2025-09-15
Grazie
2025-09-14
Muchísimas gracias por todo. Muy amables
2025-09-14
Qualité du service exceptionnel. Au-delà de toutes mes attentes. Top 5 des hôtels que j'ai visité à vie côté service à la clientèle.
2025-09-14
Our rooms were clean and the common area in the lobby was helpful. Thanks for the beverages during the day.
2025-09-13
Thank you so much for make our stay more enjoyable
2025-09-12
I would like to thank the staff and Management for this wonderful stay in Florence. Very smart, comfortable hotel, perfect for the three days I stayed here. The staff were particularly helpful during a rainy day, as they were happy to lend some umbrellas.
2025-09-13
1.-Todo el personal en recepción fue muy atento y nos ayudaron con todas nuestras cuestiones. En especial agradecimiento a Simone, Gloria y sobre todo a Alessandra (que hablaba español y nos pudo aclarar dudas y dar consejos muy útiles para nuestro viaje por Florencia y alrededores como que el primer domingo de cada mes la entrada a los sitios es gratis) 2.-Solicitamos cambio de habitación a una con terraza porque somos fumadores y nos cambiaron al segundo día sin ningún problema. 3.- En el desayuno destacar al personal super amable y agradable que te atendían con cualquier cosa que necesitases
2025-09-13
Very nice hotel, great staff and good location
2025-09-11
Thank you so much! Everything was perfect! :)
2025-09-10
Bravi, professionali, discreti.
2025-09-09
bbbbbb
2025-09-10
Si, las camas y las almohadas son re cómodas
2025-09-09
Merci pour ce séjour
2025-09-09
Thank you to all the staff for making our stay so enjoyable.
2025-09-09
Very helpful and pleasant staff nothing was too much trouble rooms were wonderful
2025-09-08
Le personnel de l’accueil et de l’intendance sont très courtois.
2025-09-08
Thanks to the wonderful staff
2025-09-08
Addetto alla reception veramente gentile e disponibile. Camera singola comoda, ordinata e accogliente, molto apprezzato il terrazzino
2025-09-09
Accoglienza e trattamento di altissimo livello
2025-09-08
Personnel accueillant, disponible, belle chambre propre , petit déjeuner de qualité
2025-09-08
Excellent accueil, personnel à l’écoute, propreté , petit déjeuner de qualité
2025-09-08
Wir haben uns sehr wohl gefühlt und kommen gerne wieder
2025-09-07
Vi ringrazio per la vostra accoglienza, disponibilità e spiegazioni di come funziona tutto.
2025-09-07
Personale davvero squisito
2025-09-07
Una gran atención y amabilidad Felicitaciones
2025-09-07
Thank You for your disponibility and professional service.
2025-09-06
The staff at the reception was great and always very friendly and helpful! Thanks.
2025-09-06
Personale molto gentile e sempre presente per ogni chiarimento e consiglio. Grazie di cuore
2025-09-05
Très bon accueil. Je recommande fortement et je reviendrai une prochaine fois
2025-09-05
The young man at reception was very helpful, pleasant and spoke English very well.
2025-09-04
Great stay, friendly staff, lovely accommodation and good variety of breakfast options
2025-09-03
Vorrei ringraziare tutti in special modo la sig.ra Elena che con il suo sorriso allietava ogni inizio di giornata mio e di mia figlia (e anche della mia cagnolina).
2025-09-04
Ottimo
2025-09-02
Very friendly staff. The bathroom was fantastic with a shower spray next to toilet and bidet to facilitate full, refreshing cleanliness.
2025-09-03
vi ringrazio per l'ospitalità. Ci vedremo la prossima volta che sono in zona
2025-09-02
Grazie della disponibilità del personale
2025-09-03
Thank you for your great service. We really enjoyed our stay
2025-09-01
Struttura davvero eccezionale, personale molto accogliente, stanze pulite, bagno con doccia abbastanza grande e arredamenti moderni. Ottimo anche il parcheggio in loco. Ottimo rapporto qualita prezzo
2025-09-01
Un ringraziamento speciale alla signora Elena che la mattina a colazione era cordiale e molto disponibile ad ogni richiesta.
2025-09-02
The tea selection was fabulous, and Twinings!!! This, along with coffee, water choices, and the juice all available 24/7 was so nice and appreciated. Reception was able to happily provide plug adapters when we found our European plugs wouldn't work. The bed and pillow were the most comfortable we had during our entire trip. Breakfast selection was very good, as was the quality. Hot milk for the coffee/tea was a nice touch.
2025-08-31
Sehr nettes Personal, sehr hilfsbereit. Es war alles super sauber und ich hab mich zu keinem Zeitpunkt unwohl gefühlt.
2025-08-31
Distributore di acqua
2025-08-30
Personale molto gentile e disponibile
2025-08-30
Excellent
2025-08-30
Grazie mille
2025-08-29
Congratulações a todos!
2025-08-28
Au personnel de l'accueil et du petit déjeuner
2025-08-28
Mon séjour à été juste parfait
2025-08-27
Buongiorno vorrei fare i complimenti alle ragazze della reception molto disponibili e gentili e complimenti ai ragazzi della sala colazione anche loro molto gentili.
2025-08-27
Muchas gracias por su atencion y servicio
2025-08-26
Personale gentilissimo e disponibili
2025-08-25
Very pleasant and helpful staff
2025-08-26
Todo muy bien y limpio
2025-08-26
Il personale è stato molto gentile e cordiale. Ci hanno segnalato dove parcheggiare, a Firenze, per fare un giro della città.
2025-08-24
Je remercie et salue toute l'équipe. Tout le monde a été très aimable. Les femmes de chambre souriantes et avenantes. Le personnel en charge du petit déjeuner est disponible et aimable, au petits soins. Tout le monde a été toujours très souriant et aimable, répondant aux demandes avec gentillesse. Merci et bravo.
2025-08-24
Hemos pasado una estancia muy grata junto a mi familia.
2025-08-25
Ringraziamo tutto lo staff per la gentilezza e disponibilità. In particolare la reception e la sala colazione. Complimenti avete reso il nostro soggiorno davvero piacevole.
2025-08-24
Agradecimientos por todo la recepción el restaurante y el desayuno también las habitaciones
2025-08-23
Complimenti a tutto lo staff reception e la signora Elena delle colazioni tutti comunque gentilissimi e sorridenti
2025-08-23
Las personas que trabajan en el hotel son encantadoras y muy serviciales. El orden y la limpieza es excelente en todas las instalaciones.
2025-08-22
Maxim was outstanding. He is always pleasant, helpful and charming. His welcome feel genuine not forced. He made the stay welcoming and then some.
2025-08-23
Un ringraziamento speciale a tutto lo staff!
2025-08-22
Cordialità Simpatia e disponibilità in qualsiasi momento hanno fatto in modo di rendere il nostro breve soggiorno indimenticabile. Un ringraziamento particolare al sig Simone e alla sig.ra Elena e a tutto lo staff! Firmato I MAGNIFICI 7 ❤️
2025-08-21
Merci pour tout . Notre séjour s’est très bien passé . On a rien a dire sur l’accueil et les services
2025-08-21
Un grand merci pour l'accueil, la sympathie et le courtoisie du personnel de tous les services.
2025-08-22
Très bon accueil nous avons apprécié la mise a disposition des boissons.
2025-08-21
Many thanks for your kindness, every staff member was helpful and friendly. I felt very comfortable and at ease and would definitely use this hotel again. Many thanks once again
2025-08-20
We enjoyed our stay
2025-08-19
Bravo. C'était parfait. A bientot
2025-08-19
Very welcoming
2025-08-18
Grazie mille per la cortesia
2025-08-19
Personnel très sympathique et attentionné. Un petit remerciement au monsieur de l’accueil qui parle très bien français et qui est toujours souriant. Félicitations
2025-08-18
Very Nice and helpful staff. The rooms were cleaned perfectly.
2025-08-18
Grazie mille per la vostra disponibilità, gentilezza, cordialità e attenzione al cliente.
2025-08-17
Ci siamo trovati super bene in tutto. Non vediamo l’ora di ritornarci. Grazie per tutte le attenzioni che ci avete dato
2025-08-17
Merci pour la petite attention en Coeur bleu dépose dans la chambre
2025-08-17
Thank you to the face fronting staff who were so accommodating and extremely polite and happy to deal with
2025-08-18
Merci beaucoup pour votre accueil. Notre famille a été très bien accueilli et notre séjour a Florence a été finalement trop court. Nous reviendrons avec plaisir 🤞🏻 Merci , Cordialement Alves Alexandre
2025-08-18
as above please
2025-08-16
Un sentito ringraziamento a tutto il personale e servizio colazione, in particolare alla Sig.ra Elena.
2025-08-16
The girls at the desk where the best ever!! Thanks very much 🙏
2025-08-16
Staff was great and very accommodating
2025-08-16
Weekend meraviglioso
2025-08-15
Merci pour l'accueil chaleureux
2025-08-16
Mi estadía fue muy agradable y la atención del personal excelente, me llevo un buen recuerdo gracias
2025-08-16
Thank you for ensuring we had a wonderful stay.
2025-08-15
We just want to express how incredibly grateful we are for how spectacular our stay has been, we could not have imagined our anniversary to be as incredible as it was from the room upgrade, to the professionalism conveyed by all the staff and the incredible spa facilities our stay in Florence has been immaculate.
2025-08-15
Desde que entras para registrarte son todos muy amables y educados, un placer haber estado alojados
2025-08-13
Hemos estado muy bien atendidos. En recepción, Desayuno, en toda nuestra estancia
2025-08-12
Grazie mille per tutto !!
2025-08-12
To everyone
2025-08-12
Perfect
2025-08-12
Buena atencion de la srta de recepción. Bien que hable español
2025-08-12
Un grand merci à toute l’équipe qui a été au petits soins ; un grand merci , grâce à vous, notre séjour à Florence a été un réel plaisir.
2025-08-12
The gentleman who checked me in was extremely professional in regards to a very sensitive and unfortunate situation upon our arrival. There had been a disagreement between myself and travel friend and she left me at the hotel and went on her own. The professionalism and willingness to accommodate and help us with the situation was very impressive and I would have not received the same service in the USA. I want to thank both the hospitality of the team and management for a very respectful restful stay and the peace I was able to have to figure out my situation. With much gratitude and thanks!!
2025-08-10
Uno staff super gentile e cortese, disponibili e sorridenti. Vi ringrazio molto per aver reso gradevole questo soggiorno.
2025-08-11
Receptionist gentilissima ed educata
2025-08-09
First off your reception personnel is AWESOME! I would also like to thank Ms. Elena(spelling) in the breakfast room. Her aura was absolutely pleasant. She made 9ur experience (4 adults and 4 children) such a joy seeing her in the morning 😍. Thank you for giving us such an amazing experience! We are definitely coming back! 🥰
2025-08-09
Lovely people ❤️ inc the marocain cleaning woman
2025-08-09
Thank you for getting back our T-shirt that fell out the window! And thank you to our bedroom cleaner!
2025-08-09
Atención exquisita en la recepción
2025-08-09
Grazie
2025-08-08
Remerciements à toutes l'équipe Restauration avec Héléna Le ménage Les réceptionnistes etc
2025-08-08
Complimenti al personale per la cortesia e la preparazione.
2025-08-08
Tolles Team super Zimmer vielen Dank
2025-08-07
Complimenti
2025-08-07
Queremos agradecer a Elena y a Duccio su amabilidad y a las personas que limpiaron nuestra habitación por su buen trabajo.
2025-08-08
Sehr komfortable Zimmer. Überaus freundliches Personal. Parkplatz perfekt. Gerne kommen wir wieder.
2025-08-07
Personale accogliente e gentile. Struttura fantastica, pulita e ordinata. Il posto migliore per restare in relax.
2025-08-08
Complimenti per il personale
2025-08-06
Very good!
2025-08-04
Un grand merci pour l'accueil, les renseignements et la convivialité du personnel. Bravo
2025-08-05
All staff:- Reception, room, breakfast were all super helpful and super polite
2025-08-03
Ringrazio a tutti il personale dell’hotel sopratutto la caposala Elena che è stata permanente di una professionalità unica,ma comunque anche alla reception erano tutti professionali. Un grazie da parte nostra.
2025-08-04
All the hotel staff were friendly, helpful and courteous. This enhanced the enjoyment of our holiday. Grazie mille!
2025-08-04
Thanks
2025-08-04
You have great staff
2025-08-02
Thank you for the quality of service provided by your staff, very professional and welcoming
2025-08-02
Thanks so much to all staff who were so helpful and friendly, they make the hotel so special.
2025-08-02
Gracias al personal de la administración por orientarme donde conseguir un pastel para festejar el cumpleaños de mi Niño 👦🏻
2025-08-02
Sehr sauber und sehr freundliches Personal.
2025-07-31
Personale preparato, cortese e disponibile.
2025-07-31
Un grand pour votre accueil et votre gentillesse !!
2025-07-30
Tout le personnel a été adorable et a l’écoute, l’hôtel est très accueillant, propre. Nous avons avec mes filles passées quelques jours magiques. Le spa est plus qu’appréciable après de belles journées à decouvrir Florence. Merci
2025-07-30
Es bueno hospedarse en un Hotel como el suyo, donde hay perfección y buen servicio con productos de buena calidad en su restaurante, viajé en tour grupal y quedé agradecida con sus finas atenciones, mil gracias!! 👍🏻🙏💖
2025-07-30
Vielen Dank für die freundliche und zuvorkommende Behandlung der Gäste.
2025-07-30
Alles war sauber, das gesamte Personal unglaublich freundlich
2025-07-28
Grazie
2025-07-28
Thanks for a wonderful stay! The staff were so friendly and helpful
2025-07-28
Personnel très accueillant et. Sympathique et surtout efficace
2025-07-28
Muy agradecidos con entrado del personal en recepción
2025-07-29
Merci a tous
2025-07-28
Thanks for everything, our stay was excellent
2025-07-27
Lo staff tutto, le signore ai piani eccezionali, il personale della sala colazioni molto attento e preparato, barista super. Reception attenta.
2025-07-28
Personale iper disponibile al check in e check ou
2025-07-26
Tutti i ragazzi che ci hanno accolto nei vari momenti della giornata sono stati veramente molto gentili!
2025-07-25
Siete stati tutti molto gentili grazie di tutto
2025-07-24
Thank you to reception staff for being so helpful, kind and very informative. Excellent!!!
2025-07-24
Good and helping personel with a smiling attitude
2025-07-25
Lots of thanks to front desk personnel for being very kind and helpful, providing us with advises and explanation on the tourist attractions in Florence and on how to get to the historic sites.
2025-07-25
Elena in the breakfast service was delightful. We felt at home with our family. Thank you
2025-07-24
Alessandra at the reception desk was aweaome.
2025-07-24
Thank you for the professional staff and courtesy. We do appreciate warm welcome and farewell. We liked your hotel and restaurant Jazz Bistro with the very tasty food and nice ambience. Great thanks from Azerbaijan 🇦🇿.
2025-07-24
Freundlichkeit 👍🏻
2025-07-22
Alles super 👍
2025-07-23
The young man on reception,who spoke several languages and was learning Spanish - he was an asset to the hotel. Very polite, friendly and personable.
2025-07-21
Grazie per l'accoglienza ed il servizio. Siamo stati bene.
2025-07-22
Thanks
2025-07-22
ME SENTÍ MUY BIEN ACOGIDO Y EL ESFUERZO EN HABLAR EN ESPAÑOL DEL PERSONAL
2025-07-21
A big thanks to the cleaners who did a marvelous job with cleaning everyday, even folded out pj's ! They have been trained very well and must take pride in their work. Front house staff were very helpful and the porter was very prompt.
2025-07-22
La atención de Alessandra fue espectacular y el servicio en general muy acogedor
2025-07-20
Grazie al personale tutto per disponibilità e gentilezza
2025-07-20
Grazie per averci accolto all' ultimo minuto, siete stati veramente gentili e cortesi. Un grazie speciale allo staff della colazione, sempre carini e disponibili.
2025-07-19
Merci beaucoup pour votre accueil, le personnel était vraiment aidant et attentionné pour nous recevoir.
2025-07-19
Thanks
2025-07-19
Everything was perfect, thank you so much!
2025-07-19
Multo buono hotel, lo staff e la limpieza, Tutti multo buono.
2025-07-19
Grazie per accoglienza e risposte a specifiche esigenze.
2025-07-20
Very helpful front desk and very welcoming thank you and fabulous air conditioning too
2025-07-19
Very friendly staff, made us very welcome
2025-07-19
Bij uitcheck hadden we al heimwee😊
2025-07-18
Grazie per averci dato un soggiorno molto piacevole.. il personale gentilissimo è sempre con il sorriso a disposizione per qualsiasi cosa. Camere ordinate e pulite senza alcun difetto.. Grazie di tutto
2025-07-19
Todo excelente
2025-07-19
Me encantaron las instalaciones porque son totalmente diferentes a un hotel convencional
2025-07-16
Gracias por todo. Si volvemos a Florencia volveremos al hotel
2025-07-16
Bravi..continuate cosi
2025-07-15
reception staff Max and breakfast staff elen were great and friendly.
2025-07-15
Estão de parabéns
2025-07-14
Le personnel est super ! Accueillant et serviable à souhait. Très souriant. Ils font marcher la boutique ! Merci à eux !
2025-07-15
Thanks
2025-07-13
Molto attenti e premurosi nei confronti degli ospiti. Complimenti!
2025-07-14
Gracias a Duccio, Alessandra y Gloria por ser tan amables. Atentamente, Profesor Gustavo
2025-07-12
Il personale è professionale e simpatico. Inoltre ho trovato la camera pulita
2025-07-12
Danke, sehr nettes Personal!
2025-07-12
Thanks for the great services of Alyela! She was extremely helpful!
2025-07-11
This was the absolute best day we have ever had in Italy! We wish you were in other cities as well. My husband has already said that the next time we come to Italy, we will stop in Florence only because we want to stay at your incredible hotel. My children did not want to leave and asked if we could live there forever. Every single staff member was so kind.
2025-07-12
Vielen lieben Dank für die schöne Aufenthalt, es hat uns sehr gefallen:)
2025-07-12
Merci pour votre accueil
2025-07-11
Grazie di cuore a tutto lo staff. Siamo sempre stati serviti con cortesia e disponibilità.
2025-07-10
Thank you for making our stay enjoyable. The staff and facilities were great!
2025-07-10
Todo perfecto
2025-07-09
Professional en hulp full
2025-07-09
Grazie per la gentilezza e la puntualità con cui siamo stati ospitati. Siamo stati davvero benissimo.
2025-07-09
A wonderful stay. I really appreciate the fact that you can buy bus tickets at reception.
2025-07-08
There was a receptionist on 7th July (16:00). She was just wonderful. Friendly, helpful and all round Super Service.
2025-07-07
Reception staff were so helpful
2025-07-06
The team handling chick in and out were lovely. My room was cleaned and lovely when i returned feom a day out sightseeing. Thank you
2025-07-06
Grazie mille a tutte le persone che lavorano dentro la struttura siete stati molto bravi gentili e accoglienti Cordiali saluti Camara Amara.. Giuliana D'amore A presto 😊🖐️
2025-07-07
You arevthe best!
2025-07-05
Più che soddisfacente il soggiorno, atmosfera positiva con personale accogliente, sorridente, ben disponibile, anche sotto stress molto cordiale, esperienza positiva, hotel di riferimento su Firenze che consiglierò di sicuro.
2025-07-04
Grazie per la cortesia, ottima come sempre
2025-07-05
Complimenti per Elena che a colazione è stata un punto di riferimento e si è distinta per cortesia e professionalità
2025-07-04
Nice stay
2025-07-04
Thank for a very nice stay & great breakfast
2025-07-04
Soggiorno ottimo e cortesia da parte di tutti
2025-07-02
Super Matratze und Kissen. Gute Qualität, klassisch moderne Einrichtung mit wertigen Materialien (z. Bsp. Duschvorhang). Bravo!
2025-07-02
Your staff are an asset; each one of them was extremely sweet and professional and went out of their way to help.
2025-07-01
Staff at breakfast exceptional
2025-07-01
Very comfortable
2025-06-30
Bel hotel da ritornarci
2025-07-01
All staff were amazing what a lovely pleasant employees
2025-06-30
First class hotel very clean super friendly staff helpful in every way would definetly stay again
2025-06-29
Thanks for the wonderful stay see above the compliments I out it in the wrong section
2025-06-29
Thank you very much to Lorenzo, he was emailing us before our arrival as we requested recommendations and he went above and beyond to provide this information to us
2025-06-28
Die Rezeption war bei Fragen wirklich sehr bemüht und hilfsbereit. Auch wenn sie selber keine Antwort wussten haben sie zumindest versucht eine zu bekommen.
2025-06-27
We had a wonderful stay!
2025-06-27
It was very good we really enjoyed everyone was very courteous
2025-06-27
All your staff were very approachable and polite and helpful. Thank you for the birthday present!
2025-06-27
Thank you so much for uour help and support for the taxi bookings
2025-06-26
Reception very friendly and helpful
2025-06-25
Gracias al personal de recepción por su amabilidad y servicio.
2025-06-25
Ringrazio tutto il personale per la gentilezza e disponibilità. Complimenti a tutti
2025-06-24
Tutti molto cortesi e disponibili per ogni esigenza
2025-06-23
ho molto gradito il corner con tisane , acqua e snack caffè gratuiti nella hall , hanno davvero fatto la differenza , dando molto benessere in più al nostro soggiorno , grazie
2025-06-23
Merci pour votre accueil. Nous avons passé un agréable séjour
2025-06-22
Menzione speciale per Alessandra gentilezza e professionalità
2025-06-23
Staff and facilities very good. Thanks for their excellent service.
2025-06-22
Very polite, helpful and very good breakfast and cleaning staff
2025-06-21
I had a lovely stay.
2025-06-21
Everyone I had contact with were very pleasant, the housekeeping staff should be commended on their outstanding work. My room was an absolute pleasure to return to each day, impeccably spotless & very thoughtful to lay out my nightdress & leaving the extra cups in my room for when my siblings joined me for evening coffee on the balcony. The breakfast catering staff were wonderful, they were on top of any requests with lots of choice for meat eaters & vegetarians, they cleared plates quickly & were very joyful every morning.
2025-06-20
Grazie per la gentilezza
2025-06-19
Great and pleasant stay.....have good memory/s
2025-06-19
Having sparkling water available at the fountain was great.
2025-06-19
Great hotel. Great people.
2025-06-18
Absolutely wonderdul
2025-06-18
Séjour agréable et environnement très chaleureux. L’absence de support dans la douche pour y accrocher les éponges ainsi que l’absence de papier mouchoirs ont été un tout petit peu contraignant, mais pas handicapant.
2025-06-18
Reception staff very friendly and helpful! Not sure on her name but the lady in the breakfast area was amazing!! So helpful and chatty every morning to help us and go out of her way to accommodate us, very kind
2025-06-18
Very helpful, friendly and welcoming staff. The hotel must be well-managed as the staff seemed to be happy in their work!
2025-06-17
Merci pour conseil de déplacement pour la visite de Florence, bus ligne 14.
2025-06-16
Personale gentilissimo e piacevole nello scambiare qualche battuta. Dolcissimi con mio figlio piccolo.
2025-06-16
Complimenti per la disponibilità, la cortesia ed efficienza
2025-06-16
Vorrei sottolineare la gentilezza e simpatica della Sig.ra Elena, conosciuta a colazione.
2025-06-16
evidenzio la gentilezza e la professionalità del personale, la perfetta pulizia della camera e degli ambienti comuni e l'ottimo comfort del letto
2025-06-15
Thanks to the exceptionally helpful front desk staff - Their guidance around the best sights to visit & ways of getting there (without infringing the ZTL) via bus network is really appreciated.
2025-06-15
Eleanor in the breakfast room was very smiley helpful and polite
2025-06-15
Great stay at the Grifone Florence. Room was clean and tidy. Staff were very helpful and cheerful when my wife and I interacted with them.
2025-06-13
Gentili e professionali
2025-06-12
Staff were so helpful and lovely! The lady at the front desk gave us a warm welcome with all the information we could need.
2025-06-12
I miei complimenti a Duccio e Simone della reception.
2025-06-11
obrigado muito bem atendido.
2025-06-11
Thank you!
2025-06-09
Thanks for your friendliness at check-in and whenever I had questions. I don't think I will visit Florence anytime soon, but I would stay at Hotel Grifone again. The hardest part was not being near the center where lots of restaurants and sites were.
2025-06-10
Super schön geführtes Hotel. Personal sehr freundlich. Die Zimmer sind klein, aber gut ausgestattet (u. a. schöne viele Handtücher). Weiter So :-)
2025-06-08
Tutta la Reception
2025-06-08
al personale di reception gentilissimo!
2025-06-08
Educati e preparati
2025-06-09
Thank you for a great stay and the beautiful bedding and soft bed.
2025-06-07
DUCCIO NUMERO 1 PER PAZIENZA E CORTESIA
2025-06-08
The lady who checked us in was lovely
2025-06-07
Another party took my suitcase from the lobby and your staff found it for me and then helped me retrieve it. They were excellent!
2025-06-07
Beds are small but very good
2025-06-06
I would like express particular gratitude to Elena in the breakfast room and Alessandra at reception. Both were exceptionally kind, friendly, polite, helpful, and thoroughly professional. Complimenti!
2025-06-05
Le séjour était formidable. Nous vous remercions tous pour votre accueil et votre implication !
2025-06-04
Das Personal ist mehr als freundlich 😘 Danke für den Top Service
2025-06-03
Schöner Fitnessraum. Personal höflich.
2025-06-04
Thanks to Alessandra (I believe this was her name), our stay was saved. She helped us switch rooms to a much quieter room where we were able to sleep without any problems. She also helped us to access the spa in the last 2 hours of service on the last night of our stay and we had it to ourselves. It was very relaxing. Also, the sweet cat valet in the parking behind the hotel was wonderful. Thanks so much!
2025-06-02
Grazie per l’ospita e per le ottime informazioni per visitare Firenze
2025-06-03
Personnel très agréable, professionnel et souriant
2025-06-03
Grazie è stato un ottimo soggiorno, torneremo e lo consiglieremo
2025-06-01
Ottima l’accoglienza di tutto il personale.
2025-06-02
Sehr hilfsbereiter und zuvorkommender Concierge Duccio Wertvolle Tipps zum Aufenthalt.
2025-06-02
Grazie
2025-06-01
Der Empfang war sehr sympatisch und zuvorkommend. Wir hatten für 2 Tage das gleiche Zimmer, sogar größer als gebucht, obwohl wir über verschiedene Anbieter gebucht hatten!!! Danke
2025-05-31
Thank to all staff who work
2025-05-31
BEAUTIFUL HOTEL AND FRIENDLY STAFF
2025-05-30
Grazie per la professionalità e competenza e per la gentilezza mostrata
2025-05-30
All stuf até exceptional, thank you
2025-05-31
Thank you for a very pleasant stay and your reception staff were very accommodating with our questions
2025-05-29
Genial todo
2025-05-29
I booked the room with a 10 months old baby and the early check-in provided by the receptionist was highly appreciated.
2025-05-29
Thank u for the stay. I would like to come back again if i visit florance
2025-05-29
Lovely & helpful staff, clean hotel, good value, happy holiday!
2025-05-28
Thankyou to all at Hotel Grifone for a fabulous stay. We loved every minute.
2025-05-27
Buen trato y buen servicio de calidad
2025-05-27
Personal an der rezeption sehr gut.....
2025-05-26
Amazing staff & everyone was very helpful and kind. 10/10
2025-05-26
Your front desk is run by happy and welcoming staff. It felt like home. The breakfast staff were also welcoming and happy. I felt like I was in my mother's kitchen with the fresh food and hot coffee. A beautiful start to my day. Thank you
2025-05-26
Thank you, amazing reception
2025-05-26
The staff were informative friendly and helped with transport..
2025-05-25
Thank you for our stay. We enjoyed it.
2025-05-24
Grazie per le informazioni sul Passatore.. Ringrazio Simone e un altro signore che aimé non ricordo il nome!!! Siete stati gentilissimi ad aiutarmi. L.ho finita in 13:30... Tosta ma bellissima..ci vedremo ancora..Diego
2025-05-24
Very pleasant stay
2025-05-23
Très bien le personnel nous avons passer un agréable séjour merci au plaisir.
2025-05-24
Todo excelente!
2025-05-23
Well run reception, polite friendly staff
2025-05-23
Gracias a todo el personal por su trato.
2025-05-21
Personale competente e gentile.
2025-05-21
Thanks for late check in
2025-05-20
Our stay was brilliant from start to finish, Staff very polite and pleasant and even though we dont speak Italian there was lots of staff who spoke very clear English to us and made us feel so at home. I loved the fact we got someone in to clean our room every day and topped up fresh towels etc
2025-05-20
great staff no problems
2025-05-20
Soggiorno molto gradevole. Grazie
2025-05-18
Thank 😊 for making my stay perfect
2025-05-18
Thanks for going n the extra mile helping two old Americans.
2025-05-18
Thank you so much for assisting me during my stay, particularly when I need to change rooms due to noise causing me trouble sleeping.
2025-05-19
C’était super! Et le personnel est vraiment à l’écoute!
2025-05-19
A lovely stay. Good points are well presented room. Tea and coffee facilities in room. Loved the area for putting suitcases on and handy charging points next to bed. Useful mirror too. The cold water wasz lovely idea and we were grateful for it.
2025-05-18
i ragazzi in reception sono stati squisiti. bravi.
2025-05-18
Your hotel truly saved our holiday. You made an effort to make our stay as comforetable as possible and went an extra mile to find us a room that suited us even when there wasn’t really one available. Thank you to the staff!
2025-05-17
A specific mention to the lady at reception who was very helpful and friendly in relation to a couple of issues around our passport and a bus fine (sorry I didn't get her name but she was on duly on the afternoon of 15th May.
2025-05-17
Grazie di tutto, siamo state benissimo!
2025-05-18
Vorrei complimentarmi con tutto il personale ma soprattutto con Alessandra che ci ha accolte con sorriso, gentilezza e professionalità ( avevo appena finito la via degli dei con due mie amiche )!!! Veramente tanti complimenti perché è raro trovare una persona così! Brava Alessandra
2025-05-17
Todo excelente! Gracias
2025-05-18
Félicitations pour votre accueil et votre disponibilité
2025-05-17
Merci pour votre votre accueil et votre sourire ainsi que le bon service, ce fut très agréable d'être là avec vous tous
2025-05-16
merci pour l'accueil et la bienveillance , je recommande cet établissement , spa vraiment un plus par rapport aux autres établissements
2025-05-15
Very nice place to stay
2025-05-16
Bedankt
2025-05-16
De uma amabilidade e presteza, nota dez.
2025-05-15
Merci
2025-05-14
Thanks so much to Eleanor at breakfast for o'r a little cake for my husband Steve birthday.
2025-05-15
Thank you for helping arrange car to airport.
2025-05-15
Hôtel au calme pour se reposer, et personnel souriant et à l'écoute malgré la barrière de la langue
2025-05-14
Merci à tout votre personnel pour le merveilleux service à la clientèle.
2025-05-15
The amazing reception staff specificly, Ali, the amazing dining room staff, and to the amazing housekeeper, Maria.
2025-05-13
Si ringrazia per la gentile accoglienza e formulo i miei sentiti complimenti a tutto lo staff. Buon lavoro e a presto vederci.
2025-05-14
Very nice room and breakfast. Great staff! We were very happy there for 5 nights. Clean and Safe.
2025-05-13
All staff were friendly, helpful and professional
2025-05-13
Everyone on reception and the room cleaners were kind, helpful and very nice.
2025-05-12
Molto bravi e gentili complimenti
2025-05-13
Merci à tous, j'ai été bien accueilli alors que je descendais de moto, donc pas très présentable...
2025-05-12
They were a big help with us checking in and finding the place
2025-05-12
Queremos agradecer a todo el personal de recepción la amabilidad y la predisposición que han tenido en todo momento. Nos hemos sentido muy agusto en el hotel. Volveremos sin duddarlo.
2025-05-11
Perfect hotel for the spa experience and hospitality.
2025-05-11
Reception all so helpful, with tips for travel and dining
2025-05-11
N/a
2025-05-11
Personal muy educado, amable y muy dispuesto a explicarnos como llegar al centro y perfecto
2025-05-12
Great staff very helpful. Thank you everyone
2025-05-09
The staff on reception were all extremely helpful and friendly. Housekeeping did a fantastic job cleaning every day- the room was spotless!
2025-05-10
Iedereen van het personeel een groot compliment voor vriendelijkheid en behulpzaamheid. Als er een volgende keer komt in Florence zeker weer naar dit hotel
2025-05-09
Iedereen zeer vriendelijk, behulpzaam en gastvrij. Indien we ooit terugkomen in Florence gaan we weer naar dit hotel. Ieder bedankt voor het zeer goede verblijf.
2025-05-09
Siamo passati alle 6.45 a ritirare il cestino della colazione ma non c'era nessuno
2025-05-10
Ambilité et bonne disponibilité du personnel. Remerciements à la personne qui a nettoyé ma moto.
2025-05-08
Merci pour l’acceuil et les soins le personnel était parfait!
2025-05-08
If I go back to Florence I will definitely stay here again. The staff was kind and helped a friend of mine who had lost her luggage.
2025-05-07
Muy amables todos en recepción!
2025-05-07
Personale gentilissimo e super disponibile, è stato molto apprezzato!
2025-05-07
we had a lovely stay at your hotel. staff always there to help. cleaner was very nice and polite. thank you
2025-05-06
Le personnel est courtois et accessible Merci
2025-05-05
L acceuil était parfait
2025-05-05
Thank you to the staff, everyone was helpful and nice from reception to breakfast.
2025-05-05
Love the city, if we did come back we would happily use you again but have so many places to see.
2025-05-05
Alles sehr empfehlenswert, sehr schöne Zimmer, sehr sauber, sehr nettes Personal
2025-05-04
Sono stata accolta da personale sempre super cordiale allegro e gentile, in special modo quelli con cui sono riuscita a condividere 2 parole che sono il signor Duccio e la signora Ali alla reception e alla colazione la signora Elena. Ma tutti son gentili! Anche una signora delle pulizie a cui non son riuscita a chiedere il nome. Un posto bellissimo. Grazie!
2025-05-04
Le services à la réception étaient excellents grâce aux attentions et à la bonne humeur d'Alyele et Ducci, c'était un plaisir de discuter avec eux. Les serveurs et serveuses du petit-déjeuner se sont aussi montrés très aimables.
2025-05-04
Ho apprezzato il silenzio, sia di giorno che di notte, la gentilezza e disponibilità del personale .Sono stata veramente bene.
2025-05-04
No not at all.
2025-05-03
Bravi e gentili grz
2025-05-02
Merci pour l’accueil le personnel est adorable
2025-05-02
accueil et gentillesse du personnel , tres a l 'ecoute , toujours souriant , ils sont à l 'ecoute et sont tres professionnels ;
2025-05-02
Ótimo atendimento
2025-05-02
Thank-you for making my stay a pleasant experience.
2025-05-01
Thank you for an excellent stay. We have so enjoyed our visit to Florence.
2025-05-02
L’ensemble du personnel était très accueillant, patient et très professionnel. Merci beaucoup au personnel!
2025-05-01
Comunque grazie sempre.
2025-04-30
I would like to thank all the staff of the hotel. We felt really welcomed here. Everybody was very cheerful, pleasant and helpful
2025-05-01
Tout était parfait ! Merci pour cette semaine passée chez vous !
2025-04-30
Grazie per la vs disponibilita
2025-04-30
Todo lindo
2025-04-29
Ringrazio per la gentilezza e disponibilità
2025-04-30
Signora Helena on the breakfast team was truly the sweetest person we met during our entire 2 week trip around the country of Italy. She always greeted us with a smile and provided excellent service (remembering that we have yogurt every morning and bringing it to us without us asking by the third day of our stay, checked in about what coffee we wanted, and more!). We really loved her, and it made our mornings brighter to see her! The front desk staff were all excellent as well! Super professional and answered questions about Florence and the hotel with ease. We also really appreciated the flavored waters and teas/snacks/mimosas provided in the lobby - was a lovely surprise.
2025-04-29
Merci pour votre accueil, votre disponibilité. J'ai beaucoup apprécié de pouvoir jouer au piano, d'aller me baigner, de profiter des infrastructures et d'avoir un accueil très chaleureux au petit déjeuner. La dame responsable est très professionnelle et très humaine. Je suis ravie de mon séjour. Très belle continuation.
2025-04-28
Bravo au personnel pour son accueil, son écoute et sa gentillesse que ce soit à l'accueil (Merci en particulier à monsieur Simone) pendant le petit déjeuner (Merci à la responsable, à Asma et au monsieur à l'accueil du petit déjeuner) et de la part de la femme de ménage.
2025-04-29
Please thank your wonderful staff. The ladies on reception and at breakfast during our stay were fabulous
2025-04-28
All the staff were fantastic, so friendly and welcoming, they are an absolute credit to the company.
2025-04-29
Отличный отель!
2025-04-27
Volevo ringraziare tutto lo staff per la cortesia dimostrata, viaggiando con una bambina piccola non è scontato trovare personale gentile e accogliente e attento anche ai suoi bisogni.
2025-04-27
Front desk was kind and helpful
2025-04-28
Very helpfull staff at the reception and friendly staff at breakfast.
2025-04-27
Personal muy amable y eficaz, Bonito detalle al final de la instancia
2025-04-27
We are very satisfied with our stay in your hotel. Friendly people, nice braekfast and neat rooms, beautiful! Thank you.
2025-04-26
Personale gentile e disponibile per qualsiasi cosa lo consiglierò ad amici e parenti.appena potremo torneremo al 100%.grazie veramente di tutto.a presto
2025-04-26
Davvero efficiente e gentile
2025-04-26
It was absolutely nice that the hotel had a surprise for my sister because of her birthday. They all were very nice and friendly. We were all very happy with our stay at the hotel
2025-04-25
Agradecemos todo staff pela cordialidade e boa disposição pra nos dar informações e ajudar.
2025-04-25
Agradecimiento por hacer de nuestra estadía un momento de agradable placentero cumplimiento ampliamente nuestras expectativas!!mil gracias
2025-04-25
Ringrazio per la gentilezza della reception
2025-04-25
Complimenti per la cortesia e la disponibilità del personale
2025-04-23
You have the great team who like their work. Congratulations!
2025-04-24
Mulțumesc!
2025-04-22
Ottima organizzazione cordialità e professionalità.Grazie!
2025-04-22
un grazie a tutto il personale
2025-04-22
Presque parfait !
2025-04-22
Merci à la réception qui était vraiment super! L’équipe petit déjeuner aussi. Super service, ça rien à dire! Bravo
2025-04-22
die mitarbeiter an der reception waren jederzeit sehr freundlich und hilfsbereit.
2025-04-21
Persone Gentile
2025-04-22
Il personale presente nella sala colazione ed alla reception sono stati veramente cordiali ed educati
2025-04-21
Ringrazio il personale,che in quella occasione è stato non solo celere ma anche gentile nel farci trovare la camera già pronta,e per essere stati a disposizione per la durata,seppur molto breve, del nostro soggiorno
2025-04-20
Grazie a tutto il team per la calorosa accoglienza e la gentilezza.
2025-04-21
Such comfortable beds. Nice quiet area. Super staff, professional, kind and welcoming.
2025-04-21
Das Personal ist sehr freundlich und hilfsbereit.
2025-04-19
Очень рада,что многий персонал говорил по английски, очень дружелюбный
2025-04-19
Thanks to all the staff for their patience, helpfulness and friendliness!
2025-04-20
Thank you for making our stay so pleasant
2025-04-20
Muito obrigado,pela atenção
2025-04-17
Grazie di tutto!
2025-04-18
Agradecimiento a todo el personal del hotel; Recepción, tanto la señorita como el caballero que nos atendieron fueron extraordinarios. Un 10. Nos ayudaron en resolver todas nuestras dudas. Personal area desayuno excepcional: grandes profesionales, educación exquisita,empatía, cortesía. Un 10. Una mención especial para Mitchel(el chico cubano), prepara unos capuccinos buenísimos. Personal de limpieza, muy educados y amables. Un 10. Gracias
2025-04-17
Thank you for your help during our stays, we appreciate your assistance.
2025-04-16
Nous remercions le personnel de l'accueil très sympathique et dis ponible.
2025-04-16
Estamos realizando nuestro. Viaje de ensueño conocer Italia ,,uds con vuesto servicio en general nos hacen sentir princesas ,,y nos referimos a todo el personal en general Gracias infinitas!!! Si la salud y el dinero se juntan volveremos a uds Hotel grifone!!!y ya empezamos a recomendarlos gracias
2025-04-16
Dame du petit déjeuner toujours très aimable
2025-04-16
Personnel très aimable et très serviable
2025-04-14
Ringrazio tutto ilmpersonale per la gentilezza, la professionalità e ogni singolo sorriso.
2025-04-14
Excellent
2025-04-15
Gracias por la atención amabilidad
2025-04-13
Ringrazio Elena e tutto il personale addetto alle colazioni per la gentilezza e la professionalità
2025-04-13
Good job. Keep it up!
2025-04-13
Grazie di tutto!
2025-04-14
Awesome manger .
2025-04-13
Las chicas de la recepcion fueron muy amables y comprendieron el reclamo
2025-04-13
L'équipe et le staff super professionnel et très à l'écoute des personnes, et très sympathique.
2025-04-13
L’équipe très professionnel et à l’écoute des personnes
2025-04-12
A very pleasant stay, thank you
2025-04-11
Merci pour l'ensemble du séjour
2025-04-12
Thank you for our really nice stay at you hotel. Compliments to the staff who are very helpfull and friendly. Grazie & arrividerci.
2025-04-12
We had asked for a room close to the lift, which we got. All stafff were so friendly and helpful when we were speaking to them
2025-04-11
Thank you for helping us locate the luggage that was taken mistakenly. Would help though if desk can oversee that that kind of thing doesn't happen.
2025-04-10
My luggage was taken onto another bus and you immediately called, found it, and accompanied me to get it. Thank you!
2025-04-10
Thanks for a lovely stay
2025-04-10
We had a very nice stay. The rooms are very comfortable and clean. The breakfast was excellent. The staff was very friendly and helpfull. Keep up the good work.
2025-04-09
All staff even the cleaners many many thanks
2025-04-07
Complimenti a tutto lo staff
2025-04-08
Muito obrigada por tudo.
2025-04-07
Wonderful staff and amazing room, everyone and everything was lovely
2025-04-07
All the staff were brilliant and we don’t speak any italian so appreciated that all the staff spoke english extremely well! the breakfast was amazing even when the place was busy we had everything we needed and it all tasted delicious
2025-04-08
Personale gentilissimo e disponibile e pulizia top
2025-04-07
Thank you to all the staff I met
2025-04-07
We had a wonderful stay, the staff were all wonderful.
2025-04-07
All the staff on reception excellent service very friendly and helpful The lady that works the breakfast service room in the morning is excellent very welcoming and goes out of her way to give exceptional service an asset to the hotel. And also the cleaner was very nice and the room was very clean and tidy
2025-04-06
Tolles Personal sehr höflich und Hilfsbereit
2025-04-05
Très bon accueil personnel très agréable merci pour tout
2025-04-05
Thank you all
2025-04-05
Ringrazio il personale e sopratutto la caposala della colazione (non ricordo il nome 🫣 persona eccezionale ) ma devo dire che lo staff è stato tutto eccezionale molto disponibili simpatici ed accoglienti lo consiglierò a tutti coloro che vorranno venire a Firenze
2025-04-04
Grazie per l'accoglienza del personale alla reception in modo particolare a Simone per la sua disponibilità e simpatia
2025-04-04
Parabéns, lugar maravilhoso...
2025-04-02
Muchas gracias por tan excelente servicio
2025-04-01
Grazie per la cortesia e la disponibilità dimostrata
2025-04-02
Vorrei ringraziare tutto lo staff che ci ha accolto con professionalità e simpatia, sorridenti , cordiali e sempre pronti a esaudire le esigenze !! Grazie grazie grazie!!
2025-04-01
Duccio numero 1
2025-03-31
Grazie per la grande cortesia e disponibilità di tutti
2025-03-31
Grazie per l ottima accoglienza e la gentilezza
2025-03-31
Everyone was so accommodating and professional, it made our trip so smooth and relaxing. Thank you so much for all the hard work and care you take in your job!
2025-03-30
Staff molto professionale e attento. Pulizia impeccabile.
2025-03-31
Siamo state benissimo
2025-03-30
Siete molto professionali, gentili e simpatici!
2025-03-31
Complimenti per tutto
2025-03-29
Grazie
2025-03-30
Mi sono interfacciato solo con il personale del bureau e con quello della colazione, l'ho trovato ottimo, disponibile, professionale, cortese e gentile.
2025-03-29
Camera comoda e spaziosa. Il centro Spa molto attrezzato e confortevole, un vero plus dell hotel.
2025-03-29
Thank you to front desk employees who were very friendly and helpful
2025-03-27
Certamente
2025-03-28
Thanks to the long dark haired lady in reception, for finding me an adapter as mine was lost Big thanks to gentleman on all the information/map advice etc
2025-03-26
Mi ha colpito soprattutto la cortesia e l'efficienza degli addetti alla reception
2025-03-25
Thank you
2025-03-24
Abbiamo soggiornato solo 1 notte. La camera era molto confortevole con sensazione di pulizia e ordine, e la stessa sensazione l'abbiamo avuta per tutta la struttura. Non abbiamo provato altri servizi. Il personale è stato molto cortese.
2025-03-23
grazie del supporto e dell'ottima dritta di un pub nella zona per la serata di sabato
2025-03-23
Gentili, educati, è disponibili.
2025-03-23
Gentilezza del personale
2025-03-23
La signora della colazione è gentilissima
2025-03-23
Personale gentile e qualificato
2025-03-22
Grazie ottimo servizio
2025-03-22
Wonderful experience will definitely stay again if I'm back to Verona, Grazie!
2025-03-22
complimenti per tutto
2025-03-23
Tutto perfetto, grazie per la disponibilità, torneremo!"
2025-03-22
Great experience, Thanks to Mr. Duccio at the reception. Was very friendly.
2025-03-22
Thanks to the reception team who were friendly and welcoming.
2025-03-22
Thank you
2025-03-20
grazie a tutti
2025-03-21
Excellent
2025-03-21
Beautiful, clean hotel with helpful staff
2025-03-21
Thank you so much for providing us with a comfortable stay!
2025-03-21
Our visit from the USA with 47 people was very enjoyable.
2025-03-21
Ottima struttura, con diversi servizi disponibili.
2025-03-17
Ci hanno accolto in maniera cortese e rapida, facendoci trovare già dal check-in le informazioni per raggiungere il forum, dove avevamo un concerto in programma, grazie
2025-03-16
Sehr engagierte und zuvorkommende Angestellte, die den Aufenthalt sehr angenehm und unproblematisch gestalten. Die Reinigungskräfte sind sehr gut. Gut ist auch die ständige Verfügbarkeit von Wasser, Kaffee etc.
2025-03-16
Grazie per averci accolto con sorriso
2025-03-16
Gentilissimi e molto educati
2025-03-16
Ringrazio per la cortesia la sig.ra Elena addetta alla colazione, persona aquisita
2025-03-16
Grazie di tutto
2025-03-16
Grazie di tutto. Soggiorno bellissimo
2025-03-15
Complimenti alla signora Elena, capo sala colazione!
2025-03-19
Grazie mille per la gentilezza e l'accoglienza.
2025-03-19
Un GRAZIE di cuore a tutto il personale con cui ci siamo interfacciati, a partire dal contatto telefonico per chiedere informazioni fino al check-out!
2025-03-14
grazie
2025-03-19
Thank you for your kind service, pleasant reception staff always willing to respond to our requirements.
2025-03-14
Thank you for us to stay in your hotels. No doubt, the front receptionists are extremely helpful and presented themselves in a professional manner.
2025-03-19
I really had a Grate time at Grifone hotel I was there for nine days and there is not even one complain...I am saying the truth....All are so friendly ...I want to come again and stay there because the made me to feel really welcome their smile ...the boys and the girls at the reception...at breakfast room the women that they cleaning the room....I can't find something wrong....and I had nice time also when I was at the spa......No...I can't find something wrong...these nine days was perfect....exactly what I wanted!!!!!!I want to say, thank you to all and I hope to see you all again ...Soon!!!!!!🥰
2025-03-19
The staff was excellent - very friendly and helpful.
2025-03-11
Vorrei ringraziare la ragazza che credo si chiami ayela per la disponibilità e la gentilezza nel cambiarmi la camera per via del letto che era sistemato come singolo.
2025-03-10
We had a lovely experience. Alyela at the front desk was very helpful. We thank her for her spa recommendation. It was exactly what we needed after a long day of walking!
2025-03-11
Thank you
2025-03-11
Ottimo hotel, pulito, personale accogliente
2025-03-09
complimenti a tutti per la disponivbilità e il servizio
2025-03-09
Grazie infinite per tutto!
2025-03-10
accoglienza e supporto della reception ai massimi livelli
2025-03-08
Complimenti per l’educazione
2025-03-08
Ringrazio la cortesia e la gentilezza di tutti gli operatori e addetti all'albergo
2025-03-08
PERFECT staff extremely friendly and helpful . Hotel immaculate and clean, privacy respected .
2025-03-07
Grazie mille, torneremo sicuramente
2025-03-08
Thankyou for making our stay so welcoming, the cleanliness was spot on, the staff were very helpful and polite and the location was perfect! I rate this hotel 10+
2025-03-07
Personale fantastico, cortese e super disponibile
2025-03-07
Grazie ancora per la vostra disponibilità e gentilezza
2025-03-07
Grazie delle ottime informazioni
2025-03-08
I just want to thank you for the politeness and care you have given me during my short stay.
2025-03-06
Tutto bene. Grazie di tutto.
2025-03-06
Reception staff very lovely
2025-03-06
We only had a short stay but were treated exceptionly by the staff and would like to say a massive thank you to all.
2025-03-05
The girl resptionist who checked us in was absolutely brilliant, helpful & so nice.
2025-03-04
Grazie a tutto lo staff , della loro gentilezza e disponibilità.
2025-03-04
I really enjoyed my stay. The bed was very comfortable. Easy to get to city center by bus or walking. Jax bar next door was fantastic
2025-03-03
Acoglienza veramente piacevole, Professionale con informazioni più che esaustive prendendo il tempo necessario.!!!
2025-03-03
Accueil parfait, professionnel et exclusif. Merci beaucoup
2025-03-02
comunque un grazie a tutti voi per il lavoro e professionalità
2025-03-02
Siete stati tutti gentilissimi, grazie mille
2025-03-02
Complimenti a tutti! A presto!
2025-03-02
Vi ringraziamo per l'accoglienza inappuntabile.
2025-03-01
Merci à tout le personnel de l’établissement Très serviable et très réactif et c’est un atout important concernant le confort des clients Merci
2025-03-01
Muchas gracias por la amabilidad que nos mostraron y también por tener en cuenta la necesidades de movilidad reducida de mi esposo.
2025-02-26
Grazie
2025-02-26
Abbiamo trovato un ambiente di alta professionalità pur informale e per questo molto gradevole
2025-02-26
Personale veramente gentile e disponibile.
2025-02-26
Molte grazie
2025-02-26
Many thanks for an excellent birthday weekend at your hotel, it made it even better
2025-02-24
I would like to thank all the reception staff, especially Alyela Tomaz, who were very attentive to us.
2025-02-25
Excelente recepción Maravillosa estadía . Atención IMPECABLE por parte de todos los empleados del hotel
2025-02-23
Anche se per una sola notte e stato un soggiorno gradevole e riposante. Grazie a tutto il personale
2025-02-21
Complimenti
2025-02-21
Vielen lieben herzlichen Dank sus Germany
2025-02-21
Tutti gentilissimi, soprattutto Maxim.
2025-02-21
Alles war schön.
2025-02-19
Good service, friendly, polite
2025-02-19
Bravi tutti, professionalità e cortesia, sono e devono essere i nostri punti di forza, in un settore primario per la nostra Italia
2025-02-19
Thank you for a wonderful stay
2025-02-17
Thanks for all
2025-02-18
Ottimo staff, piacevole fermarsi qualche minuto in più e fare quattro chiacchiere
2025-02-17
Personale molto gentile, educato e abbiamo anche avuto modo di sorridere e fare delle battute
2025-02-16
Personale gentile e disponibile
2025-02-16
Personale gentilissimo e disponibile
2025-02-16
Haha thanks
2025-02-15
Bravi ed efficienti
2025-02-15
Grazie dell’ accoglienza a presto
2025-02-16
Grazie! 🤗
2025-02-14
Grazie per la disponibilità e cortesia
2025-02-14
Alle Mitarbeiter am Empfang und im Frühstücksbereich sind sehr engagiert und freundlich. Generell sollte man aber darauf hinweisen, dass zuerst der Gast gegrüßt wird und nicht der Gast die Begrüßung macht. Dies betrifft nicht das Empfangspersonal!
2025-02-15
thanks, it was very nice with you
2025-02-14
Top Sauberkeit im gesamten Hotel
2025-02-13
Grazie di tutt
2025-02-13
Das Personal ist immer sehr zuvorkommend
2025-02-12
Grazie complimenti
2025-02-12
Tutto perfetto
2025-02-13
Thanks to all the staff. They were all very approachable with good customer service, even in a country where English is not their first language they all speak good English that makes us understand each other and makes our stay in Florence enjoyable. Kudos.
2025-02-11
Grazie di cuore per l' accoglienza, pulizia e disponibilità. Sicuramente se torniamo a Firenze, visto che mia figlia si fermerà lì ancora un anno per il suo tirocinio, ci rivedremo. Buona serata !
2025-02-12
The entire staff were excellent. The cleanliness of the rooms were exceptional, and they left me some sweets on my birthday which was very kind.
2025-02-11
Ringrazio le persone che fanno l’accoglienza sono gentili disponibili e molto professionali
2025-02-10
Thank you for all your staff who were working during our visit 07.02.- 10.02. I didn't realized to mention that I use wheelchair nore that we have our four legged friend with us. We got the whole spa just for us after the regular users and even our dog friend was welcome and he didn't have to wait in the car. Thank you very much!!! We are from Finland and it was our first.time in almost three years after we got enjoy the sauna which is very important for Finnish. I must highly compliment your sauna! It was clean as the whole spa area and even more important for us: we really got the.nice, hot steams; real Finnish steams which is very rare to get usually abroad!! We will certainly tell to other Finnish about you and recommend your sauna! And we certainly will come again. The whole visit was such a success only disappointment was that wifi but it was small if you compared it to that superb sauna experience. Thank you very much. Please keep on your good work!
2025-02-10
Thank you for a lovely time, you are all wonderful
2025-02-11
Lovely staff. Very clean rooms. Amazing breakfast. Relaxing spa.
2025-02-10
Your desk and maintenance staff were informative and friendly.
2025-02-10
staff were amazing on all shifts and very helpful, thank you
2025-02-07
Excellent service. your staff was always polite and very helpful.
2025-02-07
Il nostro soggiorno è stato perfetto come già l’altra volta siamo molto soddisfatti , grazie
2025-02-07
Vorrei ringraziare il personale all'accoglienza, tutti e dico tutti molto gentili e cordiali, hanno risposto a tutte le domande risolvendoci il problema della cena. Anche la possibilitá di rientrare a qualsiasi ora é comodissima. Peccato non essere potuti rimanere per altri giorni. Dovessi aver bisogno di un pernottamento in quella zona credo ritorneró. Gentilissimi!!
2025-02-05
Complimenti allo staff
2025-02-04
Tutto il personale si è dimostrato cordiale e gentile
2025-02-03
Complimenti per la gestione complessiva, per i servizi vari,per la gentilezza del personale e per il gusto dell arredo.
2025-02-03
Our first room had mold and strong mold smell. My fiancé was having a reaction and I told the gentleman at the front desk. He was understanding and accommodating and relocated us immediately.
2025-02-03
We were very please with the comfort and cleanliness of our room.
2025-02-02
Ottima struttura personale cordiale e preparato
2025-02-02
Personale gentile e camera confortevole con letto e cuscini molto comodo
2025-02-02
La reception e il personale é veramente stato competente e gentile.
2025-02-02
Thank you for providing us with everything we needed during our stay in Florence.
2025-02-02
À very enjoyable stay, very polite staff. The rooms are comfortable and cleaning services are perfect. ❤️ We had a great stay. Thank you. Grazie mille!
2025-02-01
Eine tolle Nacht haben sie uns bereitet. Das war eine unvergessliche Übernachtung. Danke und weiter so.
2025-02-01
Very helpful reception staff when we did not know where to go or how to get there. Very enjoyable stay.
2025-02-02
Thank you for the best service of all your staff.
2025-02-01
Grazie al
2025-02-02
Everything was good. I had a pleasant stay. Thank you!
2025-02-01
We would like to say thank you very much for the upgrade.
2025-02-01
All staff were exceptional- warm and professional Our stay was faultless in every way. Well done, over and above….. from the map and detailed explanation on arrival to the assistance with extended parking at the end of our stay.
2025-02-01
Thank you to each of the staff we encountered, both at reception and breakfast, very welcoming and accomodating, information was clear and very helpful, they really made for a fantastic stay.
2025-01-31
Everything almost feels perfect
2025-01-31
Sigan tan bien gracias
2025-01-29
Merci pour votre accueil
2025-01-28
Thank you for making my stay so welcoming as always.
2025-01-27
grazie alla gentilezza,del personale delle reception,sala colazione e spa ,complimenti
2025-01-26
Grazie di tutto, gentili e professionali.
2025-01-22
Complimenti al personale della reception. Impeccabili, sorridenti, disponibili e puntuali nel fornire tutte le informazioni necessarie. Davvero grazie! L'arredo delle camere poi davvero grazioso, il kit di accoglienza con ciabatte e accappatoio molto al di sopra di ciò che si trova normalmente spendendo la stessa quota altrove. Idem per le bottigliette d'acqua, un piccolo gesto non scontato e gradito. Grazie e alla prossima :)
2025-01-22
Ringrazio tanto il personale, super disponibile e gentilissimo. Non saprei cos'altro dire se non che sono stati impeccabili.
2025-01-21
La junior suite dove abbiamo soggiornato era molto confortevole, pulitissima e silenziosa. Il personale discreto ma molto presente e disponibile. Avevo ormai abbandonato l'idea di pernottare a Firenze, visti i costi esorbitanti delle strutture, ma avendo trovato nel vostro hotel un eccellente rapporto qualità-prezzo credo che tornerò volentieri a visitare questa splendida città. Grazie
2025-01-21
vorrei ringraziare la disponibilità e la cortesia del personale.
2025-01-19
Servizio ottimo, cortesia e camera pronta già dal mattino
2025-01-19
Prossima volta colazione inclusa Grazie
2025-01-19
The folks at the reception desk were so friendly and helpful! Gave great suggestions. Michel and Girgorio at breakfast were amazing! Loved interacting with them!! Breakfast there is better than the hotel I am at in Rome!
2025-01-18
Thank You to reception area extremely helpful
2025-01-17
I e le receptionist sono stati professionali e gentilissimi
2025-01-17
Grazie
2025-01-19
Staff helped us understand ticket options for a concert that wasn’t on our schedule, and it was a great experience. We really liked the hotel - it was clean and had a great breakfast - but it was just too far from the things we had planned to do. Not your fault - we needed to be clearer with our tour agency, apparently. We would recommend it for those who don’t need to be near major attractions. For us, this was a trip we won’t likely make again.
2025-01-17
Uno staff gentilissimo e preparato
2025-01-18
Ringrazio la girezii e e tutto lo staff per la professionalità accoglienza e cortesia
2025-01-17
Non è la prima volta che soggiorno in questo hotel, anzi, è la terza. Abitando a circa un’ora da Firenze, ho sempre scelto questa struttura e, finora, non mi ha mai deluso. Il rapporto qualità-prezzo è ottimo, così come il servizio, la pulizia, l’arredamento e il benessere generale. Sono davvero soddisfatta, in particolare per la cordialità della direzione, che rende l’esperienza ancora più piacevole.
2025-01-16
Grazie per averci ospitato
2025-01-15
grazie per il piacevolissimo soggiorno
2025-01-14
tutto perfetto
2025-01-14
None
2025-01-13
the Staff was very professional and focused on our satisfaction... amazing people!
2025-01-14
Management and staff were excellent! Attentive, professional, courteous!
2025-01-12
Professionalità e cortesia del personale superlativa. SPA bellissima e pulita. Ricca colazione e camera molto accogliente e pulita.
2025-01-13
E STATO SEPPUR BREVE UN PIACEVOLE SOGGIORNO
2025-01-11
Very good location and employees. Very helpful.
2025-01-11
Tutto al TOP
2025-01-12
Grazie
2025-01-11
A very perfect hotel
2025-01-09
Bravi operatori in check in e in check out
2025-01-10
Non ci piace un'addetta alla colazione....credo che Lela...sia stata mal servita e imprecata in lingua italiana quando eravamo lontani da lei
2025-01-07
Ottimo rapporto qualita-prezzo Camera di dimensioni ottimali per una persona, spazi ben distribuiti e dotata di piccolo balcone attrezzato. Bagno pulito, di dimensioni ottimali e ben fornito. Acqua di benvenuto omaggio nel minibar. Staff alla reception molto gentile, affabile e disponibile, oltre che sorridente.
2025-01-07
ottima accoglienza
2025-01-07
Mi congratulo con tutto lo staff per l'eccezionale competenza e cortesia.
2025-01-06
Personale molto gentile ed accogliente!
2025-01-06
Complimenti a tutto il staff, molto cortese e cordiale è gentile. Ho apprezzato anche quanto riguarda pulizie, hygiene. Buonanotte lavoro. Grazie
2025-01-06
Personale molto cortese
2025-01-06
Vorrei ringraziare il personale alla reception per la cortesia e la disponibilità
2025-01-06
Aparte del descuido con el spa, agradezco al staff su atención con mis necesidades respecto a la accesibilidad. La habitación que se nos asignó era perfectamente accesible y muy cómoda y amplia para alguien que usa silla de ruedas.
2025-01-06
Molto cordiali, gentili e disponibili
2025-01-06
Bravissimi molto accoglienri
2025-01-05
grazie per la cortesia
2025-01-04
Grazie
2025-01-05
Hotel Grifone is amazing
2025-01-03
Hotel molto confortevole e ben gestito . Viaggio spesso per lavoro e quindi soggiorno in diversi hotel . Il Grifone mi ha colpito per la cortesia del personale , l’attenzione al cliente ( acqua gratis tutti i giorni in frigo ), la pulizia e la posizione . Sarà il ns punto di riferimento per futuri soggiorni a Firenze . Grazie di tutto PS : volevo proprio fare una critica direi che il parcheggio interno è un po’ caro
2025-01-03
The best things of this hotel is the staff, everyone was, nice gentile and helpful, but also the room was well made pleasant and nothing was missing.
2025-01-05
grazie soprutto ai ragazzi dellìaccoglienza e le donne di pulizie.
2025-01-03
Complimenti alla simpatia dei receptionist
2025-01-03
Grazie per la cortesia dimostrata: torneremo
2025-01-02
Cortesia ospitalità e gentilezza del personale e gradevolezza della struttura hanno reso il soggiorno molto piacevole
2025-01-01
Merci à la direction pour le geste commercial concernant le Spa
2025-01-01
Thank you for explaining the spa area and how to use and enjoy. Greatly appreciated staff calling a taxi.
2025-01-02
The spa downstairs was very relaxing and an excellent value. Loved it.
2025-01-01
We stayed in Florence/Firenze for 4 days, and after each day of visiting the museums, sights, etc, we always looked forward to a good night's rest, and your hotel did not disappoint us.
2025-01-01
They were kind and helpful when we left key card inside the room. Also, they even suggested place to visit with good view. Thank you for a very pleasant stay!
2024-12-31
Personal amabil. Ni s-au oferit multe informații utile pentru sejurul nostru din Florența - mulțumim!
2024-12-29
Vi ringrazio per la vostra cortesia e disponibilità
2024-12-28
Tutto ottimo i miei più sentiti complimenti a presto
2024-12-28
Sono stato Direttore generale di diciotto realtà di accoglienza ( alberghi, ostelli, ristoranti, servisol) su tre stazioni sciistiche nel Canton Ticino. Inoltre ho un passato di militare nella logistica. Mi permettero' in futuro, se lo vorrete, di avanzare qualche suggestione allo scopo di migliorare la già buona sistemazione dell'albergo. Cordiali saluti, Diego Spiazzi
2024-12-29
The housekeeping and breakfast staff were fantastic. Very attentive and friendly. First class service.
2024-12-28
Thank you to the front desk for arranging taxis for me every morning. Thank you to the wait staff at breakfast. You were always very attentive.
2024-12-28
Tutti Cortesi e disponibili.
2024-12-26
Staff molto cordiale, ho smarrito un oggetto e subito si è attivato per recuperarlo post-checkout.
2024-12-25
Grazie lo
2024-12-26
Thanks for the cooperation and easy check in and check out
2024-12-25
Great staying
2024-12-25
Grazie mille siamo stati benissimo
2024-12-23
Ringrazio davvero molto lo staff molto cordiali, siamo stati veramente bene.
2024-12-22
Grazie per l accoglienza e la disponibilità
2024-12-22
Grazie mille, tutto molto bello
2024-12-21
Thanks for the nice and comfortable accommodation!
2024-12-21
A very nice night!
2024-12-19
Grazie Mille di tutto, uno speciale ringraziamento per l'accoglienza, la simpatia e la professionalita' ad Amelia e Gloria. Tanti auguri di Buon Natale.
2024-12-19
Accueil très sympa. Et parlant français
2024-12-19
Grazie per laccoglienza
2024-12-19
Grazie di tutto
2024-12-16
Grazie per l’accoglienza, la cortesia e la professionalità. alla prossima.
2024-12-15
Grazie per la disponibilità e professionalità.
2024-12-14
Accoglienza ottima
2024-12-14
Thank you!
2024-12-14
Ci siamo trovati a nostro agio
2024-12-12
Complimenti
2024-12-09
mi complimento per il servizio, l'accoglienza da parte del personale cordiale, simpatico e competente
2024-12-08
Persone gentili , disponibili e professionali
2024-12-08
Gentilezza e professionalità.
2024-12-07
Complimenti per accoglienza e disponibilità del personale
2024-12-07
Complimenti per il servizio ricevuto.. Continuate così!!
2024-12-07
Siete sempre gentilissimi oltre ad essere professionali e inappuntabili. Grazie.
2024-12-06
Grazie per la disponibilità a tutto il personale, in particolare ad Asia che ha saputo soddisfare ogni nostra richiesta (anche non scontata)
2024-12-06
Complimenti per la gentilezza e ľaccoglienza dello staff
2024-12-06
Grazie per l'accoglienza e la disponibilità durante il nostro breve soggiorno e per la simpatia dimostrata alla nostra cagnolina!
2024-12-06
Das Personal war sehr nett und freundlich. Wir haben uns sehr wohl gefühlt.
2024-12-06
Personale educato, gentile e sempre disponibile
2024-12-06
Complimenti per tutto il personale gentile, disponibile e sempre attento all’accoglienza del cliente.
2024-12-06
Complimenti alla direzione per avere risolto subito il problema della sistemazione per un disguido con la camera grazie
2024-12-06
Complimenti! Personale cordiale e preparato!
2024-12-06
Mi sono trovata molto bene nel vostro albergo. È stato tutto al top per me. L'allestimento della camera dove ho alloggiato, con il comodo terrazzino aferente erano sempre pulite e al completo delle cose necessarie. Tutto il personale è stato gentile e professionale, ma anche molto disponibile con me. Ho apprezzato molto anche la disponibilità post checkout per il deposito dei bagagli, collocato comodamente accanto al ricevimento e custodito del tutto gratuitamente. La Spa era sempre accogliente. Lo spazio finestrato al piano terreno, con tavolini, poltrone e grande schermo TV per guardare le partite era sempre allestito gradevolmente. L'ordine era sempre mantenuto dovunque a dovere. Grazie davvero!
2024-12-06
Thank you for the first impression. Thank you Asia who helped us check in along with the manager Duccio.
Favoloso
Prenotazione e accoglienza
Aree comuni e servizi
Sistemazione
Benessere
Colazione e servizi di ristorazione
2025-09-15
Nice rooms, good location, easily walkable to the centre. Staff were very helpful.