2025-05-05
Complimenti al personale della reception e dell’area colazione
2025-05-04
Sehr freundliches Personal
2025-05-04
Eduardo was excellent. Thank you.
2025-05-02
Thank you for your warm attitude. We felt like at home!
2025-05-02
Everything was wonderful. This was our favorite hotel on our 3 city trip
2025-04-30
Love your Team
2025-04-30
Vi ringrazio per l'efficienza e la disponibilita' dimostrate
2025-04-30
Sono stato 2 giorni nel vostro hotel ... posto meraviglioso... il personale di sala altamente professionale, gentilissimi . Ho trovato la stanza pulitissima . GRAZIE a tutti
2025-04-25
Thank you for the wonderful time which was a calm respite from the crowded streets of Florence.
2025-04-22
Tutto era perfetto, grazie!
2025-04-20
Laura de la recepcion es muy linda.
2025-04-19
Muchísimas gracias a todos!
2025-04-19
Professional and friendly staff. The accomodations were excellent and I will definitely book again. Special thanks to house keeping. She was respectful and very helpful .
2025-04-18
We want to thank all the staff and a special thanks to the morning breakfast staff.
2025-04-17
The staff was very nice. Eduardo was very genial.
2025-04-17
Thank you for care, service, and value
2025-04-18
Marco was the best, helped with reservations and sujestions
2025-04-16
Toller Service / Super Personal!!
2025-04-16
Chambre magnifique, immense, architecture de l'hotel assez compliquée, mais l'ensemble est magnifique, bien placé et surtout digne de Florence
2025-04-16
Compliments pour l’accueil, la gentillesse et le professionnalisme de Laura
2025-04-16
Thank you for a great stay.
2025-04-15
Incredible hospitality and helpfulness
2025-04-15
Great stay! We will be back again!!
2025-04-14
Our stay was amazing. The staff were very attentive and the garden suite was so beautiful and private. La Scaletta has a beautiful rooftop area for a panoramic view of Florence, and is perfectly located to walk everywhere including luxury shopping, The Uffizi Gallery, and Galleria dell’Accademia. There are also so many great restaurants nearby. We highly recommend La Scaletta and will stay there again!
2025-04-13
Sehr freundliches Personal!
2025-04-11
Ottima accoglienza e professionalità
2025-04-11
Ottima accoglienza e professionalità
2025-04-11
We both enjoyed our stay. The staff were friendly, polite & efficient. I could not provide any rating for the food and dining as we did not eat in the hotel
2025-04-08
Nous transmettons à tout le personnel nos remerciements pour leur gentillesse et leur disponibilité.
2025-04-08
Especially liked the roof restaurant which we used twice. Excellent cooking.
2025-04-07
The food in the dining area in the roof was outstanding, and so was the staff. Knowledgeable and friendly. The reception staff were also welcoming and helpful. Many thanks to all.
2025-04-07
All staff were extremely helpful.
2025-04-06
Enjoyed our stay and any issues we had were addressed promptly
2025-04-06
Excellent, professional service from all the staff, thank you.
2025-04-06
Ottima esperienza . In fase di prenotazione - avendo detto chiaramente che eravamo con un neonato - però nessuno ci ha detto che c erano scalini ovunque ;) Luciano strepitoso
2025-04-07
Wonderful stay. Friendly and welcoming staff. Amazing sun deck and superb breakfast choice
2025-04-07
Thank you for the service ! Everyone was very polite and professional .
2025-04-07
Comfortable stay Good breakfast Great views!
2025-04-02
Thank you so much for all help. It was a plesaure staiung at your beatutiful hotel Thansk to all the staff as well
2025-04-03
Grazie e complimenti per la vostra professionalita' ,il vostro sorriso e la cordialita valgono piu di 1000 palore! Grazie ancora!
2025-04-03
Thank you for the lovely stay! Everything was perfect! The staff was very friendly and attentive! Btw amazing rooftop view.
2025-03-31
Struttura molto curata,la camera molto accogliente, personale cortesissimo
2025-03-28
Thank you for a lovely stay. The hotel was charming and the staff knowledgeable and helpful.
2025-03-27
Thank you for a wonderful stay
2025-03-27
Grazie
2025-03-27
impeccable cleanliness
2025-03-27
Thank you so much for our lovely stay! The staff were extremely kind and helpful and were excited to give us recommendations on what to do and where to eat around the city. The common spaces were extremely clean and well maintained and the breakfast was amazing! The man who worked at the breakfast counter was very kind and attentive. Would definitely stay here again and would also recommend to others.
2025-03-26
El personal del hotel amabilísimo y encantador. Gracias
2025-03-24
Ottima accoglienza e organizzazione. Camere confortevoli. Terrazza stupenda.
2025-03-25
Ho avuto un problema iniziale con la camera ed il giorno dopo hanno provveduto a trovarmi una sistemazione migliore! Super soddisfatta
2025-03-25
Had a wonderful stay, very much appreciated!!
2025-03-24
Nice to have a friendly personal message before arrival.
2025-03-24
Everything was so nice and so organised up there was a beautiful view and the building itself was amazing
2025-03-24
Thank you for a lovely stay.grazie
2025-03-23
Ringraziamo di cuore tuto il personale per la disponibilità, la gentilezza e la professionalità.
2025-03-23
Excellent thanks
2025-03-23
Thanks for being so attentive to our needs.
2025-03-23
Thank you !!!
2025-03-22
Our stay was great! We were very comfortable in our room and we didn’t feel as though we were in need of anything that was provided!
2025-03-22
We had a lovely stay and all members of staff were friendly and so accommodating! Especially the two who were running the sky bar xx
2025-03-22
We thoroughly enjoyed our stay at La Scaletta and will definitely book again when next in Florence. All hotel staff we interacted with were very friendly and helpful. The breakfast offered a wide variety of options and was very good. We also enjoyed the roof top area where the bartender came up to the top level and pointed out various points of interest. Room was very spacious and comfortable.
2025-03-22
Personnel à l'accueil très accueillant, disponible souriant et surtout parlant français. Le personnel de service et au petit déjeuner également souriant et serviable.
2025-03-21
The location is perfect for foot tours of the city center, situated between Palazzo Pitti and Ponte Vecchio. I was impressed by the size and comfort of my room that was attached to the large bathroom (two steps down) by a small lounge with a refrigerator and the coffee maker as well as a couch. There was noise from the street until late in the evening, but that is to be expected at such a location. Most of all, housekeeping was excellent with fresh towels every day and spotless cleaning. I highly recommend this hotel for tourists and will gladly come again.
2025-03-20
Everything was wonderful thank you
2025-03-20
Sono simpatico e gentile.
2025-03-19
Todo increíble! Gracias a la amabilidad del staff que hizo nuestra estadía especial.
2025-03-19
Thank you for a nice stay!
2025-03-19
I want to thank Luciano at the front desk for being so helpful and cheerful.
2025-03-19
The most amazing service and thoughtful staff! 10/10 all the way
2025-03-14
grazie, tutto è andato per il meglio
2025-03-19
Thank you for a wonderful stay in your hotrl
2025-03-19
Thankyou for the great stay and customer service
2025-03-19
We had a lovely stay. The staff at the reception were very kind and helpful. The breakfast was excellent and the staff working at the breakfasts were kind and helpful.
2025-03-12
The front desk was very friendly and attentive to all our requests. We enjoyed our time spent there in Florence.
2025-03-10
Gentilissimo il ragazzo che stamani si è occupato del mio check out e la Signora che mi ha fornito l'ombrello ieri sera e che ho restituito al mio rientro. Ringrazio entrambi.
2025-03-10
Già scritti nella valutazione precedente
2025-03-08
I would like to warmly thank the lady at the reception desk who helped me finding a way to reach Pisa by train on Saturday morning during the national strike of the trains. She was more than professional. I would like also thank the cleaning lady who made our room perfect daily.
2025-03-09
Grazie per l’accoglienza e professionalità prestateci. A presto !
2025-03-07
The hotel was in great location. It was clean and room was big. There were smell on the room. It smells like there is something wrong. Few days it is ok, but for a week, it could influence on health.
2025-03-04
We had a wonderful stay. Thank you
2025-03-03
Complimenti per tutto.
2025-03-02
Ottimo tutto il personale di reception
2025-03-01
All was perfect. Thank you.
2025-02-28
Excelente servicio , muy limpio excelente ubicación
2025-02-24
Great stay and we will be back. Thank you
2025-02-24
Personale alla reception molto professionale e cortese.
2025-02-21
Ringrazio per la disponibilità del personale, che mi ha permesso, in una giornata di mia difficoltà, di restare in camera un pò più a lungo, posticipando il riordino della stanza. Inoltre, gentilissime, carine e sorridenti le ragazze addette alla colazione.
2025-02-20
Un ringraziamento per l'accoglienza ricevuta
2025-02-19
The staff was amazing. So polite, kind and helpful. I look forward to returning
2025-02-16
Complimenti per l’accoglienza e la professionalità
2025-02-16
La professionalità e la gentilezza dello staff sono il valore aggiunto a questa struttura da sogno.
2025-02-16
La estancia fue agradable, con una muy buena zona en la que esta ubicada y con muchos sitios cercanos para tomar algo, cenar, desayunar y demás.
2025-02-15
Everyone I have met has been exceptionally helpful!
2025-02-22
Una struttura davvero superlativa . Cortesia del personale notevole . Mi complimento con tutti . Torneremo .
2025-02-14
Thank you for a great accommodation for our trip. Stunning room and great location. Great service and friendly staff. Well done.
2025-02-12
Gracias x atención
2025-02-11
Thank you for suggesting the breakfast box the morning I left and especially, thank you for being patient with a woman with a bad case of jet lag.
2025-02-10
Personale molto cordiale e disponibile. Pulizia delle camera ottima.
2025-02-11
Great stay, many thanks
2025-02-09
Complimenti per la professionalità
2025-02-07
The front desk staff were amazing! They were knowledgeable, helpful and went above and beyond to accommodate us and make our stay as pleasant as possible. Everyone at the property is friendly and professional. We were going to stay for 2 days and ended up staying for 4 days because of the service. We will be back!
2025-02-07
Abbiamo soggiornato in questo hotel due notti. Ci siamo trovati benissimo, sicuramente faremo ritorno al più presto! Molto cortesi e gentili. Molto comoda la struttura, nel pieno centro storico di Firenze. La stanza si presenta proprio come in foto, con tutte le necessità a disposizione. Il letto comodissimo con vista rivolta verso la zona giardino. Spettacolare!
2025-02-07
Thank you to the ladies at the reception
2025-02-06
El desayuno está excelente y el servicio de las personas a cargo también muy bueno
2025-02-05
We were warmly welcomed. The hotel is beautiful and super well located.
2025-02-05
Everyone at Reception was very friendly and helpful. The bathroom was exceptionally nice.
2025-02-03
Absolutely everyone on the staff was wonderfully kind! I was especially touched when asked by someone at reception, whose English is far better than my Italian, whether I would prefer to continue in Italian so I could practice.
2025-02-03
We enjoyed our stay. Thank you.
2025-02-04
Grazie mille per l'attenzione dimostrataci rendendo meraviglioso il nostro soggiorno...
2025-02-04
Personale molto gentile e disponibile
2025-01-28
Complimenti per la splendida struttura e per la professionalità e gentilezza di tutto il personale. E’ stato un piacere soggiornare presso l’Hotel La Scaletta. L’accoglienza ed il confort della camera hanno contribuito a rendere il nostro breve soggiorno a Firenze veramente speciale.
2025-01-28
Ringrazio tutti per lo splendido soggiorno in una camera completamente funzionale e con personale all altezza. Saluti. Tagliavini.
2025-01-26
Personale molto gentile e professionale. Posizione ideale. Struttura e stanza molto belle.
2025-01-26
Le pietanze sono perfette, come la cena e anche la colazione, Complimenti, personale educatissimo , molto gentile e disponibile, grazie
2025-01-27
Siamo stati veramente bene in un posto magico
2025-01-27
So freundliche und nette Mitarbeiter :) danke!
2025-01-26
Thankful to the staff at the reception and the person who showed us the room. Very happy. Wish we could stay longer.
2025-01-24
The staff were amazing and very helpful. Service at evening meal was fantastic by the young man. Reception desk on check in and check out were super professional and helpful. Breakfast was well thought out with a nice selection. Only two small issues during the stay, at breakfast, the hot food was tepid and the TV channels would not find the international channels (BBC or CNN news).
2025-01-19
Albergo molto elegante , stanze ampie personale molto gentile , posizione eccellente Un vero albergo di lusso
2025-01-20
Gentilezza
2025-01-19
Pleasant and polite reception and bedroom staff
2025-01-19
Very lovely hotel
2025-01-19
Nous avons passé deux nuits chez vous et c’était super! Merci encore!
2025-01-16
Grazie sempre a tutti da me e mia mamma x l'ottimo soggiorno trascorso
2025-01-16
Kind reception and concierge. Great breakfast. Rooms are small but nice. I will return
2025-01-14
Before I booked my room, I made a series of questions via email. Each was answered quickly and clearly. They saw to it that I had a room that matched my requests perfectly. I had lived there once long ago, when it was still a pensione. It has since been changed and upgraded, but the staff saw to it that I felt like I had come home.
2025-01-11
Ringraziamo io e mia moglie per i consigli e la disponibilità riguardo indicazioni necessarie ad una buona mobilità all’interno della città
2025-01-07
Thanks for a wonderful stay and hospitality. we trully appriciate your staffs effort in making us comfortable and being supportive through out our stay !
2025-01-06
The staffs went well beyond means to make us feel at home. Reception made sure we had breakfast at 5am on dat of check out and Receptionist was literally running with spoons to our taxi thanks for all the love and care
2025-01-09
Personale gentile e presente
2025-01-08
The bar and restaurant staff were terrific. Helpful, thoughtful, pleasant, and kind.
2025-01-05
Tutto perfetto. Grazie
2025-01-06
Everyone was so friendly, helpful, charming and cooperative.
2025-01-08
Siete stati gentili e cordiali. Grazie.
2025-01-06
La habitación nos gustó mucho. El servicio y el trato del personal fue excelente, nos sentimos muy cómodos en todo momento. Expresamos la gratitud al personal y dirección del hotel. Seguro volveremos en el próxima visita a Firenze :)
2025-01-06
Had a great stay! The room was beautiful and the facilities were lovely. Clean and had lots of towels, soaps, etc ! The view from the rooftop was gorgeous! We didn’t eat at the restaurant other than the buffet breakfast but there was lots of variety and it was reasonably priced!
2025-01-06
molto gentili e ritorneremo 🥹🥹🥹🥹🥹🥹🥹🥹
2025-01-06
Thank you to everyone at La Scaletta. It was a most wonderful visit. We especially appreciated the care that was given to my wife when she was ill - Kadi (spelling?) in the restaurant had some soft food made specially for her. We were also happy that moving rooms wasn't a problem! We were a bit confused about the rooms and really enjoyed being on the ground floor on the courtyard.
2025-01-07
Un grand merci pour la prise en charge du parking
2025-01-08
Thanks a lot
2025-01-06
Thanks to the lobby employees for getting us tissues and air freshener
2025-01-02
Grazie mille per l'attenzione ed ospitalità ricevute
2025-01-07
Nous avons apprécié votre réactivité pour nous avoir changer de chambre suite à notre demande car la première sentait l’humidité et le chauffage était très bruyant.
2025-01-02
Beautiful room and breakfast in a perfectly convenient location to walk pretty much everywhere in the city!
2025-01-01
Très belle chambre. Pleins de petites attentions et surtout un bon petit déjeuner. Quelle joie un sauna et un bain bouillonnant après avoir visité toute la journée votre jolie ville.
2025-01-02
Es war super!
2025-01-08
Vielen Dank
2025-01-09
tRES BEL HOTEL
2025-01-05
Thanks to the breakfast team
2024-12-30
Grazie mille dell'attenzione Max
2025-01-05
Grazie della gentilezza e professionalità
2024-12-30
Gentili e disponibili
2024-12-29
great service
2025-01-05
Great service
2025-01-02
Great service
2024-12-29
Many thanks - your hotel is beautiful cared for by friendly staff - we loved it!
2025-01-05
All management and hotel employees were very kind and helpfull.
2024-12-29
Emanual thank you
2024-12-28
Complimenti per la struttura , la pulizia e la disponibilità del personale .
2025-01-02
Tutti molto cortesi in reception e gentili
2024-12-24
Very helpful and professional reception staff always there to help and nothing was too much trouble.
2024-12-24
Ottima struttura, personale cortese
2025-01-02
Perfect reception staff can not fault them! Nothing was to much trouble. House keeping lady was very nice also excellent team all round.
2024-12-21
All of your staff over our 3-night stay were very kind, responsive, and helpful. Everyone was a pleasure to work with! We were extra pleased to find out we could use the sky bar (top deck) in December and be served drinks there. Thank you for keeping that amenity open in the off-season. We had drinks there on two nights and absolutely loved the view.
2024-12-17
Excelente atención
2024-12-17
Grazie mille
2024-12-15
All the staffs who worked when I stayed there were very helpful. Thank you for the very large room!!
2024-12-14
Avevo molto freddo in camera e la reception mi ha aiutato molto velocemente per riuscire a scaldare la camera.
2024-12-11
Thansk for everything, my wife and hers sister had a excellent days
2024-12-10
We enjoyed staying in your hotel
2024-12-08
Grazie per l’accoglienza.
2024-12-08
El servicio muy amable, especialmente en la cafetería nos atendió un camarero muy amable.
2024-12-04
Compilo sempre volentieri questo questionario x dire un grande grazie x questi vent'anni e più insieme . Silvia , Laura , Sara , Giuseppe grazie x la vostra gentilezza e professionalità
2024-12-04
Thank you for your kindness help and hospitality
2024-12-03
The front desk was fantastic. Especially Laura.
2024-12-02
Hello, it was a very nice stay. comfortable, super location and the breakfast was very nice with great cappucinos. I would definitely recommend your hotel to friends and others
2024-12-02
Thank you for a wonderful stay. The staff we had contact with was extremely friendly and willing to assist.
2024-12-02
To all the staff, receptionist team, cleaning staff and maintenance. Wonderful hotel!
2024-11-29
Thank you everyone, you we all attentive to our needs. Your assistance was greatly appreciated.
2024-11-27
Ottimo tutto lo staff al mio arrivo, compreso il servizio di accompagnamento in camera, molto gradito. I miei complimenti per la comodità di letto e cuscini, entrambi hanno contribuito a un sonno molto ristoratore. Ho apprezzato molto le piccole cortesie (dai messaggi i giorni precedenti) che molto spesso non solo non sono usuali per un tre stelle, ma anche per hotel di categorie superiori. Per i miei prossimi viaggi in città sceglierò sicuramente ancora la vostra struttura.
2024-11-26
I liked the staff at your front desk and the young lady who showed us to our room we never would have found it without her.
2024-11-26
Grazie per l accoglienza e per la professionalità
2024-11-25
grazie a tutti. Siete una garanzia per un soggiorno perfetto in tutto e per tutto!
2024-11-25
Fantastic staff who took extra time to greet and help me with travel issues! Thanks to you all !!
2024-11-24
Fine settimana piacevole passato in tranquillità Servizi ottimi Personale squisito
2024-11-19
great room
2024-11-19
Merci pour l accueil, les conseils et la gentillesse du personnel.
2024-11-18
Merci pour votre accueil
2024-11-16
Personale molto attento. Mia moglie ha avuto un piccolo problema di salute e si sono molto prodigati per aiutarci. Bravi!!
2024-11-15
Grazie per la gentilezza e la cortesia
2024-11-11
Fantastic Hotel. Staff fantastic as well !!!
2024-11-11
Lascio questa recensione a nome dei miei nonni Pasquale e Linda che sono stati ospiti presso la vostra struttura per un weekend a Firenze. Ci tenevano a ringraziare il proprietario dell'hotel, il Signor Carlo e fare i complimenti a tutta la direzione per l'accoglienza ricevuta, in particolar modo Kansul, addetto alla sala colazione, per la gentilezza e per aver esaudito ogni loro richiesta.
2024-11-10
My stay was wonderful. Reception helped with every question. Wonderful location and the rooftop bar view is spectacular.
2024-11-10
la nostra Cliente ha segnalato che presso di voi si è sentita coccolata; tutto molto bene ma in particolare ha gradito Gentilezza e accoglienza da parte di tutti la nostra cliente tornerà e noi proporremo la vs struttura a tutti i nostri clienti che vorranno venire nella vs bellissima città . Grazie LUNGHE VACANZE AGENZIA VIAGGI MILANO
2024-11-08
All employees we interacted with were GREAT! Thank you so much for making our stay in Florence exceptional and one of our greatest memories!
2024-11-07
Everyone was very helpful and pleasant. We loved our stay
2024-11-06
Reception staff are fabulous
2024-11-05
Merci pour votre gentillesse à notre accueil et de nous avoir bien accommodés pour nos bagages
2024-11-04
Maybe I dont understand some question in italian, but I like the hotel, all the peaople/workers in the hotel are very friendly.Only one point: the elevator to my room it was very very small. If I was a little bit fat, it was impossible use it. But if anytime I return to Firense, I think I will stay with you. Thank You
2024-11-04
Reception Staff including the guys on the floor were all very friendly and helpful. Thank you. RJP
2024-11-03
Grazie di cuore e stato bello soggiornare da voi, torneremo
2024-11-03
Thank you for providing such a peaceful and welcome experience. We will certainly be back.
2024-11-03
Personale molto gentile e professionale!
2024-11-03
Genial staff on all departments. Alchemy does a great job overseeing the housekeeping function. Great breakfast services from Lucy, Tiana, Abdul, and Marzia. I'm always happy to ve greeted by the front desk team members. Thanks to all for real customer focused services!
2024-11-02
To your personell. They changed my room the next day because I had no a/c and a lot of smell from the humidity of the room.
2024-11-02
The staff at the front desk was always friendly and helpful.
2024-11-01
All good
2024-11-01
Great service
2024-10-29
Super helpful and friendly front desk staff!
2024-10-27
Thank you for accommodating us, and our older parents. We so appreciated having our parents on the first floor, and your staff really helped them navigate the hotel smoothly. Thank you!
2024-10-26
The busboys were very friendly
2024-10-23
grazie per essere stati di parola, ho dovuto disdire per problemi di salute e mi avete rifatto un voucher molto gentili grazie
2024-10-21
We have stayed at your hotel several times now and will certainly stay with you again. Good to see that the hotel invest the staff and continued improvements in the structure.
2024-10-19
Der Zimmerservice und auch der Frühstückservice waren perfekt! Ein großes Lob an beide Teams!!!!
2024-10-17
Info regarding car situation and help arriving was very good. Staff not responsible for my complaints. It’s a management problem.
2024-10-15
Thank you for making my stay so delightful.
2024-10-15
It was a lovely stay and we will be back. Very helpful staff.
2024-10-14
Best front desk attention from luciano
2024-10-14
All your staff were extremely helpful and accommodating!
2024-10-13
Employees were friendly, efficient and professional. The facility is well-kept, smartly appointed and with beautiful views. The restaurant and rooftop bar are exceptional features. Breakfast is excellent. Mostly, we are grateful for the quality of the staff. First-rate.
2024-10-13
Grazie mille per l’efficienza della reception e del ragazzo che si occupa delle valigie
2024-10-12
tutti gentilissimi
2024-10-12
Réception accueillante et au service du client
2024-10-10
The staff was fabulous!!
2024-10-10
Thank you for a nice service!
2024-10-10
A wonderful place to stay in busy Florence. Very quiet and beautiful and safe. Thank you.
2024-10-10
This is my 4th time staying at La Scaletta in the last 4 years. I love that you added a main floor lobby and rest room last year. And I was pleased to be given such a lovely room. Also, I always enjoy the rooftop for a happy hour with friends or with my husband. The wait staff there is very good. And your great breakfasts are a wonderful way to start the day.
2024-10-09
Thanks
2024-10-08
Cleaning team were excellent, they are working so hard and it shows
2024-10-08
The staff were very help full and pleasant at all times. Cleanliness excellent. Breakfast staff very pleasant and helpful. Reception staff also very helpful. Would recommend this hotel at the heart of Florence as a perfect location.
2024-10-08
Reception team on the whole do their best to address issues , and recommendations . But the team not empowered to address limitations with additional heater, etc !?! The young man, Miguel? who attend to provide heater , was most helpful , to find solution . when the various wall plugs for the heater, did not fit into the wall sockets .
2024-10-06
The staff are all extremely helpful and friendly including staff helping with baggage and manning the bar. Cleaning staff are also to be complimented.
2024-10-06
Front staff was outstanding!!
2024-10-05
Your front desk staff is excellent
2024-10-03
Thanks to Edoardo for arranging transport to Panzano
2024-10-02
Thank you for your hospitality. We found all the staff to be friendly and courteous .
2024-10-01
We enjoyed our stay immensely. Thank you for arranging our early pick up for the cab. We will definitely be returning.
2024-10-01
A very enjoyable stay - thank you a beautiful hotel. Good staff
2024-10-01
Staff at the Front Desk were extremely helpful.
2024-10-01
Abbiamo passato tre giorni bellissimi a Firenze nel vostro romantico palazzo hotel d'epoca non possiamo che fare i complimenti per la vostra gestione e sicuramente lo consilieremo a amici e parenti
2024-09-28
Front desk was great and the porters were also wonderful.
2024-09-28
Thank you very much for a wonderful stay.
2024-09-27
Please pass on our appreciation and thanks to your staff- they were so friendly and obliging.
2024-09-26
The front desk reception was superb!
2024-09-26
Our accommodations were sublime - it was a beautiful room, overlooking the garden. Very comfortable beds/linens, very clean & the shower/water pressure was excellent!! It was our oasis in a beautiful but noisy & busy city; yet still so close to the old part of Florence, and historical monuments, buildings, statues! I would highly recommend it, and would stay here again.
2024-09-25
Thank you for a wonderful stay!
2024-09-24
Check-in was wonderful. We were offered an upgraded room for an extra €100 but the courtyard room we had booked was wonderful and brighter. We found the hotel to be an oasis of calm in a very busy city. We loved the rooftop bar and restaurant. Everything was very relaxed.
2024-09-23
I want to thank the kind gentleman at reception for the room change to 404 It was excellent and so was he Thank you It made a huge shift in my opinion of your hotel
2024-09-21
Great facility and helpful front desk!
2024-09-19
Our experience with the staff was absolutely 10/10 and made our stay great. Everyone was friendly, prompt, and allowed us to stow our bags before our room was ready on our first day, and on our last day before we were due for our train. We even borrowed an iron so that my fiance's clothes for the wedding weren't wrinkled. Everyone made us feel very welcome and supported!
2024-09-18
Everything was great , location and convenience. Food was great , hotel staff amazing and very helpful
2024-09-18
Very good service and enjoyable stay. See my comments on the lift
2024-09-17
I had a lovely one night stay and your rooftop restaurant was really good. I would definitely come again and I will recommend to clients and my social media followers.
2024-09-17
Courteous, professional service.
2024-09-15
Personnel très accueillant
2024-09-15
Personnel très accueillant et professionnel
2024-09-14
Emmanuel has been excellent. The staff's response to WhatsApp has been on point.
2024-09-14
A great stay all staff were friendly and the hotel was very clean
2024-09-14
Thank you for having us at your beautiful hotel! Spacious,elegant & quiet. It was so refreshing after a 17 hour travel journey!
2024-09-13
Great hotel, great location, very clean, spacious rooms! Excellent!
2024-09-12
Merci pour votre service
2024-09-12
Enjoyed my stay and will return.
2024-09-11
Thank you to all the staff and in particular reception.
2024-09-08
Tutto il Personale con cui ho avuto a che fare è stato super gentile, professionale e cordiale, sempre col sorriso, Un vero tocca sana per chi cerca di fare due giorni di relax
2024-09-08
Your staff was very accommodating.
2024-09-08
I had to drive the rental car into the restricted zone and parked it in an alley around the corner instead of the plaza; the front desk person walked me back to the car to see exactly where it was and called the garage to come get it. HUGE relief not to have to move it!
2024-09-07
rapport qualité/prix c'était très bien
2024-09-07
Thanks to the team, especially at the reception!
2024-09-06
Great hotel and service
2024-09-05
Wonderful stay. Reception was great And porter great. Enjoyed breakfast on terrace
2024-09-02
Hemos estado muy bien en el hotel, la habitación es grande, el baño un poco pequeño.
2024-09-08
Thank you again for several very comfortable stays :)
2024-08-30
TOPPISSIMI!
2024-08-30
Gracias por todo
2024-08-29
Thank you for a wonderful stay in magnificent Florence. Everything was lovely. It was very short but very sweet and I look forward to staying with you again in the future.
2024-08-28
Un grand merci a la réception pour l`aide et gentillesse;
2024-08-27
Complimenti per la pulizia per la. Ricca e varia colazione la gentilezza del personale 🔝🔝🔝
2024-08-26
C’était la cinquième fois que je séjournais dans votre établissement et à chaque fois je suis ravie ! J ai constaté des évolutions l’accueil au rez de chaussée correspond parfaitement au standing de l’hôtel par rapport à l’ancien à l’étage ! La chambre que j’ai eu cette année la 104 était vraiment au top! Le personnel est toujours gentil, serviable et souriant et c’est quelque chose de très important et agréable ! Merci d’avoir rendu notre séjour si agréable
2024-08-25
Everyone was friendly, helpful and quick to respond! We appreciate you!
2024-08-24
Very kind and accommodating staff.
2024-08-24
Fantastic team on reception, the room was fabulous. Perfect location for exploring the city
2024-08-24
Very beautiful reception and the rooftop Bar/Restaurant. The outdoor yard behind the reception is also very pretty
2024-08-23
Thank you to everyone everyone was very nice & helpful. A special thanks to all the food staff for breakfast, dinner and drinks, everyone was great and we loved dining there
2024-08-23
Sempre a disposizione tenendo conto delle disabilità
2024-08-23
Grazie
2024-08-23
Grazie mille per l'upgrade della camera e per la cordialità e disponibilità del vs personale, dalle persone della reception a quelle delle pulizie
2024-08-21
The staff was excellent and met all of our needs.
2024-08-18
Merci pour le surclassement !
2024-08-18
Thank you for a wonderful stay. Thanks for delicious breakfasts each morning and we’re grateful to the breakfast providers. Thank you to the staff who were meticulous in taking care of our room each day.
2024-08-18
Chambres très belles, personnel sympathique et prêt à donner des conseils
2024-08-18
Thank you for giving us larger room as expected. Great food and a view from restaurant.
2024-08-17
Al personal de la recepción. Muy amables y atentos desde el ingreso hasta la salida. Lo mismo para quien llevó nuestras valijas a la habitación.
2024-08-16
All the staff is super friendly, in particular, Albert from the restaurant is very knowledgeable and personable
2024-08-15
Molto cortesi, soprattutto il signore alla colazione
2024-08-14
Sarah is extraordinary. She worked hard to book my reservation and to help my sister with her trip after Florence to get to the train. The gentleman at the desk was also fantastic and the bellman never stopped working. Congratulations on an excellent team.
2024-08-14
Laura very kind.
2024-08-14
A tutto lo staff. Complimenti veramente. Ottima struttura.
2024-08-13
Lo mejor de la estancia el restaurante en la azotea.
2024-08-13
Un accueil au top!
2024-08-12
Tout était parfait merci beaucoup
2024-08-10
Thank you for letting us in to our room before the noted check-in time. It was very much appreciated. Also, thank you to the gentleman who handled our lugguage both on arrival and when we left. He did so with a smile.
2024-08-09
The upgrade rooms we got were absolutely beautiful, spacious, comfortable and very cool with the AC. The staff was very helpful with our questions, I love the location of the hotel.. such a great area!!
2024-08-08
Thank you for taking such great care of me. I felt right at home.
2024-08-05
Friendly and helpful staff, beautiful views
2024-08-03
Top staff. Thank you for your professionalism
2024-08-04
Very nice room with beautiful view to the garden.
2024-08-02
Thanks for the room upgrade
2024-08-01
Super Hotel und super Angestellte. Danke für die schönen Tage. Haben das Hotel bereits weiterempfohlen:-)
2024-07-31
The service is excellent and professional
2024-07-31
Very clean and comfortable!
2024-07-29
Excelente ubicación, instalaciones y personal que apoya much
2024-07-30
Amazing stay and amazing service, thank you!!!
2024-07-28
Very Nice stay with friendly and helpfull staff
2024-07-28
Un grand merci au personnel de l’hôtel pour l’accueil. L’hôtel est très bien situé. Notre chambre était superbe. Tout était parfait. Nous reviendrons.
2024-07-28
Grazie di tutto
2024-07-28
Emanuel was the most amazing help! He treated us so well and went above and beyond when we had an issue with the air conditioning. He was so great to talk to and tell us about the history of the hotel while also making sure we were comfortable. He was so amazing and I hope he is recognised for this!
2024-07-28
Outstanding staff. Great service at check in desk, wonderful night porter, incredibly helpful staff all around.
2024-07-28
A wonderful stay - I loved the room. Extremely polite and courteous staff. Grazie Mille!
2024-07-27
Everyone was very helpful and did all they could to make us happy
2024-07-26
Thank you for the wonderful stay!
2024-07-26
Wonderful!!!
2024-07-24
Foi uma rstadia maravilhosa, com uma equipe muito atenciosa e que nos deu suporte em tudo que pedimos.
2024-07-23
There were a lot of little details I really liked. Lots of great lighting in the room. Full length mirror, good hangers, and maid service each day were such treats. I also loved having a kettle in the room.
2024-07-21
Sauber, ruhig und ordentlich
2024-07-22
Felicidades por el bueno servicio
2024-07-22
Danke für die Gastfreundlichkeit und gute Unterstützung (z.B. in Sachen Parkhaus).
2024-07-20
Great stay! Beautiful room!
2024-07-20
Great service and property!
2024-07-15
Thanks for making our stay comfortable. We had some minor issues with hot water and jacuzzi but other TSH that the hotel room was beautiful and service excellent!
2024-07-15
I am so grateful to the gentleman who was part of the team who greeted me when I arrived, sometime between noon and 1:30 PM on 7/13/24. I asked about the possibility of laundry service on 7/14/24. I was told laundry services are not available on Sundays. However, without me asking further, this gentleman immediately made a call or two and then informed me that my laundry could be picked up later that day, on 7/13/24. I had clean laundry back by the end of 7/13/24. Wow, that was so helpful AND so appreciated! And it occurred before my check-in time. The helpful gentleman was tall and appeared to be in his 40's, maybe early 50's. I assume he was part of your management; but if he isn't part of your management, then he should be promoted into management soon because of his problem-solving skills and service orientation.
2024-07-15
Al personal maletas entrada ( no salida) Al personal limpieza y al desayuno Muy amables
2024-07-14
Me encantó el Hotel, servicio, calidad, ubicación excelente, el sky bar hermoso y su desayuno excelente, felicitaciones
2024-07-14
The staff was very helpful and kind in getting us to our room quickly since my companion wasn’t feeling well. We both think the hotel and staff are absolutely wonderful.
2024-07-14
The stay was absolutely amazing! You went out of your way to help accommodate our Mom and it doesn’t go unnoticed! Thank YOU
2024-07-13
Thank you!
2024-07-11
Remerciements pour la personne à la réception accueil qui fait tout pour satisfaire la clientèle et est très efficace … en un mot, elle est charmante ! Encore merci
2024-07-11
i really liked the What's App communication and appreciated you reaching out to me prior to my arrival using the app
2024-07-08
Nous avons fait un magnifique séjour
2024-07-08
Breakfast staff very professional
2024-07-08
Спасибо за прекрасные дни и уют в отеле!!
2024-07-07
There was a young girl at the front desk who gave us several great recommendations for restaurants. All the front desk staff was very helpful.
2024-07-06
This place was great! Great location, very kind, and made us feel special.
2024-07-06
Grazie mille per l’accoglienza
2024-07-05
Thank you to the front desk and to the staff for their professionalism, and knowledge (recommendations). Thank you for the staff who provided a fabulous breakfast spread and a super delicious cappuccino each morning. Most of all, thank you for the kindness, empathy, and problem-solving skills that the front desk demonstrated when I had lost my passport! Their creativity was instrumental in helping me locate it (in Arezzo) and retrieve it within a few hours of discovering that it was lost. And, thank you to Sabrina for her kindness in helping with making arrangements for my daughter, as needed. I am sorry that I did not catch everyone’s name, but they were all fabulous.
2024-07-04
The front desk staff is extraordinary. Available in every way. your storage availability is a helpful service. Thank-you, Nellie Bracker
2024-07-04
Grazie per tutta la pazienza e collaborazione da voi prestata per accontentare le esigenze per festeggiare al meglio il compleanno della mia compagna. Grazie davvero
2024-07-04
Thanks
2024-07-04
Our room was changed for the second night. The room was not decorated as nicely, but there was no bad smell. The staff were great - the ladies at the front desk, the cleaning and maintenance staff, and the breakfast staff.
2024-07-02
Very responsive to all my requests.
2024-07-02
The cleaning staff were very friendly and professional. The breakfast was excellent and service staff very good.
2024-07-02
Staff were very helpful and we thoroughly enjoyed our time with you.
2024-07-01
Thank you for the warm host!
2024-06-28
Everyone we met at Scarletta were great but mr. Eduardo in the reception was especially excellent, serviceminded and very professionel.
2024-06-27
Thank you to all the front desk employees. You are informative, professional and welcoming.
2024-06-26
The reception staff were excellent and very helpful.
2024-06-26
Das Personal, Housekeeping und Empfang, ist sehr freundlich. Die Lage des Hoteös ist sehr gut.
2024-06-26
Fabulous hotel - thank you! Also the most comfortable bed and the best hotel pillows ever!!
2024-06-26
Thank you for the umbrella!
2024-06-26
Staff was very helpful, and we especially appreciate the handling of luggage.
2024-06-24
Grazie mille for the kind check in process when I was not feeling well, and for the priority reservation access for the Panorama Restaurant. I had an amazing dinner with incredible views!
2024-06-24
We loved and enjoyed our stay! The accommodations were clean and so conveniently located to shops and restaurants.
2024-06-25
Super helpful, polite and professional. Always ready to help make a stay the best it can be
2024-06-23
Great front desk team
2024-06-23
Maravilhosa estadia. Localização excelente. Quartos limpos, equipe muito educada.
2024-06-23
My wife and I loved everything about your hotel! The location, accommodations, room itself, and staff all exceeded our expectations. We look forward to staying with you again for our next visit to Firenze!
2024-06-22
Thank you for your assistance
2024-06-22
Thanks for Angela she is very nice, supportive, and helpful
2024-06-22
Thanks to all at front desk. They were very helpful with all our enquirers. Did not use your breakfast or dining. Rooms were comfortable but could use a bit more furniture. Perhaps a long small table to put things on besides the breakfast table. Other than that things were fine.
2024-06-21
Grazie e alla prossima
2024-06-21
Séjour parfait dans un cadre idyllique notamment via la terrasse panoramique.
2024-06-20
We had a leak in our room - bar dishwasher above us was not installed properly so it leaked onto our bed. Staff were very responsive and didn't charge us for the room that night. Very fair accommodation.
2024-06-19
The front desk staff was wonderful!!!
2024-06-19
We loved our stay at your hotel, thank you for making it easy for us to check in and out!
2024-06-17
We appreciated the cleanliness & on going maintenance. Staff are incredible— very helpful in calling taxis, etc. Laura & Angela were especially wonderful.
2024-06-17
We had a wonderful stay at the hotel and everything was perfect.
2024-06-17
Grazie per tutto, ci siamo sentiti coccolati e come se fossimo a casa nostra! Complimenti!
2024-06-17
Thank you
2024-06-15
Die Mitarbeiter/innen der Rezeption haben sich trotz der sprachlichen Barriere stets bemüht unsere Sorgen und Bedürfnisse (zweifacher Zimmertausch, Taxiruf zum Flughafen für den Abreisetag und Buchung eines Ausfluges) zu verstehen und wir fühlten uns dadurch als Gast ernst genommen. Vielen Dank an das ausgezeichnete Rezeptionsteam. Unser Zimmer war jeden Tag sauber und gut geputzt. Die Koffer wurden bei jedem Zimmertausch ohne Probleme in das neue Zimmer gebracht. Danke auch hierfür.
2024-06-14
My issue (ants) was promptly handled and the room was changed. I loved our new room more (room 722) versus room 105
2024-06-14
Thanxs
2024-06-12
Fantastic hotel, great location, extremely clean & very well run. Would definitely stay here again.
2024-06-13
Thank you
2024-06-12
great hotel, lovely room
2024-06-12
To all of the reception and all of the staff who went above and beyond, especially Emanuele, Sara and Lorenzo.
2024-06-11
Thank you so much for your assistance, efforts and welcome. We loved our stay with you.
2024-06-11
Thank you very much for the wonderful stay. The staff was really wonderful and accomodating. We went to the rooftop on a weekend, and I think they reserve that for the restaurant crowd, but the staff allowed us to go up there for a bit.
2024-06-11
I was staying at the hotel as part of a large wedding party and all staff at the hotel made our stay very enjoyable.
2024-06-10
Apart from the lack of concern over our broken safe you were nice.
2024-06-10
Would like to thank the staff for their hard word during our recent wedding party visit. Kept the drinks flowing and were very helpful.
2024-06-10
We came for our friends wedding and you went above and beyond The breakfast were amazing lovely hotel friendly and efficient staff. Lorenzo the waiter on Friday eventing was very attentive to everyone
2024-06-10
Wonderful stay
2024-06-11
Absolutely fantastic stay, staff so friendly and location great
2024-06-10
Thank you for holding our luggage. Thank you for the warm and the kindness of reception staff .
2024-06-11
Thank you for a lovely stay during a group wedding.
2024-06-09
Our stay was out of this world. We had an absolutely fantastic stay. The staff were delightful so helpful and friendly. The hotel is in a fabulous location with stunning grounds .
2024-06-09
Grazie mile Thanks to you, our stay in Florence was great
2024-06-09
Alles paletti, prima, bestens. Vielen Dank!
2024-06-08
This was my third stay at the hotel, and it was excellent as usual. I love the hotel and location and the service at all levels from housekeeping to front desk was great.
2024-06-08
Special thanks to reception for accommodating our request for an electric kettle and tea cups. The location is excellent and gives a real flavor of Florence. Thanks very much!
2024-06-06
Muchas gracias, ha estado genial!
2024-06-05
Front desk was very welcoming and helpful.
2024-06-04
Merci pour l’accueil, les conseils de visite et la mise à disposition des prises anti-moustiques ☺️
2024-06-04
Our room with painted fresco ceiling was spectacular. The most beautiful room possible. Thank you. Help with luggage handling and moving car to and from the parking garage was very helpful. Thank you.
2024-06-03
Patient and informative front staff
2024-06-03
Everyone was very friendly and helpful getting our tours booked and our cab to the airport!
2024-06-03
Emmanuel was very helpful and friendly
2024-06-04
Help desk was so incredibly helpful during the stay!
2024-06-03
Loved the shower. Liked both the rain fall shower head and the hand held shower head . Excellent water pressure and nice hot water.
2024-06-02
Grazie
2024-06-02
The management was extremely helpful finding dinner accommodations for a special occasion on very very short notice. Was the best meal of our stay!
2024-06-01
Management helpful and attentive. House keeping exceptional. Staff at the roof top were efficient and gracious; view was spectacular; and extra treats between courses a welcome surprise.
2024-05-31
Thank you for making my stay in Firenze so enjoyable
2024-06-01
Thanks to the young gentleman who made our return taxi back to the airport without issues previously experienced on arrival. I found the staff to be very friendly polite and professional.
2024-05-31
Super helpful and very professional staff at front desk.
2024-05-30
Breakfast team! 😁
2024-05-29
Thank you so much for a lovely stay all staff were so friendly & very helpful you have a great team together.So close to all the sites of interest amazing, & such a historical building too. Brilliant.
2024-05-29
I would like to thank the staff for the helpfulness and the welcoming on arrival. Nothing was too much trouble. Thank you once again.
2024-05-26
Such a great stay!
2024-05-27
You have a beatiful hotel. Keep on the good work!
2024-05-26
Good job!
2024-05-25
Thank you so much. All of the staff have been very helpful and accommodating.
2024-05-25
Thank you
2024-05-25
needed help navigating train schedule and person at front desk went out of their way to help us and print out schedules for us. The kitchen staff that maintained the breakfast was very attentive
2024-05-24
Efficient staff, clean rooms and great breakfast choices.
2024-05-25
Excellent stay, thank you.
2024-05-24
We loved our room. It was perfect to celebrate my partners birthday. The restaurant had an excellent outlook.
2024-05-25
Front desk support was exceptional.
2024-05-24
We has a lovely stay thank you.
2024-05-24
Thank you. My daughters wedding luncheon was wonderful.
2024-05-23
Great team and wonderful service
2024-05-21
Sky bar and restaurant staff hreat
2024-05-22
Front desk staff very helpful and friendly. Location great. Room comfortable.
2024-05-21
The reception staff were brilliant. Great location. Good reminder about Taxi strike
2024-05-20
We loved our stay! Everything was perfect!
2024-05-18
Our server for dinner was wonderful
2024-05-18
We returned to Hotel La Scaletta for the third year running as the staff and service is always amazing. The hotel manager (Sara) remembered our anniversary and provided some complimentary champagne, chocolates and flowers for my wife on the big day. Your staff are excellent and really friendly - from the reception staff to the kitchen chef. Laurenzo (hope I spelled that correctly) was super helpful whenever we met. The attention to detail you provide always amazes me - and we will return (again).
2024-05-18
Good breakfast
2024-05-18
Thank you for top notch service!
2024-05-17
Thanks for storing our bags for a few hours after our stay and before our stay, this was most helpful. Also we found all staff (porters, cleaners and reception) most helpful during our stay. Thank you
2024-05-17
Everyone was absolutely awesome. I will recommend hotel to others
2024-05-16
Grazie a tutti
2024-05-15
I have been staying with you for days. Everyone is all very professional and kind. Especially Sylvia
2024-05-14
The Gentleman that looked after us was very courteous and efficient.
2024-05-15
Thank you for the great service !
2024-05-14
Merci pour un très bon séjour. Chambre très bien , calme au souhait. Situation de l'hôtel parfaite.
2024-05-13
amazing bathroom,very quiet in the room,i would like to change to paper roll for the toilette instead of small tossues which are difficult to pick out
2024-05-10
The staff were excellent, very friendly and helpful
2024-05-10
Thankyou for your friendly helpful service I made our stay much more enjoyable
2024-05-10
Had a pleasant stay. Thank you
2024-05-10
Sehr schönes Hotel und zentral gelegen.
2024-05-08
We enjoyed our stay , but felt room and staircase need a fresh coat of paint
2024-05-09
staff was freindly and efficient, room was exactly as pictured, would recommend to friends
Ottimo
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Aree comuni e servizi
Sistemazione
Colazione e servizi di ristorazione
2025-05-06
Well managed, friendly, professional staff.