Hotel Palazzo Papaleo

2026-05-16

The tram was very nice and helpful during our stay

2026-05-10

Personnel très gentil et serviable

2026-05-01

Grazie a Erik

2026-04-30

Ho apprezzato la cortesia del personale, da quello alla reception, alle addette alle camere, al personale della colazione.

2026-04-26

Patricia was amazing and extremely helpful. She is a fantastic representative for your hotel

2026-04-18

Ottima accoglienza e grande disponibilità di tutto il personale

2026-04-17

The staff were very nice

2026-04-13

Thanks for a great stay. Lovely hotel with great staff

2025-11-02

Le personnel est remarquablement gentil, souriant.

2025-10-15

Reception staff

2025-10-01

Loved my room 22! Entire front desk staff were wonderful! From our early check-in, to 2 dinner reservations, local map suggestions & easy check out-they were all fabulous! We had a very early check-out, so appreciated the early coffee/pastry/banana to our room & warm golf cart ride to the parking lot. I hope to return next year with my husband. Gracie Mille!

2025-10-01

Thank you for being so gracious in providing wonderful restaurant recommendations and also providing coffee and snack for us in our rooms for our early morning flight as we left before your breakfast was opened. That was very appreciated.

2025-09-30

Everyone was very helpful and friendly

2025-09-26

Davvero un grazie di cuore a tutto il personale !

2025-09-21

personale disponibilissimo

2025-09-16

The front desk was wonderful. Very welcoming and helpful, over and above anything expected, both at greeting and our checkout.

2025-09-11

We felt very well looked after. Excellent service from before we arrive we until we left. I also want to say that I originally booked the wrong dates ie the week after by mistake. And even though the rate was non refundable the hotel refunded us. I then rebooked fire the correct dates. Very grateful.

2025-09-08

The team was great : starting from very helpful reception, through room and common areas maintained clean , restaurant and breakfast room exceptional services - everything was just great !

2025-09-07

n/a

2025-09-07

Sehr netter Empfang Topp Zimmer war schön. Tolle Dschterasse

2025-09-01

Grazie per la completa disponibilità e cortesia

2025-08-28

Thanks to your reception staff - nice to deal with

2025-08-27

Tutti super gentilissimi

2025-08-26

very helpful staff!!!

2025-08-23

Grazie di tutto

2025-08-18

Grazie per la gentile e professionale accoglienza!

2025-08-17

vi adoro sicuramente tornerò di nuovo a trovarvi

2025-08-10

Complimenti

2025-08-08

Staff was very nice and pleasant including the overnight person (I think his name was emanual?) When I came down to lobby floor in middle of night)

2025-08-03

Grazie mille. Contentissimi come sempre.

2025-07-30

Merci pour tout ! Vous avez rendu ce voyage magnifique. Votre gentillesse et professionnalisme digne d’un palace 🙏🏼

2025-07-23

Whole staff was just WONDERFUL

2025-07-20

Really relaxing stay.

2025-07-19

Muchas gracias por todo

2025-07-19

Super hôtel ! Très bel accueil. La chambre était très bien ainsi que le petit déjeuner qui était super. Nous recommandons et nous reviendrons.

2025-07-16

Very kind and detailed explanations about arrival location

2025-07-16

Le personnel extrêmement sympathique

2025-06-28

Dear Palazzo Papaleo Management Team, We recently had the pleasure of staying at your hotel during our holiday in Italy, and we wanted to take a moment to express our heartfelt appreciation. From the moment we arrived, we were struck by the beauty and freshness of the hotel. Everything was immaculately clean, tastefully decorated, and had a warm, cosy atmosphere that immediately made us feel at home. Our room was not only beautiful but incredibly comfortable, and the air conditioning was truly first class – a detail that made a real difference during the warm summer days. What truly made our stay exceptional, however, was the hospitality. From reception to the breakfast team, bar staff, and housekeepers – every single person we met was genuinely kind, attentive, and professional. It was, without exaggeration, one of the best hospitality experiences we’ve ever had. We felt genuinely cared for in every interaction, which elevated our entire holiday. Thank you for creating such a memorable and welcoming environment. We look forward to returning and will gladly recommend your hotel to friends and family. Grazie mille e warm regards, Angelo and Petra Modica

2025-06-25

I thank all of the staff, they are always attentive, welcoming and very caring. I have been to Papaleo many times since 2008.

2025-06-19

Thanks for all

2025-06-13

Matteo was very welcoming and proficient

2025-06-13

Excellent customer service- lovely staff and very efficient

2025-05-29

Special thanks to all the management for helpung us park our car and get our luggage in.