2025-09-15
The room 118 was wonderful and the service was excellent
2025-09-14
Encantados con todo. Perfecto muchas gracias
2025-09-13
Bravo à l’équipe du breakfast, excellent service et produits !
2025-09-12
Thank you to reception staff that addressed all of our questions and were extremely helpful
2025-09-13
We had a wonderful. The staff was over the top nice and helpful.
2025-09-12
Le personnel est toujours prêt pour les clients. Très gentil et aimable.
2025-09-12
The breakfast and the spa were amazing! Very fresh produce from farm to make the breakfast and very relaxing facilities to make a perfect spa. Perfect for heavy legs after long walking in Florence
2025-09-10
I appreciate the flexibility with parking
2025-09-11
Thank you!
2025-09-09
Great staff, lovely rooms and common area.
2025-09-08
Accoglienza ed assistenza alla reception davvero magnifica
2025-09-07
Tanto el recepcionista del turno de mañana como la del turno de tarde fueron especialmente amables. A destacar la atención de la recepcionista del turno de tarde que se implicó totalmente cuando la preguntamos si habían encontrado un pequeño bidón de agua el cual se nos había perdido. Lo encontró y nos lo entregó rápidamente.
2025-09-08
Thank you so much for the wonderful, warm, welcoming reception, the beautiful room, the afternoon coffees, plentiful breakfast! Your staff at the front desk, breakfast and Christian at the bar in the afternoon should feel so proud of the way they treat us wayward and weary travelers. Molto Bene! Grazie Mille!
2025-09-07
Absolutely a joy to stay at your hotel Breakfast with the tall gentleman in a white jacket was 5 star
2025-09-05
Very traditional Italian hotel, well run with excellent staff. There was a train strike the day we were to move on; the receptionist couldn't do enough to help us. We stayed another night and enjoyed another day of their hospitality
2025-09-06
Satisfaction générale sauf pour coût prohibitif pour stationnement d’une moto
2025-09-04
Thank you for msking an effort and solving our issue concerning double room instead of a single room.
2025-09-03
great staff thx ❤️🩹
2025-09-02
ottimo hotel
2025-09-02
Thank you to reception staff and whoever picks up emails on the generic address - I was so chuffed when staff put a balloon for my partners birthday! It was so nice of you. I will hopefully be back again next year, and will recommend this hotel. The hot tub was a nice surprise also! Thanks so much for making our stay special. Visiting from Scotland.
2025-09-02
Good
2025-09-01
Wonderful staff went above and beyond
2025-09-01
Lovely hotel, excellent staff
2025-09-02
Room 014 - AC unit as you walk in was seeping water inside the suite. We alerted reception, and were instructed to switch it off. - TV in the bedroom not operational
2025-08-31
Agradecimiento general a todo el personal por su cortesía, amabilidad y profesionalidad.
2025-09-01
Una struttura molto accogliente con personale gentile e professionale. Ottima anche la posizione
2025-09-01
Thank you for your great hospitality. Thank you for the effort of trying to fix and eventually fixing hotel reservation mix-up. You are great !
2025-08-31
Ottima accoglienza con disponibilità, gentilezza e professionalità
2025-08-30
Hotel was SO well maintained and clean. We had no complaints and it was fantastic. Maybe a suggestion of upgrading t.v. so we could have watched Netflix or prime before bed. That's it's
2025-08-31
L'esthétique et la propreté irréprochable, le personnel très discret, gentil et sympathique.
2025-08-30
Ringrazio per i suggerimenti, le indicazioni e la disponibilità
2025-08-31
Had the best stay here ! Can’t wait to come back. Best service in Italy
2025-08-29
Thank you for upgrading my room with a bigger bed. I truly appreciated it.
2025-08-28
The hotel far exceeded our expectations and we'll be gathering our thoughts and pictures for a thorough Google review in due course
2025-08-29
Lovely stay very friendly would definitely come again
2025-08-28
Estuvimos 1 noche pero todo fue perfecto. Personal muy amable y la habitación muy cómoda.
2025-08-29
Personale davvero disponibile, accogliente e preparato. La stanza 118 ha un terrazzino personale molto carino e utile. Tutto perfetto
2025-08-26
Wspaniały Hotel i mili ludzie. Dziękujemy za opiekę. Gdy tylko będziemy w Florencji na pewno zatrzymamy się w Waszym Hotelu
2025-08-25
Grazie mille di tutto
2025-08-26
Very friendly snd efficient service.
2025-08-26
Many thanks to the friendly and kind gentleman with the shaven head at the desk for allowing us to experience such a beautiful room. He went out of his way to help us navigate the map of Florence to make our trip as fruitful and enjoyable. Entirely grateful travellers from Pal Madsen and partner
2025-08-25
Vielen lieben Dank. Sie sind ein tolles Team
2025-08-26
Gracias por su atención y amabilidad
2025-08-25
Thank you to the kind gentleman at reception (he was bald sorry can’t remember his name) he helped us check in and also gave us gifts when we checked out for our long journey. Also thank you to Giola (sorry if I spelt the name wrong) she helped us with knowing how to take the bus around the city.
2025-08-25
Estuvimos de viaje de novios hace 19 años y hemos vuelto con nuestras hijas. Nos llevamos una sonrisa y nos hemos ido con ganas de volver en cuanto nos sea posible. Gracias por su hospitalidad y por ayudarnos siempre que se lo hemos solicitado. Ha sido un placer mis mejores deseos para ustedes y hasta pronto.
2025-08-25
Todos los trabajadores que nos atendieron lo hicieron estupendamente, fueron muy amables y educados. Un 10 para ellos.
2025-08-24
Atención excelente y amabilidad inigualable.
2025-08-24
Lovely hotel — I’m recommending it to my friends.
2025-08-25
Great hospitality of the staff, always smiling to address customer's needs. Very satisfied.
2025-08-24
Thank you for a lovely time
2025-08-23
Totul a fost la superlativ. Mulțumesc pentru confortul oferit.
2025-08-23
Special thanks to the great staff for their politeness!
2025-08-23
Amazing staff, very polite and accommodating thank you for an amazing stay
2025-08-22
Especialmente para la Sra que sirve y prepara el café en el desayuno
2025-08-22
Thank you to all the staff. The rooms are clean,the staff is very very polite and smiling.The food is delicious. The hotel is in a nice area close to all sightseeing in Florence.
2025-08-21
El personal de desayuno, excelente. La chica que nos recibió en recepción, y la ayuda de Francesco, extraordinaria. Gracias.
2025-08-22
Nos encanto la estadia en El hotel, todas las personas eran amables y la limpieza y decoracion de la habitation muy buena
2025-08-21
Grazie per il piacevole soggiorno
2025-08-21
Merci de votre accueil de la propriété de l’hôtel et de la chambre personnel super professionnel et accueillant et le Barman super et le personnel du petit déjeuner
2025-08-21
Excelente servicio del personal, siempre atentos
2025-08-19
Everything very pleasant. Only the connection to Netflix was not working
2025-08-19
SILVIA... BRAVO!!! EXTREMELY HELPFUL!!!
2025-08-20
Excelente atención de todo el personal
2025-08-18
Great stay, great facilities, very happy to see allocation of twin room for a family of 4. Also thanks to management for allowing to keep our baggage after check out and allowing us to use hotel facilities.
2025-08-18
Toda la familia se sintió a gusto. Cuando regresemos a Florencia nos hospedaremos de nuevo en su hotel.
2025-08-18
Well situated. Very friendly staff. Very clean and welcoming
2025-08-17
Gracias por todo
2025-08-18
The reception staff were amazing
2025-08-16
Grazie per la vostra gentilezza e per i vostri suggerimenti e per le indicazioni che mi avete dato, affinché potessi vedere un po' di più di Firenze.
2025-08-16
Thank you
2025-08-17
Ringrazio tantissimo i personali del reception
2025-08-16
Grazie a tutti, molto gentile
2025-08-16
Thank you very much for your hospitality. The breakfast service staff were very attentive and considerate. I would like to express my gratitude again.
2025-08-16
The Reception & staff are very attentive and helpful!! The room is spacious with comfortable beds and the restaurant carries the same attentiveness with amazing dining and food experience!
2025-08-14
Quería transmitir la amabilidad y buena disposición de los empleados, la limpieza y los servicios de áreas comunes
2025-08-14
Thank you for a wonderfully comfortable efficient friendly helpful clean and professional stay at your hotel. I will recommend it to others if they are looking for a conveniently located hôtel in Firenze.
2025-08-15
Grazie Mille
2025-08-15
It was a wonderful hotel. In particular, the hospitality of the reception and breakfast staff was as excellent as that of a five-star hotel
2025-08-13
Güler yüzlü , ilgili ve samimi olduğunuz için çok teşekkür ederim .
2025-08-13
Personal muy atento y amable y las instalaciones en perfecto estado
2025-08-12
Vorrei sottolineare l'estrema professionalità e gentilezza delle signore addette alla sala colazioni e la cordialità del barista di origine peruviana della sala relax primo piano. Una menzione particolare per la vostra SPA che ho trovato realmente splendida (e rilassante)
2025-08-12
The staff was amazing especially the morning shift. Our compliments to the host check in person- AMAZING. He is the reason we will be returning to Venice and staying at the Vivaldi. Regarding the question above on how we heard of the hotel: we heard it through American Express Platinum.
2025-08-12
Welcoming and warm staff. Thank you for enhancing the happiness of our travel.
2025-08-11
El trato recibido ha sido perfecto, hemos estado muy cómodos. Nos han brindado toda la ayuda que hemos solicitado. Limpieza perfecta, áreas comunes muy agradables. Hemos tenido una experiencia inigualable.
2025-08-10
Nos compliments aux hôtes d’accueil. Ils sont d’une parfaite courtoisie et à l’écoute.
2025-08-10
Tras dejar nuestra habitación, todavía pudimos hasta que salió el tren disfrutar de las áreas comunes y billar para los niños. Todo un detalle
2025-08-09
Personnel is really friendly and helpful
2025-08-10
It was a perfect stay, with friendly peoply
2025-08-08
Gracias
2025-08-08
Really enjoyed our stay and will certainly be recommending your hotel
2025-08-09
Merci beaucoup pour l’accueil et l’attention
2025-08-08
Desidero esprimere i miei più sinceri ringraziamenti per l’eccellente ospitalità ricevuta durante il mio soggiorno presso la vostra struttura. Ho particolarmente apprezzato la professionalità, la cortesia del personale e l’attenzione ai dettagli che hanno reso il mio soggiorno piacevole e confortevole. Un sentito grazie a tutto lo staff e alla Direzione per l’impegno e la dedizione dimostrati.
2025-08-08
Every single one at the hotel where outstanding! From the moment we arrived up to the moment we left. The hotel is beautiful, but with this staff is even more! Thanks to everyone
2025-08-07
Thank you for making our bed and keeping our own bedsheet at the same time! Such amazing staff at reception and cleaning services!
2025-08-05
Very friendly reception staff!
2025-08-06
Besonders hervorzuheben ist die Möglichkeit, sich gratis Wasser (mit und ohne) am Wasserspender aufzufüllen. Eine kleine Aufmerksamkeit, die große Auswirkung das allgemeine Wohlbefinden hat. Wir haben uns dadurch sehr umsorgt gefühlt und auch der Service im allgemeinen ist sehr zuvorkommend.
2025-08-05
Good location and interior design
2025-08-04
We could not have asked for a better stay. All hotel staff were incredibly accommodating, welcoming & friendly. The cleanliness is exceptional & breakfast was amazing. The location is perfect, close to the station & central to all sights. The hotel smells amazing! Thank you so much for a wonderful stay, we will definitely recommend to others.
2025-08-04
Really enjoy our stay, great location for visitors.
2025-08-04
Reception Staff were fantastic- We arrived too early so they put all our luggage in the room for us and allowed us into the bar area. Very helpful and pleasant at all times. The ladies at breakfast were so welcoming and friendly. Absolutely delightful! Please send our thanks.
2025-08-04
Very nice staff! Thank you for your hospitality and attentiveness!
2025-08-04
Gracias por hacer nuestra estancia tan cómoda.
2025-08-05
Thank you for looking after us and making us feel so welcome.
2025-08-05
Please thank reception staff who looked after our luggage and then transferred it to our room after check in. Also breakfast staff who were always cheerful and kind.
2025-08-03
Sehr freundliche Mitarbeitende, sehr saubere Zimmer, hoteleigene Garage super.
2025-08-04
Thank you so much for a very pleasant, enjoyable and easy to manage visit. Staff were always very friendly and very helpful, always smiling and eager to help. Place is very clean. Air conditioning is 100%, made our stay really comfortable in extreme heat. The fridge in the room was excellent too, very good and keeping drinks cool.
2025-08-03
We enjoyed everything about our stay. The hotel was clean and comfortable. Glad the air conditioning worked as it was hot outside. The food in the restaurant was excellent. The staff- everyone behind the desk was friendly and helpful.
2025-08-02
Merci à tous surtout Duco pour son sourire et aux serveurs du petit déjeuner notamment celle qui parlait Francais.
2025-08-02
El personal es colaborador con el turista. El desayuno es muy vueno.
2025-08-02
Nuestro agradecimiento a todo el personal del hotel, nos han atendido excelente!!! Volveriiiamos sin dudas, a ESte Hotel, x su calidad y ubicacion en Florencia. Muchas gracias!!!!!!
2025-08-01
Grazie per la gentilezza dimostrata
2025-08-01
The service is very good. Thanks
2025-07-30
We had the most enjoyable stay for our 20th wedding anniversary. The staff were very friendly and attentive and the little touch of the petals and card on the on the bed were perfect thank you
2025-07-31
Thankyou
2025-07-30
Front desk staff great!!
2025-07-30
Todo muy bien un hotel estupendo y el personal de 10,muchas gracias
2025-07-30
Wonderful stay
2025-07-29
Wonderful stay, we really enjoyed our break in Florence at you hotel. A very big THANK YOU!
2025-07-28
Everything was great. Excellent stay.
2025-07-26
Agradecer el excelente trato en la recepción. Atención personalizada. Cuidar a vuestros empleados son muy buenos profesionales
2025-07-26
Thanks for our stay!
2025-07-24
There was a slight issue with the first room we were given and maintenance were working on the issue when we arrived as a result the staff quickly and very kindly upgraded our room and left us some complementary wine which was extremely kind! Thank you we really appreciated it! Our room was cleaned to the highest standard daily and breakfast was delicious! Thank you to all the staff!
2025-07-25
The hotel is near the station with beautiful done only part room size is quite small
2025-07-23
I would like to highlight the extremely friendly and highly professional attitude of Andrea and his team during the period July 22-25, 2025. Thanks for everybody.
2025-07-24
Quisiera agradecer por su cordial y excelente atención por parte de todo el personal. Muy atentos amables y dispuestos a ayudar, felicitaciones!! PD: gracias a la recepcionista Gloria! nos ayudó con sus comentarios a poder ubicarnos en Florencia
2025-07-23
Perfect location. Beautiful terrace
2025-07-23
Thank you for everything! You guys are great!
2025-07-22
Todo perfecto. Personal increíble. Enhorabuena .
2025-07-23
Gracias por la atención recibida.
2025-07-22
Todo el personal muy amable, en especial el servicio de desayunos
2025-07-21
Sophia was wonderful
2025-07-21
Receptionist are kind and helpful
2025-07-22
Todo perfecto, han hecho nuestra estancia muy agradable
2025-07-21
Preciosa habitación con terraza y en general muy bien las instalaciones del hotel. Estupendo desayuno y personal muy amable. Lo recomendaré.
2025-07-20
We had a wonderful stay and everyone treated us like royalty! Would highly recommend another stay.
2025-07-19
Thank you ever so much for a wonderfully welcoming stay. Everyone was so friendly and helpful - we’ll be back soon.
2025-07-18
The rooms were clean. The hotel was clean a d the breakfast food was delicious. The staff were helpful and kind.
2025-07-17
Thanks so much we had a wonderful stay.
2025-07-17
Un ringraziamento speciale a Debora molto disponibile e anche all’altra ragazza della reception bionda di cui purtroppo non ricordo il nome.
2025-07-18
Our stay was wonderful, thank you!
2025-07-17
very good
2025-07-16
Excelente estadía! Muy buen hotel en Firenze. Buena ubicación, comodidades, limpieza, y atencion. Para destacar el ambiente del bar, muy lindo y buena atención también. Gracias!
2025-07-16
Agradecer a las personas que atienden en los desayunos en especial al Sr de chaqueta blanca del cual no recuerdo su nombre ..
2025-07-14
Grazie per la disponibilità, la cortesia e l'accoglienza
2025-07-15
We had some challenges with the water temperature of the shower but Gloria and the management were extremely helpful and fixed the problem straight away. Everyone was very nice and we thought the hotel was great. Would definitely stay again.
2025-07-14
L’équipe étaient vraiment très serviable et très gentille. Une superbe expérience. Nous avons fait 3 hôtels différents pendant notre séjour en Italie et cet établissement est le meilleur dans lequel nous avons séjourné. Encore merci à toute l’équipe.
2025-07-13
We had a wonderful stay in your hotel. It exceeded our expectations in quality and customer service. Would recommend others stay with you especially with a location close to train and bus links
2025-07-14
Receptionists and breakfast staff were fabulous. Very helpful and pleasant.
2025-07-13
Je vous remercie que vous m'avez changé de chambre. La première chambre où je suis restée la première nuit tenait des problèmes.
2025-07-13
Remerciements à l’accueil et au petit dej tres gentil notamment Rihad
2025-07-13
Tolle 3 Tage, ich würde ihnen empfehlen die Garage nicht an große Autos zu vermieten, wir waren mit unseren Auto mercedes e Klasse da und es war sehr schwierig herein und heraus zu fahren. Lg Familie Sahin
2025-07-12
Todo muy bien!! Excelente servicio
2025-07-11
Front desk help is great 😊
2025-07-10
Merci
2025-07-10
Ottimo per tutto complimenti
2025-07-11
Fue una estancia estupenda en unión de mi familia, los felicito por el servicio brindado
2025-07-09
Thanks for calling since I forgot passports in safe. Great people!!! Very friendly.
2025-07-09
Thank you for making our stay as comfortable as possible
2025-07-09
We have to adjust our dates we stayed and management helped us make the change with no problems whatsoever.
2025-07-09
Thank you for such a wonderful experience during our travels.
2025-07-08
Thank you to all the staff who were so amazingly welcoming and helpful.
2025-07-07
Gestione assolutamente professionale e flessibile.
2025-07-07
Enjoyed stay in your hotel! Especially, check-out time is perfect! Thank you!
2025-07-08
Thank you for your kind hospitality and the politeness of your staff at all times.
2025-07-07
We really enjoyed our stay! The staff was very friendly and helpful and the property was charming.
2025-07-06
Thanks for your service!
2025-07-06
You were more than wonderful!
2025-07-06
The spaces in your hotel are amazing. Well kept and so beautiful. I loved having places like the terrace bar and the reading room to relax in in addition to my room. And my bathroom, the shower especially, will be the bathroom I judge all others by for the rest of my life!
2025-07-05
Gracias por la amabilidad durante nuestra estancia en la ciudad de Florencia
2025-07-06
agradecimiento especial a todo el personal de recepcion por todas sus atenciones.
2025-07-03
Excelente atención e instalaciones, utilizamos el spa y nos relajamos mucho, adicional el desayuno excelente. Ubicación muy buena cerca de todo caminando. Lo recomiendo 100%
2025-07-03
grazie a tutti per la gentile e preziosa collaborazione.
2025-07-03
Thanks to all the staff, specially to Sofia who did us a warm wellcome. Also the breackfast team was quite efficient and professional.
2025-07-04
Lovely stay , thank you.
2025-07-04
Gentilezza super dello staff.
2025-07-03
Thank you
2025-07-02
.
2025-07-01
Friendly staff, good food and clean room contributed a lot to my comfortable stay in Florence. Thanks to the good work of your team!
2025-06-30
Paldies! Ļoti laipni un patīkami bija!
2025-07-01
I was asking for a bottled water. one of your manager kindly gave it to me. and also, I wanted to go to gym. he guided me to the location underground. I really thanked you all the service. for the breakfast, It didn't have wide selection for food. But the each quality of food was by far beyond. absolutely fantastic. once again thank you
2025-07-01
Fantastic place, kind employees, reasonable price.... thanks a lot.
2025-06-29
Dankjewel voor de goede zorgen
2025-06-30
Great hotel - very friendly and clean nice rooms either good working AC!
2025-06-29
Grazie a tutto lo staff, siete stati gentilissimi e l'hotel è veramente accogliente, ci siamo sentiti come a casa
2025-06-27
Bravo à tutti Complimenti per tutto e a tutti
2025-06-28
Great Stay staff very helpful
2025-06-27
We had a lovely stay , super sized junior suite comfy large bed and friendly staff .
2025-06-26
Thanks to everyone there, from the front desk to the breakfast staff, everyone was friendly and welcoming!
2025-06-26
Everyone was great and Luca the host at breakfast was especially attentive. Thank you again for our stay. We have been staying with you since 2014 and we hope the price point continues to allow us to do so.
2025-06-26
All the staff were helpful and friendly. Thank you to all from both of us.
2025-06-26
Great staff, amazing cappuccino
2025-06-25
Staff were very helpful.
2025-06-25
Muchas gracias por hacer de nuestro viaje de aniversario una fecha tan especial.. el hotel súper bien ubicado, lindo y el personal muy amable. La habitación apartada de todos estaba genial.
2025-06-24
Thank you, we had a lovely stay.
2025-06-23
I’m especially grateful to the manager with the brown bob haircut at the reception. Her warm and thoughtful manner always made me feel welcome and comfortable.
2025-06-24
Excellent stay all staff were excellent especially Christian in the bar had a great time talking to him in spanish
2025-06-21
Ringrazio le persone alla reception che si sono prodigate per farmi accedere alla stanza (per cambiarmi al fine di partecipare ad un pranzo di lavoro) prima dell'orario massimo previsto dalla policy dell'hotel
2025-06-20
My husband and I would like to thank Andrea especially he was most helpful with all of our needs. The facility and the rooms are stunning and we enjoyed our time thoroughly.
2025-06-20
Excelente personal todos y las instalaciones y ubicación de primera
2025-06-19
Thank you to all the staff who were friendly helpful and polite
2025-06-19
Molto professionali grazie
2025-06-20
Thanks to Andrea and Gloria for all the travel information
2025-06-19
Thank you for a wonderful stay. The staff was so nice and helpful during our visit and we will recommend your hotel to friends.
2025-06-19
Un servizio eccellente, la gentilezza e professionalità del personale è stata esemplare
2025-06-19
complimenti al personale della reception; molto gentili ed efficienti
2025-06-19
Breakfast was wonderful. The staff were so nice and helpful. The rooms were comfortable (except too warm) and the whole hotel was first rate.
2025-06-19
Alles top
2025-06-19
The people at the front desk were very helpful and kind.
2025-06-16
Sehr aufmerksames Personal !
2025-06-17
Great friendly staff
2025-06-16
al peronal administrativo y la atencion gastronomica.
2025-06-16
Ci siamo trovati benissimo
2025-06-14
Your Breakfast staff were very welcoming & remembered our preference for coffee!
2025-06-15
Appreciate the very friendly welcome at check in, all the information about the facility and the assistance with our bags. We had to depart very early and were pleased to find that the reception desk had arranged to-go boxed breakfast for us. Although our stay was short we thank you for a most pleasant one.
2025-06-14
Everyone was warm and welcoming
2025-06-13
Great service.
2025-06-14
The staff was so professional. Very helpful and kind.
2025-06-13
Lucca and his entire staff serving breakfast each morning are absolutely superb. Kind, attentive to service, engaging and represent your hotel with excellence. They were a joy each .morning to begin our day in Florence.
2025-06-13
Grazie per la disponibilità e la cortesia.
2025-06-11
Tutto veramente perfetto!!!! Solo complimenti!!!!!!
2025-06-09
Excellent stay. Everything was as expected or better. Really impressed with the breakfast and the room.
2025-06-09
La atención del personal fue en todo momento excelente.
2025-06-09
Very polite staff. Thanks. Everything was perfetto. 👍
2025-06-10
Très bel hôtel avec très bon personnel gentil et compétent Je ne regrette pas mon choix tant que l'hotel que le personnel et le petit déjeuner bravo et merci
2025-06-08
Très bon accueil. Hotel calme et propre
2025-06-07
Ieri avremo voluto un check in se possible in anticipo e vi siete adoperati per accontentarmi. Complimenti e grazie
2025-06-07
As I said above, everything was excellent and we had a wonderful stay.
2025-06-08
The staff is super friendly and pleasant, the service was impeccable.
2025-06-08
Tutti molto gentili e simpatici!
2025-06-06
Lo staff alla reception impeccabile
2025-06-06
Sehr nettes, hilfsbereiten Personal
2025-06-06
Ottima accoglienza e personale gentile e disponibile
2025-06-07
Thank you so much. My wife and I had an amazing stay with you
2025-06-07
Grazie per il soggiorno
2025-06-06
Ottima struttura gestita da uno staff efficiente, cordiale ma soprattutto disponibile
2025-06-04
A wonderful stay from checking in to checking out, great facility and lovely room.
2025-06-04
Compliments to the boy who was delivering the luggage and storing it. He was always smiling and eager to help.
2025-06-05
Thank you for a wonderful stay in your hotel, it was fabulous and we loved it!
2025-06-04
Al llegar nos recibio una chica que para nosotros fue de gran ayuda porque hablaba un muy buen español y nos fue informando tanto de el tema del parking como los temas del hotel y de las excursiones. El nombre no lo se pero estaba en el horario desde media mañana y a la tarde.
2025-06-03
There was a small problem with the wash basin in our room which was quickly sorted out
2025-06-02
Very friendly and helpful staff
2025-06-02
Thanks Debora for the instructions and recommendation of the places where should go(Siena & San Gimignano) and thanks Silvia for the information of the votive candles of scents oil. They both are very friendly and good customers service.
2025-06-01
Breakfast staff was fantastic
2025-06-01
Personnel d’accueil très bien 👍
2025-05-31
gracias por su amabilidad y sugerencias
2025-05-31
Tornerò sicuramente per la prossima volta a Firenze!
2025-05-31
Thank you for a most enjoyable stay and looking after us so well. We look forward to returning.
2025-05-30
Staff was absolutely wonderful , friendly and helpful
2025-05-30
Muchas gracias. La atención fue excelente
2025-05-29
We greatly enjoyed the hotel atmosphere and especially the lovely specialty coffee, service and breakfast. Staff were cheerful and helpful.
2025-05-28
Muchas gracias por todas las atenciones desde Argentina. Recomendaremos vuestro hotel
2025-05-28
Excelente.calidad y atención. Muy recomendable
2025-05-28
The room was clean and charming. The breakfast room staff were friendly and accommodating. We were on an Air Canada rail tour and I liked the very short walk from the train station We loved the little restaurant right down the street and enjoyed dinner both nights of our stay
2025-05-28
An amazing stay thankyou ! All the staff went over and beyond with special little touches from the delicious fruit and cheeses at breakfast to the friendly service in the bar. The Junior suite room 14 was divine. We will certainly be bringing family back to stay at you beautiful hotel. Many thanks to all for a superb stay @
2025-05-27
So very friendly and helpful. Thank you
2025-05-26
Excelente atención de todos los empleados. Muy limpio todo. El hotel es muy bonito y no tenemos más que palabras de agradecimiento para todo el personal. Gracias!
2025-05-25
Personale estremamente gentile
2025-05-25
Ich habe mich lange nicht mehr in einem Hotel so wohl gefühlt wie bei Ihnen. Ganz toll fand ich die Süßigkeiten auf dem Bett und die frischen Erdbeeren zum Cappuccino. Alle Mitarbeiter haben mir stets das Gefühl gegeben, ein willkommener Gast zu sein. Diese Herzlichkeit hat mich fast wie zu Hause fühlen lassen. Vielen Dank für die unvergesslichen Tage, die ich bei Ihnen verbringen durfte.
2025-05-26
Viola - bar and breakfast staff was super friendly and so accommodating- so big thanks to her
2025-05-26
The staff were great, they were very approachable every time we spoke to them.
2025-05-26
The staff at both reception and breakfast were all so helpful and friendly
2025-05-24
The people at the desk were pleasant and helpful. I enjoyed the area with bar and seating on the first floor. It was comfortable, and the lady who worked the bar was friendly and helpful.
2025-05-24
Very grateful for the effort in providing gluten free options and for the general friendliness of staff
2025-05-25
Excellent stay
2025-05-24
Thank you for a wonderful stay it was amazing rooms clean breakfast was great and staff amazing
2025-05-23
The staff were amazing! The front desk staff were very helpful and the head breakfast fellow was absolutely amazing and went over and beyond our expectations expectations. We had a wonderful stay and experience with you!
2025-05-24
Thanks to the front desk help. They helped me print a train ticket that I could not retrieve on my phone that was a life saver for sure. They also helped with directions, restaurants
2025-05-23
Wonderful, helpful staff and very clean rooms.
2025-05-23
Thank you….we enjoyed our 2 night stay.
2025-05-23
Thank you so much for the front desk staff very friendly BIG thank you to the breakfast staff they were amazing mostly the man who welcomed us every morning with a smile and cappuccino
2025-05-24
Very kind staff. Breakfast - captain is very nice!
2025-05-22
Rezezione
2025-05-23
Engagement Rezeption
2025-05-23
We would like to thank the management for a wonderful stay.
2025-05-22
The best capuccino and the most delicious burrata on our trip. Colaborators very nice.
2025-05-22
we stayed 4N5D, the last day, your breakfast pack was really helpful for us thus we enjoyed it during one day Milano trip and all staffs are so kind and very aggressive to help customers, it's really impressive for us.I can recommend your hotel if someone ask us about Hotel in Firenze. Thanks all.
2025-05-21
We had a lovely stay very friendly staff . We would stay here again
2025-05-20
Tha hotel is very nice and we had a quiet room as requested. The staff were all very friendly.
2025-05-19
Nos sentimos cómodos y bien atendidos.
2025-05-18
Thanks a lot for all your service and we had a great time in your hotel
2025-05-19
Thank you for a pleasant stay!
2025-05-18
Complimenti per la gentilezza e disponibilità del personale e per l'attenzione al cliente
2025-05-18
Ringraziamenti speciali all'operatore reception, molto professionale, accogliente, sensibile, nonostante arrivi in piena notte, causa imprevisti problemi di traffico. Complimenti anche alle personale del ceck out, chiaro e veloce
2025-05-18
Tutto perfetto. Gentilezza confort e pulizia . Grazie
2025-05-17
grazie per l’ospitalità nel breve soggiorno
2025-05-17
It has an overall antique and charming style with great appeal, and the service staff are also nice.
2025-05-17
The management and staff were very helpful, pleasant and lovely to deal with. Thank you.
2025-05-17
Diana ? in the bar was especially pleasant and accommodating.
2025-05-16
Thank you for your hospitality.
2025-05-15
It was very comfortable,Thank so much.
2025-05-15
Thankyou very much for a lovely stay, we had a wonderful time. The staff were extremely welcoming and accommodating. Highly recommend this accomodation to anyone visiting Florence.
2025-05-15
Thank you for my stay really injoyed my time here
2025-05-15
Complimenti per l'attenzione rivolta al cliente. Unico hotel 4 stelle di quelli da me visitati che fornisce un kit per il viaggio di ritorno con acqua, salviette, caramelle
2025-05-16
The whole team were extremely helpful. Being a wheelchair user, my disability was well catered for and we all had an amazing break.
2025-05-15
Excelente atención, limpieza, orden, ubicación, calidad de los servicios, totalmente recomendable
2025-05-16
Excelente atención recibida por todas las personas q integran el hotel.
2025-05-15
the gal at the front desk was very helpful upon checkin and assisted in lining up a taxi for getting us to the airport in the morning of our departure
2025-05-15
Amazing staff and really welcoming hotel
2025-05-14
The staff are all lovely. I would like to give special thanks to Viola, Elenor, Riab and Antonio. Sorry about the spelling of the names. The staff on reception were also very lovely and helpful but I don’t know their names. The cleanliness of the room was really good. Thanks Vanessa x
2025-05-13
Atención amable y trato familiar
2025-05-12
A special thanks to the lady with curly hair (sorry forgot to ask your name) at reception who helped us during our stay
2025-05-12
We had a great itinerary stay in the Adler as it was adjacent to the train station.
2025-05-12
Thank you to all of the staff, you made our stay most enjoyable
2025-05-12
Grazie
2025-05-12
The management was exceptional. They invited us to a party upstairs and was very welcoming, especially for 2 Americans not fluent with the Italian language. Thank you
2025-05-12
The staff was excellent. Reception, breakfast staff, and maid service were all great.
2025-05-11
Andre was very helpful when we first arrived…very welcoming
2025-05-11
You and your staff were very friendly and helpful. Your party was a nice idea and a chance for guests and staff to socialise.
2025-05-10
Bravo et merci
2025-05-08
Staying at this hotel was truly a wonderful experience. Among all the accommodations I stayed at during my trip to Italy, this was the most satisfying. Everything—from the cleanliness, front desk service, to the breakfast—was excellent, and I would like to express my gratitude to all the staff.
2025-05-08
Mille grazie per la accoglienza e la disponibilità....tutto è perfetto
2025-05-08
From the moment we entered the hotel to the time to leave, we were treated so well by the lovely staff. We loved the opportunity to have the spa to ourselves.
2025-05-09
Nuestra estancia ha sido perfecta. He ido con mi madre, que le hacía mucha ilusión visitar Firenze, en la agencia me recimendaron vuestro hotel y ha sido un acierto total. Las instalaciones y el personal, de 10! Cuando regresemos a Firenze, volveremos a hospedarnos con vosotros. Gracias por todo! Alba Cerezuela y mamma di Alba
2025-05-08
Personale reception gentile e disponibile. Responsabile di sala colazione veramente gentilissimo, simpatico e cortese: un vero valore aggiunto per iniziare la giornata nel modo migliore e col sorriso.
2025-05-08
Especialmente la atención del señor que prepara el café, quiero destacar su amabilidad. Y además hace el mejor café siempre muy atento.
2025-05-07
Sejour parfait . Merci à tout le personnel pour leur accueil
2025-05-08
Personnel compétent souriant et serviable.
2025-05-07
Everyone very nice
2025-05-07
everything associated to our trip was amazing and memorable,
2025-05-06
Very nice staff and friendly!
2025-05-06
We enjoyed the drinks event and think it is something you should consider continuing. The small touches at breakfast, the warm welcome, strawberries and mozzarella were appreciated All the reception staff were friendly and helpful
2025-05-07
We had a lovely stay, everyone was so friendly and accommodating. The spa was nice, just so hot. I was impressed that you had vegan options and milk alternatives.
2025-05-05
Thank you
2025-05-05
Staff at reception was absolutely helpful and friendly
2025-05-06
Good service excellent job
2025-05-06
Thank you for the great hospitality.
2025-05-05
a perfect place to stay, friendly staff Italy's Best Hotel I will definitely visit again.
2025-05-02
Our experience at your hotel was beyond expectations in terms of comfort and staff attentiveness.
2025-05-02
Everyone was great and helpful.
2025-05-01
Bella estadía , excelente atención de todos
2025-05-02
Very kind employees, always helping.
2025-05-01
Excellent service,lovely hotel.Very clean.
2025-05-01
The Spa was very special and a great value! Thank you!
2025-05-02
We arrived in the early hours and were greeted by a friendly helpful member of your staff
2025-04-30
Gostaria de parabenizar toda Equipe. Estou muito satisfeita e voltando a Florence, com certeza me hospedarei no Hotel Adler Cavalieri. Parabéns, parabéns, parabéns! Continuem assim!
2025-05-01
Muchas gracias por una maravillosa estadía
2025-04-30
The reception, luggage storage, and restaurant staff are all friendly.
2025-04-30
Thanks to Hotel Adler Cavalieri team, everyone I met at the hotel was great :)
2025-04-29
Hicieron nuestra estancia muy agradable y siempre atendieron nuestras personas.
2025-04-29
Recepcionistas Silvia e Débora muito simpáticas e gentis e também o maître do café da manhã
2025-04-29
Ringraziamenti a tutto lo staff della reception e dell'area colazione che sono sempre stati molto gentili e attenti alle nostre esigenze e richieste.
2025-04-28
All staff were pleasant and professional. Grazie!
2025-04-27
Personale squisito pieno di cordialità ed empatia
2025-04-27
Merci pour cette parenthèse florentine, c’était merveilleux
2025-04-27
Thank you for a fantastic stay
2025-04-26
THANKS
2025-04-26
Our stay with Adler Cavalieri was exceptionally pleasant. The location worked well for us. We especially appreciated the generous breakfast every morning. If we ever travel to Florence again, we would plan to stay with you again.
2025-04-26
Grazie per la vostra gentilezza e disponibilità
2025-04-24
Tanto mi marido como yo queremos agradecer especialmentr a la gente de recepcion, que nos trataronbsuper amable a todos los chicos q todas las mañanas nos recibian con una sonrisa para desayunar y a la gente de limpieza q siempre estuvo todo impecable.
2025-04-24
The buffet breakfast was tasty and lots of it. Your barista, Luca made THE best cappuccino.
2025-04-24
Ottima accoglienza ed assistenza. Grazie
2025-04-24
..
2025-04-25
sehr guter Service, zuvorkommend und hilfsbereit ein tolles abwechslungsreiches Frühstück
2025-04-26
Unfortunately I forgot the name of the reception manager with the blonded hair, but she was really nice, every interaction with her was extremely pleasant and she seemed always eager to help. And overall the management was generally friendly and welcoming, having strong English, what I really appreciated
2025-04-24
Muchas gracias! Todo excelente! Muy buena atención!
2025-04-24
Al señor del desayuno muy amable y simpático
2025-04-24
Merci a toute l’équipe pour votre accueil chaleureux!
2025-04-23
Han sido muy cordiales. Cómo lo he dicho en el hotel, muchas veces he estado en Firenze pero nunca me sentí tan bien en un hotel como este. Lo recomiendo si duda.
2025-04-23
Personal molt atent i amable
2025-04-23
¡Toda muy bien! El personal muy amable y atento. Muchas gracias
2025-04-22
Personal muy atento y detallista, sobretodo en el desayuno. Enhorabuena
2025-04-22
Gracias por la limpieza y cuidado de habitacion y baño.
2025-04-20
Todos los empleados muy amables.. destacar los trabajadores del desayuno del día 19y 20 mayo. Nos ofrecían fresas, chocolate...muy amables
2025-04-19
Thank you so much for our lovely stay. We felt very welcome and the staff were so lovely, especially Viola and Livia
2025-04-20
Very helpful and friendly staff.
2025-04-19
Personale molto cordiale soprattutto le ragazze alla reception
2025-04-20
All the staff were magnificent. Great service. Would recommend.
2025-04-20
Great stay, we were made very welcome. If we come back we will be coming to stay with you again and will recommend you to our friends. Thanks.
2025-04-20
All staff were courteous, helpful and professional. The staff make the difference. Grazie mille
2025-04-19
Thank you to all at reception and the manager who welcomed us They made excellent restaurant recommendations
2025-04-18
Everything is good and I really had a good time in the hotel
2025-04-18
We are enjoying everything about our stay at your hotel and Florence
2025-04-17
Frühstückspersonal
2025-04-17
The staff was amazing. The spa was amazing, a must! We had a problem where my husband forgot his phone and the front desk person was very helpful to get delivered to the airport. Thankfully we did not miss our flight! Real customer service at its finest!
2025-04-17
Mes remerciements à toute votre équipe pour la qualité de votre accueil et de vos services. Je reviendrai dans votre hôtel et le recommanderai à mes amis.
2025-04-17
thanks to all staff. The help and your accessible room for me was great. Thank you
2025-04-16
Congratulations!!! Hotel Adler Cavalier was the best hotel in all of our visit to Italy. From service to maintenance and staff. The quality of your service was amazing. We will definitely stay at Adler Cavalier again, and again. Thank you for everything.
2025-04-17
Great interreaction with all staff
2025-04-17
We celebrated our 50th anniversary at your hotel and it was very gracious of you to provide a bottle of champagne to toast our anniversary.
2025-04-15
Agradezco la amabilidad con la que nos atendieron
2025-04-16
Adorámos estar no vosso hotel. Todo o pessoal sempre prestável e simpático. Obrigada!
2025-04-16
Excelente
2025-04-15
Then you for a comfortable stay in your lovely hotel
2025-04-13
The Man on reception rearranged our restaurant booking which we thought we had lost due to flight delays and arranged a fantastic table. Brilliant service
2025-04-13
Le personnel est très agréable et à l’écoute
2025-04-14
thank u
2025-04-13
Pour les déjeuners l’accueil et le service étaient extrêmement chaleureux.Mêmes à l’accueil de réception.
2025-04-13
Grazie mille for the great hospitality! The front desk and cleaning staff were all very friendly and accommodating. I will recommend the hotel to my friends and family.
2025-04-12
Alle Angestellten waren sehr freundlich
2025-04-12
Thanks
2025-04-11
Un très bon service, un accueil chaleureux
2025-04-11
Hotel muy bien situado, tranquilo y con buenas instalaciones y personal amable y atenti.
2025-04-11
Thanks to your staff for being so helpful, great facilities, best place we’ve stayed on our trip!
2025-04-09
Excellent help upon arrival, treated very well at breakfast. Room was very clean, thank you.
2025-04-09
Excelente la atención de todo el personal del hotel, siempre atentos a las necesidades de los huéspedes
2025-04-09
Thankyou
2025-04-07
The staff are great! Very helpful and polite. They made us feel welcome.
2025-04-07
Thank you
2025-04-07
Un personnel très chaleureux et disponible. Un très très jolie hôtel. Nous avons apprécié la qualité de la chambre et la terasse. Tout était vraiment très propre. Les produits de soins sont très agréables. Merci encore pour toute votre gentillesse
2025-04-06
Vraiment professionnel et à l’ecoute
2025-04-06
Thanks for the reception and all the staff
2025-04-07
Winderbar, auch tolles Personal!
2025-04-07
Every member of staff is most welcoming, and happy to assist with our enquiries and requests. We were travelling with our elderly mother, and she felt very comfortable and safe thanks to your efficiency and kindness in all regards. Many thanks to you all for a memorable stay with my family.
2025-04-07
Es war alles in Ordnung. Es gibt keine Beschwerden.
2025-04-06
Todo excelente!!!
2025-04-06
Prompt helpful service. Clean and stylish hotel.
2025-04-05
Merci pour votre accueil, pour la gentillesse de votre personnel, les personnes à l'accueil qui nous ont rendues un service quand nous avons eu besoin d'aide. Merci au personnel des petits déjeuner, tous étaient très professionnels et sympathiques, toujours un petit mot en français, c'était très agréable. Merci au personnel de ménage, notre chambre chaque jour était parfaite de propreté et sentait très bon . L'hôtel est très accueillant, on s'y sent bien. Les espaces sont agréables.
2025-04-05
I stayed here for a solo 3 night visit to Florence and was made to feel welcomed on arrival. The room was clean, well presented and the balcony was a lovely surprise. The food at breakfast had variety and well made/cooked, but my favourite was the room service breakfast, where I was given an array of options and the service of the staff was great. If I had any questions, the staff were willing to help and very polite. Overall I had a wonderful stay here and would happily book again.
2025-04-04
We stayed for three nights and the service was excellent. Everyone was so kind and helpful. The bedrooms were spotless, with very comfortable beds and the breakfasts were delicious, plentiful and lots of variety, together with very attentive staff. Thank you for making our stay so memorable.
2025-04-05
Excelente atención, en todos los sectores del hotel
2025-04-04
Agradezco a los recepcionistas, al Señor encargado del desayuno, al Sr. que atendía el bar, que es de nacionalidad peruana, y a los botones que muy gentilmente no guardaron las valijas y la dejaron en la habitación.
2025-04-03
Thanks to Sofia, Débora, Christian and Luca for their hospitality and kindness. It was a fantastic stay at Adler. Everything worked very well.
2025-04-03
merci à tout le personnel de l'hotel et plus particulièrement la dame de l'accueil merci àtous
2025-04-03
Ευχαριστώ
2025-04-03
Personnel très sympathique et dévoués
2025-04-03
Thanks for everything. The breakfast was amazing.
2025-04-04
Great stay, only reason I said I wouldn't go again is because we are very unlikely to be able to return to Florence. (budget and age)
2025-04-04
Accueil chaleureux très professionnel L’hôtel est très propre ça fait plaisir
2025-04-04
Breakfast served was amazing
2025-04-02
Très bon hôtel , personnel très accueillant, espace SPA au top
2025-04-02
Hotel magnifique!
2025-04-02
Herzlichen Dank für den freundlichen Empfang und die professionellen Infos.
2025-04-01
Amazing!!! Clean, awesome gym and spa, breakfast gorgeous, staff all friendly and wonderful!!!
2025-04-01
We really enjoy our stay.. all staff's offered excellence service.. it’s truly made our visit comfortable. Such a great short staying experience. Thanks you so much..
2025-03-31
Dopo la mia segnalazione sul balsamo mi è stato prontamente portato. Il resto come già detto tutto ottimo
2025-04-01
Vraiment top l’accueil l’emplacement est bien c’est propre, chaleureux très bon séjour merci
2025-03-31
Great staff
2025-03-31
I would like to thank everyone that worked there. Very helpful, polite. The staff couldn’t do enough for us. Very clean hotel totally enjoyed my stay Thankyou
2025-04-01
Thank you for your profesionalism, we enjoyed our time in Florence and in Cavalieri hotel.
2025-03-31
This is an excellent Hotel. Staff are so helpful. Rooms are spacious and Quiet. There is everything you need and rooms kept very clean each day. Breakfast is delicious and Staff efficient. The small coffe and cake buffet on 1st floor is very welcome when you arrive. Thank you for a great stay.
2025-03-29
Every staff person we encountered was helpful and friendly.
2025-03-30
Muy buena mi estadía. Sigan trabajando así, la gente los va a elegir.
2025-03-28
Chiedo scusa per non conoscere i nomi Un ringraziamento alla Signorina che ci ha accolto all’arrivo Un ringraziamento al Signore che si occupa della colazione, veramente molto disponibile, grazie Complimenti per gli erogatori dell’acqua Significano non solo risparmio per l’utente ma anche minor utilizzo di plastica Complimenti per la SPA ben tenuta e ben organizzata Grazie
2025-03-28
Grazie per aver reso il nostro soggiorno indimenticabile
2025-03-28
Siamo giapponesi. Per mia mamma questo è il suo primo viaggio in Italia e grazie a voi lei era molto contenta. Grazie mille.
2025-03-28
Wonderful stay in your hotel. Couldn’t fault it at all.
Favoloso
Aree comuni e servizi
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Sistemazione
Colazione
Via Della Scala, 40 - 50123 Firenze
+39055277810
2025-09-16
Complimenti per la professionalità, cortesia e pulizia. Personale piacevole e socievole