Hotel Promessi Sposi
Lingua
Hotel Promessi Sposi
Lingua2026-06-20
Thank you so much! I absolutely loved dealing with the hotel and the staff in every way.
2026-06-18
Breakfasts were excellent and the Breakfast supervisor lady was superb. Friendly, well organised and efficient, a real credit to your hotel. Please pass on our compliments to her.
2026-06-18
The staff at breakfast were exceptional, especially the lady in charge, also the variety of food was very good
2026-06-18
Evening bar staff, reception and breakfast staff were all amazing.
2026-06-18
The front desk staff was extremely pleasant, friendly and helpful-all of them!
2026-06-18
Breakfast staff.. Lady who seemed to be in charge very helpful. Remembered how we liked eggs. Came to tell people when buffet closing in case we wanted anything else. Stark contrast to friend’s experience at Griso. Breakfast lovely experience.
2026-06-16
Grazie di tutto un soggiorno, seppure brevissimo, molto bello Complimenti anche allo staff tutto al femminile del Giovannino; cordiale, gentile, e mai scontato.
2026-06-15
Very stylish boutique hotel. Nice location and ambience. Roof top bar is amazing. Breakfast is nicely presented, selection is various.
2026-06-14
Staff were outstandingly excellent in every way. Thank you. Housekeeping also outstandingly excellent.
2026-06-14
Agradezco mucho por todo el servicio brindado. Las chicas de limpieza muy atentas en todo y buscan solución, además de ser muy lindas atendiendo al cliente. Las felicito porque hacen excelente su trabajo
2026-06-12
I want to thank all the staff member, especially Lorenzo , Sara, Lara and many more. For their support and help in planing a wonderful and successful proposal to my fiance. Really great staff and enjoyable hotel from the rooms, breakfast options, bar and restaurant. 5 star from us. Kind regards, Ramon
2026-06-12
thank you for making the trip so special - we will most definitely be returning
2026-06-11
The dining room manager at breakfast was very nice pleasant.
2026-06-09
Very kind service at the breakfast, you employee was doing a fantastic job! In times like these, very nice.
2026-06-09
Excellent stay!
2026-06-09
Staff lovely and friendly and breakfast and dinner were great
2026-06-07
Maravilloso todo el equipo de restaurante durante los desayunos! La mejor atención y actitud
2026-06-06
The lady running the breakfast service is excellent.
2026-06-06
Thank you to all staff who were friendly & professional. Special mention to breakfast room staff who were welcoming & pleased to see us every morning.
2026-06-05
Staff exceptional both in reception and at the breakfast
2026-06-05
Sono del Messico e ho soggiornato per due giorni. La cosa che mi è piaciuta di più è stata la colazione: tutto era davvero delizioso. Ho soggiornato lì per motivi di lavoro, ma l'hotel, il cibo, il servizio e la vista hanno fatto sembrare questo viaggio di lavoro più una piccola vacanza che un impegno professionale. Grazie mille!
2026-06-04
Thank you for the pleasant stay we had this week. Friendly reception and bar staff made it a good experience. The a la carte dining experience we had one evening was amazing. We must also say a special thank you to Monica and the breakfast staff for their friendly welcome each morning.
2026-06-02
Ottimo soggiorno, accoglienza professionale e esaustiva nelle nostre richieste
2026-06-03
Nice room. Other than no drink it was a beautiful stay.
2026-06-03
Great service always friendly and helpful staff.
2026-06-03
All staff very welcoming and helpful, room and facilities spotless, breakfast ladies very happy and attention to detail, called us by our names and nothing was to much trouble thank you
2026-06-03
Excellent front desk staff!
2026-06-01
Der Aufenthalt war insgesamt perfekt, von der reservierten Parkgarage angefangen bis zum guten eigenen Restaurant und auch das gute Frühstück. Die Zimmer sind modern und gut ausgestattet! besonders erwähnenswert sind die freundlich und hilfsbereiten Mitarbeiter an der Rezeption aber auch im Restaurant da Giovanni.
2026-05-30
Staff very professional
2026-05-30
We had a great stay at the hotel
2026-05-30
I traveled with my son. We were originally in a room that had a glass door separating the shower from the room. That did not afford us enough privacy, so the staff moved us to a more suitable room. Many thanks. I was also pleased by the excellent breakfast buffet and cheerful service. The Lisander restaurant was a lovely experience, too.
2026-05-28
Merci beaucoup
2026-05-29
Thank you All the staff was pleasant & helpful
2026-05-28
Tout votre Personnel est très Accueillant, souriant et à l’écoute. Le Roof top est un lieu vraiment agréable.
2026-05-29
The hotel staff was very nice especially at breakfast.
2026-05-26
Friendly and helpful staff.
2026-05-24
Vielen Dank besonders für den zuvorkommenden Service beim Frühstück und im rooftop.
2026-05-25
We had a nice experience at our stay
2026-05-21
Nice stay
2026-05-20
Great team we thoroughly enjoyed it
2026-05-19
Alll the staff were so helpful and a delight.
2026-05-19
Everything was wonderful. Views. Food , housekeeping, staff was wonderful
2026-05-19
I had a wonderful stay recently. All staff were extremely friendly, courteous and professional.
2026-05-18
Un grand merci à tous pour votre bienveillance, votre professionnalisme et vos sourires.
2026-05-17
Wonderful hospitality!
2026-05-16
Compétence et professionnalisme de l'ensemble du personnel
2026-05-16
I truly can not say enough about the ladies in the breakfast restaurant. They are efficient. Smiling. Happy to please.
2026-05-16
Very friendly and helpful staff
2026-05-15
Buen trato de recepción con mi persona.
2026-05-14
Alle Mitarbeiter waren sehr nett und zuvorloemd
2026-05-13
Grazie per tutti. It must be a challenge to accommodate groups, and we appreciate your efforts.
2026-05-13
The staff was attentive and polite.
2026-05-10
Check in was smooth, luggage delivery and pickup was smooth.
2026-05-10
The dining manager in the breakfast room was wonderful! Very welcoming and helpful. The dining staff was very professional and responsive.
2026-05-10
Hostess & staff at breakfast very welcoming & gracious. Bartender one afternoon also helpful & pleasant to work with. Porter was very efficient. And Ila at front desk on checkout worked very hard to correct an erroneous charge to our room from restaurant, I am hoping she succeeded.
2026-05-08
Lorenzo and letitza were amazing with regards to booking and enquires. Great attitude of the staff
2026-05-07
Très bel hôtel et personnel attentionné,accueillant et efficient
2026-05-07
Все продумано до мелочей, отличный отель , красивое место, приветливый персонал.
2026-05-05
Housekeeping was wonderful.
2026-05-03
The staff was very pleasant and helpful.
2026-05-04
Your excellent care of all of our wedding guests was exceptional! We were always treated with a warm welcome and smile. All staff went above and beyond to help in anyway! I hope we can return again some day! Grazie dal profondo del cuore. Julie Andresen ( mother of the bride❤️)
2026-05-03
We had a lovely stay! The room was beautiful, breakfast was delicious and nourishing, and the spa was so relaxing. All of the staff were kind, professional, and very helpful. We would absolutely return to this hotel!
2026-05-03
Desk staff was very helpful
2026-05-03
An excellent few days stay especially the female manager in the breakfast room. She was superb.
2026-05-02
We can’t thank everyone enough! Your hotel was amazing! Federica put on a welcome dinner for us and her and her assistant were over the top fantastic! Service was exceptional! She accommodated last minute changes with absolute grace. My son was so happy to have had his event at your hotel. Emanuel was very nice to work with as well! Thank you to everyone at the hotel. I don’t know the names of the front desk but they were kind with all Types of questions thrown their way. Thank you again! Denise Hountalas
2026-04-29
Reception and breakfast staff extremely friendly
2026-04-30
The young ladies and bar staff on check in day were fantastic
2026-04-27
We had a very pleasant holiday, the hotel is very nice. The best experience was a tour on your new boat during a few hours with Matteo who is an attentive nice and professional captain, and he showed us around and told us a lot of the local area and villages. We really recommend a boat tour !
2026-04-28
Merci à Matheo pour son professionnalisme lors de notre sortie en bateau
2026-04-28
Abbiamo fatto un giro di 3 ore con la vostra barca, e’ stata un’esperienza bellissima ! La barca è davvero bella, nuova, pulitissima e Matteo e’ stato un comandante gentilissimo, simpatico e molto professionale ! Giro in barca super consigliato !
2026-04-27
We had a wonderful stay with our four legged friend Staff were so very helpful and friendly . Staff in breakfast room very efficient and welcoming and breakfast was superb . Roof terrace a brilliant addition views were breathtaking . Design of the plants around our balcony a brilliant idea . Thank you for a wonderful stay with our.
2026-04-27
l’accueil et la propreté des lieux
2026-04-26
Beautiful place. Great location in Florence
2026-04-25
Grazie tante per tutto, sopratutto il personale gentilissimo e affabile...
2026-04-25
Thank you for your service
2026-04-24
All staff were very pleasant and helpful
2026-04-24
Grazie for friendly staff and for arranging our transport to Linate.
2026-04-23
Excellent breakfast service
2026-04-20
A special mention must go to the outstanding reception staff,housekeeping and, of course, to our captain Matteo.
2026-04-19
Everyone is so kind. Housekeeping is amazing! Bar tenders were great!
2026-04-17
merci pour la qualité et la simplicité de notre séjour
2026-04-17
Clean
2026-04-16
Спасибо всё было прекрасно и уютно.
2026-04-14
Receptionist (from Bulgaria) was extremely accomodating
2026-04-12
The staff was really kind. The boat ride was a great experience. Looking forward to return.
2026-04-12
All of your staff is superb!!! outstanding!!!!
2026-04-11
The receptionist called Gira, I think, was really helpful. She speaks Spanish which helps even more.
2026-04-09
Sorry for not getting her name, but the woman who greeted us at breakfast each morning is outstanding. So friendly and ensuring we were well satisfied.
2026-04-09
The breakfasts staff facilitator, she was very nice and efficient. I can tell she works very hard and takes pride for her role.
2026-04-07
Bonne attention du personnel et surtout au petit déjeuner.
2026-04-07
Excelente estadia. Parabéns
2026-04-06
Great hotel. amazing location and very friendly staff. thank you for a wonderful stay.
2026-04-06
Un rinfraziamento a tutti per la vostra disponibilità e gentilezza
2026-04-07
Super services des dames au petit déjeuner
2026-04-07
La qualité du personnel !!!!! Leur gentillesse ❤
2026-04-05
Hola, nuestro más sincero reconocimiento y agradecimiento a todos los trabajadores del hotel por el buen servicio y la atención que nos dispensaron.
2026-04-07
Vous avez un personnel en or ! Prenez soin d'eux aussi bien qu'ils prennent soin de nous!
2026-04-05
I would like to thank to the gentleman at the reception who gave me type c adaptor to charge my phone.
2026-04-06
Please thank all staff for a lovely time and wonderful service!
2026-04-04
Das Hotel ist qualitativ sehr hochwertig und geschmackvoll eingerichtet. Alle Mitarbeiter sind äußerst freundlich und zuvorkommend! Wir haben uns sehr wohl bei Ihnen gefühlt und werden sicherlich wieder kommen. Herzlichen Dank!
2026-04-03
Vielen Dank für den tollen Aufenthalt in Ihrem Hotel. Uns gefällt ihr Einrichtungsstil sehr gut und auch das Personal war überaus freundlich und zuvorkommend. Die Lage des Hotels ist spitze 👍🏼
2026-04-01
Everything was perfect, from staff's attitude, friendliness to the very last thing.
2026-03-31
Wir haben unseren Aufenthalt in ihrem Hotel sehr genossen. Ihre Mitarbeiter und Mitarbeiterinnen sind ausnahmslos zuvorkommend, freundlich, hilfsbereit und authentisch.
2026-03-29
My experience at the Hotel Promissi Sposi was simply fantastic. Let’s start with the location. The hotel is within 15-20 mins walk from Lecco and 25 mins from Lecco’s train station. If you don’t want to walk, reception at the hotel can get you a taxi that always arrived between 4-8 minutes to pick you up. The walk to Lecco feels safe and with lovely views, even at night. Lecco is not a well known tourist destination and that’s why I loved it! A walkable small city with a very attractive promenade by the lake. Plenty of affordable shopping around though many high end items abound. Worth spending one full day walking, shopping, eating, and just talking with local people. Regarding reception, after traveling for 12 hours, being welcome by Yira, with her big smile, and then talking to us in Spanish was priceless. All the staff at the front desk was really very friendly, professional, and helpful. Only one hiccup that I will address later. The rooms are comfortable and with fairly reasonable space by European standards. The Superior Terrace Room offered unobstructed view to the lake and a big terrace where you can walk and get some fresh air. The rooms at the corner have lake view. The rest on that row, have the building of the hotel in front of them and you have to go out to the terrace to see the lake. The greenery at the terrace makes you feel in contact with the nature immediately. The breakfast was good and varied. Well worth it. Monica, and the rest of the attendants during breakfast were wonderful. Monica was particularly friendly and shows what an excellent hostess should be. Thank you Monica! We didn’t eat at Lisander but we did at the other informal restaurant. Food was very good, reasonable prices, and again, friendly service, in the morning and in the evening. Bistrot Da Giovannino in front of the hotel, has a great menu, fairly reasonable prices, and outstanding service. The costoletta di vitello was the best I’ve ever had. I imagine that watching the sunset during summer might be magical. We didn’t use the spa or the gym so no opinion here.The view from the terrace is simply stunning. Don’t miss it. It is gorgeous during daytime, at at night. The only hiccup we had was with a front desk attendant on Monday’s evening March 23rd. Both my companion and me suffer from sleep apnea and your pillows are thin. We requested three pillows, one for each, plus another one for my friend to rest his arm since he was wearing a cast due to a broken hand. The front desk man said that every room was assigned 4 pillows. He said that he didn’t know if they had extra pillows. He did not look interested in helping us nor showing any friendliness. Very surprising to us since all your staff had been outstanding. Again, thank God to Yira on Tuesday morning since she was able to solve it asap. When we came back that night, we had at least two pillows. Never in any hotel, have I had such experience, less so from a 4 star hotel. However, I won’t let that “hiccup” ruin what was a perfect experience. Finally, yes, I would definitely come back to the same hotel, same room, and greet the same staff. This place is a hidden gem that I don’t want to many people to know about so I can continue to avoid crowd. Well done team! Team you!
2026-03-28
Thaks to all team in the hotel and thanks for hospitality.
2026-03-28
Thank you
2026-03-25
Thanks for really nice vibe , comfy mattress , rally friendly staff , wel decorated rooms! Thanks!
2026-03-25
Thanks
2026-03-25
TUTTO OK
2026-03-25
Complimenti a tutti componenti della struttura
2026-03-22
Lo staff e’ super competente e stra gentile . Bravissimi. Solo complimenti!!!
2026-03-23
The staff on reception were amazing!!
2026-03-23
Great staff
2026-03-21
Thank you so much for your hospitality!! For finding the right charger for me and for making sure our ride was secure for pickup with a complimentary breakfast
2026-03-21
Потрясающий сервис на завтраке, индивидуальный подземный и забота о каждом госте
2026-03-21
Simonetta was absolutely wonderful,professional and made the stay so good.
2026-03-19
Our stay was lovely, thank you very much!
2026-03-18
Staff e barman particolarmente gentili e professionali
2026-03-17
Très beau séjour avec un personnel parfait et très à l’écoute.
2026-03-16
The staff from the front desk and the breakfast buffet were so attentive and made our stay even more enjoyable.
2026-03-13
WE had a nice stay. Thanks a lot
2026-03-11
Sie haben grossartiges Personal. Nett, freundlich, kompetent. Gute Betten, schöne Zimmerausstattung. Sehr gutes Frühstück. Leider sehr enge Tiefgarage.
2026-03-11
Complimenti per la cortesia offerta
2026-03-10
A huge thank you to all the staff who were so kind and helpful while we stayed at the hotel
2026-03-10
Staff were friendly, helpful and efficient. And breakfast manager gave a cheery on how breakfast worked, where dishes were. And the Friday evening staff still had food for us and smiled even though we were late because of queue at passport and then car hire
2026-03-09
We had the most wonderful stay at your hotel. It is exquisite and your staff are exceptional in their kindness and hospitality.
2026-03-09
Always happy, smiling staff, always attentive, never rude. Really refreshing.
2026-03-08
Abbiamo passato un weekend stupendo, torneremo
2026-03-09
Thanks for the assistance to check in and during the stay
2026-03-09
Very friendly and helpful staff . 10 points to everyone
2026-03-07
Personale in generale molto gentile e sorridente
2026-03-02
Muchas gracias. Un hotel muy bonito y muy limpio. El personal es muy muy amable
2026-03-02
I want to thank personally the management. I often come to Lake Como for business, everyone was so nice. Facilities are great (gym, spa), best hotel I've been to in the area, the price is so great for the quality. I do recommend and I will be back soon.
2026-03-01
Nous avons passer un superbe séjour, et nous tenons à remercier du fond du cœur Simoneta pour son accueil formidable ainsi que pour toute les informations transmises en portugais. Sans hésiter nous reviendrons. Merci beaucoup
2026-03-02
Staff were very friendly and helpful, they gave us all the information we needed and felt cared for
2026-03-01
Complimenti a tutto lo staff
2026-03-02
Thank you so much for all the effort and hard work to ensure everyone feels relaxed and welcome. All details of relaxation are very clear, with nice background music, lovely staff to greet you for breakfast and cleanigness throughout the hotel. I wish you continuous success in what you do Thanks again
2026-02-28
Staff generally excellent reception gave us an increbke recommendation for dinner in Lecco
2026-02-27
Very helpful reception staff especially when trying to sort out bus route plus extremely friendly and helpful breakfast staff.
2026-02-27
The staff were so friendly and helpful in reception and at breakfast. I don’t know her name but the young lady on reception that helped us with the D110 bus was a credit to the hotel, always smiling and very helpful too.
2026-02-23
Really enjoyed our stay!
2026-02-21
Many thanks to the receptionist and the breakfast assistants - they were very polite and friendly.
2026-02-21
Thank you to the staff on reception who were so helpful and friendly. The staff in the breakfast room gave us a lovely greeting and were very attentive.
2026-02-18
Compliment to the staff
2026-02-17
très gentil
2026-02-17
Complimenti super staff
2026-02-16
Molto preparati e gentili
2026-02-16
Ottima organizzazione più che contenti dello staff eccellente in ogni ambito.
2026-02-14
Gentilezza e disponibilità ad anticipare di qualche minuto l'apertura della sala colazione
2026-02-09
Very nice and competent service
2026-02-10
Thank you very much.
2026-02-10
Excellent customer service! The breakfast had a huge selection catering for vegans as well.My four friends and I had a wonderful stay and time! The staff were very friendly, helpful, went out of their way and provided and fabulous service with a smile!
2026-02-10
I had an amazing stay with my partner, possibly the best hotel we have stayed in. The staff were so accommodating and lovely. The facilities were amazing and such good value for hotel
2026-02-09
Personale molto cortese e professionale
2026-02-07
We were sick our last day and the receptionist helped us. So I’m really grateful for her. Very friendly and nice staff, you can see that they like working at the hotel and it’s healthy work environment.
2026-02-01
This is the second time we have stayed with you, fantastic service and i would especially like to recognize the service from the two ladies at the breakfast service, very pleasant and they brightened up our mornings.
2026-02-01
Abbiamo trascorso un weekwend nella vostra struttura . Che dire il personale gentilissimo qualificato e super accogliente. I vostri servizi bar ristorante e colazione sono provvisti di qualità e di serietà verso il cliente. La spa e il servizio massaggi perfetti per il benessere psicofisico. Le camere perfette e pulite su tutti i fronti . Da consigliare , perfetto per un weekend romantico fronte lago come abbiamo fatto noi . Grazie di tutto
2026-02-01
Merci pour tout.
2026-01-28
Esteticamente bello e personale gentile
2026-01-26
Thank you for making our stay memorable!
2026-01-24
Las instalaciones fueron excelentes Las personas en la recepción siempre muy atentas y con una sonrisa y explicando claramente las cosas, las personas del desayuno igualmente todo excelente, la limpieza, las condiciones en general son excelentes.
2026-01-22
Grazie della gentilezza e disponibilità del personale tutto
2026-01-18
Intervento tempestivo per risolvere problema al box doccia
2026-01-18
Ottima L accoglienza con l upgrade della stanza , massaggio rilassante top, e cena davvero superlativa con un supporto davvero prezioso della cameriera del Lisander Ristorante.
2026-01-16
Gut Gemacht weiter so!
2026-01-12
Soggiorno perfetto: complimenti vivissimi a tutti!
2026-01-11
Lo staff super accogliente e la camera veramente ben realizzata e studiata, tutti i comandi touch! Un letto veramente comodo ed ho dormito stupendamente... il bagno veramente bello e definibile bagno con B maiuscola. La colazione al mattino super! Per non parlare del rooftop che di vede tutto il lago! Da tornarci
2026-01-09
i had the best time ever in HPS, even beyond my expectations due to my room upgrade at my arrival, i enjoy the most this beautiful lake view also been able to enjoy the rooftop with the beautiful weather we had breakfast staff very professional especially the brunette with the short hair - appreciated the freshness and the selection of products including the non dairy / vg options the spa area and the fireplace are musts gracie per tutti!
2026-01-07
Vi ringrazio molto per l’upgrade della camera, la vista sul lago è stupenda.
2026-01-05
Un ringraziamento a tutto lo staff, siamo stati accolti e coccolati con un servizio attento, professionale e soprattutto cordiale.
2026-01-05
Grazie per l’accoglienza anche del nostro piccolo barboncino!
2026-01-05
Bella struttura, nuova e moderna, personale gentile
2026-01-04
My stay was really short, but very memorable and will definitely go back.
2026-01-03
Ringrazio tutto lo staff Dalla reception agli addetti alla sala, al bar ed a gli addetti alla ristorazione ed alla COLAZIONE SUPERBA. non dimenticando anche gli addetti alle camere. Grazie per questo soggiorno per me davvero SPECIALE!
2026-01-04
Bravi
2026-01-03
Un hotel encantador,todo de diez,pero lo mejor el prrsonal,amable,siempre atento y dervicial. Hay hoteles muy buenos,es este caso,pero lo que marca la diferencia entre "bueno y excelente" es el trato personal y en este caso ha sido magnifico Muchas gracias a todos.
2026-01-04
Staff molto cortese e disponibile per ogni necessita, abbiamo avuto un upgrade con stanza fronte lago che ci ha colpito positivamente.
2026-01-02
Bellissima struttura, abbiamo apprezzato l’attenzione ai dettagli e la cortesia del vostro personale, molto attento alla clientela.
2026-01-02
Desidero ringraziarvi sinceramente per l’accoglienza ricevuta durante il mio soggiorno. La struttura moderna e curata, la vista sul lago incantevole, l’efficienza del servizio e la cortesia di tutto lo staff della reception hanno reso la permanenza davvero piacevole. Un plauso anche alla colazione, varia e di qualità e gli addetti alla sala; un grazie inoltre a chi lavora nell’ombra facendo trovare sempre in ordine e pulita la camera. Tornerò con piacere e consiglierò volentieri il vostro hotel. Grazie di cuore! Già mi mancate ❤️
2026-01-03
Nous vous remercions pour la gentillesse du personnel et la qualité de l’accueil
2026-01-03
À tout le personne Accueil parfait, personnel gentil et accueillant dans les restaurant comme à la réception, bon travail de la femme de ménage.
2026-01-02
La gentilezza, la cura, la professionalità, sono certamente doti da sottolineare ed elogiare.ci siamo trovati davvero molto bene, grazie.
2026-01-02
Thank you very much. Everything was perfect.
2026-01-03
All compliments
2026-01-02
Service du petit déjeuner et du bar, accueil de l'hôtel ainsi que le bien être, j'adresse tous mes compliments pour leur qualité et leur professionnalisme
2026-01-02
Complimenti per la disponibilità, educazione ed efficienza dello staff e non è da dimenticare il rispetto dimostrato verso i numerosi cani che soggiornavano assieme ai loro padroni
2026-01-02
Le personnel magnifique
2025-12-31
Un sincero caloroso grazie allo staff reception, colazioni e ristoro-bar....tutti in anonimo!??
2025-12-28
Everything was amazing, a very warm welcome, everyone is so friendly and helpful. Great Experience, many thanks.
2025-12-28
Beautiful hotel!
2025-12-27
Merci pour votre accueil, nous avons passé un agréable séjour en famille.
2025-12-27
Complimenti per la disponibilità e per la cordialità. grazie
2025-12-27
The general experience was great! Mainly people who works in the hotel. I loved the intallations.
2025-12-25
I want to thank Lara for her helpfulness and kindness. It is for her kind smile alone, that I and my partner want to visit again.
2025-12-21
Molte grazie a tutti.
2025-12-20
thank you for your good management performance
2025-12-20
A tutto lo staff del ricevimento, molto cortese e sempre disponibile
2025-12-18
Sincerissimi complimenti allo staff SPA, in particolare ai due massaggiatori, Giulia e Valerio, che sono a dir poco eccellenti !
2025-12-18
Thank you very much for the hospitality it’s feel like home when I stay at the hotel compare to other hotel the hotel does not have fancy marvel etc however the staff who works are great every staff are smile and welcome and if I return to Italy I will visit the hotel and stay in it
2025-12-16
I would like to send a big hug to all staff and hug thanks for your car and the efforts to help us at our hard time
2025-12-15
Grazie al personale della reception per l'accoglienza, le chiare indicazioni e la cortesia. Al personale di sala che cura la prima colazione per l'estrema gentilezza, l'affabilità e il prezioso consiglio sulla visita di Lecco by night in questo periodo natalizio. E infine un super ringraziamento al personale della spa e, in particolare, alla bravissima massaggiatrice che ha reso super felice mia moglie e ha fatto rinascere la sua schiena. Sono stati davvero 3 giorni meravigliosi.
2025-12-09
Grazie a tutti per la gentilezza e disponibilità
2025-12-08
Ringraziamo tutto lo staff per la gentilezza e cordialità
2025-12-07
Grazie per la cortesia e l'attenzione con cui ci avete accolti
2025-12-08
Gracias
2025-12-08
Muchísimas gracias por permitirme una estancia maravillosa
2025-12-07
Il front officer ha davvero cercato di fare del suo meglio, ma purtroppo non tutto dipende da lui: molte cose dipendono dalla strategia dell’amministrazione.
2025-12-07
The service staff at breakfast, lady with dark short hair who speaks English. Our breakfast experience was enhanced by her hospitality n attention to details. Thank you.
2025-12-02
Good afternoon. To be honest, this is my first trip since 2022. I am from Ukraine, Irpin. I have long dreamed of visiting Italy. Your hotel, Lecco, Lombardy, Italy... even in such a short two days, I experienced incredible feelings of joy. rested my soul and body. The hotel is as cozy and modern as possible. will visit again at the first opportunity. I cried with happiness. Thank you. Life is beautiful!
2025-12-01
Grazie per il piacevole soggiorno! Staff super gentile e disponibile
2025-11-30
L’eccellenza nell’accoglienza unita al sentirsi a casa .Grazie
2025-12-01
Complimenti
2025-11-30
Complimenti a tutto lo staff
2025-11-27
The reception employees were friendly and accommodating. In particular, the employee who greeted us and provided a room upgrade truly made our stay perfect. However, it was disappointing that the spa incurred an extra charge.
2025-11-27
Hi, we visited the hotel out of season so they upgraded us to a room with a balcony. Although at first they said no but later the manager agreed... Basically, in a period like this it is always worth improving the guest's experience even without asking
2025-11-28
Trattamento TOP! Complimenti
2025-11-26
Accueil très sympathique et personnels professionnels que ça soit au bar , à la réception ou au restaurant ou spa . L’hôtel est très propre , calme , nous reviendrons avec plaisir pour un prochain séjour .
2025-11-25
Thank you for the stay. The breakfast is really nice, and the person on duty very welcoming.
2025-11-24
Many thanks 😊
2025-11-23
Personnel au petit soin surtout au petit déjeuner
2025-11-24
All the wellness ladies were super super nice!! The lady in the restaurant too she was extremely knowledgeable and kind. We had a wonderful time as well at breakfast the staff were amazing the ladies are so so nice and friendly. All your staff are absolutely excellent, honestly you should be so proud of them all. 10/10 from us.
2025-11-23
The welcome message? Free upgrade and overall attitude of the staff was excellent.
2025-11-22
schickes Hotel mit Top Lage
2025-11-20
Thanks for an easy stay.
2025-11-20
Thank you. I thoroughly enjoyed my stay. The rooms were immaculate, the staff were fantastic, the food was lovely, and the location is perfect.
2025-11-17
We had an upgrade to a lake view room for my birthday which was a wonderful surprise. The staff were exceptionally helpful and the food was great! The bar staff were excellent 👌🏽
2025-11-19
Very good job!
2025-11-17
We had a very nice stay !
2025-11-15
Personale cortese e qualificato e location spettacolare
2025-11-16
Complimenti a tutto lo staff
2025-11-10
Gentilissimi
2025-11-11
It was beautiful and I would lovely come again !!
2025-11-10
Gentilissimi e molto professionali. Grazie ! Continuate così. Altra cosa da aggiungere: il ristorante Lisander ? Spettacolare in tutto! Dal servizio, al cibo, alla gentilezza e cultura gastronomica della signora Susanna. Grazie!
2025-11-09
È meraviglioso osservare le persone che sanno fare il loro lavoro e lo fanno con passione. Alla reception abbiamo trovato personale disponibile ad esaudire le nostre richieste. Presso il ristorante Lisander sono rimasta colpita dalla professionalità, simpatia e preparazione della ragazza. A colazione sempre personale gentile, cordiale ed educato, così come al bar. Non è scontato e lo abbiamo apprezzato. Un ringraziamento anche al personale della spa che ha soddisfatto ogni richiesta.
2025-11-09
Ottima struttura accogliente per trascorrere delle giornate di relax. Eccellente la ristorazione e la competenza del personale del ristorante Lisander
2025-11-07
The hotel team members at the front desk were so kind and friendly.
2025-11-04
Everyone was helpful and we would definitely return to this hotel.
2025-11-05
Thanks
2025-11-05
We had a piece of art shipped to your hotel prior to our arrival. Your staff communicated with us by email before we made the deal with the artist with instructions and a assurances that your property would safe guard our package. When we arrived your staff new right where the package was and promptly retrieved it for us. Great service!
2025-11-05
Merci accueil et restaurant parfait situation magique
2025-11-05
This was a first class hotel. The staff was friendly and accommodating. If I ever come back to the area, I would stay here again. Thanks to all the staff who made our stay so great.
2025-11-05
Staff was very friendly, room was excellent, breakfast options superb. Would recommend for anyone staying in the area, either for 1 night on an extended visit.
2025-11-05
You all were friendly and efficient!
2025-11-04
The people at the desk always greeted us with a smile and were very friendly. The ladies in the restaurant in the morning were very friendly and nice always offering help if you needed it. Your employees were outstanding!
2025-11-04
Molto professionali grazie
2025-11-04
See the above comment
2025-11-03
Grazie di tutto, mi auguro di ritornare presto
2025-11-03
Complimenti per l'accoglienza e per la professionalità di tutti i vostri dipendenti. Grazie a tutti
2025-11-02
Complimenti per tutto.
2025-11-02
Personale della reception e della ristorazione molto educti, professionali, cordiali e gentili. Sempre con il sorriso.
2025-11-02
Professionalità e gentilezza
2025-11-02
Grazie a tutti per la disponibilità e gentilezza
2025-11-02
Professionalità e gentilezza
2025-10-31
cortesia e professionalita
2025-10-28
Staff was very helpful when we had questions about getting car service.
2025-10-28
House keeping staf very nice. Did a good job.
2025-10-26
Gracias por el excelente trato de todo el personal , recepción, restauración….todos maravillosos .
2025-10-25
Everyone was really helpful. Staff member at breakfast was very warm and personable. Food was very good.
2025-10-24
Your front desk staff were always helpful and pleasant. The women who ran your breakfast area was attentive and pleasant as we could ever hope. We also enjoyed a drink in the bar with a great bartender.
2025-10-22
Appreciated the early check in w my group OAT TOUR
2025-10-20
Perdonale gentilissimo disponibile, molto attento
2025-10-20
Thanks
2025-10-19
Well done!
2025-10-19
Reception was always helpful, event hough I asked many questions. Breakfast was cheerful, efficient and helpful
2025-10-18
The management team was excellent. Getting an d early morning taxi was hard to get so they offered to drive us.
2025-10-18
Very welcoming staff, beautiful and stylish design.
2025-10-17
Thank you for accommodating us with handicapped bathroom. Also procuring a taxi the morning we were leaving. Staff was extremely helpful, professional and polite.
2025-10-16
Clean rooms. Staff was friendly and helpful
2025-10-14
Quiero destacar el gran profesionalismo y gran amabilidad de todo el personal, especialmente de las chicas de la recepción y de la encargada del desayuno. Todos con una amabilidad que alegra el alma al comenzar el día. Creo que esa experiencia personal fue espectacular para nuestra estadía
2025-10-13
Staff was outstanding at the hotel and restaurants.
2025-10-13
The friendliest and nicest staff I’ve experienced
2025-10-12
We wanted to compliment all staff we interacted with – from the lobby bar, to the front reception desk, to the breakfast room staff. Everyone was very pleasant, accommodating, and helpful.
2025-10-13
Nice size rooms - enjoyed the amenities
2025-10-11
Thanks to the staff
2025-10-11
Thanks we enjoyed our vacation at your premises
2025-10-10
I miei complimenti a tutto lo staff della reception: Lorenzo, Alessandro, Emanuele Stefania, Lara e Sara. Un ottimo team!
2025-10-10
Such friendly and professional staff members. The lead staff member in our breakfast area was superb!
2025-10-07
Wir haben uns rundherum wohl gefühlt und wurden immer gut umsorgt
2025-10-07
Herzlichen Dank für die freundliche und großzügige Atmosphäre in Ihrem Hotel. Wir haben uns sehr wohl gefühlt.
2025-10-08
Thank you for the wonderful stay! The breakfast was delicious! The room is clean and neat and the personnel was very friendly and helpful!
2025-10-07
The women in the breakfast area were so friendly and helpful !
2025-10-06
Tout était parfait, merci beaucoup au personnel d’accueil et à la personne responsable du petit-déjeuner.
2025-10-05
Beautiful hotel and excellent service from all of your staff.
2025-10-03
I want to thank Lorenzo at reception, the young lady at the bar, who always provided water to our dog Bruno while we were having lunch or a drink and the lady with short black hair at breakfast. All were super kind and hospitable. Just how hospitality is suppose to be! Very attentive employees…
2025-10-03
Wonderful hotel! Very clean, very friendly and helpful staff. Keep up the great work!
2025-10-01
The breakfast staff is very welcoming and accomodating for my gluten-free diet. They were a joy!
2025-10-02
Many thanks to the young ladies at the front desk and the lady with the short hair in the restaurant.
2025-10-01
Thankyou for a short and pleasant stay
2025-09-29
Thank you for you help and hospitality. Always on hand to take questions from us and offer suggestions
2025-09-26
We had a wonderful stay at HPS. The staff was kind and professional. The hotel facility itself was clean and beautiful. The food was outstanding, specifically Giovannino. We ate there twice and loved it each time. Also, the club sandwich was very good for lunch at the bar, and the bartenders were efficient and wonderful.
2025-09-26
Staff was very helpful and service was good.
2025-09-25
Thank you for your friendliness and attentiveness. Enjoyed spending time in the hotel rooftop, bar, restaurants, spa and especially waking up to the beautiful view of the lake. We loved our stay.
2025-09-25
Agradezco a yira de recepción que nos ayudó en todo lo que solicitamos y a las personas del desayuno que siempre nos atendieron muy amablemente.
2025-09-24
Reception staff were wonderful eere so willing to help with hire car issue. Staff in breakfast wer so friendly, kind and accommodated.
2025-09-22
Hotel was clean, view from roof was fantastic, great being able to have couple drinks, enjoy view, relax. Room was clean, bed comfortable. Food & drinks excellent. Employees were very polite, always looking to help in any way, professional & courteous.
2025-09-22
Staff was accommodating and pleasant
2025-09-21
Favolosi
2025-09-21
Great stay, fabulous location
2025-09-21
Amazing hotel and service!
2025-09-21
The view was absolutely breathtaking – definitely one of the highlights of the stay. Breakfast was exactly what you'd expect in Italy: fresh and delicious.
2025-09-19
Trato amabilísimo de la recepción
2025-09-20
una permanenza gradevole, complimenti per la disponibilità e gentilezza dimostrata
2025-09-18
Your hospitality is excellent
2025-09-18
A big shout-out to Federica in Sales - outstanding service, helping us plan the team activities and also to help with bus transfers and other language barrier related vendor management. Also a big shout-out to Emanuele: outstanding service, solutions oriented with always a big smile. And a big thank you to Lorenzo from reception as well. He did a great job in handling my request as Federica was off duty in evening.
2025-09-16
Ringraziamo in particolare il personale che gestisce la parentesi della colazione. Particolarmente attento alle singole necessità e molto gradevole nei modi. Siamo certi che anche il resto del personale sia alla stessa altezza.
2025-09-17
Felt welcomed. Very comfortable. Great breakfasts and welcome dinner. Nice room.
2025-09-17
We enjoyed staying at your place.
2025-09-17
Thank you and your staff for a wonderful stay.
2025-09-15
Excellent. Responsive. Courteous and bilingual staff
2025-09-16
Please see my positive and negative feedback. You should move the breakfast staff to the rooftop.
2025-09-14
Tolles Hotel und super Essen im Bistro
2025-09-14
Personnel très accueillant et gentil : à l'accueil, au service dans les chambres, et surtout au SPA. Merci pour le checkout prolongé jusqu'à 12:00 et le parking jusqu'à 16:00. Le lit est très confortable Chambre bien insonorisée SPA : très propre, accueil très professionnel, et massage très agréable Très bon conseils pour les restaurants.
2025-09-13
Thanks for a wonderful stay!
2025-09-13
Goog work
2025-09-12
Our room was gorgeous, with an unrivalled view. Breakfast service was the highlight, with very attentive staff working breakfast. The reception staff looked very busy which meant their demenour was slightly direct and not as friendly as the rest of the staff. They were very happy to help us with organising a transfer though.
2025-09-11
Hotel très propre idem pour les espaces communs et chambre Personnel très accueillantshot
2025-09-12
This was by far the best hotel we stayed in during our italian trip. I loved the porch on our room, and the bathroom was amazing. Great mattress as well!
2025-09-11
The ladies who served breakfast were incredibly lovely. The room was managed perfectly and professionally. Excellent job!
2025-09-11
Thank you to all the team. The hotel was spotlessly clean. Always a pleasant welcome when we came in.
2025-09-10
Thank you for making our stay a true memory to cherish.
2025-09-10
Thanks for everything
2025-09-10
Clean
2025-09-10
All staff we interacted with were really polite, genuine and helpful, they helped us in every way and made the stay much better
2025-09-10
A big thank you to ALL your staff! They were all wonderful, helpful and friendly.
2025-09-09
Entire experience was very pleasant and relaxing. View magnificent. All staff very friendly and helpful
2025-09-09
Really enjoyed the stay
2025-09-09
We really enjoyed our stay.Your staff were always very helpful and polite
2025-09-09
Staff is super friendly, arrival was warm and friendly. Brrakfast staff were super nice and friendly and we enjoyed interacting with all the staff.
2025-09-08
The ladies from the breakfast area went above and beyond with me and my family in terms of service and hospitality. Specially with my parents that they only speak spanish, the ladies made the effort to communicate with my parents. Grazie Mille a tutti!!
2025-09-09
Excellent service and a brilliant experience
2025-09-07
all staff very helpful and freindly
2025-09-08
We had a wonderful stay. Thank you to everyone on the team.
2025-09-07
Breakfast choices were very good.
2025-09-07
All Staff was excellent!
2025-09-06
Great location
2025-09-05
No
2025-09-05
Very cordial and friendly
2025-09-04
Très bon accueil et chambre très agréable
2025-09-04
Thank you
2025-09-03
What a fabulous and welcoming team
2025-09-02
All the staff were excellent. Very helpful and friendly.
2025-09-02
Muchas gracias
2025-09-01
Wir kommen wieder, weil wir rundum sehr zufrieden waren
2025-09-02
Siehe oben
2025-09-01
Very friendly and helpfull staff
2025-09-01
Reception and breakfast staff, are excellent.
2025-08-31
Bravo pour l’ensemble de la prestation
2025-08-31
Complimenti e 10 e lode al signore della reception, davvero professionale e strepitoso in tutto. Parlo a nome di tutti quelli che hanno soggiornato con me
2025-08-30
Thank you for the kindness and a great experience.
2025-08-28
We had the most wonderful honeymoon in your hotel. Thank you so much for all your help, we loved every minute.
2025-08-27
Front desk attendant very helpfull
2025-08-25
Thanks to the duty manager that booked in our party, and ensured that our rooms were close together, the effort that was taken was very much appreciated. The request for additional mattress topping made the beds more comfortable for my wife, generally the mattresses were too firm for all of our party.
2025-08-23
Thank you for going an extra mile and enabling to change my reservation days and thank you for very friendly welcome at check in as Well as breakfast.
2025-08-24
Very beautiful dog-friendly hotel, very friendly staff and we appreciated the roof terrace
2025-08-22
Complimenti soprattutto per la gentilezza,la professionalità del personale ed un supercomplimento alla colazione veramente molto varia e di ottima qualità
2025-08-23
La atención fue exquisita por parte de todo el personal. Especialmente Recepción.
2025-08-22
Very friendly, welcoming and professional.
2025-08-20
As above . Please understand this is not a complaint more pointers for a hotel charging nearly £300 a night. For this money i would really expect the bags being taken to the rooms
2025-08-19
Complimente for all your team!!!
2025-08-20
The staff who worked breakfast (specifically the woman with short hair, but I am blanking on her name) was wonderful. Super helpful and engaging. She made each morning's breakfast extra enjoyable.
2025-08-19
Although brief, we enjoyed our stay. The hotel is clean and comfortable. The staff is friendly and helpful.
2025-08-19
Great location- very comfortable after a long flight
2025-08-19
Thank to the reception team, the evening bar staff for making lovely cocktails.
2025-08-18
Compliments au service du rooftop.
2025-08-17
Everyone was very kind and flexible, and at breakfast the staff was exceptionally friendly and attentive. :)
2025-08-18
Staff e personale super disponibili, gentili e preparati
2025-08-17
This was our second stay in hotel promessi sposi and was as special as the first time Beautiful modern and clean hotel excellent customer service from reception staff to breakfast staff amazing stay amazing hotel
2025-08-16
Grazie per la calda accoglienza e la perfetta sintonia tra i vari servizi. Troverete di TripAdvisor un mio articolo molto positivo.
2025-08-17
Fantastic stay our second will definitely be back in the future balcony room if possible
2025-08-15
Personnel aux petits soins des clients très serviable et polis
2025-08-16
Accueil, compétences du personnel, toujours à l’écoute des clients, très bonne prestation de l’hôtel.
2025-08-16
Gracie mile. Un'esperienza mervegliosa.
2025-08-15
Amazing Staff, Amazing Hotel, All in all a 10/10 Experience! I proposed to my now fiancée during our stay and after a short consultation with Lorenzo a special dinner (at the fine-dining Restaurant) and even flowers for the room have been organised! I want to honestly thank you for this amazing experience. We‘ll come back for sure!
2025-08-15
We had the pleasure of celebrating our engagement whilst on our stay and we want to give a special thanks to Lorenzo for helping and guiding us through any help or questions we had. Overall, the whole staff is extremely friendly and competent and also very attentive! We felt welcomed and had absolutely zero negative interactions throughout our whole stay. Thank you a lot and we will definitely recommend the hotel and come back ourselves as well.
2025-08-14
Bel hôtel confortable et moderne. Site magnifique. Accueil chaleureux. Personnel disponible et de bon conseil. Parking privé ! Nous avons passé un excellent séjour à l’hôtel Promessi sposi !
2025-08-13
We loved our stay with you at your hotel. We thought it was a stunning hotel and the grounds and staff and service all very good . The breakfast staff were so friendly and welcoming it really made our day so please thank them .
2025-08-12
Accueil parfait !
2025-08-12
Huge thanks to the wonderful staff who went above and beyond to make our stay so special—you made our honeymoon unforgettable!
2025-08-13
Thanks to the reception staff for offering us information on how to explore the local area and answering all of our questions. The rooms were cleaned and tidied daily and of a high standard. The lady who runs breakfast was delightful - we were always greeted with a smile and a hello - asking how we slept and if we were ok. The food was replenished and tables tidied constantly. We had a stunning view from our bedroom window and loved the local area with small beach and access to the lake, a choice of restaurants as well as waterfront areas to sit and relax. We also enjoyed the rooftop bar as it offered a lovely place to sit and relax while having a drink and taking in the stunning views. A perfect mini break!
2025-08-13
Thanks for the accommodating and attentive service throughout the stay.
2025-08-10
The restaurant staff are outstanding and well knowledgeable in hospitality, I hope this grace extends to all departments
2025-08-11
Qualité de l’accueil
2025-08-09
The receptionist and the staff at breakfast were so lovely and friendly. We felt so welcome and loved our stay there.
2025-08-08
Federica war unser Highlight. Sehr kompetent, hilfsbereit und freundlich.
2025-08-09
Everybody was friendly and helpful. Thank you.
2025-08-08
It’s a beautiful hotel and we loved our stay ☀️
2025-08-05
Thank u clean hotel and nice lake view
2025-08-06
Nice staff, nice and quiet location
2025-08-06
Continuez comme ça !
2025-08-05
Servicio de recepción magnifico, muy profesional. Agradecimiento a staff en general, inclusive a recepción en sauna por atendernos tan tarde.
2025-08-03
The wait staff in Lisandro was exceptional
2025-08-04
There was a dark haired woman (rather short haircut) in the breakfast serving that was amazing. Failed to get her name.
2025-08-02
Merci!
2025-08-02
Thank you for the welcome. It was a great stay, especially upgrade for the room with terrace.
2025-08-02
Trés bel hôtel, très bien situé, belle chambre avec une domotique avant gardiste sans oublier la bonne literie. Accueil très jovial du personnel tous les matins au petit-déjeuner. Excellent repas au restaurant Lisander et professionnalisme du personnel.
2025-08-01
The lady (didn’t get her name) at breakfast was lovely and kind and a credit to the hotel. As are all the staff.
2025-08-01
Tjanks for hospitality and kindness. Professional approach of all members.
2025-07-30
Vielen Dank für die eine Nacht bei Ihnen. Wir werden wieder kommen es war sehr schön bei Ihnen
2025-07-30
Thank you for everything! It was a happy days.
2025-07-29
Un service de très grande qualité. Un personnel à l'écoute et aux petits soins pour le client, tout particulièrement au petit déjeuner. La chef de salle (grande dame au cheveux court) à toujours été à l'attention des clients, toujours de bonne humeur et d'une gentillesse exemplaire.
2025-07-28
Bravooooooo à toute l'équipe de cet hôtel moderne et chaleureux Merci pour ce séjour agréable
2025-07-29
Already added a Google Maps review. The team that handles breakfast is amazing.
2025-07-27
Thank you very much for our wonderful stay. The hotel was awesome and we will definitely be back.
2025-07-27
Very clean Staff is friendly
2025-07-28
Lovely stay a highlight
2025-07-27
Betterq than the best. Thanks for everything.
2025-07-27
Bel établissement Très bon accueil et personnel charmant surtout à la salle petit déjeuner. C’est aussi appréciable lorsque le personnel sait parler français
2025-07-26
I had left a new scarf behind in my room and the staff found it and I was able to get it shipped back. Grazie!
2025-07-26
Monica was very plesent and thoughtfull
2025-07-25
Die Architektur ihrer Gebäude passen sich wunderschön der fantastischen Umgebung an. Das Alte wurde erhalten und das Neue zugelassen. Außergewöhnlich!
2025-07-24
<3
2025-07-23
Super top service thanks
2025-07-22
All of your staff were very helpful and friendly. They went above and beyond to help us with all of our questions and needs.
2025-07-22
Excellent staff. Very professional!!
2025-07-22
Gracias por una estadia maravillosa. El hotel es muy bonito y centrico. La pasamos muy bien y definitivo volveremos. Grazie Mile!!
2025-07-21
Staff on reception and at breakfast, roof bar were all excellent Professionsl and friendly The rooms and bathrooms were beautifully presented Excellent position for local restaurants and Lecco The Spa was incredible along with treatments and product offering All in all we loved every minute Myself and husband and our daughters 25 and 27 Thank you
2025-07-21
Merci au gérant de nous avoir offert de nous amener au tram si notre taxi ne se pointait pas. Nous n’avons pas eu besoin de ses services mais j’ai apprécié son offre
2025-07-20
Vorrei ringraziare lo staff della reception, a dir poco meravigliosamente efficiente e che si è occupato di tutta l’organizzazione in base ai nostri desideri. Menzione anche alla referente del centro benessere ! Complimenti !
2025-07-21
Personale gentile e qualificato
2025-07-20
All the staff were so nice
2025-07-19
Toda nuestra estancia ha sido muy agradable y bella, gracias por vuestro trabajo
2025-07-18
Mi esposa y yo nos hemos sentido como en casa, muy agradecidos por vuestro trabajo!!
2025-07-19
Room was very clean and comfortable. Staff at front desk were very friendly and helpful. Wait staff was kind and helpful.
2025-07-19
Our stay at your hotel was, in a word, perfect. Truly a delightful property that I will both recommend to others as well as return to one day when I am fortunate enough to return to Lake Como.
2025-07-19
Grazie della gentilezza
2025-07-16
We had the most wonderful stay. After coming last gear we knew instantly we would be back. The host of breakfast service is an absolute joy (the lovely tall lady with short hair). She made each morning so bright and lovely, remembering our orders and showing us such kindness. The lady who checked us in was just as lovely also. Looking forward to coming back!
2025-07-15
L'ensemble du personnel a été très professionnel et accueillant. Un grand bravo à la Dame aux cheveux courts au buffet du matin pour son sourire exceptionnel et son sens du service. Nos 2 masseuses ainsi que l'accueil au Spa ont été très satisfaisant également. Une belle expérience que nous recommanderons sans hésiter à notre entourage. Kevin et Josefine
2025-07-14
Excellent communication in advance and during the stay. All organisation was seamless.
2025-07-15
All the staff I met were very helpful and friendly
2025-07-14
We needed a ride to the train station at 7 AM, the front desk requested a taxi multiple times but no one was coming. In order for us to reach our train in time, the manager drove us to the train station. Could not thank you enough!
2025-07-13
All members of managment/reception/catering staff, with no exceptions, were kind, friendly, professional and helpful.
2025-07-14
Thank you for a fantastic stay at your hotel. Everyone did they very best for the son and me. Love from Randi Foere. (Rom 111) From 9.-13.July(My son in 110)
2025-07-12
Thanks to the acommodating and friendly atmosphere
2025-07-13
The staff we encountered were so professional, friendly and helpful, the parking was great, breakfast delicious and the hotel was spotlessly clean. Alongside the gorgeous views and great location we would recommend HPS to anyone.
2025-07-12
Thank you for a memorable stay in lake Como I would also like to make a special mention to Monika who greeted us every morning and did her best to accommodate everybody’s needs with a smile
2025-07-11
Monica at breakfast was delightful! So helpful! Lorenzo in front desk helped sort a booking too which was helpful!
2025-07-10
The front desk was very kind to help us book a boat taxi at a very short notice
2025-07-10
Personal / Service beim Frühstücken war top. Bettwäsche sowie Handtücher täglich frisch.
2025-07-10
The staff at the hotel were extremely helpful and approachable. They were very professional in every way. The standard of cleanliness was very high. The bed linen and towels were of a very good quality. The garden areas and planting scheme was well designed and very well maintained. I felt the hotel had a relaxing atmosphere. It was like coming back to ‘an oasis of calm’ at the end of a busy sightseeing day.
2025-07-07
accoglienza garbata ed efficiente - camere moderne ma accoglienti
2025-07-07
It was nice,
2025-07-04
Moderní zařízení na které si člověk musí zvyknout. Jinak vše ok.
2025-07-05
Služby, pobyt, personál chválím jak to jen jde. Profi a lístky přístup zároveň. Děkujeme
2025-07-05
thanks!!
2025-07-05
Ringrazio in particolare per aver esaudito tutte le mie richieste, anche quelle più particolari
2025-07-05
Complimenti. Personale splendido.
2025-07-04
I would like to thank all the staff for making our stay very comfortable and enjoyable, everyone was very hospital and most helpful thank you.
2025-07-02
Staff were very helpful and we were not there long enough to appreciate the hotel
2025-07-01
Merci pour les boulquies
2025-07-01
Hotel well appointed, clean. Staff at front desk and main bar friendly and accommodating. Rooms very pleasant, great beds. Beautiful views of lake Como. Air conditioning wonderful.
2025-06-28
The welcoming desk staff was very helpful when I left my key in the room. It was appreciated. Service on your rooftop bar was especially good. And the sunset up there spectacular.
2025-06-28
Thanks to the staff - from reception desk and restaurant, and as well cleaners!
2025-06-26
Staff was very friendly. The rooftop was beautiful. View from the room was beautiful. Bed was comfortable.
2025-06-26
To all the staff, especially the breakfast team EXCELLENT
2025-06-26
All staff we dealt with were very helpful. The breakfast staff were great and the rooms were exceptionally clean. I really enjoyed my stay. Thank you.
2025-06-26
The staff were kind and friendly from the beginning of my stay. I would like to give special mention to the staff who worked during breakfast in the breakfast room. They were consistently welcoming and friendly, and were incredibly efficient in never letting a place in the buffet be empty. It was very enjoyable.
2025-06-23
Algemeen tevreden op enkele minpunten na.
2025-06-22
Grazie per la cortese accoglienza e assistenza
2025-06-22
Thank you for all the team that helped us during our stay. Everyone we encountered were super lovely.
Favoloso
Aree comuni e servizi
Soddisfazione globale e informazioni generali
Prenotazione e accoglienza
Colazione e servizi di ristorazione
Benessere
2026-06-20
Perfect stay from beginning to end. Excellent customer service from every member of staff we came into contact witj