2025-11-26
Very helpful and welcoming staff.
2025-11-24
Personale gentilissimo Ambienti accoglienti e puliti E’ stato un soggiorno molto piacevole
2025-11-24
Piacevole lo spuntino al pomeriggio. Unica l'idea del biliardo
2025-11-23
Servizio in camera eccellente
2025-11-24
Exvelente hotel y servicios. Mi felicitacion
2025-11-23
Tutto perfetto. Grazie mille.
2025-11-24
Grata pela simpatia e.pelo profissionalismo. Muito obrigada pela garrafa de vinho de aniversário 🥰. Excelente estadia, excelentes férias
2025-11-24
Sono molto soddisfatto dell'accoglienza. Sono stati tutti molto efficienti e cordiali, soprattutto Luca. Grazie mille a tutti.
2025-11-23
Complimenti per lo staff e l'accoglienza, veramente super
2025-11-23
Very nice hotel, beautiful and excellent service!
2025-11-21
grazie
2025-11-22
スタッフさんは皆さんにこやかで感じよかった。テラスで寛げるのが良かった。
2025-11-22
AGRADECER LA AMABILIDAD Y AL FAVILITAR INFORMACION DE LUGARES A VISITAR POR PARTE DE RECEPCIÓN DEL HOTEL,Y ADEMÁS Y ESPECIALMENTE AL PERSONAL QUE ATIENDEN EN LOS DESAYUNOS, DARLES LAS GRACIAS POR SU AMABILIDAD, BUEN TRATO, SIMPATÍA HACIÉNDONOS SENTIR COMO EN NUESTRO HOGAR. GRACIAS A TODOS ELLOS.
2025-11-21
Really lovely hotel. Very friendly and helpful staff.
2025-11-22
Коплимент Бармену
2025-11-20
Thank you for a very pleasant stay
2025-11-20
Grazie per tutto, ospitalità, disponibilità e professionalità
2025-11-20
Complimenti
2025-11-20
Merci pour la gentillesse du personnel et le bon accueil de Luca au petit déjeuner
2025-11-21
Amazing place. Would come again. Grazie!!
2025-11-20
complimenti allo staff della prima colazione
2025-11-20
We had a great time, thank you!
2025-11-18
Your hotel was outstanding! Appreciated the overall environment!
2025-11-19
Спасибо, что сохраняете аутентичность и поддерживаете стиль, это меня привлекло в вашем отеле, а также приветливый и приятный персонал❤️
2025-11-19
Our complaint was handled well thank you
2025-11-19
Many thanks to staff very friendly specially to luca and those serving the breakfast well done!! We enjoyed our stay
2025-11-17
El hotel es estupendo, limpio y con un aspecto auténtico,. El personal es amable y el desayuno abundante en un entorno bonito y tranquilo. Preparan el café de la mañana personalizado y está buenísimo.
2025-11-17
Veramente gentili e disponibili accoglienti soprattutto. grazie torneremo sicuramente presto
2025-11-17
Dankeschön
2025-11-17
grazie a tutti in particolare a rachid e sofia
2025-11-17
Grazie per avere una sistemazione così di gradevole a un prezzo giusto e in una ottima posizione strategica per girare la città
2025-11-17
Un énorme merci pour ce séjour féerique..merci pour cette belle surprise !!
2025-11-17
Many thanks the host, it's a pleased experience in the hotel.
2025-11-16
Great service from staff
2025-11-16
Ringrazio per averci dato la camera con balcone
2025-11-16
All the staff was exceptionally helpful and pleasant.
2025-11-16
Tutto bene grazie
2025-11-17
Otttimo albergo. Vicino alla stazione e centrale, brekfast molto buono, tutto il personale è sempre sorridente e molto gentile
2025-11-17
A little variety at breakfast would be nice
2025-11-17
Un ringraziamento a tutto lo staff per la gentilezza e la disponibilità in particolare modo al personale della sala colazione
2025-11-17
merci
2025-11-16
Ottima accoglienza e disponibilità
2025-11-15
Grazie a tutto lo staff per la professionalità e la disponibilità dimostrata e per l’ottimo soggiorno.
2025-11-15
Merci
2025-11-14
Ringrazio la disponibilità e la cortesia del personale al front Office e del personale di servizio ai bagagli
2025-11-14
Ringrazio per l'ottimo accoglienza da parte di tutti
2025-11-13
A tutto il personale dell’albergo
2025-11-14
Great hotel and very courteous staff
2025-11-13
I had an excellent stay and greatly enjoyed the spa pool. Thank you to the staff for their hospitality and kindness.
2025-11-14
Personale meraviglioso
2025-11-13
Ringrazio per il piacevole soggiorno. Avevo bisogno di staccare la spina e ci sono riuscita.
2025-11-12
Complimenti a tutti e soprattutto a Riccardoi, ragazza brasiliana alla reception e Manager delle colazioni
2025-11-12
Quiero destacar la calidad humana y el trato hermoso con mas personas En especial la señora responsable de los desayunos y su compañera Raib ( no se si se escribe asi ) muy amables y nos ayudaron muchísimo. Tambien cristian en la sala de cócteles del primer piso , excelente 👌
2025-11-11
Ottimo servizio, cortesia del personale eccellente
2025-11-12
Merci pour tout, que ce soit de l'accueil, au service de chambre, personnel au petit déjeuner, tout était parfait. Grâce au véhicule stationné dans le garage de l'hôtel, nous avons pu apprécier Florence l'esprit tranquille. Nous reviendrons bientôt
2025-11-11
Merci pour l accueil et la qualité des structures
2025-11-12
Muchas gracias por todas las atenciones recibidas. Pasamos hermosos dias alli, con el confort y la seguridad que nos brindaron.
2025-11-11
Muy bien servicio y atención al cliente. Un 10 de hotel
2025-11-11
Merci pour l'accueil et la gentillesse de tout le personnel, ne changez rien tout etait parfait
2025-11-11
Our stay with you was excellent. Staff were professional and accommodating.
2025-11-10
Sehr freundliches, aufmerksames Personal. Sehr gutes Frühstück.
2025-11-11
Personnel sympathique, accueillant, bon petit déjeuner.. nous reviendrons dans cet établissement !!!
2025-11-10
grazie, piacevole soggiorno
2025-11-10
Personale accogliente e disponibile
2025-11-09
Your staff are friendly and helpful. Sofia was especially kind and attentive
2025-11-09
Grazie per l'accoglienza e la disponibilità
2025-11-09
Gentilissimi all accoglienza e un plauso alla signora in sala colazioni Cortesia e cappuccino spettacolo
2025-11-09
H
2025-11-09
Thank you for a wonderful stay. Everything was great - the location, rooms, food, spa, and staff. We were especially impressed by the receptionist called Ally (Brazilian woman). She was helpful, charming, and gave us so many great suggestions - for restaurants, tourist routes, opening times - and the fabulous day trip she recommended. Please thank her from us.
2025-11-08
Nos sentimos muy bien atendidos, la comida deliciosa y el personal maravilloso. ¡Muchísimas gracias!
2025-11-07
Ho avuto modo di apprezzare l'estrema cortesia del personale a tutti i livelli
2025-11-08
I had a comfortable and pleasant stay. Thank you very much.
2025-11-06
Excellent service from the moment I arrived. The room was great, location excellent and staff super helpful. Big thanks to the breakfast staff, especially the lady - she was super helpful and very smiley! Great hotel and will recommend.
2025-11-06
Grazie alla reception che ha gestito il mio errore di prenotazione, ho sbagliato mese, impeccabilmente
2025-11-05
We were grateful for the assistance with our luggage.
2025-11-06
Molto professionale e disponibile
2025-11-04
Pasamos hermosos días!
2025-11-04
Merci pour votre accueil. Le service de chambre est impeccable, les hôtes et hôtesses d’accueil à l’acoute et agréables. Merci au personnel présent au petit-dejeuner qui sont souriant et très gentils. Ce fut un plaisir de détourner dans votre hôtel et y reviendrai avec plaisir
2025-11-04
Thank You very much! It was very pleasant stay!
2025-11-04
Merci encore pour ce séjour magnifique dans votre hôtel, vraiment très bien de l'accueil à la propreté de la chambre ,au barman, la bienveillance, sympathie, et écoute, et en plus de faire l'effort de parler le Français pour la.petite Française que je suis !!! Et la situation géographique super proche de tout à faire à pied ,Encore un grand merci super et je reviendrai !
2025-11-04
The check clerk was polite and cheerful. The hotel was very nice and I would recommend it anyone who is staying in Florence Italy. 👏bravo,bravo⭐️⭐️⭐️⭐️⭐️
2025-11-03
Gentilissimi
2025-11-04
The team are great very friendly very helpful
2025-11-03
Very pleasant and helpful staff.
2025-11-03
Mi complimento per la disponibilità dimostrata da parte di tutti gli operatori.. molto soddisfatto….
2025-11-02
Thank you for a wonderful stay.
2025-11-03
Gracias por todo
2025-11-01
polite staff all the way around, good breakfast, great coffee !
2025-11-01
Very friendly and pleasant head waiter, the reception staff changed, of course, but they were always very pleasant people who tried to help. Pleasant wellness
2025-10-31
Quero agradecer imensamente à Ally, que foi extremamente receptiva, educada, cordial na nossa estadia. Nos ajudou tanto no check-in e check-out quanto em informações da cidade, rotas, pontos turísticos. Foi um dos hotéis que mais gostamos na Itália.
2025-10-31
Reception was very helpful. I loved that they kept and delivered our bags to our room before check in. I loved our bed was turned down in the evening. Wish we could stay longer!
2025-11-01
Everyone was friendly & helpful during our stay. The room was spacious & bathroom was clean. Breakfast was very nice with wide assortment. The location was convenient to train station.
2025-10-31
Lovely hotel overall!
2025-10-30
Thanks for the support and pacience of the Ally, who works in the reception and for the people of the breakfast.
2025-10-30
Very welcoming and accommodating
2025-10-31
Todo el personal del hotel un encanto de personas
2025-10-29
Thank you so much for making us feel welcome. Also, the room service is great, the attention to detail is superb.
2025-10-29
Our stay was awesome. Staff was extremely cordial and very helpful in making our stay pleasant. Thank you all.
2025-10-28
Accueil parfait , chambre top , personnelles agréable , ensemble de l’hôtel très agréable et très bien tenue , propreté impeccable. Mention spécial à MR R de l’accueil !
2025-10-29
Welcoming, clean and very satisfied with the hotel
2025-10-28
Ringrazio tutto lo staff per la gentilezza mostrata soprattutto nei confronti della nostra cagnolina
2025-10-28
Had a great stay. Location was fantastic, staff were wonderful and helpful.
2025-10-27
We absolutely loved the Adler cavalieri hotel! It’s a beautiful hotel, with great staff, delicious breakfast and lovely rooms. The staff were so helpful and helped us with all our requests!
2025-10-27
Thank you so much. The staff was truly kind and amazing, the room was always clean and the hotel is beautiful.
2025-10-25
Le personnel de la réception est formidable; Sofia, Andrea, et une autre charmante dame ont été très professionnels et aimables
2025-10-25
Complimenti al personale del servizio prenotazione, Simone.Gentile e disponibile, attento alle richieste e cordiale
2025-10-25
Thank you to your great staff from the reception desk, dining hall & housekeeping. Everything was perfect!
2025-10-26
Sigan así, ofrecen un gran servicio en unas instalaciones magníficas
2025-10-26
Everyone was kind and professional. And very helpful
2025-10-26
We enjoyed our last night at Adler! Rooms were lovely! And the concierge helping us with dinner recommendations and reservation was very much appreciated! Will recommend and stay here again on my next trip through Florence!
2025-10-26
From the moment we walked into your hotel, we were treated like valued guests. The staff was so very helpful and considerate, the accommodations were very nice. Highly recommend!
2025-10-24
All the service was great. We appreciated all the help with directions and restaurants. The breakfast and service in the morning were wonderful. Thank you for making our first visit to Milan a pleasurable one.
2025-10-25
El trato ha sido magnifico. Repetiremos sin duda.
2025-10-23
Muy buena la atención y todos los días cambian toallas,y limpieza total. Recepción muy atenta
2025-10-23
Excelente trato de los chicos de recepción!!
2025-10-24
Nous avons été très bien accueillies ma sœur et moi lors de notre arrivée, lors de nos petits déjeuners et dans notre chambre. Rien à redire sur la propreté de la chambre
2025-10-22
Very helpful and engaging staff on reception on both arrival and departure. Gave helpful directions to galleries and good restaurant recommendations.
2025-10-23
Special thans to staff of breakfast room .
2025-10-22
Grazie mille per la Vs. gentilezza e per tutto il resto dei Vs. servizi.
2025-10-23
Thank you so much for a fantastic stay. Staff are the stars of this hotel. They were all exceptionally friendly and helpful. Thank you!
2025-10-22
Reception staff extremely useful and nice Barman at the top very friendly
2025-10-20
Very friendly and attentive staff
2025-10-20
Ally was very helpfull.
2025-10-20
Sfaff ottimo Ottima spa
2025-10-20
Si ringrazia per la calorosa e premurosa accoglienza del personale di reception; Professionalità e cordialità ed umanità uniche, hanno reso possibile che l'arrivo e la permanenza in struttura, si trasformassero in un sentirsi "a proprio agio come casa propria con vecchi amici".
2025-10-20
Thank you for reserving us the wonderful dinner!
2025-10-18
Excelente atención de la señorita brasileña
2025-10-18
Ours was a last minute booking and you were able to accommodate us. Your hotel was perfect for what we wanted, location, breakfast, clean and comfortable rooms. Thank you.
2025-10-18
You guys were all great. Loved my stay
2025-10-18
Lo más importante a destacar es la excelente amabilidad y disposición del personal Manejo de varios idiomas que hacen sentir al huésped que se lo comprende mejor. Sin dudas para recomendar
2025-10-18
Thank you to all of your staff for a wonderful stay
2025-10-18
We enjoyed our stay with you! The breakfast staff and all the rest were very wellcoming!
2025-10-18
Excelente atencion amabilidad limpieza ubicación y muy linda habitación
2025-10-17
We had a lovely stay, room Was clean, hotel in a good location, breakfast could be much better
2025-10-17
Sehr freundliches Personal
2025-10-15
I congratulate the receptionist Aly, very attentive, polite and helpful, she gave us tips on sensational places,
2025-10-16
快適に楽しく過ごせました。ありがとう
2025-10-13
Thank you very much for making our stay such a memorable one. We will cherish these memories. We could not have enjoyed our stay without the patience and excellent customer service of all the staff. I would especially like to thank the staff who recommended and booked the restaurant for us and the cleaning team for their patience while we occupied the room for long periods. We are very sorry we had to leave early, which is because I have to urgently return to work. We would definitely recommend this hotel and would love to stay again.
2025-10-14
La pasamos muy bien 👍🏻 El personal del hotel muy amables y dispuestos siempre Muy buena ubicación ! Mil gracias!
2025-10-13
Thanks for a wonderful stay!
2025-10-13
Everything was fine.
2025-10-13
Everyone was very helpful and efficient which is why I like staying at the Adler And breakfast is great!
2025-10-13
Thanks
2025-10-12
complimenti perché sono stati gentilissimi
2025-10-13
Too all employees, were great friendly and always helpful and smiling, thank you so much
2025-10-13
Front end staff excellent very polite and welcoming, loved the hotel the breakfast Room clean and tidy. We would surly come back to your hotel. Thankyou to your staff.
2025-10-12
Ottima professionalità da parte di tutto il personale con il quale ho avuto rapporti
2025-10-12
Really appreciate you all finding a room that was ready for us on arrival, a few hours early. We were carrying a lot with our 2 year old and having the room ready when we arrived made our day and stay so much easier and enjoyable. Thanks again!
2025-10-12
We had a lovely stay and all the staff we met were friendly and helpful thank you
2025-10-11
Front desk staff was always very welcoming
2025-10-10
Ringrazio per esserci venuti sempre incontro su tutto.
2025-10-10
The front desk staff were friendly, professional, and always willing to help. The breakfast staff truly stood out — they were warm, attentive, and catered to each guest individually to ensure everyone had an enjoyable experience. They even went out of their way to get us souvenir cups for us to purchase for our collection. Our room was clean, comfortable, and well-maintained, making it easy to relax after long days of sightseeing.
2025-10-09
Le personnel à l’accueil et à la salle de petit-déjeuner à été particulièrement accueillant et vraiment heureux de nous parler en français et de bien nous servir. Ce fut très apprécié! D’ailleurs tout le personnel sans exception était souriant et nous souhaitait une bonne journée systématiquement. Un séjour parfait.
2025-10-09
Thanks for a great stay during our first visit to Florence. Staff were pleasant and kind. We enjoyed the meal recommendations.
2025-10-10
Thanks guys great job
2025-10-10
The entire staff were very friendly and helpful.
2025-10-10
Loved staying there and would stay there again.
2025-10-09
First class experience. If we ever return to Florence then it will be to your hotel
2025-10-08
Lovely few days thank you!
2025-10-07
Thank you to all who made our stay so comfortable 💕
2025-10-07
Es un buen hotel y el personal muy agradable y atento.
2025-10-06
All the staff were very helpful and made our stay enjoyable and pleasant. A special thanks to (I forgot her name) she took us to our room and gave us the tour of our room and mentioned all the facilities that were available.
2025-10-06
You are all professional
2025-10-05
Grazie per l’accoglienza e la gentilezza di tutto il personale
2025-10-05
Central location - staff very friendly and breakfast very good
2025-10-05
Thanks for everything
2025-10-05
Staff was excellent
2025-10-05
Just want to say that my group and I had such a lovely stay!! Wish we could’ve stayed longer
2025-10-05
Wonderful staff, most accommodating.
2025-10-04
the Staff was very courteous and professional.
2025-10-03
Loca en el restaurante y Sofia en la recepción fueron muy amables y atentos. Dan una gran imagen al Hotel. Gracias
2025-10-03
Nous remercions tout le personnel de l'établissement de l'accueil, le service, le sourire, l'amabilité, la propreté, L'hôtel est un bel établissement soigné
2025-10-03
Very helpful and knowledgeable. The entire hotel was very clean.
2025-10-04
The staff both at the reception desk and restaurant are very, very good. The young man at the bar on the terrace was also very amiable.
2025-10-03
Thank you
2025-10-03
Andre was amazing and patient with us as we asked many questions. All the staff were extremely kind, from the gentleman who brought our luggage to the breakfast host who remembered I like cappuccino to the bar tender.
2025-10-01
We were made to feel welcome and at home. No question or request was too much and staff were always really pleasant and keen to help. We had a wonderful stay - thank you !
2025-10-01
Molto gentile la signora alla reception e molto ben organizzata la colazione tutto perfetto nonostante i numerosi clienti. Grazie alle persone della reception e della sala colazione perché sono riusciti a darci qualcosa in più del normale rapporto cliente-fornitore grazie a cordialità e simpatica efficienza.
2025-10-02
There were a few ladies at the front desk that were amazingly helpful with directions and gave wonderful recommendations for places to eat dinner! Please give them our appreciation! Breakfast fruit was delicious!
2025-10-01
..
2025-10-01
Thank you for all you did for us at our recent stay at the Hotel. All were kind and welcoming!
2025-09-30
Many thanks for a comfortable stay.
2025-10-01
We were very happy with our stay. The staff were all so polite and helpful. Christian is a very friendly bar man and even though we didn't speak Spanish or English, he was very accommodating.
2025-10-01
Everyone was very friendly and helpful. Only wished there was fresh coffee available before 7:00AM. It is a very beautiful hotel. Thank you for a lovely time.
2025-10-01
Thanks to all who helped my wife and I navigate in a foreign land with little Italian background. The front desk was very helpful, even those with limited understanding of English. Thank you, all. Ben and Grady Ferguson Dallas, Georgia USA
2025-09-30
Great friendly staff
2025-09-30
Thank you for the Sunday Mass schedule. That was very helpful. All the staff members were very helpful. Thank you!
2025-09-29
ottima accoglienza
2025-09-29
Excellent stay, we enjoyed the accommodations. The staff was VERY friendly and helpful with our questions. Thank you for our stay!
2025-09-30
Thank you for the perfect service and facilities, we had a great stay.
2025-09-28
The ladies at the reception were super and your employees are all very professional and nice
2025-09-28
Outstanding stay, thank you for accommodating the last-minute reservation!
2025-09-27
l'ensemble du personnel était trés agréable
2025-09-27
All staff were very accommodating and professional. Overall excellent stay!
2025-09-27
We had a very nice stay
2025-09-26
Beautiful job with hotel cleanliness and hotel staff was amazingly helpful and kind
2025-09-26
Reception and breakfast staff are doing a fabulous job
2025-09-27
Thanks for your kindness
2025-09-26
Great staff. Especially breakfast gentleman who made us coffees every morning, you made us freelancer so welcomed.
2025-09-27
A tutti per la gentilezza, la cordialità e la disponibilità offertaci. In particolare al responsabile della sala colazione Luca e del suo gruppo di lavoro.
2025-09-26
The entire staff was friendly, helpful, and professional!
2025-09-25
Thank you for your help. Staff were wonderful.
2025-09-25
Reception staff were lovely, very helpful. Breakfast was very nice, might be easier to have a self service coffee machine.
2025-09-25
Pienamente soddisfatto per la professionalità e la cortesia di tutto il personale, dal mio arrivo alla partenza. Il riordino della camera sempre perfetto e col cambio giornaliero. Ringrazio tutti per la gentilezza, soprattutto un grazie particolare a Luca, responsabile dell'area prima colazione, per il trattamento riservato a me e mia moglie con alcuni prodotti di ottima qualità durante la prima colazione. Molto apprezzato il suo garbo.
2025-09-25
Thank you to the staff. Everyone was friendly. Special thanks to the Albanian front desk girl. She was very kind.
2025-09-24
The reception staff were very thoughtful and a pleasure to talk to.
2025-09-25
Su compromiso y amabilidad nos permitieron cumplir con nuestros objetivos del viaje a pesar de las limitaciones físicas de mi esposa. Mil gracias
2025-09-25
Beautiful property, helpful and friendly staff and great breakfast. Thank you.
2025-09-23
Thanks all the staff for all your dedicated efforts to help us feel like home. Appreciation from all of 7 as a group to every staff of you! Thank you🙏
2025-09-24
Muchísimas gracias por el trato. Ha sido un placer poder alojarnos en este hotel durante la estancia en Florencia. Muchas gracias por todo.
2025-09-22
We absolutely loved our stay! Everyone was very nice and welcoming. The room was always tidied for us and we loved the candies left on the bed. Thank you!!
2025-09-22
Very nice interieur, traditional of the hotel. Nice personnel at the reception.
2025-09-23
Lo mejor de su establecimiento es el personal, amable, simpático y atento a cualquier necesidad del cliente.
2025-09-22
Excelente atención en todas las áreas, en recepción fuimos recibidos por Aly, quien en toda nuestra estancia nos dio una atención inigualable, al igual que el resto de compañeros. El equipo del desayuno presta un gran servicio y el servicio de limpieza del cuarto nos ha dado una atención muy buena, estamos muy contentos con nuestra elección.
2025-09-22
We had an incredible stay here - the staff were all so friendly and welcoming each day, the breakfast was spectacular, loved my daily cappuccino, the little snacks upstairs were an extra plus. The hotel and stay was extremely comfortable and relaxing. 10/10 would recommend this to anyone
2025-09-22
Gracias por toda la atención. En especial por la recepcionista, la chica brasileña. También por el servicio de habitaciones, con detalles tales como dejarnos caramelos o el extremo del papel higiénico doblado en pico. Todo perfecto.
2025-09-20
staff to be complimented on friendlness and courtesy reception staff very helpful
2025-09-21
We had a perfect vacation. Clean rooms, clean bed, towels, staff +++ we loved staying at your hotel 😊
2025-09-21
A todoel personal
2025-09-21
10
2025-09-20
Thanks so much for your hospitality
2025-09-20
Lovely accommodation, made to fell welcome Beds are big and comfortable, rooms very clean and tidy , but not big, breakfast was lovely and the staff couldn’t do another for you , location short walk from station and restaurants
2025-09-20
We had a lovely stay thank you. Lovely hotel, good location, polite staff
2025-09-20
Bonjour, nous sommes ravis de notre séjour dans votre établissement et nous y reviendrons avec plaisir. Votre personnel a été accueillant et serviable tout au long de notre séjour . Les chambres étaient impeccables. Nous avons également apprécié le petit-déjeuner chaque matin et l’attention et le soin apporté par le personnel à veiller à respecter mon régime alimentaire. Merci.
2025-09-18
Établissement très bien tenu. Personnel accueillant et répondant à nos attentes
2025-09-18
Very helpful and informative. The staff was very knowledgeable and courteous.
2025-09-18
Absolutely first class all round. Thank you.
2025-09-18
Excelente servicio! Exacente profesionales! Todos los que nos atendieron fueron maravillosos. Viajamos desde muchos kilómetros y es un placer cuando encuentras lugares así. Los felicitamos! Ojalá nos toque volver!
2025-09-18
Gloria was very helpful every time that I asked her a question, directions or a recommendation. She was prompted and would look on line for further information to provide. She was very friendly and very professional. The personnel covering the breakfast was also very professional paying attention to detail and very meticulous. Also, I want to acknowledge the bartender who was very gracious and accommodating of my request for ice and a customized fresh lemonade with mineral water. They all contributed to a comfortable stay. Thank you!
2025-09-16
Muy buena atención, impecable la habitación
2025-09-16
Complimenti per la professionalità, cortesia e pulizia. Personale piacevole e socievole
2025-09-14
Thanks fir everything- helping with directions
2025-09-15
The room 118 was wonderful and the service was excellent
2025-09-14
Encantados con todo. Perfecto muchas gracias
2025-09-13
Bravo à l’équipe du breakfast, excellent service et produits !
2025-09-12
Le personnel est toujours prêt pour les clients. Très gentil et aimable.
2025-09-12
Thank you to reception staff that addressed all of our questions and were extremely helpful
2025-09-13
We had a wonderful. The staff was over the top nice and helpful.
2025-09-12
The breakfast and the spa were amazing! Very fresh produce from farm to make the breakfast and very relaxing facilities to make a perfect spa. Perfect for heavy legs after long walking in Florence
2025-09-10
I appreciate the flexibility with parking
2025-09-11
Nice and good
2025-09-11
Thank you!
2025-09-09
Great staff, lovely rooms and common area.
2025-09-08
Accoglienza ed assistenza alla reception davvero magnifica
2025-09-08
Thank you so much for the wonderful, warm, welcoming reception, the beautiful room, the afternoon coffees, plentiful breakfast! Your staff at the front desk, breakfast and Christian at the bar in the afternoon should feel so proud of the way they treat us wayward and weary travelers. Molto Bene! Grazie Mille!
2025-09-07
Tanto el recepcionista del turno de mañana como la del turno de tarde fueron especialmente amables. A destacar la atención de la recepcionista del turno de tarde que se implicó totalmente cuando la preguntamos si habían encontrado un pequeño bidón de agua el cual se nos había perdido. Lo encontró y nos lo entregó rápidamente.
2025-09-07
Absolutely a joy to stay at your hotel Breakfast with the tall gentleman in a white jacket was 5 star
2025-09-06
Satisfaction générale sauf pour coût prohibitif pour stationnement d’une moto
2025-09-05
Very traditional Italian hotel, well run with excellent staff. There was a train strike the day we were to move on; the receptionist couldn't do enough to help us. We stayed another night and enjoyed another day of their hospitality
2025-09-04
Thank you for msking an effort and solving our issue concerning double room instead of a single room.
2025-09-03
great staff thx ❤️🩹
2025-09-02
ottimo hotel
2025-09-02
Thank you to reception staff and whoever picks up emails on the generic address - I was so chuffed when staff put a balloon for my partners birthday! It was so nice of you. I will hopefully be back again next year, and will recommend this hotel. The hot tub was a nice surprise also! Thanks so much for making our stay special. Visiting from Scotland.
2025-09-01
Lovely hotel, excellent staff
2025-09-02
Room 014 - AC unit as you walk in was seeping water inside the suite. We alerted reception, and were instructed to switch it off. - TV in the bedroom not operational
2025-09-01
Wonderful staff went above and beyond
2025-09-02
Good
2025-08-31
Ottima accoglienza con disponibilità, gentilezza e professionalità
2025-09-01
Una struttura molto accogliente con personale gentile e professionale. Ottima anche la posizione
2025-09-01
Thank you for your great hospitality. Thank you for the effort of trying to fix and eventually fixing hotel reservation mix-up. You are great !
2025-08-31
Agradecimiento general a todo el personal por su cortesía, amabilidad y profesionalidad.
2025-08-30
Hotel was SO well maintained and clean. We had no complaints and it was fantastic. Maybe a suggestion of upgrading t.v. so we could have watched Netflix or prime before bed. That's it's
2025-08-31
L'esthétique et la propreté irréprochable, le personnel très discret, gentil et sympathique.
2025-08-31
Had the best stay here ! Can’t wait to come back. Best service in Italy
2025-08-30
Ringrazio per i suggerimenti, le indicazioni e la disponibilità
2025-08-29
Thank you for upgrading my room with a bigger bed. I truly appreciated it.
2025-08-28
Estuvimos 1 noche pero todo fue perfecto. Personal muy amable y la habitación muy cómoda.
2025-08-28
The hotel far exceeded our expectations and we'll be gathering our thoughts and pictures for a thorough Google review in due course
2025-08-29
Personale davvero disponibile, accogliente e preparato. La stanza 118 ha un terrazzino personale molto carino e utile. Tutto perfetto
2025-08-29
Lovely stay very friendly would definitely come again
2025-08-26
Very friendly snd efficient service.
2025-08-25
Vielen lieben Dank. Sie sind ein tolles Team
2025-08-25
Grazie mille di tutto
2025-08-26
Many thanks to the friendly and kind gentleman with the shaven head at the desk for allowing us to experience such a beautiful room. He went out of his way to help us navigate the map of Florence to make our trip as fruitful and enjoyable. Entirely grateful travellers from Pal Madsen and partner
2025-08-26
Gracias por su atención y amabilidad
2025-08-26
Wspaniały Hotel i mili ludzie. Dziękujemy za opiekę. Gdy tylko będziemy w Florencji na pewno zatrzymamy się w Waszym Hotelu
2025-08-25
Great hospitality of the staff, always smiling to address customer's needs. Very satisfied.
2025-08-25
Thank you to the kind gentleman at reception (he was bald sorry can’t remember his name) he helped us check in and also gave us gifts when we checked out for our long journey. Also thank you to Giola (sorry if I spelt the name wrong) she helped us with knowing how to take the bus around the city.
2025-08-24
Lovely hotel — I’m recommending it to my friends.
2025-08-25
Estuvimos de viaje de novios hace 19 años y hemos vuelto con nuestras hijas. Nos llevamos una sonrisa y nos hemos ido con ganas de volver en cuanto nos sea posible. Gracias por su hospitalidad y por ayudarnos siempre que se lo hemos solicitado. Ha sido un placer mis mejores deseos para ustedes y hasta pronto.
2025-08-24
Atención excelente y amabilidad inigualable.
2025-08-25
Todos los trabajadores que nos atendieron lo hicieron estupendamente, fueron muy amables y educados. Un 10 para ellos.
2025-08-24
Thank you for a lovely time
2025-08-22
Thank you to all the staff. The rooms are clean,the staff is very very polite and smiling.The food is delicious. The hotel is in a nice area close to all sightseeing in Florence.
2025-08-23
Special thanks to the great staff for their politeness!
2025-08-23
Amazing staff, very polite and accommodating thank you for an amazing stay
2025-08-22
Especialmente para la Sra que sirve y prepara el café en el desayuno
2025-08-23
Totul a fost la superlativ. Mulțumesc pentru confortul oferit.
2025-08-21
El personal de desayuno, excelente. La chica que nos recibió en recepción, y la ayuda de Francesco, extraordinaria. Gracias.
2025-08-22
Nos encanto la estadia en El hotel, todas las personas eran amables y la limpieza y decoracion de la habitation muy buena
2025-08-21
Grazie per il piacevole soggiorno
2025-08-21
Merci de votre accueil de la propriété de l’hôtel et de la chambre personnel super professionnel et accueillant et le Barman super et le personnel du petit déjeuner
2025-08-21
Excelente servicio del personal, siempre atentos
2025-08-20
Excelente atención de todo el personal
2025-08-19
Everything very pleasant. Only the connection to Netflix was not working
2025-08-19
SILVIA... BRAVO!!! EXTREMELY HELPFUL!!!
2025-08-18
Toda la familia se sintió a gusto. Cuando regresemos a Florencia nos hospedaremos de nuevo en su hotel.
2025-08-18
Great stay, great facilities, very happy to see allocation of twin room for a family of 4. Also thanks to management for allowing to keep our baggage after check out and allowing us to use hotel facilities.
2025-08-17
Gracias por todo
2025-08-18
The reception staff were amazing
2025-08-18
Well situated. Very friendly staff. Very clean and welcoming
2025-08-16
Grazie a tutti, molto gentile
2025-08-16
Thank you
2025-08-17
Ringrazio tantissimo i personali del reception
2025-08-16
Grazie per la vostra gentilezza e per i vostri suggerimenti e per le indicazioni che mi avete dato, affinché potessi vedere un po' di più di Firenze.
2025-08-16
The Reception & staff are very attentive and helpful!! The room is spacious with comfortable beds and the restaurant carries the same attentiveness with amazing dining and food experience!
2025-08-16
Thank you very much for your hospitality. The breakfast service staff were very attentive and considerate. I would like to express my gratitude again.
2025-08-14
Thank you for a wonderfully comfortable efficient friendly helpful clean and professional stay at your hotel. I will recommend it to others if they are looking for a conveniently located hôtel in Firenze.
2025-08-14
Quería transmitir la amabilidad y buena disposición de los empleados, la limpieza y los servicios de áreas comunes
2025-08-15
It was a wonderful hotel. In particular, the hospitality of the reception and breakfast staff was as excellent as that of a five-star hotel
2025-08-15
Grazie Mille
2025-08-13
Güler yüzlü , ilgili ve samimi olduğunuz için çok teşekkür ederim .
2025-08-12
Vorrei sottolineare l'estrema professionalità e gentilezza delle signore addette alla sala colazioni e la cordialità del barista di origine peruviana della sala relax primo piano. Una menzione particolare per la vostra SPA che ho trovato realmente splendida (e rilassante)
2025-08-13
Personal muy atento y amable y las instalaciones en perfecto estado
2025-08-12
The staff was amazing especially the morning shift. Our compliments to the host check in person- AMAZING. He is the reason we will be returning to Venice and staying at the Vivaldi. Regarding the question above on how we heard of the hotel: we heard it through American Express Platinum.
2025-08-12
Welcoming and warm staff. Thank you for enhancing the happiness of our travel.
2025-08-10
Nos compliments aux hôtes d’accueil. Ils sont d’une parfaite courtoisie et à l’écoute.
2025-08-10
Tras dejar nuestra habitación, todavía pudimos hasta que salió el tren disfrutar de las áreas comunes y billar para los niños. Todo un detalle
2025-08-11
El trato recibido ha sido perfecto, hemos estado muy cómodos. Nos han brindado toda la ayuda que hemos solicitado. Limpieza perfecta, áreas comunes muy agradables. Hemos tenido una experiencia inigualable.
2025-08-09
Personnel is really friendly and helpful
2025-08-10
It was a perfect stay, with friendly peoply
2025-08-08
Really enjoyed our stay and will certainly be recommending your hotel
2025-08-09
Merci beaucoup pour l’accueil et l’attention
2025-08-08
Desidero esprimere i miei più sinceri ringraziamenti per l’eccellente ospitalità ricevuta durante il mio soggiorno presso la vostra struttura. Ho particolarmente apprezzato la professionalità, la cortesia del personale e l’attenzione ai dettagli che hanno reso il mio soggiorno piacevole e confortevole. Un sentito grazie a tutto lo staff e alla Direzione per l’impegno e la dedizione dimostrati.
2025-08-08
Gracias
2025-08-07
Thank you for making our bed and keeping our own bedsheet at the same time! Such amazing staff at reception and cleaning services!
2025-08-08
Every single one at the hotel where outstanding! From the moment we arrived up to the moment we left. The hotel is beautiful, but with this staff is even more! Thanks to everyone
2025-08-05
Good location and interior design
2025-08-05
Very friendly reception staff!
2025-08-06
Besonders hervorzuheben ist die Möglichkeit, sich gratis Wasser (mit und ohne) am Wasserspender aufzufüllen. Eine kleine Aufmerksamkeit, die große Auswirkung das allgemeine Wohlbefinden hat. Wir haben uns dadurch sehr umsorgt gefühlt und auch der Service im allgemeinen ist sehr zuvorkommend.
2025-08-04
Very nice staff! Thank you for your hospitality and attentiveness!
2025-08-04
Really enjoy our stay, great location for visitors.
2025-08-05
Please thank reception staff who looked after our luggage and then transferred it to our room after check in. Also breakfast staff who were always cheerful and kind.
2025-08-04
Gracias por hacer nuestra estancia tan cómoda.
2025-08-05
Thank you for looking after us and making us feel so welcome.
2025-08-04
Reception Staff were fantastic- We arrived too early so they put all our luggage in the room for us and allowed us into the bar area. Very helpful and pleasant at all times. The ladies at breakfast were so welcoming and friendly. Absolutely delightful! Please send our thanks.
2025-08-04
We could not have asked for a better stay. All hotel staff were incredibly accommodating, welcoming & friendly. The cleanliness is exceptional & breakfast was amazing. The location is perfect, close to the station & central to all sights. The hotel smells amazing! Thank you so much for a wonderful stay, we will definitely recommend to others.
2025-08-03
We enjoyed everything about our stay. The hotel was clean and comfortable. Glad the air conditioning worked as it was hot outside. The food in the restaurant was excellent. The staff- everyone behind the desk was friendly and helpful.
2025-08-03
Sehr freundliche Mitarbeitende, sehr saubere Zimmer, hoteleigene Garage super.
2025-08-04
Thank you so much for a very pleasant, enjoyable and easy to manage visit. Staff were always very friendly and very helpful, always smiling and eager to help. Place is very clean. Air conditioning is 100%, made our stay really comfortable in extreme heat. The fridge in the room was excellent too, very good and keeping drinks cool.
2025-08-02
Merci à tous surtout Duco pour son sourire et aux serveurs du petit déjeuner notamment celle qui parlait Francais.
2025-08-02
El personal es colaborador con el turista. El desayuno es muy vueno.
2025-08-01
Grazie per la gentilezza dimostrata
2025-08-02
Nuestro agradecimiento a todo el personal del hotel, nos han atendido excelente!!! Volveriiiamos sin dudas, a ESte Hotel, x su calidad y ubicacion en Florencia. Muchas gracias!!!!!!
2025-08-01
The service is very good. Thanks
2025-07-30
We had the most enjoyable stay for our 20th wedding anniversary. The staff were very friendly and attentive and the little touch of the petals and card on the on the bed were perfect thank you
2025-07-31
Thankyou
2025-07-30
Todo muy bien un hotel estupendo y el personal de 10,muchas gracias
2025-07-30
Wonderful stay
2025-07-30
Front desk staff great!!
2025-07-29
Wonderful stay, we really enjoyed our break in Florence at you hotel. A very big THANK YOU!
2025-07-28
Everything was great. Excellent stay.
2025-07-26
Thanks for our stay!
2025-07-26
Agradecer el excelente trato en la recepción. Atención personalizada. Cuidar a vuestros empleados son muy buenos profesionales
2025-07-24
There was a slight issue with the first room we were given and maintenance were working on the issue when we arrived as a result the staff quickly and very kindly upgraded our room and left us some complementary wine which was extremely kind! Thank you we really appreciated it! Our room was cleaned to the highest standard daily and breakfast was delicious! Thank you to all the staff!
2025-07-25
The hotel is near the station with beautiful done only part room size is quite small
2025-07-23
Perfect location. Beautiful terrace
2025-07-23
Thank you for everything! You guys are great!
2025-07-24
Quisiera agradecer por su cordial y excelente atención por parte de todo el personal. Muy atentos amables y dispuestos a ayudar, felicitaciones!! PD: gracias a la recepcionista Gloria! nos ayudó con sus comentarios a poder ubicarnos en Florencia
2025-07-23
I would like to highlight the extremely friendly and highly professional attitude of Andrea and his team during the period July 22-25, 2025. Thanks for everybody.
2025-07-22
Todo el personal muy amable, en especial el servicio de desayunos
2025-07-22
Todo perfecto. Personal increíble. Enhorabuena .
2025-07-23
Gracias por la atención recibida.
2025-07-21
Receptionist are kind and helpful
2025-07-21
Preciosa habitación con terraza y en general muy bien las instalaciones del hotel. Estupendo desayuno y personal muy amable. Lo recomendaré.
2025-07-21
Sophia was wonderful
2025-07-22
Todo perfecto, han hecho nuestra estancia muy agradable
2025-07-20
We had a wonderful stay and everyone treated us like royalty! Would highly recommend another stay.
2025-07-19
Thank you ever so much for a wonderfully welcoming stay. Everyone was so friendly and helpful - we’ll be back soon.
2025-07-18
The rooms were clean. The hotel was clean a d the breakfast food was delicious. The staff were helpful and kind.
2025-07-17
Un ringraziamento speciale a Debora molto disponibile e anche all’altra ragazza della reception bionda di cui purtroppo non ricordo il nome.
2025-07-18
Our stay was wonderful, thank you!
2025-07-17
Thanks so much we had a wonderful stay.
2025-07-16
Agradecer a las personas que atienden en los desayunos en especial al Sr de chaqueta blanca del cual no recuerdo su nombre ..
2025-07-16
Excelente estadía! Muy buen hotel en Firenze. Buena ubicación, comodidades, limpieza, y atencion. Para destacar el ambiente del bar, muy lindo y buena atención también. Gracias!
2025-07-17
very good
2025-07-14
Grazie per la disponibilità, la cortesia e l'accoglienza
2025-07-14
L’équipe étaient vraiment très serviable et très gentille. Une superbe expérience. Nous avons fait 3 hôtels différents pendant notre séjour en Italie et cet établissement est le meilleur dans lequel nous avons séjourné. Encore merci à toute l’équipe.
2025-07-15
We had some challenges with the water temperature of the shower but Gloria and the management were extremely helpful and fixed the problem straight away. Everyone was very nice and we thought the hotel was great. Would definitely stay again.
2025-07-13
Je vous remercie que vous m'avez changé de chambre. La première chambre où je suis restée la première nuit tenait des problèmes.
2025-07-14
Receptionists and breakfast staff were fabulous. Very helpful and pleasant.
2025-07-13
We had a wonderful stay in your hotel. It exceeded our expectations in quality and customer service. Would recommend others stay with you especially with a location close to train and bus links
2025-07-13
Remerciements à l’accueil et au petit dej tres gentil notamment Rihad
2025-07-13
Tolle 3 Tage, ich würde ihnen empfehlen die Garage nicht an große Autos zu vermieten, wir waren mit unseren Auto mercedes e Klasse da und es war sehr schwierig herein und heraus zu fahren. Lg Familie Sahin
2025-07-12
Todo muy bien!! Excelente servicio
2025-07-11
Front desk help is great 😊
2025-07-10
Merci
2025-07-11
Fue una estancia estupenda en unión de mi familia, los felicito por el servicio brindado
2025-07-10
Ottimo per tutto complimenti
2025-07-09
Thanks for calling since I forgot passports in safe. Great people!!! Very friendly.
2025-07-09
Thank you for making our stay as comfortable as possible
2025-07-09
We have to adjust our dates we stayed and management helped us make the change with no problems whatsoever.
2025-07-09
Thank you for such a wonderful experience during our travels.
2025-07-08
Thank you to all the staff who were so amazingly welcoming and helpful.
2025-07-08
Thank you for your kind hospitality and the politeness of your staff at all times.
2025-07-07
Gestione assolutamente professionale e flessibile.
2025-07-07
Enjoyed stay in your hotel! Especially, check-out time is perfect! Thank you!
2025-07-07
We really enjoyed our stay! The staff was very friendly and helpful and the property was charming.
2025-07-06
Thanks for your service!
2025-07-06
You were more than wonderful!
2025-07-06
The spaces in your hotel are amazing. Well kept and so beautiful. I loved having places like the terrace bar and the reading room to relax in in addition to my room. And my bathroom, the shower especially, will be the bathroom I judge all others by for the rest of my life!
2025-07-05
Gracias por la amabilidad durante nuestra estancia en la ciudad de Florencia
2025-07-06
agradecimiento especial a todo el personal de recepcion por todas sus atenciones.
2025-07-03
grazie a tutti per la gentile e preziosa collaborazione.
2025-07-03
Thanks to all the staff, specially to Sofia who did us a warm wellcome. Also the breackfast team was quite efficient and professional.
2025-07-03
Excelente atención e instalaciones, utilizamos el spa y nos relajamos mucho, adicional el desayuno excelente. Ubicación muy buena cerca de todo caminando. Lo recomiendo 100%
2025-07-03
Thank you
2025-07-04
Lovely stay , thank you.
2025-07-04
Gentilezza super dello staff.
2025-07-01
Friendly staff, good food and clean room contributed a lot to my comfortable stay in Florence. Thanks to the good work of your team!
2025-07-02
.
2025-06-30
Paldies! Ļoti laipni un patīkami bija!
2025-07-01
Fantastic place, kind employees, reasonable price.... thanks a lot.
2025-07-01
I was asking for a bottled water. one of your manager kindly gave it to me. and also, I wanted to go to gym. he guided me to the location underground. I really thanked you all the service. for the breakfast, It didn't have wide selection for food. But the each quality of food was by far beyond. absolutely fantastic. once again thank you
2025-06-29
Dankjewel voor de goede zorgen
2025-06-30
Great hotel - very friendly and clean nice rooms either good working AC!
2025-06-29
Grazie a tutto lo staff, siete stati gentilissimi e l'hotel è veramente accogliente, ci siamo sentiti come a casa
2025-06-27
We had a lovely stay , super sized junior suite comfy large bed and friendly staff .
2025-06-28
Great Stay staff very helpful
2025-06-27
Bravo à tutti Complimenti per tutto e a tutti
2025-06-26
Thanks to everyone there, from the front desk to the breakfast staff, everyone was friendly and welcoming!
2025-06-26
Everyone was great and Luca the host at breakfast was especially attentive. Thank you again for our stay. We have been staying with you since 2014 and we hope the price point continues to allow us to do so.
2025-06-26
All the staff were helpful and friendly. Thank you to all from both of us.
2025-06-26
Great staff, amazing cappuccino
2025-06-25
Staff were very helpful.
2025-06-25
Muchas gracias por hacer de nuestro viaje de aniversario una fecha tan especial.. el hotel súper bien ubicado, lindo y el personal muy amable. La habitación apartada de todos estaba genial.
2025-06-23
I’m especially grateful to the manager with the brown bob haircut at the reception. Her warm and thoughtful manner always made me feel welcome and comfortable.
2025-06-24
Excellent stay all staff were excellent especially Christian in the bar had a great time talking to him in spanish
2025-06-24
Thank you, we had a lovely stay.
2025-06-21
Ringrazio le persone alla reception che si sono prodigate per farmi accedere alla stanza (per cambiarmi al fine di partecipare ad un pranzo di lavoro) prima dell'orario massimo previsto dalla policy dell'hotel
2025-06-20
Excelente personal todos y las instalaciones y ubicación de primera
2025-06-19
complimenti al personale della reception; molto gentili ed efficienti
2025-06-19
Un servizio eccellente, la gentilezza e professionalità del personale è stata esemplare
2025-06-19
Molto professionali grazie
2025-06-19
Thank you for a wonderful stay. The staff was so nice and helpful during our visit and we will recommend your hotel to friends.
2025-06-20
Thanks to Andrea and Gloria for all the travel information
2025-06-19
Thank you to all the staff who were friendly helpful and polite
2025-06-20
My husband and I would like to thank Andrea especially he was most helpful with all of our needs. The facility and the rooms are stunning and we enjoyed our time thoroughly.
2025-06-19
Alles top
2025-06-19
Breakfast was wonderful. The staff were so nice and helpful. The rooms were comfortable (except too warm) and the whole hotel was first rate.
2025-06-19
The people at the front desk were very helpful and kind.
2025-06-17
Great friendly staff
2025-06-16
Sehr aufmerksames Personal !
2025-06-16
Ci siamo trovati benissimo
2025-06-16
al peronal administrativo y la atencion gastronomica.
2025-06-14
Your Breakfast staff were very welcoming & remembered our preference for coffee!
2025-06-15
Appreciate the very friendly welcome at check in, all the information about the facility and the assistance with our bags. We had to depart very early and were pleased to find that the reception desk had arranged to-go boxed breakfast for us. Although our stay was short we thank you for a most pleasant one.
2025-06-14
Everyone was warm and welcoming
2025-06-14
The staff was so professional. Very helpful and kind.
2025-06-13
Lucca and his entire staff serving breakfast each morning are absolutely superb. Kind, attentive to service, engaging and represent your hotel with excellence. They were a joy each .morning to begin our day in Florence.
2025-06-13
Great service.
2025-06-13
Grazie per la disponibilità e la cortesia.
2025-06-11
Tutto veramente perfetto!!!! Solo complimenti!!!!!!
2025-06-09
La atención del personal fue en todo momento excelente.
2025-06-09
Excellent stay. Everything was as expected or better. Really impressed with the breakfast and the room.
2025-06-09
Very polite staff. Thanks. Everything was perfetto. 👍
2025-06-10
Très bel hôtel avec très bon personnel gentil et compétent Je ne regrette pas mon choix tant que l'hotel que le personnel et le petit déjeuner bravo et merci
2025-06-08
Très bon accueil. Hotel calme et propre
2025-06-08
Tutti molto gentili e simpatici!
2025-06-07
Ieri avremo voluto un check in se possible in anticipo e vi siete adoperati per accontentarmi. Complimenti e grazie
2025-06-08
The staff is super friendly and pleasant, the service was impeccable.
2025-06-07
As I said above, everything was excellent and we had a wonderful stay.
2025-06-07
Thank you so much. My wife and I had an amazing stay with you
2025-06-06
Sehr nettes, hilfsbereiten Personal
2025-06-07
Grazie per il soggiorno
2025-06-06
Ottima accoglienza e personale gentile e disponibile
2025-06-06
Lo staff alla reception impeccabile
2025-06-06
Ottima struttura gestita da uno staff efficiente, cordiale ma soprattutto disponibile
2025-06-04
Compliments to the boy who was delivering the luggage and storing it. He was always smiling and eager to help.
2025-06-04
A wonderful stay from checking in to checking out, great facility and lovely room.
2025-06-05
Thank you for a wonderful stay in your hotel, it was fabulous and we loved it!
2025-06-04
Al llegar nos recibio una chica que para nosotros fue de gran ayuda porque hablaba un muy buen español y nos fue informando tanto de el tema del parking como los temas del hotel y de las excursiones. El nombre no lo se pero estaba en el horario desde media mañana y a la tarde.
2025-06-03
There was a small problem with the wash basin in our room which was quickly sorted out
2025-06-02
Thanks Debora for the instructions and recommendation of the places where should go(Siena & San Gimignano) and thanks Silvia for the information of the votive candles of scents oil. They both are very friendly and good customers service.
2025-06-02
Very friendly and helpful staff
2025-06-01
Breakfast staff was fantastic
2025-06-01
Personnel d’accueil très bien 👍
2025-05-31
gracias por su amabilidad y sugerencias
2025-05-31
Thank you for a most enjoyable stay and looking after us so well. We look forward to returning.
2025-05-31
Tornerò sicuramente per la prossima volta a Firenze!
2025-05-30
Staff was absolutely wonderful , friendly and helpful
2025-05-30
Muchas gracias. La atención fue excelente
2025-05-29
We greatly enjoyed the hotel atmosphere and especially the lovely specialty coffee, service and breakfast. Staff were cheerful and helpful.
2025-05-28
An amazing stay thankyou ! All the staff went over and beyond with special little touches from the delicious fruit and cheeses at breakfast to the friendly service in the bar. The Junior suite room 14 was divine. We will certainly be bringing family back to stay at you beautiful hotel. Many thanks to all for a superb stay @
2025-05-27
So very friendly and helpful. Thank you
2025-05-28
Excelente.calidad y atención. Muy recomendable
2025-05-28
Muchas gracias por todas las atenciones desde Argentina. Recomendaremos vuestro hotel
2025-05-28
The room was clean and charming. The breakfast room staff were friendly and accommodating. We were on an Air Canada rail tour and I liked the very short walk from the train station We loved the little restaurant right down the street and enjoyed dinner both nights of our stay
2025-05-26
Excelente atención de todos los empleados. Muy limpio todo. El hotel es muy bonito y no tenemos más que palabras de agradecimiento para todo el personal. Gracias!
2025-05-25
Personale estremamente gentile
2025-05-26
The staff at both reception and breakfast were all so helpful and friendly
2025-05-25
Ich habe mich lange nicht mehr in einem Hotel so wohl gefühlt wie bei Ihnen. Ganz toll fand ich die Süßigkeiten auf dem Bett und die frischen Erdbeeren zum Cappuccino. Alle Mitarbeiter haben mir stets das Gefühl gegeben, ein willkommener Gast zu sein. Diese Herzlichkeit hat mich fast wie zu Hause fühlen lassen. Vielen Dank für die unvergesslichen Tage, die ich bei Ihnen verbringen durfte.
2025-05-26
Viola - bar and breakfast staff was super friendly and so accommodating- so big thanks to her
2025-05-26
The staff were great, they were very approachable every time we spoke to them.
2025-05-24
Thank you for a wonderful stay it was amazing rooms clean breakfast was great and staff amazing
2025-05-24
Very grateful for the effort in providing gluten free options and for the general friendliness of staff
2025-05-25
Excellent stay
2025-05-24
The people at the desk were pleasant and helpful. I enjoyed the area with bar and seating on the first floor. It was comfortable, and the lady who worked the bar was friendly and helpful.
2025-05-23
Wonderful, helpful staff and very clean rooms.
2025-05-23
Thank you….we enjoyed our 2 night stay.
2025-05-24
Very kind staff. Breakfast - captain is very nice!
2025-05-24
Thanks to the front desk help. They helped me print a train ticket that I could not retrieve on my phone that was a life saver for sure. They also helped with directions, restaurants
2025-05-23
Thank you so much for the front desk staff very friendly BIG thank you to the breakfast staff they were amazing mostly the man who welcomed us every morning with a smile and cappuccino
2025-05-23
The staff were amazing! The front desk staff were very helpful and the head breakfast fellow was absolutely amazing and went over and beyond our expectations expectations. We had a wonderful stay and experience with you!
2025-05-22
The best capuccino and the most delicious burrata on our trip. Colaborators very nice.
2025-05-23
We would like to thank the management for a wonderful stay.
2025-05-22
Rezezione
2025-05-23
Engagement Rezeption
2025-05-22
we stayed 4N5D, the last day, your breakfast pack was really helpful for us thus we enjoyed it during one day Milano trip and all staffs are so kind and very aggressive to help customers, it's really impressive for us.I can recommend your hotel if someone ask us about Hotel in Firenze. Thanks all.
2025-05-21
We had a lovely stay very friendly staff . We would stay here again
2025-05-20
Tha hotel is very nice and we had a quiet room as requested. The staff were all very friendly.
2025-05-19
Nos sentimos cómodos y bien atendidos.
2025-05-18
Complimenti per la gentilezza e disponibilità del personale e per l'attenzione al cliente
2025-05-19
Thank you for a pleasant stay!
2025-05-18
Ringraziamenti speciali all'operatore reception, molto professionale, accogliente, sensibile, nonostante arrivi in piena notte, causa imprevisti problemi di traffico. Complimenti anche alle personale del ceck out, chiaro e veloce
2025-05-18
Thanks a lot for all your service and we had a great time in your hotel
2025-05-18
Tutto perfetto. Gentilezza confort e pulizia . Grazie
2025-05-17
grazie per l’ospitalità nel breve soggiorno
2025-05-17
The management and staff were very helpful, pleasant and lovely to deal with. Thank you.
2025-05-17
Diana ? in the bar was especially pleasant and accommodating.
2025-05-17
It has an overall antique and charming style with great appeal, and the service staff are also nice.
2025-05-16
The whole team were extremely helpful. Being a wheelchair user, my disability was well catered for and we all had an amazing break.
2025-05-16
Thank you for your hospitality.
2025-05-15
Complimenti per l'attenzione rivolta al cliente. Unico hotel 4 stelle di quelli da me visitati che fornisce un kit per il viaggio di ritorno con acqua, salviette, caramelle
2025-05-15
It was very comfortable,Thank so much.
2025-05-15
Thankyou very much for a lovely stay, we had a wonderful time. The staff were extremely welcoming and accommodating. Highly recommend this accomodation to anyone visiting Florence.
2025-05-15
Thank you for my stay really injoyed my time here
2025-05-15
Excelente atención, limpieza, orden, ubicación, calidad de los servicios, totalmente recomendable
2025-05-16
Excelente atención recibida por todas las personas q integran el hotel.
2025-05-15
Amazing staff and really welcoming hotel
2025-05-15
the gal at the front desk was very helpful upon checkin and assisted in lining up a taxi for getting us to the airport in the morning of our departure
2025-05-14
The staff are all lovely. I would like to give special thanks to Viola, Elenor, Riab and Antonio. Sorry about the spelling of the names. The staff on reception were also very lovely and helpful but I don’t know their names. The cleanliness of the room was really good. Thanks Vanessa x
2025-05-13
Atención amable y trato familiar
2025-05-12
A special thanks to the lady with curly hair (sorry forgot to ask your name) at reception who helped us during our stay
2025-05-12
The management was exceptional. They invited us to a party upstairs and was very welcoming, especially for 2 Americans not fluent with the Italian language. Thank you
2025-05-12
Thank you to all of the staff, you made our stay most enjoyable
2025-05-12
We had a great itinerary stay in the Adler as it was adjacent to the train station.
2025-05-12
Grazie
2025-05-11
Andre was very helpful when we first arrived…very welcoming
2025-05-12
The staff was excellent. Reception, breakfast staff, and maid service were all great.
2025-05-11
You and your staff were very friendly and helpful. Your party was a nice idea and a chance for guests and staff to socialise.
2025-05-10
Bravo et merci
2025-05-08
Staying at this hotel was truly a wonderful experience. Among all the accommodations I stayed at during my trip to Italy, this was the most satisfying. Everything—from the cleanliness, front desk service, to the breakfast—was excellent, and I would like to express my gratitude to all the staff.
2025-05-09
Nuestra estancia ha sido perfecta. He ido con mi madre, que le hacía mucha ilusión visitar Firenze, en la agencia me recimendaron vuestro hotel y ha sido un acierto total. Las instalaciones y el personal, de 10! Cuando regresemos a Firenze, volveremos a hospedarnos con vosotros. Gracias por todo! Alba Cerezuela y mamma di Alba
2025-05-08
Personale reception gentile e disponibile. Responsabile di sala colazione veramente gentilissimo, simpatico e cortese: un vero valore aggiunto per iniziare la giornata nel modo migliore e col sorriso.
2025-05-08
Mille grazie per la accoglienza e la disponibilità....tutto è perfetto
2025-05-08
From the moment we entered the hotel to the time to leave, we were treated so well by the lovely staff. We loved the opportunity to have the spa to ourselves.
2025-05-08
Personnel compétent souriant et serviable.
2025-05-07
Everyone very nice
2025-05-08
Especialmente la atención del señor que prepara el café, quiero destacar su amabilidad. Y además hace el mejor café siempre muy atento.
2025-05-07
everything associated to our trip was amazing and memorable,
2025-05-07
Sejour parfait . Merci à tout le personnel pour leur accueil
2025-05-06
Very nice staff and friendly!
2025-05-07
We had a lovely stay, everyone was so friendly and accommodating. The spa was nice, just so hot. I was impressed that you had vegan options and milk alternatives.
2025-05-06
We enjoyed the drinks event and think it is something you should consider continuing. The small touches at breakfast, the warm welcome, strawberries and mozzarella were appreciated All the reception staff were friendly and helpful
2025-05-05
Staff at reception was absolutely helpful and friendly
2025-05-06
Thank you for the great hospitality.
2025-05-06
Good service excellent job
2025-05-05
Thank you
2025-05-05
a perfect place to stay, friendly staff Italy's Best Hotel I will definitely visit again.
2025-05-02
Our experience at your hotel was beyond expectations in terms of comfort and staff attentiveness.
2025-05-01
Bella estadía , excelente atención de todos
2025-05-02
Everyone was great and helpful.
2025-05-01
The Spa was very special and a great value! Thank you!
2025-05-02
We arrived in the early hours and were greeted by a friendly helpful member of your staff
2025-05-01
Excellent service,lovely hotel.Very clean.
2025-05-02
Very kind employees, always helping.
2025-04-30
Gostaria de parabenizar toda Equipe. Estou muito satisfeita e voltando a Florence, com certeza me hospedarei no Hotel Adler Cavalieri. Parabéns, parabéns, parabéns! Continuem assim!
2025-04-30
The reception, luggage storage, and restaurant staff are all friendly.
2025-05-01
Muchas gracias por una maravillosa estadía
2025-04-29
Hicieron nuestra estancia muy agradable y siempre atendieron nuestras personas.
2025-04-30
Thanks to Hotel Adler Cavalieri team, everyone I met at the hotel was great :)
2025-04-29
Ringraziamenti a tutto lo staff della reception e dell'area colazione che sono sempre stati molto gentili e attenti alle nostre esigenze e richieste.
2025-04-29
Recepcionistas Silvia e Débora muito simpáticas e gentis e também o maître do café da manhã
2025-04-28
All staff were pleasant and professional. Grazie!
2025-04-27
Thank you for a fantastic stay
2025-04-27
Personale squisito pieno di cordialità ed empatia
2025-04-27
Merci pour cette parenthèse florentine, c’était merveilleux
2025-04-26
Grazie per la vostra gentilezza e disponibilità
2025-04-26
THANKS
2025-04-26
Our stay with Adler Cavalieri was exceptionally pleasant. The location worked well for us. We especially appreciated the generous breakfast every morning. If we ever travel to Florence again, we would plan to stay with you again.
2025-04-24
Merci a toute l’équipe pour votre accueil chaleureux!
2025-04-24
The buffet breakfast was tasty and lots of it. Your barista, Luca made THE best cappuccino.
2025-04-25
sehr guter Service, zuvorkommend und hilfsbereit ein tolles abwechslungsreiches Frühstück
2025-04-24
Tanto mi marido como yo queremos agradecer especialmentr a la gente de recepcion, que nos trataronbsuper amable a todos los chicos q todas las mañanas nos recibian con una sonrisa para desayunar y a la gente de limpieza q siempre estuvo todo impecable.
2025-04-24
Ottima accoglienza ed assistenza. Grazie
2025-04-26
Unfortunately I forgot the name of the reception manager with the blonded hair, but she was really nice, every interaction with her was extremely pleasant and she seemed always eager to help. And overall the management was generally friendly and welcoming, having strong English, what I really appreciated
2025-04-24
Muchas gracias! Todo excelente! Muy buena atención!
2025-04-24
..
2025-04-24
Al señor del desayuno muy amable y simpático
2025-04-23
Han sido muy cordiales. Cómo lo he dicho en el hotel, muchas veces he estado en Firenze pero nunca me sentí tan bien en un hotel como este. Lo recomiendo si duda.
2025-04-22
Personal muy atento y detallista, sobretodo en el desayuno. Enhorabuena
2025-04-23
Personal molt atent i amable
2025-04-23
¡Toda muy bien! El personal muy amable y atento. Muchas gracias
2025-04-22
Gracias por la limpieza y cuidado de habitacion y baño.
2025-04-20
Todos los empleados muy amables.. destacar los trabajadores del desayuno del día 19y 20 mayo. Nos ofrecían fresas, chocolate...muy amables
2025-04-19
Personale molto cordiale soprattutto le ragazze alla reception
2025-04-20
Great stay, we were made very welcome. If we come back we will be coming to stay with you again and will recommend you to our friends. Thanks.
2025-04-20
Very helpful and friendly staff.
2025-04-19
Thank you so much for our lovely stay. We felt very welcome and the staff were so lovely, especially Viola and Livia
2025-04-20
All staff were courteous, helpful and professional. The staff make the difference. Grazie mille
2025-04-20
All the staff were magnificent. Great service. Would recommend.
2025-04-18
Everything is good and I really had a good time in the hotel
2025-04-19
Thank you to all at reception and the manager who welcomed us They made excellent restaurant recommendations
2025-04-18
We are enjoying everything about our stay at your hotel and Florence
2025-04-17
Mes remerciements à toute votre équipe pour la qualité de votre accueil et de vos services. Je reviendrai dans votre hôtel et le recommanderai à mes amis.
2025-04-17
Frühstückspersonal
2025-04-17
The staff was amazing. The spa was amazing, a must! We had a problem where my husband forgot his phone and the front desk person was very helpful to get delivered to the airport. Thankfully we did not miss our flight! Real customer service at its finest!
2025-04-17
thanks to all staff. The help and your accessible room for me was great. Thank you
2025-04-17
Great interreaction with all staff
2025-04-17
We celebrated our 50th anniversary at your hotel and it was very gracious of you to provide a bottle of champagne to toast our anniversary.
2025-04-16
Congratulations!!! Hotel Adler Cavalier was the best hotel in all of our visit to Italy. From service to maintenance and staff. The quality of your service was amazing. We will definitely stay at Adler Cavalier again, and again. Thank you for everything.
2025-04-15
Agradezco la amabilidad con la que nos atendieron
2025-04-16
Adorámos estar no vosso hotel. Todo o pessoal sempre prestável e simpático. Obrigada!
2025-04-15
Then you for a comfortable stay in your lovely hotel
2025-04-16
Excelente
2025-04-13
Le personnel est très agréable et à l’écoute
2025-04-14
thank u
2025-04-13
The Man on reception rearranged our restaurant booking which we thought we had lost due to flight delays and arranged a fantastic table. Brilliant service
2025-04-13
Grazie mille for the great hospitality! The front desk and cleaning staff were all very friendly and accommodating. I will recommend the hotel to my friends and family.
2025-04-13
Pour les déjeuners l’accueil et le service étaient extrêmement chaleureux.Mêmes à l’accueil de réception.
2025-04-12
Alle Angestellten waren sehr freundlich
2025-04-11
Hotel muy bien situado, tranquilo y con buenas instalaciones y personal amable y atenti.
2025-04-12
Thanks
2025-04-11
Un très bon service, un accueil chaleureux
2025-04-11
Thanks to your staff for being so helpful, great facilities, best place we’ve stayed on our trip!
2025-04-09
Excellent help upon arrival, treated very well at breakfast. Room was very clean, thank you.
2025-04-09
Excelente la atención de todo el personal del hotel, siempre atentos a las necesidades de los huéspedes
2025-04-09
Thankyou
2025-04-07
Un personnel très chaleureux et disponible. Un très très jolie hôtel. Nous avons apprécié la qualité de la chambre et la terasse. Tout était vraiment très propre. Les produits de soins sont très agréables. Merci encore pour toute votre gentillesse
2025-04-07
Thank you
2025-04-07
The staff are great! Very helpful and polite. They made us feel welcome.
2025-04-07
Winderbar, auch tolles Personal!
2025-04-07
Es war alles in Ordnung. Es gibt keine Beschwerden.
2025-04-07
Every member of staff is most welcoming, and happy to assist with our enquiries and requests. We were travelling with our elderly mother, and she felt very comfortable and safe thanks to your efficiency and kindness in all regards. Many thanks to you all for a memorable stay with my family.
2025-04-06
Thanks for the reception and all the staff
2025-04-06
Vraiment professionnel et à l’ecoute
2025-04-05
Merci pour votre accueil, pour la gentillesse de votre personnel, les personnes à l'accueil qui nous ont rendues un service quand nous avons eu besoin d'aide. Merci au personnel des petits déjeuner, tous étaient très professionnels et sympathiques, toujours un petit mot en français, c'était très agréable. Merci au personnel de ménage, notre chambre chaque jour était parfaite de propreté et sentait très bon . L'hôtel est très accueillant, on s'y sent bien. Les espaces sont agréables.
2025-04-06
Todo excelente!!!
2025-04-06
Prompt helpful service. Clean and stylish hotel.
2025-04-05
Excelente atención, en todos los sectores del hotel
2025-04-04
Agradezco a los recepcionistas, al Señor encargado del desayuno, al Sr. que atendía el bar, que es de nacionalidad peruana, y a los botones que muy gentilmente no guardaron las valijas y la dejaron en la habitación.
2025-04-04
We stayed for three nights and the service was excellent. Everyone was so kind and helpful. The bedrooms were spotless, with very comfortable beds and the breakfasts were delicious, plentiful and lots of variety, together with very attentive staff. Thank you for making our stay so memorable.
2025-04-05
I stayed here for a solo 3 night visit to Florence and was made to feel welcomed on arrival. The room was clean, well presented and the balcony was a lovely surprise. The food at breakfast had variety and well made/cooked, but my favourite was the room service breakfast, where I was given an array of options and the service of the staff was great. If I had any questions, the staff were willing to help and very polite. Overall I had a wonderful stay here and would happily book again.
2025-04-03
Thanks for everything. The breakfast was amazing.
2025-04-03
Ευχαριστώ
2025-04-03
Personnel très sympathique et dévoués
2025-04-04
Breakfast served was amazing
2025-04-03
merci à tout le personnel de l'hotel et plus particulièrement la dame de l'accueil merci àtous
2025-04-04
Accueil chaleureux très professionnel L’hôtel est très propre ça fait plaisir
2025-04-04
Great stay, only reason I said I wouldn't go again is because we are very unlikely to be able to return to Florence. (budget and age)
2025-04-03
Thanks to Sofia, Débora, Christian and Luca for their hospitality and kindness. It was a fantastic stay at Adler. Everything worked very well.
2025-04-02
Très bon hôtel , personnel très accueillant, espace SPA au top
2025-04-02
Hotel magnifique!
2025-04-01
Amazing!!! Clean, awesome gym and spa, breakfast gorgeous, staff all friendly and wonderful!!!
2025-04-02
Herzlichen Dank für den freundlichen Empfang und die professionellen Infos.
2025-04-01
We really enjoy our stay.. all staff's offered excellence service.. it’s truly made our visit comfortable. Such a great short staying experience. Thanks you so much..
2025-03-31
Great staff
2025-03-31
I would like to thank everyone that worked there. Very helpful, polite. The staff couldn’t do enough for us. Very clean hotel totally enjoyed my stay Thankyou
2025-04-01
Thank you for your profesionalism, we enjoyed our time in Florence and in Cavalieri hotel.
2025-03-31
Dopo la mia segnalazione sul balsamo mi è stato prontamente portato. Il resto come già detto tutto ottimo
2025-04-01
Vraiment top l’accueil l’emplacement est bien c’est propre, chaleureux très bon séjour merci
2025-03-31
This is an excellent Hotel. Staff are so helpful. Rooms are spacious and Quiet. There is everything you need and rooms kept very clean each day. Breakfast is delicious and Staff efficient. The small coffe and cake buffet on 1st floor is very welcome when you arrive. Thank you for a great stay.
2025-03-29
Every staff person we encountered was helpful and friendly.
2025-03-30
Muy buena mi estadía. Sigan trabajando así, la gente los va a elegir.
2025-03-28
Grazie per aver reso il nostro soggiorno indimenticabile
2025-03-28
Chiedo scusa per non conoscere i nomi Un ringraziamento alla Signorina che ci ha accolto all’arrivo Un ringraziamento al Signore che si occupa della colazione, veramente molto disponibile, grazie Complimenti per gli erogatori dell’acqua Significano non solo risparmio per l’utente ma anche minor utilizzo di plastica Complimenti per la SPA ben tenuta e ben organizzata Grazie
2025-03-28
Siamo giapponesi. Per mia mamma questo è il suo primo viaggio in Italia e grazie a voi lei era molto contenta. Grazie mille.
2025-03-28
Wonderful stay in your hotel. Couldn’t fault it at all.
Favoloso
Aree comuni e servizi
Prenotazione e accoglienza
Soddisfazione globale e informazioni generali
Sistemazione
Colazione
Via Della Scala, 40 - 50123 Firenze
+39055277810
2025-11-26
Thanks for the Brazilian receptionist it was so polite and kindly.