Hotel Adler Cavalieri

2026-07-16

The lady who organises the breakfast has excellent people skills

2026-07-15

Sofia at the front desk is very friendly and helpful.

2026-07-13

Lovely hotel and staff very friendly. We had a great time.

2026-07-12

Thank you for a wonderful stay!

2026-07-12

Thank you for explaining the power outage on the 9th of July and the offer of the gelato in the evening. It did help improve our spirits and made us felt seen. We understand that it was something that was out of the hotels control.

2026-07-10

Every member of staff from the reception to the cleaners were extremely lovely, friendly and attentive to all our needs!

2026-07-10

Thank you all for making our stay very welcoming and providing great facilities and staff for all our needs whilst in Italy.

2026-07-09

We must say how wonderful your staff have been during our 4 night stay. Everyone was welcoming, helpful and polite, especially the breakfast staff!

2026-07-09

Gracias por el trato recibido , tanto por el front desk como por los camareros tanto del desayuno como del bar. Han sido, sobretodo los camareros, personas realmente amables, cercanas y agradables. Nos hemos sentido muy comodas

2026-07-08

Muchas gracias a todos los empleados que hicieron nuestra estancia más agradable

2026-07-08

The tall guy who works in breakfast was one of the best staffs ever. He not only found the tea I was looking for but also remember!

2026-07-06

Andre and Sofia were an excellent help to all of our questions, took care of any requests we had and were extremely welcoming and respectful. The entire staff is very friendly and helpful. We would totally choose this hotel again. Thank you all for a fabulous stay!

2026-07-06

Thank you for everyone , lovely place to stay

2026-07-04

We arrived 30 minutes before check in but we were allowed to go to our rooms, a pleasant surprise. It was also pre air-conditioned on our arrival. We were thankful to escape to summer heat. The front desk also offered to hold our luggage after check out and it was much appreciated. The spa was very easy to book through WhatsApp and led to an amazing relaxing couples vacation.

2026-07-04

Toutes les personnes rencontrées à la réception sont absolument géniaux et font un travail remarquable! Vous avez de la chance d’avoir d’aussi bons employés Merci pour tout

2026-07-05

The front desk staff was incredible. Umberto and Sofia offered assistance with anything we needed. The staff at breakfast was always very attentive and friendly.

2026-07-05

The facility was perfect and the staff was professional, friendly and helpful

2026-07-03

Perfect stay! Thank you!

2026-07-02

Umberto is great! Our recepcion was perfect, he is very attencion.

2026-07-03

Great stay at your hotel. Very nice and helpful staff, very clean and very good breakfast.

2026-07-01

Thank you. You staff are excellent without exception

2026-07-01

Staff was very kind and patient

2026-07-01

The young man who helped us at check in was very friendly. The management was able to respond positively to a request we had made regarding our room before we arrived. The cleaning staff did an outstanding job. I didn't attempt to use the WiFi or the Spa services so I have no comment on them.

2026-06-30

The reception and breakfast staff were kind and attentive.

2026-06-29

Complimenti per l'accoglienza che ci avete riservato, per tutte le informazioni e soprattutto per ogni sorriso, sempre ricambiato con piacere

2026-06-30

You have very good staff

2026-06-29

Vorrei ringraziare la direzione per la premura nel risolvere il problema, con il condizionatore, successo in tarda serata e risolto in breve tempo. Avere cura del cliente è una priorità ed il vostro albergo è stato il top. Torneremo sicuramente. Grazie.

2026-06-27

Grazie mille per la gentilezza e la disponibile di tutto lo staff

2026-06-28

Very friendly staff

2026-06-26

Excellent établissement, tout parfait

2026-06-27

Breakfast team each morning was phenomenal. Front desk staff was very friendly. Housekeeping did a phenomenal job.

2026-06-26

The front desk staff was very accomodating, friendly and helpful. The breakfast was beautiful, delicious and the staff were very attentive and friendly. I loved the old world charm.

2026-06-25

Umberto at desk was great and the whole breakfast crew was wonderful.

2026-06-25

Everyone went out of their way to be helpful and accommodating.

2026-06-24

Nice place.

2026-06-25

無料のお水を電話1本で迅速に部屋まで届けて頂いたり、不足した備品も気持ちよく追加して貰えました。フロントの方の対応も笑顔で素敵でした。ありがとうございました。

2026-06-22

The hotel was beautiful and we loved how everything smelled so lovely each time we entered the doors.

2026-06-20

We had the best stay while we were at your hotel. Everybody was so friendly and paid so much attention to our family. We know that it was hard with our family having three little kids, but everybody was so kind and generous and took such great care of us thank you so much for making our stay in Florence unforgettable!

2026-06-18

Front desk staff were amazing. Umberto shared incredible knowledge and made me feel at home /like family and not a guest. Staff in the cafe and housekeeping staff were wonderful as well.

2026-06-17

We would really like to compliment the staff team for their professionalism and friendliness

2026-06-16

Grandissimo staff, gentile e cordiale, sempre a disposizione e mai invadente. Un ringraziamento speciale a Cristian del Terrace Bar, bravissimo nel suo lavoro e persona di cuore. Altro ringraziamento speciale, alla signorina che mi ha portato per due mattine di seguito la colazione in camera (214) di cui non ricordo il nome perchè non ci siamo presentati, ma ci siamo abbracciati stamattina, lei si ricorderá sicuramente! Sei speciale! Un grande hotel perchè portato avanti da un personale di livello e umanamente attento, roba rara al giorno d’oggi. Grazie! Edoardo Lodi

2026-06-15

Ringrazio sentitamente per l'accoglienza e la disponibilità del personale.

2026-06-15

Thank you for the fantastic customer service.

2026-06-14

Every single member of staff that we met was wonderful. You made it the most enjoyable trip away that we have had. THANK YOU The hotel is beautiful and the staff are wonderful

2026-06-14

All staff were excellent.

2026-06-13

The Adler Cavalieri is truly a gem of a hotel. The staff genuinely is happy to see their guests and greet and help them. The property is gorgeous. My daughter and I spent time each afternoon in the solarium. We had nightcaps there, too. Breakfast had a vast number of choices; the staff happily made coffee drinks for each guest. The room was clean and comfortable. Thank you for a memorable stay. I shall recommend your property to my friends, and I will return again. Oh, the proximity to the train station is a bonus!

2026-06-13

The hotel is very nice & made our stay in Florence enjoyable!!! Grazie!!

2026-06-12

vorrei fare i complimenti innanzi tutto per la pulizia della stanza, poi una lancia a favore del servizio della colazione e soprattutto del personale

2026-06-12

Thank you for a pleasant stay it been our first visit to Florence

2026-06-12

スタッフさんの接客が良く、対応が素晴らしいホテルでした。

2026-06-10

Great service from Reception staff, Bar and breakfast team and housekeeping. Any future visits to Florence will be with you..

2026-06-10

Merci a la charmante receptionniste et au bagagiste

2026-06-11

Das Frühstück hat eine exzellente Auswahl und Qualität. Sehr nettes Personal.

2026-06-10

Umberto was very nice since our arrival as all the employees at the hotel! Breakfast lady a guy was also great! Room super clean!

2026-06-10

A great stay

2026-06-09

thank you for kind welcome and assistance!

2026-06-10

I would particularly like to thank the lady who works in the breakfast room, she was so welcoming always a smile, nothing too much trouble. it was lovely to meet her. Reception staff very helpful, very knowledgeable, and delivered with kindness. We met several from housekeeping who were very polite, always had a smile.

2026-06-09

Lovely stay at the hotel. All the staff were lovely and very helpful. I would thoroughly recommend. Thank you.

2026-06-09

Many thanks great stay.

2026-06-07

Very friendly staff!

2026-06-07

Buffet breakfast was well done. Plenty of nutritious selections with the exception of cold cereals. Looking for whole grain cereals low sugar.

2026-06-07

Wonderful hotel with an amazing staff

2026-06-08

Very good experience. Thanks.

2026-06-08

The take away breakfast was very generous. We appreciated the loan of the umbrellas.

2026-06-08

We had a great time. Your hospitality and staff are amazing. I will definitely visit again

2026-06-06

Thank you for your support and the amazing hospitality. I really enjoyed your hospitality and your amazing facilities.

2026-06-06

Hôtel propre et calme, chambre spacieuse, propre et calme, personnel accueillant, petit déjeuner varié

2026-06-06

Its was a wonderful experience the staff was so coorperative and humble .

2026-06-06

Very friendly staff Enjoyed our stay Lovely breakfast Beautiful cocktail bar Comfortable bed

2026-06-05

We had a wonderful time and thank you ❤️

2026-06-05

We are always very happy with theHotel Adler Cavalieri and the staff

2026-06-06

We book Adler Cavalieri once or twice a year for 1 to 3 overnights. That began with tour group bookings in the early 2000s. During the past 10 years, we are traveling without the tour groups and ALWAYS book at Adler Cavalieri. When ( and not often ) we have concerns regarding accommodations or services, the hotel is very quick and happy to correct any & all concerns. Hotel Alder Cavaliere is truly a high quality hotel.

2026-06-04

Excellent stay! Thank you very much!!

2026-06-04

Obrigado por tudo. Foi tudo ótimo.

2026-06-03

The lovely young lady who checked us in, Ricardo, Christian & Michel. Also Sofia. They were professional, kind, attentive, and knowledgeable.

2026-06-03

Die nette Dame beim Frühstück & Herr Christian sind wirklich sehr bemüht, allen Gästen weiter zu helfen und sind darüber hinaus sehr hilfsbereit und sehr nett, ein zusätzliches herzliches Danke an beide. Generell ist ihr Personal sehr nett, wir werden ihr Hotel gerne an Verwandte und Bekannte weiterempfehlen danke für den schönen Aufenthalt mfg Familie Klaffel

2026-06-02

Personale molto gentile.

2026-06-03

Our stay was absolutely wonderful. Great location, lovely hotel and room, and great staff. The lady co-ordinating breakfast was so nice, a happy smiling face every morning! If we had any questions about what to do or where to go they were immediately answered with great help. We cannot wait to return!

2026-06-03

The hotel features a stunning European-style decor with well-thought-out room layouts that I absolutely loved. The service was incredibly attentive, and every staff member was warm and welcoming. Housekeeping even left us delicious candies while cleaning our room. The breakfast offered an extensive variety of tasty options. Overall, I’m extremely satisfied and had a wonderful stay.

2026-06-02

A lovely hotel in a super location . No complaints at all . Will definitely recommend Clean and lovely staff and great room and breakfast

2026-06-01

Formidável

2026-05-31

A big thank you to all the staff. Everyone was wonderful, professional, and very well trained in hospitality and guest care. A special thanks to Umberto, who was exceptionally honest, organized, and incredibly kind. He truly made our stay even more enjoyable

2026-05-31

Receptividade, cordialidade

2026-05-31

the breakfast crew was very nice and helpful

2026-05-30

Wonderful young man at Reception during our stay. He was very kind and helpful. I believe his name was Umberto.

2026-05-30

Grazzie mille mille por ser atentos resolutivos, amables. Todo lo mejor para ustedes. Y para quienes viajamos con transporte publico excelente ubicación

2026-05-29

All the staff members were wonderful, friendly, and highly attentive. When I noticed mosquitoes in the room, they immediately sent a staff member to spray and install an anti-mosquito plugin device, which resolved the issue instantly. Also, whenever I ordered my coffee at breakfast, it was ready in seconds, and when I requested a taxi to the airport, it arrived within minutes. Since I relied on TripAdvisor reviews to choose this place, I will definitely write my own excellent feedback here because the result was truly wonderful. Thank you all! ​One last thing: although I had informed the management beforehand that we were celebrating our wedding anniversary, the room on the first day was not up to our expectations it had a strong odor and mosquitoes. However, on the second day, Umberto stepped in and completely fixed the situation for us

2026-05-29

All the staff were amazing! So welcoming and friendly. They truly made it a pleasant experience. If I ever come back to Florence, I would plan to stay here again! Thank you so much!

2026-05-28

Al personal tanto de la recepción como de la limpieza

2026-05-28

Très bel accueil, très bon service , très belle chambre

2026-05-29

Your kindness and patience with non-Italian speaking travelers is appreciated. I never saw housekeeping which was a very professional touch yet not necessary. Air conditioning kept room cool and very much enjoyed our aperativo at the rooftop bar on Monday 5/25/26 (our bartender spoke fluent Spanish which was delightful). He made us feel at home and we were disappointed he was not there the rest of the week. Your breakfast hostess was super accommodating and attentive. The hotel is beautiful and well kept and the elevator is appreciated. We hope to return some day but will recommend to our friends and encourage our travel agent to recommend you.

2026-05-28

Very friendly staff, also helpful. Felt at home. Had a very nice time.

2026-05-28

Perfect

2026-05-27

Agradecemos la cordialidad y buen servicio de todos quienes trabajan en el hotel. Muy amables y serviciales. El servicio de desayuno superó ampliamente nuestra expectativa. Gracias

2026-05-26

All staff were very helpful, and I cannot wait to return on my next stay in Florence

2026-05-27

Thank you for a very hight quality of your services :D

2026-05-26

Umberto up front and all of the wait staff in breakfast and bar were amazing !

2026-05-26

Todo el personal muy agradable y eficiente

2026-05-26

Congratulations to all team.

2026-05-23

Thank you for a very pleasant stay which we enjoyed. We found all the staff very helpful and pleasant. We enjoyed the terrace area and the free coffee, juice and cakes do make a difference. The hotel cleanliness was most impressive both in the public area's and in our room. We would not hesitate to recommend the Adler to friends and family. Keep up the good work. Thank you

2026-05-24

Bonjour nous avons sejournee a votre hotel dernièrement nois avons apree ier a7 plus haut point notre chambre avec balcon qui donne un cachet et un charme a notre sejour .

2026-05-23

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2026-05-23

grazie

2026-05-22

The accommodation was superb and the kitchen was armed to the teeth 😄. We get every facilities here including AC, heating, fully equipped kitchen, cleaning service. Location was perfect to explore the city on foot

2026-05-22

Staff in the reception were very polite and professional. It made me feel welcome.

2026-05-22

Todos foram muito gentis , educados e atenciosos ! .

2026-05-21

Grazie di tutto!

2026-05-21

Everything was perfect! A special compliment to the breakfast team that were so kind and receptive!

2026-05-21

Very welcoming, very comfortable bed, it was a great place to stay for visiting the city.

2026-05-21

Very friendly, comfortable stay. Thank you.

2026-05-21

It was a pleasant stay.

2026-05-20

Thank you to Sofia and Ricardo specifically. But all staff is great!

2026-05-19

Wonderful stay in Florence with a perfect location, clean and comfortable rooms, an excellent breakfast, and exceptionally warm staff — especially Sepideh, who went above and beyond with fantastic local tips for sightseeing and dining

2026-05-19

Respond to customer’s complaints quickly since our first night did not sleep well due to the cold room assigned, but the problem was solved in a timely manner. Thanks to the management team for their can-do support!

2026-05-17

The cocktail staff weredelightful and very helpful. Also the reservation desk followed up on an issue, resolved it and notified us soon after we left. We could not have asked for better service

2026-05-17

Gracias por la atención

2026-05-16

Grazie alla Direzione

2026-05-16

Special thanks to Viola (breakfast), Michael (bar), and Sipedih (front desk) for beginning and ending our days with warmth, hospitality, and smiles!

2026-05-17

Micheal at the bar Viola at breakfast Sipedih at front desk

2026-05-16

Thank you for making our vacation phenomenal

2026-05-16

Muy buena atencion desde la recepcion en especial al Colombiano un fenomeno todo muy bien me resolvieron el alargue de la estadia que fuimos por salud de mi hermana.y muy buena la atencion en el. Desayuno por parte del Jefe y te.pido que le recuerdes que le anticipe el triunfo de labñ Fiore en su visita a la Vecchia Signora. GRACIAS

2026-05-15

Every staff member I encountered exhibited a high level of knowledge and professionalism. It was a pleasure to be served by all of you.

2026-05-15

Reception staff are all very good and Michelle at bar was excellent

2026-05-14

All the staff were very helpful and really wanted to help us with everything we requested of them..Please pass on our thanks to everyone.A special thanks to Luca for taking pride in getting our coffee order correct each day even when I changed my mind sometimes! An enjoyable stay.

2026-05-14

Thank you for the polite way you dealt with our concerns.

2026-05-15

The staff , hotel and breakfast were fantastic! I probably won’t return to Italy again but I will definitely recommend you to friends

2026-05-15

The staff were very nice

2026-05-14

All staff lovely. Happy dark haired lady at breakfast. Lovely bar man. Reception staff so helpful Hotel is immaculate. Huge thanks to incredible cleaning team Only issue was breakfast often so much missing think guests all decended at same time !!

2026-05-15

Lovely hotel so clean and staff very helpful

2026-05-15

0

2026-05-14

Staff welcoming and friendly. Made us feel very much at home

2026-05-14

The management was very pleasant and helpful.

2026-05-13

Thank you for the attention during the breakfast

2026-05-13

The staff was very supportive, friendly and professional.

2026-05-13

Thank you to all the staff at hotel Adler Cavalieri for a wonderful stay, and for all your great restaurant recommendations.

2026-05-12

thank you for very clean and beautiful room. The breakfast was delicious.

2026-05-12

your staff is amazing

2026-05-11

Helpful staff and lovely clean and quiet rooms

2026-05-11

Wonderful concierge service.

2026-05-11

All staff were welcoming and polite

2026-05-11

Nos hemos sentido como en casa

2026-05-11

Thanks are due to the reception stafffor their assistance and recommendations Their knowledge of the city was good and reliable

2026-05-10

Tutti molto cordiali e disponibili

2026-05-11

Friendly helpful staff . Lovely large room with comfortable beds. Only issue is the noise from the adjacent bedrooms can be a disturbance in the middle of the night. This did not however affect my enjoyment of my stay in your hotel. Excellent location.

2026-05-10

I loved the breakfastroom and the staff there!

2026-05-10

Thanks for super friendly service!

2026-05-09

Thank you

2026-05-09

Very friendly and helpful personal.

2026-05-10

grazie per la gentilezza ed accoglienza

2026-05-10

We found this hotel to be well presented, comfortable and clean. We also used the undercover/garden area - we consider it a big bonus.

2026-05-08

All staff from front desk Andrea, Umberto, Sofia, breakfast folks and maids( I never saw but work was evident) they were awesome friendly professional and very helpful!!!!

2026-05-09

Très bon accueil chambre très propre le personnel est a l'écoute juste un bai mol mettre des chaînes en français plus de chaînes autrement tout Aite impeccable très beau hôtel on reviendra

2026-05-08

Molto bravi gentili e professionali

2026-05-07

Sofia was lovely! So helpful

2026-05-06

The staff at the hotel was great. They really made our stay very enjoyable.

2026-05-05

We had a great stay! All staff was very kind and helpful! See you again🤗

2026-05-05

Muy bueno todo

2026-05-04

The front desk staff was friendly and efficient.

2026-05-04

We found the hotel, across the board, very nice. The staff was without exception, fantastic. Sorry that our friends in the room upstairs called their room weird and complained to you. I found the location and setup of their room to be charming.

2026-05-03

Merci à toute votre équipe, c'était vraiment super. Vos équipes sont au top !

2026-05-03

La señora que atendía en el desayuno fue muy amable.

2026-05-02

hotel muito bem localizado, limpo e com café da manhã maravilhoso. fuincionários super atenciosos, sobretudo o que fica no café da manhã. Vale muito a pena, com certeza, retornarei.

2026-05-02

I have stayed here on my trips over the years and my reservation is always on file. Other hotels seem to lose reservations, which is very annoying. something new this trip was a prosecco drink at the bar. However I returned to the hotel too late, would be nice if this could be taken to your room

2026-05-03

It was a great stay, the reception staff is wonderful

2026-05-02

Excellent stay thank you

2026-05-01

All the staff in reception, at breakfast and the cleaner were friendly and polite.

2026-05-02

Tout était parfait et nous avons loué le spa pour une heure et ce fut un grand moment de détente.

2026-05-01

I would like to give a shoutout to the staff of the buffet breakfast. They were all very accommodating! And also, to the housekeeper for always making our room tidy and towels fresh. Grazie Mille!

2026-05-01

Merci beaucoup pour cette accueil chaleureux et qu’elle belle Hôtel

2026-04-30

We had a wonderful stay! The hotel was quiet and pristine and comfortable. Amenities were spot on and we felt well looked after. The welcome prosecco and the voucher were a very thoughtful touch.

2026-04-30

The staff were kind and attentive, and I was very satisfied with the location—it’s close to the station—and the facilities. I was looking forward to breakfast, but unfortunately I couldn’t eat it because of a sudden commitment. I’d like to stay here again.

2026-04-30

Front desk folks very welcoming and efficient.

2026-04-30

Alla reception e al personale del bar per la professionalità e la gentilezza.

2026-04-29

The staff on reception were so helpful we were very impressed and grateful

2026-04-28

Pleasure to have chosen your property for my holiday.

2026-04-27

Thank you to the people on the front desk very keen to help thank you to everyone’s to make our staying pleasurable

2026-04-27

To the guys at a breakfast room: Thank you for your service, specially to the cuban guy.

2026-04-27

Tuvimos una estadia optima. Muchas gracias

2026-04-28

All staff very polite and helpful

2026-04-27

Upon arrival , they had put our luggage in our apartment and had kept it , though we had reached much earlier then check in time

2026-04-28

Alles hat bestens geklappt. Das Personal war sehr freundlich. Gerne empfehlen wir das Hotel Bekannten und Freunden weiter.

2026-04-28

Todo perfecto volveré a Florencia muchas gracias

2026-04-27

Agradezco al equipo de limpieza lo bien que lo hacen y el detalle de abrir la cama 🥰

2026-04-28

Very comfortable and enjoyable. The staff were all pleasant and polite. Good value and reliable, respectful service.

2026-04-26

Tutto il staff rera straordinario. Ci siamo sentiti viziati! Grazie di cuore.

2026-04-26

Muy amable el personal de recepción, bar y desayuno

2026-04-25

Front desk service was perfection; breakfast was delicious and very comfortable.

2026-04-25

Vert good

2026-04-26

To all staff ,, were welcoming and helpful

2026-04-24

Thank you everyone for your kind and friendly service throughout my stay. You all went above and beyond to help me when I had questions or needed help. My room was nice and quiet and the breakfast service was excellent. If I am lucky enough to come back to Florence one day I will stay here again.

2026-04-24

Good service, pleasant staff.

2026-04-23

The staff were lovely - honestly they couldn’t of helped more

2026-04-24

Thank you for a lovely stay. Please see my text earlier.

2026-04-23

Wir haben den Aufenthalt sehr genossen. Die Ausstattung, die Lage des Hotels und das Personal waren einfach großartig. Wir hatten ein Balkony-Zimmer gebucht und waren seehr glücklich, dass wir sogar eine wunderschöne Terrasse in unserem Zimmer hatten. Es war Zimmer 113 und wenn wir noch einmal zu Ihnen nach Florenz kommen werden, möchten wir auch gerne wieder das Zimmer 113 bewohnen.

2026-04-22

Please pass on thanks to your team, the staff on reception were very helpful and the hotel was very clean and the team in the breakfast room were very friendly and offered great service

2026-04-22

Thank you for an exceptional stay! The rooms and common areas were incredibly comfortable, with delightful attention to details like the pleasant scents throughout. The staff at reception, the bar, and especially the breakfast team were wonderfully kind and welcoming.

2026-04-23

Super

2026-04-23

Sehr freundliches Personal

2026-04-21

thank you for the hospitality

2026-04-21

All the staff were friendly and welcoming. I congratulate you on your choices of team members

2026-04-22

More explanation on how Air con in room works no information provided

2026-04-21

There is nobody to name particularly, as ALL staff were extremely polite and helpful. Not one member of staff was rude to us in any way, and you should all be proud of that

2026-04-21

Reception and bar staff were very welcoming. The free drink on arrival is a lovely touch,

2026-04-21

staff all very attentive and friendly.

2026-04-20

Tutto perfetto da Voi. Complimenti.

2026-04-19

Il gente Que lavora molto gentile bravo!

2026-04-19

Ottima gestione e personale all'altezza.

2026-04-18

It was wonderful stay, thank you to all the staff!

2026-04-18

Merci beaucoup pour votre accueil. Tout le monde a été très professionnel.

2026-04-19

Very good service!

2026-04-16

I più sinceri complimenti a tutto il personale chi mi ha accolto e seguito con gentilezza, cortesia ed attenzione. In particolare, il personale della sala colazione (il Signore del bar) mi ha fatto sentire a casa con il suo fare affabile, empatico ma sempre educato ed efficiente. Il vostro agire è stato il punto di forza del mio soggiorno nella vostra struttura o meglio nostra casa.

2026-04-17

Siete stati tutti gentilissimi Grazieeee ❤️

2026-04-16

The waiter at breakfast was magnificent. Very welcoming reception staff

2026-04-16

Thanks very much for a lovely stay. Wonderful hotel and staff

2026-04-16

Friendly and helpful staff

2026-04-15

The staff was fantastic. The amenities were great though we did not have time to use most of them.

2026-04-15

Personnel très accueillant, Hotel très propre, petit déjeuner parfait!

2026-04-15

The hotel is immaculate. The linen and girl exceptionally crisp, white and clean. All the staff were superb. Our only small criticism was the limited hot option at breakfast. Otherwise, I would have scored a 10/10 Thank you for making my first time in Florence so pleasurable!

2026-04-16

Wir waren vom 12. - 15. April zu Gast und haben uns sehr wohl gefühlt. Das Zimmer hat uns sehr gefallen, ebenso der Frühstücksraum. Der Service war sehr freundlich und zuvorkommend. Wenn wir mal wieder nach Florenz kommen, sind Sie die erste Adresse. Großes Lob an alle. Ich gehe davon aus, dass die Bewertung 10 für optimal - bestens steht. Viele Grüße Ewald Boch und Burkhard Lenz

2026-04-15

Friendly clean good atmosphere

2026-04-16

We had a lovely stay, thank you so much!

2026-04-15

The front desk staff were polite and friendly providing information and assistance when needed. Room cleanliness was first class. Overall, first class.

2026-04-15

Staff are very polite helpful and courteous at all times. Breakfast staff particularly good and welcoming thank you to all concerned for a very comfortable stay

2026-04-13

Thanks you:)

2026-04-12

Grazie , una bellissima esperienza,, ritornero'

2026-04-11

We have just returned from a 4 night stay and had a wonderful time. Every staff member was very helpful, polite and kind. The hotel location was fantastic to explore Florence and the hotel was very clean and comfortable.

2026-04-12

El mejor hotel en el que he estado en mis viajes. Muy comodo y la atención excelente. Altamente recomendable. Es la tercera vez que me alojo en el Adler Cavalieri y no pienso cambiarlo en mis próximos viajes

2026-04-11

Muchas gracias por su simpatia y profesionalidad

2026-04-12

Simpatia e disponibilidade dos funcionários.

2026-04-10

The staff in general, whoever we encountered were professional, accomodating and friendly. Particular thanks to the tall gentleman in the breakfast and on reception Sepideh (Louis sends his best wishes as she was not there to wish goodbye too )

2026-04-10

The breakfast's guy. Very kindness.

2026-04-10

Our host that checked us in was awesome. Loved we could drop our bags and go knowing they were safe. Host at breakfast was very accommodating. Terrace bar tenders were fun and courteous.

2026-04-09

I would like to thank you for kindness during our stay. You were so friendly and helpful, making our holiday unforgettable.

2026-04-09

Estuvieron atentos a nuestras necesidades.

2026-04-09

Muchas gracias, su atención fue excelente.

2026-04-08

Grazie per aver reso il nostro soggiorno a Firenze indimenticabili e per tutte le attenzioni che avete avuto per noi e per la nostra bimba. A presto.

2026-04-07

Personale disponibile e gentile

2026-04-08

Thanks for lovely stay at your hotel. Everything was perfect, staff were all lovely and very friendly and helpful. Recommend to anyone visiting Florence

2026-04-08

Thank you for your kindness and attention!

2026-04-07

Ci siamo davvero sentiti viziati e coccolati! Il plus della struttura è davvero il personale, sempre con un sorriso

2026-04-06

Just a quick word of thanks for everything. Really enjoyed my stay - including a lovely surprise Easter egg left in the room on Easter Sunday.

2026-04-07

Thank you!!

2026-04-06

Reception was great and very helpful. Very glad to have stayed here. Also, the bar was a great experience as well.

2026-04-06

Très bel hôtel emplacement, idéal pour la visite Personnel d’une extrême gentillesse et à l’écoute Le café avec quelques viennoiseries disponibles jusqu’à 17h est très appréciable Rien à dire, tout est parfait

2026-04-04

Todo muy bien muchas gracias

2026-04-05

Truly loved the hotel it was just what we wanted abd needed. Very good staff very good facilities absolutely loved it and will highly recommend

2026-04-03

Tout a été parfait. Le personnel est très gentil, serviable, souriant et accueillant. Si nous devons revenir c’est cet hôtel que nous choisirons et celui que nous recommanderons à nos amis ou famille.

2026-04-03

Todo perfecto

2026-04-03

Very pleasant and friendly staff

2026-04-02

Gracias por la amabilidad en todo momento y por parte de todo el personal.

2026-04-02

Very friendly staff, very good service at breakfast

2026-04-02

Alle Mitarbeiter waren sehr zuvorkommend und sehr freundlich. Vor allem Umberto aus dem Frontoffice war besonders serviceorientiert und aufmerksam.

2026-04-02

Thank you for the very nice stay in Adler

2026-04-02

Destacoa atenção e cuidado de todos que jos atendersm.

2026-04-02

Danke für einen mega tollen Aufenthalt bei Ihnen

2026-04-01

All staff were friendly throughout our stay and very helpful

2026-04-01

Thankyou very much. We had a good time.

2026-03-31

The staff was kind, courteous and helpful at all times.

2026-03-31

Thank you to viola and Rihab for serving food and providing coffee and take care of us well And also like to thank the person who helped us with luggage to our room 218.

2026-03-30

Sehr höfliches Personal, tolles Hotel, sehr sauber und sehr zentral gelegen.

2026-03-30

I would like to thank the hotel team, they are great, so sincere, so friendly. Thank you so much for all the hospitality.

2026-03-28

Very welcoming andhelpful

2026-03-28

Muchas gracias, el hotel y todo muy bueno

2026-03-27

This trip was a belated birthday present and the hotel surpassed our expectations in all respects. All staff without exception were polite, warm and friendly. We will most definitely be staying with you again the next time we visit Florence.

2026-03-28

Thank you to all your staff. Everyone was friendly and very helpful.

2026-03-27

Thanks to the concierge and cleaning staff

2026-03-27

The breakfast Team rocked!

2026-03-28

It was an excellent stay/ very efficient and friendly Staff. Lovely clean and tidy room. Excellent Breakfast

2026-03-27

Accueil très sympathique. Personnel très impliqué et agréable. Ce séjour a complétement répondu à nos attentes.

2026-03-26

Personnels très sympathiques

2026-03-26

Literie exeptionnelle. Personnel au petit soin.

2026-03-25

Excelente

2026-03-25

Особое спасибо Лука, за профессионализм, доброе и вежливое отношение и прием гостей на завтраке.

2026-03-24

Merci pour tout. Séjour parfait. Personnel très aimable et serviable. Brigitte et Thierry

2026-03-25

Υπέροχο ξενοδοχείο και υπέροχη διαμονή!!!! Ευχαριστούμε πολύ!!

2026-03-24

NOs encanto, el personal fue fabuloso encargandose de las maletas antes y despues, y haciendo el esfuerzo de hablarnos en español. El desayuno exquisito de los mejores que he probado y la atención con la fresita fantastico, volveremos a florencia y nos alojaremos en este hotel.

2026-03-23

Tutti molto gentili, da Sig. che ci ha aiutato con le valige, alla Signora alla reception e al perdonale per la colazione. Veramente gentili e professionali!

2026-03-22

Thank you for making my partners 60th birthday so special in Florence.

2026-03-21

Your staff is very friendly and polite, helpful and accommodating! Especially Umberto in the reception is an excellent young man, genuinely polite and always willing to help, suggesting things to do and places to visit in the city, making calls and reservations on our behalf. Please extend to him our best regards and many thanks! Overall our stay was very pleasant and the very good location of the hotel helped us move around the city center very easily. If we visit Florence again in the future, you will be our first option for accommodation.

2026-03-20

All members of the hotel staff were friendly, helpful and professional.

2026-03-21

Every member of staff we encountered were friendly, welcoming and helpful.

2026-03-20

We had the most wonderful stay! The hotel staff were incredible, including (but not limited to): Umberto at reception, Genevra and Michele in the terrace bar, the host at breakfast (I’m so sorry I don’t know his name), Viola at breakfast! We were so pleased with everything the hotel had to offer and would return in a heartbeat!

2026-03-19

Thank you for making us feel so welcome at your hotel

2026-03-20

Excelente servicio

2026-03-18

We really enjoyed our stay in your hotel. Thank you.

2026-03-19

Friendly and super service mindes all over!! Reception, cleaning, breakfast😃😃

2026-03-17

Obrigado pela atenção e pela prestividade no atendimento de todos

2026-03-16

Il soggiorno ci è piaciuto molto. Abbiamo apprezzato in particolare la gentilezza dell'addetto alla reception che ci ha registrato e ci ha aiutato nei nostri tentativi di parlare italiano. Il personale della reception è stato eccellente. La signora che si occupava della colazione ci ha riservato un'accoglienza calorosa e un servizio eccellente.

2026-03-17

We have already reviewed in my wife’s name. Excellent staff, especially the male receptionist who helped us with our Italian speaking and the female staff member who oversaw breakfast. They were warm, kind and professional.

2026-03-16

Excellent service - very positive, from breakfast to reception, I have NO complaints or not even the slightest issue. You are the best.

2026-03-15

Grazie per tutti

2026-03-15

Todo el personal ha sido muy amable y servicial. Tanto los chicos/as de recepción como camareros de bar y desayuno y camareras de pisos. El hotel ha sido muy cómodo para nuestra estancia familiar.

2026-03-16

Thank to all the receptionist staff for a warm and friendly welcome!during our stay. Loved the hotel, spacious room and great location for exploring Florence. Added bonus very close the the tram stop and railway station, which are just 10’mins away.

2026-03-16

El personal es estupendo, me he sentido muy cómoda en mi estancia allí.

2026-03-16

C’était parfait, un séjour magique

2026-03-16

Erstklassiges Personal, sehr freundlich und hilfsbereit.

2026-03-16

Complimenti alla gentilissima Sepideh ( credo si scrivi cosí)

2026-03-14

Todo perfecto

2026-03-15

Thank you for the front desk receptionist name Umberter who is very patient and helpful for all information we need. We so appreciate for his help and highly recommend his services for everyone stay in this hotel

2026-03-14

Grazie per la disponibilita'

2026-03-14

Super liebe Frühstücks Personal

2026-03-13

The welcome champage was nice. It allowed me to meet other guests after my long day and was a treasured experience from my visit.

2026-03-14

To all thanks to you for your help and support.

2026-03-12

I ns complimenti vanno a tutto lo staff dell'Adler, soprattutto a personale che si occupa del servizio colazione. Sono tutti gentili,attenti e ci coccolano

2026-03-12

mi sono trovato bene, a parte la TV... complimenti alla qualità della colazione

2026-03-13

Hermoso todo . La verdad una experiencia muy linda ..

2026-03-11

I needed help with equipment I had hired to the room for my husband's disability and the stay were helpful and friendly

2026-03-10

Molto gentile e disponibile tutto lo staff, dalla reception, alla colazione, ai ragazzi delle valigie.

2026-03-10

Breakfast team were great. So welcoming and friendly great start to the day

2026-03-11

The Breakfast team are excellent (a tall gentleman and a dark haired lady) - both very helpful and friendly - a credit to your hotel.

2026-03-10

Gentilissimi tutti e pulizia top

2026-03-09

Mia moglie Nadia Sgherzi ha pubblicato una recensione pubblica a riguardo.

2026-03-09

An extremely pleasant stay the staff were very competent and professional

2026-03-08

Cordiali, disponibili, è sempre sorridenti

2026-03-08

Thank you for everything, we love to be in Florence and Hotel Adler. Your personelles were definetely kind.

2026-03-06

Die Mitarbeiter sind alle sehr freundlich und bemüht. In allen Bereichen

2026-03-07

Excellent stay

2026-03-05

Merci pour tout, votre accueil était plus que parfait!

2026-03-03

Grazie di cuore, sono stati giorni magici a Firenze. Grazie a Umberto, che è stato incredibilmente gentile, a Lucca, un vero professionista e così attento a tutto, e al mio amico Antonio, una persona meravigliosa. Un abbraccio enorme da Malaga!

2026-03-03

thank you!!!

2026-03-03

Graciaaaaas mille

2026-03-01

Ringrazio tutti lo staff per la disponibilità e cortesia.

2026-03-01

le personnel de l'accueil était parfait

2026-02-26

Thanks！

2026-02-25

Gostei muito do Hotel ! Atendimento muito bom e pessoal muito simpático e competente. E apartamentos confortáveis e bom café da manhã..

2026-02-24

Complimenti per la cortesia del personale

2026-02-23

vorrei ringraziare tutti per la gentilezza

2026-02-23

grazie per l'accoglienza da parte dei vostri addetti molto professionali, disponibili e gentili

2026-02-22

Veramente bravi gentili e cortesi

2026-02-23

The taiwan boy at the reception is wonderful

2026-02-22

Personale altamente professionale e soprattutto cordiale

2026-02-21

Remerciement à tout le personnel accueil et petit déjeuner

2026-02-19

Reception were were very good, very welcoming. As was the head waiter in the breakfast room. Said hello to me by name each morning, these are the small things that guests remember

2026-02-17

A special thanks to Ally from the front desk. She was extremely kind and nice to us and made our time in Florence pretty enjoyable.

2026-02-17

staff attento e premuroso

2026-02-17

Polite reception, shown to our rooms. Brilliant breakfast and staff. Very well kept premises. Thank You.

2026-02-15

thanks

2026-02-13

El personal muy amable y atento, sobre todo Andrea que siempre tiene buenas recomendaciones

2026-02-13

Es war ein Traum, einfach perfekt, vielen lieben Dank für die nette Gastfreundschaft, man fühlt sich von Anfang an wie bei Freunden👍👍🙋🙋🙋😊😊😊😘😘😘

2026-02-14

Vielen Dank für die Gastfreundschaft, es war wie bei Freunden und wie heimkommen!!! Wir kommen sicher wieder, dieses Hotel ist nur weiter zu empfehlen 👍👍👍🙋🙋🙋🙋🙋

2026-02-14

Reception and breakfast need special mention

2026-02-13

Grazie molto per la vostra accoglienza ed il cioccolato per San Valentino ! Grazie anche per esservi occupati del nostro cambio di camero in seguito al problemo segnalato.

2026-02-09

I would just like to say thank you. Everyone we had dealings with at the hotel were friendly and courteous. We had a very pleasant stay.

2026-02-08

Personale attento e cortesissimo

2026-02-08

Staff eccellente, e molto gentile. Sempre pronto per ogni chiarimento o bisogno.

2026-02-09

El personal nos atendió estupendo, tanto en recepción, como en el bar y en el desayuno. Atentos, amables, cordiales y siempre solucionando o siendo efectivos.

2026-02-07

no

2026-02-08

Grazie di tutto. Soggiorno perfetto.

2026-02-07

Grazie per lo splendido soggiorno

2026-02-06

Many thanks for our magical stay in Florence. Your hospitality was exceptional. We enjoyed every moment. Much appreciated, thank you.

2026-02-04

The decorations of the hotel is enchanting.

2026-02-03

Excellent quality hotel with great service staff. Conveniently close to the train station and major tourist attractions.

2026-02-02

Thanks to alli at the reception

2026-02-03

Ali (the receptionist) was great - one the of the best service providers I've met in hotels.

2026-02-02

Reception staff from arrival to departure very attentive I felt like home for 10 days. Equally same level of attention at breakfast . I’m a solo traveller in remission of cancer and the hotel staff made my ten days so special. Thank you. X

2026-02-01

Staff estremamente educato, gentile e sempre disponibile. Grazie!

2026-02-02

Complimenti

2026-01-31

친절합니다.

2026-01-29

Excelente atención del personal, desde antes de alojarnos hasta el último minuto, siempre buen dispuestos!!

2026-01-28

Gentilissimi e chiarissimi

2026-01-29

Gostaria de agradecer à gerência por toda gentileza que nos proporcionaram... eu e meu marido estávamos comemorando 30 anos de casados, e o hotel foi muito simpático nos proporcionando upgrade de quarto, além de decorar nossa cama com pétalas de rosas e deixar um lindo recado nos parabenizando. Grazie mille a tutti il team!!

2026-01-29

Dankeschön für den angenehmen Aufenthalt. Besonders die Mitarbeiter und Mitarbeiterinnen beim Frühstück waren sehr freundlich.

2026-01-28

Grazie per la gentilezza e per il servizio e la sistemazione di qualità!

2026-01-27

Pięknie dziękuję! Fue increíble, muchas gracias.

2026-01-26

Thank you very much to the front of house, particularly the very helpful morning receptionist, always happy to see me and put a smile on my face.

2026-01-27

Thank you for the kind welcome and for the smooth organization throughout our stay. Everyone was extremely professional. Grazie per la cortese accoglienza e per l’ottima organizzazione durante il nostro soggiorno. Tutti sono stati estremamente professionali.

2026-01-25

Soggiorno piacevole. Hotel confortevole e Personale efficiente e cortese.

2026-01-26

Had a wonderful stay for my 60 birthday all staff wonderful beautiful room

2026-01-24

Personale dotato di grande cortesia e disponibilità.

2026-01-24

Thank you for a very comfortable stay, very reasonably priced and great location for a solo traveller.

2026-01-22

Ringrazio per la cortese accoglienza e per la disponibilità a soddisfare le nostre necessità. Un caloroso complimento a tutto il personale sempre attento, disponibile e gentilissimo.

2026-01-22

Muchas gracias. Nuestra visita fue muy grata ¡!

2026-01-23

El personal fue muy atento, desde nuestra llegada en la recepción, y durante el desayuno muy atentos a nuestras necesidades. Hicieron de nuestra estancia una experiencia única y muy agradable. Muchas felicitaciones, nos encantaría volver pronto.

2026-01-22

Ottimo sevizio quello che fornite. Personale molto gentile. Apprezzabile rifornire il cliente di acqua alla partenza

2026-01-21

È una struttura molto calda e accogliente, ambienti comodi e personale molto gentile e disponibile. Siamo state felici di avervi conosciuti!

2026-01-21

Personale gentile e preciso, colazione super, posizione ottima. Molto bene!

2026-01-21

Nos encantó el hotel, es calido, comodo y flexible. Servicio: tod@s muy atentos y nos ayudaron a comunicarnos y a resolver nuestras necesidades. la ubicación es perfecta para conocer florencia, definitivamente me volveré a hospedar aquí y lo recomiendo ampliamente.

2026-01-20

Super

2026-01-20

Lovely stay, thank you to you and your staff.

2026-01-20

Friendly staff....

2026-01-19

Grazie per la vostra gentilezza e presenza!

2026-01-19

Grazie infinite alle receptionist che sono state molto cortesi ed empatiche in particolare con mio figlio Leonardo

2026-01-18

Thanks

2026-01-18

particolarmente coretesi e disponibili gli addetti alla reception e al bar

2026-01-18

excellent staff attitude

2026-01-17

Thank you e grazie Ally. She is super nice and made us feel welcome and comfortable.

2026-01-16

Complimenti per la gentilezza e disponibilità del personale alla reception e per chi gestisce la colazione

2026-01-15

Thank to the breakfast personel and front reception, who were in al aspects wonderfull

2026-01-16

Everything was perfect.

2026-01-15

Desidero ringraziare lo staff

2026-01-13

Deepest gratitude for the honesty and trustworthiness of your reception staff as we forgot valuable when we checked out. We were given the opportunity to recover following safe practices.

2026-01-13

Merci pour la gentillesse du personnel et la proprete de l’hotel en general et la qualite du petit dejeuner.

2026-01-14

The staff has been particularly pleasant and professional

2026-01-13

Tutto semplicemente perfetto.

2026-01-13

Gentilezza e disponibilità

2026-01-13

Gentilezza competenza e disponibilità per ogni problema

2026-01-12

grazie di tutto siamo stati molto bene

2026-01-12

Location a la altura de las espectativas de calidad, elegancia y distinción para una ciudad como Florencia. Tutto perfetto!!!

2026-01-12

Thank you

2026-01-12

Apprezzata la vostra cortesia e disponibilità

2026-01-13

El hotel ha sido una grata sorpresa. Una joya en el centro que mantiene su esencia. Las habitaciones estaban muy limpias y cuidadas.

2026-01-13

La stanza e la struttura tutta molto puliti, stwnza ampia, personale gentilel ed accogliente

2026-01-11

allo staff

2026-01-12

Grazie per l’accoglienza, gentilezza di tutto il personale con cui abbiamo avuto contatto

2026-01-11

Grazie per l’ottima ospitalità

2026-01-10

siete fantastici, le ragazze della reception le numero uno!

2026-01-09

Thanks to the front desk and their quick responses via text. Also huge thanks to the cleaning staff. Very kind and respectful.

2026-01-09

Complimenti

2026-01-10

I would like to mention the excellent service from the reception staff, especially a Brazilian woman named Ally (if I'm not mistaken) who, in addition to being excellent, careful, and insightful, is also interested in our questions and concerns, guiding us in the best possible way to solve these problems.

2026-01-09

Parabéns a Ária, a atendente da recepção, ela fez toda diferença e entendeu toda as nossas necessidades. Parabéns 😀😃

2026-01-08

Ringrazio la disponibilità e la cortesia di tutto il personale sempre gentilissimo grazie

2026-01-08

Ottima struttura e personale gentilissimo!

2026-01-08

Nagyon csodálatos volt minden és rendkívül kedvesek!

2026-01-08

Grazie

2026-01-07

Thanks to the front desk staff for being so nice, friendly and professional

2026-01-07

Thanks for evwrybody that helped us during our stay

2026-01-06

Complimenti per l’educazione e la disponibilità del personale

2026-01-06

Grazie per tutto.

2026-01-05

Ottimo rapporto qualità prezzo, staff gentilissimo. Torniamo sarmpre qua quando soggiorniamo a Firenze

2026-01-06

Primera vez en vuestro hotel y mi estadía con ustedes fue de primer nivel. Muchas gracias por vuestro servicio.

2026-01-05

I’m incredibly impressed with Luca at the breakfast bar. I went there early this morning with my son and daughter-in-law. She is living with Celiac disease and is very sensitive to gluten. He was helpful to direct to gluten free food, but then noticed she left without eating. We had tried explaining her extreme sensitivity but wasn’t sure it made sense as we only speak English. After they left he asked me to explain again and was very eager to help once he understood how sensitive she is. Luca and the kitchen staff went far over and above to accommodate her, ensuring she had a plate of food to eat by the time we got back from the museum. He even covered the plate like I’d requested and let us take it to the room. There are not enough words to convey how incredibly grateful 🥹 we are. It’s hard to travel with someone so sensitive to gluten. We’ve come from Canada all the way to Italy and we will forever remember this particular hotel because of Luca’s kindness, sincerity in wanting to understand, then going over and above to Mae sure she could eat breakfast. Thank you!!! 🇨🇦

2026-01-04

Pour le personnel.

2026-01-03

Grande cortesia e disponibilità già in fase di prenotazione, dal personale addetto alla colazione e d in particolare dalle gentili signorine della reception.

2026-01-02

We have had a wonderful stay in Florence and in your Hotel!

2026-01-03

Accoglienza gentilissima e disponibile

2026-01-03

Mille Grazie

2026-01-01

Ringrazio per la cortese accoglienza del personale alberghiero. Ho apprezzato la vicinanza della struttura dal centro storico della città. facilmente raggiungibile a piedi. Rinnovo la soddisfazione per il soggiorno presso la vostra struttura alberghiera.

2026-01-01

Grazie

2026-01-02

Great staff. Helped me manage my sightseeing.

2025-12-31

Ich war zum zweiten Mal zu Gast im Hotel und es hat mir wieder außerordentlich gut gefallen - ich werde sicherlich wieder kommen

2025-12-31

Very friendly staff

2025-12-30

Thank you for having us

2025-12-30

Thank you for a lovely stay. Your hotel is clean and welcoming. The room was great.

2025-12-29

Muchas gracias por toda su atención

2025-12-30

Muchas gracias por su atención. Todos fueron muy amables.

2025-12-29

The woman in reception was extremely helpful and polite. She is really great. Amad the doorman was equally helpful.

2025-12-28

Gentilissimi

2025-12-27

Grazie a tutti, dalla ragazza alla reception al fattorino

2025-12-27

Service was great and they were very attentive to all our needs. Thanks for making our stay in Florence a jo6!

2025-12-27

Thank you all for helping with all the little problems ! ! ! Happy New Year.

2025-12-27

Thanks for the very courteous staff at the reception and at the breakfast cafeteria

2025-12-25

Wir waren stets mit Ihrem Personal sehr zufrieden! Alle waren höflich und zuvorkommend.

2025-12-24

Merci pour l accueil

2025-12-24

Congratulations to the receptionist Ally for her politeness, helpfulness, kindness, and for always having a smile on her face. Unfortunately, in Italy we don’t usually see people who are pleasant and smiling; she is an exception and works with excellence.

2025-12-23

Thanks Ally, very friendly!

2025-12-23

OSPITALITA', ACCOGLIENZA E PROFESSIONALITA' OTTIMI! COMPLIMENTI VIVISSIMI A TUTTO LO STAFF DELL' HOTEL!

2025-12-22

Grazie per l'accoglienza e il servizio in camera

2025-12-22

Ringrazio in particolare la signorina in reception del 19 dicembre sera, ma TUTTI i vostri receptionist sono davvero gentili ,grazie

2025-12-21

Many thanks to the housekeeper that maintained my room, it was always clean and neat. Thanks also to the staff members for assisting me with getting in contact with a doctor after my fall. Everyone was very polite and helpful.

2025-12-21

Complimenti per l’ottima disponibilità dei receptionistrs e del personale delle colazioni .. educazione, sempre riservati e mai invadenti.

2025-12-20

Estou impressionada com a gentileza dos funcionários neste hotel. Sem dúvidas, a melhor estadia em toda Itália é no Adler Cavalieri Firenze.

2025-12-19

Un sentito ringraziamento a tutto lo staff dell’albergo, in particolar modo a Luca e Cristian che hanno reso le nostre colazioni e i nostri aperitivi con annesso biliardino ancora più piacevoli, grazie alla loro simpatia e alle piacevoli chiacchierate intercorse.

2025-12-20

Except for not getting coffee after the first night the cleaning staff did an amazing job.

2025-12-19

Out stay was wonderful! The front desk and breakfast staff were first class.

2025-12-18

Pulizia e qualità del servizio al top

2025-12-18

Excelente personal, limpieza, atención, desayuno y todo en general. muchas gracias

2025-12-19

Muchas gracias por el detalle que tuvieron para celebrar suestro 50 aniversario de matrimonio con champañ incluido.

2025-12-17

Grazie

2025-12-17

Sehr schöne Ambiente. Alles wunderbar.

2025-12-17

Per la cordialitá

2025-12-16

Awesome stay

2025-12-16

Remerciements à tous le personnels de l'établissement au top

2025-12-16

Un grand merci à toutes les équipes confondues, pour leur professionnalisme et leur gentillesse!

2025-12-16

We enjoyed our stay in your your hotel very much.

2025-12-16

Had a fantastic experience. Thank you.

2025-12-16

Thankyou for the wonderful food and the stay was awesome. Really enjoyed especially the jacuzzi

2025-12-15

Exceptional stay Staff very friendly and helpful Beds very comfortable. Only 1 slight issue Other guests arrived back at 1:20 am and were noisy waking us up

2025-12-13

Voglio ringraziare la signora brasiliana alla reception! Di una gentilezza non descrivibile che sicuramente da molti punti alla struttura ! Grazie Da Francesca e Leonardo

2025-12-13

Personale della colazione gentile e disponibile. Un plauso particolare a Luca.

2025-12-13

Girls at reception were very helpful when I needed to rebook my train tickets due to strike.

2025-12-12

The staff at the reception were very helpful and friendly The location of your hotel is very good

2025-12-12

Please have some Tabasco sauce for the breakfast table. Otherwise, a wonderful stay.

2025-12-12

The breakfast staff were excellent by day 3 they knew our drink preferences, always greeted and attentive

2025-12-11

Muita simpatia e profissionalismo de toda a equipa

2025-12-10

Complimenti per la simpatia e la velocità alla receptionist in servizio la sera del 9/12/2025

2025-12-09

Verifiquen mis comentarios en la plataforma Booking.com. He dejado una reseña que creo os va a gustar. Sigan así!! Muchos éxitos! Saludos, Javier

2025-12-09

Obwohl ich eine fehlerhafte Abbuchung nicht bemerkt habe, informierte mich die Reception zeitnahe. Der Fehler wurde sogleich behoben. Vielen Dank dafür!

2025-12-08

Grazie della cortesia ed educazione mostrata

2025-12-09

In breakfast for vegetarian not much dishes presented

2025-12-09

For quickly changing our room furniture the one allocated to the one we had booked

2025-12-08

Ottimo albergo, personale competente e gentile

2025-12-08

Complimenti per la qualità complessiva del soggiorno

2025-12-08

Todo el personal es muy amable y nos gustó mucho el desayuno.

2025-12-08

Thank you for lovely ,welcoming stay .

2025-12-07

Personale alla reception disponibili e sorridenti e alla colazione molto gentili e sorrididenti

2025-12-08

Tout le personnel etait impeccable attentionné . Rien a redire

2025-12-06

Soggiorno perfetto. Cercavamo tranquillità e professionalità in una città che conosciamo e che amiamo. Abbiamo trovato esattamente quello che cercavamo. Grazie

2025-12-05

Wonderful staff on reception & dining room

2025-12-06

Amazing stay. Staff were so kind. Beautiful hotel.

2025-12-05

Thank you, had a good stay at your hotel. Good service by staff. There was one evening when the water heater was not working. The receptionist was swift in getting it rectified.

2025-12-05

Excellent hospitity. Fair price.

2025-12-04

Personale attento e disponibile. Soggiorno reso ancor piu' gradevole da alcune piccole attenzioni che evidenziano grande cura per il cliente.

2025-12-03

It is a very nice hotel, and the room was splendid ! We enjoyed our stay. One minor remark ... we've also choosen for your hotel because of the restaurant, but that service wasn't available.

2025-12-03

Grazie per la cortesia e la gentilezza del personale

2025-12-02

Merci pour cet accueil début décembre Je recommande cet hôtel à proximité immédiate du centre ville et de la gare.

2025-12-01

Genial!

2025-12-01

Complimenti per l'ottimo servizio offerto

2025-12-02

El servicio excelente y muy amable en general

2025-11-30

Complimenti a tutto il personale per la simpatia, gentilezza e professionalità

2025-11-30

Faccio una menzione per la ragazza alla reception, sorridente disponibile e gentilissima.

2025-12-01

Mi sento sempre a mio agio da voi. Ogniqualvolta che soggiorno a Firenze in occasione della Maratona

2025-11-30

Bin das zweite Mal hier in diesem Hotel (komme stets zum Firenze Marathon, an dem ich teilnehme). Und fühle mich so richtig wohl. Kann mir Florenz nicht ohne DIESES Hotel vorstellen. DANKE!

2025-11-28

Sehr gutes Frühstück, exellenter Kaffee, freundliches Personal, top!!

2025-11-29

The staff at the front desk was wonderful. They were warm and welcoming and made sure my son and I felt like we were family.

2025-11-28

Fantastic stay! We so appreciated the friendly faces and hospitality!

2025-11-28

I am very satisfied with your hotel facility and service. Next time when i come to your city i would like to book your hotel again.

2025-11-27

good

2025-11-26

Thanks for the Brazilian receptionist it was so polite and kindly.

2025-11-26

Very helpful and welcoming staff.

2025-11-25

Thank you - everyone was freindly and couteous.

2025-11-24

Piacevole lo spuntino al pomeriggio. Unica l'idea del biliardo

2025-11-24

The staff was nice, educated and a pleasent company.

2025-11-24

Personale gentilissimo Ambienti accoglienti e puliti E’ stato un soggiorno molto piacevole

2025-11-24

Sono molto soddisfatto dell'accoglienza. Sono stati tutti molto efficienti e cordiali, soprattutto Luca. Grazie mille a tutti.

2025-11-24

Grata pela simpatia e.pelo profissionalismo. Muito obrigada pela garrafa de vinho de aniversário 🥰. Excelente estadia, excelentes férias

2025-11-23

Servizio in camera eccellente

2025-11-23

Complimenti per lo staff e l'accoglienza, veramente super

2025-11-24

Exvelente hotel y servicios. Mi felicitacion

2025-11-23

Tutto perfetto. Grazie mille.

2025-11-23

Very nice hotel, beautiful and excellent service!

2025-11-22

AGRADECER LA AMABILIDAD Y AL FAVILITAR INFORMACION DE LUGARES A VISITAR POR PARTE DE RECEPCIÓN DEL HOTEL,Y ADEMÁS Y ESPECIALMENTE AL PERSONAL QUE ATIENDEN EN LOS DESAYUNOS, DARLES LAS GRACIAS POR SU AMABILIDAD, BUEN TRATO, SIMPATÍA HACIÉNDONOS SENTIR COMO EN NUESTRO HOGAR. GRACIAS A TODOS ELLOS.

2025-11-21

Really lovely hotel. Very friendly and helpful staff.

2025-11-21

Thank you for the service of all staff who have attended to me. Very friendly and helpful. Nice people working for the hotel. Well done.

2025-11-22

Коплимент Бармену

2025-11-21

grazie

2025-11-22

スタッフさんは皆さんにこやかで感じよかった。テラスで寛げるのが良かった。

2025-11-20

Merci pour la gentillesse du personnel et le bon accueil de Luca au petit déjeuner

2025-11-20

Thank you for a very pleasant stay

2025-11-20

complimenti allo staff della prima colazione

2025-11-20

Complimenti

2025-11-20

Grazie per tutto, ospitalità, disponibilità e professionalità

2025-11-21

Amazing place. Would come again. Grazie!!

2025-11-20

We had a great time, thank you!

2025-11-18

Your hotel was outstanding! Appreciated the overall environment!

2025-11-19

Many thanks to staff very friendly specially to luca and those serving the breakfast well done!! We enjoyed our stay

2025-11-19

Спасибо, что сохраняете аутентичность и поддерживаете стиль, это меня привлекло в вашем отеле, а также приветливый и приятный персонал❤️

2025-11-19

Our complaint was handled well thank you

2025-11-17

Many thanks the host, it's a pleased experience in the hotel.

2025-11-17

Veramente gentili e disponibili accoglienti soprattutto. grazie torneremo sicuramente presto

2025-11-17

El hotel es estupendo, limpio y con un aspecto auténtico,. El personal es amable y el desayuno abundante en un entorno bonito y tranquilo. Preparan el café de la mañana personalizado y está buenísimo.

2025-11-17

Un énorme merci pour ce séjour féerique..merci pour cette belle surprise !!

2025-11-17

Grazie per avere una sistemazione così di gradevole a un prezzo giusto e in una ottima posizione strategica per girare la città

2025-11-17

grazie a tutti in particolare a rachid e sofia

2025-11-17

Dankeschön

2025-11-17

merci

2025-11-17

Un ringraziamento a tutto lo staff per la gentilezza e la disponibilità in particolare modo al personale della sala colazione

2025-11-17

Otttimo albergo. Vicino alla stazione e centrale, brekfast molto buono, tutto il personale è sempre sorridente e molto gentile

2025-11-16

Tutto bene grazie

2025-11-16

Ringrazio per averci dato la camera con balcone

2025-11-16

Great service from staff

2025-11-17

A little variety at breakfast would be nice

2025-11-16

All the staff was exceptionally helpful and pleasant.

2025-11-16

Ottima accoglienza e disponibilità

2025-11-15

Grazie a tutto lo staff per la professionalità e la disponibilità dimostrata e per l’ottimo soggiorno.

2025-11-15

Merci

2025-11-14

Ringrazio la disponibilità e la cortesia del personale al front Office e del personale di servizio ai bagagli

2025-11-14

Ringrazio per l'ottimo accoglienza da parte di tutti

2025-11-13

A tutto il personale dell’albergo

2025-11-14

Personale meraviglioso

2025-11-13

Ringrazio per il piacevole soggiorno. Avevo bisogno di staccare la spina e ci sono riuscita.

2025-11-13

I had an excellent stay and greatly enjoyed the spa pool. Thank you to the staff for their hospitality and kindness.

2025-11-14

Great hotel and very courteous staff

2025-11-12

Complimenti a tutti e soprattutto a Riccardoi, ragazza brasiliana alla reception e Manager delle colazioni

2025-11-11

Ottimo servizio, cortesia del personale eccellente

2025-11-11

Merci pour l accueil et la qualité des structures

2025-11-11

Muy bien servicio y atención al cliente. Un 10 de hotel

2025-11-12

Quiero destacar la calidad humana y el trato hermoso con mas personas En especial la señora responsable de los desayunos y su compañera Raib ( no se si se escribe asi ) muy amables y nos ayudaron muchísimo. Tambien cristian en la sala de cócteles del primer piso , excelente 👌

2025-11-11

Merci pour l'accueil et la gentillesse de tout le personnel, ne changez rien tout etait parfait

2025-11-12

Muchas gracias por todas las atenciones recibidas. Pasamos hermosos dias alli, con el confort y la seguridad que nos brindaron.

2025-11-12

Merci pour tout, que ce soit de l'accueil, au service de chambre, personnel au petit déjeuner, tout était parfait. Grâce au véhicule stationné dans le garage de l'hôtel, nous avons pu apprécier Florence l'esprit tranquille. Nous reviendrons bientôt

2025-11-11

Our stay with you was excellent. Staff were professional and accommodating.

2025-11-10

Sehr freundliches, aufmerksames Personal. Sehr gutes Frühstück.

2025-11-10

grazie, piacevole soggiorno

2025-11-11

Personnel sympathique, accueillant, bon petit déjeuner.. nous reviendrons dans cet établissement !!!

2025-11-09

Gentilissimi all accoglienza e un plauso alla signora in sala colazioni Cortesia e cappuccino spettacolo

2025-11-10

Personale accogliente e disponibile

2025-11-09

Grazie per l'accoglienza e la disponibilità

2025-11-09

Your staff are friendly and helpful. Sofia was especially kind and attentive

2025-11-09

Thank you for a wonderful stay. Everything was great - the location, rooms, food, spa, and staff. We were especially impressed by the receptionist called Ally (Brazilian woman). She was helpful, charming, and gave us so many great suggestions - for restaurants, tourist routes, opening times - and the fabulous day trip she recommended. Please thank her from us.

2025-11-09

H

2025-11-07

Ho avuto modo di apprezzare l'estrema cortesia del personale a tutti i livelli

2025-11-08

Nos sentimos muy bien atendidos, la comida deliciosa y el personal maravilloso. ¡Muchísimas gracias!

2025-11-08

I had a comfortable and pleasant stay. Thank you very much.

2025-11-05

We were grateful for the assistance with our luggage.

2025-11-06

Molto professionale e disponibile

2025-11-06

Excellent service from the moment I arrived. The room was great, location excellent and staff super helpful. Big thanks to the breakfast staff, especially the lady - she was super helpful and very smiley! Great hotel and will recommend.

2025-11-06

Grazie alla reception che ha gestito il mio errore di prenotazione, ho sbagliato mese, impeccabilmente

2025-11-04

Pasamos hermosos días!

2025-11-04

Merci encore pour ce séjour magnifique dans votre hôtel, vraiment très bien de l'accueil à la propreté de la chambre ,au barman, la bienveillance, sympathie, et écoute, et en plus de faire l'effort de parler le Français pour la.petite Française que je suis !!! Et la situation géographique super proche de tout à faire à pied ,Encore un grand merci super et je reviendrai !

2025-11-04

The check clerk was polite and cheerful. The hotel was very nice and I would recommend it anyone who is staying in Florence Italy. 👏bravo,bravo⭐️⭐️⭐️⭐️⭐️

2025-11-04

Merci pour votre accueil. Le service de chambre est impeccable, les hôtes et hôtesses d’accueil à l’acoute et agréables. Merci au personnel présent au petit-dejeuner qui sont souriant et très gentils. Ce fut un plaisir de détourner dans votre hôtel et y reviendrai avec plaisir

2025-11-04

Thank You very much! It was very pleasant stay!

2025-11-03

Gentilissimi

2025-11-04

The team are great very friendly very helpful

2025-11-03

Very pleasant and helpful staff.

2025-11-02

Thank you for a wonderful stay.

2025-11-03

Mi complimento per la disponibilità dimostrata da parte di tutti gli operatori.. molto soddisfatto….

2025-11-03

Gracias por todo

2025-11-01

polite staff all the way around, good breakfast, great coffee !

2025-11-01

Very friendly and pleasant head waiter, the reception staff changed, of course, but they were always very pleasant people who tried to help. Pleasant wellness

2025-10-31

Reception was very helpful. I loved that they kept and delivered our bags to our room before check in. I loved our bed was turned down in the evening. Wish we could stay longer!

2025-10-31

Lovely hotel overall!

2025-10-31

Quero agradecer imensamente à Ally, que foi extremamente receptiva, educada, cordial na nossa estadia. Nos ajudou tanto no check-in e check-out quanto em informações da cidade, rotas, pontos turísticos. Foi um dos hotéis que mais gostamos na Itália.

2025-11-01

Everyone was friendly & helpful during our stay. The room was spacious & bathroom was clean. Breakfast was very nice with wide assortment. The location was convenient to train station.

2025-10-30

Thanks for the support and pacience of the Ally, who works in the reception and for the people of the breakfast.

2025-10-30

Very welcoming and accommodating

2025-10-31

Todo el personal del hotel un encanto de personas

2025-10-29

Thank you so much for making us feel welcome. Also, the room service is great, the attention to detail is superb.

2025-10-28

Accueil parfait , chambre top , personnelles agréable , ensemble de l’hôtel très agréable et très bien tenue , propreté impeccable. Mention spécial à MR R de l’accueil !

2025-10-29

Welcoming, clean and very satisfied with the hotel

2025-10-29

Our stay was awesome. Staff was extremely cordial and very helpful in making our stay pleasant. Thank you all.

2025-10-27

Thank you so much. The staff was truly kind and amazing, the room was always clean and the hotel is beautiful.

2025-10-27

We absolutely loved the Adler cavalieri hotel! It’s a beautiful hotel, with great staff, delicious breakfast and lovely rooms. The staff were so helpful and helped us with all our requests!

2025-10-28

Ringrazio tutto lo staff per la gentilezza mostrata soprattutto nei confronti della nostra cagnolina

2025-10-28

Had a great stay. Location was fantastic, staff were wonderful and helpful.

2025-10-26

Everyone was kind and professional. And very helpful

2025-10-25

Le personnel de la réception est formidable; Sofia, Andrea, et une autre charmante dame ont été très professionnels et aimables

2025-10-26

Sigan así, ofrecen un gran servicio en unas instalaciones magníficas

2025-10-26

From the moment we walked into your hotel, we were treated like valued guests. The staff was so very helpful and considerate, the accommodations were very nice. Highly recommend!

2025-10-26

We enjoyed our last night at Adler! Rooms were lovely! And the concierge helping us with dinner recommendations and reservation was very much appreciated! Will recommend and stay here again on my next trip through Florence!

2025-10-25

Complimenti al personale del servizio prenotazione, Simone.Gentile e disponibile, attento alle richieste e cordiale

2025-10-25

Thank you to your great staff from the reception desk, dining hall & housekeeping. Everything was perfect!

2025-10-24

All the service was great. We appreciated all the help with directions and restaurants. The breakfast and service in the morning were wonderful. Thank you for making our first visit to Milan a pleasurable one.

2025-10-25

El trato ha sido magnifico. Repetiremos sin duda.

2025-10-23

Muy buena la atención y todos los días cambian toallas,y limpieza total. Recepción muy atenta

2025-10-24

Nous avons été très bien accueillies ma sœur et moi lors de notre arrivée, lors de nos petits déjeuners et dans notre chambre. Rien à redire sur la propreté de la chambre

2025-10-23

Excelente trato de los chicos de recepción!!

2025-10-22

Grazie mille per la Vs. gentilezza e per tutto il resto dei Vs. servizi.

2025-10-23

Special thans to staff of breakfast room .

2025-10-22

Very helpful and engaging staff on reception on both arrival and departure. Gave helpful directions to galleries and good restaurant recommendations.

2025-10-22

Reception staff extremely useful and nice Barman at the top very friendly

2025-10-23

Thank you so much for a fantastic stay. Staff are the stars of this hotel. They were all exceptionally friendly and helpful. Thank you!

2025-10-20

Very friendly and attentive staff

2025-10-20

Si ringrazia per la calorosa e premurosa accoglienza del personale di reception; Professionalità e cordialità ed umanità uniche, hanno reso possibile che l'arrivo e la permanenza in struttura, si trasformassero in un sentirsi "a proprio agio come casa propria con vecchi amici".

2025-10-20

Sfaff ottimo Ottima spa

2025-10-20

Ally was very helpfull.

2025-10-20

Thank you for reserving us the wonderful dinner!

2025-10-18

You guys were all great. Loved my stay

2025-10-18

Lo más importante a destacar es la excelente amabilidad y disposición del personal Manejo de varios idiomas que hacen sentir al huésped que se lo comprende mejor. Sin dudas para recomendar

2025-10-18

Excelente atención de la señorita brasileña

2025-10-18

Thank you to all of your staff for a wonderful stay

2025-10-18

Ours was a last minute booking and you were able to accommodate us. Your hotel was perfect for what we wanted, location, breakfast, clean and comfortable rooms. Thank you.

2025-10-18

We enjoyed our stay with you! The breakfast staff and all the rest were very wellcoming!

2025-10-18

Excelente atencion amabilidad limpieza ubicación y muy linda habitación

2025-10-17

We had a lovely stay, room Was clean, hotel in a good location, breakfast could be much better

2025-10-17

Sehr freundliches Personal

2025-10-15

I congratulate the receptionist Aly, very attentive, polite and helpful, she gave us tips on sensational places,

2025-10-16

快適に楽しく過ごせました。ありがとう

2025-10-13

Everything was fine.

2025-10-13

Thanks for a wonderful stay!

2025-10-14

La pasamos muy bien 👍🏻 El personal del hotel muy amables y dispuestos siempre Muy buena ubicación ! Mil gracias!

2025-10-13

Everyone was very helpful and efficient which is why I like staying at the Adler And breakfast is great!

2025-10-13

Thank you very much for making our stay such a memorable one. We will cherish these memories. We could not have enjoyed our stay without the patience and excellent customer service of all the staff. I would especially like to thank the staff who recommended and booked the restaurant for us and the cleaning team for their patience while we occupied the room for long periods. We are very sorry we had to leave early, which is because I have to urgently return to work. We would definitely recommend this hotel and would love to stay again.

2025-10-12

Ottima professionalità da parte di tutto il personale con il quale ho avuto rapporti

2025-10-13

Thanks

2025-10-12

Really appreciate you all finding a room that was ready for us on arrival, a few hours early. We were carrying a lot with our 2 year old and having the room ready when we arrived made our day and stay so much easier and enjoyable. Thanks again!

2025-10-13

Front end staff excellent very polite and welcoming, loved the hotel the breakfast Room clean and tidy. We would surly come back to your hotel. Thankyou to your staff.

2025-10-13

Too all employees, were great friendly and always helpful and smiling, thank you so much

2025-10-12

complimenti perché sono stati gentilissimi

2025-10-12

We had a lovely stay and all the staff we met were friendly and helpful thank you

2025-10-11

Front desk staff was always very welcoming

2025-10-10

Ringrazio per esserci venuti sempre incontro su tutto.

2025-10-10

The front desk staff were friendly, professional, and always willing to help. The breakfast staff truly stood out — they were warm, attentive, and catered to each guest individually to ensure everyone had an enjoyable experience. They even went out of their way to get us souvenir cups for us to purchase for our collection. Our room was clean, comfortable, and well-maintained, making it easy to relax after long days of sightseeing.

2025-10-09

Thanks for a great stay during our first visit to Florence. Staff were pleasant and kind. We enjoyed the meal recommendations.

2025-10-10

The entire staff were very friendly and helpful.

2025-10-10

Loved staying there and would stay there again.

2025-10-09

Le personnel à l’accueil et à la salle de petit-déjeuner à été particulièrement accueillant et vraiment heureux de nous parler en français et de bien nous servir. Ce fut très apprécié! D’ailleurs tout le personnel sans exception était souriant et nous souhaitait une bonne journée systématiquement. Un séjour parfait.

2025-10-10

Thanks guys great job

2025-10-09

First class experience. If we ever return to Florence then it will be to your hotel

2025-10-08

Lovely few days thank you!

2025-10-07

Thank you to all who made our stay so comfortable 💕

2025-10-06

You are all professional

2025-10-06

All the staff were very helpful and made our stay enjoyable and pleasant. A special thanks to (I forgot her name) she took us to our room and gave us the tour of our room and mentioned all the facilities that were available.

2025-10-07

Es un buen hotel y el personal muy agradable y atento.

2025-10-05

Central location - staff very friendly and breakfast very good

2025-10-05

Grazie per l’accoglienza e la gentilezza di tutto il personale

2025-10-05

Thanks for everything

2025-10-05

Wonderful staff, most accommodating.

2025-10-04

the Staff was very courteous and professional.

2025-10-05

Just want to say that my group and I had such a lovely stay!! Wish we could’ve stayed longer

2025-10-05

Staff was excellent

2025-10-03

Loca en el restaurante y Sofia en la recepción fueron muy amables y atentos. Dan una gran imagen al Hotel. Gracias

2025-10-03

Very helpful and knowledgeable. The entire hotel was very clean.

2025-10-03

Nous remercions tout le personnel de l'établissement de l'accueil, le service, le sourire, l'amabilité, la propreté, L'hôtel est un bel établissement soigné

2025-10-04

The staff both at the reception desk and restaurant are very, very good. The young man at the bar on the terrace was also very amiable.

2025-10-03

Andre was amazing and patient with us as we asked many questions. All the staff were extremely kind, from the gentleman who brought our luggage to the breakfast host who remembered I like cappuccino to the bar tender.

2025-10-03

Thank you

2025-10-01

..

2025-10-01

We were made to feel welcome and at home. No question or request was too much and staff were always really pleasant and keen to help. We had a wonderful stay - thank you !

2025-10-01

Molto gentile la signora alla reception e molto ben organizzata la colazione tutto perfetto nonostante i numerosi clienti. Grazie alle persone della reception e della sala colazione perché sono riusciti a darci qualcosa in più del normale rapporto cliente-fornitore grazie a cordialità e simpatica efficienza.

2025-10-02

There were a few ladies at the front desk that were amazingly helpful with directions and gave wonderful recommendations for places to eat dinner! Please give them our appreciation! Breakfast fruit was delicious!

2025-09-30

Many thanks for a comfortable stay.

2025-10-01

We were very happy with our stay. The staff were all so polite and helpful. Christian is a very friendly bar man and even though we didn't speak Spanish or English, he was very accommodating.

2025-10-01

Everyone was very friendly and helpful. Only wished there was fresh coffee available before 7:00AM. It is a very beautiful hotel. Thank you for a lovely time.

2025-10-01

Thank you for all you did for us at our recent stay at the Hotel. All were kind and welcoming!

2025-10-01

Thanks to all who helped my wife and I navigate in a foreign land with little Italian background. The front desk was very helpful, even those with limited understanding of English. Thank you, all. Ben and Grady Ferguson Dallas, Georgia USA

2025-09-30

Thank you for the Sunday Mass schedule. That was very helpful. All the staff members were very helpful. Thank you!

2025-09-30

Thank you for the perfect service and facilities, we had a great stay.

2025-09-29

ottima accoglienza

2025-09-30

Great friendly staff

2025-09-29

Excellent stay, we enjoyed the accommodations. The staff was VERY friendly and helpful with our questions. Thank you for our stay!

2025-09-28

Outstanding stay, thank you for accommodating the last-minute reservation!

2025-09-28

The ladies at the reception were super and your employees are all very professional and nice

2025-09-27

All staff were very accommodating and professional. Overall excellent stay!

2025-09-27

l'ensemble du personnel était trés agréable

2025-09-27

We had a very nice stay

2025-09-26

Great staff. Especially breakfast gentleman who made us coffees every morning, you made us freelancer so welcomed.

2025-09-27

A tutti per la gentilezza, la cordialità e la disponibilità offertaci. In particolare al responsabile della sala colazione Luca e del suo gruppo di lavoro.

2025-09-26

Beautiful job with hotel cleanliness and hotel staff was amazingly helpful and kind

2025-09-26

Reception and breakfast staff are doing a fabulous job

2025-09-27

Thanks for your kindness

2025-09-26

The entire staff was friendly, helpful, and professional!

2025-09-25

Thank you for your help. Staff were wonderful.

2025-09-25

Su compromiso y amabilidad nos permitieron cumplir con nuestros objetivos del viaje a pesar de las limitaciones físicas de mi esposa. Mil gracias

2025-09-25

Beautiful property, helpful and friendly staff and great breakfast. Thank you.

2025-09-25

Reception staff were lovely, very helpful. Breakfast was very nice, might be easier to have a self service coffee machine.

2025-09-24

The reception staff were very thoughtful and a pleasure to talk to.

2025-09-25

Pienamente soddisfatto per la professionalità e la cortesia di tutto il personale, dal mio arrivo alla partenza. Il riordino della camera sempre perfetto e col cambio giornaliero. Ringrazio tutti per la gentilezza, soprattutto un grazie particolare a Luca, responsabile dell'area prima colazione, per il trattamento riservato a me e mia moglie con alcuni prodotti di ottima qualità durante la prima colazione. Molto apprezzato il suo garbo.

2025-09-25

Thank you to the staff. Everyone was friendly. Special thanks to the Albanian front desk girl. She was very kind.

2025-09-23

Thanks all the staff for all your dedicated efforts to help us feel like home. Appreciation from all of 7 as a group to every staff of you! Thank you🙏

2025-09-24

Muchísimas gracias por el trato. Ha sido un placer poder alojarnos en este hotel durante la estancia en Florencia. Muchas gracias por todo.

2025-09-22

We absolutely loved our stay! Everyone was very nice and welcoming. The room was always tidied for us and we loved the candies left on the bed. Thank you!!

2025-09-22

Very nice interieur, traditional of the hotel. Nice personnel at the reception.

2025-09-23

Lo mejor de su establecimiento es el personal, amable, simpático y atento a cualquier necesidad del cliente.

2025-09-22

Gracias por toda la atención. En especial por la recepcionista, la chica brasileña. También por el servicio de habitaciones, con detalles tales como dejarnos caramelos o el extremo del papel higiénico doblado en pico. Todo perfecto.

2025-09-22

Excelente atención en todas las áreas, en recepción fuimos recibidos por Aly, quien en toda nuestra estancia nos dio una atención inigualable, al igual que el resto de compañeros. El equipo del desayuno presta un gran servicio y el servicio de limpieza del cuarto nos ha dado una atención muy buena, estamos muy contentos con nuestra elección.

2025-09-22

We had an incredible stay here - the staff were all so friendly and welcoming each day, the breakfast was spectacular, loved my daily cappuccino, the little snacks upstairs were an extra plus. The hotel and stay was extremely comfortable and relaxing. 10/10 would recommend this to anyone

2025-09-20

staff to be complimented on friendlness and courtesy reception staff very helpful

2025-09-21

A todoel personal

2025-09-21

We had a perfect vacation. Clean rooms, clean bed, towels, staff +++ we loved staying at your hotel 😊

2025-09-21

10

2025-09-20

Lovely accommodation, made to fell welcome Beds are big and comfortable, rooms very clean and tidy , but not big, breakfast was lovely and the staff couldn’t do another for you , location short walk from station and restaurants

2025-09-20

We had a lovely stay thank you. Lovely hotel, good location, polite staff

2025-09-20

Bonjour, nous sommes ravis de notre séjour dans votre établissement et nous y reviendrons avec plaisir. Votre personnel a été accueillant et serviable tout au long de notre séjour . Les chambres étaient impeccables. Nous avons également apprécié le petit-déjeuner chaque matin et l’attention et le soin apporté par le personnel à veiller à respecter mon régime alimentaire. Merci.

2025-09-20

Thanks so much for your hospitality

2025-09-18

Établissement très bien tenu. Personnel accueillant et répondant à nos attentes

2025-09-18

Absolutely first class all round. Thank you.

2025-09-18

Very helpful and informative. The staff was very knowledgeable and courteous.

2025-09-18

Gloria was very helpful every time that I asked her a question, directions or a recommendation. She was prompted and would look on line for further information to provide. She was very friendly and very professional. The personnel covering the breakfast was also very professional paying attention to detail and very meticulous. Also, I want to acknowledge the bartender who was very gracious and accommodating of my request for ice and a customized fresh lemonade with mineral water. They all contributed to a comfortable stay. Thank you!

2025-09-18

Excelente servicio! Exacente profesionales! Todos los que nos atendieron fueron maravillosos. Viajamos desde muchos kilómetros y es un placer cuando encuentras lugares así. Los felicitamos! Ojalá nos toque volver!

2025-09-16

Complimenti per la professionalità, cortesia e pulizia. Personale piacevole e socievole

2025-09-16

Muy buena atención, impecable la habitación

2025-09-15

The room 118 was wonderful and the service was excellent

2025-09-14

Thanks fir everything- helping with directions

2025-09-14

Encantados con todo. Perfecto muchas gracias

2025-09-12

Thank you to reception staff that addressed all of our questions and were extremely helpful

2025-09-12

Le personnel est toujours prêt pour les clients. Très gentil et aimable.

2025-09-13

Bravo à l’équipe du breakfast, excellent service et produits !

2025-09-13

We had a wonderful. The staff was over the top nice and helpful.

2025-09-12

The breakfast and the spa were amazing! Very fresh produce from farm to make the breakfast and very relaxing facilities to make a perfect spa. Perfect for heavy legs after long walking in Florence

2025-09-10

I appreciate the flexibility with parking

2025-09-11

Nice and good

2025-09-11

Thank you!

2025-09-09

Great staff, lovely rooms and common area.

2025-09-08

Accoglienza ed assistenza alla reception davvero magnifica

2025-09-07

Tanto el recepcionista del turno de mañana como la del turno de tarde fueron especialmente amables. A destacar la atención de la recepcionista del turno de tarde que se implicó totalmente cuando la preguntamos si habían encontrado un pequeño bidón de agua el cual se nos había perdido. Lo encontró y nos lo entregó rápidamente.

2025-09-08

Thank you so much for the wonderful, warm, welcoming reception, the beautiful room, the afternoon coffees, plentiful breakfast! Your staff at the front desk, breakfast and Christian at the bar in the afternoon should feel so proud of the way they treat us wayward and weary travelers. Molto Bene! Grazie Mille!

2025-09-07

Absolutely a joy to stay at your hotel Breakfast with the tall gentleman in a white jacket was 5 star

2025-09-05

Very traditional Italian hotel, well run with excellent staff. There was a train strike the day we were to move on; the receptionist couldn't do enough to help us. We stayed another night and enjoyed another day of their hospitality

2025-09-06

Satisfaction générale sauf pour coût prohibitif pour stationnement d’une moto

2025-09-04

Thank you for msking an effort and solving our issue concerning double room instead of a single room.

2025-09-02

ottimo hotel

2025-09-03

great staff thx ❤️‍🩹

2025-09-02

Room 014 - AC unit as you walk in was seeping water inside the suite. We alerted reception, and were instructed to switch it off. - TV in the bedroom not operational

2025-09-01

Lovely hotel, excellent staff

2025-09-02

Good

2025-09-01

Wonderful staff went above and beyond

2025-09-02

Thank you to reception staff and whoever picks up emails on the generic address - I was so chuffed when staff put a balloon for my partners birthday! It was so nice of you. I will hopefully be back again next year, and will recommend this hotel. The hot tub was a nice surprise also! Thanks so much for making our stay special. Visiting from Scotland.

2025-08-31

Agradecimiento general a todo el personal por su cortesía, amabilidad y profesionalidad.

2025-09-01

Thank you for your great hospitality. Thank you for the effort of trying to fix and eventually fixing hotel reservation mix-up. You are great !

2025-09-01

Una struttura molto accogliente con personale gentile e professionale. Ottima anche la posizione

2025-08-31

Ottima accoglienza con disponibilità, gentilezza e professionalità

2025-08-31

Had the best stay here ! Can’t wait to come back. Best service in Italy

2025-08-30

Ringrazio per i suggerimenti, le indicazioni e la disponibilità

2025-08-31

L'esthétique et la propreté irréprochable, le personnel très discret, gentil et sympathique.

2025-08-30

Hotel was SO well maintained and clean. We had no complaints and it was fantastic. Maybe a suggestion of upgrading t.v. so we could have watched Netflix or prime before bed. That's it's

2025-08-29

Thank you for upgrading my room with a bigger bed. I truly appreciated it.

2025-08-28

The hotel far exceeded our expectations and we'll be gathering our thoughts and pictures for a thorough Google review in due course

2025-08-29

Lovely stay very friendly would definitely come again

2025-08-29

Personale davvero disponibile, accogliente e preparato. La stanza 118 ha un terrazzino personale molto carino e utile. Tutto perfetto

2025-08-28

Estuvimos 1 noche pero todo fue perfecto. Personal muy amable y la habitación muy cómoda.

2025-08-25

Vielen lieben Dank. Sie sind ein tolles Team

2025-08-26

Gracias por su atención y amabilidad

2025-08-26

Many thanks to the friendly and kind gentleman with the shaven head at the desk for allowing us to experience such a beautiful room. He went out of his way to help us navigate the map of Florence to make our trip as fruitful and enjoyable. Entirely grateful travellers from Pal Madsen and partner

2025-08-25

Grazie mille di tutto

2025-08-26

Wspaniały Hotel i mili ludzie. Dziękujemy za opiekę. Gdy tylko będziemy w Florencji na pewno zatrzymamy się w Waszym Hotelu

2025-08-26

Very friendly snd efficient service.

2025-08-25

Great hospitality of the staff, always smiling to address customer's needs. Very satisfied.

2025-08-25

Thank you to the kind gentleman at reception (he was bald sorry can’t remember his name) he helped us check in and also gave us gifts when we checked out for our long journey. Also thank you to Giola (sorry if I spelt the name wrong) she helped us with knowing how to take the bus around the city.

2025-08-24

Lovely hotel — I’m recommending it to my friends.

2025-08-25

Todos los trabajadores que nos atendieron lo hicieron estupendamente, fueron muy amables y educados. Un 10 para ellos.

2025-08-24

Atención excelente y amabilidad inigualable.

2025-08-25

Estuvimos de viaje de novios hace 19 años y hemos vuelto con nuestras hijas. Nos llevamos una sonrisa y nos hemos ido con ganas de volver en cuanto nos sea posible. Gracias por su hospitalidad y por ayudarnos siempre que se lo hemos solicitado. Ha sido un placer mis mejores deseos para ustedes y hasta pronto.

2025-08-24

Thank you for a lovely time

2025-08-22

Especialmente para la Sra que sirve y prepara el café en el desayuno

2025-08-23

Amazing staff, very polite and accommodating thank you for an amazing stay

2025-08-23

Totul a fost la superlativ. Mulțumesc pentru confortul oferit.

2025-08-23

Special thanks to the great staff for their politeness!

2025-08-22

Thank you to all the staff. The rooms are clean,the staff is very very polite and smiling.The food is delicious. The hotel is in a nice area close to all sightseeing in Florence.

2025-08-21

El personal de desayuno, excelente. La chica que nos recibió en recepción, y la ayuda de Francesco, extraordinaria. Gracias.

2025-08-22

Nos encanto la estadia en El hotel, todas las personas eran amables y la limpieza y decoracion de la habitation muy buena

2025-08-21

Grazie per il piacevole soggiorno

2025-08-21

Merci de votre accueil de la propriété de l’hôtel et de la chambre personnel super professionnel et accueillant et le Barman super et le personnel du petit déjeuner

2025-08-21

Excelente servicio del personal, siempre atentos

2025-08-19

Everything very pleasant. Only the connection to Netflix was not working

2025-08-19

SILVIA... BRAVO!!! EXTREMELY HELPFUL!!!

2025-08-20

Excelente atención de todo el personal

2025-08-18

Toda la familia se sintió a gusto. Cuando regresemos a Florencia nos hospedaremos de nuevo en su hotel.

2025-08-18

Great stay, great facilities, very happy to see allocation of twin room for a family of 4. Also thanks to management for allowing to keep our baggage after check out and allowing us to use hotel facilities.

2025-08-17

Gracias por todo

2025-08-18

Well situated. Very friendly staff. Very clean and welcoming

2025-08-18

The reception staff were amazing

2025-08-17

Ringrazio tantissimo i personali del reception

2025-08-16

Thank you

2025-08-16

Grazie a tutti, molto gentile

2025-08-16

Grazie per la vostra gentilezza e per i vostri suggerimenti e per le indicazioni che mi avete dato, affinché potessi vedere un po' di più di Firenze.

2025-08-16

Thank you very much for your hospitality. The breakfast service staff were very attentive and considerate. I would like to express my gratitude again.

2025-08-16

The Reception & staff are very attentive and helpful!! The room is spacious with comfortable beds and the restaurant carries the same attentiveness with amazing dining and food experience!

2025-08-15

It was a wonderful hotel. In particular, the hospitality of the reception and breakfast staff was as excellent as that of a five-star hotel

2025-08-14

Thank you for a wonderfully comfortable efficient friendly helpful clean and professional stay at your hotel. I will recommend it to others if they are looking for a conveniently located hôtel in Firenze.

2025-08-14

Quería transmitir la amabilidad y buena disposición de los empleados, la limpieza y los servicios de áreas comunes

2025-08-15

Grazie Mille

2025-08-13

Güler yüzlü , ilgili ve samimi olduğunuz için çok teşekkür ederim .

2025-08-12

Vorrei sottolineare l'estrema professionalità e gentilezza delle signore addette alla sala colazioni e la cordialità del barista di origine peruviana della sala relax primo piano. Una menzione particolare per la vostra SPA che ho trovato realmente splendida (e rilassante)

2025-08-13

Personal muy atento y amable y las instalaciones en perfecto estado

2025-08-12

Welcoming and warm staff. Thank you for enhancing the happiness of our travel.

2025-08-12

The staff was amazing especially the morning shift. Our compliments to the host check in person- AMAZING. He is the reason we will be returning to Venice and staying at the Vivaldi. Regarding the question above on how we heard of the hotel: we heard it through American Express Platinum.

2025-08-10

Nos compliments aux hôtes d’accueil. Ils sont d’une parfaite courtoisie et à l’écoute.

2025-08-11

El trato recibido ha sido perfecto, hemos estado muy cómodos. Nos han brindado toda la ayuda que hemos solicitado. Limpieza perfecta, áreas comunes muy agradables. Hemos tenido una experiencia inigualable.

2025-08-10

Tras dejar nuestra habitación, todavía pudimos hasta que salió el tren disfrutar de las áreas comunes y billar para los niños. Todo un detalle

2025-08-09

Personnel is really friendly and helpful

2025-08-10

It was a perfect stay, with friendly peoply

2025-08-08

Gracias

2025-08-09

Merci beaucoup pour l’accueil et l’attention

2025-08-08

Desidero esprimere i miei più sinceri ringraziamenti per l’eccellente ospitalità ricevuta durante il mio soggiorno presso la vostra struttura. Ho particolarmente apprezzato la professionalità, la cortesia del personale e l’attenzione ai dettagli che hanno reso il mio soggiorno piacevole e confortevole. Un sentito grazie a tutto lo staff e alla Direzione per l’impegno e la dedizione dimostrati.

2025-08-08

Really enjoyed our stay and will certainly be recommending your hotel

2025-08-07

Thank you for making our bed and keeping our own bedsheet at the same time! Such amazing staff at reception and cleaning services!

2025-08-08

Every single one at the hotel where outstanding! From the moment we arrived up to the moment we left. The hotel is beautiful, but with this staff is even more! Thanks to everyone

2025-08-05

Very friendly reception staff!

2025-08-06

Besonders hervorzuheben ist die Möglichkeit, sich gratis Wasser (mit und ohne) am Wasserspender aufzufüllen. Eine kleine Aufmerksamkeit, die große Auswirkung das allgemeine Wohlbefinden hat. Wir haben uns dadurch sehr umsorgt gefühlt und auch der Service im allgemeinen ist sehr zuvorkommend.

2025-08-05

Good location and interior design

2025-08-04

Really enjoy our stay, great location for visitors.

2025-08-05

Please thank reception staff who looked after our luggage and then transferred it to our room after check in. Also breakfast staff who were always cheerful and kind.

2025-08-05

Thank you for looking after us and making us feel so welcome.

2025-08-04

Gracias por hacer nuestra estancia tan cómoda.

2025-08-04

Reception Staff were fantastic- We arrived too early so they put all our luggage in the room for us and allowed us into the bar area. Very helpful and pleasant at all times. The ladies at breakfast were so welcoming and friendly. Absolutely delightful! Please send our thanks.

2025-08-04

We could not have asked for a better stay. All hotel staff were incredibly accommodating, welcoming & friendly. The cleanliness is exceptional & breakfast was amazing. The location is perfect, close to the station & central to all sights. The hotel smells amazing! Thank you so much for a wonderful stay, we will definitely recommend to others.

2025-08-04

Very nice staff! Thank you for your hospitality and attentiveness!

2025-08-03

We enjoyed everything about our stay. The hotel was clean and comfortable. Glad the air conditioning worked as it was hot outside. The food in the restaurant was excellent. The staff- everyone behind the desk was friendly and helpful.

2025-08-04

Thank you so much for a very pleasant, enjoyable and easy to manage visit. Staff were always very friendly and very helpful, always smiling and eager to help. Place is very clean. Air conditioning is 100%, made our stay really comfortable in extreme heat. The fridge in the room was excellent too, very good and keeping drinks cool.

2025-08-03

Sehr freundliche Mitarbeitende, sehr saubere Zimmer, hoteleigene Garage super.

2025-08-02

Merci à tous surtout Duco pour son sourire et aux serveurs du petit déjeuner notamment celle qui parlait Francais.

2025-08-02

El personal es colaborador con el turista. El desayuno es muy vueno.

2025-08-01

Grazie per la gentilezza dimostrata

2025-08-02

Nuestro agradecimiento a todo el personal del hotel, nos han atendido excelente!!! Volveriiiamos sin dudas, a ESte Hotel, x su calidad y ubicacion en Florencia. Muchas gracias!!!!!!

2025-08-01

The service is very good. Thanks

2025-07-31

Thankyou

2025-07-30

We had the most enjoyable stay for our 20th wedding anniversary. The staff were very friendly and attentive and the little touch of the petals and card on the on the bed were perfect thank you

2025-07-30

Wonderful stay

2025-07-30

Todo muy bien un hotel estupendo y el personal de 10,muchas gracias

2025-07-30

Front desk staff great!!

2025-07-29

Wonderful stay, we really enjoyed our break in Florence at you hotel. A very big THANK YOU!

2025-07-28

Everything was great. Excellent stay.

2025-07-26

Agradecer el excelente trato en la recepción. Atención personalizada. Cuidar a vuestros empleados son muy buenos profesionales

2025-07-26

Thanks for our stay!

2025-07-24

There was a slight issue with the first room we were given and maintenance were working on the issue when we arrived as a result the staff quickly and very kindly upgraded our room and left us some complementary wine which was extremely kind! Thank you we really appreciated it! Our room was cleaned to the highest standard daily and breakfast was delicious! Thank you to all the staff!

2025-07-25

The hotel is near the station with beautiful done only part room size is quite small

2025-07-23

Thank you for everything! You guys are great!

2025-07-23

I would like to highlight the extremely friendly and highly professional attitude of Andrea and his team during the period July 22-25, 2025. Thanks for everybody.

2025-07-24

Quisiera agradecer por su cordial y excelente atención por parte de todo el personal. Muy atentos amables y dispuestos a ayudar, felicitaciones!! PD: gracias a la recepcionista Gloria! nos ayudó con sus comentarios a poder ubicarnos en Florencia

2025-07-23

Perfect location. Beautiful terrace

2025-07-22

Todo el personal muy amable, en especial el servicio de desayunos

2025-07-23

Gracias por la atención recibida.

2025-07-22

Todo perfecto. Personal increíble. Enhorabuena .

2025-07-21

Preciosa habitación con terraza y en general muy bien las instalaciones del hotel. Estupendo desayuno y personal muy amable. Lo recomendaré.

2025-07-21

Receptionist are kind and helpful

2025-07-22

Todo perfecto, han hecho nuestra estancia muy agradable

2025-07-21

Sophia was wonderful

2025-07-20

We had a wonderful stay and everyone treated us like royalty! Would highly recommend another stay.

2025-07-19

Thank you ever so much for a wonderfully welcoming stay. Everyone was so friendly and helpful - we’ll be back soon.

2025-07-17

Thanks so much we had a wonderful stay.

2025-07-18