2025-01-07
Special thanks to Manuela and Philipo for going above and beyond and always having a positive attitude
2025-01-07
Thank you for making our first visit to Venice absolutely breathtakingly wonderful! From the second we walked in, we were treated like royalty. Every single person at your beautiful establishment went above and beyond to make sure we had everything we needed. It was so, so, so perfect! We're already planning our next trip back. GRAZIE!!!!!
2025-01-07
Our stay was absolutely wonderful. The food,service and accomodations were 5 star.
2025-01-06
The staff at the front desk were exceptionally helpful and friendly. They made us feel welcome every time we came in.
2025-01-05
You have an awesome team! They provided outstanding service to us. The rooms are amazing. Very comfortable but not boring. : )
2025-01-04
Todo muy bien. Felicitaciones.
2025-01-04
Bravi bravi tutti non lasciarsi scappare Andrea grazie ancora
2025-01-03
I have stayed at some of the top hotels in the world but the service I received here along with the over all experience was beyond words! This is definitely one for the memory book! Thank you to the staff and management for such a wonderful experience!
2025-01-03
Complimenti allo staff della ristorazione , giovani, competenti, appassionati professionali !
2025-01-02
Giácomo and Irene helped us a lot. They were always very kind, very efficient and very patient. Their knowledge to solve problems is a material skill that I appreciate a lot. Tks for making our vacation great.
2025-01-01
Abbiamo cenato due volte , alloggiando al Baglioni. Una la sera del mio compleanno ed un’altra dopo capodanno! I ragazzi splendidi e preparati cibo e cantina notevoli.
2025-01-01
Everyone was so kind, helpful and excellent at their job. Our rooms were so clean. The waiters were attentive and remembered our coffee orders. The blonde woman (I can’t remember her first name) at the front desk was cheerful and helped with last minute restaurant suggestions. Thank you for a lovely stay! Happy New Year!
2024-12-31
Wonderful hotel.
2024-12-31
We had a wonderful stay! We wish it had been longer! Everyone was pleasant, helpful and accommodating!
2024-12-30
Thank you !! You all were great and extremely helpful !
2024-12-30
The concierge service was excellent
2024-12-30
Merci à toute l'équipe de l'accueil ( giacomo et rachelle en particulier car nous avons essentiellement eu affaire à eux), pour leur gentillesse et disponibilité et sourires permanents. Et aussi à l'équipe du petit déjeuner car ce dernier est le meilleur qu'on nous ai jamais servi dans un hotel ( service à table, qualité du granula, des yaourts, des pancakes, du banana bread .....)
2024-12-29
Every single member of the staff made us feel welcome at all times. Special thanks to Rachele and Giacomo. Big thanks to Manuela for her professional and brilliant assistance at breakfast. They all contributed to making our stay simply memorable ✨️
2024-12-28
Staff wonderfully helpful and welcoming
2024-12-27
Thank you for the most enjoyable stay!
2024-12-27
Grazie!
2024-12-26
Thanks to Irene and Eduardo from Front desk and Michaele at the breakfast service for our immense thanks. They made the stay the most enjoyable. They were customer focused and helped us with all our needs. They made us feel very special.
2024-12-26
Irene was Amazingly helpful. She is kind and friendly and treated us so nice. She helped us get into the Fondaco dei Tedischi Terrance last minute. It was such a treat. All thr concierge and front desk people were fantastic. For breakfast, Michaele served us multiple mornings. His attention to details and remembering our preferences were really appreciated. I recommend this hotel to a travel advisor friend of my from Journey Unparalleled, letting her know your gem of a hotel in Venice.
2024-12-25
Unbelievable service and delicious food
2024-12-23
Wonderful stay
2024-12-23
Merci pour l'accueil, l'écoute, l'anticipation des attentes....vraiment bravo!
2024-12-23
merci tout était parfait
2024-12-22
Sempre un grande piacere tornare da voi, grazie per l’upgrade della stanza e la vostra accoglienza. Cordiali saluti. Olga
2024-12-17
All were toltally wonderful - we had a blissful weekend thank you
2024-12-16
Gentilissima la ragazza che ci ha accolti e che ci ha dato varie indicazioni e informazioni
2024-12-16
Ringrazio davvero tutto lo staff perché la loro gentilezza e professionalità ha reso la nostra permanenza speciale
2024-12-16
Staff super !!!!
2024-12-12
The entire Staff was great from start to finish.
2024-12-12
Grazie per la magnifica accoglienza, mi sono sentita a casa e molto coccolata.
2024-12-09
You were a wonderful and welcoming team. Thank you for helping us have a lovely stay in your city!
2024-12-08
Thanks to everyone for making our stay wonderful!
2024-12-05
The entire staff was very professional and friendly. We felt very comfortable during our stay and received top notch customer service. Thank you!
2024-12-05
Totti il personale molto gentile e disponibile. Servizio impeccabile.
2024-12-02
!
2024-12-01
Thank you force everything. We had a wonderful stay.
2024-11-30
Parfait comme toujours. La douchette de la douche avec peu de pression dans notre suite.
2024-11-30
Raquele! Brava e Manuela camerriera! Bravi!!!
2024-11-29
Excelente servicio de Rachele y Edoardo. Muy buena atención.
2024-11-28
I would definitely like to say thank you to the main gentleman who was extremely helpful (he also charged my additional night on my behalf. He also used to work at tour other hotel near Tyrol, Italy). The room was beautiful. The card slot fell out of the wall and the safe did not work (both issues were addressed before I left).
2024-11-25
Abbiamo fatto un magnifico soggiorno grazie al vostro albergo che per noi è stato bellissimo grazie
2024-11-25
très jolie décoration de l'hôtel et de l'ensemble agréable séjour
2024-11-25
Très très beau séjour! Merci à toute l’équipe!
2024-11-25
Everyone from the front desk, especially Irene, was extremely friendly, professional, and helpful.many thanks to all!
2024-11-24
Cortesia e professionalità molto gradite
2024-11-24
Uno staff di una gentilezza e cortesia rari da trovare. Complimenti
2024-11-18
Tutto al top
2024-11-18
Wir gratulieren Ihnen ganz herzlich zu Ihrem großartigen Team - Service von A bis Z top, das Essen phantastisch! Wir kommen gerne wieder! Sonja & Erwin Schiffner
2024-11-18
The desk help was always available and willing to assist with any questions.
2024-11-18
Your staff was so accommodating and wonderful to my family. I have no words but to thank you. I look forward to writing amazing reviews of both the hotel, and the staff. We brought our 2 yr old. She was welcomed with open arms, You arranged all our meals! I can’t be more happy with this hotel
2024-11-17
Siete stati tutti formidabili, vi porteremo nel cuore per averci fatto sognare per un giorno
2024-11-14
Non ho soggiornato da voi ma riporto i commenti dei miei client, tutti molto soddisfatti.
2024-11-13
all of the concierge where wonderful and helpful making the stay enjoyable.
2024-11-13
Très bon accueil Équipe très sympathique Très bonne cuisine desserts exceptionnels
2024-11-12
un séjour très apprécié, un personnel très compétent à notre écoute
2024-11-11
merci infiniment pour l'attention que vous avez prêter à mon égard. mon séjour à la G House a été parfait
2024-11-09
séjour très agréable
2024-11-09
Je vous remercie pour le soin que vous avez portés à mes demandes ainsi que votre service qui était parfait.
2024-11-07
Dear P. Grasso Hotel Staff and management, Hope all is well!! I’m just checking out after two wonderful days at your hotel. I would like to express my complete gratitude and congratulate everyone who interacted with us. I’m used to traveling to five star hotels across the world and thus familiar with an outstanding hospitality. Fortunately you guys exceeded my expectations. Not only for the hotel’s amenities, space, comfort, decorations etc. but also, and most importantly, the staff. Would like to express my complete gratitude to everyone. Specially, the ladies from the breakfast Manuela and Vania, the front desk staff, Eduardo, the guys who received us upon checking in and also the staff who served our Room service. Congratulations on everything. Hope you guys keep on excelling! When I decide to visit Venice again, will definitely stay here! Hope you guys have an amazing day. Warm regards,
2024-11-07
Always friendly, helpful and engaging
2024-11-07
Everything was excellent!!!
2024-11-05
Special thanks to Manuela in the dining room who kept everything running smoothly and was very kind. On her off days the waitress was a bit more disorganized. Also a special thanks to Irene at reception who was very welcoming and helpful throughout our stay. All the desk staff were super helpful.
2024-11-04
Sehr freundliche Angestellte an der Rezeption!
2024-11-04
gentilissimi siamo ospiti di Palazzina dal 2017, per noi è stato il terzo soggiorno presso di Voi. Complimenti allo Staff , giovane, preparato, 'accogliente', Palazzina si trova sulla 'curva' più bella del canale e in posizione eccezionale, si raggiunge facilmente ogni destinazione. Rispetto allo scorso anno il menù del breakfast è notevolmente migliorato.
2024-11-04
Alla reception al bar al ristorante
2024-11-03
Thanks to your kitchen and food serving staff. Very kind
2024-11-03
Sempre gentili e disponibili
2024-11-02
Bravo!
2024-11-01
All the staff from reception and F&B
2024-11-01
All staff members were extremely helpful
2024-10-31
Our recent stay at Palazzina Grassi in Venice was simply extraordinary. From the moment we arrived, Edoardo and his team welcomed us with a warmth and professionalism that set the tone for an unforgettable experience. The cherry on top was the unexpected upgrade to a spectacular rooftop suite, offering views that truly elevated our time in Venice. Our first evening was equally impressive. Michaela and his team hosted a welcome dinner that was not only delicious but thoughtfully prepared. They even went out of their way to assist my companion with a purchase from a nearby supermarket, showing a genuine dedication to going above and beyond. The food was superb, and their signature Martinis deserve a special mention—crafted to perfection! The front desk and concierge team also deserves special recognition. They were quick to respond to our every need, from offering guidance during our stay to helping us when one of our bags was damaged by the airline. Their professionalism and readiness to go above and beyond made us feel thoroughly looked after. Throughout our stay, any minor issues that arose were promptly and professionally handled. The staff ensured every detail was attended to with care. As the only Philippe Starck-designed hotel in Europe, Palazzina Grassi offers a unique charm and sophistication that is both rare and refreshing. If we had to be absolutely critical, it would only be that while breakfast service was incredibly efficient and professional, it might have benefitted from a slightly “warmer” touch to match the rest of the hotel’s exceptional hospitality. But this is a small note in an otherwise flawless experience. Overall, our stay at Palazzina Grassi was nothing short of fantastic, and I can’t recommend it enough for anyone looking to experience Venice with style and elegance.
2024-10-30
Continuer comme ça !
2024-10-28
Very good overall service Staff were extremely efficient and polite
2024-10-29
Nice hotel, clean, great location, courteous and attentive employees. Strongly recommended
2024-10-28
Super front office service as well as concierge services. Everyone was super friendly and helpful
2024-10-28
Everyone was wonderful. We really enjoyed our stay!
2024-10-28
A special thank you to the manager who was working the bar/catering area who it was great to interact with and he even organised for a photo to be taken by the professional photographer who was on site. A wonderful ambassador for the hotel.
2024-10-27
Dear Team PalazzinaG, I just wanted to thank you for all your kind and professional assistance during our latest stay with you. As always, the staff are so friendly and professional that there is nowhere we would rather stay.
2024-10-26
Great stay and great staff
2024-10-24
Very good service from the tram at the Front Desk.
2024-10-24
The hotel is beautiful and the staff - all of them - were wonderful! Great hotel, thank you!
2024-10-23
Nous avons passé un merveilleux week-end prolongé pour nos 10 ans de mariage grâce à l'ensemble du personnel, Merci beaucoup
2024-10-22
Nous tenons à remercier toute l'équipe du Palazzino Grassi pour son professionnalisme, sa gentillesse et sa disponibilité. Nous avons passé un merveilleux séjour dans votre établissement. Un grand merci
2024-10-22
Excellent service, very knowledgeable staff; using whatsapp to communicate works very well.
2024-10-22
Every staff member we encountered, we’re not only professional, but kind and helpful
2024-10-21
All staff were extremely courteous and very helpful. A delightful stay.
2024-10-21
Everyone was wonderful!! Thank you :)
2024-10-20
Beautiful hotel. Loved sll the mirrors.
2024-10-19
Overall we had a lovely stay and the hotel staff were polite, attentive, helpful and friendly.
2024-10-19
Grazie
2024-10-18
Wonderful stay and all your staff were amazing
2024-10-17
Felicidades por la gran actitud que tiene todo su personal en la atención al huésped...
2024-10-16
Thank you to all the staff,very professional and with a great attitude to the guests needs.
2024-10-15
Well done!
2024-10-15
Rachel and Irina are so welcoming and professional.
2024-10-14
Thanks to all the team and special thanks to Rachel who has been really helpful and kind with us. We do not remember all the names unfortunately but thanks to all.
2024-10-13
Everything was wonderful as always. The staff are incredible. Grazie!
2024-10-13
Everyone at Palazzina is so professional and friendly. It makes all the difference in the world!
2024-10-13
Service was fantastic! Everyone from restaurant staff, valet and concierge were tremendously helpful!
2024-10-12
La signora che si occupa delle colazioni alla mattina è davvero molto gentile e premurosa.
2024-10-12
Thank you all we really enjoy our experience with your Team
2024-10-12
Wonderful stay! And thank you for helping us after some confusion on late checkout, you moved our bags and kept all of our valuables safe, thank you!
2024-10-10
Accoglienza, sincera cortesia e disponibilità. Bravi tutti! Grazie❤️
2024-10-10
Other than the air conditioning, we had a wonderful stay!
2024-10-09
Wonderful all round
2024-10-09
The staff are amazing ! Especially the lovely lady at breakfast, she is so nice and such a hard worker, rare to find such wonderful people such as her.
2024-10-09
We had a wonderful stay , made really enjoyable by the professional and incredibly helpful team , especially the restaurant and concierge team.
2024-10-09
The management team was fantastic. Friendly, very helpful. One gentleman in particular (day time) helped us with dining options, and water taxi transportation. Also help with our luggage was so appreciated.
2024-10-08
the two ladies who helped us were amazing! Raquel? I believe that was one of the ladies name. And another lady, she mentioned her family is involved with basketball is that helps identify here as i forgot her name,. They were both incredible!!
2024-10-07
Personale qualificato e super disponibile, sempre pronto a risolvere ogni problema con il sorriso sulle labbra
2024-10-08
Servizio ristorazione cena fantastico, a colazione il servizio meno accurato ma soddisfacente. Complimenti allo chef
2024-10-06
Very good stay
2024-10-06
the front desk and concierge were very helpful and freindly
2024-10-06
The staff was very helpful and accommodating
2024-10-05
Thank you for a memorable experience - everything was perfectly organized, the staff exceedingly hospitable and the hotel facilities and ambience were of exceptional quality.
2024-10-01
Excelente estadía Muchas gracias por estar pendiente de toa los detalles Volveremos !!!
2024-09-30
Everyone was so lovely and very accommodating.
2024-09-27
We had outstanding, friendly service. The people were amazing from the front desk, the lady at the canal desk, waiters and bartenders.
2024-09-27
Great place love all about it . Thanks
2024-09-27
The entire staff from reception to dining was absolutely wonderful. I even appreciate the owner of the hotel making a point to drop off his business card to me. I look forward to coming back.
2024-09-27
Staff attitude and service very good
2024-09-26
Very warm and welcoming team. Everyone is genuinely helpful and wanted us to enjoy our stay.
2024-09-26
We had a lovely stay and all staff were extremely gracious and courteous.
2024-09-24
Merci pour ce merveilleux sejour dans un lieu exceptionnel. L’équipe est professionnelle et à l’écoute ( bien que nous avons eu une petite déception avec la gestion de la terrasse). Nous recommanderons votre établissement avec plaisir.
2024-09-24
Hôtel magnifique ! Personnel très gentil …séjour parfait …. Merci
2024-09-24
Remerciements à tout le personnel
2024-09-23
Gentilezza, disponibilità, cortesia, professionalità sono solo pochi aggettivi per tutto lo staff di palazzina grassi. Grazie mille per il bellissimo weekend che ci avete fatto trascorrere
2024-09-22
Lovely front desk agents Racquela and Irene got us into our room quickly after a long flight
2024-09-21
Our stay was truly special.
2024-09-21
Personnel attentif et bons conseils. Recommandations de restaurants très bonnes sauf Muro Frari qui n’est pas au niveau avec des plats sans saveur et quelconque ils doivent avoir un nouveau chef ?
2024-09-21
Thank you, the staff were very kind and helpful. Loved the location of the hotel and room amenitis.
2024-09-21
Service très disponible et attentionné
2024-09-19
They were very welcoming and breakfast was lovely.
2024-09-18
Service is good, in particular breakfast.
2024-09-18
Thanks for the lovely place for me to visit
2024-09-18
The staff were wonderful especially Miguel and Giacomo.
2024-09-17
All the staff were wonderful. Charming and helpful. The misunderstanding about the heating( or lack of) in our room was unfortunate but you fixed it and apologised and gifted us a bottle of Prosecco which we appreciated.
2024-09-17
Je remercie tout le personnel pour leur accueil, leur écoute, leur disponibilité et les bonnes recommendations du concierge
2024-09-17
Palazzina Grassi is certainly one of the best hotels I have stayed at in the last 40 years! Service, attentiveness, friendly staff, quality of food, superb breakfast and a great location all contributed to a wonderful stay. Thank you to all the team for making us feel at home in Palazzina Grassi!!
2024-09-16
Thank you Phillip and Jackamo for being so kind, helpful and professional. You made our stay perfect!!
2024-09-16
Jacamo, Fredrico and Philipa were so awesome to us the evening we arrived. We were so grateful for all of their suggestions and support. All the ladies at breakfast were so attentive. We had a wonderful time and thank you all. The Towsley’s
2024-09-15
TRES BEL HOTEL TRES BELLE CHAMBRE TRES BON SERVICE
2024-09-14
Thank you so much for an amazing stay.
2024-09-14
Wonderful staff. Were so helpful and accommodating. We needed an ironing board quickly and it was sorted out in a few minutes. I wanted a restaurant recommendation and a table was booked for me at very short notice in a very busy restaurant which was absolutely brilliant (Rosa Rossa). The staff made everything really easy.
2024-09-13
Front desk staff was great / patient with our questions we had about navigating the local area. Culinary staff was very friendly as well and made the experience there great.
2024-09-13
Many thanks for a perfect holiday! Your smiles, expertise, arrangements and recommendations!
2024-09-12
Thank you for a wonderful stay and for being so accommodating!
2024-09-12
thank you to staff & management. Our stay was very enjoyable. We found our room very comfortable. In room dining was efficient & tasty Breakfast was excellent everyday & service was very good
2024-09-12
Thank you for making our stay comfortable and pleasant in your magical city.
2024-09-11
Excelente estancia , todos tuvieron una extraordinaria actitud con nosotros, impecable habitación, cena muy buena y desayunos de calidad optima Gracias por todo
2024-09-10
Erin and Chiara were great ! Professional and helpful.
2024-09-08
They were very kind in trying to locate a stolen walket
2024-09-06
Thank everyone for their hospitality , we love hotel and everything , Venice was wonderful , and also thank you for helping us in water taxi
2024-09-06
We left my AirPods in the safe and someone brought them to me before we departed! I really appreciate the honesty of the employees!!! Also our water taxi was late and we were getting worried about getting to the airport on time and we had wonderful help with that! Next time we will book with the hotel.
2024-09-02
Il personale è veramente speciale
2024-09-01
Very accommodating. Went over and above to ensure our stay was incredibly good.
2024-08-31
All the staff were extremely helpful and courteous.
2024-08-31
The staff were extremely helpful and friendly. Despite multiple warnings about the film festival and emails about changing our dates due to noise - we had no issues while staying there. It was completely quiet in room 110/
2024-08-30
Thank you for the charming stay. It's been fabulous.
2024-08-29
The waiting staff were excellent especially the two ladies who could not do enough for you. Very friendly and hospitable.
2024-08-29
Excellent service
2024-08-28
Hotel is clean , service is perfect !
2024-08-27
Everyone was terrific and made us feel at home.
2024-08-25
very friendly staff.
2024-08-25
We had an excellent stay. Our dinner was fantastic! The staff went above and beyond to make our stay pleasurable.
2024-08-23
Super nett, freundlich und zuvorkommend. Immer ansprechbar. Man fühlt sich einfach gut aufgehoben! Genau so wünscht man es sich. Volle Punktzahl. Großartig!
2024-08-23
Vielen herzlichen Dank für die großartigen Zeit im PALLAZINA ❤️❤️❤️❤️❤️
2024-08-19
Amazing stay wirh my wife at your hotel. The interior of your hotel and the service is outstanding!!
2024-08-16
Irene is a crash, please send her our regards and happy birthday wishes
2024-08-16
Gracias
2024-08-16
Un excellent moment Bravo et merci
2024-08-15
Благодарность всему персоналу за вежливое, внимательное и быстрое размещение и внимание к клиентам
2024-08-13
We received exceptional service at your hotel.Despite our short stay in Venice, we enjoyed the hotel and will recommend it to others. We deeply appreciated the staff, the lounge, the impeccable room, and the room service. We fly into Venice once every year or so and will make this our destination,
2024-08-09
Grande courtoisie, écoute, amabilité, adaptation.
2024-08-08
Alles bestens.
2024-08-03
Michael was a great server
2024-07-30
Texted on Whats App privately.
2024-07-29
Thank you for a great stay!
2024-07-28
Thank you to the team Palazzini Grassi for your exceptional service. Truly a 5 star experience,
2024-07-28
The staff are very very polite and helpful and did do their best to sort out the wi fi but it still did not work 😞
2024-07-28
We had EXCEPTIONAL service. Everyone we sat for a drink, Varnea (?) and Helena would give us olives and snacks and be there straight away. Our breakfast was amazing and the front reception staff so so helpful, we will recommend this hotel to everyone. Oh, and we loved the turn down service.
2024-07-28
Thank you for looking after us and for making our stay in Venice wonderful!
2024-07-27
That was probably the best service I have ever had at any hotel in the world. The staff was so helpful and so nice and helped with so many things. I was very impressed.
2024-07-27
All staff were amazing! Restaurant, Pool service, car drivers, concierge, guest services etc. Brillant hotel and team!
2024-07-26
Everyone was wonderful - the entire staff were incredibly helpful and so kind.
2024-07-26
Thank you. It was absolutely wonderfull. Everything.
2024-07-24
Everything from the minute we stepped into the hotel was a perfect 10 until we left. The rooms are beautiful and clean, staff were so kind and helpful, and the food and service was on point. The design of the hotel is out of this world. Every item is well thought and gorgeous. Thank you for making our stay a memorable one. We’ll definitely be back.
2024-07-22
The lady at the front desk was super nice to me and my girlfriend, being our first time, and was super funny. Didn’t catch her name
2024-07-21
THE SERVICE WAS WONDERFUL !
2024-07-19
Everyone was lovely…extremely helpful and kind.
2024-07-18
The service was fantastic, you have a great team
2024-07-14
Amazing staff that was so helpful and friendly! We were super impressed with everyone here!
2024-07-14
Everyone at Palazzina Grassi was fantastic, helpful, kind and friendly. We had a fantastic stay.
2024-07-13
Genuinely wonderful staff, every single one made us feel welcome and just as important as any other. Wonderful team
2024-07-12
Wonderful stay, lovely staff and great room. Couldn’t ask for any more
2024-07-11
Congratulations for the Service Quality. The team was 10! See you next time
2024-07-10
All the staff were very kind….especially the service at the restaurant and bartenders were very friendly.
2024-07-09
Thank you to all the staff, you made our stay excellent and made us feel very welcoming. Definitely be back to stay again.
2024-07-08
le signore in sala a colazione sono molto gentili e accoglienti , ti fanno sentire a casa complimenti
2024-07-07
Very enjoyable stay, staff were exceptional & will recommend you to our friends & family
2024-07-07
The hotel was amazing … from the reception, to the vegan croissants, to the ease of communication over WhatsApp, to the help with booking water taxis and suggestions for the days. Amazing.
2024-07-06
Our stay was exceptional. Service was truly amazing from start to finish. We did celebrate our wedding in Venice and stayed with your hotel, the additional services that your team extended truly made a big impact of how we felt, we felt like true VIPs. We want to extend a very warm thank you for everything. We will certainly share our experiences and be back. Grazie Mille Joe and Anna
2024-07-06
Super nice and friendly staff
2024-07-05
Todo impresionante excelente Incluso tuve una situación de salud y se ocuparon maravillosamente
2024-07-05
Wonderful hotel; great staff and a very nice family suite for our young family. Thank you to all.
2024-07-05
Thank you for the wonderful stay. It was a beautiful hotel with excellent staff who were friendly and accommodating. Everything was perfect. One of the best hotels I’ve stayed in a while! Bravo
2024-07-04
Excellent team. We felt a genuine appreciation from everyone for simply being a guest. To be appreciate in every interaction is deeply valued.
2024-07-03
Very good service. Thank you.
2024-07-01
We had the MOST incredible Venice experience. THANK YOU!
2024-07-01
I can honestly say that I have never received better service in any other hotel and we travel quite frequently! Every single person we came into contact with in the Hotel was amazing to deal with. We received outstanding customer service throughout our stay. We could not have asked for a better experience overall.
2024-06-30
all was great
2024-06-30
The front desk is wonderful!
2024-06-28
Wonderful stay, although too short! Thank you for all of your assistance and guidance!
2024-06-27
Front desk staff members were superb. Michael and Phillippe in the bar restaurant also superb. Everyone we encountered was gracious and helpful and their hospitality made our stay enjoyable.
2024-06-26
We had a wonderful stay!! Our family vacation was made even better by the sweet staff
2024-06-25
Staff at the bar and the breakfast area were fantastic. Friendly and warm.
2024-06-23
All staff had a positive attitude and did everything possible to make sure we were catered for in a most professional manner
2024-06-23
Thanks to all—each of you are so lovely, welcoming and helpful.
2024-06-23
Wonderful stay..we appreciate all the kindness and helping with dinner reservations ect..
2024-06-22
Our stay was too short as we have been traveling with my husband’s parents for over a month to give them a taste of Europe. We plan to return by ourselves as it was truly amazing. Thank you!
2024-06-21
Wonderful hotel
2024-06-21
All the staff very good and helpful
2024-06-21
Reception staff very helpful !! Arranged forward connections for us.
2024-06-21
Merci
2024-06-20
Thank you to the staff who were outstanding in trying to help out.
2024-06-20
Excellent service from the minute we booked to the moment we left, thank you to all the staff who were professional, friendly and knowledgeable. Very much a 5 * service.
2024-06-20
All your staff have been incredibly kind and welcoming. It is a joy to return frequently to Palazzina Grassi.
2024-06-18
Thanks for making our stay so pleasant and memorable.. Special thanks to the chef and waiters providing catering services in the evening of 18.06. Quality of food, service, lounge music were impeccable.
2024-06-17
Complimenti per la cordialitá e servizio impeccabile do tuttp lo staff
2024-06-13
We had a magical stay at Palazzina Grazzi! The staff was courteous and very helpful. Thank you for assisting us with dinner reservations and booking our water taxi. I would highly recommend the hotel and book again when we next visit Venice.
2024-06-11
The entire staff was absolutely amazing! Literally every person we dealt with was spectacular!
2024-06-11
Thank you
2024-06-11
The waiter in the restaurant made our trip so much better. He knew our names, made us laugh, and knew my custom order of pasta and tomato sauce each night.
2024-06-10
Excellent and friendly staff across all areas - catering / reception / bar / cleaners, all made you feel very welcome and nothing an issue
2024-06-09
I am very happy for the friendly service. I did leave a T-Shirt ( gift from the PGC) behind in my room 102 My adress in Geneva is : Rue Beauregard 2 , 1204 if you happened to have found it and would be able to send it to ne.
2024-06-06
Staff wonderful, especially concierge, room beautiful but a little lacking in closet and clothing storage, no CNN on tv and needs more english for USA guests.
2024-06-05
We had the most unreal stay. We almost never leave any hotels happy and I have not one complaint. Everyone at the hotel was so nice and professional
2024-06-05
We are so grateful for the staff that worked so selflessly to accommodate our needs and ensure we are comfortable during our stay. We can’t wait to come back again hopefully soon.
2024-06-05
Thank You for a lovely stay in venice
2024-06-04
All of the team members at the hotel were amazing! Thanks to them, we had a terrific time at Palazzina Grassi. The breakfast staff and bar tenders made us feel very welcome, like family. Rachele’s hospitality went above and beyond any expectations. She was so kind to help make every day of our stay seamless and exceptional. She was in constant communication with us and we honestly can’t thank her enough for making our vacation in Venice a perfect and memorable experience. Massimiliano was also incredibly helpful during our stay with many requests and help with a room upgrade that we truly appreciated. We got to experience two amazing suites, both gorgeous and special in their own way. Chiara took the time to send us a great video of the room option. Giacomo and Irene were very kind helpful all throughout our stay and Alice greeted us with the kindest and warmest welcome. The hotel redefines concierge and hospitality. We had such an amazing time. Thank you to everyone present during our stay. If we left out any names we truly apologize, and blame it on the champagne! :) Can’t wait to be back at the Palazzina Grassi again one day. Caio for now! x
2024-06-03
It was very nice having all these little presence in the room, e.g cookies, voucher for drinks for special occasion …every day was a new surprise , very well executed. Please also keep the replacements of the water bottles
2024-06-02
Sehr guter Frühstücksservice
2024-06-01
Loved everything about our stay. Never slept so well!
2024-05-30
wonderful staff. everybody was great
2024-05-29
Special thanks to Micheale and Philippo in the bar area. They are extremely kind and nice people and we enjoyed spending time in the bar because of them. Reception staff were all welcoming and helpful. Breakfast team also were professional, and kind and very helpful. Our room was sparkling clean everyday. We also had dinner in the restaurant one evening and we thought the food was excellent. Would definitely recommend and come back to this hotel and this restaurant again. You have an amazing staff all around and you should be very proud. We travel frequently and have been to Venice numerous times, this is now our new hotel to visit. My husband already left a Tripadvisor review under the name "fabulousfidel" and I will leave one also.
2024-05-27
Personale davvero gentile e preparatissimo.
2024-05-26
Das Hotelpersonal sehr freundlich und hilfsbereit
2024-05-25
Merci pour l'efficacité du personnel et votrre réactivité par rapport aux bruits inhérents au moteur de la maison à côté de l'hôtel.
2024-05-25
Vi ringrazio per il soggiorno perfetto! Complimenti per l'arredamento e accoglienza!
2024-05-23
Ringrazio per l'accoglienza e per la cortese professionalità del personale tutto.
2024-05-23
Vielen Dank für alles, es war alles top! Wir kommen wieder
2024-05-22
This is the most wonderful hotel we have ever stayed in Venice and possibly anywhere and we travel a lot! And we have stayed at the Gtitti Palace and much prefer this. The room was gorgeous. Beds and bathroom outstanding. All the amenities were wonderful: mini bar, toiletries, coffee, towels, robes—everything! . And the restaurant, bar and staff-all amazing. We hope to stay again!
2024-05-22
Excellent survice
2024-05-21
despite some electricity problems in the room, you show flexibility and attention, congratulation
2024-05-21
Огромное спасибо за прием!!! И быстрое решение возникающих проблем!!! Всё было прекрасно !!!
2024-05-21
Merci pour votre gentillesse
2024-05-17
Amazing hotel, amazing room. The stab is unbelievably accommodating and nice people.
2024-05-17
Thank you for your attentive care. We felt very welcomed.
2024-05-14
Un séjour inoubliable !
2024-05-14
Personnel charmant et compétent. Bravo pour leur travail, leur gentillesse et leur réactivité.
2024-05-14
We really enjoyed our stay. The staff couldn’t have been more helpful or pleasant. Loved the location. Breakfast was exceptional. Dinner too.
2024-05-14
The staff an and restaurant staff were excellent. The stay felt personalised. I would definitely stay again.
2024-05-13
Excellent in every way! Thank you..JB
2024-05-13
Extremly nice staff, all ovef perfect stay
2024-05-12
I would like to note the attentiveness, friendliness and competence of all the employees we encountered during our stay
2024-05-12
Danke für den perfekt arrangierten Aufenthalt. Wir haben die leider wenigen Tage im Palazzina Grassi sehr genossen und kommen gerne wieder. Ein ganz besonderer Dank an ihre Mitarbeiterin Signora Rachele Fabiano, die mit Ihrer herzlichen, kompetenten und liebenswürdigen Art sehr zum positiven Gelingen unseres Aufenthaltes beigetragen hat. 🤗
2024-05-12
Magnifique séjour, tous nos remerciements .
2024-05-11
Félicitations pour l'équipe. Tous les membres sont souriants et cherchent à apporter le meilleur service. Petit déjeuner, bar, concierge, nous avons adoré résider dans votre établissement dont la décoration est soignée et sophistiquée tout en restant secret et intimiste
2024-05-11
Un grand merci à toute l’équipe, de la réception en passant par le bar, le petit déjeuner, le ménage… Nous avons passé un séjour de rêve grâce à vous tous, votre professionnalisme tout en discrétion et toujours avec le sourire. Félicitations à tous!
2024-05-10
Votre établissement est magnifique , le personnel aux petits soins et vous avez rendu notre séjour inoubliable Merci à toute l’équipe et au plaisir de vous revoir Cordialement
2024-05-10
Commentaires sur WhatsApp pour remercier toutes les équipes du Palazzina Grassi
2024-05-08
Thank you for the high level of your restaurant
2024-05-06
Ist perfekt
2024-05-06
Es ist ein wunderschönes Hotel mit ganz tollem Personal!
2024-05-03
You made our Venice adventure wonderful. Thank you so much
2024-05-02
Quisiera agradecer la felicitación de nuestro aniversario! Un gran detalle que merece nuestra más sincera felicitación al equipo del hotel!!
2024-04-30
Amazing service, always very knowledgable and helpful! Thank you! I had an incredible time!
2024-04-29
Personale molto cortese e servizio impeccabile
2024-04-28
Everybody tried to help us as much as possible. Thank you very much!
2024-04-26
cuori
2024-04-20
Well Done to the entire staff.
2024-04-17
We had a fantastic stay and very much appreciated the room upgrade we were given. We would have stayed longer but the hotel was unfortunately full after our dates. The room extras were exceptional. I was very impressed with the GHD box. The staff were all very professional and friendly. All in all an excellent experience.
2024-04-17
All the staff were exceptional.
2024-04-16
The room was cleaned impeccably every night . The showers were unusually narrow and would recommend changing handles to small knobs to minimize bruising by shower door
2024-04-16
Un grand merci pour votre accueil chaleureux, votre sourire et votre professionnalisme ont rendu notre séjour unique. Merci à tous.
2024-04-13
Fab!
2024-04-13
Complimenti a Manuela, Luca e Simone (oltre che al ragazzo alla reception di cui non ricordo il nome). Grazie in particolare a Giorgia e Giovanna
2024-04-13
The staff are all very pleasant and helpful
2024-04-13
Thank you to all! I loved it! Will x
2024-04-13
Everything perfect!
2024-04-13
Gracias miles. Volveremos
2024-04-13
Great stay. Thanks
2024-04-12
Очень приятных персонал, все доброжелательные и приветливые! Замечательный номер с большой террасой. Нам даже вернули телефон, который мы забыли в другом отеле-принести прямо в номер! Очень хорошая женщина в ресторане на завтраках)
2024-04-12
Well done
2024-04-12
This was one of the nicest hotels I have stayed at with THE BEST concierge services. If I had any question or request, it was read instantly and responded to within minutes! The room was just beautiful (signature grand canal suite). It really made our trip special. A flawless stay! Thank you to all the staff who were unfailingly friendly, polite and helpful. I have already recommended this hotel to several friends.
2024-04-11
A brilliant stay - excellent organisation from the team, wonderful service from the bar and restaurant and wonderful cleaning throughout.
2024-04-11
Team were amazing thank you so much.
2024-04-11
Management and team was super friendly and great nothing was too much trouble we had a great time
2024-04-07
Wonderful team
2024-04-07
Your staff is AMAZING! The breakfast staff (Manuela and the other blond curly hair lady) were so lovely so attentive and so happy to see us every morning. I felt like when I arrived I was intimidated by the design and fashion of the hotel and then after a few nights I felt at home. THANK YOU so much for providing a home in busy venice!
2024-04-06
I want to commend the two ladies who served breakfast. Super efficient and fast and especially Manuela who remembers al my orders. She is a real asset to the hotel and should be commended. Excellent staff.
2024-04-06
Danilo, Michele and Giulio have made my stay exceptional. The waitresses at Breakfast was incredible (didn't catch her name). Every member of the staff has been incredible.
2024-04-06
The staff was super! Everyone was very friendly and welcoming, truly which is not the case in many luxury hotels. I commend you for this!
2024-04-05
Thank you to the restaurant staff and front desk staff. They were all amazing.
2024-04-04
Buongiorno, grazie per l' accoglienza e per la disponibilità, hotel affascinante in un luogo speciale.
2024-04-03
Merci pour tout, c’était génial.un merci particulier au monsieur de l’accueil qui parle francais
2024-04-03
Remerciements à toutes les équipes pour l’accueil, les renseignements, la gentillesse. Très bon service au restaurant matin et soir. Nous reviendrons avec un immense plaisir.
2024-04-02
We felt so welcome and well looked after. We had an excellent stay.
2024-04-01
Über alles gesehen haben wir einen phantastischen Aufenthalt bei Ihnen gehabt. Insbesondere das Personal war überaus freundlich!
2024-04-01
Tutto molto bene e molto organizzato.
2024-03-31
Our stay was perfect! Thank you to all the staff for making our trip to Venice so enjoyable!
2024-03-30
Mille mercis pour l’accueil chaleureux, la disponibilité, le professionnalisme et la gentillesse. Nous avons passé un merveilleux séjour chez vous.
2024-03-30
Herzlichen Dank für ein kostenloses Zimmer Upgrade!!
2024-03-30
The concierge and check-in folks and wait staff and bellman were superb during our stay. Many thanks to them.
2024-03-29
All the staff where relaxed, exceptionally helpful and kind.
2024-03-29
Thank you for accommodating our family in the entirety.
2024-03-29
I'd like to particularly thank Irene on reception / concierge team. She was exceptionally helpful and made our stay wonderful.
2024-03-28
complimenti davvero perché fin dal momento dell'accoglienza, nel nostro caso una gentilissima ragazza di cui non ricordo il nome, si viene proiettati in una dimensione di cura e supporto al cliente di elevato livello. giriamo parecchio su catene di lusso e spesso manca il rapporto "personale" che si crea con i vostri dipendenti .
2024-03-28
Trato del personal es magnífico
2024-03-25
Overall a great team of staff members. Excellent!
2024-03-24
Un ringraziamento particolare alla signora Manuela per l'accoglienza.
2024-03-24
Les personnels étaient très serviables et à l’écoute,spécialement rachael .un grand merci à tous.
2024-03-23
Das Personal war jederzeit sehr freundlich und verbindlich.
2024-03-21
Tutto lo staff é veramente perfetto Mai piu' a Venezia senza la Palazzina Grassi. Bravi
2024-03-20
Excellent property and management
2024-03-19
Merci infiniment pour cet accueil cette disponibilité et tous ces sourires indispensables à un séjour magique Tout était parfait Nous reviendrons avec grand plaisir pour partager des moments de joies et d exception
2024-03-19
Front desk reception and servers in restaurant were all very lovely and helpful. Made our stay very pleasant.
2024-03-19
Overall all members of the staff were exceptionally polite and helpful
2024-03-18
Guilin, was a wonderful employee. He will be missed. In addition the ladies for breakfast were always wonderful.
2024-03-18
Excellent!!! Thanks!
2024-03-18
Many thanks for an amazing stay and for the upgrade to the best room I have ever seen in my life! Grand canal suite is absolutely fantastic. And thank you for your hospitality. I stayed in various suits in Dubai , but they can’t even be compared with what you offer. Everyone is so polite and friendly. The interior is fantastic. Forever in love with your hotel, I am definetely coming back
2024-03-18
Personale gentilissimo
2024-03-15
Grazie mille, siamo stati molto bene. Troppe luci restano accese in camera. Si sente la mancanza di un giardino e di un cortiletto esterno. Buona giornata e a presto
2024-03-14
Tuto bene !
2024-03-11
La signora riccia veneziana che si occupa del brunch domenicale è stata super!!!
2024-03-11
Merci à toute l’équipe pour votre gentillesse et professionnalisme
2024-03-11
Grazie per questo splendido soggiorno, tornerò con piacere!
2024-03-09
Exceptional reception staff and exceptional barman. Thank you.
2024-03-02
Staff were all great.
2024-02-29
Tutto meravilgioso
2024-02-28
L’équipe a été à nos soins du début jusqu’à la fin. Merci
2024-02-27
Danillo was perfect! He took care of all of our issues! He made our visit memorable! The gifts (books) for my daughters bday were perfect! Fianlly on our last day the airport had broken the handle of our carry on, immediately the hotel staff thought of a helpfull solution! Excellent! Thank you for a a great experience. Will recommend the hotel! It was recommended to us by our American friends Rick Avare. Thank you
2024-02-27
Every member of staff was so friendly, remembered your breakfast coffee order or was prepared to speak to my wife in Italian (which she has been learning). Special mention to the barman who went down on his knees in front of her because she could use the congiuntivo!
2024-02-27
Thanks to all the staff but especially Michele in F&B. Great Service & warmth.
2024-02-26
Marco and Michael (M&M) were wonderful, so helpful and attentive. As we’re the other catering and bar staff at breakfast and in the afternoon (two lovely ladies). Everyone was so kind and pleasant and made our stay so special.
2024-02-26
excellent very professional and friendly
2024-02-20
Thank you for great hospitality and taking care of all of our needs.
2024-02-20
Merci à tous pour accueil et votre gentillesse
2024-02-20
I really have to give kudos to everyone at the hotel from concierge to restaurant staff and housekeeping. Everyone was so kind and friendly and accommodating. I especially loved our greeting upon arrival to the hotel. It served as a great first impression and indeed carried through our entire stay.
2024-02-19
Compliments to the staff and particularly in the food and beverage sector
2024-02-19
Les petites attentions l'anniversaire de Madame étaient très appréciables.
2024-02-19
Thank you for taking such good care of us.
2024-02-19
Nous vous remercions pour le surclassement et pour la gentillesse et la disponibilité de votre personnel et tout particulièrement Rachele
2024-02-18
Thank you all for making my stay perfect... 10 stars
2024-02-18
La personne chargée du petit déjeuner disponible ,agréable .
2024-02-18
Thank you for everything
2024-02-17
Thank you all good service and taking care of our needs
2024-02-16
I would like to thank the all the hotel staff, they were professional, friendly and always helpful. I will certainly come back to the hotel next time we are in Venice.
2024-02-15
I am grateful for the warm welcome and quality service
2024-02-15
Muchas gracias por todo ! Fue una excelente estadía , lástima que nos quedamos solo una noche. Todo el personas súper amable .
2024-02-15
Thank you for the amazing experience
2024-02-15
Gran cordialidad y atencion de las personas que trabajan en el Hotel, sobre todo en la recepcion.
2024-02-13
Top
2024-02-12
Alberto di altissimo livello ma che ti fa sentire come essere a casa
2024-02-12
Everyone was 10/10! Thabk you.
2024-02-06
Dear Palazzina Grassi team, We would like to highlight your housekeeping services as they did such an amazing job , really appreciate it they deserve a bonus.
2024-02-06
A magical and wonderful visit
2024-02-05
Particular thanks to Marco and Julio! The entire team were great, but these two went above and beyond for us and were a major factor in our delightful stay. Thank you. James
Eccellente
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Sistemazione
Colazione e servizi di ristorazione
Ramo Grassi Sestiere San Marco 3247, Venice 30124, Province of Venice
+390415284644
2025-01-07
The hotel and staff were outstanding from start to finish and we look forward to visiting again.