Grand Hotel Wolkenstein

2026-09-28

The staff in the bar and restaurant were very serviceminded and nice.

2026-10-01

Caposala e al collega di Napoli molto cordiali

2026-09-27

Das gesamte Team ist ausgesprochen freundlich, zuvorkommend und sehr kompetent!

2026-09-26

Everyone's were very kind, friendly and caring. Thanks for having a good time!

2026-09-25

Thank you so much for the wonderful service. Our stay truly felt like a home away from hom

2026-09-28

We had a wonderful stay at the hotel. The reception staff were exceptionally kind and welcoming, especially the lovely blonde lady at the front desk. A special mention also goes to the gentleman with glasses who worked the afternoon shift at the bar - both of them were absolute angels and made us feel incredibly welcome. The food was excellent as well - everything we tried was delicious and beautifully prepared. Thank you for such a lovely experience. We would be very happy to return!

2026-09-20

Es war ein tolles Hotel mit super Mitarbeitern!! Alle waren sehr freundlich und aufmerksam .

2026-09-23

Siamo stati benissimo,,,, ci siamo sentiti a casa.

2026-09-19

Cortesia, disponibilità e assistenza ad alti livelli. Grazie!

2026-09-18

Thank you for a beautiful stay!

2026-09-20

Sehr nette und hilfsbereite Receptionsmitarbeiter; sehr netter Service im Restaurant

2026-09-12

We have never felt so genuinely welcome at a hotel, especially as a family travelling with a toddler. When we made our reservation, we were honestly a little nervous. We wondered whether our son might disturb other guests or whether the hotel team might find having a toddler an inconvenience. We have travelled quite a lot with him, over 12 holidays together, as well as countless trips on our own and we can genuinely say that we have never experienced anything quite like this. From the moment we arrived, the staff went above and beyond to make not only us, but our son, feel truly welcome. At mealtimes in particular, the team made such an effort to engage with him, make him smile and include him. He absolutely loved it and had the best time. What meant the most to us was that we never felt as though we had to compromise on the standard or experience we look for in a hotel simply because we were travelling with our child. Instead, we were able to enjoy everything we value in a wonderful hotel while also knowing that our son was happy, comfortable and genuinely welcomed. That meant more to us than we can really put into words. As parents, there is nothing better than feeling that your child is not just tolerated, but genuinely embraced. We simply wanted to extend our heartfelt thanks to the entire team. Your warmth, kindness and thoughtfulness made our stay incredibly special, and you have given us memories that we will genuinely treasure. Thank you for making us feel so at home and, most importantly, for making our little boy feel so special.

2026-09-12

Ringraziamo tutto lo staff in generale, tutti veramente molto gentili e disponibili. I camerieri molto attenti e qualificati. Reception molto efficiente. Pulizie fatte con molta cura. Veramente grazie!

2026-09-10

Upon arrival, Alex set the tone for our stay. His friendly greeting and quick check-in was so appreciated after a very early morning start from Cyprus. The dining staff.... Jasmina, Christine and Mattia... were wonderful. A special word of thanks that they catered for my specific dietary preferences. Thank you.... After an 8 hour hike, sitting down to the delicious meal every evening was something that we will definitely return for! Finally, a guided walk with Patrick was very special, as his knowledge of the region added to our enjoyment.

2026-09-10

Simplement merci et félicitations pour l’excellente tenue de l’hôtel et pour la gentillesse des membres du personnel

2026-09-06

Ringrazio Alex alla reception e il ragazzo giovane alla sala non mi ricordo bene Matia o Mateo

2026-09-09

Freundliches Personal

2026-09-02

Grazie ad Alberto, Mattia e Alex receptionist per le informazioni e i consigli!

2026-09-01

Very friendly and convenient hotel. Loved the wellness.

2026-08-30

Ringrazio per la disponibilità anche per la partenza ad un' orario inconsueto

2026-08-29

Vorremmo ringraziare principalmente: - Aline e Jasmina per la disponibilità e l’affetto ricevuto. Hanno fatto sentire a casa me, la mia compagna e mia figlia di 9 mesi - Melania per la professionalità e la dolcezza mostrata in ogni momento Ringraziamo tutto lo staff per la vacanza e sicuramente valuteremo di tornare l’anno prossimo

2026-08-31

Grazie per la cordialità e la professionalità

2026-08-30

I sincerely want to Thanks Nicolo and Melania for their extreme kindness.

2026-08-25

A tutto lo staff per la professionalità e la cordialità. In particolare ad Alin, per la simpatia dimostrata nei confronti di mio figlio.

2026-08-23

Complimenti agli ambienti ben arredati e puliti. Cibo abbondante e ottimo

2026-08-23

Personale competente, disponibile e molto cortese

2026-08-23

Ringraziamo di cuore tutto lo staff del ristorante in particolare Jasmina e Mattia per la professionalità, cordialità e sopratutto pazienza che hanno avuto nella gestione della nostra piccola di 1 anno e mezzo. Sono stati davvero fantastici!

2026-08-21

Bravi tutti

2026-08-21

Moltes gràcies

2026-08-20

Our overall stay was very good, but what will be most memorable was your staff. All of them excellent, from the reception, the bar, the breakfast, the cleaning ladies, everybody. It was clear they were under pressure, still they were always with a smile on their face and even a joke to tell, making our stay even more pleasent.

2026-08-16

Soggiorno indimenticabile . Grazie Andrea e Antonella Pellegatta

2026-08-18

Come ogni anno GRAZIE DI CUORE per la fantastica vacanza che ci fate passare. Ci vediamo il prossimo anno❤️

2026-08-15

Si ringrazia lo staff di Sala che è stato efficiente e disponibile, anche lo chef che ci ha deliziato con i suoi piatti,

2026-08-13

Vorrei ringraziare tutto lo staff cordiali e gentili. Io e i miei amici ci siamo trovati benissimo e sicuramente magari in un prossimo futuro ci tornerò volentieri. Ancora grazie

2026-08-13

Ribadisco i miei complimenti a tutto lo staff,persone professionali, gentili,simpatiche ,sempre disponibili a soddisfare ogni richiesta… Il barman Alberto persona di grande spirito che ti dà positività sempre con il suo saperci fare con i clienti.

2026-08-13

Complimenti per la gentilezza e tempestività nella risposta alle richieste

2026-08-09

Ottima esperienza ed accoglienza! Siamo state davvero bene!

2026-08-08

A parte i rilievi sulla stanza, siamo stati molto bene. Il personale di sala, al ristorante, è stato davvero gentile.

2026-08-07

E’ stata una vacanza bellissima, segnalo solo la mancanza del bidet nelle stanze e la dimensione un po’ troppo piccola per 3 persone. Per il resto tutto bellissimo, dalla posizione, ai servizi, allo staff, alla ristorazione. Ci torno sicuramente

2026-08-07

Alex at reception and Jasmina are great!

2026-08-06

Ths to all of you … We spent a 3 perfect days ! Alex , Jasmina and her husband are really very nice and helpfull staff!

2026-08-04

Tutto lo staff veramente professionale ed accogliente.

2026-08-06

Ringrazio la direzione per l'attenzione nei confronti del mio compagno il giorno del suo compleanno

2026-08-02

siete fantastici, cucina e personale al top ci rivedremo presto.

2026-08-05

Ringrazio di cuore Jasmin, Mattia ed Alberto per averci seguito e coccolato per tutto il nostro soggiorno.

2026-07-26

Ringrazio per l’upgrade ricevuto Complimenti particolari per la pulizia della struttura e il servizio in sala dove dopo qualche anno abbiamo ritrovato il gentilissimo Alin

2026-07-25

Complimenti al personale Reception Bar Ristorante

2026-07-24

Natürlich von Zimmer über Essen bis Wellness ein sehr schönes Hotel, aber besonders in Erinnerung wird es uns bleiben aufgrund der Menschen. Erst durch deren charmante & freundliche Art haben wir uns so wohl gefühlt!

2026-07-22

Grazie per il pensiero di compleanno

2026-07-19

Tutto il personale molto gentile e premuroso.

2026-07-17

Un ringraziamento a tutto lo staff della reception e una menzione speciale va ad Alberto che è una persona molto disponibile, socievole e simpatica. Ha rallegrato molte delle nostre serate 😊 Anche tutto il personale della ristorazione è molto professionale e gentile.

2026-07-15

An extremely clean, well run and beautifully presented hotel. All the staff without exception were marvellous!

2026-07-15

Tolles und zuvorkommendes Personal Tolle Auswahl am Essen, geschmacklich viel besser und frischer als letztes Jahr

2026-07-15

Thanks for letting us keep the car on the parking while hiking on the last day. And the warm welcome. It was fully booked but I didn’t feel any crowde or problems.

2026-07-14

Complimenti a tutto il personale

2026-07-11

Staff were exceptionally friendly and helpful - ensuring that we really enjoyed our stay - we are so happy that we chose your lovely hotel!

2026-07-11

Complimenti allo staff di sala/ristorazione, tutti gentili e molto professionali!

2026-07-10

Vogliamo trasmettere i nostri complimenti a tutto lo staff per l’accoglienza la gentilezza e la disponibilità che hanno reso il nostro soggiorno indimenticabile!

2026-07-08

Jasmine in the restaurant and Alex on reception were very helpful and friendly.

2026-07-04

Come già detto a voce in fase di check out, tutto lo staff della ristorazione è stato sempre impeccabile.

2026-07-04

Es war wieder einmal sehr schön! Vielen Dank und bis zum nächsten Mal!

2026-07-04

I would like to thank special to Alin and Jasmine for their hospitality and kind approach to my family during breakfasts and dinners.

2026-07-02

Thanks to Alex who helped us out anytime we needed it!

2026-06-27

Patricio was extremely helpful along with Jasmin and all wait staff. I didn’t have any other encounters with others but every staff member I encountered was polite, friendly and helpful.

2026-06-22

Thank you for setting aside dinner for us our first night!

2026-06-22

Buongiorno vorrei ringraziare in particolar modo gli addetti alla sala ristorante per la loro gentilezza e professionalità. Cordiali saluti Alberto Nardacci

2026-06-23

Félicitations à toute l’équipe de restaurant, cuisiniers et service qui nous ont régalés et tous très sympathiques

2026-06-20

Vorremmo ringraziare particolarmente lo staff del ristorante

2026-06-17

Ospitalità fantastica. Disponibilità di tutto il personale.

2026-06-17

Breakfast staff and room cleanliness were superb.

2026-06-16

Grazie per la vostra professionalità, simpatia, amore, gentilezza. Ci avete fatto sentire a casa Un grazie speciale a voi Jasmin, Alin, Mattia, Alberto. Alex Fra e Naomi.

2026-06-14

Ringrazio per averci fatto trascorrere un fine settimana indimenticabile Buon lavoro e buona stagione a tutti Saluti Andrea Del Sarto

2026-06-13

Everything was wonderful!

2026-06-13

I want to thank Alex. He answered every question we through at him in such a kind and courteous manor. He was always extremely helpful and patient. 5 stars and give him a raise.

2026-06-07

The barman and team in the restuarant were all very friendly and provided excellent service.

2026-06-06

Alex from Croatia at the front desk was so welcoming and helpful and kind and made sure we felt comfortable at our stay. He was wonderful!

2026-04-06

Wir haben uns sehr wohl gefühlt, vor allem durch das freundliche, warmherzige Personal. Dabei ist uns vor allem der liebe Kellner Alin aufgefallen. Mit seiner aufmerksamen, charmanten Art hat er uns jeden Tag ein Lächeln aufs Gesichz gezaubert und wir haben uns super umsorgt gefühlt. Dadurch hat er uns den Aufenthalt versüßt.

2026-04-05

Thanks to all the staff at Wolkenstein who were fabulous

2026-04-05

Thank you for a wonderful stay!

2026-04-04

Service Personal bei Frühstück und Abendessen wirklich ausgezeichnet

2026-03-31

War ein großartiger Aufenthalt

2026-03-30

Wir sind sehr gern in Ihrem Haus. Das Personal ist zuvorkommend und hilfsbereit. An der Rezeption wurde unser Wunsch nach einem Zimmerwechsel einfach und freundlich ermöglicht. Ein besonderer Dank an unseren Kellner Alin im Restaurant. Immer wieder ein tolles Serviceerlebnis.

2026-03-28

Our thanks to the management and staff for our very pleasant stay at your hotel. Everyone was super friendly, the hotel facilities and service were great, and the hotel's location was excellent.

2026-03-15

Staff were fantastic

2026-03-14

Das Personal im Restaurant ist sehr freundlich und bemüht alle Wünsche zu erfüllen.

2026-03-11

- excellent quality of the service in the dining room and at the bar

2026-03-13

Specially to the Croatian couple, both have hospitality in their veins! Super!

2026-03-08

Jasmin and Alin were absolutely fantastic- their friendly and generous service really was the true highlight of the trip for us- please do pass on our compliments.

2026-03-11

Merci pour la gentillesse et la serviabilité du personnel

2026-03-08

Compliments a la cuisine, la demi-pension est vraiment bonne et trés reussie, gentillesse globale du personnel de service.

2026-03-01

Sehr freundliches Personal, gemütliches Ambiente, schöne Einrichtung, sehr gutes und kreatives Essen, saubere Zimmer

2026-03-04

Great kindness of staff

2026-02-28

Our waiter, the gentleman was really really great! We got so good service and he created a very nice atmosphere. Our greatest thanks for that. we were the family with twins that had their birthday.

2026-02-15

Danke für den gelungenen Aufenthalt

2026-02-14

Un complimento a Simone al Bar e Mattia (il ragazzo di Napoli) al ristorante. Impeccabili.

2026-02-10

Nous avons beaucoup apprécié la gentillesse du personnel !

2026-02-01

thanks a lot!

2026-01-31

Ringrazio tutto lo staff per la cortesia, comunque sia, a parte le poche lamentele è un buon servizio..

2026-01-26

Antonio Mattia e Veronica perfetti e solari

2026-01-28

Ringrazio Alex per la calorosa e la grande professionalità. Ringrazio anche Patrizio del Gardenia che ci ha riprotetto al wolkenstein a causa di overbooking al Gardenia. Complimenti e grazie mille ad entrambi e anche a tutto il personale dell’ hotel wolkentein

2026-01-25

Thanks for the good Services

2026-01-27

Danke für die angenehme Woche die wir bei ihnen verbracht haben

2026-01-27

The food, especially the breakfast buffet and most importantly the salad and antipasti buffet in the evening was truly exceptional! The sushi was fantastic too and a great surprise. Many thanks to the everyone in the kitchen team!

2026-01-26

Alex at the front desk went well beyond! He provided me with valuable insights on where to go skiing each day, and even emailed information to be about the Hidden Valley area, Also, the female restaurant server was amazing! She was always very friendly, and greeted me with a warm Good Morning every day. These were just two of the wonderful people you have at the hotel and they are a tremendous asset to your guests’ comfort,

2026-01-22

We enjoyed our stay very much!! Thank you

2026-01-25

DĚKUJI PERSONÁLU, OBSLUZE ZA BAREM ,KUCHAŘŮM,ČÍŠNIKUM,POKOJSKÝM

2026-01-19

Ringrazio in modo particolare lo staff della colazione e della cena

2026-01-17

Der Gesamteindruck war sehr gut. Service und Barpersonal sehr freundlich, die meisten Rezeptionisten auch. Wir waren froh direkt gebucht zu haben.

2026-01-16

Jasmin and Ali are an asset. Also your chef is excellent !

2026-01-16

Nice discount for paying with cash

2026-01-02

Complimenti ai camerieri e gli addetti della Reception, molto cordiali, disponibili e professionali

2026-01-05

per l'organizzazione e l'efficienza di tutto lo staff

2026-01-01

The staff was great! Alex, Pascual and Jazmin were amazing

2025-12-27

Thanks to Jasmin & Alin - both excellent.

2025-12-24

Personale eccezionale e molto cordiale! In particolare Valentina

2025-12-20

Extremely nice and helpful concierge (albero)

2025-12-13

Come ogni anno voglio salutare particolamente Alin e Jasmine, persone splendide e professionisti esemplari!

2025-12-13

Das gesamte Personal war spitze, insbesondere im Restaurant.

2025-12-09

Bravi

2025-12-08

Il personale del ristorante e del bar estremamente cortese è attento così come i driver delle navette