Hotel Kristal Palace - Tonelli hotels

2026-07-19

Sehr nettes schönes Haus

2026-07-18

We had the most amazing holiday, thank you. The team were excellent with special thanks to Zane, Violetta, Anita, Daniel and Michelangelo

2026-07-18

Wonderful stay as always, all staff are very friendly and professional. The Penthouse Attic update was lovely and we look forward to returning next year. Thanks again for a lovely stay.

2026-07-17

Sehr höfliche Angestellte - so ist es nicht immer in Hotels! Begonnen beim Check in bis hin zum Zimmerservice = TOP Danke für den sehr angenehmen Aufenthalt. Die netten Deutschen, die die Liegen beim Frühstück reservieren gibt es überall....

2026-07-15

I want to thank all the staff at the hotel. They really work hard

2026-07-15

Staff in Live restaurant were very good. Reception staff very helpful.

2026-07-15

The hotel and it's staff are a credit to the owners and to Riva del Garda. It is really nice to see the same staff each year as it also proves that the Kristal Palace is an excellent place to work

2026-07-15

All staff were excellent but especially Michelangelo and Danielle in the bar

2026-07-16

Violet and Zane were fantastic Thankyou for all your hard work The restaurant staff were fabulous in the evenings too and very friendly

2026-07-16

Enjoyed stay, staff very friendly and helpful, enjoyed lunch at the sky bar,where food was of good quality very tasty, very satisfied with our room.

2026-07-13

Siehe oben. Ich denke, die beschriebenen Mängel lassen sich leicht beheben. Das Abendessen würde wir nicht mehr buchen.

2026-07-12

The entire staff was warm, helpful and wonderful.

2026-07-12

All staff were excellent

2026-07-12

The staff in general were very good but a special mention to Micky and Daniel in the rooftop bar.

2026-07-11

The staff in this hotel are wonderful especially Zane, Daniel & Massimo

2026-07-11

Thank you for an amazing holiday. Everything was wonderful

2026-07-12

Superb professional staff at all levels Clean, comfortable room Fabulous food Sky Pool Bar is a sensational facility

2026-07-12

An excellent stay thank you, staff were amazing as was the food and drink. Massive thanks for leaving the tv on in the rooftop bar at 3 in the morning to let us watch the game!

2026-07-12

To meet the GM on a couple of occasions I have to say what a level headed gentleman and I want to convey how he talks to guests and appreciates what the team of staff do for the property. Daniel & Micky in the bar area are good ambassadors for the hotel and they work hard to make for an excellent stay.

2026-07-11

Auch mit kleinen Schönheitsfehlern kommen wir immer wieder gerne in das Hotel.

2026-07-10

Sehr schön und angenehm

2026-07-08

All the staff were very helpful and friendly, very mindful of their guests. The shuttle is an excellent service , and great member of staff.

2026-07-08

Thank you for looking after us on our first holiday on Lake Garda. We will come again

2026-07-09

Thank you for your excellent and polite service, including cleaning staff, and for the outstanding food.

2026-07-08

Thanks very much for looking after us on our holiday - the service was first class - we will definitely be back

2026-07-08

In terms of the cleanliness of the hotel we found it excellent. The variety of food served in the evenings was also excellent. Overall the attentiveness of the staff in the restaurant & bar was excellent - with regards to the reception staff I feel there is room for improvement.My husband & I enjoyed a pleasant stay at the Kristal Hotel & would return. Special thanks to Daniel for the waiter service & the restaurant & bar staff at breakfast & evenings for their professional service.

2026-07-08

The staff is well trained and very helpful and very gentle

2026-07-09

All team

2026-07-09

Lovely hotel, beautiful setting. Waiting staff all excellent.

2026-07-08

The greatest asset of the this hotel is the exceptional hard working staff that work there. We could not pick out any individual as they were all.of the highest quality of lovely people. A true pleasure to meet them.

2026-07-07

Grazie per l’upgrade camera, Charlotte gentilissima alla reception.

2026-07-06

What a team! So professional, friendly and really care for customer experience. From the first day we arrived we were confident that we were going to enjoy a special stay and our experience with service exceeded all expectations. Thank you and well done to all

2026-07-06

Lovely hotel with excellent attentive staff always welcomed with a smile. The chefs/dining were excellent Highly recommended to all my freinds!

2026-07-06

Thank you for a wonderful second visit .We would not stay anywhere else in Riva

2026-07-06

Personale gentilissimo e cibo eccellente servizio impeccabile

2026-07-05

Wir hatten einen sehr entspannten und tollen Aufenthalt! Die Mitarbeiter sind äußerst professionell, höflich und nett. Dies war unser erster Aufenthalt und wir kommen gerne wieder!

2026-07-05

Complimenti Vivissimi a tutto lo Staff per la cortesia e la gentilezza e professionalità

2026-07-04

Thankyou so much for an amazing stay. A massive thankyou to Rashid for driving us on the shuttle bus regularly as it was so hot and Riva was in the middle of a heat wave. Also massive thanks to Frederika, she was absolutely brilliant and really made our stay special, as we were celebrating our daughter becoming a qualified doctor. Thankyou Mr Tonelli, all your staff are fabulous and amazing !

2026-07-05

Thanks to Federica, Rashid, Zané

2026-07-05

We would like to thank the staff at Kristal Palace for enhancing our stay with their professionalism, friendliness and smiles every day! We were celebrating our wedding anniversary and the gestures were much appreciated. In particular we would like to mention…Mattisimo, Zane Yleania, Juri, Anita, Violet, Daniel and Matteo and Angela who kept our room spotless. Thank you all.

2026-07-04

The staff are amazing and made the holiday; the only point to mention is that there are no USB or plug points to charge by the bed.

2026-07-04

Your staff are wonderful, everyone from reception to restaurant and bar were so friendly and welcoming. They are what make your hotel unique it’s rare to find such welcoming staff ,it was overall a lovely experience. I received a birthday treat which was so nice and a total surprise, so thank you for that. I would love to return again in the future and would have no hesitation in recommending your hotel Kristel Palace to friends and family.

2026-07-04

Zane, Dan, Violet, Anita, Massimo, Charlotte and Federica all gave an outstanding service . Thank you

2026-07-05

Thank you so much for yet another amazing stay at your beautiful hotel. Our room was super and we were so thankful for the upgrade to a superior higher room. All your staff are incredible, they always make you feel special which really makes the stay extra special. Thank you also for my husbands Prosecco to celebrate his 60th. We will definitely return as we love your hotel’s friendly hospitality.

2026-07-04

Every member of staff are a credit to you, but please check out the faults in room 104. Not good to have these faults.

2026-07-04

Thank you to all of the hotel staff for going above and beyond to make our holiday perfect.Special thanks to the pool bar staff who stayed open in the rain so as guests could watch the football on TV.

2026-07-05

We had a wonderful time it was our 40th wedding anniversary so a wonderful place to spend it in Kristal Palace.

2026-07-04

We would like to thank your amazing staff for their friendliness and kindness during our stay. Special mentions for, Fredrica on reception, Zane, Violet,Massimo, Ylenia in restaurants Daniel,Michelangelo,at pool bar. Also your amazing chefs made dinner time exciting and delicious for us every evening, Great omelette chef too in morning. Last but not least Rachid and our smiley housekeeper lady, whose name I don’t know sorry. thank you all for a wonderful stay. John & Emma room 502 xx

2026-07-04

Sehr freundliches Personal

2026-07-05

A huge thank you to all your staff who absolutely made our stay perfect. Zane, Massimo and Daniel went above and beyond, offering exceptional, friendly, welcoming and always a professional service. We can’t wait to come back! Thank you

2026-07-04

Staff friendly and helpful, thank you for making our stay so enjoyable. Special thanks to Massimo and Zane.

2026-07-05

The 2 ladies at the pool bar are excellent. They work very hard and nothing is too much trouble for them. We enjoyed our time at the hotel and hope to return soon.

2026-07-05

Daniel (sky bar) is a real asset to your team. He was polite efficient and worked really hard even in extreme heat. All the team were superb though your staff are amazing

2026-07-02

Superlativi tutti.. molto professionali.. gentilissimi.. torneremo presto!!!

2026-07-03

I would like to say a big thank you to all the staff at the hotel. My partner and I had an amazing time. I have fallen in love with Riva, Kristal Palace and all you kind, lovely people. Everyone was so friendly, welcoming and professional but a special mention for the following: Zane and Massimo who looked after me so well as i'm a very plain, fussy eater! Nothing was too much trouble and they made me laugh every night. Zane is an angel and always happy and smiling. Juri was also lovely. Federica on reception was so kind and I loved having little chats with her. And what can I say about the dream team on the bar, Daniele and Michelangelo, they were amazing, working non stop and always friendly but professional. Daniel worked the whole terrace alone every night and was excellent. Also the young man doing the omelettes etc every morning, sorry I don't know his name but he stood in the heat every day, smiling and cooking away, thank you. Everyone was so hardworking, what a team. The cleaners and pool and maintenance staff too. A beautiful hotel, I really can't wait to come back and see everyone again next year. I didn't want to leave.

2026-07-01

We had a wonderful time at the hotel. The staff made us feel really well looked after. We had a great holiday at the Kristal hotel, thank you!

2026-07-01

Wonderful hotel, we really liked the outdoor area at the roof top.

2026-07-01

Everyone was excellent, professional and very respectful.

2026-07-02

This was a special holiday to celebrate our 50th wedding anniversary and we couldn’t have chosen a better hotel! From the moment we arrived all the staff were warm and welcoming without exception which was absolute joy and we absolutely loved the stunning location and will definitely be back! Thank you for a wonderful week.

2026-07-02

We had an absolutely wonderful time, and I think this is due to the excellent staff at this hotel. Nothing is too much trouble.

2026-07-02

I would like to thank you for a great room with 2 different views (305). The food was excellent and we enjoyed every dish. All the staff were friendly and professional. Thankyou.

2026-07-01

Remember most of staff from visit 12 months ago. All fabulous !

2026-07-01

The fact that the same staff were at the hotel from last year, is a compliment to the management. All staff were excellent, but I would like to thank Anita & Violetta, who looked after us so well at breakfast and with drinks and ice creams during the days.

2026-07-01

To all the staff you were wonderful helpful happy lovely people. Especially Anita and Violeta (I not sure spelling of name) they made our holiday so bright and cheerful each day serving breakfast and the bar drinks etc during the day!! Also all the restaurants staff and young lad serving drinks in bar each evening. Wonderful - Owner was lovely too!!

2026-06-29

The staff were always cheerful, pleasant and attentive , even in the extreme heat of our week. Everything was run very efficiently

2026-06-29

RAS bonne continuation dans ce sens

2026-06-28

Ringraziamo tutti, iniziando dal proprietario molto gentile, e tutto il personale sempre sorridenti e molto disponibili .Un caro saluto da Salò!

2026-06-29

Sincere thanks to Anita, who always is positive and really helpful

2026-06-28

Personal ist einfach Spitze !

2026-06-27

The staff were brilliant especially the bar and reception staff. Very professional and attentive- your company should be very proud of them

2026-06-27

Massimo and his staff in the dinning room was 5 stars

2026-06-27

From the moment we arrived to our departure we received excellent service, all staff very efficient and friendly, young man working on evening at pool bar was exceptional, he always asked if everything was ok, we got very professional service from him, he works non stop. Food was excellent quality, perfect holiday, we will recommend this hotel to friends and family.

2026-06-28

I’d like to express my sincere thanks and appreciation to all the hotel staff for making our stay such a wonderful experience. The level of service was second to none. Every member of the team was highly professional, courteous, attentive, and always willing to go the extra mile. Your dedication to providing exceptional hospitality did not go unnoticed, and it made our stay both comfortable and memorable. Thank you for your outstanding service and warm welcome. I look will gladly recommend your hotel to family and friends.

2026-06-28

My husband and I had a wonderful 10 day stay at the hotel. Our stay was excellent in every way. The staff were extremely welcoming and helpful. The hotel and our room was imaculate. The facilities and attention to detail was excellent. Finally the food was of the finest quality and choice of food was incredible and we have travelled a great deal. Our favourite had to be the chefs special course and the desert selection, especially spectacular was the Rose mouse, it looked amazing and was delicious. Please thank your staff for making our holiday so special.

2026-06-28

Das Servicepersonal beim Abendessen sehr freundlich!!

2026-06-27

Sehr freundliches und aufmerksames Personal. Lage und Zugänglichkeit top. Sehr gute Anbindung für Ausflüge. Kommen auch sehr gerne wieder.

2026-06-27

We had a lovely stay at your hotel. The staff were all very good - especially the two ladies on waiting staff at breakfast each day and Francesca on reception.

2026-06-27

As returning guests to the Krystal Palace, we continue to be impressed with the high quality service from the staff and the hotel in general.

2026-06-27

Polite and friendly staff

2026-06-27

This was our third visit to stay at the Kristal Palace. We would like to thank all the amazing staff for a very enjoyable holiday. The staff's friendliness and professionalism ensured that we had a perfect time. Once again the food at breakfast and dinner was delicious. We hope to see you again next year. Thank you for a lovely holiday.

2026-06-27

Wir hatten einen wunderschönen 9. Aufenthalt und freuen uns schon auf den kommenden Besuch 2027. Sobald möglich, würden wir daher eine Buchung für Juni 27 (voraussichtlich 19. bis 26. Juni 27)vornehmen. Es würde uns freuen wenn man uns hierfür vormerken könnte Gruß Joachim Angele

2026-06-27

Restaurant staff at night were excellent service first class as was the food every night

2026-06-25

Vielen Dank an ihre freundlichen, kompetenten und motivierten Mitarbeiter! Wir fühlten uns rundum wohl. Insbesondere die beiden Barmänner und das Team vom Restaurant sind hier besonders zu erwähnen. Wir kommen auf jeden Fall wieder!

2026-06-24

Thanks a million for a wonderful holiday

2026-06-24

The staff in the restaurant are very attentive and efficient. They are all very friendly and it is nice to have that personal touch as if the customer matters A very enjoyable stay!

2026-06-24

I cannot fault the hotel - mainly becuase the staff were wonderful. Nothing was ever too much trouble , and the service was exceptiional

2026-06-24

Your hotel is a great asset to Riva del Garda and we had the most wonderful experience staying there .Kudos to the very comfortable room My sister Clare and myself stayed with you in June 2023 and always intended to return .We are very glad we did ! I wouldn't hesitate to recommend it to anyone ....... Thanks to all your staff from the mature blonde lady who cleaned our room to the reception staff and the fine restaurant team . May I say the cuisine in offer was so delicious.I particularly enjoyed the Trentino night and Italian Tuesday on our final evening . May I also thank you for putting on a very high standard of breakfast in the dining room at 0630 on the day of our departure .

2026-06-24

We found staff very friendly & efficient & nothing was a problem even working in that heat they always had a genuine smile, from reception to breakfast & main restaurant the staff were delightful, food amazing compliments to Chef also the guy doing the eggs/ crepes etc knew what you wanted & what way, a delightful person, loved the pool area & the amazing views. The shuttle bus was a great asset when you weren’t sure or couldn’t walk.Thankk you everyone the atmosphere was so friendly that it reverberated amongst clients everyone chatted to each other & of course the football helped.

2026-06-24

We really enjoyed our stay at the Kristal Palace Hotel and would happily recommend it. The staff were excellent and very knowledgeable about the menu and the wine list. Many thanks!

2026-06-24

We thoroughly enjoyed our stay. All the staff were fantastic. Special thanks to Massimo and all the restaurant staff for making our holiday so enjoyable. Also to the housekeeping staff who looked after our room so well and changed our pool towels without us even asking. Thanks to the shuttle bus driver also. All were professional, good humoured and friendly. The effort which goes into presenting breakfast on the rooftop bar and clearing it all away each morning is extraordinary. The two guys who run the pool bar so professionally each evening without any additional help are a credit to the hotel. Finally the food in the evening was beyond our expectations. Worthy of a Michelin star.

2026-06-24

Many thanks for looking after us on our short 4 night stay. We enjoyed it.

2026-06-24

We had a wonderful stay with you and your Staff were very friendly and accommodating especially the restaurant Staff who made every evening a special occasion. The bar Staff in the evening were also very friendly and attentive.

2026-06-23

Overall the staff work very hardto make our holiday enjoytable

2026-06-23

Wir haben einen sehr schönen Urlaub bei Ihnen verbracht und uns sehr wohlgefühlt. Das Essen war hervorragend. Das Personal war überaus freundlich und hilfsbereit, sei es im Service, an der Rezeption oder bei der Zimmerreinigung - wir haben uns immer willkommen gefühlt. Die Dachterrasse und der Sky-Pool sind einzigartig. Wir fanden es überaus nett, dass sich Giuseppe Tonelli immer Zeit für einen Gruß oder ein Gespräch genommen hat. Danke an Sie alle für die schöne Zeit.

2026-06-23

Every single member of staff was very friendly and helpful, we had a lovely stay.

2026-06-23

You have a great team of people that are professional, friendly and willing to engage with the customer

2026-06-23

Ein hervorragender Urlaub. Leider konnte ich noch nicht direkt für das kommende Jahr erneut buchen, da noch keine Preise zur Verfügung standen, mir wurde jedoch für Oktober zugesichert das ich per Mail angeschrieben werde. Großes Lob an das ganze Team, ein perfekter Urlaub.

2026-06-23

Everyone was amazing very helpful courteous food excellent .

2026-06-23

We had a wonderful stay, this was our delayed honeymoon & to have a room upgrade was an added bonus. The staff were superb, food was delicious, room fantastic and in a spectacular location. We had a truly amazing time & would definitely recommend

2026-06-23

Sehr positiv zu bemerken dass viele Angestellte aus dem Vorjahr noch beschäftigt sind und weiterhin einen sehr guten Job machen. Vor allem Massimo, Maître d’hôtel, ist eine Bereicherung für die Gäste.

2026-06-23

Wir freuen uns auf 2027

2026-06-23

Es war wunderschön, zum zweiten Mal Gast Ihres Hauses zu sein. Die Gastronomie und Atmosphäre ist einzigartig- wir kommen gerne wieder. Die Personenwaage im Badezimmer ist eine tolle Idee!

2026-06-23

Please convey our heartfelt and most sincere thanks to the whole team at Kristal Palace. We spent the most wonderful 11 days here last week and cannot fault a thing. The chef needs to be congratulated on his outstanding menu which was complimented hugely by the kindness & attentiveness of the staff working in the restaurant. Everyone was so kind and welcoming, The cleanliness of the hotel , pool and room service was outstanding, we will definitely be returning. Thank you so much for making it a special holiday for us ! Sending our warmest wishes to the whole team , Kindest regards Barry & Sue Sharp ⭐️⭐️⭐️⭐️⭐️

2026-06-23

Thank you for an Excellent stay which was our first time visiting. We found all staff very polite, friendly, helpful and professional and should we visit Riva Del Garda again in the future we would look to come back to the Kristal Palace.

2026-06-23

Well done to you all I know Mr Tonelli is proud to have you as he told me so It good to see an enjoyable group of people proud of what they do

2026-06-23

Danke, dass ihr mich dabei unterstützt habt, den Geburtstag meines Freundes so toll zu feiern bzw. ihm den Tag zu versüßen. Wir haben uns unglaublich wohl bei euch gefühlt. Ps. Die Live Sängerin die am 14.06. aufgetreten ist war der absolute Wahnsinn. Wir sind am 05.07. wieder am gardasee und hoffen sehr, sie abends wieder auf der Dachterasse zu hören!!

2026-06-23

Thank you for making our stay a memorable stay. We could not fault anything.

2026-06-23

A big thank you to all the staff especially in the roof top bar and the restaurant. All very polite, helpful and friendly.

2026-06-23

This hotel was lovely. The food was absolutely fantastic but above tall the staff were amazing. They were very attentive, professional, friendly and nothing was too much trouble. My husband is a coeliac which is one of the reasons we chose this hotel after reading reviews. He was delighted with how knowledgeable and attentive they were to this. He found the food outstanding and was delighted. We would definitely recommend this hotel. Thank you to everyone who made our stay so special and looked after us so well.

2026-06-23

Herr Tonelli ist ein toller Gastgeber und hat mit seinem Haus, dem Personal u.a. unsere Erwartungen weit übertroffen!

2026-06-23

Well done to all staff an excellent hotel and stay

2026-06-23

All members of staff from reception, restaurant, bars and house keeping were 1st class. A special mention to Daniel at the sky bar. Worked tirelessly in the evenings.🍹🍺🥂👏

2026-06-23

Many many thanks to the reception staff and the dining room staff who were exemplary in their service level. Great stay.

2026-06-23

Thanks for a thoroughly enjoyable stay. Everyone was professional and courteous and nothing was any trouble. This promotes a really nice atmosphere and enhanced what was already a wonderful holiday. little touches like the welcome cakes and wine were really appreciated.

2026-06-23

We would like to say that every single member of staff went above and beyond our expectations from reception, catering, housekeeping and maintenance. Kristal Palace is the best hotel we have ever stayed in. This was our second visit and we will definitely return. Thank you for the most amazing holiday, we didn't want to leave.