Hotel Adler Cavalieri

2026-11-05

People were very professional and friendly - wonderful folks

2026-11-04

La qualité de l’accueil, des chambres et fu oetot dejeuner. Nous sommes dans un cocon. Merci a vous tous.

2026-11-03

Es war eine wunderschöne Zeit!

2026-11-03

All the staff were lovely & what a delight to be greeted by a smiley face a breakfast time!

2026-11-01

Everyone was personable and very helpful and accommodating Enjoyed my stay

2026-11-02

They have understood we are couple of old persons and changed our room to another with larger bethroom

2026-10-31

Excelente servicio y ubicación

2026-10-31

Our stay was very pleasant. Every staff member was courteous. The common areas were clean and comfortable. I will highly recommend your hotel

2026-10-30

Ganz besonders möchte ich die Freundlichkeit und Herzlichkeit des gesamten Personals hervorheben sowohl an der Rezeption als auch bei den Zimmermädchen und beim Frühstück. Gerade beim Frühstück empfand ich die Herzlichkeit und Aufmerksamkeit Morgen für Morgen als einen wunderbaren Start in den Tag. Vielen Dank!

2026-10-30

No solo a la dirección, sino a todo el personal que con su esfuerzo hace posible el buen servicio

2026-10-30

Service was exceptional and staff were very friendly and helpful

2026-10-29

Helpful Reception staff who were willing to help with the tricky lift access to street level

2026-10-29

A most grateful thank you to Umberto for his attention, kindness and excellent hospitality and customer service. He was helpful is getting us a bagged breakfast when we needed to leave early,provided directions on more than one occasion and assisted in securing a special delivery for us. Thank you so much Umberto!

2026-10-29

Hotel fantastico! Camera pulitissima e molto ordinata, letto comodissimo e personale gentile e disponibile. È stato davvero il miglior hotel in cui abbia mai soggiornato. Grazie mille, tornerò sicuramente!

2026-10-30

Thank you for the pleasant stay and experience.

2026-10-30

Really enjoyed the stay, the room and hotel was amazing and spotless. Breakfast was lovely and the staff were really friendly and helpful. Would definitely return! Thank you!

2026-10-29

Tks for all!

2026-10-29

I don’t know how difficult it is to build a team in Europe, but everyone who assisted us was always very friendly, helpful, and courteous. Well done.

2026-10-27

ringrazio tutto lo staff per la premura nei nostri confronti, siamo stati bene e certamente sarà mia cura il passaparola con amici affinchè possano alloggiare in futuro presso l'hotel.

2026-10-27

We felt well looked-after.

2026-10-26

Everything was excellent. Even above excellent is the hotel front desk staff. Friendly. Knowledgeable. It was clear that they wanted to everything to make our stay wonderful. I am 72 years old and have traveled a lot over 50+ years. This front desk staff are the best I have ever experienced.

2026-10-26

The staff were really helpful, professional and friendly.

2026-10-27

Helpful reception employees. Went well with maps, cabs, directions.

2026-10-26

Gracias por la amabilidad de todo su personal

2026-10-26

Front desk always helpful. Room was always made up nicely. Bar staff were accomodating.

2026-10-25

Thank you to all the team - everyone we encountered was very helpful.

2026-10-25

We’ve stayed with you 7 times.., We look forward to next time!!!

2026-10-26

We appreciated the staff holding our luggage until check in time. The front desk gave suggestions to help us explore the city. The attendant who delivered our breakfast to our room was prompt and friendly. Your city is beautiful and easy to navigate walking.

2026-10-25

A very friendly and well informed employee at the check-in

2026-10-24

Thank you for a brilliant stay!

2026-10-24

Your reception staff and breakfast staff are extremely polite, friendly, and welcoming.

2026-10-23

We really enjoyed our stay! All staff were friendly and helpful. Love the convenience of being near the rail station.

2026-10-23

Every member of the hotel staff was so lovely. My favourites were the person in charge of breakfast and the young lady who helped clean our room — they were especially warm and sweet! Thank you all, you made so many wonderful memories for our honeymoon.

2026-10-23

We had a really enjoyable 2 nights stay at your hotel. The service was professional, friendly and efficient. The rooms were well furnished, bed was comfortable and the shower worth a special mention. The breakfast was delicious and the cocktail bar a lovely space. Thank you to all members of the team for making our stay so memorable!

2026-10-22

Y'all took good care of us. Thank you for your assistance and lovely stay

2026-10-22

Grazie per la vostra professionalità e gentilezza.

2026-10-21

Grazie per la disponibilità e cortesia

2026-10-21

Overall it was such a pleasant stay,staff was very friendly and very neat tidy hotel rooms. Most recommended!!

2026-10-21

Abbiamo trascorso un soggiorno meraviglioso. Grazie per la calorosa accoglienza che ci avete riservato.

2026-10-20

Everyone on the staff was extremely polite and helpful. They are all a credit to the organisation

2026-10-19

Thank you for a lovely stay! My room was lovely. Everyone working at the hotel - reception, breakfast, and room preparation and cleaning - were very kind and professional. Grazie mille! I will be very happy when I return to Hotel Adler Cavalieri.

2026-10-18

All of the staff were very friendly and helpful.

2026-10-17

Everything at the hotel was perfect!! Congrats for the great job.

2026-10-18

All the staff were friendly, helpful and welcoming.

2026-10-17

Staff was excellent, breakfast servers were pleasant and helpful. It was nice that there was afternoon refreshments while room was being prepared and that bags were already in the room.

2026-10-16

Ringrazio di cuore Sofia alla reception per la sua gentilezza e lo staff di sala per la disponibilità a prepararmi la box colazione con prodotti senza glutine.

2026-10-16

Thank you for your hospitality.

2026-10-17

Very happy with the hotel and staff.

2026-10-15

The shower badly flooded on our first use the night of our arrival and again the following morning but this was fixed whikst we were out and problem free after that. The Italian (tall blonde male) waiter at breakfast was excellent

2026-10-14

Somos gratos pela atenção de todos os funcionários do Hotel Adler

2026-10-13

Nous remercions le personnel de son accueil, le sourire.

2026-10-14

Thank you for the great stay!

2026-10-13

Your staff was very polite and pleasant ar all times. Sophia is a very pleasant person ar rhe front desk. Mase our stay enjoying.

2026-10-13

This was our second 10 day stay and it won’t be our last! Everything was wonderful and everyone was so friendly!

2026-10-11

Muchas grac3al personal del comedor por la ayuda con nuestras alergia

2026-10-11

We appreciated help with a lunch reservation and holding our bags. Transferring our bags to our room was very nice. The location is perfect to the Duomo and train station.

2026-10-13

Danke für die Reinigern,die haben eine tolle Arbeit geleistet,jeden Tag beim Heimkommen war super sauber!!Frische Handtücher und alles aufgeräumt!Respekt!Danke!!

2026-10-10

Very welcoming staff and very helpful with all questions and needs. Great people! truly enjoyed our stay and hope to return again.

2026-10-11

Zimmer waren super sauber gereinigt! Sehr freundliches Personal beim Frühstück

2026-10-10

Hotel Adler was suggested by our travel agent. Great location but even better staff. They were friendly and helpful. Thanks for the great stay!

2026-10-09

Best Ever!

2026-10-09

Your breakfast staff are a great asset to you, particular the gentleman in the white jacket. Compliments also to all the staff for their very good English and their patience with our faltering Italian.

2026-10-07

Thank you! Our stay was wonderful!

2026-10-07

Félicitations au personnel pour la gestion pendant et après la panne d’électricité durant notre séjour. Nous avons pu accéder rapidement à notre chambre malgré la situation. La correspondance pour faire le point sur notre facturation après notre départ a été courtoise et efficace.

2026-10-07

Front desk staff was very courteous and helpful with regarding all of our needs and concerns

2026-10-06

Il personale alla reception e alla colazione davvero molto gentili

2026-10-04

I loved your Hotel! Within walking distance of the Duomo, but it was so quiet inside. So peaceful. I loved your Hotel!

2026-10-04

Staff was very friendly and helpful.

2026-10-03

Thank you so much for a great stay. Everyone went above and beyond!! All of you are greatly appreciated.

2026-10-03

Good work!

2026-10-03

Thank you for great and personal service. Great staff.

2026-10-02

Our stay was very lovely. Staff very polite.

2026-10-01

All other staff were uniformly courteous, attentive and pleasant. Special thanks to Rachid and the woman who managed the breakfast room.

2026-10-01

Nos alojamos 3 noches Hotel muy bien ubicado si se viaja en tren Del centro tampoco está lejos más o menos 10 minutos El hotel es muy recomendable por su atención al huésped, limpieza y mantenimiento general ,excelente!!! Muy cómodo Tiene un bar y terraza comoda y la asistencia al viajero ,es muy buena!!! Volvería sin duda

2026-10-01

Muy buen hotel Personal cordial, amable y siempre a dispuestos

2026-09-30

Unberto at the front deck was excellent. No matter what we needed or asked he always helped us. He also is well trained & courtesy to answer all our questions. I believe he is your best asset! Give him a raise!!

2026-10-01

I felt that the staff was knowledgeable and very helpful. We dealt with Umberto in reception and found him to be an engaging, pleasant young man. All the staff were pleasant and cheerful which contributed to a great visit to Florence.

2026-10-01

Viola was a fantastic at breakfast, she is so vibrant and happy with excellent customer service skills which is rare these days!!! Hard worker Humberto at the front desk was very helpful navigating Florence and getting cabs for us The folks who clean the rooms are awesome, our room was well maintained Last but not least the shower pressure with the wand was awesome best ever in room 11. My apologies for leaving our bistecca di florentine in the refrigerator. I forgot it!!

2026-09-30

Everyone at the front desk and breakfast area were amazing! We felt truly catered to, even super Early on our departure day!

2026-09-28

Reception team extremely helpful, polite and friendly

2026-09-28

Thanks so much! We had a wonderful time. Great staff

2026-09-28

Das gesamte Personal ist sehr freundlich und um das Wohl der Gäste bemüht, dafür einen herzlichen Dank

2026-09-28

Ein sehr schöner Aufenthalt! Besonders wohltuend war die Freundlichkeit des gesamten Personals!

2026-09-28

Petugas resespionis, seorang lelaki muda dan wanita muda, sangat sopan dan membantu sekali saat check in dan check out. Kami menitipkan koper di concierge sebelu waktu check in dan langsung di antar ke kamar, dia menunjukan toilet untuk dapat digunakan. Bakery dan kue coklat serta buah buahan saat sarapan luar biasa enak

2026-09-27

During my journey through Rome, Florence and Venice, Hotel Adler was my best experience!! Thank you, Lovely!,

2026-09-27

Kudos to the front desk staff for handling the problems I reported. They were handled satisfactorily.

2026-09-24

Wonderful front desk staff, so helpful and pleasant. Same in the breakfast room. LOVELY PEOPLE!!!!!

2026-09-23

Desidero porgere i miei più sentiti ringraziamenti per l’eccellente ospitalità ricevuta durante il mio recente soggiorno presso la vostra struttura. Sin dal mio arrivo ho potuto constatare un’organizzazione impeccabile, caratterizzata da professionalità, cortesia e un’attenzione al dettaglio che raramente si riscontra con tale continuità. La qualità dell’accoglienza è stata esemplare: ogni membro del personale si è distinto per disponibilità, discrezione e capacità di anticipare le esigenze degli ospiti, contribuendo a creare un clima di autentico benessere. La pulizia degli ambienti, sia nelle aree comuni sia nelle camere, è risultata impeccabile, segno di una gestione attenta e di standard elevati mantenuti con costanza. Ho particolarmente apprezzato la cura con cui vengono gestiti i servizi, la prontezza nel fornire informazioni e assistenza, e la sensibilità nel garantire un soggiorno confortevole e sereno. È evidente che la vostra struttura si fonda su valori solidi: rispetto per l’ospite, dedizione al lavoro e una visione dell’ospitalità che unisce efficienza e calore umano. Vi ringrazio sinceramente per aver reso la mia permanenza così piacevole e memorabile. Sarà mia premura consigliare l’Hotel ADLER a chiunque cerchi un luogo dove sentirsi accolto con professionalità e genuina attenzione. Con stima e gratitudine, Milena

2026-09-23

Top rate

2026-09-24

Friendly and respectful staff

2026-09-23

Third stay at Adler great, helpful staff. Hotel is spotless. Great location. Grazie all was great!

2026-09-24

While we were out visiting the city, my husband realized he misplaced his backpack. He contacted the hotel immediately and one of the staff members checked the sitting room and returned my husband’s call saying he had found the backpack. I believe his name was Roberto. Outstanding assistance. Thank you so much.

2026-09-23

All of the staff was incredibly kind and helpful! They assisted with calling taxis, providing suggestions and helpful tips on converting USD to Euros, and just made our stay more comfortable overall. The rooms were gorgeous and comfortable and had the best shower we had throughout our entire trip! We would absolutely come back to this hotel.

2026-09-24

Enjoyed the stay in beautiful Florence and walking distance to all we wanted to see and do. Staff were welcoming and Friendly. Thank you

2026-09-23

Amazing staff very friendly and accommodating

2026-09-23

可以写成自然的酒店评价英语： The front desk staff were very professional and helpful. Both the check-in process and the luggage storage after check-out were handled very efficiently. Their English was excellent, so communication was smooth and easy.

2026-09-22

Nothing to add

2026-09-21

Thank you for a lovely stay. Roberto was great answering all of our questions prior to the visit. Check in staff was excellent, helping with room and dinner rez. Breakfast man was so very nice and so helpful. The breakfast buffet and the room were lovely. Wish we had more days to enjoy the facilities. We'll visit again.

2026-09-21

Front desk staff was very helpful Breakfast was great.

2026-09-22

Friendly staff at front desk and breakfast lounge

2026-09-21

Thank you for a wonderful stay! It was such a joy to find a clean, welcoming and friendly environment so close to many major attractions to visit on our stay in Florence.

2026-09-21

Thanks to all the staff...a brilliant hotel

2026-09-19

Buena atención y amabilidad.

2026-09-19

Lovely hotel. Very efficient, helpful pleasant staff.

2026-09-20

No issues... excellent service when required

2026-09-19

We really enjoyed our stay. You have a lovely boutique hotel in an excellent spot and your staff are incredibly welcoming and accommodating.

2026-09-19

My husband (Mel) and I would like to commend all of the staff we encountered but especially Viola, Sebideh and Dash.

2026-09-19

All staff extremely pleasant and helpful. Thank you for making our exciting stay in your beautiful city even better!

2026-09-18

Thanks for a great stay and friendly helpful staff. Particularly the lovely lady at breakfast time

2026-09-17

Thank you to all the staff who made our stay so enjoyable.

2026-09-17

The team at Hotel Adler Cavaliere made our stay very enjoyable. Thank you.

2026-09-18

Reception staff excellent

2026-09-16

Merci aux gens de la réception pour les bons services

2026-09-17

Thank you for your beautiful hotel. It was wonderful. The room is beautiful.

2026-09-17

We had a pleasant stay..all thanks to your service and maintenance of property!

2026-09-16

Yes, especially to Umberto and lei bella donna who served breakfast each morning. They always made me smile, and helped with my Italian.

2026-09-16

Morning breakfast Senora works very hard

2026-09-16

We had a lovely stay,the staff were brilliant and the hotel is very clean. Thank you to all the staff..

2026-09-16

Umberto was AMAZING!!!!!! So friendly and assisted us with where to eat and where to visit.💙 ALL the staff were very nice people 🥰

2026-09-15

The building is beautifully maintained and the staff are outstanding. The room and bed were very comfortable. The breakfast was just ok but that didn’t affect our happiness with the hotel. Thank you

2026-09-16

From the minute we checked in starting at front desk everyone was so good to make sure our stay was great

2026-09-14

It is a wonderful hotel! Will be recommending!

2026-09-14

The host at check-in host was pleasant and professional. He directed me to the waiting area in the dayroom, and relieved me of my suitcase. Very welcome after my day of travel. The hostess in the breakfast room was the best! Very warm attention and service beyond expectations.

2026-09-13

What a lovely hotel. Everyone was very helpful and the room was superb for my husband who uses a wheelchair.

2026-09-14

GRAZIE

2026-09-14

A beautiful hotel. Lots of quirky seating areas to relax in. Loved our room. The staff were very friendly and helpful. The refreshment area is an excellent idea.

2026-09-14

The front desk agents were very helpful with directions and recommendations!

2026-09-12

We loved our stay and the staff are amazing. Especially the breakfast ladybwith her warm welcomes everyday.

2026-09-12

The entire staff was wonderful.

2026-09-12

Friendly reception. Outstanding breakfast!

2026-09-12

The woman working the breakfast is lovely. She does so much and efficiently.

2026-09-11

The lady who was at breakfast each morning was lovely. Very welcoming and always greeted us with a big smile.

2026-09-12

All the staff were great. Reception lady (sorry didn’t get her name) was very engaging and welcoming (and funny!). Cleaners were thorough. In fact all staff were great that we came across.

2026-09-11

All staff were very friendly and helpful, thank you

2026-09-09

Your reception staff were so kind to me when I arrived tired and seeking accommodation. They found me space to stay in the appartment at No 36. Please thank those on duty (on Monday evening, 7 September) as I really appreciated their help.

2026-09-08

Amazing work !!!

2026-09-08

Thanks for a comfortable and pleasant stay.

2026-09-06

We absolutely loved our stay. The hotel has totally immersive atmosphere, with so much love and attention to detail, and the personnel were super helpful and welcoming.

2026-09-07

All staff were friendly and helpful.

2026-09-07

Besonders sympathisch war die Dame, die sich um das Frühstück gekümmert hat

2026-09-05

The staff - especially those at the breakfast service - were very courteous and hospitable.

2026-09-06

Friendly and helpful

2026-09-06

Enjoyed our stay and would stay again when in Italy. Thank you.

2026-09-05

Front desk staff are so competent and helpful. Couldn’t ask for more

2026-09-04

The staff overall went out of their way to accommodate us. Everyone was very friendly. I loved umberto

2026-09-04

The staff are friendly and always happy to help. The Hotel is only a few minutes walk to the main railway and tram network .It is close to the City Centre and perfect for a short break.

2026-09-05

Staff where amazing both friendly and professional.

2026-09-04

The staff were extremely friendly from start to finish of our stay, always saying hello when we were passing through the lobby on our way in and out of hotel. The room cleaning was also impeccable and it was very nice to come back to a fresh room with our clothes folded and a bonus sweet on the bed!!

2026-09-03

Christian at the bar was outstanding.

2026-09-02

Everyone was great! Christian was so nice to make us noon alcoholic drinks and give us snacks. We loved the parraza area. We also took advantage of the hot tub our last night. The staff was very accommodating as it was a last minute decision. We only wish the shower in our room was larger. Thank you!

2026-09-02

Staff at reception and at service in breakfast first class especially Viola and Sepideh.

2026-09-01

Un grand merci à la dame au restaurant pendant le petit-déjeuner ainsi qu’à la jeune femme d’origine maghrébine et les deux monsieurs. Vous êtes adorables et vous avez le sens de l’hospitalité.

2026-09-01

Excellent accommodation, friendly& knowledgeable staff, central location within a great location for food and drink. Thank you so much❤️

2026-08-30

Really nice experience. The front desk crew were so helpful and happy it was a pleasure. Thank you!

2026-08-30

I would like to express my gratitude to the hotel staff for the excellent service.

2026-08-29

Staff were very helpful and kind. The rooms are well appointed, clean and spacious

2026-08-28

A huge thank you to Andrea and the entire hotel team, who have always done their very best for us every time we’ve visited, and especially this time. There may be hotels that are more beautiful or luxurious, but to us, this hotel feels like home. Nowhere else in Italy or anywhere in the world have we found such warm, personal, and attentive service that makes us feel like we’re simply coming home. A very special thank you to Andrea for the kindness, care, and big heart. We truly appreciate you all and are already looking forward to our next visit. ❤️

2026-08-29

The staff were very welcoming and helpful

2026-08-28

Excelente atención. Buen aseo. Cordialidad de los empleados. Nos sentimos muy bien atendidos

2026-08-27

It was a lovely stay and due to previous experience with the mosquitos in Florence I highly appreciated the fly screens on our window. That meant we could enjoy an open window without being eaten. The water station was great, thanks a lot also for the little bites of cake. They were delicious.

2026-08-28

We loves the hotel. It’s was so clean with a wonderful atmosphere. We were so comfortable!

2026-08-27

Everyone at the front desk were so helpful and courteous and very friendly. They addressed anything we asked promptly.

2026-08-26

地図をいただき お勧めの観光コースを教えていだいた。

2026-08-26

Thank you very much to Viola who looked after us at breakfast and to Sepideh at reception who was always cheerful and organised our day trip to Siena.

2026-08-25

Thank you so much for all the support provided by your team, from the reception, restaurant and administrative staff to the housekeeping team!

2026-08-25

Thks for the pleasant treatment we have received in our days with you, and for the candys!.

2026-08-25

Thank you, enjoyable visit

2026-08-24

Sepideh was wonderful and helped us navigate both the city and our day trip to Cinque Terre!

2026-08-23

Molto gentili tutti

2026-08-22

Bom hotel com excelente acolhimento.

2026-08-21

Very good hotel, people very nice and rooms are perfect

2026-08-21

Grazie per averci tenuto le valigie e per averci accolto dopo che avevamo già fatto il checkout in quanto a causa della pioggia non potevamo andare via.

2026-08-21

We started each day with breakfast, and Viola was always so welcoming and kind. She truly made our experience, and we will miss her.

2026-08-20

Thank for holding our language after checking out.

2026-08-20

Great stay! Our room was quiet and very comfortable! Staff was exceptional!

2026-08-19

Thank you for everything. The hotel is truly wonderful and very welcoming.

2026-08-18

My stay was amazing. My only downside was that I didn't have longer. The room, the spa and the staff all made my stay perfect

2026-08-19

The stay was very comfortable and the staff were extremely helpful.

2026-08-18

Accueil chaleureux hôtel bien tenu Proximité du centre vraiment appréciable

2026-08-16

Muy amables

2026-08-16

Un verdadero placer. La atención del personal y el cuidado del detalle al cliente, ha sido de lo mejor que he visto viajando. Recomendaremos a nuestros amigos y familiares sin duda, si hotel. El valor y trabajo del personal ha sido maravilloso.

2026-08-16

会中文的小哥，感谢你，记得我们蜜月的小姐姐。感谢你

2026-08-15

A tutto el team, grazie mille. Questa era la nostra 2a volta al hotel. La prima volta foi 20 anni fa. Dopo 9mesi il nostro primo figlio è nato… Non c’è bisogno de dire altro 😅. Arrivederci! Un abbraccio da Barcellona!

2026-08-16

Cumplidos para la direccion y una mención especial para la Sra. Viola.

2026-08-15

Super

2026-08-16

All staff were very helpful, kind, considerate. A slight mix up in rooms ordered as my sister was neither in a room the same as us ,nor did she have a balcony.

2026-08-15

Merci pour votre accueil

2026-08-15

Res

2026-08-13

Thanks to the front desk staff especially the young man ( Korean or Asian) he was so helpful and sweet ...we were so thankful for his ability to communicate (in English) with us he had lots of patience explaining certain aspects to us even when he would get stuck trying to translate. We traveled across Italy for 2.5 weeks and stayed in alot of hotels but your hotel was one of the only ones that the air conditioner stayed on even without the key card to turn on electricity. That made the room very comfortable after walking around in the heat of August.

2026-08-14

thank you for the hospitality and great feeling of making us feel welcome...laundry service was exceptional, breakfast was affordable and quite delicious...Grazie e Arrivederci

2026-08-12

Thank the front desk staff and the room cleaners for their hard work.

2026-08-11

3q

2026-08-11

We had a wonderful stay at Hotel Adler Cavalieri. The hotel balances historic Florentine charm with modern comforts, and our hotel room was quiet — a welcome retreat after full days exploring the city. The location of the hotel is excellent, easy to discover Florence on foot. The front desk team was helpful, attentive, and welcoming. We also appreciated the added value that came with booking direct, which made the experience feel more valuable. A special mention goes to the barman, who is truly talented in the art of cocktail composition — our drinks were thoughtfully crafted and a lovely way to arrive to our hotel after a day of travelling. As they say in Italian, “La dolce vita si trova nei piccoli momenti” — the sweet life is found in the little moments — and our stay was filled with them. Grazie mille for the wonderful Florentine hospitality!

2026-08-11

very good

2026-08-11

Live the coffee & cakes in the afternoon that were available thank you

2026-08-10

The Hotel Adler Cavalieri in Florence is simply wonderful! From the very first moment, the service was outstanding. The entire staff assists you with great politeness, promptness, and always with a smile, which truly makes a difference in the travel experience. I would like to give a special thanks to two professionals who made our stay even better. At the front desk, Mrs. Sepideh is extremely kind, professional, and precise with her guidance; she patiently helped me figure out how to get to certain places and pointed me exactly to where I could buy some items I needed. In the mornings, Mrs. Viola welcomed us with contagious joy and hospitality, always ready to prepare whatever we asked for with great care. By the way, the hotel's breakfast is delicious and very complete, perfect to start a day of sightseeing. The facilities also deserve high praise: the rooms are impeccably clean, comfortable, and always at a pleasant temperature. I loved every minute of my stay, and I felt very welcome and well-cared-for from start to finish. I highly recommend it!

2026-08-10

Apart from the wonderful facilities which the hotel offers, the staff were really brilliant. So helful and friendly. As a matter of fact the best hotel staff we have encountered anywhere in the world. Thank you for making our stay so pleasant and comfortable.

2026-08-10

Merci Hôtel très propre et excellent accueil ! Grazie !

2026-08-06

Très bel hôtel , agréable et très bon petit dejeuner

2026-08-05

All staff were very helpful and friendly.We had a great stay!

2026-08-04

Very nice front desk, awesome breakfast host and thanks for complimentary wine.

2026-08-05

We appreciated everything Only quicker breakfast was a little expensive for what you get

2026-08-04

A great stay. Thank you.

2026-08-04

Great friendly and helpful staff at check in and in the breakfast room. Service at the bar was good but we did have to wait for staff over 10min one night

2026-08-04

It was a wonderful stay. We are sorry we missed the bar

2026-08-02

Big thank you to the breakfast people who were very pleasant and accommodating. Good air conditioning system and the place is very tidy. The reception staff are very informative and helpful. The terrace is beautiful.

2026-07-31

An amazing stay! The hotel staff are wonderful especially Viola at breakfast who was so lovely. Everything was perfect and the facilities and room amazing!

2026-08-01

Everything about this hotel was perfect a real hidden gem ,the staff where very helpful and cheerful the rooms were clean and tidy ,the spa was a real gem and the breakfast was very good , a special thankyou to the lovely lady in the breakfast room I think her name was Viola she was so friendly and thoughtful.

2026-08-01

Excelente atención, habitaciones muy cómodas y lo mejor su excelente ubicación

2026-07-31

The receptionist umberto - very keen to help and suggest things. Great English

2026-07-30

A great thank to the management at the breakfast - they welcome us and was very helpful.

2026-07-31

Very nice

2026-07-29

Thank you to all staff! Stay was amazing :)

2026-07-30

All staff is really helpful, knowledgeable, friendly etc but the lady offering mozzarella’s bites during breakfast was so nice and adorable.

2026-07-29

Muy buen servicio. Personal recepcion y restaurante

2026-07-29

Thank you for a great stay

2026-07-28

Thank you.

2026-07-28

The staff are all fantastic and extremely helpful

2026-07-28

The recepcionists were very polite and Nice. Also, we liked very much the coffee in the afternoon. It was a very good idea. Tks!

2026-07-28

All staff very appreciated.

2026-07-28

L'accueil du personnel a été chaleureux et d'une grande qualité m. Merci à eux pour cet accueil qui a rendu notre passage à Florence encore plus marquant.

2026-07-27

We had a wonderful stay in your beautiful hotel. Thank you.

2026-07-26

Cleaning staff, breakfast staff and reception staff incredibly helpful and kind

2026-07-26

Very well done.

2026-07-26

Very helpful

2026-07-25

So far we've had a lovely stay. Room is clean and breakfast was delicious.

2026-07-24

Many thanks to all staff who made our stay enjoyable.

2026-07-22

AMAZING service thank you for what you do!

2026-07-22

Lovely dinner suggestions!

2026-07-23

excelente todo!!! volveremos

2026-07-23

Excelente todo!!!!!

2026-07-22

A very good stay. It must be hard to be consistent over time and so many customers, but you were excellent.

2026-07-21

Muy buena atención y muy buen servicio. Excelente el servicio de provisión de agua

2026-07-20

Great stay and pleasant people. Thanks.

2026-07-20

接待服务很好，早餐人员服务很好，水果很多，庭院舒适

2026-07-19

Great service and friendly staff. Ideal location and facilities

2026-07-19

gentilissimo staff reception e camerieri alla colazione

2026-07-20

Gracias por la estancia

2026-07-18

Quero agradecer a toda a equipe pelo cuidado com os detalhes e pela simpatia. Nossa melhor estadia em toda viagem

2026-07-18

Overall, everyone we interacted with were extremely professional and greeted you with a smile. The breakfast and bar staff made us feel welcomed and provided any assistance we needed. Our connecting rooms were perfect for our family with a lot of room.

2026-07-18

Thank-you team for your professionalism and warmth during our stay

2026-07-18

Thank you very much for the nice stay!

2026-07-17

The staff were always exceptionally friendly. We immediately felt welcome and honestly have nothing negative to say. From the reception team to the cocktailbar staff, the housekeeping team, and the check-out process, everyone was truly excellent and did everything they could to ensure we had a pleasant stay , which they absolutely succeeded in doing. We. Definitely be coming back

2026-07-17

Ringrazio per l'ottimo servizio, dal check-in al check-out, da parte di tutto il team.

2026-07-17

Thank you for everything, we had a fantastic stay!

2026-07-17

Thank you so much for the hospitality, friendly attitude and helpfulness! We really appreciate the cleanliness you upkeep in the rooms. :)

2026-07-17

The place and people were amazing. 100 thanks.

2026-07-16

The lady who organises the breakfast has excellent people skills

2026-07-17

Thank you for making our stay perfect! A special thanks to the lady who made coffees at breakfast, you made our days!

2026-07-15

Sofia at the front desk is very friendly and helpful.

2026-07-16

Rashid was amazing and very helpful.

2026-07-14

Excellent stay, very helpful and polite staff.

2026-07-15

Our room was not ready when we arrived (taking the train in from Roma), which we expected. What we didn't expect was our luggage (that the hotel stored for us) was in our room upon our later arrival. Room was ready and luggage was already delivered and waiting for us. After a long day of travel (and the heat!), it was such a nice surprise.

2026-07-12

Thank you for a wonderful stay!

2026-07-13

Lovely hotel and staff very friendly. We had a great time.

2026-07-12

Thank you for explaining the power outage on the 9th of July and the offer of the gelato in the evening. It did help improve our spirits and made us felt seen. We understand that it was something that was out of the hotels control.

2026-07-10

Every member of staff from the reception to the cleaners were extremely lovely, friendly and attentive to all our needs!

2026-07-10

Thank you all for making our stay very welcoming and providing great facilities and staff for all our needs whilst in Italy.

2026-07-09

We must say how wonderful your staff have been during our 4 night stay. Everyone was welcoming, helpful and polite, especially the breakfast staff!

2026-07-10

Beautiful hotel , lovely friendly and helpful staff , very clean hotel , attention to detail was excellent. Love to stay again one day ,thankyou very much

2026-07-08

Muchas gracias a todos los empleados que hicieron nuestra estancia más agradable

2026-07-09

Gracias por el trato recibido , tanto por el front desk como por los camareros tanto del desayuno como del bar. Han sido, sobretodo los camareros, personas realmente amables, cercanas y agradables. Nos hemos sentido muy comodas

2026-07-08

The tall guy who works in breakfast was one of the best staffs ever. He not only found the tea I was looking for but also remember!

2026-07-06

Andre and Sofia were an excellent help to all of our questions, took care of any requests we had and were extremely welcoming and respectful. The entire staff is very friendly and helpful. We would totally choose this hotel again. Thank you all for a fabulous stay!

2026-07-06

Thank you for everyone , lovely place to stay

2026-07-05

Nos remerciements au jeune homme adorable qui gérait l'accueil à notre arrivée le 01/07/26 en début d'après midi. Il a su bien parler français avec nous et nous a été agréable tout au long du séjour.

2026-07-04

We arrived 30 minutes before check in but we were allowed to go to our rooms, a pleasant surprise. It was also pre air-conditioned on our arrival. We were thankful to escape to summer heat. The front desk also offered to hold our luggage after check out and it was much appreciated. The spa was very easy to book through WhatsApp and led to an amazing relaxing couples vacation.

2026-07-04

Toutes les personnes rencontrées à la réception sont absolument géniaux et font un travail remarquable! Vous avez de la chance d’avoir d’aussi bons employés Merci pour tout

2026-07-05

The facility was perfect and the staff was professional, friendly and helpful

2026-07-05

The front desk staff was incredible. Umberto and Sofia offered assistance with anything we needed. The staff at breakfast was always very attentive and friendly.

2026-07-03

Perfect stay! Thank you!

2026-07-02

Umberto is great! Our recepcion was perfect, he is very attencion.

2026-07-03

Great stay at your hotel. Very nice and helpful staff, very clean and very good breakfast.

2026-07-01

Thank you. You staff are excellent without exception

2026-07-01

The young man who helped us at check in was very friendly. The management was able to respond positively to a request we had made regarding our room before we arrived. The cleaning staff did an outstanding job. I didn't attempt to use the WiFi or the Spa services so I have no comment on them.

2026-07-01

Staff was very kind and patient

2026-06-30

The reception and breakfast staff were kind and attentive.

2026-06-29

Complimenti per l'accoglienza che ci avete riservato, per tutte le informazioni e soprattutto per ogni sorriso, sempre ricambiato con piacere

2026-06-30

You have very good staff

2026-06-29

Vorrei ringraziare la direzione per la premura nel risolvere il problema, con il condizionatore, successo in tarda serata e risolto in breve tempo. Avere cura del cliente è una priorità ed il vostro albergo è stato il top. Torneremo sicuramente. Grazie.

2026-06-28

Very friendly staff

2026-06-27

Grazie mille per la gentilezza e la disponibile di tutto lo staff

2026-06-26

Excellent établissement, tout parfait

2026-06-26

The front desk staff was very accomodating, friendly and helpful. The breakfast was beautiful, delicious and the staff were very attentive and friendly. I loved the old world charm.

2026-06-27

Breakfast team each morning was phenomenal. Front desk staff was very friendly. Housekeeping did a phenomenal job.

2026-06-25

Everyone went out of their way to be helpful and accommodating.

2026-06-25

Umberto at desk was great and the whole breakfast crew was wonderful.

2026-06-24

Nice place.

2026-06-25

無料のお水を電話1本で迅速に部屋まで届けて頂いたり、不足した備品も気持ちよく追加して貰えました。フロントの方の対応も笑顔で素敵でした。ありがとうございました。

2026-06-22

The hotel was beautiful and we loved how everything smelled so lovely each time we entered the doors.

2026-06-20

We had the best stay while we were at your hotel. Everybody was so friendly and paid so much attention to our family. We know that it was hard with our family having three little kids, but everybody was so kind and generous and took such great care of us thank you so much for making our stay in Florence unforgettable!

2026-06-18

Front desk staff were amazing. Umberto shared incredible knowledge and made me feel at home /like family and not a guest. Staff in the cafe and housekeeping staff were wonderful as well.

2026-06-17

We would really like to compliment the staff team for their professionalism and friendliness

2026-06-16

Grandissimo staff, gentile e cordiale, sempre a disposizione e mai invadente. Un ringraziamento speciale a Cristian del Terrace Bar, bravissimo nel suo lavoro e persona di cuore. Altro ringraziamento speciale, alla signorina che mi ha portato per due mattine di seguito la colazione in camera (214) di cui non ricordo il nome perchè non ci siamo presentati, ma ci siamo abbracciati stamattina, lei si ricorderá sicuramente! Sei speciale! Un grande hotel perchè portato avanti da un personale di livello e umanamente attento, roba rara al giorno d’oggi. Grazie! Edoardo Lodi

2026-06-15

Ringrazio sentitamente per l'accoglienza e la disponibilità del personale.

2026-06-15

Thank you for the fantastic customer service.

2026-06-14

Every single member of staff that we met was wonderful. You made it the most enjoyable trip away that we have had. THANK YOU The hotel is beautiful and the staff are wonderful

2026-06-14

All staff were excellent.

2026-06-13

The Adler Cavalieri is truly a gem of a hotel. The staff genuinely is happy to see their guests and greet and help them. The property is gorgeous. My daughter and I spent time each afternoon in the solarium. We had nightcaps there, too. Breakfast had a vast number of choices; the staff happily made coffee drinks for each guest. The room was clean and comfortable. Thank you for a memorable stay. I shall recommend your property to my friends, and I will return again. Oh, the proximity to the train station is a bonus!

2026-06-12

vorrei fare i complimenti innanzi tutto per la pulizia della stanza, poi una lancia a favore del servizio della colazione e soprattutto del personale

2026-06-13

The hotel is very nice & made our stay in Florence enjoyable!!! Grazie!!

2026-06-12

スタッフさんの接客が良く、対応が素晴らしいホテルでした。

2026-06-12

Thank you for a pleasant stay it been our first visit to Florence

2026-06-11

Das Frühstück hat eine exzellente Auswahl und Qualität. Sehr nettes Personal.

2026-06-10

Great service from Reception staff, Bar and breakfast team and housekeeping. Any future visits to Florence will be with you..

2026-06-10

Umberto was very nice since our arrival as all the employees at the hotel! Breakfast lady a guy was also great! Room super clean!

2026-06-10

Merci a la charmante receptionniste et au bagagiste

2026-06-09

thank you for kind welcome and assistance!

2026-06-10

A great stay

2026-06-10

I would particularly like to thank the lady who works in the breakfast room, she was so welcoming always a smile, nothing too much trouble. it was lovely to meet her. Reception staff very helpful, very knowledgeable, and delivered with kindness. We met several from housekeeping who were very polite, always had a smile.

2026-06-09

Lovely stay at the hotel. All the staff were lovely and very helpful. I would thoroughly recommend. Thank you.

2026-06-09

Many thanks great stay.

2026-06-08

Very good experience. Thanks.

2026-06-08

The take away breakfast was very generous. We appreciated the loan of the umbrellas.

2026-06-07

Very friendly staff!

2026-06-08

We had a great time. Your hospitality and staff are amazing. I will definitely visit again

2026-06-07

Wonderful hotel with an amazing staff

2026-06-07

Buffet breakfast was well done. Plenty of nutritious selections with the exception of cold cereals. Looking for whole grain cereals low sugar.

2026-06-06

Hôtel propre et calme, chambre spacieuse, propre et calme, personnel accueillant, petit déjeuner varié

2026-06-06

Thank you for your support and the amazing hospitality. I really enjoyed your hospitality and your amazing facilities.

2026-06-06

Its was a wonderful experience the staff was so coorperative and humble .

2026-06-06

Very friendly staff Enjoyed our stay Lovely breakfast Beautiful cocktail bar Comfortable bed

2026-06-05

We had a wonderful time and thank you ❤️

2026-06-06

We book Adler Cavalieri once or twice a year for 1 to 3 overnights. That began with tour group bookings in the early 2000s. During the past 10 years, we are traveling without the tour groups and ALWAYS book at Adler Cavalieri. When ( and not often ) we have concerns regarding accommodations or services, the hotel is very quick and happy to correct any & all concerns. Hotel Alder Cavaliere is truly a high quality hotel.

2026-06-05

We are always very happy with theHotel Adler Cavalieri and the staff

2026-06-04

Excellent stay! Thank you very much!!

2026-06-04

Obrigado por tudo. Foi tudo ótimo.

2026-06-03

The lovely young lady who checked us in, Ricardo, Christian & Michel. Also Sofia. They were professional, kind, attentive, and knowledgeable.

2026-06-03

Die nette Dame beim Frühstück & Herr Christian sind wirklich sehr bemüht, allen Gästen weiter zu helfen und sind darüber hinaus sehr hilfsbereit und sehr nett, ein zusätzliches herzliches Danke an beide. Generell ist ihr Personal sehr nett, wir werden ihr Hotel gerne an Verwandte und Bekannte weiterempfehlen danke für den schönen Aufenthalt mfg Familie Klaffel

2026-06-02

Personale molto gentile.

2026-06-03

Our stay was absolutely wonderful. Great location, lovely hotel and room, and great staff. The lady co-ordinating breakfast was so nice, a happy smiling face every morning! If we had any questions about what to do or where to go they were immediately answered with great help. We cannot wait to return!

2026-06-03

The hotel features a stunning European-style decor with well-thought-out room layouts that I absolutely loved. The service was incredibly attentive, and every staff member was warm and welcoming. Housekeeping even left us delicious candies while cleaning our room. The breakfast offered an extensive variety of tasty options. Overall, I’m extremely satisfied and had a wonderful stay.

2026-06-02

A lovely hotel in a super location . No complaints at all . Will definitely recommend Clean and lovely staff and great room and breakfast

2026-06-01

Formidável

2026-05-30

Grazzie mille mille por ser atentos resolutivos, amables. Todo lo mejor para ustedes. Y para quienes viajamos con transporte publico excelente ubicación

2026-05-30

Wonderful young man at Reception during our stay. He was very kind and helpful. I believe his name was Umberto.

2026-05-31

the breakfast crew was very nice and helpful

2026-05-31

A big thank you to all the staff. Everyone was wonderful, professional, and very well trained in hospitality and guest care. A special thanks to Umberto, who was exceptionally honest, organized, and incredibly kind. He truly made our stay even more enjoyable

2026-05-31

Receptividade, cordialidade

2026-05-29

All the staff were amazing! So welcoming and friendly. They truly made it a pleasant experience. If I ever come back to Florence, I would plan to stay here again! Thank you so much!

2026-05-29

All the staff members were wonderful, friendly, and highly attentive. When I noticed mosquitoes in the room, they immediately sent a staff member to spray and install an anti-mosquito plugin device, which resolved the issue instantly. Also, whenever I ordered my coffee at breakfast, it was ready in seconds, and when I requested a taxi to the airport, it arrived within minutes. Since I relied on TripAdvisor reviews to choose this place, I will definitely write my own excellent feedback here because the result was truly wonderful. Thank you all! ​One last thing: although I had informed the management beforehand that we were celebrating our wedding anniversary, the room on the first day was not up to our expectations it had a strong odor and mosquitoes. However, on the second day, Umberto stepped in and completely fixed the situation for us

2026-05-28

Al personal tanto de la recepción como de la limpieza

2026-05-28

Très bel accueil, très bon service , très belle chambre

2026-05-29

Your kindness and patience with non-Italian speaking travelers is appreciated. I never saw housekeeping which was a very professional touch yet not necessary. Air conditioning kept room cool and very much enjoyed our aperativo at the rooftop bar on Monday 5/25/26 (our bartender spoke fluent Spanish which was delightful). He made us feel at home and we were disappointed he was not there the rest of the week. Your breakfast hostess was super accommodating and attentive. The hotel is beautiful and well kept and the elevator is appreciated. We hope to return some day but will recommend to our friends and encourage our travel agent to recommend you.

2026-05-28

Very friendly staff, also helpful. Felt at home. Had a very nice time.

2026-05-28

Perfect

2026-05-27

Agradecemos la cordialidad y buen servicio de todos quienes trabajan en el hotel. Muy amables y serviciales. El servicio de desayuno superó ampliamente nuestra expectativa. Gracias

2026-05-27

Thank you for a very hight quality of your services :D

2026-05-26

All staff were very helpful, and I cannot wait to return on my next stay in Florence

2026-05-26

Umberto up front and all of the wait staff in breakfast and bar were amazing !

2026-05-26

Congratulations to all team.

2026-05-26

Todo el personal muy agradable y eficiente

2026-05-24

Bonjour nous avons sejournee a votre hotel dernièrement nois avons apree ier a7 plus haut point notre chambre avec balcon qui donne un cachet et un charme a notre sejour .

2026-05-23

Thank you for a very pleasant stay which we enjoyed. We found all the staff very helpful and pleasant. We enjoyed the terrace area and the free coffee, juice and cakes do make a difference. The hotel cleanliness was most impressive both in the public area's and in our room. We would not hesitate to recommend the Adler to friends and family. Keep up the good work. Thank you

2026-05-23

-

2026-05-23

grazie

2026-05-21

Grazie di tutto!

2026-05-22

Todos foram muito gentis , educados e atenciosos ! .

2026-05-22

Staff in the reception were very polite and professional. It made me feel welcome.

2026-05-22

The accommodation was superb and the kitchen was armed to the teeth 😄. We get every facilities here including AC, heating, fully equipped kitchen, cleaning service. Location was perfect to explore the city on foot

2026-05-21

Very friendly, comfortable stay. Thank you.

2026-05-20

Thank you to Sofia and Ricardo specifically. But all staff is great!

2026-05-21

Very welcoming, very comfortable bed, it was a great place to stay for visiting the city.

2026-05-21

Everything was perfect! A special compliment to the breakfast team that were so kind and receptive!

2026-05-21

It was a pleasant stay.

2026-05-19

Wonderful stay in Florence with a perfect location, clean and comfortable rooms, an excellent breakfast, and exceptionally warm staff — especially Sepideh, who went above and beyond with fantastic local tips for sightseeing and dining

2026-05-19

Respond to customer’s complaints quickly since our first night did not sleep well due to the cold room assigned, but the problem was solved in a timely manner. Thanks to the management team for their can-do support!

2026-05-17

Gracias por la atención

2026-05-17

The cocktail staff weredelightful and very helpful. Also the reservation desk followed up on an issue, resolved it and notified us soon after we left. We could not have asked for better service

2026-05-16

Special thanks to Viola (breakfast), Michael (bar), and Sipedih (front desk) for beginning and ending our days with warmth, hospitality, and smiles!

2026-05-16

Grazie alla Direzione

2026-05-17

Micheal at the bar Viola at breakfast Sipedih at front desk

2026-05-16

Thank you for making our vacation phenomenal

2026-05-16

Muy buena atencion desde la recepcion en especial al Colombiano un fenomeno todo muy bien me resolvieron el alargue de la estadia que fuimos por salud de mi hermana.y muy buena la atencion en el. Desayuno por parte del Jefe y te.pido que le recuerdes que le anticipe el triunfo de labñ Fiore en su visita a la Vecchia Signora. GRACIAS

2026-05-15

Reception staff are all very good and Michelle at bar was excellent

2026-05-15

Every staff member I encountered exhibited a high level of knowledge and professionalism. It was a pleasure to be served by all of you.

2026-05-15

The staff , hotel and breakfast were fantastic! I probably won’t return to Italy again but I will definitely recommend you to friends

2026-05-14

All the staff were very helpful and really wanted to help us with everything we requested of them..Please pass on our thanks to everyone.A special thanks to Luca for taking pride in getting our coffee order correct each day even when I changed my mind sometimes! An enjoyable stay.

2026-05-14

Staff welcoming and friendly. Made us feel very much at home

2026-05-15

0

2026-05-15

Lovely hotel so clean and staff very helpful

2026-05-14

The management was very pleasant and helpful.

2026-05-14

All staff lovely. Happy dark haired lady at breakfast. Lovely bar man. Reception staff so helpful Hotel is immaculate. Huge thanks to incredible cleaning team Only issue was breakfast often so much missing think guests all decended at same time !!

2026-05-15

The staff were very nice

2026-05-14

Thank you for the polite way you dealt with our concerns.

2026-05-13

Thank you for the attention during the breakfast

2026-05-13

The staff was very supportive, friendly and professional.

2026-05-13

Thank you to all the staff at hotel Adler Cavalieri for a wonderful stay, and for all your great restaurant recommendations.

2026-05-12

thank you for very clean and beautiful room. The breakfast was delicious.

2026-05-11

Wonderful concierge service.

2026-05-11

Helpful staff and lovely clean and quiet rooms

2026-05-12

your staff is amazing

2026-05-11

All staff were welcoming and polite

2026-05-11

Friendly helpful staff . Lovely large room with comfortable beds. Only issue is the noise from the adjacent bedrooms can be a disturbance in the middle of the night. This did not however affect my enjoyment of my stay in your hotel. Excellent location.

2026-05-11

Nos hemos sentido como en casa

2026-05-11

Thanks are due to the reception stafffor their assistance and recommendations Their knowledge of the city was good and reliable

2026-05-10

Tutti molto cordiali e disponibili

2026-05-10

We found this hotel to be well presented, comfortable and clean. We also used the undercover/garden area - we consider it a big bonus.

2026-05-10

grazie per la gentilezza ed accoglienza

2026-05-09

Very friendly and helpful personal.

2026-05-10

Thanks for super friendly service!

2026-05-10

I loved the breakfastroom and the staff there!

2026-05-09

Thank you

2026-05-08

All staff from front desk Andrea, Umberto, Sofia, breakfast folks and maids( I never saw but work was evident) they were awesome friendly professional and very helpful!!!!

2026-05-09

Très bon accueil chambre très propre le personnel est a l'écoute juste un bai mol mettre des chaînes en français plus de chaînes autrement tout Aite impeccable très beau hôtel on reviendra

2026-05-08

Molto bravi gentili e professionali

2026-05-07

Sofia was lovely! So helpful

2026-05-06

The staff at the hotel was great. They really made our stay very enjoyable.

2026-05-05

We had a great stay! All staff was very kind and helpful! See you again🤗

2026-05-05

Muy bueno todo

2026-05-04

We found the hotel, across the board, very nice. The staff was without exception, fantastic. Sorry that our friends in the room upstairs called their room weird and complained to you. I found the location and setup of their room to be charming.

2026-05-04

The front desk staff was friendly and efficient.

2026-05-03

Merci à toute votre équipe, c'était vraiment super. Vos équipes sont au top !

2026-05-03

La señora que atendía en el desayuno fue muy amable.

2026-05-02

I have stayed here on my trips over the years and my reservation is always on file. Other hotels seem to lose reservations, which is very annoying. something new this trip was a prosecco drink at the bar. However I returned to the hotel too late, would be nice if this could be taken to your room

2026-05-03

It was a great stay, the reception staff is wonderful

2026-05-02

hotel muito bem localizado, limpo e com café da manhã maravilhoso. fuincionários super atenciosos, sobretudo o que fica no café da manhã. Vale muito a pena, com certeza, retornarei.

2026-05-02

Tout était parfait et nous avons loué le spa pour une heure et ce fut un grand moment de détente.

2026-05-02

Excellent stay thank you

2026-05-01

Merci beaucoup pour cette accueil chaleureux et qu’elle belle Hôtel

2026-05-01

All the staff in reception, at breakfast and the cleaner were friendly and polite.

2026-05-01

I would like to give a shoutout to the staff of the buffet breakfast. They were all very accommodating! And also, to the housekeeper for always making our room tidy and towels fresh. Grazie Mille!

2026-04-30

Front desk folks very welcoming and efficient.

2026-04-30

We had a wonderful stay! The hotel was quiet and pristine and comfortable. Amenities were spot on and we felt well looked after. The welcome prosecco and the voucher were a very thoughtful touch.

2026-04-30

The staff were kind and attentive, and I was very satisfied with the location—it’s close to the station—and the facilities. I was looking forward to breakfast, but unfortunately I couldn’t eat it because of a sudden commitment. I’d like to stay here again.

2026-04-30

Alla reception e al personale del bar per la professionalità e la gentilezza.

2026-04-29

The staff on reception were so helpful we were very impressed and grateful

2026-04-28

Pleasure to have chosen your property for my holiday.

2026-04-27

Upon arrival , they had put our luggage in our apartment and had kept it , though we had reached much earlier then check in time

2026-04-28

Very comfortable and enjoyable. The staff were all pleasant and polite. Good value and reliable, respectful service.

2026-04-27

Agradezco al equipo de limpieza lo bien que lo hacen y el detalle de abrir la cama 🥰

2026-04-28

Todo perfecto volveré a Florencia muchas gracias

2026-04-28

All staff very polite and helpful

2026-04-27

Tuvimos una estadia optima. Muchas gracias

2026-04-27

To the guys at a breakfast room: Thank you for your service, specially to the cuban guy.

2026-04-28

Alles hat bestens geklappt. Das Personal war sehr freundlich. Gerne empfehlen wir das Hotel Bekannten und Freunden weiter.

2026-04-27

Thank you to the people on the front desk very keen to help thank you to everyone’s to make our staying pleasurable

2026-04-26

Muy amable el personal de recepción, bar y desayuno

2026-04-26

Tutto il staff rera straordinario. Ci siamo sentiti viziati! Grazie di cuore.

2026-04-25

Front desk service was perfection; breakfast was delicious and very comfortable.

2026-04-26

To all staff ,, were welcoming and helpful

2026-04-25

Vert good

2026-04-24

Thank you everyone for your kind and friendly service throughout my stay. You all went above and beyond to help me when I had questions or needed help. My room was nice and quiet and the breakfast service was excellent. If I am lucky enough to come back to Florence one day I will stay here again.

2026-04-24

Good service, pleasant staff.

2026-04-24

Thank you for a lovely stay. Please see my text earlier.

2026-04-23

Wir haben den Aufenthalt sehr genossen. Die Ausstattung, die Lage des Hotels und das Personal waren einfach großartig. Wir hatten ein Balkony-Zimmer gebucht und waren seehr glücklich, dass wir sogar eine wunderschöne Terrasse in unserem Zimmer hatten. Es war Zimmer 113 und wenn wir noch einmal zu Ihnen nach Florenz kommen werden, möchten wir auch gerne wieder das Zimmer 113 bewohnen.

2026-04-23

The staff were lovely - honestly they couldn’t of helped more

2026-04-22

Thank you for an exceptional stay! The rooms and common areas were incredibly comfortable, with delightful attention to details like the pleasant scents throughout. The staff at reception, the bar, and especially the breakfast team were wonderfully kind and welcoming.

2026-04-23

Super

2026-04-22

Please pass on thanks to your team, the staff on reception were very helpful and the hotel was very clean and the team in the breakfast room were very friendly and offered great service

2026-04-23

Sehr freundliches Personal

2026-04-21

All the staff were friendly and welcoming. I congratulate you on your choices of team members

2026-04-22

More explanation on how Air con in room works no information provided

2026-04-21

thank you for the hospitality

2026-04-20

Tutto perfetto da Voi. Complimenti.

2026-04-21

There is nobody to name particularly, as ALL staff were extremely polite and helpful. Not one member of staff was rude to us in any way, and you should all be proud of that

2026-04-21

staff all very attentive and friendly.

2026-04-21

Reception and bar staff were very welcoming. The free drink on arrival is a lovely touch,

2026-04-19

Il gente Que lavora molto gentile bravo!

2026-04-19

Ottima gestione e personale all'altezza.

2026-04-18

Merci beaucoup pour votre accueil. Tout le monde a été très professionnel.

2026-04-18

It was wonderful stay, thank you to all the staff!

2026-04-19

Very good service!

2026-04-16

The waiter at breakfast was magnificent. Very welcoming reception staff

2026-04-16

I più sinceri complimenti a tutto il personale chi mi ha accolto e seguito con gentilezza, cortesia ed attenzione. In particolare, il personale della sala colazione (il Signore del bar) mi ha fatto sentire a casa con il suo fare affabile, empatico ma sempre educato ed efficiente. Il vostro agire è stato il punto di forza del mio soggiorno nella vostra struttura o meglio nostra casa.

2026-04-17

Siete stati tutti gentilissimi Grazieeee ❤️

2026-04-15

Personnel très accueillant, Hotel très propre, petit déjeuner parfait!

2026-04-15

The staff was fantastic. The amenities were great though we did not have time to use most of them.

2026-04-15

Friendly clean good atmosphere

2026-04-16

Friendly and helpful staff

2026-04-15

The hotel is immaculate. The linen and girl exceptionally crisp, white and clean. All the staff were superb. Our only small criticism was the limited hot option at breakfast. Otherwise, I would have scored a 10/10 Thank you for making my first time in Florence so pleasurable!

2026-04-16

Wir waren vom 12. - 15. April zu Gast und haben uns sehr wohl gefühlt. Das Zimmer hat uns sehr gefallen, ebenso der Frühstücksraum. Der Service war sehr freundlich und zuvorkommend. Wenn wir mal wieder nach Florenz kommen, sind Sie die erste Adresse. Großes Lob an alle. Ich gehe davon aus, dass die Bewertung 10 für optimal - bestens steht. Viele Grüße Ewald Boch und Burkhard Lenz

2026-04-16

We had a lovely stay, thank you so much!

2026-04-16

Thanks very much for a lovely stay. Wonderful hotel and staff

2026-04-15

Staff are very polite helpful and courteous at all times. Breakfast staff particularly good and welcoming thank you to all concerned for a very comfortable stay

2026-04-15

The front desk staff were polite and friendly providing information and assistance when needed. Room cleanliness was first class. Overall, first class.

2026-04-13

Thanks you:)

2026-04-12

Grazie , una bellissima esperienza,, ritornero'

2026-04-11

We have just returned from a 4 night stay and had a wonderful time. Every staff member was very helpful, polite and kind. The hotel location was fantastic to explore Florence and the hotel was very clean and comfortable.

2026-04-12

Simpatia e disponibilidade dos funcionários.

2026-04-12

El mejor hotel en el que he estado en mis viajes. Muy comodo y la atención excelente. Altamente recomendable. Es la tercera vez que me alojo en el Adler Cavalieri y no pienso cambiarlo en mis próximos viajes

2026-04-11

Muchas gracias por su simpatia y profesionalidad

2026-04-10

The staff in general, whoever we encountered were professional, accomodating and friendly. Particular thanks to the tall gentleman in the breakfast and on reception Sepideh (Louis sends his best wishes as she was not there to wish goodbye too )

2026-04-10

The breakfast's guy. Very kindness.

2026-04-09

I would like to thank you for kindness during our stay. You were so friendly and helpful, making our holiday unforgettable.

2026-04-10

Our host that checked us in was awesome. Loved we could drop our bags and go knowing they were safe. Host at breakfast was very accommodating. Terrace bar tenders were fun and courteous.

2026-04-09

Estuvieron atentos a nuestras necesidades.

2026-04-09

Muchas gracias, su atención fue excelente.

2026-04-07

Ci siamo davvero sentiti viziati e coccolati! Il plus della struttura è davvero il personale, sempre con un sorriso

2026-04-08

Grazie per aver reso il nostro soggiorno a Firenze indimenticabili e per tutte le attenzioni che avete avuto per noi e per la nostra bimba. A presto.

2026-04-07

Personale disponibile e gentile

2026-04-08

Thanks for lovely stay at your hotel. Everything was perfect, staff were all lovely and very friendly and helpful. Recommend to anyone visiting Florence

2026-04-08

Thank you for your kindness and attention!

2026-04-06

Reception was great and very helpful. Very glad to have stayed here. Also, the bar was a great experience as well.

2026-04-06

Just a quick word of thanks for everything. Really enjoyed my stay - including a lovely surprise Easter egg left in the room on Easter Sunday.

2026-04-07

Thank you!!

2026-04-06

Très bel hôtel emplacement, idéal pour la visite Personnel d’une extrême gentillesse et à l’écoute Le café avec quelques viennoiseries disponibles jusqu’à 17h est très appréciable Rien à dire, tout est parfait

2026-04-04

Todo muy bien muchas gracias

2026-04-05

Truly loved the hotel it was just what we wanted abd needed. Very good staff very good facilities absolutely loved it and will highly recommend

2026-04-03

Very pleasant and friendly staff

2026-04-03

Tout a été parfait. Le personnel est très gentil, serviable, souriant et accueillant. Si nous devons revenir c’est cet hôtel que nous choisirons et celui que nous recommanderons à nos amis ou famille.

2026-04-03

Todo perfecto

2026-04-02

Gracias por la amabilidad en todo momento y por parte de todo el personal.

2026-04-02

Very friendly staff, very good service at breakfast

2026-04-02

Alle Mitarbeiter waren sehr zuvorkommend und sehr freundlich. Vor allem Umberto aus dem Frontoffice war besonders serviceorientiert und aufmerksam.

2026-04-02

Destacoa atenção e cuidado de todos que jos atendersm.

2026-04-02

Danke für einen mega tollen Aufenthalt bei Ihnen

2026-04-02

Thank you for the very nice stay in Adler

2026-03-31

The staff was kind, courteous and helpful at all times.

2026-04-01

Thankyou very much. We had a good time.

2026-04-01

All staff were friendly throughout our stay and very helpful

2026-03-31

Thank you to viola and Rihab for serving food and providing coffee and take care of us well And also like to thank the person who helped us with luggage to our room 218.

2026-03-30

Sehr höfliches Personal, tolles Hotel, sehr sauber und sehr zentral gelegen.

2026-03-30

I would like to thank the hotel team, they are great, so sincere, so friendly. Thank you so much for all the hospitality.

2026-03-28

Very welcoming andhelpful

2026-03-28

It was an excellent stay/ very efficient and friendly Staff. Lovely clean and tidy room. Excellent Breakfast

2026-03-27

The breakfast Team rocked!

2026-03-28

Muchas gracias, el hotel y todo muy bueno

2026-03-27

This trip was a belated birthday present and the hotel surpassed our expectations in all respects. All staff without exception were polite, warm and friendly. We will most definitely be staying with you again the next time we visit Florence.

2026-03-28

Thank you to all your staff. Everyone was friendly and very helpful.

2026-03-27

Thanks to the concierge and cleaning staff

2026-03-27

Accueil très sympathique. Personnel très impliqué et agréable. Ce séjour a complétement répondu à nos attentes.

2026-03-26

Personnels très sympathiques

2026-03-26

Literie exeptionnelle. Personnel au petit soin.

2026-03-25

Особое спасибо Лука, за профессионализм, доброе и вежливое отношение и прием гостей на завтраке.

2026-03-25

Excelente

2026-03-24

Merci pour tout. Séjour parfait. Personnel très aimable et serviable. Brigitte et Thierry

2026-03-24

NOs encanto, el personal fue fabuloso encargandose de las maletas antes y despues, y haciendo el esfuerzo de hablarnos en español. El desayuno exquisito de los mejores que he probado y la atención con la fresita fantastico, volveremos a florencia y nos alojaremos en este hotel.

2026-03-25

Υπέροχο ξενοδοχείο και υπέροχη διαμονή!!!! Ευχαριστούμε πολύ!!

2026-03-23

Tutti molto gentili, da Sig. che ci ha aiutato con le valige, alla Signora alla reception e al perdonale per la colazione. Veramente gentili e professionali!

2026-03-21

Your staff is very friendly and polite, helpful and accommodating! Especially Umberto in the reception is an excellent young man, genuinely polite and always willing to help, suggesting things to do and places to visit in the city, making calls and reservations on our behalf. Please extend to him our best regards and many thanks! Overall our stay was very pleasant and the very good location of the hotel helped us move around the city center very easily. If we visit Florence again in the future, you will be our first option for accommodation.

2026-03-22

Thank you for making my partners 60th birthday so special in Florence.

2026-03-20

All members of the hotel staff were friendly, helpful and professional.

2026-03-21

Every member of staff we encountered were friendly, welcoming and helpful.

2026-03-20

We had the most wonderful stay! The hotel staff were incredible, including (but not limited to): Umberto at reception, Genevra and Michele in the terrace bar, the host at breakfast (I’m so sorry I don’t know his name), Viola at breakfast! We were so pleased with everything the hotel had to offer and would return in a heartbeat!

2026-03-19

Thank you for making us feel so welcome at your hotel

2026-03-20

Excelente servicio

2026-03-19

Friendly and super service mindes all over!! Reception, cleaning, breakfast😃😃

2026-03-18

We really enjoyed our stay in your hotel. Thank you.

2026-03-17

Obrigado pela atenção e pela prestividade no atendimento de todos

2026-03-16

Il soggiorno ci è piaciuto molto. Abbiamo apprezzato in particolare la gentilezza dell'addetto alla reception che ci ha registrato e ci ha aiutato nei nostri tentativi di parlare italiano. Il personale della reception è stato eccellente. La signora che si occupava della colazione ci ha riservato un'accoglienza calorosa e un servizio eccellente.

2026-03-17

We have already reviewed in my wife’s name. Excellent staff, especially the male receptionist who helped us with our Italian speaking and the female staff member who oversaw breakfast. They were warm, kind and professional.

2026-03-16

Excellent service - very positive, from breakfast to reception, I have NO complaints or not even the slightest issue. You are the best.

2026-03-15

Todo el personal ha sido muy amable y servicial. Tanto los chicos/as de recepción como camareros de bar y desayuno y camareras de pisos. El hotel ha sido muy cómodo para nuestra estancia familiar.

2026-03-16

Complimenti alla gentilissima Sepideh ( credo si scrivi cosí)

2026-03-16

C’était parfait, un séjour magique

2026-03-15

Grazie per tutti

2026-03-16

El personal es estupendo, me he sentido muy cómoda en mi estancia allí.

2026-03-16

Erstklassiges Personal, sehr freundlich und hilfsbereit.

2026-03-16

Thank to all the receptionist staff for a warm and friendly welcome!during our stay. Loved the hotel, spacious room and great location for exploring Florence. Added bonus very close the the tram stop and railway station, which are just 10’mins away.

2026-03-15

Thank you for the front desk receptionist name Umberter who is very patient and helpful for all information we need. We so appreciate for his help and highly recommend his services for everyone stay in this hotel

2026-03-14

Todo perfecto

2026-03-14

Grazie per la disponibilita'

2026-03-14

Super liebe Frühstücks Personal

2026-03-14

To all thanks to you for your help and support.

2026-03-13

The welcome champage was nice. It allowed me to meet other guests after my long day and was a treasured experience from my visit.

2026-03-13

Hermoso todo . La verdad una experiencia muy linda ..

2026-03-12

I ns complimenti vanno a tutto lo staff dell'Adler, soprattutto a personale che si occupa del servizio colazione. Sono tutti gentili,attenti e ci coccolano

2026-03-12

mi sono trovato bene, a parte la TV... complimenti alla qualità della colazione

2026-03-11

I needed help with equipment I had hired to the room for my husband's disability and the stay were helpful and friendly

2026-03-10

Molto gentile e disponibile tutto lo staff, dalla reception, alla colazione, ai ragazzi delle valigie.

2026-03-11

The Breakfast team are excellent (a tall gentleman and a dark haired lady) - both very helpful and friendly - a credit to your hotel.

2026-03-10

Gentilissimi tutti e pulizia top

2026-03-10

Breakfast team were great. So welcoming and friendly great start to the day

2026-03-09

Mia moglie Nadia Sgherzi ha pubblicato una recensione pubblica a riguardo.

2026-03-09

An extremely pleasant stay the staff were very competent and professional

2026-03-08

Cordiali, disponibili, è sempre sorridenti

2026-03-08

Thank you for everything, we love to be in Florence and Hotel Adler. Your personelles were definetely kind.

2026-03-06

Die Mitarbeiter sind alle sehr freundlich und bemüht. In allen Bereichen

2026-03-07

Excellent stay

2026-03-05

Merci pour tout, votre accueil était plus que parfait!

2026-03-03

Grazie di cuore, sono stati giorni magici a Firenze. Grazie a Umberto, che è stato incredibilmente gentile, a Lucca, un vero professionista e così attento a tutto, e al mio amico Antonio, una persona meravigliosa. Un abbraccio enorme da Malaga!

2026-03-03

Graciaaaaas mille

2026-03-03

thank you!!!

2026-03-01

Ringrazio tutti lo staff per la disponibilità e cortesia.

2026-03-01

le personnel de l'accueil était parfait

2026-02-26

Thanks！

2026-02-25

Gostei muito do Hotel ! Atendimento muito bom e pessoal muito simpático e competente. E apartamentos confortáveis e bom café da manhã..

2026-02-24

Complimenti per la cortesia del personale

2026-02-23

vorrei ringraziare tutti per la gentilezza

2026-02-23

The taiwan boy at the reception is wonderful

2026-02-22

Veramente bravi gentili e cortesi

2026-02-23

grazie per l'accoglienza da parte dei vostri addetti molto professionali, disponibili e gentili

2026-02-22

Personale altamente professionale e soprattutto cordiale

2026-02-21

Remerciement à tout le personnel accueil et petit déjeuner

2026-02-19

Reception were were very good, very welcoming. As was the head waiter in the breakfast room. Said hello to me by name each morning, these are the small things that guests remember

2026-02-17

A special thanks to Ally from the front desk. She was extremely kind and nice to us and made our time in Florence pretty enjoyable.

2026-02-17

Polite reception, shown to our rooms. Brilliant breakfast and staff. Very well kept premises. Thank You.

2026-02-17

staff attento e premuroso

2026-02-15

thanks

2026-02-13

El personal muy amable y atento, sobre todo Andrea que siempre tiene buenas recomendaciones

2026-02-13

Es war ein Traum, einfach perfekt, vielen lieben Dank für die nette Gastfreundschaft, man fühlt sich von Anfang an wie bei Freunden👍👍🙋🙋🙋😊😊😊😘😘😘

2026-02-14

Vielen Dank für die Gastfreundschaft, es war wie bei Freunden und wie heimkommen!!! Wir kommen sicher wieder, dieses Hotel ist nur weiter zu empfehlen 👍👍👍🙋🙋🙋🙋🙋

2026-02-13

Grazie molto per la vostra accoglienza ed il cioccolato per San Valentino ! Grazie anche per esservi occupati del nostro cambio di camero in seguito al problemo segnalato.

2026-02-14

Reception and breakfast need special mention

2026-02-09

I would just like to say thank you. Everyone we had dealings with at the hotel were friendly and courteous. We had a very pleasant stay.

2026-02-09

El personal nos atendió estupendo, tanto en recepción, como en el bar y en el desayuno. Atentos, amables, cordiales y siempre solucionando o siendo efectivos.

2026-02-08

Staff eccellente, e molto gentile. Sempre pronto per ogni chiarimento o bisogno.

2026-02-08

Personale attento e cortesissimo

2026-02-07

Grazie per lo splendido soggiorno

2026-02-08

Grazie di tutto. Soggiorno perfetto.

2026-02-07

no

2026-02-06

Many thanks for our magical stay in Florence. Your hospitality was exceptional. We enjoyed every moment. Much appreciated, thank you.

2026-02-04

The decorations of the hotel is enchanting.

2026-02-03

Ali (the receptionist) was great - one the of the best service providers I've met in hotels.

2026-02-02

Thanks to alli at the reception

2026-02-03

Excellent quality hotel with great service staff. Conveniently close to the train station and major tourist attractions.

2026-02-02

Reception staff from arrival to departure very attentive I felt like home for 10 days. Equally same level of attention at breakfast . I’m a solo traveller in remission of cancer and the hotel staff made my ten days so special. Thank you. X

2026-02-02

Complimenti

2026-02-01

Staff estremamente educato, gentile e sempre disponibile. Grazie!

2026-01-31

친절합니다.

2026-01-29

Excelente atención del personal, desde antes de alojarnos hasta el último minuto, siempre buen dispuestos!!

2026-01-29

Gostaria de agradecer à gerência por toda gentileza que nos proporcionaram... eu e meu marido estávamos comemorando 30 anos de casados, e o hotel foi muito simpático nos proporcionando upgrade de quarto, além de decorar nossa cama com pétalas de rosas e deixar um lindo recado nos parabenizando. Grazie mille a tutti il team!!

2026-01-29

Dankeschön für den angenehmen Aufenthalt. Besonders die Mitarbeiter und Mitarbeiterinnen beim Frühstück waren sehr freundlich.

2026-01-28

Gentilissimi e chiarissimi

2026-01-28

Grazie per la gentilezza e per il servizio e la sistemazione di qualità!

2026-01-27

Thank you for the kind welcome and for the smooth organization throughout our stay. Everyone was extremely professional. Grazie per la cortese accoglienza e per l’ottima organizzazione durante il nostro soggiorno. Tutti sono stati estremamente professionali.

2026-01-27

Pięknie dziękuję! Fue increíble, muchas gracias.

2026-01-26

Thank you very much to the front of house, particularly the very helpful morning receptionist, always happy to see me and put a smile on my face.

2026-01-26

Had a wonderful stay for my 60 birthday all staff wonderful beautiful room

2026-01-25

Soggiorno piacevole. Hotel confortevole e Personale efficiente e cortese.

2026-01-24

Personale dotato di grande cortesia e disponibilità.

2026-01-24

Thank you for a very comfortable stay, very reasonably priced and great location for a solo traveller.

2026-01-22

Muchas gracias. Nuestra visita fue muy grata ¡!

2026-01-22

Ringrazio per la cortese accoglienza e per la disponibilità a soddisfare le nostre necessità. Un caloroso complimento a tutto il personale sempre attento, disponibile e gentilissimo.

2026-01-23

El personal fue muy atento, desde nuestra llegada en la recepción, y durante el desayuno muy atentos a nuestras necesidades. Hicieron de nuestra estancia una experiencia única y muy agradable. Muchas felicitaciones, nos encantaría volver pronto.

2026-01-21

È una struttura molto calda e accogliente, ambienti comodi e personale molto gentile e disponibile. Siamo state felici di avervi conosciuti!

2026-01-21

Personale gentile e preciso, colazione super, posizione ottima. Molto bene!

2026-01-22

Ottimo sevizio quello che fornite. Personale molto gentile. Apprezzabile rifornire il cliente di acqua alla partenza

2026-01-21

Nos encantó el hotel, es calido, comodo y flexible. Servicio: tod@s muy atentos y nos ayudaron a comunicarnos y a resolver nuestras necesidades. la ubicación es perfecta para conocer florencia, definitivamente me volveré a hospedar aquí y lo recomiendo ampliamente.

2026-01-20

Super

2026-01-20

Friendly staff....

2026-01-20

Lovely stay, thank you to you and your staff.

2026-01-19

Grazie per la vostra gentilezza e presenza!

2026-01-18

particolarmente coretesi e disponibili gli addetti alla reception e al bar

2026-01-19

Grazie infinite alle receptionist che sono state molto cortesi ed empatiche in particolare con mio figlio Leonardo

2026-01-18

Thanks

2026-01-17

Thank you e grazie Ally. She is super nice and made us feel welcome and comfortable.

2026-01-18

excellent staff attitude

2026-01-16

Complimenti per la gentilezza e disponibilità del personale alla reception e per chi gestisce la colazione

2026-01-16

Everything was perfect.

2026-01-15

Desidero ringraziare lo staff

2026-01-15

Thank to the breakfast personel and front reception, who were in al aspects wonderfull

2026-01-13

Deepest gratitude for the honesty and trustworthiness of your reception staff as we forgot valuable when we checked out. We were given the opportunity to recover following safe practices.

2026-01-14

The staff has been particularly pleasant and professional

2026-01-13

Merci pour la gentillesse du personnel et la proprete de l’hotel en general et la qualite du petit dejeuner.

2026-01-13

Tutto semplicemente perfetto.

2026-01-12

Location a la altura de las espectativas de calidad, elegancia y distinción para una ciudad como Florencia. Tutto perfetto!!!

2026-01-12

Apprezzata la vostra cortesia e disponibilità

2026-01-12

Thank you

2026-01-13

La stanza e la struttura tutta molto puliti, stwnza ampia, personale gentilel ed accogliente

2026-01-13

El hotel ha sido una grata sorpresa. Una joya en el centro que mantiene su esencia. Las habitaciones estaban muy limpias y cuidadas.

2026-01-12

grazie di tutto siamo stati molto bene

2026-01-13

Gentilezza competenza e disponibilità per ogni problema

2026-01-13

Gentilezza e disponibilità

2026-01-12

Grazie per l’accoglienza, gentilezza di tutto il personale con cui abbiamo avuto contatto

2026-01-11

Grazie per l’ottima ospitalità

2026-01-11

allo staff

2026-01-10

siete fantastici, le ragazze della reception le numero uno!

2026-01-10

I would like to mention the excellent service from the reception staff, especially a Brazilian woman named Ally (if I'm not mistaken) who, in addition to being excellent, careful, and insightful, is also interested in our questions and concerns, guiding us in the best possible way to solve these problems.

2026-01-09

Complimenti

2026-01-09

Parabéns a Ária, a atendente da recepção, ela fez toda diferença e entendeu toda as nossas necessidades. Parabéns 😀😃

2026-01-09

Thanks to the front desk and their quick responses via text. Also huge thanks to the cleaning staff. Very kind and respectful.

2026-01-08

Ringrazio la disponibilità e la cortesia di tutto il personale sempre gentilissimo grazie

2026-01-08

Nagyon csodálatos volt minden és rendkívül kedvesek!

2026-01-08

Ottima struttura e personale gentilissimo!

2026-01-08

Grazie

2026-01-07

Thanks to the front desk staff for being so nice, friendly and professional

2026-01-06

Complimenti per l’educazione e la disponibilità del personale

2026-01-07

Thanks for evwrybody that helped us during our stay

2026-01-05

Ottimo rapporto qualità prezzo, staff gentilissimo. Torniamo sarmpre qua quando soggiorniamo a Firenze

2026-01-06

Grazie per tutto.

2026-01-05

I’m incredibly impressed with Luca at the breakfast bar. I went there early this morning with my son and daughter-in-law. She is living with Celiac disease and is very sensitive to gluten. He was helpful to direct to gluten free food, but then noticed she left without eating. We had tried explaining her extreme sensitivity but wasn’t sure it made sense as we only speak English. After they left he asked me to explain again and was very eager to help once he understood how sensitive she is. Luca and the kitchen staff went far over and above to accommodate her, ensuring she had a plate of food to eat by the time we got back from the museum. He even covered the plate like I’d requested and let us take it to the room. There are not enough words to convey how incredibly grateful 🥹 we are. It’s hard to travel with someone so sensitive to gluten. We’ve come from Canada all the way to Italy and we will forever remember this particular hotel because of Luca’s kindness, sincerity in wanting to understand, then going over and above to Mae sure she could eat breakfast. Thank you!!! 🇨🇦

2026-01-06

Primera vez en vuestro hotel y mi estadía con ustedes fue de primer nivel. Muchas gracias por vuestro servicio.

2026-01-04

Pour le personnel.

2026-01-03

Grande cortesia e disponibilità già in fase di prenotazione, dal personale addetto alla colazione e d in particolare dalle gentili signorine della reception.

2026-01-02

We have had a wonderful stay in Florence and in your Hotel!

2026-01-03

Accoglienza gentilissima e disponibile

2026-01-03

Mille Grazie

2026-01-02

Great staff. Helped me manage my sightseeing.

2026-01-01

Grazie

2026-01-01

Ringrazio per la cortese accoglienza del personale alberghiero. Ho apprezzato la vicinanza della struttura dal centro storico della città. facilmente raggiungibile a piedi. Rinnovo la soddisfazione per il soggiorno presso la vostra struttura alberghiera.

2025-12-31

Ich war zum zweiten Mal zu Gast im Hotel und es hat mir wieder außerordentlich gut gefallen - ich werde sicherlich wieder kommen

2025-12-31

Very friendly staff

2025-12-30

Thank you for having us

2025-12-29

Muchas gracias por toda su atención

2025-12-30

Thank you for a lovely stay. Your hotel is clean and welcoming. The room was great.

2025-12-30

Muchas gracias por su atención. Todos fueron muy amables.

2025-12-29

The woman in reception was extremely helpful and polite. She is really great. Amad the doorman was equally helpful.

2025-12-27

Grazie a tutti, dalla ragazza alla reception al fattorino

2025-12-28

Gentilissimi

2025-12-27

Thanks for the very courteous staff at the reception and at the breakfast cafeteria

2025-12-27

Service was great and they were very attentive to all our needs. Thanks for making our stay in Florence a jo6!

2025-12-27

Thank you all for helping with all the little problems ! ! ! Happy New Year.

2025-12-25

Wir waren stets mit Ihrem Personal sehr zufrieden! Alle waren höflich und zuvorkommend.

2025-12-24

Congratulations to the receptionist Ally for her politeness, helpfulness, kindness, and for always having a smile on her face. Unfortunately, in Italy we don’t usually see people who are pleasant and smiling; she is an exception and works with excellence.

2025-12-24

Merci pour l accueil

2025-12-23

OSPITALITA', ACCOGLIENZA E PROFESSIONALITA' OTTIMI! COMPLIMENTI VIVISSIMI A TUTTO LO STAFF DELL' HOTEL!

2025-12-23

Thanks Ally, very friendly!

2025-12-22

Ringrazio in particolare la signorina in reception del 19 dicembre sera, ma TUTTI i vostri receptionist sono davvero gentili ,grazie

2025-12-22

Grazie per l'accoglienza e il servizio in camera

2025-12-21

Many thanks to the housekeeper that maintained my room, it was always clean and neat. Thanks also to the staff members for assisting me with getting in contact with a doctor after my fall. Everyone was very polite and helpful.

2025-12-21

Complimenti per l’ottima disponibilità dei receptionistrs e del personale delle colazioni .. educazione, sempre riservati e mai invadenti.

2025-12-20

Estou impressionada com a gentileza dos funcionários neste hotel. Sem dúvidas, a melhor estadia em toda Itália é no Adler Cavalieri Firenze.

2025-12-19

Un sentito ringraziamento a tutto lo staff dell’albergo, in particolar modo a Luca e Cristian che hanno reso le nostre colazioni e i nostri aperitivi con annesso biliardino ancora più piacevoli, grazie alla loro simpatia e alle piacevoli chiacchierate intercorse.

2025-12-19

Out stay was wonderful! The front desk and breakfast staff were first class.

2025-12-20

Except for not getting coffee after the first night the cleaning staff did an amazing job.

2025-12-19

Muchas gracias por el detalle que tuvieron para celebrar suestro 50 aniversario de matrimonio con champañ incluido.

2025-12-18

Excelente personal, limpieza, atención, desayuno y todo en general. muchas gracias

2025-12-18

Pulizia e qualità del servizio al top

2025-12-17

Sehr schöne Ambiente. Alles wunderbar.

2025-12-17

Grazie

2025-12-16

Awesome stay

2025-12-17

Per la cordialitá

2025-12-16

We enjoyed our stay in your your hotel very much.

2025-12-16

Had a fantastic experience. Thank you.

2025-12-16

Remerciements à tous le personnels de l'établissement au top

2025-12-16

Thankyou for the wonderful food and the stay was awesome. Really enjoyed especially the jacuzzi

2025-12-16

Un grand merci à toutes les équipes confondues, pour leur professionnalisme et leur gentillesse!

2025-12-15

Exceptional stay Staff very friendly and helpful Beds very comfortable. Only 1 slight issue Other guests arrived back at 1:20 am and were noisy waking us up

2025-12-13

Personale della colazione gentile e disponibile. Un plauso particolare a Luca.

2025-12-13

Voglio ringraziare la signora brasiliana alla reception! Di una gentilezza non descrivibile che sicuramente da molti punti alla struttura ! Grazie Da Francesca e Leonardo

2025-12-12

The staff at the reception were very helpful and friendly The location of your hotel is very good

2025-12-13

Girls at reception were very helpful when I needed to rebook my train tickets due to strike.

2025-12-12

The breakfast staff were excellent by day 3 they knew our drink preferences, always greeted and attentive

2025-12-12

Please have some Tabasco sauce for the breakfast table. Otherwise, a wonderful stay.

2025-12-10

Complimenti per la simpatia e la velocità alla receptionist in servizio la sera del 9/12/2025

2025-12-11

Muita simpatia e profissionalismo de toda a equipa

2025-12-09

Verifiquen mis comentarios en la plataforma Booking.com. He dejado una reseña que creo os va a gustar. Sigan así!! Muchos éxitos! Saludos, Javier

2025-12-09

Obwohl ich eine fehlerhafte Abbuchung nicht bemerkt habe, informierte mich die Reception zeitnahe. Der Fehler wurde sogleich behoben. Vielen Dank dafür!

2025-12-08

Grazie della cortesia ed educazione mostrata

2025-12-08

Todo el personal es muy amable y nos gustó mucho el desayuno.

2025-12-09

For quickly changing our room furniture the one allocated to the one we had booked

2025-12-08

Ottimo albergo, personale competente e gentile

2025-12-08

Complimenti per la qualità complessiva del soggiorno

2025-12-09

In breakfast for vegetarian not much dishes presented

2025-12-08

Tout le personnel etait impeccable attentionné . Rien a redire

2025-12-08

Thank you for lovely ,welcoming stay .

2025-12-07

Personale alla reception disponibili e sorridenti e alla colazione molto gentili e sorrididenti

2025-12-06

Soggiorno perfetto. Cercavamo tranquillità e professionalità in una città che conosciamo e che amiamo. Abbiamo trovato esattamente quello che cercavamo. Grazie

2025-12-06

Amazing stay. Staff were so kind. Beautiful hotel.

2025-12-05

Wonderful staff on reception & dining room

2025-12-05

Thank you, had a good stay at your hotel. Good service by staff. There was one evening when the water heater was not working. The receptionist was swift in getting it rectified.

2025-12-05

Excellent hospitity. Fair price.

2025-12-03

Grazie per la cortesia e la gentilezza del personale

2025-12-03

It is a very nice hotel, and the room was splendid ! We enjoyed our stay. One minor remark ... we've also choosen for your hotel because of the restaurant, but that service wasn't available.

2025-12-04

Personale attento e disponibile. Soggiorno reso ancor piu' gradevole da alcune piccole attenzioni che evidenziano grande cura per il cliente.

2025-12-02

Merci pour cet accueil début décembre Je recommande cet hôtel à proximité immédiate du centre ville et de la gare.

2025-12-01

Genial!

2025-12-02

El servicio excelente y muy amable en general

2025-12-01

Complimenti per l'ottimo servizio offerto

2025-11-30

Faccio una menzione per la ragazza alla reception, sorridente disponibile e gentilissima.

2025-11-30

Bin das zweite Mal hier in diesem Hotel (komme stets zum Firenze Marathon, an dem ich teilnehme). Und fühle mich so richtig wohl. Kann mir Florenz nicht ohne DIESES Hotel vorstellen. DANKE!

2025-12-01

Mi sento sempre a mio agio da voi. Ogniqualvolta che soggiorno a Firenze in occasione della Maratona

2025-11-30

Complimenti a tutto il personale per la simpatia, gentilezza e professionalità

2025-11-28

Sehr gutes Frühstück, exellenter Kaffee, freundliches Personal, top!!

2025-11-28

Fantastic stay! We so appreciated the friendly faces and hospitality!

2025-11-29

The staff at the front desk was wonderful. They were warm and welcoming and made sure my son and I felt like we were family.

2025-11-27

good

2025-11-26

Thanks for the Brazilian receptionist it was so polite and kindly.

2025-11-28

I am very satisfied with your hotel facility and service. Next time when i come to your city i would like to book your hotel again.

2025-11-25

Thank you - everyone was freindly and couteous.

2025-11-26

Very helpful and welcoming staff.

2025-11-24

The staff was nice, educated and a pleasent company.

2025-11-24

Personale gentilissimo Ambienti accoglienti e puliti E’ stato un soggiorno molto piacevole

2025-11-24

Piacevole lo spuntino al pomeriggio. Unica l'idea del biliardo

2025-11-24

Exvelente hotel y servicios. Mi felicitacion

2025-11-23

Servizio in camera eccellente

2025-11-23

Tutto perfetto. Grazie mille.

2025-11-23

Complimenti per lo staff e l'accoglienza, veramente super

2025-11-24

Grata pela simpatia e.pelo profissionalismo. Muito obrigada pela garrafa de vinho de aniversário 🥰. Excelente estadia, excelentes férias

2025-11-24

Sono molto soddisfatto dell'accoglienza. Sono stati tutti molto efficienti e cordiali, soprattutto Luca. Grazie mille a tutti.

2025-11-23

Very nice hotel, beautiful and excellent service!

2025-11-21

Thank you for the service of all staff who have attended to me. Very friendly and helpful. Nice people working for the hotel. Well done.

2025-11-22

Коплимент Бармену

2025-11-22

スタッフさんは皆さんにこやかで感じよかった。テラスで寛げるのが良かった。

2025-11-21

grazie

2025-11-21

Really lovely hotel. Very friendly and helpful staff.

2025-11-22

AGRADECER LA AMABILIDAD Y AL FAVILITAR INFORMACION DE LUGARES A VISITAR POR PARTE DE RECEPCIÓN DEL HOTEL,Y ADEMÁS Y ESPECIALMENTE AL PERSONAL QUE ATIENDEN EN LOS DESAYUNOS, DARLES LAS GRACIAS POR SU AMABILIDAD, BUEN TRATO, SIMPATÍA HACIÉNDONOS SENTIR COMO EN NUESTRO HOGAR. GRACIAS A TODOS ELLOS.

2025-11-20

Thank you for a very pleasant stay

2025-11-20

Complimenti

2025-11-20

Grazie per tutto, ospitalità, disponibilità e professionalità

2025-11-20

complimenti allo staff della prima colazione

2025-11-20

Merci pour la gentillesse du personnel et le bon accueil de Luca au petit déjeuner

2025-11-21

Amazing place. Would come again. Grazie!!

2025-11-20

We had a great time, thank you!

2025-11-18

Your hotel was outstanding! Appreciated the overall environment!

2025-11-19

Many thanks to staff very friendly specially to luca and those serving the breakfast well done!! We enjoyed our stay

2025-11-19

Спасибо, что сохраняете аутентичность и поддерживаете стиль, это меня привлекло в вашем отеле, а также приветливый и приятный персонал❤️

2025-11-19

Our complaint was handled well thank you

2025-11-17

Many thanks the host, it's a pleased experience in the hotel.

2025-11-17

El hotel es estupendo, limpio y con un aspecto auténtico,. El personal es amable y el desayuno abundante en un entorno bonito y tranquilo. Preparan el café de la mañana personalizado y está buenísimo.

2025-11-17

Grazie per avere una sistemazione così di gradevole a un prezzo giusto e in una ottima posizione strategica per girare la città

2025-11-17

Veramente gentili e disponibili accoglienti soprattutto. grazie torneremo sicuramente presto

2025-11-17

Dankeschön

2025-11-17

grazie a tutti in particolare a rachid e sofia

2025-11-17

Un énorme merci pour ce séjour féerique..merci pour cette belle surprise !!

2025-11-16

Tutto bene grazie

2025-11-17

A little variety at breakfast would be nice

2025-11-17

Otttimo albergo. Vicino alla stazione e centrale, brekfast molto buono, tutto il personale è sempre sorridente e molto gentile

2025-11-16

Ringrazio per averci dato la camera con balcone

2025-11-16

Great service from staff

2025-11-16

All the staff was exceptionally helpful and pleasant.

2025-11-17

Un ringraziamento a tutto lo staff per la gentilezza e la disponibilità in particolare modo al personale della sala colazione

2025-11-17

merci

2025-11-16

Ottima accoglienza e disponibilità

2025-11-15

Merci

2025-11-15

Grazie a tutto lo staff per la professionalità e la disponibilità dimostrata e per l’ottimo soggiorno.

2025-11-14

Ringrazio la disponibilità e la cortesia del personale al front Office e del personale di servizio ai bagagli

2025-11-14

Ringrazio per l'ottimo accoglienza da parte di tutti

2025-11-13

I had an excellent stay and greatly enjoyed the spa pool. Thank you to the staff for their hospitality and kindness.

2025-11-13

Ringrazio per il piacevole soggiorno. Avevo bisogno di staccare la spina e ci sono riuscita.

2025-11-14

Great hotel and very courteous staff

2025-11-13

A tutto il personale dell’albergo

2025-11-14

Personale meraviglioso

2025-11-12

Complimenti a tutti e soprattutto a Riccardoi, ragazza brasiliana alla reception e Manager delle colazioni

2025-11-12

Merci pour tout, que ce soit de l'accueil, au service de chambre, personnel au petit déjeuner, tout était parfait. Grâce au véhicule stationné dans le garage de l'hôtel, nous avons pu apprécier Florence l'esprit tranquille. Nous reviendrons bientôt

2025-11-12

Quiero destacar la calidad humana y el trato hermoso con mas personas En especial la señora responsable de los desayunos y su compañera Raib ( no se si se escribe asi ) muy amables y nos ayudaron muchísimo. Tambien cristian en la sala de cócteles del primer piso , excelente 👌

2025-11-11

Merci pour l accueil et la qualité des structures

2025-11-11

Muy bien servicio y atención al cliente. Un 10 de hotel

2025-11-11

Merci pour l'accueil et la gentillesse de tout le personnel, ne changez rien tout etait parfait

2025-11-12

Muchas gracias por todas las atenciones recibidas. Pasamos hermosos dias alli, con el confort y la seguridad que nos brindaron.

2025-11-11

Ottimo servizio, cortesia del personale eccellente

2025-11-10

Sehr freundliches, aufmerksames Personal. Sehr gutes Frühstück.

2025-11-10

grazie, piacevole soggiorno

2025-11-11

Personnel sympathique, accueillant, bon petit déjeuner.. nous reviendrons dans cet établissement !!!

2025-11-11

Our stay with you was excellent. Staff were professional and accommodating.

2025-11-10

Personale accogliente e disponibile

2025-11-09

Grazie per l'accoglienza e la disponibilità

2025-11-09

Your staff are friendly and helpful. Sofia was especially kind and attentive

2025-11-09

Gentilissimi all accoglienza e un plauso alla signora in sala colazioni Cortesia e cappuccino spettacolo

2025-11-09

H

2025-11-09

Thank you for a wonderful stay. Everything was great - the location, rooms, food, spa, and staff. We were especially impressed by the receptionist called Ally (Brazilian woman). She was helpful, charming, and gave us so many great suggestions - for restaurants, tourist routes, opening times - and the fabulous day trip she recommended. Please thank her from us.

2025-11-08

I had a comfortable and pleasant stay. Thank you very much.

2025-11-07

Ho avuto modo di apprezzare l'estrema cortesia del personale a tutti i livelli

2025-11-08

Nos sentimos muy bien atendidos, la comida deliciosa y el personal maravilloso. ¡Muchísimas gracias!