2026-02-28
Durante il mio soggiorno presso di voi ho apprezzato infinitamente la gentilezza e le attenzioni del vostro personale: dalla prima persona incontrata all'ingresso, al personale della sala ristorante/colazione. Complimenti per la professionalità e per la spontaneità dell'educazione in qualunque interazione ci sia stata!
2026-02-28
Servizio impeccabile, ristorazione eccellente.
2026-02-23
We enjoyed our stay very much. Service and everything was excellent Thanks a lot
2026-02-23
Thanks for a great time, bar staff were attentive and very helpful
2026-02-21
Such a beautiful hotel with amazing rooms. All the staff were so lovely and helpful.
2026-02-20
One of the best parts of our experience was the team. We got great service from the front office and the breakfast team too.
2026-02-20
Everything was just perfect! The best aperol spritz, the best breakfast and the best staff!
2026-02-20
Thank you for the wonderful stay and great customer service. Jacki at the front desk and your cleaning crew were fantastic!
2026-02-18
Un grand merci à tout le personnel accueil et petit déjeuner car ils sont tous extrêmement gentils et très serviable
2026-02-17
The service by the check-in and catering staff was wonderful.
2026-02-17
Toute l'equipe est tres agréable et efficace. Ils sont toujours disponibles, souriants et discrets à la fois. Nous félicitons toute l'equipe pour cet excellent accueil
2026-02-16
The catering and service was excellent. Didn’t like to stay in the room with no windows/ sunlight. The opera tickets concierge found was amazing, the city restaurant suggestions was not that impressive. Thanks for the wonderful stay 🙏🥰
2026-02-15
I wanted to thank you for the bottom of my heart for the wonderful stay we had in Palazzina Grassi. The room was perfect, the people were so kind and warm towards us, very helpful also. This is an amazing place and we will definitely come back. Thank you making our stay so unforgettable 🙏🏻 please spread the word to everyone concerned Hope to see you soon ♥️
2026-02-13
Incredible stay from the moment we got off the water taxi we were greeted and felt so comfortable our entire stay. The entire staff were professional kind and very nice! We will definitely return because we had such a great experience even though we could only stay 1 night!
2026-02-13
Alle Mitarbeiter am Front Desk waren sehr freundlich und hilfsbereit
2026-02-12
Grazie mille
2026-02-12
We were there only a brief time but we did realize that we received some of the best service from all of the staff that we have ever had in all of our travels throughout all of Italy and many other countries. Grazie
2026-02-11
To all the staff who were very friendly and helpful Bar and breakfast guys - Brilliant
2026-02-10
Le concierge est souriant agréable et professionnel merci
2026-02-10
Outstanding service from everyone thank you!
2026-02-09
Dankeschön für die gesamte Betreuung. Bei der Buchung, Ankunft und Betreuung wurde rund um den 60. Geburtstag meines Manne alles so wunderbar für uns organisiert. Wir waren ausgesprochen zufrieden. Alle Mitarbeiter haben sich um unser Wohlergehen gesorgt. Wir freuen uns schon auf unseren nächsten Besuch. Familie El-Morsi, Familie und Freunde.
2026-02-09
A short but very memorable stay - great fun. Private taxi a must!
2026-02-02
Un grand merci pour la qualité de votre accueil qui allié au confort de votre établissement nous a permis de passer un excellent séjour
2026-02-02
Special thanks to Edward (?) who oversaw our checkin and the catering and bar staff who were unfailingly lovely, charming and polite.
2026-02-01
Thank you so much for a lovely stay! I truly enjoyed my time there and wish I could have stayed longer!!
2026-01-31
Großartiger Aufenthalt, superfreundliches Personal!
2026-01-28
Allo staff
2026-01-27
tout était parfait - personnel aux petits soins ....
2026-01-27
All staff were impeccable at all times and extremely professional both in person and on the phone. The rooms were cleaned beautifully.
2026-01-26
Merci beaucoup à la personne de l’accueil (qui a des long cheveux blonds châtain….) lorsque nous sommes arrivés vers 20h30 et qui est dans l’établissement depuis 3 ans !!! Le TOP !!
2026-01-25
Everyone was very gracious and helpful....
2026-01-25
All the staff was amazing!
2026-01-24
Just a great stay loved every minute
2026-01-19
Wonderful stay and staff
2026-01-19
Bonjour Merci pour ce sejoir qui a ete exceptionnel quoi qu'un peu court. Bien à vous. Cordialement
2026-01-17
Ringraziamo per l’accoglienza e la cura che avete per noi ospiti.
2026-01-14
Many thanks to all the staff , we enjoyed our stay with you immensely , hope to see you again
2026-01-14
What a wonderful hotel and team you have 👏
2026-01-12
We had an amazing stay! Thank you for making our stay in Venice so special!
2026-01-10
The food was amazing and the staff even made an exception for a dish that wasn’t in the menu. Please thank them for the effort.
2026-01-10
Thank you
2026-01-08
Sehr aufmerksame Mitarbeiter und immer sehr kompetent und freundlich und hilfsbereit 😊
2026-01-07
One of the best hotel experiences I’ve ever had. Thank you
2026-01-07
Staff super gentile
2026-01-04
Excelente atendimento pré reserva! Recebemos todo o suporte nas perguntas que fizemos pré estadia. Quarto excelente! Limpo, organizado, bem mobiliado, bom gosto e manutenção ótimos! Atendimento excepcional e atencioso, sempre antecipando as nossas necessidades! Restaurante maravilhoso com atendimento e comidas excelentes!!!!
2026-01-04
Great service!!! Amazing staff!
2026-01-04
Beautiful property, great service
2026-01-04
Thank you!
2026-01-01
Thank you for the kindness & availabilty of all the staff during our stay
2026-01-01
We had a wonderful stay. The staff was superb. Our room was beautiful. Really enjoyed the breakfast and very much appreciated how we were treated.
2026-01-01
Your property is among the nicest properties I have stayed at in Europe. My family and I had a wonderful time. Your service was wonderful. It was a memorable experience. Thank you!
2026-01-01
We truly loved our stay at this hotel. We absolutely loved the Penthouse Suite and it made our trip even more special and memorable. The staff was all friendly and very accomodating to our family. We would highly recommend this hotel to others, and would stay here again and again!
2025-12-31
Qualité et sympathie de la réception
2025-12-29
Both personnel at the reception & restaurant
2025-12-29
Thank you to all the restaurant staff! They were excellent! Irene and Eduardo and Rodolfo (spelling?) were Ali’s great! The front desk staff was excellent
2025-12-27
Ci sentiamo sempre a casa. Grazie a tutti. A Edoardo, Massimiliano, a Marco e alle ragazze della colazione!
2025-12-27
Хочу еще раз сказать спасибо служащим ресепшен, бара, клининга и портье! Очень хорошо ребята работают! Спасибо!
2025-12-26
Thank you to the lovely staff at the reception that offered great advice and booked our tickets for the bus to Treviso Airport.
2025-12-23
2 men behind bar when we arrived Friday evening were very welcoming & informative about the local area Man with glasses on doing breakfast service was incredible
2025-12-22
Das Personal ist sehr freundlich und hilfsbereit
2025-12-22
Allo staff
2025-12-22
Impeccabili, tutti!
2025-12-21
The personnel at the restaurant for breakfast and lunch is excellent!
2025-12-21
Excellent service
2025-12-21
Great staff and service... The overall facility needs to be upgraded in all areas.
2025-12-21
Pour le personnel du restaurant
2025-12-19
Grazie per tutto quello che fate per far star bene la gente bravissimi
2025-12-19
Superbe séjour dans votre établissement . L'accueil , la chambre, Le restaurant tout etait parfait ! Nous reviendrons !
2025-12-18
Thank you to everyone at Palazzina Grassi, it's an outstanding venue as my review reflects. The staff are welcoming, friendly and happy to accommodate, what a fantastic team! A special thank you to Vannia for her cheerful welcome to Venice on arrival. This was our third visit and we will certainly be back.
2025-12-18
Eduardo was amazing! He by himself raised the rating. But all your staff were simply amazing!
2025-12-17
À wonderful place with a perfect service thank you
2025-12-17
The management was absolutely wonderful Every single member of the staff was incredibly polite, kind, accommodating, and fun!
2025-12-17
Merci pour. Tout
2025-12-12
Staff insuperabile.
2025-12-12
The staff are courteous and friendly. Thank you.
2025-12-12
Staff was very helpful and accimodating
2025-12-11
The entire staff was super professional and friendly! We enjoyed our time there very much! We hope to return in there in the future!
2025-12-10
Epic place. Thanks for having us
2025-12-09
Siete stati tutti bravissimi abbiamo passato un weekend meraviglioso grazie di cuore
2025-12-09
Es war herrlich - ich komme sicher wieder
2025-12-09
grazie a tutti della cortesia e dell'efficienza
2025-12-09
Il bello di Venezia,..... complimenti per la struttura ed un caloroso ringraziamento a tutti per l'accoglienza. M.
2025-12-08
Ringrazio per l’accortezza dimostrata nel rendere completamente confortevole la nostra permanenza.
2025-12-07
très belle équipe ! Tout le personnel est parfait !
2025-12-05
BRAVI TUTTI
2025-12-03
Very enjoyable stay, thank you.
2025-12-03
Thank you for such an amazing stay and wonderful memories!
2025-12-02
Our stay was lovely. Thank you to the whole Pallazzina team!
2025-12-01
L’équipe est parfaite, mais le lieu est trop fermé par rapport à ce que nous recherchons
2025-11-29
Bravi e gentili
2025-11-24
It was a pleasure staying with you!
2025-11-24
A wonderful stay, thank you and for also agreeing to have a copy of my family book “An Artists Life” on display.
2025-11-23
Come nei nostri precedenti soggiorni abbiamo apprezzato la cortesia e professionalità di tutti i collaboratori
2025-11-19
Séjour parfait Grand professionnalisme Un grand merci ☺️
2025-11-19
Amazing hotel , really luxury, great team, wonderful interior design, I will definitely recommend to everyone, thank you so much 😘
2025-11-17
Team molto affiatato e sempre disponibile
2025-11-17
Grazie a tutti !! Super gentili e disponibili tutti!
2025-11-17
We would just like to thank you all for a lovely warm welcome and memorable stay!
2025-11-17
To the whole staff at the hotel, particularly your reception staff, impeccable- bravo
2025-11-13
Félicitations pour le service et la disponibilité du personnel
2025-11-13
tres bel hotel, personnel tres agréable, en particulier les 2 serveuses du petit dejeuner un vrai plaisir...
2025-11-11
Vielen Dank an Vania für den herzlichen und professionellen Service. Meine Freundin und ich waren für unser Frühstück im Palazzina Grassi und Vania hat morgens für den perfekten Start in den Tag gesorgt. Das beste Frühstück was wir bisher hatten.
2025-11-11
Complimenti al direttore e a tutto lo staff
2025-11-10
COMPLIMENTI A TUTTO LO STAFF PER LA GENTILEZZA E DISPONIBILITA'
2025-11-10
We had a truly wonderful and very social stay for my 40th Birthday celebrations. Staff went over and above to meet our every need and we loved every minute of our stay at the hotel. We had wonderful views from our loft room and the suite was fantastic. Our waiter (who was born in Venice) was so kind, attentive and gave us some great suggestions to visit. We wish we could have stayed longer but had left two little ones at home for the first time so we could enjoy time together. It was a perfect location and perfect hotel so close to everything and we really appreciated being made to feel so special. Thank you. Jennifer
2025-11-09
Top top top
2025-11-06
Merci pour votre gentillesse et attention et vos sourires
2025-11-05
Staff sempre attento e gentile. In grado di percepire le mie esigenze ancora prima di esprimerle. Ottimo cibo. Chef meraviglioso e servizio impeccabile dalle stanze, ala reception alla ristorazione. Ci torno sempre con grande piacere.
2025-11-04
Irene is amazing. Very attentive, extremely personable and just outstanding overall.
2025-11-04
Everyone was extremely helpful and courteous
2025-11-03
Guys, I hope you already realize (and I think you all do) what an incredible time we had over Halloween weekend and how much we enjoyed staying with you. With the utmost gratitude, thanks to all of you for making this the best Halloween we've ever had (and we've had some AMAZING ones). With much love, Sarah & Martino
2025-11-03
Thanks for very friendly reception
2025-11-01
Your staff is fun, friendly, and incredibly helpful. One of the best stays we’ve had in a long time, and the staff was most of the reason. You can polish a hotel endlessly, but the staff determines the true enjoyment of the stay, and your staff was effortlessly impressive.
2025-10-31
Merci pour votre gentillesse et disponibilité
2025-10-31
Amazing Staff. Very helpful and polite.
2025-10-31
I want to thank everyone for their warm, and attentive services. I wasn’t well few days and the bar team made me lovely hot ginger and lemon drinks to soothe my sore throat. Everyone is so polite and helpful and made our stay very pleasant. Thank you. Also are you able to share which Prosecco you were serving? It was divine!
2025-10-30
Excellent service and accommodation
2025-10-30
Je voudrais sincèrement remercier les concierges qui ont été très pro et rarement dans mon expérience de 5 étoiles , aussi efficaces. Bravo à eux
2025-10-30
The staff was exceptionally helpful, kind and polite The lady who served our breakfast was lovely and kind and the reception staff was extremely helpful It was a real pleasure to communicate with them and they made our stay particularly nice Thank you very much.
2025-10-29
Your staff was outstanding, all aspects.
2025-10-28
We can’t rave about your hotel and staff enough! Everything was top notch. The tone was set by the hand written welcome note. The staff deserves an 11, your breakfast an 11 and the Venetian aperitif was a special and memorable experience. Your chef Fabio is very talented. We didn’t catch everyone’s name but some we met who impressed us were Rachel, Irene, Massimo, Vanya, Philipo, Ricardo and Michelangelo (not sure we got his name right, hope you know who we mean. Thanks for making our Venetian stay special.
2025-10-26
Thanks to the whole staff, they were wonderful. Professionals of the highest quality. Consistent excellence, courtesy, promptness, attention.
2025-10-25
Rachele was the first staff to greet us. She was very friendly and knowledgeable about the hotel and about placed to check out in Venice. The staff in the bar and dining area were also very friendly and attentive.
2025-10-25
Per il resto tutto impeccabile.
2025-10-22
Es war perfekt!
2025-10-18
You’ve done an excellent job managing your staff to ensure your guests have a comfortable and enjoyable stay.
2025-10-17
Everyone was lovely from the moment we arrived to departure. We have already recommended to many of our friends. Thank you!
2025-10-15
thoughtful and polite
2025-10-14
Bravissimi e gentilissimi tutti: Vania e Michele del bar favolosi, ci fanno sentire coccolati come a casa.
2025-10-13
All staff were friendly and polite. Lovely hotel.
2025-10-13
Enjoyable
2025-10-12
Thank you for a wonderful stay at your hotel. Beautiful room and the hotel is right on the grand canal. I wasn’t there long, but I did enjoy my stay.
2025-10-12
Thank you for a wonderful stay
2025-10-10
Beautiful hotel with excellent service in a great location. Thank you all.
2025-10-10
The attention to service and attitude was outstanding
2025-10-10
The overall attitude, approach and level of service by everyone at the hotel is most commendable and truly outstanding. We thank the whole team for a great stay.
2025-10-10
Fantastic service. Customer was treated like a king
2025-10-10
Most enjoyable stay…perfect location, staff very helpful too, we hope to return in the future.
2025-10-07
I would like to thank your staff especially Rachele for all the help guiding us on our way to your hotel with bridge closure and the protest.
2025-10-06
An excellent stay again with you and your amazing staff. I would especially like to thank Rachael who’s enthusiasm and knowledge was exceptional.
2025-10-06
Every single member of staff was absolutely fantastic friendly warm welcoming and always helpful. Rachael went above and beyond to make are stay memorable, she helped plan our days for us to make the most of our stay, organising restaurants and transport.
2025-10-05
Stephanie and I had a wonderful stay! Thank you so much for help in arranging activites and water taxis. Thank you for your recommendations to restaurants. A+ We had an incredible time in Venice and can't wait to come back!
2025-10-04
Dear Team & owner, everything was really perfect, thank you for this - high standard service!
2025-10-03
Irene at reception was great, she is very professional and sweet. Big thank you to Manuela who helped my mother in the morning because she was not feeling well. The trip to Murano to the company Venier was very nice!
2025-10-01
Everyone was absolutely fabulous
2025-10-01
What a truly special place to stay! From the moment we arrived until the water taxi pulled away, everyone made us feel so welcome and cared for. It felt more like being with family than just a visit. We’re so grateful for the warmth, kindness, and memories. We can’t thank you enough.
2025-09-30
We would like to make you compliments , about your amazing service , your so lovely and kind personal , everything was amazing , in such an amazing city like Venice ! From the transfer to the hotel , (we arranged a watertaxi through the hotel) , the amazing kind gentleman who picked us from the airport up and back again , the lovely kind receptionist who welcomed us , the super friendly staff at the restaurant !!! Everybody was so nice !! Thank you for the amazing experience! We are looking forward to come again !!! Kind regards Anna Koullia
2025-09-29
Buon giorno, il soggiorno presso la Palazzina Grassi è stato gradevole e superiore alle aspettative. Grazie, lo staff è stato molto professionale e amichevole. slt ss
2025-09-28
Service and everyone there was wonderful and very helpful! The only reason we gave a 9 was the lighting in the room. It was confusing to turn on and off, and dim, and after about 10 minutes all the lights would turn completely back on for no reason? Not sure if they were motion activated or timers or what but lights shouldn’t be that complicated. Otherwise we loved the people there
2025-09-28
Amazing stay in an amazing property filled with Staff that go above and beyond. First Class in all areas.
2025-09-27
Giovanni he’s been there a long time and very jrlpful
2025-09-26
You all were fantastic! Very much appreciated
2025-09-25
It was a nice stay with a good service of the staff. Really enjoy iy
2025-09-24
Many thanks to the Palazzina Grassi team for so thoughtfully managing our RSVPs and tailoring every detail with such care. The tours provided were outstanding, with Antonella and Davide as exceptional guides who made the experience truly memorable. The entire hotel team were also excellent, ensuring every aspect of our stay was seamless and warm.
2025-09-23
First, I lost me note with names I wanted to mention. First the two ladies that served us in bar area. They have worked together for years. Second the wonderful young lady that took our note to hand deliver to a couple living in Venice. Went out of her way to help us. I want to also thank the gentleman that helped us get back to hotel during low tide after gondola ride. We could not get off at hotel, and when we had to get off elsewhere he was there to lead us back. All in all your hotel has a wonderful staff. I will highly recommend.
2025-09-23
The ladies who served us breakfast were very kind and welcoming. They took great care of everything. Overall, the entire staff was very friendly and attentive. We felt very comfortable.
2025-09-22
Wonderful accommodations!
2025-09-22
Grazie di cuore, il più bel compleanno di sempre a Venezia Non vedo l’ora di partecipare a una delle vostre feste
2025-09-22
Servizio ottimo complimenti a tutto lo staff per l’attenzione e la dedizione all’ospite
2025-09-22
Eccellente staff in ogni area
2025-09-21
Everything was perfect, the service, food, the decorations.
2025-09-21
The team greeting and during our stay was excellent and very helpful. Lounge/breakfast area staff excellent
2025-09-21
Je vous remercie pour l accueil chaleureux et le professionnalisme de la Maison .
2025-09-19
The service level is off the chart - a perfect balance - friendly and helpful but not suffocating. The staff are lovely and so knowledgeable. Food and wine amazing. We really enjoyed our stay.
2025-09-17
Front desk, restaurant, and housekeeping people all were great.
2025-09-16
Very pleasant staff, many thanks!
2025-09-15
Remarquable professionnalisme de Rachel qui nous a parfaitement conseillé sur le choix des restaurants et des lieux à visiter. Tous nos remerciements pour sa gentillesse et son implication, elle a grandement contribué à notre bonheur pendant le séjour !
2025-09-14
Muchas gracias por toda la ayuda, excelente servicio
2025-09-14
Always courteous
2025-09-14
Thanks for moving us from the Deluxe room to the Junior Suite because of the foul odor in the bathroom
2025-09-13
Nous avons passé un excellent séjour dans ce très bel hôtel à taille humaine. Les personnels étaient très accueillants et attentionnés. Le cadre est magique. Merci pour ces beaux souvenirs
2025-09-12
Thank you to all of the staff for being so attentive to us during our stay! Excellent customer service all around!
2025-09-12
Thank you so such an amazing stay. I felt extremely welcomed and comfortable from the moment we arrived. All of the staff were helpful and pleasant. I can’t wait to stay again!
2025-09-11
An die großzügige Geschäftsleitung, aber besonders an alle hervorragende und immer sehr freundliche und hilfsbereite Mitarbeiter
2025-09-11
Appreciate the staff and what they do.
2025-09-10
Staff were exceptional
2025-09-07
Una atención excelente recibida por todo el personal desde recepción a restauración
2025-09-07
Exceptional services and exceptional peoples ! Thank you very much for everything ! See you next year !
2025-09-04
Complimenti
2025-09-03
in generale dagli addetti al bagaglio al bar ristorante al ricevimento sono stati tutti molto gentili.
2025-09-02
Siete assolutamente fantastici :) grazie ancora per la splendida accoglienza
2025-09-02
Ringrazio moltissimo la stagista che ci ha accolti e la particolare attenzione che ci ha rivolto il maitre' di sala sua per la colazione che per il pranzo. Unica nota stonata avrei preferito il buffet a colazione.
2025-09-02
Thanks for making our visit to Venice wonderful!
2025-09-01
Grazie
2025-08-31
Edoardo Allegra E lo staff e chef della colazione
2025-08-31
Soggiorno come sempre molto piacevole. Regalo beauty trovato in stanza molto apprezzato, qualità ottima. Grazie.
2025-08-31
Il miglior hotel mai visto in tutta la mia vita. Ho viaggiato molto. Sono stata anche in strutture “da sogno” a Dubai. Ma la magia di Palazzina Grassi è unica nel suo genere. Sublime.
2025-08-28
Un grand merci pour votre accueil. Nous avons passé un excellent séjour dans votre somptueux hôtel pour notre 25e anniversaire de mariage. Nous reviendrons avec plaisir.
2025-08-26
Super friendly and helpful staff
2025-08-25
Excellent and very helpful staff
2025-08-22
Hervorragend geführtes Hotel mit top motivierten sehr netten und zuvorkommendem Personal. Super Frühstuck Sehr saubere Zimmet
2025-08-21
Great staff. Very helpful and kind
2025-08-18
Merci beaucoup
2025-08-17
Wonderful and welcoming staff! Made our stay very comfortable and were willing to help us with any questions we had. Thanks for a great stay!
2025-08-16
Thank you for welcoming our family to your beautiful hotel. We created such precious memories in the time we spent with you.
2025-08-16
Staff were fantastic. Hotel was great. Overall a great stay
2025-08-15
Dank voor de uitstekende gastvrijheid
2025-08-14
Спасибо за невероятный опыт и сервис!
2025-08-14
Очень отзывчивый внимательный персонал. Встречают как друзей и всегда готовы помочь. Девушка на ресепшен Ирина лучше всех похвал. Расположение гостиницы очень удобное. Все достопримечательности в пешей доступности. Рядом ресторанчики с очень вкусной едой. Завтраки безупречны. Будем советовать всем друзьям.
2025-08-12
The gentleman that assisted us on 3 mornings for breakfast was exceptional.
2025-08-12
Sehr gut geführtes Haus, sauber und tolle Einrichtung. Giacomo vom Empfang und die Damen im Restaurant waren mehr als liebenswürdig. Wir haben diesen Aufenthalt sehr genossen. Die Matratzen sind wundervoll.
2025-08-11
Everybody on staff is a delight to speak with. We visited 3 more cities after our stay and Palazzina Grassi was the bar by which we measured service. This staff easily made us feel the best and most comfortable during our stay.
2025-08-07
Thank you all for a great stay Loved the expression check in and check out
2025-08-05
Everyone was so helpful and were very thankful for helping to make our stay so enjoyable
2025-07-31
Complimenti e’ stato un soggiorno meraviglioso. Tutti molto gentili, camera fantastica dormito benissimo . Colazione degna di un 5 stelle
2025-07-31
Vielen Dank an das gesamte Personal von Rezeption über Frühstück Bedienung bis zu Putzfrauen! Ihr seid klasse, Grazie
2025-07-30
All my best thanks to Michael and Ricardo, who were extra caring with my fiancée and I. And my respect to Fabio the Chef, certainly one of the best diner I ever had!
2025-07-27
Special thanks to concierge team. Amazing job!
2025-07-27
This was one of the best hotel service we have experienced, and we travel a lot and usually staying in high end hotels! Compliments to the management and all staff!!!
2025-07-25
Thank you for the upgrade and an amazing stay.
2025-07-23
Great team work
2025-07-21
Michele and Rachele were fantastic hosts!
2025-07-21
Thank you for a lovely stay. Your entire staff is so welcoming, kind and attentive. From the first step on to the dock after arriving on our pre-arranged water taxi, to our welcome drink and breakfast in the restaurant, to the friendly assistance from your front desk/concierge, everyone was professional and kind. We loved our rooms and your public areas - beautiful, well-appointed and clean. Grazie!
2025-07-21
Excelente servicio Su personal es excepcional Restaurante y recepción
2025-07-21
Su personal de recepción y restaurant es excepcional
2025-07-21
We found the hotel to be convenient and comfortable.
2025-07-21
Staff was impeccable.
2025-07-20
Devo ringraziare tutti voi, dalla ricezione al servizio colazione sino alla cena, per la vostra disponibilità, professionalità, gentilezza e simpatia. Grazie!!!!!
2025-07-19
Special thanks to Rachele for her friendly disposition and assistance. The lady who serves breakfast in the morning also deserves a special thank you for her friendly service! 😄
2025-07-16
Hotel was beautiful, service was impeccable — I will be back!
2025-07-16
Thank you for upgrading my room. I also want to mention the kindness of the staff
2025-07-16
I would like to say a special thank you to the house keeping, impeccable cleaning and the dog welcome kit was amazing! Bathroom amenities are among the best I have ever seen in a hotel as well as towels, bed sheets and pillows!
2025-07-15
Thank you for making our stay so wonderful - we truly felt at home! We were particularly grateful for the team at the restaurant, who did not hesitate to prepare something special for us, given our dietary requirements. Everyone went the extra mile, and truly made everything run so smoothly. Huge thank you!
2025-07-14
Staff was excellent - front desk was always warm and welcoming. Concierge was responsive and spot-on with their recommendations. Excellent staff experience.
2025-07-12
Huge thank you to everyone there! They helped us set up transfers to and from the airport, an amazing dinner reservation, and a private gondola tour.
2025-07-12
The front desk/concierge were exceptional; helping us to make arrangements for travel, meals, etc. on numerous occasions
2025-07-12
I came for my dinner on 10th and I was very happy with the service and the food. Especially the raw selection of fish!!!! The source was super amazing and the fish was fresh. I will definitely come back for more! I am content with the service of the staff and they were really helpful.( forgot their names though ) I was bitten by mosquitoes and they tried to help me find some spray even tho didt find any but still. Big thanks to them.
2025-07-10
Todo maravilloso
2025-07-08
We are SO GLAD we chose to stay at your hotel. While the facility is beautiful, your staff is absolutely THE BEST!!! They were so kind, warm, welcoming, professional, and eager to do everything they could to make our stay comfortable. They are the reason why we had a memorable trip and will choose your hotel again if we return to Venice. I wish I could remember the names of every single staff member…Please extend them our heartfelt thanks for an unforgettable trip, including Eduordo, Allegra, Rachele, Irene, and the two lovely ladies who assisted us with the delicious breakfast.
2025-07-05
All the help were wonderful to work with! Everyone!
2025-07-01
Michael, and the entire staff, were wonderful!
2025-06-29
I had a wonderful stay! Thank you!!
2025-06-29
You are not a five star hotel, you are a six star hotel. Love the Starck design, but what really made our stay was the staff. Thank you so much for a stay we will remember for the rest of our lives. I am usually a low maintenance guest, but not really on our last trip. We arrived on a delayed train with an unexpected early termination. At the last minute, the staff made it seamless to get there and assisted us. My wife has some minor physical challenges and we booked a Gondola ride; the staff assisted her with boarding at a nearby dock. The staff went out of their way to ensure we had a great visit to Venice.
2025-06-29
Thank you for the excellent service! We ran into problems arriving at the hotel due to train issues and the hotel helped us tremendously to get there.
2025-06-27
Wonderful service and food.
2025-06-26
Jacob was excellent on check in and organising our boat trip and Edoardo on check out. The room was stunning and we loved the overall branding and quality of fixtures and fittings.
2025-06-26
The staff was so kind and helpful
2025-06-26
Staff was very helpful, kind and accommodating.
2025-06-25
Amazing staff and service.
2025-06-23
Excellent accueil d’Irene et de toute l’équipe durant le séjour.
2025-06-23
Staff was very friendly and helpful
2025-06-23
Merci de votre chaleureux accueil
2025-06-23
The check in and level of service was absolutely impeccable.
2025-06-22
Allegra, Rachele, Marco and Phillip were exceptional and in truth we will come back because of them. We dined with you both evenings because of the staff, don't get em wrong the food was excellent it was the staff that made us want to eat there. I can't stress enough how lucky your Hotel is to have these 4 staff members.
2025-06-17
We loved the Concierge - he was so calm, helpful, and made our stay feel seamless. A real standout!
2025-06-16
Tutto perfetto ! Servizio impeccabile . Raffinatezza e cura dei dettagli sia negli spazi comuni che nella camera . Arredi stupendi in particolare l’armadio di cristallo , la tv incorporata nello specchio e gli scacchi nelle scale. Bellissimi i prodotti di cortesia totalmente personalizzati . Complimenti
2025-06-15
A tutto lo staff i nostri più sinceri complimenti per la loro gentilezza e professionalità
2025-06-14
The entire staff was incredible and very helpful. Definitely the 5* treatment.
2025-06-14
Phillip, Nicola, and Ricardo were exceptional!!!
2025-06-10
I want to personally thank you for your outstanding service, friendliness, and hospitality during my stay. It was an incredibly beautiful place, but your staff made the stay the ultimate experience.
2025-06-09
Thank you for a wonderful stay. Everyone was so helpful and kind and the hotel was beautiful.
2025-06-09
A huge thanks to the reception staff who were truly outstandingly helpful
2025-06-09
Desideriamo ringraziare lo staff e la direzione per l’accoglienza e la disponibilità. Speriamo di vederci presto
2025-06-09
All the employees at Palazzina Grassi, from the concierges to the restaurant staff are some of the finest, most wonderful people I know! They are kind and gracious, warm and welcoming, and always anxious to make my stay as comfortable as possible. They feel more like dear friends than hotel employees!
2025-06-08
The hotel employees were as nice as can be... very helpful and tried to bring us a great experience. We are very thankful. The hotel employees together with our tour company of choice, scheduled our arrival, tours, and made great suggestions for dinner near by. They even put together a departure breakfast basket per my wife's request. We will not forget their kindness and timeliness while we were there. Thank you!
2025-06-07
Irene and Maximillian were particularly helpful and helped to enhance our experience in Venice
2025-06-07
A la atención de TODO EL PERSONAL
2025-06-06
Merci et bravo à tout le personnel pour l’accueil et le service. Nous avons adoré l’expérience Market and cooking. Les informations d’Allegra étaient très interessantes et le chef Fabio et son équipe nous ont régalés. Je n’ai pas les noms de toute l’équipe du restaurant ni de l’accueil mais tous étaient au top. Félicitations aussi pour la décoration de la suite.
2025-06-03
We are very pleased with our stay and service provided in your hotel. Everybody is professional, taking care of the details and very friendly. Gentleman at the breakfast (with the glasses) is the one of most professional person in the hotel industry. He is acting with such a care that we were really felling honoured.
2025-06-03
Come a casa!
2025-06-03
Bravi tutti, ma Michele in particolare: pur ineccepibile nel servizio e attenzione al cliente, rimane molto alla mano, il tutto condito con ironia.
2025-06-02
Top Hotel!!! Super private Dinner auf dem Steg
2025-06-02
We had the most amazing stay for our honeymoon recently. We honestly think this his one of the best hotels we’ve ever stayed at. Thank you to your amazing staff.
2025-06-01
personnel très accueillant et toujours pret à rendre service
2025-05-31
sejour magnifique
2025-05-30
Simone was in training but did an excellent job accommodating us. When we asked to be moved to a larger room she researched options and provided us with excellent choices.
2025-05-28
The entire staff were very welcoming and helpful. We did the market experience with Fabio and Andrea and it was an incredible experience. They were great and the food they [re[ared was very special;
2025-05-28
Lob fū die tollen Mitarbeiter, das ganze Ream ist sehr freundlich, aufmerksam und hilfsbereit, wir kommen sehr gerne wieder
2025-05-28
All the staff are very friendly and supportive. the only missing piece is that there is no Gym in the hotel.
2025-05-27
All of the staff was amazing
2025-05-27
Staff was excellent!! Accommodations were excellent! Had a great stay in Venice.
2025-05-27
Thanks for all :) Best regards Palenik
2025-05-27
We had a wonderful stay! The staff took excellent care of us—everyone was friendly and attentive. A special thanks to the lovely lady who looked after us during breakfast; she was truly exceptional and made our mornings extra special :-)
2025-05-26
All staffs are very friendly and professional. We enjoyed the stay very much. Thank you.
2025-05-25
Everyone was very kind and helpful. We enjoyed our stay and loved pur suite with the view. The food was very good. Thank you to all.
2025-05-24
With love ❤️
2025-05-23
Tutto perfetto! Ci avete fatto vivere un soggiorno indimenticabile. Grazie!
2025-05-23
Grazie ancora per la splendida ospitalità.
2025-05-23
Our stay was most enjoyable. The staff were always very pleasant and attentive . We enjoyed dining in your restaurant , breakfast and dinner . All staff made us feel very welcomed . We would like to give Ricardo special mention. He went above and beyond our expectations. Would highly recommend your delightful hotel . Thank you
2025-05-22
We will be back and great to catch up with everyone
2025-05-22
Wie waren sehr zufrieden ein außergewöhnliches Hotel
2025-05-21
I adore Palazzina Grassi, every time I come it’s like being with the nicest Italian family. Beautiful room, charming service, delicious food- for me it’s perfect. My happy place 😍😍😍
2025-05-19
Die Mitarbeiter sind alle superfreundlich Das ist sehr angenehm
2025-05-19
We had the most memorable stay . The service was excellent and everyone was most helpful . Thank you
2025-05-18
High quality culture of hotel, and its people
2025-05-16
All compliments to the entire team at Palazzina – truly exceptional service. Special thanks for introducing WhatsApp as a communication tool – it makes responding to inquiries so much easier. And the lovely lady with curly hair who serves breakfast is truly wonderful. The perfect person to greet you with a ‘good morning’ – warm, smiling, and genuinely kind. A beautiful start to the day.
2025-05-16
Un TRÈS GRAND MERCI à la personne qui nous a accueilli et qui parlait français parfaitement
2025-05-14
Great staff there and really appreciate the friendly and helpful atmosphere.
2025-05-12
Un grand merci i pour le changement de chambre plus calme ,
2025-05-12
Top Leistung und Qualität; äusserst zuvorkommender Service. Es war eine super Erfahrung.
2025-05-11
Rachele received us on arrival and was very welcoming and helpful. She helped us with our access exemptions, room orientation, and dining recommendations. She was very friendly and wonderful to work with.
2025-05-11
Keep the great job up Thank you so much
2025-05-10
Thank you for everything
2025-05-10
Thank you!
2025-05-10
Thanks
2025-05-09
Un afectuoso saludo a Marco y a ricardo en el restaurante quienes nos brindaron un servicio excepcional.
2025-05-08
Thank you for making our stay memorable
2025-05-08
You have a fantastic team and should be very proud of them. Great stay thank you!
2025-05-06
Exceptional management. Special thanks to Michaela who made our breakfast an outstanding experience and a great way to start the day. He is fabulous. So kind and service oriented.
2025-05-05
Tout le personnel est très attentionné. L’accueil est toujours chaleureux et disponible, transmettez le bonjour de monsieur et madame De Mol à Jacomo ! Les dames du petit-déjeuner sont adorables et toujours aux petits soins ! Les personnes du nettoyage sont méticuleuses et agréables ! Tout le monde est très prévenant et diligent !!!
2025-05-05
The staff was excellent in the entire hotel and the service outstanding.
2025-05-05
Starr meraviglioso
2025-05-04
Thank you so much to accommodate us with the new room. That change our vacation. See you soon ! Dominic & Sandrine
2025-05-04
Ms. Irene was efficient and very professional. Thank you for a quick booking and great customer service.
2025-05-03
Un grande complimento a tutti coloro che si sono occupati di noi, dalla reception ai vari servizi
2025-05-02
Concierge/Reception personnel were excellent, extremely helpful and provided wonderful restaurant recommendations and reservations.
2025-05-01
Thank for the perfect hospitality. I was in Venice for work and the hotel was a relaxing point of reference.
2025-04-30
Complimenti per la gentilezza e cortesia
2025-04-30
Bellissima location, pulizia e cortesia del personale top! Siamo stati benissimo!
2025-04-29
Wonder and attentive staff. It was a wonderful experience.
2025-04-28
Staff were impeccable 10/10
2025-04-26
Agradecida por la atención recibida por todos los empleados del hotel y una mención especial a Ricardo que nos atendió de maravilla en el bar
2025-04-25
Allegra, (unsure of spelling), is one of the best hotel staff members I’ve ever encountered. Her care and attention to detail was unmatched. I stay in hotels around 3 months out of the year, and rarely do I feel the need to extend a compliment like this. But she is truly outstanding.
2025-04-22
Un grand merci pour votre accueil! Cela a été un vrai plaisir de découvrir votre magnifique ville
2025-04-21
Excellent! Grazzi
2025-04-21
Merci pour tout 😁 Service impeccable et digne d’un 5 étoiles ⭐️
2025-04-21
Merci beaucoup pour votre accueil…Nous recommanderons votre établissements
2025-04-20
The staff was LOVELY Super gracious and helpful That was most important and pleasing Congrats to them and you for that
2025-04-17
We were trapped because of the rain in Venice. We managed it very well originally spacious room and the friendly staff in the kitchen like Michelle who has known for so many years.
2025-04-17
We really enjoyed our stay at the hotel and the accommodations were wonderful. We will refer you to our friends.
2025-04-17
Very attentive and welcoming
2025-04-16
The hotel, accommodations and staff were superb. Thank you.
2025-04-16
Very good receptionists: Irene and Giacomo. They organised very well our stay in Venice: restaurants & museum Very good breakfast team.
2025-04-16
Thank you very much for a wonderful stay. The hotel is beautiful, and luxurious, but is nothing compared to the kindness friendliness and quality of serive that we experienced from your fantastic team. Thank you for making us feel so welcome, and that nothing was too much trouble. It was a wonderful few days.
2025-04-14
Thank you for a tremendous experience. Tessa Carro referred us to your property and we were beyond pleased. The pleasant nature of the staff and the quality of service was above and beyond.
2025-04-14
Ringrazio tutti quanti per la bellissima esperienza Soprattutto Michele e Manuela Ci vedremo sicuramente
2025-04-13
Cleanliness of the facility and friendliness of the staff was wonderful
2025-04-09
The hospitality exhibited by all staff upon our arrival, during our stay, and at our departure was exceptional.
2025-04-07
The staff was incredibly welcoming and super helpful.
2025-04-07
Il vs personale é perfetto dalla ricezione al ristorante ma anche le persone aderti alla pulizia. I miei complimenti.
2025-04-06
Great service and attention from the staff
2025-04-05
We had an amazing stay at your hotel. The service and room was fantastic and we definitely want to come back! Thanks again!
2025-04-04
Wonderful service
2025-04-04
You are the absolutely best hotel in all of Italy. We will never go anywhere else.
2025-04-02
Great concierge service who helped us arrange a tour that was excellent.
2025-04-02
Although our trip was short, we had a wonderful,stay
2025-04-02
We had the pleasure of dining for dinner and of course breakfast. We were treated like family! We have stayed all over the world and this by far stands out as exceptional service.
2025-04-02
Thank you for taking such good care of my husband and I, making our stay in Venice very special.
2025-04-01
Room was clean ,everybody very polite in the hotel.Room was good quality.
2025-03-31
Excellent hotel high standards and performance of the staff
2025-03-31
Excellent service and perfect accommodation
2025-03-29
We had a fantastic stay. The staff went above and beyond throughout.
2025-03-29
Thank you for being so nice and helpful
2025-03-28
Irene at the front desk was very patient answering our many questions and clear in her explanations. And delightful to talk with.
2025-03-27
everything was excellent!
2025-03-27
Every thing was perfect.
2025-03-27
Sono stato ospite con mio figlio Luca presso la vostra struttura nei giorni 24,25 e 26 Marzo e dal momento del nostro arrivo fino alla nostra partenza siamo rimasti piacevolmente colpiti dalla gentilezza e dalla rara professionalità con cui tutto il personale si è preso cura di noi. È stata davvero un’esperienza molto piacevole
2025-03-25
The bartender and server in the restaurant were great. The pasta in the restaurant was fantastic and the wine selection was very good
2025-03-24
We had a wonderful time thank you. Could not fault anything at all. Really great hotel and brilliant staff.
2025-03-24
Great team
2025-03-23
Very friendly & courteous staff; superb breakfast!
2025-03-23
Thank you for your hospitality, welcome and the amazing team for being so attentive
2025-03-22
Your staff are all fantastic.
2025-03-22
La jeune femme qui occupait le poste de concierge le matin (je ne connais pas son nom mais elle avait de très jolis yeux bleus ) a été très efficace et d’excellents conseils autant pour les itinéraires, les visites, les restaurants. Elle est formidable
2025-03-19
Merci à vos consierges matin et après midi dont nous avons apprécié la compétence et l’amabilité pour répondre à toutes nos questions.
2025-03-19
Every single member of staff we came into contact with during our stay were exceptional and fully focussed on giving excellent customer service. Polite, courteous and a credit to the hotel. From the reception to the bar, restaurant, bellboys and the room cleaning staff were impressively on point! Special thanks and mention to Eduardo, Phillipo and Marco for their warmth and open armed hospitality throughout the duration of our stay. Nothing was too much trouble.
2025-03-19
Tutto il personale è stato molto gentile e disponibile
2025-03-19
Grazie per l’accoglienza e l’attenzione prestata. E’ stato un soggiorno meraviglioso.
2025-03-19
Bravi e gentilissimi
2025-03-19
Il soggiorno è stato impeccabile da tutti i punti di vista. Non vi conoscevo, tornerò sicuramente!
2025-03-19
First class service by all the staff
2025-03-19
ECCELLENTI
2025-03-19
Tutti gentilissimi e premurosi. Mi sono sentita coccolata Un saluto a tutti
2025-03-19
All staff very helpful and professional. The blond lady who served us at breakfast and did the room service was fabulous. Great waiting staff at dinner.
2025-03-19
Location perfetta, romantica ed ottimale per un soggiorno in due!
2025-03-11
Beautiful place, lovely people, amazing service! Very personalized approach to each and every client. We had really wonderful stay! And plan our next visit to You. Thank You so much.
2025-03-11
Merci pour votre accueil et la qualité du service
2025-03-10
Thank you all for such a smooth stay with attentive personable service
2025-03-08
This is just to inform you that I had lunch only with my wife. We live in Venice and from time to time we do have lunch or dinner always with pleasure as each time we can appreciate the quality of the food.
2025-03-06
лучший отель в Венеции ! Обслуживание на завтраке выше всяких похвал! Лучшие эмоции! Спасибо
Eccellente
Prenotazione
Accoglienza
Soddisfazione globale e informazioni generali
Colazione e servizi di ristorazione
Aree comuni e servizi
Ramo Grassi Sestiere San Marco 3247, Venice 30124, Province of Venice
+390415284644
2026-03-02
We had such a fantastic stay and would recommend to all family and friends. The service was impeccable and the staff was friendly and couldn’t do enough for us. Would definitely stay again if visiting Venice.