the new washcloths. You went above and beyond to make our stay so enjoyable.

2024-10-17

Your front desk staff were so helpful

2024-10-16

The older lady working the breakfast room was extremely pleasant & helpful.

2024-10-15

The hotel's breakfast is exceptional. Hope you and your staff keep up the good work

2024-10-15

A todo el personal que ha sido muy amable

2024-10-15

Please read the above

2024-10-15

Hotel muy limpio, bien ubicado, todos los trabajadores amables, en recepción, camaristas, botones y en desayuno. Todo excelente

2024-10-14

Muhammad was excellent and very extremely accommodating!! Also suggested excellent places to eat and things to do in town.

2024-10-13

Merci d'avoir souhaité l'anniversaire de ma compagne Laurence !

2024-10-11

Enjoyed our stay. Friendly , professional. All staff easily communicated with us in English.

2024-10-11

Front desk and breakfast staff were very friendly and helpful.

2024-10-10

Having been in business over 4 decades, I appreciate the sincerity and skill level of the staff that made this property, more like a welcoming home for our stay. Tip of the hat to all.

2024-10-08

The staff at check in, overnight, at breakfast and at check out were all outstanding!

2024-10-08

Love dour stay, all the staff we're friendly and helpful

2024-10-08

Thank you for the great service. Your team is very kind and helpful.

2024-10-07

Deborah and I wish to say "Well Done" to all the staff, who made our stay so pleasant and enjoyable..thank you all so very very much!!

2024-10-07

Very helpful front desk staff. And your breakfast staff were great too!

2024-10-05

Petit déjeuner impeccable et service de l’accueil irréprochable

2024-10-02

Thank you to staff for making our stay memorable. Our first visit to your country & you made us feel comfortable & welcome.

2024-10-02

All vert nice and helpful staff

2024-09-30

Muhammad Ali was excellent. He set up a lot of our reservation and provided excellent recommendations..

2024-09-30

Your hotel is a treat to stay in. Your commitment to professionalism is evident and much appreciated.

2024-09-29

The evening desk person was very helpful in helping us make dinner reservations. The desk staff also found a plug adaptor that we borrowed for a couple of days as ours didn’t fit properly. We really appreciated that as we needed it for a c-pap machine.

2024-09-29

The front desk staff were very helpful.

2024-09-29

Friendly staff

2024-09-28

Overall a really enjoyable stay. Exceptionally good location and very professional staff. Restaurant recommendations provided by the hotel were excellent. Perhaps formalise them with appropriate businesses.

2024-09-28

Thank you for correcting our lack of hot water so promptly

2024-09-27

El personal se esfuerza por hacer más fácil nuestra estadía

2024-09-26

Thank You for the lovely bottle of Prosecco upon my arrival, that was a pleasure to enjoy with some other guests that I met on the wonderful balcony!

2024-09-24

Not sure who helped me in the elevator, but he was terrific My stay was only one night, but if I travel to Florence again, I will definitely stay here. Grazie!

2024-09-24

Muhammad was superb in dealing with us and went out of his way to help us, above and beyond. Thank him from us! Cheers!

2024-09-23

Muchas felicidades, es un hotel cómodo y de excelente ubicación.

2024-09-22

Great Staff

2024-09-22

Thank you for making our stay at your Hotel so very pleasant. My sincere thanks to all the staff for the excellent service. Enjoyed the lovely breakfast every morning, and Mohamed always had such a pleasant smile when getting my coffee to take up to the room. Mohamed and Frederick were very helpful with recommendations on places to eat. We appreciated the help with getting a cab also to our tours.

2024-09-19

None

2024-09-18

Thank you for making our stay so memorable. We stayed with you 20 years ago, before we were married at the Palazzo Vecchio. We have been back several times since and thought it only right to stay with you again 20 years later. Thank you for being such an important part of our lives 💗

2024-09-17

Fantastic location. Very courteous and friendly staff. I would most definitely recommend to stay here.

2024-09-17

Very friendly staff at reception and breakfast. Felt very comfortable!

2024-09-16

Very friendly staff including cleaning staff. Front desk staff exceptional.

2024-09-16

Thank you so much for making our time special.

2024-09-15

Desk staff are excellent.

2024-09-15

Thank you for your hospitality everything was great. Especially the staff. The only thing I would recommend is for more variety for the breakfast more breakfast item instead of sandwich items.

2024-09-15

All staff were extremely courteous, helpful and cheerful. I would especially like to call out Paul Kopf as providing excellent service.

2024-09-14

All staff are very helpful and polite. Our biggest complaint is with the bathroom. Extremely dim lighting, no makeup mirror. There is mold because the hot and cold water pipes feeding the shower are not sealed and have let water penetrate the wall, tile, hence creating mold. This is likely going to be an expensive repair.

2024-09-14

We appreciated the Prosecco and rose petals on our bed upon arrival while celebrating our honeymoon.

2024-09-12

EXCELLENT PROMPT SERVICE BY CHEF & ANA & FRONT RECEPTIONISTS

2024-09-13

Amazing team. From the time we arrived to our departure.

2024-09-13

Staff was very kind.

2024-09-11

Everyone, from morning to evening, was friendly and helpful. We also know that there is another team behind the scenes which we did not meet who made it possible for everyone to do their jobs and be the friendly face of the hotel. Thank you all.

2024-09-12

Fabulous location and helpful staff. I will come back

2024-09-09

Ringrazio tutto lo staff dell’hotel Botticelli per avermi fatto trascorrere un bellissimo week end a Firenze. Siete stati tutti magnifici.

2024-09-09

Champagne and flowers on the bed was greatly appreciated! Added a nice touch for our honeymoon!

2024-09-09

Excellent reception team in particular

2024-09-08

Großes Kompliment für Ihr Personal, jede/jeder hat einen tollen Job gemacht. Die Lage des Hotels ist einzigartig.

2024-09-07

Excellent stay and very helpful staff

2024-09-04

We loved our stay with you. Thank you for your excellent service!

2024-09-04

Very kind and accommodating!

2024-09-03

Everyone was wonderful. We had no complaints with anyone. They went all the way to assist us.

2024-09-03

Equipe super sympathique accueillante et à l'écoute, félicitation à tous Merci pour ce qui a contribué à mon séjour

2024-09-02

We had arrived late and the staff was very understanding and kind. It started our day off wonderfully to find such kindness after a long previous day of traveling.

2024-09-02

Très belle prestation … continuez Établissement bien situé

2024-08-31

Many thanks for looking after me so well and for making my stay so pleasant!

2024-08-30

Grazie mille per lui servicio.

2024-08-29

I loved the room and the staff!

2024-08-29

All staff encounter were fantastic!

2024-08-28

Thank you for our most pleasant stay. It was our first trip to Italy, but we will be back.

2024-08-28

Merci à toute l’équipe pour sa générosité et bienveillance

2024-08-28

Reception staff were extremely helpful and friendly and helped us book a tour to. The breakfast lady so so friendly and made excellent coffee to order. Overall a lovely hotel and staff that was well maintained and very clean

2024-08-28

We both had a wonderful stay. The room was very clean and comfortable. The twice a day housekeeping is great with the weather being so warm.

2024-08-28

Many thanks

2024-08-27

Grazie per la notevole gentilezza

2024-08-27

Thanks for a very clean room. Also friendliness of staff.

2024-08-27

Fabulous stay and location - brilliant location and friendly and courteous staff.

2024-08-25

Molto gentili, soggiorno confortevole

2024-08-26

Unkompliziert, Schnell, Zuvorkommend

2024-08-26

Thank you for making our stay amazing!

2024-08-25

Thanks for answering our question and making our stay so pleasant.

2024-08-25

Staff were so lovely & helpful in recommending & booking dinner reservations & helping us to navigate our way around

2024-08-23

Well done

2024-08-24

Staff was warm and lovey. The bed was so comfortable!

2024-08-22

With great appreciation, the little details were most welcomed, like closing the curtains while I was out to dinner was a nice touch.

2024-08-23

Thank you for the advice for restaurant Il Paiolo it was excellent!

2024-08-22

Thank you all

2024-08-21

Hotel good location , lovely breakfast , staff great and helpful . Enjoyed our time in Florence, thankyou .

2024-08-20

All staff were very friendly & helpful

2024-08-19

👍💐

2024-08-17

Amabilité et professionnalisme du personnel de la réception

2024-08-18

I had a lovely stay. Everything was wonderful. I’ll be back!

2024-08-17

Excellent male reception staff, gave advice, helped to book restaurants and were pleasant, friendly every time we used their services

2024-08-17

Thanks for all attention given to us by the above teams and room service 👍

2024-08-16

To all at HB, Keep up the great work. We thoroughly enjoyed our stay.

2024-08-14

Great hotel wonderful stay

2024-08-14

The best hotel in Italy so far, excellent staff

2024-08-10

Merci pour le gâteau d'anniversaire

2024-08-08

Every staff member was on point. Leadership should be proud since I feel the property and the staff do the best they can with all resources at their disposal

2024-08-09

Best hotel ever! Haven’t slept that good in years! Breakfast was great!

2024-08-08

Muchas gracias a todos por hacernos agradable la estancia

2024-08-09

We had an absolutely wonderful time here on our first stay in Florence. The entire staff was stellar, the food delicious and the accommodations comfortable.

2024-08-08

It's been a pleasure staying here, and I would like to give many thanks to the staff, they have been so kind and friendly.

2024-08-07

Персонал, без исключения, вежлив, доброжелателен, готов помочь незамедлительно по любому вопросу.

2024-08-07

Замечательный отель, прекрасные завтраки. Очень вежливый персонал.

2024-08-07

Très bon accueil lors de notre arrivée. Me personnel est très cordial et disponible. Très bonne expérience Florentine.

2024-08-06

Thank you having us over in a perfectly well managed hotel and offering a great service at check in/out, during breakfast and keeping our room perfectly clean! : )

2024-08-04

Un grand, grand merci à Mohammad Ali Safdari et à son collègue qui parle français !

2024-08-03

Le Personnel est très accueillant, agréable et souriant. Professionnel. Service de qualité

2024-08-01

Hôtel magnifique, personnel très sympathique et à l’écoute, propreté irréprochable, situation impeccable

2024-08-01

Service impeccable

2024-07-31

Muchas gracias a todo el personal. He de destacar la limpiaza y orden de la habitación.

2024-07-30

Enjoyable stay, Very professional and friendly at the same time

2024-07-28

Really enjoyed hotel and staff. Excellent breakfast.

2024-07-27

Thank you for your kindness and professionalism

2024-07-24

You all made our first holiday together very special - thank you all very much

2024-07-24

We first were put in a room 211/212 it was very perfumed. The concierge was very quick to respond and move us to room 215. All staff were very welcoming helpful and friendly. The breakfast staff were truly lovely. They were so welcoming every morning. Maria? Was lovely, so helpful and warm.

2024-07-21

The hotel was lovely. We would stay there again in a heartbeat. Thank you.

2024-07-21

I just want to thank the staff in general for their wonderful attitude and willingness to help. It’s so refreshing to find courteous, kind individuals open to providing assistance when one is feeling overwhelmed by a new city and a language very different to one’s own

2024-07-21

Staff were exceptional. Perfect hotel, your breakfast was over the top. Will recommend this hotel to all my family and friends. Thankyou!

2024-07-20

Nicely run hotel 🙂

2024-07-20

The staff was accommodating during our stay in extending our stay due to a flight cancellation.

2024-07-20

Thanks to Simone for working out my refund for the driver that did not show up. Front desk for checking me in for my flight and printing my boarding pass!

2024-07-17

Thank you

2024-07-16

Mohammed was amazing at understanding our unique situation of needing a hotel ASAP due to an emergency. Our stay was great and everyones customer service was top notch .

2024-07-14

Thank you especially to the staff for my birthday cake and wishes. Such a beautiful experience for me on my birthday thank you!! ❤️

2024-07-12

The management's response addressing my unhappiness with the first room was prompt and greatly appreciated.

2024-07-11

Muchas gracias por todo

2024-07-10

Thank you. Excellent service

2024-07-09

Thank you for making our short break in Florence so memorable.

2024-07-07

Everyone was very friendly, helpful and professional. Great staff made the stay pleasurable .

2024-07-08

Nous avions la chambre 100 qui était très bruyante (rue, petit déjeuner, porte de garage adjacente). Nous avons demandé à changer et cela s’est fait sans difficulté. Nous avons été relogé à la 108. Très bien !

2024-07-05

Although we had problems as addressed above the reception team resolved them quickly and efficiently and apologies were offered.

2024-07-05

Thank you for a great 2 days and changing our room ...Angel was helpful and mohammed Ali

2024-07-03

Ringrazio in modo particolare la sig. Monica perché viene sempre incontro alle nostre esigenze e ci fa sentire quanto siamo importanti e quanto tenga alla nostra presenza così come noi amiamo in modo particolare l'hotel Botticelli! Quando veniamo a Firenze, sempre all'Hotel Botticelli se no rinunciamo. Non riusciremmo proprio ad andare in un altro hotel! Per noi Firenze è l'hotel Botticelli!

2024-07-04

Desk staff and morning man in breakfast area! So helpful and much appreciated! Thank you!

2024-07-02

To the front of house staff and the breakfast chef and staff. You are amazing!!!!

2024-06-29

Thank you very much for changing our room, making our stay a very pleasant experience.

2024-06-30

Had an issue with noise first night moved us to another room immediately

2024-06-29

Enjoyable and good location

2024-06-27

Enjoyed our stay and your location. It was easy for us to walk everywhere.

2024-06-27

Thank you for a great stay!

2024-06-25

Thank you for doing a great job taking care of us!

2024-06-24

I would like to thank everyone for a great stay and look forward to coming back

2024-06-24

Thanks for the courtesy and very pleasant attitude

2024-06-24

Gracias por haber hecho llegar a la habitación el vino espumante de obsequio

2024-06-24

Very good team

2024-06-24

Compliments for the management in all areas!

2024-06-24

You have a great team

2024-06-23

We had a very nice stay! We especially loved the breakfast!! Thanks!!

2024-06-21

Friendly and polite staff

2024-06-20

All of the staff were professional and very accomodating.

2024-06-18

All the staff was friendly and helpful.

2024-06-18

Staff were exceptionally friendly

2024-06-15

This was the best service we have ever received at a hotel. We will certainly be staying here again. I would like to acknowledge the young black man who works your front desk (we unfortunately forgot his name now), but we asked him for a restaurant recommendation and he not only gave us a recommendation, but also made a reservation for us and it ended up being one of the best restaurants that we went to during our entire 2 week trip. Hopefully you will be able to narrow down who he is and give him our gratitude for his wonderful service. Thank you again, and we hope that you maintain this quality of service in the future!

2024-06-14

Terrific job!

2024-06-12

Please pass along our sincere thanks to Simone and the rest of the front desk staff. Very helpful and kind. And such a beautiful hotel! Grazie mille!

2024-06-11

What a lovely touch to help us celebrate our trip with the sparkling bottle! The front desk people were always generous and hospitable.

2024-06-10

Thank you for switching our room at the last minute!

2024-06-10

The outstanding element was the friendliness of every member of staff including cleaning staff . A really good team .

2024-06-09

Another very enjoyable stay. All staff were very friendly & helpful

2024-06-09

We had a wonderful stay. Everyone was lovely. Thank you

2024-06-09

Greeting us on our arrival Francisco and his young colleague were very kind, helpful and good humoured. Thank you to them!

2024-06-07

The staff was so helpful

2024-06-04

Der Service, den das Personal bietet, ist wirklich sehr gut.

2024-06-03

Grazie per la cordialità. Buon albergo con posizione ottima

2024-06-03

Thank you to management for assisting with our requests for changing rooms.

2024-06-03

Great Hotel and Service, very good job! Thank you!

2024-05-29

People at front desk were very helpful with any questions we had.

2024-05-27

The rooms were a bit small but we somewhat expected that. We received a bottle of champagne which was a very nice surprise and we ended the day with it.

2024-05-27

Thank you Mohammed. You are an excellent ambassador for the hotel.

2024-05-26

Breakfasts were fabulous as were the breakfast staff

2024-05-26

Thank you for your help during outlay.

2024-05-25

It was our first time in Europe and your staff helped us to form an impression of Italy that top-notch. Thank you.

2024-05-25

ripeto: essere accolti, al check in e alla colazione da due uomini gentili sinceramente e con quel sorriso autentico di persone che fanno con passione il loro lavoro cambia completamente il senso dell'ospitalità. o meglio dà all'ospitalità il senso che dovrebbe avere. anche in un mondo veloce e antipatico come quello del turismo d'assalto

2024-05-24

All of our interactions with the staff we very professional and helpful. Top quality!

2024-05-24

The staff went out of their way to help with dinner reservations. The restaurant were excellent. Thank you

2024-05-22

Multiple workers gave us wonderful restaurants and bar recommendations. We also had decorations in our room for our honeymoon. Your staff is incredible and we will definitely be returning.

2024-05-22

The entire front desk staff was very helpful and friendly. They provided us recommendations for us as needed and assisted us in finding specific stores and artists.

2024-05-21

Bitte behalten Sie so Kollegen wie Hr.Mussa so lange es geht. Lg.Hannes und Bettina

2024-05-21

Thank you. Friendly, hospitable, helpful, thoughtful and kind

2024-05-20

Front desk very helpful

2024-05-20

Everyone at the desk were very helpful and courtiest no matter what we asked for.

2024-05-19

The hotel staff was great our last day we were there I had broken my ankle and the hotel staff helped me into the hotel and even to my room. They even let me use a desk chair to get around in the room. I can’t remember the gentleman’s name that was at the desk the night we got back from the hospital but he was great he was very kind and even helped us get to the room. He even helped us out to the car when it was time to leave. We would recommend this hotel greatly. I would also like to that the hotel management for giving us a bottle of champagne even though we left it behind.

2024-05-18

The checkin and concierge staff were excellent! Thank you!

2024-05-17

Friendly staff

2024-05-17

Beautiful hotel well run. Other than my room key, everything was terrific.

2024-05-14

Really friendly, happy staff who were excellent. I sprained my ankle and ice was sent up to the room straight away. Thank you also for the complimentary prosecco for our special celebration - very special!

2024-05-11

Agradezco la colaboración de la Sra Anita Srta Doej. Sr Angel y Sr Kevin y su buena disposición También la recepción y el personal de limpieza atentos y dispuestos a ayudarnos Muchas gracias a todos ellos

2024-05-11

En general a todo el personal SIN EXCEPCION, por la profesionalidad, eduación y buen trato superando totalmente nuestras propias dificultades con el manejo del idioma

2024-05-10

Thank you everyone was so great .

2024-05-08

Booking of restaurants, general information.

2024-05-09

Thank you for the incredible friendly and helpful staff. They are so well trained in guest relations

2024-05-09

Your staff is perfect and friendly. Yours was the second in three hotels we have stayed in Italy and we have yet to encounter staff as well trained as yours. They are a credit to your establishment.

2024-05-06

This was our second time staying at this hotel and it was fantastic. The staff alone was so incredibly helpful and made our time in Florence more enjoyable. A huge thank you to Muhammad Ali and Musa!

2024-05-03

Staff was attentive and helpful during our stay.

2024-04-30

Enjoyed our stay very much. Staff so helpful. Breakfast fantastic as is the location

2024-04-29

We enjoyed our stay. Very friendly staff. Ana was the best at serving us breakfast

2024-04-29

Thank you to the staff for being so helpful and friendly

2024-04-29

Staff was very friendly and helpful

2024-04-28

Thanks for a lovely stay.

2024-04-27

Very well received at arrival. As only stayed one night cannot add much more apart that breakfast was well served by a lovely smiling lady... 😊

2024-04-27

Allgemein war alles gut. Betten sehr gut

2024-04-26

Thanks for a wonderful experience.

2024-04-25

Tanks to the team that kept our room clean and nice

2024-04-23

Wonderful stay. Thank you.

2024-04-23

Muy buen servicio muy amables

2024-04-23

We enjoyed the location and staff were awesome. Just our room was really noisy as mentioned.

2024-04-23

Very enjoyable

2024-04-22

Helped me when my stupid travel agent screwed up my booking and seemed very concerned

2024-04-22

Every staff member we encountered was polite and helpful!

2024-04-22

Great stay

2024-04-22

Concierge was very polite and helpful!

2024-04-21

As above. Staff were wonderful. And the coffee lady in the morning was bright and cheerful.

2024-04-20

thank you for the best croissants in the entire world

2024-04-20

Thank you for a wonderful stay, breakfast was great and the staff were very friendly!

2024-04-20

Everyone we spoke with at the front desk was really kind and helpful. Thanks for making our trip great!

2024-04-20

We had a great time, and the staff was very professional and courteous!

2024-04-18

Thank you!

2024-04-17

We would have appreciated air conditioning in the room as we stayed when the weather was very warm.

2024-04-17

Your staff are generally very helpful and pleasant throughout the hotel which creates a lovely atmosphere. Please pass on our thanks.

2024-04-16

Thank you to the wonderful team x

2024-04-15

Thanks for having such a good staff! Giovanni welcomed us and was always willing to help by answering our questions. The sitting areas available in your hotel were very nice allowing us a space to meet with our friends. We stayed in two additional hotels during our visit to Italy and yours was my favorite because of its charm!

2024-04-15

Great location and nice staff

2024-04-15

Thanks to housekeeping, the breakfast staff and the front office for all they did to make our stay memorable.

2024-04-15

Simone, Anna

2024-04-13

The person in charge on April 8 upgraded our room with a fan because of no A/C on a very hot day. The breakfast is fantastic.

2024-04-13

Thank you for changing my room from 202 to 104 because I wanted a bathtub. Room 202 was extremely hot. Room 104 was fantastic.

2024-04-11

Thank you to all staff, particularly front desk who were helpful with information, reservations, suggestions

2024-04-11

grazie, speriamo a presto

2024-04-11

Everyone was open courteous and accommodating. Lovely staff

2024-04-11

Bene!

2024-04-08

thank you for a wonderful family vacation. your hotel location is wonderful

2024-04-06

Front desk and ALL other workers were extremely helpful and catered to our most needs. Was very happy to find they had my gold cross I accidentally left at breakfast

2024-04-06

Thank you for a relaxed stay in your hotel.

2024-04-05

Thank you for your help on arrival especially as we had no luggage.

2024-04-05

Merçi au personnel

2024-04-02

Un ringraziamento alla signora Monica Brugnoni, spero di non aver sbagliato il cognome. Questa mattina, siamo partiti e al momento di ritirare i bagagli in hotel era presente alla reception.Ho avuto la sensazione netta che non fosse lì per caso, ma posso sbagliare, e che abbia voluto salutarci e ringraziarci e questo mi ha fatto un enorme piacere. Di questo La ringrazio sentitamente!

2024-04-03

Thank you for a wonderful stay! Really appreciated the umbrellas we got to borrow for a rainy day in Florence.

2024-04-02

Thanks for providing pleasant environment and good services to us

2024-04-01

I stayed by myself for six days and was greeted by everyone with the utmost courtesy and respect. The room was extremely clean. I loved the personal touches like the handwritten welcome note and Pasqua chocolates! When I asked for a take-away breakfast because I had a 4:30 am departure, that request was fulfilled cheerfully. The daily breakfast was delicious and location was perfect. I am just sad to learn that the Botticelli will be undergoing renovation to a 5-star boutique spa hotel, because I will not be able to afford staying there after the change and I had really looked forward to coming back someday to stay again!

2024-04-02

Great service, wonderful stay.

2024-03-29

Our stay was wonderful. Staff was amazing

2024-03-29

Thank you so very much for making our first stay in Florence amazing! We appreciated all of the help with taxis and anything we asked! Wonderful staff!!!

2024-03-26

Thank you we had a lovely stay

2024-03-25

Continuez ainsi tout est parfait !

2024-03-26

We enjoyed our stay at this hotel immensely!! I want to say Thank you to the hotel staff for getting me a toothbrush and toothpaste. I forgot to pack my toothbrush and toothpaste.But the hotel staff came through! We were impressed that our room had a bottle of wine with a welcome letter ready for us.That was so sweet of you guys!!! My husband and I will be staying again at this hotel.Thank you so much! Mario and Leigh Coto

2024-03-26

Excellent sejour

2024-03-23

For guidance on where to go for food, trips etc.

2024-03-23

Thanks

2024-03-23

We had a very pleasant stay, thank you all.

2024-03-22

Well rung hotel.Friendly and pleasant staff.

2024-03-22

thanks the guys looked after us well especially the kids

2024-03-20

Schönes Hotel, tolle Lage, super Service und Frühstück, nur das Zimmer war extrem klein

2024-03-21

Your staff members are of a 5 Star establishment

2024-03-20

Was a wonderful moment when we entered our room tht you prepared special fo our 50th anniversary with the heart made of red rose pedals on the bed and the chilled Prosecco.

2024-03-19

Un grazie alla direttrice per la cortese lettera di benvenuto accompagnata dal gradito omaggio dei biscotti di prato

2024-03-19

Your staff, was top notch, they treated us so well.

2024-03-18

Grazie, mi piace stare in quest hotel . Sono stata in hotel Botticelli 3 volte e tornerò volentieri!

2024-03-18

This was one of the best stays we had from the other hotels we stayed at on our 10 day trip. My husban got hurt on a vespa ride and Simon helped him get in for an xray. (Not positive thats his name) Everyone was great at the hotel and the room was comfortable. We would definitely stay again.

2024-03-17

Merci beaucoup pour votre gentillesse, votre compétence et votre disponibilité tout au long du séjour qui a rendu ce moment a Florence inoubliable. Ce sera un immense plaisir de revenir encore.

2024-03-15

Wonderful people who greeted us!

2024-03-16

Grazie mille! 👏

2024-03-16

We thoroughly enjoyed our stay and we wee given prosecco for my birthday along with a lovely message.

2024-03-11

Thank you very much for the kindness and helpfulness we received every minute while we were at the hotel!

2024-03-07

Ans gesamte Team

2024-03-07

Thanks so mutch on the welcoming. I arrived befour the check-in time and they were kind enough to let me leave my bags in my room. Were very clear and explained everything. Top Notch. contgrades.

2024-03-07

grazie per la cortesia ricevuta nel soggiorno.

2024-03-07

The staff were some of the most helpful I have come across, nothing was to much trouble.

2024-03-04

Thankyou for changing our room so quickly after our request

2024-03-04

A lovely stay. We'll looked after. Thank you

2024-03-04

As mentioned earlier my partner and I could not fault the Hotel Botticelli and all its staff who went beyond normal expectations. To put it in a few words we had a most enjoyable and exceptional stay a few days ago

2024-03-03

Wonderful stay

2024-03-03

Very good location and you have an excellent team of staff.

2024-02-29

The staff at the front desk was very friendly, professional, and helpful.

2024-02-26

Grazie mille. Il nostro soggiorno è stato molto produttivo.

2024-02-26

Sono stato accolto come non mai.. ricevendo un servizio impeccabile in ogni momento. Difficilmente ho trovato un hotel così attento ai piccoli dettagli, che variavano dalla pulizia all’ordine della camera.

2024-02-25

Lo staff molto professionale e gentile. Vi ringraziamo x l'accoglienza

2024-02-26

Ottimo servizio, personale attento, disponibile e cortese.

2024-02-24

Sehr freundliches Personal,sehr sauber, Frühstücksbuffet sehr gut,ein sehr angenehmer Aufenthalt.Das Hotel ist weiter zu empfehlen.

2024-02-24

Grazie per la gentilezza e disponibilità

2024-02-25

Very convenient location. Friendly staff. I had a wonderful stay in Florence.

2024-02-25

Agrdezco la amabilidad del personal en todo momento

2024-02-23

Tutto il personale è stato eccellente. La struttura è molto bella, curata e in ottima posizione sia se ci si trovi per lavoro che per turismo.

2024-02-20

We have stayed with Botticelli’s multiple times. For its central location yet quiet and a restful place. We appreciate the staff immensely in how hard they work to make our stay comfortable, clean, and safe . The staff is so helpful in making information readily available and transparent in their pricing. I recommend it to all visitors for Florence!

2024-02-18

Vous pouvez être fier de vos employés

2024-02-18

Très bien

2024-02-19

Thank you for a near almost perfect stay

2024-02-19

il mio è stato un soggiorno breve, una sola notte, ma davvero lo avete reso confortevole. complimenti al personale, un fiore all'occhiello del vostro hotel. grazie di tutto:)

2024-02-18

Bravi. Ottima accoglienza, cortesia e precisione.

2024-02-18

Personale molto disponibile efficiente e simpatico

2024-02-17

Bravo !! Hotel tres bien situé et tres bien accueilli.

2024-02-16

Grazie e complimenti

2024-02-12

Un grand merci pour cet agréable séjour

2024-02-12

The reception of stuff was very good. They managed to give us the room sooner than 14h (it was ready and much more convenient for us), they oferred us a welcome drink. Accepted to keep our luggage in storage for few hours on our check-out day. Were overall, corteous and accomodating.

2024-02-09

Personale molto gentile e disponibile.

2024-02-09

Calidad y atención

2024-02-09

A Romina Comme cité plus haut

2024-02-06

Thanks for 5 days in a very tidy, nice and quiet room, we enjoyed it very much.

2024-02-05

Tutti gentilissimi

2024-02-05

Siamo stati bene. Complimenti a tutti.

2024-02-04

Ringraziamo per la gentilezza e ottimo trattamento ricevuto

2024-02-02

Thank you to staff for hospitality

2024-01-30

Lovely friendly staff :))

2024-01-28

Ringrazio il personale per la cortesia e disponibilità.

2024-01-25

staff gentilissimo, disponibile, discreto; albergo tranquillo e molto pulito

2024-01-24

Gracias por todo, hicisteis muy fácil nuestra estancia en Florencia. Desde luego que si volvemos a la ciudad repetiremos con vosotros.

2024-01-23

Ok

2024-01-23

Thank you for allowing us an extra 45 minutes after checkout. Thank you for helping me make a call. Very nice breakfast and courteous cleaning staff

2024-01-24

Ottimo hotel in centro Firenze, bravi!

2024-01-22

Siamo contenti del soggiorno

2024-01-22

Molto bravi

2024-01-20

Thanks to the team. We had short stay but nice one.

2024-01-19

A todos los empleados por la amabilidad y diligencia en las consultas

2024-01-19

Grazie !!!

2024-01-19

A todo el personal del hotel,por su amabilidad y profesionalidad

2024-01-19

Profesionales, amables,servicio desayuno muy bueno

2024-01-16

Les agradezco todas sus atenciones, amabilidad, confianza y honestidad. Olvide mis lentes obscuros en la habitación y me los guardaron hasta que mi hija pudo ir por ellos. Muchas gracias!!!!

2024-01-15

Very helpful

2024-01-14

Again, thank you to everyone who made our stay enjoyable. Where nothing was too much trouble.

2024-01-12

Grazie per la gentilezza e la cortesia :-)

2024-01-09

Thank you for a wonderful stay, all of your staff made our stay very special and would recommend anyone to stay at your hotel

2024-01-10

.

2024-01-10

Complimenti per la cortesia e professionalità del personale

2024-01-07

Grazie alla direzione e a tutto il personale dell'hotel per la cortesia e la gentilezza.

2024-01-06

Grazie di cuore per la stupenda accoglienza che ci avete riservato: mia moglie ed io siamo rimasti molto soddisfatti all'arrivo, non ce lo aspettavamo ma ci ha fatto molto piacere. Inoltre, dopo la sorpresa iniziale, siamo rimasti veramente contenti della camera che ci avete riservato: molto, molto bella!

2024-01-07

Grazie mille to the team who were so attentive and warm. The hospitality shines throughout my stay and it really made a huge difference.

2024-01-05

Ringrazio in modo particolare le signore alla reception, che hanno saputo rispondere a tutte le mie richeste. Vorrei anche ringraziare la signora addetta alla sala colazione

2024-01-05

Grazie per la cortesia e la disponibilità. Siamo stati bene e abbiamo apprezzato la vostra struttura

2024-01-04

Great location, great service and perfect size hotel for our stay. Breakfast was excellent, very comfy bed, room a bit on the small size, but clean and good value (booked through Secret Escapes)...and excellent service from receptionists.

2024-01-04

I thank the team for making the stay pleasant and comfortable and for the favourable consideration of all requests raised by us

2024-01-04

Très agréable hôtel

2024-01-04

Grazie per il bellissimo soggiorno

2024-01-03

thanks a lot for your help

2024-01-02

Everyone was extremely helpful and courteous.

2024-01-02

Merci pour la petite attention laissée dans la chambre pour le nouvel an.

2024-01-04

Thank you so much for making us feel welcome. Your staff is very friendly and helpful.

2024-01-01

Gracias por todo

2023-12-31

Personale professionale e cortese

2023-12-29

Special thanks to Fomina, who booked me an excellent tour guide, Letezia, who is an expert on the history of art and architecture and gave me two tours of truly wonderful depth and breadth. Those two tours really made my trip complete.

2023-12-29

Grazie per averci accolto con calore e professionalità è’stato un soggiorno bellissimo

2023-12-29

Merci pour tout Une fois de plus tout était parfait

2023-12-25

We had a very Nice trip. So thank you!!!!

2023-12-25

Wonderful team! Made our first stay in Florence lovely.

2023-12-24

Thank you for a wonderful visit! I was in Florence after some knee surgery and needed somewhere close to the things I wanted to do where I could come back and rest after walking. Your hotel was perfect!