2025-11-20
Thanks for an easy stay.
2025-11-20
Thank you. I thoroughly enjoyed my stay. The rooms were immaculate, the staff were fantastic, the food was lovely, and the location is perfect.
2025-11-17
We had an upgrade to a lake view room for my birthday which was a wonderful surprise. The staff were exceptionally helpful and the food was great! The bar staff were excellent 👌🏽
2025-11-19
Very good job!
2025-11-17
We had a very nice stay !
2025-11-15
Personale cortese e qualificato e location spettacolare
2025-11-16
Complimenti a tutto lo staff
2025-11-11
It was beautiful and I would lovely come again !!
2025-11-10
Gentilissimi
2025-11-10
Gentilissimi e molto professionali. Grazie ! Continuate così. Altra cosa da aggiungere: il ristorante Lisander ? Spettacolare in tutto! Dal servizio, al cibo, alla gentilezza e cultura gastronomica della signora Susanna. Grazie!
2025-11-09
Ottima struttura accogliente per trascorrere delle giornate di relax. Eccellente la ristorazione e la competenza del personale del ristorante Lisander
2025-11-09
È meraviglioso osservare le persone che sanno fare il loro lavoro e lo fanno con passione. Alla reception abbiamo trovato personale disponibile ad esaudire le nostre richieste. Presso il ristorante Lisander sono rimasta colpita dalla professionalità, simpatia e preparazione della ragazza. A colazione sempre personale gentile, cordiale ed educato, così come al bar. Non è scontato e lo abbiamo apprezzato. Un ringraziamento anche al personale della spa che ha soddisfatto ogni richiesta.
2025-11-07
The hotel team members at the front desk were so kind and friendly.
2025-11-05
This was a first class hotel. The staff was friendly and accommodating. If I ever come back to the area, I would stay here again. Thanks to all the staff who made our stay so great.
2025-11-05
Thanks
2025-11-05
We had a piece of art shipped to your hotel prior to our arrival. Your staff communicated with us by email before we made the deal with the artist with instructions and a assurances that your property would safe guard our package. When we arrived your staff new right where the package was and promptly retrieved it for us. Great service!
2025-11-05
You all were friendly and efficient!
2025-11-04
Everyone was helpful and we would definitely return to this hotel.
2025-11-05
Merci accueil et restaurant parfait situation magique
2025-11-05
Staff was very friendly, room was excellent, breakfast options superb. Would recommend for anyone staying in the area, either for 1 night on an extended visit.
2025-11-04
Molto professionali grazie
2025-11-04
See the above comment
2025-11-04
The people at the desk always greeted us with a smile and were very friendly. The ladies in the restaurant in the morning were very friendly and nice always offering help if you needed it. Your employees were outstanding!
2025-11-03
Complimenti per l'accoglienza e per la professionalità di tutti i vostri dipendenti. Grazie a tutti
2025-11-03
Grazie di tutto, mi auguro di ritornare presto
2025-11-02
Grazie a tutti per la disponibilità e gentilezza
2025-11-02
Professionalità e gentilezza
2025-11-02
Personale della reception e della ristorazione molto educti, professionali, cordiali e gentili. Sempre con il sorriso.
2025-11-02
Professionalità e gentilezza
2025-11-02
Complimenti per tutto.
2025-10-31
cortesia e professionalita
2025-10-28
House keeping staf very nice. Did a good job.
2025-10-28
Staff was very helpful when we had questions about getting car service.
2025-10-25
Everyone was really helpful. Staff member at breakfast was very warm and personable. Food was very good.
2025-10-26
Gracias por el excelente trato de todo el personal , recepción, restauración….todos maravillosos .
2025-10-24
Your front desk staff were always helpful and pleasant. The women who ran your breakfast area was attentive and pleasant as we could ever hope. We also enjoyed a drink in the bar with a great bartender.
2025-10-22
Appreciated the early check in w my group OAT TOUR
2025-10-19
Well done!
2025-10-20
Thanks
2025-10-20
Perdonale gentilissimo disponibile, molto attento
2025-10-19
Reception was always helpful, event hough I asked many questions. Breakfast was cheerful, efficient and helpful
2025-10-18
The management team was excellent. Getting an d early morning taxi was hard to get so they offered to drive us.
2025-10-18
Very welcoming staff, beautiful and stylish design.
2025-10-17
Thank you for accommodating us with handicapped bathroom. Also procuring a taxi the morning we were leaving. Staff was extremely helpful, professional and polite.
2025-10-16
Clean rooms. Staff was friendly and helpful
2025-10-14
Quiero destacar el gran profesionalismo y gran amabilidad de todo el personal, especialmente de las chicas de la recepción y de la encargada del desayuno. Todos con una amabilidad que alegra el alma al comenzar el día. Creo que esa experiencia personal fue espectacular para nuestra estadía
2025-10-13
Staff was outstanding at the hotel and restaurants.
2025-10-13
The friendliest and nicest staff I’ve experienced
2025-10-12
We wanted to compliment all staff we interacted with – from the lobby bar, to the front reception desk, to the breakfast room staff. Everyone was very pleasant, accommodating, and helpful.
2025-10-13
Nice size rooms - enjoyed the amenities
2025-10-11
Thanks we enjoyed our vacation at your premises
2025-10-11
Thanks to the staff
2025-10-10
Such friendly and professional staff members. The lead staff member in our breakfast area was superb!
2025-10-10
I miei complimenti a tutto lo staff della reception: Lorenzo, Alessandro, Emanuele Stefania, Lara e Sara. Un ottimo team!
2025-10-07
Wir haben uns rundherum wohl gefühlt und wurden immer gut umsorgt
2025-10-07
Herzlichen Dank für die freundliche und großzügige Atmosphäre in Ihrem Hotel. Wir haben uns sehr wohl gefühlt.
2025-10-08
Thank you for the wonderful stay! The breakfast was delicious! The room is clean and neat and the personnel was very friendly and helpful!
2025-10-07
The women in the breakfast area were so friendly and helpful !
2025-10-06
Tout était parfait, merci beaucoup au personnel d’accueil et à la personne responsable du petit-déjeuner.
2025-10-05
Beautiful hotel and excellent service from all of your staff.
2025-10-03
I want to thank Lorenzo at reception, the young lady at the bar, who always provided water to our dog Bruno while we were having lunch or a drink and the lady with short black hair at breakfast. All were super kind and hospitable. Just how hospitality is suppose to be! Very attentive employees…
2025-10-03
Wonderful hotel! Very clean, very friendly and helpful staff. Keep up the great work!
2025-10-01
The breakfast staff is very welcoming and accomodating for my gluten-free diet. They were a joy!
2025-10-02
Many thanks to the young ladies at the front desk and the lady with the short hair in the restaurant.
2025-10-01
Thankyou for a short and pleasant stay
2025-09-29
Thank you for you help and hospitality. Always on hand to take questions from us and offer suggestions
2025-09-25
Thank you for your friendliness and attentiveness. Enjoyed spending time in the hotel rooftop, bar, restaurants, spa and especially waking up to the beautiful view of the lake. We loved our stay.
2025-09-26
Staff was very helpful and service was good.
2025-09-26
We had a wonderful stay at HPS. The staff was kind and professional. The hotel facility itself was clean and beautiful. The food was outstanding, specifically Giovannino. We ate there twice and loved it each time. Also, the club sandwich was very good for lunch at the bar, and the bartenders were efficient and wonderful.
2025-09-25
Agradezco a yira de recepción que nos ayudó en todo lo que solicitamos y a las personas del desayuno que siempre nos atendieron muy amablemente.
2025-09-24
Reception staff were wonderful eere so willing to help with hire car issue. Staff in breakfast wer so friendly, kind and accommodated.
2025-09-22
Hotel was clean, view from roof was fantastic, great being able to have couple drinks, enjoy view, relax. Room was clean, bed comfortable. Food & drinks excellent. Employees were very polite, always looking to help in any way, professional & courteous.
2025-09-22
Staff was accommodating and pleasant
2025-09-21
The view was absolutely breathtaking – definitely one of the highlights of the stay. Breakfast was exactly what you'd expect in Italy: fresh and delicious.
2025-09-21
Great stay, fabulous location
2025-09-21
Favolosi
2025-09-21
Amazing hotel and service!
2025-09-20
una permanenza gradevole, complimenti per la disponibilità e gentilezza dimostrata
2025-09-19
Trato amabilísimo de la recepción
2025-09-18
Your hospitality is excellent
2025-09-18
A big shout-out to Federica in Sales - outstanding service, helping us plan the team activities and also to help with bus transfers and other language barrier related vendor management. Also a big shout-out to Emanuele: outstanding service, solutions oriented with always a big smile. And a big thank you to Lorenzo from reception as well. He did a great job in handling my request as Federica was off duty in evening.
2025-09-16
Ringraziamo in particolare il personale che gestisce la parentesi della colazione. Particolarmente attento alle singole necessità e molto gradevole nei modi. Siamo certi che anche il resto del personale sia alla stessa altezza.
2025-09-17
Felt welcomed. Very comfortable. Great breakfasts and welcome dinner. Nice room.
2025-09-17
We enjoyed staying at your place.
2025-09-17
Thank you and your staff for a wonderful stay.
2025-09-16
Please see my positive and negative feedback. You should move the breakfast staff to the rooftop.
2025-09-15
Excellent. Responsive. Courteous and bilingual staff
2025-09-14
Personnel très accueillant et gentil : à l'accueil, au service dans les chambres, et surtout au SPA. Merci pour le checkout prolongé jusqu'à 12:00 et le parking jusqu'à 16:00. Le lit est très confortable Chambre bien insonorisée SPA : très propre, accueil très professionnel, et massage très agréable Très bon conseils pour les restaurants.
2025-09-14
Tolles Hotel und super Essen im Bistro
2025-09-13
Thanks for a wonderful stay!
2025-09-13
Goog work
2025-09-12
Our room was gorgeous, with an unrivalled view. Breakfast service was the highlight, with very attentive staff working breakfast. The reception staff looked very busy which meant their demenour was slightly direct and not as friendly as the rest of the staff. They were very happy to help us with organising a transfer though.
2025-09-11
Hotel très propre idem pour les espaces communs et chambre Personnel très accueillantshot
2025-09-12
This was by far the best hotel we stayed in during our italian trip. I loved the porch on our room, and the bathroom was amazing. Great mattress as well!
2025-09-11
The ladies who served breakfast were incredibly lovely. The room was managed perfectly and professionally. Excellent job!
2025-09-11
Thank you to all the team. The hotel was spotlessly clean. Always a pleasant welcome when we came in.
2025-09-10
Thank you for making our stay a true memory to cherish.
2025-09-10
A big thank you to ALL your staff! They were all wonderful, helpful and friendly.
2025-09-10
Clean
2025-09-10
All staff we interacted with were really polite, genuine and helpful, they helped us in every way and made the stay much better
2025-09-10
Thanks for everything
2025-09-09
Really enjoyed the stay
2025-09-08
The ladies from the breakfast area went above and beyond with me and my family in terms of service and hospitality. Specially with my parents that they only speak spanish, the ladies made the effort to communicate with my parents. Grazie Mille a tutti!!
2025-09-09
Entire experience was very pleasant and relaxing. View magnificent. All staff very friendly and helpful
2025-09-09
We really enjoyed our stay.Your staff were always very helpful and polite
2025-09-09
Staff is super friendly, arrival was warm and friendly. Brrakfast staff were super nice and friendly and we enjoyed interacting with all the staff.
2025-09-09
Excellent service and a brilliant experience
2025-09-07
all staff very helpful and freindly
2025-09-08
We had a wonderful stay. Thank you to everyone on the team.
2025-09-07
Breakfast choices were very good.
2025-09-07
All Staff was excellent!
2025-09-06
Great location
2025-09-05
Very cordial and friendly
2025-09-05
No
2025-09-04
Très bon accueil et chambre très agréable
2025-09-04
Thank you
2025-09-02
All the staff were excellent. Very helpful and friendly.
2025-09-03
What a fabulous and welcoming team
2025-09-02
Muchas gracias
2025-09-01
Wir kommen wieder, weil wir rundum sehr zufrieden waren
2025-09-02
Siehe oben
2025-09-01
Very friendly and helpfull staff
2025-08-31
Bravo pour l’ensemble de la prestation
2025-08-31
Complimenti e 10 e lode al signore della reception, davvero professionale e strepitoso in tutto. Parlo a nome di tutti quelli che hanno soggiornato con me
2025-09-01
Reception and breakfast staff, are excellent.
2025-08-30
Thank you for the kindness and a great experience.
2025-08-28
We had the most wonderful honeymoon in your hotel. Thank you so much for all your help, we loved every minute.
2025-08-27
Front desk attendant very helpfull
2025-08-25
Thanks to the duty manager that booked in our party, and ensured that our rooms were close together, the effort that was taken was very much appreciated. The request for additional mattress topping made the beds more comfortable for my wife, generally the mattresses were too firm for all of our party.
2025-08-24
Very beautiful dog-friendly hotel, very friendly staff and we appreciated the roof terrace
2025-08-23
Thank you for going an extra mile and enabling to change my reservation days and thank you for very friendly welcome at check in as Well as breakfast.
2025-08-23
La atención fue exquisita por parte de todo el personal. Especialmente Recepción.
2025-08-22
Complimenti soprattutto per la gentilezza,la professionalità del personale ed un supercomplimento alla colazione veramente molto varia e di ottima qualità
2025-08-22
Very friendly, welcoming and professional.
2025-08-20
As above . Please understand this is not a complaint more pointers for a hotel charging nearly £300 a night. For this money i would really expect the bags being taken to the rooms
2025-08-20
The staff who worked breakfast (specifically the woman with short hair, but I am blanking on her name) was wonderful. Super helpful and engaging. She made each morning's breakfast extra enjoyable.
2025-08-19
Complimente for all your team!!!
2025-08-19
Thank to the reception team, the evening bar staff for making lovely cocktails.
2025-08-19
Great location- very comfortable after a long flight
2025-08-19
Although brief, we enjoyed our stay. The hotel is clean and comfortable. The staff is friendly and helpful.
2025-08-17
Everyone was very kind and flexible, and at breakfast the staff was exceptionally friendly and attentive. :)
2025-08-18
Compliments au service du rooftop.
2025-08-18
Staff e personale super disponibili, gentili e preparati
2025-08-16
Grazie per la calda accoglienza e la perfetta sintonia tra i vari servizi. Troverete di TripAdvisor un mio articolo molto positivo.
2025-08-17
Fantastic stay our second will definitely be back in the future balcony room if possible
2025-08-17
This was our second stay in hotel promessi sposi and was as special as the first time Beautiful modern and clean hotel excellent customer service from reception staff to breakfast staff amazing stay amazing hotel
2025-08-16
Gracie mile. Un'esperienza mervegliosa.
2025-08-16
Accueil, compétences du personnel, toujours à l’écoute des clients, très bonne prestation de l’hôtel.
2025-08-15
Personnel aux petits soins des clients très serviable et polis
2025-08-14
Bel hôtel confortable et moderne. Site magnifique. Accueil chaleureux. Personnel disponible et de bon conseil. Parking privé ! Nous avons passé un excellent séjour à l’hôtel Promessi sposi !
2025-08-15
Amazing Staff, Amazing Hotel, All in all a 10/10 Experience! I proposed to my now fiancée during our stay and after a short consultation with Lorenzo a special dinner (at the fine-dining Restaurant) and even flowers for the room have been organised! I want to honestly thank you for this amazing experience. We‘ll come back for sure!
2025-08-15
We had the pleasure of celebrating our engagement whilst on our stay and we want to give a special thanks to Lorenzo for helping and guiding us through any help or questions we had. Overall, the whole staff is extremely friendly and competent and also very attentive! We felt welcomed and had absolutely zero negative interactions throughout our whole stay. Thank you a lot and we will definitely recommend the hotel and come back ourselves as well.
2025-08-13
We loved our stay with you at your hotel. We thought it was a stunning hotel and the grounds and staff and service all very good . The breakfast staff were so friendly and welcoming it really made our day so please thank them .
2025-08-12
Huge thanks to the wonderful staff who went above and beyond to make our stay so special—you made our honeymoon unforgettable!
2025-08-13
Thanks for the accommodating and attentive service throughout the stay.
2025-08-12
Accueil parfait !
2025-08-13
Thanks to the reception staff for offering us information on how to explore the local area and answering all of our questions. The rooms were cleaned and tidied daily and of a high standard. The lady who runs breakfast was delightful - we were always greeted with a smile and a hello - asking how we slept and if we were ok. The food was replenished and tables tidied constantly. We had a stunning view from our bedroom window and loved the local area with small beach and access to the lake, a choice of restaurants as well as waterfront areas to sit and relax. We also enjoyed the rooftop bar as it offered a lovely place to sit and relax while having a drink and taking in the stunning views. A perfect mini break!
2025-08-11
Qualité de l’accueil
2025-08-10
The restaurant staff are outstanding and well knowledgeable in hospitality, I hope this grace extends to all departments
2025-08-09
The receptionist and the staff at breakfast were so lovely and friendly. We felt so welcome and loved our stay there.
2025-08-08
Federica war unser Highlight. Sehr kompetent, hilfsbereit und freundlich.
2025-08-09
Everybody was friendly and helpful. Thank you.
2025-08-08
It’s a beautiful hotel and we loved our stay ☀️
2025-08-06
Nice staff, nice and quiet location
2025-08-06
Continuez comme ça !
2025-08-05
Thank u clean hotel and nice lake view
2025-08-05
Servicio de recepción magnifico, muy profesional. Agradecimiento a staff en general, inclusive a recepción en sauna por atendernos tan tarde.
2025-08-04
There was a dark haired woman (rather short haircut) in the breakfast serving that was amazing. Failed to get her name.
2025-08-03
The wait staff in Lisandro was exceptional
2025-08-02
Merci!
2025-08-02
Thank you for the welcome. It was a great stay, especially upgrade for the room with terrace.
2025-08-02
Trés bel hôtel, très bien situé, belle chambre avec une domotique avant gardiste sans oublier la bonne literie. Accueil très jovial du personnel tous les matins au petit-déjeuner. Excellent repas au restaurant Lisander et professionnalisme du personnel.
2025-08-01
The lady (didn’t get her name) at breakfast was lovely and kind and a credit to the hotel. As are all the staff.
2025-08-01
Tjanks for hospitality and kindness. Professional approach of all members.
2025-07-30
Vielen Dank für die eine Nacht bei Ihnen. Wir werden wieder kommen es war sehr schön bei Ihnen
2025-07-30
Thank you for everything! It was a happy days.
2025-07-29
Un service de très grande qualité. Un personnel à l'écoute et aux petits soins pour le client, tout particulièrement au petit déjeuner. La chef de salle (grande dame au cheveux court) à toujours été à l'attention des clients, toujours de bonne humeur et d'une gentillesse exemplaire.
2025-07-28
Bravooooooo à toute l'équipe de cet hôtel moderne et chaleureux Merci pour ce séjour agréable
2025-07-29
Already added a Google Maps review. The team that handles breakfast is amazing.
2025-07-27
Betterq than the best. Thanks for everything.
2025-07-28
Lovely stay a highlight
2025-07-27
Very clean Staff is friendly
2025-07-27
Thank you very much for our wonderful stay. The hotel was awesome and we will definitely be back.
2025-07-27
Bel établissement Très bon accueil et personnel charmant surtout à la salle petit déjeuner. C’est aussi appréciable lorsque le personnel sait parler français
2025-07-26
I had left a new scarf behind in my room and the staff found it and I was able to get it shipped back. Grazie!
2025-07-26
Monica was very plesent and thoughtfull
2025-07-24
<3
2025-07-25
Die Architektur ihrer Gebäude passen sich wunderschön der fantastischen Umgebung an. Das Alte wurde erhalten und das Neue zugelassen. Außergewöhnlich!
2025-07-23
Super top service thanks
2025-07-22
Excellent staff. Very professional!!
2025-07-22
Gracias por una estadia maravillosa. El hotel es muy bonito y centrico. La pasamos muy bien y definitivo volveremos. Grazie Mile!!
2025-07-22
All of your staff were very helpful and friendly. They went above and beyond to help us with all of our questions and needs.
2025-07-20
Vorrei ringraziare lo staff della reception, a dir poco meravigliosamente efficiente e che si è occupato di tutta l’organizzazione in base ai nostri desideri. Menzione anche alla referente del centro benessere ! Complimenti !
2025-07-21
Merci au gérant de nous avoir offert de nous amener au tram si notre taxi ne se pointait pas. Nous n’avons pas eu besoin de ses services mais j’ai apprécié son offre
2025-07-21
Staff on reception and at breakfast, roof bar were all excellent Professionsl and friendly The rooms and bathrooms were beautifully presented Excellent position for local restaurants and Lecco The Spa was incredible along with treatments and product offering All in all we loved every minute Myself and husband and our daughters 25 and 27 Thank you
2025-07-21
Personale gentile e qualificato
2025-07-20
All the staff were so nice
2025-07-19
Room was very clean and comfortable. Staff at front desk were very friendly and helpful. Wait staff was kind and helpful.
2025-07-19
Grazie della gentilezza
2025-07-19
Our stay at your hotel was, in a word, perfect. Truly a delightful property that I will both recommend to others as well as return to one day when I am fortunate enough to return to Lake Como.
2025-07-18
Mi esposa y yo nos hemos sentido como en casa, muy agradecidos por vuestro trabajo!!
2025-07-19
Toda nuestra estancia ha sido muy agradable y bella, gracias por vuestro trabajo
2025-07-16
We had the most wonderful stay. After coming last gear we knew instantly we would be back. The host of breakfast service is an absolute joy (the lovely tall lady with short hair). She made each morning so bright and lovely, remembering our orders and showing us such kindness. The lady who checked us in was just as lovely also. Looking forward to coming back!
2025-07-15
L'ensemble du personnel a été très professionnel et accueillant. Un grand bravo à la Dame aux cheveux courts au buffet du matin pour son sourire exceptionnel et son sens du service. Nos 2 masseuses ainsi que l'accueil au Spa ont été très satisfaisant également. Une belle expérience que nous recommanderons sans hésiter à notre entourage. Kevin et Josefine
2025-07-15
All the staff I met were very helpful and friendly
2025-07-14
Excellent communication in advance and during the stay. All organisation was seamless.
2025-07-14
We needed a ride to the train station at 7 AM, the front desk requested a taxi multiple times but no one was coming. In order for us to reach our train in time, the manager drove us to the train station. Could not thank you enough!
2025-07-13
All members of managment/reception/catering staff, with no exceptions, were kind, friendly, professional and helpful.
2025-07-14
Thank you for a fantastic stay at your hotel. Everyone did they very best for the son and me. Love from Randi Foere. (Rom 111) From 9.-13.July(My son in 110)
2025-07-12
Thanks to the acommodating and friendly atmosphere
2025-07-13
The staff we encountered were so professional, friendly and helpful, the parking was great, breakfast delicious and the hotel was spotlessly clean. Alongside the gorgeous views and great location we would recommend HPS to anyone.
2025-07-11
Monica at breakfast was delightful! So helpful! Lorenzo in front desk helped sort a booking too which was helpful!
2025-07-12
Thank you for a memorable stay in lake Como I would also like to make a special mention to Monika who greeted us every morning and did her best to accommodate everybody’s needs with a smile
2025-07-10
The front desk was very kind to help us book a boat taxi at a very short notice
2025-07-10
Personal / Service beim Frühstücken war top. Bettwäsche sowie Handtücher täglich frisch.
2025-07-10
The staff at the hotel were extremely helpful and approachable. They were very professional in every way. The standard of cleanliness was very high. The bed linen and towels were of a very good quality. The garden areas and planting scheme was well designed and very well maintained. I felt the hotel had a relaxing atmosphere. It was like coming back to ‘an oasis of calm’ at the end of a busy sightseeing day.
2025-07-07
It was nice,
2025-07-07
accoglienza garbata ed efficiente - camere moderne ma accoglienti
2025-07-05
thanks!!
2025-07-05
Ringrazio in particolare per aver esaudito tutte le mie richieste, anche quelle più particolari
2025-07-05
Complimenti. Personale splendido.
2025-07-05
Služby, pobyt, personál chválím jak to jen jde. Profi a lístky přístup zároveň. Děkujeme
2025-07-04
Moderní zařízení na které si člověk musí zvyknout. Jinak vše ok.
2025-07-04
I would like to thank all the staff for making our stay very comfortable and enjoyable, everyone was very hospital and most helpful thank you.
2025-07-02
Staff were very helpful and we were not there long enough to appreciate the hotel
2025-07-01
Merci pour les boulquies
2025-07-01
Hotel well appointed, clean. Staff at front desk and main bar friendly and accommodating. Rooms very pleasant, great beds. Beautiful views of lake Como. Air conditioning wonderful.
2025-06-28
Thanks to the staff - from reception desk and restaurant, and as well cleaners!
2025-06-28
The welcoming desk staff was very helpful when I left my key in the room. It was appreciated. Service on your rooftop bar was especially good. And the sunset up there spectacular.
2025-06-26
Staff was very friendly. The rooftop was beautiful. View from the room was beautiful. Bed was comfortable.
2025-06-26
To all the staff, especially the breakfast team EXCELLENT
2025-06-26
The staff were kind and friendly from the beginning of my stay. I would like to give special mention to the staff who worked during breakfast in the breakfast room. They were consistently welcoming and friendly, and were incredibly efficient in never letting a place in the buffet be empty. It was very enjoyable.
2025-06-26
All staff we dealt with were very helpful. The breakfast staff were great and the rooms were exceptionally clean. I really enjoyed my stay. Thank you.
2025-06-23
Algemeen tevreden op enkele minpunten na.
2025-06-22
Grazie per la cortese accoglienza e assistenza
2025-06-22
Thank you for all the team that helped us during our stay. Everyone we encountered were super lovely.
2025-06-20
Nous vous remercions pour votre accueil chaleureux le bel entretien de votre hotel et son cadre
2025-06-18
Thanks for the accomodation.
2025-06-19
The breakfast room staff were the most friendly and helpful. I really appreciated being greeted by them during the 3 days of my stay. The food was also very good.
2025-06-16
The entire staff was so professional and accommodating. The breakfast buffet was so wonderful along with the service. Dinner along with our server Suzanna, was outstanding. Each course was delicious. We also ate across the street and it was fantastic as well. We would highly recommend staying at your hotel.
2025-06-16
As noted above; the restaurant Giovanni’s and the room storage main issues
2025-06-15
We really appreciated the welcome tour and the complementary 1 hour spa!
2025-06-13
We want to thank the staff for very kind and welcoming atmosphere, especially a young man at the reception and ladies that were responsible for the breakfast service. They are amazing!
2025-06-12
Alexandro offered Exceptional hospitality and communication skills. The entire staff was accommodating.
2025-06-13
General staff excellent. Attentive and responsive
2025-06-12
Bravo à Monica et son équipe pour l'accueil et l'enthousiasme au petit déjeuner. Merci à l'équipe de l'accueil pour son aide et son professionnalisme
2025-06-09
Bravo pour l’accueil et la gentillesse de votre personnel à la réception et pour le petit déjeuner.
2025-06-09
We had excellent stay at the hotel. We enjoyed the roof top terrace and tasty food at the lobby bar and the beach front restaurant. The room was comftrable and shower was luxuorius. We loved the views to the lake and to the back garden. Also service was excellent all the time. It was nice to be in more quiet area away from the big crowds. The surroundings of the hotel were lovely and we enjoyed spending time at the Malgrate beach area which was very clean and lovely place to hang out and read a book or dip toes in the lake!
2025-06-07
very good
2025-06-08
Top 👍
2025-06-08
The attendant who ran your breakfast service is amazing. She is so focused on the customer and does an outstanding job ensuring each guest is cared for. I observed her over our stay and she really understands and meets customers needs ! The rest of your staff should learn from her !!
2025-06-05
All staff excellent plus. A pleasure to deal with.
2025-06-05
Fue muy agradable nuestra estancia en el hotel . La comida en el restaurante fue excelente !!!!
2025-06-05
Breakfast staff were very freidly and their service was attentive
2025-06-04
Great service throughout
2025-06-02
Un soggiorno veramente Piacevole
2025-05-31
perfekt
2025-05-28
@Lorenzo many thanks for take excellent care of the small room incident
2025-05-28
This was a fabulous weekend stay for my birthday! Thank you!
2025-05-27
Thanks for a fantastic stay
2025-05-26
Continuate così
2025-05-26
Nous vous remercions pour l’accueil en français. L’amabilité et le sourire de la responsable du petit déjeuner nous a particulièrement touchés .
2025-05-24
We had a wonderful stay, thanks for everything!
2025-05-23
Ihr personal ist sehr freundlich und hilfsbereit! Das Hotel hat eine tolle Lage.
2025-05-23
Great service and welcome by all hotel staff!
2025-05-22
ringrazio per la squisita cortesia ed assistenza ricevuta durante il soggiorno
2025-05-21
The attitude and professionalism of all the staff was outstanding. Thank you for a very pleasant stay.
2025-05-21
Good hotel
2025-05-21
Great location and very welcoming staff and service Thank you all
2025-05-21
the staff is exceptional - everyone of them
2025-05-20
Front desk staff were excellent, very helpful. This is our first trip to Italy & this was our first stop, so our first impression of Italy was very good. Thank you!
2025-05-19
Thank you for upgrading our room for free, we had a great stay!
2025-05-20
Staff vas very helpful and pleasant at breakfast.
2025-05-19
Complimenti per la Vostra disponibilità ed educazione . Grazie
2025-05-18
The service was absolutely fantastic. I enjoyed the stay at the hotel. I want to especially thank Monica whose smile at breakfast was something to look forward to.
2025-05-18
Das ganze Personal war super besonders Monica
2025-05-17
The wait staff in the bar and breakfast area were outstanding!
2025-05-16
The front desk and breakfast personnel were quite helpful
2025-05-14
Thank you for handling all of our private car arrangements!
2025-05-15
Amazing stay, loved the location & tranquility of the hotel. Would love to come back if we visit Italy again 💚
2025-05-14
Perfecto
2025-05-12
Thank you so much for our beautiful stay at your welcoming hotel we feel fully refreshed and have had the most wonderful experience
2025-05-12
Personnel très très agréable, excellent accueil
2025-05-07
The staff at the breakfast room were superb.
2025-05-06
Perfect service
2025-05-07
Service was outstanding.
2025-05-06
very polite and helpful staff both in reception and in breakfast lounge. Thank you to all.
2025-05-05
Semplicemente tutto perfetto e grazie della vostra disponibilità...
2025-05-05
Grazie di tutto
2025-05-05
A wonderful stay :-)
2025-05-03
We stayed in room 217. The room and the view were wonderful. We really enjoyed our stay.
2025-05-04
Complimentiiiii a tuttiiiiii
2025-05-02
Very friendly staff and helpful to get directions and trips.
2025-05-03
Wir fühlten uns in Ihrem Hause sehr wohl. Besonders hervorheben möchten wir dir Freundlichkeit und Aufmerksamkeit des Personals.
2025-05-02
GRAZIE
2025-05-01
Sehr professionelles und freundliches Personal
2025-04-29
Thank you
2025-04-29
The staff in the breakfast room are very warm and welcoming. The breakfast buffet was excellent and again the staff was very helpful.
2025-04-29
We had a wonderful stay!
2025-04-26
Lovely breakfast! Location 10, Friendly staff, loved the patio, nice shower... Memorable!
2025-04-26
Very friendly staff, great service at breakfast as well!
2025-04-25
Une équipe bienveillante, souriante et professionnelle
2025-04-23
Our stay at your hotel was absolutely perfect. Your staff was outstanding from beginning to end. Will definitely be back. Thank you so much.
2025-04-20
Thanks for everything and especially for Suzanna at the Lisander restaurant.
2025-04-20
Thank you, Sarah, for your warm welcome and very good English!
2025-04-20
Lorenzo, Tiziana and the breakfast room staff were particularly helpful!
2025-04-19
From arrival to departure, everything was exceptional! Your staff were all outstanding. The fine dining experience was out of this world. My husband and I have stayed in many hotels and this was one of the best stays we’ve had. Service means everything and the service you provided was faultless. We will most definitely return: thank you for such a wonderful and memorable stay.
2025-04-19
We would like to thank all staff members for making our stay with you guys absolutely amazing.. We will definitely be recommending and coming back to stay another time Thank you all so much
2025-04-19
L'ensemble du personnel a été compétent , disponible et extrêmement agréable .
2025-04-18
Great hotel with friendly staff!
2025-04-17
Gracias por ser parte de nuestra luna de miel, excelente destino
2025-04-16
Excellent location with great facilities and well trained staff but I would recommend a more relaxed seating environment (sofas and comfortable seating on the ground floor
2025-04-15
Personale sempre preparato e cordiale. Complimenti per la professionalità e per la gentilezza
2025-04-16
Thanks for everything I will return the next year
2025-04-14
Thank you.
2025-04-14
Really enjoyed the stay and would come again and recommend to others. Just wish the spa opened earlier on a Sunday, as didn't manage to use it during my stay!
2025-04-13
Thanks to the stuff of the reception and the bar
2025-04-12
Merci l'ensemble du personnel, tous sont à l'écoute et disponible, en particulier le petit déjeuner
2025-04-12
We had an amazing stay! The room was clean, modern and had a fabulous view! Every staff member was helpful, friendly and professional, especially the short hair lady at breakfast and the tall man with the beard on reception. Amazing hotel - would love to come back!
2025-04-12
Everyone was so extremely helpful and kind. I was thoroughly impressed with everyone’s ability to speak English, which is our native language.
2025-04-11
La politesse et la serviabilité des équipes. Mention spéciale aux barmaids très serviables.
2025-04-09
Complimenti un bel team😜
2025-04-08
Complimenti per tutto
2025-04-07
Gentilezza e competenza dei ragazzi alla reception e delle ragazze della colazione
2025-04-06
Complimenti per la professionalità delle terapiste
2025-04-07
Ringrazio i gestori dell’hotel , ho trovato la struttura molto gradevole e confortevole
2025-04-07
Complimenti a Tutti i Collaboratori della Struttura
2025-04-06
Everyone was helpful and kind!! Thanks a lot for having done our days amazing!
2025-04-06
Bar and breakfast staff amazing!
2025-04-06
Thanks a lot from your hospitality
2025-04-05
Thank you for providing a boxed breakfast for our early departure!
2025-04-05
Breakfast staff are amazing in helpfulness and friendliness.
2025-04-05
Everyone we had contact with was friendly and professional. Our stay was very enjoyable.
2025-04-04
Bar Staff the best 0- Sylvia
2025-04-03
I wish to recommend all the reception staff and service staff during my stay .They were helpful and kind plus very professional. They made our stay perfect.
2025-04-02
Fromt desk staff we very helpful and friedly
2025-04-01
Leute von Servicekraft - Alle - Ich war voll begeistert, sehr professionell, nett, hilfsbereit 10/10.
2025-04-02
Die Mitarbeiter sind sehr freundlich und hilfsbereit. Frühstücksservice war ausgesprochen gut, freundliches Personal!
2025-04-01
We were satisfied with all the environments that was available, even though we didn’t have time to use all of them. Gym looked good.Breakfast was nice and also the rooftop lounge was nice to visit for sunset.
2025-03-31
All the staff were wonderful- in particular the woman with short dark hair at breakfast and the young back man in the bar/roof top bar
2025-03-31
Your staff are a credit to the hotel. Everyone was exceptionally friendly and were happy to chat in English as our Italian requires improvement. Your team made our stay an excellent experience.
2025-04-01
Beautiful hotel, with incredible views. Staff were so helpful and welcoming. We had the best time! Thank you :)
2025-03-30
Exceptionally friendly staff - both at the frontdesk, but also in all three restaurants
2025-03-30
Complimenti per tutto
2025-03-27
Le personnel est exeptionnel !
2025-03-28
Hotel quality overall beautiful and comfortable. The staff made us feel welcome and assisted us where needed. The roof terrace is a real treat to appreciate those views Rooms were maintained really well and cleaned regularly to high standard We will definitely be back again soon
2025-03-25
The service I received at the hotel was fantastic. The highlight of my stay was the kindness and courtesy of all the staff — truly exceptional. Every service provided was excellent, and the hotel itself is outstanding.
2025-03-25
Σας ευχαριστούμε πολύ για ολα..Ήταν όλα υπεροχα
2025-03-24
Merci pour votre accueil très sympathique et très professionnel
2025-03-24
The stay was absolutely perfect start to finish.
2025-03-22
I want to say a massive thank you as the staff were very helpful when I made a number of special requests.
2025-03-23
Bravo Fabio!!!!
2025-03-16
Staff were great during our stay, from the cleaners to the breakfast staff, reception and the spa. Everybody very professional and very friendly.
2025-03-16
Encore merci à toute l’équipe de nous avoir fait passer un séjour court mais excellent
2025-03-16
Complimenti a tutti e grazie per il bel weekend che abbiamo passato, ci siamo trovati molto bene
2025-03-19
Merci à la responsable de l’équipe du petit déjeuner pour son accueil, sa gentillesse et son professionnalisme.
2025-03-12
The staff in charge of the breakfast buffet were very nice and customer oriented :)
2025-03-10
Thank you
2025-03-09
Faccio i complimenti, a nome mio e del mio compagno, a tutto il personale della struttura: dall’accoglienza al bar, dalla colazione al centro benessere. In tanti anni che viaggio non ho mai visto tanta professionalità e disponibilità.
2025-03-10
Top hotel
2025-03-10
I would like to mention the breakfast supervior , She is great!
2025-03-08
I appreciate the attention and kindness of the breakfast staff
2025-03-06
Struttura molto elegante, posizione splendida, soggiorno molto rilassante
2025-03-05
Thank you so much, had a brilliant time
2025-03-04
Silvia in the bar was extremely nice and professional.
2025-03-02
Thank you for the upgrade
2025-03-03
Complimenti per il calore, la professionalità e la competenza con cui svolgete il vostro lavoro
2025-02-28
Merci pour l’accueil et le sourire de votre personnel
2025-02-28
Absolutely great vacation!
2025-03-01
Sehr freundliches und hilfsbereites Personal.
2025-02-26
Bravi!
2025-02-24
Tutto perfetto grazie
2025-02-24
OUI bien sûr je viens d'envoyer mes sincères remerciements à monsieur le responsable des réservations pour son geste malgré notre discussion à mon arrivée . Grâce à lui j'ai passé un séjour inoubliable et je l'ai promis de revenir une autre fois juste pour lui dire encore merci et lui offrir un cadeau pour sa générosité Aussi un grand merci pour les personnels qui travaillent au restaurant ,elles sont très serviable et souriante avec une chaleureuse hospitalité.
2025-02-24
Staff estremamente cortese e disponibile, struttura meravigliosa e colazione eccezionale
2025-02-22
Gentilissimi e molto disponibili, complimenti a tutto lo staff
2025-02-21
I arrived early and the reception was able to find a room that was ready. It made a wonderful start of my trip by being able to check in and relax. Thank you so much!
2025-02-18
Grazie per L'organizzazione e complimenti per l'arredo essenziale ma funzionale
2025-02-18
Ottima struttura. Personale professionale e sorridente
2025-02-18
posizoone dell'hotel perfetta. Stanza comfortevole. ottima colazione.
2025-02-17
La estancia ha estado correcta. El hotel tiene unas instalaciones nuevas e impolutas. La habitación es confortable y de un diseño relajado y contemporáneo que hizo que estuviera muy cómodo. El baño y la terraza son estupendos también. El parking es muy cómodo y facilita la estancia. El desayuno de alta calidad con alimentos muy buenos. Y el personal del desayuno muy amable. Los huevos estaban riquísimos
2025-02-16
It was an amazing stay and I loved the hotel staff. They were all very kind and considerate. I hope to visit your hotel again
2025-02-15
Ringrazio a tutto lo staff compreso la spa per la loro disponibilità e bravura
2025-02-14
Grazie per lo splendido soggiorno, staff gentile e accogliente. 10 e lode
2025-02-13
Thanks for the hospitality
2025-02-09
Ringraziamo il personale della reception, del ristorante e della SPA. Ogni membro del personale è stato gentilissimo, cortese, attento e disponibile rendendo la nostra esperienza davvero unica e speciale. Cena ottima!!! In particolare ringraziamo il personale della SPA Roberta, Cristiana e Diana per la loro professionalità, gentilezza, disponibilità coccolandoci e regalandoci una parentesi di totale relax psicofisico… Grazie ancora e speriamo di poter tornare!
2025-02-09
Stayed since Wednesday- Sunday , between the staff and the hotel it was an absolute pleasure to stay .
2025-02-09
Wonderfully friendly staff across the board. From the reception, to breakfast and bar staff, all the way to the cleaners. Everyone without doubt incredibly friendly. Great place for the stay with the dog too.
2025-02-08
Impeccabilmente squisiti e professionali. Grazie
2025-02-08
Staff was helpful and very professional. The food was of great quality.
2025-02-07
Nice to stay in this hotel
2025-02-06
.
2025-02-05
Alle Mitarbeiter waren ausserordentlich freundlich und hilfsbereit. Die Lage ist wunderschön und die Dachterrasse ist wunderschön gestaltet mit traumhaftem Ausblick.
2025-02-04
Thank you very much for everything!
2025-02-02
Grazie mille per l'accoglienza e la gentilezza dimostrata
2025-02-03
Grazie per aver gestito la richiesta di cambio di prenotazione anche se inviata oltre tempo massimo.
2025-02-03
struttura molto pulita, ben organizzata cordialità e disponibilità del personale superlativa
2025-02-01
Thank you all for helping and for your kindness
2025-02-01
Tutto sta andando molto bene, grazie
2025-01-30
The staff are all nice and trying their best to speak English and make sure we are enjoying our stay. Lorenzo specifically was very helpful and nice in giving us information. The rooms had breathtaking views.
2025-01-30
Grazie, piacevole soggiorno, personale molto gentile ed attento.
2025-01-31
La spa è veramente suggestiva con la vetrata sul lago
2025-01-28
I'm fortunate enough to have stayed at some of the best hotels all over the world. I can say, without reservation, that the overall experience at Promessi Sposi is the best to date - anywhere! Everything at the hotel just comes together - from the super helpfull and friendly staff, to the quality of the breakfasts and dinner options, to the spotless hotel and of course, the location. Has to be my favorite hotel, and I will be back.
2025-01-26
The management were helpful and accommodating
2025-01-25
Complimenti to the reception staff in particular, The bar/restaurant staff was less welcoming we have to admit but still ok.
2025-01-25
Thank you for the care taken to make sure I had a good experience.
2025-01-22
Struttura meravigliosa, staff eccezionale
2025-01-21
Very nice stay but beware of the points below
2025-01-21
Oui car cet hôtel est extrêmement bien placé, intimiste, super déco épurée. Bien pour ma cheminée ds le bar.
2025-01-21
Thank you for the kindness of the staff and sorry if we were too loud at the bar :)
2025-01-19
Ringrazio molto le ragazze del ricevimento e tutto lo staff dell'hotel, davvero professionali e gentili, ci siamo trovati benissimo..allaprossima!
2025-01-18
The staff are exceptional and really attentive. Beautiful hotel and had everything we needed. Would definitely stay again and your staff were fabulous Thank you
2025-01-17
Un ringraziamento a tutti dal primo all’ultimo.
2025-01-16
Soggiorno perfetto! Camera, pulizia, accoglienza al Top! Continuate così! I ragazzi/e della reception e della sala colazione eccezionali! Cortesia, disponibilità, professionalità distinguono questo fantastico staff
2025-01-14
Complimenti per il vostro magnifico albero. Io e mio marito siamo stati benissimo!
2025-01-15
management available and ready to help
2025-01-14
Tout était parfait
2025-01-14
Personnel de réception très sympathique
2025-01-12
Thanks for a lovely and wonderful vacation. You were very kind and ready to help when needed Rinat and Ronen
2025-01-06
Gracias por su amabilidad y confort
2025-01-05
I appreciate the great Service offered . Thank you !
2025-01-04
Staff impeccable
2025-01-02
Complimenti a tutto lo staff perché accoglie e si relaziona sempre con il sorriso ed in maniera professionale. Pur notandosi la giovinezza in tanti componenti il risultato è eccellente
2025-01-02
A tutto lo staff che ci ha accolto in maniera cordiale e professionale e sono stati affettuosi con i nostri cani
2025-01-01
Ringrazio per la.professionalita e gentilezza di tutto il.personale.
2025-01-01
Ringrazio per l accoglienza e la gentilezza riservata a me e alla mia ragazza.
2025-01-02
il personale è molto competente e la pulizia è ottima
2025-01-01
Ringrazio infinitamente il personale della reception per la disponibilità e gentilezza che ci hanno riservato.
2025-01-01
Séjour très agréable avec un personnel très sympathique
2024-12-30
Très agréable moment , le restaurant en bordure de lac est très agréable et le personnel charmant
2024-12-29
Der Service war außergewöhnlich nett und freundlich, vor allem während des Frühstücks. Wir waren vom gesamten Aufenthalt mehr als beeindruckt und werden sicher wiederkommen.
2024-12-29
Un soggiorno veloce, ma molto accogliente e carino! Ci siamo trovati molto bene ci torneremo sicuramente complimenti a tutti
2024-12-29
Complimenti per la professionalità,disponibilità e simpatia dello staff; anche da Giovannino; complimenti per la cura degli arredi, ovunque , dal var alla terrazza; location "notevole"
2024-12-30
Complimenti per la struttura curata nei minimi particolari, complimenti per il perdonale: professionale accogliente e sempre disponibile e sorridente
2024-12-29
Il personale della sala colazioni davvero professionale e molto cortese . Molto apprezzato lo scalda salviette in bagno e la domotica .
2024-12-30
Tutto bene, colazioni super e personale di sala e di reception molto gentile ed accogliente
2024-12-27
Email envoyé ce jour
2024-12-27
Toute l’équipe est très à l’écoute des clients pour leur entière satisfaction. Bravo !
2024-12-26
The entire staff was wonderful, our stay was wonderful. Thank you!
2024-12-24
Thank you
2024-12-23
The young lady in training on the 21/12/24 was excellent give her what ever salary she wants
2024-12-21
L endroit est magnifique, l hôtel aussi. Félicitations au chef , les 2 restaurants permettent d avoir 2 cuisine différentes et les 2 sont "top" super produits , très bien cuisinés. Le personnel de salle est très professionnel dans tous les points de vente. Le front desk rempli sa mission avec sourire . Très belle établissement nous conseillerons nos amis s ils veulent voir le lac de comes . Quand même un petit bémol.La facturation pour l animal de compagnie est un petit peu excessive. Nous vous souhaitons de bonnes fêtes par avance et si nous revenons du côté de milan et du lac de come nous reviendrons avec plaisir dans votre établissement. Mme et Mr Jay Stéphane.
2024-12-13
All of the staff that I interacted with were friendly, helpful and professional.
2024-12-13
Very enjoyable stay
2024-12-12
Merci à toute l'équipe de la réception pour sa gentillesse et la qualité de l'accueil
2024-12-12
personale gentile e competente.
2024-12-12
Colgo quest'occasione per ringraziare ancora una volta tutto lo staff dell'hotel che si è dimostrato altamente professionale, disponibile e accogliente. In primis Federica Magni Event & Sales Manager e poi Emanuele Serra Front Office Manager, Carlo Responsabile servizio catering e ancora Lorenzo, Syria e tutti i collaboratori della struttura. Hanno reso il nostro soggiorno e l'evento aziendale impeccabile. Grazie ancora!
2024-12-12
Al Personale della spa ringraziamenti per la loro professionalità e competenza ( Diana )
2024-12-08
Un weekend dí completo relax. Staff sempre gentile e discreto, camere e spazi puliti e ordinati, spa raccolta e intima e massaggi eseguiti da mani esperte e capaci. Per finire, la cena al ristorante Lisander è stata deliziosa! Materie prime ottime e preparazioni gustose e bilanciate. Se ce lo chiedessero non sapremmo indicare un difetto. 10/10, complimenti!
2024-12-08
La colazione senza glutine è stata eccezionale
2024-12-07
Accoglienza ottima personale cordiale gentile e professionale
2024-12-08
Everything on high level except room temperature. Sending bad picture
2024-12-07
Grazie mille per la bellissima settimana di soggiorno.
2024-12-07
tutto il personale molto gentile, professionale e sempre disponibile. Housekeeoing impeccabile. Molto bravi tutti.
2024-12-02
Tutto il personale è estremamente gentile e molto attento a cliente!
2024-12-01
Ottimo servizio ed accoglienza
2024-11-30
Ottimi servizii, ottimo il personale di sala e all'accoglienza
2024-11-26
Merci pour votre professionnalisme.
Favoloso
Aree comuni e servizi
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Colazione e servizi di ristorazione
Sistemazione
2025-11-23
The welcome message? Free upgrade and overall attitude of the staff was excellent.