Hotel Kristal Palace - Tonelli hotels
Lingua
Hotel Kristal Palace - Tonelli hotels
Lingua2026-09-20
Wir kommen immer wieder gerne in das Hotel, sehr nett alle Angestellten. Macht weiter so, wir kommen bestimmt wieder.
2026-09-19
Your staff make the hotel and everyone was just so nice and professional
2026-09-19
We have just arrived home from a fantastic stay at your hotel. The staff are excellent and so friendly and helpful, it was a pleasure to be looked after by them. From breakfast on the rooftop, time in the pool, the delicious dinner and the great atmosphere and surroundings of the sky at in the evening, it was wonderful. We enjoyed the whole experience and would recommend your hotel to family and friends.
2026-09-20
I would like to thank all the staff for helping us have a fantastic holiday. I'd like to give a particular shout out for Massimo and Zane in the restaurant.
2026-09-20
Thank you for an enjoyable and relaxing holiday, the staff are very friendly and helpful. Our only comment is that it would be better if the room we had would have had some draws.
2026-09-19
All the staff and management were very cheerful, helpful and polite.Nothing was too much trouble and they always had a smile on their face.
2026-09-20
Thank you to Massimo and his entire team for running a highly professional restaurant
2026-09-19
Every member of staff has been wonderful and are a real credit to your hotel but wouldn’t come back because of the noise (We didn’t have this issue at the Garda Suite Hotel) maybe better we try your apartments if we come back to Riva
2026-09-19
All the staff were amazing. In particular we'd like to highlight the following individuals: The Maitre d' Massimo was outstanding. Very calm, confident and competent which very obviously filtered down to his staff. Zane was a brilliant waitress. How she remembers what everyone likes after one night is a rare quality, but we also found her friendly, engaging and genuinely interested in her clients. Finally, the young waiter who didn't have a name tag. Incidentally, whether he was there as a temporary member of staff or not, we think he should have had one. He was a fine young man and a rare find these days with someone so young. We'd like you to thank him and wish him well with his upcoming studies. I'm sure whatever he decides to do, he'll do well.
2026-09-20
Thoroughly enjoyed our stay, made all the better by your staff
2026-09-19
The restaurant (live ) was fabulous and I am vegetarian so They happily cooked for me on one night something that was not on the menu . I definitely appreciated that . Spotlessly clean every evening. Staff were very polite, friendly and totally patient with us as my partner cannot hear well so often asked for things to be repeated, they did not show any impatience with him .
2026-09-19
Your staff in the restaurant and bar were excellent. Friendly and efficient.
2026-09-19
Special mention to Massimo, Gianmarco and female assistant (sorry didn’t catch her name) who covered our table (34 or 35) in the restaurant, and Daniel and Michelangelo in the sky bar - all provided a very pleasant and attentive service. They were the main people covering us but all other staff provided the same standard of service - everyone was very friendly and polite.
2026-09-19
Thanks to the waiting staff who were excellent and helpful and had time to talk to you toi
2026-09-20
Our stay was enhanced by your members of staff in the restaurant and sky bar who were so efficient, hard working, kind, and helpful.
2026-09-19
The staff at Kristal Palace were excellent, pleasant and friendly. The live restaurant food quality was excellent. Please pass on my thanks to all of your staff.
2026-09-20
Staff are so lovely and attentive, make you feel looked after and nothing was too much trouble.
2026-09-19
All staff were professional and courteous. Our request for the guest card was done very efficiently. The food that had in the resturant was 5 star in my opinion. I would recommend anyone to stay at the Kristal Palace. We hope to return again very soon.
2026-09-20
The staff were all very pleasant & helpful
2026-09-19
Just keep doing what you are all doing , you make this hotel what it is , the expertise shines through , well done
2026-09-17
War alles bestens zu unserer Zufriedenheit . Hatten einen wunderschönen Aufenthalt. Mit freundlichen Grüßen Wegner
2026-09-17
Our stay was wonderful. No complaints at all. Our stay was perfect. Relaxed and pleasant atmosphere and helpful friendly staff. The food was of a particularly high quality and presentation amazing. Thank you to your team for a great stay
2026-09-16
Amazing stay thank you so much
2026-09-17
A truly remarkable place, couldn’t fault anything from start to finish. Definitely hope to return in the future
2026-09-17
Guten Nachmittag, es sieht vielleicht etwas seltsam aus, wenn ich bis hierher nur OPTIMAL angeklickt habe- aber das ist wirklich mit VOLLER Überzeugung geschehen. Meine Gattin und ich sind ausdrücklich sehr zufrieden im Hotel KRISTAL, das wir gerne immer wieder besuchen wollen.. Beim besten Willen haben wir nichts gefunden oder entdeckt, was zu kritisieren wäre. Sehr schön ist es immer, angenehm freundlich und zuvorkommend von den vielen langjährigen Mitarbeitern ( das spricht für eine Gute Stimmung im Team ! ) "Willkommen" geheißen zu werden- und wenn der Eierfachmann zur Frühstückszeit nach einem Morgengruß sich wie selbstverständlich an unsere Wünsche erinnert.!!!
2026-09-17
Top class service from each and every member of staff.
2026-09-16
Had a fantastic stay. Every member of staff was exceptional.
2026-09-16
All of the staff were very courteous and welcoming, it was a delight to stay at the Kristal Palace hotel
2026-09-16
My husband Stephen and I have a wonderful stay at your hotel. Would definitely recommend it and hopefully come back another time. Thank you.
2026-09-16
Ich möchte mich ganz herzlich bedanken, das ich nicht den gebuchten Preis bezahlen musste. Ich musste vorzeitig abreisen, da mein Mann ins Krankenhaus gekommen ist und immer noch liegt. Dafür möchte ich mich bedanken !!!
2026-09-15
We had a perfect stay. The room was very clean and comfortable. All the staff were pleasant and helpful. We couldn’t ask for more and hope to return in the future
2026-09-14
Alle Mitarbeiter, von der Rezeption über die Servicekräfte und Küchenpersonale, waren jederzeit sehr freundlich und hilfsbereit. Vielen lieben Dank an Alle!!!!
2026-09-15
All staff were very pleasant and courteous and provided an excellent service. We would certainly staff at the Kristal Palace again in the future.
2026-09-15
Great friendly and professional at all times. Faultless
2026-09-13
Besonders freundliches, aufmerksames Personal beim Frühstück und an der Abend Bar
2026-09-15
All the staff were fantastic, Zane and the lady on pool service also the evening pool staff.
2026-09-13
Alles war hervorragend, Dankeschön
2026-09-14
A wonderful stay in a lovely hotel made even better by the excellency of the staff.
2026-09-12
Ein Lob an das gesamte Team und zusätzlich an den Servicechef.
2026-09-12
ottima gestione
2026-09-12
As above
2026-09-12
All the staff were friendly & helpful & always pleasant
2026-09-12
Toller Service, sehr gutes Frühstück und hohe Qualität der Halbpension - sehr gute Weine, sehr abwechslungsreiches Essen, alle Mitarbeiter sehr freundlich (Rezeption, Kellner, Reinigungsüersonal)
2026-09-13
Excellent and attentive staff
2026-09-12
Excellent staff service throughout our stay. Very helpful at all times. Restaurant and bar staff service excellent. Thank you.
2026-09-13
Yes I would like to offer many thanks to all the staff they were very professional and good at there jobs, polite and very helpful.
2026-09-12
Had a wonderful time staying at the Kristal Palace , staff were amazing and would definitely stay again !! A 10/10 from me
2026-09-12
Excellent friendly service from Massimo & Zane in the restaurant. Federica, Eleonora & Charlotte were also all very friendly, helpful & efficient.
2026-09-12
We had a lovely holiday, all members of staff were very friendly and attentive. The food was delicious with a large variety of choice. The hotel rooms, guest areas and grounds were kept very clean and tidy. The hotel is situated in a beautiful location and we have no hesitation in recommending it and hope to return one day. Thank you.
2026-09-12
Everything about the hotel was excellent. The food is first rate and the staff were brilliant. I am not going to name individual members of staff, because everyone was first class and are a great team. They even put up with my husband's jokes every night. 🤣
2026-09-13
We had a really wonderful stay ❤️ My daughter in law had written to the hotel before we arrived to tell them we were celebrating our 40th wedding anniversary and they very kindly gave us a lovely bottle of fizz cakes and fruit 😊 All staff we so kind and couteuse. Thank you for a fantastic week
2026-09-13
Zavi was most charming, kind and helpful person at breakfast and dinner. Helpful way beyond her role. Charlotte on reception was very helpful when I had an issue with a Tui excursion, and the young man who waits tables on the roof terrace in the evening was always watching ready to serve, and charming and efficient in the service he gave. All the staff were pleasant and excellent.
2026-09-12
The whole team were excellent, bar staff, restaurant staff and reception staff. All were helpful and friendly, couldn't wish for a better service. Even the early breakfast availability on the day of departure was unexpected but really appreciated. 10/10 well done to all.
2026-09-13
Zane made our evening meals even more wonderful. She went above and beyond to help us with additional information, doing it with a smile.
2026-09-11
Wie immer top
2026-09-11
The bar staff were excellent, particularly Daniel who was always so pleasant. Also many thanks to all the staff on reception who looked after us so well.
2026-09-10
Nice and friendly staff, diner is lovely
2026-09-09
I would like to say that all the staff were excellent. Very friendly & helpful. Especially the waiters & bar staff who were very attentive. The room cleaners were very good too & the rooms were very clean.
2026-09-10
All the staff were excellent
2026-09-10
Excellent staff in all aspects of hotel management. Courtesy and efficient staff in all sections of the hotel. Will return particularly if discount or incentives available to returners. Also an economic transfer to and from Verona airport would be appreciate. Also a day or evening service/trip to Verona opera would be excellent.
2026-09-10
All your staff were very pleasant, helpful and a credit to everyone. All of which makes you feel you've had a good holiday.
2026-09-09
All the staff are so welcoming and friendly whether in the pool bar area or in the restaurant, reception and room service staff. It makes the hotel. Thanks
2026-09-10
We had a fantastic stay at the Kristal palace. The staff were amazing, very helpful and friendly. The food and the service in the hotel was excellent . We had family turn up unexpected to stay in Riva , they came to the Kristal palace one morning for breakfast and were made to feel very welcome. We will definitely be back to stay Regards Joan and Dave Carling.
2026-09-10
Everything was very satisfactory. Especially thanks to Daniel in the roof bar.
2026-09-09
Charlotte was extremely helpful . Thank you . Thanks to Dan at the Sky bar always delivered tgd drinks with a smile and conversation. The restaurant staff were great and the quality and variety of the food was superb . It was wonderful to taste the regional cuisine . It was presented so well too .
2026-09-07
Un grazie sincero e complimenti nei miei confronti
2026-09-07
Das Personal ist überdurchschnittlich professionell und freundlich, wenn zwei Mitarbeiterinnen die Problematik der Sonnenschirme beim Frühstück nicht zur „ Polizeiaktion “ ausarten lassen würden, wäre alles perfekt. Besonders hervorzuheben ist das wirklich tolle Auftreten der zwei Barkeeper am Abend.
2026-09-07
We both had a wonderful stay and the food at dinner was first class. The staff were all very nice and helpful. Thank you again for a lovely week.
2026-09-06
I enjoyed my stay and the staff were of the highest standard and great hospitality was provided.
2026-09-06
Myself and my husband really enjoyed our third visit to this wonderful hotel. A superb place to relax and be taken care of.
2026-09-06
All restaurant staff have excellent customer service
2026-09-05
Vorrei complimentarmi con due vostri dipendenti in particolare: il signor Matteo, pasticcere presso la vostra struttura alberghiera, e la signorina Mara, cameriera e addetta al servizio cena
2026-09-06
Massimo and his staff were credit to the hotel
2026-09-06
The whole experience from reception to cleaning staff quality of food and service was exceptional. Massimo is wonderful and all his staff follow his lead. We have visits twice and will be back.
2026-09-05
Excellent management
2026-09-05
Fantastic holiday, staff are the best, keep up the good work.
2026-09-06
Best hotel experience ever . Staff , services and catering best ever experienced
2026-09-06
Excellent lovely hotel
2026-09-06
To any staff member we had contact with - A massive THANK YOU. Ciao Drew Major
2026-09-06
Selten habe ich mich bei einem ersten Besuch so wohl und herzlich empfangen gefühlt! Ausgesprochen freundliches und aufmerksames Personal. Nicht aufgesetzt! Haben auch ein kostenloses Zimmerupgrade bekommen. Zimmer super durchdacht und geschmackvoll eingerichtet. Wären gerne länger geblieben!! Leider restlos ausgebucht:( War sicher nicht unser letzter Besuch!!!
2026-09-05
Einen angenehmen Aufenthalt genossen
2026-09-04
We want to thank the whole team at Hotel Kristal Palace for making our first trip to Italy so memorable. Everyone we spoke to was kind and helpful. We were so surprised when we entered our room and found treats and a bottle of champagne as a gift for our honeymoon. We then received another bottle and treats for my husband's birthday later in the week. This was above and beyond what we would have ever expected, so we want to extend our greatest appreciation to all who were involved. Grazie!!
2026-09-05
Top
2026-09-05
Thank you for making our stay outstanding. The hotel & staff were polite & very helpful. A credit to the hotel. The facilities & hotel were amazing. I would certainly recommend to friends & family.
2026-09-05
Brilliant hotel great roof top pool and morning breakfast up there first class service great staff
2026-09-04
Amazing staff who are so friendly and make your holiday special
2026-09-03
vielen Dank für die schönen Tage !!
2026-09-02
Zane has been an outstanding waitress. Always smiling and helpful. Very patient and kind letting us practice our italian on her. Brilliant shining star member of staff. Also Daniel in the pool bar, very friendly, efficient and helpful. All staff were great but daniel and Zane are stand out excellent
2026-09-02
I would like to say thank you to all the staff for making our holiday so pleasant. Breakfast and live restaurant staff in particular were outstanding
2026-09-02
Very nice hotel, we had a great experience.
2026-09-02
The staff at your hotel are excellent. Extremely professional, attentive and friendly. Cannot praise them highly enough. Also compliments to the chefs as the food was very high quality. Thank you!
2026-09-02
Thank you for a pleasant stay
2026-09-03
Staff in the restaurant were outstanding- Juri, massimo, Gianmarco were great
2026-09-03
My husband and I stayed for a week and have stayed before, the service from the staff was amazing, the room service and food are fantastic 5 stars 🌟
2026-09-03
Die Freundlichkeit des Personals war herausragend
2026-09-03
It was our first stay at a Tonelli Hotel. The high standard at Hotel Kristal Palace was immediately recognised. The staff were very friendly and approachable, with special mention to Massimo his dining staff, Luigi's staff who produced an excellent choice of menu each day, Michelangelo and Daniel the bar staff. The hotel was maintained to a high standard which is not always seen in other hotels. The hotel was situated in Riva to allow guests easy access to the beach and the local town.
2026-09-02
We retuned to the hotel after a three year gap and were welcomed by many of the same staff we recall from our first visit. The restaurant staff are exceptional, every one of them. The food is fabulous and the chefs should be commended for producing such wonderful food. I cannot speak more highly of them all.
2026-09-02
Beautiful hotel, very clean and friendly staff.
2026-09-02
Wir haben uns sehr wohl gefühlt und hatten einen wunderschönen Urlaub. Ihr Personal ist wirklich super!!!!!!
2026-09-01
We had a very enjoyable stay at hoter.thanks
2026-08-31
Merci pour ces vacances reposantes, à l’année prochaine !
2026-09-01
T receptionist Federica - she help us a lot, we did not have reservations and your hotel was full - he recommend us Savoy - many thanks!
2026-08-30
Der Gitarrist, der mit dem Looper gearbeitet hat war genial, sowohl am Abend als auch am Sonntagmorgen beim Frühstück.
2026-08-30
Dankeschön an alle Mitarbeiter...wir hatten eine wunderschöne Woche in ihrem hotel
2026-08-30
Thank you so much for an incredible stay. Made even more special with it being our honeymoon and the lovely pastries and Champagne the hotel provided. The bar staff at night were amazing especially the younger man who was so friendly and remembered our orders every night and Massimo and the team in the restaurant were so attentive, informative and professional. This is the best hotel we have ever stayed in, beautiful touches like the towels and beach bag in the room, the sun loungers, the live music was incredible topped with the beautiful views of Riva. The food was beautiful and so varied, even for someone who doesn’t eat meat. We also loved taking the bikes for a bike ride. We couldn’t have asked for a better hotel to spend our honeymoon in, and can’t wait to visit again!
2026-08-30
Thank you so much for an amazing stay. Best service we have ever had and we will definitely be back.
2026-08-29
Ich möchte hervorheben, dass das gesamte Personal des Hotels eine exzellente Arbeit leistet. Sie sind immer freundlich, verfügbar und haben immer ein Lächeln für ihre Gäste übrig. Man fühlt sich jedes Mal so, als würde man zur Familie zurückkehren! Grazie mille allo staff! Ci vediamo! Sylvie & Michel
2026-08-27
Wieder einmal tolle Tage im Hotel erlebt! Gratulation an Herrn Tonelli für die gute Auswahl der Mannschaft und die gute Führung des Hauses!!
2026-08-27
Das Frühstück auf der Dachterrasse ist immer wieder ein Traum. Alle Mitarbeiter sind sehr hilfsbereit und freundlich. Toll
2026-08-26
Buongiorno. Veramente tanti, tanti complimenti per tutto. Struttura, personale, ristorazione.
2026-08-26
Un ringraziamento particolare a Massimo, Gianmarco, Yuri e Zane.
2026-08-27
Thankyou for a lovely stay and a nice corner room with 2 balconys which was very cool. Will definately be back.
2026-08-27
Super staff, thank you for looking after us, we've left a TripAdvisor review accordingly
2026-08-27
Special thanks to waiters for their professionalism , kindness and ‘nothing is too much trouble’ attitude . Always smiling …. And chefs for making gf crepes for me Especially- Zane & Yuri plus bar staff
2026-08-27
Excellent hotel with beautiful roof top restaurant for breakfast. Music was very good but the guitar player( he performed on the terrace at breakfast, Sunday 23 rd August and during the week) was superb.Lovely food at breakfast and dinner. Very attentive staff. Special mention to Massimo and Zane who greeted us every evening with a smile and a lovely’ buona sera’. Thanks too to all the wonderful waiting and reception staff. We will highly recommend this hotel and hope to return.
2026-08-27
All the staff were so welcoming and friendly. All of our waiters and waitresses were amazing. We loved Gianmarco, Massimo and Juri, gave us great tips of the area and we so welcoming every night for dinner.
2026-08-26
The staff were all wonderful. However, Zane our waitress was exceptional. What an amazing team you have at your hotel. We can’t wait to come back. Best hotel staff we have ever encountered!
2026-08-27
All of the stagf were so friendly and welcoming
2026-08-27
The hotel staff, service and food were exceptional throughout our stay. Thank you for making our holiday memorable and wanting to return soon.
2026-08-26
Brilliant service by all he staff in all areas Special thank you to Zane and the Maitre de and also young lad on terrace bar running around and remembering our orders from previous evenings
2026-08-26
Thank you for a great holiday. We really had a brilliant time and the food at the hotel was fantastic.
2026-08-27
Had another lovely stay at the hotel. We were there 2 years ago and decided to return as we enjoyed our last stay. All staff are exceptional in their jobs that they do. We had room 111 with two balconies. Couldn't have asked for a better room, thank you.
2026-08-27
Un ringraziamento a tutto il personale del ristorante, gentilissimo e professionale.
2026-08-27
All staff very friendly and efficient
2026-08-24
In pochi hotel ho trovato l’attenzione che voi ci avete riservato; tutti, dal personale del ristorante alla reception ci hanno fatto sentire coccolati ed accolti.
2026-08-25
Your staff work tirelessly and are always happy to help they are such an asset to the hotel thank you so much for our stay it was perfect for us and we would love to return one day
2026-08-25
We can't thank all the staff enough for their friendliness and efficiency . This was our 3rd visit to your wonderful hotel and we hope to return again next year. It is one of the best hotels we have visited in many years of travelling, both to Italy and other countries
2026-08-25
Thanks to Massimo, Jury, Gianmarco and Rane for wonderful service.
2026-08-23
Ottimo hotel ben gestito
2026-08-23
Auch hier möchten wir nochmal ausdrücklich das Personal beim Frühstück und Abendessen erwähnen die Super freundlich und zuvorkommen uns gegenüber getreten sind! Sie konnten Deutsch wie auch Englisch das uns sehr gefallen hat! Ein besonderes Lob das die Küche! Das Essen war sehr abwechslungsreich und verdient besondere Anerkennung!
2026-08-20
Staff were all very good. Maintenance man who was completing a repair in our room was very polite, helpful and professional. Bar staff very good as well.
2026-08-19
We had an amazing holiday the staff in the bars and restaurant were fabulous
2026-08-20
All the staff were professional and courteous. They were clearly very proud of the hotel and rightly so! Their passion was infectious.
2026-08-20
Than you for a wonderful stay. A special mention for your waiter staff who were very friendly and efficient. Wish every hotels staff were as good as yours.
2026-08-20
Kellner waren extrem zuvorkommend und tüchtig
2026-08-20
Excellent from far to finish even got a complementary drink for helping when the storm came in which was a really nice touch for helping put all the umbrellas down and help moving things so they didn’t blow away. Also a special request made for my friend to for my birthday to have a bottle of wine which is a really really good.
2026-08-19
All the staff were amazing. We felt spoilt throughout our visit by the care yoi staff showed. Beautiful hotel, wonderful food. Magnifico!
2026-08-20
Thanks to all staff who is a credit to hotel especially the chef for producing 5 star meals every night and waiters given excellent service
2026-08-19
The Staff were all so kind, Very helpful, and good at their jobs. We Really enjoyed our stay from breakfast on the skyline bar area , to the first class restaurant. Thanks for making a stay rememberable. Would love to come back one day .
2026-08-20
We had a wonderful stay
2026-08-19
Had a wonderful 4 night stay. Could not of asked for anything more. Staff could not do enough for guests. Would highly recommend.
2026-08-19
As per last year excellent service, wonderful staff, amazing food. A very relaxing and enjoyable holiday.
2026-08-18
Grazie per tutto
2026-08-18
location stupenda e pesonale molto molto gentile e disponibile, un abbraccio a tutti
2026-08-19
Wir hatten einen rundum gelungenen Urlaub in einem wunderbaren Hotel . Es gibt nichts zu bemängeln. Das familiäre Klima holt einen sofort ab. Wir kommen gerne wieder
2026-08-18
We’d like to thank everyone at the hotel for their excellent service throughout. The professionalism was clear and we were very satisfied with our stay with you.
2026-08-17
Wonderful hotel !
2026-08-18
Excellent
2026-08-18
All very good
2026-08-16
Personal ist ausgezeichnet, sehr tolle und freundliche Mitarbeiter. Das Abendessen hat sich im Vergleich vor zwei Jahren verschlechtert. Alles anderes war super!
2026-08-17
Splendido soggiorno. Un sentito ringraziamento a tutto il personale e al general manager sig. Tonelli
2026-08-16
A tutto lo staff : bravissimi gentilissimi e molto disponibili! Continuate così. Venire da voi i vacanza e’ come andare a casa di un amico / parente lontano. Siete rapidi efficaci precisi ! BRAVISSIMI TUTTI ! dalla colazione al servizio bar serale tutto compreso pranzi aperitivi!!
2026-08-16
Staff / personale gentilisdimi dalla recption fino al bar in piscina. Tutyi molto cordiali affettuosi. Si ricordavano tutti di noi e questo fa piacere sembra di stare in famiglia! Bravissivi!!!
2026-08-17
Complimenti per l’alta professionalità
2026-08-15
Excellent staff and food quality
2026-08-15
Our stay was excellent. Your staff are wonderful. The boy who makes the eggs and crepes is very good and a credit to your establishment along with all the waiting staff. Zane in the restaurant at night is fantastic. The two ladies at breakfast are so efficient and caring. I would come back tomorrow if it was possible.
2026-08-17
The staff were excellent. Please pass on our appreciation to federica and Eleanora in reception who were brilliant with helping us on our initial room on floor 2 to floor 4. This made our stay ! The 2 girls were fabulous
2026-08-15
A beautiful hotel. Thank you very much for making our stay so memorable, peaceful and perfect in every way.
2026-08-16
Excellent stay. Staff are very discreet and attentive. Hotel is clean and comfortable. Restaurant dining is very good with ample choices and delicious food. Thank you - we plan to return!
2026-08-16
Thanks
2026-08-15
We would like to thank all the staff for making our stay so relaxing and pleasant, all the staff were very professional and pleasant at all time and are a credit to the hotel.
2026-08-16
Excellent attentive staff, especially in the restaurant all really good accommodating my daughter who wanted food not available on the menu
2026-08-15
We were unhappy with the first room allocated and the reception staff found us a more acceptable alternative.
2026-08-15
Every member of staff was very professional and polite. The ladies on reception were helpful and knowledgeable about the area, gave information about buses and services that we asked about
2026-08-15
The management team and staff were excellent. Thank you for your contribution on making our holiday one to remember.
2026-08-16
Thank you for the efforts to make my stay thoroughly enjoyable.
2026-08-15
Wir haben einen wunderschönen Aufenthalt in diesem Hotel verbracht und waren rundum zufrieden. Das Essen war hervorragend, abwechslungsreich und immer frisch. Das gesamte Personal war sehr freundlich, aufmerksam und hilfsbereit. Auch die Sauberkeit, der Service und die angenehme Atmosphäre haben uns begeistert. Hier stimmt wirklich alles – man fühlt sich vom ersten Moment an willkommen und bestens aufgehoben. Ein großes Lob an das gesamte Team! Wir können dieses Hotel von Herzen weiterempfehlen und kommen sehr gerne wieder. Mit freundlichen Grüßen Karol
2026-08-13
Super jullie zijn altijd gastvrij en lief ! Wij hebben weer genoten van jullie hospitality.
2026-08-12
Staff in all areas were very helpful, they would make sure you had everything you needed at breakfast and during evening meal. Zane served us most of the time and she was first class, would describe the evening meal menu superbly.
2026-08-13
Das ganze Personal ist SUPPER !!!!
2026-08-13
Fabulous stay Fabulous Hotel everything was Fabulous.
2026-08-12
Zane and Massimo provided and excellent service at both breakfast and dinner. The two bar men were knowledgeable, friendly and efficient. The bikes were an excellent bonus for us, as was the shuttle service. Thank you for a wonderful stay.
2026-08-13
Our 7 day stay was superb - all of your team were outstanding - made us feel so loved and special. The ambience within the hotel was amazing, so comfortable, excellent service, really loved the thoughtfulness and little touches such as the pool bag/fit-flips etc 💕💕💕
2026-08-12
All the staff were excellent, a credit to the hotel
2026-08-11
È stato un soggiorno meraviglioso nella vostra struttura ci siamo sentiti accolti e coccolati. Complimenti a tutto il personale che lavora con passione e professionalità. Ci ritorneremo sicuramente
2026-08-10
Ringrazio e complimenti a tutto lo staff del kristal dalla sala al bar alla reception tutti disponibili e cortesi
2026-08-10
The stay was perfect. Especially the dinners, the food was delicious and the waiters at he restaurant were really kind and professional.
2026-08-09
Guten Tag Herr Tonelli, Sie waren sehr höflich, uns nach Torbole zu fahren, Grazie mille
2026-08-10
Great apartments - loved staying here.
2026-08-09
The staff are excellent. A real asset to the hotel
2026-08-09
Le petit déjeuner sur le toit est un vrai plus Les soirées au bar de la piscine sont très agréables Le personnel de l’hôtel est vraiment sympathique et professionnel
2026-08-08
You have a collection of excellent staff ! A number of your staff were exemplary in their friendly and fun approach whilst being very professional. In particular the ladies and gents at the pool terrace really looked after us during breakfast and through the rest of the day into the evening. They really made our short break very memorable, and a big reason to return. Restaurant staff in the evening and your reception staff reflected the same professional and friendly approach.
2026-08-08
Massimo and Zane and barstaff excellent
2026-08-09
Thank you to all the staff. They are a credit to the hotel. The food was excellent too. This was our second stay at your lovely hotel and it was just as good as our first visit. It would be our first choice if we visit Riva again.
2026-08-09
Thank you to the kitchen for accommodating dietary requirements and trying to be creative with desserts. The very early breakfast on the day of leaving was excellent.
2026-08-07
È stato un soggiorno meraviglioso da voi. Grazie. Torneremo.
2026-08-08
Wir hatten sehr schöne 5 Tage!
2026-08-07
Wir haben uns in den fünf Tagen ausgesprochen wohl gefühlt in Ihrem gastlichen Haus. Wir kommen sicherlich wieder. Die Ausstattung und besonders der Service waren hervorragend.
2026-08-06
As always an excellent experience - sincere thanks to all the staff.
2026-08-06
My daughter was taken seriously unwell at your hotel that was the reason for my visit but I would like to thank the staff in the way my daughter was treated, especially when she returned after hospitalization nothing was impossible for the staff especially the ladies in breakfast catering they deserve a medal Best wishes
2026-08-05
Nochmals ein besonderer Dank an alle Servicekräfte für die Freundlichkeit und Zuvorkommenheit, egal ob beim Frühstück oder an der Bar am Skypool, egal ob Zimmerservice oder beim Empfang.
2026-08-06
We have stayed in the Kristal palace for our past 3 vacations, and on each occasion we have found the hotel to maintain an exceptionally high and consistent standard. The entire team is professional, friendly, and treats every guest with courtesy and respect. We would not hesitate to recommend the hotel to our family and friends, and we are already looking forward to returning again next year.
2026-08-06
Have stayed at Kristal Palace on several occasions. Very special place!!!Always lovely welcome from all the staff and nice to see some other guests who we have met over the years. Delicious food and most relaxing holiday. Thank you to everyone for most enjoyable time. Wishing you all good health.
2026-08-06
The food in the restaurant was fabulous, the best we’ve had in a holiday hotel! The care and attention that went into ensuring our daughter was fed well and safely was greatly appreciated! The breakfast spread and choice when we went on an early morning excursion was fantastic, I had to take a photograph of it! The girls on reception went above and beyond helping with our queries, and difficulties trying to catch buses and ordering taxis. We used the shuttle bus four times, two of which were out of the standard service offering! We were taken to the Varone waterfall by shuttle when no other mode of transport was available and we were taken into Riva after evening meal when taxis were no available. All of the staff were excellent in the restaurant in the evening and on the roof at breakfast and during the day. We really enjoyed the music on an evening and would highly recommended the hotel to others.
2026-08-06
Thank you all for everything that made our holiday so memorable.
2026-08-06
All of the staff are amazing. We were made to feel welcome at all times. Staff are very friendly and helpful. This was our 3rd visit and have enjoyed every visit.
2026-08-06
Herzlichen Dank für die tollen Tage
2026-08-06
Thank you ticevery single member of staff that made this holiday perfect but especially GiannFranco (apologies if I have spelt the name wrong). We will certainly be returning to the hotel.
2026-08-05
Members of staff all very courteous and went out of their way to be friendly and helpful.
2026-08-05
Thoroughly enjoyed our 2nd consecutive year at your hotel. Your staff are a credit to you. Nothing too much trouble.
2026-08-06
Sehr schöner Aufenthalt und sehr nettes Personal.
2026-08-06
Vielen Dank und weiter so.
2026-08-05
Parfait
2026-08-04
Sehr freundliches Personal und ein hervorragendes Essen
2026-08-03
Grazie per gentilezza e professionalità
2026-08-02
I cannot remember the lady’s name, but she was so friendly at breakfast time. She had to work the bar on Friday when it rained the night before. The bar guy who has been working for 20 years there, is a gem! And the night bar server is so cute and polite. He is going to do great in this field.
2026-08-02
Abbiamo soggiornato per un weekend all’hotel Kristal Palace e con la mente siamo ancora fermi lì. Dal momento del nostro arrivo fino alla nostra partenza siamo stati accolti in maniera eccezionale dalla receptionist Federica, sempre sorridente, professionale e disponibile. Menzione speciale va fatta a Rashid, un vero factotum dell’hotel e una grande persona. L’hotel si presenta da solo: da fuori è un colpo d’occhio e neanche dentro è da meno. La differenza viene fatta dalla piscina esterna all’ultimo piano, una vera chicca, munita di lettini comodi e ombrelloni per prendere il sole e rilassarsi, bar gestito da personale super qualificato e disponibile. Ovviamente, da lassù si possono ammirare il lago e le montagne; fare colazione la mattina in quel posto è una cosa davvero unica e piacevole. Le camere sono nuove, pulitissime e ordinate ogni giorno. Al momento dell’arrivo si viene accolti con un drink di benvenuto. La colazione a buffet è davvero eccezionale, con dolci e salati di qualità; il colpo d’occhio è sicuramente la preparazione delle omelette e delle crêpes al momento. Anche qui c’è da fare una menzione speciale ad Anita, la responsabile delle colazioni e non solo, veramente brava e gentile. L’hotel è munito di garage sotterraneo super sicuro, con deposito bici; all’interno della recinzione si trova anche un ampio parcheggio scoperto. Che dire, ora siamo a casa ma la mente è rimasta ancora al Kristal Palace; non vediamo l’ora di ritornare
2026-08-02
The two gentlemen at the bar. Absolutely top class professionalism and service.
2026-08-01
We had a lovely stay and will definitely recommend your hotel, the breakfast was exceptional and we had excellent service during the day from the 2 Croatian waitresses and the 2 gentleman on the bar in the evening were also very efficient and friendly. We came after dinner 3 of the nights to listen to the music and it was sadly very disappointing hence there was very few customers. I love live music and your roof top terrace is such an amazing venue I really think if you had better acts the place would have been full ! We will certainly recommend your property to our friends I've already told my travel agent it was an excellent stay !
2026-08-01
All you staff are superb. Very professional and also friendly. I was there when someone had a medical Incident on the sun loungers and it was dealt with very well.
2026-08-01
Thank you to all the staff at Hotel Kristal Palace. We had an amazing stay and have already recommended it to our friends and family. A special thank you to all the staff during evening service in the Live Restaurant, this was always a lovely atmosphere for our evening meal and everyone was very attentive.
2026-08-01
Thanks to all your staff including the cleaner to our room.
2026-08-01
Thank you to housekeeping for keeping our room immaculate each day. Thank you to the restaurant staff, in particular Zane and Massimo for their kindness and professional hospitality. Thanks to the chefs for the wonderful food and artistic presentation.
2026-08-02
Violet, Anita and the evening barmen were fantastic.
2026-08-02
Abbiamo trascorso da voi una serena settimana di vacanza, ci siamo sempre sentiti coccolati e ascoltati per ogni tipo di esigenze . Tutto il personale e' sempre stato attento e scrupoloso nel servizio ... penso che ritorneremo volentieri al Kristal. Grazie
2026-07-30
Nous avons passé un très bon séjour que nous aurions souhaité plus long! Les dîners de très grande qualité, tous les repas du soir étaient délicieux
2026-07-30
Besonders die Abendkellner an der Poolbar waren Top - Großes Lob an den ganz jungen Herrn
2026-07-30
Thank you so much for the bottle of prosecco & gorgeous cakes you had delivered to our room on our arrival. We were celebrating our Ruby wedding anniversary & this was a lovely kind gesture which made our stay very special.
2026-07-30
Every part of our stay was exceptional! In particular the attention and service of staff when dealing with my nut allergy was the best I have experienced while on holiday where sometimes translations and restrictions of menus can make things difficult. Special mention to Zane who served us every night and always remembered my allergy and was able to advise where my menu would be slightly different whether because dishes were being tweaked for me or completely different options were being made available. It's very rare that hotels are that accommodating and communicate that clearly and it made our stay so much more relaxing and enjoyable (especially the food which was outstanding!). Thank you so much!!
2026-07-30
An amazing stay with excellent food and service - particular thanks to Zane for accommodating for my partners nut allergy with ease
2026-07-29
We had a wonderful stay and were particularly delighted with the unfailing friendliness and helpfulness of the staff. The breakfast and in particular the evening meals were absolutely outstanding in every way. Having a separate vegetarian and pescatarian menu was an added bonus. Overall a brilliant stay and we would love to return one day. Thank you to everyone we came into contact with and to those working behind the scenes! Alice & Justin
2026-07-30
The service staff in the evenings and at breakfast were excellent. Particularly Zane, who was incredibly pleasant and helpful, we were extremely fond of her. Massimo and Elainia were also very kind and helpful at dinner. The two men who served drinks on the sky bar in the evenings were also excellent and had great character. They are an absolutely fantastic team of people and we couldn’t be more grateful.
2026-07-29
Staff were exceptional. Especially the restaurant staff. Zane was fantastic and made our experience all the better. Massimo was very welcoming/friendly and Ellena (apologies if this is spelt incorrectly) was very pleasant. All the above made our evenings enjoyable and comfortable. The food was excellent and exceeded any expectations we had, a massive thank you to the chefs. The bar staff were really friendly in the evening/night and were very accommodating/attentive. Another thank you to the cleaning team who kept our room feeling fresh throughout. Thank you also to the team for helping me arrange something special for my partners birthday, it was very much appreciated. Also really appreciated the early breakfast on our last day. All in all, a fantastic stay and want to extend a huge thank you to all the staff/team for making our stay in lake Garda, we had an amazing time.
2026-07-29
Herzliches Lob und so bleiben
2026-07-28
Agradezco especialmente la amabilidad y profesionalidad de todo el personal
2026-07-28
Wir gaben uns sehr wohl gefühlt! Tolles Team , man fühlt sich willkommen.
2026-07-27
Dear Mr Tonelli. We were at your hotel for the first time, but not for the last time . It was a PERFECT stay. Also a big THANK YOU to Mr Massimo and his whole team….waiters and kitchen. We will come back Getmain Grizaenko Luxembourg
2026-07-27
Sehr gutes Hotel , das gesamte Personal sehr zuvorkommend und freundlich Wir kommen sicherlich wieder
2026-07-28
All staff members were exceptional. They were polite, friendly and appeared to be very hard working, particularly the bar staff on the 6th. floor. The hotel was well appointed and scrupulously clean. The meals were well presented with plenty of choice.
2026-07-27
An excellent stay - but a long while ago now!
2026-07-28
The bar man and waiter on the roof top bar were excellent. The waiters in the restaurant were also excellent.
2026-07-28
An excellent hotel. comfortable, clean and the staff were extremely friendly attentive and professional. can't fault anything about the hotel. Would recommend it highly.
2026-07-27
Wir bedanken uns bei dem Geschäftsführer Giuseppe Tonelli und seinem gesamten Team für die seit Jahren optimale Betreruung und werden, wie seit Jahren, im nächsten Jahr wiederkommen ! Übrigens, wir freuen uns jetzt schon ! Liebe Grüße auch an Massimo und sein tolles Team. Ganz liebe Grüße an alle Fam.Dr. Schmeißer.
2026-07-26
A parte la piscina che dovrebbe avere una temperatura adeguata alla località almeno la zona idro il resto tutto come sempre ottimo
2026-07-26
Fabulous holiday again thanks to all
2026-07-25
Our stay at the hotel was booked through TUI. The room we were allocated, 101, although described as standard was very spacious with an extremely comfortable bed. Maybe the decor and the headboard, in particular, could be refreshed as it’s looking past its best. The breakfast selection was excellent with plenty of choice and the early (6am) breakfast on the morning of our departure was most welcome. We were on a half-board package so we dined in the Live restaurant each evening. For the first couple of nights we felt the dishes arrived far too quickly after each other resulting in a meal that felt rushed and left us feeling overly full. From the third night we requested a pause between courses which the team happily accepted which made for a much more pleasant, relaxed evening. Overall the food was good but occasionally we didn’t think the dishes had been thought through, or that the chefs, hadn’t fully considered their combinations. A good example being the lamb rump on our final night. It was simply served with green beans and pecan nuts, which seemed a bizarre choice of accompaniment to the excellent lamb. Despite our reservations about some of the dishes we could not have been more impressed with the quality of the wine list. Being true enthusiasts of the wines of north east Italy we were overwhelmed by the range and quality, especially with the local wines from Trentino/Alto-Adige. All the staff in the restaurant, and elsewhere in the hotel, were superb but special mention must be made of Zane who was a credit to your hotel.
2026-07-25
We had an excellent stay at the hotel. All the staff were very accommodating and nothing was too much trouble. The food and facilities were excellent
2026-07-25
Thank you all for another memorable, comfortable stay. You are all so friendly, hard working and attentive to guests needs. Very impressed with how the vegetarian menu has improved over the years, well done!! We look forward to seeing you next year!
2026-07-26
Wonderful staff, everyone was so professional and kind
2026-07-26
The quality of the hotel and the beauty of the area exceed our expectations and the food was out of this world, created by the amazing chef’s and kitchen staff was second to none. All of this I would give 100%. What stood out more than anything was the amazing staff you have on every level. We felt at home from the moment we got there. Thank you
2026-07-26
Tolle Rezeptionistin und Service in der Bar sowohl am Abend als auch beim Frühstück top! Super Livemusik! Saubere Zimmer! Garagenplatz für Motorräder!
2026-07-25
A massive thank you to the entire reception team, the bar staff and all the waiters and waitresses who made our stay feel personal and professional. This was the best service we have ever received.
2026-07-25
We returned to the hotel for a family holiday and again booked two rooms for a week. We really enjoyed our stay. Particular thanks to the SkyPool staff for their service and looking after my gluten free needs, they were superb once again! Kind regards Howard Lewis
2026-07-24
You have the best bartender in the bar
2026-07-25
Sehr nettes Personal & aufmerksam.
2026-07-24
Wir danken für eine sehr angenehme und schöne Zeit in Ihrem Haus. Ein Extralob geht an das Kellnerteam im Restaurant Live für ihre schätzenswerte, zuvorkommende Art.
2026-07-24
Die sanierten Zimmer sind wirklich schön geworden und die Service-Kräfte sind immer sehr freundlich.
2026-07-23
We received a very warm welcome at reception, and the hotel rooms were lovely. The service throughout the hotel was generally very good. The breakfast staff were friendly and attentive. The rooftop bar team was skilled, professional, and welcoming. They worked together exceptionally well as a team. I will decently come back
2026-07-22
All of the staff ,in all departments, are a great asset to the hotel. The food was excellent too. I have recommended the hotel to several people who have expressed an interest in staying at lake garda. Plus on the flight back I showed a lady pics of the food who said she will be booking as she was very disappointed with the hotel she stayed at ( tinned fruit, pre cooked meals) . I would stay here again.
2026-07-22
Many thanks to all the chefs and staff in the restaurant. The service and food was of a very high standard. What a wonderful team.
2026-07-22
'All' of the staff are very customer focused and work as a team, they appear to be happy in their efforts to provide a high standard of customer experience.
2026-07-23
Staff very attentive and always happy to serve.
2026-07-23
Staff were all friendly and very efficient. Nothing was too much trouble. Zane in particular was extremely helpful
2026-07-22
All of the staff were very polite and professional
2026-07-21
Was amazing !! We celebrated our honeymoon with you and felt like queen and king thank you so much!
2026-07-21
Super Hotel, wir kommen wieder !
2026-07-21
Personale gentilissimo molto educati e professionale
2026-07-20
Danke es war sehr gut alles
2026-07-20
Ancora grazie della cortese disponibilità di tutta la struttura. Se ci capiterà di tornare dalle Vostre parti di certo torneremo ospiti presso il Vostro Hotel.
2026-07-19
Sehr nettes schönes Haus
2026-07-19
Ganz großes Lob an das gesamte Team von Aris Appartements sowie Kristal Palace, das immer nett und zuvorkommend war !!
2026-07-19
Great team of staff, food is amazing quality. Bar staff in the evening superb as well. Overall a fantastic stay!
2026-07-18
Wonderful stay as always, all staff are very friendly and professional. The Penthouse Attic update was lovely and we look forward to returning next year. Thanks again for a lovely stay.
2026-07-18
The Maitre D and all restaurant staff (particularly the lovely Zane) were fantastic. Hard working, friendly, knowledgeable, welcoming, charming, funny and made our meal time experience truly special. There was a barman during the evenings who we didnt catch the name of but also, same as above and made our evenings by recommending local gins to try.
2026-07-18
We had the most amazing holiday, thank you. The team were excellent with special thanks to Zane, Violetta, Anita, Daniel and Michelangelo
2026-07-19
All staff so polite and happy, respectful.
2026-07-19
Vielen Dank an das hochprofessionelle und freundliche Personal, welches immer ein offenes Ohr für den Gast hat, sehr aufmerksam ist und stets bemüht alle Wünsche der Gäste zu erfüllen. Auch ein großes Lob an den Chef, er kümmert sich sehr um seine Gäste und hat auch immer ein offenes Ohr. Der Aufenthalt ist jedesmal ein Genuss, genau wie man sich Urlaub vorstellt. Nochmals vielen Dank an alle für die schönen Tage im Kristal Palace
2026-07-17
Sehr höfliche Angestellte - so ist es nicht immer in Hotels! Begonnen beim Check in bis hin zum Zimmerservice = TOP Danke für den sehr angenehmen Aufenthalt. Die netten Deutschen, die die Liegen beim Frühstück reservieren gibt es überall....
2026-07-16
Hallo Herr Tonelli, vielen Dank für die wunderschönen 8 Urlaubstage die wir wieder bei Ihnen im Kristal Palace erleben durften. Besonderen Dank an das gesamte Service Team, das wie immer alle Wünsche perfekt und freundlich erfüllt haben. Das Frühstück am Pool war perfekt es gab alles was das Herz begehrt und das abendliche Dinner ein Hochgenuss. Die neu renovierten Zimmer sind sehr geschmackvoll und modern eingerichtet. Wir freuen uns bereits jetzt auf unseren nächsten Besuch. Liebe Grüße an Sie und das gesamte Team. Helga und Josef
2026-07-15
The hotel and it's staff are a credit to the owners and to Riva del Garda. It is really nice to see the same staff each year as it also proves that the Kristal Palace is an excellent place to work
2026-07-15
All staff were excellent but especially Michelangelo and Danielle in the bar
2026-07-15
Staff in Live restaurant were very good. Reception staff very helpful.
2026-07-16
Violet and Zane were fantastic Thankyou for all your hard work The restaurant staff were fabulous in the evenings too and very friendly
2026-07-16
Especial thanks to Massimo and Juri in the restaurant and a Daniel in the bar
2026-07-16
We found everyone at the hotel, very courteous, friendly & helpful. Congratulation to all of your staff !
2026-07-15
I want to thank all the staff at the hotel. They really work hard
2026-07-16
Enjoyed stay, staff very friendly and helpful, enjoyed lunch at the sky bar,where food was of good quality very tasty, very satisfied with our room.
2026-07-12
The entire staff was warm, helpful and wonderful.
2026-07-13
Siehe oben. Ich denke, die beschriebenen Mängel lassen sich leicht beheben. Das Abendessen würde wir nicht mehr buchen.
2026-07-12
The staff in general were very good but a special mention to Micky and Daniel in the rooftop bar.
2026-07-11
Excellent all round, thank you for a wonderful stay!
2026-07-12
Superb professional staff at all levels Clean, comfortable room Fabulous food Sky Pool Bar is a sensational facility
2026-07-12
To meet the GM on a couple of occasions I have to say what a level headed gentleman and I want to convey how he talks to guests and appreciates what the team of staff do for the property. Daniel & Micky in the bar area are good ambassadors for the hotel and they work hard to make for an excellent stay.
2026-07-12
An excellent stay thank you, staff were amazing as was the food and drink. Massive thanks for leaving the tv on in the rooftop bar at 3 in the morning to let us watch the game!
2026-07-11
The staff in this hotel are wonderful especially Zane, Daniel & Massimo
2026-07-12
All staff were excellent
2026-07-11
Thank you for an amazing holiday. Everything was wonderful
2026-07-11
Auch mit kleinen Schönheitsfehlern kommen wir immer wieder gerne in das Hotel.
2026-07-10
Sehr schön und angenehm
2026-07-09
Thank you for your excellent and polite service, including cleaning staff, and for the outstanding food.
2026-07-08
In terms of the cleanliness of the hotel we found it excellent. The variety of food served in the evenings was also excellent. Overall the attentiveness of the staff in the restaurant & bar was excellent - with regards to the reception staff I feel there is room for improvement.My husband & I enjoyed a pleasant stay at the Kristal Hotel & would return. Special thanks to Daniel for the waiter service & the restaurant & bar staff at breakfast & evenings for their professional service.
2026-07-08
All the staff were very helpful and friendly, very mindful of their guests. The shuttle is an excellent service , and great member of staff.
2026-07-08
Thank you for looking after us on our first holiday on Lake Garda. We will come again
2026-07-08
The staff is well trained and very helpful and very gentle
2026-07-08
The greatest asset of the this hotel is the exceptional hard working staff that work there. We could not pick out any individual as they were all.of the highest quality of lovely people. A true pleasure to meet them.
2026-07-09
Lovely hotel, beautiful setting. Waiting staff all excellent.
2026-07-08
Thanks very much for looking after us on our holiday - the service was first class - we will definitely be back
2026-07-09
All team
2026-07-07
Grazie per l’upgrade camera, Charlotte gentilissima alla reception.
2026-07-06
What a team! So professional, friendly and really care for customer experience. From the first day we arrived we were confident that we were going to enjoy a special stay and our experience with service exceeded all expectations. Thank you and well done to all
2026-07-06
Lovely hotel with excellent attentive staff always welcomed with a smile. The chefs/dining were excellent Highly recommended to all my freinds!
2026-07-06
Thank you for a wonderful second visit .We would not stay anywhere else in Riva
2026-07-05
Wir hatten einen sehr entspannten und tollen Aufenthalt! Die Mitarbeiter sind äußerst professionell, höflich und nett. Dies war unser erster Aufenthalt und wir kommen gerne wieder!
2026-07-06
Personale gentilissimo e cibo eccellente servizio impeccabile
2026-07-05
Complimenti Vivissimi a tutto lo Staff per la cortesia e la gentilezza e professionalità
2026-07-05
We would like to thank the staff at Kristal Palace for enhancing our stay with their professionalism, friendliness and smiles every day! We were celebrating our wedding anniversary and the gestures were much appreciated. In particular we would like to mention…Mattisimo, Zane Yleania, Juri, Anita, Violet, Daniel and Matteo and Angela who kept our room spotless. Thank you all.
2026-07-05
Thanks to Federica, Rashid, Zané
2026-07-04
The staff are amazing and made the holiday; the only point to mention is that there are no USB or plug points to charge by the bed.
2026-07-04
Zane, Dan, Violet, Anita, Massimo, Charlotte and Federica all gave an outstanding service . Thank you
2026-07-04
Your staff are wonderful, everyone from reception to restaurant and bar were so friendly and welcoming. They are what make your hotel unique it’s rare to find such welcoming staff ,it was overall a lovely experience. I received a birthday treat which was so nice and a total surprise, so thank you for that. I would love to return again in the future and would have no hesitation in recommending your hotel Kristel Palace to friends and family.
2026-07-04
Thankyou so much for an amazing stay. A massive thankyou to Rashid for driving us on the shuttle bus regularly as it was so hot and Riva was in the middle of a heat wave. Also massive thanks to Frederika, she was absolutely brilliant and really made our stay special, as we were celebrating our daughter becoming a qualified doctor. Thankyou Mr Tonelli, all your staff are fabulous and amazing !
2026-07-04
Every member of staff are a credit to you, but please check out the faults in room 104. Not good to have these faults.
2026-07-05
Thanks for making our family holiday fantastic
2026-07-04
Staff friendly and helpful, thank you for making our stay so enjoyable. Special thanks to Massimo and Zane.
2026-07-05
Thank you so much for yet another amazing stay at your beautiful hotel. Our room was super and we were so thankful for the upgrade to a superior higher room. All your staff are incredible, they always make you feel special which really makes the stay extra special. Thank you also for my husbands Prosecco to celebrate his 60th. We will definitely return as we love your hotel’s friendly hospitality.
2026-07-05
The 2 ladies at the pool bar are excellent. They work very hard and nothing is too much trouble for them. We enjoyed our time at the hotel and hope to return soon.
2026-07-05
A huge thank you to all your staff who absolutely made our stay perfect. Zane, Massimo and Daniel went above and beyond, offering exceptional, friendly, welcoming and always a professional service. We can’t wait to come back! Thank you
2026-07-04
We would like to thank your amazing staff for their friendliness and kindness during our stay. Special mentions for, Fredrica on reception, Zane, Violet,Massimo, Ylenia in restaurants Daniel,Michelangelo,at pool bar. Also your amazing chefs made dinner time exciting and delicious for us every evening, Great omelette chef too in morning. Last but not least Rachid and our smiley housekeeper lady, whose name I don’t know sorry. thank you all for a wonderful stay. John & Emma room 502 xx
2026-07-04
Thank you to all of the hotel staff for going above and beyond to make our holiday perfect.Special thanks to the pool bar staff who stayed open in the rain so as guests could watch the football on TV.
2026-07-05
We had a wonderful time it was our 40th wedding anniversary so a wonderful place to spend it in Kristal Palace.
2026-07-04
Sehr freundliches Personal
2026-07-05
Daniel (sky bar) is a real asset to your team. He was polite efficient and worked really hard even in extreme heat. All the team were superb though your staff are amazing
2026-07-02
Superlativi tutti.. molto professionali.. gentilissimi.. torneremo presto!!!
2026-07-03
I would like to say a big thank you to all the staff at the hotel. My partner and I had an amazing time. I have fallen in love with Riva, Kristal Palace and all you kind, lovely people. Everyone was so friendly, welcoming and professional but a special mention for the following: Zane and Massimo who looked after me so well as i'm a very plain, fussy eater! Nothing was too much trouble and they made me laugh every night. Zane is an angel and always happy and smiling. Juri was also lovely. Federica on reception was so kind and I loved having little chats with her. And what can I say about the dream team on the bar, Daniele and Michelangelo, they were amazing, working non stop and always friendly but professional. Daniel worked the whole terrace alone every night and was excellent. Also the young man doing the omelettes etc every morning, sorry I don't know his name but he stood in the heat every day, smiling and cooking away, thank you. Everyone was so hardworking, what a team. The cleaners and pool and maintenance staff too. A beautiful hotel, I really can't wait to come back and see everyone again next year. I didn't want to leave.
2026-07-02
We had an absolutely wonderful time, and I think this is due to the excellent staff at this hotel. Nothing is too much trouble.
2026-07-02
I would like to thank you for a great room with 2 different views (305). The food was excellent and we enjoyed every dish. All the staff were friendly and professional. Thankyou.
2026-07-01
We had a wonderful time at the hotel. The staff made us feel really well looked after. We had a great holiday at the Kristal hotel, thank you!
2026-07-01
Wonderful hotel, we really liked the outdoor area at the roof top.
2026-07-02
This was a special holiday to celebrate our 50th wedding anniversary and we couldn’t have chosen a better hotel! From the moment we arrived all the staff were warm and welcoming without exception which was absolute joy and we absolutely loved the stunning location and will definitely be back! Thank you for a wonderful week.
2026-07-01
To all the staff you were wonderful helpful happy lovely people. Especially Anita and Violeta (I not sure spelling of name) they made our holiday so bright and cheerful each day serving breakfast and the bar drinks etc during the day!! Also all the restaurants staff and young lad serving drinks in bar each evening. Wonderful - Owner was lovely too!!
2026-07-01
Remember most of staff from visit 12 months ago. All fabulous !
2026-07-01
The fact that the same staff were at the hotel from last year, is a compliment to the management. All staff were excellent, but I would like to thank Anita & Violetta, who looked after us so well at breakfast and with drinks and ice creams during the days.
2026-07-01
Everyone was excellent, professional and very respectful.
2026-06-29
The staff were always cheerful, pleasant and attentive , even in the extreme heat of our week. Everything was run very efficiently
2026-06-29
RAS bonne continuation dans ce sens
2026-06-29
Sincere thanks to Anita, who always is positive and really helpful
2026-06-28
Personal ist einfach Spitze !
2026-06-28
Ringraziamo tutti, iniziando dal proprietario molto gentile, e tutto il personale sempre sorridenti e molto disponibili .Un caro saluto da Salò!
2026-06-27
We had a lovely stay at your hotel. The staff were all very good - especially the two ladies on waiting staff at breakfast each day and Francesca on reception.
2026-06-27
The staff were brilliant especially the bar and reception staff. Very professional and attentive- your company should be very proud of them
2026-06-28
I’d like to express my sincere thanks and appreciation to all the hotel staff for making our stay such a wonderful experience. The level of service was second to none. Every member of the team was highly professional, courteous, attentive, and always willing to go the extra mile. Your dedication to providing exceptional hospitality did not go unnoticed, and it made our stay both comfortable and memorable. Thank you for your outstanding service and warm welcome. I look will gladly recommend your hotel to family and friends.
2026-06-27
Polite and friendly staff
2026-06-27
From the moment we arrived to our departure we received excellent service, all staff very efficient and friendly, young man working on evening at pool bar was exceptional, he always asked if everything was ok, we got very professional service from him, he works non stop. Food was excellent quality, perfect holiday, we will recommend this hotel to friends and family.
2026-06-28
My husband and I had a wonderful 10 day stay at the hotel. Our stay was excellent in every way. The staff were extremely welcoming and helpful. The hotel and our room was imaculate. The facilities and attention to detail was excellent. Finally the food was of the finest quality and choice of food was incredible and we have travelled a great deal. Our favourite had to be the chefs special course and the desert selection, especially spectacular was the Rose mouse, it looked amazing and was delicious. Please thank your staff for making our holiday so special.
2026-06-27
Massimo and his staff in the dinning room was 5 stars
2026-06-28
Das Servicepersonal beim Abendessen sehr freundlich!!
2026-06-27
As returning guests to the Krystal Palace, we continue to be impressed with the high quality service from the staff and the hotel in general.
2026-06-27
This was our third visit to stay at the Kristal Palace. We would like to thank all the amazing staff for a very enjoyable holiday. The staff's friendliness and professionalism ensured that we had a perfect time. Once again the food at breakfast and dinner was delicious. We hope to see you again next year. Thank you for a lovely holiday.
2026-06-27
Schönes Hotel
2026-06-27
Restaurant staff at night were excellent service first class as was the food every night
2026-06-27
Sehr freundliches und aufmerksames Personal. Lage und Zugänglichkeit top. Sehr gute Anbindung für Ausflüge. Kommen auch sehr gerne wieder.
2026-06-27
Wir hatten einen wunderschönen 9. Aufenthalt und freuen uns schon auf den kommenden Besuch 2027. Sobald möglich, würden wir daher eine Buchung für Juni 27 (voraussichtlich 19. bis 26. Juni 27)vornehmen. Es würde uns freuen wenn man uns hierfür vormerken könnte Gruß Joachim Angele
2026-06-25
Vielen Dank an ihre freundlichen, kompetenten und motivierten Mitarbeiter! Wir fühlten uns rundum wohl. Insbesondere die beiden Barmänner und das Team vom Restaurant sind hier besonders zu erwähnen. Wir kommen auf jeden Fall wieder!
2026-06-24
Your hotel is a great asset to Riva del Garda and we had the most wonderful experience staying there .Kudos to the very comfortable room My sister Clare and myself stayed with you in June 2023 and always intended to return .We are very glad we did ! I wouldn't hesitate to recommend it to anyone ....... Thanks to all your staff from the mature blonde lady who cleaned our room to the reception staff and the fine restaurant team . May I say the cuisine in offer was so delicious.I particularly enjoyed the Trentino night and Italian Tuesday on our final evening . May I also thank you for putting on a very high standard of breakfast in the dining room at 0630 on the day of our departure .
2026-06-24
We had a wonderful stay with you and your Staff were very friendly and accommodating especially the restaurant Staff who made every evening a special occasion. The bar Staff in the evening were also very friendly and attentive.
2026-06-24
I cannot fault the hotel - mainly becuase the staff were wonderful. Nothing was ever too much trouble , and the service was exceptiional
2026-06-24
We really enjoyed our stay at the Kristal Palace Hotel and would happily recommend it. The staff were excellent and very knowledgeable about the menu and the wine list. Many thanks!
2026-06-24
Many thanks for looking after us on our short 4 night stay. We enjoyed it.
2026-06-24
Thanks a million for a wonderful holiday
2026-06-24
We found staff very friendly & efficient & nothing was a problem even working in that heat they always had a genuine smile, from reception to breakfast & main restaurant the staff were delightful, food amazing compliments to Chef also the guy doing the eggs/ crepes etc knew what you wanted & what way, a delightful person, loved the pool area & the amazing views. The shuttle bus was a great asset when you weren’t sure or couldn’t walk.Thankk you everyone the atmosphere was so friendly that it reverberated amongst clients everyone chatted to each other & of course the football helped.
2026-06-24
We thoroughly enjoyed our stay. All the staff were fantastic. Special thanks to Massimo and all the restaurant staff for making our holiday so enjoyable. Also to the housekeeping staff who looked after our room so well and changed our pool towels without us even asking. Thanks to the shuttle bus driver also. All were professional, good humoured and friendly. The effort which goes into presenting breakfast on the rooftop bar and clearing it all away each morning is extraordinary. The two guys who run the pool bar so professionally each evening without any additional help are a credit to the hotel. Finally the food in the evening was beyond our expectations. Worthy of a Michelin star.
2026-06-24
The staff in the restaurant are very attentive and efficient. They are all very friendly and it is nice to have that personal touch as if the customer matters A very enjoyable stay!
2026-06-23
Overall the staff work very hardto make our holiday enjoytable
2026-06-23
Wir haben einen sehr schönen Urlaub bei Ihnen verbracht und uns sehr wohlgefühlt. Das Essen war hervorragend. Das Personal war überaus freundlich und hilfsbereit, sei es im Service, an der Rezeption oder bei der Zimmerreinigung - wir haben uns immer willkommen gefühlt. Die Dachterrasse und der Sky-Pool sind einzigartig. Wir fanden es überaus nett, dass sich Giuseppe Tonelli immer Zeit für einen Gruß oder ein Gespräch genommen hat. Danke an Sie alle für die schöne Zeit.
2026-06-23
Every single member of staff was very friendly and helpful, we had a lovely stay.
2026-06-23
We had a wonderful stay, this was our delayed honeymoon & to have a room upgrade was an added bonus. The staff were superb, food was delicious, room fantastic and in a spectacular location. We had a truly amazing time & would definitely recommend
2026-06-23
You have a great team of people that are professional, friendly and willing to engage with the customer
2026-06-23
Ein hervorragender Urlaub. Leider konnte ich noch nicht direkt für das kommende Jahr erneut buchen, da noch keine Preise zur Verfügung standen, mir wurde jedoch für Oktober zugesichert das ich per Mail angeschrieben werde. Großes Lob an das ganze Team, ein perfekter Urlaub.
2026-06-23
Everyone was amazing very helpful courteous food excellent .
2026-06-23
Sehr positiv zu bemerken dass viele Angestellte aus dem Vorjahr noch beschäftigt sind und weiterhin einen sehr guten Job machen. Vor allem Massimo, Maître d’hôtel, ist eine Bereicherung für die Gäste.
2026-06-23
Wir freuen uns auf 2027
2026-06-23
A big thank you to all the staff especially in the roof top bar and the restaurant. All very polite, helpful and friendly.
2026-06-23
Please convey our heartfelt and most sincere thanks to the whole team at Kristal Palace. We spent the most wonderful 11 days here last week and cannot fault a thing. The chef needs to be congratulated on his outstanding menu which was complimented hugely by the kindness & attentiveness of the staff working in the restaurant. Everyone was so kind and welcoming, The cleanliness of the hotel , pool and room service was outstanding, we will definitely be returning. Thank you so much for making it a special holiday for us ! Sending our warmest wishes to the whole team , Kindest regards Barry & Sue Sharp ⭐️⭐️⭐️⭐️⭐️
2026-06-23
Thank you for making our stay a memorable stay. We could not fault anything.
2026-06-23
Thank you for an Excellent stay which was our first time visiting. We found all staff very polite, friendly, helpful and professional and should we visit Riva Del Garda again in the future we would look to come back to the Kristal Palace.
2026-06-23
This hotel was lovely. The food was absolutely fantastic but above tall the staff were amazing. They were very attentive, professional, friendly and nothing was too much trouble. My husband is a coeliac which is one of the reasons we chose this hotel after reading reviews. He was delighted with how knowledgeable and attentive they were to this. He found the food outstanding and was delighted. We would definitely recommend this hotel. Thank you to everyone who made our stay so special and looked after us so well.
2026-06-23
Es war wunderschön, zum zweiten Mal Gast Ihres Hauses zu sein. Die Gastronomie und Atmosphäre ist einzigartig- wir kommen gerne wieder. Die Personenwaage im Badezimmer ist eine tolle Idee!
2026-06-23
Well done to you all I know Mr Tonelli is proud to have you as he told me so It good to see an enjoyable group of people proud of what they do
2026-06-23
Danke, dass ihr mich dabei unterstützt habt, den Geburtstag meines Freundes so toll zu feiern bzw. ihm den Tag zu versüßen. Wir haben uns unglaublich wohl bei euch gefühlt. Ps. Die Live Sängerin die am 14.06. aufgetreten ist war der absolute Wahnsinn. Wir sind am 05.07. wieder am gardasee und hoffen sehr, sie abends wieder auf der Dachterasse zu hören!!
2026-06-23
Herr Tonelli ist ein toller Gastgeber und hat mit seinem Haus, dem Personal u.a. unsere Erwartungen weit übertroffen!
2026-06-23
Well done to all staff an excellent hotel and stay
2026-06-23
All members of staff from reception, restaurant, bars and house keeping were 1st class. A special mention to Daniel at the sky bar. Worked tirelessly in the evenings.🍹🍺🥂👏
2026-06-23
Thanks for a thoroughly enjoyable stay. Everyone was professional and courteous and nothing was any trouble. This promotes a really nice atmosphere and enhanced what was already a wonderful holiday. little touches like the welcome cakes and wine were really appreciated.
2026-06-23
Many many thanks to the reception staff and the dining room staff who were exemplary in their service level. Great stay.
2026-06-23
We would like to say that every single member of staff went above and beyond our expectations from reception, catering, housekeeping and maintenance. Kristal Palace is the best hotel we have ever stayed in. This was our second visit and we will definitely return. Thank you for the most amazing holiday, we didn't want to leave.
Excellent
Accoglienza
Ristorazione
Bar
Sistemazione camera
Aree comuni e servizi
2026-09-21
All staff good but special thanks to waitresses