2025-08-06
Continuez comme ça !
2025-08-03
The wait staff in Lisandro was exceptional
2025-08-02
Merci!
2025-08-02
Trés bel hôtel, très bien situé, belle chambre avec une domotique avant gardiste sans oublier la bonne literie. Accueil très jovial du personnel tous les matins au petit-déjeuner. Excellent repas au restaurant Lisander et professionnalisme du personnel.
2025-08-01
The lady (didn’t get her name) at breakfast was lovely and kind and a credit to the hotel. As are all the staff.
2025-08-01
Tjanks for hospitality and kindness. Professional approach of all members.
2025-07-30
Vielen Dank für die eine Nacht bei Ihnen. Wir werden wieder kommen es war sehr schön bei Ihnen
2025-07-30
Thank you for everything! It was a happy days.
2025-07-29
Un service de très grande qualité. Un personnel à l'écoute et aux petits soins pour le client, tout particulièrement au petit déjeuner. La chef de salle (grande dame au cheveux court) à toujours été à l'attention des clients, toujours de bonne humeur et d'une gentillesse exemplaire.
2025-07-29
Already added a Google Maps review. The team that handles breakfast is amazing.
2025-07-28
Bravooooooo à toute l'équipe de cet hôtel moderne et chaleureux Merci pour ce séjour agréable
2025-07-27
Thank you very much for our wonderful stay. The hotel was awesome and we will definitely be back.
2025-07-27
Betterq than the best. Thanks for everything.
2025-07-27
Very clean Staff is friendly
2025-07-28
Lovely stay a highlight
2025-07-27
Bel établissement Très bon accueil et personnel charmant surtout à la salle petit déjeuner. C’est aussi appréciable lorsque le personnel sait parler français
2025-07-26
I had left a new scarf behind in my room and the staff found it and I was able to get it shipped back. Grazie!
2025-07-26
Monica was very plesent and thoughtfull
2025-07-24
<3
2025-07-25
Die Architektur ihrer Gebäude passen sich wunderschön der fantastischen Umgebung an. Das Alte wurde erhalten und das Neue zugelassen. Außergewöhnlich!
2025-07-23
Super top service thanks
2025-07-22
All of your staff were very helpful and friendly. They went above and beyond to help us with all of our questions and needs.
2025-07-22
Gracias por una estadia maravillosa. El hotel es muy bonito y centrico. La pasamos muy bien y definitivo volveremos. Grazie Mile!!
2025-07-22
Excellent staff. Very professional!!
2025-07-21
Personale gentile e qualificato
2025-07-20
Vorrei ringraziare lo staff della reception, a dir poco meravigliosamente efficiente e che si è occupato di tutta l’organizzazione in base ai nostri desideri. Menzione anche alla referente del centro benessere ! Complimenti !
2025-07-21
Merci au gérant de nous avoir offert de nous amener au tram si notre taxi ne se pointait pas. Nous n’avons pas eu besoin de ses services mais j’ai apprécié son offre
2025-07-21
Staff on reception and at breakfast, roof bar were all excellent Professionsl and friendly The rooms and bathrooms were beautifully presented Excellent position for local restaurants and Lecco The Spa was incredible along with treatments and product offering All in all we loved every minute Myself and husband and our daughters 25 and 27 Thank you
2025-07-20
All the staff were so nice
2025-07-19
Room was very clean and comfortable. Staff at front desk were very friendly and helpful. Wait staff was kind and helpful.
2025-07-19
Our stay at your hotel was, in a word, perfect. Truly a delightful property that I will both recommend to others as well as return to one day when I am fortunate enough to return to Lake Como.
2025-07-19
Grazie della gentilezza
2025-07-19
Toda nuestra estancia ha sido muy agradable y bella, gracias por vuestro trabajo
2025-07-18
Mi esposa y yo nos hemos sentido como en casa, muy agradecidos por vuestro trabajo!!
2025-07-16
We had the most wonderful stay. After coming last gear we knew instantly we would be back. The host of breakfast service is an absolute joy (the lovely tall lady with short hair). She made each morning so bright and lovely, remembering our orders and showing us such kindness. The lady who checked us in was just as lovely also. Looking forward to coming back!
2025-07-15
All the staff I met were very helpful and friendly
2025-07-15
L'ensemble du personnel a été très professionnel et accueillant. Un grand bravo à la Dame aux cheveux courts au buffet du matin pour son sourire exceptionnel et son sens du service. Nos 2 masseuses ainsi que l'accueil au Spa ont été très satisfaisant également. Une belle expérience que nous recommanderons sans hésiter à notre entourage. Kevin et Josefine
2025-07-14
Excellent communication in advance and during the stay. All organisation was seamless.
2025-07-14
Thank you for a fantastic stay at your hotel. Everyone did they very best for the son and me. Love from Randi Foere. (Rom 111) From 9.-13.July(My son in 110)
2025-07-14
We needed a ride to the train station at 7 AM, the front desk requested a taxi multiple times but no one was coming. In order for us to reach our train in time, the manager drove us to the train station. Could not thank you enough!
2025-07-13
All members of managment/reception/catering staff, with no exceptions, were kind, friendly, professional and helpful.
2025-07-13
The staff we encountered were so professional, friendly and helpful, the parking was great, breakfast delicious and the hotel was spotlessly clean. Alongside the gorgeous views and great location we would recommend HPS to anyone.
2025-07-12
Thanks to the acommodating and friendly atmosphere
2025-07-11
Monica at breakfast was delightful! So helpful! Lorenzo in front desk helped sort a booking too which was helpful!
2025-07-12
Thank you for a memorable stay in lake Como I would also like to make a special mention to Monika who greeted us every morning and did her best to accommodate everybody’s needs with a smile
2025-07-10
The front desk was very kind to help us book a boat taxi at a very short notice
2025-07-10
Personal / Service beim Frühstücken war top. Bettwäsche sowie Handtücher täglich frisch.
2025-07-10
The staff at the hotel were extremely helpful and approachable. They were very professional in every way. The standard of cleanliness was very high. The bed linen and towels were of a very good quality. The garden areas and planting scheme was well designed and very well maintained. I felt the hotel had a relaxing atmosphere. It was like coming back to ‘an oasis of calm’ at the end of a busy sightseeing day.
2025-07-07
It was nice,
2025-07-07
accoglienza garbata ed efficiente - camere moderne ma accoglienti
2025-07-04
Moderní zařízení na které si člověk musí zvyknout. Jinak vše ok.
2025-07-05
Complimenti. Personale splendido.
2025-07-05
Služby, pobyt, personál chválím jak to jen jde. Profi a lístky přístup zároveň. Děkujeme
2025-07-05
Ringrazio in particolare per aver esaudito tutte le mie richieste, anche quelle più particolari
2025-07-05
thanks!!
2025-07-04
I would like to thank all the staff for making our stay very comfortable and enjoyable, everyone was very hospital and most helpful thank you.
2025-07-02
Staff were very helpful and we were not there long enough to appreciate the hotel
2025-07-01
Merci pour les boulquies
2025-07-01
Hotel well appointed, clean. Staff at front desk and main bar friendly and accommodating. Rooms very pleasant, great beds. Beautiful views of lake Como. Air conditioning wonderful.
2025-06-28
The welcoming desk staff was very helpful when I left my key in the room. It was appreciated. Service on your rooftop bar was especially good. And the sunset up there spectacular.
2025-06-28
Thanks to the staff - from reception desk and restaurant, and as well cleaners!
2025-06-26
Staff was very friendly. The rooftop was beautiful. View from the room was beautiful. Bed was comfortable.
2025-06-26
All staff we dealt with were very helpful. The breakfast staff were great and the rooms were exceptionally clean. I really enjoyed my stay. Thank you.
2025-06-26
The staff were kind and friendly from the beginning of my stay. I would like to give special mention to the staff who worked during breakfast in the breakfast room. They were consistently welcoming and friendly, and were incredibly efficient in never letting a place in the buffet be empty. It was very enjoyable.
2025-06-26
To all the staff, especially the breakfast team EXCELLENT
2025-06-23
Algemeen tevreden op enkele minpunten na.
2025-06-22
Thank you for all the team that helped us during our stay. Everyone we encountered were super lovely.
2025-06-22
Grazie per la cortese accoglienza e assistenza
2025-06-20
Nous vous remercions pour votre accueil chaleureux le bel entretien de votre hotel et son cadre
2025-06-19
The breakfast room staff were the most friendly and helpful. I really appreciated being greeted by them during the 3 days of my stay. The food was also very good.
2025-06-18
Thanks for the accomodation.
2025-06-16
The entire staff was so professional and accommodating. The breakfast buffet was so wonderful along with the service. Dinner along with our server Suzanna, was outstanding. Each course was delicious. We also ate across the street and it was fantastic as well. We would highly recommend staying at your hotel.
2025-06-16
As noted above; the restaurant Giovanni’s and the room storage main issues
2025-06-15
We really appreciated the welcome tour and the complementary 1 hour spa!
2025-06-13
We want to thank the staff for very kind and welcoming atmosphere, especially a young man at the reception and ladies that were responsible for the breakfast service. They are amazing!
2025-06-13
General staff excellent. Attentive and responsive
2025-06-12
Alexandro offered Exceptional hospitality and communication skills. The entire staff was accommodating.
2025-06-12
Bravo à Monica et son équipe pour l'accueil et l'enthousiasme au petit déjeuner. Merci à l'équipe de l'accueil pour son aide et son professionnalisme
2025-06-09
We had excellent stay at the hotel. We enjoyed the roof top terrace and tasty food at the lobby bar and the beach front restaurant. The room was comftrable and shower was luxuorius. We loved the views to the lake and to the back garden. Also service was excellent all the time. It was nice to be in more quiet area away from the big crowds. The surroundings of the hotel were lovely and we enjoyed spending time at the Malgrate beach area which was very clean and lovely place to hang out and read a book or dip toes in the lake!
2025-06-09
Bravo pour l’accueil et la gentillesse de votre personnel à la réception et pour le petit déjeuner.
2025-06-07
very good
2025-06-08
The attendant who ran your breakfast service is amazing. She is so focused on the customer and does an outstanding job ensuring each guest is cared for. I observed her over our stay and she really understands and meets customers needs ! The rest of your staff should learn from her !!
2025-06-08
Top 👍
2025-06-05
All staff excellent plus. A pleasure to deal with.
2025-06-05
Breakfast staff were very freidly and their service was attentive
2025-06-05
Fue muy agradable nuestra estancia en el hotel . La comida en el restaurante fue excelente !!!!
2025-06-04
Great service throughout
2025-06-02
Un soggiorno veramente Piacevole
2025-05-31
perfekt
2025-05-28
@Lorenzo many thanks for take excellent care of the small room incident
2025-05-27
Thanks for a fantastic stay
2025-05-28
This was a fabulous weekend stay for my birthday! Thank you!
2025-05-26
Nous vous remercions pour l’accueil en français. L’amabilité et le sourire de la responsable du petit déjeuner nous a particulièrement touchés .
2025-05-26
Continuate così
2025-05-24
We had a wonderful stay, thanks for everything!
2025-05-23
Ihr personal ist sehr freundlich und hilfsbereit! Das Hotel hat eine tolle Lage.
2025-05-23
Great service and welcome by all hotel staff!
2025-05-21
The attitude and professionalism of all the staff was outstanding. Thank you for a very pleasant stay.
2025-05-22
ringrazio per la squisita cortesia ed assistenza ricevuta durante il soggiorno
2025-05-21
the staff is exceptional - everyone of them
2025-05-21
Good hotel
2025-05-21
Great location and very welcoming staff and service Thank you all
2025-05-20
Staff vas very helpful and pleasant at breakfast.
2025-05-19
Thank you for upgrading our room for free, we had a great stay!
2025-05-20
Front desk staff were excellent, very helpful. This is our first trip to Italy & this was our first stop, so our first impression of Italy was very good. Thank you!
2025-05-19
Complimenti per la Vostra disponibilità ed educazione . Grazie
2025-05-18
Das ganze Personal war super besonders Monica
2025-05-18
The service was absolutely fantastic. I enjoyed the stay at the hotel. I want to especially thank Monica whose smile at breakfast was something to look forward to.
2025-05-17
The wait staff in the bar and breakfast area were outstanding!
2025-05-16
The front desk and breakfast personnel were quite helpful
2025-05-14
Thank you for handling all of our private car arrangements!
2025-05-15
Amazing stay, loved the location & tranquility of the hotel. Would love to come back if we visit Italy again 💚
2025-05-14
Perfecto
2025-05-12
Thank you so much for our beautiful stay at your welcoming hotel we feel fully refreshed and have had the most wonderful experience
2025-05-12
Personnel très très agréable, excellent accueil
2025-05-06
Perfect service
2025-05-07
Service was outstanding.
2025-05-07
The staff at the breakfast room were superb.
2025-05-06
very polite and helpful staff both in reception and in breakfast lounge. Thank you to all.
2025-05-05
A wonderful stay :-)
2025-05-05
Semplicemente tutto perfetto e grazie della vostra disponibilità...
2025-05-05
Grazie di tutto
2025-05-03
We stayed in room 217. The room and the view were wonderful. We really enjoyed our stay.
2025-05-04
Complimentiiiii a tuttiiiiii
2025-05-02
GRAZIE
2025-05-03
Wir fühlten uns in Ihrem Hause sehr wohl. Besonders hervorheben möchten wir dir Freundlichkeit und Aufmerksamkeit des Personals.
2025-05-02
Very friendly staff and helpful to get directions and trips.
2025-05-01
Sehr professionelles und freundliches Personal
2025-04-29
Thank you
2025-04-29
We had a wonderful stay!
2025-04-29
The staff in the breakfast room are very warm and welcoming. The breakfast buffet was excellent and again the staff was very helpful.
2025-04-26
Very friendly staff, great service at breakfast as well!
2025-04-26
Lovely breakfast! Location 10, Friendly staff, loved the patio, nice shower... Memorable!
2025-04-25
Une équipe bienveillante, souriante et professionnelle
2025-04-23
Our stay at your hotel was absolutely perfect. Your staff was outstanding from beginning to end. Will definitely be back. Thank you so much.
2025-04-20
Thanks for everything and especially for Suzanna at the Lisander restaurant.
2025-04-20
Thank you, Sarah, for your warm welcome and very good English!
2025-04-20
Lorenzo, Tiziana and the breakfast room staff were particularly helpful!
2025-04-19
We would like to thank all staff members for making our stay with you guys absolutely amazing.. We will definitely be recommending and coming back to stay another time Thank you all so much
2025-04-19
L'ensemble du personnel a été compétent , disponible et extrêmement agréable .
2025-04-19
From arrival to departure, everything was exceptional! Your staff were all outstanding. The fine dining experience was out of this world. My husband and I have stayed in many hotels and this was one of the best stays we’ve had. Service means everything and the service you provided was faultless. We will most definitely return: thank you for such a wonderful and memorable stay.
2025-04-18
Great hotel with friendly staff!
2025-04-17
Gracias por ser parte de nuestra luna de miel, excelente destino
2025-04-15
Personale sempre preparato e cordiale. Complimenti per la professionalità e per la gentilezza
2025-04-16
Excellent location with great facilities and well trained staff but I would recommend a more relaxed seating environment (sofas and comfortable seating on the ground floor
2025-04-16
Thanks for everything I will return the next year
2025-04-14
Thank you.
2025-04-14
Really enjoyed the stay and would come again and recommend to others. Just wish the spa opened earlier on a Sunday, as didn't manage to use it during my stay!
2025-04-13
Thanks to the stuff of the reception and the bar
2025-04-12
Everyone was so extremely helpful and kind. I was thoroughly impressed with everyone’s ability to speak English, which is our native language.
2025-04-12
We had an amazing stay! The room was clean, modern and had a fabulous view! Every staff member was helpful, friendly and professional, especially the short hair lady at breakfast and the tall man with the beard on reception. Amazing hotel - would love to come back!
2025-04-12
Merci l'ensemble du personnel, tous sont à l'écoute et disponible, en particulier le petit déjeuner
2025-04-11
La politesse et la serviabilité des équipes. Mention spéciale aux barmaids très serviables.
2025-04-09
Complimenti un bel team😜
2025-04-08
Complimenti per tutto
2025-04-07
Gentilezza e competenza dei ragazzi alla reception e delle ragazze della colazione
2025-04-07
Complimenti a Tutti i Collaboratori della Struttura
2025-04-07
Ringrazio i gestori dell’hotel , ho trovato la struttura molto gradevole e confortevole
2025-04-06
Complimenti per la professionalità delle terapiste
2025-04-06
Bar and breakfast staff amazing!
2025-04-06
Everyone was helpful and kind!! Thanks a lot for having done our days amazing!
2025-04-06
Thanks a lot from your hospitality
2025-04-05
Breakfast staff are amazing in helpfulness and friendliness.
2025-04-05
Everyone we had contact with was friendly and professional. Our stay was very enjoyable.
2025-04-05
Thank you for providing a boxed breakfast for our early departure!
2025-04-04
Bar Staff the best 0- Sylvia
2025-04-03
I wish to recommend all the reception staff and service staff during my stay .They were helpful and kind plus very professional. They made our stay perfect.
2025-04-02
Fromt desk staff we very helpful and friedly
2025-04-02
Die Mitarbeiter sind sehr freundlich und hilfsbereit. Frühstücksservice war ausgesprochen gut, freundliches Personal!
2025-04-01
We were satisfied with all the environments that was available, even though we didn’t have time to use all of them. Gym looked good.Breakfast was nice and also the rooftop lounge was nice to visit for sunset.
2025-04-01
Leute von Servicekraft - Alle - Ich war voll begeistert, sehr professionell, nett, hilfsbereit 10/10.
2025-03-31
Your staff are a credit to the hotel. Everyone was exceptionally friendly and were happy to chat in English as our Italian requires improvement. Your team made our stay an excellent experience.
2025-03-31
All the staff were wonderful- in particular the woman with short dark hair at breakfast and the young back man in the bar/roof top bar
2025-04-01
Beautiful hotel, with incredible views. Staff were so helpful and welcoming. We had the best time! Thank you :)
2025-03-30
Complimenti per tutto
2025-03-30
Exceptionally friendly staff - both at the frontdesk, but also in all three restaurants
2025-03-28
Hotel quality overall beautiful and comfortable. The staff made us feel welcome and assisted us where needed. The roof terrace is a real treat to appreciate those views Rooms were maintained really well and cleaned regularly to high standard We will definitely be back again soon
2025-03-27
Le personnel est exeptionnel !
2025-03-25
The service I received at the hotel was fantastic. The highlight of my stay was the kindness and courtesy of all the staff — truly exceptional. Every service provided was excellent, and the hotel itself is outstanding.
2025-03-24
Merci pour votre accueil très sympathique et très professionnel
2025-03-25
Σας ευχαριστούμε πολύ για ολα..Ήταν όλα υπεροχα
2025-03-24
The stay was absolutely perfect start to finish.
2025-03-23
Bravo Fabio!!!!
2025-03-22
I want to say a massive thank you as the staff were very helpful when I made a number of special requests.
2025-03-16
Complimenti a tutti e grazie per il bel weekend che abbiamo passato, ci siamo trovati molto bene
2025-03-16
Encore merci à toute l’équipe de nous avoir fait passer un séjour court mais excellent
2025-03-16
Staff were great during our stay, from the cleaners to the breakfast staff, reception and the spa. Everybody very professional and very friendly.
2025-03-19
Merci à la responsable de l’équipe du petit déjeuner pour son accueil, sa gentillesse et son professionnalisme.
2025-03-12
The staff in charge of the breakfast buffet were very nice and customer oriented :)
2025-03-10
Thank you
2025-03-10
I would like to mention the breakfast supervior , She is great!
2025-03-09
Faccio i complimenti, a nome mio e del mio compagno, a tutto il personale della struttura: dall’accoglienza al bar, dalla colazione al centro benessere. In tanti anni che viaggio non ho mai visto tanta professionalità e disponibilità.
2025-03-10
Top hotel
2025-03-08
I appreciate the attention and kindness of the breakfast staff
2025-03-06
Struttura molto elegante, posizione splendida, soggiorno molto rilassante
2025-03-05
Thank you so much, had a brilliant time
2025-03-04
Silvia in the bar was extremely nice and professional.
2025-03-03
Complimenti per il calore, la professionalità e la competenza con cui svolgete il vostro lavoro
2025-03-02
Thank you for the upgrade
2025-03-01
Sehr freundliches und hilfsbereites Personal.
2025-02-28
Absolutely great vacation!
2025-02-28
Merci pour l’accueil et le sourire de votre personnel
2025-02-26
Bravi!
2025-02-24
OUI bien sûr je viens d'envoyer mes sincères remerciements à monsieur le responsable des réservations pour son geste malgré notre discussion à mon arrivée . Grâce à lui j'ai passé un séjour inoubliable et je l'ai promis de revenir une autre fois juste pour lui dire encore merci et lui offrir un cadeau pour sa générosité Aussi un grand merci pour les personnels qui travaillent au restaurant ,elles sont très serviable et souriante avec une chaleureuse hospitalité.
2025-02-24
Tutto perfetto grazie
2025-02-24
Staff estremamente cortese e disponibile, struttura meravigliosa e colazione eccezionale
2025-02-22
Gentilissimi e molto disponibili, complimenti a tutto lo staff
2025-02-21
I arrived early and the reception was able to find a room that was ready. It made a wonderful start of my trip by being able to check in and relax. Thank you so much!
2025-02-18
posizoone dell'hotel perfetta. Stanza comfortevole. ottima colazione.
2025-02-18
Ottima struttura. Personale professionale e sorridente
2025-02-18
Grazie per L'organizzazione e complimenti per l'arredo essenziale ma funzionale
2025-02-17
La estancia ha estado correcta. El hotel tiene unas instalaciones nuevas e impolutas. La habitación es confortable y de un diseño relajado y contemporáneo que hizo que estuviera muy cómodo. El baño y la terraza son estupendos también. El parking es muy cómodo y facilita la estancia. El desayuno de alta calidad con alimentos muy buenos. Y el personal del desayuno muy amable. Los huevos estaban riquísimos
2025-02-16
It was an amazing stay and I loved the hotel staff. They were all very kind and considerate. I hope to visit your hotel again
2025-02-15
Ringrazio a tutto lo staff compreso la spa per la loro disponibilità e bravura
2025-02-14
Grazie per lo splendido soggiorno, staff gentile e accogliente. 10 e lode
2025-02-13
Thanks for the hospitality
2025-02-09
Stayed since Wednesday- Sunday , between the staff and the hotel it was an absolute pleasure to stay .
2025-02-09
Ringraziamo il personale della reception, del ristorante e della SPA. Ogni membro del personale è stato gentilissimo, cortese, attento e disponibile rendendo la nostra esperienza davvero unica e speciale. Cena ottima!!! In particolare ringraziamo il personale della SPA Roberta, Cristiana e Diana per la loro professionalità, gentilezza, disponibilità coccolandoci e regalandoci una parentesi di totale relax psicofisico… Grazie ancora e speriamo di poter tornare!
2025-02-09
Wonderfully friendly staff across the board. From the reception, to breakfast and bar staff, all the way to the cleaners. Everyone without doubt incredibly friendly. Great place for the stay with the dog too.
2025-02-08
Impeccabilmente squisiti e professionali. Grazie
2025-02-08
Staff was helpful and very professional. The food was of great quality.
2025-02-07
Nice to stay in this hotel
2025-02-06
.
2025-02-05
Alle Mitarbeiter waren ausserordentlich freundlich und hilfsbereit. Die Lage ist wunderschön und die Dachterrasse ist wunderschön gestaltet mit traumhaftem Ausblick.
2025-02-04
Thank you very much for everything!
2025-02-03
Grazie per aver gestito la richiesta di cambio di prenotazione anche se inviata oltre tempo massimo.
2025-02-03
struttura molto pulita, ben organizzata cordialità e disponibilità del personale superlativa
2025-02-02
Grazie mille per l'accoglienza e la gentilezza dimostrata
2025-02-01
Thank you all for helping and for your kindness
2025-02-01
Tutto sta andando molto bene, grazie
2025-01-30
The staff are all nice and trying their best to speak English and make sure we are enjoying our stay. Lorenzo specifically was very helpful and nice in giving us information. The rooms had breathtaking views.
2025-01-31
La spa è veramente suggestiva con la vetrata sul lago
2025-01-30
Grazie, piacevole soggiorno, personale molto gentile ed attento.
2025-01-28
I'm fortunate enough to have stayed at some of the best hotels all over the world. I can say, without reservation, that the overall experience at Promessi Sposi is the best to date - anywhere! Everything at the hotel just comes together - from the super helpfull and friendly staff, to the quality of the breakfasts and dinner options, to the spotless hotel and of course, the location. Has to be my favorite hotel, and I will be back.
2025-01-26
The management were helpful and accommodating
2025-01-25
Complimenti to the reception staff in particular, The bar/restaurant staff was less welcoming we have to admit but still ok.
2025-01-25
Thank you for the care taken to make sure I had a good experience.
2025-01-22
Struttura meravigliosa, staff eccezionale
2025-01-21
Very nice stay but beware of the points below
2025-01-21
Oui car cet hôtel est extrêmement bien placé, intimiste, super déco épurée. Bien pour ma cheminée ds le bar.
2025-01-21
Thank you for the kindness of the staff and sorry if we were too loud at the bar :)
2025-01-19
Ringrazio molto le ragazze del ricevimento e tutto lo staff dell'hotel, davvero professionali e gentili, ci siamo trovati benissimo..allaprossima!
2025-01-18
The staff are exceptional and really attentive. Beautiful hotel and had everything we needed. Would definitely stay again and your staff were fabulous Thank you
2025-01-17
Un ringraziamento a tutti dal primo all’ultimo.
2025-01-16
Soggiorno perfetto! Camera, pulizia, accoglienza al Top! Continuate così! I ragazzi/e della reception e della sala colazione eccezionali! Cortesia, disponibilità, professionalità distinguono questo fantastico staff
2025-01-14
Complimenti per il vostro magnifico albero. Io e mio marito siamo stati benissimo!
2025-01-15
management available and ready to help
2025-01-14
Personnel de réception très sympathique
2025-01-14
Tout était parfait
2025-01-12
Thanks for a lovely and wonderful vacation. You were very kind and ready to help when needed Rinat and Ronen
2025-01-06
Gracias por su amabilidad y confort
2025-01-05
I appreciate the great Service offered . Thank you !
2025-01-04
Staff impeccable
2025-01-02
Complimenti a tutto lo staff perché accoglie e si relaziona sempre con il sorriso ed in maniera professionale. Pur notandosi la giovinezza in tanti componenti il risultato è eccellente
2025-01-02
A tutto lo staff che ci ha accolto in maniera cordiale e professionale e sono stati affettuosi con i nostri cani
2025-01-02
il personale è molto competente e la pulizia è ottima
2025-01-01
Ringrazio per l accoglienza e la gentilezza riservata a me e alla mia ragazza.
2025-01-01
Ringrazio infinitamente il personale della reception per la disponibilità e gentilezza che ci hanno riservato.
2025-01-01
Ringrazio per la.professionalita e gentilezza di tutto il.personale.
2025-01-01
Séjour très agréable avec un personnel très sympathique
2024-12-30
Très agréable moment , le restaurant en bordure de lac est très agréable et le personnel charmant
2024-12-29
Complimenti per la professionalità,disponibilità e simpatia dello staff; anche da Giovannino; complimenti per la cura degli arredi, ovunque , dal var alla terrazza; location "notevole"
2024-12-29
Il personale della sala colazioni davvero professionale e molto cortese . Molto apprezzato lo scalda salviette in bagno e la domotica .
2024-12-30
Tutto bene, colazioni super e personale di sala e di reception molto gentile ed accogliente
2024-12-29
Der Service war außergewöhnlich nett und freundlich, vor allem während des Frühstücks. Wir waren vom gesamten Aufenthalt mehr als beeindruckt und werden sicher wiederkommen.
2024-12-29
Un soggiorno veloce, ma molto accogliente e carino! Ci siamo trovati molto bene ci torneremo sicuramente complimenti a tutti
2024-12-30
Complimenti per la struttura curata nei minimi particolari, complimenti per il perdonale: professionale accogliente e sempre disponibile e sorridente
2024-12-27
Email envoyé ce jour
2024-12-27
Toute l’équipe est très à l’écoute des clients pour leur entière satisfaction. Bravo !
2024-12-26
The entire staff was wonderful, our stay was wonderful. Thank you!
2024-12-24
Thank you
2024-12-23
The young lady in training on the 21/12/24 was excellent give her what ever salary she wants
2024-12-21
L endroit est magnifique, l hôtel aussi. Félicitations au chef , les 2 restaurants permettent d avoir 2 cuisine différentes et les 2 sont "top" super produits , très bien cuisinés. Le personnel de salle est très professionnel dans tous les points de vente. Le front desk rempli sa mission avec sourire . Très belle établissement nous conseillerons nos amis s ils veulent voir le lac de comes . Quand même un petit bémol.La facturation pour l animal de compagnie est un petit peu excessive. Nous vous souhaitons de bonnes fêtes par avance et si nous revenons du côté de milan et du lac de come nous reviendrons avec plaisir dans votre établissement. Mme et Mr Jay Stéphane.
2024-12-13
Very enjoyable stay
2024-12-13
All of the staff that I interacted with were friendly, helpful and professional.
2024-12-12
personale gentile e competente.
2024-12-12
Merci à toute l'équipe de la réception pour sa gentillesse et la qualité de l'accueil
2024-12-12
Colgo quest'occasione per ringraziare ancora una volta tutto lo staff dell'hotel che si è dimostrato altamente professionale, disponibile e accogliente. In primis Federica Magni Event & Sales Manager e poi Emanuele Serra Front Office Manager, Carlo Responsabile servizio catering e ancora Lorenzo, Syria e tutti i collaboratori della struttura. Hanno reso il nostro soggiorno e l'evento aziendale impeccabile. Grazie ancora!
2024-12-12
Al Personale della spa ringraziamenti per la loro professionalità e competenza ( Diana )
2024-12-08
Un weekend dí completo relax. Staff sempre gentile e discreto, camere e spazi puliti e ordinati, spa raccolta e intima e massaggi eseguiti da mani esperte e capaci. Per finire, la cena al ristorante Lisander è stata deliziosa! Materie prime ottime e preparazioni gustose e bilanciate. Se ce lo chiedessero non sapremmo indicare un difetto. 10/10, complimenti!
2024-12-08
La colazione senza glutine è stata eccezionale
2024-12-07
Accoglienza ottima personale cordiale gentile e professionale
2024-12-08
Everything on high level except room temperature. Sending bad picture
2024-12-07
Grazie mille per la bellissima settimana di soggiorno.
2024-12-07
tutto il personale molto gentile, professionale e sempre disponibile. Housekeeoing impeccabile. Molto bravi tutti.
2024-12-02
Tutto il personale è estremamente gentile e molto attento a cliente!
2024-12-01
Ottimo servizio ed accoglienza
2024-11-30
Ottimi servizii, ottimo il personale di sala e all'accoglienza
2024-11-26
Merci pour votre professionnalisme.
2024-11-25
Personnel serviable et agréable
2024-11-23
Everyone there from the front desk to the servers for breakfast were so kind and helpful. We will highly recommend this hotel!
2024-11-21
Thanks
2024-11-19
Ein super geführtes Haus !
2024-11-17
Grazie mille a tutto il personale, compreso il bistrot da Giovannino! Complimenti alla direzione!
2024-11-17
Siete stati molto professionali e disponibili. Ho apprezzato la Vs cortesia e propensione verso il cliente.
2024-11-18
Complimenti per la gestione della vostra magnifica struttura e per la gentilezza e disponibilità del vostro personale.
2024-11-16
Bel accueil et personnes toujours bienveillantes et souriantes. Merci.
2024-11-14
Thanks for the stay, we loved it
2024-11-13
It was an amazing few days at your hotel. I can't thank you reception team and breakfast staff for their wonderful services. Everyday was full of smiles and hospitality my family and I didn't want to leave. Thank you so much for making this a wonderful trip for my family and I
2024-11-14
Amazing hotel and amazing staff. Thank you all very much.
2024-11-12
Short stay, but truly memorable! Loved the hotel, loved the surrounding.
2024-11-12
Thanks for all
2024-11-12
Je tiens à souligner l'extrême amabilité de tout le personnel de l'hôtel, leur grand professionnalisme et leur disponibilité. Je reviendrai ave grand plaisir séjourner dans votre hôtel !
2024-11-09
Complimenti per la struttura molto curata ed accogliente e per il personale discreto ma disponibile e gentile, complimenti per la professionalità!
2024-11-09
Fantastica struttura
2024-11-08
Thank you so much for your nice hosting
2024-11-09
Sowohl an der Rezeption, in der Bar, beim Frühstück und besonders im SPA sind überall super nette Mitarbeiter. Großes Lob dafür!
2024-11-08
Merci beaucoup pour votre accueil chaleureux
2024-11-07
Personnels très accueillant et très à l'écoute.
2024-11-04
Desidero condividere i nostri apprezzamenti riguardo tutto lo staff della struttura.
2024-11-04
Grazie allo staff
2024-11-04
Grazie mille a nome di tutto il gruppo per la splendida accoglienza.
2024-11-03
Samantha was exceptionally helpful.
2024-11-02
Porsche Destination Charging is a very welcome and useful faclity. The barman understands his craft. The staff were very friendly and helpful.
2024-11-01
Excellent reception and the service at the Lakeside restaurant was fantastic, as was the food!
2024-11-01
The staff was extraordinary - so friendly and helpful. They went out of their way to make our stay a very special experience. I highly recommend staying with you and your team!
2024-10-31
Wait staffers excellent
2024-10-31
Reception desk extremely helpful throughout our stay
2024-10-30
Thank you to the reception staff for their help on the local area
2024-10-29
The bar manager (Michel) on Friday was fantastic, but I think he has now left for a job in Milan. All the staff were great, very friendly and helpful, please thank them all.
2024-10-27
Andrea del ristorante Lisander è gentilissimo e davvero competente e professionale. Tutto lo staff del benessere ti accoglie con grande cortesia e ti offre un servizio degno di menzione.
2024-10-28
Grazie allo staff benessere e ad Andrea del Ristorante
2024-10-26
The staff was excellent
2024-10-26
Complimenti Bellissima struttura moderna in cui l'ospite si sente coccolato
2024-10-22
Fantastic team, everyone is very polite and lovely
2024-10-21
merci pour la qualité et l’écoute de vos employés.
2024-10-20
Particularly to the staffs servicing during breakfast especially to the lady with short hair (sorry that I could not remember her name) and good English. They were very nice with smiles. Good hospitality. They helped us with the food explanation, seating arrangement etc.
2024-10-19
Great stay and I can’t say enough about Samantha - so kind and knowledgeable and professional and proficient… she was one of the main reasons our stay there was so great :)
2024-10-19
It was a wonderful stay and the staff, especially the front desk always had a sile and warm greeting.
2024-10-18
Excellent service, Friendly staff
2024-10-18
The hotel was clean and comfortable. Staff was excellent. They answered questions and offered help when asked for it.
2024-10-18
Wish you all the best.
2024-10-15
What a wonderful hotel! Excellent and very helpful staff.
2024-10-15
Thanks for accommodation to my need while I was there
2024-10-15
I want to give thanks to the whole staff at the hotel for an awesome experience. But most special thanks to Samantha as she was extremely helpful from the beginning to end of my stay. I arrived extra early with a very long trip and she made sure that I was accommodated into my room as soon as one was available. Her care and dedication to the clients was evident from the very first day and I was a witness of the importance that she placed on everything she did. The whole front desk staff was amazing. I am horrible with names, but I remember Gina was also very helpful, as also were the rest of the team that unfortunately I was not able to capture their names. The room cleaning service was great and performed an amazing job every day making sure my room was impeccable. If I go back to the area in the future I am definitely going back to your hotel.
2024-10-15
Équipe souriante et dynamique que ce soit à la réception au petit déjeuner au bar et au restaurant
2024-10-13
Huge compliments to the chef, especially for the cakes and their portion sizes. My favourite were carrot cake (because it wasn’t too sweet) and small apple pies 🥧 Really loved courgette and carrot to go with the scrambled eggs for breakfast! In some hotels in Italy there’s a complete absence of vegetables which are important for nutrition and gut health. Loved the room - very spacious and it was kept clean. Very friendly hospitality team overall 💜
2024-10-13
Thanks to the staff at the front desk, the bar staff and breakfast staff. All very helpful and polite and friendly. We thoroughly enjoyed our stay
2024-10-12
We really enjoyed our stay at your hotel. The lake view from our hotel was wonderful. Breakfast was very good too.
2024-10-10
Excellent
2024-10-08
Thank you to everyone at the front desk and the girls in training. Extremely kind and helpful. Offered great recommendations. Thank you for being warm and kind and making our stay enjoyable.
2024-10-06
Freundlichkeit des Personals
2024-10-05
Merci à Emanuelle pour sa gentillesse et disponibilité
2024-10-05
Great assistance, very helpful staff
2024-10-04
Thanks!
2024-10-04
A tous
2024-10-04
Thank you to the manager who welcomed our tour group!
2024-10-04
Great stay.
2024-10-02
Merci pour l’accueil chaleureux et l’excellent service.
2024-10-02
Great care and service. Thank you for the amazing stay.
2024-10-02
Une mention spéciale pour votre équipe de restauration. Une cuisine soignée, bien élaborée et gourmande. Une équipe de service aux petits soins, souriants, sympathiques et très attentionnés. La meilleure équipe rencontrée depuis bien longtemps. Félicitations et remerciements. ( contexte d’un groupe de 42 personnes de surcroît, un travail bien compliqué. ) Jugement formulé par un couple d’anciens hôteliers très conscients de la difficulté du métier.
2024-10-02
J’ai effectué une réservation pour 17 personnes dans le cadre d’un voyage de vélo débutant sur le bord du Lac de Côme. L’assistance de Mme Federica et M Emmanuele à été précieuse et très professionnelle tant au niveau de l’organisation que des services sur place pendant notre séjour. Une grande partie du succès de notre voyage leur revient.
2024-10-02
Great place and a very friendly staff.
2024-10-01
Kiudos to Monica and the breakfast staff
2024-10-01
Great stay! My wife and I were there for 10 days. Everything was very comfortable, the staff was exceptional, the bar was welcoming, and the morning breakfast was outstanding. We loved Lecco and the view from the balcony. Even loved that shower. It was the best stay at a hotel we've ever had.
2024-10-01
We had an amazing stay at the Hotel Promessi Sposi. The room was beautifully designed and our view even more stunning.
2024-10-01
The hotel is beautifully kept with a very kind and accomodating staff.
2024-09-30
Ich habe mich sehr wohl in Ihren schönen Hotel gefühlt.
2024-09-30
La disponibilità della reception e di tutto lo staff ha reso il soggiorno ancora più speciale.
2024-09-29
Todo el personal ha sido súper amable y quiero agradecer a la propiedad la atención recibida por su parte. Enhorabuena, volveremos...
2024-09-28
I do not remember any of the names at the front desk. Everyone I talked with were always very helpful and efficient.
2024-09-28
Ho trovato un ambiente accogliente con del personale altamente professionale. Grazie.
2024-09-27
Félicitations au l’hôtel est magnifique et le personnel très agréable.
2024-09-27
We really enjoyed our stay.
2024-09-26
Other than the above complaint my wife and I had a great experience at your hotel. Everyone was incredibly friendly and attentive. I was very impressed with the communication before arrival with the staff in setting up boat tours, restaurant reservations, and spa reservations.
2024-09-26
Wonderful stay!
2024-09-26
Tutto ottimo. Grazie
2024-09-25
The maid service was excellent, as was the breakfast service. Both sets of people were cheerful, helpful, and efficient. That can be said for the reception and bar staff.
2024-09-25
Wonderful stay. Thank you!
2024-09-24
Location ottima
2024-09-22
Abbiamo trascorso un ottimo weekend nella vostra struttura. Personale al top sia al desk che alla colazione. Non abbiamo mai dormito così bene in un hotel 4* al punto che ho scansionato l'etichetta con il qrcode del materasso (idea pazzesca). Colgo l'occasione per apprezzare il servizio e il cibo del bistrot.
2024-09-23
Excellent service and prompt. Beautiful hotel facilities.
2024-09-21
The guest services is very good Great hot water, bedding
2024-09-21
Management was very accommodating and helped with ordering taxis.
2024-09-19
Thank you for a wonderful stay!
2024-09-19
The breakfast supervisor was great
2024-09-19
good work experience
2024-09-15
merci pour la gentillesse et la disponibilité de tout le personnel
2024-09-16
We had a lovely stay. The front desk employees were very accommodating and answered many of our questions about visiting nearby towns. The signora that manages the breakfast room was amazing and lovely. She always has a smile on her face, she is courteous and very attentive to people’s needs and food modifications.
2024-09-16
Thanks
2024-09-16
félicitations et remerciements à tout le personnel pour sa disponibilité et pour sa gentillesse
2024-09-15
Would just like to say a big thankyou to all the staff, and specially the waiter on Friday night at Fine dining, as he heard me saying it had been my birthday, and when my dessert came out, I had a candle in it, which was a lovely touch and he wished me a Happy Birthday, all the staff do an amazing job, and make you feel so welcome 🙏
2024-09-15
Bisogna congratularsi con l'intero team dell'hotel. Non ho alcuna lamentela da fare!
2024-09-15
Merci pour le très beau séjour et le service impeccable. La chambre n’était pas très grande mais quand même très confortable et propre. Le petit-déjeuner était parfait. Merci!
2024-09-15
Thank you for a great dray
2024-09-13
Grazie infinite al management team di HPS. Sono stati molto cordiali e reattivi. I'm
2024-09-13
Very helpful excellent staff and well maintained hotel.
2024-09-12
Complimenti à Emmanueli ( Lolo )
2024-09-12
Great visit. First time for us.
2024-09-13
Sehr schönes Design
2024-09-13
Lovely, friendly and helpful staff
2024-09-11
The reception team
2024-09-11
Thanks a lot 🙏
2024-09-11
Excellent!!
2024-09-11
Excellent room/facilities. Very friendly staff
2024-09-10
Thank you for the use of your umbrella!
2024-09-08
Paola at the bar offers friendly and exceptional service with a smile <<<<<<
2024-09-08
Ringrazio per il servizio ricevuto
2024-09-09
Hotel perfetto per coppie, la spa è organizzata molto bene e ha una vista stupenda sul lago. La colazione è molto varia e il personale molto disponibile e gentile. Mi sono trovata benissimo, uno degli alberghi che preferisco❤️
2024-09-08
Bravo. Staff were very friendly and loved the hotel!
2024-09-07
The cleaning staff were AWESOME!!
2024-09-07
Best breakfast I’ve had in northern Italy
2024-09-07
Wonderful stay!
2024-09-07
Lovely hotel, great location!
2024-09-07
Memorable stay
2024-09-05
All staff were friendly and welcoming
2024-09-06
Our stay was amazing and your facilities and staff are top notch.
2024-09-06
Thank you for great service
2024-09-05
Gracias a todos tuvimos los mejores dos días de nuestro viaje :)
2024-09-03
Dinner at Lisander was fantastic and the waiter was as well ! We really enjoyed it !
2024-09-03
I found the Staff extremely helpful and it was a very nice experience to stay in your hotel and I would definitely visit again
2024-09-02
Appreciated the helpfulness of the staff especially the staff in the breakfast room they were so friendly and helpful
2024-09-03
Brilliant hotel and a fantastic stay
2024-09-03
The breakfast team are wonderful! So friendly helpful and considerate. Always happy to see us and always checking if we need anything else. Better than most 5* hotels we have been to. Thank you to the amazing ladies - we will return because of you!
2024-09-03
.
2024-09-03
Wonderful service. Extremely helpful. Could not have been kinder.
2024-09-03
The hotel is lovely and the staff very helpfull and polite. Will hopefully come back again.
2024-09-01
Thank you for the amazing stay! The staff was so kind and welcoming to us and we really appreciate their willingness to make sure we were well taken care of.
2024-08-31
Top notch place overall
2024-08-31
The woman in charge at breakfast was warm, welcoming, cheerful, professional, and accommodating. Much appreciated!
2024-08-31
It was a very nice visit and the staff very helpful.
2024-08-30
Lele... I hope I spelled this correctly, was working the front-desk / managing our stay. He made us feel welcome, feel like VIPs, and made sure we thoroughly enjoyed our stay. We had a choice of two fantastic rooms on arrival - super nice touch. He is also very friendly, and approachable. Thank you! ... Lake Como didn't hurt the situation either. ha ha ha. What a beautiful place to have a beautiful new hotel! Mamma Mia...
2024-08-30
Wonderful stay - thank you!
2024-08-27
From check in to check out the service was impeccable. We shall return.
2024-08-27
We had a lovely stay, thank you We have provided some tips to elevate the excellence of the customer experience even further.
2024-08-26
Staff were super friendly thank you
2024-08-26
Tres bien Propreté, design et souci du détail Hotel qui a contribué à la réussite de notre visite de la région
2024-08-27
i would like to thank all the members of staff that helped during our stay, you all made my 40th birthday truly memorable. i will 100% be back. again a huge thank you
2024-08-26
Das Hotel ist einfach fantastisch.
2024-08-26
Perfect stay
2024-08-26
Bravi, pronti ed efficienti
2024-08-24
Un lieu qui donne envie de revenir Merci à toute l’équipe
2024-08-25
Merci pour votre accueil
2024-08-24
Very clean, comfortable bed
2024-08-24
All the staff members were friendly, especially the breakfast staff.
2024-08-21
Dear staff, Thanks so much to staff reception, staff breakfast and restaurant Da Giovianini. Thanks for the hospitality and great service. Our home away from home!
2024-08-21
Très bon séjour
2024-08-21
Los felicito por su excelente atencion tienen un gran hotel
2024-08-20
Merci pour votre accueil
2024-08-19
At The bar his name: michele maioglio
2024-08-18
It was so good. I will come back again!
2024-08-17
Really good team, great orga Human Culture…we will be back…
2024-08-17
Well done!!
2024-08-16
Ótimo
2024-08-16
Nous voulions remercier l l équipe de l l hôtel, ils sont très accueillants
2024-08-14
Super disponibile e cordiale il personale, soprattutto per averci dato la possibilità di prenotare una notte in più all’ultimo minuto Ottimo il servizio del bar
2024-08-13
Dear Promessi Sposi Team, I wanted to take a moment to congratulate you on the wonderful concept you’ve created at your hotel. From the moment we arrived, our experience was exceptional and full of pleasant surprises. You allowed us to check in an hour earlier than scheduled, which was a much-appreciated gesture. From the moment we arrived at the hotel entrance, we were greeted with a warmth that remained throughout our stay. The staff helped with our luggage, and the receptionist explained everything in detail and with great care, always willing to assist us with whatever we needed. We were pleasantly surprised to find that the room was not only prepared for us but also for our dog, with food bowls ready and the room climate adjusted to our arrival. The experience was a perfect ten, and we were sad to leave because we were so comfortable. The hotel’s location is incredible, and Malgrate has a beautiful essence that we fell in love with. I would like to highlight the kindness and humanity of all the hotel staff, from the receptionists to the housekeeping and restaurant staff. Every morning at breakfast, the staff radiated positive energy. From the moment we entered the room, they ensured we had a clean table ready for us. We especially appreciated the lady with short black hair who works at breakfast; she brought water for our dog every morning and made sure everything was to our liking. At checkout, we were also pleasantly surprised that only €30 was charged for our dog, as we were told the room had been kept very clean. The housekeeping service was impeccable, leaving the room in perfect condition each day. After a day of activities, it was a true pleasure to return to a room that was so comfortable and well-prepared. Even small details, like spotless windows that allowed us to fully enjoy the view, were very much appreciated. The only minor issue we had was that we ran out of shower gel on the first day, and it wasn’t replenished. However, this was partly our fault as we didn’t notify anyone, since we were using the sink gel, which also works for the body, so it wasn’t a big problem. The amenities were also lovely touches, and the smart air conditioning system in the room is amazing—completely silent and always maintaining the perfect temperature. Additionally, having access to the indoor garage was a huge plus. Congratulations on your exquisite service and your dedication to customer care. I wish that all hotel experiences were as wonderful as the one we had at yours. You have an amazing staff with great potential, and I hope you take good care of them as well, because the love they put into their work is evident in every detail. Kind regards, Gracia Allen
2024-08-11
Valoro mucho la amabilidad de todo el personal con el que he tratado. Estoy muy satisfecho y agradecido
2024-08-09
Perfect hotel! We want to go back!
2024-08-08
The best hotel on the lake!
Fabulous
Aree comuni e servizi
Soddisfazione globale e informazioni generali
Prenotazione e accoglienza
Colazione e servizi di ristorazione
Sistemazione
2025-08-05
Thank u clean hotel and nice lake view