Palazzina Grassi
Lingua
Palazzina Grassi
Lingua2026-06-11
Our server was very kind and funny. We had a pleasant breakfast. Thank you so much!
2026-06-08
Grazie per la gentilezza e disponibilità dimostrata
2026-05-31
Your staff was so welcoming. We felt we found a gem in a very busy but always memorable city. Well done! Thank you.
2026-05-29
Thank you for a great stay and helping us feel at home on our honeymoon.
2026-05-28
We enjoyed the stay and an excellent team, especially concierge staff. Very helpful and proactive. Everything was perfect.
2026-05-26
Everyone was so accommodating with our kids..we loved our time! Thank you so much !! Grazie mille
2026-05-26
We had a lovely time thank you for making it so special
2026-05-25
Sehr freundliche , engagierte Mitarbeiter und perfekter Reinigungsservice im Zimmer
2026-05-21
It was a pleasure to stay at the fine hotel We had enjoyed the hotel a lot
2026-05-21
excellent food and beverages services
2026-05-20
Thank you to all the wonderful staff who made our stay so enjoyable. It was quite stressful having no luggage but everyone did their best to help. If we return to Venice we would definitely return to this excellent hotel.
2026-05-20
We had a great stay.. the hotel and the staff met with all our expectations.. even after the disappointment of our luggage being lost by BA we still had the most amazing stay at this hotel
2026-05-19
The staff were all incredibly friendly and helpful, we had a lovely stay. Grazie!
2026-05-19
Tutto il personale è molto cortese e attento
2026-05-19
great experience !
2026-05-19
Wonderful stay. Great staff! Very friendly and helpful
2026-05-18
Merci à la dame qui s’est occupée de nous au petit-déjeuner elle était très à l’écoute et d’une grande gentillesse
2026-05-16
The woman serving breakfast was extremely helpful, kind and friendly. She was a great representative of the hotel
2026-05-16
All the staff from top to bottom were very kind.
2026-05-15
Thank you for a wonderful stay and customer service with hospitality! I enjoyed my first visit to Venice and DJ Italy TV was a highlight
2026-05-14
Outstanding staff-Michael, Giacomo,Vanya and everyone who was friendly and helpful.
2026-05-14
Everybody was so kind and so helpful to myself and Dvid Scholey. Nothing was too much trouble for you to help us. Thank you.
2026-05-11
We extended our stay, as we felt so welcome and cared for! Thank you 🤩 Ngaere and Kent xxxx
2026-05-10
Tutti molto gentili. Chiara professionale e disponibile
2026-05-10
We had a very pleasant stay. We were welcomed warmly and all requests were done quickly and ease.
2026-05-09
Well Done!!
2026-05-07
Thank you for making my family so welcome in Venice
2026-05-05
Friendly and helpful staff were a real plus. Great breakfast!
2026-05-04
Complimenti per la simpatia, la cortesia e la professionalità di tutto il personale
2026-05-03
Toutes les équipes sont au top !!!
2026-05-03
Un séjour extrêmement agréable avec des équipes très attentionnées et bienveillantes ! Une équipe de réceptionnistes avec un traitement de nos demandes façon « Haute Couture », un début de matinée « petit-déjeuner « un service vitaminé… Manuela la perfection, ainsi que sa collaborative…. Et, parlons des Ravioles au safran, une tuerie! À très vite pour revivre nos plaisirs partagés, Grand merci à vous ❤️
2026-05-03
Ansonsten alles Top! Wir kommen wieder!
2026-05-01
we were greeted by Allegra and she was so helpful during our whole day. Staff was very respectful and accommodating. The hotel was gorgeous. The drinks at the bar were amazing and so is the breakfast we loved every minute we were there.
2026-05-01
We had a wonderful time and truly enjoyed our stay with you.
2026-04-28
Thank you for making our stay memorable. All the staff were charming and most friendly. It is a charming, top quality bijou hotel. The decoration in our junior suite room 216 is superb. .
2026-04-27
Sono stata un' ospite coccolata da voi
2026-04-27
Complimenti per lo staff educato , gentile , accogliente . Non è scontato neanche nelle strutture superior
2026-04-27
Palazzo Grassi is integral to my Venice experience - unique, artistic and memorable. Excellent welcome reception, breakfast service and attention to detail. Encore!
2026-04-26
Thank you !
2026-04-24
Truly a lovely stay! We appreciated the warm and welcoming staff.
2026-04-21
Thank you so much for our stay. Everything was professional, courteous and of the best quality. We will recommend your hotel to all of our friends.
2026-04-20
Complimenti ottima struttura, servizi eccellenti
2026-04-20
Thanks for everything
2026-04-19
Danke für eine wunderschöne Woche in ihrem Hotel, es hat uns an nichts gefehlt
2026-04-19
Service ihrer Mitarbeiter zu jederzeit vorbildlich. Tipps für Besuche haben uns sehr gut geholfen.
2026-04-18
we had a wonderful stay. thank u
2026-04-17
Staff throughout hotel were helpful professional and welcoming No issues at all
2026-04-16
Great staff including Eduardo, Marco, Rachelle. Everyone there was so accommodating and friendly and most helpful
2026-04-15
Marco who organised my 60th birthday celebration was exceptional, the entire team from front desk, to concierge to service staff & Ricardo on wine selection were all brilliant & all contributed to making my stay & birthday celebrations memorable- many thanks
2026-04-14
I felt that the staff were excellent, everyone was friendly, accommodating and made our stay extra special. I would not hesitate in recommending it to anyone I know.
2026-04-13
grazie e complimenti
2026-04-12
Grande staff e servizio
2026-04-12
Dear Palazzina Grassi Management Team, I simply could not leave Venice without taking a moment to express my sincere gratitude for the extraordinary experience your property provided. From the instant I arrived, I felt truly taken care of — and the fact that your staff already knew my name before I had even introduced myself said everything. That single gesture set the tone for an entire stay defined by warmth, attentiveness, and genuine hospitality. Your team is exceptional. Please extend my heartfelt thanks to each and every one of them. I am already looking forward to returning, and I will be recommending Palazzina Grassi with great enthusiasm to my clients. With warm regards, Andrea I Travel Group
2026-04-12
Thank you very much for Sylvia and the team
2026-04-07
Personale molto cordiale, disponibile e non frettoloso come capita spesso di trovare in altri luoghi
2026-04-07
Our stay was just perfect. The hotel is beautiful and the staff were extremely friendly and accommodating. The rooms were great and loved that the location was tucked away from the busy areas but close enough to walk to everything in a matter of minutes. Thanks for a great stay!
2026-04-05
ci sentiamo sempre a casa
2026-04-04
Every single one of your staff was exceptional.
2026-04-04
Thank you for making our first time in Venice relaxing and memorable. Your staff is polite, professional and willing to go above and beyond.
2026-04-04
The staff without exception was terrific.
2026-04-04
Thanks for an amazing stay
2026-03-31
Bonjour, nous avons passé un excellent séjour dans votre établissement. toujours a l'écoute; ne changez rien.
2026-03-31
Es war ein wunderschöner Aufenthalt. Die Zimmer waren sehr sauber, dass Frühstück und das Essen im Restaurant und auch das Personal - alles perfekt. Vielen Dank!
2026-03-30
Exemplary service throughout our stay, have only praise for all concerned
2026-03-30
Merci, on adore votre hôtel. Magnifique décoration, belle rénovation, personnel très agréable et accueillant, c'était parfait...
2026-03-30
Merci au personnel très à l’écoute et compétent.
2026-03-30
Wonderful place to stay, it made our visit very special.
2026-03-29
Obrigada por todo carinho, me lembro que esqueci uma peça de roupa, imediatamente ao check out eles me ligaram e melhor, vieram atrás de mim no caminho para levar a peça, pois sabiam que estava com um possível atraso para ir até o aeroporto. Gratidão. Melhor hotel da vida.
2026-03-28
Everyone person was very kind and helpful.
2026-03-28
Everyone was very pleasant and helpful. The three course meal and the aperitif on board were excellent. The preferences email sent prior to our arrival is a nice touch and much appreciated. And finally, we appreciated arranging the transfer to the airport.
2026-03-28
Rachela in particular, but the whole staff and in the dining area, were wonderful Camilla is charming and the gentleman at the boat side reception was excellent Bravo
2026-03-24
tk you Edoardo for all you did for us since we lost our luggage
2026-03-24
Tutti hanno prestato attenzione ai dettagli con sincerità e un autentico desiderio di servirci. Ho avuto un'esperienza meravigliosa con voi. Grazie!
2026-03-24
The service and warm welcome on arrival continued throughout our stay, and every member of the team was professional and excellent
2026-03-23
A truly wonderful experience from start to finish. We were so well looked after and the service was excellent. Thank you so much.
2026-03-23
Merci merci Topissime
2026-03-23
Thank you for a wonderful and enjoyable 2nd stay with you. Loved every moment.
2026-03-19
We thoroughly enjoyed our stay at Palazzina Grassi! The hotel is beautiful, the staff friendly and attentive and the food wonderful, and the location perfect for exploring Venice. We would definitely return.
2026-03-19
Great team, Eduadro, Michael, Giacomo, Rachel, all the breakfast team, porters and others who we dont know their names were fantastic and a real credit to the business who made our stay magical.
2026-03-16
Tutto lo staff
2026-03-13
The hotel staff were extremely helpful and accommodating throughout our stay, always going out of their way to make sure everything was perfect. The hotel itself was amazing — beautifully maintained, comfortable, and in a great location. The level of service really made the experience special. Highly recommended!
2026-03-10
Merci pour vos gentils mots écrits, la bouteille offerte et les petits chocolats du soir. Tout était parfait !
2026-03-07
Two individuals in particular were very nice to me. George and Ricardo in the restaurant/bar were most gracious.
2026-03-07
Un accueil très agréable, une qualité de services irréprochable. La chambre est moderne et lumineuse. Un espace canapé / détente pourrait être pensé pour maximiser le confort.
2026-03-06
Merci à Giacomo pour sa gentillesse et son professionnalisme.
2026-03-06
Beautiful hotel and great location. We loved our room and terrace. Best of all are the staff. Everyone was extremely polite, helpful, and provided exceptional service. Thank you to everyone for making our stay a wonderful experience!
2026-03-04
Vielen Dank für die Aufmerksamkeit und die schönen Restaurant Tipps, und an Roberto für den Austausch über die Kunst und die Deko in den Zimmern.
2026-03-02
All the staff were amazing I was with my daughter for the weekend celebrating my birthday every member of staff was curtious and friendly
2026-03-02
We had such a fantastic stay and would recommend to all family and friends. The service was impeccable and the staff was friendly and couldn’t do enough for us. Would definitely stay again if visiting Venice.
2026-03-02
Abbiamo goduto il soggiorno, l’hotel e spettacolare. Torneremo presto. Grazie.
2026-02-28
Durante il mio soggiorno presso di voi ho apprezzato infinitamente la gentilezza e le attenzioni del vostro personale: dalla prima persona incontrata all'ingresso, al personale della sala ristorante/colazione. Complimenti per la professionalità e per la spontaneità dell'educazione in qualunque interazione ci sia stata!
2026-02-28
Servizio impeccabile, ristorazione eccellente.
2026-02-23
We enjoyed our stay very much. Service and everything was excellent Thanks a lot
2026-02-23
Thanks for a great time, bar staff were attentive and very helpful
2026-02-21
Such a beautiful hotel with amazing rooms. All the staff were so lovely and helpful.
2026-02-20
One of the best parts of our experience was the team. We got great service from the front office and the breakfast team too.
2026-02-20
Everything was just perfect! The best aperol spritz, the best breakfast and the best staff!
2026-02-20
Thank you for the wonderful stay and great customer service. Jacki at the front desk and your cleaning crew were fantastic!
2026-02-18
Un grand merci à tout le personnel accueil et petit déjeuner car ils sont tous extrêmement gentils et très serviable
2026-02-17
Toute l'equipe est tres agréable et efficace. Ils sont toujours disponibles, souriants et discrets à la fois. Nous félicitons toute l'equipe pour cet excellent accueil
2026-02-17
The service by the check-in and catering staff was wonderful.
2026-02-16
The catering and service was excellent. Didn’t like to stay in the room with no windows/ sunlight. The opera tickets concierge found was amazing, the city restaurant suggestions was not that impressive. Thanks for the wonderful stay 🙏🥰
2026-02-16
a tutto lo Staff
2026-02-15
I wanted to thank you for the bottom of my heart for the wonderful stay we had in Palazzina Grassi. The room was perfect, the people were so kind and warm towards us, very helpful also. This is an amazing place and we will definitely come back. Thank you making our stay so unforgettable 🙏🏻 please spread the word to everyone concerned Hope to see you soon ♥️
2026-02-13
Incredible stay from the moment we got off the water taxi we were greeted and felt so comfortable our entire stay. The entire staff were professional kind and very nice! We will definitely return because we had such a great experience even though we could only stay 1 night!
2026-02-13
Alle Mitarbeiter am Front Desk waren sehr freundlich und hilfsbereit
2026-02-12
Grazie mille
2026-02-12
We were there only a brief time but we did realize that we received some of the best service from all of the staff that we have ever had in all of our travels throughout all of Italy and many other countries. Grazie
2026-02-11
To all the staff who were very friendly and helpful Bar and breakfast guys - Brilliant
2026-02-10
Outstanding service from everyone thank you!
2026-02-10
Le concierge est souriant agréable et professionnel merci
2026-02-09
Bar Chef Michele ist ein Star
2026-02-09
A short but very memorable stay - great fun. Private taxi a must!
2026-02-09
Dankeschön für die gesamte Betreuung. Bei der Buchung, Ankunft und Betreuung wurde rund um den 60. Geburtstag meines Manne alles so wunderbar für uns organisiert. Wir waren ausgesprochen zufrieden. Alle Mitarbeiter haben sich um unser Wohlergehen gesorgt. Wir freuen uns schon auf unseren nächsten Besuch. Familie El-Morsi, Familie und Freunde.
2026-02-02
Special thanks to Edward (?) who oversaw our checkin and the catering and bar staff who were unfailingly lovely, charming and polite.
2026-02-02
Un grand merci pour la qualité de votre accueil qui allié au confort de votre établissement nous a permis de passer un excellent séjour
2026-02-01
Thank you so much for a lovely stay! I truly enjoyed my time there and wish I could have stayed longer!!
2026-01-31
Großartiger Aufenthalt, superfreundliches Personal!
2026-01-28
Allo staff
2026-01-27
tout était parfait - personnel aux petits soins ....
2026-01-27
All staff were impeccable at all times and extremely professional both in person and on the phone. The rooms were cleaned beautifully.
2026-01-26
Merci beaucoup à la personne de l’accueil (qui a des long cheveux blonds châtain….) lorsque nous sommes arrivés vers 20h30 et qui est dans l’établissement depuis 3 ans !!! Le TOP !!
2026-01-25
Everyone was very gracious and helpful....
2026-01-25
All the staff was amazing!
2026-01-24
Just a great stay loved every minute
2026-01-19
Wonderful stay and staff
2026-01-19
Bonjour Merci pour ce sejoir qui a ete exceptionnel quoi qu'un peu court. Bien à vous. Cordialement
2026-01-17
Ringraziamo per l’accoglienza e la cura che avete per noi ospiti.
2026-01-14
What a wonderful hotel and team you have 👏
2026-01-14
Many thanks to all the staff , we enjoyed our stay with you immensely , hope to see you again
2026-01-12
We had an amazing stay! Thank you for making our stay in Venice so special!
2026-01-10
Thank you
2026-01-10
The food was amazing and the staff even made an exception for a dish that wasn’t in the menu. Please thank them for the effort.
2026-01-08
Sehr aufmerksame Mitarbeiter und immer sehr kompetent und freundlich und hilfsbereit 😊
2026-01-07
One of the best hotel experiences I’ve ever had. Thank you
2026-01-07
Staff super gentile
2026-01-04
Great service!!! Amazing staff!
2026-01-04
Excelente atendimento pré reserva! Recebemos todo o suporte nas perguntas que fizemos pré estadia. Quarto excelente! Limpo, organizado, bem mobiliado, bom gosto e manutenção ótimos! Atendimento excepcional e atencioso, sempre antecipando as nossas necessidades! Restaurante maravilhoso com atendimento e comidas excelentes!!!!
2026-01-04
Thank you!
2026-01-04
Beautiful property, great service
2026-01-01
We truly loved our stay at this hotel. We absolutely loved the Penthouse Suite and it made our trip even more special and memorable. The staff was all friendly and very accomodating to our family. We would highly recommend this hotel to others, and would stay here again and again!
2026-01-01
Your property is among the nicest properties I have stayed at in Europe. My family and I had a wonderful time. Your service was wonderful. It was a memorable experience. Thank you!
2026-01-01
We had a wonderful stay. The staff was superb. Our room was beautiful. Really enjoyed the breakfast and very much appreciated how we were treated.
2026-01-01
Thank you for the kindness & availabilty of all the staff during our stay
2025-12-31
Qualité et sympathie de la réception
2025-12-29
Thank you to all the restaurant staff! They were excellent! Irene and Eduardo and Rodolfo (spelling?) were Ali’s great! The front desk staff was excellent
2025-12-29
Both personnel at the reception & restaurant
2025-12-27
Хочу еще раз сказать спасибо служащим ресепшен, бара, клининга и портье! Очень хорошо ребята работают! Спасибо!
2025-12-27
Ci sentiamo sempre a casa. Grazie a tutti. A Edoardo, Massimiliano, a Marco e alle ragazze della colazione!
2025-12-26
Thank you to the lovely staff at the reception that offered great advice and booked our tickets for the bus to Treviso Airport.
2025-12-23
2 men behind bar when we arrived Friday evening were very welcoming & informative about the local area Man with glasses on doing breakfast service was incredible
2025-12-22
Impeccabili, tutti!
2025-12-22
Allo staff
2025-12-22
Das Personal ist sehr freundlich und hilfsbereit
2025-12-21
Great staff and service... The overall facility needs to be upgraded in all areas.
2025-12-21
Excellent service
2025-12-21
Pour le personnel du restaurant
2025-12-21
The personnel at the restaurant for breakfast and lunch is excellent!
2025-12-19
Superbe séjour dans votre établissement . L'accueil , la chambre, Le restaurant tout etait parfait ! Nous reviendrons !
2025-12-19
Grazie per tutto quello che fate per far star bene la gente bravissimi
2025-12-18
Eduardo was amazing! He by himself raised the rating. But all your staff were simply amazing!
2025-12-18
Thank you to everyone at Palazzina Grassi, it's an outstanding venue as my review reflects. The staff are welcoming, friendly and happy to accommodate, what a fantastic team! A special thank you to Vannia for her cheerful welcome to Venice on arrival. This was our third visit and we will certainly be back.
2025-12-17
Merci pour. Tout
2025-12-17
À wonderful place with a perfect service thank you
2025-12-17
The management was absolutely wonderful Every single member of the staff was incredibly polite, kind, accommodating, and fun!
2025-12-12
Staff was very helpful and accimodating
2025-12-12
Staff insuperabile.
2025-12-12
The staff are courteous and friendly. Thank you.
2025-12-11
The entire staff was super professional and friendly! We enjoyed our time there very much! We hope to return in there in the future!
2025-12-10
Epic place. Thanks for having us
2025-12-09
grazie a tutti della cortesia e dell'efficienza
2025-12-09
Siete stati tutti bravissimi abbiamo passato un weekend meraviglioso grazie di cuore
2025-12-09
Es war herrlich - ich komme sicher wieder
2025-12-09
Il bello di Venezia,..... complimenti per la struttura ed un caloroso ringraziamento a tutti per l'accoglienza. M.
2025-12-08
Ringrazio per l’accortezza dimostrata nel rendere completamente confortevole la nostra permanenza.
2025-12-07
très belle équipe ! Tout le personnel est parfait !
2025-12-05
BRAVI TUTTI
2025-12-03
Thank you for such an amazing stay and wonderful memories!
2025-12-03
Very enjoyable stay, thank you.
2025-12-02
Our stay was lovely. Thank you to the whole Pallazzina team!
2025-12-01
L’équipe est parfaite, mais le lieu est trop fermé par rapport à ce que nous recherchons
2025-11-29
Bravi e gentili
2025-11-24
A wonderful stay, thank you and for also agreeing to have a copy of my family book “An Artists Life” on display.
2025-11-24
It was a pleasure staying with you!
2025-11-23
Come nei nostri precedenti soggiorni abbiamo apprezzato la cortesia e professionalità di tutti i collaboratori
2025-11-19
Amazing hotel , really luxury, great team, wonderful interior design, I will definitely recommend to everyone, thank you so much 😘
2025-11-19
Séjour parfait Grand professionnalisme Un grand merci ☺️
2025-11-17
To the whole staff at the hotel, particularly your reception staff, impeccable- bravo
2025-11-17
Team molto affiatato e sempre disponibile
2025-11-17
We would just like to thank you all for a lovely warm welcome and memorable stay!
2025-11-17
Grazie a tutti !! Super gentili e disponibili tutti!
2025-11-13
tres bel hotel, personnel tres agréable, en particulier les 2 serveuses du petit dejeuner un vrai plaisir...
2025-11-13
Félicitations pour le service et la disponibilité du personnel
2025-11-11
Vielen Dank an Vania für den herzlichen und professionellen Service. Meine Freundin und ich waren für unser Frühstück im Palazzina Grassi und Vania hat morgens für den perfekten Start in den Tag gesorgt. Das beste Frühstück was wir bisher hatten.
2025-11-10
COMPLIMENTI A TUTTO LO STAFF PER LA GENTILEZZA E DISPONIBILITA'
2025-11-10
We had a truly wonderful and very social stay for my 40th Birthday celebrations. Staff went over and above to meet our every need and we loved every minute of our stay at the hotel. We had wonderful views from our loft room and the suite was fantastic. Our waiter (who was born in Venice) was so kind, attentive and gave us some great suggestions to visit. We wish we could have stayed longer but had left two little ones at home for the first time so we could enjoy time together. It was a perfect location and perfect hotel so close to everything and we really appreciated being made to feel so special. Thank you. Jennifer
2025-11-11
Complimenti al direttore e a tutto lo staff
2025-11-09
Top top top
2025-11-06
Merci pour votre gentillesse et attention et vos sourires
2025-11-05
Staff sempre attento e gentile. In grado di percepire le mie esigenze ancora prima di esprimerle. Ottimo cibo. Chef meraviglioso e servizio impeccabile dalle stanze, ala reception alla ristorazione. Ci torno sempre con grande piacere.
2025-11-04
Everyone was extremely helpful and courteous
2025-11-04
Irene is amazing. Very attentive, extremely personable and just outstanding overall.
2025-11-03
Thanks for very friendly reception
2025-11-03
Guys, I hope you already realize (and I think you all do) what an incredible time we had over Halloween weekend and how much we enjoyed staying with you. With the utmost gratitude, thanks to all of you for making this the best Halloween we've ever had (and we've had some AMAZING ones). With much love, Sarah & Martino
2025-11-01
Your staff is fun, friendly, and incredibly helpful. One of the best stays we’ve had in a long time, and the staff was most of the reason. You can polish a hotel endlessly, but the staff determines the true enjoyment of the stay, and your staff was effortlessly impressive.
2025-10-31
I want to thank everyone for their warm, and attentive services. I wasn’t well few days and the bar team made me lovely hot ginger and lemon drinks to soothe my sore throat. Everyone is so polite and helpful and made our stay very pleasant. Thank you. Also are you able to share which Prosecco you were serving? It was divine!
2025-10-31
Amazing Staff. Very helpful and polite.
2025-10-31
Merci pour votre gentillesse et disponibilité
2025-10-30
The staff was exceptionally helpful, kind and polite The lady who served our breakfast was lovely and kind and the reception staff was extremely helpful It was a real pleasure to communicate with them and they made our stay particularly nice Thank you very much.
2025-10-30
Excellent service and accommodation
2025-10-30
Je voudrais sincèrement remercier les concierges qui ont été très pro et rarement dans mon expérience de 5 étoiles , aussi efficaces. Bravo à eux
2025-10-29
Your staff was outstanding, all aspects.
2025-10-28
We can’t rave about your hotel and staff enough! Everything was top notch. The tone was set by the hand written welcome note. The staff deserves an 11, your breakfast an 11 and the Venetian aperitif was a special and memorable experience. Your chef Fabio is very talented. We didn’t catch everyone’s name but some we met who impressed us were Rachel, Irene, Massimo, Vanya, Philipo, Ricardo and Michelangelo (not sure we got his name right, hope you know who we mean. Thanks for making our Venetian stay special.
2025-10-26
Thanks to the whole staff, they were wonderful. Professionals of the highest quality. Consistent excellence, courtesy, promptness, attention.
2025-10-25
Rachele was the first staff to greet us. She was very friendly and knowledgeable about the hotel and about placed to check out in Venice. The staff in the bar and dining area were also very friendly and attentive.
2025-10-25
Per il resto tutto impeccabile.
2025-10-22
Es war perfekt!
2025-10-18
You’ve done an excellent job managing your staff to ensure your guests have a comfortable and enjoyable stay.
2025-10-17
Everyone was lovely from the moment we arrived to departure. We have already recommended to many of our friends. Thank you!
2025-10-15
thoughtful and polite
2025-10-14
Bravissimi e gentilissimi tutti: Vania e Michele del bar favolosi, ci fanno sentire coccolati come a casa.
2025-10-13
All staff were friendly and polite. Lovely hotel.
2025-10-13
Enjoyable
2025-10-12
Thank you for a wonderful stay
2025-10-12
Thank you for a wonderful stay at your hotel. Beautiful room and the hotel is right on the grand canal. I wasn’t there long, but I did enjoy my stay.
2025-10-10
Beautiful hotel with excellent service in a great location. Thank you all.
2025-10-10
The overall attitude, approach and level of service by everyone at the hotel is most commendable and truly outstanding. We thank the whole team for a great stay.
2025-10-10
Fantastic service. Customer was treated like a king
2025-10-10
The attention to service and attitude was outstanding
2025-10-10
Most enjoyable stay…perfect location, staff very helpful too, we hope to return in the future.
2025-10-07
I would like to thank your staff especially Rachele for all the help guiding us on our way to your hotel with bridge closure and the protest.
2025-10-06
An excellent stay again with you and your amazing staff. I would especially like to thank Rachael who’s enthusiasm and knowledge was exceptional.
2025-10-06
Every single member of staff was absolutely fantastic friendly warm welcoming and always helpful. Rachael went above and beyond to make are stay memorable, she helped plan our days for us to make the most of our stay, organising restaurants and transport.
2025-10-05
Stephanie and I had a wonderful stay! Thank you so much for help in arranging activites and water taxis. Thank you for your recommendations to restaurants. A+ We had an incredible time in Venice and can't wait to come back!
2025-10-04
Dear Team & owner, everything was really perfect, thank you for this - high standard service!
2025-10-03
Irene at reception was great, she is very professional and sweet. Big thank you to Manuela who helped my mother in the morning because she was not feeling well. The trip to Murano to the company Venier was very nice!
2025-10-01
Everyone was absolutely fabulous
2025-10-01
What a truly special place to stay! From the moment we arrived until the water taxi pulled away, everyone made us feel so welcome and cared for. It felt more like being with family than just a visit. We’re so grateful for the warmth, kindness, and memories. We can’t thank you enough.
2025-09-30
We would like to make you compliments , about your amazing service , your so lovely and kind personal , everything was amazing , in such an amazing city like Venice ! From the transfer to the hotel , (we arranged a watertaxi through the hotel) , the amazing kind gentleman who picked us from the airport up and back again , the lovely kind receptionist who welcomed us , the super friendly staff at the restaurant !!! Everybody was so nice !! Thank you for the amazing experience! We are looking forward to come again !!! Kind regards Anna Koullia
2025-09-29
Buon giorno, il soggiorno presso la Palazzina Grassi è stato gradevole e superiore alle aspettative. Grazie, lo staff è stato molto professionale e amichevole. slt ss
2025-09-28
Amazing stay in an amazing property filled with Staff that go above and beyond. First Class in all areas.
2025-09-28
Service and everyone there was wonderful and very helpful! The only reason we gave a 9 was the lighting in the room. It was confusing to turn on and off, and dim, and after about 10 minutes all the lights would turn completely back on for no reason? Not sure if they were motion activated or timers or what but lights shouldn’t be that complicated. Otherwise we loved the people there
2025-09-27
Giovanni he’s been there a long time and very jrlpful
2025-09-26
You all were fantastic! Very much appreciated
2025-09-25
It was a nice stay with a good service of the staff. Really enjoy iy
2025-09-24
Many thanks to the Palazzina Grassi team for so thoughtfully managing our RSVPs and tailoring every detail with such care. The tours provided were outstanding, with Antonella and Davide as exceptional guides who made the experience truly memorable. The entire hotel team were also excellent, ensuring every aspect of our stay was seamless and warm.
2025-09-23
First, I lost me note with names I wanted to mention. First the two ladies that served us in bar area. They have worked together for years. Second the wonderful young lady that took our note to hand deliver to a couple living in Venice. Went out of her way to help us. I want to also thank the gentleman that helped us get back to hotel during low tide after gondola ride. We could not get off at hotel, and when we had to get off elsewhere he was there to lead us back. All in all your hotel has a wonderful staff. I will highly recommend.
2025-09-23
The ladies who served us breakfast were very kind and welcoming. They took great care of everything. Overall, the entire staff was very friendly and attentive. We felt very comfortable.
2025-09-22
Eccellente staff in ogni area
2025-09-22
Servizio ottimo complimenti a tutto lo staff per l’attenzione e la dedizione all’ospite
2025-09-22
Grazie di cuore, il più bel compleanno di sempre a Venezia Non vedo l’ora di partecipare a una delle vostre feste
2025-09-22
Wonderful accommodations!
2025-09-21
The team greeting and during our stay was excellent and very helpful. Lounge/breakfast area staff excellent
2025-09-21
Everything was perfect, the service, food, the decorations.
2025-09-21
Je vous remercie pour l accueil chaleureux et le professionnalisme de la Maison .
2025-09-19
The service level is off the chart - a perfect balance - friendly and helpful but not suffocating. The staff are lovely and so knowledgeable. Food and wine amazing. We really enjoyed our stay.
2025-09-17
Front desk, restaurant, and housekeeping people all were great.
2025-09-16
Very pleasant staff, many thanks!
2025-09-15
Remarquable professionnalisme de Rachel qui nous a parfaitement conseillé sur le choix des restaurants et des lieux à visiter. Tous nos remerciements pour sa gentillesse et son implication, elle a grandement contribué à notre bonheur pendant le séjour !
2025-09-14
Thanks for moving us from the Deluxe room to the Junior Suite because of the foul odor in the bathroom
2025-09-14
Always courteous
2025-09-14
Muchas gracias por toda la ayuda, excelente servicio
2025-09-13
Nous avons passé un excellent séjour dans ce très bel hôtel à taille humaine. Les personnels étaient très accueillants et attentionnés. Le cadre est magique. Merci pour ces beaux souvenirs
2025-09-12
Thank you to all of the staff for being so attentive to us during our stay! Excellent customer service all around!
2025-09-12
Thank you so such an amazing stay. I felt extremely welcomed and comfortable from the moment we arrived. All of the staff were helpful and pleasant. I can’t wait to stay again!
2025-09-11
An die großzügige Geschäftsleitung, aber besonders an alle hervorragende und immer sehr freundliche und hilfsbereite Mitarbeiter
2025-09-11
Appreciate the staff and what they do.
2025-09-10
Staff were exceptional
2025-09-07
Una atención excelente recibida por todo el personal desde recepción a restauración
2025-09-07
Exceptional services and exceptional peoples ! Thank you very much for everything ! See you next year !
2025-09-04
Complimenti
2025-09-03
in generale dagli addetti al bagaglio al bar ristorante al ricevimento sono stati tutti molto gentili.
2025-09-02
Thanks for making our visit to Venice wonderful!
2025-09-02
Ringrazio moltissimo la stagista che ci ha accolti e la particolare attenzione che ci ha rivolto il maitre' di sala sua per la colazione che per il pranzo. Unica nota stonata avrei preferito il buffet a colazione.
2025-09-02
Siete assolutamente fantastici :) grazie ancora per la splendida accoglienza
2025-09-01
Grazie
2025-08-31
Soggiorno come sempre molto piacevole. Regalo beauty trovato in stanza molto apprezzato, qualità ottima. Grazie.
2025-08-31
Edoardo Allegra E lo staff e chef della colazione
2025-08-31
Il miglior hotel mai visto in tutta la mia vita. Ho viaggiato molto. Sono stata anche in strutture “da sogno” a Dubai. Ma la magia di Palazzina Grassi è unica nel suo genere. Sublime.
2025-08-28
Un grand merci pour votre accueil. Nous avons passé un excellent séjour dans votre somptueux hôtel pour notre 25e anniversaire de mariage. Nous reviendrons avec plaisir.
2025-08-26
Super friendly and helpful staff
2025-08-25
Excellent and very helpful staff
2025-08-22
Hervorragend geführtes Hotel mit top motivierten sehr netten und zuvorkommendem Personal. Super Frühstuck Sehr saubere Zimmet
2025-08-21
Great staff. Very helpful and kind
2025-08-18
Merci beaucoup
2025-08-17
Wonderful and welcoming staff! Made our stay very comfortable and were willing to help us with any questions we had. Thanks for a great stay!
2025-08-16
Thank you for welcoming our family to your beautiful hotel. We created such precious memories in the time we spent with you.
2025-08-16
Staff were fantastic. Hotel was great. Overall a great stay
2025-08-15
Dank voor de uitstekende gastvrijheid
2025-08-14
Очень отзывчивый внимательный персонал. Встречают как друзей и всегда готовы помочь. Девушка на ресепшен Ирина лучше всех похвал. Расположение гостиницы очень удобное. Все достопримечательности в пешей доступности. Рядом ресторанчики с очень вкусной едой. Завтраки безупречны. Будем советовать всем друзьям.
2025-08-14
Спасибо за невероятный опыт и сервис!
2025-08-12
Sehr gut geführtes Haus, sauber und tolle Einrichtung. Giacomo vom Empfang und die Damen im Restaurant waren mehr als liebenswürdig. Wir haben diesen Aufenthalt sehr genossen. Die Matratzen sind wundervoll.
2025-08-12
The gentleman that assisted us on 3 mornings for breakfast was exceptional.
2025-08-11
Everybody on staff is a delight to speak with. We visited 3 more cities after our stay and Palazzina Grassi was the bar by which we measured service. This staff easily made us feel the best and most comfortable during our stay.
2025-08-07
Thank you all for a great stay Loved the expression check in and check out
2025-08-05
Everyone was so helpful and were very thankful for helping to make our stay so enjoyable
2025-07-31
Complimenti e’ stato un soggiorno meraviglioso. Tutti molto gentili, camera fantastica dormito benissimo . Colazione degna di un 5 stelle
2025-07-31
Vielen Dank an das gesamte Personal von Rezeption über Frühstück Bedienung bis zu Putzfrauen! Ihr seid klasse, Grazie
2025-07-30
All my best thanks to Michael and Ricardo, who were extra caring with my fiancée and I. And my respect to Fabio the Chef, certainly one of the best diner I ever had!
2025-07-27
Special thanks to concierge team. Amazing job!
2025-07-27
This was one of the best hotel service we have experienced, and we travel a lot and usually staying in high end hotels! Compliments to the management and all staff!!!
2025-07-25
Thank you for the upgrade and an amazing stay.
2025-07-23
Great team work
2025-07-21
Su personal de recepción y restaurant es excepcional
2025-07-21
Excelente servicio Su personal es excepcional Restaurante y recepción
2025-07-21
Michele and Rachele were fantastic hosts!
2025-07-21
We found the hotel to be convenient and comfortable.
2025-07-21
Staff was impeccable.
2025-07-21
Thank you for a lovely stay. Your entire staff is so welcoming, kind and attentive. From the first step on to the dock after arriving on our pre-arranged water taxi, to our welcome drink and breakfast in the restaurant, to the friendly assistance from your front desk/concierge, everyone was professional and kind. We loved our rooms and your public areas - beautiful, well-appointed and clean. Grazie!
2025-07-20
Devo ringraziare tutti voi, dalla ricezione al servizio colazione sino alla cena, per la vostra disponibilità, professionalità, gentilezza e simpatia. Grazie!!!!!
2025-07-19
Special thanks to Rachele for her friendly disposition and assistance. The lady who serves breakfast in the morning also deserves a special thank you for her friendly service! 😄
2025-07-16
Thank you for upgrading my room. I also want to mention the kindness of the staff
2025-07-16
Hotel was beautiful, service was impeccable — I will be back!
2025-07-16
I would like to say a special thank you to the house keeping, impeccable cleaning and the dog welcome kit was amazing! Bathroom amenities are among the best I have ever seen in a hotel as well as towels, bed sheets and pillows!
2025-07-15
Thank you for making our stay so wonderful - we truly felt at home! We were particularly grateful for the team at the restaurant, who did not hesitate to prepare something special for us, given our dietary requirements. Everyone went the extra mile, and truly made everything run so smoothly. Huge thank you!
2025-07-14
Staff was excellent - front desk was always warm and welcoming. Concierge was responsive and spot-on with their recommendations. Excellent staff experience.
2025-07-12
Huge thank you to everyone there! They helped us set up transfers to and from the airport, an amazing dinner reservation, and a private gondola tour.
2025-07-12
The front desk/concierge were exceptional; helping us to make arrangements for travel, meals, etc. on numerous occasions
2025-07-12
I came for my dinner on 10th and I was very happy with the service and the food. Especially the raw selection of fish!!!! The source was super amazing and the fish was fresh. I will definitely come back for more! I am content with the service of the staff and they were really helpful.( forgot their names though ) I was bitten by mosquitoes and they tried to help me find some spray even tho didt find any but still. Big thanks to them.
2025-07-10
Todo maravilloso
2025-07-08
We are SO GLAD we chose to stay at your hotel. While the facility is beautiful, your staff is absolutely THE BEST!!! They were so kind, warm, welcoming, professional, and eager to do everything they could to make our stay comfortable. They are the reason why we had a memorable trip and will choose your hotel again if we return to Venice. I wish I could remember the names of every single staff member…Please extend them our heartfelt thanks for an unforgettable trip, including Eduordo, Allegra, Rachele, Irene, and the two lovely ladies who assisted us with the delicious breakfast.
2025-07-05
All the help were wonderful to work with! Everyone!
2025-07-01
Michael, and the entire staff, were wonderful!
2025-06-29
Thank you for the excellent service! We ran into problems arriving at the hotel due to train issues and the hotel helped us tremendously to get there.
2025-06-29
You are not a five star hotel, you are a six star hotel. Love the Starck design, but what really made our stay was the staff. Thank you so much for a stay we will remember for the rest of our lives. I am usually a low maintenance guest, but not really on our last trip. We arrived on a delayed train with an unexpected early termination. At the last minute, the staff made it seamless to get there and assisted us. My wife has some minor physical challenges and we booked a Gondola ride; the staff assisted her with boarding at a nearby dock. The staff went out of their way to ensure we had a great visit to Venice.
2025-06-29
I had a wonderful stay! Thank you!!
2025-06-27
Wonderful service and food.
2025-06-26
Staff was very helpful, kind and accommodating.
2025-06-26
Jacob was excellent on check in and organising our boat trip and Edoardo on check out. The room was stunning and we loved the overall branding and quality of fixtures and fittings.
2025-06-26
The staff was so kind and helpful
2025-06-25
Amazing staff and service.
2025-06-23
The check in and level of service was absolutely impeccable.
2025-06-23
Staff was very friendly and helpful
2025-06-23
Merci de votre chaleureux accueil
2025-06-23
Excellent accueil d’Irene et de toute l’équipe durant le séjour.
2025-06-22
Allegra, Rachele, Marco and Phillip were exceptional and in truth we will come back because of them. We dined with you both evenings because of the staff, don't get em wrong the food was excellent it was the staff that made us want to eat there. I can't stress enough how lucky your Hotel is to have these 4 staff members.
Eccellente
Accoglienza
Prenotazione
Aree comuni e servizi
Soddisfazione globale e informazioni generali
Colazione e servizi di ristorazione
Ramo Grassi Sestiere San Marco 3247, Venice 30124, Province of Venice
+390415284644
2026-06-15
Thank you for the lovely stay at your hotel. It was a very memorable experience.