2025-11-17
Team molto affiatato e sempre disponibile
2025-11-17
To the whole staff at the hotel, particularly your reception staff, impeccable- bravo
2025-11-13
tres bel hotel, personnel tres agréable, en particulier les 2 serveuses du petit dejeuner un vrai plaisir...
2025-11-13
Félicitations pour le service et la disponibilité du personnel
2025-11-11
Vielen Dank an Vania für den herzlichen und professionellen Service. Meine Freundin und ich waren für unser Frühstück im Palazzina Grassi und Vania hat morgens für den perfekten Start in den Tag gesorgt. Das beste Frühstück was wir bisher hatten.
2025-11-10
We had a truly wonderful and very social stay for my 40th Birthday celebrations. Staff went over and above to meet our every need and we loved every minute of our stay at the hotel. We had wonderful views from our loft room and the suite was fantastic. Our waiter (who was born in Venice) was so kind, attentive and gave us some great suggestions to visit. We wish we could have stayed longer but had left two little ones at home for the first time so we could enjoy time together. It was a perfect location and perfect hotel so close to everything and we really appreciated being made to feel so special. Thank you. Jennifer
2025-11-10
COMPLIMENTI A TUTTO LO STAFF PER LA GENTILEZZA E DISPONIBILITA'
2025-11-11
Complimenti al direttore e a tutto lo staff
2025-11-09
Top top top
2025-11-06
Merci pour votre gentillesse et attention et vos sourires
2025-11-05
Staff sempre attento e gentile. In grado di percepire le mie esigenze ancora prima di esprimerle. Ottimo cibo. Chef meraviglioso e servizio impeccabile dalle stanze, ala reception alla ristorazione. Ci torno sempre con grande piacere.
2025-11-04
Everyone was extremely helpful and courteous
2025-11-04
Irene is amazing. Very attentive, extremely personable and just outstanding overall.
2025-11-03
Guys, I hope you already realize (and I think you all do) what an incredible time we had over Halloween weekend and how much we enjoyed staying with you. With the utmost gratitude, thanks to all of you for making this the best Halloween we've ever had (and we've had some AMAZING ones). With much love, Sarah & Martino
2025-11-03
Thanks for very friendly reception
2025-11-01
Your staff is fun, friendly, and incredibly helpful. One of the best stays we’ve had in a long time, and the staff was most of the reason. You can polish a hotel endlessly, but the staff determines the true enjoyment of the stay, and your staff was effortlessly impressive.
2025-10-31
Merci pour votre gentillesse et disponibilité
2025-10-31
Amazing Staff. Very helpful and polite.
2025-10-31
I want to thank everyone for their warm, and attentive services. I wasn’t well few days and the bar team made me lovely hot ginger and lemon drinks to soothe my sore throat. Everyone is so polite and helpful and made our stay very pleasant. Thank you. Also are you able to share which Prosecco you were serving? It was divine!
2025-10-30
Je voudrais sincèrement remercier les concierges qui ont été très pro et rarement dans mon expérience de 5 étoiles , aussi efficaces. Bravo à eux
2025-10-30
Excellent service and accommodation
2025-10-30
The staff was exceptionally helpful, kind and polite The lady who served our breakfast was lovely and kind and the reception staff was extremely helpful It was a real pleasure to communicate with them and they made our stay particularly nice Thank you very much.
2025-10-29
Your staff was outstanding, all aspects.
2025-10-28
We can’t rave about your hotel and staff enough! Everything was top notch. The tone was set by the hand written welcome note. The staff deserves an 11, your breakfast an 11 and the Venetian aperitif was a special and memorable experience. Your chef Fabio is very talented. We didn’t catch everyone’s name but some we met who impressed us were Rachel, Irene, Massimo, Vanya, Philipo, Ricardo and Michelangelo (not sure we got his name right, hope you know who we mean. Thanks for making our Venetian stay special.
2025-10-26
Thanks to the whole staff, they were wonderful. Professionals of the highest quality. Consistent excellence, courtesy, promptness, attention.
2025-10-25
Per il resto tutto impeccabile.
2025-10-25
Rachele was the first staff to greet us. She was very friendly and knowledgeable about the hotel and about placed to check out in Venice. The staff in the bar and dining area were also very friendly and attentive.
2025-10-22
Es war perfekt!
2025-10-18
You’ve done an excellent job managing your staff to ensure your guests have a comfortable and enjoyable stay.
2025-10-17
Everyone was lovely from the moment we arrived to departure. We have already recommended to many of our friends. Thank you!
2025-10-15
thoughtful and polite
2025-10-14
Bravissimi e gentilissimi tutti: Vania e Michele del bar favolosi, ci fanno sentire coccolati come a casa.
2025-10-13
All staff were friendly and polite. Lovely hotel.
2025-10-13
Enjoyable
2025-10-12
Thank you for a wonderful stay at your hotel. Beautiful room and the hotel is right on the grand canal. I wasn’t there long, but I did enjoy my stay.
2025-10-12
Thank you for a wonderful stay
2025-10-10
The overall attitude, approach and level of service by everyone at the hotel is most commendable and truly outstanding. We thank the whole team for a great stay.
2025-10-10
Fantastic service. Customer was treated like a king
2025-10-10
The attention to service and attitude was outstanding
2025-10-10
Beautiful hotel with excellent service in a great location. Thank you all.
2025-10-10
Most enjoyable stay…perfect location, staff very helpful too, we hope to return in the future.
2025-10-07
I would like to thank your staff especially Rachele for all the help guiding us on our way to your hotel with bridge closure and the protest.
2025-10-06
An excellent stay again with you and your amazing staff. I would especially like to thank Rachael who’s enthusiasm and knowledge was exceptional.
2025-10-06
Every single member of staff was absolutely fantastic friendly warm welcoming and always helpful. Rachael went above and beyond to make are stay memorable, she helped plan our days for us to make the most of our stay, organising restaurants and transport.
2025-10-05
Stephanie and I had a wonderful stay! Thank you so much for help in arranging activites and water taxis. Thank you for your recommendations to restaurants. A+ We had an incredible time in Venice and can't wait to come back!
2025-10-04
Dear Team & owner, everything was really perfect, thank you for this - high standard service!
2025-10-03
Irene at reception was great, she is very professional and sweet. Big thank you to Manuela who helped my mother in the morning because she was not feeling well. The trip to Murano to the company Venier was very nice!
2025-10-01
Everyone was absolutely fabulous
2025-10-01
What a truly special place to stay! From the moment we arrived until the water taxi pulled away, everyone made us feel so welcome and cared for. It felt more like being with family than just a visit. We’re so grateful for the warmth, kindness, and memories. We can’t thank you enough.
2025-09-30
We would like to make you compliments , about your amazing service , your so lovely and kind personal , everything was amazing , in such an amazing city like Venice ! From the transfer to the hotel , (we arranged a watertaxi through the hotel) , the amazing kind gentleman who picked us from the airport up and back again , the lovely kind receptionist who welcomed us , the super friendly staff at the restaurant !!! Everybody was so nice !! Thank you for the amazing experience! We are looking forward to come again !!! Kind regards Anna Koullia
2025-09-29
Buon giorno, il soggiorno presso la Palazzina Grassi è stato gradevole e superiore alle aspettative. Grazie, lo staff è stato molto professionale e amichevole. slt ss
2025-09-28
Amazing stay in an amazing property filled with Staff that go above and beyond. First Class in all areas.
2025-09-28
Service and everyone there was wonderful and very helpful! The only reason we gave a 9 was the lighting in the room. It was confusing to turn on and off, and dim, and after about 10 minutes all the lights would turn completely back on for no reason? Not sure if they were motion activated or timers or what but lights shouldn’t be that complicated. Otherwise we loved the people there
2025-09-27
Giovanni he’s been there a long time and very jrlpful
2025-09-26
You all were fantastic! Very much appreciated
2025-09-25
It was a nice stay with a good service of the staff. Really enjoy iy
2025-09-24
Many thanks to the Palazzina Grassi team for so thoughtfully managing our RSVPs and tailoring every detail with such care. The tours provided were outstanding, with Antonella and Davide as exceptional guides who made the experience truly memorable. The entire hotel team were also excellent, ensuring every aspect of our stay was seamless and warm.
2025-09-23
First, I lost me note with names I wanted to mention. First the two ladies that served us in bar area. They have worked together for years. Second the wonderful young lady that took our note to hand deliver to a couple living in Venice. Went out of her way to help us. I want to also thank the gentleman that helped us get back to hotel during low tide after gondola ride. We could not get off at hotel, and when we had to get off elsewhere he was there to lead us back. All in all your hotel has a wonderful staff. I will highly recommend.
2025-09-23
The ladies who served us breakfast were very kind and welcoming. They took great care of everything. Overall, the entire staff was very friendly and attentive. We felt very comfortable.
2025-09-22
Wonderful accommodations!
2025-09-22
Grazie di cuore, il più bel compleanno di sempre a Venezia Non vedo l’ora di partecipare a una delle vostre feste
2025-09-22
Servizio ottimo complimenti a tutto lo staff per l’attenzione e la dedizione all’ospite
2025-09-22
Eccellente staff in ogni area
2025-09-21
The team greeting and during our stay was excellent and very helpful. Lounge/breakfast area staff excellent
2025-09-21
Everything was perfect, the service, food, the decorations.
2025-09-21
Je vous remercie pour l accueil chaleureux et le professionnalisme de la Maison .
2025-09-19
The service level is off the chart - a perfect balance - friendly and helpful but not suffocating. The staff are lovely and so knowledgeable. Food and wine amazing. We really enjoyed our stay.
2025-09-17
Front desk, restaurant, and housekeeping people all were great.
2025-09-16
Very pleasant staff, many thanks!
2025-09-15
Remarquable professionnalisme de Rachel qui nous a parfaitement conseillé sur le choix des restaurants et des lieux à visiter. Tous nos remerciements pour sa gentillesse et son implication, elle a grandement contribué à notre bonheur pendant le séjour !
2025-09-14
Always courteous
2025-09-14
Muchas gracias por toda la ayuda, excelente servicio
2025-09-14
Thanks for moving us from the Deluxe room to the Junior Suite because of the foul odor in the bathroom
2025-09-13
Nous avons passé un excellent séjour dans ce très bel hôtel à taille humaine. Les personnels étaient très accueillants et attentionnés. Le cadre est magique. Merci pour ces beaux souvenirs
2025-09-12
Thank you so such an amazing stay. I felt extremely welcomed and comfortable from the moment we arrived. All of the staff were helpful and pleasant. I can’t wait to stay again!
2025-09-12
Thank you to all of the staff for being so attentive to us during our stay! Excellent customer service all around!
2025-09-11
An die großzügige Geschäftsleitung, aber besonders an alle hervorragende und immer sehr freundliche und hilfsbereite Mitarbeiter
2025-09-11
Appreciate the staff and what they do.
2025-09-10
Staff were exceptional
2025-09-07
Exceptional services and exceptional peoples ! Thank you very much for everything ! See you next year !
2025-09-07
Una atención excelente recibida por todo el personal desde recepción a restauración
2025-09-04
Complimenti
2025-09-03
in generale dagli addetti al bagaglio al bar ristorante al ricevimento sono stati tutti molto gentili.
2025-09-02
Thanks for making our visit to Venice wonderful!
2025-09-02
Ringrazio moltissimo la stagista che ci ha accolti e la particolare attenzione che ci ha rivolto il maitre' di sala sua per la colazione che per il pranzo. Unica nota stonata avrei preferito il buffet a colazione.
2025-09-02
Siete assolutamente fantastici :) grazie ancora per la splendida accoglienza
2025-09-01
Grazie
2025-08-31
Il miglior hotel mai visto in tutta la mia vita. Ho viaggiato molto. Sono stata anche in strutture “da sogno” a Dubai. Ma la magia di Palazzina Grassi è unica nel suo genere. Sublime.
2025-08-31
Soggiorno come sempre molto piacevole. Regalo beauty trovato in stanza molto apprezzato, qualità ottima. Grazie.
2025-08-31
Edoardo Allegra E lo staff e chef della colazione
2025-08-28
Un grand merci pour votre accueil. Nous avons passé un excellent séjour dans votre somptueux hôtel pour notre 25e anniversaire de mariage. Nous reviendrons avec plaisir.
2025-08-26
Super friendly and helpful staff
2025-08-25
Excellent and very helpful staff
2025-08-22
Hervorragend geführtes Hotel mit top motivierten sehr netten und zuvorkommendem Personal. Super Frühstuck Sehr saubere Zimmet
2025-08-21
Great staff. Very helpful and kind
2025-08-18
Merci beaucoup
2025-08-17
Wonderful and welcoming staff! Made our stay very comfortable and were willing to help us with any questions we had. Thanks for a great stay!
2025-08-16
Staff were fantastic. Hotel was great. Overall a great stay
2025-08-16
Thank you for welcoming our family to your beautiful hotel. We created such precious memories in the time we spent with you.
2025-08-15
Dank voor de uitstekende gastvrijheid
2025-08-14
Очень отзывчивый внимательный персонал. Встречают как друзей и всегда готовы помочь. Девушка на ресепшен Ирина лучше всех похвал. Расположение гостиницы очень удобное. Все достопримечательности в пешей доступности. Рядом ресторанчики с очень вкусной едой. Завтраки безупречны. Будем советовать всем друзьям.
2025-08-14
Спасибо за невероятный опыт и сервис!
2025-08-12
Sehr gut geführtes Haus, sauber und tolle Einrichtung. Giacomo vom Empfang und die Damen im Restaurant waren mehr als liebenswürdig. Wir haben diesen Aufenthalt sehr genossen. Die Matratzen sind wundervoll.
2025-08-12
The gentleman that assisted us on 3 mornings for breakfast was exceptional.
2025-08-11
Everybody on staff is a delight to speak with. We visited 3 more cities after our stay and Palazzina Grassi was the bar by which we measured service. This staff easily made us feel the best and most comfortable during our stay.
2025-08-07
Thank you all for a great stay Loved the expression check in and check out
2025-08-05
Everyone was so helpful and were very thankful for helping to make our stay so enjoyable
2025-07-31
Complimenti e’ stato un soggiorno meraviglioso. Tutti molto gentili, camera fantastica dormito benissimo . Colazione degna di un 5 stelle
2025-07-31
Vielen Dank an das gesamte Personal von Rezeption über Frühstück Bedienung bis zu Putzfrauen! Ihr seid klasse, Grazie
2025-07-30
All my best thanks to Michael and Ricardo, who were extra caring with my fiancée and I. And my respect to Fabio the Chef, certainly one of the best diner I ever had!
2025-07-27
This was one of the best hotel service we have experienced, and we travel a lot and usually staying in high end hotels! Compliments to the management and all staff!!!
2025-07-27
Special thanks to concierge team. Amazing job!
2025-07-25
Thank you for the upgrade and an amazing stay.
2025-07-23
Great team work
2025-07-21
Thank you for a lovely stay. Your entire staff is so welcoming, kind and attentive. From the first step on to the dock after arriving on our pre-arranged water taxi, to our welcome drink and breakfast in the restaurant, to the friendly assistance from your front desk/concierge, everyone was professional and kind. We loved our rooms and your public areas - beautiful, well-appointed and clean. Grazie!
2025-07-21
Excelente servicio Su personal es excepcional Restaurante y recepción
2025-07-21
Su personal de recepción y restaurant es excepcional
2025-07-21
We found the hotel to be convenient and comfortable.
2025-07-21
Staff was impeccable.
2025-07-21
Michele and Rachele were fantastic hosts!
2025-07-20
Devo ringraziare tutti voi, dalla ricezione al servizio colazione sino alla cena, per la vostra disponibilità, professionalità, gentilezza e simpatia. Grazie!!!!!
2025-07-19
Special thanks to Rachele for her friendly disposition and assistance. The lady who serves breakfast in the morning also deserves a special thank you for her friendly service! 😄
2025-07-16
Hotel was beautiful, service was impeccable — I will be back!
2025-07-16
Thank you for upgrading my room. I also want to mention the kindness of the staff
2025-07-16
I would like to say a special thank you to the house keeping, impeccable cleaning and the dog welcome kit was amazing! Bathroom amenities are among the best I have ever seen in a hotel as well as towels, bed sheets and pillows!
2025-07-15
Thank you for making our stay so wonderful - we truly felt at home! We were particularly grateful for the team at the restaurant, who did not hesitate to prepare something special for us, given our dietary requirements. Everyone went the extra mile, and truly made everything run so smoothly. Huge thank you!
2025-07-14
Staff was excellent - front desk was always warm and welcoming. Concierge was responsive and spot-on with their recommendations. Excellent staff experience.
2025-07-12
Huge thank you to everyone there! They helped us set up transfers to and from the airport, an amazing dinner reservation, and a private gondola tour.
2025-07-12
The front desk/concierge were exceptional; helping us to make arrangements for travel, meals, etc. on numerous occasions
2025-07-12
I came for my dinner on 10th and I was very happy with the service and the food. Especially the raw selection of fish!!!! The source was super amazing and the fish was fresh. I will definitely come back for more! I am content with the service of the staff and they were really helpful.( forgot their names though ) I was bitten by mosquitoes and they tried to help me find some spray even tho didt find any but still. Big thanks to them.
2025-07-10
Todo maravilloso
2025-07-08
We are SO GLAD we chose to stay at your hotel. While the facility is beautiful, your staff is absolutely THE BEST!!! They were so kind, warm, welcoming, professional, and eager to do everything they could to make our stay comfortable. They are the reason why we had a memorable trip and will choose your hotel again if we return to Venice. I wish I could remember the names of every single staff member…Please extend them our heartfelt thanks for an unforgettable trip, including Eduordo, Allegra, Rachele, Irene, and the two lovely ladies who assisted us with the delicious breakfast.
2025-07-05
All the help were wonderful to work with! Everyone!
2025-07-01
Michael, and the entire staff, were wonderful!
2025-06-29
I had a wonderful stay! Thank you!!
2025-06-29
You are not a five star hotel, you are a six star hotel. Love the Starck design, but what really made our stay was the staff. Thank you so much for a stay we will remember for the rest of our lives. I am usually a low maintenance guest, but not really on our last trip. We arrived on a delayed train with an unexpected early termination. At the last minute, the staff made it seamless to get there and assisted us. My wife has some minor physical challenges and we booked a Gondola ride; the staff assisted her with boarding at a nearby dock. The staff went out of their way to ensure we had a great visit to Venice.
2025-06-29
Thank you for the excellent service! We ran into problems arriving at the hotel due to train issues and the hotel helped us tremendously to get there.
2025-06-27
Wonderful service and food.
2025-06-26
Jacob was excellent on check in and organising our boat trip and Edoardo on check out. The room was stunning and we loved the overall branding and quality of fixtures and fittings.
2025-06-26
Staff was very helpful, kind and accommodating.
2025-06-26
The staff was so kind and helpful
2025-06-25
Amazing staff and service.
2025-06-23
The check in and level of service was absolutely impeccable.
2025-06-23
Excellent accueil d’Irene et de toute l’équipe durant le séjour.
2025-06-23
Merci de votre chaleureux accueil
2025-06-23
Staff was very friendly and helpful
2025-06-22
Allegra, Rachele, Marco and Phillip were exceptional and in truth we will come back because of them. We dined with you both evenings because of the staff, don't get em wrong the food was excellent it was the staff that made us want to eat there. I can't stress enough how lucky your Hotel is to have these 4 staff members.
2025-06-17
We loved the Concierge - he was so calm, helpful, and made our stay feel seamless. A real standout!
2025-06-16
Tutto perfetto ! Servizio impeccabile . Raffinatezza e cura dei dettagli sia negli spazi comuni che nella camera . Arredi stupendi in particolare l’armadio di cristallo , la tv incorporata nello specchio e gli scacchi nelle scale. Bellissimi i prodotti di cortesia totalmente personalizzati . Complimenti
2025-06-15
A tutto lo staff i nostri più sinceri complimenti per la loro gentilezza e professionalità
2025-06-14
Phillip, Nicola, and Ricardo were exceptional!!!
2025-06-14
The entire staff was incredible and very helpful. Definitely the 5* treatment.
2025-06-10
I want to personally thank you for your outstanding service, friendliness, and hospitality during my stay. It was an incredibly beautiful place, but your staff made the stay the ultimate experience.
2025-06-09
All the employees at Palazzina Grassi, from the concierges to the restaurant staff are some of the finest, most wonderful people I know! They are kind and gracious, warm and welcoming, and always anxious to make my stay as comfortable as possible. They feel more like dear friends than hotel employees!
2025-06-09
Desideriamo ringraziare lo staff e la direzione per l’accoglienza e la disponibilità. Speriamo di vederci presto
2025-06-09
A huge thanks to the reception staff who were truly outstandingly helpful
2025-06-09
Thank you for a wonderful stay. Everyone was so helpful and kind and the hotel was beautiful.
2025-06-08
The hotel employees were as nice as can be... very helpful and tried to bring us a great experience. We are very thankful. The hotel employees together with our tour company of choice, scheduled our arrival, tours, and made great suggestions for dinner near by. They even put together a departure breakfast basket per my wife's request. We will not forget their kindness and timeliness while we were there. Thank you!
2025-06-07
Irene and Maximillian were particularly helpful and helped to enhance our experience in Venice
2025-06-07
A la atención de TODO EL PERSONAL
2025-06-06
Merci et bravo à tout le personnel pour l’accueil et le service. Nous avons adoré l’expérience Market and cooking. Les informations d’Allegra étaient très interessantes et le chef Fabio et son équipe nous ont régalés. Je n’ai pas les noms de toute l’équipe du restaurant ni de l’accueil mais tous étaient au top. Félicitations aussi pour la décoration de la suite.
2025-06-03
We are very pleased with our stay and service provided in your hotel. Everybody is professional, taking care of the details and very friendly. Gentleman at the breakfast (with the glasses) is the one of most professional person in the hotel industry. He is acting with such a care that we were really felling honoured.
2025-06-03
Come a casa!
2025-06-03
Bravi tutti, ma Michele in particolare: pur ineccepibile nel servizio e attenzione al cliente, rimane molto alla mano, il tutto condito con ironia.
2025-06-02
Top Hotel!!! Super private Dinner auf dem Steg
2025-06-02
We had the most amazing stay for our honeymoon recently. We honestly think this his one of the best hotels we’ve ever stayed at. Thank you to your amazing staff.
2025-06-01
personnel très accueillant et toujours pret à rendre service
2025-05-31
sejour magnifique
2025-05-30
Simone was in training but did an excellent job accommodating us. When we asked to be moved to a larger room she researched options and provided us with excellent choices.
2025-05-28
All the staff are very friendly and supportive. the only missing piece is that there is no Gym in the hotel.
2025-05-28
The entire staff were very welcoming and helpful. We did the market experience with Fabio and Andrea and it was an incredible experience. They were great and the food they [re[ared was very special;
2025-05-28
Lob fū die tollen Mitarbeiter, das ganze Ream ist sehr freundlich, aufmerksam und hilfsbereit, wir kommen sehr gerne wieder
2025-05-27
We had a wonderful stay! The staff took excellent care of us—everyone was friendly and attentive. A special thanks to the lovely lady who looked after us during breakfast; she was truly exceptional and made our mornings extra special :-)
2025-05-27
Thanks for all :) Best regards Palenik
2025-05-27
Staff was excellent!! Accommodations were excellent! Had a great stay in Venice.
2025-05-27
All of the staff was amazing
2025-05-26
All staffs are very friendly and professional. We enjoyed the stay very much. Thank you.
2025-05-25
Everyone was very kind and helpful. We enjoyed our stay and loved pur suite with the view. The food was very good. Thank you to all.
2025-05-24
With love ❤️
2025-05-23
Our stay was most enjoyable. The staff were always very pleasant and attentive . We enjoyed dining in your restaurant , breakfast and dinner . All staff made us feel very welcomed . We would like to give Ricardo special mention. He went above and beyond our expectations. Would highly recommend your delightful hotel . Thank you
2025-05-23
Tutto perfetto! Ci avete fatto vivere un soggiorno indimenticabile. Grazie!
2025-05-23
Grazie ancora per la splendida ospitalità.
2025-05-22
Wie waren sehr zufrieden ein außergewöhnliches Hotel
2025-05-22
We will be back and great to catch up with everyone
2025-05-21
I adore Palazzina Grassi, every time I come it’s like being with the nicest Italian family. Beautiful room, charming service, delicious food- for me it’s perfect. My happy place 😍😍😍
2025-05-19
We had the most memorable stay . The service was excellent and everyone was most helpful . Thank you
2025-05-19
Die Mitarbeiter sind alle superfreundlich Das ist sehr angenehm
2025-05-18
High quality culture of hotel, and its people
2025-05-16
All compliments to the entire team at Palazzina – truly exceptional service. Special thanks for introducing WhatsApp as a communication tool – it makes responding to inquiries so much easier. And the lovely lady with curly hair who serves breakfast is truly wonderful. The perfect person to greet you with a ‘good morning’ – warm, smiling, and genuinely kind. A beautiful start to the day.
2025-05-16
Un TRÈS GRAND MERCI à la personne qui nous a accueilli et qui parlait français parfaitement
2025-05-14
Great staff there and really appreciate the friendly and helpful atmosphere.
2025-05-12
Top Leistung und Qualität; äusserst zuvorkommender Service. Es war eine super Erfahrung.
2025-05-12
Un grand merci i pour le changement de chambre plus calme ,
2025-05-11
Rachele received us on arrival and was very welcoming and helpful. She helped us with our access exemptions, room orientation, and dining recommendations. She was very friendly and wonderful to work with.
2025-05-11
Keep the great job up Thank you so much
2025-05-10
Thanks
2025-05-10
Thank you!
2025-05-10
Thank you for everything
2025-05-09
Un afectuoso saludo a Marco y a ricardo en el restaurante quienes nos brindaron un servicio excepcional.
2025-05-08
Thank you for making our stay memorable
2025-05-08
You have a fantastic team and should be very proud of them. Great stay thank you!
2025-05-06
Exceptional management. Special thanks to Michaela who made our breakfast an outstanding experience and a great way to start the day. He is fabulous. So kind and service oriented.
2025-05-05
The staff was excellent in the entire hotel and the service outstanding.
2025-05-05
Tout le personnel est très attentionné. L’accueil est toujours chaleureux et disponible, transmettez le bonjour de monsieur et madame De Mol à Jacomo ! Les dames du petit-déjeuner sont adorables et toujours aux petits soins ! Les personnes du nettoyage sont méticuleuses et agréables ! Tout le monde est très prévenant et diligent !!!
2025-05-05
Starr meraviglioso
2025-05-04
Ms. Irene was efficient and very professional. Thank you for a quick booking and great customer service.
2025-05-04
Thank you so much to accommodate us with the new room. That change our vacation. See you soon ! Dominic & Sandrine
2025-05-03
Un grande complimento a tutti coloro che si sono occupati di noi, dalla reception ai vari servizi
2025-05-02
Concierge/Reception personnel were excellent, extremely helpful and provided wonderful restaurant recommendations and reservations.
2025-05-01
Thank for the perfect hospitality. I was in Venice for work and the hotel was a relaxing point of reference.
2025-04-30
Complimenti per la gentilezza e cortesia
2025-04-30
Bellissima location, pulizia e cortesia del personale top! Siamo stati benissimo!
2025-04-29
Wonder and attentive staff. It was a wonderful experience.
2025-04-28
Staff were impeccable 10/10
2025-04-26
Agradecida por la atención recibida por todos los empleados del hotel y una mención especial a Ricardo que nos atendió de maravilla en el bar
2025-04-25
Allegra, (unsure of spelling), is one of the best hotel staff members I’ve ever encountered. Her care and attention to detail was unmatched. I stay in hotels around 3 months out of the year, and rarely do I feel the need to extend a compliment like this. But she is truly outstanding.
2025-04-22
Un grand merci pour votre accueil! Cela a été un vrai plaisir de découvrir votre magnifique ville
2025-04-21
Merci pour tout 😁 Service impeccable et digne d’un 5 étoiles ⭐️
2025-04-21
Merci beaucoup pour votre accueil…Nous recommanderons votre établissements
2025-04-21
Excellent! Grazzi
2025-04-20
The staff was LOVELY Super gracious and helpful That was most important and pleasing Congrats to them and you for that
2025-04-17
We really enjoyed our stay at the hotel and the accommodations were wonderful. We will refer you to our friends.
2025-04-17
We were trapped because of the rain in Venice. We managed it very well originally spacious room and the friendly staff in the kitchen like Michelle who has known for so many years.
2025-04-17
Very attentive and welcoming
2025-04-16
The hotel, accommodations and staff were superb. Thank you.
2025-04-16
Very good receptionists: Irene and Giacomo. They organised very well our stay in Venice: restaurants & museum Very good breakfast team.
2025-04-16
Thank you very much for a wonderful stay. The hotel is beautiful, and luxurious, but is nothing compared to the kindness friendliness and quality of serive that we experienced from your fantastic team. Thank you for making us feel so welcome, and that nothing was too much trouble. It was a wonderful few days.
2025-04-14
Ringrazio tutti quanti per la bellissima esperienza Soprattutto Michele e Manuela Ci vedremo sicuramente
2025-04-14
Thank you for a tremendous experience. Tessa Carro referred us to your property and we were beyond pleased. The pleasant nature of the staff and the quality of service was above and beyond.
2025-04-13
Cleanliness of the facility and friendliness of the staff was wonderful
2025-04-09
The hospitality exhibited by all staff upon our arrival, during our stay, and at our departure was exceptional.
2025-04-07
The staff was incredibly welcoming and super helpful.
2025-04-07
Il vs personale é perfetto dalla ricezione al ristorante ma anche le persone aderti alla pulizia. I miei complimenti.
2025-04-06
Great service and attention from the staff
2025-04-05
We had an amazing stay at your hotel. The service and room was fantastic and we definitely want to come back! Thanks again!
2025-04-04
You are the absolutely best hotel in all of Italy. We will never go anywhere else.
2025-04-04
Wonderful service
2025-04-02
Great concierge service who helped us arrange a tour that was excellent.
2025-04-02
We had the pleasure of dining for dinner and of course breakfast. We were treated like family! We have stayed all over the world and this by far stands out as exceptional service.
2025-04-02
Thank you for taking such good care of my husband and I, making our stay in Venice very special.
2025-04-02
Although our trip was short, we had a wonderful,stay
2025-04-01
Room was clean ,everybody very polite in the hotel.Room was good quality.
2025-03-31
Excellent hotel high standards and performance of the staff
2025-03-31
Excellent service and perfect accommodation
2025-03-29
We had a fantastic stay. The staff went above and beyond throughout.
2025-03-29
Thank you for being so nice and helpful
2025-03-28
Irene at the front desk was very patient answering our many questions and clear in her explanations. And delightful to talk with.
2025-03-27
Sono stato ospite con mio figlio Luca presso la vostra struttura nei giorni 24,25 e 26 Marzo e dal momento del nostro arrivo fino alla nostra partenza siamo rimasti piacevolmente colpiti dalla gentilezza e dalla rara professionalità con cui tutto il personale si è preso cura di noi. È stata davvero un’esperienza molto piacevole
2025-03-27
Every thing was perfect.
2025-03-27
everything was excellent!
2025-03-25
The bartender and server in the restaurant were great. The pasta in the restaurant was fantastic and the wine selection was very good
2025-03-24
Great team
2025-03-24
We had a wonderful time thank you. Could not fault anything at all. Really great hotel and brilliant staff.
2025-03-23
Very friendly & courteous staff; superb breakfast!
2025-03-23
Thank you for your hospitality, welcome and the amazing team for being so attentive
2025-03-22
Your staff are all fantastic.
2025-03-22
La jeune femme qui occupait le poste de concierge le matin (je ne connais pas son nom mais elle avait de très jolis yeux bleus ) a été très efficace et d’excellents conseils autant pour les itinéraires, les visites, les restaurants. Elle est formidable
2025-03-19
Merci à vos consierges matin et après midi dont nous avons apprécié la compétence et l’amabilité pour répondre à toutes nos questions.
2025-03-19
Every single member of staff we came into contact with during our stay were exceptional and fully focussed on giving excellent customer service. Polite, courteous and a credit to the hotel. From the reception to the bar, restaurant, bellboys and the room cleaning staff were impressively on point! Special thanks and mention to Eduardo, Phillipo and Marco for their warmth and open armed hospitality throughout the duration of our stay. Nothing was too much trouble.
2025-03-19
Tutto il personale è stato molto gentile e disponibile
2025-03-19
Bravi e gentilissimi
2025-03-19
Il soggiorno è stato impeccabile da tutti i punti di vista. Non vi conoscevo, tornerò sicuramente!
2025-03-19
Grazie per l’accoglienza e l’attenzione prestata. E’ stato un soggiorno meraviglioso.
2025-03-19
First class service by all the staff
2025-03-19
Tutti gentilissimi e premurosi. Mi sono sentita coccolata Un saluto a tutti
2025-03-19
ECCELLENTI
2025-03-19
All staff very helpful and professional. The blond lady who served us at breakfast and did the room service was fabulous. Great waiting staff at dinner.
2025-03-19
Location perfetta, romantica ed ottimale per un soggiorno in due!
2025-03-11
Merci pour votre accueil et la qualité du service
2025-03-11
Beautiful place, lovely people, amazing service! Very personalized approach to each and every client. We had really wonderful stay! And plan our next visit to You. Thank You so much.
2025-03-10
Thank you all for such a smooth stay with attentive personable service
2025-03-08
This is just to inform you that I had lunch only with my wife. We live in Venice and from time to time we do have lunch or dinner always with pleasure as each time we can appreciate the quality of the food.
2025-03-06
лучший отель в Венеции ! Обслуживание на завтраке выше всяких похвал! Лучшие эмоции! Спасибо
2025-03-03
Le personnel est très professionnel, accueillant, souriant. Le petit déjeuner est un vrai plaisir et l’hôtel est très propre. Merci
2025-03-03
Très bon accueil Très bon service Merci au concierge et à Rachele Très disponible
2025-03-03
Outstanding and friendly service. Youy made us very happy. Thank you. We will return.
2025-03-03
Serata stupenda, personale efficiente e gentile, ottimo cibo e ambiente raffinato ed elegante
2025-02-27
Your staff were incredible- especially Irene at the front desk, our waiter Michele and the bartender who invented the orange foam, Filipe. Everyone at the hotel was gracious, accommodating and extremely welcoming.
2025-02-26
Thank you for a wonderful stay
2025-02-25
Gentillesse, bienveillance.
2025-02-25
We had a wonderful stay. Everybody was so attentive. A really fabulous holiday. Thank you.
2025-02-24
Ringrazio Marta per la sua professionalità
2025-02-22
Ihr Service ist wirklich herausragend. Bitte behalten Sie es bei!
2025-02-21
We had a fantastic stay. The hotel was beautiful, clean and in a great location. I must also say how wonderful, friendly and professional all the hotel staff were. A truly perfect experience. Thank you.
2025-02-21
Everything was top notch from beginning to end. Entire staff was welcoming and helpful. Would come back again and def recommend to others.
2025-02-21
We had a fantastic stay in Venice and our hotel was incredible. Every detail was perfect. Every member of staff, from the front reception, to the breakfast staff, to the cleaners and the porters were all perfect professionals, friendly and attentive. We had a wonderful time and we’d love to stay at the hotel again in the future.
2025-02-19
The staff in the restaurant at breakfast was excellent.
2025-02-19
Ok of your concierge staff was very helpful.
2025-02-18
Eduardo at reception is a delight. As a front for your business you could not ask for better. All other staff members encountered were friendly, polite and helpful. We will surely recommend your hotel. Thank You
2025-02-17
Had an amazing stay, we feel privileged to have visited both your historic city and amazing hotel.
2025-02-17
gentilezza e professionalita' nell'accoglienza da parte di tutti
2025-02-16
Essen war sehr lecker ❤️
2025-02-16
merci pour votre accueil et la qualité de la restauration
2025-01-07
Our stay was absolutely wonderful. The food,service and accomodations were 5 star.
2025-01-07
Thank you for making our first visit to Venice absolutely breathtakingly wonderful! From the second we walked in, we were treated like royalty. Every single person at your beautiful establishment went above and beyond to make sure we had everything we needed. It was so, so, so perfect! We're already planning our next trip back. GRAZIE!!!!!
2025-01-07
Special thanks to Manuela and Philipo for going above and beyond and always having a positive attitude
2025-01-07
The hotel and staff were outstanding from start to finish and we look forward to visiting again.
2025-01-06
The staff at the front desk were exceptionally helpful and friendly. They made us feel welcome every time we came in.
2025-01-05
You have an awesome team! They provided outstanding service to us. The rooms are amazing. Very comfortable but not boring. : )
2025-01-04
Bravi bravi tutti non lasciarsi scappare Andrea grazie ancora
2025-01-04
Todo muy bien. Felicitaciones.
2025-01-03
Complimenti allo staff della ristorazione , giovani, competenti, appassionati professionali !
2025-01-03
I have stayed at some of the top hotels in the world but the service I received here along with the over all experience was beyond words! This is definitely one for the memory book! Thank you to the staff and management for such a wonderful experience!
2025-01-02
Giácomo and Irene helped us a lot. They were always very kind, very efficient and very patient. Their knowledge to solve problems is a material skill that I appreciate a lot. Tks for making our vacation great.
2025-01-01
Everyone was so kind, helpful and excellent at their job. Our rooms were so clean. The waiters were attentive and remembered our coffee orders. The blonde woman (I can’t remember her first name) at the front desk was cheerful and helped with last minute restaurant suggestions. Thank you for a lovely stay! Happy New Year!
2025-01-01
Abbiamo cenato due volte , alloggiando al Baglioni. Una la sera del mio compleanno ed un’altra dopo capodanno! I ragazzi splendidi e preparati cibo e cantina notevoli.
2024-12-31
Wonderful hotel.
2024-12-31
We had a wonderful stay! We wish it had been longer! Everyone was pleasant, helpful and accommodating!
2024-12-30
Thank you !! You all were great and extremely helpful !
2024-12-30
The concierge service was excellent
2024-12-30
Merci à toute l'équipe de l'accueil ( giacomo et rachelle en particulier car nous avons essentiellement eu affaire à eux), pour leur gentillesse et disponibilité et sourires permanents. Et aussi à l'équipe du petit déjeuner car ce dernier est le meilleur qu'on nous ai jamais servi dans un hotel ( service à table, qualité du granula, des yaourts, des pancakes, du banana bread .....)
2024-12-29
Every single member of the staff made us feel welcome at all times. Special thanks to Rachele and Giacomo. Big thanks to Manuela for her professional and brilliant assistance at breakfast. They all contributed to making our stay simply memorable ✨️
2024-12-28
Staff wonderfully helpful and welcoming
2024-12-27
Thank you for the most enjoyable stay!
2024-12-27
Grazie!
2024-12-26
Irene was Amazingly helpful. She is kind and friendly and treated us so nice. She helped us get into the Fondaco dei Tedischi Terrance last minute. It was such a treat. All thr concierge and front desk people were fantastic. For breakfast, Michaele served us multiple mornings. His attention to details and remembering our preferences were really appreciated. I recommend this hotel to a travel advisor friend of my from Journey Unparalleled, letting her know your gem of a hotel in Venice.
2024-12-26
Thanks to Irene and Eduardo from Front desk and Michaele at the breakfast service for our immense thanks. They made the stay the most enjoyable. They were customer focused and helped us with all our needs. They made us feel very special.
2024-12-25
Unbelievable service and delicious food
2024-12-23
merci tout était parfait
2024-12-23
Wonderful stay
2024-12-23
Merci pour l'accueil, l'écoute, l'anticipation des attentes....vraiment bravo!
2024-12-22
Sempre un grande piacere tornare da voi, grazie per l’upgrade della stanza e la vostra accoglienza. Cordiali saluti. Olga
2024-12-17
All were toltally wonderful - we had a blissful weekend thank you
2024-12-16
Gentilissima la ragazza che ci ha accolti e che ci ha dato varie indicazioni e informazioni
2024-12-16
Ringrazio davvero tutto lo staff perché la loro gentilezza e professionalità ha reso la nostra permanenza speciale
2024-12-16
Staff super !!!!
2024-12-12
Grazie per la magnifica accoglienza, mi sono sentita a casa e molto coccolata.
2024-12-12
The entire Staff was great from start to finish.
2024-12-09
You were a wonderful and welcoming team. Thank you for helping us have a lovely stay in your city!
2024-12-08
Thanks to everyone for making our stay wonderful!
2024-12-05
Totti il personale molto gentile e disponibile. Servizio impeccabile.
2024-12-05
The entire staff was very professional and friendly. We felt very comfortable during our stay and received top notch customer service. Thank you!
2024-12-02
!
2024-12-01
Thank you force everything. We had a wonderful stay.
2024-11-30
Raquele! Brava e Manuela camerriera! Bravi!!!
2024-11-30
Parfait comme toujours. La douchette de la douche avec peu de pression dans notre suite.
2024-11-29
Excelente servicio de Rachele y Edoardo. Muy buena atención.
2024-11-28
I would definitely like to say thank you to the main gentleman who was extremely helpful (he also charged my additional night on my behalf. He also used to work at tour other hotel near Tyrol, Italy). The room was beautiful. The card slot fell out of the wall and the safe did not work (both issues were addressed before I left).
2024-11-25
Très très beau séjour! Merci à toute l’équipe!
2024-11-25
très jolie décoration de l'hôtel et de l'ensemble agréable séjour
2024-11-25
Abbiamo fatto un magnifico soggiorno grazie al vostro albergo che per noi è stato bellissimo grazie
2024-11-25
Everyone from the front desk, especially Irene, was extremely friendly, professional, and helpful.many thanks to all!
2024-11-24
Uno staff di una gentilezza e cortesia rari da trovare. Complimenti
2024-11-24
Cortesia e professionalità molto gradite
Eccellente
Prenotazione
Accoglienza
Colazione e servizi di ristorazione
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Ramo Grassi Sestiere San Marco 3247, Venice 30124, Province of Venice
+390415284644
2025-11-17
Grazie a tutti !! Super gentili e disponibili tutti!