Palazzo Genazzini

2026-07-16

ottimo lavoro dopo un mese di apertura

2026-07-14

Tanya as part of the breakfast team was absolutely fantastic. The sound insulation of the windows in the bedrooms was incredible. The bar downstairs for aperitivo was incredible.

2026-07-14

You were really the best. We couldn’t wish for a better place to stay in Como. Thank you so much for your polite service.

2026-07-15

Thank you for a wonderful stay

2026-07-13

Amazing service by staff and concierge Fabiola for arranging an amazing tour and taking care of us

2026-07-14

Many thanks to the staff and concierge Fabiola for their service and attention

2026-07-13

Grazie a tutto lo staff che è stato disponibile, cordiale e impeccabile

2026-07-13

No drawers to put clothes into , only hanging space.

2026-07-13

La nostra esperienza è stata impeccabile, dall’arrivo al check-out, tutto lo staff é stato molto professionale e cordiale, ci siamo sentiti sempre coccolati.

2026-07-13

Thanks to the lovely American lady at breakfast, she was a delight.

2026-07-11

Thanks to everyone for making it such a memorable stay. Perfect location too!

2026-07-11

Thank you so much for our incredible stay and to Fabiola for helping us with reservations and experiences. Our stay was comfortable and unforgettable

2026-07-11

There was a wonderful women at the front desk in the morning that was extremely helpful. I forgot my computer cord and she was always willing to help charge it. Tonya and another female server were amazing in the restaurant. The male servers aren’t as attentive and didn’t care to take advice from the female servers that knew what they were doing. Regardless - the female services made sure we were happy. Very much appreciated. Thank you for a wonderful stay. I hope everything remains the same and you keep the charming feel of the hotel.

2026-07-09

All the people working in the restaurant gave us great service!

2026-07-07

An INCREDIBLE stay at your hotel. The entire staff was 10/10! I was initially at a different hotel in Bellagio that was TERRIBLE and was instantly rescued by Adam via message. Fabiola arranged for car service pick up and upon arrival greeted me with the largest smile and huge beautiful blue eyes! Paloma was so kind and sweet in making sure that everything was set up in my room and explained in detail everything. Tanya and Lorenzo in the restaurant went over and beyond to make sure everything I ate at rhe restaurant was 20/10! The kindness and attention to all my needs made the EXPERIENCE of my vacation as well as my stay restful, peaceful and worth every single penny! There was also a gentleman (can’t recall his name - bald man with a beard in concierge) who came to my room personally to fix a television issue. Again, the staff really CARES about EVERY SINGLE GUEST! Adam told me in an email “consider yourself in our care from here on out” and care they ALL did! I felt extremely safe and again fully rested and my experience on Bellagio and Lake Como I will NEVER forget and Palazzo Genazzini contributed to that experience. I will 1 million percent stay here again and have suggested to my friends and family to stay here as well. A dream location as well. Incredibly Close to EVERYTHING!!!!! I also had a view of the lake from my room - DREAMY! Gratzie Mille Palazzzo Genazzini!!!!

2026-07-06

The occasion of our stay was our 25th wedding anniversary. The attention to details, the professionalism and the kindness of the team, beyond the top level of the hotel renovation and amenities awe this moment unforgettable.

2026-07-07

Wonderful stay and all staff were fantastic

2026-07-06

Everyone at the hotel - the staff at reception, in the restaurant and the housekeeping team - were extemely polite and friendly and helpful. Also the Concierge was extremely helpful when she arranged a private boat taxi for us.

2026-07-05

Muchas gracias por la recepción, ayuda y los presentes facilitados. La recepción fue impecable, la atención igual. Excelentes personas.

2026-07-03

Very friendly staff made our stay exceptional in your beautiful new hotel

2026-07-03

The gentleman at the main desk was very organized and helpful. The two female concierges were so helpful as well. Tanya the server was a font of local code n formation. She even knew the fish and local wildlife. Staff was so gracious right down to the housekeepers.

2026-07-03

The entire staff was excellent and we had upscale and professional treatment. The concierge and the front desk were especially helpful. The breakfast and lunch servers were a delight.

2026-07-03

I just stayed for one night but I really enjoyed it. I noticed a lot of attention to details, starting with the welcome card in the room and ending with fresh water and some cookies inside the car.

2026-06-28

Outstanding General Manager, Andrea is everywhere, on track with everything. Huge bravo to the team who found him! Getting a place like this that just opened fully on its feet is very challenging and from what we could see, he’s admirable.

2026-06-29

The head concierge was very accommodating and efficient. (I believe her name is Fabiana.) Also, the two women servers during breakfast was excellent as well.

2026-06-28

Outstanding in all aspects. Could not have been better.

2026-06-28

The concierge was a wonderful person, highly competent and on-top of things, appreciate her !

2026-06-28

Gracias a todos por la regia atención y dedicación para hacer de nuestra estadía un verdadero agrado.

2026-06-28

If we could give Palazzo Genazzini 11 STARS, we absolutely would! Our stay here was, without question, the highlight of our entire summer trip. The hotel had reopened less than a month before our arrival after a 3 year renovation and no detail was overlooked. From the moment we arrived, we felt at home. At the front desk, Alizée gave us a warm welcome, personally escorted us to our room, and took the time to show us all of its many features and amenities. It immediately set the tone for an exceptional stay. In the restaurant, Jessica and Lorenzo made breakfast something we genuinely looked forward to. They quickly learned our preferences, the food was consistently delicious. The concierge team, Fabio and Fabiola, were incredible. They helped us navigate logistics throughout our stay and were always happy to answer questions or offer recommendations, making everything effortless. Finally, we can’t say enough about Valentina, the Front of House Manager. She was genuinely warm and always eager to help in any way she could and the thoughtful thank you gift she presented us at checkout was the perfect finishing touch. Palazzo Genazzini has set a new standard for luxury hospitality. Beautiful accommodations are one thing, but it’s the people who make a stay unforgettable and this team exceeded every expectation. We cannot wait to return.

2026-06-24

Grazie al GM, a Samantha, a Fabiola la concierge per averci organizzato la gita in barca e il tour di Bellagio e allo chef Martino, Matteo, Gianluca, Lorenzo e Alessandro e a tutto il personale di sala per la cortesia e la gentilezza!

2026-06-22

Il personale è tutto veramente molto gentile e professionale.