Hotel Palazzo Papaleo

2025-09-16

The front desk was wonderful. Very welcoming and helpful, over and above anything expected, both at greeting and our checkout.

2025-09-11

We felt very well looked after. Excellent service from before we arrive we until we left. I also want to say that I originally booked the wrong dates ie the week after by mistake. And even though the rate was non refundable the hotel refunded us. I then rebooked fire the correct dates. Very grateful.

2025-09-08

The team was great : starting from very helpful reception, through room and common areas maintained clean , restaurant and breakfast room exceptional services - everything was just great !

2025-09-07

n/a

2025-09-01

Grazie per la completa disponibilità e cortesia

2025-08-28

Thanks to your reception staff - nice to deal with

2025-08-27

Tutti super gentilissimi

2025-08-26

very helpful staff!!!

2025-08-23

Grazie di tutto

2025-08-18

Grazie per la gentile e professionale accoglienza!

2025-08-17

vi adoro sicuramente tornerò di nuovo a trovarvi

2025-08-10

Complimenti

2025-08-08

Staff was very nice and pleasant including the overnight person (I think his name was emanual?) When I came down to lobby floor in middle of night)

2025-08-03

Grazie mille. Contentissimi come sempre.

2025-07-30

Merci pour tout ! Vous avez rendu ce voyage magnifique. Votre gentillesse et professionnalisme digne d’un palace 🙏🏼

2025-07-23

Whole staff was just WONDERFUL

2025-07-20

Really relaxing stay.

2025-07-19

Muchas gracias por todo

2025-07-19

Super hôtel ! Très bel accueil. La chambre était très bien ainsi que le petit déjeuner qui était super. Nous recommandons et nous reviendrons.

2025-07-16

Very kind and detailed explanations about arrival location

2025-07-16

Le personnel extrêmement sympathique

2025-06-28

Dear Palazzo Papaleo Management Team, We recently had the pleasure of staying at your hotel during our holiday in Italy, and we wanted to take a moment to express our heartfelt appreciation. From the moment we arrived, we were struck by the beauty and freshness of the hotel. Everything was immaculately clean, tastefully decorated, and had a warm, cosy atmosphere that immediately made us feel at home. Our room was not only beautiful but incredibly comfortable, and the air conditioning was truly first class – a detail that made a real difference during the warm summer days. What truly made our stay exceptional, however, was the hospitality. From reception to the breakfast team, bar staff, and housekeepers – every single person we met was genuinely kind, attentive, and professional. It was, without exaggeration, one of the best hospitality experiences we’ve ever had. We felt genuinely cared for in every interaction, which elevated our entire holiday. Thank you for creating such a memorable and welcoming environment. We look forward to returning and will gladly recommend your hotel to friends and family. Grazie mille e warm regards, Angelo and Petra Modica

2025-06-25

I thank all of the staff, they are always attentive, welcoming and very caring. I have been to Papaleo many times since 2008.

2025-06-19

Thanks for all

2025-06-13

Excellent customer service- lovely staff and very efficient

2025-06-13

Matteo was very welcoming and proficient

2025-05-29

Special thanks to all the management for helpung us park our car and get our luggage in.

2025-05-22

Great stay

2025-05-20

Bravo pour la qualité du service apporté à vos hôtes et le soin mis à la propreté des chambres.

2025-05-18

Perfekte Betreuung in wunderschöner Umgebung

2025-05-14

Thanks Matteo … plus the other ladies and cleaners were nice

2025-05-08

Merci à Alvaro! e tuoute l equipe

2025-05-07

A very enjoyable stay, we felt very welcome

2025-05-05

Il personale è molto professionale, gentile e accogliente. Bravi

2025-05-02

We had a lovely stay and were treated exceptionally well by all staff members. Thank you!

2025-05-01

Loved the welcoming check in - the place is fantastic

2025-04-28

A wonderful experience, very helpful and friendly staff. Would highly recommend this hotel.

2025-04-25

The staff was terrific accommodating our bikes and offering great dining suggestions. Also very helpful for transportation and accommodating an early departure to obtain breakfast. Rooms were clean and rooftop was terrific. Very much appreciate the warmth and hospitality.

2025-04-23

Ringrazio soprattutto per l’attenzione a colazione per me che sono celiaca.

2025-04-21

Magnífica la terraza para los desayunos

2025-04-18

Thank you for your hospitality!

2025-04-18

Die Freundlichkeit und die Gastfreundschaft des gesamten Personals ist einzigartig. Danke, es war ein wunderbarer Aufenthalt!

2025-04-17

Ringrazio per la cortesia e la disponibilita dele personale

2025-04-14

Thank you for a really nice stay!

2025-04-14

Complimenti allo staff per l'accoglienza riservataci, per la professionalità e la cura nel servizio durante la prima colazione.

2025-04-09

Wir waren sehr gern in Ihrem Haus. Die ruhige Lage in der historischen Altstadt und die Aussicht auf’s Meer sowie die Freundlichkeit aller Mitarbeiter:innen hat uns sehr gut gefallen.

2024-11-02

Very nice and flexible lady welcomed us speaking an excellent French too. Very pro and nice

2024-11-01

Thank you for our lovely stay and for not getting too mad with us when we misplaced two cards! Also thank you for parking our car for us 😊

2024-10-31

Merci beaucoup pour l’accueil, les conseils et le suivi après le séjour.

2024-10-31

Séjour très agréable dans un établissement patrimonial magnifique et un accueil très chaleureux d’une équipe attentive aux besoins de ses hôtes.

2024-10-30

Mer ci pour votre accueil Nous avons passé un super séjour !

2024-10-30

Thanks for all that you did during our stay

2024-10-30

The front desk staff were so helpful and always pleasant and welcoming.

2024-10-28

Complimenti alla reception per la completezza delle informazioni fornite

2024-10-28

From the moment we arrived at the reception until we left two days later everything was perfect - the friendliness, our beautiful room with balcony and terrace and the gorgeous breakfast that kept us going all day. A special thanks to the terrace bar staff - Christiana’s and Guiseppe’s knowledge and outstanding service made our visit even more special. Looking forward to going back.

2024-10-27

The breakfast staff was very sweet and accommodating. The front desk staff were extremely helpful.

2024-10-25

Beautiful hotel. Great staff.

2024-10-21

Patricia and Christina were excellent as we're the breakfast staff and concierge

2024-10-21

Thanks for making our stay so memorable

2024-10-17

To Matteo he was excellent

2024-10-17

Many thanks to Mateo who was extremely helpful in all aspects of our stay. Nothing was too much trouble for him from explaining the local history and city layout to a full guided tour of the hotel. Completely different to many other hotels we have stayed at. Excellent service as well as other staff who looked after us in the wonderful rooftop bar, breakfast and room service. Five Star 👍👍

2024-10-16

Everything was great, thank you so much

2024-10-15

Complimenti per la disponibilità gentilezza e accoglienza alla reception

2024-10-14

Nous avons adoré notre séjour. Merci beaucoup! Un hébergement d’exception.

2024-10-12

Merci pour la disponibilité du personnel et de leurs petites attentions pour les clients

2024-10-08

Thank you for a wonderful stay! It was smooth from check in to departure. I wish we could have stayed longer. The staff was excellent and rooms were beautiful.

2024-10-08

Lovely staff…welcoming ans accomodating

2024-10-07

Staff where wonderful and very helpful.

2024-10-07

no

2024-10-07

Very enjoyable stay

2024-10-07

Das Haus ist wirklich liebevoll eingerichtet.

2024-10-07

Very pleasant, efficient and helpful.

2024-10-05

Sauber und sehr gut organisiert

2024-10-01

Excellent accueil et de très bons conseils pour notre séjour

2024-10-01

Buongiorno, io e la mia famiglia Ringraziamo di cuore tutto lo Staff dell’hotel per la gentilezza, la disponibilità e la Professionalità che abbiamo riscontrato pur avendo soggiornato per una notte.. Grazie davvero e Complimenti. Spero di poter soggiornare da voi in altre occasioni. Viale Davide e Degiorgi Miriam

2024-09-30

Service and accommodations were excellent

2024-09-30

Grazie alla ragazza della reception che ci ha ricevuti per la professionalità, la gentilezza e la competenza sui consigli ed i suggerimenti!!

2024-09-29

The front desk people were outstanding. Every one of them. Most helpful. Great hotel in a great town in a great country.

2024-09-28

On arrival Mateo was very friendly and provided us relevant information for our stay. Nothing was to much trouble for him. He even arranged transport at our email request. All staff were very good and looked after our needs. The hotel location was perfect and the hotel was very clean.

2024-09-28

Many thanks for a perfect birthday stay

2024-09-26

Many thanks to Anna at reception, Matteo and his colleagues at breakfast, and the staff at the pool bar. Everyone was welcoming, pleasant and helpful. We enjoyed the smiles and everything about our visit.

2024-09-26

Wonderful stay

2024-09-26

Excellent sejour Magnifique

2024-09-25

Great service! The hostess was so kind and gave us great advice on how to take advantage of Otranto and the surroundings areas. It was clear they wanted to make our stay convenient and to have the best time we could.

2024-09-25

Wir hatten einen sehr schönen Aufenthalt, danke

2024-09-25

The test of the staff are amazing from our arrival to departure all the staff in the hotel were outstanding. We are very impressed with the friendly high quality service they give and based on that would happily stay with you again and recommend you to friends.

2024-09-24

We loved our stay in your beautiful hotel. Staff are all so great and very helpful.

2024-09-23

The housekeeping staff kept our rooms clean and orderly. The front desk 3 were phenomenal, Matteo, Valentina and the 2nd woman whose name I forget but was wonderful.

2024-09-22

The hotel is so unique and so lovely. Our room was large, clean and comfortable. Breakfast was beautiful and we enjoyed the setting and the variety as well as the attention to service. The rooftop was spectacular. The garden is amazing and the the apertivo hour was such a wonderful experience!

2024-09-22

All of the desk staff were warm, helpful and professional.

2024-09-21

We had a lovely stay and would like to thank the staff on reception, who were so kind and helpful and the breakfast team, who work incredibly hard serving delicious breakfasts.

2024-09-21

Really enjoyed our brief stay. The welcome by the receptionist was terrific and we loved the breakfasts. A beautiful hotel with friendly helpful staff

2024-09-21

Lovely hotel in a great location in old tow. Staff were friendly and very helpful.

2024-09-21

We enjoyed our stay. Only item we would prefer to have a shower rather than a bath. Patrizia was excellent.